Intuit Quickbooks Reviews

This is bad company to deal support with, I have been bounced around trying to order checks. Five different divisions talked to me on the phone for one hour, on hold, delays. Still no response while on hold.

We have 2 business that were attached to 1 sign-in ID. My elderly father mistakenly changed the sign-in ID for 1 of the businesses. I've spent 6 hours on the phone simply trying to get both businesses back under one ID. Talked to multiple who asked me to repeat the story over again and asked me the same questions. Not a single one of them fixed this problem or seemed to have ANY IDEA what they were doing. Final person offered to send me "account recovery" paperwork. This company shouldn't have the right to charge people money.

I am owed money and they are on over a month of not being able to release it. I have 10 case IDs as there is issue after issue. I have to talk to someone different every time which wastes so much of my time and theirs. I was promised on 3/10 my fees would be waived due to a system error on their end. They refunded partial but have not been able to get the full amount refunded. Now they are backtracking that they are no longer going to waive the fees. WHHHHHATTTTTT!!!!! How can this business operate like this!?! No, I am not paying them due to a system issue that has already been clarified after sharing my screen with a rep for 2.5 hours!!! This whole process has been a nightmare and it doesn't seem to be anywhere close to being resolved other than multiple case ID still showing open waiting for resolution for far too many issues!!! I am so over this company and will NEVER do business with them again!!!!

I had QuickBooks for over 10 years. They just deleted it. The person I spoke with I could hardly understand him. He said my account was scam which was not true. QuickBooks deleted all my 2024 entries and will not allow me back in. The guy at QuickBooks did not care at all. He said he could not help me. Zero for customer service.

If you pay independent contractors by the hour DO NOT USE QUICKBOOKS!. I am in the medical field and my doctors are 1099 Independent contractors. They get paid by the hour. I have to use another program to do their payroll and then enter the paid amount (totals only - no notes can be entered) into QuickBooks. QuickBooks doesn't let you pay contractors by the hour. They also have a tab when that allows you to mark a vendor with a specific account. Well that is a waste of time as in the online version it doesn't carry over. so when you pay a vendor you need to label the account each time yourself....it doesn't memorize it like it used to on the desktop version.

If they didn't raise their price through the roof I would have gone with 4 stars. I'm a user since Quickbooks 2000. The new price is 10 times the amount. I can't justify the $999 price tag. I will not be moving forward with QB Pro 2025.

Really bad. QuickBooks mess up my account, charge me for 4 accounts. I only have 1 computer and 5 employees. I wound have not known if I didn't get a email for a renewal for 750.00 and one for 320.00 and one for 160.00 and I been getting charged for 25.00 a month. Was transfer 5 times and no one know what happen. Have 3 different case number. Had to cancel all the account because no one know what happen. Now I can't use my QuickBooks for my business. Looking for a new software.

If you enjoy glitchy software, uneducated tech support, and price increases of over 100%, this is the product for you! Horrible way to treat small business. At the end of my subscription, I am going to a different software.

I wish I could give no stars. The online platform is horrible. They trick you into moving to the on-line version. Their desktop version was fabulous. Customer Service told me, after they tricked me into switching, that I could not go back to the desktop. I have work today and cannot log in at all. The lag time is ridiculous. How can they get away with this?

I just started using Quickbooks online and to be perfectly honest, I really wish I had just started using Square, Stripe or some other invoicing software made more for small business owners. The software has left me with so many issues and hours on the phone with support teams who don't know how to fix these issues. Looking to make the switch ASAP.

DO NOT GO WITH QUICKBOOKS. They cannot be trusted with transactions. We did a transaction with a client for $7k+ and Quickbooks confirmed the transaction and deposited the money in our bank account. About 5 days later they claimed that the client did not actually have the money and tried to take the money back. At this point we had already fulfilled the order so we told Quickbooks we could not re-fund that amount. They submitted us to a debt collector which we had to pay because in very small letters in their contract it does say that anything you owe Quickbooks you are PERSONALLY liable for regardless if you are an LLC or S Corp. This means that Quickbooks can come after your personal assets even if they made a mistake according to their contract. BE VERY CAREFUL OF QUICKBOOKS - it is not worth it.

I am a current user of QuickBooks Online (QBO) Accountant and recently had an incredibly frustrating experience with their payment system. On March 1, I used QBO to record a check payment received from a client on 12/31/2024—not to process an ACH transaction. My client's checking information was stored in QBO from when I previously used their ACH payment service, but I had stopped using it due to the fees.

Just terrible in all aspects of business, most specifically in release of payments, I find myself now 40min on hold, there's no time that I called that the message was any different, we are having more than usual amount of calls. We are in business and this company holds our funds for no reason whatsoever, and on top of that they constantly send offers to release payment sooner with an additional cost!!! This is so disrespectful.

I have Quickbooks Desktop.

Quickbooks is over complicated and way too expensive. They turn on your pay through Quickbooks link so when you send invoices people pay through the invoice. Then they take 1%, they hold your money for a full 7 day week where it says it will be deposited but being held for verification. Then on the day it's supposed to be deposited they call you and say you have to submit recent bank statements and masters agreements then put it in review for 2 more days. Absolute worst way to get your money. Do not use.

I have used QuickBooks for years. Strictly for posting and financials. Now it’s $1000 a year? For what? I was locked out until I renew my subscription. Buyer beware! They want your $$$$! I would give it less than one star if I could!

Absolute scam of a company. Tried to switch from Self-employed to Simple start, was told I could go back if I wanted to after trying (the first lie). All my data was screwed up or lost on the conversion. Books were a mess then they want to charge me $800 to fix it. QuickBooks broke it not me! Why am I being charged to fix it. Finding an alternative asap.

I am being billed by Intuit QuickBooks online for a product I discontinued. There is no logical place to go for cancellation and customer support. I think it is designed that way. I have been billed excessively for the product and resolution was impossible from your customer support.

This company is a total rip off. They scam you online and keep you in the dark so they can overcharge you. Couple months go by and you are totally screwed! Thank God I canceled before the 3rd month! Don't waste your time or money!

Should be 0 stars. Absolutely horrible. Website never loads. Constantly fighting load screens to reverify bank account every time you open it. Cost WAY TOO MUCH. On top of they take a large amount of your profits from each transaction. I intentionally set it to bank transfers only with the 1% fee and they’ve still been taking up to 5%!! As a new business this is money I NEEDED for operating costs that is now coming from my pocket. The terms say a maximum of $20 will be taken but within 2 transactions they’ve almost taken $1000 of my profits. Watch YouTube and setup your own bookkeeping. Trust me. It is not worth the time or the amount of money they take for such god awful products and services.

This is an overpriced and clumsy piece of software. Support is non-existent and even you get someone online, they are clueless. Some commonsense integrations are lacking - mileage cannot be billed without extra fees. And the system constantly loses data we input.

Extremely disappointed. I invoiced a customer for a very large order (at least by our standards) and allowed the customer to pay on-line by ACH. The quoted maximum cost to me on this transaction was $20.00. This was affordable. What did they do? Without my request, they did an immediate transfer into my checking account at a cost of $657.73 of which they immediately charged me for. After spending 2 hours on the phone with a very nice representative, Ruby, I was told that I would be getting both a confirmation email and a refund for the $657.73. As of this moment, I've received neither. As a long-time customer, I'm very disappointed in their lack of follow-through and for them taking $657.73 from my account. I'm also disappointed that after spending 2 painful hours on the phone, it all meant nothing to them. No follow-up, no refund.

If I could rate zero stars, I would. I have been using Quickbooks Pro for our business for several years. I had hoped improvements would happen, but all that happens is price increases. Something as simple as a record of employment within Quickbooks does not properly send via the program and I have to input directly into the government site. There is no support. They rely on 'advisors' to help their customers instead of having a proper support team. I have also used QBO with many ridiculous bugs, such as entering bills calculates the tax incorrectly, sometimes 2 or 3 cents different. I am constantly correcting things that shouldn't be an issue in an "accounting" program. Pathetic!

The worst set of systems I've ever seen. I can't even get into my banking transactions without creating a password to my password x4. Called them. Had the audacity to say, "There's something wrong with your Apple Pay and that's why you can't log in."

We have had QuickBooks for 10 years plus. We have a seasonal business and are closed December/January. When I realized this in the end of January and gave them a call they could only re sign me up for an increase of 86.5% of our original price. That is the new sign up prices. I said, "Well I am not a new customer and if you look at my invoice you see what we have been paying." Since we have taxes due etc. I didn't really have any choice than to sign up for this price but I am super disappointed and feel they could have done better. I tried reaching out to a manager but I got nowhere.

I’ve now had Quickbooks online for over (5) years. It has been great up to the point of adding benefits for my few employees. 401k & medical. Once I added these services my business administrative status has turned into a huge mess. There is so much to know about each added service as a part of bookkeeping that should be handled by a professional and not just offered to individuals who are just business owners. I feel that this is an organization that takes advantage of Customer's lack of knowledge and there is literally no avenue for legal action. So beware of extending into have 401k or medical through Intuit Quickbooks unless you have a professional bookkeeper handling this for you…

Quickbooks has been very unreliable. I will not recommend them to my worst enemy because i'm yet to discover the financial toll of their negligence on my company taxes. When you call with an issue, lots of people I have been speaking with really don't know what they are doing. Customer service agent number two I spoke with did not know what customer service number one is doing or had done on the issue. Now you start the process all over with customer service number two who as usual assures you the issue will is addressed yet will not. Then when you find out and call again customer service number three does not know what first or second customer service did.

Quickbooks has been nothing short of a significant hurdle in operating our business for 2 years now. From multiple payroll holds caused by scheduled in-system transactions pulling 3-7 days early when funds were not in the checking account, to deliberately delayed transfers of large transactions on time sensitive projects. We have lost at least $7,000 in overtime wages, extra administration time, and fees caused by this softwares "policies". Most recently and as we speak, they are withholding a large amount of money past the 3-5 business day period they cite in their policy for an ACH transfer, resulting in project delays and necessary overtime to get our project caught up. I would recommend quickbooks to nobody for any reason and am in the process of removing our information and affiliation with all intuit products as a result.

Atrocius and embarrassingly bad. Legacy software, QuickBooks is the Kodak of online accounting software. I just spent over 6 hours with them on tech support to convert a file my accountant provided me. Please, do yourself a favor and get off this awful software as quickly as possible. There are much cheaper options out there.

Don't use this terrible company. I've used it for 2 of my companies. Context:

I applied for Quickbooks and had this app for a while until I had to restart my computer and my quickbooks got wiped out and I m cannot access my original account and still being locked out so I won't recommend keeping this app if it cannot be saved under any conditions.

The software is buggy. If you are hoping to rely on automating your billing process, be prepared to lose revenue, as the automations fail and do not notify you. Unless you do an audit, you will not know that some of your customers are not being billed for months. Sometimes, automatic payments fail without notification. There is always a bug and something always does not work. Do yourself a favor and go elsewhere. This software is buggy and customer service is useless even for premium accounts with so-called priority circle help desk.

This company has the absolute worst support in the world. They will always try to push you off to someone else who is equally as ignorant. I recently called Quickbooks payroll support as I have the highest level of payroll they offer. He said I cannot help you after about 2 mins of attempting nothing but showing me a error log that had nothing to do with quickbooks whatsoever. The number he gave me to call was the MAIN SUPPORT LINE with no additional guidance. The people simply do not have any desire to solve any issues you have

QuickBooks Online Payroll does not have customer-facing support. Over the course of 9 calls and 6 hours of wasted time, I have failed to connect with a supervisor to fix the errors and unauthorized changes made to my payroll, which have resulted in missing wages for my employees via "Payroll Corrections" I did not request and cannot change or override. They do no return call requests. Emails to them bounce. They cannot be called directly. It is a black hole of incompetence. I am currently on hold again for a QuickBooks customer service representative to try to connect me with a Supervisor - WHO ALSO CANNOT CONNECT ME WITH A PAYROLL CORRECTIONS SUPERVISOR!! This is the worst customer service I have ever experienced - and it affects my employees' ability to pay rent and feed their families. It is absolutely unacceptable.

With respect to Quickbooks Capital, go elsewhere. Rates are not very competitive, and customer service is non-existent. If you have a question it will tell you that you can email; if you email they will email back and tell you to call; and then when you call the customer service reps (once you reach them) either know nothing, say they cannot help, or say they have helped you but in reality it makes no difference. Example: say you want to change the draw date for one loan payment. They will tell you they can not help; or (as happened to me this week) that they have changed it so you can make a manual payment this month, but automatically draw it anyway. I'll go pretty much anywhere next time.

Terrible company, backdating cancelation of subscription effective 2 months ago. Started at 1 business day direct deposit, increased to 5 business days without informing or permission. Don't waste your time with Quickbooks/Intuit. Legit worse payroll company on the market. If you want to pay your employees or contractors late then yes I'd recommend qb.

Do NOT recommend. I have heard better things about Wave and FreshBooks. QB has incredibly bad customer support - hard to use features - confusing platform. I have a background in Finance & Accounting, so avoided using QB until I had no option but to use it because I had so many transactions. I have been using QB across 4 entities for about a month and could not have worse things to say about the set-up experience and customer support. I am shocked that anyone without finance and accounting expertise is able to navigate their platform. Further, my experience with support has been textbook terrible. I've been sent on a seemingly endless chase for something rather simple. I'm writing to you on minute 120 and call 4 of trying to disconnect 3 accounts from a Quickbooks login I have... HELP.

QB is discontinuing the desktop versions. We live in a remote area where single digit internet speed is common. Just doing updates has to be started at 10 pm and run all night during off peak. Or load up the laptop and drive to an area with signal. Now they have priced the payroll subscription out of reach at $1100 for a 2-person operation. And another $700/yearly just to keep access to my desktop data? We are looking at exiting this ludicrous, ransom-driven Jabba beast.

I just now signed out and customer service is by far one of the worse experiences I have ever in my life had!! Horrible. Just signed up and before I even get into my demo to set everything up. No one can help me. Has taken me 2 hours and I still don't have any help!!!! Absoulutely horrible!!!! The worse by far. I am now going to cancel. You just lost a customer in under 1 hour. I was all about Quickbooks until I see how thier customer service is. Horrible zero rating. I would recommend not using this company!!!!

Quickbooks has the most useless customer support. The chat just reads a script and guesses, and it's 1 hour + wait time on the phone. Even after the wait, they are of no help. Choose any other accounting solution and do not waste your time.

This is the worst accounting program there is and their support is terrible. System is always slow. There is never a support person readily available. Causes more issues than it helps with. It would be easier for me to do accounting using a spreadsheet. This program and company sucks.

Customer service is completely incapable of resolving issues. My autofill function is not working on my Quickbook internet service. No one can pick up the ball and stay with it. Most "experts" at the company know less than you do about the software and just read from the pop up notes that you can clearly read on your own. Useless, useless, useless. Thinking of canceling and going with another provider. I was happy with the desktop version but they can't juice you for as much money as they can for the internet version. Their CEO brags about integrating AI solutions into the company's software and services. He should be embarrassed by the lack of effective support his people provide. Hire some engineers, not more useless customer service "experts".

The product itself is fine but the company is horrible. They hit me with charges that I didn’t approve. I attempted to cancel the unapproved payments for months and still haven’t figured out how to cancel them. If you give them your card info they are going to charge you for things you don’t ask for or need. I was told all of my payments were cancelled and I switched my booking system and woke up this morning to two more charges. I have no idea how to get them to stop charging me.

Let me tell you why QuickBooks is so hated... They allowed fraudulent deposits to be ran through my account even though we caught it and reported it within 30 minutes of hitting our QB account! They froze everything but still allowed thousands of dollars (over $21,000) to be wrongfully withdrawn from our bank account AFTER we called several times and they told us not to worry since everything was frozen. Last time we called since they don't know how to call us back, to check on getting the funds reversed and back into our account, representative told us 60-90 days for resolution lol what business can shut down for 60-90 days??!!! Terrible terrible terrible company and business model. Not a good way to keep current customers.

Helpful when starting my business to see some metrics and get my CPA what he needed. Customer service is horrible. Impossible to get anything accomplished without spending hours unless you already know what you are doing, in which case you probably aren't using Qbooks. Horrible customer service. Like an insurance company or Comcast.

I am a 32 yr customer and Quickbooks price has increased to a ridiculous amount…$1700. They refuse to come up with a product for the small mom & pop business. I have complained for years. They are greedy, don’t listen, and could care less about the customer. Will never refer anyone. You should be ashamed of price gouging. I’m out and will never be back!

Is there a class action lawsuit against them yet? I had to search to find a place to review them. I signed up for a very inexpensive plan. Suddenly, they charged me $184 for what I assumed was a YEARLY subscription. I ONLY use this for keeping up with receipts and got the least expensive plan. They just charged me another 184 when I realized they had cheated me. I want to know what salesman is signing people up for fake memberships and fees in order to increase their commission. I want to sign up for a class action lawsuit. Anyone in?

If I could have given a minus 5 I would have given it. For two weeks I tried to get the program set up with no results. I also requested an option to provide direct deposit to our contractors and was set up with a $50.00 a month program which did nothing for us as we do not take deductions from the contactors, plus we were charged $6 per transaction which we were not aware of. Spent hours on the phone trying to straighten it out and get a refund or at least a partial refund after their rep set up the wrong program. After 2 hours on the phone trying to clarify that, I was told no refunds. It took an additional 45 mins to get the programs cancelled and removed from my computer. It is a complete ripoff. Oh and did I mention all of their reps do not understand what you are trying to say or do as they don't speak English!!! They are a complete ripoff and basically a scheme to get access to your account!! Run don't walk away from this company.

I am extremely disappointed in Quickbooks. It has taken a year for Quickbooks to correct a software issue on the migration to quickbooks online and will not offer a discount or a credit for not being able to use the product. I have paid for 2 different subscriptions for quickbooks so i could keep an accurate accounting. I am now in search of a new software because I cant believe I spent all of that time and money on this product and customer service could not help me. I am done. I will be taking my business elsewhere. Thank you for nothing quickbooks!!!!

Charged after I canceled a week before and had a confirmation of the cancellation. The customer service was less than satisfactory. I would recommend a different program that has attention to details instead of a company that can’t track its own finances.

I have been using Quickbooks for years and it has steadily gotten worse. The system is inflexible and requires ad hoc manipulation to record normal transactions. 1099 filings which are an extra charge are always inaccurate and fail to tally all payments to a specific vendor. On top of all this, Intuit raises their prices 20-30% EVERY YEAR. Not recommended.

After 1.5 years of using QBO, I'm quitting the platform and going back to QBD. QBO is incomplete at best and often nonfunctional, basically a disaster. The platform is plagued with limited features, fields and links that don't link or de-link, reports with very limited formatting, the list goes on. The last straw was them not filing my payroll taxes properly and taking no responsibility for it. People signing up for QBO without knowing the features of QBD have no idea what they're missing. Intuit has lost a lot of credibility by trying to push a terrible produce on its customers at a high price and false advertising by pushing QBO and making it seem like QBD was going away. In Intuit's pursuit for greed (their QBD fees went up by 6x) they may have inadvertently opened the door for competitors to move in. I will definitely be on the lookout for an alternative for those accounting products for small business.

Suppliers? The above is the missing end in the subject. I have been using QB for over 20 years for my clients. The subscription price increased 300% in the last 2 years from around 800 to 2,500. I did not renew. Intuit cut QB desktop access to historical data. Yesterday, while talking with a supervisor from Intuit Canada, I heard, 'You must pay if you want access to the data.' OK. It is understandable for the price to increase to whatever level they want. Customers can accept the new cost and use QB for future transactions or refuse to pay the higher price and not record new accounting transactions. It is fair. However, the historical data does not belong to Intuit.

So I just installed this to streamline my small business but it just seems to make it more complicated. You send an estimate 1 out of 10 can figure out how to actually view the estimate. Very frustrating.

Upon Reinstallation of Accountants Copy, 5 months of reconciliations disappeared; all the posting info is still within QB. Only the reconciliations went amiss. (No errs/period end crossover w/accts copy). Three calls to Intuit Tech Support, was told to get a backup before reinstall and they could recover the missing recs. Now being told I have to redo the reconciliations and they are unable to help. Was given a complete runaround, unwilling to even help or send to another dept. Repeatedly said to call us back at tech support.. Horrible service and you could hear that they simply don't care. Period

I’ve been a loyal QuickBooks desktop user for over 15 years, but what Intuit has done to small businesses is one of the greediest moves in corporate America. They effectively held my system hostage, forcing me to migrate to their subpar online platform. The setup process was a complete disaster, taking over a week to sort out due to charges and reversals. I have two businesses, and QuickBooks managed to confuse them, causing even more delays and headaches. Meanwhile, they had no problem immediately charging my credit card.

I wish I could give them less than one star. Ran payroll and they tell me they could not match my EIN with my company name and the account goes on hold. But it looks like I owe them $18,000 because they said that they paid my employees anyway on my behalf because they couldn't pull the funds from my account. Which wasn't the agreement in the first place. Intuit was instructed to debit money from my account to cover the payroll. Which never happened. Intuit never presented payment to the bank. Not even one time. And then I talk to their tier one agents based OCONUS, and they are powerless and give me a totally different story than what I am seeing on their UI. Absolutely insane. Do not recommend to anyone.

This is Suzanne from Whistlecopter LLC. Tax center has not been working for 6 months. Also if I go to sales and if I want to see sales for just August, I have to do a workaround profit and loss for that month so that has also not been working for 6 months. I keep asking for a fix to no avail. I am really fed up with Intuit and I have been with them for 10 years of course I would never refer anyone as I have done in the past.

DO NOT USE QUICKBOOKS!!! I have a small child and I was yelled at by customer service. They do nothing unless you pay 499 for the year or 200 a month. They will not help you. I had my data all of a sudden gone and they do nothing. I am extremely upset with this service and it should be deleted or someone needs to report this further up in the business. Extremely horrible service.

I have been a Quicken user for more than 20 years and a QB user since 2018. I am the comptroller for a non-profit. We recently switched to QBO, the cost nearly broke the bank, and it has been nothing but a nightmare. QB desktop was simple to use and provided quick and easy reporting. So simple, even a child could do it. Checks were easy to create, easy to print, reconciling accounts was a piece of cake. QBO is nothing like QB Desktop. I urge you to stay away.

We have tried to use Quickbooks and subscribed. First month we used it to track expenses, but after that we didn't have a need for that, so it was just stale subscription, spending our money, each month more and more (15$/month, then after few months, 35$/month). Cancelled subscription and tried to do refund - all my refund requests were denied. Even the one that was done on the same day as last payment (payment was on 12/3/2024, tried to refund it the same day - denied). Very unsatisfied customer

Never use payment links unless you are willing to wait a ridiculous amount of time. I had a client that was going to send a 64k payment with a wire transfer. I offered the QB payment link because I expected to be a 3 day max turnaround. Payment link was sent on the 2nd of Dec. Customer payment was made on the 2nd as well. Now I'm finding out I won't get the deposit till the 10th at the earliest... Look I'm fine a few days delay... But this is ridiculous. We're not talking about a couple hundred bucks here. This is not my first payment link...

This software is complete garbage. All of their updates causes other issues. You have to talk to Bangladesh when you reach United States. You got over two hours of wait time and still their Tech Support tells you there’s a software limitation issue that cannot be fixed at this time. Over and over you spend hours with tech support without a resolution. It is absolutely amazing that they release software without checking, basic functionality. This software is a disaster, stay away at all cost.

Although starting with Quickbooks was easy and supported, the end was anything but. I decided to use the payroll support, which claims to support all aspects of payroll, including filing federal and state documents, such as W-2s and unemployment. Once I needed to close my business and cancel my subscription, I was told that there would be an additional $150 charge to assist in closing and filing the payroll files for my business. This was not addressed when I signed up for the payroll services and there is no way of waiving this additional charge. It seems that this is one last opportunity for Quickbooks to get some additional money from a closing business, during a time that is already challenging. I will never use quickbooks again for this unethical practice.

Poor customer service. Employees do not understand English very well. Outrageous prices for a small business. I do not have any payroll but pay for it. Each year price is going up by more than 30%. I am going to the competition.

Horrible fraudulent company. Continued to charge me after confirmation received that my subscription was cancelled and denied refund. Had to report to my bank as fraud after spending 2+ hours on the phone with their useless customer service team.

Intuit provides worst customer service. They use third-party customer service platforms based in other countries, which are unable to answer any of your questions. Quickbook does not worth a penny of your money!!

We used QuickBooks for 3 years. This year we received a request to be audited from the Texas workforce commission. This is when we discovered that for the past 3 years QuickBooks has failed to fill our contractors' 1099 and 1096. QuickBooks says this is done automatically and it should be as you have to input all contractor info and pay into your app, which we did and can show that we did when we run reports out of the app.

You would not believe what our company has been through in the past 20 years with these crooks. I'm going to sum it up with our latest problem and interaction. In 2021 we had a 1GB company files size and compress it and purge data and it allowed it. QB decided to remove the compression feature and limit the file size to 500MB. So they essentially put a limit on file and commit corporate blackmail for you to get it back!! They literally held our books hostage unless we paid! Not only this but it's always been riddled with software errors so we moved it to a fresh 2022 server and welp, same crap. Wouldn't you know it you can PAY to have them solve the errors they know they've had forever!

I had issues signing on & asked for help to correct it but they weren't able to. I want my information removed & they won't do it. Total waste, glad I haven't paid for anything yet! Why do they need to keep information when I do not want to be on this system anyway?

I used QuickBooks Desktop plus enhanced Payroll since 2010. In that time, I found the product OK at best. Issues with getting any decent reports being the biggest problem, but for the money it was ok. For a very small business with 8 employees, I was up to 1300 a year for the privilege of using their software. Until September 2024 that is. Since September 30th, they want another $1200 a year for what they call service, updates and backups, which used to be included. As far as I can tell, they took away what I had already paid for and now want to charge me a bundle for it. Breach of contract in my book.

I am extremely concerned about QuickBooks' sales practices. Every time I try to call for basic support or assistance with software issues, they constantly try to sell me something I don't need. I initially paid an affordable amount during my first year, but then after that, my cost jumped to $250 per year, and now I’m paying $649 annually for QuickBooks. Unfortunately, the service and support I receive are no longer helpful for my small business.

There is a lot of fees involved, you charge your client by credit card is a 2.99% fee which is higher than other companies', after that they send the money to a Quickbooks checking account and to have the money available same day is another 1.5% fee, for a company with many transactions per month this is absurd, many other softwares charge only credit card fee that we all know exists, but pay another fee of 1.5% to have your money on your bank account is awful. Changing today for other company!!!

I have had Quickbooks for 17+ years. They force you to use their online version because of cost!! Charged my account over 1000 dollars. And I have had to call 3 times to get my refund!! Yet they charged me another 600.00, for the online version!!!

Calls to Intuit, Quickbooks-Online reps on 10/23 and 10/24/24 confirmed that over $5,000 would be refunded to my business bank account within three-to-five business days. Approximately $1,500 was re-deposited to my account on 10/29/24. On 11/07/24 I again contacted Quickbooks Online, requesting an immediate deposit of the remaining funds, and for a "manager" to contact me directly with an update. As of 4:50 p.m. (Eastern),11/08/24, I have received no additional refund and no updates from Intuit/Quickbooks. It is now obviously apparent that Intuit/Quickbooks' proactive efficiency in withdrawing my money is the complete opposite where re-depositing it is concerned!

Hours on hold to resolve an issue with their product, it never worked. They created a case number to “investigate” then promptly emailed me to let me know it’s not resolved, the end. Called back for a refund, they only offered half of it back so I refused. Gave them one last chance within. They scheduled to call me today. The guy was incredibly rude and combative. The worst customer service I’ve ever experienced. Filed with the BBB and am trying to find any way possible to warn people of this terrible company. There are plenty of options out there, do not use this one.

Recently in Oct 2024 a software update to Quickbooks Online was rolled out and it totally screwed up my bookkeeping! I am not happy. I have had to have my accountant undo all reconciliations for 2024. Owner draws specifically were assigned to EXPENSE after this software upgrade. Which is outright wrong! Draws are not expenses. I am not happy.

I have used QB desktop since the early 90's. This year I was force to upgrade my Desktop 2023 version so I went with the Online version. Huge mistake - It is not reliable or even a professional product. They threw out what took them years to create the best product to a product that is the worst! At this point the software does not even email out invoices. It also does not know how to create a detailed STATEMENT for a customer. They tried to help but the gals who are set up to fail just feel bad. I keep getting apologies from people who did not create the ridiculous version. I feel so sad for them. There are more failures but these are MAJOR!

Horrible service.... mileage tracker glitchy and never works,,,, spend hours upon hours on the phone with customer support with nothing getting done. This app and company is such a waste of money and time. DO NOT RECOMMEND - It asks for me to upload a receipt to show I am a verified buyer but another problem is that because my renewal was done with Google pay on my computer they have no access to my billing history or invoice. Another huge frustration.

DO NOT DO BUSINESS WITH INTUIT. Warning... I have never left a bad review for anything, however this time I'll make the exception. Long story short I opened a checking account with Quickbooks and they unexpectedly closed my account due to a business decision and only allowed my deposit to come through. Now I have money stuck in the account and after several attempts to gain access no one will assist and just tells me that they can hold my funds indefinitely. With NO REASONS, NO EXPLANATIONS. Just their money now. It's been over a month.

Appears to be a useful product. Pricing is deceptive. I have as simple a business as I can think of on paper. I receive 10-15 payments per month for services rendered. I have no inventory and sell no products. I have minimal recurring monthly software expenses and pay for office supplies. No employees. Could not be simpler. Their simple package cannot meet my needs. Beyond that, in order to meet my needs, I was told I need another package, double what I'm paying now to meet my very basic needs. Don't trust them.

They force you to change from desktop and they are the absolute worst. Don't do it. Just don't. They transfer you around, you can never get someone on the phone. The hours I spent trying to get help would have been better spent going back to a manual system. Now we're trapped. Just don't do it. You will be sorry.

I've been using Intuit's QuickBooks Online and QuickBooks Payments for some time now, and I have to say, the experience has been incredibly frustrating. The decision to implement batched payment deposits has turned what used to be a simple process into a complicated mess. Matching payments to individual invoices is no longer straightforward, leading to confusion and errors in my accounting.

We used QuickBooks Desktop for 14 years before switching to the online version about two years ago. I can’t express how frustrating it has been to work with this limited online program. Many useful features are no longer available, and the subscription cost has significantly increased. We now rely on Excel spreadsheets to track backorders and costs, as the forms offered have very limited functionality and almost no customization options.

Big time scammers and worst customer service you could experience. Don't use their services otherwise you will regret it in future. And if still wanted to use their services better be prepared to have some head massages scheduled.

Quickbooks Online withdrawals money from your account days in advance of making a payment. That’s fine. What is not fine is they will then refuse to make payroll until the money clears on their end. I made payroll tax to the CRA on the 9th of October. They withdrew the money from my account on the 10th. I assume the payment was made to the CRA prior to the due date on the 15th. I submitted payroll today, the 16th, for a pay date of 18th as the 20th lands on a Sunday. Quickbooks would not allow a payroll submission as the tax payment they withdrew from my account had not “cleared” on their end. What right do they have not to allow payroll to my employees? There is money in the account - more than enough to make all payments.

I have been trying to cancel my unwanted Quickbooks Live Expert Assistance without success. Now I am being billed twice for the assistance. I have been trying to find a customer support link to address the billing issue also with no success. I may try to call sales, they have the only phone number I can find to call. I have the subscription because the person I talked with about my Quickbooks options gave me inaccurate information which has taken hours to correct and the subscription issue still has not been corrected.

Quickbooks payroll employees are unprofessional, inconsiderate and ignorant. Put me on hold on 3 separate occasions for over 2 hours of waiting time. I was hung up on all 3 times. After I was told my account was canceled, they continued to take money out if my account. Customer service is an absolute joke. I recommend any other company.

It is expensive and gives me more work to do instead of saving me work and time. Customer services sends you from department to department when calling to fix the issue. I have wasted at least 15 hours of my life trying to make this product work, and due to their awful customer services policies I didn't even get all the money I spent with them reimbursed....so for me it has been a lose lose situation.

The products they offer are fine, no complaints there. The customer service team for the support line however is horrendous. I have had to call 3 different times to get my billing subscription sorted out and the last guy I spoke with kept cutting me off without letting me fully explain my situation and history (as to why I was calling AGAIN for the 3rd time) and said "I dont know if you're telling the truth or not" and told me I was wrong several times only to actually realize the information I was saying was correct and then saying "you were right." This whole frustrating situation could have been avoided if the team members were better equipped with training as well as not jumping to conclusions and hearing out what I was trying to explain. I would not recommend this product purely based out of the infuriating customer service.

Was forced to go from desktop to online. Do not like the online program. Many features we cannot customize on invoices and estimates. No more easy function to enter credit card charges. The delay when entering any transaction is a pain. I do not have time for that!!! Thumbs down. Searching for another software asap.

On the phone for the 7th time trying to get QBO to work and cancel payroll for DT. DT does not handle the migration issues, nor does QBO!!!! It is all self-service!! Payroll does not migrate. No one tells you that. So you have to print necessary reports to data enter DT payroll personnel and totals so that you can manually enter the data points. I made the transition at the end of a quarter so I that DT could do the 3rd Q payroll reports. You have to cancel the subscription for payroll on DT, and then add it to your QBO. While canceling the DT subscription, the site went down. So I requested to cancel later that night.

I have been using Quickbooks since 1999. I started with Quickbooks Desktop. I am currently using Quickbooks Online (QBO) to do the accounting for several business units. I do the general accounting and run payroll. Over all, QBO is a good accounting software that is feature rich and relatively easy to use for a person with knowledge of accounting. However, over the years Intuit has become less customer centered and more profit centered. There have been a few enhancements to the payroll feature over the years. Yet some functions of the payroll system are cumbersome. For example, there is no obvious way to set up or modify pay types or pay deductions. You have to create them at the time you are assigning them to employees. Also, sometimes QBO maps payroll items to GL accounts that it creates without input from me.

We had a $15K fraudulent chargeback submitted against us. It's been 81 days and Intuit hasn't even reviewed it. Yet in that same time frame they have shut down our merchant account, stopped processing on thousands of payments, sent us to collections over the fraud, Not the LLC company but the owners. All while they control the process of the unsettled fraudulent chargeback.

QuickBooks is no longer there for the Consumer. They are making so you cannot purchase a CD. And for those of us that do work for Non-Profit (a volunteer basis only) it takes money out of our pockets. And not only is the Desktop version higher priced than a CD, they try to get you to go to the online portal, which is absolutely ridiculous. And I DO NOT want my books on an online portal. That should not be the decision of QuickBooks!!!! That's just one more way they want to control everyone. They should be ashamed for what they are doing. Especially those who do not make much money or volunteer their time to do books for Non-Profits, and small business owners trying to make a living, etc. And I am not Paying more money with a monthly subscription than paying for a CD.

QBs messed up my migration. No inventory or part numbers, customer info. I spent countless hours on the phone with support. 1 out of 20 agents is good. Beware QBs payment. They mistakenly removed almost $900.00 from my account. Still fighting to get it back. They emailed me after I did all the work of obtaining my bank records as well as my customer's bank records to show their errors. Their standard time to refund their mistakes is 50 days????

Not a true accounting system. You should not be able to 'delete' transactions. I am an accountant, grew up on QuickBooks desktop. Now converting to Online, including the Payroll function that was recently set up. Then they cancelled our payroll account suddenly after we have been working with their payroll department to get it set up. Why didn't the customer service person let us know there were any problems with our account, they were the ones that set it up, all was good and we've ran payroll a couple times no problem. Now we are in a bind. We are going back to our former payroll processing company.

Literally the worst customer service team I've ever worked with in my entire life. I cannot wait for someone to build a better product. It's like someone designed a customer service team whose only goal was to answer the phone but who absolutely have no knowledge of their product or platform.

I have used QuickBooks desktop versions for 30-some years. Now on QBO, very disappointed. Lots of "little" problems and anomalies. It makes using the software VERY difficult. Lots of "improvements" that are awful! Things that I was told would work better in the online environment are way worse. I just wouldn't even know where to start listing all the little problems. And you are locked in. And new stuff crops up all the time. I do not like the online version at all!!

Be sure to reconcile your deposits to ensure they post to your actual Quickbooks checking account. I noticed that a deposit should have posted 9/18/24, to date, it’s not posted to my account. However, the QB transaction fee is posted. I have called 3 times without resolution. On today’s 3rd call, I requested to speak with a supervisor… that didn’t happen. This is totally unacceptable!! Please fix this issue immediately.

We have used Intuit for many years, we finally needed them when we were hit with a 4200.00 chargeback, after delivering 2 golf carts 650 miles. Intuit did not have our back, when with a credit card authorization form, front and back of the card pictures, and the driver's license pictures and phone number and email to the cardholder, Intuit did not stand up for us. And on top of that, they kept the 2.9% they charged for the initial fee of the 4200.00 and added another 50.00 for the chargeback. We are currently looking for another merchant account, someone with chargeback protection, R Presson, Advanced Tomball TX. Intuit is a user, they are not your Business Friend.

My client paid me 3 months ago and I still have not received my funds. Over the last 5 weeks, I have called at least 20 times, have had at least 7 cases open, and have been promised multiple times that the money was going to be transferred. It still has not. I have been told it will be transferred by 3-5 business days multiple times across these 5 weeks. I have been hung up on, and I have been told an email with details will be sent and they never have. I have been told that my issue will be escalated to Tier 2 and Tier 3, but that never happened. They are lying to me and withholding my livelihood. Quickbooks is stealing from me. If this does not get resolve, I will find counsel and I will sue. If you are searching for an invoicing service, do not get Quickbooks. Do not do it.

Collaboration and customer service are nonexistent with this company. Nobody is on the same page. I talked to one person who told me to cancel my merchant account, which I'd been using for 4+ years, because they couldn't figure out why it wasn't working. After over an hour on the phone this representative had me cancel my account and informed me that he would call me in 3 business days, once the cancelation could process, one Monday at 1:00pm and set up a new merchant account for me. Three days later a different Quickbooks rep called me to schedule an appointment to set up my merchant account. I informed her I already had an appointment with the gentleman I spoke with a few days ago, he knows what's going on with everything. She said she didn't know what I was referring to and so I set up an appointment for a couple of days later.

I have used QB Desktop and Online versions for over 30 years but I am very disappointed in Intuit's new business model. They are continuously adding more bells and whistles to an accounting program that doesn't need it. I am wondering if they feel this is necessary to somehow account for the ridiculous price increases and gouging that have been going on the past 3 years. As a professional bookkeeper, I do not understand why they have to keep changing or adding more buttons and "ask an expert" tabs in the programs (the expert is the bookkeeper paying intuit for the program) not their in-house bookkeepers that they are trying to siphon away business from us. Accounting is accounting and pretty colors and more unnecessary tabs do not make the program any better or worth the increased pricing each year.

I wouldn’t recommend Quickbooks to nobody period. Month after month they charging me for a subscription that I don’t even have. I call customer support and they having been any help. I’m canceling my subscription today.

I am a small business owner that has used Quickbooks and Quickbooks Pro for almost 30 years. During that time, the software was generally easy to use and new versions made the product better. The last version I was using was QB Pro 2021. This spring I was inundated with emails from Quickbooks stating QB Pro 2021 was no longer going to be supported and that I MUST purchase another option. Every email had a link to upgrade. Guess what? The only option to upgrade to was Quickbooks Online. When I called to upgrade the salesperson told me that the online version could do everything that I needed. Boy was that wrong. I am in the design business, and we have multiple jobs where progress billings are required, where WE have to bill in increments for various stages of design by creating "estimates".

They are the worst. They tell you one thing on the phone and then nothing happens. Customer service was supposed to reach out in 2 business days because the rep couldn't take our payment over the phone. Guess what? No call back. Dislike this company with a passion and wish there was a better alternative.

As a small business owner, I have used Quickbooks Desktop since the 90's. The only consistency is that prices have sky-rocketed and customer service has plummeted. I spent 3 hours on the phone with customer service in who knows what country, first one was Malaysia I believe. The issue is, the foreign customer service reps are scripted and only know how to follow procedure 1,2,3. They do not understand nor are trained to resolve issues. After 3 hours, uploading documents (twice), I was just emailed, they do not have the proper information to make a change of address and email for me...the only principle of the company.

One star too many. I used Quickbooks for years and during an emergency time in my life let the payments continue until the business closed. I was not in a situation to be able to make arrangements or do much of anything. So then I went back and they closed the account and wouldn't allow me to use the paid for time unless I renewed the subscription they had closed. And why would I give them more money when they have already stolen 10 months of my money without allowing me service and showing no regard for me as I human being. And I did not have future need only the timeframe I had already paid for. So now I will muddle though those months of work and find another service when and if I should need one in the future rather than paying them to be allowed to use what I already paid for once.

Every time you turn around this outfit is trying to force you to their online platform. My QB 21 Pro reached the point where it wouldn't support the payroll function any longer so I had to upgrade to QB 24 Pro. Was badgered by online rep for 45 minutes to switch to Online. I was about to give up and switch when I happened to mentioned that I had 6 different companies in my QB 21. Online only supports one company but you can add more...you guessed it...for an additional fee (I think it was $15 per company) each month. Now there is a big increase in the annual fee to have the payroll module. It never ends.

I paid for my data and my bookkeeper retired and I can't get a hold of her and they cannot give me the data. Their customer service lied to get a manager on the call and they never did. I talked to Vincent and John and they have no recording for quality care and they are so bad! They have the data but won't give it to me as I don't have the account number or login. I have everything else-name, address, phone number and they can see it but will not give it to me. The IRS needs to get on them for this. I am appalled at how bad they are. They also didn't pay the payroll as they were supposed to as they didn't check a box and then lost the data. Major fines and interest by the IRS. Do not use them.

I called customer support yesterday for a simple issue. Was transferred 4 times and the issue was never resolved. However the non English speaking customer service rep did make the promise much worse by telling me to delete my payment account. Needless to say I will be switching services because I can no longer get Quickbooks online to work correctly and customer service is useless. I would recommend finding a different online platform to do your accounting. Unless you enjoy not being helped and paying every month for a service you can’t use efficiently.

I have used Intuit-QuickBooks for a few years. Recently, a fraudulent claim was launched against my company, according to Intuit (they have never shared the complaint with me). I was unaware of this before I checked my account and saw where Intuit had debited a previous transaction plus an additional $25 from my account. This was in addition to the 3+% ($52+) fee paid for handling the initial transaction. Intuit asked me to supply proof that there was no fraud on my part as a merchant...Which I did. However, Intuit has refused to supply me with any information. I have no idea if the customer used a stolen card or made up a fraudulent case to keep the merchandise delivered and pay nothing.

Very upset that they do not offer a certified payroll report. They want you to buy yet another expensive subscription from North Points (then North Points integrates it). As much as we already pay for payroll I do not think it is fair to buy another service.

You have to be very careful using this program. After approving employee hours they will double and even triple them and then pay them the extra hours. They even now have a warning on their site about this happening. It has now happened to me twice and they are saying it is up to me to collect the money even though I only approved half or a third of the hours they were paid.

I have NOTHING but Horrible things to say about INTUIT & Quickbooks. Here are my Top 10:

If I could give this migration from desktop to online a big fat -10, I would. I didn't want to do the migration. Intuit has you because you have years of data. The whole process is lousy. Tech support doesn't have a grasp on the problem solving. I've have had to spend over 1+week of work time to get nowhere. Even as they move me to data support, that went wrong. Oh my gosh - to be polite. A mess doesn't even describe the frustration. For example I am on my 3rd tech support call in 3 hours with half the time on hold. My blood pressure is up from trying to get the help needed. If they offered me a 1-3 month credit, I'd be slightly appeased assuming the problem was fixed. But the true customer care is for them are the monthly fees, not their clients. Goodwill goes a long way. I will never recommend Quickbooks online to anyone.

Having been a QuickBooks (desktop) user for 20 years and (forced to) switching online version I am soooo disappointed! I spend more time closing their ad popups trying to sell you addons and services than making journal entries. It's a daily barrage of nonstop popups trying to get you to buy new services. They should change the from QuickBooks QuickSpam. The online version is also full of bugs that tells me the program was released too early. Let the buyer beware!

Online is absolutely crap. Find another program. I'm pissed that after 20 years I now have to pay yearly in access of $800 to simply progress invoice. I don't use QuickBooks for payroll, banking, nothing else. Progress invoicing is all I need. I'm already paying extreme prices for comp liability insurance fees licensure while competing with illegals who are not covering tens of thousands in overhead. Now QuickBooks it's part of my problem. To save a couple hundred I went with online. BE WARNED, your desktop QB will not transfer, anything progress invoiced will not move over, and online is completely different than desktop, you will have to completely learn all over again a program that is absolutely nothing like the desktop program, while at the same time trying to reconcile what was on your desktop.

Read the reviews and stay away from this product. I'm a small business owner and have had QB desktop for 20 years. Even after purchasing a desktop license every 3 years they cut all functionality, wiped my payroll records, stopped bank downloads (even manual downloads) so you are forced to move to online. Now it gets worse, they do not allow you to transfer your full company file, eliminate classes on the basic level and don't migrate any of your forms and specific tools you have made over the years. Oh and that costs 3x more per year than the old license. This should be illegal. STAY AWAY FROM THIS PRODUCT

Big scam company. They are stolen your money. Look at the BBB, all are saying the same thing. They kept my $70000. Now filling a court case with. It’s a big amount of money. Customer service has no clue why they are holding customer money. Then I realized everyone has same issue. This company did 17 million fraud according to BBB.

I have been a loyal QuickBooks customer for over 15 years, but my recent experience with their service has been extremely frustrating and disappointing. An incoming payment to my account was flagged 15 days ago. QuickBooks sent me an email stating that more information was needed before they could deposit the funds into my account. I promptly responded to the email, provided all the requested information, and even called customer support to ensure everything was in order. The representative assured me that I had done everything necessary and that the issue would be resolved within two days.

I’m a bookkeeper so I have to contact QB for all of my clients in the past 10 years, I must say that in the past year it is by far the worst company I’ve dealt with. Their “Experts” are just random reps that have QuickBooks manual and scripts they follow. If you have a real issue they will put you on hold for hours! Trying to figure it out how to help you, they also have their own tech support to help them. I had to call in last month for the same issue everyday and every time I spoke with a rep they gave me different information, every single time. Don’t bother buying their support, definitely disable the option to get paid through their system. They will hold your money for no reason and won’t give you answers. I don’t know how to avoid working with them since their software actually work for businesses but the QB online version is just managed so wrong. Shame on them!

This is a terrible, terrible, software. I've actually been using these guys for about 9 months now and all of a sudden I can no longer receive an invoice payment using the customer's card on file. The user interface was already horrific. I mean you have to literally stumble across the options you need to operate the thing. And let me make this absolutely clear...the last 9 months I've been able to create an invoice, send it to the client, then receive the payment with the card on file. Now all of sudden that's disappeared. Again, I want to be clear, the option to receive payment is still there, but there's no way to actually process the payment! The stupid button to push the payment through is gone!!!!

I wish I could give this program 0 stars. I don't know what the DEI hires at Intuit are doing, but the software sucks now. Features in the online system are broken. No one at the call center knows what they're doing. The page/tab constantly crashes. The layout is always changing, forcing me to relearn how to navigate every other week. And it just keeps getting worse. Every day I find a new button that doesn't work until I mess around with it for an agonizingly long time. January 1st can't come soon enough so I can switch away from this trash.

Terrible. It started you buy QuickBooks at reasonable price along with payroll subscription and gradually it was switched to a subscription model costing 10 times more and if you stop the subscription your data are locked and useless. Go to different company.

I ABSOLUTELY HATE my new Quickbooks, HATE, HATE, HATE it. Do not buy this product, there has to be something better. I loved my old Quickbooks, if you have an old version KEEP IT!!! If I could give it a zero or negative review I would.

Bought QuickBooks Desktop Pro with Payroll in 2021 for over $800. By 2022, Quickbooks forced me to do a subscription, saying they will not provide any support unless I do a subscription. In 2023, the payroll module kept going into error even though I did all the updates. Upon calling Quickbooks the tech support said I had to download the 2023 version. I then had to update for another 4 hours. All this even though I had automatic updates on and kept updating the payroll tables. It is 2024, and again out of the blue I cannot use the payroll tables.

If you are transitioning from QuickBooks Enterprise Desktop, don't even think about it yet. This is not ready for primetime. My experience: 1) No ability to have multiple windows open so if you need to cross check things, gotta close one window, completely specify the other window you were working on and "remember" what you saw on the other screen, 2) it uses browser cache, which not infrequently just gets hosed and large portions of the product just stop working altogether -- solution, start a new session in a new browser WINDOW (not tab), 3) If you are a speed typer, forget the quickpick option for accounts, classes and customers -- the response time is slow and if you tab out of the field before it has resolved your type ahead, it either chokes giving you an error message or wants you to create a "new" account code, class or customer/vendor.

Absolute garbage support. I've been on QB Online for years running my small business. I bill the same customers every month the same amount via ACH Debit. Now all of a sudden Quickbooks decided to put some new policy in place that they can hold any ACH Transaction that they consider "keyed" for 5 business days. That means now customers I used to bill and get the money the next business day I won't see for up to a week after it's billed out. There is no way I am going to let Quickbooks sit on my money for a week and make interest off it in their banks especially after the numerous cost increases to the platform and to transactions ran through Quickbooks.

Intuit has recently cheated our company out of a $2379 annual subscription by unilaterally canceling our Quickbooks online subscription and refusing to refund any money. They allowed someone to try to access our account but any problems were prevented due to measures in place but they determined we are high risk, cancel us and refuse to issue refund. Took 3 weeks to get answer due to terrible customer service and they refuse to let you communicate with anybody higher than low level customer service people. I have renamed their company Quickcrooks.

The online version is crap. And, no matter what they tell you, the transfer from desktop version to online will not transfer most of what you need. For example, if you have your vendors and other charges set up to auto populate, i.e. Shell Station = Fuel, this will not transfer. In fact non of the auto populate features transferred. And, entering items is terrible. For example, if you enter payments in your bank register, you'll need to hit control ALT, N, to enter a new transaction. Then do it again for each. Rather than a new transaction automatically opening after you enter the last transaction. It's full of stupid things, like you have to switch from check to deposit when making entries in the register....why? Reconciliation history didn't transfer to Online...I could go on and on. But the desktop version is much better. I'm sure Online will get there one day...but they are not even close today.

My experience with QuickBooks has been nothing short of a nightmare. I encountered an issue with the payroll setup due to an error on QuickBooks' side, and their support team advised me to cancel the setup. I was explicitly assured by their support representative that canceling the process would not result in any additional credit checks. However, to my shock and dismay, I discovered multiple hard credit checks on my credit report after following their advice. When I confronted QuickBooks support about this, they informed me that each direct deposit application triggers a credit check and that these checks are irreversible. This is a complete contradiction to the information I was initially given, where I was assured there would be no further checks. Furthermore, I was informed that our payroll threshold should have exempted us from any credit checks in the first place.

I was using Quickbooks credit card processing system to send and receive payment from customers. I have been using them for a little over a year, and one morning I tried to login into QuickBooks and my account was deleted. I called them to figure out the problem. All they could tell me is that it was a business decision and I could no longer use their payment service. I had $5000 in my Quickbooks account. I’m still waiting for my money. They tell me it will be sent back to me or the state in 270 days. Hopefully to me, or it’s stolen hard earned money.

Refused to refund me $500 based on an error my CPA made because I caught the error after their 30-day money back window. Very disappointed that this is how they treat paying clients. Take your money somewhere else.

We started using QuickBooks for one of our businesses, including processing credit cards, but every time they are not releasing the funds even after a week of waiting. We've been on the phone with their customer support many times to find out when they will release the funds. They are holding the money so they have interest-free money and they are hurting small businesses that rely on the cash flow. After a week again of waiting for the funds they just say to wait longer.

I've been using QB desktop for 20 years. They forced us to the online version this year and it is a TOTAL Disaster. I hate it, and now I don't understand what my accounting looks like. I wrote to my accountant and she said all of their QB users are hating it and it's been a frustrating experience for them as well.

I have been a loyal QuickBooks user for over 25 years. I can no longer recommend the product. I am now looking for a different product. They are attempting to push everyone to the online version. There are way too many issues with it. I like many have chosen to stay with the desktop product I have used all these years. They are now increasing pricing to where it is unaffordable for small business. Both the desktop product and the payroll service had huge increases this year. This after huge increases last year. I will be moving on to a different product this year.

I opened the account a couple of months ago and recently discovered that my account had been placed on hold. Upon calling the customer service, I was informed that it was a system-generated error and that my account would be reopened. However, after several weeks passed without any update, I called again and was told that my account had been closed based on a QuickBooks review. I am grateful that I only had $50 in the account, which I had opened to test the service before transferring a larger amount, as I had read negative reviews online. I was told that I would not be able to retrieve my money and that I cannot dispute the decision. I am disappointed that QuickBooks Money's business checking service turned out to be a fraud, and it's unfortunate that they continue to deceive customers in this manner.

I was a Quickbooks Desktop Premier user for about 15 years. Recently they stopped support for payroll so I gave online a chance, after being reassured by my accountant that it was functional enough. Overall my experience over the first few months has been absolutely horrible. Things as simple as paying a bill with a check, is now a 26 step process. The Home Screen is beyond useless. If your bank has 3 fields to log in, you cant sync it (wouldn't be a big deal, but they won't show you your bank accounts on the main page unless its synced). All in all, just a really bizarre piece of software that I'm not sure who it would be good for.

I currently have an acct with QB. If you are starting your own business and are looking for a platform for bookkeeping stay away from quick books. Scammers were able to log into my acct and change my bank account to another acct and made invoices under my business and charge all this invoices. Quick books call me after a couple of days and said that somebody change my acct and committed fraud quick. People that were charge got refunded by their credit card companies but quick books told me that I am liable for all those invoices. It's about 60k. They told me that in 28 days somebody was going to call me to make a settlement on the money, money that I believe I had no responsibility since scammers were able to go in their system and change my acct without my consent. Quick books before I could make payment arrangements quick books decides to charge my acct and literally left my business with no money.

DO NOT USE QB! I had 3 Quickbooks online accounts for my businesses. I have canceled them all for the following reason. My oldest account was set up by a former CPA firm I used. Years later, I started getting a bill from QB for the "merchant account" that the CPA set up which was associated with the QB account. I canceled the merchant account immediately by contacting QB. Suddenly, my business QB Checking account was placed on HOLD status.

If I could give negative stars, I would! Any issues you are sent to 'tier one' that answers the calls and 'trouble shoots' but you can find your answer quicker with Google search. If the problem CANNOT be resolved? The response is simply, "Quickbooks can't do that," "The feature has been removed," or a multitude of other excuses. Quickbooks has declined DRASTICALLY over the past couple years. Removed features with no warning that are crucial to any bookkeeping system. To discuss ANYTHING in any depth at all the wait time is CRAZY. (I write this as I've been on for over 2.5 hours with no resolution in site).

I would say they are misleading/scamming their customers, I subscribe with QuickBooks for the first 3 month for 16$ monthly charge, then jumped into 32$ without telling that this price is discount 50% in beginning which is frustrated and misleading the customers.

In January 2024, we acquired a QuickBooks Online account and were contacted by an account manager who negotiated various benefits with us. She assured us that if we were unhappy with QuickBooks, we would receive a full refund. She also promised to reimburse us for an overpayment, as we initially received only an 80% discount instead of the promised 50% discount. We waited for a week and received the 30% reimbursement. However, according to their policy, we could apply for a refund within 30 days if we were dissatisfied. Despite numerous complaints to customer service, we received no satisfactory assistance, leading us to cancel our subscription and request a full refund.

Quickbooks is DRACONIAN. I have HAD IT. You have little recourse if there is an issue and they are now holding my money that customers have paid. I would NEVER EVER recommend this product to a small business. We tried to set up online payments. Something happened to cause an error and they would NOT tell us what the problem was. We literally had to get our CPA to help us with her access. And now they are doing DRACONIAN reviews. All we are trying to do is sell our honey online. HORRIBLE CUSTOMER SERVICE.

The software is glitchy, clunky and difficult to use efficiently. There are too many examples, most already documented. The Company makes no effort to improve it. The Company survives because there is little competition and because the software has been around. Look elsewhere.

This has got to be THE worst company our business has ever dealt with! They've been holding our money for OVER 1 MONTH!!! We've done everything they asked, sent a letter from our bank, opened an account with them, and they keep telling us, "oh, it will be deposited by tomorrow". They make empty promises, lie, and just outright are unscrupulous. We are now having to get an attorney involved which is absolutely ridiculous so we can sue them for what they owe us. I would leave a bad review everywhere for them, as I will steer anyone I know away from this scam of a company.

Quickbooks online does not have a lot of features like quickbooks desktop Enterprise. If I could I would have stayed with QB Enterprise. Sales person convinced me to switch. You can not switch from QB online back to QB desktop. There are no payroll item lists, you can only have hourly or salary. There are no sales orders/PO. Have to have a separate app for this, An extra cost. Attachments don't get moved over. Another app to do that. There are no jobs under a customer now and when transferring over, it listed the job name as the customer and they are still looking into why this happened 2 months ago.

Intuit, as a company, is able to, AND does collect immense amounts of information about your personal financial picture, and you are kidding yourself if you think they don't sell it and/or use that information for their own profit. Quickbooks online is a total scam. Not only is it a useless bag of garbage, but it gives these crooks access to ALL of you sensitive personal data like access to your checking accounts, credit card accounts, they know where you work, your SSN, how much you make, family members, the car you drive, what subscriptions you have. They literally have a camera lens into your life.