Verizon Wireless Reviews

the inside where my phone would sit.

My daughter who has one of the other phones had the same thing

happen to the bottom of her phone, it also was burned.

I called Bell Atlantic and spoke to a very nice lady. She told
me that I should remove my charger from the socket to keep from
having an electrical fire and to bring the phones to any Bell

Atlantic office to have them replaced free of charge.

I opened up the back of my phone and found a sticker that said
the battery expired on 5/1/99. So I went to a Bell Atlantic
phone center and told one of the sales representatives the story.
He did replace the two defective pieces, but said that the burning
was my fault for keeping the phones on the battery charger for

more than 4 hours.

As to the battery expiring after having it only 3 months there
was nothing that he could do. If I wanted I could purchase another

one for around $70.00.

If I want to use the phone until my contract is up at the end
of January 2000, I will have to purchase a new battery and return
it when I return the phone. It seems unfair to have me return
a new battery for someone else to use. I was also very upset
to think that an electrical fire could start because of the

phones' defect.

The other day, my 11 year old son got a busy signal while dialing his cousin. He got the same message, but being a child, he just did what the recording instructed him to do. When I asked him why the phone kept dialing our home in such an odd manner, he told me about the message on the line. I was concerned but thought it was some one time thing.

Now, however, since I have also gotten this message attached to a busy signal call, I decided to contact Verizon and inquire about it. I was told that this is an "enhanced service" offered by Verizon to all its customers. When I asked how long this service had been available, the woman from Verizon stated she didn't know. I asked if there was a charge for this use. She said yes there was.

I told her that I thought it was not proper for Verizon to automatically place this message to its customers in the middle of a call. She informed me that they do state in the message that there is a fee for this service. I told her that the fee statement is so quick that most people would not even hear it. And, I told her that a child would not understand what that part about "may be charges attached" would mean and go ahead and do as the recording instructed. The Verizon employee then told me that it was up to the parents to make sure the child knows and understands about the use of this service.

How can a parent tell a child about this "service" when the parent isn't even aware of it? I then told her that I felt it was just a scam by Verizon to get money out of their customers without them knowing about it. She said "Well, we can block the 'enhanced service' to your line." I said yes, do that.

I am certain that there will be a charge on my next phone bill for the time my child was "tricked" into dialing #3 when he got that busy signal that day. I just wonder how many other customers are being taken by this "enhanced service" that has appeared on our phones?

I feel we were taken advantage of. I was not aware that this "enhanced service" had been added to our phone service. It was a bit of an intrusion to suddenly have this message telling you to dial a number because the number you were dialing was busy. It made me angry that my child was duped into dialing the number and Verizon sees nothing wrong with it. And, as I stated above, I don't yet know what charges may be on my next phone bill.

the phone was warrantied.

Two weeks later I still did not have my cell phone back and
I got a phone call from Bell Atlantic Mobile telling my th manufacturer
would not honor the warranty and it would cost $100 to fix the

phone.

The service manager I spoke with was incredibly rude and would

give me no information as to why my phone was not covered.

It turns out the phone was covered under warranty and even
if it wasn't, the manufacter was only going to charge me $85

to fix it as opposed to the $100 that I was origionally told.

I feel like Bell Atlantic was trying to scam me out of money
by overquoting me, not sending in my warranty info, not following
up with the repair, and not following up with me as a customer.

In addition, the service manager was extremelly rude.

The phone will be repaired for free, I had to call the manufacturer
myself and get it straightened out. Bell Atlantic still can't
tell me why they over quoted me and I have not gotten any sort

of decent customer service.