U.S. Cellular Reviews

Do not get their in home internet. They do not explain everything to you. The internet is spotty. Shuts off when it wants to. Called technical support. What a JOKE. Told me they fixed it. They didn't do anything to it. Never noted my account. Which happens all the time.. After I specified for EVERYTHING discussed to be put in my notes on my account. I was told that they didn't have to. Got a hold of a supervisor and told him what had happened. He did nothing either. Called back the next day and got a hold of a female supervisor and she was livid. I told her it was already too late to do anything about it. I right up told her U.S. Cellular is the WORST MOBILE CARRIER EVER TO COME ACROSS THIS EARTH FOR A BUSINESS.

Got this service thinking they would have good signal. Boy was I wrong. 4g is slow. Their "5g" is spotty at best and isn't fast at all. No video chat options like others besides Google. Really disappointed. Going to take both phones back. Really do your research on their networks. Practically they are still in the stone age compared to the others. Big waste of time switching to this 1995 tech service.

Absolute nightmare. My transferred number never worked. I spent HOURS with their support trying to solve, at least 15 HOURS. Horrible treatment. They couldn’t fix it so I transferred to Verizon, which they made difficult. Then they had the nerve to report the bill for those few weeks to my credit report as unpaid. Unbelievable.

Been with this company for almost 20 years. I called Nov 2022 complaining my bill was too high. The person supposed to lower my plan to make it more with other companies. Well it never took effect. I called today to find out I was told told lies and even had some device protection plan on that I never asked for. Think they would reimburse me, nope. Please please stay away from this company. Nothing but lies. Run run run away.

I was a customer with US Cellular for 15 years and I can't tell you how many times my bill would just change the amount that I was billed. I would call in annually to negotiate a rate for the next 12 months and see what "discounts" they could give me and the last 3 times that I did this, they tried charging me a different rate. This time was the last time that will happen. I am switching to T-Mobile and saving over $40/month from the best rate that US Cellular would give me. I gave them multiple opportunities to keep my business and they didn't seem to care. They won't send you the rate that you discussed in writing for the term agreed upon and that is shady business. I take notes every time I call them and document everything, they record the calls for their purposes but won't hold the people you talk to accountable for the rates that they agree you will get charged. US Cellular billing is shady.

They invoice in advance for a whole month, even if you cancel the service. They do not issue you a credit for the unused portion of the month. I closed my account on the 9th, but was billed for the entire month. Don't believe that they will issue you a credit the following month (2 different people on 2 different days told me this), because later they will just apologize that you were given wrong information and add a late fee. They will prorate to their advantage if you sign up mid-month and charge you for those days, but will not prorate for the days you were no longer with them when you cancel their service. They will charge you for the whole month. It's not fair.

This company has terrible support/service. They can ship a phone to you practically overnight. But it takes weeks to fix a mistake. The people I’ve talked to are nice but can’t do anything to help you. Get mailed the wrong phone and you can’t just go to the store to return it. They send you away, telling you online is the only support you can get. Phone support mails an empty box for some reason that can only be to waste paper. Then you get it in the mail and one person says you can Re-order the correct phone. But the next says it’s pending. End of day it’s nice people that are unable to provide support.

This company will tell you anything to get you to sign on with them. They quoted me $130, and my bill was $293. They cut off my service for non-payment when my bill was paid in full. They did this after 10 pm and on x mas eve, so my whole family was out of service for two days. I have terrible service. I cannot make a phone call or text when I am in a store. People always say that they get an out-of-service recording when they call me. Everyone I know that uses this company has the same issues. They promised my sister she would save if she switched from Verizon. She pays over $600 a year more with them.

First I would like to thank Ms. Elizabeth ** (or **) for providing an excellent service and for being so helpful and getting the job done during a phone call on December 16th, 2022. I had been a customer of U.S. Cellular since 2006, first as a contracted customer and then as a prepaid customer. Now I wanted to switch from prepaid to contracted again, but all of their customer services and sales department were either so incompetent lazy, except Ms. Elizabeth **. I made a total of nine calls and one store visit for a total of four plus hours on December 9th and 15th and 16th, but only Ms. Elizabeth was able to get the job done. The waiting time on the line was about 20+ minutes per call. Because U.S. Cellular online customer services or sales department were unable to help me with the switch, I went to their store yesterday to have the switch done, but this morning I found out my husband's line was suspended.

DO NOT DO BUSINESS WITH US CELLULAR. I have been overcharged several times, including having my family's service cut off for non-payment when payment was made in a store. I see many similar complaints.