Tracfone Reviews

I have called for help numerous times. Every time I am told to turn my phone off & back on. Then I have to start all over again with another "agent" to prove who I am. I get improvement while on the line with them them back to undependable service. Each agent has a different excuse for the service & each time they personally will "fix the problem". Recently I was even told to go walk around in my yard when I want to make a call! Then the cause was leaves on nearby trees, now it's winter & I have no leaves.

Customer service put a payment of ours on a phone number that no longer belongs to us. They refused to refund the money since we did not have access to the account. Of course, we didn't have access, it wasn't our number. Depsite repeated conversations with customer service, all they could recommend was disputing the charge through our bank. Terrible service if they can take but not refund money.

Has to be the WORST cell company out there. It's hard to believe a company like this can survive in today's cell phone environment. Unless maybe you need a burner phone because you're doing some kind of nefarious stuff (and even then I wouldn't recommend trac.), should be called Trashphone instead. Rip you off on minutes, terrible customer service (just Google "traction reviews"). This company is stone age compared to all the other cell plans touted by the other known name providers. Save yourself the headache and though other plans available may be a tad higher, it's definitely worth going somewhere else rather than dealing with this borderline SCAM operation.

A good value UNTIL there is a problem. Their Customer Service is abominable, at best. My old telephone stopped working. I called to make sure I could transfer my telephone number and accumulated minutes to a new Tracfone and was told I could. I bought a new Tracfone and called back. The woman I spoke to did not know how to get the new telephone working. She, when I had a question, read from a script which had nothing to do with my question. When I asked to be transferred to a Supervisor I was told they do not do that! 40 minutes down the drain. I can take my telephone back for a refund, but will lose all the large amount of accumulated minutes that was paid for.

I too wish I could give less than 1 star. I have used TracFone for years. I buy a 1 year card each year and add minutes if needed before the years up. September 2025 they started deactivating my phone every 30 days and deleting all my talk, text and data which is normally in the area of 800 talk, 700 text and 3.5 gb data. I keep the data turned off when not using and use my home wi-fi instead when at home. I make very few calls and minimal texts. I have chatted with reps 5 times since September and as of today the correct amount of talk, text and data has not been added back to my account plus my phone is deactivated every 30 days. Every 30 days I have to chat with them and only one of the 5 reps that I talked to attempted to correct the issue.

Tracfone is OK for a Cheap cell.. Watch you minutes/texts/data carefully. They Will disappear mysteriously, support will not tell you usage history. But will graciously "give" you back part of the stolen. Website is a disaster, Something Went Wrong all the time. Support is instructed to mislead consumers to force Unlimited monthly rates. I believe Verizon is trying hard to get rid of the by the minute customer.

Worse customer support ever. I can't understand what they say. Their English is incomprehensible. Their SIM cards expire. Their phone are cheap. I text a balance request on their phones and there is no reply. Just pathetic...

I have been with Tracfone for several years but switched carriers after not being able to access my account via computer anymore. Fewer and fewer options for obtaining customer service seems to be the rule since they were purchased, and I had a heck of a time getting necessary codes and account numbers from them in order to change carriers.

I wish I could give it less than one star. It doesn't connect to WiFi. It wasted data, won't even send texts with data off. The help line is non existent and I can't name a single thing that works well or properly. You might as well burn your money or throw it in the trash. You'll just need to buy a new phone and service provider the second you buy this product

I contacted Tracfone by chat 2x. Phone once.. The phone app where you make calls is not working! First they wanted to do a factory reset and lose all my stored info..then they kept insisting features were working that do not. Then as a last resort return my phone and they will send me one later. I mean really.. Well they have lost a customer and every one else I can steer away from them.