U.S. Cellular ReviewsConsumerAffairs Unaccredited Brand
I have been with U.S. Cellular for 20 plus yrs. My old phone died and I needed a new one for a business trip. I walked into the Portage, WI store and was told that I was able to get a free phone. I thought sure why not. After all free is free... Right? Wrong, my free phone cost $125.00, I was in a hurry and had to go. By the way they also changed my billing cycle that was another $150. I will never step into a U.S. Cellular store again. Ever. 20 yrs of service that they care so little of their loyal customers.
This carrier started with me at a low $15 a month rate. The more minutes and data I used the greater the price I paid for talk minutes and data, except the rate went up exponentially. A data and talk minutes rate increase much much higher than another cell company would raise the rate. In addition, I cancelled my plan with them before it was set to expire and renew for a new month and they insisted on charging me for the new month anyway for services I had cancelled and didn't want.
I was a customer with AT&T. My contract ended and I wanted to try something new. My wife and I went to US Cellular and we had decent customer service. They had told me that my bill will be around $138.00 with 2 phones and a tablet every month. About 4 months in my contract my bill went up around $162.00. I called customer service and complained about my bill. They had told me that they changed my Data. I was shocked because they didn't notify me of any changes. For 5 months they have been rearranging my bill. They told me that I was back down to $138.00 and the next bill would be $162.00 again. I went as far as paying off one of the phones and taking off protections off both phones which, they told me that the phone bill would be $103.00. My last bill was $127.00. I am sick and tired of the lies. I will never go back again.
I called to cancel my account on January 17, 2018. Because of some 'problem' that occurred on their end I was not able to cancel at that time. One of their service reps finally got the problem fixed. He told me that they needed to credit my account back to January 17. U.S. Cellular will not do that.
U.S. Cellular's customer service is horrible and they have prepaid cards at Walmart for $45 6G and then after puchase I was contacted and told that plan is no longer available and couldn't get my money back. I was expected to spend an additional $5 for the next plan available. I paid for the $45 plan because that's what I wanted. I lost 4 days of my previous month due to internet being too slow. I was told by a supervisor that they no longer had the $45 plan I bought and paid for so asked to speak to a.
This woman came on the phone and acted like she couldn't give me that plan because it was no longer available and went through the whole thing with her again until she finally, after trying to get me to spend more money, and telling me that plan wasn't available, said, "Oh well. I see I can give you the plan you paid for" and acted like she was surprised that she was able to and that I should act grateful to her for giving me the plan I bought. Somehow, magically, it was available, hum? I think this is a very poor way of treating customers and I will never do service with US Cellular again or will I ever recommend this company to anyone else.
I know that if a company is going to get rid of something they let other companies involved (Wal Mart) know that months in advance. The only reason I changed from Straight Talk in the first place was because we are getting ready to move and our son has US Cellular and did get some service in the middle of nowhere, that's where we are moving.
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I signed up with US Cellular and terminated my contract with Verizon. I was hesitant, I had been with Verizon for 16 years. However, I would save a small amount each month now that I was adding my son onto my account. I was told when I signed up they would reimburse me my final bill from Verizon due to terminating early. I asked for extra clarification on this and was assured I would be reimbursed in approx 8 weeks. I wasn’t going to switch if I was not, because the benefit in cost would not make any sense and I knew I liked Verizon’s service for the past 16 years.
I sent my final bill notice into US Cellular. In a couple weeks time I received an email stating I had been given a promotional credit when I signed up and therefore was not eligible for reimbursement. I was now responsible for this 450.00 bill from terminating my contract with Verizon. Needless to say, I do not recommend anyone to US Cellular. It was not a pleasant experience and I regret signing with them. I was misled into signing a contract and quite bluntly I was lied to regarding the incentives. This is not the experience I was expecting and it is most certainly not something I experienced with Verizon the previous 16 years. When I am able, I will be switching back to Verizon and I will stay with them.
I had a US Cellular account, cellular data plan for an iPad, which I purchased and paid the service for on behalf of my Grandfather. I moved out of state, US Cellular would not send me a statement out of their regional service area. (They offer nationwide coverage, what would stop me from purchasing US Cellular service and never using it in their territory?) Their solutions were that I use the device to make payments and track usage or set up an online account. I don't have the device in my possession, as it was a gift, so option one is out.
Ok, I'll set up an online account, but you also need the device to set up an online account as it sends a request for verification to the device. All this was occurring while I was on active duty orders and had minimal access to phone service and almost no access to the internet. My spouse was finally able to convince US Cellular to set up a login to the account. Which had to have broken all their confidentiality rules, because she was not affiliated with the account and did not have power of attorney at that time.
When I came off orders the account and contract had only a few months left. I called in and requested to stop service and make a final payment. I paid the remaining balance for the device and the remaining months of service in advance. Now three years later I am getting calls from a creditor about a remaining balance left at US Cellular. A balance I never received notice of because they will not send a statement out of their region. Every interaction I had with US Cellular left me feeling frustrated as well as the situation being unresolved. They can get away with this poor customer service because they are the only ones to offer reliable cell service in the rural areas of the Midwest.
Never again. We used and got a hardline phone service in our home in Maine. After a few months, we decided to discontinue the service. When I tried to return the modem, I was told by a service rep in one of their stores that she couldn't take possession of the phone nor could I pay the bill ("it's illegal"). When I told her that was ridiculous - it's THEIR modem and THEIR service! - she called their customer service number. They told her I needed to call a separate number. I called the number and they told me they couldn't take it either. I told them I am NOT going to pay for their modem. So here I am, with a modem I don't want and an outstanding balance (because they charged me). I am still waiting to hear from them. Unreal. Never, never again.
They tricked us into switching to them without giving us all the information. They said no contract but there really is a contract if you finance a phone with them. My phone was not working properly and they refused to let me finance a different phone. I had only had it a month.
Continuously calling customer service because monthly bill is always different. Sales representatives will lie right to your face showing what your bill will be after maybe an upgrade or change in service and seems it’s always more than first told. Advertisement saying no hidden fees. Haha. I’m switching to a prepaid company and pay for my phone upfront.
First, I get no reception. FB never loads, cannot download games & if one should, it doesn’t work because no reception! Also, I am being billed erroneously - never got my refund for a “free” phone with new account. Spending a fortune every month for a phone that doesn’t work, and where I live, can only get us cellular because they won’t share the tower with anyone else! We’re all trapped by their greed. Can’t even call for help! They need to be investigated! Totally unfair business practices!
They make too much error. I was once charged for an extra phone that I did not purchase, recently I received a bill for over $1000. I try to explained to them that I was not the person who use up my data, as I left my phone at my fiance's store when I am at work, as I work in corrections and can't take my phone to work.
I switched to U.S. Cellular in 2011. I was impressed with the service and the coverage. The people in the stores were knowledgeable and friendly. Fast forward to 2016-2017. I go online to pay my bill, the website is down for seemingly no reason. Strike one. I had a job with a sales company briefly and there's no coverage anywhere north of Marshfield. Constant roaming and dropped calls up there. Nowadays I enter the stores and people aren't friendly, and most of them have no idea what they're doing. Strike two. Back in August I increased my data plan from 1GB to 2GB. I was told my bill was only going to go up about three dollars. I got the bill and it went up over ten. I went to the store and asked, and all the woman could do was shrug and tell me that's what it was, and there wasn't anything she could do about it. So they outright lied to me. Strike three.
My contract ends next month and I'm not going to renew, most likely going to switch to a more honest company (if there is such a thing). When I bought my first contract phone back in 2007 I was with Alltel. To this day they were the best provider I've ever had. It's too bad they're gone. Today the store put another nail in the coffin when I went in there for a simple screen protector for my Galaxy S5. They claim they no longer carry stuff for the S5. You'd think a store/company would continue to support their products while they're on contract. This company has become very dishonest and unprofessional in the last five years or so, don't waste your time.
How can you say you’re unlimited when you still limit us on data. You’re liars. And how come you people still check our credit report every time we want a upgrade or new line and you overcharge everyone. I think West Union Iowa U.S. Cellular need to be investigated. Waste of time. Don’t get robbed from these people.
They don't have the "country coverage" they advertise. More dropped calls than AT&T. They will not provide a booster for bad areas and want to charge 400$ for a booster! Good bye US Cellular!
We have been a customer of US Cellular for about 20 years. We have found that we receive reception in areas that everyone else has trouble. Our phones have lasted longer and seemed more durable than others. We have very clear connection when others have static. Anytime we considered changing companies we found that we could never get as good of plans than the one we already have. So we highly recommend US Cellular hands down. And nobody in our family or our friends work for or have any stock in US Cellular. I wish we did. I heard their benefits are really good also.
I recently switched to US Cellular and absolutely loved it the first month. I had great signal and data zoomed right along. Watching videos wasn't a problem whatsoever. Today is 11/08/2017 and my data starts over on the 1st. On November 01 my data slowed down drastically. It shows I've already used over 6 GB of data. There's absolutely no way. I have likely used more than normal due to it being extremely slow. Either way I'm extremely disappointed and wish I had never switched.
Automated and recordings, people like to talk to people. U.S. Cellular does a great job. In Iowa, their phones are pricey and they are always changing plans and there is not enough perks for staying with the same provider.
This company took my minutes and refused to reimburse me. The only reason I continue with them is because they alone pick up in my remote area. But the rates are pretty reasonable.
Great people, but our phones received better signals when we were with Verizon. We had virtually no service in Central California!!! So we are going back to Verizon.
Other than when we travel out of the country the service is great. We have service when we want it. The billing is what everyone is looking for and never a overage.
I have been with U.S. Cellular for over 8 years. Would never change as they have been excellent. I have had other providers that have not been satisfactory. Way to go U.S. Cellular. Highly recommend them.
We have been with U.S. Cellular for 20 Years, always had great service and wonderful people to work with, would Not go anywhere else! Almost never get a call dropped too.
I have been with this company for several years and overall I am satisfied with them. They all suck regardless of what anybody thinks. I really hate the new tech this days. JUST WISH WE COULD GO BACK TO THE OLD DAYS. JUST MY OPINION.
I've used the top 3 over the years and I love the quality, price, and customer service of **. Their website is very user friendly. Thank you.
Stealing money from college freshman when no bill is owed - Roughly 2 weeks ago her phone was turned off. When she called customer service all she got was "make a payment". Repeatedly!! She knew there was no amount due but she transferred funds to get her phone on. First week all we could get from anyone was it could take 20 days to get it back and now someone finally contacted her from corporate and said "Now it's on your account. Too late. Sorry." WHAT A SCAM!!!
I have had an employee partner discount for 6 years. Recently, I received an email to renew my Partner Employee Discount (PED). The email said I could "stop by one of our retail locations to verify that you meet the program's eligibility requirements." I did so on August 3, 2017 and the customer service rep, Josh at the LaVale, MD location said I was "good". Then, on September 27, 2017, I received a "final notice" email. I attempted to call the LaVale location, but was transferred to customer service, who directed me to a web address I could not find on the U.S. Cellular site.
So, on September 31, I went BACK to the U.S. Cellular store in LaVale and spoke with Sandy. I was there for 45 to 60 minutes. She assured me that my discount was "good to go". Today, October 10, 2017 I received TWO (duplicate) letters that I do not qualify for the PED. I drove to U.S. Cellular in LaVale AGAIN (for the 3rd time). I queried about the PED and, in fact, my company is a partner. I handed the rep the two letters and told her to "fix it" as I have spent hours attempting to remedy this confusion. I was told if I do not wait for another customer service rep to help me, I will not get my PED. I am currently looking into other providers.
As 20 year customers of US Cellular, we remained on the same family plan for over a decade. When we finally moved to smartphones, we were paying about $150/month for 4 lines and slow network speeds. A few years ago we changed plans to get up to 10MB between 3 data lines, and 2 non data lines. I did not want our payment to exceed $200, and was assured it would not. The first bill was $228. I learned that in addition to the wrong plan amount, my discount was removed and not reapplied.
This summer we were over our data limit, and elected to move to an unlimited data plan. AGAIN, I was quoted $210-220/month, and we were charged $355. After review, I was being charged additional fees, and non data lines had data connect fees, basically $140 in overcharges that were not authorized. In conjunction with these errors in billing, I scheduled an online payment on August 1. At the end of August I was notified my account was past due. After checking my account, the payment showed completed, so I was confused how I was past due. It was that review where I found the errors on my billing. After reconciliation of my checking account, the payment showing "completed" never came out of my account which had more than enough funds. The routing and account info had not been changed in the 20 years I had my US Cellular account, so it was not a entry error.
When I brought US Cellular's attention to the issue it was September. They promoted me to pay online. The attempt to pay was met with an error that said my account was locked. I notified US Cellular and they said the lock was removed and to try payment again. Now, mid September, again the payment was rejected. I notified them the payment was still not enabled online. My service was suspended without notice. I had to email a customer service rep I dealt with previously, and he restored our service and agreed to provide requested paper statements to enable me to review the statements and pay by check. That correspondence and payment agreement was written in email.
The record shows a rep called, named Sarah who was extremely rude and acted like a bill collector. She had no concern for my issues, simply wanting payment. I repeatedly told her it was taken care of with Joe. I'm customer service via email, and she persisted. She ended the call by disconnecting and noted I agreed to pay by October 1. It took 2.5 weeks to get the statements and mail payment. On October 3, without warning, my service was suspended at 5:30 pm. I called at 5:46 pm, and the automated system said I would be called back in 4 minutes. No call. At 6:20 I called again and stayed on hold. After 3.5 hours with 3 departments, 7 representatives, and 2 calls, I was met with different stories and different amounts necessary to restore service.
At no point did US Cellular ever acknowledge the error on their website, the billing issues, the bait and switch tactics, the failures in service or consistency, or their reneging on the written, agreed payment plan, let alone did my 20 years of being a customer come into play. In fact, at no point did my 20 years of being a customer have any impact.
When I asked if they would simply restore my service, and trust that check in the mail to arrive based on my 20 years as a customer, I was told they simply wanted payment. It didn't matter that the problem was caused by US Cellular. It didn't matter I was overcharged or proactively reached out to resolve the issue. It didn't matter that I asked what I should get for being a 20 year customer with 5 lines, and plenty of family as customers. My $600 was immediately required, and they didn't care if they lost me as a customer or anyone I associated, just $600. Not a blink of an eye at that. They tried to rip me off. They preferred to lose me as a customer than restore service and wait a few days. What's the point of being a customer with a company like this?
Sometimes long wait or hard to understand on phone when need customer service. Often get different answers depending on who happens to receive the call.
We use U.S. Cellular in our small business and we have 22 cell phones for our employees. Service is great with reception and reliability for our employees and our clients as communication is a very key factor in our business. We deal with doctors and other health professionals daily.
U.S. Cellular expert review by ConsumerAffairs
U.S. Cellular is one of the largest wireless carriers in the United States. It was founded in 1983 and is headquartered in Chicago. The company offers traditional plans and no-contract, unlimited prepaid plans, called Simple Connect Plans, for basic phones and smartphones.
Canada and Mexico: U.S. Cellular customers can make unlimited calls and send unlimited texts to individuals in Canada and Mexico for a single additional fee each month.
Included features: All of U.S. Cellular’s Simple Connect Prepaid Plans come with several features, including three-way calling, call waiting and voicemail. Some plans also have caller ID.
Refer-A-Friend: U.S. Cellular customers can earn up to $550 when they refer individuals who sign up for a U.S. Cellular prepaid plan or contract plan. Both the new and the existing customer receive $50.
Plans: All Simple Connect Plans for smartphones come with unlimited talk and text. Consumers can decide how much high-speed data they want and choose a plan that provides more or less data, depending on their needs. Additional data is free but is not 4G LTE.
Refill options: Customers can refill their minutes online, by phone, in person or by purchasing a refill card at major national retailers. Customers can also sign up for automatic refills.
Best for: U.S. Cellular Simple Connect is best for parents, business owners and budget-conscious consumers.
U.S. Cellular Company Information
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