Verizon Wireless Reviews

Great network coverage, but High prices and terrible support staff in Albemarle, NC. Unless you want to "sign up" for new or renewal, they have no time for you.

I have been a customer of Verizon for 40 years now. Recently, we moved to a new house that has 5g service. A year ago, when we moved in, the service was OK. Within the last year, all I have been able to get on my wife's phone and on mine is 4g and one bar. I have called about this several times with no change or even a call back. Tell you the truth, I don't want to call and listen to a bunch of people read off a card to fix the issue and then get transferred to another department that asks the same exact questions and this will go on all night, only to hear "We need to send someone out and we will call you back."

I have been a loyal customer of Verizon for 14+ years now. In fact a month and a half ago they started sending me messages stating because of being a long term customer they wished to grant me $20 discount on my monthly bill. At first I thought yeah what's the catch & I ignored the messages. But they kept coming, so finally I contacted them, to my surprise, they didn't want anything but to grant me $20 discount for 1 year. Paid my bill yesterday, on the 2nd month of that year discount, surprise my discount was gone.

We transferred two lines after being assured by a Verizon salesperson that no activation fees would apply. One line did not function properly, and customer service directed us—through a difficult and ineffective automated system—to visit a Verizon store. There, only one phone was successfully activated. We were sold a senior plan for two lines and again assured that all activation fees would be waived. Despite these assurances, one number was never fully transferred from Mint and remained listed under Mint as the carrier. Verizon later claimed we were responsible for the charges. A supervisor specifically promised that the activation fees would be removed; however, we only had service for two days and were billed for an entire month.

I switched to Verizon and what a horrible decision. I upgraded my phone and was told my second line would be free it was not. My bill was normally 475 a month. My bill went from $75 a month to over 300 a month. I have called Verizon times in which I was told that they overcharged me, and it was getting fixed but that wasn't the case. Currently my service is off and in order to transfer my number I am forced to pay a $300 bill that I know is incorrect. I am transferring my service as soon as I can. So disappointed in this service or lack of.

After 2 calls, 1 hour 57 minutes, and 4 customer reps, I finally gave up. We were a 26 year client and finally left for much cheaper plan at T-Mobile, after dealing with their service issues for too long. A fully paid iphone we had originally bought through VW was listed as stolen when we tried to trade in at tmobile. No matter how often I tried to explain the issue to each client service rep at VW that I had the phone in my possession, verified my ID, they couldn't figure it out and bounced me around to someone new to start the process all over again. It cost me a lot money as I can't trade in the phone now but the frustration of dealing with their 1800 number was much worse. If you go to a store they don't care as I was told when I did they only deal with sales not service.

I have been going round and round with Verizon since September 2025. They get my bill where it should be only to up to 60-70 the next month. I spend anywhere from 1-3 hours on the phone explaining this situation. They get the bill back where it should be and bam... the next month back up. Most recently, they told me about an old charge for an old phone that has never been mentioned the past 3 months. I may mention we have been with them for over 30 years. They lie and make things up as they go along. Not counting on a customer taking the time to fight the bill. They are losing a long-time customer now.

Verizon customer support representatives (at least the ones who are actually human and not bots) are evil. They will tell you anything to keep you on the phone or in a chat without doing anything to actually help. Avoid doing business with the company if you can.

On 12/4/25 I tried to start an account with Verizon via their online presence. Estimated delivery date 12/19 because the iPhone 17 was on backorder. 12/19 came and went, and I finally called back on 12/28. On the second call I was told the phone was on back order and would be here on 1/9. 1/9 came and went. I called back on 1/17 (Mon) and was told a problem resolution ticket was opened, and I would get a response within 48 hrs. (**) I waited again and finally called back on Friday.

We have had Verizon six months ago and switched from AT&T and the service was better with them, Verizon service has been nothing but issues and now we had one full day and part of another with no service and they only gave me 2 $20 off the full bill when we have three phones. We are going to switch back to AT&T as soon as we can. What a joke. Then was told we would have free NFL and a few others and that was a lie.

We are a small business in southern MD that reached out to Verizon in Nov.-Dec 2025, trying to find an alternative to our very dysfunctional phone reservation service. After days and days, we received a call from a salesperson who said he would be at our house X day at X time to make an offer that would include internet. Our internet server is Breezeline and their customer service is horrible. Our service went down last year, and it took almost two weeks for Breezeline to restore it, costing us thousands of dollars in reservations. So we made the appointment with Verizon.

If I could give a 0 on wireless service, I would. I've had nothing but no signal service since Verizon towers went down 1/14/26. I called tech support, and still no help. I work around Texas and when I stay in a hotel, I have to use wifi calling. That's just BS after they take my money for no service.

The worst Customer service, I got the internet box last year Feb and returned it because it wouldn’t work where I live. Even though they have their box back, they’ve been charging me $105.11 every month. After going in the store because my phone was disconnected cause they added $299.97 for the Box they have in a facility in Texas. Monthly payments from last year adding up to $966.37. My bill is just over $1,000 and they want me to pay to turn my phone back on. SERIOUSLY. The WORST customer service, every time I call in they hang up on me or I have to tell this story again like they don’t take notes every call. I pray nobody has to ever go through this.

Verizon Wireless took me on as a customer and made false promises. My phones did not unlock after 60 days, which was the agreement when I joined them. Both employees and supervisors lied to me and hung up on me. They will say anything to get you as a customer. Very unprofessional. Horrible company.

Please, just save your money and time. Verizon has failed customers in every way possible and have no concerns about it. Bills extremely high, ridiculous fees, liars. You know the typical multimillion dollar company.

Greedy, stingy, unaccountable, expensive... Really appreciate them thanking me for loyalty while simultaneously canceling my loyalty awards. Loved when they asked if I'd "split the difference with Verizon," after they overcharged me for three months. Moving to T-MOBILE and warning everyone about Verizon.

Suspension services on Military orders. My family has moved overseas on Military orders in July 2025. We went to the office *As we were instructed to do so, brought our paper orders, spoke with manager, who knew nothing about it; and connected us with some 3rd party somewhere else and after 2hrs that we spent there, disconnected our phone lines, paid over 1000USD for phone, we decided to leave our son's Galaxy active and place a suspension there as it would cost us 10USD/mos. In Nov i started to receive an autopay notification as the system reactivated the account. I called in Dec after I received yet another bill asking to place a suspension and reimburse me per my Military orders. I was told it was done and i received another 108$ bill.

I tried to receive Verizon. But ran into some issues! First Verizon took money off the Apple Pay but DID NOT put it back on. Then I received a internet connection box that doesn't work @ all. Then as that waiting process I get a threatening letter with a bill of $89.52 in the mail! I am very upset with how it all went down! So I prefer to stick with the Internet & phone company I'm with right now! If Verizon is NOT going to work with me over this issue!

Complete disappointment in the ability of the Verizon Customer Service department to resolve any issues. No one is on the same page nor appears to have the same training being that after talking to three different people and being told three different things, my simple issue escalated into aggravation beyond belief all with the help of these wonderful CSRs.

I initially signed up for Verizon internet to receive the free Nintendo Switch. I called in a few times and I was assured it would be available to me after 65 days of service. Waited 65 days and no Switch. Called back in and was told I was on the wrong plan to receive the Switch. I was put on a more expensive plan and promised I would receive it. I have since called in and chatted 3 different times with promises, and no manager to talk to. I was told I would not receive a credit and pretty much nothing.

Today, I was completely blown away by the outstanding work Diego in Customer Service at Verizon completed. This experience was hands down, the #1 “All Time” communication that I’ve ever had with any company, worthy for honorable mention as ***World Class Service***. I was calling about an order I’ve been tracking. I received part of it and was inquiring about the rest. I got Diego and began the story at the beginning. I told him everything I knew about the order to date as well as explained the sentimental attachment.

It won't be safe for anyone to work there. Many people are stressed out, and their customer service is terrible. You can go to many different locations and receive the same non-service. You'll find T Mobile service much better, although they might also be owned by Verizon.

WOW. 3 hours on two different calls to unlock a phone. NEVER buy a Verizon phone and try to get it unlocked. They unlocked it on the first call then it got relocked and then I had to do it again for some reason. The second time they said they couldn't do it and nobody put in the notes that they did it the first time. What a mess of a company and hard to believe the inconsistency with such a large company with all the notes etc. put in their system. I will never do business with verizon.

Today I called customer service and waited 2 hours 6 minutes to speak to someone. Earlier I used their online chat widow to get help on the issue I have. Since they were not able to solve the problem, I called the customer service and gave up.

The staff, when you can get someone on the phone, is rude, incompetent and useless in helping resolve your concerns. My bill went from $80 to $250 in one month and I cannot get anyone on the phone to help resolve this mistake. Save yourself the headache and DO NOT USE THIS COMPANY.

This is the worst company I have ever dealt with. They are dishonest about charges and over-priced for services. I have an 800-credit score, and they expect me to pay them over two hundred dollars a month in cash for cell phone coverage!! Who carries cash! Beware of this cell phone service who seems to think they are the best. They fall way below in customer service. I would rather pay a higher bill under another provider then ever go back to Verizon.

I travel for my job, so having service on my phone is crucial. The past couple of months, I've lost service more times than I can count. I've dropped too many calls to even say I have proper service. Half of my texts won't deliver. I have had a Samsung for years, and every single time it's a problem after only 2.5 to 3 years. And lately my phone lags so bad it takes seconds just to click a button and have the phone respond. I went into one of the stores yesterday to show the Verizon sales manager what was going on and even he said he's never seen a phone act up that bad. And then get told that I have to upgrade my data plan because I'm on an "old plan" and pay more money?

I got a text about clicking a link to get the rebate, but I didn't trust that it was not a scam. That's why I checked around on the web to verify it was true. I'm confident that I found credible sources so I will go to Verizon's site to claim it.

Absolutely Unacceptable – Repeated Lies and Total Loss of Trust. I upgraded two iPhones to iPhone 17 Pro Max models on November 28 (Orange 512GB and Deep Blue 256GB). What followed was months of delays, false promises, and complete dishonesty from Verizon representatives. By the end of December, nothing had arrived. In early January, a chat agent promised delivery on January 5 — nothing came. On January 10, I was told again, with many apologies, that the phones were fully set up and guaranteed to arrive on January 13. I waited the entire day. Nothing.

This is why Verizon lost my business. I went in the Saturday after Christmas to get cell service for smartwatches that I bought for my grandkids for Christmas. They asked me who my present carrier was (it was visible, a Verizon company) and how much I was paying a month. I told them and after a few minutes, they said I could get the same rate with them plus a discount on the smartwatches with them so I switched. Sounded like a good deal so I took it. It took a while, but my phone was switched and the watches were set up. The people in the store were great. At the end, they mentioned that the first bill would be a little higher, which I expected. I was paying $45/month for my previous service. That plus $15 for each of the watches would be $75. I figured another $15 for taxes and the monthly should be under $100. So I was expecting the first bill to be over $100. When I got the bill it was over $200!

We were without service for almost the entire day due to Verizon’s outage, which caused major disruption for our family and work. We have 11 lines on one account, and every single one was affected. Verizon’s response? A $20 credit per account, not per line — which feels insulting given the scale and duration of the outage. What makes this worse is that AT&T service was up and running while Verizon customers were completely cut off. Emergencies, work calls, data — nothing worked. Reliability is the reason you pay a premium carrier, and Verizon failed when it mattered most. Poor communication, minimal accountability, and a token credit that doesn’t come close to covering the inconvenience. This outage and Verizon’s response have made our decision easy — we’re switching to AT&T.

This is the worst Company ever. I am switching. Their Customer Service is rude if You can even get through. Can never get an amount that You owe. It's like pulling teeth every month. Horrible Company and rude Customer service.

My Verizon Internet Gateway device failed on Monday around 6 PM. I called Verizon, waited over 20 minutes for assistance, was told a new device would be sent, to expect delivery in two days. No device received at end of day three. All my mobile hotspot allowance had been used because I was using my phone to hotspot for my home business computer for three days. I went to the local store who could not provide a replacement cord for the gateway, could not refresh the mobile hotspot allowance, could not compensate me for three days without Internet, and lied by saying the device had been delivered. When I was suckered into signing up for Verizon Internet, a gateway device was provided to me by the local store, yet they somehow cannot provide replacements when the equipment fails within 2 years, or help in any other way.

I was very upset. Customer service was very poor answering my question. No reason why we were out of service. 😢 I think I am going to change service. The tech don't know how to talk to people. Had sick husband at could not get in touch with me. I anxiety at work. Worried about him.

One of my Biggest regrets!!! Customer service is awful to deal with. I can spend hours on hold for simple issues. Dishonest billing and false information stay away!!! And now major service issues to make everything worse. I had no idea that such a big name company can have such a awful company structure and get away with it.

This company is only good for WiFi/home service. Cell service is the worst in the business (nj/ny) not to mention the constant outages. Horrible cell phone service all around. I feel stuck based on phone payments. PS I went to upload a receipt to verify this review, and the Verizon app is down. Just par for the course with this god awful company.

Clearly, the worst cell phone service on the market. Very poor even before this outage. Can’t wait to go back to T-Mobile. If anyone is thinking to go to Verizon because of the price you get what you pay for. They are the worst.

This latest outage from Verizon has been the last straw for me. Between pi**-poor customer service, being too expensive and now this! I went to a Verizon store before I know what was going on. All the "customer service" rep told me was to go home and wait it out! I think I am going to switch to Comcast mobile to bundle it up with my cable TV and internet. It will come out significantly cheaper. It's really a shame because Verizon was good when I first got them. It is as if they get you as a customer, at which time they gradually take more and more advantage of you.

Cell coverage has been down all day, I'm losing business because of you. Fix the problem or I'll send you a Bill. This is ridiculous, you would think for the cost of your service it would not go down so often.

Worst service ever. Verizon Business has been beyond frustrating to deal with. Every time I call, the communication is overseas and there is a clear language barrier. Calls are constantly disconnected, and I rarely get a resolution. For a business line, reliability and clear communication are essential, and Verizon has failed on both. Extremely disappointed and would not recommend for business owners who value their time.

I am writing to formally complain about the internet service I am receiving under my current contract. The service quality falls far short of the terms stipulated in the sales contract and is causing significant disruption to my personal and professional activities. Issues Encountered. Low Wi‑Fi Signal Strength – The wireless signal throughout my residence is consistently weak, leading to frequent dead zones and unreliable connectivity.

The service with Verizon is terrible. I pay so much money and have terrible service all the time… After 30 years time to switch. My calls plate constantly dropped and I have no spotty device where I live and hang out.

Verizon wireless is not a dependable carrier. My android phone has lost service due to Verizon's unreliable service on numerous occasions. This has left me in dangerous situations, especially when traveling out of state. The strange thing is, the iPhones don't seem to lose service as much. Possibly, Verizon wireless cannot accommodate different types of phones at the same time? Pretty sad and scary for such a large and expensive company!

I've been a VW customer for 15 years. They used to be a high-quality wireless service. I never experienced an outage or issues with coverage. Within the past 2 to 3 years service has been terrible. There have been major outages and the service is terrible now that they have started to let other carriers piggyback off their network. Today is 1/14/26 and have not had service for the past 3 hours. I will be going to AT&T.

I switched to Verizon in November 2025 and deeply regret it. The transfer was a complete disaster—two days wasted, hours on the phone, and more than five technicians involved. Several agents even hung up because they didn’t know how to fix the issue. My bill is over $30 higher than promised, one of my paid lines still doesn’t work, and trying to reach Verizon again is pointless. Once I’m finally able to speak with someone and get my bill corrected, I’ll be switching providers immediately. All the hype for what has been an absolutely terrible experience—nothing but frustration and disappointment.

We went into the Verizon in Guilderland on Tuesday night to dispute our first bill with Verizon. Initially wanted to deal with the original gentleman who had us switch plans and providers (we only went into the store to pay our FIOS bill). He was not available and it looked like he would be a while. Without hesitation, a young lady politely told us she could take care of our needs. Her name is Ashley **.

Hands-down, the worst phone company I’ve been with. I pay over 180 a month for one line. My data never works. My phone was bought brand new. It was freezing. I’ve complained about my phone for 10 months and the 10th month. They said I’m under warranty and I can get another refurbished phone when I complain the 1st weeks of having it, honestly feel like I was scam. I was told that half of the phone price would be knocked off. It was not. I have to pay full price for the phone. The promotion was a scam so at the end I end up paying full price for a phone that was defective. The moment they gave me worst customer service I’ve dealt with worst supervisors I’ve dealt with. I would not recommend Verizon Wireless to no one.

Absolutely the worst customer service I’ve experienced on any level with any business. INCOMPETENT, INEFFICIENT and UNPRODUCTIVE. They can’t even set my phone - and seem helpless on the phone with their support team.

I can't even give Verizon a one star review. Hard to believe that they are still in business. Customer service is zero. I will NEVER go back. Verizon Wireless at Smokey Point. They even want the review to be more detailed!! Unbelievable POOR customer service.

I have been a customer of Verizon for five years. They have messed with the prices, sold me phones, guaranteed prices, and change them. It says the correct price and then a few days later it says it’s a lot more money. I've been yelled at and called a liar by their American staff. That’s how you treat five-year customers.

I rarely write reviews but I feel compelled to do so. ** from Verizon store at 4111 Coors Blvd, ABQ, NM, greeted us at the door with a smile and was professional throughout the appointment. I was a bit clueless as to what the differences were with the iphone 17, 17 pro and the17 pro max. She explained the things in Layman's terms, and at no point did I feel pressured to buy the more expensive iphone. I decided on 17 pro max and I love the phone. ** called the next to to follow up. I would not hesitate to refer friends and family or anybody else in the market for a phone to **.

Verizon is so crooked that they will not let you record them, but at the beginning of each call they say that they are recording you. They owe me $1200.00. I got tired of waiting for my credits and cancelled my service. Then they say I owed them for not finishing out my “contract”. I was a customer for 33 years and was never late on any payments. Verizon then reported me to the credit bureau to ruin my PERFECT credit score. No one gets great credit by not paying their bills. I refuse however to pay crooks. Then they get creditors to harass you that also will not let you record them.

They’ve shut my phone down twice while I was out of the country. They owed me $649 credit for a phone. I returned back in November. Here it is middle of January. They overcharged me last time I went to Costa Rica by $500 so they didn’t have international Calling which I’ve had for the last nine years. Told me they’re gonna give me credit. I paid $650 for a phone that never got returned and never got credit for. Then they charged me another $630 this month that I called corporate talk to Josh. He said just pay 283. I went on a payment 283 I put in. It charge me $630. Not what I authorized. When you call them to make adjustments they tell me there’s nothing they can do. We have to wait for it to go through the system. This is the worst service ever and I am switching cell phone carriers and I’ve been with Verizon for over 20 years. They just don’t give a shit anymore.

Worst Experience ever. Victra made many mistakes on upgrade on our phones. The worst one of all was not changing my wife phone coverage to international like I request before we took a trip. Should have been only a 10 dollar a month line charge but being billed for 360 dollars. Went into the store. Couldn't or wouldn't fix it. Called Verizon customer service. Same BS. No help. We have traveled many times overseas and always have a travel pass. Our records show that we never traveled without a travel pass. How the mighty has fallen. It's criminal what they did to us. Lol send an email to wecare and get a BS response.

Verizon is the worst service I ever had. I should’ve stayed with Spectrum. They lied to me and told me that they would pay off my phones and did not. They caused me to have 36 points taking off of my credit. They overcharged me $200 for a phone plus the service is not even that great out here. They lied to me for four months about the rebate and double charged me on my bill every month. The worst experience I ever had. I would never recommend Verizon. Elon Musk has shaken them to the core.

Once they joined with Straight Talk their service has just SUCKED. I do NOT recommend Verizon to anyone or Straight Talk. Go to any other company that's NOT owned by Verizon! I felt like I was literally throwing away money while I was with them.

Promised a free tv when I switched to Verizon Wireless home internet. Said the same thing to my brother in law. They lied. Neither of us got a tv. I called last week and they said expect an email from verizon on Friday. No email. Now they said I am not eligible.

After working with this company, on and off, for over a decade, I've yet to have a single experience with Verizon that has resulted in hours of my time and less than adequate outcomes. My latest experience was no different. I spent three hours to set up two new phones with, and providing payment. A week later I check the site, and there was a problem with the payment, and they were giving me until two days later to resolve it (no email sent, and I had already received confirmation it would be paid). I spent another hour on their "payment portal, on two different browsers with four different credit cards, and an error occurred, and I was given a number to call.

I decided to add Verizon Wireless service alongside my existing Verizon FiOS account, believing it would simplify account management by having services consolidated under a single platform. During the migration to Verizon Wireless, I was not provided with an online account or any method to pay my bill, either online or with the assistance of a Verizon representative over the phone. As a result, my service was at risk of disconnection, including the potential loss of a phone number I have maintained for over a decade.

My husband and I went to Italy in 2023 with our pixel 3As which we liked. We came back and our phones no longer worked and three tiers of Verizon customer service could not fix it. Finally, a Verizon store employee offered us the pixel 7 without telling us it was a new contract offer. We thought it was Verizon fixing the problem. It was not our fault that our phones no longer worked. What it really was was a $700 credit that we could have used to choose which phone we wanted to upgrade to and it was a contract for another 3 years. We hate our pixel 7s.

I left Verizon after 18 years as a customer because I was paying over $150 per month (and I owned a phone that was paid off). I switched to a service and I am now paying a small fraction of what I did under Verizon. Additionally, their customer service has steadily declined over the years. I am no trying to straighten out my last bill to them so my credit is not affected, as my last bill shows a balance that is double the actual amount. I have been hung up on repeatedly and am spending a lot of time (my second day now) trying to resolve it.

This is the worst company to deal with when it comes to customer service satisfaction. I have now called 5 times in less than 24 hours. Been lied to 5 times, hung up on 2 times. They suspended my lines after a promise to pay. Turned on all lines except 1. I cannot believe the level of rudeness and lying they do.

15 - 20 years customer. Up until last 6 months, satisfied. Always made payments by phone or online, & on time. Last 5 months won't allow payments, have to drive 15 miles to the store, walk in & pay in person. That's after wasting 45 minutes to an hour on phone calls. Recently paid, again in person, with extra fees, several weeks ago. Said system down, have to pay in cash. Which I did. Been sending messages to my son's phone, bill not paid. I have receipt. Another 45 minutes to get live person, saying I did not pay. I have flipping receipt in my hand.... Verizon sucks horribly. I'm about done with their overpriced bullsit!!

Terrible billing and fraudulent. They will duplicate charges, never reimburse you or call you back. You will consistently be tossed from one person to another to have to initiate the entire process over again and again.

20 plus years and I'm done with Verizon. My monthly payment has increased not once, twice but three times since last year. It's sad being a loyal clients means CRAP to Verizon! Let's screw over this lady who's got auto pay set up, then call to find out an additional $20 discount will be applied but not reflected for another 2 pay periods. No worries. Firing Verizon for good!! Their loss, found much better rates elsewhere.

I have been on the phone with Verizon for an hour trying to activate my Electronic Verizon Sim Card that I purchased on my new IPad. I am speaking to people who have heavy accents, plus do not seem to know what in the heck they are doing. I will try again tomorrow.

20 years of being a customer and I’m done. I feel like I had a pretty solid run when I was a customer under the personal plan when I switched to business, the nightmares began. Not only did it start with problems, but calling to resolve them took up excessive amount of time just to be handed off to another department or worse-dropped. It caused crisis that could’ve been avoided, lost business time, undue stress and vanishment of trust. Just to wait a month to see if what happened verbally actually showed up on my bill-then repeat the engagement with customer service by phone because they wouldn’t serve me at the actual location, it had to be handled by calling to solve. There are ravines in their support processes, not just gaps. The people are doing the best, the processes are broken. They can’t be successful supporting customers if the business decisions are eroding the customer experience. I’m taking my business elsewhere.

Do not use this company. I was near a hurricane. All the other providers were giving its customers help with their bill. Not Verizon. They were the only one not to help out. I bought a phone, decided to go with another provider, sent my phone back. 18 calls, 15.5 hours on the phone with customer service, still no refund. They will not send my old phone back to me either.

I've never seen a company create so many hurdles between the Customer Service Department and the Customer when a bill is due. There is an error on my bill, my phones are shut off and it's been a hassle to speak to any live person. Who do the customers need to contact to have this removed from Verizon's business practices?

On Dec. 31 Verizon stole 1213.00 out of my account. After 2 days going back and forth with them we still have no resolution on the issue. We have talked to at least 15 different people. None of them was a supervisor and no one has reached out to us on the issue. After 8 years of loyalty to Verizon we have been forced to transfer to another company.

One star is honestly too many. Verizon is terrible. They can only mail you a receipt? That’s ridiculous when they have PAPERLESS BILLING. We switched to T-Mobile for a promotion where they would pay off our phones from Verizon, but they need an itemized bill to do so, Verizon has been unable to provide this. We are leaving the window of ability to pay off phones from Tmobile. I spent an hour on the phone with Verizon trying to pay off a watch, all they could do was deactivate it but none of the links for payment were “working”. I tried 3 different cards and 5 different times. I asked to speak to a supervisor, got told I was speaking to a supervisor who said they were looking into the error then transferred me to someone else in a different department, to deactivate the watch. Completely useless. USELESS. I hope Verizon goes bankrupt.

MTMS-MADISON STREET, 1820 Madison Street, Clarksville, TN 37043, **. I can't say enough about the level of care ** went through to make sure my wife and I were happy. He continuously strived to find us the best deal. We not only left with one new phone, instead we left with two. He sat on the phone with customer service to ensure our bill was correct and were given the credit we deserved. His personality was above and beyond anything we expected. Thank you **!!!!

Verizon customer service is non-existent. Chat takes 3 days and forget phone agents, they are nowhere to be found. This needs to be fixed asap or you are going to lose a lot of lifelong customers. This is absolutely ridiculous!!

Verizon has now become the WORST CUSTOMER SERVICE. I left and went to Visable for $35 a month when I was paying $145. Trying to pay my final bill you cannot pay online. They told me to go into the store. I went into the store in Mission Valley. Was greeted with the worst customer service. Told verbatim just wait in line or go to the kiosk. I went to the kiosk, still unable to recognize my number because it’s been switched. I explained it to the rude lady upfront who identified herself as the manager, but would not give her name nor name badge John. She told me to still need to wait. This is by far the worst customer service I’ve ever experienced. Verizon has went downhill for the last few years, I am so glad I am rid of them. I am so glad saving money. This is ridiculous that they are still in business. I encourage everyone switch look at Visible. This is terrible. So glad I’m starting 2026 not paying Verizon any of my hard earned money.

Since switching to Verizon 2 weeks ago I have 3 solid days doing nothing else but deal with their customer service. If you chat the agents just transfer you if they don't like the issue and you have to start all over again. In last 2 weeks I have either chatted with or spoken to 15 different agents and the most hilarious thing is the problem still isn't fixed. LOL. Called them today after being transferred 3 different times by chat. Told the gal my bill is wrong by $130. Thought we had it all dealt with and just checked my bill and it actually went up even more. LOL. **.

Terrible company, terrible customer service. Waited on hold for 2 hrs when they said 48 minutes. They never did answer. Drove to local store. They wouldn't help. Was told to borrow somebody's phone and call corporate. Was on hold for over 2 hrs. In meantime drove to a corporate store, sat in line for hour and a half only to be told corporate would have to send a phone, we should have called them, showed him the phone. I was still on hold over 2 hrs. Absolute worthless company. Lot of angry customers in store but I'm sure they will raise their rates again shortly and continue the horrible customer service.

Stay away from Verizon! We switched to them and wish we had never heard of them. They have double-charged us, then charged us an upgrade fee for a phone that was supposedly free. Every bill we get is higher for one unexplained reason or another and don't expect to speak with someone you can understand. Run in the opposite direction if you don't want to pay scammers.

Regrettably I switched to Verizon Wireless from AT&T, for the most part I was happy with AT&T wireless but I decided to switch because of the promise of a free iPhone and cheaper phone bill. The worst mistake I ever made. The iPhone technically is not free I get a monthly credit for 36 months so I just can't break the contract and leave. I have to pay the iPhone off. I know coverage all depends in your area and the amount of people connecting to the towers. I have the worst worst coverage consistently in Miramar, FL and surroundings areas all the time no (5g).

Verizon is terrible. My internet has been going down randomly for months, I called and they gave me a Crappy solution. I literally told them that resetting isn’t working and it’s like in one ear out the next. Optimum was bad but at least the service was consistent.

I called in previously to change my plan, and the customer service representative told me they could apply the current promotion, which would save us $90 per month (we have 9 lines). When the savings never appeared on the bill, I called back to follow up. At that time, I was told there was no record of the original call and no notes indicating that this promotion was ever offered or applied. I then asked whether I had been speaking with an AI representative during my initial call, as the information I was given turned out to be inaccurate. The representative I spoke with during my follow-up call would not confirm or deny this.

We were switching and this worker named Shoshana stayed with us for almost 3 hours. She was so helpful and very patient. I very much think she deserves a raise. We got 5 phones, 4 Apple iPhone and 1 Samsung. She helped us through the whole process.

Be careful, what they say you're signing up for is not true! This store is a joke. They don't know what they are ordering you or if your order is backordered. Didn't get offered anything but they guaranteed they knew what they were doing.

Where do I start, exhausted from dealing with this company from the beginning to the end for just one year. My husband and I decided to change our family plan; what an outrageous bill and disrespectful local employees when trying to resolve the issue. Called customer service after they took the initiative to charge a large amount after auto pay was taken off over a month. Refuse to refund, but thankfully for my bank that handled the situation because they are upset that we decide to deal with a different carrier. Verizon change our four digit pin code and utilize a different number so when we called customer service they won’t be able to gain access to the account or refund the transaction. Poor guy that works for them was so nice and I told him about us talking with Verizon last week and utilizing the exact same code and my husband number. How can you take large amounts without the other consent, especially when it’s no longer auto pay. That’s Theft!

Verizon Wireless offers nothing more than Cricket, T-Mobile and or AT&T. Worst customer service I've ever experienced, the promised monthly bill was not what was agreed upon by sales rep. I'm paying actually paying double - through thick jargon and confusing "credit" promises. Verizon wireless is a big house of cards. Do not change services no matter what they offer- worst decision I've made. Their walk in stores are 1 hour waits for friendly faces that can offer no resolve due to corporate policy or scams, truly feel scammed.

I was a solid Verizon customer having purchased all my cell phones (iphone, google, back to iphone) over the years. I upgraded 2 iphone Xs in 2023 or 2024 for 2 iphone 15, and purchased 2 smartwatches and a cellular ipad at the time due to a promotion they were advertising. We had unlimited data and the average monthly bill was ~$325.00. I decided to retire in September, so as a lead up to retirement, I wanted to pay off the devices in order to have a more manageable monthly bill. I paid off the phones in August along with the monthly bill, and in September, I paid off the watches and the ipad, along with the monthly bill. I asked the customer service rep to confirm that moving forward, my bill would reflect only SERVICE, which he did. Imagine my surprise when I received the October invoice in my inbox for $310.09!

I signed up for home internet with Verizon, the promotion I signed up under was to recieve a Nintendo switch, a 250.00 Amazon card and a 200.00 Verizon gift card. I spoke with 27 people who assured me my gift cards were coming. It never came and they are denying the promotion existed. I have spent over 60 hours of my time trying to get what I was promised. I asked for the fine print when I was told I should have been told by all 27 people I spoke to that it didn't qualify because the first available date to install my internet was after the promotion ended even though I was enrolled at that time. I asked for them to send me the information to review that makes this claim or outlines that procedure and was told no.

Overcharged, said they would waive fees then didn’t do it. Bought 2 iphones and 2 watches and they put all 4 in one of our names vs dividing into individual names: spent literally 10+ hours working with bots, text chats, phone calls, and back in store over a months time trying to step by step fix their mistakes, One of Customer Service Reps on phone said he would fix incorrect naming of 1 of the phones then call me back to help get 1 of the watches in right name: Never called back. Never fixed wrong name issue.

Where do I start? Got the 4 line plan set up online with the free I phone 17 pros. Got the phones in The mail 3-4 days later. All good right? Wrong! 2 of the phones were able to be activated 3 days later (Xmas holiday). Mine and daughter's were not and still are not 8 days later. Apparently our account has an “order pending” and they can’t figure out how to fix it. After countless hours on the phone with the tech, core activation, tier 2, and porting department no one can fix the issue, so I was told I’d have to go the a Verizon corporate store and they would be able to fix the issue on that visit. Wrong!

I spoke with the a manager here because Verizon was offering a switch up deal. From their selection of deals that I could've picked, I didn't because the sales manager picked for me, assuring me that THIS was the best deal from the selected options. Don't believe them they're lying, Verizon is lying. There is no deal. There's only the taking of your money until you complain, complain, complain, and complain some more and maybe you'll get your money back.

Verizon has had the worst coverage versus other companies offering Internet and cell services. We experienced months of intermittent Internet service, and cell service interruptions even though the cell tower is 2 miles from our home. We spent numerous occasions and hours between departments with nothing ever being resolved. Once we disconnected service and switched to T-mobile, Verizon charged us a $300 fee for a non-returned box, although there was no communication or return label offered, and they still refuse to allow us to return a brand new box and refund us the $300 although due to their poor service and communication. I would never use or recommend their any of their services.

Over 5 hours of being on hold to get my bill corrected and service reinstated. Bill was paid in full, still no service! Waiting on hold for hours today to get MY business numbers ported out. I’m held hostage for trusting Verizon. 21 years as a loyal customer…

Verizon customer service reps are ineffective, LIARS, and horrible to communicate with about everything! Verizon is the WORST PROVIDER EVER!!! Spread the word!!! We were told we were getting the promotional plan we requested. They switched it to something else!!! Been fighting 7 months to resolve!!!!

On Sunday, 12/21/2025, I called VZW Customer Service at 800-922-0204 at 2pm, and spoke to a John or Joan. It was difficult to understand what his first name was because of his accent. I called because I wanted to upgrade my wife's & mine S21+ Samsung Galaxy to the S25+ promotion based on an offer I received via text message, $1000 off for each phone. In addition to upgrading both phones, I also wanted new numbers for both new devices, and I also wanted a third line to be used for business purposes.

Upgraded to iPhone 1 Pro but store was out of stock, so purchased to ship to home... Verizon sent me someone else's phone, connected to someone else's account, labeled with a shipping label to my address... Sat on the phone with customer service for 6 hrs and spoke with 7 different people who told me to return the device to the store and exchange... Get to the store and the store tells me there's nothing they can do about my experience and good luck with figuring it it out. I call customer service back who also tells me there's nothing they can do about it, the store needs to fix the problem and they are sorry... Per the store, I'm stuck with a phone because they will not return it (legally it's not mine), I cannot use it (legally it's not mine), and my only option is to find the person whose phone I have and to work out something with a stranger across country!... When I figure this out, definitely leaving this company!

My experience with Verizon has been incredibly disappointing and frustrating. From day one, everything was confusing, poorly handled, and disorganized. I placed an order on December 19,and since then it’s been one issue after another. I received contradictory information from different representatives, spent hours on calls, and was repeatedly told the issue was “resolved” when it clearly was not. Every time I contacted support, I had to explain the entire situation again, as if no notes or history existed.

Sat for 2 and a half hours with nothing being resolved. Worst customer service I have had at a Verizon store. How does it take over two hours to help just one customer. Stay away from the North East MD Verizon.

I closed my Verizon account. They're suppose to close it. They lied. Said they did. They suspended it instead. Then they said as long as I make payments to pay off the balance they wouldn't add late fee charges or anything. That was also a lie. The guy on the phone keep cutting me off. Wouldn't listen to me at all. THIS WORSE COMPANY EVER! They use to be great. Now they suck and lie and don't care about their customers.

Verizon is a cheat and disrespectful to its loyal customers. I was lied to when they gave me a "free" phone. I asked if it was absolutely free and they said yes. No contract, I didn't owe anything on it. It was 100% free. I am now in a 4-year contract because they flat-out lied. I should have trusted my gut feeling. They took my perfectly fine phone and gave me a piece of crap that they said was better. I was completely happy with the phone I had. I was on a family plan with my mother and her husband. He died so the service was put into my mother's name at double the amount. So, with the sorrow we went through, we had to deal with Verizon overcharging us. My mother is 92 years old and didn't know how to check her bill online. She didn't even know how to make an online account. I could go on and on.

This would be a zero star if available. Verizon has fallen from its perch. I have never seen a company with such disgusting customer service. Ours started in July when I ordered a new phone. They took my payment but never shipped the phone. It sat on the pending shipment list for two months. Fed up, I cancelled the phone, but still continued to be billed. I spent over 10 hours on the phone with agents who had poor English language skills and every time the problem continued. Disgusted, I cancelled Verizon and went to T-Mobile in October. Come December, I receive another bill with a late payment notice -- for services in November through December! This company is failing badly and I suspect are bleeding customers. Stay away or cancel while you can!

Worst service imaginable. Highest prices by far in the industry. Avoid like the plague. Every other plan is better and cheaper. I moved to AT&T, so much easier to deal with, so much cheaper. Dump AT&T.

I had Verizon for many years without complaint. Back in April we received a call from Kasey stating that if we moved our phones and internet hotspot service to a business account we would get better service and save money. Not true. The minute they switched us the service on the phones went to horrible. They tried an e-sim, still bad. Then we started getting our bills. We went from 325/mo to over 800/mo, all while dealing with the worst phone service I’ve had. It continues until Kasey ghosts us.

My new husband added me to his Verizon phone plan and purchased a brand-new iPhone 16 for me for Mother’s Day 2025 while we were living in Conroe, Texas. Almost immediately, I noticed that my phone would randomly go into SOS mode while I was at work. At the time, I didn’t think much of it. After we got married, we moved to the New Braunfels area, and the problem became much worse. My phone now goes into SOS mode every single day, and the issue continues to escalate. Over the past two weeks, I have spent several hours on the phone with Verizon and inside a Verizon store speaking to representatives and customer service.

So, I did the free phone thing yesterday (I was supposed 1 s25+ and 3 iPhone 17 pros). I paid the total bill and today got charged an ADDITIONAL 77 dollar in which I was never notified that I would pay. Verizon made me go through 3 reps, 2 were completely useless. When the third one answered I completely canceled the service before even getting it.

I purchased a prepaid phone on 12/14/25. On 12/21/25 this phone stopped working. The retail store would not exchange it and had me call Verizon. No exchange or refund offered. Do not do business with this company!

Awful customer service. Transferred 5 times only to be placed on hold then disconnected by Elizabeth in the business fraud dept. I surely hope they review their phone recordings and get rid of all people. I will be moving my service.

As a accountant for a Verizon client I had been unable to view her invoices on line. When calling to correct the issue I was helped by a rep around 30 min telling me that it would take up to 4 days to change email addresses which had to be updated before we could request a change to security access to enable me or my client to look at invoices. Never heard of such a thing. During this time I had to Allow or enter Security codes about 6 times. Some of these I had to get from my client who was extremely busy. I was put on hold and I listened to music for 30min. Then sent back to rep who couldn't help because this was a business account (I called the biz acct help phone #).

I am 68 and disabled. I signed up during Covid and the price went from 99.00$ a month to 123.00$ a month. The coverage is terrible and customer service is nonexistent! Constant calling to Customer Service for billing issues and no accountability. When I signed up I was supposed to get a new phone! Iphone14. It’s a refurbished Phone that thinks I am in Sacramento when I am in Reno NV. I called for a senior plan and was told they don’t have one. A couple months later, I saw ads for all home and cell for 60.00$, I received a mailer. They took 20.00$ off the bill and added it back the following month. They never honor the agreements!!!!

Verizon Wireless has to be the the most misleading wireless company on the market. The staff weather in store or on the phone is the most confusing. I will never use Verizon for anything, the staff in store are disrespectful and the customer service is at an all time low. I have never felt so bad about spending my hard earned money anywhere. The Snowden River store in Columbia Md. should be shut down. It is sad How they treat customers. Very bad company to do business with.

The Verizon serve in Dublin, OH, sucks! As I write this review I am looking at an iPhone with no bars. This is not unusual. When I do have the extreme luck of having a bar, I need to make sure that I sit perfectly still to avoid the call cutting out. My next door neighbor uses T-Mobile with no service issues.

Well to start we have been customers with Verizon for over 27 years with consistently 10 plus lines on our acocunt. We were there when they were just getting started. Everything was fine. We were always willing to pay a little more because the service was good. In 2023 the owner of the account passed away. So I immediately moved 3 of the lines to an account in my name. This is where the trouble began. Aside from the loss of a loved one our monthly payment for 3 lines was as much and more than it had been with 10 plus lines. Because we transferred our lines to a new account we lost the promotions that went with the phones on those lines thereby increasing our monthly payment even more.

Verizon let someone buy a phone in my name and address went to Verizon store. Told to create police report. City of Everett refused to pay bill BECAUSE IT WAS NOT ME BUYING PHONE. Contracted Verizon. Fraud dept. Told me to submit proof it was not me so I'm guilty before innocent?? Went to collections because I refuse to pay for a phone or service I did not authorize in the process. I was buying a house and took a drop in my credit rating causing me to pay 6000.00 $$ more in my down payment. I WILL NEVER BUY ANY VERIZON PRODUCT EVER.

This company is absolute trash. I was a Verizon customer until May 2024. I canceled my account. While canceling, I asked what I needed to pay, was directed to my statement, and made the payment of $260. Here I am in December of 2025 with a collection notice from Verizon for $164.23. I was charged for the month of June because I made the (apparently) drastic mistake of canceling 9 days before my billing period was over. Because of this, I was charged $164.23 WHEN I WASN'T EVEN A CUSTOMER. I never received a statement for $164.23. I then called Verizon and was put through three different people and was on the phone with them for over an hour trying to figure out what happened and how to get this settled.

If I could give you 0 stars I would. When I inquire about services. I was told one thing and it cost me over 900.00 customer service transfer me to another customer service rep only to catch them accessing my phone, my Walmart app and asking for cc info.. The customer service and service in general was awful. After canceling service the NFL Sunday ticket that was free and with multiple calls trying to get it fixed so I could access it was charged to my account. I paid it just not to deal with them anymore. DON'T GET SERVICES FROM VERIZON. IT'S REAL BAD

Deceitful advertising! I have been with them 30 years. I get better rates if I hop around between cellular companies rather than stay 30 years. I used to pay more for the customer service and coverage. I have been on the phone and chat and in person about 8 or 9 hours in 4 days trying to get an upgrade and the advertising rate. ALL lies. No phone on them. No trading ANY phone. My advice, don’t give any of them loyalty. They won’t value it! One Supervisor was rude to me on a call. He said in.a smug hateful manner, “You are NOT getting $55 per month!” He told me to go ahead and leave and come back later. I was upset and in tears. It was a horrible experience. There has to be some repercussions for these deceitful advertisements.

Moderation Reviewed Dec. 19, 2025. I upgraded my iPhone to the 17. I was told I did not have to return my old iPhone. I started getting emails and text messages stating that I had not returned my phone. I called the office on three different occasions explaining the situation. The agent said they looked at my account. They saw what I was told. I didn’t have to return the phone and that they would send it to the back office to get it taken care of.

2025 and this is hands down the worse company to trust. The sales team is slimy and will not admit to their scams and sales tactics even when confronted. Don’t waste your time. Only have a headache, scammed out of money, worse service around. No accountability. Just try to ask what if you have a complaint or disagree or want to dispute a charge. There is absolutely nobody to talk to. Try that before trying any phone company. This will show you right away what will happen with you if you became a customer that needed answers.

On November 9th, I was in Walmart and was approached by a Verizon representative about updating my phones. They had some deal where if I was qualified for new phones up to 5000.00. I went ahead and tried to order new phones. There was a problem on their part where my payment for the taxes and fees didn't go through. The rep reached out to me the next day to try again it went through. She then placed my order for 4 phones, but apparently something else messed up the order, and Verizon said only part of the order number went through, so they can't place the order after they received 571.65 of my money.

I was looking to change phone providers and saw Verizon had a credit of $1,000 with a trade in. I brought in my iPhone 15 pro max to trade in for 16 pro max. My employer was also trading in and I handled the office mobile phone as well as personal phone for work calls. He said to add my personal line to the company account. So we did. We received the credit. I have left this position, I no longer work for this company. I wanted to switch to the month to month, pay as I go plan, which is what I wanted in the first place. I called billing to work on this.

Verizon customer service is very very poor and very stressful experience. Their agent are not knowledgeable and will waste your time of about 1 hour for very little thing. Some who speaks well English think they are above some services and without any prior notice will just transfer you to agents who are abroad with heavy accent. Honestly, Verizon service is very bad and very poor poor customer service.

I wanted to give a shout out to Ky, the Verizon rep who solved my technical issue today in Medford. He is nothing but personable, knowledgeable and patient as a representative for Verizon. The store that he manages is super! Sean is also a dedicated employee.

Quite frankly, I would like to give a third of a star. They don’t deserve anything more.! I left Verizon a month ago. Today I went into my bank account and without notification there was a substantial amount withdrawn. When I called to inquire why this was done without my knowledge and permission, they said it was to pay off my device. I understand that, but I was not notified.! They said it was within my contract that if I left them before my phone was paid off that they could automatically withdraw that amount. I was also told that I should check my Verizon app. I was blocked from my Verizon app.

Worst phone company to get a phone from, worst delivery service. The most difficult to get support and also they are horrible with updates and getting support for your problems. Would never recommend anyone to go to them.

After being with Verizon for 20 plus years I had no choice but to cancel, they should reimburse me for time and stress they caused. I called to report phone not powering up. After 1 hour of constant transfer from one 3rd world country reps to another finally I was told my phone is coming next day and I will receive e mail conf. After I hung up with Verizon they locked my only working phone. I had to leave work and go to Verizon store to put new SIM card. Next day phone never arrived. I called and spend 3 hours in between different dep but no tracking. No case number. Nothing. Just asking me repeat info to all other people they keep transferring me to. So I called T-Mobile and order my service. Next day when I woke up my phone started to reset itself. No one touch the phone, when phone restarted it was saying that phone was reported stolen.

I have been a Verizon customer for 21 yrs- I just purchased 2 phones on black friday. 1 was ordered by the representative incorrectly and sent back by UPS- no follow-up from verizon, STILL do NOT have a phone 3 weeks later. 2nd phone I have been trying to activate for 6 HOURS today, still not working. After 3 HOURS on the phone with the representative, she was trying to activate an iphone- I have a SAMSUNG! I asked for a supervisor, she put me on hold for another HOUR and then came on the line and said she had to reboot her system to get me to a supervisor and she would call me right back. She never called back and the phone center is now closed!

VERIZON is cancelling VETERANS DISCOUNTS. When I complained for 4 hours. 12% of $195 became 36 cents. If you know a veteran tell them to avoid Verizon. I tried to include a screenshot from Verizon app saying my veterans discount was removed but this doesn’t allow that.

I am writing a quick customer service review in reference to a staff member at the Verizon store at Chrystal River, FL. The employee’s name is Angel. What a wonderful young man. Super patient, knowledgeable, fights to get you the best deal possible by researching all available promos. No selling pressure tactics, just a honest person with a sincere demeanor and desire to make you feel comfortable with your decisions. Thanks Angel for being you. Verizon is very lucky to have you as an employee and ambassador for their products.

Verizon wrongly charged me $304 during a phone upgrade, even after confirming my device was fully paid off. They admitted it was a technical issue, yet two weeks later there’s still no refund, and they closed the case without fixing anything. I’ve spent 6+ hours being bounced between agents. Worst customer support I’ve ever dealt with. I can’t wait to switch providers.

For the last five years, I’ve always had good service where I live. However, starting last week, from about 8 a.m. until 6 p.m., I have absolutely no coverage—NONE. I can’t even make a callout. I’ve called numerous times, and every time I get transferred to an overseas agent who has no idea what they are doing. I’ve asked to speak to a supervisor each time, but instead of explaining that coverage is no longer available, the agents simply end the call abruptly. This is unacceptable. I live directly across the street from Oxnard High School, and you need to fix the towers immediately.

Verizon is the bottom of customer service. They are the bottom. You cannot go any lower. Hours and hours on the phone. Get you nowhere with them and they continue to put you on hole, cut you off, do everything they can and simply just give you what they ask. Access to your voicemail eighteen years, and I'm done with them.

I have been a Verizon customer for 15 years.. 15 years. My phone bill is double what my friends and family is. My service went from amazing to terrible in the last 2-3 years. I get no service and drop calls constantly. I go into SOS at home and in places where there is Wifi… recently I cancelled a bunch of stuff on my plan that was hidden from me and dropped by bill by $70 a month… I never saw the decrease it went back instantly and I’m paying the same amount I was without the protection plans now. On top of that I wasn’t getting the internet I was paying for for almost 3 years. I had my WiFi router brought to my home address and shortly after it was installed someone in Verizon out my parents address on my file (I know it wasn’t me because I had to set up the WiFi on my own and set up my account).

Mailed in payment via check. Noticed for weeks it didn't post to my acct. Inquired. No check was "received" and is overdue for 1st time ever. Verizon told me my bank has it pending. Not true. Bank says it's on Verizon end. I had to chat 10 diff times, 5 hrs once on chat, was promised multiple updates that never happened. They set up investigation, nothing. Checked with bank again, nothing posted to my acct. Verizon set up a payment promise automatically when investigation was still ongoing (2 weeks). No resolution, no updates, closed my ticket/case without notification of what they did or did not find. My time, effort was not important. Said no past due charges would be added-- it WAS.

I've had several cell phone companies in the last 25 years. I believe they are the worst. There are people are rude and obnoxious. They billed me for my son's services and my son has nothing to do with me. They wouldn't do anything when I asked them to remove the charges off of my account. They're the worst I've ever had.

Was promised a $100 gift card to my account after my area experienced an outage for over 24 hours which disrupted my work from home. Was never given the $100 credit and when I called was on the phone for over 1 hour and spoke to 4 people just for them to say they couldn’t find this in my chat logs and denied me my $100 credit. Been with you guys for 4 years and the service has been trash! Going to optimum asap ✌🏼

On October 30, 2025, I was approved for a new cell phone as a new customer. The first phone arrived damaged, never able to be activated. Because the phone was not activated, my account was locked for fraud. I spent over 2 hours with customer service and they sent a new phone. When that phone arrived on November 11, 2025, it was not linked to my account, no way to activate the phone. I went into the Verizon store in Tucson, AZ November 12, 2025, employee was rude and unhelpful. On November 14, 2025, I tried a different store in Tucson, spent over 4 hours to resolve. They were unable to activate the phone and had to 'sell' me a new phone. The service on a Samsung S24 was then started on November 14, 2025 at approximately 1:30 PM. There was absolutely no service on the account prior to that date and time.

This company is a rip-off!!! After my phone is paid off, I am out for good. They make promises they NEVER keep such as a $20.00 customer loyalty monthly credit on my bill each month! BS! They get you on the phone with foreigners who don't speak good English and you can't understand a word they are saying, they tell you one thing yet NEVER follow through on what they say they will do. POOR, HORRIFIC, CUSTOMER SERVICE. THEIR BILLING IS A NIGHTMARE! DON'T DO BUSINESS WITH THIS COMPANY. Their service isn't all that great either. DONE!!

Terrible service. Absolutely terrible chat function. I have been passed around to representatives via chat for the past five hours. Then they just stopped responding. I paid money for a phone and it has not been delivered and they refuse to transfer the order to a store.

They are not clear that if you switch carriers then you will not receive the remaining credits from your previous phone trade-in. It should be illegal to not provide the full trade-in credit on devices that will be obsolete in a couple years. Very deceitful contracts and practices.

I worked with Joanne at the Verizon Seybold office and she was phenomenal- I set up a new phone and she patient and got everything transferred quickly and efficiently. Very professional and service oriented. THANKYOU Joanne!! J

If it were possible to give zero stars, I would. Verizon is absolutely horrible. My recent circumstance involved losing my husband (who handled the account) and everything Verizon did and continues to do is inexcusable. They requested documentation that they claimed wasn't received. I drove to a company store with the paperwork and the 'handsy' rep spent another hour not knowing what to do. The billing was an absolute nightmare, they overbilled and then claimed a credit "would be on the next month's invoice." In the meantime, I found another carrier and my only line was disconnected.

Someone used my information to open an account and purchase a phone that I'm being billed for. And despite the police report and fraud claim filed they are still saying there's nothing they can do. Absolutely horrible handling of this situation.

After being with AT&T for may years I was fed lies about how if I transferred I would get better service as well and a better device and cheaper bill. Keep in mind this is my work phone. How I make a living off this service and device. Contacting them 6 times on the mobile chat and being promised a free upgrade size we have done troubleshooting every time and they have seen it obviously the device! I kept being promised a free upgrade and this is after 2/3 hours on the chat. Being told I am getting free upgrade for my troubles and not doing what I was told I kept getting transferred over and over again until I get frustrated and end the chat.

I was with my other carrier for over 10 yrs. Never one problem, I thought I would give Verizon a chance, that was a big mistake!!! My bill keeps going up, promotions they don’t keep promises, they are scam artist! Please save yourself and family the trouble! Go anywhere but Verizon! Honest truth!!!!

I wish I could give zero stars but it’s no option for that. I was Verizon Wireless customer for nearly three years, but the WiFi didn’t work everywhere so in August 2025, I decided to switch to another provider, I called and asked what I needed to do to transfer my service, the customer service was nice, helped transfer but did not transfer the watch that was connected to the phone, I received a $120.00 bill in the mail and I thought was for the phone, I paid only $20.00 because I remember making last payment, I tried to reach Verizon but I couldn’t login to the account and tried to reach customer service, the operator said that I am no longer a customer and I need to call my new provider, called new provider. They said call Verizon.

I went into the Verizon store today and the sales rep Isa, or Isabelle was very helpful. She answered all my questions, and guided through ask the products and plans. Help me decide in what phone and plan to get. Also she took the time to help me transfer my data and info to the other phone. Her customer service skills was very professional and she was very patient with me, so to the lack of cellphone knowledge I have thank you Isa.

First of all, they’re very welcoming and helpful and one young man forgot his name was the best and a young woman Mrs. ** made us feel at home and helped us with a good deal so I recommend it. They help a lot and they were really patient and helpful and overall friendly and nice they. You can tell they teach their clients well.

Terrible people service. Once we canceled our service and tried getting the payoff for our phones talked to 4 different people. Trying to get this information was just a runaround. Once you cancel 0 help. You can’t login to your account after you transfer your service.

I changed carriers and Verizon closed my account and I could no longer use the app. Then mailed to me a late notice and I paid it in full. Then I received a letter from a collection agency a week later. They have developed a poor business operation that used to be customer oriented. I advise that if you can find service provider other than verizon, do so. Their prices have sky rocket and they don't care about you. You're just a number to them.

Verizon customer service is horrible. They do not know what they are doing and then lied to my face. I cannot change my account currently but I do not recommend. They think if they call you by your first name enough you are friends. I find they are rude overpriced and when they found out I had a problem Verizon wanted me to send a text about the problem. Oh, so you want to make it my problem instead of picking up the phone. Totally unprofessional. I will change ASAP.

I dont have service outside of home and my customer service rep is constantly disconnecting. The service is SO unreliable, you can almost always expect to NOT have service when you leave home. Doesn't matter where you go, you will NEVER have service and the representatives do absolutely nothing about it. 0/5 stars. Need to switch providers.

Verizon wireless scammed me out of over $200. I placed an order 2 weeks ago then they told me the order didn't go through after I paid with two different cards. Still haven't received my money back. Every time I call Verizon they transfer me and then they all hang up on me. They told me my order went through and it would be sent out on the 4th. Still haven't received my phones. Called back. They did a ticket on the order to have the order pushed out and delivered so then it never came. I called back again. Now they can't find my account. I think I'm going to be contacting the lawyer. I have never had to verify my identity to order a phone or send in anything else. Now they're saying I need to verify my identity and send in two forms of ID.

The speed test in the photo was captured in front of 13620 Saticoy St., Panorama City, CA, in a pure "5G Ultra Wideband" zone, according to Verizon's website. The plan is Visible+ Pro, so no throttling. I get 1 to 2 bars along my entire 5 mile drive home, all in Ultra Wideband, according to their map (there is 1 spot near a Spectrum store with 3 bars). The phone is an unlocked Samsung S25 Ultra. This is fraud.

Let me tell how much my dislike has festered and grown for this company. That I literally went around looking to see where I could leave a review! They've been OVERCHARGING ME FOR THE simplest things that I never asked for NOR noticed on my bill, like HOTSPOT. Then proceeded to bill me for another 6 months after saying it was removed and only credited me for the 3 months because I didn't catch it in time. WHAT THE**!? I changed my phone number and Noticed I was still being charged for the OLD number in addition found OTHER NUMBERS ON MY ACCT I cannot confirm till this DAY!!!! I just ** hate this company, they all are pretty bad but the gas lighting is insane! Mind you I've been with them for over 3 years now, they just are making me so upset I have to go back to tmobile at this point idc!

I have been a Verizon customer for over 11 years. I pay for insurance on the phones so that if something goes wrong I can get the phone replaced. What a joke! Thousands of dollars spent on phones, insurance and service only to be told that your issue doesn’t qualify for an insurance claim. They want you to reset your phone to factory settings which loses all your information and you have to set your phone up again like it’s new and the factory reset didn’t even solve the problem. On top of that, they won’t replace the phone, they want me to pay a repair shop to fix what should be under warranty. I’m overpaying high prices for services they don’t follow through on. Their solution, pay for the repair or upgrade your phone and be chained to us for another two years. What a bunch of BS. Don’t buy their insurance. Won’t do you any good.

Verizon doesn’t care about their customers. I had two phones on our accounts, can’t recall receipt incoming cost for five months, they don’t care, they don’t call you back. They charge you $400 a month and we scratch back respected district managers, market managers, corporate callbacks. Nobody calls her back. I think everybody should take their number to Verizon and go to a different carrier. I want somebody to repost this forward. It forward forward it. Verizon sucks.!!!! Would love to give her zero but they won’t let me give him a zero cause they won't at least a one score so they get a one but they are actually -10.

I spent over 1/2 hour scheduling my supposedly “free” internet installation only to find out it was not going to be free. The representative, after getting all of my information, all of a sudden realized his “mistake” about the free aspect. Therefore, it did not happen. I cancelled because of total misrepresentation!

Never again! Crooks! They signed up me for one plan but the bill for 3 times more than I signed for. International services are horrible. Customer service is below 0. I can't say 1 good word about Verizon. Unfortunately, I can't switch my mobile account now. But I will change my home services.

Was told on day one I had a price lock. Lies. I was told if I trade my phone I get an 1100 dollar credit on my Galaxy s25 ultra and a galaxy watch 7 for free. I then was told if I started a brand new line of service I could get my daughter a iPhone 26 pro max 1 tb phone and Apple Watch for free. I was told I would be credited every month for the devices. Every month I am given a bill that goes from 253 up to 330 what next month is it gonna be 450. I'm sick of having to call in and argue my bill every month. Verizon you are liars and scam artists. You take advantage of your customers and lie on facts.

Spent multiple hours over multiple days with customer service just to be told to call Asurion to have the device replaced. Infuriating! Completely wasted my time. Absolutely terrible company. Spend your money elsewhere.

I rather give them no stars, the worst cell phone company I have ever used. I’m set up for automatic payments, they cancel a payment and don’t let me know, double my bill for their screw up, try to refund to a card that was erased, worst customer service and their supervisor is just as bad. No one knows how to do their job right and makes us suffer!! I’m done with Verizon, I know there is a better cell phone company out there and I will find it!!

Please be aware that Verizon bills ahead of time, often on a mid-month cycle, and does not proactively inform customers about this. Even if you stop service, return equipment, and switch to another carrier, you may still be charged for the next month. This lack of transparency, combined with incorrect account information and severe customer support delays, creates a harmful and unfair experience

Verizon lies to you on the phone, tell you a certain price, never sticks to their word, always going up and lie and when you ask for the supervisor they say they will call you back but never do and you can't understand half the people and it's like you're talking to a foreign country. Don't like verizon.

Trash. I'll have 5 bars of 5g and my YouTube videos are lagging and constantly buffering...are you kidding me...I have the latest phone, I know 1000000% it has nothing to do with that. This company is by far the worst. Them and Spectrum, right in the same boat....made of trash.

If I could give them a 0 Star I would. Do not sign up with Verizon. They start out all good and promising the moon until they get you in their clutches. I had my business phones with them for years. I left for poor customer service and unauthorized over charges to my bill. Well I was stupid enough to come back to them for the same thing to happen only this time they will NOT let you speak to an agent no matter what unless you pay the over charges. I am furious as a business owner to have to waste all this time speaking with customer service that promise the problem has been corrected only to have my service paused. This will never happen again. They lost our service once and for all.

Verizon customer service is the worst! I had them for 30 years (residential) and 10 years (business) and I have completely got rid of them for residential and wish I could for the business. They have horrible customer service! Always foreign reps that can not do their job or that you can’t understand! And let’s not forget about the 5 minutes of talking to a computer that can’t figure out what you need and still transfers you to a foreign reps that has the communication skills of a baboon! Never been so frustrated in my life!

Verizon sucks you in with their great offers. I was offered a new phone that cost 999.00. Got to keep my old phone and a buyout of what I owed on that phone. By the time I left the store I had to pay $204.00. That included a payment for a charger and screen cover which I could have gotten at Walmart for less. Also was charged 39.99 for ready to go package and $89.00 sales tax. On my next bill due I had a credit of 27.00 and no payment due so I did not make a payment. Then this month I get charged 159.00 for Device payment credit and last month's bill that I thought I didn't have to pay. Plus all their other hidden fees. So really ended up paying 350.00 extra for free phone.

I’ve had Verizon for many years now. At one point they were top of the line in customer service and cell coverage performance. This is now a distant memory. Prices are ridiculous, service is equal to or less than their competitors, and I have been waiting for over an hour to chat with an agent (mind you this is after spending an hour yesterday trying to get through with no luck) and nothing.

My Honest Experience With Verizon Wireless After 11+ Years: Extremely Disappointed. I’ve been a loyal Verizon Wireless customer for over eleven years, and the last three have been nothing short of exhausting. I feel compelled to share my experience so others know what they may be walking into. In less than a year, I’ve had six replacements for my Samsung Z Flip 4. Each phone has had the same issue: the screen suddenly goes black with no damage and no warning. In my personal experience, the replacement devices I received have not felt like brand-new phones, and I now strongly suspect they were refurbished—despite the price I paid being the same as a new device. By now, I’ve paid nearly triple what the phone is worth.

Have been a Verizon customer for 19 years. Now leaving. Have spent over 5 hours with customer service reps with unsatisfactory results. They not only overcharge, they shuttle you from rep to rep where you have to reiterate your situation over and over. In the end they make promises and fail to deliver. I am so disappointed that a long term customer is treated with such obvious disdain.

The absolute worst customer service in the industry. They are very quick to charge you for anything they want to. They don't help and they lie to you repeatedly, they lied to me saying they would come fix my 5g home internet.. Never happened. DO NOT DO BUSINESS WITH THIS COMPANY. I have spent 30 + hours on customer service and gotten. Zero help.

Do not get Verizon whatsoever. Good service isn't the issue. The issue is when you're trying to leave Verizon because it's so expensive so you need a transfer pin to do so. Good luck trying to get someone to help you get that info. So here I am. Zero service. No way to call out. Do not get Verizon if you ever plan to leave.

On November 13 we decided to look into your service, interested in switching over to Verizon from Cricket Wireless. The first thing we did was to check on your Verizon website if we could port our numbers over. The prompt on your website told us they could not be ported. Being able to port our numbers in was important to us, so I googled to see if we could port cricket numbers to verizon and it said yes. But before we made the commitment since your website said we could not, we reached out to your customer service via chat. We explained the full situation to the customer service rep. We let him know your verizon website was stating they could not be ported, and we wanted to verify that was accurate because we only wanted to switch companies if we could keep our numbers.

Verizon has to be the worst cellular service, at least I hope there is no one out there that worse. While vacationing in London, England I called to be sure that my carrier knew I was overseas. I had absolutely no WiFi service and they charged me. Trying to get someone on the phone is ridiculous. I could have contacted King Charles for high tea easier then getting a Verizon Wireless customer service rep on the phone. I continue to get bills for service that I never received. Changed my Carrier. I guess I'll just pay the bill and chalk it up as a Verizon get out of my life fund.

In 2022 a Verizon agent promised us new phones in exchange for our old phones. The price after the upfront cost of $305 was $0. They reneged on this deal, proceeded to charge us monthly for new phones, said over and over in calls that we were right and they were wrong and they’d fix it, and just kept charging us. We finally got fed up and canceled service 1/23, but their “final bill” charged us for service for another month, charged a fee for “adjusted trade in value” (that’s a $98 fee for a credit they never gave us), and charged us in full for the phones we’d already paid into over $350 in monthly bills and $305 up front and were promised to be $0.

Poor customer service. Made a promise that they could not keep and did not want honor it. I was told that they could a upgrade, pay off device and I could keep old phone and still get $1000 trade towards a new device and they would waive upgrade fee but after it is was all said and done they canceled order and no I get nothing.

I was a client for five years without any issues with Verizon Wireless. As soon as I upgraded to the offer they gave me I’ve had nothing but nightmares; incorrect Billing. Customer service lying. Telling you one thing and doing another. No one to help with your problem. Escalating to supervisors is no help. They give you lip service. They resolve it one month. The next month it’s double whatever the problem had been. Beware. Beware. Beware. Read the reviews. Believe me. Don’t take any of their special offers thinking that they’re going to stand by it.

Melany was so welcoming, and very polite from the moment I entered the door, she was very informative, and she has a very good personality, I left the office feeling pleased, and well served, hopefully I will always get this type of service.

I live in Shakopee Mn, I recently had the pleasure of meeting the kindest employee I believe Verizon Wireless employs. His name is Yusuf and I don’t know much more about him than that, but he was very polite and eager to help me while I was very impatient and he assured me everything would be taken care of and all will be well. That’s exactly what happened my problem was taken care of and I was on my way with a smile. I don’t feel people get enough recognition for their skills and time they spend with customers. I have to say Verizon you have an amazing employee who should be moved into management or higher. Thank you, Jason **

I would give a rating of zero if it was an option. On 11/22, I placed an order for a new phone to be picked up at the Galesburg Knox Square store. Did not receive any notification that the phone was ready. Tried to call store multiple times - no answer. Talked to chat agent who requested a status update be emailed to me via the store. No update received. The order status stated "we are processing your order" for 4 days. On Thanksgiving a.m. I received an email stating they had cancelled the order because I did not pick up the phone.

Verizon last updates were so horrible that I think of changing careers ASAP. My phone is barely usable now, spending lot of time to go from one task to another. Please fire your IT developer and do something that user needs.

I think this is false advertising 100%, based on their title lines. Even details are not clear and after 3 phone calls to talk to CS, the result varies....ISSUE: They are promoting switch by bringing a line from another carrier and the title reads. "New line NO extra cost. Just bring your OWN phone." However it Actually DOES COST ~140.00. WTF???

Marduk was amazing, he knew what he was doing, he was easy to talk to for about 3 hours (while all our phones synced) and he made all of us laugh. We ended up inviting him to Thanksgiving dinner. He should be the next manager of Verizon.

Horrible customer service. I was trying to fix my phone bill and I was explaining to the guy that I’ve been calling couples times and nobody has answered. I even left a voicemail. Nobody call me back and he just hanged up on me out of nowhere then I called back and it saying it’s closed when in their app. it’s open From 8 to 7.

I canceled my Verizon account about six months ago. After I canceled they still sent me bills. I called them to tell them my account should be closed and I shouldn't be getting any bills. They said it was definitely closed. Three months later. I have a collection letter from a third-party company saying I owe them money. Verizon has shady business practices. Do not do business with them. I now have to contact all three credit bureaus to dispute this.

Has this happened to anyone else. I received notification of a refund from Verizon. I received a card that could only be used at a few places. On the next bill I was charged for the amount of the refund. I called customer service and was told the issue was taken care of. Next month the bill still was charging me for the refund. Called again and was told it was taken care of and my balance was going to reflect 0 on my next bill. Guess what. It was still there. Went to Verizon store. Person there said that all that they had to do was credit my account. Called customer service and asked to speak to supervisor. A very rude supervisor got on the line and told me my refund was invalid. No reason given. I was never notified that the refund was invalid. This supervisor said too bad but I would have to repay the amount of the refund. No other option. I will never ever do business with Verizon again. T Mobile is the best. No problems for over 25 years.

Verizon is the worst phone and internet company out there. I have been trying to get my refund from them for 3 months. All they are doing is telling 1 lie after another to stop from giving me my refund. This is ridiculous. I will NEVER use this service the way they conduct business.

My brother-in-law passed away. We turned in his phone immediately. We brought death certificate, and told them his estate was in probate. We found out he was owed $45. They sent a Visa card for a person who had died. We called, went to Verizon stores and never received help in having a check written to the estate of our deceased relative. How hard they make it to get a refund. We finally gave up.

Don't waste your time, you are paying for the free phone they claim in the offer period. Not worth the price, I currently pay 60.00 a month unlimited with hot spot included. After the 35.00 monthly payment for service my end bill was 90.00 without a hotspot that would be extra. Paying for the phone which should be free, LoL.

I visited the Verizon Wireless store in Collegeville, PA, and was served by Pat. I switched to Verizon from another carrier and got a new cellphone in the process. Pat was terrific and took care of everything seamlessly. After 45 minutes, I walked out with a new phone loaded with all my data. The coverage has been excellent for the week I've had it.

Suddenly my account stopped allowing me to log in when it's time to redeem the xbox. I haven't changed anything to my account and now my account is locked. Customer service is no help and claiming they can't unlock my account. It's ridiculous because I never changed anything to my account. It's shameful.

Every time over the past 15 years I’ve gone to Verizon to get a new phone they totally screw up my billing. And then to get it corrected takes an act of God. I spent over 2 hrs last night on chat with Verizon to correct two separate, unique charges for services that never worked. It was my 10th contact this month. One related to a perk for TV shows that worked for about 5 days then quit working and couldn’t be reactivated. The other was a one month free trial of Verizon Internet that, after 10 days of trying, never connected and never found a 5G tower in my rural area. I spent my 11th contact this morning at 5:00 am and FINALLY received my credits after a short, 10 minute chat. Do they try to wear a customer down on purpose? If there was another carrier that worked consistently in my area I would convert in a heartbeat. Simply disgusting customer service.

I spent almost 2 hours on the phone with them. Their internet buffers constantly. They sneak a price increase in your bill. I can't wait till I pay my phone off with them. And I'm moving to T-Mobile. I got nowhere in fixing the price or their internet buffering.

19 year customer and have not since iPhone 13 needed to visit a Verizon store or deal with customer service. Wow what a negative turn this organization has embraced from industry leading and decent customer service to an evolution in the opposite negative direction based on my recent interaction on phone, online and in store with Verizon. Received a different message at each stop on the same issue-Verizon is a complete disappointment. This is not the VZ folks on the ground fault, it's management.

Horrible experience. I purchased a trade-in deal for 3 phones, and after a month of delivery delays, I spent almost 4 hours between chat agents and phone support with zero resolution. One agent canceled my order and promised a new next-day delivery. I got the cancellation email, but then the next agents all gave me different stories—one said the order wasn’t canceled, another tried to sell me a 4th line and a “free iPhone” instead of fixing my problem. I kept getting transferred over and over with no help. When I finally called, I waited 35 minutes only to be hung up on. Now I have no idea what happened to my order, my refund, or my trade-in… just a complete waste of time and terrible customer service.

I am writing a quick customer service review in reference to a staff member at the Verizon store at 14031 Hubble Drive Jacksonville, Fl. 32218. Her name is **. I brought my mother in to switch to Verizon from another network company. My mother is relatively blind and is confused with all new technology. Mindy was extremely patient, kind, knowledgeable, and professional. She explained everything in simple terms that my mother understood, and anything that was not understood at first, Mindy took the time to explain again, even a different way if that was required. She showed excellent customer service towards my mother, and even joked around with her on different issues, allowing my mother to feel comfortable with her. She stayed the entire lengthy process, and assisted my mother (and my aunt who came along as well), in obtaining the required transfer information from the previous carrier.

Fabian in Phenix City Al stores was the absolute best! He had me, my daughter and son switched over within 5 minutes! A great representative and we all have 3 great new phones! Thanks Fabian. I’m bringing the rest of my family to Verizon as well.

I haven't cried this hard since I was dealing with the WA state Healthcare system 10 years ago. I had to call 4 times over a 2 1/2 hour time span to resolve my issue. All I needed help with was to make a claim for a replacement phone, and each time I was put on hold for over 20 to 30 minutes just and the minute the person to help me answered the line hung up. Then the 3rd time I called, the worker transferred me to the beginning of the call queues instead of transferring me to the claims department. And because he transferred it I had to hang up again 'cause the customers service number was they number it kept trying to help me with instead of my own. I finally got a employee by the 4th call and 2 1/2 hrs later that helped me through the whole process and didn't have to transfer me once. Why was it that hard! Worst customer service I've ever had in my life.

Customer service has failed me on every account. I was approved for 10k and me and my husband purchased 2 watches, the internet box and 2 iPads. The new iPhone 17 pro max phones were on back order. I ordered 2 and they both got cancelled. Customer service told us at the store it was a fraud issue. I proved it was me through my SS, driver's license, bank account, electric bill, and verified my phone number, email and passcode. Not sure what else I got give them other than my DNA. But they refused to tell me what the problem was.

After over 20 yrs with Verizon we opted to RUN out of this company that has turned into a fraudulent garbage pail! Playing games EVERY SINGLE MONTH with our bill fluctuating, spending hours EVERY MONTH having to straighten out their third world customer service who runs their clients in perpetual circles on purpose. Overcharging to the hilt for horrible reception and service on a consistent basis. Dropped calls constantly, their extenders don't even work WHILE charging you through the nose. We should have left this poor semblance of a cellular company over a decade ago. We now have a cellular company that appreciates our business and treats us as such, with respect and actually celebrates their customers. Best part is we are paying less than half we were being ripped off for by Verizon and getting 300x better reception without calls constantly dropping.

Their service is pretty good, but I’ve also had the worst experience ever with them in terms of VERY POOR customer support, lies and incompetence! Their rates ALWAYS fluctuate, they lie to you, promising one thing, but do something else. Seems like they’re all trained to do that! You waste your precious time on the phone with them for hours, thinking that you’re talking to someone reasonable, they promise that they’ll take care of something, but most of them don’t! One recently told me he’ll call me back on a Saturday after speaking with someone in a higher position, but he never called. Prior to this, I was offered a free phone and free line (promotion), only to recently notice that I’m being charged for it!! How does that happen??!! When the lady told me it was all free, I asked her a few times what the catch was. She said there was none, and that I only needed to pay the initial $60 tax, which I did immediately.

I switched my husband's phone from Verizon to AT&T. We were immediately locked out of the Verizon log in, saying the account didn't exist. They refused to send us a final itemized bill. We have been attempting to get a final itemized bill for 2 months with no success. We tried again today and was told our account was sent to collections. How are we sent to collections when they have continued to refuse to provide us with an itemized final bill. Also in switching to AT&T it's half the cost for the same service. I will never use Verizon again.