Verizon Wireless Reviews

Worst phone service ever. They keep raising the price despite my contract, and mobile data is poor. It takes a long time to load sites, and editing photos or watching videos on mobile data is impossible at times. Turns out I had to purchase Wi-Fi to get phone reception in my condo, and even that was poor because they turned up extenders on other residents' Verizon plans, which kept kicking me off my calls. It was common for calls to drop 4 times in a 20 min. call and to lose video 4 times in a half-hour show. Now I'm paying an outrageous price to bail on them.

Verizon is the worst shit with useless automation bot chat. Absolutely useless and couldn't help with anything!

They keep jacking up the price, so don’t do automatic payment every month. I have to call them to adjust the price. It is a waste of time, the service is not professional.

Contract with Verizon Wireless is horrible and if you cut off their services early you could get bills for up to 7 years or longer for thousands of dollars.

I’ve been with Verizon for over 20 years. I’ve consistently been dealt with huge financial errors caused by Verizon employees only to be told, "Sorry. We will coach our employees." I will say I have dealt with some fantastic employees who have helped in huge ways as well by offering me some savings due to errors caused by them. However, recently I called for financial help with billing and was offered ways to save that would not impact a promotional credits I currently had. Then a month later was emailed about a pretty decent size credit was falling off because of the plan change.

I don't appreciate something called "all apps" being installed on my own phone without my knowledge that's not actually all apps, just a single sneaky app that tries to push AI-powered lock screens with annoying pop-ups. Definitely looking into other provider options that don't try to trick their users like this.

I have been a Verizon customer for over 2 years. I have had nothing but horrible service. I complain every week since I’ve had the service. They do the same trouble shooting tactics every time. Nothing. Network always buffering or dropping gps. I have contacted the fcc before. All they did was offer a payout for a bill and tell me if it’s bad get another phone service. Like wow. But you guys advertise as the number one service so guess that false advertisement. On top of that I literally call once to twice a week complaining. I do a lot of driving and gig work. I miss messages that come in late. Don’t get alerts and it’s the service but they like to say, "Oh it’s probably your devices." So my device is making the 5g and bars go up and down. Let’s stop the bs and be accountable. You're charging too high for a bad service and I’m so over it. Frustrating and stress. You want hundreds of dollars a month with shitty service. This is America and capitalism.

I've been a customer for 2 years. WORST CUSTOMER SERVICE EVER- the only other company close to THIS CRAPPY customer service is Comcast!! Yeah, it's THAT bad. I've been shuffled around for 3 hours - several times - and STILL not have my issue satisfied.

Worst service and customer support ever, place a fake fee of $500 and after many month of requesting proof of that service fee or discount as they call it, no information was ever provide. They went ahead and put it on my credit report. I definitely filing a lawsuit for once in my life

Just an extremely greedy company. Constantly jacking prices up, and for what? To not actually include anything of value. ATT gives better deals on phones as a continue customer along with grandfathered plans and permanent price locks. Verizon just nickel and dimes you, then threatens to disconnect your account if you complain too much.

The minute you decide to leave, your account get closed. They tell you they can they can't verify you. Transfer you from one department to another. Store say they can't help you.. It's been over a week of issues to get phone transferred and problem remains. I rate them below zero.

I had been with Verizon for 25 years paying vastly way too much compared to what I am paying with another carrier. I received a bill and tried multiple times to resolve via letter, phone call and dispute channels. No response. They sent me to collections. Try calling customer service and the automated system says “You are no longer in the Verizon Network. Good Bye”. So no way to resolve or get an explanation. Save yourself. Shop around. I went from paying $190 a month for 2 lines, to $20 a month for 2 lines. And they made no attempt to keep me as a customer after 25 years.

I currently have Verizon wireless service; even though it's kinda spendy but their service's excellent as well as their AI support. I'm content and have very little to complain about.

I've been a customer of Verizon for 25 years and I can honestly say that you pay the most for service and get the least from them. They offered me Disney, Hulu, ESPN and HBO free for 1 year. It turns out that I have been paying for all of these services 5 months now. Customer service offered me $20 to cover the 5 months I was billed for these extras, how does $20 cover the money I paid out? They have become so money hungry and will take every penny from you if they can.

I tried to bring three lines over from AT&T. I was promised an iPhone, and an iPad. The free iPad was never applied to the order. 2-3 of the numbers were ported. I tried to port the third number, and it erased my number. Now, all three lines are down. I bought Netflix, ESPN, Hulu and cannot access ESPN. I feel like this company is a huge mess; they promise promotions but have no intentions to honor their promotions. I am highly dissatisfied, they should be ashamed of their terrible customer service.

We were paying $117 per month for one line on Verizon, and switched carriers, my service was with Consumer Cellular, and my wife's service was with Verizon. I called both services to get a PIN number to keep our current phone numbers. My Consumer Cellular lady was polite and helpful, and did the job in under 10 minutes. The Verizon experience took a full hour. Do the math.

Have problems with Verizon Wireless. Fill out a report with the FCC, They will kiss your butt, but will not fix your problem! And file a report with your state attorney general!

What a terrible company Verizon is. I am a brand new customer to them and it's been 7 days of hell! They couldn't get an order right and fix the problems associated with the execution of that order if their lives depended on it. I have spoken to over 14 people there who have only given empty promises and tons of ineptitude. The problem persists, the promotion is now not available to me because of all the errors, I am no longer considered a NEW customer. They keep promising call backs and they never come. If you have any other choice in the services you desire, PLEASE give weighty consideration to ANYTHING other than Verizon. THEY DO NOT CARE ABOUT YOU.

If there was a zero star rating that's what it would get! Worst service and overpriced. I would highly recommend getting a different provider.

Verizon is a fraud company, I just bought a condo, then contact Verizon for their internet, they sent me a 5g box, in their 5g box and their email, they said that they will not charge you if you did not activate the internet service with Verizon, I did not have internet service with Verizon and returned 5g box to Verizon with receipt, Verizon started to charge, $190 with an account number, then add another $80 became $270 the following month, I called them to cancel and remove the charge, as I am not, and never their customer, the customer service ask your social security , your email, your birth date etc., then at the end saying they cannot identify me and not remove the fraud charges the Verizon brought to me, I am contacting my lawyer to send a demand letter to ask Verizon to remove the charge that criminal Verizon robbed on me with fraud, never use criminal Verizon.

This is the worst Company ever. They bought out Straight Talk and have made it the worst cellphone company in the world. They lie to you. They cheat you. They are not trustworthy which tells me Verizon isn't either. I used to have great service. Now I don’t, and I read so many reviews about how they won’t even allow customers to transfer their phone numbers which they're legally allowed to and this company illegally stops. Run from this company. They are horrid. They are the devil.

I'm writing to express my extreme disappointment with the recent customer service I've received from Verizon. Here's a summary of the issues:

Had Verizon for 30+ years, and it used to have great coverage - at the cost but still. Lately, however, there've been constant issues - "phone not registered on network" and other problems. Spent hours on the phone with verizon. Sometimes, they fix issues, others (Philippines "support") it's just a giant waste of time.

Where do I even start! Horrible coverage! Customer service is the worst. The only goal was to sell me more insurance I kept saying I didn't want. I kept experiencing issues with my iphone 16. The screen blacked out. Finally got a replacement and the same thing happened a week later! Horrible! I paid for a new phone but was clearly giving a refurbish one. When I spoke to customer service I would get transferred 5 to 6 times and had to repeat myself every time and like I said they all was more concerned with selling me additional insurance. What a joke. I rather go to Cricket. Way better service and cheaper.

Beware of hidden charges with Verizon. We cancelled our service with Verizon. I got a bill. "Account wide charges $64.23". When I questioned the charge, I was told it was for 2 types of insurance. One at is service at the store. the other is service in your home.??? $64.23 / month times 36 months is $2,312.28. That is hidden in your charges!!! If you have a watch and you don't call them when cancel your service, they will charge you over $22 per watch per month or $800 over 36 months. There are other carriers that are using Verizon towers, and they are lower in cost than Verizon. I still have my cell phones, and I am paying $4 per month for 12 months. Yes, $4 per month. The rates go up on Month 13 but they are still lower than what Verizon was going to charge me.

I want to warn you about Verizon Service Tracfone, they have reprogrammed several of my devices to a Lifeline account that I cancelled in 2023. Despite doing this through the Safelink's site every device has been corrupted by Tracfone, even when it is locked to Total Wireless Verizon. They do not provide 5g speeds or service even when paying for the unlimited, the top monthly service. If you do not have wifi or neighbors with Wi-Fi, you will not see 5G connectivity.

Junk, slow, crap, unreliable, waste of money, WASTE OF MONEY!!

Worst decision that I decided to move to Verizon. Spent over 16 hours call in last one week and still Verizon not able to activate my lines. Think before moving to Verizon.

I am an Ivy-League certified primary care internist trying to care for parents that are locked into their own family plan. I spent 4 months trying to make the payments for them but still I am blocked by Verizon’s outsourced customer service companies? These companies keep claiming that I must add a phone to my parents' plan to become the manager of their acct? Yesterday (after 4 months of this wasted time) the rep kept asking for my “connection pin” from Xfinity… She had to call to get the Xfinity rep, and it turned out that she was trying to convert my Xfinity phone to Verizon? Even after I explained her mistake, she still kept trying 3 times to get me to join in order to manage payments of my parents’ bill? I spent even more time with Verizon’s “Executive Support Team?”

We lost service on March 5 2026 after 20 years of using Verizon. Contacted Verizon multiple times. Was told different reason each time now. After almost two months of no service they say will not restore service to us. It was working on March 4 2026. Was told by Verizon to find another service. This is the worse company for people in rural areas. Their customer service people are very rude and insulting. Would not recommend them to anyone. We are very upset that they are doing this after 20 years.