TracFone Wireless

Tracfone Reviews

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Overall Rating1.5 out of 5
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About Tracfone Reviews

TracFone Wireless is a budget-friendly cell phone service provider that lets customers keep their own phones, customize their plans and enjoy the flexibility of a prepaid plan. Customers never have to sign a long-term contract and can carry unused minutes, text and data over to the next month. TracFone offers simple, transparent plans that don’t include overage charges or hidden fees.

Pros & Cons


  • Customers can keep their phones
  • Multiple plans available
  • Low monthly rates


  • Not compatible with all phones
  • Slower data speeds

Bottom Line

TracFone is a budget-friendly cell phone service provider with customizable cell phone plans and no long-term contracts. It offers nationwide coverage and no hidden fees.

Featured Reviews

Jacksonville, FL

I am not a person like you see walking down the road staring at my cell phone. I use a cell phone very little so I don't need one of those $1000 cell phones. I have been using Tra...

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Jacksonville, FL

I am not a person like you see walking down the road staring at my cell phone. I use a cell phone very little so I don't need one of those $1000 cell phones. I have been using Tra...

Read full review

What is TracFone Wireless?

TracFone is a nationwide prepaid cell phone service. It lets customers keep their existing phones and numbers. Customers in the market for a new phone can browse the large inventory of name-brand phones, including LG, Samsung, Motorola and Apple. TracFone phones can be purchased at a discounted rate, and shipping is free.

Some plans can be set to refill automatically, while others require manual refills online or at a TracFone location. Customers can add extra features to their plans, such as global calling or additional minutes, text and data.

Other features that can be added to a basic plan include lost and stolen phone coverage and mobile protection. These services act as insurance in case your phone is lost, stolen or damaged.

TracFone offers a wide selection of name brand phones, many of which are great for kids and seniors.

TracFone Wireless plans

TracFone Wireless offers a variety of plans at different price points. Some of the most popular plans are:

Length of planMinutes/textDataMonthly price*
30 daysUnlimited3 GB$30
30 daysUnlimited2 GB$25
365 days1500/15001.5 GB$125
60 days750/10001.0 GB$35
30 days500/500500 MB$15

*At the time of publishing

Many plans are $5 to $10 cheaper than the listed price when you sign up for auto-refill. If you want to add global calling or more minutes and texts, you can purchase add-ons. TracFone Wireless also offers student discounts.

TracFone Wireless has plans for smartphones and basic phones and plans designed for people who talk and text more than they browse the internet or stream music. Basic phone plans range from $10 to $100 a month, and smartphone plans range from $15 to $125.

Customers can use their compatible phones with TracFone Wireless or purchase one through the company. Customers can purchase basic flip phones for $20, older Galaxy phones for $30 and iPhone 7s for $240 along with many other phone options at different price points.

How much does a one-year TracFone card cost?

The one-year smartphone plan costs $125 at the time of publishing. This is a one-time purchase that covers your wireless service for 365 days. The auto-refill price is $118 at the time of publishing. With this plan you receive:

  • 1500 minutes
  • 1500 texts
  • 1.5 GB of data at 4G LTE Speed
  • No contracts

Customers can purchase refill cards at Walmart and Target, over the phone or at one of the 70,000 TracFone locations nationwide.

TracFone Wireless FAQ

What network is TracFone?

TracFone Wireless uses a mobile virtual network operator that includes Verizon Wireless, AT&T Mobility, T-Mobile US, Sprint Corporation and U.S. Cellular.

Is there an unlimited plan for TracFone?

Yes. The StraightTalk service offers 30 MB of data and unlimited calls and texts for $45 per month.

Does TracFone Wireless charge for Wi-Fi?

No. As long as your phone is active and has Wi-Fi capabilities, there is no charge.

What is TracFone Wireless compatible with?

TracFone Wireless will work on GSM Unlocked phones, AT&T-compatible phones, T-Mobile-compatible phones, Verizon-compatible phones and some CDMA Technology-compatible phones.

What is TracFone’s coverage area?

TracFone has extensive coverage on the East Coast of the county and central states, with less coverage in the mountain states and on the West Coast.

Is TracFone legit?

Yes. TracFone Wireless is a trusted and reliable cell phone provider that lets people stay connected without signing long-term contracts. Its affordable monthly plans offer basic features and are ideal for those who do not use their phones all the time.

TracFone Wireless Reviews

ConsumerAffairs has collected 2,759 reviews and 1,787 ratings.

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Page 1 Reviews 0 - 6

Reviewed Aug. 13, 2023

I have use Tracfone wireless for a while now and I have had no issues. I have had even less issues when I switched from T-mobile to Tracfone. It works as needed but there are quite a few towers that don’t support TFW but that is usually not a problem.

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Customer ServiceContract & TermsSales & MarketingPriceStaff

Reviewed Aug. 11, 2023

I don't understand all the negative reviews. I can't speak for their phone purchase program since I had my own phone when I joined. I was an AT&T customer for years, and while AT&T service is great, their pricing isn't. I personally believe that AT&T is guilty of false advertising. I have NEVER been able to get any deal they advertise. It is always much more than what they advertise. But, it is a big company, there is no fighting back.

So, A coworker told me about TracFone. To be honest, I had heard of them but assumed it was a company that sketchy people use. When Paul told me he pays $25 a month, I thought he was lying. I finally gave it a try and he was correct. For $25 a month, pre paid, I get all the calls and texts I want plus 3GB of data. I really don't need that much data because I am usually connected to WiFi, but still I am under no contract and pay nearly half of what I was paying with AT&T. It doesn't get much easier than that.

So I read the bad reviews and I honestly don't get it. I have been using TracFone for a year and finally decided just to pay the $199 and go for the full year. Unlimited calls, unlimited texts and 24GB of data. I don't have to worry about paying $25 a month for a whole year. I seriously don't understand why people aren't doing this. Why stay with AT&T and pay for the exact same service I am getting for half that money?

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    Reviewed Feb. 5, 2023

    I called to cancel my spouse cell phone he uses house phone now. Cris customer service was professional kind, no pressure on keeping phone. She's an asset breath of fresh air. Cris literally made my day.

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    Reviewed Jan. 18, 2023

    I just (Oct 2022) bought a Moto G Stylus from Tracfone and paid $50. A very fine phone, in my opinion. When you call TF service, the reps are in India. I have had nothing but great help. You must understand that English is not their native language. If you treat them with respect, they'll return with respect. I'm not the guy you'll ever see with a cell phone on his face while walking down the street. Nor in my car. I pay $7/month each for 2 phones. I've paid Tracfone a total of $2520 for 15 years of service. Also TF uses Verizon towers. In order to be a successful TF user you've got to have the ability to think for yourself. IMHO, the negative reviews are from people who rely on someone else to get through life.

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    Customer Service

    Reviewed Sept. 20, 2023

    Talked to three folks today at Tracfone. I tried to inform them that the record of my minutes was incorrect. They said it was not wrong and hung up. I tried "chatting" with a rep and was informed that the machine which records the minutes did not make mistakes. She agreed to have a higher office contact me. The higher office informed me of my minutes which was still wrong. When I explained that was the reply from the previous two reps she hung up. No satisfaction. Guess I will live their machine's number with or move.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 18, 2023

    Tracfone debited my account 3 times in one day that was not authorized by me. Sunday at 8:36, 8:54, and 9:04 pm for services that their representative said was not compatible for my cell service. When I inquired about refunding my money, representative informed that they would only refund me 2 of the charges. I am enrolled and approved in Affordable Connectivity Program (ACP), which allows me to unlimited calls and text. I do not know why they are charging me and refuse to refund all the charges ($32.42). As told to me by the representative, "There's nothing I can do about it." I consider this to be fraudulent, unprofessional, and unethical behavior.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 13, 2023

    I was trying to activate my wife’s SIM card that’s through Straight Talk Wireless. I bought my SIM card activation kit at Walmart for $37.68 all together. It came with two SIM cards and an activation PIN number that’s worth $35 dollars. I called in the first time at 5:18pm CST and got hung up on while on hold. Then I called in at 5:27pm CST and the lady on the phone yelled at me for using SIM card B that is apparently for AT&T and I was suppose to use Sim Card A. We got into it and then she hung up on me. Then after that I spoke to 9 other representatives on the phone and they all hung up midway through when trying to activate my wife’s phone. I was told conflicting information the entire time. A list of some of the things I was told.

    - I can’t use the SIM cards provided to me, I need to buy new ones again.
    - My wife’s iPhone 13 is not able to use a SIM card and they would need to use a ESIM.
    - The SIM card has been activated and it should work in 30 minutes.
    - We will give you a call back (Which Never Happened).

    - Sim Card B is for AT&T and Sim Card A is Verizon.

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    Customer ServicePriceStaff

    Reviewed Sept. 12, 2023

    A few weeks ago, my wife purchased a Samsung phone from Tracfone. In the process of transferring her data and activating it, she discovered the phone would not complete calls to Verizon customers with Apple phones, which constituted many of her contacts. She called Tracfone customer service several times to find a fix, only to be humiliated, frustrated, and stressed. The first person gave her a process to try to fix the Samsung problem and promised to call her back in 30 minutes to make sure it worked. It didn’t, and she never called. My wife tried three more times with different company operators who offered three different fixes, all promising to call her back. Not one of them did!

    This happening once indicates a bad employee. Four times reflect serious and systemic problems with the company, especially in how it treats its customers. As it turns out, this problem has been associated with this type of Samsung phone for some time, yet none of the customer service people at Tracfone mentioned it. In the end, she sent the phone back and finally got a refund days later, after more phone calls.

    This treatment is unacceptable. We have been long-time Tracfone customers, but no more. We will be cancelling our service when our previously purchased minutes expire and switch to another company even though it will charge more. The treatment that my wife received from Tracfone is unacceptable from any company at any time, let alone one we had trusted for years.

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    Customer ServiceCoverageStaff

    Reviewed Sept. 7, 2023

    Save yourself time, money and frustration by NOT enrolling in TracFone products or services. The phones that I have purchased from Tracfone only last a few months and then need to be replaced. I had insurance in the event the phone decided not to work. They stated that I must return the phone before they can replace it. So they send me the information but I could not use any of this information as it would not print the shipping label, or could not use the invoice number to ship UPS. They had to physically send to me the shipping label. Once I received it, I took it to UPS to ship in which it did reach its destination, however, I never received my replacement. This happened to me twice already.

    In addition, every time I attempt to contact Tracfone, they always disconnect me so we cannot find out what is going on. Their customer service is terrible, the quality of their products and services are awful. I cannot express enough on what a terrible organization they are. Save your money and go with a more reputable provider. I will never again use Tracfone and if you do decide to go with them, get ready for incompetence, frustration and disappointment. Be wise and find someone else to provide a cell phone service. I decided to go with **.

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    Customer Service

    Reviewed Aug. 30, 2023

    I have been trying to help my aunt port out of Tracfone to a legitimate provider for a month now. They have told me "all you need to do is wait for our system to send you a transfer pin," which never comes. Also their estimated wait time is 80 minutes for them. When you consider their phones have poor service quality to begin with, this is ABSURD. The better business bureau should immediately disband them for these clearly PREDATORY tactics. My aunt has severe medical issues and needs to contact doctors (which is a struggle at the minimum on their network). Worst customer service I've ever seen in my life and predatory systems that bank on their own inefficiencies. It's honestly insane they still exist. Again, the BBB should seriously look into disbanding them immediately.

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    TracFone Wireless Company Information

    Company Name:
    TracFone Wireless