Newegg.com Reviews

I was impressed with how the company went the extra mile to resolve this issue. Though I am disappointed that their employees don't have the proper training to handle these type of issues. I will continue to use Newegg now did I see they really do care about their customers.

Configured a build, bought the build and received the parts (albeit a little longer than expected). Built my system that I needed ASAP as I have built countless other systems over the years and found a DOA system. Nothing is more frustrating when you NEED a system for your livelihood and it be DOA. So I begrudgingly return the motherboard for a RMA hoping that it would be a quick turn around. NOPE! Couldn't have been more wrong! I sent out the board on a Monday and took over a week to get a response saying it was received then later was told it was converted to a refund due to "We no longer carry the product".

My wife and I purchased a PC on 10/31/19. We were told we would receive the package by the 5th of November, we didnt! We then called and emailed several times trying to get more info. The seller emails us they won't have the parts until 11/7/19. We immediately asked for a refund from Newegg. In the same hour, Newegg responded with the package was already sent. What? How you as. They slapped together a pc and put a smaller hard drive in it (not what we ordered), we received on 11/9/19. Newegg DID NOT put are money into a escrow account to make sure the customer's money is safe or protected in any way. My wife and I had to wait until 11/11/19 to receive a shipping label to send it back to the company that stole from us in the beginning, in hope that they will return our money in full. Please be safe you are not protected by Newegg in any way. Please do not go through, what we had to. Thank you for reading and have a blessed day.

I just got word that Newegg has accepted my damaged parts without issue (and I wrote a separate review to be sure my negative is properly accounted for). Newegg honored their obligations as a vendor as well as anyone so... as quick as I was to express displeasure in all fairness I had to be just as quick to publicly say I was wrong.

I purchased a new motherboard. The box didn't seem damaged but when I opened everything up the area where the pins connect to the CPU did seem damaged. I contacted the customer support immediately and explained the situation and they said that they would be able to replace the damaged item. I sent it back the next morning after our online chat. 6 days later I get an email saying that they cannot replace the item and that they will be returning the broken item in 3-5 days?

Purchased a laptop from Newegg and 6 week later it will not power on. Customer service informed me that there is nothing they can do, and the computer needs to be sent in to the manufacturer for repairs. Totally unsatisfactory.

Newegg listed the items that I requested as being in stock and deliverable in five days, the price was high but other sites listed this as being out of stock. Their website states that they will not charge the credit card until the items are processed and ready to ship. They do not have one in stock and are trying to get approval from me to send and open box item and pressuring me to decide as this is the only one left, (bull). Now they have charged my credit card and can't get me a refund for 5 days. Had to demand to talk to a supervisor who I am still on hold with, trying to cancel all orders with this company, and will never use again. I recommend that you don't do business with them.

I was in the process of building a new computer as well as a new setup. I spent maybe $3000 or more on their site. Everything was fine until I received my motherboard which was completely defective and even the socket where the cpu fits had deformities obstructing my cpu from fitting flush. It also destroyed my near $400 cpu. Returning both of these products, they did replace my motherboard however not my cpu because they said it was entirely my fault. They left me with a situation where I either have to try and fix the bent pin myself or I have to spend another $400 to buy a new cpu. I’ve called their customer support where I was connected with a supervisor and not only did they say I was being untruthful about the whole situation but they also were being lazy with trying to understand the whole situation. Go do business somewhere else. They don’t value their customers here as they surely won’t get my money anymore.

I made a purchase through NewEgg from a third party vendor. The product was received and returned within 30 days. The third party vendor kept using stall tactics to not return payment. NewEgg perpetuated the third parties stall by continuing to mandate they have more time. After months of back and forth I filled a claim with my credit card. Now NewEgg had suspended my account after I followed their process in frustration for months not their mandated seven to ten business days.

The laptop arrived quickly and in good physical condition. It worked fine with the AC power supply, but would not with the battery only. It seemed either to think the battery was installed and at 100%, or didn't recognize that a battery was installed at all. I contacted the seller ("Savings Depot") by email and never received a response back. I left a 2-star review of the product similar to this one, but unfortunately this particular vendor apparently had no more of this particular laptop, so the review went into the void - kinda nullifies the usefulness of the rating process. Because of this systemic weakness in Newegg's rating process (and the seeming general lack of customer service - look how many issues are, uh, "resolved" on this website...), I'll be avoiding Newegg for future purchases.

This place, in my opinion has gone to hell. Order from Amazon folks! I placed an order for a new business laptop, the order was processed, confirmed, I was sent an invoice, my credit card was charged and I got a notification of shipment including the day, time, and place the order was shipped from. Then, the next day, I get a notice saying that in fact the item was not in stock and that my order was "RMA'd". When I looked at the RMA, the reason given was that I no longer needed it; which was false --- I had nothing to do with this.

My computer motherboard recently died so I decided to get a new on Newegg.com. I have used this website several times for the last 15 years and I felt they were reliable so instead of getting it cheaper somewhere else I decided to use them. I went ahead and ordered the product on my phone, since my computer is not working, using my account. After I placed the order I realized I had not updated the shipping or billing address. Not only did the payment still go through, but the product was being shipped to an address I had not lived at in 7 years.

I purchased a new Asus laptop for grad school. It had issues from day 1. I contacted Newegg support who informed me that I cannot return the laptop because I don't have the original box. I had to send it into Asus for repair - which they replaced my motherboard. Have it back for a couple of weeks and now I can't get it to turn on. Call Asus and have to send it back in. Contact NewEgg and can't return because it's out of 30-days. Plus I don't have the original box, plus I sent it in for repairs so that would void my ability to return it anyway (wow super helpful add).

Purchased from Newegg for the very first time for my work with a non-profit. We needed a simple Chromebook to run Zoom meetings on. Received the computer and didn't get a chance to look at it for a month or so. When we did, we discovered that every single key on the keyboard types multiple characters. Called them and they said I was over the 30 day warranty although they capitulated when I said I would negatively review them. So I'm grateful that they took the return.

I bought a HP refurbished desktop from Newegg. After a couple of months it started shutting down randomly. Now after 4 months it's shutting down all the time. I called Newegg customer service and they said that the computer was past their 90 day warranty. They would not help me with the problem or do anything other than tell me my only recourse is to purchase another computer. What?? Seems that a computer should last longer than 4 months. Also since this is refurbished it probably had similar problems before and they sold this to me without resolving the problems it had before. I will never buy anything from Newegg again.

I'm an IT Director. Purchased an Intel mobo and it was DOA. Would not post. Wouldn't even power up usb devices. Returned for RMA and they said it had bent pins. Talked with Customer service via chat and she said board was used because they found thermal paste on it and rejected my RMA. Not only that but during chat the girl completely cut off conversation because she said it had been over 5 minutes for a response. It had maybe been two minutes. It showed I was typing just like it shows me she was typing. Total crap. Searched and motherboard RMA's and it seems like motherboard bent or broken pins is Newegg's go to rejection line. I have seen reviewers write that was their rejection for items that weren't even motherboards.

Received an order #** of several items that were so badly packed. Everything inside had some form of damage. On top of this the motherboard that was sent was used. I was astonished at the lack of care involved in throwing so much money into a large box without packing. But to send a used board? Wow! customer service seemed responsive and Richard offered to fast track a replacement board. We were told we had 30 days to return the used board. Waited for new board so could use that box for return of used board. Nothing, called customer support Mon. 10/7 to ask about return and was told something different. Must now first return used board to receive product that was purchased. Marcus said to simply return in product box as we had no return box. You folks really dropped the ball on this. Disappointed.

I ordered a laptop in early September 2019, my bill came to $780, during the checkout process I noticed promotional American Express offer that if one opens a new Amex credit card the purchase would be eligible for $50 rebate. I thought why not, so I went through the process of opening American Express card, paid for the computer and received the computer on time, that part was all as fine and as expected.

I ordered a part through them. Had to call the next day to verify info. That's fine. Got an email the next day saying the order has been canceled. Call again, everything is fine except my account has been suspended for some reason. They don't know, they cant fix it either. I am told I have to make a new email and a new account with them to re order. Not only is this super inconvenient, when I ordered my part I waited for it to go on sale, and it did, so I ordered it. However that sale ended the day I ordered it. But now because I have to make a whole new account I am told that I will no longer revive the sale/promotion I did on the day I ordered.

I've heard of Newegg as being a place to get discounted pc parts. I found a graphics card that only Newegg was selling at the price point I wanted. As a bonus it came with the new Call of Duty game for FREE. When I woke up the next day I had received an email that said my payment was declined and the item was on hold. Then I decided to look at my bank statement. My bank statement showed a charge from Newegg (my first purchase from them ever) for the price of the "Free" Call of Duty video game. Finding it ironic that my payment was declined for the graphics card but not the "free" game I didn't really want in the first place, I decided to get in contact with their customer support.

My company has used Newegg for years. Recently I had to return 2 same motherboards because they came DOA. The 1st after lies about the serial number not being right etc they sent a replacement. I got over it since we order from them almost weekly. I ordered the same motherboard. It again was DOA and when returned they rejected the RMA saying the pins were bent. This is bull, they do anything to get out of standing behind their product. Supervisor Elyse didn't want to hear that we did NOT bend the pins and all the business we have given Newegg. She was like a robot saying over and over the bent pins nullifies the warranty. She should not be in a position of Customer Service. I will never use them again and I suggest you do not either. Thank God for Amazon Prime. A company that fully stands behind their products. Therese

I placed an order for a Vizio tv power supply and then cancelled the order within hours. Newegg then overnighted the tv board and debited my bank account. They then said they would setup a return but never responded again. I’m still waiting to return the unopened tv board and get my money refunded.

I purchased headphones from Newegg and they got lost in the mail. I called customer service and they straight up lied to me about where they are because I called the post office myself and they said they can't find them. I tried to get them to cancel order and just get the run-around. Will never buy from them again.

I even submitted a complaint on BBB regarding them, and they ignored the resolution! Extremely shady company! I would never buy from them, and never would recommend them. They are terrible for returns and are very dishonest.

Newegg is not the best pricing in the business anymore. They use to do pretty good, but they are not competitive anymore and, the price match thing is not valid because they make every excuse they can to get out of it. I had a motherboard that was bought on their eBay site because I was not able to buy it on Newegg's regular site after waiting for an hour and them having trouble with the site. I purchased this on their eBay site and paid 22.00 more than I was suppose to. It was bought on a Friday so I had to wait until Monday to discuss this with Newegg. And after talking to three people about this, It was finally blamed on eBay who don't have anything to do with the purchase after it has been sold, per conversation with eBay, unfortunately all the surveying that Newegg is doing is like a lot of these companies that want to appear to be concerned about customers, just blowing smoke. Thanks. R. **.

I placed an order for 3 computer parts on a Wednesday, and purchased their "2-Day Shipping" method (assuming I would receive the items by Friday, because that's what 2-Day shipping means with all other companies I've dealt with). Well, I received 1 of the 3 items on Friday. The other 2 are on track for Monday. Spoke with Newegg Customer Service for clarification on 2-Day shipping and they told me I was wrong for thinking I would receive the items by Friday. They said I was lucky for receiving 1 of the items "early," and that "2-Day Shipping" actually means 2 business days AFTER the first shipping day. How is that not 3-Day Shipping? So, if your order ships on Thursday, like mine (even though it was purchased and processed on Wednesday), then the "2-Day Shipping" doesn't actually start till Friday... Very deceitful company. Will not be doing business here again.

Ordered a new processor from Newegg, item was dead on arrival. Attempted return service. Return rejected because "motherboard" was damaged. There was no motherboard, ordered, returned, or otherwise. Item purchased was a brand new Ryzen processor. Item was returned in original packaging as it failed POST out of the box. See below for content of rejection letter Newegg provided. "Unfortunately, the below item(s) was physically damaged beyond the applicable Newegg.com warranty coverage as indicated in our Standard Warranty Policy. The motherboard was received with apparent end-user caused physical damage to the CPU socket contact pins. Items received with physical damage cannot be processed by Newegg and void our return policy. You will need to contact the product manufacturer for direct support."

I've ordered a laptop online from their website and I've got the laptop with below defects: 1. Touch pad not working. 2. 128 SDD instead 1 TB HDD on the listing. 3. Windows software on that was fake not original. I have lost a lot of time and money to send it to my friend out of US which they didn't cover upon refund. SHAME SHAME SHAME!!!

Trying to order GPU. I ordered it, but suddenly my account has been blocked and order has been canceled. I wrote them and asked what the hell. They said I got something wrong in my billing address but they unblocked me but order has been canceled and all the GPU was out of stock for a month. So I had no time and ordered the another one cause it was in stock. Yeah, already they delivered it to me but cause I will fly away soon to my country I wanna check is it good or not. So I went to MSI website to check the Serial number. And what do you think? It was wrong. I asked them (Newegg), "What the heck is that?" They said they don't know but if I want to make a return they will deduct 15% of the price of gpu (80$). Thanks a lot. Worst shop ever.

WE ordered a pool August 5. Nearly 3 weeks later and guess what, no pool! The pool we ordered was purchased at Newegg.com but fulfilled by a 3rd party seller called VMExpress - what a horrible trash company! Somehow an old address got attached to the order, after 2 weeks of trying to resolve the issue, I gave up and it cost me an addition $50 to change the shipping address. Then this shipping company finally sets up a ship date & time with me.

A little while back I ordered several parts for a gaming pc and all the parts I ordered came on time and in perfect condition. At one point I ordered a RX 570 and it came with a free gift that was 2 games and I noticed that in the order they had charged me 130 dollars for it. So I contacted Newegg and told them and they said they charged me for it and deducted the price from the graphics card. Overall if you're going to order from an online store either here or Amazon is your best bet.

Hey Jake,

I bought 6 GPU's at a great price, it took me a few months to put all of them to work and found that one was defective. Newegg gave me a number to contact and that took a month to get someone on the phone that could only tell me "There is nothing I can do." Then they told me to call Newegg back. Now Newegg is saying "There is nothing I can do." Is there anything I can do? Seems like the policy is quite clear, after 30 days, you are on your own.

I bought a 17.3 HP laptop 42 days ago. It blew. No drive. No boot. Just errors. I called Newegg and they said nothing could be done as the warranty was over after 30 days. I found a local repair spot and he took out the ssd card and it was faulty. I call HP from his shop and they inform Newegg was wrong and of course it is under warranty for 1 year. It was too late as I had it replaced for 100.00. This was a pretty bad customer service experience for sure. They didn't know what they were talking about. I do not recommend anyone who can't insure something this expensive for more than 30 days or know the policy specs.

I purchased a refurbished high end dual notebook. The computer broke less than 1 month in (the computer was treated perfectly and it just won't turn on). I touched in on the Monday after the 30 days were up and they told me I should have connected with them on the Thursday and not the Monday and my time was up. I couldn't return the computer I spent over $1145 on.

I have been seeking an external USB player for my new PC (a faulty one bought from Newegg, also, which they will also not make good on). After much searching I found a good model advertised on the Newegg Business Site for a very low price. I assumed it was a "loss leader" to earn my business as it was a new product and very low priced compared with other dealers. It crossed my mind it could be an error, but the sale went thru slowly but with lots of confirmations. A red flag was that the "free shipping" was thru USPS Media Mail when this was clearly not media. After two plus weeks the poorly wrapped package arrives --two sheets of cardboard taped together--and turns out to be of all things an HDMI cable. Not a Blu-ray player or anything like one, just a useless, cheap cable.

I paid for PC memory on Newegg. I was never shipped the item so I contacted customer support. They told me I would have to wait 7-10 business days for them to figure out where they messed up. First, there is nothing on the returns page stating they make people wait this long. Second, there are no terms you agree to when purchasing an item that states you have to wait this long for them to correct their mistakes.

I purchased a refurbished Arris SURFboard SB6190 Modem from NewEgg. I received it 8 days later, on a Friday. I was away until Monday. I installed the modem and it worked well for 3 days. I went on vacation and when I returned it had stopped working. I had the service provider troubleshoot it for the next couple of days and they had to send out a technician. The Arris SURFboard SB6190 Modem was bad. NewEgg would not accept a return because it was a "a couple of days out of warranty and I did not have the box it came in". Good money down the toilet!!!

I got the CPU DOA, when I start replacement, I choose defective category and don't mention where exactly broken. After that, I contact their online service said this information, but they still don't give the replacement.

I paid over $100 for next day shipping on an MSI laptop ($1200+) and also paid for the rush processing. The rush processing took 2 full days and I didn't receive my laptop until 1 week after it shipped. 1 week after finally receiving the laptop the thing dies. I call Newegg to get a refund. They flat out refuse. To some what credit them they did refund the shipping but fully refused to refund the full purchase price of the laptop and told me the manufacturer (MSI) would have to issue a refund. I call MSI. They refuse refund and tell me I have to send it in. I send it in and they say the HDD died so they replace it. It takes them a FULL MONTH to replace it. Not only that but when I get it back the HDD DIES AGAIN that same night and two keys on the keyboard become faulty.

Newegg purports to be a safe website, but the reality is that they are paranoid. I have had my account closed in the past and HAD NEWEGG SHIP PARTS TO THE WRONG ADDRESS W/ NO REFUND. If you can figure out any way to find computer parts elsewhere, DO IT. I regret spending a cent with these clowns. Utterly unprofessional.

March 1st I ordered a refurbished computer. March 7th I received a badly retaped box with all my components kinda crammed in helter skelter like trash. The keyboard that came with was warped and bent with the corner nearly snapped off. The lettering was worn away on several keys and there was FOOD IN BETWEEN THE KEYS. All the screws were missing as well as the mouse that it was supposed to come with. The sound card never worked.

I was excited to find an item I had been looking for. Most places were out of stock. It was stated in my confirmation email "Your order should be processed and ready to be shipped within 1 business day"... I ordered on June 30th, the order just now finished being processed... It's now July 5th. And now that the order has been processed and my credit card has been charged, the price has gone down on the item. Guess I should've waited. :(

I never have a problem with anything I've ordered from this site. This experience was no different. :) My go-to for anything to do with computers and/or gaming PC needs. I ordered a prebuilt CyberPowerPC gaming PC that was an open box product. Everything was perfect!

I bought a pool on Sunday and paid 2 days of delivery and yet it was not even shipped, just shows processing. If I paid 2 days delivery and bought it on Sunday, I expected it to have been shipped yesterday and delivered on Wednesday.

Bad Egg and Bit Shop USA! I ordered an item from Walmart.com that these guys fulfilled on behalf of Walmart. The Zink Printer is advertised as being able to print pictures for photo booths and labels. After receiving the printer in timely fashion, I noted that there was only 1/2 paper that came with it. Upon researching the 2" paper I needed for printing from my photo booth, is not even available anywhere. So obviously I do not need the item, and want to send it back. They are trying to charge me shipping and 20% restocking fee, when it is truly them and Walmart that falsely advertise this item as being able to print photos, when indeed it cannot without the correct paper! Horrible companies praying on innocent consumers!!!!

Long Story Short, Ordered a Switch. Was bad. Was given an RMA and shipping label. Sent it back. 2 Weeks Later the USPS tried to charge me to deliver same switch back. Checked Tracking History and found that delivery was refused and return to sender. 2 days later email stating that they still have not received the item back and copied the correct tracking number. I replied, "You refused delivery, not my problem, refund me!" Still no refund!

Updated on 07/02/2019: See previous review under my name for backstory. Now I've been contacted TWICE on this site, despite having given them my telephone number, and yet they seem to be unable to do ANYTHING other than run the clock out on when I can return this useless computer. "Which of the power cords will fit your computer?" Ummm - look at your records on what I bought, and try sending the matching cord, since that's how I would have to look it up. "I can't just SEND one to you." Already challenged purchase through credit card. Credit card response was in less than 24 hours.

I paid $15.99 for a Phone holder / charger. It will not fit in my Corvette. I was going to return it but 1) The e mail I got regarding sending it back said that I paid $13.59 plus the dreaded "restocking" fee of $2.40 which is a big con. 2) So I'd pay $5 to send it back + $2.40 "restocking" fee and I'd be out $7.50 so I'd get back $6.09 based on your ridiculous $13.59 price that you claimed I paid which I didn't!! So I'd end up with a $6.09 refund or maybe less!! 3) Another scam. I've dealt with your company before with no problems but after this I will NOT order anything else or recommend you. DO NOT ORDER FROM THIS COMPANY EVER!!! SAVE YOUR MONEY.

Thought I would give Newegg a try by purchasing a small USB switch. The affiliate company that sent the product was Corn Electronics. In summary, I was sent the incorrect product. I contacted Newegg to get a corrected replacement. Again, I was sent the second incorrect part. All the time I am being contacted by Corn requesting pictures of the items and the shipping boxes. At this point the experiment was over and I just wanted a full refund. Then Newegg charges me a restocking fee. Two online chats, two Phone calls, and two emails later I still have not been refunded the restocking fee. This process has almost taken a month so far. Their customer service has offered many promises and platitudes, without performance. You can expect the same. A terrible company that has completely lost control of its process. Save the headache and purchase from the big "A".

I ordered a Lenovo Thinkpad X1 Carbon on Wednesday for a friend which had a flight on Sunday. The Newegg estimated delivery is on Friday when I clicked on the 2 day shipping via UPS for 78 USD. Even then, I checked on the website that the processing time will take 1-3 days which is not included in the delivery estimate. I will take my chances on a 1 day processing time and the fact UPS can deliver on Saturday. I can only guess that since I put the zip code before getting the shipping estimate, Newegg was brave enough to say delivered on Friday by having information on where the product is being shipped from.

Beware when you order from Newegg, especially if you are paying for overnight shipping. The order screen will tell you it ships that day, however buried in their terms they require 1 to 2 business days for "processing". You may not receive your purchase for four to five days, even though you paid for overnight shipping. My desktop as many others came damaged, wires were pulled from the boards during shipping and one wire was cut to short and wasn't even connected. The manufacturer said it would take up to 14 days to get repaired and sent back, and I'm certainly not dealing with the yahoos at Newegg.

This review does not address the quality or condition of the item (I have not received it yet), but the misleading advertising that offered a “One Day Shipping” option for $14.99. Free shipping promises 3-5 days. I ordered the item on Thursday, Jun 6 with ‘one day shipping’. On Friday, Jun 7, I received an email and a tracking number, showing delivery on Monday, Jun 10. When I called, I was informed that in my email confirmation, it stated there is a 1 to 3 day ‘processing’ time before the ‘next day’ shipping; working days, i.e. weekends don’t count.

I ordered a small drink refrigerator for the office. Our receptionist declined the delivery because they would not bring it to our floor in the building. I had to call and have them redeliver. I had the item in my hands two days later. They were super responsive. Will use them again based on this customer service.

Worst experience I've ever had purchasing an item online in my entire life. I purchased a PSN gift card email delivery. Days had gone by and each day I would contact support and they would say the same thing that it is being verified. Then there was a hold on the order and they told me to contact the phone number so I did. The agent told me all was verified on my end. This was in the morning around 11 AM. Then hours later at 10:25 pm I still haven't received my order. Support is bad and delivery time is terrible, shop Amazon instead.

Updated on 11/02/2019: I wrote a review here a while back on how I never received the package that was supposedly delivered to my place. Someone with the name Derek replied that he will get back to me 6 months ago. Still no news from him and waiting for a response....

Warning! Do not buy open box items on Newegg! Buy used electronics on eBay instead! Customer service can't tell you what is included with whatever you are purchasing! Reputable eBay sellers will tell you every detail about what you are purchasing! I bought an open box MSI Performance Gaming B350M Gaming Pro motherboard off of Newegg, and on top of not including the motherboard IO shield (motherboard back plate), it also did not include the AM4 heatsink retention bracket, which is supposedly nothing more than an accessory according to Newegg's open box policy! According to them it is a nicety that is not required to use the motherboard! Order # **.

I purchased a set of 3 fans, a vacuum, 3 individual fans and a monitor for my husband. Everything shipped very quickly, but only 1 item was received. NEWEGG requested a return to sender to UPS on May 30th. UPS clearly stated Newegg requested all items in transit to be returned to them. I got NO email at all telling me Newegg was recalling all packages and canceling the orders. NONE. I called customer service around 4:30pm May 31st. The woman instantly replies, "Well you requested the return and cancellations." I reply, "No I did not, where is your proof of this? I have been waiting for FedEx all day. Only to find out just before I called, Newegg recalled the packages." So I get told, "Oh she doesn't know why the orders were cancelled," I get put on hold.

Hello everyone. So I found a great deal on Newegg for a 55 inch OLED HDTV (OLED55E8PUA) for $1,349.00. I figured I would try Newegg out since I have never purchased anything from here before. The seller on the Newegg site was Gameliquidations. The purchase was made on May 09, 2019 and I was quite happy with making the purchase at the time. This quickly changed.

I joined the Newegg "Premier" program to get the 3 day shipping on a laptop I needed asap. The laptop had an add-on of a free mouse, which was shipped separately with the 3 day shipping as well. Although I selected 3 day shipping on the laptop, Newegg shipped it UPS ground. I contacted customer service and at first was told it was the fault of UPS that it would be delayed, which is not true. I contacted customer service again to let them know Newegg incorrectly shipped it UPS ground instead of 3-day select. They kept ignoring this fact, and tried to blame the carrier and say that delivery dates are just estimates. I was told UPS ground packages arrive in 1-5 business days so it should be suitable for my needs. Excuse me? 4 day shipping and 5 day shipping is NOT suitable for my needs when I paid for their program to get 3 day business shipping.

Don’t pay for expedited shipping because you won’t get it by the day that the site tells you you’ll get it. I won’t be ordering from them again. They really should focus more on customer service as they failed to provide that.

Long Lead Times and Backwards Customer Service Managers. Ordered a package to come next day air UPS. I placed an order on a Thursday afternoon thinking I'd get the package Friday as that is what the website showed me at checkout. Instead it didn't ship until Friday, because it's hidden in their FAQs that they need 24 hours to pick an order and get it packaged for shipping, and I couldn't get the package on Saturday because I didn't pay for the weekend delivery option. Customer service is helpful and friendly, but the customer service managers and leading this company down a path of losing customers. If you have/use Amazon buy from there. Use Newegg for research and then buy the same items from Amazon at the same price and then get free 2 day and weekend delivery with Prime.

Outrageous Customer Service - Received an refurbished item from your site (Apple iWatch). Contacted Customer Service to let them know if was damaged. The response was "maybe you should learn about refurbished items before you purchase them" So not only is your customer service agent horribly rude but your site is inaccurate and deceiving to the point where I not have to go through jumps and hoops to return an item I had no idea would have physical damage.

I bought a Newegg gift card from a reputable seller on eBay for $99, valued at $119. I checked the balance when I received it, and everything was as it should have been. What I needed to buy unfortunately went out of stock. A few weeks later, when I went to purchase my item, the gift card's balance was empty. I immediately contacted Newegg customer service, and a representative named Chelsea was able to use the gift card's info to find the order number and personal information of the thief who somehow stole it.

I purchased a Creader CRP123 and the warranty has expired. I tried to contact the Creader directly to get the unit repaired and the company told me that they could not help me due to the product that I purchased was not allowed to be sold in the USA. So I could not even pay to have the unit repaired. I purchased the unit through a USA company and Newegg just walks away - no responsibility for their vendors selling products that are not supposed to be sold in the USA. I have always liked Newegg but after this, I would not recommend them to anyone. Newegg should stand behind their selected vendors.

I ordered a projector mount on a Thursday from Newegg.com. I needed it urgently since the part I ordered from Amazon was not the right one. The website said next day delivery (Friday) but for a high premium of 50 bucks. I went ahead and did it so I don't have to mess up the installer's schedule. Now today I got an email saying that I will get the shipment on Monday. So I ended up paying 50 dollars for a product to be delivered on Monday since they don't do any work over the weekend. Amazon was spot on with their order fulfillment message for the same product (Tuesday with free shipping). Newegg.com claims was fraudulent and misleading. It does serve me right by not sticking with Amazon. The sad part is I have to now pay to ship the product back too. I am never ever going to shop outside of Amazon even if I have to pay a bit more.

I received some network cameras that were missing brackets. The description clearly states that brackets are included, but when I received the order there were no brackets. I didn't realize this until I started to install the cameras, so when I contacted Newegg they said the cameras were out of the return period, but I could contact the manufacturer in China for a warranty claim. I told the rep this wasn't a warranty claim, it's a claim of not receiving the complete product. I told the rep I didn't buy this from anyone in China, I bought it from Newegg.

I ordered a ride-on toy for my grandson. I got a shipping notification with a tracking number through FedEx along with a delivery date. As I’m watching for the FedEx guy to deliver my item I get an email from Newegg saying my return has been accepted at the warehouse. I chatted with a rep and explained that I did not cancel my order, nor did I return anything. They charged me, I got the shipping confirmation and I want my item. She told me there was a price mistake and basically I’m not getting my item which is a bunch of bull considering I know people who ordered the exact same item for the exact same price when I ordered mine and they received theirs.

Made an order over a month and a half ago, and the $390 purchase was 2 items in 2 boxes that were meant to arrive on the same day, these items were a gift so I expected them soon. Hence why I got $80 fast day shipping... Well that day comes item is late for the party and now they tell me it's coming 2 days later. I call them and ask to at least refund me for my shipping cost because I did not get proper shipping. They offer me $20 and wouldn't give me my full amount for the extra shipping. Fast forward 2 days. Item says delivered on both boxes but there is no item at my house.

I bought a Shark IF200W IONFlex 2x DuoClean Cordless Ultra Light stick vacuum with 2 batteries & battery packs, online from Newegg.com, from Auckland, New Zealand, on 23 Apr 2019. But it was delivered with only one battery. I have 15 days to sort this from the 27 Apr delivery, according to Newegg. I replied to their Apr 28 email that day, re missing battery. I told them in the email that I won't be powering the battery I've got or trying out the vacuum cleaner until the 2nd battery is on the way. No reply by today, May 2. Put same question re no second battery, with Sales Order#, as General Inquiry etc on Newegg site a couple of hours ago. Buttons were dead. Live Chat was dead. Refreshed. Same absence of ability to use their shonky website.

Newegg sold me a computer for 1090$. I paid for all of it, and when I opened the box I saw they sent me the wrong model! When I read the reviews, I saw that many people received the same wrong model! I returned it immediately, after they apologized and promised me a full refund. But after a week they returned only 850$, saying that they charge me 200$ "restocking fee" for their mistake! And the 15$ I paid to return the item? Never saw them again. NEWEGG STOLE 215$ dollars from me! DON'T BUY FROM THEM!

Just made a purchase of a HP Color LaserJet printer from Newegg and it wouldn't even power on. Called and was told it wasn't their problem, it was a "third party seller's" issue and I would have to pay the shipping to send it back, needless to say a 50 lb printer is pretty costly. No customer service. First person I spoke to was exceptionally rude and obnoxious, second, not so much but pretty ignorant of the company's policy. Don't believe the guarantees, etc, the company relies on you not reading all of the return policies prior to your purchase, by then it's all too late, and they ripped you off. Worst kind of cheats, grifters, and swindlers. BEWARE AND GO ELSEWHERE!

Purchased a Magellan TRX GPS. They shipped me a non working item. Had to pay to return it, and then had to fight for 2 weeks to get a partial refund. I would never do business with them or their partner Diddly Deals.

I ordered a Denon A/V receiver on Sunday and thus was sent an email confirmation that the item would ship out next day (Monday). I didn’t receive tracking number so on Tuesday I called the seller and after some back and forth conversation about when it would ship they hung up on me. Wednesday I get an email that my order was cancelled because they were out of stock. I go back on Newegg’s site and the same company has the same item listed as “in stock” but for $150 more in price. My business is in the tech industry and I used to get top notch service from Newegg but it seems that need to hold their Sellers to a higher standard.

Ordered three Gilmour hoses pictured on their website on two different orders. On the first order Newegg sent me two Gilmour hoses that were cheaper on their website than the one pictured. Contacted customer service, after some conversation was given a $20 refund (order was $36) and was told to keep the hoses. Order two arrives the same day and was shipped again a different Gilmour hose then was pictured.

We purchased a product from Newegg and paid for 3 day shipping. The product was ready for UPS pick up on March 30th, UPS picked it up April 1st (Monday) and was delivered April 5th. We contacted Newegg's customer service to report this along with some other shipping concerns, they informed us that this product was delivered on time and we there is no reimbursement, they stated, "Things like this happen". I know it's only a few bucks but really, that's your response? So I left a product review on their website explaining this, it was never published. I left feedback on their website, they never responded back. So I am here to share it. The next purchase I made was three days ago on Amazon for a SSD, it arrived here today with no issues. It's sad that what I thought was a top notch company would flat out lie over a few dollars.

Updated on 04/27/2019: Well, my Newegg experience continues to degrade. Purchased a TV via the Newegg store on eBay. I was sent a used model with missing hardware and have had the absolute worst experience with their customer service team on eBay. I was directed by Newegg to close my return to allow a replacement to be processed. I followed the directions, repackaged the used TV, arranged the UPS pickup today and shipped it back to Newegg as instructed. I received an email a few hours later. The RMA was voided. Upon follow up, I received a message from Newegg via eBay that their "vendor" confirmed all of their items are new in box, and was instructed to contact LG for next steps.

I sent over 3000 on a new PC. Ordered everything I needed, everything was going good. Stuff was coming in until I got the video card, but it essentially a video card. It was two old motherboards, I called OutletPC. They sent the card. Told them what happen and all they told me was I didn't order it from Newegg but from Amazon. There was no invoice in the box from Amazon or OutletPC. I called Newegg and got help. They set up a return for me. I sent it to them and there it sat for a month. I called asking about it. They sent emails to the return department and nothing, after talking to a manager it seemed it was coming to an end and I would be getting my card, I still don’t trust Newegg or the seller how is from China.

Received computer bundle. Bad box was damaged. Sent back all parts. They tested. Said was bad but will not refund. They didn’t have original box. Lost a good customer. Did call talk to return never called back. Got email said returning their bad bundle.

I bought a $800 laptop for my son and after having the laptop for only 6 days it crashed and I wanted to return it. I called Newegg.com and followed their protocol for a proper return and did exactly as they requested. After 9 days I never heard back anything in regards to my return so I decided to call their customer service and find out where my refund is.

So I wanted to buy some parts on Newegg, and to be smart I wanted to do some research on them before buying them. I did not want to just read the user reviews and then blindly make a decision based on that. So I found a motherboard that interested me (ASUS TUF B350M-Plus Gaming), and wanted to try the Ryzen 5 2400G CPU with it for the onboard Vega Graphics. I did see one review about this, but that did not matter because ASUS told me that if the part number on the sticker on the actual motherboard had the last 4 digits of 3203 or higher, that it would work out-of-box with the Ryzen 5 2400G CPU. My daughter had just bought this motherboard from Fry's, and it did in fact have 3803 as the last 4 digits of that number. However, that number could be different based on when Newegg received shipment, or when Newegg distributors received shipment.

I ordered a laptop and it was successful. 2 days later they called me back and told, that the laptop is out of stock but when I see the site it is still there with hiked prices. How it is out of stock.

I've ordered, processor, ram and graphic card through Newegg, it was first time ordering anything from them. I've placed my order on the 24th of March, and because I live in New York City I wanted to be safe so I choose their Local Express same day delivery (adult signature required). I didn't received anything on 25th, I called them on 26th to complain. They said I'll be getting it later on same day, I didn't received nothing and shipping status was out for delivery for 2nd. I've called on 27th that I didn't received my package, they assured me that I'll get it later on same day. Afternoon status changed to Delivered. I was all day home. Never heard anyone knocking or ringing the door, no one asked me for the signature and there was nothing by my door. I've called them again. They said to wait. Carrier updated the status but they didn't delivered it as of yet.

I think you re missed understood. Camera are fined, what you shipped as described and my invoice said should be 4 times 4MP 2688x1520 full POE not 2MP model lv-pd51208c should included on kit, why not exchanged for right product as described even 30 day expired.

I bought a LG Oled TV that was a really good price. I thought Newegg was a reputable site but how wrong I was. The shipment came and the TV was damaged. I contacted their customer service and eventually they asked if I wanted a replacement. They even said they wanted to offer a $10 gift card. (I mean it's so little but whatever) I said yes and so the process began. It was slow but eventually they said they will send FedEx to pick up the TV. They came once but I was not home as no one told me the schedule of when they would come and pick it up. So I contacted Newegg and had to send a bunch of emails back and forth. They TASKED ME into figuring out about the pickup from FedEx.

The monitor I order having a huge screen defect. They can't not offer replacement because I order it out of US. Then also said I can't get a full refund because the original shipping fee can't refunded. Then they arrange a returning via DHL which is not the original shipping service provide. After the half day of waiting the DHL guys said they can't pick up the monitor due to it sure be responsible by Fedex. Then the CS said can I bring the monitor to the DHL facility after I lost $40 shipping cost and I have to paid for the fare toward the facility. Finally, the CS arrange with DHL to pick up my return in the next few day. Hopefully I don't have to take a day off for waiting that the DHL to pick up my return.

Website is clunky and farms personal info. Did not make clear that they will hold my digital download code for 2 days until after purchase. Would have gladly paid Amazon the extra $10 to directly download without delay. Will never use this service again and will invest 5 min a week, every week, for the remainder of this year to leave a negative blog post.

Long story short - Yesterday, I cancelled an order within MINUTES of placing it. I ordered an incorrect item. I notified them immediately through their online "chat messaging." Today I received a series of combative, condescending emails (from Angelina) denying my cancellation. I have purchased from Newegg in the past. My transactions were always smooth. Whomever is representing this company is ruining their good reputation. Not surprised at all about the litany of their negative reviews on this website. Consumers: BEWARE.

So I am building a Pc and it is kind of integral for my work. I'm making a home office I work and game from. I enjoy both. Yet somehow when I was searching through Newegg they offered me a Nice MSI monitor 70 or 80 bucks off retail because it was refurbished. So I thought why not. This however was through a third party seller. So maybe they don't refurbish properly I don't know. Maybe something happened in repair and wasn't replaced right. Whatever. I figure it's refurbished so it's no big deal. I take the monitor out of the box and it's super nice. I love it aesthetically. I begin assembly and notice there's no button in the buttonhole. I believe it's supposed to look like a little joystick in this model but it was gone completely and you could see that there was some Knicks and damage around it just cosmetic.

I ordered a Samsung 65" Q9N tv from Newegg online Wednesday and it was about 400 less than the other deals and free shipping that was estimated about a weeks time. I thought, Oh wow, Great deal! They use AIT 3rd party shipping whose system began automatically calling me the following Monday of my order telling me to call to set up a delivery date. When I called I was first put on hold for 5 minutes then hung up on. Called back and they said they would call me back after inspecting the box for damage and getting it ready to ship. Never received a callback. Same automated call the next morning and I called and talked to a different person said she promised I would receive a call by the end of the day. Still no call. Reason being they said my contact info was bad. But how can their automated system call me and actual people not be able to?

They sent me a bad PC motherboard. It will take them 3 about 3 weeks to issue an replacement (even though they have it in stock). It would have taken Amazon one or two days. They refuse to issue a refund and won't explain why.

We ordered a 6TB hard drive Fri, March 22nd. Newegg said it would ship Mon, Mar 25th and arrive by Fri Mar 29th. Newegg created the shipping label Mon, but FedEx did not receive the package until today, Wed, Mar 27th. And the delivery date is now Wed, Apr 3rd, a week away. If I had bought it from Amazon on Fri, it would have been here on Sun, two days. Twelve days to order from Indianapolis and ship to Nashville is totally unacceptable.

I purchased a Acer XZ271U bmijpphzx 27" monitor. I paid extra for the expedited shipping and handling. When it arrived on 3/12 it a different monitor entirely. When I looked it up, it was a 200.00 monitor not a 400.00 monitor. I did a chat with NewEgg. An hour and 20 minutes later I was still chatting and Divona could not seem to help. So I called. Jess was good, got me a label and RMA number. I didn't even open the box. Shipped it back exactly as received.

I've been waiting 8 weeks for Newegg to refund $88.99 on a purchase of a Logitech mouse that their "Marketplace" seller mistakingly shipped to a different address 2,000 miles away. The seller and Newegg agreed to refund my money, because they didn't have any more in stock. They then strung me along telling me multiple times you'll see the PayPal refund in 3-5 days, 7-10 days, etc. Five weeks later I opened a Paypal dispute, but I also contacted Newegg one last time asking about the status of my refund and this was their response:

I have bought a Lenovo Y50/70 in December 2014. I used it for four years. When I first got it I was happy because all I wanted at the time was a laptop with a 960m - the best I could afford at the time. I used the laptop for 2 years until I had to get a disk format. After that the laptop GPU literally changed from 960m to 860m. I have contacted customer support only now because I couldn't find the actual ID and PW with which I had bought the item years ago. Apparently, I had bought the laptop through my father's account.

I recently bought a third party iPhone 6s battery from Newegg.com. When I received it I tried to install it to only find out the snap connector on the flex cable is not built to specification and would not fit my iPhone. After contacting Newegg.com, they agreed to credit my card for the amount of the battery, but would not give me credit for the 4$ sticky tape that was wasted during the install attempt.

I purchased a refurbished VIZIO soundbar S2920W-COB from Newegg. After using the soundbar for two months it quit working. I originally purchased the product outside of the 90-day return policy for refurbished products (purchased 4 months ago) as a gift, but the soundbar wasn't used until two months ago. I was told, "I see the item only came with a 90 days refurbisher warranty and it has expired. I am afraid there is not much we can do per this case. I would suggest you contact the manufacturer, Vizio to see if they can fix the item for you". I contacted VIZIO and they would not warranty or offered to fix the product. I'm surprised that Newegg would ship a product without thoroughly testing the unit before selling it on their website as "Refurbished". The customer service rep was not concerned with my issue and didn't try to resolve the issue whatsoever, not caring for the issue at hand. I would like to return the item.

I was refunded the full price, customer service is great; they looked into the issue.

The item was listed 1 dozen balls 10.37. I ordered 2 dozen balls and received two balls!!! When I try to find the order it’s not the same dozen balls listing that I originally ordered. I called customer service and it’s the same. They can’t see anything but that ordered 2 quantities of baseballs and can’t help!!! What a total scam. Be careful. That was my first and last experience with Newegg.

After posting on this site I was contacted and given an refund. I would still use newegg but not the newegg marketplace.

I ordered a hard drive and to avoid to outrageous shipping (around $ 28 for a $45 hard drive) signed up for ShopRunner. I had to use PayPal to pay and was never asked for my shipping address. So the drive is shipped by FedEx to my mailing address (the one on my PayPal account), which is different from my physical address. The package arrived in the FedEx hub in Puerto Rico and the status is now 'delivery exception' because they can't deliver to my mailing address. FedEx doesn't want to listen to a recipient to change the address so I contacted Newegg customer service. 'Cris' told me that there's nothing they can do, the package will be returned and I will get a refund. This is frustrating! They could contact FedEx and change the address, but "there's nothing we can do".

I placed an order with Newegg on 3/3, and noticed that Newegg hadn't even shipped it by 3/7 - so I contacted Newegg customer service to check on the status, as I really needed this part ASAP. I used the Newegg customer service chat option, and was put in touch with somebody named "Iverson" after a short wait. Iverson assured me that my item would ship soon, and that I would definitely have it before 3/13. That is still a very long time to wait compared to Amazon, but I didn't cancel the order because as long as I had the item by 3/15 I'd be ok.

My son got a open box CyberPowerPC desktop from Newegg for Xmas 2018 for $779.00 (sale price $850.00). He didn't use it until February 2019. He only used it 3 times before the computer didn't turn on. It was "blue screen." My son was sad and disappointed that a company like this would sell a product that breaks less than 2 months (3 times of using it). I emailed their Newegg customer service team, and they said "it's past the 30 days. You'll have to contact the manufacturer." (It was a Xmas present...REALLY). I said "I don't understand how an "openbox" product can break only after using it for 3 times." I bought open box from Best Buy and Walmart and never had it break on me (after 5 years usage yes). Then I asked how many times has the product been return to them. They couldn't tell me. Then I asked what was the reasons for the return. They couldn't tell me.

I purchase from a lot of online vendors, but this is the only one that repeatedly voids orders for no reason, refusing to allow them to go through, despite more than adequate funds being available on a credit card used regularly for purchases. I experienced this personally with a refurbished Acer computer that I attempted to order on three occasions, the third time, their customer service department put the order through themselves, and they claimed that it had gone through. Despite this, the funds still remained on the card, and I still received an email indicating that the order had been voided, just as I had the other two times. Very disappointed, would have expected that after talking to their support for hours, they could not find a reason that these orders were being voided. From some searching online, this issue appears to be fairly common, which is disappointing. I trust Newegg less than my ex.

Good looking card at decent price but buyer beware, card started to artifact out of the box and would crash during driver updates into a unbootable state. RMA only. Waiting on second card. Hopefully no issues next time.

Just as 90% of the other complaints, I ordered something, tried to cancel 30 minutes later but was advise I could not until the manufacturer received and processed the order. Then I would be subject to their return policy if they had one. This is a waste of time for them, the manufacturer and the consumer, as well as costly to both the manufacturer and definitely the consumer. This is a terrible business model and the reviews show it. I will never use their services again.

I purchased a Cooler Master Master Liquid Lite ML120L RGB AIO and paid for the extra two day shipping to get my product before the weekend but now then the expected arrival date changed from Friday to Monday which was way later than expected. I would have chosen one day shipping if I knew this was going to happen but now I'm stuck with the hassle of returning the product because Newegg can't cancel the shipment themselves.

I purchased an Avera television from Newegg on 7/31/18. It was advertised for $99 after an $80 rebate from Avera. I promptly submitted the rebate form with required UPC and serial number labels and sent it via certified mail due to the large rebate amount. USPS shows the rebate was successfully received by Avera on 8/6/2018 based on the tracking number. Per the rebate form, a rebate check was to be sent no later than 8-10 weeks (for processing). I contacted Avera a number of times by phone & email since no rebate was received.

I bought an AMD Ryzen 5 CPU from Newegg on Black Friday, along with some other components. I've been buying components as I save money for them and was finally able to put all the components together and power up my system on Sunday, 2/24. The CPU ran hot right out of the box on the first system power up. After work today (2/25), I went to power on my system again and it doesn't boot past the first screen with the Windows logo. I narrowed it down to the CPU, so I contact Newegg customer support through chat. It went something like this:

My 14 year old son has been a very good customer who has used his own money to purchase very expensive products from Newegg. Recently, he purchased a GPU for $500 and for two entire months it actually worked! Then it failed and he contacted the manufacturer (Sapphire) and was told, and the warranty states I might add, that the warranty is at the sole responsibility of the distributor. He contacted Newegg and they were unwilling to do anything for him and told him to reach back out to the manufacturer. So the game of cat and mouse began. In the end, nothing was done for the poor kid and now Newegg has lost a customer (and his friends) forever. We will be using Amazon for everything moving forward. It is unfortunate but we should have learned from the other reviews that we are now reading.

I have been a loyal buyer from Newegg since the beginning. I have spent many thousands of dollars, buying so many products through them. I ordered a USB C cable from one of the marketplace vendors. I have never been a fan of the marketplace. Direct from Newegg was ALWAYS a very good experience, up until the marketplace came about. I stayed nonetheless. Two days after I ordered the CABLE, the vendor CALLED MY HOME PHONE, claiming they needed to discuss the order. I stress the fact that they called my home because they are NOT supposed to have access to my personal information. Contacting them now has become terribly difficult. There is NO MEANS of contacting them through the site anymore. You have to do a google search for customer service.

Newegg has brought me to a new low in customer service and online retail. I purchased an I9700k off Newegg Feb 12 at 7:00 am after canceling my original order off Amazon for the same product due to the fact it was out of stock. Seeing this product on Newegg "in stock" I decided to bite the bullet and go with them even though the product was at a higher price. (It was the last remaining part of my build and chalked up the extra expense in my mind as the price of convenience.)

Where do I start? I placed an order for an entire PC through their PC build kit. The kit comes with two free gifts (keyboard and screwdriver set). First I get emails claiming that something was out of stock and the entire combo would not ship. Then I get 2 new emails that case and the two gift order were placed. Since the gift discount was applied to the combo and not the actual gift items I was being charged for the price of the gifts (keyboard and screwdriver set ~$60). SO now I essentially had a case ordered with no components and was paying 60 bucks for things I had no intention of ever paying for.

I got a Newegg e-gift card by email about one year ago, after placing an order. Yesterday I found that the e-gfit card was invalid, then I called the customer service to figure out what had happened today. After one hour waiting, someone finally called me back. He said that the e-gift card was a promotional gift card, so it would be expired after one year, and the policy of the card is on the Newegg website. But who will go to see the policy if the gift card was received by email? There was no information about the expiration date in the email, how ridiculous it is!!! And then the manager of the customer service just kept saying there was nothing wrong with them, they did everything reasonable. I really wanna know what's wrong with them. If there is zero Star, definitely I will choose 0. Don't buy anything from Newegg, it's mess up everything, really a bad company.

I ordered a graphics card when it was on sale last Thursday and cleared the transaction with my bank to make sure everything would go through. The next day I got an email saying my order was canceled. Very upset, it's as if they don't want my business.

Very upset I bought the Vizio refurb tv and when I opened the box the tv was broken! I was asked did I want a refund the answer was no, send me another tv. A claim was issued for a replacement and now 4 days later they are out of stock. This was very inconvenient. They should have just sent me a tv for equal value. Now I have to start the process all over!!! Pissed off!!!

Gave Newegg a one-star rating as we could not give Newegg a zero star rating. WORST ONLINE BUYING EXPERIENCE EVER!!! Ordered XMAS presents on December 3, 2018 which were guaranteed by XMAS -- Finally received in January, 2019 (too late for XMAS) -- Tried to return to Newegg and the return was denied. DO NOT ORDER FROM NEWEGG -- IF YOU DO, YOU WILL NOT BE HAPPY WITH THE POOR CUSTOMER SERVICE.

I purchased two products with same day shipping. One arrives and the other doesn't. I contacted support and they tell me it never got shipped and that they "guess" it's going to show up on Monday, 5 days after I placed the order. No apologies, no alternatives or solutions. If I knew that it was going to take that long, I wouldn't have paid for shipping. Their best solution was to wait for me to get the product on Monday and then ship it back to them so I can get a refund. By far, a terrible experience. If I'm spending almost $700 on parts and pay extra to have them here at a certain time, I would expect Newegg to hold their end of the deal. Your chat agents are just awful too. The one woman I had, Betty, was just the worst. I'm not going to be buying from Newegg again. As soon as I receive my late product, I'm returning it and not spending a dime here again.

I ordered a Dyson vacuum cleaner from Newegg.com that was on sale. When I didn't get a shipment notification, I contacted the customer service department. They told me that there was an issue at the back end and the distributor did not get the order from Newegg. They also said that the order did not process properly despite the charges being applied. They told me if I need to make the purchase, I should make alternate purchase!!! Why??? The item is not on sale anymore. Why should I purchase the item that is listed twice the amount that I purchased originally.

I purchased a Windows 10 digital product key from Newegg.com 1 day ago. I checked the description of the product and confirmed the requirements on the description were compatible with my computer. Well as it turns out it is not compatible because my graphics card is not compatible with OS 10. Now I’m out a computer as the old OS was wiped clean to install OS10 and $139.58. Newegg will not refund me and told me to contact Microsoft for a refund. I did contact Microsoft. Microsoft would have refunded me if I bought the product key directly from them- exact words from Microsoft support. Choosing who you do business with can make a big different in the outcome. Newegg.com can keep my $139.58 for the cooperate monster that they are but they lost all my future business and I will speak poorly of them to friends, family, and the public. Poor customer service.

Bought an Avera TV from them 6 months ago - as did my sister-in-law - due to an advertised rebate. We have never received the rebate. Every time that I contact them, they simply state that it's not their fault - it's Avera's fault. Only one response from Avera - 4 months ago - they need time due to bookkeeping! Complete fraud - don't purchase anything from Newegg.

Ordered a PCI eSata card. Newegg rapidly took my money and created a shipping label. The item never shipped. It has been 2 months now. Newegg customer service does not respond to text, email, online forms, or phone calls. Every attempt to reach Newegg is met with barriers indicating that ‘service’ is not available. They are simply crooks hiding behind technology.

I attempted to purchase from Newegg Australia store, they said my product was shipped and tracking said it was "en route" for 22 days. After 22 days they gave me a refund with no reason or contact. I contacted them to find out why and after a long wait they said they could not find my address to print for the label. How it takes 22 days to raise a refund when you cannot print a label is beyond me, but worst than this is the fact I was not even contacted. When you contacted them they just fob you off. I believe the practices of Newegg are very shady and suggest having nothing to do with a company like this.

Recently ordered a laptop from Newegg, and it included a bunch of free promotional items. A backpack, and a free Fortnite bundle. This was Deception #1. The Fortnite bundle was not free. They charged me $49.50 to my credit card for the game. This is ridiculous because Fortnite is absolutely FREE game anyone can download. Deception #2: Shipping on the laptop was supposed to be 3 days, but they shipped it via FedEx ground which took 5 days instead of three. If I put a similar sized package into the FedEx ground system it indicates 5 days. 3 days was a lie.

Last November on Black Friday I ordered a Samsung SSD to upgrade my home tower. I paid for the product using PayPal. Unbeknownst to me as it is not made aware if you use PayPal they ship to whatever address you have linked to PayPal even if you type out a new address. While this was a major inconvenience I did live close to my old place and was in contact with them. The drive never arrived. I then spent a month going back and forth with customer service trying to figure out where my drive was.

Bought a new graphics card. It was faulty and caused damage to my system. Just did and RMA and because I didn't include the entire box it came in, they sent it back to me, as broken as it was. Theft... plain and simple. Out $500. Just doing business with them. Do not under any circumstances buy anything from Newegg.

I been a repeated Newegg customer for 3 years since I build my first pc in 2016. On 1/31/2019 I contacted Newegg about a promotion that was available. I spoke with a rep Illene **. She has assured me that she would look into a promotion I was after and see if it was active. Well she got back to me through email and assured that Newegg website made an error with the promotion and that it was invalid. Ok I left it alone. Next day I'm back on newegg.com I discovered that the promotion was active and all the MB were sold out! When I was inquiring to Illene ** about the product, product was still in stock. I'm very disappointed and upset the way Newegg treated my case. I missed out on the sale. I remember when Newegg would always put the customer first during this. I felt rushed and felt that the rep didn't care and wanted to get rid of me. Now I'm considering some other place to purchase my computer needs.

I ordered a new processor late on January 28th. Upon receiving my e-mail the next day showing the invoice, I noticed that the shipping address shown was my old address where I no longer reside. I immediately called and asked if the address could be changed since it had not yet been shipped. I was told to wait until it was shipped and shown as in transit and a change of address could be submitted. I checked the shipping information for 2 days and as soon as I saw it was in transit this morning, January 31st, I call in again. I was then told that nothing could be done, and it was suggested that I could either fill out forms with the USPS at a cost, or drive to the old address and retrieve the package.

Sent EIGHT separate correspondences with not one reply. Finally found their number and spoke to someone who said he would call me back. He never did. Called again and the same thing happened. I bought the item above and saw it drop in price $75 hours after I placed the order. I immediately contacted them (well before the item even shipped) asking for the difference refunded to my card. Now they say since the item has been delivered they will not honor the lower price.

I bought a gaming laptop from this company and they offered 2 day shipping so I wanted it as soon as possible, I decided to go with the 2 day shipping, I ordered it on Saturday knowing it might not get here until Tuesday and the delivery even said it would be Tuesday but to avail no laptop but they sent the mouse pad earlier than the laptop cause they said my address was close but that doesn't make sense cause the mouse pad wasn't supposed to be here till Wednesday... End result I got the mouse pad for the laptop but not the laptop even though I got two day shipping for it and I still haven't got the laptop... This was my first time ordering from this site and I had a horrible experience so I suggest you see what your other options are before dealing with this company and the headache that comes with it.

I ordered a laptop for a Christmas present for my daughter (Order # **). It was delivered while I was at work, but the tracking said it was "handed off directly". Since no one was home I was worried they had delivered it to the wrong address. Goodness I wish that had been true. Instead when I got home, in the middle of the driveway was a shredded box with the computer about ten feet away and the power supply five feet from there. I have a long driveway and this was left about 20 feet from the house, and 50 feet from the detached garage. I took the computer inside, but it wouldn't turn on or charge. I tried to call that night, I was on hold for two hours, then was disconnected.

We purchased a vinyl 3D “LED” clock as a gift. Surprisingly the clock arrived on time and looked like the picture, however, we couldn’t find a way to turn on the LED lights that were advertised. I called and waited on hold for 23 minutes. Finally a guy answered and took down my concerns and emailed the seller (Phi), which I was provided a copy. A rep from Phi responded via email requesting a picture of the defective product so I complied. I researched this clock and found out to make the LED lights work it requires a 16-key remote. I mentioned the remote on a few occasions to Phi with no acknowledgement. They just keep responding that the product is defective and offer a refund. Hmm...sounds a bit fishy (false advertising!).

I ordered and paid for 2 memory sticks for my computer on Sunday 1/20/19, it is now Friday 1/25/2019 and no delivery, tracking number stated "still in packaging". So I tried to call to find out there is a 157 minute wait time, so I tried the online assistant and was told I was 56 in line. All I want is my memory. I will NEVER do business with NEWEGG ever again. EVERYONE PLEASE STAY AWAY.

Refused delivery of a product because the Newegg marketplace seller lied in their advertisement. Marketplace seller is non-responsive to e-mails, finally had to start leaving messages in their support forum to get attention. They claim they are issuing a full refund, but only sent a partial refund through Newegg, which still hasn't credited to my PayPal account after three days. Newegg keeps promising a full refund, but never issues one. Waiting on chat support (because you need all interactions with them in writing or they'll claim it never happened) is a multi-hour process most days. Obviously, they've just decided to keep my money and their misadvertised product. Newegg has gone from my go-to seller for electronics to a sham in about a year's time. Don't buy from them, unless you want to be lied to and wait forever for customer support that will do you no good in the end anyway. Order #**, if Newegg is watching.

I am a consumer who lives and breathes by surveys and reviews. I will go out of my way to complete a survey and make certain a person and/or company receives the praise they deserve. However, I am also one who will go to great lengths to expose unscrupulous companies and vendors for what they are. I purchased a Samsung phone from Newegg.com on 09/20/2018. It has arbitrarily shut down on several occasions only to be restarted via hard reset. This past weekend 01/18/2019, it shut down and will NOT power back up. Spent the last 2.5 hours communicating with customer service. Only to learn the value of a repeat customer to them is $15??? This is the transcript at the end of 2.5 hours.

My credit card number was stolen due to Newegg's GROSS negligence by failing to maintain proper security over their online ordering system. My card received over $1170 in fraudulent charges. Between August 14 and September 18, 2018 hackers had injected code into the online ordering system of Newegg.com that captured personal data including name, address, credit card #, exp. date and CVV. I had placed two large orders with them during that period. It was only today, November 20, 2018 that I received ANY notification of this breach!!!

I ordered a build kit bundle...you would think that would mean all the parts would fit together nicely but... While customer service rep Kelly was friendly, it seemed that her hands were tied in resolving my issues. I had purchased a bundle build kit (almost 2 grand worth) that was sold together as compatible yet the CPU cooler did not fit correctly until I had to alter the case. This was an ASAP office build that I was able to make work after investing much dissatisfying time & effort. The build was installed into an office & obviously reflected that I may have been somewhat impaired in building it. CSR even asked if I may have ordered the wrong part after clearly including the bundle # directly from the order & order #. Unfortunately, CSR was only able to offer me a $25 credit for my trouble & for the website bundling a kit that did not bundle well together as promised.

Ordered desktop computer from Newegg.com, Order was confirmed, charged my credit card, but on second day I got email: order canceled for no reason, and called Newegg.com. They said it is price mistake. Your Newegg.com is a big liar on advertising price. Order # **.

I ordered a 27" monitor on 12/1 and received it on 12/5. The back lights for the monitor started flickering a week later and were completely burned out by 12/14. This is after being used as a second monitor very sparingly. When I attempted to do an RMA I was told that my item was ineligible. Which I thought was odd because I purchased it under the Extended Holiday Return Policy, which I thought was pretty clear.

Ordered $1000 worth of computer components. I do not make a lot of money so I can only afford to do this about every eight years or so. One of the components was a power supply that was not marked correctly. Even after spending $1051, they would not honor the price of the product. I completed an online chat with Chelsea and they would not honor their price. Chelsea ended up not ever responding to my texts anymore. I did not curse or say anything bad, just that they charged me for the power supply, which they are not sending, and I have to wait for a refund. First you can't honor the price, now you take my money and I have to wait for a refund. Wouldn't you love to be about to use someone else's money.

Received gift card, ordered through website. Was informed that product was no longer available about 3 weeks later. In between gift card became out of date. Was told they can't honor due to late date. No help from customer service.

This company sent me the wrong keyboard and refuses to send me any information for a return or refund. They are located in Hong Kong. They offer items for a greatly discounted price, and when they don't work, they demand pictures to be sent to a website or an e-mail address that are non-existent. I am just disgusted. I notice there are responses below the negative reviews asking the reviewer to contact Rudy, but I can almost guarantee this is also bogus. Spread the word. I'm going to. Oh, and I have no receipt. None was provided.

I have purchased an MSI brand laptop from Newegg before the holidays as a gift. A week after receiving my laptop it crashed. So I called Newegg to request an exchange. I sent back the laptop in the MSI box that it came with along with all the accessories (the charger and manual book). A week after I get an email from the Newegg returns saying I’m missing the retail box. I was very surprised with this because I am 100% sure I sent out the retail box being the MSI box. So I called Newegg customer service to speak with someone about this. They told me to call back the next day to have a follow up of the details from the warehouse.

returned to me. By then the original RMA, valid for 30 days was now invalid and I had to email the seller several times to reinstate the original RMA. I then returned the item to a new (and correct this time) address. Arrived 12/14/2018 as per USPS tracking. Now as of this post 1/16/2019, 17 days after the return, I still have not gotten a refund.

Ok so let's start with I'm from Australia, Newegg just recently started officially doing business here. I was looking for an external HDD, 8TB or more. I found that the Seagate Backup Plus was a good drive, I love Seagate stuff so I went looking. Local stores are charging over $300 for it but then Newegg popped up and had it on sale for $130ish dollars, so I think bargain. Watched and read reviews - it all looked good so I ordered the drive. It took about a week to get here which was fast so I assumed they had their AU warehouse up and running. Opened the box and was excited until I saw the US power brick. Every review I'd seen either mentioned an international power brick or showed one.

I have ordered this product to only receive it damaged. But, before getting to this product, I had a previous product that also came damaged. So, I received two items back to back damaged. The first order that came damaged was the Cooler Master 360mm liquid cooler. So, their resolution for the Cooler Master was "Cooler Master may be faster to get the broken part than to return the whole thing back to us". I called Cooler Master and it wasn't so simple as they stated. I went back to Newegg and they stated "item has to be received before refund can be started." So, week to deliver and 2 weeks to get your money back. WOW! So, not like Amazon, I had to buy another cooler so that I can time it to build this PC on my birthday Jan. 17th. Today is Jan 15th.

Believe the reviews you see. I ordered what was to be a usb Anker cable....how do you mess THAT up$$$???? They did. I waited 1 month and got the wrong product ALL the way from China. The price will be lower "yes". But, I honestly believe....they will mess your order up too....so beware!

I was a new customer attempting to purchase a new motherboard, CPU, RAM, and liquid cooler from Newegg while a deal was going on. All initial purchase attempts (credit/debit/PayPal) failed with a 1-2 minute immediate "verification failed" email cancelling each attempted sale. I first attempted to reach out to them via phone and was told a ticket would be submitted and I would hear back from them "in a few hours". 2 days passed with no reply, so I left my opinion of the matter on their Facebook review and was told to contact them via private message.

I ordered over $2000 in computer components to build 2 computers using gift certificates. I verified all items were in stock and shortly after submitting my order I received an email indicating some of the components were back-ordered and would not be available for 7 to 14 days and if they were not available in that time the order would be canceled. I contacted Newegg via the online chat to cancel the back-ordered items and they could not tell me which of the 5 certificates I redeemed would have the credit on it so they cancelled the entire order so I could reorder the items that were available.

Extremely slow shipment (still waiting) and almost impossible to reach customer service (was #60 in queue). Placed an order on 1/4, receipt stated delivery in 4-7 days, tracking promised delivery on 1/11, didn't arrive, tracking then stated "not available", spoke with agent and told it was in the area, 3 days later it was in a town much farther away, contacted FedEx and told delivery set for 1/16 (2 days hence). This has cost me considerable $ in lost time as an IT. Have dealt with B&H (NYC) where delivery is 1-2 days and no postage. Bottom line: I will NEVER deal with Newegg again!

I wish I could give zero stars. I was looking everywhere for a copper blender to match my kitchen Decor. I found one on Newegg. I did not realize it was through a reseller at first but now this is a big problem because Newegg can’t help me. Or they won’t. On January 3rd, I placed my order. It arrived January 10 and was the completely wrong item. It was a bright blue colored blender and not the model I actually ordered. I try to arrange a return and exchange online, and the website would not function. I would fill in all of my information and it would not light up the submit button. Then I tried to use their customer service chat feature. I was placed in a QS number 63 in line.

Newegg.com has become worse and worse and now that they are allowing Marketplace Sellers we have had issue after issue with this company. They don't get anything right. They recently "Convinced" me to switch to a NewEggBusiness.com account stating nothing would change and they lied. I now get worse deals, less promo offerings and they don't even allow you to de-convert. That e-mail will always be associated with a business account. Sure I can create another e-mail, but seriously. I despise this company and I will be taking my 30k a year elsewhere just based on principle. I deal with hundreds of vendors, but this one is at the top of my list for being such a trashy company. Yeah, that's right. I hope this site fails so they'll be room for a company who doesn't make trash policies or have inappropriate sales tactics.

I ordered a refurbished, grade C, Dell Laptop. When it finally arrived, the card reader was missing (just a hole in the side) and one of the ports was permanently sealed shut with wax or plastic for some reason. How could something this bad even get through at all? I was expecting scuffs or scratches, but I was not expecting to have the exact features I paid for disabled or removed from the machine. I returned for a replacement and I STILL DO NOT HAVE IT. I will NEVER use Newegg again, and I will make sure to use social media to warn others.

Updated 01/15/2019: Quick update; for anyone reading the comments from Newegg staff saying "private message me and I'll look into this for you" and thinking "wow, it seems they're genuinely trying to do something to help here" DON'T BE FOOLED. Despite me directly replying and providing my order number and contact details I've had the same complete lack of action from this company as I had before I made the complaint. From what I can see this is their standard operating procedure; frustrate customers until they give up while trying to be seen to do the right thing. This place should be shut down.

My father in law asked me if it was safe to buy his phone online on Amazon, and while I use it all the time, I've never bought something that valuable off Amazon before. I was relieved to find the same phone for the same price on Newegg, where I've shopped for computer parts, monitors, etc. I reasoned Newegg specialized in electronics, and would have a better consumer protection. Well, phone arrived two days ago...wrong phone, headphones were from a different brand entirely and the phone won't turn on. My father in law immediately gets on the phone with Newegg customer service and waits FOUR HOURS. Finally gets through to someone, explain the problem and the rep says they'll reach out to the seller. Expect a response next day.