C Spire Wireless

C Spire Wireless

formerly Cellular South

 3.2/5 (385 reviews)

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Overall Rating3.2 out of 5
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About C Spire Wireless

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C Spire Wireless Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 10, 2023

With the fiber nicely buried within 50' of my front door, I totally believed C Spire's hype, so much so that I requested the ability to view 5 televisions simultaneously. Two were included with my service package and I would be paying additional monthly charges for the other 3. I was so excited because I thought I'd be able to to turn on all 5 and watch (or actually listen to) each as I moved through the house picking up laundry, doing dishes, etc., like it had been with DirecTv years before. My excitement didn't even last ten minutes. Only one television was transmitting as it should. The rest buffered regardless if 2 TVs or 5 were on.

C Spire sent out a tech who demonstrated with a meter the number of bps read where the service entered my home and the number on my PC and suggested that I replace my PC and television sets with newer models. He came VERY close to seeing a 72 yr old grandmother pull the equipment on the exterior of my house through a brick wall into the interior.

In speaking to my many dissatisfied neighbors, I discovered I needed a mesh router. C Spire refuses to offer any guidance on the issue because, I'm assuming, it would be an admission that their service isn't as advertised. At Best Buy these routers range in price from $79 to $2500. So now I trust a Best Buy employee to choose for me? Help me Rhonda!!!!

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Verified Reviewer
Original review: April 7, 2023

Purchased a phone less than two weeks ago. Was under the impression that their service is wayyy... better than my current provider, however I've had to stay on wifi just to use my phone. Was told to bring the phone back and did but they refuse to help me. Wouldn't give me a new phone with the same promo. No refund. No exchanges. No service. Still no working phone.

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    Verified Reviewer
    Original review: March 2, 2023

    Purchased the new iphone 14 pro max in October. The promo was for a free iphone 14 with a trade in. Promo stated $600 bill credits to the cost of the iphone with additional $300 in credits toward the purchase price of the phone, leaving a monthly balance due of $5.52. As instructed by Cspire, I dropped my phone off at the Bay St. Louis store. While reviewing my bill, I noticed I did not received credit for my trade in. I contacted cspire and received a different response from every person I spoke with. I then went to the store, yet again, different response.

    As of yesterday, Cspire’s resolution to the problem is to issue a bill credit for $300 which will credit my entire monthly bill. This is unacceptable! First, it is a breach of contract on Cspire’s part as they will not credit my phone accordingly. There are several phones on my account, which by the way has been open for at least 20+ years, and by applying a bill credit, it will credit their monthly bill and not my phone. The problem lies with, the others on my account did not purchase MY phone, nor will I ever see that money from them. Cspire basically said screw you and your account because this is what we can do for you and that is all. Yet they expect me to honor a contract that they refuse to honor.

    The coverage that they sell is nonexistent in my area. The majority of the areas I am in, I have no service. Why is it in 2023, a MS based company who prides themselves on being MS operated, can not provide service to MS? My phone gets better reception in other states. They sell 5G but fail to tell you 5G only works in about 10% of their coverage areas. They fail to tell you that their service does not work in rural communities. Their advertising is misleading to say the least. They obviously have too many customers and do not care about their long standing customers. Their refusal to correct a situation that they have created is unacceptable. I would NEVER EVER, NEVER RECOMMEND CSPIRE TO ANYONE. BEWARE!!!!

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    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: Jan. 3, 2023

    I had the pleasure of working with upper management to resolve the issue. The willingness to actually understand the issue was fundamental in getting to a successful resolution. My hopes are that the supervisors become more effective at dealing with long standing loyal customers. My request was not out of line. I appreciate the time and effort of Cspire’s upper management.

    Original review: Dec. 21, 2022

    I do NOT recommend C Spire. They do not value their customers at all. I have been with them for over 25 years and have 5 devices on my account. Only one phone is under contract. I moved the device under that # to another # on my account and asked to delete the # it was on because I had an excess of phone #s and wanted to keep the other #. Well, Cspire would rather lose a long time customer than accommodate their needs. I will NEVER do business with this company again!!! I have never been so disgusted with a company as I am with this company. Years of problems and now won’t accommodate long term customers AT ALL! BAD BUSINESS.

    2 people found this review helpful
    Verified Reviewer
    Original review: Aug. 24, 2022

    I've been a satisfied customer of C Spire for 20+ years. I have 3 cellular lines and a home phone. They have always been the only provider that offered coverage at my home & in the areas my husband traveled to for work. In the past year I have been anything but satisfied. I literally have to walk around in the yard to find enough signal to make a call. The areas that used to have great reception notes have none. I have spoken with customer service multiple times only to be told they haven't changed anything & don't know why I'm having problems. I even upgraded my phones, which did not help at all, I'm not under contract, just loyal I suppose.

    However, I'm to the point that something has to change. I won't continue to pay for a service that clearly they are not capable of providing. And that's unfortunate. I really wish they'd just provide the service that they once did. The service they promote & I pay for. And if they can't provide the service, they could say least be honest about it.

    6 people found this review helpful
    Verified Reviewer
    Original review: Aug. 19, 2022

    I have Galaxy 22 Ultra and service is poor. I am always losing signal and I've called and always get same routine. Problem still not solved. And get deal you have be 3 year deal. I never had get deal with 3 year service. To me it's gimmick so you use them just get discount. ATT don't even do that.

    4 people found this review helpful
    Verified Reviewer
    Original review: Jan. 12, 2022

    Stay away from C Spire! They're completely unethical about their Unlimited Data plans. I switched my plan to their More Unlimited through chat, which offered "Unlimited High-speed Data" compared to my 100GB of High-speed data. The rep then texted my phone and said they changed my plan to another plan without my authorization on my account and I would be charged the differences of the unauthorized charges. I will be filing a Police report for unauthorized use and filling a complaint with the FCC & BBB.

    17 people found this review helpful
    Verified Reviewer
    Original review: Dec. 10, 2021

    I have been a customer of C Spire since 2006 when it was Cellular South. Since then it has "spiraled" out of control. They advertise everybody deal, but that is most emphatically not correct and when confronted it was very matter of fact, "you have a better price because you are grandfathered, so you have to have a higher new phone price, unless you change your plan" So you want me to go for the new plan which is $30 more a month for a 5.00 phone charge per month which ultimately becomes 25 unless I change. What an insult. Stupid I am not. Absolutely hate C Spire for the insult.

    11 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 1, 2021

    Back when C Spire was Cellular South, everything was fine. Now that they have new management, the quality of services has diminished. They used to have really good plans and phone deals; that has all gone away. The cell service has all but becomes impossible to use, every other cell company has a rapid upgrade option (C Spire does not as of today), C Spire used to have an option to end your service if you are moving or not getting good service. They would allow you to turn in your phone for no charge so that you can get with a company that provides better service in your area (that old news now). It seems that like most of Mississippi C Spire has fallen behind. I can't wait to pay these devices off so I can change to a more modern cell service.

    11 people found this review helpful
    Verified Reviewer
    Original review: Nov. 7, 2021

    I call customer service. They told me That the lphones cords only had 14 day to return. The cords was design to last 14 days. My iPhone cords went bad in 2 months. Walmart iPhone Cords last a long time. So don’t buy iPhone cords from C Spire.

    6 people found this review helpful
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    C Spire Wireless (formerly Cellular South) Company Information

    Company Name:
    Cellular South