PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
Helpful Reviews
What is PureTalk?
PureTalk is a cellphone service that uses AT&T’s network but offers much cheaper coverage. It’s a mobile virtual network operator (MVNO) and has no contracts or hidden fees.
While PureTalk plans include unlimited data, only a set amount is high speed. Once you reach your monthly allowance, your data is deprioritized, and speeds slow for the rest of the cycle.
PureTalk coverage and network reliability
PureTalk uses the AT&T network, which covers 99% of the U.S. Its website includes a coverage map where you can enter your ZIP code and check if service is available in your area.
PureTalk also offers a 30-day satisfaction guarantee, so if you experience any issues with reliability, you can request a refund.
PureTalk plans and pricing
All PureTalk plans include unlimited talk and text. Regular monthly pricing at the time of publishing is listed below:
PureTalk monthly pricing
| Plan | Monthly price | High-speed data | Hotspot data |
|---|---|---|---|
| 3 GB | $20 | 3 GB | 2 GB |
| 5 GB | $25 | 5 GB | 2 GB |
| 10 GB | $30 | 10 GB | 5 GB |
| 15 GB | $35 | 15 GB | 5 GB |
| 25 GB | $45 | 25 GB | 5 GB |
| Unlimited (20 GB high-speed) | $55 | *Unlimited | 20 GB |
| Unlimited (30 GB high-speed) | $65 | *Unlimited | 30 GB |
PureTalk discounts and special pricing
PureTalk is a veteran-owned company and offers a 20% monthly discount to active-duty military, veterans and first responders.
To verify your eligibility for the discount, the following documentation must be emailed:
- Active duty military: Full name and date of birth
- Veterans: Certificate of Release or Discharge from Active Duty (DD Form 214), VA ID Card, driver’s license showing Veteran status
- First responders: Professional ID card and phone number for your workplace
PureTalk FAQ
Is PureTalk any good?
PureTalk is a solid option if you don’t need a lot of data or if you’re looking for an economical family plan. It’s also a good fit for military members, veterans and first responders because the 20% monthly discount helps bring down overall costs and keeps pricing competitive.
What network does PureTalk use?
PureTalk is on the AT&T network, and its coverage is widely available.
Can you keep your number with PureTalk?
Yes, you can use your existing number with PureTalk. All you need is a PAC code from your previous provider.
How do I activate PureTalk?
You can activate your PureTalk account within minutes by selecting “Activate Service” on the site or by following the instructions included with your purchase.
Is PureTalk good for seniors?
PureTalk is especially good for seniors who use modest or very little data. Plans that include unlimited data aren’t quite as competitive, but if you use under 10 GB of data per month, PureTalk offers good pricing.
Still have questions?
Is PureTalk legit?
Yes, PureTalk is a legitimate cellphone service provider that offers network service with no contracts. If you’re looking for more affordable mobile coverage, PureTalk could help you save on your bill. It’s probably most ideal for those who don’t require large data plans, like some senior citizens.
PureTalk Reviews
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Reviewed Aug. 7, 2026
I switched to Puretalk about a month ago. I am very happy with the customer service, coverage, price, and I will never have to worry about running out of 5G data, even on the lowest plan. One thing I wasn't aware of, and it's a big deal to me, is the lack of virtual voice mail for my Android (Samsung S26 Ultra) phone. This is really unacceptable to me after having Verizon for the last 27 years. Verizon treated me badly and I'm saving lots of money by switching, but I might have looked for another carrier if I had known about not having virtual voice mail. I still might switch after the 3 month trial period. It really bothers me.
Hello Christopher! Thank you for choosing PureTalk and for taking the time to share your review! We’re so glad to hear that you're enjoying our customer service, great coverage, savings, and data flexibility after making the switch to PureTalk.
We also completely understand your frustration regarding Visual Voicemail on your Samsung Galaxy S26 Ultra. Having convenient access to your messages is important, and we want to ensure you have the best setup possible. While carrier-branded visual voicemail apps can vary, Samsung devices on our network typically support Visual Voicemail using either the native Samsung Phone app. At this time, we're unable to guarantee the visual voicemail feature on Android devices.
We would love the chance to look into your device settings with you and help get this configured so you don't have to sacrifice a feature you rely on. Please give our support team a call at 611 from your phone or (877) 820-7873, and we’ll be glad to assist you step-by-step! -M.S.
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Reviewed Aug. 5, 2026
I switched over from ** and am very happy with the service and coverage! I switched over because we were on vacation traveling and needed more data… We normally use very little unless we are traveling and then we use a moderate amount of data through our iPhone HotSpot. They refused to add any more high speed for any reason so I switched. Now we have twice the data and can add in an emergency if needed and not have to wait 14 days until the billing cycle ends to get high speed again! Coverage is comparable and I get more for my money. Ted Danson's loss is Mike Roe’s gain. (I trust Mike much more than a “B”. Level actor anyway!) I really like the US service and even though there were a few issues with the switch over the staff was extremely knowledgeable and actually spoke English! REAL English not as a second or third language!
Hello Jim! We’re thrilled to hear that making the switch gave you the data flexibility you needed while traveling. Having control over your account, plenty of hotspot data, and reliable coverage on the road makes all the difference when you're away from home. We’re also proud to offer 100% U.S.-based customer service with helpful representatives who are always here to get things done quickly. Thank you for putting your trust in Mike Rowe and the PureTalk team, and welcome to the family! -M.S.
Reviewed Aug. 5, 2026
I am a longtime AT&T customer. But sadly, the customer service there has become increasingly difficult to navigate. I made the decision to switch to PureTalk with a little bit of trepidation because I’ve had the same service for decades. However, every single person I spoke to at PureTalk during the process, was kind, considerate, efficient, and got the job done. I did not spend long hours waiting on hold or waiting for a callback. I’ve just started the service so I don’t know for sure how it will work for me, but if it’s anything near to the service, I’ve received so far I know I will be very happy. And the price was much better too.
Hello Kathryn! We know how daunting it can be to switch services after decades with another carrier, so we are absolutely honored that you chose to switch to PureTalk. We’re thrilled to hear that our team made your transition smooth, efficient, and hassle-free, without long hold times! Providing exceptional customer service at a great value is what we strive for every day, and we're confident your coverage will serve you just as well as our support team has. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 3, 2026
I do not remember ALL of their names but THANK YOU all for your help the last few days. I switched from an Android to an iPhone. I have been a faithful Samsung/android user since the dawn of time. But, I do not like the iPhone. Operations are so different. I believe I would be ok with a manual but apple does not provide a physical manual, and I am not calling or looking online every time I need to operate the iPhone. Who has time for that! The CS and IT dept at Puretalk have been phenomenal helping me and walking me through this phone. I have talked to so many people the last few days and received a request to review each one, but I have not had time. So, again, THANK YOU ALL!
I am always telling people about Puretalk and the great support received when I call. I left for a bit because my son was paying for my phone. When that always done, I switched right back to Puretalk. Overall, I love this company, the fact that it is American owned & operated, started by an American veteran, they use American CS, IT & Billing, which makes communication so easy. I very seldom drop calls. That only happens in deep rural areas with a lot of trees., but I have had that happen with a lot of other carriers, too. Puretalk does operate on AT&T towers, so coverage is great! Oh, let's not forget plans. I dare you to compare coverage to coverage. Puretalk comes in so much less for the same plans offered by AT&T, VERIZON, T MOBILE,, ALL OF THEM! I really don't know why people are afraid to switch. Yes, the company is smaller but it packs a BIG PACKAGE!
Hi, Terry! We are thrilled to hear that you had an excellent experience with our support teams, and we're so glad you are enjoying your savings and reliable coverage! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 26, 2026
Excellent service! I called to get a iPhone replacement for her very old iPhone. Very friendly and helpful lady. I called on their 611 dedicated phone number. Always enjoyed the ease of using their cellular line as I traveled across the country. My firm provided a cellphone with Verizon. It was horrible and purchased the PureTalk for nonbusiness use. Verizon is not as reliable so I got the PureTalk iPhone 17e. Pleased with the price, installment plan, and the memory increase.
Hi, Timothy! We are thrilled to hear that you're enjoying your new phone, excellent coverage, and support! Thank you so much for taking the time to share your feedback. We truly appreciate your business and are proud to have you as part of the PureTalk family. - A.M.
Reviewed Aug. 11, 2026
They have great customer service and offer identity theft and device protection. I end up paying around $80 a month for unlimited everything plus the identity and device protection. They are very patient and one man even waited for to answer another call and was still there when I got back.
Hello, Ahavah! It's wonderful to hear you're getting great customer support and the protection you deserve at an affordable rate! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Aug. 11, 2026
We have been extremely happy with our service. The transition was flawless. We have shared our experience with others and hope they will join as well. Our bill is about $40.00 less a month and the service is great!
Hello, Teresa! We're thrilled you had a smooth transition and are saving $40 a month! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 10, 2026
I am waiting on a sim card. I'm a new customer. The port link on the Puretalk website does not work. I tried the chat & 'they' do not have access to my account. I said I didn't need access to my account.. just tell me where the link is because the only one I see doesn't work. I was told to call. Can't, my phone was stolen. She tells me to call puretalk. Can't, my phone was stolen. Could she refer me to somebody who knows about the website. No. Okay, where do I leave a review? (At this point, I'm second guessing my decision to move to pure talk... If they can't manage their own website, what is the phone service going to be like?) She asked me if I needed assistance with anything else. I copied & pasted: where do I leave a review? No response. Things are not looking good here.
Hello! We are so sorry for the frustrating support experience you had—this is definitely not how we aim to treat our customers.
Once your SIM card arrives, head to puretalk.com/activate/start to begin.
Before you start, gather your current carrier's account number, transfer PIN, account holder name, and billing address.
Transfers take 1–72 business hours. Please keep your current SIM in your phone and do not cancel your old plan until we email you to confirm the transfer is complete.
If you have any questions or concerns, please don't hesitate to email us directly at info@puretalk.com. - A.M.
Reviewed Aug. 10, 2026
I just signed up for Puretalk, and I am very satisfied with my phone service and especially the customer service that I received. I talked to at least four representatives in the process of signing up and getting my service transferred. All representatives were stationed in the US and it was easy to communicate with them—which is refreshing. All were able to help me with any issues I had.
Hi, Mark! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed Aug. 9, 2026
So ridiculously nice to talk to a person and not waste valuable time trying to skirt the AI runaround.
Hello Jay! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Aug. 9, 2026
The Customer Service/Technical support representatives are TOP NOTCH. They didn't shirk their answers. I was provided clear, concise information and directions. Each person I spoke with provided DUE DILIGENCE, patience and were very EASY to UNDERSTAND.
Hello Penny! We are thrilled to hear that our customer service and technical support teams provided the clear, direct, and patient assistance you deserve. We take great pride in our team’s diligence and clear communication, so knowing that every person you spoke with met that high standard truly means the world to us. Thank you for choosing PureTalk and for being such a valued part of our family! -M.S.
Reviewed Aug. 7, 2026
Really nice people, the associates that I worked with were friendly, caring, and personable.
Hi Ron! Providing warm, personable, and genuinely caring service is always our goal. We’re thrilled that our team took such great care of you, and we truly appreciate you being part of the PureTalk family! -M.S.
Reviewed Aug. 6, 2026
They were awesome in solving the problems. They were particularly patient.
Hello Reginald! We're delighted to hear our support team provided the patient, helpful service you deserve. We appreciate your kind words and are always here if you ever need assistance in the future! -M.S.
Reviewed Aug. 6, 2026
I've had Pure Talk for years and never had dropped Calls. The price is very reasonable compared to others. 5 star all the way. If you use this referral at the bottom you and I will receive a $50 credit- you won't regret it! **
Hi Debbie! We’re thrilled to hear that you’ve experienced years of dependable service and great savings with PureTalk. Referrals from happy customers like you are the highest compliment we can receive. We appreciate your continued support and loyalty! -M.S.
Reviewed Aug. 5, 2026
Very pleasant, friendly and reliable presentation.
Hello Karen! We are delighted to hear that you experienced friendly, pleasant, and reliable service with us. Providing dependable service with a warm touch is always our goal. Thank you for choosing PureTalk and for being a valued part of our family! -M.S.
Reviewed Aug. 5, 2026
It was not explained to me that our PureTalk contract did not provide coverage for our 2 phones to purchase an in-house package like the AT&T passport coverage at $10.00 per day while we are on vacation out of the U.S. Instead, we later learned that Pure Talk has a contract & outsources this to an antiquated firm wherein it will only let us purchase this coverage in $10.00 increments so that it would take approximately 25 minutes to enter 15 separate purchases of $10.00 each which causes our credit card being paused due to repetitive charges.
Hello Mike! We are so sorry to hear about the trouble you experienced with your international roaming while traveling. We know how important it is to stay connected when you are away from home, and we regret that our roaming options were not explained more thoroughly prior to your trip.
To help ensure a seamless experience for any future travel where Wi-Fi might not be available, we offer a couple of easy options. First, international roaming credits are automatically included with our $44.99 and above plans. You can easily upgrade your plan right before you travel to take advantage of these credits, and then downgrade back to your preferred tier once you return to the U.S. Second, you also have the option to purchase standalone international roaming credits in advance of your trip to cover your data and calling needs.
You can review complete details and plan options anytime by visiting https://www.puretalk.com/international-roaming.
We truly appreciate your feedback, as it helps us improve our customer experience and communication. Please let us know if you have any questions or if we can assist you with your account! -M.S.
Reviewed Aug. 3, 2026
The jury is still out. Even though I want to support the Pure Talk mission and focus, the service at my home is quite "spotty". I have a hard time picking up the Daily Wire programs which used to come in very easily. Any suggestions?
Hello Gary! We regret to hear you're receiving a poor signal! Please accept our apologies for this inconvenience. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. You may contact our Technical Support team by dialing 770-818-3918 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Aug. 3, 2026
Great customer service. Rep handled my situation quickly even though it wasn’t her fault.
Wow, Corey! We're happy to hear you're enjoying your PureTalk service and received excellent assistance from our team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 31, 2026
Great! Friendly and professional... Everything hard to find these days when you're normally left pushing buttons for services! You get real human beings who care!! Such a relief! My problem was solved within minutes. Thanks again.
Hello Cindy! We're pleased to hear you're enjoying your PureTalk service and received excellent assistance from our US-based Customer Service team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 31, 2026
Very Good customer service! Take care of anything I call about with a question.
Hello Joey! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 30, 2026
Switched from ATT. Far superior quality and price. Always get a human on the phone when I need someone. The transfer was easy and quick from ATT. I recommend family and friends to switch to Pure Talk.
Wow, Graden! It's excellent to hear you're enjoying your PureTalk service and our low plan prices! Thank you for your feedback and for being a valued PureTalk customer. We truly appreciate your business! -M.S.
Reviewed July 30, 2026
Dominique & Tonya both got us over the finish line transferring my wife's phone from Verizon to PT. Made it simple! Thank you
Hi Thomas! We're delighted to hear that Dominique and Tonya were able to assist with the activation and transfer process! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 29, 2026
Great customer service. Live in a rural area and have usable signal most of the time. Recommend PureTalk to anyone. Give it a try and I think you’ll like it too.
Hello James! Thank you for taking the time to share your experience! We’re so glad to hear you’re enjoying great customer service and dependable signal in your area. We truly appreciate your recommendation and are so grateful to have you as a PureTalk customer! -M.S.
Reviewed July 29, 2026
Other than a very weak signal in areas I travel in, the new phone is performing as expected. When I have a good signal, response is fast. Thank you for your recent technical assistance to strengthen the signal I receive.
Hi Steve! Thank you for sharing your feedback with us! We are truly sorry to hear that you've experienced a weak signal in some areas, and we apologize for any inconvenience that has caused.
At the same time, we're so glad our Technical Support team was able to step in and help optimize your signal strength as much as possible. We truly appreciate your business and are so grateful to have you as a valued PureTalk customer! -M.S.
Reviewed July 28, 2026
Great service and very kind service professionals. So glad we switched 3 months ago. We are recommending PureTalk to others. We have really appreciated our the response from service agents during our first contact and then activating the service. They were easy to communicate with.
Hello Neal! Thank you so much for the kind words! We’re so glad to hear that your experience with our sales and activation teams was seamless and easy. Your feedback means the world to us, and we are so grateful to have you as a PureTalk customer! -M.S.
Reviewed July 28, 2026
Puretalk was an easy transition & any issue was promptly addressed. I started my cellphone service with T-Mobile in 2004. They addressed any issues I had & it was affordable until it wasn't. Their values shifted & were no longer in line with mine.
Hello, Dee! We're thrilled to hear you had a smooth transition! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed July 27, 2026
Pure Talk is competent but their inflexible attitude pervades easy use. One request I do not agree with inquiring me to nickname the card. I've never been required to do that and I resent it. I suggest you shop around other affordable phone plans before settling on this choice.
Hello, Richard! Nicknaming your payment card helps you quickly identify which card is set up for Autopay while keeping your full card details hidden and secure. We don't currently have an option to turn off this feature, but we really appreciate your feedback—it helps us make PureTalk better!
If you need help with anything else, feel free to give our Customer Service team a call by dialing 611 from your PureTalk phone or (877) 820-7873. - A.M.
Reviewed July 24, 2026
This is an excellent company. It uses AT&T towers and has pretty good cell coverage, good prices and great customer service. They also don’t outsource employment so when you call their support line, someone within the U.S. helps you.
Hi, Sarah! It's fantastic to hear you're getting excellent coverage and customer support while also taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 24, 2026
Outstanding folks to deal with! Excellent service! Spent 3 hours talking to computers with Verizon. Not a fun day!
Hi, Gene! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed July 23, 2026
We had 4 family members change from Att and all 4 have been nothing but frustrating trouble. We spent all day yesterday trying to get my sister connected to Pure Talk and last night she had no phone service at all. We have now been working on this all morning. We will see what happens. Sales staff is great but all others have been totally incompetent. I would and will switch companies as soon as I have the energy to attempt a change again
Hello, JoAnn! We’re so sorry for the ongoing activation issues you and your family have experienced—this is certainly not the smooth experience we aim to provide.
We want to get this resolved for you immediately. Please ask your sister to reach out through our Contact Form at puretalk.com/contact and mention your Consumer Affairs review so our team can prioritize this.
Thank you for bringing this to our attention so we can make things right. - A.M.
Reviewed July 22, 2026
Ever since I switched my phone from Verizon to Pure Talk, I have had issues with my texts and at times my coverage. All of my texts have the green bubble, instead of the blue, and people have told me they have not been getting my texts. When I made the switch to Pure Talk, I expected more customer service in the transition from a carrier (Verizon) that I was with for 22 years to Pure Talk. It would’ve been nice to have a knowledgeable person on the other line walking me through my settings and how to optimize the usage of my phone.
Hello, Chris! We sincerely apologize for the service trouble you’re experiencing—we know how frustrating that is. An agent will be in touch with you shortly, but in the meantime, trying these quick fixes might help get you reconnected:
Update your phone: Check Settings > Software Update (or General > Software Update) to ensure your software and carrier settings are up to date.
Reset network settings: Follow the guide at puretalk.com/data to reset your connectivity settings.
We appreciate your patience and will have someone reach out soon! - A.M.
Reviewed July 22, 2026
Pure Talk is a very professional and friendly service. They have very good rates and their service is always helpful.
Hi, Bob! It's fantastic to hear you're getting excellent service and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 19, 2026
I contact is PureTalk today and spoke to Enrique, and he was very professional and solved the problem I was having with my phones, and everything is OK now. I highly recommend this company. They are fantastic.
Hi Bob! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 18, 2026
PureTalk has always been great to us. We love the service and the rate for a multi-line service. And the Service Reps are always friendly, courteous and knowledgeable. We are lifelong PureTalk customers!!
Hi Steve! We're excited you're receiving excellent service since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Updated review: July 30, 2026
Heard from PureTalk. They seem to have fixed the problem.
Original Review: July 18, 2026
I am pretty much happy with the service EXCEPT I am not getting all my texts that I should. Almost every day I don't get texts sent to me that others get. It is very upsetting like not getting important mail! I would like to see phone companies treat texts as sacred and not pick and choose what they will allow to get through. I have been trying to speak to the company but have not yet. But don't see any excuse for texts being held back for ANY reason.
Hello Dallas! We regret to hear that you are having trouble receiving your text messages. Please accept our apologies for this inconvenience.
Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data.
Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 770-818-3918 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Reviewed July 17, 2026
As always the PureTalk phone contact was friendly and efficient. I have always found them helpful.
Hi Philip! We're thrilled to hear you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 16, 2026
I am so pleased with PureTalk and happy I switched. I had AT&T and, while the service was sufficient, the cost was out of control. Their constant rate increases just made it too expensive. So, I did some research and PureTalk offered a plan that was perfect for me and half the cost I was paying AT&T for the same service. Transferring my service was seamless and since changing carriers I have been more than satisfied with the service and the price. I would recommend them unconditionally, especially if you are on fixed income.
Hi Maria! We're delighted to hear you're enjoying your PureTalk service and saving money since switching! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 16, 2026
I now have better service at my rural home for less money so that's good. I have yet to figure out how to have voicemail, which I need. I do not have service anymore at our lake cabin and it is roaming where it was not before, not cool. I have been planning to call PureTalk about these issues but this survey came before I got to that.
Hello Afton! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data.
To set up your voicemail, press and hold the “1” key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service and press the * key once the greeting begins. Follow the voice prompts to choose a password and greeting. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Reviewed July 16, 2026
Latanya solved my problem quickly and politely. No complaints here.
Hi, Miguel! It's fantastic to know Latanya provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 15, 2026
Pure Talk is everything they claim and more! The price is unbelievable compared to Verizon, and Customer service was the best out there in my experience! From the very first call through activation of the new service, they went above and beyond my expectations! I highly recommend switching to Pure Talk! They helped with issues with Verizon by using 3-way calling! The BEST!
Hi, Tanya! We're thrilled to hear we exceeded your expectations! Delivering exceptional support and real value is what we aim for every day, and your feedback lets us know we’re on the right track.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com