Verizon Wireless Reviews

The worst experience ever! First off, my phone can only call out on SOS mode because of an outage, and secondly, I've attempted to get into my online account to no avail. I know my user ID/password and have been waiting for an authentication to come through on my phone but they haven't sent one; therefore, I keep on having to log back in. I've done it so many times that I'm now locked out for 24 hours. This is completely insane. I'm not sure if the authentication code didn't come through on my phone because of the outage but whatever the case is ... Now I can't call out, nor can I log into my Verizon account. All I want at this point is a transfer PIN, so that I can move my service to another carrier. This is just ridiculous. Oh, and don't bother with their chat feature because you'll never get to a live person unless you sign in. You can't sign in unless they authenticate you and if they never supply you with a code, you are once again stuck. So crazy!

I have been a VZ customer for 21 years. I recently dealt with a 7 hour outage that I was told existed when I went to the closest VZ store 10 miles away. I tried calling hours later and I was disconnected twice while waiting for 2 1/2 hours. I never got a hold of anyone. I went on the Verizon website and made an appointment for 1 PM today. Nobody called me. I had to call again today and got through to somebody after going through numerous hoops which you get calling Verizon. I am looking into another carrier. I am fed up with poor customer service.

I am a loyal Verizon customer 23 years to be exact. I am starting to get upset due to the lack of customer service that I am use to. Verizon has shifted its model to sell and not to help. I have had issues in Illinois and Tennessee. In Chicago my phone would constantly go into DND and would not connect to Wifi. The only solution that was offered was to purchase a new phone. In Tennessee they told me the same thing. The reason I got rid of my insurance is because if I purchased a brand new phone, I do not want a refurbished phone in return. I remember the good old Verizon when they would try to fix your phone in person, or exchange it. It seems to be all about the money. The biggest hack is you can get a new phone, but you have to add a new line.

I’ve had an incredibly frustrating experience with Verizon since June 2024. A representative promised free iPhone 15s, discounts for being a teacher and a Fios customer, and waived activation fees. None of these promises were kept, and my bill ended up being far higher than expected. I was even misled into returning the original phones for an upgrade to iPhone 15 Pros, only to be told later that no such promotion existed. After returning the phones, I was left stuck with an iPhone 14 and no discounts.

Have had no service for 8+ hours and Verizon is completely unreachable! Dei strikes again and we have incompetent people managing our daily communication. No other way to contact them... If you go online you just chat with AI...

Verizon used to give great customer service. That's why I have been a loyal customer for 16 years. Not anymore. It started in August when I called to have a line disconnected from my account. My daughter was switching to a new service and was going to pay for her phone service herself. Verizon told me that in order for my daughter to keep her phone number, I'd have to wait till my billing cycle was complete on September 7th. Fine. I then noticed on my Verizon app that a promotion was going on, and if I trade in my phone and upgrade to the Ultimate plan, that I could get NFL Sunday ticket for this season. I thought this was a good deal so I went to the store on September 5th to sign up for the promotion, upgrade my plan, trade in my phone, and receive the Galaxy S24 on them.

I have to say that this is not the Verizon Wireless from years ago. I mean they used to have the best customer service and the best coverage around. It has fallen off badly, I am in SOS constantly, my service has fallen off the plan. I could not make or receive phone calls and its been horrible. I call customer service and they say I have no issues in my area. I am thinking you don't live here. I am counting down the days to get off the network. I am not sure why it sucks but it's not good, I pay a ton of money for this service and they never have any answers. I also know that a lack of transparency is pretty awful as well.

They accidentally completely shut off my service (during 7 hours of talking to tech support to try to fix my inability to make wifi calls) and won’t fix it, and now won’t talk to me at all by messenger or laptop texting. My cell service in this rural area is almost nonexistent. I’m housebound and trapped with no phone or texting. Sure hope I don’t have an emergency. After years of this kind of thing, I’d give them -10 stars if I could.

A month or so after I had switched to Verizon I had the misfortune of one of my kids getting mayonnaise in the charger. Although it was fully charged, I had to take it in that day to get a new phone. Most importantly, on my phone were texts I needed to show that a contractor had taken 8,000 dollars from us. They had not yet been printed out. That morning (Sept 24) my grandmother had died and so I didn't make it into the store until later. When I got there I found dozens of people. Verizon had bought out a carrier in Northwest Missouri and had given 40,000 people the opportunity to switch over in a week. They had NOT given many, if any, extra workers to St. Joseph store to do this. Even though they knew in advance. The people there told me it was hours of waiting. Well, I had about an hour before I had to leave the store. I thought maybe the line would go down, came back later and no one else could get on the list.

Just a little backstory, my bill was $330 a month. I have 2 iPhones, and iPad, and an Apple Watch set up on my account. I took a look at my bill after having their service for a year because I just didn’t see how it was so expensive when the two line plan was $100, yes we did have extra devices but it was not $230 worth of payments. I did some digging and found that they were charging me $60 a month in insurance. So I had them remove it. All of a sudden an extra charge was coming up on my account and now my bill (after removing $60) is now $300.

Verizon removed my Asurion insurance from an iPad I had covered for over 7 years and switched it to cover iPhones without my knowledge so when my iPad broke it wasn’t covered. Over the years I paid over 4000 dollars in insurance coverage only to have a claim denied because someone at Verizon removed the coverage from the only device I wanted covered. I never wanted or asked for insurance on any other device on the account and never authorized a switch of the insurance to the new devices.

I am a very unsatisfied customer. I traded my phone into Verizon only not to get the rebate promised but to have lost a phone and because of their employees not setting up my account correctly not able to use the insurance. I am stuck paying for a phone I don’t have and can’t replace as well as paying for the line itself along with a watch. No one on customer service can help but they can say, "No we can’t help clearly."

Verizon deserves a negative 1! Their customer service is TERRIBLE and appears to be offshore! I have yet to have the simplest of questions answered in less than 30 minutes and no one can ever answer! The numerous discrepancies in account management are pitiful! I have been with them for over 14 years and have decided to go elsewhere. No one knows anything, and the once top tier service provider who prided themselves on quality of products and services is long gone. I don't care what promotions they are offering you, don't do it!

I’m new to Verizon. I switched from T-Mobile and it has been a nightmare with Verizon. T-Mobile has superior customer service and coverage. I have been trying to resolve a couple of fraudulent charges from billing at Verizon. I have had numerous chats and phone calls for over a week now. I have no other choice except I will be filing a lawsuit.

Verizon added insurance protection to my account without my consent. The charge was an additional $20 for the month. I called to ask why it was added without my consent. The rep would not answer and would deflect, at one point telling me it was "good coverage." I said I understood but that I did not want it or sign up for it. I asked if she could ensure that no additional services would be added to my account without my consent. She could not give me that confirmation. I asked to speak with a supervisor so that at least someone at Verizon could confirm that additional services would not be added without my consent. She said no supervisors were available. I asked her to have one call me. I also asked for her to send me a statement in writing indicating that the protection was added to my account without my consent. I requested a refund, though it looks like they are only prorating my next bill and removing the charge for the future.

I should have read the reviews first!!! Verizon is just PITIFUL. From the customer service to tech support. NOBODY knows anything. I’m gonna just return this iPhone and they can’t keep their service. If I could give 0 stars I would.

Awful service. Even worse customer support.! I have had a ongoing issue now for 5 months without home service. They required me to bring it in and then told me I needed to purchase a new box, which I did.. Now the new box will not connect they have created a ticket after spending 5 hours with customer support. I waited a week for the next scheduled appointment, that morning I received a email stating the issue was fixed, I have now been with customer support going through the same thing and troubleshooting with the same issues.. nothing was done! Same poor communication as with the language barriers from their support and trying the same old techniques without listening that this has been tried and getting the same results! I will be bring this back and looking into other service providers. I would highly recommend others do the same, a company like this should not be supported.

They offered me Global Choice, supposedly I could call from any country I was in, I could never make calls or access the internet and they charge me fees and I call them and I don't get a satisfactory answer, I have spoken to 4 agents, they all tell me that it works and the fifth agent is the one who tells me that it doesn't work, what a lack of respect for customers, it's time to leave Verizon.

In brief, I transferred to them, got hung up on, got my service cut off for 24 hrs until it got resolved, paid them to resolve that issue they created for me and finally they point finger when it came to asking for a refund. In conclusion, Verizon has the worse customer service I have experienced in my life, nobody knows anything and if you ask anyone online or in person they push you to someone else and that someone else push you back to them lol like the three spider meme if you have seen it haha (picture show 1% of the headaches). DO NOT GET VERIZON, I am sorry but they are not even decent. They are at the bottom of every service, EVERY SERVICE. Home improvement is the worst, but Verizon just snatched it from them. HEY VERIZON! You owe me $300! Pay up.

I’ve been a customer of Verizon since the bag phones. Their telephone and online services used to be excellent. In the last couple of years they’ve shipped all Customer Service overseas and I’ve used it several times with results that have been disastrous. I’m often given an incorrect information that has cost me money and time. They don’t even send you follow-up Service anymore. Inquiring about the service because obviously, they know it’s horrendous. Their call centers are staffed with people that are untrained and try to upsell you. I was overseas and was given completely incorrect information that cost me a significant amount of money.

Have had Verizon for 7 years and quit TODAY. I’m delighted. Nothing to do with coverage. THEIR CUSTOMER “SERVICE” is purposeful torture now. Complete change from the first 7 years. I've looked at current data on the company. They have lost a huge number of customers this year but keep reassuring investors. Don’t be fooled - without a macro change quickly they are going to rival ATT customer service ratings and related loss of customer base. I’m now paying less than half with delightful, excellent coverage and service with T Mobile. Switch - you’ll thank me.

I spoke 4 representative repeating my issue that I wanna get my plan disconnected on my iPad of $30. Took me 4 people to fix it for me last November of 2024. Now September I checked my account not knowing I was still being charged of $30 since December 2023 last yr. I called the customer service. They said he will fixed it and give me credit of $295. Then I called again if they resolve my issue but guess what? They didn't. Only gave me credit of 3 months which is $90. I ask the guy I spoke that, "Make sure you wrote it on your note that you're giving me $295 credit." He said, "Yes ma'am blah blah."

Verizon Wireless customer service is simply horrible! My ordeal started on 9/7 when I realized I had paid twice for one bill. Customer service assured me that the overpayment would be credited back to my bank by 9/11. 9/11 came and no credit, so contact was made and two customer service reps promised me that I would have it within 24 hours. 24 hours later and no refund and that is after a total of over 7 agent conversations. Next day I was at a Verizon store and talked to a rep who told me it would be a total of time p business days and there is no way a refund could be processed in 24 hours. So, three agents literally lied to me. Finally an agent said no refund, but they would credit my account for the September bill. Now I am told that my September bill payment is now overdue! It makes no sense! At this point I don’t know what to do. Customer service is not to be trusted!

I have only been a Verizon customer for a few months. I’m disgusted with the way they do business. My bill goes higher every month. They do not give free phones. They credit every month. I went to a Verizon location at 6400 Pacific Avenue Huntington, California. They say they are a corporate office. I asked the salesman to take a look at my phone because my phone was not ringing. It was vibrating and I believe I was having problems with a hacker in my phone. I was quoted $30.00 for them to look at it. I said no. I went outside and called customer service. When I got them on the line corporate office was mad because I called customer service and asked them to converse with each other. I didn’t have to pay to fix my ringer. The company is terrible from purchase to end of contract.

I was a customer for over 20 years, not any more. Horrible customer service, calls constantly dropped. Stay away from Verizon, they are a rip off!!! I would give a -2 if I could.. Bills are constantly above the quoted. Bad bussiness.

My phone was having data issues. I went to the Verizon store in Rome GA. Errick was the sales representative who helped me. He was very courteous and solved the issue with my phone within minutes. Thanks Errick.

What a horrible company that does not value their loyal long term customers! I had an issue with my phone and Verizon told me there was no way to fix it, that I must do an insurance claim. After receiving the new phone and trying to transfer everything from my old phone to the new one, I found out that the whole time I had my phone, none of my stuff was backing up to my cloud, so I was about to lose everything. I took my phone to Best Buy and had the screen replaced so I could access my phone again. And what do you know it worked but I was out $450.

Customer service is nonexistent. I call them and reps do not speak English. The local stores are not answering phones anymore, all calls are rerouted to the main phone number. If there is an issue with a local store, I have to drive all the way back to the store, when a phone call would have solved the problem. Lastly, the Verizon rewards program is now a joke. There is nothing but poor tickets to poor ‘sports’ events. I am looking to sign up with another phone company.

I wanted to switch to Verizon because a friend told me she had no problems with them, and they were cheaper. I got the router in, needed an extender, it would not pair with router, tech support sent another one, said what I had was an older version. Now I'm a brand new customer, and they send me old versions..#1warning.. New extender, still no pairing, the one the tech sent does not work with the type Router I have, #2.... I told them get me an updated Router.

Terrible service and canceling a line was a ridiculous process. I thought it was canceled and it just kept billing and they wouldn't offer a refund. Go with a different company if possible. They are a shady company.