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About Verizon Wireless
Verizon sells phones and phone plans across the United States. With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.
Pros & Cons
- 5G available in some areas
- Discounts on multiple lines
- Mix & match unlimited plans
- Parental control app
- Prices are higher for fewer lines
- 5G not available in all areas
Verizon offers a wide range of cellular service plans for customers who use their devices in different ways. Though prices might be higher than other providers, the level of service and extra features make Verizon stand out.
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Reviewed Nov. 3, 2023
The corporate representatives are horrible. It took two hours and two representative to cancel one phone line. The first representative; Mark would not let me speak to a supervisor. He changed the amount of my bill over and over, while trying to get me to not cancel. He had me set up an online account to then block my access. He sent me a shipping label to return my phone and afterwards informed me that I would still owe the full amount. I asked why would I send the phone back and still to pay it off? I called a different number and the experience wasn't much better. I won't do business with Verizon again.
Reviewed Nov. 2, 2023
Before buying a GizmoWatch for my son, I somehow was able to chat with an agent who said after taxes and fees for my area, my monthly bill would be $15. Couldn't set up an account after purchasing, so I called Verizon. It wouldn't let me through because my phone number isn't a Verizon number (it actually is, but it's prepaid). The chat won't let me talk to a person so I can't get anywhere. I called Verizon from someone else's phone and they couldn't help me with my account because the gizmowatch won't get calls or texts from them, nor can you click a link they send on it. I paid my bill over the phone with them.
Later down the road, I get an email saying I owe $43. I finally get into a physical Verizon store where even they almost wouldn't help me create an account. I don't know what changed, but they called me back to a computer with a page open for creating my account. I complained about my bill being way over what I was told it would be. They looked at my account and said I had been charged multiple late fees. Mind you I wasn't getting bills and had no access to them before this. I paid all of it off and was told, and could see on my account, that my future bills would be 14.99/month.
Now, on my account, it says my next bill will be 36.22. I've once again been trying to get a hold of Verizon about my bill being way over and can't reach anyone. Apparently, you can only chat with a real person if you're shopping and they're trying to sell you something. Submitted a service request that only allows 500 characters and they keep telling me they need more information, but aren't saying what information they need. Verizon is a complete nightmare. I'm not happy with them at all and wish I hadn't bought this watch from them. My son could've gotten a phone for these service charges I've been getting with much less fuss and time wasted.
Reviewed Nov. 2, 2023
My niece moved from Fresno, California to my home in Arizona, we have no cell service in our area so her Tmobile phone does not work, we have Verizon with a signal booster in our home connected to the internet for service. She has tried 4 times to get a Verizon account and they have approved her twice and then canceled it due to "Fraud" and then they denied her 2 times in a row stating they cannot identify her with information provided. If it was "FRAUD" we wouldn't keep trying over and over again with the exact same information for the exact same phone. Fraud tries once maybe twice and then gives up and moves on to the next victim.
When questioned "what can we provide short of DNA to prove her identity" Verizon said they cannot provide us with that information. I understand trying to prevent fraud but when the customer is on the ozone with you for 2 hours explaining the situation and giving you everything you ask for chances are you're being an idiot not listening or helping. As soon as my phones are paid off we are definitely switching to a different provider, Verizon has lost all of my respect and trust.
Reviewed Nov. 1, 2023
I have been with Verizon for several years and in all honesty, I regret giving them so much money over the years. Their customer service is awful. Once you're in the door - forget about being treated well. I recently went to upgrade my phone by ordering a replacement online in which I will mail in my trade once I receive the new phone. I have done this is the past with no issue. Well last night the website kept glitching and placed my order on hold. I tried to verify it multiple times, but no luck. I reached out to Verizon and was told that my order was being canceled unless I sent them a copy of my ID to the fraud department.
I followed everything to a T and I am now being treated like a criminal for trying to upgrade my phone. While in the process of trying to upgrade my phone they also tried to force me to upgrade my plan which would up the cost by $30 monthly - and I would lose benefits. Verizon, you're great when you're trying to secure new customers, but maybe you should think about actually treating your existing customers well. Sincerely, a soon to be T-Mobile user.
Reviewed Oct. 31, 2023
Seniors beware of Verizon! I am almost 70 and have a senior plan with Verizon. My rates were higher than some other senior friends so I had an online chat with a Verizon Rep who assured me that they had lowered my monthly rates and my next bill went up over 30%. I had another online chat and my bill went up again. Both reps assured me in writing they had resolved my issue. How can a major company train their representatives to outright lie? That is a new level of deception. I have screenshots of the chats - I will upload those if possible!
Reviewed Oct. 31, 2023
The store is maintained by very professional customer service oriented professionals. They will assist you in finding the best product and service for your needs. They listen to what you're looking for and match their services to meet your needs.
Reviewed Oct. 30, 2023
I’m going to post this nonsense and cancel my services as soon as I get home. You are saying that it’s my fault that you duplicated my accounts and messed up my credit. I have auto pay on my account for a reason. If money was owed it should have been taken out. I’m also going to get legal counsel for this.
Reviewed Oct. 28, 2023
I have had 2 phones since switching a year ago. Both have had major issue. Plus the service sucks compared to Sprint/T Mobile. I am not happy and you won't give me a new phone. Verizon sucks. Please help
Reviewed Oct. 27, 2023
I applied for Verizon business phone, but due to many restrictions, I declined the service. Now I am getting invoices from Verizon and my bank account is charge by T-Mobile. I Called Verizon several time & since I have no account, they cannot help me. I faxed 2 memos to T-Mobile trying to verify the reason for the charge & also send a fax that I will take a legal action for the charges, but no response either.
Reviewed Oct. 27, 2023
I honestly do not have enough allotment in characters to detail all my issues I have had every month over the past year. Terrible, unexperienced staff, wrong guidance. Lack of effective communication. This is even with talking to a rep in the headquarters location. Who refuses to give me her supervisors info. Choose a different carrier.
Reviewed Oct. 26, 2023
I can't even begin to tell you how many times I have called them in last week or even mention the # of work orders. All I was trying to do was to get a business line forwarded from one office to another temporarily. They are extremely slow to get anything done. If they say it's going to pay 12 hours, don't believe them. You have to speak to at minimum 3 people as they keep transferring you, they don't listen and can't get it straight what you want done. Horrible, horrible service.
Reviewed Oct. 25, 2023
I ordered Verzion because of the promotion. I was billed correctly for 2 billings then my bill got higher and higher. They would disconnect because of their mistakes then charge a reconnect fee! They keep billing me for free tablets and watches that were free so we finally realized that we been overbilled for 6 months, though after 9 separate phone calls to Verizon billing all averaging 2 hours each they finally corrected there mistake in the overbilling then refused to credit me back the late fees and a disconnect fees that my account was charged over there mistake! I HIGHLY recommend staying as far away from Verizon Wireless as possible! Read all the reviews! It isn't just a single incident by any means! They have done this to customers for years!
Reviewed Oct. 24, 2023
Horrible service provider that is mediocre at best. A bunch of communists honestly. Service sucks most of the time. They send you like 50 notifications when your Bill is due multiple ways. All they care about is money and not their customers. A monopoly basically.
Reviewed Oct. 24, 2023
I called Verizon to make payment and had questions regarding a discount on my account. Fernando was patient understanding and helped me quick very. I had called other times and this the one time a representative had great customer service and knew what he was talking about, guided me and was great overall.
Reviewed Oct. 24, 2023
Wireless service is terrible, prices are ridiculous, and as soon as you port out your lines to a new carrier they lock you out of your account online. I had 5 lines, plus 2 watches, and iPad. You'd think they'd want to keep a long time customer...they couldn't care less.
Reviewed Oct. 23, 2023
Very poor Service. Make it so difficult to pay a phone plus they will charge $10 to pay over their phone. Do not recommend this service. Worst service ever. Customer service are very lazy to hook up your account.
Reviewed Oct. 22, 2023
I switched over to Verizon from Spectrum Mobile and traded in my iPhone 13 Pro for 14 Pro. I never received a credit for it. It has been almost 6 months. I have been calling them for last 5 months and every time I call they tell me it will show up on next bill, but it never shows up. I even went to Verizon store and they can't even help me. I have tracking number and location code where I sent my phone. They used to tell me they have my phone and just need to process the credit and it will show up on next billing cycle, but now they told me they do not have my phone. I have UPS receipt and tracking number for my trade in. They took my $1300.00 phone and refusing to give me credit on my bill or returning my phone. I regret switching to Verizon. I promise you good promotion and hide all the fees and don't deliver on their promises. I recommend everyone to stay far away from this phone service. And don't believe their trade-in scam
Reviewed Oct. 21, 2023
History, So in August of 2023 I ordered two phones. Wrong phones sent so I kindly went to the nearest location and tried to get the situation fixed. I encountered the rudest representative ever. She first acted as if she really didn't want to assist me with my situation. Mind you this was after I was told to go to the store for a more personal experience. So I called customer service and was sent two return labels sent the phones back. Ok so now this is where things go absolutely wrong. After going through the process of paying money for the phones sending them back. The return of my funds were shorted. I paid 89 and was only refunded 66 dollars no lie. Asked about the rest of my money never got it. But they insist on sending me bills for phones and service I don't have either.
I paid almost 400 dollars because I had to reorder the actual phones I ordered to begin with and this same day after paying my order was cancelled because of so say unable to verify identity when I sent them my driver's license picture front and back. No phones money refunded. But still not the money I was shorted on from my first order I had to send back. So fast forward to this very day I get a bill for 113.06. Mind you I don't have phones no service and this isn't the first bill they have sent me. So I called them back. 5th phone call about service I don't have and another bill. I was told the line was active. Big red flag. No verification to make sure me the customer actually has service. Just send a bill on a phone I don't have and still to this day they are billing me. For what I don't know.
Hopefully after the call with Michael I can get this behind me. It's hard enough to pay for the things I have. Verizon wants me to pay for something they refused me of. Which is confusing to me because I was sent phones before. But anyway with what I went through with not even having a phone or service. I don't think being with them is the best choice for me. Or for anyone. Be mindful of the phone company you sign a contract with because if I am going through this and have no service no phones. I can't even get a full refund. Still haven't gotten all my money back.
Reviewed Oct. 21, 2023
As many others are doing during these difficult times, we contacted Verizon seeking remedy to save money on our outrageous monthly bill. We have two devices. A phone, and an iPad. Both are billed to the tune of $165 a month. Very difficult to say we are getting the value of $2000 a year when other providers are charging nearly half that price. On a positive note, the representative with Verizon seemed to be empathetic and offered their sympathy during our chat. But alas, no alternatives to save us money were offered. We were simply told sorry, there are no options other than to pay off your devices entirely. (Almost $2000) Which, as we look on the market right now, we have found these devices can both be purchased second hand for less than $900 total. This is not a good company to do business with. We do not recommend service with Verizon Wireless.
Reviewed Oct. 20, 2023
Bought a new Iphone for $1200 and it arrived 3-1/2 weeks later. Everything worked beautifully, except it could not make or receive phone calls. After 4 hours unsuccessfully using their online troubleshooting pages, I got on the phone for another 4 hours with their incompetent support staff. As my call moved up the chain through 3 different people, they added 3 different numbers to my phone, and then hung up on me when I expressed my rage. The following day, I went to one of their stores and the tech person marveled at what a terrible job they had done. He eliminated the additional numbers and in 5 minutes my phone was working. My entire day's work was wasted.
Reviewed Oct. 20, 2023
I switched 2 business lines to Verizon May 2023. I traded 1 phone and was to receive monthly credits for the trade in for 36 months which would lower the device payment to $22/month. Today is 10/20/23 and they are still charging me full price so I'm paying $38.68 every single month. I have reached out to the executive team, the customer service team, spoken to supervisors. At this point, I've probably wasted over 20 hours on my time trying to resolve this issue. The rep allegedly verified receipt of the trade in August after I provided the tracking number several times. Keep in mind, they send customers a return label and that's what I used. UPS confirmed delivery on multiple occasions. And nothing, the issue persists.
Just today, I wasted another hour of my time with a new rep and I had to start the process all over again. The executive team and the sales rep who created the contract are irresponsive because they don't care about their customers. I wanted to list their emails here and blast them but it violated Consumer Affairs guidelines and they won't publish my review if I do.
Reviewed Oct. 20, 2023
I don't even want to give one star! Horrible experience switching over to Verizon Wireless. The true bait and switch - in store they promise a free iPhone 14, $400 credit for the old iPhone, and a $30 to $35 monthly bill. None of that is true. I'm paying $93.00 a month, have to pay for the new phone, and only got $200 credit for the old phone. I've been trying to get this resolved since May, and it's still not fixed. They will lie, lie, lie to get your business. They tell me to come to the store so the regional manager can take care of the issues, yet he's never there when I arrive at the appointed time. I do not recommend at all!
Reviewed Oct. 19, 2023
I recently acquired a Verizon Wireless plan and a new iPhone from the Verizon booth located within Costco. Following my purchase, I eagerly awaited the delivery of my iPhone after having paid all relevant fees, including the sales tax, and signing a three-year service contract with Verizon. Unfortunately, my experience took a turn for the worse when, after patiently waiting for three weeks, I still had not received my iPhone. In my attempt to resolve the issue, I contacted Verizon's customer service multiple times, only to be informed that UPS was responsible for the shipment. To verify the status of my package, I reached out to UPS, only to be told that the package had been returned to Verizon due to an incorrect address on their part.
Subsequently, I contacted Verizon once more, where I was informed that the order had been canceled due to the address error. While they acknowledged their mistake and assured me that it could be rectified through their internal process, they refused to facilitate communication with the their internal responsible for this matter. To my dismay, they simply canceled the order and disconnected my calls without providing any updates or assistance. This frustrating experience has left me deeply dissatisfied with Verizon's service. And there is no refund for I have paid for iPhone I incurred.
Reviewed Oct. 17, 2023
I was given wrong information for an international plan when I went to Japan. I was told I would not be charged for calls from cell to cell if I had an international plan for 30 days. They were wrong. I got had nearly $400 in charges. I have been on the phone with Verizon for hours on end with no success. I was told I would get $150 credit only to be denied. No one can tell me what the problem is and they refuse to allow me to listen to the recordings. This has apparently happened to others. They have people answering calls from different countries giving wrong information that the customers rely on. It is almost impossible to speak to a supervisor. I will never re-sign with Verizon. I am considering filing a lawsuit or looking into a class action lawsuit against them. I have seen many others making similar complaints.
Reviewed Oct. 16, 2023
I have a Galaxy Fold 3 512gb phone. For almost a month now my wifi and speaker does not work. I have spoke to over a dozen Verizon Customer Representatives and they still haven’t been able to help me. Today I spoke to Jaime from Verizon. Jaime told me that Samsung no longer makes the 512gb model and that they can only replace my phone with the 256gb. So I ask her, "so I just have to take it as a loss…" the 512gb costs a few hundred dollars more than the 256gb. She tells me, "Unfortunately yes you do." I am so frustrated, I pay the extra money every month for insurance and I have auto pay so I am never late on payments. And this is the treatment I get back from Verizon. I guess I’m switching carriers.
Reviewed Oct. 16, 2023
I joined Verizon's mobile service in Aug 2023 on a $75 unlimited plan. Since then, I have received two bills with an additional monthly charge for "Minimum term service contract fee" of $20, bringing my monthly total to ~$110 after taxes, etc. I paid for my iPhone upfront in full so it should not relate to that. I have been on hold with customer service for several hours and no one can tell me what the charge relates to exactly. On my last call with customer service, I was transferred back and forth and placed on hold for over an hour, the line drops on their end, and they never called me back. I would not recommend Verizon.
Reviewed Oct. 16, 2023
I was a 20+ year subscriber. I was eligible for $800 off on a new phone - S22 I believe. The ignorant salesperson at the Verizon store couldn't help me with that because he was so busy so I was told to call VZW and someone would help me. Over nobody the next few weeks I called several times and couldn't be helped despite having multiple emails stating that I was in fact eligible for the discount. Then after 2 months someone finally said that yes I was eligible for the discount but that expired after 45 days. Anything I could do? No, unfortunately I waited too long to talk to the right person. I was so happy to hear that!! I then paid my $150 one line bill (30 for the phone) for the next year as 5G began. Awful.
The service was so bad so I switched providers. Got a bill the following month from Verizon. Asked why I received a bill and was told that I switched on August 25th and that was the first day of the new cycle so I will be charged a full month despite not having service. Wait - I had service for about 9 hours out of 30 days. I was then told that I would pay $30 a month until the phone was paid. $866 was taken from my debit account today. Yeah I was paying that anyway but surprise we're taking it today woohoo!!! I feel like I got robbed by a shady company that works out of a garage without signs. No recommendo.
Reviewed Oct. 16, 2023
I returned a defective device in their package. They confirm that they received it but have not given me the 1199 credit. They want me to pay for the return and then they will credit me back 300 per month until I have the full credit. In the meantime, they will terminate my service if I don't pay. Why should I loan them 1199.00 with no interest and the threat of termination?
Reviewed Oct. 16, 2023
Worst service ever. I finally after 2 years of torture I canceled them. They still want me to pay for a month of no service. I canceled them 2 months ago. They threatened me with my credit. Find another phone company. Verizon is not worth the headache from day one. With 729 more days did not get better. They overdrew my account twice in a row because they took money from my bank before the due date. No money in my account. Cost me an extra $30. Called them. They more or less said too bad sucker. Two years of **.
Reviewed Oct. 14, 2023
My phone has malfunctioned and I have a three-year warranty. I called and talked to a gentleman who assured me I would get a phone replacement in two days, nothing was received so I called again and I was told no order was submitted and this rep assured me I would get it in two days with no fees. So I said fine, two days go by and nothing. So I called today and was told by a rep named Paul who also guaranteed me I would get it tomorrow overnight, but he refused to provide a shipping order or a confirmation page.
He made me feel very uneasy so I called again and was told by Dominic no order was submitted and he told me, "I will place you on hold" and he transferred me without telling me to a new rep who just asked me all the same questions. I told her, "I want to speak to a supervisor" and she was on hold with me and she said, "I want to confirm your number just in case we lose connection." As soon as she said that she disconnected the call and did not call back, now the call center is closed and I am very angry.
Reviewed Oct. 14, 2023
I have insurance through Verizon/Asurion. Not sure exactly how it works. You'll find out about it in my review. I have ZFold phone. $1,800.00. It is the first expensive tech thing I bought for myself. I love the phone, EXCEPT, about 1 yr. after my purchase, the inside screen wasn't working properly. There were no scratches or anything wrong externally. It just wouldn't work all the time when I opened the phone. So I called Verizon and they told me to take it to Asuiron. Those guys there are great. The guys there told me I have to have a ticket/case with Verizon for them to fix it.
I went back home, called Verizon and after about 1/2 hr. They told me they would mail a new rebuilt phone phone and return my broken phone in the package. So when my phone arrived I went to put my phone in the package and before I did I thought,"Let me take photos of my old phone just in case." I mailed the old phone and 2-3 weeks later they had pulled $299 out of my account without any notice. When I called them (I was on the phone over 1hr total) after talking to the first lady about what's was going on and asking her if they had any photos of my phone I had returned and how she couldn't find them she transferred me. That was approximately 15 min. And she was going to transfer me, when she did we mysteriously got disconnected.
So I called back and ask the new service rep that before we started talking if she had my phone number and if we got disconnected would she call me back. She said yes BUT her system was down and she would have to call me back. To give her credit she did. So now for the next 50 something minutes we talked about what was going on and how she had to put me on hold multiple times etc etc etc. I asked her if she could find the photos they had taken of my phone after I returned it. She couldn't find them. I told her I had my photos, and after another round of putting me on hold and after asking her to transfer me to a supervisor, she said that I could go to Asurion and show them the photos and they would help me. I said, "Ok cool, that's fair."
So today I went to Asurion and they said that they only fix phones, they don't get involved in writing a ticket/opening a case. The lady then said that Verizon basically used that tactic to get me off the phone. They are horrible, this is all to save the company money. We all know how most of this works but we are stuck because we need these items to work etc. Verizon is not the only one like this. And it kinda sucks companies hire people to treat clients horribly and push us away.
Reviewed Oct. 11, 2023
I started off last year in October. I got two phones from my parents. I returned one within the 30-day timeframe because my dad passed away. I got charged for both phones. They didn't carry them over on the account. They set up a new account charged me $1,300 for it. I complained and got nowhere because they said it was too late because it had gone to collections. I knew nothing about it. I'd received no phone calls, no emails, no mail, nothing to indicate that I owed them any more money other than what my monthly bill had been and I had been paying that on a timely basis.
Finally I got someone to acknowledge that they had screwed up. They gave me a credit on my account but would not issue me a credit in cash. I had to pay the credit company the $1,300 which screwed up some of my credit. I took a big hit of 50 points. Now I've been having trouble with the internet Cube that they have. I've had four of them since June. I've decided I can't do without internet and the process or returning them is a pain in the butt so I canceled all my accounts - myself, my girlfriend, my mother. And I canceled the internet Cube
Now I've got a $795 credit on my account that I'm having to wait to get because they say they won't pay it until the end of the billing cycle which means they're going to take money out of that $795 which they don't deserve. I've closed out the account. Not a matter of still having service with them. I've changed to another vendor. Hopefully they're better Verizon has been a disaster. I wish I could get a hold of someone who gives a ** about my money. I know they care about their money obviously because they turn me into a collection Bureau. I just want my $795 so that I can move on and be done with them.
Reviewed Oct. 11, 2023
Verizon offered free phones if I traded the old phones and kept my account for 3 years. They sent me a return label. I returned the phones, but Verizon charged me $50 per month for the new phones. I called 4 times over a few months. I spent hours on the phone proving that I sent the old phones back. Every time they said, after at least an hour on the phone, that they now see that I returned the old phones and they will adjust the account. But they never did.
I kept on calling back, wasting hours on the phones and customer service always said that they don't have a record that I returned the phone or need to get credit for the $50 they kept on charging me. Today, I spent over 2 hours on the phone. The customer Service rep said that I would have had to upgrade my plan by $10 for each phone and then I would not be charged for the new phones. Also, since that Offer does not exist anymore, they can not honor the offer. Verizon is a crooked company. Don't get service from Verizon. Not only they are not honest but their plans are more expensive than other cell phone providers.
Reviewed Oct. 10, 2023
I was attempting to place an order through a trade in promotion for Verizon Wireless. I had a few questions and a chat box kept coming up asking to assist. I asked the question, was given the answer and instructed to click on a link to complete the order. I did, however; there was not an option given to add a shipping address. I clicked the order and immediately contacted customer support to add a ship to address. The person told me they could assist me with any problems, however after much discussion, the only thing they could come up with was to cancel my order and place a new one, but my trade in would not be applied because it had already been applied to the previous order.
At this point I said no, as I had already been "chatting" for well over TWO HOURS! I finally mentioned it would be nice when someone is helping a customer if they would concentrate their efforts on one customer instead of servicing multiple customers at one time. No reply. Basically I sat there for another 30 minutes with no reply. I suggested canceling my order and I would purchase the phone from another company, one which cares about their loyal customers. No reply. This is no way to run a business, it appears once you sign on the dotted line, you are of no use to them any longer.
My guess is I'll cancel all of my lines and service and take my business elsewhere. If they attempt to deliver anything to my existing address, it will be a waste of their money, but seem to have no solution. The least I would expect after patiently waiting over two hours is a response---NONE. Take my advice. Take your business elsewhere. It's one thing to talk to a customer service rep. but only if they are truly customer SERVICE reps. Verizon has none.
Reviewed Oct. 7, 2023
Signed up for senior plan, 2 lines, $80.96 monthly July 2023. Being billed $120+ monthly. HAVE to call monthly and fight for Verizon to honor plan. I waste 50+ minutes EVERY MONTH. They try to trick into accepting a new "reduced" plan that costs more.
Reviewed Oct. 7, 2023
Verizon, overall, offers great products and demonstrates a commitment to customer satisfaction. However, I've had a particularly disappointing experience with Verizon Wireless in Atlanta. The quality of service has significantly declined, which surprises me considering their general reputation. One concerning aspect is the consistent hiring of a specific type of personnel in this area. These individuals seem disinterested in their work and will go to great lengths to avoid assisting customers properly within the store. Furthermore, when reaching out for assistance over the phone, they often rush through the conversation and provide misleading information, making it difficult to resolve issues effectively.
Reviewed Oct. 4, 2023
On or about 7/2023 I ordered internet thru Verizon experiencing many problems with my previous carrier, in regards to my identity. I assumed a company changed might help. I noticed recently there was an email, but associated with me on my account, full access to all of the data in my home. With limited IT experience I attempted to remove and could not, it was greeted out. I called Verizon multiple times they indicated they could not, remove either. I have experienced Compromised password, conflicts in email, social media and credit.
I have reported to FCC and CFPB on multiple occasions with little to no resolve. I am writing this review in attempt to help myself and others. It’s an overwhelming time consuming. All of my accounts have been compromised and Verizon is seemingly complicit. I was offered a number of promos none of which were added to my account with out hours of me sitting on hold and asking for help. This has caused non stop confusion and chaos and allows for me to labeled as a grifter or someone that wants something for nothing because of multiple calls and complaints. This is not true. If it’s happened to you stay vigilant speak out and then SPEAK OUT AGAIN. I expected my information and accounts remain secure with Verizon and it was not.
Reviewed Oct. 3, 2023
We had some kind of region-wide mobile service failure throughout the day today (OK/TX panhandles) , and anyone I know who tried to talk to Verizon's service-evasion personnel was met with scripted lies, denials of any problem with their equipment & accusations of problems with user devices. One person I knew actually had an operator sabotage her phone settings remotely after leading her to believe that this would address the problem, which it didn't. Verizon's website is intentionally set up to deny any form of direct contact, the chat function continually demands that you log in when you already have, there is no page for reporting service problems directly, and all these people seem to care about is trying to talk you into buying more of their junk products.
What Verizon created today was a regional emergency, especially for the elderly and those with disabilities, and then they had the effrontery to call me back after service was restored and still not find anyone who could speak proper English to make that call. Without providing any kind of regional service center with live, literate, English-speaking personnel to deal with problems immediately, Verizon has no moral right to be doing business in the USA at all.
Reviewed Oct. 3, 2023
Complete scam of a company, absolute worst customer service. I feel so sorry for the employees they must get abuse, after trying to cancel my account for a year I still can't and it seems no one even knows how. You can't even cancel an account. How do you expect to have a reliable product? They just keep adding on more fees even after 3 year contract ends. I can't imagine they stay in business much longer. DO NOT EVER BE A CUSTOMER, AUTO RENEW CONTRACTS.
Reviewed Oct. 3, 2023
I just want to say recently I have had a lot of issues with Verizon. Unfortunately the internet is not great as well as the billing department. They took money out without my consent recently. When I called to speak with a representative it was very hard to understand and she hung up on me. After waiting on hold for 14 minutes! After this I will be looking for a new cellular company for my family.
Reviewed Oct. 3, 2023
Choose another service provider! I have ongoing bad experiences with Verizon Business. You always have to go through their phone support which puts you on hold constantly, or hung up the phone, or when they call back they hung up again just to state that they tried. It is very sneaky and rude. My biggest concern is that you agree with them on something over the phone of which you are not getting in writing and the next time you have to start from the beginning the hours and hours long calls.
I moved to the city center where verizon has zero reception and ticket was raised and called in for weeks but nothing was done. I went to a store and they offered me a signal extender for $295. I was shocked that I had to pay for something that they should provide. They told me if I want it free, I need to call in and they will deliver me one. I said no problem. However, it was on my next bill. I returned it and canceleld my account.
After all this hassle with them, I am dealing with them for hours as I traded in my phone and they want to charge me $800 for the new phone while we agreed on something else. I called in after I received my bill that it does not reflect what we agreed. They said wait for the next bill to do so. At the shop today they said that call center should not say that because I would have 30 days to return the new phone which was never offered to me. So please do not make business with them as you sign the contract electronically and call center does not make proper notes and treat you badly.
Reviewed Oct. 2, 2023
I switched phone carriers from Tmobile to Verizon last year. The process was mostly completed on March 11, 2023 after placing my phone order online and picking up the phones, four phones/four lines, in a Verizon Store. As part of the deal through Verizon to switch, they offered a $200 per line rebate in the form of a prepaid Visa gift card. I should have received four gift cards totaling $800. After about 90 days of not receiving the cards, giving them plenty of time to be sent. I contacted Verizon and was given forms to fill out in order to receive the rebates, nothing at all was said about a deadline. I filled out the forms and was told they would be processed in 7 to 10 days and they would mail the rebates out.
I don't remember if a time frame was told to me but I assumed it would be 6 to 8 weeks based on other similar experiences. About a month ago after still not receiving the rebates, I contacted Verizon and the agent that helped me, resent the paperwork and told me the same thing, 7 to 10 days to process and that I would be contacted and also told me to not attempt to file again as it would negate what she was doing. Today, after two weeks going by and not hearing back from Verizon, I contacted them again. This time the agent told me that there was a 30 day deadline to file for the rebates, and said that they would have emailed me after porting my phones over.
I checked my emails and no email pertaining to how to collect the rebates was ever sent. I remember it took quite a few days for them to get my phones working and I looked through the first two months of emails in ALL folders (primary, secondary, junk, spam, trash, archived..) all email folders. $800 in gift cards was an extremely significant factor in switching from over 20 years at Tmobile to Verizon. Verizon advertised the rebates, the rebates were in my cart at time of online checkout, everything on my end said that I would get these rebates but nothing ever stated I needed to do anything more, nor did anything I received state that there was a deadline for me to send in paperwork to collect the rebates. This seems like a very shady tactic. Promise a rebate then tell me I don't get it because I did not tell them in time that I wanted it???
Reviewed Sept. 28, 2023
Do not trade in Your paid in full cellphone because, you cannot pay off your new device early for balance owed. First, you'll break Contract. #2, you will owe what that new phone costs, ie. Samsung23ultra+ $1300.00, no matter how many months you've paid on it.
Reviewed Sept. 28, 2023
Preordered an iPhone 15 Pro Max on September 15th. Asked agent what my iPhone 12 Pro Max was worth in trade. First said 730.00 I told him we along with 7 others on our account have been with Verizon for almost 11 years and wanted to know if I could do better. Talked to someone like maybe an associate and then came back said they would give me 830.00 so I said ok. Took all my info and sent the charge to my Discover card and it showed pending. Phone came in on the 27th of September and they charged my card and it was declined.
Called discover and they said that it was pending too long that’s why they declined it. Got on the phone with Verizon he says, "Oh we will have to cancel that order and run a new one." Ok so I get the total and it’s more for the phone. So he took the price to 730.00. Told me they can’t just run the card thru again as discover had told me. So after being put on hold for almost two hours and coming on periodically I finally just gave up. What terrible online service. Never again. I’m going directly to the store.
Reviewed Sept. 27, 2023
First things first if I could give negative star ratings I definitely would. On August 12 I purchased a brand new Samsung Galaxy Tab S9 tablet and Samsung Z flip phone. I received both devices on the release date of August 15. I had the devices for a little over a month when I decided that I no longer wanted the devices especially after seeing the new monthly bill amount and so I looked at my receipt and realized that there is a 30 day return policy. Let me preface by saying my issue is not with Verizon’s 30 day return policy, but with the things that happen when you contact their customer service for answers regarding their policies and procedures.
On September 17 I contacted Verizon about returning the devices by contacting the customer service phone number, and requested to speak with a representative. The representative that I spoke with, asked me what the situation was, and I explained that I no longer wanted the two devices, and that it was a couple days over the 30 day return period. I asked if there was anything that could be done if there is any way around this policy and if I needed to speak with anyone else regarding.
The representative claimed to have taken a look at my account and said she located the devices in question and then advised me that she saw that I was able to do a return within a 45 day period. She said that she would send me a shipping label and then all I needed to do was ship the products as soon as possible. I also informed her about an error with one of the products which was the tablet that was supposed to come with a stylus, but it had never come with one. She stated that she documented that the stylus never originally came with the tablet in the package and I asked if there was anything else that I needed to do and that if I returned everything as quickly as possible, if everything would work out fine, and she informed me that was the case snd there would be nothing else I needed to do.
She recommended that I ship them off as soon as possible because it could not go over the 45 day period including the time it wold take for them to be shipped. The only other thing that she warned me was that I needed to be careful that I took the packages to UPS versus USPS, and that there have been disastrous things that have happened when people accidentally ship through USPS. So the next day I went to UPS and shipped them off I had to pay a little under $15 for the packaging and shipping and all.
On Monday 9/25/23 I checked the tracking label through UPS and it showed that the products were delivered to Verizon on Friday so I called Verizon to see if they had received them just to make sure that nothing went awry. Once I got the representative who helped me on the phone, I informed her of the entire situation. I also specified that the products were a couple days over the 30 day return when I originally called to request to be able to return them and get a refund as soon as I said that the representative knew that there was an issue. Needless to say I ended up spending almost 2 hours on the phone with her and her supervisor. It turns out that their 30 day policy is a strict policy that cannot be negotiated altered and there’s no additional accommodations outside of the 30 day window that you have to return products you finance through them.
She informed me that I would still have to pay the monthly amount for each of those device agreements including the additional lines they are attached to, and that there is no way for me to get the devices back to simply keep the devices at this point since I will be paying for them anyways. I was not informed of any of this, when I originally called and spoke with the other customer service representative, if I had had any idea that first of all, there were no exceptions to the 30 day policy and second of all that if I shipped off the devices, I would never be able to get them back. I would’ve never ever wasted my time, and my money to ship them off.
The informative representative on Monday also stated that the only thing they would be able to do is to issue me a credit that would be able to be applied to my bill by doing device trade-in amounts for each of the devices that I shipped off to them. Both of the devices in question released on the date that I received them. I literally had them in my possession three days over the 30 day mark no damage barely used.
The trade-in values that they gave me for each device were laughable. The total came to a little over $800 when both devices were over $1000 each so now basically I am screwed I even asked to speak with her supervisor, not out of disrespect for her because she was extremely helpful and informative and I had wished that I had gotten her the first time around so that I could’ve avoided this whole mess, now I am screwed out of two devices that I will still have to pay on only been given a credit that will be applied to my bills and there’s no way for me to get my devices back.
It’s insane to me that in this age with all the technology and all the tracking supposedly there’s no way for them to track down those specific devices in the warehouse that they were sent to for intake upon being returned, these devices have IMEI numbers. I have no idea why they are acting as though there is no way to see where those devices are in the facility that they’re in and what is going to happen to them. When I spoke to the supervisor, I asked if they understood my frustration, because basically, at this point, I’m being charged for nothing and they will be able to make more money off of the devices that I returned under false pretense due to incorrect information. I literally told the supervisor that it’s absolutely ridiculous and wrong what they are doing and that they need to fix their system because this should not be able to happen.
I also mentioned that this is not the first issue I’ve had with their customer service as a duck with an issue a little over a year ago for three months between talking to multiple representatives just to get something resolved. It is not right that I’ve been a paying customer for a few years now and this is the way that I dealt with. I can’t wait to be free from all agreements with them so that I can find service elsewhere because the whole situation is absolutely ridiculous. I don’t trust the representatives when I call due to the multiple issues that I have had every time I have a situation it takes a few calls just to get something resolved and sometimes the resolution is not even appropriate to the situation just like with this case also, it’s ironic to me that you can’t really post a Google review on their company. I wish I could shout from the rooftops, what took place because it is not right at all.
Reviewed Sept. 26, 2023
I’ve had to contact Verizon 3 months in a row just to receive the credit for a phone I returned within the grace period. Each time they state a ticket was placed and 3 months later I’m being billed for a plan I don’t even have the phone for. Never once was the phone removed from the box. Representatives keep me on the phone for 30mins then disconnect me. So 3 months later nothing has been resolved.
Reviewed Sept. 25, 2023
Verizon said this would not affect my credit. THEY LIED. Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months.
I watch my credit rating very closely and I asked if it would affect my credit. I was told it would not. That representative and Verizon lied. Within about 3 months, I received notification that my account had been submitted to a collections company. Verizon reported me to the credit reporting agencies, even though their representative said they would not. Verizon Lied! My credit rating took a big hit. Now, when I call Verizon and try to speak to somebody about why they lied and sent me to a collections company, I'm unable to get through and am automatically referred to that collection company. DO NOT TRUST ANYTHING Verizon TELLS YOU! IF THEY LIE ABOUT ONE THING, THEY WILL LIE ABOUT ANYTHING. DO NOT TRUST Verizon.
Reviewed Sept. 24, 2023
Went to our local Verizon shop in Park City, Utah (in Redstone). We had a 11 am appointment. Our goal was to change our service from ATT to Verizon. After 2.5 hours there (NOT exaggerating) they were unable to convert my husband’s phone at all and my phone which is now Verizon could no longer receive any calls from AT&T carriers. A disaster. The group there was incompetent and unapologetic. I will never go there again.
Reviewed Sept. 23, 2023
Ever since I had my first cellphone, I have been using Verizon. A month ago, I started to look a discount from Verizon, after receiving multiple e-mail offers from Verizon to replace my aging phone. The experience with Verizon, online, on the phone, at a local store is unsettling and terrifyingly bad. This experience immediately prompted me to switch to another big carrier. First, the e-mail offers is a scam for the bulk part. There is no sure answer and deadline with it. Customer service on the phone claims they have expire despite it was a only a few days old. Verizon online stores is a nightmare. It makes all the good discounts until the very last steps where those offers are removed without explanations. They are counting on a customer to click Submit without reading it further.
Customer service phone support is beyond pale. The reps are rude, the phone departments kick you around with transfers. I heard their unrelated talks over the phone while on hold. Lastly, the wireless coverage has gone downhill a lot. Once I switched to a new carrier (ATT), the difference from every corner and service, made me regret why I haven't switched long long ago. On this path, Verizon will tank in a few years. It is a despicable company in its current shape.
Reviewed Sept. 20, 2023
Not only do they make it so your bill creeps up monthly, they are impossible to get ahold of. One call can last hours, often with many more calls for follow up. I have never actually been able to get my bill down, I cannot seem to get away from them. If you use the mobile app to cancel an add on, the app 100% of the time freezes. Also they push the protection program but cannot tell you the deductible!
Reviewed Sept. 18, 2023
We were upgrading our phones, I found iphone 14 plus for zero a month, didn't say with new line, just said we could get the phone at zero dollars a month. We find out later that the zero dollars they say was for adding a new line. No, it just said if I wanted new phone, I could get iphone 14 plus. After signing reading contracts, we checked and they charged my bank card 106.24... People, do not fall for this poor pitiful act Verizon is putting out there, if the zero payment is for iphone 14 plus, tell it in black and white, that it's for new lines, make it clear from the start, instead of lying. You have been dishonest on several occasions. Beware!!! You should never put your trust in verizon! I will tell my huge family about this, verizon will for a fact be 5000 people less using their service.
Reviewed Sept. 18, 2023
A new Ad came out. Called My Verizon for 25 dollars a line, my wife and I are on SSI and we are looking for ways to cut our bill, Customer service did not have no Idea what I was talking about, after I was put on hold, I was told I did not qualify for that, Now we been a customer with Verizon, when they were call GTE, and we are paying top dollar for our service, we were given one time discount by Customer Service but we never got discounts, in fact we were charged more than our standard bill, we usually live on WI FI in our house and our car, to sum it up, we been lie to, overcharged by Verizon, and our phones don't work were we lived, now we were trying to change our phones to another service, We own both of our phones, we did not buy our phones from Verizon, Verizon said we are not allowed to used our with another service.
Reviewed Sept. 14, 2023
I am a very long time (20+ years) customer of Verizon Wireless and I have been seeing ads on TV for the past month from Verizon Wireless stating, "If you sign up for the Unlimited + plan you will get Sunday NFL Ticket from Youtube TV ON US." I called in about a week or so after I saw the first ad to customer service & signed up for the Unlimited + plan and. Was promised that I would get an email or text within 2 days with the final steps for setting up my Sunday NFL Ticket with Youtube TV. I never received an email or text message, so I contacted customer service and they told me that they could offer me $100 off the price of Sunday NFL ticket and I said that is NOT what your commercials say and also NOT why I signed up for this plan.
I said that I wanted the Sunday NFL ticket for free like promised on my new plan and I wanted to speak to a manager. No manager was available to talk to me. They said so they said they documented my account and someone would be in contact with me within 2 business days and now 1 week later, no one has contacted me!!! DO NOT sign up with Verizon Wireless as their commercials Do Not tell the truth!!!! Jeff **
Reviewed Sept. 13, 2023
I have been with Verizon for many years but theirs service has been getting worse and the agents are not very good at listening or trying to solve the issue. I went through 3 customer service in 2 days trying to solve the sudden increase of my bill. First one was in a hurry to finish the phone call. Second agent had me on the phone for more than 35 minutes and still unable to figure out the issue. Then my call was disconnected after I insisted to speak to her supervisor. Anyway, I was told that one of my discount was removed, $20 per month but I actually see a $40 increase in my account charges.
The first 2 agents cannot clearly explain why the difference of that $20. The last agent took her time and listen to my problems then stating to investigate. She is the reason why I have not switched to another provider. I am a senior but able to navigate internet well as it is required in my job. The customer service agents I spoke with all work with Verizon and they are not even efficient in helping their customers to solve the issues through their own web site. Verizon need to provide more training to all its workers.
Reviewed Sept. 12, 2023
I purchase the prepaid line from Verizon, and after 2 days I cancelled due to bad coverage at my place, and they didn’t want to refund the money which was $90. I think that is not fair of taking money from consumers.
Reviewed Sept. 12, 2023
Their service is not always that reliable as sometimes my phone only forwards parts of a message in their network even when in good reception areas. Their payment website can be as spotty as their service when I log in to pay and their site is down but they are quick to bother you once they do not receive the payment their website could not process for what seems problems on a very regular basis.-Edward **
Reviewed Sept. 11, 2023
I do not appreciate you randomly going up on my bill. I have been a loyal customer of your company for years and I wish companies would reward loyalty instead of going up on their prices randomly. It forces customers to jump back and forth from one company to the next if they want to get the "special offer" or "better deal." Why not just reward good paying and loyal clients instead of running them off by continuing to increase their bill out of the blue. I was thinking of changing to your internet, but this last increase shows me that I do not want to go with you since you continue to increase your bill with no explanation and out of the blue. These bill increases are very frustrating.
Reviewed Sept. 10, 2023
We have been customers of Verizon for over 15 years and this is the worst experience we have had. We are eligible for upgrades on all of our phones, so we choose my phone to upgrade for now. When we went in to the Verizon store we were told that we could get the NFL Sunday Ticket with YouTube on all of our lines. We upgraded my phone to the Samsung Fold Z (love my phone), the agent helping us was also assisting 2 other couples, he mixed up our lines, So I was getting my husband's info on my phone and vice versa. Got that fixed at yet another store. Got the ticket go on my phone, then went to watch it on his phone and we can't.
We are now being told it's only for the line that was upgraded, and upgrades can't be switched between lines. We got this upgrade mainly so that my husband could watch his games on his phone. If we had known that it was for only 1 line then we would have done things differently. We are also being told that there is nothing that can be done to correct this wrong doing. This needs to be corrected.
Reviewed Sept. 10, 2023
If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan.
Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer.
After I received and activated the new phones, in mid/late June 2023, following Verizon’s instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance.
Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE ** and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails.
Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents.
I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyce’s supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldn’t honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged.
Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong. Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 million a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.
Reviewed Sept. 10, 2023
I've been a customer for awhile now only because the service was more reliable. And I needed it for my job. For some reason, I get charged twice what everyone else is paying. And I was told when I signed up that if I kept my account up and paid my phone off I'd get a free upgrade of my choice. That was a lie. And they didn't even honor my trade in I bought from them that cost me a small fortune to get. I paid 1500 for an S9 not even a plus just an S9. They said they would knock off $250 and I could also use my device dollars I'd been saving towards the upgrade. It was 100. They didn't do anything they said. And now I've got a huge bill because of them. And they refuse to take the last of what I owe for last bill instead they tacked it on to the next bill so I'll have to pay even more almost $300. And now I have to pay it all immediately because they tacked the $90 onto my next bill.
So now I'm being forced to pay the $90 I owe plus my next bill that's not due till the 25th. And I've already given them $230 $90 was supposed to catch me up. But now they're ripping me off on top of ripping me off. I don't have another $244 to give them not till the 25th and even then my bill is supposed to be $130, $100 for the service which is still too high and $30 towards the upgrade. So if they cut my phone off, they'll never see another penny from me. The government needs to break up this monopoly they got going on.
Reviewed Sept. 9, 2023
I have purchased 13 Promax a year back and paid it off from Verizon. When 14 promax got released I got tempted and as the trade-in value was $800 from the verizon I wanted to go with that. Hence I enquired online how can I do that with one of the verizon agents. They advised me I can trade in my 13 promax device and get $800. Here they suggested me to take the new device which is $1500, 512gb as they don't have the smaller ones. And even they suggested me I just needed to pay only $600 extra as the old device is taking care of $800. I also wanted to be sure if I want to get out of it anywhere in between, they said $800+amount paid for device will be taken off and the remaining need to be paid.
Instead $650 from Apple I thought it was best deal and traded in with verizon. Later when other members from my line were moving away since they finished their contract, I enquired about discounts and my situation. They said I have to pay original line amount though it is in contract, since members were moving (minimum 4 members needed in that plan for such discount) then only I get my trade in price for old phone like $22.22 every month. Which means I will pay $80 for the line+$38 for new device, so to this they will pay my trade in value $22.22. In total this will go up to 118+plus taxes somewhere.
By 36 months I will end up paying extra $1000. As I have no option I had to lose the old device (13 promax) just for $200 as that's what I got paid for 10 months and now I have pay remaining $1000. Well if I could have traded in with apple I would have got my new Iphone within the price I have lost with verizon ($600). But now I feel cheated with their twists and turns in plans and agreements just to rob the money from people. Such business models won't stay for long. Though network is good, such traps are not good to twist people's mind with so many ifs and buts in conditions. Wholesome that was so misleading and pathetic experience I say.
Reviewed Sept. 7, 2023
Okay, I've been a customer of Verizon for over a decade and "WHAT HAPPENED?!?". If have a simple question about a bill or want to upgrade my phone or my plan; suddenly, I'm being asked by the agent to let them take over my account so they can add services and extras to my plan that have nothing to do with what I'm asking about. For example, updating my billing information and upgrading my phone. It was like being bullied by a scammer.
I had let one agent take over my account to help me upgrade my phone and he decided put a ton of extra stuff in my cart, I didn't ask for or need. I wasn't totally against it at first because I was getting a new phone and I thought, I'll check out the reviews on the products and see what other people thought. He then started pushing me to just hurry up and check out. I told him I wanted see the reviews and shop a little more. I also wanted to make sure my billing and shipping were correct before I ordered anything. He told me to just do that later. I just needed to hurry and check out! He already built my cart and I needed to check out now. "I was like, "excuse me"?
It started to feel like I was being scammed. I backed out of the conversation and told him to stop contacting me, that he was unprofessional and inappropriate. I tried to go around him and find a new agent to help me, but since he had my account locked, I was blocked from accessing another agent. It kept forwarding me straight back to him. The entire encounter felt abusive! Why am I paying them to treat me so badly? So I decided to upgrade from another place instead.
On another matter I did have to contact them about a strange email I received from Verizon asking for a picture of my license. I thought it was spam and wanted to report it. I tried to get another agent to help me with this weird email. They didn't provide their name or information. I was told my account was totally safe and not to worry. Then, without resolving the email issue, they asked to remotely take over my account to add services to my plan. I asked about the email issue and they just said "we are looking into it" and that they needed to access my account to add additional services to my plan to benefit me. I was so shocked...I didn't know what to say, I just ended the chat, I might need therapy after this...jeez....
Reviewed Sept. 7, 2023
Went to Verizon. They said free phone, free tablet, free smartwatch. Was paying around 250 a month with my old service with 6 lines. Now paying like 400-500 a month, beware nothing is free!! I feel like I'm paying for it all! They can't make up their minds if it's 300 a month or 400. Can't afford this! Just paid 597.00 and some change to get everything turned back on so if they cut you off for nonpayment it will cost you 30 dollars a line to have it turned back on! Can't give up any lines they say or I will have to pay for the watch and tablet. What a big rip-off! I've got 3 months to go on this contract. I'll probably be living in my car by then so I can pay the stupid phone bill!!! Never again will I go anything Verizon.
Reviewed Sept. 7, 2023
Poor communication. Misleading information. Will be switching services—am in the process of seeing what will be best for me. Buyer beware. Nothing for loyal customers. Limited options. Sincerely detest this company.
Reviewed Sept. 7, 2023
I can’t even explain how many hours I spent dealing with the 200 dollar switch rebate for switching my line to Verizon. First the email for me to do the rebate was never sent and that took minimum four hours to get them to send that and then after I got it submitted and waited. It would go from submitted then to “processed “ and it would say within 24-48 hrs it would be sent to my email and then a day later it would disappear and this happened three times. I was actually on customer service chats and calls for a total of over 20 hrs. Cause I would keep track. Finally a manager told me he was crediting my acct 200 for all my aggravation and that I would also be getting the Visa card and to this day I’m still getting the runaround and they are saying the 200 credit is what they consider the rebate but I screen shot my ENTIRE conversation with the manager and they have no place for me to email them and show them proof. I was getting both.
I feel like the rebate is a fraud. The amount of complaints about it on the web is staggering and I think they hope people will just give up. I’ll be contacting BBB and NYS attorney general. I’m in the process of leaving Verizon. The way they handle customer service and EVERY TIME someone tells me something diff is horrible business and I will make it my mission to tell every client who sits in my chair how awful Verizon is and don’t do business with them. And not to mention they are soooo overpriced!!!!
Reviewed Sept. 6, 2023
Verizon has the worst mobile service around. You drop calls constantly, can't connect most times because of a week signal. Keeps getting more and more expensive. Verizon needs to give the people what they're paying for.
Reviewed Sept. 6, 2023
Overall, the experience I had with Verizon’s customer service is by far the worst I have experienced. I don’t write reviews. I had to for this one. Their actual product (wifi and phone service) is pretty good but if anything goes wrong and you need help, they are completely unreliable and instead of trying to serve you the customer and take care of your issue they will just create more. No one should have to deal with this level of inadequate and unprofessional customer service from a cell phone service company.
Recently Verizon offered NFL Sunday Ticket for certain customers if they upgraded certain services. After talking to a customer service representative I was told I was eligible for such an upgrade with the offer of NFL Sunday Ticket for free so I decided to upgrade. At the time, I was told I would receive an email within a week to confirm and create my NFL Sunday ticket account through Verizon.
I waited a week and received no email. So I contacted Verizon again and I nonetheless received the same information. They looked up my account, confirmed my upgrade and offer (at this time there was no mention of my account being ineligible for the free NFL Sunday ticket offer). Then told me to wait for an email. I waited about a week and a half and still received no email. So I contacted Verizon again trying to resolve this and see what is going on. Instead of helping me understand why I hadn’t received an email I was told I wasn’t eligible for that offer even after it was confirmed by two previous employees.
After the representative outlined the eligibility requirements for the offer (which actually verified I was eligible) the Verizon agent refused to honor the appropriate and original offer. At this point I asked to speak with a supervisor who offered to credit my account if I purchased Sunday ticket through Verizon. This seemed somewhat like a scam. I had been assured twice by two other employees I would receive something after I had paid for it and I still hadn’t. I confirmed with the supervisor that they would credit my account. Then I asked when I would receive the credit to which I didn’t get a reply. He assured me I would receive the credit though so I purchased it through Verizon for 349.99.
I asked the supervisor again when I would receive the credit. He never replied and or said anything after that. I sat on the chat for an 30 minutes expecting some sort of reply or guidance of when to expect the credit or just a simple gesture of customer service but received nothing. I didn’t receive credit for the purchase either. This still remain unresolved.
Reviewed Sept. 5, 2023
Updated on 09/12/2023: Greetings. Verizon has not resolve my billing issues as of yet. The customer service had sent me email that they are working correcting the issues, since then no response, I was with cust service for 1 hour +, very helpful, but not resolved. I need to disconnect my service. Waiting for response, please. Thanks.
Original Review: I joined Verizon, 3 months ago, everything they promised hasn't happen, their sale rep came to my door, and stated that I won't have to pay for 2 years, because of ACP and special promotions, I am approved from ACP, as of yet, they are still charging me, I have not received my credit for ACP, I have spoke to customer service several times, most of the time, they say all is good, other times they are disconnected, and no one calls back. What a mistake I made switching to Verizon. Hope someone will see this review and resolve this issue. Disappointed customer Bashir **.
Reviewed Sept. 2, 2023
Verizon's customer service is the worst I have ever been involved with. I kept being cut off when asking a question, told to calm down, told that I was too emotional, that I was interrupting him when I was trying to get clarity, was denigrated as a customer. I wanted to cancel my service because of all the problems I was having with them. He told me I could only cancel online, which we could never get into our online account, or at the store. Then he began to complete the closing process with him. When I called him on it he said all along he could complete it. That was a lie. He never said that. Closing date was 4 days away, but has now blocked all services on our phones. Terrible, terrible company and customer service.
Reviewed Sept. 1, 2023
Was with Verizon almost 20 years, and never could have imagined it could get this bad. They used to be the best, with local call centers, and real customer service, now they are beyond horrible, and like the other reviewer said, seem to be trying to get rid of people:
- Spent 14 hours on the phone over a 2 day period. Spoke to 11 different people. End result: 2 phones were sabotaged by tech support in the Philippines.
- Every attempt I made to ask for a supervisor was denied. Don't even try, they won't let you talk to one, and if you insist they will put you on hold and the call will disconnect.
- Last year a Verizon chat rep disconnected one of my lines for no reason. When I inquired later was told it was a "misunderstanding" Wow. ZERO help from corporate.
- Another rep from the Philippines would not respond when talking to him. Happens all the time. They must be making extra $$ based on how long they can keep you on the line or keep you on hold.
- Anything that should take 10-15 minutes will take hours. If I was paid minimum wage for all the hours they kept me on the line, I could take an expensive vacation or buy a nice car.
Reviewed Sept. 1, 2023
Verizon Wireless has the worst customer service I ever experienced. I trasfered my services from T-moble to Verizon. I spent from 11am to 3pm at the store trying to transfer my 3 lines with no success. 2 days already and can't transfer the 3rd line! No one has a clue how to help me and the store at Palm Desert in Washington was terrible handling this problem!!! They end up giving me phone number to make me resolve it on my own!!!
Reviewed Sept. 1, 2023
I was with Verizon for 21 years. My daughter deployed to Germany so I bought the monthly international plan. My phone bill was $996. They did not tell me that there was a 250 minute max, then it is 25 cents a minute. I could have purchased 30, 1 day passes for $300. They would not help me. They don't care about the customer. After 21 years, I switched to Spectrum Wireless. This is the thanks you get for serving your country at Verizon.
Reviewed Aug. 31, 2023
After a complaint to Better Business Bureau the rep admitted that they cannot provide the service im paying for and did not offer a resolution that wouldn't be forfeiting the 8 months of payments I've made on the equipment. This seems unethical as well as unfair. Unethical because the representative admitted that they cannot offer us functional service. They admit that Verizon cannot deliver the services we were promised. Unfair as they are unwilling to buy back the equipment we bought making assumptions of promised service capabilities in our area. If you're wondering why I didn't figure it out right away it's because it took a couple of months of customer service conversations to sort out confused number/equipment combos between phones and watches. They kept saying it was because I had created an extra line. Just a mess. And the service has gotten worse not better in our area. I don't love att but I'll be going back asap.
Reviewed Aug. 31, 2023
I've never written a consumer review before and I'm not a big complainer. But Verizon has just broken my heart. I was loyal for years, multiple contracts, phone lines, etc. Thousands of dollars. But I've always loved their coverage and service. However, in the last 5-10 yrs, it's like they are actively trying to repel customers, by thwarting any form of communication with them. Every query is a dead end., or needs some PIN which you've never chosen. Of course, they want you to just pay the bill and shut up. But when you have already disconnected your phone line, and all you want to be is DONE WITH THEM, even then... you can't find closure. And then of course, there is the fear your account will end up in collection and damage your credit rating. Others have told me all phone companies are like this. Verizon seems especially skilled at creating massive layers of admin to discourage communication. And they are a phone company!
Reviewed Aug. 31, 2023
I'm 62. I'm a college student. I travel every season. Verizon cut off my data in Florida. I lost one semester of funds because I had low, unusable internet. It took two semesters to save money to get back online. I went to Verizon store to pay my bill. I asked for a better service. The salesman took my $200, upgraded a phone and gave me "TRUE" unlimited service. He added a screen protector, a car charger, and a phone case with a brand new phone, assuring me this is what I needed for the new service. I was in shock, I never pay more than 150$ for a Moto G power, with excellent battery life. I am an old school, budget strong, customer. But I trusted the bill would only increase 25$. The leftover $35.03, was to be applied to the bill so I wouldn't get overcharged the first month to break my fixed, tight, budget.
What happened next was a total financial mess. The $35 was never applied. they charged the prior month bill, the one I went in to pay, with future charges. I tried to correct it over, and over, and over again- on the phone. The current month is my first bill. It changed before it was paid, adding another 16$ (like magic, right before my eyes). the $35 hasn't applied. My savings was wasted on phones and cases and store charges and!...and!..and? I feel robbed, violated, and only partially satisfied.
The new car charger killed my car battery in two weeks because it draws 20 watts. The "50$" glass protector cracked the first week leaving sharp holes under my finger. My savings was put to gadgets instead of the bill because I was assured it was best for the phone, totaling 3/4 of my budgeted savings. The 1/4 savings never reached my first month's bill. I was robbed my savings, replaced my car battery, looked at a very high first bill, spent countless hours on the phone getting my Verizon app to let me in, and more to get my bill fixed to the agreed amount. I lost tuition last year, and it scares me to add up all the damages for being a Verizon customer.
I felt doing face to face business was better than computer programs. I was wrong. I was hit with a double whammy. What a mess! This world is changing rapidly; sadly, human beings are losing honest economy. Computer programming and digital currency, coupled with hungry, overzealous salesman... honest consumer affairs are gone. Proof!
Reviewed Aug. 31, 2023
Beware that Verizon will continue to charge you even after you are dead. When my grandmother passed away we notified them so they could turn off her service. Months later they are still billing her. We called a bunch of different times and they always gave us the runaround that we couldn’t make changes because we weren’t on the account, that they couldn’t turn off her service. They just froze it but continued billing her. We sent them the phone back, copy of death certificate, everything they would ask for. Each time they said we would be receiving a refund but never did. After more tries they came up with a bunch of nonsense charges as to why they couldn’t give us a refund. How do you charge a deceased person for a phone that isn’t being used and was paid off????
Reviewed Aug. 31, 2023
A Disastrous Experience with Verizon Wireless: Broken Promises and Deceptive Practices. I feel compelled to share my recent experience with Verizon Wireless, a company that has proven itself to be the epitome of unprofessionalism and a lack of accountability. The litany of issues I have encountered over the past few months has left me deeply disappointed and frustrated as a customer.
One of the most egregious instances of deception occurred when I added three lines to my existing contract plan. The salesman assured me that there would be no charge for the devices as long as we opted for unlimited service and signed a contract. However, to my dismay, I discovered that we were being charged nearly $2,000 for the three devices. When I reached out to customer service to rectify the situation, they denied ever making such a promise and refused to take responsibility for their misleading statements.
Another area of deception lies in the multi-line protection plans I obtained for all four of my lines. I was guaranteed unlimited claims access and $0 for screen repairs. However, when I attempted to file a claim for screen repairs on two devices, I was informed that they were not covered. Verizon conveniently shifted the blame to the insurance company, and the insurance company pointed fingers back at Verizon. Neither party took responsibility for the discrepancy, leaving me frustrated and feeling cheated. The advertised inclusions in the policy were simply false, and Verizon has failed to honor their commitment to what I pay for in insurance.
Furthermore, my attempt to change my phone number was marred by yet another instance of false promises. I was explicitly told that there would be a $0 courtesy fee for the change, only to discover on my next bill that I had been extensively charged for the service. This blatant discrepancy further highlights the lack of integrity and honesty within Verizon's business practices.
These are just a few examples of the countless issues I have faced with Verizon Wireless in recent months. Each time I encounter a problem, I find myself subjected to lengthy periods on hold with customer service, only to be transferred to multiple representatives who are both unprofessional and ignorant of the misleading advertisements and marketing tactics being thrust upon customers.
I am deeply disappointed by Verizon's refusal to take responsibility and their complete lack of accountability for the lies and deception that customers are subjected to. It is disheartening to see a company of such magnitude prioritize profit over customer satisfaction. The exorbitant amounts of money we pay for their services should come with a guarantee of honesty, transparency, and genuine care for their customers.
In conclusion, my experience with Verizon Wireless has been nothing short of a nightmare. Their broken promises, deceptive practices, and unprofessionalism have left me feeling disillusioned and taken advantage of. I strongly advise potential customers to exercise caution when considering Verizon as their service provider. It is my hope that Verizon reevaluates its business practices, takes responsibility for its actions, and works towards restoring the trust and confidence of its customers.
Reviewed Aug. 30, 2023
Go with Cricket Wireless $55/month. No extra fees, no hidden charges, no nothing..But a relief from Verizon. 18 days now and still no refund for all equipment returned 2 days after purchase. Upsell the crap out of everything, and shock when you see the first month's bill.
Reviewed Aug. 29, 2023
Those who have read past reviews know I always rate Comcast the worst company in America! Verizon is a close second. My wife’s 2 year old phone stopped working. That’s bad enough but she was 100% lied to. She was told for $100 she could get a new phone in 2 days. Well she received a phone that didn’t work and went to a different store who couldn’t really help. It was not a new phone but a refurbished phone and it doesn’t work. Shame on this crap company and the employees taught to sell at all costs even if it means lying!
Reviewed Aug. 26, 2023
I spent 4 hours on the phone with several reps last night from 10 pm to 2 am est. just to be transferred and told after all of that I was told to call back in the morning. I pay for 24 hr but I can only get so called help from 9-5. I can't stand dealing with Verizon.
Reviewed Aug. 25, 2023
I am in process of a move and wanted to switch carriers as I had a good experience in the past. There’s people within the company that are stealing your personal information and tracking information and intercepting your delivery. DO NOT get your items delivered to your home. My 2 packages were stolen in route and my new account is hacked that I cannot access nor can other customer service reps. While submitting a claim, I was getting emails thanking for activating my service and my bills would be mailed to me. The rep was concerned as she could see the activity while she was processing the claim. Be weary! I have froze my credit accounts as I do not know how much info they have and plan on using. WATCH OUT!!
Reviewed Aug. 23, 2023
BUYER BEWARE!!!! We dealt with Crisantos A., store manager at Matlock Rd. Mansfield, Tx and he upgraded our phones telling us it would be an extra $30 per month total for both! Total **!!!! They are actually charging us $50 a month PER PHONE!!! We are retired and would not have purchased these phones, we would have gotten something cheaper. SHAME ON YOU CRISANTOS for lying and cheating your customers!!! I think we are done with Verizon after this.
Reviewed Aug. 22, 2023
These people are the worst ever and I will never try to shop here again. Upon talking to one sales rep I was told that I was approved for a $7,000 credit line. I had my information ran several times giving these guys my social, birthday, phone number and everything I was told that I was approved and that I can pick up my devices from the store. I never got an email to pick up the devices but then I got an email saying that my order was being canceled because of the devices wasn't picked up within 72 hours. I called several days before I got this email and was told that the items were not ready. They had me signed several different documents saying that my order was complete and apparently it never was. I have talked to over 15 people in this company and no one seems to help me. This is the worst customer service. The worst self department I have ever dealt with in my life. I will never do business with them again.
Reviewed Aug. 20, 2023
I have had Verizon Wireless for a good part of 20 years. LOVED THEM! Never had any issues, in fact I LOVED verizon up until last 3 years ago. First, it was the billing; Adding charges for things I had no idea were about and only after being on the phone for nearly an hour each time, they took the charges off. This happened at least 6 months out of the year. And... it was ONLY after I told them I was going to a different service which I was very serious about because my business was suffering because of this. Finally, it was too much. I was losing money from my business so I went with a different service.
I called up Verizon and told them I was cancelling my service - didn't bat an eye when they said "ok, well we will finalize your bill (I'm generalizing) and then told me that my normal $190.00 bill would now be nearly $1600! Why? Because I cancelled with them and the "promotionals and free phones" were now void. I'm not paying, they can get bent. The reviews that are here, well, good for those folks until it happens to them. But after looking over some of them, I'm just saying that they have to be fake - got to be, obvious is some cases. I would NEVER recommend them. NEVER AGAIN!!!! What the hell happened to you, verizon?! Used to be great and now you are the worst. Coincidently, this started when the economy was starting going bad. Guess they're trying to get money from us any way they can. SMH
Reviewed Aug. 18, 2023
Stay away from Verizon and their 30 day free trial is a scam and no one will help you with the trial. They claim no one has access to which I know somewhere there is someone who has access to the trial account. They have locked down my esim to prevent it from being activated with any other mvno that uses Verizon coverage. Even Customer relations won't help you!
Reviewed Aug. 18, 2023
I had the worst experience ever with Verizon! They put me on the wrong plan and wouldn’t correct the error. I called them continuously regarding my astronomical bills and they said would correct but didn’t. They took me through the ringer with all the calls/chats. The sales rep was deceptive and misleading. Verizon should be sued for their deceptive tactics. I had to call and go into corporate store and they never resolved the matter. They wasted 7 months of my life and caused a great deal of stress. I will Never refer or utilize their services EVER!!!! They also sold me a defective phone and never would replace it. Who have cell bills for $400 or more? That's a new car payment. A cell phone bill. That’s hilarious. Verizon is a big scam!!!!
They promoted a promotion and didn’t honor it. Black Friday all on us but they charged for all devices but they were supposed to be free. The sales rep told me the phone that I was getting was included in the promotion and then after I received the phone they said it wasn’t. I told them that they could have the phone back and gave me the correct devices and they wouldn’t exchange it and actually the device was defective, and I notified them of it. I don’t see how Customer Service could work for such a company that is so manipulative and even the customer service reps are not honest people. How could you stoop so low just to keep a job? Many customer service representatives were very rude and should be reprimanded. Customer service stated, "We're trying to figure it out."
Reviewed Aug. 13, 2023
I’ve been using Verizon Wireless since 2004. It had great coverage, trouble-free service and exceptional customer service. I stopped the paper bill around 2013 and viewed my bill online and paid via a credit card. Soon, when Verizon emailed my summary bill, I paid it via my bank. A few days ago, I decided that I wanted to see my account online. To my surprise, I could not access it. Customer service couldn’t help. Technical support couldn’t help. The technical support at the local Verizon store checked my phone and reset it. He told me that it was a Verizon problem and sent in a ‘trouble ticket’.
The issue stems around the fact that to get into one’s online account, Verizon has to text a code to your cell phone. There is no other way. But, Verizon’s system fails to send a code via text. They cannot send it via email; it must be by text. I’ve spent about 6 hours over 3 days with Verizon in its failed attempt for me to gain access to my account. The message to me, if I want to stay with Verizon is … “Shut up and keep paying.” I am a disgruntled customer … but may not be one for much longer.
Reviewed Aug. 12, 2023
Verizon Wireless offers ZERO assistance when it comes to customer service. Combined with the most convoluted technology lacking website, they just make it impossible to do business with them. We have finally cancelled our service and we are unable to pay our balance online, even though the website tells us we can. Part of the reason we have left Verizon is that two weeks ago, I tried for an hour to pay my bill online, like I have done every month for years, no luck, and no help! For a technology based company, one would think they would offer the best online experience especially considering their total lack of customer support. I now need to make a 30 mile trip to pay off my account. In my opinion, Verizon is THE WORST COMPANY to deal with....
Reviewed Aug. 8, 2023
Eight separate telephone lines, 3 separate accounts, and 22 years of business to this company and in the last year and a half I have spent over 20 hours on the phone over 10 hours in person and again this is a light guesstimate dealing with customer service and billing issues. Verizon does not care about its customers and customer satisfaction except when you’re buying from them and then they treat you like a king. Once you’re locked into that contract you are treated like nothing no matter the over $1000 you give them a month.
The straw that broke the camel's back for me, was simply wanting a printed a receipt of my full purchase of my phone with them. Yes you heard that right the last incident I have had was after I had gone to one store that I was told to go to, but it wasn’t corporate so they couldn’t do it so another store made an appointment, took care of all my issues, including paying a phone off And it asked the gentleman for receipt three different times, including writing it down on a piece of paper. Today going through my paperwork noticed I did not have the receipt for the paid-off phone stop by the office to simply get a receipt and was told I would need to be put in queue and wait longer. As I had another appointment, I left but came back and thought this is ridiculous.
I do not need to wait for receipt of money given to a company yet when I went back and asked the manager if she wanted to step outside so that I could speak to her as my voice is extremely loud to begin with and now I’m agitated and upset, and I didn’t want to distract all the customers inside the office and she refused of course, now there was a scene. But all those people inside Verizon should feel the frustration soon, and by looking at the receipt, reviews many have. My recommendation folks is, don’t get their new FiOS no matter how much they’re offering it for it since customer service with Verizon is out the door and of course your time is not it important factor to them. And get this I still do not have a receipt for product I paid for. So my next stop, is the federal trade commission.
Reviewed Aug. 8, 2023
When I first switched over to Verizon a year ago the gentlemen that helped me opened up two accounts for me under my SSN. I could not complete my account set up and had to go to the store to finish it. While on the phone I was told there was nothing they could do that I would just simply have to wait until they reviewed the issue even though it was an error on their part. I had to argue with them for hours to fix it so I could set my account up. Fast forward to months later the second account was still open and they were still trying to charge me 105 dollars for an account that was never even an active account. Finally got them to "write off the account" and was assured this meant it was no longer open and would not be sent to collections etc etc....
Now fast forward to a year later I am trying to add a phone line to my active account that I pay on time every month never had an issue and cannot because this other account is coming up saying it was sent to collections. Called numerous times to have this taken care of and keep being told there is nothing they can do that I can either pay the 105 dollars or wait weeks until they review the case and see what happened, even though every person I have talked to clearly can see the accounts were both open on the same day. They keep telling me there is no one else that I can talk to that it has to go through the offline department and that they can not expedite the review. It is very frustrating. I have never had an issue like this with any other carrier I have been with. Their customer service absolutely sucks!!!!
Reviewed Aug. 3, 2023
This is the Verizon Wireless store at 340 Washington St Boston Ma, 02108. I have Complaints and grievances against what the workers and management has done to me. I have been a loyal customer for three years. And yesterday, the Store Manager ** was dismissive, rude, arrogant, pompous, snotty and smug. He didn’t know how to talk to his customers and he treated me like a **. Excuse me, he treated me as if I was the used gum under his shoe. ** couldn’t decipher a simple YES or NO Question. Cody’s disposition was completely and utterly unprofessional. I was to a point where I had to raise my voice.
Now I can understand if the store manager was having a bad day, but why did he have to take out his anger and frustrations out on me? Keep the drama at the door, he was at work in front of his co-workers and he was acting unprofessional to the point where I thought he look like he may spit in my face. I feel that he wanted to rush me out of the store; sorry man that’s not the way you treat customers especially a loyal customer who has a Fios account also. This isn’t the first time I’ve been through this mistreatment at this particular establishment, with these unprofessional human paraquat.
The workers in the store look like they just graduated from high school without any formal training of Sales because they saw me and they were playing with their cellphones. Maybe they got recruited from a clown college. Which they were probably told all the lies in the world and promises of growth in the company but got the shaft. Now don’t give any interest or take initiative about how just lazy they are and ignore the customers that really need help.
The manager doesn’t know any of the basics of Salesmanship. He intentionally muttered statistics of an iPhone 14 but he couldn’t tell me difference between a 13 and 14 or if 5G phone. Which I know both phones were but I wanted to see how much of an expert he really was. I cut him off early I told him no I didn’t want to buy an IPhone 14. Then Store Manager ** got wicked pissy after I told him no. I asked him what phones were available and he told me “well there over to the left” as if he didn’t know jack about being a manager and helping the customers, he seemed confused and dumbfounded about Verizon policies and products.
So basically I’m reconsidering being a loyal Verizon wireless customer since the customer service has gone down the toilet. The store manager, was very condescending and had me second guess whether or not I will continue being a Verizon customer for another 3 years. Verizon Wireless is a humorless joke that is abruptly timid and afraid to engage with customers in the sales department. Thinking that them selling their products and services instead of listening to the needs and requests of the customers is going to get someone to buy from them. I think not!!!!
The salespeople only relies on fancy tablets to do all the work for them and they lack enthusiasm and interest to help solve a problem! After I pay off my phone I may go to another carrier on this phone, put back the iPhone box and sell this back to because at least that I can give a guaranteed stamp of disapproval for having rampant crappy customer service!!!!
Reviewed Aug. 2, 2023
My Apple 13S quit allowing me to unlock with FaceID. I have insurance on this phone through Asurion. Asurion told me I needed to get the phone replaced through Verizon. Verizon had me send the phone in, and sent me a reconditioned phone. My phone had no apparent physical damage when I sent it in, as I can prove via pictures. Verizon now claims the rear camera lens (not the front camera that caused the issue) is scratched and wants me to pay $335. I've been on the phone repeatedly for hours with worthless Verizon reps in the Philippines. They can not logic their way through me telling them that the phone was not damaged (as evidenced by the clear pictures I took with it), and that as I had insurance through Asurion, I have no motive to lie about it. Bottom line: there is no customer service with the company. Absolutely terrible!
Reviewed July 31, 2023
Called customer service because my Motorola G Power kept disconnecting from cell service. To get back on service I had to switch to airplane mode then back. When I did have service speed test reported 1.8 Mbps and sometimes would come up error because it was too slow to measure. I tried everything they asked such as clear cache, reset my cell settings, factory reset, new SIM card. Nothing worked, then was told I needed a repeater in my home even though it happened at home, work 7 miles away, Walmart, the park, it was not an isolated issue. I have lived in this house 15 years and never had cell issues, until this past year.
I also live in downtown Fort Lauderdale Florida. I don't need a repeater. I need a service that has not overwhelmed its network with customers and cannot handle the load they themselves created. So after 22 1/2 years with Verizon, Singular, Century Cellunet, I have cancelled my service and went that company in pink. I now get minimum 120 Mbps and has been as high as 1240 Mbps. Crazy fast at 3 bars signal. I was sad to go but had no choice. When Verizon's fix was to upsell me a $350 piece of equipment I should not need I made the decision to switch. I have lightning service, a free S23 phone with 2 years commit, and insurance on the phone for any issue and only am paying $10 month more for 2 phones. Was not a hard decision but yet it was. They got too fat and happy and the competition sailed past them. Wake up Verizon. You are going to be the Comcast of the cell industry.
Reviewed July 27, 2023
I have been a Verizon Wireless customer for at least 20 years. In the last year my coverage has been terrible. I am experiencing dropped calls and the inability to make a call. With elderly parents, I cannot risk not being able to use my only phone. I have contacted the company THREE times for this issue. The most recent time, the employee told me that he can see the calls are dropped due to network issues and it is happening in the afternoon at peak usage times. This is not a phone issue. I will definitely be switching providers!!!
Reviewed July 27, 2023
One of my highest expectations with a cellular provider is effective call filtering so that when my phone rings it's someone I want to talk to. 3 weeks ago, I switched to Verizon because their coverage at my home location was slightly better than the competitor I was with at the time. (Effective coverage and call filtering are equally important to me).
This is important: I brought my unlocked Samsung Galaxy S23 Ultra with me and you'll see why. Once I switched, I began to receive unwanted calls. People trying to talk to me in Spanish, extended car warranties, you name it. But Verizon has "call filter" app/service. Time to put that to use. But then the problems actually began.1) Verizon's Call Filter app would not work on my unlocked phone. I called Verizon several times, they even got me with a rather sympathetic technical guy that agreed with me, "This is a state-of-the-art phone." "There is no reason I know of why our filtering app won't work on your phone." He's right.
2) Call Filter Plus. I then tried to sign up for their upgraded pay version as a trial to see if that would help me. But after 3 calls to Verizon to enable this it never did, despite the reps walking me through the setup and addition to my account. In the end the "premium" version was never there and their app still would not run on my phone.
As it stood, my account reflected Verizon's "free" filtering service only. But the spoofed/spammed calls kept coming. My point to you is this: Verizon's call filtering service does NOT work whatsoever on my unbranded phone that I "bring over". I found this unacceptable for the so-called "leading carrier". Full of frustration and wasted time I called T-Mobile back, after a lot of technical legwork and having to visit a store to get a replacement physical SIM, they were able to completely reinstate my account. First app to install: Scam Shield. Which happens to work fully on my unlocked Galaxy S23 and today silence is golden. Yes for a slightly weaker signal at home, a hell of a lot more 5G in my region, and even saving some money each month. Don't repeat my mistake.
Reviewed July 27, 2023
Needed to change info for auto withdraw. Said only could be done electronically which did not work. No request forms were offered that could be filled out. Tried all options both electronically and in person for three and one-half hours to no avail. Plus the gentleman at the store was less than courteous to say the least. And that’s being polite. The phone service is great. But their customer service rating is in the minus.
Reviewed July 24, 2023
Be careful they charge you fake charges. My bill was $190. Per month they charged me $400 and they cancel the wrong insurance line. Now my phone is not working and they can’t do anything about it. Now I have to buy a new phone.
Reviewed July 23, 2023
I was told by the representative at the store that I would receive a $400 trade-in credit in accordance with the promo that was going on. I only purchased a new phone because of the promo. Instead, I received a $35 credit. That's $365.00 that Verizon promised me and did not give me. I contacted customer service multiple times about this problem. At first, I was told that they had made an error and it would be resolved within a few billing cycles. It wasn't. I also received NO contact in regards to this issue from them. I contacted them again and now they say that I can only get the promo value (from April 2023) if I upgrade to an unlimited plan. The rep never told me this and I have never heard this before now. This is not the first time an in-person rep failed to give me correct information that resulted in my loss of hundreds of dollar. Would not recommend - They are not honest and take advantage of customers.
Reviewed July 21, 2023
Had Verizon Mobile for over a decade, extremely expensive for average coverage, ended up canceling to switch to Mint (literally a third or the cost for so far better service), and when I canceled the online chat person (who was very helpful), told me explicitly (I asked like six times) that after we closed out the account we wouldn't need to pay anything further and were done with it. Then a month later they start emailing us about a partial bill for the last month, which wasn't a big deal, except that they wouldn't let us pay it with the closed account, wouldn't let us sign in because the account was deactivated, and wouldn't let us contact customer service without the account.
They also have it set up where they charge you 10 bucks to talk to a phone rep (which I guarantee they aren't paying 10 bucks a call), and so had to go to an In person store to close it out. Also their app is TRASH, like completely unusable and complicated, half my household were never even able to use it. All in all, would NOT recommend Verizon to anyone.
Reviewed July 21, 2023
We have had Verizon for years, no service at our house constant dropped calls and dead zones. We even tried their booster, still no service. We do not live in a cluster so we get nothing. They only offer new customers new phones, treat old customer poorly. I plan to switch waiting on broadband! Verizon makes life stressful! For way too much money!
Reviewed July 21, 2023
I'm a little disappointed with Verizon Wireless. I have been a loyal customer for years now and lately my service has really been bad. When I first joined Verizon I knew that Verizon was more expensive than other companies, but I was willing to pay the extra money for the service. The connection has gotten so bad that I had to buy a hotspot so I could connect to the internet. I'm not sure what happened to Verizon, but I believe that I'm paying way too much money for mediocre service.
Reviewed July 19, 2023
Seen and was warned many years ago about Verizon and their con games with the billing cycles…Guess what? I didn’t listen in a time I needed to react quickly because of service issues causing me to lose money on my end…Came to them from AT&T down here in South Florida because of carrier issues…issues that followed me and caused loss of wages due to inadequate services…Was told in store $80x2 lines…bill was to be $160…6 months later…$245 was best I’d ever see after every bill was up and down $300 or more every other bill cycle from the $245…Still have crap service which was supposed to be 5G and if I had to rely on these phones to make money, I’d possibly still lose money because of said crap service…Last bill here was $776 hence the reason for the review today…These clowns are hustlers and have been at it a long time…
Reviewed July 17, 2023
My experience with Verizon Wireless has been extremely terrible, stressful and a waste of my precious time. From the very first day of getting our phones at the store, to having our monthly bill be a different price EVERY MONTH for 6 months straight. I would have to be on the phone EVERY MONTH at least 2 or 3 times asking them questions regarding my bill amount and why no one is competent enough to answer any of the questions or resolve the issues, the FIRST time. It was stressful for my husband and me because we were having to spend hours and hours every single month taking time away from our jobs and kids, just to call Verizon and try to resolve the issue (which never ended up getting resolved) That was an ongoing issue for those 6 long months.
Then we decided to switch back to our old carrier and even then it was an issue because the people in the Verizon store initially never told us about the 36 month long contract. They advertised that they would pay off our phones on the spot if we sent them our PAID OFF PHONES. And they basically suckered us into the contract without any full clarification. So now, I'm having to deal with Verizon's collection department, where apparently I owe a 2k payment even though I haven't been with Verizon for the past two months. I feel like they are scamming so many people and they have no idea. NEVER AGAIN will I ever think to use any services provided by Verizon.
Reviewed July 17, 2023
I currently have 8 lines for my business through Verizon. They run promos to get a "free phone" when you add a new line with their service. However, when they send you the actual contract, it shows that you are paying for the phone via monthly installments (aka NOT FREE). Then they tell you that you'll get monthly credits to cover the monthly cost of the phone as long as you keep the service. However, the credits don't come through on the bill. So, then you call into customer service, and they ask you for something in writing proving that the phone was supposed to be free. Funny thing though, when you place the order they won't provide anything in writing unless you push real hard. GET IT IN WRITING. Then they do a bunch of research while you wait on the phone for at least 15 minutes.
If you get lucky and their "investigation" results in them determining that you're telling the truth about the free phone, they spend another 15 minutes or more while you wait so they can "create a case" on your behalf. After enduring that for a while you may be lucky enough to get a credit back at some point...though that remains to be seen. This company is a joke. Shocking how big they are. I've just added it to my to do list to switch carriers when it is least painful...
Reviewed July 14, 2023
Sold me on switching by offering a rebate of $500 per line for two lines. Never received $1,000 rebate and only got hours of run-around; chat; customer service phone calls, the rebate company, the store manager. Finally after 8 months of being told it was fixed and I’d get it in 6-8 weeks, the store manager in Belle **, PA just admitted that I wasn’t going to get it. Should have stayed with AT&T. T-mobile has the best pricing by far but poor service where I live. I would never have believed I could be so blatantly swindled.
Reviewed July 13, 2023
Had Verizon for several years with a few issues along the way. Customer service has always been challenging, but the past several weeks the challenges were insurmountable. The phone number for a live person abruptly hung up after informing me my call was not within service hours and without letting me know what those hours are. Was traveling abroad and had issues with International services. Tried several days to use the app for customer service, finally got a response on day 4, which led to over 5 hours of my vacation on chat with various incompetent agents. My problem only got worse during this time and in the end had to revert back to what was partially working on the International plan.
Upon arrival stateside, the phone with issues stopped working altogether. This led to another 4+ hours of discourse with Chat customer service, being passed to several agents and at one point waiting an hour and a half for the next agent to pick up my issue. During that time, I messaged that if the issue was not resolved that evening, I would be going elsewhere for my wireless. Rarely do I find myself impatient or really angry about things, this was an exception... will never do business with Verizon again and will tell anyone my story to dissuade them from using Verizon. I've never had a worse experience and use of my time. After the switch they also back billed me - I would love to send them a bill for my almost 10 hours spent with their nincompoops. Would graciously accept any help on how to send my bill to Verizon.
Reviewed July 13, 2023
Been with Verizon for 30 years. I have six lines and my bill is well over $400 per month. I see tons of other companies with much lower rates available. Why do I stay? Because I am loyal. Do I get anything for it? A tiny 20 a month credit Service lately has been horrible. My parents have two phones on my account and their service never works at their house!!! Never. They don’t have good internet and live in the country and there is no service. Their neighbor got a booster free of charge from Verizon and they have never offered us this option!! Frustrating they don’t fix their issues. I am finally at the point I may shop around for a cheaper plan!! I have to.
Reviewed July 12, 2023
It is impossible to get a straight answer from their CSR. Also, you are put in a verification loop when trying to access your account online. Back and forth between your phone and your computer trying to access billing detail. Verizon doesn't want you to question your bill so they make it impossible to view!!! Get paper mailing for your bill, Or go to T-Mobile!!
Reviewed July 11, 2023
I received an email from Verizon stating I need to verify my Military discount, at first I thought this was a spam email because I was thinking to myself, why do I need to verify my military service, does my military service expire? I was appalled that Verizon would need me to verify my military service again. I did not get an answer, I was just told that they do this from time to time. Why? I will be shopping around for another carrier and see if they do this to their military family.