Apple iPhone

Normally I don't put complaints in writing but if this helps one person-it's worth it. Decided to go from my Iphone 6S+ which I purchased new years ago to Iphone 12 directly through Apple. I had wanted the 11 but they stopped selling it. I thought purchasing through Apple would save me any headaches that might come up as my 92 year old f-n-l in failing health has lived with us for over 4 years. The 1st Iphone 12 sent had problems and after not being able to solve them had it sent off to Apple for repair. I received it back and they only fixed one of two problems. Received my 2nd again new Iphone 12 which had major issues as well. They sent me to a local company for repair.

I recently got the new iPhone 14 Pro Max. I did the transfer from my old phone to my new phone over wifi like I usually do. However, a bunch of my shared albums were missing. It is just a stroke of luck that I hadn't erased the old phone yet, which I normally do, otherwise all of them would be gone (around 2,000 photos and videos). I have had 3 customer service phone calls about it so far and it STILL hasn't been fixed. So I am stuck waiting to delete the phone and give it to my mom, who really needs a new phone. Not to mention 5 hours of my time have been wasted thus far. I have never had such a frustrating, disappointing, and stressful experience. I hope they give me a gift card or something for the wasted time, since I can't get my time back and this should have never happened.

I had my phone in for service. It was wiped out at that time. Then I am told that it will be about 3 weeks to get a new password so I can access my apps, Word, Excel, and various apps are not reachable, photos, etc. 3 Weeks!! How am I supposed to do my job with a phone that doesn't work!! The support line makes it very clear that you can call support all you want but the recovery date will not change. Many of us were damaged by Covid. Not being able to do the job due to a faulty phone should shame you. Your lack of customer service only makes people miss work again and the problem stand out again. Truly lousy customer service. You guys should be ashamed of yourselves, causing delays in the jobs of your customers.

I bought a iPhone for my daughter. She has a learning disability. She locked herself out of her phone and didn't know the password due to her learning disability. Although I have every receipt and record showing that I was the original owner of the phone: Apple refuses to unlock the phone. I have sent multiple attempts to get them to unlock and they deny every request. Now my daughter's phone is useless and cannot be used. Apple doesn't care: and when I called the manager got very rude and aggressive with me and told me to call the police with my problem. Apple locked the phone not the Police. They treated me like a criminal. I never had a experience where a company was completely unwilling to provide any kind of resolution to a problem that completely locked me out from using a product I have rightfully paid for.

The author signed up with Apple itunes many years ago. He has aged nearly twenty years since that time and has had nearly no occasions to sign in. Apple has the ability to hang on to old info like no other organization. If the author COULD FIND A HUMAN to talk to, he would try for an update. As he ages, he forgets fine detail and can't remember his dream job for the security question since there has never been a clearly defined dream job except Pilot, which turns out to be wrong. Locked out again!

I have had 2 Apple ID accounts hacked. My device is controlling itself, restores itself back to a Apple ID that Apple screen shared to help me delete that 4 time now it still hasn’t been able to delete. Apple support helps me factory reset my device 4 times & still continues shut itself off & on by itself. They tell me to go to Apple Genius Bar to get new device & whenever the guy come he pushes my devices to the side, says, "I know that isn’t the device bc it’s new." I said, "Well guess what - it is & here you can see all-time Apple been troubleshooting this with me" & I show him video of it moving itself & where the Apple ID don’t delete & he says nothing wrong with my device! It’s not an Apple problem that the Apple ID can’t be deleted! Who heck is it then? Because it sure isn’t mine!

I purchased a new I-phone 14 pro-max 1 gig about a month ago, long since paid for. Apple decided they would ship it early, I wish they would have said it was possible when I purchased it. I have 2 homes, I live in Anchorage Alaska. I work in a small community in the Alaskan outback. Since apple was sending it early, I needed to change where I needed it to be sent. They are partnered with UPS. I have spent over 8 hours on the phone, reading their incorrect updates. They have the most peculiar system, if you change the address, it must try 3 times to deliver, then it is possible for them to take it back to the UPS store where they MIGHT be informed to forward it. I believe they tried 5 times to deliver after I asked for a change.

Called to setup a new phone when my old phone's screen randomly stopped working. Impossible to get into your account without a second expensive Apple device, or resetting your account "which could take weeks". Completely unacceptable that I hung up with them with zero resolution. They don't give **.

Volume for GPS cannot be increased. I have wasted over an hour searching for a solution. Which duck wad at Apple decided to make the volume, for the GPS when Bluetooth connected to the car, so difficult? Or impossible to increase?

Owner of iPhone 12 pro max - 1.6 years, 256 GB of data.- error code 1110 – NO WARNINGS! Today My iPhone 12 pro max is stuck in an endless Apple loop. I tried a hard reboot. That didn't work. Then I tried to update it in restore mode. I contacted apple support 3 times, got 3 different cases opened, Case: **, Case: **, Case: **. They don’t mention nothing about these known issues, and it seems that they have a permanent fix solution already in places for new software’s updates helping with error code 1110 – full hard disk and memory usage.