Newegg.com Reviews

I recently purchased a set of Lian Li fans from Newegg only to find that the price was inflated by $40. I guess I'd have known that this could have been possible had newegg properly displayed all results when searching for lian li fans using their app but it seems they don't fairly display all prices and products. Clearly I was wrong for trusting that the only result for this particular set of fans was the best price.

I've been a Newegg customer for several years, including purchases for my organization within a large tech company. Recently I purchased a new gaming desktop PC for my son's birthday, and it arrived unable to power on. I checked the cables, the switch, the internal cables, etc.... nothing worked. I'm a tech worker and I've built my own PCs in the past, so diagnosing problems like this is not something I'm unfamiliar with (i.e., it's not something on my end).

I have been a Newegg customer for over 20 years or so. They used to be the number 1 place to go and get your computer parts. This isn't the case anymore. They are more like an ebay company where they allow sellers from China to sell their used and trashy products as "new" and when you have an issue like I do, they drag their feet to issue out shipping labels and refunds. I ordered a motherboard that shipped and came from China which was defective. Here we are 4 to 5 days later still waiting on a shipping label to be issued so I can send the board back.

Made an order with an account I had for years with no issues, account was instantly locked and my order was cancelled. I called in and the person told me there was nothing I could do and that they don't have any information on how to help. Total waste of time to deal with when I can just use any other online retailer for a better experience.

I have been a customer of Newegg for more than 20 years. Newegg has been my "go-to" place for all my computer parts. I placed an order on July 5th, 2023 for some memory sticks, the ad said I would have it in 5-7 days. More than a week later, my purchase still has not shipped! It seems Newegg has started letting 3rd party sellers (scammers) sell on their website. After multiple attempts to get a intelligent answer from the 3rd party seller as to why my order has not shipped yet, I told them to cancel the order and refund my money. I also called Newegg customer service and they were of little help. Their answer - " We will contact the seller and see what the problem is." 5 days later I have still not been contacted by Newegg with an answer!

I attempted to buy gift cards from Newegg in order to consolidate pre-paid visas I had received as gifts. NewEgg banned my account without explanation and was extremely difficult to deal with. I was informed by them that they no longer wished to do business with me even though I had been a customer for over 10 years. They offered no explanation for this. On top of all of this it wasn't until I filed a dispute with the BBB that my gift card purchases were refunded.This is the treatment I get for being a loyal customer and spending 10s of thousands of dollars with them previously? I'll take my business elsewhere.

Purchased an office 365. Newegg said office 365 was only allowed to be used with a gmail, but not with a domain name. Refused refund on a new unused product. Had to dispute the charges with my bank. Took screenshots that the office 365 stated it would include custom emails.

I ordered a $2800 desktop that is apparently being treated like a $5 nicknack that gets bottom of the barrel ground shipping. I am 6 days into waiting for a device, that Amazon and other companies that I bought my accessories for already got me their items to me in the mail, that now is saying I will be waiting 3 more days to get my device. $2800 has passed through at least 5-6 ground transports and dispatch centers meaning over 10-12 times has my item been chucked and tossed around still not to arrive on time. Unacceptable Newegg.com. I spend my hard earned money for you to send me the cheapest shipping option you could find. Only reason you get 2 stars is for beating amazon's price by $100 and even then I'd rather have my device untossed and 5 days before you could ever get it to me newegg!

I was in the market for a Brother Laser printer and searched the internet. I found the one I wanted for a good price on NewEgg and ordered it. The ad said it was new and would be shipped from the US. After about three days or so, I decided to check on the shipping progress, only to find out that it was being sent from someplace in China. I was banking on it coming from the US as stated in the ad because we know how long things take to come from China and I needed the printer.

Newegg helped me get it cancelled, watch who you buy from on Newegg. They got scammers y'all!

I ordered a Ring doorbell due to a better price compared to Amazon, and after a few days on a Saturday, I got a text message that it was delivered. I was home and I kept checking and there was nothing. I contacted them a few times and they replied a day later that they are looking into it. Then they said they will see why it was never sent, and finally, they said they will try to send another one but I gave them a deadline. It never arrived and finally, they emailed and said they credited me back the refund yesterday. As of today still no refund yet. Waste of time and definitely shady! They stay in touch which is nice through emails, but ultimately you are much better off buying from a reputable company and pay a bit more. I hope I get my money back because I don’t have time for any disputes.

Extremely shady company to stay away from. I had placed a laptop order, while I'm traveling out of state and staying in a resort for a month, recovering from injury. They cancelled my order without even sending me any notification. When I called them to ask what happened they were abusive, hateful (because of my ethnic origin - I live in the US for 30 years, but this makes them treat you as a 2nd class person), implied I was a fraud and told me right away that my "account" was blocked. I never opened any "account" with them and tried to buy laptop as using guest option, like I always do with BestBuy or ebay. The woman in Newegg customer service was nasty from the first words implying I was some kind of criminal because I ordered to a resort address and didn't think there was anything wrong with them never sending me a notification of order cancellation, while I waited for delivery wasting my precious time.

Newegg sent the order to their Market Place Curry shop and curry shop ordered it from Amazon and it came in an Amazon box. The barcode on it linked to a cheap $28 battery on Amazon that I paid $73 for. They take orders and buy a cheaper imitation from Amazon and don't even bother to repackage it. Even the delivery picture shows Amazon on the box. Don't ever order anything from them again.

I’m not sure how they can stay in business with such poor systems in place. They aren’t even the cheapest, but I purchased through them and had the worst time with support. They use sellers with terrible reviews online and push the blame to the sellers. That doesn’t help and means that the buyer is out of luck. Don’t use them because they don’t care.

Ordered video card. Box arrived empty. They take no responsibility for delivery of goods to their customer and refused to file a claim with Canada post. Canada post requires that the sender files a claim. I recommend that no one should trust this company. They do not deserve your business.

I ordered a phone from the wireless place under Newegg.com. When I got the package, it had a flyer in it that said "this product may not work on AT&T's network. I called/sent an email regarding this flyer, and they replied via email "According to our in-house testing it works". It does NOT work. This phone will not make voice calls. I took it to 2 different phone carriers, and they both said it was defective. I tried sending the phone back via their own RMA, and they cancelled it and said I was outside their return policy. Irregardless, IT IS DEFECTIVE. It will not work, and they will not refund me my money.

My son has an Xbox one and he accidentally ordered Fifa 23 for Xbox X/S. When he tried to use the code and it didn’t work, he realized his mistake. He immediately contacted customer service through chat. He asked if he could exchange the download for the correct platform. He was told that the request was not guaranteed, but he would be contacted in 3-5 days with the decision. Well after checking email everyday with no response, I contacted the company on day 5. I was told that because the code was redeemed, nothing could be done about the order. What?! Redeemed?! The code could not be used on my son’s Xbox, so how could it be redeemed?!

I bought a 6900 xt from Newegg in late August. I returned it due to not working properly for my PC. I would say I had the GPU for a week and this GPU was brand new from the manufacturer. I inspected it to make sure nothing was damaged before I returned it. I got a call from newegg rep that "somehow" the serial number was scraped off and therefore my return was denied. I honestly believe someone at newegg did it on purpose. I will never buy anything from them again and I also had a friend with almost the same thing but he returned memory sticks. Beware for sure. Just buy from Amazon, Best Buy or local Micro Center.

The computer arrived, but it was missing the keyboard that was supposed to come with it. When I messaged support, they were incredibly unhelpful. They basically told me that they couldn't just send me the keyboard separately, and all they were willing to do was refund $30 off my total purchase price (which was over $2,000!) I'm sorry, but if it was THEIR screw-up not shipping me the correct parts, then they should be OBLIGATED to send me the missing items. I definitely will never shop here again.

I just ordered a laptop from them and want to cancel the order before it ships. It has not shipped ant the site will not allow me to cancel. I was led to them by capital one while looking at a laptop on another website. Beware of Capital One diversions when shopping. Capital One is very misleading. I see that Newegg has a bad reputation and I am finding their customer service is horrible. I regret this experience so far and will avoid them in the future.

I bought a computer from this company. After opening it and setting up it up, it did not work. I called them to fix the issue and doing the troubleshooting with their support it was discovered the graphics card was not working. They gave me an option to request a refund or get a replacement. I tried getting the replacement but when that came, it was not only visible damaged but also had the same issue as the first product. I then requested a refund. They eventually refunded me the money but I recently discovered they charged my credit card without an explanation or permission and now I will be disputing this with my credit card company as well as reporting them for scamming people as I have seen other reviewers with the same issues.

We ordered a gaming PC and once it was delivered and set up, we realized the graphics card was not working. We contacted Newegg and they gave us the information to send it back. After they received the product, they informed us the return box was damaged and they would not fix nor replace the gaming PC. I would value your time and find a more reputable company to order from in the future. If you have any questions or want to verify this review, please call me at ** (Casey). I am currently in the process of reporting this as fraud to USA.GOV, BBB of City of Industry and the chamber of commerce. I will also look into reporting this as fraud to my credit card and let their legal team handle it as well.

I bought two things over Christmas recently (2021), both of which had a substantial Rebate incentive. I've done rebates before with no trouble and followed the instructions to the letter, so I had nothing to worry about. I submitted the rebates separately, with all requires documentation by the deadline. After about a month or so I followed up and saw that my rebates had been processed and should receive the response by March 20, 2022. I waited and waited and finally forgot all about it until recently (June 2022). So I called their 800 number to inquire and they said they mailed a response claiming I hadn't submitted a receipt for my purchases, which I know I had because I had to buy new ink for my printer since I infrequently print anything anymore. They then said that because I waited so far outside of the response window that I was no longer eligible for the rebate and there was nothing they could do.

I have been a loyal customer for 20 years, but I will never bother with Newegg again. I placed ONE order for about $5,000 dollars worth of computer parts. They broke that order down into an unknown number of suborders but they "can't tell you how many orders it will be until it ships" which is very confusing, particularly since everyone asks "what's your order number?" Order number? I have no idea how many orders they made. But that's not why I'll never shop there again.

Waited 2 weeks for item to arrive from Hong Kong. Received a cheap counterfeit in a ziplock baggie. Called customer service. Lady was nice enough. Though I received in mailbox I am now supposed to print a label and drive this $20 knockoff to an UPS store. Way more trouble than it's worth.

I ordered a hard disk. The tracking showed delivered. I was home all day. I opened the door, there is no package at the door and carrier claims they just set it down at the door and walked away. They did not ring the doorbell or even attempt to hand it to me. Either they delivered to the wrong door or the shipping driver stole the item. I contacted Newegg. They strung me along 10 full business days and then claims after a thourough investigation the carrier determined they left it sitting at the apartment door and walked away. Had they of simply knocked I would have answered and accepted the package. They now refuse to replace the item or give a refund. This was an almost $400 hard drive. They say they are not responsible with what the carrier does with the package and denied my claim. RIPOFF ALERT. FRAUD. AVOID NEWEGG.

I ordered 3K worth of hardware. Video card did not work. It takes 10 days to deliver because Newegg uses UPS ground and another two weeks to process according to support? Newegg does not refund or return your money. Exchange within 30 days. While I am waiting, all of my other parts are past 30 day window. The cherry on top is that video card dropped in price but I can't get my money back. Will never buy from Newegg again. No respect for client.

I ordered a $700 graphics card in Friday, specifically paid for Express Shipping so my product would arrive Monday. Today is Monday and the item is still sitting in Newegg's warehouse. I'm not sure where they got their wires mixed up but when someone pays for next business day shipping that's what's supposed to be carried out. Customer support was ignorant and said it takes 2-3 days to process payments...if that's true then get rid of next day shipping. Obviously your company can't fulfill that promise so don't offer it. Last time I'll use them. Amazon can do same day for free and Newegg can't even do 4 days later for $20 extra. Pathetic.

I preordered the new star wars game & it’s been a week after the release date and it hasn’t even shipped. So I message customer support asking why it’s taking so long. I ask for $$ for compensation for my wait. I receive $10. 4 days later still nothing so I contact them again, they tell me my order is out of stock and now I am not getting the preordered game with all its free items anymore since the game is already out. They literally do not care whatsoever. Then I get a message saying, "Oh we already gave you $10 so you’re getting the refund minus $10." Um no that $10 was for compensation for my wait and now I am going to receive my entire amount for the item I purchased. They tried to give me a gift card but I expressed the fact that I will never be shopping here again so a gift card was not going to work. Customer support is horrible, business is horrible, don’t buy anything here if you don’t wanna lose money.

The title pretty much sums up. Newegg has zero clue what they are doing when it comes to customer service-- they come up with all kinds of status updates that do not match up when your product got issues, are slow to process requests, and eventually do not process your request and blame it on the manufacture. I have received 0 support and no final solutions. They basically behave like Craiglist. They'd outsource their customer service to some third country small shops and bots. I'm sure they will post a "sincere" follow-up request under my review, which is pretty much also bot. Do yourself a favor and avoid buying from Newegg, no matter how good a deal they might have.

I saw a deal online for a massage gun at Newegg. Tried to buy it. Put a different delivery address since I did not want the box sitting in front of my door for 12 hrs. Put my job's address. Newegg bounced the sale. Did it again with my home address, this time it went through. Newegg does not give you a choice to ship to a different address on their web page. Asked UPS if they could deliver in a store 3 blocks from my house. They said Newegg does not allow it. Contacted Newegg several times, they blamed it on UPS. Finally, they accepted the change of delivery address. It would be sent to a UPS hub 20 miles away from my house. So much for the price deal, what I saved in the purchase I lost in time and gasoline. Newegg customer service SUCKS. Never again will I deal with them. Now I hope the thing works after all the bad complaints I've read about them.

I purchased a refurbished desktop with an Allstate extended warranty. It's had hard drive failure from day one but we could use it by restarting 10 times a day. Since it was refurbished I thought I needed to use the Allstate protection plan. They have a 30 day window before coverage begins. Now Newegg won't take it back since it's been over 30 days and Allstate won't cover it saying it was a "preexisting Condition". Newegg has referred me to a "seller" twice and the seller claims it was not their sale. Now I have a $300 brick with a $50 extended "nothing" warranty. Pathetic service. 4+ hours of phone calls, chats, emails and no one accepts responsibility. For a small business technophile with 5 desktops and innumerable "gadgets" I will NEVER use this platform again.

Ordered $1,405.64 of various server parts. Of course it was shipped in 3 separate shipments. All 3 shipments were shipped to my old address... 3 hours from where I live. Yes, it was my fault not to check that my current address was not the default address. However, it would be nice to see the shipping address on my confirmation email. Newegg.com just sends order confirmation emails with a bunch of advertisements to clutter up the important information and the shipping address was not shown at all.

Ordered a hard drive from Newegg.com (Order # **) relying on their inaccurate listing information. I found out the item was a refurbished product when shipping notification arrived. I request a return right away, and RMA return come in promptly but Newegg charged me $30+ for return (restocking?). I will gladly pay for the fee if I made the mistake but this is not the case. The misleading information on Newegg.com site was worry-some. As of now, I emailed Newegg request for a full refund instead but I doubt if they will honor that. I guess I will go with Amazon from now on. At least they have much better practice standard toward their customer

Ordered 3 items from separate sellers and Newegg itself. One item was never even brought to shipping. Refunded cost without including taxes. 2nd item was delivered to a town not even close to what's on the label. Mind you these are shipping issues with the sellers and how they choose to ship it. Newegg on the other hand shipped by using "UPS Mail Innovations"... Go check the reviews on them. The slowest most ineffective way to ship anything you paid for. I've bought many items from Newegg and this was the worst week ever. Just don't bother, deals or no deals, sellers are not experienced and Newegg doesn't choose the best and fastest shipping. Also you have zero say in how your packages are shipped.

My business purchased 40 laptops for impoverished clients, and none of them hold a charge. We paid $12,000 for these laptops and we were told "too bad" because it was outside of the 30 day warranty. We are giving these laptops to clients as they need them, and had not started giving them out until after the 30 days. So, we're out $12,000 and have 40 laptops that are defective.

I ordered a laptop keyboard online with Newegg on February 28. The website showed that it would ship from China within 7-23 days. This website DID NOT specifically state that the shipping was from date of shipment. Today is March 24 and I do not have the keyboard. It took Newegg 1 week to notify the shipper in China of the order. The tracking information for the order has not been updated since 3/14. I feel that the order is either lost or never really shipped. Newegg refuses to return my money. Please DO NOT buy from this company either online or via phone.

I would not recommend anyone to buy something from Newegg. Something is wrong with the shipping department. They make serious mistakes with the shipments, and I doubt they have a proper system! Don't expect to get the products to be delivered. The customer support is useless. Worst e-store on the market. I bought a keyboard which was in stock. After 3-4 weeks, it finally landed somewhere in a different state! Customer support suggests a refund and expects me to place a new order and wait for another month. Stay away if you don't want surprises...

Finally got my refund but company still won't take ownership of the issue that they themselves caused through poor customer service.

My son ordered a motherboard off of New Egg and it was delivered to him DOA. He called them and they immediately told him it was a manufacturer issue and to call the manufacturer. He explained to them that he took it to a well-known computer repair store in my area and the pins on the motherboard were bent on arrival. They again told him it was either a manufacturer issue OR HE BROKE IT. Frustrated by their accusation my son asked me to call them which I did and they tried to tell me that my son TOLD them he bent the pins...NOT TRUE AT ALL. I explained to them that their website has a NO HASSLE return policy and I would like an exchange or refund.

I purchased all the parts to build myself a new computer and spent approx. $4,500.00. I assembled the computer with no problems (I once owned a computer store), but it wouldn't post! I tore it apart and reassembled it double checking everything. Still didn't post. So I took the assembled computer to Canada Computers for diagnostics. They found that the motherboard was faulty. I called Newegg to get a RMA, no problem. I returned the motherboard. 4 days later they notify me that the CPU socket was to blame and that's a manufacturing problem. They don't cover that! They returned the faulty motherboard (Asus) and said that I have to deal with them. Newegg only warranties the delivery!! Faulty parts, you have to deal with the manufacturer. I will never buy electronics online again.

*Alert, Scammy Newegg Seller- Item Defective* Received antminer Z11 equihash miner from 3rd party chinese seller. It is supposed to hash at 135 kSol/s with all 3 hashboards powered on. When I powered it on, only one board hashes at 17kSol/s. I tried re-seating the connectors and a different power supply at 220V input. Seller return policy: 15% Restocking fee does not apply to defective items.

Memory shipped was defective. It has been weeks since the memory was returned to G.skill. No acknowledgment or contact in spite of numerous emails. Newegg support is non existent, website to report problems to Newegg does not work. System has been down for weeks with no end in sight.

Don't buy from here; their return policy is only for their benefit; my laptop's fan stopped working. I installed a 2.5' SSD and broke the factory seal to install it (The return policy says not to break warranty seals, nothing about factory seals). So when I sent it in, they looked at the sticker and refused to do anything more and didn't even look inside. So I will never buy from them, and I recommend you don't either. This experience with Newegg has been the worse one I have ever had in my life with a business. I have called and used their live messaging about six times throughout the return process; every time, I got a different answer and rushed me off the phone. They do not care about the customer, and it shows. Don't waste your money. I will never forget this and always inform people not to buy from them unless something changes.

My husband and I ordered a TV in early January from Newegg. Because of this shoddy shipping service they use (AIT), the delivery is still not here...40 days later. We called daily, asking for updates. Every single day we were told something different. The TV was "promised" to be delivered today, in time for the Super Bowl. We were told it is in the shipping warehouse in Los Angeles, not far from where we live. We asked if we could drive to pick it up and were told "not possible". It really is enraging.

I ordered a graphics card from Newegg. They shipped it with UPS. The package got lost but it said delivered on tracking ##. I got in contact with newegg. Did everything they asked for the claim. Got police report and everything but they still denied the claim. Took my money and now I’m out $1500 and Dealing with the credit card Company trying to get the money back. The funny part is that I got in contact with UPS and UPS told me that they would refund the money to Newegg so they could refund me the money because the package has insurance Through UPS. Save yourself the headache and don’t use Newegg.

Ordered a refurbished computer from NewEgg. I have waited 7 days for the item to ship and still waiting. Shipping is horrible. I ordered two monitors from Walmart at the same time and received my monitors within 2 days. Shop around and try to use someone else before placing an order with them.

I ordered a used printer and changed my mind -after receiving it. It is too big and had a stain on it. I want a refund and will be charged over $117 and a restocking fee. This is ridiculous and is very poor customer service for Newegg and their 3rd party seller e-commerce (I think that is the name). Bait and switch. I am forced to pay a lot of money to get satisfaction not to mention overpaying for a used product!

Order a new monitor that was on sale for my cousin for Christmas. When we open said monitor it had a giant mark on the center of the monitor. We then immediately took photos of the mark and packed up the monitor and sent in an replacement request. It took over three weeks to get an update regarding the monitor and Newegg said nothing was wrong with the monitor and would instead issue a refund taking out $50 of said refund as "restock fees". When I had contacted support to notify them of the error they simply kept brick walling saying they could do nothing. The monitor now no longer being on sale meant I had to now pay MORE money to receive the monitor and now have to wait at least another week to receive the product I had ordered at Christmas. Absolutely awful service and a disgusting act.

There are always deals at Newegg.com for any computer parts and supplies I need for home or the office. Fair prices, great discount deals, awesome customer service and fast delivery. I can count on Newegg.com!

I'll stick with the facts. I ordered an Xbox series s. I didn't receive it. Newegg filed an investigation with UPS. UPS could not locate the package. Newegg filed a claim with UPS. UPS states that Newegg filed a claim and was paid for the misdelivered merchandise. Newegg sent me an email that they aren't going to reimburse me. Order # **

I recently purchased 16Gbs of memory from Myers del. They contracted with Amazon for delivery of the product. Amazon delivered to the wrong address. I informed Newegg of the issue, and they promised to reimburse me for it, but instead they recharged by debit card for the same product. I contacted them about this, and they did nothing. Myers del emailed me and said that I should contact the shipper, as if this is incumbent upon me to do their job. What nerve! Still I'm out $77.00.

Ordered an item 12/28, received expected delivery date of 1/6. Was delayed without any reason stated. On 1/7, tracking showed out for delivery. No update was made until 6 days later (1/13) when the delivery was finally made. I contacted Newegg chat for any possible update or a way to contact the delivery person. All they said was "We are sorry". Repeatedly. One chat closed the chat on me when I pressed the issue.

I bought two iPhone. They claimed it is unlocked but they were all locked to a network. It cost me additional money to unlocked one and the other it can't be unlock. Newegg don't keep customer purchases in your account history for long so everything you buy has no traceability. The sellers are able to get away with the lies and they are not held accountable for. I will rather buy from Amazon and pay extra more for traceability and accountability and possibly punish lies than Newegg.

Tl;dr: I just discovered that physical stores are way better than online shopping. I ordered a new $250 keyboard, and it took 1-2 weeks to arrive. Ordering was an easy experience, though the website wasn't very mobile friendly. I didn't open the keyboard until the holidays, and we discovered the keyboard was used. It had oil stains, it was missing the wireless receiver, and the back stands had been broken off. The process of reaching out to Newegg was slow, and there were numerous bugs along the way. At first, it didn't allow me to view the order at all. It showed an error "you must log in to view this page." Then, I created a new account, but it still wouldn't let me view the order. Ultimately I had to reach out to a human for chat support to request the refund.

I purchased a computer for my daughter. I paid Newegg 1000$ for it then on Christmas morning when we went to turn it on... It wouldn't do anything and everything was hooked up. So I called and their customer service line was closed for Christmas then when I did get ahold of them 2 days after Christmas on Monday finally they said to send it back they would replace it. So they email me the shipping label and I send it back then I hear nothing for 3 days and I contact them again and they say it will be Jan 5th before they get the computer back. What the.... I received it in 2 days. Why does it take 8 for you to get it back. So then I wanted to get another 1 sent now, they tell me that they can refund me my money once they receive that one back on the 5th not before and that if I need it now I can go online and buy another one and then wait for them to refund me the money for the other one.

Unless you don’t follow tech at all, you’re well aware of the worldwide chip shortage that’s contributing to the near impossibility of locating and purchasing a recent video graphics card whose price isn’t being scalped by a greedy and opportunistic “reseller.” I was fortunate enough to be able to purchase an MSI GeForce RTX 3070 just before Christmas from Newegg. With the holiday shipping being what it is, my supposed 3-day shipping became 10 days. But I recognized that wasn’t Newegg’s fault.

Newegg stole 8000$ from my company. We're a seller to Newegg for over 1 year, overnight Newegg put on hold our payments (8000 in pending) and is not sending us our money. They asked to do some steps and everything has been done, now they're ignoring all our emails. We sent more than 5 emails to different teams and emails, no one is answering. They literally stole our money and ignored us. We're escalating this to our lawyer and we will take the legal actions needed. Be aware and stay far from this company.

Outstanding website for electronic equipment. It has all information including specification that I am looking for and compare. Very detailed product info and review. Excellent web site for online order. Shipping is great with good quality packages. Very happy with it.

I spent 2 weeks and 2 different orders with Newegg for them to void both orders. They kept saying our billing address didn’t match but we confirmed with the bank multiple times and the verification department refused to contact me to figure out the issue. The customer service was so unhelpful. They did nothing to help us.

The monitor lasted 1.5 days before turning black at the bottom left corner (about 1/4 of the the monitor surface). Newegg won't be held accountable because I ordered it more than 30 days prior to Christmas. The warranty company (CPS) is through the USA and won't cover the cost of shipping to the USA (I specifically purchased the product in Canada for this reason...just in case). I tried calling ASUS directly. Of course you can't speak with anyone, and I'll be surprised if they return my calls. So at the end of the day, it goes to show that the Consumers Act doesn't really help anyone who purchases Christmas presents before they run out of stock. The worst part is Newegg just wants absolutely nothing to do with being accountable to help.

They sent my package with UPS. On the 19th of December the item was left Indiana. On the 25th it Arrived at its final destination of Redding, Ca. and was transferred over to USPS. Where USPS then transferred it to a **UPS Facility** in San Leandro, Ca. 3 hours south of its final destination and then lost it!

My wife bought a computer on 12/6 but the computer took a little extra time to get to us, after it was delivered we tested the computer, to make sure everything worked, came to find that it wasn't working properly, and it didn't have a Wi-Fi on the computer, so we decided to return it (have in mind that on the website it said that it came with Wi-Fi). After we returned, we received an email stating that the serial number was missing, there was no missing serial number because, I didn't even know there would be a serial number on the box, yet the computer is a piece of crap, (Cobratype Gaming Desktop Racer) please stay away from this company, and be very careful with stickers, because even though you might not know there are serial numbers they will tell you there were and yet refuse to refund you and leave you stuck with a piece of crap.

DON'T MAKE THE MISTAKE I MADE. DO NOT RISK YOUR MONEY ORDERING FROM NEWEGG. Just pay extra and order from Amazon or something. I ordered a AMD Ryzen 9 5950X. With a great sale price and discount I paid $677.70. I even made sure it was sold and shipped by Newegg themselves to be safe. AND IT'S BEEN A NIGHTMARE EVER SINCE. They used Ontrac and I never got my package. It was "signed for" by a Herry H. I am not Herry. I don't even know a Herry. Ontrac also stated they do not require an actual physical signature. They just input a name, any name for the delivery. But now Newegg keeps claiming it was delivered properly so they refuse a refund or replacement and making it my problem if it was stolen or never delivered properly. How is it delivered properly when it needed a signature and I didn't sign for it?!?!

I ordered a gaming desk off of here for my son for Christmas. I never usually buy off any other website but Amazon but they were all sold out. So I decided to give this company Newegg a try! My son's gaming desk came in all busted up, missing parts, just total crap bent up. It gets better. I can’t return it!!! How disappointing. What a waste of money…. It’s too late to order from somewhere else for Christmas.

Horrible!!! I'm still waiting on a refund that's taking almost two weeks to come. I should have looked at the reviews before making a purchase. They lost my item and they were not going to let me know anything. I had to complain about ups not receiving the item which it says it on the UPS website. Newegg swore it was because the updates on the website is slow.

I ordered Ryzen 7 5700G on Nov 28, 2021 for $348.42. However, I cancelled it the next day (Nov. 29, 2021) after reading some reviews on this website wherein they mentioned Newegg ripped them off and the computer parts/computer they bought are not working. I received an email confirming the cancellation of my order and I was advised to wait for 5 business days for refund. However, until now, I haven't received my refund. I contacted their customer support several times but their advice were all the same and that is to contact my bank to release the pending fund when there is none according to my bank.

Buyer Beware. I wish I had read reviews before ordering. Similar to other people, I had part of my order process fine, the rest declined and my account was suspended. Cannot get an answer from their "verification team" they just give us the runaround and have our money. I have already found a new supplier

I purchased two items from Newegg on Black Friday. The delivery date they advertised was Monday 11/29. I write this review on Thursday 12/2 because my purchases still haven’t arrived. I spoke with a representative a short while ago who advised it will likely be another week or two before I can expect them. Meanwhile, their delivery tracker listed yesterday (before it expired) and now today as the expected delivery date. They launched “1 day delivery” this year and that was clearly fictional. 3/4 representatives I’ve spoken with were rude and none unfortunately offered any assistance other than the recommendation to “wait”.

I bought a NEW COMPUTER FROM DELL--WHICH TURNED OUT TO BE RECYCLED BY A SEPARATE COMPANY that turned all of Black Fridays and Cyber months into; go buy old computers you idiot little American.--And I had to drag the truth out of these people who give me what I don't want. Its also happening in Walmart and Amazon. Unless you can decipher what "renew" means, you are an unaware little stupid computer-buyer who's trying to "make a deal" and undercut the appliance experience. ---HA HA, you guys are such idiots aren't we?? WE THINK WE ARE BUYING FROM THE REAL COMPANY AND WE ARE BUYING FROM THE REPAIR COMPANY..---When I called the number that was responsible, the main company?? "The Recyclers and re-makers are who were buying from. I feel like "2nd-Hand Rose" who never gets a single thing that's new.--Ha Ha--And it is NOT BY MY OWN CHOICE.

I purchase the Asus ROG Flox X13 with XG Mobile (Nvidia 3080) Less than 2 weeks after owing the $3500 laptop the connector became defective. This was out of no fault of my own. I followed the procedure to connect and disconnect the xg mobile perfectly. I contacted Newegg. Went through what had happened. Found out this is a common issue with this laptop. Informed them I no longer had the shipping box. I was instructed to ship this back to Newegg for a refund.... great.

We are a family of three and came across Newegg and wanted to order from them. After one successful order they blocked all of our accounts on the follow up order and my family's first orders. They have also not refunded me. They are not communicating back and assisting here. Everyone stay away and go and Google this company before ordering!

Newegg does not honor their price match guarantee and also said that my item was non-refundable. Do not do business with them as they do not honor their own policies. In the future I will only buy from other vendors that have a really return policy and actually honor their price matching policy. I am out $50 since they would not help me. I will never buy anything from them again. So lost me as a customer.

I am going to make my long story short. Purchased a "Brand New" PC on 10/21... Received on 10/23 and that same day I called to notify of the issues. This PC had a CPU Temperature error and would not stay on past 30 Seconds. I had to send it back which took another 5 days for them to receive the equipment. The equipment was received on 11/01, I was promised a 2-4 day process and a new one will be sent out. It is 11/18 on the day I write this review and I just received my first email from the company after my numerous calls to inquire about the replacement. I ended up asking for a refund. Coincidentally the same day 11/11/21, they received word on the returned equipment. I was told the process would take 3-5 days...

I was contacted on Reddit by a customer service rep and a supervisor called me later in the day. They worked to an agreeable solution for me, so I upgraded my rating to 3 stars.

Two out of the three laptops I've bought from Newegg have been defective, as diagnosed by the manufacturers. Defective to such a degree that they just told me to return them instead of trying to repair them - the first one had a motherboard that died after a couple of weeks, and the second one had a broken speaker and... something going on with the graphics card. It got about a third of the FPS as another six year old laptop I had. Their prices are good, but I am suspicious that they are selling refurbished or factory rejects as new, regular products.

Refund was denied 3 times by different avenues. Took a month to get it elevated and finally approved. $2k is not something anyone is willing to just forgive and move on.

Worst customer service I’ve ever had. Ordered a gaming computer, anxiously awaiting for it to arrive, right? I even paid extra for two-day shipping and requested a signature for acceptance with UPS. It was my first computer since I was a kid and $2,000-no way I was going to wait for it to sit outside my door. I take the day off to wait for the delivery so I can sign for it and set it up, right? The delivery window passes so I check my tracking number. Guess what-my package is marked as lost. So I filed a claim with UPS, right? They accept it of course, having marked my package as lost in the first place.

I ordered the wrong dash-cam and contacted their customer service who were extremely helpful and polite. They sent me a return paid label, just like Amazon. I returned the product unopened. Then I got the email stating that they were (unlike Amazon) keeping $54 “restock fee.” I had planned to order the proper dash-cam through them but the $54 is the only money they will ever get from me.

I purchased online a $1,700 computer monitor from Newegg as NEW but the product arrived in its factory box without a shipping box or proper padding. Item box had already opened, factory seal torn, and the product did not work. This is Newegg's issue, not mine. But Newegg expects customers to wait for the RMA return to ship back and process, and then wait again for a replacement to be shipped. This negatively impacted my small business and we'll never shop Newegg again.

I ordered a laptop cooling pad fan, stated delivered, but wasn't delivered. Newegg and the vendor wants to place blame on me that the shipping label was incorrect. There were two items ordered, one had the correct address which I received, the other had no street number, only the street name and apt #, so, how can I be the cause for the error. This seems like a shipping error to me, but Newegg nor the vendor wants to refund me my $70.

Avoid Newegg at all costs! This is a predatory, dishonest business that WILL NOT support you as a customer. Beware. After purchasing the ASUS ROG Rapture GT-AX11000 router through the Newegg platform, I was surprised to find that, when it arrived, in a sealed box, my newly purchased item was in fact a used/open box item. You could not tell from the outside of the box as an attempt was made to conceal this fact. I complained to Newegg. I have spoken with so-called "customer service" through the chat function and had 4 separate agents give me the absolute run-around.

Purchased a Refurbished IPhone XR on September 24. After having it activated and all my information transferred it was defective. It had no audio. I erased all my information and requested a return label which cost me $12.95. I went to UPS to return it. The label they emailed me was not valid. Requested a second label. I was charged another $12.95. I returned again to UPS and it was sent 2 day Air. I was then told New Egg was not the seller. It was a 3rd party and there was also a $59.95 restocking fee? For a defective Phone? New Egg charged my credit card not a 3rd party. I have not received one dime refund to date after numerous calls and complaints to them. So I’m out over $420.00 with no phone. Nothing but false unfulfilled promises!!!!

Bad experience with this scammers, no phone number to call and complain, what they sold me is not working properly, and I told them and they are charging me $230.00 restocking fee, by California law We have 15 to 30 days for returns, hope CONSUMER AFFAIRS can do something to help in this case.

Updated on 10/19/2021: I left a review about "Newegg always denies computer defects and deducts restocking fee from refund." Newegg then made a response and asked me to "send a private message to them". I sent a private message but received no further response. The same happens when I leave comments/complaints about Newegg on other platform. It would be interesting to see Newegg leaves another "sent us private message" to this comment. Let's wait.

For a lost shipment, UPS told me they paid to the shipper which is Newegg and newegg keep finding excuses and asking for additional documents to neither replace or refund. UPS told me they send the payment 20 days ago and 20 days after newegg declines my newest request. Now I am not even able to submit a request because 30 day have already been passed. I used to enter the shuffle everyday to get a video card, but it seems newegg won't be my choice in my future.

I purchased a PSU and didn't realize it was a 3rd party vendor on NewEgg. The same day I got it I had the power supply running. Everything was fine until the middle of the same night it made an extremely loud pop. It was broke of course. I had to argue with the guy about him claiming it's a consumable product to me flat out frying it. Eventually he said ok and it was off in the mail. Then they claim I didn't put the power cable in the box. I did. I searched the whole room it was in since I had it just to make sure. Despite that it was over 200 dollars and a cheap cable for a broken product? I even offered to replace the cable. Well I was sent an email saying it would be returned to me 5 to 7 days.

I purchased a motherboard from NewEgg that their search criterion listed as Windows 11 compatible. I assembled all the components also purchased from NewEgg. When all was working I ran Microsoft's pc health app and discovered the motherboard was NOT compatible. NewEgg offered a RMA IF I had the original box and packaging. I explained that I didn't keep the required box once the computer was up and running. Moreover, the board was installed. The operator said without the box nothing could be done. I asked him to review all the money spent at Newegg. He said he'd check with other team members but the result was the same -- No exceptions.

I bought a computer under the impression that it was a refurbished iMac OS 2019 - the computer is a late 2013 and it is not compatible with latest Apple OS - the seller product description not only was misleading but completely and utterly dishonest - even the keyboard is not an Apple. Tried to get a refund and they told me it didn't qualified for a return because the seller - CST - refused.

After today I will never use this company again. I bought a keyboard that was shipped to the wrong place. I contacted customer service. The representative was rude and condescending. Didn't help me at all and didn't give me any solutions. The only thing she would say was, "It take 48 hours for the shipper to respond. Until then they could miss your credit." As far as our customer guarantee for returns you could wipe your back side with it because that's all it's worth. They do not care about you or the business you give them.

Total **. They don’t give a single ** about you. If you need to return something good luck. You are better off going through Amazon. They won’t let you return items, they sent defective items after spending thousands of $$ with them. I will never be going back.

I saw a good prebuilt that I wanted to buy it was on sale and I added it to cart and I was at checkout going to buy it. I went to get my credit card and I came back 5 minutes later and they changed the price. There was still supposed to be a sale for another day. It was on sale for 2400$ and when I came back it was 3100$. They tried to scam me. Newegg is a scam. Don't buy from Newegg!

I bought 3 pcs GIGABYTE GeForce RTX 3090 VISION OC 24GB Video Card, GV-N3090VISION OC-24GD graphic card at Newegg.com (Order # **, Tracking #: **). I bought 1 pcs GIGABYTE GeForce RTX 3090 VISION OC 24GB Video Card, GV-N3090VISION OC-24GD graphic card at newegg.com (Order # **, Tracking #: **). I realised your company handed over my order to DHL shipping carrier. And this is a big problem for me! Please check my all past orders. All of my orders were delivered to me without any problem by UPS shipping carrier. UPS shipping carrier is the best one for international shipping in Turkey. I really like their services. UPS shipping carrier delivers my packages in time without any problem. UPS shipping carrier doesn't require me make any extra payment.

This is a scam. They create shipping label on the same day. Product will be shipped very late. Any requests to cancel will be countered with 'Cant cancel. Shipping label already created. Refunds will cost you re-stocking fee and shipping. Even for defective products. You will be asked to reach out to manufacturer to understand if it is defective or if it's a feature. Scam scam scam.

I order a defectuous motherboard and sent it back to Newegg who claim that I damage myself the item and refused to refund my money. I looked over dozens of reviews and it seems to be a common scam use by Newegg to void the refund warranty. Sadly, Newegg was once a great seller but has changed a lot over the years.

Avoid NewEgg and their seller "yingshuo" at all costs. They are lousy merchants. They are very slow on processing orders. Their "customer service" is virtually non-existent. Their delivery times are absurd. I think the positive reviews were written by the company itself.

I am a Canadian family physician, I purchased 6 motherboard, one was defective, I returned it for a replacement. After 4 weeks of chatting, Newegg said the box is not in good shape and got refused?? Avoid them!! I have never seen such an unprofessional administration!! They say go to find the manufacturer? I bought it from you!! Please avoid!!

1/2 problem has solved. I hope my future orders will be send via UPS shipping carrier.

I loved Newegg for computer parts but since they are now using scalper prices on new GPUs putting them at double or triple mrsp means I will never recommend them again and never buy another gpu from them.

I entered my delivery zip code wrong by one digit. I contacted chat to let them know and make sure the packages were sent to the right address. They were sent out, but returned to sender. I called support and told them what happened. Bethany was remorseful and said she'd see what she could do to give me expedited shipping. Bethany told me to call back after the items were returned to sender. I called after the items were returned to sender, and told the agent what Bethany had said. The agent told me I had to purchase the items again and then call back. After buying the items again and calling back, the new agent told me it was impossible to give expedited shipping after an order is complete. I have spent numerous hours trying to handle this shipping incident and was sent on a goose chase, just to be left disappointed. My pc build is delayed by 2 weeks, and I'm confident I will never buy from Oldegg again.

I wish I could give less than 1 star, I was scammed. I purchased a new video card, was sent a refurbished video card with obvious damage, and then told that they would do nothing to help resolve the problem. Do not buy from Newegg.

Updated on 09/01/2021: This is a follow up on my August review. Newegg would not take back my CPU. I however I got it to work with a compatible motherboard I bought elsewhere. They sold me a bundle with an incompatible motherboard and CPU. They wouldn't take the CPU back because they said I damaged it. Now they won't take back the motherboard because I have to return the whole bundle. New Egg also said they don't guarantee that their bundles are compatible. So the computer experts are selling incompatible bundles. So why bundle it if it doesn't work. Resolution is I ate the cost of the motherboard, kept the CPU and built a computer for parts from a reliable store. New Egg lost a customer.

I am an IT Director for a hospital system and have let my department use Newegg to purchase many products the hospitals have needed over the years but that came to an end today. I ordered a PS5 and VR combo for my nephew's birthday and went through the normal PIN for the credit card, account email verification and so on. The product never shipped and when I check the account today, it was locked. I called customer service and was told that my account was locked and my order canceled due to fraud. ??? I explained that this was a Birthday present but was told there was no one I could talk to and they would send an email and maybe the fraud department would unlock the account but I couldn't talk to anyone. When I asked to talk with a supervisor the Customer Support agent hung the phone up. I called back and spoke to a supervisor who seemed very uninterested in either the issue with the blocked account or rude Customer Support agent.

I purchased items from them for my son’s birthday and one was returned over a month ago and still I have not received my refund. They have given me one excuse after the other. Cannot do business with dishonest people.

I purchased a refurbished laptop in January to replace my work laptop. Did not add software until June. Motherboard failed after 33 days. Customer service was bad, blamed third party & policy, offered $100. Do not patronize.

I bought a 2015 Macbook Pro from Newegg after doing research online. I've only had it for a little over a year and 4 of the screws that secure the bottom have fallen off leaving a gap between the top of the computer and the bottom. The screws immediately started getting loose within a month of buying. I only use at my desk or when I sit at my couch and have maybe traveled with it twice where it was secured in its case. The sound in both the speakers are very bad and crackle whenever I play sound. I initially could use it for Zoom meetings for work when first bought but the sounds is so bad now, I have to use a different device. It initially started on one side and now both sides.

Built a PC, entered Newegg shuffle multiple times (unsuccessfully) finally found a reasonable GPU elsewhere, purchased the rest of my supplies from Newegg. Purchase completed, got email with shipment order, logged in and my account was suspended. Entered the process to reinstate my account (1-2 business days) week later, no response. Tried again, no response. Meanwhile I got most of supplies but the CPU order got cancelled. So went to customer support, told me to enter the previous process that I already did. Told them I tried but got no response. So they entered it manually for me, asked me a few questions, told me my account was flagged for verification issues, 3 days later no response.

I purchased a Gigabyte Aorus 3090 from the shuffle with an item I didn't want. The is done by Newegg to sell things that aren't moving from their warehouse. The 3090 didn't work, there is a regular blackscreen error now (google it, "3090 blackscreen" you'll find 100s of threads now). Newegg promised to RMA it, then got it back from me, and forced a Refund of the item I wanted. They didn't offer any options other than the refund. They left me with the item I did not want. They said the reason they didn't offer to replace it was they didn't have any others. I went on their website, and found that did have others as parts of other combos. I contacted them and they said they can't break combos (I received a similar combo, it's just two items in a box, they're not attached or anything).

I was "lucky" enough to win the Newegg shuffle which gave me the opportunity to purchase a GPU along with a motherboard that I don't want. The payment process was easy but I was delivered an empty box. Someone went into my package and opened both the GPU and motherboard box and stole them. Essentially I was delivered a GPU and motherboard box. I filed a police report and sent it to newegg. They denied my claim because UPS confirmed that the box was delivered. Now I'm out $1200. Thanks newegg.

Horrible experience and you steal from customers. Shame on you.

Never buy from NewEgg! They are really bad with customer service. They’ve had my return for 15 days and still won’t issue me a refund. SCAM! Buyers beware! Run! The third party seller they use has a lot of bad reviews (they failed to show me this info at checkout. I assumed I was buying from Newegg). They don’t regulate or have any control over there sellers and refuse to help you resolve any issues on their platform.

Sent in my laptop to fix, it was repaired (so they say) and sent to the wrong address. When looking into it, they closed my ticket and I was without a laptop or refund. The service was awful! I felt like they were all just helping each other justify a mistake that I ended up paying for.

My account was deactivated for security reasons replied with like provided and says will reply in couple days did not. Did this a few times no answer. Talked on chat line twice was told they would check why, never received reply. Called customer service and got ticket # never heard from them, just want to find out reason account was deactivated. Have been a customer for a few years and they treat you like this. Will never shop there again. Have plenty of others stores to shop at!!

I have ordered plenty of items from Newegg over the years and my experience up until my most recent purchase has been great. I recently won the Newegg shuffle after entering for months straight. I then regret-tingly paid $850 for a 3070 TI graphics card that is meant to be priced closer to $600. On top of that I had to purchase the $189 motherboard I didn’t need if I wanted the graphics card.

We purchased a prebuilt gaming PC from Newegg. ABS Gladiator Gaming PC - Intel i9 10850K - GeForce RTX 3080 - G.Skill TridentZ RGB 32GB DDR4 3200MHz - 1TB Intel M.2 NVMe SSD - RGB 240MM AIO. This PC looked really nice, however it was defective. The RTX 3080 was bad. It looked like someone had shoved it in. It was not sitting straight and looked to have a small piece of foreign material caught between the GPU and the motherboard. We returned the PC and received a prompt full refund. 0 stars for the build as it was sloppy. 1 star for a defective PC being shipped out. 5 stars for a prompt refund. Very irritating having to ship it back. We had really hoped this would be a great PC.

I ordered this product a year ago and it has never worked once. I contacted Newegg to start a return then was told to first contact Amarey for product support. I did this but they were not able to solve my issue. They then told me they were going to send me a product return label. I waited a few days but still got no return label from them. Emailed them for a update but had no response for a week. I then contacted Newegg about the situation but they told me it was past the 30 days but this is only because the manufacturer just ignored me making a return impossible. I'm now stuck with this broken vacuum and no options. NEVER order from Newegg. The support won't be there for you.

We ordered a laptop and headset. This would have been our second purchase with New-egg. After waiting 6 days, I decided to check the delivery status. In doing so I find out the account had been suspended, and the products would not be shipped. Concerned with why the account was suspended, we contacted customer service. We were told that they can't release that information to us. Furthermore the order had been cancelled and the debit card would not be charged.

I purchased a bundle deal online from Newegg on Dec. 18 2020. Due to pandemic I was unable to get my computer set up by my computer guy due to his backlog and the pandemic. Two days ago the computer company I use to set up and upload software and set up printer and plotter was unable to do so because computer will not power on. The monitor screen flickered and flashed and afterwards would not power on again. Newegg advised they have a 30 day warranty and referred me to Dell stating I had a one year warranty from Dell. I advised them I had not registered the computer due to not having internet during pandemic and unable to have my files transferred from old pc to new.

On June 7, 2021, I paid for a Win 10 activation code through the Newegg website. Case Number: **, Invoice number: **, Account Number: **. I received the code the same day and wanted to activate it instantly, but Windows didn't recognize the code. I contacted customer support at the same moment - the screenshot of the chat script is attached.

Newegg has decided to go the route of best buy and other giants by adding "services", "features", and "warranties" to orders when you did not choose them. You then have to call them (good luck trying to get Allstate... SQUARETRADE... on the phone!!) and find out that NO they cannot remove it in a timely fashion if at all, and NO you cannot cancel the order because... reasons. It's almost like I actually channeled tigerdirect in 2008 and am just hungry for abuse. Sure I did the little survey, do think for one second anyone gives two **, or even one, what your survey says?

I purchased a television (order #**) from NewEgg on 19 May 2021 for $2,985.79. The TV shipped on 20 May with a projected delivery date of 26 May. After the delivery date passed I reached out to the carrier to determine status and they informed me the package was damaged in transit. When I called NewEgg to request a refund the customer service representative told me that I needed to call the freight company to get return status of damaged package then call back NewEgg to inform them. This is unacceptable as the package was never delivered to customer; the shipper and carrier should have processes in place to communicate logistics problems in transit. This unfortunately is not the case as my damaged package continues to sit in the local carrier terminal for three weeks and counting.

I recently placed an order for a monitor that was turned out defective after a 12 days of use, when I made a claim for a refund they asked me to return the item so I did. They received the item ding up from the shipping & automatically assumed it was me who damaged it. When I asked what determines how it was damaged they said the box it came in wasn’t damaged. I am a consumer mind you, I always read return policies. They basically said that I decided to return an item that I supposedly damaged.... I am so disappointed. Item gets damaged during transit & now I’m out of $1,100 because Newegg doesn’t want to refund me for an item that was damaged in transit.

Regarding compatibility, the Newegg website states nothing about limited compatibility for this product. It does give the voltage range and a maximum amperage as well as a steady amp rating. My installation stayed within those limits.

Ordered a video card from Newegg.com. Upon arrival the video card was totally not what was pictured. The video card was hot glued together... yes! It was already broken before I received it... the screws were hot glued into the heatsink and as I looked it over closer...there were missing parts along with the wrong cooling fan plug attached... I let them know I was returning it... took three days for them to receive it... they said it would take 5-7 business days to check it over...once approved for a refund it would be an additional 3-5 days for my refund to be administered.

Newegg used to be the go to first stop for anything I needed relating to a computer. They always had great prices, a good website, good products, and were extremely reliable. Today, I would just stay away. Prices aren't really that great anymore, website is so so in todays standards, products can be gotten anywhere now, and to top it off, they now allow scammers who have ripped off dozens of people to continue to sell on their site. If you want to get a good deal and make sure what you bought actually shows up reliably, stay away from Newegg.

The monitor I bought only lasted 1 week, then the power didn't work. But they refuse replacement because I don't have original box. So I lost 140 dollar. I don't understand why I can't use the replacement box or other box. first, the quality of Newegg is not good, and second their service is bad. So, don't buy from them.

Ordered iPhone X for $400. It was listed as a B condition but battery was only 76% chargeable. Apple says to change it below 80%. I returned it and got hit with $59 restocking fee and $13 shipping fee. I wIll not buy anything from them again. I with stay with Gazelle from now on.

I have placed several honest reviews of the sellers on Newegg and they never get posted. Proof of this is most marketplace sellers show 5 stars with 1 review, but when you try to read the review "no reviews" is the response. I canceled an order before it was shipped due to the lack of response to questions. I canceled the order at 8:00 AM and Anarn ignored my request and shipped it anyway. Then stated they could not cancel due to it being already shipped. The tracking number on Newegg's website and the DHL tracking site both state the item has not shipped yet. Newegg has lost my business due to no making marketplace sellers have any customer service or standards.

Spent 5,600 dollars on a PC from their website. I look back at my order to find out it’s going to an address in California I have never lived at. Spoke with customer service, they could not adjust the address and had to refund me so I could reorder it. This was on a Thursday. They didn’t even actually apply the refund till the next Monday. Had to wait for it. Got the refund. Tried to purchase it again. Told me payment was declined. Even though it is now processing out of my bank account. Newegg customer service told me it’s not, and I had to speak to my bank. My bank had to cancel the payment because it was going through. And now they have sold the computer I spent 5,600 dollars on over a week ago. And I’m still waiting on a 2nd refund now. Absolutely utter trash customer service. The most insane purchasing experience I have ever had. You’d think when you are giving someone 5,600 dollars for a product that they would be a little more assistive.

I bought a limited edition PC case that had a dead USB port when it arrived. I reached out to them before returning it to make sure I could get a replacement before sending it back as I really wanted the case and it was hard to find. After sending proof of the issue, I was told to return for a replacement. After they received it they changed my order to to refund only due to lack of stock.

Purchased a desktop nearly $5K in value after taxes and fees. Product did not arrive after 2 days into original ETA with no updates on tracking, so I made initial inquiry which led to a claim.

I ordered a bundle for a 10700k that came with a motherboard. This was back in July 2020. Well I have to say, it was one of the best purchases I've made and Newegg made it super easy to order it. It got here quickly and the packaging was excellent.

PC didn't last a week. PC didn't include certain things that was advertised (750w & Windows10) - I ended up paying extra money for a proper Windows10. Graphic card issue not displaying anything to my monitors. I can't even use the PC for work. Because of this, I'm now unable to work and pay bills. This product has already set me down a lot of money and Newegg can't seem to help me get a new pc. Only thing they can do is provide “faster shipping” to my address. Customer service said that there is no other option because “I don't want to spend extra money”. I will have to wait till the beginning of April for my refund. Waited a bit over 2 weeks for the pc to come in, pc doesn't last a week, another week of trying to get help and now I got to wait for a refund 7-10 business days. This was my first pc purchase and I thought Newegg took care of their customers.

Ordered a monitor for my son's computer going on roughly 4 weeks ago. Never arrived. Called to see what's up as tracking still had it waiting to arrive at UPS. Filed a claim. Was told it will take them 7 days to investigate. Still no monitor. Was going to order a new pc. Now I know who I'm not going to order through. Now I quite literally deliver things for a living 1000s of cases a day and the company can tell me when I do a delivery exactly what I'm missing the day I'm missing it. But a company that sells expensive computer components and parts can't do the same. I call **.

I purchased a Movo product through Newegg, it did not ship for well over a week, I contacted customer support 3 times regarding this order and got different answers. I tried to cancel the order since it took so long to ship. They charged my credit card immediately. They delayed so long in canceling the order that it shipped, I now have to pay return shipping. I would not buy anything from Newegg. A lot of what they sell can be purchased directly from the manufactures. I noticed that the more reputable retailers don't even sell the Movo product that I bought through Newegg.

I ordered a $1200 MSI computer in early January. I received a $300 Chromebook in the mail. After much back and forth with customer service where they have been completely unhelpful and basically saying that I am lying and that is isn't possible that they sent me the Chromebook I still have not received a refund or the computer that I originally ordered. They said they will not give me a refund because the one I got was from Best Buy and there's no way it came from them, even though it did, it was in a NewEgg box with a NewEgg return address. So either NewEgg or their suppliers are ripping many people off. Hundreds of reviews say the same thing. Don't buy from this company.

Newegg's policy covers dishonest sellers. I ordered a 2-port USB 3.0 hub which turned out to be defective. After I connected my WD 4TB external drive to it, this board completely damaged my drive. Seller refused to compensate anything and they were backed up by Newegg. BEWARE!

3/23 - Ordered HyperX RAM sticks from Newegg. 3/25 (3PM) - emailed to cancel order. 3/25 (11PM) - seller emails that package has already shipped. 3/26 - check USPS website for tracking update - "USPS awaiting package". 3/27 - check USPS website for tracking update - "USPS awaiting package". Email to seller - no response; contact new egg who emails seller. 3/28 - check USPS website for tracking update - "USPS awaiting package". Email to seller - no response.

Bought a Skytech gaming computer for my kid for Christmas back in Nov. 2020. Received a defective computer. Sent back and none were in stock, received a hard time from customer service to get the original price I paid. Did end up getting it. Catch is: box says 16GB, but I only got an 8GB. Now, I just called customer service, and there are no 16 GB in stock. So I’m still waiting over 6 months for the computer I paid for...

I ordered components to build a completely new PC from Newegg totaling just under $1500. When I received the box with the most critical components I immediately realized they sent me a Lenovo USB docking station instead of a Thermaltake power supply. All other parts were correct. I immediately initiated a return so I could get the correct part. I also told them in the RMA that they sent the wrong part. Well, that doesn't matter to them. Even though I sent the MORE EXPENSIVE part back, they will not send me a correct power supply until they receive my return. They have the tracking number for the RMA, but that doesn't matter.

Newegg doesn't seem to have any regard for their customers. They are unbending in any conversation with a customer regarding shipping or returns and are constantly combative in their responses. As a customer for 5+ years this has been consistent and I'm not sure why I keep going back to them, shame on me. Avoid like the plague. Don't just take my word for it either, there's an entire Reddit dedicated to how bad it is...and it's the regular Newegg subreddit.

So I chatted with Newegg rep about return and was told as long as item is an unopened return then no restocking fee is charged. Sounds good but guess not. Newegg charged restocking fee anyways. Way to go Newegg.

Worse experience ordering anything from them. I was scammed by one of their sellers and then spammed by the scammer. I ordered a tablet that was supposed to be 8gb of ram. Ended up being 1 and a plastic piece of junk with a keylogger in it and it was a Chinese android version and I can't even return it. Whole process was a waste of time and money. Now I fear that they may steal my identity. Good luck. I won't order anything again from Newegg and they use to be a good company.

Worst company In North America! I ordered a two pack of monitors on Newegg.com in mid February. They only sent one monitor. Then they accused me of lying to them. I sent them a total of 12 pictures showing only one monitor was delivered. Newegg finally gave me a return slip and the one was returned. That was early March. It’s now almost April and still no refund. This is a company of thieves. Save your money. Go elsewhere!

I purchased 2 ASUS routers. They were advertised as pre-order for $489 and there was a limit of 2. I purchased 2 to run in ASUS AIMesh for coverage across my property. Shortly after, they closed the pre-order for about 2 hours and when it came back online, the price was $549 and there was now a limit of 1. At the same time, I received an email stating that my order was cancelled because it couldn't be fulfilled. I know that happens but this obviously wasn't a fulfillment issue since the pre-order was re-opened immediately and it was obvious they cancelled it to up the price.

Dealing with Newegg has been a nightmare. I purchased a monitor from their website and it never showed up. It took me calling and emailing them a few times after a week of it not showing up before they finally started on the process of replacing it. The second one got here but due to life I was unable to check if it was broken. When I did I saw that it was completely smashed. I thought that it wouldn't be that big of a deal since I had gotten the warranty for this reason but when I called to try and get it replaced they said that it had been too long and the warranty did not cover this and that they could not do anything and I am now stuck with a broken monitor while they keep my $400 and do nothing. I talked to the manufacturers but they said all damages has to go through NewEgg. due to two months of this I would suggest no one buy through Newegg.

I purchased a server for my nonprofit organization and requested to refund me a sales tax. After a week of reviewing of the IRS and state tax exemption letters, they decided that "my application" should be denied without giving any reason. They suggested me to contact the sales department by email. The sales department requested me to fill out a form (which is ok), but after that they told that they want to verify my funds (sic!), because they are obligated to do so under the Texas law (sic!). When I asked them for particular provision of law, they replied that they need to see my card (if it is not a personal card), and make sure that the property would be used for exempted purposes (sic!). I replied that this not their business to control how the property would be used, because they are not a government. After that the ceased all communication. I requested for the sales tax refund from the state comptroller office directly. And I would never ever buy anything else for Newegg.

Computer I purchased last year from Newegg literally Blew Up while my 8 year old was using it... Smoke, sparks... No Refund or replacement offered. No apologies for danger to safety of my child. NEWEGG and COBRATYPE (vendor) selling dangerous and defective products and NO warranties. The computer they sold was COBRATYPE. I would not buy any product through Newegg since they don’t provide any more than a 30 day warranty and do not care for safety of its buyers. Computer went in the garage and they kept my money. Beware of these SCAMMERS!!!

Purchased a computer component and warranty that did not work in my computer. Returned within 7 days of receipt in all the original packaging exactly as it had been received (nothing removed from it). Newegg refused refund saying that the serial number was missing. I argued - they refused again. Got my PayPal account involved and got a full refund after I returned the product back to them a 2nd time. Took me 3 months of my time for this. Never again, Newegg.

In early December, New Egg advertised an LG Oled TV with 36 months of interest-free financing. I applied for the offer and was approved. However, I only received 12 months interest-free, not the 36 advertised by New Egg. In addition, New Egg never sent information for my 10% cashback refund to Retail Me Not. I contacted customer service. They requested information, screenshots, etc, which I provided (in some cases, more than once). After 3 months, they have yet to offer any explanation for what might have happened, and to my knowledge have never contacted the credit card company, or made any effort to resolve my issue. In fact, their latest communication was a request for information I had sent them three months ago. I rarely if ever post reviews, and on the few occasions I’ve had cause to complain to a retailer, my issue was resolved quickly and easily. But this has easily been the worst retail experience I’ve ever had (online or otherwise).