Verizon Wireless Reviews

I have been a customer for almost 10 years, and my sister just switched from another phone company to Verizon because she was offered a better price than the one I receive, even after being a loyal customer for years. I see this as a lack of respect and appreciation for long-term customers who should be valued and rewarded for their loyalty. It is disappointing to see new customers receiving better offers than those who have remained committed to the company for so many years.

Never, oh never, oh never again, if I live to 100 or a 110. Unannounced raising of rates, terrible customer service and support, unacceptable signal in a major metropolitan area. This company is ripe for a buyout; leadership is clueless as to how to gain and retain customers.

8/15/25: 3 months prior I started receiving 3 spam calls day. I researched these calls, pure spam= no entity behind them. At the same time, Verizon is sending ads for SPAM BLOCK $9.99 month. I called Verizon Legal stating I know you're behind calls. They stopped 2 days later. Now hiring Attorneys to pursue class action lawsuit.

We have been sent to collections for an account with Verizon that we don't have!! When we call to resolve the issue they tell us they couldn't not have sent us to collections because we don't have an account. But alas, when we were trying to get a loan to buy a new home we noticed a large dip in our credit score because VERIZON sent us to collections. Every time we call to get it resolve we go through MANY people, we are told it is resolved but it is NOT. IT has not been removed from our credit score. We have a letter saying we owe Verizon $0. That has not helped. Interestingly enough, tonight while being on the phone with Verizon the call has dropped multiple times.

I have waited over 2 months for a rebate for a return phone and been told I have to wait another 2 months. Now I am late paying off ATT phone with my rebate. If you switch companies be careful

Worst customer service I've ever dealt with in my life. Got an internet box in December, 2025, and it worked well. But as I'm from Canada and can only stay a maximum of 6 months, I was told I can suspend service and still use my security camera and nest thermostat and pay $10/month while I'm away. Called to activate this service and was told that it doesn't exist, but I could pay $25/month for this service. Not happy with this at all, I reluctantly agreed.

I had a great experience with Verizon thanks to Maro. He was incredibly sweet, patient, and helpful throughout the entire process. He took the time to answer all my questions and made everything easy. Excellent customer service. Thank you, Maro!

Worst company I have ever dealt with, We called to try to lower our bill, Was told by the sales pitch lady that we could lower our bill and upgrade our service free of charge, When something sounds to good to be true, it usually is, We have had nothing but nightmares with this company, I don’t know where they get their so called Techs from, But 8 techs later and nothing is fixed. And some of the techs are very rude, 1 of them said, he had to go get a new remote at 9 am and didn’t come back for 8 hrs, No phone call and we called him no answer and then just shows up 8 hrs later, Guess he had to make his overtime. All I can tell you if you have trouble with Verizon make a BPU complaint, It probably won’t help, But at least it will get their attention.

Extremely poor service in Shaker Heights. No internet and slow speeds. Not a good choice at all. Expect to have a call dropped or internet off any minute so rather not rely on it for interviews or important internet dependent tasks.

I canceled my Verizon service on May 12, 2026, after 22 years as a customer. At the time, I had 4 phone lines and 3 watch lines. All 4 phone lines were ported to another carrier, and I clearly requested that all services be canceled. Months later, I discovered Verizon was still billing me for the watch lines. When I called to inquire, I was told it was my fault because I hadn't canceled them. I explained that I had canceled all services and asked them to review the recordings from my cancellation call. They said they couldn't review the recordings but offered me a $75 credit for the charges. The problem? The representative still never canceled the watch lines.

​I am writing to formally document the appalling treatment I received at [Insert Store Location/City] today. I arrived on time for a pre-scheduled appointment, only to be informed by the staff that my appointment was irrelevant and that I would face a minimum two-hour wait. To make matters worse, the employees literally laughed at the situation when I pointed out I had a confirmed time slot.

They are throttling so much my service is completely inconsistent and unreliable.

Verizon keeps charging my old credit card MONTHS after I took it off auto pay. I've called numerous times and I basically told "oh well" and charged a few for it. This company had horrendous customer service. I will never use Verizon again and am in the process of switching to a new Internet provider. Don't use them, they will lie to you. Even if I HAVE THE MONEY, they won't let me change my payment method, which is bull.

They did not cancel my service for 2 months after I called to cancel even though I sent the equipment back. Then they refused to clear the bill for the unused months and added late fees. After 5 months of calling and wasting over 16 hours of time they said they would clear all of it. The next month I got another bill with late fees. They are the worst and rip you off.

First of all, Krystin at my local Verizon store was awesome, and she did everything she could to help me. My issue is with verizon itself. This is the second time something like this has happened to me. The first time, I went in and paid cash for my phone, then realized that they were charging me for it. I was told that it "was a promotion that didn't go through." Now, for the second time, I am being overcharged again.

I purchased a Google Pixel 10 Pro, the battery life was not that great, only 1 feature was good, but not enough to keep the phone. I switched back to my Motorola G 2025, after chatting with 8 different customer service people in the span of 15 hours and them keep saying we are going to get this figured out while I'm with you, I do the resets and all just to come back and have to tell the next agent what was happening. This has been almost 2 weeks, I am now up to 10 customer service people, including a supposed manager that just stopped responding, so I ended up leaving the chat after waiting for an hour to hear for the next step and lying about the status of my refund, or shall I say, they advised it was going to take a month when the app said 5 days.

Be careful with this company: worst experience I’ve had with Verizon. Be cautious—they offer “free” new phones, but in reality, they are not free; you have to stay with them for three years. Then they tell you that if you have a phone you still owe money on from another company, they will pay up to $800 for those phones if you switch to them. Everything is a lie. It has been four months, and they have not sent the $800 they promised. When you call, no one knows what you are talking about; they keep transferring you from person to person, and you end up frustrated with no clear answer or solution.

I dropped Verizon for another cheaper carrier. After I did that I received an email from them that said I owed $474.32. No explanation, or itemization. I tried emailing them, and got no response. I went to the Verizon store with my information, because I wanted to find out what the bill was for. The person there said that he couldn't help me, and gave me a phone number to call. The reception was so bad, that I couldn't continue with the call, and had to hang up. After several attempts to log into the Verizon site, I was able to find out that the bill was to pay off my phone. Wouldn't it have been easy to say that in the email that they sent me? Instead of "You owe $474.32".

I've been with Verizon Wireless for 20+ years, across multiple states, and have my mobile phone service and home internet with them. In the last 5 years the quality of their customer service has become abysmal. You cannot troubleshoot via phone call with a live agent AT ALL anymore, and if your issue does happen to qualify for a call back, you will be made to schedule it online through their app. My most recent request stated I would get my call back 4 days from when I was making the request. It's a Wednesday. Not a weekend, nor a holiday. FOUR DAYS without internet?

Verizon Wireless’s system was down, zero phone usage by customers in 2026. Verizon issued customers a $20 inconvenience credit with an apology. 5/2026 They RECHARGED the credit to my/our accounts!!! Go with a completely different carrier.

I have been with them for over 2 years. I get 5 to 10 spam calls a day or at least I did until 12 days ago. I haven't had service in 12 days and it's not because my bill isn't up to date. I didn't have service for a couple of days prior to them offering me an iPhone if I would sign on for 36 more months and then we got locked into an agreement. They sent me the wrong phone an iPhone 15 at with a completely different order number than what it shows on my receipt and charged me $1,500 as well as the fact that my phone number calls an attorney's office in Portland Oregon somehow. I don't know how that's possible... And your service absolutely sucks in the mountains!

VERIZON IS TERRIBLE! I have been a customer over 4 years now. I added a line for my daughter and was sent a LOCKED phone by them that I was directed to return because they couldn't unlock it from T-Mobile (I recommend T-Mobile at this point). I was wrongfully charged two internet services that I cancelled before it ever shipped, they still shipped and still charged me. After talking to 5 different people totaling 8 hours on the phone with customer service $850.00 and $1400.00 in wrongful charges. I was reassured several times, the payment wouldn't come out, the payment would be refunded, to now being told there's nothing that can be done. Terrible customer service, very misleading, promotions were falsely promised and never applied! I have never been so frustrated in my life and still don't have any straight answers on why my bill ended up like this. Do not get Verizon! Straight talk and T-Mobile are who I recommend using.

I went to the Peachtree Mall store in Columbus Ga. The associate there, Daniel ** was the GREATEST associate I have EVER experienced! Very rarely, do you come across somebody so willing to help and so knowledgeable. Fixed my problem in less than a few minutes. Thank you Daniel!!

Paying my Verizon bill is arguably one of the most frustrating experiences I have in the course of a month. They reject newly created passwords if they're not "difficult" enough to guess by whatever algorithm they use. So, of course I can never remember my password and have to create a new one every month. This leads to a ridiculous cycle of trying to change my password on a desktop computer because its easier to see the computer screen instead of a tiny phone screen. Yet it has me confirm my authorization on the phone... then tries to have me change the password using the phone rather than the computer.

I switched my business phone lines from LycaMobile to Verizon a few months ago after being presented with what I understood to be an affordable business plan for four lines. Recently, all four of my business lines were suddenly disconnected after Verizon billed my account more than $900, which was far beyond what I believed I had agreed to during onboarding. I immediately tried to resolve the issue by visiting the Verizon location where my account was established and by contacting both the representative who handled my onboarding and my assigned account manager. While I was initially assured the matter would be resolved, my calls and voicemails have gone unanswered for several days.

If you are considering switching to Verizon, here are the pros and cons of my experience. I switched from Cricket Wireless to Verizon and overall, it was a bad decision. Pros: There is only 1. The only positive is that for new customers that would like one of the latest new phones, Verizon will approve new customers and finance a new phone for those people who would be turned down by other wireless companies. I could not get approved for a new phone with service by anyone except Verizon, and I was approved for any phone I wanted. I went with the Galaxy S26 plus, and that is where the pros of Verizon end.

Verizon manager CLIFF ** at the store on Eastchase in Montgomery, Alabama got "Christine" today in front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me."

I have been with Verizon for over 20 years, what this company charges does not reflect its service. First huge problem outsourcing, the representatives are from other countries that do not understand US business culture, they constantly talk over you and end calls in the middle of a conversation. I am currently being harassed by text messages stating that my bill is due when there are constant additional fees and unhonored amounts on my bill. AVOID this company at all costs.

I don't like when they don't tell me that my personal Hotspot is disconnected.

Verizon needs to improve its billing practices and customer service. My bill continues to increase every month, and I have been extremely frustrated since November when I traded in two lines. I feel misled by a Verizon employee who was not honest about the services and pricing to make a sale and take advantage of families. As a single mother working multiple jobs to provide for my children, I trusted the information I was given and expected fairness and transparency. Instead, I have experienced ongoing increases in billing that have caused stress and disappointment. No customer should feel ignored, pressured, or taken advantage of when trying to manage essential services for their family. I am very disappointed to be charged more each month and hope Verizon will improve both its billing process and customer support so that customers are treated with honesty, respect, and accountability.