Verizon Wireless Reviews

Stay clear of Verizon, they constantly raise your bill! If you go in the store, make sure you're paying close attention. I have been deceived by every sales rep I ever talked to. Once our contract is up, we're out and I will never recommend Verizon to anyone. If you like disputing bills, being lied to, and taken advantage of, Verizon is for you!

Phone signal is great. That is the only thing. They lie and talk in circles, they don’t do what they say or follow through with anything. Been waiting on rebate checks for 4 months. Bill keeps going up. All I can say is avoid them if possible.

I switched from AT&T to Verizon because I was promised that Verizon would send me a credit to pay off the remaining balance on my phones from AT&T. Since January, I have received no resolution and no payment. I have called customer service at least 10 times, and every representative gives me a different answer with no actual help. Now I am stuck with a $3,150 balance from AT&T that could go to collections if I don’t pay it myself. This has been extremely stressful and disappointing. On top of that, the Verizon service has been terrible. The lines are frequently down, and the internet connection is very poor. I regret switching to Verizon and would not recommend this company based on my experience.

Angie is Amazing! At Your Enid Ok Office. We Had questions on a power bank and she helped me get one that fits my needs. She is so Awesome!!

Worst phone service ever. They keep raising the price despite my contract, and mobile data is poor. It takes a long time to load sites, and editing photos or watching videos on mobile data is impossible at times. Turns out I had to purchase Wi-Fi to get phone reception in my condo, and even that was poor because they turned up extenders on other residents' Verizon plans, which kept kicking me off my calls. It was common for calls to drop 4 times in a 20 min. call and to lose video 4 times in a half-hour show. Now I'm paying an outrageous price to bail on them.

Verizon is the worst shit with useless automation bot chat. Absolutely useless and couldn't help with anything!

They keep jacking up the price, so don’t do automatic payment every month. I have to call them to adjust the price. It is a waste of time, the service is not professional.

Contract with Verizon Wireless is horrible and if you cut off their services early you could get bills for up to 7 years or longer for thousands of dollars.

I’ve been with Verizon for over 20 years. I’ve consistently been dealt with huge financial errors caused by Verizon employees only to be told, "Sorry. We will coach our employees." I will say I have dealt with some fantastic employees who have helped in huge ways as well by offering me some savings due to errors caused by them. However, recently I called for financial help with billing and was offered ways to save that would not impact a promotional credits I currently had. Then a month later was emailed about a pretty decent size credit was falling off because of the plan change.

I don't appreciate something called "all apps" being installed on my own phone without my knowledge that's not actually all apps, just a single sneaky app that tries to push AI-powered lock screens with annoying pop-ups. Definitely looking into other provider options that don't try to trick their users like this.

I have been a Verizon customer for over 2 years. I have had nothing but horrible service. I complain every week since I’ve had the service. They do the same trouble shooting tactics every time. Nothing. Network always buffering or dropping gps. I have contacted the fcc before. All they did was offer a payout for a bill and tell me if it’s bad get another phone service. Like wow. But you guys advertise as the number one service so guess that false advertisement. On top of that I literally call once to twice a week complaining. I do a lot of driving and gig work. I miss messages that come in late. Don’t get alerts and it’s the service but they like to say, "Oh it’s probably your devices." So my device is making the 5g and bars go up and down. Let’s stop the bs and be accountable. You're charging too high for a bad service and I’m so over it. Frustrating and stress. You want hundreds of dollars a month with shitty service. This is America and capitalism.

I've been a customer for 2 years. WORST CUSTOMER SERVICE EVER- the only other company close to THIS CRAPPY customer service is Comcast!! Yeah, it's THAT bad. I've been shuffled around for 3 hours - several times - and STILL not have my issue satisfied.

Worst service and customer support ever, place a fake fee of $500 and after many month of requesting proof of that service fee or discount as they call it, no information was ever provide. They went ahead and put it on my credit report. I definitely filing a lawsuit for once in my life

Just an extremely greedy company. Constantly jacking prices up, and for what? To not actually include anything of value. ATT gives better deals on phones as a continue customer along with grandfathered plans and permanent price locks. Verizon just nickel and dimes you, then threatens to disconnect your account if you complain too much.

The minute you decide to leave, your account get closed. They tell you they can they can't verify you. Transfer you from one department to another. Store say they can't help you.. It's been over a week of issues to get phone transferred and problem remains. I rate them below zero.

I had been with Verizon for 25 years paying vastly way too much compared to what I am paying with another carrier. I received a bill and tried multiple times to resolve via letter, phone call and dispute channels. No response. They sent me to collections. Try calling customer service and the automated system says “You are no longer in the Verizon Network. Good Bye”. So no way to resolve or get an explanation. Save yourself. Shop around. I went from paying $190 a month for 2 lines, to $20 a month for 2 lines. And they made no attempt to keep me as a customer after 25 years.

I currently have Verizon wireless service; even though it's kinda spendy but their service's excellent as well as their AI support. I'm content and have very little to complain about.

I've been a customer of Verizon for 25 years and I can honestly say that you pay the most for service and get the least from them. They offered me Disney, Hulu, ESPN and HBO free for 1 year. It turns out that I have been paying for all of these services 5 months now. Customer service offered me $20 to cover the 5 months I was billed for these extras, how does $20 cover the money I paid out? They have become so money hungry and will take every penny from you if they can.

I tried to bring three lines over from AT&T. I was promised an iPhone, and an iPad. The free iPad was never applied to the order. 2-3 of the numbers were ported. I tried to port the third number, and it erased my number. Now, all three lines are down. I bought Netflix, ESPN, Hulu and cannot access ESPN. I feel like this company is a huge mess; they promise promotions but have no intentions to honor their promotions. I am highly dissatisfied, they should be ashamed of their terrible customer service.

We were paying $117 per month for one line on Verizon, and switched carriers, my service was with Consumer Cellular, and my wife's service was with Verizon. I called both services to get a PIN number to keep our current phone numbers. My Consumer Cellular lady was polite and helpful, and did the job in under 10 minutes. The Verizon experience took a full hour. Do the math.

Have problems with Verizon Wireless. Fill out a report with the FCC, They will kiss your butt, but will not fix your problem! And file a report with your state attorney general!

What a terrible company Verizon is. I am a brand new customer to them and it's been 7 days of hell! They couldn't get an order right and fix the problems associated with the execution of that order if their lives depended on it. I have spoken to over 14 people there who have only given empty promises and tons of ineptitude. The problem persists, the promotion is now not available to me because of all the errors, I am no longer considered a NEW customer. They keep promising call backs and they never come. If you have any other choice in the services you desire, PLEASE give weighty consideration to ANYTHING other than Verizon. THEY DO NOT CARE ABOUT YOU.

If there was a zero star rating that's what it would get! Worst service and overpriced. I would highly recommend getting a different provider.

Verizon is a fraud company, I just bought a condo, then contact Verizon for their internet, they sent me a 5g box, in their 5g box and their email, they said that they will not charge you if you did not activate the internet service with Verizon, I did not have internet service with Verizon and returned 5g box to Verizon with receipt, Verizon started to charge, $190 with an account number, then add another $80 became $270 the following month, I called them to cancel and remove the charge, as I am not, and never their customer, the customer service ask your social security , your email, your birth date etc., then at the end saying they cannot identify me and not remove the fraud charges the Verizon brought to me, I am contacting my lawyer to send a demand letter to ask Verizon to remove the charge that criminal Verizon robbed on me with fraud, never use criminal Verizon.

This is the worst Company ever. They bought out Straight Talk and have made it the worst cellphone company in the world. They lie to you. They cheat you. They are not trustworthy which tells me Verizon isn't either. I used to have great service. Now I don’t, and I read so many reviews about how they won’t even allow customers to transfer their phone numbers which they're legally allowed to and this company illegally stops. Run from this company. They are horrid. They are the devil.

I'm writing to express my extreme disappointment with the recent customer service I've received from Verizon. Here's a summary of the issues:

Had Verizon for 30+ years, and it used to have great coverage - at the cost but still. Lately, however, there've been constant issues - "phone not registered on network" and other problems. Spent hours on the phone with verizon. Sometimes, they fix issues, others (Philippines "support") it's just a giant waste of time.

Where do I even start! Horrible coverage! Customer service is the worst. The only goal was to sell me more insurance I kept saying I didn't want. I kept experiencing issues with my iphone 16. The screen blacked out. Finally got a replacement and the same thing happened a week later! Horrible! I paid for a new phone but was clearly giving a refurbish one. When I spoke to customer service I would get transferred 5 to 6 times and had to repeat myself every time and like I said they all was more concerned with selling me additional insurance. What a joke. I rather go to Cricket. Way better service and cheaper.

Beware of hidden charges with Verizon. We cancelled our service with Verizon. I got a bill. "Account wide charges $64.23". When I questioned the charge, I was told it was for 2 types of insurance. One at is service at the store. the other is service in your home.??? $64.23 / month times 36 months is $2,312.28. That is hidden in your charges!!! If you have a watch and you don't call them when cancel your service, they will charge you over $22 per watch per month or $800 over 36 months. There are other carriers that are using Verizon towers, and they are lower in cost than Verizon. I still have my cell phones, and I am paying $4 per month for 12 months. Yes, $4 per month. The rates go up on Month 13 but they are still lower than what Verizon was going to charge me.

I want to warn you about Verizon Service Tracfone, they have reprogrammed several of my devices to a Lifeline account that I cancelled in 2023. Despite doing this through the Safelink's site every device has been corrupted by Tracfone, even when it is locked to Total Wireless Verizon. They do not provide 5g speeds or service even when paying for the unlimited, the top monthly service. If you do not have wifi or neighbors with Wi-Fi, you will not see 5G connectivity.

Junk, slow, crap, unreliable, waste of money, WASTE OF MONEY!!

Worst decision that I decided to move to Verizon. Spent over 16 hours call in last one week and still Verizon not able to activate my lines. Think before moving to Verizon.

I am an Ivy-League certified primary care internist trying to care for parents that are locked into their own family plan. I spent 4 months trying to make the payments for them but still I am blocked by Verizon’s outsourced customer service companies? These companies keep claiming that I must add a phone to my parents' plan to become the manager of their acct? Yesterday (after 4 months of this wasted time) the rep kept asking for my “connection pin” from Xfinity… She had to call to get the Xfinity rep, and it turned out that she was trying to convert my Xfinity phone to Verizon? Even after I explained her mistake, she still kept trying 3 times to get me to join in order to manage payments of my parents’ bill? I spent even more time with Verizon’s “Executive Support Team?”

We lost service on March 5 2026 after 20 years of using Verizon. Contacted Verizon multiple times. Was told different reason each time now. After almost two months of no service they say will not restore service to us. It was working on March 4 2026. Was told by Verizon to find another service. This is the worse company for people in rural areas. Their customer service people are very rude and insulting. Would not recommend them to anyone. We are very upset that they are doing this after 20 years.

I have been trying to upgrade my two cellphones as well as my cellphone plan (in order to get a discount on the new cellphones). I spent 2.5 hours on the phone one night and the costs kept changing. Yesterday morning, I received an email stating the Unlimited Ultimate was $72.50 per line. The cost for an iPhone 17 Pro Max 256 GB was $10.27 per month, and the cost for an iPhone 17 Pro 256 GB was $7.49. I chatted online and while I am waiting for the agent to "check into my account," the content of the email changed right in front of me. By the time I was finished next month, my bill would be $408. I had to pay $258 now, and then the monthly bill was $222+. They would not honor the trade-in value I was quoted in the email. I have been a loyal customer for over 20 years.

I ported out my phone number on my Verizon account at the end of service and stated that I intended to cancel. For 8 consecutive months, Verizon continued to charge me, never emailed me a bill, and put $1,402.00 in collections.

Verizon is the worst company to work with. I have been with them for well over 220 years, and they are refusing to upgrade my phone unless I pay more money for a different line. I am over 55, and on an extreme budget, but Verizon has outright told me that I have no business owning a phone or having phone service if I cannot afford the higher plans. Their Executive Staff are rude and arrogant, and they want to charge you this fee, that fee, and more fees. Verizon's coverage has gotten worse, and bottom line, they want to soak you for every dime you've got without providing quality service. I recommend cancelling them now, unless you are used to have your money go down the drain quickly. Verizon have become crooks.

Do not go Verizon. Their practices are unethical and deceptive. I paid off both devices and my final bill. They charged me twice and now refuse to refund the overpayment. Instead I continue to get emails telling me my bill is due and threatening collections. I have spent hours on the phone to no end. They refuse to send written confirmation of my devices and final bill being paid and have cut off access to my account. I was a customer for 23 years. What horrible thanks. Overpriced to boot.

Do not use Verizon if you think you may ever have a single issue or question ever. Their account authorization seems to forget who you are at the slightest breeze, locking you out of the account and preventing you from resetting your password unless you spend an hour on the phone crying at the robot to give you a human. I finally cancelled my account because they wouldn't even let me transfer my service after an hour of struggling. They kept bothering to pay my final bill, and it took me AN ENTIRE WEEK of failed logins, email digging, automated phone calls, and app downloads to finally get to a human who would let me pay my final bill. I had assumed PAYING THEM would be made as easy as possible, but it's NOT. It took them threatening to send me to collections to finally crack my spirit enough to suffer through the AI phone assistants for long enough to pay. No clue how the average person is doing this.

This company is a total rip off. Make sure to pay attention to your bills at all times … I turned in my daughter's phone and paid cash for the iPhone 17 since December and somehow these clowns added a whole new number to her old iPhone which they have and has been charging me since December… Like do better. Y'all really played with me and my funds and I will not stop until I’m reimbursed!!

Not a happy camper. Was online with a rep & she said if I paid off my phone in full it would take about 3 minutes to unlock it. She saw the payment go through but couldn't unlock my phone. They now say if I paid in person it would take 3 minutes. Otherwise it takes 35 days. I used the same means of payment as I would have in person. I am now in a foreign country with no access to maps or translator. Verizon wanted me to purchase their travel pack but it had some bad reviews & overpriced in my opinion. This isn't how you treat customers that have been with you for years.

A big thank you goes out to Andy at the Verizon store on Beechmont Avenue in Cincinnati, Ohio. He was so patient in helping us, took his time, and fully explained what we needed to get started with. We were not an easy case. This manager took what it takes to help make customers happy. We hope that this reaches his boss so he will know how hard this guy works for us and the Verizon company.

I used to give Verizon a top rating, however the way they botched my order today makes me think their service is only less than ok. I'm just going to keep the devices and hardware I have, not upgrade, order, or anything else other than pay my monthly service

TERRIBLE CUSTOMER SERVICE...I called customer service to pay a bill and spoke with Jordan. He told me he wouldn't take my payment to just go online to pay. So rude and unprofessional. I see a switch coming now. They should train their customer service better.

TERRIBLE CUSTOMER SERVICE. HIGH RATES FOR POOR WIRELESS services. I pay a high rate for a business account. The business 1800 line does not work. The local Verizon store staff and manager instruct me to physically drive into the store and pay my invoice. The Verizon Sales rep that sold me the phones own voice mail is full and does not answer the direct line. VERIZON IS TERRIBLE FOR SMALL BUSINESS OWNERS. I'M TAKING MY BUSINESS and hard earned money elsewhere.

I was very disappointed. I exchanged my phone for another and they started bringing up cords and covers and accessories. They put the camera thing and protection on and gave me a cover. We asked if this came with the phone and got a non comittal answer. They charge 329 dollars Then said they needed my credit card for the activation fee not the 329. They never gave me any receipts for this. I didn’t know till the next day they had charged me the 329. I went back and they blamed the new guy and refunded me 100.

The absolute the worst, bill from $108 to 165. And nothing changed on my end, ongoing craziness monthly.

I transferred all my lines to t mobile over a month ago after 21 years with Verizon. They keep sending bills. When you call, you get transferred from one ai to another with zero voice inflection and long pauses. You can’t login since your account is closed. This time I made ai cancel my autopay and the watch lines again. It was fast to say I must settle my bill due in 12 days or it will be sent to collections. I hope to see them out of business or reinventing themselves by adding customer service.

Horrible customer service, repeated price gouging, billing for services not rendered, repeated broken promises. This company is horrible.

May with Verizon overseas stating she was supervisor and couldn’t transfer me to a United States rep and this is why I don’t speak to anyone overseas; I am writing review now on Consumer Affairs, I am paying over 150 a month and have no phone service when I ask to speak to United states based rep they say I have to call back in. They can't transfer but transferred last week, I have ran into problems with overseas stating I was a valued customer and to make things right they would send me an iPad free. I just pay taxes then I get a bill and the rep states they cannot track the recorded call that was overseas, I get an upgraded phone because valued customer and do for upgrade no charge to me and end up paying for this phone.

Back on February 8th, I received a tablet I ordered on impulse. I realized I did not need a high end tablet like that, especially after seeing how much my bill would increase. I reached out to Verizon to see about returning the item, they said I had 30 days and they talked me through the process of returning the tablet. So I immediately returned the tablet and they had record of receiving it on February 18th, well within my 30 day window. About a week or so later, I had $1800 pulled from my bank account by Verizon. I immediately contacted them and I was told after being on the phone for over an hour, that they did in fact receive my return, but someone in the warehouse failed to enter it under my account as returned.

Poor performance and overpriced. Switched cell service to Metro T-Mobile and much better at 1/3 the cost.

When I decided to switch from Verizon to AT&T after almost 12 years of being a loyal customer, it was primarily due to the unethical practices I experienced with Verizon. One of the main issues I had with Verizon was the fact that they charged me for insurance on 6 lines that I never signed up tor. Not only was this a clear case of fraud, but it also showed a complete lack of respect for their customers. I did receive promises that I was going to receive credits. However ...Once you cancel your service. The company becomes a different animal- you’re no longer a customer- all they want is for you to pay them the balance owed. I did receive small credits- 10 % owed- it was a dog fight- waiting on hold for several minutes- call back after call back- finally just threw in the towel. time to move on.

I have been with Verizon Phone Services for 8 years. Suddenly their Billing System changed. I have been paying $36 monthly for one line, then I was charged for two lines. I went to the Verizon Store and spoke to a Supervisor with the name of Michael and assured me that it was corrected. Not only it was a false information but the whole Billing System was changed. I was being charged for two lines and being informed that I have past due payments. From $52.60 per month for one line, I was being charge $118 for two lines and was threatened that my phone services will be terminated if I do not pay. Enough was enough! I changed phone services from Verizon to AT&T. I pay more but their Store Customer Service is outstanding. They have a System that can track my services and what I signed for. Verizon must put their act together and improve their Customer Service and Billing System. They will surely lose many customers.

This is the worst business in the world, got wifi and doesn't work half the time, buffers constantly and customer service is no help, say just to reset equipment, done it a million times still get crap, now can't log in so will have to find a new provider, file with the BBB and get legal advice. Verizon is not the business to get for you wifi or even cell phones, I will be pulling those also, better plans with less money from other providers, avoid Verizon and its affiliates, just want money, no customer service or help. Will get rid of all my Verizon accounts on Monday, really screwed up my Easter.

This is a review of both Walmart and Verizon Wireless. I will say just BEWARE. I purchased a special for trying a flip phone FREE and Verizon pay as you go plan. The plan and phone had a two-week no-hassle return, full refund if not satisfied. I was not satisfied and returned within the 2-week period. I returned the phone to the same Premiere Rep at Walmart. He had a problem with the register and the return, he called in a Manager. About a half hour later or perhaps longer, the return was made and the account closed. I asked, "Do I need to do anything or do I get paperwork" and he said, "No, you are good to go". Two months later, Verizon bills me. I call and speak to their customer service agents and explain the return. They said they understood and to wait. Another month goes by, I get billed again, and I call again.

It is terrible doing business with them, in the stores they solve nothing, it is complicated to communicate with them, the invoices are difficult to understand, the plan was canceled with them in december and they still charge for delivered equipment and canceled lines.

I am extremely disappointed in Verizon Wireless service. I have been a loyal customer for many many years. I am a senior citizen on a tight budget. My Verizon bill just increased by $20.00 a Month. When I contacted Verizon Customer Service. Their response was that Verizon is doing away with loyalty programs to save money. What a joke. What about us? Do we not matter?

They scam you, told me add a line, free phone, they made a mistake but phone would be free, it wasn’t. This company has gone down the toilet. DO NOT use them, and if you do record a conversation and reach out when you want to file class action lawsuit, I am all in.

I had an extremely frustrating experience with Verizon that reflects very poorly on how they handle customer orders and communication. Yesterday, I placed an order for a wireless home phone and was specifically told that the item was available at a nearby store for pickup the same day. Based on that assurance, I chose the in-store pickup option expecting a smooth and timely process. However, that is not what happened at all. After waiting a full 24 hours with no update, I contacted customer service only to be told that my order was still “pending” and could take an additional 5–6 days to process. This is completely unacceptable. If the item was supposedly available for pickup, why was the order not fulfilled as promised? Why was I not informed of any delay in advance?

Totally scammed on the pay off your phone promotion. They leaving you hanging for 2 months, 5 months in my case forcing you to pay off your own phones, then when it comes time to reimburse you, they give you the run around bouncing back and forth with customer service, before telling you you need to trade the old phones in, when that wasn’t a art of the in store deal. They will not pay off your phones so beware of the scam!!!!

Absolutely AWFUL! I have been a customer for 12+ years and they royally screwed me over. I finally upgraded my old phone. Still covered under warranty and my phone stopped reading my SIM card (so not able to receive or make any calls or texts). Spent hours on CHAT with them. Spent 3 hours in the store, the guy never has seen this issue. Again though, I am covered under warranty. I should be provided a new phone (that's what I was told/promised). For a week I was told there is a system error and they have their TOP people looking into. NO one got back to me. Then their online agents lied to me and said they were sending me a replacement (gave me FALSE order/ location ID#). Spent more time chatting with multiple agents.

I’ve had a really annoying time with Verizon, and I can’t wait to switch when my contract ends. Here’s why:

Today was my second attempt at trying to obtain a free upgrade with Verizon online. The agent kept trying to talk me into a new plan that I didn't want. I told Peyton twice that I wanted to keep my old plan, but Peyton was persistent. Why is it always a tough of war with Verizon agents whenever I try to get something accomplished? Another reason why I hate Verizon!

Verizon Wireless corporate office has no clue what is going on with their customer service department. Customer service tells lies all the time and when you need to get something resolved, no one knows or believes the other departments that have lied. I was a 20-plus-year customer and was told something and now I can't get anyone to help with the situation. Everyone needs to be aware of dealing with this company. Shop around and talk with family, friends and neighbors before you commit to a lying company. I'm getting all my family to change service.

I’m not trying to leave a negative review, but I do want to share my experience. On Monday the 23rd, I called customer service to get assistance with switching my account to Verizon. Everything seemed to go well — the representative was helpful, the payment was made, and all required documents were signed at that time. I was told that I would receive three phone lines at my home on the 25th, just two days later. Today is the 28th, and the phones still haven’t arrived.

I changed from Verizon to AT&T. It took forever to receive my final bill from them. I requested it four weeks in a row. When I finally received it, I sent it to AT&T as they are going to pay it off as part of a promotion. I called Verizon to let them know. They thanked me. Two weeks later they charged my debit card over $400 and tried to push through another charge but my bank caught it and stopped it. Called Verizon and they said a tech would reach out within 48 hours regarding a refund. No one reached out. Called again 3/27 and was told they would reach out within 3-5 business days but I'm not holding my breath. A truly unbelievably bad customer service experience. I live paycheck to paycheck and can't afford this mistake.

Interesting how representative tells you they can help you save money. But never tell you what is being taken away. On top of that Verizon wants you to keep upgrading your service and lacking in service quality. I told a rep I was good with what I had. They said they could save me some more money. Great sounds good. Didn't tell me I would lose hotspot. Downgraded all my tablets from unlimited to 2gb. The reason I found out is I went to watch a movie on my tablet which hasn't been used in a month. Got notifications that my high speed Internet is at 10 percent. So when they ask you to rate them and if they fixed the problem. Tell them that is to be determined.

I am so upset with Verizon. They have charged me for a year for an e phone that was supposed to be discontinued when I purchased my new phone. I contacted them in early March about my high phone bill. They were the ones that discovered the discrepancy. Due to our loyalty to Verizon for 18 years they promised to make this right and offered to send us a check for $600.00. We were told we would receive it in 5-7 business days. I called today to inquire about it not being here yet. Verizon informed me that they would not honor this commitment. I have recordings to prove what I am stating and screenshots of the verification. If they do this to an 18 year customer what will they do to you as a new customer? I have contacted the Public Service and the Attorney General over this matter and will continue to pursue this.

Never trust Verizon. They have been liars and crooks since they were a baby bell in michigan. My family signed up for a 3 year price lock guarantee at $30 per line. They raise our prices at least twice to $49 and then $54 per line. I was on auto pay and when I noticed they told me to bad I didn't notice it sooner. PS. don't forget to look at how many 1 star complaints they have.... just saying.

Was told I could return the phone by a rep. Went to a Verizon store and was told I could only return it if there was a death and needed a death certificate. This company sucks. Wanted me to pay $522 to get out of a contract that doesn't exist. My bill is always $66 to 100 for 1 line. I cannot get auto pay to lower due to certain banks but I have a credit card with a routing/account # but it rejected it and charged me extra for the decline. Don't ever get Verizon.

About a month ago I switched to Verizon Mobile and FIOS for home. When you have both services you can link them and by having both get a $15 per month discount. I encountered a problem when I tried to link my accounts. What I discovered is since I had used Verizon 10+ years ago, I could not use my email address as my USER ID for the FIOS account. Also, when I logged into the Verizon website to link my accounts, an old account number showed up as my FIOS account number which is incorrect. Since I couldn't use my email address as my USER ID for my FIOS account, the account representative who set up my new accounts used an arbitrary email address for my FIOS account that is actually owned by someone else.

Let me just add my 1 star review to the over 9,000,000 that already exist. I had my cellphone service with Verizon for 19 years. Then one day I receive an email from Verizon that 2 new devices were added to my account along with upgraded service to the most expensive option. I immediately logged in to my account and saw the fraudulent activity along with the invoices and additional charges. The charges were made by an employee in the Manalapan NJ Verizon store for two (yes, two) Apple iPhone 11's that cost approx. $2000 total and included a statement that the devices were waiting in Manalapan for me to pick up. So I immediately called the Verizon Fraud department and was on the phone with a fraud investigator providing her with the details.

I just switched to Verizon on January 9, 2026. I picked up a promo for $85 for 2 lines. First 3 bills I have been over charged by $50 every month so far. I have called every month to fix my billing but no one will fix it! Bad customer service and they just refuse to fix my bill! I will keep climbing to get this resolved!! Ridiculous!

3 weeks with problems. Got 2 replacement phones, both with issues, had to buy a new phone while on vacation 24 hrs away.... Now more issues on new phone that they cant fix.... Stick with ATT or any other.... these guys suck... period.

We are 30 years customers of Verizon. Purchased 2 new Samsung s24+ a year ago. With purchase, we added a Verizon corp store screen saver, with a verbal warranty by store manager 'bring it in damaged and no questions asked to replace'. Tried to do that today at a company store in Lady Lake FL. I was told to bring in original box (1400 miles away), and then work with manufacturer to replace. So I have a cracked protector next to my ear and told to work with manufacturer, who is??? I need to memorize these things. Bottom line, Verizon will sell it to you, take your $$, but give you "0" customer service. Buy a screen saver on line and get it for a fraction of the Verizon "warranted" price. The warrantee is a chase your tail exercise.

Verizon was not a good phone company to have. That's why I left and they are still wondering why?!?! Let's start about when I first signed up. There was not supposed to be any money down and then they made some story up about taxes that I was paying for in the beginning. Meanwhile the advertisement said "turn in your phone from your previous phone company and we will upgrade you with no money down". Second My bill would always change and was not the same monthly. How was the business company determining the monthly price and I walked out of the re"tail" store with a set monthly price. Lastly when they say they offer discounts through your job as long as you send in documentation be careful!! They only stalk you and want to know your information. Needless to say... They don't follow through with the advertisement they promote. Business is probably going under. Prolly why they have to push so hard!!!

I switched from T-Mobile to this BS carrier cause they promised the moon but gave me the finger after I switched. It’s been 3 weeks since I switched and still no new phones. But they are able to pound me to get paid for my first 3 weeks of service that I can’t even use. They have lied over and over telling me my phones have shipped out 2 day air. Lie they told me they reshaped lie they tell me they can’t contact the shipper “of their choice” ups and that they can’t help. But they have no problems pounding me to pay my bill and to return my trade in phones.

This is not directed at the representatives we interacted but specifically towards Verizon operations. We have a distant relative who is incarcerated. Verizon will not allow phone calls from the relative to be received. They somehow identify the call as spam and direct the call to voice mail. We are prohibited from receiving the call and therefore can't assist the relative. This unilateral decision on Verizon's part punishes not only the inmate but the family.

I have been trying to get Verizon to correct my account for 9 months. I am being billed for 2 IPHONE 16 Pro Max phones. I only have 1 phone. Countless hours on phone, emails and 4hrs round-trip to corporate store as advised and no solutions. Unable to get to an escalation team or executive relations team. I've used Verizon for my businesses since the 1990s. Customer service is in the tanks. This started when we ordered upgrade phone. New phone failed within 10 days of activation. When they finally sent replacement phone they charged me for a new phone and loan on another line. They acknowledge the return of the defective phone.

I’m back with Verizon further past 2 months & wish I had not changed back to Verizon after 2 years. First it took me 7 calls to get help with the pricing issues, promised service, plus technical help with the internet tower issues. The pricing finally got resolved but I should not have needed to keep calling to explain what I should be getting like the 2 service discount (cell & internet) plus the promise to match or better what I had prior to this change. It really sucks & I'm not happy with Verizon. My internet still won’t reach throughout my house despite adding an extender thingy. The cell & internet service get spotty some days and both are mostly slow like 10 years ago!. Dropped calls or calls that don’t go through. I have received texts that are invites fur events that I get too late to attend … taking more than 24 hours.

Verizon used to be really good years ago; but they have progressively gone downhill over the last several years. Their out-of-country call center is horrible! Just today, I have been trying to get a billing issue resolved for over an hour now! The one live person I spoke with didn't know what the heck he was doing, wouldn't listen to my explanations, kept reading from the screen as to what he was looking at, etc. I asked for a Supervisor. Then he put me on hold to "wait for a Supervisor"; but after about 10 minutes on hold, I was disconnected and no one called me back. I have now gone through the process another 3 times, trying to get a live person regarding my billing. On HOLD again.... Not to mention all the recent errors in my billing!! Plus, they keep trying to overbill me every month; so I have to call every month to dispute the added charges, added for NO reason! They are horrible!!!!! I am finally going to pursue other options for service.

The internet connection in my phone worked intermittently. The store called the warranty department who said I needed a replacement and they would overnight a new phone to me. Long story short, I waited two weeks for the replacement because every time I called they said the order wasn't placed properly. When I finally got the phone, it wasn't the one they promised. It took two trips to the Verizon store to set up the phone properly. After all that, Verizon never even offered to comp me for the month my phone barely worked.

Ordered an iPhone through Verizon recently. Verizon made an error and the new phone was stuck in ship mode. I was charged for the phone but still have not received the phone. I have called Verizon 6 times in the past 2 weeks to convince them that I have not received a phone yet and to just cancel the order/account. I am still trying to work through this nightmare. I had Verizon in the past for many years and liked them very much but things with the company have changed to the point that I will never do business with them in the future (once I wrap up this nightmare). The good thing about consumers is we can spend our money where we want to.

On March 14, 2026, I ordered an upgrade iPhone for my wife by a promotional offer online from Verizon to upgrade and get a newer iPhone for free by the 36 monthly credits. I had to pay off the remaining balance on her current phone which I paid all the fees Verizon said was owed by Debit card and selected to pick up the new iPhone from a local Verizon Authorized Retailer that was listed as a pickup location and the iPhone would be available in 1hour. I received a confirmation number and my account was changed to show the new information by Verizon.

I had an appointment at the Lihue, HI store to pick up a phone I had purchased on the Verizon website. I signed in at the store at my scheduled appointment time. I was messaged on my phone that the wait time was 7 minutes. I left the store 1 hour and 15 minutes later without my new phone and without ever having contact with any store employee. I was never greeted, never spoken to, never acknowledged. Oh, and I did shower and shave before the appointment, put on deodorant, and was dressed appropriately. There were still 3 people waiting in front of me when I left. The 4 employees helping other customers were more interested in upselling than taking care of the customers. I cancelled my order online and ordered my new phone from Apple, and will just wait for the home delivery.

when I retired, I went to Verizon to switch my phone over to a personal account. Verizon offered me a rate of $142 a month for 3 years. they assured me after talking with manager this was the best rate. This was just to switch my phone over from a corporate account to a personal account. I accepted. Later I was advised by some friends this was a ridiculous rate. I went back to Verizon and they informed me I could start a new account and get a new phone for $40. I walked out and cancelled my service. Verizon says I still owe on the 3 year contract. I said they owe me $1400 for over charges and misrepresentation. I had no intention or responsibility for a corporate account and should have been informed of my other options.

Have been with Verizon for well over 25 years and the customer service keeps getting worse and worse and the errors are unbelievable. The customer service reps either don’t understand/comprehend what you are asking on the other end or are just plain ignorant. This week within 48 hours I have wasted 2 hours and 40 minutes of my time that I will never get back. They canceled an order that was shipped to me in error and really had nothing to say about it. Waiting for refunds on two orders that were cxd one because the store never fulfilled it and the other cancelled out of incompetence. Called to ask about my refund on my canceled order and somehow that ** cancelled my shipped order and had UPS send back to them. Will be moving all 5 of my phones.

I’ve had nothing but problems with Verizon’s service. It’s extremely frustrating when your phone service stops working even after the bill has already been paid. What makes it worse is that when you try to contact support, they tell you to call a number that requires them to send a verification text message. If your service is down and you can’t receive text messages, how are you supposed to verify anything or get help? It makes absolutely no sense. The entire process feels poorly thought out and incredibly frustrating for customers who just want their service restored. For a company as large as Verizon, the customer support system should be much more accessible and reliable. Overall, my experience with Verizon has been very disappointing. The service has been unreliable and the support process makes resolving issues even harder. I would not recommend Verizon based on my experience.

WOW. The Verizon Scam is really big! Reliable network? Weird price increases. No data or service many times. 10 months. Metro PCS and Boost on 4g never fails. Verizon is a scam. Stuck. This sucks really bad. One rep agreed that if I'm not getting the service they promise then yes I can cancel and return the phone. The tech guy verified there were issues in my area, but too bad so sad, you're on a contract. I have no connection many times sir, he said, "There is a problem in your area. Should be fixed in 11 hours." So I'm stuck with something that they admit does not work good in my area, but IT IS WHAT IT IS. 55 PLUS SENIOR PLAN, A SCAM. PLS, STAY AWAY FROM VERIZON. THE service is NOT a service, it's a scam.

Stay away from Verizon for Business. Customer service is the worst. I've been on the phone with them 3 times and 1 time by chat. I ordered a new line and they gave me a free phone and told me that my monthly bill would be around $120.00. When I received the phone, I found out the bill would be $225.00 so I never activated the phone, called them and told them that I was going to send it back. They emailed me a shipping label. I sent the phone back and confirmed they received it and then I got a bill for $225.00 which I had on auto pay and the next month the bill was for $275.00. I called the customer service, that was almost impossible to understand what they are saying due to them talking too fast. They told me they would refund the money to my checking account but never did. Bear in mind, the bill was supposed to be $59.00 and change. I called them again and they assured me that the money would be refunded. Never was.

Kassic at Verizon provided excellent customer service. She could not have been nicer—very patient and willing to take the time to clearly explain everything and guide us through our issue step by step. She made the entire process easy and stress-free. I would recommend Kassic any day; she is a very pleasant and professional person. If you have the chance to work with her, you are in very good hands! ⭐⭐⭐⭐⭐

I have been a Verizon customer since I was 17 years old. I am now 33. I can not tell you how many times over the years as time has gone on, how many issues I have had with this company. Examples:

We got the phone on January 21st. Paid the bill for the phone. Before February 21st, phone was shut off. We called them and they wanted 2x what the bill was for saying we brought the phone back. That never happened. Today is March 9. They shut the phone off again saying we were past due 🤷. Either the company isn’t talking to itself or they are a legitimate scammer company. I wouldn’t recommend to anyone.

I ordered a Backup Battery for my house, and I received a three-year old battery. I contacted them and they said - "sorry we will send another one!" BUT they send me again a three-year old battery. I complained again AND I received again a three-year old battery - I guess they do not have anything current!!!! Now I paid for a battery that we last only 3 years instead of 6!!

The worst phone company to be with. There’s always an outage on the phone with no explanation. It’s getting ridiculous with no explanations. Yet, they want the bill money but our phones aren’t working.

All I want to do is switch cell phone providers from Verizon to different carrier. I've been at it over a week, countless phone calls, and growing rage against an obviously terrible company. Perhaps, Verizon, if you considered more than just your profit margin I, and many more, would consider staying. Your customer service is all but non-existent, you force me to use your AI (which seems never to understand me unless I'm paying my bill), and your coverage is not so great. I will encourage every Verizon customer I know to leave your company. Meanwhile, I will continue my quest to untangle myself from having anything to do with you.

I paid full price for my the previous model. Samsung ultra. They made me pay extra for higher memory. Now they offer me a free upgrade. And I found out they are crediting me the same price as a lower memory, lower cost as my upgraded samsung ultra. But yet, when I get the same exact size memory on the free upgrade I have to pay extra. So they are giving the same credit for cheaper phone than mine and giving me an upgrade that's technically downgraded, when it comes to memory. When I contacted support, they said they treat them all the same. Except for when it comes to selling them, then they don't treat them the same. And they cost more.

There's no excuse in all the fake and spoof phone calls. I receive every day that when you call the number back it's a Verizon wireless number. It's ridiculous. Verizon is not even smart enough to hire people this smart enough to beat the hackers. It makes no sense I get 30 to 40 phone calls a day that are Verizon wireless numbers. I believe they can do something to stop it. They just won't do it. It's pathetic and they should be ashamed of their selves in their company.

Stopped in to see what kind of deals there were for a customer switching over from At&t. Met Andrew. He completely took care of us like we were part of his family, I would Highly recommend him and this location as well. Was a very pleasant transaction.

I would like to nominate Verizon Wireless for Best Magic Trick of 2026 🪄 — because somehow, they made my money disappear twice. I made a simple payment arrangement. The deal? Half one week. Half two weeks later. Basic math. Two different dates. Not complicated. Instead, Verizon said, “Surprise!” and took both payments on the same day… split into two separate transactions like it was some kind of financial jump scare. 💸💸

I’ve been with Verizon for over 10 years. I switch to Verizon business in 2024 and at that point made a huge mistake. I made my final payment and felt everything was fine. I maintained my account and make regular payments. I applied for credit and later found out Verizon sent my account to collections and my account was marked as a charge off. I never received any correspondence or phone call about any pending charge. This all happened when I switch from regular Verizon to Verizon business. I tried to complain but the damage was already done. Verizon business has customers service reps that barely speak English. They make you hold on the line for hours at a time. I feel let down and just want out. Once my devices are paid off I’m running as far as possible from this company. They lie and hurt your credit. If you’re looking for cellular services don’t trust these guys. They lie and cause damages. I lost all faith in them and feel extremely let down.

My phone says one hour and 40 minutes and 15 seconds. I’ve been on hold. Transferred for a week now. Late night, Friday the 21st 2026 phone bill that I had with Verizon. They told me that I was five days past the date and that I have to get a new phone number. OK fine I set up a new phone number. I was already qualified for a new phone so I ordered a new phone and I had new service already. I was just gonna transfer everything. Go over to the new phone with a new phone got here. This is all Friday night so Saturday night I look to see that I have a notification saying that my phone that I ordered needs verification. I don’t have the proper verification that they need because I live at a hotel. I don’t have a PG&E bill or water bill. Besides that I don’t have. I live at a hotel so I upload the documents that I had. Some people say they wouldn’t accept it. Some people said they would accept it.

We have been Verizon customers for a while! We traded in our iPhone 15 ProMax x 2 for iPhone 17 ProMax x2! We decided that we are being ripped off! Despite the supposedly $72 dollars discount for the phones we traded in our bill increased by approximately $80. We decided to leave Verizon and still owed $1246 (x2) and now they are charging us nearly $2700 and they get to keep our iPhone ProMax (x2) without any compensation! We switched to T-Mobile and are paying half! The troubling thing is they want their cake and eat it too! We should be compensated for the phones we traded in and they should not inflate what we owe them. We have always purchased our phones unlocked and the time we traded them in for a newer model our bill nearly doubled! What? DO NOT TRUST VERIZON!!!! If we could give them zero stars we would!!!!

I ordered Verizon 5 month ago then cancelled it two days later and they gave me a cancellation # then they started charging me for a service I don't have. I told them in cancelled their service and gave them the cancellation # and said I wouldn't be bother anymore, that was a lie, I have talked with them 7 or 8 times and get the same reply we want call you anymore that's a lie, here it is Feb. and they are still calling me. I guess I will have to sue them to get them of my back. Is there anyone else out there having the same problem?

We were customers for over 14 years. When we questioned our bills continually going up over a period of 4 months we began to call customer service. Their representatives promised a credit on our next bill, but we were charged more. Their representatives are mostly over seas and hard to understand, too. When we finally decided to switch we were charged promotional credits back that had been applied for over two years. The explanation was hard to understand and we were unable to resolve. Treated very negatively after being such a good customer. I would not recommend them to anyone.

Not the Verizon I remember. Switched over from AT&T because I felt the service was poor. I am so disappointed and wish I could go back. It is impossible to speak with a person if you have a question. I was promised the world and here I am with a new phone (3 new phones on this plan) that has problems picking up calls and there is no service where I work. Given the opportunity to switch any penalty fee would be worth the poor service and aggravation.

I got 4 lines on Feb 14 and phones also and paid 900+ in all the charges and 1st of the month my charges are almost 500 again and they are saying we will give you credit next bill. Charges $160 earlier for activation and another $160 for activation and they will give me discount. Don’t buy Verizon as now am regretting switching from T Mobile.

Verizon wireless is absolutely terrible. You shut off autopay and switch service and they still charge you regardless of turning off auto pay. They tell you they'll do something and then they don't and then they have so many hidden fees and BS charges. Would highly recommend not using Verizon.

I was a Verizon customer. Recently left Verizon and took my number to another carrier. I paid out all my devices. Even after doing that Verizon randomly turns my imei as lost or stolen sabotaging my signal during hours that I cannot contact customer service for support. I think this is a cowardly mode since I did pay off my all devices. With this being said I would never ever go back to Verizon. I'd rather buy myself another phone where they do not have my imei information. Please be advised and do not fall for their scam. I am leaving my review. Sincerely a very sad customer that works very hard for her money.

I finally dropped verizon. Rip off, lied to me, customer service sucks and have finally moved on. I gave them several chances and still couldn't figure it out. I did everything to fix it no help! T-Mobile saved the day!

Boy am I happy! I got to speak with a real life person.! In a world where everyday we encounter nothing but y robots and automated "assistants" which mostly adds frustration and aggregation while trying to handle simple tasks. But fear not people, out of the h madness comes Customer Service Angel Cassie from Verizon! Handled it, Friendly ,took care of business at hand. 5 stars for Cassie at Verizon!

I called to get help with my Verizon sign on in which the system keeps rejecting my password and when I get sent a temporary password, it rejects that too. I spent over two hours with customer service (a service center in India) in which the tech support people could not figure out what is going on. How can you have a service center trying to resolve issues if they can't work on the issues?

I think it is PISS POOR to be a Verizon customer of 16+ years and get told that the ONLY way to get an S25plus phone FREE is to sign up again for 3 MORE YEARS!!! I have already been loyal for 16 years and get nothing back???? I offered to sign again for ONE year, the retention team said NOPE. The network is getting to be trash anyways. My new provider I am looking at going with will give me a phone and a cheaper plan and insurance and all the things I have NOW at verizon for 92$ a month. It will go down in a year to 65$!! I am a FOOL for even trying to TRY to stick it out with them. Whoever is doing the Marketing for Verizon has the game MESSED up because there are TOO MANY better deals going on!!! I also see Verizon is giving a free IPHONE 17 out with trade in etc and all I wanted was a 512MB S25!! Verizon can suck it. I will tell everyone I know to change over and get outta here because they appreciate NO ONE!

**STAY AWAY**. THE SALES PEOPLE AT THIS STORE ARE CON MANS. They are 100% commission-based, and get paid when they collect a signature from you. They could care less what happens or doesn’t happen after they collect their commission. STAY AWAY FROM THIS STORE. I never had service with them, yet they sent me to collections without even telling me and without my knowledge. My credit score used to be 800+ and it dropped to 620 because of Verizon. I have filed a complaint with Massachusetts Attorney General to ban these crooks from doing business in Massachusetts. I THEY ARE CRIMINALS. **STAY AWAY**.

When my phone stopped working back in November 25 I call tech support. If they had known what they were doing they would have realized the system in my area was the issue. Instead they sent a replacement phone under warranty which I never received due to FedEx not delivering on time so it was returned to Verizon which I have proof of in several formats. This phone only cost around $1,000.00 new and they are threatening collections for $5,200.00 even though customer service assured verified several times has been cleared up. The store at Valley View told us it wasn't their problem and refused to help us. We have been with Verizon 18 years and this is how they thank us.

I have been with Verizon for seven years. Very good customer service and service, but that all changed, long waits to talk to someone and bad data connections. Not worth the high costs of service. Changed carriers on January 10 and got billed for 3 weeks of no service. They are not worth the cost anymore and rip people off. Glad people are leaving their service.

I just want to let everyone know that I would not go to Verizon Wireless. They have Scam me several times. They had lied. They had made promises and guarantees that they could not keep so therefore I am in the process of filing a small claims lawsuit against them for unauthorized charges and for them to break promises and guarantees they promised me that they did not keep. I do have evidence of the chat heads that the agents had promised and never did keep so I would advise that no one go through Verizon because they will scam you and rip you off. These people have no right to do this to people and to take their money and then make them wait two to three weeks to receive some of their money but not yet keep their promises and guarantees as this is a contract. If I was to break my promise and shut down my contract they would charge me for that and it would go against me and drop my credit rating.

I want to share my experience so others can be careful. A door-to-door representative came to my home on February 18, 2026 and told me that if I paid off both of my existing phones, I would be reimbursed as part of a promotional program if I switched service. Based on that promise, I went to the store and paid off both phones, totaling about $500.

I would not recommend this co. I was scammed. In Dec 25 Verizon took money out of my checking acct and is refusing to put it back, they want to credit my acct. Instead, This is unacceptable!! I have spoke with Verizon many times and always document what's said. Still a waiting game. Soon as I get this resolved I'm going back to ATT. I highly Don't Recommend Verizon. They credit your acct or want to so you stay with them. 😡🤬

This review does not cover my current account. Why does Verizon allow telemarketers use of their unused and dead numbers? All day long I get calls from multiple dead Verizon numbers. This is extremely annoying. Yes I have communicated with Verizon concerning this very issue. There has got to be a solution, if they truly wanted to help their customers. Come on Verizon, it's truly making me want to find a different service and see if these calls will stop. For now I rate their service a 1, very poor.

Verizon is a ripoff! I got a iPhone 16 pro from them and couldn't activate it and the customer call center just gave me the run around so I returned it 2 days after it came in the mail. I wasn't able to use it at all so they charged me a 50.00 restocking fee and refunded the difference to my bank card. Now almost a month later I got a Bill from them that I don't owe!!!! I'm planning on Suing Verizon for undue mental stress and poor business practices!!!! I'm disabled and this isn't right what Verizon is doing to me!!!!

Verizon offers a "deal" on concert tickets and says early bird purchases for Verizon customers. I have been a Verizon customer for over 18 years and pay over $300 a month for my lines. This is the first time I tried to use a so called "perk". I went on ticket master this morning to purchase concert tickets for my daughter as a surprise. I tried using the Verizon early access discount. This discount floundered so I reached out to Verizon and was bounced around to 3 different representatives who each just walked away from our chat. The total time I wasted was over 2 hours and I missed my opportunity to get tickets. When I reached back out to complain, of course they didn't give 2 shit*. I will be shopping for a different provider. What an awful, disgusting display of "customer service ". They don't have any!!!

Worst service if you want to get scammed, come to Verizon. When we went there, we were told our bill would be 240. Not the case, almost 400. You try to speak with someone in store or online and there is no answer, but they tell you that the salesman in store didn’t do the math right. Horrible company, horrible service, can’t wait to get away from this company, all scammers!!!

I was a Verizon customer for several years in the early 2000's. I left when they kept jacking the price up on my "package deals". I decided to give them another try after a 15 year hiatus. They haven't changed. After a year of fluctuating bills, (which were never lower than we were quoted a year ago, normally about $20 higher) they now tell me the promotional deal we had is no longer available. It was supposed to be unlimited 2 lines and Internet with two new phones for $163.00 a month, the average I pay has been $183.00 and now they told me that my deal which was allegedly protected from price increases, is no longer protected from price increases. I will now need to pay over $200.00 a month for two lines and Internet. Buh-Bye Verizon.

I finally had to switch because customer service and their broken AI system make it impossible to regularly pay my bill without calling and being on phone for a minimum of two hours, mistakes are huge, even the humans barely understand English, but they are better than the torturous AI system that is so bad, it's a form of torture. I hate Verizon with a passion. Leave while you still can...they hate their customers even if they love your money!

Complete trash service. Dropped calls. Fades in and out. Call the customer service center is a blast. If you're into talking to a camel jockey this is great place. I get 50+ scam calls from camel jockeys now. But Verizon says they can do nothing about it. I made mistake by leaving at&t after 17 years.

I made the switch over to tmo a few months back and when I was cancelling my Verizon service, I made SURE that I had a zero balance because I didn’t want anything to interfere with porting my number or anything else. Paid my bill, 2 mo later I get a collection notice that I didn’t pay - call them and they can’t give me ANY info since I’m not longer their customer. Fortunately I had proof of payment during the dispute but that collection TANKED my fico while I was trying to buy a car so I had to hold off. It’s all fixed but their complete lack of service and INCOMPETENCE really pissed me off. I will NEVER RECOMMEND Verizon to ANYONE. I pay $37 a month now w tmo - unltd everything.

3 weeks and over 10 hours on the phone with Verizon and the problem is still not resolved. I’m simply trying to change the plan and it’s still not fixed. Representative after representative have promised to fix the problem and call us back and nothing. I have been with Verizon for over 20 years but I will be leaving them because of their horrible service.

⭐ 0 Stars – Extremely Disappointing Experience. I have spent the last two months dealing with Verizon customer service, totaling nearly 28 hours on the phone and speaking with more than 30 different agents. All of this was just to resolve a simple issue: a refund for taxes on new lines and a bill that continued to be sent for an account I had already cancelled.

A very incompetent AI system that does not answer correctly but will write you a novel about a different subject. Just a waste of time. Even tried to buy a phone and service and they will not even deliver a sim without a signature. How stupid is that? It must cost them .25 cents, but they want a sig..??? OMG DO NOT EVEN TRY VISIBLE THAT HAS NO CS. ONLY AN Ai chat. And that system tells me my email of 5 years is not correct so it will not even sell me their most expensive iPhone. Sell all stocks quick before it takes a dive!!!! This company will not survive.

Absolutely the worst cell phone service out there. Don't sign anything with these people! They'll give you a used number from someone else who got fed up with them. All I got was 24-7 robocalls. No customer service to speak to. You are stuck on a two year contract with nothing to show for it. BEWARE.

My business has been using Verizon since they came to Panama City and they bought out Alltel. Back in October 2025 I ported one of my phones out to get it off my account and to my surprise I found out that since December 2023 they have been billing me for GPS’s and an Apple watch that should’ve been taken off. I trusted this company and they showed their loyalty to me by taking advantage of me. Now I’ve been dealing with it for months, trying to get it straight and all they do is keep transferring me around, and I have pulled all my bills for the last calendar year and have found that they have stole by over billing me well over $2000 and I still cannot get a manager or financial representative on the phone to go over these bills but yet they have the audacity to keep harassing me over $1500 that they say I owe them.

NEVER try to talk with a human to resolve any issue, including trying to pay your bill. Quite ironic that you cannot speak to a person from a CELL PHONE company.

My whole life. They’re still charging me for something that I never received. I switched over to Spectrum. Spectrum is awesome, but Verizon is trying to charge me all this money now and they sold me a phone I never received, and they’ve been billing me for Years and they won’t stop billing me they say they will, but they don’t so I’m gonna end up paying for a phone I never received simply cause I don’t want them to destroy my credit. They are really bad company. I would stay away from them. Go to Spectrum. Absolutely this is a bad bad company.

I opened my account and I requested the travel pass because I was traveling overseas. I was assured that it would be available. Before the first 30 days was up I canceled the device insurance, and I asked Verizon to confirm my travel pass. I was told it was there. When I got overseas, I had no service. I used the airport wifi and WhatsApp to contact Verizon. I was on the phone with Verizon for over 35 minutes, before my travel pass was finally activated. Then in January there was the loss of service. Verizon gave it's customers a $20.00 credit, but the link didn't work. The virtual assistant was useless, so I called customer service and I was on hold for over 25 minutes. I had enough. I was still on hold with Verizon when I walked into the T-Mobile store and switched. I was with Verizon for 2 months! Worst experience ever! I will never return! I do not recommend!

Upgraded phone Oct 2025. The process of order, pick up, dropping off trade, then billing issues took me so far 6 trips to this store & several texts, for them to then tell me to go to the corporate store in Daytona as “they can better handle business accounts”. To Daytona telling me they can’t help 'cause I didn’t buy from them. To putting me on the phone with a useless rep that was not understanding that the math was not mathing but absolutely refused to give me a supervisor contact.

I was a LOYAL 7 Year Verizon customer until a few weeks ago. Our phones have been paid off for months so it was time for new phones. I got into a stupid Chat window and told this person or AI if you can keep my bill at $180 (what I was paying), or even lower, with (4) new phones (2 iPhones and 2 Pixels) I will stay with you. This conversation went on for at least an hour or more. The AI or person finally said that they could not do that. I said fine, and said I would be switching to TMobile. They said fine.

Just wasted the last 14 hours and 40 minutes dealing with customer service, tax service and retention. Nothing has been resolved. I am more frustrated than anything. I'm tired going to bed. Going to have to do the same thing again to not waste my whole life away on this I was promised and promised and promised over and over today by several agents that they were going to resolve it right now and that I was promised this and I was promised that at no extra charge and still my service is still dropping and at the end of the day nothing is resolved. I don't have anything that was promised to me except for now it's a really complicated mess of a bill. I have to clean up somehow and I'm going to have to call them in the morning or sit and chat all day again tomorrow to try to get this resolved like my life isn't dependent on this phone right now.

I have had Verizon for 11 years. But within the past year between plans and increased fee amounts, I'm paying $70 more than last year. I have 7 lines and I'm about to take them elsewhere.

Horrible. Have been with this company 15 years or better. Customer service is awful now. If you call or even if you go to the Verizon store on Clinton Highway go with T-Mobile. See how they are. Has to be better than this company now.

Verizon drafted $238 out of my account on 1/8/26. For their service I cancelled in 12/25. And said I did not cancel it. Funny thing my phone kept sending a message that said, "Connect to Verizon?" After a long wait on the phone with customer service with a person that didn't speak English very well said I was dol and told me to hold on he would see what he could do then hung up on me. I call this stealing.

Being a cancer patient I needed my internet and phones to work properly and one day I noticed that it was extremely slow. I felt it was the weather so I let it go for a bit. When it didn't get any better I called and they said that I had lied on my address and they had revoked my services without telling me or informing me of any way! Then when I tried to pay off my phones it went from $52 on up to eventually reach in $1,500. DON'T USE VERIZON!

Seriously overpriced if you don't need unlimited data. Was shuffled to multiple reps to just be told they can't do better than $60 a month for a single line. Other companies that use their towers will give me more than enough data and unlimited talk and text for $17 a month prepaid.

I have been with Verizon for 16 years & today I have had the rudest experience ever! They have been great until today. They keep turning off my phone & can't explain why. So I have had to set up payment arrangements to keep it on just to make my normal payment. I can't pay through the app for some reason, so I have to call in. They have waived the $10 fee cause of that. But today, a lady tried not to waive it & told me I owed more money than my regular payment. I asked for her to explain & she wouldn't. So I asked for a supervisor. The supervisor said she would waive the $10 fee & asked me to get on the app so we could go over what the next payment would look like. When I got on the app & explained what was showing up on my end, she said that didn't make sense & that's not showing up on her end. I said this is why I have to call in & make a payment.

This is become the worst cell service there is out there and most expensive on top of that. They claim to have excellent service but the proof is in the service that is completely opposite of their claim. I will be looking for another provider with hopes of better services and more reasonable cost.

Verizon owes me big, weeks and weeks of stress trying to set up an account that even a store employee couldn't do. And I can't pay the bill; my bank card is not accepted. They took it for the down payment.

I had the worst experience with Verizon, was a customer from Nov to January 2026. The fraud started at the BE mobile verizon store in RSM CA, the manager bluffed with with nice plans and in reality when the billing was generated , it was a huge amount, after that i had calls with Customer represenatative to negaotiate why they charged more, for all the things they promised, it was never in paper, Always ask for email when you are dealing with verizon, they dont keep their words. I had great respect for verizon before I joined the network, now I feel it full of fraudsters and expensive billing. You will be bluffed with promises by the verizon. I left that hell now.

I have been customer for over 10 years. My bill raise every month and customer service is not able to help me. The bill is not clear about the charges that I need to pay. The company promised good deals but they failed. Every month I have to negotiate and customer service is not to able to help properly. My bill start to raise after my husband decide to buy a phone more than year ago and pick up a plan for internet. They offer a good plan for adding an internet at home and new cell phone but the company raise every monthly the bill… they promise to adjust the bill but this not working. It is time to switch for another company. I’m completely unsatisfied with this service and company. This company was good a long time ago but I lost my trust in this company.

Verizon completely misled me when I added two additional lines to my account. I was clearly told that I would be receiving two phones for free, which is the only reason I agreed to move forward. Shortly after, my bill jumped from $250 a month to $410, which is outrageous and completely contradicts what I was promised. When I reached out for help, Verizon showed zero accountability and no willingness to correct their mistake. Instead of admitting fault, they hid behind confusing statements and fine print, showing no concern for their customers. The way they handle situations like this feels dishonest and predatory. Rather than being understanding or working toward a fair resolution, Verizon makes it incredibly difficult to switch or fix the issue, almost as if they punish customers for trusting them. This experience has been frustrating, expensive, and unacceptable.

Since we switch over to this company it has been a nightmare. As new customers we are supposed to have 3 lines for $30 with free phones which is the promotion sale is currently. The customer service sucks. The bill is correct. We paid $146 for the transfer. The bills are now $168, when it should be a total of $98. They messed up our numbers during the transfers. I am switching back to our old company. I would never recommend Verizon to anyone ever. Don't ask for a lead or a supervisor, according to them it's not allowed to speak with them. If I could give, then NO stars I would!!!

It’s the worst decision I have ever made in choosing a wireless company. CORPORATIONS LIKE VERIZON COULD CARE LESS ABOUT THESE COMPLAINTS. OVERSEAS CUSTOMER SERVICE IS BRUTALLY UNACCEPTABLE. Just overall Money hungry company that has no interest in the customer.

Verizon Wireless service area and strength stinks and is the worst in Alabama. I have been with them when it was GTE. Can you hear me now? Because there is only 1-2 bars most of the time. Get your shit together or get out of business!

The guys there are great. Had great customer service, Rashawn ** and Lucus all helped me out from phones accessories and home internet. Wasn’t able to get any due to credit but they was very helpful.

I talked to agent and he never resolve my problem about the travel pass. Even though my roaming is off they still charged me. Verizon charged me to much!

Great network coverage, but High prices and terrible support staff in Albemarle, NC. Unless you want to "sign up" for new or renewal, they have no time for you.

I have been a customer of Verizon for 40 years now. Recently, we moved to a new house that has 5g service. A year ago, when we moved in, the service was OK. Within the last year, all I have been able to get on my wife's phone and on mine is 4g and one bar. I have called about this several times with no change or even a call back. Tell you the truth, I don't want to call and listen to a bunch of people read off a card to fix the issue and then get transferred to another department that asks the same exact questions and this will go on all night, only to hear "We need to send someone out and we will call you back."

I have been a loyal customer of Verizon for 14+ years now. In fact a month and a half ago they started sending me messages stating because of being a long term customer they wished to grant me $20 discount on my monthly bill. At first I thought yeah what's the catch & I ignored the messages. But they kept coming, so finally I contacted them, to my surprise, they didn't want anything but to grant me $20 discount for 1 year. Paid my bill yesterday, on the 2nd month of that year discount, surprise my discount was gone.

We transferred two lines after being assured by a Verizon salesperson that no activation fees would apply. One line did not function properly, and customer service directed us—through a difficult and ineffective automated system—to visit a Verizon store. There, only one phone was successfully activated. We were sold a senior plan for two lines and again assured that all activation fees would be waived. Despite these assurances, one number was never fully transferred from Mint and remained listed under Mint as the carrier. Verizon later claimed we were responsible for the charges. A supervisor specifically promised that the activation fees would be removed; however, we only had service for two days and were billed for an entire month.

I switched to Verizon and what a horrible decision. I upgraded my phone and was told my second line would be free it was not. My bill was normally 475 a month. My bill went from $75 a month to over 300 a month. I have called Verizon times in which I was told that they overcharged me, and it was getting fixed but that wasn't the case. Currently my service is off and in order to transfer my number I am forced to pay a $300 bill that I know is incorrect. I am transferring my service as soon as I can. So disappointed in this service or lack of.

After 2 calls, 1 hour 57 minutes, and 4 customer reps, I finally gave up. We were a 26 year client and finally left for much cheaper plan at T-Mobile, after dealing with their service issues for too long. A fully paid iphone we had originally bought through VW was listed as stolen when we tried to trade in at tmobile. No matter how often I tried to explain the issue to each client service rep at VW that I had the phone in my possession, verified my ID, they couldn't figure it out and bounced me around to someone new to start the process all over again. It cost me a lot money as I can't trade in the phone now but the frustration of dealing with their 1800 number was much worse. If you go to a store they don't care as I was told when I did they only deal with sales not service.

I have been going round and round with Verizon since September 2025. They get my bill where it should be only to up to 60-70 the next month. I spend anywhere from 1-3 hours on the phone explaining this situation. They get the bill back where it should be and bam... the next month back up. Most recently, they told me about an old charge for an old phone that has never been mentioned the past 3 months. I may mention we have been with them for over 30 years. They lie and make things up as they go along. Not counting on a customer taking the time to fight the bill. They are losing a long-time customer now.

Verizon customer support representatives (at least the ones who are actually human and not bots) are evil. They will tell you anything to keep you on the phone or in a chat without doing anything to actually help. Avoid doing business with the company if you can.

On 12/4/25 I tried to start an account with Verizon via their online presence. Estimated delivery date 12/19 because the iPhone 17 was on backorder. 12/19 came and went, and I finally called back on 12/28. On the second call I was told the phone was on back order and would be here on 1/9. 1/9 came and went. I called back on 1/17 (Mon) and was told a problem resolution ticket was opened, and I would get a response within 48 hrs. (**) I waited again and finally called back on Friday.

We have had Verizon six months ago and switched from AT&T and the service was better with them, Verizon service has been nothing but issues and now we had one full day and part of another with no service and they only gave me 2 $20 off the full bill when we have three phones. We are going to switch back to AT&T as soon as we can. What a joke. Then was told we would have free NFL and a few others and that was a lie.

We are a small business in southern MD that reached out to Verizon in Nov.-Dec 2025, trying to find an alternative to our very dysfunctional phone reservation service. After days and days, we received a call from a salesperson who said he would be at our house X day at X time to make an offer that would include internet. Our internet server is Breezeline and their customer service is horrible. Our service went down last year, and it took almost two weeks for Breezeline to restore it, costing us thousands of dollars in reservations. So we made the appointment with Verizon.

If I could give a 0 on wireless service, I would. I've had nothing but no signal service since Verizon towers went down 1/14/26. I called tech support, and still no help. I work around Texas and when I stay in a hotel, I have to use wifi calling. That's just BS after they take my money for no service.

The worst Customer service, I got the internet box last year Feb and returned it because it wouldn’t work where I live. Even though they have their box back, they’ve been charging me $105.11 every month. After going in the store because my phone was disconnected cause they added $299.97 for the Box they have in a facility in Texas. Monthly payments from last year adding up to $966.37. My bill is just over $1,000 and they want me to pay to turn my phone back on. SERIOUSLY. The WORST customer service, every time I call in they hang up on me or I have to tell this story again like they don’t take notes every call. I pray nobody has to ever go through this.

Verizon Wireless took me on as a customer and made false promises. My phones did not unlock after 60 days, which was the agreement when I joined them. Both employees and supervisors lied to me and hung up on me. They will say anything to get you as a customer. Very unprofessional. Horrible company.

Please, just save your money and time. Verizon has failed customers in every way possible and have no concerns about it. Bills extremely high, ridiculous fees, liars. You know the typical multimillion dollar company.

Greedy, stingy, unaccountable, expensive... Really appreciate them thanking me for loyalty while simultaneously canceling my loyalty awards. Loved when they asked if I'd "split the difference with Verizon," after they overcharged me for three months. Moving to T-MOBILE and warning everyone about Verizon.

Suspension services on Military orders. My family has moved overseas on Military orders in July 2025. We went to the office *As we were instructed to do so, brought our paper orders, spoke with manager, who knew nothing about it; and connected us with some 3rd party somewhere else and after 2hrs that we spent there, disconnected our phone lines, paid over 1000USD for phone, we decided to leave our son's Galaxy active and place a suspension there as it would cost us 10USD/mos. In Nov i started to receive an autopay notification as the system reactivated the account. I called in Dec after I received yet another bill asking to place a suspension and reimburse me per my Military orders. I was told it was done and i received another 108$ bill.

I tried to receive Verizon. But ran into some issues! First Verizon took money off the Apple Pay but DID NOT put it back on. Then I received a internet connection box that doesn't work @ all. Then as that waiting process I get a threatening letter with a bill of $89.52 in the mail! I am very upset with how it all went down! So I prefer to stick with the Internet & phone company I'm with right now! If Verizon is NOT going to work with me over this issue!

Complete disappointment in the ability of the Verizon Customer Service department to resolve any issues. No one is on the same page nor appears to have the same training being that after talking to three different people and being told three different things, my simple issue escalated into aggravation beyond belief all with the help of these wonderful CSRs.

I initially signed up for Verizon internet to receive the free Nintendo Switch. I called in a few times and I was assured it would be available to me after 65 days of service. Waited 65 days and no Switch. Called back in and was told I was on the wrong plan to receive the Switch. I was put on a more expensive plan and promised I would receive it. I have since called in and chatted 3 different times with promises, and no manager to talk to. I was told I would not receive a credit and pretty much nothing.

Today, I was completely blown away by the outstanding work Diego in Customer Service at Verizon completed. This experience was hands down, the #1 “All Time” communication that I’ve ever had with any company, worthy for honorable mention as ***World Class Service***. I was calling about an order I’ve been tracking. I received part of it and was inquiring about the rest. I got Diego and began the story at the beginning. I told him everything I knew about the order to date as well as explained the sentimental attachment.

It won't be safe for anyone to work there. Many people are stressed out, and their customer service is terrible. You can go to many different locations and receive the same non-service. You'll find T Mobile service much better, although they might also be owned by Verizon.

WOW. 3 hours on two different calls to unlock a phone. NEVER buy a Verizon phone and try to get it unlocked. They unlocked it on the first call then it got relocked and then I had to do it again for some reason. The second time they said they couldn't do it and nobody put in the notes that they did it the first time. What a mess of a company and hard to believe the inconsistency with such a large company with all the notes etc. put in their system. I will never do business with verizon.

Today I called customer service and waited 2 hours 6 minutes to speak to someone. Earlier I used their online chat widow to get help on the issue I have. Since they were not able to solve the problem, I called the customer service and gave up.

The staff, when you can get someone on the phone, is rude, incompetent and useless in helping resolve your concerns. My bill went from $80 to $250 in one month and I cannot get anyone on the phone to help resolve this mistake. Save yourself the headache and DO NOT USE THIS COMPANY.

This is the worst company I have ever dealt with. They are dishonest about charges and over-priced for services. I have an 800-credit score, and they expect me to pay them over two hundred dollars a month in cash for cell phone coverage!! Who carries cash! Beware of this cell phone service who seems to think they are the best. They fall way below in customer service. I would rather pay a higher bill under another provider then ever go back to Verizon.

I travel for my job, so having service on my phone is crucial. The past couple of months, I've lost service more times than I can count. I've dropped too many calls to even say I have proper service. Half of my texts won't deliver. I have had a Samsung for years, and every single time it's a problem after only 2.5 to 3 years. And lately my phone lags so bad it takes seconds just to click a button and have the phone respond. I went into one of the stores yesterday to show the Verizon sales manager what was going on and even he said he's never seen a phone act up that bad. And then get told that I have to upgrade my data plan because I'm on an "old plan" and pay more money?

I got a text about clicking a link to get the rebate, but I didn't trust that it was not a scam. That's why I checked around on the web to verify it was true. I'm confident that I found credible sources so I will go to Verizon's site to claim it.

Absolutely Unacceptable – Repeated Lies and Total Loss of Trust. I upgraded two iPhones to iPhone 17 Pro Max models on November 28 (Orange 512GB and Deep Blue 256GB). What followed was months of delays, false promises, and complete dishonesty from Verizon representatives. By the end of December, nothing had arrived. In early January, a chat agent promised delivery on January 5 — nothing came. On January 10, I was told again, with many apologies, that the phones were fully set up and guaranteed to arrive on January 13. I waited the entire day. Nothing.

This is why Verizon lost my business. I went in the Saturday after Christmas to get cell service for smartwatches that I bought for my grandkids for Christmas. They asked me who my present carrier was (it was visible, a Verizon company) and how much I was paying a month. I told them and after a few minutes, they said I could get the same rate with them plus a discount on the smartwatches with them so I switched. Sounded like a good deal so I took it. It took a while, but my phone was switched and the watches were set up. The people in the store were great. At the end, they mentioned that the first bill would be a little higher, which I expected. I was paying $45/month for my previous service. That plus $15 for each of the watches would be $75. I figured another $15 for taxes and the monthly should be under $100. So I was expecting the first bill to be over $100. When I got the bill it was over $200!

We were without service for almost the entire day due to Verizon’s outage, which caused major disruption for our family and work. We have 11 lines on one account, and every single one was affected. Verizon’s response? A $20 credit per account, not per line — which feels insulting given the scale and duration of the outage. What makes this worse is that AT&T service was up and running while Verizon customers were completely cut off. Emergencies, work calls, data — nothing worked. Reliability is the reason you pay a premium carrier, and Verizon failed when it mattered most. Poor communication, minimal accountability, and a token credit that doesn’t come close to covering the inconvenience. This outage and Verizon’s response have made our decision easy — we’re switching to AT&T.

This is the worst Company ever. I am switching. Their Customer Service is rude if You can even get through. Can never get an amount that You owe. It's like pulling teeth every month. Horrible Company and rude Customer service.

My Verizon Internet Gateway device failed on Monday around 6 PM. I called Verizon, waited over 20 minutes for assistance, was told a new device would be sent, to expect delivery in two days. No device received at end of day three. All my mobile hotspot allowance had been used because I was using my phone to hotspot for my home business computer for three days. I went to the local store who could not provide a replacement cord for the gateway, could not refresh the mobile hotspot allowance, could not compensate me for three days without Internet, and lied by saying the device had been delivered. When I was suckered into signing up for Verizon Internet, a gateway device was provided to me by the local store, yet they somehow cannot provide replacements when the equipment fails within 2 years, or help in any other way.

I was very upset. Customer service was very poor answering my question. No reason why we were out of service. 😢 I think I am going to change service. The tech don't know how to talk to people. Had sick husband at could not get in touch with me. I anxiety at work. Worried about him.

One of my Biggest regrets!!! Customer service is awful to deal with. I can spend hours on hold for simple issues. Dishonest billing and false information stay away!!! And now major service issues to make everything worse. I had no idea that such a big name company can have such a awful company structure and get away with it.

This company is only good for WiFi/home service. Cell service is the worst in the business (nj/ny) not to mention the constant outages. Horrible cell phone service all around. I feel stuck based on phone payments. PS I went to upload a receipt to verify this review, and the Verizon app is down. Just par for the course with this god awful company.

Clearly, the worst cell phone service on the market. Very poor even before this outage. Can’t wait to go back to T-Mobile. If anyone is thinking to go to Verizon because of the price you get what you pay for. They are the worst.

This latest outage from Verizon has been the last straw for me. Between pi**-poor customer service, being too expensive and now this! I went to a Verizon store before I know what was going on. All the "customer service" rep told me was to go home and wait it out! I think I am going to switch to Comcast mobile to bundle it up with my cable TV and internet. It will come out significantly cheaper. It's really a shame because Verizon was good when I first got them. It is as if they get you as a customer, at which time they gradually take more and more advantage of you.

Cell coverage has been down all day, I'm losing business because of you. Fix the problem or I'll send you a Bill. This is ridiculous, you would think for the cost of your service it would not go down so often.

Worst service ever. Verizon Business has been beyond frustrating to deal with. Every time I call, the communication is overseas and there is a clear language barrier. Calls are constantly disconnected, and I rarely get a resolution. For a business line, reliability and clear communication are essential, and Verizon has failed on both. Extremely disappointed and would not recommend for business owners who value their time.

I am writing to formally complain about the internet service I am receiving under my current contract. The service quality falls far short of the terms stipulated in the sales contract and is causing significant disruption to my personal and professional activities. Issues Encountered. Low Wi‑Fi Signal Strength – The wireless signal throughout my residence is consistently weak, leading to frequent dead zones and unreliable connectivity.

The service with Verizon is terrible. I pay so much money and have terrible service all the time… After 30 years time to switch. My calls plate constantly dropped and I have no spotty device where I live and hang out.

Verizon wireless is not a dependable carrier. My android phone has lost service due to Verizon's unreliable service on numerous occasions. This has left me in dangerous situations, especially when traveling out of state. The strange thing is, the iPhones don't seem to lose service as much. Possibly, Verizon wireless cannot accommodate different types of phones at the same time? Pretty sad and scary for such a large and expensive company!

I've been a VW customer for 15 years. They used to be a high-quality wireless service. I never experienced an outage or issues with coverage. Within the past 2 to 3 years service has been terrible. There have been major outages and the service is terrible now that they have started to let other carriers piggyback off their network. Today is 1/14/26 and have not had service for the past 3 hours. I will be going to AT&T.

I switched to Verizon in November 2025 and deeply regret it. The transfer was a complete disaster—two days wasted, hours on the phone, and more than five technicians involved. Several agents even hung up because they didn’t know how to fix the issue. My bill is over $30 higher than promised, one of my paid lines still doesn’t work, and trying to reach Verizon again is pointless. Once I’m finally able to speak with someone and get my bill corrected, I’ll be switching providers immediately. All the hype for what has been an absolutely terrible experience—nothing but frustration and disappointment.