Verizon Wireless Reviews

Now I am aware this is a tactic being used by intelligence agencies because there is no way that when I call I cannot speak to anyone ever, and it is the exact same robotic person that sounds like an uneducated ** woman, and I’m not saying ** women are uneducated. I’m saying it sounds like a ** woman and it sounds like someone who’s uneducated at the same time.

And so to add insult to injury they made promises for credits and things on my bill due to issues that were caused by the system, their products, equipment and agents, mind you these were issues that had nothing to do with the customer, which is myself, yet not only did they fumble the ball and not keep to one single promise, not provide not one single day of help because whatever they offered only cost me more because the bill continued to rise instead of giving me some relief and credit for me doing my part, honoring every promise to Pay and honoring them on time, yet I could not get treated fairly and like a loyal customer they claimed and know that I am. This was the most unreliable and useless attempt to be a loyal customer to an entity who is not loyal to me and did not treat me as a deserving customer. However, this did not disturb or disturb me.

It does not anger me because there are 1000 companies out there to provide what we need if they think that costing me more money is depleting my resources, unnecessarily, causing me stress and all the tactics they use is not working, so you undercover assistants working with organizations that help you try and cause people to appear to be mentally ill as they say or losing it or better yet having a hard time because you’re purposely trying to sabotage their life through these programs that they think we don’t know about to leave us behind, but that will never work because we understand how you operate and money is meant to be spent and we will always find a way because you forgot I am an African-American woman which means I am “ACCUSTOMED” to coming up with solutions to problems for survival which makes me someone you cannot ever hold back.

You only make me stronger and leaves me to give this knowledge I have to others so they will rise up in my place. Some of you will not understand what this is about, but I’m making it known for those who do, so they know that I was being targeted also through my phone provider, because there was no excuse for the way I was treated, yet I was spending my money and holding to every promise that I made to spend my money for service that was undeserving of my loyalty so I would NOT advise anyone to waste their time or resources with Verizon Wireless, whether you are on their watchlist or not.

So I found a greater service, more reliable service, faster, service, and loyalty because where my service is now, my family has stock in it, so they’re not going to play against their stockholders' children or relatives because the stockholders are the business, and they’re not going to lose their business at least their investors are not going to lose billions of dollars behind an organization that is “SECRETLY” targeting people through a “PUBLIC” agency. So what is a public agency doing creating secret programs within their agency “GANG STALKERS” and CoinTelPro programs? “I AM NOT A GANG MEMBER, nor have I ever been. Now get a real job watching, stalking, and attempting to disrupt the lives of REAL gang members. Note: I am also an AMERICAN UNDER THE DISABILITIES ACT.

Unfortunately, that was not the end of it. We later discovered additional internet service on our account that we had not requested or authorized. After that service was disconnected, Verizon assessed another $649.99 unreturned-equipment charge. We have also disputed a wireless line that we did not authorize and promotional credits that were removed from legitimate lines on our account. After being unable to resolve these issues through normal customer service, we filed an FCC complaint. The matter was eventually assigned to Verizon Executive Relations.

We have repeatedly tried to work with Executive Relations and have sent detailed written requests asking Verizon to explain the equipment charge, provide the authorization records for the disputed services, and give us a complete reconciliation of the account. On September 10 alone, I called Verizon eight times trying to reach our assigned representative or someone who could resolve the complaint. I encountered repeated transfers and disconnected calls without obtaining a resolution.

We continued trying afterward. On September 24, I called again. After additional transfers, I reached a representative named Ray, who escalated the matter to his supervisor under ticket #**. His supervisor, Madison, called me back under ticket #**. Madison advised that our assigned Executive Relations representative, Stephen, was out of the office until after September 25. She contacted his team and requested that another Executive Relations representative call me within 30 minutes. As of the time of this review, the underlying billing and account issues remain unresolved. To be fair, our assigned Executive Relations representative has left us voicemails. I do not want to suggest that Verizon has made no attempt to contact us. The problem is that after months of calls, emails and escalation, our substantive questions still have not been answered and the underlying account has not been reconciled.

We now also lack access to our Verizon online account and have not received a recent statement. That means we cannot independently verify the current balance, the status of the disputed $649.99 charge, or the total amount Verizon may owe us for disputed services and credits. We have continued cooperating with Verizon and will continue to do so, but after months of unresolved billing and account issues, we are also pursuing the available external complaint channels.

At this point, we want Verizon to provide the complete account records, explain and correct the disputed activity, refund any money we were improperly charged, restore or reimburse applicable credits, and provide a written final reconciliation of the account. If Verizon resolves this completely, I will update this review to reflect the outcome.

I have worked incredible hard to get myself into a good place with my credit, so I am pissed. I call and again I am thrown all over the place. My account number doesn't exist in the system too. The automated is crap, it keeps hanging up on me. Finally I get to a human and she isn't helpful. Says there is nothing she can do. I ask to talk to a supervisor. The supervisor says they are legitimate charges. Why the hell would I cancel everything but my watch and also have AT&T covering that same watch? That supervisor decides to transfer me to her supervisor. What I got was an answering machine. They are never going to call me back. So I either pay this bill, money I do not owe, or have it go to a creditor. Such Bull Shit. I use to like Verizon okay, I only switched because my home internet had to be AT&T and I can save money using them for cell service too.

I wish they had negative stars.

We have been to the stores in person and was promised that everything was fixed and taken care of, and we received documentation of everything. Our bill has only progressively gotten worse. We escalated the mater to the corporate level and absolutely nothing has happened except them, once again, raising our bill and changing our contract with ZERO consent from us. The manager in charge of our case refuses to take our calls, respond to our messages and has done absolutely nothing to assist our case since he was made aware, a month ago. All we want now is to break all ties with Verizon and we want reimbursement of the insane amount that they have overcharged us. Instead, we are getting runaround and ignored while they are taking $100 of extra funds from us every month.

Reimbursement would have cost less than $600 from Verizon and we would have broken the contract and simply gone to a different carrier. Since Verizon has absolutely no morals and has consistently refused to refund our money that they have legitimately stolen from us, we are instead taking legal action which will cost Verizon a LOT more than the money they owe us, but we are past that now. For anyone thinking of switching to them, please save yourself the financial and mental suffering that we have dealt with and choose a different carrier.

1. Log in to account and pay - Once my service ended, I could no longer access my account. This was not supposed to be the case, but even verizon later acknowledged this is a known problem on their end. Any attempt to login, reset password, recover account, etc resulted in one of these errors: "The user ID or Verizon mobile number you entered doesn't match our records" or "We're sorry, we were not able to verify your account with the information provided."

2. Use another link to pay for closed accounts - requires account number, which I didn't have. Also, I eventually was able to obtain this and it still didn't work. This resulted in the same error of: "We're sorry, we were not able to verify your account with the information provided."

3. Phone (also requires my account number). I tried getting through to a representative on the phone and couldn't get past the requirement to enter an account number. I was not successful in getting through to a live person and always ended up in billing, which asks for an account number and couldn't get any further.

Verizon sent repeated emails asking for payment. I replied stating my issue that verizon doesn't provide a functional way to pay a bill for a closed account with someone who enrolled in paperless billing (and so no account number). Eventually, they turned it over to collections. I would've paid the bill all along, but Verizon provides no way for me to do so.

After it got turned over to collections, I filed a complaint with the FCC and BBB. I also reached out to verizon through Facebook Messenger. The person on facebook messenger was able to provide my account number. I still could not pay the bill with that as I still got the same error that said: "We're sorry, we were not able to verify your account with the information provided." The person in the chat provided me with a secure direct link that I finally was able to provide the bill. Note, this was not one of the methods listed in any of their communication to pay the bill.

I also received a call from verizon executive relations. This person acknowledged this was a known problem on their end. The problem is, this was reported to the credit agencies and my credit score took a huge hit of 75 points all due to a problem on verizon's end. Verizon is refusing to remove the negative report. Their stance was I didn't contact them in a timely manner about this, which is a complete lie. I tried. Multiple times. I couldn't get through on the phone. I replied to their emails. Nothing worked. It took an FCC and BBB complaint to finally get through to a live person.

It feels like they don’t know how to do anything except keep charging you more and more. I do NOT recommend Verizon to anyone. Save yourself the frustration. Horrible service, horrible customer support, and horrible having to deal with machines instead of actual people who can solve your problems.

I was told that a manager would call me back and is as if no one cares at Verizon. Said supervisor or manager has not returned my call so that tells me something that Verizon does not want my business or my money and I should take it somewhere to some other company that is interested in my business and is ready to provide me proper customer service and care. I was trying to add pictures of the control/smart box but I am only able to add one picture and no video.

I called Verizon‘s customer service for business and they were absolutely no help. I called the fraud department and they sent me back to the business customer service department. When you deal with the business customer service department you are dealing with India and you can’t even understand these people. They are horrible and do not buy anything from Verizon. They do not stand behind their product and their customer service is the worst I’ve ever dealt with.

PROMOTIONS AND DISCOUNTS. Estimated trade-in value: $830.00. Final trade-in value: $130.00. Adjustment reason: Your active plan does not qualify. Make/model: Apple/Apple iPhone 14 Plus 128GB in Blue. Submission date: 9/12/26. I couldn’t believe it. I gave up the $28 Disney Bundle and now I don’t qualify. I spent 2 hours catting with Sheilla from Verizon at 2 AM. Verizon emailed this that morning. "We just wanted to let you know that your recent request has been processed. This is to confirm that I have successfully submitted a ticket for a promo correction in line ****. Your promotional credit will be adjusted to $830.00."

Since some thins may look a little different on your next bill, review your billing details and important information online."

My iPhone 14 Plus was working fine. It was just running out of storage. I was using 125 of 128GB. “The trade device received was not in good working or cosmetic condition.” - THIS IS TOTAL BS. I can’t believe Verizon just robbed $830 from me who has been royal customers over 20 years and spent over $600 a month on phone bills. I still have 6 lines spending over $300 a month. I spent another hour chatting with Siarah from Verizon and assured me that I have to wait until next month to correct the promotional credit. NEXT MONTH?? I have to start shopping for a different carrier. This is total disaster. Is this how Verizon make money? This nightmare started just 2 days ago. I just wanted a phone with more storage! I’ve not been sleeping well since. I lost lifetime of free Disney Plus bundle and $830!!!☹

I received the new phone yesterday. I currently have an S24+. I was sent an S26 FE. This new phone is substandard and is a less powerful and cheaper version of what I currently have. Why would Verizon send me something cheaper? I can't believe that I have been treated this way. I will be returning the unacceptable phone to a store today. If I can't get an equivalent replacement, I will likely have no choice but to switch to another provider. Incredibly sad after so many years. This is clearly the worst experience I have ever had as a customer. Shame on you, Verizon.

Upon returning to the local store, I was told that the only way I could get a refund was a credit on my account. I do not have a Verizon account, so I was told that I had to basically "eat" the 50 dollars. I think that because of the circumstances, you should change your policy for situations like this when there is a new device returned because of a death.

At first I was thrilled to see that they credited my account for the full price of both Iphone 17 pros that I had purchased Initially under sub account 1. I then come to find they have put my account on COLLECTIONS (sub account 1) with an account balance if $2700 dollars for the full payment of both devices even after THE SAME 2 DEVICES are ACTIVE on sub account 3! Which in turn TANKED my credit from near perfect at 760 down to 520! Because of VERIZON I was unable to purchase my dream home that I have been waiting to buy and now my credit is SHOT! Not only did they put me on collections for money that I dont owe, they destroyed my personal credit and have made my life a living hell. HOW CAN I BE AN ACTIVE CUSTOMER WHEN I'M ALSO ON COLLECTIONS????

I called in MULTIPLE times and have spent countless hours on the phone with customer service reps who were never able to actually get anything done. And kept saying that they don't know how to help me and every time I asked to get connected to a tier 2 representative they say that they cannot transfer me over to them. Or the call literally just drops and my 1 hour on the phone goes down the drain AGAIN.

I finally went online and called the business department of Verizon and spoke with someone who was able to give me the direct line to tier 2 so I called and explained my situation multiple times to at least 5 separate agents who passed me along to someone I spent 5 HOURS on the phone with trying to locate sub account 1 and resolve the issue. I was told by this agent that he has located the sub account 1 and it's showing no past due balance and $0 due on the account and was also confused as to why it got sent to collections.

After spending the 5 hours on the phone the agent said that I need to call the collections agency after 72 hours and they will confirm that everything has been taken care of. I waited 5 days just to be safe and when I called in the Collections agency said they have not been contacted by Verizon and nothing has changed on their end. They told me I have to contact Verizon and figure it out with them. So I called in again and still no progress and no end in sight for this nightmare of a situation. I'M SICK AND TIRED!!!!

Why is it so hard to find someone local to the US who is a supervisor or higher up who can take one look at this and fix it quickly??? I'M stuck working with people who don't know what they are doing and refuse to connect me to higher ups. I'm out of options and absolutely appalled at the way this company treats new clients by telling them one thing and doing the complete opposite. If there's anyone who can actually help me fix this issue or willing to make it right I'm open to talking.

When I tried to get help from Verizon, reaching an actual person was incredibly difficult. After finally getting through, I was basically told that the salesperson was a third party and that Verizon couldn't do anything about what he told me. So let me understand this: Verizon allows third-party salespeople to come to customers' homes, represent Verizon, make promises about pricing and billing, and convince customers to sign up — but when those promises turn out to be false, Verizon says, "They're a third party. We can't do anything." That is completely unacceptable.

EVERYTHING this salesperson told me about the deal turned out to be different from what actually happened. The price was not what I was expecting, the billing timeline was not what I was told, and getting help afterward was a nightmare. I feel misled, frustrated, and ripped off. If a Verizon salesperson comes to your door, DO NOT take their word for anything. Get every single promise in writing and verify it directly with Verizon before signing anything. Don't make the mistake I made. Verizon needs to take responsibility for the people representing its brand at customers' homes. Very disappointed. I would NOT recommend Verizon based on this experience.

13. Significant disruption and expenditure of time by Tidy Nu Cleaners in attempting to resolve matters that should have been corrected months ago.

I think familiarity is exactly what keeps many longtime customers trapped. Switching sounds like a nightmare: multiple lines, numbers you can't lose, phones you already own, balances still owed, and the fear of turning working service into a mess. Then I walked into T-Mobile. I kept my phones. I kept my numbers. T-Mobile is handling the eligible remaining device balances through its switching offer. My new service is around $170/month, and I paid $30 that day to get the switch moving.

After 18 years, one of the most infuriating discoveries was how EASY leaving Verizon actually was. I SHOULD HAVE SHOPPED AROUND YEARS AGO. And then there's Verizon's customer service. During a recent call, I SPECIFICALLY ASKED FOR A HUMAN AGENT. Not a chatbot, automated assistant, or another menu—a HUMAN. When the supposed human representative came on, his voice sounded robotic enough that I questioned whether I was actually speaking to a person. He told me that, “to make me feel better,” he would turn the “noise cancelling” off. Then things got bizarre.

Background call-center noise suddenly appeared—and, to my ears, the voice sounded COMPLETELY DIFFERENT. Yet it STILL sounded robotic. I cannot independently verify what Verizon was using on that call. Maybe it was a human whose voice was being heavily processed. Maybe some other technology was involved. I can only describe exactly what I experienced. But that's precisely the problem: I SPECIFICALLY ASKED FOR A HUMAN, and I shouldn't finish the interaction wondering whether I ever actually spoke to one.

Companies have spent years automating, outsourcing, streamlining, and removing the human element because technology is cheaper. Customers are then expected to celebrate this as “progress” while bills keep climbing and actual human service becomes harder to reach. NO! BRING BACK THE HUMAN ELEMENT. If I'm paying you every month and specifically ask for a person, give me a PERSON.

Businesses are ultimately PEOPLE serving PEOPLE. You cannot endlessly remove people from the customer experience to save money, continue reaching deeper into customers' wallets, and then act surprised when loyalty disappears. And I genuinely feel bad for older customers who've stayed with Verizon for years simply because it's familiar. If your parents or grandparents have been with Verizon forever, HELP THEM CHECK THEIR BILL. Don't blindly switch them—just compare. Look at what they're paying, what they're using, and what competitors offer. Loyalty should work BOTH ways. Verizon had my business for 18 YEARS and somehow turned that level of loyalty into this review.

So here's my advice to every longtime Verizon customer: SHOP AROUND. Pull up your bill. Read it. Multiply the monthly total by 12. Compare carriers. Ask whether you can keep your phones and numbers. Ask about legitimate switching/device-payoff offers. Compare coverage where YOU live. Read the terms. Do the math.

Don't let familiarity convince you Verizon is automatically your best option. I finally compared. I left with my phones and numbers, spent $30 that day, and walked away thinking: “THAT WAS IT?” Verizon used to be the carrier I trusted. That's what makes this disappointing. I didn't leave a company I'd always hated. I left one I USED TO THINK WAS GOOD. My biggest regret isn't leaving Verizon. It's that I DIDN'T LEAVE SOONER. ⭐ 1/5. Eighteen years was more than enough. Adios, Verizon. Take your final bill and shove it where the sun doesn't shine.