McAfee Reviews

I was cheated. I paid and renewed but the software shut off. I was told that they were having a glitch on the voice recording. I was told to pay $89 despite having paid my yearly fee. I got Malware, which, they said on the voice recording, was a problem. Windows will probably not work with companies like you. And outsourcing to India for help has proven to be a necessity. Thank you.

When I started my day yesterday, I found auto-scanning turned off. I tried turning it on but it did not work. It immediately turned itself off again. I called tech support, which tried and failed to insert their iYogi robot on my system so they could share my desktop. So they suggested a $200 annual support contract and $130 one-time resolution. I was able to determine that the issue was a missing file, but I had no source for it. I then removed McAfee from my system and attempted to re-install it, but installation failed due to a different missing file. I finally bought another security system, which I installed and then used to scan my entire system. It found several suspect files, including two Trojans that McAfee missed. McAfee is not recommended!

During a recent technical support call made to Cox Communications, a representative shared that there is no cost for the McAfee anti-virus protection for Cox Communications' customers. When I learned of the partnership between Cox and McAfee, I was utterly surprised and angry. For several years, I have paid between $59.99 to $79.99 annual renewal costs to McAfree only to learn that this service is free. While Toni shared that there is no way for McAfee to be able to identify a Cox customer for exemption from annual anti-virus renewal, I completely disagree given my email extension clearly shows 'cox.net'. How would I go about seeking a refund for the monies paid out during the period of the partnership between McAfee and Cox Communications?

I purchased a new Dell computer on April 26, 2012. It had McAfee anti-virus installed for 30 days free. During these 30 days everything worked fine. On May 22, I purchased McAfee anti-virus 2012 for $60.00 and installed the product on my PC last May 27, 2012. The PC was used on the 29th of May for one hour and then on June 1, 2012. After checking my e-mail and starting to do a web search on Google for a music artist, the PC locked up and said there were 9 viruses and to cure this problem a credit card needed to be used with a $100 charge to restore this computer.

I found out today that McAfee has been billing me annually because I didn't tell them to cancel my "trial" subscription. I never agreed to a subscription and I never used their product. It came pre-installed on my old Dell computer. After an hour with them on the phone today, they said there was nothing they could do. I said, "Okay, let me see if I have this right. You have charged my account annually for the past few years even though I have never given you authorization to do that or ever established an account? Now you are saying there is nothing you can do. Is that about it?" I call that stealing. They kept insisting there was nothing they could do. Maybe a class action lawsuit would wake them up.

I checked my email and I get auto-renewal notice from McAfee. The credit card information they had expired the previous month and I didn't want to renew with them so I did not update my credit card information when they sent me an email the previous week stating they wouldn't be able to renew my subscriptions because the credit card on file will expire. But they charged to it anyway and my credit card accepted the charge? The McAfee person told me they have a deal with credit card companies that allow them to steal at their own leisure, apparently.

I called on behalf of my 80-year old mother who could not make an error alert on her computer to go away, even after she paid McAfee the yearly renewal fee. She called four times and each time, an employee from the technical support team accessed her computer, falsely claiming to have fixed it. In about a week to ten days, it flashed across the screen again, often in the middle of her getting her email and necessitating that she abort the session. The problem with this company is that they are all about taking your money and giving you little to no service.

I awoke Friday to five charges of $106.99. That’s over $500 in charges for McAfee renewal! I never had McAfee, never used McAfee, and more importantly, never gave them my credit card number. I called my bank and was told that McAfee auto renewed my subscription. I immediately put in a dispute claim. I then called McAfee who gave me the generic know nothing customer service rep.

I bought a laptop along with the McAfee virus CD on 2/2012 and did all the paperwork and mailed it in. Even I received an email saying that they received my rebate form, so I waited and waited. Finally, I contacted 1 (866) 880-9661 service number, where they can track your rebate information. It happens to be that they did not input the UPC code. I was angry, that meant that I had to wait an additional 4 to 6 more weeks. They did not call or mail me anything, all the info was in the form that I mailed in. You tell me whether they're doing their job. I never again will do a rebate. We are not stupid people, we know what we pay for and if this company can't pay us of what they advertise on their promising dates, then they need to stop rebating to people.

I purchase McAfee Total Protection 3 User on 02/05/12 with a $60 mail rebate. I sent all the requirements needed to receive my rebate and it is now 04/23/12, and I still have not received my rebate.

I was charged $49.99 for a renewal. I do not want it or need it. When can I expect a credit card to be reimbursed?

Even though I purchased an anti-virus program from them, a virus slipped into my computer and took over my computer. I had to pay an additional 238 dollars to remove this virus. I had to give them access to my computer in order for them to remove this virus. I don't know if they took personal information from my computer that can be use to produce documents in order to enter this country. Why the government is not on top of this is beyond me.

On 12-12-11, I called MacAfee to renew my virus protection. When they finished, they said I needed to have fifteen things removed from my computer and it would work much better for $169.00. I said ok. They sent me to a company call iYogi. When they finished, my computer did not work at all. All it said is this: “We are sorry for the inconvenience, but someone added some new software.” I had to buy a new computer. The computer expert said it would cost more to fix it as it would to buy a new one, so I bought anew one. The computer costs $438. I had to buy a new printer also. The old one would not work with the new one and it cost $100.

I purchased the McAfee 3-user software system on Black Friday of 2011. I wasn't even going to buy it, but I figured it was free, so why not? I mailed in my rebate information that day and it was not even processed until the end of January. I went online to track the status of my rebate and I got, "Your payment was processed on 01/15. Please allow 30 days to receive your check." I called them on February 20, which is enough time. I called them to check on the status and the woman asked, "So what is the problem?" I told her I had not yet received my check and she said she would reissue one. She gave me the "old check number" several times, telling me she didn't want me to have to pay the fess at my bank for the bad check. I rechecked it. Now, it says it was processed on 02/29 and there’s still no check from them. As I can see from this site, this is a common problem.

I did not ask for a renewal of a subscription with McAfee. You have to return the money to me at once. You have violated my right to decide. I do not wish any more to have a subscription with McAfee. Please return money to me at once.

I submitted my rebate and received an email so I could track it. I checked the status online and it was denied. I called to ask why it was denied. I was told that they couldn't see any reason why, so the status was changed. I waited for my rebate. After almost 3 months, I called again to find out where it was. I was told that they weren't sure why I hadn't received it, but they would reissue the prepaid Visa card. I received the card shortly after that call. However, since the card was reissued, they had deducted $6.95 as a reissue fee. I think that McAfee hopes that people won't check on their rebates and they avoid paying them in this way. I believe that this is their policy: make people contact them several times before even initiating a payment. And in many cases as people have stated, they never get paid.

McAfee expired in 4 months - I purchased McAfee a few months ago but it shows that it's already expired on 3/18/12. Please help me from this problem.

I purchased the McAfee Total protection 3 license version on Feb 22, 2012. I submitted the rebate form with proof of payment. It was denied on 13th of March, 2012 because they said I did not submit proof of purchase. How did I download 2 copies if I did not buy it? Very shady dealings and McAfee needs to be held accountable for this $35.00 rebate. Many people have been duped by this scam and it needs to be stopped.

I recently discovered that this charge was placed to my bank account: MCAFEE 866-622-3911 TX for $84.39. I do not use McAfee! I use a good service called Norton. This McAfee company needs to be shut down - fraud! McAfee's stealing money from my bank account, stealing money from numerous people. I do not use them and after seeing their illegal practices, how do these people stay in business?! Shut them down now!

I removed McAfee (free trial with PC) from my computer 2 days ago. I was happy with the software but wanted to load a higher-rated program. My experience makes me rate McAfee's internet protection program as a virus itself. I spent 10 hours getting my PC to work properly after uninstalling McAfee and only succeeded when I found a third-party removal program that removed all traces of McAfee programming.

I purchased the McAfee virus protection plan in September 2011 and mailed the rebate information in and initially was told that the check was mailed in 11/12/2011, which was never received. This check was cancelled and reissued again on January 3, 2012 with a comment about they don't have control of the postal service. This check also was not received with the same excuse about the postal services. A third check was reissued with another address, which was a work address, and mailed out January 30, 2012. Well, as of today, March 3, 2012, it has not been received. I spoke with a "manager" with the rebate center which said that she does not understand why they have not been received but I could change the address again. I told her to reissue at the same address. It appears that based on the other complaints it may be time for a "class action suit".

I woke up this morning to discover that McAfee had charged my credit card 11 times for $106.99, for a grand total of $1,176.89, for the renewal of their anti-virus software for the next 11 years. First of all, who buys 11 years of antivirus software? Secondly, I have never been a McAfee customer. I have never run McAfee, even as a free trial. After calling my bank, and being given the phone number associated with the transactions, I called McAfee. They explained that I had purchased the 11 years of service on Monday, using the email address **.

I renewed the McAfee from the internet (purchased Rs 1000) on 25 January, 2013 and I received the McAfee setup, but there is some problem. The setup is not supporting. Also, I got a message saying "please contact the technician", but your technician is not available, I tried to contact the customer care several times but all failed. Please help help or please contact me in my cell to help me solve the problem. Please do something.

What happened was I bought this product when I purchased a new lap top at Radio Shack because it was $50 with a $50 mail-in rebate. After following all instructions carefully, I still have not received my money, and when I checked on the status of the rebate the site says that it has no information about my rebate.

Last summer, I purchased the virus protection based on their rebate program. I very carefully followed their rebate filing instructions to avoid anything that may give them a chance to avoid giving me my rebate. I did not get the larger rebate advertised. I did, however, get the smaller $25 rebate. They have an "idiot system" set up to take their complaints! These people pretend to understand your problem and keep repeating the same things to you. You get so frustrated that you just hang up the phone and forget about it. I also had misplaced the $25. I did get the check and it expired after 90 days.

McAfee charged my credit card for a renewal. I have never used McAfee. I have another virus control company that I use. I called Wells Fargo C.C. and put in a dispute. I called McAfee and they could not find any record of me and said to just dispute with C.C. company. Wells Fargo called today to say "tough luck" that I have had McAfee since 2010 under a free trial. Apparently, I did not notice the charge last year. I called McAfee again and lo and behold, today, they found me in their system but it was 12 days over their 60 day limit so tough luck again, no refund. If Wells Fargo doesn't refund my money, I will cancel my credit card.

I have renewed my McAfee subscription paid up to November 2012. Please stop the pop up requesting me to renew. I do not know any other way to get rid of the pop up.

After using McAfee for a few months in 2008, it was clear that my computer was getting infected (twice) anyhow. I cancelled the service in 2008. After I received an email from McAfee today telling me my subscription was expiring soon, I went to their site to discover not only do I still have an account, I have been billed for the last four years. I called them and after speaking to a customer service manager, they were unwilling or unable to issue a refund. Their products are supposed to protect you instead you end up hiring the thief.

On November 18, I received an email that my McAfee subscription had been automatically renewed. On November 20, I emailed McAfee, following their cancellation procedures and requested they cancel my subscription. I also requested a refund for $96.29 that was charged to my visa. I waited 2 months before changing the automatic renewal since I had not heard from them. I eliminated my visa card number. I again emailed and except for a response that a "service order" had been submitted when I originally emailed in November, I have heard nothing.

I purchased McAfee 2011 on 9/14 and have the receipts to prove it. I submitted all the documentation to take advantage of their $65 rebate if the project was purchased between 9/4 and 9/17 and postmarked before 10/17. The rebate states that it will take 8-10 weeks to receive the refund amount. I waited 3 months and then inquired where my refund was. I was told the holidays delayed the mail and I should be patient. I waited and then inquired again, to be told I did not buy the product in the designated time period. Since I had made copies of everything before I submitted it I resubmitted it via fax. Two days later I was told again that I had not purchased during the required time period. I pointed out, again, that yes I had. If this isn't fraud, I don't know what is. They set forth the rules. I abided them and I'm still being blown off.

I register to McAfee but still, it's showing that if you are using this for multiple PCs then you have to remember and use the same log-in ID and password to activate. Please help me to get out of this.

When I called McAfee to report that my emails were coming into my inbox then within minutes were disappearing, the tech (in India) explained that I had over 24,000 late night 'web crawlers' crawling around my computer looking for bits of information they could use to establish buying patterns or worse, looking for financial information. And the only way I could cure this problem was through a certified tech that would clean my computer. For a clean and a one year "call anytime" service for Iyogi, it would be $169.99 or two years for $299.95 and so on.

I too have had similar problems with McAfee Total Protection Rebates from 2009 to 2011, "no UPC" or whatever. I learned after the first year to make copies of everything. The UPC bar codes are slightly larger than a postage stamp, so I guess they "lost" them. So, I started sending a large piece of the box containing the bar code. Unlike others, after raising enough hell and resubmitting everything, sometimes with alternate "proofs of purchase" such as the actual disk, I eventually got my rebates. Since I like the product, I am getting ready to purchase the 2012 version - with my fingers crossed!

I purchased McAfee total protection with a $35 rebate. I provided all the requested information to find out that this company needs "proof of ownership" that "it was emailed to you". It was not emailed to me. When I asked how I can get proof of ownership, my email to this company (after many searches to obtain a contact us) informed me that I needed to consult my email! I purchased this same software for 5 business computers. I will not buy from this company again!

I was charged $79.99 on an automatic subscription renewal (plus tax), and when I cancelled, I was offered a reduced price of $39.99 as a "valued customer". I feel like I should have been valued before I cancelled and offered that price to begin with. On principle, I'm going to look for virus software elsewhere because I think McAfee was trying to take advantage of me through the auto-renewal subscription process. I do, however, appreciate the ease with which I was able to cancel.

When McAfee does auto update, it disables Outlook 2010 email passwords. I cannot get through to get it resolved. I have removed the product and will never deal with this company again. I will advise all realtors in Canada against this product. I had nothing but grief since installing it earlier this year.

The only way to stop Norton from automatically renewing your subscription is to go into your account information and remove all billing info, especially the credit card info. Like many of you, I found I was paying for subscriptions I thought I cancelled last year. I got ripped off to the tune of $170.00. Disgusting. I would not put it past them to be introducing the viruses they say they protect us from.

I also purchased the McAfee with the $40 rebate that required the UPC to be sent in. I received notification today that the UPC was not included. I made copies of everything that was placed in the envelope, including the UPC. I am sad to see that I am not the only one that has been scammed by such a well-known company.

I have requested for cancellation of a debit note for USD 89.99 with approval number ** dated 28-11-2011 which has been sent to Citibank since I am no longer using their service over the last six months The McAfee virus scan has been uninstalled and they have been advised. Two reminders dated 29th and 30th of November have been sent to email address service@mcafee.com and there is no response or reply to my complaint.

On 11-29-2011, I purchased a McAfee Total Protection 3u 2012 from Fry’s Electronics in Manhattan Beach, Ca. The clerk at the store got the correct box for me, one that matched the model on the on line printout which I had. At home, I tried to register my rebate but neither the rebate number nor the promo number worked.

We purchased McAfee Total Protection 2012 for our computers. After several attempts trying to install the software, we had many problems with it and returned it to the store for an exchange. After installing the new software, it was also a problem. After we finally had it registered, it said it was only good for approximately 1 month instead of 1 year. We called a Tech Support # from the McAfee website. After explaining our problems, the technician told us we had many viruses on our computers and to fix the problems it would cost $1200 for all three computers. After saying no several times, the price would come down each time. The final figure was $400 for all three computers. We still said no and ended the call. We were called back trying to convince us to go ahead and pay the $400. We said no and hung up the phone. We gave our computers to a friend who said there were no viruses in our computers. The only thing he had to do was defrag and he installed McAfee for us. I also want to report that the number we had called for tech support was not in California but in India.

I purchased a McAfee anti-virus. I was promised a rebate of $50.00 and I have not received it. It has been around 5 months. I would like to have my rebate promptly. If I do not receive my $50.00 mail-in rebate, I will never buy McAfee again. Norton anti-virus is looking pretty good to me right now.

I submitted all items requested to receive the $35 rebate from McAfee. McAfee has refused to pay. They insinuate the submitted items were not received. This looks as if I'm a member of the club, "McAfee ripped me off."

McAfee rebates. Sent in all my paperwork and they said I failed to send in UPC. I have a copy of the UPC box I sent in. Will never buy it again!

I have not had McAfee for years. At one time, it came free when you had Comcast but Comcast dropped McAfee and went with Norton. Last month, I noticed a credit on my visa credit card so I called McAfee. I was told that they had no record of me and to call Chase visa, which I did. Chase took it off the credit account. Today, I found another charge. This time, it was on my debit card. I called McAfee again and they said they would take it off. Is there anything that can be done about this practice?

I got a 1-year activation CD of McAfee Antivirus Plus with my Lenovo Y460 laptop and when I installed the CD it needed ID & password for final activation. I register to McAfee but still, it's showing that if you are using this for multiple PCs then you have to remember & use the same log-in ID and password to activate. Please help me to get out of this.

I have renewed my subscription with McAfee on October 9, 2011 (order number **). It was supposed to cover for both my computers, but I am receiving messages that it is about to expire. Please, give me advice.

I received an automatic renewal notification from McAfee that they renewed my anti-virus subscription to my credit card without my acknowledgement or my authorization. The price was outlandish, they charged me $89.99 plus $6.30 tax for 3-User McAfee Total Protection for 1-year subscription. Had I been given an opportunity to accept or reject this renewal, I would have rejected for this price. I am wanting a complete refund including the taxes charged to my card. If I don't get it back, I will do everything in my power to expose McAfee for this deceitful practice.

I also am beginning to believe that McAfee rebates are a scam, after receiving notice that my rebate submission was "invalid" because "UPC missing". Although I am certain that I put it in the envelope with the rest of the documentation.

I purchased a McAfee Subscription, on November7, 2010. The subscription is supposed to last until November 7, 2011. I was not asked nor notified of "automatic renewal" when I purchased it. On October 8, 2011, I received an e-mail from McAfee. They renewed me & took $85.56 out of my checking account via debit card.

I called 7 different numbers, all were routed to India. Poor connections, poor English communications and they could not solve the problem.

Like many people here, I had a computer in my office infected with an "old" 2010 AV Online Virus. This was 3 days after I updated the McAfee software. I went to online support, downloaded the DAT files and instructions and got nothing.

McAfee rebate is a fraud! Be aware! Do not purchase any of their products. Most common excuses: They never received your mail, UPC code missing, rebate has expired, etc.

I complained loud enough and long enough that McAfee is supposed to give me a refund for their useless product. They sent me a "product return form" that I filled out and emailed back. Next, they sent me an email stating that I don't have proof of purchase to be able to get my refund. I explained to them that they already had my proof of purchase in the rebate I sent to them for the product initially. That was three days ago, and I still have not received a response back. Everything these people do is designed to frustrate you so that you give up. Fortunately there is a class action lawsuit against McAfee; maybe they will put them out of business, as they need to be gone.

This past spring, I purchased a McAfee subscription. Very recently, I had a computer problem which is unrelated to that. While the computer was in the shop, I had them check it out. The technician found and removed 98 viruses, trojans, spyware, and other malware from my computer. I contacted McAfee and asked for a refund. They refused to issue a refund because it was more than the "standard" 30 days since the purchase.

When I went to track my rebate, it stated invalid UPC and invalid USPS address. The form clearly stated that a copy of the UPC was fine, now they want the original. I didn't send the original just to be on the safe side in case that they come up with some lame excuse that they didn't receive it (then I wouldn't have a backup in case I had to resubmit) which was what I had to do last year also. I will never buy McAfee products again. This scam is how they make their profit. They made $60 from me this year and $30 last year.

McAfee customer service and technical support is the worst nightmare ever. Customer support and tech services are all in India and they do not care if you have a problem.

I purchased McAfee protection and downloaded it but it keeps telling me that I'm not protected. I received an email confirming my rebates, then a letter telling me that I won't get the refund. My refund doesn't comply with the USPS terms?

About a year ago (April or May 2010), I noticed a charge of $40 plus on my bank statement--a charge by McAfee. I don't use McAfee; I have Norton. I called them, and they stated that it was an "automatic renewal of my account." I told them I didn't have an account with them. They told me I must have ordered McAfee. I told them I didn't; I have Norton free with Comcast.

I don't have a McAfee but have had the Norton in my laptop for 6 years. I received a notice in the mail that they needed my new card number to renew my account. Well first mistake, I thought it was just a play to get me to call and try to sell me something so I disregarded it. The second mistake was they somehow got my debit card number which was an account I had opened two years ago and took out $89.99 to renew my service with them which I didn't have! I found this out when trying to put gas in my car on the way home from a long trip.

I purchased a McAfee "Total Protection" software. I paid the full price with the understanding that I would get the advertised $40.00 rebate. I sent all the required information, and included the store receipt. After eight months, I still have not received the rebate and McAfee claims that although they have proof that I own a license for the product, they do not have a record of the rebate. The online service does not provide any support for complaints. McAfee must make a substantial amount of sales advertising rebates that they do not intend to honor. This is a good case for a class action and an investigation for fraud.

I purchased McAfee Total Protection with a mail in rebate of $46 on January of 2011. After inquiring multiple times, I received an email that said that my submission is valid and that the check will be mailed out by March 24th 2011. It also gave me a new tracking number and a link to address further questions. After waiting until April, I contacted that link only to find that it is a link that has nothing to do with the rebate or McAfee. The link was to their competitor, Symantec Corporation. I saved all the emails to prove my case. It is my belief that McAfee never had the intention to pay the rebate as what was promised.

I purchased this product from Fry store in California. The product had a rebate of 65$. I applied for the rebate, both electronically and through postal service. I can't find the status of my rebate. There is no phone to contact. The rebate center service is a non-friendly system.

My McAfee anti-virus program was supposed to be renewed by April 3, 2011 but on March 4, 2011, McAfee randomly accessed my PayPal account and charged it $69.99 for the renewal without any authorization from me. To say the least, this was a great inconvenience to me!

The laptop I bought from Dell had McAfee on it with auto renewal. One year later, I received an email that I'm going to be billed on my VISA for $34.98. I've called so many times that I've lost count, always with the same result: Can't find the record! I always talk to someone barely able to speak English. The only option I have to prevent this in the future, I guess, is to cancel my credit card so they can't use it anymore. I hate them!

I'm frustrated. After being topped up, I spoke to a representative who after multiple holds, said I would get refund. Ten days later, it appeared but subsequent calls led me to reps from the Philippines who had no clue. I asked if I could speak to someone in America, "we don't have that information" they said. Eventually, I spoke to a woman supervisor in Florida because they again billed my account not for one, but for two subscriptions. Two hours being bounced around got me to this supervisor who said, "Oh, that's just a glitch in the system". She disconnected me. I called back and was offered a "free month", which because I was so exhausted, I took.

I turned off the auto renewal and checked back a week later, it was on. I turned it off again. 2 months later it was still off then, low and behold, I received a noticed they took $96 dollars out of my bank account for their auto renewal. When I called them, they said it was probably a glitch in the internet! I have to wait 5 business days for them to refund what they illegally took from me!

I bought McAfee Antivirus in Staples ( Black Friday 2010 -November 27). They promised $35 rebate in 8-10 weeks. 11 weeks already passed, I still got nothing.

I purchased McAfee 2011 Internet Security software from McAfee (online) in November, 2010. The downloaded software was installed and activated immediately. Starting from the date of activation and continuing to the present day (two months later), there are constant McAfee generated "pop ups" offering the user the opportunity to view a video of the McAfee features. This popup cannot be stopped by any user intervention or request; the two options provided are to (a) view the video or (b) dismiss the current popup. I have contacted McAfee Tech support five (5) different times and each chat session lasts at least an hour. The tech support personnel take over the PC operation and checking the McAfee user preferences (options), they claim that the problem is solved. Within an hour after their "intervention" the video "pop up" offer is back. I have entered requests in McAfee user forums seeking a solution for the problem but to no avail. I get replies that this is a "known problem" but no fix is available. Letters to their marketing management get no replies. McAfee is a billion dollar company that seems to have little regard for their customers or they would make a realistic effort to eliminate this annoying pop up that interrupts any and all active software applications. I would sincerely appreciate any effort to get McAfee to eliminate this problem.

Since getting McAfee as my antivirus program, I have lost 2 computers. The computer I have now has McAfee and there is definitely a problem. But McAfee doesn't detect all of it. It did detect a Trojan that I wasn't able to remove.

It just starts scanning on its own and takes over my computer right when I am in the middle of something. It sucks all the memory out of what I was doing and takes hours to check for updates. I cannot even close my programs. I hate this *** program. The Windows, one I have at work, lets me set the scan times. McAfee does not. My IT guys at work marvel that I still have this. They never recommend it. McAfee takes up all your memory and ruins your life.

I have some kind of virus that sends me a "Microsoft needs to close" message about every minute. I had McAfee fully installed and up to date. When I contacted their chat support they wanted $90 to troubleshoot, fix and remove the problem. Why am I paying for virus protection that does not work. I will never buy this product again because it does nothing for me!

We were charged $42.69 for an automatic renewal on McAfee antivirus software. We got notices that the software would expire, but had no idea our credit card would be charged without our consent or knowledge until we got an email after the fact. We followed their directions to obtain refund online, but instead, we were directed to call customer service.

I am writing to complain about the poor, and deceptive business practice of McAfee Secure. This company prides itself in protecting consumers from fraud, and anti-theft protection, however, the experience I had with this particular individual at the company, was anything but ethical and honest. Our company Beauty Encounter has been a loyal customer of McAfee Secure since 2006 (which was previously HackerSafe). On November 3, 2010, I received an email from a sales representative Rashad **, informing me that the annual renewal charge would be increased to $7,300 without any explanation. I got in touch with Rashad ** on November 8, 2010, and then he put me in touch with Eric **. I was told that Mr. ** was the senior account manager. Mr. ** explained that they increased their rates, and that I would need to either accept it, or be forced to go without service.

Congratulations McAfee, you greedy idiots. You have a slew of people who have left you as customers as a result of your greedy grabbing of people's money by attacking their bank accounts with your automatic renewals. I hope someone sinks your ship!

They screwed me out of $40 rebate. They told me my address was not registered with the post office. Now they tell me my rebate has expired.

I purchased an antivirus of theirs a department store got it home tried to put in computer would not go. Called service tech 4-5 time talked to a lot of people still nothing asked for refund by mail on 8/21/10 now it is 10/28/10 still nothing, after 8 or 10 calls I got someone who helped, others said they could not find me or a account. He said to fax it to them so they can start all over again, it will be 4 to 8 weeks of waiting again, it took me only a short time to buy. He said if I bought it from McAfee instead of department store he could give me a refund today. Never could get it to work or and McAfee support team could not tell me how or why it didn’t I will never buy anything or theirs again.

Stores selling McAfee software offer enticing deals to capture customers. These deals often involve preloaded Visa debit cards. Customers are told they will receive a specific sum on a debit card in exchange for their purchase of the McAfee software. But when the debit card is eventually used to make a purchase, the customer discovers the amount on the card is not the same as was promised.

On the Friday, which is a week prior to my anti-virus subscription running out, McAfee charged $84.28 CAD (USD charge and then exchange rate applied via credit card company) to my credit card without my knowledge or warning. I demanded a refund and challenged the legality of this "auto-renew" feature they turned on.

On the Friday, which is a week prior to my anti-virus subscription running out, McAfee charged $84.28 CAD (USD charge and then exchange rate applied via credit card company) to my credit card without my knowledge or warning. I demanded a refund and challenged the legality of this 'auto-renew' feature they turned on. They have refunded $79.90 CAD. I have not received an indication of why there is a shortfall for a full refund.

I purchased McAfee Antivirus 2010 in March 2010 and have been having problems for five months running. The antivirus program is defective and they have not informed any of their customers. Never received a card, e-mail or phone call. Computer freezes up. Taskbar is missing. There is loss in internet connectivity, continuous reboots, etc. I gave heck to Verizon and AT&T; they checked my walls, wires, outside lines, etc. Nothing wrong. A few months later, a friend sends me a complaint regarding McAfee’s antivirus program 2010 that it is defective and is detecting a microsoft.exe file as a virus by error. I called tech support and received a patch. It worked for one day, but made the problem worse.

I have used McAfee since 2002; however, last year when my computer became infected with a virus I did the online request for service, paid my $89.95 (online) and never received any support. I wound up taking my laptop to a local technician, who removed the virus and McAfee at my request. I could never get a real person to talk to me about a refund, so I paid my credit card bill and chalked it up to being screwed by McAfee. When it was time for my automatic renewal I received an e-mail noting that the credit card the service was charged to had expired and that I would lose my service if I didn't update my account with McAfee. I went online and again told them that I did not want their service and to cancel my automatic renewal. I received a couple of e-mails telling me that my service was about to expire, then finally received one saying that my service had expired.

The home MacAfee virus protection & service is a scam! Please will the CEO or someone look into your product and service! I've been a subscriber for years and just recently I've change virus protection & service to Norton. Here's why, back in July 2010 my computer was infected "even" under the protection of MacAfee, so I paid $89.95 for virus removal service which was fixed after 3 hours online. I was charge twice as reflected on my credit card bill; I was assured by MacAfee technician that I will be credited and charged once and not to worry. This was not the case, today I called MacAfee customer service and they were not able to credit back or help me. So I called my credit card company and they were able to take out the double charge. Several weeks ago I was affected again by a Security Tool Spyware still under the protection of MacAfee.

My account balance was overdrawn by McAfee charging my debit card with USBank for an anti-virus software program renewal that I never received nor wished to receive. I lost the twenty odd dollars that was in my account in addition to my account being overdrawn which has resulted in me being hounded by debt collection agencies threatening legal action seeking an amount of close to nine hundred dollars.

I put an auto-renewal on my previous used info even though the auto-renewal was turned off. It caused this card to be overdrawn and will have overdraft bank fees.

On March 23rd, I received an automatic renewal on my American Express Card. I sent the fax to McAfee to notify on March 27th that I no longer had or used the product.

It has control of my computer, not me. The program removal tool will not get to the antivirus program. It will not let me install some thing that might actually work. It came pre-installed. It's a deeply imbedded and invasive program. This kind of reminds you about the Obama administration.

I subscribed to McAfee and in July 2010 one of my computers got the JNIPMO.EXE virus. This became a known Trojan which showed up in July 2010. I figured that they had not yet created a fix to remove it so I contacted McAfee to find out when they will have a download to remove it. I was advised that it will be a $90 charge for a tech to remove it. This is now the 2nd time this year that I have gotten a virus under McAfee protection. The last one I just bought a new virus software, which removed it immediately.

I canceled McAfee in 2007, they charged me in 2008. I called and canceled again. I bought a new computer to make sure McAfee had no access to my information. They charged me in 2009 (never refunded the money from 2008.) I called and canceled. They refunded my $42.00 and charged me $84.00 3 days later. I called the bank and canceled my credit card, the bank refunded my $84.00.

I purchased a renewal and never received the download. I spoke with several people, two could not help me, three disconnections and the last commented someone will call me back. They can not refund me a charge of $108.23.

McAfee have renewed my subscription despite the fact that I have moved to another product several months ago! I never agreed to renew and yet, they have stolen the money from my credit card! With no phone number to contact or method of seeking a refund, this is simple corporate theft!

Its given a headache and raised my blood pressure.

One month extra for a $400.00 bill?! You have to be kidding? I have already installed a new Virus/spyware program with a two year subscription which was included in the $400.00 charge. It took the technician 3 1/2 hours to remove all of the junk that McAfee let through. I scanned this computer several times with your product and it showed nothing!

We use McAfee for our computer virus protection and on April 21, 2010 we received an automatic virus signature update which has caused our computer to continually shutdown and has rendered it unusable. We contacted McAfee and they sent us a recovery disc to correct the problem. We were contacted by a technician located in India and after a lengthy phone conversation due to the difficulty in understanding him, we were navigated through the disc recovery.

McAfee Security System was attached to Comcast. It continued to ask if wanted to download, would click not. Finally charged to free scan and attached security system to my computer and even after removing the program, it was located in add-ons. It makes my computer run slow and it also make other security systems not work correctly.

I tried to cancel subscription based on web instructions, but after going through 10 separate steps and web pages, I came right back to where I started. In other words, I was led in a circle. Every option produced the same result. I finally phoned their number and got a surprisingly prompt and helpful response. We'll see if I actually get my refund.

I subscribed to MacAfee and after a year they renewed it and recharged me on Feb.15 but did not continue my service. I have asked for a refund but they say I ran out of time to make a claim for the refund. I do not have the service on my computer and have no way of pulling the site up. I developed a virus and corrupted my computer to where I had to pay someone to restore it and was told to stay away from MacAfee because they were having problems themselves. I just want a refund of $79.99 that they charged me.

Lousy rebate service, customer service non-existent. I purchased an advertised package (3 user McAfee plus) from Fry's in Dallas, TX. It was advertised as .01 after rebates, but was $80.00 in the store. Same software at Sam's was $19.95 (no rebate), which shows the markup. But free is free right? Not hardly. I filled out the rebates(2) exactly as requested. One was supposedly accepted, the other rejected because of "no UPC". Well you can't send it to both addresses, but the paperwork was correct and proof was sent. I have received neither nor have they acknowledged my requests for follow-up. I'm out of $80.00 for so-so anti-virus, which also keeps throwing my HP printer software out, disabling my wireless printer.

My computer locked up on Wed, the 21st, because I had just gotten McAfee installed and I also have Windows XP. I cannot believe that the people in India who work for Dell did not know what was going on with the McAfee viruses. They're just a bunch of humans acting like robots. That show you we are at the mercy of the big companies that control everything. Those so-called technical support don't have a clue on what is going on outside their little cubicles.

I purchased two McAfee Antivirus for 2010- two computers. Following installation on one computer, an error message appeared indicating that no firewall was turned on. Not true. Settings indicate that Windows firewall is on. McAfee notes that Defender-Pro is the firewall program, a program that was previously removed from the computer. McAfee's resolve to the issue in spite explicit note of the problem is to spin it off to other technical support said to be available free for 30 days of the purchase period.

I purchased a McAfee Total protection Plan on 1/28/10 (online) thinking the price was $29.99; however, when the order was finalized the price was $64.99 charged to my credit card. I emailed them and was told to download the rebate form in order to receive the rebate. I completed the rebate form and submitted it with all the requested documentation to the El Paso, TX address listed above. On 4/1/10, I called 866- and spoke to "Andress" who informed me that he was unable to locate my rebate and suggested that I resubmit it.

I purchased this virus protection two years ago. Last year, they automatically renewed and I did not want it. This year, they have done it again. I now realized that when I purchased it, I am automatically renewed a year later. I live in Africa. I cannot use it on my PC. Every time I go onto email and chat on their website to report that I want it cancelled (within the 60 days allotted), I get an error message. There is no other address to contact, not even a land address. I feel so helpless and very angry that they are helping themselves to get money from the bank account without me ever giving permission.

I bought an Acer computer that had McAfee Software on it. I didn't like the software (because it slows down my computer, and does not give me any control over what it is doing). So I let my "free" subscription expire. However, the system continues to have pop ups ever few minutes and there is no obvious way to turn it off. Most annoying is the "security scans" that start up a pop up window ask permission but the way it constantly pops up mistakes are made. I want to get this software off my system and not to be constantly bothered by pop up adds. Not making an uninstall button obvious, makes this company no better than the "software" that it claims it is protecting me from.

They have awful technical support. Though McAfee advertises free support for the first 30 days, they provide no phone number or other information on how to contact them. When you do, you cannot speak with anyone directly but must leave your phone number. They do not call you back at the time promised. So if you miss the call, you have to start all over again.

McAfee automatically renewed my subscription without asking me if this was ok. They took payment before telling me about it from a bank card, which has resulted in me going over my overdraft and resulting in charges in excess of 48. When I approached them about this, they said they could give me a refund for the subscription, but not for my bank charges. I repeatedly told them it’s not my fault as I never asked for it to be auto renewed but they still wouldn't refund my charges. I said I would stay with them if they did this for me, but again they wouldn't so I asked them to cancel my subscription. 20 paid item fee, 28 unarranged overdraft fee, plus 1 interest per day for the unarranged overdraft.

I purchased McAfee antivirus product last 03/04 2010. I was unable to download the software. I contacted their support team and they promised that they would repair the problem. Shared screen technology was used but the problem still remains. I was given several service order request numbers via email. I stated today that I would like money back or services paid for. What else can I do?

Okay, so lets follow up! McAfee did agree to refund my money! However, they gave me a receipt and took the money all in the same day. Why can't they refund in the same time! We shall see. Here is what you need to be aware of. If you buy McAfee, they are saying you automatically agree to renewal eleven months later not twelve! I read the jargon and somehow missed this in the mist of things. So if you buy it and do not want it as I did, you need to call them and cancel or you will be charged via same account the following year (11 months later). I think it is rather arrogant of them to even think you would renew when there are free ones out there that are much better!

I bought McAfee last year (April 23) and now they have just taken moneys from my account. Sent me a receipt and took moneys the same day no time to say no or dispute just took money. I have put in a dispute with PayPal and McAfee but let's face it, times are hard. They took $85.59 from my account that was my food money. They didn't solve the issue when I purchased it, didn't respond when I complained it, didn't resolve it. Can't get anyone I can understand on the phone.

I purchased 3 licenses. I installed one license on my Windows Vista laptop. I installed one license on my Windows 7 64 bit system on my Hewlett Packard laptop. I tried to install one license on my windows 7 64 bit system on my Acer laptop. It would not install. It just kept crashing my computer with the blue screen of death each time I tried to install it. I spoke on 3 different occasions to 3 different technical reps. All said this was a known incompatibility issue with their software and Windows 7. I asked why I was able to install it successfully on one of my Windows 7 laptops and not the other. They couldn't give me an answer and they couldn't give me a solution for my problem.

I would never recommend McAfee to anyone. Last year, 3/29/09, I signed up with McAfee and I always keep a second security system. I didn't have a problem until Feb. 8th this year. McAfee took it upon themselves to remove $74.54 out of my checking account without warning or authorization. It could have been an over draft. This was taken out two months early.

McAfee Antivirus Software and Support is useless! McAfee Antivirus came already installed on my Dell Computer so I purchased additional years for security purposes. McAfee not only did not protect my computer from viruses slipping through when I did not click on any links but always showed my computer as unprotected every time I logged on. When I called McAfee, they asked for an additional fee to remove the virus. This last time I tried McAfee again to remove the "Help Assistant" Virus and their technician located in India said my computer has no virus. Yet, I saw it myself with my own eyes! I then brought it to Staples and they indeed found the virus and removed it. Why did I pay extra for a service which does not work at all?

After a year and a half of frequently getting messages that my computer is not fully protected, I finally got fed up enough to try to get tech support. Run around on McAfee's website and with "chat" session with tech support. Charged for telephone help. Bully you around if you post on their community forum. Oh, and the program's such a RAM hog that my computer virtually freezes every time McAfee updates itself or runs a scan. This is not a good product and McAfee doesn't support it.

I was recently billed for virus protection, which I did not order. When I click on my account, it indicates that I haven't used the account since 2008 and I do not have automatic renewal.

I upgraded my McAfee and since then have had all kinds of problems inflicted upon my computer. Now at least I am talking to someone who tells me more than to turn it on and off using the button. My pet portrait business has suffered from my inability to use my computer and the time (nearly 30 now) that I have spent trying to get McAfee to do the right thing.

I have McAfee antivirus 2010, and for more than 3 months, I can't update it. Because of that, my pc got infected, and I paid $150 to clean it and re-install w-xp. I reported this to McAfee many times, and still, they haven't solve the problem. So I paid money for a junk antivirus, and all these months are passing, and they won't reimburse me. And if I pay for a year of protection, these months without that will not be discounted. This company is not going to reimburse my $150 neither. It was so easy to solve this--just send me a new copy of the antivirus with a new password.

My computer is supposed to be protected by McAfee in partnership with my ISP Comcast. Notwithstanding that, my computer was infected by AntiVirus Live. I called Comcast, which expressed surprise that it got past McAfee and told me how to contact McAfee. I did that. After explaining my problem, the technician calmly gave me three options: (1) pay McAfee $90 to talk to a "virus specialist" [I thought that was the whole corporation] to cleanse my computer; (2) contact my computer manufacturer for help; (3) find a local technician who could help.

This morning (01-19-2010) I received an email from McAfee telling me that they have renewed my contract with them and have taken out the $74 from my checking account using the same information that they used last year when I did open an account. They had no business to go into my account without asking me first and since I am retired, my money is limited and I would have asked them to wait until my SS check came in. I had to borrow money from a friend of mine to cover two small checks that I wrote a few days before. McAfee took the money out. This action on their part makes them just as bad as the virus that they stop. Something must be done so that in the future they will ask first. I would have renewed but someone else wouldn't. Also, it is very hard to get in touch with anyone there.

3 months ago, I got the McAfee Antivirus Plus 2010 and it did work okay for the first month. After that something happens on my PC and the McAfee was unable to update and every time I was opening my PC was asking me to log in and telling me my password was not correct. Finally, I had a talk with McAfee customer service person and after verifying my account, she gave me a black desktop telling me a kernel file was corrupted and was lock and then turning off.

I beg of you to look into McAfee. I feel like they are conducting inappropriate business practices and it's difficult to explain why. Please look into McAfee. Economical damage? Physical damage? This company is taking advantage of people.

I purchased McAfee for my computer and have had numerous problems ever since. I've been with them for a little over a year and the problems have gone from bad to worse. Recently, I received a warning that I needed to renew my subscription and I did. But I began to have problems accessing the Internet. I proceeded to contact the customer service by email and was informed that I needed the more expensive package for "it would offer the protection I needed."

I ordered McAfee security system online last year in November. I was unable to download it, so I called McAfee to see what the problem was. They said that they did not receive the payment and when I looked, it had not come through my bank yet so I ordered another one. When my bank statement came in, it was on there for both downloads. So I called McAfee back and told them that it had gone through my bank. They asked me to fax a letter stating exactly what happened and a copy of my bank statement, which I did. When I called them back to see if the fax had gone through, they stated that it had but they still could not find it in their records. I then asked to talk to someone else, which I did, and that person assured me that it would be taken care of.

I enrolled with AT&T internet service and they offered free anti-virus with service, which is McAfee. I have been trying to install McAfee on my computer since last week and keep getting the runaround. So I got online today with them (McAfee) and now they are telling me I have a program on my system that keeps rejecting the McAfee file, but this file was on my computer when I had McAfee through Comcast. I am just so sick of dealing with these stupid people. I am going to go out and buy one at Best Buy and install it myself so I don't have to deal with any more stupid people. Is there anything that can be done about these big companies who claim that their products work and come to find out they don't?

I sent a sarcastic message to their forum at first. I tried to uninstall and remove myself from their programming to no avail (didn't find anything that would let me uninstall the program). I spent some time in McAfee's Q and A. There was an explanation of how to uninstall the McAfee Security Center "program." The explanation on how to uninstall the program, is interesting. Removal through the Add/Remove Programs Control Panel was an option that I did not try. In many cases, you can simply remove McAfee products through the Add/Remove Control Panel.

Last year I purchased an antivirus software from McAfee.com online. This year, they automatically renewed it without my permission or instruction and took the cost from my credit card. I contacted them for a refund. The amount they charged originally was quoted in STG - my account is in euro. When they sent the refund, there was a shortfall. They told me this was due to exchange rates. I recontacted them for a full refund and they are laying the blame on the credit card company and claiming they can't be responsible for exchange rate fluctuations. In my opinion, nobody is responsible for exchange rate fluctuations. The fact remains that if they hadn't taken the money without permission or instruction, the shortfall would never have risen.

I just renewed my McAfee subscription, and I am still not able to fix the problem and protect my computer. They said it couldn't be fixed because I had no protection service, which is new, because it was always included in our monthly payment to AOL.

Refund my money immediately and never automatically bill my credit account again without my written permission. Your lousy software did not prevent my windows PC from being corrupted - last November via a virus and I lost hundreds of personal data and sentimental pictures of my deceased Mother! I have since purchased a Mac and other security software. While you are at it, you should, in all consciousness, refund my money from last year November 2008 to August 2009. What a bunch of money grubbing do nothings - in attempting to reply to your "big brother" antics of attaching yourselves to my credit card account without my permission - I get the following nonsense that states this not the email to address for my instructions to refund my money immediately and my complaints of your worthless product. And to top it off, the URL you list for unsubscribing goes nowhere. How convenient for you. I guess I should cc: a copy to the FCC or whoever is responsible for scams like yours.

I purchased my Dell online at Dell.com. It came installed with McAfee virus protector for two years. I still have time left on my protection. My story is much like the other stories on this website. I have continued annoying pop ups that said my computer is not protected. This takes my time in trying to correct the problem. I followed the directions and it has corrected itself several times. This time, however, after 3 to 4 attempts, it is telling me once again that I am not protected. Nothing I can do will make it tell me that I am protected. I continued to be pestered by the problem and feel very annoyed, frustrated and angry that I am not getting a full two years of protection.

I renewed subscription to McAfee Virus, etc. protection. I keep getting notice that I must renew and icon is "x'ed" out. I have confirmation receipt order# of Tuesday August 04, 2009, have accessed several McAfee sites and it's still requesting me to renew!

I ordered McAfee virus protection two years ago. I was going over my bank statements and noticed where McAfee withdrew $127.00 from my account. I did not ask for a renewal and called to ask why they would just take money from my account without notification or at least ask if I would like to renew. First of all, you can't talk to anyone in America. We kept asking to speak to someone in the U.S.A. and got nowhere. All we were told was when we accepted the terms two years ago, that the small print said, "Your protection will automatically renew if you don't call to cancel." It's ironic that we buy protection from the same company that goes around bleeding their own customers. We were told that they would return the money. We are still waiting to see the outcome.

I have purchased a new Dell laptop from Delhi, India on 27th July 2009, in which I have gotten 15 months of McAfee Antivirus subscription activated. After some days, my McAfee antivirus started showing that my PC is not protected. I uninstalled the McAfee antivirus & again reinstalled it. Now, it is showing that I am protected but my subscription expiration is showing only up to 30-03-2010 which is only 8 months which is beyond the loyalty of the customer. So please increase the subscription date.

I purchased a copy of McAfee Internet Security 2009 with the promise of the $30 mail-in rebate. I sent in the rebate well within the promotional period and I never received the rebate. I called Pargo, which is the company that is contracted to handle these rebates and they said there was nothing they could do as it is now outside of the offer period. I called McAfee to speak to customer support and they gave me the number for the Pargo customer support. It is impossible to get someone actually from McAfee to address any rebate problems. It appears that they want to make it such a hassle that people will give up.

I purchased the McAfee virus protection 2009 on 6/18/09, submitted the required documents for the $40 rebate and was told that my claim was invalid as there was no proof on installation. This was not a requirement on the voucher. I sent copies of receipt and UPC bar code as requested. I tried calling this department and cannot get anyone to speak with. I have not yet installed this virus protection and will do so when I get the time, but was and am not in a hurry as this was not a requirement for the rebate.

I subscribed to McAfee antivirus / spam software about 6 months ago. Last week, my computer started freezing up and blocking access to the internet and other programs, even McAfee itself. Obviously, the software from McAfee did not protect my computer. Websites we access are widely used and not risky sites (ex. facebook, etc.), no outside programs were downloaded or unknown emails opened or accessed.

McAfee is flagging a company and is refusing to get back to them that I use for my business. Imagekind.com They are claiming it is one of their affiliates which is also a reputable company. Since the site is flagged, they keep denying their request to talk to them saying they are an unauthorized site. This is insanity. It is costing thousands of vendors money in sales and also we have to remove links to this site that contribute to our income. It's been going on over a month now. McAfee originally told them it was a error and would fix it, now refuse to talk to them.

McAfee has been withdrawing money from my checking account without my permission since 2004. I originally bought an anti-virus software program online from them. Hidden in the agreement I now found out is an automatic renewal. I haven't had the email address, home address, etc. since 2004. I live in a different state. I saw the TX on my bank statement. I called their ph number and they said they wouldn't credit back anything past 60 days.

I was receiving free McAfee service from AOL when they notified me that I must renew by 6-15-09 to receive a discount. I emailed and called McAfee to renew. I gave my credit card, Discovery Card, and I was advised it would cost $29.99 per year. I attempted to renew McAfee, but had technical problems trying to renew. I spoke with six (6) technical people in India where they outsource and spent 8 hours one day and six days the next, and still could not install their program. I tried to speak to someone in the United States. I got an operator in California who immediately sent me back to India.

My McAfee service was always on so I don't know what caused this problem. Several weeks ago, I got an alert saying I wasn't protected. So I tried going to the McAfee site but couldn't get there. I tried numerous ways. Finally, I connected using another computer and with a online chat (twice) got help with my problem. Nothing has worked. I've used stinger, etc, to try to identify a virus and get back to the McAfee site. I reloaded the driver, etc, done everything they told me. Finally, I gave up and downloaded a trial Norton subscription, which I'm now going to have to pay for because I must be protected. So the money I've spent for McAfee Security Suite is wasted! Why can't they figure this problem out? Obviously, it's impacted many people.

At least three years ago, I purchased a McAfee Virus Scan protection, before I realized that I get it free as part of my Comcast cable internet service. I sent a customer service email and never got a reply. The next year I was told that by having accepted their contract, they had the right to annually charge my credit card. I got rid of my computer, got a new one, took McAfee via Comcast, and then was surprised to find that McAfee simply continued to charge my credit card. They have no telephone number in any of their messages. They do not respond to their customer service requests. What can I do to stop this automatic annual charge? With the new credit card law, there should be some recourse. I want to stop paying them, and they will not let me.

I found an unauthorized charge of $39.99 on my credit card bill. This is the second time McAfee has done this. My first complaint they said the auto-renewal would be canceled and they gave a refund. This second time, the lady assured me of the same thing. She said I was notified of the charge via email, but the email address they have listed has not been in service for over two years. I was given a reference number, but I also recorded our conversation on a digital voice recorder. I don't have to let the other party know about the recording because McAfee notifies that they may record for quality purposes before your call goes through.

I, too, am tired of dealing with these clowns at McAfee - never again! I will be calling the Attorney General and putting in a complaint about these losers. How many times do people have to register? McAfee, teach your people better English too and manners! You disgust me. I bought an Anti Virus program in March 2009. It's May 2009 and my program is expiring? That's a pretty short year McAfee! And all the same complaints here - constant pop-ups, sub expired, not registered? They are as bad as AOL! Time to get rid of both!

Somehow, my McAfee has blocked my ADSL connection with Telus.net (BC Canada). My complaint is that I cannot locate or contact McAfee. Their support # is in India. That firm wants me to pay $ 139.95 to "sign-up." All I wanted was McAfee to unload and reload their service that I have paid for to Sept. 2009! Then my computer should reattach to the online! McAfee does not seem to offer private (home) direct support. It is very frustrating and not really ethical.

I have submitted communications via the website's customer service page on this instance. I cancelled my McAfee auto-protection just March 14, 2009 (via phone 866-662-3900 with cancellation confirmation no. and confirmation of refund no.) and received a refund and now, April 10, 2009, I have been notified through email that you have charged my account again to pay for McAfee, which I do not have installed and which is a service I do not need on my Macintosh. I told them that I will charge them with criminal charges if this does continue! I called 866-662-3911 to speak with customer support and was told the number had changed and was given a new number that would cost me $9.99 to make. This is criminal and that is why I am reporting McAfee to Consumer Affairs now. During the phone cancellation and refund request, I was assured that cancellation was successful and that no further charges would be made to my account.

Somehow while already having McAfee installed on my computer, I still got a virus. After wasting 25 minutes going over the details of my account, Nishnath (or whatever her name is) provided me with a link to virus removal support. I followed that link, selected the platinum virus removal and waited another five minutes. Anil came on. The very first thing I entered in the chat was I need to remove a virus. Anil did not say anything at that time about not being able to help me. After wasting another twenty minutes with Anil, he FINALLY informs me that he is with technical support not virus removal. What the **. My time is valuable too! I have approximately three hours a day to study for my classes and they have now effectively wasted one third of this.

I purchased McAfee Viruscan Plus 3-user for $30.00 rebate from Fry's Electronics online. Submitted all required documentation with valid date receipt. Checking status online from email that they received my submission, it said Denied due to wrong date on receipt . The receipt said 12/12/208 and the rebate offer was valid with purchase until 12/31/2008. I urge everyone to contact your state attorney general to open an investigation and pursue a class action lawsuit against McAfee and all others who pull this SCAM. These people only understand lawsuits. Remember State attorney General and USPS for MAIL FRAUD. McAfee Rebate.

McAfee Total Protection 2009 was offered via e-mail for $79.95 with a $30 rebate if ordered in September. I ordered on September 30, and received a confirmation of my order, submitted my request on the internet form provided, and received an acknowledgment from McAfee Direct Division@cs.rebatestatus.com that my submission for rebate had been received and telling me that I could access the status of my submission during processing at **.