Intuit Quickbooks Reviews
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About Intuit Quickbooks
Intuit Quickbooks is accounting software for small and medium-sized businesses and people who are self-employed. Quickbooks lets you connect your bank account to easily categorize transactions and sync with popular apps. The company’s financial tools also assist with invoicing, payment reminders and direct deposit.
Intuit Quickbooks Reviews
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Reviewed April 27, 2026
Their underwriter misspelled my company name during the verify search. Could let find it in public record, so they froze my company account and transactions. No notification or phone call. This stopped our jobs in their tracks with no funds, as they were holding our deposits and payments. They have thrown off our job schedule. And we are now funding these jobs from our pockets to keep the company going till they release our money.
Reviewed April 25, 2026
I've been using Quickbooks since early 1980's. I always liked it. This Quickbooks online now is a piece of garbage. I don't really understand it. It seems I have to do more to get done what I need. Very hard for me to use. The price is also getting out of control. I am 82 years old and still running my business that we started in 1980. I don't understand why you have changed so much and for the worse. I do not have a receipt as I ordered online very recently thru Quickbooks. Do you furnish a tutorial for using this. I would appreciate one. I would not recommend it to anyone now. I always had Quickbooks and then Pro and wish I still did have it. But I understand they are not going to support it any longer coming soon. Not a very good way to treat a LONG TME customer. Would like to hear from you about why all the unnecessary changes.
Reviewed April 24, 2026
Thank you everyone for the options as I will be needing them as well. I recently received the notification that we are required to switch to automatic payroll tax payments and filing by July 1st. What they left out is that they would be pulling all accrued taxes (even those due 9 months from now) from my bank the day I switched. I was lucky that I had just moved funds to my payroll account because they only said they would pull payments when they were due and the only notice that they would be pulling these funds was an email the day they pulled the funds. They gave me no time to move money should I have had to. I called to ask about what had happened and why we are being forced to used their auto tax pay system. I was told it was in the best interests of the clients. I find it hard to believe that taking the option to file and pay my own taxes so that I can collect interest on what I owe for the 9 months until it is due is in my best interest.
In my line of business we call that a forced seizure of capital and misappropriation of funds. As they will be collecting net interest income off of the money they took until the tax payments are due. This was never disclosed to me nor would I have approved the funds being pulled for taxes that are not even due until February of 2027. When I asked if they would refund it if I switched companies I was told they cannot process a refund. I filed with the BBB and fully intend to file with the Attorney General as well. I did receive a call from Intuit off my BBB report and they said there is nothing they can do as this change came from management, but they would make note of my grievances. Basically, telling me the C Suite is concerned with increasing the revenue numbers so their stock options increase in value not their customers.
Reviewed April 23, 2026
Quickbooks Online warning! If you are interested in Quickbooks Online, take a step back and do NOT even give them the chance to rip you off! First off, the online is garbage! The software sucks! Support is horrible! Also, if you do decide to go with QBO, make sure to uncheck the "INSTANT DEPOSIT" that is pre selected for you so they can rip you off without you even knowing until it is too late! I lost over $800.00 because of the option that was selected for me automatically!!! Yeah, they DO NOT TELL YOU THIS! AND THEY WILL NOT GIVE YOU YOUR MONEY BACK!! ** SCAM ARTISTS!
Also, you know how when you purchase an app for your phone, and the only way to get rid of ads is to purchase the full App? Yeah, well, be prepared to be bombarded with upsells and adds galore, even when you're paying full price for the crap software! This is even when you log into your account! It took me over an hour just to write up an invoice while I was in front of the customer, and this is while I was using the customers internet access! BS! TOTAL CRAP!
Oh also, you will not be able to look at your inventory descriptions, or you will not be able to do purchase orders with the app on the phone! I had to go out and purchase a laptop just to do the previous, then it still doesn't work because the little round spinning thinking circle spins and spins trying to decide which ad it is going to show you next to try to upsell you! Good luck if you do purchase this garbage! It will NOT get any better. By the way the customer support line, you guessed it, It is ALL out of country, good luck trying to understand and good luck with your security! FINAL WORDS: DO NOT FALL FOR THIS SCAM COMPANY! They may have been decent back in the day. But now, COMPLETE GARBAGE SCAM!
Reviewed April 23, 2026
Do not use Intuit for any of your business needs. The online version sucks. The Desktop version is great, but they rip you off every chance they get. There is no privacy with this company. Do not trust them. You can never delete your method of payment. I tried to stop all services, and they kept taking money from my bank account. The overseas customer service are absolute **. I officially retired because of Intuit.
Reviewed April 23, 2026
Objection to Mandatory Auto File & Pay Requirement – QB ONLINE. I am writing to formally object to the recent change requiring businesses to enroll in automatic tax filing and payment through QuickBooks. This decision is unacceptable. As a business owner, the responsibility and authority to determine how and when taxes are filed and paid should rest entirely with me—not be dictated by your platform. Forcing enrollment in Auto Tax File & Pay removes that control and overrides a fundamental business decision that has always been ours to make.
QuickBooks has historically provided the necessary forms and reporting, allowing businesses to manage their own compliance in a manner that fits their internal controls and financial processes. That flexibility is not a convenience—it is a necessity. Eliminating it is a significant step backward. Mandating this feature is not only unnecessary, it's a poor business practice. It disregards the operational needs of your customers and imposes a one-size-fits-all solution that does not work for many businesses. Quite frankly, the requirement is unreasonable and the change itself is difficult to justify. I strongly disagree with this direction and request that this requirement be reversed immediately or, at minimum, that businesses be given the option to opt out and retain control over their own tax filing and payment processes. Please reconsider this decision. NOTE: I have been a loyal customer since 1996!
Reviewed April 20, 2026
Quickbooks is by far the worst customer service team I have ever dealt with on a personal or professional manner in my entire life. What should have been a simple fix turned into a 3 week project due to being told different things by almost every single rep. They have no real knowledge of how Quickbooks works, they give cookie cutter answers out of a scripted book that leaves customers with unfinished problems. They should be ashamed of themselves for hiring people who have zero knowledge of this software. It's like every rep who works there got their job from a cracker jack prize. Absolutely astonishing the incompetence.
Reviewed April 18, 2026
I spent two and one have hours today on the phone with a Quickbooks Desktop Customer Support representative concerning what should have been a simple fix. I have been a Quickbooks customer for over 20 years with relatively few issue. Suddenly my check printing has an alignment issue. I can get the first of three checks on a page to align using the printer setup routine, but the second and third checks are totally misaligned. I have researched the issue and tried several methods recommended by Intuit to fix the issue, bit none have been successful. So I called Customer Service for assistance.
After being connected with the customer service representative, I was given the third degree--name, license number, company name, address, owner's name, phone number and email address. After all the pleasantries, the representative connected to my computer to observe my screen. I explained my issue and after a few minutes I knew she had no idea as to how to fix it. I was quite cordial with the Rep until she told me that there was no way to print three checks at one time. I told her the we had printed three check at one time for the past 10 years and she obviously did not know any more about how to fix the issue than I did and ended the call. Where do they get these people
Reviewed April 17, 2026
I have been using QB for 11 years. Last week QB decided to take a payment from my customer of mine without my permission and is now holding my money hostage until I signup for the ability to have my customers pay directly. I am NOT OK with this.. I called customer service and both level 1 and level 2 could only offer to sign me up or refund the customer. NOT GOOD BUSINESS..
Reviewed April 8, 2026
My QuickBooks Online account (Case #**) has been deactivated, and I am unable to access it. The system does not recognize my email or phone number, effectively locking me out. Customer support has been consistently ineffective. Entry-level representatives repeat generic self-help articles that do not apply. After lengthy calls, I am occasionally escalated to someone who can identify the issue but has no authority to fix it.
I was initially told to submit identification, with a one-day resolution timeline. After two days, I called back and was again routed through ineffective support before escalation. I was then told my account was created under a business name, causing my ID verification to fail. Despite identifying the issue, I was told no corrections could be made and access could not be restored.
When I requested further escalation, I was told no higher-level support exists and that the responsible team does not take calls. I was also told there were no additional options. This is unacceptable for a financial services provider. I am approaching tax deadlines and cannot access my records. Security measures are meaningless if legitimate users are denied access without resolution. There must be a process to verify identity and restore access. I am requesting immediate escalation to someone with the authority to resolve this issue and provide a clear solution.
Reviewed April 6, 2026
QuickBooks is forcing businesses who use their software, to allow them access to your business bank account and credit card accounts to pay our bills and our liabilities. This is information that QuickBooks should never have, especially since they hire foreigners from all over God's creation. QuickBooks can't handle customer service issues effectively and have no business in our bank accounts. I am sure there are Federal anti-trust laws being violated here. I will NEVER allow QuickBooks access to any bank account.
Reviewed April 6, 2026
I am posting this complaint here because I get no response or intelligent answers from Quickbooks Support. I would rate them a Zero if I could. They are negatively affecting my business and over 50 employees. There is no excuse for this type of incompetence. This is a payroll compliance issue involving incorrect W-2s past the federal deadline. I need immediate escalation to Payroll Tax Escalations or a supervisor.
I am writing to formally file a complaint regarding an ongoing and unresolved issue with QuickBooks Payroll related to incorrect and delayed W-2 forms, as well as the lack of effective escalation support within your organization. We are now approaching the tax filing deadline, and this matter remains unresolved despite being initially reported in October 2025. At that time, I worked directly with your tax consultant, Adrian Lester Legaspi, to identify and correct errors caused during our transition to QuickBooks Payroll. Over the course of multiple extended sessions, we carefully reviewed and corrected year-to-date payroll data for each individual employee. Despite those efforts, the W-2 forms generated by QuickBooks were still incorrect.
Over the past six months, I have made numerous attempts to obtain updates and resolution, including repeated emails and calls to customer support. Unfortunately:My emails and calls to Adrian have gone largely unanswered.
Promised follow-ups have not occurred.
Customer support representatives have been unable to provide meaningful updates.
Requests to speak with a supervisor or escalate the issue have been denied, with representatives stating that the tax department does not have supervisory escalation available.
I find it extremely concerning that there appears to be no clear escalation path or supervisory oversight for such a critical compliance issue.
As a result of these delays:Our employees have been unable to file their tax returns.
Several employees have begun contacting the IRS regarding missing or incorrect W-2 forms.
Our company is now exposed to potential penalties under IRS information-return rules.
Additionally, communication has been significantly hindered by the fact that the assigned tax agent operates in a different time zone and is not available during our business hours, leaving us without real-time support or accountability. This situation has placed an undue burden on our company and our employees. We have acted diligently and in good faith to resolve this matter since October, yet we are still without a resolution or reliable communication.
At this point, I am requesting the following:Immediate reassignment of this case to a senior tax specialist or escalation team.
A clear timeline for final resolution and issuance of corrected W-2 forms.
Written confirmation of QuickBooks’ responsibility for any penalties or interest incurred due to this delay.
A designated point of contact who is available and responsive during standard business hours.
This level of delay, lack of communication, and absence of escalation support is unacceptable for a compliance matter of this magnitude. I respectfully request immediate attention and resolution.
Reviewed March 31, 2026
Intuit/QuickBooks may believe they are too big to fail but trust me, when you are this grossly negligent, customers will give up on you. This is especially true when you send customers emails demonstrating your inability to maintain proper records and revert to old, expired charge card numbers after the records have been updated and payment using the new CC# were successful. Then, when attempting to comply with the company’s urgent order to provide this information a second time…the darn webpage you are directed to won’t open. https://camps.intuit.com/app/selfservice/index.html#claimAccountSignin
You cannot access your own records and the email is sent from Intuit Customer Service No_Reply@notifications.intuit.com so you cannot notify them of their glitch, you cannot get a live person on the phone capable of taking a charge card so you are left with one option…LEAVE EM A REVIEW! It is the #1 PRIORITY OF EVERY BUSINESS to excel at taking funds from eager customers wishing to remit payment! I own and run four businesses and we make it easy for customers and clients to pay us.
What do you do all day? What could possibly be more important than TAKING THE MONEY??? Now I gotta look for a replacement software program so I don't have to deal with this bovine excrement. That's entirely your fault for failing to address the obvious. I can only shake my head at the idiocy of this company’s upper management. I don't know what you do all day at your desk but it certainly isn't more important than correcting this singular EPIC FAILURE. You set the customer support bar so low, we need a backhoe to find it.
No wonder you literally have hundreds of pages of complaints on the Better Business Bureau website. People are filing complaints constantly, multiple upset customers posting the same frustrations every week! Typical Californians run this company…zero common sense. Fine…don’t answer your phone, don’t provide a valid email address, don’t fix your website glitches, don’t collect the moiney, don’t do anything successful companies that CARE about the “customer experience” do. You can be replaced and we can save a ton of money in the doing. We have no choice…you are forcing the change with your gross negligence. I can only shake my head at the complete absence of customer service.
Reviewed March 30, 2026
We have been a long time user of Quickbooks and have been happy. Recently we decided to change to QB on-line, and I regret this choice. The data transfer was not accurate but they said this was a normal issue and they would help us clean it up. A month later and 25 tickets in their "system" we are still waiting for a phone call and assistance. When you need help you are forced to call into their large call center and beg for a callback that never comes. I cannot imagine customer service could be any worse. I would give them negative stars if it was an option.
Reviewed March 20, 2026
This company has been nothing but a nightmare, The president of our company passed away (my father). The company is still operating in my name but they shut off all payroll access on New Year's Eve day with no staff to get me online again, 35 hours of phone calls to retrieve my billing, year end tax docs etc... Now they started paying my taxes for me out of my bank account when they want to and not when I want to and they tell me there is no other option.
Reviewed March 17, 2026
If there is a ZERO. I would love to rate 0. They hold my payment for 2 months already. No refund to my client. No transfer to my business bank account. I talked about at least 10 different customer service. 10 different answers. Never ever come back with Quickbooks.
Reviewed March 17, 2026
I’ve been on hold waiting for a level 2 tier Quickbooks CSR for over 3.5 hours. They have no call back process above a level 1 support. I’ve Been disconnected twice. All for a stupid reason initiated by Quickbooks. Apparently they can no longer support our payroll needs without a copy of a utility bill to “verify the nature of our business”. Payday is tomorrow. The submission time has now passed. Don’t understand how a utility bill provides that information. Other “click here” links indicate it is to satisfy a “Federal requirements”.
Then there’s the hold music. Same song, 4 hours on hold. Spoke to 5 different people. Nowhere near close to resolving issue. Oh did I mention QB sent emails to the principal's email address, not the payroll administrator's address. So many holes in the excuses it’s not funny. Did you know Xero is only $15 a month. Not sure why I’m being charged Over $450/ month. I’ve used QB FOR 20 years. They just get worse every year. Contemplating any other software.
Reviewed March 11, 2026
I am extremely disappointed in QuickBooks. They just allowed a fraudulent company to chargeback a paid invoice even after we disputed the said charge back and provided proof. I plan to report them and the company to the BBB. I will also be looking for an alternative way of handling the books and change our policy for accepting payment for our services.
Reviewed March 9, 2026
Updated on 03/23/2026: This is a follow-up on my first review. I had someone do screen sharing when my problem with the inaccessible and non-functioning drop-down menu for inventory began. She saw, as well as I had, when I checked before calling customer (non)service to be sure that all things were enabled. They were, and she checked that.
After two weeks, I had no satisfaction, they acknowledged that there was a problem with this feature as well. Finally, I disputed my monthly charge. That very evening, after NO communication of any consequence, the email arrives telling me that I had not enabled the features. Wrong. I had, and their person confirmed that it was all set up correctly. I figured, no one likes a charge back, so maybe that will get their attention. And it did.
Original review: When I began with them, 10 years ago it was pretty good. They offered simple bookkeeping for small business. As time goes on, prices increase, they ramp up the online version with all sorts of things I certainly don't need. Then, the problems begin. For example, changed business location and since tax is calculated via location, it somehow randomly calculated sales tax at a location I was no longer at. For some other unknown reason, gross sales used for tax rarely matched gross taxable sales report. Granted, it was only off a bit, but it was off. Thus, I could never trust the sales tax numbers. The random varied tax calculation was never resolved, all I heard was "it's not supposed to do that"
Last year, my P& L was way off. Income was shown as nearly double, though when I went to look at numbers they were all good., I could never get the P& L to reflect that and ultimately had to generate a printed version via Publisher. The pages take forever to load. They bombard you (while you are trying to work) with pop ups selling their products. Hey, don't call me, I'll call you STOP interrupting my work.
Now the latest thing - we're going on week 2 of my inability to invoice because the drop down menu doesn't work. I can't enter product or service, thus, I can't invoice. I spent over 3 hours on the phone (hung up on once) with no resolution. I was told "they're working on it." Do they only have one person in their programming department? How can something this important not be resolved? And, try getting a human being in service. They make it nearly impossible. Then, when you do, it's just someone parroting information, no real help from their "experts". I have a very simple business, an athletic club. Take in dues, pay a few bills and move on. No, QB makes it a nightmare. Pages take on average 10 seconds to load, that includes "save" If I could find someone else who offered super simple services, I'd be gone in a second. They should be ashamed of themselves.
Reviewed March 5, 2026
Quickbooks apparently shares all payroll information with THE WORK NUMBER, which is fine except QB needs to make sure they share the correct information. The Work number states that there are individuals working for our company that worked One day on a Government Certified Payroll project in Aug 2011, quit applied for Unemployment, have not worked for our company again. How did a Law Firm get that this person was still employed with our company? No payroll, No W2, No records at all since 8/2011. This is false information that is being sent out. This employee is marked inactive. I did not sign up for The Work Number, if QB is not making this a main point to its customers when signing up, for our company over 15 years ago, it should not be an automatically added feature, your customer should be made more aware of the damage false information can do through the Work Number.
Reviewed March 5, 2026
Quickbooks some how my legal name as Nate when it is Nathan. They then said I was trying to fraud them and will not let my business take payment online. Nothing was sent or explained to me. I had call and spend over an hour just find that much. I can’t change the account and they have said I have banned for life. Their customer service and fraud departments are basically useless at best. Would not recommend them.
Reviewed March 4, 2026
Been using for over 10 years and today, we couldn't process a card. Spent 2 days and 7 hours on the phone with them and my bank and they blame each other. Signed up with another company and things are great. INTUIT and QUICKBOOKS have gotten so big they can't service the customer. We processed 700K last year and I assure you, THEY DO NOT CARE!!!
Reviewed Feb. 26, 2026
QuickBooks Online has taken a good desktop product and changed it into a parasitic leech that takes any simple task and adds time-consuming steps to waste your time. You have to see their ads constantly to purchase additional services. When you need help and rest assured you will need help, they will charge you for it. The product would probably work well if we all were running a hot dog stand.
Reviewed Feb. 26, 2026
I have called their customer service to change my subscription from Essentials to Simple Start, and I have been on the phone for 30 minutes, being passed from one department to another. Horrible experience trying to change my subscription.
Reviewed Feb. 25, 2026
Customer service has been horrible each and every time I've reached out. I just waited on hold for an hour and 7 minutes only to speak with a representative who was rude and hung up on me after I asked to speak with a supervisor. The service is very poor and I'm being charged well over 30 days for transactions that I wasn't informed about. I'm also having to pay return fees for these said transactions and being told there's nothing you can do. I'm completely fed up with the service form this company.
Reviewed Feb. 24, 2026
Quickbooks customer support is the worst imaginable. We have been trying for more than a DECADE to get them to acknowledge and change information about our company and the primary contact information. They literally have a dead employee's email as the primary email address, with a different employee's name attached to it.
Reviewed Feb. 23, 2026
Poor support and unacceptable software. Latest issue. Realized on 2/20/26 that the app stopped tracking mileage on 1/29/26. Tried to chat and call for a resolution with no success (QB had apparently designed support to be difficult). After no success I entered an issue through the app with no response. I requested support through the chat on 2/23/26 and got into the 25 minute call back queue. Support explained that the issue is being worked on and after I asked I was told this is a known issue. So for 20 days in Feb 2026 I have lost my daily mileage expense and QB knew and did not feel the need to communicate the problem or a work around. The customer service person refused to provide me a subscription credit for my lost expenses. This also happened in 2025 for months. If you want to overpay and lose expenses go with Quick Books.
Reviewed Feb. 13, 2026
Intuit charged me for this years QuickBooks on-line which I did not authorize as I do not like the software, it doesn't work for me. I called several times to get a credit for this unauthorized charge. After many attempts to get to a real person (very very difficult to get to a human, no option exists), my only option was to say I wanted the sales department. After four calls, three were dropped by the Intuit representative, they put me through. The person said I would get a credit for the unauthorized charge. They never credit me anything. After two weeks of waiting I called my credit card company to get the credit, which took another two weeks, but they did it. Terrible customer support!!! They are absolutely the worst!!! Beware of their reoccurring billing!!! Then good luck trying to speak with anyone, customer support is VOID. You need to call the sales department and hope they transfer the call correctly. CONSUMERS BEWARE!!!
Reviewed Feb. 11, 2026
Every step to get Quickbooks account set up with my new corporation was a nightmare. I wanted to get a checking account. Our 850 credit score should have allowed an easy access to a checking account but the account was refused creating the need to escalate. Ultimately a SECOND account was opened at an additional monthly fee. I never did get a checking account. Opened one at a physical location and tried to link the merchant accounts together. This also created a lot of difficulty. Ultimately I closed the Quickbooks/Intuit accounts and did so within 30 days with no use whatsoever but was charged the full price of both accounts (monthly).
Reviewed Feb. 8, 2026
QB new AI version is absolutely terrible. I can't even enter a credit card without some BS form to fill out. It doesn't even give me a submit option when I have the client's card. Thanks for making it harder for a small business to get paid. Not to mention their high merchant fees. I don't know why a company is so bent on making things harder for their customer base. I'm done with them and will be looking for an easier accounting software I can use, where I can actually charge my clients.
Intuit Quickbooks Company Information
- Company Name:
- Intuit - Quickbooks
- Website:
- quickbooks.intuit.com