Intuit Quickbooks Reviews

QuickBooks notified me that my version was being sundowned, and that I had to purchase a new version. The old worked fine for me and I didn't feel the need to upgrade, but they said the payroll part would not work if I did not upgrade. So I purchased the package for 400.00 and they would give me an $80.00 rebate. All I had to do was prove I had previously used Quickbooks. I filled out the rebate and did everything I was suppose to do, but they refused to pay the rebate because I did not send them a copy of the QuickBook Basics, which I had like 15 yrs ago.

Quickbooks stopped supporting their 2003 version of their software, thats no problem because their support stinks anyway. The problem started when the payroll tax tables disappeared from my system on 4-30-2006. I'd like to know how they intruded into my computer system and did this without my consent or knowledge. I should have been able to continue using the software that I paid for indefinitely. If the payroll tax tables are not up to date then I should be able to correct them myself, but they are hidden and inaccessible? I bought this software and I should be able to use it. There was no agreement that said I was purchasing a program that would only work for a specified time. I should be reimbursed for the cost of the program and for the inconvenience it has cost me.

We were billed for a subscription to online Quickbooks that we had cancelled a year before. I was bounced all over the voicemail, my email was sent back, I spent a long time on hold, and the person I reached was the wrong person to help me so I was put on hold again. I'm still there.

Quickbooks forces users to upgrade their program versions every 3 yrs, and if you do not, you lose product support, payroll subscriptions (cannot buy a new subscription)and various program functionality. OK, I can live the fact that they aren't going to update my payroll subscription with current information. What I have a hard time stomaching is the fact that they TAKE AWAY SOME OF THE FUNCTION OF A PROGRAM YOU'VE ALREADY BOUGHT AND PD FOR! Even Microsoft doesn't do this! If you're running Office 97, you're not going to be able to do a lot of things you can do with Office 2000 or Office XP, but Microsoft doesn't come into your home or your business via your PC and TAKE AWAY some of the features/functionality of the Office 97 program you've already bought and pd for, so why does Intuit get by with it??

An accountant sent my company information on Quickbooks 2004. I have a 2002 version. I cannot open and view the 2004 file. I called customer service and spent time on hold. The first pre-sales customer service representative confirmed the obvious but transferred me to a tech person. The tech person explained that I couldn't use open the 2004 file with my 2002 version. His best explanation was that's just how it works. I conveyed my disappointment that I would now be forced to upgrade just to view this file one time.

We used Quickbooks 2002 efficiently for a couple of years before the company offered us a great deal on upgrading to 2005 version - after all, the support for 2002 was running out. Then we made a HUGE mistake subscribing to the payroll feature that now has us bound to them for life. Even though we have paid hundreds of dollars for the software because of the subscription, we must upgrade to 2006 version or it will stop working! As if the constant reminders aren't bad enough, they finally sent me the media to upgrade (first mailing was the version I was already running) but then they didn't send the software key with it.

When my computer received a virus, I had to reformat my hard drive and then reinstall Quick Books 2001, which I use for accounting purposes. My company data file was created with an updated version of the program, so I cannot load or even see the company data file until I update the program. However, QuickBooks has sunsetted the 2001 version, and no longer supplies updates, so I cannot access my company data unless I buy a new version of QuickBooks. This would not be necessary if the software on the installation CD was capable of loading the data file without being updated. So I feel I have been cheated by Intuit.

I sent it an upgrade certificate which was mailed to me unsolicited with a $100 check for Quickbooks 2005 on 12/28/04. The $100.00 check was cashed on 1/14/05 but I never received the upgrade. When I finally realized it never came and was able to call during business hours, I was told it would take at least 3 weeks for the billing department to look up my case.