UScellular Reviews

You should pay more, let me tell you why... My husband and I went to our local WalMart and signed up for US Cellular service. Shortly after signing up our phone was destroyed. Teenagers!!! We tried to go back to the WalMart in Ankeny to purchase a new phone and was told that the only phones that were compatible with our service contract were the REALLY expensive ones that I don't think many people could afford straight out of pocket and due to the fact that our plan was a plan through WalMart we could not obtain a phone on payments. The only choice we had was a "camping phone".

Billing department can't put me on autopay. And the app does not work. What is the point of a billing department? They could click one button and enable autopay but they won't because that would cost them an extra penny to have customer service lift their hand to press that button. And now I have to pay them $10 a month more because I'm not on autopay. Class action lawsuit...? Sign me up.

They charged me double my bill over $1240.00 - They screwed me and said it was my problem. The service does not work very far. I'm a contractor so if I can't talk to my customers or my workers it makes us make more trips for supplies and lost customers. Customer service was rude and did everything but curse me out. Very unprofessional. So if you want to be treated like ** buy your phone from U.S. Cellular.

This phone deletes my photos and puts stickers in my gallery. The service is slow and disconnects a lot. I tried to log in. My password was right but I clicked forgot password twice. It never sent a code either time. I would rate their phones and service 0 stars. I would like them to fix their service. Plus you have to pay a day early. A BIG RIPOFF!!!

I'll be blunt and to the point. Whatever you do if you're at a USC store, you best get the contract in writing... Why? Because by the time you get your first bill, you're screwed. Then when you try to get the billing resolved, explaining everything you discussed and were promised at the store, they will blow you off. They even removed our corporate discounts and said they don't apply to our plan. We've been stuck paying a $165 a month bill for 2 phones and 1 GB of data each. We are 1.5 years into this nightmare and are about to pay off the phones and leave since we don't have a plan contract, just phones. Heed our advice!

During our recent big storm in Roseburg, Oregon my phone could not receive service for 10 days, yet they deducted a full payment from my account! It is ILLEGAL to charge for services not received! I am going to go to their office and speak in a VERY loud voice about this!

My husband and I have had U.S. Cellular for 20 years. EVERY TIME we change plans or get a new phone the billing is messed up. Funny how it's NEVER in our favor. They like to add an insurance protection plan even if you decline it. No wonder they are struggling to keep up with Verizon!

For 2 years (since the beginning of my plan) I keep getting extra charges! When I try to reconcile it I get the runaround. Eventually they are adjusted and then start up again. Also BEWARE of the FREE PHONE SCAM! My phone was suppose to be free and then I started to get charged for it. When I called US Cellular once again the runaround, then the story, "Oh, it is free but..." So in the end it is not free. Got a phone that was suppose to have a hotspot then two months later software update erased it. Called again...same story. Runaround and then the, "Oh well if you leave before the contract is over you have a fee and then you need to pay extra money for ABC..." Terrible company. Buyer beware. Stay away from US Cellular!!!

I spent 10-plus years with U.S. Cellular with spotty service. Strange charges would show up on the my bill, and when I'd call, the representative admitted the charges were unneeded. Since the amount was usually minimal, I usually paid the entire bill. During that time I was never late with a payment. Then, late last year, I moved to Chicago. U.S. Cellular doesn't offer service in Illinois, so I switched over to Sprint on Friday, Jan. 25, 2019. Upon arriving home, I immediately contacted U.S. Cellular to cancel my contract. The lady on the phone was pleasant and prompt, and told me that all was taken care of as of Sunday, Jan. 27. The last 2 weeks of my service would be prorated. So I powered off my old Android and put it into storage.

I've been a long time customer of US Cellular but due to their poor customer service I will be finding another carrier as soon as I get this phone paid off. EVERY time I've upgraded and/or changed plans I have months of billing errors and have to spend countless hours on the phone with rude incompetent so called customer service personnel who finally end up saying they've fixed the problem only to have the same issue resurface the following month. I even had one person, McKenzie, tell me that I needed to pay the charge because it was just a hick-up in their system and then it would go away!

My son had a prepaid cell phone with US Cellular. After a few months of not being able to use the phone - I had the phone in my hand and I Called to add minutes, I asked three times if his number was still good. “REST assure it is.” So, I paid for the minutes then I thought have them call it- they did and she said a young man answered it and it is good. I said _ NO! It never rang. They then said, “Well you can't get the money back. We would have to have the person who has the number give permission to give the money back.” I was told "rest assure, your card will not be charged". Well it was and when I called them back they hung up on me- worst "Customer service I have ever had". I had US Cellular up until tomorrow.

I have had US Cellular as a carrier before, but canceled them. Unfortunately, I live in Maine and have limited choices, with US Cellular having the best coverage. I find they continually make policies that do not make sense. In this case, I need to use my cell for business and would like call forwarding. Because I have a prepaid plan, they will not give it to me, even if I pay for it on a monthly basis. Just a flat out "no". I will be going out of the country to work. Instead of paying my monthly prepaid bill and something extra for call forwarding, they will lose my business for a month while I'm gone as I will not activate my phone for that month.

US Cellular in Edenton, NC has the nastiest rudest employees I've ever seen. They hang up you. They treat customers like crap. They ignore customers when they enter the store. I've experienced this myself. Some needs to contact the customers that go to that location. I assure you would not believe how many of your customers that are/Have been mistreated at this location.

I switched to US Cellular under the promise of a great promotion. I would be using prepaid services since I own a perfectly good unlocked device, but the experience went downhill after the first few weeks. I got a confusing bill that seemed to be only for my first few days of service that was twenty five dollars more than what I had been told I would be paying monthly in person at a store. The representative I talked to had added up several discounts and told me I would be paying about 50 dollars a month but this seems to be a lie because corporate offices have no idea what this is and have not even listened to my problem.

I got my bill and it was much higher than it had been so I called to find out why. The guy went step by step through the charges and I discovered they are charging me $10.00 just so they can see what plan I have. REALLY?? I told him they can SEE what plan I have by the BASIC PLAN DESCRIPTION AND CHARGES that appear on my bill every month. I have $96.00 of hidden fees for basically NOTHING added to my bill every month. I argued but Of course, I got nowhere. So my thoughts would be BEWARE!! They will add charges after senseless charges to your bill after they have you 'hooked' with their special offers.

I have not had any issues with coverage. When the storm came, I was the only one in my house that could get service... Everyone was using my phone... My husband is thinking about getting a phone and I told him can't go wrong with US Cellular. #Winning

I had phone service with U.S. Cellular for over a year. l had prepaid phone. When I went to cancel my order They took out a payment anyway for the next month knowing full well that my account was no longer with them. Now they're refusing to give my money back I would not advise anyone to deal with U.S. Cellular especially the prepaid. You're always roaming. I never have signal anywhere except for in town. All those wireless towers are bogus.

I have been with US Cellular since 2000, I have purchased almost all of the new phones that they come out with. I have 4 lines on my account and have always paid on time. I have a situation with one of my lines who was used by my son's ex-girlfriend who stopped paying me a few months ago. Unfortunately, I am stuck paying 60.00 extra dollars for the next 23 months. After speaking with the solutions dept and giving me a great deal that I could not pass up, I decided to go to the US Cellular store today to make the changes to my account. Of course though, if it sounded too good to be true - it probably was. They changed the deal on me and quoted me another 150.00 on top of $200.00 that I already had to pay for the deal to go through and took away a monthly credit which was offered.

Switched to US Cellular 9/1/18 only to obtain a BOGO on new devices. We had their coverage years ago and had no problems other than price for services at that time, this time I have had nothing but dropped calls when out “roaming “ as it’s referred to. Now when you are roaming you are on their partner network, that really isn’t a partnership. It simply means that they “the other network” has allowed you to use their towers. US Cellular states they can’t guarantee coverage when roaming but put on their coverage map, “Wherever you go, we’ve got you covered.” Well I go right outside of US Cellular network area and I’m roaming on their not so covered area. Very misleading!

US Cellular scam people out of hundreds of dollars. They will randomly change due date for bill and overcharge you then disconnect service without any warning. Your billing cycle is the same but they will change the due date and you will have to pay your bill before your cycle is even up and to try to change your due date they will charge you extra for the month you have already paid. They will state its always been the same due date even though it hasn't. They are worthless and just steal money from people. Do not go through them.

I was with U.S. Cellular for 11 years, and moved to Wyoming where they did not have service. Ended up canceling my service, but when I tried to do that they told me they could not do that until I paid off a phone, even though my account was not under contract. So I just stopped paying the bill to see if they would cancel it then, and they did. They also sent the account straight to collections asap. You would think that with being a long time loyal customer they would work with you or even just let you walk away after eleven years of service with them. The total is only 322.00.

About 2 months ago I purchased 2 Galaxy Note phones off the internet with unlimited plan. I received one and other one was stopped in the middle of being transported and sent back to company b/c fraud department wanted to verify it was me before sending (problem 1). Then I called US Cellular to have phone that I did receive, to be turned on and acquire why I haven't received other phone.

I switched to US Cellular due to a great promotion they were offering. After months of hour+ calls to customer service and being told not to worry, it takes a few months for the corrected promotion to kick in, I was told, "Oh! you were put in the wrong promotion and now it is too late to switch you into it!" I am paying almost double what I was at the last cell company, my service is mediocre at best and I am stuck in the deal with no way out other than to pay off $750 per phone plus early termination fees. I can't afford it, but also can't afford to get out of it! They lied to me and tricked me. Run as fast as you can from US Cellular!!!

I have been looking for a way for me, an 18 year old, to try and get the newest iPhone. I make enough, the only problem was that I didn't have credit yet. One day I finally managed to get a decent credit score. U.S. Cellular had a deal going on, so I went ahead and signed a contract with U.S. Cellular. I would completely wish I had not if it weren't for this new phone. My coverage is completely and entirely garbage. I can get online sometimes, and others, well, I might as well stick to phone calls.

We were planning a trip to Italy so I went to US Cellular to check if my Samsung S6 would work there. I had been exploring using a Sim Card purchased through Tim (Italian Company) and needed to know if my phone was unlocked and if it was capable of utilizing the Tim Sim Card. I went to on US Cellular store who told me that my phone was locked and I needed to go to a corporate store to get it unlocked but that it would work in Europe. I then went to the corporate store and was told it was unlocked but they could not help me regarding my phone working with a Tim Sim Card. I purchased the Sim card online and when I went to have it activated in Italy, it would not work.

Stay clear of these liars!!! I was promised my bill would be 170 a month. I have been with them since July and I haven't seen a bill close to 170.00. I just found out a couple weeks ago that I was on a two year contract. They tell you what you want to hear to get your money and business. Customer service is awful. This is one company I wish I had stayed away from. I have reported them to the BBB and my next step is the FTC. I'm going to try and go to another company and I'm not paying them any more money.

The service that US Cellular offers is garbage. They blatantly lie to get your business. I am in Columbia, Mo, a town of over 100,000 people, and they still don't offer VoLTE although that is one of their major selling points. The call quality is trash. I switched from Verizon and I couldn't be more disappointed. If I wasn't in a contract I would go straight back. Proceed with caution.

US Cellular lied to us to get our business. They offered unlimited data. Which is a lie! The service area is literally only in our small town and that service is awful at best! We are paying $330 a month for 4 phones which do not work properly! You can't look at the internet while on the phone. If someone calls me, the calls are usually forwarded straight to voicemail without a single ring. We are small business owners who are forced to pay for additional phones that need repaired. The insurance company which we pay for is a joke! If I am out of town I can't use the internet for directions because it's out of the service area. This company is the absolute worst! If anyone wants to join me in a class action lawsuit. I am game!

I have been using U.S. Cellular for 10 years, and I don't know why I have this long. Their signal has to be the worst in the industry. I get multiples of the same texts if someone is texting me and sometimes mine don't ever send even if it says sent. I miss calls all the time because I'll go from having full bars when I'm not using my phone to no bars as soon as you try to use your phone. They are literally the worst phone company.

I tried to set up an account with them in July. After not receiving my SIM cards and receiving an email saying they were sorry I cancelled my service. I called them and they said they had closed my account due to billing issues. What billing issues? Supposedly I had a prior outstanding bill. Disgusted I just kept my crap phone service. Then a month later my sister living at the same address is eligible for service. Turns out the prior owners had an outstanding bill that they never paid when they moved out of state. OK maybe now that this is cleared I can try again, sure I get service and hey I am eligible for the first month free. Cool!

This company is not even fit to be in business. I just recently opened an account less than a week ago - was approved for 3 lines then the customer service representatives screwed the account up. Now I’m not eligible for three lines when I had purchase the other two devices. I had put AppleCare Plus on both phones and for some reason the AppleCare Plus disappeared from the account! I don’t recommend this company and it’s so frustrating that I depended on them to make this phone buying and service an easy process but I was wrong and very disappointed.

We have been a customer for 20 years now and the first 15 years had been smooth but we started running into issues around 5 years ago with our billing and account. The updated billing system caused our bills to be marked as paid without the money being automatically deducted by our autopay agreement. They then realized their mistake and sent a us a bill with 6 months of unpaid bills. Once we got this resolved we again had issues with our online account. For a time in excess of 2 years we were unable to make any changes to our account online, this includes upgrades and ordering new devices, adding lines, or even ordering accessories. In addition, there was usage information available, so we couldn’t see our current official data usage. This was just recently fixed this July (2018).

For over 10 years I have been bragging about the excellent coverage we had with US Cellular. Expensive but still reliable for 3 smartphones. Even for the week in the Northwoods of Wisconsin where I could tether my tablet and use it for the week. Dec. 2017 added a 4th phone with all “Unlimited Data.” But this year, 2018, coverage is Extended in all areas farther than 50 miles from home. At home our phones now vary hourly from No Service to 1x to 3G, even dropping calls. And this year coverage was horrible by Eagle River, same phone, same place, same week as previous years. We could not use the Personal Hotspot because the Data was throttled because we used TOO MUCH unlimited data! Unfortunately I still have 3 phones under contract, will wait them out and look for different coverage. Over $250 a month is a lot to pay for unreliable coverage!

On 09/14/2018 I applied for a cell phone through U.S. Cellular, gave out my private information, paid w/ cc $27.02 as good faith. They sent me 3 emails, two emails were thanking me for choosing U.S. CELLULAR as my new cell phone provider along w/ acct information acct # **, amount of $27.02 was paid, plan was total plan unlimited plus, said it would take 72 hrs for order to be process. After order is process it will then be another additional 3-5 business days for shipping after order is process.

Signed up for the $60 unlimited plan in Maine, because it was essentially all that worked in my area. Now that I am in Alabama, the service is even worse here than in N. Maine! They claim good coverage, but the partner coverage they provide is terrible - actually, worse than that. Calls continually dropped; constantly required to verify the number; spotty quality when connected; throttled data. Do yourself a huge favor: buy two cans of your favorite beans (empty cans, eat the beans and then wash thoroughly), get some decent thread or small rope, string the cans together, pull tight and talk. Your call will be better than this sad, sorry excuse for cell phone service, otherwise known as US Cellular.

This has been a horrible company to deal with! We have been customers with U.S. Cellular for 13 years now and the monthly bill has gotten outrageous!!! We are paying them, over what we are paying on our mortgage payments just to keep our phones turned on! We are absolutely sick of it and are no longer going to stay with them. We are disgusted at how they treat their customers and do not recommend them to anyone. Our advice would be to find a better company to go with!

I would give them zero stars if possible. First they refused for two years to remove a dead person from the account. Even though my partner had come in with the death certificate, and a power of attorney. Two years it took to remove him. Next they TAKE FOREVER every single time we go there. The latest insult is a continuing plan by the company to make extra money off our account. Because they will charge us an extra $10 to receive a paper bill, we opted for automatic bill pay. What could go wrong?

Long time customer (mainly because this is only company that works in our rural area). Received email stating $250 off ANY new iPhone. Went to store and purchased new iPhone SE, only to find out the next day that phone didn't qualify. Nothing in email stating it had to be an iPhone costing at least $650, absolutely nothing. So be very very careful if you receive an ad from them!

The data throttling on my device is horrible even before the high speed data cap is gone. It still throttles itself. I can be sitting with a thousand yards of a cell tower and it makes no difference. I've tried talking to customer service on the matter and they pretty much just read off a script and say something along the lines of, "Oh well the cell towers are being worked on in your area," which is a lie because I went directly to the US Cellular store in town and asked them about cell towers being worked on in my area their reply was, "There isn't any being worked on." My speed jumps from 4G LTE to 3G and then to 1x in that order. Shortly I start getting on Facebook or watching YouTube and my wife has the same phone with the same issues. It's not the phone. It's the carrier that's to blame and they simply won't do anything to rectify it.

I've had U.S. Cellular for at least 4 years. I never had this issue until we moved everything into my husband's name and now they're saying they've been doing this for a few years which is untrue. I've never had it happen while it was in my name. It started off with our new plans we didn't know when our new bill cycle ended and when the bill was due yet since we didn't receive the paper copy so we got disconnected. Okay no big deal. I called to find out how much we owed paid it and moved on with reconnect fees. I also found out that when we signed on we were supposed to be on an unlimited plan and they only put one phone on the plan and the other phone was not unlimited so they corrected that for us and I was expecting to have a fluctuating bill for that reason for the next bill or two.

I want to help people to not make the same mistake my family and I did. If you are thinking about switching to US Cellular, JUST DON'T! I had my prior phone carrier for over 15 yrs but sadly they didn't have towers in our current town. So I had no choice but to give US Cellular a try. It has been nothing but a living nightmare. They tell you one price but then charge you whatever they please. They will not help you either, they're just money hungry. I have never in my life dealt with such rude and UNPROFESSIONAL people! They are thieves and will TAKE every penny they can get. Please do some research on reviews with them before you choose them. They are HORRIBLE! I AM ACTUALLY MOVING OUT OF THIS TOWN JUST SO THAT I CAN SWITCH PHONE PROVIDERS... SMH. If I could give them a -10 stars, I most certainly would! Totally disgusted with US CELLULAR.

I purchased 2 iPhone X's, 2 phone cases, 2 glass screen protectors totaling $2252 at the US Cellular 33 Hogan Rd, Bangor Maine location. My complaint is simply that the salesperson told me that this phone would charge on my wireless charger that came in my car from the factory. I told him that the vehicle is a 2016 GMC and he still said (with conviction), "Yes. It will charge." The phone will not charge as the vehicle does not have the Qi technology. I called and spoke to the Manager at this location and all he would do was say that any one of his salespeople would have told me the same exact thing and none of his employees would know any different. He also went on to tell me that he will stand behind all of his employees.

I have had my cell service for almost 2 years. In those two years we have had nothing but trouble. I guess you could have said this is my fault because my instincts said do not do this. I put down a 250.00 deposit that I was told by the gentleman who sold my daughter and I the phones that I would get it back in 6 months. That did not happen. Have not paid my phone since April. My phone is broke. I cannot see the screen, get my info off of it or retain any of my items on the phone. I have called several times and all I get is the runaround. As soon as I am back to work I will be switching phone companies. I am sorry to say I will not recommend this phone company.

They refund me the full amount and I can now say could recom this service.

I had US Cellular while living in SE Kansas. I bought a Samsung Note 4 on eBay (after checking with US Cellular TWICE to make sure it was clear and they could activate). They activated it and collected money from me for 3 plus years. When I moved to Lawrence I wanted to change providers but still use my Note 4. US Cellular said it was unlocked, yet I could not get it activated with any provider. I called US Cellular and was told that they had no record of me using that Note 4 and that it was blacklisted.

I have had US Cellular for 10+ years...I have lived in the same area all of this time. Over the past 6 months, my service is going from LTE to 3G and 1x and dropping calls left and right. Both my mom and dad just switched over and my dad drops EVERY call he makes. They are in the same area as me. I have a friend who actually called to complain to US Cellular and they told her it must just be a fluke. Really. A fluke. My battery starts out at 100% during the day and with minimal usage is at 30% by noon- this is a NEW phone with no applications running in the background...it's just searching for tower signals constantly! I have spoke with my boyfriend and we are switching to a different carrier, it's not worth the hassle and dismissiveness of the carrier.

Their coverage service is great. However, if you have a billing issue, cross your fingers, hope, and DOCUMENT EVERYTHING! Watch your billing if you don't have unlimited everything. They will bite you if you travel outside your area, or roam outside. I was in the middle of nowhere Nevada - between Elko and Wells. Had great service, however I was surprised with nearly a $1000 cellular bill... because of the 'late roaming' charges... and claims I was 'over my minutes.' When the calls were put on a spreadsheet, and sorted by actual date of the calls, I was 'within' the limits. But because of the delays in their 'out of carrier' minutes reports, they calculated them at 'when they were reported' rather than when the calls were made. The first time they credited without issue, the second and third time, despite knowing I traveled all over the USA, they refused to apply the math correctly. It was a huge fight...

I have been with US Cellular ever since they had the bag phone and I have been ok with their service. There has been many issues but we continued to stay with them. But now for the last three years their coverage areas that they say gets good signals has consistently gotten worse. They advertise on television that they can make a phone call from the dessert. If that’s true why can’t I make a call from my home. I have most of the time no service or 1 bar. My calls won’t go out and they won’t come through. Text messaging is extremely slow sending with call failed constantly. Sending a picture is a joke.

This wireless carrier is good on monthly price for unlimited services but their service is hit and miss when out of town or out of state. Was recently traveling to SC and didn't have good reception through TN, KY, IL and SC. There was a cell tower right outside where we were staying in SC and still we had no service, had to go several miles up the road to get service/reception. Contacted U.S. Cellular when we got back home to MO and was told we had to contact them from where we were not getting service, this was not possible, we had no service to contact them with. Very disappointed in their service.

6 GB of phone data, 1 GB of tablet data for less than $55/month. Good customer service either in store or on phone. Coverage sometimes puts you in roam mode, or low signal strength depending on where you're at. Not always 4G service.

Been with U.S. Cellular for over 15 years and never been really happy with them. I should switch but never did. Should switch to Verizon.

I first told the rep who assisted me that I did not want to pay a lot of money initially maybe $30-$40 and that my credit was bad. He ran my credit and said it went through for the phone and he said I qualified for the Samsung Galaxy J3 (6). Then after I initialed or signed stuff he comes back with they are requesting $80. There is a catch in the terms deposit and downpayment where these are apparently two different things. I told him I didn't even know if I had $80 on my debit card but he just swipes it and it goes through. Then he tells me I have a credit and overpayment of $40. He could not seem to explain why but he said it will come off my first bill.

Have been with U.S. Cellular since 1996 never had problem with coverage or service. Compared data plans with others and U.S. Cellular does well by our plans and getting new phones.

You have to almost threaten them when you want to make a change to your program. I spent hours with them to add a member to my group. At first they were unwilling to make the changes I was promised when I started the plan I am with but after letting them know that I would be contacting the FCC and Ombudsman and reporting false advertising, they were more than willing to help me make the changes that I requested.

For two lines, for my daughter and myself, unlimited data and texting, I only pay $140 a month, ALL fees included in that price. No dropped calls, anywhere either of us goes, it's what a cellphone plan is suppose to be like!

My experience begin in 2005, w/ U.S. Cellular. They were the only cell phone provider that gave me cell phone service so I appreciate being their customer. In 2018, my phone service is great and my bill monthly is always the same. Could not ask for better company.

U.S. Cellular has fantastic customer service. However, their reception leaves a lot to be desired. And their data reception is from the Stone age. The price is good with no contacts. I guess I get what I pay for.

Right now the cost is prohibitive but TracFone and their gradually worsening Customer service left me on a search. I might have tried Verizon but I had tried them before and found their cost was said to be one thing but ended up about 30% higher. AT&T had the towers for my TracFone and reception was horrendous. I would stand outside with the speaker on and wave it in the air trying to get a signal. T-Mobile made an offer on the phone so I drove 50 miles to get there. They told me they would never make an offer like that but they could offer me an outrageously high cost. I expressed my disgust with them and walked to my car in the rain. Yes, I drove fifty miles each way to be screwed by T-Mobile. I should have checked Verizon a little closer but now I have two years with U.S. Cellular!

I had US Cellular, I ported over to Sprint because they are lower and unlimited means unlimited!!! I paid off the final of bill of 2000.00 5-7-18! I even asked the representative if that was it, he assured me yes it was. I wouldn't receive another bill. My account balance was 0.00! On 5-19-18 lo and behold I got another bill for a past due amount of 49.72! When I called no one seemed to know anything, I was switched from this person to that person, then they hung up on me! That's cool though cause they are getting a call as soon as I get off, and they thought I was pissed before. They haven't seen ** yet I promise!!! #DO NOT USE US CELLULAR. THEY ARE A RIP OFF AND DONT KNOW ANYTHING#.

When I upgraded to smartphone #1 the salesman was an idiot who knew nothing. He told me there would be no extra charges. The bottom line I'm paying $20 per month more and they tried to add tons of extra fees which after hours on the phone some were waived and all they did was apologize for the idiot salesman who still works there but told me I had to pay the extra fees. After 15 years with U.S. Cellular I'm switching to T-Mobile and U.S. Cellular can kiss my butt.

I'm sick and tired of these crooks, I pay for UNLIMITED service and then nobody tells me that really the "unlimited" is on my 22g of data. So now my phone is literally entirely useless. I can not do anything on it without it crashing and turning off. Right now I'm literally paying for an overpriced paperweight and it makes me angry!. Then I call and the woman who "helps" me is so dang rude! I've worked in customer service my whole life and the number ONE rule: you DO NOT treat your customers like crap!!

I started service with US Cellular in February 2018. They were running a special on data. One line service should’ve been $35. The other line should’ve been $20. With the phones and before taxes my bill should’ve been around $137. For two brand new phones and unlimited data that was a steal and I couldn’t pass that up. So I started my contract. I got $100 per line to spend on cases which was awesome. Until I got my first bill in April, I was billed for two months of service at one time. I wasn’t happy about that. Because I wasn’t excepting to pay $400 in just a few days.

I had 4 phone numbers (family plan, me, son, daughter, and uncle) with US Cellular, for over 8 yrs, paying over $260 per mo. which was way OVER costs of SAME services with other companies. At $35 cost per mo. X 4 phones = $140! I was NOT under any 2 yr contract with them to keep all 4 numbers. So I turn off 2 numbers (son & daughter) 1st, then couple months later, my uncle said he could SAVE MONEY, getting a new phone number with same services and told me to shut off his number, he was NOT going to PAY FOR THE number. When I tried to turn OFF uncles number they refused, they said: "When I bought my iPhone 7 Plus, they, THE PHONE COMPANY attached my payment plan to WRONG NUMBER. They attached the new phone to my uncle's number, not my number, they are sorry but it can NOT be switched to correct number, they have NO WAY TO FIX THEIR ERROR."

Both I and my friend were customers of separate accounts at US Cellular for more than 15 years. When we decided to combine and switch to Verizon 3 years ago, we both went to the local USC store to close the accounts. All contract requirements had been met. Both accounts were closed and paid in full. I was fine but my friend received a bill for the next 2 months for $136. Explained the situation to various reps. of USC by phone, in person and in writing. We assumed they understood their mistakes and made the corrections. Then after 3 years, my friend’s FICO score took a 100 point hit because of a $136 unpaid USC invoice. We no longer need credit or care about a FICO score but we wanted to warn others to be aware of US Cellular’s accounting tactics.

I was a US Cellular customer for near a decade. Service and cost was the reason for signing up. Then their costs started going up and they started to act like a one of the large cell providers like Verizon or AT&T. No more small town relationship and customer service went downhill. So I decided to shop. I found a new carrier with better options and monthly cost saving of $80. That's a lot when you consider I have a family of 6 and 5 lines of service.

Don't trust US Cellular or anything they say. Me and my wife re-signed up with them for new phones back around November and we have had only one billing that has been accurate so far. We were told on an email that we could get the S8 for $10 a month and a gift card. When we arrived to the store we were told if we took the cards it would be $13 a month apiece for the phones. A few weeks later after paying our taxes for the phones we were supposed to get a bill for around $170 with tax, instead it was over $220. We called and were told it would be 90 days before we received the credits to make our phones $13 a month and until then we would pay $25 a month for them. 90 days later I get a bill for $170 but that is only because I have 90 days worth of credits.

So like a lot of people I shop for the best deals. Got the best deal on a then too phone, (11/2016 iPhone 7) with that I got a tablet for a penny. Yup. Samsung 2 to be exact. Well the iPhone took a nice deuce (wouldn’t read the SIM card) on 1/2018. 1 year 2 months. Garbage phone, have to go to an Apple store to get it repaired. A week out... no thanks. "Can I trade it in on the new iPhone 8." "Nope. It’s a nonworking phone." "Ok. "Oh and I had payment plans on it too. 10 more months." Ok. "Cancel my plan. I go elsewhere." I finally received my final bill. 3/12/18 633$. They tell me not to pay until I get all the credits. Get the final revised bill 3/31/18 at 955$! That was unexpected. Call them for an explanation.

Went to get service from US cellular. They gave me a price quote and assured me there were no hidden cost. Spent three months trying to resolve this and no one wanted to resolve the issue! Now I am stuck with a bill $20 more than quoted as I am in contract. Do not buy business from this company. You will be sorry you did!

I have been with U.S. Cellular for 20 plus yrs. My old phone died and I needed a new one for a business trip. I walked into the Portage, WI store and was told that I was able to get a free phone. I thought sure why not. After all free is free... Right? Wrong, my free phone cost $125.00, I was in a hurry and had to go. By the way they also changed my billing cycle that was another $150. I will never step into a U.S. Cellular store again. Ever. 20 yrs of service that they care so little of their loyal customers.

This carrier started with me at a low $15 a month rate. The more minutes and data I used the greater the price I paid for talk minutes and data, except the rate went up exponentially. A data and talk minutes rate increase much much higher than another cell company would raise the rate. In addition, I cancelled my plan with them before it was set to expire and renew for a new month and they insisted on charging me for the new month anyway for services I had cancelled and didn't want.

I was a customer with AT&T. My contract ended and I wanted to try something new. My wife and I went to US Cellular and we had decent customer service. They had told me that my bill will be around $138.00 with 2 phones and a tablet every month. About 4 months in my contract my bill went up around $162.00. I called customer service and complained about my bill. They had told me that they changed my Data. I was shocked because they didn't notify me of any changes. For 5 months they have been rearranging my bill. They told me that I was back down to $138.00 and the next bill would be $162.00 again. I went as far as paying off one of the phones and taking off protections off both phones which, they told me that the phone bill would be $103.00. My last bill was $127.00. I am sick and tired of the lies. I will never go back again.

I called to cancel my account on January 17, 2018. Because of some 'problem' that occurred on their end I was not able to cancel at that time. One of their service reps finally got the problem fixed. He told me that they needed to credit my account back to January 17. U.S. Cellular will not do that.

U.S. Cellular's customer service is horrible and they have prepaid cards at Walmart for $45 6G and then after puchase I was contacted and told that plan is no longer available and couldn't get my money back. I was expected to spend an additional $5 for the next plan available. I paid for the $45 plan because that's what I wanted. I lost 4 days of my previous month due to internet being too slow. I was told by a supervisor that they no longer had the $45 plan I bought and paid for so asked to speak to a.

I signed up with US Cellular and terminated my contract with Verizon. I was hesitant, I had been with Verizon for 16 years. However, I would save a small amount each month now that I was adding my son onto my account. I was told when I signed up they would reimburse me my final bill from Verizon due to terminating early. I asked for extra clarification on this and was assured I would be reimbursed in approx 8 weeks. I wasn’t going to switch if I was not, because the benefit in cost would not make any sense and I knew I liked Verizon’s service for the past 16 years.

I had a US Cellular account, cellular data plan for an iPad, which I purchased and paid the service for on behalf of my Grandfather. I moved out of state, US Cellular would not send me a statement out of their regional service area. (They offer nationwide coverage, what would stop me from purchasing US Cellular service and never using it in their territory?) Their solutions were that I use the device to make payments and track usage or set up an online account. I don't have the device in my possession, as it was a gift, so option one is out.

Never again. We used and got a hardline phone service in our home in Maine. After a few months, we decided to discontinue the service. When I tried to return the modem, I was told by a service rep in one of their stores that she couldn't take possession of the phone nor could I pay the bill ("it's illegal"). When I told her that was ridiculous - it's THEIR modem and THEIR service! - she called their customer service number. They told her I needed to call a separate number. I called the number and they told me they couldn't take it either. I told them I am NOT going to pay for their modem. So here I am, with a modem I don't want and an outstanding balance (because they charged me). I am still waiting to hear from them. Unreal. Never, never again.

They tricked us into switching to them without giving us all the information. They said no contract but there really is a contract if you finance a phone with them. My phone was not working properly and they refused to let me finance a different phone. I had only had it a month.

Continuously calling customer service because monthly bill is always different. Sales representatives will lie right to your face showing what your bill will be after maybe an upgrade or change in service and seems it’s always more than first told. Advertisement saying no hidden fees. Haha. I’m switching to a prepaid company and pay for my phone upfront.

First, I get no reception. FB never loads, cannot download games & if one should, it doesn’t work because no reception! Also, I am being billed erroneously - never got my refund for a “free” phone with new account. Spending a fortune every month for a phone that doesn’t work, and where I live, can only get us cellular because they won’t share the tower with anyone else! We’re all trapped by their greed. Can’t even call for help! They need to be investigated! Totally unfair business practices!

They make too much error. I was once charged for an extra phone that I did not purchase, recently I received a bill for over $1000. I try to explained to them that I was not the person who use up my data, as I left my phone at my fiance's store when I am at work, as I work in corrections and can't take my phone to work.

I switched to U.S. Cellular in 2011. I was impressed with the service and the coverage. The people in the stores were knowledgeable and friendly. Fast forward to 2016-2017. I go online to pay my bill, the website is down for seemingly no reason. Strike one. I had a job with a sales company briefly and there's no coverage anywhere north of Marshfield. Constant roaming and dropped calls up there. Nowadays I enter the stores and people aren't friendly, and most of them have no idea what they're doing. Strike two. Back in August I increased my data plan from 1GB to 2GB. I was told my bill was only going to go up about three dollars. I got the bill and it went up over ten. I went to the store and asked, and all the woman could do was shrug and tell me that's what it was, and there wasn't anything she could do about it. So they outright lied to me. Strike three.

How can you say you’re unlimited when you still limit us on data. You’re liars. And how come you people still check our credit report every time we want a upgrade or new line and you overcharge everyone. I think West Union Iowa U.S. Cellular need to be investigated. Waste of time. Don’t get robbed from these people.

They don't have the "country coverage" they advertise. More dropped calls than AT&T. They will not provide a booster for bad areas and want to charge 400$ for a booster! Good bye US Cellular!

We have been a customer of US Cellular for about 20 years. We have found that we receive reception in areas that everyone else has trouble. Our phones have lasted longer and seemed more durable than others. We have very clear connection when others have static. Anytime we considered changing companies we found that we could never get as good of plans than the one we already have. So we highly recommend US Cellular hands down. And nobody in our family or our friends work for or have any stock in US Cellular. I wish we did. I heard their benefits are really good also.

I recently switched to US Cellular and absolutely loved it the first month. I had great signal and data zoomed right along. Watching videos wasn't a problem whatsoever. Today is 11/08/2017 and my data starts over on the 1st. On November 01 my data slowed down drastically. It shows I've already used over 6 GB of data. There's absolutely no way. I have likely used more than normal due to it being extremely slow. Either way I'm extremely disappointed and wish I had never switched.

Automated and recordings, people like to talk to people. U.S. Cellular does a great job. In Iowa, their phones are pricey and they are always changing plans and there is not enough perks for staying with the same provider.

This company took my minutes and refused to reimburse me. The only reason I continue with them is because they alone pick up in my remote area. But the rates are pretty reasonable.

Great people, but our phones received better signals when we were with Verizon. We had virtually no service in Central California!!! So we are going back to Verizon.

Other than when we travel out of the country the service is great. We have service when we want it. The billing is what everyone is looking for and never a overage.

I have been with U.S. Cellular for over 8 years. Would never change as they have been excellent. I have had other providers that have not been satisfactory. Way to go U.S. Cellular. Highly recommend them.

We have been with U.S. Cellular for 20 Years, always had great service and wonderful people to work with, would Not go anywhere else! Almost never get a call dropped too.

I have been with this company for several years and overall I am satisfied with them. They all suck regardless of what anybody thinks. I really hate the new tech this days. JUST WISH WE COULD GO BACK TO THE OLD DAYS. JUST MY OPINION.

Stealing money from college freshman when no bill is owed - Roughly 2 weeks ago her phone was turned off. When she called customer service all she got was "make a payment". Repeatedly!! She knew there was no amount due but she transferred funds to get her phone on. First week all we could get from anyone was it could take 20 days to get it back and now someone finally contacted her from corporate and said "Now it's on your account. Too late. Sorry." WHAT A SCAM!!!

I have had an employee partner discount for 6 years. Recently, I received an email to renew my Partner Employee Discount (PED). The email said I could "stop by one of our retail locations to verify that you meet the program's eligibility requirements." I did so on August 3, 2017 and the customer service rep, Josh at the LaVale, MD location said I was "good". Then, on September 27, 2017, I received a "final notice" email. I attempted to call the LaVale location, but was transferred to customer service, who directed me to a web address I could not find on the U.S. Cellular site.

As 20 year customers of US Cellular, we remained on the same family plan for over a decade. When we finally moved to smartphones, we were paying about $150/month for 4 lines and slow network speeds. A few years ago we changed plans to get up to 10MB between 3 data lines, and 2 non data lines. I did not want our payment to exceed $200, and was assured it would not. The first bill was $228. I learned that in addition to the wrong plan amount, my discount was removed and not reapplied.

Sometimes long wait or hard to understand on phone when need customer service. Often get different answers depending on who happens to receive the call.

We use U.S. Cellular in our small business and we have 22 cell phones for our employees. Service is great with reception and reliability for our employees and our clients as communication is a very key factor in our business. We deal with doctors and other health professionals daily.

I have a prepaid account so my monthly payment doesn't change and data doesn't stop, just slows down when I go over which is great. Price is good for what I get.

I'm hiding my real name for this review so as to prevent retaliatory action by this company. About a month ago, my girlfriend, her mother, and I all went into U.S. Cellular to change our plan and get new phones. It was the first time in four years we had done so. We had been living under an absolutely horrendous data plan that allowed a maximum of 2GB between the three of us. For many months, we had been exceeding that data allotment and incurring large overage fees. We always paid our bills, but these fees were crippling to our finances. When we went into the U.S. Cellular store to get the plan changed, the salesman promised us that the new unlimited plans offered no hidden fees. He quoted our monthly bill at $230 a month, which isn't bad for three lines and the payments associated with three high-price phones. He charged us the taxes on the phone purchase up front and told us they would not be double-billed.

I have been with University Town Center US Cellular for many, many years, I called ahead of time to see if I could get 2 more devices and see what my bill would be after I added. I understand they can't quote taxes. I was told by the sale associate my bill would be 340-360. I agreed to this and she also stated that my next bill would be higher since I had connection fees and others. So in August when I got my bill it was higher. I got my statement the next month still high. I got my October statement and it's 186.00 more than the others. I called the store and Brian the manager hung up on me twice, then just brushed me off and said what was done couldn't be changed.

Say they have partner coverage in an area but then give you grief. Checked in before going on over a month trip... Advised they would limit or disconnect service in the partner area if they decided to. Paying top rate for their service for a family... Time to look elsewhere.

Very reliable phone & WiFi service!! Have never had a dropped call. WiFi is steady & fast. We live in the mountains and our visitors have mainly Verizon & Sprint. They both have poor reception here!!

They have great reliability, but they are ever increasing costs to customers. I have been a continual customer for 25 years, without ever receiving any perks for loyalty.

I can't afford regular subscriptions so I had to get prepaid service at a price of 38.00 a month and it's great service. I would recommend the prepaid service because I can't think of anything I'm missing. But even though it's just 38.00 including taxes it's still hard to meet the payments 'cause of being on disability.

I have always been impressed with the distance with which I can get service while others around me no longer have contact. Customer service by phone is good but employees at stores are not always patient... Especially with older clients who need extra explanation.

On Sept 9th I left Klamath falls OR helping some friends move to Wisconsin. On Sept 11 I could make a call out on my US Cellular phone. The computer voice prompt me to dial the area code and # I was trying to reach. So I did just that and the Voice prompt repeated itself. 5 more tries same thing over and over so I dialed 611. Same Voice prompt me to dial the area code and #. Now I'm lost. There is no area code for 611#. This went on for 4 days. My bill was due on Sept 14. Then I couldn't call and pay because I had no service fun after they turned my service off for none payment on the 15th. I got 611 to work so they could get their payment and I told them about not being able to make calls out for three days. They refuse to credit my account. After they got my payment at 8 am I couldn't use my again until 4 pm that day. I'm on my way home when the payment service ends Me being a consumer of their service will end!!!

They were helpful when I was trying to decide on a phone. Great service on my phone, and I am able to pay my phone bill online every month. I would highly recommend them to everyone.

This phone is very dependable. Always ready when my home phone goes out. I have had to use it several times due to power outage on my home phone. It is imperative I have something to call from.

US Cellular cell phone customer service is absolutely horrible. I have been a customer for 15 years and they used to be awesome. But in recent years customer service has degraded so badly that I am switching to Verizon. One example is that their customer service rep in a store outright lied to me when I was asking to switch to a no contract plan. First he said I wasn't eligible when I had paperwork that said my contract was up. Then he lied to me saying I was set up for a no contract plan, but when my first bill came, he had signed me up for a more expensive 2 year contract. It took many calls and 2 levels of managers to get the plan I asked for.

It is the ONLY company that I have been able to stay in constant contact with no matter where I drive to. Great reception, great phones, and good service. If I have a problem in store help is always friendly and available. The products they sell they not only back up, but can repair/exchange if needed. I have tried a whole lot of other companies but where I live we are limited to reception. No such problems with US Cellular. Great all the way around.

They are liars! Everyone tells you something different & you end up paying a lot more than they quote you. They also lock you into things that you cannot get out of for 2 years. I'm paying handsomely for service that drops in many places where I live. I'm sick of it!

Let me start with the beginning - I signed up 2 years ago - When I signed up somebody screwed up (Little did I know it was going to be a re-occurring). My first phone bill showed up in 5 bills - Yes that is right. Not 1 or 2 but 5. It took them about 3-4 months to fix this and then it's been one thing after another. It is and never has been a "NORMAL MONTHLY BILL". Lets fast forward a little bit. I get my bill and it is reasonable for ONCE and I pay it without hesitation. Then 2 MONTHS later my bill is TWICE that and when I called to find out what was going on they proceed to tell me that "They FORGOT TO CHARGE ME FOR A LINE FOR A MONTH". Um I've had 4 lines for a year and half at this point. How do you FORGET to charge for a line all of a sudden? I mean SERIOUSLY?

As you get hooked into the deal you might think is great. The deal will change as you get signed up. The gift card started as a $300 credit for paying off an old phone bill and switching to U.S. Cell. But in the end you will find it is only a $100. Card not a gift but used to pay the money you have due on the phone. It is a very misleading way and a tool that will turn out to be a lie in the end. And yes, the service still is very bad and not even near what they tell you in the TV commercials! So hope that you read this and don't fall into the trap!

Poor customer service, shafts you out of money - This is from a few years ago, but better late than never. My mom had a cellphone thru US Cellular for years. It was an "emergency only" program that she paid around 10 bucks a month. She was notified that the program was being discontinued and she needed to upgrade to a newer program that was around 20 bucks a month. She did and during the upgrade, she wanted to make sure the customer service rep updated her password and also added me onto the account. Allegedly he did (we went to one of the local stores for the upgrade). I also signed up for their cheapo program and got a phone at the same time.

So they talk you into contracts. You would think you get a good deal signing. Don't. Customer service can do nothing. It's cheaper to use the month by month. They offer better deals for those who do not sign contracts. I paid for my phone with cash. It was 500$ cheaper than the payment plan. But they rape you still with a disconnect fee.

I am writing to warn others of a deceptive sales practice. I am a US Cellular customer eligible for an upgrade. On my online account on my home page, there is information about my current phone. Under the picture of my phone is a hotlink that reads, "UPGRADE THIS DEVICE AT A DISCOUNTED PRICE." I clicked on the link and it took me to their phone selection with pricing. I was savvy enough to log out of my account and go to the forward facing website of US Cellular to compare what people who do not have an account pay for a new phone and compared it with the "discounted" price that I was being offered and found THE PRICES WERE THE SAME.

US Cellular advertises cell services anywhere. I live in a small town in WI. I get no service unless I go stand out in the middle of the road. Castle Rock Lake, WI, no service. Door County WI, no service. Montana, no service. Many areas in Wyoming, no service. Their advertisement "even out here" is a bunch of crap! Not to mention they sucker you in with a set price, yet your bill is more and more every single month. They're a rip off.

I have stayed with US Cellular ONLY because they were the only provider with service in my WV location. I cannot make enough negative comments about their service representatives - particularly in their stores. One of many examples: Want to add husband's phone to account. Go to US Cellular store. After 2 hours of trying to figure out how to add an existing line, we are told it is taken care. He is on a contract. We do NOT want a contract. I ask is this the same as me, EXACTLY - they say "YES." BUT that is not true. Shortly thereafter I get a notice that my cell phone insurance is ending. I call up and say there is a problem with the account. Am assured there is not BUT two days letter I lose my service. They added his account and ended mine, despite spending 2+ hours in the store and 1+ hour on the phone asking them to please check.

U.S. Cellular has good service but not even 90% coverage in places I travel. Coverage could be better in my rural area. Customer service is great though, never had a reliability issue but billing charges could be explained better.

My family and I took a trip hiking in the Smokey Mountains out of Gatlinburg, TN for a number of days. We used our phones often. When I got home, I called US Cellular customer service to see if I went over my data package, I was told "no". Then the customer service representative said, "Let me look at your plan to see if I can make it better", she then said "I can add 6 GB of data and save you money monthly." I asked, would this change any of my accrued credits on my account (connectivity credits accrued over 10+ years of service with US Cellular) and she said "no it won't change anything but the data".

This company has always had the best cell phone coverage in our area. Also, their customer service is one of the best ones I have encountered. Their bill are one of the easiest to read and understand too.

I use my phone for work. I told the sales girl that I needed unlimited as I travel around the state for work, and that the service was all over the state. Service around the state is roaming and you only get 500 mbytes that's not unlimited... This reminds me when companies hide your time just to get you to overpay, worse damn company ever. It goes roaming as soon as I leave town and won't get back to network until home, garbage.

U.S. Cellular have gone out of their way to help. When we were self employed and had a hard time getting paid from the general contractor since they turned off our services but when I called and explained the situation and if I didn't have my phone I couldn't try to get paid, and they restored our service to help us. They are very understanding and compassionate and will work with anyone to try and help.

I have been with U.S. Cellular for over two years now. I had been cheated since day one. When I switched my services from Verizon to U.S. Cellular, they promised to pay off my contract from Verizon. But they never did. I contacted them and they told me that I should have bought some kind of services for the phones in order to qualify for it. I swear the sale representative never mentioned anything about it. It take us almost a whole year to get this resolved.

I have had nothing but problems with this company for about a year now. It has been a nightmare but this latest blunder was pure stupidity. U.S. Cellular had a promo going where they would give you an S8 if you turned in your S6 or S7. I went into my local U.S. Cellular and was told that yes they could do that and it would be no problem, but I wanted an S8+ which, they just happened to be out of but they would be getting more in.

I have been with US Cell for 2 years and had never gone over in my data. The month that my contract was up, I went over in data and was shocked with my bill. I should have known better than to use their cell service to begin with. Prior to signing this contract 2 years ago, my experience with them... I had to call them EVERY month because they could not keep the monthly service rate correct. I should not have had to babysit a cell provider like that! I literally had to call monthly and they had to adjust the bill each and every month. I switched providers tonight and will NOT go back to US Celluar. Two strikes and you are out!

Been with the US Cellular 35 days. I am on the $60.00 unlimited plan. I been charged $134.?? now and fighting... The unlimited does not mean UNLIMITED. AFTER 22 GIGS THROTTLED. WHAT THAT MEANS = PAGE OPENED 1/16 OF 100% OR NO SERVICE AT ALL. DONT FALL FOR THIS!!! Any new or old customer waits min. of 35+ minutes in line to talk with CSR. CSR are busting their **... MY EXPERIENCE on a Friday night around 4:30P only two CSRs in Muskogee, OK on Shawnee. 6 customers walk out!!!

Have a signed contract with this company. Been with them over a year. Review was done on my account. They cheat me out of part of my employee discount which was agreed on when I signed up in contract. Customer service jerk tells me "if we don't raise rates how do you expect us to stay afloat." These were his exact words. I was suckered into a contract with a tablet and the rep told me "we will increase your employee discount by 5 percent if you accept the tablet". So I do. Now they review my account and say "we cannot give you this discount".

US Cellular phone which is on auto pay thru bank did not work one day and was puzzled. Four calls later and with elevated blood pressure learned that they did not process my charge thru bank since my credit card was outdated. I asked why that made a difference and just told that is policy. That credit card I have not used for about 10 years and did not realize it was even listed on the account and since it was coming out of my bank account why does it make a difference??? For goodness sake. Do NOT get a prepaid card from them and by the way had lots of trouble understanding the foreign born personnel I talked to. Canceled prepaid phone.

Since I started with this company 8 months ago I have had nothing but problems. Started out with 3 months to even get them to look into why my service was dropping in the middle of multiple towers. 2 months later had to reset network due to being on Canadian network when in southern Maine. I have yet to receive an accurate bill and multiple times have had account suspended couple hours after due date expired including 3 times while I was paying the bill.

I purchased two pair of Beats headphones for my son for Christmas from US Cellular. Today he informed me that the sound just stopped so I said "well it's only been 3 months. They should be under warranty." I contacted Beats and they informed me that they would NOT uphold their 1 year warranty because we did not buy them from a Beats Retailer. They suggested I contact the retailer. I called US Cellular and they said they only offer a 15 day warranty on ALL accessories which they never bothered to tell us about and they made no effort to help remedy the situation.

I have been with US Cellular for over 10 years and the last few months have been nothing but problems. I had a Galaxy S5 and had it replaced. Within 3-4 months I had a charge port issue. I was offered either to get another replacement or upgrade. I went ahead and upgraded even though I did not want to. The agent in the store advised I will get a visa gift card for 100.00 I could use anywhere. The agent gave me misleading info and the card is only good in US Cellular stores. I paid my bill and asked for them to refund money so I could use promo card. The money was refunded and shows pending in my account. I have to wait up to 14 days to get money back. I extended my bill out longer to make sure the funds come in.

I'm writing for my mother-in-law. She paid week ago. She only owed 75 dollars and her phone was shut off owing only 75 dollars that she was going to pay on the 1st. My mother-in-law is blind. She needs her phone on and they shut it off without any notice. Shame on U.S. Cellular... Better Business Bureau will get a report. People don't get U.S. Cellular you'll regret it... Will be filing complaint. You ** shut off a blind lady's phone.

We have had US Cellular for probably 10-12 years & the biggest problem we have is little to no service at home, in city of 80,000. This is a huge college town & I can get 1 tower in my home. I have called & called talking to many customer service personnel & when they check into the problem they come back with the same response. Oh Yes! We know that is an area with problems but they will tell us flat out that have no plans to make changes in this area! In trying to tell them about the issues I have the call dropped 4-5 times is nothing new. So the advertisement that has the "you can get service Way.. Way out here!" Is so ridiculous. I want to change services, but problem is this is the provider my husband's employer provides discounts. So we are stuck!! Now once I drive 4-5 blocks out of our neighborhood way, way out there we have all kinds of service. Poor Service!!

US Cellular Rocky Mount, NC lied about contract end date. Management is unprofessional and don't take responsibility for their employees. Their monthly fees are not competitively priced. With so many other phone carriers options I highly suggest avoiding US Cellular.

How can you have a service for two actual months and pay twice what they said it would be and then get a bill for $300 something. You try to talk to them and they say that's for your data that had a cap on other I might add... then have no service for the third month and I owe them over $400. Crooks.

I live in central Maine, so when it comes to cell reception, US Cellular has it all over all other providers. HOWEVER, in September 2016 someone in Maryland managed to buy almost $3,000 of equipment (iPhones, iPads, etc.) at a Maryland US Cellular store and put it on a payment plan on my account. I immediately contacted the US Cellular fraud department and they "took care of it".

I have been dealing with US Cellular for almost a year now and have had problems since day 1. We switched from Verizon because the salesman ensured us we could Keep the same coverage for less money than we had with Verizon so we spent about 2.5 hours in the store switching over services. The first bill came in and it was about the same as it was with Verizon with half the coverage as we had before. As the months went on we kept seeing unusually high data usage but keep in mind we kept our Verizon phones.

I have found this provider to have above average coverage in areas that are known to be weak. Excellent coverage on a regular basis. Their customer service is also very good and choice of phones is excellent. All in all a classy company.

Paid my bill and phone off in October in November my bill should of been $45 and I paid 20.00 of it which left 25.00 and I get a bill for $112.00. I have had nothing but outrageous bills about every other month never got my deposits back after phone's paid off! Stay away from this rip off company!

Switched from Verizon because US Cellular would pay fees... not! You get debit cards some of which are good at their stores only. Takes forever to get cards. By the time I got them Verizon took me to collections dropping my credit score 50 points. Bad reception in Minneapolis for my son. Forget to pay bill they will cut you off no notice. Also when switching over which took two hours in store at the end you get a $25 per line activation charge. Horrible. Awful. Don't switch. The ads should be classified as false advertising.

Although I have been with them for 2 years my prices have gone up and up. Every plan I have tried no matter what either my data is not enough or something else.

They have rewarded my loyalty many times, and never gave me even the tiniest reason to switch. US Cellular has been very good to me and deserve my loyalty after 15 years. I know family members who had many other providers and felt they had to switch every year or so, because they were not satisfied. US Cellular has great service, plans, and phones. Their website is easy to navigate, and to make payments on.

I went in to US Cellular in Wytheville VA a few times and the workers in there are so rude. Especially the fat girl and one of the guys that works in there. They need to teach them how to greet their customers. Also I noticed that if you're making a big purchase they are nicer. If you're having problems out of a phone they don't want to help you. Very rude. I think they need to clean house and get friendlier worker. I guess I will have to drive farther and go to Hillsville US Cellular where they are friendlier and they don't act like you are a bother. The 2 workers I had to deal with was talking to each other while trying to wait on me about something being so funny and they couldn't quit laughing. They didn't act to professional.

Customer Service is excellent by phone or by person. Overall it's ok. Wish the tower would put out more juice. Gives us at least 1 to 2 bars depending where you live I guess. Live in a Rural area.

They have met all my expectations. Customer service has answered all my questions and been readily available. Connectivity has never faltered. Very pleased. My last cell phone from another carrier was a disappointing experience. Being in a more rural area I was expecting some problems, but since I've switched to US Cellular there haven't been any. All is well with this company.

First of all let me say I have been a US Cellular for 20 years. In August I received a flyer through the mail advertising for 50% off a new Smartphone. I went into the US Cellular Store on Patton Ave in Asheville, NC and showed them my flyer and was there to take advantage of the offer. The sales associate was not familiar with the flyer and said that there was a misprint on my flyer and it should have said that it was 50 % off if you switched over from another courier. She called a manager over, who read the flyer, made a copy of my flyer, and said the same thing but said they had to "honor" the 50% off since it must have been a printing error.

I have been a customer of theirs for quite a while and my experience with their customer service has always been the best. I wanted to purchase an iPad for facetime with my granddaughter in California and went up to the store in Orange City Ia (Cellular Authorized Agent - Digital Plus). We went over the plans and decided to cut back my data and add an ipad to my service, set up in the form of payments. I was going to buy the ipad outright but it seemed after talking to them it was a better idea to just pay it over time. I asked the clerk three times what the bill would be costing me a month. I said I needed to know as I wanted to make sure I didn’t go up a lot in my payments per month.

I was on a trip to attend the funeral of a relative. The day of the funeral I tried to use my phone and received a message that there was no service at this time. This continued through the day and for the three days that followed until I got home and contacted US Cellular. I was informed that my service had been cut off because the last payment they received only had the $170+ for the regular phone bill and did not include the $15 charge for the data overage the previous month. During this trip the people we were in a relatively remote area where medical services are also remote. With me, I had one person who has a serious heart problem and two people who had previously suffered strokes. (One of these is partially paralyzed and needs a lot of assistance.)

When I first started doing business with US Cellular I had an unlimited contract. The lady working there told me never get rid of that contract, it was no longer available. When my phone went bad like they all seem to do after a couple of years, I was told that I had to change my contact. I argued for a little bit telling what I was told not to get rid of my contact. The representative kept up "sir you cannot keep your contract." Lie, I now know people who held their ground & still have unlimited service. I was told that if they left unlimited it would pull down the system with everyone having that.