UScellular Reviews

US Cellular and T-Mobile joined together how long ago? Been getting mail for months saying you all are one. Yet today I go to upgrade my phone and told I can't do that or add anything else because they're in the process of getting everything to T-Mobile...Now I'm told it could be a day, a month or even 10 before I can do anything but I could buy the phone outright.? Good option. Or I could go to T-Mobile and have them buy out the contract..MAKE IT MAKE SENSE!

"UScellular gets one star only because zero isn’t an option. The customer service is terrible, and the phone service is just as bad. I’ve had an incredibly frustrating experience and would not recommend them.”

Buyer beware the in-store service will be different than the online, and different than the call in customer service. You will want to change carriers and when you do be sure you do it close to the last date of your billing cycle but not the day of because they then steal from you. Might be legal but when you take money you didn't earn for a service you no longer provide. It's theft and all customers should know it's how you handle business upfront. And they bill minus your previous discounts 🤷‍♀️.

UScellular service has become incredibly unreliable. Dropped calls, failed connections, missing texts, and voicemails not coming through have become a regular issue. Customers are paying for dependable service and instead getting constant frustration. The problems seem tied to the recent company transition/merge, but customers shouldn’t be the ones suffering through it while still being charged full price.

I noticed after T-Mobile bought out UScellular my internet service slowed down so I called up US Cellular to tell them I was canceling my service but the lady kept trying to keep me to go to T-Mobile. So I got mad and I told her what I thought about how US Cellular internet service is slow and hung up. Then I called up ** to have my phone transferred over to their service but I found out that the phone was reported stolen so I asked the consumer cellular operator who can do such a thing and she said the phone service you have now would have that lmel number in there system. So if my phone is reported stolen how come US Cellular still has my service right now.

Here is how my bill has changed since the T-Mobil merger; $57 in April, $66 March, $66 Feb, $ 79 January. $97 in May after the merger. How ridiculous. I have never been late or missed a payment.

I give -00000, US Cellular merged with T-Mobile. What a scam and nightmare! Not one person can help anyone, all they do is pass you around to other customer service people, who do not know anything about US Cell and act stupid, whatever they are paid, it is too much! Same complaints as 786 other people about the merge and over charging customer for a service they no longer have with US Cellular. Trying to get you money back, good luck what a rat race! I really like speaking to someone who can understand English until it comes to refund then all the sudden, they no speak English! If you want to speak with Supervisor or Manager that will never happen, over 2 weeks, going in stores, and calling customer service agent. I still cannot get anyone who can find out why they are still taking auto pay when my account was disconnected and no longer using US Cellular.

I switched to T-Mobile and 1 of mine phones were still on Uscellular for 1 day after the billing cycle. They charged me $77 for ONE DAY!!

We have been USCC customers since the first Nokia phone came out. We have always had a great experience with customer service and taking care of our issues. Now since T-Mobile has taken over a new policy has been implemented and payment arrangements are no longer available. We owe a measly $66 and they can’t extend our due date until next week?? Please stop letting idiots at corporate make decisions. They only care about lining their pockets with money and have no idea how to live in the real world.

US Cellular is now part of T-Mobile, we were notified by mail and told it would be an easy transition. NOTHING COULD BE FURTHER FROM THE TRUTH!! It has been a nightmare!! Visit to a T-Mobile store for new sim cards was okay. BUT then the cell phones did not work right, another trip to very busy store. T-Mobile has to scan your ID so you cannot call store for any assistance, and the call to main service center takes forever to reach associate. BUT it gets worse, the customer has to call and cancel US Cellular account and auto pay. BUT the autopay continued so I had to cancel our debit card to stop payment. Another inconvenience!