UScellular Reviews

I have been with US Cellular for 11 1/2 years now. I've always had great service with them UNTIL they switched over to T-Mobile. It has literally been a nightmare ever since. different bill amounts each month. The bill never ever stays the same like it used to. My bill due date has now been changed by US Cellular and T Mobile to the 28th of every month. For years I have always paid my bills no later than the 5th of each month. Everything gets paid early within the first week of every month except my US Cellular bill now. What is even worse I paid roughly $227 every month. Now it dropped down to $105 due the 28th which means T Mobile along with US Cellular has messed up my bill and bill cycle again. I'm sure I will get another bill usually in a text message and email saying "Amount pass due, please pay immediately".

Stephen ** was the most helpful and professional dealing with T-Mobile representatives on my behalf for over 2 hours even after being hung up on twice. He went above and beyond to help me get my account straightened out.

If I could give this company a zero I would. Too many fees, poor service, very bad customer service when handling issues. Very happy to have left. Also only way to pay final bill is to do it over phone and get charged another fee...

I was a customer of US Cellular for 5+ years. I received a notification that the Lifeline program was being cancelled as of the end of March 2026. The Lifeline program was something I enrolled in as I am disabled and have a very limited income. It saved me around 9 dollars a month. The program is being discontinued as T-Mobile is now a part of US Cellular. I went to a competitor who offered me a great program and it will save me a lot of money and that is without the lifeline program. I called US Cellular to let them know I am changing services as of today. They not only didn't even try to keep me as a customer but told me that I would still receive a full bill next month because today was the start of a new billing cycle. I cannot believe I am being charged a full month for a service I no longer have. I will never recommend this company.

The customer service is pathetic to be generous and they make constant excuses instead of finding solutions. Take your business elsewhere, here you will not be valued. They act as if they are mad they have to go through you to get your money.

Have been a customer for over 30 year. Shut my phone off because my bill was behind. Sent no notification that my bill was past due and was checking up on bill due to slow work week and seen I was behind by 200 for the month. Paid ASAP. They still shut phones off. Paid to get phone back up and running next day when I got paid and then they charge 25 per line to get them all back up and running. I have 9 lines and have had these for past 10.

Went into US Cellular office. Was told bill would not change by asst. Manager. Bill went from 128.00 up 200.00 more. Called customer service. Was helped by someone named Benny. He was very helpful. Worked and got my bill back down to 132.27 and now they have hiked it back up to 147.94. They stink with billing tell lies to people concerning bills and then will not fix it. I have been a customer for a few years and I am just tired of bills going up. Plan on leaving.

I had US Cellular for years. So first my phone got paid off, do you think they knocked the bill down. No they will charge you full amount. So I decided to call them and get my bill cheaper and was going to use their prepaid. I talked to them on the phone and she said come in to the us cellular store and they will help me. I went and then they said I had to go T-mobile. That ticked me off. So I have friends who have Straight Talk and they love it and wow I love it too. So I called us cellular back and she told me to cancel on the second for that's when the new billing cycle starts. We I got a bill from for 37.50 saying I owe that to them.. People look at their reviews and take your service elsewhere. I promise you will be glad you did

Terrible experience all around. Plans with this carrier are extremely expensive, and their customer service is frankly laughable. Customer support agents contradict each other constantly. You will be told one thing by one agent, with notes left on your account, and then be told something completely different by the next agent. They will make commitments to keep your service active via payment arrangements but then still shut your service off. I have been told word for word "that last agent should not have offered you the discount they offered and we are not willing to work with you."

Absolutely terrible cell provider, more expensive than the competition, dropped signal, and the billing department can't get anything right. After cancelling my plan they billed me for the next month and then threatened to send my bill to collections. I do not recommend anybody use US Cellular

I am extremely disappointed with Hannibal USCellular. This business lied, overcharged, and took advantage of my daughter, which is completely unacceptable. She was given misleading information and charged far more than what was agreed upon. Rather than being transparent and honest, they chose to take advantage of a young customer who trusted them to explain things clearly and fairly.

I would give them a negative star if I could!!! This is a terrible company. I have had multiple issues with them. 1. We moved out of their coverage area, so they would not let me update to my current address. So when my handicap dad’s phone broke, I had to call the store to authorize my mother-in-law to go in, purchase the new phone and then she had to ship it to me. 2. Because they would not let me update to my current address, I have had to have all mail sent to my mother-in-law who in turn had to mail to me. So I’m having to cover all expenses, when they are the ones who wouldn’t let me update to my current address.

No international service. Charged me $1400 to pay off my cell phone stating they then could unlock the eSIM so I could get a SIM card that work internationally to then be told, "Oh yeah we can’t unlock until you’ve been with us longer."

I only had the service for a few months. I always paid my bill, but the price was high! The service was not great in my area. On my last bill of 7 dollars. I was charged a 7 dollar fee. So glad to never have to deal with USCC again!

⭐ 1 Star. Nothing but issues with US Cellular. Billing errors, poor communication, and inconsistent information from customer service have made this one of the most frustrating experiences I’ve had with a wireless provider. Most recently, my line was manually suspended without my request, and when I asked about it, customer service admitted there was no record or notes showing I ever asked for the suspension. Yet I was still charged for the service. I’ve had to spend far too much time chatting and calling just to get basic answers. Customer service representatives often contradict each other, and resolving problems feels like pulling teeth. Issues that should be simple take days (or longer) to sort out, if they get resolved at all. I would not recommend US Cellular to anyone looking for reliable service, transparent billing, or dependable customer support.

Been a US cell customer for over 20 years, had problems with service that have gotten worse lately, called tech support- their advice, leave us cell and get service somewhere else. Refused to turn in a ticket, said would write a "report" they could look at later. I know multiple people in my area are having same issues as well. So even by us cellular's advise do not use them.

I've been with US cellular for years... Now the service is extremely poor... Got a new phone when it said 1000.00 off any phone... That didn't happen... I was lied to.. My bill was 199.00 a month and 3 weeks later it went to 205.00... I'm trapped in a contract now..but when it's over I will be gone from US cellular... Beware of what you are getting into when you go to US cellular for a phone.

I wish I could leave negative stars, I would. We've been with US Cellular for at least 15 years. I believe they sell you blemished phones because every phone we've ever received was junk. They rely on you using wifi data because their internet is like dial-up instead of 5 G. The Only reason we stay is we're waiting for the day a new carrier comes into our area that has service. Stay away from US Cellular.

Today I was assisted by Stixx ** at the New Berlin store. I am a 75 y/o woman who is not very tech savvy and she treated me with the utmost patience and respect. I purchased a new cell phone and she transferred my service from Spectrum to US Cellular. She moved everything from my current iphone to the new android phone that I picked out. She patiently answered all my questions. My contacts list wouldn't transfer, so she copied my contacts to my new phone, saving me untold time in copying it myself. I can't remember the last time I had such good customer service. Thank you, Stixx, for making this a very pleasant experience.

Tolly at the Rock Island Il office helped me. He did really well with explaining everything and when the sale was done said if I needed anything to call. He even came out to my car to help me get it hooked up. I was very happy with my new phone and his service.

With the sell out to T-Mobile I was told my bill would go up around $20 a month so I got a new provider with a much better deal. Us cellular sent me a bill for my monthly payment due, I called and found out they do not prorate but charge you the full amount even though they are not rendering service! Seems illegal to me but it's hidden in their service agreement. After 17 years of service this is the treatment I get? So glad I left them once I found out they will steal your money.

Stay away from this company, their app has flaws and bugs and will display “0$ due Dec 1st” etc and then say you are negative after the first and charge late fees and extra fees (bill went from 210 to 276). Definitely not worth it. This company blows. I will be switching once I pay the phone off the minute I do.

I normally don't leave a review but the problem with this company is too bad to ignore. Do not do business with this company. I was quoted one price, but never has it. Been that price. They will not honor the quoted price at the time of sale. They tack on fees. Policy fees, late fees, suspended fees. Do yourself a favor go somewhere else.

My experience with UScellular has been frustrating from start to finish. The product quality hasn’t lived up to the promises—they advertise reliable coverage, but in reality I’ve dealt with spotty service in areas where coverage was supposed to be strong. Customer service hasn’t been any better. Every time I reached out for help, I was transferred multiple times, given inconsistent information, or left waiting for answers that never came. Representatives were polite enough, but nothing was actually resolved. Simple issues felt like a never-ending loop with no real support. For the price they charge, I expected far more in terms of reliability and accountability. Based on my experience, I can’t recommend UScellular. There are other carriers who offer better service, better support, and far less hassle.

The service is awful. I had been with them for 28 yrs. The last yr or so has been horrible. No service at my house. Would have to get in my vehicle and drive several miles to get service. Everyday was spotty. Never new if my phone would work. I had 5 different lines with them. None of them worked properly at all. Service sucked. So I left after all those yrs. They use to be very good. Not anymore. Uscellular is terrible.

You have a store in White City Oregon. You also have an exceptional employee at this store. His name is Eddi. His service to customers is above and beyond. I wanted to personally let know what an outstanding employee you have. Thank you.

We went in for the 190 a month program and they were going to pay off all our phones from AT&t. We went in and signed up two months ago we are still waiting for the check to pay off her old phones, and our first monthly bill is $242 instead of $190. So as of this moment their campaign appears to be fraudulent to me and the salesman sat there and told me it would be $190 a month and that will include insurance. Also now they are advertising that same program for $90 a month and I asked him about that and he said that doesn't include the insurance on the phone but yours does for the 190 yet it was still $242. So don't believe anything they say. I was going to buy my Wi-Fi through them if they had come through on any of this stuff but I am going to switch to Whisper internet instead.

Prices go way up after the promotion and they do not have any promotions to encourage people to stay. Don’t fall for the $90.00 promotion. I thought I would give UScellular a chance. The connection is poor for wifi.

WARNING: FRAUDULENT INTERNET SERVICES. UScellular advertisement for high speed and unlimited data 300mbps based on 341 BBB complaints verified scam. The actual speed is 8mbps to 100mbps. When contacting customer service you are placed on hold 1-3 hours. You will be instructed to restart your router this will not work. They will replace your router. This will not work. They will give you a Sim card that will not work. The UScellular contract states that you can return the equipment within 11 days if it will not work. This is fraudulent as you will be instructed that you can't return your equipment and cancel your service until you pay $500. Lesson learned to always read the BBB complaints before signing the contract.

Bait and switch, they tell you your bill will be one thing and it's not, the promise to remove cost of hook up, and other. Not true DO NOT Believe!! Then they tell you they will buy out your phones takes 7 to 10 days, not true still waiting After taking my bill to the US Cellular to help me do it and he said not a problem and copied my bill from previous cell company and sent it in. 3 weeks later said they send an email need more info, US Cellular and me sent the whole bill, I can't give them anymore info that they received on the bill that I sent them. I regret switching, I have never changed services, I don't trust this company.

I have US cellular. I am barely able to connect to write a review. I am very rarely ever able to use Safari to look up basic things on google. I need my phone to speak with physicians and make important calls. I consistently am losing service, dropping calls. Looking for a different carrier!

I have been a customer for over 20 years and have never been more frustrated with this company than I have been over the past few years. Promotions are not as they are described when changing plans. Two bills printed in one month due to 20-day billing cycle, is how they set mine up and can't seem to change it, in order to get my promotions. 3 free accessories are not free as stated when purchasing new plan, and my calls drop often, even under the "BEST Wifi" package, that you must pay extra for. Yes! There is a good, better and best package for WIFI now. I'm continuously on the phone with this company spending an hour at a time on the phone, and each time I call it's totally a different outcome. No one seems to be knowledgeable about resolving issues with plan, or even the total due when I call in due to promotion issues. Frustrated and disappointed is an understatement! I feel like everything is a hidden fee with US Cellular now!

I have been a loyal visit customer for years. I really hate having to get a new phone. Told one thing in the store and the opposite happens. "Oh your bill will go down not up." Bull! "No activation fees," Bull! So over them! The new customers are treated better and get better deals. How about taking care of loyal customers? If we just didn’t get new phone, we’d be gone. Next time we’ll go elsewhere.

Absolutely unreliable and a waste of money. I installed in a vacation home. After working for 2 months it only worked intermittently. Customer service was useless!! I canceled after 9 months and kept getting billed. The worst experience of my adult life with a company.

This is now the fourth time I've tried to resolve unwarranted charges on my plan. I finally talked to someone in the "escalation" team who was incredibly rude, talked over me, and then hung up on me as I was trying to explain my problem. I had brought my phone to Europe but kept it shut off except for jumping off internet connections in my hotel room. I was charged $15 per day I was there even though I never made a call or texted. They are scam artists and their customer service is even worse. STAY AWAY!

I pay $272 a month for 4 lines, dropped calls, calls that won’t go through, texts may or may not be sent/received, it’s hit or miss if the apps will load. I use my phone to clock in/out of work and have trouble clocking in/out 50% of the time because I’m offline while my phone shows I have 5G. I wish I hadn’t added the two extra lines in May and signed a contract. I also am still paying installment payments on a “free” phone. Customer service in store says they will work on it and call me back. Never get a call from them. Online customer service has no solution other than to keep turning my phone off for two minutes and turn it back on and put it on airplane mode for 2 minutes which may or may not temporarily help is extremely problematic when I have a 10 minute clock in window. Can’t even open the USCELLULAR app.

Nothing but lies and double talk. VERY RUDE STAFF at Beaver Dam Wisconsin store. Purchased phone on 10/20/23. Set up phone plan with my own phone number. 3 Days no phone service, the associate had assigned a new phone number and did not inform me. So I had no service for 3 days, went back in, had to get ahold of the. Regional manager because of the stupidity of the people at the store on Spring Street in Beaver Dam, Wisconsin unqualified, not trained. They sit around and play with their phones all day long.

Liars and cheats. I ported 3 numbers out, paid all my phones in full. I used 1 day of the month and got charged for the full month for all 3 phones $354 because I used 1 day of the billing cycle, because THAT'S THEIR POLICY. These billion dollar corporations love screwing hardworking people. Go to Spectrum, they are $30 a month. Then I only have 2 lines now and I get charged $1000. I call in and the customer service guy can't figure out why that is and they had to create a ticket to have it looked into. I hope that other people who have this happen to them report them to the FCC. I paid 17 payment on my phone at $50 a month and then paid $967 to pay it off in full and then they charge me again for that same phone number for the same amount again. I will end up suing them if they don't take that charge off. Do not go with this company. They will screw you!

US Cellular Home Internet is unstable, intermitting and pathetic. Charter Com at least is stable and consistent for a high price. If you are trying to get to a platform, good luck with USC. On a scale 1 to 5. I give UCS barely a 2 rating. They shouldn't be allowed to market this junk.

USC is a company that needs to treat their customers better! I got service for in end of July but had to cancel in Sept 12, 2025 for bad service. Paid $187 for my first bill (July-Aug). Just paid my second $199 for (Sept). Now, I have one more bill for some reason. Could not get service in my one-level office building. I guess 500+ is good for 2 months of cell service!