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About Verizon Wireless Reviews
Verizon sells phones and phone plans across the United States. With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.
Pros & Cons
- 5G available in some areas
- Discounts on multiple lines
- Mix & match unlimited plans
- Parental control app
- Prices are higher for fewer lines
- 5G not available in all areas
Verizon offers a wide range of cellular service plans for customers who use their devices in different ways. Though prices might be higher than other providers, the level of service and extra features make Verizon stand out.
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Reviewed Sept. 18, 2023
We were upgrading our phones, I found iphone 14 plus for zero a month, didn't say with new line, just said we could get the phone at zero dollars a month. We find out later that the zero dollars they say was for adding a new line. No, it just said if I wanted new phone, I could get iphone 14 plus. After signing reading contracts, we checked and they charged my bank card 106.24... People, do not fall for this poor pitiful act Verizon is putting out there, if the zero payment is for iphone 14 plus, tell it in black and white, that it's for new lines, make it clear from the start, instead of lying. You have been dishonest on several occasions. Beware!!! You should never put your trust in verizon! I will tell my huge family about this, verizon will for a fact be 5000 people less using their service.
Reviewed Sept. 18, 2023
A new Ad came out. Called My Verizon for 25 dollars a line, my wife and I are on SSI and we are looking for ways to cut our bill, Customer service did not have no Idea what I was talking about, after I was put on hold, I was told I did not qualify for that, Now we been a customer with Verizon, when they were call GTE, and we are paying top dollar for our service, we were given one time discount by Customer Service but we never got discounts, in fact we were charged more than our standard bill, we usually live on WI FI in our house and our car, to sum it up, we been lie to, overcharged by Verizon, and our phones don't work were we lived, now we were trying to change our phones to another service, We own both of our phones, we did not buy our phones from Verizon, Verizon said we are not allowed to used our with another service.
Reviewed Sept. 14, 2023
I am a very long time (20+ years) customer of Verizon Wireless and I have been seeing ads on TV for the past month from Verizon Wireless stating, "If you sign up for the Unlimited + plan you will get Sunday NFL Ticket from Youtube TV ON US." I called in about a week or so after I saw the first ad to customer service & signed up for the Unlimited + plan and. Was promised that I would get an email or text within 2 days with the final steps for setting up my Sunday NFL Ticket with Youtube TV. I never received an email or text message, so I contacted customer service and they told me that they could offer me $100 off the price of Sunday NFL ticket and I said that is NOT what your commercials say and also NOT why I signed up for this plan.
I said that I wanted the Sunday NFL ticket for free like promised on my new plan and I wanted to speak to a manager. No manager was available to talk to me. They said so they said they documented my account and someone would be in contact with me within 2 business days and now 1 week later, no one has contacted me!!! DO NOT sign up with Verizon Wireless as their commercials Do Not tell the truth!!!! Jeff **
Reviewed Sept. 13, 2023
I have been with Verizon for many years but theirs service has been getting worse and the agents are not very good at listening or trying to solve the issue. I went through 3 customer service in 2 days trying to solve the sudden increase of my bill. First one was in a hurry to finish the phone call. Second agent had me on the phone for more than 35 minutes and still unable to figure out the issue. Then my call was disconnected after I insisted to speak to her supervisor. Anyway, I was told that one of my discount was removed, $20 per month but I actually see a $40 increase in my account charges.
The first 2 agents cannot clearly explain why the difference of that $20. The last agent took her time and listen to my problems then stating to investigate. She is the reason why I have not switched to another provider. I am a senior but able to navigate internet well as it is required in my job. The customer service agents I spoke with all work with Verizon and they are not even efficient in helping their customers to solve the issues through their own web site. Verizon need to provide more training to all its workers.
Reviewed Sept. 12, 2023
I purchase the prepaid line from Verizon, and after 2 days I cancelled due to bad coverage at my place, and they didn’t want to refund the money which was $90. I think that is not fair of taking money from consumers.
Reviewed Sept. 12, 2023
Their service is not always that reliable as sometimes my phone only forwards parts of a message in their network even when in good reception areas. Their payment website can be as spotty as their service when I log in to pay and their site is down but they are quick to bother you once they do not receive the payment their website could not process for what seems problems on a very regular basis.-Edward **
Reviewed Sept. 11, 2023
I do not appreciate you randomly going up on my bill. I have been a loyal customer of your company for years and I wish companies would reward loyalty instead of going up on their prices randomly. It forces customers to jump back and forth from one company to the next if they want to get the "special offer" or "better deal." Why not just reward good paying and loyal clients instead of running them off by continuing to increase their bill out of the blue. I was thinking of changing to your internet, but this last increase shows me that I do not want to go with you since you continue to increase your bill with no explanation and out of the blue. These bill increases are very frustrating.
Reviewed Sept. 10, 2023
We have been customers of Verizon for over 15 years and this is the worst experience we have had. We are eligible for upgrades on all of our phones, so we choose my phone to upgrade for now. When we went in to the Verizon store we were told that we could get the NFL Sunday Ticket with YouTube on all of our lines. We upgraded my phone to the Samsung Fold Z (love my phone), the agent helping us was also assisting 2 other couples, he mixed up our lines, So I was getting my husband's info on my phone and vice versa. Got that fixed at yet another store. Got the ticket go on my phone, then went to watch it on his phone and we can't.
We are now being told it's only for the line that was upgraded, and upgrades can't be switched between lines. We got this upgrade mainly so that my husband could watch his games on his phone. If we had known that it was for only 1 line then we would have done things differently. We are also being told that there is nothing that can be done to correct this wrong doing. This needs to be corrected.
Reviewed Sept. 10, 2023
If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan.
Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer.
After I received and activated the new phones, in mid/late June 2023, following Verizon’s instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance.
Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE ** and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails.
Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents.
I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyce’s supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldn’t honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged.
Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong. Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 million a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.
Reviewed Sept. 10, 2023
I've been a customer for awhile now only because the service was more reliable. And I needed it for my job. For some reason, I get charged twice what everyone else is paying. And I was told when I signed up that if I kept my account up and paid my phone off I'd get a free upgrade of my choice. That was a lie. And they didn't even honor my trade in I bought from them that cost me a small fortune to get. I paid 1500 for an S9 not even a plus just an S9. They said they would knock off $250 and I could also use my device dollars I'd been saving towards the upgrade. It was 100. They didn't do anything they said. And now I've got a huge bill because of them. And they refuse to take the last of what I owe for last bill instead they tacked it on to the next bill so I'll have to pay even more almost $300. And now I have to pay it all immediately because they tacked the $90 onto my next bill.
So now I'm being forced to pay the $90 I owe plus my next bill that's not due till the 25th. And I've already given them $230 $90 was supposed to catch me up. But now they're ripping me off on top of ripping me off. I don't have another $244 to give them not till the 25th and even then my bill is supposed to be $130, $100 for the service which is still too high and $30 towards the upgrade. So if they cut my phone off, they'll never see another penny from me. The government needs to break up this monopoly they got going on.
Reviewed Sept. 9, 2023
I have purchased 13 Promax a year back and paid it off from Verizon. When 14 promax got released I got tempted and as the trade-in value was $800 from the verizon I wanted to go with that. Hence I enquired online how can I do that with one of the verizon agents. They advised me I can trade in my 13 promax device and get $800. Here they suggested me to take the new device which is $1500, 512gb as they don't have the smaller ones. And even they suggested me I just needed to pay only $600 extra as the old device is taking care of $800. I also wanted to be sure if I want to get out of it anywhere in between, they said $800+amount paid for device will be taken off and the remaining need to be paid.
Instead $650 from Apple I thought it was best deal and traded in with verizon. Later when other members from my line were moving away since they finished their contract, I enquired about discounts and my situation. They said I have to pay original line amount though it is in contract, since members were moving (minimum 4 members needed in that plan for such discount) then only I get my trade in price for old phone like $22.22 every month. Which means I will pay $80 for the line+$38 for new device, so to this they will pay my trade in value $22.22. In total this will go up to 118+plus taxes somewhere.
By 36 months I will end up paying extra $1000. As I have no option I had to lose the old device (13 promax) just for $200 as that's what I got paid for 10 months and now I have pay remaining $1000. Well if I could have traded in with apple I would have got my new Iphone within the price I have lost with verizon ($600). But now I feel cheated with their twists and turns in plans and agreements just to rob the money from people. Such business models won't stay for long. Though network is good, such traps are not good to twist people's mind with so many ifs and buts in conditions. Wholesome that was so misleading and pathetic experience I say.
Reviewed Sept. 7, 2023
Okay, I've been a customer of Verizon for over a decade and "WHAT HAPPENED?!?". If have a simple question about a bill or want to upgrade my phone or my plan; suddenly, I'm being asked by the agent to let them take over my account so they can add services and extras to my plan that have nothing to do with what I'm asking about. For example, updating my billing information and upgrading my phone. It was like being bullied by a scammer.
I had let one agent take over my account to help me upgrade my phone and he decided put a ton of extra stuff in my cart, I didn't ask for or need. I wasn't totally against it at first because I was getting a new phone and I thought, I'll check out the reviews on the products and see what other people thought. He then started pushing me to just hurry up and check out. I told him I wanted see the reviews and shop a little more. I also wanted to make sure my billing and shipping were correct before I ordered anything. He told me to just do that later. I just needed to hurry and check out! He already built my cart and I needed to check out now. "I was like, "excuse me"?
It started to feel like I was being scammed. I backed out of the conversation and told him to stop contacting me, that he was unprofessional and inappropriate. I tried to go around him and find a new agent to help me, but since he had my account locked, I was blocked from accessing another agent. It kept forwarding me straight back to him. The entire encounter felt abusive! Why am I paying them to treat me so badly? So I decided to upgrade from another place instead.
On another matter I did have to contact them about a strange email I received from Verizon asking for a picture of my license. I thought it was spam and wanted to report it. I tried to get another agent to help me with this weird email. They didn't provide their name or information. I was told my account was totally safe and not to worry. Then, without resolving the email issue, they asked to remotely take over my account to add services to my plan. I asked about the email issue and they just said "we are looking into it" and that they needed to access my account to add additional services to my plan to benefit me. I was so shocked...I didn't know what to say, I just ended the chat, I might need therapy after this...jeez....
Reviewed Sept. 7, 2023
Went to Verizon. They said free phone, free tablet, free smartwatch. Was paying around 250 a month with my old service with 6 lines. Now paying like 400-500 a month, beware nothing is free!! I feel like I'm paying for it all! They can't make up their minds if it's 300 a month or 400. Can't afford this! Just paid 597.00 and some change to get everything turned back on so if they cut you off for nonpayment it will cost you 30 dollars a line to have it turned back on! Can't give up any lines they say or I will have to pay for the watch and tablet. What a big rip-off! I've got 3 months to go on this contract. I'll probably be living in my car by then so I can pay the stupid phone bill!!! Never again will I go anything Verizon.
Reviewed Sept. 7, 2023
Poor communication. Misleading information. Will be switching services—am in the process of seeing what will be best for me. Buyer beware. Nothing for loyal customers. Limited options. Sincerely detest this company.
Reviewed Sept. 7, 2023
I can’t even explain how many hours I spent dealing with the 200 dollar switch rebate for switching my line to Verizon. First the email for me to do the rebate was never sent and that took minimum four hours to get them to send that and then after I got it submitted and waited. It would go from submitted then to “processed “ and it would say within 24-48 hrs it would be sent to my email and then a day later it would disappear and this happened three times. I was actually on customer service chats and calls for a total of over 20 hrs. Cause I would keep track. Finally a manager told me he was crediting my acct 200 for all my aggravation and that I would also be getting the Visa card and to this day I’m still getting the runaround and they are saying the 200 credit is what they consider the rebate but I screen shot my ENTIRE conversation with the manager and they have no place for me to email them and show them proof. I was getting both.
I feel like the rebate is a fraud. The amount of complaints about it on the web is staggering and I think they hope people will just give up. I’ll be contacting BBB and NYS attorney general. I’m in the process of leaving Verizon. The way they handle customer service and EVERY TIME someone tells me something diff is horrible business and I will make it my mission to tell every client who sits in my chair how awful Verizon is and don’t do business with them. And not to mention they are soooo overpriced!!!!
Reviewed Sept. 6, 2023
Verizon has the worst mobile service around. You drop calls constantly, can't connect most times because of a week signal. Keeps getting more and more expensive. Verizon needs to give the people what they're paying for.
Reviewed Sept. 6, 2023
Overall, the experience I had with Verizon’s customer service is by far the worst I have experienced. I don’t write reviews. I had to for this one. Their actual product (wifi and phone service) is pretty good but if anything goes wrong and you need help, they are completely unreliable and instead of trying to serve you the customer and take care of your issue they will just create more. No one should have to deal with this level of inadequate and unprofessional customer service from a cell phone service company.
Recently Verizon offered NFL Sunday Ticket for certain customers if they upgraded certain services. After talking to a customer service representative I was told I was eligible for such an upgrade with the offer of NFL Sunday Ticket for free so I decided to upgrade. At the time, I was told I would receive an email within a week to confirm and create my NFL Sunday ticket account through Verizon.
I waited a week and received no email. So I contacted Verizon again and I nonetheless received the same information. They looked up my account, confirmed my upgrade and offer (at this time there was no mention of my account being ineligible for the free NFL Sunday ticket offer). Then told me to wait for an email. I waited about a week and a half and still received no email. So I contacted Verizon again trying to resolve this and see what is going on. Instead of helping me understand why I hadn’t received an email I was told I wasn’t eligible for that offer even after it was confirmed by two previous employees.
After the representative outlined the eligibility requirements for the offer (which actually verified I was eligible) the Verizon agent refused to honor the appropriate and original offer. At this point I asked to speak with a supervisor who offered to credit my account if I purchased Sunday ticket through Verizon. This seemed somewhat like a scam. I had been assured twice by two other employees I would receive something after I had paid for it and I still hadn’t. I confirmed with the supervisor that they would credit my account. Then I asked when I would receive the credit to which I didn’t get a reply. He assured me I would receive the credit though so I purchased it through Verizon for 349.99.
I asked the supervisor again when I would receive the credit. He never replied and or said anything after that. I sat on the chat for an 30 minutes expecting some sort of reply or guidance of when to expect the credit or just a simple gesture of customer service but received nothing. I didn’t receive credit for the purchase either. This still remain unresolved.
Reviewed Sept. 5, 2023
Updated on 09/12/2023: Greetings. Verizon has not resolve my billing issues as of yet. The customer service had sent me email that they are working correcting the issues, since then no response, I was with cust service for 1 hour +, very helpful, but not resolved. I need to disconnect my service. Waiting for response, please. Thanks.
Original Review: I joined Verizon, 3 months ago, everything they promised hasn't happen, their sale rep came to my door, and stated that I won't have to pay for 2 years, because of ACP and special promotions, I am approved from ACP, as of yet, they are still charging me, I have not received my credit for ACP, I have spoke to customer service several times, most of the time, they say all is good, other times they are disconnected, and no one calls back. What a mistake I made switching to Verizon. Hope someone will see this review and resolve this issue. Disappointed customer Bashir **.
Reviewed Sept. 2, 2023
Verizon's customer service is the worst I have ever been involved with. I kept being cut off when asking a question, told to calm down, told that I was too emotional, that I was interrupting him when I was trying to get clarity, was denigrated as a customer. I wanted to cancel my service because of all the problems I was having with them. He told me I could only cancel online, which we could never get into our online account, or at the store. Then he began to complete the closing process with him. When I called him on it he said all along he could complete it. That was a lie. He never said that. Closing date was 4 days away, but has now blocked all services on our phones. Terrible, terrible company and customer service.
Reviewed Sept. 1, 2023
Was with Verizon almost 20 years, and never could have imagined it could get this bad. They used to be the best, with local call centers, and real customer service, now they are beyond horrible, and like the other reviewer said, seem to be trying to get rid of people:
- Spent 14 hours on the phone over a 2 day period. Spoke to 11 different people. End result: 2 phones were sabotaged by tech support in the Philippines.
- Every attempt I made to ask for a supervisor was denied. Don't even try, they won't let you talk to one, and if you insist they will put you on hold and the call will disconnect.
- Last year a Verizon chat rep disconnected one of my lines for no reason. When I inquired later was told it was a "misunderstanding" Wow. ZERO help from corporate.
- Another rep from the Philippines would not respond when talking to him. Happens all the time. They must be making extra $$ based on how long they can keep you on the line or keep you on hold.
- Anything that should take 10-15 minutes will take hours. If I was paid minimum wage for all the hours they kept me on the line, I could take an expensive vacation or buy a nice car.
Reviewed Sept. 1, 2023
Verizon Wireless has the worst customer service I ever experienced. I trasfered my services from T-moble to Verizon. I spent from 11am to 3pm at the store trying to transfer my 3 lines with no success. 2 days already and can't transfer the 3rd line! No one has a clue how to help me and the store at Palm Desert in Washington was terrible handling this problem!!! They end up giving me phone number to make me resolve it on my own!!!
Reviewed Sept. 1, 2023
I was with Verizon for 21 years. My daughter deployed to Germany so I bought the monthly international plan. My phone bill was $996. They did not tell me that there was a 250 minute max, then it is 25 cents a minute. I could have purchased 30, 1 day passes for $300. They would not help me. They don't care about the customer. After 21 years, I switched to Spectrum Wireless. This is the thanks you get for serving your country at Verizon.
Reviewed Aug. 31, 2023
After a complaint to Better Business Bureau the rep admitted that they cannot provide the service im paying for and did not offer a resolution that wouldn't be forfeiting the 8 months of payments I've made on the equipment. This seems unethical as well as unfair. Unethical because the representative admitted that they cannot offer us functional service. They admit that Verizon cannot deliver the services we were promised. Unfair as they are unwilling to buy back the equipment we bought making assumptions of promised service capabilities in our area. If you're wondering why I didn't figure it out right away it's because it took a couple of months of customer service conversations to sort out confused number/equipment combos between phones and watches. They kept saying it was because I had created an extra line. Just a mess. And the service has gotten worse not better in our area. I don't love att but I'll be going back asap.
Reviewed Aug. 31, 2023
I've never written a consumer review before and I'm not a big complainer. But Verizon has just broken my heart. I was loyal for years, multiple contracts, phone lines, etc. Thousands of dollars. But I've always loved their coverage and service. However, in the last 5-10 yrs, it's like they are actively trying to repel customers, by thwarting any form of communication with them. Every query is a dead end., or needs some PIN which you've never chosen. Of course, they want you to just pay the bill and shut up. But when you have already disconnected your phone line, and all you want to be is DONE WITH THEM, even then... you can't find closure. And then of course, there is the fear your account will end up in collection and damage your credit rating. Others have told me all phone companies are like this. Verizon seems especially skilled at creating massive layers of admin to discourage communication. And they are a phone company!
Reviewed Aug. 31, 2023
I'm 62. I'm a college student. I travel every season. Verizon cut off my data in Florida. I lost one semester of funds because I had low, unusable internet. It took two semesters to save money to get back online. I went to Verizon store to pay my bill. I asked for a better service. The salesman took my $200, upgraded a phone and gave me "TRUE" unlimited service. He added a screen protector, a car charger, and a phone case with a brand new phone, assuring me this is what I needed for the new service. I was in shock, I never pay more than 150$ for a Moto G power, with excellent battery life. I am an old school, budget strong, customer. But I trusted the bill would only increase 25$. The leftover $35.03, was to be applied to the bill so I wouldn't get overcharged the first month to break my fixed, tight, budget.
What happened next was a total financial mess. The $35 was never applied. they charged the prior month bill, the one I went in to pay, with future charges. I tried to correct it over, and over, and over again- on the phone. The current month is my first bill. It changed before it was paid, adding another 16$ (like magic, right before my eyes). the $35 hasn't applied. My savings was wasted on phones and cases and store charges and!...and!..and? I feel robbed, violated, and only partially satisfied.
The new car charger killed my car battery in two weeks because it draws 20 watts. The "50$" glass protector cracked the first week leaving sharp holes under my finger. My savings was put to gadgets instead of the bill because I was assured it was best for the phone, totaling 3/4 of my budgeted savings. The 1/4 savings never reached my first month's bill. I was robbed my savings, replaced my car battery, looked at a very high first bill, spent countless hours on the phone getting my Verizon app to let me in, and more to get my bill fixed to the agreed amount. I lost tuition last year, and it scares me to add up all the damages for being a Verizon customer.
I felt doing face to face business was better than computer programs. I was wrong. I was hit with a double whammy. What a mess! This world is changing rapidly; sadly, human beings are losing honest economy. Computer programming and digital currency, coupled with hungry, overzealous salesman... honest consumer affairs are gone. Proof!
Reviewed Aug. 31, 2023
Beware that Verizon will continue to charge you even after you are dead. When my grandmother passed away we notified them so they could turn off her service. Months later they are still billing her. We called a bunch of different times and they always gave us the runaround that we couldn’t make changes because we weren’t on the account, that they couldn’t turn off her service. They just froze it but continued billing her. We sent them the phone back, copy of death certificate, everything they would ask for. Each time they said we would be receiving a refund but never did. After more tries they came up with a bunch of nonsense charges as to why they couldn’t give us a refund. How do you charge a deceased person for a phone that isn’t being used and was paid off????
Reviewed Aug. 31, 2023
A Disastrous Experience with Verizon Wireless: Broken Promises and Deceptive Practices. I feel compelled to share my recent experience with Verizon Wireless, a company that has proven itself to be the epitome of unprofessionalism and a lack of accountability. The litany of issues I have encountered over the past few months has left me deeply disappointed and frustrated as a customer.
One of the most egregious instances of deception occurred when I added three lines to my existing contract plan. The salesman assured me that there would be no charge for the devices as long as we opted for unlimited service and signed a contract. However, to my dismay, I discovered that we were being charged nearly $2,000 for the three devices. When I reached out to customer service to rectify the situation, they denied ever making such a promise and refused to take responsibility for their misleading statements.
Another area of deception lies in the multi-line protection plans I obtained for all four of my lines. I was guaranteed unlimited claims access and $0 for screen repairs. However, when I attempted to file a claim for screen repairs on two devices, I was informed that they were not covered. Verizon conveniently shifted the blame to the insurance company, and the insurance company pointed fingers back at Verizon. Neither party took responsibility for the discrepancy, leaving me frustrated and feeling cheated. The advertised inclusions in the policy were simply false, and Verizon has failed to honor their commitment to what I pay for in insurance.
Furthermore, my attempt to change my phone number was marred by yet another instance of false promises. I was explicitly told that there would be a $0 courtesy fee for the change, only to discover on my next bill that I had been extensively charged for the service. This blatant discrepancy further highlights the lack of integrity and honesty within Verizon's business practices.
These are just a few examples of the countless issues I have faced with Verizon Wireless in recent months. Each time I encounter a problem, I find myself subjected to lengthy periods on hold with customer service, only to be transferred to multiple representatives who are both unprofessional and ignorant of the misleading advertisements and marketing tactics being thrust upon customers.
I am deeply disappointed by Verizon's refusal to take responsibility and their complete lack of accountability for the lies and deception that customers are subjected to. It is disheartening to see a company of such magnitude prioritize profit over customer satisfaction. The exorbitant amounts of money we pay for their services should come with a guarantee of honesty, transparency, and genuine care for their customers.
In conclusion, my experience with Verizon Wireless has been nothing short of a nightmare. Their broken promises, deceptive practices, and unprofessionalism have left me feeling disillusioned and taken advantage of. I strongly advise potential customers to exercise caution when considering Verizon as their service provider. It is my hope that Verizon reevaluates its business practices, takes responsibility for its actions, and works towards restoring the trust and confidence of its customers.
Reviewed Aug. 30, 2023
Go with Cricket Wireless $55/month. No extra fees, no hidden charges, no nothing..But a relief from Verizon. 18 days now and still no refund for all equipment returned 2 days after purchase. Upsell the crap out of everything, and shock when you see the first month's bill.
Reviewed Aug. 29, 2023
Those who have read past reviews know I always rate Comcast the worst company in America! Verizon is a close second. My wife’s 2 year old phone stopped working. That’s bad enough but she was 100% lied to. She was told for $100 she could get a new phone in 2 days. Well she received a phone that didn’t work and went to a different store who couldn’t really help. It was not a new phone but a refurbished phone and it doesn’t work. Shame on this crap company and the employees taught to sell at all costs even if it means lying!
Reviewed Aug. 26, 2023
I spent 4 hours on the phone with several reps last night from 10 pm to 2 am est. just to be transferred and told after all of that I was told to call back in the morning. I pay for 24 hr but I can only get so called help from 9-5. I can't stand dealing with Verizon.
Verizon Wireless Company Information
- Company Name:
- Verizon Wireless
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