Newegg.com Reviews

I ordered an Xbox, after a month of waiting it said it had finally arrived. I was home all day and did not receive anything. I emailed and they said they didn't know why, it said it was delivered and to check with my post office. I did, the post office told me it was a fake tracking number. I emailed them telling them what the post office had said, they just told me to check again. They didn't understand why it wasn't there. I asked for a refund 4 time, but they just tell me to check the post office, now they won't respond to my emails. About a week after placing my order my name, email, phone number, and debit card was used to by them at Fashion Nova. I got double scammed! I would highly recommend avoiding ordering anything from them.

Never use again. I have had numerous attempts with customer service only to get blown off.

For the most part you can find what you're looking for. The prices we get to me is the free games. It's almost impossible to get to the free game. I bought a CPU. I've yet to figure out how to get and download the Warhammer game. I given up and I'm pissed about it.

I ordered two separate items Newegg (one electric toothbrush and one iPad). The first red flag were the retailer names on the credit card receipt - both random names with no connection to Newegg. I head nothing else for a week or so and contacted Newegg accordingly. They gave me the same tracking number for both items, even though they were separate transactions from different ‘retailers’ on different credit cards. The tracking showed info from China, but no US tracking websites recognized the tracking number.

I ordered some headphones from Newegg about 2 months ago. I have never received the item, now I’m not getting a response from customer services either to arrange a reship. Now I just want a refund but they don’t answer me. Scam?

I made a purchase from this company and after charging my PayPal account for the amount I authorized, within 30 minutes they charged other amounts. Now I can not even pull up their website to check the original order. I have notified PayPal and my credit card company that this company is a fraud. DO NOT DO ANY BUSINESS WITH THEM!!!!

I use to love buying from Newegg and anymore. It's been kind of a joke. Prices tend to be higher than others even though they price match. So if you aren't paying attention to the item cost you could be overpaying. The shipping is absolutely terrible. My item says "delivered" but isn't here and I sent an email and still haven't heard back.

Stay far away from NewEgg. I have done business with them for 10+ years and will never do business with them again. Stay away from any ABS computer on here as the customer support is atrocious. I spent $2000 on a gaming PC from them and now the Intel 13th Gen i7 processor is failing due to Intel not knowing how to properly manufacture a CPU. ABS support said I had to pay shipping both ways to get a replacement and would take several weeks up to 3 months. ABS is owned by NewEgg and has shady business practices just like NewEgg. Never doing business with NewEgg or their crap ABS prebuilt computers.

Newegg resolved the problems that I was having with them. While I won't do their trade in program going forward, I'll still shop with them.

Would rate them ZERO stars if I could but unfortunately that's not an option. I ordered PC parts and they didn't send me 2 of my items totaling $500, I submitted a claim and they denied it because "the warehouse said they completed the order". So now I'm out $500, they won't send me the items, or refund me....based on the other reviews, it seems like this is a recurring issue. I will be contacting anyone and everyone I know. I have a large internet following and will be posting videos letting everyone know not to purchase from this company. And I will be pursuing legal action and contacting the BBB. Hope they're ready!!!

Watch what you buy from Newegg, they’ll send you used stuff at new price then when you ask for a replacement it take twice as long to get it so Newegg can be a scam sometimes so be careful. I bought a New CPU and they sent me a used CPU, what a scam!

The worst customer service EVER! OH WAIT! THERE IS NO CUSTOMER SERVICE! I have called 3 different numbers. When you call it is always closed and you can not get past the automated AI! I would never purchase anything from here again! NOT WORTH THE TROUBLE!!

They scammed me out of $500 after being delivered to the wrong address and took no responsibility for their actions. Nothing the less don’t go here or shop here if you want to get scammed and them not take responsibility.

Everything that I've ordered from Newegg after the end of January is delayed by weeks. When I try to file a cancellation due to missing or delayed items they submit the ticket and the item finally moves through the system. Then they cancel or close the ticket without my confirmation. Then I wait about another week for it to send more delay messages. When I try to file another cancellation it says the item cannot be returned. This is a lie. The item can be returned or refunded back to the original payment method but they would rather you wait. I'm still waiting on a CPU I ordered at the beginning of March and it's the 25th. If it does arrive I'm not even going to bother opening the package. I'll just return it. After this all my other shopping will either be done in person or through Amazon. Newegg is the FedEx of selling sites.

I purchased all the parts you need to build a new computer at Newegg, including a copy of Windows 11. Shipping was timely and the parts themselves arrived without issue, but the copy of Windows 11 I bought did not come with a product key sticker. There is supposed to be a silver sticker on the envelope with the disk that you scratch for the product key, but my envelope did not come with one. I contacted Newegg about this, and finally after a week worth of follow-ups they told me they would not be willing to provide a new product key, as the “consumer is responsible for not damaging the product key attached to the envelope”. I tried explaining that I never even received a sticker to “damage”, but Newegg stated that based on the photo of the envelope I sent them they couldn’t confirm it wasn’t fraud.

I order a cpu for my pc, after it was installed it caused damage to my pc. This was verified be a reputable computer repair facility. My bill is going to be in the thousands. All I wanted was to be reimbursed for the faulty cpu but I was told it's not their problem. After speaking with management all they could offer was "store credit". I even pitched the idea of paying part of the bill to the shop I had my pc at. What a terrible way to treat a potential lifetime customer.

I tried to buy a GPU from them that was cheap and they ended up voiding the buy 3 days later without even sending the email. I was also traveling at the time and I couldn't order one cheap from Amazon, had to go for a one I didn't really want just because it arrived on time. Also the price for the GPU I had bought from Newegg was now 200 dolars more in their site.

Product purchased from Newegg was broken upon arrival. Newegg said they cannot do anything to assist. They directed me to a third party vendor who hasn't responded to any calls or emails. I'm not sure the "third party" even exists. I question the authenticity of the product. Despite the validity of the product, Newegg did nothing post sale to resolve the situation. With many electronics retailers, online and elsewhere, I learned the hard way.

I ordered a gaming desktop for my son for Christmas. When it arrived it had no wifi card. Everything about the desktop seemed sketchy. We returned it the very next day and asked for a refund. The return was received by Newegg on January 4th. Today is January 29th and they have yet to refund me. At first they said there was an issue because I returned it without a wifi card, which is the entire reason I returned it! They finally told me that it passed inspection and that the refund would take 1-2 business days to post. That was on January 23rd. It's now been 4 business days and still no refund. At this point I think I was scammed. Don't buy from this company.

Return sent over 30 days ago and still no refund. Trying to blame me for package supposedly being returned back to me when it is supposed to be refunded. There is no return to me, and still no refund. It has been over a month. These people are lying thieves and con artists that do not care at all about their customers.

I placed an order for a gaming PC on 12/31 and I received an initial confirmation that the order was placed and should be shipped by 1/4. I never received any further updates or communication from them. I checked my email on 1/4 hoping to see tracking information and instead I see an email stating that I need to contact them before 4:30PM PT to verify the order or it will be canceled. I made 3 different calls to them and an email before that time to assure the order was verified and not canceled. The first call was to make sure it was not canceled and they stated because the company the laptop was coming from did not process the order and they would reach out to them and callback.

Updated on 01/19/2024 I see all over this site that any complaints "are in progress" - any get resolved? I already posted my experience (below), but there is no way to follow up. Newegg promised to refund the money. Got my visa statement. NOTHING. It was NOT REFUNDED and they kept the hard drives.

I don't normally post anything much less a complaint, but I felt the need to share my experience trying to buy a computer through Newegg. I gave Newegg a lot (A LOT) of money on November 24th for a PRE-BUILT PC. It took them and UPS 3 weeks to pull an, again, PRE-BUILT PC off a shelf and deliver it to me. Only I never got it because they refused after I requested to leave it without a signature. I was never contacted to explain how to get it and per Newegg's policy it is automatically returned to them. Whatever I guess, except they would not return my money to me until they received the returned pc. No freaking way. They didn't charge me upon my receiving the PC. I never even looked at the box. Maybe there never was one. It could have been lost on the way back. Seriously, this felt like a scam.

I placed a order for pc components and they charged me then canceled my order the next day saying it was out of stock. I call their customer service and explained I could wait for it to come back in stock. I just wanted the deal that I ordered. They told me no that they couldn't do that. The items were in stock when I ordered it and they charged me, but told me tough luck. This will be the last time I do business with Newegg. Been buying from them for over 17 years. I deleted my account and will deal with Amazon and Micro center from now on! VERY, VERY poor customer service!

I ordered a anime figurine for boyfriend for Christmas on December 4. They didn’t give me a tracking number for the package then I finally received a tracking number saying my package is in New York. The next I get notification from shop saying my package was delivered but in New York. I called customer service. They told me it probably just an error because it still saying delivery next day on their end. The next come I check shop and went on the delivery company website. It said delivery.

Updated on 01/02/2024: The 708$ item was sent back on the 26. They got it. Newegg keeps backing up the refund for the processor and insurance just like Newegg and Allstate did in August on a motherboard for 200$.

Black Friday purchase of 2 hard drives and DDR4 memory. Decent shipping time and found, upon opening a large box, that I received an I9 CPU, DDR5 memory and a motherboard. Requested a RMA and replacement because I understand "things" happen. I spent $150 and received over $500 worth of product. I sent back everything under their label and only received a partial refund. Did I mention earlier that I asked for replacement? Now here I am $40 out of pocket and no product. Maybe if they answered phone calls or followed up on emails. We have spent thousands of dollars with New Egg in the past, that is now in the past.

Would have given 0 stars if that was an option. Bought a guitar and then received an email that “I” had requested the order be canceled. Complete lie - never canceled the order. Customer service chat could do nothing and did not care in the least about making it right or reinstating my order. Claimed it was a third party who had said I wanted to cancel it. Never even tried to verify that with me before canceling. Bad business. Bad experience. Never buy from them!

I purchased 6 drives on backorder and was waiting for them to ship. In the meantime, I saw that the price had dropped on them so I reached out asking if they could give me the lower price since the order hadn't shipped yet. They told me that they could refund me the difference after the order shipped but that I'd have to reach out again to confirm that. I then received a cancelation email the next morning, stating that they couldn't fill my backorder. 2 days later- the drives are available for shipping right away, but the price has raised from $269 to $299 per drive. I will never shop at Newegg again.

I ordered $3,000 worth the components for a full computer build. They claim to have shipped the motherboard but they did not. They do not include a packing a slip. While the resolve was relatively fast overnight by email. I fully expected overnight shipping at minimum to make up for their faults. I had ordered this to build by a deadline. Two days later the motherboard is still in "processing" and now showing out of stock. They offer a refund, which is a joke because I bought the item on sale for Black Friday event and it's now back to full price meaning they're trying to make more money. Newegg is a fraudulent site when comes to any products by Newegg itself. I do not know about other sellers listing on there.