Intuit Quickbooks Reviews

Is there a class action lawsuit against them yet? I had to search to find a place to review them. I signed up for a very inexpensive plan. Suddenly, they charged me $184 for what I assumed was a YEARLY subscription. I ONLY use this for keeping up with receipts and got the least expensive plan. They just charged me another 184 when I realized they had cheated me. I want to know what salesman is signing people up for fake memberships and fees in order to increase their commission. I want to sign up for a class action lawsuit. Anyone in?

If I could have given a minus 5 I would have given it. For two weeks I tried to get the program set up with no results. I also requested an option to provide direct deposit to our contractors and was set up with a $50.00 a month program which did nothing for us as we do not take deductions from the contactors, plus we were charged $6 per transaction which we were not aware of. Spent hours on the phone trying to straighten it out and get a refund or at least a partial refund after their rep set up the wrong program. After 2 hours on the phone trying to clarify that, I was told no refunds. It took an additional 45 mins to get the programs cancelled and removed from my computer. It is a complete ripoff. Oh and did I mention all of their reps do not understand what you are trying to say or do as they don't speak English!!! They are a complete ripoff and basically a scheme to get access to your account!! Run don't walk away from this company.

I am extremely disappointed in Quickbooks. It has taken a year for Quickbooks to correct a software issue on the migration to quickbooks online and will not offer a discount or a credit for not being able to use the product. I have paid for 2 different subscriptions for quickbooks so i could keep an accurate accounting. I am now in search of a new software because I cant believe I spent all of that time and money on this product and customer service could not help me. I am done. I will be taking my business elsewhere. Thank you for nothing quickbooks!!!!

Charged after I canceled a week before and had a confirmation of the cancellation. The customer service was less than satisfactory. I would recommend a different program that has attention to details instead of a company that can’t track its own finances.

I have been using Quickbooks for years and it has steadily gotten worse. The system is inflexible and requires ad hoc manipulation to record normal transactions. 1099 filings which are an extra charge are always inaccurate and fail to tally all payments to a specific vendor. On top of all this, Intuit raises their prices 20-30% EVERY YEAR. Not recommended.

After 1.5 years of using QBO, I'm quitting the platform and going back to QBD. QBO is incomplete at best and often nonfunctional, basically a disaster. The platform is plagued with limited features, fields and links that don't link or de-link, reports with very limited formatting, the list goes on. The last straw was them not filing my payroll taxes properly and taking no responsibility for it. People signing up for QBO without knowing the features of QBD have no idea what they're missing. Intuit has lost a lot of credibility by trying to push a terrible produce on its customers at a high price and false advertising by pushing QBO and making it seem like QBD was going away. In Intuit's pursuit for greed (their QBD fees went up by 6x) they may have inadvertently opened the door for competitors to move in. I will definitely be on the lookout for an alternative for those accounting products for small business.

Suppliers? The above is the missing end in the subject. I have been using QB for over 20 years for my clients. The subscription price increased 300% in the last 2 years from around 800 to 2,500. I did not renew. Intuit cut QB desktop access to historical data. Yesterday, while talking with a supervisor from Intuit Canada, I heard, 'You must pay if you want access to the data.' OK. It is understandable for the price to increase to whatever level they want. Customers can accept the new cost and use QB for future transactions or refuse to pay the higher price and not record new accounting transactions. It is fair. However, the historical data does not belong to Intuit.

So I just installed this to streamline my small business but it just seems to make it more complicated. You send an estimate 1 out of 10 can figure out how to actually view the estimate. Very frustrating.

Upon Reinstallation of Accountants Copy, 5 months of reconciliations disappeared; all the posting info is still within QB. Only the reconciliations went amiss. (No errs/period end crossover w/accts copy). Three calls to Intuit Tech Support, was told to get a backup before reinstall and they could recover the missing recs. Now being told I have to redo the reconciliations and they are unable to help. Was given a complete runaround, unwilling to even help or send to another dept. Repeatedly said to call us back at tech support.. Horrible service and you could hear that they simply don't care. Period

I’ve been a loyal QuickBooks desktop user for over 15 years, but what Intuit has done to small businesses is one of the greediest moves in corporate America. They effectively held my system hostage, forcing me to migrate to their subpar online platform. The setup process was a complete disaster, taking over a week to sort out due to charges and reversals. I have two businesses, and QuickBooks managed to confuse them, causing even more delays and headaches. Meanwhile, they had no problem immediately charging my credit card.

I wish I could give them less than one star. Ran payroll and they tell me they could not match my EIN with my company name and the account goes on hold. But it looks like I owe them $18,000 because they said that they paid my employees anyway on my behalf because they couldn't pull the funds from my account. Which wasn't the agreement in the first place. Intuit was instructed to debit money from my account to cover the payroll. Which never happened. Intuit never presented payment to the bank. Not even one time. And then I talk to their tier one agents based OCONUS, and they are powerless and give me a totally different story than what I am seeing on their UI. Absolutely insane. Do not recommend to anyone.

This is Suzanne from Whistlecopter LLC. Tax center has not been working for 6 months. Also if I go to sales and if I want to see sales for just August, I have to do a workaround profit and loss for that month so that has also not been working for 6 months. I keep asking for a fix to no avail. I am really fed up with Intuit and I have been with them for 10 years of course I would never refer anyone as I have done in the past.

DO NOT USE QUICKBOOKS!!! I have a small child and I was yelled at by customer service. They do nothing unless you pay 499 for the year or 200 a month. They will not help you. I had my data all of a sudden gone and they do nothing. I am extremely upset with this service and it should be deleted or someone needs to report this further up in the business. Extremely horrible service.

I have been a Quicken user for more than 20 years and a QB user since 2018. I am the comptroller for a non-profit. We recently switched to QBO, the cost nearly broke the bank, and it has been nothing but a nightmare. QB desktop was simple to use and provided quick and easy reporting. So simple, even a child could do it. Checks were easy to create, easy to print, reconciling accounts was a piece of cake. QBO is nothing like QB Desktop. I urge you to stay away.

We have tried to use Quickbooks and subscribed. First month we used it to track expenses, but after that we didn't have a need for that, so it was just stale subscription, spending our money, each month more and more (15$/month, then after few months, 35$/month). Cancelled subscription and tried to do refund - all my refund requests were denied. Even the one that was done on the same day as last payment (payment was on 12/3/2024, tried to refund it the same day - denied). Very unsatisfied customer

Never use payment links unless you are willing to wait a ridiculous amount of time. I had a client that was going to send a 64k payment with a wire transfer. I offered the QB payment link because I expected to be a 3 day max turnaround. Payment link was sent on the 2nd of Dec. Customer payment was made on the 2nd as well. Now I'm finding out I won't get the deposit till the 10th at the earliest... Look I'm fine a few days delay... But this is ridiculous. We're not talking about a couple hundred bucks here. This is not my first payment link...

This software is complete garbage. All of their updates causes other issues. You have to talk to Bangladesh when you reach United States. You got over two hours of wait time and still their Tech Support tells you there’s a software limitation issue that cannot be fixed at this time. Over and over you spend hours with tech support without a resolution. It is absolutely amazing that they release software without checking, basic functionality. This software is a disaster, stay away at all cost.

Although starting with Quickbooks was easy and supported, the end was anything but. I decided to use the payroll support, which claims to support all aspects of payroll, including filing federal and state documents, such as W-2s and unemployment. Once I needed to close my business and cancel my subscription, I was told that there would be an additional $150 charge to assist in closing and filing the payroll files for my business. This was not addressed when I signed up for the payroll services and there is no way of waiving this additional charge. It seems that this is one last opportunity for Quickbooks to get some additional money from a closing business, during a time that is already challenging. I will never use quickbooks again for this unethical practice.

Poor customer service. Employees do not understand English very well. Outrageous prices for a small business. I do not have any payroll but pay for it. Each year price is going up by more than 30%. I am going to the competition.

Horrible fraudulent company. Continued to charge me after confirmation received that my subscription was cancelled and denied refund. Had to report to my bank as fraud after spending 2+ hours on the phone with their useless customer service team.

Intuit provides worst customer service. They use third-party customer service platforms based in other countries, which are unable to answer any of your questions. Quickbook does not worth a penny of your money!!

We used QuickBooks for 3 years. This year we received a request to be audited from the Texas workforce commission. This is when we discovered that for the past 3 years QuickBooks has failed to fill our contractors' 1099 and 1096. QuickBooks says this is done automatically and it should be as you have to input all contractor info and pay into your app, which we did and can show that we did when we run reports out of the app.

You would not believe what our company has been through in the past 20 years with these crooks. I'm going to sum it up with our latest problem and interaction. In 2021 we had a 1GB company files size and compress it and purge data and it allowed it. QB decided to remove the compression feature and limit the file size to 500MB. So they essentially put a limit on file and commit corporate blackmail for you to get it back!! They literally held our books hostage unless we paid! Not only this but it's always been riddled with software errors so we moved it to a fresh 2022 server and welp, same crap. Wouldn't you know it you can PAY to have them solve the errors they know they've had forever!

I had issues signing on & asked for help to correct it but they weren't able to. I want my information removed & they won't do it. Total waste, glad I haven't paid for anything yet! Why do they need to keep information when I do not want to be on this system anyway?

I used QuickBooks Desktop plus enhanced Payroll since 2010. In that time, I found the product OK at best. Issues with getting any decent reports being the biggest problem, but for the money it was ok. For a very small business with 8 employees, I was up to 1300 a year for the privilege of using their software. Until September 2024 that is. Since September 30th, they want another $1200 a year for what they call service, updates and backups, which used to be included. As far as I can tell, they took away what I had already paid for and now want to charge me a bundle for it. Breach of contract in my book.

I am extremely concerned about QuickBooks' sales practices. Every time I try to call for basic support or assistance with software issues, they constantly try to sell me something I don't need. I initially paid an affordable amount during my first year, but then after that, my cost jumped to $250 per year, and now I’m paying $649 annually for QuickBooks. Unfortunately, the service and support I receive are no longer helpful for my small business.

There is a lot of fees involved, you charge your client by credit card is a 2.99% fee which is higher than other companies', after that they send the money to a Quickbooks checking account and to have the money available same day is another 1.5% fee, for a company with many transactions per month this is absurd, many other softwares charge only credit card fee that we all know exists, but pay another fee of 1.5% to have your money on your bank account is awful. Changing today for other company!!!

I have had Quickbooks for 17+ years. They force you to use their online version because of cost!! Charged my account over 1000 dollars. And I have had to call 3 times to get my refund!! Yet they charged me another 600.00, for the online version!!!

Calls to Intuit, Quickbooks-Online reps on 10/23 and 10/24/24 confirmed that over $5,000 would be refunded to my business bank account within three-to-five business days. Approximately $1,500 was re-deposited to my account on 10/29/24. On 11/07/24 I again contacted Quickbooks Online, requesting an immediate deposit of the remaining funds, and for a "manager" to contact me directly with an update. As of 4:50 p.m. (Eastern),11/08/24, I have received no additional refund and no updates from Intuit/Quickbooks. It is now obviously apparent that Intuit/Quickbooks' proactive efficiency in withdrawing my money is the complete opposite where re-depositing it is concerned!

Hours on hold to resolve an issue with their product, it never worked. They created a case number to “investigate” then promptly emailed me to let me know it’s not resolved, the end. Called back for a refund, they only offered half of it back so I refused. Gave them one last chance within. They scheduled to call me today. The guy was incredibly rude and combative. The worst customer service I’ve ever experienced. Filed with the BBB and am trying to find any way possible to warn people of this terrible company. There are plenty of options out there, do not use this one.

Recently in Oct 2024 a software update to Quickbooks Online was rolled out and it totally screwed up my bookkeeping! I am not happy. I have had to have my accountant undo all reconciliations for 2024. Owner draws specifically were assigned to EXPENSE after this software upgrade. Which is outright wrong! Draws are not expenses. I am not happy.

I have used QB desktop since the early 90's. This year I was force to upgrade my Desktop 2023 version so I went with the Online version. Huge mistake - It is not reliable or even a professional product. They threw out what took them years to create the best product to a product that is the worst! At this point the software does not even email out invoices. It also does not know how to create a detailed STATEMENT for a customer. They tried to help but the gals who are set up to fail just feel bad. I keep getting apologies from people who did not create the ridiculous version. I feel so sad for them. There are more failures but these are MAJOR!

Horrible service.... mileage tracker glitchy and never works,,,, spend hours upon hours on the phone with customer support with nothing getting done. This app and company is such a waste of money and time. DO NOT RECOMMEND - It asks for me to upload a receipt to show I am a verified buyer but another problem is that because my renewal was done with Google pay on my computer they have no access to my billing history or invoice. Another huge frustration.

DO NOT DO BUSINESS WITH INTUIT. Warning... I have never left a bad review for anything, however this time I'll make the exception. Long story short I opened a checking account with Quickbooks and they unexpectedly closed my account due to a business decision and only allowed my deposit to come through. Now I have money stuck in the account and after several attempts to gain access no one will assist and just tells me that they can hold my funds indefinitely. With NO REASONS, NO EXPLANATIONS. Just their money now. It's been over a month.

Appears to be a useful product. Pricing is deceptive. I have as simple a business as I can think of on paper. I receive 10-15 payments per month for services rendered. I have no inventory and sell no products. I have minimal recurring monthly software expenses and pay for office supplies. No employees. Could not be simpler. Their simple package cannot meet my needs. Beyond that, in order to meet my needs, I was told I need another package, double what I'm paying now to meet my very basic needs. Don't trust them.

They force you to change from desktop and they are the absolute worst. Don't do it. Just don't. They transfer you around, you can never get someone on the phone. The hours I spent trying to get help would have been better spent going back to a manual system. Now we're trapped. Just don't do it. You will be sorry.

I've been using Intuit's QuickBooks Online and QuickBooks Payments for some time now, and I have to say, the experience has been incredibly frustrating. The decision to implement batched payment deposits has turned what used to be a simple process into a complicated mess. Matching payments to individual invoices is no longer straightforward, leading to confusion and errors in my accounting.

We used QuickBooks Desktop for 14 years before switching to the online version about two years ago. I can’t express how frustrating it has been to work with this limited online program. Many useful features are no longer available, and the subscription cost has significantly increased. We now rely on Excel spreadsheets to track backorders and costs, as the forms offered have very limited functionality and almost no customization options.

Big time scammers and worst customer service you could experience. Don't use their services otherwise you will regret it in future. And if still wanted to use their services better be prepared to have some head massages scheduled.

Quickbooks Online withdrawals money from your account days in advance of making a payment. That’s fine. What is not fine is they will then refuse to make payroll until the money clears on their end. I made payroll tax to the CRA on the 9th of October. They withdrew the money from my account on the 10th. I assume the payment was made to the CRA prior to the due date on the 15th. I submitted payroll today, the 16th, for a pay date of 18th as the 20th lands on a Sunday. Quickbooks would not allow a payroll submission as the tax payment they withdrew from my account had not “cleared” on their end. What right do they have not to allow payroll to my employees? There is money in the account - more than enough to make all payments.

I have been trying to cancel my unwanted Quickbooks Live Expert Assistance without success. Now I am being billed twice for the assistance. I have been trying to find a customer support link to address the billing issue also with no success. I may try to call sales, they have the only phone number I can find to call. I have the subscription because the person I talked with about my Quickbooks options gave me inaccurate information which has taken hours to correct and the subscription issue still has not been corrected.

Quickbooks payroll employees are unprofessional, inconsiderate and ignorant. Put me on hold on 3 separate occasions for over 2 hours of waiting time. I was hung up on all 3 times. After I was told my account was canceled, they continued to take money out if my account. Customer service is an absolute joke. I recommend any other company.

It is expensive and gives me more work to do instead of saving me work and time. Customer services sends you from department to department when calling to fix the issue. I have wasted at least 15 hours of my life trying to make this product work, and due to their awful customer services policies I didn't even get all the money I spent with them reimbursed....so for me it has been a lose lose situation.

The products they offer are fine, no complaints there. The customer service team for the support line however is horrendous. I have had to call 3 different times to get my billing subscription sorted out and the last guy I spoke with kept cutting me off without letting me fully explain my situation and history (as to why I was calling AGAIN for the 3rd time) and said "I dont know if you're telling the truth or not" and told me I was wrong several times only to actually realize the information I was saying was correct and then saying "you were right." This whole frustrating situation could have been avoided if the team members were better equipped with training as well as not jumping to conclusions and hearing out what I was trying to explain. I would not recommend this product purely based out of the infuriating customer service.

Was forced to go from desktop to online. Do not like the online program. Many features we cannot customize on invoices and estimates. No more easy function to enter credit card charges. The delay when entering any transaction is a pain. I do not have time for that!!! Thumbs down. Searching for another software asap.

On the phone for the 7th time trying to get QBO to work and cancel payroll for DT. DT does not handle the migration issues, nor does QBO!!!! It is all self-service!! Payroll does not migrate. No one tells you that. So you have to print necessary reports to data enter DT payroll personnel and totals so that you can manually enter the data points. I made the transition at the end of a quarter so I that DT could do the 3rd Q payroll reports. You have to cancel the subscription for payroll on DT, and then add it to your QBO. While canceling the DT subscription, the site went down. So I requested to cancel later that night.

I have been using Quickbooks since 1999. I started with Quickbooks Desktop. I am currently using Quickbooks Online (QBO) to do the accounting for several business units. I do the general accounting and run payroll. Over all, QBO is a good accounting software that is feature rich and relatively easy to use for a person with knowledge of accounting. However, over the years Intuit has become less customer centered and more profit centered. There have been a few enhancements to the payroll feature over the years. Yet some functions of the payroll system are cumbersome. For example, there is no obvious way to set up or modify pay types or pay deductions. You have to create them at the time you are assigning them to employees. Also, sometimes QBO maps payroll items to GL accounts that it creates without input from me.

We had a $15K fraudulent chargeback submitted against us. It's been 81 days and Intuit hasn't even reviewed it. Yet in that same time frame they have shut down our merchant account, stopped processing on thousands of payments, sent us to collections over the fraud, Not the LLC company but the owners. All while they control the process of the unsettled fraudulent chargeback.

QuickBooks is no longer there for the Consumer. They are making so you cannot purchase a CD. And for those of us that do work for Non-Profit (a volunteer basis only) it takes money out of our pockets. And not only is the Desktop version higher priced than a CD, they try to get you to go to the online portal, which is absolutely ridiculous. And I DO NOT want my books on an online portal. That should not be the decision of QuickBooks!!!! That's just one more way they want to control everyone. They should be ashamed for what they are doing. Especially those who do not make much money or volunteer their time to do books for Non-Profits, and small business owners trying to make a living, etc. And I am not Paying more money with a monthly subscription than paying for a CD.

QBs messed up my migration. No inventory or part numbers, customer info. I spent countless hours on the phone with support. 1 out of 20 agents is good. Beware QBs payment. They mistakenly removed almost $900.00 from my account. Still fighting to get it back. They emailed me after I did all the work of obtaining my bank records as well as my customer's bank records to show their errors. Their standard time to refund their mistakes is 50 days????

Not a true accounting system. You should not be able to 'delete' transactions. I am an accountant, grew up on QuickBooks desktop. Now converting to Online, including the Payroll function that was recently set up. Then they cancelled our payroll account suddenly after we have been working with their payroll department to get it set up. Why didn't the customer service person let us know there were any problems with our account, they were the ones that set it up, all was good and we've ran payroll a couple times no problem. Now we are in a bind. We are going back to our former payroll processing company.

Literally the worst customer service team I've ever worked with in my entire life. I cannot wait for someone to build a better product. It's like someone designed a customer service team whose only goal was to answer the phone but who absolutely have no knowledge of their product or platform.

I have used QuickBooks desktop versions for 30-some years. Now on QBO, very disappointed. Lots of "little" problems and anomalies. It makes using the software VERY difficult. Lots of "improvements" that are awful! Things that I was told would work better in the online environment are way worse. I just wouldn't even know where to start listing all the little problems. And you are locked in. And new stuff crops up all the time. I do not like the online version at all!!

Be sure to reconcile your deposits to ensure they post to your actual Quickbooks checking account. I noticed that a deposit should have posted 9/18/24, to date, it’s not posted to my account. However, the QB transaction fee is posted. I have called 3 times without resolution. On today’s 3rd call, I requested to speak with a supervisor… that didn’t happen. This is totally unacceptable!! Please fix this issue immediately.

We have used Intuit for many years, we finally needed them when we were hit with a 4200.00 chargeback, after delivering 2 golf carts 650 miles. Intuit did not have our back, when with a credit card authorization form, front and back of the card pictures, and the driver's license pictures and phone number and email to the cardholder, Intuit did not stand up for us. And on top of that, they kept the 2.9% they charged for the initial fee of the 4200.00 and added another 50.00 for the chargeback. We are currently looking for another merchant account, someone with chargeback protection, R Presson, Advanced Tomball TX. Intuit is a user, they are not your Business Friend.

My client paid me 3 months ago and I still have not received my funds. Over the last 5 weeks, I have called at least 20 times, have had at least 7 cases open, and have been promised multiple times that the money was going to be transferred. It still has not. I have been told it will be transferred by 3-5 business days multiple times across these 5 weeks. I have been hung up on, and I have been told an email with details will be sent and they never have. I have been told that my issue will be escalated to Tier 2 and Tier 3, but that never happened. They are lying to me and withholding my livelihood. Quickbooks is stealing from me. If this does not get resolve, I will find counsel and I will sue. If you are searching for an invoicing service, do not get Quickbooks. Do not do it.

Collaboration and customer service are nonexistent with this company. Nobody is on the same page. I talked to one person who told me to cancel my merchant account, which I'd been using for 4+ years, because they couldn't figure out why it wasn't working. After over an hour on the phone this representative had me cancel my account and informed me that he would call me in 3 business days, once the cancelation could process, one Monday at 1:00pm and set up a new merchant account for me. Three days later a different Quickbooks rep called me to schedule an appointment to set up my merchant account. I informed her I already had an appointment with the gentleman I spoke with a few days ago, he knows what's going on with everything. She said she didn't know what I was referring to and so I set up an appointment for a couple of days later.

I have used QB Desktop and Online versions for over 30 years but I am very disappointed in Intuit's new business model. They are continuously adding more bells and whistles to an accounting program that doesn't need it. I am wondering if they feel this is necessary to somehow account for the ridiculous price increases and gouging that have been going on the past 3 years. As a professional bookkeeper, I do not understand why they have to keep changing or adding more buttons and "ask an expert" tabs in the programs (the expert is the bookkeeper paying intuit for the program) not their in-house bookkeepers that they are trying to siphon away business from us. Accounting is accounting and pretty colors and more unnecessary tabs do not make the program any better or worth the increased pricing each year.

I wouldn’t recommend Quickbooks to nobody period. Month after month they charging me for a subscription that I don’t even have. I call customer support and they having been any help. I’m canceling my subscription today.

I am a small business owner that has used Quickbooks and Quickbooks Pro for almost 30 years. During that time, the software was generally easy to use and new versions made the product better. The last version I was using was QB Pro 2021. This spring I was inundated with emails from Quickbooks stating QB Pro 2021 was no longer going to be supported and that I MUST purchase another option. Every email had a link to upgrade. Guess what? The only option to upgrade to was Quickbooks Online. When I called to upgrade the salesperson told me that the online version could do everything that I needed. Boy was that wrong. I am in the design business, and we have multiple jobs where progress billings are required, where WE have to bill in increments for various stages of design by creating "estimates".

They are the worst. They tell you one thing on the phone and then nothing happens. Customer service was supposed to reach out in 2 business days because the rep couldn't take our payment over the phone. Guess what? No call back. Dislike this company with a passion and wish there was a better alternative.

As a small business owner, I have used Quickbooks Desktop since the 90's. The only consistency is that prices have sky-rocketed and customer service has plummeted. I spent 3 hours on the phone with customer service in who knows what country, first one was Malaysia I believe. The issue is, the foreign customer service reps are scripted and only know how to follow procedure 1,2,3. They do not understand nor are trained to resolve issues. After 3 hours, uploading documents (twice), I was just emailed, they do not have the proper information to make a change of address and email for me...the only principle of the company.

One star too many. I used Quickbooks for years and during an emergency time in my life let the payments continue until the business closed. I was not in a situation to be able to make arrangements or do much of anything. So then I went back and they closed the account and wouldn't allow me to use the paid for time unless I renewed the subscription they had closed. And why would I give them more money when they have already stolen 10 months of my money without allowing me service and showing no regard for me as I human being. And I did not have future need only the timeframe I had already paid for. So now I will muddle though those months of work and find another service when and if I should need one in the future rather than paying them to be allowed to use what I already paid for once.

Every time you turn around this outfit is trying to force you to their online platform. My QB 21 Pro reached the point where it wouldn't support the payroll function any longer so I had to upgrade to QB 24 Pro. Was badgered by online rep for 45 minutes to switch to Online. I was about to give up and switch when I happened to mentioned that I had 6 different companies in my QB 21. Online only supports one company but you can add more...you guessed it...for an additional fee (I think it was $15 per company) each month. Now there is a big increase in the annual fee to have the payroll module. It never ends.

I paid for my data and my bookkeeper retired and I can't get a hold of her and they cannot give me the data. Their customer service lied to get a manager on the call and they never did. I talked to Vincent and John and they have no recording for quality care and they are so bad! They have the data but won't give it to me as I don't have the account number or login. I have everything else-name, address, phone number and they can see it but will not give it to me. The IRS needs to get on them for this. I am appalled at how bad they are. They also didn't pay the payroll as they were supposed to as they didn't check a box and then lost the data. Major fines and interest by the IRS. Do not use them.

I called customer support yesterday for a simple issue. Was transferred 4 times and the issue was never resolved. However the non English speaking customer service rep did make the promise much worse by telling me to delete my payment account. Needless to say I will be switching services because I can no longer get Quickbooks online to work correctly and customer service is useless. I would recommend finding a different online platform to do your accounting. Unless you enjoy not being helped and paying every month for a service you can’t use efficiently.

I have used Intuit-QuickBooks for a few years. Recently, a fraudulent claim was launched against my company, according to Intuit (they have never shared the complaint with me). I was unaware of this before I checked my account and saw where Intuit had debited a previous transaction plus an additional $25 from my account. This was in addition to the 3+% ($52+) fee paid for handling the initial transaction. Intuit asked me to supply proof that there was no fraud on my part as a merchant...Which I did. However, Intuit has refused to supply me with any information. I have no idea if the customer used a stolen card or made up a fraudulent case to keep the merchandise delivered and pay nothing.

Very upset that they do not offer a certified payroll report. They want you to buy yet another expensive subscription from North Points (then North Points integrates it). As much as we already pay for payroll I do not think it is fair to buy another service.

You have to be very careful using this program. After approving employee hours they will double and even triple them and then pay them the extra hours. They even now have a warning on their site about this happening. It has now happened to me twice and they are saying it is up to me to collect the money even though I only approved half or a third of the hours they were paid.

I have NOTHING but Horrible things to say about INTUIT & Quickbooks. Here are my Top 10:

If I could give this migration from desktop to online a big fat -10, I would. I didn't want to do the migration. Intuit has you because you have years of data. The whole process is lousy. Tech support doesn't have a grasp on the problem solving. I've have had to spend over 1+week of work time to get nowhere. Even as they move me to data support, that went wrong. Oh my gosh - to be polite. A mess doesn't even describe the frustration. For example I am on my 3rd tech support call in 3 hours with half the time on hold. My blood pressure is up from trying to get the help needed. If they offered me a 1-3 month credit, I'd be slightly appeased assuming the problem was fixed. But the true customer care is for them are the monthly fees, not their clients. Goodwill goes a long way. I will never recommend Quickbooks online to anyone.

Having been a QuickBooks (desktop) user for 20 years and (forced to) switching online version I am soooo disappointed! I spend more time closing their ad popups trying to sell you addons and services than making journal entries. It's a daily barrage of nonstop popups trying to get you to buy new services. They should change the from QuickBooks QuickSpam. The online version is also full of bugs that tells me the program was released too early. Let the buyer beware!

Online is absolutely crap. Find another program. I'm pissed that after 20 years I now have to pay yearly in access of $800 to simply progress invoice. I don't use QuickBooks for payroll, banking, nothing else. Progress invoicing is all I need. I'm already paying extreme prices for comp liability insurance fees licensure while competing with illegals who are not covering tens of thousands in overhead. Now QuickBooks it's part of my problem. To save a couple hundred I went with online. BE WARNED, your desktop QB will not transfer, anything progress invoiced will not move over, and online is completely different than desktop, you will have to completely learn all over again a program that is absolutely nothing like the desktop program, while at the same time trying to reconcile what was on your desktop.

Read the reviews and stay away from this product. I'm a small business owner and have had QB desktop for 20 years. Even after purchasing a desktop license every 3 years they cut all functionality, wiped my payroll records, stopped bank downloads (even manual downloads) so you are forced to move to online. Now it gets worse, they do not allow you to transfer your full company file, eliminate classes on the basic level and don't migrate any of your forms and specific tools you have made over the years. Oh and that costs 3x more per year than the old license. This should be illegal. STAY AWAY FROM THIS PRODUCT

Big scam company. They are stolen your money. Look at the BBB, all are saying the same thing. They kept my $70000. Now filling a court case with. It’s a big amount of money. Customer service has no clue why they are holding customer money. Then I realized everyone has same issue. This company did 17 million fraud according to BBB.

I have been a loyal QuickBooks customer for over 15 years, but my recent experience with their service has been extremely frustrating and disappointing. An incoming payment to my account was flagged 15 days ago. QuickBooks sent me an email stating that more information was needed before they could deposit the funds into my account. I promptly responded to the email, provided all the requested information, and even called customer support to ensure everything was in order. The representative assured me that I had done everything necessary and that the issue would be resolved within two days.

I’m a bookkeeper so I have to contact QB for all of my clients in the past 10 years, I must say that in the past year it is by far the worst company I’ve dealt with. Their “Experts” are just random reps that have QuickBooks manual and scripts they follow. If you have a real issue they will put you on hold for hours! Trying to figure it out how to help you, they also have their own tech support to help them. I had to call in last month for the same issue everyday and every time I spoke with a rep they gave me different information, every single time. Don’t bother buying their support, definitely disable the option to get paid through their system. They will hold your money for no reason and won’t give you answers. I don’t know how to avoid working with them since their software actually work for businesses but the QB online version is just managed so wrong. Shame on them!

This is a terrible, terrible, software. I've actually been using these guys for about 9 months now and all of a sudden I can no longer receive an invoice payment using the customer's card on file. The user interface was already horrific. I mean you have to literally stumble across the options you need to operate the thing. And let me make this absolutely clear...the last 9 months I've been able to create an invoice, send it to the client, then receive the payment with the card on file. Now all of sudden that's disappeared. Again, I want to be clear, the option to receive payment is still there, but there's no way to actually process the payment! The stupid button to push the payment through is gone!!!!

I wish I could give this program 0 stars. I don't know what the DEI hires at Intuit are doing, but the software sucks now. Features in the online system are broken. No one at the call center knows what they're doing. The page/tab constantly crashes. The layout is always changing, forcing me to relearn how to navigate every other week. And it just keeps getting worse. Every day I find a new button that doesn't work until I mess around with it for an agonizingly long time. January 1st can't come soon enough so I can switch away from this trash.

Terrible. It started you buy QuickBooks at reasonable price along with payroll subscription and gradually it was switched to a subscription model costing 10 times more and if you stop the subscription your data are locked and useless. Go to different company.

I ABSOLUTELY HATE my new Quickbooks, HATE, HATE, HATE it. Do not buy this product, there has to be something better. I loved my old Quickbooks, if you have an old version KEEP IT!!! If I could give it a zero or negative review I would.

Bought QuickBooks Desktop Pro with Payroll in 2021 for over $800. By 2022, Quickbooks forced me to do a subscription, saying they will not provide any support unless I do a subscription. In 2023, the payroll module kept going into error even though I did all the updates. Upon calling Quickbooks the tech support said I had to download the 2023 version. I then had to update for another 4 hours. All this even though I had automatic updates on and kept updating the payroll tables. It is 2024, and again out of the blue I cannot use the payroll tables.

If you are transitioning from QuickBooks Enterprise Desktop, don't even think about it yet. This is not ready for primetime. My experience: 1) No ability to have multiple windows open so if you need to cross check things, gotta close one window, completely specify the other window you were working on and "remember" what you saw on the other screen, 2) it uses browser cache, which not infrequently just gets hosed and large portions of the product just stop working altogether -- solution, start a new session in a new browser WINDOW (not tab), 3) If you are a speed typer, forget the quickpick option for accounts, classes and customers -- the response time is slow and if you tab out of the field before it has resolved your type ahead, it either chokes giving you an error message or wants you to create a "new" account code, class or customer/vendor.

Absolute garbage support. I've been on QB Online for years running my small business. I bill the same customers every month the same amount via ACH Debit. Now all of a sudden Quickbooks decided to put some new policy in place that they can hold any ACH Transaction that they consider "keyed" for 5 business days. That means now customers I used to bill and get the money the next business day I won't see for up to a week after it's billed out. There is no way I am going to let Quickbooks sit on my money for a week and make interest off it in their banks especially after the numerous cost increases to the platform and to transactions ran through Quickbooks.

Intuit has recently cheated our company out of a $2379 annual subscription by unilaterally canceling our Quickbooks online subscription and refusing to refund any money. They allowed someone to try to access our account but any problems were prevented due to measures in place but they determined we are high risk, cancel us and refuse to issue refund. Took 3 weeks to get answer due to terrible customer service and they refuse to let you communicate with anybody higher than low level customer service people. I have renamed their company Quickcrooks.

The online version is crap. And, no matter what they tell you, the transfer from desktop version to online will not transfer most of what you need. For example, if you have your vendors and other charges set up to auto populate, i.e. Shell Station = Fuel, this will not transfer. In fact non of the auto populate features transferred. And, entering items is terrible. For example, if you enter payments in your bank register, you'll need to hit control ALT, N, to enter a new transaction. Then do it again for each. Rather than a new transaction automatically opening after you enter the last transaction. It's full of stupid things, like you have to switch from check to deposit when making entries in the register....why? Reconciliation history didn't transfer to Online...I could go on and on. But the desktop version is much better. I'm sure Online will get there one day...but they are not even close today.

My experience with QuickBooks has been nothing short of a nightmare. I encountered an issue with the payroll setup due to an error on QuickBooks' side, and their support team advised me to cancel the setup. I was explicitly assured by their support representative that canceling the process would not result in any additional credit checks. However, to my shock and dismay, I discovered multiple hard credit checks on my credit report after following their advice. When I confronted QuickBooks support about this, they informed me that each direct deposit application triggers a credit check and that these checks are irreversible. This is a complete contradiction to the information I was initially given, where I was assured there would be no further checks. Furthermore, I was informed that our payroll threshold should have exempted us from any credit checks in the first place.

I was using Quickbooks credit card processing system to send and receive payment from customers. I have been using them for a little over a year, and one morning I tried to login into QuickBooks and my account was deleted. I called them to figure out the problem. All they could tell me is that it was a business decision and I could no longer use their payment service. I had $5000 in my Quickbooks account. I’m still waiting for my money. They tell me it will be sent back to me or the state in 270 days. Hopefully to me, or it’s stolen hard earned money.

Refused to refund me $500 based on an error my CPA made because I caught the error after their 30-day money back window. Very disappointed that this is how they treat paying clients. Take your money somewhere else.

We started using QuickBooks for one of our businesses, including processing credit cards, but every time they are not releasing the funds even after a week of waiting. We've been on the phone with their customer support many times to find out when they will release the funds. They are holding the money so they have interest-free money and they are hurting small businesses that rely on the cash flow. After a week again of waiting for the funds they just say to wait longer.

I've been using QB desktop for 20 years. They forced us to the online version this year and it is a TOTAL Disaster. I hate it, and now I don't understand what my accounting looks like. I wrote to my accountant and she said all of their QB users are hating it and it's been a frustrating experience for them as well.

I have been a loyal QuickBooks user for over 25 years. I can no longer recommend the product. I am now looking for a different product. They are attempting to push everyone to the online version. There are way too many issues with it. I like many have chosen to stay with the desktop product I have used all these years. They are now increasing pricing to where it is unaffordable for small business. Both the desktop product and the payroll service had huge increases this year. This after huge increases last year. I will be moving on to a different product this year.

I opened the account a couple of months ago and recently discovered that my account had been placed on hold. Upon calling the customer service, I was informed that it was a system-generated error and that my account would be reopened. However, after several weeks passed without any update, I called again and was told that my account had been closed based on a QuickBooks review. I am grateful that I only had $50 in the account, which I had opened to test the service before transferring a larger amount, as I had read negative reviews online. I was told that I would not be able to retrieve my money and that I cannot dispute the decision. I am disappointed that QuickBooks Money's business checking service turned out to be a fraud, and it's unfortunate that they continue to deceive customers in this manner.

I was a Quickbooks Desktop Premier user for about 15 years. Recently they stopped support for payroll so I gave online a chance, after being reassured by my accountant that it was functional enough. Overall my experience over the first few months has been absolutely horrible. Things as simple as paying a bill with a check, is now a 26 step process. The Home Screen is beyond useless. If your bank has 3 fields to log in, you cant sync it (wouldn't be a big deal, but they won't show you your bank accounts on the main page unless its synced). All in all, just a really bizarre piece of software that I'm not sure who it would be good for.

I currently have an acct with QB. If you are starting your own business and are looking for a platform for bookkeeping stay away from quick books. Scammers were able to log into my acct and change my bank account to another acct and made invoices under my business and charge all this invoices. Quick books call me after a couple of days and said that somebody change my acct and committed fraud quick. People that were charge got refunded by their credit card companies but quick books told me that I am liable for all those invoices. It's about 60k. They told me that in 28 days somebody was going to call me to make a settlement on the money, money that I believe I had no responsibility since scammers were able to go in their system and change my acct without my consent. Quick books before I could make payment arrangements quick books decides to charge my acct and literally left my business with no money.

DO NOT USE QB! I had 3 Quickbooks online accounts for my businesses. I have canceled them all for the following reason. My oldest account was set up by a former CPA firm I used. Years later, I started getting a bill from QB for the "merchant account" that the CPA set up which was associated with the QB account. I canceled the merchant account immediately by contacting QB. Suddenly, my business QB Checking account was placed on HOLD status.

If I could give negative stars, I would! Any issues you are sent to 'tier one' that answers the calls and 'trouble shoots' but you can find your answer quicker with Google search. If the problem CANNOT be resolved? The response is simply, "Quickbooks can't do that," "The feature has been removed," or a multitude of other excuses. Quickbooks has declined DRASTICALLY over the past couple years. Removed features with no warning that are crucial to any bookkeeping system. To discuss ANYTHING in any depth at all the wait time is CRAZY. (I write this as I've been on for over 2.5 hours with no resolution in site).

I would say they are misleading/scamming their customers, I subscribe with QuickBooks for the first 3 month for 16$ monthly charge, then jumped into 32$ without telling that this price is discount 50% in beginning which is frustrated and misleading the customers.

In January 2024, we acquired a QuickBooks Online account and were contacted by an account manager who negotiated various benefits with us. She assured us that if we were unhappy with QuickBooks, we would receive a full refund. She also promised to reimburse us for an overpayment, as we initially received only an 80% discount instead of the promised 50% discount. We waited for a week and received the 30% reimbursement. However, according to their policy, we could apply for a refund within 30 days if we were dissatisfied. Despite numerous complaints to customer service, we received no satisfactory assistance, leading us to cancel our subscription and request a full refund.

Quickbooks is DRACONIAN. I have HAD IT. You have little recourse if there is an issue and they are now holding my money that customers have paid. I would NEVER EVER recommend this product to a small business. We tried to set up online payments. Something happened to cause an error and they would NOT tell us what the problem was. We literally had to get our CPA to help us with her access. And now they are doing DRACONIAN reviews. All we are trying to do is sell our honey online. HORRIBLE CUSTOMER SERVICE.

The software is glitchy, clunky and difficult to use efficiently. There are too many examples, most already documented. The Company makes no effort to improve it. The Company survives because there is little competition and because the software has been around. Look elsewhere.

This has got to be THE worst company our business has ever dealt with! They've been holding our money for OVER 1 MONTH!!! We've done everything they asked, sent a letter from our bank, opened an account with them, and they keep telling us, "oh, it will be deposited by tomorrow". They make empty promises, lie, and just outright are unscrupulous. We are now having to get an attorney involved which is absolutely ridiculous so we can sue them for what they owe us. I would leave a bad review everywhere for them, as I will steer anyone I know away from this scam of a company.

Quickbooks online does not have a lot of features like quickbooks desktop Enterprise. If I could I would have stayed with QB Enterprise. Sales person convinced me to switch. You can not switch from QB online back to QB desktop. There are no payroll item lists, you can only have hourly or salary. There are no sales orders/PO. Have to have a separate app for this, An extra cost. Attachments don't get moved over. Another app to do that. There are no jobs under a customer now and when transferring over, it listed the job name as the customer and they are still looking into why this happened 2 months ago.

Intuit, as a company, is able to, AND does collect immense amounts of information about your personal financial picture, and you are kidding yourself if you think they don't sell it and/or use that information for their own profit. Quickbooks online is a total scam. Not only is it a useless bag of garbage, but it gives these crooks access to ALL of you sensitive personal data like access to your checking accounts, credit card accounts, they know where you work, your SSN, how much you make, family members, the car you drive, what subscriptions you have. They literally have a camera lens into your life.

Total junk ran by greed with no concern for small business. I’ve been using QuickBooks Desktop Pro 2021 for the last three years and before that 2018 Pro Desktop I was forced to switch to the online versions which are not comparable to the desktop and lied to multiple times, the cost more than quadrupled my expenses, and the integration process was not accurate or easy.

If you want to spend hours waiting for customer support, deal with people who have a poor English language skills, deal with a company that is omnipotent and unaccountable, pay soaring subscription fees, well this is the company for you. DO NOT SUPPORT THIS COMPANY. THEY DO NOT CARE ABOUT YOU!

I have had nothing but problems with this company. After being told that in May 2023 I would have to transfer to Quickbooks online if I wanted to continue with using the payroll feature. The Desktop payroll still charged me $579.15 for a product I could not use. Now a year later they charged me again. They have refunded the most recent charge, but because I thought the charge was for the online payroll last year, I never questioned it. Now, as I request the refund for both fraudulent Charges, they are currently unwilling to refund the first payment.

I have been on the phone for an hour and 15 minutes. I need to speak to someone about my payroll. I even call and asked them to call me back. Have no luck. The worse service I ever had. I regret I did business with them. Lousy.

Intuit Quickbooks is a big scam. Once they get you hooked into entering your data you will have to pay $650/yr to renew your Desktop subscription. Their cheaper $120/yr on-line version is buggy and will not sync. The moment your subscription expires they will delete your company file so you cannot get to it anymore. Just go with MS Excel templates or one-time payment software that does not expire.

We currently use Deskpro 2021, told I had to go to cloud we tried and failed. Their support sucks. Their conversion sucks. Don’t waste your time and money. Templates don’t move over. Their platform is not user friendly. Stay away!!!!

I sent an invoice to a customer today and he said he couldn't pay because the invoice didn't give him any options to do so. I went in and checked and Quickbooks had erased all my baking info that I set up when I first got it without any indication to me. I had to go back and set it all up and now I'm stuck waiting for approval and can't take payments in the meantime... I immediately contacted customer service via chat, explained the situation and they kept asking me if I was referring to real money movement which I said that I didn't know what they were asking so they just ended the chat. Goodbye quickbooks.

Customer service is completely unknowable of their products. When the system glitches, it takes them multiple DAYS to fix the system bug. They then lie and tell you that you will receive real time updates on your issue that they investigating (this is NOT TRUE). Please avoid using this system! I used Quickbooks Online.

It has been eight days, and I keep hearing the same old thing day after day. I am a professional cleaner, and I have been using QuickBooks for over five years. I am very troubled by their practices. They have become a cash cow, making money off our hard-earned money like a thief in the night. They have become the worst crooks in the industry. I HIGHLY DO NOT RECOMMEND THIS COMPANY, especially for small business owners.

I subscribed to the $15/mo trial and was about 90% setup. Just got my GoPayment account set and then a few days later, I received notice my gopayment account was closed successfully. I called into the only number I could find and spoke with Silvia. Her responses were not what I expected to hear! She told me she had no clue as to why my gopayment account closed. She said a merchant account is like submitting for a credit card and if they deny you then they deny you. In other words, they denied you for a good reason. Yet, all they said in the email was, "We cannot approve your gopayment account."

DO NOT GET Quickbooks Online!!!! Quickbooks desktop is great! Quickbooks online is a total nightmare!!!! It is not intuitive, it is incredibly confusing and near impossible to work with. What used to take a few minutes has turned into hours. The is awful as well. I would pay twice as much to get out of the program and back to the Desktop Version. I would think it would be difficult to take a huge step backwards, but quickbooks seems to have accomplished that.

1. I was charged $2,000 in under 24 hours for products/services I neither want nor need. 2. I now have 4 company files, even though I only need 2. 3. I called customer service 11 times over the course of 5.5 consecutive hours. My issues are unresolved. 4. I pay an extra $300 per month for Live Bookkeeping. I had an appointment scheduled for 2:00 PM today. It's now 3:06, and I've yet to receive a call.

We were sold a bill of goods. We were told by QB that we needed to start migrating to QB online from desktop. The switch from QB DT to QB OL has been nothing but a nightmare. My office has spent the last 3 weeks dealing with this train wreck. Something that should have been as simple as a few clicks has turned into a major headache. All of our tax stuff been wrong. You have to white out the ship to address on an invoice so 2 addresses do not show through the window. You can not enter a bill and then pay it with a check, you have to use QB pay system (for an additional charge). You can not do an advanced search. The crap just goes on and on it seems like everyday we find something else that is screwed up. We wished we had never changed. We will be looking at a different accounting system soon.

Be cautious with subscription free trials. In my case, it did not apply, and this company stole my money. After sending the information to request a refund, another agent denied my request with a nonsensical response.

The worst customer service with NO solutions. They escalate and their supervisors do not trouble shoot any issues. I could not change my managing officer information and they just would not change it despite having submitted all appropriate paper work.

Customer service is almost impossible to get. Wait and hold times are around an hour and then most times you are disconnected before the problem is resolved. They are overpriced with no options for smaller businesses.

The program NEVER works as it should. It's subpar at best. Also the app is completely useless. It always freezes up. Some days you literally can't even use the program. Quickbooks needs to do an overhaul and replace whoever is in charge.

We moved one of our merchants account to QuickBooks to accept payments. After a couple of weeks, they closed our account and holding our payments. They do not agree to transfer our funds! Small business owners, beware, this company can screw you in a heart beat! It's very hard to talk to a real person and their staff are careless! Also, hard to understand their overseas customer service!

The Quickbooks online is an unmitigated disaster. We have been trying to bring our data from the Desktop 2021 version for 3 weeks and we are not able to do it. This is despite calling and talking to at least 15 different people at Intuit. This product was rushed and released to the customers without being properly tested. According to multiple Intuit employees that we talked over the last 3 weeks, only 50% of customers are able to bring their data from desktop to online. I wish I could give this company a MINUS 10 score. AWFUL, HOPELESSELY USELESS PRODUCT THAT WAS PUSHED BY INTUIT ON THE DESKTOP SUBSCRIBERS!

I have worked in several accounting systems. Quickbooks DESKTOP is 100% the best and easiest accounting software out there, everything is streamlined and done a the push of a button. If you have ever worked accounting in an old AS400, that might be comparable to QB online. Quickbooks ONLINE is the worst accounting program I have ever seen. Everything is multi-step creating a huge waste of time. Checks have to convert to a PDF before you can print them, payroll reports have to be implemented into Excel. Nothing is streamlined, this program is junk!! There is no method to any of the madness going on in this jumbled mess, and it is more than twice the cost of desktop (guess that is why they are forcing everyone to switch). Shame on you Quickbooks!

I have been unable to change the verification phone number to login to my client’s account for weeks. The client completed the verification steps to change it weeks ago and we still can’t get in because it continues to try to verify using the old number even after we tell it to use different information to verify the account. I have contacted customer service, and the account manager multiple times via email and phone but get no assistance. Use a different product than QB online if you expect to ever need support.

Quick Books Online is an absolute nightmare. We're a construction contractor... we don't use sales reps, we don't ship anything, yet I can't get these fields off of our invoices. I also can't hide the "Item" on invoices, even though this should be internal info only. I just read another review about mis-classification on bills, invoices, etc. I'm having the same issue. We migrated data going back to 2005 and I literally have THOUSANDS of transactions that need to be marked not billable, due to the previous bookkeeper not checking the box in QB Desktop. I'll be dead long before this is completed!

They have held and still holding over $13,000.00 of my funds for over 3 months and won’t deposit it and won't give a reason.. They messed up my payroll and business insurance and bank account and damn some of my relationships with my clients. I would never recommend them to anyone. They give you the runaround and they can never give you an answer a straight answer. And as of now they still have my money and can’t tell me when they’re gonna give it to me…

Updated on 05/14/2024: After trying to get help with an issue I had with Quickbooks and getting nowhere I canceled my subscription. A month later they sent an email saying they were taking money out of my account for taxes that I already told them I had another company taking care on the phone for an hour already and still not resolved. WORST COMPANY EVER!!! I WOULD NOT RECOMMEND THEM TO ANYONE.

Steer clear!!! Do not use QuickBooks unless you do not want to receive your payments from your customers. They have horrible customer service. The reps lie and lead you in circles. Everyone of them telling you something different and in 48-72hrs you will get an email when you will receive your payment never receive the email, call back and new rep says they should not have told me that because they have no idea when I will receive my money. They have had my money 2 months currently and still nothing yet. Crooks. I don't understand how they can hold people's money this long or how they can at all. Now I am contacting authorities.

I cannot describe the amount of frustration I presently feel. For months the issues have been playing out. The first was a credit card payment returned. They claimed the account was not set accurately. After a lot of back-and-forth, I had to call my client. Finally, after 8 weeks, the payment was deposited into my account. They approved the account, so I'm a little skeptical. Then, in February of this year, I was billed twice the amount; again, they claimed it was for a multi-user account. Of the three accounts, this one was set up for multi-users, which was the excuse I was given. Although A manager was and had apparently corrected that issue.

Have used QB for over 20 years. Now they have forced me into an online subscription for 700 a year plus 950 for payroll. My accountant said from now on he will not be using QB anymore. So all his customers will have to submit paper reports to him. This will increase his fee for time involved. That's jus the tip of the iceberg on how much Intuit sucks. Will be researching other software for next year. Thanks QB for screwing your loyal customers.

It was the worst experience of my life. No exaggeration. I had Quickbooks online and Quickbooks bookkeeping live assisted. I don't really write reviews, but this time, I have to. I was so upset that I cried countless days over this because I was talking to them for hours a day for a month and a half and nothing was getting done. It took up so much of my time and mental energy.

The worst company I have dealt with so far. I purchased an online product only to receive a message 3 months later that documents weren’t submitted. When I called in they said since the product has a 60 days guarantee they cannot refund or put back credit. So I am supposed to purchase another online product to miss another deadline with the IRS? A complete fraud.

I HAVE BEEN A QuickBooks desktop user for 30 years. I was faced with the decision to move to the online version because they had discontinued the POS software, and we were highly encouraged by the online version of this product. This was a big mistake. The online version is like QB 25 years ago. It is very antiquated and very difficult to navigate; the option for reports and the ease of performing tasks as simple as a printing check is made difficult. The online help is unhelpful. I spoke with a rep about my bar scanner and if I would be able to continue using this with my product sales; of course, the sales rep said yes, and now they wanted me to add on an App for another 160 per month. I have been on the helpline and called 6 times regarding this matter, and no one seems to really know the product very well. It is a scam. DON'T DO IT.

QuickBooks sucks. I have had desktop since 1997. They made me switch to online as they will not support desktop anymore. Told me ALL MY INFO WOULD BE TRANSFERRED OVER FROM DESKTOP TO ONLINE. NOT TRUE!!!! Non of your payroll/profit and loss, etc will be transferred. Even if you save desktop on a flash drive, I was told the only way to retrieve the info is through QuickBooks. So hence telling me that to keep desktop info I MUST keep paying for desktop services!!!! How crazy is that! As well as paying for online. They are not honest when selling you their product!!!!

All your customers who switched to online are paid respondents! Your information is fraud! NO one likes your stupid Desktop Online version! Fix this stupid online version to our regular desktop or I'm learning and switching to a different software!

It is a bummer that I have to leave one star. If you ever have to contact customer support, prepare to be very disappointed. You will not have your question answered after being on the phone for an hour, will have to submit a case, and won't hear from them for 2 and a half months, and will get an email that isn't really fixing anything, that gives you 24 hours to respond, and that says "In an effort to provide timely resolution, the case will be closed if the information has not been provided after the given time/period and taxes will be recorded manually."

I own a small retail store. I wanted QuickBooks online to help make tax time easier. When I ran the reports, half of the expenses were just missing. I could find them if I looked for them, but I couldn't seem to get them included in any reports. Slso, the income was way too high. I was having a terrible time figuring out the problem. I called customer service to get help. They had me "uncheck" a bunch of boxes with no explanation why. When the report numbers looked more realistic he asked if he could help with anything else. Gee, I don't know...Help me with the over $7,000.00 in uncategorized expenses I now have? How did unchecking boxes fix the problem in any way? My husband made me a spreadsheet and I had to start the entire year over from scratch. I would give them 1/2 of a star if possible.

I enrolled in the Quickbooks accounting services to provide extra help with my business. Every time I called, I had a different person who gave me a different answer. I needed help transferring my QB Desktop to online. The payroll part of it doesn't come through automatically. So I had to hand enter everything from Jan through Sept. It took hours! Every time I called to get help, they said I needed to call the payroll side. When I called the payroll side, they said I needed to call the general help side. I finally gave up and cancelled the accounting end of it, but still kept the bookkeeping side that I managed. Then out of the blue, I get a letter from IRS stating that I owe 11,000. When I called, they said Nicole from QB sent that info in. So I tried to call "Nicole" but conveniently she was not available. I spoke with Icee and she stated that I hadn't paid taxes from 3 certain months.

Recent upgrade has taken away my ability to send invoices through the app. Used Intuit since 2018, no real issues until the "upgrade". Customer service (which are very difficult to understand), after 45 minutes of more waisted time trying says, "The "engineers" are working to correct that, sorry, have a nice day." I'd put no stars but that's not an option either!

I've been using QuickBooks and Intuit payroll since 2007. It started out at $100 for three years desktop plus about 150/ yr payroll. About 5 years ago it was $350 for 3 years of desktop plus about $250 for payroll. Then pricing blew up. Now it's $650 for one year of QuickBooks plus $555 for payroll (one employee). I have 4 employees so that adds about$175 per year. So $1500 a year for a software I hardly use. I'm stuck because it is what my accountant uses. I only need it for payroll and as a digital check register. Customer service is outsourced and hard to understand. If you can get a human. Typical big company thinking that customer service can be a machine... Used to be a decent price and great software and great customer service. Now only one of the three is good. Price is ridiculous. Customer service is poor.... Typical greedy big corporation. Stay away if possible.

I recently decided to try Quickbooks for business banking for my start-up and account was approved. Once I added funds to account, they closed the account because I was using a business phone where voice greeting was not yet setup. They have not released my funds, customer service is hopeless and legal department ignores my communication. It is my money, not theirs and based on other reviews this appears to be a common practice so they can afford to meet payroll. I still have my login info if anyone wants to verify this claim is legitimate.

We started using QuickBooks a month or so ago strictly for their invoicing. Their fees were cheaper than Stripe and they offered reminders for past due invoices which I liked. I had sent out our first invoice on March 1st for $3932.02. Our customer paid the invoice through the QuickBooks invoice and the money was deposited into our bank account. The next day I get an email stating that the customer's bank account cancelled the transaction and that they would be taking the money back out of our bank account. (This is normal, and I understand this.) Our customer contacted me apologizing and explained that their bank account has a debit block that she did not catch. I sent her another invoice through QuickBooks for the $3932.02 and she contacted her bank approved the debit block and allowed the payment to go through. (She even paid the extra $10 for the return check fee).

I own a QB Desktop 2021 license, but QB is going to "subscription" business model. I was advised to "upgrade" to QB Online which was a DISASTER. None of my payroll taxes transferred properly, customers and projects were all messed up. On the same day I decided to go with Enterprise even though it is more expensive. QB forced me to call three different departments to try to get a refund for online even though I never used it. I never did get a refund. I had to go in myself and invalidate my subscription and they refunded all but one month, even though I fully paid for Enterprise a year in advance. Support doesn't know anything but reinstalling everything over and over again to fix issues. What a WASTE OF TIME AND MONEY.

I had merchant service and business checking. After a few months they closed both account. They are not releasing my money and do not care about customers. Worst company to deal with. NEVER do business with these...

Horrible service, most important part for them is make money for QB, they do not care about clients and how can resolve their problems. I have to talked at least with six people and finally nobody fix my problem.

I'm accountant, and use QB desktop (very good product) but I have some customers that use QB Online, and every time that I have to work with QB Online, is big nightmare for me. Is a trap, once you get in, never can go out, and all your work will be 10 time more difficult.

Quickbooks cares more about making money for its business than helping me make money for mine.

Again, another company that is too large to care. Be prepared to deal with glitches, duplicate posted bank transactions, app features that do not work, and generally just constantly fixing accounting issues caused by the software. You will do this on your own as their customer service sucks..

Quickbooks stepped up and fixed my issue. Everyone should be like the guy who helped me.

I run a small specialty business and know nothing about bookkeeping. I thought that hiring QB Live Bookkeeping would make my books better since I didn't really know how to categorize expenses correctly. Wow! I had to do all of the work. All they did was produce Balance Sheets and P&L reports, which are so easy to produce, and ask me if they were correct. Essentially, I had to go through line by line and check that every thing was categorized correctly. If I knew how to do that, I wouldn't have needed them!

My complaint is with customer service. It's outsourced and they are incompetent. I was quoted a wrong price, told the product did things it didn't do and wasted 8 hours migrating from desktop to online based on this misinformation. When I could use it, I requested a refund and sought some kind of reparations for my lost time. They should feel responsible for misleading me into deciding to switch. I get paid by my client to provide Bookkeeping services and they spent $350 on my time spent in vain because of their incompetent representative and they give you nothing for it but more circular talk and wasted time. They could give a discount on the subscription renewal for our desktop that's coming up, but no such common decency. A flat out no. I have the agents email with all the misinformation she quoted me and they recorded my conversation with her but still not taking of responsibility. TERRIBLE!

Quickbooks closed our business account and checking account without authorization. We had money in Quickbooks Checking account put in the application's "envelopes" feature. This allows one to put away money to an assigned envelope within the checking account for accrued expenses such as taxes or registration fees. We have not been able to access this money since September of 2023 - it is a total of about $8700.00. Quickbooks says it is a "Greendot" issue - the bank associated with Quickbooks checking.

Beware if you are looking at buying a desktop version, I purchased Pro Plus 2022 and tried to install it. I was told my license had been removed and that I needed to purchase it again directly from them, no reason as to why. They said it was just removed. Worst customer service I have ever had, Ranel was the supervisor I spoke to and he was extremely and zero help whatsoever. I suggest never doing business with Intuit!!

I AM ABSOLUTELY FURIOUS at all the pressure to get me to switch to QBO which is an inferior product and not suitable for all my clients. If I have to migrate from QuickBooks desktop it will be to one of your competitors. And STOP with the awful popups begging me to migrate that force me to say "later" instead of "no". I AM DONE WITH YOUR COMPANY AND I WILL NEVER GIVE YOU ANOTHER ** PENNY.

Very disappointed in Quickbooks after using them for 25 years. They forced me to the monthly subscription model for one of my companies but now they won't let me reinstall my desktop 2020 Pro (I paid for it and own it but can't put it on a new PC to use for my other smaller companies that don't justify the monthly online subscription fee). Instead, they want me to pay $649/year for Quickbooks 2024. Definitely would not recommend.

We switched from QB Desktop 2020 to QuickBooks online in April 2023. The Customer Service/Support department is a complete mess. We have had cases open for months on end without resolution. We make frequent calls about the cases, and get no updates. Phone calls or online chats go on for 30 + minutes, and ultimately, again, no resolutions. We are currently shopping a new payroll company because it's just too frustrating to deal with.

They claim that you can download all your data but you can't. Their crappy receipt capture software takes garbage pictures, can't extract supplier, dates, Tax or Totals to automatically reconcile with your credit card or bank statements. This makes your bookkeepers work a nightmare and very unproductive. Furthermore when you try to export your data you just get limited crappy excel reports with no receipt data. If you are using this you better hope you never get audited as QBO will just make your work gathering information, data and receipts a nightmare. In this electronic era you think this technology company would be better suited. AVOID AT ALL COSTS.

We've been using Quickbooks Desktop for many years and have been able to associate invoices and bills with customer jobs without issue. We bought a 2020 Desktop for Mac version about four years ago for ~$200 and used it until the Sonoma OS update rendered it inoperable a month ago. At that time, QB website did not show any desktop version and all communication with support indicated we needed to "upgrade" to online Essentials. While I expected a price increase to do the same things, I was not prepared for the 1,300% increase to $650/yr versus $50/yr. After voicing my displeasure and looking for alternatives, I finally decided that I would just bite the bullet rather than deal with mapping data to a new accounting platform and going through the learning curve.

Just awful! I am so new to Quickbooks. Landed my second client, and BOOM. My accounts that I have had for over 13 years are frozen. Being new to QB. I had no clue, QB just will put money into your account for an invoice without checking to see if the client has the funds. They fronted a company I just started working for $7,400 on an invoice I sent them. Come to find out it was all a scam and now Quickbooks is trying to come after me for the invoice. This was the first invoice I had sent to someone and had them pay. I get an authorization code from Quickbooks that the invoice was paid. I assume it's paid, right? WRONG, I use the funds to pay the company's bills and now QB is trying to come after me for the money? I never asked you to put funds into my account. The fact they seem very unconcerned about helping me at all if baffling to me.

Been a bookkeeper for 20 years. My employer wanted to switch to QBO. The integration really messed up our Customer List. The program itself is beyond cumbersome. Too many negative things to list but one big one is every time you go back to a customer or vendor list, it takes too much time for it to reload plus it takes you back to the top of that list. QBO is the worse program I have ever had to work with!!! Don't switch, you'll be sorry.

For almost three weeks we have been trying to have a payroll correction made to four employees. Each online chat and phone call is over three hours with the same trained monkey response, it has been resolved and you will see it on your next payroll. Alas our employees still remain unpaid from hours earned three weeks ago. The online payroll function will not allow for a negative entry for a correction to be made in house and despite the software saying the correction has to be made with one of their specialists, they have not made the correction either. Our employees still remain unpaid.

TLDR: A funny story of how my life got flipped upside down, because QBs Online is the worst company I've had the pleasure of doing business with. This one's a doozy! Started working the on an issue with them at 12:14pm today and finished at 3:58pm only because I lost all hope in humanity, civilization, and life itself. All jokes aside, Quickbooks Online Plus + Payroll is an absolute joke. I have an employee that could not access his Workforce, account, so I resent the link for him to create an account again. Workforce is the partner company that handles their payroll system. The link crashed his Outlook. Thought hey, maybe it's his computer or email, so I tried the link I get every two weeks for my payroll. Crashed my email 3 times.

I've been a Desktop customer for 20 years. I tried to switch to Online 4 yrs ago and it did not work on my side. But I made some changes and went back last month. They started a different account number for the new offer. But our info migrated to the old account. All files were mapped to the old account and now their resolution was they could not honor the offer made on the other account because they did not do the migration. So ultimately they charged me for the old account (I am now using) and 50% off new account which never got used. I have lost probably 2 days work and several hours on this issue and now they say no refund and full rate total loss approx. 1500.00 over next year.

13 days ago I got a payment thru echeck withheld. After calling over 10 times, they always say that it's approved and ready for release but it never is. When ask to talk to manager, they are always busy, and tell me they will call, but never do. The reason to speak to a manager is to try someone with more resources, as the operators normally can help me with their system. $56.169.19, gone with no response from Quickbooks.

We have been attempting to add a new user for over two weeks now. Typically, the self-service system sends a verification link to the user when setting them up. The user clicks the link and is able to then create a password, etc. Since our first attempt, we've been on several support calls for hours with no resolution. We've had to call in because their help desk gives us this response: "I’m having some technical difficulties right now. But we probably have an article that can help you!"

A Loyal Customer's Plea: QuickBooks Online's Declining Support and Unannounced Changes. We've been steadfast customers of Intuit QuickBooks Online since 2012, and Advanced-level QBO users since 2016. Over the years, we've witnessed the platform's evolution, and while there have been many positive strides, our recent experiences have left us deeply disappointed.

I have three companies and have been using Quickbooks Desktop for over a decade. Until three weeks ago I was on Desktop Pro 2022 when multi company suddenly stopped working (August 16, 2023). I have been on chat with support over five sessions, each about three hours. Support upgraded me to Desktop Pro 2023. Same issue. They had me send files which they reviewed and found no discrepancies. They ran utilities, turned off my virus protection, et al. QuickBooks Support admitted that multiple customers have been experiencing this. I can access only one account of the three, which means I am locked out of invoicing, billing, and tax reporting, which is costing me thousands. The case has been open for three weeks. Support admits to having no solution yet. QB does not port to other solutions. I am collecting names for a class action lawsuit. QB already admitted the outage is affecting numerous customers.

I am so happy to find this website "ConsumerAffairs" because it feels like anything bad about a product is scrubbed from the internet. I am livid about the lack of support or transparency about technical issues with QB Desktop, and so I am overjoyed that I get to express my dissatisfaction with Intuit. I guess if a company chooses to end support for a product, that is their right. But to leave people like me spending endless hours trying fix problems is "heartless". Starting back in September 2022, Intuit and Chase bank had some kind of financial dust up, which ended up with Intuit changing the whole bank feed process. The new way of connecting the Desktop product resulted in me missing multiple transactions on every account (I was not getting transactions downloaded to my accounts). So the #1 reason I use financial software is to manage my bank balances. Isn't this the #1 issue for everyone?

To all small businesses do not hire Quickbooks live Bookkeeping. This is how they operate. They will ask you to pay $200 a month for Bookkeeping. They will delay your books by 2-3 months so you have to pay in advance 3 + months ahead of time. They will not provide you any financials for your books until 1 year later you will have to get a extention to file taxes. So the first month you sign up. They will delay it out 3 months then turn it into 20 months. Of paid $200 a month services. If you stop your subscription they will refuse to provide you any books for 20 months. This is what happens. I signed up in January 2022. I paid $200 every month the bookkeeper is always 3 months behind. So that's an extra $600 I paid. Now today is August 23rd 2023. They are still delaying my 2022 books and still never received my tax package for last year.

In August 2022 I paid Quickbooks $500.00 to set up my books. Wendy ask for payroll information, I and my assistant worked 3 days to give Wendy all our payroll numbers. I assumed she did her job but on January 2, 2023 I print my employees w2's and they were wrong. Quickbooks wanted me to redo all of the numbers on sheets they sent to me on 24 people and I said no! I already paid for Wendy to do this. I don't have the manpower, the time or the staff to do this. I paid my regular tax person $1500.00 to fix the w2s and I can't tell you how many people I have talked to at QB and get the same reply. "I'm sorry I do apologize but I can't issue a refund as I don't see where the payroll was put in at the beginning." I have asked to talk to someone above the person I am talking to and of course their response is, "I can't give you that information" or "There is no one that will take your call." PLEASE USE PATRIOT SOFTWARE.

I've been using QB's Enterprise Desktop Contractor for decades. Decided to give Online a shot, so I subscribed last week. I have not been able to access the online account and have been told an error has been made and I wasn't listed as the administrator for this company account. I'm the only member, the only administrator, I'm it. Not only did I speak with three different support staff, but two of them confirmed I "was" the administrator while one said I was not. I've been asked to "claim administrative role" with (my...) company by the company administrator...? What?

I don't seem to recall having made any inquiry to you or Quickbooks as we have not used your services since January of 2023 due to the revelations that we were rather suddenly made aware of concerning your company's business practices in support of criminal activity. You see, at the beginning of the year we found ourselves in the middle of an ACH money laundering scam that cost our small business upwards of about thirty thousand dollars (about $15k directly from our QuickBooks account). There was absolutely NO attempt to contact your paying customer (ME) of the situation, other than an email that blended in with all other email notifications received from your product, which doesn't count as a reasonable attempt to notify.

After Quickbooks decided to no longer allow customers to use the desktop version of their software (that the customer had to pay for and owns), they forced everyone to either switch to the Enterprise version which is very expensive and complete overkill for small business or switch to the online version. We switched to the online version which is just as expensive if not more. The online version allows you to download an app to your computer. The app no longer works. Now we are forced to try and run payroll for 15 employees from a web browser. Well now the web browser version does not print our check correctly and there is no way to fix it. Intuit is completely disgusting. We will be switching to another company's accounting software immediately even though we have spent $1000s over the past few years with Quickbooks and will have to start new entering all of our company data into the new software.

Please do not buy their services. It's been 1 week they have not released my money yet. Their review department will confirm the id for each review. They are real crooks, cheaters. They lied about their process time. Without my knowledge, they opened an account and transferred money to their bank, so they advertised a 1 business day transfer, but what they don't tell you is it is their bank, not the customer's bank. They ask for 2-5 business days to transfer to the customer's account. From salesperson to review department, all need to get fired. So if you wanna go through the hell, become a customer. I got my fair share already. In one week, they opened 4 reviews under my account. So please go to a real bank or merchant service provider.

Recently update my QB. I didn't want to because I know QB has never done an update that works. Now I get an "unrecoverable error" every time I log in. I don't have access to my QB anymore. So, I guess it's time to waste a day with QB support. I am sure they will not be much help.

Used QB Desktop for years. Forced to switch to online version because Intuit no longer providing updates/service to desktop versions. Awful program; don't get it! Migration from desktop version didn't work properly despite being assured transition would be "seamless." Told to purchase wrong version by sales rep. Support non-existent or difficult to get; then had to upgrade at exorbitant price. Employee information not transferred. 3 weeks later still trying to be able to prepare bills to clients and to pay employees. I will move to some other entity as soon as possible.

Been using Quickbooks for almost 40 years. Purchased Quickbooks Desktop 2020 for a hefty price with the assumption it would be good for at least 8-10 years' use. Nope, Intuit changed their policy to force everyone to use their SAAS model online for a monthly fee...for life!!! Now that I'm forced to use the SAAS model I looked around and found other alternatives that are better for less. Will never purchase another Intuit product again.

This company is ridiculous. They hold money, make you jump through hoops to get it. THen they make you do it again ... and again. This is NOT their money, it is mine and now too I have to pay them a fee for jerking me around for over a month. Never again ...

We have been using Quickbooks for about 20+ years and lately within the last 5 years I would recommend to stay away from this program. They increase the prices rapidly each year so this year they discontinued the Quickbooks Desktop program that we have been using since 2020 (so only 3 years you have to now pay for the same software again at a higher price). So the sales team talked me into migrating to Quickbooks online, telling me how convenient and much easier it is to use than our version. They have made the online cheaper overall than the desktop version so I decided to switch.

I have been Quickbooks Desktop subscriber more than twenty years. They increased fee 110% for subscription. This is daylight robbery. When asked for explanations, they say cost increases overnight. I understand if price increase 20-30-40%. But it is rip off.

QuickBooks customer service, which I assume is overseas, is a complete waste of time. My company upgraded our QuickBooks Pro 2021 to Pro 2023 via the phone and received a confirmation number. I was told I would receive an email with download instructions, as well as the new license number and product ID. When the email arrived, there was a download link, but no new license number and product ID listed. I contacted customer service, told the rep the confirmation number and what I needed, and spent 1.5 hours with her repeating everything I said, putting me on hold for several minutes a minimum of 20 time, and getting nowhere.

I would no longer recommend Intuit or QB products. They have DOUBLED the 2023 subscription price. AND it is the exact same product as 2022. This year's subscription renewal was over a $1,000.00. I am a lifetime QB user and am very disappointed in their decision to extort loyal customers. Their customer service is not that great either. Do not buy this product.

We have been using QB desktop for many years. While it is not great but it gets the job done for our payroll and client finances. To make matters worse they have been increasing their prices every year for the same piece of trash software that crashes, it's buggy and every year I have to spend almost half of my day upgrading our company files to the new version. To be fair the prices increase every year were modest, maybe 12 or 13 dollars Canadian but today I saw they raised their prices by 60 dollars in one year, I used to pay $80 monthly now I have to pay $140 for the same crappy software with bloatware features! I contacted their support and their response was pretty much this is the new price deal with it. Are you kidding me Intuit? What kind of a scam are you running?

Our business was with Intuit desktop version for 10 + years with relatively good experience. Then they talked me into switching to mobile/online version. A huge mistake. I paid for upgrade, but when it came to installing it, the customer service, that was out of country, was so incompetent that after an hour we did not move any further from them asking for my email because they could not find my registration for online version. Except I have told them million times that I only paid for upgrade but have not registered yet and was still using desktop form and reason for call was to register and install online version.

Beware of using Intuit to process credit card transactions for your business. It has been several months and Intuit has not given me a clear response to transactions flagged for review back in December of 2022. I processed several transactions during the holidays and Intuit failed to forward the funds to me for these completed transactions. They claimed they had to review the transactions before they would send me payment. I do not understand why they need to review a transaction between two consenting parties where the funds are fully available. Intuit has now been withholding funds for the past 4 months under the pretense of reviewing these transactions.

More than frustrating for my customers that they now have to pay $85.00 a month for a Forced Subscription with features they don't even need! Moving all my clients to Businessworks! Intuit has made a huge mistake and their customer service is in the dump too!

Very disappointed with Intuit's business model. For years one could defray the cost of the product by simply renewing only after your version was no longer supported (avg 2-3 yrs). Beginning 2023, one is forced into an annual subscription "service" just to use the product. Price has doubled (yr over yr) with junk features designed to imply value, but most users will never use (data back up, full support*, full pc data protection). In addition, Intuit has been a la carte priced for additional modules like payroll, which do not offer full access to report items to run your business.

Intuit's customer service can be extremely frustrating and time-consuming. Long wait times on the phone and unhelpful responses from customer service representatives are incredibly frustrating, especially when trying to resolve urgent issues related to financial software like QuickBooks. I've also been frustrated and disappointed with the lack of follow-up and poor communication from Intuit's customer service. Often times their support tools are glitchy and result in having to explain everything all over again multiple times when trying to achieve resolutions.

INTUIT HAS THE WORST CUSTOMER SERVICE. WORST CUSTOMER SERVICE! Our company switched bank accounts. During the time of the transition, Intuit Online Payroll attempted to withdraw a payroll tax of $1.85. This prompted Intuit to put our account "on hold" and I have spent 4.5 hours on the phone with Intuit customer service. I have followed every email direction they have provided. With penalties and fees, the $1.85 withdrawal required a wire payment of $265.35 plus the wire fee of $25.00 from my bank. That was 3 days ago!

Our company has used Quickbooks for many years, we started out using Desktop and switched to Online in 2022. Any time I have had an issue in the past it was extremely difficult to get any help resolving the problem. Against my best judgement we switched to Online thinking it would make things easier and the customer service rep we spoke with assured us that all our data would be transferred seamlessly. The thought of having to set up an entirely new bookkeeping systems seemed daunting so we switched to Quickbooks Online.

I just received the absolute worst customer experience in the history of the planet. I have spent nearly 5 hours with a chat bot, a CS rep named John and another CS Supervise, also named "John" with zero resolution to my situation. This service STINKS. LOOK ELSEWHERE.

I purchased a Desktop Prop Plus product from Amazon that came with a one year subscription included. I paid for the product (the product comes with a CD). It was mailed to me and I loaded it on the computer. I then didn't use it for a few months and when I tried to, they had canceled my subscription and now wants $540 Plus. They say I never paid for it although I have my receipt and and bank statement to show it cleared. I have spent 5-6 hours on the phone and they refuse to let me use the product I paid for. When I said are you telling me Amazon never paid you for this product, they were very quiet and repeated I'm telling you we were never paid for this. There needs to be a no star option.

Quickbooks lost my data. I had Quickbooks, Small Business, and Accounting on one of two Windows 10 similar computers I bought about 7 years ago. I update both to Windows 10 with QB on one and the other had Quicken, using the original disk. The QB computer crashed, but I had the backup files on the other computer. So I got my QB disk and attempted to load QB on the second computer, but it would not load, saying it needed flash. I called Intuit, they said to call Adobe who said it was QBs software problem and not theirs. I called QB back and their advice was to subscribe for close to 1000 a year and wouldn't confirm that it could read my data. They had no interest in helping fix the problem, but just a constant buy, buy, buy subscription.

Horrible blood sucking organization. Expect them to steal your data then charge you insane prices to access it. You will never be able to transition to new software because they refuse to give your information back. Then they sell your info and make a killing behind your back. Unethical criminal scumbags who could care less about their customers. Count us in on the class action lawsuit!

I have 2020 desktop edition. I purchased payroll addon - they attached it to the 2010 version I had 10 years ago. I tried to get this corrected and was told it was too late to get it for the 2020 version because the 2023 version was out and I'd have to upgrade. Cost? Almost $800 and that didn't include the payroll. We're a small company. That's outrageous! I'm doing all the work on MY computer. Of course online is cheaper - that's the manipulative part. I don't trust them enough to put my employees' SS# online, or my bank account information. So here I am with payroll I can't use (not refunded yet) and no idea how to move forward. Customer service is a joke.

Most Unfriendly Software I ever worked with. Customer Support cannot help - They need support too. Absolutely not customizable. I tried to use the the time for employees, however the QBs will show to your employee your all existing customers instead of only one he supposed to work on. Badly overpriced.

Intuit Quickbooks Payroll online will be written up by business writers as a classic case of taking something that was working (not the best, but still did the job) and making it really bad. In a patently stupid move, Intuit changed the user interface for their online payroll service, ostensibly to align it with Quickbooks, and made it ten times worse.

Updated on 11/08/2025: QB left a voicemail re renewing my subscription and so I returned the call only to learn that the fee had gone up from $500 to $900! Context: I've been a single user who bought into QB about 25 years ago. Other than upgrading to newer releases and incremental charges, that all changed 2 years ago when I found myself unceremoniously locked out of my company and essentially held hostage until I forked over $500... This a new extortion plan they'd developed for shareholders. What do you do? Call 911 "robbery in process" or do you pay? I paid. Fast forward to this past week... The new price is $900!!! I explain I'm a one man band, only use it for tracking expenses, etc., he lowers it to $600. Spends 10 minutes doing an interview... As if I was applying for a VISA... Then closes with "an agent will confirm with you within 72 hours." Confirm what? I ask. Your purchase, he replies.

My account was cancelled by them (I guess it was due to the expired credit card info in the account) and I was not informed with any email and SMS from them before they stopped my account. The worst thing is that I COULD NOT ACTIVATE MY ACCOUNT by clicking 'resubscribe' button, and nowhere to update my credit card info! I chatted with them 5+ times, emails back and forth, and called them, each time a different person came up with me, I spent 8+ hours (while my account was stopped for weeks) telling each person the whole story again and again, problem is still there. I do not understand how this easy thing could be so tough for them! I do not understand how they could survive in the market....