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Reviewed Aug. 8, 2023
Made an order with an account I had for years with no issues, account was instantly locked and my order was cancelled. I called in and the person told me there was nothing I could do and that they don't have any information on how to help. Total waste of time to deal with when I can just use any other online retailer for a better experience.
I am so sorry that you had this experience. I will be reviewing what happened on this contact as this is not the experience that we want for our customers.
Reviewed July 13, 2023
I have been a customer of Newegg for more than 20 years. Newegg has been my "go-to" place for all my computer parts. I placed an order on July 5th, 2023 for some memory sticks, the ad said I would have it in 5-7 days. More than a week later, my purchase still has not shipped! It seems Newegg has started letting 3rd party sellers (scammers) sell on their website. After multiple attempts to get a intelligent answer from the 3rd party seller as to why my order has not shipped yet, I told them to cancel the order and refund my money. I also called Newegg customer service and they were of little help. Their answer - " We will contact the seller and see what the problem is." 5 days later I have still not been contacted by Newegg with an answer!
I called my credit card and told them to stop payment on this order. After explaining to them the problem, they agreed and said I would see the money back in my account in 2-3 days. Stay away from Newegg, they are no longer a reliable business! After just checking the Better Business Bureau, I see they have an "F" rating. That's really too bad, I really liked doing business with Newegg for 20 plus years!
I truly apologize about your overall experience with us as well as our Marketplace seller. This is not the experience that we want for our customers. I will be reviewing what happened on this order internally so that this does not continue to happen. I will also be submitting a complaint against this seller. We take these things very seriously.Thank you,
Reviewed May 11, 2023
I attempted to buy gift cards from Newegg in order to consolidate pre-paid visas I had received as gifts. NewEgg banned my account without explanation and was extremely difficult to deal with. I was informed by them that they no longer wished to do business with me even though I had been a customer for over 10 years. They offered no explanation for this. On top of all of this it wasn't until I filed a dispute with the BBB that my gift card purchases were refunded.This is the treatment I get for being a loyal customer and spending 10s of thousands of dollars with them previously? I'll take my business elsewhere.
Hi Scott! I do apologize for the experience you had while trying to make your gift card purchase. Can you send me your order number, so I may take a look? I’ll assist the best I can.
Reviewed April 24, 2023
Purchased an office 365. Newegg said office 365 was only allowed to be used with a gmail, but not with a domain name. Refused refund on a new unused product. Had to dispute the charges with my bank. Took screenshots that the office 365 stated it would include custom emails.
Hi Jeannie! I’m so sorry to hear about your recent experience with your order. Please reach me with your order info, and we can go from there. Thanks!
Reviewed April 21, 2023
I ordered a $2800 desktop that is apparently being treated like a $5 nicknack that gets bottom of the barrel ground shipping. I am 6 days into waiting for a device, that Amazon and other companies that I bought my accessories for already got me their items to me in the mail, that now is saying I will be waiting 3 more days to get my device. $2800 has passed through at least 5-6 ground transports and dispatch centers meaning over 10-12 times has my item been chucked and tossed around still not to arrive on time. Unacceptable Newegg.com. I spend my hard earned money for you to send me the cheapest shipping option you could find. Only reason you get 2 stars is for beating amazon's price by $100 and even then I'd rather have my device untossed and 5 days before you could ever get it to me newegg!
Hi Mike! I do apologize to hear about the shipping that was used on your order. Can you send me your order number, so I may take a look? I’ll assist the best I can.
Reviewed April 14, 2023
I was in the market for a Brother Laser printer and searched the internet. I found the one I wanted for a good price on NewEgg and ordered it. The ad said it was new and would be shipped from the US. After about three days or so, I decided to check on the shipping progress, only to find out that it was being sent from someplace in China. I was banking on it coming from the US as stated in the ad because we know how long things take to come from China and I needed the printer.
So I went on the website and chatted with someone on NewEgg named Sofia who was no help at all. After getting in touch with Pay Pal and also my credit card company, I was sent a used printer packaged in a box from Walmart that had "refurbished" stamped all over it. I was then blocked from contact with the company. I have all the documentation in a file.
When I went back on the site to see if the ad had been changed, they still had the same ad up with the same false advertising. So I have reported it to the Better Business Bureau only to find out they have a voluminous amounts of complaints against them. BEWARE if you order anything from this company. They have a carousel variety of complaints against them. This was a classic case of "bait and switch" tactics. Check with the BBB if you have any doubt of my claims and you see exactly how this company operates.
Hi Danny! I’m so sorry to hear about your experience with this order. Please reach me with your order info, and we can go from there. Thanks!
Updated review: Feb. 2, 2023
Newegg helped me get it cancelled, watch who you buy from on Newegg. They got scammers y'all!
Original Review: Feb. 1, 2023
So there's a few sellers from China now that don't really ship the item or the item described, it's just sad Newegg is the new AliExpress. I always used TigerDirect, but with all the changes thought I'd try Newegg. I was wrong per-usual.
Thank you for taking the time to leave us a review. I'm glad that we were able to assist in getting your order cancelled. We take issues with our sellers very seriously and have since removed this seller from our platform.
Reviewed Jan. 31, 2023
I ordered a Ring doorbell due to a better price compared to Amazon, and after a few days on a Saturday, I got a text message that it was delivered. I was home and I kept checking and there was nothing. I contacted them a few times and they replied a day later that they are looking into it. Then they said they will see why it was never sent, and finally, they said they will try to send another one but I gave them a deadline. It never arrived and finally, they emailed and said they credited me back the refund yesterday. As of today still no refund yet. Waste of time and definitely shady! They stay in touch which is nice through emails, but ultimately you are much better off buying from a reputable company and pay a bit more. I hope I get my money back because I don’t have time for any disputes.
Hi Mo! I do apologize to hear that you did not receive your item. Can you send me your order number, so I may take a look? I’ll assist the best I can.
Reviewed Nov. 2, 2022
Extremely shady company to stay away from. I had placed a laptop order, while I'm traveling out of state and staying in a resort for a month, recovering from injury. They cancelled my order without even sending me any notification. When I called them to ask what happened they were abusive, hateful (because of my ethnic origin - I live in the US for 30 years, but this makes them treat you as a 2nd class person), implied I was a fraud and told me right away that my "account" was blocked. I never opened any "account" with them and tried to buy laptop as using guest option, like I always do with BestBuy or ebay. The woman in Newegg customer service was nasty from the first words implying I was some kind of criminal because I ordered to a resort address and didn't think there was anything wrong with them never sending me a notification of order cancellation, while I waited for delivery wasting my precious time.
They acted so shady as if they operate in the criminal world, and I do not trust they sell truly new hardware now, too shady company. I had bought the same laptop for the same price on ebay without any issues, using it right now and got a 2nd laptop deal from popular big box brick-and-mortar reltaler online, both delivered very fast and without a problem, to the same address where I'm staying. At least with reputable honest company and highly rated ebay seller I know what I'm dealing with upfront and can trust them. Newegg behavior would not be tolerated in the normal business world, I'm looking into involving the government to penalize them now.
Reviewed Oct. 14, 2022
Newegg sent the order to their Market Place Curry shop and curry shop ordered it from Amazon and it came in an Amazon box. The barcode on it linked to a cheap $28 battery on Amazon that I paid $73 for. They take orders and buy a cheaper imitation from Amazon and don't even bother to repackage it. Even the delivery picture shows Amazon on the box. Don't ever order anything from them again.
Reviewed Oct. 12, 2022
I’m not sure how they can stay in business with such poor systems in place. They aren’t even the cheapest, but I purchased through them and had the worst time with support. They use sellers with terrible reviews online and push the blame to the sellers. That doesn’t help and means that the buyer is out of luck. Don’t use them because they don’t care.
Reviewed Oct. 11, 2022
Ordered video card. Box arrived empty. They take no responsibility for delivery of goods to their customer and refused to file a claim with Canada post. Canada post requires that the sender files a claim. I recommend that no one should trust this company. They do not deserve your business.
Reviewed Oct. 10, 2022
I ordered a phone from the wireless place under Newegg.com. When I got the package, it had a flyer in it that said "this product may not work on AT&T's network. I called/sent an email regarding this flyer, and they replied via email "According to our in-house testing it works". It does NOT work. This phone will not make voice calls. I took it to 2 different phone carriers, and they both said it was defective. I tried sending the phone back via their own RMA, and they cancelled it and said I was outside their return policy. Irregardless, IT IS DEFECTIVE. It will not work, and they will not refund me my money.
Reviewed Oct. 7, 2022
My son has an Xbox one and he accidentally ordered Fifa 23 for Xbox X/S. When he tried to use the code and it didn’t work, he realized his mistake. He immediately contacted customer service through chat. He asked if he could exchange the download for the correct platform. He was told that the request was not guaranteed, but he would be contacted in 3-5 days with the decision. Well after checking email everyday with no response, I contacted the company on day 5. I was told that because the code was redeemed, nothing could be done about the order. What?! Redeemed?! The code could not be used on my son’s Xbox, so how could it be redeemed?!
I’m wondering if someone at the company used the code after realizing that my son couldn’t. They never informed us of their decision but, they offered us $20 off of our next purchase from them. Seriously?! Our next order? I informed the rep. that I would never order from them again. Ever!! I should have read other reviews and then ordered from a reputable company like Amazon, Best Buy, or Target.
Reviewed Sept. 28, 2022
I bought a 6900 xt from Newegg in late August. I returned it due to not working properly for my PC. I would say I had the GPU for a week and this GPU was brand new from the manufacturer. I inspected it to make sure nothing was damaged before I returned it. I got a call from newegg rep that "somehow" the serial number was scraped off and therefore my return was denied. I honestly believe someone at newegg did it on purpose. I will never buy anything from them again and I also had a friend with almost the same thing but he returned memory sticks. Beware for sure. Just buy from Amazon, Best Buy or local Micro Center.
Reviewed Sept. 8, 2022
The computer arrived, but it was missing the keyboard that was supposed to come with it. When I messaged support, they were incredibly unhelpful. They basically told me that they couldn't just send me the keyboard separately, and all they were willing to do was refund $30 off my total purchase price (which was over $2,000!) I'm sorry, but if it was THEIR screw-up not shipping me the correct parts, then they should be OBLIGATED to send me the missing items. I definitely will never shop here again.
Reviewed Sept. 7, 2022
I just ordered a laptop from them and want to cancel the order before it ships. It has not shipped ant the site will not allow me to cancel. I was led to them by capital one while looking at a laptop on another website. Beware of Capital One diversions when shopping. Capital One is very misleading. I see that Newegg has a bad reputation and I am finding their customer service is horrible. I regret this experience so far and will avoid them in the future.
Reviewed Sept. 3, 2022
I bought a computer from this company. After opening it and setting up it up, it did not work. I called them to fix the issue and doing the troubleshooting with their support it was discovered the graphics card was not working. They gave me an option to request a refund or get a replacement. I tried getting the replacement but when that came, it was not only visible damaged but also had the same issue as the first product. I then requested a refund. They eventually refunded me the money but I recently discovered they charged my credit card without an explanation or permission and now I will be disputing this with my credit card company as well as reporting them for scamming people as I have seen other reviewers with the same issues.
Reviewed Aug. 24, 2022
We ordered a gaming PC and once it was delivered and set up, we realized the graphics card was not working. We contacted Newegg and they gave us the information to send it back. After they received the product, they informed us the return box was damaged and they would not fix nor replace the gaming PC. I would value your time and find a more reputable company to order from in the future. If you have any questions or want to verify this review, please call me at ** (Casey). I am currently in the process of reporting this as fraud to USA.GOV, BBB of City of Industry and the chamber of commerce. I will also look into reporting this as fraud to my credit card and let their legal team handle it as well.
Reviewed June 1, 2022
I bought two things over Christmas recently (2021), both of which had a substantial Rebate incentive. I've done rebates before with no trouble and followed the instructions to the letter, so I had nothing to worry about. I submitted the rebates separately, with all requires documentation by the deadline. After about a month or so I followed up and saw that my rebates had been processed and should receive the response by March 20, 2022. I waited and waited and finally forgot all about it until recently (June 2022). So I called their 800 number to inquire and they said they mailed a response claiming I hadn't submitted a receipt for my purchases, which I know I had because I had to buy new ink for my printer since I infrequently print anything anymore. They then said that because I waited so far outside of the response window that I was no longer eligible for the rebate and there was nothing they could do.
Also, I never received the letter they claim they sent. I check my mail everyday and I've lived in the same house for 15 years. So it would seem as thought not only did they mishandle the rebate documentation I sent and presumably lost some of that documentation, but they also claim to have sent a letter that I never received to acknowledge they lost some of the documentation I sent. I will never use Newegg again. I've had trouble with them several times and this was certainly the last straw.
We are so sorry to hear of the trouble you had with the redemption of your rebate through the manufacturer. Please feel free to send us a private message so we can have a closer look into this rebate for you.
Eva [Newegg Support]
Reviewed May 26, 2022
I have been a loyal customer for 20 years, but I will never bother with Newegg again. I placed ONE order for about $5,000 dollars worth of computer parts. They broke that order down into an unknown number of suborders but they "can't tell you how many orders it will be until it ships" which is very confusing, particularly since everyone asks "what's your order number?" Order number? I have no idea how many orders they made. But that's not why I'll never shop there again.
They also place a demand that certain packages be signed for in person no exceptions whatsoever not even if you sign a slip and leave it on the door. Maybe this makes sense in a big city. But my closest neighbor is more than 1/2 mile away and we just don't have package theft in this region. After contacting UPS and pleading with them to find a way for me not to be present, I was told that this requirement is made by Newegg.com which makes sense because over the past decade I've received hundreds perhaps a couple thousand packages and not once have I needed to be present for the package to be delivered. I've received wine, ammo, tobacco---you name it, it's been left on my doorstep. But not Newegg.
So basically, if I want to receive the items I purchased, I must stay at home all day waiting for the UPS truck to come. Then I have to repeat that for at least a week since they broke my order into an unknown number of packages and each day more packages seem to be sent. I have no idea which ones need the signature, because no one can tell me how many orders have been made from my one order.
So, if you have more than a week to take off work to wait for a UPS truck, then perhaps Newegg is a good fit. But I need to work to earn the money it takes to purchase goods, therefore I cannot waste a week waiting for delivery.
Also: they made NO MENTION that such a stringent requirement would be placed on the package. When I call Newegg, they can't even tell me why the requirement is placed and how many packages the signature is required on (several boxes have been left, but others have not) nor can they tell me how many orders will be made. In the end, it's a complete mess and very confusing.
It seems that they've designed a system to maximize profit and minimize risk, which is what businesses do, but most businesses also consider whether or not their policies are wildly inconvenient to their customers. However, Newegg doesn't seem to care. UPS even called Newegg with me on the line to request they drop the signature requirement, but they refused. I told them I'd take liability for anything missing, and they still refused. AVOID THEM AT ALL COSTS unless you think it's fun to play these kinds of games.
We are truly sorry to hear of the frustrations you have experienced with Newegg and your recent order. We'd be happy to further assist you with any issue you may still be experiencing. Please just email us at firstname.lastname@example.org.
Renee [Newegg Support}
Reviewed May 14, 2022
Waited 2 weeks for item to arrive from Hong Kong. Received a cheap counterfeit in a ziplock baggie. Called customer service. Lady was nice enough. Though I received in mailbox I am now supposed to print a label and drive this $20 knockoff to an UPS store. Way more trouble than it's worth.
Can you please send us a private message with your order details so I can take a look into this issue for you?Thank you
Reviewed May 10, 2022
I ordered a hard disk. The tracking showed delivered. I was home all day. I opened the door, there is no package at the door and carrier claims they just set it down at the door and walked away. They did not ring the doorbell or even attempt to hand it to me. Either they delivered to the wrong door or the shipping driver stole the item. I contacted Newegg. They strung me along 10 full business days and then claims after a thourough investigation the carrier determined they left it sitting at the apartment door and walked away. Had they of simply knocked I would have answered and accepted the package. They now refuse to replace the item or give a refund. This was an almost $400 hard drive. They say they are not responsible with what the carrier does with the package and denied my claim. RIPOFF ALERT. FRAUD. AVOID NEWEGG.
I am so sorry to hear about your experience. We would definitely like to check into this further for you. Please send us a private message with your order number so we can review this order.
Natalie [Newegg Support]
Reviewed May 3, 2022
I ordered 3K worth of hardware. Video card did not work. It takes 10 days to deliver because Newegg uses UPS ground and another two weeks to process according to support? Newegg does not refund or return your money. Exchange within 30 days. While I am waiting, all of my other parts are past 30 day window. The cherry on top is that video card dropped in price but I can't get my money back. Will never buy from Newegg again. No respect for client.
I'm sorry to hear you're having a hard time with your RMA timeframe and policy. Can you please send us a private message with your order details so I can see what's going on?Thank you,
Reviewed May 2, 2022
I ordered a $700 graphics card in Friday, specifically paid for Express Shipping so my product would arrive Monday. Today is Monday and the item is still sitting in Newegg's warehouse. I'm not sure where they got their wires mixed up but when someone pays for next business day shipping that's what's supposed to be carried out. Customer support was ignorant and said it takes 2-3 days to process payments...if that's true then get rid of next day shipping. Obviously your company can't fulfill that promise so don't offer it. Last time I'll use them. Amazon can do same day for free and Newegg can't even do 4 days later for $20 extra. Pathetic.
Can you please send us a message privately so we can discuss the order processing feedback you left?Thank you
Frank [Newegg support]
Reviewed May 1, 2022
I preordered the new star wars game & it’s been a week after the release date and it hasn’t even shipped. So I message customer support asking why it’s taking so long. I ask for $$ for compensation for my wait. I receive $10. 4 days later still nothing so I contact them again, they tell me my order is out of stock and now I am not getting the preordered game with all its free items anymore since the game is already out. They literally do not care whatsoever. Then I get a message saying, "Oh we already gave you $10 so you’re getting the refund minus $10." Um no that $10 was for compensation for my wait and now I am going to receive my entire amount for the item I purchased. They tried to give me a gift card but I expressed the fact that I will never be shopping here again so a gift card was not going to work. Customer support is horrible, business is horrible, don’t buy anything here if you don’t wanna lose money.
I'm sorry to hear you had some issues with your most recent pre-order with us. Can you please send us a private message with your order details so we can take a look into this for you?Thank you,
Frank [Newegg support]
Reviewed April 23, 2022
The title pretty much sums up. Newegg has zero clue what they are doing when it comes to customer service-- they come up with all kinds of status updates that do not match up when your product got issues, are slow to process requests, and eventually do not process your request and blame it on the manufacture. I have received 0 support and no final solutions. They basically behave like Craiglist. They'd outsource their customer service to some third country small shops and bots. I'm sure they will post a "sincere" follow-up request under my review, which is pretty much also bot. Do yourself a favor and avoid buying from Newegg, no matter how good a deal they might have.
Hey George! I'm sorry to hear that you're not happy with us as a whole. We are always looking to improve our company and we appreciate all feedback given to us good or bad. As for our customer service, we are based out of the US Mon-Fri and we have our overseas chat team on the weekends. We would like to help change your outlook on us as a whole so we kindly ask you to message us privately so we can assist you with any and all issues you may currently have.Thank you
Frank [Newegg support]
Reviewed April 21, 2022
I saw a deal online for a massage gun at Newegg. Tried to buy it. Put a different delivery address since I did not want the box sitting in front of my door for 12 hrs. Put my job's address. Newegg bounced the sale. Did it again with my home address, this time it went through. Newegg does not give you a choice to ship to a different address on their web page. Asked UPS if they could deliver in a store 3 blocks from my house. They said Newegg does not allow it. Contacted Newegg several times, they blamed it on UPS. Finally, they accepted the change of delivery address. It would be sent to a UPS hub 20 miles away from my house. So much for the price deal, what I saved in the purchase I lost in time and gasoline. Newegg customer service SUCKS. Never again will I deal with them. Now I hope the thing works after all the bad complaints I've read about them.
Hey Jorge! I'm sorry to hear you had some issue with your most recent order from us. It sounds like you did end up receiving the package after a bit of run around and we apologize for that, but we do have some restrictions with the carrier. Please feel free to send us a private message with your order details if any issues comes up with the massage gun.Thank you
Frank [Newegg Support]
Reviewed April 15, 2022
I purchased a refurbished desktop with an Allstate extended warranty. It's had hard drive failure from day one but we could use it by restarting 10 times a day. Since it was refurbished I thought I needed to use the Allstate protection plan. They have a 30 day window before coverage begins. Now Newegg won't take it back since it's been over 30 days and Allstate won't cover it saying it was a "preexisting Condition". Newegg has referred me to a "seller" twice and the seller claims it was not their sale. Now I have a $300 brick with a $50 extended "nothing" warranty. Pathetic service. 4+ hours of phone calls, chats, emails and no one accepts responsibility. For a small business technophile with 5 desktops and innumerable "gadgets" I will NEVER use this platform again.
I do apologize for any trouble you had with your returns. I'd like to double-check on this matter further for you, may I ask you please send us a private message with your order and return details?Thank you,
Renee [Newegg Support]
Reviewed April 7, 2022
Ordered $1,405.64 of various server parts. Of course it was shipped in 3 separate shipments. All 3 shipments were shipped to my old address... 3 hours from where I live. Yes, it was my fault not to check that my current address was not the default address. However, it would be nice to see the shipping address on my confirmation email. Newegg.com just sends order confirmation emails with a bunch of advertisements to clutter up the important information and the shipping address was not shown at all.
The first 2 shipments arrived at my old address. Newegg.com said they could do absolutely nothing to guarantee that I would get these 2 shipments. I jumped in my vehicle and drove 3 hours 1 way. Luckily the lady at my old address was nice and had my stuff sitting safely in her home. The 3rd shipment had not left Chine yet... (I live in Colorado). I asked both Newegg.com and the seller to update the shipping address to my current address. They both declined to perform this simple little bit of help. They are still shipping $500 of RAM to my old address... 3 hours away. So I get to make another 6 hour round trip.
Newegg.com used to be a good company. I have bought lots of stuff from them over the years. Now their website is still exactly the same jumbled clutter that it was 20 years ago. Leading to things like shipping to an old address. They also work with so many 3rd party sellers that any communication is just mass confusion. Some of the 3rd party sellers are genuinely good sellers... but many are partial or complete scam artists. And both Newegg.com and the 3rd party sellers love to blame any problem on the other party. Turning into a trash company.
I am so sorry to hear about this matter regarding your orders. I appreciate you taking the time to provide your feedback and we definitely would like to further investigate these orders for you. Please send us a message with your order details so we can further assist.Thank you,
Natalie [Newegg Support]
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