Intuit Quickbooks Reviews

We have entered Customers, Inventory, Payroll, etc. 3 different times because QB functioned incorrectly after inputting our information. Did not calculate sales tax correctly which caused QB to move us to another product, which caused us to start all over again. When we asked Customer Support to migrate the info we have spent hours inputting into the new product QB moved us to, they said it could not be done and we were forced to start all over gain. QB took no responsibility and expressed an attitude of, tough luck. They did give us an option of spending more money with them if we wanted them to input the data we had already put in the system 2 times before. At no time did they ever tell our Office Manager we would lose all the work we had put into the system if we change to a different QB product.

I decided to use an online service to be safe since we have lost info in the past. So I purchased QBO online and chose the Essentials version and paid my monthly payment. I have spent the last 2 months importing tens of thousands of transactions into QBO including numerous financial accounts which import every day. I signed in to QBO this last Wednesday only to find my QBO was not working and there was a message saying they needed my bank card id again. I followed the link and added my bank card info again. Nothing changed. I tried again and it looped back to the accounts page and said to subscribe. I tried to subscribe again and it gave me a "something is not quite right" error. I have spent days on the phone with QB's and all they can tell me is I have to wait a week for them to fix it.

I am a business owner and have purchase and owned Quickbooks for year. Use a program for home and another for the business. Recently cannot login to program and discovered that a dishonest employee that was fired long ago set the account up in her name with all the clues personal for her. Informed Quickbooks of this over 2 weeks ago, and they have our records on file but keep making us wait over 48 hrs for emails in order to "fix the problem." We have now dealt with over 5 different employees, none of whom have fixed the problem or care about fixing the problem. This is the most ridiculous company that I have ever encountered. They should be ashamed. Marie

I bought the desktop version of Quickbooks a number of years ago. It worked well for my purposes which basically involved private company financials for tax return purposes. I am a retired chartered accountant and did my own books. Every second year I needed to call in to activate my software at no cost. Upon doing it again today I was told that the old software was not being supported anymore and that there was no way I could continue using software, that I had paid for, in future. My only option was to pay an additional $505 and update to the online version. I think it is appalling that a product that I paid for in full can effectively just be taken away from me. There is a specific word for such an action.

Unresolved case for 3 days. In short the problem is: When I press the pay online button the Quickbooks crashes each time. On September 4th I chatted with QB online and they could not solve the problem. Then I called the 1888-246-8848 number and waited 40 minutes for a technician to answer that put me on hold and the call was disconnected.

I cannot sign in to my account for the last 3 weeks. Called QB, spoke with at least 8 people so far, and spend maybe 6 hours on the phone... One of the agents had unprofessional manners (Brian **), rest were interested, but zero result... I cannot sign in my account, cannot complete my tax return and I hear only BS not the resolution! I would give -5 star available. Terrible experience and still having the nightmare.

I was told I could process my credit cards thru pay as you go with Intuit merchant services. I asked how long for this new acct. transaction to process. I was told 2 days. I said, "Okay. I will process my client's credit card with you." Then I call back next day to check the transaction and make sure it was done properly and on schedule. But no. I got rude, mean reps even a supervisor. Lazy inept people there telling me, "You have to wait now 5-7 days. We don't know who you are or an anything about your acct." "We have to put it on hold"?? What? Why didn't you tell me that in the beginning? When I asked about it? Oh, "it's our policy"? Fishy story and bad business practices. Why don't you authenticate the acct. first, make sure it's in good standing and I'm okay before I process my clients' cards. Instead of holding up my funds? But I think the people I got were so bad. I would fire all of them there. That talked with. Shame on them.

I have been trying to resolve this issue since July 16 2019. I have talked to twelve different people including management, data services and the phone techs. They have been in my computer at least 6 different times. My 2018 Quick Books accountant version keeps giving me an unrecoverable error and shuts down. Now I get the unrecoverable error when I try to sign in. I have not been able to get into my Quick Books for 5 days. In order to get help previously I had to sign up for their maintenance agreement for $34.95/ month to get help.

Second time in a week I have spent 2 hours on the phone with support and our issue is still not solved. No one listens to the primary concern so by the end of the call, you end up right back to the reason you called in the first place. Talked to a total of 5 different people in 2 different phone sessions. First I was told it would take 3 days to upload our information into the online version of Quickbooks. When I called today to check on the progress after 4 business days, I was told I didn't respond to an email they sent last week. It was sent to the wrong email address. Then I was told there was no record of my last 2 hour call at all.

BUYER BEWARE!!! DON'T MAKE THE SAME MISTAKE AS ME. USE STRIPE OR A BRAND NAME SERVICE!!!! I am a first time business owner and have been using Quickbooks products for several years. I decided to use the Quickbooks Online version instead of the desktop version. This way I have plenty of support. I contacted the sales department and they asked a few questions. I went ahead and subscribed to the online version and they convinced me that their merchant services would save me a lot of time in automating transactions. This is WHERE EVERYTHING WENT WRONG!!!! I am in aviation and aircraft parts are expensive. Every day they withheld my deposits and asked for the same information every time.

I have always been happy with my Quickbooks, until now. Over halfway through the year I have been informed my subscription will increase from $10.28 to $20. Nearly 100%! When I called to find out why, they said it was to improve and offer new services, I cannot opt out. To add insult to injury I was informed that when I signed up I was on a 30% discount for 6 months that ends this month. Nothing in all my paperwork shows this, I was not informed of it when joining, it does not appear on my invoices either. So I either have to pay up, or lose the years accounting - I call this extortion. What is to stop them doing the same next year, and every year after? I feel I have been scammed. There is other cheaper software that is now much cheaper, use that, as I will from January.

All I can say is, don't make a mistake. They are NO HELP whatsoever. Once they charged my account for someone else's program. They told me to contact that company and try and get my money back. Another time a direct deposit was deposited into the wrong account. Again, they told me to contact that person and get the money back. Sure That's going to happen!! Horrible customer service. They don't even deserve one star.

I have been using Quickbooks continuously since 2003. They have gone from bad to worse on their customer service and product support. The only thing keeping our company from switching was the pain of learning a new program. Well, we just hit the wall on the last upgrade. They sneakily shut down essential pieces of your software and disable it every couple years so you are forced to upgrade. Now the latest sneak attack is trying to push everyone into a cloud solution. I'm not opposed. However the price per year goes from $200 to $840 a year! And guess what, you get LESS features!

If you ever tried a free trial of an online Intuit product like I did in November 2009 where I tried Online Quickbooks and Intuit collected my credit card information and even if you unsubscribed during the trial period. Intuit started charging my credit card over 8 years later, in April 2018 for this subscription even though I unsubscribed and did not have an active account for over 8 years. Credit card on file was still good so Intuit started charging $7.46 a month, a small amount that you may not notice. I only noticed today Aug 12, 2019. I afraid Intuit has joined likes of every other low life online scammer by using your credit card info 8 years after they collected it to boost profits. If others of experienced this let's join forces for a class action suit against the company.

This is the WORST Merchant Account Service as the Customer Service is horrid. They think they are privileged and don’t need to explain themselves and do whatever they want in holding money and Depositing. Signed up and been verified with the Merchant Account including next day Deposit. Spent over 8hrs trying to get $450.00 released that was supposed to be released on Tuesday as we did the Deposit at 11am Central Standard Time will before a 3pm PST deadline. They told me they are holding it up to 280 days per Company Policies.

I have been using QB for quite some time, mainly because I feel Stuck. Not sure where else to go. Last week I was forced to upgrade because QB won't allow you to use a program over 3 years old and keep the bank links. I do not use the Payroll function, just basic bookkeeping. I DID want my bank transactions to download which they said I could no longer do as of May 2019. SO reluctantly I upgraded. NOW it won't connect to my credit card accounts. They tell me I have to pay $59.95 for a one time fee to get the IT help I need.... Wait.... didn't I just pay for an upgrade to make this happen? Now they want me to pay IT to make it work? Anyone else have a problem with this?

So on July 17 I had my bookkeeper fill out for QuickBooks payments online because I needed to change from Square's large interest rates to something a little more manageable. Take this is in mind I am a small company and every dollar counts to survive. Well I made my largest sale ever on July 16th in the amount of 5700$ dollars. I was beyond happy and then I made another large sale on the 17th of July for 2700$. So I had to order these products the second the money came in. Well the money never came to me. GoPayment from Intuit Quickbooks decided they needed to keep the payment and after 26 phone calls from one very nice incompetent lying fool to the other they have released all my money after the first initial payment but have not sent me the initial 5700 payment to me and will not credit back the company either.

I bought the QuickBooks self employed subscription & the software is fine, but I cancelled it after I no longer needed it. I was billed for 3 additional months. I contacted them & after 5 agents both on the phone & via chat, none of them could do anything. It took them many minutes each to realize that he/she could not help. After wasting 30+ minutes, it's still not resolved. If you use this product, be aware that customer service will not be able to help. They are beyond horrible. I recommend using a different software.

I was initially happy with Intuit Quickbooks due to the attractive price and easy user interface but soon to realise that the software had serious shortcomings in relation to currencies management and data management. Moreover, as time passed, the company increased the pricing which in itself would not have been an issue. Since January the amount they started charging was inconsistent with the amount stated on invoice and when I queried with customer service the answer was rude, unsatisfactory and it transpired that they are misrepresenting the company. I am cancelling the subscription at great discomfort as it will require a lot of work to migrate to a new system. I wish I had NOT come across Intuit Quickbooks.

I'm an accountant for a company that cant get into their QB Enhance payroll account. I have spent 40+ hours chatting, talking, waiting, chatting, talking, waiting to get the owner or me into this account. I was able to until the subscription expired. Then when we renewed, they said we are unauthorized! LOl!! It's been a disaster. IRS fees etc... The contact person they show is dead! And has been many years. The owner has put me and himself on the account but guess what? They still won't let us in!!

Was happily using this product on Windows XP for years until June 1, 2015. That was the day I had to go back in time BEFORE June 1, 2016 and usually set the Date and Time on my computer BEFORE that to day to pull up my Customer Search Function, AND my Products and Services Search Function. No use to calling Tech Support because they would have said, "Sorry, we no longer support this software. Would you like to pay for the upgrade?" Really? NOT!!!!

Have been customer of Quickbooks for many years, and recently updated to the latest version of Pro Payroll 1 year service. After a month it quit working so I called Quickbooks support, call went overseas. Talked to Jeff and was told I have no record of payment. After explaining to him that I had just renewed, he informed me I would be charged another 300.00 to restore my payroll service. I told him that it was okay and hung up phone. Found my credit card statement and disputed the charge to a company called Wisdom Technologies. In about a 2 week period I called the same number ** and was told because I denied the charge I would have to pay 600.00 for one year. I am finding a different way to print payroll checks. Worked good for 20 years, don’t advise anyone use this company!

After using the software for years, I am having an issue importing my accountant's file. Spent 15 minutes on the phone with "customer service" - their only two solutions were to send me an article on how to important changes, which didn't even include troubleshooting, or to sell me a $200+ support plan in which someone could remote in to my PC to try to resolve the issue. Zero help, and completely outrageous!

I have been doing my small business books on Intuit Quick Books for 16 months. I began using their electronic invoicing system 4 months ago. Today I had a large credit card refund to process..., found out they charge me an additional fee to refund a credit card payment. So I have already paid a large processing fee and now they want me to pay it again when I have lost the sale!!! Furthermore the whole credit card refund process on Quickbooks is so convoluted that I ended up writing a check to refund my client whom paid online. So unprofessional. They had little to no service and encouraged me to take care of it myself. After 43 minutes on a call to Intuit service, I decided to write the check. Do not even think about invoicing electronically on Quickbooks.

Software locks up all the time. Only answer is to use task manager to shut it down. Many, many bugs or things that do not work correctly. Bank Feeds work on some accounts, but not others. I had previously downloaded credit card transactions. This time, it would not work. Went to bank feeds to try and fix the issue. Software asked me if I want to set up a new account or use an existing one. Picked the existing one. Drop down only gave me 6-8 accounts to pick from, none of which was the correct account. No way to pick the correct account.

I was told to pay 3 years so I paid for the 3 years. After 1 year QuickBooks billed me again. When I called, I was told "Intuit QuickBooks Plus Annual Subscription Pro" PLUS ANNUAL mean yearly contract. All calls go to Philippines and call take average 1 hour. (though all customer service peoples are very polite) but no one understands how important time is in US. Many years ago we used QuickBooks software for 3-5 years then it stops working and we were told to buy the new software because the system is not supporting. Since then we are paying a yearly basis.

I was offered a discounted through my Etsy shop for a subscription to Quickbooks for Self Employed. I got it and downloaded the app to my phone. Well things went ok for a bit until i had an issue trying to do my taxes online. They said because i accidentally followed a link for free taxes i had to cancel and create a different account with a different Email address so i did and to cancel that account. Well all the sudden i start getting charged twice a month. When i called them to get it straightened out, the kept transferring me to customer "service" reps who were increasingly clueless and one even told me since i used the app on my phone, I would have to dispute with Google play! They actually tried to pass the buck to Google play who was not even billing me!

I contacted Intuit in February 2019 to cancel services which were payroll and online services. I was told my account was canceled but I continued to be charged and received no refunds. I called back in May, June and now in July. Each time I've been sent an email saying my account was cancelled and I would receive a refund. Each time they have not done it and now they owe me over $400 in charges but are refusing to refund all the money except a pending charge to my account even though they show records of calls and a cancelation. This is fraudulent and bad business.

My client asked me GBS for transfer money. It shows free for a month. I created a self-employed account. It did not show accept payment menu. Therefore, I created a corporate account. There was a menu but I could not charge to client. I canceled in 20 days. GBS did not refund any. I will never use it.

Recommended by their salesperson and bought Quickbooks for $X. Did not realize they sold me a plan that escalated to $2X after a certain number of months. Chatted and called to reduce billing on a plan that I didn't want. They would not give me a partial refund to $X after I caught them since they said it was company policy of no refunds. They agreed they had usage records to show that I did not use any of the services above even their $20 plan, but basically said their contracts were sleazy and there is nothing I can do about it. Intuit is unrepentant that they are fleecing customers for as much as they can. Currently looking for alternative bookkeeping software.

I have been a user of Quicken, then QuickBooks for years, just went to the online version because the Desktop version will no longer be supported and the conversion to Online or another product was imminent. Went Online in 2017. My account started having Account issues with the connected banks/accounts. Transactions were duplicating already downloaded transactions then stopped retrieving data altogether from a couple of my accounts.. This started the runaround, of course it is the bank's fault, so I contacted them both, verified my account was fine, no login errors or mysterious messages as QB implied.

I have used Quickbooks since 2010, however changed over to Gusto. With Intuit, it is virtually impossible to reach a live agent for help. They want customers to use their chat. Then, when you do make contact with an agent and ask a simple question the agents also have to use the chat and you just can't get anything resolved. I switched to Gusto and I get a live person every single time. Come to find out after many years using intuit that their ratings are very low. Gusto's and ADP were very high and seem to be the top choices. I went with Gusto and things have been very smooth. I wish I had known about other competition sooner.

When I purchase desktop software, it comes with certain features based on which I agreed to buy their license. Nowhere in their software license agreement does it indicate they can remove a feature from the application I paid for. They can choose not to support it but they can't legally deactivate a feature of the software. It seems the purchase of a software/license is a legal contract where for the money I paid, they have to deliver the program with all of its features. This is absolutely illegal what they're doing with deactivating features like importing bank/card transactions, this was a critical function without which we're forced to enter data by hand which is time-consuming and prone to errors. There should be class action lawsuit against them for this.

I recently purchased Quickbooks 2019 from Best Buy. In bright letters on the front cover of the software it stated that, "This purchase comes with 90 day no charge technical support." Not surprisingly, even though we had used an earlier version of Quickbooks for years, we quickly ran into technical problems. So I called technical support who informed me that because I had purchased the software from Best Buy they would not alter the 90 day promise on the cover of the software. How convenient it must be to be such a large organization that you can make up the rules as you go without any consequence. This company lacks integrity and cannot be trusted.

I was charged full processing fees for payment collection and when I refunded the charge about 12 hours later I was then charged again the full processing fees on the refund amount. I collected $0 and they think it's ok to not only keep the original transaction fees but then on top of it charge me again to refund it. Not good business.

QuickBooks Self Employed receives payments from customers and takes forever to transfer payment to business. Which means, they USE our money for days and we have to struggle to get paid. My customer paid QB over 10 days ago and I still have not received the money. I try to contact them and I am told I have to call another number. Then, at the other number, I am transferred to two other people just to be told that the only way I can solve this is by going to this LONG link and filing a complaint. When a business makes it so hard to contact them is because something is really wrong.

I've used QB for years with problems, but all seemed to work out. Until today, now one company seems to be "gone". Calling "tech support" has resulted in them saying the password is wrong. For the past 2 years I never used a password to open this company. Tech Support says it had to have a password. It didn't have a password. They also can't reset my accounts email without a 3 day wait. That is ridiculous. They were rude, refused to try to understand the problem and insistent that we reset the password. So now my payroll must wait for at least 3 days. UNACCEPTABLE QuickBooks. Whats wrong with you? I want some other option for my business.

I was forced to update from 2016 for Mac to 2019 for Mac. You had to or you could no longer receive credit card payments through Quickbooks. The first day I was on the phone for several hours with Quickbooks Mac Help. Then had to wait over the weekend to get in touch with the Intuit help. The first day I was on the phone for 12 hours. Yes 12 not 2. Then the following several days for several hours. Nothing they did helped. They could not connect my merchant account to the program. Then they suggested I close the merchant account and start a new one. Now I cannot access any data from the first merchant account and it is still not attached to the software so I have to go to the intuit website to process transactions and then enter them in the program manually under checks. It is a nightmare.

I'm an accountant and have been using Quickbooks for 20 years. I was one of the first to jump on Quickbooks Online, and for a while it looked like a good choice. They had plenty of software hiccups in the first few years, but they worked through those for the most part. Now that they are a monopoly and have their fingers in so many business' books, I have some serious concerns about their ethics and values as a company. My first loyalty will always be to my clients, and here are just a few reasons I'll be advising them to leave Intuit.

I updated from QB2916 Premier to QB2016 Premier. When I opened my file, the numbers were all wrong. They told me my file was and had been corrupt for 2 years. It was Ok before the Upgrade! BIG HELP! Now, I am unable to load my company file, nor can I load a backup I made Just before I began the 2019 install. I contacted QB support who informed me of the corruption in the file going back to June 2017. I told them the converted file had an $87,000 error in A/R - not possible.

I switched from QB desktop to online at the recommendation of my accountant. If I had researched it first I would have never done it. My business is shut down for 8 days before a deadline I couldn't afford to have this trouble in front of. They even wasted 30 minutes of my time with someone trying to change my mind about going back to desktop before telling me he couldn't help me. My file won't download because their platform is so buggy. So they have to prepare it and send it via portal. Two days in they said it would be 24-48 hours. 4 days in they just assigned my case to someone and emailed me it'll be another 4 days. I'm going to have to hand write my tickets in the meantime. The one I'm handwriting today I spent 18 hrs entering into QB just to have it not save half of it. It also won't print anything. DO NOT USE QuickBooks Online!

I am a small business of an auto shop - had problems in the past with their support however I am no longer a QuickBooks user. Was using QuickBooks 2016 with no problems. Had to update by May 31. 2019 or my payroll would stop working - after the update my QuickBooks would not work right. When I called them they said I was way over on the data storage and my current QuickBooks could not handle it. However my old QuickBooks had no problem. But when the downloaded my new software they discovered my data storage and made it a problem - so instead of charging 200.00 for the update they wanted to charge me 1800.00 a year because of my data storage.

Quickbooks should be renamed Pick Pocket. The incessant fees for basic transactions are hemorrhagic. They hold any amount of payment if it is a check form for 5-7 business days. Then to transfer it to your checking account you need to pay a wire transfer fee if you have not linked that account to Quickbooks. But from what I understand, if you want to UNLINK an account from Quickbooks you need to CLOSE the account?? Also you need to pay an additional % or max $10 to have your money deposited in a more timely manner to your linked account. So besides my monthly Intuit.com fees I pay over $35 to QuickBooks just to get one week of payroll money moved to my account to pay my my bills.

They tell me my software came with a 2017 upgrade - nothing mentioned in the box I bought! And they tell me my software is registered to someone else. I bought it new and registered it - but they say they have no record. Do I actually have to give them a star? THEY ARE BANDITS! They have no answers. Every answer is the same - the software is bad because it's old. HAHA. Or the computer is bad! All paths lead to buying an upgrade, which I stupidly did a few years ago. Now, it is locking me out of one computer (has 3 seats) and not the other. But, their answer - the software is bad so upgrade again! Spoke with some idiot named Dean and all he could tell me was the same nonsense answers and tell me to spend more money SO HE CAN MAKE A COMMISSION???? TERRIBLE COMPANY. HOW DO THEY STAY IN BUSINESS? STAY AWAY!!

I have been a loyal user of QB since 2002. We run a small business with a few employees and 600k a year in revenue. On Jan 1st of this year we needed an upgrade to our QB program, our computers (multi-user) were malfunctioning and we were implementing some new dispatch software, so we thought the Online program was the way to go....It was, instead the perfect storm....

I was calling in to get an upgrade for the QB 19.0 because tomorrow it will be expired and for I could not do payroll. I spent 4 hours total talking to them. 3 times on chat that 3 agents just logged out and was super rude about it. Finally 7 phone calls later, I got to the sale rep and was being help out. And while I was so scare on the tap it said sale hour are 7:30-3:30 but I was on the phone for the last 2 hours. Nope! It could get worst. Instead of helping me when it my turn, they put me on hold and hang up on me at 3:34. Don't even have the decency to let me know and just hang up on me. WORST EXPERIENCE EVER!!!

I had Quickbooks 2010 and when QB 2016 came out, Intuit starting warning me that I better upgrade or else I would not have certain functions nor would they offer tech support. By the way, I use very basic functions (just keeping track of time and billing) and do no online banking or fancy reports or stuff. I was happy with QB 2010 and did not want to upgrade and pay $299. Nevertheless, shortly after their deadline arrived, I started experiencing problems with taking forever to start and other bugs.

There is a few grabbing tactics that they use to keeping upgrading to the needy version when using payroll, if you stop you cancel payroll. You lose all the payroll history. If you are on Quickbooks Accounting desktop and you decide to stop using them you lose the access to it. They been having a lot of complains about but they do nothing about it.

As a long time user of QuickBooks, I have contacted QuickBooks customer service on many occasions about issues I am trying to resolve. I called about a pay liability issue in May 2019 and the rep failed to listen to my issue and began to make multiple changes to payroll liabilities that could drastically alter the year end reporting numbers. My original concern was that I thought I just needed to remove the liability from the queue as it had already been paid at the taxing agency's website due to changes in our state and wanted to verify that this was all that needed to be done and no other adjustments were needed. When I tried to explain this to the rep his response was "This is the way we do it at Intuit."

Quickbooks team sucks!!! I wish I did not have to use Quickbooks! It's the worse company to work with! I am very disappointed on how you don't care about the customer! How it has been 2 weeks for a file to get fixed after it was promised to be ready in 72 hours max... not only it's costing me money because now my whole team is behind but also all the hours I have spend talking to different people and nobody has help me solve the issue... Promised calls that never happen! You can never speak to someone from the USA! But yet all this happened after they make you UPGRADE and spend $1500 for a new program plus $650 every year! They take your money and then do whatever they want with you!

We had a major issue in that our quote template in Desktop Enterprise would not show our unit price. After 4 hours on the phone with support, they couldn't fix the issue, and told me to leave feedback for QuickBooks. I contacted our "Customer Success Manager" who never responded until I sent a second email sarcastically thanking her for her help. This was her response on 5/1: "I’m so sorry that I haven’t replied back yet. It’s been on my to do list but with my other 1,200 accounts I’ve fallen behind and I do apologize. I will make this my priority today and see what I can do for you. Again I’m so sorry I have your email from 04/25 and I’ll being getting with my internal resources to see if there is anything we can do."

I have now been waiting on my return for almost 3 months now 'cause TurboTax can't provide proper document's. I've called and talked to numerous agents on get refunded back the money they took to do my taxes and they all say different things. I will never use their service again and hope who ever does see this not to use them as well. It's not free. They want to charge you for doing nothing and complain to you and tell you it's your fault. Worst service ever and they deserve no stars for this rating.

I have been using QuickBooks since 2013. It was OK until we had to upgrade to the 2019 version. After converting nothing would work to do with importing bank statements. I called the customer service and they insisted that I needed to spend $499 to get their service plan. I explain to them I don’t need a service plan and I never called them I’m only calling now because of the faulty software. I called back later only to be told I needed to go to Walmart and buy a $500 Google card which would fix the problem and then Quickbooks would reimburse me. I knew that my boss would not go for that and I told them it was unacceptable. The next time I called I got a female customer service rep from India who I could barely understand.

Hate hate hate Quickbooks. What a mess they have created with our company! We were not told all the aspects of moving to a virtual QB. And with the lag time and freezing up and shutting itself down it did not work for us. Wanted to go back. Apparently we were told we couldn't get all our company files back to switch back to Desktop version!!! Someone finally helped us and now first day using desktop orders are missing.... What a cluster!!! BEWARE!!

I always thought the software was "ok." It did the job but certain features didn't really work right. I didn't *need* them so I just let it go. After all, they are a big name so clearly they know what they are doing, right? They started charging me 33% more per month, which I did not realize until this month, but it started sometime in the summer. That is a big hike. The past couple updates, it loads slow, crashes, etc. (on a Mac, so not a normal thing). I finally decided that until it was time to switch my other businesses over, I would just cancel. It was nothing but a headache and it would give them time to get it worked out.

In October of 2014, with no warning our company file simply said we had extended our limit and could not enter any more new data. In a panic we called QuickBooks and was told our only option was to upgrade to QuickBooks Enterprise for over $4000. In May of 2018 they said we would need to pay over $2500 more to upgrade because they no longer would support that version and their payroll software would stop working if we didn’t switch. I became angry and they offered a “discount” package that included payroll and updates for around $1400. No one said there would be annual fees other than payroll subscription. So fast forward one year later and now they they want another $2600 as an annual fee. We either have to pay or open another company file which would mean losing 18 years of transactions because not everything is transferable they claim. This is extortion plain and simple.

My husband's divorce was final in 2016. We own our own business... He used to own it with his previous wife. She had been the administrator on the account, and now they won't change it. She has contacted them, we have contacted them, and we've provided the following documents that they have requested: A notarized document stating his stake in the company and that he would like to appoint me as administrator, Copies of our drivers' licenses and passports (even though we had the notarized document, which also requires photo ID...), The Amex statement showing our purchase of the subscription.

UPDATED 3-25-2019 I was on the phone for over an hour when a cust service rep finally assisted me in cancelling.

Be careful when asking questions about Hosted Quickbooks, I was told that certain apps (excel specifically) were included in the hosted version of QB with Right Networks only to find out after purchasing the product that the apps were an extra cost per month per user. When I asked my salesperson about the issue, he claimed he never told me the apps were included in the monthly fee.

Failing folder. Failing back up. Failing syncing bank info. Failing saving invoices. Failing printing invoices. FAILING SOFTWARE. They charged my company 399.99 to fix all this problems. This is bad software. I dont recommend.

I purchased a QuickBooks pro-2018 Desktop from Costco and after a while I switch to QuickBooks Online, I decide to sell my desktop version as I don't need it anymore as I am using the online version. Before I publish the Desktop to sell it online I called QuickBooks and ask them what I have to do in case I want to sell my QuickBooks Desktop to someone else: they informed me that the new buyer need to call them and give them his information and after that they call me to make sure that I want to transfer my License to the buyer, and this is exactly what happened!

I had self employed QB and converted to QB Online. QB failed to cancel my self employed and continued billing for both. Their system will not allow me to log into systems so I can't cancel and customer service is ZERO help telling me I need to log in to cancel. What a joke of a company.

1. Quick is doing Outsourcing in India. 2. Same person claims to be both Brian and Ryan... (Indian-decent English accent) - Same Person and Voice. 3. No issue I had could be helped with support service. 4. Account shows as ACTIVE but not for use of support service?? 5. Support Team is a Sales team... And it's obvious. 6. They want to have me pay $599 for a one time fix of the problem or $800 for a year contract of support... UNACCEPTABLE!

Constantly raising their prices and then having issues that I cannot get to resolved. I would not recommend this product to anyone. I have followed step by step how to resolve the issue of my Quickbooks not withholding any taxes and I have done it every single way possible and it still does not work.

I called to get help from Quickbooks with linking statements to my Online account. Jaime took all the time I needed (1 hour and 22 minutes). I apologized to him a couple of times because I felt I was asking too much of him, and he told me that I, "...was his one and only priority..." And made me feel like I wasn't asking any dumb questions even tho I'm sure I was. Jaime took the time and ensured that I understood how to utilize all of the facets of the online program including understanding how to use the reports and to subcategorize banking entries if needed. PLUS he helped me to upload CSV files so that I could get all my statements from 2018 thru to current day 2019.

Consumers Beware... if Quickbooks sales team offers you a discount on the 2nd and 3rd year renewal they may not honor it when the renewal is due. I signed up for QuickBooks Enterprise and was promise a 20% discount for 1st, 2nd and 3rd year. My 2nd year renewal is for March 30, 2019. I received an invoice and the discount was not applied. I emailed the sales person, Susan **, that sold it to us and she said the discount has expires. I have in an email from Susan Cohen were she states the discount for years 1 through 3. I have the discount for years 1-3 on a written/emailed quote. The SAVES team member Christian, which is a team that deals with complaints, states he does not have enough proof that she offered the discount! If you are offered a discount on subsequent years - please make sure it depicts it on the order confirmation because the quote is not verification enough... Good luck.

I help run a 128 member homeowners association. We recently migrated to Quickbooks online, and received a big sales pitch to add payment processing. I explained our organization, how we receive a large sum of money from our members once a year, and then not much activity the rest of the time. I was assured that this was the solution for us. So we got it set up, despite my misgivings about adding my personal SSN and info to the organizations account.

After my computer crashed in Dec of 18, I purchased a new one, I also added Quickbooks contractor version, as I have 7 employees. I was expecting to be able to manually provide the tax withholdings and proceed to print pay stubs. Can Not happen, I paid a one time subscription (THEY SAY) and would not be charged again for a year, in one month they just took twenty bucks from my account. They take $2 per employee, I made a mistake on payroll and have one person entered twice. Went back to correct the check for that week and was charged 3 times for that employee. I wasn't expecting to be ONLINE with every payroll but now have to be, they said it won't CALCULATE if you are not.

QuickBooks Online - Don't believe the hype. This has been the most frustrating experience in my professional career. As a CPA I have recommended this product to several clients and now regret it. However, there don't seem to be many alternatives out there. They constantly raise their prices, change what they offer, have technical issues, etc. I can't believe this was even released in the first place as poorly as it performs. And now they want to charge people more for less??? It might be a good time for some good old competition to step up to the plate. It wouldn't take much for them to do better than this!

This is about QuickBooks Payments NOT QuickBooks Online software. The software is very good. The Payments part of QuickBooks is a nightmare of lack of support. They create errors and cause customers to wait for hours or even days for them to respond. The Payments Business initial response is typical to blame the customer. It takes a lot of work to get them to actually do anything. Highly recommend you choose a different payment processor.

Intuit approved the transaction. 6 months later, without telling us, withdrew the amount from our checking account saying the transaction was not approved. Intuit supplied us with a statement saying the card was not stolen, not reported lost, no fraud on the card - Just the the cardholder said the transaction was not authorized.

I own a small business and had e-filed the employees 1099 online at Intuit webpage. I even received an email stating 1099's were accepted by IRS but none of my employees have received anything in mail. I have been on the phone for 45 mins to speak to someone. This is ridiculous. Instead of fixing the crappy software, they keep on coming out with more bogus material to scam people. Do NOT TRUST INTUIT software nor their staff because they don't seem to know what's going on either.

I must express my frustration when it comes to sharing files with anyone using Quickbooks. There are many versions of Quickbooks and they are not compatible with each other. For that reason it is very difficult to share your information, unless you coincide and the person you need to share with and he/she has exactly the same year and version than yourself. It is not even possible to save your files as a prior year on the desktop version. The solution they propose to me: to buy more versions of the program so I that I have the version of the person that I need to share with. Ridiculous. All the other software that I own allows me to save as prior years, at least.

This is the worst company I've come across, right there with FedEx Ground. It is absolutely unbelievable that these business manage to sustain such growth because their product is full of bugs, the customer service is hot garbage, I doubt they have had any training on their product and/or basic understanding of customer service relations. I would spend thousand to take them out of business if I'd have the time. PLEASE AVOID QUICKBOOKS PRODUCT. No one told me. Learn from my mistake.

Our company upgraded from desktop Quickbooks Manufacturing to Quickbooks Online about August 2018. Used their migration tool, all our accounts migrated without any problems. Have used the online system for the past 6 months, very pleased with all aspects of the system; until yesterday. Received an email from Intuit saying they are enforcing new account limits. When we converted from desktop to online, we had 325 GL accounts. Now they say for our $60 per month account they have set the limit of GL accounts to 250. We will not be able to add addition accounts after APRIL 2019 unless we upgrade to the next level for $150 per month. This is a bait and switch. Sucked us in at $60, create new limits and force us to upgrade to $150 per month. It's like holding a gun to my head. This amounts to $1,080 per year cost. Called support; they said to delete GL accounts to get below the new limit.

First I tried calling the day after the President's day holiday and all I could get all day was a recording that they were out for the holiday. Who takes 2 days off for President's day or doesn't bother to change their voicemail. Very unprofessional. I was trying to reach the company so I could report that my I received 2 emails saying someone had changed my password for an account I wasn't aware that I had. After finally getting a human being (after many tired) he kindly gave me the phone number of their Identity Protection. I called and listened to this awful music (sounded like a 20-year old stretched out cassette tape) which later turned into a bunch of background noise. After 33 minutes, I finally hung up. If the products are as bad as the phone service, I wouldn't get near them.

I recently had to close my business and called Intuit to cancel my annual subscription. I was told that I would no longer be able to access my data and needed to purchase a separate desktop version, even though I was already using a desktop version. I was also told that the charge for my annual subscription would still be processed but I would receive a refund. I have tried to contact Intuit numerous times. When the automated system asks why you are calling the best you can do is tell them you are cancelling your subscription, at which point you are put on relentless hold. The automated phone system does not allow you to request a callback, even though it says there is an option. I used this product for almost 18 years and pay and pay for upgrades and subscriptions but they won't help you cancel your subscription. Very frustrating to say the least.

After buying the product I found out the company has decided to make it obsolete, with no warning, no notice on the original packaging or at the time of purchase. The software I bought no longer works. In order to make it work, I have to pay them more than $225 each year forever. This was never mentioned in the original sales contract. After I get through with them in small claims court. I think it is time to put these software companies on notice and file a class action lawsuit in response to their bait and switch business practices. It won't even run on the old OS that it was installed on back in 2011. They deserve bad karma.

My problem is I run both of my businesses via my iPad now. It makes life so much easier when you are on the go. The representative from Intuit - Quickbooks, assured me that their APP would do everything I needed. But in reality it does NOT. After one and a half years of trying and Intuit saying they were working on it, I have finally given up. I feel the monthly fee they received was not deserved and I was cheated out of hundreds of dollars. Please take my advice and find some other accounting program that works.

Use Quickbooks if you enjoy beating your head against a brick wall when dealing with customer "service." In attempting to use Quickbook's migrating tool to transfer my Quickbooks from one computer to another, I received an error from Quickbooks on the final step and it would not work. I called customer service and after about an hour they determined that there was an error with the migrating tool and that I would need to transfer everything manually. I ran out of time and the rep said he would call me back the next business day and walk me through the steps to do it manually. I never received that call.

I own a construction company. I started using the online payment option several months ago. At no time was I told that there was a transaction limit. The first two months I processed payments total approximately $60k without incident. The following month I had a single invoice in-excess of $50k that my customer could not get to go through. I contacted QB/Intuit and it was explained that a single transaction could not exceed $50k. They told me to have my client break the payment up into two payments. They did and it processed.

When 1099s are ready for employees to access, Intuit sends out an email to those employees with a link that provides access to the employees' 1099. Or so it says. The link doesn't work. I spent over an hour with Intuit trying to get a simple pdf of my 1099. Finally, AFTER 1 HOUR, they FINALLY tell me they don't deal with employees and to ask my employer. SO WHY DID THEY SEND OUT EMAILS WITH BROKEN LINKS IN THE FIRST PLACE? These people are totally incompetent.

This must be the worst software I have ever come across. The support is total rubbish, I am still waiting for help with changing the rate of VAT last year. Now when I try to open the software it crashes, online support is a joke and after 24 hrs I get an email telling me to contact a number in USA and CANADA and HONG KONG. Which part do you not understand... I am in South Africa you dumb **.

Unused and went back to desktop. First off the sales team didn't know everything about the product they were selling, sales lady told me I could import over my Desktop QB invoice, estimates, and other similar forms which was not the case. The invoicing was my main issue with this software which is the one major thing the clients see with a new software. There are only 5 templates to choose from, all similar as the last one and all look like they were designed by a 1st grader. This is 2019 not 2001. Being able to FULLY customize invoice and estimate templates should be a given. My other issue is when you are try to create a estimate if you are creating a long detailed estimate with multiple line times there is no way to give any spacing between lines without adding invisible line item with a 0.00 on the end which looks horrible and unprofessional and clunky.

The software itself is great, everything is pretty straightforward when setting up. However, their customer service is horrible. They never know how to solve issues or answer questions. I often have to train THEIR employees on how to go about things within Quickbooks. They always ask me unrelatable questions and try to figure out the answer with me. That is not what I need, I need answers. Please hire at least somewhat experienced bookkeepers/accountants to answer client's questions.

Could someone please tell me when the LOCAL TAX FORMS - FULL-SERVICE PAYROLL will be available within the software? It is very frustrating to call and be on the phone for hours to get the forms for my clients. Also, why are the support reps not aware of these filings??? I have to educate them every time I call them, and it takes forever for them to be located! You really shouldn't offer this service if it's this much of a hassle to get the filings. It would be less time for me to file them myself!

The person who set up Quicken payroll at my company retired and I have been trying to get customer service to change the service in my name. I paid for a year extension and after calling Intuit was told I needed to provide a list of things, some of which I refused to provide. Photo? Really? Once I am done with this year I will switch to another provider. Customer service was unhelpful and demanding to the point of departing the relationship.

QuickBooks Online Plus with Enhanced Payroll - As a Quickbooks user of over 15 years, I was looking forward to the Online version as eventually the company I work for would like me to work from Home. However, I have been using the Online version since April and have so many issues. We use Jobber and sync this with QB. Sales Tax does not compute correctly, so I spend at least 4 hours a month finding the errors and calculating our correct Sales Tax Due. Part of this is because Credit balances cannot be applied to future invoices without changing the Invoice dates, which throws Sales Tax off. Payroll is a nightmare! I had to input payroll from January 1, 2018 until our subscription date of 5/9/18. However, QB input it twice.

Proprietary data and file formats limit freedom. They "refer" you to "partners" for pricey conversion software. Terrible business practices with in-app ads and heavily restrictive software with yearly versions, tiers, outrageous user license fees, and region locking. God forbid you try to convert to or from them or one of their 'competitors'. Just do a quick search for "I hate Intuit" and you'll find accountants and users alike who are furious with Intuit and Quickbooks for good reason. It's borderline extortion. Being a customer is tantamount to being in an abusive relationship.

The most rudest employees I have ever felt with. If I treated my employer’s customers the way they do, I would be without a job. Never helpful and always act like it is such a bother to help. We will be searching other companies to handle our business. I will also make sure to let other companies we deal with on a daily basis about our experience with this awful company. Don’t even get me started on QB online. Definitely not worth the money we spend.

I don't need to call them too often because their program is good. But when I have an issue the service sucks. 15 min. wait and then you get someone who I have the suspicion they picked up off the side of the road flying the will work for food sign.

Have used Intuit products for almost 20 years on Mac computers. About 4 years ago switched from desktop version to QB Online, @ $30/mo. Worked fine. Sold my business April 2018. Meanwhile QB Online raised prices, now @ $60/mo. Saw that Intuit had new desktop version QB Desktop for Mac 2019, so bought it for $175 so I could preserve data without monthly payment. Then tried to migrate online data. Cannot do it from a Mac. Their page of instructions says you need a Windows computer running an old legacy system and an old legacy version of Explorer. Then and only then can you export your data in format to import to Mac Desktop version.

The company was great company. All changed. No customer service, I have been on phone 1 hour and still holding for help to register the product. All they are after now is money. Their online product is very bad. I will return my Quickbooks for a refund.

Horrible customer service experience. Help desk is useless, they don't know Quickbooks product. Called them but they could not fix the issue. Opened a ticket for high level support over two weeks ago and no call back. The agent said I would receive a call back within 24 hrs. The help desk agent argued with me and could not understand what she was saying, it did not make sense based on my technical background. She indicated that she worked at the help desk for 6 years and she was right and I was wrong... wow. If she was right, how come she could not fix the issue. The product itself is crap... Crashes, fonts are not right in the app under Windows 10, even though it says it is Windows 10 certified... seriously. They need to do more quality assurance testing before releasing a product when it impacts companies. This is not a small home related issue/matter.

Poor Customer Support. The issues were obviously system but not my local devices, as I have tried more than one device, but got the same error message. The Customer Support still asked me to do different things. After 1-1/2 hours with one support on Friday, I returned on Saturday morning, using the Case No provided on the previous day. The second Customer Support had no ideas what was going, as if no records of my questions on Friday were on file. Then, the second Customer Support ask routine questions, just like the first one, like they were following a guidebook or something. My Accountant recommended ADP, but I gave Intuit a chance because of "ads on internet". I should have listened to my Accountant. Your system wasted my two days of work setting up the system, the those were total wastes!!!

I called at 3:30 pm to troubleshoot a problem with their direct deposit payroll processing. This was my 4th call in 4 weeks. I was still on the phone with them at 6:30 pm as there were errors on their end of things and not our file. At approximately 6:20 pm while in the middle of sending payroll service data it was stuck at 99% completion. The tech had clicked ok on an error that popped up which is what initiated the processing. When the tech grew quiet I said, "Are you still there?" He said "yes we are almost done". At 6:30 p.m he left the conversation and the process without saying anything. I went to call QB back only to get an automated message saying they were closed and to call back at regular office hours. The processing is still not complete and sitting at 99%.

On Dec 7th I contacted QuickBooks Sales department to purchase QuickBooks online. I currently have QuickBooks online through a third party. I advised the sales rep. I wanted to switch from the third party’s QuickBooks online and go to our own purchased one, but our concern is the historical data transferring. The person said QuickBooks will transfer all the data once system bought, I proceeded to purchase QuickBooks online and full payroll services. Once I was onboarded and did most of the information transfer myself, I was told to contact payroll support for the transfer of payroll reports.

We have been a customer for 2 years, faithfully paying our fees. Due to an error on their part, we missed a payment. They put our account on HOLD and would DO NOTHING to help us lift that hold. This made us late in paying our employees PLUS we had to do it all manually. On the phone with them for 4 hours to no avail. Buyer beware. Don't waste your precious time or money!

Latest frustration with this company has taken me over the edge and convinced me to cancel my subscription entirely. Quick Breakdown: 1. Client paid me by credit card for services to be rendered based on industry standard pre-payment/lead-time agreement laid out in invoice. 2. QB generates what, in hindsight, seems to have been an automatic email to me stating "Your money is on the way". Prompting me to consider the payment processed, and begin production, sourcing and incurring costs related to manufacturing of goods. 3. Risk management team flagged the payment and refused to transfer the funds to my bank - requesting that I return the funds to customer. 4. Funds were unable to be refunded smoothly because it was a multi-line invoice (product + shipping costs separated) (annoying technical problem to take note of).

The representatives answer the phones just to hold you for 1 hour EVERY TIME!!! I probably called 10 times about the same problem but nobody was able to solve it. They will not solve any problems for you. You probably know more than most of the customer representatives. Due to the annoying customer support team, I really don't want to use Quickbooks anymore. How can I trust the company that can't even provide me a simple answer. They don't even know how to transfer to the different team or who to even connect to. I really hope someone develops better software so I could switch to different accounting software.

I was dealing with customer service for 7 days to fix my QB2018 and it is cost me 4 day by 3 hr on the phone. Never go back to QB. Last time when I was on the phone Patrick one of the managers in Philippines hang up on me and he never call me back, so I have to call them again and wait for 90 minutes someone to find my previous ticket information. Again it is other option to do your accounting. NEVER AGAIN WITH COMPANY LIKE THIS.

This software is atrocious. It often uploads some, but not all of my bank transactions, forcing me cross-reference every single transaction with my bank statements. Other times, it uploads transactions more than once. When talking to the support people, I'm simply told there is a glitch and to upload manually - wasting more of my time that I pay them to manage. When I signed up to receive payments via credit card, they began charging my clients for invoices that I had simply started creating and was saving for later! Not even a popup window asking if I was sure I wanted the payment processed. This is quite possibly ILLEGAL. They log me out at random times, even while I'm consistently using it. This software is AWFUL. Switching for 2019!

We signed up for only payroll services a year ago, but every couple of months a new service would be added without our consent. What started at $15 a month for payroll services turned into over a hundred dollars a month for services that were just added on for whatever reason without our consent. I trusted this company, and I shouldn't have at all. If it wasn't for our accountant asking why are we constantly getting charged more and more every other month, INTUIT would have continued adding services on without our consent. Now that we are trying to get our money back that was overcharged for these services that we never consented to, they are saying that they cannot refund us our money back. THIS COMPANY IS A STRAIGHT UP SCAM!!!

We have used QB for more than a decade. I hate the constant changes, but assume it's for the best. When Intuit introduced the ability to download transactions from Chase, I was so happy as we have a lot of data to manage. However, March 2018 Chase was updating their website. Downloading was not available. When the power to download came back, I manually checked correct transactions, but after downloading my files were scrambled back to November of 17. I rebuilt all files after numerous conversations with both Chase and Intuit. I could not get an answer from either corporations. However, I figured it was a fluke. After rebuilding my files, I began to use the download feature again.

I currently own a desktop version of Quickbooks Enterprise 2017. I bought the software in 2014 for $5,142.00. I bought a two year service plan in 2016 for $2,929.00. The software that I paid for and own is no longer fully functional. Online bill pay no longer works, probably due to some security update. Intuit offers no help or solution. Instead they tell me I need to pay a subscription of $6,930.00 every year in order 'rent' functioning software. Wow. Extracting money from small business, way to go Intuit.

Beware: Quickbooks will work with you to transfer and set up but once you are in then you begin to realize all the warnings from other reviewers. Quickbooks forces updates on devices and takes control or you simply can't use it. Must accept changed terms and conditions to access client information. Terms and conditions may change at any time without any notice. Bully tactics, no manager follow up when requested. No direct number or email available to a supervisor. At the mercy of Intuit staff and my business suffers. Don't get sucked into this farce.

I used QB Intuit for less than a year but found their customer service department not trustable. I canceled my services, was blocked from the account and yet I continued to be billed. When I noticed the charge on my bank statement. The customer service rep insisted that I did not "properly" end my contract, and therefore cannot refund my 5 months fees totaling over $260.00, even though I had no access to the account.

We are a small business that uses QBO for our accounting. We tried the Quickbooks invoice payment service for the first time and that will be the last. Their promotional website talks about receiving payments fast. That is a lie! We had a large payment sent to us using the QBO invoicing. The customer made the electronic transfer and had the money taken out of their bank. The QBO message was that it would be 2-5 days to clear. We were OK with that as banks have a typical hold as well.

Consistently experience problems with company. Unable to update their email and phone records - in new location for 3 years, same email for 6 years, same company name for 5 years - unable to access support AFTER we paid for product upgrade. It is the same story every year and it is highly interruptive.

I attempted to export data from an old accountant into our own desktop system, the data exported poorly and corrupt. After hours on the phone with tech services, I gave up. Asked to cancel the trial service, that they said I needed to buy to get my data from the accountant. The service was never cancelled, 4 VERY LONG phone calls, and repeated promised for credits and to stop recurring, it is now 8 months later, and I still am getting monthly recurring. The bills were on our corporate card, otherwise I would have cancelled the card, major hassle. Two calls of in excess of an hour, to request a cancel, explain that the recurring is being billed on a unused account, absolute nightmare! Scammy, at best, incompetent at the least. I recorded the last two phone calls to the company, in which the last agent put me on an '** you' hold and never came back after a 47 minute around and around conversation.

I haven't been this infuriated by a useless, byzantine, chaotic support system since I left Comcast. I've had a serious technical issue in my QuickBooks Online dashboard for a week now, and each time I attempt to contact support it's a completely different experience, the only common thread being that they fail to fix the problem. First they want you to find the answer on the community support pages, which is understandable except that most of the promising links I click go to "not found" pages. Then you say you want to contact support and they take your number for a callback. Then it says "We couldn't submit your callback. You can try again, or give us a call at." Whole message. No phone number. Try again and again, same message.

We are a small business and using Quickbooks Enterprise. We had extremely horrible experience with customer service. In order to recover our password, yesterday we spent 3 hours on the phone but was not able to solve it. We are told that no temporary password can be generated and asked us to wait for 2 to 3 days. It means that we cannot invoice and sell. Even any bank can recover the password the same. The supervisor, Justin, was extremely arrogant. We are going to file a formal complaint to Intuit.

I seen that my QB price was being raised and I asked for details. Agent was confused, then found out I was being charged for a second license even though I only had one employee. We found out this had been happening since 2012. No refund or any type of compensation was offered not even a call back from a manager. I will be going to Consumer protection services in my province Tuesday morning. I have the phone call when the issue was discovered recorded to show nothing was offered to rectify the issue of me being overcharged.

The software is actually pretty good. Easy to use and navigate around. I actually like it. BUT and I say BUT as a WARNING... It's a nightmare with the amount of issues I have with it. So I've been using Quickbooks for 2 years and it started as invoices not arriving in clients email boxes, instead in their spam accounts. Phone call after phone call and the same answer being that I have to tell my customers to tweak their emails to accept Quickbooks not as spam. What a load of crap. So that's been happening forever.

Intuit's high employee ratings must be due to the lack of accountability. Our online system has been down for over a week and we are afraid they have lost our data. No one in the company seems to be able to help you. We have been down for a week now and NO ONE at Intuit can even give us the same story about the issue. We have spent many hours each day on the phone talking to various employees who are totally incompetent to deal with complex issues. Instead of fixing the online issue, they send us back and forth to various departments. If the issue is not resolved soon, we are considering legal action. By the way, NO ONE will ever call you back - this seems to be a habit inbreed into their culture. The only person that called me back was from the President's Office answering machine but we are still not up and running with our online account. Think twice before you purchase their products. If I would give them a lower rating than 1, I would do it.

BEWARE! You are taking a risk with every transaction processed with Quickbooks payments. Quickbooks does not request enough information to properly and securely authorize transactions. Should the cardholder request a chargeback it will be authorized back to the cardholder stating the card was not present. You will then be out the funds with no way to rebuttal or go after the consumer. This is speaking from experience and having lost thousands of dollars to exactly this. Stick to requesting funds via Paypal or set up an online payment portal with some such as Moneris. These guys request all the proper information to securely authorize a credit card including the 3 digit security code (which Quickbooks does not) and some even us secondary security measures such as Mastercard/Visa SecureCode. Don't lose money like I did.

I am a CPA and a QB user since 2006. I use QB for my non-profit client accounting needs. On a quarterly basis I prepare financial reports to included detailed listing of homeowner payments, P&L, Balance Sheet, Bank Recs and detailed transaction listings. Last quarter one of my clients questioned a $900 HOA payment in un-categorized expense which I did not make. A week later the entry vanished. Now IT IS HAPPENING IN ANOTHER SET OF BOOKS... A PHANTOM ENTRY APPEARING AND THEN DISAPPEARING. I AM SO distraught that this is happening with Quickbooks software...it use to be the best accounting software on the market.

I've been using Quickbooks and the Intuit supplies since 2005. With each update it's become harder to use and less user friendly! I wish I could just keep using the older QB that work for me and emailing my invoices. The online version is soooo different I just wasted my money buying it. The desktop won't even print my Intuit checks correctly. Guess what. I finally found a number to call so I could talk to someone about my issues and they said it isn't covered. I just bought it 6 months ago. That's ridiculous. False advertising!!! If I can find a another product to do my accounting I'll have no problem leaving Intuit.

Hello, this is John **. I took services of Quickbooks premier support - really helpful and faithful. The team of Quickbooks' technical that's very good and take action. So this is appreciable. Quickbooks premier support at toll free number +1-877-521-2086.

I have used and liked Quickbooks Pro 2015 since 2015. Recently they began removing functionality from my version so it would basically be unusable in our small business. They have removed the ability for me to email my invoices using the {email} button inside the program. I bought and paid for this software. All they're trying to do is make me sign up for an annual subscription so those greedy punks can make more money. I don't want or need any other functionality. I don't even know how they can change the application that's pre-installed on my PC without my consent or knowledge. I THINK INTUIT IS A BUNCH OF GREEDY SELFISH CROOKS. Sell your shares and switch to some other accounting program to teach them a lesson. I will never buy another Intuit product the rest of my life.

I speak from personal experience. If you are over 50 don't go there. Although they serve many mature business owners the QBO managers are not friendly to the 50ish crowd and you will quickly be frozen out. Under 30 welcome.

I was harassed by Quickbooks employees to purchase the new 2018 version - stating my 2015 version was no longer supported. I finally gave in and bought it from Amazon. I've had nothing but PROBLEMS since updating to 2018. The program freezes constantly. I tried calling support and was on hold forever. Once time I left the phone sitting there to see how long it would take and was on hold for 1 hr 47 min and then was hung up on. When I finally got to a human I was told since I didn't buy the product directly from them they would not give me any tech support. I have used Quickbooks for 20 to 25 years and recommended it to all of my bookkeeping clients. This will END NOW! DO NOT BUY THEIR PRODUCTS - THEY HAVE BECOME TRASH AND EXPENSIVE TRASH AT THAT!!

Needing to work remotely due to our nearing retirement age but owning a company, we were told by the saleswoman the Online version of Quickbooks could do EXACTLY what the Desktop version, (Manufacturing & Wholesale) could do. Considering we are an importer and have delays in receiving our POs, and build assemblies for our product, we decided to make the switch. We soon found out this WAS NOT THE CASE. We had to change our system to parts meaning each product we sell comprised of several parts now had to each be listed on each invoice. So we worked hours setting up reoccurring invoices. Now as we try to reconstruct our imported POs according to what actually came in we have spent over 8 hours explaining to multiple people we can't do it so our inventory is a MESS. Bottom line: don't believe the salespeople -- make them put every word in writing so you can have some recourse. What a mess...

I am not one to make complaints, but this company is an absolute nightmare to work with! Two and a half hours on the phone. There is nothing QUICK about QUICKBOOKS! Transferred 5 times, hung up on twice, having to repeat my situation multiple times to a new consultants and no one seems to know much about this program at all. I highly recommend choosing another service to manage your business needs!!

I purchased this product exactly 31 days ago and they will not help with questions about editing vendor information to show an accurate balance for 1099. The customer service rep wants me to buy an addition services when its suppose to be free when I purchase value pack from SAM'S.

We hesitantly bought the "upgrade" to desktop pro 2018, and it will not allow me to install my backup company file from Quickbooks 2008 desktop. I am trying to get a hold of customer support, but there is more than a 45 minute hold time. My time is worth something, even if Intuit/Quickbooks doesn't think so. They obviously don't care about customers enough to have adequate support staff.

Trying to expand our small business we tried out accepting cc payment option attached to customer invoices. Intuit claims it takes 3-5 days for processing with a 2.5% fee. They lied. They hung on to our customer payment, claimed they attempted to contact us by email, then when we FINALLY reached the “correct department” they informed us they would require a copy of business license, THIRTEEN months of bank statements (whhhaat! ), and a credit report before processing our client's payment. When I complain, the guy hung up on me!!! Our client had to cancel payment, wait for funds to reflect on her credit card and 10 days later, was finally ok with mailing us a check. Terrible company!

I used My Time to track 4 days of work and now the file that I saved is empty not to mention almost impossible to get open again. Would only open after several crashes or pop ups leading me in circles.

Not even one star! Quickbooks is the worst online accounting program, take everyone's advice and do not waste your money. I have major issues with Quickbooks as a whole but right now my major issue is the check writing that goes out of alignment every time I print a check. What a waste of ink, paper & time! Forget customer service. 9 times out of 10 they don't have a clue about the program at all. Time to move on to better!

I have been using Quickbooks on my Mac for years (Desktop version 2015). Several months ago I got an email stating that unless I update and pay a fee, I could no longer download my bank statements. There is no purpose for this ransom. I guess QB is holding us for payment or they won't turn on our program to be able to download statements from our banks. If I did this to my customers, I would be in prison for holding my customers up for ransom. I cannot QB is stooping so low as to do this to their good customers. I am currently looking for other alternatives. I will never recommend Quickbooks to anyone. They are now a very substandard company and their business practices suck. I am sure that their VP got a big raise along with other perks for instituting this ransom business practice.

How is this for customer service: It turns out Quickbooks was billing me every 3 months for support on a recurring basis (where I 'signed up') for one 90 day period. No bill, no receipt. I didn't catch it until now (okay - my bad). I asked for a refund for the two cycles. I was told it is all my fault, and admonished for not catching them sooner, and I am out of luck. Here is where the escalations brought me - this is a quote from an email: "You signed up for the Intuit QuickBooks 90 Day Expert Support Plan last 09-NOV-2017 and you have mentioned that you are not aware that is a recurring charge, the support plan was renewed on 09-FEB-2018. On that date you have the chance to call and reverse the charge, as the customer we have the responsibility also to check our bank statement that comes every single month."

I contacted the office of the President and they worked with me to get all my issues resolved. They also reduce the rates on my merchant account and sent me a new usb card/chip reader free. Thanks for your help.

This site is not be trusted as I can't believe they closed my account like that and my ability to accept payments from customers or clients that I trust. They tried to make it seem like the customers I had were criminals or something just because they sent over a large payment, like let me be the judge of that. I don't like it when sites judge your accounts when you're dealing with a large amount of money. To me it's none of your damn business what kind of money I'm working with or how large it is. What I hate about this is that it delayed the progress in my business. I read a horror story on here of somebody shipping out their item for a large amount and it had nothing to do with the customer. It was because of QuickBooks shutdown their account while they were in the middle of a sale or transaction. That to me is straight criminal activity on QuickBooks' end.

I rarely write negative reviews of companies but I felt compelled after today's recent extortion attempt. I took over the management of a business from a deceased relative so I was naive, but I am learning fast to question Intuit at every turn. Quickbooks charges have always seemed to come out of nowhere. First there was the November software fee of $899 for 3 years. Then in February there was the annual payroll subscription for $359.99 (which they reduced when I complained because they automatically charged my account $671 for a plan I didn't need). Then we switched computers and need a download, so they tried to charge me $800 to reinstall the software I had purchased already. Fortunately, my staffer got around it by going to the Intuit website and getting chat support.

That is my very first review on ConsumerAffairs however that I can not hold it. Whatever I try to perform online on Quickbooks I receive an error. I try various functionalities (login into the bank accounts, establishing payroll, seeding invoice) and nothing else works!!! Then I contact to 247quickbookshelp.com and then they help me out to resolve each and every error on my accounting software and they provide me learning material for future errors. You can too contact them at their Quickbooks Support 1844-722-6675 and they will resolve all your QuickBooks issues easily. Cheers!!

I am being charged by Intuit Quickbooks for payroll services that I have never used or never requested this service. Upon calling today to request an explanation I was on the phone for 2 hours and was bumped to 4 different departments, each time having to go thru all the security questions over and over again speaking to very heavily accented individuals whom I could barely understand and who could barely understand me. I caution anyone who uses Quickbooks online to check your bills very carefully. The customer service is deplorable.

Do yourself a favor and stay far away from this company. Their customer service is atrocious. Their system is constantly down and not a single rep takes responsibility for their calls. It's always transfer to 27 different people. They will lose the business from my company now but also I will not use any of their products. I have been a TurboTax user for 10 years. The ineptitude I have witnessed from their company shows me they have no integrity.

I purchased QuickBooks Pro 2015 in October of 2015 and in April 2018 I received a critical message when I signed into my desktop QuickBooks Pro that told me I needed to upgrade to QuickBooks 2018 or payroll and online banking would no longer be possible. I don't those services any longer. I was not interested in paying to upgrade, however, when I log into my QuickBooks I am always prompted to upgrade. I called Intuit to have the prompt removed and was told that it can't be removed without the upgrade. Feeling totally trapped into further purchases and would warn anyone considering Intuit products to reconsider!

Client made payment to my company via QuickBooks for a product. The payment was verified and processed for $11,000. We then shipped out the product to the customer. Now 3 days later QuickBooks says because we don't have 11000 in our QuickBooks account consistently they are refunding the $11000 back to the customer. How does this make sense??? As a small business we have payments incoming and outgoing. We have over $40,000 in and out of our QuickBooks account monthly and have had a business account with QuickBooks for several years but recently opened the payments account about a year ago. We are now out $11000 worth of product because it was already shipped. We will never do business with QuickBooks again! Terrible business practices! Lawsuit to come!

I use Quickbooks online and cannot believe how terrible this last update was. My program freezes constantly, certain options randomly go missing, and now printing has become a major hassle. Rather than print right from the program an Acrobat window open up but then everything freezes. A very small nuisance but nuisance nonetheless is that when I choose an item the cursor now jumps to the end of the description rather than the beginning where I put the date. Some of these may sound like ridiculous things to complain about but with the amount of invoicing I do I absolutely need efficiency. Getting help up on frozen screens and taking extra steps to enter the date when I've got 125 invoices that need to be completed in a day is unacceptable.

We recently were forced to upgrade from 12.0 to 18.0 version at a large expense. I use the word forced because we called support on an issue and they said no one will help us until we purchase a new version. Thanks for the notice!! Now that we purchased 18.0 our terminals freeze up and we have gone 2 days with no Q.B. We had our IT dept call Q.B. and we were transferred around and then was put with a "Manager". After over 1 hour on the phone he admitted that 18.0 has major issues since April that they cannot fix. He later said he would call back no later than 1 pm the following day with a patch for us. Well here it is the next day and NO PATCH, No callback, No support. Quickbooks needs to reimburse us for the time we paid our IT person, and for selling a knowingly faulty program. When a customer spends thousands of dollars on Quickbooks products you would think the support dept would be supportive.

On the phone with support of 7 hours, bounced between departments, not one know what they were doing. Trying to resolve Intuit merchant account auto payments deducting payment from customer invoice. Not one person would address the issue. Reported it as a glitch, going on for 4 months. Not a glitch. Quickbooks support is nothing but waste of time. Bring support back to the United States, at least then you can understand right away. They know nothing. Or actually hire folks who are techies and not reading from some checklist of canned answers. As soon As I can find a suitable replacement Quickbooks will be gone. Do not buy it.

In 2013, Quickbooks came out with a feature called Fast Startup. There were no changes except it ran in the background at startup. Essentially, an instance of QB without a visible window. Well, you can actually do that yourselves by adding icons to the start menu. QB removed this feature 4 years later because it cause too many issues like data corruption, slow systems, multi user issues and more... How does everyone feel about that? In addition, if you purchased a 2017 addition... it installed icons from 2013 addition in the startup menu. How's that for cheap tricks?

From last two months their team isn't able to resolve my query No: **. And every time, new idiot comes on call and I have to explain him/her whole new story. Their seniors also don't call back. Because of their banking error 323, my last year book of account is in mess and couldn't do the filing of IT Return...

Forced to purchase an updated version (Quickbooks Pro 2018) which stops everything from working! Forced to wait on hold for support for over 67 minutes with lousy hold music! Why? So they can go spend their time playing with my HARD earned money, while I sit here... Thanks Intuit.

QB has a good product although they don't make a huge effort to keep it updated and to make their product work well for business. Case in point... There is not a freight integration for the newer online versions that existed for the old desktop versions. How hard could this be??? Also, good luck trying to ever speak with someone. I just had to wait an hour for a verification code that they insisted I call and get to complete an upgrade... ridiculous! Hate this company with a passion except they have a decent and uncomplicated product. They could be sooo much better though!!!

In September 2017, I started using Quickbooks Merchant Services. I did 3 sales, with two customers: Customer A was for $400 + $ $283.20 = $683.20. Customer B was for $500. On receiving the credit card statement, Customer B did not recognise my company name on his credit card statement, so he disputed the transaction. After I contacted the customer and explained that the transaction was genuine, he apologised and sent me a cheque instead. I explained to INTUIT what had happened. Regardless, as a result of this, INTUIT cancelled my Merchant Services. They said they were holding back $683.20 from Customer A as a deposit, in case this customer disputed the transaction as well. I asked how long they would hold the deposit. Their answer was for at 6-9 months. This would be sufficient time to establish that the customer would not be disputing the transaction.

Having used Intuit - Quickbooks since the inception of our business in 2011, we have always had issues with upgrading to the newest version each year. However, this year it was far worse. Upon installation of the latest Intuit - Quickbooks Enterprise 18, we were locked out of our own company file. The password which worked flawlessly with the previous version of Quickbooks Enterprise 17 would no longer be accepted. We were forced to do a Password Reset/Recovery, where Intuit emailed us a temporary password. We were very shocked that Intuit took over our company file and locked out EVERY user we had! In essence we were held hostage by a program that we paid over $2,000 for!

I have now for a month and a half spent hours at a time with Quickbooks customer service trying to figure out why my bank statements for specific date ranges cannot be downloaded into my Quickbooks. My qb won't except the qbo format and I have at nausea troubleshot the web connect/direct connect issues with customer service. I have qb pro 2018 and am now more knowledgeable than the Philippines customer service supervisors that are very limited in ability to help.

It is rare that I run into a company with a lack of integrity, such as QuickBooks. I have been banging my head against the wall wondering why I continue to receive bills - months after cancelling my account. Today I called customer servicer (the gentleman was wonderful). He verified that when I opened my account via a phone conversation with their sales team, two accounts where opened - under the same name, email address - but different levels. The company has been charging me double and now refuses to refund me for the second account in full. The customer servicer rep stated, "it's our policy to only refund two (2) months, but we're going to give you six (6) of the fifteen (15!) months back. I will not recommend this company to others - for sure!

After purchasing software, they assigned it to a different person with the same name as me. Then I spent hours on the phone trying to get it sorted out. They finally refunded the money and had me buy a new license. Then when I finally got the software working, it was still showing the other business and person on my account. Then I filed transfer of ownership form. They told me to send a copy of my receipt (shouldn't they have that on file?). I did, to the specified address, and they emailed and said I had failed to send the documents requested and closed the case!

I have never been so angry with Quickbooks system as I am now. I had desktop 2015 version and was forced to purchase a new version. I never realized the incompatibility and complete difference between the two versions. This transfer occurred towards the end of the first quarter. No payroll information was transferred over; half of my payroll was on the desktop and half was on online. Therefore I am not able to generate quarterly reports to turn into Fed and State. I wasted over 2 hours working with Jasmine tech and Debra supervisor with the only statement that it is my fault for switching in the middle of the the first quarter and should have waited until the quarter completed! Are you kidding me?!

This is my first review on Consumer Affairs but I can't hold it to myself. Anything I try to do online on Quickbooks I get an error. I try different functionalities (login to the bank account, setting up payroll, seeding invoice) and nothing works!!! I don't understand how they are charging monthly fees for it. I will have to look for another tool! But save yourself time and look somewhere else!

In the many years I have used Quickbooks, I have seen many ploys to get users to upgrade the software they bought, but this latest one is the worst. At the end of this month Quickbooks will close the door to anyone using their software program who wants to be able to download transactions from their banking institutions. I am an independent contractor and have bought and used many versions of Quickbooks over the years. In the past, Quickbooks would pull their technical support from a product once it had "aged out'. Most experienced users already know how to use their system so don't require technical support, and could keep using their older software.

I had a problem opening my Quickbooks 2018 Pro this morning although it worked fine last night. I contacted tech support and a tech asked to control my computer and run diagnostics. He determined that my files were corrupt and he can fix them. He explained that I had two choices of tech support plans that I can purchase. The first was for three years/299.00 and a second choice for five years/599... I explained that I did not believe that the problem was caused by me and I wanted them to fix it at No Charge. He explained that he felt that this happened by some sort of upgrades ran on my computer for other programs (which did not happen). I asked if running a backup of good data would help the situation and he assured me that it would not.

Product didn't download properly and the website says you have 60 day to refund! They harassed me about getting my refund AFTER I shared that the PC (brand new) I was using wouldn't download the software and I was UNABLE TO USE IT TO PREPARE OR FILE TAXES. They suck in so many ways.

In case no one told you (as happened with me), you the customer after cancelling and migrating all of your information offline, have to go back into QBO and cancel your own subscription and payroll plan. Otherwise, they will continue to charge your credit card - even though you've spent hours and hours on the phone with them remoted into your computer migrating all of your info off their website. I don't believe the left hand knows what the right hand is doing. I was told that they would refund all charges because I cancelled within their 60 day limit. Apparently not true - or the one department simply does not know what another department is doing.

I converted from QB desktop to QB online and it has been a nightmare. The customer service team is terrible as they are not knowledgeable about any part of the payroll process. I have spent well over 7 hours on the phone trying to fix errors from the conversion. This is the worst product I have ever purchased. If there is a class action suit against them I will certainly join.

This company had an account opened in my name for 7 years. They charged me $34.90 a month for 7 yrs. They never sent me a statement or email therefore I had no idea about this account. They refused to give me a refund.

I recently processed my first credit card transaction and it was the worse experience I've had in my 19 years of doing business. My main issue is disclosure and transparency of fees and hold policies. When I called into customer service to get help no one had the authority to change or modify the transaction (or that's what they told me) and to me that's a major CSR issue. I use to process with Square, but I thought I would give Intuit a try because of the accounting features connected with the service, but I make a huge mistake. I will be taking my merchant processing business back to Square, which is seamless and simple for small business owners. Also I will be speaking to my attorney about your account set up and disclosure policies/procedures.

Very weak support system. First tier tech support requires asking you multiple questions over about 30 minutes only to get to the bottom line, They will need money to help you as it is not covered under your current plan. The program would not work! What a scam. I wish for a better option. :(

After over 10 hours on the phone in 6 different calls over a period of two weeks with their support departments, I was NOT able to correctly input data using the online version of QBs. It was not a problem uploading from my QBs desktop, it was a "cliche" they had on their end, which they said that they were trying to "fix". Two weeks later, they were still trying to "fix" their cliche. The QBs software is an excellent product but if something minor goes wrong the personnel in their support area is totally incompetent. I have never been subjected to less qualified individuals in over 50 years of business. I would not advise anyone using their online version and stay with the desktop. QBs needs to re-evaluate their service. It is far below average. I have now talked with other business persons using QBs and they all say the same thing. "Good product but poor customer service".

I was a customer with Quickbooks Premier. I went to Costco on 2-25-18 and bought Quickbooks Pro 2018 which came with 1 year of payroll on 2-28-18. I called Quickbooks and cancelled my Premier and was told everything was cancelled. On 3-20-18 Quickbooks took 430.81 out of my checking account so I called them to get a refund. They told me they needed to talk with someone that no longer works for me to be able to cancel the account after I was told last month it was cancelled and they cannot refund my account until they put me as head of the account and that would happen within 24 hours. I called them 26 hours later and they told me it might take up to a week and they still won’t refund my money even though they agree it’s wrong. Then they called me and said they need me to submit the following info before they can remove the person and put me as primary.

Intuit flagged transactions we processed through the Quickbooks invoicing system as 'potential fraud' (fairly standard industry practice. But I responded with my correspondence to back up the transactions immediately. Although Intuit said funds should be released in 48 hours, I am nearly a month later, still waiting for the 22K they are holding. I have called multiple times, currently on a 45-minute wait time to reach someone. They have received my paperwork, and have not sent any additional correspondence, despite holding my $22,000 dollars. Crooked processing companies everywhere.

Our Quickbooks for Mac file became corrupted at some point during the past year. We then had to PAY for support, to fix their software issues. We found out only by trying to convert the file to accountant's copy (once ALL the books were done for the year and thousands of hours completed to do that). We called Quickbooks tech support, only to have to speak to multiple (non-American based) tech support "experts", HOURS of time on the phone ONLY TO LEARN that our file was essentially "critically corrupted" and unrepairable. Quickbooks software DID NOTHING to notify us of these corruptions that were apparently happening all along. I asked WHY didn't Quickbooks software NOTIFY us of these corruptions WHEN THEY STARTED?

Tried to get clarity on a monthly fee which turned out to be a merchant account fee which I was not aware had been turned on. Apparently while you can activate online you have to call cancel. Tried calling several times but eventually took 40 minutes to get someone. They refused to give anything more than a 2 month refund even though they could see it was not being used, and then switched off the wrong account (which in a way was good as I did not know I had a second). The customer service analyst (Alyssa) and her supervisor (Katie) both maintained that position and the supervisor said she and her manager could be fired if they went outside policy and gave more than 2 months credit. This took over 2 hours on the phone to get to this point as every time they needed to do anything they would put me on hold for 10 minutes at a time.

Their customer service is comparable with the former Time Warner Cable. It takes 30-45 minutes to speak to anyone, then you are transferred to one of their depts, and at the end most likely your problem will still not be solved. VERY frustrating, I don't know how they get away with it.

I took advantage of a promotion and bought 500 wallet check envelopes before I was out of them. It took me a year to start using them. The glue was bad. No stick at all. When I called, they said that I was past the replacement warranty and would not send me ones with glue. So now I have to scotch tape 500 checks. Granted, I should have tested the glue immediately, but even so, the glue should not be useless in a year. I say it's a bad product so beware of Intuit glue and be sure think twice about buying through their discount promotions.

Will never buy any product from this company again!!! It sounds like a bad joke if it were not true: Bought Quickbooks in OfficeMax and tried to download it when I got home (No disk required, software is downloadable). The download process went well up to the point where it asks for the License numbers. When I started keying the numbers in, the installation program exited without warning. After several attempts with the same result, I called Intuit for help. I was told that in order for them to help me install the program, I had to buy some kind of a service package!!! Incredible, after paying hundreds of dollars, they expected me to pay in order to get the program to work. Bye Bye Intuit, I make sure we never cross paths again.

Our co. left ADP and started processing our own payroll thru QB's online this year. This has been a total nightmare! They used to have a Chatbox but took that off early Jan. because SO many people had problems with payroll taxes. So you're forced to sit on hold on average 20 - 30 mins. And the absolute worst part of it is you get a "programmer" who doesn't have a clue about accounting or payroll taxes! And this is an accounting program!!! She didn't even know what EFTPS was and still had the nerve to continually argue her point... her point being she could not help fix the problem.

I have been using Quicken for over a decade and have always been happy with the application. I was forced to upgrade to 2018 from 2015 and the performance went straight down the tubes. Entering transactions takes forever. It literally locks up the entire machine to where I lose my cursor and everything. I am a software developer and systems support myself and have tried everything I can think of. I have worked with customer service twice and they keep telling me to do the same things over and over again. I have the exact same problem on both my Lenovo laptop and my custom built desktop. I have spent HOURS working with this. DO NOT BUY! Looking for the best alternative to switch to.

QuickBooks support is horrible. I needed help aligning my checks to print correctly and the support person refused to help me unless he logged into my computer. He wouldn't even speak to me without doing so. I have confidential information on my computer and didn't want anyone logging on. He wouldn't even offer to point me in the right direction on how to fix it. QuickBooks doesn't care about their customers.

Save yourself the time and trouble, manually file your taxes with a real accountant. I was SO excited for the streamlining of the QBO (Quickbooks online) for my 2017. It seemed like smooth sailing until August, when a bug in their system stopped my bank accounts from syncing. The last 5 months I have had the most aggravating, time sucking, inept tech support experiences I have ever dealt with, and my issue was still not resolved and in fact made worse by one of the reps. I have wasted WAY more time dealing with these frustrating and unproductive tech support than I would have if I just filed manually (which I have to do now anyway). 7 different inept tech support experiences later, I have canceled my account and demanded a full refund.

QuickBooks Issue (February 7, 2018). Once again, I am having an issue with the annual fee for QuickBooks Online (QBO), that just keeps going up and up. I have been a QBO user since I started my business 10 years ago. Since that time, I have also added 3 more companies that I have done the books for. In the past year, one of those companies has decided to go to the competition due to the exorbitant price increases by QBO.

ProAdvisors pricing is higher than the promotional rate offered. The wholesale billing price is supposed to be a benefit to clients offered by ProAdvisors. Intuit however is undermining ProAdvisors' businesses by charging a less expensive price on their website. All ProAdvisors should get together and create a class action suit.

Where to even begin... I've been a QB Desktop user for 15 plus years. About a year ago I decided to switch over to QB Online in order to be able to access my company file remotely. WHAT A MISTAKE! Once the conversion was done it didn't take long to realize what a miserable POS this program is. After sitting on hold for a ridiculously long time to get help converting the online company file back to the desktop file, I was told that they CANNOT CONVERT the file BACK TO the DESKTOP version. Since I already had a couple months worth of data already entered into the online version, I had a choice to make. I could manually re-create the info in desktop from when I converted to online, or I could suffer through using QB online. My mistake was thinking that I could "live with" QBO. My advice - DON'T DO IT! You will kick yourself every time you have use it. Either way, it's a painful, miserable experience for which I don't have the time.

Your slogan "simplify the business of life" is not true. Intuit has managed to complicate it unnecessarily. First off, customer support is the worst of any large company, and that includes the notorious phone and cable companies that I have ever experienced. I am a small business Enterprise customer and yet no direct lines to its people. Intuit outsources its customer support to call centers (mostly the Philippines) and while they may be able to speak English, they do not completely understand. I had to repeat my requests and questions several times before I got any semblance of an answer.

I strongly would not recommend using QBO. Everyone I've contact about QBO is 100% incompetence. I signed up mid last of 2017 but some reason I was unable to upload details and save them, so I raise the issue and they said I need to wait so they can sort this issue out with the back end team which I was OK, this happen from day one. In the first two months I’ve emailed them several times and still no result but they were happy to continue take my money. I asked them to stop payment until they sort the issue out but they ignored it. I unsubscribe QBO and like I said they were happy to still take my money after I requested cancellation so I had to cancel my card.

Do not subscribe to QuickBooks. I had my account for three days, and I have not been able to use it even once. I've now spent about 5 hours of my time just trying to log in before telling them to cancel my account. However, they now have refused to cancel it, and it is on my direct debit. I'm taking a breather before facing the inevitable hours of hold music trying to cancel my account/get this company off of my direct debit. They've gotten everything wrong from the get-go and seem entirely incapable of fixing it. Furthermore, the customer service representative seems to think that this is all my fault despite the fact that all of the problems are happening on their end. My experience with their customer support team have ranged from awful to godawful.

I can't describe how angry I am at the moment (Quickbooks Bank feed Sync Issue). I followed every step Intuit asked me to follow to have them tell me I am not listed on my account? Are you freaking serious? I am a single member LLC and have any and all information you want regarding my business. I am tired of these huge corporations being able to waste people's time and money. Go with Xero or FreshBooks and let these clowns lose market share.

I don't know where to start... I am on a Mac and Intuit has never, ever, ever really supported the Mac well. Now they have discontinued the desktop version of QB on the Mac in favor of the online version of QB. I have used the QB Online for the past year and it is a buggy piece of junk. Really terrible. The desktop version of QB used to cost $299, the online version (for the same functionality) costs $600 per year!!!

On June 6, 2016 I paid $219.95 for the 2016 upgrade of Quickbooks. I purchased Quickbooks 2016 specifically for its emailing feature that allows emailing of invoices, reports, etc. through Microsoft Outlook. I would like a refund of my $219.95 upgrade cost because the product fails to do what it is supposed to do. With the most recent update of Microsoft Windows 10, Quickbooks 2016 emailing feature stopped working altogether. The option to reset the email in Company preferences is greyed out—it's as if Quickbooks is forcing customers into a subscription based model, even though I purchased the standalone version. The inability to email invoices is a huge problem and Quickbooks has done nothing to fix it.

I came down with Shingles, diagnosed on 12/17/17. If you have had the virus or know someone, you know how debilitation and painful it is. It was across my left breast, around my underarm to my spine. The oozing scabs that form and eventually dry up are painful, but the most painful is the on-fire nerve pain. I already have nerve pain from fibromyalgia, so this made it even worse! I took the QuickBooks to Office Depot on 1/17 and was advised I have to return to Intuit. I called on 1/18 (10 days past the 60 day return date) and asked for an exception. I offered medical documentation. The usual empty "I'm sorry but no" reply upset me. I'm still not over the nerve pain and was met with an uncaring, non-compassionate, scripted decision. I hear that there are competing products to QuickBooks now and will never, ever buy another Intuit product unless I am forced to. I hope they all get Shingles and suffer like I have for the past 6 weeks.

I used Quickbooks for a few weeks in spring of 2017 when I was taking a course in Quickbooks. I continued to be billed for QB well into fall and took hours to get it straightened out. I THOUGHT that would include PAYROLL which was not being billed at that time, DID THEY FIX IT? NO! Instead they started billing me for PAYROLL!! I have now explained to the third person who says kind platitudes obviously pre-written by the company about how sorry they are, but if they would only get it right they wouldn't need to waste my time with their fake apologies. I spent a couple hours in September and thought it was solved, so far today another hour.

I have been using Quickbooks for about 14 years. Every time it was time for renewal they would contact me to pay. In 2015 they started charging me twice a year. when I called to find out why I got the run around from everyone I would talk to. In 2016 I was finally able to get an answer, They had been charging me for two companies when I told them I didn't have two companies. That we have just one and it was DBA as and had same EIN number. I was told they would check on it. I received a call back and was told they tried to combine the two companies and when I did an update it destroyed my files, thank goodness I had done a backup to a external hard drive.

We use multiple companies within QB and find that switching from company to company is very time consuming. The additional need of a password make the whole process even slower creating a clear loss of efficiency. Considering moving to NetSuite if Intuit will not drop the password requirement or at least give purchasers the option to choose if a password is needed. Not really necessary for a one-person user.

I was using QuickBooks Desktop (PC version) and really enjoyed it. But they eliminated the ability to sync with my bank and I wanted something I could use on the go with a laptop between home and business. I have an iPad Pro and the online version of QuickBooks is terrible! I can't do anything on it- the screen doesn't scroll, or it doesn't fit, I can't reconcile or view or modify entries easily if at all. With so many iPads out there I would think they would create an app or software that is compatible with this equipment. I'm looking to change to another accounting app.

On 1/2/18 I was making a notation on one of my vendors. On 1/2/18 I had to make another notation on the same vendor, but it was completely gone. Every check I had issued to this vendor no longer had the name of the vendor as the Payee, rather it has two initials "ke" on every check all the way back to 2011. I called Intuit and spent over 50 min on hold, hung up on two times and finally when I did get a to talk, I was transferred two times, therefore speaking to 3 people, this all took 3 hours of my time. No one knew what to do. I have been through this before with Intuit too many times. I really think I have a virus in QBPro, not my computer, because I just had it worked on for two days and nothing was found. Any suggestions would be appreciated.

The only good thing I can say about Intuit Merchant Service is that they aren't scumbag shady that are here to steal your money. Alongside that, Intuit has a lot of work to do. First and foremost, their chargeback department is a nightmare. As with everyone else has been saying, hold times are 45 minutes plus. Wasted 1 hour and 1/2 on them to get documents which I requested. I became skeptical because I got the docs I wanted within 5 minutes, so now I have wait 24 hours? Something was not right and I knew it. 24 hours later came and that ** I was talking to gave me a the cover letter of the chargeback I already had!

I bought the second license of Quickbook and asked Beverly Lang for a 10% discount. She said she cannot give a discount unless I must open a merchant service from Quickbook. I got Wells Fargo service me already, so I did not want to open one more. I agreed to purchase one more from her and she charged me on my credit card. I have just found out before Christmas that she charge extra $100 plus Texas tax = $108.25, and she refused to refund based on her mistake that I kept her email to prove. I do not think anyone should buy from her. To me, it is fraud!

I was shocked to receive a credit card renewal email without any contact information. No phone number!!! I have been a customer for many years (too many to count), but this year I don't need their TurboTax software (various reasons). So, I want to cancel my renewal, but there's no phone number to do so. I tried hitting reply on the email, but "Address not found". Of course! I visited their website but no contact information. Finally I try one of their other products (Accounting Software) and there I find a number for Sales. So I try that and after a long, convoluted menu, I finally am able to talk to a real person, who gives me a couple of numbers to try! Why do companies make things so difficult? They're not fooling anyone!!!

Upon submitting a credit card payment through Intuit payment system I received a blank page response. After about ten minutes of trying to get answer from their electronic system I got phone number of their customer service. Wait time was over 45 minutes; the help desk attendant attitude was horrible, as she refused to accept Intuits’ responsibility for obvious bug, try to rectify the situation, give her name, or escalate the issue to her supervisor or other group…

Jan 4, 2018 tried unsuccessfully to open Quickbooks Premier - Retail Edition 2015, went through the repair program 6 times and 3 restarts. Called Tech support and was informed that the program is only good for 3 years and they tried to sell me an overpriced upgrade. I purposely have not upgraded because of my dissatisfaction with Quickbooks, but now am forced to spend $400 for an upgrade at access my data... this smacks of APPLE and the iPhone battery degradation issue. Obviously has a timer/clock built in so it will not work after Jan1 three years from the edition date. Found an upgrade at Sam's Club for $100 less than Intuit could accommodate. Quite unusual they can't even beat their own retailers!

I am a bookkeeper for three different companies and dread when I have to call QuickBooks. I was on hold for 55 minutes waiting for tech support at one business and then got hung up on. After an additional hold time of 40 minutes I finally got someone on the line. Once they are there they are on, they are usually very helpful, but I found out, after hanging up, that the problem was only half fixed and had to hold another 45 minutes to get through. For another business I wanted to add a user and found out I couldn't do so because my Premier version was going to be retired and I would have to upgrade to the 2018 version at the regular price as a new customer. There is no reward for being loyal to this company. Hire more people Intuit! You obviously need more techs and how about an upgrade discounts for those of us who have supported you all these years.

I opened 1 account with Intuit for Quickbooks in April 2016. As soon as I opened it I was informed they had issues with Chase bank accounts and they could not download any of our bank statements. So we had to pay for another service that worked and took our loss like big boys. We find out that in 2017 Intuit charged my credit card $724.94. So we called in October and spoke with customer service who is located in a third world country. I was assured I would get a full refund but this never happened.

We were forced out of QB Enterprise Solutions v.11 (a desktop product) in 2016, when Windows 10 was patched and our QB software suddenly quit. The new QB Enterprise was VERY expensive for desktop software, so we subscribed to QB Online Plus instead. The rep quoted $24 per month for 12 months, to be increased to $40 per month after that. We only have one user at a very small business, so it seemed expensive, but we figured it would be the best solution. In our 13th month, they started billing us $50 (not $40) per month, and I would like to go back to $40. I cannot reach them by phone due to a 37-minute wait. I am writing a letter to the Intuit headquarters and I just hope they will meet their original promise and not give me some legalistic BS about their "right" to change prices at will.

1/27/2017 I was forced into upgrading from 2015 to 2017 version. The agent doing the upgrade did not tell me there would be an annual fee of $299.95 per year. While performing the upgrade, Intuit managed to lose several of my company files that took 2 or 3 days to recover. I received a notice 12/1/2017 that my credit card # had been saved and I would be auto charged. Now QB is wanting to get on my computer and upgrade to a 2018 version which would require remote access - no way! The other option is still waiting in the wings. Bottom line, buyer beware. The company lies. This is fraud!

Unbelievable! I purchased Quickbooks Desktop Pro 2018. I installed it into my computer and began to input my information. I have rental properties and was wondering how to input the rental amounts. I called for support just to find out that "they don't really have support for free." They have "levels" that can be purchased for a fee. The last fee was $499.99 for technical support for their product! I cannot believe that a company that offers computer applications for sale, will not help you when you need it! I have never heard of such a thing! What in the world? So, if you ask my advice, make sure that you purchase a bookkeeping app that offers "FREE" support. I will make sure as many people know about this sham of a company! MY ADVICE: DO NOT PURCHASE ANY PRODUCTS FROM INTUIT! THEY CAN GET PRETTY PRICEY SHOULD YOU NEED ANY SUPPORT!!!

The worst company ever!!! On the phone for 5 hours and more just on one day! Others days it is at least 3 hours! Every day I'm on the phone trying to fix the mess they made when they transferred my account from desktop to online only to find out the rep lied! Then when transferred back to desktop it was never the same! DON'T YOU EVEN THINK ABOUT USING!!! WHAT A NIGHTMARE OF A COMPANY!!!

OMG-My PC crashed and I have older than 2017 QB Pro but still pay $400 per year (current) payroll and George tells me too bad...No help. Cannot reinstall. Must pay full price for 2017 QB Pro. What a sham! Shame on them. They charge too much to begin with. Giving Payroll order ref ** 1/14/17 for $468 and should run thru April. Cannot locate original QB Pro order. Old customer number is **. For what we pay Intuit, one would think they would allow reinstall...other even more expensive software like ESRI products do. Please speak with them about this!