UScellular Reviews

US Cellular/T-Mobile is the worst!! Before the sale to T-Mobile they were a great company. Now we have absolutely lousy internet service. We were informed by T-Mobile that new internet equipment would be shipped to us, which never happened. Now, the current equipment quits all the time and customer service at Asurion says they have to send out a new router and modem. I was told I would receive it in 3 to 5 business days. It never came. I called back on day 8 and they could not even find a tracking number. I was assured they would EXPEDITE the order. Three days later I still do not have it. I called again and was told the EXPEDITING the order was denied, therefore my order would be received in 3 to 5 business days. This company sucks when it comes to customer satisfaction. I wish I could give it a NEGATIVE 5.

Ever since they went to T-Mobile my service is horrible. I can't even make calls with 4 bars. After I pay my phone off I will be switching service. I do not recommend UScellular anymore.

You can't hardly use the internet with these people. Mine constantly tells me I'm offline.

I had a lifeline account with US Cellular that I had for several years. I always paid for the whole year in advance. In February of this year I paid ahead for a year. About a month later I receive a message from them stating they had merged with T Mobile and since they didn't support Lifeline I would need to find a new service by the end of April. I did find a new service provider but had only gotten to use two months of the year I paid for.

US Cellular and many other companies encourage you to update, maintain, change and monitor your account online. And LONG wait times to speak to a representative almost force you to do this if you are able. I do it, we have an account, and yet - there are problems. My auto pay for the month of March bill did not get deducted from my account on the due date of 4/16. In the meantime on 4/21, I changed our payment method to a new account. In addition to the payment they did not auto make, they now removed my auto pay discount. In order to correct all of this, I waited over 45 minutes on line to speak to customer service.

Their customer service is terrible. I recently was on hold for 1 hour trying to find out when I would need to switch my account to T-Mobile. I also tried to call two different stores and no one answered and left a vm and never received a call back. Of COURSE I will not be switching to T-Mobile. There are many better options out there.

I was on a prepaid plan with UScellular. Received emails and texts stating that I had to switch to T-Mobile. I still had money in my prepaid bucket at UScellular and have not received any of that back. Not very professional on UScellular part. I have been with them since I started with a cell phone in 2001. Losing respect for the company fast.

I had already decided to switch to my dad's plan. Brandon kept saying my bill was going to be the same even if I didn't keep my original line. He was not helpful in getting my request processed instead he kept arguing with me to keep my current line. As I understand US Cellular wants to give us the best service. I don't believe it was that at this location. If he would have stated to me in the beginning if I would pay off my phone then it would be cheaper to be on my dad's plan instead of it being the same amount. I believe this could have been handled with better professionalism. There has also been previous issues at this location with that being said we will be taking our business to Waverly.

Where do I begin? Whenever I first started to pay for the service, which was Wi-Fi, it was nice because I did not have to have a person physically here to install the router. That relief quickly changed as the finer print that you don’t read when you sign contracts with them stated that it doesn’t matter if you don’t use any of your gigabytes and you cancel at the very beginning of your month and payment cycle, you will be FORCED TO PAY AND billed regardless meaning you’ll have to pay for an entire month YOU DONT USE/CANCELLED SERVICE WITH THEM. You aren’t even using the service, device, or Wi-Fi but these guys are so money hungry they’ll chase you down for that contract money!!

Terrible customer service. Terrible billing practices. Terrible phone service. The only thing good is the free line that I pay taxes on.

I’ve been with US Cellular since I got my very first phone in 2007, so it’s genuinely disappointing to see how far the company has declined, especially since the merger to T-Mobile. Since customer support was relocated outside of the U.S., the quality of service has gone drastically downhill. No matter how clearly or simply a question is phrased, it often feels like it isn’t understood at all.

I absolutely hate Us cellular & once my husbands phone is paid off completely like myself We are leaving this service permanently! I regret even suggesting that he join my line at a point in time. Everything about this service is terrible I have nothing positive to say! Service Is shit! The hidden fees, the cost constantly rising despite what they say you will be paying, the deals are trash promotions or whatever they call it trash! Now they changed the pay arrangement and how it works making things harder for everyone which is especially NOT right for existing customers who’s been loyal to their company for YEARS! I do not recommend you will be sorry.

Though I was unable to connect to my cellular service while overseas, I was still charged the international rate. This company considered me using MY DATA even though I had to piggyback off my son's hotspot in order to get any service whatsoever. Customer service is not willing to spread the bill out, considering I didn't think I was going to be charged for a service I couldn't even utilize. I will be looking for a new cell provider for my family of 6 as soon as possible. Extremely unhappy since merging with T-Mobile. Customer service has gone downhill. I don't mind paying for a service I enjoyed. However, US Cellular/T-Mobile left me stranded in Italy with no way to call for assistance. But you better believe I got the bill for it.

I went into the UScellular store on Koehler st. in Oshkosh. The gal that took my name was rude & unprofessional. She asked what I was in there for. Told her I thought it might be the battery. Instead of her having me speak with a sales rep, she told me to go to Best Buy or another store to get a battery. I asked about upgrading, but she didn’t answer my question. Then she went on and on about the protection plans. I left the store. When I got home, I realized I should have called Apple care. The rep did a diagnostic, checked battery. She said it had to be the charger. So I went to Best Buy & got a new charger. My phone works great! But I’d never go back. Worst customer service ever.

They have set me up for auto pay twice. Neither time did it work. Then they charged me late fees on payments. Also disconnect my service constantly. I tried 2 times to setup auto pay. They literally did it over the phone and said I was all good! Then when it didn't. They charged me more money. Then when I complained, they said I could set up auto pay online now! It's gotten to the point I just want out of my service with them for good. I guess I gotta get a lawyer to do that, since they are in breach of contract! Trust me run far far away from this company!!!

US Cellular makes everything absolutely difficult. Their user portal does not allow you to make any necessary changes. They make you call in and wait on only for 40+ minutes every time. Avoid US Cellular at all costs.

So from what the public has been told since us, cellular and T-Mobile has joined the service was supposed to get better. Well, I'm here to tell you it is worse. What am I paying for? This is by far the worst cellphone providing company on the face of this planet!

Anytime I upgraded phones we would always have billing problems. What made me terminate US Cellular is when they automatically changed my due date because so called T-mobile was taking over, and also two phones wouldn't work on network.. They are holding my refund hostage and told two different dates that I would get it and haven't gotten it yet..

I have been with US Cellular for 11 1/2 years now. I've always had great service with them UNTIL they switched over to T-Mobile. It has literally been a nightmare ever since. different bill amounts each month. The bill never ever stays the same like it used to. My bill due date has now been changed by US Cellular and T Mobile to the 28th of every month. For years I have always paid my bills no later than the 5th of each month. Everything gets paid early within the first week of every month except my US Cellular bill now. What is even worse I paid roughly $227 every month. Now it dropped down to $105 due the 28th which means T Mobile along with US Cellular has messed up my bill and bill cycle again. I'm sure I will get another bill usually in a text message and email saying "Amount pass due, please pay immediately".

Stephen ** was the most helpful and professional dealing with T-Mobile representatives on my behalf for over 2 hours even after being hung up on twice. He went above and beyond to help me get my account straightened out.

If I could give this company a zero I would. Too many fees, poor service, very bad customer service when handling issues. Very happy to have left. Also only way to pay final bill is to do it over phone and get charged another fee...

I was a customer of US Cellular for 5+ years. I received a notification that the Lifeline program was being cancelled as of the end of March 2026. The Lifeline program was something I enrolled in as I am disabled and have a very limited income. It saved me around 9 dollars a month. The program is being discontinued as T-Mobile is now a part of US Cellular. I went to a competitor who offered me a great program and it will save me a lot of money and that is without the lifeline program. I called US Cellular to let them know I am changing services as of today. They not only didn't even try to keep me as a customer but told me that I would still receive a full bill next month because today was the start of a new billing cycle. I cannot believe I am being charged a full month for a service I no longer have. I will never recommend this company.

The customer service is pathetic to be generous and they make constant excuses instead of finding solutions. Take your business elsewhere, here you will not be valued. They act as if they are mad they have to go through you to get your money.

Have been a customer for over 30 year. Shut my phone off because my bill was behind. Sent no notification that my bill was past due and was checking up on bill due to slow work week and seen I was behind by 200 for the month. Paid ASAP. They still shut phones off. Paid to get phone back up and running next day when I got paid and then they charge 25 per line to get them all back up and running. I have 9 lines and have had these for past 10.

Went into US Cellular office. Was told bill would not change by asst. Manager. Bill went from 128.00 up 200.00 more. Called customer service. Was helped by someone named Benny. He was very helpful. Worked and got my bill back down to 132.27 and now they have hiked it back up to 147.94. They stink with billing tell lies to people concerning bills and then will not fix it. I have been a customer for a few years and I am just tired of bills going up. Plan on leaving.

I had US Cellular for years. So first my phone got paid off, do you think they knocked the bill down. No they will charge you full amount. So I decided to call them and get my bill cheaper and was going to use their prepaid. I talked to them on the phone and she said come in to the us cellular store and they will help me. I went and then they said I had to go T-mobile. That ticked me off. So I have friends who have Straight Talk and they love it and wow I love it too. So I called us cellular back and she told me to cancel on the second for that's when the new billing cycle starts. We I got a bill from for 37.50 saying I owe that to them.. People look at their reviews and take your service elsewhere. I promise you will be glad you did

Terrible experience all around. Plans with this carrier are extremely expensive, and their customer service is frankly laughable. Customer support agents contradict each other constantly. You will be told one thing by one agent, with notes left on your account, and then be told something completely different by the next agent. They will make commitments to keep your service active via payment arrangements but then still shut your service off. I have been told word for word "that last agent should not have offered you the discount they offered and we are not willing to work with you."

Absolutely terrible cell provider, more expensive than the competition, dropped signal, and the billing department can't get anything right. After cancelling my plan they billed me for the next month and then threatened to send my bill to collections. I do not recommend anybody use US Cellular

I am extremely disappointed with Hannibal USCellular. This business lied, overcharged, and took advantage of my daughter, which is completely unacceptable. She was given misleading information and charged far more than what was agreed upon. Rather than being transparent and honest, they chose to take advantage of a young customer who trusted them to explain things clearly and fairly.

I would give them a negative star if I could!!! This is a terrible company. I have had multiple issues with them. 1. We moved out of their coverage area, so they would not let me update to my current address. So when my handicap dad’s phone broke, I had to call the store to authorize my mother-in-law to go in, purchase the new phone and then she had to ship it to me. 2. Because they would not let me update to my current address, I have had to have all mail sent to my mother-in-law who in turn had to mail to me. So I’m having to cover all expenses, when they are the ones who wouldn’t let me update to my current address.