U.S. Cellular

U.S. Cellular Reviews

 2.7/5 (1503 reviews)

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Overall Rating2.7 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 10, 2023

Do not get their in home internet. They do not explain everything to you. The internet is spotty. Shuts off when it wants to. Called technical support. What a JOKE. Told me they fixed it. They didn't do anything to it. Never noted my account. Which happens all the time.. After I specified for EVERYTHING discussed to be put in my notes on my account. I was told that they didn't have to. Got a hold of a supervisor and told him what had happened. He did nothing either. Called back the next day and got a hold of a female supervisor and she was livid. I told her it was already too late to do anything about it. I right up told her U.S. Cellular is the WORST MOBILE CARRIER EVER TO COME ACROSS THIS EARTH FOR A BUSINESS.

I TOLD them to suspend my internet as of today. "Well we can't do that ma'am." I said, "You will. Because I am not paying for it. Your service sucks!!" They raised my bill from 75 dollars to 225 dollars. In one month. They doubled billed me. I said, "I'm am not paying it." I said, "Send me a shipping label for this and you can have your crap back. It ain't worth diddly squat."

The Eldridge Iowa store lies to you. Doesn't back up the product. They tell you what you want to hear so they can keep your business. They raise your bill on phony excuses. They will not work with you on nothing. But.. I had witnesses to what they said and did. Didn't like it when I called them out on it. They saw it as a threat. I said it's no threat. Nothing but the truth. Lori is a good one at this. So is David in the eldridge store. Unbelievable treatment. They do no wrong and won't take the blame for nothing. The bad thing is I wrote everything down word for word what they both told me. I repeated what was wrote. They said, "No we didn't say that." My witnesses said, "Yes you did." Their faces dropped to the floor.

I told them that this store will not stay open very long with the lies, excuses to why something can't be done. They laughed and told me that I couldn't close down their store because I was only one person. I turned around and said that's all it takes. Very rude. Obnoxious. Think they know all. There are only 3 employees that run that store. So they all stick with one another. Poor poor service. Poor excuse for handling problems with their products.

Do not go to the ELDRIDGE STORE FOR NOTHING. GO ELSEWHERE. Just an awful store all the way around. When I was in there 6 people came in and ask for their money back because they were lied to.?? So what does that tell ya. Told customer service about it. Their response? "Oh they wouldn't do anything like that, it's against protocol." I said it was done. Made several complaints about this store and nothing was done. So watch buying anything from this company or getting service through this company. Please pay close attention to EVERYTHING!!

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Verified Reviewer
Original review: April 27, 2023

Got this service thinking they would have good signal. Boy was I wrong. 4g is slow. Their "5g" is spotty at best and isn't fast at all. No video chat options like others besides Google. Really disappointed. Going to take both phones back. Really do your research on their networks. Practically they are still in the stone age compared to the others. Big waste of time switching to this 1995 tech service.

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    Verified Reviewer
    Original review: March 2, 2023

    Absolute nightmare. My transferred number never worked. I spent HOURS with their support trying to solve, at least 15 HOURS. Horrible treatment. They couldn’t fix it so I transferred to Verizon, which they made difficult. Then they had the nerve to report the bill for those few weeks to my credit report as unpaid. Unbelievable.

    9 people found this review helpful
    Verified Reviewer
    Original review: Feb. 23, 2023

    Been with this company for almost 20 years. I called Nov 2022 complaining my bill was too high. The person supposed to lower my plan to make it more with other companies. Well it never took effect. I called today to find out I was told told lies and even had some device protection plan on that I never asked for. Think they would reimburse me, nope. Please please stay away from this company. Nothing but lies. Run run run away.

    10 people found this review helpful
    Verified Reviewer
    Original review: Jan. 12, 2023

    I was a customer with US Cellular for 15 years and I can't tell you how many times my bill would just change the amount that I was billed. I would call in annually to negotiate a rate for the next 12 months and see what "discounts" they could give me and the last 3 times that I did this, they tried charging me a different rate. This time was the last time that will happen. I am switching to T-Mobile and saving over $40/month from the best rate that US Cellular would give me. I gave them multiple opportunities to keep my business and they didn't seem to care. They won't send you the rate that you discussed in writing for the term agreed upon and that is shady business. I take notes every time I call them and document everything, they record the calls for their purposes but won't hold the people you talk to accountable for the rates that they agree you will get charged. US Cellular billing is shady.

    18 people found this review helpful
    Verified Reviewer
    Original review: Jan. 10, 2023

    They invoice in advance for a whole month, even if you cancel the service. They do not issue you a credit for the unused portion of the month. I closed my account on the 9th, but was billed for the entire month. Don't believe that they will issue you a credit the following month (2 different people on 2 different days told me this), because later they will just apologize that you were given wrong information and add a late fee. They will prorate to their advantage if you sign up mid-month and charge you for those days, but will not prorate for the days you were no longer with them when you cancel their service. They will charge you for the whole month. It's not fair.

    17 people found this review helpful
    Verified Reviewer
    Original review: Jan. 1, 2023

    This company has terrible support/service. They can ship a phone to you practically overnight. But it takes weeks to fix a mistake. The people I’ve talked to are nice but can’t do anything to help you. Get mailed the wrong phone and you can’t just go to the store to return it. They send you away, telling you online is the only support you can get. Phone support mails an empty box for some reason that can only be to waste paper. Then you get it in the mail and one person says you can Re-order the correct phone. But the next says it’s pending. End of day it’s nice people that are unable to provide support.

    9 people found this review helpful
    Verified Reviewer
    Original review: Dec. 28, 2022

    This company will tell you anything to get you to sign on with them. They quoted me $130, and my bill was $293. They cut off my service for non-payment when my bill was paid in full. They did this after 10 pm and on x mas eve, so my whole family was out of service for two days. I have terrible service. I cannot make a phone call or text when I am in a store. People always say that they get an out-of-service recording when they call me. Everyone I know that uses this company has the same issues. They promised my sister she would save if she switched from Verizon. She pays over $600 a year more with them.

    12 people found this review helpful
    Verified Reviewer
    Original review: Dec. 16, 2022

    First I would like to thank Ms. Elizabeth ** (or **) for providing an excellent service and for being so helpful and getting the job done during a phone call on December 16th, 2022. I had been a customer of U.S. Cellular since 2006, first as a contracted customer and then as a prepaid customer. Now I wanted to switch from prepaid to contracted again, but all of their customer services and sales department were either so incompetent lazy, except Ms. Elizabeth **. I made a total of nine calls and one store visit for a total of four plus hours on December 9th and 15th and 16th, but only Ms. Elizabeth was able to get the job done. The waiting time on the line was about 20+ minutes per call. Because U.S. Cellular online customer services or sales department were unable to help me with the switch, I went to their store yesterday to have the switch done, but this morning I found out my husband's line was suspended.

    I called them 7 times today, but my calls were either being transferred or disconnected. One of the ladies who finally answered my call phone directly hang up the phone. I guess those people were working from home and hated being awakened from their nap. While trying my last call, I planned to change my cell phone service provider if this last call wouldn't go through. Luckily, it was Ms. Elizabeth ** answered my call and took time to solve the problem and had my husband's line activated. I hope U.S. Cellular will provide better customer services by getting rid of those incompetent lazy workers and replacing them with people like Ms. Elizabeth **.

    7 people found this review helpful
    Verified Reviewer
    Original review: Dec. 7, 2022

    DO NOT DO BUSINESS WITH US CELLULAR. I have been overcharged several times, including having my family's service cut off for non-payment when payment was made in a store. I see many similar complaints.

    13 people found this review helpful
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    U.S. Cellular author review by ConsumerAffairs Research Team

    U.S. Cellular is one of the largest wireless carriers in the United States. It was founded in 1983 and is headquartered in Chicago. The company offers traditional plans and no-contract, unlimited prepaid plans, called Simple Connect Plans, for basic phones and smartphones.

    • Canada and Mexico: U.S. Cellular customers can make unlimited calls and send unlimited texts to individuals in Canada and Mexico for a single additional fee each month.

    • Included features: All of U.S. Cellular’s Simple Connect Prepaid Plans come with several features, including three-way calling, call waiting and voicemail. Some plans also have caller ID.

    • Refer-A-Friend: U.S. Cellular customers can earn up to $550 when they refer individuals who sign up for a U.S. Cellular prepaid plan or contract plan. Both the new and the existing customer receive $50.

    • Plans: All Simple Connect Plans for smartphones come with unlimited talk and text. Consumers can decide how much high-speed data they want and choose a plan that provides more or less data, depending on their needs. Additional data is free but is not 4G LTE.

    • Refill options: Customers can refill their minutes online, by phone, in person or by purchasing a refill card at major national retailers. Customers can also sign up for automatic refills.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    U.S. Cellular Company Information

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    U.S. Cellular