Verizon Wireless Reviews

The corporate representatives are horrible. It took two hours and two representative to cancel one phone line. The first representative; Mark would not let me speak to a supervisor. He changed the amount of my bill over and over, while trying to get me to not cancel. He had me set up an online account to then block my access. He sent me a shipping label to return my phone and afterwards informed me that I would still owe the full amount. I asked why would I send the phone back and still to pay it off? I called a different number and the experience wasn't much better. I won't do business with Verizon again.

Before buying a GizmoWatch for my son, I somehow was able to chat with an agent who said after taxes and fees for my area, my monthly bill would be $15. Couldn't set up an account after purchasing, so I called Verizon. It wouldn't let me through because my phone number isn't a Verizon number (it actually is, but it's prepaid). The chat won't let me talk to a person so I can't get anywhere. I called Verizon from someone else's phone and they couldn't help me with my account because the gizmowatch won't get calls or texts from them, nor can you click a link they send on it. I paid my bill over the phone with them.

My niece moved from Fresno, California to my home in Arizona, we have no cell service in our area so her Tmobile phone does not work, we have Verizon with a signal booster in our home connected to the internet for service. She has tried 4 times to get a Verizon account and they have approved her twice and then canceled it due to "Fraud" and then they denied her 2 times in a row stating they cannot identify her with information provided. If it was "FRAUD" we wouldn't keep trying over and over again with the exact same information for the exact same phone. Fraud tries once maybe twice and then gives up and moves on to the next victim.

I have been with Verizon for several years and in all honesty, I regret giving them so much money over the years. Their customer service is awful. Once you're in the door - forget about being treated well. I recently went to upgrade my phone by ordering a replacement online in which I will mail in my trade once I receive the new phone. I have done this is the past with no issue. Well last night the website kept glitching and placed my order on hold. I tried to verify it multiple times, but no luck. I reached out to Verizon and was told that my order was being canceled unless I sent them a copy of my ID to the fraud department.

Seniors beware of Verizon! I am almost 70 and have a senior plan with Verizon. My rates were higher than some other senior friends so I had an online chat with a Verizon Rep who assured me that they had lowered my monthly rates and my next bill went up over 30%. I had another online chat and my bill went up again. Both reps assured me in writing they had resolved my issue. How can a major company train their representatives to outright lie? That is a new level of deception. I have screenshots of the chats - I will upload those if possible!

The store is maintained by very professional customer service oriented professionals. They will assist you in finding the best product and service for your needs. They listen to what you're looking for and match their services to meet your needs.

I’m going to post this nonsense and cancel my services as soon as I get home. You are saying that it’s my fault that you duplicated my accounts and messed up my credit. I have auto pay on my account for a reason. If money was owed it should have been taken out. I’m also going to get legal counsel for this.

I have had 2 phones since switching a year ago. Both have had major issue. Plus the service sucks compared to Sprint/T Mobile. I am not happy and you won't give me a new phone. Verizon sucks. Please help

I applied for Verizon business phone, but due to many restrictions, I declined the service. Now I am getting invoices from Verizon and my bank account is charge by T-Mobile. I Called Verizon several time & since I have no account, they cannot help me. I faxed 2 memos to T-Mobile trying to verify the reason for the charge & also send a fax that I will take a legal action for the charges, but no response either.

I honestly do not have enough allotment in characters to detail all my issues I have had every month over the past year. Terrible, unexperienced staff, wrong guidance. Lack of effective communication. This is even with talking to a rep in the headquarters location. Who refuses to give me her supervisors info. Choose a different carrier.

I can't even begin to tell you how many times I have called them in last week or even mention the # of work orders. All I was trying to do was to get a business line forwarded from one office to another temporarily. They are extremely slow to get anything done. If they say it's going to pay 12 hours, don't believe them. You have to speak to at minimum 3 people as they keep transferring you, they don't listen and can't get it straight what you want done. Horrible, horrible service.

I ordered Verzion because of the promotion. I was billed correctly for 2 billings then my bill got higher and higher. They would disconnect because of their mistakes then charge a reconnect fee! They keep billing me for free tablets and watches that were free so we finally realized that we been overbilled for 6 months, though after 9 separate phone calls to Verizon billing all averaging 2 hours each they finally corrected there mistake in the overbilling then refused to credit me back the late fees and a disconnect fees that my account was charged over there mistake! I HIGHLY recommend staying as far away from Verizon Wireless as possible! Read all the reviews! It isn't just a single incident by any means! They have done this to customers for years!

Horrible service provider that is mediocre at best. A bunch of communists honestly. Service sucks most of the time. They send you like 50 notifications when your Bill is due multiple ways. All they care about is money and not their customers. A monopoly basically.

I called Verizon to make payment and had questions regarding a discount on my account. Fernando was patient understanding and helped me quick very. I had called other times and this the one time a representative had great customer service and knew what he was talking about, guided me and was great overall.

Wireless service is terrible, prices are ridiculous, and as soon as you port out your lines to a new carrier they lock you out of your account online. I had 5 lines, plus 2 watches, and iPad. You'd think they'd want to keep a long time customer...they couldn't care less.

Very poor Service. Make it so difficult to pay a phone plus they will charge $10 to pay over their phone. Do not recommend this service. Worst service ever. Customer service are very lazy to hook up your account.

I switched over to Verizon from Spectrum Mobile and traded in my iPhone 13 Pro for 14 Pro. I never received a credit for it. It has been almost 6 months. I have been calling them for last 5 months and every time I call they tell me it will show up on next bill, but it never shows up. I even went to Verizon store and they can't even help me. I have tracking number and location code where I sent my phone. They used to tell me they have my phone and just need to process the credit and it will show up on next billing cycle, but now they told me they do not have my phone. I have UPS receipt and tracking number for my trade in. They took my $1300.00 phone and refusing to give me credit on my bill or returning my phone. I regret switching to Verizon. I promise you good promotion and hide all the fees and don't deliver on their promises. I recommend everyone to stay far away from this phone service. And don't believe their trade-in scam

History, So in August of 2023 I ordered two phones. Wrong phones sent so I kindly went to the nearest location and tried to get the situation fixed. I encountered the rudest representative ever. She first acted as if she really didn't want to assist me with my situation. Mind you this was after I was told to go to the store for a more personal experience. So I called customer service and was sent two return labels sent the phones back. Ok so now this is where things go absolutely wrong. After going through the process of paying money for the phones sending them back. The return of my funds were shorted. I paid 89 and was only refunded 66 dollars no lie. Asked about the rest of my money never got it. But they insist on sending me bills for phones and service I don't have either.

As many others are doing during these difficult times, we contacted Verizon seeking remedy to save money on our outrageous monthly bill. We have two devices. A phone, and an iPad. Both are billed to the tune of $165 a month. Very difficult to say we are getting the value of $2000 a year when other providers are charging nearly half that price. On a positive note, the representative with Verizon seemed to be empathetic and offered their sympathy during our chat. But alas, no alternatives to save us money were offered. We were simply told sorry, there are no options other than to pay off your devices entirely. (Almost $2000) Which, as we look on the market right now, we have found these devices can both be purchased second hand for less than $900 total. This is not a good company to do business with. We do not recommend service with Verizon Wireless.

Bought a new Iphone for $1200 and it arrived 3-1/2 weeks later. Everything worked beautifully, except it could not make or receive phone calls. After 4 hours unsuccessfully using their online troubleshooting pages, I got on the phone for another 4 hours with their incompetent support staff. As my call moved up the chain through 3 different people, they added 3 different numbers to my phone, and then hung up on me when I expressed my rage. The following day, I went to one of their stores and the tech person marveled at what a terrible job they had done. He eliminated the additional numbers and in 5 minutes my phone was working. My entire day's work was wasted.

I switched 2 business lines to Verizon May 2023. I traded 1 phone and was to receive monthly credits for the trade in for 36 months which would lower the device payment to $22/month. Today is 10/20/23 and they are still charging me full price so I'm paying $38.68 every single month. I have reached out to the executive team, the customer service team, spoken to supervisors. At this point, I've probably wasted over 20 hours on my time trying to resolve this issue. The rep allegedly verified receipt of the trade in August after I provided the tracking number several times. Keep in mind, they send customers a return label and that's what I used. UPS confirmed delivery on multiple occasions. And nothing, the issue persists.

I don't even want to give one star! Horrible experience switching over to Verizon Wireless. The true bait and switch - in store they promise a free iPhone 14, $400 credit for the old iPhone, and a $30 to $35 monthly bill. None of that is true. I'm paying $93.00 a month, have to pay for the new phone, and only got $200 credit for the old phone. I've been trying to get this resolved since May, and it's still not fixed. They will lie, lie, lie to get your business. They tell me to come to the store so the regional manager can take care of the issues, yet he's never there when I arrive at the appointed time. I do not recommend at all!

I recently acquired a Verizon Wireless plan and a new iPhone from the Verizon booth located within Costco. Following my purchase, I eagerly awaited the delivery of my iPhone after having paid all relevant fees, including the sales tax, and signing a three-year service contract with Verizon. Unfortunately, my experience took a turn for the worse when, after patiently waiting for three weeks, I still had not received my iPhone. In my attempt to resolve the issue, I contacted Verizon's customer service multiple times, only to be informed that UPS was responsible for the shipment. To verify the status of my package, I reached out to UPS, only to be told that the package had been returned to Verizon due to an incorrect address on their part.

I was given wrong information for an international plan when I went to Japan. I was told I would not be charged for calls from cell to cell if I had an international plan for 30 days. They were wrong. I got had nearly $400 in charges. I have been on the phone with Verizon for hours on end with no success. I was told I would get $150 credit only to be denied. No one can tell me what the problem is and they refuse to allow me to listen to the recordings. This has apparently happened to others. They have people answering calls from different countries giving wrong information that the customers rely on. It is almost impossible to speak to a supervisor. I will never re-sign with Verizon. I am considering filing a lawsuit or looking into a class action lawsuit against them. I have seen many others making similar complaints.

I have a Galaxy Fold 3 512gb phone. For almost a month now my wifi and speaker does not work. I have spoke to over a dozen Verizon Customer Representatives and they still haven’t been able to help me. Today I spoke to Jaime from Verizon. Jaime told me that Samsung no longer makes the 512gb model and that they can only replace my phone with the 256gb. So I ask her, "so I just have to take it as a loss…" the 512gb costs a few hundred dollars more than the 256gb. She tells me, "Unfortunately yes you do." I am so frustrated, I pay the extra money every month for insurance and I have auto pay so I am never late on payments. And this is the treatment I get back from Verizon. I guess I’m switching carriers.

I joined Verizon's mobile service in Aug 2023 on a $75 unlimited plan. Since then, I have received two bills with an additional monthly charge for "Minimum term service contract fee" of $20, bringing my monthly total to ~$110 after taxes, etc. I paid for my iPhone upfront in full so it should not relate to that. I have been on hold with customer service for several hours and no one can tell me what the charge relates to exactly. On my last call with customer service, I was transferred back and forth and placed on hold for over an hour, the line drops on their end, and they never called me back. I would not recommend Verizon.

I was a 20+ year subscriber. I was eligible for $800 off on a new phone - S22 I believe. The ignorant salesperson at the Verizon store couldn't help me with that because he was so busy so I was told to call VZW and someone would help me. Over nobody the next few weeks I called several times and couldn't be helped despite having multiple emails stating that I was in fact eligible for the discount. Then after 2 months someone finally said that yes I was eligible for the discount but that expired after 45 days. Anything I could do? No, unfortunately I waited too long to talk to the right person. I was so happy to hear that!! I then paid my $150 one line bill (30 for the phone) for the next year as 5G began. Awful.

I returned a defective device in their package. They confirm that they received it but have not given me the 1199 credit. They want me to pay for the return and then they will credit me back 300 per month until I have the full credit. In the meantime, they will terminate my service if I don't pay. Why should I loan them 1199.00 with no interest and the threat of termination?

Worst service ever. I finally after 2 years of torture I canceled them. They still want me to pay for a month of no service. I canceled them 2 months ago. They threatened me with my credit. Find another phone company. Verizon is not worth the headache from day one. With 729 more days did not get better. They overdrew my account twice in a row because they took money from my bank before the due date. No money in my account. Cost me an extra $30. Called them. They more or less said too bad sucker. Two years of **.

My phone has malfunctioned and I have a three-year warranty. I called and talked to a gentleman who assured me I would get a phone replacement in two days, nothing was received so I called again and I was told no order was submitted and this rep assured me I would get it in two days with no fees. So I said fine, two days go by and nothing. So I called today and was told by a rep named Paul who also guaranteed me I would get it tomorrow overnight, but he refused to provide a shipping order or a confirmation page.

I have insurance through Verizon/Asurion. Not sure exactly how it works. You'll find out about it in my review. I have ZFold phone. $1,800.00. It is the first expensive tech thing I bought for myself. I love the phone, EXCEPT, about 1 yr. after my purchase, the inside screen wasn't working properly. There were no scratches or anything wrong externally. It just wouldn't work all the time when I opened the phone. So I called Verizon and they told me to take it to Asuiron. Those guys there are great. The guys there told me I have to have a ticket/case with Verizon for them to fix it.

I started off last year in October. I got two phones from my parents. I returned one within the 30-day timeframe because my dad passed away. I got charged for both phones. They didn't carry them over on the account. They set up a new account charged me $1,300 for it. I complained and got nowhere because they said it was too late because it had gone to collections. I knew nothing about it. I'd received no phone calls, no emails, no mail, nothing to indicate that I owed them any more money other than what my monthly bill had been and I had been paying that on a timely basis.

Verizon offered free phones if I traded the old phones and kept my account for 3 years. They sent me a return label. I returned the phones, but Verizon charged me $50 per month for the new phones. I called 4 times over a few months. I spent hours on the phone proving that I sent the old phones back. Every time they said, after at least an hour on the phone, that they now see that I returned the old phones and they will adjust the account. But they never did.

I was attempting to place an order through a trade in promotion for Verizon Wireless. I had a few questions and a chat box kept coming up asking to assist. I asked the question, was given the answer and instructed to click on a link to complete the order. I did, however; there was not an option given to add a shipping address. I clicked the order and immediately contacted customer support to add a ship to address. The person told me they could assist me with any problems, however after much discussion, the only thing they could come up with was to cancel my order and place a new one, but my trade in would not be applied because it had already been applied to the previous order.

Signed up for senior plan, 2 lines, $80.96 monthly July 2023. Being billed $120+ monthly. HAVE to call monthly and fight for Verizon to honor plan. I waste 50+ minutes EVERY MONTH. They try to trick into accepting a new "reduced" plan that costs more.

Verizon, overall, offers great products and demonstrates a commitment to customer satisfaction. However, I've had a particularly disappointing experience with Verizon Wireless in Atlanta. The quality of service has significantly declined, which surprises me considering their general reputation. One concerning aspect is the consistent hiring of a specific type of personnel in this area. These individuals seem disinterested in their work and will go to great lengths to avoid assisting customers properly within the store. Furthermore, when reaching out for assistance over the phone, they often rush through the conversation and provide misleading information, making it difficult to resolve issues effectively.

On or about 7/2023 I ordered internet thru Verizon experiencing many problems with my previous carrier, in regards to my identity. I assumed a company changed might help. I noticed recently there was an email, but associated with me on my account, full access to all of the data in my home. With limited IT experience I attempted to remove and could not, it was greeted out. I called Verizon multiple times they indicated they could not, remove either. I have experienced Compromised password, conflicts in email, social media and credit.

We had some kind of region-wide mobile service failure throughout the day today (OK/TX panhandles) , and anyone I know who tried to talk to Verizon's service-evasion personnel was met with scripted lies, denials of any problem with their equipment & accusations of problems with user devices. One person I knew actually had an operator sabotage her phone settings remotely after leading her to believe that this would address the problem, which it didn't. Verizon's website is intentionally set up to deny any form of direct contact, the chat function continually demands that you log in when you already have, there is no page for reporting service problems directly, and all these people seem to care about is trying to talk you into buying more of their junk products.

Complete scam of a company, absolute worst customer service. I feel so sorry for the employees they must get abuse, after trying to cancel my account for a year I still can't and it seems no one even knows how. You can't even cancel an account. How do you expect to have a reliable product? They just keep adding on more fees even after 3 year contract ends. I can't imagine they stay in business much longer. DO NOT EVER BE A CUSTOMER, AUTO RENEW CONTRACTS.

I just want to say recently I have had a lot of issues with Verizon. Unfortunately the internet is not great as well as the billing department. They took money out without my consent recently. When I called to speak with a representative it was very hard to understand and she hung up on me. After waiting on hold for 14 minutes! After this I will be looking for a new cellular company for my family.

Choose another service provider! I have ongoing bad experiences with Verizon Business. You always have to go through their phone support which puts you on hold constantly, or hung up the phone, or when they call back they hung up again just to state that they tried. It is very sneaky and rude. My biggest concern is that you agree with them on something over the phone of which you are not getting in writing and the next time you have to start from the beginning the hours and hours long calls.

I switched phone carriers from Tmobile to Verizon last year. The process was mostly completed on March 11, 2023 after placing my phone order online and picking up the phones, four phones/four lines, in a Verizon Store. As part of the deal through Verizon to switch, they offered a $200 per line rebate in the form of a prepaid Visa gift card. I should have received four gift cards totaling $800. After about 90 days of not receiving the cards, giving them plenty of time to be sent. I contacted Verizon and was given forms to fill out in order to receive the rebates, nothing at all was said about a deadline. I filled out the forms and was told they would be processed in 7 to 10 days and they would mail the rebates out.

Do not trade in Your paid in full cellphone because, you cannot pay off your new device early for balance owed. First, you'll break Contract. #2, you will owe what that new phone costs, ie. Samsung23ultra+ $1300.00, no matter how many months you've paid on it.

Preordered an iPhone 15 Pro Max on September 15th. Asked agent what my iPhone 12 Pro Max was worth in trade. First said 730.00 I told him we along with 7 others on our account have been with Verizon for almost 11 years and wanted to know if I could do better. Talked to someone like maybe an associate and then came back said they would give me 830.00 so I said ok. Took all my info and sent the charge to my Discover card and it showed pending. Phone came in on the 27th of September and they charged my card and it was declined.

First things first if I could give negative star ratings I definitely would. On August 12 I purchased a brand new Samsung Galaxy Tab S9 tablet and Samsung Z flip phone. I received both devices on the release date of August 15. I had the devices for a little over a month when I decided that I no longer wanted the devices especially after seeing the new monthly bill amount and so I looked at my receipt and realized that there is a 30 day return policy. Let me preface by saying my issue is not with Verizon’s 30 day return policy, but with the things that happen when you contact their customer service for answers regarding their policies and procedures.

I’ve had to contact Verizon 3 months in a row just to receive the credit for a phone I returned within the grace period. Each time they state a ticket was placed and 3 months later I’m being billed for a plan I don’t even have the phone for. Never once was the phone removed from the box. Representatives keep me on the phone for 30mins then disconnect me. So 3 months later nothing has been resolved.

Verizon said this would not affect my credit. THEY LIED. Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months.

Went to our local Verizon shop in Park City, Utah (in Redstone). We had a 11 am appointment. Our goal was to change our service from ATT to Verizon. After 2.5 hours there (NOT exaggerating) they were unable to convert my husband’s phone at all and my phone which is now Verizon could no longer receive any calls from AT&T carriers. A disaster. The group there was incompetent and unapologetic. I will never go there again.

Ever since I had my first cellphone, I have been using Verizon. A month ago, I started to look a discount from Verizon, after receiving multiple e-mail offers from Verizon to replace my aging phone. The experience with Verizon, online, on the phone, at a local store is unsettling and terrifyingly bad. This experience immediately prompted me to switch to another big carrier. First, the e-mail offers is a scam for the bulk part. There is no sure answer and deadline with it. Customer service on the phone claims they have expire despite it was a only a few days old. Verizon online stores is a nightmare. It makes all the good discounts until the very last steps where those offers are removed without explanations. They are counting on a customer to click Submit without reading it further.

Not only do they make it so your bill creeps up monthly, they are impossible to get ahold of. One call can last hours, often with many more calls for follow up. I have never actually been able to get my bill down, I cannot seem to get away from them. If you use the mobile app to cancel an add on, the app 100% of the time freezes. Also they push the protection program but cannot tell you the deductible!

We were upgrading our phones, I found iphone 14 plus for zero a month, didn't say with new line, just said we could get the phone at zero dollars a month. We find out later that the zero dollars they say was for adding a new line. No, it just said if I wanted new phone, I could get iphone 14 plus. After signing reading contracts, we checked and they charged my bank card 106.24... People, do not fall for this poor pitiful act Verizon is putting out there, if the zero payment is for iphone 14 plus, tell it in black and white, that it's for new lines, make it clear from the start, instead of lying. You have been dishonest on several occasions. Beware!!! You should never put your trust in verizon! I will tell my huge family about this, verizon will for a fact be 5000 people less using their service.

A new Ad came out. Called My Verizon for 25 dollars a line, my wife and I are on SSI and we are looking for ways to cut our bill, Customer service did not have no Idea what I was talking about, after I was put on hold, I was told I did not qualify for that, Now we been a customer with Verizon, when they were call GTE, and we are paying top dollar for our service, we were given one time discount by Customer Service but we never got discounts, in fact we were charged more than our standard bill, we usually live on WI FI in our house and our car, to sum it up, we been lie to, overcharged by Verizon, and our phones don't work were we lived, now we were trying to change our phones to another service, We own both of our phones, we did not buy our phones from Verizon, Verizon said we are not allowed to used our with another service.

I am a very long time (20+ years) customer of Verizon Wireless and I have been seeing ads on TV for the past month from Verizon Wireless stating, "If you sign up for the Unlimited + plan you will get Sunday NFL Ticket from Youtube TV ON US." I called in about a week or so after I saw the first ad to customer service & signed up for the Unlimited + plan and. Was promised that I would get an email or text within 2 days with the final steps for setting up my Sunday NFL Ticket with Youtube TV. I never received an email or text message, so I contacted customer service and they told me that they could offer me $100 off the price of Sunday NFL ticket and I said that is NOT what your commercials say and also NOT why I signed up for this plan.

I have been with Verizon for many years but theirs service has been getting worse and the agents are not very good at listening or trying to solve the issue. I went through 3 customer service in 2 days trying to solve the sudden increase of my bill. First one was in a hurry to finish the phone call. Second agent had me on the phone for more than 35 minutes and still unable to figure out the issue. Then my call was disconnected after I insisted to speak to her supervisor. Anyway, I was told that one of my discount was removed, $20 per month but I actually see a $40 increase in my account charges.

I purchase the prepaid line from Verizon, and after 2 days I cancelled due to bad coverage at my place, and they didn’t want to refund the money which was $90. I think that is not fair of taking money from consumers.

Their service is not always that reliable as sometimes my phone only forwards parts of a message in their network even when in good reception areas. Their payment website can be as spotty as their service when I log in to pay and their site is down but they are quick to bother you once they do not receive the payment their website could not process for what seems problems on a very regular basis.-Edward **

I do not appreciate you randomly going up on my bill. I have been a loyal customer of your company for years and I wish companies would reward loyalty instead of going up on their prices randomly. It forces customers to jump back and forth from one company to the next if they want to get the "special offer" or "better deal." Why not just reward good paying and loyal clients instead of running them off by continuing to increase their bill out of the blue. I was thinking of changing to your internet, but this last increase shows me that I do not want to go with you since you continue to increase your bill with no explanation and out of the blue. These bill increases are very frustrating.

We have been customers of Verizon for over 15 years and this is the worst experience we have had. We are eligible for upgrades on all of our phones, so we choose my phone to upgrade for now. When we went in to the Verizon store we were told that we could get the NFL Sunday Ticket with YouTube on all of our lines. We upgraded my phone to the Samsung Fold Z (love my phone), the agent helping us was also assisting 2 other couples, he mixed up our lines, So I was getting my husband's info on my phone and vice versa. Got that fixed at yet another store. Got the ticket go on my phone, then went to watch it on his phone and we can't.

If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan.

I've been a customer for awhile now only because the service was more reliable. And I needed it for my job. For some reason, I get charged twice what everyone else is paying. And I was told when I signed up that if I kept my account up and paid my phone off I'd get a free upgrade of my choice. That was a lie. And they didn't even honor my trade in I bought from them that cost me a small fortune to get. I paid 1500 for an S9 not even a plus just an S9. They said they would knock off $250 and I could also use my device dollars I'd been saving towards the upgrade. It was 100. They didn't do anything they said. And now I've got a huge bill because of them. And they refuse to take the last of what I owe for last bill instead they tacked it on to the next bill so I'll have to pay even more almost $300. And now I have to pay it all immediately because they tacked the $90 onto my next bill.

I have purchased 13 Promax a year back and paid it off from Verizon. When 14 promax got released I got tempted and as the trade-in value was $800 from the verizon I wanted to go with that. Hence I enquired online how can I do that with one of the verizon agents. They advised me I can trade in my 13 promax device and get $800. Here they suggested me to take the new device which is $1500, 512gb as they don't have the smaller ones. And even they suggested me I just needed to pay only $600 extra as the old device is taking care of $800. I also wanted to be sure if I want to get out of it anywhere in between, they said $800+amount paid for device will be taken off and the remaining need to be paid.

Okay, I've been a customer of Verizon for over a decade and "WHAT HAPPENED?!?". If have a simple question about a bill or want to upgrade my phone or my plan; suddenly, I'm being asked by the agent to let them take over my account so they can add services and extras to my plan that have nothing to do with what I'm asking about. For example, updating my billing information and upgrading my phone. It was like being bullied by a scammer.

Went to Verizon. They said free phone, free tablet, free smartwatch. Was paying around 250 a month with my old service with 6 lines. Now paying like 400-500 a month, beware nothing is free!! I feel like I'm paying for it all! They can't make up their minds if it's 300 a month or 400. Can't afford this! Just paid 597.00 and some change to get everything turned back on so if they cut you off for nonpayment it will cost you 30 dollars a line to have it turned back on! Can't give up any lines they say or I will have to pay for the watch and tablet. What a big rip-off! I've got 3 months to go on this contract. I'll probably be living in my car by then so I can pay the stupid phone bill!!! Never again will I go anything Verizon.

Poor communication. Misleading information. Will be switching services—am in the process of seeing what will be best for me. Buyer beware. Nothing for loyal customers. Limited options. Sincerely detest this company.

I can’t even explain how many hours I spent dealing with the 200 dollar switch rebate for switching my line to Verizon. First the email for me to do the rebate was never sent and that took minimum four hours to get them to send that and then after I got it submitted and waited. It would go from submitted then to “processed “ and it would say within 24-48 hrs it would be sent to my email and then a day later it would disappear and this happened three times. I was actually on customer service chats and calls for a total of over 20 hrs. Cause I would keep track. Finally a manager told me he was crediting my acct 200 for all my aggravation and that I would also be getting the Visa card and to this day I’m still getting the runaround and they are saying the 200 credit is what they consider the rebate but I screen shot my ENTIRE conversation with the manager and they have no place for me to email them and show them proof. I was getting both.

Verizon has the worst mobile service around. You drop calls constantly, can't connect most times because of a week signal. Keeps getting more and more expensive. Verizon needs to give the people what they're paying for.

Overall, the experience I had with Verizon’s customer service is by far the worst I have experienced. I don’t write reviews. I had to for this one. Their actual product (wifi and phone service) is pretty good but if anything goes wrong and you need help, they are completely unreliable and instead of trying to serve you the customer and take care of your issue they will just create more. No one should have to deal with this level of inadequate and unprofessional customer service from a cell phone service company.

Updated on 09/12/2023: Greetings. Verizon has not resolve my billing issues as of yet. The customer service had sent me email that they are working correcting the issues, since then no response, I was with cust service for 1 hour +, very helpful, but not resolved. I need to disconnect my service. Waiting for response, please. Thanks.

Verizon's customer service is the worst I have ever been involved with. I kept being cut off when asking a question, told to calm down, told that I was too emotional, that I was interrupting him when I was trying to get clarity, was denigrated as a customer. I wanted to cancel my service because of all the problems I was having with them. He told me I could only cancel online, which we could never get into our online account, or at the store. Then he began to complete the closing process with him. When I called him on it he said all along he could complete it. That was a lie. He never said that. Closing date was 4 days away, but has now blocked all services on our phones. Terrible, terrible company and customer service.

Was with Verizon almost 20 years, and never could have imagined it could get this bad. They used to be the best, with local call centers, and real customer service, now they are beyond horrible, and like the other reviewer said, seem to be trying to get rid of people:

Verizon Wireless has the worst customer service I ever experienced. I trasfered my services from T-moble to Verizon. I spent from 11am to 3pm at the store trying to transfer my 3 lines with no success. 2 days already and can't transfer the 3rd line! No one has a clue how to help me and the store at Palm Desert in Washington was terrible handling this problem!!! They end up giving me phone number to make me resolve it on my own!!!

I was with Verizon for 21 years. My daughter deployed to Germany so I bought the monthly international plan. My phone bill was $996. They did not tell me that there was a 250 minute max, then it is 25 cents a minute. I could have purchased 30, 1 day passes for $300. They would not help me. They don't care about the customer. After 21 years, I switched to Spectrum Wireless. This is the thanks you get for serving your country at Verizon.

After a complaint to Better Business Bureau the rep admitted that they cannot provide the service im paying for and did not offer a resolution that wouldn't be forfeiting the 8 months of payments I've made on the equipment. This seems unethical as well as unfair. Unethical because the representative admitted that they cannot offer us functional service. They admit that Verizon cannot deliver the services we were promised. Unfair as they are unwilling to buy back the equipment we bought making assumptions of promised service capabilities in our area. If you're wondering why I didn't figure it out right away it's because it took a couple of months of customer service conversations to sort out confused number/equipment combos between phones and watches. They kept saying it was because I had created an extra line. Just a mess. And the service has gotten worse not better in our area. I don't love att but I'll be going back asap.

I've never written a consumer review before and I'm not a big complainer. But Verizon has just broken my heart. I was loyal for years, multiple contracts, phone lines, etc. Thousands of dollars. But I've always loved their coverage and service. However, in the last 5-10 yrs, it's like they are actively trying to repel customers, by thwarting any form of communication with them. Every query is a dead end., or needs some PIN which you've never chosen. Of course, they want you to just pay the bill and shut up. But when you have already disconnected your phone line, and all you want to be is DONE WITH THEM, even then... you can't find closure. And then of course, there is the fear your account will end up in collection and damage your credit rating. Others have told me all phone companies are like this. Verizon seems especially skilled at creating massive layers of admin to discourage communication. And they are a phone company!

I'm 62. I'm a college student. I travel every season. Verizon cut off my data in Florida. I lost one semester of funds because I had low, unusable internet. It took two semesters to save money to get back online. I went to Verizon store to pay my bill. I asked for a better service. The salesman took my $200, upgraded a phone and gave me "TRUE" unlimited service. He added a screen protector, a car charger, and a phone case with a brand new phone, assuring me this is what I needed for the new service. I was in shock, I never pay more than 150$ for a Moto G power, with excellent battery life. I am an old school, budget strong, customer. But I trusted the bill would only increase 25$. The leftover $35.03, was to be applied to the bill so I wouldn't get overcharged the first month to break my fixed, tight, budget.

Beware that Verizon will continue to charge you even after you are dead. When my grandmother passed away we notified them so they could turn off her service. Months later they are still billing her. We called a bunch of different times and they always gave us the runaround that we couldn’t make changes because we weren’t on the account, that they couldn’t turn off her service. They just froze it but continued billing her. We sent them the phone back, copy of death certificate, everything they would ask for. Each time they said we would be receiving a refund but never did. After more tries they came up with a bunch of nonsense charges as to why they couldn’t give us a refund. How do you charge a deceased person for a phone that isn’t being used and was paid off????

A Disastrous Experience with Verizon Wireless: Broken Promises and Deceptive Practices. I feel compelled to share my recent experience with Verizon Wireless, a company that has proven itself to be the epitome of unprofessionalism and a lack of accountability. The litany of issues I have encountered over the past few months has left me deeply disappointed and frustrated as a customer.

Go with Cricket Wireless $55/month. No extra fees, no hidden charges, no nothing..But a relief from Verizon. 18 days now and still no refund for all equipment returned 2 days after purchase. Upsell the crap out of everything, and shock when you see the first month's bill.

Those who have read past reviews know I always rate Comcast the worst company in America! Verizon is a close second. My wife’s 2 year old phone stopped working. That’s bad enough but she was 100% lied to. She was told for $100 she could get a new phone in 2 days. Well she received a phone that didn’t work and went to a different store who couldn’t really help. It was not a new phone but a refurbished phone and it doesn’t work. Shame on this crap company and the employees taught to sell at all costs even if it means lying!

I spent 4 hours on the phone with several reps last night from 10 pm to 2 am est. just to be transferred and told after all of that I was told to call back in the morning. I pay for 24 hr but I can only get so called help from 9-5. I can't stand dealing with Verizon.

I am in process of a move and wanted to switch carriers as I had a good experience in the past. There’s people within the company that are stealing your personal information and tracking information and intercepting your delivery. DO NOT get your items delivered to your home. My 2 packages were stolen in route and my new account is hacked that I cannot access nor can other customer service reps. While submitting a claim, I was getting emails thanking for activating my service and my bills would be mailed to me. The rep was concerned as she could see the activity while she was processing the claim. Be weary! I have froze my credit accounts as I do not know how much info they have and plan on using. WATCH OUT!!

BUYER BEWARE!!!! We dealt with Crisantos A., store manager at Matlock Rd. Mansfield, Tx and he upgraded our phones telling us it would be an extra $30 per month total for both! Total **!!!! They are actually charging us $50 a month PER PHONE!!! We are retired and would not have purchased these phones, we would have gotten something cheaper. SHAME ON YOU CRISANTOS for lying and cheating your customers!!! I think we are done with Verizon after this.

These people are the worst ever and I will never try to shop here again. Upon talking to one sales rep I was told that I was approved for a $7,000 credit line. I had my information ran several times giving these guys my social, birthday, phone number and everything I was told that I was approved and that I can pick up my devices from the store. I never got an email to pick up the devices but then I got an email saying that my order was being canceled because of the devices wasn't picked up within 72 hours. I called several days before I got this email and was told that the items were not ready. They had me signed several different documents saying that my order was complete and apparently it never was. I have talked to over 15 people in this company and no one seems to help me. This is the worst customer service. The worst self department I have ever dealt with in my life. I will never do business with them again.

I have had Verizon Wireless for a good part of 20 years. LOVED THEM! Never had any issues, in fact I LOVED verizon up until last 3 years ago. First, it was the billing; Adding charges for things I had no idea were about and only after being on the phone for nearly an hour each time, they took the charges off. This happened at least 6 months out of the year. And... it was ONLY after I told them I was going to a different service which I was very serious about because my business was suffering because of this. Finally, it was too much. I was losing money from my business so I went with a different service.

Stay away from Verizon and their 30 day free trial is a scam and no one will help you with the trial. They claim no one has access to which I know somewhere there is someone who has access to the trial account. They have locked down my esim to prevent it from being activated with any other mvno that uses Verizon coverage. Even Customer relations won't help you!

I had the worst experience ever with Verizon! They put me on the wrong plan and wouldn’t correct the error. I called them continuously regarding my astronomical bills and they said would correct but didn’t. They took me through the ringer with all the calls/chats. The sales rep was deceptive and misleading. Verizon should be sued for their deceptive tactics. I had to call and go into corporate store and they never resolved the matter. They wasted 7 months of my life and caused a great deal of stress. I will Never refer or utilize their services EVER!!!! They also sold me a defective phone and never would replace it. Who have cell bills for $400 or more? That's a new car payment. A cell phone bill. That’s hilarious. Verizon is a big scam!!!!

I’ve been using Verizon Wireless since 2004. It had great coverage, trouble-free service and exceptional customer service. I stopped the paper bill around 2013 and viewed my bill online and paid via a credit card. Soon, when Verizon emailed my summary bill, I paid it via my bank. A few days ago, I decided that I wanted to see my account online. To my surprise, I could not access it. Customer service couldn’t help. Technical support couldn’t help. The technical support at the local Verizon store checked my phone and reset it. He told me that it was a Verizon problem and sent in a ‘trouble ticket’.

Verizon Wireless offers ZERO assistance when it comes to customer service. Combined with the most convoluted technology lacking website, they just make it impossible to do business with them. We have finally cancelled our service and we are unable to pay our balance online, even though the website tells us we can. Part of the reason we have left Verizon is that two weeks ago, I tried for an hour to pay my bill online, like I have done every month for years, no luck, and no help! For a technology based company, one would think they would offer the best online experience especially considering their total lack of customer support. I now need to make a 30 mile trip to pay off my account. In my opinion, Verizon is THE WORST COMPANY to deal with....

Eight separate telephone lines, 3 separate accounts, and 22 years of business to this company and in the last year and a half I have spent over 20 hours on the phone over 10 hours in person and again this is a light guesstimate dealing with customer service and billing issues. Verizon does not care about its customers and customer satisfaction except when you’re buying from them and then they treat you like a king. Once you’re locked into that contract you are treated like nothing no matter the over $1000 you give them a month.

When I first switched over to Verizon a year ago the gentlemen that helped me opened up two accounts for me under my SSN. I could not complete my account set up and had to go to the store to finish it. While on the phone I was told there was nothing they could do that I would just simply have to wait until they reviewed the issue even though it was an error on their part. I had to argue with them for hours to fix it so I could set my account up. Fast forward to months later the second account was still open and they were still trying to charge me 105 dollars for an account that was never even an active account. Finally got them to "write off the account" and was assured this meant it was no longer open and would not be sent to collections etc etc....

This is the Verizon Wireless store at 340 Washington St Boston Ma, 02108. I have Complaints and grievances against what the workers and management has done to me. I have been a loyal customer for three years. And yesterday, the Store Manager ** was dismissive, rude, arrogant, pompous, snotty and smug. He didn’t know how to talk to his customers and he treated me like a **. Excuse me, he treated me as if I was the used gum under his shoe. ** couldn’t decipher a simple YES or NO Question. Cody’s disposition was completely and utterly unprofessional. I was to a point where I had to raise my voice.

My Apple 13S quit allowing me to unlock with FaceID. I have insurance on this phone through Asurion. Asurion told me I needed to get the phone replaced through Verizon. Verizon had me send the phone in, and sent me a reconditioned phone. My phone had no apparent physical damage when I sent it in, as I can prove via pictures. Verizon now claims the rear camera lens (not the front camera that caused the issue) is scratched and wants me to pay $335. I've been on the phone repeatedly for hours with worthless Verizon reps in the Philippines. They can not logic their way through me telling them that the phone was not damaged (as evidenced by the clear pictures I took with it), and that as I had insurance through Asurion, I have no motive to lie about it. Bottom line: there is no customer service with the company. Absolutely terrible!

Called customer service because my Motorola G Power kept disconnecting from cell service. To get back on service I had to switch to airplane mode then back. When I did have service speed test reported 1.8 Mbps and sometimes would come up error because it was too slow to measure. I tried everything they asked such as clear cache, reset my cell settings, factory reset, new SIM card. Nothing worked, then was told I needed a repeater in my home even though it happened at home, work 7 miles away, Walmart, the park, it was not an isolated issue. I have lived in this house 15 years and never had cell issues, until this past year.

I have been a Verizon Wireless customer for at least 20 years. In the last year my coverage has been terrible. I am experiencing dropped calls and the inability to make a call. With elderly parents, I cannot risk not being able to use my only phone. I have contacted the company THREE times for this issue. The most recent time, the employee told me that he can see the calls are dropped due to network issues and it is happening in the afternoon at peak usage times. This is not a phone issue. I will definitely be switching providers!!!

One of my highest expectations with a cellular provider is effective call filtering so that when my phone rings it's someone I want to talk to. 3 weeks ago, I switched to Verizon because their coverage at my home location was slightly better than the competitor I was with at the time. (Effective coverage and call filtering are equally important to me).

Needed to change info for auto withdraw. Said only could be done electronically which did not work. No request forms were offered that could be filled out. Tried all options both electronically and in person for three and one-half hours to no avail. Plus the gentleman at the store was less than courteous to say the least. And that’s being polite. The phone service is great. But their customer service rating is in the minus.

Be careful they charge you fake charges. My bill was $190. Per month they charged me $400 and they cancel the wrong insurance line. Now my phone is not working and they can’t do anything about it. Now I have to buy a new phone.

I was told by the representative at the store that I would receive a $400 trade-in credit in accordance with the promo that was going on. I only purchased a new phone because of the promo. Instead, I received a $35 credit. That's $365.00 that Verizon promised me and did not give me. I contacted customer service multiple times about this problem. At first, I was told that they had made an error and it would be resolved within a few billing cycles. It wasn't. I also received NO contact in regards to this issue from them. I contacted them again and now they say that I can only get the promo value (from April 2023) if I upgrade to an unlimited plan. The rep never told me this and I have never heard this before now. This is not the first time an in-person rep failed to give me correct information that resulted in my loss of hundreds of dollar. Would not recommend - They are not honest and take advantage of customers.

Had Verizon Mobile for over a decade, extremely expensive for average coverage, ended up canceling to switch to Mint (literally a third or the cost for so far better service), and when I canceled the online chat person (who was very helpful), told me explicitly (I asked like six times) that after we closed out the account we wouldn't need to pay anything further and were done with it. Then a month later they start emailing us about a partial bill for the last month, which wasn't a big deal, except that they wouldn't let us pay it with the closed account, wouldn't let us sign in because the account was deactivated, and wouldn't let us contact customer service without the account.

We have had Verizon for years, no service at our house constant dropped calls and dead zones. We even tried their booster, still no service. We do not live in a cluster so we get nothing. They only offer new customers new phones, treat old customer poorly. I plan to switch waiting on broadband! Verizon makes life stressful! For way too much money!

I'm a little disappointed with Verizon Wireless. I have been a loyal customer for years now and lately my service has really been bad. When I first joined Verizon I knew that Verizon was more expensive than other companies, but I was willing to pay the extra money for the service. The connection has gotten so bad that I had to buy a hotspot so I could connect to the internet. I'm not sure what happened to Verizon, but I believe that I'm paying way too much money for mediocre service.

Seen and was warned many years ago about Verizon and their con games with the billing cycles…Guess what? I didn’t listen in a time I needed to react quickly because of service issues causing me to lose money on my end…Came to them from AT&T down here in South Florida because of carrier issues…issues that followed me and caused loss of wages due to inadequate services…Was told in store $80x2 lines…bill was to be $160…6 months later…$245 was best I’d ever see after every bill was up and down $300 or more every other bill cycle from the $245…Still have crap service which was supposed to be 5G and if I had to rely on these phones to make money, I’d possibly still lose money because of said crap service…Last bill here was $776 hence the reason for the review today…These clowns are hustlers and have been at it a long time…

My experience with Verizon Wireless has been extremely terrible, stressful and a waste of my precious time. From the very first day of getting our phones at the store, to having our monthly bill be a different price EVERY MONTH for 6 months straight. I would have to be on the phone EVERY MONTH at least 2 or 3 times asking them questions regarding my bill amount and why no one is competent enough to answer any of the questions or resolve the issues, the FIRST time. It was stressful for my husband and me because we were having to spend hours and hours every single month taking time away from our jobs and kids, just to call Verizon and try to resolve the issue (which never ended up getting resolved) That was an ongoing issue for those 6 long months.

I currently have 8 lines for my business through Verizon. They run promos to get a "free phone" when you add a new line with their service. However, when they send you the actual contract, it shows that you are paying for the phone via monthly installments (aka NOT FREE). Then they tell you that you'll get monthly credits to cover the monthly cost of the phone as long as you keep the service. However, the credits don't come through on the bill. So, then you call into customer service, and they ask you for something in writing proving that the phone was supposed to be free. Funny thing though, when you place the order they won't provide anything in writing unless you push real hard. GET IT IN WRITING. Then they do a bunch of research while you wait on the phone for at least 15 minutes.

Sold me on switching by offering a rebate of $500 per line for two lines. Never received $1,000 rebate and only got hours of run-around; chat; customer service phone calls, the rebate company, the store manager. Finally after 8 months of being told it was fixed and I’d get it in 6-8 weeks, the store manager in Belle **, PA just admitted that I wasn’t going to get it. Should have stayed with AT&T. T-mobile has the best pricing by far but poor service where I live. I would never have believed I could be so blatantly swindled.

Had Verizon for several years with a few issues along the way. Customer service has always been challenging, but the past several weeks the challenges were insurmountable. The phone number for a live person abruptly hung up after informing me my call was not within service hours and without letting me know what those hours are. Was traveling abroad and had issues with International services. Tried several days to use the app for customer service, finally got a response on day 4, which led to over 5 hours of my vacation on chat with various incompetent agents. My problem only got worse during this time and in the end had to revert back to what was partially working on the International plan.

Been with Verizon for 30 years. I have six lines and my bill is well over $400 per month. I see tons of other companies with much lower rates available. Why do I stay? Because I am loyal. Do I get anything for it? A tiny 20 a month credit Service lately has been horrible. My parents have two phones on my account and their service never works at their house!!! Never. They don’t have good internet and live in the country and there is no service. Their neighbor got a booster free of charge from Verizon and they have never offered us this option!! Frustrating they don’t fix their issues. I am finally at the point I may shop around for a cheaper plan!! I have to.

It is impossible to get a straight answer from their CSR. Also, you are put in a verification loop when trying to access your account online. Back and forth between your phone and your computer trying to access billing detail. Verizon doesn't want you to question your bill so they make it impossible to view!!! Get paper mailing for your bill, Or go to T-Mobile!!

I received an email from Verizon stating I need to verify my Military discount, at first I thought this was a spam email because I was thinking to myself, why do I need to verify my military service, does my military service expire? I was appalled that Verizon would need me to verify my military service again. I did not get an answer, I was just told that they do this from time to time. Why? I will be shopping around for another carrier and see if they do this to their military family.