Verizon Wireless Reviews

Do not trust and don't believe what they're saying; absolutely ripoff. ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️

The worst service provider. Hidden fees around every corner. I ask them to give me a new number but then they gave me a number with someone else Gmail account attached to it. Some **. Like come on Verizon. Do better. I only had one phone line with them but they charge me $120 a month. I switched to mint mobile and now have unlimited data for just 15 dollars a month. Not trying to hip up mint mobile but Verizon is just so bad. Don’t waste your money with Verizon.

Trying to reach customer service (a person) is a nightmare and even worse is talking to a live person who cannot or will not help you. I am being billed for a service I have never used and did not sign up for.

The absolute worst. I pay for an unlimited 5G plan—and it’s not cheap—but I never actually get 5G. It’s terrible.

I was told months ago I was set at a fixed rate for my internet and landline service at $56.52 for the next 3 years plus $10.00 off for auto pay. I just talked to a woman and now my bill is $66.02 because of WIFI security plus? All these years of service with frontier and then being lied too about FIOS and that I had to have it which no-one else around my area had to get it like I was lied to. Now after being told, I was on a set rate for the next 3 years and now my bill increased again due to WIFI security plus which is a bunch of crap!

AFTER 15 YEARS WITH VERIZON: SHOW ME WHERE I AUTHORIZED THIS. I am publishing this account after months of trying unsuccessfully to resolve what happened to me as a Verizon customer. I had been a loyal, paying Verizon customer for approximately 15 years. I never expected that relationship to end with thousands of dollars in expenses, months of frustration, cancelled service that apparently wasn't completely cancelled, and ultimately a $508 collection account affecting my credit.

I was a Verizon customer for more than 30 years and closed my account on April 25, 2026, after transferring both phone numbers to another carrier. Despite the account being closed, I have continued to receive billing notices, with the alleged balance increasing each month (40.39, 60.39, 80.39). I have contacted Verizon multiple times by phone and chat and have repeatedly been told that the balance is actually a credit, that the issue has been escalated, and that a refund check would be issued. However, I continue to receive bills and have received neither a refund nor a clear explanation of why I am still being billed, even though I am no longer a customer. After months of conflicting information and unfulfilled promises, I am seeking a permanent resolution and an explanation as to why I am still being billed for a closed account. This has been a very disappointing end to what was otherwise a long customer relationship.

I never write a negative review and save reviews for those that deserve a shout out due to excellent performance, but after 20+ years of being a customer it may be time to cancel my service due to the AI prompts and inability to speak to a live agent or simply pay my bill on the phone. Extremely disappointing and frustrating day and what should have been 5 minutes took an hour and two phone calls, plus logging online to pay my bill. The live agents were wonderful when I was finally able to speak with one and give that credit to Ellie & Ari. AI responses to my question were frustrating, condescending, insincere, and cumbersome. I will be checking into a new cellphone provider tomorrow where I can easily reach an live agent.

Went to columbia city because my wireless home phone wasn't working. Was told by Alex that I needed a upgrade. Ask about the cost of the upgrade. He said 8$ for the taxes was it. Got a bill for 279.66$. My regular bill is 123.77$. Second day on phone and it's still messed up. Now my home phone service was shut off along with my gateway. At least my hotspot is working (right now). At least I don't have my cell with them or I'd be hurting. My now phone call is pass 51 minutes now.

I have been a customer since 1994. What an absolutely HORRIBLE company. Every time I upgrade my phone, my account gets locked, and I quote here, "There is nothing they can do." I have to cart my ass to their store to get my account fixed. What absolute BS. This company is so mired in BS red tape that it cannot function.

I have been with Verizon for many years; but I've had it with them. You can only chat with representatives when you have an issue; they promise you that they will take care of the problem, and then you find out that the problem still exists. Each time you chat with an agent, you waste a lot of time, and they keep telling you that they are working on solving your problem.

Terrible customer service. Finally got a person who could not verify my account. Asked for supervisor and was disconnected. Rural service not good.

I have a cell phone with Verizon's Unlimited Ultimate service which includes their 300 mins/month Global Choice International calling to one country. It used to be easy to track those 300 minutes, but now Verizon has changed a web page that is linked from "Detailed International Plan Usage" that no longer has this "Detailed Usage" available. I queried this and was told that I would need to add up all of the international calls myself for that month to see what I have used, which I find unwieldy. I see this as a ploy to help me spend more by going over those 300 minutes. Unbelievable! We are very rural and have only a Verizon tower nearby, so what choice do we have?

Sometimes it works; kinda... We had to get new phones and ended up with Google phones. Horrible! They don't do anything. Wish we would have just kept our old phone. They were old and not working very good, but they were still better than what we have now. We have that Internet box and 90% of the time we can't get any service out here. Still NO discount for the crappy service, and no discount for seniors.

Verizon’s official digital sales system provided me a specific offer, repeatedly confirmed my eligibility after I questioned the pricing, confirmed that my existing 50% access discount could coexist with the $1,000 trade-in promotion, and asked me to proceed. The transaction then failed because of a Verizon technical error. Verizon subsequently refused to honor the written offer, claiming its system had mistakenly quoted me employee pricing. I have screenshots documenting the representations and am requesting that Verizon honor the offer its sales system repeatedly confirmed.

I'm going to change service providers just because Verizon service is terrible.

We have been with Verizon for over 17 years and it's frustrating when one does not know how much their bill will be that month. So here I am literally calling verizon for the 6/7 in the past year. Our bill ranges from $130 some month to $165 other months. So I get professional supervisor Ronald. As I am explaining to him how frustrating it is to have to call so much he laughs and catches an attitude. I can almost guarantee he is not a supervisor by the way that he spoke and how unprofessional he was. But thanks to Ronald we will be taking our 17 years of loyalty elsewhere. Verizon coach your employees better.

Back in mid-June, I stopped into what appeared to be a Verizon store for some simple tech support. Before leaving, I was promised better and cheaper service by combining my internet and cell services. Less than 2 days later, I saw the Verizon internet performance inferior to the dial-up service I already had. I immediately called in to reverse the new trial service but was unable to due to a typo the salesman had made for my email address.

I've been with Verizon since 1998, and the customer service is absolutely awful now. I had a representative say he would upgrade me to unlimited to retain me as a customer at no extra charge. I checked my account after we ended the call, and I go from paying $65 to $80 a month! I receive a call from another representative, and they tell me that it is not possible and there is nothing that can be done. So basically the original person was absolutely LYING and trying to bait and switch me into paying MORE! I will be switching to another company and paying half the price for the service with MUCH better customer service. BYE VERIZON.

Verizon Wireless is the worst company I know, it locked me out of my account and no one can fix it. When I call them they keep telling me to do the same thing and it’s not working. I been with Verizon over 10 years. I started using it in Columbus, Ohio with no issues but when I came to Charleston that’s when the problem started. I’m done and I’m switching to AT&T.

After 19 years with Verizon, they've shown the worst customer service ever. Ever since I upgraded my phone 4 months ago I've had nothing but trouble. Found out I was being overcharged $40 for an additional device I don't have, couldn't use the internet while I was on the phone & couldn't receive text messages from iPhone users. When I called Verizon the 1st time, they said they had fixed everything & it would take 24-48 hours for everything to update.

I have contacted Verizon every month in reference to my bill, the amount I pay is never the same. It goes from $43.00 to over $83.00. Verizon keeps telling me, "You have the right person. I will take care of your issues" and they don't. Every month I am calling about my bill and get the same statement every time. I have spoken to managers and nothing changes. I have been with Verizon a long time and I have been so frustrated with their service for months and months. I guess I need to contact the FCC to get account straight. Verizon doesn't care about their customers. I get text messages since I have auto pay and I change see the different amounts each month.

This is an absolutely horrible company. They imposed a $30 charge saying that a bill had not been paid by my bank. This is absurd because I have my Verizon charges paid by my credit card company and have physical evidence that my Verizon charges have been paid regularly for many months. I called the company to try to resolve the problem and was kept on hold for over an hour. I then tried Verizon chat to deal with the issue. The chat never responded. I tried four separate chat sessions and never got a response. Verizon claims to have "customer service." In reality there is none.

Have been with Verizon 17 years until today. Phone service has been bad for the past 10 days. I have been told getting discounts that they don't give, sending service tech they don't send, and sending me to Verizon store with my I.D for senior citizen discount (50 miles roundtrip) that they DON'T give. I'm done.

I'm a former Wireless customer and trying to get the company I work for to make the upgrade to ANY other company. Calling to talk to someone is an all day event, filled with oopsies, redirection (you're in the wrong department) then after an hour or so of holding you get a recording saying, "We cannot route you ... Thank you Good bye..." And get me started on the automated system you have trick into getting you to "live person" which mean HOLDING and repeating the process multiple times. For a communications giant their communications are the absolute WORST. You can literally spend HOURS on the phone with their music and NEVER speak to a rep who doesn't immediately "transfer" you elsewhere. Current hold time is 1:48... To pass the time I am leaving reviews the entire time.

I have been a client for 21 years, do they care? No. I called and cancelled a line on 9-30-25 and they state it was done. I didn't think anything about it until June when I was still being charged for the line. I called into customers service 4 times with the assurance this line will be disconnected and I will be credited back. That did not happen. No one called like they said they were going to and no credit was applied. Well, I finally DM'd though FB and someone helped me. They would only give me $150 credit DESPITE agreeing there was no activity on the line that I wanted disconnected in September. The amount of bait and switch and you are valued BS this company spews is so maddening. I am going to Mint when my contact is up. I may only be one person but this was enough for me to jump ship.

(I have a 2026 Camry that is fully insured for only $179. a month.) And!!! The service sucks.

I had been with Verizon for about six months and financed a phone through their payment plan. While traveling internationally, I received a call. After I returned to the U.S., Verizon informed me that I owed nearly $1,000 in international calling charges. I repeatedly asked for a detailed breakdown of the calls and the charges, but they refused to provide it. I also requested a payment arrangement, but they would not work with me.

Verizon customer service is ridiculous.. You actually speak to someone using Google Translate cause they outsource from other countries..I have been trying for 6 months to get an employee discount applied, just to get told by an actual person from the US, my account doesn't qualify when I spoke to someone they said upgrade to the higher plan and the discount will be applied.. Well that was a lie..I will be switching companies just because of your customer service and the fact you outsource your jobs out of the country.

Calling in to fix a simple problem was a frustrating waste of time. I couldn't get past the useless AI answering robot. I ended up driving to the Verizon store to talk with a real human, something the bot wouldn't let me do. He was cheerful, very helpful and got my phone up and running in less time then I wasted on the phone dealing with their bot. They need to get rid of the ai answering machine and bring back real customer service.

Verizon Wireless lies and is unethical. I was promised multiple times that I would be charged for a replacement device as I would be shredding the defective phone to ensure my data would not be compromised. I was charged 1400 after being promised I would not by multiple representatives. I will be switching to T-Mobile today. I had been with Verizon for nearly 20 years.

I’ve been a Verizon customer for 30 years (since I got my first cell phone). Their customer service was at one time excellent, and so was their cell coverage (I’d have service when others didn’t). I considered switching at one point because Verizon was so much more expensive than other carriers, but I found the customer-service process to switch to T-Mobile at that time was so difficult. However, that’s not the case now. Verizon’s customer service is trash and their coverage lousy and slow (even when you pay for the premium tier). Verizon doesn’t care about customer loyalty either (they used to give discounts for that, but not for the last 10 years).

Verizon will bend over backwards to help you to sign up as a new customer so that they can sell their service and equipment. The minute you sign up and they hand you your phone, they will now charge you to set up your phone. Can you imagine that you're new Customer, you’ve got a phone and then they want to charge you over $30 to set up the phone. Then we had a lot of problems getting the HBO and Netflix that we signed up for and three different people at the Verizon store said “we can’t help you.” That’s not our problem, that’s your problem.

After 22 years of being a Verizon customer dealing with price increases, lack of loyalty to customers, and horrid customer service, I AM DONE! I got married and moved to my husband’s plan with a competitor, now pay half the price for a better plan, and have amazing customer service experiences. Now that my final bill was due, I tried to pay through My Verizon app…to no avail! They discontinued my app access, I cannot even login on the main website, and got hung up on by the computers during three calls before I finally got to a human I could speak to who then informed me they would charge me $10 for taking a payment through them. Absolutely NOT!

When I login to the Verizon app there is a message thanking me for being a value customer for over 21 years. I understand it is not Verizon fault that I have been with the same company, same house for 19 years and I only make $27.10 an hour (can't change job due to health reasons and more) and my pay can't keep up with the unnecessary inflation. The cost of goods has double or triple. I am in survivor mode. I am lucky to have $20 left over after paying bills. This is the third year my household skipped Christmas. My household has no bad spending habits causing my dilemma, just inflation.

Went to Verizon store in Hartwell ga needing a code in order to switch to AT&T. Head woman greeted me asking what I needed. When she found out that I was switching she grimaced and told me to wait that she would be with me later. She apparently was off duty and walked over to the new person in charge and chatted and then walked out the door avoiding looking at me. The new head person let me wait at least fifteen minutes ignoring me until a new customer walked in. Then she took the new customer ahead of me. Bad business and worse prices. I will never use them again

I switched over from T-Mobile and was offered a $40 plan with a free tablet. I accepted and thought I had a deal. Called because the tablet would not accept calls or make calls out. Verizon said that I needed to activate a plan on the tablet for it to work. Cool. I don't need a plan, so I just connected to the wifi. Later on, I receive a bill for over $100 and was charged $37 for a plan on the tablet. I stayed on the phone with customer service for hours, and I do mean hours, for them to not want to take the charges off on a tablet that I did not activate a plan on and that does not work. So, guess what, Verizon, send me a return code so I can ship y'all this bullshit back asap. Glad I kept my phone when I switched over. Long story short. Verizon Customer service sucks, and it makes Verizon as a whole look extremely bad. T-Mobile wasn't so bad after all.

Verizon Rep Koda provided outstanding, excellent customer service. We’d had Verizon cell phone and/or internet service for 20+ years and a recent move to an apt with exclusive non-Verizon internet service meant we had to cancel our Verizon internet service, so We lost the discount on our phone service. Koda worked his experience and knowledge and internal Verizon resources and found we could still qualify for an equivalent discount by switching to a simple account plan. Our move is temporary and we plan to buy a new house and return to Verizon for internet; thanks to Koda for Keeping us happy, satisfied Verizon customers for probably another 20 years!

This used to be the best cell phone company but I can now read it as the worst. I have spent hours being outsourced from the United States not able to get back to United States. Routed to the Philippines, Croatia. No one knows what I'm trying to say and after hours on the phone no one fixed my situation and I could not get someone to transfer me to the United States. I am extremely disappointed and after 21 years with this company I'm I'm over it. You lost me.

I recently canceled my Verizon account due to cell service. Before our new cell provider could pay off our phones, Verizon stole the money from my bank account. We were not on direct pay, so this withdrawal was not authorized and, illegal and considered fraud. This is so shameful that a large company like this can steal from someone.

Do NOT believe anything their corporate reps say. We were quoted a price from the rep during an upgrade. When it didn't happen on the bill, the shrugged it off saying the rep made a mistake. I showed them all our notes and who we spoke to. The couldn't care less. It is no wonder why they lost 20,000,000 customers over the past three years. They don't care about their customer.

My name is Philippe N. and today I went to switch my previous provider to Verizon. I had met a very professional young lady name Kali ** who was amazing by the way she solved my concerns in a very perfect time. I m very confident to choose Verizon if I can meet very professional associate like the agent I met at Springfield Illinois Verizon store located at the mall who was kind, professional and quick. Thank you Kali and Verizon. Philippe N

Zero Stars - Overall Grade F- Absolute terrible technical support and customer service. After charging me for equipment I returned and they acknowledge receipt of, they still doubled down on charges and threats to disconnect service. It took weeks on the phone to get it straightened out. Of course there is still no recourse to the time versus money aspect of their company and your time means absolutely nothing to them. "Oops we screwed up but, Well you can go self love yourself, you still owe us attitude." It was nothing but mis-info and untrained employees from day one. The sales person lied about the pricing lock of 10 yrs, which didn't apply because it's only 3 yrs come to find out later, for residential. Their service never matched what was promised. Constant service interruptions. Stay away from this company. You have been warned.

I am losing my Frontier landline copper-wired phone. I tried to transfer my Frontier account to Verizon. I received a porting out pin from Frontier. Verizon will not transfer my porting out pin to another carrier, that carrier is trying to get this porting out number too. They told me my account for never activated. Verizon does not support analog telephones. I was not told this. How can I get my port-out transfer code released? I did receive the Voice Gateway from Verizon, that will returned and hopefully purchase cancelled. Also, I paid the taxes on the gateway; how do I get that back too?

Been with Verizon for 22 years and they don't give a crap about loyalty! They constantly have their loyalty rewards expire and then without notice raise your bill $75 a month to force you to sign another contract. The prices are terrible; they have no senior discount and are just out to suck you for every dollar they can get!

I've had nothing but problems with Verizon since it's the very beginning, I was told that my package would include unlimited talk, text and data and also a hotspot, I was told that it would be $51 if I used auto pay. 61 if I didn't. No matter how many times I put it on auto pay they take it off and overcharge me. They say that I have to pay extra for the hotspot and when I tell them that's not what their employee that sold me the phone and package told me, they say, "Well we can't help what the sales guy told you!" They promised that they're going to give me back the overcharges and they never do.

Can't give a zero. My mother-in-law passed away in February. My wife immediately cancelled her phone service as most dead people don't use their phone much and some not at all. Bills are charged and paid forward of service. But it doesn't matter because they have a way to get paid for nonservice to dead people. It's been 5 months and they're still taking money. And they increased her bill for being dead. About 20% and rising. My wife has been on the phone multiple times for hours. Asking why. No understandable answer, "oh we'll fix it". Last call they said she's not on the account so they can't talk to her. OMG!! My understanding is that everything is in the system so the latest person can see what has gone on. I feel they're getting commission. My wife has paid the bank $35 to no longer permit payments for 6 months. I guess we'll see if they try to steal from my poor deceased mother then. Maybe we need legal counsel. What do you think?

Absolutely the worst international calling service in the world. I have traveled the world extensively and used to rely on Verizon. They used to be pretty reliable but are not anymore. Now 99% of the time I try to make a call while traveling internationally the call fails. Of course that means I can't even call Verizon customer service because whenever I try the call fails. This is a shit service that doesn't care one bit about their customers. If you travel internationally and rely on Verizon then you will be severely disappointed.

Horrible customer service. I offered for them to cut my bill in half because a competitor was going to drop it $60. They said they would comply, but never did. They said they'd send me a check for $40 that was 6 months ago. Never ever again.

We swapped from T-Mobile which I had been with for over 20 years to Verizon thinking it was top of line service for the dead zones we experienced prior. Verizon was sooo much worse and now we are stuck with it! Super upset! The on phone tech even tried doing all she could and my data fails and messages without WiFi! I use phone for living part time and it has affected even that!! Look at my service bar right now in pic.. That’s always what it is.. 1 small bar and zero service even at home

If you plan on switching from Verizon to another cheaper carrier, make sure that you download your last bill. I switched to spectrum, and was immediately blocked from accessing my account. The disconnect link does not work. Pay my bill does not work. Verizon customer service does not know what to do, store reps does not help either. I have to have a copy of itemized bill so that spectrum will pay my phones off. Shame on you verizon for holding my final bill hostage.

Verizon Authorized Retailer, 10651 Garden Dr, Aurora, CO, 80012. I want to thank all the people who worked in the store 7/13,7/14 and 7/15. Their consideration and help was wonderful. I was transferring my phone to Verizon from Xfinity. Xfinity made it extremely difficult to keep my phone number. It took the Verizon employees two day to get Xfinity to transfer my number. The problem was all due to Xfinity. After they got the phone number they helped me set up the phone. Even though it was extremely difficult, their help and consideration is greatly appreciated.

I have been a Verizon customer for years, and every time you call customer service, you get someone in the Philippines. They can truly not communicate and their training is horrible. Each time you call, the express statement is that your bill will be reviewed for savings. I do like the idea. I have had home internet that has not worked in 7 plus months. I had called about it, and no solution. I recently made them look, and as they see, I had not used it because it was broken. Did they credit me? No, they kept me on hold for almost 2 hours and finally made it so I can get another router. But no credit.

My father died late last year. He was the primary on the account. My mother wanted to purchase a watch to put on her number. We processed everything, but then asked if we could change over the account to her. What should have been a red flag to the customer service agent to STOP and reverse everything we just did ended up with my mother getting a brand new account and a watch getting attached to the original account that was being closed.

I attempted to order Verizon Fios service at my address. A Verizon salesman and two installation technicians, present on-site while installing Fios for a neighboring residence approximately 100 feet away, independently confirmed there was no technical barrier to extending service to my home. When I contacted Verizon to place an order, I was transferred more than 10 times through online chat before being disconnected without resolution. I then called and was told by a representative that nothing could be done, and that there was no one available to escalate the request to.

I switched from T-Mobile to Verizon in January 2026 because I was promised a fixed monthly bill. Unfortunately, that promise has never been honored. Since joining Verizon, I’ve had to call customer service every single month because my bill keeps increasing without a clear explanation. Every time I contact them, I’m told the issue will be fixed, but the following month I receive another bill with a different, higher amount. It’s incredibly frustrating to spend hours on the phone month after month just to correct the same problem.

Been dealing with Verizon Wireless for the last week. 3 calls bait totaling about 3hrs. At first they tried the bait and switch game where the phone I wanted all of a sudden wasn’t available. So they tried selling me a brand new phone for free! Then in the same breath they tell me my loyal customer program is experiencing and my bill would be going up! 25 yrs a customer and they didn’t want to do anything to resolve this matter. Don’t know what is worse the bait and switch or the way they treat a “loyal” customer, hate to see how they treat customers who are just signing up!

Verizon has been so Horrible these days. Verizon has done Fraudulent changes to my account without my permission trying to change the price after their agent mistake. Agents hanging up on you. I'm so disappointed.

20+ loyal customer treated like crap. We recently switched wireless services from Verizon to another carrier and immediately they locked us out of our accounts. I called to have them send me my final bill so I could settle it on my own terms however, after telling me they would they actually kept my auto-pay going and just drafted it from my checking account without my authorization or permission. While this is pending on my checking account I chat with Verizon and for over 2 hours, they passed me around and had several agents just end my chat without my knowledge. Finally I got to one person who actually help.... At least I hope she did, we'll see in 24-48 hours. Not sure why I stayed for 20 years, I never felt valued as a customer and my bills always went up. I learned my lesson the hard way, learn from me and stay away.

Verizon is the most dishonest company I have ever encountered. Their agents will lie and deceive their customers and when you leave their service, they will cook up phony charges to punish you. They are the most dishonest and disgusting company I have ever encountered. They will attempt to ruin your credit and reputation with phony charges which will impact your credit score. Steer clear of this disgusting company and disgraceful company.

Ticket number: **, we've have had multiple problems with our phones, saying that we were not on network, causing us issues with not being able to make a call, or recieve calls or texts. On the Fios side, our internet always goes out, our DVR has recording issues, our internet is spotty, all while touting a 5G service. Bull. I called customer service (always at least a 3-5 hour ordeal) about our phone issues, where they connected me with the Fios end of service but promised they'd call back in 2 hours to see how we were doing with our issues. No call back.

Too expensive and they make their own rules for billing. Every month my bill just goes up. Just a money hungry company.

VERIZON work discount is a SCAM! Run away. Don't fall into the their trap. It's been 6+ months. They did not put a single dime except 1 hour worth of service call every now and then. Never ever return to their service.

Today I have attempted to contact Verizon FIOS at: 800-837-4966 and was put on hold for the next Verizon representative. The holding status (music-loop) played and re-looped every 30 seconds. I spent a total of 30 minutes on hold status, and no representative answered the phone which then disconnected the phone call. You can call the above noted 800# and experience your own hold status. You might get lucky with an answer! I am very disappointed with Verizon Customer Service. :(

Bought a new Motorola Edge 2026 from the local Verizon store. The phone volume was too loud to hold next to the ear. Took the phone back to the store. Two different sales reps. and a manager admitted that the volume control did not work. The Verizon store manager would not warranty the phone. In order to get a phone that worked properly, I had to pay a $50 “restocking fee” and choose another phone.

Scummiest, most disgusting service out there. DO NOT TRANSFER. THEY WILL MAKE IT IMPOSSIBLE TO PAY YOUR BILLS

I was transferring my phone number from another carrier to Verizon while also purchasing a brand new phone and phone plan from Verizon. I had it all set up and the phone was ready to ship -BUT they charged my card and 2 days of waiting later told me nothing. So I went to my email and saw that they wanted to verify my identity. Even after I sent them photos of the front and back of my ID and other documents. They said sorry but you need to call customer service. So I called and I told them that their list of approved documents to verify my identity are things that I do not own. They wanted: 1. Public utility bill (from the last 30 days) 2. Vehicle registration card 3. Home landline telephone bill 4. Cable or data service provider bill 5. Current lease or mortgage agreement. I had none of these because I've never owned a home, always on the move, and I'm 23 years old.

Customer service is very very bad. If you are thinking of closing your account, get a copy of your billing history before they block your account. When you request it, it is sent by mail. Never arrived. They cannot or will not email it to me. Store location cannot provide it either. No one will unblock my account for me.

I would just like to commend Kenedi ** and Ashley on the Excellent service that they showed me on my 2 visits to the Verizon Lockport N.Y. 14094 Store. Those girls were awesome. All the questions answered quite professionally. Made an appointment taken care of promptly. Called back for other answers. They were point on. I will highly recommend them to others. By the way I left T-Mobile because my service representative had no professionalism. Jimmy B

The price they quote at the store is not the price you’re going to get and your first bill will be several hundred dollars more for no reason! I cancelled and switched to another carrier and two months later I got a reactivation notice for one line and a bill. I contacted them and they confirmed they cancelled the line and that they removed the charge. A month later I got another bill. I contacted them again and was on chat with them for 3.5 hours and they promised they’d removed the charges. I have screenshots of these conversations. Tried to contact them again and they won’t talk to me claiming they can only talk to my husband the former account holder even though I was an authorized user of the account. We’ve reached the level of harassment.

I ordered a phone online through Verizon Wireless. There was an incentive that Verizon Wireless was running if you placed the order for your phone online. I was supposed to receive a $200 gift once the order was placed and the item picked up. I picked up my order and never received the gift card. I have called Verizon Wireless multiple times to correct this situation and have received no gift card as promised by Verizon Wireless.

After over 20 years of being a Verizon customer, I was scammed by a sales agent at one of their stores who stupidly made a typo while entering my email. Whether it was intentional or not, it has cost me over $600 dollars and and at least ten hours of my personal time. If I'm not at least refunded, and significant compensated for the headaches, I'll be canceling my account and finding better service.

If I could give a rating of -10 to Verizon I would. Asst manager helped me set up auto pay on a new account and messed up my banking numbers. Now my account been black listed for non payment. Have spent MANY HOURS trying to get it fixed. Verizon says the block can’t be lifted for 6 months. POOR POOR SERVICE. J

The absolutely worst, laziest, unwilling to actually help customer service ever. Attempting to communicate with them is like playing basketball with a retard.

Trying to figure the my cloud. How it works. What do I do, how much etc. At first appeared they were helping then got passed on to someone and I got confused, one person wanted to sell me phone. The other finally understood, got some help but then it was very involved. Lacked complete or full instructions and information. Had to search elsewhere on site then got booted out of Verizon. Got back in. Was able to continue the chat with a live person, for about 4 hours back and forth then my internet crashed. Got back in. Continued chat. Thought all was said and done or all good. Went to try the suggestions instructions etc. and now they verizon has been ignoring all my chat request. All I had have is one small question. Little question and then I thought I figured it out and that one small question is now a nightmare. So do I recommend? No, unfortunately verizon is NOW a monopoly as well as the GOOGLE giant and AMAZON.

2 days with no home internet. Over 1 hour on hold and I’m still waiting for someone to answer. At this point, the hold music has provided more service than Verizon. Thanks for the experience.

Very disappointed with Verizon. After being a loyal customer for many years, they raised my bill by $15 a month just as I was about to pay off my phone. Instead of rewarding customer loyalty, they increased my costs. There are better, more affordable options out there. I can’t recommend Verizon based on my experience

I have been a loyal Verizon Wireless customer for 25 years and have consistently paid my bills through Auto Pay. Due to a temporary financial hardship, I canceled one automatic payment with the intention of making the payment manually within a few days. Although my bill was due on the 19th, my service was disconnected just seven days later despite my 25-year history of reliable, on-time payments.

I spoke with a Verizon customer service representative and they were very rude to me and hung up abruptly. I placed an order for home internet from Verizon on 06/29/2026. I followed al the steps and submitted all the information and paperwork required of me. I received an email saying my order was being canceled, with no explanation given. On 06/30/2026 at approximately 1:45 PM EST I was on the phone with a representative trying to figure out the issue. She told me my application had simply been denied because my information was not verified. I asked her what was not verified, or what I needed to do to get it verified. She just stated that she could not tell me anything else, I simply am not verified.

I was ending my Verizon account, and wound up overpaying. They refunded the balance with a worthless debit card that I was never able to use. Avoid this company like the plague.

If I had 0 I would use that. I started out by trying to get the package deal they offered with getting internet and mobile service. Well they gave me the modem and said someone would come out to install. They never did and when I called the store they had me come in and return the modem via UPS because nobody to give the number to call them. When I went to UPS to return the modem they said the had ten modems to be returned because no one got service. I had to call many times to get my credit for returning the modem. Then I was left with a billing problem where they keep adding services I did not sign up for. If you call the 611 number for customer support you never get a real person just AI. I finally got a customer service number online and wound up spending 1 hour to try to get them to fix the bill by not charging for services I did not sign up for.. DO NOT get started with Verizon.

After 10 years of loyalty and maintaining 3 family lines, Verizon’s customer service has devolved into a predatory circus. Verizon sent me a defective warranty replacement device with a completely shot battery. When I tried to upgrade, the first agent admitted the phone was defective in writing, but then tried to trick me into changing my elderly parents' accounts. When that failed, he attempted a blatant 'ghost-line' scam—trying to slide an unauthorized 4th line onto my account to hide system fees and boost his own sales commission.

By far, I have recently had the worst experience with Verizon. In anticipation of my contract ending, I spoke with a representative by phone and received a quote to add a line and upgrade the existing phones. I wasn't ready to take action at that point, as the representative said it would be more cost-effective to wait until the end of the contract to not pay a cancellation fee. When I called back a couple of weeks later, I received an entirely different quote... much higher. After being on hold several times and the call lasting over an hour, I asked to speak with a supervisor. The supervisor said that since I had been with them for over 32 years, they could apply a couple of loyalty discounts, which brought me close to the original quote, and I stated I wanted to move forward. I was sent documents to sign electronically, but I never received a notice to pick up the new phones.

I transferred from T-mobile to Verizon to save money... You get what you pay for and it's not worth it! Long story short, I returned to T-mobile after 1 week of sh*tshow with Verizon.

I've been with Verizon since it started business in Redmond. One of the first to move to fiber optic and signed up on both phone service and all their services back then. They used to be a really good business and took good care of their customers. They have sure lost their way in that area. Getting so bad trying to deal with Verizon that I'm thinking about moving to anywhere carrier after over 30 years being a true customer.

I was a Verizon customer enrolled in Auto Pay, and for several months everything worked exactly as it should. My monthly payments were successfully withdrawn from the same bank account without any issues. Then, out of nowhere, Verizon began returning my Auto Pay payments for approximately three consecutive months. Each returned payment resulted in late fees and the removal of my Auto Pay discount, increasing my monthly bill.

Awful experience upgrading my phone... I placed the order and it was in "backorder" and not scheduled to deliver for 2 weeks. Multiple agents told me that the information was incorrect and not to worry, the phone is already on its way to me and I would be sent the tracking number by end of day. Nothing happened that day. I followed up again the next day and was told that there was a mistake but the device would absolutely be delivered by end of day. Still no tracking number or confirmation of shipping displaying in my account, but the agents stated they could see more details beyond what I could. I believed them....

I purchased a new 16 Pro Max and I have had nothing but problems with this phone. Every time I have called them I’ve been promised nothing but lies. I am actually under warranty, but yet at the very end after disputing everything for almost 2 hours which I saved on my phone I took a picture of it. They wanted to give me a refurbished phone absolutely not after I was promised a new phone. Do not trust them because they lie, cheat, and THEY are ripping us off… I am a loyalty customer of 11 full years and have never missed even one payment and this is how they treat me. I have been loyal, but they have not. I don’t trust them anymore. I am looking elsewhere, buyers beware….

Bad. Everything about Verizon. Bad. Customer service suck. They make pay over even if don’t have service + nobody can help you on anything.

Verizon used to be good, but are NOW “NO” good. Their phone service is terrible, and their customer service is even worse. I just left after 12+ years and HAPPY to be gone.

I am taking the time to share my experience and hopefully prevent others from doing business with this company. My nightmare began when in 2023, Verizon launched a promotion of 4 lines for $120, bringing your devices; I felt for it. But in order to keep the “promotion price”, I needed to activate the auto-pay option on my account. The first bill automatically charged to my bank account was $121.56, that was the first and last rightful bill; because the second bill charge was $398.05 on 05/18/2023, then on 06/24/2023 $306.80, followed by $169.40 on 07/18/23, 08/18 $177.64, and kept going up. I made countless calls to customer service; begging, asking, demanding to make adjustments on my bills, but it was pointless. I spoke with Verizon representatives in Spanish and English, hoping that it would make a difference, but it didn’t. No one care.

I would NOT give a one star at all. They did not order the right product and I had to jump through hoops to get it things corrected and in the end it was never fixed. Had to order another phone because mine would no longer work. Went to the store in Mobile at Tingle dr. and they said they did the right order but it was not a phone they ordered a tablet that was not needed. I am having to wait for a longer time and still pay for a refurbished phone that is not brand new that I am paying for.

Be careful when you leave your credit card for automatic payments! They debited my credit card multiple times and added disconnection, reconnection and late fees twice for the single month of March 2026. They didn’t care about my business of 5 phones lines and 3 iPads. I called the customer service multiple times and we went over my bank statement and the charges, the employees said they would call me back but never did! The result I left the company, and they sent me to the collection agency.. They are too big, they don’t care about your business!

If there was a way to give a 0 star review, they would be receiving one. After having been incessantly messaged by them for over 2 years, trying to have me trade in my phone, I finally broke down in October of last year and upgraded. I was offered a trade-in value of $800 and made sure that the phone that I traded in for was of a value below that cost. I still ended up having to pay $90 for transfer cost and fees, AND they required me to send in the phone that I was currently using (which I had purchased independently and owned outright).

Went and got my new phone and Kenny ** was amazing. He outdid himself. Got everything I needed plus a lower bill. I was shocked. He knew what he was doing and got it done. Thank you Kenny for everything and saving me money. You are one heck of a salesman. Verizon is lucky to have you!!!!

So apparently Verizon decided I owed them money for a service I have NEVER used. Their solution? Report it to the credit bureau. Thankfully, the credit reporting agency contacted me, and after spending time on the phone with Verizon, I finally got the issue resolved. The bad news? It may take 30 to 90 days for my credit report to reflect the correction. Thanks a lot, Verizon. But wait... it gets better. Less than two hours after I straightened out the mess, a Verizon salesperson showed up at my front door trying to convince me to switch to Verizon service. I couldn't help but laugh. After they just dinged my credit over an account that wasn't even mine, becoming a Verizon customer wasn't exactly at the top of my to-do list. Needless to say, I politely sent him on his way. 😂

My phone was diagnosed through their tech support as needing to be replaced. After multiple calls and representatives, I was told I would be receiving a NEW phone as a replacement. I would not accept a refurbished as the fault had nothing to do with me but was a network or software issue. I was promised a replacement and multiple followup calls also supported that promise. Today another rep told me they had all lied and I did not have a replacement phone coming because they could not issue a new phone to replace mine. She also told me there was nothing I can do about it without paying cancellation and adding a new line. Terrible company. Not to be trusted with your phone or money.

I have been with Verizon for over 20 years and it hasn’t been until Covid that Verizon went down hill with Customer Service and the Billing, their app doesn’t work with sending an Authentication code to your phone, you can’t access your bill to see what charges they threw in there and God forbid you have to call, they charge you to speak to someone about anything you are experiencing issues with. Their IT service sucks also!!! They can’t help you, or they don’t know squat!!!! I’m tired of dealing with Verizon Cellphone and cable services. They suck, and they don’t care if they lose a customer!!!! I have requested a paper bill many times and they have never sent it, so they are, I’m sure of it, charging me for crap that shouldn’t be there. Verizon, you have to go!!!! I have 6 phones, 2 watches, and 1 iPad on my account and now you will lose my business forever!!!! You suck, and unless something changes, I will not be back!!!!

Someone hacked my Verizon account. Bought a iPhone. Had it sent to a P.O. Box. Lord only knows where. 3 months ago even opened a new line. I didn't even know it. My bill has been paid. They turned my phone off. Say I owe 1800 dollars on an iPhone I dont have. Never seen. They turned my phone off unless I pay 1800 dollars. Yea right. LOL. Out Of their minds. My phone has been off for a week. They said needs reviewed by manager. I run a business off of my phone. I could not tell you how much money I've lost. These people are crazy. Call. Go back to BOOST MOBILE.

Verizon has great coverage and terrible billing service. They can improve by telling the whole story, not just a little nibble to shut you up. I had to call every month to try to get what they promised me, yet every month it never happened.

I ordered Verizon internet service after Verizon notified me that service was available at my address. From the beginning, this has been a complete headache. First, Verizon sent the equipment to the wrong address to houses away. I contacted customer service and was told I would receive a credit for the inconvenience, but later I found out that was never noted on my account, even though the call was recorded.

I’ve been trying for 9 days to port out my number. Multiple calls and in person visits from the account owner, account manager and me. Phone isn’t locked to Verizon and it’s paid for. Account up to date. This has taken MANY hours and I still can’t transfer. Manager says account number has to go online and change security setting. This is after over a dozen customer service reps have told us that we were all set with the PIN code they generated. The customer service reps are telling the owner that this is my fault and I refuse to transfer the phone. So he has been super nasty and won’t take my calls. The reality is that the owner has to go online and release the phone but over a dozen customer service reps haven’t told him that. I’m telling g everyone to stay away from Verizon. The are horrible.

I used to have great coverage. No issues about with service. Now, I can barely do anything, from anywhere. In my home, it’s hit or miss. Mostly miss. When I have 2 or 3 bars of 5G, I can’t do anything. Nothing out, nothing in. I lost a job because an email didn’t come through until 3 hours after it was sent. I had 3 bars of 5g. I couldn’t text, call send or receive an email, or search the internet. Every day it seems to get worse. I cannot take the terrible service anymore. I had better service 15 years ago with Cellular One/Verizon. They were number 1, now number💩. Funny thing now, is that my review won’t send. Nothing happens. Lol 5 minutes later, still can’t send. Unbelievable.

Verizon does not care about their customers, past due balances calls are routed to AI to have you pay bill before speaking to anyone about your service. They are highly priced and lie. They said they had a power outage but my service was suspended; they even made me unplug my router to reset 2 days in a row. I finally tried via phone to get to the internet and it said my service was suspended after being told no, it was not. But due to the internet outage, it will be 48 hours before getting service. Just sad, if I could give 0 stars, I would. I'm leaving Verizon. Paid the bill this last time and will no longer be with them. Feeling valued is everything.

Living in Somerville, right outside Boston, I’ve somehow managed to get the worst service imaginable. Coverage is spotty on the roads, and inside a building? Forget it. I’m pretty sure I’d lose signal inside a paper bag. At this point, I’ve started asking random people who they use for a carrier because my experience has been that bad. The overwhelming answer seems to be T-Mobile. It’s amazing that in one of the most densely populated metro areas in New England, I still spend half my time hunting for a signal like it’s 2005.

Terrible customer service. Didn't explain anything. Threaten you if you don't pay your bill on time.

Worst possible service imaginable. My wife and I have been loyal customers for years, and all we have gotten is service outages, raised prices, discounts taken away for no reason, then given back at half of what they were, the list goes on. No wonder the guy who did the "can you hear me now?" Verizon commercials in the 2000s does commercials for T-Mobile, Verizon is trash.

Changed to Verizon due to being told I would save over $100 a month. Ending up being at least $30 more. Visited the store 4 times Was told it would be fixed. Waited 4 months. Still nothing. Changed to T-Mobile. Canceled in April, waited 12 days to receive authorization to return Internet modems. Returned units and received in warehouse UPS tracking #**. Checking in by Long @9:45 4/21. However they never turned off units. Customer service says they have them but are still billing me and get messages each week to return units and now being charged for them. Customer service Alex and Asst. Store Mgr. Kyle says dispute this. What am I to do John ** Had 5 Phones and 2 internet devices and would not have cancelled if I were not lied to. Business Account # ** J&K Coffee Services, Inc. Very very disappointed. John **.

I bought an IPhone 17 and in 3 weeks it has frozen up and automatically calls SOS 911!!! I kid you not. The store I bought it at states if I want a new and different phone, I have to pay a restocking fee, taxes, and the fee I paid to have them transfer all my data. I called Corporate. They said that is not the policy and that there is a buyers' remorse policy and I should get a new phone a no charge. The bottom line is Corporate is pointing their finger at the local dealer and vice versa and not is taking ownership of the issue. If you go with Verizon, ONLY buy your phone through the 1 800 number or call and find out if there is a CORPORATE BRANCH IN YOUR CITY AND BUY IT THERE. Now they want to send me a refurbished phone in place of a 3 week old new phone that I paid over $1,000 for!!!! RIP OFF... COMPANY.. NEXT PHONE WILL BE THROUGH T MOBILE.

Went in to buy a SIM card and neither employee (2 present) even recognized my presence. They had 2 customers at the time in addition to me. So I went to T Mobile next door and was immediately helped. VERIZON SUCKS!!!! WILL NEVER GO THERE AGAIN!!!

The $200 GIFT CARD they will promise is FALSE. Don't believe in this, also they promise will paid off any other credit like T-Mobile to change to Verizon and that is also a LIE, they will never do it and you will be in problems with both.

I was with Verizon for over 15 years. I thought I needed them for great service. Wrong. Moved to Spectrum. Service just as good. Even in rural areas. And my bill was cut by 60%. I bundle cable, phone and internet. Saving over $200 a month bundling.

I switched four lines from US Cellular to Verizon less than a week ago and my experience has been extremely disappointing. I was sold a Samsung phone that I quickly discovered I could not use effectively for my business. I was told I could exchange or return the device within the return period. Since then, I have spent countless hours on the phone, online chat, and visiting stores trying to complete what should be a simple exchange. I have been transferred between multiple departments, given conflicting information, and repeatedly promised solutions that never happened. One representative specifically told me he personally contacted the Verizon store in Washington, Iowa and arranged for me to exchange my phone. I rearranged my work schedule and drove to the store, only to be told that no such call had ever been made and they could not help me.

I was finally able to get in touch with a person, Ray. He got everything straightened out. He was extremely helpful and patient. I was using my husband's phone, which I can't see, so he was having to work with me and my husband to get everything corrected. He was very patient and made sure I could access Verizon over the computer. My first review was premature.

Change from sprint T-Mobile after years the representative from Best Buy and Verizon wrote down the numbers for the three lines per month and now I get my bill and the numbers are all higher. I was at the Verizon store for five hours setting this up to now find out that the bill is completely different from what I was told when I signed up. Called customer service and they’re just letting me know the real price and what I’ve been. I’m going to be charged and that I can sign up for paperless billing and save $20 a month. They’ve done nothing. You need an attorney these days to get a phone. It’s theft, it’s lying and it’s criminal and customer should be charging Verizon for the time wasted the hours wasted trying to fix these problems.

I have had Verizon since the beginning when cell phones look liked bricks. I have stayed loyal with this company and yet I am beyond disappointed. I will say I absolutely hate their customer service. I have been told on numerous occasions since November 2025 an issue was taken care of on my account for an iPhone I never had. Numerous agents told me they would put in an ITTS claim and not to worry, my account will be fixed in 48 hours and my service will not be interrupted. Well, my service was interrupted and I am now currently, at this moment on hold with Verizon. This has been going on since November of 2025 and every month I’ve had to call and deal with the issue. It is still going on.

I switched from TMobile to Verizon and it was honestly the worst idea ever!!! I set up payment arrangements to pay my bill due to how I am paid! I recently set one up and they disconnected my phone (which I use to work) the day before the payment arrangement! They punish you by not allowing you access to speak to anyone, it’s so inhumane and a shameful act if you ask me! A payment arrangement is to protect your account from disconnection and they turned my services off the day before I was suppose to pay causing me to miss work and get food for my family! Very, very disappointing. I was able to speak with chat for 2 hours and was assured services would be restored and every call was a chatbot and they said I couldn’t speak to an agent until bill was paid! The agent lied to me and my service should have never been disconnected if I had a payment arrangement! Not good customer service

I need to warn everyone how pathetic and vindictive Verizon is when you decide to leave them. I got a new debit card with tap-to-pay. Soon after, Verizon’s auto-pay failed because the 3-digit security code was different. A minor oversight. They emailed me about it and I called them immediately, the same day to pay my bill and update the new card info. Even though I contacted them right away, they still slapped me with a huge late fee. They refused to remove it and only offered a pathetic $5 reduction. After years of perfect payment history, this is how they treated me. I paid the full bill plus their BS fee, and keep in mind, with same debit card after updating the 3 digit code. My account showed ZERO balance.

Only 4 months with this company, more than 10 calls to customer support requesting bill explanation and plan coverage, having recorded conversations did not help. Never a clear answer of the reasons why my bill changed every month.

17-year Verizon customer. Got the home internet box with 4 lines on 5g in 2024. Roughly $275/mo. Everything stopped working today at 8:10am. Spent 1 hour troubleshooting on the phone for them to tell me router was bad and I needed a new one. Fortunately I was unable to click on any of the their order verification links (due to the 5g not working which I had to explain several times) until driving into work. Once on work wifi I was able to see they were charging me for 2 more devices at $75 a piece. (See pic.) Before I could even make the call, the prices went up to $95 each. (See other pic.) I called to complain and the new representative blamed me for it and said it’s because I still own my current router and that he “needed to make me understand” it would reflect that price until we sent it back. However, I could see the 2 new charges AND my current router in my bill breakdown. He finally cancelled all the new crap.

Verizon is the absolute worst company to deal with!! They promised me a gift card to pay off my old device with T-Mobile when I made the switch, months later NOTHING!!! I keep getting told it was sent via email, it was not, I checked every folder. I was referred to card services, also no help, they "expedited" a physical card which still has not come. I have gone round and round between Verizon "customer care" and card services. NO resolution. They don't care! They refuse to resolve the issue. I asked for a statement credit in the amount the gift card would have been, so I could use the savings to pay off T-Mobile and replenish...They then just sent me to card services again!!! This has been the worst experience and I regret changing from T-Mobile.

I have had the absolute worst experience with Verizon Wireless. The billing magically increases, you do not receive credit for your payments, this list goes on and on. I have a business account and I my recommendation to any business is to avoid Verizon like a flesh eating plague. The information presented on their app is not the same as what they are seeing. I have not received credit for so many payments. They pretend to start a payment dispute but they lie. They will transfer you over and over - I was on a call today over four hours and had a chat with three different agents. The agents were polite but resolved nothing. It took months to get someone to hear me and take real action instead of the pretend actions. I would not recommend to anyone or anything!

I was a customer for 17 years with Verizon. They unexpectedly raised my rates and also attempted to charge me international rates erroneously. Now they are saying that I owe them $140 for a phone I purchased outright in their store. They have failed to prove their assertion because there is no balance on the purchase of my phone. Their customer service is totally inept.

If you call Verizon Wireless customer service and a customer service rep whose name is Vhavna answers, you have hit the Gold Standard in customer service experience. We called for a particular reason and were immediately given three options, the third being way better than what we were expecting to get. Vhavna expertly took us through processing our selected option, courteous and efficient in every way. Our experience with Vhavna secured our loyalty to Verizon Wireless. Verizon, you have a real gem working for you in the very competitive phone market. This review is written after having visited two Verizon stores and a prior call in to customer service, all three which were not as helpful to us, although everyone was pleasant and cheerful in trying to help us.

Horrible customer service. Won’t stop billing even though we changed carriers months ago. They deserve 0 stars.

All my channels are freezing and could not get a technician out for service on 8 June 2026. Also was on hold for 2 hours and all your computer savy told me ..I already did several times on my own. Piss poor service by Verizon.

Absolutely disappointed and disgusted with the staffing and when you ask for a supervisor or manager they refuse to answer or take the call. Then they want you to drive over an hour to nearest Verizon store to get the phone you just paid 500 dollars for fixed. Like gas prices are not outrageous.

I have been a customer for almost 10 years, and my sister just switched from another phone company to Verizon because she was offered a better price than the one I receive, even after being a loyal customer for years. I see this as a lack of respect and appreciation for long-term customers who should be valued and rewarded for their loyalty. It is disappointing to see new customers receiving better offers than those who have remained committed to the company for so many years.

Never, oh never, oh never again, if I live to 100 or a 110. Unannounced raising of rates, terrible customer service and support, unacceptable signal in a major metropolitan area. This company is ripe for a buyout; leadership is clueless as to how to gain and retain customers.

8/15/25: 3 months prior I started receiving 3 spam calls day. I researched these calls, pure spam= no entity behind them. At the same time, Verizon is sending ads for SPAM BLOCK $9.99 month. I called Verizon Legal stating I know you're behind calls. They stopped 2 days later. Now hiring Attorneys to pursue class action lawsuit.

We have been sent to collections for an account with Verizon that we don't have!! When we call to resolve the issue they tell us they couldn't not have sent us to collections because we don't have an account. But alas, when we were trying to get a loan to buy a new home we noticed a large dip in our credit score because VERIZON sent us to collections. Every time we call to get it resolve we go through MANY people, we are told it is resolved but it is NOT. IT has not been removed from our credit score. We have a letter saying we owe Verizon $0. That has not helped. Interestingly enough, tonight while being on the phone with Verizon the call has dropped multiple times.

I have waited over 2 months for a rebate for a return phone and been told I have to wait another 2 months. Now I am late paying off ATT phone with my rebate. If you switch companies be careful

Worst customer service I've ever dealt with in my life. Got an internet box in December, 2025, and it worked well. But as I'm from Canada and can only stay a maximum of 6 months, I was told I can suspend service and still use my security camera and nest thermostat and pay $10/month while I'm away. Called to activate this service and was told that it doesn't exist, but I could pay $25/month for this service. Not happy with this at all, I reluctantly agreed.

I had a great experience with Verizon thanks to Maro. He was incredibly sweet, patient, and helpful throughout the entire process. He took the time to answer all my questions and made everything easy. Excellent customer service. Thank you, Maro!

Worst company I have ever dealt with, We called to try to lower our bill, Was told by the sales pitch lady that we could lower our bill and upgrade our service free of charge, When something sounds to good to be true, it usually is, We have had nothing but nightmares with this company, I don’t know where they get their so called Techs from, But 8 techs later and nothing is fixed. And some of the techs are very rude, 1 of them said, he had to go get a new remote at 9 am and didn’t come back for 8 hrs, No phone call and we called him no answer and then just shows up 8 hrs later, Guess he had to make his overtime. All I can tell you if you have trouble with Verizon make a BPU complaint, It probably won’t help, But at least it will get their attention.

Extremely poor service in Shaker Heights. No internet and slow speeds. Not a good choice at all. Expect to have a call dropped or internet off any minute so rather not rely on it for interviews or important internet dependent tasks.

I canceled my Verizon service on May 12, 2026, after 22 years as a customer. At the time, I had 4 phone lines and 3 watch lines. All 4 phone lines were ported to another carrier, and I clearly requested that all services be canceled. Months later, I discovered Verizon was still billing me for the watch lines. When I called to inquire, I was told it was my fault because I hadn't canceled them. I explained that I had canceled all services and asked them to review the recordings from my cancellation call. They said they couldn't review the recordings but offered me a $75 credit for the charges. The problem? The representative still never canceled the watch lines.

​I am writing to formally document the appalling treatment I received at [Insert Store Location/City] today. I arrived on time for a pre-scheduled appointment, only to be informed by the staff that my appointment was irrelevant and that I would face a minimum two-hour wait. To make matters worse, the employees literally laughed at the situation when I pointed out I had a confirmed time slot.

They are throttling so much my service is completely inconsistent and unreliable.

I’d like to share my experience with an unusual Customer Service Rep from Verizon Wireless for the first time in 14 years! Yes, that’s how long I’ve been a customer with the carrier since 2011. I have been in escalation for nearly three weeks going back and forth and given the complete runaround. However, I came across this supervisor by the name of Amiya. When I tell you, there needs to be a training manual designed behind her professionalism. Her patience, customer recall and recap, de-escalation tactics, listening, and reiterating skills were on point. Call handling time and call wrap up was SUBERB! Being trained in inbound telecommunications myself, I haven’t seen this type of Customer Relations in a long time. It’s my pleasure to write this recommendation. Amiya, keep up the GREAT WORK!

Verizon keeps charging my old credit card MONTHS after I took it off auto pay. I've called numerous times and I basically told "oh well" and charged a few for it. This company had horrendous customer service. I will never use Verizon again and am in the process of switching to a new Internet provider. Don't use them, they will lie to you. Even if I HAVE THE MONEY, they won't let me change my payment method, which is bull.

They did not cancel my service for 2 months after I called to cancel even though I sent the equipment back. Then they refused to clear the bill for the unused months and added late fees. After 5 months of calling and wasting over 16 hours of time they said they would clear all of it. The next month I got another bill with late fees. They are the worst and rip you off.

First of all, Krystin at my local Verizon store was awesome, and she did everything she could to help me. My issue is with verizon itself. This is the second time something like this has happened to me. The first time, I went in and paid cash for my phone, then realized that they were charging me for it. I was told that it "was a promotion that didn't go through." Now, for the second time, I am being overcharged again.

I purchased a Google Pixel 10 Pro, the battery life was not that great, only 1 feature was good, but not enough to keep the phone. I switched back to my Motorola G 2025, after chatting with 8 different customer service people in the span of 15 hours and them keep saying we are going to get this figured out while I'm with you, I do the resets and all just to come back and have to tell the next agent what was happening. This has been almost 2 weeks, I am now up to 10 customer service people, including a supposed manager that just stopped responding, so I ended up leaving the chat after waiting for an hour to hear for the next step and lying about the status of my refund, or shall I say, they advised it was going to take a month when the app said 5 days.

Be careful with this company: worst experience I’ve had with Verizon. Be cautious—they offer “free” new phones, but in reality, they are not free; you have to stay with them for three years. Then they tell you that if you have a phone you still owe money on from another company, they will pay up to $800 for those phones if you switch to them. Everything is a lie. It has been four months, and they have not sent the $800 they promised. When you call, no one knows what you are talking about; they keep transferring you from person to person, and you end up frustrated with no clear answer or solution.

I dropped Verizon for another cheaper carrier. After I did that I received an email from them that said I owed $474.32. No explanation, or itemization. I tried emailing them, and got no response. I went to the Verizon store with my information, because I wanted to find out what the bill was for. The person there said that he couldn't help me, and gave me a phone number to call. The reception was so bad, that I couldn't continue with the call, and had to hang up. After several attempts to log into the Verizon site, I was able to find out that the bill was to pay off my phone. Wouldn't it have been easy to say that in the email that they sent me? Instead of "You owe $474.32".

I've been with Verizon Wireless for 20+ years, across multiple states, and have my mobile phone service and home internet with them. In the last 5 years the quality of their customer service has become abysmal. You cannot troubleshoot via phone call with a live agent AT ALL anymore, and if your issue does happen to qualify for a call back, you will be made to schedule it online through their app. My most recent request stated I would get my call back 4 days from when I was making the request. It's a Wednesday. Not a weekend, nor a holiday. FOUR DAYS without internet?

Verizon Wireless’s system was down, zero phone usage by customers in 2026. Verizon issued customers a $20 inconvenience credit with an apology. 5/2026 They RECHARGED the credit to my/our accounts!!! Go with a completely different carrier.

I have been with them for over 2 years. I get 5 to 10 spam calls a day or at least I did until 12 days ago. I haven't had service in 12 days and it's not because my bill isn't up to date. I didn't have service for a couple of days prior to them offering me an iPhone if I would sign on for 36 more months and then we got locked into an agreement. They sent me the wrong phone an iPhone 15 at with a completely different order number than what it shows on my receipt and charged me $1,500 as well as the fact that my phone number calls an attorney's office in Portland Oregon somehow. I don't know how that's possible... And your service absolutely sucks in the mountains!

VERIZON IS TERRIBLE! I have been a customer over 4 years now. I added a line for my daughter and was sent a LOCKED phone by them that I was directed to return because they couldn't unlock it from T-Mobile (I recommend T-Mobile at this point). I was wrongfully charged two internet services that I cancelled before it ever shipped, they still shipped and still charged me. After talking to 5 different people totaling 8 hours on the phone with customer service $850.00 and $1400.00 in wrongful charges. I was reassured several times, the payment wouldn't come out, the payment would be refunded, to now being told there's nothing that can be done. Terrible customer service, very misleading, promotions were falsely promised and never applied! I have never been so frustrated in my life and still don't have any straight answers on why my bill ended up like this. Do not get Verizon! Straight talk and T-Mobile are who I recommend using.