Tracfone Reviews

As a senior and former ** customer, I have enjoyed great value with 3 Tracfones over years. Service plans are cheaper than ** rates and phone deals with service plans are reasonable. Unlocked Tracfones at Best Buy are priced double to triple website prices showing high demand for phones. Phones have withstood dropping multiple times and have held up for years. My most recent purchase was furnished with online expert assistance guiding the purchase product for a phone carrying over my present phone plan. Website guidance is outstanding with helpful customer service representatives and security has always been excellent. I know I have saved hundreds dropping my ** plan and switching to Tracfone. T

I needed to transfer my old phone number to my new number. However I had lost the old phone. After I got in contact with Marilie on customer support, we were able to figure out this big issue and successfully transferred the old number to the new phone. Marilie showed great patience and support.

My wife and I have been with Tracfone for over 10 years now. We are retired, travel at least 9 months of the year and have never had any negative issues with service anywhere within the US. Back in 2022 we were forced by outside forces to give up our simple flip phone and get a smartphone so we could access tickets, etc. on our phone. Tracfone was extremely helpful during our change over and we have had no problem whatsoever with their customer service. We pre-pay annually and the price for unlimited talk, text and the tiny amount of data that we require is literally pennies on the dollar in comparison to the plans offered by the "big boys". We would not even consider any other cell service.

I have bought TracFone basic phone in spring 2015, used for one year until spring 2016 then switched to other providers. This phone work good. No loss of signal. I hardly use Internet there as I used laptop most of time in 2015 before bought and use my own smartphone in 2016. This help me a lot because I on fixed income pay $450 rent and $30 DSL internet. So I try to save money by not spend $45 monthly plan on Straight Talk (that time ST only offered $45 plan with limit data). I have bought 1 year plan that cost $100 cover 365 days, Estimate 1,200 minutes of talk and texts after doubled or tripled deal. I don't remember. I mostly use that to communicate with my grandma (8-15 minutes each texts per day) and sometimes to my siblings but I mostly use FB Messenger for unlimited conversation with them and my FB friend.

I would like to say a BIG THANK YOU to Rena in customer service, she had wonderful patience to help me activate a new phone for my 85 yr old father. I could not have done the transfer from old (flooded phone) to new without Rena. Customer service is so important to have someone answer in person, Speak English, and knowledge of how to resolve issues. My family has been TracFone owners for YEARS. Thank you again. RENA. Father is happy with new phone.

Been a Tracfone customer for years but sadly the quality of service has taking a nosedive in the last few years. Between Verizon not supporting the infrastructure and the website constantly going down and customer service not listening to what you are asking for it is hard to recommend them anymore. Last time I bought air time stores in the area stopped selling the 1 year limited cards and their website wasn't showing the plan either so I contacted CS. After confirming it was the Set talk/text/data and NOT an unlimited plan I bought and the phone was showing UNLIMITED. Told the CS rep I wanted to reverse the charge because it was NOT what we had discussed and was told it would take 7-10 days to process. 10 days later I was told because it had been 10 days they can't undo the transaction anymore.

Terrible customer service. Their website is very poorly done, and full of errors in the account management section. I had a secondary phone, on which I let the service lapse on purpose. Tracfone instead cut off service on my primary phone, leaving my secondary phone working. The phone support people are not much help at all. I've been a customer for 20 years, and the support has gotten worse and worse over that period. You get what you pay for, I suppose. It's the cheapest way to have a phone, when it works. I may have to leave Tracfone if they don't get their Shi'ite together, though.

How did I supposedly use up all my Texting Data for the month of March 🤨 when it was supposed to be Unlimited. 🤔🧐

I was a TracFone customer over the years. I finally gave up. Customer service is less than terrific. You will not get someone who is a native English speaker and good luck getting them to understand what you need. I needed to be able to use my phone in Europe and found that that was less than easy or possible. If you want low cost and no frills. Go for it. But if you need more than basics go with a name wireless carrier. By the way I left with thousands of minutes, texts, and data. What a waste.

Have been with Tracfone for 11 years and service etc was good. Was on an autopay type plan and cost did not change much over that period. Last month I noticed on my credit card that the price had doubled. Went to the website and sure enough was now on what was called a basic plan, which I had never heard of, and certainly would not have accepted had it been offered. After a 30 minute phone call was advised they would cancel my current basic plan, the one I did not want, then I would need to reapply for a new plan. All of my accumulated data, which was considerable, seems to have vanished.