Verizon Wireless Reviews

We wish to recognize **, store manager, 711 King Street, Alexandria, Virginia!! Mr ** makes every customer feel important and that their request/issue is the highest priority. He is a master at multi-tasking as he works with multiple customers at once without any of them feeling neglected. He has a confident and soothing personality and is a natural at customer support. In addition he is thoroughly familiar with Verizon and its products as well as the phones, iPads and all supportive products. For us he solved an issue of access to a device that a technician at another location said could only be solved by sending the device to the factory. He is a tremendous Verizon asset and a pleasure to work with! Thank you **!!

Verizon Rep Koda provided outstanding, excellent customer service. We’d had Verizon cell phone and/or internet service for 20+ years and a recent move to an apt with exclusive non-Verizon internet service meant we had to cancel our Verizon internet service, so We lost the discount on our phone service. Koda worked his experience and knowledge and internal Verizon resources and found we could still qualify for an equivalent discount by switching to a simple account plan. Our move is temporary and we plan to buy a new house and return to Verizon for internet; thanks to Koda for Keeping us happy, satisfied Verizon customers for probably another 20 years!

If you call Verizon Wireless customer service and a customer service rep whose name is Vhavna answers, you have hit the Gold Standard in customer service experience. We called for a particular reason and were immediately given three options, the third being way better than what we were expecting to get. Vhavna expertly took us through processing our selected option, courteous and efficient in every way. Our experience with Vhavna secured our loyalty to Verizon Wireless. Verizon, you have a real gem working for you in the very competitive phone market. This review is written after having visited two Verizon stores and a prior call in to customer service, all three which were not as helpful to us, although everyone was pleasant and cheerful in trying to help us.

I’d like to share my experience with an unusual Customer Service Rep from Verizon Wireless for the first time in 14 years! Yes, that’s how long I’ve been a customer with the carrier since 2011. I have been in escalation for nearly three weeks going back and forth and given the complete runaround. However, I came across this supervisor by the name of Amiya. When I tell you, there needs to be a training manual designed behind her professionalism. Her patience, customer recall and recap, de-escalation tactics, listening, and reiterating skills were on point. Call handling time and call wrap up was SUBERB! Being trained in inbound telecommunications myself, I haven’t seen this type of Customer Relations in a long time. It’s my pleasure to write this recommendation. Amiya, keep up the GREAT WORK!

Two days ago was in 1650 Coshocton Rd Mt Vernon Ohio store for upgrades on two phones and new iPad. Not able to receive promos suggested because flag on my husband that he had reported phone stolen. Was never stolen, he didn’t report it and further, he had used the phone for a few years and paid for it every month. Make sense? 3 hours later and 6 individuals later, the situation was finally corrected. By the perseverance of employee **, he constantly worked on until complete, consistent are ou with new phones, new pad and promos. Every branch of Verizon needs a **. Thank you, **!

Back in mid-June, I stopped into what appeared to be a Verizon store for some simple tech support. Before leaving, I was promised better and cheaper service by combining my internet and cell services. Less than 2 days later, I saw the Verizon internet performance inferior to the dial-up service I already had. I immediately called in to reverse the new trial service but was unable to due to a typo the salesman had made for my email address.

I've been with Verizon since 1998, and the customer service is absolutely awful now. I had a representative say he would upgrade me to unlimited to retain me as a customer at no extra charge. I checked my account after we ended the call, and I go from paying $65 to $80 a month! I receive a call from another representative, and they tell me that it is not possible and there is nothing that can be done. So basically the original person was absolutely LYING and trying to bait and switch me into paying MORE! I will be switching to another company and paying half the price for the service with MUCH better customer service. BYE VERIZON.

Verizon Wireless is the worst company I know, it locked me out of my account and no one can fix it. When I call them they keep telling me to do the same thing and it’s not working. I been with Verizon over 10 years. I started using it in Columbus, Ohio with no issues but when I came to Charleston that’s when the problem started. I’m done and I’m switching to AT&T.

After 19 years with Verizon, they've shown the worst customer service ever. Ever since I upgraded my phone 4 months ago I've had nothing but trouble. Found out I was being overcharged $40 for an additional device I don't have, couldn't use the internet while I was on the phone & couldn't receive text messages from iPhone users. When I called Verizon the 1st time, they said they had fixed everything & it would take 24-48 hours for everything to update.

I have contacted Verizon every month in reference to my bill, the amount I pay is never the same. It goes from $43.00 to over $83.00. Verizon keeps telling me, "You have the right person. I will take care of your issues" and they don't. Every month I am calling about my bill and get the same statement every time. I have spoken to managers and nothing changes. I have been with Verizon a long time and I have been so frustrated with their service for months and months. I guess I need to contact the FCC to get account straight. Verizon doesn't care about their customers. I get text messages since I have auto pay and I change see the different amounts each month.

This is an absolutely horrible company. They imposed a $30 charge saying that a bill had not been paid by my bank. This is absurd because I have my Verizon charges paid by my credit card company and have physical evidence that my Verizon charges have been paid regularly for many months. I called the company to try to resolve the problem and was kept on hold for over an hour. I then tried Verizon chat to deal with the issue. The chat never responded. I tried four separate chat sessions and never got a response. Verizon claims to have "customer service." In reality there is none.

Have been with Verizon 17 years until today. Phone service has been bad for the past 10 days. I have been told getting discounts that they don't give, sending service tech they don't send, and sending me to Verizon store with my I.D for senior citizen discount (50 miles roundtrip) that they DON'T give. I'm done.

I'm a former Wireless customer and trying to get the company I work for to make the upgrade to ANY other company. Calling to talk to someone is an all day event, filled with oopsies, redirection (you're in the wrong department) then after an hour or so of holding you get a recording saying, "We cannot route you ... Thank you Good bye..." And get me started on the automated system you have trick into getting you to "live person" which mean HOLDING and repeating the process multiple times. For a communications giant their communications are the absolute WORST. You can literally spend HOURS on the phone with their music and NEVER speak to a rep who doesn't immediately "transfer" you elsewhere. Current hold time is 1:48... To pass the time I am leaving reviews the entire time.

I have been a client for 21 years, do they care? No. I called and cancelled a line on 9-30-25 and they state it was done. I didn't think anything about it until June when I was still being charged for the line. I called into customers service 4 times with the assurance this line will be disconnected and I will be credited back. That did not happen. No one called like they said they were going to and no credit was applied. Well, I finally DM'd though FB and someone helped me. They would only give me $150 credit DESPITE agreeing there was no activity on the line that I wanted disconnected in September. The amount of bait and switch and you are valued BS this company spews is so maddening. I am going to Mint when my contact is up. I may only be one person but this was enough for me to jump ship.

(I have a 2026 Camry that is fully insured for only $179. a month.) And!!! The service sucks.

I had been with Verizon for about six months and financed a phone through their payment plan. While traveling internationally, I received a call. After I returned to the U.S., Verizon informed me that I owed nearly $1,000 in international calling charges. I repeatedly asked for a detailed breakdown of the calls and the charges, but they refused to provide it. I also requested a payment arrangement, but they would not work with me.

Verizon customer service is ridiculous.. You actually speak to someone using Google Translate cause they outsource from other countries..I have been trying for 6 months to get an employee discount applied, just to get told by an actual person from the US, my account doesn't qualify when I spoke to someone they said upgrade to the higher plan and the discount will be applied.. Well that was a lie..I will be switching companies just because of your customer service and the fact you outsource your jobs out of the country.

Calling in to fix a simple problem was a frustrating waste of time. I couldn't get past the useless AI answering robot. I ended up driving to the Verizon store to talk with a real human, something the bot wouldn't let me do. He was cheerful, very helpful and got my phone up and running in less time then I wasted on the phone dealing with their bot. They need to get rid of the ai answering machine and bring back real customer service.

Verizon Wireless lies and is unethical. I was promised multiple times that I would be charged for a replacement device as I would be shredding the defective phone to ensure my data would not be compromised. I was charged 1400 after being promised I would not by multiple representatives. I will be switching to T-Mobile today. I had been with Verizon for nearly 20 years.

I’ve been a Verizon customer for 30 years (since I got my first cell phone). Their customer service was at one time excellent, and so was their cell coverage (I’d have service when others didn’t). I considered switching at one point because Verizon was so much more expensive than other carriers, but I found the customer-service process to switch to T-Mobile at that time was so difficult. However, that’s not the case now. Verizon’s customer service is trash and their coverage lousy and slow (even when you pay for the premium tier). Verizon doesn’t care about customer loyalty either (they used to give discounts for that, but not for the last 10 years).

Verizon will bend over backwards to help you to sign up as a new customer so that they can sell their service and equipment. The minute you sign up and they hand you your phone, they will now charge you to set up your phone. Can you imagine that you're new Customer, you’ve got a phone and then they want to charge you over $30 to set up the phone. Then we had a lot of problems getting the HBO and Netflix that we signed up for and three different people at the Verizon store said “we can’t help you.” That’s not our problem, that’s your problem.

After 22 years of being a Verizon customer dealing with price increases, lack of loyalty to customers, and horrid customer service, I AM DONE! I got married and moved to my husband’s plan with a competitor, now pay half the price for a better plan, and have amazing customer service experiences. Now that my final bill was due, I tried to pay through My Verizon app…to no avail! They discontinued my app access, I cannot even login on the main website, and got hung up on by the computers during three calls before I finally got to a human I could speak to who then informed me they would charge me $10 for taking a payment through them. Absolutely NOT!

When I login to the Verizon app there is a message thanking me for being a value customer for over 21 years. I understand it is not Verizon fault that I have been with the same company, same house for 19 years and I only make $27.10 an hour (can't change job due to health reasons and more) and my pay can't keep up with the unnecessary inflation. The cost of goods has double or triple. I am in survivor mode. I am lucky to have $20 left over after paying bills. This is the third year my household skipped Christmas. My household has no bad spending habits causing my dilemma, just inflation.

Went to Verizon store in Hartwell ga needing a code in order to switch to AT&T. Head woman greeted me asking what I needed. When she found out that I was switching she grimaced and told me to wait that she would be with me later. She apparently was off duty and walked over to the new person in charge and chatted and then walked out the door avoiding looking at me. The new head person let me wait at least fifteen minutes ignoring me until a new customer walked in. Then she took the new customer ahead of me. Bad business and worse prices. I will never use them again

I switched over from T-Mobile and was offered a $40 plan with a free tablet. I accepted and thought I had a deal. Called because the tablet would not accept calls or make calls out. Verizon said that I needed to activate a plan on the tablet for it to work. Cool. I don't need a plan, so I just connected to the wifi. Later on, I receive a bill for over $100 and was charged $37 for a plan on the tablet. I stayed on the phone with customer service for hours, and I do mean hours, for them to not want to take the charges off on a tablet that I did not activate a plan on and that does not work. So, guess what, Verizon, send me a return code so I can ship y'all this bullshit back asap. Glad I kept my phone when I switched over. Long story short. Verizon Customer service sucks, and it makes Verizon as a whole look extremely bad. T-Mobile wasn't so bad after all.

This used to be the best cell phone company but I can now read it as the worst. I have spent hours being outsourced from the United States not able to get back to United States. Routed to the Philippines, Croatia. No one knows what I'm trying to say and after hours on the phone no one fixed my situation and I could not get someone to transfer me to the United States. I am extremely disappointed and after 21 years with this company I'm I'm over it. You lost me.

I recently canceled my Verizon account due to cell service. Before our new cell provider could pay off our phones, Verizon stole the money from my bank account. We were not on direct pay, so this withdrawal was not authorized and, illegal and considered fraud. This is so shameful that a large company like this can steal from someone.

Do NOT believe anything their corporate reps say. We were quoted a price from the rep during an upgrade. When it didn't happen on the bill, the shrugged it off saying the rep made a mistake. I showed them all our notes and who we spoke to. The couldn't care less. It is no wonder why they lost 20,000,000 customers over the past three years. They don't care about their customer.

My name is Philippe N. and today I went to switch my previous provider to Verizon. I had met a very professional young lady name Kali ** who was amazing by the way she solved my concerns in a very perfect time. I m very confident to choose Verizon if I can meet very professional associate like the agent I met at Springfield Illinois Verizon store located at the mall who was kind, professional and quick. Thank you Kali and Verizon. Philippe N

Zero Stars - Overall Grade F- Absolute terrible technical support and customer service. After charging me for equipment I returned and they acknowledge receipt of, they still doubled down on charges and threats to disconnect service. It took weeks on the phone to get it straightened out. Of course there is still no recourse to the time versus money aspect of their company and your time means absolutely nothing to them. "Oops we screwed up but, Well you can go self love yourself, you still owe us attitude." It was nothing but mis-info and untrained employees from day one. The sales person lied about the pricing lock of 10 yrs, which didn't apply because it's only 3 yrs come to find out later, for residential. Their service never matched what was promised. Constant service interruptions. Stay away from this company. You have been warned.

I am losing my Frontier landline copper-wired phone. I tried to transfer my Frontier account to Verizon. I received a porting out pin from Frontier. Verizon will not transfer my porting out pin to another carrier, that carrier is trying to get this porting out number too. They told me my account for never activated. Verizon does not support analog telephones. I was not told this. How can I get my port-out transfer code released? I did receive the Voice Gateway from Verizon, that will returned and hopefully purchase cancelled. Also, I paid the taxes on the gateway; how do I get that back too?

Been with Verizon for 22 years and they don't give a crap about loyalty! They constantly have their loyalty rewards expire and then without notice raise your bill $75 a month to force you to sign another contract. The prices are terrible; they have no senior discount and are just out to suck you for every dollar they can get!

I've had nothing but problems with Verizon since it's the very beginning, I was told that my package would include unlimited talk, text and data and also a hotspot, I was told that it would be $51 if I used auto pay. 61 if I didn't. No matter how many times I put it on auto pay they take it off and overcharge me. They say that I have to pay extra for the hotspot and when I tell them that's not what their employee that sold me the phone and package told me, they say, "Well we can't help what the sales guy told you!" They promised that they're going to give me back the overcharges and they never do.

Can't give a zero. My mother-in-law passed away in February. My wife immediately cancelled her phone service as most dead people don't use their phone much and some not at all. Bills are charged and paid forward of service. But it doesn't matter because they have a way to get paid for nonservice to dead people. It's been 5 months and they're still taking money. And they increased her bill for being dead. About 20% and rising. My wife has been on the phone multiple times for hours. Asking why. No understandable answer, "oh we'll fix it". Last call they said she's not on the account so they can't talk to her. OMG!! My understanding is that everything is in the system so the latest person can see what has gone on. I feel they're getting commission. My wife has paid the bank $35 to no longer permit payments for 6 months. I guess we'll see if they try to steal from my poor deceased mother then. Maybe we need legal counsel. What do you think?

Absolutely the worst international calling service in the world. I have traveled the world extensively and used to rely on Verizon. They used to be pretty reliable but are not anymore. Now 99% of the time I try to make a call while traveling internationally the call fails. Of course that means I can't even call Verizon customer service because whenever I try the call fails. This is a shit service that doesn't care one bit about their customers. If you travel internationally and rely on Verizon then you will be severely disappointed.

Horrible customer service. I offered for them to cut my bill in half because a competitor was going to drop it $60. They said they would comply, but never did. They said they'd send me a check for $40 that was 6 months ago. Never ever again.

We swapped from T-Mobile which I had been with for over 20 years to Verizon thinking it was top of line service for the dead zones we experienced prior. Verizon was sooo much worse and now we are stuck with it! Super upset! The on phone tech even tried doing all she could and my data fails and messages without WiFi! I use phone for living part time and it has affected even that!! Look at my service bar right now in pic.. That’s always what it is.. 1 small bar and zero service even at home

If you plan on switching from Verizon to another cheaper carrier, make sure that you download your last bill. I switched to spectrum, and was immediately blocked from accessing my account. The disconnect link does not work. Pay my bill does not work. Verizon customer service does not know what to do, store reps does not help either. I have to have a copy of itemized bill so that spectrum will pay my phones off. Shame on you verizon for holding my final bill hostage.

Verizon Authorized Retailer, 10651 Garden Dr, Aurora, CO, 80012. I want to thank all the people who worked in the store 7/13,7/14 and 7/15. Their consideration and help was wonderful. I was transferring my phone to Verizon from Xfinity. Xfinity made it extremely difficult to keep my phone number. It took the Verizon employees two day to get Xfinity to transfer my number. The problem was all due to Xfinity. After they got the phone number they helped me set up the phone. Even though it was extremely difficult, their help and consideration is greatly appreciated.

I have been a Verizon customer for years, and every time you call customer service, you get someone in the Philippines. They can truly not communicate and their training is horrible. Each time you call, the express statement is that your bill will be reviewed for savings. I do like the idea. I have had home internet that has not worked in 7 plus months. I had called about it, and no solution. I recently made them look, and as they see, I had not used it because it was broken. Did they credit me? No, they kept me on hold for almost 2 hours and finally made it so I can get another router. But no credit.