Newegg.com Reviews

I like Newegg because they give good technical information and offer fair prices. I usually go to them to build my computers first. The information on Details like manufacturing tech and cache etc is second to none.

Sold me a $700 desktop not compatible with Windows 11. Have not resolved after months. I don't think the average person is aware that this is even possible. I've been going back and forth for months with customer service. Our organization will now have to pay for a new motherboard. It's just as easy to buy a new HP or Dell than mess with that. Not sure what we were thinking. Sure, you could say it's on us. Terrible experience.

I couldn’t be happier with Newegg’s customer service! When the manufacturer wouldn’t help me with my defective Airrobo robot vacuum, Newegg stepped in and went above and beyond. They followed up on everything, kept me updated, and made sure I received a replacement. Their team truly stands behind their customers, and I’m so grateful for the smooth experience. Five stars all the way—highly recommend shopping with Newegg!

This PC is everything I hoped for and more. Boots in seconds, crushes games on ultra settings, and stays whisper-quiet with great temps. The build quality is top-notch, with clean cable management and quality components throughout. Setup took minutes, and it was packaged securely with zero damage. Arrived on time, worked flawlessly right out of the box, and has been a joy to use every day.

I placed an order with Newegg for over $3,500 worth of merchandise. The package was marked “delivered” and signed for by someone I do not know or authorize. I never received the merchandise. When I contacted Newegg, my first claim was mistakenly closed by their team, forcing me to start the process over. They acknowledged the error and told me claims are usually resolved within “2–5 business days.” Weeks later, I still have no refund, no replacement, and no real update.

Company will gouge you for defective components they sold you. Bought a new motherboard and it was DOA. Sent it back and they charged $25 bucks to return it. Horrible experience and will never buy from them again.

DO NOT BUY! Bought a computer. No help. No answers and all I do is crash and they tell me to talk to ABS and ABS tells me to restart. What a joke! I paid 6000 for a paper weight and I cannot get any help!

I tried to buy a computer from Newegg.com for Memorial Day. They managed to screw up the shipping label so bad that UPS decided to return my package back to Newegg and then they canceled my order, despite telling them to resend the computer out and put the proper info down that they were given in the first place. It came with a $250 monitor as a gift. I'm wondering if they are doing this so I will pay for another computer from them without the monitor and at a higher price. Either way now I will have to wait weeks to get my $3000 back. Do not buy from them. They are untrustworthy.

Do not buy from Newegg. If you receive an item that doesn't work they will blame you. Received a motherboard that didn't work. When I send it back for refund they blamed us saying that it had physical damage and rejected the return.

Have been a customer of Newegg.com for almost 19 years. Recently tried to return an AMD Ryzen 5800X3D CPU that failed after only 4 months. Discovered to my horror that it was not for sale in the United States and I couldn't return it to AMD -- No warranty! Newegg and seller SenyTech flat out refused to explain the problem and said only that they have a 30 day return policy. Email from AMD: "As per our records, claim serial number 9MI6008V40239 corresponds to a Chinese retail box pack with OPN: 100-100001503WOZ. These parts are intended for distribution in China only. Please contact your place of purchase or supplier directly for warranty support."

Summary: It used to be a reliable computer component supplier. Not anymore. We'd rather buy from Amazon or BH Photo Video now.

I purchased computer parts from Newegg in a Newegg "package deal". When my son put the computer together the 2g hard drive was not compatible with the motherboard in the package deal. While I realize it was past the return date , as the computer was a gift, Newegg refused to refund the money. Newegg should not have sold a package deal with incompatible parts. Buyer beware.

I am very disappointed in Newegg. In November 2023 I purchased a Windows 11 Pro DVD which installed and worked fine until the latest windows update in November 2024 which deactivated Windows on my machine. After numerous tries and internet searches I eventually called Microsoft Help in January 2025. They told me that the Product Key has been attempted to be used on more than just several computers and there was nothing they could do to reactivate it on my machine.

Misunderstanding. They eventually shipped the products and made it right.

I recently ordered a gaming PC from Newegg as a birthday gift for my son, only for it to never arrive on the promised date. This left me scrambling to find a replacement last minute at Best Buy just to make sure he had a gift on time. As a business owner, I took a chance on Newegg despite the numerous negative reviews, and I regret that decision.

This use to be a good company before it got bought out, now it's just the name and a different company. Their company has become very shady and tries to scam people. I was scammed by them once and I'm taking them to small claims now to recover some of it. BEWARE this new scam company, it's no longer the Newegg we use to all love.

I've been using NewEgg exclusively for my computer component needs for about 17 years now, even when other sites were cheaper. I'd rather pay a bit more for peace of mind and the certainty that I'll be treated well. Historically, I've been exceptionally happy with the speed and service NewEgg offered. Things are starting to change, however. NewEgg is not as good as it was years ago. I searched for a 9800x3d tonight and the first 8 items it returned were motherboards and AIOs. NE has gotten comfortable with the idea that their user base is captured and has taken a page from Amazon, shoving more and more sponsored results to the top and making it harder to find the components that you want. It's not useless yet, but I'll be on the lookout for a better marketplace and I'd recommend the same for anyone else considering NE as an option.

Purchased a bunch of desktops from them, and asked my wife to do the same as I am filling up a brand new business with computers, monitors, network, server etc, etc. A week goes by, nothing ships from my wife's orders but mine arrived. Contacted their live support who basically said our transitions were suspicious and they went and cancelled them. No word back, wouldn't restore 1 of the 2 orders we had. Would barely talk to us. We're both business owners with perfect credit, and we spend 6 figures a year + on electronics. What's suspicious exactly? And then they offered to unlock my wife's account like they're doing me a favor. To this date, it still isn't. Unbelievable dog crap service. Will not come here if they paid me to. Stay away.

We made a digital purchase for Microsoft and NordVPN subscription. The digital product key didn't work so, we contacted Newegg immediately with screenshots. They refused to offer us any help or compensation. Told us to go check with Microsoft. It's not Microsoft's problem, they didn't sell this key to us! Even then, we contacted Microsoft and they said that the product key Newegg sold is fake. Newegg simply stopped replying and is not giving us a refund. Newegg basically scammed us with a fake key. We lost $70 without the digital product we paid for.

Newegg is the most disreputable sites I've ever experienced. I placed an order online. They canceled it and raised the price on the hard drives I was trying to purchase. I elected to make a second purchase at the new price and they canceled that order and raise the price two-fold. Unbelievable!

I bought a $3000 laptop from Newegg. The laptop was faulty and I started the refund process. Customer service doesn't reply (2 weeks and counting). Refunding a product and absolutely no help. They sent it back, no explanation, nothing. Terrible, buy your PC stuff on another website. Now stuck with a PC that has a black screen and overheats the moment it turns on (and it's just taken out of the package). Davina A from Customer service, you suck at your job.

Worst company to deal with warranty or packages lost in transit. They make you go through extra steps just to make it harder. Once I'm done with this situation I'm never coming back to buy from them. Advice - stay away from them.

Absolutely the worst of the worst. Shady business practices, double billings, rug-pull 'sales', Newegg.com routinely pulls the shadiest **** they can get away with. If you happen across a deal, and it has ANYTHING to do with the scam artists at Newegg, turn tail and run away. You can always get whatever it is elsewhere. Save yourself the hassle of dealing with these con artists.

Very pleased with the battery back up. Delivered in a timely fashion. The back up does the job with our finicky electric grid. I have same back up on my office computer for years and it works perfectly. The information link to my computer is helpful in tracking battery life and other useful information.

Shopping with Newegg was an excellent experience. The items I ordered were received expeditiously and well packaged. The prices were also exceptional for the quality of the items. I will definitely purchase more from Newegg in the very near future.

I have been a Newegg customer since 2005 and I am extremely pleased with the products, prices, and customer service that they have provided to me. In all that time I have only had a few minor issues, all of which were resolved to my satisfaction in a timely manner.

I ordered an Xbox, after a month of waiting it said it had finally arrived. I was home all day and did not receive anything. I emailed and they said they didn't know why, it said it was delivered and to check with my post office. I did, the post office told me it was a fake tracking number. I emailed them telling them what the post office had said, they just told me to check again. They didn't understand why it wasn't there. I asked for a refund 4 time, but they just tell me to check the post office, now they won't respond to my emails. About a week after placing my order my name, email, phone number, and debit card was used to by them at Fashion Nova. I got double scammed! I would highly recommend avoiding ordering anything from them.

Never use again. I have had numerous attempts with customer service only to get blown off.

For the most part you can find what you're looking for. The prices we get to me is the free games. It's almost impossible to get to the free game. I bought a CPU. I've yet to figure out how to get and download the Warhammer game. I given up and I'm pissed about it.

I ordered two separate items Newegg (one electric toothbrush and one iPad). The first red flag were the retailer names on the credit card receipt - both random names with no connection to Newegg. I head nothing else for a week or so and contacted Newegg accordingly. They gave me the same tracking number for both items, even though they were separate transactions from different ‘retailers’ on different credit cards. The tracking showed info from China, but no US tracking websites recognized the tracking number.