Intuit Quickbooks Reviews

Quickbooks apparently shares all payroll information with THE WORK NUMBER, which is fine except QB needs to make sure they share the correct information. The Work number states that there are individuals working for our company that worked One day on a Government Certified Payroll project in Aug 2011, quit applied for Unemployment, have not worked for our company again. How did a Law Firm get that this person was still employed with our company? No payroll, No W2, No records at all since 8/2011. This is false information that is being sent out. This employee is marked inactive. I did not sign up for The Work Number, if QB is not making this a main point to its customers when signing up, for our company over 15 years ago, it should not be an automatically added feature, your customer should be made more aware of the damage false information can do through the Work Number.

Quickbooks some how my legal name as Nate when it is Nathan. They then said I was trying to fraud them and will not let my business take payment online. Nothing was sent or explained to me. I had call and spend over an hour just find that much. I can’t change the account and they have said I have banned for life. Their customer service and fraud departments are basically useless at best. Would not recommend them.

Been using for over 10 years and today, we couldn't process a card. Spent 2 days and 7 hours on the phone with them and my bank and they blame each other. Signed up with another company and things are great. INTUIT and QUICKBOOKS have gotten so big they can't service the customer. We processed 700K last year and I assure you, THEY DO NOT CARE!!!

QuickBooks Online has taken a good desktop product and changed it into a parasitic leech that takes any simple task and adds time-consuming steps to waste your time. You have to see their ads constantly to purchase additional services. When you need help and rest assured you will need help, they will charge you for it. The product would probably work well if we all were running a hot dog stand.

I have called their customer service to change my subscription from Essentials to Simple Start, and I have been on the phone for 30 minutes, being passed from one department to another. Horrible experience trying to change my subscription.

Customer service has been horrible each and every time I've reached out. I just waited on hold for an hour and 7 minutes only to speak with a representative who was rude and hung up on me after I asked to speak with a supervisor. The service is very poor and I'm being charged well over 30 days for transactions that I wasn't informed about. I'm also having to pay return fees for these said transactions and being told there's nothing you can do. I'm completely fed up with the service form this company.

Quickbooks customer support is the worst imaginable. We have been trying for more than a DECADE to get them to acknowledge and change information about our company and the primary contact information. They literally have a dead employee's email as the primary email address, with a different employee's name attached to it.

Poor support and unacceptable software. Latest issue. Realized on 2/20/26 that the app stopped tracking mileage on 1/29/26. Tried to chat and call for a resolution with no success (QB had apparently designed support to be difficult). After no success I entered an issue through the app with no response. I requested support through the chat on 2/23/26 and got into the 25 minute call back queue. Support explained that the issue is being worked on and after I asked I was told this is a known issue. So for 20 days in Feb 2026 I have lost my daily mileage expense and QB knew and did not feel the need to communicate the problem or a work around. The customer service person refused to provide me a subscription credit for my lost expenses. This also happened in 2025 for months. If you want to overpay and lose expenses go with Quick Books.

Intuit charged me for this years QuickBooks on-line which I did not authorize as I do not like the software, it doesn't work for me. I called several times to get a credit for this unauthorized charge. After many attempts to get to a real person (very very difficult to get to a human, no option exists), my only option was to say I wanted the sales department. After four calls, three were dropped by the Intuit representative, they put me through. The person said I would get a credit for the unauthorized charge. They never credit me anything. After two weeks of waiting I called my credit card company to get the credit, which took another two weeks, but they did it. Terrible customer support!!! They are absolutely the worst!!! Beware of their reoccurring billing!!! Then good luck trying to speak with anyone, customer support is VOID. You need to call the sales department and hope they transfer the call correctly. CONSUMERS BEWARE!!!

Every step to get Quickbooks account set up with my new corporation was a nightmare. I wanted to get a checking account. Our 850 credit score should have allowed an easy access to a checking account but the account was refused creating the need to escalate. Ultimately a SECOND account was opened at an additional monthly fee. I never did get a checking account. Opened one at a physical location and tried to link the merchant accounts together. This also created a lot of difficulty. Ultimately I closed the Quickbooks/Intuit accounts and did so within 30 days with no use whatsoever but was charged the full price of both accounts (monthly).

QB new AI version is absolutely terrible. I can't even enter a credit card without some BS form to fill out. It doesn't even give me a submit option when I have the client's card. Thanks for making it harder for a small business to get paid. Not to mention their high merchant fees. I don't know why a company is so bent on making things harder for their customer base. I'm done with them and will be looking for an easier accounting software I can use, where I can actually charge my clients.

Yes. I have the QuickBooks pro 2019 desktop. I've used quickbooks for 20+ years. I know it well. As soon as I bought my last one they pushed the subscription. I didn't want them to own my data and be stuck with a subscription. So use what I have. Now today I can't email invoices like I have been. I wish I could find another program.

Been on the phone with Intuit for over 1.5 hours and two other company employees another 3.5 on an issue that sprung up coincidentally when I called about our pricing for the suite. Our system is no longer operable, so instead of saving my company money Intuit is not allowing 3 employees to get worked done on the software. Four separate employees at Intuit can't figure out what caused the problem or how to fix it. Really shocking that with as much of the US economy is driven by the technology sector, it seems we have really basic problems that spring up all the time.

Customer since 2017 unfortunately. It just keeps getting more and more expensive with either no improvements in quality or worsening quality. Now it's shoving AI down my throat with no option to turn that feature off. If I had control over bookkeeping software it would be among my last choices.

Horrible customer service, I had QBO for 4 years and it was bearable then stated another business in 2025 and started using it again for it only to be multitudes worse. Prices have increased and it has been impossible for me to reach customer service with a basic question. I am now actively seeking a better software than them.

I have been a QuickBooks Enterprise Manufacturing and Wholesale edition user for almost 18 years now. Over the last few years the pricing has risen dramatically and the functionality has been decreased. I used to pay bills basically with one click, sending the payment instructions to my bank. That functionality was taken away about 2 years ago with the addition of Melio which charges me to hold my money for 10 days when I have them write a check. So I am writing manual (printed) checks and stuffing envelopes like it is 1995. With my recent forced update I have corrupt files. Intuit has not responded to me in 24 hours with a solution and now the shipping manager is worthless as well. If you are starting a new business or looking for accounting software, stay far away from Quickbooks.

This company has become one of the worst money hungry ignorant bunch of idiots anyone has ever dealt with. Why should I put my company information online and trust you when your people can't even find their way out of a "paper bag" you do updates and everyone one of your employees. "I am sorry I only have a limited range of information. Let me transfer you..." I have been a customer for over 20 years and I am shopping for another accounting program ---- the price for everything has reached over $7500.00 a year which is ridiculous especially since your customer service sucks!!! And now your product sucks also... and letting you have my private information online there isn't a chance in hell that is ever going to happen, maybe you should spend sometime creating a better product with more trained employees.

I would give it Zero Stars!! WTH is happening with this company? We learned on Jan 8, 2026, that our accounts were closed. No email notice other than "We are closed." We contacted them right away and 3 1/2 hours later talking to 7!!!!! People no one knew what to say. All they said is "We will escalate." Called again on Friday, this time we were on hold for over an hour and 40 minutes and talked to 3 people. In November, I received a call from a foreign woman that says we owed qb $100,000 and that we needed to pay this back at a link she was going to send. Immediately, I sent an email to QB customer service asking to see if this was fraud. If not, that I needed to see correspondence on how this could have happened. Nothing.

Many QuickBooks Online (QBO) users, frustrated with poor support, cite long wait times, agents lacking knowledge, difficulty resolving issues (like account access or billing), poor communication (delayed replies, chat lag), and feeling forced into higher tiers for help, leading to considering alternative accounting software. Common complaints include unresponsive support, generic solutions (same links sent repeatedly), and difficulty with complex tasks, making users feel stuck and unsupported.

I received an email that looked like fraud from intuit. I called support and spoke to Mary Grace. She had difficulty understanding what the issue was. I gave her all the information from the email (she said I couldn't forward the email). The after 30 more minutes she said she was still investigating the issue. She then sent me an email asking me to fill out all the details I just told her!! I ask for a supervisor and she put me on hold and would not pick up; a supervisor never came to the phone! I was on the phone for 1 hour and 30 minutes! Unacceptable! QuickBooks charges us an enormous amount of money per year (prices have tripled) to have a subscription and then treat us terrible!

I've been an Enterprise user since 2003. QB services & fees have become horrible the past few years. They've sent me exuberant price increases over the years & the 2026 payroll price increase to include a per employee amount has me shopping for new software. I can't even tell you how many various problems I've had over the years with Intuit. I'm over it. They're not worth the money & act as if you're captured by them!!! My IT dept has always complained about them & this last increase is all I can stand from them. Now it's time to go shopping.

My experience with QB and their customer service has been horrible so far. They hold your deposits without any resolution and they do not realize how this can affect a small business owner. I am placed on hold for over 1 hour, continue to get re-routed to the "correct department" just to end up receiving a reference number of which I never receive an update for. They claim to have emailed me about my account but have not received this email, but for some reason I do get calls and emails about upgrading my services or adding on services. I would not recommend this to anyone.

I paid for 5 months this software, once I generate an Invoice and my client paid me they retain the money and told me that they can process the payment because I don't have a SSN But I explained them that I'm foreign business owner have a LLC and EIN and I submitted all docs that they asked for but they end to cancel my subscription, they were racist and the girl from customer service was mad and angry.

Unbelievable incompetence... there was an update by QuickBooks... blew my software and data. I worked with QuickBooks to fix... they ultimately had to install a new version of desktop pro 2024.. All of my data is GONE for 3 companies on Jan 12th, Tax season!! QuickBooks tells me it is Microsoft's fault due to a snapdragon server... they told me i need to go out and buy a new computer or change my Microsoft software to an older version. This is not only a fraud but criminal. I am a one man show. Abandoned by QuickBooks. They have no solution to this problem... Sounds like Law Suit time. Meanwhile I have to scramble to recreate all my financial data for the past year.

Issue was resolved by QB. Thanks.

Quickbooks just cost me $50 bucks by not adding tax to a specific item when I had just corrected the tax classification live on the sales receipt before printing it out. Why is all the inventory I enter into the software non-taxable? I have spent countless hours correcting all the default "non-taxable" settings applied to everything I sell. I even hit the charge "tax on everything" setting and it still didn't tax it when it was supposed to. Additionally, I can not convert an estimate to a sales receipt, only an invoice. Not practical. Not user-friendly. It is major upkeep just to get the figures accurate.

Quickbooks should be a stable platform for business use. It is the MOST unreliable, un-intuitive and expensive (continually escalating fee) software I have used in my career (over 40 years). Intuit apparently tries to handle so much data, that it cannot support a simple data assimilation and reconciliation without numerous system crashes and unduly slowly responding software. I have searched for an alternative. I wish I could use the QB from 10 years ago. It did what was promised. The last several iterations are an absolute nightmare!

This is absolutely the worst customer service I have ever had the displeasure of working with. I spent at least 2 1/2 hours and got nowhere. I was constantly transferred to the wrong department asked to speak to a manager was promise I'd be called back and no one called me back. To put it mildly. They suck so bad I wish I had never had to deal with them and I had just an easy thing I wanted to have my account reactivated, and they seem to have had no history of an account that I had had for 15 years, Buyer Beware!

I tried to use Quickbooks Online for my roofing business. I was only able to log in for maybe a week in the beginning. After that, it said "Access is Denied". Due to this, I couldn't log in and chat with support; I had to call support, wait on hold for hours, and deal with their incredibly rude and amateur support staff. It was like calling a 1-star fast food chain's front counter. Zero help and major attitudes. It's clear that they are absolutely miserable working here. Unless you want to waste hours of your life on hold and deal with low-IQ, rude people, I would suggest trying software but Quickbooks. Nightmare...

Simply put, DO NOT USE QUICKBOOKS. THEIR SOFTWARE IS ABSOLUTELY FAULTY. Quickbooks user for 3 years. 25 employees, 5mil+ yearly revenue.... BIGGEST MISTAKE IN MY BUSINESS CAREER without question was purchasing this. Realizing that not all the transactions are accurate when being pulled by Quickbooks. So, now I have to go through 8000+ transactions to FIX THEIR PROBLEM AND-re-do taxes for all 3 years. Seriously, you will understand how janky this software is within 3 days of using it. MY mistake was not cancelling it after 3 days only because I already have all my data uploaded-which was a disaster to begin with. Give it a try and YOU WILL SEE.