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Apple iPhone Reviews
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Normally I don't put complaints in writing but if this helps one person-it's worth it. Decided to go from my Iphone 6S+ which I purchased new years ago to Iphone 12 directly through Apple. I had wanted the 11 but they stopped selling it. I thought purchasing through Apple would save me any headaches that might come up as my 92 year old f-n-l in failing health has lived with us for over 4 years. The 1st Iphone 12 sent had problems and after not being able to solve them had it sent off to Apple for repair. I received it back and they only fixed one of two problems. Received my 2nd again new Iphone 12 which had major issues as well. They sent me to a local company for repair.
After a quick check of my phone the tech said he had never saw one with a systems failure. They could pull it apart and put the usable parts into another one. It would NOT be brand new. I declined as being a 67yr old retired person just shelled out what I considered to be big bucks for a NEW phone. I got my 3rd NEW Iphone 12. Now during all this I spoke with dozens of Apple staff and 2 Supervisors. Both Supervisors said they would be with me until everything was taken care of.
The first when I tried to contact him said it was now being handled elsewhere & the last Supervisor when I contacted him again and said it seems like I should get something out of the constant trouble I had that started in October and here it was January. I said at least the warranty should start over &/or they owe me some product for all this aggravation. He would check and get back to me. I haven't heard from him since. Yes #3 is working. DON'T PURCHASE IPHONE 12! Apple has gotten too big to care about their fan base to follow through on issues on their still covered "older models".
I recently got the new iPhone 14 Pro Max. I did the transfer from my old phone to my new phone over wifi like I usually do. However, a bunch of my shared albums were missing. It is just a stroke of luck that I hadn't erased the old phone yet, which I normally do, otherwise all of them would be gone (around 2,000 photos and videos). I have had 3 customer service phone calls about it so far and it STILL hasn't been fixed. So I am stuck waiting to delete the phone and give it to my mom, who really needs a new phone. Not to mention 5 hours of my time have been wasted thus far. I have never had such a frustrating, disappointing, and stressful experience. I hope they give me a gift card or something for the wasted time, since I can't get my time back and this should have never happened.
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I had my phone in for service. It was wiped out at that time. Then I am told that it will be about 3 weeks to get a new password so I can access my apps, Word, Excel, and various apps are not reachable, photos, etc. 3 Weeks!! How am I supposed to do my job with a phone that doesn't work!! The support line makes it very clear that you can call support all you want but the recovery date will not change. Many of us were damaged by Covid. Not being able to do the job due to a faulty phone should shame you. Your lack of customer service only makes people miss work again and the problem stand out again. Truly lousy customer service. You guys should be ashamed of yourselves, causing delays in the jobs of your customers.
I bought a iPhone for my daughter. She has a learning disability. She locked herself out of her phone and didn't know the password due to her learning disability. Although I have every receipt and record showing that I was the original owner of the phone: Apple refuses to unlock the phone. I have sent multiple attempts to get them to unlock and they deny every request. Now my daughter's phone is useless and cannot be used. Apple doesn't care: and when I called the manager got very rude and aggressive with me and told me to call the police with my problem. Apple locked the phone not the Police. They treated me like a criminal. I never had a experience where a company was completely unwilling to provide any kind of resolution to a problem that completely locked me out from using a product I have rightfully paid for.
The author signed up with Apple itunes many years ago. He has aged nearly twenty years since that time and has had nearly no occasions to sign in. Apple has the ability to hang on to old info like no other organization. If the author COULD FIND A HUMAN to talk to, he would try for an update. As he ages, he forgets fine detail and can't remember his dream job for the security question since there has never been a clearly defined dream job except Pilot, which turns out to be wrong. Locked out again!
He also finds it curious why now, a month before Christmas, so many iPhone 7's are acting "bizarrely". Should the owners buy a new phone? They don't put timers in these phones, do they? In any case, the phone (7+) doesn't work anymore and Apple. The author went to the Apple store whose "Genius" (Apple's Title, not mine) was of absolutely no use after having pronounced a eulogy over the phone within two minutes of our meeting. Curiously, the phone started working again later in the afternoon (for a while). Apple lost credibility with the recharge scandal of a couple of years ago. I just don't trust them anymore. Great phones when they work, though.
I have had 2 Apple ID accounts hacked. My device is controlling itself, restores itself back to a Apple ID that Apple screen shared to help me delete that 4 time now it still hasn’t been able to delete. Apple support helps me factory reset my device 4 times & still continues shut itself off & on by itself. They tell me to go to Apple Genius Bar to get new device & whenever the guy come he pushes my devices to the side, says, "I know that isn’t the device bc it’s new." I said, "Well guess what - it is & here you can see all-time Apple been troubleshooting this with me" & I show him video of it moving itself & where the Apple ID don’t delete & he says nothing wrong with my device! It’s not an Apple problem that the Apple ID can’t be deleted! Who heck is it then? Because it sure isn’t mine!
I got my daughter up and I told him I would absolutely not use this device or settle for device I have not had but 3 weeks doing this it don't matter what dirty work they are try to pull, I will absolutely not use this device! And we left, went AT&T and they absolutely couldn’t believe he said they wasn’t anything wrong with it! So I called Apple to setup to send me new devices! Never have I been so humiliated!!
I received the phone today, from what I can tell, if you need to change the delivery address, do not pay much attention to the UPS app. I followed the instructions from UPS, all it did was make things worse., and take much longer. You might be best off to contact APPLE directly. If you get bounced around at Apple, ask for EXECUTIVE assistance. (Thank-you Liz). They have much more control, and for heaven's sake, do not decide to look on your UPS app, UPS was wrong every inch of the way. If they ask if you want a new phone to be shipped from China, it seems much faster than trying to find it somewhere lost in the USA. Right now it is taking 4 or 5 days to get to a remote place in Alaska. I would not be surprised if the first phone bounced around Alaska another 24 days.
I purchased a new I-phone 14 pro-max 1 gig about a month ago, long since paid for. Apple decided they would ship it early, I wish they would have said it was possible when I purchased it. I have 2 homes, I live in Anchorage Alaska. I work in a small community in the Alaskan outback. Since apple was sending it early, I needed to change where I needed it to be sent. They are partnered with UPS. I have spent over 8 hours on the phone, reading their incorrect updates. They have the most peculiar system, if you change the address, it must try 3 times to deliver, then it is possible for them to take it back to the UPS store where they MIGHT be informed to forward it. I believe they tried 5 times to deliver after I asked for a change.
I have stood on hold for 45 min to be told, I must call the apple UPS 800 number, which I did, I was on hold with them an hour, after exactly an hour passed my call was forwarded back to where I started. They told me again, I need to call the APPLE 800 number. I have been told 3 or 4 times, it is on the way and will be there shortly. Today I received a call from ARCHIE at apple. HE gave me an 800 number to call, he said, all I had to do was give them the address and it would be along shortly. I called, it was UPS, someone I could barely understand in a noisy environment. All I am sure he said was UPS can not change the address we are shipping back where it came from. I asked if he meant China or somewhere else, I am not sure what he said before hanging up.
When Archie called I said, I am driving right now, is it possible to text me the phone number, he said NO he does not have the ability to text. I was surprised that the largest phone manufacturer on the planet cannot send a text. He said he would TRY and email me. I did get it, that's when I found it, nope, going back to where it came from. I paid $1856 dollars for a premium phone, since apple changed the delivery date, I wish they felt obligated to get it to me in a reasonable time frame. I have dealt with people that were incorrect and felt like they just punch a clock and could care less if I ever get what I paid for.
I do like all the apple products I have purchased, and it is a long list. Shipping seems to be the weak link. I feel I will be better off going forward, never buying online, waiting until it is in the store. A person should not have the wind taken out of their sail just because Apple changed their shipping day. I even stayed longer in this remote outpost for nothing, and for the 2nd or 3rd time, I have been told, they will have an update in 48 hours, ea time so far, it has been wrong.
Called to setup a new phone when my old phone's screen randomly stopped working. Impossible to get into your account without a second expensive Apple device, or resetting your account "which could take weeks". Completely unacceptable that I hung up with them with zero resolution. They don't give **.
Volume for GPS cannot be increased. I have wasted over an hour searching for a solution. Which duck wad at Apple decided to make the volume, for the GPS when Bluetooth connected to the car, so difficult? Or impossible to increase?
Owner of iPhone 12 pro max - 1.6 years, 256 GB of data.- error code 1110 – NO WARNINGS! Today My iPhone 12 pro max is stuck in an endless Apple loop. I tried a hard reboot. That didn't work. Then I tried to update it in restore mode. I contacted apple support 3 times, got 3 different cases opened, Case: **, Case: **, Case: **. They don’t mention nothing about these known issues, and it seems that they have a permanent fix solution already in places for new software’s updates helping with error code 1110 – full hard disk and memory usage.
After experiencing this issue and seeing the Apple recommended solution to basically reset your phone, I have been disappointing and shocked. I will never buy Apple product in my life. ‘Trust’ was the only word in my mind every time a bought apple product. Apple can make nice products, but they can't seem to provide a fix for the device storage getting full issue.
I hope for other's sake Apple (1) directly address the storage getting full issue to prevent it happening - e.g. lots of warnings at >95% full and at 97% full must delete stuff and cannot take more photos, (2) provide a proper fix for error 1110 and (3) provide a simple phone recovery environment to allow people to backup their data and/or delete unnecessary apps to free up space. I lost 239 GB of data in principal pictures with my little daughter 7 years old, moment in my life and her spent in the last 2 years. SHAME APPLE! I hope you never get here in this situation to lose completely all your data with no warnings at all. Read more on internet about issues code 1110! - don't trust me for free.
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