Newegg.com Reviews

Purchased a refurbished computer and was expecting what I received, (a computer that was cheaper than new, worked well, had the features I was looking for with some new hardware). Was happy to find system operating and working as promised, issue was that the keyboard was defective. The issue became the customer service, could not get through (could be the corona virus precautions), but setup call back was three hours late (couldn't take the call), attempting to write customer service, (nobody returned emails, texts or chats), so I gave up, (spending more time than the $3 keyboard was worth).

Don’t buy an ASUS laptop via Newegg. Sent wrong product, then charged $300 restocking fee after return! Purchasing from and communicating with Newegg and DealKing has been a miserable, awful experience. I initially purchased a very expensive laptop which was deceptively advertised as having a ‘g-sync’ display feature. When the laptop arrived, I quickly learned that it was the wrong product and did not carry the advertised feature. When I promptly mailed the item back, I was assured by Newegg’s staff that the return would be free-of-charge on account of the false advertising.

Was looking for an AMD 3960, seen that Newegg.com had a decent price on them but were out of stock like everyone else at this time. They offered to sign up for a notification when they did have some in stock. So I signed up not thinking much of it. Later that same day something came up with our business and we needed to get a move on setting up another PC sooner rather than later. So we decided for the 1 year no financing at Amazon, we would just order most the parts we needed there and settle for a lesser processor for the time being not expecting to see the 3960 available anytime soon.

I will hesitate to ever deal with Newegg ever again. Due to some user error, I had to cancel 3 orders. This was less than an hour after placing them, I just needed to change some details on the order. They voided the orders A DAY later than I requested, and then suddenly my account was charged for something that had never even shipped. Okay, great, 3-5 business days and I'll get my money back. The worst part is, customer service explained to me that this happened because the item I ordered was on backorder. Newegg clearly states that they will not charge you for a backorder until it's in stock... Nowhere did It say that these items weren't in stock during my order process. Why was I charged for something that hadn't even shipped, nor was even in stock. By far the worst customer service experience I've ever encountered.

Our family business ordered 8 items from NewEgg in three orders. Not a single order item on the billing with any of its items matched up with what we were debited. Two items were not what we ordered and one was the "free" AMD Xbox Game Pass Gift. This "gift" was clarified with the selling agent as "no strings attached." Hmmm, not quite. We never downloaded it, but were charged tax; however, this tax was not reflected in the bill we downloaded.

I ordered a computer. After doing so did further research and it didn’t have all the connector ports I required. Received computer and cut the outside box to put in the return RMA documents. DON’T do that!!! Mike’s Computer Shop charges you 15% restocking fee for cutting the tape!! About $150 mistake!! Plus shipping charges to return that I was fully prepared to pay.

Purchased a gpu via the website, funds were deducted from my account, and I received a notification that the item was in packaging. Two days later... "We're sorry the item was out of stock when your order was fulfilled." Can't trust their inventory management system, money and time wasted on big ticket item w/ a meek apology.

Once upon a time this was THE place to purchase computer upgrades. They had the best prices and customer service was exceptional. Not so anymore. Since Newegg was bought by a Chinese company, the marketplace is full of fraudulent sellers and Newegg will do nothing to correct this. You are giving your credit card to an unverified, unknown, unscreened person/fake company and Newegg will not honor marketplace refund requests. "You didn't get it? Aww too bad".

I have been trying to cancel my order and get a refund since 3/2/2020. Today is 3/7/2020 and I have gotten nowhere! I have been billed for my order by Newegg. I have not been able to cancel my order. I have not received the product and I have not received a refund. Newegg's Customer Service is nonexistent. No one gets back to you timely if at all and no one cares about resolving the issue! They said they can not refund my money as a refund would come from their vendor. I bought from Newegg, I paid Newegg! I have no idea who Newegg bought from and don't care! Avoid this company at the risk of unnecessary aggravation and not being able to cancel your order, get a refund or receiving the product you ordered.

We ordered a laptop from Newegg.com. The laptop arrived timely but was not as expected; the hardware was correct but clearly not a new laptop as ordered (it was refurbished) and the shell was old and heavy. We returned it the very next day in the exact same packaging. Over two weeks later we receive an email that says they are rejecting our return because it is damaged! This does not make sense. Whatever occurred did not happen under our control and we will be following up once the now apparently damaged laptop comes back to us. This is very bad business practices and customer service. You have no real recourse and we will NEVER purchase from Newegg or suggest that others do again.

After working with a NewEgg support agent I was refunded the money for the motherboard. I have updated my review to reflect this. However, I can not give 5 stars as I still had to file a complaint on Consumer Affairs to get a proper response from NewEgg. The policies of not accepting motherboard returns also remain in effect, as do the policies to not refund shipping costs in the event of shipping going far beyond the time frame of the shipping method chosen and paid for. I hope NewEgg will take these comments to heart.

Spent over $1300 on their site. The first GPU I bought was having issues with extreme overheating so I had to send it back. I purchased the next GPU and paid for rush processing and next day shipping. It took 4 days for the gpu to get to me and the company refuses to reimburse the next day shipping cost. Wish I would have spent my money with a company that cares more about its customers. Shop somewhere else, guys.

Purchased a motherboard, CPU, and memory from Newegg. Either the motherboard or CPU was faulty. RMA issued and the “team” decided the motherboard was faulty…but, the CPU was damaged and will not honor a replacement. They claim it was an “End User” issue. This would be my 50 plus build and the first return I’ve ever had to make. I know how a Ziff socket works and the pics I took show the correct install and orientation of the CPU. So then the story changes and NOW it must be when I removed the CPU, which can actually fall out when the lock is released with no removal force required. If ANY damage occurred it was during return shipping of which I repacked it with the same box and packing and have no control over how it arrived.

Ordered an LG tv on the Newegg site. Great price. Same day I receive a notice that payment has been authorized. Then nothing until a week later when I receive notice that Newegg has cancelled the order b/c tv not shipped in a timely manner. When I text to complain, they indicate I can wait another week when they (Gameliquidations) will supposedly provide me the offered price or I can pay a higher price today and they will ship today. Newegg was obligated to honor the order that I made on their site. They refused. What a joke.

Newegg used to be my go-to place. Apparently I'd been away for a while. Bought a RAID enclosure from a 3rd party. Was billed (by Newegg) on January 22nd. February 3rd and the status still shows "label printed" while the product is now out of stock. I contacted web support and was told all they could do was contact the 3rd party seller with my concern. Had to dispute through my card, so we'll see where that goes. Refund my money and deal with your charge back and vendor vetting problems on your own time and dime. I'm not a free lender, and I'm not a customer any longer either.

Updated on 04/14/2020: See my review dated 1-29-20. NewEgg never offered any resolution. I'm done with NewEgg and encourage others to avoid. My reputation was questioned as a was suspected of buying from a non-reputable dealer.... I guess this is actually true.

I've been shopping here since around 2002. Customer service has gone to hell the past years. Pricing is bad. Can't even do a simple thing like a price adjustment within 2 weeks of order nowadays. Service rep is rude and barely speak English. Will not be buying my computer parts from them in the future.

I bought a new Magellan GPS on the Newegg site. When I got around to using it, I first registered online and updated maps. When I plugged in to car, I got message no maps could be found. I tried several times with same result. I contacted New egg and they said they would not help since it was more than 30 days from purchase. I contacted magellan and have been trying several attempts at resolving problem with their tech. They have finally admitted the hardware was defective. It is 8 weeks since purchase and I am still waiting to see if magellan will replace. Although I purchased a new unit, they said if they replace it, it will be with a refurbished unit and that I will have to return the one not working at my expense. Warning to consumers that neither New Egg or their supplier stand behind their product after 30 days and that Magellan is slow to communicate or replace defective merchandise.

I have purchased from this company and there are a few major issues that customers should be aware of: The price was much more expensive than if purchased directly from the manufacturer in Canada - they refused to match the price when informed. The shipping fees: you will be responsible for payment of the shipping/custom fees unless you flag it back to them and then they would finally pick up the cost. The language: everything that was shipped to us, including the user manual, robot “voice” etc. is in Mandarin Chinese - we have to do our own arrangements and find the appropriate documents in English. I would never purchase from this vendor again given all the circumstances described above.

I placed an order for a new MSI computer on 1-4-2020. It was to be shipped on 1-6-2020 and arrive by 1-9-2020. On 1-6-2020 they created a UPS label. I checked daily and as of 1-10-2020 they have only created a shipping label and are waiting for UPS to pickup. I found later it is an "international shipping" product from a MARKETPLACE SELLER. Who knows how long it will take now. They say they have no control over a "MarketPlace seller". I requested a cancellation and refund. They say they have to contact their seller for resolution. I told them during online chat they are the ones who took my money. They say they will contact the seller and see what they say. They have my $1,600 and I have an empty paper sack. Do not order if it is from a "MarketPlace Seller."

Whenever you buy a refurbished product, there is always the risk that you will end up with a lemon. Not necessarily the fault of the reseller, just really the risk you take when buying secondhand product. I recently purchased a very affordably priced refurbished laptop through Newegg. Three months in, the laptop randomly broke. Newegg could not have handled it better. They were very responsive and, ultimately, I was able to keep my hard drive and was sent a replacement laptop within the week. Now, I'm up and running again with minimal inconvenience on my end. I am so happy that I chose to buy this laptop through Newegg! Given this does depend on the vendor at the other end of the purchase. In my case it was EPC. They rock!

I have been using Newegg.com for a couple decades., the 1st 10 years I had a regular us mail box... The last 10 years a PO Box. When I got to checkout now I am treated as a criminal, it rejected my order telling me it will not deliver to a PO Box! I don't have a mail box. I moved out into the country away. Before I could move the address around with the PO Box until NewEgg stopped complaining and let me order through, but now it will let you use your PO Box for billing, but not shipping??!! People who write the websites and make you jump through these hoops are out of their minds... What do they care if my mail goes to a PO Box? Isn't it safer for both the carrier and the owner? You would think businesses would not treat us like criminals. At least in my little corner on Earth the people in our Post office try to catch the packages and keep them for us anyways to help us.

My marketplace account was open for less than a month and was suspended for an unknown reason while we never got clarification as to what the reason was. Originally we were told that our account had some fraud suspicion and then we ended up getting an e-mail from the marketplace support that our account fell below required metrics which was not true. All orders were shipped on time with no complaints recorded whatsoever.

Took a leap of faith and ordered all parts for a super-fast computer for business purposes. Delivery process very belabored - separate shipments for all parts, separate invoices (not corporate-friendly), wrong sales taxes. Icing on the cake - all parts received except for a $39 fan (necessary b/c of an i9 K) that I just learned is shipping from CHINA. I am in Canada. No idea when it will arrive. But of course Newegg has billed everything. But I essentially have no computer. Have tried to get them to let me replace the part in question with something they have in stock (hell, I'll even pay a bit more), but they staunchly refuse. No negotiations, no discussions. You pay, we ship whenever, you receive the part and shut up. I will make sure everyone I know who likes to put together their own machines knows about this abysmal customer service. For $39. How cheap can a company be????

Customer service is terrible. They do not stand behind their products, offer any type of warranty, and if they do, be careful what you say because if you word something in a way that they can grab onto it and use it to manipulate the entire conversation to avoid having to fix the item or replace it, they will. My computer stopped charging. I unplugged it, turned it off, and tried to plug it back in. When I went to plug it back in, the plug would not even fit properly. It felt as if something inside had melted or warped. It smelled electrical. After that, I stopped messing with it. Contacted Newegg, and because I told them I tried to plug it back in, they refused to honor any type of return or warranty and said that I must have broken it.

Based on IT suggestions and some reviews, I simultaneously purchased two Lenovo laptops for my teen kids to use in school. Despite experiencing technical difficulties with its website, Newegg customer service would not quit working to get my order through and was successful. 13 months later, the batteries which were good for circa 5 hours between charges, started showing signs of lag. At just 14 months, 35-45 minutes is all that both batteries are good for when not plugged in and this presents and in class problem for my kids. So, customer service contacted and, after about an hour, they found the purchase and, noticing that they were fulfilled by Newegg through a third party just over a year ago, put a rush order on trying to find me a solution. After one week, the email read that the laptops are out of warranty and they suggested I contact Lenovo...WHAT?!

I have ordered four different items and spread out to three different sellers. The first order was shipped to somewhere else! The second order was the wrong item! I called Newegg and asked for the shipping label. The label didn’t stated returning the wrong item or not as described item. This is so frustrating! I am returning something that is written as the original description form! Why do I get a restocking fee when it is not my fault? Why do I get all this mess? I will not come back to this Newegg again!

The motherboard did not work and I returned it to them for a replacement. They blamed the defective motherboard on me and refused to send me a replacement. They said they would return the defective motherboard to me and I have not yet received it and they gave me no tracking number.

In the past I had very good experiences with this company but wow things have changed. Ordered over $1000 in parts to completely rebuild my old desktop. Added two day shipping to the order as I needed the parts timely. My order confirmation confirmed 2 day shipping on everything. The order was split into 6 shipments. The CA warehouse send everything 2 day like requested. The NJ and IN warehouses sent their boxes by ground. Not good! I immediately contacted customer support to let them know and was told I did not have anything to complain about. When I tried to argue, the chat was disconnected. Sure enough the boxes from CA arrived right on time. The boxes from NJ and IN are sitting in a UPS depot.

I am new to Newegg. My grandson is building his first computer with help from a relative. This relative gave me Newegg and suggested parts to buy for my grandson for Christmas. I ordered a motherboard and processor on the same order. They sent the motherboard and then I received an email stating the processor was cancelled. I called customer service. They did not know why the processor was cancelled and said I would get a call back.

When building my first gaming PC I bought all my parts from their website. While building my computer I realized I didn't buy a fan for my CPU!!!! Guess what??? Their representative told me to wait one moment. When they got back on the line they told me they would be sending me a FREE CPU fan worth $30-$35 value! My mind was blown and turned me into a lifelong buyer and advocate of their company. They knew I was a first time PC builder and someone, somewhere felt for my misunderstanding of PC components as a new PC enthusiast and ended up sending a great cooler that has lasted me 2 years. Words cant describe how great this company has treated me and they have killer black Friday deals! Turned me into a life longer fan and advocate just for this one act of kindness!! THANK YOU FROM THE BOTTOM OF MY HEART TO WHOEVER HELPED ME DURING THAT TIME.

Thanks to Newegg and ConsumerAffairs Am very happy with resolution. Newegg adjusted the Restocking fee. I really appreciate it. I've been a Neweggie customer for years. Thanks what you for what you do for the Computer/Tech world.

Newegg refunded me the difference for the missing component. I’m extremely satisfied that they did the right thing.

First of all I have ordered in the past with little to no issues. OK this time ordered a sound bar on Black Friday. Got all emails associated with order and shipping and so on. Received tracking info. Waited two weeks and says label created. Still not shipped. Had a chat with customer service and was told they are running behind because of the amount of orders on Black Friday. Waited another week and called in. Tracking still says label created. Was told UPS lost the package. "OK that's fine. Give me a refund for my items." "Sure. We can do that yup after UPS starts an investigation into where your package is." UPS says they never picked it up and was never turned over to them.

I've ordered a computer on Newegg which was sold by Advanced Computer in Canada. The pricing was a bit low, which I suspect to be a pricing error. The seller cancelled my order without any message or told Reason. I asked the Newegg support and they told me that they offer no protection or guarantee on the pricing of an item. This kind of site doesn't help consumers to trust online marketplaces. Bye bye Newegg, the only site I trust now is Amazon!

Shipping was very fast. I was afraid I wouldn’t receive my items before Christmas and it came in 3 days. I knew I was gambling with time by ordering so late but I called customer service and they made sure to get it on time.

After numerous texts and emails to both Newegg and manufacturer finally received the manual From the manufacturer. Batteries for the device were dead on arrival. Have used Newegg in the past without issues. Not sure I will again.

They never actually filled the order but customer service was better here than in the chat function on their website.

I had purchased a motherboard from Newegg.com and it was damaged not working then I did RMA for replacement, but I didn't know why they shipped it from China to me, it took 3 weeks for delivery to me, After the day delivered I put every things back but it still not worked had same problem so I decided to do RMA for return for refund because it was second time still not work, but they said it already passed 30 days. They can't do anything then I said, "It just arrived me yesterday. Why you said passed 30, I purchased from newegg.com US. Why you ship from china to me? That's not fair, The problem passed 30 days because you sent from China, but they said they can't do anythings," so this ordered newegg.com cheats me 100%, big mistake order from newegg.com be careful friends. I don't want this happen to you. Replace for Order #**.

Order few parts for new PC build, everything thing came in fast but upon inspection CPU had a few damaged pins, thought ok start rma, sent bad CPU off, few days go by same CPU returned, so I thought I'll go to live chat and find out what happened, long story short they said they weren't going to do anything go through amd (amd doesn't warranty bent pins) and now I'm out 200 cause of Newegg.

I can not believe this happened, but it surely did. The phone was unusable and after weeks of holding my money they want ME to pay postage and mail it to them with no label. Verizon Associates warned me about much of this happening. They are rude, and did this deliberately. Consumer Affairs please examine the "missing label scheme." They just CAN'T mail one and they keep mailing blank PDF files that supposedly contain return labels. A bunch of hacks selling junk equipment that you get stuck with. Reporting this charge to my bank.

Bought parts for a new build, all together it was over $1,600 order. Motherboard came damaged and they refused to replace it. I sent the mobo in for rma. They sent it back to me. This used to be a good company to buy from but now it's trash.

We purchased 86 inch tv which comes with white glove service which is delivery and setup. Driver said no white glove. We refused to sign and told him to take TV. He left TV. It was damaged when we turned it on. Screen has spiderweb cracks. They will not authorize return. We have disputed charges via credit card company. We ordered on Nov 10. Delivered on Nov 26th. We notified them Nov 26. Today is Dec 13, 2019 and still no resolution. We have all documentation on communications. They are terrible to work with and play games asking fir photos of box which we have provided on numerous occasions. Do NOT purchase from NewEgg.

Newegg had a great price on an LG TV for Black Friday. Upon placing the order the site indicated a delivery date of 12/4 which was great. On 12/3 I noticed it hadn’t shipped yet so contacted them to verify. I was told that 12/4 was when it would ship, not deliver. This didn’t make sense but while inconvenient, I let it go. However, as of 12/12/19, the product is still sitting on a trailer in NJ (Amtrucking) and not even on the way to the Maryland terminal. I have spoken with Newegg militiamen Tinesx as well as the shipping company and just get the runaround.

I placed an order with Newegg and after I received my order I later received an invoice from Fedex for duties and fees. When I placed the order I knew I had to pay for shipping, which was shown on the Newegg invoice, but nowhere did it state I had to pay for duties and fees! I didn't even know the shipment was coming international. I would have never placed the order since the duties and fees were expensive.

Second customer service rep provided an option to receive the games or gift card.

Updated on 12/27/2019: The review process does not provide an update feature for reviews so this will have to suffice. As an update to my review regarding the Total failure by Newegg and their customer service I feel this also must be reported. The CSR Louis, replying to the review threads Threatened me in that I will need to stop the charge back or Newegg will ban my account and the credit they were to give me for shipping the garbage back to to Newegg.

I received a cell phone but after approximately 6 months of ownership Newegg contacted me asking to return it for a refund as it did not meet certain criteria to be sold in Canada. When I reached out to them about the process of returning the package they informed me I was shipped a label from UPS. I explained I had not received it and checked my deleted e-mails and spam and there was nothing. The agent said they would research and contact me back. 2 days later I received an e-mail saying to check the spam folder. I double checked just to make sure and nothing. I reached out to customer service again and went through it all again. Again they said it was sent and to check the spam folder.

On Monday at 12, I completed a purchase for waterproof paper because it was slightly better priced than other companies I have used. I figured, I would give them a try. I placed my order at 12 pm on Monday and the shipping I chose was 3 day business shipping. We needed the paper by Friday night and with the 3 days, I expected it to come Thursday, Friday at the latest.

I am writing this after experiencing first-hand truly unsatisfactory treatment by Newegg after I ordered a brand new HP Envy laptop and they mailed me a used Demo laptop that belonged to a Sam's Club in Texas. After weeks of back and forth, thinking that Newegg was actually concerned about me and was trying to help me, I realized they were just blowing me off and making me do more and more things to help them "help" me. End result: I still have possession of a used laptop that was mistakenly shipped to me. They refused to accept this laptop even though I provided all the info they asked for - pictures of the box, the screen, the serial no., etc. I am without the $900 new Envy laptop that I purchased from Newegg in good faith. WoW! DO NOT BUY FROM NEWEGG/SPREAD THE WORD! I am filing a complaint to my state's AG for Consumer Affairs. Ripped off in Maryland.

My girlfriend and I bought all the parts to make a budget gaming PC on Black Friday. During this time AMD had a promotion on where if you bought a cpu or graphics card you would get an Xbox game pass and Either 1 or both of Borderlands 3 or Ghost Recon. The promotion was posted front page of Newegg and also showed up in the product/gift description of the Ryzen 2600 and Sapphire Rx590 Pulse we bought. It is now a week later and the Xbox passes have arrived, but the game code for either of the games has not. After contacting Newegg support TWICE now, they play dumb and act like I'm making it up, or it's already been given to me. Both AMD and Sapphire have told me to get the game code from the retailer. Doing a chargeback on our credit card for the $80 the game bundle is worth and using either Amazon or Canada Computers for future computer purchases.

On December 5th I was researching ASUS monitors to upgrade from my current one. I was pulled into their website based on an advertised range of $40-250 price range on what I was looking for. I purchased the monitor for $42 dollars and two days later received email that it was being cancelled due to a price error. Seems more like a calculated risk due to the shopping season and false advertising would bring in additional customers to their website. They were nice enough to give a 5 dollar gift card that I have 90 days to use at their website.

Ordered a 3 terabyte hard drive from NewEgg (third party vendor goHardDrive). Received a hard drive with a 3 terabyte label on it. The drive was an 800 gigabyte drive. _With an incorrect label on it._ Does NewEgg think its customers are stupid? I can't remember being so flagrantly and obviously cheated in years. Will never order from them again.

I have always been purchasing computers and laptops through Amazon. Which was and still a great experience. I found a good deal on Newegg and liked that international shipping is 1-3 business days. That's what you see when you choose the shipping method (fake don't fall for that). I made the order for a laptop. Waited 3 to 4 days for it to get shipped. Then when it reached my country on UPS tracking. Showed that there are issues. So called UPS and they told me that newegg asked them to return the item back. So I was like fine. But I need to contact newegg to issue me full refund.

Ordered an item 11-2-2019, paid for 3 day shipping to be delivered 12-06-2019 as it was after 3pm when I placed the order, they held order for 2 days before shipping, now it won't get here for 7 days from date order was placed. Called in and they did not care at all, acted like it was no big deal. Offered to refund my 1.99 shipping since I am a premier customer and that was all. Complete waste. No wonder I have been shopping Amazon!

I ordered a computer from Newegg. There were issues with my shipping address, that's fine. When I put in a new card and then Newegg splits my charge without verifying this with me. Overdrafted my account, and then they refused to simply move the charge to my new card.

I purchased a digital download game as a gift. The recipient afterward told me it was for a different platform. I requested an exchange for the version I needed, or failing that, store credit from Newegg. But I was told nope sorry, and was offered a $5 gift card for my trouble. I understand their policy is no refund or returns, but I was simply looking for an exchange for a compatible version, or at the least a store credit for the amount paid. As it stands, I just threw away $50 on a game neither I nor the gift recipient can use.

Do not waste your money on faster delivery, they never deliver any faster, and there is no refund. I paid extra $20 to have it shipped 1 day delivery instead of the normal 3-5, and it never even left their warehouse in the first 2 business days and then took 3 days to get here. So as I said don't pay for faster shipping waste of money.

This company really is a joke. I placed an order and they took the liberty to cancel this order for me and take my money anyway. Do not do business here with these guys. You will get ripped off. It took almost 2 weeks to get my money back and they would not allow me to order another. Just be careful where you shop from. I definitely wouldn't recommend Newegg to my worst enemy.

I bought a Samsung gaming monitor from New Egg that I did not have three weeks and did not use until the third week and then realized there was a crack in the corner of the screen that was not very big but getting larger in which new egg said I needed to contact Samsung who would not honor the warranty and said this was on new egg and that it was warehouse or shipping damage and would not be covered and to take it up with New Egg who would not honor it either. So needless to say neither one will ever get my money again..

I purchased a laptop from Newegg shortly after I got back from deployment. I Searched for about a month for one that had all the specifications I wanted and most importantly a dedicated graphics card so I could upgrade later down the road. It's now later down the road and my card can't play newer videos games at the performance I would like. So I contacted my manufacturer (Lenovo) to order an upgraded graphics card for my laptop. Specifically a GTX 1080 which costs $500.

I was impressed with how the company went the extra mile to resolve this issue. Though I am disappointed that their employees don't have the proper training to handle these type of issues. I will continue to use Newegg now did I see they really do care about their customers.

Configured a build, bought the build and received the parts (albeit a little longer than expected). Built my system that I needed ASAP as I have built countless other systems over the years and found a DOA system. Nothing is more frustrating when you NEED a system for your livelihood and it be DOA. So I begrudgingly return the motherboard for a RMA hoping that it would be a quick turn around. NOPE! Couldn't have been more wrong! I sent out the board on a Monday and took over a week to get a response saying it was received then later was told it was converted to a refund due to "We no longer carry the product".

My wife and I purchased a PC on 10/31/19. We were told we would receive the package by the 5th of November, we didnt! We then called and emailed several times trying to get more info. The seller emails us they won't have the parts until 11/7/19. We immediately asked for a refund from Newegg. In the same hour, Newegg responded with the package was already sent. What? How you as. They slapped together a pc and put a smaller hard drive in it (not what we ordered), we received on 11/9/19. Newegg DID NOT put are money into a escrow account to make sure the customer's money is safe or protected in any way. My wife and I had to wait until 11/11/19 to receive a shipping label to send it back to the company that stole from us in the beginning, in hope that they will return our money in full. Please be safe you are not protected by Newegg in any way. Please do not go through, what we had to. Thank you for reading and have a blessed day.

I just got word that Newegg has accepted my damaged parts without issue (and I wrote a separate review to be sure my negative is properly accounted for). Newegg honored their obligations as a vendor as well as anyone so... as quick as I was to express displeasure in all fairness I had to be just as quick to publicly say I was wrong.

I purchased a new motherboard. The box didn't seem damaged but when I opened everything up the area where the pins connect to the CPU did seem damaged. I contacted the customer support immediately and explained the situation and they said that they would be able to replace the damaged item. I sent it back the next morning after our online chat. 6 days later I get an email saying that they cannot replace the item and that they will be returning the broken item in 3-5 days?

Purchased a laptop from Newegg and 6 week later it will not power on. Customer service informed me that there is nothing they can do, and the computer needs to be sent in to the manufacturer for repairs. Totally unsatisfactory.

Newegg listed the items that I requested as being in stock and deliverable in five days, the price was high but other sites listed this as being out of stock. Their website states that they will not charge the credit card until the items are processed and ready to ship. They do not have one in stock and are trying to get approval from me to send and open box item and pressuring me to decide as this is the only one left, (bull). Now they have charged my credit card and can't get me a refund for 5 days. Had to demand to talk to a supervisor who I am still on hold with, trying to cancel all orders with this company, and will never use again. I recommend that you don't do business with them.

I was in the process of building a new computer as well as a new setup. I spent maybe $3000 or more on their site. Everything was fine until I received my motherboard which was completely defective and even the socket where the cpu fits had deformities obstructing my cpu from fitting flush. It also destroyed my near $400 cpu. Returning both of these products, they did replace my motherboard however not my cpu because they said it was entirely my fault. They left me with a situation where I either have to try and fix the bent pin myself or I have to spend another $400 to buy a new cpu. I’ve called their customer support where I was connected with a supervisor and not only did they say I was being untruthful about the whole situation but they also were being lazy with trying to understand the whole situation. Go do business somewhere else. They don’t value their customers here as they surely won’t get my money anymore.

I made a purchase through NewEgg from a third party vendor. The product was received and returned within 30 days. The third party vendor kept using stall tactics to not return payment. NewEgg perpetuated the third parties stall by continuing to mandate they have more time. After months of back and forth I filled a claim with my credit card. Now NewEgg had suspended my account after I followed their process in frustration for months not their mandated seven to ten business days.

The laptop arrived quickly and in good physical condition. It worked fine with the AC power supply, but would not with the battery only. It seemed either to think the battery was installed and at 100%, or didn't recognize that a battery was installed at all. I contacted the seller ("Savings Depot") by email and never received a response back. I left a 2-star review of the product similar to this one, but unfortunately this particular vendor apparently had no more of this particular laptop, so the review went into the void - kinda nullifies the usefulness of the rating process. Because of this systemic weakness in Newegg's rating process (and the seeming general lack of customer service - look how many issues are, uh, "resolved" on this website...), I'll be avoiding Newegg for future purchases.

This place, in my opinion has gone to hell. Order from Amazon folks! I placed an order for a new business laptop, the order was processed, confirmed, I was sent an invoice, my credit card was charged and I got a notification of shipment including the day, time, and place the order was shipped from. Then, the next day, I get a notice saying that in fact the item was not in stock and that my order was "RMA'd". When I looked at the RMA, the reason given was that I no longer needed it; which was false --- I had nothing to do with this.

My computer motherboard recently died so I decided to get a new on Newegg.com. I have used this website several times for the last 15 years and I felt they were reliable so instead of getting it cheaper somewhere else I decided to use them. I went ahead and ordered the product on my phone, since my computer is not working, using my account. After I placed the order I realized I had not updated the shipping or billing address. Not only did the payment still go through, but the product was being shipped to an address I had not lived at in 7 years.

I purchased a new Asus laptop for grad school. It had issues from day 1. I contacted Newegg support who informed me that I cannot return the laptop because I don't have the original box. I had to send it into Asus for repair - which they replaced my motherboard. Have it back for a couple of weeks and now I can't get it to turn on. Call Asus and have to send it back in. Contact NewEgg and can't return because it's out of 30-days. Plus I don't have the original box, plus I sent it in for repairs so that would void my ability to return it anyway (wow super helpful add).

Purchased from Newegg for the very first time for my work with a non-profit. We needed a simple Chromebook to run Zoom meetings on. Received the computer and didn't get a chance to look at it for a month or so. When we did, we discovered that every single key on the keyboard types multiple characters. Called them and they said I was over the 30 day warranty although they capitulated when I said I would negatively review them. So I'm grateful that they took the return.

I bought a HP refurbished desktop from Newegg. After a couple of months it started shutting down randomly. Now after 4 months it's shutting down all the time. I called Newegg customer service and they said that the computer was past their 90 day warranty. They would not help me with the problem or do anything other than tell me my only recourse is to purchase another computer. What?? Seems that a computer should last longer than 4 months. Also since this is refurbished it probably had similar problems before and they sold this to me without resolving the problems it had before. I will never buy anything from Newegg again.

I'm an IT Director. Purchased an Intel mobo and it was DOA. Would not post. Wouldn't even power up usb devices. Returned for RMA and they said it had bent pins. Talked with Customer service via chat and she said board was used because they found thermal paste on it and rejected my RMA. Not only that but during chat the girl completely cut off conversation because she said it had been over 5 minutes for a response. It had maybe been two minutes. It showed I was typing just like it shows me she was typing. Total crap. Searched and motherboard RMA's and it seems like motherboard bent or broken pins is Newegg's go to rejection line. I have seen reviewers write that was their rejection for items that weren't even motherboards.

Received an order #** of several items that were so badly packed. Everything inside had some form of damage. On top of this the motherboard that was sent was used. I was astonished at the lack of care involved in throwing so much money into a large box without packing. But to send a used board? Wow! customer service seemed responsive and Richard offered to fast track a replacement board. We were told we had 30 days to return the used board. Waited for new board so could use that box for return of used board. Nothing, called customer support Mon. 10/7 to ask about return and was told something different. Must now first return used board to receive product that was purchased. Marcus said to simply return in product box as we had no return box. You folks really dropped the ball on this. Disappointed.

I ordered a laptop in early September 2019, my bill came to $780, during the checkout process I noticed promotional American Express offer that if one opens a new Amex credit card the purchase would be eligible for $50 rebate. I thought why not, so I went through the process of opening American Express card, paid for the computer and received the computer on time, that part was all as fine and as expected.

I ordered a part through them. Had to call the next day to verify info. That's fine. Got an email the next day saying the order has been canceled. Call again, everything is fine except my account has been suspended for some reason. They don't know, they cant fix it either. I am told I have to make a new email and a new account with them to re order. Not only is this super inconvenient, when I ordered my part I waited for it to go on sale, and it did, so I ordered it. However that sale ended the day I ordered it. But now because I have to make a whole new account I am told that I will no longer revive the sale/promotion I did on the day I ordered.

I've heard of Newegg as being a place to get discounted pc parts. I found a graphics card that only Newegg was selling at the price point I wanted. As a bonus it came with the new Call of Duty game for FREE. When I woke up the next day I had received an email that said my payment was declined and the item was on hold. Then I decided to look at my bank statement. My bank statement showed a charge from Newegg (my first purchase from them ever) for the price of the "Free" Call of Duty video game. Finding it ironic that my payment was declined for the graphics card but not the "free" game I didn't really want in the first place, I decided to get in contact with their customer support.

My company has used Newegg for years. Recently I had to return 2 same motherboards because they came DOA. The 1st after lies about the serial number not being right etc they sent a replacement. I got over it since we order from them almost weekly. I ordered the same motherboard. It again was DOA and when returned they rejected the RMA saying the pins were bent. This is bull, they do anything to get out of standing behind their product. Supervisor Elyse didn't want to hear that we did NOT bend the pins and all the business we have given Newegg. She was like a robot saying over and over the bent pins nullifies the warranty. She should not be in a position of Customer Service. I will never use them again and I suggest you do not either. Thank God for Amazon Prime. A company that fully stands behind their products. Therese

I placed an order for a Vizio tv power supply and then cancelled the order within hours. Newegg then overnighted the tv board and debited my bank account. They then said they would setup a return but never responded again. I’m still waiting to return the unopened tv board and get my money refunded.

I purchased headphones from Newegg and they got lost in the mail. I called customer service and they straight up lied to me about where they are because I called the post office myself and they said they can't find them. I tried to get them to cancel order and just get the run-around. Will never buy from them again.

I even submitted a complaint on BBB regarding them, and they ignored the resolution! Extremely shady company! I would never buy from them, and never would recommend them. They are terrible for returns and are very dishonest.

Newegg is not the best pricing in the business anymore. They use to do pretty good, but they are not competitive anymore and, the price match thing is not valid because they make every excuse they can to get out of it. I had a motherboard that was bought on their eBay site because I was not able to buy it on Newegg's regular site after waiting for an hour and them having trouble with the site. I purchased this on their eBay site and paid 22.00 more than I was suppose to. It was bought on a Friday so I had to wait until Monday to discuss this with Newegg. And after talking to three people about this, It was finally blamed on eBay who don't have anything to do with the purchase after it has been sold, per conversation with eBay, unfortunately all the surveying that Newegg is doing is like a lot of these companies that want to appear to be concerned about customers, just blowing smoke. Thanks. R. **.

I placed an order for 3 computer parts on a Wednesday, and purchased their "2-Day Shipping" method (assuming I would receive the items by Friday, because that's what 2-Day shipping means with all other companies I've dealt with). Well, I received 1 of the 3 items on Friday. The other 2 are on track for Monday. Spoke with Newegg Customer Service for clarification on 2-Day shipping and they told me I was wrong for thinking I would receive the items by Friday. They said I was lucky for receiving 1 of the items "early," and that "2-Day Shipping" actually means 2 business days AFTER the first shipping day. How is that not 3-Day Shipping? So, if your order ships on Thursday, like mine (even though it was purchased and processed on Wednesday), then the "2-Day Shipping" doesn't actually start till Friday... Very deceitful company. Will not be doing business here again.

Ordered a new processor from Newegg, item was dead on arrival. Attempted return service. Return rejected because "motherboard" was damaged. There was no motherboard, ordered, returned, or otherwise. Item purchased was a brand new Ryzen processor. Item was returned in original packaging as it failed POST out of the box. See below for content of rejection letter Newegg provided. "Unfortunately, the below item(s) was physically damaged beyond the applicable Newegg.com warranty coverage as indicated in our Standard Warranty Policy. The motherboard was received with apparent end-user caused physical damage to the CPU socket contact pins. Items received with physical damage cannot be processed by Newegg and void our return policy. You will need to contact the product manufacturer for direct support."

I've ordered a laptop online from their website and I've got the laptop with below defects: 1. Touch pad not working. 2. 128 SDD instead 1 TB HDD on the listing. 3. Windows software on that was fake not original. I have lost a lot of time and money to send it to my friend out of US which they didn't cover upon refund. SHAME SHAME SHAME!!!

Trying to order GPU. I ordered it, but suddenly my account has been blocked and order has been canceled. I wrote them and asked what the hell. They said I got something wrong in my billing address but they unblocked me but order has been canceled and all the GPU was out of stock for a month. So I had no time and ordered the another one cause it was in stock. Yeah, already they delivered it to me but cause I will fly away soon to my country I wanna check is it good or not. So I went to MSI website to check the Serial number. And what do you think? It was wrong. I asked them (Newegg), "What the heck is that?" They said they don't know but if I want to make a return they will deduct 15% of the price of gpu (80$). Thanks a lot. Worst shop ever.

WE ordered a pool August 5. Nearly 3 weeks later and guess what, no pool! The pool we ordered was purchased at Newegg.com but fulfilled by a 3rd party seller called VMExpress - what a horrible trash company! Somehow an old address got attached to the order, after 2 weeks of trying to resolve the issue, I gave up and it cost me an addition $50 to change the shipping address. Then this shipping company finally sets up a ship date & time with me.

A little while back I ordered several parts for a gaming pc and all the parts I ordered came on time and in perfect condition. At one point I ordered a RX 570 and it came with a free gift that was 2 games and I noticed that in the order they had charged me 130 dollars for it. So I contacted Newegg and told them and they said they charged me for it and deducted the price from the graphics card. Overall if you're going to order from an online store either here or Amazon is your best bet.

Hey Jake,

I bought 6 GPU's at a great price, it took me a few months to put all of them to work and found that one was defective. Newegg gave me a number to contact and that took a month to get someone on the phone that could only tell me "There is nothing I can do." Then they told me to call Newegg back. Now Newegg is saying "There is nothing I can do." Is there anything I can do? Seems like the policy is quite clear, after 30 days, you are on your own.

I bought a 17.3 HP laptop 42 days ago. It blew. No drive. No boot. Just errors. I called Newegg and they said nothing could be done as the warranty was over after 30 days. I found a local repair spot and he took out the ssd card and it was faulty. I call HP from his shop and they inform Newegg was wrong and of course it is under warranty for 1 year. It was too late as I had it replaced for 100.00. This was a pretty bad customer service experience for sure. They didn't know what they were talking about. I do not recommend anyone who can't insure something this expensive for more than 30 days or know the policy specs.

I purchased a refurbished high end dual notebook. The computer broke less than 1 month in (the computer was treated perfectly and it just won't turn on). I touched in on the Monday after the 30 days were up and they told me I should have connected with them on the Thursday and not the Monday and my time was up. I couldn't return the computer I spent over $1145 on.

I have been seeking an external USB player for my new PC (a faulty one bought from Newegg, also, which they will also not make good on). After much searching I found a good model advertised on the Newegg Business Site for a very low price. I assumed it was a "loss leader" to earn my business as it was a new product and very low priced compared with other dealers. It crossed my mind it could be an error, but the sale went thru slowly but with lots of confirmations. A red flag was that the "free shipping" was thru USPS Media Mail when this was clearly not media. After two plus weeks the poorly wrapped package arrives --two sheets of cardboard taped together--and turns out to be of all things an HDMI cable. Not a Blu-ray player or anything like one, just a useless, cheap cable.

I paid for PC memory on Newegg. I was never shipped the item so I contacted customer support. They told me I would have to wait 7-10 business days for them to figure out where they messed up. First, there is nothing on the returns page stating they make people wait this long. Second, there are no terms you agree to when purchasing an item that states you have to wait this long for them to correct their mistakes.

I purchased a refurbished Arris SURFboard SB6190 Modem from NewEgg. I received it 8 days later, on a Friday. I was away until Monday. I installed the modem and it worked well for 3 days. I went on vacation and when I returned it had stopped working. I had the service provider troubleshoot it for the next couple of days and they had to send out a technician. The Arris SURFboard SB6190 Modem was bad. NewEgg would not accept a return because it was a "a couple of days out of warranty and I did not have the box it came in". Good money down the toilet!!!

I got the CPU DOA, when I start replacement, I choose defective category and don't mention where exactly broken. After that, I contact their online service said this information, but they still don't give the replacement.

I paid over $100 for next day shipping on an MSI laptop ($1200+) and also paid for the rush processing. The rush processing took 2 full days and I didn't receive my laptop until 1 week after it shipped. 1 week after finally receiving the laptop the thing dies. I call Newegg to get a refund. They flat out refuse. To some what credit them they did refund the shipping but fully refused to refund the full purchase price of the laptop and told me the manufacturer (MSI) would have to issue a refund. I call MSI. They refuse refund and tell me I have to send it in. I send it in and they say the HDD died so they replace it. It takes them a FULL MONTH to replace it. Not only that but when I get it back the HDD DIES AGAIN that same night and two keys on the keyboard become faulty.

Newegg purports to be a safe website, but the reality is that they are paranoid. I have had my account closed in the past and HAD NEWEGG SHIP PARTS TO THE WRONG ADDRESS W/ NO REFUND. If you can figure out any way to find computer parts elsewhere, DO IT. I regret spending a cent with these clowns. Utterly unprofessional.

March 1st I ordered a refurbished computer. March 7th I received a badly retaped box with all my components kinda crammed in helter skelter like trash. The keyboard that came with was warped and bent with the corner nearly snapped off. The lettering was worn away on several keys and there was FOOD IN BETWEEN THE KEYS. All the screws were missing as well as the mouse that it was supposed to come with. The sound card never worked.

I was excited to find an item I had been looking for. Most places were out of stock. It was stated in my confirmation email "Your order should be processed and ready to be shipped within 1 business day"... I ordered on June 30th, the order just now finished being processed... It's now July 5th. And now that the order has been processed and my credit card has been charged, the price has gone down on the item. Guess I should've waited. :(

I never have a problem with anything I've ordered from this site. This experience was no different. :) My go-to for anything to do with computers and/or gaming PC needs. I ordered a prebuilt CyberPowerPC gaming PC that was an open box product. Everything was perfect!

I bought a pool on Sunday and paid 2 days of delivery and yet it was not even shipped, just shows processing. If I paid 2 days delivery and bought it on Sunday, I expected it to have been shipped yesterday and delivered on Wednesday.

Bad Egg and Bit Shop USA! I ordered an item from Walmart.com that these guys fulfilled on behalf of Walmart. The Zink Printer is advertised as being able to print pictures for photo booths and labels. After receiving the printer in timely fashion, I noted that there was only 1/2 paper that came with it. Upon researching the 2" paper I needed for printing from my photo booth, is not even available anywhere. So obviously I do not need the item, and want to send it back. They are trying to charge me shipping and 20% restocking fee, when it is truly them and Walmart that falsely advertise this item as being able to print photos, when indeed it cannot without the correct paper! Horrible companies praying on innocent consumers!!!!

Long Story Short, Ordered a Switch. Was bad. Was given an RMA and shipping label. Sent it back. 2 Weeks Later the USPS tried to charge me to deliver same switch back. Checked Tracking History and found that delivery was refused and return to sender. 2 days later email stating that they still have not received the item back and copied the correct tracking number. I replied, "You refused delivery, not my problem, refund me!" Still no refund!

Updated on 07/02/2019: See previous review under my name for backstory. Now I've been contacted TWICE on this site, despite having given them my telephone number, and yet they seem to be unable to do ANYTHING other than run the clock out on when I can return this useless computer. "Which of the power cords will fit your computer?" Ummm - look at your records on what I bought, and try sending the matching cord, since that's how I would have to look it up. "I can't just SEND one to you." Already challenged purchase through credit card. Credit card response was in less than 24 hours.

I paid $15.99 for a Phone holder / charger. It will not fit in my Corvette. I was going to return it but 1) The e mail I got regarding sending it back said that I paid $13.59 plus the dreaded "restocking" fee of $2.40 which is a big con. 2) So I'd pay $5 to send it back + $2.40 "restocking" fee and I'd be out $7.50 so I'd get back $6.09 based on your ridiculous $13.59 price that you claimed I paid which I didn't!! So I'd end up with a $6.09 refund or maybe less!! 3) Another scam. I've dealt with your company before with no problems but after this I will NOT order anything else or recommend you. DO NOT ORDER FROM THIS COMPANY EVER!!! SAVE YOUR MONEY.

Thought I would give Newegg a try by purchasing a small USB switch. The affiliate company that sent the product was Corn Electronics. In summary, I was sent the incorrect product. I contacted Newegg to get a corrected replacement. Again, I was sent the second incorrect part. All the time I am being contacted by Corn requesting pictures of the items and the shipping boxes. At this point the experiment was over and I just wanted a full refund. Then Newegg charges me a restocking fee. Two online chats, two Phone calls, and two emails later I still have not been refunded the restocking fee. This process has almost taken a month so far. Their customer service has offered many promises and platitudes, without performance. You can expect the same. A terrible company that has completely lost control of its process. Save the headache and purchase from the big "A".

I ordered a Lenovo Thinkpad X1 Carbon on Wednesday for a friend which had a flight on Sunday. The Newegg estimated delivery is on Friday when I clicked on the 2 day shipping via UPS for 78 USD. Even then, I checked on the website that the processing time will take 1-3 days which is not included in the delivery estimate. I will take my chances on a 1 day processing time and the fact UPS can deliver on Saturday. I can only guess that since I put the zip code before getting the shipping estimate, Newegg was brave enough to say delivered on Friday by having information on where the product is being shipped from.

Beware when you order from Newegg, especially if you are paying for overnight shipping. The order screen will tell you it ships that day, however buried in their terms they require 1 to 2 business days for "processing". You may not receive your purchase for four to five days, even though you paid for overnight shipping. My desktop as many others came damaged, wires were pulled from the boards during shipping and one wire was cut to short and wasn't even connected. The manufacturer said it would take up to 14 days to get repaired and sent back, and I'm certainly not dealing with the yahoos at Newegg.

This review does not address the quality or condition of the item (I have not received it yet), but the misleading advertising that offered a “One Day Shipping” option for $14.99. Free shipping promises 3-5 days. I ordered the item on Thursday, Jun 6 with ‘one day shipping’. On Friday, Jun 7, I received an email and a tracking number, showing delivery on Monday, Jun 10. When I called, I was informed that in my email confirmation, it stated there is a 1 to 3 day ‘processing’ time before the ‘next day’ shipping; working days, i.e. weekends don’t count.

I ordered a small drink refrigerator for the office. Our receptionist declined the delivery because they would not bring it to our floor in the building. I had to call and have them redeliver. I had the item in my hands two days later. They were super responsive. Will use them again based on this customer service.

Worst experience I've ever had purchasing an item online in my entire life. I purchased a PSN gift card email delivery. Days had gone by and each day I would contact support and they would say the same thing that it is being verified. Then there was a hold on the order and they told me to contact the phone number so I did. The agent told me all was verified on my end. This was in the morning around 11 AM. Then hours later at 10:25 pm I still haven't received my order. Support is bad and delivery time is terrible, shop Amazon instead.

Updated on 11/02/2019: I wrote a review here a while back on how I never received the package that was supposedly delivered to my place. Someone with the name Derek replied that he will get back to me 6 months ago. Still no news from him and waiting for a response....

Warning! Do not buy open box items on Newegg! Buy used electronics on eBay instead! Customer service can't tell you what is included with whatever you are purchasing! Reputable eBay sellers will tell you every detail about what you are purchasing! I bought an open box MSI Performance Gaming B350M Gaming Pro motherboard off of Newegg, and on top of not including the motherboard IO shield (motherboard back plate), it also did not include the AM4 heatsink retention bracket, which is supposedly nothing more than an accessory according to Newegg's open box policy! According to them it is a nicety that is not required to use the motherboard! Order # **.

I purchased a set of 3 fans, a vacuum, 3 individual fans and a monitor for my husband. Everything shipped very quickly, but only 1 item was received. NEWEGG requested a return to sender to UPS on May 30th. UPS clearly stated Newegg requested all items in transit to be returned to them. I got NO email at all telling me Newegg was recalling all packages and canceling the orders. NONE. I called customer service around 4:30pm May 31st. The woman instantly replies, "Well you requested the return and cancellations." I reply, "No I did not, where is your proof of this? I have been waiting for FedEx all day. Only to find out just before I called, Newegg recalled the packages." So I get told, "Oh she doesn't know why the orders were cancelled," I get put on hold.

Hello everyone. So I found a great deal on Newegg for a 55 inch OLED HDTV (OLED55E8PUA) for $1,349.00. I figured I would try Newegg out since I have never purchased anything from here before. The seller on the Newegg site was Gameliquidations. The purchase was made on May 09, 2019 and I was quite happy with making the purchase at the time. This quickly changed.

I joined the Newegg "Premier" program to get the 3 day shipping on a laptop I needed asap. The laptop had an add-on of a free mouse, which was shipped separately with the 3 day shipping as well. Although I selected 3 day shipping on the laptop, Newegg shipped it UPS ground. I contacted customer service and at first was told it was the fault of UPS that it would be delayed, which is not true. I contacted customer service again to let them know Newegg incorrectly shipped it UPS ground instead of 3-day select. They kept ignoring this fact, and tried to blame the carrier and say that delivery dates are just estimates. I was told UPS ground packages arrive in 1-5 business days so it should be suitable for my needs. Excuse me? 4 day shipping and 5 day shipping is NOT suitable for my needs when I paid for their program to get 3 day business shipping.

Don’t pay for expedited shipping because you won’t get it by the day that the site tells you you’ll get it. I won’t be ordering from them again. They really should focus more on customer service as they failed to provide that.

Long Lead Times and Backwards Customer Service Managers. Ordered a package to come next day air UPS. I placed an order on a Thursday afternoon thinking I'd get the package Friday as that is what the website showed me at checkout. Instead it didn't ship until Friday, because it's hidden in their FAQs that they need 24 hours to pick an order and get it packaged for shipping, and I couldn't get the package on Saturday because I didn't pay for the weekend delivery option. Customer service is helpful and friendly, but the customer service managers and leading this company down a path of losing customers. If you have/use Amazon buy from there. Use Newegg for research and then buy the same items from Amazon at the same price and then get free 2 day and weekend delivery with Prime.

Outrageous Customer Service - Received an refurbished item from your site (Apple iWatch). Contacted Customer Service to let them know if was damaged. The response was "maybe you should learn about refurbished items before you purchase them" So not only is your customer service agent horribly rude but your site is inaccurate and deceiving to the point where I not have to go through jumps and hoops to return an item I had no idea would have physical damage.

I bought a Newegg gift card from a reputable seller on eBay for $99, valued at $119. I checked the balance when I received it, and everything was as it should have been. What I needed to buy unfortunately went out of stock. A few weeks later, when I went to purchase my item, the gift card's balance was empty. I immediately contacted Newegg customer service, and a representative named Chelsea was able to use the gift card's info to find the order number and personal information of the thief who somehow stole it.

I purchased a Creader CRP123 and the warranty has expired. I tried to contact the Creader directly to get the unit repaired and the company told me that they could not help me due to the product that I purchased was not allowed to be sold in the USA. So I could not even pay to have the unit repaired. I purchased the unit through a USA company and Newegg just walks away - no responsibility for their vendors selling products that are not supposed to be sold in the USA. I have always liked Newegg but after this, I would not recommend them to anyone. Newegg should stand behind their selected vendors.

I ordered a projector mount on a Thursday from Newegg.com. I needed it urgently since the part I ordered from Amazon was not the right one. The website said next day delivery (Friday) but for a high premium of 50 bucks. I went ahead and did it so I don't have to mess up the installer's schedule. Now today I got an email saying that I will get the shipment on Monday. So I ended up paying 50 dollars for a product to be delivered on Monday since they don't do any work over the weekend. Amazon was spot on with their order fulfillment message for the same product (Tuesday with free shipping). Newegg.com claims was fraudulent and misleading. It does serve me right by not sticking with Amazon. The sad part is I have to now pay to ship the product back too. I am never ever going to shop outside of Amazon even if I have to pay a bit more.

I received some network cameras that were missing brackets. The description clearly states that brackets are included, but when I received the order there were no brackets. I didn't realize this until I started to install the cameras, so when I contacted Newegg they said the cameras were out of the return period, but I could contact the manufacturer in China for a warranty claim. I told the rep this wasn't a warranty claim, it's a claim of not receiving the complete product. I told the rep I didn't buy this from anyone in China, I bought it from Newegg.

I ordered a ride-on toy for my grandson. I got a shipping notification with a tracking number through FedEx along with a delivery date. As I’m watching for the FedEx guy to deliver my item I get an email from Newegg saying my return has been accepted at the warehouse. I chatted with a rep and explained that I did not cancel my order, nor did I return anything. They charged me, I got the shipping confirmation and I want my item. She told me there was a price mistake and basically I’m not getting my item which is a bunch of bull considering I know people who ordered the exact same item for the exact same price when I ordered mine and they received theirs.

Made an order over a month and a half ago, and the $390 purchase was 2 items in 2 boxes that were meant to arrive on the same day, these items were a gift so I expected them soon. Hence why I got $80 fast day shipping... Well that day comes item is late for the party and now they tell me it's coming 2 days later. I call them and ask to at least refund me for my shipping cost because I did not get proper shipping. They offer me $20 and wouldn't give me my full amount for the extra shipping. Fast forward 2 days. Item says delivered on both boxes but there is no item at my house.

I bought a Shark IF200W IONFlex 2x DuoClean Cordless Ultra Light stick vacuum with 2 batteries & battery packs, online from Newegg.com, from Auckland, New Zealand, on 23 Apr 2019. But it was delivered with only one battery. I have 15 days to sort this from the 27 Apr delivery, according to Newegg. I replied to their Apr 28 email that day, re missing battery. I told them in the email that I won't be powering the battery I've got or trying out the vacuum cleaner until the 2nd battery is on the way. No reply by today, May 2. Put same question re no second battery, with Sales Order#, as General Inquiry etc on Newegg site a couple of hours ago. Buttons were dead. Live Chat was dead. Refreshed. Same absence of ability to use their shonky website.

Newegg sold me a computer for 1090$. I paid for all of it, and when I opened the box I saw they sent me the wrong model! When I read the reviews, I saw that many people received the same wrong model! I returned it immediately, after they apologized and promised me a full refund. But after a week they returned only 850$, saying that they charge me 200$ "restocking fee" for their mistake! And the 15$ I paid to return the item? Never saw them again. NEWEGG STOLE 215$ dollars from me! DON'T BUY FROM THEM!

Just made a purchase of a HP Color LaserJet printer from Newegg and it wouldn't even power on. Called and was told it wasn't their problem, it was a "third party seller's" issue and I would have to pay the shipping to send it back, needless to say a 50 lb printer is pretty costly. No customer service. First person I spoke to was exceptionally rude and obnoxious, second, not so much but pretty ignorant of the company's policy. Don't believe the guarantees, etc, the company relies on you not reading all of the return policies prior to your purchase, by then it's all too late, and they ripped you off. Worst kind of cheats, grifters, and swindlers. BEWARE AND GO ELSEWHERE!

Purchased a Magellan TRX GPS. They shipped me a non working item. Had to pay to return it, and then had to fight for 2 weeks to get a partial refund. I would never do business with them or their partner Diddly Deals.

I ordered a Denon A/V receiver on Sunday and thus was sent an email confirmation that the item would ship out next day (Monday). I didn’t receive tracking number so on Tuesday I called the seller and after some back and forth conversation about when it would ship they hung up on me. Wednesday I get an email that my order was cancelled because they were out of stock. I go back on Newegg’s site and the same company has the same item listed as “in stock” but for $150 more in price. My business is in the tech industry and I used to get top notch service from Newegg but it seems that need to hold their Sellers to a higher standard.

Ordered three Gilmour hoses pictured on their website on two different orders. On the first order Newegg sent me two Gilmour hoses that were cheaper on their website than the one pictured. Contacted customer service, after some conversation was given a $20 refund (order was $36) and was told to keep the hoses. Order two arrives the same day and was shipped again a different Gilmour hose then was pictured.

We purchased a product from Newegg and paid for 3 day shipping. The product was ready for UPS pick up on March 30th, UPS picked it up April 1st (Monday) and was delivered April 5th. We contacted Newegg's customer service to report this along with some other shipping concerns, they informed us that this product was delivered on time and we there is no reimbursement, they stated, "Things like this happen". I know it's only a few bucks but really, that's your response? So I left a product review on their website explaining this, it was never published. I left feedback on their website, they never responded back. So I am here to share it. The next purchase I made was three days ago on Amazon for a SSD, it arrived here today with no issues. It's sad that what I thought was a top notch company would flat out lie over a few dollars.

Updated on 04/27/2019: Well, my Newegg experience continues to degrade. Purchased a TV via the Newegg store on eBay. I was sent a used model with missing hardware and have had the absolute worst experience with their customer service team on eBay. I was directed by Newegg to close my return to allow a replacement to be processed. I followed the directions, repackaged the used TV, arranged the UPS pickup today and shipped it back to Newegg as instructed. I received an email a few hours later. The RMA was voided. Upon follow up, I received a message from Newegg via eBay that their "vendor" confirmed all of their items are new in box, and was instructed to contact LG for next steps.

I sent over 3000 on a new PC. Ordered everything I needed, everything was going good. Stuff was coming in until I got the video card, but it essentially a video card. It was two old motherboards, I called OutletPC. They sent the card. Told them what happen and all they told me was I didn't order it from Newegg but from Amazon. There was no invoice in the box from Amazon or OutletPC. I called Newegg and got help. They set up a return for me. I sent it to them and there it sat for a month. I called asking about it. They sent emails to the return department and nothing, after talking to a manager it seemed it was coming to an end and I would be getting my card, I still don’t trust Newegg or the seller how is from China.

Received computer bundle. Bad box was damaged. Sent back all parts. They tested. Said was bad but will not refund. They didn’t have original box. Lost a good customer. Did call talk to return never called back. Got email said returning their bad bundle.

I bought a $800 laptop for my son and after having the laptop for only 6 days it crashed and I wanted to return it. I called Newegg.com and followed their protocol for a proper return and did exactly as they requested. After 9 days I never heard back anything in regards to my return so I decided to call their customer service and find out where my refund is.

So I wanted to buy some parts on Newegg, and to be smart I wanted to do some research on them before buying them. I did not want to just read the user reviews and then blindly make a decision based on that. So I found a motherboard that interested me (ASUS TUF B350M-Plus Gaming), and wanted to try the Ryzen 5 2400G CPU with it for the onboard Vega Graphics. I did see one review about this, but that did not matter because ASUS told me that if the part number on the sticker on the actual motherboard had the last 4 digits of 3203 or higher, that it would work out-of-box with the Ryzen 5 2400G CPU. My daughter had just bought this motherboard from Fry's, and it did in fact have 3803 as the last 4 digits of that number. However, that number could be different based on when Newegg received shipment, or when Newegg distributors received shipment.

I ordered a laptop and it was successful. 2 days later they called me back and told, that the laptop is out of stock but when I see the site it is still there with hiked prices. How it is out of stock.

I've ordered, processor, ram and graphic card through Newegg, it was first time ordering anything from them. I've placed my order on the 24th of March, and because I live in New York City I wanted to be safe so I choose their Local Express same day delivery (adult signature required). I didn't received anything on 25th, I called them on 26th to complain. They said I'll be getting it later on same day, I didn't received nothing and shipping status was out for delivery for 2nd. I've called on 27th that I didn't received my package, they assured me that I'll get it later on same day. Afternoon status changed to Delivered. I was all day home. Never heard anyone knocking or ringing the door, no one asked me for the signature and there was nothing by my door. I've called them again. They said to wait. Carrier updated the status but they didn't delivered it as of yet.

I think you re missed understood. Camera are fined, what you shipped as described and my invoice said should be 4 times 4MP 2688x1520 full POE not 2MP model lv-pd51208c should included on kit, why not exchanged for right product as described even 30 day expired.

I bought a LG Oled TV that was a really good price. I thought Newegg was a reputable site but how wrong I was. The shipment came and the TV was damaged. I contacted their customer service and eventually they asked if I wanted a replacement. They even said they wanted to offer a $10 gift card. (I mean it's so little but whatever) I said yes and so the process began. It was slow but eventually they said they will send FedEx to pick up the TV. They came once but I was not home as no one told me the schedule of when they would come and pick it up. So I contacted Newegg and had to send a bunch of emails back and forth. They TASKED ME into figuring out about the pickup from FedEx.

The monitor I order having a huge screen defect. They can't not offer replacement because I order it out of US. Then also said I can't get a full refund because the original shipping fee can't refunded. Then they arrange a returning via DHL which is not the original shipping service provide. After the half day of waiting the DHL guys said they can't pick up the monitor due to it sure be responsible by Fedex. Then the CS said can I bring the monitor to the DHL facility after I lost $40 shipping cost and I have to paid for the fare toward the facility. Finally, the CS arrange with DHL to pick up my return in the next few day. Hopefully I don't have to take a day off for waiting that the DHL to pick up my return.

Website is clunky and farms personal info. Did not make clear that they will hold my digital download code for 2 days until after purchase. Would have gladly paid Amazon the extra $10 to directly download without delay. Will never use this service again and will invest 5 min a week, every week, for the remainder of this year to leave a negative blog post.

Long story short - Yesterday, I cancelled an order within MINUTES of placing it. I ordered an incorrect item. I notified them immediately through their online "chat messaging." Today I received a series of combative, condescending emails (from Angelina) denying my cancellation. I have purchased from Newegg in the past. My transactions were always smooth. Whomever is representing this company is ruining their good reputation. Not surprised at all about the litany of their negative reviews on this website. Consumers: BEWARE.