Verizon Wireless Reviews

I said that I wanted the Sunday NFL ticket for free like promised on my new plan and I wanted to speak to a manager. No manager was available to talk to me. They said so they said they documented my account and someone would be in contact with me within 2 business days and now 1 week later, no one has contacted me!!! DO NOT sign up with Verizon Wireless as their commercials Do Not tell the truth!!!! Jeff **

The first 2 agents cannot clearly explain why the difference of that $20. The last agent took her time and listen to my problems then stating to investigate. She is the reason why I have not switched to another provider. I am a senior but able to navigate internet well as it is required in my job. The customer service agents I spoke with all work with Verizon and they are not even efficient in helping their customers to solve the issues through their own web site. Verizon need to provide more training to all its workers.

We are now being told it's only for the line that was upgraded, and upgrades can't be switched between lines. We got this upgrade mainly so that my husband could watch his games on his phone. If we had known that it was for only 1 line then we would have done things differently. We are also being told that there is nothing that can be done to correct this wrong doing. This needs to be corrected.

Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer.

After I received and activated the new phones, in mid/late June 2023, following Verizon’s instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance.

Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE ** and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails.

Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents.

I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyce’s supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldn’t honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged.

Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong. Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 million a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.

So now I'm being forced to pay the $90 I owe plus my next bill that's not due till the 25th. And I've already given them $230 $90 was supposed to catch me up. But now they're ripping me off on top of ripping me off. I don't have another $244 to give them not till the 25th and even then my bill is supposed to be $130, $100 for the service which is still too high and $30 towards the upgrade. So if they cut my phone off, they'll never see another penny from me. The government needs to break up this monopoly they got going on.

Instead $650 from Apple I thought it was best deal and traded in with verizon. Later when other members from my line were moving away since they finished their contract, I enquired about discounts and my situation. They said I have to pay original line amount though it is in contract, since members were moving (minimum 4 members needed in that plan for such discount) then only I get my trade in price for old phone like $22.22 every month. Which means I will pay $80 for the line+$38 for new device, so to this they will pay my trade in value $22.22. In total this will go up to 118+plus taxes somewhere.

By 36 months I will end up paying extra $1000. As I have no option I had to lose the old device (13 promax) just for $200 as that's what I got paid for 10 months and now I have pay remaining $1000. Well if I could have traded in with apple I would have got my new Iphone within the price I have lost with verizon ($600). But now I feel cheated with their twists and turns in plans and agreements just to rob the money from people. Such business models won't stay for long. Though network is good, such traps are not good to twist people's mind with so many ifs and buts in conditions. Wholesome that was so misleading and pathetic experience I say.

I had let one agent take over my account to help me upgrade my phone and he decided put a ton of extra stuff in my cart, I didn't ask for or need. I wasn't totally against it at first because I was getting a new phone and I thought, I'll check out the reviews on the products and see what other people thought. He then started pushing me to just hurry up and check out. I told him I wanted see the reviews and shop a little more. I also wanted to make sure my billing and shipping were correct before I ordered anything. He told me to just do that later. I just needed to hurry and check out! He already built my cart and I needed to check out now. "I was like, "excuse me"?

It started to feel like I was being scammed. I backed out of the conversation and told him to stop contacting me, that he was unprofessional and inappropriate. I tried to go around him and find a new agent to help me, but since he had my account locked, I was blocked from accessing another agent. It kept forwarding me straight back to him. The entire encounter felt abusive! Why am I paying them to treat me so badly? So I decided to upgrade from another place instead.

On another matter I did have to contact them about a strange email I received from Verizon asking for a picture of my license. I thought it was spam and wanted to report it. I tried to get another agent to help me with this weird email. They didn't provide their name or information. I was told my account was totally safe and not to worry. Then, without resolving the email issue, they asked to remotely take over my account to add services to my plan. I asked about the email issue and they just said "we are looking into it" and that they needed to access my account to add additional services to my plan to benefit me. I was so shocked...I didn't know what to say, I just ended the chat, I might need therapy after this...jeez....

I feel like the rebate is a fraud. The amount of complaints about it on the web is staggering and I think they hope people will just give up. I’ll be contacting BBB and NYS attorney general. I’m in the process of leaving Verizon. The way they handle customer service and EVERY TIME someone tells me something diff is horrible business and I will make it my mission to tell every client who sits in my chair how awful Verizon is and don’t do business with them. And not to mention they are soooo overpriced!!!!

Recently Verizon offered NFL Sunday Ticket for certain customers if they upgraded certain services. After talking to a customer service representative I was told I was eligible for such an upgrade with the offer of NFL Sunday Ticket for free so I decided to upgrade. At the time, I was told I would receive an email within a week to confirm and create my NFL Sunday ticket account through Verizon.

I waited a week and received no email. So I contacted Verizon again and I nonetheless received the same information. They looked up my account, confirmed my upgrade and offer (at this time there was no mention of my account being ineligible for the free NFL Sunday ticket offer). Then told me to wait for an email. I waited about a week and a half and still received no email. So I contacted Verizon again trying to resolve this and see what is going on. Instead of helping me understand why I hadn’t received an email I was told I wasn’t eligible for that offer even after it was confirmed by two previous employees.

After the representative outlined the eligibility requirements for the offer (which actually verified I was eligible) the Verizon agent refused to honor the appropriate and original offer. At this point I asked to speak with a supervisor who offered to credit my account if I purchased Sunday ticket through Verizon. This seemed somewhat like a scam. I had been assured twice by two other employees I would receive something after I had paid for it and I still hadn’t. I confirmed with the supervisor that they would credit my account. Then I asked when I would receive the credit to which I didn’t get a reply. He assured me I would receive the credit though so I purchased it through Verizon for 349.99.

I asked the supervisor again when I would receive the credit. He never replied and or said anything after that. I sat on the chat for an 30 minutes expecting some sort of reply or guidance of when to expect the credit or just a simple gesture of customer service but received nothing. I didn’t receive credit for the purchase either. This still remain unresolved.

Original Review: I joined Verizon, 3 months ago, everything they promised hasn't happen, their sale rep came to my door, and stated that I won't have to pay for 2 years, because of ACP and special promotions, I am approved from ACP, as of yet, they are still charging me, I have not received my credit for ACP, I have spoke to customer service several times, most of the time, they say all is good, other times they are disconnected, and no one calls back. What a mistake I made switching to Verizon. Hope someone will see this review and resolve this issue. Disappointed customer Bashir **.

- Spent 14 hours on the phone over a 2 day period. Spoke to 11 different people. End result: 2 phones were sabotaged by tech support in the Philippines.

- Every attempt I made to ask for a supervisor was denied. Don't even try, they won't let you talk to one, and if you insist they will put you on hold and the call will disconnect.

- Last year a Verizon chat rep disconnected one of my lines for no reason. When I inquired later was told it was a "misunderstanding" Wow. ZERO help from corporate.

- Another rep from the Philippines would not respond when talking to him. Happens all the time. They must be making extra $$ based on how long they can keep you on the line or keep you on hold.

- Anything that should take 10-15 minutes will take hours. If I was paid minimum wage for all the hours they kept me on the line, I could take an expensive vacation or buy a nice car.

What happened next was a total financial mess. The $35 was never applied. they charged the prior month bill, the one I went in to pay, with future charges. I tried to correct it over, and over, and over again- on the phone. The current month is my first bill. It changed before it was paid, adding another 16$ (like magic, right before my eyes). the $35 hasn't applied. My savings was wasted on phones and cases and store charges and!...and!..and? I feel robbed, violated, and only partially satisfied.

The new car charger killed my car battery in two weeks because it draws 20 watts. The "50$" glass protector cracked the first week leaving sharp holes under my finger. My savings was put to gadgets instead of the bill because I was assured it was best for the phone, totaling 3/4 of my budgeted savings. The 1/4 savings never reached my first month's bill. I was robbed my savings, replaced my car battery, looked at a very high first bill, spent countless hours on the phone getting my Verizon app to let me in, and more to get my bill fixed to the agreed amount. I lost tuition last year, and it scares me to add up all the damages for being a Verizon customer.

I felt doing face to face business was better than computer programs. I was wrong. I was hit with a double whammy. What a mess! This world is changing rapidly; sadly, human beings are losing honest economy. Computer programming and digital currency, coupled with hungry, overzealous salesman... honest consumer affairs are gone. Proof!

One of the most egregious instances of deception occurred when I added three lines to my existing contract plan. The salesman assured me that there would be no charge for the devices as long as we opted for unlimited service and signed a contract. However, to my dismay, I discovered that we were being charged nearly $2,000 for the three devices. When I reached out to customer service to rectify the situation, they denied ever making such a promise and refused to take responsibility for their misleading statements.

Another area of deception lies in the multi-line protection plans I obtained for all four of my lines. I was guaranteed unlimited claims access and $0 for screen repairs. However, when I attempted to file a claim for screen repairs on two devices, I was informed that they were not covered. Verizon conveniently shifted the blame to the insurance company, and the insurance company pointed fingers back at Verizon. Neither party took responsibility for the discrepancy, leaving me frustrated and feeling cheated. The advertised inclusions in the policy were simply false, and Verizon has failed to honor their commitment to what I pay for in insurance.

Furthermore, my attempt to change my phone number was marred by yet another instance of false promises. I was explicitly told that there would be a $0 courtesy fee for the change, only to discover on my next bill that I had been extensively charged for the service. This blatant discrepancy further highlights the lack of integrity and honesty within Verizon's business practices.

These are just a few examples of the countless issues I have faced with Verizon Wireless in recent months. Each time I encounter a problem, I find myself subjected to lengthy periods on hold with customer service, only to be transferred to multiple representatives who are both unprofessional and ignorant of the misleading advertisements and marketing tactics being thrust upon customers.

I am deeply disappointed by Verizon's refusal to take responsibility and their complete lack of accountability for the lies and deception that customers are subjected to. It is disheartening to see a company of such magnitude prioritize profit over customer satisfaction. The exorbitant amounts of money we pay for their services should come with a guarantee of honesty, transparency, and genuine care for their customers.

In conclusion, my experience with Verizon Wireless has been nothing short of a nightmare. Their broken promises, deceptive practices, and unprofessionalism have left me feeling disillusioned and taken advantage of. I strongly advise potential customers to exercise caution when considering Verizon as their service provider. It is my hope that Verizon reevaluates its business practices, takes responsibility for its actions, and works towards restoring the trust and confidence of its customers.