Verizon Wireless Reviews

After 4 hours of trying to get help online since they had stopped my fully prepaid cell service I gave up. You can not get help without signing in and filling in info you do not have on hand as well as it won't accept your cell number. They just disconnected. No way to get to your records to help you. Their answer was call....Which you cannot do because you're disconnected on a prepaid phone. I am 73 and don't have the knowledge to do a new phone. Even if you can insert your info it doesn't accept it and won't get you a human to chat with. The site kept timing out a lot and then it is just gone. What a mess Verizon customer service. Nightmare, frustrating doesn't even begin to express them.

SCAMMED! I got a Samsung smart watch when I got my phone because I had to sign a three year contract at $5/month. It included it's own phone line and I was excited to use it at school, as I am a teacher and do not always carry my phone with me. $5/month at 36 months = $180... The watch would have cost $300 outright, so it was a no brainer. About 2 months in, the increased the price to $10/month. Now, less than 6 months later, it has increased to $15/month. Of course, they are not tied to the $5/month price I signed up for, but I am held to my 3 year contract, or pay for the watch... The only reason I got it was because it was less than $200. At full price, I would have gone without it! What a scam! They told me they can increase the price as much as they want, and I am still held to my end of the deal. Guess I have to pay for the watch... $15/month at 36 months = $540!

Verizon is by far the worst customer Service and tech support I have ever felt with. I purchased a brand new iPhone 16 pro max late December and within weeks it stop charging and to jump through hoops to get them to replace it logged in hours and hours on telephone with tech support. Received second iPhone 16 pro max. Within a few weeks same thing happen. Phone would not charge. After again going to the store 2 hours and 45 minute received my third replacement Feb 25 2025 and last week phone started acting up and quit charging again and now the send me a refurbished iPhone in a box with absolutely no bubble wrap, no packing, just the phone and a return label and they expect me to accept this.

I am so incredibly angry at Verizon Wireless! All I want to do is order a new phone. No one at customer service has any clue what they are doing. I first attempted to order a phone on April 15 - 9 days ago!!! I checked off the boxes and signed to authorize the purchase and then paid for the taxes during this call. For some reason, the order did not go through. The person I was on the phone with had to pull in a supervisor. I again had to pay for the taxes 2 more times. I received a message saying the transaction was complete. All of this took over an hour on the phone. Over the course of the next 7 days I have received multiple emails and texts stating my order needs to be completed otherwise the order will be canceled.

Had a great experience with Anthony at the Verizon store in Havertown. Anthony worked it out that, with promotions and discounts, we got two new phones and are paying less per month than we were before. He also set up and prepared our phones beautifully. We couldn't be happier.

As a small business owner, I need internet equipment to work well and seamlessly. We just had Verizon Fios installed on Friday and I'm hopeful our upload and download at a snails pace will be corrected. I've been a loyal Verizon home customer since the 1990s---a long time. It didn't occur to me when setting up a first business studio that Verizon would offer anything but the best. Unfortunately, I was wrong. The equipment that was recommended and delivered in November of 2023 was not what was described. I thought it was simply a problem because of our soundproof podcast room. That was not the case. Lesson learned---the equipment just didn't deliver the upload and download speeds expected. I'm still loyal to Verizon but my trust in their competence has decreased significantly. Charity S

Hello! I have been a Verizon customer for 23 years. Many times I have wanted to switch. I am on my last legs with my last calls. When I checked My Verizon account and saw I had 2 phone lines. I was not informed when I got home internet, that a new line was assigned for internet. After 5 calls to customer service asking why I had 2 lines and could it be removed? Each representative said they would remove the #. Only until I spoke to Grace and then supervisor, Len, was it explained to me needing a line for internet.

I've Been with Verizon Wireless for 21 years. Very sad to say customer service has completely gone down the hill. Multiple promises of call backs from supervisors that never happen. I would definitely look elsewhere.

They steal!!! I was traveling by plane from the US Virgin Islands to the mainland. Verizon charged me for a Travel Pass because the airplane took a route THROUGH the Bahamas. They sent me a text saying “Welcome to the Bahamas, your travel pass is activated”, when I wasn’t even there!! When I called to ask them to remove it, they LIED and said they would, but of course never did. They are liars and a very unscrupulous company. When I call back again, they will either refund the bogus travel pass or cancel all of my lines.

I have been a longstanding customer of Verizon Wireless for over 10 years. I have a business account with 5 lines on it. Recently, I was mislead by false advertising- illegal. They claimed a free iPhone 16pro with trade in- no problem. So, I was told they would have to add an extra line to get free deal. I agreed, not being told that I would be charged an extra monthly charge $59.12 now. That’s after the $23.16 monthly credit for 36 months. That’s fraud, class action lawsuit coming. I’m talking to lawyers now!!

Ok, I switched to VW 5 days ago, 4 lines. The Cell and data service stopped on 1 of my phones. On Ester.... No shops are understandably open. The 611 is 'reached us out of business hours'. I tried to chat, what a nightmare! No help at all, I was transferred from 1 rep to another 6(!) times: had to go thru the personal verification every time, and.... the last 'rep' just stopped chatting. I've waited for 15 mins, no response, none. Wasted 2.5 hours of my life for nothing. Please do yourself a favor - find another provider with the basic understanding what a customer service should be in the USA. Thank you.

After 23 years on Verizon Wireless, I have reached an impasse. After the company's CR line totally screwed up my plan and promotional cell order, I tried to enlist the help of the Brea store. Over the years, the Brea store was always the go to for upgrades and solving problems. Not anymore! When I went in the Brea store this week, I was informed that they could not help me and that the CR line would have to handle the problem. When I asked how do I solve problems that the CR line kept introducing due their lack of skills and produced screenshots, the young lady told me there was nothing the store could do. This forced me to to contact the CEO executive office. What was stunning was the complete lack of empathy the young lady displayed. It was obvious she just wanted me out of there.

I was with Verizon for over 15 years. They made it extremely difficult to keep my number. My husband has spoken to them 3 times over this process. My phone got stuck in a limbo for a month because of Verizon not releasing it and now I have to start over with a new number because I’m sick of calling and being told everything is is order by Verizon and then having AT&T tell me they haven’t released it.

1 Star. Beware of Deceptive Sales Practices at Verizon Thomasville NC. I feel completely misled and taken advantage of by the Verizon store in Thomasville. I purchased a phone outright—Or so I thought. What the sales reps conveniently failed to explain was that my "trade-in credit" was actually being spread over a three-year period. That means when I recently switched to Spectrum, I was hit with a bill for over $400 for a phone I was told I had bought outright. Had I known this, I NEVER would have traded in my old phone. I would’ve simply bought both devices at full retail. This kind of omission is unacceptable and borders on predatory. The service is expensive, and the sales approach feels sleazy and misleading. Save yourself the headache and the money—Switch to Spectrum or literally any other provider. Verizon at this location will tell you anything to close a sale.

If I could give -5 I could. The service is great. Love the home internet box. BUT they double charge for ALL UPGRADES, PHONES, AND SERVICE. Just upgraded phones, paid off old phones, paid upgrade fee. Have been charged twice for upgrade fee and phone payoff! Twice! And maybe someday they will refund it. Maybe... they will refer it to another department and sorry, no, you cannot have that in writing.

I am so frustrated that Verizon was charging us seniors $183 a month for two phones, with limited data. We switched to T-Mobile and our bill is $90 a month for two phones with unlimited everything. A huge failure on American soil. Verizon, ESAD!!!!

Called to cancel a second phone number not in use. Instead they cancelled and lock my own personal number. It has been over at least a week and nothing has been done. Verizon blames their IT department and in the meantime I am left without phone service! This situation is causing lots of problems as I am in the middle of getting care for my aging father, Medicaid, VETERAN affairs and others, which were all under my personal number. What a nightmare. Please don’t use Verizon. Pure disaster!

I activated 5 lines with Verizon. I wanted the $25 plan for each phone. The customer service rep assured me that's not a problem then activated the lines on $40 plans and added $10 perks that I never authorized. They couldn't set up my military discount. I was told 2 phones had equipment charges of $8.66 because that was the promotion, but come to find out they are charging me $11.39 per phone.

Avoid Verizon’s Store at 712 Kingwood Drive, TX – Unauthorized Changes & Costly Unresolved Issues. In February 2025, I visited this store to inquire about a possible phone number change. Instead, I experienced: Unauthorized Line Added: A new line was added to my account without consent, increasing my bill. Incorrect Device Entry: Staff used an EMEI number for a device I do not own (listed as a camera), complicating my account. Costly Service Changes: My plan was altered to fewer features without explanation, raising my bill—and after attempts to correct this. to over $200/month for one phone.

Possibly the worst service, due to lack of coordination between the Fios and their mobile service. Online agents are the worst among all. You have to call and that also takes a long time to address your issues

I have been in a billing dispute for almost 2 years now. I have been told about 10 times that the billing will be corrected and that I will see the change in the next 2-3 billing cycles but it never gets corrected. It seems that every customer service representative & supervisor is from another country. They say they will correct the problem but never do. They say they will get back to me but never do. It is frustrating. I’m not sure what else I can do.

Verizon is saving money at the expense of customer service like any good corporation, paying people in Manila 50$ a day. Those agents have no accountability for their blatant disregard for our services, poor communication, and will even cover for each other if you try to complain. I was on the phone for 4 hours once just trying to activate an eSIM, hung up on multiple times. No one cares at verizon and no one is held accountable. I hate verizon. They are an evil corporation.

Avoid Verizon. customer service is almost non existent and to receive auto pay discount need to follow the following strict rules. 1. Have to use bank account, and not allowed to change account without losing the discount. 2 Never try to pay the whole bill or partial bill early otherwise lose the complete discount. The service is 99 percent reliable despite slow data speeds.1 percent you lose service randomly for no reason and they can't explain

We were in the Forest City, North Carolina. Verizon and the manager was very rude and unprofessional. She began checking customers that were arriving well after us and completely ignored us. Needless to say we won’t be back there. Will be going to Shelby.

My 1gb of internet speed is HORRIBLE. I get constant spooling, freezing and service disruptions constantly. When I call, for a short, very short time service is okay. If I were not moving soon, I would change providers.

If I could leave a zero star review - I would. Long story short I sent them my old phone (samsung s20 ultra) which they are providing $27/mo "credit" yet that credit is negated if I attempt to leave. This tells me that they are commited not only theft but also fraud. Stay away from Verizon and go elsewhere. Sending smoke signals might be better than dealing with a corrupt corporation such as Verizon wireless.

I want to thank the employee at VZN Fraud Dept for saving me money after providing horrible service when I was investigating what turned out to be fraud (possibly internal fraud--how many data breaches has VZN suffered? Customers should research this before opening an account with VZN.). Customer service and the fraud department have very poor communication. They are incapable of explaining issues to their customers. They spend more time trying to avoid saying the wrong things so their company does not take accountability when internal fraud occurs.

My phone bill was $60, so I paid it. I arrived at work only to find out that my phone was interrupted due to insufficient funds and I'm like, I just paid it Sunday. So, all the press this and that. So, I decided to add $7 bucks and my phone was turned on. So therefore, my bill is $65 bucks, that'd be a negative. Switching to another carrier.

Glitchy low budget website and absolutely pathetic customer service. I signed up for a $100/Mo Travel pass option before going out of the country for two weeks. The plan showed active when I logged in and checked on the day of my flight. Then during the course of my stay they charged me 8 times for $12.99 daily charges plus the $100 for the monthly. I called and disputed the charges on my return, and an client service specialist told me she was waiving all the daily charges. Then 5 days late my bill got auto-paid still with the daily charges.

Very bad experience with the verification and fraud department. Are you guys really offering postpaid services? They want me to take only prepaid services why? I wanted to get a new account and move from AT&T but I felt AT&T is better. Verizon customer service told me I am fraud and they cannot give me more details because they cannot verify me. Hello I am legal citizen paying taxes earning good with all legit documents and you cannot verify then who do you verify? I am really frustrated as I was in calls for more than 7hours with them. Really waste of time. Verizon if you have team like this you face more losses in future.

Just don’t do it. All their call centers are outsourced and they will throw you from one rep to another. I was trying to get my son a phone but one of the reps messed up my order because she didn't understand me. My son is now in a camping trip with no phone and I’m hating Verizon minute for it.

Absolutely HORRIBLE experience switching over to Verizon from AT&T - DON'T SWITCH! I got 3 lines with Best Buy indirect agent. The agent didn't tell me that waiting for a new iphone 16 base model in mail would cause it to hit in a different billing cycle. So, Verizon is WAY overcharging me with only 2 lines on the 1st bill. In addition, I cannot set up for auto pay because I was trying to fix this bill -- and they CANNOT DO ANYTHING PER THE CUSTOMER SERVICE MANAGER. Total rip-off and they won't make any concessions to fix it- ABSOLUTELY UNACCEPTABLE and it is just wrong & deceptive. Never again.

Verizon Wireless is very good at lying, betraying, defrauding, duping customers with false promises. That is exactly that they did to me. First they lied to me that there will be increase in pricing when they duped me to sign up for mobile service. Then few months later comes the price hike. Lie # 1. Then they gave some promotional credit and clearly there was no mention that I will be asked to pay back if I canceled service in 12 months. Lie # 2. Then I cancel service as I have had dead spots at work and their customer service has been horrendous.

Verizon has the worst customer service of any company I've dealt with, their reps will even outright lie. I was with them 3 times and left for them not fulfilling their jobs. I was out of the country and got a text saying my service would be suspended due to late payment, I had auto pay as I do with every single monthly, quarterly or annual bill I get. I told them I can't do your job for you, it's your system. I left them, I then got a lot of emails and text to come back so I did. But I told them I would not pay a new activation fee, they said I would not be charged one.

Worst customer service I have ever seen. The entire year+ I've been using Verizon I have never been able to get ahold of any customer service agents via the phone or internet chat, so I end up having to go into a store, where they usually fix the problem. Today, 4/3/25, I get a message from Verizon saying I had used up all of my mobile Hotspot and that it would renew on 4/3/25. I always get this messages when my plan renews and the mobile Hotspot usually comes right back on, cuz, you know, same day. However, while I was in the middle of doing homework on my computer (running off of my Hotspot) and I got this message, the Hotspot completely went out and has not come back on.

Over 14 hours yesterday dealing with close to 20 different representatives none who were able to find a solution to a problem that they created! Inoperable cell phone, was promised to receive one overnight – Only to find out it would be delivered a week later! Because of the urgency, I try to go directly to three different Verizon stores, none who were able to help me! I couldn’t order a new phone, until the cancellation of my original order was completed! Three different representatives told me it would be completed instantly only to find out it would be another 24 hours! Took a day off of work, extreme effort, driving from one location to another with no results. I’m not sure how Verizon gets away with cheating and being unethical with the customers – But I think it’s time for class action suit against them! Giving them one star is far too generous..

Verizon’s promotions for gift cards cannot be trusted. I became a customer last Dec because Verizon was offering free iPhone 16 Pro plus gift cards, ranging from $100 to $300, if you met certain requirements. I met all the requirements, according to the sales rep who helped me complete my purchase over the phone. It took several months after several phone calls and visits to a Verizon store to get the $100 gift cards. My plan was also eligible for a $300 gift card, which Verizon will never give me because they say that my purchase did not qualify for the obscure reason that the sales rep, who made the purchase for me, failed to add the coupon in the shopping cart. Now, how would I have known that? The sales rep works for Verizon, therefore, Verizon should rectify the situation because it was their employee’s fault. I am writing this review to tell people not to fall for Verizon’s sweet deals.

What a disappointment. I had been with Verizon for 30 years and they continued to charge me twice the amount of their closest competitor. I contacted them twice at the Maumee store to match Spectrum Mobile and they basically said my 30 year loyalty was worth nothing. I went with Spectrum Mobile for half the cost and just as good service.

Switched from ATT to Verizon on December 22, 2024 due to a $300 rebate offered for switching carriers. Everything was done online through Verizon. I verified that I qualified for the rebate with my agent. We received our 3 new lines and sent our old phones to Verizon for credit. They received our 3 phones and were accessed on January 9. I filed for our rebate with the code I was given. After a few weeks, we hadn't received anything other than the confirmation email that they had received my submission. I reached out to a Verizon agent and was assured that everything was good and I should receive my rebated delivered to my email in approxiately 5 days.

The Verizon Customer Service Side is Absolutely Horrible. I switched from AT&T 6 months ago and I’ve had nothing but issues from product, service, & billing. The most recent issue was billing taking money I didn’t authorize. I went online to schedule a payment arrangement and the app quickly switched/glitched and took money from my checking account. When I asked for a reversal of payment I was told it takes 7 business days to reverse. Hell it took you milliseconds to snatch the money I didn’t authorize! I absolutely hate how Verizon lacks accountability and professionalism! I’m switching to another carrier ASAP!

The promised discount. Didn't get it. Messaged several times. They kept sending me to other reps. One even stopped helping. Last one said they sent email about me losing discount? As I changed my plan??? Even though I have proof of changed amount guaranteed in the Verizon app. Along with my bank statement showing a higher amount. 16 years been a customer. What a joke.

After numerous (8 attempts) attempts to correct a billing error, and messages from Verizon customer service reps that issue had been resolved, it was not, in fact, resolved. Today I called again for the NINTH time and was assured - again - that the $200 overcharge for home internet would be rectified. We shall see…😡

This company lures people in with good sounding deals, and offers of 5g WiFi through towers. I was interested and googled then and they showed up at my door and I signed up because I was very impressed. But this company is the equivalent of Temu, in fact I think Temu maybe even more honest this company. To start, we switched from Cox because paying for 300$ for internet was insane, this sounded better and came with the offer of 5G towers and Netflix and HBO for 10$ (we had to wait a month before it let me activate it BTW).

I deeply regret switching my business lines to Verizon. My experience has been nothing short of frustrating, primarily due to the misleading and unprofessional behavior of an agent named Carlos ** at the MacArthur Blvd Corporate Store in Irving, TX. Carlos assured me that all three of our traded-in devices would qualify for the $1,000 trade-in promotion. However, only one device received the credit. He claimed he submitted paperwork for a manual adjustment, but months later, I found out that the other two devices never received the promo credit at all. When I returned to the store, Carlos pretended not to know what I was talking about. After some pressure, he admitted his mistake and promised to fix the issue.

I traded in an iPhone in December, Verizon verified they received it first week of December and gave me a confirmation# that shows I would receive a $150 credit. Long story short, never received the credit. 3 phone calls on hold for 30 minutes with a foreign country, 2 emails. Promised I would receive a credit, never happens. This company is a joke for customer service. I am done with them.

The worst customer service. Changed carriers, they immediately locked me out of my account. Said they will mail my bill. Then charged 88 dollars to my account, I had automatic billing. Could not dispute. Waited two weeks, no bill. Called. Said they could not get into my account without pin. Gave them pin, said it was no good. Know it was good because still had internet. And just used.

I spent 3 hours on the phone today on behalf of my 85 year old mother trying to cancel an account that should've been cancelled in September and again in January. I went from customer service who couldn't do the cancellation to the tech coach dept who couldn't cancel it, got cut off when being transferred back to CS and had to start again. Verizon has ripped her off for 7 months after telling us she was cancelled in September. And they told me there was nothing in the "notes" about cancelling! WORST, UNTRUSTWORTHY COMPANY EVER!

We had paid off our iPhone 13s and they talked my wife into getting iPhone 16 and committing to another 3 years. The phones were supposed to be free. Later they refused to honor the agreement they made telling that either salesperson lied to us or was mistaken. We are now paying for new phones. The billing has been atrocious. No one there can explain how they determine our bill they are complete liars and thieves.

After sixteen years of bliss the last three months has been a nightmare to say the least. I bought three new phones and two new iPads along with an Apple Watch. The lines do not work, the bill is outrageous and the chat box they insist you use is a repetitive nightmare. I would gladly send it all back and choose some other carrier if I could. It looks as though my next steps are suing them and spending more money. I suggest you avoid Verizon like the plague!

I have to agree with all the bad reviews on all the pages, this company is by far the worst I have ever experienced in my 80 years of life, there is absolutely no such thing as customer service and hell you can't even make a damn phone call without being cut off.

I purchased the new Flip phone 6. It went totally black after 6 months. Verizon replaced the screen without success, and said it was something internal wrong. I have the replacement insurance so they sent me a used phone as the replacement. I sent my phone back and thought that was the end.... Wrong. I received a bill for 299.00 damage fee. I have talked to customer service 3 times and each time they say they will take care of it. Now they are threatening to disconnect my phone. So I spend a thousand dollars for a phone, the phone dies at 6 months, have replacement insurance, they send me a used phone, and they still want me to pay 299.00. I will never get another flip phone. Customer service is terrible. If they're not going to help me just say so, DON'T KEEP LYING!

I have been a Verizon Customer for 6 years both Home Internet and wireless. My original complaint was that I need two separate accounts for each service - two different passwords, two different logins. 6 years later they have finally figured out how to have both connected, I really don't understand how a telecommunications company can be so inept at something that seems not that hard.

Walked in the Marianna store to purchase 2 S25 phones. The young man did not say hello or anything except..."We close in 1 minute. You got a quick question I can answer....anything else you will have to come back." EXTREME back customer service..

I do not understand how Verizon Wireless Financial Services WILL NOT allow customers to talk to an agent!!! My ex-husband ported his phone number out of my account and stuck me with the bill of his cell phone of about $1000.00. My account got suspended, my unpaid balance is $1300, because it INCLUDES the $1000.00 he owed. So I CANNOT restore my service because I CANNOT AFFORD the $1300 and I CANNOT TALK TO ANYONE! The AI system they have now just SHUTS YOU DOWN! So I have NO SERVICE, I CANNOT PAY THE BILL, and I have NO ONE TO TALK TO ABOUT IT!!! I have been a customer for 21 years!!! This is RIDICULOUS!

I applied in January for a promotion that you add a Samsung device to your plan and you to pick a 75in tv or 50in tv however the agent that set this up for did it incorrectly. In-fact they put a 1000 dollar promotion on the device instead of the 75inch tv that I specifically requested. Now we are about to bring into April and I still haven’t gotten a legit answer of what happened to my tv. Instead I just keep getting answers of the back end team will correct in 4-5 business days or 48 hours etc., etc. Mind you these are the same responses I’ve been getting since January. I will never do another promotion with Verizon after this inconvenience. It’s not my fault your agent didn’t do their job correctly

I was a loyal Verizon customer since 2003 until now. I've had minor issues with Verizon over the years but nothing like what happened today. I had recently purchased their home internet to try tldr I ended up not using it and requested to return. Return was requested and granted via phone with Verizon with instructions to return device to a particular UPS store identified by street. I go to store, return device and am handed a VERIZON branded receipt. 3 weeks later I am charged $324 for this device that was not used and was returned. I called CS and was basically told because they couldn't find tracking number it didn't happen and they didn't care about my receipt when I offered to upload. They asked me to go to store and ask UPS employees to go look for it. Just the dumbest nonsense I've ever heard. They are such a joke. Immediately cancelled service.

The service with Verizon Wireless is terrible!!! I have been with them over 7 years and can't believe how bad it has gotten over the years. The bill is never what was promised, customer service it outsourced and agents blatantly lie about the resolutions to your problem to get you off the phone. Supervisors are never available to assist. My bill has gone up over 90% and no one is helping.

Overpriced and very low customer service. All they do is lie about their lines, promotions etc. I will never be with them again. Was overcharged for "unlimited data" to the sum of $700. Was lied to by multiple employees about getting the charge taken off. Then I was lied to about them being able to access my account. Absolutely ridiculous! I hope they go bankrupt.

I have been a customer of Verizon for over 20 years. I canceled my account last December when I came to realize I was being significantly overcharged for their services. I went to a competitive provider whose services were only 1/5 the cost and provided exceptionally better customer service. After I terminated my account with Verizon, they continued to bill me for three consecutive months. I called each month and talked with a representative in customer service who had very poor listening skills and spoke very poor English. No one could figure out why I was still being charged for Verizon services after I documented the cancellation. Verizon is extremely overpriced and customer service is very challenging. One call, I was transferred 6 times, and the issues were not resolved.

Take a close look at the ratings, so many people are posting about Verizon. This is not just one person complaining about their service. For some reason, people feel comfortable with the Verizon name but the reality is there are so many other companies, that are lesser known, but try so much harder for your business. Verizon can start by having customer service people, whose job is to be talking on a phone, to know the English language. I understand they get people from other countries because it is cheaper, but they need to realize that "Cheaper" means worse service to their clients. And this lack of service does not end on the phone.

I've been with Verizon for 17 years and they've really gone downhill in terms of products and services. I spent over 3 hrs yesterday on the phone with them and another 1 hr today attempting to set up new phone. As another said, it is a bait and switch designed to meet the bottom line of the almighty dollar. So disappointing and frustrating.

Been with Verizon 15 years. Pictures explain everything.1). Bait and switch 2). False advertising 3). Trick and deceive their own customers. How do you think they will treat you after you sign up? Just like you would expect - terrible. They have no loyalty to their customers and they try to trick their own customers until upgrading by unmistakable false advertising (see pictures).

Verizon is the WORST service provider I have ever encountered! I have been a customer for 15 months and I have had nothing but one billing issue after another! Getting through to a live agent is a nightmare and all the agents do is transfer you from person to person until you have been on the phone for HOURS and still have no resolution to your issue! DO NOT SIGN UP FOR VERIZON!!!

A one star is being generous. Received text message "keep your current plan and get iPhone 16 on us ($830 in value). When you trade in any phone from Apple, Samsung, or Google, any condition guaranteed." Went to the store today to "trade in" an iPhone 12 for an iPhone 16. The first question I was asked was did the sales associate tell you how much your trade in was worth? It was two days prior so I said "I don't remember".

I contacted Verizon on 3/9/2025 to check on status of my loyalty discount. The lady in chat asked if I used the Discovery Plus I was paying for. I told her yes. She then proceeded to delete it. I asked her why and no answer. Since then, Verizon refuses to add it back.

I have had nothing but problems with Verizon business. Every single time I call for an upgrade we end up paying much more. Every time we return an item as an upgrade; they always charge us for the upgrade.

Unfortunately they tell lies always and it’s systematic and they encourage their customer service and they hide the information and unfortunately they steal my phone. They claim if I send my phone they will credit me $800 and they didn’t do that. After two years of phone calling they said, "We will compensate you with 200." And also their prices are not fix. They will tell you the plan will cost for example $70 and you will find yourself paying $200 after signing tens of documents actually that you could not leave or get away from them. It’s worst experience ever. I wish I didn’t try them.

Dealing with anyone in Customer Service in Verizon is the WORST. I've tried calling to switch names on a business account and have spent hours on the phone being told something would be done when not even a note was taken. I'm calling for the fifth time now and have been on hold for 30 min after being told to give him a minute. It will eventually hang up conveniently. DO BETTER. Too expensive to deal with this!

Was a Verizon customer for quite a while. They changed my plan terms, voided my banked travel passes and I called to try and work with them. They refused to re-instate my banked travel pass days and I told them I would find another carrier. Proceeded to pay off my phones and I had over $330 in banked Verizon Visa Rewards. The rewards were not applied to the phone payoffs and now the banked Visa Card Rewards have been lost because I am no longer a customer. Beware, they are a shady company and I do not recommend doing business with them. Also, customer support is foreign, good luck with that too.

On Feb. 26, 2025, Ramon (**) & Johnny knocked on my door to let me know new Verizon towers were installed near me. They had great deals for internet & mobile phones and I was excited to save money. I was told that Verizon would pay off my old phones, I would get two new 15+ Apple Iphones, and two lines for $110.00. On March 3, I called Ramon to let him know internet was set up and how to switch phone lines. After obtaining a transfer pin, I provided it to Ramon, who connected me with a Verizon customer service rep. Shauna. The rep. took all my new phone info and when I asked about paying off my old phones, she said Ramon should have told her about that first. And, since I created a new account for the internet on Feb. 26, I was not considered a new customer and therefore not eligible to have my old phones paid off (approx. $400.00).

Worst business. I was with Verizon nearly 10 years!. Biggest mistake! I wasn’t paying too close of attention to my account but Verizon steals and are fraud!! Verizon was charging me twice on my old account and my new Verizon card both. I reported it to my bank and Verizon agreed to return the payments that it had charged me twice. I had called them many many times and waited on the phone for 1+ hour just to speak to an associate about my issue. Each time they said that my account info was updated and my balance was corrected and confirmed multiple times that the account had no balance. Then the next month they double charged me again on both cards! I went through this process for a couple months and eventually switched out and moved to a different provider.

This company will not help me with my access problems every time I travel. I can't change my settings and they keep charging me for a plan I can't use and can't change. I tried to go into a Verizon store before leaving due to poor prior experience and thought it was resolved. Same thing happened again - no access to my account when I travel. I am being charged for an international plan I can't use and can't change. I contact them and they ignore my issue. I am at a loss to figure out what to do. I will change the plan to someone else when I get home - all I can do. I don't recommend this company to anyone.

I have a great difficulty in using my IPhone 14 Pro from my home. Yesterday I was in my yard trying to have a conversation. Cell service is often one bar of service. It is an acceptable for phone service in a Denver metro-area call!

Service, is awful. No protection. I regret that I changed my provider to this. Since we change I been receiving A LOT OF SPAM CALLS. But is something 4 to 7 times x day not exaggerating. When I had my other service with another providers I had maybe 1 or 2 x month or more. If you call Verizon an complaint about the offers you and app for you to pay. FOR REAL!?. At soon I pay off I'm gonna switch back!.

I have been a Verizon customer for decades. Customer service has become the worst I have ever experienced with any service company. I canceled home internet and returned equipment in late December 2025. They billed me for the following month. I called Verizon and they transferred me to deceased collections. Deceased collections said an error had been made as I was not deceased and they could not help and to wait 2 weeks to contact Verizon. Called Verizon again and they said they could not release any details as my account had been transferred to collections. Supervisor was put on the line saying she might be able to help then she disconnected the line. I filed a complaint with FCC. I had such a difficult time getting help with the account months earlier that I had left a negative review. I suspect they retaliate for negative reviews.

My name is J.R. For over two years, I’ve been a Verizon customer. But after what happened today, I need to warn others. The Payment That Vanished. On February 21, I paid $255 to cover a past-due bill through Verizon’s payment plan. I used my debit card to avoid issues, since their system kept trying (and failing) to pull money from a bank account that I am in the process of closing. I contacted Verizon within an hour of the start of this issue, and a Verizon chat agent assured me everything was fixed. But on February 27, Verizon shut off my service. No calls. No texts. When I called to ask why, four different agents over 1 hour and 41 minutes told me to pay again or set up another payment plan. One even said: “Your $255 paid your future bill – not the overdue one.”

I have been a Verizon wireless customer for over 20 years. As of late their billing and Customer Service has been horrible. I reached out between December and January to lower my bill from $530 to $460 (I have many phones on my account). Only to be billed the next billing cycle $680!! Why? Because when the rep updated my plan she forgot to reapply any promo credits. I was told there were other credits that were missed for months!! That were applied, so much that my bill was amended to $146. Best part, they failed to amend it on that bill to fix it!! So bill is still $680! Why do I have to pay for their mistake!?? I am so tired of Verizon and how they treat their customers.

My account is on auto pay and Verizon constantly withdraws payment 7 to 10 early. Then again on the due date. Customer service is no help. Customer service has no interest in helping people. Verizon steals from its customers.

We have been Verizon business customer for 19 years. We recently called to upgrade our 4G wifi to a 5G and was told by the salesman that the cost is $39 per month for 2 years, so we asked for the upgrade. Never once was a plan discussed. Our 4G and all our phones are on the Unlimited Plan. Without our knowledge, the salesman put us on some CAP plan that allows on a certain amount of data then you will be charged. Before we knew it, we were charged $4,500 for 2 months before we found out what he had done. It is way more detailed than this but I don't have enough room to explain it all. I have called numerous times and even had an "case" opened on this but every time, without letting us know, they say the case is closed and the charges are valid. They are not! They interrupted our services for 2 weeks now....our wifi and all our phone lines, 1 line is a business line! We have lost 2 weeks of work because of Verizon.

Worst company ever. People are rude and cruel. Charged me for months after leaving them then refunded me for 3 months then took it back and refused to refund again and turned it over to credit collections after stealing my money.

I bought a new Motorola Razr phone and went through the new device activation process on the MyVerizon website. Afterwards I was charged a $35 upgrade fee for that process. There was no indication anywhere on that webpage or throughout that activation process that there would be an upgrade fee. It's a highly dishonest and deceptive practice!

They have zero customer service and stick you in endless phone loops with verification texts that never take. Paying my phone bill always takes hours. About to drive to the brick and mortar for a 3rd time because they have zero live people after you sign the contract. This is the cooperate America that is killing the people. Lol..

Verizon customer support is by far the worst I've ever dealt with (and I had Frontier internet at the beginning of the pandemic). I did not receive the $100 sign-on promotion and, after 24 calls, the issue was finally "resolved" but the way they did it screwed up my contract and 2 months later they started billing me an extra $20/mo. 7 additional calls and 3 trips to the store later and the issue is still unresolved. I highly recommend avoiding Verizon whenever possible - I've had to contact them over 30 times since signing on with them which was less than one year ago.

Called to get a reduced phone bill from $130.00 per month down to something reasonable for 2 older folks. Horribly lied to by their customer service rep. I asked for verification 4 times that my total invoice would go down to $80.00 for 2 phones. 4 Times I was told "that is correct". Oh but what they REALLY meant was $80.00 per line so my bill went up to 170.00 with a 10.00 credit for being a customer for 23 years. Let them know I would be contacting all retirement communities to warn them..

Honestly the most crooked company out there, why the Federal Communications allow them to exist is beyond me, crooked practices, charges and harassment for the rest of your life if they say you owe them money, 17 years later they still harass me over bogus charges.

I have been a loyal 20 plus year customer to Verizon and they are becoming more and more of a headache. First off they no longer support their own version of messages app. Unfortunately Verizon made me switch to Google Messenger for texts and I dislike it. If a rep helps you with a payment they charge but the rep that helped you doesn't get the extra $5. Verizon needs to be audited. Please looks elsewhere for phone service. I have 1 more to pay off my phone then I'm switching ASAP.

From start to finish, Verizon business customer service has been the worst experience I have ever had. They regularly hang up on you, are unable to process simple requests. They charge unfair and unnecessary fees and if you try to call and work through those issues, they hang up over and over again. If they promise to have a supervisor call you, they are lying. They have never called me back when they say they will, so essentially it is to just get you off the phone. I would recommend that you go with any other service other than Verizon.

Verizon customer service isn't reliable. They told me my service wouldn't be disconnected which it was. When I got up they don't honor anything they tell you. You will speak to over 10 agent. Still no help.

The customer service is horrible. The fees are outrageous. And don’t even get me started on the service. Run far and fast from Verizon. Do not switch to them. The entire company is full of lies and rude people.

Verizon and I’m so angry that I left Tmobile to have to deal with this. I am a very patient person, and I wonder how many people have been lied to but cannot spend the hours like I have, trying to resolve this patiently. I’m tired of being patient. I’m angry and hate being lied to and deceived.

I shopped at the Verizon store on Bell and the 101 Freeway. ALEX spent over an hour working with me answering all my questions. He was very patient and professional. He had answers to all my questions which got pretty deep since I’m an IT specialist. Definitely ask for Alex when you go in the store. Also, the store was not very busy.

Just trying to update auto pay credit card information is impossible. The app never works. The business app takes you in circles asking for all your information, login, password, two part authentication and just keeps taking you in circles. I call the local store to change the information because I can't do it online because of their screwed up app that has not worked in over a year. The store can't do it over the phone but they gave me a phone number to call so I called it and they can't take the information or change the information either but want to walk me through the app which I know won't work because I already tried walking through it with them a year ago for the same problem that is still not fixed. I just gave up and told them I will just go into my local store when I have time and do it. Verizon you need to get your act together and fix your online app.

Verizon has tacked on charges to a closed account and is abusing the account by creating penalty fees that didn't exist. Their contracts are misleading and devious to customers. If an account is closed, why would they continue to charge for a service that shouldn't exist. We received a billing total and after contacting them concerning this cancelled account, they added another $100 for a disconnection fee and late payment and placed into their collection department so they can start adding charges for a closed account. Total abusive behavior on Verizon as thieves. Since when can a company run its own collection department, just so it can abuse a cancelled account.

Do not use Verizon. We changed from Spectrum because their ads promised it was the cheapest... not at all. We have been back to the store 8 times. Our monthly bill is much higher than Spectrum - that was $180 and now we are at $249. We set it up for auto bill-- took our check into the store and she had that set up- should lower it to $229. Then I get an email that "I had successfully signed out of auto bill." NOT true.

I went on vacation to Cartagena Colombia and from the day we arrived my Travel Pass did not work. Tech support said it was everything from my phone to the Sim card to the local carrier. After spending 5 hours per day for 6 days in a row I was assured by at least two techs that I would be reimbursed for my time and aggravation. Upon returning home and contacting Verizon the "supervisor" shut down any type of compensation after ruining our vacation with no access to searches, translation, restaurant reviews, navigation etc.. Verizon is the worst and I am now changing companies!!!! Go to any other carrier, stay away from Verizon!!!

I canceled an account in my name that I was paying for a disabled family member. There was a balance owed for the phone not the account itself, I tried to make payment arrangements. They said they don't do that on an account that you disconnect. But they said as long as I had it paid in 3 months it would not be turned over to collections. It's only been two not even two and I told him I would have it paid by March 1st. Well on February 8th that was turned over to a collection agency. Verizon sucks. Nothing but liars.

Verizon Wireless has taken the art of nickel-and-diming customers to a whole new level. They’ve got a nasty habit of quietly adding “perks” to customers’ accounts. You sign in one day, and—surprise!—you’re suddenly subscribed to a perk service you never wanted. It’s one thing if these were genuinely free trials with clear opt-in consent, but no—Verizon prefers the sneaky route, silently tacking these services onto bills and hoping customers either don’t notice or can’t be bothered to go through the hassle of removing them. And let’s talk about the removal process: calling customer service turns into a game of “pass-the-buck” between representatives, all while they try to upsell you something else.

Very bad customer services and overpayments, nothing is clear why they charge you lots of money. Chat option is not reliable and they offer you lots of things, but in reality they just take your money.

Beware of Verizon's Cruise Daily Pass offer, usually sent unsolicited. Seems of good value at $30 a day when used. BUT ... International call surcharges (not mentioned) balloons your bill by hundreds of dollars! This was my experience. When I sent a formal letter to Vestberg, Operations executive, asking for a credit for these bait-and-switch charges, I got zero credit, zero reply, zero call, zero attention. Draw your own conclusion.

I have been a Verizon Wireless customer for over 15 years. In that 15 year period I have had few if any issues up until recently. At the end of September I chose to take advantage of Verizon's promo "Trade in ANY iPhone in ANY condition and we'll pay off your trade and upgrade you to the newest iPhone 16 on us." My issues began immediately after, first the sales associate accidentally made a mistake and processed the upgrade as a generic trade in. When I got my November bill I noticed that the bill was $476.85 MORE than it should be. I know this because it was listed as a "one time charge" on my bill.

I purchased two 5g wireless routers for my business in December of 2024. They worked great for the months of December and January. On February 1st, the service stopped working. I have been on the phone with various Verizon departments, have taken the equipment back to the store for troubleshooting, and now have a ticket that is being worked on by a Verizon engineer. This is now day 5 of not having service. This is really impacting my business.

I have been dealing with a frustrating situation involving a bright, intrusive light installed by Verizon on the rooftop of 8 MetroTech Center, Brooklyn, NY (**). The light stays on 24/7 and directly disrupts my living environment, affecting my sleep despite using blackout blinds. I contacted Verizon last Friday and was assured that someone would reach out within three days to address the issue. However, no follow-up has occurred, and I have yet to see any resolution. I expected better responsiveness and accountability from a company of Verizon’s stature. I am now forced to escalate this issue publicly because it continues to negatively impact my quality of life. I hope Verizon will take immediate steps to resolve this matter by shielding, redirecting, or adjusting the lighting.

I’ve been chatting with 3 different agents for nearly 2 hours about my extremely poor network. 2 upload/5 download. I’ve been transferred twice and told to start my issue over with the new person. I’ve restarted it 3 times, and starting the conversation again with the 3rd person. I’ll just cancel and go back to Spectrum. At least their network and customer service works.

I was supposedly put on with a chat agent and she didn't answer any of my questions. They want you to log in using a code sent to your phone but my phone is dead, which is why I was calling. How am I supposed to replace my phone this way? I had the rest of my log info but I guess that doesn't count. I have a new phone but can't activate it because of their sorry customer service is unresponsive and you need to sign in with your non-working phone. 2FA is stupid in customer service. I haven't called again yet because there's no point. Their service is bad anyways.

Unreliable and inconsistent pricing and costs. From the sales rep in the store to the support over the phone, we have been getting different answers month to month ever since the switch from t mobile to Verizon. Discounts for the trade in value were removed, a so called Verizon home protection plan was added on (which has to be illegal without our consent), so called Netflix bundle that was supposed to be cheaper through Verizon but it actually is more expensive than just going through Netflix separately, discounts the sales rep in the store promised us because his manager okd it, etc. The list goes on. We regret ever changing from t mobile to Verizon. We are paying double at Verizon what we paid through the t mobile. At this point, we are looking at switching again even though we have paid so much in this transition over to Verizon already. But on principle we would rather find another carrier and pay the costs of switching again.

2017 through 2021 service was great, beginning of 2022 start having signal issues. No data, no Internet, no phone service. Start out occasionally and has progressed to almost monthly. Three new phones during this time, all have same issues. Cost of service continues to increase, while quality of service decreases.

I have my own phone. I have unlimited data talk and text. I can't use the hotspot unless I pay Verizon to use my hotspot. If I watch Stargate on my phone it's unlimited but if I wanna watch on my TV I have to pay them for the privilege of using my own tethering hotspot. They have it on lockdown, and it's my own phone. I can't connect to my radio in the car, or to my computer with my phone now because Verizon is scamming my Hotspot.

After 25+ years as a Verizon customer I made the decision to switch to another carrier. I attempted to get a question answered via the 800# agent who admitted she couldn't help me so I went to the Verizon Company store, waited 30 minutes and was coldly received by an associate who was rude I asked to speak with someone else, waited another 15 minutes and it was worse - unprofessional, condescending and arrogant. I left and decided to change carriers which I did the next day. (Much to my surprise I am saving $50 a month for the same exact plan but my decision to leave was not about price.) After switching, I called Verizon customer service to request a refund of the $300+ credit on my account - was told he would process it and to expect a check within 6-10 business days.

Horrible service. I regret leaving AT&T for them been with them a month and you get no service in town. Calling customer service, all they want to tell you is turn your phone off and back on... They should let people out of their contract if they can't get them service...

I have been a Verizon customer for 20 years and generally happy with their service until recently. Any minor issues I had were quickly resolved. However, something happened to their customer service recently. I'm getting charged $200.00 extra a month for a service I canceled 3 months ago. Every time I call they confirm the service was canceled, yet I keep getting charged and received no refund. Between calling and online chats with customer service I have contacted them 9 times, and had to spend several minutes with them each time. Most of their service reps sound like they are from South Asia, and when I ask to speak to a senior manager to finally get the issue resolved they politely decline to do so, and promise they can fix it. I'll go to a local VZN store next. If that fails, I'll research alternate companies. I may seek legal action to get my money back. I can no longer recommend this company in good consciousness.

I have never been more frustrated with a telecom company than I am with Verizon. I am a customer here for 3 years. I recently tried to transfer my number from one family plan to another within Verizon, and the amount of trouble I had to go through was absolutely unimaginable. What should have been a simple line transfer turned into a multi-day nightmare filled with endless phone calls, system errors that even Verizon couldn’t figure out, and a customer service process so broken that it left me in tears.

I’m leaving Verizon because it has the worst service. All my calls get answered by oversees people in which I don’t trust. Plus, I can understand anything they say. They are stubborn in transferring me out to a USA representative and lie. When I hang up, they bombard me with phone calls. It’s disgusting Verizon gives jobs to people overseas instead of people in the USA. SHAME ON THEM! I’ll be taking my friends whom I recommended to Verizon with me and switching to a new carrier.

Went to Dickson City store Saturday to buy a new phone, because my iphone11 stopped updating and was working poorly. The salesman talked me into a 16, but they did not even have it, so they shipped it to me. Received it Tuesday. I followed the step by step, seemingly simple directions for setup. 16 hours later, still setting up. I stopped it and tried again, only a few things transferred to the new phone. It kept saying I had the wrong password. I went to the Steamtown Mall Verizon because I happened to be near there. The worker insisted I pay him $50 to set it up. NO, I bought the phone yesterday. Then I went to Dickson City. The worker there did something to my old phone and said he deactivated the sim card. “You wouldn’t know to do that, but i know.” Instructions did not mention this. He said he could not (would not) finish the transfer, but when I get home and the phones go back to wifi, it will work.

The Issue: refusal to credit or refund full amount paid to Verizon for a service I never received. History: 12/26/2019 traded in phone and issued new phone #. Deactivation of old # scheduled for 1/20/2020- message sent by Verizon to old phone #. Deactivation didn't occur. I've paid for this phone # for 5 years. Customer Service call 1/18/2025-old # deactivated via call to Verizon about this issue, Verizon offered me 4-5 months credit. I asked for full amount. Customer Care call 1/27/2025 - spoke to "Carrie", a supervisor with Customer Care. She said only offer to credit account is 6 months worth of payments because I, The Customer, was responsible to monitor Verizon's actions and mistakes.

I've been a customer with Verizon for numerous years. I purchased a new iphone from a vendor on ebay and activated with Verizon on November 23rd, 2024 to replace the iphone 12 that activated previously. I was told that I would have to wait 60 days before Verizon would unlock the esim. Upon 60 days, I contacted them to unlock the esim. Customer service was having issues unlocking and escalated a request to technical support to unlock the esim. The next day I received (Case #**) the following:

The customer service is laughably bad - all I wanted to do was get my military discount and their website wasn't processing it so I spent about an hour on Chat one day then gave up, tried again on another day and was unable to get the issue resolved so I tried calling and was on hold for close to an hour. So while I was waiting I started looking into other providers so that in the end I was calling to disconnect the service.

First of all, I would not suggest Verizon to anyone they are crooked. They are con artist and now they’re trying to manipulate me to pay a bill that I had recently got straightened out over the phone because they were trying to overcharge me in because they’re advertisement for the iPhone 16 Pro Max with bull crap Then they my bill was arranged for February 3, 2025 now the harassment today proceeds with if I don’t pay it then I would have to pay a reconnection fee. I’m not paying nothing so they could have the phone for all I care because number one the phone has had problems since I’ve had it. I’ve can’t do most person. I’ve called all this phone the whole time I’ve had it is them Either with billing advertising the phone problem or you know other things. I left T-Mobile for to be harassed and spam constantly calls. You gotta download an app for that. Really, I never had a problem with T-Mobile at all. I’ve never had any issues with T-Mobile.

“Verizon’s customer service is absolutely abysmal. I’ve never encountered a company that makes it this difficult to resolve even the simplest issues. Every time I call, I’m transferred from one department to another, and no one ever seems to have any answers. Their representatives are either poorly trained or completely uninterested in helping customers. The wait times are outrageous, and the chatbot is utterly useless. I’ve spent hours trying to fix an issue that should have taken five minutes, only to be left frustrated and no closer to a resolution. Verizon clearly doesn’t care about its customers once they’ve locked you into a contract. Avoid at all costs!” I can not get a call back from a manager.

Verizon does not have a customer service number so you can speak with someone. You can either go into a Verizon store or use their chat feature. The chat feature takes for some reason a couple hours due to Long waiting periods in between each sentence. I think it's unheard of that a cell phone company does not provide phone support of any kind. This is the worst part, I ordered a product through their website and immediately returned it the same day. I shipped product on the 29th of December 2024 and received confirmation that they received it on the 5th of January. I was told I would have to wait until the 18th of January 2025 to receive a refund.

I have had Verizon for 17+ years. In Chicago area and now Phoenix AZ area. Moved here in 2015. Cell phone and 5G Home Gateway. About 1 year ago the service became absolutely horrible. Dropped phone calls, missed or seriously delayed texts. Hours and hours and hours on the phone with all levels of tech support. Absolutely no help. Thought getting a new iPhone and iPad would help. Not so at all. More hours and hours and hours with tech support. I suspect it has something to do with the area I’m in, which is NOT in the boonies but suburban, in the 5th largest city in the US. Regardless, run don’t walk away from Verizon here. I’m stuck now as I got that new iPhone and iPad on them, fool that I was. How incredibly sad for all of us.

T-Mobile took over, yes now customer service is no longer the only thing reason why Verizon could charge more, worse signal, same or worse customer service, I was offered an email or an statement in the mail to be able to have T-Mobile pay what I owed to Verizon on two phones and after 2 hours on the phone, they hang up on me for the second time, they had the audacity of reporting my account to the credit bureau, T-Mobile is still giving me a credit of $800.

I arrived 15 minutes early for my 6 PM appointment at the 2 50 one N. Federal Highway location in Ft Lauderdale. Walk-ins were being seen before me at 6:05 PM. I received a text that said I was next in line. At 6:15 they were still calling walk-ins up for service. I decided to go sit in my car and wait for my text to be seen. As soon as I got in my car, I received a text that said my appointment has been canceled. There’s a reason I made an appointment so that I wouldn’t have to wait any longer than possible. I would not recommend this location to anybody who is expecting decent customer service.

I guess I will be one of many 1 star reviews. On Customer service today for over an hour speaking to 5 different people. They promised my issue would be resolved in "3 to 5 business days". Verizon's customer service has really dropped off in the past few years. This holds true for help at the Verizon stores. One to two workers with a line waiting on service. I have been a customer for over 7 years but it is time to change.

I went to Verizon to see if they had a sale for free phones like other companies have. The Sales person led me to believe I was getting free phones and told me my bill would be $104.00 a month. He gave me the phone and told me to finish signing up on the app. So I did that and they tried to add on insurance. I didn't get it because my experience over the years is that if I had insurance I would have to pay a deducible that would be close to the cost of going in to buy another phone. So, I didn't get the insurance. Then they download things on the phone that I never authorized to be downloaded and when I tried to uninstall them I wasn't able to uninstall. That is not right. Then I get my bill and the added more charges that I didn't approve. It was for cloud storage.

My wife and I purchased new iPhones at an Apple Store and traded in our old ones which were not purchased through Verizon. The Apple Store representative transferred data, deactivated our old phones, and activated the new iPhones. We did not go to a Verizon retail store or involve any Verizon personnel in the process. When we received our next Verizon bill, we discovered that it contained an extra charge of $35 per phone for the upgrade. I called Verizon for an explanation of what benefit it gave us for the $70 and received no understandable explanation. However, the representative admitted other customers had called under similar circumstances and asked the same question. I hope the FTC investigates this process in which one is charged for receiving nothing.

I had a Verizon Wireless business account with 8 lines for the past three years. I recently canceled and went to T-Mobile business. The coverage that Verizon prided on is no more. Their cell service coverage, process of billing and customer service gets F. Last straw to break was when we repeatedly try to cancel a global service, they refuse to and charged us. When we asked for our money back, their usual response is we can only go back 3 month of charges. They don't care about their customers. Well, we can leave as customers. Also I kept telling them, it may not be a lot of money for individual accounts that they robbed them of, but you multiply that by a million or more customer accounts, that turns out to be a big number. They are robbing their customers, pure and simple.

I traded in my iPhone 14 to upgrade. I had to pay off $750 of the 14 to complete the purchase. I wanted to take advantage of the $1000 trade-in offer, and thought it was all good when completed. The person in the store did not explain several very important points, so it ended up being quite a lesson! When I got the notification that because I changed my plan, the trade in off was no longer valid. I called, but the rep did not seem to understand what I wanted and would not tell me what plan I had to have. She said the phone would be $27.77 per month for 36 months. That’s over $950 for a $1300 phone minus $1000 trade-in. Lesson: Don’t buy a phone from Verizon.

Verizon is junk!!! Does not work when it says it does!!! I have wifi my computer works rebooted it several times but will not let me make a phone call!!! I want to throw it in the ocean it is such junk!!!! I will stick with my landline!!!

After months of repeatedly seeing *random fees added to individual lines on our Unlimited Plus plan's bill, calling customer service each time (7 months straight) we moved to T-Mobile. Customer service staff were wonderful each time but the problem reappeared, and it was different fees, discounts disappearing, etc. Enough is enough Vzw, stop price gouging customers! We were customers for over 23 years.

I will make it short. I had Verizon for three months and they kept moving my bill up and down so when I decided to port over to AT&T they want to charge me 143.79. I said, "Okay, can I make an arrangement?" The guy on the phone told me since I’m not a customer anymore, I will have to pay 10 dollars just to schedule and gave me an option on what day and my option was declined so I said, "Why would you give me a option if I could not honor it." I’m very frustrated and tired of them, why charge me not once but twice already for service that was already and then come back and charge me for 10 for two weeks on the 28th of January. I told him I did not want to pay on the 28th, he said he assumed that’s what I wanted. Verizon is not worth and the Internet kept cutting out really bad even though I was in a good area, beware.

If you are going to switch carriers beware of this when leaving Verizon. AS soon as you make the phone transfer of the last phone, Verizon shuts down your account!! You can not access your account for statements or anything. You call CS to get statement copies and they say they will send, they don't... 3 separate calls and assurance they would be sent US mail, they claim they can not email them to you. They give you a portal for people who have "discontinued service" but it does not give access or allow you to reestablish password to get access. It is important to have the statements if you are doing a buyout program with new carrier as proof for many things so print prior to the last transfer or you will be ignored by Verizon!

Just wanted to warn people about signing up for the monthly International Calling Plan. We did a two week trip internationally in June 2024 and were told (by some folks in one of their India based call centers) that it's much more cost effective to sign up for this for one month than to do the Travelpass for two weeks and I was assured that it was easy to cancel the plan after our trip. My instincts were against this and boy did I pay the price. I found out later looking at Reddit others had the same issue, they say after your trip the International Plan is cancelled but it keeps on going and they make it nearly impossible to cancel!

They charged my credit card without my consent. They made me pay for an iPhone 16 over phone without my permission. Mind you, it was my husband making the call. When I tell them to refund my payment. Verizon agent tells me he can’t. I think I should hire a lawyer and sue them!

Poor customer service and higher price, billing system. My issues have been going on for over 2 years and they have promised to call me back on 4 occasions to resolve my issue and never hear back from them each time.

I bought a new phone and returned it after 1 day. However, to my surprise was charged with and extra bill of $55 in addition to the $105 I had already paid in-store. I was never informed that there would be extra charges. And I didn't get proper assistance instore and even online. I have been trying to make a follow up in this matter. I'm really disappointed with this company.

We paid the bill over 1 year ago and still say I still owe the balance. I even showed proof that the check was cashed and still won't fix my bill. Every time we call we keep getting the runaround. Verizon sucks.

Relying on Verizon LTE for service. What a joke! Lost power due to SCE shutting off power due to winds in the desert (that’s another ripoff story). Verizon has got to be one of the worst companies to deal with. There are no humans to talk with and if you’re lucky enough to actually get a person there’s no help. They say everything looks fine here. I’m not worried about where you’re at. I’m concerned about where I’m at. Why are these companies regulated better? They should be forced to reimburse customers whose service is below what they were told it would be. I was told I’d have 5g connectivity oh I do but for five minutes every hour then back to LTE what a joke. Just read an article about Verizon setting some kind of speed record I guess that’s only for their special customers not low class like me!

Verizon is the most deceitful company. I have ever For two business lines, they promised me $50 per line or $100/for two lines per month. Once I agreed, they activated only one line for only two weeks. The other line has never been activated at all. And yet they billed me $221 for one line for two weeks. It is not the Verizon we know 20 years ago. Verizon today is total rip off and scum! Once you give them your personal info, they will charge you 5 to10 times of what they agreed and they will refuse to reverse the extra charge. Take my advice today or learn from your painful loss tomorrow.

Never in my life have I had such terrible customer service. And no, this isn’t just a one-time thing—Verizon is consistently awful when it comes to interacting with customers, whether it’s by phone, chat, or text. This latest situation was the last straw. I am planning to leave Verizon very soon. On December 31, I spent two hours on Verizon’s chat service arranging a payment extension. I was told my account would stay active if I paid by January 22, 2025.

Verizon has the worst customer service on earth, I have no clue how they even exist with such bad services. It's literally like in the poorest third world country. If you wanna switch, think it over, no more where you at Verizon will be much worse. You can’t beat them!!

I have been a customer of Verizon Wireless for approximately 15 years. Last June of 2024, I attempted to upgrade my family plan from 10G Shared to Welcome Unlimited. It is now January of 2025, 7 months later, and I am still on the 10G Shared plan. I have been told at least 5 times by various support technicians that it will be changed at the end of the billing cycle. The end of the billing cycle comes and goes. The changes do not take effect. If Verizon cannot troubleshoot their own system, why should I remain a customer? This is a simple request or what should be a simple request. Verizon cannot make it happen. Time to find a different service provider.

Verizon Wireless lied straight to my face about my contract to get me to sign a 36 month contract with them. I told the sales rep. my exact income and the max amount that I could afford and he COMPLETELY lied to me about how much it would cost. I asked him like 7 times how much it was going to be because I told him I am on a very fixed income and I absolutely could not afford any more than $120 AT THE VERY MOST. He told me over and over that the only thing I would be charged for was $65 per line and $10 for the FREE tablet I was eligible for and then a very small amount for taxes and fees... He said like about $15- $25 at the most.

Verizon doesn't let customers leave reviews unless you call and do it verbally and even then my reviews are being ignored. Verizon charges hundreds of dollars for a phone service that doesn't work properly and on top of that they say I have unlimited data BUT it's not actually unlimited because they keep slowing my service down at the end of the data cycle. Verizon the company is dishonest and has poor ethics.

15 years I was abused by this company. Terrible customer service, poor billing. A while back I had a screen replaced on a iPhone and the tech showed me it was a used phone, Verizon sold it as new. A few months ago I switched to T-Mobile, had a credit come back as all plans on auto pay are prepaid. They just kept taking the $ out of my account. After telling them and showing them a bill from another carried with the number they still insisted the bill was correct. Wrote three times and called four, they won't send me a statement of my account and never even replied to the last letter, they sent it to collections so I filed a complaint with the State Atty General. This company is HORRIBLE to do business with.

Verizon is HORRIBLE!... I applied for a phone in 2018, they asked a 500.00 deposit, so I decided against it. They went ahead and issued a phone number even though I never paid the deposit and have added it to my credit report. I contacted the review department after several attempts to dispute this on my credit. The first lady I spoke with reviewed it and said, "Oh you are correct, I can see where no calls and no activation were ever provided" She even agreed it should be removed but she had to send it to another person. Well, that person just called me and said no it's a valid charge, would you like to set up a payment arrangement? I told her you will never get that money from me; I will not pay for something I never received... I would HIGHLY recommend a different service provider, they are thieves!!!

I have been a Verizon customer for 12 years. Brought my fiancé to Verizon from AT&T. Called customer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do.

I was moving from ATT and the port is still going on. We have not had service for a day and continue to call in and wait online. Before you choose to switch to VZ make sure you schedule a full day to deal with the headaches. They say that it is all fixed and or that they will call you back and they do not. It has been a massive time suck and it still does not work. The problem is that ATT is not much better. I wish there was tighter regulation on these companies.

I have had no wifi at home for 10 days. I called Verizon Service 8 times to no avail. They checked my rotor and determined it was good during the first call and said there was an outage. They called and left a message saying it was fixed. I tried to log on and still no connection. Each time I called they would say it will be fixed by 9:15, 1:15 etc. but still no connection. They tried to sell me more data because I ran out because I had no service, but I said “no, I just want my wifi fixed”.

The AI puts you into a loop that never corrects problems. I have not been able to log into my account in 4 years and no one can fix it. I do not know what you do. I CANNOT LOG INTO MY ACCOUNT. Need advice.

Verizon bills continued to soar in price. Contacted customer care after receiving notice that my plan was being discontinued and new plan was higher with fewer benefits. I have been a customer on auto-pay for 20+ years. The answer was that they cannot help me and asked to start the process to remove services. I moved to T-Mobile who offered a keep and switch option where they pay off any remaining balance on devices. I just needed a detailed final bill. Verizon's customer service promised to send over a six week period and it never arrived. I could not access online or via app. I finally got in touch with billing who advised all I had to do was go to any corporate store. They printed and I went on my way. Something happened with their customer service over the years, definitely recommend T-Mobile.

Verizon Customer for 16 years. The past two years they have changed - when you make a change of your service - they tack on fees not discussed or revealed until the bill shows up. Then you chase your tail for months trying to rectify it. It is predatory - bad behavior. We got a meager credit and wanted to speak to a supervisor - the cs person we worked with said we would forfeit the credit to speak to the supervisor. We agreed and the supervisor said we forfeited the offer and too bad. Who does this? Don’t sign up with them - they are dishonest - and cs burns your time and adds fees to your bill you don’t agree to.

Went to the Grand Rapids Minnesota Verizon Store early Nov 2024, my wife received a call from the manager Josh that said she could add another phone for free and trade in an old phone for a free upgrade. After going in to the store and getting a new phone for myself as the free upgrade/trade and adding a phone protection and a Netflix/Hbo subscription all for $40 (We saved the voicemail).

If I could give a zero for their customer service, I would. I have only a wifi plan with Verizon and I have been with them for over 5 years. Long story short, a payment came out of my account that I did not authorize. My bill of $209 was not supposed to be due until Jan. 10th. Melody from the wifi billing dept. Tried to tell me that auto-pay comes out 10 days prior (it hasn't over the 5+ years) and that someone from the finance department could help. So, Whitney from the finance department flat out said she couldn't help me after Melody said she could reverse the transaction because they took it out without approval. I will be looking into other wifi companies because their lack of education with their company, compromise for a loyal customer, and playing stupid infuriates me. Bye Verizon. 🖕

The corporate management should all be fired!! Their so called customer service in the Philippines is a joke that’s after waiting 40 minutes for them to pickup. It’s just as bad here if you can even reach someone. They lie. They scam you. They threaten to affect your credit rating if you don’t pay per the guy I spoke to in NC a few days ago. I have had tons of dropped calls and call failures and they don’t care. I dropped them this week after over 30 years. I assume the corporate management trains all its staff to screw their customers no matter what the situation is.

Verizon is a complete rip-off. The S24 trade in /get a smart watch is straight-up fraud. The trade-in for this stand-alone watch ended up costing me over 400.00 when I returned it because IT IS NOT STAND ALONE! It took 4 days and 4 customer service employees to figure that out. NO one knew that. As a result the phone only stays charged 3 hours. The employees are interested in pocketing any money they can steal from you. Example, went in to transfer info from one phone to a new S24 and all they could spew was charges for every step.

I was charged the full $49.99 for the month of December for Internet even though we cancelled December 3rd. So I paid the full month for the use of 2 days. They told me they don't prorate a single service. Needless to say I'm not happy and will avoid using Verizon.

Finally get out from Verizon service. I will don't recommend to anybody, especially business services, the internet and phone for business are the worse and the customer service is terrible, especially billing department.

**Frustrating Experience with Verizon: Misleading Practices and Poor Customer Service** I recently had an incredibly frustrating experience with Verizon that has left me feeling like I’m back in the bad old days of dealing with AT&T. Verizon’s customer service and billing practices have been nothing short of disappointing, and I feel misled and overcharged at every turn.

After three calls to Verizon and a final hour long Q&A with Justine at Verizon, I decided to upgrade my 14promax to the 16 Promax ONLY because I was told I would receive $1000 for my trade (which was pristine like brand new) and also told the remaining balance on my 14 would also be covered as part of my loyalty promotion. By the way, there was a current promotion advertised for exactly that which is why I called. I was told the new 16promax would cost me $91 + $35 upgrade fee which I paid ($109.10) during our phone call that day. Jump to two and a half months later and a bill for $349. After calls to Verizon I’m told I received $422 for my trade-in and also am required to pay off the balance remaining on the 14promax I was told I was guaranteed $1000 trade in, thus the $349 phone bill as well as a new price added to my phone bill for 36 months consecutive payments for the new phone. Deceitful.

It takes a lot for me to get to the point to write a review by far. I’ve been a customer with Verizon for years. They’ve been always awful just that it’s been one of those answer them when you get hooked and and you don’t wanna deal with it procrastinate the word But enough is enough. Save yourself a headache. This guys are thieves. I’m taking this to court by the way, I don’t know I’m gonna save you time to read the story. Avoid this company don’t cost.

My bride recently dropped her iPhone 14 and cracked the screen even though it was in a protective case. No problem. I’ll just use Verizon’s holiday offer and trade it in on a new one. First challenge- the deal is only available on-line. After 90 minutes of frustration with Verizon’s truly terrible web site, I gave up. I now have an appointment to have the screen replaced. When the repair is complete the phone is getting ported to ** and Verizon can kiss my **.

This company is a scam. They make you think you save $800 on the phone but they put you in a contract for 36 months and make slave out of you to pay their high freaking charges. Bunch of **. Stay away and go for the lowest monthly charges like Mint or Spectrum. There is no quality with Verizon.

I wouldn’t rate it at all. This company is by far the absolute worse and they are highway robbery. They think you are not paying attention to your account charges and the numbers are always changing. I was credit 29.00 that they claimed they put towards the bill which was the same price before they credited it. Then they claimed to applied another 29.00 to satisfy me for the credited that wasn’t credited in the first place and it came down to 144.00 from 174.00. Ok great. Next rep tallies everything and it goes from 144.00 to 164.00. Mind you there is a 10.00 over the phone payment fee but wouldn’t that make it 154.00. I am over it and over them. I’ll pay off my phone and move on. Please do not be desperate and get into a contract. They make everything sound good but it will be hell. For that term I broke my contract so that tells you how bad it is. I do not recommend.

The overall "provided service" isn't horrible when it's working. There have been several outages over the last few months ranging from a full day to a few hours. The phones are the same as anywhere. But where Verizon really has dropped the ball is their customer service. In person is next to worthless. Went to upgrade my phone and wanted the sales rep to switch over from old phone to new phone, my apps, contacts and photos. A service they used to provide.

Verizon DEFINITELY LIES about Unlimited Mobile Hotspot. IT IS NOT UNLIMITED! I only got 11 days out of their Monthly Unlimited Hotspot yet they tout that it is Unlimited data. I had to buy a second phone to get more Hotspot usage and BOTH UNLIMITED HOTSPOTS LAST LESS THAN A MONTH. This is a Sincere and Entirely Truthful Review.

I transferred my phone number from my business account to my personal account. Was supposed to be a simple procedure. Verizon added on charges for another phone I never owned? I called them as soon as I saw the error. Problem fixed…. I thought. Then I started getting emails from them saying they were charging me for this phone that I never owned. Called them again… Problem fixed…. I thought. This happened 6 more times. Today I got my first bill with the phone charge on it. I called again, and spend 2 hours and 15 minutes on hold, just to find out they are charging me for the phone.

I purchased a new Samsung S24 Ultra phone Oct. 2024. I've had issues connecting, I've had to restart multiple times daily. Went to Verizon store, since I've had the phone over 30 days, it is a warranty issue. I called 611 for their warranty dept. They sent me a new (or so I thought would be new). They told me to take to Verizon store and they would transfer my data. Nope...they don't do that, I had to do it myself at home. While doing this, I noticed the stylus was missing. Looking back at the packaging, it said: "used/like new". What?? My phone was 2 months old! I called them and they said they do not send out new phones. Needless to say VERY disappointed in Verizon. I have been a customer for 20+ years.

Zero stars!! The worst of the worst!!! Too expensive for a very bad service! They lie in a huge way. Be aware! The signal is too low. You can check on speed apps such as speed test app and others. They lie to me a lot all the time. I don’t recommended at all to no one. Sometimes I had no signal either. Had service contract for more than 2 years and got out as soon as a could. Finally out as of 12/12/2024! Thanks God! Overpaid for bad service and sometimes no service in my own county. Stay away.

I have never had so many problems with customer service!!! You can’t speak to nobody stateside!! All **, can’t understand them. They’re pushing crap on you. You don’t want and you’re unsure of the billing. Unable to repair your phone over the phone. So then he send you a new one and then you have to call them back up to have a programmed. Instead of paying Indonesian people, why don’t you hire American! Sucks! This company sucks! I think spectrum is a better company to go with!

I travel a lot so I got the mobile hotspot with "unlimited" service so I could well use it, but it doesn't work, the data runs out around a week even if you haven't used it or turned it on at all, the unlimited is a lie, and they'll tell you just about anything to keep you there, force you into a place you'll be paying off devices that don't work, and customer service is no help whatsoever they hung up on me several times because I wanted to know why the unlimited has a limit. The company is a scam.

HEY Verizon, Would you like to PUBLICLY explain why it is “corporate policy” to refuse to sell phones/plans to homeless individuals because we cannot provide PROOF OF ADDRESS because we are ya know…. HOMELESS!!!! I politely asked the Verizon rep at customer service what mental gymnastics verizon does to tell themselves that isn’t BLATANT DISCRIMINATION, but they could NOT seem to explain it to me? They ALSO could NOT seem to explain to me the reasons it was NOT #DISCRIMINATION!!! So, in short I will have a jolly old time reporting you to the BBB for #DISCRIMINATION!

I was burned by Verizon a few years ago but thought I'd try again. I always had an ATTgo-phone and unlocked phone, recently bought July 2023; google pixel 7 pro. But I decided to take advantage of the (trade-in) for FREE Apple 16; FREE I-PAD and maybe FREE Watch. I went through a local store in Massachusetts and was told I had 30 days to decide. Number one lesson learned: If you are using your own credit be sure it is available and that the staff understand if you need to unlock your credit; it has to be done by all three credit bureaus/if you lock your credit you are out of luck. Decided to go on my bf plan due to this. Not told was the charge to open the account of each device..$70.00; in this case I wanted the FREE phone; FREE Ipad.

With every update, Verizon puts game apps on my phone. Now Verizon is starting to put CHINESE apps on my phone. Why does Verizon continue to push game apps on security updates? Why are you now putting sketchy Chinese apps on my phone with a security update?

If I could give zero stars I would. I keep getting jerked around in trying to get a new phone because of the way they set up my account 20 years ago. I am considered a hybrid because I opened a business account and they did not set me up properly. The store people are completely incapable of helping me fix this problem and I'm basically unable to take advantage of any of the promotions offered now. My advice, go to TMobile. They have better plans, the customer service is better, the phone performance is better and you'll have less headaches with your phone.

I have been with Verizon customer for 48 years. I’m retiring so I need to change to personal use. That took over 90 minutes with Mohit. Obviously it didn’t work. Bill came in wrong and JC could not figure it out. Sent me to add my credit card for autopay, which didn’t work either. The insult is they will not call you back, you have to keep checking. I will be reviewing other companies immediately. Over two hour is too long for service.

I have been a Verizon customer for more than 20 years. Recently, on November 26, 2024 I purchased an iPhone 16 pro and a new iPad from a local Verizon Corporate store in West Monroe, LA. I was told that with the purchase of an iPhone 16 I had to subscribe to an “Unlimited Plus” plan. The salesperson showed me that with the Unlimited Plan I would pay less every month than I was paying with my existing plans (a play more plan and a do more plan). I not only agreed to that, I switch all 8 of my lines to the unlimited plus plan. The savings per month was significant. BIG PROBLEM. After I switched over to the unlimited plus plan for all phones I got a notice from Verizon that with the unlimited plus plan I had to purchase Verizon Cloud backup at a cost of $5.99 per month. That that increased my monthly cost to $3.99 per line more than I was paying before.

They lied about a free phone and started charging me for the phone free the 30 days to change anything. Spent multiple hours and days on the phone trying to resolve the issues. I was offered a free phone and the added it to a finance agreement for 36 months (why when it is free?) then proceeded to ignore the free part and charged me a monthly fee for the phone.

Got the Apple bundle, iPhone 16 Pro, Series 10 watch & the iPad. I've had a 6s plus for over 10 years so when I received the 16 Pro it was just too small. I Contacted them and told them I wanted to exchange for the 16 Pro Max. Well after being on the phone for over 2 hours they told me to return the 16 Pro to a store and they would send me the 16 Pro Max. In the next few days, I kept receiving emails by the boat loads. They changed my email address twice on the account, so now I can't even sign in. They did an 'upgrade' instead of an exchange which terminated the promotional credit of the original online offer.

Verizon has lied again. They offered a FREE phone and it is not true. When I looked at my bill I found a CHARGE for the phone they explained was free. They offered me 30 dollars a month and as it turns out the bill was raised to 59.99 a month when I called them they would do nothing for me. Run, Run, and Run away. The service is not worth it. You never know what the bill will be. They change my bill every month. How worse can it get. I AM DONE!!! No matter the cost. Highway Robbery in MY OPINION.

Been a Verizon customer for more than 20 years, but no longer. Tried to order a replacement phone. Set the shipping address CORRECTLY on the order. They apparently decided to change it to the billing address, which is completely useless to me, as the destination is hours away. Started a chat with "customer service", wasted ten or fifteen minutes with the tier 1 person who of course could not help. Finally was "transferred" to someone else or another department or something, who is still completely unresponsive at another 15 minutes of wait time. Then, the rep refreshed the chat and disconnected me. So I can't cancel the order, I can't fix it, and I can't get help. Don't do business with these people, they're not competent.

Have had version for over 15 years and am about to leave them. I have been lied to almost every time I call recently. I feel like the reps work on commission of how much they can swindle you out of. I was told I would get a new device and they sent a refurbished one that did not work. Then that I qualified for a free upgrade and now they are charging me full price for it. I have lost hours of time trying to fix their mistakes. They said they never received a phone and tried to charge my account $600 for it. I called in and they said they had it. Now they say it is only worth a 125 acct credit. Dishonest and waste of time. So disappointed in what has happened to this company. And guess what? No manager exists to communicate this to.

My experience with Verizon Home Internet has been nothing short of a nightmare. I decided to try their service, but their team couldn’t even get it set up properly. Frustrated, I canceled the service and returned the equipment within the 30-day trial period, ensuring I followed all their instructions. Despite this, Verizon started charging me for the service, claiming they never received the returned equipment. I contacted their support multiple times, provided the tracking number, and after weeks of back-and-forth, they finally admitted the equipment was sitting in their warehouse and that it had not been logged as received.

The company is the worst, their customer service is the worst I ever seen. You can’t never speak to someone and the bill is just too expensive. I wouldn’t recommend. I been with them for 4 years. I regret ever switching to them

I had Verizon for 11 years and they kept raising the bill. Got to the point I couldn’t afford to as they had added another month of service (the next month) early and were demanding 700 dollars to keep my phones on. Their customer service is crap they are overpriced and if you’ve been there awhile don’t expect them to be happy with your business. We are mice in their big big world. I’m so unhappy with them. And because I’m an adult I’m trying to pay the last bill off I get a demand letter threatening legal action. They are not anything even worth anyone going to and I hope they see this because before this last stunt I would’ve stayed at them for much much longer giving them thousands more, but they got greedy and just figured I’d take it. I’m posting this review in multiple platforms so people are warned.

I miss the old Verizon Wireless. I run a small construction company going on ten years now. I used verizon for most of that time now and have been very happy with everything my especially my verizon manager. But a little over two years ago, I signed up for Verizon connect and that’s when everything started to go downhill. Verizon Connect for lack of better words awful and I had a horrible experience. I ended up just paying the contract out with most of the equipment broken down to the awful customer service. I have to call my own voicemail now like back in the day to check because some of them do not show up on the phone. Because I don’t get all my voicemails it did cost me business and hurt my reputation. People thought I wasn’t calling them back and those people told others until it finally got back to me.

Their customer service has became a real joke, their ai system is a joke and now certain forms of auto pay do not count towards their autopay discount, rather than sending out a letter or anything you will be charged $10/line, so I decided to switch my form of payment, then all of sudden I'm getting bombarded with calls from ** people asking for my banking info, telling me didn't go thru, I would love to speak to someone about the possible data breach but can't because their ai system won't let you speak to someone until it's told you about the wait time being 20 mins for the next 30 mins will awaiting to be added to the queue.

Verizon is awful. Customer service is horrendous. They lie about pricing then bill you incorrectly. Impossible to correct with a human. Hello T-Mobile. Verizon is horrible with what they say and actually do. I think a dartboard for pricing would be more accurate.

For several months now, they have added a $20 "return payment" charge to my bill, claiming they're being charged this by my bank. If this were true, my payments wouldn't go through, especially not on a "second try." My payments go through every month and then they add this fake charge. Anyone who has the misfortune of still being with Verizon, check your monthly bill closely.

I set up auto-pay the day I bought my phone- they emailed me a month and 5 days later with a late fee. I set up auto-pay again that month, and again they email me 5 days after payment is due. At this point I'm convinced it's a scam for the late fee and I am so fed up. Even if the auto-pay system IS broken, this is still the only company I have ever seen that refuses to send a "Your Bill is Due" email. They exclusively send "Your bill is 5 days PAST DUE" emails??! If this affects my credit score- I swear to god I will find some human being that works for this godforsaken company to feel bad for me, but alas, I haven't found that person yet.

After my bill just went up to $185 per month for two lines I had finally had it!! No customer service at all online, chatting or otherwise! How do you go from one of the best carriers to the worst!! It’s like they read from a script when you talk to them! I will go directly to the store to hopefully get some help!!! New customers are all they want, once you’re with them you’re not important! Even after 30 yrs (AirTouch)!!

Don’t ever think of having them as your service provider no matter how they sweettalk you. They are very useless. I made a very big mistake trying them out and I regret it. First they’ll send some little boys to go around knocking on your doors and making fake promises. Even the agents in their offices will still lie to you. Integrity is not what they stand for. They lie a lot; they don’t care about customers. They just want the money.

If you ever think to yourself "Should I switch to Verizon to make my life a little easier?" DON'T. Lemme put it into perspective, I had been a customer for 10+ years, I pay my bill on time or even early and not a day later. Some red flags I noticed: The increase in pricing constantly (other reviews even say they increase their set payment plans), buying cell phone insurance and in return having to pay even more money for a phone that doesn't even work, and lastly their customer service. I get inflation and corporate greediness but this is on a whole other level. To increase prices and not change a single thing about anything (faster internet speed, better data, etc.) is crazy. Their data is good except if you live in Colorado, definitely switch. Moving on, paying 100 bucks or more on insurance and then paying even more for a Google phone that doesn't start up anymore for no reason, getting the new phone and it does the same exact thing and nobody is able to help.

11/20/2024. I am not a Verizon customer and I never will be. A fraudulent account was setup in my name and a bill was received by mail on 11/18/2024 from Verizon for charges dating from October 11, 2024 thru November 10, 2024 for $730.56. My wife and I tried to report the fraudulent invoice to their fraud department. We were on the phone with them on 4 different times trying to get this account marked for fraud. According to the phone numbers associated with the fraudulent account it was started in Clark county Nevada. There were phones purchased and picked at the Fox River Mall Verizon store Appleton, Wi. They refuse to mark this account as fraud until they receive a police report which can take up to 10 days to receive. The Appleton police were extremely helpful and informative. What the real insult is our credit rating may take beating because of this fraudulent invoice.

WORST CELLULAR COMPANY EVER!!! I've had a few different companies over the years, but Verizon is absolutely the worst! You can not easily get them on the phone - then when you do get customer service - they do not always have the correct information - but that is OK because if they are incorrect and you need to switch anything they will charge you fees on top of fees and it never ends. The charged us nearly $600 to switch from our other carrier to them - the estimate they gave us for what our phones would cost per month was incorrect! The bill fluctuates from month to month.

I placed 3 frantic calls to Verizon for help in locating the phone, to no avail. I then had to go into a Verizon store and purchase a new phone for my son.

I recently filed a complaint against Verizon, my previous phone carrier, due to them blacklisting one of my devices. I switched to AT&T on November 5th 2024, and ever since activation, they suspended the device due to Verizon placing on a blacklist. Now, Verizon states they have done everything possible, but it is still blacklisted as per AT&T and they have to suspend the device.

My data was low so I called to ask if they can add extra data. My payment is due in 5 days..The agent said that he can add unlimited data for free on the plan I currently have...I have my payment automatically deducted from my bank acct...I confirmed at least three times with the agent to be sure I understood.. Shortly after we ended the call I received a confirmation that it is $25 more..I called back and another agent said that's not the plan I have..He escalated the call to someone else and they never answered..after 45 minutes the call was disconnected..They enrolled me in a plan that I did not approve..The customer service is horrible...always try to connect you to a virtual agent..This is a scam.

Honestly, I had a iPhone 8 Plus from metro, and switched to Verizon because my sister was with them and said she didn’t have much issue, so I gave them a try. I went in and it was a Woman who took care of me. I wanted to get a Samsung Galaxy and she told me that it was free when you switch over to the company. Clearly I was bamboozled, because when I searched up my account I saw I owed them $846, and was confused so I called and they basically told me I had to pay it, regardless. If I would have known I would have never bothered with them to begin with. Now this is on my credit history. I’ve since went back to Metro and got a iPhone from them. Which I should of just stayed with them from the beginning. Now I have to pay off a Samsung Galaxy that wasn’t even worth it at all, dang near a whole band to pay off a phone. They are legit the worst phone company I’ve ever connected with.

I just recently switched from AT&T to Verizon Wireless. AT&T was giving me issues. Switching over the Verizon wireless representative was very helpful. He said that within about four hours everything would be switched over to my new iPhone 16 Max. +5 hours later I'm calling. They put me on hold saying they are working on it and then I got hung up on. Tried to call back. They were closed now. I have a new phone that I cannot use. Very disappointed.

Verizon is overall the worst cellular company I’ve ever had. The phone had been nothing but trouble. The service is terrible and worst of all the customer service is not on the same page. You can’t get help with them at all. They lie. Your bill is never right. Please people don’t ever consider Verizon.