Newegg.com Reviews

This is not first circus with Newegg and I should have learned my lesson, but because of a few dollars less than Amazon now I'm paying a different kind of price. So aggravating dealing with amateurs. Pay attention to the vendors that cleverly "hide" shipping terms (4 to 35 days, who in the right mind would accept 35 days?) because Newegg does NOT accept order cancellation. My vendor is unable to provide a tracking update. And their Claim process is also a joke, during my steps it "said claims to be resolved in 2 days", but when you talk to Customer Service it becomes 5 to 7 days, because they need to "hear" from the same vendor that replied with a self date cut-off of 15 days from order date (12/19/2020)....Do the math.... Stay away.

I purchased a NEW Power Color RED DRAGON Radeon RX 570 computer graphics card for a total of 185.71 and they sent me a USED/RETURNED or REFURBISHED graphics card. The inside of the box that holds the card securely was completely torn off. When I contacted them they said that I could return it BUT they could possibly send it back to me after inspection. WTF is that about? They sent me a used product that I paid top dollar to be sent a new product. They would not guarantee me that I would get a full refund or if the card would be sent back to me or a partial refund. What kind of business is this? They credited me 30.00 to my account for a future purchase and I decided to use it BUT you have to make a FULL PRICE PURCHASE then contact them and they will refund the credit. YEAH RIGHT.

I returned 2 of APC SUA1000XL purchased in November 2020 through Newegg website using RMA# issued by Newegg customer service. However, after the return was made, the customer service representative told me that a refund could not be issued because the seller (BTE) did not receive the returned items. I have a proof of delivery for both items but Newegg did not help to confirm with the seller that the items were returned. Instead, Newegg customer service cancelled RMA and told me I should spoke with the seller and inquire about a refund. I was shocked by the respond that they were not going to help me with the issue even though I bought the items on their website. I have been contacting the seller since then, but no response. So far, none of Newegg customer representative reached out to me to provide an update. I really hope they will refund $1443.98 soon, which I paid for nothing.

Fraudulent Bait and switch practices on Newegg. NO buyer protection on Newegg. Seller KOMTOP is a Scammer. Ordered a glorious O gaming mouse and received a fake knock off mouse. Returned within a few days of receiving only to have the return rejected for ASB Warranty (no idea what that is that?). Newegg customer support won’t help. This is fraud! Multiple reviews saying the same thing.

Updated on 04/14/2021: The nightmare began with a Black Friday purchase of a refurbish HP Workstation. Order #**. 1st, they lost the unit. In house. Instead of sending another unit, they launched an "investigation". That included over a week of ridiculous stages of the investigation before deciding to send my purchase to me almost 2 weeks late. 2nd, get the nice package, open the box, and the unit had obviously been dropped, broken, and the screen was gibberish. I sent it back with RMA. Once they get it they start another multi-stage process (acknowledge they have it, acknowledge it is in the box, investigate the damage, authorize replacement, initiate shipping, after almost 2 weeks, actually send the replacement).

Newegg finally coerced the company to give me a refund back. Raysan Direct received the product back on January 20th, but was delaying the refund process, so Newegg stepped in. I am disgusted at companies like Raysan Direct for blatantly violating simple business protocols, like sending the correct item, and refunding items punctually. However because Newegg stepped in and expedited the refund process I am willing to change my initial rating. I received the final message from Newegg on 1/28/21, then on February 1st and 2nd I got my refund for the mouse and additional warranty.

I ordered all of the parts for a custom PC for my sons to build for Christmas. I ordered part on 11-28-20 and another order on 11-30-20. A few days before Christmas it became obvious my video cards and CPU fans would not arrive on time. I ordered from Ebay and Amazon and was able to get the components to my house before Christmas. Newegg acknowledged that the fans were lost and started a 7-10 day claim for me (not helpful). However, the video cards were supposedly on schedule from China. I was not aware I ordered something from China. I assumed it was all from Newegg. Wrong. Anyway after it was too late for Christmas I received my items that I now had no use for. I had to pay return shipping and restocking fees on the packages. Close to 80 dollars.

Not trustable. They canceled my Laser Printer HLL8360CDW order (**) after 10 days keeping me wait. I could not understand why they wait so long. I could have find somewhere else. My business affected badly during the Christmas time.

I bought a laptop Asus during Thanksgiving and then as it was not to my satisfaction. I created a RMA which they received on Dec. 17th 2020. Keeping in mind holidays, COVID-19 situation and at least 3 chat sessions all they say is it takes 2-5 days to process refund and your return has not been proceeded yet. It is over 5 working days. I hope they are not going out of business as this was the first time I bought from them and will not use them again. Amazon or other services I never had issues like this. I will have to call my Bank and the Card company. Something is not normal at Newegg.com.

Ordered an overpriced r/c battery and received the wrong battery that was returned. Never heard from them again!! Did not send the correct battery or provide a refund. Either crooked or Incompetent!!!!

I do not recommend Newegg to anyone for making purchases. They use scummy business practices that are close to the levels of a scalper. To purchase new tech they force you to buy it in a combo (most are junk parts that are OP that they cannot normally sell). For an example, to buy a Strix 3080 you have to buy it bundled with an Intel motherboard that costs $250+ extra that’s not even current (doesn’t matter is your current system is AMD). Another example is to buy an 3080 Aorus GPU they force you to purchase it with a cheap/crappy PSU for 130 extra (many better option than Gigabyte for this price point).

Okay, I had to urgently build a gift pc for a friend for Christmas and ordered this combo of a graphics card and a motherboard, the motherboard turned out to be defective and I had to run out and buy another, now the graphics card has been gifted and is in use and I cannot return it. It wasn't enough that I had to troubleshoot like a madman just before Christmas and run out to buy a new motherboard, but now due to some greedy new policy at Newegg I cant even refund the DEFECTIVE motherboard because I would have to refund everything in the combo. Newegg support has clearly been told to issue refunds for a singular item in these combos under no circumstances and it's clearly a greedy anti-consumer practice that I find appalling. If this isn't rectified I don't think I will ever trust Newegg with any future purchases and will go elsewhere.

Returned defective product, still waiting for refund. A week after receiving it they still haven't even opened the box and checked it in! After that it will be at least another week to return my money. Crazy!!

Newegg stinks. They sent a package to be delivered to an office address. FedEx left it 10 feet from the busy street on a Saturday morning. Naturally, by Monday morning it was gone. Newegg will take no responsibility and I have to file a claim with the shipper using about 10 different steps to do so. I will NEVER use Newegg again.

I ordered a AIO cooler for my first pc I've ever built from Newegg. Price was great and I was thrilled to have my next piece to my electronic puzzle well 2 weeks later and I haven't received my cooler so I called yesterday and had some rude representatives explain to me she didn't know where it was at and that I filed a claim already so she couldn't do much. She couldn't tell me if the package had left the warehouse and didn't know if it had shipped and was being rude so I hung up.

After posting my review on Consumer Affairs, I received a response from NewEgg. The representative was extremely helpful. After a number of emails back and forth, I was able to completely resolve my issue. I sent my defective computer back to the 3rd party vendor on NewEgg's site and within 30 days I had a full refund. Each response from NewEgg was exceptionally kind and genuinely concerned that my issue was resolved to my satisfaction. I would recommend NewEgg however, I would stay away from 3rd parties vendors on their site. If NewEgg sells it, you'll be far happier with their Customer Service.
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I placed a $2000 order for a computer build with this company. There was a misunderstanding between the shipping companies, and I received multiple notifications that there was an issue with the address. Newegg locked the shipping status, so even though I have an account with both UPS and FedEx, I was unable to make any corrections. I made 4 attempts to contact them to rectify the situation, the first three by phone. I was hung up on twice by their customer service representatives. When all was said and done, it took 3 weeks from shipping date to delivery to receive all the components sent by Newegg. I will not be giving them my patronage in the future. Maybe someone should explain that customer service is just as important to customers as product quality.

My claim was resolved. I requested a replacement, but got a refund instead, as the item is now out of stock... I do think it was not prudent of OnTrac to make the delivery of the original item at 10 pm at night. The chances of foul play increases substantially in the wee hours.

I purchased an HP laptop from Newegg, who has a contract with someone else for returns. The laptop came with the wrong plug and was defective, I sent an email - they deleted without reading. Now want to charge a restocking fee of $100!! When I returned. They said it was POLICY - Not acceptable.

Called customer service about returning laptop, after going off the line and checking with someone was told yes I can return newly purchased laptop. The bad news was I would pay shipping. Returned (not trashed - packaging not damaged). I tracked the package then phoned 7 days later about credit. Was told 3-5 more days. Received email with credit invoice the next day $115.00 short. Called customer service. Was told that is a restocking fee? I was Never told about restocking fee and I probably would have made a different choice than to return. Poor customer service!! They would not even acknowledge my first customer service discussion. Will never purchase another item from them and will be sure to never recommend them.

They made me buy a controller in order to get a new Xbox. They ship me a faulty controller and when I tried to get a replacement, they told me the item is non returnable and they won't ship a replacement. Total scam.

This website used to have a section where you could build a pc, part by part, to ensure compatibility, but they have removed it. Now to return items it can cost you 30% of the value of the item. So basically I have lost 200$ just from returning items. I'm not sure why they would remove a compatibility section meant to help buyers. Buyers beware.

Bought a motherboard from them for 300, fan was defective, so I filled out a RMA and expected them to actually test the device and confirm my findings, turns out that they just looked at the box and went "huh there's no serial number" and refused it. Thing is that some of these have their serial numbers UNDER the heat-shield on the IO ports. Which requires that they actually go in, open it and check it. Which they didn't. An electronics dealer doesn't know where the serial number on a motherboard is. I cannot make this up. RMA team is so incompetent.

I had an extensive conversation with a supervisor who called me back today. Her name was Angelina. It was a moot point because I had already canceled all my orders with Newegg, however, she did take the time to try and understand my perspective and let me know exactly what happened. Apparently, there are "open box" items that are discounted and are separate from regular merchandise. None of the reps, chat, or either supervisor prior to Angelina took the time to explain this and she also offered me a credit for future purchases, as a way of apology. As far as I'm concerned this issue is resolved. While I appreciate the efforts of Angelina, I still had an overall poor experience and regret it had to come to this to be heard. I will be giving 2 stars instead of 1 for the effort.

NewEgg has responded to my post. They promised to review the listing and make changes, as needed. They also refunded part of my shipping costs. It is appreciated. I have upgraded my star-rating to 3 for finally responding to me and the promise of correcting the listing.

Please avoid making your purchase with Newegg as much as possible. I am sharing the nightmare I have with them. I recently made a purchase (approx $3,000) of computer parts with Newegg.com. The motherboard arrived in non fully functioning condition. I was unable to install the driver. And the motherboard intermittently didn't detect the DVD drive, but there wasn't any obvious physical damage to the CPU socket. I covered the CPU socket with its protection cover before packaging. I sent it back to Newegg.com for RMA. They rejected it and claimed there was a physical damage to the socket pins. They returned it back to me.

I ordered a package on September 23rd 2020 it was a motherboard and an anti-static strap $488.56. There was also an option when I was paying for the items to have it signed for when I got it so it would not be left outside the front door. It cost extra like 20 bucks but hey I was like whatever peace of mind right? So the mail company dropped it off at my door. Left it there. I got a notice stating that was there. I looked outside. The package is already gone so I've been fighting them. I even put in a police report. It's now November 17, 2020 and still nothing. I've been a valued customer for almost 5 years and in that five years I've only had to put claims with Newegg and this is how I'm treated. What the hell? I will never shop here again at Newegg and I will never ever recommend it to anyone else. Newegg is a pirate scam.

Updated on 12/18/2020: This is an update on my review dated November 17, 2020. Newegg has not responded and Consumer Affairs has it listed as under resolution. Newegg asked for a serial number and it was provided and then they just stopped responding. When they stopped responding I think that invalidates any attempt at resolution. Pretty sad situation. Buy elsewhere!

I made a large international order from Newegg Sept 5th. I got most of my parts within about a week, except the motherboard which was supplied by a "Newegg Merchant" and was showing as "shipped" for a long time. I gave it some weeks as Israel had also gone into lockdown and I factored in COVID delays. After a couple of more weeks I contacted that seller directly and they informed me that the SHIPPED status and tracking # only apply to the package they shipped to NewEgg itself, so I need to contact Newegg.

Newegg decides to send me a RTX 3070 graphics card that was already open as the box had no wrapping which was a red flag for me. I get ready and unplug my 1070ti GPU to put in this bad boy but the 6 pin and 8 pin connector won't go all the way in which really sucks. I think maybe I will try the power supply I got in the bundle but not same thing. It won't fit. So I contact newegg to ask for assistance and they tell me the card is incompatible with my system and for a replacement I would need to pay for shipping and a 15% restocking fee which would have been 90 dollars (restocking fee alone). That's when I brought up the fact that I tried two different power supply units and it did not fit making the item defective not incompatible. That's when the helper changed the tone and said, "Oh I see the item is between our return window."

I received a CPU and motherboard from Newegg. The motherboard box was opened prior to being shipped to me. I assumed Newegg opened the box to test the item. I put the motherboard and CPU together. The system wouldn't post. I've built hundreds of systems in the past. When Newegg received the system. They claim the CPU had damaged pin... That's not possible since the new generation of Intel CPUs don't have pins. Now they refuse to refund my money and want me to contact Intel to get the CPU replaced. Thankfully, I purchased the motherboard with a credit card and contacted them to dispute their false and fabricated claims about the CPU. I've purchased other items through my work and for personal use with Newegg. This will be the last time.

After about a month long headache with customer service, I was finally able to exchange the TV. The exchanged TV was to be shipped via FedEx as opposed to a third party shipping company. The new TV had arrived over Thanksgiving, so I did not have a chance to inspect it prior to accepting the shipment. Everything looked ok from the outside (i.e. box intact, no visible damage) but once I had unboxed the TV, I noticed the screen on this one was damaged as well.

My latest experience with Newegg surprised me. I ordered a printer tray from one of their vendors. All was going well until I noticed that the item was waiting to be picked up by FedEx for over a week. I asked the vendor for a status and they immediately authorized a return for the purchase price without the shipping cost of $33.00. I don't care what the fine print may read, this is theft in my book. I have tried to contact Newegg by email and by phone to resolve the issue. Both times the conversation was cut off by Newegg. I had been satisfied with Newegg up to this point. It was surprising to me to learn that they are capable of this type of behavior. Check some other reviews. You will find that my experience is not the only one of its kind. I will not buy from or recommend them again.

I am a loyal customer to Newegg, and decided to shop for TV. I found a very good deal for Samsung UN58TU7000 for $447 with free shipping. They also offered a combo deal with Samsung soundbar - HW-Q60T, which was at an original price of $277, and with combo would be another $100 off, for a total price of $625.98, before taxes. I placed both items in the basket, with total price around $678 and some change, and decided to continue shopping.

I purchased a $900 new laptop, it was faulty from the beginning of setting it up. I tried a variety of things over time to get it to function properly, but it just got worse, finally to the point of not even turning on. Customer service was cold and refused to help, saying my return time (I called on day 29 of having the machine) was too late, since they count from the date the order was placed, and it took four days to arrive. They never addressed the real issue of the laptop itself, just totally put me off. So now, I have no functioning laptop and I'm out $900! Interestingly, as I read other reviews I saw that broken laptops were replaced three months in (Maddy of Springfield, 1-10-2020). What gives? No more purchases nor recommendations from me!

I am still waiting for the delivery of the item I ordered 14 days ago. I purchased an external hard drive and needed it to arrive on time. They told me 2-4 days. With companies like Amazon that are RARELY late with delivery, Newegg should be more on top of this.

The customer service is nonexistent. We’ve spoken to multiple customer service reps on the phone and chat about an almost $500 issue but nobody seems to be able to help. Next step is contact our credit card company to dispute it I guess. After a week of nobody being able to help or knowing what I am talking about I’d advise everybody to stay as far away as possible. If I could give negative stars I would!

Newegg used to be THE place to get components and electronics but over the last 5-10 years it has turns into possibly one of the worst places to do business. Service is nil, ANY problem that can be remotely suggested or tied to a customer will be blamed on the customer. They WILL nickel and dime you at every possible turn. Returns? HAHA good luck getting that RMA completed without losing additional time and money. Tie in that they partnered with Synchrony (one of the most unscrupulous, fraudulent, and consumer scam banks functioning) as a financial partner is all you need to know to go elsewhere. Literally ANYWHERE has more options, cheaper prices, and fair policies. DO NOT BUY FROM NEWEGG! YOU HAVE BEEN WARNED!

I ordered a NZXT case because I’m currently building a pc. It was about 120 dollars. I was given a tracking number and waited for a little more than a week when it said it was delivered. I never got my package. It turns out when I look at the seller on Newegg’s website, they scam people. It turns out multiple people have had the same problem as me. I’m astounded that Newegg would continue to let this seller stay on their website. I filed a claim but I doubt anything will come out of it. This sucks and I wish Newegg would be more caring and professional.

Prices were very good, but company doesn't stand behind what they sell. When I returned a motherboard ($270) on an RMA, The shipment was received in a plastic bag and coated in some kind of oil. Pictures were provided to Newegg. Motherboard failed when installed. All parts were returned under RMA. NEWEGG rejected RMA saying board was damaged. They returned motherboard missing most of the parts. Whole process took more than 6 weeks, way too long. Only option left was to dispute credit card charges while trying to recuperate monies from UPS for shipment damage. I will not purchase from this company again regardless of prices.

Newegg credited me for the return shipping fee and restocking fee, so I have to give them credit for resolving the issue. First, I tried talking to a Newegg representative to resolve the issue and was told too bad. It wasn't until I posted this review that someone from Newegg stepped in and fixed it. I understand that they cannot sell the monitor as new again since it was opened, but I just wanted the defective monitor replaced. However, since there were none in stock so I had no choice but to return it within 14 days or keep it. It is was it is, but I have to be honest and say that I will be very hesitant to purchase anything else from them again. Maybe motherboards and processors but definitely not monitors.

I had purchased a cougar black gaming chair for 199$. After giving it about 2 to 3 weeks, I had determined that between the excessive squeaking of the chair as well as its poor balance causing it to tip over while sitting in it properly, I needed to return it. The initial rma process was fine, they even helped me extend the rma as it had voided the same day they received it. Unfortunately, they refused to refund even a portion of the amount I had paid because even though I sent back everything that came with the chair, I hadn't sent it in the original box.

Ordered a prebuilt PC but the order has never arrived, it's was stuck on "Label Created" for at least two weeks. Talked with a guy about cancelling it, he told me to wait two days. Four days later, nothing was changed. Tried cancelling again, they told me the same thing as the first guy and wait 2 more days. Filed a claim, now it's telling me to wait seven to ten days. This is an awful long time to wait for a cancellation and hopefully a full refund. This was my first order from Newegg and the experience so far isn't worth it. At this point, I would not recommend this company.

To whom it may concern. I have ordered computer parts from Newegg in the past with no issues. I just wanted to start off on a positive note. About a month ago, I started price shopping on a Tripp Lite 1800w hospital grade isolated transformer. I found on newegg (not marketplace) that they were cheaper than everywhere else. So I ordered it. My order was in processing for a few days and nothing changed to start shipping. I called newegg to find out the issue, the lady said that She didn't know and would put in an order to the warehouse for me (still don't know what that means). A couple days later, I got an email saying, "we regret to inform you that even though our website said it was in stock, it wasn't."

I purchased a motherboard here for a gaming rig, when I was installing it, one of the pins was broken off, I contacted Newegg customer and they refused to help. I was told to contact MSI and they too refused to help since it was outside of the warranty. Couldnt get a refund since they blamed it was my own fault and they refused service.

Quite frustrated with my experience with NewEgg recently. I've been a loyal customer for 11 years now. I am an IT professional and have even utilized NewEgg's website for multiple business purchases at more than five of the companies I've worked for in the last decade. They may not see it on my account but I've spent thousands and thousands of dollars with NewEgg. Wednesday morning around 6am I made an order for a motherboard and SSD. I chose to pay for expedited processing and 2-business-day shipping as I needed them by Friday. I will admit it was "processed" quickly and then sat at their warehouse for over 24 hours with a "shipping label printed" so they could show it was being shipped quickly. Now I'm being told by UPS that it won't be here until Monday and Saturday is not an option due to the way NewEgg submitted the shipping.

They refused to provide a free promotional code that came with my purchase unless I returned my laptop and repurchase it again. They suggest that I pay to return my laptop to get a code for a free game and then have a new laptop mailed to me? Horrible customer service. Do not purchase from these guys.

4K purchase for a new top of the line gaming rig. The initial purchase was made on 09-15-2020. The item took a few days to process from the warehouse, which was slightly frustrating but tolerable. On such a large purchase, you would think those might be expedited, but I digress. 09-17-2020 the item arrives at the pickup location, and 30 Mins later, it has "completed loading at pickup location" and then.... It just sits there.... and sits there some more... and sits there...

I ordered several 1 in 2 touchscreen Chromebooks for our school. I would like the items I originally ordered but after 12 days they finally tell me it is out of stock. This information was not disclosed in the 2 emails trying to get me to change my order to other computers that don't meet the same minimum requirements. They tell me the item I originally ordered was not as good in quality.

I ordered a CPU from Newegg that came with bent pins. The shipping box was in perfect condition, but when I opened it, the CPU box was damaged. I opened the box to see if the CPU was damaged and sure enough there were bent pins in the corner. The plastic piece that protects the CPU was also damaged. I requested an RMA within minutes of receiving the CPU and told Newegg exactly what happened and provided them pictures of the damage. They refused to help because "the bent pins void their warranty" and I was told to contact the manufacturer. After contacting AMD, I am left waiting to see if they can help me even though the bent pins also void their return policy.

I ordered a laptop on here for school, since mine broke days before school started. I had to look quick, I ordered one on here and it took the money out of my bank and placed the order. Days after it said it would be here I decided to check and see where it was, only to see that my account was "locked out for security reasons." So I check my bank account and all my money down to the penny is gone. Do not use this website to order anything!

Updated on 09/29/2020: This is my second review and ongoing troubles with a damaged motherboard. My original return was denied based on a damaged cpu socket. It was hinted at, during those conversations, that the damaged was end-user related. To my surprise my denied return was received back to me today with additional damage. I have pictures prior to shipping, and additional images on the returned motherboard. I'm in total disgust on how this company operates. The accusations they throw at you and then have the nerve to damage the product. Looks like they ran something across the cpu socket pins, visible in the before and after pictures.

After purchasing the parts for a computer and having someone experienced try to put it together, we found out the motherboard was defective. I sent it in to be replaced and waited 18 days just for the company to accuse me of damaging it and refusing my replacement. Then to boot, the “damage” they were speaking of didn’t exist when I sent it off. They claimed it was a damaged CPU contact pin strictly based on there being evidence of thermal paste and nothing else. No detail besides the thermal paste.

Ordered a 3K gaming desktop only to have it arrive missing a hard drive. Newegg couldn't care less, told to contact manufacturers, who in turn wouldn't help. So they will basically rob you and not make any attempt to help resolve the issue and definitely don't stand by what they sell. There are plenty of other places that sell computers, avoid Newegg, they are terrible people and very overrated.

A dishonest company to say the least. I ordered a PC with overnight shipping so I could game with a family member over the weekend. Newegg (this was their own product, not a third-party) sent me a brick that could've been determined to be a brick if they had turned the power on for longer than 10 second. When I asked for a replacement, they told me it would be 2-5 business days before they could begin the claim, and then another 2-5 business days before they could ship out a replacement unit. So roughly two weeks before I could get a working unit. I said that was not acceptable since I paid for the overnight shipping and asked for all of my money back including shipping.

The products I received from Newegg were as expected, this review is about the ordering, shipping, and customer service experience I encountered. This was the worst customer experience I've had in a long time. It was so bad, that I returned every order I had placed (over $1k IT equipment) because I refuse to give this company my business anymore. As a company founder and technology professional, I will also advocate to refusing or revoking any Newegg Business accounts in my future dealings.

Finally, someone was able to get the issue resolved and issue a full refund. Glad that the customer service stepped up and resolved my issues.

I ordered a computer fan/heatsink, waited a very long time, and when it arrived the wrong item was shipped. It was VERY obvious that this IS NOT the same item ordered. I contacted them and was asked "How do you know it's not the same item?" - and - I was required to pay for the return shipping. So let's get this straight: I order a product, the wrong product is sent, and I have to pay to return your mistake. Maybe there is another - GIANT - online seller that sells prime things that despite their somewhat, at times "questionable" business practices: at least they own up to their mistakes. Will I get a refund? I don't know, I don't trust them to send me one despite me send the product back the day I received it. And, I don't care: NewEgg is dead to me and this review is the last I will think of them. R.I.P.

Updated on 09/10/2020: Newegg update: My review from 9/2/20 about Newegg continues to baffle me. My order is still labeled and awaiting pick up by the carriers? They charged my credit card on 8/27 but I still have no product and no satisfaction. Newegg went from being a "Yolk" (read as Yoke/Joke) to being scrambled. Covid excuses are rampant. Give me my money back Newegg. You have ignored 6 emails and 2 phone calls (phone wait is 2 hrs or more) and you suggest contacting my email, which you then ignore. Hello....

Please stay away from this company! I wanted my order by a certain date as it was important, and I told them to change the shipping speed within 30 mins of placing the order, they straight up said no (I was willing to pay the price difference). When I tried to return a refundable item they suddenly started telling me about all these hidden re-stock fees, label fees, etc which was about 50% of the whole payment. And their delivery times suck! The only thing worse? are their customer service reps. The guy literally just said "Just keep it if it works" on a $260 item!

Minutes after ordering a CD/DVD burner from Newegg, I tried to cancel the order. I also contacted Newegg and the reseller. Both said they couldn't cancel, and to just return it or refuse shipment. I wasn't home to refuse shipment, and the label cost to return costs half as much as the item. DO NOT ORDER ANYTHING ONLINE FROM NEWEGG!

TL;DR: When it comes to buying a high-demand item that may be low stock, don't trust Newegg's own website item inventory; you will get a 24 hour wait before an automatic order cancellation and then customer service will lead you around in circles before offering you a $10 coupon. So the full story, it's COVID time and I'm trying to upgrade my graphics card to handle my new 4K TV–turns out you need lots of VRAM to handle all those pixels, let alone textures in 3d games–and every major retailer is out of the recent generation of video cards. It's August 30th 2020 and you can't find a 2080 Super or a 2080 Ti of ANY variety almost anywhere except for 3rd party vendors who mark up the price $200 to $400.

I ordered a Mac book which was sent from a private seller Dana. It never arrived- 3 weeks later I was told the loss claim was denied. Someone else signed for the package and I am out $1200. They are doing nothing. Do not order from this company. They will rob you.

The shipper refused to remove the signature mandate, despite my wish for no-contact delivery due to want to stay safe during Covid, and Newegg did nothing about it. They wouldn’t even let me change my address to a place where there was at least a doorman. Further, when contacted many times they kept condescendingly saying “as we said” and “to be clear yet again” though my questions were different each time.

I have been a Newegg customer for over 10 years--hundreds of orders. Their customer service is now dead. Spent over 3 hours taking pictures to document and return the wrong product they sent me (because they only take UPS returns). Obviously the box was way too small and the weight was 1.5 lbs (instead of 8 lbs on the RMA label). For a $32 return (instead of the $140 part I ordered)? And they won't refund shipping for their screw up? And then wait 6-10 business days for the replacement (that will probably be wrong or broken). They are now a joke. Look elsewhere--there are dozens of better options.

I Purchased 2 tiVo items from Newegg. Or at least I thought it was from them. Seems like everything I purchase from them was from a third-party vendor. So any price matching was inexistent and if I wanted a refund I would have to deal with the actual seller. Which was not newegg. So be careful. I would not recommend purchasing from them. Also... prices were much higher from Newegg once I compared with other vendors.

I ordered a MSI X570 Motherboard. I needed it ASAP so I paid for "Rush processing" and "overnight shipping." Ordered on 8-17-2020, place the order and it was confirmed thru UPS that I would be getting a package the next day. Well I waited all day at home to get the thing, it is now the following day and no package and according to UPS and Newegg, the package has Yet to ship out. I contacted their customer service, each time I am told "To wait." If I had wanted to wait I wouldn't have paid extra to "wait." They refuse to help.

I recently purchased a video game from Newegg. It was my first experience using the website. I had purchased a digital video game available, as expressed on the website, as an Xbox One or Xbox360 game. When I installed on my device, it was downloaded as an Xbox360 version solely, despite being the same price as the Xbox One version. I reached out for assistance, but received no possible solutions. The representative I chatted with abruptly ended the discussion and thanked me for my feedback so they can update the system for the video game. I had expressed the service wasn't helpful and I was just told, 'sorry about that'. I would avoid using this vendor for video games, as I will now need to pay double to purchase the correct system game.

So, I originally ordered a Lian Li fan controller which had only 1 picture and no description on the site. When I received it, it turned out to be a LED fan controller that has a 6-pin plug. I have a lian li case that neither the fan power nor the fan led can plug into that, and it was not mentioned on the site. After spending an awfully long time waiting for support (I ended up falling asleep the first time I called waiting for about 30 minutes with a quoted time of 6-14 minutes, and the second time was answered in a short 6 or so minutes), I was greeted by a customer service agent named Loretta. She was EXTREMELY helpful, worked through the issue with me, and also noticed the fact that there is no description or anything on the website. After explaining my issue, she was kind and understanding and managed to work something out. Very good experience, and I recommend her!

I bought some RAM for my PC and it did not work with my Laptop, I asked for a return and refund and was given an RMA number and an address to return it to in Canada. I should have realized that seemed weird but I went ahead and sent it there. Now it has been over a month and multiple contacts to customer service that just tell me to keep waiting 3 to 5 business days. I am through waiting and asked to start a claim for a refund and now, after a month of being told to wait, I am told that I cannot even start a claim since I sent the return to their warehouse in Canada and not their warehouse in California. Huh. That was the address they gave me. Still waiting for their Internal Help Center to get back to me now. If you plan to buy something from this outfit, be sure that you won't need to return it.

Awful company. Bought something from their marketplace. Complete scam. Products arrived damaged and ruined. Marketplace seller will not respond to messages. Phone number for the seller is no longer working. Newegg won’t refund items. Supervisor just hung up on me. Awful customer service and company that is dishonest.

Newegg ended up issuing me a refund for both my return postage fees and my restocking fees. Of course that was after writing this review on ConsumerAffairs and going back and forth with a rep a few times. So I still ended up wasting significant time for something that should never have been an issue. For that reason I'm still leaving 2 stars...Bumped up from 1. Thanks to their support team. I feel sorry for them having to deal with this stuff daily.

Always have used Newegg since early 2000's to build computers. I finally had one DOA and had to RMA it. The entire process took an entire month, when it should have taken half that max. I called support and they could not offer me any solutions to expedite or refund me money. Just made me wait over 2 weeks for "processing". I will just being using Amazon from here on out. Buyer beware when returning products.

Updated on 09/14/2020: Ordered webcam, never came in. Customer service was no help. Disputed charges & item finally came in months late. Refused return. Finally after months accepted the return than failed to return my money I paid. Never once tried to help locate missing item. Once item came in months late they said it was past the return date even though it was delivered past the return date.

Laptop was much smaller than pictured, more for a child. I had to pay $48 dollars to return the item, including $13.00 in shipping. During my purchase exchange, I got a pop up to add a box of surgical makes for approx. $17 dollars, I made the mistake of buying them as well. Easily, 25% of them break whenI'm first putting them on, they are so cheaply made! I told customer service of my dissatisfaction, and got no apology, or offer to replace. You are better off buying where you can return unused merchandise for free!!

Unbelievable experience with Newegg customer service today. Got an RMA Approval email on 8/3 stating, "Your return ( RMA Number: *****) has been posted, which means that the contents have been verified and your return has been approved. If your return was processed for a refund, you should receive your refund to your original form of payment within 3 - 5 business days."

I would rate it lower if I could, I had an issue with the package that was sent before (Showed a deliver by date when ordering and paying, when date came they claimed it was really a different date). I should have never used them again. With everything that is going on with the USPS I made sure it would be shipped using UPS. Well they fail to mention they only use UPS to give it to USPS. Now they are doing a claim process that can take an additional 7-10 business days, and I am sure even longer after that to get my money back. I ordered the package July 19th with estimated 4-7 business days delivery time frame. it is now August 8th.

This was the worse shopping experience I have had in almost 20 years of business. Below are two of my recent orders related to a sale they were having:

I ordered and got a tracking #. Product never showed shipped. Customer service stated tracking # was invalid and that happens a lot! Filed a claim which was never addressed so ended up cancelling, requesting refund and Re-ordering. Second order placed and got tracking # again. Again product never showed any movement so again contacted customer service and told invalid tracking #, and again claim could take up to 10 days to resolve. There is truly no follow up and customer service does nothing but tell you they will email warehouse which could be another 10 days to resolve.

After spending almost $2000 on a new build PC, I was sent 2 faulty parts that made it impossible to complete the build. I immediately called them (2 days after receiving shipment to tell them I'd like to return all items since they ship faulty parts. They fought with me for DAYS trying to just issue me store credit and not accept my returns. Finally, they said I could return the items AT MY OWN SHIPPING EXPENSE AND ONLY RECEIVE PARTIAL REFUND. In the end, I will only get about half of my money back after being sent bad products. MAKE SURE YOU DO YOUR OWN DUE DILIGENCE BEFORE SHOPPING HERE!

What a horrible experience. I ordered a PSU, and was given a fake tracking number. I ended up getting it from somewhere else. The PSU finally did come in the mail. So I started the RMA process, and what a joke. They finally said I was getting my refund in 3-5 days. Well day 7 comes around and no refund. Then they told me, if I had a case open with PayPal, I had to close it before I would get my refund. This made me feel really worried. I am the point now, where I call the Attorney General, The FEC and FTC and a personal lawyer and sue the crap out of them from my time and lost money. I have recorded all my time spent having to deal with this.

Newegg seemed like the perfect site to place an order for my new PC in June 2020. I opted to order the individual components and build the PC at home. AMD Ryzen 3600 was at a discount due to a gift code that AMD was supposed to accept upon logging in from the PC containing the newly installed Ryzen CPU. In the real world - AMD's code had expired in May 2020 - more than 3 weeks before I have place my order with Newegg. Once the code was rejected by AMD, and they were very specific that the mistake was made by Newegg since they have announced the expiry dates very clearly, Newegg's "support" team did nothing to support and eventually left my last email unanswered. Crappy attitude, no accountability, go build with other company.

I bought an MSI monitor and within days it began to glitch. The picture is fragmenting and causing the screen to error. Now they won't replace it. It's literally been 1 week. If you want to buy from a company that backs its product, don't buy from Newegg.

I've been a customer of Newegg for over 10 years and the last few weeks shopping with them have been so horrible. I've never had to write a bad review for a company and this time I felt so "disgusted" I had to write a review. To my surprise I noticed that in 2020 there are so many bad reviews for the company. This used to be my go to company for computer parts and now... I have to go elsewhere.

I ordered a filter for my face mask. I originally bought three facemask from this company in May, 2020. I have sent several mails to no avail. My credit card has been charged since May 15, but we are in July with no product in hand.

So I preorder this motherboard almost a month ago while it wan IN STOCK! It was finally released in 6/30 and I have yet to receive any update. I called today and the man I spoke to told me that it was out of stock and I was going to have to wait 2 MORE WEEKS. In order for them to restock and send it out. What is the purpose of pre-ordering something if you will not be able to get it on release date. I’m extremely annoyed and I don’t know what else to do. I even asked him if he would give me information like when it would restock and when what number I am in line to receive the item. They said Newegg doesn’t give them that information. So now it’s a waiting game and I’m afraid that they will pull this stunt again.

So here is my experience with NewEgg, I bought a $1200 3D printer because I want to expand 3D printing parts for Covid Patients and supply hospitals with needed supplies. I received the printer, it had a shipping label with my address and the shippers return address, The shipper as I found out is a third party company "Letwing Digital" a Chinese based company. When I opened the box there was a completely different printer, an Ender 5 Plus which retails on NewEgg for around $560.

I ordered a skateboard in May, the company sent me an email weeks later saying it was Out of Stock. I have asked for a refund over twenty times. Called them, emailed these horrible people twenty times. I have 10 different emails saying my refund is in my account, another 10 saying it hasnt been refunded... How do we as Americans let these fraud Chinese companies sell on Amazon, Instagram and other social media accounts? I will not stop reviewing this horrible company so that someone else doesnt lose their money.

I bought the 5700 XT from Newegg and I was having minor problems with the card. I heard the GPU have driver issue but bought it otherwise since some people say they didn't have any problem. I didn't want to take the risk of more problems so I try to return it. It cost a big whopping $60 stocking fee for having the item for like two days. They don't even pay for shipping to send it back so you have to pay for that too. I also read that some people say Newegg didn't even accept their returns. If you do buy from Newegg, make sure you going to keep the item or else it will cost you money! Otherwise go buy somewhere else like Amazon. I return stuff from there before with no stock fee and got my full payment back!

Horrible customer service experience. I ordered the wrong item and sent it in for a return (new&unopened). As this was my mistake I was happy to pay shipping both ways, but was disgusted when they charged 15% fee to return them. I work for a small e-commerce shop and we reserve fees like this for returns that are received used, damaged, or missing parts but they charge it on all returns. Amazon had same price but I wanted to support the smaller company, sadly I won't be back.

I tried for over a week to purchase an item from this online resaler. It was a NIGHTMARE! Because you may only use one form of payment at the time of check out, and the item I wanted exceeded my payment method, I ended up purchasing gift cards to make up the difference. However, those took anywhere from 3 to 24 hours to come to fruition. Then, once I placed my order (WED) I found out FRIDAY that my order was cancelled, as the laptop I wanted was not in stock. Anyone who has ever had a laptop die on them understands that vital necessity of needing another device asap. Apparently, NO ONE AT NEWEGG.COM understood or understands this.

Order has been sitting still for 5 days. Placed an order for a graphics card on the 17th. The label was created on the 18th and then shipped to Baldwin Park, CA on the 19th. The wait times to get in contact with customer service are ridiculous. I finally got hold of one and he filed a claim for a missing item when I called to report a delayed shipment. In the email with the claim it says it takes 3-5 business days for a missing item and then another 7-10 business days for a lost shipment. This is a ridiculous amount of waiting time and I doubt they intend to compensate me. I just want my item.

Customer service is a joke. They make you wait for over an hour to get someone on the line. Then after you tell them that you have waited over a month for a product that they promised to get to you in 3 weeks, that you want to cancel. They refuse. They say it's on the way. I ordered June 8 and received it on July 23. They purchase stuff from China and lie to you as to when the product will be delivered. Newegg used to be a good and trustworthy company. That has changed. I will never buy from them again and I strongly urge anyone to not buy from them.

Have been trying to cancel an order because nobody will help me. I did speak to one representative that sent an email to Best Choice Products, never got a response from them. Have been trying to get through to Newegg to cancel the order because item was never even sent from May 28th. Can't get through again to them. Wait time horrendous. Was told 23 min., over 1 hr later still waiting. I just am tired of it all. You can't contact best choice. Apparently not taking phone calls, and they don't answer emails.. Will not order again from either company.

I placed an order at Newegg. They shipped the item to the wrong address. Used their chat to cancel the order and get a refund. Instead they had the item re-shipped even though I told them during the chat that I had ordered the item during the chat and cancel the order. They re-shipped it in a way that would require me to pay a fee to pick it up. I refuse to pay a fee to get the item. I have gone around and around and around with Newegg and they steadfastly refuse to provide a timely refund. It has now been over 3 weeks and I don't expect them to refund my money any time soon (or at all). I have read a few reviews here and Newegg has bent over backwards to resolve the issues. Surprised that they have refused to do so with me. So beware, not everyone is pleased nor do they treat all their customers right.

I placed an order at 3:52 pm and tried to cancel it less than 3 hours later. Finally 2 days later after emailing and unsuccessfully using their chat feature, I was able to speak to someone who did cancel the order after waiting on hold for 45 minutes. I confirmed that the credit would be for the total amount already charged to my PayPal account. I received a credit for the price of the item less the tax. I have again tried reaching Newegg and it is virtually impossible. I have waited on the phone for two hours twice plus waited on chat for 45 minutes and no one responded.. There is no other way to contact them that I know. They either need more customer service reps or to do a better job so that they don't need more. I feel cheated. Even PayPal is getting difficult to reach.

I ordered two controllers and paid via PayPal for protection plans on both. Their website, and UPS agreed that the order has not been seen for 4 business days. A Newegg.com representative admitted on the phone that the order was lost. The same representative refused to refund me. I reached out on Twitter, and they asked my a question via DM then tweeted that they had replied to me. Then they didn’t return to the DM or Twitter thread completely ghosting me. I’m left to dispute the charge via PayPal and write this review.

I ordered a Corsair ax850 PSU. An hour later I got an email stating that they are out of stock and my order has been cancelled. I thought it was odd because when I ordered the PSU it said “New Arrivals.” So I search the product again on their website and turns out the price was raised a bit over $20. I emailed them to tell them that you can see that the PSU was in fact still in stock. I got no response. Extremely shady practice. If you google this type of transaction, they have done it plenty of times before. Beware.

Finally honored their returns policy after Consumer Affairs became involved.

Updated on 06/11/2020: Newegg, this company is specialized at CONSUMER THEFT. Some of my orders are in the process of reimbursement which it will take 7-10 business days due to shipping issue. They don't give any updates or reasons after the process. Sadly after going through this excruciating process. You'll end up not getting the reimbursement or your money back. Which it'll end up to another investigation until they get the returned item. Company looks legit but it's a fraud.

Order eventually showed shipped on tracking.

I have ordered from Newegg for decades because of their service, but something has changed and it is not a good thing. I have purchased a couple of "Refurbished" Headsets from them recently, which were not refurbished, just used. One of them still had some kind of food crusted in the docking unit. Gross. I just figured it was a mistake, so I ordered 2 monitors for my organization from Newegg Business in March 2020. They received the payment check, cashed it, then canceled my order for "Non-payment". Apparently the accounting dept. was not communicating with the distribution dept.

NewEgg Fraud. I purchased a LG TV from NewEgg and they used a seller to fulfill the order. That seller, unfortunate for me is not authorized to sell LG TVs. So while my TV is 8 months old, I don't have a warranty.

The product shipped relatively quickly. I was very happy with the product at first sight. The problem is that the motion sensors had batteries explode in them leaving them useless. This is after following the instructions installing the panel to my wall and wiring it together. Newegg solution was a full refund which entailed me unwiring my product and leaving a hole in my wall. There are a lot of companies that will stand by their product and shippers. I surprisingly found out the hard way. Newegg is not one of them.

I ordered a cheap phone for 110 bucks and it said it would come two days ago and it says its still out for delivery estimated time two days ago. In short I have no idea if and when this is coming. However, my brother used this website to find computer parts so that may be more reliable.

I purchased an item, a network storage drive, from a third-party seller via Newegg. When I received the product on April 28th it was broken. I started a return, but due to my city being shut down due to COVID-19 I didn't have anywhere to actually drop the package off to be shipped. Newegg finally received the product On June 2nd - 4 days outside of their normal return policy. Normally I would consider this my fault and carry on with life, but I expected Newegg to be understanding under the circumstances.

I placed an order for well over $3000 on May 30th and paid for 2 day air. On the scheduled delivery date (June 2) 2 of my 3 boxes showed up. After contacting UPS via phone and going to the ship center in person, I learned that my 3rd box was on a TRUCK in Baldwin Park, CA. New Egg did give me a refund on the 2 day air, but said that UPS gave me the wrong information and that the package was not on a truck. It is now JUNE 5TH and I have no THREE THOUSAND dollar package in my possession. UPS has no answers for me and New Egg has no answers for me.

I placed an order for a SSD and paid by credit card. It was declined. I called my bank and they said there were no problems with my card or account. I tried again but no good. I tried another credit card and process just hung until upstream timed out. Gave up on the chat after waiting for 25mins. Cancelled order. Also. Couldn't get back into my order as it didn't recognize the order number which I copied from the email confirmation sent by Newegg.

I bought parts to build a computer. I received case, graphics card, memory, and an ssd. However, I never got the power supply and motherboard that I ordered from the site. They provided tracking number, I investigated and turns out they never sent the item. I confirmed this with both UPS and USPS. I called their customer support and they said that it would take 7-10 business days to get my money back or replace the item. This is unfair and theft.

Item: 9SIAMXZB910156 - Product description: "Breath Valve Mask PM2.5 Air Purifying Influenza Anti-Dust Anti Pollution Personal Protective Care". This mask is a simple open cell urethane "cover" that will not stop anything other than rough cut sawdust. The product is neither purifying, nor protective. You can see through the item. I only opened one package, out of four. The refund claim is denied as being a "consumable item". I am an expert in foam materials and am very familiar with this product. Anyone thinking this is a protective product should be warned. CAUTION: This mask will not stop anything. The whole deal is a scam because the product came from China and I doubt very seriously that the company has any intention of cooperating. A UPS label was available for $12, that would be subtracted from any credit. Now the credit is denied for the above reason. This product is a sham.

Newegg returns denied my motherboard MB replace request RMA. Newegg cited "pin damage and thermal paste present." When I received the motherboard I inspected the socket pins. I contacted ASUS tech support and was assigned a service no. I verified with ASUS support that the socket pins looked OK. I used a magnifying glass to inspect all pins and they were OK. I saved emails with ASUS tech support.

I was charged double on my latest order from Newegg, causing my credit card to go over its limit. One charge was cleared, but the other was listed as pending. After waiting about 5 days with no change I decided to contact customer support. I asked if they would be able to do anything about the double charge, to which they denied even seeing a double charge. I then asked how long the pending charge would take to clear, as I was unable to even use my credit card during this time period. I never got an answer to this and gave up as they were seemingly giving me no straight answers to my questions.

The company located my package within 24hrs, the shipping cost was refunded as a courtesy and I will continue shopping at Newegg.com in the future.

I purchased a generator for a good price, but entered wrong street address. Two days later when I noticed the error, I contacted Newegg. Phone wait time was 1.5 hours, so instead I chatted. The customer service was very nice and said they would correct the error. A week later, just one day before delivery, I notice the address was still wrong. I called UPS, but they stated only sender could change the address. I then called Newegg, waited 35 minutes before being connected, and was told they would not call UPS to correct. Stated policy was to wait for the item to be returned, then credit my account. This should take 3-4 weeks. They then advised me to reorder.

Such a poor experience. I work in IT and specifically in the customer service area. I will be sure to share my experience with as many fellow IT people as possible. I purchased a TV. It arrived 2 weeks later with a smashed screen. After waiting forever on the phone I finally speak to someone who seems very friendly. They help me file a claim, but failed to explain the return process. I had to try and contact customer service multiple times to get a straight answer on how the return procedure works for "large scale items". Now that I know the processes, it's fairly simple, but it seems much more complicated from the emails and lack of communication.

I have purchased from these folks many times over the past few years and always been completely satisfied. Ordered a webcam recently without carefully looking into the supplier and now am out the cost and unable to get any response from Newegg. They seem to have transitioned to a system of providers who are in China. Many of whom do not live up to the sales but take your money and go. This order forwarded an tracking number that is bogus and untrackable even on China Post. No more Newegg for me.

I have ordered twice from this company, once for a business and once for myself. Both times the third party failed to get me my product. I have followed protocol. Newegg only sends out emails. It's down to you alone to get it resolved in some kind of timely manner. The customer service rep which I could only reach via chat online gave me attitude and then disconnected when I asked her to intervene which they have zero ability to do short of an email. Lesson learned.

I wrote a One Star NewEgg review this morning at 04:30 after finding myself in NewEgg's automated return protocol for hard drives that were in no way going to work. I have been working on a rebuild after a fatal crash and I waited ten days for these drives. I was just about to slam them in and start installing programs. NewEgg's return policies are rough. Know that going in. However, after writing my earlier review I was able to contact them this morning. They stepped up and made it right. Five Stars are for their doing proper customer support and relieving me of the stress created by all the return related charges. I Still Have No Drives -- but I do have deadlines...

I went out to purchase a phone and found it on Newegg. I'd purchased from them in the past (15 years +), so I got the phone I wanted (900 dollars). I didn't know it at the time, but I was on their "Market Place" and the phone was provided by some other company. When I went to set it up I found out that it wasn't compatible with Verizon's network, so I went to return it. Found out that there is a 15% restocking fee for anything on newegg and this company charges a 20% restocking fee. I also had to pay for the shipping back.

I have ordered from Newegg before and have always had problems with them. I should have learned but this is the last time. I placed a recent order from them that stated I would receive the order within 8-14 days. A month later I have never received the product. I contacted customer service (anything but service) and was on the phone with them for over an hour. Representative (Chelsie W) kept telling me there was nothing she could do and refused to issue a refund. She gave me tracking numbers and tried to tell me the item was shipped. It was not shipped. It just said a label was created. Then she changed her mind and gave me a tracking number from a different company. It did not show anything about my order or my destination. I tried for an hour to get her to transfer me to a supervisor. It took over an hour to get her to transfer me to Cassie L.

BUY FROM AMAZON! I purchased an MSI main board. I have had plenty of success with MSI. Product came, clearly opened, sent it back and requested RMA. Denied. Said I the end user damaged it. I reached out to MSI, who verified it was refurbished, but will fix it for a fee. I purchased the insurance, reached out to them, claim denied. I paid for new, and am completely screwed out of new product without more $ out of my pocket. Newegg peddles with insurance that had no value, after they, the retailer wouldn't make me whole after sending damaged refurbished product when I paid for new. Just plain awful. I literally did everything a consumer can to protect my investment. Next step, charge back with my credit card. I hate playing like that, but they didn't give me a choice.

This motherboard is not connecting with the cable internet even if we update the bios, after searching about the problem and reading many reviews it came to my attention that this SKU is having manufacturing default and problems with internet connection ex: every time I switch on my pc the internet (cable internet not wifi) is not being connected automatically and facing issues with this. Furthermore, if add a wireless connection, the motherboard is working perfectly…. So, the issue is the with the motherboard itself, as explained previously, all are buyers are complaining of this specific.

Newegg used to be awesome. I used them for all my computer parts for about 20 years. Now I avoid them at all cost. I hate what they've become. The site is convoluted with high priced marketplace junk from the same sellers that ruined eBay. If you decide to sift through all the garbage and see what they are actually selling, you'll find their prices are higher than just about everyone else. They have changed their policies over the years and you really need to read them closely for each product as many different items carry different return policies.

Order date for both items was April 11 2020. On April 23 at 5:03 PM EST I trying to contact support. It was awful. I was 120 in queue. "What does 120 in Queue mean?" So I went another way and message them on April 23 2020 @ 5:03 PM EST To find out where my orders were.

I placed an order with them on a Friday for a digital download code thinking I would get an email with the code for steam. Instead I got an email telling me my account had been locked and the order cancelled. When I contacted customer service and even talked to a manager the only thing they would tell me is that I had to wait until Tuesday, 4 days later, for their verification team to look at my account to see if it could be unlocked.

Took my money and seller never sent items. Newegg refused refund. Beware this commission a fraud. When contacted they respond it's the third party seller's fault and refuse to honor their guarantee to resolve.

Several times contact customer service about non receiving item, finally get refund with but with less amount what I was charge. Representative can't solve simple problem comparing charging invoice with refund invoice.

I bought a battery for my laptop 2 weeks ago and they said I will get my battery within 5-7 business days and I just tracked it and it showing coming May 7th. Only contact I had was a robot that I waited 25 min for. I asked for a refund and they told me I have to pay 16$ to return something I never got. I bought same product Tuesday from Amazon and I received it today. They are abusing the customers. Please don’t buy from them well worth 2 or 5$ more from other vendors.

I used to exclusively buy all my computer components from Newegg, but I recently had 2 back to back terrible experiences.

My 21 year old daughter just paid 1500 for a gaming PC and this computer will not power on. When I call New egg no answer and left my phone number with auto call back still no call. I'm very pissed off **.

I understand that it is busier than usual, but not being able to at least track your product or finding out it is lost without any notifications until I contacted them was frustrating. I had reached customer service chat and was basically told I was SOL until they completed their investigation of what happened to the package. Now I am out $250 with nothing to show for it and no replacement on the way and having to wait a full month. I'm now even unable to request a refund. I used to love Newegg until their customer service started waning. Needless to say I will not be buying from them directly anymore.

I ordered facemasks from Newegg.com and they did not come on the time as the company advertised. When I checked online, the delivery # could not be traced (DHL), and when I requested online to have the company to call me at time they set, they never did. When I called them the automated voice said I would be answered in 30-35 min, but I waited for 1 hour and 20 min, I was NEVER answered. The company is there simply to cheat the customer for money and they simply used the COVID-19 situation to cheat for money. It is terrible to exploit the situation to cheat for money. It is a fraudulent company and should be sued!

To preface this, I have spent thousands on Newegg building computers for myself, others, and also buy items through Newegg for my business. After this experience I am avoiding them at all costs. I ordered an incorrect item and quickly noticed it about 5 minutes after placing the order, but when I went to cancel the order the website gave me an error and wouldn't allow me to. Afterwards I tried to contact support about this and didn't get a response till 1 am, and the rep informed me that it had already shipped so I had to wait and return it. So I receive the item, go to return it and they are telling me I have to pay return shipping.

I ordered this product, not realizing that Newegg already had a delivery address for me, so it was sent to my previous address. (They sure did make sure to have a correct credit card though.) I contacted newegg and their solution was to have me drive 90 miles and try to talk someone into giving me something I already purchase. What a joke! I contacted the seller and they told me they didn't care. I still, 3 weeks later, have no idea where the product is or if I'm ever going to see it. I HIGHLY suggest not using this website!!!

I bought a vacuum cleaner of Dyson brand in new egg spending over $200. I received a damaged item where certain pieces where broken and I realized that it was hard to assemble the item. I reached out multiple times to the customer service and all the times it was a huge wait time in online chat and I never received a callback. Last time one representative reached out to me and mentioned they are not responsible for any damage and mentioned that I need to directly reach out seller, whom I don’t had any idea about. I purchased item from their website and they are saying that they are not responsible in a very rude manner. I was seriously disappointed with the shopping experience and especially customer service. Recommend cautious purchasing items from their website.

I recently purchased a Ryzen 5 3600 CPU with the intent to only pay for said CPU, 3yr Protection Plan, and taxes at an ORIGINAL total of 208.59$. During my transaction Newegg made the price adjustment of -29.99 (the value of the AMD Xbox Game Pass 'gift' that was being promoted with the CPU). After the order was processed, an invoice was sent to my email stating the above details with the ending total for the CPU and Protection Plan coming out to be 178.60$ (-29.99 discount for the free game pass). After which, I received ANOTHER invoice for the 'free gift' showing a ending price with taxes included at 32.46$. Once this was caught due to my card being charged multiple separate times, once for the 178.60, and then again for the 32.46.

I ordered face mask on April 11, 2020. The website stated that most items ship within 3-5 days. My item took closer to two weeks to ship. I have tried contacting the company twice. One time I was number 50 in the queue and the second time I was number 13. I never got through to anyone. At this point I just want a refund. I no longer need the product. I do not trust this company and would not recommend anyone to purchase items from them. Also, I still never received the product or know which carrier was supposed to deliver the item. This company does not provide you with that information. However, what they will do is find ways to give you a partial refund. $12 to print a shipping label is insane, especially when I never received an item.

Ok first off let me say I use to love this company but the last few times I used them I got junk from them and they didn't do nothing about it the first time it happened. I bought a computer case that was bent on the rear of it like it was dropped and the hard drive I bought you could hear the heads hitting when it started up. Now at least this time they did offer to replace the drive but blew they case off (And funny thing the replacement drive did the same thing) then I got tired of having issues so I decided to replace the whole computer. So second time I decided to go a little more on what I was spending to get better stuff. Well I was wrong.

Purchased a refurbished computer and was expecting what I received, (a computer that was cheaper than new, worked well, had the features I was looking for with some new hardware). Was happy to find system operating and working as promised, issue was that the keyboard was defective. The issue became the customer service, could not get through (could be the corona virus precautions), but setup call back was three hours late (couldn't take the call), attempting to write customer service, (nobody returned emails, texts or chats), so I gave up, (spending more time than the $3 keyboard was worth).

Don’t buy an ASUS laptop via Newegg. Sent wrong product, then charged $300 restocking fee after return! Purchasing from and communicating with Newegg and DealKing has been a miserable, awful experience. I initially purchased a very expensive laptop which was deceptively advertised as having a ‘g-sync’ display feature. When the laptop arrived, I quickly learned that it was the wrong product and did not carry the advertised feature. When I promptly mailed the item back, I was assured by Newegg’s staff that the return would be free-of-charge on account of the false advertising.

Was looking for an AMD 3960, seen that Newegg.com had a decent price on them but were out of stock like everyone else at this time. They offered to sign up for a notification when they did have some in stock. So I signed up not thinking much of it. Later that same day something came up with our business and we needed to get a move on setting up another PC sooner rather than later. So we decided for the 1 year no financing at Amazon, we would just order most the parts we needed there and settle for a lesser processor for the time being not expecting to see the 3960 available anytime soon.

I will hesitate to ever deal with Newegg ever again. Due to some user error, I had to cancel 3 orders. This was less than an hour after placing them, I just needed to change some details on the order. They voided the orders A DAY later than I requested, and then suddenly my account was charged for something that had never even shipped. Okay, great, 3-5 business days and I'll get my money back. The worst part is, customer service explained to me that this happened because the item I ordered was on backorder. Newegg clearly states that they will not charge you for a backorder until it's in stock... Nowhere did It say that these items weren't in stock during my order process. Why was I charged for something that hadn't even shipped, nor was even in stock. By far the worst customer service experience I've ever encountered.

Our family business ordered 8 items from NewEgg in three orders. Not a single order item on the billing with any of its items matched up with what we were debited. Two items were not what we ordered and one was the "free" AMD Xbox Game Pass Gift. This "gift" was clarified with the selling agent as "no strings attached." Hmmm, not quite. We never downloaded it, but were charged tax; however, this tax was not reflected in the bill we downloaded.

I ordered a computer. After doing so did further research and it didn’t have all the connector ports I required. Received computer and cut the outside box to put in the return RMA documents. DON’T do that!!! Mike’s Computer Shop charges you 15% restocking fee for cutting the tape!! About $150 mistake!! Plus shipping charges to return that I was fully prepared to pay.

Purchased a gpu via the website, funds were deducted from my account, and I received a notification that the item was in packaging. Two days later... "We're sorry the item was out of stock when your order was fulfilled." Can't trust their inventory management system, money and time wasted on big ticket item w/ a meek apology.

Once upon a time this was THE place to purchase computer upgrades. They had the best prices and customer service was exceptional. Not so anymore. Since Newegg was bought by a Chinese company, the marketplace is full of fraudulent sellers and Newegg will do nothing to correct this. You are giving your credit card to an unverified, unknown, unscreened person/fake company and Newegg will not honor marketplace refund requests. "You didn't get it? Aww too bad".