
Verizon Wireless Reviews
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About Verizon Wireless
Verizon sells phones and phone plans across the United States. With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.
- 5G available in some areas
- Discounts on multiple lines
- Mix & match unlimited plans
- Parental control app
- Prices are higher for fewer lines
- 5G not available in all areas
Verizon Wireless Reviews
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Reviewed April 28, 2025
Verizon has wasted so much of my time, trying to straighten out a mistaken bill for International plan. My Verizon rep in person in Port Chester NY was good, but he was unable to get the erroneous charge reversed. I had ONLY one month of international travel plan 3/12/25-4/11/25. They charged me for a plan 2/4/25 to 3/3/25 and have NOT issued a credit, despite many hours of discussion. I am seriously disgusted with this treatment after 19 years with Verizon.
Reviewed April 28, 2025
In February I ordered a personal hotspot, which I returned before the 30-day expiration. The Verizon rep for whatever reason and without my consent changed my plan. In March I got a bill that went from my normal $210.00 to $1509.00. I must be loaded to want to pay 1500.00 instead of $200, thievery. I spoke to 5 representatives, 3 had no clue what they were doing, the 4th told me, he sees the error and will reverse the charges. He told me he personally, will call me within 48 hours to make sure all is reversed, never heard from him. My 5th call was with a "supervisor," what a joke, told me I was right. He will call me back, never did. The next communication I had was an email telling me my account is past due!. I paid my bill as I have 4 lines and need it for business. I am now in the process of switching my 4 mobile lines, my 3 business lines and my 2 residential lines.. T-Mobile is offering great rates and they do call you back.
Reviewed April 27, 2025
Never will go to These people and would warn people for the fake commercials they put online.
Reviewed April 26, 2025
After 4 hours of trying to get help online since they had stopped my fully prepaid cell service I gave up. You can not get help without signing in and filling in info you do not have on hand as well as it won't accept your cell number. They just disconnected. No way to get to your records to help you. Their answer was call....Which you cannot do because you're disconnected on a prepaid phone. I am 73 and don't have the knowledge to do a new phone. Even if you can insert your info it doesn't accept it and won't get you a human to chat with. The site kept timing out a lot and then it is just gone. What a mess Verizon customer service. Nightmare, frustrating doesn't even begin to express them.
Reviewed April 25, 2025
SCAMMED! I got a Samsung smart watch when I got my phone because I had to sign a three year contract at $5/month. It included it's own phone line and I was excited to use it at school, as I am a teacher and do not always carry my phone with me. $5/month at 36 months = $180... The watch would have cost $300 outright, so it was a no brainer. About 2 months in, the increased the price to $10/month. Now, less than 6 months later, it has increased to $15/month. Of course, they are not tied to the $5/month price I signed up for, but I am held to my 3 year contract, or pay for the watch... The only reason I got it was because it was less than $200. At full price, I would have gone without it! What a scam! They told me they can increase the price as much as they want, and I am still held to my end of the deal. Guess I have to pay for the watch... $15/month at 36 months = $540!
Reviewed April 24, 2025
Verizon is by far the worst customer Service and tech support I have ever felt with. I purchased a brand new iPhone 16 pro max late December and within weeks it stop charging and to jump through hoops to get them to replace it logged in hours and hours on telephone with tech support. Received second iPhone 16 pro max. Within a few weeks same thing happen. Phone would not charge. After again going to the store 2 hours and 45 minute received my third replacement Feb 25 2025 and last week phone started acting up and quit charging again and now the send me a refurbished iPhone in a box with absolutely no bubble wrap, no packing, just the phone and a return label and they expect me to accept this.
I did not purchase a certified like new iPhone. I purchased a brand new iPhone that I paid top dollar for and I want it replaced with a brand new one after being on phone with tech support supervisor he told me that was the only option he could offer. After 1 hour and 27 minutes I finally terminated the call. 20 years with these people and this is how they treat their customers because they don’t need us. They are too big and do not care if they lose a customer of 20 years. I have attached a photo of how the certified pre own was sent to me, no padding whatsoever, I'M SURE THIS DIDN'T GET BANGED AROUND DOING SHIPMENT. PATHETIC.
Reviewed April 24, 2025
I am so incredibly angry at Verizon Wireless! All I want to do is order a new phone. No one at customer service has any clue what they are doing. I first attempted to order a phone on April 15 - 9 days ago!!! I checked off the boxes and signed to authorize the purchase and then paid for the taxes during this call. For some reason, the order did not go through. The person I was on the phone with had to pull in a supervisor. I again had to pay for the taxes 2 more times. I received a message saying the transaction was complete. All of this took over an hour on the phone. Over the course of the next 7 days I have received multiple emails and texts stating my order needs to be completed otherwise the order will be canceled.
I have literally been on the phone with about 5 or 6 people over the past week for a total of over 7 hours and I am getting conflicting information including being told the order has successfully gone through stating I will receive my phone on April 20, was also told by someone else I will receive my phone on April 22 and the last person said I will receive an email today saying the phone shipped and I should receive it tomorrow or the next day. I have also been told by someone else that they see my order is still being processed. I have been told but yet another person that the taxes were not paid. Online it said the shipment of my phone is being delayed. I received phone calls from 3 different Verizon people all telling me different things.
One person was speaking with me for over 1/2 hour and then they disconnected me and despite having my phone number, no one called me back. I was also instructed by someone else to go into a Verizon store to get it straightened out. I did this and was greeted by a worker with an obnoxious attitude and told the order is in process and they can’t do anything - I need to call Verizon which is what I have done for 9 days and have gotten absolutely nowhere!!! I just want my phone and no one seems to know which end is up or what they are doing. Verizon has horrible customer service and they are incompetent. I would advise anyone to find a different cell phone company so they do not get the run around like I have gotten for 9 days with still no phone in hand and no reliable update!!!!
Reviewed April 23, 2025
Had a great experience with Anthony at the Verizon store in Havertown. Anthony worked it out that, with promotions and discounts, we got two new phones and are paying less per month than we were before. He also set up and prepared our phones beautifully. We couldn't be happier.
Reviewed April 23, 2025
As a small business owner, I need internet equipment to work well and seamlessly. We just had Verizon Fios installed on Friday and I'm hopeful our upload and download at a snails pace will be corrected. I've been a loyal Verizon home customer since the 1990s---a long time. It didn't occur to me when setting up a first business studio that Verizon would offer anything but the best. Unfortunately, I was wrong. The equipment that was recommended and delivered in November of 2023 was not what was described. I thought it was simply a problem because of our soundproof podcast room. That was not the case. Lesson learned---the equipment just didn't deliver the upload and download speeds expected. I'm still loyal to Verizon but my trust in their competence has decreased significantly. Charity S
Reviewed April 23, 2025
Hello! I have been a Verizon customer for 23 years. Many times I have wanted to switch. I am on my last legs with my last calls. When I checked My Verizon account and saw I had 2 phone lines. I was not informed when I got home internet, that a new line was assigned for internet. After 5 calls to customer service asking why I had 2 lines and could it be removed? Each representative said they would remove the #. Only until I spoke to Grace and then supervisor, Len, was it explained to me needing a line for internet.
Verizon needs to train staff better, stay on top of a customer of 23 years and why she has called more than 5x?? I hope my future contact is better, if not another service will be hired. Shame on Verizon to waste my time when one phone call could have answered my question!!
Reviewed April 22, 2025
I've Been with Verizon Wireless for 21 years. Very sad to say customer service has completely gone down the hill. Multiple promises of call backs from supervisors that never happen. I would definitely look elsewhere.
Reviewed April 22, 2025
They steal!!! I was traveling by plane from the US Virgin Islands to the mainland. Verizon charged me for a Travel Pass because the airplane took a route THROUGH the Bahamas. They sent me a text saying “Welcome to the Bahamas, your travel pass is activated”, when I wasn’t even there!! When I called to ask them to remove it, they LIED and said they would, but of course never did. They are liars and a very unscrupulous company. When I call back again, they will either refund the bogus travel pass or cancel all of my lines.
Reviewed April 21, 2025
I have been a longstanding customer of Verizon Wireless for over 10 years. I have a business account with 5 lines on it. Recently, I was mislead by false advertising- illegal. They claimed a free iPhone 16pro with trade in- no problem. So, I was told they would have to add an extra line to get free deal. I agreed, not being told that I would be charged an extra monthly charge $59.12 now. That’s after the $23.16 monthly credit for 36 months. That’s fraud, class action lawsuit coming. I’m talking to lawyers now!!

Reviewed April 21, 2025
Ok, I switched to VW 5 days ago, 4 lines. The Cell and data service stopped on 1 of my phones. On Ester.... No shops are understandably open. The 611 is 'reached us out of business hours'. I tried to chat, what a nightmare! No help at all, I was transferred from 1 rep to another 6(!) times: had to go thru the personal verification every time, and.... the last 'rep' just stopped chatting. I've waited for 15 mins, no response, none. Wasted 2.5 hours of my life for nothing. Please do yourself a favor - find another provider with the basic understanding what a customer service should be in the USA. Thank you.
Reviewed April 19, 2025
After 23 years on Verizon Wireless, I have reached an impasse. After the company's CR line totally screwed up my plan and promotional cell order, I tried to enlist the help of the Brea store. Over the years, the Brea store was always the go to for upgrades and solving problems. Not anymore! When I went in the Brea store this week, I was informed that they could not help me and that the CR line would have to handle the problem. When I asked how do I solve problems that the CR line kept introducing due their lack of skills and produced screenshots, the young lady told me there was nothing the store could do. This forced me to to contact the CEO executive office. What was stunning was the complete lack of empathy the young lady displayed. It was obvious she just wanted me out of there.
The executive office analyst got back to me immediately and was very helpful. Unfortunately, I have to wait for system processes to complete before things may or may not go back to normal. We shall see when I get my next bill. While my plan change should be successful finally, I am still without the promotional free phone upgrade the advertising promised and am committed to a retail installment contract I was forced sign in proceeding with the process. I am hoping this will be resolved next week.
Verizon and others are trying to automate the plan change and upgrade process completely. The bigger problem is when this process goes wrong as it did initially for me, your solution resource is the CR line. In the case of Verizon, they moved it overseas to the Philippines. While the Pilipino operators are very nice (their nature), they have to put you on hold for ten minutes at a time, every time they go to make changes in the system. It sounds like they need a good deal more training. When trying to change my plan to the new advertised plan, I ended up with four different versions on my account screens. My attempt to add an upgraded phone ended with a retail installment contract with no explanation of how the upgrade promotion process works. All of this took over five hours.
Approximately, two or three years ago I tried to change my plan to an unlimited plan. Every time CR made a change, the system changed things back to my old plan by the time I got a bill. After several months and numerous phone calls, I gave up. Therefore, this nightmare is round two. In talking to my retiree friends at the golf course I play at every week, I found out that I am not the only one with Verizon problems. This is why some people are cancelling. I did find one person that had a good upgrade experience at another Verizon store. He walked in and they upgraded his plan, phone and transferred data. He walked out with nothing to do, but use the equipment and pay the bill. This is what my earlier experiences were like Verizon's stores.
I always loved Verizon for their great reception and excellent customer service (23 years). This has all changed with their process automation and overseas CR. The old Verizon is gone. While this mess was progressing through its phases, I didn't get a bit of the slightest empathy from any of their employees. The worst was the young lady at the Brea Verizon store, whose attitude bordered on contempt. Since we don't have dependable resources from Verizon, we are starting to look for a replacement vendor. T Mobile keeps getting recommended thus far.
Reviewed April 19, 2025
I was with Verizon for over 15 years. They made it extremely difficult to keep my number. My husband has spoken to them 3 times over this process. My phone got stuck in a limbo for a month because of Verizon not releasing it and now I have to start over with a new number because I’m sick of calling and being told everything is is order by Verizon and then having AT&T tell me they haven’t released it.
Reviewed April 18, 2025
1 Star. Beware of Deceptive Sales Practices at Verizon Thomasville NC. I feel completely misled and taken advantage of by the Verizon store in Thomasville. I purchased a phone outright—Or so I thought. What the sales reps conveniently failed to explain was that my "trade-in credit" was actually being spread over a three-year period. That means when I recently switched to Spectrum, I was hit with a bill for over $400 for a phone I was told I had bought outright. Had I known this, I NEVER would have traded in my old phone. I would’ve simply bought both devices at full retail. This kind of omission is unacceptable and borders on predatory. The service is expensive, and the sales approach feels sleazy and misleading. Save yourself the headache and the money—Switch to Spectrum or literally any other provider. Verizon at this location will tell you anything to close a sale.
Reviewed April 16, 2025
If I could give -5 I could. The service is great. Love the home internet box. BUT they double charge for ALL UPGRADES, PHONES, AND SERVICE. Just upgraded phones, paid off old phones, paid upgrade fee. Have been charged twice for upgrade fee and phone payoff! Twice! And maybe someday they will refund it. Maybe... they will refer it to another department and sorry, no, you cannot have that in writing.
Reviewed April 16, 2025
I am so frustrated that Verizon was charging us seniors $183 a month for two phones, with limited data. We switched to T-Mobile and our bill is $90 a month for two phones with unlimited everything. A huge failure on American soil. Verizon, ESAD!!!!
Reviewed April 15, 2025
Called to cancel a second phone number not in use. Instead they cancelled and lock my own personal number. It has been over at least a week and nothing has been done. Verizon blames their IT department and in the meantime I am left without phone service! This situation is causing lots of problems as I am in the middle of getting care for my aging father, Medicaid, VETERAN affairs and others, which were all under my personal number. What a nightmare. Please don’t use Verizon. Pure disaster!
Reviewed April 15, 2025
I activated 5 lines with Verizon. I wanted the $25 plan for each phone. The customer service rep assured me that's not a problem then activated the lines on $40 plans and added $10 perks that I never authorized. They couldn't set up my military discount. I was told 2 phones had equipment charges of $8.66 because that was the promotion, but come to find out they are charging me $11.39 per phone.
Verizon employees lie to get a sale, so be very cautious. I will never buy Verizon or give a referral to Verizon ever again. I'm still in my 30 day trial period so I'm returning my phones and because they lied to me, I will not pay any kind of restocking fee. That's ridiculous, it was their mistake from the beginning. You can't charge clients for your mistakes. You can't lie to your clientele. It's bad business. Do not go with Verizon. Check out other carriers. You will save money and you really won't know a difference unless you live in an under populated area. VERIZON HAS THE WORST CUSTOMER SERVICE OUT OF ALL THE CARRIERS! Don't waste your time or money.

Reviewed April 13, 2025
Avoid Verizon’s Store at 712 Kingwood Drive, TX – Unauthorized Changes & Costly Unresolved Issues. In February 2025, I visited this store to inquire about a possible phone number change. Instead, I experienced: Unauthorized Line Added: A new line was added to my account without consent, increasing my bill. Incorrect Device Entry: Staff used an EMEI number for a device I do not own (listed as a camera), complicating my account. Costly Service Changes: My plan was altered to fewer features without explanation, raising my bill—and after attempts to correct this. to over $200/month for one phone.
Failed Resolution Attempts: Staff redirected me to customer service instead of resolving issues. A store representative (identified as a trainer) claimed "100% satisfaction" but refused to admit fault so this could be corrected. Pattern of Issues: Later learned a friend experienced similar unauthorized changes at this location weeks earlier, suggesting a pattern and recurring problems. Verizon Corporate: Reverse unauthorized charges, restore my original plan, credit my trade-in as you offered, and investigate this store’s practices. To Customers: Proceed with caution. This store’s actions caused financial harm and ignored accountability.
Reviewed April 12, 2025
Possibly the worst service, due to lack of coordination between the Fios and their mobile service. Online agents are the worst among all. You have to call and that also takes a long time to address your issues
Reviewed April 12, 2025
I have been in a billing dispute for almost 2 years now. I have been told about 10 times that the billing will be corrected and that I will see the change in the next 2-3 billing cycles but it never gets corrected. It seems that every customer service representative & supervisor is from another country. They say they will correct the problem but never do. They say they will get back to me but never do. It is frustrating. I’m not sure what else I can do.

Reviewed April 11, 2025
Verizon is saving money at the expense of customer service like any good corporation, paying people in Manila 50$ a day. Those agents have no accountability for their blatant disregard for our services, poor communication, and will even cover for each other if you try to complain. I was on the phone for 4 hours once just trying to activate an eSIM, hung up on multiple times. No one cares at verizon and no one is held accountable. I hate verizon. They are an evil corporation.
Reviewed April 11, 2025
Avoid Verizon. customer service is almost non existent and to receive auto pay discount need to follow the following strict rules. 1. Have to use bank account, and not allowed to change account without losing the discount. 2 Never try to pay the whole bill or partial bill early otherwise lose the complete discount. The service is 99 percent reliable despite slow data speeds.1 percent you lose service randomly for no reason and they can't explain
Reviewed April 9, 2025
We were in the Forest City, North Carolina. Verizon and the manager was very rude and unprofessional. She began checking customers that were arriving well after us and completely ignored us. Needless to say we won’t be back there. Will be going to Shelby.
Reviewed April 9, 2025
My 1gb of internet speed is HORRIBLE. I get constant spooling, freezing and service disruptions constantly. When I call, for a short, very short time service is okay. If I were not moving soon, I would change providers.
Reviewed April 8, 2025
If I could leave a zero star review - I would. Long story short I sent them my old phone (samsung s20 ultra) which they are providing $27/mo "credit" yet that credit is negated if I attempt to leave. This tells me that they are commited not only theft but also fraud. Stay away from Verizon and go elsewhere. Sending smoke signals might be better than dealing with a corrupt corporation such as Verizon wireless.
Reviewed April 8, 2025
I want to thank the employee at VZN Fraud Dept for saving me money after providing horrible service when I was investigating what turned out to be fraud (possibly internal fraud--how many data breaches has VZN suffered? Customers should research this before opening an account with VZN.). Customer service and the fraud department have very poor communication. They are incapable of explaining issues to their customers. They spend more time trying to avoid saying the wrong things so their company does not take accountability when internal fraud occurs.
Instead of treating a loyal customer of 17 years with respect, the Fraud Dept. representative listened to what I said then rephrased everything I said into a statement that I did not make. Then she argued with me and became aggressive. She did not provide any information or details, she did not assist me at all. With the amount of money I have spent with VZN over the past 17 years, I expect your employees to roll out a red carpet when I call for assistance to investigate FRAUD that is likely internal. Thank you for helping me save money by motivating to me to find a wireless carrier.
Verizon Wireless Company Information
- Company Name:
- Verizon Wireless
- Website:
- www.verizonwireless.com