UScellular Reviews

Updated on 07/19/2022: How long do I wait to have that help and be published. I am without a working phone and have to pay a bill!!! I reached out for help and they hang up on me. I guess I will just wait. They are getting away with this. I am so disappointed.

I don't normally write a review. However, this is the poorest customer service as I have ever experienced in my life & I have had phones over 20 years. Serious I have never been behind on a bill. Today I am 12 days late due to a discrepancy over a high phone bill over more than $50.00 additional. Now keep in mind, I have called them numerous times and keep getting the runaround. I know it is only $50 but I am tired of having money taken out because they said so and I'm upset about it being 12 days late and had to pay the full $ 398.00 to get it back on and that was part of the discrepancy. Of course, I got automated service so I had to pay full amount for restoral.

If you want a company that allows hacking of your devices with your phone and your contract signed internet then this is the company for you. I had phone service with this company and they did not care at all about my phone being hacked and my data being used up of upwards of 60 gigs. I even had proof and evidence of this yet it did me no good. They stated since I did not have a contract for the phone they could not look into it so I had to switch to AT&T for phone service. Ended up getting a internet router from U.S. Cellular like a dummy but I figured since I was going to be signing a contract I would not have the same issues that I encountered with the phone. They did state after all that If I had a contract they could look into stuff and help accordingly.

My phone had shut down and I couldn't even turn it on. Other employees told me I would have to take my phone to a place that works on phones because they wouldn't be able to transfer any of my pictures or contacts. Samantha not only sold me a phone I was used to, she was able to turn on my phone and transferred everything over to the new phone. She was patient and explained everything to me and helped me put names on the front. She saved me from paying someone else to fix my phone. I am so grateful to her. She works at the US Cellular store by Rudy's Tacos on W Kimberly in Davenport. She's wonderful!!

US Cellular is a terrible company. The phone service sucks. The customer support sucks. They say “no surprises,” but that is a lie. They do not honor their deals or promotions. I will get an email from them advertising a deal at all stores, I go in, and the US cellular store will not honor the deal. I have had surprise charges, even when my usage has been normal. Customer service on the phone or through the internet is a waste of time. It is always better to go into the store.

My family has had US Cellular since my mom got our first cell phone in 1995 and have stayed loyal because it was great for a while. The last few years the overall experience has deteriorated. With traveling regularly for work, I would constantly lose reception on the interstate. There was no international plan at all so I had to pay a fortune by the minute/text/megabyte to use my phone. The billing and user interface of the online account is clunky and frustrating. We finally decided to switch to T-Mobile and have been incredibly happy with our improved service almost everywhere, simpler billing, better phone deals, cheaper monthly bills, and extra perks like not being charged to use a credit card to pay the bill. BUT when our account was cancelled, so was the next autopayment.

Do not switch out go to U.S. Cellular. The company is terrible. They do not honor promotions or upgrades for the devices. When you purchase a new device you are charged astronomical prices of $100 for activation fees. The customer support (1800) number every single person I spoke to was rude. U.S. Cellular is a terrible company. If you want to be charged outrageous prices and lied to them go to Us cellular. The Internet service is not 5g. Not capable of being used nationwide anywhere. This company (us cellular) is a scam.

I switched 4 lines from Verizon to US Cellular. Since the start (11 months ago) of service, we have experienced horrible cell reception from home and throughout Omaha. Sometimes it will take 15 tries to send a simple text message. After numerous calls to customer service trying to come up with a solution for our inadequate cell service. Their solution was I could purchase a signal booster for $200.00 per Device. This is not a solution. When I asked if they could compensate our bill for the unreliable service I was offered a 25.00 dollar credit. I would not recommend them to anyone.

We decided to add internet to our new US Cellular plan! We got the highest plan they have since we watch Roku. They said it’s unlimited until you get to 300 then it supposedly throttles! Well within 5 days somehow our 300 were used up! And now we can’t watch anyting! Now mind you of the 5 days we were in Iowa City for our son's diagnosis with autism! So how for the love of God could we have used that much in 5 days! And when I called customer service, they didn’t help at all! Told me I had to wait till next month or think about going somewhere else!

First and foremost, the actual phone service is horrible. I had zero bars in a lot of areas and less than 2 bars almost everywhere I was in the midwest to include KC. I had to Hotspot off my work phone for nearly 6 months until I could get the customer service to finally let me out of my contract. That's where the troubles only get worse. I was told to first try switching from 5G to 4G LTE which didn't change my service at all. I finally got through to a manager after a week who told me my fee of over $750 per phone would be waived for early termination due to no service. I was also told to turn my phones into the store by a certain date to not be billed for the next cycle. I did that only to be told at the store that I had to mail the phones in.

I've been with US cellular for 11 months. When I got my service plan last May the rep in store lied to my face 3 times. Now I'm not receiving a service I pay for. Can't open apps due to no internet connection. I pay for unlimited data! This has been an issue for over a month. Chat..calls..in store..no one has come up with one more quick fix that actually works. I've wasted so much time..effort..gas..for absolutely no positive results. They don't care. I'm still paying my bill in full and that's all that matters. I'm sure if I skipped a month..boom I'm done. Too bad I couldn't do that to them.. Didn't solve my problem? Boom..you're outta here..go home..no job. So I continue to pay..I continue chat..calls and going in store to seek the help they won't come thru with. Today may be the day the ** inside me comes out when I enter their store once again! I'm sick of all the run around I'm getting from us cellular!!!!

They would receive 0 stars but you can't leave a 0 star review. They don't deserve a single star. I cannot seem to get out of their billing cycle. I'm stuck paying for service I no longer have and for my new service. They cannot help you. You are first on hold forever, then transferred from department to department with no one able to provide assistance. Since I canceled and was on a prepaid plan I can no longer log into my account online. But when I call in they say it isn't prepaid and that's why I continue to be billed. I'm going to have to stop payment through my bank if this continues. I would avoid them at all costs.

I sent a detailed chat asking questions about my service and why if I'm not the primary, is their information showing up on my phone. This includes their email and payment information. My questions went unanswered.

I decided to go with U.S. Cellular because a family member had service with them. I got the offer for a free phone and got things started. I bought the screen protector, but it started bubbling in a week. Went to another store and had to get a better screen protector that's done the job, no complaints. I also got the back protector. No biggie. Lately I haven't been able to make some calls that are even in my area code and the call states that this service or number is vacant. Vacant? What does that mean. I called the 611 number and they tried a phone with a different company to see if anything was different. Nope number is vacant. I usually try to look at reviews first, but nope didn't do that. So I'm so not happy. I can't afford to go out and get another phone. I wouldn't recommend US Cellular.

I had an issue with a promotion credit on 2 phones being charged to may account in full. 1st time I called they told me no problem they would take care of it. They didn't so I called back or take care of it so 2 weeks later I called again. I was told, "Sorry there's nothing we can do." When I told them, "I'm sure there is, you told me you would take care of this." I was transferred to a "manager" who told me he was very sorry he would have to take some time to work on it and call me back. Of course he didn't call me back. Why lie to me? I've never had worse customer service by any company I've ever dealt with.

This company wishes they could compare to even Straight Talk in our area. They definitely are the worst local cellular provider in the State of Maine. Having tried this experiment for the past 8 months, I thought I would give them time. If you go to the border of New Hampshire, you get zero service whatsoever. When I asked why, they told me, verbatim, "You are a month by month customer and your data does not have a priority when you are not in the state".

Lies lies lies. Free phones, not true. Good service, not true. Credits, not true. No phones in your store but yet charge a restocking fee. Sit for 4 hours signing a 2 year contract for a 1,000 free phone but yet charge you activation fee. Pathetic. You don't have service where you live. They say use wifi calling. Can we not get a no service discount? Nope bill continues to go up and up I rate a big zero.

I have had U.S. Cellular for a few years. I ONLY used them because they were my only option. Recently, I spoke with someone about my signal continuously dropping. The agent said he issued a $50 credit which is completely inadequate but I agreed just to get off the ridiculously long calls that plague this company. Of course the credit was NEVER issued and upon my second call I was told they have no record of it. Even canceling took several agents. DO NOT even think about US Cellular if you have a second option. Even then, maybe unplug and consider going without, this whole company isn't worth a 5 cents.

I have been a customer since they have been around. Up until a phone was put on my account without my consent, they were great. I have no problem with paying for the phone but they are not allowing me to turn off the number but to continue paying for the line which is not needed. Just wanted to switch the phone to another line and they act like I'm trying to get out of paying for the phone that they allowed to be put on my account in the first place. I have the phone back but don't need that line in particular. Once I do get the money to pay for that phone we are moving to Verizon like so many other people.

I have no idea, how this company is even up and operating with the all around-terrible service they provide.

(0 stars) This cell phone provider has absolutely the worst cell phone reception I have ever experienced! I live right in the heart of my city just near downtown and I can't get hardly any cell phone service in anywhere around my home. When I address this issue with U.S cellular.. they immediately try to sell me some booster device, what a joke 'I already pay them $160 monthly. No way am I forking out more money to them', or they tell me that I can turn on Wi-Fi calling! I should not have use the data that I pay for my internet "which is through a completely different company" to make U.S. cellular's product work better, this is ridiculous.

Prior to leaving the US I contacted US Cellular and explained my travel plans and that it was essential that I have cell service as the number is registered to various security apps and accounts. They advised me to upgrade my package which I did. I checked the cities I would be in while in Mexico would have service all of which was confirmed. In Mexico I have had no signal, literally nothing. The iPhone is set up correctly. I'm basically screwed. US cellular have consistently made mistakes throughout my using them which is why I was so thorough in checking first. I contacted them to resolve this and they can't, they will only give me a partial credit. No apology, no refund for the upgrade, no refund. They lie to customers and accept zero responsibility for their consistent errors. They are amongst the worst companies I've ever used, tbh I'm super surprised they are even allowed to operate with consumer protection.

US Cellular states my bill is overdue but won't take my payment. They said I need to pay in cash at a US Cellular location. Who does this?? Or pay a $7 fee to pay my bill by phone, bank account or check.. Also service don't work in parts of Waukesha and Mukwonago.. Unbelievable..

Although assured that it would before my trip, my cell phone from US Cellular, did not work in Canada. Not at the border, not in Thunder Bay nor in Toronto, Canada's largest city. If it didn't work there, where in Canada would it? North Pole? It cost me several hundred dollars extra for a phone that worked. Thanks.

I started with US Cellular about 14 years ago. Six years ago I bought a Mifi with them and still had cell phone service. I really never use my phone US Cellular so I dropped my phone service with them though I still had MiFi service. I have always, always been irritated with their billing department, I am never late paying, but I often paid as soon as I received the bill, as much as 2 weeks before due date, and I sporadically received bills saying I hadn't paid previous months--2 weeks! So I tried to set up electronic payment for Mifi but they say they can't do that. I have called multiple times over the years. If I don't have phone service, with my phone number, they (or really, won't) set up an E Account for me.

I have had a prepaid phone account for years and have been happy with it. In July of 2021, I made the mistake of switching from Verizon to U.S. Cellular prepaid. While trying to get two numbers ported over, I had to make an extra charge to make it work. There ended up being a $62.99 balance on my account. No one ever said anything to me regarding a refund for this overcharge or that I had 3 days to request one.

I just wanted to get a new phone for one of the lines on the plan. The sales rep at the Weaverville store said it would be cheaper to add a 4th line. A 4th line would qualify for a free phone. He failed to mention that the new line was over double what I am paying for now. And the activation charges. I also told him I didn't need 4 lines and I wanted to cancel one of the old lines, he said I couldn't do that and qualify for the free phone, but it would still be cheaper. Wrong, so very wrong. After numerous calls to US Cellular online customer service it was determined most of what the in store sales rep stated was wrong. I could have purchased a phone on a payment plan for less than what I am paying for now. AND I can't cancel the unneeded old line until next billing cycle. However I could have canceled it while I was at the store. Very upset with the instore rep. What he did was unnecessary and cost more.

If you should have to contact customer service be prepared to wait at least 20 minutes, be put on hold a lot, be transferred a lot and put on hold once again after transferred only to find out they have no idea how to help you. So, when the call is complete you still have the same problem as when you first called.

Spots service, lots of times, can't make calls, web sites won't download, when phone isn't working correctly, it's under warranty they won't exchange it. No senior discounts, travel 50 miles from home, you can't call, sometimes you can get 5g in city when going to Drs, but no better than 4g,.

I would not in any way recommend or wish anyone to deal with U.S. Cellular. They are by FAR the worst cell provider I've ever dealt with. Terrible coverage and the slowest fake speeds. 2 phones both the same, same plan. One sometimes has service while the other doesn't. It will say 5G and 5 bars yet you can't even surf the web. The phone showing 1x and 1 bar acts as if it has 5G. CONSTANT DROPPED CALLS... yet they claim your record shows NO dropped calls.

In March 2021 I had a credit balance of 478.65. I went to the local us cellular store and purchased a Orbi router to gain access to the internet. I was told to take it home and if it did not work I could return it I was also told that with my phone and the internet service that my bill would only be 140.00 a month. I had to buy a booster to work with the LTE service and the Orbi works fine.

I've tried to do simple things. Get my bills, understand my bills and tried all routes to find them and went in to stores to try and handle simple things as far as to try and pay my bill and then end my service. They were always super unhelpful that's why I switched carriers and then called customer service to help me and I have been on a fake hold for 30 minutes now. I just wanted to see how far their disrespect is. This is real bad and very unpleasant/unprofessional. Nobody should have to go through this. Too simple. Know where their money's going and why I would rate this the worst experience ever. Do not recommend this company. Go anywhere else and they should get new people to work for them. Very rude.

I bought a $270 wifi router because I was planning on going to college and wanted better internet. I recently dropped out of school and called U.S. Cellular about returning the $270 equipment that I bought. It was still new & sealed. They were very helpful on the phone and told me to bring it to the U.S. Cellular store that is closest to me. When I showed up I ended up having to wait for 2 hours. At the end of the 2 hours they told me that I couldn't return it there and that they would mail me a return label. When I received the label it came with a piece of paper that stated that I only had 10 days to return the item to them. I decided not to return it and sell it on eBay. I can't control how long a mail service will take to deliver! Would U.S. Cellular keep the item and and my money?!? They're a bunch of greedy thieves! They have no understanding of customer service!

I purchased a Samsung phone that wasn’t getting reception and dropping calls where I worked and lived. Brought it back and they gave me a iPhone 11 for half price (the special they were running). 6 months later I decided to check my phone balance and it is well over the half price I was told. At some point the price got changed to the full Value. Also, I had scheduled electronic payment. For some reason I was receiving text messages from US Cellular saying I needed to schedule a payment. App wasn’t working, automated phone system wasn’t working, Tried calling numerous times and was on hold well over 10 minutes.

I have had U.S. Cellular for several years and not once in that time have I had a problem with connecting with anyone or any dropped calls. I have traveled from the Midwest to the East Coast to the West Coast and down to Florida and never had a problem. When I have a question about my phone they are always very helpful. I would highly recommend them.

i have been into the local store in Galesburg IL to help my parents out twice now and got two different answers on the bill. To start with my parents have paid their bill in full each month and on time. But, when it came to them getting their credit it has taken them 8 months to get any of kind of credit. They did get a courtesy credit for one month and then that was taken off of what US Cellular credit that was still owed. For this place to advertise that they have no hidden costs or contracts, they don't give a clear picture to the people when they come to open the account. I think they see older people and take advantage of them. It's an easy sell. Do not go to US Cellular.

US CELLULAR is a horrible company. I have been with them since 2016 because it is the only tower near my house in a rural area. I have tried to transfer my phone number to a new account with them, but they cancel it every time. I would cancel my service if another carrier worked where I live. The plan is suppose to have so much data per month, and at first it was 2 gb. Then it was upgraded to 5 gb. Now 8 gb. The problem is - I have never even had 2 gb worth of "fast" data. The data sucks. The service is wonky.

U.S. Cellular provides a no frills, very inexpensive access to phone, text and internet access. Their bills are very clear and consistent. They also make it easy to convert your existing phones from other vendors.

I am on vacation right now & I expected fast reception considering I’m spending 27 hours in a car but it’s extremely slow. My reception is also slow when I’m in my own town which is ridiculous. My mom & sisters also have problems with their reception.

Currently using US Cellular and I really disappointed. It's the only cell service in the area and I have a 4G but half the time I'm actually roaming and I'm in the area. Can I get service inside my home and I have to stand outside in the rain whenever I want to talk on the phone and every time the internet service is comes and goes. You go into the office to get an explanation as to why you're roaming and the service being disrupted you get told you have to call customer service. No help at all.

Details about my experience are a 1.04 download speed and a .16 upload speed…. And as for a 5G experience I can’t review… cuz my real life US Cellular speeds are not even realistic to what the company advertises…. There’s no reason in this day and age that one of the top cellular companies should have such POOR SERVICE in a town the size of Iowa City…. It’s SAD for what you pay for.

They do great with new customers. But, they don't offer much for their existing loyal customers. The coverage of it isn't very widespread. It does great in most of the midwest but if you travel it doesn't cover most of the US.

Great service and the people that work in the stores the friendliest people ever. Never does my billing differ from month to month. Thank you U.S. Cellular. No matter where you're at you always have service. I took a trip with my friend and at the time I was with a different carrier. There was so many times I couldn't do anything but my friend that had us cellular always had service and that is why I switched. I'm still pleased with their service.

5 g plan is actually less than one percent of U.S. Also told Bill would never increase, another lie. Also told complete service, another lie. No phone service often throughout the day at times for hours. Was told this phone service reliable for medical needs. Lies, lies, lies.

First off let me add that initially my service was amazing. I had perfect signal and my data was fast... SO basically once this company had me under contract it became a dumpster fire. I have everything from dropped calls, texts won't go through, photos won't send. Oh but they want their money. What a money grubbing nasty corporation. My grandma passed away and I completely missed calls and messages about that. Then you have customer service. Okay they have the sense to put normal sounding humans on the phone... but guess what?! They don't know what is wrong. They do not know why your service is bad. I have heard and I am not joking everything from we are going to 5g, to reset your phone, to the leaves... yep the leaves on the trees oh and corn fields. Wow... 160$ a month for a brick... DO NOT GO THROUGH THIS! Avert from this company. They do not fix anything and they do not care.

I left US Cellular due to their unwillingness to help with my son's unfortunate circumstance. I started having problems at that very moment. Being told one thing by the call center but something else in store. The fact that I cancelled in March and I'm writing this review now should say something. We paid ANOTHER "final bill" last month (again, canceled in March). Anyways my dad was sent to collections over a 99.00 bill that was PAID last month. They finally found his payment today but I truly hope they can reverse the damage now on his credit for THEIR mistake. Absolutely ridiculous. I was a little upset having to even have to go somewhere else at first, but now I'm actually happy I changed companies because of this months long experience. I know with all certainty I will never return as a customer and certainly will not recommend anyone to them either.

The manager at this store has terrible social skills. She gives out misleading information to everyone.. One day she’s okay with things next she’s not doing it.. I absolutely dislike this store & how they handle things...

Their service is HORRIBLE! I wouldn't give it 1 star if I didn't have to! You can be extremely close to one of their towers and not have any Network at all! Along I-40 between Checotah and Shawnee you can't make calls because it never has any Network Service Available! Constantly getting Dropped Calls! Between Quinton and Wilburton, we have came upon wrecks and there's NO SERVICE! I am currently checking into other Carriers because this is the WORST service ever! When you're on Pre-Paid, you don't get the same network as Contract plans! It's Crazy!! I WOULD NEVER RECOMMEND US CELLULAR to anyone!

The assistant at this particular cellular store did not want to help me in any way or shape or form, I called and asked for help about switching my services but they declined and hung up for no good reason but for the fact that they weren't gonna get money from me anymore, sorry to tell you but acting like a little kid isn’t going to make me want to stay on your services any longer so goodbye U.S. Cellular, hello Straight Talk, no disrespect towards all us cellular employees but nobody wants to pay for a service that doesn’t provide what they inform you with in the first place, it’s misleading and I’m sick of angry coworkers not being able to get a hold of me, have a good day.

Poor to no reception. If you use their service you need a 5G phone. I did not expect to have to replace 2 newer phones or buy signal boosters. When I buy a service I expect it to be reliable. They were in the past, but haven't been for several months now.

Ordered iPad 12.9 5th generation 1tb color space on May 24, 2021. I made the purchase online through US Cellular out of an existing account that I have had for several years. After placing the order online through my account paid extra for next day delivery, I still have not received my iPad. Called US Cellular four times. All they could tell me that model with 1tb is out of stock and they have no idea of any information when will they receive their iPads inventory from Apple/iPad distribution center. US Cellular only answer was to me I can cancel the iPad if I don’t want to wait. My experience on this purchase is that US Cellular shouldn’t advertise anything that’s not in stock and process the sale if they don’t have it in stock as well to process the sale without letting the customer know if not in stock options.

My 85 yr old mother went to their office and they told her that they could reduce her monthly payment if she would go with them. They sold her a cell phone, a tablet, answering machine and house phone. She doesn’t even have a computer or WiFi. She has had this package for 5-6 yrs. Her phone stopped working in March or April. I spent 12 hrs talking with people and they turned her tablet off because she wasn’t using it.

I've been a customer for 17 years. I have never seen a bunch of lie pack in one room. I've been having problems with a LG-K22 cellphone for four months and the whole time they won't help with a phone they sold me. I went to their store and played back and forth between the company and the store telling me it was my problem. You sold me a lemon phone from LG. Then they bought the phone back for five dollars. Then they sell me a new phone for 50.00 dollars. They fix my problem for more money. I know they will fix the problem and sell that same phone as a new phone for at lease for 100.00 dollars. So I say don't buy from U.S. cellular. Go somewhere else.

US Cellular is a bunch of criminals and scammer. They have credits and fees that you have no clue what they are for. I have been a loyal customer for 10 years. When you want a new phone you don't get a free one like new customers and you are suckered into paying for a phone with monthly payments. But there is a catch. When you buy the phone you get a deal. Well guess what if you pay it off early you lose the deal. Wait, it gets better once you pay your last 30 dollar payment you lose a credit and your monthly payment stays the exact same! They are crooks you pay the same amount whether you have a monthly phone payment or not. Needless to say I switched to Spectrum 45/month unlimited no **! My bill went down 120 dollars a month!

I have an Unlimited Data Plan with US Cellular in the Madison, WI area. US Cellular’s Coverage Map indicates that I should have 5G Data with “Best” Voice Coverage. When I moved to this address two years ago I noticed right away issues texting my roommate in the other room, he'd never get me texts. Just within the last year, as I started working from home for the pandemic, I noticed I get no bars for coverage in my home office. I couldn't make/take phone calls inside my house. Dropped calls in 2021…unheard of. There are also some dead spots in this surrounding area. Despite the Coverage Map not indicating so. The main issue is at my home address. The only option I have is to step outside in the yard.

Unless you are a new customer, they do not care about you. I have been with them for 20 years. I have hung in there when I had no service at my house, when I keep having calls drop, making a change to my plan and then when my bill doesn't drop, they suddenly have no record of my call. They constantly have deals for people to switch and get free phones. When I ask about a 20 year customer and any deals for them....crickets. When I stopped into a store to see what they had, I explained that having my bill go up to $100+ a month for one line was outrageous and asked what they could do before I considered switching to Verizon. The sales clerk at the Maine Mall in Portland said, "well if that's what you have to do, ok, we don't have any specials for our regular customers." I work in sales, my boss would fire me with that attitude. I gave them 20 years, I'm done.

I was told by salesperson in Peterborough NH US Cellular store that I could purchase a cellular hot spot, take it home and see how much internet speed I got and if not satisfied, return it within 14 days for no charge. I tried it, got no more speed than the dial up modem I already had and returned it within 7 days. I verified that I would be charged nothing. Yet I received a bill for $12.90 for cellular usage. I spoke to a manager and they refused to remove the charge. The information I got was misleading at best, dishonest at worst.

I called the company to order over the phone, and told them everything she needed to know about my account which I was added a line on my account, cause when she go in the store you have to wait over hour to get to someone to apply for service with them which is ridiculous. So I called them over the phone like I said. All went good, pay for the phone, and the phone was sent out. Couldn't wait to get it. Well I check in my email said the US Cellular team had wanted the phone returned back to them. Had not even reached the destination so that was so unfair.

Purchased a Samsung S20 ultra phone. This phone is garbage. Save your money! You are taking a chance that you will get a working phone with no issues. Then you will have the challenge of working with customer service who will only refer you to Samsung. What a waste of time!!! I now have a very expensive paperweight and hours wasted on the phone trying to get things resolved. US Cellular made a profit on this sale, yet they are not willing to help. Well lesson learned. I will be changing providers as soon as contract is up. Please check all reviews before buying this phone, it might save you time and money!!!!

Started an order with U.S. Cellular for my mother. After 3 days still no phone hooked up. Repeatedly switched from one person to next. Promised callbacks. I drive to mother's only to have no calls. Promise after promise all broke. Was closing time. After 2 hours, "Let me call you back." No call. You call back. Closed for the night. Get on with live chat. Same. Disconnect after hours. Still no phone elderly mother. I can go on and on. Talked retention, switch back to customer service. Mother was with phone company for 56 years and we foolishly switched to U. S. CELLULAR. Email me. Can get into more specific. Terrible terrible experience.

They told us that our monthly bill would be 125.00 and the lowest it has been is 163.00. My husband has a flip phone and has nothing but problems and they will do nothing to assist him. We will cancel.

On the U.S. Cellular website they claim they provide 24 customer care. This is very misleading. Their irritating automotive service can’t help you at night if you don’t know your pin. They claim they are transferring you for help and hang up on you because they don’t have real people working at night! I pay 250.00 a month for services on three phones. You would think they could spring for real customer service 24/7 like they claim they have. I wish I’d never switched.

I have needed a new phone now for a while. I was thrilled with my experience with Britley. She was over the top helpful and I I have no complaints. She made it a lot less stressful going through the process.

We've had terrible service in Wautoma, WI since February 2020; friends in the area complain of the same thing and then others we spoke with across the state are having the same issues. No bars, very little service. Their Engineers tell us it's due to a tower switch (they took the close one away from us) and it will be months before anything changes. Ok...but now we learn the entire state has issues so the explanation holds no water. We'd love to change but no one else services our area. To top it off, we switched to their internet...boy are we kicking ourselves! There are times we can't even make a call from our living room. Their service used to be great; I used to have service when so many others did not. Now, it's just bottom of the barrel and they apparently aren't going to do anything about it.

I'm sure U.S Cellular rips people off. It would be nice to have someone go through all my bills with them to find the discrepancies because I'm sure there would be a lot! This company hires people that don't even have the same information to give customers and it's always a different story or a different reason why the customer is wrong and paying so much, bills are supposed to be one amount but come in at ridiculous prices every single month, they give you "credits" back each month but you can't find these credits within your bill; just them saying "credited this amount" and they expect you to believe you got some credit back when its a LIE!

Been with US Cellular for 18 years. They use to be the BEST RECEPTION in our rural area, but more expensive. We loved them, until 3 1/2 years ago.... DROPPED CALLS, NO 4G HALF THE TIME, NO SERVICE UNTIL WE DRIVE TO TOWN.... AND WE BOUGHT A $400 booster to help, 2 years ago. I have called them several times and complained.... They say they are upgrading to 5g, and it will be fixed soon... They have given me discounts on my monthly service, but I'm going to switch services.... I'm tired of the bad service, NOW. I have been patient enough. And come to find out they borrow Towers from T-Mobile AT&T and Verizon. And those companies didn't used to get good service where I live. But now they are excellent in our rural area.

US Cellular is the absolute worst cell phone I have ever had, been stuck with them almost 2 years waiting for contract to run out. More dropped calls than I have ever had with any other company, no service about 75% of the time and the internet is the slowest I have ever seen when it is working but most of the time it won't even open the home page to use it. I can't wait to switch companies. I will never use them again and absolutely would not recommend them to anyone.

I live in WV and it used to be that US Cellular was the only carrier with service at my house. For about 3 years, it was fine. In the past 6 months both my neighbor and I can barely make or receive calls.

I live in an apartment on the 1st floor. I get better reception out in the middle of nowhere than I do sitting in my own apartment. I either get missed calls or dropped calls unless I go outside. I have done a hard reset, gone in and let them change settings but still get crappy service. I even get horrible service in the middle of my town and have dropped calls going down the road. They have a different excuse every time I go in and ask for help. I live in a major city and still can't get good service and am stuck with these people until I pay off my useless phone.

U.S. Cellular is a terrible company! They will double bill you for your account and act offended when you ask for your money back. They can only “open a case” on your account and tell you it could take at least 20 days to get your money back. They don’t refund your debit card or account, they want to send you your own money back on a money card. They have done this to me twice now and the last time I never received my “refund” it stayed as a credit on my account. I will never do business with that company again!

With the social security offices closed this company is not accepting new customers who cannot provide an SSN card. Not the number but the card. They have no alternative process. I brought ID, an original birth certificate and original 2019 W2 but that did not prove that I am who I am. They were rude and unaccommodating.

For the last 9 months you fight to get data service and you drop calls all the time. I pay for unlimited data and half the time I can’t get online. It don’t pay to call and complain. I am really close to finding another phone company because I need service and they only care about new customers not the customers they already have.

I've been a customer for several years and never have had issues with anything major. My only gripe is calling themselves US Cellular is a bit misleading as they are not located throughout the US. Prior to my purchase I was told Arkansas was covered but after my purchase Arkansas became a place I would roam consistently and constantly. Other than that they are great and always helpful.

I've been with U.S. Cellular for over 20 years. They had fair service before I switched to a pre-paid plan, now it SUCKS. No one told me that the service would be half as good or less on prepaid. Even with 5 bars I get a recording "enter the area code and number you're calling" OVER and OVER. They jacked the price up on their plain until I can't afford it. They don't care about keeping their old customers.

Ive been with US Cellular for almost 15 years. For close to 10 my bill has been $300+ for the past 2 years. I've been getting fraudulent charges, they have made arrangements, they scammed my mom into buying these tablets, they weren't honest about the amount, they then told me they didn't have insurance, they all broke right away, they did in fact have insurance, they shut us off over 10 times and charges me 200-500 every time they turned us back on. They have been charging me all these prorated charges and reconnection fees when we were shut off or when we had arrangements, they shut us off 3 times in 2 weeks and charges me 1000 in reconnection fees, they charges me hundreds of dollars in these prorated and reconnection fees when we had arrangements, and when we weren't even shut off.

I have used several providers, was unhappy with all of them. US Cellular is the only one that I've been satisfied with. The service is excellent, I walk into the store with a problem and it's solved, I call with a problem and it's solved, The price and plans are something I can afford. They are always friendly and helpful and the only one I have wanted to stay with.

Overall they are pretty good but we’re in a cellular service desert here where they are the only viable option available. I am looking into finding some other source of cell service because I’m just not over all that impressed with them.

I have been with US Cellular for over 10 years, and have no intention of switching. They have kept my monthly contract amount to around $40.00, and I don't think there is another provider that can do that with all the options that I have. When I have had issues with my phone or service, they have usually resolved to my satisfaction. I am very happy with them.

Terrible reception unless you are in direct range, service drops all the time through western part of the ME state, lies about free phones to lock you into a plan, no reception at all while traveling through CT.

I have an iPhone 6s through US Cellular. When I stay mainly stay in town, it works fine. However, when I travel to a different nearby state (10 minutes away), I don’t have any phone reception!!! In town however, the reception in very good; even in the old brick building I work in. Many of my colleagues, who have different providers, must stand near or out of the exit door in order to get reception at work. I don’t have that problem. I pay approximately $80 a month, which is WAY TOO HIGH for my budget. I’m looking to switch to another provider, if I can get a lower monthly rate.

The company's commitment to customer satisfaction is stellar. Area coverage is very good. The network experiences very few dropped calls and call/connection quality generally good. The company has stepped up in a major way during the virus pandemic to assist its customers with connectivity.

I had to replace my old smartphone but couldn't afford to!! I got a smartphone & am paying monthly payments for the phone. I live in a mobile home with a steel roof & the new phone doesn't work in my house!!! Facebook works, but have to go outside to make or answer calls???? That is not fun in the wintertime or on rainy days !!! They said it would be better when 5G came in, but it hasn't!!!

I have been with US Cellular since 2018. I got a new phone and was paying it off. I had a plan for $55 unlimited calls and texts with 2GB of data. That along with the $10/mo I should have been paying $65+taxes. However I was paying $90. Each month. Some months they wouldn't put my payments towards the phone but just took my money for whatever reason. I just paid it off last month. When it should have been paid off a year ago.

US Cellular is an "OK" provider... not real bad and not real good. The staff I have run into have been helpful, friendly and competent. They are pretty expensive. The turnover at my local store is pretty high.

They dont care and wont help. They really have gotten terrible. They dont care if one has a decent phone. Also never have discounts. Ive been customer since they opened stores and I sit with terrible phone and never a discount which I should change and save like 30 dollars a month so US Cellular get real and stop being selfish like give back the replacement and upgrades.

New customers really benefit from specials that they frequently run. Existing customers can upgrade after 6 months but you must pay the remaining price of your current phone plus sales tax on your new one. Overall I am satisfied with this company.

Posted that they will waive disconnections and reinstatement fees. This is FALSE. They will do neither and stand behind no statement that they posted on their own website. Please, US Cellular, please stop misleading the public. You are as greedy during a pandemic as you are any other time of year. As for my father, he will no longer be relying on your service as his lifeline.

Simply went in after 2.5 years paying over $150 per month to lower the bill! Spent almost 4 hours in the store because these fools can’t figure out how to correctly change the account to prepaid to lower the bill! Not only did we spend 4 hours being held hostage simply because we don’t want to pay more than 2 times the amount we should be paying, out of 6 people in this store, NOT ONE SINGLE PERSON apologized for holding us hostage! I would not recommend this company to a single person EVER!

I have had US CELLULAR since I had my first cell phone back in 2007, almost 13 years! I have traveled a ton in that time, and I never had issues with my service, until this last year. Whenever we go out of state, it seems that we have ZERO signal. Internet takes hours to load, and making a call? FORGET ABOUT IT. Even sending text messages is damn near impossible and takes multiple tries. For so long I've loved the service I've gotten from this company, I never used to have a problem out of state... but now it's got me thinking twice about seeing what other options are out there. It really is a shame.

The ads talk about having great service throughout the United States. Not so, spotty service especially outside the midwest. Many dropped calls or no service at all. Brought this to the attention of store personnel and they didn't care. Just interested in sales not service.

The phones they offer are junk and at a high price. The minutes are about the same as everyone else and the service is so so. But if you need a phone it’s about the same as all the other prepaid companies.

It's great if you're not trying to get into a contract. Wonderful if you only use a little bit of minutes. Or if you don't talk very often. Very affordable. Cheaper if you're using very limited communication.

When I called in today because my bill was too high. She said it was my fault because they didn't take the right amount out last month and so they added the extra amount to this month. The customer service person I talked to last month said my monthly bill would be the same every month as they took out last month. Mind you I have autopay! Julie did nothing to help me with my frustration! She made it worse telling me it was my fault! All I ever expect is consistency with my Bills. Not to mention they are still running on 3g. I have unlimited plan but after you go past a certain amount on 4g they drop you to 3g. Unbelievable when 5g is available!

Few years back, I was on business travel, got a prepaid phone with about 500 minutes, made a call while driving (it was legal back then), at the end I forgot to end the call, phone was left on for few hours. I lost almost all my minutes, Later on I called and asked for refund but they refused.

This is definitely a budget friendly plan. For best service, couple it with a higher grade phone. Otherwise, it will feel like you're still in the years of dial up. I haven't used customer service for anything, which says something, but I can't speak to its qualities either.

The service is pretty well on the cities. If you looking for a less expensive phone service and don’t use it for work and calls all day long from everywhere then you will be fine. Have a few good plans to chose from as well.

Multiple cell tower outages. Customer service is clueless and not helpful. They want me to drive an hour to go to a corporate store so I can get my account number. They won't give it to me over the phone - because their cell tower is out AGAIN! Can't change cell providers without the account number. They won't provide refund for days without service. Terrible experience. Go to anyone else!!!

Great. It could be better but that's with every service. It's about cost. If you want better service you pay more. When most of us would like the best service for the least amount of cost so it goes back to the old saying you pay for what you get.

This looks fine. But in terms of offer, I would suggest it should be more affordable even for low income groups. In a world where people are switching rapidly to postpaid connections with better offers, being one of the top service providers in prepaid sector, you should keep your feet firm on the ground and do the needful.

Prices of all cell phones are always way too high in price that some people can't even get a phone for safety or anything when and if they should need to call anyone for help. A lot of times the speakers go out on these phone or you can not hear very good some times you have to have the phone on speaker phone and on high volume always just to hear them on the other end of the phone.

I have been using US Mobile for several years. I recently contacted them via online chat regarding setting up a phone for someone several states away and they were very helpful. I live in a rural area and get good reception. Very pleased.

It's definitely not AT&t or Verizon. A lot cheaper coverage. Just a lot spottier. Other than that it's pretty good. You pay for what you get. I think it'd be adequate in a lot of situations especially in the bigger cities. If you live out in the boonies it's going to give you trouble. That's just the way it is when you don't get to town much.

It was relatively easy to get setup and get started. Had some issues with coverage (who doesn't these days). Finally changed providers due to reload issues and need better coverage. The areas I had coverage yielded a strong signal.

When I was a carrier of US Mobile Phone I enjoyed the quality of customer service support I received whenever I needed to get a problem solved. The staff knew how to handle every issue I came across in a timely manner. When I decided to go to a different carrier they thanked me for my service and support. I found that to be a good part of the company.

Was simple and and handy without problems. Had a sim card problem that got solved. Easy to use. No problem in connection or being able to use or call US or elsewhere in Europe. Was reasonable for price vs. having to pay long distance.

I've never had such atrocious service with any cellular company ever. I consistently have no literally NO service and drop important phone calls or have to wait hours to send messages in my own home. I keep getting notifications saying I have voicemails, when I do not have any. I'm embarrassed that I even gave this company a chance and I will be switching my ASAP. I would not trust this company in any circumstance.

I’ve had service with this company for 5-6 years. I used to get a good signal just about anywhere. Summer of 2019 all of a sudden I have very poor signal strength or no service at all. This occurs everywhere but at my home or in Idabel OK. And leaving the state to go to Arkansas, can’t even use Google Maps or stay on a call. I’m thinking I need to go with Pine Cellular. My daughter and all her family are on it and they travel everywhere and never lose service. I used to be very happy with US Cellular but they’re no longer a good company to rely on for phone service. What happened?

I have been a customer of US Cellular for approximately 7 years, carrying up to 6 lines for a while, but usually 5 lines. During that time, US Cellular has offered free phones repeatedly for people to switch to their service. Not one single time have they offered their current customers a similar deal. So, for those of you switching, beware that the new phone you get when you switch will be the last one you get.

We live in Maine and travel throughout New England. We have all have the IPhone XS and service is horrible. We have dropped calls or no service throughout The Bangor area.. Little to no service in Portland and south (we lost all navigation for example until off I95). Worst move we every made was away from Verizon. I am not sure if their network doesn’t work with IPhones or they just aren’t big enough to offer reliable service. Stay away from this carrier if in the northeast!

My experience with US Cellular is that people DO NOT LISTEN TO YOU. The US Cellular Prepaid website is a piece of crap. And I do not know where they hire these people from. They don't understand English and they are rude. Had my phone disconnected several times even though I set my account for automatic payment.

For the past few months I've been unable to get signed into my US Cellular account online to look at new plan prices, pay my bill, review my bill or anything else. For how much I spend per month for one phone & for such a huge company, you would think they'd get this taken care of already! It's ridiculous!

A quick guide from three years of “service”:

US Cellular advertised $65.00 unlimited with no hidden fees. This is not true. They charge a $10 'line charge' in addition to the advertised monthly price. I have spoken with US Cellular about this bait and switch and they refuse to remove the hidden fee. Just spent over $700 on a phone switching from another cell company based on US Cellular and and information from sales clerk in store, only to discover 'no hidden fees' was all false information. Bait and switch.

I changed from Verizon to US Cellular because I was added to a plan. Price was higher at US Cellular. Bad move! My US Cellular provider had absolutely horrible problems. Bad reception - none in any basement of any home. No reception up north & central Wisconsin. Text messages received an hour after they were sent, voicemail left but phone did not ring (yes, ringtone turned up) and totally misses calls & texts when sender/caller proved they DID call/text me. I'm now back with Verizon and my reception is great! Works in basement, elevator, even up north AND I'm getting all calls & texts. Never leaving Verizon...and by the way, it's also about $50 a month cheaper!!!

The website was updated and I am unable to log in. I tried all the normal troubleshooting and even called customer service. Very inconvenient having to call to pay bill. Might be time for new carrier.

Won’t even discuss the Dropped calls and lack of coverage in my home area right now. This topic is about US Cellular’s updated website. For months, since they updated it, I have been unable to view my bill online, or log in to pay. Every month I have to call and pay my bill. Customer service is SO not helpful, and treat me like an idiot. Yes, I have cleared cookies. Yes, I have tried to log in on multiple devices and multiple browsers. Nothing will even bring up the log in page. Their site is the ONLY one I am unable to log in to pay bills. No real answers have been given. Shouldn’t a company be held by law to produce your bills also? Not a happy customer at all. Would not recommend. If you have a problem, be prepared to be treated like an imbecile.

I live 15 minutes outside of a major metropolitan area. Once again I had 5 dropped phone calls while attempting to call my father. For some reason every morning when I get up my phone shows I have no signal. Sometimes driving through certain areas in this major metropolitan area my phone drops calls constantly. My wife and I took a road trip this summer and used Google maps and consistently lost coverage while trying to use it. We finally had to purchase a roadmap. We had Verizon for 15 plus years and experienced maybe a few dropped calls the entire time. I am seriously considering paying the early terminations charge just to get rid of them.

My husband has been charged three times for the same bill, Eventhough the website said an error occurred and the payment didn't go through. He has now been without phone service for a week due to the fact that US Cellular seems to have lost two payments of $127 which have both cleared our bank. Even with confirmation numbers. It has now taken five phone calls, three different fax numbers, one online chat, and three different proofs of payment through our bank... Still currently unresolved at the time of this review.

I have had US Cellular for about a year now. I travel in the lower or southern part of NH for work and need the phone to make calls or send text. Sad part is, as I'm in all the major southern cities I do NOT have phone reception and cannot make a normal phone call or hold a conversation without losing service. I have taken screenshots of my locations to show where I am to prove I'm not in remote locations but the company still says the service is good where I am. I'm hesitant to buy another phone because why spend another $1000 to have service that doesn't work???

My first issue with US Cellular was just trying to pay my bill. Their website stopped recognizing my device, even though it was the same one I had already used to pay their bill numerous times. Then they emailed me a passcode, which of course their own website wouldnt accept. Then I went to their local retail store to pay the bill, and was told Id have to wait in line for about an hour to do so. Why they wouldnt have someone working just to accept payments is beyond me.

This service ONLY gives deals for switching. Me and my family have been with them for YEARS and now a few of us want more phones and noticed there is NO good deals for existing members. iPhone 11 for $0/month? only for people who switch. Want 50% off the latest phones? You have to switch. There is a deal for the Pixel but that’s not a popular brand of phone. They only care about people who are switching from other carriers and not existing customers.

Asked if there were late charges if you pay the bill late and was told no there are no late fees. THAT IS NOT TRUE. If you need an extension on your due date they will charge you $5.00 per line and not put the charge on your current bill but will rack it all up and if you leave the company or switch plans they hit you with it all at once. I went from a 12G plan to an unlimited plan. Bill is supposed to be 197.00 with 2 lines 2 financed iPhones with insurance. My bill is 328.00 because apparently that is 6 years of late charges racked up. Was also told by three different reps in store that I had to pay off my current phones and start a new plan to get unlimited. That is also false. You can change plans at any time even if you have financed phones.

My husband and I had US Cellular as prepaid and had excellent luck with their service, so it prompted us to go contract. WORST MISTAKE EVER!! We have had nothing but dropped calls, the bills constantly fluctuate and they have so many stipulations that it reminds me of Younkers!! I can hardly wait for this contract to be over so I can move on and will never do this again!

My family lives on the outskirts of Des Moines, IA and we are new customers of US Cellular. We signed up for the promotional plan 4 lines for $30 each. Got our first bill and it was higher than quoted. I was upset when I first saw it and finally called in since the online login system is down and couldn't sign into my account to get the issue resolved. I spoke to Brandon in billing and he was GREAT! The first thing I said was that it appeared our bill was incorrect and that we are new customers. Brandon was very patient and calmly stated he would take a look and see what was going on.

1 1/2 years of hell. I switched to US Cellular. Went on a no contract plan but made monthly payments on an older model iPhone. The microphone on the phone never worked from the day I bought it. I had to talk on speaker or couldn't be heard. The store I bought it from refused to replace and sent me to Apple. Apple said it was the carrier's fault and they were responsible for replacing it if it was within a week of purchase. No one would replace it. This went on for months, I finally had to drive 21/2 hours to the nearest Apple store and pay to have it fixed even though I had the pricey monthly service plan.

It took over an hour to set up the phone and be given a phone number. You cannot even activate the phone and add your prepaid card or get a phone number without paying for your own minutes and roaming charges to talk with customer service. DO NOT USE THIS CARRIER.

I started with US Cellular about a year and a half ago. From the start my bills have been all over the place. They range as wide as $100.00 a month (in other words they can be more by as much as $100.00 a month than the agreed upon amount). Every month I call and talk with these people about why my bill is so high. Every month they give me another line of garbage about how I missed the monthly rebate because I was late last month or the month before that. Yet every month I pay nearly $100.00 MORE than my contract specifies. This company SUCKS and I would HIGHLY recommend going with ANY OTHER SERVICE!!!! As soon as my contract is over, I will be LEAVING THIS SHAM OF A COMPANY, never to return!

No cell service at our house. Generally speaking, the whole 24526 area. Takes 2 hours to access the web. Unable to send payments online with a brand new phone. Have been told for 2 years that they were putting towers in to help this problem and it has only gotten worse.

I had such a great experience with my sales rep Arber **! I live in Whitewater and I came in tired of paying so much to AT&T with all their hidden fees and horrible reliability and Arber took me through all my options with U.S. Cellular. He didn't pressure me to get the newest phone or go with the highest bill but he showed me all the different options and let me know the choice is mine to make. I came in with a cell phone I already owned and showed me actual price differences between if I went with my phone or went with one of their phones. He was very patient and was even able to make my bill lower with a special promo. I will be a long and valuable customer. Your loss, AT&T.

US Cellular's Retail plan is a trap. I have been a US Cellular customer for 12 years, I've never been late on a bill. I've paid over $25,000 to this company but loyalty means nothing to them. I switched to a retail plan to get my daughter the phone she wanted for her high school graduation. I paid cash for it. They didn't tell us that she wouldn't be able to use it at her college. We are stuck with a phone she can't transfer to another company and a plan she can't use. A big company only interested in making a profit not providing quality service for long term customers.

I have been with various cell providers over the years, and have switched to US Cellular a little over a year ago. I could not be more dissatisfied with what they provide for the price. I pay for the unlimited data and well, yea, there is no data. The data speed is so slow that I can’t even check my Facebook half the time let alone YouTube. Absolutely terrible, I will be switching back to a previous provider very soon. Please save yourself the disappointment and frustration and just got elsewhere. I personally put US Cellular in the same category as crooks/thieves. Also, their coverage area is tiny, and if you're outside of that, data is so horrid, I can’t even use my GPS. Very sad company.

When we went to the store the male associate wasn't helpful. He suggested us not upgrading and talked so high tech. Had no clue. I was so frustrated that I seen this other associate Monica who sold our phones 2yrs ago and asked her for help. She was wonderful, assisted us with adjusting our phone plan, phones, which she knows her products in and out. We asked lots of questions and she was patient. I would highly recommend everyone to go to the Edgewood store and ask for Monica. She goes the extra mile always.

I called recently to cancel my phone line due to the outrageous payments that skyrocketed from $189/2 lines to $280/mo for 2 lines without changing any agreement. To my surprise they were of no help on the phone/live chat, and when I told them I wanted to cancel they wanted the months bill (understandable), but they lied to me in the store, and didn't say that you couldn't return the phones after 15 days. Every phone company allows you to return phones in mint condition with little to no charges, but not US Cellular which decided to charge me over $2000 to cancel service with them.

I use U.S. Cellular for a second line for my company. When going online to enter payment, for some reason my card would not work. I knew there was plenty of money in the account, as I had just deposited plenty of cash earlier that morning, and just paid another cellular bill before calling US Cellular. When I finally reached their supervisor Andrew, he worked many attempts to try to figure out what was wrong with the card. To the point he called back to their accounting department to see what was happening. He reported back to me that the accounting company said they did not know what was wrong with the card, it was coming back as a generic code.

BEWARE of US Cellular (Freddie) on Hillside Drive in Broken Arrow, Oklahoma! Saturday afternoon I was there to transfer my cell service to US Cellular. Freddie sold me 2 iphone XR & a service plan/hotspot. He talked me into trading in my 2 Iphone 7+ (128gb) & he said if I had ANY problems I had 14 days to return the new phones for refund & get MY phones back. He did NOT give me any money for MY phones, but put a "Credit" on my account. I was there until nearly closing time. When I got home I had ZERO reception, ZERO hotspot.

You started throttling my speeds. Then I filed a complaint with the federal communication commission. Now, no service on data none zero usage for data and have been handing you $60.00 for nothing other than to be treated very badly!! Your agents make me shake, cry, puke, and literally lose control because you are discriminating, refuse to give back any amount on unlimited and no data usage!! You rob people, laugh and ridicule and treat customers so badly they need emergency care just to calm down after the frightful conversations with your discriminating agents!! Your agents kept saying to keep paying my service and you would get it fixed but you have not and had no phone service, no data usage and you are keeping august!!

I am a former Verizon customer since 2011, in 2019 my roommate talk me into US Cellular, which basic on $200 device buy back, and $150 dollar. First issue he was supposed to get $100 referral amount, he got nothing. I qualify for $75 of up $200 cellphone pay off - I have not seen nothing yet. Also $150 dollar $30 dollar a month for 5 month also have not seen it yet.

As a business that previously had Verizon, and thought U.S. Cell was less expensive. We could have not been more wrong. The Service is terrible. There is not a day that goes by that our phones don't drop multiple calls. It doesn't matter where we are, on the Freeway where most cell towers are located, or in a Suburban area, our cellular service is bad. When you travel and are in their "Partner" coverage areas the service is even worse. You will be lucky to get a 3G signal that will drain your phone twice as fast. We are located in Wisconsin, their home state. Their service is terrible. They most certainly do not live up to their slogan "Works in the middle of Anywhere".

I don’t quite understand all the bad reviews. I have had nothing but fantastic service for years. I travel a lot for my work 300 + miles a day on average in 3 states. I very rarely have dead zones. We have three phones and a tablet and iPad on our account. We live in rural area in Kansas and other carriers cannot provide service other than Verizon which is much higher priced and lower quality service. I recently upgraded my Galaxy S8 plus that I got 2 years ago. It was a great phone but was ready for an upgrade. I especially like the finance option. They let you pay for the latest phones in monthly payments. We also got an iPhone for our daughter free after bill credits. We are on the unlimited data plan and receive a discount on it because we have multiple lines.

This US Cellular in Branson Missouri does not accept returns even on the same day if you test out the earbuds. The people that work there were very nice, but their hands are tied. I purchased some earbuds that cost $200 and the sound quality was very cheap, had no base. I called them within a few hours of purchasing them on the same day and they said they could not return them or even exchange. Never shop at a place that does not take back their product that is not up to a customer standard especially at that cost.

Spoke with Jessica in customer service and was extremely delighted with the service. She gave us and addition 1 GB for our Data plan. The only time we use more than our current 2GB is during our summer vacations. Jessica appreciated that we were long time (over 24 years) customers so she gave us the additional 1 GB at no charge. Not many companies will you find that will do this. Especially Cable companies. We were delighted and surprised at her kindness. This kind of service is what has kept us with US Cell for all these years. Thank you Jessica and US Cell.

I have been a long time customer of this company with 3 lines. I have never 1x went over my data limit. I had good coverage everywhere I went, never had a problem. I paid off my phone (24 dollars a month for 2 years). Shortly after (like less than 2 weeks) I noticed I was no longer 4g. I was always 3g and would sometimes read 1x. Couldn't load anything unless I was on wifi. After complaining they sent a new 4g sim for my phone and the tech did some crap to it and lo and behold was told my area was no longer 4g. Although there's a US cell tower within blocks of me.

I had been with US Cellular for 19 long years. With a single plan I was paying over $65/month so I looked into ** and decided to make the change (now paying HALF of USC cost), doing so about 3 days prior to the end of the billing period I had already paid for. NOW I GET A "FINAL BILL" FOR OVER $62. When I called they said, "We bill and you pay a month BEHIND." I said NO ONE does that with cell service. Later I scoured my user agreement and it said I'm billed a MONTH in ADVANCE. These folks are crooks, avoid them at all costs!

I must say, they sold me very quickly with all these "benefits", "feature" and "promises" of amazing quality, I just couldn't believe it! And I shouldn't of. Unfortunately, they were real promises made behind fake obstacles. A small fee here, a fee there, now the plan price, no biggie.. Turns out I'm paying over twice as much for the plan than the phone itself. Suddenly I don't want to pay for someone else's free full course meal, EVERY DAY. Now I feel like a fool, stuck in a contract, so I can't switch my phone to another carrier and I understand that. But wait... there's more.

I live in the mountains of NC and internet speed is an issue here. I was told by my neighbor about a high-speed internet they had got from US Cellular. I was told that, if I signed up and referred them, we would both get a $50.00 rebate (which we never received). I went down to the local US Cellular store and told them I have a digital marketing business and that I need a reliable high-speed internet connection. They told me they had an "unlimited data" plan that would give me reliable high-speed service where I live. I found out after the first few weeks that their "unlimited" plan was only high-speed up to 160GB of data. After that, it goes down to a 2G signal which is basically useless. I have talked to many people at US Cellular and they turn a deaf ear to my complaints that they falsely advertised this plan as "unlimited data."

It was the best experience I had when opening my contract. Then my first bill came and they said it would be larger than Normal so I was fine with that knowing the new activation charges and all could do that. Then I got my first bill on the 10th of 114.62 for 1 line. I paid it just thinking normal fees and all. Then 3 days later they charged me $30 fee from my bank on the 13th and then about 7 days later, charged another $30 fee on the 20th. Now they are saying my bill is overdue and was not paid which now is the 22nd. Now I’m sitting at $143.62 plus the 2 $30 fees from my bank. I called customer service and talk to 2 different people and then talked to senior sales associate named Jessica, tried to tell my me or my bank reversed the payment on 22nd when I already processed and paid my account balance of 114.62 on the 10th. I canceled out my service and will never step foot into another US Cellular again. Worst ever, I recommend Sprint before them.

I am so fed up with US Cellular. Company sucks in every phase of business. Website - terrible, customer service terrible, everything about this company sucks. I added a new phone line under a promotion of get a new phone. I asked if I had to get the device protection for three months to be eligible and was told no. I got the new phone, never say any credits and called customer service. GUESS what. I have to get device protection for three months and cancel the device protection to be eligible for the free phone. I called customer service = nothing they could do. I called local store - nothing they could do. So I paid $700 for new Samsung 9. When I upgrade son's phone to latest Apple in December - I got $200 gift card for doing so. After the fiscal with the "free" phone I paid off all outstanding balances for phones purchased. Now my $200 reward is not valid.

Coverage is horrible & they say that they have 15 excellence, you can return the phone & get your money back if you do not like it but they make it very hard & almost impossible to return the phone...do not waste your time....not worth it!!

I’m certain switching to U.S. Cellular and taking advantage of their amazing deal on the iPhones is the best solution for our fam's cell needs. I appreciate Natasha ** knowledge, and friendly willingness to go over all of our options with patience and a smile to make sure we got the exact package that’s right for us, and fit our budget. Our experience has been excellent. I wish I could’ve given 4 1/2 stars instead of just 4, but I reserve the perfect scores for something like being the lucky twenty millionth customer and winning free lifetime service, or a free one week trip to Las Vegas for the wife and I????

I have been a US Cellular customer since November 2016. I have never had a problem with the service, however they are no longer a service provider in Illinois- they don't have any towers there. We live on the border of Illinois and Wisconsin, my fiance works in Zion right across the border and gets very little if any signal. Dropped calls, inability to get online, slow data all occur in this area, as well as several areas in our local zone (including our home). We have been to the store several times to discuss the issues, have been advised to have tech support "troubleshoot" the signal towers by having someone else call them so the phones in question can be diagnosed. There is no solution for providing service where we need it and at the time we acquired new devices we were told we would not have an issue since they use other towers.