C Spire Wireless Reviews

formerly Cellular South

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About C Spire Wireless

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C Spire Wireless provides wireless communication services primarily in Mississippi and Alabama. The company offers a range of mobile plans, high-speed internet and business technology solutions. C Spire provides local options and network technology to support both personal and business connectivity.

Pros
  • Affordable pricing plans
  • Variety of product options
Cons
  • Frequent billing discrepancies
  • Inconsistent service quality

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C Spire Wireless Reviews

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    How do I know I can trust these reviews about Cellular South?
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    Contract & TermsPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed March 16, 2026

    I moved into a new home community and a nearby male neighbor who moved in at the same time was provided a package with a $200 gift card + a Ring doorbell and $50 internet at 1gig. Meanwhile I was offered just 500 at $80 plus a $7 fee for use of the Eero with no other perks after asking several times if my price could be lower. My rep offered 1 month of free service that I never received. Was this discrimination because I was new to Alabama, a female, or what other issue? Luckily, we have Mediacom in our neighborhood and I quickly switched to $30 for 2 years with no Eero rental fees. I am a friendly outgoing person so I do believe this discrimination will be heard loud and clear from me to both new and existing neighbors.

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    Customer Service

    Reviewed March 5, 2026

    This company is the worst. They have very outdated systems. They want you to come into a store to do everything, but there are no stores anywhere near anyone. I am not sure why this company is still around please, please if you have C-Spire Porter number out to any other carrier, this is the worst cell phone company ever.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 26, 2025

      I had some issues with installation and couldn’t get my Internet working. I finally reached a chat agent Rebecca who handled it and got an appointment made and porters came and he immediately knew what the problem was and he corrected it quickly and efficiently and I have never had better customer service.

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      Customer ServicePriceRefunds & PayoutsStaffBillingHonesty & Transparency

      Reviewed Nov. 11, 2025

      We recently switched carriers FROM C Spire to another company. There were mix ups and they wrongfully billed us for a billing cycle we did not use. Cspire customer service has been wonderful and kind during the entire process. The reason we switched was because it’s expensive. We’ve been with them since 2020 and honestly have not encountered many issues. I received a call this morning stating they will be sending us a check for the money they wrongfully charged. The lady I spoke with gave me her number and said to call her if we don’t have the check by this time next month. Honestly, I regret leaving them because this new carrier has been TERRIBLE. Nothing but a headache since we swapped.

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      Customer ServiceCoverageTechPunctuality & SpeedStaff

      Reviewed Oct. 30, 2025

      I would give a 0 star if I could, however, I am not given that option, CSPIRE, came out to my home and placed different colors of flags all over my lawn. I wasn't given a advanced notice, and I didn't authorize any ground work to install fiber optic, apparently they got authorization from the City to do this unauthorized ground work, as a result, my lawn was severely damaged, rocks all over my lawn, dead grass in numerous areas.

      I did report it however, they have been irresponsible, slow, unprofessional, uncooperative, and negligent and failing to repair the damage they caused. Someone came out and replaced the dead grass with some that was also bad and dead, failed to replaced my freshly done pine straw, failed to removed all the rocks off my lawn. I spoke to a person by the name of Rashikashe is a terrible, horrible liar, incompetent and unprofessional. I have sent numerous photos of the damages, and I got a ticket number, they have failed to restore ad repair the damages they did to my lawn.

      I spoke to Rashika, and mentioned all of my concerns. I had previously requested that their repair call me so that I could make sure that the damage was repaired. No one ever call me, and I received a email that my ticket was closed without the damages been corrected. I reported it, and I requested to speak to a supervisor, I was denied the right.

      My easement, was for gas, electricity, water, telephone, they trespass over and beyond easement, this is so wrong and unfair, Rashika told me that she would report all of rhe issues to a supervisor, and called me back. She didn't called me back, and closed ticket without repairing the damages they caused. Bad business practices, and terrible, incompetent, unprofessional, and awesome employees, horrible liars, not trustworthy. I believe that a lot of the damages were done intentionally, because I believe that most of it could have been prevented.

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      Customer ServiceTechPrice

      Reviewed Oct. 21, 2025

      Been with for a long time and prices/services are horrible. My contract is up soon and switching to a more reliable and affordable company. Cell calls drop all the time and made me purchase a 5G phone and can't even get 5G where I'm located. Stay Away and BEWARE of this company.

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      Customer ServiceContract & TermsCoveragePriceRefunds & PayoutsMaintenanceStaffHonesty & Transparency

      Reviewed Sept. 3, 2025

      Stop C Spire’s Abusive Practices – File a Complaint! C Spire is financially abusing their customers across Mississippi, Alabama, Tennessee, and Florida. WARNING!!!! If you are over 65, I would recommend that you ask for a police escort when entering a C Spire store, working with their supervisors, or their technicians. A high number of reports of abuse from all C Spire employees have been reported. Also, their security guards will not get involved when you are threatened by their staff. They will say that they do not want to get involved.

      Also, keep in mind that C Spire has no control over the actions of the staff in each of their stores. You are on your own. I was abused while watching C Spire employees take advantage and treat many elders with disrespect while in one of their stores. I was laughed at when I reported the incident to customer service. Over-billing & auto-pay failures. Unstable service & poor coverage. Rude or useless customer service. Unfair fees for existing customers. Refusal to unlock paid-off phones. Hidden charges & dishonest store practices

      This is only the beginning of the offenses that C Spire commits with their customers. Expect to be lied to and accused of breaking your whatever you buy from C Spire because their customary practice is to abuse their customers as much as they can for financial greed. If C Spire was not hiding BAD REVIEWS on GOOGLE, they would not have taken the Google reviews function off their company sites.

      Real examples of C Spire customer abuse: Gulfport, MS customer charged $50 restock fee for a 1-day-old phone. Oxford, MS customer: “Auto-pay never works — exhausted ALL my patience.” D’Iberville, MS customer got a phone repair returned still cracked, refused refund. Tuscaloosa, AL: City nearly pulled C Spire’s permits over customer complaints & damage. Coast customers: “No reception anywhere — Tennessee & Florida service worked better than Mississippi!”.

      This is a pattern of abuse — not isolated incidents. How to Report C Spire. BBB Complaint: **. Mississippi PSC: **. Alabama PSC: **. Tennessee PUC: **. Florida PSC: **. Also file with your Attorney General. Or respond to this review. ⚠️ The more people who file, the harder it will be for C Spire to ignore us. Take 5 minutes — file today and share this post!

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      Customer ServiceBilling

      Reviewed Aug. 9, 2025

      MY Daddy has Phone and lives 6 mile from a tower and his phone works about 15% of the time. You can't call him and I go down to his house the phone has Service but won't take calls so I call it and it says no network found. This is nothing but C Spire taking advantage of their Customers. This has been going on for 6 or 7 years and We have called and been to stores and nothing has changed. I would like for Corporate to call me at **. C Spire is doing NOTHING BUT Taking advantage of Him and He is letting them cause he won't let me go to the Store with him. I have a C Spire phone but Mine works cause won't pay that bill if it don't work

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      Customer ServiceCoverage

      Reviewed May 2, 2025

      The internet's as reliable as any that I've ever encountered and we live in the woods around our home with more woods covering the whole area surrounding our all of the cities near me. It hardly ever drops: stays up like 95 plus percent of the time! Not even when you are driving! The calls are even more reliable than that at nearly 100% all of the time.

      However, very common usable features are often blocked and you may have to call in to have things set up via C-Spire. For examples, I cannot set up my voicemail without calling them [though there are ways to easily do this yourself if it was not blocked] nor can I make my ring last longer without going through them [that's easy, too, if it were not blocked]. This has always been my experience with this company (quite a bit of blocked/grayed out features).

      It's a hassle in this automatic and look-up-what-you-don't-know world and they may not be able to get it going on their end or instruct you how to do it! So, to give it a 2 out of 5 when it gets a 5 for reliability is a HUGE DEAL! An elderly person may love this phone and it may be an ideal fit for children, but--if you want to be able to adjust things on the fly without a lot of hassle--this may not be the phone for you!

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      Customer ServiceTechPricePunctuality & SpeedStaffRates

      Reviewed Nov. 1, 2024

      C Spire bought our nonprofit’s local internet provider contract and provided subpar service. Our internet is out 50% of the time and when it works, it’s slow and spotty at best. We have a 5 person team, are charged over $700 per month and can only have one or two people video conferencing at a time. Even their own employees admit it is a terrible contract, but they will do nothing. We’re locked in until the end of 2025, then are absolutely dropping them for AT&T, Verizon, or frankly anyone else regardless of what they offer. Upper management is rude and condescending, only interested in making money and not at all concerned that they aren’t providing the services that were promised.

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      C Spire Wireless (formerly Cellular South) Company Information

      Company Name:
      Cellular South
      Website:
      www.cspire.com