McAfee Reviews

Last year I purchased an antivirus software from McAfee.com online. This year, they automatically renewed it without my permission or instruction and took the cost from my credit card. I contacted them for a refund. The amount they charged originally was quoted in STG - my account is in euro. When they sent the refund, there was a shortfall. They told me this was due to exchange rates. I recontacted them for a full refund and they are laying the blame on the credit card company and claiming they can't be responsible for exchange rate fluctuations. In my opinion, nobody is responsible for exchange rate fluctuations. The fact remains that if they hadn't taken the money without permission or instruction, the shortfall would never have risen.

I just renewed my McAfee subscription, and I am still not able to fix the problem and protect my computer. They said it couldn't be fixed because I had no protection service, which is new, because it was always included in our monthly payment to AOL.

Refund my money immediately and never automatically bill my credit account again without my written permission. Your lousy software did not prevent my windows PC from being corrupted - last November via a virus and I lost hundreds of personal data and sentimental pictures of my deceased Mother! I have since purchased a Mac and other security software. While you are at it, you should, in all consciousness, refund my money from last year November 2008 to August 2009. What a bunch of money grubbing do nothings - in attempting to reply to your "big brother" antics of attaching yourselves to my credit card account without my permission - I get the following nonsense that states this not the email to address for my instructions to refund my money immediately and my complaints of your worthless product. And to top it off, the URL you list for unsubscribing goes nowhere. How convenient for you. I guess I should cc: a copy to the FCC or whoever is responsible for scams like yours.

I purchased my Dell online at Dell.com. It came installed with McAfee virus protector for two years. I still have time left on my protection. My story is much like the other stories on this website. I have continued annoying pop ups that said my computer is not protected. This takes my time in trying to correct the problem. I followed the directions and it has corrected itself several times. This time, however, after 3 to 4 attempts, it is telling me once again that I am not protected. Nothing I can do will make it tell me that I am protected. I continued to be pestered by the problem and feel very annoyed, frustrated and angry that I am not getting a full two years of protection.

I renewed subscription to McAfee Virus, etc. protection. I keep getting notice that I must renew and icon is "x'ed" out. I have confirmation receipt order# of Tuesday August 04, 2009, have accessed several McAfee sites and it's still requesting me to renew!

I ordered McAfee virus protection two years ago. I was going over my bank statements and noticed where McAfee withdrew $127.00 from my account. I did not ask for a renewal and called to ask why they would just take money from my account without notification or at least ask if I would like to renew. First of all, you can't talk to anyone in America. We kept asking to speak to someone in the U.S.A. and got nowhere. All we were told was when we accepted the terms two years ago, that the small print said, "Your protection will automatically renew if you don't call to cancel." It's ironic that we buy protection from the same company that goes around bleeding their own customers. We were told that they would return the money. We are still waiting to see the outcome.

I have purchased a new Dell laptop from Delhi, India on 27th July 2009, in which I have gotten 15 months of McAfee Antivirus subscription activated. After some days, my McAfee antivirus started showing that my PC is not protected. I uninstalled the McAfee antivirus & again reinstalled it. Now, it is showing that I am protected but my subscription expiration is showing only up to 30-03-2010 which is only 8 months which is beyond the loyalty of the customer. So please increase the subscription date.

I purchased a copy of McAfee Internet Security 2009 with the promise of the $30 mail-in rebate. I sent in the rebate well within the promotional period and I never received the rebate. I called Pargo, which is the company that is contracted to handle these rebates and they said there was nothing they could do as it is now outside of the offer period. I called McAfee to speak to customer support and they gave me the number for the Pargo customer support. It is impossible to get someone actually from McAfee to address any rebate problems. It appears that they want to make it such a hassle that people will give up.

I purchased the McAfee virus protection 2009 on 6/18/09, submitted the required documents for the $40 rebate and was told that my claim was invalid as there was no proof on installation. This was not a requirement on the voucher. I sent copies of receipt and UPC bar code as requested. I tried calling this department and cannot get anyone to speak with. I have not yet installed this virus protection and will do so when I get the time, but was and am not in a hurry as this was not a requirement for the rebate.

McAfee is flagging a company and is refusing to get back to them that I use for my business. Imagekind.com They are claiming it is one of their affiliates which is also a reputable company. Since the site is flagged, they keep denying their request to talk to them saying they are an unauthorized site. This is insanity. It is costing thousands of vendors money in sales and also we have to remove links to this site that contribute to our income. It's been going on over a month now. McAfee originally told them it was a error and would fix it, now refuse to talk to them.

I subscribed to McAfee antivirus / spam software about 6 months ago. Last week, my computer started freezing up and blocking access to the internet and other programs, even McAfee itself. Obviously, the software from McAfee did not protect my computer. Websites we access are widely used and not risky sites (ex. facebook, etc.), no outside programs were downloaded or unknown emails opened or accessed.

McAfee has been withdrawing money from my checking account without my permission since 2004. I originally bought an anti-virus software program online from them. Hidden in the agreement I now found out is an automatic renewal. I haven't had the email address, home address, etc. since 2004. I live in a different state. I saw the TX on my bank statement. I called their ph number and they said they wouldn't credit back anything past 60 days.

I was receiving free McAfee service from AOL when they notified me that I must renew by 6-15-09 to receive a discount. I emailed and called McAfee to renew. I gave my credit card, Discovery Card, and I was advised it would cost $29.99 per year. I attempted to renew McAfee, but had technical problems trying to renew. I spoke with six (6) technical people in India where they outsource and spent 8 hours one day and six days the next, and still could not install their program. I tried to speak to someone in the United States. I got an operator in California who immediately sent me back to India.

My McAfee service was always on so I don't know what caused this problem. Several weeks ago, I got an alert saying I wasn't protected. So I tried going to the McAfee site but couldn't get there. I tried numerous ways. Finally, I connected using another computer and with a online chat (twice) got help with my problem. Nothing has worked. I've used stinger, etc, to try to identify a virus and get back to the McAfee site. I reloaded the driver, etc, done everything they told me. Finally, I gave up and downloaded a trial Norton subscription, which I'm now going to have to pay for because I must be protected. So the money I've spent for McAfee Security Suite is wasted! Why can't they figure this problem out? Obviously, it's impacted many people.

At least three years ago, I purchased a McAfee Virus Scan protection, before I realized that I get it free as part of my Comcast cable internet service. I sent a customer service email and never got a reply. The next year I was told that by having accepted their contract, they had the right to annually charge my credit card. I got rid of my computer, got a new one, took McAfee via Comcast, and then was surprised to find that McAfee simply continued to charge my credit card. They have no telephone number in any of their messages. They do not respond to their customer service requests. What can I do to stop this automatic annual charge? With the new credit card law, there should be some recourse. I want to stop paying them, and they will not let me.

I found an unauthorized charge of $39.99 on my credit card bill. This is the second time McAfee has done this. My first complaint they said the auto-renewal would be canceled and they gave a refund. This second time, the lady assured me of the same thing. She said I was notified of the charge via email, but the email address they have listed has not been in service for over two years. I was given a reference number, but I also recorded our conversation on a digital voice recorder. I don't have to let the other party know about the recording because McAfee notifies that they may record for quality purposes before your call goes through.

I, too, am tired of dealing with these clowns at McAfee - never again! I will be calling the Attorney General and putting in a complaint about these losers. How many times do people have to register? McAfee, teach your people better English too and manners! You disgust me. I bought an Anti Virus program in March 2009. It's May 2009 and my program is expiring? That's a pretty short year McAfee! And all the same complaints here - constant pop-ups, sub expired, not registered? They are as bad as AOL! Time to get rid of both!

Somehow, my McAfee has blocked my ADSL connection with Telus.net (BC Canada). My complaint is that I cannot locate or contact McAfee. Their support # is in India. That firm wants me to pay $ 139.95 to "sign-up." All I wanted was McAfee to unload and reload their service that I have paid for to Sept. 2009! Then my computer should reattach to the online! McAfee does not seem to offer private (home) direct support. It is very frustrating and not really ethical.

I have submitted communications via the website's customer service page on this instance. I cancelled my McAfee auto-protection just March 14, 2009 (via phone 866-662-3900 with cancellation confirmation no. and confirmation of refund no.) and received a refund and now, April 10, 2009, I have been notified through email that you have charged my account again to pay for McAfee, which I do not have installed and which is a service I do not need on my Macintosh. I told them that I will charge them with criminal charges if this does continue! I called 866-662-3911 to speak with customer support and was told the number had changed and was given a new number that would cost me $9.99 to make. This is criminal and that is why I am reporting McAfee to Consumer Affairs now. During the phone cancellation and refund request, I was assured that cancellation was successful and that no further charges would be made to my account.

Somehow while already having McAfee installed on my computer, I still got a virus. After wasting 25 minutes going over the details of my account, Nishnath (or whatever her name is) provided me with a link to virus removal support. I followed that link, selected the platinum virus removal and waited another five minutes. Anil came on. The very first thing I entered in the chat was I need to remove a virus. Anil did not say anything at that time about not being able to help me. After wasting another twenty minutes with Anil, he FINALLY informs me that he is with technical support not virus removal. What the **. My time is valuable too! I have approximately three hours a day to study for my classes and they have now effectively wasted one third of this.

I purchased McAfee Viruscan Plus 3-user for $30.00 rebate from Fry's Electronics online. Submitted all required documentation with valid date receipt. Checking status online from email that they received my submission, it said Denied due to wrong date on receipt . The receipt said 12/12/208 and the rebate offer was valid with purchase until 12/31/2008. I urge everyone to contact your state attorney general to open an investigation and pursue a class action lawsuit against McAfee and all others who pull this SCAM. These people only understand lawsuits. Remember State attorney General and USPS for MAIL FRAUD. McAfee Rebate.

McAfee Total Protection 2009 was offered via e-mail for $79.95 with a $30 rebate if ordered in September. I ordered on September 30, and received a confirmation of my order, submitted my request on the internet form provided, and received an acknowledgment from McAfee Direct Division@cs.rebatestatus.com that my submission for rebate had been received and telling me that I could access the status of my submission during processing at **.

Everyone should realize they are having trouble with a contractor who handles the rebates for McAfee. I suspect the rebate contractor gets to keep any money that they don't send out as a rebate. In my case, voice mails and e-mails went unanswered until I finally got a person on the phone and then the Rebate was Closed. The best revenge against this company is to make sure that they never get out of sending a rebate again. Make a copy of everything! Including and especially the UPC. They know that the UPC is the only thing that exists as only 1 original and if they say that your submission was missing the UPC, many will just give up.

I told her that when I accessed the McAfee icon on my All Programs it showed it was not installed. When I checked the website it indicated I did not have a subscription. She said to log off, which I did, then to log on again, which I did and it no longer showed I was not a subscriber. She explained things were now fine. Which seemed odd to me. Next day I checked my icon again and none was installed. I was able to contact the tech available through instant messaging - or what ever. This time I gave her the details of my confirmation receipt from October 2007.

McAfee has a pop up which blocks my screen and makes it impossible for me to use my computer. There is no way to reach them to ask them to stop.

I used McAfee for several years, until I stripped my old PC and got rid of it. I did not contact McAfee, thinking I would simply not renew online like I've done each year in the past. Then the renewal fee showed up on my credit card statement. I tried their online customer support, which will not work with my new Mac computer. I e-mailed, received and acknowledgement, but no follow up.

Purchased McAfee Total Protection in the box, at Fry's. Cannot register it: no matter what complex variety of password I try to use, site says Invalid; but there is no description of their valid password requirements. Tried the Customer Service site www.mcafeehelp.com: no matter what next button I click, it just sits there forever. Cannot get thru on 'phone. Product is useless without registration & support; all their advertisements about real people, real help, 24/7 is a lie. Meanwhile they've got my $70.

On 3/8/08 I purchased online McAfee Total Protection and on 2/9/08 I have not been able to access McAfee web pages, I was told by there tech support from India not in Australia to remove program then to download again this I have not been able to do ,

Dell installed a free 30 day subscription of McAfee software on my new laptop, despite my requesting they do not because I have McAfee free through comcast. I received a fradulant e-mail from Dell/McAfee claiming that I had agreed to a subscription and requesting payment. Everyone gets this, they know the consumer did not request the subscription even though the e-mail clearly says this-- many consumers may be confused and believe they actually requested the subscription as part of the computer purchase.

now the toll free number is not working for our area

I asked to speak to a manager, but surprise surprise they were in a meeting. I asked if I could speak to anyone and all they could say is that the complaints department were the only ones that would be able to sort it out, and telling me that they do not have an email address. I am totally unhappy that this is the way they work and they don't actually bother to help you much. Still waiting to hear back

I have purchased a renewal for my McAfee for 46 pounds. My McAfee security center is still giving expired indication and i am trying to go through the renewal steps indicated and it is still not working. Please help.

Purchased mcafee because I was sold that it was the best as opposed to norton. Mind you Norton is more expensive than the 45 dollars but it has support help. Mcafee you cannot even find anything to get help. There phone numbers on the box are basically bogus and you can't return it to the store once opened. Presently I have a xpantivirus on my computer that I CANNOT GET RID OF. This is ridiculous and completely not professional. I will NEVER BUY THIS PRODUCT AGAIN. AND WARN OTHERS TO NEVER DO SO AS WELL!!!!!!

I am posting this as a follow-up to my previous complaint. After a few e-mail correspondences, I DID receive my rebate check from McAfee after all, and I just got off the phone with my bank to verify that the funds had cleared into my account. It wasn't easy to get the rebate. For that reason, I would be hesitant to purchase from this company again. But the product, Internet Security Suite 2008, is very good and after the rebate, it wound up costing me nothing. So minus the aggravation, it was a good deal after all.

When I purchased my dell laptop in 2006, it came with 90 day free McAfee software. At end of trial, purchased on line with credit card. Nine months later laptop became infected with viruses, McAfee keep stated computer virus free. I downloaded another virus program and found 13 virus missed by McAfee.

Again, the absolutely the most inaccessible, non-informing, difficult (I can't say enough)ridiculous website I have encountered. Look, I finally got to talk to someone that took care of the refund, but it took me over two hours and a lot of searching on the internet. I could not even read the website as it came up on my computer with huge, huge letters. This is crazy that these people are still in business. Who knows what damage has been done to my computer. I am not that computer savvy.

I recently purchased McAfee Security Suite. Having been burned in the past by incompetent or unethical rebate operations I carefully ensured that everything was enclosed and triple checked. Everything was stapled to the 2007 carton which served as the proof of purchase of a previous product. My first e-mail from them indicated that even the claim form was missing. How could they have my e-mail address if my claim form was missing? I intend to file claim in small claims court as well as insist on a refund from the retailer.

I signed up for McAfee protection and they took my money but the little pop up still pops up saying that I have no protection and that I need to sign up. Am I protected now or am I to wait for something to come in the mail? It's been a week.

I renewed Mcafee on 6/3/09 and two days later, I received done, but w/errors on page; cannot access my bank, AMEX account, Travelocity, etc except browsing newspapers, etc-after reading the poor business interaction from previous complaints, I will ask my bank to reverse the charge on my Mcafee renewal; but when I go to uninstall from my Dell desktop w/Vista, I cannot. Since Dell installed this(14 months old) and I'm past the free service, I think Dell should solve this problem.

I sent in my rebate application a few weeks ago and just received an e-mail from the Rebate Eligability Center informing me of its progress. Apparently, they are invalidating my request because they said I did not provide the original proof of puchase. I know I sent them the original proof of purchase, I checked the contents of the envelope three times before sealing it. I have processed many rebates with many other companies in the past and this has never happened to me until now.

I assume that if you cancel a subscription that you are entitled to even a partial refund. McAfee refused and did not even apologize about it. It was not worth $43. I lost $43 and as a result had to have my computer fixed by a friend and he had to remove viruses that McAfee should have. McAfee refused to even give me a partial refund because I canceled early. I paid from September 23, 2007 to May 23, 2008, but I canceled in early May of this year.

i bought a mcafee program online to download and i couldn't download the download manager so I couldn't download the program. i need a refund and they have not helped me. can u please get them to give me my refund.

Paid $79.99 for Mcafee total protection for my computer--it had a $35 rebate---sent them everything they asked for--Got an e-mail back invalid[missing proof of previous owner] Bought it at Staples---no manual in box--which they are saying is proof of previous owner..They took my money and I got nothing for it..I will never buy another mcafee product.

I bought a 1 year subscription of 3-user McAfee total protection on 1-3-08 that offered a $20 rebate and mailed it in as they required. On 4-24-08 I tried to track it down on the internet and by calling and they have no record of my purchase (they charged my credit card). Needless to say I never received my rebate.

Every support person I dealt with could not answer even the simplies of questions. I was (as usual) given bad information that included down right lying. End result was creating even more problems.

On Feb 24th, 2008 I purchased McAfee VirusScan Plus (3 user license). It was a $45 purchase with a $45 rebate. I sent in the Rebate Receipt, The Rebate form, and the original UPC code that I cut out from the bottom of the box. On March 29th, I received a card in the mail, letting me know that they could not honor my request, due to a missing UPC, and to re-submit the card they had sent me with the missing UPC, by 04/16/2008.

Renewed McAfee VirusScan Plus Firewall and AntiSpyware on February 22, 2008, and computer is still not protected. Unable to contact McAfee by e-mail or phone. After sales service is nonexisitant.

Once McAfee Securities was installed we were unable to access the internet and the computer would freeze. Also, the home phones shut off intermittently. We have been trying to contact the McAfee Securities through 800-937-2237 and they will not speak to home users. I have tried to uninstall the software without success.

I was charged without my authority for renewal of Anti-virus software. Like other victims, Mcafee used my old account info to charge my credit card with $39.90 for renewal . My credit card expiration date is not even up to date; I wonder how they can go through the transaction. I have been trying to contact or email them but with no success. I think it's a rip off.

I can't get any satisfaction from McAfee's. Unfortunately I am out $69.99, for something I don't have, nor do I want; but hopefully my experience will benefit others. Thank you for listening.

I was sent a service notice from McAfee today. I thought this was odd because I had quit McAfee back in May of 2007. Out of curiosity I went to the website and signed in thinking I am not going to get anywhere because I don't have it anymore, and I did not to my knowledge approve any charges. Well, guess what? I was charged a renewal back December 2007--and not for one computer but 3. After several failed attempts of trying to contact them, I finally got through and was told that when I signed up I had agreed to the automatic renewal. But I had quit McAfee back in May of 2007. The kicker of that is my old computer bit the dust, and I have a new computer and no records. Ok, so I still have virus protection for which the software is not on my computer let alone 2 others.

I purchased Mcafee Virus Scan Plus and tax software 1/14/2008 as required for $20.00 rebate. I mailed in the required original upc code tabs for both softwares and original receipt. I received a postcard that told me that the UPC is invalid. I sent them everything they requested. (I made copies before I mailed in). When I go to the website to check status it tells me that my rebate is valid and is scheduled for final processing. After reading some of the complaints on this website I see I am not alone. How do they get away with this?

I purchased via the internet on Oct.24, 2007, a 1-year subscription of the McAfee Internet Security Suite which included a $30.00 Mail-in Rebate. In tracking my rebate status via the internet and automated phone service I was informed of the following: Promotion: $30 Mail in rebate on Internet Security Suite at McAfee.com Submission Type: Mail-In Date received: 11-04-2007 Check issue date: 11-26-2007 (via phone the date was 11-21-2007) Check Number: 20338 Status detail: Your rebate is valid. Please allow up to 30 days to receive your rebate.

I also recieved a big run around trying to get my small $20 rebate. I'm thinking their next request will be a sample of my blood to assure I am the person I say I am. But by then the rebate offer will be closed. I will never buy another McAfee product!

McAfee Security came preloaded onto our Dell computer 3 years ago. We were to get 18 months free. At the end of the 18 months, we were not given the option of declining the subscription renewal. Upon renewing, it started popping up messages that McAfee had expired, even though it was running daily updates and weekly scans and proclaiming that our computer was fully protected. We were told to uninstall it, but couldn't. Updating with their site did nothing either. After contacting Customer Service 3 times, they finally fixed the expired problem. Some of the new McAfee updates messed up Windows Media Player and we could not use it.

Purchased McAfee Total Protection online. Followed download instructions. Cannot get product to download. No customer service or tech support to help me. I have been working on this for 2 weeks and am still unsuccessful. I cannot get my monies back.

Last August I purchased a new computer. Included in the features was a 90-day free Internet security system. After that time, a yearly sign up cost was required. I did not want this service. However - it has become impossible to get rid of their extremely annoying and continuous ads and pop ups telling me that I need this function. I had visited the controls section of my computer and repeatedly clicked onto "do not show" icon and "do not continue to warn me" (or words to that effect). Nonetheless, at least once a day an obnoxious hammer- banging pop up comes onto my screen. There appears to be no way that I can contact McAfee. I want it OFF my computer. How do I get this message across? I have become an involuntary captive to their disgusting insistence that I pay for this feature.

My subscription was renewed in Dec 07 before it was due and without my authority. I had much difficulty in contacting the company to complain, but did so in the end. My bank has informed me that the charge has been debited to my account. On 14 Jan 08, I was informed by the company that my $59.99 charge would be returned to me. However, so far this has not happened and I am having great difficulty in contacting McAfee to chase them up. I will shortly place the matter in the hands of my solicitor.

I submitted a $60.00 rebate request for McAfee Internet Security Suite on October 15, 2007. After numerous emails back and forth with their rebate center, a call to their rebate center and resubmitting the paper twice, I have not even received an acknowledgment that my rebate has even been received much less processed for payment. Warning: I would think twice before buying from McAfee and expect to receive a rebate.

I renewed my McAfee this year, upgraded and started having problems immediately. I dislike the continual updates. I called to complain about that but was given no help from contacting the various numbers as suggested by previous individuals. Around the first of December 2007, my computer completely froze up during a McAfee update. I had to superboot it. What happened was that I lost several key features I enjoyed with my computer. I could no longer access things like system restore, I could not watch U Tube as my media player was disabled, etc. I got so frustrated, I emailed every single email address provided on the McAfee web site. I finally got someone to call me from customer service. He gave me a pin number to call technical which is outsourced in India. They were of no help. They said it appears that my current McAfee is not working (duh) and he was going to send me a link so I could remove the McAfee but when I asked about a refund he said that can't be done and hung up on me.

There are two issues here: 1) unsatisfactory McAfee solution, and 2) unsatisfactory McAfee support. The new suite significantly slows down my computer. I rolled back the registry to Tuesday to try to get back to the old McAfee, also from Comcast, and now I get an error message that reads some components of ActiveShield are either missing or might not have been installed properly.

McAfee technical support gives no support. Hours on hold for phone calls and repetitive useless information for solution to reinstall their software. This wasted hours of my time for a product that cost more than the average anti virus software.

Bought software offering a $70 dollar rebate. I followed everything to the letter. They claim to have never received the original mail-out. Long story short - McAfee is making sales through deception.

Ever since downloading the free McAfee anti virus program, I am unable to download any videos and the audio is faint with a large hum. All attempts to remove the program have failed. It simply will not remove from the command at the control panel. Where do I go for support on this? Thank you.

I noticed a $39.99 charge from McAfee on my Delta Skymiles American Express. I rarely use that credit card for anything anymore, which suggests that McAfee uses some old account information it had on file for me to charge me, without me taking any affirmative action at all to sign up. After calling McAfee customer service and being disconnected without being able to speak to anyone, I contacted online customer chat service (I have a copy of the online conversation), and informed the representative that I did not sign up for a paid subscription with McAfee because I had been receiving it free for a long time through AOL. After asking several times with no response, I was finally told when I supposedly signed up for McAfee, which was around the same date I had purchased a new laptop a few months ago. I informed the representative that I never signed up for a McAfee subscription at that time, that maybe their software did it automatically when I received my new computer, that it would be improper if that was the case, and that I want it cancelled with a refund. I was told that I would have to call AOL for a refund, even though I repeatedly insisted that AOL did not charge me - - McAfee did.

McAfee charged our bank account for renewal. It had an outdated card, did a search through our personal information searching for a valid card, and charged it to another card they had no authorization to even look at. When we called, we were told that they went through all our credit information and picked a card they could and did charge. We were told (from the Philippines) that they are an international company with international laws. So what does that mean???

I submitted a $45.00 Rebate on May 14, 2007. I received an email trracking# for rebate on 5/18/07. I received Mcafee check #23271256 for $45 dated June 11, 2007 which bounced (stopped payment). I incurred a $10.00 bank charge for bounced check and am unable to resolve it since after faxing the check and multiple conversations and e-mails.

I renewed a 2 year subscription and was promised a rebate of $20 dollars. I haven't received a confirmation of my purchase, I haven't received the download, and I'm out $112.00 so far. And they keep transferring you either on the web on on the phone.

I purchased Virusscan Plus for an existing PC to update virus protection. Paid $40. It failed to download properly because the previous McAfee needed to be deleted first. I attempted to delete version automatically via the prompt,as well as manually to no avail. I then used the on-line services to resolve and tried all options available. Nothing worked. The only other option was a pay phone call. To protect the PC, I called and was walked throught the exact same steps as the on-line service at a fee of $60!

i tried to update my mcfee virus software online, i opted to pay via paypal. mcfee billed me but never updated my software, when i tried to contact someone about the problem, their web site just bounces you around and never lets you address that particular issue. so unless your problem is in there data base, you are just SOL.

I wish I had read the complaints about the rebates before buying the McAfee security suite on-line. I too am a victim of the phantom rebate. To add insult to injury, I recently started getting various error messages from the mcafee software, two of which indicated I needed to reinstall software. I went to the mcafee site for assistance, logged in, and low and behold, they have no record of me using any of their products.....then why the hell have I been getting pop-ups from McAfee every few months requiring me to verify my subscription?

A 3rd (and the first) Online Customer Support Person told me to delete the free trial version of McAfee virus programs which came with my new Gateway Computer, to get rid of a constantly active pop up box demanding I renew it. I deleted it and went to re-download my prepaid 2 year subscription ($79.98 plus $2.65 tax, paid March 10, 2006 for service from April 2nd to April 2nd, 2008) from the McAfee site, as told. It would not download. Then the whole record of my purchase disappeared from my account.

I bought my computer over a year ago and it came with McAfee already loaded. I would never opt to an automatic renewal (when things just get cheaper one year later), however they somehow managed to get my signed on and recently debited my checking account to my surprise. I called today to dispute the charge that was made on my debit card for a subscription that I didn't re-order. The sales person said she was going to credit my account and send me an email about the refund. I haven't seen anything yet.

I purchased McAfee Security Suite 3-user in April 2006 because it came with two rebates - one for $40 and another for $70 which made the product attractive. I promptly mailed the required information for both rebates and received a check for $40 in June. It is nearly one year since my purchase and I have yet to receive the $70 check.

I purchased the virus scan and after 3 months, I am having to download this software every day. I know it has nothing to do with my computer after talking to several other people. Mcafee wants me to buy an upgrade and my software is supposed to be good for 12 months.

I purchased McAfee Internet Security Suite September 21, 2006. I had the program in my computer aproximately two months. I removed the McAfee after constant problems with it. It took over so many parts of my computer programs it would not allow me to have the program Ad-aware. I went into add/remove and chose to remove some of the options in McAfee it did not except this. It stopped emails.

McAfee provides computer virus protection. If you give them your credit card number and agree to automatic renewal, it is virtually impossible to notify them if you don't want renewal. I've been charged by Visa for a service I haven't used in more than a year, because I switched to Norton after removing McAfee from my computer two years ago, but am still being billed by McAfee. I have read many similar complaints by others through the internet about McAfee's unscrupulous business practices.

I bought your virus protection plan from you about this time last year. I paid for 3 years. Now after only 1 year you say I need to renew. What is the deal??? Last year I tried to cancel this plan because I found I was covered by Comcast.I E mailed your people back and forth for a month and you finally told me after a month that my month to be able to cancel was up. I really think that was a ripoff.

Two years in a row, McAfee has refused to issue the rebate promised in their ad for updating their software. I went to the "check rebate status" website and was told the rebate was coming, but weeks after it should have arrived, when I phoned customer service, I was told I had been found ineligible.

I bought Mcafee Software which was having two rebates of $40 and $20. Both were asking for original UPC. I called Customer Service and they advised me to send both the things in same envelope. I recieved rebate for $20 but never recieved rebate for $40. I tried calling them so many times, but used to wait for 15-20 minutes and finally hang up. I even sent email through their website and no response at all. I sent at least 5-6 emails. Finally all this hush, i got hold of customer service just to know that rebate is closed and there is nothing that can be done. This was totally loot. Customer service guy as well as supervisor said there is nothing they can do and i just need to forget this money. I would never ever in my life buy any Mcafee Product as well as any product which has rebate from RebateHQ.

My company purchased a Dell computer in May of 2006 that came with pre purchased McAffee software bundle of Anti Spyware,Personal Firewall,Privacy Service, Spam Killer and Anti Spyware. My Anti Spyware wrongfully expired in 9/2006,and despite over 20 attemtps to recify the problem by working with technical support, and customer service, they expect me to pay for the software I already bought in order to make it work correctly, The problem is with an expired DAT file in the software that allows it to recieve updates. This is why the Anti Spyware product has stopped working.

Upgraded to Security Suite 7.0 now I can't send email using Outlook 2003. The only message I get says that SpamKiller blocked the email and I should resend the email. I tried disabling WormKiller, blocking outgoing mail, etc. I beginning to think it easier to deal with the Spam and viruses then it is to configure McAfee.

I downloaded McAfee Internet Suite in February 2005. In October 2005, I had to uninstall the program and repurchase it because of all of the problems. It would shut off, freeze my computer and eventually stopped allowing me access to the internet. I got a message saying I was blocked and needed to contact my administrator. It is a personal computer, so there is none!

I bought the McAfee Wireless Home Network Security Suite 3 User License from Buy.com and twice submitted all required documentation under the terms of a $60 rebate offer but have not yet received my rebate.

I have been using McAfee Anti Virus and Firewall for years. I got an email that it would be time to renew it, but I looked at my paid account and saw it was two or more months before payment was due. I thought, oh, well, I'll get it renewed so that I don't forget and it runs out. Bad decision!

I purchased McAfee Internet Security Suite 2006 on 4/23/06. There were two rebates on the product. One for $30.00, and one for $40.00. Basically making the product free! I submitted each rebate with all the required information enclosed. I waited the 6 weeks or so, and followed up with a phone call. I was told they never recieved them. I was advised by this customer service peoron to re-submit my rebate form with all copies included to another address:McAfee Rebates PO BOX 028516 Miami, Florida 33102. I did this on July 11, 2006. I again waited the 6 weeks, followed up with a phone call, only to be told the rebate forms never arrived-AGAIN! But now the $40.00 was closed as it ended on August 30th, 2006.

I was not able to fill in the information for address and phone number for McAfee because the man with whom I spoke was just at a call center that is not related to the company. McAfee software came with my Dell computer. I remewed it for one year. Then, without my knowledge, the company charged a renewal using my credit card # which they had kept on file. I had a great deal of trouble finding a way to telephone them or email them to request a refund. I tried to reply to their email but received a message that they were not accepting emails.

I purchased McAfee VirusScan 2006 this year when I got my new laptop. Yesterday, September 18, 2006 I decided to try the Spamblocker product for a 30 day trial. Downloaded, installed and my computer would not function. Had to unistall the product. But, here is the kicker, my boxed software on the back says Our experts are available 24 hours a day, seven days a week via Internet chat. go to www.mcafeehelp.com. I couldn't find any link to chat, nor an 800 number to call to ask for assistance. What is the deal? Can they advertise help and then not have it available?

Every time I click the update choice I am given I get a 500-100 message and am unable to up date. I have subscribed to this company twice, almost didn`t the last time. But I will never again. They are a very distant company on purpose . I would never recomend them to anyone because they take your money and then make it impossible to get any on line help . Their whole way ob doing business is to take your money and disapear. They're not worth the time of day.

Recently an update from McAfee Virus Scan forced me to remove Spyware software from my computer which was from their competitor. I tried to resolve the issue with Corporate Customer Service but the only response from their rep Aga, was to call for help downloading the software. They refused to even respond to my request for a refund so that I could purchase a competing product that would work with the other software that I had paid, or upgrade me to a version of McAfee software that offered the same features that they forced me to remove completely from my machine. Previously the McAfee Virus Scan updates were simply applied. Lately I have had to reboot after nearly ever update from them.

Long story short; When our 3/month trial with mcafee ran out, our email program became totaly disabled.Mcafee told us it was to protect us againdt viruses. Mcafee told us when we re-subscribe, the problem would be fixed. Well, we can only receive email, but can not send it. We had option #1 free tech chat to fix, or option # 2 real lve person on phone at $3.00 per minute. We opted for option # 1, Why should we have to pay for something we are already paying for, and they mcafee caused the problem in the first place. The chat process turned out to be a disaster. After four chats, each lasting about one hour, and one supervisor, and three regular tech. people, the problem still persists. Our email is very vital to us: We use it to cantact our customer base regarding their insurance contracts, and we are now in a very cumbersome position because of this no service from Mcafee.Our EMAIL capabilities are being held hostage for ransom.

I have been already a McAfee customer with an established account. I purchased McAfee antispyware online with a $10 rebates promise. I used my account, downloaded the software online, submitted the paperwork for the rebates and in response got a postcard with no contact information, which stated in tiny letters that my rebate was rejected due 2 reasons: No proof of upgrade (I did not upgrade, I bought new software) Wrong Purchase Date (whoa, that one is even better. I purchased and downloaded it online, but must've done it on a wrong date). Beware of McAfee rebates scam - they scammed even their loyal customer,who used their antivirus software for many years.

My new Dell laptop came installed with McAfee, which I either have for a year or on a trial basis (can't tell from any of the McAfee info). Guess what? Although the indicators say that it's installed and working on my computer (all green bars), I'm unable to register the product which means updates are impossible. This wouldn't be so bad if McAfee popups weren't a continuing source of annoyance (and cannot be closed without going into Task Manager) - plus, it keeps telling me to register my product. When I attempt to, it says I'm already registered and I need to log in. So I try to log in and it sends me right back to the same log in site.