Intuit Quickbooks Reviews

Total junk ran by greed with no concern for small business. I’ve been using QuickBooks Desktop Pro 2021 for the last three years and before that 2018 Pro Desktop I was forced to switch to the online versions which are not comparable to the desktop and lied to multiple times, the cost more than quadrupled my expenses, and the integration process was not accurate or easy.

If you want to spend hours waiting for customer support, deal with people who have a poor English language skills, deal with a company that is omnipotent and unaccountable, pay soaring subscription fees, well this is the company for you. DO NOT SUPPORT THIS COMPANY. THEY DO NOT CARE ABOUT YOU!

I have had nothing but problems with this company. After being told that in May 2023 I would have to transfer to Quickbooks online if I wanted to continue with using the payroll feature. The Desktop payroll still charged me $579.15 for a product I could not use. Now a year later they charged me again. They have refunded the most recent charge, but because I thought the charge was for the online payroll last year, I never questioned it. Now, as I request the refund for both fraudulent Charges, they are currently unwilling to refund the first payment.

I have been on the phone for an hour and 15 minutes. I need to speak to someone about my payroll. I even call and asked them to call me back. Have no luck. The worse service I ever had. I regret I did business with them. Lousy.

Intuit Quickbooks is a big scam. Once they get you hooked into entering your data you will have to pay $650/yr to renew your Desktop subscription. Their cheaper $120/yr on-line version is buggy and will not sync. The moment your subscription expires they will delete your company file so you cannot get to it anymore. Just go with MS Excel templates or one-time payment software that does not expire.

We currently use Deskpro 2021, told I had to go to cloud we tried and failed. Their support sucks. Their conversion sucks. Don’t waste your time and money. Templates don’t move over. Their platform is not user friendly. Stay away!!!!

I sent an invoice to a customer today and he said he couldn't pay because the invoice didn't give him any options to do so. I went in and checked and Quickbooks had erased all my baking info that I set up when I first got it without any indication to me. I had to go back and set it all up and now I'm stuck waiting for approval and can't take payments in the meantime... I immediately contacted customer service via chat, explained the situation and they kept asking me if I was referring to real money movement which I said that I didn't know what they were asking so they just ended the chat. Goodbye quickbooks.

Customer service is completely unknowable of their products. When the system glitches, it takes them multiple DAYS to fix the system bug. They then lie and tell you that you will receive real time updates on your issue that they investigating (this is NOT TRUE). Please avoid using this system! I used Quickbooks Online.

It has been eight days, and I keep hearing the same old thing day after day. I am a professional cleaner, and I have been using QuickBooks for over five years. I am very troubled by their practices. They have become a cash cow, making money off our hard-earned money like a thief in the night. They have become the worst crooks in the industry. I HIGHLY DO NOT RECOMMEND THIS COMPANY, especially for small business owners.

I subscribed to the $15/mo trial and was about 90% setup. Just got my GoPayment account set and then a few days later, I received notice my gopayment account was closed successfully. I called into the only number I could find and spoke with Silvia. Her responses were not what I expected to hear! She told me she had no clue as to why my gopayment account closed. She said a merchant account is like submitting for a credit card and if they deny you then they deny you. In other words, they denied you for a good reason. Yet, all they said in the email was, "We cannot approve your gopayment account."

DO NOT GET Quickbooks Online!!!! Quickbooks desktop is great! Quickbooks online is a total nightmare!!!! It is not intuitive, it is incredibly confusing and near impossible to work with. What used to take a few minutes has turned into hours. The is awful as well. I would pay twice as much to get out of the program and back to the Desktop Version. I would think it would be difficult to take a huge step backwards, but quickbooks seems to have accomplished that.

1. I was charged $2,000 in under 24 hours for products/services I neither want nor need. 2. I now have 4 company files, even though I only need 2. 3. I called customer service 11 times over the course of 5.5 consecutive hours. My issues are unresolved. 4. I pay an extra $300 per month for Live Bookkeeping. I had an appointment scheduled for 2:00 PM today. It's now 3:06, and I've yet to receive a call.

We were sold a bill of goods. We were told by QB that we needed to start migrating to QB online from desktop. The switch from QB DT to QB OL has been nothing but a nightmare. My office has spent the last 3 weeks dealing with this train wreck. Something that should have been as simple as a few clicks has turned into a major headache. All of our tax stuff been wrong. You have to white out the ship to address on an invoice so 2 addresses do not show through the window. You can not enter a bill and then pay it with a check, you have to use QB pay system (for an additional charge). You can not do an advanced search. The crap just goes on and on it seems like everyday we find something else that is screwed up. We wished we had never changed. We will be looking at a different accounting system soon.

Be cautious with subscription free trials. In my case, it did not apply, and this company stole my money. After sending the information to request a refund, another agent denied my request with a nonsensical response.

The worst customer service with NO solutions. They escalate and their supervisors do not trouble shoot any issues. I could not change my managing officer information and they just would not change it despite having submitted all appropriate paper work.

Customer service is almost impossible to get. Wait and hold times are around an hour and then most times you are disconnected before the problem is resolved. They are overpriced with no options for smaller businesses.

The program NEVER works as it should. It's subpar at best. Also the app is completely useless. It always freezes up. Some days you literally can't even use the program. Quickbooks needs to do an overhaul and replace whoever is in charge.

We moved one of our merchants account to QuickBooks to accept payments. After a couple of weeks, they closed our account and holding our payments. They do not agree to transfer our funds! Small business owners, beware, this company can screw you in a heart beat! It's very hard to talk to a real person and their staff are careless! Also, hard to understand their overseas customer service!

The Quickbooks online is an unmitigated disaster. We have been trying to bring our data from the Desktop 2021 version for 3 weeks and we are not able to do it. This is despite calling and talking to at least 15 different people at Intuit. This product was rushed and released to the customers without being properly tested. According to multiple Intuit employees that we talked over the last 3 weeks, only 50% of customers are able to bring their data from desktop to online. I wish I could give this company a MINUS 10 score. AWFUL, HOPELESSELY USELESS PRODUCT THAT WAS PUSHED BY INTUIT ON THE DESKTOP SUBSCRIBERS!

I have worked in several accounting systems. Quickbooks DESKTOP is 100% the best and easiest accounting software out there, everything is streamlined and done a the push of a button. If you have ever worked accounting in an old AS400, that might be comparable to QB online. Quickbooks ONLINE is the worst accounting program I have ever seen. Everything is multi-step creating a huge waste of time. Checks have to convert to a PDF before you can print them, payroll reports have to be implemented into Excel. Nothing is streamlined, this program is junk!! There is no method to any of the madness going on in this jumbled mess, and it is more than twice the cost of desktop (guess that is why they are forcing everyone to switch). Shame on you Quickbooks!

I have been unable to change the verification phone number to login to my client’s account for weeks. The client completed the verification steps to change it weeks ago and we still can’t get in because it continues to try to verify using the old number even after we tell it to use different information to verify the account. I have contacted customer service, and the account manager multiple times via email and phone but get no assistance. Use a different product than QB online if you expect to ever need support.

Quick Books Online is an absolute nightmare. We're a construction contractor... we don't use sales reps, we don't ship anything, yet I can't get these fields off of our invoices. I also can't hide the "Item" on invoices, even though this should be internal info only. I just read another review about mis-classification on bills, invoices, etc. I'm having the same issue. We migrated data going back to 2005 and I literally have THOUSANDS of transactions that need to be marked not billable, due to the previous bookkeeper not checking the box in QB Desktop. I'll be dead long before this is completed!

They have held and still holding over $13,000.00 of my funds for over 3 months and won’t deposit it and won't give a reason.. They messed up my payroll and business insurance and bank account and damn some of my relationships with my clients. I would never recommend them to anyone. They give you the runaround and they can never give you an answer a straight answer. And as of now they still have my money and can’t tell me when they’re gonna give it to me…

Updated on 05/14/2024: After trying to get help with an issue I had with Quickbooks and getting nowhere I canceled my subscription. A month later they sent an email saying they were taking money out of my account for taxes that I already told them I had another company taking care on the phone for an hour already and still not resolved. WORST COMPANY EVER!!! I WOULD NOT RECOMMEND THEM TO ANYONE.

Steer clear!!! Do not use QuickBooks unless you do not want to receive your payments from your customers. They have horrible customer service. The reps lie and lead you in circles. Everyone of them telling you something different and in 48-72hrs you will get an email when you will receive your payment never receive the email, call back and new rep says they should not have told me that because they have no idea when I will receive my money. They have had my money 2 months currently and still nothing yet. Crooks. I don't understand how they can hold people's money this long or how they can at all. Now I am contacting authorities.

I cannot describe the amount of frustration I presently feel. For months the issues have been playing out. The first was a credit card payment returned. They claimed the account was not set accurately. After a lot of back-and-forth, I had to call my client. Finally, after 8 weeks, the payment was deposited into my account. They approved the account, so I'm a little skeptical. Then, in February of this year, I was billed twice the amount; again, they claimed it was for a multi-user account. Of the three accounts, this one was set up for multi-users, which was the excuse I was given. Although A manager was and had apparently corrected that issue.

Have used QB for over 20 years. Now they have forced me into an online subscription for 700 a year plus 950 for payroll. My accountant said from now on he will not be using QB anymore. So all his customers will have to submit paper reports to him. This will increase his fee for time involved. That's jus the tip of the iceberg on how much Intuit sucks. Will be researching other software for next year. Thanks QB for screwing your loyal customers.

It was the worst experience of my life. No exaggeration. I had Quickbooks online and Quickbooks bookkeeping live assisted. I don't really write reviews, but this time, I have to. I was so upset that I cried countless days over this because I was talking to them for hours a day for a month and a half and nothing was getting done. It took up so much of my time and mental energy.

The worst company I have dealt with so far. I purchased an online product only to receive a message 3 months later that documents weren’t submitted. When I called in they said since the product has a 60 days guarantee they cannot refund or put back credit. So I am supposed to purchase another online product to miss another deadline with the IRS? A complete fraud.

I HAVE BEEN A QuickBooks desktop user for 30 years. I was faced with the decision to move to the online version because they had discontinued the POS software, and we were highly encouraged by the online version of this product. This was a big mistake. The online version is like QB 25 years ago. It is very antiquated and very difficult to navigate; the option for reports and the ease of performing tasks as simple as a printing check is made difficult. The online help is unhelpful. I spoke with a rep about my bar scanner and if I would be able to continue using this with my product sales; of course, the sales rep said yes, and now they wanted me to add on an App for another 160 per month. I have been on the helpline and called 6 times regarding this matter, and no one seems to really know the product very well. It is a scam. DON'T DO IT.

QuickBooks sucks. I have had desktop since 1997. They made me switch to online as they will not support desktop anymore. Told me ALL MY INFO WOULD BE TRANSFERRED OVER FROM DESKTOP TO ONLINE. NOT TRUE!!!! Non of your payroll/profit and loss, etc will be transferred. Even if you save desktop on a flash drive, I was told the only way to retrieve the info is through QuickBooks. So hence telling me that to keep desktop info I MUST keep paying for desktop services!!!! How crazy is that! As well as paying for online. They are not honest when selling you their product!!!!

All your customers who switched to online are paid respondents! Your information is fraud! NO one likes your stupid Desktop Online version! Fix this stupid online version to our regular desktop or I'm learning and switching to a different software!

It is a bummer that I have to leave one star. If you ever have to contact customer support, prepare to be very disappointed. You will not have your question answered after being on the phone for an hour, will have to submit a case, and won't hear from them for 2 and a half months, and will get an email that isn't really fixing anything, that gives you 24 hours to respond, and that says "In an effort to provide timely resolution, the case will be closed if the information has not been provided after the given time/period and taxes will be recorded manually."

I own a small retail store. I wanted QuickBooks online to help make tax time easier. When I ran the reports, half of the expenses were just missing. I could find them if I looked for them, but I couldn't seem to get them included in any reports. Slso, the income was way too high. I was having a terrible time figuring out the problem. I called customer service to get help. They had me "uncheck" a bunch of boxes with no explanation why. When the report numbers looked more realistic he asked if he could help with anything else. Gee, I don't know...Help me with the over $7,000.00 in uncategorized expenses I now have? How did unchecking boxes fix the problem in any way? My husband made me a spreadsheet and I had to start the entire year over from scratch. I would give them 1/2 of a star if possible.

I enrolled in the Quickbooks accounting services to provide extra help with my business. Every time I called, I had a different person who gave me a different answer. I needed help transferring my QB Desktop to online. The payroll part of it doesn't come through automatically. So I had to hand enter everything from Jan through Sept. It took hours! Every time I called to get help, they said I needed to call the payroll side. When I called the payroll side, they said I needed to call the general help side. I finally gave up and cancelled the accounting end of it, but still kept the bookkeeping side that I managed. Then out of the blue, I get a letter from IRS stating that I owe 11,000. When I called, they said Nicole from QB sent that info in. So I tried to call "Nicole" but conveniently she was not available. I spoke with Icee and she stated that I hadn't paid taxes from 3 certain months.

Recent upgrade has taken away my ability to send invoices through the app. Used Intuit since 2018, no real issues until the "upgrade". Customer service (which are very difficult to understand), after 45 minutes of more waisted time trying says, "The "engineers" are working to correct that, sorry, have a nice day." I'd put no stars but that's not an option either!

I've been using QuickBooks and Intuit payroll since 2007. It started out at $100 for three years desktop plus about 150/ yr payroll. About 5 years ago it was $350 for 3 years of desktop plus about $250 for payroll. Then pricing blew up. Now it's $650 for one year of QuickBooks plus $555 for payroll (one employee). I have 4 employees so that adds about$175 per year. So $1500 a year for a software I hardly use. I'm stuck because it is what my accountant uses. I only need it for payroll and as a digital check register. Customer service is outsourced and hard to understand. If you can get a human. Typical big company thinking that customer service can be a machine... Used to be a decent price and great software and great customer service. Now only one of the three is good. Price is ridiculous. Customer service is poor.... Typical greedy big corporation. Stay away if possible.

I recently decided to try Quickbooks for business banking for my start-up and account was approved. Once I added funds to account, they closed the account because I was using a business phone where voice greeting was not yet setup. They have not released my funds, customer service is hopeless and legal department ignores my communication. It is my money, not theirs and based on other reviews this appears to be a common practice so they can afford to meet payroll. I still have my login info if anyone wants to verify this claim is legitimate.

We started using QuickBooks a month or so ago strictly for their invoicing. Their fees were cheaper than Stripe and they offered reminders for past due invoices which I liked. I had sent out our first invoice on March 1st for $3932.02. Our customer paid the invoice through the QuickBooks invoice and the money was deposited into our bank account. The next day I get an email stating that the customer's bank account cancelled the transaction and that they would be taking the money back out of our bank account. (This is normal, and I understand this.) Our customer contacted me apologizing and explained that their bank account has a debit block that she did not catch. I sent her another invoice through QuickBooks for the $3932.02 and she contacted her bank approved the debit block and allowed the payment to go through. (She even paid the extra $10 for the return check fee).

I own a QB Desktop 2021 license, but QB is going to "subscription" business model. I was advised to "upgrade" to QB Online which was a DISASTER. None of my payroll taxes transferred properly, customers and projects were all messed up. On the same day I decided to go with Enterprise even though it is more expensive. QB forced me to call three different departments to try to get a refund for online even though I never used it. I never did get a refund. I had to go in myself and invalidate my subscription and they refunded all but one month, even though I fully paid for Enterprise a year in advance. Support doesn't know anything but reinstalling everything over and over again to fix issues. What a WASTE OF TIME AND MONEY.

I had merchant service and business checking. After a few months they closed both account. They are not releasing my money and do not care about customers. Worst company to deal with. NEVER do business with these...

Horrible service, most important part for them is make money for QB, they do not care about clients and how can resolve their problems. I have to talked at least with six people and finally nobody fix my problem.

I'm accountant, and use QB desktop (very good product) but I have some customers that use QB Online, and every time that I have to work with QB Online, is big nightmare for me. Is a trap, once you get in, never can go out, and all your work will be 10 time more difficult.

Quickbooks cares more about making money for its business than helping me make money for mine.

Again, another company that is too large to care. Be prepared to deal with glitches, duplicate posted bank transactions, app features that do not work, and generally just constantly fixing accounting issues caused by the software. You will do this on your own as their customer service sucks..

Quickbooks stepped up and fixed my issue. Everyone should be like the guy who helped me.

I run a small specialty business and know nothing about bookkeeping. I thought that hiring QB Live Bookkeeping would make my books better since I didn't really know how to categorize expenses correctly. Wow! I had to do all of the work. All they did was produce Balance Sheets and P&L reports, which are so easy to produce, and ask me if they were correct. Essentially, I had to go through line by line and check that every thing was categorized correctly. If I knew how to do that, I wouldn't have needed them!

My complaint is with customer service. It's outsourced and they are incompetent. I was quoted a wrong price, told the product did things it didn't do and wasted 8 hours migrating from desktop to online based on this misinformation. When I could use it, I requested a refund and sought some kind of reparations for my lost time. They should feel responsible for misleading me into deciding to switch. I get paid by my client to provide Bookkeeping services and they spent $350 on my time spent in vain because of their incompetent representative and they give you nothing for it but more circular talk and wasted time. They could give a discount on the subscription renewal for our desktop that's coming up, but no such common decency. A flat out no. I have the agents email with all the misinformation she quoted me and they recorded my conversation with her but still not taking of responsibility. TERRIBLE!

Quickbooks closed our business account and checking account without authorization. We had money in Quickbooks Checking account put in the application's "envelopes" feature. This allows one to put away money to an assigned envelope within the checking account for accrued expenses such as taxes or registration fees. We have not been able to access this money since September of 2023 - it is a total of about $8700.00. Quickbooks says it is a "Greendot" issue - the bank associated with Quickbooks checking.

Beware if you are looking at buying a desktop version, I purchased Pro Plus 2022 and tried to install it. I was told my license had been removed and that I needed to purchase it again directly from them, no reason as to why. They said it was just removed. Worst customer service I have ever had, Ranel was the supervisor I spoke to and he was extremely and zero help whatsoever. I suggest never doing business with Intuit!!

I AM ABSOLUTELY FURIOUS at all the pressure to get me to switch to QBO which is an inferior product and not suitable for all my clients. If I have to migrate from QuickBooks desktop it will be to one of your competitors. And STOP with the awful popups begging me to migrate that force me to say "later" instead of "no". I AM DONE WITH YOUR COMPANY AND I WILL NEVER GIVE YOU ANOTHER ** PENNY.

Very disappointed in Quickbooks after using them for 25 years. They forced me to the monthly subscription model for one of my companies but now they won't let me reinstall my desktop 2020 Pro (I paid for it and own it but can't put it on a new PC to use for my other smaller companies that don't justify the monthly online subscription fee). Instead, they want me to pay $649/year for Quickbooks 2024. Definitely would not recommend.

We switched from QB Desktop 2020 to QuickBooks online in April 2023. The Customer Service/Support department is a complete mess. We have had cases open for months on end without resolution. We make frequent calls about the cases, and get no updates. Phone calls or online chats go on for 30 + minutes, and ultimately, again, no resolutions. We are currently shopping a new payroll company because it's just too frustrating to deal with.

They claim that you can download all your data but you can't. Their crappy receipt capture software takes garbage pictures, can't extract supplier, dates, Tax or Totals to automatically reconcile with your credit card or bank statements. This makes your bookkeepers work a nightmare and very unproductive. Furthermore when you try to export your data you just get limited crappy excel reports with no receipt data. If you are using this you better hope you never get audited as QBO will just make your work gathering information, data and receipts a nightmare. In this electronic era you think this technology company would be better suited. AVOID AT ALL COSTS.

We've been using Quickbooks Desktop for many years and have been able to associate invoices and bills with customer jobs without issue. We bought a 2020 Desktop for Mac version about four years ago for ~$200 and used it until the Sonoma OS update rendered it inoperable a month ago. At that time, QB website did not show any desktop version and all communication with support indicated we needed to "upgrade" to online Essentials. While I expected a price increase to do the same things, I was not prepared for the 1,300% increase to $650/yr versus $50/yr. After voicing my displeasure and looking for alternatives, I finally decided that I would just bite the bullet rather than deal with mapping data to a new accounting platform and going through the learning curve.

Just awful! I am so new to Quickbooks. Landed my second client, and BOOM. My accounts that I have had for over 13 years are frozen. Being new to QB. I had no clue, QB just will put money into your account for an invoice without checking to see if the client has the funds. They fronted a company I just started working for $7,400 on an invoice I sent them. Come to find out it was all a scam and now Quickbooks is trying to come after me for the invoice. This was the first invoice I had sent to someone and had them pay. I get an authorization code from Quickbooks that the invoice was paid. I assume it's paid, right? WRONG, I use the funds to pay the company's bills and now QB is trying to come after me for the money? I never asked you to put funds into my account. The fact they seem very unconcerned about helping me at all if baffling to me.

Been a bookkeeper for 20 years. My employer wanted to switch to QBO. The integration really messed up our Customer List. The program itself is beyond cumbersome. Too many negative things to list but one big one is every time you go back to a customer or vendor list, it takes too much time for it to reload plus it takes you back to the top of that list. QBO is the worse program I have ever had to work with!!! Don't switch, you'll be sorry.

For almost three weeks we have been trying to have a payroll correction made to four employees. Each online chat and phone call is over three hours with the same trained monkey response, it has been resolved and you will see it on your next payroll. Alas our employees still remain unpaid from hours earned three weeks ago. The online payroll function will not allow for a negative entry for a correction to be made in house and despite the software saying the correction has to be made with one of their specialists, they have not made the correction either. Our employees still remain unpaid.

TLDR: A funny story of how my life got flipped upside down, because QBs Online is the worst company I've had the pleasure of doing business with. This one's a doozy! Started working the on an issue with them at 12:14pm today and finished at 3:58pm only because I lost all hope in humanity, civilization, and life itself. All jokes aside, Quickbooks Online Plus + Payroll is an absolute joke. I have an employee that could not access his Workforce, account, so I resent the link for him to create an account again. Workforce is the partner company that handles their payroll system. The link crashed his Outlook. Thought hey, maybe it's his computer or email, so I tried the link I get every two weeks for my payroll. Crashed my email 3 times.

I've been a Desktop customer for 20 years. I tried to switch to Online 4 yrs ago and it did not work on my side. But I made some changes and went back last month. They started a different account number for the new offer. But our info migrated to the old account. All files were mapped to the old account and now their resolution was they could not honor the offer made on the other account because they did not do the migration. So ultimately they charged me for the old account (I am now using) and 50% off new account which never got used. I have lost probably 2 days work and several hours on this issue and now they say no refund and full rate total loss approx. 1500.00 over next year.

13 days ago I got a payment thru echeck withheld. After calling over 10 times, they always say that it's approved and ready for release but it never is. When ask to talk to manager, they are always busy, and tell me they will call, but never do. The reason to speak to a manager is to try someone with more resources, as the operators normally can help me with their system. $56.169.19, gone with no response from Quickbooks.

We have been attempting to add a new user for over two weeks now. Typically, the self-service system sends a verification link to the user when setting them up. The user clicks the link and is able to then create a password, etc. Since our first attempt, we've been on several support calls for hours with no resolution. We've had to call in because their help desk gives us this response: "I’m having some technical difficulties right now. But we probably have an article that can help you!"

A Loyal Customer's Plea: QuickBooks Online's Declining Support and Unannounced Changes. We've been steadfast customers of Intuit QuickBooks Online since 2012, and Advanced-level QBO users since 2016. Over the years, we've witnessed the platform's evolution, and while there have been many positive strides, our recent experiences have left us deeply disappointed.

I have three companies and have been using Quickbooks Desktop for over a decade. Until three weeks ago I was on Desktop Pro 2022 when multi company suddenly stopped working (August 16, 2023). I have been on chat with support over five sessions, each about three hours. Support upgraded me to Desktop Pro 2023. Same issue. They had me send files which they reviewed and found no discrepancies. They ran utilities, turned off my virus protection, et al. QuickBooks Support admitted that multiple customers have been experiencing this. I can access only one account of the three, which means I am locked out of invoicing, billing, and tax reporting, which is costing me thousands. The case has been open for three weeks. Support admits to having no solution yet. QB does not port to other solutions. I am collecting names for a class action lawsuit. QB already admitted the outage is affecting numerous customers.

I am so happy to find this website "ConsumerAffairs" because it feels like anything bad about a product is scrubbed from the internet. I am livid about the lack of support or transparency about technical issues with QB Desktop, and so I am overjoyed that I get to express my dissatisfaction with Intuit. I guess if a company chooses to end support for a product, that is their right. But to leave people like me spending endless hours trying fix problems is "heartless". Starting back in September 2022, Intuit and Chase bank had some kind of financial dust up, which ended up with Intuit changing the whole bank feed process. The new way of connecting the Desktop product resulted in me missing multiple transactions on every account (I was not getting transactions downloaded to my accounts). So the #1 reason I use financial software is to manage my bank balances. Isn't this the #1 issue for everyone?

To all small businesses do not hire Quickbooks live Bookkeeping. This is how they operate. They will ask you to pay $200 a month for Bookkeeping. They will delay your books by 2-3 months so you have to pay in advance 3 + months ahead of time. They will not provide you any financials for your books until 1 year later you will have to get a extention to file taxes. So the first month you sign up. They will delay it out 3 months then turn it into 20 months. Of paid $200 a month services. If you stop your subscription they will refuse to provide you any books for 20 months. This is what happens. I signed up in January 2022. I paid $200 every month the bookkeeper is always 3 months behind. So that's an extra $600 I paid. Now today is August 23rd 2023. They are still delaying my 2022 books and still never received my tax package for last year.

In August 2022 I paid Quickbooks $500.00 to set up my books. Wendy ask for payroll information, I and my assistant worked 3 days to give Wendy all our payroll numbers. I assumed she did her job but on January 2, 2023 I print my employees w2's and they were wrong. Quickbooks wanted me to redo all of the numbers on sheets they sent to me on 24 people and I said no! I already paid for Wendy to do this. I don't have the manpower, the time or the staff to do this. I paid my regular tax person $1500.00 to fix the w2s and I can't tell you how many people I have talked to at QB and get the same reply. "I'm sorry I do apologize but I can't issue a refund as I don't see where the payroll was put in at the beginning." I have asked to talk to someone above the person I am talking to and of course their response is, "I can't give you that information" or "There is no one that will take your call." PLEASE USE PATRIOT SOFTWARE.

I've been using QB's Enterprise Desktop Contractor for decades. Decided to give Online a shot, so I subscribed last week. I have not been able to access the online account and have been told an error has been made and I wasn't listed as the administrator for this company account. I'm the only member, the only administrator, I'm it. Not only did I speak with three different support staff, but two of them confirmed I "was" the administrator while one said I was not. I've been asked to "claim administrative role" with (my...) company by the company administrator...? What?

I don't seem to recall having made any inquiry to you or Quickbooks as we have not used your services since January of 2023 due to the revelations that we were rather suddenly made aware of concerning your company's business practices in support of criminal activity. You see, at the beginning of the year we found ourselves in the middle of an ACH money laundering scam that cost our small business upwards of about thirty thousand dollars (about $15k directly from our QuickBooks account). There was absolutely NO attempt to contact your paying customer (ME) of the situation, other than an email that blended in with all other email notifications received from your product, which doesn't count as a reasonable attempt to notify.

After Quickbooks decided to no longer allow customers to use the desktop version of their software (that the customer had to pay for and owns), they forced everyone to either switch to the Enterprise version which is very expensive and complete overkill for small business or switch to the online version. We switched to the online version which is just as expensive if not more. The online version allows you to download an app to your computer. The app no longer works. Now we are forced to try and run payroll for 15 employees from a web browser. Well now the web browser version does not print our check correctly and there is no way to fix it. Intuit is completely disgusting. We will be switching to another company's accounting software immediately even though we have spent $1000s over the past few years with Quickbooks and will have to start new entering all of our company data into the new software.

Please do not buy their services. It's been 1 week they have not released my money yet. Their review department will confirm the id for each review. They are real crooks, cheaters. They lied about their process time. Without my knowledge, they opened an account and transferred money to their bank, so they advertised a 1 business day transfer, but what they don't tell you is it is their bank, not the customer's bank. They ask for 2-5 business days to transfer to the customer's account. From salesperson to review department, all need to get fired. So if you wanna go through the hell, become a customer. I got my fair share already. In one week, they opened 4 reviews under my account. So please go to a real bank or merchant service provider.

Recently update my QB. I didn't want to because I know QB has never done an update that works. Now I get an "unrecoverable error" every time I log in. I don't have access to my QB anymore. So, I guess it's time to waste a day with QB support. I am sure they will not be much help.

Used QB Desktop for years. Forced to switch to online version because Intuit no longer providing updates/service to desktop versions. Awful program; don't get it! Migration from desktop version didn't work properly despite being assured transition would be "seamless." Told to purchase wrong version by sales rep. Support non-existent or difficult to get; then had to upgrade at exorbitant price. Employee information not transferred. 3 weeks later still trying to be able to prepare bills to clients and to pay employees. I will move to some other entity as soon as possible.

Been using Quickbooks for almost 40 years. Purchased Quickbooks Desktop 2020 for a hefty price with the assumption it would be good for at least 8-10 years' use. Nope, Intuit changed their policy to force everyone to use their SAAS model online for a monthly fee...for life!!! Now that I'm forced to use the SAAS model I looked around and found other alternatives that are better for less. Will never purchase another Intuit product again.

This company is ridiculous. They hold money, make you jump through hoops to get it. THen they make you do it again ... and again. This is NOT their money, it is mine and now too I have to pay them a fee for jerking me around for over a month. Never again ...

We have been using Quickbooks for about 20+ years and lately within the last 5 years I would recommend to stay away from this program. They increase the prices rapidly each year so this year they discontinued the Quickbooks Desktop program that we have been using since 2020 (so only 3 years you have to now pay for the same software again at a higher price). So the sales team talked me into migrating to Quickbooks online, telling me how convenient and much easier it is to use than our version. They have made the online cheaper overall than the desktop version so I decided to switch.

I have been Quickbooks Desktop subscriber more than twenty years. They increased fee 110% for subscription. This is daylight robbery. When asked for explanations, they say cost increases overnight. I understand if price increase 20-30-40%. But it is rip off.

QuickBooks customer service, which I assume is overseas, is a complete waste of time. My company upgraded our QuickBooks Pro 2021 to Pro 2023 via the phone and received a confirmation number. I was told I would receive an email with download instructions, as well as the new license number and product ID. When the email arrived, there was a download link, but no new license number and product ID listed. I contacted customer service, told the rep the confirmation number and what I needed, and spent 1.5 hours with her repeating everything I said, putting me on hold for several minutes a minimum of 20 time, and getting nowhere.

I would no longer recommend Intuit or QB products. They have DOUBLED the 2023 subscription price. AND it is the exact same product as 2022. This year's subscription renewal was over a $1,000.00. I am a lifetime QB user and am very disappointed in their decision to extort loyal customers. Their customer service is not that great either. Do not buy this product.

We have been using QB desktop for many years. While it is not great but it gets the job done for our payroll and client finances. To make matters worse they have been increasing their prices every year for the same piece of trash software that crashes, it's buggy and every year I have to spend almost half of my day upgrading our company files to the new version. To be fair the prices increase every year were modest, maybe 12 or 13 dollars Canadian but today I saw they raised their prices by 60 dollars in one year, I used to pay $80 monthly now I have to pay $140 for the same crappy software with bloatware features! I contacted their support and their response was pretty much this is the new price deal with it. Are you kidding me Intuit? What kind of a scam are you running?

Our business was with Intuit desktop version for 10 + years with relatively good experience. Then they talked me into switching to mobile/online version. A huge mistake. I paid for upgrade, but when it came to installing it, the customer service, that was out of country, was so incompetent that after an hour we did not move any further from them asking for my email because they could not find my registration for online version. Except I have told them million times that I only paid for upgrade but have not registered yet and was still using desktop form and reason for call was to register and install online version.

Beware of using Intuit to process credit card transactions for your business. It has been several months and Intuit has not given me a clear response to transactions flagged for review back in December of 2022. I processed several transactions during the holidays and Intuit failed to forward the funds to me for these completed transactions. They claimed they had to review the transactions before they would send me payment. I do not understand why they need to review a transaction between two consenting parties where the funds are fully available. Intuit has now been withholding funds for the past 4 months under the pretense of reviewing these transactions.

More than frustrating for my customers that they now have to pay $85.00 a month for a Forced Subscription with features they don't even need! Moving all my clients to Businessworks! Intuit has made a huge mistake and their customer service is in the dump too!

Very disappointed with Intuit's business model. For years one could defray the cost of the product by simply renewing only after your version was no longer supported (avg 2-3 yrs). Beginning 2023, one is forced into an annual subscription "service" just to use the product. Price has doubled (yr over yr) with junk features designed to imply value, but most users will never use (data back up, full support*, full pc data protection). In addition, Intuit has been a la carte priced for additional modules like payroll, which do not offer full access to report items to run your business.

Intuit's customer service can be extremely frustrating and time-consuming. Long wait times on the phone and unhelpful responses from customer service representatives are incredibly frustrating, especially when trying to resolve urgent issues related to financial software like QuickBooks. I've also been frustrated and disappointed with the lack of follow-up and poor communication from Intuit's customer service. Often times their support tools are glitchy and result in having to explain everything all over again multiple times when trying to achieve resolutions.

INTUIT HAS THE WORST CUSTOMER SERVICE. WORST CUSTOMER SERVICE! Our company switched bank accounts. During the time of the transition, Intuit Online Payroll attempted to withdraw a payroll tax of $1.85. This prompted Intuit to put our account "on hold" and I have spent 4.5 hours on the phone with Intuit customer service. I have followed every email direction they have provided. With penalties and fees, the $1.85 withdrawal required a wire payment of $265.35 plus the wire fee of $25.00 from my bank. That was 3 days ago!

Our company has used Quickbooks for many years, we started out using Desktop and switched to Online in 2022. Any time I have had an issue in the past it was extremely difficult to get any help resolving the problem. Against my best judgement we switched to Online thinking it would make things easier and the customer service rep we spoke with assured us that all our data would be transferred seamlessly. The thought of having to set up an entirely new bookkeeping systems seemed daunting so we switched to Quickbooks Online.

I just received the absolute worst customer experience in the history of the planet. I have spent nearly 5 hours with a chat bot, a CS rep named John and another CS Supervise, also named "John" with zero resolution to my situation. This service STINKS. LOOK ELSEWHERE.

I purchased a Desktop Prop Plus product from Amazon that came with a one year subscription included. I paid for the product (the product comes with a CD). It was mailed to me and I loaded it on the computer. I then didn't use it for a few months and when I tried to, they had canceled my subscription and now wants $540 Plus. They say I never paid for it although I have my receipt and and bank statement to show it cleared. I have spent 5-6 hours on the phone and they refuse to let me use the product I paid for. When I said are you telling me Amazon never paid you for this product, they were very quiet and repeated I'm telling you we were never paid for this. There needs to be a no star option.

Quickbooks lost my data. I had Quickbooks, Small Business, and Accounting on one of two Windows 10 similar computers I bought about 7 years ago. I update both to Windows 10 with QB on one and the other had Quicken, using the original disk. The QB computer crashed, but I had the backup files on the other computer. So I got my QB disk and attempted to load QB on the second computer, but it would not load, saying it needed flash. I called Intuit, they said to call Adobe who said it was QBs software problem and not theirs. I called QB back and their advice was to subscribe for close to 1000 a year and wouldn't confirm that it could read my data. They had no interest in helping fix the problem, but just a constant buy, buy, buy subscription.

Horrible blood sucking organization. Expect them to steal your data then charge you insane prices to access it. You will never be able to transition to new software because they refuse to give your information back. Then they sell your info and make a killing behind your back. Unethical criminal scumbags who could care less about their customers. Count us in on the class action lawsuit!

I have 2020 desktop edition. I purchased payroll addon - they attached it to the 2010 version I had 10 years ago. I tried to get this corrected and was told it was too late to get it for the 2020 version because the 2023 version was out and I'd have to upgrade. Cost? Almost $800 and that didn't include the payroll. We're a small company. That's outrageous! I'm doing all the work on MY computer. Of course online is cheaper - that's the manipulative part. I don't trust them enough to put my employees' SS# online, or my bank account information. So here I am with payroll I can't use (not refunded yet) and no idea how to move forward. Customer service is a joke.

Most Unfriendly Software I ever worked with. Customer Support cannot help - They need support too. Absolutely not customizable. I tried to use the the time for employees, however the QBs will show to your employee your all existing customers instead of only one he supposed to work on. Badly overpriced.

Intuit Quickbooks Payroll online will be written up by business writers as a classic case of taking something that was working (not the best, but still did the job) and making it really bad. In a patently stupid move, Intuit changed the user interface for their online payroll service, ostensibly to align it with Quickbooks, and made it ten times worse.

Updated on 11/08/2025: QB left a voicemail re renewing my subscription and so I returned the call only to learn that the fee had gone up from $500 to $900! Context: I've been a single user who bought into QB about 25 years ago. Other than upgrading to newer releases and incremental charges, that all changed 2 years ago when I found myself unceremoniously locked out of my company and essentially held hostage until I forked over $500... This a new extortion plan they'd developed for shareholders. What do you do? Call 911 "robbery in process" or do you pay? I paid. Fast forward to this past week... The new price is $900!!! I explain I'm a one man band, only use it for tracking expenses, etc., he lowers it to $600. Spends 10 minutes doing an interview... As if I was applying for a VISA... Then closes with "an agent will confirm with you within 72 hours." Confirm what? I ask. Your purchase, he replies.

My account was cancelled by them (I guess it was due to the expired credit card info in the account) and I was not informed with any email and SMS from them before they stopped my account. The worst thing is that I COULD NOT ACTIVATE MY ACCOUNT by clicking 'resubscribe' button, and nowhere to update my credit card info! I chatted with them 5+ times, emails back and forth, and called them, each time a different person came up with me, I spent 8+ hours (while my account was stopped for weeks) telling each person the whole story again and again, problem is still there. I do not understand how this easy thing could be so tough for them! I do not understand how they could survive in the market....

I have been using QuickBooks online for my wife's small business for long time now. I think I started in 2015. I started with $99 with Apple app and I have been using same features even now. They started jacking up prices without letting you know. Every year they would charge. At first, it remained $99 and around after they keep increasing it without any communication. Now it has gone to $320 for yearly subscription and that is the most basic plan. Now other companies out there gives this for less than half. I think since you are long-time customer and their monopoly, they don't really care about customers, it's all about bottom lines and revenues. I have switched my plan to monthly and I will be switching over to cheaper alternatives such as Oracle NetSuites or Zoho.

Cancel three times online, called and held until disconnected. Called and the system said no longer a valid number, online chat twice and they just drop you. This is theft and fraud. Once they start taking money they make it Impossible to stop!

My company decided to try QBO for ease in using an online accounting/payroll system. What a disaster this has been! Do not subscribe to QBO. They change their systems all the time and what works today will not work tomorrow. Upgraded to a more expensive program thinking it would work but it didn’t. Tried to downgrade and that was a fiascos to say the least. In the meantime, QuickBooks charged my credit card $932.00. I cancelled my subscription and have yet to see all of my money refunded. I sent a certified letter with all my documents and they have not refunded all my money! Still owe me $337. Unqualified employees to try and sort this out! I want my total refund not just part of it! Stay away from QBO. I actually use QuickBooks desktop and have been for years, NO PROBLEMS! Stay away from Quickbooks online!

After 6 hours on the phone and 9 different techs in a 3-week time span, the issue is still not resolved to try to simply get into my account. The problem is "on their end," they say, and is "being worked on", and yet other techs say the problem is on my end, but everything they try does not work...on their end or my end! There is no direct number to call for tech support, and techs cannot transfer you to a supervisor. Only callbacks are done...at least they are SUPPOSED to be done. I keep being told the issue is fixed, whoever it belonged to, or it will be fixed ("give it another 3-5 days), a supervisor will call you ("give it 12-24 hours"). I have NEVER been so frustrated, exasperated, and angry at a customer service department in my 20 years of being a business owner.

Quickbooks decided to not support their 2019 version. Your choice was a monthly fee, up to $300 a year to be able to use certain features in Quickbooks, such as emailing invoices to customers. They took that feature away when the support ended and you can no longer do that. That is not right. They are now forcing you to upgrade if you want to have that feature, even though I purchased the software and have a CD. They hold you hostage. When I called customer service, he just stopped talking. He wouldn't answer. I could hear other people in the background. When I asked to speak to a supervisor, he hung up. Their customer service is deplorable.

My computer was heck during the pandemic! I lost my files on my computer. But they are in the cloud! Or the hard disk. I called many times, got transferred to many departments and talked to many people. They even got on my computer. It could not get my files back to my computer! Finally they told me I had to pay to have an advisor to get on my computer to help me open the file so I could see it. But never could continue the work!

So I worked for a company. They released funds using Quickbooks direct deposit to my bank, except no money was released. Company was given a worthless confirmation number used by Quickbooks. My bank asked for a Trace Number, Quickbooks provided my company with that, no money found. Waited two weeks, got a different trace number, no money found, account numbers, routing numbers, names all confirmed multiple times. The company had the money removed from their account, but it never got to mine, where's the money? Called QuickBooks. They have at least 10 departments that don't know who to contact so spent 6 hours finding who to speak with. They used their confirmation number to find nothing. And asked that the company call them, run-around, They are thieves and told my company to have the regulators conduct an investigation on them cause apparently this is not uncommon for this company.

I literally am a verified business on Quickbooks and my employer is also a verified business. I get direct deposits from my boss and I take 10% of that money and move into Quickbooks for tax money storage for the end of the year. They literally froze my account and have taken over $500 bucks from me holding it for 270 business days. In the which I have to go to the state and apply to get my money back. This is a fraud company stealing people's money man. I will be speaking to a lawyer to sue.

Customer support doesn't exist, they hire people to follow scripts with no way to escalate, and no real experience with the product. The support staff mislead and misrepresent how they can help, even lying about opening a case. If you use Intuit products to run your company, prepare to pay lots of extras for fines and issues that will never be resolved, even with their so-called platinum level support.

Turbotax is not really a reliable site to use to file your income tax, my husband and I filed our income tax return for free. We end up paying $ 137.95, we are a New York residents, we received our refund from Fresno, CA 93888-0025 with a cutting of $3,289.00, and send us a refund of $1,306.00. When you filed with Turbotax you have all of your information in their system, anyone can steal or redo your return because they know their system. Until now We don't know anything about our return even IRS doesn't have any information about it. We've been calling them with no answer, we need HELP WITH TURBOTAX, please be careful don't be a victim of them also. My husband called a lot of attorneys' offices. They cannot help us. The more offices Turbotax has, the more online victims they have. Please someone needs to put a stop to them.

Been a QuickBooks user for a long time (since I started in business) and went with the online QuickBooks since I am mobile. Everything was good until I tried to cancel service. I set up this account with auto pay in the beginning to keep from any interruptions in the service. I called back in Nov. to cancel, took almost 2 hrs. Transferring from one dpt. To another, finally the rep told me it was all done.

I suppose this is common knowledge, but Quickbooks online customer service are almost comically poor at solving issues. I've been on the phone for an hour and forty minutes to solve a very straightforward problem (toggling between multiple accounts), and they still don't understand how to do this.,. and have gone as far (after 100 minutes on the phone) to email me a how to link that doesn't solve my issue. I can't believe they are this backwards. That being said, the people are nice... just incapable.

QuickBooks makes it seem like you will get your deposits within 2 days but I been with them for a couple months and still having a issue with my deposits being on hold for 7 days. They first said because it was my first deposit is why it was taking 7 days, the second and third and forth deposit they said because I was new to Quick books and that it takes 2 months to be considered not a new user. I’m now on month four with my 6th deposit and once again they have my money on hold until March 21st. Now they say that there is nothing they can do to make it faster because their system automatically done it. If you have a business that counts on having the funds to complete contracts on a deadline, then don’t go with QuickBooks. Save yourself some time and headache and just do a bank transfer with your customer instead.

I’ve been using Quick books online. Quick books stopped connecting to my business account. Called customer service. Spent hour on the phone, with zero solution. Problem not fixed. Quick books gave up on trying to fix the problem. They claim they are open on weekend for customer service. This is not true. I don’t have time during the week to spend hours on the phone dealing with these issues. I strongly don’t recommend.

I purchased a credit card reader, which was determined to be defective. Refund was processed, and 2 weeks later I did not receive my refund. I am now told that I need to wait another 3 weeks. Just do yourself a favor, do not buy QuickBooks products, you will not get a refund if it comes to it.

If you are in the market for accounting software stay away from Quickbooks. I have been using Quickbooks for 14 years. It's fine for simple billing, paying bills and reporting but over the last few years, they have raised the price and taken away features that made my life as an owner/operator/manager and chief cook and bottle washer easier. With their newest release 2022 they have taken away the loan manager function. Something I have relied on for 13 years. Now that function is gone. I don't have easy access to amortization schedules on loans and I don't have the same robust accounting I had.

Quickbooks Online is a capable bookkeeping system in many respects. However, there are some very important issues and limitations:

Intuit advertised free tax return through a Fidelity Investments link, but charged me anyways. I notified Fidelity about the false advertising for free TurboTax when using the Fidelity hot link. Fidelity gave me the phone number of a Chicago law firm, Keller Lenkner, who will be filing my compulsory arbitration case in this matter. It is highly unfortunate that TurboTax has made it their policy to purposely charge customers who are entitled to free product. Fidelity also indicated they will be cancelling the relationship with Intuit due to hundreds of complaining Fidelity customers, and intend to file their own legal actions against Intuit.

QuickBooks (QB) software is good UNTIL you run into a problem - which happens OFTEN and try to speak to a representative on the phone. To remedy that I purchased the latest version on QB. QB Pro Plus with 24/7 year round customer support for an annual fee of $349.99. Upon purchasing the support service I was told my their support team that it is actually a 24/5 not 24/7 and that it is a typo on their website. - I asked if the $349.99 is also a typo. They said no. OK, then why not fix the typo rather than continue misleading the public? I needed their help over the phone so I proceeded to purchase the product even though it was misadvertising the customer support time.

I was recently charged over $5,000 for my annual subscription to Quickbooks Enterprise Solutions. It's Sunday, I have accounting work I need to take care of because I will be too busy tomorrow to work with it. Like before, Quickbooks will not open, the software is telling me my payment lapse. They have my credit card number on file, they managed to charge me for the year. How could it lapse? Yes, this is an error that has been going on for over a year and happens about every other month. No one at Quickbooks is smart enough to fix it and it takes hours for a tech support person to work through it so Quickbooks will open for another 2 or 3 months. Until then, your business is place on hold. No weekend support for their awful software. Been a QB customer since 1993. I think it's time for change. They don't give you any credit for issues either.

We have been using the online Intuit (Quickbooks) software since 2017. We recently started using the merchant services offered by Intuit (Quickbooks) to receive payments because we thought it would be easier. That was a HUGE mistake. Starting on January 14, 2022, we sent multiple invoices close to two thousand dollars to multiple clients, through Intuit (Quickbooks) with a link for the client to input their credit card information. We waited the 3 business days for the deposit to enter our bank account and realized the monies still hadn’t been deposited. We then reached out to Intuit (Quickbooks) and they advised it could take longer for the deposit since it was our first deposit, to call back in 5-7 days and was given a case number of **. We then called back after the 7th day and spoke to Alex who said that he would escalate our case to see what was going on with the hold.

Quickbooks has been continually letting me down. They have been holding funds for 3 weeks now. Over $40,000 withheld from 11 difference customers. They won't release it, after multiple promises and hours on the phone. This is theft. My customers don't have the money. I don't have the money. They say my account is on hold but still accepting my customer's payments. How is that not theft? If my account is on hold to "investigate fraud" then why are they accepting more money from my customers instead of refusing the payment so I can collect a check? It's absolutely theft.

After an update to the 2021 version of Quickbooks, it became impossible to match purchase orders to bills. Before update it worked fine. Easy fix you would say, but after 18 months !!!0. Their team is still working on it they say. 1.5 YEARS!!!! Support is nothing more than a glorified google app and always answer with non relevant, non usable and saying nothing answers. I worked with hundreds of software companies and really none of them have brought 'horrible' to this new level. If you are in the market for this, please WALK AWAY! It will be the best decision you will ever make. On top of that is the technical side of it also very unstable.

I felt it was very important to make sure everyone is aware of the situation I went through. Hopefully Quickbooks actually follow through and posts this review up. I called QuickBooks customer service just 2 days ago (2nd February 2022) due to an issue I ran into when sending out pastestubs from QuickBooks (it gave me the error message of not connected to server).

You can read about some of the unsatisfied customers in other reviews. I bet that many more negative reviews are covered up by Consumer Affairs by payment by Quickbooks. It clearly states at top of Consumer Affairs page that they may be compensated by companies reviewed. I have used Quickbooks for over 30 years only because they have no competition. I pretty much despise them as a company.

Intuit/QuickBooks has very bad customer service. I purchased QB PRO 2017 in late 2018. It was installed on my older Gateway PC, the hard drive is going out and few other issues. I am replacing this PC with newer model. Therefore, most all of my Programs will have to be reinstalled to new PC. QuickBooks was the only software provider that will not help, they want you to purchase their monthly subscription and work online, that will not work for me, sometimes I work where there is no internet survive. Companies like Corel, Microsoft, Turbo-cad, Sketch Up and others will work with you. NOT QUICKBOOKS, POOR CUSTOMER SUPPORT.

There are many troubling reviews here referring to the software, which I have not had any real problems with. I hope I never do because my experience with Customer Service following very poor email communication (initiated from their side) cost me a half day of frustrations. This one star review is for Customer Service specifically.

QuickBooks is great until it doesn't work and you need help. I have just spent two hours trying to get in contact with a human. After wasting so much time with their terrible virtual assistant, because that is your only option to get help with payroll. You get people who halfway through the conversation the phone disconnects and no one calls you back and then they send you surveys. After talking to five different people today with no resolution I have to handwrite a check to go around QuickBooks payroll to properly ensure our employee gets paid the right amount with the right deductions. I wish this was the first time this happened. It is not. I know my customer ID almost by heart at this point. Also, if their system is not working properly I have yet to find anyone who can actually fix the system. You just have to wait for it to eventually fix itself and take extra steps to work around it until then.

Have used QuickBooks for many years. Never had problems ordering products in the past. Today was a terrible experience. Needed to reorder three different check accounts for address change. Spent over two hours ordering online. Intuit would not allow me to place the order. Called for help and was required to go through the entire order process again on the phone. One of the worst experiences I have ever had. Wish there was another option for ordering and bookkeeping.

I have a small Nonprofit club. I decided to try QuickBooks. I went online, and ordered the simple package via chat, somehow my email got a typo in it, and it messed up everything. I could not access my account from day 1. After days of calling and trying to get it sorted out and explaining over and over that I had no access to techs, who couldn't seem to comprehend the issue, I requested a refund and cancelation. I then had to apply for a refund being told I was ineligible, even though they have a 60-day money back guarantee, and now I have to wait 60 days for the account I could never access to finally cancel to reorder the product I never received!! 0-10 do NOT recommend.

Super frustrating and irritating! I have called 6 times to cancel my Quickbooks account. Every number I call given on their site is either disconnected or the person on the line can not help you and you get transferred multiple times and still not able to reach department you need. After about 45 minutes each time I have to hang up. You can talk to someone through their chat online, but even after you type and tell them what you’re inquiring about, you get someone who comes on the chat that can’t help you and they transfer you to someone else or give you a number to call or a website to go to which are dead ends also. Their site takes you in circles and redundantly ask you to sign back in. They also have charged my debit card that they have on file that is expired. There are no options under your “manage account” to cancel service or delete your card information.

30 days into my subscription I canceled. They continued to charge me for over two years! Intuit would not refund the over charges so I guess I’m responsible for their mistake. Over $600.00 in charges. They are criminals!

Quickbooks is the most unprofessional business I have ever worked with, their lack of customer service, and communication is unparalleled. They claim to care about their customers and want them never to feel taken advantage of, however when they decide to "hold and review" a small business' deposits for services already completed they are allowed to hold it for 270 days or make you return it to the vendor while charging you a 3.4%+.25 fee for doing the transaction at their discretion.

Don’t purchase Quickbooks! Their customer service is horrendous. I’m looking for another option. They sold me an update and lied to me about needing the update when I really didn’t need it. When contacting them they just hang up. I will never support Intuit or quickbooks ever again and will continue to tell as many people as possible about how bad their service is.

I used Intuit to take credit cards for a small business I had. When I no longer had the business, I tried to close the Intuit account and found it impossible. I tried several times over a couple of years as Intuit continued to charge me $20 a month service fee. After the last attempt, I finally had to have my bank stop paying the fee for which I'll be charged. Intuit wants your business but doesn't let you out.

We've use Quick Books software in our small business since the late 80's. We've had the same merchant services account linked to the same bank account for some 20 years. Recently we had a charge back due to a customer not paying attention and recognizing our corporate name. Intuit did not inform us and simply took $2000+ out of our bank account. I've been trying to clean up the mess for some three+ weeks and finally threw in the towel with a phone call to our bank thereby blocking Intuits access to the account.

Our company has used the desktop version for years, we recently switched to the online version due to us getting a new program that is supposed to sync to the online version and making billings easier for us. Well, it's now been almost 3 months, and we are still unable to sign up for our payroll module and therefore cannot issue our employee's payroll. We have spent multiple days a week on the phone with QuickBooks. In fact, the other week I, called every single day. Please tell me how it is possible that a company this size is taking 3+ months to resolve what they keep saying is an engineering issue, and that is why we cannot set up the payroll. I have been through 11 agents and spent countless hours on hold. When I called today, all the managers are magically in a meeting and unable to speak with me. We are now looking to move to a new accounting software.

I closed one QB online account and have opened another (for my current business). Doing that required more than a half hour of conversation on the phone with a "customer service" representative who kept repeating the same things over and over. She finally said she had confirmed the closure of one account and was emailing me a link to set a password for the new account. The link took me to the old, now-closed, account. Now I have called again, gone through multiple options, only to get a message saying there's a tech issue and no one can take my call. This is not the first time I've had this sort of problem. I wish I could bill Intuit for the time I spend trying to resolve these problems. Can anyone recommend a more user-friendly online service? (And can Intuit change its name, because its Quickbooks site isn't "intuitive.")

I've had an issue with getting our contractors to be able to complete their profile in QB after their invitation link expires. For the last month I've tried at different points in the day to connect with the chat function and it's been broken every time. I finally broke down and called them, have been transferred 3 times and on hold for 2+ hours, and they still have not resolved my issue. Their customer service is a nightmare.

I upgraded back in 2019 because I switched from a Macbook version to a PC version. I thought I was purchasing a stand-alone license for $149.00. In 2020 I was charged $319.00 to renew my license. What!! I thought once you bought a desktop version you owned it. Not accurate. I canceled the subscription but was told I could only cancel it on the next due date which was in a year. Now it's time for renewal it's been canceled and guess what you don't own any of your information!! They shut off access to your license and you can not access any of your information. You also, can not open a newer version of a backup in an older version of QB. And get this it has now gone up to $357.94 a year. (So it's going to continue to go up $40 every year?).

I switched from Desktop to Online version, terrible experience overall. I have been hung up on over 10 times, spent dozens of hours on the phone with customer service. The salespeople explained the online version was exactly like the Desktop, not even close. Please do yourself a favor and use another service, do your own research on reviews and other business owners' candid experiences. Manager of a small business in Wisconsin.

I've been using the Quickbooks desktop version for at least 15 years. I recently moved to the Online version. IT IS THE WORST! Their tech support has very little knowledge. I've personally spent 15 hours - many features still do not work. I would not recommend this product to anyone.

My business was referred to QuickBooks for their booking service, I've only been with them for a little over a month and it's been a complete nightmare. I ended up signing up with their merchant center to process invoices with clients and after receiving my first payment with my client on the 31st of October it is now the 23rd of November and my funds have and are still on hold and have yet to hit my account. I understood based off the contract and website it can take up to 3-5 days for new customers of Quick Books to receive payment. Well we have clearly surpassed that time frame.

I have used QuickBooks Desktop for 20 years. I have the accountant version so that I can take my client's books and work on them at the same time because the QBO version is a joke. Well all of a sudden I stopped being able to do anything. You cannot download from the bank in an accountant's copy, you can't make employees inactive, you can't unapply payments, you can't change accounts. These are things an accountant would have to be doing, so what is the point anymore. I cannot fix any of my client's stuff without having them do it, which they do not know how. I refuse to go to QBO because that takes me 10 times longer and the need to be on the internet at all times keeps me from working while traveling. If this doesn't start changing and they stop trying to charge people monthly for everything, they are going to see everyone leaving. This is supposed to be for small businesses, well it's not if they can't pay the price QB keeps raising.

I have been using this company since 2016 and I have lost all my employees and did not use this program but paid for 5 months. I then requested to have it shut down 10 days before the next month's payment because I could not afford it. However, they still took about the payment and to go through the process of requesting a refund because they had the auto pay still set up. They refused the one month of refund in the amount of $82.50. I was so upset that they don’t value my long time as a customer. When I want to start it back up I would have come back with them but now they have lost my business forever and I will tell everyone I know how they could refund one single month when I needed it the most. Thanks for pushing someone down even harder Quickbooks.

I use Quickbooks online. I was somehow signed up for merchant services without my knowledge. I found out when I got an email that a client had sent money to me via bank draft. However, that was Sunday and I still don't have the funds as of today (Thursday). However, today I received an email that my account would be funded tomorrow. When I looked at my QB account online, I noticed that Quickbooks was charging $10 for a bank ACH transfer. I was never informed, never signed anything, and no fees were disclosed to me. Who would agree to this when banks do ACH transfers for free?

I work for a small company (5 total employees). They bought the Desktop Pro which indicated that you had 3 users for the program. NOT TRUE! You get one user and must buy a license for each additional user at the cost of no less than $349 each. Then on top of that, you only have a certain period of time to activate the program after you purchase it. I had to call 4 different times and each time they screwed it up. I finally got in touch with a lady who was asking someone else how to fix the problem (we could hear them speaking either Korean or Japanese through the phone. Still didn't get the problem resolved. I have to call again to continue the set up.

Do not ever use QuickBooks accounting software for your business. Quickbooks is in the business of destroying small businesses. Signing up for Quickbooks cash to receive payments was the worst decision I have made concerning payment processing. As others have noted here, Quickbooks will indiscriminately flag transactions, request documentation from your business, pretend to be reviewing the information, close your merchant account, charge you fees for processing the deposit that you will never receive, and then inform you that they will hold your deposit for 270 days and advise you to have your customer file a dispute with their bank. This is Quickbooks' business model.

For any QB support, there is a yearly subscription fee. NO one from the US you can talk to, I spoke to 5 diff. QB "experts". Wasted half my day, no help. Overly verify who you are, refuse ID# on them.

I have used Quickbooks desktop for years and never really had issues. Online I have trouble running reports, writing checks, credits being automatically applied, and I don't have time to deal with workarounds because I am running a business. I purchased a new desktop version to transfer to and I am now paying for Online, desktop and IT support because no one from Quickbooks can seem to help us transfer the data. I am incredibly pissed, and this is affecting my ability to do business.

I am an accountant who has been dealing with Intuit all of the 2000s. When I started with them, I had the feeling that they were concerned about me and its consumers. Intuit had a lot of integrity in dealing with us. In the last 10 years or so, I have noticed that their sales reps have become downright dishonest, trying to upgrade customers to products that they did not need- products that cost A LOT more money. This would have been anathema to the Intuit of old.

Over the last month+ my customers are having issues with duplicate payments. They get an error from QuickBooks saying "payment failed" so they obviously submit the payment again. Both payments get processed. I get charged both fees through quickbooks. Then I need to write personal checks to the customers to refund them but I'm still getting charged the fees. I've called and spent hours with customer non-support. They tell me I should "tell your customers if they get an error message to call you with the error code". Are you kidding me?? I need to warn my customers that the system I'm using to process credit cards is faulty? Ridiculous.

They do not deserve 1 star. This service is a fraud. They keep your money way past verification. You can not get a straight answer from any of the so called customer service support personnel. No one that works for this company has an honest bone in their bodies. This is the worst mistake I have made for my company. The supervisors are even more appalling than the CSRs. I gave feedback and someone from this God awful company basically called me an idiot based on the fact that I told them their service is less than substandard. You can not get an accurate account balance from them or the ridiculous app they have. Then these less than intelligent CSRs tell you to call a number that clearly tells you you can not get ANY account information on this call. Why is that number on the back of the card?

Absolutely useless and unfair! I lost two new clients because of it! The transactions take 8 days to clear off, always something in review. Nobody ever explained to me why it takes so long, even though my account shows 1 business day for deposit. Representative keep lying to me and changing the story when I caught them on a lie. First they said that delays are because of ACH processing and this is a lie!!! It shows in account details that deposits for bank transfers are 1 business day. Then, they came up with another story that my customer's bank had troubles on their end, so I caught them lying again! My partner has some of the same clients and payment methods and it takes her 1 Business day to get her money.