Intuit - Quickbooks
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About Intuit - Quickbooks
Intuit Quickbooks is accounting software for small and medium-sized businesses and people who are self-employed. Quickbooks lets you connect your bank account to easily categorize transactions and sync with popular apps. The company’s financial tools also assist with invoicing, payment reminders and direct deposit.
Intuit - Quickbooks Reviews
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Very disappointed with Intuit's business model. For years one could defray the cost of the product by simply renewing only after your version was no longer supported (avg 2-3 yrs). Beginning 2023, one is forced into an annual subscription "service" just to use the product. Price has doubled (yr over yr) with junk features designed to imply value, but most users will never use (data back up, full support*, full pc data protection). In addition, Intuit has been a la carte priced for additional modules like payroll, which do not offer full access to report items to run your business.
Beware if you consider any Intuit QB product - intro costs priced to get you started, thereafter the business model is to soak you for as much as they can. *Online or phone support is nearly a joke. In the few times I have called over two decades, support has not often been helpful. One agent clearly paid by the sale as he did everything he could to avoid answering direct questions on modules being pushed/sold and if they were REQUIRED to use the base program. Beware unsolicited sales calls or emails suggesting you have to "renew" this or that... to keep using QB (implied). Let the program tell you your sub(s) have run out for the features you have purchased.
If you are a very small business beware you will HAVE to purchase features you just will waste money over. If you are a 1-2 employee company there is no "lite" version to do basic accounting, issue POs, run payroll, etc. The software is designed for non-cash basis businesses of 5+ before the automation offered returns any real value. One has to think that if companies can make money ($300 or more) selling you comparisons of Intuit products, then Intuit has intentionally over complicated their suite of offers. Will be searching for a replacement to QB as they have out priced their usefulness and no longer return a reasonable value for the price.
Intuit's customer service can be extremely frustrating and time-consuming. Long wait times on the phone and unhelpful responses from customer service representatives are incredibly frustrating, especially when trying to resolve urgent issues related to financial software like QuickBooks. I've also been frustrated and disappointed with the lack of follow-up and poor communication from Intuit's customer service. Often times their support tools are glitchy and result in having to explain everything all over again multiple times when trying to achieve resolutions.
Overall, poor customer service from Intuit is a frustrating and stressful experience for users who rely on their software for their business needs. It is important for companies to prioritize customer satisfaction and invest in training their support staff to provide helpful and efficient assistance to their customers. Unfortunately Intuit is not this type of company and I fully intend to never use them again even though they have the most versatile software solutions.
INTUIT HAS THE WORST CUSTOMER SERVICE. WORST CUSTOMER SERVICE! Our company switched bank accounts. During the time of the transition, Intuit Online Payroll attempted to withdraw a payroll tax of $1.85. This prompted Intuit to put our account "on hold" and I have spent 4.5 hours on the phone with Intuit customer service. I have followed every email direction they have provided. With penalties and fees, the $1.85 withdrawal required a wire payment of $265.35 plus the wire fee of $25.00 from my bank. That was 3 days ago!
I received an email from Intuit that said, and I quote, "your account is now active and no longer on hold". This is NOT true! Our account is still on hold. There is NOT A HUMAN being that you can speak with that can correct the situation. I asked if I could speak to someone and I was told, "There is not a phone number for you to speak with anyone in that department." Then I sat on hold as the Customer service rep entered a report. I also had to listen to the smoke alarm chirping in the background for over an hour! I can't believe a company this size has customer service that is this horrible. I am also filing a complaint with the State Attorney General regarding Intuit. Date of experience: January 30, 2023
Our company has used Quickbooks for many years, we started out using Desktop and switched to Online in 2022. Any time I have had an issue in the past it was extremely difficult to get any help resolving the problem. Against my best judgement we switched to Online thinking it would make things easier and the customer service rep we spoke with assured us that all our data would be transferred seamlessly. The thought of having to set up an entirely new bookkeeping systems seemed daunting so we switched to Quickbooks Online.
The transfer process was not easy and seamless, we ended up having to spend a few weeks on the phone and working to fix all the information in the system. Into the second quarter I started getting letters from the IRS saying that we owed money and hadn't paid the correct amount of payroll tax. I scoured our records and could find no mistakes. I have always submitted our 941s quarterly, w2s and w3 annually and never had a problem like this. Looking closer at the amounts the IRS said we were short made me questions a potential employees info that I had entered into our system, just to run numbers for one month. We ended up NOT hiring this employee and when I went to delete their information out of quickbooks it wouldn't allow me.
At the time I selected "not an active employee" and didn't think about it again. I revisited this information in the system and thought it seemed like Quickbooks had possible reported it to the IRS erroneously. I called quickbooks and asked if our payroll information would be automatically sent to the IRS and the service rep assured me we had no settings on our account that would do this. After getting a second letter from the IRS the following month I called Quickbooks again and the customer service rep told me the same thing, no way our information would be sent to the IRS, we don't have that setting turned on. I asked to escalate the issue and have someone look into it further.
I uploaded the letters I had received from the IRS and potential employee name that I had entered into our system and was told that a supervisor would look into the matter. I received an email a few days later saying that they could find nothing that would explain the letters I was receiving from the IRS. I had no success reaching anyone at the IRS by phone so I made copies of everything, wrote out what I suspected was happening and mailed everything to the IRS and kept a copy for myself. I didn't receive any more letters from the IRS.
At the beginning of 2023 I was completing taxes and noticed that the potential employee that was listed as not on payroll and not an active employee was still pulling on profit and loss reports, it would not let me delete the information and this time showed me a message that the info couldn't be deleted because payroll information had already been submitted to the IRS! On top of this, myself and the other employees in our company received w2s in the mail that had been automatically generated by Quickbooks. This information was not accurate, as we had been finalizing corrections in our system and planned to handwrite the w2s as we always have done.
I called into Quickbooks again. After explaining what was going on I was told AGAIN that there were no settings on the account that would be auto generating tax forms. I told the customer service rep that I was holding one in my hand that I had received in the mail so they definitely were sending them. I told the rep I had called in multiple times in 2022 about information automatically being sent to the IRS and was told it wasn't happening. I was then told that that it is standard practice, that quickbooks is legally required to send all information to the IRS.
I asked why there were settings on the account to choose autogeneration of tax info and e-file if everything was sent anyway but I didn't get a straight answer to that. I stated that I wasn't getting off the phone until I could speak with someone that could figure out why tax information was being generated and sent out to employees and IRS if there were no settings on our account allowing them to do so.
After waiting on hold nearly an hour the customer service rep told me that she DID see where we had a setting that was autogenerating tax forms and that WE turned it on and chose that setting and there was nothing she could do about it until February. She said that the system wouldn't allow her to disable it in the middle of tax time and that there was no way for her to correct the information that was already sent to the IRS and that I would have to amend our taxes on my own. I asked to speak to a supervisor and I am still on hold. I have been on the phone for nearly 2 hours. Quickbooks is beyond frustrating and I wouldn't recommend them to anyone.
I just received the absolute worst customer experience in the history of the planet. I have spent nearly 5 hours with a chat bot, a CS rep named John and another CS Supervise, also named "John" with zero resolution to my situation. This service STINKS. LOOK ELSEWHERE.
I purchased a Desktop Prop Plus product from Amazon that came with a one year subscription included. I paid for the product (the product comes with a CD). It was mailed to me and I loaded it on the computer. I then didn't use it for a few months and when I tried to, they had canceled my subscription and now wants $540 Plus. They say I never paid for it although I have my receipt and and bank statement to show it cleared. I have spent 5-6 hours on the phone and they refuse to let me use the product I paid for. When I said are you telling me Amazon never paid you for this product, they were very quiet and repeated I'm telling you we were never paid for this. There needs to be a no star option.
Quickbooks lost my data. I had Quickbooks, Small Business, and Accounting on one of two Windows 10 similar computers I bought about 7 years ago. I update both to Windows 10 with QB on one and the other had Quicken, using the original disk. The QB computer crashed, but I had the backup files on the other computer. So I got my QB disk and attempted to load QB on the second computer, but it would not load, saying it needed flash. I called Intuit, they said to call Adobe who said it was QBs software problem and not theirs. I called QB back and their advice was to subscribe for close to 1000 a year and wouldn't confirm that it could read my data. They had no interest in helping fix the problem, but just a constant buy, buy, buy subscription.
Of course, with the original QB and Quicken, you bought the software and you didn't have to upgrade. Now thru some glitch, they have installed, they've, tried to blame Adobe for the sudden failure of the original disk. So, you'll lose your data and they don't promise after the update that you can get it. I've found a new accounting software, and I'm going to cancel my Quicken and transfer the data ASAP. Don't depend on Quick Books Small Business Accounting. You'll lose your data.
Horrible blood sucking organization. Expect them to steal your data then charge you insane prices to access it. You will never be able to transition to new software because they refuse to give your information back. Then they sell your info and make a killing behind your back. Unethical criminal scumbags who could care less about their customers. Count us in on the class action lawsuit!
I have 2020 desktop edition. I purchased payroll addon - they attached it to the 2010 version I had 10 years ago. I tried to get this corrected and was told it was too late to get it for the 2020 version because the 2023 version was out and I'd have to upgrade. Cost? Almost $800 and that didn't include the payroll. We're a small company. That's outrageous! I'm doing all the work on MY computer. Of course online is cheaper - that's the manipulative part. I don't trust them enough to put my employees' SS# online, or my bank account information. So here I am with payroll I can't use (not refunded yet) and no idea how to move forward. Customer service is a joke.
Most Unfriendly Software I ever worked with. Customer Support cannot help - They need support too. Absolutely not customizable. I tried to use the the time for employees, however the QBs will show to your employee your all existing customers instead of only one he supposed to work on. Badly overpriced.
Intuit Quickbooks Payroll online will be written up by business writers as a classic case of taking something that was working (not the best, but still did the job) and making it really bad. In a patently stupid move, Intuit changed the user interface for their online payroll service, ostensibly to align it with Quickbooks, and made it ten times worse.
1. The user interface is not as functional as the prior version. The previous version was not integrated with Quickbooks very tightly but was more functional for payroll purposes.
2. Intuit took the opportunity to raise their prices from ~$40+multiplier for # of employees to $55+higher multiplier for # of employees. Less value, more money.
3. But the decision that takes the cake was the decision to fully outsource their customer support to the Philippines. Used to be that certain hours of the day, you would get US-based support and then during afternoon/evening hours in the US, you would reach their outsourced support center. Now, you always get the outsourced support center. Nothing against outsourced support - if it works.
(a) The lead times for chat/phone support are atrocious. The disclaimer that 'we are experiencing higher call volumes than normal' seems to be used as the default.
(b) the support agents are inadequately trained and mostly provide canned responses. Their protocol for providing support is annoyingly bureaucratic - they have elaborate validation criteria even for simple questions that do not involve private data. They do not seem to have any initiative to solve the customer's problem - if it's not in their script, they do not venture to help. Speaking to a supervisor is out of the question as none is available most of the time. On a recent call, the agent explained that she was working out of home and did not know how to address my question and that she could not locate any available supervisor but she would put in a request for a supervisor to call me back. 48 hours later - I still have not received a call back.
(c) they expect customers to poll the community for support questions. This model has worked well for Intuit TurboTax and even QuickBooks but Intuit seems to be under the illusion that the support model for a paid online service should be the same as that for traditionally licensed software products where the buyer has no support contract or ongoing subscription.
Bottom line - if you are a business that uses QuickBooks, this *might* work for you, especially if you don't need to use their customer support. But if you don't use QuickBooks (I do not), almost any other payroll service would work better. Disclosure: I have been a subscriber to Intuit Payroll since 2015 but am now switching to another service.
I'm not sure how/why I ever got tied in w/ QB but it must've been an accountant's fault of some 20 yrs ago. I'm a one man band and I use it for tracking expenses. No payroll, no amortizations, none of the big stuff... I probably use less than 1% of this product's capability and let me tell you... it's miserable. If you use it every day, you become fluent in the product, it may be great but, if you're like me who jumps in on a quarterly basis to update expenses... well, there must be far superior products in the marketplace.
I've just learned that I can't log in to my account because my subscriptions expired... I didn't know I had one! Now they want $500 or so to renew my subscription!!! WHAT???? Plus, it doesn't recognize my existing Chrome operating system and wants to download Chrome... again! How might that affect my existing work? So today's 15 minutes of work has not only gone undone, but I'm now 45 minutes in, trying to make things work. Apparently a basic version of QB is no longer the program and one is required to subscribe... as if I need updates!!!
My accountant takes care of all that. Run for your life! Stay away from QB... it may be for rocket scientists but it's not for the faint of heart. I'm in a real, live hostage situation... I cannot access my ledger until I pay them some $500 or so. I'll have to contact our State's Attorney's office on this one... or the police first??? I've never been so livid.
My account was cancelled by them (I guess it was due to the expired credit card info in the account) and I was not informed with any email and SMS from them before they stopped my account. The worst thing is that I COULD NOT ACTIVATE MY ACCOUNT by clicking 'resubscribe' button, and nowhere to update my credit card info! I chatted with them 5+ times, emails back and forth, and called them, each time a different person came up with me, I spent 8+ hours (while my account was stopped for weeks) telling each person the whole story again and again, problem is still there. I do not understand how this easy thing could be so tough for them! I do not understand how they could survive in the market....
I have been using QuickBooks online for my wife's small business for long time now. I think I started in 2015. I started with $99 with Apple app and I have been using same features even now. They started jacking up prices without letting you know. Every year they would charge. At first, it remained $99 and around after they keep increasing it without any communication. Now it has gone to $320 for yearly subscription and that is the most basic plan. Now other companies out there gives this for less than half. I think since you are long-time customer and their monopoly, they don't really care about customers, it's all about bottom lines and revenues. I have switched my plan to monthly and I will be switching over to cheaper alternatives such as Oracle NetSuites or Zoho.
Cancel three times online, called and held until disconnected. Called and the system said no longer a valid number, online chat twice and they just drop you. This is theft and fraud. Once they start taking money they make it Impossible to stop!
My company decided to try QBO for ease in using an online accounting/payroll system. What a disaster this has been! Do not subscribe to QBO. They change their systems all the time and what works today will not work tomorrow. Upgraded to a more expensive program thinking it would work but it didn’t. Tried to downgrade and that was a fiascos to say the least. In the meantime, QuickBooks charged my credit card $932.00. I cancelled my subscription and have yet to see all of my money refunded. I sent a certified letter with all my documents and they have not refunded all my money! Still owe me $337. Unqualified employees to try and sort this out! I want my total refund not just part of it! Stay away from QBO. I actually use QuickBooks desktop and have been for years, NO PROBLEMS! Stay away from Quickbooks online!
After 6 hours on the phone and 9 different techs in a 3-week time span, the issue is still not resolved to try to simply get into my account. The problem is "on their end," they say, and is "being worked on", and yet other techs say the problem is on my end, but everything they try does not work...on their end or my end! There is no direct number to call for tech support, and techs cannot transfer you to a supervisor. Only callbacks are done...at least they are SUPPOSED to be done. I keep being told the issue is fixed, whoever it belonged to, or it will be fixed ("give it another 3-5 days), a supervisor will call you ("give it 12-24 hours"). I have NEVER been so frustrated, exasperated, and angry at a customer service department in my 20 years of being a business owner.
Quickbooks decided to not support their 2019 version. Your choice was a monthly fee, up to $300 a year to be able to use certain features in Quickbooks, such as emailing invoices to customers. They took that feature away when the support ended and you can no longer do that. That is not right. They are now forcing you to upgrade if you want to have that feature, even though I purchased the software and have a CD. They hold you hostage. When I called customer service, he just stopped talking. He wouldn't answer. I could hear other people in the background. When I asked to speak to a supervisor, he hung up. Their customer service is deplorable.
My computer was heck during the pandemic! I lost my files on my computer. But they are in the cloud! Or the hard disk. I called many times, got transferred to many departments and talked to many people. They even got on my computer. It could not get my files back to my computer! Finally they told me I had to pay to have an advisor to get on my computer to help me open the file so I could see it. But never could continue the work!
They don’t tell you that every time you open a file the new file takes over the other file! So if you open up a file that has nothing in it, it wipe out the old file’s information! What kind of program is it? And You can’t change the name of the file! The file comes with its own long line of numbers! Can’t do anything to distinguish the files! It wasted me months of my time!
So I worked for a company. They released funds using Quickbooks direct deposit to my bank, except no money was released. Company was given a worthless confirmation number used by Quickbooks. My bank asked for a Trace Number, Quickbooks provided my company with that, no money found. Waited two weeks, got a different trace number, no money found, account numbers, routing numbers, names all confirmed multiple times. The company had the money removed from their account, but it never got to mine, where's the money? Called QuickBooks. They have at least 10 departments that don't know who to contact so spent 6 hours finding who to speak with. They used their confirmation number to find nothing. And asked that the company call them, run-around, They are thieves and told my company to have the regulators conduct an investigation on them cause apparently this is not uncommon for this company.
I literally am a verified business on Quickbooks and my employer is also a verified business. I get direct deposits from my boss and I take 10% of that money and move into Quickbooks for tax money storage for the end of the year. They literally froze my account and have taken over $500 bucks from me holding it for 270 business days. In the which I have to go to the state and apply to get my money back. This is a fraud company stealing people's money man. I will be speaking to a lawyer to sue.
Customer support doesn't exist, they hire people to follow scripts with no way to escalate, and no real experience with the product. The support staff mislead and misrepresent how they can help, even lying about opening a case. If you use Intuit products to run your company, prepare to pay lots of extras for fines and issues that will never be resolved, even with their so-called platinum level support.
Turbotax is not really a reliable site to use to file your income tax, my husband and I filed our income tax return for free. We end up paying $ 137.95, we are a New York residents, we received our refund from Fresno, CA 93888-0025 with a cutting of $3,289.00, and send us a refund of $1,306.00. When you filed with Turbotax you have all of your information in their system, anyone can steal or redo your return because they know their system. Until now We don't know anything about our return even IRS doesn't have any information about it. We've been calling them with no answer, we need HELP WITH TURBOTAX, please be careful don't be a victim of them also. My husband called a lot of attorneys' offices. They cannot help us. The more offices Turbotax has, the more online victims they have. Please someone needs to put a stop to them.
Been a QuickBooks user for a long time (since I started in business) and went with the online QuickBooks since I am mobile. Everything was good until I tried to cancel service. I set up this account with auto pay in the beginning to keep from any interruptions in the service. I called back in Nov. to cancel, took almost 2 hrs. Transferring from one dpt. To another, finally the rep told me it was all done.
March. Another payment taking out. Now I am angry and demanding a refund today will be my 3rd call in this month. They open during work hours so you have to do this during your work hours which is really unacceptable, takes forever for them to do a simple task and try still want to pull money out of your account. I have contacted BBB and made a report so maybe I will at least get some of my money back. Beware of auto pay
I suppose this is common knowledge, but Quickbooks online customer service are almost comically poor at solving issues. I've been on the phone for an hour and forty minutes to solve a very straightforward problem (toggling between multiple accounts), and they still don't understand how to do this.,. and have gone as far (after 100 minutes on the phone) to email me a how to link that doesn't solve my issue. I can't believe they are this backwards. That being said, the people are nice... just incapable.
QuickBooks makes it seem like you will get your deposits within 2 days but I been with them for a couple months and still having a issue with my deposits being on hold for 7 days. They first said because it was my first deposit is why it was taking 7 days, the second and third and forth deposit they said because I was new to Quick books and that it takes 2 months to be considered not a new user. I’m now on month four with my 6th deposit and once again they have my money on hold until March 21st. Now they say that there is nothing they can do to make it faster because their system automatically done it. If you have a business that counts on having the funds to complete contracts on a deadline, then don’t go with QuickBooks. Save yourself some time and headache and just do a bank transfer with your customer instead.
I’ve been using Quick books online. Quick books stopped connecting to my business account. Called customer service. Spent hour on the phone, with zero solution. Problem not fixed. Quick books gave up on trying to fix the problem. They claim they are open on weekend for customer service. This is not true. I don’t have time during the week to spend hours on the phone dealing with these issues. I strongly don’t recommend.
I purchased a credit card reader, which was determined to be defective. Refund was processed, and 2 weeks later I did not receive my refund. I am now told that I need to wait another 3 weeks. Just do yourself a favor, do not buy QuickBooks products, you will not get a refund if it comes to it.
If you are in the market for accounting software stay away from Quickbooks. I have been using Quickbooks for 14 years. It's fine for simple billing, paying bills and reporting but over the last few years, they have raised the price and taken away features that made my life as an owner/operator/manager and chief cook and bottle washer easier. With their newest release 2022 they have taken away the loan manager function. Something I have relied on for 13 years. Now that function is gone. I don't have easy access to amortization schedules on loans and I don't have the same robust accounting I had.
Customer support consists of using their call back system (actually pretty quick) where you get to talk to someone in the Philippines who has no accounting knowledge. The best they can do is enter your problem into their computer and follow the prompts. You end up spending, literally, hours on the phone solving a problem that should take 10 minutes tops. That is if they help you solve it. Last year I was told I had a corrupt file which was not able to be fixed so now I have less functionality and they don't care to help.
Around 2012 I had a similar issue with a corrupt. I sent them my file and they fixed it. Last year no help. Degraded functionality and degraded support. It's not worth the money. There is better software out there. I'm just too tired and too busy to learn something new so I'll live and die with the changes. Don't let yourself get stuck in the same boat.
Quickbooks Online is a capable bookkeeping system in many respects. However, there are some very important issues and limitations:
1. When viewing or editing long lists of transactions and accounts, you are limited to a default of 50 items per page, and a maximum of 300 items per page. This setting is NOT persistent between different login sessions, or even between different visits to the same lists.
2. Navigating between pages in long lists of transactions and accounts is very cumbersome. Some lists do not provide First and Last page buttons. Individual pages only provide navigation links at the bottom of each page, which means that you must first scroll through an entire page before you can navigate to another page.
3. Navigating within an individual list page is tedious because keyboard scrolling using arrow keys and Page Up / Page Down is not supported, and scroll bars are very narrow making them both difficult to locate and difficult to click on with a mouse.
4. There is no built-in support for computing depletion and depreciation.
5. There is no real ability to export items for use in TurboTax or any other tax software package.
6. The so-called exports in Quickbooks Online are really just built-in reports that have been output in Excel format. They are not easily usable for importing into other software or performing calculations, since they include extraneous titles, blank rows, subtotals, totals, etc., many rows do not include labels for the individual row, and nested hierarchies do not repeat labels for parent levels on child rows. While this formatting is fine for reports, it is very cumbersome to try to automatically pull data out of it for other purposes.
7. There is no real ability to export data for use in Quickbooks Desktop. Though you can kinda/sorta work around this using some of the provided exports, it is extremely cumbersome and time consuming, and there are some incompatibilities between the two programs, especially between the text lengths allowed for various fields, and the maximum lengths of various lists. Additionally, there is no realistic way to export/import attachments between these two versions, since the association between the exported attachment and its corresponding transaction or other item in Quickbooks is lost.
8. There is no good way to bulk edit various items, such as accounts. For example, if you want to change a large number of account names, types, or detail types, you have to open a separate window to edit each and every individual item. For example, when recently editing our account names to be better able to support external depreciation and depletion calculations using the severely limited Quickbooks export capability, it took us two whole days just to edit the names on around half of our less than 1500 accounts.
9. Built-in import capabilities are also extremely limited. For example, there is no built-in ability to import transactions. There are third party utilities that can be used for this purpose, but they cost extra money, and make the process more cumbersome as they are not integrated directly into Quickbooks.
Intuit - Quickbooks Company Information
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