Consumer Complaints and Reviews
I purchased a new iPhone 7 plus and needed to reset my password as I could not remember it. We did the security questions. I was told to wait for text message to change my password so that they could move what was on my iphone 6 to my 7 plus. I waited, no response. I have contacted apple 3 times and I have been told it was in the recovery mode and they have no way of giving me a time limit could be up to 30 days. So now the 14 days has passed I can't return the iphone 7. I can get only calls and text messages on that phone. The 6 I can get my emails and use most of the apps but no phone calls.
I called again today. They can't tell me how long this process will take. I have now thankfully been given an extension to return the other phone without being charged just a few more days. I was told I could take the phone to the apple store and pay them to wipe the phone clean and maybe that would work but it might not as well and if I did I loose all the information on the phone. You can't tell me they don't have enough people to send a text message to reset your password. Poor customer service. And they don't care!
I owned an iPhone 6s and upgraded to 10.1.1 - mistake! The upgrade freezes the keyboard and after four reconfigurations setting it up as "New" I gave up. Ah but it gets better. I bought an iPhone 7 plus. I set it up as new, upgraded the O/S and same problem with the added bonus of random shut downs. I took the phone back, Apple exchanged it and all seemed right with the world for about two weeks until two days ago. I never upgraded this phone to 10.1.1. But it started freezing anyway. Apple says it is the Google photo app so I removed the app and the phone seemed to work for about 20 minutes then crashes and freezing again. The technicians told me that Apple has too many products they are upgrading all the time so it is natural that there will be lots of bugs. Kill the bugs Apple! These issues have real impact on people's ability to communicate with their phones.
Bug in replying to iMessages. Anyone can reply back to the senders of iMessage in 7 & 7 plus by using 3D touch. It's not a secured. Example: If I get a iMessage from "A". Anyone can use 3D touch of my iPhone and can reply back to that iMessage which is not secured.
Will never purchase another apple product again! Bought an iPhone 6s Plus from Sprint without purchasing the protection plan... 3 months later the phone starts having software issues... Sprint won't help me so I send it to Apple for its one year warranty and they falsely accused me or someone of forcefully entering the phone. This phone is in mint condition, Apple are liars and thieves and I will never buy another Apple product again!
My disabled sister has the iPhone 6. It was updated the other day and right after it froze. She called apple for tech help but nothing fixed it. She was told she would have to go to the nearest Apple Store (52 miles) away (she doesn't own a car) to replace it.
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This is such a joke. I called Apple twice to get my password reset and they stated they cannot do anything for about a week until someone in California calls me. Now I can't update my phone or iPad until that is done. Tech guy even told me to make sure I don't turn off my phone until that happens. It basically bricks your phone and you cannot use it until they get you a new password. That's gonna make people really rethink Apple. I know I am. As soon as my contract is up, I'm ditching this phone and going windows along with my windows tablet. If they can't figure it out and it takes this long, then they don't need my business. One less person they have to worry about I guess.
My name is Monika and I have visited Apple Store in regards to my iPhone 6 accidental screen damage. 2nd time I have asked the staff that I want to get my screen repaired for at minimum cost or mobile replacement. She said it's a fix price then I requested to talk to manager. After 10 minutes manager came to meet me and I have asked her same question and then I show her my phone. What she said me it was really unacceptable for me. She said, "I am not sure whether your mobile phone will pass the test for screen replacement or not. If it is not you have to agree for paying $429 for mobile replacement".
Then I told her, "Last time 1.5 month ago when I came here as my phone was stolen from my work place and by God grace cops found out in bad condition. No one tells me that your screen could not be fixed as you are saying me now that I am not sure will it pass for screen replacement or not. Please check my last appointment who served me in your system and you can ask him I have paid at that time $169 for fixing that at that time it was in far worst condition. How come you are saying me this time if it pass the test then $189 Else phone replacement $420".
How come Apple product so delicate that their screen got so easily cracked. We all know accidents happens and almost 2/10 people drop their phone everyday by mistake. Now they have increased the screen replacement charges from $169 to $189. I was ready to show them my FIR complaint that my phone was stolen then why didn't they understand my problem and how come they charge me for getting it repaired. It was so depressing.
This time (26 October 2016) I didn't get repair or replacement as manager said, "If your screen fail the test you have to pay $ 420 for replacement". And I straight away answered I have only $200 with me. Then she said, "I would reckon don't send your phone for test. I would tell you go for contract and get other phone from vodaphone or Optus". I left the store without getting any service.
Apple security system does not allow you to guess your password more than twice. Got it wrong? Make sure you have your credit card from three years ago because that is the only way they would know it is you. Guess what? I didn't because my card was deactivated because someone stole my identity. You know what apple says to that: "HAHAHAHAHAHA. We don't care about your problems. Just buy a new phone from us." Basically they call you a thief for forgetting your apple website password. Who is the real thief here?
I bought iPhone 7 Plus by paying extra price since it was out of stock with most retailers. Within less than two weeks ago, it has software issues. Home screen and Home button becomes irresponsive. You cannot even turn off the phone since home screen is frozen. I even made a video. Apple Support says recover it install new software. I explained them I encountered a year ago same problem in iPhone 6 also but recovery and reinstallations didn't help at that time. Now they have given appointment with an Apple store. I even made a video of the issue as well.
A new expensive phone like iPhone 7 Plus should have performed beyond the customer experiences instead of giving these issues. I really don't have time to run after warranty and support, and do these reinstallations, and waste time. I was using Samsung Galaxy between this period and I didn't not encounter a single issue within this 10 months period between the time I discontinued iPhone 6 until I bought iPhone 7 Plus.
Purchased the phone from T-Mobile. Touch screen started malfunctioning in September 2016 and got progressively worse by not working at all. Out of warranty and no insurance I took it to a repair shop to find out there is an issue with the Chip in the phone, somehow it had broken prongs. This was a strange issue because if you bent the phone slightly you could use the touch screen and enter your passcode and the phone would work, but you never knew when it would stop again. I paid $200 for this fix only to find out that I will not be able to use the fingerprint option again in this phone. This is total disappointment again with the constant battery drain and memory that keeps getting used up internally. I have become disappointed in Apple's product and I paid $700 for this phone with the expectation that it would last longer than 20 months. How can this be remedied?
I purchased iPhone 6s in Sep and just after using few weeks its display dead and phone heating whenever it charge. I wasted 50K at this brand and totally wasted my money. Customer support and service center are not so cooperative and make fool to customers. What should I do. Please help... I ordered this phone from Snapdeal. Very bad experience with Snapdeal also. My order id is **.
I started having trouble with my iPhone 6, touch screen nonresponsive, screen crashes, thumb scanner acting up... called Apple twice a day for months trying to fix the problem after paying $948 for phone and Apple complete care lies and garbage only to receive a second problematic phone with same problems. Didn't realize until I talked to many senior advisors that the replacement phones you get from their warranty aren't NEW phones at all but phones that didn't pass inspection, floor models... we buy these phones for pleasure not to keep troubleshooting, wasting time and money. I feel now that the brains are gone Steve J. and Steve W.
The company has gone to greed and lies. Buyer beware of this warranty scam! Their security is great especially if your phone gets to the point the screen and thumb scanner quit! Wasted time and $$$. They knew they were in the wrong and offered me another replacement piece of junk and $300 good will credit from Seth a senior advisor only to be told by another advisor that they can't do the $300 but $150 and it can only be spent on useless Apple trinkets. Lies and junk replacement phones, what a way to treat any customer, got me once, enjoy Apple your greed and lies will catch up to you!!! Buyer Beware!!!
The iphone 7 32g flat black was delivered in a damaged package and opened the new upgrade to find the phone had the lcd screen came apart or never was fitting and the charger wouldn't charge correctly. They shipped it defective product. Apple offered me a refurbish replacement only. Bad deal for a new unused iphone 7. Maybe I need to look at another brand.
Have an iPhone 6 Working fine, but after installing iOS 10, my battery life is draining. AppleCare says that my battery has been consumed, and that it's just a coincidence that the battery won't hold a charge since I've installed the update.
DON'T DO IT! Bluetooth connection problems, making calls to a landline won't go through. I get a message that my phone doesn't have this feature. WHAT! Voicemail you can't see the list. Only blue dots on the side of the phone. It's HORRIBLE- I think the upgrade was for teenagers taking selfies and using emojis. I'm a real estate broker and need my phone for my profession- this is ridiculous.
I have a very serious complaint about iphone 5s I'm having. I have already lodged complaint about it. Your executives called me up also, formatted phone, upgraded it, all in vain. The problem is iphone is designed to send some sms to some carrier for the services like facetime or so. These sms are supposed to be free. But I'm being charged around 5 to 10 dollars every month for these. I have confirmed it from my service provider. Sorry to say, but it's a hell phone. I have now decided to not to use it anymore. A harassed customer.
I bought this phone just 3 months ago and suddenly the touch stopped working and when I showed it to the service centre after keeping my phone for three days they found liquid in it. This is what kind of service you provide to people. Since then I'm running daily to get my phone fixed on Apple service centre but warranty is void because they found some liquid traces. Maybe it is due to sweat or something but no. Now its warranty has been screwed up even when my phone has NEVER been Into any kind of liquid or water substance. Thank you Apple for such a great service experience. Lesson learnt, never buying or suggesting anyone to buy an iPhone. #boycottingiphone #noproperhelporserviceprovided
I have purchased Apple iPhone 6 16 GB White Color on 12th Sep 2015. After using this phone for more than 11 months the screen of this phone is coming out. From past few days I was noticing that my screen from sides is coming out. This morning the touchscreen stopped working. Am not been able to take or make any call from this phone, am not been able to Unlock my phone. Please note this is a business phone. Can you suggest me what should I do with this USELESS phone. Should I throw this phone out of my house or should I just give it to any needy person?
I am waiting for your response and need a hand to hand replacement of this phone. I bought this phone cause I trusted your brand. Previously I used Iphone 4S, Iphone 5 and IPad Air 2 and recommended my company ONLY to use IPhone 6. My current location is Sector 57, Gurgaon, and alternative phone number is ** and **. Waiting for your service centre details where I can get the new replacement by COB today. If you want I can click some pictures and send it to you for your ready reference. Will put few pictures in FB which you will see soon.
I am perfectly happy with the technical side of my iPhone, but I absolutely hate the fact that I have to provide Apple my gender, name, address in order to do some simple shopping of Apps on the internet. All they can have is my email address, and that's really not necessary either. I tried to download Whatsapp via the Whatsapp website, but the iPhone is programmed to feed back over their App store. Apple wants to make sure they can check in on every move we make, after all that means advertisement opportunity! I am simply not willing to give out my data. Am I the last one to resist this? Oh yes - and just recently they lost data of 225,000 iPhones that had been hacked.
I am totally dissatisfied from Apple iPhone 6 & their services. I bought iPhone 6. After three months its touch was unresponsive and every time I talk to their service executor they told me that some apps are crashed that's why its screen is unresponsive & asked me to reset every time. Till now I have reset my iPhone 6-7 times but this does not make any difference. Then Apple service executor asked me to go to Service Centre. I went there and they were also not able to resolve that and asked me to pay Rs 10000 even though my phone is in warranty. I don't know how to get out of this hell.
A co-worker brought their 13 month old iPhone 6 to me BURNING UP. It was bad. He took it out of his pocket because it was burning him. It was so hot you couldn't hold it. I told him I'd take it into the Apple store. I used to work for Apple. We had a policy called "get to yes" if I remember correctly. It gave the techs and store managers the power to use their judgement in small device replacements. This is CLEARLY a defective product, just outside of the warranty, and potentially dangerous. The only option they would give me was to replace the phone for $299. I've been an Apple user my entire life. I'm pretty sure I'll be leaving Apple. I've been watching them care more and more about money and less and less about customer experience. In the end, I had them send the phone in for evaluation on the grounds it was potentially dangerous. Nope. Denied. If your products are going to be INSANELY overpriced, you need to stand by them when they brake.
My iphone 6 plus started having touch screen issues a few weeks ago gradually getting worse until unresponsive. Did some research and found out this is a common complaint and is a design flaw in the phone. Went to apple and because phone was 20 days over 1 year warranty they refused to remedy situation except ask for over 300 dollars for a new one. They refuse to acknowledge design defect to avoid liability and they won't get one penny from me. That's for sure.
Iphone 4 and Apple Products are terrible. Pictures come out sideways and there's no app on Windows to rotate them unless you download a 3rd party app. Everything needs a third party app to correct the poorly designed operating system. I can't wait 'til I can go back to Blackberry. I gave my iPad to my 3 year old niece because I hated it so much. When someone sends me a video and I try to listen to it outside of wifi, the sound doesn't work. I have to reboot the phone and it only works once. If I pause the video, I have to reboot.
Lastly, since the last upgrade it now only lets short video clips to be sent. Every video requires an edit to shorten. I hate they force you to upgrade and their upgrades are always worse than the issues they supposedly fix. I really don't like Apple products. This will be my last Apple product. I have to google fixes all the time and Apple doesn't seem interested in fixing known long time issues. They think they know what I want but they never ask their customers what their biggest gripes are about their products. Not a fan.
I purchased an iPhone 8 months ago. When I purchased the phone I also purchased an Otterbox and screen protector. The screen sensory failed. The screen is not reading touch. I have had many phones and understood the sensory needed to be replaced. The representative wanted me to troubleshoot the phone. That was already done and I explained that. Any and everyone knows the basic troubleshooting steps (turn phone off, take battery out, replace battery, restart). This will not fix the sensory in the phone. I currently on hold still as I am typing this and have been for 3 hours. My daughter says "mommy just hang up". They would love that. Problem still not solved. Currently on hold.
I purchased iPhone 6s just 20 days back and it's started giving trouble like touchpad is not working, white line is coming on display while I was caring my phone like baby. My experience is very bad with iPhone. Apple product is pathetic and I will not recommend anyone to buy apple product. I don't know why apple has kept higher cost if product is very bad and making fool to customer. I will start negative campaign against apple. I know it will not matter for apple because they have already build customer and people will definitely purchase, but if I can stop someone to buy this product then I will be the happy. Why this brand have so much popular?
Same here am a loyal customer of Apple. I got MacBook, iPad and I used iPhone 5s from last 1.5 years. Now I thought to upgrade myself so I bought iPhone 6s 64 GB Gold. After 2 month I got so many problems in my phone. Sometimes volume rocker button is not working. But few days back I noticed a black patch (dot like a thing) appears on my screen. I thought it may be the dust or something else but after checking it I found it appears on the inner side of the screen. I just rushed to the Apple service centre where the service guy told me "Sir it is a physical damage and we are sorry we can't replace it or changed it in warranty."
So I have to spend 23200 INR more, so they replace my phone with the new one. I just want to know the answer from him that without damaging the phone how can it break. And he is like "Sir by the force applied to the screen." But I was not in mood to hear anything from him because it's not my fault that it broke or something like that. I just gone mad and I walked out of the service center. But after few days while working in my office I saw many line appears on the screen without touching it... So suggest me guy what I can do with my phone. Am planning to throw the phone. Because paying 23k more is not the worthy.
1 year warranty - buyer beware, Apple wont budge... even for their defect. I have a 16-month old iPhone 6 plus. Never dropped, wet or mishandled in any way. It started randomly sending keystrokes, opening sites, sending random strings spontaneously when I attempted to text, opened music - as if someone was typing, all with the phone on the table. It even did it for the "Genius", and he advised that this could be the case of a solder coming loose between the phone's motherboard and display. The reply was that it's out of warranty, I didn't purchase insurance to make sure an $800 phone would last longer than a year. Hmm, come to think of it, I've never bought 2nd-year breakdown insurance for any big or small ticket items. Best they would offer was a $350 replacement with 3 months of warranty. Gone are the days when you could walk into an Apple store with a defective product and walk out with a new one. I won't buy another Apple product if they won't stand behind them.
I have had this phone for less than a year. The troubles started within the first two months. Visited Apple Stores about eight times, Apple performed various repairs and then replaced the phone four times; the issues I complained about is still there and yet, the replacement phones all came with additional issues!
My name is Richie ** and I am an Apple products user. I have an iPod, MacBook, and two iPhones (6 b 6s plus). For years I and my family have been a loyal Apple users and a fans but my quite recently my love and pride for this company, its brand and its products went from hero to zero. My wife's iPhone 6, 64 gb which I had purchased 1 and a half year back had started giving us serious problems where initially the phone started running slow then eventually the screen of the phone would freeze and would get stuck. This would happen regularly. After this the touch screen became unresponsive and no matter what I did would regularly hang. I did reset the phone, all the settings and the data but to no avail. The phones touch would not work properly even after turning my phone into a new iPhone. There were times where I took a video of my phone typing things on its own.
To my last resort, I went to the authorized Apple center near Wonderland, Pune (unicorn) and showed my phone to the service guys. They checked the phone through one of their device and found no problems with the software of the phone and said that there is problem with the hardware of the phone and in India Apple does not have hardware support for iPhones and the least they could do is offer me an exchange where I have to pay 25000INR and will be getting a new iPhone which would not have any accessories and will only have a 3 month's warranty. I declined this offer as it was absurd and ridiculous. The next thing I did was to contact Apple India support and spoke to them explaining the entire situation. I told them that I just want my iPhone to be repaired and got the same answer that Apple India does not provide hardware support in India.
I had a long chat but Apple does not seem to care about its customers' satisfaction at all. Now I am stuck with a 64 gb iPhone 6 that I paid a fortune to buy and to know now that Apple cannot repair iPhones after the warranty is over. Which makes me questions about the brand itself that wants to just milk its customers of their money and does not wants to provide after sales service if you do not go for their extended warranty. I am amazed by the fact that will buying iPhones we are not made aware of the fact that after the companies provided warranty if anything happens to the iPhone related to the hardware side then Apple itself won't be able to help its customer.
Now every time an iPhone faces a hardware issue the most Apple would do for its customers is replace the phone by making its customers pay additional amounts on top of keeping the damaged iPhone as well. This is nothing but a loot and a monopoly by the so called world's most "profitable" company which just wants to sell its devices without been concerned on customer satisfaction. A big thumbs down to Apple and its products. I will make sure everyone comes to know the reality of this company. Shame on you Apple.
Horrible Experience! Had to drive 3 hours to bring a dead phone to the store for replacement under warranty. After repeated testings in front of me clearly showing the phone was dead, and one of the 'geniuses' telling me that they will give me a replacement on the spot, I was told that actually, the phone needs to be sent to a different place for further testing for about a week. The manager was a total ** unable to give me a reason as to why I'm not getting a replacement phone right away.
A loaner was offered that was inadequate and so I ended up paying full price for a new phone of the exact color and specs as my dead phone hoping that I might be able to keep it and get refunded when the dead phone would be due a replacement. Turns out that was not the case and so 5 days later I had to drive again 3 hours one way to return a new phone and get another new phone in return for my dead phone. Not to mention hours of wasted time on the phone with different apple care staff.
To make things worse, after receiving my replacement phone I realized it came with the Samsung chip known to heat up and drain battery faster than the one with the TSMC version of the chip. After wasting more time arguing with a technician and another 'manager' I decided to give up and go drive another 3 hours home with an inferior replacement phone for which I paid $1000 when originally purchased. I would never recommend anyone the Apple store in Oakbrook IL, horrible service!! I have been an iPhone user since 2008, but I am seriously considering my next phone something other than apple. And I would never recommend anyone an iPhone at all!!! If you still need to go to apple store my advice is to avoid the 70 Oakbrook Center, Oak Brook, IL 60523.
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