Verizon Wireless Reviews

The absolutely worst, laziest, unwilling to actually help customer service ever. Attempting to communicate with them is like playing basketball with a retard.

Trying to figure the my cloud. How it works. What do I do, how much etc. At first appeared they were helping then got passed on to someone and I got confused, one person wanted to sell me phone. The other finally understood, got some help but then it was very involved. Lacked complete or full instructions and information. Had to search elsewhere on site then got booted out of Verizon. Got back in. Was able to continue the chat with a live person, for about 4 hours back and forth then my internet crashed. Got back in. Continued chat. Thought all was said and done or all good. Went to try the suggestions instructions etc. and now they verizon has been ignoring all my chat request. All I had have is one small question. Little question and then I thought I figured it out and that one small question is now a nightmare. So do I recommend? No, unfortunately verizon is NOW a monopoly as well as the GOOGLE giant and AMAZON.

2 days with no home internet. Over 1 hour on hold and I’m still waiting for someone to answer. At this point, the hold music has provided more service than Verizon. Thanks for the experience.

Very disappointed with Verizon. After being a loyal customer for many years, they raised my bill by $15 a month just as I was about to pay off my phone. Instead of rewarding customer loyalty, they increased my costs. There are better, more affordable options out there. I can’t recommend Verizon based on my experience

I have been a loyal Verizon Wireless customer for 25 years and have consistently paid my bills through Auto Pay. Due to a temporary financial hardship, I canceled one automatic payment with the intention of making the payment manually within a few days. Although my bill was due on the 19th, my service was disconnected just seven days later despite my 25-year history of reliable, on-time payments.

I spoke with a Verizon customer service representative and they were very rude to me and hung up abruptly. I placed an order for home internet from Verizon on 06/29/2026. I followed al the steps and submitted all the information and paperwork required of me. I received an email saying my order was being canceled, with no explanation given. On 06/30/2026 at approximately 1:45 PM EST I was on the phone with a representative trying to figure out the issue. She told me my application had simply been denied because my information was not verified. I asked her what was not verified, or what I needed to do to get it verified. She just stated that she could not tell me anything else, I simply am not verified.

I was ending my Verizon account, and wound up overpaying. They refunded the balance with a worthless debit card that I was never able to use. Avoid this company like the plague.

If I had 0 I would use that. I started out by trying to get the package deal they offered with getting internet and mobile service. Well they gave me the modem and said someone would come out to install. They never did and when I called the store they had me come in and return the modem via UPS because nobody to give the number to call them. When I went to UPS to return the modem they said the had ten modems to be returned because no one got service. I had to call many times to get my credit for returning the modem. Then I was left with a billing problem where they keep adding services I did not sign up for. If you call the 611 number for customer support you never get a real person just AI. I finally got a customer service number online and wound up spending 1 hour to try to get them to fix the bill by not charging for services I did not sign up for.. DO NOT get started with Verizon.

After 10 years of loyalty and maintaining 3 family lines, Verizon’s customer service has devolved into a predatory circus. Verizon sent me a defective warranty replacement device with a completely shot battery. When I tried to upgrade, the first agent admitted the phone was defective in writing, but then tried to trick me into changing my elderly parents' accounts. When that failed, he attempted a blatant 'ghost-line' scam—trying to slide an unauthorized 4th line onto my account to hide system fees and boost his own sales commission.

By far, I have recently had the worst experience with Verizon. In anticipation of my contract ending, I spoke with a representative by phone and received a quote to add a line and upgrade the existing phones. I wasn't ready to take action at that point, as the representative said it would be more cost-effective to wait until the end of the contract to not pay a cancellation fee. When I called back a couple of weeks later, I received an entirely different quote... much higher. After being on hold several times and the call lasting over an hour, I asked to speak with a supervisor. The supervisor said that since I had been with them for over 32 years, they could apply a couple of loyalty discounts, which brought me close to the original quote, and I stated I wanted to move forward. I was sent documents to sign electronically, but I never received a notice to pick up the new phones.

I transferred from T-mobile to Verizon to save money... You get what you pay for and it's not worth it! Long story short, I returned to T-mobile after 1 week of sh*tshow with Verizon.

I've been with Verizon since it started business in Redmond. One of the first to move to fiber optic and signed up on both phone service and all their services back then. They used to be a really good business and took good care of their customers. They have sure lost their way in that area. Getting so bad trying to deal with Verizon that I'm thinking about moving to anywhere carrier after over 30 years being a true customer.

I was a Verizon customer enrolled in Auto Pay, and for several months everything worked exactly as it should. My monthly payments were successfully withdrawn from the same bank account without any issues. Then, out of nowhere, Verizon began returning my Auto Pay payments for approximately three consecutive months. Each returned payment resulted in late fees and the removal of my Auto Pay discount, increasing my monthly bill.

Awful experience upgrading my phone... I placed the order and it was in "backorder" and not scheduled to deliver for 2 weeks. Multiple agents told me that the information was incorrect and not to worry, the phone is already on its way to me and I would be sent the tracking number by end of day. Nothing happened that day. I followed up again the next day and was told that there was a mistake but the device would absolutely be delivered by end of day. Still no tracking number or confirmation of shipping displaying in my account, but the agents stated they could see more details beyond what I could. I believed them....

I purchased a new 16 Pro Max and I have had nothing but problems with this phone. Every time I have called them I’ve been promised nothing but lies. I am actually under warranty, but yet at the very end after disputing everything for almost 2 hours which I saved on my phone I took a picture of it. They wanted to give me a refurbished phone absolutely not after I was promised a new phone. Do not trust them because they lie, cheat, and THEY are ripping us off… I am a loyalty customer of 11 full years and have never missed even one payment and this is how they treat me. I have been loyal, but they have not. I don’t trust them anymore. I am looking elsewhere, buyers beware….

Bad. Everything about Verizon. Bad. Customer service suck. They make pay over even if don’t have service + nobody can help you on anything.

Verizon used to be good, but are NOW “NO” good. Their phone service is terrible, and their customer service is even worse. I just left after 12+ years and HAPPY to be gone.

I am taking the time to share my experience and hopefully prevent others from doing business with this company. My nightmare began when in 2023, Verizon launched a promotion of 4 lines for $120, bringing your devices; I felt for it. But in order to keep the “promotion price”, I needed to activate the auto-pay option on my account. The first bill automatically charged to my bank account was $121.56, that was the first and last rightful bill; because the second bill charge was $398.05 on 05/18/2023, then on 06/24/2023 $306.80, followed by $169.40 on 07/18/23, 08/18 $177.64, and kept going up. I made countless calls to customer service; begging, asking, demanding to make adjustments on my bills, but it was pointless. I spoke with Verizon representatives in Spanish and English, hoping that it would make a difference, but it didn’t. No one care.

I would NOT give a one star at all. They did not order the right product and I had to jump through hoops to get it things corrected and in the end it was never fixed. Had to order another phone because mine would no longer work. Went to the store in Mobile at Tingle dr. and they said they did the right order but it was not a phone they ordered a tablet that was not needed. I am having to wait for a longer time and still pay for a refurbished phone that is not brand new that I am paying for.

Be careful when you leave your credit card for automatic payments! They debited my credit card multiple times and added disconnection, reconnection and late fees twice for the single month of March 2026. They didn’t care about my business of 5 phones lines and 3 iPads. I called the customer service multiple times and we went over my bank statement and the charges, the employees said they would call me back but never did! The result I left the company, and they sent me to the collection agency.. They are too big, they don’t care about your business!

If there was a way to give a 0 star review, they would be receiving one. After having been incessantly messaged by them for over 2 years, trying to have me trade in my phone, I finally broke down in October of last year and upgraded. I was offered a trade-in value of $800 and made sure that the phone that I traded in for was of a value below that cost. I still ended up having to pay $90 for transfer cost and fees, AND they required me to send in the phone that I was currently using (which I had purchased independently and owned outright).

Went and got my new phone and Kenny ** was amazing. He outdid himself. Got everything I needed plus a lower bill. I was shocked. He knew what he was doing and got it done. Thank you Kenny for everything and saving me money. You are one heck of a salesman. Verizon is lucky to have you!!!!

So apparently Verizon decided I owed them money for a service I have NEVER used. Their solution? Report it to the credit bureau. Thankfully, the credit reporting agency contacted me, and after spending time on the phone with Verizon, I finally got the issue resolved. The bad news? It may take 30 to 90 days for my credit report to reflect the correction. Thanks a lot, Verizon. But wait... it gets better. Less than two hours after I straightened out the mess, a Verizon salesperson showed up at my front door trying to convince me to switch to Verizon service. I couldn't help but laugh. After they just dinged my credit over an account that wasn't even mine, becoming a Verizon customer wasn't exactly at the top of my to-do list. Needless to say, I politely sent him on his way. 😂

My phone was diagnosed through their tech support as needing to be replaced. After multiple calls and representatives, I was told I would be receiving a NEW phone as a replacement. I would not accept a refurbished as the fault had nothing to do with me but was a network or software issue. I was promised a replacement and multiple followup calls also supported that promise. Today another rep told me they had all lied and I did not have a replacement phone coming because they could not issue a new phone to replace mine. She also told me there was nothing I can do about it without paying cancellation and adding a new line. Terrible company. Not to be trusted with your phone or money.

I have been with Verizon for over 20 years and it hasn’t been until Covid that Verizon went down hill with Customer Service and the Billing, their app doesn’t work with sending an Authentication code to your phone, you can’t access your bill to see what charges they threw in there and God forbid you have to call, they charge you to speak to someone about anything you are experiencing issues with. Their IT service sucks also!!! They can’t help you, or they don’t know squat!!!! I’m tired of dealing with Verizon Cellphone and cable services. They suck, and they don’t care if they lose a customer!!!! I have requested a paper bill many times and they have never sent it, so they are, I’m sure of it, charging me for crap that shouldn’t be there. Verizon, you have to go!!!! I have 6 phones, 2 watches, and 1 iPad on my account and now you will lose my business forever!!!! You suck, and unless something changes, I will not be back!!!!

Someone hacked my Verizon account. Bought a iPhone. Had it sent to a P.O. Box. Lord only knows where. 3 months ago even opened a new line. I didn't even know it. My bill has been paid. They turned my phone off. Say I owe 1800 dollars on an iPhone I dont have. Never seen. They turned my phone off unless I pay 1800 dollars. Yea right. LOL. Out Of their minds. My phone has been off for a week. They said needs reviewed by manager. I run a business off of my phone. I could not tell you how much money I've lost. These people are crazy. Call. Go back to BOOST MOBILE.

Verizon has great coverage and terrible billing service. They can improve by telling the whole story, not just a little nibble to shut you up. I had to call every month to try to get what they promised me, yet every month it never happened.

I ordered Verizon internet service after Verizon notified me that service was available at my address. From the beginning, this has been a complete headache. First, Verizon sent the equipment to the wrong address to houses away. I contacted customer service and was told I would receive a credit for the inconvenience, but later I found out that was never noted on my account, even though the call was recorded.

I’ve been trying for 9 days to port out my number. Multiple calls and in person visits from the account owner, account manager and me. Phone isn’t locked to Verizon and it’s paid for. Account up to date. This has taken MANY hours and I still can’t transfer. Manager says account number has to go online and change security setting. This is after over a dozen customer service reps have told us that we were all set with the PIN code they generated. The customer service reps are telling the owner that this is my fault and I refuse to transfer the phone. So he has been super nasty and won’t take my calls. The reality is that the owner has to go online and release the phone but over a dozen customer service reps haven’t told him that. I’m telling g everyone to stay away from Verizon. The are horrible.

I used to have great coverage. No issues about with service. Now, I can barely do anything, from anywhere. In my home, it’s hit or miss. Mostly miss. When I have 2 or 3 bars of 5G, I can’t do anything. Nothing out, nothing in. I lost a job because an email didn’t come through until 3 hours after it was sent. I had 3 bars of 5g. I couldn’t text, call send or receive an email, or search the internet. Every day it seems to get worse. I cannot take the terrible service anymore. I had better service 15 years ago with Cellular One/Verizon. They were number 1, now number💩. Funny thing now, is that my review won’t send. Nothing happens. Lol 5 minutes later, still can’t send. Unbelievable.

Verizon does not care about their customers, past due balances calls are routed to AI to have you pay bill before speaking to anyone about your service. They are highly priced and lie. They said they had a power outage but my service was suspended; they even made me unplug my router to reset 2 days in a row. I finally tried via phone to get to the internet and it said my service was suspended after being told no, it was not. But due to the internet outage, it will be 48 hours before getting service. Just sad, if I could give 0 stars, I would. I'm leaving Verizon. Paid the bill this last time and will no longer be with them. Feeling valued is everything.

Living in Somerville, right outside Boston, I’ve somehow managed to get the worst service imaginable. Coverage is spotty on the roads, and inside a building? Forget it. I’m pretty sure I’d lose signal inside a paper bag. At this point, I’ve started asking random people who they use for a carrier because my experience has been that bad. The overwhelming answer seems to be T-Mobile. It’s amazing that in one of the most densely populated metro areas in New England, I still spend half my time hunting for a signal like it’s 2005.

Terrible customer service. Didn't explain anything. Threaten you if you don't pay your bill on time.

Worst possible service imaginable. My wife and I have been loyal customers for years, and all we have gotten is service outages, raised prices, discounts taken away for no reason, then given back at half of what they were, the list goes on. No wonder the guy who did the "can you hear me now?" Verizon commercials in the 2000s does commercials for T-Mobile, Verizon is trash.

Changed to Verizon due to being told I would save over $100 a month. Ending up being at least $30 more. Visited the store 4 times Was told it would be fixed. Waited 4 months. Still nothing. Changed to T-Mobile. Canceled in April, waited 12 days to receive authorization to return Internet modems. Returned units and received in warehouse UPS tracking #**. Checking in by Long @9:45 4/21. However they never turned off units. Customer service says they have them but are still billing me and get messages each week to return units and now being charged for them. Customer service Alex and Asst. Store Mgr. Kyle says dispute this. What am I to do John ** Had 5 Phones and 2 internet devices and would not have cancelled if I were not lied to. Business Account # ** J&K Coffee Services, Inc. Very very disappointed. John **.

I bought an IPhone 17 and in 3 weeks it has frozen up and automatically calls SOS 911!!! I kid you not. The store I bought it at states if I want a new and different phone, I have to pay a restocking fee, taxes, and the fee I paid to have them transfer all my data. I called Corporate. They said that is not the policy and that there is a buyers' remorse policy and I should get a new phone a no charge. The bottom line is Corporate is pointing their finger at the local dealer and vice versa and not is taking ownership of the issue. If you go with Verizon, ONLY buy your phone through the 1 800 number or call and find out if there is a CORPORATE BRANCH IN YOUR CITY AND BUY IT THERE. Now they want to send me a refurbished phone in place of a 3 week old new phone that I paid over $1,000 for!!!! RIP OFF... COMPANY.. NEXT PHONE WILL BE THROUGH T MOBILE.

Went in to buy a SIM card and neither employee (2 present) even recognized my presence. They had 2 customers at the time in addition to me. So I went to T Mobile next door and was immediately helped. VERIZON SUCKS!!!! WILL NEVER GO THERE AGAIN!!!

The $200 GIFT CARD they will promise is FALSE. Don't believe in this, also they promise will paid off any other credit like T-Mobile to change to Verizon and that is also a LIE, they will never do it and you will be in problems with both.

I was with Verizon for over 15 years. I thought I needed them for great service. Wrong. Moved to Spectrum. Service just as good. Even in rural areas. And my bill was cut by 60%. I bundle cable, phone and internet. Saving over $200 a month bundling.

I switched four lines from US Cellular to Verizon less than a week ago and my experience has been extremely disappointing. I was sold a Samsung phone that I quickly discovered I could not use effectively for my business. I was told I could exchange or return the device within the return period. Since then, I have spent countless hours on the phone, online chat, and visiting stores trying to complete what should be a simple exchange. I have been transferred between multiple departments, given conflicting information, and repeatedly promised solutions that never happened. One representative specifically told me he personally contacted the Verizon store in Washington, Iowa and arranged for me to exchange my phone. I rearranged my work schedule and drove to the store, only to be told that no such call had ever been made and they could not help me.

I was finally able to get in touch with a person, Ray. He got everything straightened out. He was extremely helpful and patient. I was using my husband's phone, which I can't see, so he was having to work with me and my husband to get everything corrected. He was very patient and made sure I could access Verizon over the computer. My first review was premature.

Change from sprint T-Mobile after years the representative from Best Buy and Verizon wrote down the numbers for the three lines per month and now I get my bill and the numbers are all higher. I was at the Verizon store for five hours setting this up to now find out that the bill is completely different from what I was told when I signed up. Called customer service and they’re just letting me know the real price and what I’ve been. I’m going to be charged and that I can sign up for paperless billing and save $20 a month. They’ve done nothing. You need an attorney these days to get a phone. It’s theft, it’s lying and it’s criminal and customer should be charging Verizon for the time wasted the hours wasted trying to fix these problems.

I have had Verizon since the beginning when cell phones look liked bricks. I have stayed loyal with this company and yet I am beyond disappointed. I will say I absolutely hate their customer service. I have been told on numerous occasions since November 2025 an issue was taken care of on my account for an iPhone I never had. Numerous agents told me they would put in an ITTS claim and not to worry, my account will be fixed in 48 hours and my service will not be interrupted. Well, my service was interrupted and I am now currently, at this moment on hold with Verizon. This has been going on since November of 2025 and every month I’ve had to call and deal with the issue. It is still going on.

I switched from TMobile to Verizon and it was honestly the worst idea ever!!! I set up payment arrangements to pay my bill due to how I am paid! I recently set one up and they disconnected my phone (which I use to work) the day before the payment arrangement! They punish you by not allowing you access to speak to anyone, it’s so inhumane and a shameful act if you ask me! A payment arrangement is to protect your account from disconnection and they turned my services off the day before I was suppose to pay causing me to miss work and get food for my family! Very, very disappointing. I was able to speak with chat for 2 hours and was assured services would be restored and every call was a chatbot and they said I couldn’t speak to an agent until bill was paid! The agent lied to me and my service should have never been disconnected if I had a payment arrangement! Not good customer service

I need to warn everyone how pathetic and vindictive Verizon is when you decide to leave them. I got a new debit card with tap-to-pay. Soon after, Verizon’s auto-pay failed because the 3-digit security code was different. A minor oversight. They emailed me about it and I called them immediately, the same day to pay my bill and update the new card info. Even though I contacted them right away, they still slapped me with a huge late fee. They refused to remove it and only offered a pathetic $5 reduction. After years of perfect payment history, this is how they treated me. I paid the full bill plus their BS fee, and keep in mind, with same debit card after updating the 3 digit code. My account showed ZERO balance.

Only 4 months with this company, more than 10 calls to customer support requesting bill explanation and plan coverage, having recorded conversations did not help. Never a clear answer of the reasons why my bill changed every month.

17-year Verizon customer. Got the home internet box with 4 lines on 5g in 2024. Roughly $275/mo. Everything stopped working today at 8:10am. Spent 1 hour troubleshooting on the phone for them to tell me router was bad and I needed a new one. Fortunately I was unable to click on any of the their order verification links (due to the 5g not working which I had to explain several times) until driving into work. Once on work wifi I was able to see they were charging me for 2 more devices at $75 a piece. (See pic.) Before I could even make the call, the prices went up to $95 each. (See other pic.) I called to complain and the new representative blamed me for it and said it’s because I still own my current router and that he “needed to make me understand” it would reflect that price until we sent it back. However, I could see the 2 new charges AND my current router in my bill breakdown. He finally cancelled all the new crap.

Verizon is the absolute worst company to deal with!! They promised me a gift card to pay off my old device with T-Mobile when I made the switch, months later NOTHING!!! I keep getting told it was sent via email, it was not, I checked every folder. I was referred to card services, also no help, they "expedited" a physical card which still has not come. I have gone round and round between Verizon "customer care" and card services. NO resolution. They don't care! They refuse to resolve the issue. I asked for a statement credit in the amount the gift card would have been, so I could use the savings to pay off T-Mobile and replenish...They then just sent me to card services again!!! This has been the worst experience and I regret changing from T-Mobile.

I have had the absolute worst experience with Verizon Wireless. The billing magically increases, you do not receive credit for your payments, this list goes on and on. I have a business account and I my recommendation to any business is to avoid Verizon like a flesh eating plague. The information presented on their app is not the same as what they are seeing. I have not received credit for so many payments. They pretend to start a payment dispute but they lie. They will transfer you over and over - I was on a call today over four hours and had a chat with three different agents. The agents were polite but resolved nothing. It took months to get someone to hear me and take real action instead of the pretend actions. I would not recommend to anyone or anything!

I was a customer for 17 years with Verizon. They unexpectedly raised my rates and also attempted to charge me international rates erroneously. Now they are saying that I owe them $140 for a phone I purchased outright in their store. They have failed to prove their assertion because there is no balance on the purchase of my phone. Their customer service is totally inept.

Horrible customer service. Won’t stop billing even though we changed carriers months ago. They deserve 0 stars.

All my channels are freezing and could not get a technician out for service on 8 June 2026. Also was on hold for 2 hours and all your computer savy told me ..I already did several times on my own. Piss poor service by Verizon.

Absolutely disappointed and disgusted with the staffing and when you ask for a supervisor or manager they refuse to answer or take the call. Then they want you to drive over an hour to nearest Verizon store to get the phone you just paid 500 dollars for fixed. Like gas prices are not outrageous.

I have been a customer for almost 10 years, and my sister just switched from another phone company to Verizon because she was offered a better price than the one I receive, even after being a loyal customer for years. I see this as a lack of respect and appreciation for long-term customers who should be valued and rewarded for their loyalty. It is disappointing to see new customers receiving better offers than those who have remained committed to the company for so many years.

Never, oh never, oh never again, if I live to 100 or a 110. Unannounced raising of rates, terrible customer service and support, unacceptable signal in a major metropolitan area. This company is ripe for a buyout; leadership is clueless as to how to gain and retain customers.

8/15/25: 3 months prior I started receiving 3 spam calls day. I researched these calls, pure spam= no entity behind them. At the same time, Verizon is sending ads for SPAM BLOCK $9.99 month. I called Verizon Legal stating I know you're behind calls. They stopped 2 days later. Now hiring Attorneys to pursue class action lawsuit.

We have been sent to collections for an account with Verizon that we don't have!! When we call to resolve the issue they tell us they couldn't not have sent us to collections because we don't have an account. But alas, when we were trying to get a loan to buy a new home we noticed a large dip in our credit score because VERIZON sent us to collections. Every time we call to get it resolve we go through MANY people, we are told it is resolved but it is NOT. IT has not been removed from our credit score. We have a letter saying we owe Verizon $0. That has not helped. Interestingly enough, tonight while being on the phone with Verizon the call has dropped multiple times.

I have waited over 2 months for a rebate for a return phone and been told I have to wait another 2 months. Now I am late paying off ATT phone with my rebate. If you switch companies be careful

Worst customer service I've ever dealt with in my life. Got an internet box in December, 2025, and it worked well. But as I'm from Canada and can only stay a maximum of 6 months, I was told I can suspend service and still use my security camera and nest thermostat and pay $10/month while I'm away. Called to activate this service and was told that it doesn't exist, but I could pay $25/month for this service. Not happy with this at all, I reluctantly agreed.

I had a great experience with Verizon thanks to Maro. He was incredibly sweet, patient, and helpful throughout the entire process. He took the time to answer all my questions and made everything easy. Excellent customer service. Thank you, Maro!

Worst company I have ever dealt with, We called to try to lower our bill, Was told by the sales pitch lady that we could lower our bill and upgrade our service free of charge, When something sounds to good to be true, it usually is, We have had nothing but nightmares with this company, I don’t know where they get their so called Techs from, But 8 techs later and nothing is fixed. And some of the techs are very rude, 1 of them said, he had to go get a new remote at 9 am and didn’t come back for 8 hrs, No phone call and we called him no answer and then just shows up 8 hrs later, Guess he had to make his overtime. All I can tell you if you have trouble with Verizon make a BPU complaint, It probably won’t help, But at least it will get their attention.

Extremely poor service in Shaker Heights. No internet and slow speeds. Not a good choice at all. Expect to have a call dropped or internet off any minute so rather not rely on it for interviews or important internet dependent tasks.

I canceled my Verizon service on May 12, 2026, after 22 years as a customer. At the time, I had 4 phone lines and 3 watch lines. All 4 phone lines were ported to another carrier, and I clearly requested that all services be canceled. Months later, I discovered Verizon was still billing me for the watch lines. When I called to inquire, I was told it was my fault because I hadn't canceled them. I explained that I had canceled all services and asked them to review the recordings from my cancellation call. They said they couldn't review the recordings but offered me a $75 credit for the charges. The problem? The representative still never canceled the watch lines.

​I am writing to formally document the appalling treatment I received at [Insert Store Location/City] today. I arrived on time for a pre-scheduled appointment, only to be informed by the staff that my appointment was irrelevant and that I would face a minimum two-hour wait. To make matters worse, the employees literally laughed at the situation when I pointed out I had a confirmed time slot.

They are throttling so much my service is completely inconsistent and unreliable.

Verizon keeps charging my old credit card MONTHS after I took it off auto pay. I've called numerous times and I basically told "oh well" and charged a few for it. This company had horrendous customer service. I will never use Verizon again and am in the process of switching to a new Internet provider. Don't use them, they will lie to you. Even if I HAVE THE MONEY, they won't let me change my payment method, which is bull.

They did not cancel my service for 2 months after I called to cancel even though I sent the equipment back. Then they refused to clear the bill for the unused months and added late fees. After 5 months of calling and wasting over 16 hours of time they said they would clear all of it. The next month I got another bill with late fees. They are the worst and rip you off.

First of all, Krystin at my local Verizon store was awesome, and she did everything she could to help me. My issue is with verizon itself. This is the second time something like this has happened to me. The first time, I went in and paid cash for my phone, then realized that they were charging me for it. I was told that it "was a promotion that didn't go through." Now, for the second time, I am being overcharged again.

I purchased a Google Pixel 10 Pro, the battery life was not that great, only 1 feature was good, but not enough to keep the phone. I switched back to my Motorola G 2025, after chatting with 8 different customer service people in the span of 15 hours and them keep saying we are going to get this figured out while I'm with you, I do the resets and all just to come back and have to tell the next agent what was happening. This has been almost 2 weeks, I am now up to 10 customer service people, including a supposed manager that just stopped responding, so I ended up leaving the chat after waiting for an hour to hear for the next step and lying about the status of my refund, or shall I say, they advised it was going to take a month when the app said 5 days.

Be careful with this company: worst experience I’ve had with Verizon. Be cautious—they offer “free” new phones, but in reality, they are not free; you have to stay with them for three years. Then they tell you that if you have a phone you still owe money on from another company, they will pay up to $800 for those phones if you switch to them. Everything is a lie. It has been four months, and they have not sent the $800 they promised. When you call, no one knows what you are talking about; they keep transferring you from person to person, and you end up frustrated with no clear answer or solution.

I dropped Verizon for another cheaper carrier. After I did that I received an email from them that said I owed $474.32. No explanation, or itemization. I tried emailing them, and got no response. I went to the Verizon store with my information, because I wanted to find out what the bill was for. The person there said that he couldn't help me, and gave me a phone number to call. The reception was so bad, that I couldn't continue with the call, and had to hang up. After several attempts to log into the Verizon site, I was able to find out that the bill was to pay off my phone. Wouldn't it have been easy to say that in the email that they sent me? Instead of "You owe $474.32".

I've been with Verizon Wireless for 20+ years, across multiple states, and have my mobile phone service and home internet with them. In the last 5 years the quality of their customer service has become abysmal. You cannot troubleshoot via phone call with a live agent AT ALL anymore, and if your issue does happen to qualify for a call back, you will be made to schedule it online through their app. My most recent request stated I would get my call back 4 days from when I was making the request. It's a Wednesday. Not a weekend, nor a holiday. FOUR DAYS without internet?

Verizon Wireless’s system was down, zero phone usage by customers in 2026. Verizon issued customers a $20 inconvenience credit with an apology. 5/2026 They RECHARGED the credit to my/our accounts!!! Go with a completely different carrier.

I have been with them for over 2 years. I get 5 to 10 spam calls a day or at least I did until 12 days ago. I haven't had service in 12 days and it's not because my bill isn't up to date. I didn't have service for a couple of days prior to them offering me an iPhone if I would sign on for 36 more months and then we got locked into an agreement. They sent me the wrong phone an iPhone 15 at with a completely different order number than what it shows on my receipt and charged me $1,500 as well as the fact that my phone number calls an attorney's office in Portland Oregon somehow. I don't know how that's possible... And your service absolutely sucks in the mountains!

VERIZON IS TERRIBLE! I have been a customer over 4 years now. I added a line for my daughter and was sent a LOCKED phone by them that I was directed to return because they couldn't unlock it from T-Mobile (I recommend T-Mobile at this point). I was wrongfully charged two internet services that I cancelled before it ever shipped, they still shipped and still charged me. After talking to 5 different people totaling 8 hours on the phone with customer service $850.00 and $1400.00 in wrongful charges. I was reassured several times, the payment wouldn't come out, the payment would be refunded, to now being told there's nothing that can be done. Terrible customer service, very misleading, promotions were falsely promised and never applied! I have never been so frustrated in my life and still don't have any straight answers on why my bill ended up like this. Do not get Verizon! Straight talk and T-Mobile are who I recommend using.

I went to the Peachtree Mall store in Columbus Ga. The associate there, Daniel ** was the GREATEST associate I have EVER experienced! Very rarely, do you come across somebody so willing to help and so knowledgeable. Fixed my problem in less than a few minutes. Thank you Daniel!!

Paying my Verizon bill is arguably one of the most frustrating experiences I have in the course of a month. They reject newly created passwords if they're not "difficult" enough to guess by whatever algorithm they use. So, of course I can never remember my password and have to create a new one every month. This leads to a ridiculous cycle of trying to change my password on a desktop computer because its easier to see the computer screen instead of a tiny phone screen. Yet it has me confirm my authorization on the phone... then tries to have me change the password using the phone rather than the computer.

I switched my business phone lines from LycaMobile to Verizon a few months ago after being presented with what I understood to be an affordable business plan for four lines. Recently, all four of my business lines were suddenly disconnected after Verizon billed my account more than $900, which was far beyond what I believed I had agreed to during onboarding. I immediately tried to resolve the issue by visiting the Verizon location where my account was established and by contacting both the representative who handled my onboarding and my assigned account manager. While I was initially assured the matter would be resolved, my calls and voicemails have gone unanswered for several days.

If you are considering switching to Verizon, here are the pros and cons of my experience. I switched from Cricket Wireless to Verizon and overall, it was a bad decision. Pros: There is only 1. The only positive is that for new customers that would like one of the latest new phones, Verizon will approve new customers and finance a new phone for those people who would be turned down by other wireless companies. I could not get approved for a new phone with service by anyone except Verizon, and I was approved for any phone I wanted. I went with the Galaxy S26 plus, and that is where the pros of Verizon end.

Verizon manager CLIFF ** at the store on Eastchase in Montgomery, Alabama got "Christine" today in front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me."

I have been with Verizon for over 20 years, what this company charges does not reflect its service. First huge problem outsourcing, the representatives are from other countries that do not understand US business culture, they constantly talk over you and end calls in the middle of a conversation. I am currently being harassed by text messages stating that my bill is due when there are constant additional fees and unhonored amounts on my bill. AVOID this company at all costs.

I don't like when they don't tell me that my personal Hotspot is disconnected.

Verizon needs to improve its billing practices and customer service. My bill continues to increase every month, and I have been extremely frustrated since November when I traded in two lines. I feel misled by a Verizon employee who was not honest about the services and pricing to make a sale and take advantage of families. As a single mother working multiple jobs to provide for my children, I trusted the information I was given and expected fairness and transparency. Instead, I have experienced ongoing increases in billing that have caused stress and disappointment. No customer should feel ignored, pressured, or taken advantage of when trying to manage essential services for their family. I am very disappointed to be charged more each month and hope Verizon will improve both its billing process and customer support so that customers are treated with honesty, respect, and accountability.

Overpriced. Overrated.... I would suggest any other carrier than Verizon...

Very disappointed in Verizon customer service! My auto pay goes up every month and it was suppose to be 137. A month now it’s 167 month! They lie to you about your bill and I’ve called every month for the last 3 months and for some reason they never have what the rep told me from the previous month!!!! Don’t use Verizon and be careful of hidden cost on your bill. They’re deceiving people!!!! If I could give them a rating it would be negative 00000’s. They’re not worth the money or your time to use this awful company! They’re cheating people!

Absolutely terrible experience with Verizon. About five months ago, I called because my internet speeds were extremely slow. Verizon told me my router was obsolete and said they would replace it at no charge. A technician came out and replaced the router — and ever since then, my entire home network has been a disaster. Multiple TVs stopped working properly, my Sonos system failed, speakers disconnected, and several devices throughout my home no longer worked correctly. I ended up paying over $1,000 out of pocket to hire someone to repair and reconfigure everything Verizon disrupted. To make matters worse, my internet is now actually slower than it was BEFORE the replacement.

If you want great service and accurate billing information please do not go to Verizon wireless. Please shop around first. Sometimes you stay with a company too long for the convenience.

Stay clear of Verizon, they constantly raise your bill! If you go in the store, make sure you're paying close attention. I have been deceived by every sales rep I ever talked to. Once our contract is up, we're out and I will never recommend Verizon to anyone. If you like disputing bills, being lied to, and taken advantage of, Verizon is for you!

Phone signal is great. That is the only thing. They lie and talk in circles, they don’t do what they say or follow through with anything. Been waiting on rebate checks for 4 months. Bill keeps going up. All I can say is avoid them if possible.

I switched from AT&T to Verizon because I was promised that Verizon would send me a credit to pay off the remaining balance on my phones from AT&T. Since January, I have received no resolution and no payment. I have called customer service at least 10 times, and every representative gives me a different answer with no actual help. Now I am stuck with a $3,150 balance from AT&T that could go to collections if I don’t pay it myself. This has been extremely stressful and disappointing. On top of that, the Verizon service has been terrible. The lines are frequently down, and the internet connection is very poor. I regret switching to Verizon and would not recommend this company based on my experience.

Angie is Amazing! At Your Enid Ok Office. We Had questions on a power bank and she helped me get one that fits my needs. She is so Awesome!!

Worst phone service ever. They keep raising the price despite my contract, and mobile data is poor. It takes a long time to load sites, and editing photos or watching videos on mobile data is impossible at times. Turns out I had to purchase Wi-Fi to get phone reception in my condo, and even that was poor because they turned up extenders on other residents' Verizon plans, which kept kicking me off my calls. It was common for calls to drop 4 times in a 20 min. call and to lose video 4 times in a half-hour show. Now I'm paying an outrageous price to bail on them.

Verizon is the worst shit with useless automation bot chat. Absolutely useless and couldn't help with anything!

They keep jacking up the price, so don’t do automatic payment every month. I have to call them to adjust the price. It is a waste of time, the service is not professional.

Contract with Verizon Wireless is horrible and if you cut off their services early you could get bills for up to 7 years or longer for thousands of dollars.

I’ve been with Verizon for over 20 years. I’ve consistently been dealt with huge financial errors caused by Verizon employees only to be told, "Sorry. We will coach our employees." I will say I have dealt with some fantastic employees who have helped in huge ways as well by offering me some savings due to errors caused by them. However, recently I called for financial help with billing and was offered ways to save that would not impact a promotional credits I currently had. Then a month later was emailed about a pretty decent size credit was falling off because of the plan change.

I don't appreciate something called "all apps" being installed on my own phone without my knowledge that's not actually all apps, just a single sneaky app that tries to push AI-powered lock screens with annoying pop-ups. Definitely looking into other provider options that don't try to trick their users like this.

I have been a Verizon customer for over 2 years. I have had nothing but horrible service. I complain every week since I’ve had the service. They do the same trouble shooting tactics every time. Nothing. Network always buffering or dropping gps. I have contacted the fcc before. All they did was offer a payout for a bill and tell me if it’s bad get another phone service. Like wow. But you guys advertise as the number one service so guess that false advertisement. On top of that I literally call once to twice a week complaining. I do a lot of driving and gig work. I miss messages that come in late. Don’t get alerts and it’s the service but they like to say, "Oh it’s probably your devices." So my device is making the 5g and bars go up and down. Let’s stop the bs and be accountable. You're charging too high for a bad service and I’m so over it. Frustrating and stress. You want hundreds of dollars a month with shitty service. This is America and capitalism.

I've been a customer for 2 years. WORST CUSTOMER SERVICE EVER- the only other company close to THIS CRAPPY customer service is Comcast!! Yeah, it's THAT bad. I've been shuffled around for 3 hours - several times - and STILL not have my issue satisfied.

Worst service and customer support ever, place a fake fee of $500 and after many month of requesting proof of that service fee or discount as they call it, no information was ever provide. They went ahead and put it on my credit report. I definitely filing a lawsuit for once in my life

Just an extremely greedy company. Constantly jacking prices up, and for what? To not actually include anything of value. ATT gives better deals on phones as a continue customer along with grandfathered plans and permanent price locks. Verizon just nickel and dimes you, then threatens to disconnect your account if you complain too much.

The minute you decide to leave, your account get closed. They tell you they can they can't verify you. Transfer you from one department to another. Store say they can't help you.. It's been over a week of issues to get phone transferred and problem remains. I rate them below zero.

I had been with Verizon for 25 years paying vastly way too much compared to what I am paying with another carrier. I received a bill and tried multiple times to resolve via letter, phone call and dispute channels. No response. They sent me to collections. Try calling customer service and the automated system says “You are no longer in the Verizon Network. Good Bye”. So no way to resolve or get an explanation. Save yourself. Shop around. I went from paying $190 a month for 2 lines, to $20 a month for 2 lines. And they made no attempt to keep me as a customer after 25 years.

I currently have Verizon wireless service; even though it's kinda spendy but their service's excellent as well as their AI support. I'm content and have very little to complain about.

I've been a customer of Verizon for 25 years and I can honestly say that you pay the most for service and get the least from them. They offered me Disney, Hulu, ESPN and HBO free for 1 year. It turns out that I have been paying for all of these services 5 months now. Customer service offered me $20 to cover the 5 months I was billed for these extras, how does $20 cover the money I paid out? They have become so money hungry and will take every penny from you if they can.

I tried to bring three lines over from AT&T. I was promised an iPhone, and an iPad. The free iPad was never applied to the order. 2-3 of the numbers were ported. I tried to port the third number, and it erased my number. Now, all three lines are down. I bought Netflix, ESPN, Hulu and cannot access ESPN. I feel like this company is a huge mess; they promise promotions but have no intentions to honor their promotions. I am highly dissatisfied, they should be ashamed of their terrible customer service.

We were paying $117 per month for one line on Verizon, and switched carriers, my service was with Consumer Cellular, and my wife's service was with Verizon. I called both services to get a PIN number to keep our current phone numbers. My Consumer Cellular lady was polite and helpful, and did the job in under 10 minutes. The Verizon experience took a full hour. Do the math.

Have problems with Verizon Wireless. Fill out a report with the FCC, They will kiss your butt, but will not fix your problem! And file a report with your state attorney general!

What a terrible company Verizon is. I am a brand new customer to them and it's been 7 days of hell! They couldn't get an order right and fix the problems associated with the execution of that order if their lives depended on it. I have spoken to over 14 people there who have only given empty promises and tons of ineptitude. The problem persists, the promotion is now not available to me because of all the errors, I am no longer considered a NEW customer. They keep promising call backs and they never come. If you have any other choice in the services you desire, PLEASE give weighty consideration to ANYTHING other than Verizon. THEY DO NOT CARE ABOUT YOU.

If there was a zero star rating that's what it would get! Worst service and overpriced. I would highly recommend getting a different provider.

Verizon is a fraud company, I just bought a condo, then contact Verizon for their internet, they sent me a 5g box, in their 5g box and their email, they said that they will not charge you if you did not activate the internet service with Verizon, I did not have internet service with Verizon and returned 5g box to Verizon with receipt, Verizon started to charge, $190 with an account number, then add another $80 became $270 the following month, I called them to cancel and remove the charge, as I am not, and never their customer, the customer service ask your social security , your email, your birth date etc., then at the end saying they cannot identify me and not remove the fraud charges the Verizon brought to me, I am contacting my lawyer to send a demand letter to ask Verizon to remove the charge that criminal Verizon robbed on me with fraud, never use criminal Verizon.

This is the worst Company ever. They bought out Straight Talk and have made it the worst cellphone company in the world. They lie to you. They cheat you. They are not trustworthy which tells me Verizon isn't either. I used to have great service. Now I don’t, and I read so many reviews about how they won’t even allow customers to transfer their phone numbers which they're legally allowed to and this company illegally stops. Run from this company. They are horrid. They are the devil.

I'm writing to express my extreme disappointment with the recent customer service I've received from Verizon. Here's a summary of the issues:

Had Verizon for 30+ years, and it used to have great coverage - at the cost but still. Lately, however, there've been constant issues - "phone not registered on network" and other problems. Spent hours on the phone with verizon. Sometimes, they fix issues, others (Philippines "support") it's just a giant waste of time.

Where do I even start! Horrible coverage! Customer service is the worst. The only goal was to sell me more insurance I kept saying I didn't want. I kept experiencing issues with my iphone 16. The screen blacked out. Finally got a replacement and the same thing happened a week later! Horrible! I paid for a new phone but was clearly giving a refurbish one. When I spoke to customer service I would get transferred 5 to 6 times and had to repeat myself every time and like I said they all was more concerned with selling me additional insurance. What a joke. I rather go to Cricket. Way better service and cheaper.

Beware of hidden charges with Verizon. We cancelled our service with Verizon. I got a bill. "Account wide charges $64.23". When I questioned the charge, I was told it was for 2 types of insurance. One at is service at the store. the other is service in your home.??? $64.23 / month times 36 months is $2,312.28. That is hidden in your charges!!! If you have a watch and you don't call them when cancel your service, they will charge you over $22 per watch per month or $800 over 36 months. There are other carriers that are using Verizon towers, and they are lower in cost than Verizon. I still have my cell phones, and I am paying $4 per month for 12 months. Yes, $4 per month. The rates go up on Month 13 but they are still lower than what Verizon was going to charge me.

I want to warn you about Verizon Service Tracfone, they have reprogrammed several of my devices to a Lifeline account that I cancelled in 2023. Despite doing this through the Safelink's site every device has been corrupted by Tracfone, even when it is locked to Total Wireless Verizon. They do not provide 5g speeds or service even when paying for the unlimited, the top monthly service. If you do not have wifi or neighbors with Wi-Fi, you will not see 5G connectivity.

Junk, slow, crap, unreliable, waste of money, WASTE OF MONEY!!

Worst decision that I decided to move to Verizon. Spent over 16 hours call in last one week and still Verizon not able to activate my lines. Think before moving to Verizon.

I am an Ivy-League certified primary care internist trying to care for parents that are locked into their own family plan. I spent 4 months trying to make the payments for them but still I am blocked by Verizon’s outsourced customer service companies? These companies keep claiming that I must add a phone to my parents' plan to become the manager of their acct? Yesterday (after 4 months of this wasted time) the rep kept asking for my “connection pin” from Xfinity… She had to call to get the Xfinity rep, and it turned out that she was trying to convert my Xfinity phone to Verizon? Even after I explained her mistake, she still kept trying 3 times to get me to join in order to manage payments of my parents’ bill? I spent even more time with Verizon’s “Executive Support Team?”

We lost service on March 5 2026 after 20 years of using Verizon. Contacted Verizon multiple times. Was told different reason each time now. After almost two months of no service they say will not restore service to us. It was working on March 4 2026. Was told by Verizon to find another service. This is the worse company for people in rural areas. Their customer service people are very rude and insulting. Would not recommend them to anyone. We are very upset that they are doing this after 20 years.

I have been trying to upgrade my two cellphones as well as my cellphone plan (in order to get a discount on the new cellphones). I spent 2.5 hours on the phone one night and the costs kept changing. Yesterday morning, I received an email stating the Unlimited Ultimate was $72.50 per line. The cost for an iPhone 17 Pro Max 256 GB was $10.27 per month, and the cost for an iPhone 17 Pro 256 GB was $7.49. I chatted online and while I am waiting for the agent to "check into my account," the content of the email changed right in front of me. By the time I was finished next month, my bill would be $408. I had to pay $258 now, and then the monthly bill was $222+. They would not honor the trade-in value I was quoted in the email. I have been a loyal customer for over 20 years.

I ported out my phone number on my Verizon account at the end of service and stated that I intended to cancel. For 8 consecutive months, Verizon continued to charge me, never emailed me a bill, and put $1,402.00 in collections.

Verizon is the worst company to work with. I have been with them for well over 220 years, and they are refusing to upgrade my phone unless I pay more money for a different line. I am over 55, and on an extreme budget, but Verizon has outright told me that I have no business owning a phone or having phone service if I cannot afford the higher plans. Their Executive Staff are rude and arrogant, and they want to charge you this fee, that fee, and more fees. Verizon's coverage has gotten worse, and bottom line, they want to soak you for every dime you've got without providing quality service. I recommend cancelling them now, unless you are used to have your money go down the drain quickly. Verizon have become crooks.

Do not go Verizon. Their practices are unethical and deceptive. I paid off both devices and my final bill. They charged me twice and now refuse to refund the overpayment. Instead I continue to get emails telling me my bill is due and threatening collections. I have spent hours on the phone to no end. They refuse to send written confirmation of my devices and final bill being paid and have cut off access to my account. I was a customer for 23 years. What horrible thanks. Overpriced to boot.

Do not use Verizon if you think you may ever have a single issue or question ever. Their account authorization seems to forget who you are at the slightest breeze, locking you out of the account and preventing you from resetting your password unless you spend an hour on the phone crying at the robot to give you a human. I finally cancelled my account because they wouldn't even let me transfer my service after an hour of struggling. They kept bothering to pay my final bill, and it took me AN ENTIRE WEEK of failed logins, email digging, automated phone calls, and app downloads to finally get to a human who would let me pay my final bill. I had assumed PAYING THEM would be made as easy as possible, but it's NOT. It took them threatening to send me to collections to finally crack my spirit enough to suffer through the AI phone assistants for long enough to pay. No clue how the average person is doing this.

This company is a total rip off. Make sure to pay attention to your bills at all times … I turned in my daughter's phone and paid cash for the iPhone 17 since December and somehow these clowns added a whole new number to her old iPhone which they have and has been charging me since December… Like do better. Y'all really played with me and my funds and I will not stop until I’m reimbursed!!

Not a happy camper. Was online with a rep & she said if I paid off my phone in full it would take about 3 minutes to unlock it. She saw the payment go through but couldn't unlock my phone. They now say if I paid in person it would take 3 minutes. Otherwise it takes 35 days. I used the same means of payment as I would have in person. I am now in a foreign country with no access to maps or translator. Verizon wanted me to purchase their travel pack but it had some bad reviews & overpriced in my opinion. This isn't how you treat customers that have been with you for years.

A big thank you goes out to Andy at the Verizon store on Beechmont Avenue in Cincinnati, Ohio. He was so patient in helping us, took his time, and fully explained what we needed to get started with. We were not an easy case. This manager took what it takes to help make customers happy. We hope that this reaches his boss so he will know how hard this guy works for us and the Verizon company.

I used to give Verizon a top rating, however the way they botched my order today makes me think their service is only less than ok. I'm just going to keep the devices and hardware I have, not upgrade, order, or anything else other than pay my monthly service

TERRIBLE CUSTOMER SERVICE...I called customer service to pay a bill and spoke with Jordan. He told me he wouldn't take my payment to just go online to pay. So rude and unprofessional. I see a switch coming now. They should train their customer service better.

TERRIBLE CUSTOMER SERVICE. HIGH RATES FOR POOR WIRELESS services. I pay a high rate for a business account. The business 1800 line does not work. The local Verizon store staff and manager instruct me to physically drive into the store and pay my invoice. The Verizon Sales rep that sold me the phones own voice mail is full and does not answer the direct line. VERIZON IS TERRIBLE FOR SMALL BUSINESS OWNERS. I'M TAKING MY BUSINESS and hard earned money elsewhere.

I was very disappointed. I exchanged my phone for another and they started bringing up cords and covers and accessories. They put the camera thing and protection on and gave me a cover. We asked if this came with the phone and got a non comittal answer. They charge 329 dollars Then said they needed my credit card for the activation fee not the 329. They never gave me any receipts for this. I didn’t know till the next day they had charged me the 329. I went back and they blamed the new guy and refunded me 100.

The absolute the worst, bill from $108 to 165. And nothing changed on my end, ongoing craziness monthly.

I transferred all my lines to t mobile over a month ago after 21 years with Verizon. They keep sending bills. When you call, you get transferred from one ai to another with zero voice inflection and long pauses. You can’t login since your account is closed. This time I made ai cancel my autopay and the watch lines again. It was fast to say I must settle my bill due in 12 days or it will be sent to collections. I hope to see them out of business or reinventing themselves by adding customer service.

Horrible customer service, repeated price gouging, billing for services not rendered, repeated broken promises. This company is horrible.

May with Verizon overseas stating she was supervisor and couldn’t transfer me to a United States rep and this is why I don’t speak to anyone overseas; I am writing review now on Consumer Affairs, I am paying over 150 a month and have no phone service when I ask to speak to United states based rep they say I have to call back in. They can't transfer but transferred last week, I have ran into problems with overseas stating I was a valued customer and to make things right they would send me an iPad free. I just pay taxes then I get a bill and the rep states they cannot track the recorded call that was overseas, I get an upgraded phone because valued customer and do for upgrade no charge to me and end up paying for this phone.

Back on February 8th, I received a tablet I ordered on impulse. I realized I did not need a high end tablet like that, especially after seeing how much my bill would increase. I reached out to Verizon to see about returning the item, they said I had 30 days and they talked me through the process of returning the tablet. So I immediately returned the tablet and they had record of receiving it on February 18th, well within my 30 day window. About a week or so later, I had $1800 pulled from my bank account by Verizon. I immediately contacted them and I was told after being on the phone for over an hour, that they did in fact receive my return, but someone in the warehouse failed to enter it under my account as returned.

Poor performance and overpriced. Switched cell service to Metro T-Mobile and much better at 1/3 the cost.

When I decided to switch from Verizon to AT&T after almost 12 years of being a loyal customer, it was primarily due to the unethical practices I experienced with Verizon. One of the main issues I had with Verizon was the fact that they charged me for insurance on 6 lines that I never signed up tor. Not only was this a clear case of fraud, but it also showed a complete lack of respect for their customers. I did receive promises that I was going to receive credits. However ...Once you cancel your service. The company becomes a different animal- you’re no longer a customer- all they want is for you to pay them the balance owed. I did receive small credits- 10 % owed- it was a dog fight- waiting on hold for several minutes- call back after call back- finally just threw in the towel. time to move on.

I have been with Verizon Phone Services for 8 years. Suddenly their Billing System changed. I have been paying $36 monthly for one line, then I was charged for two lines. I went to the Verizon Store and spoke to a Supervisor with the name of Michael and assured me that it was corrected. Not only it was a false information but the whole Billing System was changed. I was being charged for two lines and being informed that I have past due payments. From $52.60 per month for one line, I was being charge $118 for two lines and was threatened that my phone services will be terminated if I do not pay. Enough was enough! I changed phone services from Verizon to AT&T. I pay more but their Store Customer Service is outstanding. They have a System that can track my services and what I signed for. Verizon must put their act together and improve their Customer Service and Billing System. They will surely lose many customers.

This is the worst business in the world, got wifi and doesn't work half the time, buffers constantly and customer service is no help, say just to reset equipment, done it a million times still get crap, now can't log in so will have to find a new provider, file with the BBB and get legal advice. Verizon is not the business to get for you wifi or even cell phones, I will be pulling those also, better plans with less money from other providers, avoid Verizon and its affiliates, just want money, no customer service or help. Will get rid of all my Verizon accounts on Monday, really screwed up my Easter.

This is a review of both Walmart and Verizon Wireless. I will say just BEWARE. I purchased a special for trying a flip phone FREE and Verizon pay as you go plan. The plan and phone had a two-week no-hassle return, full refund if not satisfied. I was not satisfied and returned within the 2-week period. I returned the phone to the same Premiere Rep at Walmart. He had a problem with the register and the return, he called in a Manager. About a half hour later or perhaps longer, the return was made and the account closed. I asked, "Do I need to do anything or do I get paperwork" and he said, "No, you are good to go". Two months later, Verizon bills me. I call and speak to their customer service agents and explain the return. They said they understood and to wait. Another month goes by, I get billed again, and I call again.

It is terrible doing business with them, in the stores they solve nothing, it is complicated to communicate with them, the invoices are difficult to understand, the plan was canceled with them in december and they still charge for delivered equipment and canceled lines.

I am extremely disappointed in Verizon Wireless service. I have been a loyal customer for many many years. I am a senior citizen on a tight budget. My Verizon bill just increased by $20.00 a Month. When I contacted Verizon Customer Service. Their response was that Verizon is doing away with loyalty programs to save money. What a joke. What about us? Do we not matter?

They scam you, told me add a line, free phone, they made a mistake but phone would be free, it wasn’t. This company has gone down the toilet. DO NOT use them, and if you do record a conversation and reach out when you want to file class action lawsuit, I am all in.

I had an extremely frustrating experience with Verizon that reflects very poorly on how they handle customer orders and communication. Yesterday, I placed an order for a wireless home phone and was specifically told that the item was available at a nearby store for pickup the same day. Based on that assurance, I chose the in-store pickup option expecting a smooth and timely process. However, that is not what happened at all. After waiting a full 24 hours with no update, I contacted customer service only to be told that my order was still “pending” and could take an additional 5–6 days to process. This is completely unacceptable. If the item was supposedly available for pickup, why was the order not fulfilled as promised? Why was I not informed of any delay in advance?

Totally scammed on the pay off your phone promotion. They leaving you hanging for 2 months, 5 months in my case forcing you to pay off your own phones, then when it comes time to reimburse you, they give you the run around bouncing back and forth with customer service, before telling you you need to trade the old phones in, when that wasn’t a art of the in store deal. They will not pay off your phones so beware of the scam!!!!

Absolutely AWFUL! I have been a customer for 12+ years and they royally screwed me over. I finally upgraded my old phone. Still covered under warranty and my phone stopped reading my SIM card (so not able to receive or make any calls or texts). Spent hours on CHAT with them. Spent 3 hours in the store, the guy never has seen this issue. Again though, I am covered under warranty. I should be provided a new phone (that's what I was told/promised). For a week I was told there is a system error and they have their TOP people looking into. NO one got back to me. Then their online agents lied to me and said they were sending me a replacement (gave me FALSE order/ location ID#). Spent more time chatting with multiple agents.

I’ve had a really annoying time with Verizon, and I can’t wait to switch when my contract ends. Here’s why:

Today was my second attempt at trying to obtain a free upgrade with Verizon online. The agent kept trying to talk me into a new plan that I didn't want. I told Peyton twice that I wanted to keep my old plan, but Peyton was persistent. Why is it always a tough of war with Verizon agents whenever I try to get something accomplished? Another reason why I hate Verizon!

Verizon Wireless corporate office has no clue what is going on with their customer service department. Customer service tells lies all the time and when you need to get something resolved, no one knows or believes the other departments that have lied. I was a 20-plus-year customer and was told something and now I can't get anyone to help with the situation. Everyone needs to be aware of dealing with this company. Shop around and talk with family, friends and neighbors before you commit to a lying company. I'm getting all my family to change service.

I’m not trying to leave a negative review, but I do want to share my experience. On Monday the 23rd, I called customer service to get assistance with switching my account to Verizon. Everything seemed to go well — the representative was helpful, the payment was made, and all required documents were signed at that time. I was told that I would receive three phone lines at my home on the 25th, just two days later. Today is the 28th, and the phones still haven’t arrived.

I changed from Verizon to AT&T. It took forever to receive my final bill from them. I requested it four weeks in a row. When I finally received it, I sent it to AT&T as they are going to pay it off as part of a promotion. I called Verizon to let them know. They thanked me. Two weeks later they charged my debit card over $400 and tried to push through another charge but my bank caught it and stopped it. Called Verizon and they said a tech would reach out within 48 hours regarding a refund. No one reached out. Called again 3/27 and was told they would reach out within 3-5 business days but I'm not holding my breath. A truly unbelievably bad customer service experience. I live paycheck to paycheck and can't afford this mistake.

Interesting how representative tells you they can help you save money. But never tell you what is being taken away. On top of that Verizon wants you to keep upgrading your service and lacking in service quality. I told a rep I was good with what I had. They said they could save me some more money. Great sounds good. Didn't tell me I would lose hotspot. Downgraded all my tablets from unlimited to 2gb. The reason I found out is I went to watch a movie on my tablet which hasn't been used in a month. Got notifications that my high speed Internet is at 10 percent. So when they ask you to rate them and if they fixed the problem. Tell them that is to be determined.

I am so upset with Verizon. They have charged me for a year for an e phone that was supposed to be discontinued when I purchased my new phone. I contacted them in early March about my high phone bill. They were the ones that discovered the discrepancy. Due to our loyalty to Verizon for 18 years they promised to make this right and offered to send us a check for $600.00. We were told we would receive it in 5-7 business days. I called today to inquire about it not being here yet. Verizon informed me that they would not honor this commitment. I have recordings to prove what I am stating and screenshots of the verification. If they do this to an 18 year customer what will they do to you as a new customer? I have contacted the Public Service and the Attorney General over this matter and will continue to pursue this.

Never trust Verizon. They have been liars and crooks since they were a baby bell in michigan. My family signed up for a 3 year price lock guarantee at $30 per line. They raise our prices at least twice to $49 and then $54 per line. I was on auto pay and when I noticed they told me to bad I didn't notice it sooner. PS. don't forget to look at how many 1 star complaints they have.... just saying.

Was told I could return the phone by a rep. Went to a Verizon store and was told I could only return it if there was a death and needed a death certificate. This company sucks. Wanted me to pay $522 to get out of a contract that doesn't exist. My bill is always $66 to 100 for 1 line. I cannot get auto pay to lower due to certain banks but I have a credit card with a routing/account # but it rejected it and charged me extra for the decline. Don't ever get Verizon.

About a month ago I switched to Verizon Mobile and FIOS for home. When you have both services you can link them and by having both get a $15 per month discount. I encountered a problem when I tried to link my accounts. What I discovered is since I had used Verizon 10+ years ago, I could not use my email address as my USER ID for the FIOS account. Also, when I logged into the Verizon website to link my accounts, an old account number showed up as my FIOS account number which is incorrect. Since I couldn't use my email address as my USER ID for my FIOS account, the account representative who set up my new accounts used an arbitrary email address for my FIOS account that is actually owned by someone else.

Let me just add my 1 star review to the over 9,000,000 that already exist. I had my cellphone service with Verizon for 19 years. Then one day I receive an email from Verizon that 2 new devices were added to my account along with upgraded service to the most expensive option. I immediately logged in to my account and saw the fraudulent activity along with the invoices and additional charges. The charges were made by an employee in the Manalapan NJ Verizon store for two (yes, two) Apple iPhone 11's that cost approx. $2000 total and included a statement that the devices were waiting in Manalapan for me to pick up. So I immediately called the Verizon Fraud department and was on the phone with a fraud investigator providing her with the details.

I want to beat on Verizon for a minute. My husband and I were in Jamaica 2025 and we forgot about getting an extended plan for our cell phone service. And this was just after they had that category 5 hurricane so they had nothing. So we get a call from Verizon saying, "Hey we noticed you were in Jamaica. Would you like us to give you an international plan." My husband said yes. They started immediately and we could let our families in the US know that we were okay. Thank God for that person who got ahold of us and for Verizon for doing that for us. Thanks again!

I just switched to Verizon on January 9, 2026. I picked up a promo for $85 for 2 lines. First 3 bills I have been over charged by $50 every month so far. I have called every month to fix my billing but no one will fix it! Bad customer service and they just refuse to fix my bill! I will keep climbing to get this resolved!! Ridiculous!

3 weeks with problems. Got 2 replacement phones, both with issues, had to buy a new phone while on vacation 24 hrs away.... Now more issues on new phone that they cant fix.... Stick with ATT or any other.... these guys suck... period.

We are 30 years customers of Verizon. Purchased 2 new Samsung s24+ a year ago. With purchase, we added a Verizon corp store screen saver, with a verbal warranty by store manager 'bring it in damaged and no questions asked to replace'. Tried to do that today at a company store in Lady Lake FL. I was told to bring in original box (1400 miles away), and then work with manufacturer to replace. So I have a cracked protector next to my ear and told to work with manufacturer, who is??? I need to memorize these things. Bottom line, Verizon will sell it to you, take your $$, but give you "0" customer service. Buy a screen saver on line and get it for a fraction of the Verizon "warranted" price. The warrantee is a chase your tail exercise.

Verizon was not a good phone company to have. That's why I left and they are still wondering why?!?! Let's start about when I first signed up. There was not supposed to be any money down and then they made some story up about taxes that I was paying for in the beginning. Meanwhile the advertisement said "turn in your phone from your previous phone company and we will upgrade you with no money down". Second My bill would always change and was not the same monthly. How was the business company determining the monthly price and I walked out of the re"tail" store with a set monthly price. Lastly when they say they offer discounts through your job as long as you send in documentation be careful!! They only stalk you and want to know your information. Needless to say... They don't follow through with the advertisement they promote. Business is probably going under. Prolly why they have to push so hard!!!

I switched from T-Mobile to this BS carrier cause they promised the moon but gave me the finger after I switched. It’s been 3 weeks since I switched and still no new phones. But they are able to pound me to get paid for my first 3 weeks of service that I can’t even use. They have lied over and over telling me my phones have shipped out 2 day air. Lie they told me they reshaped lie they tell me they can’t contact the shipper “of their choice” ups and that they can’t help. But they have no problems pounding me to pay my bill and to return my trade in phones.

This is not directed at the representatives we interacted but specifically towards Verizon operations. We have a distant relative who is incarcerated. Verizon will not allow phone calls from the relative to be received. They somehow identify the call as spam and direct the call to voice mail. We are prohibited from receiving the call and therefore can't assist the relative. This unilateral decision on Verizon's part punishes not only the inmate but the family.

We have been Verizon customers for over 20 years. Without going into a bunch of details, we have renegotiated our contact probably 10 times. Every time we renegotiate, after a year we are back on that same treadmill. We are both retired seniors and tried to negotiate a better plan especially for seniors. We are paying $200 a month for Internet and 2 phone lines. After going back and forth with a rep I could barely understand, she have us a great deal for "only" $13 a month more. So our new senior citizen plan is now going to be $213 a month. As you can see, Verizon could care less about long time customers. Oh and if you try and cancel, they have a bunch of hoops you have to jump through to even get a pay off. While I am sure all the carriers do the same thing, I would suggest you get the best deal and after the introductory period, find another carrier.

I have been trying to get Verizon to correct my account for 9 months. I am being billed for 2 IPHONE 16 Pro Max phones. I only have 1 phone. Countless hours on phone, emails and 4hrs round-trip to corporate store as advised and no solutions. Unable to get to an escalation team or executive relations team. I've used Verizon for my businesses since the 1990s. Customer service is in the tanks. This started when we ordered upgrade phone. New phone failed within 10 days of activation. When they finally sent replacement phone they charged me for a new phone and loan on another line. They acknowledge the return of the defective phone.

I’m back with Verizon further past 2 months & wish I had not changed back to Verizon after 2 years. First it took me 7 calls to get help with the pricing issues, promised service, plus technical help with the internet tower issues. The pricing finally got resolved but I should not have needed to keep calling to explain what I should be getting like the 2 service discount (cell & internet) plus the promise to match or better what I had prior to this change. It really sucks & I'm not happy with Verizon. My internet still won’t reach throughout my house despite adding an extender thingy. The cell & internet service get spotty some days and both are mostly slow like 10 years ago!. Dropped calls or calls that don’t go through. I have received texts that are invites fur events that I get too late to attend … taking more than 24 hours.

Verizon used to be really good years ago; but they have progressively gone downhill over the last several years. Their out-of-country call center is horrible! Just today, I have been trying to get a billing issue resolved for over an hour now! The one live person I spoke with didn't know what the heck he was doing, wouldn't listen to my explanations, kept reading from the screen as to what he was looking at, etc. I asked for a Supervisor. Then he put me on hold to "wait for a Supervisor"; but after about 10 minutes on hold, I was disconnected and no one called me back. I have now gone through the process another 3 times, trying to get a live person regarding my billing. On HOLD again.... Not to mention all the recent errors in my billing!! Plus, they keep trying to overbill me every month; so I have to call every month to dispute the added charges, added for NO reason! They are horrible!!!!! I am finally going to pursue other options for service.

The internet connection in my phone worked intermittently. The store called the warranty department who said I needed a replacement and they would overnight a new phone to me. Long story short, I waited two weeks for the replacement because every time I called they said the order wasn't placed properly. When I finally got the phone, it wasn't the one they promised. It took two trips to the Verizon store to set up the phone properly. After all that, Verizon never even offered to comp me for the month my phone barely worked.

Ordered an iPhone through Verizon recently. Verizon made an error and the new phone was stuck in ship mode. I was charged for the phone but still have not received the phone. I have called Verizon 6 times in the past 2 weeks to convince them that I have not received a phone yet and to just cancel the order/account. I am still trying to work through this nightmare. I had Verizon in the past for many years and liked them very much but things with the company have changed to the point that I will never do business with them in the future (once I wrap up this nightmare). The good thing about consumers is we can spend our money where we want to.

On March 14, 2026, I ordered an upgrade iPhone for my wife by a promotional offer online from Verizon to upgrade and get a newer iPhone for free by the 36 monthly credits. I had to pay off the remaining balance on her current phone which I paid all the fees Verizon said was owed by Debit card and selected to pick up the new iPhone from a local Verizon Authorized Retailer that was listed as a pickup location and the iPhone would be available in 1hour. I received a confirmation number and my account was changed to show the new information by Verizon.

I had an appointment at the Lihue, HI store to pick up a phone I had purchased on the Verizon website. I signed in at the store at my scheduled appointment time. I was messaged on my phone that the wait time was 7 minutes. I left the store 1 hour and 15 minutes later without my new phone and without ever having contact with any store employee. I was never greeted, never spoken to, never acknowledged. Oh, and I did shower and shave before the appointment, put on deodorant, and was dressed appropriately. There were still 3 people waiting in front of me when I left. The 4 employees helping other customers were more interested in upselling than taking care of the customers. I cancelled my order online and ordered my new phone from Apple, and will just wait for the home delivery.

when I retired, I went to Verizon to switch my phone over to a personal account. Verizon offered me a rate of $142 a month for 3 years. they assured me after talking with manager this was the best rate. This was just to switch my phone over from a corporate account to a personal account. I accepted. Later I was advised by some friends this was a ridiculous rate. I went back to Verizon and they informed me I could start a new account and get a new phone for $40. I walked out and cancelled my service. Verizon says I still owe on the 3 year contract. I said they owe me $1400 for over charges and misrepresentation. I had no intention or responsibility for a corporate account and should have been informed of my other options.

Have been with Verizon for well over 25 years and the customer service keeps getting worse and worse and the errors are unbelievable. The customer service reps either don’t understand/comprehend what you are asking on the other end or are just plain ignorant. This week within 48 hours I have wasted 2 hours and 40 minutes of my time that I will never get back. They canceled an order that was shipped to me in error and really had nothing to say about it. Waiting for refunds on two orders that were cxd one because the store never fulfilled it and the other cancelled out of incompetence. Called to ask about my refund on my canceled order and somehow that ** cancelled my shipped order and had UPS send back to them. Will be moving all 5 of my phones.

I’ve had nothing but problems with Verizon’s service. It’s extremely frustrating when your phone service stops working even after the bill has already been paid. What makes it worse is that when you try to contact support, they tell you to call a number that requires them to send a verification text message. If your service is down and you can’t receive text messages, how are you supposed to verify anything or get help? It makes absolutely no sense. The entire process feels poorly thought out and incredibly frustrating for customers who just want their service restored. For a company as large as Verizon, the customer support system should be much more accessible and reliable. Overall, my experience with Verizon has been very disappointing. The service has been unreliable and the support process makes resolving issues even harder. I would not recommend Verizon based on my experience.

WOW. The Verizon Scam is really big! Reliable network? Weird price increases. No data or service many times. 10 months. Metro PCS and Boost on 4g never fails. Verizon is a scam. Stuck. This sucks really bad. One rep agreed that if I'm not getting the service they promise then yes I can cancel and return the phone. The tech guy verified there were issues in my area, but too bad so sad, you're on a contract. I have no connection many times sir, he said, "There is a problem in your area. Should be fixed in 11 hours." So I'm stuck with something that they admit does not work good in my area, but IT IS WHAT IT IS. 55 PLUS SENIOR PLAN, A SCAM. PLS, STAY AWAY FROM VERIZON. THE service is NOT a service, it's a scam.

Stay away from Verizon for Business. Customer service is the worst. I've been on the phone with them 3 times and 1 time by chat. I ordered a new line and they gave me a free phone and told me that my monthly bill would be around $120.00. When I received the phone, I found out the bill would be $225.00 so I never activated the phone, called them and told them that I was going to send it back. They emailed me a shipping label. I sent the phone back and confirmed they received it and then I got a bill for $225.00 which I had on auto pay and the next month the bill was for $275.00. I called the customer service, that was almost impossible to understand what they are saying due to them talking too fast. They told me they would refund the money to my checking account but never did. Bear in mind, the bill was supposed to be $59.00 and change. I called them again and they assured me that the money would be refunded. Never was.

Kassic at Verizon provided excellent customer service. She could not have been nicer—very patient and willing to take the time to clearly explain everything and guide us through our issue step by step. She made the entire process easy and stress-free. I would recommend Kassic any day; she is a very pleasant and professional person. If you have the chance to work with her, you are in very good hands! ⭐⭐⭐⭐⭐

I have been a Verizon customer since I was 17 years old. I am now 33. I can not tell you how many times over the years as time has gone on, how many issues I have had with this company. Examples:

We got the phone on January 21st. Paid the bill for the phone. Before February 21st, phone was shut off. We called them and they wanted 2x what the bill was for saying we brought the phone back. That never happened. Today is March 9. They shut the phone off again saying we were past due 🤷. Either the company isn’t talking to itself or they are a legitimate scammer company. I wouldn’t recommend to anyone.

This review is for Shara, Kym P. And Christian. They worked hard to make me a happy customer. They smiled and greeted me by name even when I thought I was being a pest. They were suggestive helped me set up my phone sold me my watch and over all exceptional service. Even honored people in the order as they came in. I give 5 stars for each of the trips I made in and out of the store. Bravo!!!!

I ordered a Backup Battery for my house, and I received a three-year old battery. I contacted them and they said - "sorry we will send another one!" BUT they send me again a three-year old battery. I complained again AND I received again a three-year old battery - I guess they do not have anything current!!!! Now I paid for a battery that we last only 3 years instead of 6!!

The worst phone company to be with. There’s always an outage on the phone with no explanation. It’s getting ridiculous with no explanations. Yet, they want the bill money but our phones aren’t working.

All I want to do is switch cell phone providers from Verizon to different carrier. I've been at it over a week, countless phone calls, and growing rage against an obviously terrible company. Perhaps, Verizon, if you considered more than just your profit margin I, and many more, would consider staying. Your customer service is all but non-existent, you force me to use your AI (which seems never to understand me unless I'm paying my bill), and your coverage is not so great. I will encourage every Verizon customer I know to leave your company. Meanwhile, I will continue my quest to untangle myself from having anything to do with you.

I paid full price for my the previous model. Samsung ultra. They made me pay extra for higher memory. Now they offer me a free upgrade. And I found out they are crediting me the same price as a lower memory, lower cost as my upgraded samsung ultra. But yet, when I get the same exact size memory on the free upgrade I have to pay extra. So they are giving the same credit for cheaper phone than mine and giving me an upgrade that's technically downgraded, when it comes to memory. When I contacted support, they said they treat them all the same. Except for when it comes to selling them, then they don't treat them the same. And they cost more.

There's no excuse in all the fake and spoof phone calls. I receive every day that when you call the number back it's a Verizon wireless number. It's ridiculous. Verizon is not even smart enough to hire people this smart enough to beat the hackers. It makes no sense I get 30 to 40 phone calls a day that are Verizon wireless numbers. I believe they can do something to stop it. They just won't do it. It's pathetic and they should be ashamed of their selves in their company.

Stopped in to see what kind of deals there were for a customer switching over from At&t. Met Andrew. He completely took care of us like we were part of his family, I would Highly recommend him and this location as well. Was a very pleasant transaction.

I would like to nominate Verizon Wireless for Best Magic Trick of 2026 🪄 — because somehow, they made my money disappear twice. I made a simple payment arrangement. The deal? Half one week. Half two weeks later. Basic math. Two different dates. Not complicated. Instead, Verizon said, “Surprise!” and took both payments on the same day… split into two separate transactions like it was some kind of financial jump scare. 💸💸

I’ve been with Verizon for over 10 years. I switch to Verizon business in 2024 and at that point made a huge mistake. I made my final payment and felt everything was fine. I maintained my account and make regular payments. I applied for credit and later found out Verizon sent my account to collections and my account was marked as a charge off. I never received any correspondence or phone call about any pending charge. This all happened when I switch from regular Verizon to Verizon business. I tried to complain but the damage was already done. Verizon business has customers service reps that barely speak English. They make you hold on the line for hours at a time. I feel let down and just want out. Once my devices are paid off I’m running as far as possible from this company. They lie and hurt your credit. If you’re looking for cellular services don’t trust these guys. They lie and cause damages. I lost all faith in them and feel extremely let down.

My phone says one hour and 40 minutes and 15 seconds. I’ve been on hold. Transferred for a week now. Late night, Friday the 21st 2026 phone bill that I had with Verizon. They told me that I was five days past the date and that I have to get a new phone number. OK fine I set up a new phone number. I was already qualified for a new phone so I ordered a new phone and I had new service already. I was just gonna transfer everything. Go over to the new phone with a new phone got here. This is all Friday night so Saturday night I look to see that I have a notification saying that my phone that I ordered needs verification. I don’t have the proper verification that they need because I live at a hotel. I don’t have a PG&E bill or water bill. Besides that I don’t have. I live at a hotel so I upload the documents that I had. Some people say they wouldn’t accept it. Some people said they would accept it.

We have been Verizon customers for a while! We traded in our iPhone 15 ProMax x 2 for iPhone 17 ProMax x2! We decided that we are being ripped off! Despite the supposedly $72 dollars discount for the phones we traded in our bill increased by approximately $80. We decided to leave Verizon and still owed $1246 (x2) and now they are charging us nearly $2700 and they get to keep our iPhone ProMax (x2) without any compensation! We switched to T-Mobile and are paying half! The troubling thing is they want their cake and eat it too! We should be compensated for the phones we traded in and they should not inflate what we owe them. We have always purchased our phones unlocked and the time we traded them in for a newer model our bill nearly doubled! What? DO NOT TRUST VERIZON!!!! If we could give them zero stars we would!!!!

I ordered Verizon 5 month ago then cancelled it two days later and they gave me a cancellation # then they started charging me for a service I don't have. I told them in cancelled their service and gave them the cancellation # and said I wouldn't be bother anymore, that was a lie, I have talked with them 7 or 8 times and get the same reply we want call you anymore that's a lie, here it is Feb. and they are still calling me. I guess I will have to sue them to get them of my back. Is there anyone else out there having the same problem?

We were customers for over 14 years. When we questioned our bills continually going up over a period of 4 months we began to call customer service. Their representatives promised a credit on our next bill, but we were charged more. Their representatives are mostly over seas and hard to understand, too. When we finally decided to switch we were charged promotional credits back that had been applied for over two years. The explanation was hard to understand and we were unable to resolve. Treated very negatively after being such a good customer. I would not recommend them to anyone.

Not the Verizon I remember. Switched over from AT&T because I felt the service was poor. I am so disappointed and wish I could go back. It is impossible to speak with a person if you have a question. I was promised the world and here I am with a new phone (3 new phones on this plan) that has problems picking up calls and there is no service where I work. Given the opportunity to switch any penalty fee would be worth the poor service and aggravation.

I got 4 lines on Feb 14 and phones also and paid 900+ in all the charges and 1st of the month my charges are almost 500 again and they are saying we will give you credit next bill. Charges $160 earlier for activation and another $160 for activation and they will give me discount. Don’t buy Verizon as now am regretting switching from T Mobile.

Verizon wireless is absolutely terrible. You shut off autopay and switch service and they still charge you regardless of turning off auto pay. They tell you they'll do something and then they don't and then they have so many hidden fees and BS charges. Would highly recommend not using Verizon.

I was a Verizon customer. Recently left Verizon and took my number to another carrier. I paid out all my devices. Even after doing that Verizon randomly turns my imei as lost or stolen sabotaging my signal during hours that I cannot contact customer service for support. I think this is a cowardly mode since I did pay off my all devices. With this being said I would never ever go back to Verizon. I'd rather buy myself another phone where they do not have my imei information. Please be advised and do not fall for their scam. I am leaving my review. Sincerely a very sad customer that works very hard for her money.