Verizon Wireless Reviews

Verizon has wasted so much of my time, trying to straighten out a mistaken bill for International plan. My Verizon rep in person in Port Chester NY was good, but he was unable to get the erroneous charge reversed. I had ONLY one month of international travel plan 3/12/25-4/11/25. They charged me for a plan 2/4/25 to 3/3/25 and have NOT issued a credit, despite many hours of discussion. I am seriously disgusted with this treatment after 19 years with Verizon.

In February I ordered a personal hotspot, which I returned before the 30-day expiration. The Verizon rep for whatever reason and without my consent changed my plan. In March I got a bill that went from my normal $210.00 to $1509.00. I must be loaded to want to pay 1500.00 instead of $200, thievery. I spoke to 5 representatives, 3 had no clue what they were doing, the 4th told me, he sees the error and will reverse the charges. He told me he personally, will call me within 48 hours to make sure all is reversed, never heard from him. My 5th call was with a "supervisor," what a joke, told me I was right. He will call me back, never did. The next communication I had was an email telling me my account is past due!. I paid my bill as I have 4 lines and need it for business. I am now in the process of switching my 4 mobile lines, my 3 business lines and my 2 residential lines.. T-Mobile is offering great rates and they do call you back.

Never will go to These people and would warn people for the fake commercials they put online.

After 4 hours of trying to get help online since they had stopped my fully prepaid cell service I gave up. You can not get help without signing in and filling in info you do not have on hand as well as it won't accept your cell number. They just disconnected. No way to get to your records to help you. Their answer was call....Which you cannot do because you're disconnected on a prepaid phone. I am 73 and don't have the knowledge to do a new phone. Even if you can insert your info it doesn't accept it and won't get you a human to chat with. The site kept timing out a lot and then it is just gone. What a mess Verizon customer service. Nightmare, frustrating doesn't even begin to express them.

SCAMMED! I got a Samsung smart watch when I got my phone because I had to sign a three year contract at $5/month. It included it's own phone line and I was excited to use it at school, as I am a teacher and do not always carry my phone with me. $5/month at 36 months = $180... The watch would have cost $300 outright, so it was a no brainer. About 2 months in, the increased the price to $10/month. Now, less than 6 months later, it has increased to $15/month. Of course, they are not tied to the $5/month price I signed up for, but I am held to my 3 year contract, or pay for the watch... The only reason I got it was because it was less than $200. At full price, I would have gone without it! What a scam! They told me they can increase the price as much as they want, and I am still held to my end of the deal. Guess I have to pay for the watch... $15/month at 36 months = $540!

Verizon is by far the worst customer Service and tech support I have ever felt with. I purchased a brand new iPhone 16 pro max late December and within weeks it stop charging and to jump through hoops to get them to replace it logged in hours and hours on telephone with tech support. Received second iPhone 16 pro max. Within a few weeks same thing happen. Phone would not charge. After again going to the store 2 hours and 45 minute received my third replacement Feb 25 2025 and last week phone started acting up and quit charging again and now the send me a refurbished iPhone in a box with absolutely no bubble wrap, no packing, just the phone and a return label and they expect me to accept this.

I am so incredibly angry at Verizon Wireless! All I want to do is order a new phone. No one at customer service has any clue what they are doing. I first attempted to order a phone on April 15 - 9 days ago!!! I checked off the boxes and signed to authorize the purchase and then paid for the taxes during this call. For some reason, the order did not go through. The person I was on the phone with had to pull in a supervisor. I again had to pay for the taxes 2 more times. I received a message saying the transaction was complete. All of this took over an hour on the phone. Over the course of the next 7 days I have received multiple emails and texts stating my order needs to be completed otherwise the order will be canceled.

Had a great experience with Anthony at the Verizon store in Havertown. Anthony worked it out that, with promotions and discounts, we got two new phones and are paying less per month than we were before. He also set up and prepared our phones beautifully. We couldn't be happier.

As a small business owner, I need internet equipment to work well and seamlessly. We just had Verizon Fios installed on Friday and I'm hopeful our upload and download at a snails pace will be corrected. I've been a loyal Verizon home customer since the 1990s---a long time. It didn't occur to me when setting up a first business studio that Verizon would offer anything but the best. Unfortunately, I was wrong. The equipment that was recommended and delivered in November of 2023 was not what was described. I thought it was simply a problem because of our soundproof podcast room. That was not the case. Lesson learned---the equipment just didn't deliver the upload and download speeds expected. I'm still loyal to Verizon but my trust in their competence has decreased significantly. Charity S

Hello! I have been a Verizon customer for 23 years. Many times I have wanted to switch. I am on my last legs with my last calls. When I checked My Verizon account and saw I had 2 phone lines. I was not informed when I got home internet, that a new line was assigned for internet. After 5 calls to customer service asking why I had 2 lines and could it be removed? Each representative said they would remove the #. Only until I spoke to Grace and then supervisor, Len, was it explained to me needing a line for internet.

I've Been with Verizon Wireless for 21 years. Very sad to say customer service has completely gone down the hill. Multiple promises of call backs from supervisors that never happen. I would definitely look elsewhere.

They steal!!! I was traveling by plane from the US Virgin Islands to the mainland. Verizon charged me for a Travel Pass because the airplane took a route THROUGH the Bahamas. They sent me a text saying “Welcome to the Bahamas, your travel pass is activated”, when I wasn’t even there!! When I called to ask them to remove it, they LIED and said they would, but of course never did. They are liars and a very unscrupulous company. When I call back again, they will either refund the bogus travel pass or cancel all of my lines.

I have been a longstanding customer of Verizon Wireless for over 10 years. I have a business account with 5 lines on it. Recently, I was mislead by false advertising- illegal. They claimed a free iPhone 16pro with trade in- no problem. So, I was told they would have to add an extra line to get free deal. I agreed, not being told that I would be charged an extra monthly charge $59.12 now. That’s after the $23.16 monthly credit for 36 months. That’s fraud, class action lawsuit coming. I’m talking to lawyers now!!

Ok, I switched to VW 5 days ago, 4 lines. The Cell and data service stopped on 1 of my phones. On Ester.... No shops are understandably open. The 611 is 'reached us out of business hours'. I tried to chat, what a nightmare! No help at all, I was transferred from 1 rep to another 6(!) times: had to go thru the personal verification every time, and.... the last 'rep' just stopped chatting. I've waited for 15 mins, no response, none. Wasted 2.5 hours of my life for nothing. Please do yourself a favor - find another provider with the basic understanding what a customer service should be in the USA. Thank you.

After 23 years on Verizon Wireless, I have reached an impasse. After the company's CR line totally screwed up my plan and promotional cell order, I tried to enlist the help of the Brea store. Over the years, the Brea store was always the go to for upgrades and solving problems. Not anymore! When I went in the Brea store this week, I was informed that they could not help me and that the CR line would have to handle the problem. When I asked how do I solve problems that the CR line kept introducing due their lack of skills and produced screenshots, the young lady told me there was nothing the store could do. This forced me to to contact the CEO executive office. What was stunning was the complete lack of empathy the young lady displayed. It was obvious she just wanted me out of there.

I was with Verizon for over 15 years. They made it extremely difficult to keep my number. My husband has spoken to them 3 times over this process. My phone got stuck in a limbo for a month because of Verizon not releasing it and now I have to start over with a new number because I’m sick of calling and being told everything is is order by Verizon and then having AT&T tell me they haven’t released it.

1 Star. Beware of Deceptive Sales Practices at Verizon Thomasville NC. I feel completely misled and taken advantage of by the Verizon store in Thomasville. I purchased a phone outright—Or so I thought. What the sales reps conveniently failed to explain was that my "trade-in credit" was actually being spread over a three-year period. That means when I recently switched to Spectrum, I was hit with a bill for over $400 for a phone I was told I had bought outright. Had I known this, I NEVER would have traded in my old phone. I would’ve simply bought both devices at full retail. This kind of omission is unacceptable and borders on predatory. The service is expensive, and the sales approach feels sleazy and misleading. Save yourself the headache and the money—Switch to Spectrum or literally any other provider. Verizon at this location will tell you anything to close a sale.

If I could give -5 I could. The service is great. Love the home internet box. BUT they double charge for ALL UPGRADES, PHONES, AND SERVICE. Just upgraded phones, paid off old phones, paid upgrade fee. Have been charged twice for upgrade fee and phone payoff! Twice! And maybe someday they will refund it. Maybe... they will refer it to another department and sorry, no, you cannot have that in writing.

I am so frustrated that Verizon was charging us seniors $183 a month for two phones, with limited data. We switched to T-Mobile and our bill is $90 a month for two phones with unlimited everything. A huge failure on American soil. Verizon, ESAD!!!!

Called to cancel a second phone number not in use. Instead they cancelled and lock my own personal number. It has been over at least a week and nothing has been done. Verizon blames their IT department and in the meantime I am left without phone service! This situation is causing lots of problems as I am in the middle of getting care for my aging father, Medicaid, VETERAN affairs and others, which were all under my personal number. What a nightmare. Please don’t use Verizon. Pure disaster!

I activated 5 lines with Verizon. I wanted the $25 plan for each phone. The customer service rep assured me that's not a problem then activated the lines on $40 plans and added $10 perks that I never authorized. They couldn't set up my military discount. I was told 2 phones had equipment charges of $8.66 because that was the promotion, but come to find out they are charging me $11.39 per phone.

Avoid Verizon’s Store at 712 Kingwood Drive, TX – Unauthorized Changes & Costly Unresolved Issues. In February 2025, I visited this store to inquire about a possible phone number change. Instead, I experienced: Unauthorized Line Added: A new line was added to my account without consent, increasing my bill. Incorrect Device Entry: Staff used an EMEI number for a device I do not own (listed as a camera), complicating my account. Costly Service Changes: My plan was altered to fewer features without explanation, raising my bill—and after attempts to correct this. to over $200/month for one phone.

Possibly the worst service, due to lack of coordination between the Fios and their mobile service. Online agents are the worst among all. You have to call and that also takes a long time to address your issues

I have been in a billing dispute for almost 2 years now. I have been told about 10 times that the billing will be corrected and that I will see the change in the next 2-3 billing cycles but it never gets corrected. It seems that every customer service representative & supervisor is from another country. They say they will correct the problem but never do. They say they will get back to me but never do. It is frustrating. I’m not sure what else I can do.

Verizon is saving money at the expense of customer service like any good corporation, paying people in Manila 50$ a day. Those agents have no accountability for their blatant disregard for our services, poor communication, and will even cover for each other if you try to complain. I was on the phone for 4 hours once just trying to activate an eSIM, hung up on multiple times. No one cares at verizon and no one is held accountable. I hate verizon. They are an evil corporation.

Avoid Verizon. customer service is almost non existent and to receive auto pay discount need to follow the following strict rules. 1. Have to use bank account, and not allowed to change account without losing the discount. 2 Never try to pay the whole bill or partial bill early otherwise lose the complete discount. The service is 99 percent reliable despite slow data speeds.1 percent you lose service randomly for no reason and they can't explain

We were in the Forest City, North Carolina. Verizon and the manager was very rude and unprofessional. She began checking customers that were arriving well after us and completely ignored us. Needless to say we won’t be back there. Will be going to Shelby.

My 1gb of internet speed is HORRIBLE. I get constant spooling, freezing and service disruptions constantly. When I call, for a short, very short time service is okay. If I were not moving soon, I would change providers.

If I could leave a zero star review - I would. Long story short I sent them my old phone (samsung s20 ultra) which they are providing $27/mo "credit" yet that credit is negated if I attempt to leave. This tells me that they are commited not only theft but also fraud. Stay away from Verizon and go elsewhere. Sending smoke signals might be better than dealing with a corrupt corporation such as Verizon wireless.

I want to thank the employee at VZN Fraud Dept for saving me money after providing horrible service when I was investigating what turned out to be fraud (possibly internal fraud--how many data breaches has VZN suffered? Customers should research this before opening an account with VZN.). Customer service and the fraud department have very poor communication. They are incapable of explaining issues to their customers. They spend more time trying to avoid saying the wrong things so their company does not take accountability when internal fraud occurs.