Intuit - Quickbooks Reviews

My computer was heck during the pandemic! I lost my files on my computer. But they are in the cloud! Or the hard disk. I called many times, got transferred to many departments and talked to many people. They even got on my computer. It could not get my files back to my computer! Finally they told me I had to pay to have an advisor to get on my computer to help me open the file so I could see it. But never could continue the work!

So I worked for a company. They released funds using Quickbooks direct deposit to my bank, except no money was released. Company was given a worthless confirmation number used by Quickbooks. My bank asked for a Trace Number, Quickbooks provided my company with that, no money found. Waited two weeks, got a different trace number, no money found, account numbers, routing numbers, names all confirmed multiple times. The company had the money removed from their account, but it never got to mine, where's the money? Called QuickBooks. They have at least 10 departments that don't know who to contact so spent 6 hours finding who to speak with. They used their confirmation number to find nothing. And asked that the company call them, run-around, They are thieves and told my company to have the regulators conduct an investigation on them cause apparently this is not uncommon for this company.

I literally am a verified business on Quickbooks and my employer is also a verified business. I get direct deposits from my boss and I take 10% of that money and move into Quickbooks for tax money storage for the end of the year. They literally froze my account and have taken over $500 bucks from me holding it for 270 business days. In the which I have to go to the state and apply to get my money back. This is a fraud company stealing people's money man. I will be speaking to a lawyer to sue.

Customer support doesn't exist, they hire people to follow scripts with no way to escalate, and no real experience with the product. The support staff mislead and misrepresent how they can help, even lying about opening a case. If you use Intuit products to run your company, prepare to pay lots of extras for fines and issues that will never be resolved, even with their so-called platinum level support.

Turbotax is not really a reliable site to use to file your income tax, my husband and I filed our income tax return for free. We end up paying $ 137.95, we are a New York residents, we received our refund from Fresno, CA 93888-0025 with a cutting of $3,289.00, and send us a refund of $1,306.00. When you filed with Turbotax you have all of your information in their system, anyone can steal or redo your return because they know their system. Until now We don't know anything about our return even IRS doesn't have any information about it. We've been calling them with no answer, we need HELP WITH TURBOTAX, please be careful don't be a victim of them also. My husband called a lot of attorneys' offices. They cannot help us. The more offices Turbotax has, the more online victims they have. Please someone needs to put a stop to them.

Been a QuickBooks user for a long time (since I started in business) and went with the online QuickBooks since I am mobile. Everything was good until I tried to cancel service. I set up this account with auto pay in the beginning to keep from any interruptions in the service. I called back in Nov. to cancel, took almost 2 hrs. Transferring from one dpt. To another, finally the rep told me it was all done.

I suppose this is common knowledge, but Quickbooks online customer service are almost comically poor at solving issues. I've been on the phone for an hour and forty minutes to solve a very straightforward problem (toggling between multiple accounts), and they still don't understand how to do this.,. and have gone as far (after 100 minutes on the phone) to email me a how to link that doesn't solve my issue. I can't believe they are this backwards. That being said, the people are nice... just incapable.

QuickBooks makes it seem like you will get your deposits within 2 days but I been with them for a couple months and still having a issue with my deposits being on hold for 7 days. They first said because it was my first deposit is why it was taking 7 days, the second and third and forth deposit they said because I was new to Quick books and that it takes 2 months to be considered not a new user. I’m now on month four with my 6th deposit and once again they have my money on hold until March 21st. Now they say that there is nothing they can do to make it faster because their system automatically done it. If you have a business that counts on having the funds to complete contracts on a deadline, then don’t go with QuickBooks. Save yourself some time and headache and just do a bank transfer with your customer instead.

I’ve been using Quick books online. Quick books stopped connecting to my business account. Called customer service. Spent hour on the phone, with zero solution. Problem not fixed. Quick books gave up on trying to fix the problem. They claim they are open on weekend for customer service. This is not true. I don’t have time during the week to spend hours on the phone dealing with these issues. I strongly don’t recommend.

I purchased a credit card reader, which was determined to be defective. Refund was processed, and 2 weeks later I did not receive my refund. I am now told that I need to wait another 3 weeks. Just do yourself a favor, do not buy QuickBooks products, you will not get a refund if it comes to it.

If you are in the market for accounting software stay away from Quickbooks. I have been using Quickbooks for 14 years. It's fine for simple billing, paying bills and reporting but over the last few years, they have raised the price and taken away features that made my life as an owner/operator/manager and chief cook and bottle washer easier. With their newest release 2022 they have taken away the loan manager function. Something I have relied on for 13 years. Now that function is gone. I don't have easy access to amortization schedules on loans and I don't have the same robust accounting I had.

Quickbooks Online is a capable bookkeeping system in many respects. However, there are some very important issues and limitations:

Intuit advertised free tax return through a Fidelity Investments link, but charged me anyways. I notified Fidelity about the false advertising for free TurboTax when using the Fidelity hot link. Fidelity gave me the phone number of a Chicago law firm, Keller Lenkner, who will be filing my compulsory arbitration case in this matter. It is highly unfortunate that TurboTax has made it their policy to purposely charge customers who are entitled to free product. Fidelity also indicated they will be cancelling the relationship with Intuit due to hundreds of complaining Fidelity customers, and intend to file their own legal actions against Intuit.

QuickBooks (QB) software is good UNTIL you run into a problem - which happens OFTEN and try to speak to a representative on the phone. To remedy that I purchased the latest version on QB. QB Pro Plus with 24/7 year round customer support for an annual fee of $349.99. Upon purchasing the support service I was told my their support team that it is actually a 24/5 not 24/7 and that it is a typo on their website. - I asked if the $349.99 is also a typo. They said no. OK, then why not fix the typo rather than continue misleading the public? I needed their help over the phone so I proceeded to purchase the product even though it was misadvertising the customer support time.

I was recently charged over $5,000 for my annual subscription to Quickbooks Enterprise Solutions. It's Sunday, I have accounting work I need to take care of because I will be too busy tomorrow to work with it. Like before, Quickbooks will not open, the software is telling me my payment lapse. They have my credit card number on file, they managed to charge me for the year. How could it lapse? Yes, this is an error that has been going on for over a year and happens about every other month. No one at Quickbooks is smart enough to fix it and it takes hours for a tech support person to work through it so Quickbooks will open for another 2 or 3 months. Until then, your business is place on hold. No weekend support for their awful software. Been a QB customer since 1993. I think it's time for change. They don't give you any credit for issues either.

We have been using the online Intuit (Quickbooks) software since 2017. We recently started using the merchant services offered by Intuit (Quickbooks) to receive payments because we thought it would be easier. That was a HUGE mistake. Starting on January 14, 2022, we sent multiple invoices close to two thousand dollars to multiple clients, through Intuit (Quickbooks) with a link for the client to input their credit card information. We waited the 3 business days for the deposit to enter our bank account and realized the monies still hadn’t been deposited. We then reached out to Intuit (Quickbooks) and they advised it could take longer for the deposit since it was our first deposit, to call back in 5-7 days and was given a case number of **. We then called back after the 7th day and spoke to Alex who said that he would escalate our case to see what was going on with the hold.

Quickbooks has been continually letting me down. They have been holding funds for 3 weeks now. Over $40,000 withheld from 11 difference customers. They won't release it, after multiple promises and hours on the phone. This is theft. My customers don't have the money. I don't have the money. They say my account is on hold but still accepting my customer's payments. How is that not theft? If my account is on hold to "investigate fraud" then why are they accepting more money from my customers instead of refusing the payment so I can collect a check? It's absolutely theft.

After an update to the 2021 version of Quickbooks, it became impossible to match purchase orders to bills. Before update it worked fine. Easy fix you would say, but after 18 months !!!0. Their team is still working on it they say. 1.5 YEARS!!!! Support is nothing more than a glorified google app and always answer with non relevant, non usable and saying nothing answers. I worked with hundreds of software companies and really none of them have brought 'horrible' to this new level. If you are in the market for this, please WALK AWAY! It will be the best decision you will ever make. On top of that is the technical side of it also very unstable.

I felt it was very important to make sure everyone is aware of the situation I went through. Hopefully Quickbooks actually follow through and posts this review up. I called QuickBooks customer service just 2 days ago (2nd February 2022) due to an issue I ran into when sending out pastestubs from QuickBooks (it gave me the error message of not connected to server).

You can read about some of the unsatisfied customers in other reviews. I bet that many more negative reviews are covered up by Consumer Affairs by payment by Quickbooks. It clearly states at top of Consumer Affairs page that they may be compensated by companies reviewed. I have used Quickbooks for over 30 years only because they have no competition. I pretty much despise them as a company.

Intuit/QuickBooks has very bad customer service. I purchased QB PRO 2017 in late 2018. It was installed on my older Gateway PC, the hard drive is going out and few other issues. I am replacing this PC with newer model. Therefore, most all of my Programs will have to be reinstalled to new PC. QuickBooks was the only software provider that will not help, they want you to purchase their monthly subscription and work online, that will not work for me, sometimes I work where there is no internet survive. Companies like Corel, Microsoft, Turbo-cad, Sketch Up and others will work with you. NOT QUICKBOOKS, POOR CUSTOMER SUPPORT.

There are many troubling reviews here referring to the software, which I have not had any real problems with. I hope I never do because my experience with Customer Service following very poor email communication (initiated from their side) cost me a half day of frustrations. This one star review is for Customer Service specifically.

QuickBooks is great until it doesn't work and you need help. I have just spent two hours trying to get in contact with a human. After wasting so much time with their terrible virtual assistant, because that is your only option to get help with payroll. You get people who halfway through the conversation the phone disconnects and no one calls you back and then they send you surveys. After talking to five different people today with no resolution I have to handwrite a check to go around QuickBooks payroll to properly ensure our employee gets paid the right amount with the right deductions. I wish this was the first time this happened. It is not. I know my customer ID almost by heart at this point. Also, if their system is not working properly I have yet to find anyone who can actually fix the system. You just have to wait for it to eventually fix itself and take extra steps to work around it until then.

Have used QuickBooks for many years. Never had problems ordering products in the past. Today was a terrible experience. Needed to reorder three different check accounts for address change. Spent over two hours ordering online. Intuit would not allow me to place the order. Called for help and was required to go through the entire order process again on the phone. One of the worst experiences I have ever had. Wish there was another option for ordering and bookkeeping.

I have a small Nonprofit club. I decided to try QuickBooks. I went online, and ordered the simple package via chat, somehow my email got a typo in it, and it messed up everything. I could not access my account from day 1. After days of calling and trying to get it sorted out and explaining over and over that I had no access to techs, who couldn't seem to comprehend the issue, I requested a refund and cancelation. I then had to apply for a refund being told I was ineligible, even though they have a 60-day money back guarantee, and now I have to wait 60 days for the account I could never access to finally cancel to reorder the product I never received!! 0-10 do NOT recommend.

Super frustrating and irritating! I have called 6 times to cancel my Quickbooks account. Every number I call given on their site is either disconnected or the person on the line can not help you and you get transferred multiple times and still not able to reach department you need. After about 45 minutes each time I have to hang up. You can talk to someone through their chat online, but even after you type and tell them what you’re inquiring about, you get someone who comes on the chat that can’t help you and they transfer you to someone else or give you a number to call or a website to go to which are dead ends also. Their site takes you in circles and redundantly ask you to sign back in. They also have charged my debit card that they have on file that is expired. There are no options under your “manage account” to cancel service or delete your card information.

30 days into my subscription I canceled. They continued to charge me for over two years! Intuit would not refund the over charges so I guess I’m responsible for their mistake. Over $600.00 in charges. They are criminals!

Quickbooks is the most unprofessional business I have ever worked with, their lack of customer service, and communication is unparalleled. They claim to care about their customers and want them never to feel taken advantage of, however when they decide to "hold and review" a small business' deposits for services already completed they are allowed to hold it for 270 days or make you return it to the vendor while charging you a 3.4%+.25 fee for doing the transaction at their discretion.

Don’t purchase Quickbooks! Their customer service is horrendous. I’m looking for another option. They sold me an update and lied to me about needing the update when I really didn’t need it. When contacting them they just hang up. I will never support Intuit or quickbooks ever again and will continue to tell as many people as possible about how bad their service is.

I used Intuit to take credit cards for a small business I had. When I no longer had the business, I tried to close the Intuit account and found it impossible. I tried several times over a couple of years as Intuit continued to charge me $20 a month service fee. After the last attempt, I finally had to have my bank stop paying the fee for which I'll be charged. Intuit wants your business but doesn't let you out.

We've use Quick Books software in our small business since the late 80's. We've had the same merchant services account linked to the same bank account for some 20 years. Recently we had a charge back due to a customer not paying attention and recognizing our corporate name. Intuit did not inform us and simply took $2000+ out of our bank account. I've been trying to clean up the mess for some three+ weeks and finally threw in the towel with a phone call to our bank thereby blocking Intuits access to the account.

Our company has used the desktop version for years, we recently switched to the online version due to us getting a new program that is supposed to sync to the online version and making billings easier for us. Well, it's now been almost 3 months, and we are still unable to sign up for our payroll module and therefore cannot issue our employee's payroll. We have spent multiple days a week on the phone with QuickBooks. In fact, the other week I, called every single day. Please tell me how it is possible that a company this size is taking 3+ months to resolve what they keep saying is an engineering issue, and that is why we cannot set up the payroll. I have been through 11 agents and spent countless hours on hold. When I called today, all the managers are magically in a meeting and unable to speak with me. We are now looking to move to a new accounting software.

I closed one QB online account and have opened another (for my current business). Doing that required more than a half hour of conversation on the phone with a "customer service" representative who kept repeating the same things over and over. She finally said she had confirmed the closure of one account and was emailing me a link to set a password for the new account. The link took me to the old, now-closed, account. Now I have called again, gone through multiple options, only to get a message saying there's a tech issue and no one can take my call. This is not the first time I've had this sort of problem. I wish I could bill Intuit for the time I spend trying to resolve these problems. Can anyone recommend a more user-friendly online service? (And can Intuit change its name, because its Quickbooks site isn't "intuitive.")

I've had an issue with getting our contractors to be able to complete their profile in QB after their invitation link expires. For the last month I've tried at different points in the day to connect with the chat function and it's been broken every time. I finally broke down and called them, have been transferred 3 times and on hold for 2+ hours, and they still have not resolved my issue. Their customer service is a nightmare.

I upgraded back in 2019 because I switched from a Macbook version to a PC version. I thought I was purchasing a stand-alone license for $149.00. In 2020 I was charged $319.00 to renew my license. What!! I thought once you bought a desktop version you owned it. Not accurate. I canceled the subscription but was told I could only cancel it on the next due date which was in a year. Now it's time for renewal it's been canceled and guess what you don't own any of your information!! They shut off access to your license and you can not access any of your information. You also, can not open a newer version of a backup in an older version of QB. And get this it has now gone up to $357.94 a year. (So it's going to continue to go up $40 every year?).

I switched from Desktop to Online version, terrible experience overall. I have been hung up on over 10 times, spent dozens of hours on the phone with customer service. The salespeople explained the online version was exactly like the Desktop, not even close. Please do yourself a favor and use another service, do your own research on reviews and other business owners' candid experiences. Manager of a small business in Wisconsin.

I've been using the Quickbooks desktop version for at least 15 years. I recently moved to the Online version. IT IS THE WORST! Their tech support has very little knowledge. I've personally spent 15 hours - many features still do not work. I would not recommend this product to anyone.

My business was referred to QuickBooks for their booking service, I've only been with them for a little over a month and it's been a complete nightmare. I ended up signing up with their merchant center to process invoices with clients and after receiving my first payment with my client on the 31st of October it is now the 23rd of November and my funds have and are still on hold and have yet to hit my account. I understood based off the contract and website it can take up to 3-5 days for new customers of Quick Books to receive payment. Well we have clearly surpassed that time frame.

I have used QuickBooks Desktop for 20 years. I have the accountant version so that I can take my client's books and work on them at the same time because the QBO version is a joke. Well all of a sudden I stopped being able to do anything. You cannot download from the bank in an accountant's copy, you can't make employees inactive, you can't unapply payments, you can't change accounts. These are things an accountant would have to be doing, so what is the point anymore. I cannot fix any of my client's stuff without having them do it, which they do not know how. I refuse to go to QBO because that takes me 10 times longer and the need to be on the internet at all times keeps me from working while traveling. If this doesn't start changing and they stop trying to charge people monthly for everything, they are going to see everyone leaving. This is supposed to be for small businesses, well it's not if they can't pay the price QB keeps raising.

I have been using this company since 2016 and I have lost all my employees and did not use this program but paid for 5 months. I then requested to have it shut down 10 days before the next month's payment because I could not afford it. However, they still took about the payment and to go through the process of requesting a refund because they had the auto pay still set up. They refused the one month of refund in the amount of $82.50. I was so upset that they don’t value my long time as a customer. When I want to start it back up I would have come back with them but now they have lost my business forever and I will tell everyone I know how they could refund one single month when I needed it the most. Thanks for pushing someone down even harder Quickbooks.

I use Quickbooks online. I was somehow signed up for merchant services without my knowledge. I found out when I got an email that a client had sent money to me via bank draft. However, that was Sunday and I still don't have the funds as of today (Thursday). However, today I received an email that my account would be funded tomorrow. When I looked at my QB account online, I noticed that Quickbooks was charging $10 for a bank ACH transfer. I was never informed, never signed anything, and no fees were disclosed to me. Who would agree to this when banks do ACH transfers for free?

I work for a small company (5 total employees). They bought the Desktop Pro which indicated that you had 3 users for the program. NOT TRUE! You get one user and must buy a license for each additional user at the cost of no less than $349 each. Then on top of that, you only have a certain period of time to activate the program after you purchase it. I had to call 4 different times and each time they screwed it up. I finally got in touch with a lady who was asking someone else how to fix the problem (we could hear them speaking either Korean or Japanese through the phone. Still didn't get the problem resolved. I have to call again to continue the set up.

Do not ever use QuickBooks accounting software for your business. Quickbooks is in the business of destroying small businesses. Signing up for Quickbooks cash to receive payments was the worst decision I have made concerning payment processing. As others have noted here, Quickbooks will indiscriminately flag transactions, request documentation from your business, pretend to be reviewing the information, close your merchant account, charge you fees for processing the deposit that you will never receive, and then inform you that they will hold your deposit for 270 days and advise you to have your customer file a dispute with their bank. This is Quickbooks' business model.

For any QB support, there is a yearly subscription fee. NO one from the US you can talk to, I spoke to 5 diff. QB "experts". Wasted half my day, no help. Overly verify who you are, refuse ID# on them.

I have used Quickbooks desktop for years and never really had issues. Online I have trouble running reports, writing checks, credits being automatically applied, and I don't have time to deal with workarounds because I am running a business. I purchased a new desktop version to transfer to and I am now paying for Online, desktop and IT support because no one from Quickbooks can seem to help us transfer the data. I am incredibly pissed, and this is affecting my ability to do business.

I am an accountant who has been dealing with Intuit all of the 2000s. When I started with them, I had the feeling that they were concerned about me and its consumers. Intuit had a lot of integrity in dealing with us. In the last 10 years or so, I have noticed that their sales reps have become downright dishonest, trying to upgrade customers to products that they did not need- products that cost A LOT more money. This would have been anathema to the Intuit of old.

Over the last month+ my customers are having issues with duplicate payments. They get an error from QuickBooks saying "payment failed" so they obviously submit the payment again. Both payments get processed. I get charged both fees through quickbooks. Then I need to write personal checks to the customers to refund them but I'm still getting charged the fees. I've called and spent hours with customer non-support. They tell me I should "tell your customers if they get an error message to call you with the error code". Are you kidding me?? I need to warn my customers that the system I'm using to process credit cards is faulty? Ridiculous.

They do not deserve 1 star. This service is a fraud. They keep your money way past verification. You can not get a straight answer from any of the so called customer service support personnel. No one that works for this company has an honest bone in their bodies. This is the worst mistake I have made for my company. The supervisors are even more appalling than the CSRs. I gave feedback and someone from this God awful company basically called me an idiot based on the fact that I told them their service is less than substandard. You can not get an accurate account balance from them or the ridiculous app they have. Then these less than intelligent CSRs tell you to call a number that clearly tells you you can not get ANY account information on this call. Why is that number on the back of the card?

Absolutely useless and unfair! I lost two new clients because of it! The transactions take 8 days to clear off, always something in review. Nobody ever explained to me why it takes so long, even though my account shows 1 business day for deposit. Representative keep lying to me and changing the story when I caught them on a lie. First they said that delays are because of ACH processing and this is a lie!!! It shows in account details that deposits for bank transfers are 1 business day. Then, they came up with another story that my customer's bank had troubles on their end, so I caught them lying again! My partner has some of the same clients and payment methods and it takes her 1 Business day to get her money.

We have used Quickbooks since 1999. We had a problem with checkbook reconciliation. Quickbooks previously provided reconciliation support which we have a subscription for but they no longer do. No reduction in cost of support. We tried 5 times to send a copy of our files to our accountant to help us, following all steps, but system would not work. We contacted support, and after 45 minutes of attempts with screen sharing support with the Quickbooks technician, we were put on hold for 15 minutes for the technician to check with her support or back end.

Called to get help setting up payments on a workstation from Quickbooks merchant services. Had to give the same information to three different parties before getting to John who said he was from merchant services who asked the same question again. When I asked him why I had to keep repeating this, he hung up on me.

Choosing QB to do my company accounting has been the worst decision I have made for my company. This company has the most horrific customer support you could ever imagine. You can contact no one by phone, their text support basically has 1 hot-button setup to say: Your issue has been escalated.... 7 weeks my deposits have been on hold while they try to "verify me". I contacted a different company this morning, and I'm already verified and ready to go.... DO NOT get QB, if you value your time or your business.

It worked well the first few days while I spent hours setting it up, after about two weeks I started having issues logging in. Finally a month in, they deactivated my account while still billing me, after hours with their customer service chat they refused to reactivate it or to give me a refund, “because it is way after my billing date.” Mind you, I contacted them 4 days after my billing date because I still couldn't log in. Their customer service is horrible. They actually invited me to re-sign up. After it took about 5 hours to set up. They are absolutely terrible. Stay away and go with a company that actually cares about your business so that together we are equally successful.

1st off never have any important applications installed on a Friday that has to due with Banking. We had the newest version of Quickbooks point of sale 19, which we thought was an upgrade (since we have been using it since 2006) installed on a Friday morning in July 16th 2021. The system turned out to be faulty which means every credit card transaction that was taken from Friday- Tuesday did not go through. It looked like all was fine on our end but come Monday when we would get our deposits and batches nothing was there. Being uninformed, we thought it just needed a little more time since it was a new system so we gave it one more day. WE LOST ALL SALES AND MERCHANDISE FOR 4 DAYS! We are a small mom and pop business so you can imagine what this has done to our bottom line. Quickbooks wont even talk to us. Please think more than twice before using a company with no accountability!

In July 2021 I updated my Quickbooks Pro to the 2021 version. Within a month I was having problems updating certain fields, among other the all important Administrator field. I called support only to be told that even though I was within 90 days of purchase that I would have to purchase a minimum 3 year tech support agreement for $ 1,489 + tax! You have got to be kidding!! If the product I purchased did not download properly, surely that should be Intuit's problem to fix FOR FREE.

We are waiting over a week and a half for QB to release funds a customer paid by Credit card. Today they were supposed to release the funds. Now they are telling us it is still under review - what is under review? Our client is upset at us because we needed the money to start a remodel job, and we were depending on this. The customer service is beyond satisfactory, and keeps telling us to wait 24-48 hours for a response. I can't tell you how upset we are and may lose a client because of this.

Hazel and her supervisor should be reprimanded! When I asked Hazel for help on customizing a report, she was trying to get me to pay an invoice in my accounts receivable. Nothing to do with a report being customized. She first was needing to know that our users were using Quick Books on site... Her supervisor had me go to General Ledger to run a list on invoices that were paid or not paid.

I have been a 10 year customer with Intuit using their point of sale multistore and pro software as well as their merchant service services. Intuit has forced some upgrades throughout the years but has worked with me overall because I use their merchant services as well as their POS Pro software. They are now mandating an upgrade fee of $1700 for software if you do not use their merchant services or $680 if you do use their merchant services. I am being told that they no longer will support my current software that is not even two years old and my credit card machine will quit working with my current POS software. This is TOTALLY UNETHICAL. I process over $40,000 a month through them and they have the audacity to not only not support software but also make services quit working that is essential to run our business. I called Intuit multiple times including corporate and have been treated horrible.

The site works pretty well, for a small not for profit but they are not training their people very well. I just asked for a reduction in price. The person who helped me created a whole duplicate company unnecessarily and took up an entire afternoon of my valuable time for no reason. Copying all of my company files...OMG!! What a nightmare. Then the next person told me this was all a waste of time! They just lowered the price! Because of our simple needs, Ta, Da! Good Heavens! Train Your People! Then they sent me a credit in the form of, get this, 5 different entries! So, I then was forced to call again for an explanation on the credits. Can you imagine? What a waste of my valuable time!

Have used this service for 20 years. Once Intuit bought the company Paycycle, service has been deteriorating. I have finally had enough and decided to cancel my service. It has been 4 months they are still charging my credit card despite 7-9 hour on the phone and promises that it has been cancelled. This company will use your fear of losing your payroll information to lock you into using their service despite its constant problem. I am not sure who to recommend but anybody except this unethical company.

I have found the Quickbooks online bill pay very convenient and have been using it for quite a few vendors. When I first started using it, quickbooks had sent out duplicate checks...luckily the vendor caught it as they used the same check number. Things have been going somewhat ok since, a few really long delays in delivery, but that is more the post office issue. Today I found out our warehouse rent check, almost $8k, didn't make it to our landlord. It said delivered over a week ago, but it must have gotten lost or delivered to the wrong address. I called Intuit to get it cancelled and refunded (the funds get pulled out of my account when it's processed, not when it's cashed). I had to write the check from my account because of how late it was, so all I needed Intuit to do was to cancel the check and refund my money.

After working on QBO for over a year notice the Essential subscription is fairly expensive for what you get. Before each subscription, they automatically raise 20% more each time. Customer service is slow to reach back and good luck finding anybody to answer you by phone. ACH payments are the slowest to get credit on your account by at least 5 days compared if you do the same transaction directly with your bank; From the time a client sent a payment, it takes them an average of 7-8 business days to credit your account for a simple domestic ACH payment, but, obviously, they will first withdraw their $7 fee for the ACH way before you have even received your own payment from your client. If you don't want your payments to be withheld for over more than 48 business hours do not use the payments options from QBO.

If you have not purchased QB yet- Good! DON'T! At least NEVER buy the on-line product. You don't buy; it you rent it. QB can and does change the terms at any time. I just got an immediate 25% monthly increase in price! 25%!! QB is incredibly business UN-friendly. QB is constantly making changes, giving you no choice whether you want this change to your business or not. Every day I have to fight through marketing crap trying to upsell me some other unnecessary aspect of this lousy product. You can't talk to anyone, who know anything, particularly their bots. You have been warned.

Intuit has held my Company's data hostage twice now...forcing me to pay them but not allowing me to control the account. All due to admin staff leaving my employ. I have been working at getting control for days again. Once I get it I will terminate my relationship with them. They are the most convoluted and not business friendly software I have ever encountered. When you call for help - they never can help. Different answers with every call. I would not recommend this sofware to my worst enemy.

We have been accepting payments thru QB online for years. We have paid many $10,000. dollars in credit service fees to Intuit. We recently were charged back for a fraudulent card. We followed all rules and received an approval. The supervisor at intuit Kaitlin H. said in a nutshell "you signed an agreement and there's nothing we can do". Beware and be careful. Intuit takes your money and does not help you recover a fraudulent charge. What's the point in getting an approval and following rules if they can just say "NO"? We will keep posting until we get a result.

DO NOT use QB Merchant Services! I used them for a year, and then they initiated QuickBooks Cash Account and I have been unable to access payments made to my account for more than a week. QB Merchant Services claims that the money was sent to GreenDot (I did not EVER initialize or authorize them to do this using my personal information) and GreenDot has absolutely no record of this transaction. QB Merchant Services claims that I just need to verify and transfer the funds, but whoever established the QuickBooks Cash Account used an incorrect phone number so now there is no way for me to verify my account or receive my funds. QB Merchant Services then claims that it takes 7-10 business days to correct the phone number that someone the company completely transposed in the first place.

They are not knowledgeable about their software. This company has the most horrendous customer service, and they do not know what they are doing. Find some other software for your business. Their payroll is the worse. Their agents are not knowledgeable.

I have never met a company so bent on turning away business. This company has the most horrendous customer service, worse than any cable company and that says it all right there. But what does the CEO care, he makes over $20,000,000 a year while pissing on all of us.

For the past couple of years, I have been creating a JE for reimbursement of Auto and cell phone to the owner of the company, for the end of each month, for the Balance sheet, to which I reimburse the owner the next month to make it a zero balance on the Balance sheet for that expense. Now I am being told that I have to upgrade my plan to do this task. This is the most ridiculous scam performed by Intuit. From what I understand you all are doing this all over the place. Bottom-line, When I call in for help, there is nothing that can be done to help me, because Intuit just wants more money to complete a simple task. They don't care about helping businesses grow, they only care about taking money from our pockets.

I had been using QB Desktop for several years.. Every year they charge my debit card for a subscription that is included with the updated version.... It was a mess to straighten out and I hated dealing with them....This year, they just shut my 2021 software down completely... because I wasn't giving in, once again... Take no chances folks... Save yourself a lot of yearly aggravation... Go somewhere else for software.

Horrible software, switched from desktop to online...huge mistake. Payroll is horrible, support is unknowledgeable, helpful but not trained. Worst business decision I have made in 12 years. I'm in the market for a new product, hopefully I can get a refund for this trashy service.

We have been customers of Intuit QuickBooks for almost 23 years. Twelve of the Desktop version and the last 11 of the online version. We have a CPA as well but QB handles our payroll. We, at least every pay period, for the last 18 months have had issues with random things like staff not getting their direct deposit, active customers being moved to inactive or deleted, their system not recognizing banking information and on and on. You call in? YOU WILL HOLD. You may or may not get someone who speaks clear English. Your message to get a call from your account? It could be 5 minutes or 5 hours. You will tell of your issue and be told you need to speak with "tier 3" whatever that is but only they can speak to them. You will consistently throughout the call be put on hold as they seek additional support, read a book or speak to "tier 3".

Quickbooks is a great product. However, I tried reaching someone and was on the phone for half an hour. Unfortunately their customer support is nonexistent. If you cannot find a solution online, good luck trying to reach someone. And if you do they are useless.

I am a retired CPA. Subscribed to Quickbooks online last December for a small business I own because they were only accounting program I could use that linked directly to my bank accounts to pay bills online. As soon as I started setting up chart of accounts I knew I wouldn’t be able to use it because I needed cost accounting. I have tried numerous times to cancel this subscription. Stayed on cell phone 3 hours yesterday trying to cancel to no avail. I don’t remember my UID or password since it’s been 5 months so they refuse to cancel subscription. It looks like I will have to cancel my credit card to stop the charges. DO NOT SUBSCRIBE TO THIS SERVICE!!!!

I needed help with Quickbooks. There was nothing in their Help Menu on this subject, so I tried a Chat. The person didn’t respond for many minutes and kept asking me to repeat my question and then wanted my EIN and account info Before they would answer any questions. Business people are busy people. This was just not acceptable.

I upgraded a clients Quickbooks Enterprise to latest version - have spent the past 3 hours TRYING to get technical support to assist, and take Ownership of assisting with this migration/upgrade. Aside from the ridiculously long hold times, the first support agent said that they had to disconnect if no activity on the case for 15 minutes (which was WHILE we were waiting on the Database Backup to run, which was REQUIRED), then calls were disconnected, misrouted, and when the next support agent in the correct department called, I asked he call back on a landline and he said he would, then DIDN'T!! I had to start completely back over w/ the process of reaching support. 3 HOURS of this! The worst customer support experience I have, as a Data Vendor, in a Long time. They had NO PROBLEMS getting someone on the phone to take payment for the new Software!! But supporting it, that's another story.

I signed up for a Free Trial for Quickbooks but was charged the very same day for the trial. I sign for the trial on 4/10/2021 and checked my account on 4/19/2021 and noticed that I was charged for quickbooks on 4/10/2021. I called and I spoke to someone who was the customer service person for JUST the people who were NEW to quickbooks. This person was not able to help me with ANY of the questions I had about the charges to my account, the more I asked the more they told me that I had to talk to ANOTHER customer service department that would help me in this matter. THE WAIT TIME FOR THAT DEPARTMENT WAS OVER 40 MINUTES!!!! Please believe me when I tell you that I WAITED FOR OVER AN HOUR AND NO ONE CAME TO THE PHONE!!! The online chat is just as bad because it's automated and it asks you the same question over and over again!!!

I have been using Quickbooks since 1993. For the past few years I've been having issues with the program locking up and giving me an error message every time I log off. Their explanation is that my company file is too big for Quickbooks Pro so I need to upgrade to Quickbooks Enterprise for $1,200 for the first year and it will go up after that.

I have used Quickbooks for PC and MAC for years. I have only used the online payroll for MAC for one year and I am completely dissatisfied. It's tedious and time consuming to use and expensive for what it give you. The service or any kind of help you tried to get is horrible. It take you one hour to get to a person and you never get the right answer. So I had to cancel my PR subscription of sign up with a cheaper real PR service provider and they file all the forms for me. It is a shame what happened to QB. They used to have great service. Maybe another victim of COVID or cost cutting.

Dont get me wrong. QB can be frustrating and at times some reps wont be helpful. I swear if you call in the morning you get better service. Anyway even though there were some redundancies and I did not get the result I was hoping for. Kayla fought for my solution and worked with me through it for over an hour. Most reps wont do that (I know, I call all the time). She understood my problem clearly and pursued multiple different solutions with me to try to help. Eventually we found one.

I cannot figure out where to start from. 1: On my first call the agent took 7 minutes to pull up my account, and it took 5 minutes for me to make sure she understood what I needed help with. Then she transferred me to CANADA customer support from USA. Remind you this was the receptionist who wasted my 20 minutes. The Canadian support lady purposely gave me incorrect number to dial.

Intuit must deliberately hide its customer service number for QuickBooks even if you subscribe to the QuickBooks Accountant series. They clearly don't want anyone speaking to support which typically comes from overseas staff or contractors. They know very little how to answer questions about simple electronic filing issues for 941s, etc., and they hang up the phone without completing the support call. The company wants its customers to use online communities and other support means so they can avoid having to pay staff here in the US. There has to be a better solution with superior customer service to what they provide!

This company is a complete scam. We are a nonprofit and they have over-billed us three times the amount we were set up to pay for almost a year. We were only signed up to pay $25 a month and they have billed us $75 a month for almost a year under fictitious hidden names. Every time we called to request a refund they would credit us then sneak another charge on our bill. We canceled the subscription more than once and they still continued to bill us. We called to request a refund and they declined our request, forcing us to cancel our company card with our bank, dispute the charges, and contact our lawyer. Do not use this company!!!

QB needs a zero star rating. They no longer have customer support. I tried to log in and my password no longer works. I called the purchase phone number and they transferred me to a help tech who did not know the answer and she wanted to transfer me so I could leave a message about my concern because they have an extreme high volume of calls.

Quickbooks is a ripoff. Once you buy their program is when the non stop emails come wanting more and more money to access what you already paid for. Just paid the $500.00 for a one year subscription. Now three months in they want another $200.00 in order for the subscription to work on top of a monthly fee. They will not refund you at all on what you paid upfront even though they can not provided you the service. They have zero customer support. I reached out to them and they only have a sales department. Nothing in the United States at all. It was difficult to even understand the person I was talking to and she had very little information to any of my questions.

If I could give this program a 0, I would. It's flakey and full of bugs. The reports are a joke and from a business perspective the reports are useless. We will be switching to a different accounting program at year end (fiscal). I wouldn't recommend this to any business.

As a ProAdvisor and Accountant for 21 years. I am still frustrated with the Online Quickbooks Version. Its shortfalls compared to desktop and Price force my clients to stay away or switch back to desktop.

Early January, I logged into my Quickbooks Desktop for Mac and was told it was "no longer supported". A Quickbooks Sales person promised easy transition to online and "just $25/mo" going forward. Nothing balanced, now what? Talked into a "cleanup" for $500!? They promised to "clean up my books" in the first 30 days and be available for questions specific to my account/issues. Sadly, I bit.

Since Thursday, February 25, 2021 starting at 9:00 AM - I have been trying to get a direct deposit reversal attempt initiated to recover the money from whom INTUIT sent it to. The "paycheck" in question was voided AFTER I spoke with Quickbooks Online Support advising me of what I needed to do to cancel that specific paycheck on 02/23/2021. Intuit went ahead and paid the paycheck in question YES even after advising me how to do it correctly in QuickBooks. I received an email on Thursday, 02-25-2021, stating that we needed to wire that money to Intuit and they froze everything. I called at 9:00 AM and was on the phone until 1:30 P.M. after being hung up on and then transferred through multiple groups. Spoke with a male that gave me false information again stating that he initiated the direct deposit reversal attempt and I would have a response in 5 days.

QuickBooks 2020 for Mac was impossible to find to purchase as a downloadable software item. After it was installed, getting set up was a nightmare. It took hours to simply access, the login information the company was insistent on recovering my old account. I kept trying to get the system to send me the link to reset my password, five times and it failed. Two attempts to contact customer service were even more abysmal. 20 minutes in between response times on the chat messaging system, with no remedy, I finally ended the first session. I restarted the second session, received another sad response and finally got the outsourced person in Mumbai or some third world country to send me another reset password link. It took hours out of my day to even set up the software, which you have to access online, despite it being downloaded onto my MacBook pro.

I bought, for about 400.00 dollars desktop pro about 14 months ago. I went on to pay some bills. They had locked me out unless I pay for the latest desktop pro. It is extortion. Not only have they locked out from using it, they have locked me out from access to my records. I cannot file my taxes now unless I "pay" the ransom. I call customer support and talk to India. Some poor guy that acts like he doesn't understand the problem He only wants to sell me another $400 dollar program. I asked "if I buy the new program how long before you people lock me up again?" He acts like he doesn't know what I am talking about. This is as crooked as it gets.

On 2/11/2021, my Quickbooks (QB) Plus subscription was paid, and it was posted on my credit card account. On 02/22/2021, I received an email from QB stating that my credit card company requested to cancel my subscription. On 02/22/2021, my bank informed me that it did not cancel my subscription because it is not allowed to and cannot request to cancel a customer’s subscription.

I purchased Quickbooks 11 years ago from Walmart for $199.00. We have grown our company and advanced to 5 users and the Premier plus program and of course paid a higher price. In October our bank account was debited for $1860.00 for our annual use. I was having a lot of problems yesterday and needed help. When I called the phone number it directed me to a help chat line from Quickbooks. This was nearly impossible and very frustrating. I needed to speak with someone and have them shadow my screen. After a unsuccessful hour I disconnected from the call.

I signed up Quickbooks Payroll Full Service in late January 2020 and hoped to be easier on company payroll. A week later, emails came in. Stated the payroll was not processed due to mistaken information with IRS. I called and called IRS to verify all the information. There was not nothing wrong on my part, but QB Payroll Team was just not able to do their job. So I cancelled the full service a week later. Since the QB Payroll Team stated they didn’t file anything, I filed all the payroll with federal and state myself.

I have never had a worse experience working with a company - ever. I cannot believe how bad Quickbook Payroll is. I signed up with them in October and submitted all necessary documentation to get e-services done for both state and federal taxes. When time came, they did not file or pay my taxes. When I spoke to support about it, I was told that this would be taken care of. Support is the kind of help where you speak with someone and they speak to someone else. Completely useless. 4 months in, countless of chats, phone calls and payments to Quickbooks, I've been late on my federal taxes, late of my local state taxes, and their response usually is - "contact your state". Anything is better than using quickbooks. Anything.

Worst ever! Completely inept and incapable of changing a phone number within 10 days. You think they would know how to work a computer. Don’t do it!! Sent back and forth to multiple departments. They needed a fax (how ancient is that!). Cost me to sign up for a fax service, spent hours on the “chat” only to have to call back in a week just to get screwed over again and do it all over. Just to change the Payments phone number. Still unresolved. Hopeless!

If you are a non accountant trying to use this product...Good luck...Non intuitive at all...Trying to upgrade credit cards that were lost and literally spending 30 min trying to figure this out. HATE this product. using it because for some reason my accountant requires this platform..Believe there a huge market opportunity for a competitor to create a new accounting platform..If I could leave a negative rating I would

You cannot leave these crooks without a break up fee. I just paid mine and then they said my data would not be available for 1-2 months. Unless I paid another fee... The lowest, criminal, scum of the earth I have ever spoken with. NEVER USE QUICKBOOKS ONLINE!!!

Online Payroll center. 8/18/20 the taxcenter to pay taxes and do W2's simply stopped functioning. I've called QB multiple times, received several case #'s. Spoke with 10 agents, a supervisor in the payroll online services. There has been a case for 5 months with no one working on it., no feedback, no escalation process. No one higher you can speak to. Simply put, they are working on it. Today is 1/25/2021, I have 12 W2's to process and QB will not escalate the issue. All the agents have been extremely sorry and understanding but it will get fixed when it gets fixed. In the meantime, I've had to struggle my way to pay federal and state taxes, now I have to figure out how to manually do W2's by 1/31/2021. They have offered me credits with no solutions.

I took the bait when my Quickbooks online account offered me the option to set up a new quickbooks case account, estimated to save me up to $995. in annual transfer fee savings, with immediate funds availability. None of those representations have been true so far. I was not able to transfer any funds out until 3 days later. The transfer shows up as leaving their account, but has not arrived at the target account yet. The surprise NSF fees they hit me with due their unpredictable transfer fees were outrages, nearly $80 because there were not enough funds left in the account after the supposed transfer, seemed outrageous. Robotic help only which they so kindly offered me did nothing to help. Now, how do I close it? At the moment, this is looking like a scam, DON'T.

This is my second review ever and I am sorry to report the customer service abilities are so limited. My Quickbooks was shut down out of the blue with 0 warning for not paying subscription. Yes my fault but I have been a customer for 10 years and I made an accident. 2 pm on Tuesday I was scheduled to have my Quickbooks available to re-subscribe, however it's been "36" hours and there's no way to get in touch with someone unless it's on their time between 9 am and 9pm? Good Luck to whoever has a problem that needs customer support.

You would think that with all the people who use Quickbooks, it would be a decent product. You would be wrong. It's as if they've deliberately designed a slow, poorly programmed, archaic program that crashes at every instance. Here's Intuit's basic attitude to their customers: "Hello there; what's that? You want some customer support? No problem! There's a cost for that! What's that? Your problem is the result of our negligence and poor programming? We don't care!" Oh, and if you do manage to reach a human being at Intuit, you can rest assured they work in India and have at least a passing familiarity with English. I'll be looking for a competitor's software in the future. One that actually works. God help us all if this is the best that the accounting-software market has to offer.

It is so frustrating to call Intuit customer service. First it’s the wrong department. Then the agent could not solve the problem. When I consider the time wasted and the frustration involved - I’m going local. My local bookkeeping service will sort it out instead of me. In fact I’m looking at Xero.com instead of Quickbooks.

Entries submitted to chart of accounts randomly uncategorized. Customer services account - Yes we have seen this behavior with certain customers, but we have no explanation why it happens. The solution is you will have to recategorize the 2,000 entries again manually. No way to contact customer service on phone, chat only. No response when sending email. Chat customer service often crashes randomly. They were charging me $12.95 per month with a closed merchant account for 8 years. Their response - "Sorry. Merchant services fees are not refundable."

Intuit allows pro advisors that are reported to be performing with high incompetence to the general public and charge exorbitant pricing and do illegal advertising. They full well know but hide the negative reviews and allow false advertising on their very own platforms. They do not care about the general consumer; only protect the so called pro advisor to make money for themselves! I would not recommend anyone to obtain a pro advisor from their website. You cannot count on accurate reviews, etc.

I have been on hold with Intuit Quickbooks for nearly 3 hours. I have been disconnected from their chat department 3 times. I finally had to trick their system by calling their sales department. Their sales department confirmed that they literally have NO CUSTOMER SERVICE DEPARTMENT!!! At best, you must call sales and they will transfer you to their tech dept if you are locked out of your account. The person that I finally spoke with after waiting an hour asked me a few questions in his broken English. He then put me on hold again. He never came back on the line again and I finally hung up after ANOTHER HOUR of waiting for him to return!! I BEG YOU, do not give this company one thin dime. You WILL REGRET IT if you do!

I use Quickbooks only because my nationally franchised business requires it. I pay for their "Unlimited Technical Support" plan to ensure that my software is the most up-to-date and that I can get help if I need it. Quickbooks support is horrible. They make the IRS look Customer-Friendly. As I write this message, I am waiting for a scheduled 8:00 AM callback from their Tech Support. It was "scheduled" after more than 6 hours online yesterday with their techs failed to resolve an invoicing error. The error prevents me from invoicing or accepting online payments from my customers. Yesterday's call was the fifth follow-up call for this problem which has been recurring for five months.

Unfortunately I have had nothing but poor experiences with Intuit Quickbooks for the last 5 months. It is not an exaggeration to say that, without a HELOC we had available, the practices of Intuit Quickbooks would have closed our small business. The support and service one receives is extremely poor. It is as if you are a brand new client no one understands every time you call or try to use the chat. I tried to use the chat today for help with an issue printing a paper check. This issue has not occurred before. You have been using the same chat access since August. Suddenly, today, this chat cannot help me because now I use Quickbooks Online Core for Accountants. Except I do not. Nothing has changed for me. They refused to help me and told me I had to use a different chat for Accountants. Then after giving me that link and my trying to open it, the agent stated that I could not use the link unless they ended the chat.

In transferring my Quickbooks to a new computer the data on the flash drive was corrupted. I called Intuit for help, 4 calls later and almost 2 hours later, they logged into my computer and told me the file was corrupted and they could fix it and update my program for $549. I asked if I could use a backup on my external hard drive and just update from that. They said no. I wouldn't pay $549 so tried myself to load a previous backup. Of course, it worked just fine (although I've learned my lesson about timely updates... It took a long time to manually update). I really resent the man trying to take advantage of my obvious distress to make money, especially that outrageous amount.

Have used Quickbooks for years. Still not happy. Hard to find Chat. Need to make contact and payment changes to my account. Cannot get logged in. Once I create a password it cycles me around to log in again. All links I find take me only to things to buy what Intuit sells. I don't need to buy anything else, just manage what I have. First contact with Intuit help desk 3 years ago on another business took 1/2 a day on hold. Chat isn't an improvement. Got disconnected and could not reconnect because I need to log in. That's the whole problem. Also Chat assistant responses are painfully slow. I've spent over 4 hours trying to get assistance to access my account. There has got to be a better software somewhere with good customer service.

1st Issue: I ordered a renewal subscription for Payroll Enhanced directly from Intuit in 2019. By the 10th month, they sent me an email notifying that the subscription will expire after only 11 months. Keep in mind that it is called an "annual" subscription. After 30+ minutes on the phone, they are not able to produce any legal documents that the "annual" subscription is only 11 months. Don't trust an accounting company that defines "annual" as 11 months.

On September 2020 I renewed the QB Payroll subscription (from Costco online). After about forty-five days my subscription was cancelled by QB. I spent hours trying to contact QB by phone and after going through the same steps over and over, each time I was advised to contact QB through the desktop software. A small business cannot afford to hire a full-time accountant, so, I go to the office once a week, after my full-time job. There is no way one can take care of the important software related issue because there is no option for contacting QB by phone. Also, there is no way one could contact them by e-mail. Yesterday I was for one hour on the online chat with their customer service, when they "lost" the connection, and the problem became more obvious.

Several times I have needed to ask a question about making corrections and there is absolutely no way to reach a live person. Ever. Chat doesn't work and if someone calls you back, like today, the connection is terrible and you can't understand or hear them.

Before subscribing to the service it was asked what was the processing time, to which was stated as 1 day with a higher fee. So ok. Now as payments are coming in, it has been a week without receiving payment. One payment came with an email "Hi MICHAEL, We saw some transactions we need to check out before sending to your bank. We need to make sure everything looks good on our end. That can take a bit of time. So please allow up to 6 business days to see it in your account." Glad to see Quickbooks doesn't have a problem holding payroll that feeds families with 20-30 children, with complete dishonesty, of a process that was going to be completed in 1 day. Why not just be honest in the time it is going to take, so your customers that pay you on time and with honesty can plan for it?

We have been with Quickbooks for 17 years... Subscriptions are now handled thru the Philippines; it a nightmare. Credit card payments have been declined (supposedly) but when I phoned an old Intuit # from Canada it went thru no problem (nothing wrong with credit card). Next month same problem, they cancelled our account, now charging an extra $12.00 a month (but that payment went thru). Have wasted a least 8 hours on this over past 2 months. Keep being told someone will call but they don't.

Quickbooks needs to start training their employees better. I contacted customer service to help me set up Payment Terms on invoices and the rep said there was no solution to our request. All I needed is to change the terms so the due date falls on the 10th of the following month and he said we could only do it MANUALLY, like change the due date manually on every single invoice!!! I was able to fix the problem myself and the solution was pretty easy. I guess the Rep just wanted to get rid of me instead of helping. This is not the first time it happens with them. Quickbooks customer service is THE WORST of them all... Please, if you are thinking of using this company for your small business, find another company and safe yourself a headache and hours of waiting in line for an agent that may or may not know what he/she is doing....

I have been locked out of my Quick Books payroll account for almost the entire 2 months I have been using it. I receive this error message each time I unsuccessfully log in: It’s not you. It’s us. Something seems to have gone wrong. After countless hours on the phone with representatives they have not resolved the issue that is an obvious glitch in their program. Now, they aren’t even taking phone calls so I have spent countless hours letting someone on to my Quick Books computer screen. I still can’t even use my Quick Books payroll account I paid for. I am still paying for this account. I wish I had never bought the nightmare program.

I have used Intuit Quickbooks desktop and Pro Series tax software for 10 years with very few problems. In 2020 I spent an inordinate amount of time on the phone with Intuit trying to get technical support for a myriad of problems - most often being an inability to access my programs. Shortly before the July 15th tax deadline I was suddenly locked out of my account. An intuit rep told me I'd need to reset my password. Should be a simple fix, right? Wrong. I spent hours on the phone and waited four days before I was able to access my files. The situation was made more complicated by the fact the rep struggled to speak English.

No contact phone number for help! No e-mail contact help! Representatives in Philippines if you get a call back! Having billing issues. We discovered last month that we were being double billed for our QuickBooks payroll after we converted over to QuickBooks online. Overpayment came to a total of $1127. I and our accountant had to spend a total of over 5 hours on the phone attempting to get a refund for this overpayment. Finally my accountant got $474 promised back and had to compensate me back another $474 from her small business. The other $237 was lost!

QUICKBOOKS DT PRO 2020 OVERWROTE BANK INFO/NO SUPPORT. QB 2017 locked us out of importing QBO files prompting us that we needed to upgrade to QB 2020. On install QB 2020 “upgraded” our company file. To our dismay it had changed all bank account id information, account numbers, and routing numbers!!!

My check screen balance and my register balance are suddenly different. I Couldn't call in, was in a chat for an hour and they could not tell me anything. Said to sign up for call back, no spot to do that. Issue is still unresolved.

Chase bank no longer supports Internet explorer and hasn't for over a year, yet the newest 2020 QB Pro still has IE set as its default browser, with NO WAY TO CHANGE THE DEFAULT BROWSER. I spent about 4 hours bouncing between QB and Chase support teams today and found that the QB online support teams in general are not trained to know this, or tell the customer upfront, that this is a major issue. Chase customers have to multi-step-- download from Chase each file, then import each web connect file, into QB. What a colossal pain! Aren't there thousands of Chase customers that QB deals with every day? Why is tech support not trained to tell me this info in the first 5 minutes (vs hours)?

Basically we were FORCED to upgrade to Enterprise, We were told that we were running out of data capacity and that our data would irretrievably be corrupted if we did not migrate to Enterprise. Intuit's bad design and WE have to pay for it!!! And all we got for our trouble was the ability to keep two companies open at a time. The learning curve required to use some of the other features is too steep. Meanwhile, we have had several technical problems which wasted our time and response time appears to be slower than before. And we are paying more than before!! Someone needs to consider legal action against Intuit!!

(Not so) Quickbooks online. Ugh! Tried chat service 2x. Different answers. First one would not help. Second one? "Follow my lead" and she took me down a rabbit hole. She was just guessing what might work in between leaving me for extended periods at a time. 5+ hours on chat. Gaaaaaaaa!!!! Had me delete things. However, one should void when possible so that a professional can fix their bad advice. The rep did not know how to respond to my basic question of fixing A/R on a balance sheet. How is it that you work for a software company and do not know how to use the software?