Tracfone

Paid $199 for a one-year plan of 'unlimited' calling/text included in price, per description. One month plus + 3 days BEFORE stated on home page and payment records -end of service - 'unlimited' calls are recorded at [0] remaining. Not the definition of 'unlimited' to be found in Websters, Concordia or any other possible version of dictionary nor fact. The person on customer service was an utterly pointless experience. Could not justify how 'unlimited' could run out before end of service date. She said she was 'connecting' with persons 'higher up' and literally just putting her headset on hold and returning to repeat same nonsense.

I bought new 1-year airtime and 2000 minutes. It appeared at the Tracfone app but it stayed the phone is inactive. When I called somebody it said only the old, left 60 mins. So I asked an American friend to call the customer service, because my English is not so good. We spoke to 3 different representatives. With the first one we spoke about an hour. Then he told us he has to find out the problem, he will call back in 20 minutes. Never did.

Canceled subscription w/ 6 months remaining & cannot obtain refund. They ask security ?'s which I know are correct & they tell they are incorrect. They just are trying to keep customer's money. No recourse.

I was promised that I could edit my own profile. NOPE. One agent said she'd changed my profile info for me (after 40 minutes on the phone) and the incorrect info is still there a day later. I hear either "our system is down" or "that part of the webpage isn't working right now." How do these people stay in business? I have no coverage where I live. I could give this phone away to a homeless person, and he'd give it back. Utterly useless. I had a problem while in roaming mode, after TWO WEEKS of calling and waiting for a response, I actually solved it myself. Until then the phone didn't work at all. It didn't work when I needed it most, a family member was hospitalized out of town and I couldn't use the phone at all. Not dependable, not convenient, agents can hardly speak English, the info they convey is inaccurate.

Trying to port my cellphone number to a different carrier. Tracfone says I have to give them the account number to do it. On my account page the number shown as my account number is not correct. So I called Tracfone to get my correct number. They verified I was me through text code confirmation and 20 questions. After which they told me they could not tell me my account number. So, I can't port my number without the account number which they have but will not tell me even though I called them from my phone and they verified I was me.

I have two Tracfone and find the cellular service adequate for my needs. I called into Customer Service to ask two questions.

Between endless transfers, it takes hours for them to understand and accomplish what should be rudimentary for agents working for a cellphone company. Tracfone has the worst customer service of the cellphone providers I've used. Chat is unable to help with most issues. The call center hires people who don't know what they're doing and don't care, and it's all done overseas - possibly with bad training and very low pay, so that the caller is stuck with the worst, most spiteful, slowest of customer service representatives who may not even speak the same language well enough.

Customer service reps are great -- but they try and try to help you for a service that just doesn't work! I tried for two days with customer service reps to troubleshoot the problem, and nobody could solve it. I was never able to get mobile data to work. So my one star is for the reps, but I can't give any more stars to a company that sells a product that is so overwhelmingly faulty.

The phone's SIM card will not connect to any cell network. The website support page shows errors, but won't work. The call center kept asking questions like "how many bars do you see on the phone?" This despite my repeatedly telling them it was not connecting to a network. I finally got to a second level technician, who asked more questions like "how many bars do you see on the phone?" Finally, when the tech could not fix the problem, I was told my account was still activating and this could take up to four hours.

Renewed my prepaid phone service just to have it not work since "reactivation." Used their website chat service to try to get help - got walked through a tedious "troubleshoot" process where they talk down to you and treat you like an idiot. When the process doesn't work- because their service doesn't work- they tell you they have to escalate the issue and will call you back: and they never do. So when you call them, they walk you through the whole "troubleshooting" again- the whole time being condescending and sarcastic and then asking you why YOU're giving them an attitude when you get upset with theirs.