Verizon Wireless Reviews

I have contacted Verizon every month in reference to my bill, the amount I pay is never the same. It goes from $43.00 to over $83.00. Verizon keeps telling me, "You have the right person. I will take care of your issues" and they don't. Every month I am calling about my bill and get the same statement every time. I have spoken to managers and nothing changes. I have been with Verizon a long time and I have been so frustrated with their service for months and months. I guess I need to contact the FCC to get account straight. Verizon doesn't care about their customers. I get text messages since I have auto pay and I change see the different amounts each month.

This is an absolutely horrible company. They imposed a $30 charge saying that a bill had not been paid by my bank. This is absurd because I have my Verizon charges paid by my credit card company and have physical evidence that my Verizon charges have been paid regularly for many months. I called the company to try to resolve the problem and was kept on hold for over an hour. I then tried Verizon chat to deal with the issue. The chat never responded. I tried four separate chat sessions and never got a response. Verizon claims to have "customer service." In reality there is none.

Have been with Verizon 17 years until today. Phone service has been bad for the past 10 days. I have been told getting discounts that they don't give, sending service tech they don't send, and sending me to Verizon store with my I.D for senior citizen discount (50 miles roundtrip) that they DON'T give. I'm done.

I'm a former Wireless customer and trying to get the company I work for to make the upgrade to ANY other company. Calling to talk to someone is an all day event, filled with oopsies, redirection (you're in the wrong department) then after an hour or so of holding you get a recording saying, "We cannot route you ... Thank you Good bye..." And get me started on the automated system you have trick into getting you to "live person" which mean HOLDING and repeating the process multiple times. For a communications giant their communications are the absolute WORST. You can literally spend HOURS on the phone with their music and NEVER speak to a rep who doesn't immediately "transfer" you elsewhere. Current hold time is 1:48... To pass the time I am leaving reviews the entire time.

I have been a client for 21 years, do they care? No. I called and cancelled a line on 9-30-25 and they state it was done. I didn't think anything about it until June when I was still being charged for the line. I called into customers service 4 times with the assurance this line will be disconnected and I will be credited back. That did not happen. No one called like they said they were going to and no credit was applied. Well, I finally DM'd though FB and someone helped me. They would only give me $150 credit DESPITE agreeing there was no activity on the line that I wanted disconnected in September. The amount of bait and switch and you are valued BS this company spews is so maddening. I am going to Mint when my contact is up. I may only be one person but this was enough for me to jump ship.

(I have a 2026 Camry that is fully insured for only $179. a month.) And!!! The service sucks.

I had been with Verizon for about six months and financed a phone through their payment plan. While traveling internationally, I received a call. After I returned to the U.S., Verizon informed me that I owed nearly $1,000 in international calling charges. I repeatedly asked for a detailed breakdown of the calls and the charges, but they refused to provide it. I also requested a payment arrangement, but they would not work with me.

Verizon customer service is ridiculous.. You actually speak to someone using Google Translate cause they outsource from other countries..I have been trying for 6 months to get an employee discount applied, just to get told by an actual person from the US, my account doesn't qualify when I spoke to someone they said upgrade to the higher plan and the discount will be applied.. Well that was a lie..I will be switching companies just because of your customer service and the fact you outsource your jobs out of the country.

Calling in to fix a simple problem was a frustrating waste of time. I couldn't get past the useless AI answering robot. I ended up driving to the Verizon store to talk with a real human, something the bot wouldn't let me do. He was cheerful, very helpful and got my phone up and running in less time then I wasted on the phone dealing with their bot. They need to get rid of the ai answering machine and bring back real customer service.

Verizon Wireless lies and is unethical. I was promised multiple times that I would be charged for a replacement device as I would be shredding the defective phone to ensure my data would not be compromised. I was charged 1400 after being promised I would not by multiple representatives. I will be switching to T-Mobile today. I had been with Verizon for nearly 20 years.

I’ve been a Verizon customer for 30 years (since I got my first cell phone). Their customer service was at one time excellent, and so was their cell coverage (I’d have service when others didn’t). I considered switching at one point because Verizon was so much more expensive than other carriers, but I found the customer-service process to switch to T-Mobile at that time was so difficult. However, that’s not the case now. Verizon’s customer service is trash and their coverage lousy and slow (even when you pay for the premium tier). Verizon doesn’t care about customer loyalty either (they used to give discounts for that, but not for the last 10 years).

Verizon will bend over backwards to help you to sign up as a new customer so that they can sell their service and equipment. The minute you sign up and they hand you your phone, they will now charge you to set up your phone. Can you imagine that you're new Customer, you’ve got a phone and then they want to charge you over $30 to set up the phone. Then we had a lot of problems getting the HBO and Netflix that we signed up for and three different people at the Verizon store said “we can’t help you.” That’s not our problem, that’s your problem.

After 22 years of being a Verizon customer dealing with price increases, lack of loyalty to customers, and horrid customer service, I AM DONE! I got married and moved to my husband’s plan with a competitor, now pay half the price for a better plan, and have amazing customer service experiences. Now that my final bill was due, I tried to pay through My Verizon app…to no avail! They discontinued my app access, I cannot even login on the main website, and got hung up on by the computers during three calls before I finally got to a human I could speak to who then informed me they would charge me $10 for taking a payment through them. Absolutely NOT!

When I login to the Verizon app there is a message thanking me for being a value customer for over 21 years. I understand it is not Verizon fault that I have been with the same company, same house for 19 years and I only make $27.10 an hour (can't change job due to health reasons and more) and my pay can't keep up with the unnecessary inflation. The cost of goods has double or triple. I am in survivor mode. I am lucky to have $20 left over after paying bills. This is the third year my household skipped Christmas. My household has no bad spending habits causing my dilemma, just inflation.

Went to Verizon store in Hartwell ga needing a code in order to switch to AT&T. Head woman greeted me asking what I needed. When she found out that I was switching she grimaced and told me to wait that she would be with me later. She apparently was off duty and walked over to the new person in charge and chatted and then walked out the door avoiding looking at me. The new head person let me wait at least fifteen minutes ignoring me until a new customer walked in. Then she took the new customer ahead of me. Bad business and worse prices. I will never use them again

I switched over from T-Mobile and was offered a $40 plan with a free tablet. I accepted and thought I had a deal. Called because the tablet would not accept calls or make calls out. Verizon said that I needed to activate a plan on the tablet for it to work. Cool. I don't need a plan, so I just connected to the wifi. Later on, I receive a bill for over $100 and was charged $37 for a plan on the tablet. I stayed on the phone with customer service for hours, and I do mean hours, for them to not want to take the charges off on a tablet that I did not activate a plan on and that does not work. So, guess what, Verizon, send me a return code so I can ship y'all this bullshit back asap. Glad I kept my phone when I switched over. Long story short. Verizon Customer service sucks, and it makes Verizon as a whole look extremely bad. T-Mobile wasn't so bad after all.

This used to be the best cell phone company but I can now read it as the worst. I have spent hours being outsourced from the United States not able to get back to United States. Routed to the Philippines, Croatia. No one knows what I'm trying to say and after hours on the phone no one fixed my situation and I could not get someone to transfer me to the United States. I am extremely disappointed and after 21 years with this company I'm I'm over it. You lost me.

I recently canceled my Verizon account due to cell service. Before our new cell provider could pay off our phones, Verizon stole the money from my bank account. We were not on direct pay, so this withdrawal was not authorized and, illegal and considered fraud. This is so shameful that a large company like this can steal from someone.

Do NOT believe anything their corporate reps say. We were quoted a price from the rep during an upgrade. When it didn't happen on the bill, the shrugged it off saying the rep made a mistake. I showed them all our notes and who we spoke to. The couldn't care less. It is no wonder why they lost 20,000,000 customers over the past three years. They don't care about their customer.

Zero Stars - Overall Grade F- Absolute terrible technical support and customer service. After charging me for equipment I returned and they acknowledge receipt of, they still doubled down on charges and threats to disconnect service. It took weeks on the phone to get it straightened out. Of course there is still no recourse to the time versus money aspect of their company and your time means absolutely nothing to them. "Oops we screwed up but, Well you can go self love yourself, you still owe us attitude." It was nothing but mis-info and untrained employees from day one. The sales person lied about the pricing lock of 10 yrs, which didn't apply because it's only 3 yrs come to find out later, for residential. Their service never matched what was promised. Constant service interruptions. Stay away from this company. You have been warned.

I am losing my Frontier landline copper-wired phone. I tried to transfer my Frontier account to Verizon. I received a porting out pin from Frontier. Verizon will not transfer my porting out pin to another carrier, that carrier is trying to get this porting out number too. They told me my account for never activated. Verizon does not support analog telephones. I was not told this. How can I get my port-out transfer code released? I did receive the Voice Gateway from Verizon, that will returned and hopefully purchase cancelled. Also, I paid the taxes on the gateway; how do I get that back too?

Been with Verizon for 22 years and they don't give a crap about loyalty! They constantly have their loyalty rewards expire and then without notice raise your bill $75 a month to force you to sign another contract. The prices are terrible; they have no senior discount and are just out to suck you for every dollar they can get!

I've had nothing but problems with Verizon since it's the very beginning, I was told that my package would include unlimited talk, text and data and also a hotspot, I was told that it would be $51 if I used auto pay. 61 if I didn't. No matter how many times I put it on auto pay they take it off and overcharge me. They say that I have to pay extra for the hotspot and when I tell them that's not what their employee that sold me the phone and package told me, they say, "Well we can't help what the sales guy told you!" They promised that they're going to give me back the overcharges and they never do.

Can't give a zero. My mother-in-law passed away in February. My wife immediately cancelled her phone service as most dead people don't use their phone much and some not at all. Bills are charged and paid forward of service. But it doesn't matter because they have a way to get paid for nonservice to dead people. It's been 5 months and they're still taking money. And they increased her bill for being dead. About 20% and rising. My wife has been on the phone multiple times for hours. Asking why. No understandable answer, "oh we'll fix it". Last call they said she's not on the account so they can't talk to her. OMG!! My understanding is that everything is in the system so the latest person can see what has gone on. I feel they're getting commission. My wife has paid the bank $35 to no longer permit payments for 6 months. I guess we'll see if they try to steal from my poor deceased mother then. Maybe we need legal counsel. What do you think?

Absolutely the worst international calling service in the world. I have traveled the world extensively and used to rely on Verizon. They used to be pretty reliable but are not anymore. Now 99% of the time I try to make a call while traveling internationally the call fails. Of course that means I can't even call Verizon customer service because whenever I try the call fails. This is a shit service that doesn't care one bit about their customers. If you travel internationally and rely on Verizon then you will be severely disappointed.

Horrible customer service. I offered for them to cut my bill in half because a competitor was going to drop it $60. They said they would comply, but never did. They said they'd send me a check for $40 that was 6 months ago. Never ever again.

We swapped from T-Mobile which I had been with for over 20 years to Verizon thinking it was top of line service for the dead zones we experienced prior. Verizon was sooo much worse and now we are stuck with it! Super upset! The on phone tech even tried doing all she could and my data fails and messages without WiFi! I use phone for living part time and it has affected even that!! Look at my service bar right now in pic.. That’s always what it is.. 1 small bar and zero service even at home

If you plan on switching from Verizon to another cheaper carrier, make sure that you download your last bill. I switched to spectrum, and was immediately blocked from accessing my account. The disconnect link does not work. Pay my bill does not work. Verizon customer service does not know what to do, store reps does not help either. I have to have a copy of itemized bill so that spectrum will pay my phones off. Shame on you verizon for holding my final bill hostage.

I have been a Verizon customer for years, and every time you call customer service, you get someone in the Philippines. They can truly not communicate and their training is horrible. Each time you call, the express statement is that your bill will be reviewed for savings. I do like the idea. I have had home internet that has not worked in 7 plus months. I had called about it, and no solution. I recently made them look, and as they see, I had not used it because it was broken. Did they credit me? No, they kept me on hold for almost 2 hours and finally made it so I can get another router. But no credit.

My father died late last year. He was the primary on the account. My mother wanted to purchase a watch to put on her number. We processed everything, but then asked if we could change over the account to her. What should have been a red flag to the customer service agent to STOP and reverse everything we just did ended up with my mother getting a brand new account and a watch getting attached to the original account that was being closed.

I attempted to order Verizon Fios service at my address. A Verizon salesman and two installation technicians, present on-site while installing Fios for a neighboring residence approximately 100 feet away, independently confirmed there was no technical barrier to extending service to my home. When I contacted Verizon to place an order, I was transferred more than 10 times through online chat before being disconnected without resolution. I then called and was told by a representative that nothing could be done, and that there was no one available to escalate the request to.

I switched from T-Mobile to Verizon in January 2026 because I was promised a fixed monthly bill. Unfortunately, that promise has never been honored. Since joining Verizon, I’ve had to call customer service every single month because my bill keeps increasing without a clear explanation. Every time I contact them, I’m told the issue will be fixed, but the following month I receive another bill with a different, higher amount. It’s incredibly frustrating to spend hours on the phone month after month just to correct the same problem.

Been dealing with Verizon Wireless for the last week. 3 calls bait totaling about 3hrs. At first they tried the bait and switch game where the phone I wanted all of a sudden wasn’t available. So they tried selling me a brand new phone for free! Then in the same breath they tell me my loyal customer program is experiencing and my bill would be going up! 25 yrs a customer and they didn’t want to do anything to resolve this matter. Don’t know what is worse the bait and switch or the way they treat a “loyal” customer, hate to see how they treat customers who are just signing up!

Verizon has been so Horrible these days. Verizon has done Fraudulent changes to my account without my permission trying to change the price after their agent mistake. Agents hanging up on you. I'm so disappointed.

20+ loyal customer treated like crap. We recently switched wireless services from Verizon to another carrier and immediately they locked us out of our accounts. I called to have them send me my final bill so I could settle it on my own terms however, after telling me they would they actually kept my auto-pay going and just drafted it from my checking account without my authorization or permission. While this is pending on my checking account I chat with Verizon and for over 2 hours, they passed me around and had several agents just end my chat without my knowledge. Finally I got to one person who actually help.... At least I hope she did, we'll see in 24-48 hours. Not sure why I stayed for 20 years, I never felt valued as a customer and my bills always went up. I learned my lesson the hard way, learn from me and stay away.

Verizon is the most dishonest company I have ever encountered. Their agents will lie and deceive their customers and when you leave their service, they will cook up phony charges to punish you. They are the most dishonest and disgusting company I have ever encountered. They will attempt to ruin your credit and reputation with phony charges which will impact your credit score. Steer clear of this disgusting company and disgraceful company.

Ticket number: **, we've have had multiple problems with our phones, saying that we were not on network, causing us issues with not being able to make a call, or recieve calls or texts. On the Fios side, our internet always goes out, our DVR has recording issues, our internet is spotty, all while touting a 5G service. Bull. I called customer service (always at least a 3-5 hour ordeal) about our phone issues, where they connected me with the Fios end of service but promised they'd call back in 2 hours to see how we were doing with our issues. No call back.

Too expensive and they make their own rules for billing. Every month my bill just goes up. Just a money hungry company.

VERIZON work discount is a SCAM! Run away. Don't fall into the their trap. It's been 6+ months. They did not put a single dime except 1 hour worth of service call every now and then. Never ever return to their service.

Today I have attempted to contact Verizon FIOS at: 800-837-4966 and was put on hold for the next Verizon representative. The holding status (music-loop) played and re-looped every 30 seconds. I spent a total of 30 minutes on hold status, and no representative answered the phone which then disconnected the phone call. You can call the above noted 800# and experience your own hold status. You might get lucky with an answer! I am very disappointed with Verizon Customer Service. :(