Tracfone Reviews
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About Tracfone Wireless
Tracfone Wireless is a budget-friendly cell phone service provider that lets customers keep their own phones, customize their plans and enjoy the flexibility of a prepaid plan. Customers never have to sign a long-term contract and can carry unused minutes, text and data over to the next month. Tracfone offers simple, transparent plans that don’t include overage charges or hidden fees.
- Customers can keep their phones
- Multiple plans available
- Low monthly rates
- Not compatible with all phones
- Slower data speeds
Helpful Reviews
What is Tracfone Wireless?
Tracfone is a nationwide prepaid cell phone service. It lets customers keep their existing phones and numbers. Customers in the market for a new phone can browse the large inventory of name-brand phones, including LG, Samsung, Motorola and Apple. Tracfone phones can be purchased at a discounted rate, and shipping is free.
Some plans can be set to refill automatically, while others require manual refills online or at a Tracfone location. Customers can add extra features to their plans, such as global calling or additional minutes, text and data.
Other features that can be added to a basic plan include lost and stolen phone coverage and mobile protection. These services act as insurance in case your phone is lost, stolen or damaged.
Tracfone offers a wide selection of name brand phones, many of which are great for kids and seniors.
Tracfone Wireless plans
Tracfone Wireless offers a variety of plans at different price points. Some of the most popular plans are:
| Length of plan | Minutes/text | Data | Monthly price* |
|---|---|---|---|
| 30 days | Unlimited | 3 GB | $30 |
| 30 days | Unlimited | 2 GB | $25 |
| 365 days | 1500/1500 | 1.5 GB | $125 |
| 60 days | 750/1000 | 1.0 GB | $35 |
| 30 days | 500/500 | 500 MB | $15 |
*At the time of publishing
Many plans are $5 to $10 cheaper than the listed price when you sign up for auto-refill. If you want to add global calling or more minutes and texts, you can purchase add-ons. Tracfone Wireless also offers student discounts.
Tracfone Wireless has plans for smartphones and basic phones and plans designed for people who talk and text more than they browse the internet or stream music. Basic phone plans range from $10 to $100 a month, and smartphone plans range from $15 to $125.
Customers can use their compatible phones with Tracfone Wireless or purchase one through the company. Customers can purchase basic flip phones for $20, older Galaxy phones for $30 and iPhone 7s for $240 along with many other phone options at different price points.
How much does a one-year Tracfone card cost?
The one-year smartphone plan costs $125 at the time of publishing. This is a one-time purchase that covers your wireless service for 365 days. The auto-refill price is $118 at the time of publishing. With this plan you receive:
- 1500 minutes
- 1500 texts
- 1.5 GB of data at 4G LTE Speed
- No contracts
Customers can purchase refill cards at Walmart and Target, over the phone or at one of the 70,000 Tracfone locations nationwide.
Tracfone Wireless FAQ
What network is Tracfone?
Tracfone Wireless uses a mobile virtual network operator that includes Verizon Wireless, AT&T Mobility, T-Mobile US, Sprint Corporation and U.S. Cellular.
Is there an unlimited plan for Tracfone?
Yes. The StraightTalk service offers 30 MB of data and unlimited calls and texts for $45 per month.
Does Tracfone Wireless charge for Wi-Fi?
No. As long as your phone is active and has Wi-Fi capabilities, there is no charge.
What is Tracfone Wireless compatible with?
Tracfone Wireless will work on GSM Unlocked phones, AT&T-compatible phones, T-Mobile-compatible phones, Verizon-compatible phones and some CDMA Technology-compatible phones.
What is Tracfone’s coverage area?
Tracfone has extensive coverage on the East Coast of the county and central states, with less coverage in the mountain states and on the West Coast.
Still have questions?
Is Tracfone legit?
Yes. Tracfone Wireless is a trusted and reliable cell phone provider that lets people stay connected without signing long-term contracts. Its affordable monthly plans offer basic features and are ideal for those who do not use their phones all the time.
Tracfone Wireless Reviews
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Reviewed May 12, 2026
Was told that I qualified for a free phone because of customer loyalty. Never received or heard about the phone and it’s been over a month.
Reviewed May 12, 2026
I’ve used Tracfone for 6 years. Purchased a new phone through Tracfone. Tried to get old number transferred to new phone. Started with the 611611 which they advise you to use. Tried 4 times. Ended up calling, after 3rd attempt, finally got a heavily accented person with so much background noise from the calling center. This process took over 2 hours. So much frustration. Like most all reviews, if you need something, help is almost nonexistent. Terrible, awful customer service. Do not sign up with them.
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Reviewed May 2, 2026
I liked Tracfone until I bought the TLC 3 flip..... complete garbage. Never had a problem until TLC tried 2x..., same problems no signal or weak signal and I live in a strong signal area.
Reviewed May 2, 2026
Since Verizon took over the website is horrible...error message after error message trying to purchase add-ons. Fix it already!!! It's been months.
Reviewed April 28, 2026
Where to begin? I have been a Tracfone customer for many years and had few problems, but that has changed since I purchased a new phone from them in March. First, my existing data balance did not transfer to the new phone, and it was a sizable amount. I chatted with 3 different agents, none of whom were able to help. I talked with 2 agents until my call was disconnected.
Then I got a survey asking me to rate customer service, while they were apparently unable to recontact me to continue helping me. After stewing for about a week, I called one more time, and this agent said at first she could find no evidence that I had no data from the old phone. I told her that was unacceptable. She talked to someone else, and they miraculously found about half the data, so I accepted them. Now, a week or so later, I began getting notifications occasionally that texts could not be sent or received. I chatted with an agent who told me the plan on the new phone was not set up for auto refill, although I was assured earlier that it was.
She set me up for auto-refill for the same plan my husband has, but now that the charge has appeared on my card, I see that I am being charged more than my husband. If I could change carriers, I would have done that a week ago, but Verizon has changed their policy for unlocking phones. With the advertised "no contract" Tracfone plan, I have to complete 365 days of paid service before I can leave Tracfone. Be assured, when I complete that time, I will immediately leave Tracfone.
Reviewed April 27, 2026
Had TracFone over 20 years. Think time to change. They changed their tracfone site and can't do anything on it. Use to be great and easy till they changed in March. Use different company. Not tracfone.
Reviewed April 20, 2026
I have been a TracFone customer since 2006 and until 2026 received exceptional service and customer service (CS). I have three TracFones and refilling them and dealing with CS has become an absolute nightmare. The once easy online transactions have become almost impossible to navigate. I've attempted to refill one of my phones online multiple times (my service expires today) and it has been impossible. I finally called the # stated and I'm the 43rd person in line - that is appalling customer service. Also, based on personal experience I will be cut off long before I'm able to speak with a representative. I don't like to call them as I'm hearing impaired. Do better TF.
Reviewed April 18, 2026
Wanted to transfer current account minutes and texts to a new phone. Old phone damaged and unusable after 10 or more times getting switched to many departments and people. Finally, they discontinued my number I had for many years. And robbed me of 15,629 min. and 1195 text min. that I had collected over many years. I had never had this difficulty before with TracFone. I will be searching for a better service provider and pursue getting my money that I paid back for what they took. (deceptive trade practices).
Reviewed April 16, 2026
If I could give negative stars I WOULD! I called to remove a line from my plan, as that person is now deceased, and they said I had to pay the full bill (for both phones) before they could remove the line. I spent 45 minutes on the line with a customer service agent (using my daughters phone because mine wasn't receiving calls because of the payment) and the customer service rep continuously tried to send security codes to my phone...it's like she wasn't comprehending that my phone didn't work. After about 35 minutes she finally got the line removed from my plan, then needed to set up new billing information...and it took another 5 minutes of us repeatedly sharing the mailing address because "the zip code is not valid"...No, you're not valid.
My daughter was assisting on the call and was so fed up she actually had to tell the agent that the address is the exact same as the one on the account, she could just look at it an see what she was doing wrong! I was asked to try to make a call on my phone, shut off and restart the phone (had to do that 3 times) to make sure the phone was working.
At the end of the call, after explaining that I needed to leave, she proceeded to try to sell me on phone features that I'm "not taking advantage of". That's when I hung up on her. I believe that 99% of what I needed help with today could have been taken care of in 15 minutes, but after every single step the rep took she needed to come back on the line to say "thank you for patiently holding on the line" and then explain the step she did before moving on the the next step. And half the time she had messed up that step and had to go back and do it again! One thousand percent recommend going with ANY OTHER COMPANY for phone service...don't waste your time on TracFone!!!
Reviewed April 15, 2026
I have to take a sedative before trying to navigate the Tracfone website. It usually results in 10 to 15 minutes when it should take 5 minutes. Multiple logins, idiot loops and an extremely slow loading everything. Tracfone needs to hire a webmaster who isn't in grade school. Extremely frustrating. Tracfone website is an experience in extreme frustration, it sucks.
Tracfone Wireless Company Information
- Company Name:
- Tracfone Wireless
- Website:
- www.tracfone.com