PureTalk

PureTalk

 3.4/5 (1478 ratings)
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PureTalk

About PureTalk

PureTalk offers nationwide coverage with no contracts and no hidden fees. We make the process of switching as simple as it can get. No need to buy a new phone or get a new number; with PureTalk, you can keep both! Our customer service team is located in the US & is ready to help you at any time. Contact us today to learn more about plans available and how you can switch & start saving!

Overall Satisfaction Rating

  • 5 stars
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Pros

  • Affordable plans
  • No hidden fees
  • Ideal for seniors
  • Reliable coverage

Cons

  • Service lags once data caps
  • Does not operate its own network

Bottom Line

Pure Talk provides cellphone coverage at an affordable price and a variety of discounts. The company offers and services designed for older adults with no hidden fees.

Top PureTalk Reviews

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Rated with 5 stars
Verified

I was tired of paying too much for cell service… I took the jump from a big carrier to Pure Talk and won’t be going back. The service is absolutely all I need, works as I expect, ...

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Rated with 5 stars
Verified

My family had Sprint for many years and we've always thought the price was not worth what we were getting… We made the switch to Pure Talk and we couldn't be happier! We are savin...

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What is Pure Talk?

Pure Talk is a cellphone service that uses AT&T’s network (which covers 99% of America) but offers much cheaper coverage. It’s a mobile virtual network operator (MVNO) and has no contracts or hidden fees. While all Pure Talk coverage plans are unlimited, data speed slows notably once you’ve reached your monthly allowance. You can cancel at any time or talk to the company's customer service representatives if you have questions.

Pure Talk plans

Pure Talk plans are pretty economical; typical plans start at $10 monthly for unlimited talk and text with a high-speed data allowance of 2 GB, and prices peak at $22.50 for unlimited talk and text with 20 GB of high-speed data. It’s important to note that though there isn’t a data cap, service slows down once you surpass your cap for high-speed access.

Pure Talk is suitable for seniors because of its affordable plans and low data allowance. It offers a risk-free guarantee for the first month, so you can try it out and get a refund if you’re not satisfied.

Pure Talk costs

Pure Talk offers several monthly plans based on its 4G LTE data allowance, which is ideal for streaming video and audio. At the time of publishing, prices are:

  • 2 GB: $10 a month
  • 4 GB: $12.50 a month
  • 6 GB: $15 a month
  • 10 GB: $17.50 a month
  • 20 GB: $22.50 a month

Pure Talk also provides family plans. One additional line garners 10% off the total bill; discounts for two extra lines run up to 20%. The company’s friend referral program offers existing customers $20 account credits for referring new customers.

Pure Talk FAQ

Is Pure Talk any good?
Pure Talk is a solid option if you don’t need a lot of data or if you’re looking for an economical family plan.
What cell towers does Pure Talk use?
Pure Talk is on the AT&T network, and its coverage is widely available.
Can you keep your number with Pure Talk?
Yes, you can use your existing number with Pure Talk. All you need is a PAC code from your previous provider.
How do I activate Pure Talk?
You can activate your Pure Talk account within minutes by selecting “Activate Service” on their site or bfollowing instructions included with your purchase.

Is Pure Talk legit?

Pure Talk is a legitimate cellphone service provider that offers no-contract phone service. If you’re looking for more affordable mobile coverage, Pure Talk could help you save on your bill. It’s probably most ideal for senior citizens and those who don’t require large data plans.

PureTalk Reviews

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How do I know I can trust these reviews about PureTalk?
  • 4,188,850 reviews on ConsumerAffairs are verified.
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Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2022

The phone service has been excellent and the price is certainly right. For my single line I am saving over $100/mo. The transition from Verizon had some frustrating bumps and bruises however. I was told my iPhone 11 Pro was suitable for an E Sim but after spending over an hour on the phone with your technical service dept it was determined that it was not true so they had to FedEx me a SIM card which they did promptly but I still did not have a working phone for three days. Once installed the tech group was able to get me online. However, along the way there were multiple attempts at the E Sim and despite erasing all the data and starting over I still have a PERMANENT notification in settings that tells me to click on it to complete my installation which it wrong and very irritating. If I accidentally click on it down the road my system will crash. The tech dept says there is nothing they my can do about it.

Furthermore, my contacts did not reload properly with only about a third showing up after the transition and once again the tech group said there was nothing target could do about it. With perhaps millions of subscribers I can’t believe I am the first one to encounter this side effect. I finally solicited help from a different company who took a quick look and immediately determined the problem to be that that system had only transferred those contacts recorded from my Gmail account but not from the cloud. A few keystrokes later I was back in business. How can Pure Talk’s technical folks not know that?? Overall, I am recommending PureTalk to anyone I talk to but some more informed technical support would be very much appreciated. I’d feel terrible if a friend took my advice to switch and then ran into these issues. By the way, what can you do to get rid of this stupid notification that is on my settings tab?? Thank you.

PureTalk response

Hello, Robert! While we are so glad to hear that you are enjoying your PureTalk service and saving money each month, we apologize for the poor Technical Support experience you have had. Regarding the eSIM message you are receiving, please go to Settings > Cellular to ensure your phone number is properly attached to the physical SIM card that is inserted into your device.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!

6 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 19, 2022

    So far, we are satisfied with Pure Talk. We are saving about 50% from our old cell carriers, which is great! We also love that the company shares our values. We miss out on a couple benefits from our old service, such as a carrier app, and visual voicemail. The cell and data service seems to be about on par with our previous service, but sometimes seems a bit slower. For example, a text might take a few extra seconds to send when not on wifi, and sometimes it seems to take email messages much longer to arrive and notify us.

    Our biggest disappointment was the activation process. We used the esim, which seemed very convenient, but was painful to initiate. Both of our phones took over a day (while having zero service because our previous service had already been dropped), and required several phone calls to customer support. One of our phones took even an extra couple days, and much more time spent on the phone with customer support. And, when this phone finally got connected and set up, all the data for that line for the entire month disappeared within the first few minutes, and we know this wasn't caused by us. Unfortunately, Pure Talk wouldn't reset this data for the month, offer any sort of refund or anything, and actually blamed us for wasting all the data. That has been our biggest complaint so far.

    PureTalk response

    Hello, Jonathan! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. At this time, we do not offer an app, however, customers may manage their accounts online at www.puretalkusa.com/account/login. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. We do regret to hear that you experienced issues while activating your eSIM. Please accept our apologies for any inconvenience this has caused you. Regarding your data, to help reduce data usage, we recommend restricting background app usage, closing any unused apps, utilizing Wi-Fi when available, and disabling the Wi-Fi assist feature. Thank you for your feedback, as it always helps us improve the PureTalk experience.

    9 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 21, 2022

    We love Puretalk as a service and really appreciated that we could purchase older (refurbished?) phone models at a discount rather than be forced to pay $1000 for the latest and greatest. We got the phone model we really wanted and ended up paying slightly less than our old provider for a tremendous amount more service/data. We shared 5 GB with our old provider and we now pay about a total of $25 less per month for 60 GB/Unlimited. I really feel kind of dumb for sticking with our old provider for so long. We appreciate the values your company holds and which we share.

    The only issue is that up at the family property on a lake in far northern Minnesota, we only have one, sometimes two, bars of signal. Phone calling and data access are a little intermittent, but for the most part that one bar of signal is enough to get a call through if we need it. If we need to access data, it comes and goes, but we don’t need to use much data when we are up there. It seems to be more of an issue with my Wife’s phone, even though we have the same model. We are mainly focusing on being outside in the woods and on the water. So that isn’t really a serious problem, but it is the only limitation with our service. Regardless, we are glad to be with Puretalk.

    PureTalk response

    Greetings, Gene! We are pleased to hear that you are enjoying your PureTalk service and that you have saved money by making the switch! Coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.

    7 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 6, 2022

    When I first came over to PureTalk for cell phone service, it was my wife and I that both ported over our cell numbers to PureTalk. Previously my wife was with Spectrum and I was with Straight Talk through Walmart. Within just a matter of days my wife was not pleased with the "number of bars" she had while sitting in our own living room, and of course she was naturally comparing the PureTalk service to Spectrum. She was so displeased with the PureTalk reception in our area, i.e., Montgomery, Alabama, that we changed her service over to Verizon within a week's time. Overall I have been satisfied with PureTalk. Further, our initial order with PureTalk included a new phone, an iPhone 12 for me. I also took advantage of the PureTalk 30 month financing with 0% interest.

    This order was placed around February 22, 2022 and I enrolled in paperless billing and automatic payments via my credit card. To-date, PureTalk has not debited my credit card for any of the 30 monthly payments. I find this extremely odd. I called PureTalk last month (April) and I called today asking when is PureTalk going to start debiting my credit card for the payment for my new phone? Both times the customer service person sounded surprised that the payments for my new phone have not begun yet.

    PureTalk response

    Greetings, Thomas! We regret to hear of the experience you and your wife have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. A private message will be sent regarding your iPhone payments, as we are in need of additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.

    37 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 6, 2022

    #1 Pure Talk isn't afraid to say MERRY CHRISTMAS! (I was THRILLED to receive an e-mail from Pure Talk wishing me a MERRY CHRISTMAS! There are few companies with the fortitude to say "Merry Christmas" anymore.)

    #2 Customer service is THE BEST and IN AMERICA. (I can understand the person on the other end - no difficult accents)! Every time I've called Pure Talk customer service, the person on the other line was patient, cheerful, and super-friendly! I NEVER dread calling customer service when it's Pure Talk! Imagine that!?

    #3 Truck-Driver APPROVED! Excellent Coverage! --- My husband is a trucker, and he drives from New York to Minnesota straight down to Texas and over to Florida! He covers the entire eastern side of the USA, and he is SO HAPPY with Pure Talk's coverage! Our family left AT&T to switch to Pure Talk. We had heard wonderful things about Pure Talk, but we were hesitant to switch. SO GLAD WE DID NOW!!!! Wish we would have switched to Pure Talk sooner!

    #4 Pure Talk is PATRIOT approved! The reason we heard about Pure Talk was because of all the patriot, underground news sources advertising Pure Talk (Dave Ramsey also)! WE LOVE SUPPORTING THE USA! And we are so happy to be a part of the Pure Talk family which shares our values of our beautiful AMERICA!

    #5 We are saving money with Pure Talk! As if all the aforementioned points weren't good enough, Pure Talk's service cut our cell phone bill in half! I'm not exaggerating. Pure Talk's service is 50% cheaper than our former service with AT&T, and, NOT ONLY THAT, but we're getting more data per month than we did with AT&T! So literally, we are paying less and getting MORE with Pure Talk!

    THANK YOU, PURE TALK! WE LOVE YOU!

    PureTalk response

    Welcome to PureTalk, Donna! We are thrilled to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your family and friends know about the great service we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!

    Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing PureTalk!

    46 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 27, 2023

    After a frustrating customer experience with my big phone company, we heard about Pure Talk on the radio and decided to give it a try. I now pay less for 4 cell phone lines than I used to pay for 2. And the customer service has been excellent, every time. Even suggesting additional cost savings instead of pushing new product. Appreciate the quality and grateful for the price.

    PureTalk response

    Wow, Jennifer! We're excited that you're saving so much money on your monthly phone bill since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 27, 2023

    Great customer assistance. Keep up the good work. Appreciate the good phone costs and service! I just added a second line for my wife. I tell my friends about your service also and recommend they change over to enjoy the savings and quality service.

    PureTalk response

    Hi, Paul! We're thrilled you and your wife are enjoying your PureTalk service and saving money on your monthly bill! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 27, 2023

    No service irregularities so far. Had service everywhere I have been, but haven’t traveled much since I changed over. Price for my service is hard to beat. Thankful to talk to Americans if I call to ask questions.

    PureTalk response

    Hi, Michael! We're glad to hear that you're receiving such excellent service! If you're ever worried about service while traveling, you may use our coverage map linked below to view any possible areas where the signal may be affected. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

    https://www.puretalk.com/coverage

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 25, 2023

    Excellent customer service. Excellent cell coverage. And saving half from AT&T while adding 2 more lines. We have not had any issues since we switched companies. We initially heard about Pure Talk from Rush **. And since from Sean **. Last year we decided to try Pure Talk and we wished we switched much earlier. Thank you and God Bless.

    PureTalk response

    Hi, Aaron! We're elated to hear that you are receiving excellent coverage and saving money on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 23, 2023

    You guys are doing a great job and at less than half of what I was paying for US Cellular service. On a recent trip my wife lost service on her US Cellular service (nationwide....hardy har har). Oh wait we were in Texas so that may not part of the nation now. Keep up the good work and don't bother me anymore. I will let you know if you let me down. It was not as easy to hook up as Buck and what's his name said.

    PureTalk response

    Hello, Gregg! We're thrilled to hear that you're enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!

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    PureTalk Company Information

    Company Name:
    PureTalk
    Website:
    www.puretalkusa.com