PureTalk Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
Helpful Reviews
What is PureTalk?
PureTalk is a cellphone service that uses AT&T’s network but offers much cheaper coverage. It’s a mobile virtual network operator (MVNO) and has no contracts or hidden fees.
While PureTalk plans include unlimited data, only a set amount is high speed. Once you reach your monthly allowance, your data is deprioritized, and speeds slow for the rest of the cycle.
PureTalk coverage and network reliability
PureTalk uses the AT&T network, which covers 99% of the U.S. Its website includes a coverage map where you can enter your ZIP code and check if service is available in your area.
PureTalk also offers a 30-day satisfaction guarantee, so if you experience any issues with reliability, you can request a refund.
PureTalk plans and pricing
All PureTalk plans include unlimited talk and text. Regular monthly pricing at the time of publishing is listed below:
PureTalk monthly pricing
| Plan | Monthly price | High-speed data | Hotspot data |
|---|---|---|---|
| 3 GB | $20 | 3 GB | 2 GB |
| 5 GB | $25 | 5 GB | 2 GB |
| 10 GB | $30 | 10 GB | 5 GB |
| 15 GB | $35 | 15 GB | 5 GB |
| 25 GB | $45 | 25 GB | 5 GB |
| Unlimited (20 GB high-speed) | $55 | *Unlimited | 20 GB |
| Unlimited (30 GB high-speed) | $65 | *Unlimited | 30 GB |
PureTalk discounts and special pricing
PureTalk is a veteran-owned company and offers a 20% monthly discount to active-duty military, veterans and first responders.
To verify your eligibility for the discount, the following documentation must be emailed:
- Active duty military: Full name and date of birth
- Veterans: Certificate of Release or Discharge from Active Duty (DD Form 214), VA ID Card, driver’s license showing Veteran status
- First responders: Professional ID card and phone number for your workplace
PureTalk FAQ
Is PureTalk any good?
PureTalk is a solid option if you don’t need a lot of data or if you’re looking for an economical family plan. It’s also a good fit for military members, veterans and first responders because the 20% monthly discount helps bring down overall costs and keeps pricing competitive.
What network does PureTalk use?
PureTalk is on the AT&T network, and its coverage is widely available.
Can you keep your number with PureTalk?
Yes, you can use your existing number with PureTalk. All you need is a PAC code from your previous provider.
How do I activate PureTalk?
You can activate your PureTalk account within minutes by selecting “Activate Service” on the site or by following the instructions included with your purchase.
Is PureTalk good for seniors?
PureTalk is especially good for seniors who use modest or very little data. Plans that include unlimited data aren’t quite as competitive, but if you use under 10 GB of data per month, PureTalk offers good pricing.
Still have questions?
Is PureTalk legit?
Yes, PureTalk is a legitimate cellphone service provider that offers network service with no contracts. If you’re looking for more affordable mobile coverage, PureTalk could help you save on your bill. It’s probably most ideal for those who don’t require large data plans, like some senior citizens.
PureTalk Reviews
Filter by Rating
- (3,760)
- (1,203)
- (1,159)
- (1,196)
- (1,387)
Popular Mentions
- 4,911,652 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,911,652 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 26, 2026
Excellent service! I called to get a iPhone replacement for her very old iPhone. Very friendly and helpful lady. I called on their 611 dedicated phone number. Always enjoyed the ease of using their cellular line as I traveled across the country. My firm provided a cellphone with Verizon. It was horrible and purchased the PureTalk for nonbusiness use. Verizon is not as reliable so I got the PureTalk iPhone 17e. Pleased with the price, installment plan, and the memory increase.
Hi, Timothy! We are thrilled to hear that you're enjoying your new phone, excellent coverage, and support! Thank you so much for taking the time to share your feedback. We truly appreciate your business and are proud to have you as part of the PureTalk family. - A.M.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed May 10, 2026
Overall, I recommend PureTalk. We had some minor difficulties transitioning a few of our phones, but the US based support crew were exceptional. They got us squared away fairly quickly. The only reason I didn't rate them 5 stars was due to their overseas service. We travel to Europe and recently concluded our first trip using PureTalk. While PureTalk includes some overseas credits for talk and data, we didn't have coverage in many areas. Our primary communication method is texting, and it was disappointing how often our texts would not send. It was easier to wait until we had WiFi than to rely on PureTalk to connect with local providers. When we could connect, data credits were sucked up quick and this left us frustrated. This is the only area I think PureTalk could improve upon. Other than that, PureTalk provides great coverage in the US and exceptional customer service. We will not be going back to the big carriers!
Hello, Mark! It’s wonderful to know our customer service team provided the support you needed during your transition.
We're sorry to hear our international roaming didn’t hit the mark for you. We’re constantly working to level up our global coverage, so we really appreciate the honest feedback. Thanks for sticking with PureTalk—we’re happy to have you! - A.M.
Reviewed April 30, 2026
I have as good or better service than with ATT. We were thrown a bit by the changes in voicemail but quickly figured it out. I do miss ActiveArmor call screening service but it's so much less than we paid ATT, but I can live using the call block service on my Samsung phone.
Hello Katherine! It's great to hear you're enjoying your PureTalk service! While we do not offer spam-blocking services at this time, we are cooperating with the FCC in its efforts to combat spam calls. There may be third-party apps that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 25, 2026
Called support to verify that transfer had taken place. Benjamin assisted me when WIFI calling couldn't be enabled on my Pixel 9A. I was being given a choice between Mint Mobile and PureTalk SIMs at every call attempt. He led me through erasing Mint Mobile eSim on my Google Pixel phone. WIFI calling was restored. Benjamin was extremely courteous, professional, and patient with this old man. Their reps have been nothing but helpful and kind at every call...I've made several to them. Thanks, PureTalk for my Veteran's Discount and recognizing my service!
Hi, Timothy! Thank you for sharing your experience! It’s wonderful to hear that Benjamin provided such exceptional support with your Wi-Fi Calling setup. We take great pride in our team, and your feedback will be shared directly with Benjamin and his managers as a shining example of great service. We truly appreciate your business and are proud to have you as a PureTalk customer. - A.M.
Reviewed April 6, 2026
I was on the phone with pure talk earlier after only being on hold for about 3 minutes and they fixed the entire issue that I had happening and I couldn't be happier! I am a veteran and I love that PureTalk is a veteran owned company and even though there is not a actual store to go to I never have any trouble with customer service. Five stars all the way. I believe we started with Verizon, until they got so expensive we almost couldn't pay our house payment, LOL. Then we went to ** which I don't have anything bad to say about that company but pure talk got us by being a US company, by being veteran-owned, and we've had nothing but great customer service. Thank you so much.
Hi, Kimberly! Thank you so much for your service! We're incredibly proud to have you as a PureTalk customer.
Hearing that our team provided excellent support is exactly what we strive for. We appreciate your feedback and look forward to keeping you connected for a long time to come! - A.M.
Reviewed June 24, 2026
I enjoyed the experience of competent tech support. The English-speaking people were very helpful. They told me how to navigate switching and setting up Pure Talk. I was afraid of the techy stuff but Pure Talk people made it easy.
Hi, Roger! It's wonderful to hear that our Technical Support team made your switch a breeze! We take pride in providing exceptional service, and we’re thrilled to know we hit the mark. Thank you for sharing your feedback and for choosing PureTalk. We truly appreciate your business! - A.M.
Reviewed June 22, 2026
I noticed no change of services after changing from AT&T to PureTalk except I now spend less than half the amount of my AT&T bill. I found AT&T very annoying and I'm glad to be rid of them. Thank you for your great service.
Hi, Paul! That is fantastic to hear! We love knowing we can deliver the same reliable service you expect at less than half the cost. Thank you for choosing PureTalk; we truly appreciate your business and look forward to serving you for a long time to come. - A.M.
Reviewed June 22, 2026
I'm so happy with PureTalk. I wish I had switched a long time ago! I will tell my family and friends they should switch too. If you switch, you will enjoy this company because they are honest with billing and the service is reliable.
Hi, Walter! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you so much for your feedback and for being a valued part of the PureTalk family. We truly appreciate you! - A.M.
Reviewed June 19, 2026
You won't be sorry. Easy to switch from Verizon, half the price now and I don't notice difference at all. Give it a try, you won't be sorry. You've got nothing to lose. Nothing to lose. Nothing to lose.
Hi, Emmette! We're so thrilled to hear that your switch was easy and that you're cutting your monthly bill in half! That is exactly what we love to hear.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk. - A.M.
Reviewed June 19, 2026
WORST EVER...Since cell phones were invented, I have used many Carriers. PURETALK by FAR is the WORST. Marketing Scam (Veteran Owned)... exploiting US Vets in believing in. Only RECENTLY have they "matched contributions", before that WE customer were "rounding UP" to pay for Veteran causes. Exploiting "VETRAN STATUS".
Tech Support... Are useless, have NO knowledge of, and, will read from a flow chart, and "guess" at solutions, often will disconnect if you vent frustration. Or simply tell you it's your phone, get a new one. Phone Insurance...Filing a claim is a NIGHTMARE. If you have to speak with a Rep., be prepared to speak Pakistani, and set aside a minimum of 1.5-2 hrs., with NO resolve.
Hello, Ron! Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience with our service, tech support, and claims process did not meet your expectations, and we take your concerns very seriously.
We would like to clarify a few points and offer a way to resolve these issues for you:
Our support for the military and veteran community is a core value, not a marketing tactic. We transitioned to a corporate matching model to increase our direct impact on these vital causes, ensuring our customers’ loyalty directly translates to meaningful support. We apologize if this came across as anything less than genuine.
Our goal is to provide clear, effective, and knowledgeable support. We train our teams to troubleshoot thoroughly, and it is never our standard to disconnect or dismiss a customer's frustrations. We are actively reviewing our technical support protocols and training to ensure a better experience.
We understand how stressful phone replacements can be. We work with third-party insurance administrators to handle claims, but we want that process to be as seamless as possible.
We want to make this right and have applied a free month of service credit to your account ($44.00).
If you have any further questions or need assistance with your claim, please contact our Customer Service department by dialing 611 from your PureTalk device or (877) 820-7873. - A.M.
Reviewed June 18, 2026
I signed up, they said my phone would work on Puretalk, after spending hours trying to get it to work, they said call spectrum to unlock it, after 2hours on the phone with spectrum, they said my s21 was unlocked, but sim wasn’t. They said get a pure talk SIM card and maybe it will work, but just maybe. I called pure talk and said I wanted to purchase a phone advertised for 8.33 a month and was informed it was new customers only, since I signed up a day and a half ago it would be double that amount, I said that’s crazy, the rep went to her supervisor who said I need to make Spectrum fix it. Very rotten service, when you hear Mark Levin sing their praises, just change the channel, I was truly screwed by this company.
Hello, Robert! This is definitely not the standard of service we strive to provide, and we sincerely apologize for the difficulties you encountered while trying to activate your phone.
To help clarify how our service works and ensure a smoother process moving forward, here are a few important details regarding device compatibility and promotion eligibility:
To utilize PureTalk service, your phone must be fully unlocked by your previous carrier.
We completely understand wanting to get the best deal on a new phone. To receive our instant phone discount, the following criteria must be met:
New Line & Port-In: You must add a new line of service while transferring (porting) an existing phone number.Plan Commitment: You must remain on a qualifying plan for 36 months with Autopay enabled.
Device Protection: You must agree to add a phone protection plan.
Please note: We are unfortunately unable to extend these specific promotional discounts to lines of service that are already active.
If you have any further questions or need assistance, please don't hesitate to reach out. You can contact our Customer Service department by dialing 611 from your PureTalk device or by calling us directly at (877) 820-7873. - A.M.
Reviewed June 17, 2026
I switched to PureTalk about 2 years ago after 10+ yrs with T-Mobile. We have 4 lines and have paid less but gotten more for our money. Never had any signal issues, and customer service is always American. So glad we took a chance and switched!
Hi, Dawn! We're thrilled to hear you're enjoying great coverage and support! Thank you so much for the feedback and for being a valued part of the PureTalk family. We truly appreciate your business!- A.M.
Reviewed June 17, 2026
We switched from another carrier we had for years whose fees just kept going up and up. Our son recommended this company and we are so happy with them the past 2 years. We have reception in places we didn’t have before and works well with our iPhones and Apple Watches.
Hi, Betty! We're thrilled to hear you're getting great coverage and enjoying the service! Thank you so much for the feedback and for being a loyal part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed June 17, 2026
I recently moved my phone service from the major phone service providers in the United States to PureTalk and boy let me tell what a GREAT move!! The transfer was not difficult at all. I was able to do it all online. I transferred over 3 phone lines and knocked my phone bill down from about $300 to $117 a month!!! What a deal!.. I am just upset that I didn’t make the move sooner.. I did have to contact customer service with help for one of my phone lines, the rep that helped me was super knowledgeable and helped me resolve my issue in under 5 mins … Definitely recommend this company!!!!
Hi, Elizabeth! It's wonderful to hear you're saving $183 a month by switching to PureTalk! It is great to know you're getting the service and customer support you deserve.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed June 15, 2026
Transition was easy and seamless! I love getting the same amount billed every month without any over-limit surprises. Only thing I don't understand is why most voice mail messages seem to go to my device, and occasionally a voice mail goes to my Pure Talk voicemail. Not sure why, and it isn't much of an inconvenience -- just curious.
Hi, Barbara! We're thrilled to hear you had a seamless transition to PureTalk! We’d love to look into your voicemail setup and figure out exactly why your messages are splitting up.
Please give our Technical Support team a call at (770) 818-3918, and we'll get this sorted out for you. Thank you for choosing PureTalk—we truly appreciate your business! - A.M.
Reviewed June 15, 2026
I have been with Pure Talk for several years now. Their service is great. Their plans are very affordable. I’m not sure why everyone doesn’t use them. Highly recommended.
Hi, John! We're thrilled to hear you're enjoying your service and taking advantage of our affordable plans! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 15, 2026
Transfer was great, but now I see we are signed up for device protection, an item I know I said I was not interested in having. Unfortunately, I have not been able to figure out how to remove this fee.
Hi, James! To cancel your device protection plan, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed June 15, 2026
I believe Pure talk is a good company. My problem is these low priced plans that they advertise basically have little to no data in them. I’ve started off with the lowest data plan. I since changed my plan twice bumping it up to higher data every time. I’m not asking for something for free. I’m just asking if they change your advertising. My next step will probably be going to consumer cellular and check out their plans.
Hello, Stephen! Running out of data sooner than expected can be frustrating. Rather than making any changes to your plan, try these quick tips to help stretch your monthly data:
Connect to Wi-Fi: Whenever you're at home, work, or a trusted public spot, switch over to Wi-Fi to keep your cellular data untouched.Turn on Data Saver: Enable Low Data Mode (iPhone) or Data Saver (Android) in your device settings to automatically restrict background data.
Restrict Background Apps: Prevent apps from refreshing, syncing, or downloading updates in the background when you aren't using them.
If you just need a little extra data to get you through the billing cycle without permanently upgrading your plan, you can easily buy a data top-up:
Log in to your PureTalk Account Portal at https://www.puretalk.com/account/login.Head over to the Add-Ons tab.
Select and purchase the data amount that works for you.
If you need help choosing the right plan or tracking your usage, reach out to our Customer Service team by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed June 11, 2026
Have had nothing but good things with PureTalk since I switched from Verizon after 20+ years! Your integrity of what the company stands for, how considerate customer service is and not trying to "sell" me something not necessary, as well as affordability - all wonderful! Thank you so much for a good company and service! God bless you all.
Hi, Doede! Providing top-tier customer service while keeping our plans affordable is exactly what we aim for. Thank you so much for the feedback and for being a part of the PureTalk family! - A.M.
Reviewed June 11, 2026
Pure Talk USA is a great cell phone company. I have had their service for years. Never had a problem, a great prices and the customer service is very helpful.
Hello, Kevin! Thank you so much for the wonderful feedback! We are thrilled to hear that you are enjoying our affordable plans and receiving excellent support. We truly appreciate your loyalty to PureTalk and look forward to serving you for years to come. - A.M.
Reviewed June 10, 2026
I had Pure Talk for more than 2 years now and have no issues. Any time I've called with a question they are very helpful and kind. Located in USA so no trouble understanding them either. Cost is the reason I came, service and cost is the reason I stay.
Hi, Melody! We're thrilled to hear you're loving our US-based support and saving money! Thank you for the wonderful feedback and for being a valued part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed June 3, 2026
Customer service is always on point. Technicians are very knowledgeable in all brands of phones and work with you to quickly resolve any issues.
Hi, Glenn! We're so thrilled to hear you're getting the excellent support you deserve! Thank you for your feedback and for being such a valued part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed June 3, 2026
I signed up. All customer service seemed good. Then the issues started with not being able to send MMS messages. I spent HOURS on the phone with various CSRs with still no resolution. I called again and asked for a supervisor. All I got was the run around saying that there was not one available. The CSR kept asking how they could help and asking what the problem was. It was like talking to a rock! How many times I explained it, how many times I said I was done with spending hours and days and now going on weeks without MMS, (which incidentally worked fine with my former provider).
FINALLY after raising my voice, the CSR said they would send my case to a level 2 and someone would get back to me. I asked when I could expect a call back. She again talked in circles about when I would hear back. I said, "Are we talking today, tomorrow, next week?" She replied that I should hear back the next day. Well it is now 24+ hours later and NOTHING!!!!! ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE. I'm ready to cancel the service!
Hello, John! We're so sorry you’re having trouble sending multimedia messages, and even more sorry that our previous support didn't meet your expectations. We want to make this right. We'll be sending you a private message shortly so we can securely gather your account details and fix this for you as quickly as possible. Thank you for your patience with us! - A.M.
Reviewed May 30, 2026
I recently switched my cell phone service to PureTalk. There were issues with one line that would not port. The customer service representatives that I got to work with were knowledgeable, patient, and worked directly with me and my previous carrier to manually port the number over. I couldn’t be more pleased.
Hi, Ron! We're thrilled to hear our support team was able to help get your number ported and provided an excellent customer experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed May 28, 2026
Totally Absolutely Terrific 100% Amazing Customer Service Every Time I Call PURE TALK! *5-STAR CUSTOMER SERVICE RATING!*
Hello, Scott! We're thrilled to hear you had such an excellent experience! Delivering top-tier customer service is what we strive for every day. Thank you so much for the 5-star rating and for being a valued part of the PureTalk family. We truly appreciate your support! - A.M.
Reviewed May 24, 2026
I had some questions about my account and foreign travel and Jessica answered my call. She was extremely friendly and helpful, answering all my questions and threw in some phone travel tips! Another plus... in America and spoke perfect English!
Hi, Reesa! It is so wonderful to hear that Jessica provided you with an amazing customer service experience! We love recognizing our top-performing team members, and we will be sure to share your kind words with her and our leadership team. Thank you so much for taking the time to share your feedback and for being a valued part of the PureTalk family! - A.M.
Reviewed May 23, 2026
I switched from one of the large cellphone carriers 2 years ago and have saved every month since. I have had no problems with cell service and an actual human is available by phone for account support.
Hi, Patrick! We're so glad you're loving the savings and our US-based customer support! Thank you for sharing your feedback and for being such a valued part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed May 22, 2026
The person was very pleasant and friendly with helping me with some questions I had about my new service with them.
Hi, Wayne! We're so glad our support team could help sort out your account questions! If anything else pops up, just let us know—we're always here to help. Thanks for being a part of the PureTalk family; we truly appreciate your business! - A.M.
Reviewed May 22, 2026
Pure Talk is by far the most excellent platform for Internet service and their Customer Service is above and beyond.
Hi, Deborah! That is fantastic to hear! We pride ourselves on providing top-notch service and customer support, so your feedback means the world to us. Thank you for being a valued part of the PureTalk family—we truly appreciate your business. - A.M.
Reviewed May 22, 2026
Very upset. Been a customer for a couple years. Never had an issue. I got my mom a phone last fall and she passed away in April. I called and informed them. They said ok. Weeks later I gave the phone to my adult son, he called. Transferred his old phone to hers, used it for 1 week, then it stopped working. Called everyday for 2 weeks and each day was told to call the following day, their system was down.
In the meantime my dead mom got a collection bill from PureTalk’s collection agency. We paid it, they received it, called again today, talked to 3 people and were told it is on the black list. I told them it was paid, they received the payment. Nope can’t turn it back on. I’m like what do you want? More days to process. I said, "It’s been 2 weeks. He’s been without a phone. We will go somewhere else." So to port his number out they couldn’t do that either because it’s on the blacklist. We will get him a new number and go somewhere else. Unbelievable. Do not recommend.
Hello, Myia! We are so sorry for the hassle you’ve experienced while trying to transfer your son’s line. We know how frustrating it is to deal with service interruptions, especially when you’re just trying to get things sorted for your family.
We’ve reviewed your account and confirmed that your payment was successfully processed through Carter-Young, and your financing agreement is now officially complete.
We have already submitted the request to remove the phone from the blacklist. This process usually takes up to 48 business hours to complete.
Thank you so much for your patience and understanding while we got this squared away for you. - A.M.
Reviewed May 22, 2026
Called Puretalk to buy an eSIM and port over a landline as a second phone number on my iPhone. As soon as I bought the eSIM and then ported over the number I gave it 72 hours as they requested. Now after two weeks, my number has not been activated. So for two weeks, I have no access to a phone number I had for 28 years. I call their Help line, and I keep getting people who do not know how to activate an eSIM. Frustrated and now completely NOT satisfied with Puretalk capabilities. I need help to get them to activate my line so I can get back to contacts. I had Puretalk already as my first phone line, but even being a current customer, I did not get any satisfaction or improved help from them. Each time I call back as they requested, I get people who do not know how to activate an eSim, as if it is the first time they have ever activated a new ported-over phone number.
Hello, Steven! We are so sorry to hear about the difficulties you encountered while activating your secondary line, and we sincerely apologize for the inconvenience.
After reviewing your account, we noted that we reached out on May 22nd to complete your eSIM activation, but weren't able to connect. We want to get this sorted out for you as quickly as possible, so a member of our team will be calling you shortly to finish the setup.
Thank you so much for your patience while we get this resolved. - A.M.
Reviewed May 21, 2026
I am so happy with my service, customer support and the price of my plan. A wonderful American based company. Wonderful.
Wow, Tonya! Thank you so much for your feedback! We're delighted to hear about your PureTalk experience, including your satisfaction with your service, customer support, and our affordable plan prices. Thank you for being a valued PureTalk customer! -M.S.
Reviewed May 20, 2026
I thought it was too good to be true but I was wrong. Service and support have been excellent. With the executions of some remote spots in the deserts of Arizona and a spot or two in the Rockies service was always reliable. I also like the billing being consistent. It would be nice if Spectrum was this reliable.
Hello Steven! It is wonderful to hear that you are receiving excellent service and support from us. We know how crucial reliable connectivity is, so we are glad to hear your experience has been overwhelmingly positive.
Regarding those couple of areas where you noticed a dip in coverage, signal strength can sometimes be affected by local terrain, buildings, or structural materials. We truly appreciate you bringing this to our attention.
Thank you so much for your valuable feedback and for being a part of PureTalk! -M.S.
Reviewed May 19, 2026
So far I haven’t had any problems with the carrier although, if I’m not near WiFi, my data is slow. That’s the only problem that I can think of, hell, I got my father on PureTalk. I don’t have any other problems, so this will have to do.
Hello John! We are so glad to hear that your overall PureTalk service is working well for you.
However, we completely understand how frustrating slow data can be. We would love to take a closer look at your device and line settings to make sure everything is optimized and running as fast as possible.
Keep an eye out for a private message from us shortly so we can help get this sorted out for you. Thank you so much for your feedback, and for being a valued part of PureTalk! -M.S.
Reviewed May 19, 2026
David in the Customer Service Dept. was knowledgeable and verified my suspicions about a scammer who left voicemail about a purchase for an iPhone17 that I didn’t make. Thanks!
Hi Tim! We're delighted to hear that David was able to assist you and confirm the text message in question was fraudulent. Thank you for being a PureTalk customer! -M.S.
Reviewed May 18, 2026
I haven't been so badly treated in years. Unless you live in the city, do NOT get Pure Untalk and Untext.
Hello, Al! Please accept our sincere apologies for the poor support you received. This is absolutely not our standard, and we want to make this right. Please feel free to send us a private message with further details of the issue you're experiencing and we'll gladly assist you. - A.M.
Reviewed May 17, 2026
I'm trying figure out why your network is down. Internal systems are down. Can't pay. Data is gone.
Hello! We recently experienced an internal system issue that may have temporarily impacted your service and online portal. We sincerely apologize for any inconvenience this may have caused.
Our systems are now fully restored, but if you are still experiencing issues or need further assistance, please contact our Customer Service team by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed May 15, 2026
I came from 30+ years of service w Verizon. The fellow service with them is impeccable but I wanted to go with a smaller, American company. I heard about you on the Jesse Kelly show. For the most part, the cell service is great. But there's a section on North Crossing, Eau Claire WI, where it's very spotty, and there's also a section between Blue Earth and Albert Lea, MN, where I travel to often to see family that is spotty. I would like to see that change. Otherwise it's awesome talking to people who speak fluent English and have an American accent. I had a hardship w bill pay and the rep worked w me.
Hello Lisa! We're glad to hear that you're enjoying your overall experience with PureTalk and have received excellent customer service.
In areas of poor coverage, service may be affected by terrain or local structures. Please be assured that we are always working to expand our network to ensure optimal service usage.
Thank you for your feedback and for being a valued PureTalk customer! -M.S.
Reviewed May 14, 2026
They sucks. It's cheaper but you get what you pay for. Takes forever to load anything. I have been try for 3 days to get ahold of someone online and phone. Apparently their system is down and they can't help you. My phone has never worked. Sometimes I can access my voicemails and sometimes they will delete all when I try and retrieve them. I have only had them for nine months and I am done. Best advice don't waste your money.
Hello, Julia! We’re really sorry for the frustration and inconvenience this has caused. We want to look into this and help get it fixed for you immediately.
Please keep an eye out for a private message from us shortly so we can gather your account details.
We appreciate your patience! - A.M.
Reviewed May 14, 2026
We've had PureTalk for about 2 years. Customer service is outstanding, rates are great and service in the US is good. However, we're purchased minutes for international trips twice and were told this is all we needed to do. Roaming uses the minutes, but no cellphone service is available except on WiFi. So purchasing minutes seems worthless. I would not recommend this service for international travel.
Hello, Susan! We are so sorry to hear that you were unable to use your international roaming service. We know how crucial it is to stay connected while traveling, and we sincerely apologize for the frustration and inconvenience this has caused.
To get your international roaming up and running, please ensure the following steps are completed on your device:
Update Your Device: Make sure your phone is running the latest software and carrier updates.
Enable Data Roaming: Check your phone's settings to ensure that "Data Roaming" is toggled on.
Check Your Balance: Ensure you have international roaming credits available on your line.
You can easily check your roaming balance by logging into your account portal at puretalk.com/account/login and selecting the Plan tab.
Thank you for bringing this to our attention. Your feedback is incredibly valuable to us as we work to continuously improve our service. - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com