C Spire Wireless Reviews

Be aware that C-spire does not prorate the cancellation of your internet. We were 3 days into the billing cycle when we canceled our internet and were told after the fact that we had to pay for the full month. When we started with them they prorated the first 5 days because we had 5 days left in the billing cycle and would never have signed up and paid an entire month for only 5 days of service. We were not told this in advance or we could have cancelled our service in time to not have to pay for a full month of internet that we did not use. They told us that they do prorate their cable service at disconnect but not their internet. Having clients pay for a service that is not being provided is terrible customer service.

They claim unlimited but put a cap on the “unlimited” and that cap basically drops you like a hot cake. My bill seems to get higher and higher every month and nothing new has been added as it should have gone down because a phone was paid off. C Spire is a joke.

I moved into a new home community and a nearby male neighbor who moved in at the same time was provided a package with a $200 gift card + a Ring doorbell and $50 internet at 1gig. Meanwhile I was offered just 500 at $80 plus a $7 fee for use of the Eero with no other perks after asking several times if my price could be lower. My rep offered 1 month of free service that I never received. Was this discrimination because I was new to Alabama, a female, or what other issue? Luckily, we have Mediacom in our neighborhood and I quickly switched to $30 for 2 years with no Eero rental fees. I am a friendly outgoing person so I do believe this discrimination will be heard loud and clear from me to both new and existing neighbors.

This company is the worst. They have very outdated systems. They want you to come into a store to do everything, but there are no stores anywhere near anyone. I am not sure why this company is still around please, please if you have C-Spire Porter number out to any other carrier, this is the worst cell phone company ever.

I had some issues with installation and couldn’t get my Internet working. I finally reached a chat agent Rebecca who handled it and got an appointment made and porters came and he immediately knew what the problem was and he corrected it quickly and efficiently and I have never had better customer service.

We recently switched carriers FROM C Spire to another company. There were mix ups and they wrongfully billed us for a billing cycle we did not use. Cspire customer service has been wonderful and kind during the entire process. The reason we switched was because it’s expensive. We’ve been with them since 2020 and honestly have not encountered many issues. I received a call this morning stating they will be sending us a check for the money they wrongfully charged. The lady I spoke with gave me her number and said to call her if we don’t have the check by this time next month. Honestly, I regret leaving them because this new carrier has been TERRIBLE. Nothing but a headache since we swapped.

I would give a 0 star if I could, however, I am not given that option, CSPIRE, came out to my home and placed different colors of flags all over my lawn. I wasn't given a advanced notice, and I didn't authorize any ground work to install fiber optic, apparently they got authorization from the City to do this unauthorized ground work, as a result, my lawn was severely damaged, rocks all over my lawn, dead grass in numerous areas.

Been with for a long time and prices/services are horrible. My contract is up soon and switching to a more reliable and affordable company. Cell calls drop all the time and made me purchase a 5G phone and can't even get 5G where I'm located. Stay Away and BEWARE of this company.

Stop C Spire’s Abusive Practices – File a Complaint! C Spire is financially abusing their customers across Mississippi, Alabama, Tennessee, and Florida. WARNING!!!! If you are over 65, I would recommend that you ask for a police escort when entering a C Spire store, working with their supervisors, or their technicians. A high number of reports of abuse from all C Spire employees have been reported. Also, their security guards will not get involved when you are threatened by their staff. They will say that they do not want to get involved.

MY Daddy has Phone and lives 6 mile from a tower and his phone works about 15% of the time. You can't call him and I go down to his house the phone has Service but won't take calls so I call it and it says no network found. This is nothing but C Spire taking advantage of their Customers. This has been going on for 6 or 7 years and We have called and been to stores and nothing has changed. I would like for Corporate to call me at **. C Spire is doing NOTHING BUT Taking advantage of Him and He is letting them cause he won't let me go to the Store with him. I have a C Spire phone but Mine works cause won't pay that bill if it don't work