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LG Cell Phones
LG Cell Phones
Overall Satisfaction Rating
2.15/5
  • 5 stars
    20
  • 4 stars
    13
  • 3 stars
    9
  • 2 stars
    6
  • 1 stars
    35
Based on 83 ratings submitted in the last year
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LG Cell Phones

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455 LG Cell Phones Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2018

I bought an LG phone. My daughter put the phone on the ground at an angle and it cracked. However, the phone still worked. About 2 months later LG required that I download an update. The update shut down my phone and would not let it work. When I called the company they were unable to help me over the phone. They asked me to send in the phone and they would fix it. I received an email saying that they were going to charge me $160 to fix the phone. I told them that I just wanted to have the software fixed that they required me to download. They said that they would not be able to do that without fixing the screen and charging me because the warranty had been voided when my daughter cracked the screen. I pointed out that the software was required by them to download and that nobody else could fix the software. They responded that they do not do partial fixes.

I am upset because they are the ones that caused the issue. They put the software issue on Google and said that it was their issue. My question is how can all of these companies fix a car or computer over the internet but LG requires you to send in your phone. Why can they not fix their own operating system? It seems very shady of this company not to stand behind their own products. If I required you to do something shouldn't I stand behind or be required to fix the problem if one was created. LG does not stand by their own products and blames Google for their software issues. How can you trust a company like that? I can't. I would highly recommend not buying an LG phone. That is something that I feel I can stand behind.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 20, 2018

Horrible customer service - purchased V20 in April 2017. By Feb 2018 the phone was not charging properly. Phone got replaced under warranty at that time. Now, Aug 2018 battery is not holding a charge again. Verizon states I need to go through LG to get battery replaced. Spoke with LG today, after rounds of going back and forth (they claimed that my year warranty only applied to original purchase - April 2017 therefore my warranty replacement which is 6 months old does not qualify for warranty battery replacement) supervisor then agrees to replace the battery under warranty.

But wait I have to send my entire phone into LG to get battery replaced and that will take 2 weeks!! It doesn't take a rocket scientist to replace a cell phone battery. I even offered to pay for the battery to get a new one until my old battery was deemed under "warranty". $ 700 + phone 16 months old - replaced once already. Now another issue in that same time frame. I will never buy any LG product ever again!!

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Rated with 2 stars
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Verified Reviewer
Original review: Aug. 9, 2018

I got the LG G6 (H871) phone through AT&T. It had a one year warranty. The phone lives in my left front pocket. On the 13th month I started getting a "Moisture detected at USB" message. This kept alarming and would not let me charge the phone. The phone has not been in water, maybe some sweat for when I was working around the yard. I found nothing on LG website and AT&T says LG does not work on the phones if they are water damaged. (It isn't water damaged, the phone just says it is.) AT&T tried a total reboot and load. Same problem. AT&T says I will have to buy a new phone. My opinion is that there should be a switch to shut the feature off if it is going to be that unreliable. This was my first LG phone, probably will be my last. I had great cellphones in the past, Nokia, Motorola, even the darn Windows phone lasted longer w/only minor problems. Not being able to charge my phone is a major problem.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 1, 2018

I purchased an LG Fiesta smartphone from Walmart back in mid-March of 2018. It was very reasonably priced and it said T-Mobile on the box. The warranty is for 1 year and written by LG. Unbeknownst to me they assign their warranty to other companies like TracFone who are offshore businesses. I had a problem with the USB cable not the phone. When I submitted a report for warranty both LG and TracFone said the other was responsible for the USB cable.

TracFone doesn't even carry the USB cable or know what the part number is. TracFone is a Philippines owned company and that's where their help desk is located so you don't get anybody who can speak English properly or understand as far as what the problem is. I told him that a problem with Walmart Family Mobile up until now when they transferred me from being billed by T-Mobile to being billed by TracFone even though T-Mobile is the cell phone Communications carrier. If you want a real run around as far as getting Satisfaction by a LG phone you will be very disappointed. Again this has nothing to do with the product. It has to do with the warranty and the lack of physical and corporate responsibility to the consumer. Remember LG is a Korean-based company not in the United States.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 27, 2018

I have a Nexus 5X (made by LG). I have a bootloader issue. I bought the phone on eBay. They refuse to fix the phone because it was bought on eBay. LG is responsible for this problem, and they do not want to solve it. I will NEVER EVER IN MY LIFE buy an LG product... And I will tell every friend and family to not buy anything from LG. I am not surprised the average is one star. It would be 0 if it was allowed. Don't ever buy an LG device. They are not the best at anything. A big mediocre company.

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Rated with 1 star
Verified Reviewer
Original review: July 9, 2018

I paid $249 for this LG phone in November 2018. By June 2018 I had shipped it back for repair twice for the same problem - the on/off button wouldn't respond. It came back three days ago, supposedly fixed. It lasted three days for the problem to reappear. I am getting the run around from LG. This company doesn't appear to stand behind its products.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 9, 2018

This is my 3rd Aristo cell phone but I will never have another. They are easily cracked... Just by being in your pocket and sitting down!! Plus always says virus and can't view much of internet even straight out of box!!!

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Rated with 1 star
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Verified Reviewer
Original review: July 2, 2018

While my LG phone was charging sitting on my chair like any other day, Jordan was climbing to get balloons she was playing with and started screaming and crying in pain. While myself and my friend was trying to figure out why he had grabbed the phone to move it amidst a crying 3 yr old so it didn't fall and he was also burned but not anywhere close to the severity of Jordan's burns. Charger port melted. I never would have thought it could happen to me or my family. You hear of these cases happening rarely but watch out for these electronic especially LG. I loved my LG but after this experience I will never buy another LG product again. My poor baby was severely burned and traumatized to even want to hold one of her favorite things to play with and steal from mommy.

I have emailed LG directly and my carrier is Boost. LG sent an automated response back wanting more info so we will see what happens. EDIT TO ADD. It was the original LG charger that came with the phone when purchased. I also have 2 other lines belonging to my grandmother and my oldest daughter (10 yrs) on my account of the exact same phone and recently they had been experiencing higher temperatures while charging but didn't think anything of it at the time.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 26, 2018

This LG X phone is terrible. It shuts off all the time. Gets hot... It's not worth the money... This is terrible. 129.00 at Walmart is a total waste. At Walmart you only have 14 days return policy then they act like it didn't come from there. It's a waste for your hard earned money... Terrible.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 16, 2018

When I disconnect my car's Bluetooth, for some reason the phone makes calls or games on its own even with being shut off and in my pocket. I had to buy another phone.

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Rated with 1 star
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Verified Reviewer
Original review: June 11, 2018

Have had three LG "Smart" Phones starting with the V10 which I chose after switching to T-Mobile and finding that the store I was in at the time didn't have any Google Nexus phones in stock (V10 was closest to a Nexus they had). I liked the V10 and was going to keep it until the dreaded boot loop glitch killed it. Wanted the V20 at that point, but wasn't going to pay 800 plus bucks for a V20 (no phone is worth that kind of loot in my book period), so opted for the G5. From the get go, noticed that the phone got VERY hot and battery life was basically not sustainable. With the G5, I experienced pretty much all of the complaints documented in this review blog about LG phones, overheating, poor performance, screen freezing, etc., and basically it got SO bad that I went to T-Mobile to find a way out of it as it was basically unreliable. I mean, wants to pay for a "premium phone" with a premium service and not get what they paid for?

T-Mobile was gracious enough to work with me (Verizon wouldn't work with me on such matters, hence my switch to T-Mobile) and by this time, the price of the V20 was much more reasonable, so I got it. Was very pleased with the phone at first and honestly, had no issue until after a couple of OTA updates were installed and BAAAM! The V20 began acting like its little sibling, the G5! WTF says I!!

Me being a techie guy who has rooted Android phones before, but was trying REAL hard NOT to root the V20, decided it was time to root the phone so I could at least install Greenify to kill any runaway processes automatically when a factory reset or two didn't do the trick. Well, it turns out the current firmware version of my V20, 10t, is not conducive to current rooting exploits and a flash to an older KDZ is needed therefore. As I was concerned about "bricking" my phone, thus having no phone at all, I opted not to do that (but I did unlock the boot loader in the process).

So with rooting the phone with its stock OS was not an option, decided to try LineageOS (the successor to CyanogenMod) which WOULD give me root access in the process and upgrade the phone to Android Oreo. Nope! Not happening as LG has disabled the flash command on the V20 and to get it back would require downgrading the KDZ which I was trying to avoid for fear of bricking the phone. At this point I decided my best course of action was to live with the POS until early next year and then upgrade to a Samsung Galaxy S whatever and have done with it.

But wait, there's more! Did some further research on LG "Smart" Phone overheating issues and on the XDA Developers BLOG happened upon a post by a very competent fellow who simply stated, "Remove the FaceBook app and FB Messenger and simply use Chrome to access FaceBook and you'll be fine". Knowing that the FB app at best is "buggy" and that it has been responsible for many an issue on mobile devices, I took the gents advice and VOILA!! The V20 has been WELL behaved since doing so and the battery life has become quite acceptable for such a large device.

Am still going to switch to Samsung next year as I've read repeatedly that LG does not stand behind their Smart Phones and will even charge a customer 20 bucks to have the "paperweight" shipped back to said customer, which I find NOT COOL. Also, I have quite a few family members, friends and associates that have Samsungs and they love them, so there ya go! Bottom line, late model LG Smart Phones are ALLERGIC to FaceBook!

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 20, 2018

I had 3 LG Stylo 2 phones in the span of 2 years. They are cheap (good for my budget) but they suck. They over heat fast, battery drains fast and charges slow (I always thought it was because I bought bad wires) and the keyboard freezes up all the time. Not to mention out of all Android phones I ever had for some reason LG is highly susceptible to viruses and malware. I decided to look at the iPhones since my cousin uses them exclusively and found for my needs it is better than any Android out there. But do research for yourself.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 5, 2018

Same issue as another review. My LG G5 went into a bootloop. I contacted LG and they said they could fix it. If I changed my mind then the diagnostic fee is 19.95 plus tax. I sent my phone in and then they claimed that there was physical damage and that the phone doesn't qualify for warranty service, both of which I doubt. They never offered to repair the phone for any price, nor did they diagnosis what needs to be repaired, or if it can be repaired.

My two options are to give them the phone, or pay $20.00 to have them mail a useless phone back to me; without me learning anything more than when I sent it in. As far as I can tell they aren't going to fix it, or they can't fix it. (Great Repair Service.) It seems to me to be almost like a scam. They don't provide any real service, they don't provide any specific information as to what the problem with the phone is, and then they take your property when you don't want to pay them for doing nothing. This is the last LG product I will ever buy.

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11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 29, 2018

My LG V10 went into a boot loop and wouldn't work. LG said it was still under warranty and that they would fix it for free. I sent it in for repair and they claim it has water damage and can't be fixed. Now they want $20 to send my broken phone back to me. I know for a fact that my phone has no water damage. It's not even up for debate. LG is completely unwilling to make things right and now are holding my phone hostage unless I fork over money. I will never support LG ever again!

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 28, 2018

I had my bad experiences with LG phones over the years and I must state their Aristo line doesn't get any better. The Aristo 2 still suffers from a lousy slippery screen interface which most of the time will act on its own or refuse to act at all. As I'm typing this I'm having VERY difficulty to do so. It also overheats a lot and glitches like no other. Why keep this line of phones around if problems will replace existing ones.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 22, 2018

I had two payments left on my LG10 with Verizon when my phone quit on me. I took it to Verizon and the agent looked at it and said it was defective due to manufacturers error. I had to leave town on business and they gave me a LG6 replacement and I thought at the time there was no charge and then got a bill for the LG6. They knew this phone was defective and should have been replaced free of charge. They said it was out of warranty and I would have had to send it back to see if it could be repaired but I had to have a phone.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 18, 2018

I purchased this LGL61AL cell phone thinking LG was a good phone. After about 6 months I started having problems with the phone starting to slow down to almost a stop. Then after about 8 months it has started to lock up. I lost a sale of my condo because of this phone. It was locked up for 2 days and the buyer could not contact me, so they went back home and contacted me later telling me they tried to call me over 15 times without any luck. Just today (3.17.18) it has locked up 4 times and I had to take the battery out each time to make the phone work. BUT... That's not the bad part, I was witness to a car accident and could not call 911 because the phone locked up. Thankfully someone with another brand phone was there and called.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 12, 2018

LG V10 - I had 4 of these phones, 4! In less than a year and a half. EVERY one of them had the same issue, software. It's junk. I'm sure the 20 and 30 are too. T-Mobile will keep replacing them, and are happy to charge you each time. I switched to Verizon because of this phone. I'm back to Samsung. No replaceable batteries, but none of them have them anymore, anyway. The Note 8 is world's better than LG garbage.

6 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 9, 2018

My wife's LG V20 stopped working. Brought it back to Sprint told me it was a software/motherboard problem and was covered under warranty by LG. Contacted LG was told to send it back. Would be repaired if the phone was not damaged. They contacted me and told me the warranty was void because of water damage. There was no water damage. I called LG and told them that the water damage indicator was white, they said the water came in through a side button. I accused them of lying and they said they would send pictures of the water damage. I asked them how come the Sprint tech and 2 independent techs said nothing about water damage. They told me they did not know where to look. Apparently water damage is the go to answer they give the customer when they have a software issue. Bad business. Bad company. LG satans for lies good.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 18, 2018

LG Stylo - I purchased my phone in JANUARY 2016! NOT ONE SINGLE ISSUE with my phone EVER! I can truthfully say I have dropped my phone ALMOST daily from my car to where it LITERALLY slid underneath it and I've dropped it to where it's fallen apart (that's how hard it hit the floor/ground) and I'm here to say not ONE scratch on it!!! I have been trying to Google what kind of screens they are made with as I bought this new out of the box and never put anything on it... And the phone works like day one updating automatically three times to the current android (Oreo)! I'm scared that when it finally goes I'll NEVER find another phone as reliable and durable! I've owned many, many phones this is definitely the longest one I've ever seen last this long!! Kudos to LG for this as I am more than satisfied! I'm grateful!

6 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Jan. 26, 2018

I bought the phone in the latter part of May 2017. It kept overheating, flashing screen and freezing up. I finally took it into T-Mobile after I paid the complete 725.00 at purchase and had them look at it Sept. 13, 2017. They were no help at all, just saying they would replace for $5.00. I explained the phone is too hot. I am afraid it will blow up. They just wanted to replace it. I had to go out of town so I just kept it. Another phone was ordered but I was not in town to pick up. Jan.2018, I am in the same spot. The phone is just pure garbage. Frustration is not the word and I have to rely on GPS as I am new to the city. The screen changes when the wind blows. This time I am stuck with getting another phone with the possibility of paying an additional 175.00. I plan on contacting the Better Business Bureau as I feel I have been sold a defective product and only choice is to replace with a refurbished defective product. Don’t buy this garbage. You will be sorry.

13 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 24, 2018

Purchased new #LG 58VL cell phone at Wal-Mart under the #Straight Talk wireless service. Phone failed Christmas Eve. No data - text or phone call capacity. Wal-Mart will not help after two weeks from purchase. Straight Talk techs made me go through 5 techs in five hours plus. Three weeks later I did received not a new phone to replace the 60 day old new defective phone. Instead I received a used reconditioned phone.

The reconditioned phone is bowed - curving screen side out. I can set it face down on a flat surface and spin it. Battery is bowed and also spins on flat surface. Straight Talk is sending new battery. Straight Talk requires that you ship your phone in before they send you a replacement which is a used reconditioned phone. That means at least two weeks without phone service and lost data - again. Both LG and Straight Talk are problematic. Are there recalls on LG58VL? On Straight Talk Facebook there are a number of similar complaints.

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8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 20, 2018

The LG G5 isn't intuitive at all. The sound quality is horrible. Battery drains very quickly for being a newer phone. I needed a new phone ASAP, because my HTC One M8 was biting the dust. (The charging port was worn out and battery wasn't holding the charge.) I needed a new phone for work and thought I would receive a new phone for free. Verizon doesn't offer that anymore. I'm stuck with this horrible G5, now and I want to throw it at least 5 times a day.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 30, 2017

My wife and me Bought 2 NEW LG V10 from AT&T. Miami, Fl. After 1 year both failed, "Boot loop" - famous problem of LG phones. No recalls, no replacement, long repair... We got so much inconvenience, we're few weeks without connection. Never buy this LG crap again.

9 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 21, 2017

After buying the LG Stylo 3 I purchased a case for this product at Washington Square Mall. A few days later I stopped at a place and got out of my car and the phone fell out of my front pocket and after I picked it up I saw cracks in the lens. Later I took it to the cellphone store where I recently established service and they looked at it and told me that the screen was cracked. I went to a cellphone repair shop and they said that the screen would cost approximately $100 and the labor cost was $50 plus parts. So the replacement cost was nearly as much as the phone originally cost me brand new. I am very disappointed that the screen cracked the very first time. I had another phone that I had dropped several times and it never cracked because of it. I am very disappointed in this phone because of it.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 20, 2017

I have contacted the LG warranty department (Boost Mobile) in regards to my LG Stylo 3 cellphone overheating in addition to blackouts and severe screen freezes. I had this phone for less than a year. The agent asked if my Data Usage and WiFi is on together in which makes no sense. Those two operations are mostly required for function of your cellphone nor should it cause overheating. There has been no notification from the phone indicating that the memory is full or too much data usage.

She threw random reasons to me in question form. The operator proceeds to offer that the phone be sent in for repair (of the unknown). How do you fix something that you do not know what the problem is? It will take two weeks after receiving the cellphone before it will be returned. I am one of the few that need their phone for work purposes as mentioned to the rep. and stated that I will need a loan phone. Loan phones are not offered and I will need to go to a service center as per the rep.

In rebuttal I stated that an approval will still be needed by the warranty office and the rep. said they cannot do that. There was no diagnostics ran for the phone, no history check for defects or common complaints. I even inquired if the phone was refurbished which should have been an automatic check by the rep. LG provides no accommodations nor empathy for their customers. There is no practice of customer satisfaction modeled. This is very displeasing.

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15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 21, 2017

Do not buy LG Aristo! A few months ago I needed a new phone but did not have much money. The sales lady gushed about this model and it was on sale so I bought one. It worked great but then began lagging and freezing so thinking it was a virus I used the security app that came with the phone but it seemed not to work and the problems were getting worse. Then the other day the phone refused to turn on and after some time I realized the battery was hot. Six months and already broken I was pissed but figured I would buy a new battery.

The company that sold me the phone didn't have a battery nor any other store. Once again in need of a phone and still not having much money the lady told me the Aristo was now $10 cheaper and so I bought another. Day two of this new phone it's super slow, keeps freezing, keeps turning off, and dies even if it's charged. This company is selling low income people cheap phones and getting the money back by creating problems that is not covered in their warranties or selling products that you cannot get parts for unless you mail it in and then they hold hostage 'til you pay a fee. This company should be shut down.

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14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 20, 2017

Will just talk about my most recent support request since that is the most ridiculous. The battery on my phone is draining a little fast, so I contacted support to get a replacement under warranty. They want me to send in my original battery BEFORE receiving a replacement. Effectively going 2 weeks without a phone. Does this make any sense??? Also, had to have my phone repaired twice because they didn't fix the issue they were supposed to fix the first time. This resulted in me being without a phone for almost a month! When I asked to see if I could just get a replacement I was told that it is against policy.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 16, 2017

I bought my LG Stylo 3 Plus in August of 2017. Within a week, I discovered that the flashlight on my phone gets far too hot and it will burn my skin if it's left on or turns on randomly as it sometimes does. I have burned myself multiple times because your phone physically harming you isn't what comes to mind when you actually use it. I have lots of small circular scars, same size as the led light on the phone. I contacted LG fairly quickly after learning this happens because I have small children and I need to get rid of this phone obviously. I called and when someone got back to me, it was to tell me to mail in my phone and then they'd send it back as soon as they received it.

Well for 1, this leaves me without a phone and I am on call at work for a good portion of the time. For 2, I don't want another LG phone! This is my first experience with LG phones and it's not great. They didn't contact me back for months and that was because I sent angry emails. I have wanted communication. I wouldn't be submitting this review if they actually cared about their customer. Most recently I was calling everyday for over a week, just to find out the status and to get someone to call me. It seriously took them over a week (probably closer to 2) to ONLY EMAIL me. Still no phone call of course. They basically told me I'll get an LG phone back after I mail this one and they will review what I think I should have after testing the phone.

I've been told this since the beginning but they just don't care that I'll be without a phone and possibly lose my day job due to their procedures. They literally can't bend rules at all whatsoever. It's not enough that I lost my contract with a prestigious photographer to shoot for free in exchange for my portfolio. Portfolios are expensive. I lost out on a great opportunity because of scarring from this asinine company, that creates dangerous devices and would rather let people get hurt than to have to spend a few bucks more than they deem necessary. I emailed about getting in trouble with my job having to wait for a terrible replacement. Guess who contacted me back right away? Definitely not LG! Terrible customer service, policies and lack of care for their loyal customers and awful devices.

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11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 15, 2017

Bought the LG G4 and had the bootup issue. Contacted LG who said the phone would be fixed and the issue was known and phone under warranty. I sent the phone back and they contacted me to say the phone is not under warranty and I needed to pay for diagnostic fee before they sent me back my broken phone they sold me with known bootup issues? This is legal robbery and I will never buy LG again.

21 people found this review helpful
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LG Cell Phones Company Information

Company Name:
LG TV
Year Founded:
1958
Country:
Korea Sout
Phone:
(800) 243-0000
Website:
www.lg.com
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