Verizon Wireless Reviews

My name is Philippe N. and today I went to switch my previous provider to Verizon. I had met a very professional young lady name Kali ** who was amazing by the way she solved my concerns in a very perfect time. I m very confident to choose Verizon if I can meet very professional associate like the agent I met at Springfield Illinois Verizon store located at the mall who was kind, professional and quick. Thank you Kali and Verizon. Philippe N

Zero Stars - Overall Grade F- Absolute terrible technical support and customer service. After charging me for equipment i returned and they acknowledge receipt of, they still doubled down on charges and threats to disconnect service. It took weeks on the phone to get it straightened out. Of course there is still no recourse to the time verse money aspect of their company and your time means absolutely nothing to them. "Oops we screwed up but, Well you can go self love yourself, you still owe us attitude." It was nothing but mis-info and untrained employees from day one. The sales person lied about the pricing lock of 10 yrs, which didn't apply because it's only 3 yrs come to find out later, for residential. Their service never matched what was promised. Constant service interruptions. Stay away from this company. You have been warned.

I am losing my Frontier landline copper-wired phone. I tried to transfer my Frontier account to Verizon. I received a porting out pin from Frontier. Verizon will not transfer my porting out pin to another carrier, that carrier is trying to get this porting out number too. They told me my account for never activated. Verizon does not support analog telephones. I was not told this. How can I get my port-out transfer code released? I did receive the Voice Gateway from Verizon, that will returned and hopefully purchase cancelled. Also, I paid the taxes on the gateway; how do I get that back too?

Been with Verizon for 22 years and they don't give a crap about loyalty! They constantly have their loyalty rewards expire and then without notice raise your bill $75 a month to force you to sign another contract. The prices are terrible; they have no senior discount and are just out to suck you for every dollar they can get!

I've had nothing but problems with Verizon since it's the very beginning, I was told that my package would include unlimited talk, text and data and also a hotspot, I was told that it would be $51 if I used auto pay. 61 if I didn't. No matter how many times I put it on auto pay they take it off and overcharge me. They say that I have to pay extra for the hotspot and when I tell them that's not what their employee that sold me the phone and package told me, they say, "Well we can't help what the sales guy told you!" They promised that they're going to give me back the overcharges and they never do.

Can't give a zero. My mother-in-law passed away in February. My wife immediately cancelled her phone service as most dead people don't use their phone much and some not at all. Bills are charged and paid forward of service. But it doesn't matter because they have a way to get paid for nonservice to dead people. It's been 5 months and they're still taking money. And they increased her bill for being dead. About 20% and rising. My wife has been on the phone multiple times for hours. Asking why. No understandable answer, "oh we'll fix it". Last call they said she's not on the account so they can't talk to her. OMG!! My understanding is that everything is in the system so the latest person can see what has gone on. I feel they're getting commission. My wife has paid the bank $35 to no longer permit payments for 6 months. I guess we'll see if they try to steal from my poor deceased mother then. Maybe we need legal counsel. What do you think?

Absolutely the worst international calling service in the world. I have traveled the world extensively and used to rely on Verizon. They used to be pretty reliable but are not anymore. Now 99% of the time I try to make a call while traveling internationally the call fails. Of course that means I can't even call Verizon customer service because whenever I try the call fails. This is a shit service that doesn't care one bit about their customers. If you travel internationally and rely on Verizon then you will be severely disappointed.

Horrible customer service. I offered for them to cut my bill in half because a competitor was going to drop it $60. They said they would comply, but never did. They said they'd send me a check for $40 that was 6 months ago. Never ever again.

We swapped from T-Mobile which I had been with for over 20 years to Verizon thinking it was top of line service for the dead zones we experienced prior. Verizon was sooo much worse and now we are stuck with it! Super upset! The on phone tech even tried doing all she could and my data fails and messages without WiFi! I use phone for living part time and it has affected even that!! Look at my service bar right now in pic.. That’s always what it is.. 1 small bar and zero service even at home

If you plan on switching from Verizon to another cheaper carrier, make sure that you download your last bill. I switched to spectrum, and was immediately blocked from accessing my account. The disconnect link does not work. Pay my bill does not work. Verizon customer service does not know what to do, store reps does not help either. I have to have a copy of itemized bill so that spectrum will pay my phones off. Shame on you verizon for holding my final bill hostage.

I have been a Verizon customer for years, and every time you call customer service, you get someone in the Philippines. They can truly not communicate and their training is horrible. Each time you call, the express statement is that your bill will be reviewed for savings. I do like the idea. I have had home internet that has not worked in 7 plus months. I had called about it, and no solution. I recently made them look, and as they see, I had not used it because it was broken. Did they credit me? No, they kept me on hold for almost 2 hours and finally made it so I can get another router. But no credit.

My father died late last year. He was the primary on the account. My mother wanted to purchase a watch to put on her number. We processed everything, but then asked if we could change over the account to her. What should have been a red flag to the customer service agent to STOP and reverse everything we just did ended up with my mother getting a brand new account and a watch getting attached to the original account that was being closed.

I attempted to order Verizon Fios service at my address. A Verizon salesman and two installation technicians, present on-site while installing Fios for a neighboring residence approximately 100 feet away, independently confirmed there was no technical barrier to extending service to my home. When I contacted Verizon to place an order, I was transferred more than 10 times through online chat before being disconnected without resolution. I then called and was told by a representative that nothing could be done, and that there was no one available to escalate the request to.

I switched from T-Mobile to Verizon in January 2026 because I was promised a fixed monthly bill. Unfortunately, that promise has never been honored. Since joining Verizon, I’ve had to call customer service every single month because my bill keeps increasing without a clear explanation. Every time I contact them, I’m told the issue will be fixed, but the following month I receive another bill with a different, higher amount. It’s incredibly frustrating to spend hours on the phone month after month just to correct the same problem.

Been dealing with Verizon Wireless for the last week. 3 calls bait totaling about 3hrs. At first they tried the bait and switch game where the phone I wanted all of a sudden wasn’t available. So they tried selling me a brand new phone for free! Then in the same breath they tell me my loyal customer program is experiencing and my bill would be going up! 25 yrs a customer and they didn’t want to do anything to resolve this matter. Don’t know what is worse the bait and switch or the way they treat a “loyal” customer, hate to see how they treat customers who are just signing up!

Verizon has been so Horrible these days. Verizon has done Fraudulent changes to my account without my permission trying to change the price after their agent mistake. Agents hanging up on you. I'm so disappointed.

20+ loyal customer treated like crap. We recently switched wireless services from Verizon to another carrier and immediately they locked us out of our accounts. I called to have them send me my final bill so I could settle it on my own terms however, after telling me they would they actually kept my auto-pay going and just drafted it from my checking account without my authorization or permission. While this is pending on my checking account I chat with Verizon and for over 2 hours, they passed me around and had several agents just end my chat without my knowledge. Finally I got to one person who actually help.... At least I hope she did, we'll see in 24-48 hours. Not sure why I stayed for 20 years, I never felt valued as a customer and my bills always went up. I learned my lesson the hard way, learn from me and stay away.

Verizon is the most dishonest company I have ever encountered. Their agents will lie and deceive their customers and when you leave their service, they will cook up phony charges to punish you. They are the most dishonest and disgusting company I have ever encountered. They will attempt to ruin your credit and reputation with phony charges which will impact your credit score. Steer clear of this disgusting company and disgraceful company.

Ticket number: **, we've have had multiple problems with our phones, saying that we were not on network, causing us issues with not being able to make a call, or recieve calls or texts. On the Fios side, our internet always goes out, our DVR has recording issues, our internet is spotty, all while touting a 5G service. Bull. I called customer service (always at least a 3-5 hour ordeal) about our phone issues, where they connected me with the Fios end of service but promised they'd call back in 2 hours to see how we were doing with our issues. No call back.

Too expensive and they make their own rules for billing. Every month my bill just goes up. Just a money hungry company.

VERIZON work discount is a SCAM! Run away. Don't fall into the their trap. It's been 6+ months. They did not put a single dime except 1 hour worth of service call every now and then. Never ever return to their service.

Today I have attempted to contact Verizon FIOS at: 800-837-4966 and was put on hold for the next Verizon representative. The holding status (music-loop) played and re-looped every 30 seconds. I spent a total of 30 minutes on hold status, and no representative answered the phone which then disconnected the phone call. You can call the above noted 800# and experience your own hold status. You might get lucky with an answer! I am very disappointed with Verizon Customer Service. :(

Bought a new Motorola Edge 2026 from the local Verizon store. The phone volume was too loud to hold next to the ear. Took the phone back to the store. Two different sales reps. and a manager admitted that the volume control did not work. The Verizon store manager would not warranty the phone. In order to get a phone that worked properly, I had to pay a $50 “restocking fee” and choose another phone.

Scummiest, most disgusting service out there. DO NOT TRANSFER. THEY WILL MAKE IT IMPOSSIBLE TO PAY YOUR BILLS

I was transferring my phone number from another carrier to Verizon while also purchasing a brand new phone and phone plan from Verizon. I had it all set up and the phone was ready to ship -BUT they charged my card and 2 days of waiting later told me nothing. So I went to my email and saw that they wanted to verify my identity. Even after I sent them photos of the front and back of my ID and other documents. They said sorry but you need to call customer service. So I called and I told them that their list of approved documents to verify my identity are things that I do not own. They wanted: 1. Public utility bill (from the last 30 days) 2. Vehicle registration card 3. Home landline telephone bill 4. Cable or data service provider bill 5. Current lease or mortgage agreement. I had none of these because I've never owned a home, always on the move, and I'm 23 years old.

Customer service is very very bad. If you are thinking of closing your account, get a copy of your billing history before they block your account. When you request it, it is sent by mail. Never arrived. They cannot or will not email it to me. Store location cannot provide it either. No one will unblock my account for me.

I would just like to commend Kenedi ** and Ashley on the Excellent service that they showed me on my 2 visits to the Verizon Lockport N.Y. 14094 Store. Those girls were awesome. All the questions answered quite professionally. Made an appointment taken care of promptly. Called back for other answers. They were point on. I will highly recommend them to others. By the way I left T-Mobile because my service representative had no professionalism. Jimmy B

The price they quote at the store is not the price you’re going to get and your first bill will be several hundred dollars more for no reason! I cancelled and switched to another carrier and two months later I got a reactivation notice for one line and a bill. I contacted them and they confirmed they cancelled the line and that they removed the charge. A month later I got another bill. I contacted them again and was on chat with them for 3.5 hours and they promised they’d removed the charges. I have screenshots of these conversations. Tried to contact them again and they won’t talk to me claiming they can only talk to my husband the former account holder even though I was an authorized user of the account. We’ve reached the level of harassment.

I ordered a phone online through Verizon Wireless. There was an incentive that Verizon Wireless was running if you placed the order for your phone online. I was supposed to receive a $200 gift once the order was placed and the item picked up. I picked up my order and never received the gift card. I have called Verizon Wireless multiple times to correct this situation and have received no gift card as promised by Verizon Wireless.

After over 20 years of being a Verizon customer, I was scammed by a sales agent at one of their stores who stupidly made a typo while entering my email. Whether it was intentional or not, it has cost me over $600 dollars and and at least ten hours of my personal time. If I'm not at least refunded, and significant compensated for the headaches, I'll be canceling my account and finding better service.