Verizon Wireless Reviews

In the last three years the services is the worse. I have tried to call and ask questions about it but everything is a CHAT. I have been with them 13 years and they use to be the luxury of phone services in US but now they are like Boost Mobile

Adrian, my sales associate is Manager Material. He worked hard to save me money. I bought an Apple 17 phone. I could afford the deal he gave me. Service great! He was friendly, polite, he was attentive to my needs and budget. He should go far with your company, for sure!!!! I hope you don’t overlook him. He is now Asst. Manager in Woodburn, Oregon. I mentioned the same thing to the Manager. Thank you! I am a teacher and like good service! I certainly got it from Adrian and he Made my day!!!! Again, thanks! Margaret **

Last month, I attempted to set up new phone service with Verizon. This service was never established due to issues on Verizon's end. Apparently their system would not recognize my phone at all, thus I was never able to make any use of their service. As their representatives made clear to me, my account shows no activity of any kind. After speaking with their support staff, none of their proposed solutions ever worked. Instead of a solution, they added a second phone line to my account, entirely of their own volition and entirely without my knowledge or permission, and they never informed me of this until I called them. Despite never actually providing any form of service, instead doing nothing more than wasting hours of my time, they are insisting on billing me $126.84.

I had service and it seem like my bill kept going up and up in price! I switched and I made my final payment on 9/20/2025 and received the email stating, "Thank you for your payment." Then tell me why they send me a bill a month later for 200$ when I had my service disconnected a month prior and then two weeks after that they send me another bill saying I owe the amount paid off on 9/20/25 again! Make it make sense because if I just paid my balance and none of the devices are on how do I still owe! Verizon is a SCAM!

It deserves 0 stars!! After being scammed at the Watching NJ store out of $830 trade value and the rudeness and lack of help by the perpetrators I decided to call corporate to try and get back my money. It took several calls of 45+ minutes to get a Supervisor (Luis **) who was honest and helped me get every penny back.. Shame on the reps who thought I would go away when they kept putting me on hold and lose my money

On November 3, 2025, I reviewed my Verizon automatic billing and discovered that my November bill had increased from $119.89 to $190.44. I printed out the billing and observed that my Veterans' discount of $35.00 had been removed and certain administrative fees had been increased, albeit minimally. But the increase in billing was a surprise and seemed capricious.

Found out Verizon charged use 10 dollars for the privilege of calling them to split off our account from a relative to start our own bill and pay them a larger monthly bill. Since the store can't do this they force you to call their main office then charge you 10 dollars to do it. Verizon don't you make enough money without ripping off your customers when providing customer service? Your owners would probably be the first ones complaining if a company did that to them. Come on Verizon don't treat your customers like this.

I think I finally finished a four month saga in cancelling Verizon home internet I never really had, but I am just waiting for the next billing cycle and any more collection agency notices. It started when I thought I may want to change internet providers at a second home I have in Reno for my kids to live in while attending college, and where I was at the time for several weeks. Verizon had a decent deal, so after having trouble with the Verizon app (since I don't have Verizon cell service) I went through customer service to arrange a new account.

Do not and I emphasize do not deal with Verizon. I have been a customer since cell phones came into being. The company was consistent years ago with pricing, plan information. Now I am seeing ongoing issues related to my bills and each representative you speak with has different information. I have been put on hold for unreasonable wait times. I work long hours. Dealing with Verizon has interrupted my work day and cost me time away from my business. My daughter was in Italy for two weeks weeks. Rep suggested not paying a flat fee but change the plan for the two week period. I did not feel comfortable with this solution however I was assured that when she returns to call and cancel the upgraded plan. Now told previous plan no longer exists. This is not just bad business; it is fraudulent. I have filed a complaint with the BBB. And of course my bill reflects a significant increase now. Looking into other carriers now. A disgrace!

I've been with them for 13 years (internet, cable, and home phone), always took care of my bill, now that I'm furloughed, I called to see what could be done to assist during this hard time and they treated me like I was nothing. Mind you, within those 13 years the internet service wasn't always great, yet, I was patient and went through all the nonsense. Now that I need some understanding, the customer service reps were nasty towards me (both of them), and uncooperative. I'm definitely going to find a better service provider who cares and understands it's customer' needs.

I was with Verizon for over 30 years. Cancelled my service, bundled with a different carrier, less money. They are still charging me for equipment. I returned and have a receipt. 5 months, no resolution they also continue to take money from my account for services I do not have. They owe me $150. I have made several calls to them, some lasting more than 2 hours, still no help.

I switched to Verizon from AT&T 'cause I was promised $250 gift card and the other phones when I surrendered paid off they never got paid off. I received a bill for almost $900. It was totally a scam what Verizon is doing. I had no information no matter how many times I called about the money after I sent in the phones. Now I’ve been putting the credit bureau and I have to pay 900 some dollars. Be aware of Verizon. They are scamming people.

Verizon sucks big time. Their systems malfunction awfully. Terrible connection quality in many places in Van Nuys. Even on the Walk of Fame my TWO YouTube lives ended abruptly on TWO different accounts because of the poor quality of the connection they were providing. Now I'm trying to pay off the remaining balance for a device. I got from them and their systems simply don't work. They cannot even process payment of around $700 online so that I can get rid of them.

I love Verizon customer service representatives in Portland. What I don’t like is feeling like Verizon scammed me. I took the WiFi for $35/month but I didn’t get reception at my house in Ingleside. I brought it in and the rep told me I had to take it to a UPS store, which I did. A few months later I was still getting charged monthly. I called and the Verizon rep (not Portland) had a hard time finding the router. She finally found it using the address the router was sent to. A few months later I was charged $300+ because I “didn’t return the router”. I called again and once again they could not find the item. I had to bring the UPS receipt to the actual store for them to consider giving me a refund. This sounds so much like a scam, it’s unreal. I have it a 3 because I like everything else about Verizon.

They have terrible customer service and very slow returning my call. They kept charging me, even though I couldn't access my account and haven't been able to pay it off and it keeps adding up. Verizon is the worst service I have had.

Listen here Verizon CEO! We left Verizon for good because of your horrible, overpriced phone service. Charging us double for limited data will never happen again. Went to T-mobile and now paying less than half for unlimited data. Never again will we use Verizon. And for you, I hope you sink like a lead weight!

Got 3 new phones and transferred 1 of my current paid off phones to a new line. Very disappointed at the fact that I was being charged over $400 for things that I didn't know about nor want. I paid this $400 for a few months due to me thinking it was because of the new phone/ line. I finally had time to sit and look over account. I canceled basically EVERYTHING that was added to my account that I didn't want. Bill went down to $219. Had to add protection to 1 line. Bill is now up $100. So now my bill is at $319. Now I'm not a mathematician, but how the heck does adding a $19 coverage to 1 LINE make the bill $100 more?!

It has become very difficult to do business with Verizon Wireless recently. They block me from contacting the customer service. We’re are about 17 people using Verizon Wireless in my extended family. And the prices increase every month with no reason. Very arrogant company. I’m not sure how long are we going to stay with them unless they make changes in doing business.

I switched to another carrier (for half the price Verizon was charging me on our 2 mobile phones) on October 9th, 2025. The new service provider asked me to obtain a transfer PIN from Verizon so that we could keep our current phone numbers. After being on hold for 53 minutes, the technician arrived to change out the SIM cards on our phones. He was able to obtain the PIN numbers from our iPhones so I disconnected the call. The transfer to our new carrier was fast and easy and our tower signal strength improved.

I ordered Verizon 5G Home Internet (the $30 backup plan). It worked for one week before dying, blinking red light, no internet. I spent hours on the phone testing it while I used up my wifi days. Support was useless; nobody reset my usage since I only get 7 days a week. Getting a replacement was another nightmare. Long hold times, endless transfers, and when it finally arrived, the new box had the same red light issue. I called to cancel, but Verizon kept charging me for a month while I waited for a return label that never came.

Horrible lies...Promotions ...What a joke. These subdivisions lie just to get a sale. Now I get my bill and it's triple the amount we were told. We are going with another provider... T-Mobile. So much better. Hopefully people can sue this company. What a joke. Horrible and I'm not joking.

Verizon sent me more SPAM emails than any company ever. I have, and will not, ever had a business relationship with them, been a customer, or even called them. They appeared to relish repeatedly violating the CAN-SPAM Act. Repeated phone calls were made to their so called customer service, often taking 30 minutes or more of being on hold, but the illegal solicitations continued until I purchased ad-blocking software. A company from hell.

I ordered a new phone for my business over the phone. It is past 5 days and don’t received the phone as of now. Verizon salesman promised to deliver within 2 days. Called Verizon. Too hard to get a live rep to find the status. Never again do business with Verizon business department. It is not good for business customers.

Bad business, stolen everything from me. Very bad immigrant stealing EBT, worst people in the nation, will play mind games, not a employee but the owners and a customer won’t believe it unless you wake up to nothing.

David ** was a tremendous help and a 5 star employee. He was very helpful when no other Verizon employee or store would help. He deserves to be employee of the year. He works at the Vineland NJ store at 1181 E. Landis avenue.

I have been with Verizon for over 30 years, starting when it was Cell One. They have lost all professionalism, and the overseas third-party representatives seem indifferent to customer care and service. Stay far away.

Verizon is the worst company. I would give them a -5 if I could. I left after 20 years due to their incredibly high prices. I have always paid on time and when I left they turned over my last payment to their collection dept. I paid on the 12th. Went through my bank on the 13th. Around the 22nd they made contact to say the bank reverse the payment. I now owe a bounce fee. I called my bank to find that wasn't true. Next thing I know I now owe 90 and they can't help me due to it's all turned over to the collection dept. They told me I was wrong despite the bank statement and letter from the bank.

I have been with Verizon for more than 35 years. In the past years with dropped calls, as we only use Verizon for our phone, our monthly rate has increased 40%. All loyalty programs removed. On service, I was talking to a machine which did not understand me, transferred to an agent who analyzed and said sorry, couldn't do anything, and then to a supervisor, who virtually said, "If you don't like our new policies, deal with it" and hung up. Time to switch to another carrier.

God awful computer system causes countless errors and bugs, then their god awful customer service fails to help you in any capacity whatsoever, then their god awful pricing slams you with a huge bill you weren't expecting, and the cycle repeats itself. Their call centers are filled with untrained and dishonest people who can't be trusted as far as you can throw them. The only luck I have ever had was with ONE specific store local to me that maintains integrity in the way they do business. Will not be returning to Verizon ever again now that I am with US Mobile.

The worst company in USA. Actually that is “0” stars… I paid for nothing. The agent offered me 300 mbps for $40 and a mobile line for $25. Actually, that was a plan 25 mbps. I used this service just for 3 days and disconnected it. I returned a modem and paid $13.60 as a total amount. In a few days I received a bill for around $120. I had a conversation with a customer service and spent for that a few hours. In a few weeks I received a new bill with amount of more than $22. So, for 3 days of service I paid around $36. If you don’t want to spend time, nerves and money, never deal with Verizon.

It's as bad or worse than going to a USED CAR lot. Verizon lies about everything. Recently I visited my local store to add a 5th line to my account. They said if I bring my own phone they would only charge me $10 a month plus tax and would waive the activation fee. When my new statement came they had not only charged me an Activation fee $40, but had added a $10 hotspot fee I did not request. Unfortunately they did not stop there. They added a $900 Bring your own phone FEE! for a phone I have already paid!!!! Then they give you a $25 credit against this new fee for 36 mo. In other words you owe them $900 for a paid phone if you don't stay with the service for 36 MO. This is disgusting. DO NOT GET ANY BIG PHONE COMPANY PLANS. Buy a phone from Walmart or somewhere else and get a prepaid plan. Unless you like getting ripped off. I can't believe it's even legal for them do this!

I've been a Verizon wireless customer for 13 yrs and I must say their customer service skills are very poor!!!! Verizon wireless isn't customer friendly at all! Instead of enlightening you about your bill and what is sufficient enough to keep your account active, they don't. Not even if you speak to a live person the day you make the payment. Of course not, they rather turn off your service the very next day. So this way they can charge you a $20 reconnect fee. And then act as if they are doing you a favor by waiving half the fee and saying that their poor customer service skills is justified. Shame on you Verizon Wireless!!! When you've got four lines or more, that $20 is like another phone line or two in itself.

Been a Verizon customer for 8 years and I guess they have grown too big that they don't care about customer service no more. They have been charging me for 17 months of iCloud on an Android phone call to resolve matter. Customer service lady said it would be fixed. Looked at my bill not fixed. Call back. Other lady said it would be fixed. Still not fixed. Call back gentleman, says there's nothing he can do, only 6 months credit because that's the policy my **. I have to hire a lawyer now because I'm going to sue them for the $170 and I'm going to switch services. We all know that a lawyer is going to go for the gusto and not for $170. They are clearly in the wrong. They stole money from me that was not righteously theirs and they bank on everybody looking at their bill every month. Well you should be able to trust a company that big

The first time I called, I was transferred then hung up on shortly after I began speaking. The second time I called, I was transferred 9 times and on the phone for a hour and 30 minutes for something that should of took 20-30 minutes. I was transferred between several advocates from the same department that would say they are transferring me to the correct department and just transfer me over to another representative in the same department. The last actual representative I spoke to, I asked to speak to his supervisor.

What can I say but bless their heart. After ever-increasing bills, I dropped VZW on July 9th this year, after getting a new phone and number from AT&T. Every month since then I have been billed for the old phone line. Evidently, the guy in India I had canceled my line with had trouble, so he just didn't cancel me. The second dunce saw the issue and said it would be fixed and I would owe nothing. Then I got a demand letter in October saying I was late on payment, for a phone line I dropped in July! Finally asked for a non-mentally challenged person who knew how to do their job and supposedly I am finally broken up with Verizon and owe zero dollars.

I bought new phones and they changed my plan without asking me and they took away my  music service and also the Disney Bundle. I activated my Netflix service that they offered me for $17.00 and they were charging me $27.00 because $10.00 is to enter into the contract and that's it, they didn't tell me. I'm so upset.😡😡

My fix monthly bill keeps increasing every month, Verizon employees gives different answers that does not make sense, they quote different monthly bill prices, outrageous lies, eg my phone is -$86.00 and Tablet is -$30.00 that's total-$126.00 per month, Verizon employees gaslighting says no it’s-$150.00, and every month they add on -$4-5 dollars as surcharge, and the employees have more lies and can’t explain why the surcharge.

Am extremely disappointed with Verizon Wireless. They refused to cancel my line 407------0284 and obstructed the return of a device advertised as “FREE”, even after sending a return envelope. Representatives gave misleading, contradictory information for over an hour, repeatedly ignored my requests, and treated me with disrespect and condescension. Their behavior borders on discrimination and unprofessionalism, creating unnecessary stress.

I am trying to switch from T-Mobile to Verizon but I think I'll cancel! They are unable to provide me any update on my order and I have no clue when I'll be able to actually switch to Verizon. Placed first order on 6th Oct got canceled without notice. Second order the staff have no clue. Their customer service sucks! They have different service of order online and different if you order via store! And Verizon has no clue what’s going on with either of them.

I had chatted with Verizon about canceling a pending order 4 times but the last rep I got really went out of their way to help me and make sure it was taken care of. Best customer service I have had! They got me a discount on my service for 12 months.

I came here to leave a review & I can see that I am not the only person having issues with Verizon & their staff. They have lost yet another customer. I have been with them for about 5 years now. I have paid them a lot of money for multiple devices but after recent events I will never do business with them or recommend this phone carrier to anyone! Long story short they do not care about their customers at all and each representative with give you a different answer every time you call. The wait times are ridiculous and their steps are so repetitive & then call drops just as you're being transferred to someone else.

Switched to Verizon after they said they would give me money to pay off my old phone. They sent a virtual card that isn’t compatible with Apple Pay. I called them and they said I could only use the money to buy new products from Verizon or to pay my Verizon bill. They are liars, customer service stinks, and service is fair at best. Don’t believe Verizon as they are dishonest.

I was a Verizon Wireless customer for decades before moving. My new cellular service is THREE HUNDRED dollars less per month and Verizon is still harassing me months later for money that I do not owe, despite having been a loyal autopay customer… and despite having paid THOUSANDS to disconnect/pay off devices when I left. Vampires are real & most of them work for Verizon.

I have been with Verizon since I was 16, now 42. Their service in beginning was unmatched. They were Ritz Carlton level service. However it has declined so bad, even die hard fans like me, had to leave this month. They are so shifty the last 5ish years. They tricked me on getting a new "Free" phone not knowing it was 3 year payoff, so if you want to get a new phone you pay it off for 700 a year later. Then they tricked me into lowering my bill by switching to new upgraded plans, because it would lower the monthly bill.... Only to find out month later the Bill would go up. It kept going up. To the point it was near double.

I’ve been a loyal Verizon customer for over 22 years, but my recent experience was deeply disappointing and unacceptable. On October 19, I placed an order for a phone with in-store pickup, expecting it to be ready within two hours. Days passed, and I still hadn’t received the device. The store staff informed me the order was “stuck” and couldn’t be fulfilled. The manager was dismissive and told me to cancel and reorder—essentially asking me to pay for two phones and wait days for a refund.

Do not waste your time with Verizon. They constantly repeat that you are the best part of Verizon, when in fact they are the worst part of our day. They refuse to help you with the concerns that you address. All they try to do is to get you to say everything's okay when in fact it isn't. They take no accountability for their actions. They constantly blame it on someone else and tell you that they are so sorry and they are willing to do whatever it takes to make sure you have a great experience. All it would take is for them to do their job and get us off the phone. We don't need to be on hold and beyond these calls for hours on end.

Changed from AT&T to Verizon. Worst mistake ever. They gave me my price of 140 and first month bill 350. They wouldn’t change it when called. Been a home customer over 15 yrs but will be going back to AT&T for cell service. Pretty bad when they can’t keep their word. Will never tell anyone to switch to them. They got me this time but won’t happen again. Hopefully no one else will deal with these people. So DON'T BELIEVE ANYTHING THEY SAY. YOU WILL GET RIPPED OFF.

Few days ago I walked in to a Verizon store in Bethesda Maryland. Verizon advertised T-Mobile customers, "If you bring your recent bill from T-Mobile, we will give you a better deal and free phone with that deal you will be locked in for 3 years." The salesman took my document bill and said, "You should get everything you have with T-Mobile" including obviously my perks with T-Mobile which was free Apple TV and free Netflix with ads as long as I stayed with them. That evening when I got home, no Netflix and no Apple TV except the free 6 months that they offer for anyone, I tried to do the chat thru Verizon app with no success till midnight, the next day for 3 hours plus with no resolution and lies.

I just joined Verizon Wireless this year and have been a Verizon Fios Customer for 3 years. I needed a new wireless service and figured their mobile plus home discount was a good idea, since I already had home internet through Verizon. I have spent at least 5 hours trying to get the discount applied to my bill. They use a different accounting system for Fios and mobile and combining the two is a challenge on their side. It's not worth the discount, if I ever get it, when you have to fight for it for hours and hours due to know technical issues. And everyone on their end is saying I should get the discount. Save yourself time and use a different carrier.

This is a an absolutely horrendous company! Traveled overseas and got their international plan for 2 lines $100 each for the month and could not activate it at all in the most needed time. Accidentally shut my phone off and turned it back on and the service worked. No way to reach a taxi or their customer service (doesn’t exist). When I got back from my trip a bill for $856.00 was waiting for me. Tried to resolve and talked with people that hardly spoke English and terrible line quality. Like call back in the days from a street phone. Have to get out of this service asap. Hope to save some of you from making a huge mistake. This company has lost everything that it once was and I will never be going back.

More than 30 days to transfer service from AT&T but always coming back with answers like phone locked. Transfer pin provided. Finally tried to switch to Infinity but now Verizon blocked the number and giving run around.

This company repeatedly, fraudulently scams customers - it is shocking to me that this company has not yet been shut down by the US government. I can’t express how many negative experiences I have had with Verizon. This is a group of scammers that purposely make dealing with Customer Service very difficult so that they cannot resolve issues.

money, their time is more important than yours. Terrible.

I ordered 25g wireless mobile Wi-Fi yet the store wanted me to sell what was in store and all I needed was sim card and activated them. I came home and try to call them to do on phone well to do same thing in store will it will cost me 100.00 just to get both activated. That's way out my way and there was not no way there was gonna help me out on a deal. Sales is very poor and looks like bad Services. Now I might have to retire. Hope I get money back. Sad. They lost customer today and I sure will pass word down to how bad this is plus more.

Verizon is sneaky and misleading...go somewhere else!! I have been with them since Alltel. I have never had any other carrier, 30 years!! They are horrible!!! They are so sneaky, they promise one thing and do another and all the sudden you owe them $$. You file a claim with 0 deductible, and you pay $200...run from this company!!!!

Verizon has lost the plot. They tried to change my base plan after I used an international plan for a month. By the way, it took 45 minutes on their app and phone to cancel the international plan- they intentionally make it difficult. Dealing with an ** gentleman that I could hardly understand, he said my old plan was no longer available, but the new plan had better quality. For an increase of 27%. Note that I hadn’t had any issues with voice quality or dropped calls anyway. After threatening to switch carriers, they offered some temporary discounts and after haggling for 20 minutes, he agreed to give me my old price. This is the same bs that cable companies do, but I didn’t expect it from Verizon after 20+ years of being a loyal customer. Guess what Verizon, I’m switching anyway. What a money grab! When I got on their site to complain, see the pic below.

I was unfortunate enough to require assistance from the Eagan and Maple Grove Verizon stores, in which they were absolutely no help. Dealing with anyone at Verizon in person or on the phone feels like some kind of unethical hustle that they are all in on. I have never been more frustrated with customer service in my life. Three store visits and several hours on the phone to still be dealing with the same unresolved issues. Verizon needs to close their doors for good.

I have been a customer for almost 20 years. Was told we qualified for new phones when our phones became USELESS,, tried Verizon sore in Belfair WA., and told, "Don't care what Verizon told you, we don't do free, upgrades without 2 year contract," went to Walmart, told taxes only charged. Paid in full only to get a bill for almost $100 extra for upgrade fees. We are now researching new phone services. Absolutely disgusted.

I am a senior citizen and a Verizon employee tricked me into a free phone for senior citizens and said my bill wouldn't be over $60 a month. He lied to get his sale and my first bill was $130 so I tried to cancel my service and they refused to do it until I paid the $130. So Verizon scams & bullies senior citizens. They must be having a hard time financially if they're telling their employees to bully senior citizens to get a sale

Customer service is the worst. I was on the phone half a day with Verizon customer service with no results. I was told to go back where I bought the phone. Terrible service. When the store Rep Tried to help I got the same result. Verizon hires incompetent customer service people.

I am here to share the most deceitful experience I have ever experienced in my life from Verizon Wireless. The issues I will explain detail false marketing, customer relations, chronic lies, customer service, no resolution, illegal and unethical behavior. 1. False Marketing: On 10/8/25, after being with T-Mobile for 22 years, I saw a commercial from Verizon for iPhone 17 devices on us + bring your bill and we will beat any plan. This looked very appealing. So, I called a Verizon Sales Agent with a location code of **. I explained I currently have a 7 mobile line account along with 3 watches. Totaling 10 lines. I explained I am a military Veteran. I communicated; I 2 of the 7 devices with T-Mobile had high balances, as they were recent trade ins (Balance of $965 & $937). Agent ** communicated to not worry as Verizon has special promotions to bring in new customers.

Verizon is a terrible company. They tell you one price, and when you get the bill, it's much higher. They lied, they ripped you off. DON'T DEAL WITH THEM. FIND ANOTHER COMPANY. It takes hours to solve a problem, to bounce you from person to person.

On August 30, 2025 we paid taxes on 3 iphone 14 new account to be delivered on Sept 5, I called to see why we have not received them. They told, "Oh the order has been cancel. We are out of stock." One phone was a birthday gift. She still has not received and here we are October 13, No Refund, No Phone, No Nothing. After 11 phone calls 2 hour each call spoke with the executive and sent in bank card receipt and information was promised on every phone call free activation iphone 16, they will waive first month bill and a visa prepaid card 250.00 but all I have to do is pay taxes again which I will not until I get a refund or apply my refund to the new taxes which they cannot and to think we shut off our phone service to go to Verizon so with that being said they're all talk no action. Have yet to see anything on their mistake.

Absolutely horrendous experience with Verizon. Been a customer for 21 years. Ordered an iPhone for my son on September 30. Verizon promised shipment the next day with delivery two days later. Bottom line, after four inquiries on my part with no updates from Verizon the phone never shipped. My last contact was two days ago when they promised it would ship the next night. I woke up this morning to a message saying the order was cancelled. No explanation, no apology.

I'd been paying almost $50/month over AT&T and STILL remained loyal to Verizon until I learned that multiple people could not reach me. Yes, you read that right- people calling my phone were told I was "... not currently available to take their call" but were not allowed to leave a message. On my end, no call ever showed up. When presented with this concern (I a school from this number), Verizon wasn't real worried about it, EVEN WHEN THEY THEMSELVES COULDN'T CALL ME. (BLOODY HELL... WHAT A JOKE OF A COMPANY.) Loving AT&T and saving $$$.

Customer service is the worst… Perk are a joke. If you already have let’s say a Google One account and want to use the Verizon perk and save $10 a month, good luck. Doesn’t work. There’s no satisfaction, but they’ll offer you $10 if they can’t help…. It’s a joke, I’m looking to move to a different carrier, like AT&T. Phone works and pretty decent area coverage, they got that going for them.

I’ve been using Verizon Wireless and home Internet for the past three years due to a contract agreement, but now it’s time to end my Verizon services altogether. I can’t express enough my disappointment in the lack of business ethics and as well as accountability shown by Verizon employees, this meant from customer service representatives to store managers. Over the past year, I haven’t received any verification text messages from Verizon, even though I receive all other texts without issue. Despite contacting Verizon customer service and technical support multiple times, no one has been able to identify or resolve the problem. Therefore, I wasn't never able to login my Verizon account to check the activities as well viewing the monthly statements. Calls made to Verizon CS many times, nothing was resolved, it was just all waste of my times.

I have been with Verizon before they were Verizon. They have gone downhill so far that the customer service they claim to be proud of does not exist in any way. I lost my job about 2 weeks ago and am trying to get on my feet. I spoke with Verizon about making a payment when I receive my paycheck on Wednesday. I told them my check was only 1/2 a week and was about 700 dollars. They said that I had to pay at least 800 to keep my phone active. Also, they are going to charge a 10.58-cent charge for calling to get help. They lady who said she was the supervisor sounded confused about what was going on and if I was still on the phone. When she picked up the phone, she was mumbling stuff under her breath and asked me about transferring my service to them. As soon as I get paid off what I have with them, I am transferring my phone service to a better company that is more reliable.

Please do anything I beg you. Do not join this scam, worst company in the existence of any corporate business. I can't explain this Enough. They steal from you. There is no discount. They get it back plus more for service that you can get somewhere else. They don't answer. They don't help you unless you are currently giving them $. They won't help or talk with you. They made it so you can't even give them a bad review on Google.

This is a scam! They promise fast internet and get you something that will not even load a Zoom Meeting! I cancelled my services and still got a charge of $200 to my account! Do not ever hire their services!

The worst experience trying to get a person on the phone. After 10 calls I finally drove 12 miles to a store to get help. She said she even hates trying to call to get help. She was able to resolve it with out contacting Verizon.

They gave me 20 days of free use. I used for 3 days and turned it off. I wrote in support and said that I want to disconnect and return the equipment. They said they couldn't find me. But they demand money for a month and brought down my credit rating and set collectors on me.

By far the WORST customer service and tech support, not only incompetence is astounding. No help, just an offer of upgrades and for me to spend more money. Not only did I not receive actual help but I was told that I needed to head to the nearest store and even then they might not be able to help me either. I don't know what they train them with other than a text prompt sheet for certain questions to be memorized or read off when asked a corresponding question. The automated phone service is worse. It will not allow for response until it has completed its entire speech and refuses to send you to a representative unless you ask for it first before providing any information.

The billing staff are among the dumbest people on earth. They lie and make promises that are NEVER TRUE! So tired of this company. I believe a change is in order, AT&T has a new client because of the stupidity. Do not trust the billing department with your bank information.

This company are scammers. They added plans the I have never requested like the Verizon cloud. I called many times and talked to many representatives to cancelled that 5.99 dollars every month, ending it activating it again, bad experience, bad service. Please let’s join us together and open a case against them.

Avoid Verizon. The customer service hardly speak any English and refuse to refund unauthorised and unlawful overcharges. For more than 1/2 year the $200 are still not refunded and despite I have complained many times and I was promised to get the refund in 2 weeks I still did not get anything for over a month. Even their iPad coverage and mobile hotspot (I canceled immediately but still have not received the refund) and cell network is poor almost everywhere in SE Florida. Got just excuses and promises for so many times. Don't waste your time and nerves - just look for a better provider

Overall the performance has been pretty good with the expectation of throttling however I'd parse this with the need for more clarity in person sales on new offers stating any phone trade in for no fee to continue with Verizon. Misleading and phone overpriced google pixel pro $1100.00 not stated. Too late signed now. Otherwise alright. Not a fan of AI on customer service end. Prefer real humanoids.

I signed up for 5G Home Internet and canceled within 2 weeks. After cancellation and receiving my final bill, I could no longer access my account online or through their app. It takes finagling and going through other departments to actually speak with someone when you do not have your mobile phone and account number assignment for the home internet, which you can no longer access since you can no longer login.

I have to say that Verizon is so absolutely horrible but not the worst. Verizon is an absolute rip off and there is no care for customer service. No one speaks English. Prices are overpriced. What other choice do we have? Coverage is a lie! Reception doesn't work half the time and dropped calls and service happens all the time.

If I could give negative stars I would. I have spent countless hours on the phone and been promised loyalty discounts and bill corrections that have not happened. My bill goes up with no explanation. As soon as my contract is up I’m switching.

Two days after activating a new iPhone 17 Air the screen went black. All the suggested trouble shooting didn't work. Phone was still on but screen black and unresponsive. Then, the biggest nightmare consumer experience began. What should have been an easy replacement under Verizon's 30 day replacement guarantee turned into five days without a phone and almost six hours (mostly on hold) with Verizon. They (Gary S. Tier 2 customer support) placed the wrong replacement order and somehow "locked" my number from proceeding with a replacement or activating my old phone. Gary S. promised to call me back but never did. This event should be investigated and the proper corrective action take.

This is very long but important to know before you consider doing business with Verizon. Verizon use to be a reliable business with good and helpful customer service. I did business with them for twenty plus years. I should how bowed out several years ago. I’ve never seen a business go so far downhill. They are now dishonest and offer pretty much nothing in the way of customer service. Oh they talk the talk if you actually talk to someone and walk the walk but underneath all they offer nothing but bs. And their rates are ridiculous and they charge them at will.

I’m writing to formally express my deep frustration with an ongoing issue that has yet to be resolved despite multiple attempts and significant time, energy, and money spent on my part. I have now attempted to order a phone from Verizon three separate times through your online system. Each time, my order has been canceled due to fraud verification issues—even after I submitted the required identity documents and was told the issue was resolved. Yesterday, I was assured everything was corrected. However, the order was canceled again. I called in for what is now the sixth time, spent more hours on the phone, and was told I needed to reorder and pay again—bringing my total payments to $270 for a phone I have yet to receive. To make matters worse, I was told today that my identity could not be verified using the same documents that previously cleared. This is absolutely unacceptable.

Without a shred of doubt, Verizon Wireless is the worst company I have ever dealt with in my entire life. No company even comes close to the level of mistakes and issues that Verizon has caused me over the last two years. Since the FIRST DAY walking into a Verizon store it has been a nightmare. First they ordered the wrong iPhone on my plan. So they reorder the device, but they order the wrong Apple Watch. So they place a reorder again, but they don't enter the same promotion from the first order. So then they cancel my account completely and start over. But now it takes 30 days for the system to wipe my information for a new order, so I have to wait.

If I were you I wouldn’t go to Verizon downtown Detroit because workers will act like they are helping you but which they're really not. If I were you I rather go to another Verizon store. Don’t go downtown Detroit on Woodward. They said I had to wait until 5 o’clock to activate my service. I waited until 5 o’clock. My service still come on then I went back up there they say I had to wait until 24 hours to activate my service. Still didn’t come on.

Terrible service, useless, untrained agents, poor customer service, they behave like robots, they make money doing nothing, without any consideration for customer loyalty, I do not recommend this phone company at all, once your bill is overdue there is no way to talk to anyone, they treat customers like garbage without any attention. The prices are ridiculous. 5 years with them without any consideration!

I have had the most awful experience when attempting to purchase and use an internet gateway and phone service through their business section. I would highly recommend never doing business with Verizon!

Verizon is the absolute worst SCAM company there is!!!! First of all their full home internet WILL NOT reach your entire home off of one modem, it does not have the range!!! I have a 1500sqft home and I am very disappointed. The modem they send you has a 20ft circular radius at the least And when you ask them for extenders, they will send you one but for an extra fee monthly for renting that extension, full home internet guarantee right??? Noooopeeee!!! I had to buy WI-FI extensions off of Amazon for my home cause it was cheaper.

To Whom It May Concern, I am writing to formally file a complaint regarding the unacceptable customer service I received when contacting Verizon Wireless on 10/1/2025 regarding transfer PINs for my account with eight lines. On my initial call, I was told incorrectly that one PIN could be used for all eight lines. The representative gave me “123456” or “000000,” neither of which worked. I called back later and was disconnected/hung up on. At approximately 8:25 PM EST, I reached another representative who placed me on hold for 15 minutes, only to return and tell me that I would need to go into a store to obtain the transfer PINs. When I asked why I had been left on hold for so long, the representative became angry, rude, and disrespectful. He refused to provide his supervisor when I asked, saying “NO.” He refused to give me his name, saying, “Why would I give you my name so you can use it to try and threaten my livelihood?”

Just got a notification saying that Visible Wireless privacy policy will now be that of Verizon Wireless. In order to choose my privacy settings I was told I had to log into Verizon Wireless. However I'm not allowed to create an account and log in because my phone number is not considered a Verizon account (Visible Wireless). This doesn't seem legal.

If I could give a rating of NEGATIVE 1000 for Verizon Wireless, I would. This is regarding moving my daughter’s phone onto her own plan. I walked into a Verizon Wireless store in Hagerstown on 9/22/2025, and was told that I would need to make an appointment at a Store with my daughter present to move her off of my account onto her own–that this was the only way. I made an appointment for 9/24/2025 at the Columbia MD Verizon Wireless store for 4:00 pm.

I called Verizon on a Friday evening after dealing with a battery issue for quite a while, I completed a replacement order. (So I thought) I was advised the replacement fee was waived and given an order number. I waited until Monday to follow up as I knew it was a weekend. I was told the order didn’t go through and I needed to leave find my off. I turned it off and expected my delivery Tuesday. Then reached back out Tuesday as I had yet to receive any email communication from the start. I was then advised the order needed to be cancelled. I’m beyond frustrated as the additional insurance won’t cover the device as it is a warranty issue and Verizon won’t complete the warranty claim. I’ll be switching (all 4 lines) to AT&T this weekend and just be done.

Unbelievably poor customer service. 30 minutes on line waiting for customer service and I never did get help. At the minimum, they could give an option to call you at THEIR convenience, like any other company who cares about their customers would do. After our son died, my husband wanted to keep his iPhone and switch his service over to it. I had no idea how to do this, so I called, went to the Verizon service and called. Everyone sends me to someone else or simply doesn't answer the phone. Do they have any idea how painful this is? I doubt it, and I don't think they would care if they did. They must have too many customers.

The connection speed is horrible, it won’t stay connected on the road. So much for 5g anywhere anytime. On the bus it won’t stay connected for videos and then at home it struggles to keep it above 420p and it stutters all the time.

After a severe lightning storm, my cell phone went into SOS or had no service at all. My husband’s cell phone was fine in just > 24 hrs. I spent most of 3 days online with Verizon trying to resolve the issue, to include going from physical to virtual SIM. They determined that I needed a new physical SIM on iPhone 11 Pro. They said that it would take over a week to have one delivered. I decided to visit the local store to pick one up on 08/01/2025. The store was already packed 10 mins after it opened. We signed in with a representative who also requested our PIN, which we gave him. He refused to just sell us a physical SIM, stating that they were required to install it. After a long wait, we had to leave for an appointment. I called the Verizon support line and requested that they mail the physical SIM, to which they agreed.

Absolute WORST customer service. Impossible to get true prices on upgrade lines until final checkout. Promotions are not honored. Trade-in was a rip-off. Phone costs much higher in the end. After many years with Verizon, I opted for Total Wireless...Absolutely horrible experience with them too. Let me begin with the phone itself. I purchased the device directly from the Total Wireless website and due to the high price, opted to finance it through a third party. No issues with them and even paid off my account a few months early. So the device is locked to the network, had been active for 16 months, completely paid for, and they were refusing to unlock the device and kept getting the run around of excuses and told I didn't meet the requirements to receive the unlock codes.

Customer service has a bad language barrier. Not giving any options. Supervisor tells me my phone will be disconnected if I don't pay the full amount of 270$ when 3 days prior spoke to them and made a pay arrangement. Supervisor didn't want to help me. Kept asking if I could make a payment now or service will be shut off. Been with them for 23 years.

We have been loyal customers for 18 years and they took away Our loyalty rewards now. We went from 196 to 204 a month. It is only $8 but it is the last straw. The customer service in Deer Park WA is worse than bad. They told us we would be happy elsewhere when we wanted to get a lower bill. This jerk would not even look up from his computer to talk to us.

I was a Verizon customer for 7 years until my account was hacked last July, 2025. A hacker was able to order 3 earpods worth over $200 each under my name. The customer service had promised to cancel the order from my account but never happened. It stayed in my account & they even suspended my account because we refused to pay the amount that we never authorized. We were left without a phone service to use. I had to open a new phone number through another phone carrier. It was soooo stressful! 😢

After over two decades with Verizon I will be switching carriers. Verizon’s customer service has gone WAY downhill. I’ve been lied to over and over again by employees and the managers don’t care. I’ve never been spoken to in such a rude and condescending manner.

For years I heard Verizon was the best so when I got the opportunity to leave ATT and try Verizon, I jumped on it. BIG MISTAKE. I've made the switch about 3 months ago and haven't had one day of good or consistent service. I went with a business account bcz they made me an offer I couldn't refuse, 3 lines for $120 with 100g Hotspot and internet. I also got the new Galaxy Fold 7 for around $25/mo, and IPhone 16 Plus for $10/ mo, and a Galaxy S25 for $1/mo, and they paid off my ATT devices.

I had been with Verizon for 18 years. Clearly paying a much higher price than if I had gone with other services. What finally motivated me to make a change is when they added 45$ to my monthly bill. When I asked about it, I was told they had stopped their "loyalty" discount...so clearly my 18 years of paying a high rate to them was of no value. They had also been charging us for a "plus" plan we did not asked for or agree to, but when I asked to stop it, they said it was bundled with something else so would cost me in another way if I stopped it.. Today I paid off our phones and am changing services. The best they would offer me for 2 lines cost 170/month...multiple other providers offered the same service for 70$. Verizon is very expensive and clearly has no "loyalty" to long term customers.

They lied and sold me a 3rd phone with a new line and promised million times my bill will drop by $20. later I found out I am being billed for $55.00 more than original bill.!!!! Extremely upset and feel like biggest fool.

Horrible customer service that has gotten even worse. I have had Business accounts, post paid accounts and pre-paid accounts (which is the cheapest for the same service) with them. Call any number and a bot insists on helping and you end up going in circles with the bot after having to listen to lengthy messages about how they are here to help. After long bot engagements you get to a customer rep who then transfers you and you go in circles again with the reps who then tell you to call the number you just called.

They increase bills with no warning or notice! And then claim they need 2+weeks to find you a loyalty discount to bring your bill back down to the amount you agreed to pay in the first place. Definitely not good for people who budget their money.

Overall, I have been having very poor service, I get one bar (barely) and get horrible connection if I get any better. Further, I frequently do not receive calls and messages during important times making me miss work calls and calls from my family and access OTP's. Overall, I have had the worst experience with Verizon and its connection. Thankfully, I have a second phone with AT&T that gets me data at different spots where I get nothing with Verizon, 10/10 would never recommend Verizon.

After 20-plus years of loyalty, they have really gone downhill in customer service area, to say the least. It's terrible to get in touch with an agent. Then, when you do, finally reach an agent, they are poorly trained and have no idea what is going on. They quote me an email that I haven't used in 20 years. They said it was the only email they had, yet I received an email when I just paid my current bill. Crazy!! They refuse to say they're wrong; they say, "You don't need to worry." YES, I need to worry when I get incorrect information! All I was doing was removing international calling, which I had put on for a vacation. Nothing else. They made me change my Verizon plan, call back to change it back after my trip. REALLY??

I was with Verizon for 25+ years with 5 or more phones on the plan. Their customer service went downhill quickly. Once customer service was outsourced overseas it was pretty much impossible to get good customer service. They are heavily marketing their increased attention to customer service but this is not the case at all. Back in the day, they were attentive and willing to help solve issues. Today, you get a different answer every day. So beware, customer service is non existent with Verizon, you will be a small fish in the sea to fend for yourself.

Every time I called, I was given a different price. The staff are poorly trained, and I had to repeat my information over and over. When they want to charge you, they find your account instantly, but if you have a problem, suddenly they “can’t find it.” It took over an hour to try to resolve a simple issue, and nothing ever got fixed. My account was never even properly started, I decided to cancel the business account. They told me to return the router and phone I never used. I sent them back with proof, but they keep claiming they never received them.

I have been a loyal customer for 22 years for them to increase my bill for NO REASON by $32/month. That's $1,200 a year. When I contacted them about the change there was nothing they can do to fix this issue. You're telling me a $2 BILLION can't fix my bill that I didn't make any changes to???

Thirty years with Verizon with nearly 200 phones under my cost obligation (through companies I own) and I have NEVER been treated so poorly, by such incompetence and those who lack any care. This company is the worst I have ever dealt with and that's sad, as I've been very loyal. So much for that!

I have been a customer of Verizon for 19 years and customer service has gone downhill. I am frustrated from hearing different things each time you call. Do better training Verizon!! I have been lied to about when I will be getting my new iphone 17!

Be very wary of Verizon. We switched carriers to T-mobile, (which I’ve been very impressed with their coverage and their customer service) at which time we still owe some money on phones to Verizon. We were sent an email not an invoice saying we owed a certain amount left on the phones and we had till the 28th to pay them off, but I got up on a Sunday and they had already pulled the money out of my account 8 days early which was a substantial amount without any kind of invoice proving what we still owe on the phones and we were also misled on when they were going to have 5G out in our area when we first signed up, so be very wary of Verizon and their business practices

Verizon has been a complete nightmare. I was misled from the start at a so-called Verizon store that never disclosed they were not an actual Verizon-owned location. Only later did I realize it was an “authorized retailer,” and by then I had already signed up for a plan under false pretenses. The plan costs I was promised were never honored. My bill has been different every single month, and I still haven’t received the discounts or reimbursements I was guaranteed. On top of that, the coverage is weak, and customer service has done nothing to resolve the issues.

This is the worse company to have ever existed. They said it was 38 minutes waiting for an agent and it took over 2 hours and nobody picked up. The worse customer service experience ever!! And bills that do not make any sense. They keep increasing the prices month to month. I do not recommend this company for your business.

So disappointed in Verizon Wireless. I've been a customer for over 12 years. I've never missed a payment. I needed a new phone so they have a promotion to upgrade and get a new phone for free so I do then they tell my credit score is good enough and I can't have this promotion deal so I ask to speak with them. Never get a call. They charge me full price for my phone. I'm just done with this company. Loyalty means nothing.

Terrible company. Long wait times for customer service. Overcharging constantly. No coverage at my home and they wouldn’t do anything about it despite me being a customer for 3 years. Sooo painful cancelling service. I will NEVER go back to Verizon.

I purchased 2 iPhone 16 pro max and the sales rep went after Me and added an iPad to My account FRAUDULENTLY!! When brought to the store Manager's attention, She did NOTHING! I really feel like She knows about the fraudulent things they do over there, because it's like she wants nothing to do with it! I hadn't seen her since she told Me when He'd be there, so that We ALL could get together and talk about it. I went back and had to deal with Him Only! God only knows where She was, She wouldn't come out. He lied about things He told Her. He LIED and said that after My purchase of the phones, that I came back and got an iPad, is what He told Her. When asked about it, He denied telling Her that. Then He started deflecting, talking about the bill, how He was going to have it lowered etc. because of the iPad.

How bad does a company have to be to have one star review from its customers and multiple reports of them over-billing or billing a number higher than what they quoted their customers before the government steps in and closes the company for fraud. This is criminal and I will never deal with Verizon again. I hope they get shut down as these incorrect billing errors of $10 and $20 a month times the millions of customers add up to stealing millions from America.

Bill increase for no justified reason. Accept for the fact of the freedom of choice of how what is convenient for me to pay my bill. Verizon's service has been recessive over the years since I have been a loyal customer.

When I got the 14Pro when it was released, I purchased Verizon Protect and when the phone battery was recalled for the 14Pro, we had them replaced on February 15, 2025. However, that battery they put in made the PMIC start glitching and now the phone resets over and over again. It’s a manufacturer issue and they refuse to replace it along with Apple, who also refuses to replace it with my AppleCare insurance. You’ll see that review shortly.

Customer Service is horrible. A surprise charge hit my bill, and I called to try to understand it. I was directed to chat messages. I spent over 3 hours with 2 different representatives and was told I would receive a credit on my bill. The bill came and went and of course no credit. I called in again and this time refused to be redirected to chat. I spoke to a representative for over an hour only to find that they are doubling down and now say I will get no credit and owe for the $80 overage charge. I explained that I switched to unlimited data on the day the overage happened and was told I would have no charges. He said that did not matter. Ok. After 20 years of paying over $200 a month for 3 lines, I am done. I hope they enjoy my $80. I will never give them another.

Biggest SCAM! They change the bill amount every month - with no reason. Even after spending hours on the phone, nothing gets resolved. If the price doubles, they promise a credit back — but the credit never comes. They abuse business accounts hoping you will not wasting your time calling again and again. TIME IS MONEY. Avoid them! Do not purchase their so-called ‘deals.’ They never keep their word, even when you have written transcripts of chats and conversations. They shut off my line while I was on the phone with an agent trying to cancel the service. Absolutely rude and shameless company.

Verizon is a nightmare. They lie to get you in, hide hidden fees, and make endless transfers. They have zero accountability. Greedy executives profit while customers suffer. It’s the worst service experience I’ve ever had.

I have 3 phones. 2 tablets, 2 wireless routers and a watch on the Verizon network. I pay over $600 a month for Verizon service. If you can call it that. I just ordered Starlink and I am switching to another network because Verizon absolutely sucks. I've been with them for over 5 years, and I've had enough.

I had the worst customer service experience I’ve ever had today with Verizon. I had someone fraudulently purchase two phones on my account, this was verified by Verizon. I paid my normal monthly bill and left the balance on my account and turned my auto pay off (as directed by a Verizon rep). Verizon then took the additional money out of my account today, with my auto pay turned off. I started a support chat, spent four hours chatting, as reps (6) would conveniently get disconnected so I’d have to start over with my chats.

I've spent hours trying to reach my account manager at Verizon via email and phone, with no response. This lack of communication raises serious concerns about their customer service. It seems they are willing to let accounts lapse and charge a $20 reactivation fee per line. I strongly advise against using Verizon; my experience has been frustrating and unprofessional. If possible, I would give less than one star. To the corporate managers: avoid Verizon Business. Specifically, do not engage with the account manager with the first name "T" and last name "H."

Verizon is going down the drain. I missed a payment, accidently, for a difference of $28. I previously called to verify the amount of my payment arrangement and the representative told me that I had the correct amount for the first part. The remaining is due on September 25th. When I called to use the automated system to reach an agent, the system said something smart and disconnected my call. It told me that since I "failed" to make my first arrangement, no one could help me and I have to pay on the app. I was not calling to try to get a new arrangement. I was calling to get clarification that I did not pay the full amount of the arrangement. I did not tell the system my number the 2nd time and it let me thru.

I have been with Verizon for a very long time. I have been set up on auto pay for years. My payment cleared my bank account on 9/8 and today 9/13 I see a second charge same amount pending. When I chatted with Verizon (cause ya can’t get a live person on the phone) they basically said I have to wait to see what happens. If I was double charged it will be refunded in 2 weeks. IF???? I’m on auto pay and the payment cleared. They did not address why did verizon pull funds out of my checking account twice within the same week and being on auto pay and the payment cleared. Imagine if I didn’t have the money to cover the second (same) charge. VERIZON DO BETTER. Oh but 3 times they tried to get me to change my plan. They seemed more concerned that I’m not taking advantage of offers they have. Very angry customer.

I have had two cell phone lines on Verizon for going on 28 years. I pay about $200 a month. Recently had to add an internet hotspot. I was promised unlimited internet and a bill less than my cell service. Not only is the “unlimited internet” an outright falsehood, but when I called to cancel they say it’s unlimited in that they are providing it, but after 150mbs it goes down to slow speed. Well, 10 days with good internet, then 20 with absolutely unusable service. So I called to cancel. Omg… I’m 66 years old and I’ve NEVER HAD WORSE CUSTOMER SERVICE. They kept transferring me and saying they could not hear me, as soon as I told them I wanted to cancel. Then they’d call back saying the same thing, so now I have people calling me, beeping the line while I’m trying to get someone to hear me.

I have been with Verizon for a few years. The service has been decent until recently. My issue is mainly with their customer service. I added home Internet and wanted an iPad line also. The nightmare of weeks of going back and forth with them over the same issues and false promises that were never resolved. They still have not refunded me for the iPad I paid for and continued to charge me for that iPad line that I never received, while telling me different things each time I contacted them. DO NOT USE VERIZON!!!

(Direct & Frustrated): Verizon service has been terrible lately. For over three months, I haven’t been able to make or receive calls from home. My entire family plan of four lines has no service unless we drive half a mile away. I’ve called customer service multiple times and gotten no real help. They offered me $10 credit, which was insulting, and promised to send a device to boost the signal but I never received it. I’m paying for a service I don’t get—completely unacceptable.

Trash company. "Security updates" reduce battery efficiency, reception range of your phone, your brightness and color settings and badge shape and style. Zero to do with Security and everything to do to force you to buy additional services or upgrade your phone.

“Six hours wasted, still no resolution.” “False promises, endless frustration.” “Customer service more useless than a chocolate fireguard” (sarcasm intact). “Charged for services that don’t work.” “Avoid at all costs.”

Was offered new phone upgrade. Went into store signed paperwork then was presented a bill $300 for each of 2 phones. Now receiving a monthly charge of $49.00. None of this was told to us up front. Sales person very fast talker. Be very careful with this company. They don’t reveal the truth about their charges.

New customers pay less than existing customers. I turned down insurance and discovered almost two years later I’d been paying for it the whole time. There was no miscommunication at the store. It was very clear I didn’t want it. You have to PAY to not get spam calls. Even if you block and mark as spam they still let people leave junk voicemails. Yes… they KNOW it’s spam and make you PAY to not get the calls. It’s bonkers. Do NOT get into a contract with this company.

They give new customers $10 a month cheaper than existing customers. Then they said $450 on trade. They gave me $360. I called them. They said they would fix it. Guess what? They didn’t. Been with them 18 years. Now when you call them you you get someone that can’t speak English very good.

Verizon finally resolved my issue! The representative actually took the time to understand my issue so he would be able to resolve it. Thank you, Natalye, for truly caring about my issue and staying in the phone with me until it was completely resolved!

I've been a customer for over 20 years, and I am now leaving Verizon due to its poor customer service. For over 6 months my phone has not worked, can't get calls or text messages and I have been calling in to have it fixed, still doesn't work. Two weeks ago, a manager told me that my network was virtually nonexistent, and he was going to call me back after troubleshooting the issue, that call never came. I have spent 4 hours today (9/9/25) on the phone trying to fix the same issue, I've spoken to no less than 8 different people none of whom can help me. I have now asked to cancel my account, and they have the AUDACITY to tell me that I'm under contract! According to that contract I'm supposed to get service that work so the breach of contract is on Verizon's part since I'm not getting what I signed up for. Save yourselves the trouble. Go with literally any other cell phone carrier, you'll be much better off.

I would give Verizon Wireless zero star if I could. When I informed Verizon Wireless that I was going to switch to another carrier on the 11th of the month, they informed me that I still need to pay my cell bill on the 1st of the month and when I change carrier on 11th they will credit my payment card from the 12th to the 30th. They never returned the balance owed to me. Whenever I called, I was pushed around from one person to the next. Sometimes they would answer the phone, take my information, asked me to hold on and never return to the phone. I find them very disrespectful, unprofessional and downright rude. I will never recommend them to anyone. No wonder customers and exiting their lousy services.

I switched my service from Verizon to Spectrum on June 26th, right in the middle of my billing cycle. Because of autopay, I ended up overpaying by $85. I didn’t realize this until I was billed AGAIN for the period of July 22 to August 21. What followed was an absolute nightmare: over 5 hours on the phone, speaking to 8 different agents, just to get my own money back. The lack of coordination and customer care was shocking for a company of this size. It should not take multiple calls and hours of my time to resolve a simple billing issue. Verizon made what should have been a straightforward refund into an exhausting ordeal. I will never return to Verizon and cannot recommend them to anyone.

Been a long term Verizon wireless phone and 5G home customer. Things have been fine up until recently. Customer service has gone down the toilet. They rolled out a new home internet 5G router for free. So what, It won't active and customer service wasn't any help. Now they email me with an offer for a free range extender. The email instructions don't match the website. Instructions say login and got to got to manage plans, then to get more... blah blah blah. Those buttons are not on the site, and if they are they are not findable. What a bunch of crap and frustration. NOVOS is putting in new fiber optic cable to my neighborhood. Going to dump verizon and go with that.

I was a customer of Verizon for 5 years. I started my service in Santa Monica, California. I purchased a Apple XR phone. Everything was good when I was living in California. I moved to Atlanta and had a problem when my device was stolen. It was stolen 3 times. During Christmas I purchased a new phone & Apple watch on the installment plan. My phone was stolen 2 weeks later. I walked into the store and spent $2000 & had insurance protection on both items. It's very hard to file a claim. You need your phone to do this.

I want to thank one of the very best Tech Support persons. OWEN WAS OUTSTANDING! He answered my *611 call and stayed with me till completing my order. In fact, her was so kind to take over my phone and quickly enter their services I wanted. Great customer service, knowledge and prompt at recognizing the problem and resolving in quickly! Thank you Owen! You are a 10/10!!

Wish that I can give zero stars to this company. I will never ever use Verizon again. I had them for the last couple years. They’ve been pretty good, but I recently moved and the phone didn’t work good at my home. I didn’t know that wireless Internet was gonna work well if I had I probably wouldn’t of switched, but when I switched, then I found out that I was gonna have a larger payout on my phone because they were taken away all the discounts because I was leaving before 36 months. They tell you no contract, but they lied about that because you actually are in the contract, cause if you get a phone, if you leave before 36 months, they take away any discounts they give you. I was never told this because they don’t have a damn storm at town.

I moved from IL to WI in Jan 2025. I noticed that my bill increased and went online to discover that I was being taxed for my previous state and county as well as my current state and county. I spent over an hour on the phone trying to remedy this and was told it would be taken care of. 2 months later I noted that the bill was still high and found they never took the previous state and county off of my bill.

Have been a Verizon cellular customer in excess of eight years. The past 2 years we have experienced such terrible cell service and mobile data that I simply cannot perform my job remotely anymore. I have Spectrum internet and find myself waiting until I can use my own WiFi or free WiFi to transfer photos, listen to my YouTube music library or use google maps. I was lost several states from home and my data was so spotty I had to drive a half hour in an assumed direction to find service. Today my phone is incapable of texting a single photo. I have recently changed my setting to send all texts as SMS and this was initially helping but has salad stopped working.

I had Verizon Wireless phone serve for many years. Their prices kept rising while their competitors offered better deals. We cancelled their service and switched to a service exactly the same for half the price. Verizon was notified of the cancellation, but continued to debit our auto payment bank. We made numerous calls to their Customer Service lines and the staff was horrible and didn't handle our request. Eventually we went to Verizon Store and were told that it would be taken care of and we would get a refund. We just received another bill with late charges and a bank cancellation fee.

Con artist at customer service, and company that deceive and rob you. I called 3 times to correct my bills, and again they rob me, but customer service fool around that they correct the account, and they rob me again. Time to get away from thieves.

First of all, I would like to thank you for making it so easy to write a review. This website would get five stars from me. As far as a Verizon review goes, I don’t know anything about their customer service. They just seem to have this scrambled up AI thing, and I just spend too much time trying to figure it out. So I’m going back to AT&T.

Do not use Verizon’s 411 lookup service! It’s $5.95 per phone number. It’s a Rip off! Verizon lies to its customers. I had to file complaints with the Federal Trade Commission, Federal Communication Commission and the Better Business Bureau to get issues resolved. BUYER BEWARE!

Only interested in getting as much money as possible out of you. Overpriced, then they nickel and dime you in fees. Will not tell you about better plans they have when you ask (you have to know about them elsewhere and then ask by name, etc).

Verizon Customer Service is now using AI combined with automated. It’s an obstacle to try and get past the automated lines. When you ask for customer service it goes back into automation. When it can’t figure out what you need it tells you to call back. After numerous calls and different numbers I finally got a live agent and explained the situation. I’m trying to pay the bill but the way you have it set up you can’t pay it without an account number although you sent the email bill. It goes into a general site and asks for the info that’s now locked in your old account.

I went to my local Verizon store to set up a business account. The new employee helping me accidentally set up 2 accounts instead of one. The account I never used is still sending bills from collections. I've been into the location several times spending at least an hour each time. They've told me the area manager would reach out to help resolve the issue but that's never happened. I don't know what else to do and I'm getting bills now for $1,146.29.

If I could give zero stars I would. I have been a single Verizon user for years. Since it is more beneficial financially to be on a group plan I decided to join a family member on another carrier to alleviate some of that financial burden. The day that my phone was moved over Verizon removed my access to my online account. I no longer had access to my bills. I no longer had access to my contracts. I did not even have access to my account number. My new carrier needed to know the amount that was owed on my phone and I couldn't get a bill to show the amount. When I called Verizon to get them to email me my bill they wouldn't do it. They said they were only able to mail it to me. Ok, fine. Except they wanted to charge me $2 to give me access to my bill. Since that is illegal I went to the BBB to get some help with the issue.

I am moving to a new apartment and need to have wifi. Got everything set up with Verizon but then they started texting and emailing me about additional documents. Called the number, was told everything was fine, then get a text that my order was canceled. Called again, they need additional documents again and want me to stay on the phone, so they can guide me. You know what? I am already pretty much stressed because of the moving process. I canceled everything and taking my business to Optimum, they are 2 minutes drive from me and I will just walk in and set everything up. Screw that!

Forget about technical support! My phone started showing SOS and wouldn’t connect. Apparently this was a nationwide event. They said I needed to call back since wait was hours. Set appointment for 9 called about same time. Then waited over 1/2 hours after call to pickup.

I have been a Verizon customer for almost 20 years, but recently I have been having several issues with the service. My phone has been stuck in SOS mode for over 18 hours. It’s so bad that I can’t make calls or texts even over Wi-Fi at home. I went to a Verizon store and no one helped. They said it’s a nationwide outage. I had no idea of the outage until well into the evening. I can’t connect to my Verizon app to get a callback or schedule a time for them to call me. I have called and waited literal hours for no answer at the customer service center. I am heading to demand assistance as soon as a store opens. I also hope to leave Verizon asap. This is so beyond inconvenient and it’s been nothing short of a disaster. The lack of transparency is a slap in the face. And at this point I honestly believe that Verizon knew the outage would happen prior to August 30.

My phone went into SOS mode for MORE THAN 8 hours, and I spent a long time troubleshooting and calling customer service, only to have my calls drop twice. There was no resolution. It wasn't until I got home and saw a news report that I found out about a massive power outage in the area. Verizon's failure to communicate a major outage to its customers is completely unacceptable. They wasted my time and, even worse, the outage caused me to miss important business calls and meetings, which resulted in a financial loss. This kind of poor customer service and lack of transparency is why I'm now taking my business elsewhere.

Verizon has been down all day and they are not saying what the issue is. This is very frustrating not knowing what’s going on. I wish as a company you could be more transparent. My father in law is without a working phone all day and who knows how long it will continue. He is older recently had surgery and needs a working phone. We have no way of contacting him.

Verizon phone service doesn't work. Can't even get ahold of customer service to get it working. Worst service ever. What good is a phone with no service. Trying to call to get help got hung up on 4 time.

It took over an hour to get a live person but the person that helped me was super courteous and professional. Apparently nationwide tech issue. It will clear up by 4ish PST.

I've been with Verizon 5 months for the first time ever. And their signal in Broward County in Florida is terrible. 80% of the time I have no signal and I still have a contract for 3 years. How do I cancel with them.

Not a trustable company. Customer service is the worst, the only way you can get in contact with them is through sales. Americas worst network and please don’t leave the country either 12 dollars a day to use anything. My lady has T-Mobile she was able to use the phone the whole week we were on vacation.

I have spent over 10 hours on the phone with their customer service (not an exaggeration) and my bill is still wrong. I switched from T-Mobile to Verizon May of 2025 and got new Samsung devices, the promotion they were having made them free. Each month the amount for the devices was credited to each item on my bill and I only hade to pay for the plan. We decided we didn’t like Samsung and wanted to switch to iPhones, we had them for a week. They had the same promotion for the credits so it would equal out to the same amount charged monthly. We had to pay the taxes on for both Samsung and Apple devices but returned the Samsungs and would be credited back over $350 for the taxes we paid.

I've been a customer for over 20 years, but this past year the customer service SERIOUSLY tanked!! The screen on my Z Fold phone started malfunctioning and I've been to the store twice, called in at least twice, and have been on chats around 8 - 10 times over the last 5 months or so and STILL don't have a solution! The agents continue to lie to me constantly and just try to sell me more crap when I just want the issue with my phone resolved!! I have insurance and extended warranty and they only want to send me a used phone, or sell me a new one with an added line on my account! Why do I need 4 lines with 3 phones and why do I want someone else's used crap for a replacement (even though multiple agents promised me a NEW replacement, never happened?!)

I Deeply Regret Switching to Verizon — Stay Away! I honestly wish I had never left T-Mobile. Switching to Verizon Wireless has been one of the worst decisions I’ve made when it comes to phone service. From the beginning, I was promised one price — but what I actually get hit with each month is something completely different. The bill just keeps going up with hidden charges, random fees, and unexplained add-ons that no one warned me about. It’s honestly deceitful. The pricing is confusing, misleading, and completely unreliable. Every time I try to get a straight answer from customer service, I’m passed around, given vague explanations, and left with zero real solutions.

Verizon is a terrible company to TRY and do business with. I am in Spring Lake, MI. I can’t hold onto ANY OF MY CALLS! Calls are dropped 4-5 times for each call lasting 10 minutes or less. We must speak quickly to get info or receive. I have called Verizon several times and today they told me that I do qualify for some kind of special transmitter in order to get better service. Guess what? THEY DON’T HAVE ANY special transmitters. I get to call back in 10 days and MAYBE they will have one… maybe not! I’m canceling my account in 9 months when my phone is paid for and switching carriers. They were also supposed to credit my account. They have done nothing. They are charging me full price for partial service. Think about that: FULL PRICE FOR PARTIAL SERVICE. Big fat company with VERY SKINNY SERVICE.

Disputed a charge and their chat representatives kept saying it was resolved, but it never was. Verizon is ripping me off over a router I sent back, but they are charging 169 for it. Their reps lie and lie to you.

Even 0 star is too good for them. What is wrong Verizon now? I got a new Apple Watch in their web and port new number took me more than 10 hours. Phone call and stop by branch two time but didn't successful because one of them delete my number and couldn't find it.!! Worst customer service. Request speak manager but I didn't know that they are higher than any others. Do not expecting speak manager. They are same level as god.

I've been getting 40-60 robocalls per day. These are people trying to get your Social Security number or Medicare number. Verizon is supposed to block robocalls, and despite my complaints, they just keep telling me that it's my problem. I have to buy their "call filtering" software. But it won't work on my flip phone. I've filed a complaint with the FCC, and that's going slowly. Their other great idea is I should change my phone number. I may go to another carrier.

TRASH TRASH TRASH! First of all, it took, me over 6 months and 4 trips to the store (each time I was there 2+ hours) to get my bill the way it was promised. Now that I have all that squared away, I never have service. The coverage is NOT what it used to be. Verizon is not what it used to be. When it's time again for a new phone, I will definitely be going with another provider.

I have been a customer for over 20 years and I received the notice that they are removing my loyalty discount that I have been receiving for years. They justifications was that they are releasing newer and better programs so now instead of getting the $25 discount on my over $200 bill for two phone lines, I now get a $5 discount. I'm still waiting on someone to explain to me how this is better. If I do something I don't want to do like Auto pay I will get another discount. It's a slap in the face to long time customers.

I upgraded 2 phones and Verizon charged me twice for the "One Time Charge" of the activation fee & taxes of $256.30. I've called several times regarding the overcharge but I still haven't been reimbursed. It's been over 3 months and this is unacceptable. Verizon has the WORSE CUSTOMER SERVICE EVER!!! I've been a loyal customer for over 17 years & I think it's time to switch carriers. Buyer beware!

I wish I could give negative stars. The signal is worse than it was when cell phones first came out. They've been overcharging and my kids can't even reach me at any hour no matter where I am. If my kids were ever in trouble I'd have no way to reach them. There's phantom zones with fake signals all around me to try and fool us too. It's shady and unethical business practice. It should be illegal to sell Verizon service in East Texas.

Never ever purchase from this company. I know we are limited on phone services, so its one of the three evils to choose from, but Verizon is by far the worst in all aspects. They love to steal from their customers.

I’ve been a loyal Verizon customer for over 7 years, managing 9 phone lines and home internet. On August 10, 2025, I placed an order that included a new line and two line upgrades. While I received the new line promptly, the upgrade devices never arrived. After spending nearly two hours on the phone with customer service, I was informed that the order was pending supervisor approval and instructed to call back in three business days. When I followed up 11 days later, I was told the order had been canceled — with no explanation provided.

Their customer service will lie to you just to keep you as a customer. I had a phone with a screen defect, and they assured me it was a manufacturer’s issue that would be replaced at no cost. After four days of waiting, the replacement finally arrived on a Thursday—but instead of a new device, they sent me a “certified used” one. That’s like buying a brand-new car worth thousands of dollars, discovering a manufacturer’s defect, returning it—and then being handed a used car as the replacement. Does that sound fair? After spending countless hours on the phone with them only to end up with a used phone, I returned the device and closed my account. Verizon proved themselves to be dishonest, misleading, and unwilling to stand by their promises. Take a hike, Verizon. Best, Steve.

I been charged more than $1000 for the devices I didn’t receive. Never use them. They keep sending me emails with bills. Customer service don’t know how to address. They charged even before I received the devices and they were never activated.

I got phone and home internet service. The home internet over the past few months have gotten worse. It barely works and they won't let me cancel the service. Go in store they tell you you have to call. You call get stuck in a infinite loop. You try My Verizon app they put you to the crap Ai. If I can ever get a person I'm going to cancel all my service. No point in paying when I can't even get customer support.

I’m fed up with Verizon customer service! For 13 straight months I can’t log in because they have my zip code wrong even though every month they say it’s fixed! I spend anywhere between a half hour and 2 hours a month pushing buttons on my phone that don’t work half the time or being out on hold or transferred and have to start over! I sent my broken phone in 2 weeks ago and the person on the phone yesterday said he could see that they have received it yet there is still a $1,000 charge and the shit off my service. Plus he told me yesterday’s he would work on it and call me back in 2-3 hours and he did not! Today while trying to get it hooked back up they put me on hold for 5 minutes while trying to connect me to the business department. He said hello once and I repeatedly said hello and he hung up with me! I’m changing providers. They have the worst customer service I’ve ever witnessed.

I have been trying to resolve a fraudulent charge on an account that had been closed since 2022. Customer service has passed my phone call around every time, leaving me on hold for hours and no resolution to my issue. I have since been sent to collections because I no longer have access to the account. Legal actions are going to be taken soon since Verizon doesn’t value their customers.

They added a new Apple watch line to my account which was 9 months ago, it stopped working about 15-30 days in. They made me go through all the trouble shooting and agreed it did not work and needed replaced. Now for last 8 months they have just been telling me its out of stock and will send one out as soon as they can. So needless to say I'm paying for something and cant even use it. They wont take it back or send a different one. So I guess I'm stuck with a line that doesn't work at all. SO be aware they will just avoid sending anything and say it's out of stock for a year.. They also sold me a new iPhone 16 and the battery would not hold a charge so they sent me a used one which was equally bad since it was a return as well.

NEVER EVER, EVER USE VERIZON!! My husband was with them for 18 yrs and everything was great until a couple of years ago and now it’s just horrible! Everyone we know and knew who has or had Verizon has TERRIBLE reception most of the time, slow choppy speeds, and the WORST customer service we’ve ever encountered ever. After providing horrible service, they made it almost impossible for us to switch, they actually held two of our phone numbers basically at ransom and we almost lost them because the process was so terrible to get them to release them.

I moved from Xfinity to Verizon after they pitched me what sounded like a great deal, a $200 gift card after 90 days of service. That, plus their bold claim of having the “best service,” tipped the scales in their favor when I was deciding whether to switch. It’s been well past 90 days, and there’s still no gift card. Every time I’ve called customer service, I’ve been told they don’t know what I’m talking about. Eventually, I gave up asking. It was clear the offer was just a bait‑and‑switch.

We made a simple plan change and it increased our bill 100%. I went to T-Mobile and had just paid my bill with Verizon 2 days earlier. Final bill of 600 is what they wanted. I just settled for 360 and amazed that I almost feel fortunate that they only ripped me off that much. After disconnected service they started sending all sorts of crazy bills that not one of their employees could answer.

Harder than heck to try and redeem on their promotions. They make it impossible. I was a customer for about a year. Decided to do some of their promos for home internet and a smartwatch even though after reading a lot of reviews of horrible experiences from other customers I decided to still do it. It was a big mistake. Did not get my $200 gift card as promised. Still fighting them on that over a month later and could not get my jbl's party speaker. Still fighting them on that. They claim they're on top of it but I still hear nothing even at the mentioning of going elsewhere. Back to T-Mobile. They seem to care less. All their customer service reps are from India or some other country so it's hard to understand them. Although they do seem to act like they care about you it's all lip service. They can care less even though I'm telling them I'm going to be switching carriers.

Pretty good speeds but they put the fiber box in an awkward location that requires a very long Ethernet cord to use utilize wired internet. They also promoted offers on their website that they aren’t up holding up to.

Verizon started out great helping me get my number ported over and all which was important to me because my late wife and I had consecutive numbers and I really needed to keep my number but as things do, Verizon got too expensive and we found a much better deal with a company that offered to buy out and pay off any outstanding Verizon debts and attemping to port my number that came with me. They decided I didn't need it and for the way they stole my number of 7 years, I hate Verizon, they are terrible people.

Verizon Wireless is by far the worst service provider I have ever dealt with. The customer service is absolutely terrible — long wait times, rude or unhelpful reps, and zero accountability. On top of that, their service charges are outrageously high compared to what you actually get. The quality doesn’t match the price at all. Out of all the services I’ve ever used, Verizon is hands down the WORST. Save yourself the headache, the money, and the frustration. Do NOT get this service! Don't say I didn't warn you!

DO NOT SIGN up for Verizon services. The more I read reviews, the more I realized I've been strung along and scammed. I've been a client for over 20 years. I just spoke with a supervisor (Summer), what a joke. After almost an hour on the phone. It appears I was disconnected and no call back. My bill was consistent for years and I never had issues until Dec 2024 when I made a slight plan upgrade for 1 week to accommodate being in international waters on a cruise. Since then I've had reps tell me they were doing the best for me and ended up putting me on lower plans to save $$ but with compromised service.

The customer service is the worst. A bunch of foreigners that only want to scam. They added services that I never requested! I told them that I bought a new phone and just needed to upgrade and they added a new line instead.

Do not sign up. Very bad in most categories. Customer service is outsourcing to the Philippines, contract pricing is enormously increased, trying to switch carriers is difficult and you may wind up with huge discrepancies of what you owe them. Try MINT

This is by far the worse phone service. Just trying to pay my phone bill and can't. Now my service is disconnected and they won't accept my new card saying only my card on file can be accepted. Well my wallet was stolen so I don't have that card no more.

This is my very first day with Verizon and I can't tell you how impressed I am. I had some issues with ordering an extra line for my phone and I created a little bit of a mess. Customer representative Kaylee, went above and beyond and offered the best customer service I have ever had. Great way to start service with Verizon. I'm very happy to be with you guys.

They took advantage of my mother who had just been widowed and when I tried to fix it I spent 8 hours of my life trying to correct the problem Verizon had created. One person after another made promises to fix it and did not. Completely dishonest.

I live in Naples, Florida. I switched to Verizon because my T-Mobile service didn’t seem to work well where I lived. I am 40 so my brain harkened back to the 90s and 2000s when Verizon was supposed to be the best carrier for reception, etc. So, I switched everything over, and the service is worse. I then find out that in order to get better coverage (cellular data), I would need to choose a higher tier of service (adding additional things I don’t need). They even offered to let me try it for a month for free—oh boy! I’m already paying more at the lowest tier for worse coverage than t-mobile and I am not paying more each month for slightly better service than I receive now. Wish I had known about the discrepancy beforehand. They also weren’t upfront with the final monthly costs and now I’m stuck with worse coverage for more expense. As soon as I pay off the darn phone I received, I’ll be finding another carrier. Be warned, Verizon isn’t what it used to be.

I ordered new devices for pickup at the Dallas, GA Victra/Verizon store. Verizon shipped them to the wrong store in Lithonia, GA without my authorization. I never received the devices or signed for them. The Dallas store failed to identify the misdelivery, and I discovered the delivery address myself. When I called Verizon corporate, the representative ignored my explanation that I had cancelled my account over this incident and instead tried to upsell me Verizon services. Only after repeated refusal did she offer to email the store for a callback — no direct contact number exists. Verizon claimed an “investigation” was required before resolution, yet still allowed my account to close and my numbers to port, showing this was simply a stall tactic. I have filed complaints with the BBB, FCC, and Georgia Attorney General.

Updated on 08/12/2025: Update to the update: I have had yet another customer service rep reach out to me. Apparently, my account is the account that will not die, despite my having canceled it two days ago. And no one can explain to me why this is.

Customer service chat seems to be rewarded for the speed with which it frustrates and chases off customers. Wow. They removed the loyalty discount I’ve had for years and is not to be messed with, they can’t tell me why the set top box constantly sends signals to my tv to turn ON even AFTER turning the system off (they won’t pay my electric bill either!), they have gotten away with predatory pricing and screw the seniors who only use a small portion of the crap provided.