Intuit Quickbooks Reviews

Customer since 2017 unfortunately. It just keeps getting more and more expensive with either no improvements in quality or worsening quality. Now it's shoving AI down my throat with no option to turn that feature off. If I had control over bookkeeping software it would be among my last choices.

Horrible customer service, I had QBO for 4 years and it was bearable then stated another business in 2025 and started using it again for it only to be multitudes worse. Prices have increased and it has been impossible for me to reach customer service with a basic question. I am now actively seeking a better software than them.

I have been a QuickBooks Enterprise Manufacturing and Wholesale edition user for almost 18 years now. Over the last few years the pricing has risen dramatically and the functionality has been decreased. I used to pay bills basically with one click, sending the payment instructions to my bank. That functionality was taken away about 2 years ago with the addition of Melio which charges me to hold my money for 10 days when I have them write a check. So I am writing manual (printed) checks and stuffing envelopes like it is 1995. With my recent forced update I have corrupt files. Intuit has not responded to me in 24 hours with a solution and now the shipping manager is worthless as well. If you are starting a new business or looking for accounting software, stay far away from Quickbooks.

This company has become one of the worst money hungry ignorant bunch of idiots anyone has ever dealt with. Why should I put my company information online and trust you when your people can't even find their way out of a "paper bag" you do updates and everyone one of your employees. "I am sorry I only have a limited range of information. Let me transfer you..." I have been a customer for over 20 years and I am shopping for another accounting program ---- the price for everything has reached over $7500.00 a year which is ridiculous especially since your customer service sucks!!! And now your product sucks also... and letting you have my private information online there isn't a chance in hell that is ever going to happen, maybe you should spend sometime creating a better product with more trained employees.

I would give it Zero Stars!! WTH is happening with this company? We learned on Jan 8, 2026, that our accounts were closed. No email notice other than "We are closed." We contacted them right away and 3 1/2 hours later talking to 7!!!!! People no one knew what to say. All they said is "We will escalate." Called again on Friday, this time we were on hold for over an hour and 40 minutes and talked to 3 people. In November, I received a call from a foreign woman that says we owed qb $100,000 and that we needed to pay this back at a link she was going to send. Immediately, I sent an email to QB customer service asking to see if this was fraud. If not, that I needed to see correspondence on how this could have happened. Nothing.

Many QuickBooks Online (QBO) users, frustrated with poor support, cite long wait times, agents lacking knowledge, difficulty resolving issues (like account access or billing), poor communication (delayed replies, chat lag), and feeling forced into higher tiers for help, leading to considering alternative accounting software. Common complaints include unresponsive support, generic solutions (same links sent repeatedly), and difficulty with complex tasks, making users feel stuck and unsupported.

I received an email that looked like fraud from intuit. I called support and spoke to Mary Grace. She had difficulty understanding what the issue was. I gave her all the information from the email (she said I couldn't forward the email). The after 30 more minutes she said she was still investigating the issue. She then sent me an email asking me to fill out all the details I just told her!! I ask for a supervisor and she put me on hold and would not pick up; a supervisor never came to the phone! I was on the phone for 1 hour and 30 minutes! Unacceptable! QuickBooks charges us an enormous amount of money per year (prices have tripled) to have a subscription and then treat us terrible!

I've been an Enterprise user since 2003. QB services & fees have become horrible the past few years. They've sent me exuberant price increases over the years & the 2026 payroll price increase to include a per employee amount has me shopping for new software. I can't even tell you how many various problems I've had over the years with Intuit. I'm over it. They're not worth the money & act as if you're captured by them!!! My IT dept has always complained about them & this last increase is all I can stand from them. Now it's time to go shopping.

My experience with QB and their customer service has been horrible so far. They hold your deposits without any resolution and they do not realize how this can affect a small business owner. I am placed on hold for over 1 hour, continue to get re-routed to the "correct department" just to end up receiving a reference number of which I never receive an update for. They claim to have emailed me about my account but have not received this email, but for some reason I do get calls and emails about upgrading my services or adding on services. I would not recommend this to anyone.

I paid for 5 months this software, once I generate an Invoice and my client paid me they retain the money and told me that they can process the payment because I don't have a SSN But I explained them that I'm foreign business owner have a LLC and EIN and I submitted all docs that they asked for but they end to cancel my subscription, they were racist and the girl from customer service was mad and angry.

Unbelievable incompetence... there was an update by QuickBooks... blew my software and data. I worked with QuickBooks to fix... they ultimately had to install a new version of desktop pro 2024.. All of my data is GONE for 3 companies on Jan 12th, Tax season!! QuickBooks tells me it is Microsoft's fault due to a snapdragon server... they told me i need to go out and buy a new computer or change my Microsoft software to an older version. This is not only a fraud but criminal. I am a one man show. Abandoned by QuickBooks. They have no solution to this problem... Sounds like Law Suit time. Meanwhile I have to scramble to recreate all my financial data for the past year.

Issue was resolved by QB. Thanks.

Quickbooks just cost me $50 bucks by not adding tax to a specific item when I had just corrected the tax classification live on the sales receipt before printing it out. Why is all the inventory I enter into the software non-taxable? I have spent countless hours correcting all the default "non-taxable" settings applied to everything I sell. I even hit the charge "tax on everything" setting and it still didn't tax it when it was supposed to. Additionally, I can not convert an estimate to a sales receipt, only an invoice. Not practical. Not user-friendly. It is major upkeep just to get the figures accurate.

Quickbooks should be a stable platform for business use. It is the MOST unreliable, un-intuitive and expensive (continually escalating fee) software I have used in my career (over 40 years). Intuit apparently tries to handle so much data, that it cannot support a simple data assimilation and reconciliation without numerous system crashes and unduly slowly responding software. I have searched for an alternative. I wish I could use the QB from 10 years ago. It did what was promised. The last several iterations are an absolute nightmare!

This is absolutely the worst customer service I have ever had the displeasure of working with. I spent at least 2 1/2 hours and got nowhere. I was constantly transferred to the wrong department asked to speak to a manager was promise I'd be called back and no one called me back. To put it mildly. They suck so bad I wish I had never had to deal with them and I had just an easy thing I wanted to have my account reactivated, and they seem to have had no history of an account that I had had for 15 years, Buyer Beware!

I tried to use Quickbooks Online for my roofing business. I was only able to log in for maybe a week in the beginning. After that, it said "Access is Denied". Due to this, I couldn't log in and chat with support; I had to call support, wait on hold for hours, and deal with their incredibly rude and amateur support staff. It was like calling a 1-star fast food chain's front counter. Zero help and major attitudes. It's clear that they are absolutely miserable working here. Unless you want to waste hours of your life on hold and deal with low-IQ, rude people, I would suggest trying software but Quickbooks. Nightmare...

Simply put, DO NOT USE QUICKBOOKS. THEIR SOFTWARE IS ABSOLUTELY FAULTY. Quickbooks user for 3 years. 25 employees, 5mil+ yearly revenue.... BIGGEST MISTAKE IN MY BUSINESS CAREER without question was purchasing this. Realizing that not all the transactions are accurate when being pulled by Quickbooks. So, now I have to go through 8000+ transactions to FIX THEIR PROBLEM AND-re-do taxes for all 3 years. Seriously, you will understand how janky this software is within 3 days of using it. MY mistake was not cancelling it after 3 days only because I already have all my data uploaded-which was a disaster to begin with. Give it a try and YOU WILL SEE.

It's taken me quite some time to file a complaint, all my questions and calls have fallen on deaf ears. My experience with QB the last 2 years has been awful, we are actively interviewing and pricing out the cost to convert to an alternate vendor. We use QB Enterprise Desk Top, along with Intuit TIME for tracking staff time. TIME only syncs with QB half of the time. When it does not sync, it is no less than a 2 hour process in dealing with QB support to clear. This is a known problem that we have had at least every other month. Today alone, I have been dealing with them since 8:30 am, it is now 12:09 pm. This is a reoccurring issue that requires re-booting, or re-loading or re-something each time, on their end.

I am a small business owner operating a junk removal and dumpster rental company. I used QuickBooks Merchant Services to invoice customers and collect payment before services were rendered. In November 2025, a customer committed fraud by using multiple different credit cards across several transactions. QuickBooks later confirmed this activity but has no system in place to flag or prevent it. After receiving chargebacks, I was advised by QuickBooks support to enroll in Chargeback Protection and was explicitly told that any disputes received after enrollment would be covered. Based on that information, I continued using the service.

I used Quickbooks Online for payroll. I was just notified by IRS that Form 941 was never received for 2022. I tried to log in to find it but the system would not allow me to Resubscribe. I spoke to support who told me they don't keep payroll tax records for more than 1 year. Not even the form they didn't prepare correctly. Now I'm out $1,080. Just trying to self-serve to get the form was insanely difficult. The frustration level I have felt every single time I tried to use QBO is untenable. Use ANY other product! The amount they charge a small business and then aren't there for their customers is WAY too much. A ton of money for no service.

I am very disappointment with Intuit QuickBooks products. The quality of their products has decreased significantly in the past several years. The customer service is horrendous. When you try to reach out to customer support through your account "Contact Us", you send up going in circles with and AI robot. They say they will connect you to a chat, but nothing happens. It is nearly impossible to get the support and assistance you need. Also, there are so many glitches. The feedback button stops working randomly, their reports take 10x longer to load now, and their payroll system is absolute garbage. If you can go with another service for your books, and especially for payroll. Do it. Do NOT go with QuickBooks Online or QuickBooks Payroll. Incredibly disappointed.

I chose to become certified as a QB Pro Advisor and have been working with a Client for 3 months. A major reason I chose QB is the QB Payments feature where I do not handle ANY credit card data. QB Payment is PCI DSS compliant, so I thought I was all set. Wrong! Even though I do not see, store or use any credit card data, I also have to prove I am PCI compliant. The ONLY option to do that is through SecurityMetrics. Just to get the SAQ-A form completed so they can submit it to QB Payments for us is $85 per year. Plus they require a large yearly fee to help us remain compliant. This is NOT optional. The extra cost was not revealed until a month after we began using QBO. We never would have chosen to work with QBO if we had known this in the beginning. Currently looking for another accounting software that will fit our needs and not surprise us with large extra hidden costs!

Latest update made me cancel my subscription. QBO has gone too far with pop up ads and other unnecessary fields that can not be turned off. Switched to FreshBooks for 25% of the price and love it. Goodbye.

The worse customer service ever… Still on hold with foreign call center 3 hours with people who do not even solve the problem. Been transferred 4 times now…. Go anywhere else for $9800 a year plus fees.

You need a code talker to find a customer service number. So first - to the question mark, type in your issue, AI person asks some personal information and then gives you a choice to communicate via chat (wait time 0 Minutes) or receive a call back (wait time 2 minutes) 10 minutes no one entered the chat... Finally got a call back who gave me 3 contact numbers - none of which are accessible through a Quickbooks account. Also, if they jack the price up anymore I am out. Terrible.

Went to go on QB support. They said I don't have permission, WHAT? I AM THE OWNER! I called 4 hours later. Found that for me to get ownership back from the QB I pay for I have to send in a copy of the front and rear of my license, 3 pictures of my face and call my attorney for all my corporate papers. I asked how this employee did this without any of the info that you are asking for? They said that they didn't know. Promised multiple calls back, crickets. Gave them the case number. They said that it didn't exist, had to start all over. HOLY CRAP! I WANT MY QB BACK, HOW CAN THEY DO THIS, SOUNDS LIKE IT'S TIME TO LAWYER UP, If I could give a minus 10 start I would.

They keep increasing the price every month. I started paying $33, and after two years I’m now paying $40. At this rate, I’m worried it could reach $80 in the next two years. To make a simple edit, they asked me to upgrade to the Advanced plan for $90/month, which is completely unreasonable. On top of that, their customer service is very poor — I waited over an hour, went through multiple verification steps, and in the end they just told me I had to upgrade my subscription. Not worth the price or the hassle.

I had someone (fraud) use my bank account to purchase Quickbooks. Even after reaching multiple times, quickbooks failed helping me get my money back. This is very disappointing and exhausting. I wish it considered a genuine request.

Customer service is awful and very difficult to understand. If you have ever used online payroll you CANNOT migrate your desktop data to QuickBooks Online. You will be forced to create a new account with a new subscription and then manually enter payroll information. They do not have the ability to merge desktop data to an online account with payroll.

Worst customers service and buggy software I've ever used. They want to push people to paying a monthly fee for their online version and I refuse to use an even worse product than the desktop version. Besides the countless hours of wasted time trying to get help with a product that constantly crashes (literally each time I open the program), the increased price gouging for their desktop version each year is absolutely abhorrent. FU Intuit.

We have recently migrated from QuickBooks Enterprise to QuickBooks Online and it's been a nightmare. We've had issues with sales tax, payments and payroll. We've been calling QB for 3+ weeks to fix the payroll issue and it's still not fixed. They are very compartmentalized so you can never talk to the same people and we aren't allowed to talk to those trying to fix the issue. It would be SO much more efficient to connect us, but they refuse to do it. We can't even get to a supervisor without being on the phone for hours. They have no accountability and although many of the people who talk with on the phone are kind, they have no power to fix it or get us to the "right people." We will be switching to Square payroll which we use with another business. They are wonderful in terms of customer service... Thanks - Leslie

I am very angry about QuickBooks support services. Have gotten numerous calls to subscribe, even after I told them no. They are misleading, pushy, very aggressive! This is a scam! Don't be misled to think you're paying for your annual QuickBooks subscription. Complete scam and rip off!!

They charged me over $225 in fees for something that was completely their fault. Trying to get ahold of customer service or anyone is nearly impossible. If you’re a small business owner, save yourself the headache and get another software.

It has glitches in the system but a big one that just happened made me lose $3,000 because of that glitch. I sent videos and pictures to QuickBooks' help line and they tried to blame it on my network but it is all online so if there is a network issue then you can't see anything. The video I sent shows the glitch on their system and they won't take ownership of it.

This company has so many deceptive and fraudulent practices, they added a payment link to an invoice I received from a third party (without the third parties' consent). I paid through that link 7000 plus a 25 fee. The person billing me cannot access the money as they have not ever consented to you collecting money for them. You will not answer a call from me because I don't have a quick books account. You will not return my money, and he has employees to pay. You are reprehensible. Next stop a complaint with the States AG- I'm sure they would like to know how you are conducting business in our state.

SCAM merchant. Services is a scam. They freeze your money for no valid reason and charge you return fees even if they closed your account. Really like them in the past. Now don't recommend them to anyone.

I had a subscription for 3 years with QBO. I paid this subscription. My subscription was just turned over to someone else like I have not been the owner nor did I charge anyone for those fees. I believe at the very least I should be refunded all of my fees, but in addition the $1800 the person that took over my books stiffed me for the work I had done that month. I really don't see how this is legal. I am owed all of this money back. I have new clients and will not hold with QBO because I can no longer trust. I will continue to use other accounting programs as long as this is the case. I called to complain and talk with the legal department. I was told I needed to talk to the accounting department which wasn't open for 2 more minutes. I said I would wait. They told me I could not and ended up giving me a phony number.

If I could put a zero for rating I would. From hidden costs, to the intuit refunding the money from my account as mid process into my normal business account. To charging me ridiculous amounts and fees. Trust me whenever I say this STAY AWAY FROM INTUIT QUICKBOOKS! Unless you want to be ripped off, lose business, lose money, and them to play it stupid as if nothing ever happened then go for it.

Intuit screwed up our payroll and now we owned taxes to IRS for late payment penalties. I sent all related documents to intuit 10 times including bank statements where it clearly shows that our taxes were withheld on time but paid late by Intuit. They closed our case and denied that it was their fault. Now we have to pay all penalties due to their mistakes! Horrible customer services. No one knows what they are doing. Very irresponsible!

I am extremely disappointed with QuickBooks. They placed a hold on my funds with no clear reason, and every time I called, I got a completely different excuse from every person I spoke to. No one seems to want to actually resolve the issue — they just pass you around, promise call backs, and then never follow through. Meanwhile, my business is stuck waiting on money that should already be available. It’s been nothing but frustration, wasted time, and zero accountability. I expected better support and transparency. I will be looking at other services moving forward.

BEWARE OF THEIR PRICING, They will overcharge you if you let them. Look at prices online before you give them your credit card info. They sold me the Silver Enterprise version in 2024 for $4450 for 3 users + $750 for payroll & their web price was $3900 for 3 users including payroll so they overcharged me $1300. When I called to complain to Gary the sales rep he said the reason I paid more was because their SILVER PLAN was more expensive than the GOLD PLAN. When I asked them to prove I had THE SILVER PLAN he said it was applied wrong & there was no way to prove it. What a ripoff. Do not trust this people to give you your best options. During many years of holding on to QuickBooks we went through many disconnections & gaffes in their software. By the way Tech support comes with the software for at least a year, but they will try to sell you that option on the first year.

CRAP PRODUCT!!! Do not waste your time, freezes, crashes and is a very unstable platform. The cost isn't worth the product! As far as the technical things it's supposed to do it falls flat every time!

What a crap product!!! Which translates directly to the company. Crashes all the time. Constantly losing time and money in this platform trying to recover where I was when it crashed. Listen… do your best to find an alternative solution to your bookkeeping needs. Quickbooks is a huge unfriendly time-suck of a program. It’s expensive and IS NOT STABLE!!!

I had cancelled my subscription and lost access to my 20 years of financial data, even though Intuit had initially offered read only access. I signed up again to a monthly subscription just to access my data. I then cancelled it, or so I thought. I got the "sorry to see you go" screen and nothing further, so I figured that I was done. There was a phone number, which I didn't think I needed because I had cancelled. I then noticed that they had continued to charge me. I again tried to cancel, and this time I called the number, which put me into a phone tree that eventually led me back to the website.

Stay away from QuickBooks! I sent an invoice to a colleague, with a request to pay through Zelle. However, the customer paid through the email, being charged $25 for the privilege of paying a bill!!!! Then instead of sending the funds on over to me, QuickBooks insisted on hold the funds for 5 days!!!! I spent an hour on the phone with customer service and a supervisor, and they were totally unable to offer a viable resolution. In all of years of doing business, this has never, never, never happened before. So I then had to contact my colleague, ask them to call their bank to cancel the transaction, and I'm picking up a check tomorrow.

I am leaving one star because I am extremely frustrated with QuickBooks. I have six credit card details saved in their system and I wanted to delete them to add a new one from a new bank account, but I couldn’t. I called customer service, and the associate named Dominique, who was very kind, told me that the system does not allow her to do it. In other words, your information stays there permanently. That’s what the system basically told me. I am very frustrated, sad, and upset, and I’ve decided to cancel my subscription with them and will look for another company to provide this kind of service.

Quickbooks online is a joke. Set up was very difficult and it still wasn't able to perform the tasks I needed. It made invoicing much more difficult and time consuming. No way to customize the invoice either, so you're forced to use their generic format. The hidden fees are the real deal breaker though. If you get paid using their app Quickbooks takes YOUR money, Quickbooks takes whatever they want, then pass you what's left a day or so later. You basically work for quickbooks and hope they don't steal too much before deciding to give you your money.

I have used QuickBooks online since its inception. IT went through its difficulties, but it slowly got better. In the last year though, it has bombed. With every update they make it worse. It has become terribly inefficient and difficult to use. Time to start shopping for a better solution after 20 years of use.

The worst service ever. Thick accents that you can't understand, they cannot get you to the right department. I've never seen anything so disorganized and awful in my life. If I could give them a negative 10 stars I would.

I would never recommend this software, desktop or otherwise. It’s inefficient and even when you turn off updates it wastes time and money updating. The fact it’s entirely too expensive is the very worst part. Don’t ever expect to be good with payroll taxes either. After all the updates they still can’t figure that out. And OMG the amount of sign in/passwords is unreal. Find any other software.

Prices have tripled almost overnight and now they have much worse customer service and forcing everyone into QBO, an inferior product that takes 4 times as many steps as Quickbooks Desktop to complete a simple transaction, print, consolidate a report without tons of unnecessary columns, and now they automatically file and pay payroll taxes incorrectly converted files and there's nothing you can do about it. You have to submit documents to a portal because it's all so unforgiving. The sales tax feature is pretty useless for most clients. Even as an accountant that has been an Advanced ProAdvisor with them for 20+ years, they don't trust me to make necessary changes without going through them. It's just so sad to see what it's become and the chaos and unnecessary extra money it has cost my clients to fix what Intuit broke. I cancelled my subscription and work off my old 2021 desktop program, which was wonderful back then.

QBO is the ABSOLUTE WORST PRODUCT I HAVE USED. YES YELLING! I hate this program now. It used to be simple. EVERY UPGRADE MAKES IT WORSE! I used the original QuickBooks for 20 plus years with no real issues.

We used QuickBooks Desktop in our small business for many years before switching to QBO several years ago. QBO is missing many basic accounting features that QuickBooks Desktop had. The QBO user interface is not intuitive. Recent changes to QBO have made the user experience worse. We are looking to switch in the near future.

This company use to be professional and efficient at handling all problems like most companies but once they start making millions of dollars off of their customers the quality of service drops below average. I had a situation where I changed business bank accounts so I needed help from a Quickbooks/Intuit representative to help me disconnect one bank and connect the new business bank account. The Quickbooks representative failed to tell me that I also needed to disconnect the old business account from Intuit payroll and connect the new business account. When I ran payroll intuit tried to pulls the funds from the old business account which was closed so they paid my contractor and put my account on hold. I had to pay intuit back the money they paid to my contractor plus $50 which was half of their original asking price for the return fee.

Bad Software, Bad support, High price. I am writing to file a formal complaint regarding the ongoing and recurring problems I have experienced with QuickBooks over the years. Despite being a long-time paying customer, I continue to face serious issues that prevent me from using the software as intended. QuickBooks has consistently failed to provide a stable and reliable service, with repeated technical problems affecting essential features such as T4 processing, bill management, and other core accounting functions. These are not minor inconveniences—they directly disrupt business operations, waste valuable time, and cause unnecessary stress.

I agree with you Gregg and Ryan. This is the ABSOLUTE WORST SOFTWARE I HAVE EVER USED IN MY LIFE. I've used it for over a year and a 1/2 and it only keeps getting WORSE & WORSE.... I used to use QBD but now most of my clients use QBO. It's so limited in it's ability to function. I can go on and on, and on .... I called customer service in July 2025 and I was told they were making improvements in the next couple of month but it only got worse. The bank downloads can't read what's actually entered in QB as a business and because of that, deposits that aren't matched get recorded to "Gross Receipts" in the Bank Feeds, so I have to manually record them when these "Bank Feeds" should reduce the "Undeposited Funds" account but NO. I'm just so tired of spinning my wheels on this software. Diane

Intuit traps you into using their software! QBO is ABSOLUTELY TERRIBLE! We had to switch from QBD because the annual fee just keeps going higher every year. I started using QBD in 2019 and it was $3,800.00/year. My subscription for 2025 was $6,400.00 and next year it would be almost 10k! They convinced me to go to QBO for $3,900.00/year which of course my comment to them was but that will keep going up every year also. I feel these subscription-based programs should be illegal, as I could still be using my 2019 version completely fine. There was NOTHING that was added or changed over the years that I use or need but I have to pay thousands of dollars just to use the software and once you're in, you are stuck.

Customer service is the worst of any company I have worked with. Save yourself the stress and find a different company to use before you get too committed. You will rarely get a English speaking CS agent and when you do after 45 minutes they still can't help. I think all they can do is a password reset. Not even sure why they have a CS department. It's worthless.

We have talked to several agents trying to solve our issue since we were hacked and our Quickbooks account was closed without letting me know. No one was able to help us or connect us with our supervisor. We have worked with this company for a few years and every time we call customer service it is absolutely terrible. There is no help at all. No one know what they are doing or care about the fact that our business receives money daily and now we have no way of making invoices or getting paid. This is the WORST COMPANY and I will make sure I write a Google review so that no one has to go through what I have been through!

I'm emailed by support and told to call. When I call, I'm told to email. I go to the chat for support and an AI bot sends me a never ending stream of unhelpful articles even after asking to talk to a person several times. Been working on the same issue for a month. Absolute Nightmare.

QuickBooks Desktop is a complete letdown. I spent good money expecting professional software, but instead got something that barely works. None of my banks — not even major national institutions — are supported anymore. The whole point of using QuickBooks is to manage finances easily, yet it fails at the most basic function: connecting to your bank. Even worse, the manual import option is a joke. I tried uploading properly formatted CSV files multiple times and got nothing but confusing errors. It’s unreliable, outdated, and feels like Intuit has completely abandoned this product.

Leave it to Intuit to mess up a good thing. The revised version of Quickbooks is a disaster. They are ** for thinking it was important to change that format that was easy to use and practical. Goodbye Quickbooks.

Quickbooks online is a million times worse than the desktop version. I was forced to switch to the online version and there have been nothing but problems ever since and now they changed the whole format so you cannot use the classic view option anymore. This is a terrible program. I am shopping around for a new program. I'm done with QB nonsense.

Hello, on 21st August 2025, Intuit, "QuickBooks", sent a request for me to provide a letter from my bank to confirm I have removed the Chase ACH Positive Pay Debit Block Feature for QuickBooks, to allow unlimited debits. About a week later, on August 29th, I sent the letter via email to QuickBooks from Chase Bank. Then I called a few weeks later and asked how to send the letter correctly, as I had noticed no difference in notifications on the website. I was sent the wrong email to respond to again, but I did not know it. More weeks go by.

A payment link was added to my invoices, not by me. The fees are too high. The customer pays through the link. Now I am forced to accept the fees for payment or wait 60+ days for customer to get refunded. Then they can pay me. We all know the runaround customer service is. Spoke with 2 different reps, one explained the 60+ days. The other did not find my account and could not help. Told be to try the chat option. Tried that and got a email that said try contacting the reps again. I am done with QB.

The scanning and auto review of receipts is SHOCKINGLY bad. I would say that out of every 10 receipts I scan or send directly to the account email they give us is NOT categorized and labeled correctly. I have to manually update amount, date, and category even for repeat vendors and purchases. AI is immature at best.

They scammed me out of $1500 for live services and book cleanup. Never delivered cleaned up books, didn’t ask enough questions, messed up my books worse than they were. Refused to give refund even though their own employees said I should receive a refund based off of what happened. Never again. This company should be investigated for fraudulent business practices.

Run, run, run from QuickBooks Intuit. Their entire system feels like it is designed to trap you in overpriced subscriptions while giving you no real support. I started out paying about $40 a month. When I needed help they told me I had to upgrade to the “Plus” subscription which costs over $100 a month just to get support. I upgraded and still received no help. They continued pushing me to pay even more. The support itself is a nightmare. You get transferred endlessly, usually offshore, with agents whose only job seems to be passing you from one department to another. Yesterday I was transferred five times before someone finally told me I supposedly had 24/7 live support and even scheduled me with a bookkeeper at 9 AM Pacific Time.

I have had QuickBooks for well over a year. I do not use it every day. So I do not monitor it daily. I have a Quickbooks checking. Which integrated with Green Dot Bank. My debit card failed to work last week. Since I was out of town I waited a few days to address this. When I logged in to my account my checking account was closed. With almost $15,000.00 in the account. I could not access my money. A balance refund was noted with no details. Quicken could not help or give me a reason why it was closed. After being on a call for two hours with Green Dot. They only said it was Quicken closed up. My subscription is up to date and paid monthly. I was told I would get a call in 24 hours. It’s been 3 days and no call. Green Dot has terrible reviews. I thought QuickBooks was a reputable company. My suggestion to anyone using QuickBooks or their checking to get your money out and leave QuickBooks.

I was a Desktop Pro user for many years. I was told they will no longer support the platform. Made the switch to Quickbooks Online. Was told it was a very easy transition. For the last almost three months I have spoken with numerous people, been on hold forever, asked to speak to a supervisor and nothing has been resolved. My data was never transferred correctly; therefore, I have no record of my business for the last years and unable to file federal/state reports. Be sure you are on top of any migration of your company.

Do not even consider QuickBooks if you are looking for a new banking/payroll company. Because of the cost I migrated from desktop to online, even though I have been using desktop for 40 years. The prices of both have gotten ridiculous. Even after you pay for your subscription now, after a year if you don’t renew, you do not have access to your information Except for a short period of time. It does not belong to you. Customer service is nonexistent. They send you from pillar to post. After three weeks, my problems have not been resolved in migrating from desktop to online.

Purchased a different software after years of QB escalating their annual costs, but only AFTER I called QB to see if I would get a refund for the un-used portion of the subscription. Was told yes, I would receive a Pro-Rated refund after cancellation. SO, I purchased the new software, called QB on 8/27/25 to cancel, and was told I would see the refund to my card within 5-7 business days. Fast forward to 9/19/25, I see no refund, called QB and am now told that there is no refund, but they will make sure I am not renewed in April 2026. So here I am with new software, expecting a refund that I will never receive. Had I been told the actual truth, I would have waited till April 2026 to move away from QB.

I have had significant issues migrating from desktop version to online version. Original migration went smoothly, but for some reason it went into a 30 day trial and then expired because 'there was no credit card set up". The subscription then cancelled and we had to start with a different company ID. I then migrated the data again. After 2 hours of watching the download, everything in the new company was wiped out completely. I asked why they couldn't take the data from the original company ID and migrate it over since they had the data already, but said it wasn't possible.

They are expensive, they basically have non-existent customer service. My ability to receive checks for payment was removed by the risk team and was provided zero explanation when asked why. I was not even notified that the feature was removed so it just showed an unknown error occurred. So for months I had to find alternative accounts to deposit those funds and document more actions just to receive payments. Only when I was willing to sit on phone for 4 hours was I notified of the change as there was no communication that it was done. Then I was given no reason for the feature being taken away. I’ve never missed a payment in three years as it is auto draw.

I paid around twelve hundred dollars for Quickbooks which I thought I owned...here it's just a subscription for a year...all my information was held hostage until I paid again and after paying I could get my....I said my information of my customers back only to get hijacked for payment again...unless you are willing to pay yearly do not even think of purchasing anything from Intuit

I've been using QuickBooks since its inception and used to beta test for them on several different computers during the early 90s. QuickBooks has always been a great mix of accounting and user friendly bookkeeping for small businesses however it seems in the last few years with every generation that comes out it gets worse.

I have been using QuickBooks for 7 plus years for my companies. The last month or so I have been having issues with my employees pay being delayed 2 to 3 times. All of my employees get direct deposits. When payroll was completed on the day my employees are suppose to get paid they had all the staff down to get a paper check. This company has too many software issues and they are so nonchalant. Their prices constantly go up but their system is horrible. I do not recommend any businesses to do payroll though Quickbooks.

Horrible company. Lots of glitches. The payroll system is not working properly. I spent countless hours but found no willingness to resolve their technical problems on the side of the company. Do not recommend.

I've had to upgrade to another used computer and QuickBooks will not honor the license unless the program is less than 3 years old. QuickBooks was trying to force me to buy the program again, which is very expensive. They never once disclosed this three-year rule in the 10-plus years that I have used them. Money grab!!! I am retiring soon and can't afford to buy a new program for short term use. They don't care and have offered no solution. There should be a box warning customers that they will only support and accept licences less than 3 years. Shame on you, QuickBooks for throwing me out to the curb!

Worse system I have ever utilized in my life! Did an instant transfer in the Quickbooks checking app and had to wait 5 days for deposit because the system (even though instant transfer was clicked) reverted to bank to bank without notifying me of the change. They could not cancel the transfer so employees went without power and food because the funds was not available. With transfer fees of $141 - $180 each transfer I’m amazed they still in business. I will be closing down my account within next 7 days on quickbooks and quickbooks checking.

🚨 Frustrated with QuickBooks Online 🚨 - 1 star is too much. I want to share a serious issue I’ve experienced with @QuickBooks. Their software triplicated my main company account under the same email and setup — and then charged me 3 times the subscription fee for the same business. This is not only a billing error but also a failure in preventing duplicate account creation under identical company details.

Absolutely horrible. Had to change a merchant account, and did so, was not told about any delays in payments because of this. A few days later, all payments were delayed, and was told they'd be released by "x" date, it was a standard waiting period for what's considered a new merchant account. Did not receive funds, called the next day and was told it was a global issue to be corrected shortly. It was not corrected shortly, so I called back, they said nothing I was told was true, and that it's a 5 day wait for every single payment. They have over $120k in funds they won't deposit, they can't tell me where they are, and can't tell me when they're coming through. Hard part is once they get their hooks in, it takes a lot of time (money) to migrate to something else. Save yourself the trouble and don't join to begin with.

As an accountant who encourages clients to use QBO software, I find it very offensive that QBO is reaching out to my clients to sell services. I just saw a pop up from QBO asking the client to hire QB Payroll agent to collect, verify and process payroll. QBO has also reached out to promote QB bookkeepers. QB continues to raise the software fees, which makes it difficult to convince clients to spend money on software that is almost as expensive as our bookkeeping service fee. QB is using accountants to attract clients for QB to market to, essentially make the accountants obsolete. A verify distasteful process QB! Low and grimey move!

Terrible company, offer you promotional services and then add a bunch of fees into the services. When I tried to cancel they refused and said I had to pay $211 for the following months services in order to cancel. Who pays for future services when cancelling? So now I’ve reported them to the BBB, Attorney General's office and have reviewed them everywhere possible. Stay away from this company, their customer service is terrible, on the phone for hours with them today with no resolution, spoke to 3 different people and they are refusing to cancel my account until I give them more money. STAY AWAY

I been a QuickBooks costumer for more than 5 years and the experience is getting worst at this point, I can't find a transaction with the Mobile app to add a picture to it, funny they make a commercial for this service and is not working, call customer service and they say we are aware of this issues many customers have make the report but no solution yet and we don't know when will be fix they recommend to do that with my desktop computer, which means so much time to add a picture of the receipt to a transaction on QuickBooks, I ask, "Are you offering a credit for this issue that you know is there and not been fix," they say no, I will say it's time to give opportunity to another company that can offer does basic services now and better customer service.

This is the absolute worst accounting software company. They constantly solicit subscribers and their customers. In a recent transaction they solicited my customer to pay an invoice through them even though I declined all electronic payments. Now they have my money, charged my customer a fee, and refuse to pay me unless I connect all of my financial accounts to my QuickBooks account. Total bullshit!

I started using QuickBooks Online June, 2025 after 20 years using QuickBooks Desktop. In the last couple of days my Online account disappeared - QuickBooks will not tell me why - I have no access to any accounting records. I am told my account maybe reinstated within 24 to 48 hours. I paid for product - I was cut-off with out explanation - no access to accounting information.

I have had an extremely frustrating experience with this company and want to warn others before engaging with them. From the beginning, there were billing discrepancies that I repeatedly brought to their attention. Instead of receiving timely corrections, I was met with delays, vague responses, and contradictory explanations that did not resolve the problem.

Like so many others, I've used QB Desktop for 15 years, originally a purchased product, then the price starting going up and up and has become subscription only. This latest increase to $999 for one year, plus the monthly cost for payroll, is just too much, I've had it with them. I see all the other reviews that say they're going elsewhere. My question is this: Has anyone found another accounting product with payroll service they can recommend?

Now Intuit wants to do my banking, charging fees for Venmo and Zelle that I have used for years for free. And they take 5 to 7 days to process, when both Zelle and Venmo provide me payments almost immediately. Worst addition to their 'program' to date. Over past several years, every update they do makes it worse to have their bookkeeping program. At first, this was best program for my small family business. I am definitely looking for a replacement to Quickbooks.

The desktop product is serviceable, but the annual cost increases are ridiculous. Intuit forces you into a subscription service, and in three years the cost of the subscription went from $549 to $1,000, an 82% increase. I called to complain and they tried to sell me more services and gave a bunch of reasons why the increase was so much. No business has an 82% cost increase in three years, and whatever improvements they have made do not justify such an increase. This company gouges prices. I will be looking for a cheaper alternative, these people do not even deserve one star.

I really wish I didn't have to give them a one-star review. They deserve no stars. Over the years I continue to spend days and hours trapped on the phone with their incompetent customer service department. Most of the time I am transferred to a department where the representative is obviously overseas and has an accent that makes it difficult to understand what they are saying. Many times, there has been roosters crowing in the background while trying to speak with them. 90% of the time they never resolve the problem and I am left with no resolution to the reason for my call. They just transfer me to another department where it happens all over again where you have to repeat yourself all over again. Horrible.

Here they go again - they made a huge change to the look and feel of QB Online and now it's taking me twice as long to do anything because I'm trying to figure out where they moved it... If they want to make updates, how about making Online work like Desktop? Desktop was sooo easy and way more functional. Online is horrible. What used to be accomplished in one click now takes two or three. PLEASE stop wasting your time (and ours) by making useless updates to Online! If you really want to help your customers, MAKE IT WORK LIKE DESKTOP!

Quickbooks has done it again. Released a bunch of worthless updates, while completely changing the layout of their platform without any warning. The result? Struggling to perform simple everyday accounting tasks and spending WAY too much time trying to find out how to do things again. Simply terrible. Over the last year they have slowly changed things that used to be one-click operations to tasks that now require multiple clicks to get to the same information. Then, they bloated the software with all kinds of crap, like AI, and it now takes forever to load. Top it off with their over-priced fees. I've been using QB for over 10 years, both desktop and cloud versions, so I'm not a new customer that doesn't know how to use their product... I'm a frustrated, seasoned user that is now looking for a replacement platform because I just can't justify the wasted time anymore. It is costing me money and they DO NOT CARE. Avoid like the plague.

When I upgraded from self employed to simple start I was asked if I wanted to migrate all my data and by mistake clicked no. All my data was lost/deleted immediately. After 2.5 hours on the phone with customer service it was confirmed that there is no backup. I have a hard time believing that 10 days after the fact that a backup of their data is unavailable. Yes I made a mistake but even my customer service rep agreed it is crazy that the data is deleted especially after just a pop up window confirms and doesn’t even give a warning about my data being deleted. After reading on the Intuit website that if I resubscribe I can reaccess my data within one year. Nope. Either incompetence or laziness/unwillingness to have the proper technicians handle a data recovery is the issue here. I came to write the review to warn others of the type of company that they will be doing business with but it looks like over a thousand customers have already beat me to it.

DON'T USE THIS PRODUCT! They are now increasing their fees for "software updates" - after using this product as a small business for the past several years, they have been constantly increasing their fees. Their latest increase has now been explained as due to the update in their software. So every company that now updates their software and adds new features is entitled to increase their fees? This is completely unacceptable! TIME TO BOYCOTT THIS COMPANY!

I started at $17 per month, but now I'm paying $38 per month, a 115% increase, and I'm looking to switch to another company soon. The pop-up ads waste hundreds of dollars of your time, forcing you to keep turning them off. The navigation of the website is terrible. My email address isn't recognized on their site. They never fix your problems, which wastes more of your time. My list could go on, but I don't have that much time.

Tonight I was transferred 3 times from QB to Green Dot related to a question with my transfer limit from my QB checking account. All 3 times I was able to verify my information with QB but Green Dot indicated that I provided incorrect information and would not let me speak to a supervisor. The third person at QB was just as frustrated as me. My complaint is, if QB synchs with Green Dot and my association with Green Dot is through QB, why are these calls transfers not smooth. Due to the length of these calls and doing this 3 times in a row, QB is now closed.

I have to agree with the reviews I have read and wished I read before using QuickBooks Online. It is painful to navigate seamlessly. I can't even sign in. Keeps telling me there is an error and now says you don't have permission to access on this server. I should have stayed with Sage but I thought I would save some money. Right.

OK so I am a small business and, as everyone at least 15 yrs ago, I started using QB. In 2017 they started charging annually for their desk top version, which to be honest I don't get. Anyway, it was up to $689 in 2024 and then this year they charged $1,061! So no additional services were added other than they're mandatory updates, which half the time would screw up my files and prompt another update. I called livid about this and was given to a sales rep who barely spoke English and offered a "discount" so I only paid $955! Gee thanks almost 100% increase in a year for no additional services on a program that is not user friendly. My recommendation is to use a different accounting software and push your accountant to be OK with it. QB has gotten out of control and greedy!

Have been trying to fix the same two issues for weeks. Each call or chat I think it is done and then I check that they did the part they said they would and no progress. This leads to another 1 chat session. First issue was they were processing a discount and then it never came thru. When I chatted to do they said they did process it but when it went up higher in the company they denied it. No communication on their end. The other issue is a customer paid an invoice from us via QB payment portal and the money never got deposited into our account. They said it takes 60 days in order to return money to customer or we can sign up for more services and collect the money and then cancel the additional services. I am around 5 - 10 hours on this with the CSR and both issues are still in limbo. Today after an hour I had to leave chat to go to an appointment.

Save your money, keep an excel spreadsheet. I spent 100s of hours now trying to make it work, my wife teaches bus. education and she couldn't make sense of it, even with their help. Hired a licensed accountant with a Master's degree and she has finally agreed that the software is broken. It glitches, moves and changes entries, deletes employees, and I could go on for an hour about how it can't do basic math and is not user-friendly. I can't give a 0 star rating, but this has cost my small business so much in dollars and time stress that I can't afford.

We have not used Quickbooks in years then a few months ago I noticed they had setup a monthly charge on our backup business check account that we do not use for day to day business. This is not an account we would ever setup for a repeat payment. I could find no records of a quickbook account either online at quickbooks.com or in email or by mail. The bank stopped the latest payment but not two previous ones. I eventually got through to quickbooks. They could not find a valid account but said there was nothing they could do about a refund. I tried again and spent over an hour with their customer service people who eventually said we would get a refund. Of course the refund never came. There was never any explanation for why we were billed and yet had no active account. They stole our money and then ignored what they told me. I do not have hours in my work day to pursue $140 in illegal charges. DO NOT EVER USE QUICKBOOKS or any INTUIT product.

Quickbooks quality has gone down over the years, I used to give it 5 stars and recommend it to anybody. Now a one star at the most. Total rip off of the fee we pay each month for the poor quality of work their software delivers. Constant changes to their “features” that’s nothing but a hindrance and delay to the accounting work we have to do. Just when you get used to their new “facelift” there comes another “newer” face, it ends up wasting so much of our time trying to keep up with their “renovation” forever! I miss the old desktop versions that’s economical and well built with all the features people mostly use.

Quickbooks Online is the absolute worst software. In the past week alone I have had issues with the inability to pay our 2nd quarter state unemployment tax payment because it is completely missing from the payroll section in our account, even though we received an email from QBO on 7/1 stating that the tax was due on 7/31. None of the multiple representatives I've spoken with have been able to help me, in fact the issue is even worse now because a couple of the representatives made incorrect changes to our account and now it says we have overpaid the tax!

We have used Quickbooks desktop for over 20 years; however, recently we are having major problems. They informed us that they no longer support our version and have closed us out of the program. We spent an entire day on the phone with them and spoke with Eleven (11) reps and not one of them were able to help us! We lost our data and were told that they cannot retrieve it. With all the technology our county has, how is this possible???? We also emailed them, informing quickbooks of our horrible experience and received no response. This is unacceptable!!!! What next??

This company is horrible. I got forced into QuickBooks online. I was using quickbooks desktop. It is a ripoff for $99 a month, poorly written, difficult to use, etc. Another perfect example of how bad it is being only able to see maybe 10 inventory items at once and then having to click to the next page. These scammer KNOW what they are doing. Write a pathetic program and then CHARGE to fix it. I believe they are scammers at best. They CLAIM they are an American company but their help I called stated they are NOT US based. RUN. DON'T WALK FROM INTUIT---when it comes to ripping you off--they are INTO IT!

For the past month, I have repeatedly requested same-day payroll processing to avoid having to enter estimated payroll time for the last day of the billing cycle. My company's requests to switch from 5-day to same-day processing have been denied approximately five times, with each denial offering a different explanation. Most recently, I was informed that a "business decision" was made and that no reason for the denial needed to be provided. In addition to this, QBO has a number of technical issues that hinder our daily operations. These include:

We as good when we first started 20 yrs ago but like the cable and other industries they've gotten greedy. They have absolutely held our info hostage with the demand of 600 to 1800 dollars. They should be held accountable for the way they're robbing people.

I have been with Quickbooks for over 20 years and have to say in the last 3 years they have only gotten worse. The billing for the subscription does not include payroll or another monthly fee for their services. The yearly fee is over 1000.00. Calling them is a waste of time for sure don't bother you will get nowhere. Just think if they raised your fee by 400 per company and they have over 100,000 users that's a pretty sweet deal for the month and worth people being angry over the increases. Then if you're lucky they might discount it but probably won't. They advised me they sent out the information that there would be a increase (they did not) and the only email I received said there would not be but did not pertain to the apparent email that said there was a increase across the board.

Beware signing up with QuickBooks online. A price is quoted and then one year later they double the price stating that they upgraded the software. They just bill your credit card without approval. I would highly recommend getting pricing in writing. When you try to speak to someone they keep you on hold for an hour hoping you'll hang up and just pay the ridiculous price. $970 instead of the $360 contracted. What a rip off

LMAO closed by account while I had 18k of pending invoices. Their customer support was very unhelpful. Received a call that everything was set up yesterday, next thing you know I get the "Your account has been successfully closed" as if they're celebrating. I have a team to pay out and they pull this Garbage. They just lost a ton of money off the transfer fees based off the income that Is about to come in. Nice Job QUickBooks.

They have changed features and now I can't conduct my business. This is not a good fit for any business owner. I highly regret investing time into Quickbooks. I can no longer use them after the unwanted update.

Not good for any business using their merchant account or invoicing. They limit how much you can process monthly after years. They don’t disclose they use Green Dot bank that holds your money with NEVER a reply from a human. You only get a human after you sue them which we had to to get our money from them. They give no reason why they hold your money. They are a really bad company. There are way too many other legitimate options. Small thinkers.

We switched from QuickBooks Desktop to QuickBooks Online on 6/10/25 specifically to avoid the excessive $999 charge for the desktop version. Steven Sobczak personally assured us that we would not be charged after the switch. I confirmed the switch was made on 6/10/25 — yet on 6/23/25, I was still charged the full $999.

I DO NOT recommend QuickBooks. As many others have said here, we have been with QB for 20+ years. Now they say they no longer support our desktop version (less than 3 years old) and we MUST upgrade to another version that costs over $1700.00 per year, every year!! A huge expense for small businesses. We have one user, don't use it for payroll, don't use it for invoicing (we are a restaurant), have never used their support and don't need cloud services. We primarily use it as a checkbook and to code our purchases. I am currently looking in to another product and I would NEVER recommend QuickBooks.

Please investigate Quickbooks for pricing gauging. They force companies to update software as a sneaky and fraudulent manner to increase price. I don't recommend anyone to sign up for Quickbooks they just keep increasing pricing for upgrades companies don't need.

I've been with QuickBooks since the beginning. They have constantly jacked up the price while the quality of their customer service declined. Since being bought out by a conglomerate, they are just raising prices and forcing everyone to online accounts that are fraught with problems. This company practices savage capitalism and ranks right next to Tesla as a pariah to be avoided. I've cancelled my payroll services from Quickbooks and my bookkeeper is using SurePayroll services to meet this accounting need. I will continue to use the desktop version (I already paid an arm and a leg for) and will be careful NOT to upgrade it when they try to get me online.

QuickBooks Online often rolls out new features without fully testing those features. Case in point, there's a feature called "send and fund", to send out an invoice to a customer. "Send and fund" will allow you to create an invoice, send that invoice and then automatically charge the account from whatever payment method they have on file with your company. The major problem as of June 20th 2025, is that QuickBooks Online will offer you this feature and tell you that the account has been charged even if they don't have a payment method on file. How is it that a multi-billion dollar company can come up with features without fully testing them before they're released?

Have used the QB software for 20 years. Terrible support and now, the price increases are so outrageous that I can't wait to find an alternative. A super ripoff. Quicken used to be so great and so affordable. These guys have gone nuts.

Very poor customer service. You have to call multiple times to get the same issue resolved. Agents tell you the issue has been escalated to the proper department and to expect a call back. Nothing gets resolved. Agents are not properly trained. Quickbooks Online has multiple glitches. Customer Invoices are often not received by the customer after re-sending sometimes multiple times. Our Merchant Services Account was compromised, and it took months to resolve the fraud after we reported it immediately. Quickbooks Online is very poor and more time consuming to use. I do not recommend!

Less than 1. I was told they don't have a complaint department and they don't have glitches. They cannot remove our old bookkeepers from the account. They have full access to our books and QB wants me to pay for more logins. Time to look for a different software program. As an ADVISOR I advise this company has lost its mind and will charge you to do so. They have officially moved from the best to the worst in less than 5 years. GREED!

I am extremely disappointed in quickbooks. They first charged me Twice!!! and refused to offer a refund and waited after 60 days to respond back to me to say they won't honor my refund. I am extremely disappointed and will NEVER NEVER recommend them to anyone. They are horrible and they don't work and have online issue all the time. AVOID them!

Quickbooks should be scambooks. Our company decided to use them as a credit card processing fee. They charged for each transaction as I expected. We had to give 3 refunds and they charged is the original 105.79 each and when I refunded them, scambooks charged us an additional 123.84 each. This totaled over $700.00. I can't afford to stay in business doing this. When I contacted a manager he said unfortunately that is sometimes the cost of doing business.... Really???? I have had many businesses and never had a fee charged for a refund. Do NOT use them.... run

Protect yourself... Read the 1 star reviews and steer clear of this nightmare. 20 years ago QuickBooks was a good choice, but that has turned into a nightmare. They began evolving with annual updates that included things my business did not need, but were not options. So I was able to avoid that mess by not installing the distributions. Then they started automatic online push updates. Then the price began to rise from reasonable to now exorbitant.

QuickBooks lacks the ability to be a good software as its people think they can hold your money whenever they want. I have used for about 2 years now and wish for a better option as they have fraudulently withhold my deposits under the disguise of fraud control!!!! This is not where you want to be, Stripe or Other Options are much better.

Had I known what a nightmare this product is! I would NOT recommend this to anyone who does any kind of payroll, payroll taxes or needs to do job cost reports. The migration from Desktop (which is way more superior!) to Online has been so frustrating. It's been over a month, and the payroll taxes are a mess!! I am going to look for a different software.

My experience with QuickBooks has been a nightmare. I have been on the phone with them for over 5 hours today and my account is completely messed up now. I paid $1200 last year for desktop and payroll. I have now paid the $2700 for online quickbooks, $794 for payroll that was supposed to be refunded but wasn't and & 1000 for desktop pro that does not work. I am actively looking for another program and will share my experience with every business owner I know.

THEFT and FRAUD by QUICKBOOKS! Do not use Quickbooks! After successfully linking my business checking account to Quickbooks, I accepted nearly $6,000 in payments for handyman repair services, using Quickbooks. QB closed my account, will not tell me why, and will not release my funds to me or return the funds to the customer. They say they have a right to hold the funds for 180 days, per the Merchant Agreement. They told me if I want to get my money, the customer has to file a dispute AGAINST ME. WHAT?!!

We used QuickBooks Payments to process ACH transactions for our small business. Unfortunately, three large payments were later reversed after we had already delivered the product, resulting in over $30,000 in losses. These transactions were initially marked as cleared by QuickBooks, and we were given no ability to dispute or intervene in the reversal process. The loss included $24,747 in unrecoverable physical product that was shipped and later seen resold out of state, which has been reported to the FBI. Despite our efforts to escalate the issue and request assistance, QuickBooks cited their Terms of Service and declined to offer any reimbursement or solution.

QuickBooks is terrible, we are in the process of switching because of the lack of customization, terrible customer service, and how expensive it is. You'd think for the price you pay you could get something that is more custom to your business needs.

A company that takes money without asking withdrew $2000 from my account without providing any notice or proof that I had signed any documents. The company repeatedly takes money from my account without permission, withdrawing $2000 without any documented consent or proof. Can't get a hold of anyone to help; they say one thing, then do the opposite. Never open a Green Dot account. I'm looking for a better system now, and I currently use the basic QuickBooks for accounting, which is all I would do. No good on credit card theft, called prior to theft, and they still processed it anyway.

Terrible, horrible, frustrating. I've used this platform for awhile now and it is terrible. Please consider all the features before you use it. There are much better platforms available. If you want a headache, frustrated by customer service reps, who are nice enough, just not trained in the features of the tools, then use it. By the way it's not INTUIT at all, not because you don't know how to navigate but because they don't know how to make it INTUIT. Development makes changes without instructions for how to perform the feature in the new generation. It's the worst experience I've had with this type of platform, and I urge you to consider others. Never again.

QB just jacked their laptop version price again by 54%! I first purchased the license for around $200+/- and the version was good for a couple of years. Then they went to an annual subscription at $650 per year. Now it's $1,000 per year. Time to start shopping for a different company.

Was sold 5 accounts when I needed 1. Was told that the account prices would be locked for LIFE as long as I remained a customer. It made sense financially to sign up for this offer even though I only needed 1 account. Now the price has more than quadrupled per account, and I'm being told they have no record of the offer, and I have to live with it. I guess a big company that can provide awful customer service and get away with it. Stay away and find a better alternative.

Dear, I want to bring to your attention a serious issue that caused financial loss to my business. One day before payroll, QuickBooks unexpectedly placed a hold on my account over a $0.90 transaction, plus a $100 fee—without ever attempting to debit the amount. Due to this unnecessary hold, I was unable to pay my employees via direct deposit, forcing last-minute changes that led to thousands in losses.

When bought Quickbooks online they said I could convert a sales order to a purchase order or vice versus, And I could, they did a update and now I no longer can, How can you sell something and remove options after you have bought it?

Let me lay out my disastrous experience with QuickBooks Online so you don't make the same mistake. It started with a seemingly reasonable $135 annual fee – a classic bait-and-switch. Year two? That jumped to $270. Okay, annoying, but I was already somewhat integrated. Then came the two years where I was foolishly paying $320 annually for a service that was clearly deteriorating. And now, the audacity! They want $378 a year! For what?!

DO NOT USE QUICKBOOKS! I bought QuickBooks Desktop 2022 at the request of my accountant. I then find out that I have to pay over 600.00 PER YEAR to keep using a program for which I paid over 700.00! If you don't pay for it, they hold your data hostage. YOU WILL NEVER BE ABLE TO ACCESS THAT DATA UNLESS YOU PAY THE RANSOM! This should be ILLEGAL. That is MY data, MY accounting services, MY information. They wanted me to get QuickBooks online. So I did. But since I am no longer able to access my DESKTOP program, how do I get my data transferred?? These people are EVIL and VILE. I hope their company dies a horrible death.

Is there a zero star rating? Not only can't I transfer my 2018 desktop software to a new computer, the 2024 desktop version that I purchased, installed, and registered won't accept my company file. Customer service? What is that? They claim they can't find my license for either version.

Quickbooks customer service is the very worst! Where do I begin? Anytime there is an issue, you end up speaking to someone who is reading from a script, and often their English is barely understandable. I have had to call many multiple times to resolve matters, with repeated unfulfilled promises that the "backend" team will call me back. Many of their customer representatives should not be in any kind of customer service whatsoever. They put you on hold for a ridiculous amount of time only to not be able to resolve the problem. Today I had a representative tell me she had already been working at 2 years. Wow! That is supposed to be impressive? Of course, problem not resolved and QB has all kinds of policies in place to cheat the customer out of their money. These guys make even Comcast look amazing by comparison.

I would give a 0. Using payroll our company had multiple employees on manual checks which their system said recognized. With that being said, we cut manual checks, yet they still direct deposited them into an account that was not in use anymore. So, these people received pay twice and multiple times, on the same day. When we addressed this, they walked us through getting a reversal done but they were not able to get the extra funds that their system paid in error and expect us to pay them (QuickBooks) for their systems mistake.

So for those that are not aware, once you subscribe to Quickbooks desktop - doesn't matter how many years, once you cancel your subscription - you will not be able to access any of the information stored in your company file - information that you have been paying to access for years - ALL data entry - LOST. Quickbooks has raised their rates in the last 2 yrs for payroll subscription, then they added a per employee rate for payroll, then they doubled the cost for the per employee rate, then they doubled the subscription fee. When I called to enquire about cancelling the desktop subscription - I was told that if I do that - I will lose all access to my company files dating back to 2003. Customers, Vendors etc.

I have been a Quickbooks Desktop User for the past 15 years and this year I decided to move to the Online Version thinking that I would find the usual technical support and service which I've known them for in all these years.

I switched from desktop 45 days ago and have had to call almost daily for an issue. You have to pay for their "expert" help. But every person tells you something different. What you pay for the product you should get free assistance for a little while. So I tried to switch back and you can't. "Experts" tried to help me but instead lost all my date from desktop. Told me I had to upgrade to Advanced in order to move back. The last person said I had to use exportmybooks.com to migrate back and said there would be no charge. After I got a little into it, there is in fact a $200 charge. So be very sure before you switch!! Online is not user friendly, they don't do local tax for payroll. And you'll pay $40 a month for them to fix their errors.

I had a simple issue. When I make a transfer from my Checking account to PayPal account, it does not appear in PayPal account as received. It is almost 2 months and after calling QBO almost all the time, the issue is not resolved. I requested to talk to the Supervisor. On April 14 he assured me that the problem will be fixed in 7-10 days. To date (May 1) nothing!!!. A couple of days, I requested to speak with the Manager. Guess what - No phone call from the Manager either. I am really surprised or should I say shocked that the management staff do not have a courtesy to acknowledge my request. The technology has advanced so much yet QBO developers cannot fix a simple bug.

They force you to get a subscription for a software that used to last about 3 years. Now it's more than 5 times the price. Do not recommend. Use Accountedge. They add things that are not needed for small businesses. They priced themselves out of the market. I recommend Excel sheets to my small biz clients!

I absolutely dislike everything this platform supposedly offers. Do yourself a favor and stay far away. Customer support is horrible. Apparently coded by a desk jockey and not someone who actually has to use it.

This QuickBooks company is horrible. They took my money for full-service expert bookkeeping and then cancel the service stating that it is too complex of a business to do bookkeeping. I have small bakery so what is too complex about that. The service was canceled after I uploaded all my documentation into their platform. I was told my business clean-up is too much work and they didn't want to do it. I didn't receive a refund or a call from the management team to explain the reasoning behind this decision. DO NOT USE THEIR ONLINE EXPERT!! No one is an expert that works for that company.

Nightmare!!!! This is not Quickbooks, it is Intuit Quickbooks and within 2 hours and THEN 2 HOURS of trying to get a refund!!! ----This is not Quickbooks so do not give them your credit card or you will have a nightmare trying to cancel payments even in less than one day!

I had some questions and asked for a call back. I had the pleasure of speaking with Anirudh, and he is the ULTIMATE QBO Expert. I am so impressed, it is rare to get such thorough customer service from a human who UNDERSTANDS the systems. I am very happy I called. 12 out of 10 - GIVE Anirudh A RAISE!

You know how banks and apps send you an email if you change or add something in your account, like say a phone number? Quickbooks does not do that. They have ZERO security and they do NOT stand by their product. Someone logged in to my account, added a phone number to my account and requested a new instantly funded debit card. Quickbooks sent them the card without question. The hacker proceeded to charge stolen credit cards under my business name and instantly received the money they charged. The victims of the stolen cards filed chargebacks and guess who had to pay for it? ME. Not only that, but payments made on my actual invoices went to the hackers too. Every other software has SO many precautions and security measures in place. QBO is trash. I lost thousands and they were ZERO help.

I've been using Quickbooks for 25 years. Unfortunately I am stuck with this sub par product because I have to use a product that accountants and banks can easily work with. You'd be surprised how limited many accountants are in their software expertise. My Quickbooks Desktop annual fees went from $399 last year to $1098 this year. Just a little price increase they said. I have since switched to the online version which drove my price up to $3,000+ as I have 7 company profiles. I have been going through the conversion and training to the online version and it's appalling how undertrained their staff is. I have been bounced around several times just trying to figure out how to do an online payment. Seems like a very basic question. Apparently I have stumped the whole training team. Not really sure how this company even functions. SMH...

The most complicated and cumbersome program ever designed! The worst non-intuitive interface, the most unusable and unnecessary features! Price raises are so frequent, you blink and they've raised the price. I can go on and on but the worst is the experience of closing the account. They really don't want you to go, so they designed a wild goose chase at the attempt to delete your account. However, you really, really need to leave because this unprofessionalism is not what you deserve, or better yet - stay as far away as possible.

This is bad company to deal support with, I have been bounced around trying to order checks. Five different divisions talked to me on the phone for one hour, on hold, delays. Still no response while on hold.

We have 2 business that were attached to 1 sign-in ID. My elderly father mistakenly changed the sign-in ID for 1 of the businesses. I've spent 6 hours on the phone simply trying to get both businesses back under one ID. Talked to multiple who asked me to repeat the story over again and asked me the same questions. Not a single one of them fixed this problem or seemed to have ANY IDEA what they were doing. Final person offered to send me "account recovery" paperwork. This company shouldn't have the right to charge people money.

I am owed money and they are on over a month of not being able to release it. I have 10 case IDs as there is issue after issue. I have to talk to someone different every time which wastes so much of my time and theirs. I was promised on 3/10 my fees would be waived due to a system error on their end. They refunded partial but have not been able to get the full amount refunded. Now they are backtracking that they are no longer going to waive the fees. WHHHHHATTTTTT!!!!! How can this business operate like this!?! No, I am not paying them due to a system issue that has already been clarified after sharing my screen with a rep for 2.5 hours!!! This whole process has been a nightmare and it doesn't seem to be anywhere close to being resolved other than multiple case ID still showing open waiting for resolution for far too many issues!!! I am so over this company and will NEVER do business with them again!!!!

I had QuickBooks for over 10 years. They just deleted it. The person I spoke with I could hardly understand him. He said my account was scam which was not true. QuickBooks deleted all my 2024 entries and will not allow me back in. The guy at QuickBooks did not care at all. He said he could not help me. Zero for customer service.

If you pay independent contractors by the hour DO NOT USE QUICKBOOKS!. I am in the medical field and my doctors are 1099 Independent contractors. They get paid by the hour. I have to use another program to do their payroll and then enter the paid amount (totals only - no notes can be entered) into QuickBooks. QuickBooks doesn't let you pay contractors by the hour. They also have a tab when that allows you to mark a vendor with a specific account. Well that is a waste of time as in the online version it doesn't carry over. so when you pay a vendor you need to label the account each time yourself....it doesn't memorize it like it used to on the desktop version.

If they didn't raise their price through the roof I would have gone with 4 stars. I'm a user since Quickbooks 2000. The new price is 10 times the amount. I can't justify the $999 price tag. I will not be moving forward with QB Pro 2025.

Really bad. QuickBooks mess up my account, charge me for 4 accounts. I only have 1 computer and 5 employees. I wound have not known if I didn't get a email for a renewal for 750.00 and one for 320.00 and one for 160.00 and I been getting charged for 25.00 a month. Was transfer 5 times and no one know what happen. Have 3 different case number. Had to cancel all the account because no one know what happen. Now I can't use my QuickBooks for my business. Looking for a new software.

If you enjoy glitchy software, uneducated tech support, and price increases of over 100%, this is the product for you! Horrible way to treat small business. At the end of my subscription, I am going to a different software.

I wish I could give no stars. The online platform is horrible. They trick you into moving to the on-line version. Their desktop version was fabulous. Customer Service told me, after they tricked me into switching, that I could not go back to the desktop. I have work today and cannot log in at all. The lag time is ridiculous. How can they get away with this?

I just started using Quickbooks online and to be perfectly honest, I really wish I had just started using Square, Stripe or some other invoicing software made more for small business owners. The software has left me with so many issues and hours on the phone with support teams who don't know how to fix these issues. Looking to make the switch ASAP.

DO NOT GO WITH QUICKBOOKS. They cannot be trusted with transactions. We did a transaction with a client for $7k+ and Quickbooks confirmed the transaction and deposited the money in our bank account. About 5 days later they claimed that the client did not actually have the money and tried to take the money back. At this point we had already fulfilled the order so we told Quickbooks we could not re-fund that amount. They submitted us to a debt collector which we had to pay because in very small letters in their contract it does say that anything you owe Quickbooks you are PERSONALLY liable for regardless if you are an LLC or S Corp. This means that Quickbooks can come after your personal assets even if they made a mistake according to their contract. BE VERY CAREFUL OF QUICKBOOKS - it is not worth it.

I am a current user of QuickBooks Online (QBO) Accountant and recently had an incredibly frustrating experience with their payment system. On March 1, I used QBO to record a check payment received from a client on 12/31/2024—not to process an ACH transaction. My client's checking information was stored in QBO from when I previously used their ACH payment service, but I had stopped using it due to the fees.

Just terrible in all aspects of business, most specifically in release of payments, I find myself now 40min on hold, there's no time that I called that the message was any different, we are having more than usual amount of calls. We are in business and this company holds our funds for no reason whatsoever, and on top of that they constantly send offers to release payment sooner with an additional cost!!! This is so disrespectful.

I have Quickbooks Desktop.

Quickbooks is over complicated and way too expensive. They turn on your pay through Quickbooks link so when you send invoices people pay through the invoice. Then they take 1%, they hold your money for a full 7 day week where it says it will be deposited but being held for verification. Then on the day it's supposed to be deposited they call you and say you have to submit recent bank statements and masters agreements then put it in review for 2 more days. Absolute worst way to get your money. Do not use.

I have used QuickBooks for years. Strictly for posting and financials. Now it’s $1000 a year? For what? I was locked out until I renew my subscription. Buyer beware! They want your $$$$! I would give it less than one star if I could!

Absolute scam of a company. Tried to switch from Self-employed to Simple start, was told I could go back if I wanted to after trying (the first lie). All my data was screwed up or lost on the conversion. Books were a mess then they want to charge me $800 to fix it. QuickBooks broke it not me! Why am I being charged to fix it. Finding an alternative asap.

I am being billed by Intuit QuickBooks online for a product I discontinued. There is no logical place to go for cancellation and customer support. I think it is designed that way. I have been billed excessively for the product and resolution was impossible from your customer support.

This company is a total rip off. They scam you online and keep you in the dark so they can overcharge you. Couple months go by and you are totally screwed! Thank God I canceled before the 3rd month! Don't waste your time or money!

Should be 0 stars. Absolutely horrible. Website never loads. Constantly fighting load screens to reverify bank account every time you open it. Cost WAY TOO MUCH. On top of they take a large amount of your profits from each transaction. I intentionally set it to bank transfers only with the 1% fee and they’ve still been taking up to 5%!! As a new business this is money I NEEDED for operating costs that is now coming from my pocket. The terms say a maximum of $20 will be taken but within 2 transactions they’ve almost taken $1000 of my profits. Watch YouTube and setup your own bookkeeping. Trust me. It is not worth the time or the amount of money they take for such god awful products and services.

This is an overpriced and clumsy piece of software. Support is non-existent and even you get someone online, they are clueless. Some commonsense integrations are lacking - mileage cannot be billed without extra fees. And the system constantly loses data we input.

Extremely disappointed. I invoiced a customer for a very large order (at least by our standards) and allowed the customer to pay on-line by ACH. The quoted maximum cost to me on this transaction was $20.00. This was affordable. What did they do? Without my request, they did an immediate transfer into my checking account at a cost of $657.73 of which they immediately charged me for. After spending 2 hours on the phone with a very nice representative, Ruby, I was told that I would be getting both a confirmation email and a refund for the $657.73. As of this moment, I've received neither. As a long-time customer, I'm very disappointed in their lack of follow-through and for them taking $657.73 from my account. I'm also disappointed that after spending 2 painful hours on the phone, it all meant nothing to them. No follow-up, no refund.

If I could rate zero stars, I would. I have been using Quickbooks Pro for our business for several years. I had hoped improvements would happen, but all that happens is price increases. Something as simple as a record of employment within Quickbooks does not properly send via the program and I have to input directly into the government site. There is no support. They rely on 'advisors' to help their customers instead of having a proper support team. I have also used QBO with many ridiculous bugs, such as entering bills calculates the tax incorrectly, sometimes 2 or 3 cents different. I am constantly correcting things that shouldn't be an issue in an "accounting" program. Pathetic!

The worst set of systems I've ever seen. I can't even get into my banking transactions without creating a password to my password x4. Called them. Had the audacity to say, "There's something wrong with your Apple Pay and that's why you can't log in."

We have had QuickBooks for 10 years plus. We have a seasonal business and are closed December/January. When I realized this in the end of January and gave them a call they could only re sign me up for an increase of 86.5% of our original price. That is the new sign up prices. I said, "Well I am not a new customer and if you look at my invoice you see what we have been paying." Since we have taxes due etc. I didn't really have any choice than to sign up for this price but I am super disappointed and feel they could have done better. I tried reaching out to a manager but I got nowhere.

I’ve now had Quickbooks online for over (5) years. It has been great up to the point of adding benefits for my few employees. 401k & medical. Once I added these services my business administrative status has turned into a huge mess. There is so much to know about each added service as a part of bookkeeping that should be handled by a professional and not just offered to individuals who are just business owners. I feel that this is an organization that takes advantage of Customer's lack of knowledge and there is literally no avenue for legal action. So beware of extending into have 401k or medical through Intuit Quickbooks unless you have a professional bookkeeper handling this for you…

Quickbooks has been very unreliable. I will not recommend them to my worst enemy because i'm yet to discover the financial toll of their negligence on my company taxes. When you call with an issue, lots of people I have been speaking with really don't know what they are doing. Customer service agent number two I spoke with did not know what customer service number one is doing or had done on the issue. Now you start the process all over with customer service number two who as usual assures you the issue will is addressed yet will not. Then when you find out and call again customer service number three does not know what first or second customer service did.

Quickbooks has been nothing short of a significant hurdle in operating our business for 2 years now. From multiple payroll holds caused by scheduled in-system transactions pulling 3-7 days early when funds were not in the checking account, to deliberately delayed transfers of large transactions on time sensitive projects. We have lost at least $7,000 in overtime wages, extra administration time, and fees caused by this softwares "policies". Most recently and as we speak, they are withholding a large amount of money past the 3-5 business day period they cite in their policy for an ACH transfer, resulting in project delays and necessary overtime to get our project caught up. I would recommend quickbooks to nobody for any reason and am in the process of removing our information and affiliation with all intuit products as a result.

Atrocius and embarrassingly bad. Legacy software, QuickBooks is the Kodak of online accounting software. I just spent over 6 hours with them on tech support to convert a file my accountant provided me. Please, do yourself a favor and get off this awful software as quickly as possible. There are much cheaper options out there.

Don't use this terrible company. I've used it for 2 of my companies. Context:

I applied for Quickbooks and had this app for a while until I had to restart my computer and my quickbooks got wiped out and I m cannot access my original account and still being locked out so I won't recommend keeping this app if it cannot be saved under any conditions.

The software is buggy. If you are hoping to rely on automating your billing process, be prepared to lose revenue, as the automations fail and do not notify you. Unless you do an audit, you will not know that some of your customers are not being billed for months. Sometimes, automatic payments fail without notification. There is always a bug and something always does not work. Do yourself a favor and go elsewhere. This software is buggy and customer service is useless even for premium accounts with so-called priority circle help desk.

This company has the absolute worst support in the world. They will always try to push you off to someone else who is equally as ignorant. I recently called Quickbooks payroll support as I have the highest level of payroll they offer. He said I cannot help you after about 2 mins of attempting nothing but showing me a error log that had nothing to do with quickbooks whatsoever. The number he gave me to call was the MAIN SUPPORT LINE with no additional guidance. The people simply do not have any desire to solve any issues you have

QuickBooks Online Payroll does not have customer-facing support. Over the course of 9 calls and 6 hours of wasted time, I have failed to connect with a supervisor to fix the errors and unauthorized changes made to my payroll, which have resulted in missing wages for my employees via "Payroll Corrections" I did not request and cannot change or override. They do no return call requests. Emails to them bounce. They cannot be called directly. It is a black hole of incompetence. I am currently on hold again for a QuickBooks customer service representative to try to connect me with a Supervisor - WHO ALSO CANNOT CONNECT ME WITH A PAYROLL CORRECTIONS SUPERVISOR!! This is the worst customer service I have ever experienced - and it affects my employees' ability to pay rent and feed their families. It is absolutely unacceptable.

With respect to Quickbooks Capital, go elsewhere. Rates are not very competitive, and customer service is non-existent. If you have a question it will tell you that you can email; if you email they will email back and tell you to call; and then when you call the customer service reps (once you reach them) either know nothing, say they cannot help, or say they have helped you but in reality it makes no difference. Example: say you want to change the draw date for one loan payment. They will tell you they can not help; or (as happened to me this week) that they have changed it so you can make a manual payment this month, but automatically draw it anyway. I'll go pretty much anywhere next time.

Terrible company, backdating cancelation of subscription effective 2 months ago. Started at 1 business day direct deposit, increased to 5 business days without informing or permission. Don't waste your time with Quickbooks/Intuit. Legit worse payroll company on the market. If you want to pay your employees or contractors late then yes I'd recommend qb.

Do NOT recommend. I have heard better things about Wave and FreshBooks. QB has incredibly bad customer support - hard to use features - confusing platform. I have a background in Finance & Accounting, so avoided using QB until I had no option but to use it because I had so many transactions. I have been using QB across 4 entities for about a month and could not have worse things to say about the set-up experience and customer support. I am shocked that anyone without finance and accounting expertise is able to navigate their platform. Further, my experience with support has been textbook terrible. I've been sent on a seemingly endless chase for something rather simple. I'm writing to you on minute 120 and call 4 of trying to disconnect 3 accounts from a Quickbooks login I have... HELP.

QB is discontinuing the desktop versions. We live in a remote area where single digit internet speed is common. Just doing updates has to be started at 10 pm and run all night during off peak. Or load up the laptop and drive to an area with signal. Now they have priced the payroll subscription out of reach at $1100 for a 2-person operation. And another $700/yearly just to keep access to my desktop data? We are looking at exiting this ludicrous, ransom-driven Jabba beast.

I just now signed out and customer service is by far one of the worse experiences I have ever in my life had!! Horrible. Just signed up and before I even get into my demo to set everything up. No one can help me. Has taken me 2 hours and I still don't have any help!!!! Absoulutely horrible!!!! The worse by far. I am now going to cancel. You just lost a customer in under 1 hour. I was all about Quickbooks until I see how thier customer service is. Horrible zero rating. I would recommend not using this company!!!!

Quickbooks has the most useless customer support. The chat just reads a script and guesses, and it's 1 hour + wait time on the phone. Even after the wait, they are of no help. Choose any other accounting solution and do not waste your time.

This is the worst accounting program there is and their support is terrible. System is always slow. There is never a support person readily available. Causes more issues than it helps with. It would be easier for me to do accounting using a spreadsheet. This program and company sucks.

Customer service is completely incapable of resolving issues. My autofill function is not working on my Quickbook internet service. No one can pick up the ball and stay with it. Most "experts" at the company know less than you do about the software and just read from the pop up notes that you can clearly read on your own. Useless, useless, useless. Thinking of canceling and going with another provider. I was happy with the desktop version but they can't juice you for as much money as they can for the internet version. Their CEO brags about integrating AI solutions into the company's software and services. He should be embarrassed by the lack of effective support his people provide. Hire some engineers, not more useless customer service "experts".

The product itself is fine but the company is horrible. They hit me with charges that I didn’t approve. I attempted to cancel the unapproved payments for months and still haven’t figured out how to cancel them. If you give them your card info they are going to charge you for things you don’t ask for or need. I was told all of my payments were cancelled and I switched my booking system and woke up this morning to two more charges. I have no idea how to get them to stop charging me.

Let me tell you why QuickBooks is so hated... They allowed fraudulent deposits to be ran through my account even though we caught it and reported it within 30 minutes of hitting our QB account! They froze everything but still allowed thousands of dollars (over $21,000) to be wrongfully withdrawn from our bank account AFTER we called several times and they told us not to worry since everything was frozen. Last time we called since they don't know how to call us back, to check on getting the funds reversed and back into our account, representative told us 60-90 days for resolution lol what business can shut down for 60-90 days??!!! Terrible terrible terrible company and business model. Not a good way to keep current customers.

Helpful when starting my business to see some metrics and get my CPA what he needed. Customer service is horrible. Impossible to get anything accomplished without spending hours unless you already know what you are doing, in which case you probably aren't using Qbooks. Horrible customer service. Like an insurance company or Comcast.

I am a 32 yr customer and Quickbooks price has increased to a ridiculous amount…$1700. They refuse to come up with a product for the small mom & pop business. I have complained for years. They are greedy, don’t listen, and could care less about the customer. Will never refer anyone. You should be ashamed of price gouging. I’m out and will never be back!