U.S. Cellular Reviews

US Cellular's customer service and policies are so terrible. We switched an iPhone and iPad from T-Mobile to US Cellular and were informed that service on both devices was activated and about month later we noticed that the iPad has no mobile data and is still under T-Mobile despite us being charged 2 cycles for the activated service when we called they said it was probably that the SIM card was never removed so it couldn’t have US Cellular service so we asked for a refund for the months we were told service was activated and they refused saying “just because we don’t USE the service doesn’t mean it wasn’t active” and that they would only refund one month as a one time courtesy and we’d have to go into a store to get it ACTUALLY activated. It’s so ridiculous. To make matters worse the cell phone reception is so much worse than it was on T-Mobile. Complete trash.

I made the unfortunate mistake of switching to US cellular for both my wireless and home internet about 2 years ago. They lure you in with the promise of a free phone and brag up how great their coverage is. Both of these are outright LIES!! They charge me $190 a month for horrible phone coverage and internet that sometimes works and sometimes doesn’t. When you call customer service you will get pit on hold for at least 15 minutes then get some runaround then transferred to another “tech” who’s equally as clueless as the first one. In my case I was transferred to 3 different techs and the last one could barely speak English and was the most clueless and rude person I have ever dealt with. So after 2 hours and not a single solution to my problems I finally have given up. As soon as the new iPhone comes out I’m done with this bunch of scammers and idiots at US cellular and am going back to Verizon.

Horrible cellular and internet service provider. We used them for wi-fi in our rural area and cancelled because of poor service. Their cellular tower was constantly malfunctioning and they never attempted to repair it. We switched to Starlink, received better service and faster internet and cancelled US Cellular as an ISP. Now, they want to charge us $113 for an internet router that didn't even work half the time and only got up to 1 bar out of 5. Seems like they're trying to punish customers from switching from their crappy service to a company that actually cares about its customers. Avoid this company at all costs even if they're the only one providing service in your area.

They have locked me into a contract for two years otherwise I would no longer be a customer. They tell you the bill is $55 a month. Get your first bill. It’s outrageous but you pay it thinking that it’s just initial fees or what not. Gouging basically but isn’t that just common nowadays With these corporations? I really don’t know why we put up with it because things get worse. Coverage is lousy, speeds not that great, customer service can’t help you if you don’t remember your pin with any billing information probably because after a year they start doubling the price of your bill. My bill this month and $169 and that’s for one phone line just fees upon fees upon fees. If you are considering this terrible corporation, just know this if they did it to me I’m sure they’ll have no problem doing it to you.

I was with US Cellular for 20 years and when I switched to prepaid because of disability they wanted me to do autopay for a couple months, they were taking out 200 to 300 dollars out of my account w/o permission. Went to Canton store to ask why and they called the police on me. I was also paying for warranty plan and had been having nothing but trouble with my phone ever since I switched to prepaid, also had a lot of problems with dropping calls so I finally decided to switch to different company and my service is so much better and don’t have any problems with phone now? Switch because US Cellular is a horrible company to deal with especially when you go to prepaid for some reason and also took hours just to get make a payment in-store because they fired all their good help so they have people that didn’t know what they were doing and also didn’t care what they were doing? So so glad I switched from this horrible company!

My new Samsung Is a piece of CRAP. I thought I would wait a couple of months to give it a try. I did that and now I am sure it is Junk.!! I have been a U.S. Cellular customer and have consistency paid my bill in full and on time. I don't know what you can do but I am putting my faith in you to help me. Catherine

We’ve been with US Cellular for nearly 10 years and I can tell you they are not the best. US Cellular’s promotion is a joke. They have no reward to their current customers whatsoever. There’s always a catch. We live in a remote area so we don’t really have a choice but to use US Cellular for our cellphone and internet. We pay for a 5g unlimited internet but it is a hit-or-miss with 0 upload speed most of the time. My daughter and I traveled overseas last month and they charged us $15 per day for a service that we did not used. Our cellular data and roaming was set to off before we depart the United States. Our phones overseas was literally showing SOS. I was not surprised because their signal isn’t great in the US. I bought a local prepaid SIM card to used while on vacation and my daughter used my hotspot or wifi.

I will keep this as brief and clear as possible. I had a question about a final bill regarding a tablet. I went in person to a US Cellular store and spoke to a manager who showed me my final bill would be roughly $122 but told me wait for the paper bill and pay with a check. My final revised bill arrived and it was double. I called customer service who informed me they did not apply the final credit they owed me due to a screw up on their end, so my bill was double. I paid it in full. Now US Cellular says I still owe them the credit back since they didn’t apply it but sent as a prepaid credit card. That makes no sense since my final bill was double AND I paid it BECAUSE they didn’t apply the credit

US Cellular! We live four half miles line of sight from the internet tower and we do not get the service that it is advertised as we only get 4 GB download speed. Supposed to be 15 GB and yes they don't hold up their end of the contract in serving you with what they advertise as they don't want to help you out so you're stuck with price of equipment so we went with (Net Buddy) and it works fantastic!

One half to one bar of unreliable service for full prices. Nothing fixes this problem - calls to customer service, boosts, having my phone checked out. It's them. U.S. Cellular. Their service is unreliable. Because of this, I've missed urgent calls from friends and family and interview and doctor appointment reminders. I cannot rely on having service, God forbid I should be stranded or need help. I'm leaving this company for good soon. Going on a friend's plan and already checked the reception out.

BUYER BEWARE!!!! This is the absolute worst phone service provider out there. 90% of my calls get dropped, or won't even go through followed by a circle with the line through it at the top right corner. Says I'm not connected to a network. If I could give negative stars, I would. They'll say it's because of my area, but they still charge full price knowing they don't provide decent service in my area. Cellphones are the biggest rip off scam since taxes! And this company is the worst I've ever experienced.

I have been a U.S. Cellular customer for over 20 years and the service just keeps getting worse, their practices are deceptive and your bill is never what they say when you get a new phone. I upgraded to a new phone and was told my bill would not change, it went up over 50 dollars. I purchased a charger and case for the phone and paid cash yet there it is on my bill as well. Who is running this company and why do they not care about their customers…

I'm a current customer. I can tell you that customer service isn't consistent. There is always a surprise on my bill. I find out things after the fact now I'm stuck with their substandard internet service for 3 years. I get different answers every time I call. I'm the customer you are required to tell me all the details. It's not my responsibility to do your research and learn as I go all these new surprises. I strongly suggest to go with another company so you don't have the unpleasant experiences I've had. Don't say I didn't warn you. I've been with Verizon, Metro, Alltell and Boost and have never had this experience. I look forward to the day I can walk away. I would have given you zero stars but I had to give you 1.

Ever since we have used this company our bill goes up every month. They tell us it’s going to stay the same and it might stay the same for one month then the very next month it goes up. It was 60.00 higher this month.

US Cellular is not a cell phone company that I would recommend to anyone. I was with this company for many years. I think 7 years. Went to upgrade my phone which I was told I could do every two years. But I was told I could not upgrade my phone because my other phone was not worth that much even though they charged me 1100.00 for it when I got it. But I could buy a new one for another 1100.00 and sign a two year contract. So they wanted me to buy my new phone and sign a contract. I asked them what was the benefit to me. They said, "You get our service."

Never doing business with this company! I have over a million people in 4 groups at Facebook which I am the admin of and I will tell them what happened. I did cancel my service with U.S Cellular 6 months ago and they did send one last invoice which I was trying to pay. I did call to make the payment and they said they couldn't find my account because I had not account with them anymore, and that I needed to go to the nearest store. So I went to the store and the guy said they couldn't find me either and I needed to call another phone number where they never answered. I got tired of this game and next thing I know they did reported me and now my credit score when from 773 to 639. Exactly when I want to buy a house!!!! I am very very angry. I will make sure U.S Cellular gets some bad advertising. If a representative of U.S cellular can call me to fix this problem they can call me **.

First off, USCellular does not honor the military discount they supposedly have. If you decide to have any service with UScellular, DO NOT, DO NOT fill out any survey they send you. If you answer the their survey honestly and have any criticism, they will throttle back your service to 2G just like the old dial up service back in the 1990's. Honestly, I would have better signal on a cheap flip phone than my UScellular 5G WIFI and my 5G Samsung smartphone. I have never had any 5G signal on either even though I am paying for it. Never complain to UScellular or your service will get throttled back to dial up speed permanently!!! I have been a UScellular customer for 2 years until now where they punish me for complaints with dial up speeds. It took 23 minutes to upload a single photo of my UScellular contract to this review on their "5G" WIFI.

I have been with them for years. They started out fine. Decent signal and decent price. I could understand them wanting to kick me out of unlimited data because I used a lot and I had no WI FI. I canceled phone insurance to bring the price down and after a couple of weeks they put it back on. The other person on my plan left for another company and at first I was at a decent price. I now have WI FI so I thought it would stay good. Nope! They upped my fees and I have a bad signal.

Beware of US Cellular! The service is horrible, I was told by an associate if I have poor service don't use the phone unless I'm connected to wifi or find another carrier. Which now I am switching to another phone carrier. Customer service is horrible and when you talk to a customer service agent you can hear everything that is happening in their house - kids screaming, animals howling, hell I heard a roster crow one time for 15 minutes. I suggest staying away from us cellular, unless you want to pay for absolutely nothing.

I bought a phone two months ago. It's junk. This used to be a great company. Customer service is horrible people are rude. Been with them 20 years. They absolutely don't care. At this point any other providers would have to be better.

Their coverage area is abysmal and their policies are not well formed. Their data and phone plans are very limited. The customer service over the phone hasn't been bad (for me), but the company itself is awful.

The management there has to be the rudest person I've talked to. If I would have known my bill was going to be $200. Do you think I would have went from paying $120 from another carrier that I should have never left. Then she tells me her team wasn't trained correctly. WELL THAT'S YOUR JOB!! Seriously wouldn't recommend going there. Half way tempted to pay the 1,500 just to get out of this crappy deal.... NOT WORTH IT. FIND BETTER!!!!

Do not go to US Cellular. They have the worse customer service. I wanted to bring my phone and number to a new carrier because at the time I got my account and phone I was told you can use wifi calling anywhere. There is wifi. I have a business and I travel and need to be able to receive phone calls wherever I am. This turned out not to be true. I have been trying to get my cell phone unlocked for 4 days now. The phone is completely paid for and every time I call I get a different answer. 1st day "phone is not locked", 2nd day "submitted request will be unlocked by the end of the day", 3rd day "it can take a max of 48 hours to unlock", 4th day it can take up to 72 hours to unlock." Meanwhile new month started and they don't prorate! Still not unlocked!

They discontinued my auto pay, then told me that I would be charged a fee to pay by phone. I was unable to pay online and was told I could pay at a store, so I wasted a trip only to be told I would still be charged the fee. I filed a complaint with the BBB, and they told me they would waive the final fee to resolve the complaint. When I called to pay, I was told they could not waive the fee, that I could mail the payment, but since the bill was due that day, I would be charged a late fee. Will absolutely never go back to this company.

After 3 hours on the phone they could not port my number over and wanted me to drive to a store to try to figure it out. I canceled before it started! The worst and I’m going to go to T Mobile tomorrow!!

3 days in on the billing period I Paid everything off to lower my upcoming bill. Absolutely no change still $265 even though everything was paid off. Was told installments charges would be dropped. Looking into switching companies. Installment charges on something that is paid off. What about customer loyalty, Nice. Going to be cross posted so everyone can be aware. Guess there will be an update when I switch. Since I’m hearing something about hidden charges when you switch.. odd you can’t post a review on their site.

I do not generally write reviews if unnecessary. This one is for people who want to understand the process and not get trapped. Got US cellular Internet service for ZIP Code 73439 in December 2023. The sales agent in the store in OKC checked the zip code, and mentioned the service will work well. I happily got the service; which was necessary for me to monitor the security cameras for my remote home. And of course, use internet and be able to stream (the basics every company provides). I’ve been battling since the time.. I get the service-speed of 0.4 MB per and 0.9 mbps for upload and download, respectively (Welcome to 1990’s!!). Pay 89 dollars a month for this crap service is not acceptable, at-least in today’s modern time. They have troubleshooted multiple times in the last two months -nothing worked.

This is the worst company I have ever had service with, They tell you one thing then lie to you when you go in to question them, they said they would provide a free phone because mine was 3g and would not work anymore, went in, got new cheapest non smart phone they had, they said it was free no obligation, then I go in about my bill and they said I still owed $287.00 on the free phone, how do you still owe $287.00 on a free phone, they are a bunch of dishonest crooks

I have been a loyal US Cellular Customer for 37 years. Never switched. Not once. Honestly quite happy. A couple of bumps along the way. Today nearly caused me to question just how gluttonous a company could become to treat a customer that has paid them about $75,000 over the years for one item phone service. Due to a rather long odd situation without my knowledge I went over my 20 gig data plan. Now 7 hours later and all my lost time and money as US Cellular's mismanagement and unscrupulous ways prevented me from working I now know that they throttled my internet. It was coming in partially and hanging up. Reminded me of the old dial up.

Don't pay for this service, it's terrible and they won't refund you if it doesn't work. I paid them for over a year and it never worked, this was for a vacation home, they tried to fix but couldn't. They told me prior to ordering service they had great coverage in my area... They ended up giving me 71.33 back and said I should feel lucky... Terrible company and terrible service, look other places, many options available. I now have Starlink and it works great!! Good luck