UScellular Reviews

They have set me up for auto pay twice. Neither time did it work. Then they charged me late fees on payments. Also disconnect my service constantly. I tried 2 times to setup auto pay. They literally did it over the phone and said I was all good! Then when it didn't. They charged me more money. Then when I complained, they said I could set up auto pay online now! It's gotten to the point I just want out of my service with them for good. I guess I gotta get a lawyer to do that, since they are in breach of contract! Trust me run far far away from this company!!!

US Cellular makes everything absolutely difficult. Their user portal does not allow you to make any necessary changes. They make you call in and wait on only for 40+ minutes every time. Avoid US Cellular at all costs.

So from what the public has been told since us, cellular and T-Mobile has joined the service was supposed to get better. Well, I'm here to tell you it is worse. What am I paying for? This is by far the worst cellphone providing company on the face of this planet!

Anytime I upgraded phones we would always have billing problems. What made me terminate US Cellular is when they automatically changed my due date because so called T-mobile was taking over, and also two phones wouldn't work on network.. They are holding my refund hostage and told two different dates that I would get it and haven't gotten it yet..

I have been with US Cellular for 11 1/2 years now. I've always had great service with them UNTIL they switched over to T-Mobile. It has literally been a nightmare ever since. different bill amounts each month. The bill never ever stays the same like it used to. My bill due date has now been changed by US Cellular and T Mobile to the 28th of every month. For years I have always paid my bills no later than the 5th of each month. Everything gets paid early within the first week of every month except my US Cellular bill now. What is even worse I paid roughly $227 every month. Now it dropped down to $105 due the 28th which means T Mobile along with US Cellular has messed up my bill and bill cycle again. I'm sure I will get another bill usually in a text message and email saying "Amount pass due, please pay immediately".

Stephen ** was the most helpful and professional dealing with T-Mobile representatives on my behalf for over 2 hours even after being hung up on twice. He went above and beyond to help me get my account straightened out.

If I could give this company a zero I would. Too many fees, poor service, very bad customer service when handling issues. Very happy to have left. Also only way to pay final bill is to do it over phone and get charged another fee...

I was a customer of US Cellular for 5+ years. I received a notification that the Lifeline program was being cancelled as of the end of March 2026. The Lifeline program was something I enrolled in as I am disabled and have a very limited income. It saved me around 9 dollars a month. The program is being discontinued as T-Mobile is now a part of US Cellular. I went to a competitor who offered me a great program and it will save me a lot of money and that is without the lifeline program. I called US Cellular to let them know I am changing services as of today. They not only didn't even try to keep me as a customer but told me that I would still receive a full bill next month because today was the start of a new billing cycle. I cannot believe I am being charged a full month for a service I no longer have. I will never recommend this company.

The customer service is pathetic to be generous and they make constant excuses instead of finding solutions. Take your business elsewhere, here you will not be valued. They act as if they are mad they have to go through you to get your money.

Have been a customer for over 30 year. Shut my phone off because my bill was behind. Sent no notification that my bill was past due and was checking up on bill due to slow work week and seen I was behind by 200 for the month. Paid ASAP. They still shut phones off. Paid to get phone back up and running next day when I got paid and then they charge 25 per line to get them all back up and running. I have 9 lines and have had these for past 10.

Went into US Cellular office. Was told bill would not change by asst. Manager. Bill went from 128.00 up 200.00 more. Called customer service. Was helped by someone named Benny. He was very helpful. Worked and got my bill back down to 132.27 and now they have hiked it back up to 147.94. They stink with billing tell lies to people concerning bills and then will not fix it. I have been a customer for a few years and I am just tired of bills going up. Plan on leaving.

I had US Cellular for years. So first my phone got paid off, do you think they knocked the bill down. No they will charge you full amount. So I decided to call them and get my bill cheaper and was going to use their prepaid. I talked to them on the phone and she said come in to the us cellular store and they will help me. I went and then they said I had to go T-mobile. That ticked me off. So I have friends who have Straight Talk and they love it and wow I love it too. So I called us cellular back and she told me to cancel on the second for that's when the new billing cycle starts. We I got a bill from for 37.50 saying I owe that to them.. People look at their reviews and take your service elsewhere. I promise you will be glad you did

Terrible experience all around. Plans with this carrier are extremely expensive, and their customer service is frankly laughable. Customer support agents contradict each other constantly. You will be told one thing by one agent, with notes left on your account, and then be told something completely different by the next agent. They will make commitments to keep your service active via payment arrangements but then still shut your service off. I have been told word for word "that last agent should not have offered you the discount they offered and we are not willing to work with you."

Absolutely terrible cell provider, more expensive than the competition, dropped signal, and the billing department can't get anything right. After cancelling my plan they billed me for the next month and then threatened to send my bill to collections. I do not recommend anybody use US Cellular

I am extremely disappointed with Hannibal USCellular. This business lied, overcharged, and took advantage of my daughter, which is completely unacceptable. She was given misleading information and charged far more than what was agreed upon. Rather than being transparent and honest, they chose to take advantage of a young customer who trusted them to explain things clearly and fairly.

I would give them a negative star if I could!!! This is a terrible company. I have had multiple issues with them. 1. We moved out of their coverage area, so they would not let me update to my current address. So when my handicap dad’s phone broke, I had to call the store to authorize my mother-in-law to go in, purchase the new phone and then she had to ship it to me. 2. Because they would not let me update to my current address, I have had to have all mail sent to my mother-in-law who in turn had to mail to me. So I’m having to cover all expenses, when they are the ones who wouldn’t let me update to my current address.

No international service. Charged me $1400 to pay off my cell phone stating they then could unlock the eSIM so I could get a SIM card that work internationally to then be told, "Oh yeah we can’t unlock until you’ve been with us longer."

I only had the service for a few months. I always paid my bill, but the price was high! The service was not great in my area. On my last bill of 7 dollars. I was charged a 7 dollar fee. So glad to never have to deal with USCC again!

⭐ 1 Star. Nothing but issues with US Cellular. Billing errors, poor communication, and inconsistent information from customer service have made this one of the most frustrating experiences I’ve had with a wireless provider. Most recently, my line was manually suspended without my request, and when I asked about it, customer service admitted there was no record or notes showing I ever asked for the suspension. Yet I was still charged for the service. I’ve had to spend far too much time chatting and calling just to get basic answers. Customer service representatives often contradict each other, and resolving problems feels like pulling teeth. Issues that should be simple take days (or longer) to sort out, if they get resolved at all. I would not recommend US Cellular to anyone looking for reliable service, transparent billing, or dependable customer support.

Been a US cell customer for over 20 years, had problems with service that have gotten worse lately, called tech support- their advice, leave us cell and get service somewhere else. Refused to turn in a ticket, said would write a "report" they could look at later. I know multiple people in my area are having same issues as well. So even by us cellular's advise do not use them.

I've been with US cellular for years... Now the service is extremely poor... Got a new phone when it said 1000.00 off any phone... That didn't happen... I was lied to.. My bill was 199.00 a month and 3 weeks later it went to 205.00... I'm trapped in a contract now..but when it's over I will be gone from US cellular... Beware of what you are getting into when you go to US cellular for a phone.

I wish I could leave negative stars, I would. We've been with US Cellular for at least 15 years. I believe they sell you blemished phones because every phone we've ever received was junk. They rely on you using wifi data because their internet is like dial-up instead of 5 G. The Only reason we stay is we're waiting for the day a new carrier comes into our area that has service. Stay away from US Cellular.

Today I was assisted by Stixx ** at the New Berlin store. I am a 75 y/o woman who is not very tech savvy and she treated me with the utmost patience and respect. I purchased a new cell phone and she transferred my service from Spectrum to US Cellular. She moved everything from my current iphone to the new android phone that I picked out. She patiently answered all my questions. My contacts list wouldn't transfer, so she copied my contacts to my new phone, saving me untold time in copying it myself. I can't remember the last time I had such good customer service. Thank you, Stixx, for making this a very pleasant experience.

Tolly at the Rock Island Il office helped me. He did really well with explaining everything and when the sale was done said if I needed anything to call. He even came out to my car to help me get it hooked up. I was very happy with my new phone and his service.

With the sell out to T-Mobile I was told my bill would go up around $20 a month so I got a new provider with a much better deal. Us cellular sent me a bill for my monthly payment due, I called and found out they do not prorate but charge you the full amount even though they are not rendering service! Seems illegal to me but it's hidden in their service agreement. After 17 years of service this is the treatment I get? So glad I left them once I found out they will steal your money.

Stay away from this company, their app has flaws and bugs and will display “0$ due Dec 1st” etc and then say you are negative after the first and charge late fees and extra fees (bill went from 210 to 276). Definitely not worth it. This company blows. I will be switching once I pay the phone off the minute I do.

I normally don't leave a review but the problem with this company is too bad to ignore. Do not do business with this company. I was quoted one price, but never has it. Been that price. They will not honor the quoted price at the time of sale. They tack on fees. Policy fees, late fees, suspended fees. Do yourself a favor go somewhere else.

My experience with UScellular has been frustrating from start to finish. The product quality hasn’t lived up to the promises—they advertise reliable coverage, but in reality I’ve dealt with spotty service in areas where coverage was supposed to be strong. Customer service hasn’t been any better. Every time I reached out for help, I was transferred multiple times, given inconsistent information, or left waiting for answers that never came. Representatives were polite enough, but nothing was actually resolved. Simple issues felt like a never-ending loop with no real support. For the price they charge, I expected far more in terms of reliability and accountability. Based on my experience, I can’t recommend UScellular. There are other carriers who offer better service, better support, and far less hassle.

The service is awful. I had been with them for 28 yrs. The last yr or so has been horrible. No service at my house. Would have to get in my vehicle and drive several miles to get service. Everyday was spotty. Never new if my phone would work. I had 5 different lines with them. None of them worked properly at all. Service sucked. So I left after all those yrs. They use to be very good. Not anymore. Uscellular is terrible.

You have a store in White City Oregon. You also have an exceptional employee at this store. His name is Eddi. His service to customers is above and beyond. I wanted to personally let know what an outstanding employee you have. Thank you.