Tracfone Reviews

I bought a Tracfone in August and in just 2 days it stopped working. I immediately returned it, but every time I call customer service to get an update as to when I will get the phone or a comparable replacement I get lied to. "It's being shipped tomorrow." "You will receive it in 2-3 days." "I will have someone from our executive resolution department contact you within 12 hours." Etc., etc. On and on. I mailed the headquarters in Miami a typewritten letter with all the phone info and my contact info and I didn't even get the courtesy of a response. It's now October and still nothing. I guess if you get a phone from them and it works, you're in business, but if you get a dud like I did you're beat. I would rate at zero stars but system does not allow you to rate below 1 star.

We have been Tracfone customers for 16 years, and it has gone downhill since then. Since Verizon bought Tracfone, there is no flexibility in service. We bought new annual plans, and they insist that we change sim cards to Verizon... It doesn't work at our residence. ATT did. When you call Tracfone, now you get people trying to speak English and they are difficult to understand. Time to leave.

1) Purchased phone with "what's in the box" description including a charger. None was in the box. 8+ calls over 2+ months to TracFone's numerous "customer service" agents resulted in many promises of "it will arrive in 3-5 days." It never did. Final call ended with agent saying that I would have to buy my own charger and that "there is no record of those conversations"!!! That's possibly true since there seems to be no documentation/record kept of the conversations -- I had to repeat the same story every time I called. The same agent asked me for any phone #s that I had contacted (possibly to validate the "will be sent" promise), and when I provided one with an extension, I was told "that's not a viable number" even though I had made contact with an agent using it. Several Tracfone-initiated call-backs put me on hold to "wait for the next available agent"!!! Was also provided with incorrect "ticket number" for the item.

I bought this Tracfone with a service card. Did all I was asked but the phone will only call out and not receive incoming calls, tried customer assistance. Got this girl who was less than useless asking me the number I was calling from time and time again, asking me what my last 4 numbers of the credit card I used and saying I was wrong, asking my last 4 numbers I had used and saying I was wrong! Saying she would send me a SMS and what is the code number that came through AFTER the call ended. I asked to talk to someone in the USA and was informed I would be called back within 2 minutes....2 hours now and no call. I will never use this company again.

I have been a Tracfone customer for 20+ years. Throughout the years I have upgraded phones with them. Recently my phone stopped making or receiving calls so I decided to get a new phone through Tracfone so I could keep my minutes. The new phone arrived in 2 days and then I spent the next 2 days trying to get it activated. Tracfone customer service is horrible, polite but incompetent. I was on the phone for a total of 4 hrs, transferred to eight different people, none of which could fix the problem. It was very hard to understand many of them and if you ask to be transferred to a US based call center they refuse. You cannot self activate your phone as the directions imply. Long story short, I will be using a different cell phone provider from now on - they have lost a long standing client.

My husband bought a new phone. He called them to set it up. Two hours later it was still not set up then they hung up on him. He called again and again. They couldn't set it up. He asked to speak to a manager. They said no and hung up. The 3rd try was a hour. The phone still not activated so we are switching to Straight Talk.

Tracfone? Total systemic incompetence, complete lack of accountability or follow-up, and a severe language barrier with all customer service representatives--if you can comprehend one word of a sentence you're doing well. Over the past week I spent more than 20 hours attempting to activate my new Tracfone and get it working reliably, much of that with "high level" technical support. They were incapable of addressing my problems. I'm now attempting to return the phone for a refund and cancel my service, and that is turning out to be extremely difficult. Avoid them at all cost.

Tracfone was okay for the past few years. But I had read some things about their mediocre customer service getting worse after Verizon bought them out. I recently found some unexplained activity on my account that I never requested, including a "device upgrade" with a ticket number. My phone has never been replaced. There were a couple of other things that never happened. Did they put another customer's transaction on my account by mistake? My service still works, but I'm going to find another MVNO.

On July 21, 2022 online with a Tracfone Customer Care person I was told I could buy a SIM card to use on my own cell phone for wireless service and was assisted with the purchase of the card. After receiving the card and installing per instructions I attempted to activate but was not able to as it was indicated as not a valid sim card. After three days with chats and telephone calls being disconnected with both at least twice Tracfone was not able to have my phone work. One of the Customer Care persons offered to sell me a service plan indicating my sim card was active yet no matter what I was told to do by subsequent CC persons the phone still will not work!

I signed up for TracFone's auto pay plan and was billed. The online page tells me my service will end on 8/17/22! I can't use my phone to make a call or get one because the thing tells me I'm out of minutes! How can I be out of minutes when I buy unlimited? I waited on 611 almost 30 minutes for a customer service person that told me I had minutes on my phone but couldn't seem to do anything about the problem! I suggest that everyone avoid TracFone unless you just really like headaches!

Have used TracFone for years but may not for much longer unless things change for the better. TracFone has gone from a good company to bad in terms of service and customer support. They can be great for non contract phone service but their customer support is atrocious and the website for the company has become devastatingly unusable following an update to the TracFone website which has made it difficult to add time, activate/re-activate phones, or get customer service harder than before the major overhaul of their website.

I had this service for 8 years. I recently signed up for the ACP program and was given free minutes. As the minutes were expiring, I called to be sure to extend my service. The rep stated I was not in the ACP program???? I was then going to be disconnected for 7-10 business days and the rep stated I had to reenroll??? I stated I still have my enrollment number and I should not have been cancelled. I stated I could not lose my service due to important calls, etc. due to disabilities. The rep reassured me he wouldn't disconnect me, but he did!

Bought a TracFone that did not work. Contacted customer service to return phone. They sent me return mail label which I used. But no refund. Now they say they know nothing about a refund!! Good thing I kept all my documents because I plan to rock their world until they refund my money. Staff have no idea how to answer questions and have no clue what they are doing. Have spent hours with them on phone, either getting transferred or hung up. Lovely company!

I called them with a problem. First I was on hold for around 10 minutes. The person I spoke with said they would gladly help me with my problem, but he had to transfer me to another department. While on hold with that department a recording said I could have a call back instead of holding on. I chose that. About 45 minutes later I got a call from a recording and again was put on hold for another 10 minutes. They should clean up their act or hire more people. Very annoying service.

My wife and I are octogenarians. We've had a pair of Tracfone flip phones for years, primarily for emergencies, and we usually renewed our airtime service a year at the time. Recently, I obtained an iPhone and am still trying to learn to use it. Meanwhile we still maintain our Tracfone service. A while back Tracfone we learned that Tracfone's 3G service would end and that we had to upgrade our phones to continue usage, and Tracfone offered a free replacement phone. I obtained an updated flip phone and activated it for my wife and transferred her remaining service time to it. And I obtained a compatible smart phone for myself but did not attempt to activate it or transfer service time to it at the time as I was busy playing with my iPhone.

I like the low cost but I don't have service everywhere and I just got a new phone and didn't get a SD card with it when it should be included ready to activate. It's a pain in my ** to be completely honest.

Been with them for yrs, old phone broke. Bought a new phone and plan, they are giving me a song and dance about account # and pin #. Always bought a pre paid card or added minutes on line, no account or pin. Use the phone for calls only, so it was good enough. Will not activate new phone. So I am out money for the new phone and plan. Not Happy.

My wife and I each had our own phones and numbers. My phone died. Soon after my wife's failed to function properly. We decided to switch carriers. In the attempt to carry forward our phone numbers we spent roughly eight (8) (THAT's EIGHT) hours working with the new carrier to accomplish with Tracfone what should have taken maybe ten minutes! Countless "verifications of identity". Questions like "What credit card did you use to make payments with?" "What were three of the last phone numbers you called? "VERIFY YOUR STREET ADDRESS." "WE HAVE TO PROVE IT IS REALLY YOU."!!! What were your pin numbers? ON AND ON over a period of SIX (6) (THAT'S SIX) DAYS. Utterly frustrating. Utterly aggravating. WORST company we have ever dealt with. Horrendous customer service. Looking for a phone service and carrier? You could do much much better than Tracfone.

Tracfone has dragged my grandpa out now for over 3 months and are now refusing to give a refund. They claim he used a 3rd party to renew his 1 year plan, which HE DID NOT. They don't want to verify his account because he's been without a phone and there's been no activity (CAN"T ACTIVATE THE PHONE THEY FORCED HIM INTO) in over 90 days. I have spent countless hours trying to get him a WORKING phone and they do nothing for him!! DO NOT USE!!! They take advantage of elderly people and do nothing to assist you other than follow their bogus "SCRIPTED" ** and if you ask for a manager, more times than not, they will hang up on you after you've been on hold for a half hour. BIGGEST FRAUD OUT THERE!!!

Moved and needed new phone number, mobile data stopped working. Was told to buy new SIM. Bought SIM, they disconnected old phone number and never activated new SIM with new number. Now they cannot find any recorded of old number, chat is useless, had just paid for full month with old number, now no data carryover, 38gb lost and no phone service. Keep away from this company, their customer service is awful.

Trying to call Tracfone customer service is a real headache. I called and of course these days there are no live people answering, so I get all of these voice recordings trying to get to a person who could help me load minutes on my phone and it took around 15 minutes. I was on hold and then disconnected. So again I wasted 15 minutes for nothing. This isn't the first time I have had problems with the customer service. So angry this time I had to leave a review. Tracfone is a joke.

First, I had a phone for my son and he broken the phone. My dad came and I got him a another Tracfone while trying to keep the same number. That didn't work and I ended up getting a new number. Then I cancelled the old number. I started getting billed twice in a month for 2 months. I called about the issue and expected to be fixed. They said they can't do anything. I ended up going to my account and canceled the auto-paid but still get billed for one line.

I recently found a better phone deal with another company, so I decided to switch. I opted to port my number from TracFone to the new provider, or tried to anyway. Tracfone chose to ignore my online porting request, so I ended up calling them after a couple of days. I spent close to 7 hours on the phone (mostly on hold) and talked to a dozen or so customer service representatives who conveniently dropped the call every time I said I was switching providers and wanted to port my number to the new provider. I eventually filed a claim with the FCC and it took Tracfone another two weeks to respond to that. I ended up just having to get a new number because I didn't feel like dealing with their incompetent support anymore. If you need support of any kind, don't choose Tracfone.

I have been trying for a week to add days to my plan. Tracfone won't let me into my current plan to do that. On-line chat was no help. It will put you into an endless loop of windows. I have lost hundreds of minutes and texts because of this. I am dropping Tracfone.

I have used TracFone for over 20 years and until now have been very happy with the phones I have had over the years and the service. Tracfone is promoting 6 months free service ($25 plan) with a purchase of a iPhone SE. For the past several years I have been buying the yearly plan with unlimited text & talk with 12 g of data. I have never used all of my data and carry it over when I purchase for the next year.

Elderly gentleman who lost a refurbished Tracfone since was only used for emergencies. No Imei # was provided. Replaced lot phone with another refurbished phone. Had to pay for a month service. Contacted Tracfone for the courtesy to transfer my unused minutes from lost phone. Was advised they needed an Imei# even though they had all info in front of them and I was calling from my landline phone. Wife has been with Tracfone for 15 years and has received the courtesy in the past. Now we were jerked around & said it could not be done without IMEI #. How can you provide something that wasn’t provided? RUN. DO NOT BUY A TRACFONE. Can never speak with anyone from the United States. Poor rapport with its customers.

I ordered a new phone from Tracfone. Didn’t receive a confirmation of the purchase. Called Tracfone to check on the order. Was told there was no record of the order. I then got another phone. Then a phone was delivered to me. I immediately called Tracfone to tell them I needed to return the phone. They agreed to send me a return label, which I still have not received. I’ve been on the phone with them now for 33 minutes being given the runaround. I’ll give an update if I ever get the return label. Won’t hold my breath! Buyer beware!!!

So I have 3 lines with Tracfone. You don't get a lot of data for the money, so I decided to Port the lines out with Cricket Wireless, the phones should be unlocked I assumed I paid for them full price with a debit card, I did not finance them nor sign a contract. All 3 were ordered online. Well assuming I owed the phones since I paid for the phones, that's a joke.. You have to pay 150 dollars per line to unlock the phones. Hmm.. Phones I paid for upfront, no contract on a month to month service? Odd because my AT&T phone once it was paid off was mine and I ported it so how is it that this company owns your phone even though you pay for it upfront..

Tracfone has upgraded their service to voLTE, or to HD voice. Apparently, many customers received notices that their phones were not compatible with the new upgrade. So, Tracfone offered some of these customers new voLTE phones while supplies lasted. My phone did not meet the new service requirements, so I attempted to secure a new phone through the Tracfone chat line by talking to a service agent. The agent attempted to order a phone but she was stopped in her tracks by a computer message that said all of the phones I was eligible for were "incompatible with my zip code." Therefore, she could not process the order. While I was negotiating with this agent the stock of phones was depleted by other customers. So I no longer qualified for any free phone offers.

I have had TracFone for over a year. I thought they were good but then my phone stopped letting me make calls and I had doctor's office calls saying my phone was out of service when I had 5 bars. Called customer service for help. Was on the phone for an hour and 32 minutes before I got to representative. He started troubleshooting my phone. It was still doing nothing and not working. He then told me he was going to transfer me to another representative for help and I told him do not put me on hold again. Of course he said he was transfer me to a live agent. I was put on hold again and then they hung up on me. After an hour and 56 minutes total. Switching carriers.

I have been a Tracfone customer for many years and never had a problem. Now for the last month I've been trying desperately to purchase a new phone from them since mine is on its last leg. When I originally tried to make this purchase they removed the money from my account and held on to it for a week. Then tried to tell me there was a problem with my bank. They told me to try again and it should work fine. So I did. The same exact thing happened again. Once I again I tried calling them to figure out why they won't allow me to make this purchase. Yet again they blamed my bank. It is an absolute joke. I purchased my last phone with this same card on this same account. Now they are trying to tell me there is a problem. Obviously they have no interest in helping anyone if they have no interest helping someone who has been a customer for 10+ years. Save yourself the trouble and pick a different phone service.

Updated on 04/01/2022: Continued unavailability to activate a phone my mother purchased new through major online company. Spending way too much time trying to access any method Tracfone claims we can contact them. Always buffered by computerized robot that doesn't allow you to complete process. Finally found a way to possibly access a human voice by calling. Waited 40 min. on hold just to be told I would need to speak to another department. I begged him to not get me hung up on, but they hung up on me anyway!

Tracfone makes it virtually impossible to port out a number. In my case, Tracfone rejected a port out request from Visible but would not tell me why making it impossible for me to address the problem. Avoid.

I recently (3 weeks ago) purchased a Tracfone and could not activate the new phone over the web using my existing tracfone number. After spend 2 full days (7-8 hours each day) on the phone and on the chat (sometimes simultaneously) I was told that the brand new phone was defective. I spent about half of my time on hold waiting for "the next level" support - which NEVER answered. All "hold" phone calls are routed back to first level support -- and usually to a person that speaks less English than the previous operator! I sent the brand new "defective" phone back and had to wait almost 3 weeks to receive the replacement. The replacement phone that I received was a USED, supposedly refurbished phone.

My 91 year old mother has a prepaid flip phone and a customer for 25 years. They changed networks and had to get a new phone, she wanted the same number and had 338 mins left on phone. Very rude people and lie to you. Told they would send a new phone and never received one. Dealt with them for a week on hold long periods and never helped us. Also hard to understand as they speak broken English. Hung up On me several times, awful customer service! Look elsewhere for a phone.

TracFone used to be good. Now they are bad. Their online chat has been down for a week. You hold forever to get through to their tech dept. on the phone... And get a person who is not able to help & only tells you it will get escalated. I have spent many many hours trying to get someone that has a clue to help... With no luck.

I was a long-time customer of Tracfone through the Straight Talk brand. Early in 2022, they told me had to buy a new phone due to their pending network upgrade. Rather than do that, I tried to switch my phone and number to another carrier. Numerous attempts failed on various errors, and Tracfone customer service was practically no help. I needed my account number; they would not give it to me. I needed my zip code; at first, they didn't tell me it had to be the zip code when I first got the number with another carrier 15 years ago. When they finally told me that, they would not give me the zip code. They hung up on me many times. My new carrier's tech support team had to get on the phone with Tracfone tech support and argue with them before they finally let my number port to the new carrier.

Like most of the other people sharing their experiences my phone was shut off due to networking issues and they promised a new phone within 1-3 days. We are now on day 12 and I am still without a phone. The customer service at this company is TERRIBLE. The chat on line doesn't work, the texting option doesn't work and I have spent 3 different days going round and round in the customer service department with people that speak little to no English for hours. I would suggest staying away from this company!

First, Tracfone deleted my review at their site. I've been a long term subscriber. The phone broke the power connection part which of course cannot be replaced without a lot of money. Got another phone, not tracfone (TF) but needs a TF SIM card. I ordered on from TF w/ 1-3 days delivery. Time had passed and called TF from another phone and got placed on terminal hold, gave up. Tried their "chat". Jerome kept telling me to do things I had already done, repeatedly. He said "just wait and maybe it will show up." Are you kidding? Tried another, "Wendy" but same thing until their "hours available" standard message popped up and then nothing. I re-engaged and after further discussion I was told to "turn off the phone, pull and re-insert the SIM." Had to remind them "I don't have a SIM card, that's why I'm, calling."

Tracfone owner for over ten years - not without glitches in customer service. My 3G flip-phone was cut off without notice - I had seen a notice that Verizon had purchased Tracfone; however the cutoff date listed was 12/2022 - not February 2022. I received nothing from Tracfone. I called Tracfone - getting to an agent took me over an hour. Agent said I could receive new flip phone or Smartphone. Do not want Smart phone. Then was charged $4.95 per phone (2) for "expedited" mailing of new phone. Told to "call Tracfone to set up your new phone". I called on March 10 - 2 hours total - "okay, phone is set up but must speak with another office to transfer your minutes - they are not responding - please call back tomorrow".

If you enjoy being kept on hold and listen to them telling you are next. If you are put on rotation, that was good for 4 hours. Called back because phone still doesn’t work, going on 2 hours this time. Must be me because the next available representative will be with me shortly..

When I bought the prepaid plan, I also bought their phone. The Best Buy seller spent 2+ hours getting the customer service to help him have my cell to receiving incoming calls. It finally worked, but 2 weeks afterwards the internet connection stopped working, as well as incoming calls failed again. I lost income not being able to receive calls, as it took me time to realize it didn't work. I'm thanking my lucky stars that I can soon replace both the phone and sim card. I wouldn't suggest this company to anyone.

Stay away from this company at all costs! I've used Tracfone flip phones for over 7 years because they were cheap and easy to use and carry. Occasionally I would have to replace our phones due to SIM card issues and poor reception even though I live in a highly populated area in south Florida. Sometimes the phone I had would no longer work due to changes in their operational system, each time at my expense. Dealing with CS reps was a real trial of patience as they spoke English poorly and/or couldn't resolve the problem. On one of our phones I had to call the company (vs doing it on the phone itself) to add time/days with the prepaid card I purchased. This happened every time. A real pain.

My phone was disconnected without any warning after the latest refill. Spent two hours trying to resolve the issue just to be told that my phone no longer compatible with their network starting 2/21/2022. Meanwhile I used it on 2/27/2022 with refill on 2/28/2022. And they are refusing to refund the money since according to them the phone was in use "after disconnecting". STAY AWAY FROM THIS COMPANY.

So far 5 days of 1 hour conversations w/reps on an 'escalated case'. They advised me to clear my computer's history most recently. Another escalation, another call back. Phone has not worked properly since I got it. Nonsense, a 1 is much too good for this company and its CS. Can't access Account any way at all despite reps' reassurances, wither on phone or desktop computer. No solutions - just more call backs on escalations. Stay far away from Tracfone. S*** and shino**.

Horrible, horrible, horrible customer service. Plus they include internet time spent on WiFi against the mobile data allotment. Using Android internals AND a network monitoring app, I was able to verify I only used 1.5 Gb of mobile/cell data in Feb, with another 13.8 Gb done on WiFi. Tracfone charged all 15.3 Gb as mobile data overcharging me by $80. When I talk to customer service & tech support, they are utterly clueless (on purpose?) and switch me to a "supervisor" who then spends the first ten minutes repeating all the proof of identity questions the previous three agents asked me, and then tell me "there is nothing they know to do" about any potential problems in how they are calculating data usage. 5 years ago they were bought by Verizon. I will be leaving Tracfone and NOT going to Verizon. Way to go idiot moron executives drinking cocktails at the 19th green of the clubhouse and thinking up new ways to cheat the customer.

In 2016 I bought a LG L33L G4 GSM phone thru QVC with triple minutes. Only literally days before Tracfone upgraded their network to G5 I received a text message that my service including 911 would be ending. Their info as was the info on national news that only G3 service was to be affected. I contacted 4 independent Techs and my son who works in I.T. for a large international company and they as well as several sales reps at companies like Walmart, Target, and Best Buy told me that there was no reason that the phone I had should not work, but that some features may not be as fast.

They decline to provide account number needed for porting out phone number. In their chat sessions, they don't resolve the issue and false promise to callback within 30 min and never does - happened 2 times. They give false instructions to find the account number from online account management, which failed transfer 3 times. I have whole chat session recorded. I wasted 4+ hours in 3 days and still didn't get the issue resolved. Finally filed complaint in FCC.

I was informed that my phone would no longer be supported after my service end date. I went on-line to purchase a new phone, which I did. Told that new phone would arrive in about 3 days. Unknown to me, Tracfone immediately deactivated my old phone, and I am still waiting, after 8 days, for the new phone, which Tracfone says is still waiting order fulfilment. I have talked to 6 customer service reps and 2 chats and have gone on Facebook site. No one seems to be able to do anything and the most recent call, after waiting over 40 minutes, was dropped, and the latest plea on Facebook is being ignored. Tracfone will not reactivate my old phone until the new one arrives, nor will they tell me where my new phone is. But, I continue to be deducted service days for a service I cannot use.

They have the worst customer service. I was trying to port my number over to Mint Mobile and when I put in the details of my account it stated my zip code was wrong. I checked my contact information on their app and found it was all correct. I called customer service and was told they had a different address and I should update it on the website. I told them I'm staring right at it and that it's the one I am entering. The agent repeatedly told me to do the same and finally I asked to speak to a manager. He then hung up on me. I called back 3 more times and still never got a resolution to my problem. Terrible company and Terrible service. I would NEVER recommend them to ANYONE.

I lost my phone, so called Tracfone cust serv - on hold for over 49 min. Finally got someone who could barely speak English. I told her what had happened and that I needed to get another phone. She transfers me and on hold for another 30 min. Got another who was poor at English. By that time, I'd had enough so I repeatedly told the guy I wanted to cancel. HE WAS GOING TO TRANSFER ME AGAIN. I hung up. Went to bank to block auto pay.

I had TracFone for a number of years. I rarely used it as it remained in my car and was solely for emergencies or when I might not have access to another phone. Because of the infrequently of use I cannot complain, or really comment on, the quality of service. It was available when needed and seemed to perform adequately. However, I decided not to renew service in September and received a cancellation confirmation when I closed the account. However, the emails (spam) continued as though I was still a customer. I did an online chat, sent emails, unsubscribed and called the 800 number (numerous time) in an attempt to stop the spam. However, Tracfone continues to ignore my requests to stop sending spam regardless of how I’ve made the request.

This is supposed to be an easy phone but they put too much smartphone crap on it and made it so complicated it is nearly impossible to use. If I wanted a smartphone I would use one. I want a phone that works. This came with a voice that took an hour to figure out how to shut it up. It doesn't get a signal where I live like my old 3G did (same ATT tower). I cannot save contacts to SIM so the first time I wash this or drop it in the creek I lose everyone. It has very difficult and complicated voicemail. Everything is nearly impossible to find that I need, and I don't need much. What I need is a PHONE, not a computer! And I cannot hear it and have yet to figure out how to turn on the speaker!

I have been a Tracfone customer for many many years. Have always put up with poor customer service and lack of knowledge and training. But they have stepped over the line. They are putting in a new system that will not service my older phone. So they informed me I would have to buy a new phone or lose all service. What about my existing time and over 2000 minutes and over 1000 texts remaining? Sorry, lose them unless you buy new phone. Any refunds? Nope. None. Pay us for new phone or bring new phone or lose everything, no refunds, no adjustments except we will give you $75 off a new phone from us. Folks they do not seem to care about customers who have been with them for years. I am moving on.

All the websites direct consumers to 1-800-867-7183 for contact with Tracfone at any level. This number goers directly to somewhere in Asia where polite young ladies with minimal English skills maneuver customers through endless mazes to nowhere. I bought a new Galaxy A32 G5 on 12-10-21. It imploded 12-14-21. I found a voice on Tracfone who said I could return it via UPS. Tracking number **. At 5 pm on the 14th, I returned the phone via UPS. I had already bought $20.00 and $38.50 in phone time. Between 12-16-21 and 1-5-22, I made 29 calls to 1-800-867-7183. Each time an automated robot tried to interfere with the call. I had to say "agent" "agent" "agent" before I was transferred to a noisy boiler room with very poor reception and a woman who said: "it was in process", "it was in process", "not sent", "it was in process", "it shipped" and on 12- 22, I was transferred to a "higher authority". Then I was transferred to the warehouse. Then disconnected.

Twenty five year customer from the start of this service, now for the last two weeks attempting to contact the company about a phone that was supposed to be sent to me due to the 3G service shutdown. Every call over five hours on hold, being transferred from one person to the next only to be disconnected multiple times and have to begin the process over again. No issues with this service till now, and feel there is a coupe that is beginning to steal all airtime from their customers and shut down the company and file bankruptcy. No response on any channel for customer service, chats, website, or customer service, Today alone over four and a half hours on the phone to no avail, Still no satisfaction, taking my business elsewhere. After all my years of loyalty to this company, this is how I am treated. I would run for the hills from this company, Totally unprofessional and nontransparent. Use another service, this is a scam at this point.

For years I was happy with Tracfone, until they made me give up the flip phone and get a smartphone, which they sold me super-cheap. BUT I found out there isn't enough signal strength where I live for a smartphone, so it only works if I'm in a city half an hour away. I tried to switch to another provider, but I need Tracfone to unlock my phone... And they've given me one delay and excuse after another, blaming it on the manufacturer. In the first place they should've verified that the smartphone would work in my area, and now they should expedite the unlocking. Beware, consumers!

I had just become one of the top sellers for the company I worked with and thought I could get by without having to have a cellphone. I was tired of making sure no one stole the cell antenna off the Mercedes... It was ridiculous and costly, monthly bills sometimes would run well over a $1000 bucks. And if you weren't on time with your payment, your service was off the very next day. If you're a salesman, or anyone in any profession and you value your reputation and business, the sound of a sterile robotic female voice stating "sorry, but this number is temporarily disconnected" can be a devastating one. It could kill a sale, or cause a major client to brake off that first appointment you finally scheduled. You may never get a second chance.

Hacked phone number taking seven days plus to get back. (Still waiting.) My phone number was hacked and sent to metro PCS. My carrier is TracFone wireless which I went through Simple mobile. It’s been seven days now and no one seems to be able to contact MetroPCS to have my phone number released so I can use my phone again. This is very frustrating and simply not acceptable. My email was also hacked through my Yahoo. It took them approximately 30 minutes to get this straightened out. I would never ever ever recommend TracFone Wireless or Simple Mobile Service. It just seems like they don’t care. Horrible customer service.

I sent a Samsung 5G back to Tracfone because it died. (Screen showed an odd checkered pattern and then went completely dead.) I bought the phone in Sept and it died in Dec. Using the UPS tracking number, I can see that tracfone has received the phone a week ago. I have called them four times and they have the same story. "You will receive a new phone in 3 to 5 days after receiving an email with the return tracking number." BUT I NEVER RECEIVE THE EMAIL OR PHONE. (I can see from other reviews that this is a constant theme with tracfone. It is obvious that they will not replace their guaranteed phones in any kind of timely manner.)

This service has been upgraded (except for Chat = SOP for all companies) so much so, am adding a biz line to this service. The only way to fly is the annual Unlimited Plan whose only limit is Data that I will never use up.

First and foremost, I am NOT a Tracfone customer. I had a $24.99 withdrawal show up on my bank account today from a company called Robokiller. I filed a dispute with this transaction because I never signed up for this service. I called what I thought was Robokiller and got Tracfone. I was put on hold three different times waiting for a supervisor and was disconnected three different times. I have to think intentionally. While on hold, I attempted to start a chat and found out I was # 72 in line. I have to think Tracfone is a shady company if they do business with this Robokiller. None of this matters as the charge won't be paid but I now have to spend half a day updating the businesses that use my ATM card to draft payments out of my account.

Started with Tracfone back in the day when everyone had limits on their accounts. Was afraid about running out of minutes on a weekend and the store would be closed. Saw a Tracfone card/chip in a 24-hour convenience store and thought it may be a solution. Put it in my phone and never looked back. I like the roll-over, I use the year plan. I also like when I get a new phone, I just move the chip from my old phone to the new phone and don't have to change my number or start over. I presently have the Tracfone sim chip in my Apple 13 Pro Max. I have not had any problems with dropped calls or loss of service. A rep from one of the bigger companies tried to sell me service and I told them what I have and the price they said they couldn't beat it.

Got a text from TracFone on my tracfone cellphone for a Black Friday Sale deal. Get 800 bonus minutes with purchase of ANY 1 year card by Nov 30 2021. They give a promo number 34212 to use. So I purchase a 1 year 400 minute (Tracfone Card) from walmart. I go to add the card and then to add the promo code. It says promo code is NO GOOD?? So I call customer service. The customer service guy tries it with no luck. Then comes on and tells me I have to purchase the 1 year card directly from them?? What?? Nowhere in the text I got from tracfone does it say that I have to purchase the 1 year card directly from them. I purchased a TRACFONE card that only works on TRACFONE???? So beware of these scammers and their so called deals they don't honor.

St started having problems with dropped calls which then continue to the speaker not working then when I call customer service they say they can't help me. After three managers three phone calls they still can't help me. This is still happening and I don't have a phone or an apology or anything from them.

So I used to have a Tracfone for a long time and here is what I was struggling with. First, the price of the plan you are in might change out of nothing and you did not find out until you check your bank account. Secondly, they do not let you transfer the balance or do a refund in case if you paid for service but "unfortunately we do not work with this sim card..." If you want to chat with the representative Good Luck. Their FB bot is broken and customer assistance "can not help you". I even struggle to break up with Tracfone... I simply wanted to switch providers but Tracfone denied my request to transfer the number. I better invest in pigeons next time!

I was a Safelink customer about 3-5 years ago and things were fine. Fast forward to last month and I reapplied. They said I could use my old phone. It worked for two, maybe three days and quit working. Had to use Google Voice to call them and they told me that phone was unsupported now. So why would they reactivate it in the first place?

I've had Tracfone for years with no big issues until the past 2 years when Data stopped working on my cell phone. I have spoken to 8 different customer reps. for over 8 hours! Each rep tells me to reboot my phone. And test for data. Each rep tells me to try the same things the last rep told me to do. Then each rep transfers the call to someone else who is also unable to help me. They tell me I must call them from a different cell phone so they can "troubleshoot". Then they tell me I must have access to WiFi to troubleshoot. So I drove to Starbucks.

Have kept Tracfone service for years for mild usage. When I ran out of data yesterday I had 800+ minutes and 800+ texts left on my account so last night I purchased an add-on of data. After account was updated my minutes and text balances were GONE! Chat and phone with customer service got me, "You have zero minutes and zero text ". No explanation of how more than 13 hours of call time and more than 850 text disappeared overnight. Dishonest behavior by this company certainly calls into question the benefits of Tracfone service.

I purchased a Tracfone and 1 month service for $37.70 8-6-21. I received my order 8-10-21. I called to activate my phone for service. They offer automatic monthly minutes for $21.68. I was asked if I wanted to do the auto plan. I accepted the plan and said I already paid for the first month so this will begin after 9-10-21 correct? I was told this was correct. Then they offered a transfer of phone numbers. I requested the number be transferred from ATT. Tracfone did not properly transfer the number. However, during the week I noticed they had charged me $21.68 for the recurring minutes. I again told them I had paid for minutes when I ordered the phone online. I was not to be charged until 9-10-21. I asked for a refund of the $21.68 and got it.

On a recent trip to Costa Rica, we discovered just how badly the customer service is at Tracfone. It couldn't have been any worse of an experience. We needed our phones to be unlocked so we could insert the SIM cards we purchased at the airport. This would have allowed us to use our phones in Costa Rica to send texts and make calls back to the US. It took a ridiculously long time to reach a live person. When we finally reached a Customer Service Rep, she turned out to be totally useless and not very helpful at all. She simply DID NOT care that we were in a foreign country WITHOUT use of our phones. As a result, we are dumping Tracfone and our phones. We have been a customer of Tracfone for more than five years. We are now going with another company that will be much more reliable. Tracfone just doesn't care about their customers. You DO NOT treat your customers like this. Tracfone **.

We have had TracFone for years. Now they said we had to go to 4G and we had to buy another phone because 1 of the three we have is a flip phone. Now all are phone are having problems and one doesn't work at home when it always did before. All our phone are having battery problems now.

Beware of TracFone. I'd give a zero star if that was an option. I cannot believe they are still in business. Whatever you do, DO NOT give them your credit card. I made the unfortunate attempt to try this service but when I could not transfer over my phone number, did not complete the purchase. Unfortunately, I had already entered my credit card in their system and started receiving charges on my credit card since then. Nine months later and many calls, they continue to change my card for services they agree have never been incurred. They credit my card each time I call and assure me they will no longer charge my card.

I purchase thousands of minutes and years of service from TracFone: only to get notification from them now my phone will no longer work. I am informed I will have to purchase a new phone in order to continue service. I happen to believe TracFone has an obligation to provide the service I paid for. If that means they have to give me a new phone to do so, well I guess they better send me a new phone. I think it's bad enough I have to go through all the trouble of moving all my stuff over to the new phone. I don't need or want a new phone, however it seems I am not given a choice in the matter. To top it off I am expected to pay for it and buy a new service plan. What a rip-off! TracFone, get your act together!

This is a reseller of AT&T service so it's very good service. BUT... When you switch or update your cell phone you start over. They say they carry over your minutes but it NEVER works out that way. Your data resets to ZERO. So you have to start over and if you have bought a yearly plan then you just have to buy it again. But it still is the cheapest yearly plan I have found.

I ordered a phone on 9/13/21, Received E-Mail it shipped 9/14/21 via FED EX. I waited 3 days for delivery and tried to track my pkg. to no avail. I spoke to 8 different people and got all different answers. USPS was now delivering the pkg. Spoke with mailman who reassured me this is not a tracking # for them. Called Customer service and this time it is UPS who has the pkg. Went onto UPS Website and was able to track pkg. and was made aware the address was not all provided and they had returned my pkg. I was told to contact TracFone.

TRACFONE REVIEW. They tried to play me for a fool. They have lied to me constantly. They have become unreliable. They have stolen my data without reason. No more promo's or birthday promo's. I never had to call them before, but then it became constant. Reliable KEVA **, has become unreliable KEVA **. Does not answer her emails, does not return calls. I remember Keva from my first tracfone almost 20 yrs ago; CDMA. She was always on point. That Keva is dead. Tracfone has become an unreliable, tired old man. When tracfone was a vibrant youth, it was great and nothing but love. I left and even returned with delight. Now... STAY AWAY! STAY AWAY! Stay away from all tracfone products. DO NOT PATRON!

No contract...Reasonable rates...Reliable service...Who could ask for more? Was fortunate to purchase with an LG phone and triple minutes every time I ordered. Liked it so much...Went back and purchased for my husband.

I wanted to purchase a phone that was not a smart phone. Salesman advised the LG K31 Rebel would be the phone for me. Purchased but found out that it is a smart phone and thus needs a smart phone plan. The return label was damaged and unreadable. Called Tracfone. After explaining all this to the agent, she said so you want to buy air time (what the?). Tried again and finally ask to speak to a supervisor who didn't know the return procedure either. She told me to take it to my Tracfone dealer to get it set up. I don't want to set the phone up, just want to return it. I see now that Tracfone just doesn't want to communicate. Their customer service is the worst!!!!

Can not trust them with anything. They would say their system does not let as if they here for you but really don't care about you. STAY AWAY!!!! I'm not talking about their customer service that's known for a real bad one (if that's could customer service....)

I like this company because I can pay as I go and what I do not use it gets rolled over for the next time. I do not have drop calls or any kind of issues with that. The other thing is they will notify you when it is time to renew.

These two companies; Safelink and Tracfone, have literally the dumbest people working for them. For something that should take a minute, they will take not weeks but months and 100 to 200 hours of your time. Stay away unless you want to get a early heart attack from their bad service.

This phone is much less expensive than the big names, but it has all the features that I need/want. It takes nice pix and it is generally easy to operate. I use the speaker feature regularly to make the sound loud enough that I can hold the phone away from my ears. I use the flashlight when I move from the living room to the bedroom at the end of day. I like this LG phone and would recommend it.

My iPhone stopped working a week ago, a very expensive gift from my GF. Stopped receiving calls or making them. The only number I would get is the helpline. I called them 18 times. They kept repeating the same thing...I did them all.. re-set, remove sim card, etc etc. *73. It gets stupid after the 10th call or so... I finally asked if I should get another phone. I have had the same number for 20 years. Yes, my phone was not working right... so I ordered another phone Nextday from TracFone. It also did not work. Also did not make or receive calls.

I have not had one problem in five years with this company, using the automatic refill minutes, I am well supplied. The program is inexpensive with all the bells and whistles one might need to make calls locally or for distance calls.

I love TracFone Wireless. I pay $30 for 3 months of service. The TracFones I usually purchase costs less than $75 and lasts about 3 yrs. The voice and connectivity coverage is great locally and nationally and I don't call internationally so I don't know about that. I get enough talk/text to last more than 3 months. The internet and camera functions are pretty good and voice calls sound is great. This is "the David communication" in a land of Goliaths. Great deal.

I like having a person to talk to with any service needs. Very helpful. Great service. Reasonable. NO CONTRACT. Always complete resolution of issue when service required. I have never had dropped calls or loss of service. I chuckle when I hear of the multiple problems others have and their complaints about poor service from nationwide big carriers.

Very reasonable cost for 3 month service; excellent coverage throughout nation; has an automatic renewal and carryover minutes. Have been with them for years and no other cell phone carrier has come close to meeting their price of just under $20 for 3 months of service.

With TracFone wireless you don’t have to worry about contracts or hidden fees. You pay as you go. They have plans that fit every budget. Add ons like more airtime, GB are reasonable too. I like the fact you can bring your own phone and number. You can’t beat that.

I purchased a Tracfone prepaid wireless SIM card with unlimited calls and text + a 3G data package. When I finished the data package and paid for a top-up (additional data), I still could not access data (no navigation or WhatsApp while on a long road trip and with clients!). I called customer service 6 times by phone, twice by chat, and once by text over the course of 5 days.

When updating to new phone they removed my paid services and refused to give them back. Rude customer service. Stay away from this company. I change after 21 years. The same thing happened to my wife. They do how they please.

I purchased a Samsung Galaxy A51 phone from Tracfone and a $30/mo plan from their website. I had to port in my phone number from my previous phone with a different provider. I followed the instructions on their website, and while service to my old phone with the old provider was shut off, service to my new phone never worked properly. I received data, but I could not make or receive calls or texts. I spent the next 4 days on the phone with them for a total of over 20 hours trying to get my phone to work. At several points, I was informed that my service was canceled due to nonpayment. Of course that couldn't be true since they had deducted the funds from my bank account when I purchased online 4 days prior. At one point, they told me the issue would be resolved at 3:35 that day. It wasn't. Then, it was to be resolved at 4:47 that day. It wasn't. I was told it would be resolved in 24 hours. It wasn't. I was told 24 hours again. It still wasn't.

I have dealt with TracFone/Straight Talk for years and been very satisfied. Today I called to start auto refill starting 8/3/21. I spoke with "Dana". She started asking me questions about my debit card and I told her "Do not charge me today, I want this to start on August 3". She said "no problem". After we hung up I noticed she had made an unauthorized charge to my bank account even after I told her not to. I have been on the phone for hours over this. Finally they told me they will refund my money (when?) and that your auto refill always starts on the day you make the call. Too bad "Dana" didn't know that. So they took my money after I told them not to so, after all this time, I am going to switch to another company.

I have had nothing but problems with customer service, they seem to have a script and if you jump in with question, they go back to the script. My questions never got answered and I am tired of trying to deal with them.

They had me on the phone for 4 hours talking to eight different people trying to get my minutes switch to another phone. I ended up losing 5400 mins. data and text. They do this a lot. Switch operators a lot.

I stuck with Tracfone with at least an emergency phone since 2002, at least 6 times updated phones. The last few months I have had trouble adding time to continue my smartphone plan. Last month I finally just went to the store and bought a card to put time on. This month was my last straw. I could not add time online, and the cards at local store had a glitch so could not purchase one. I again reached out to Tracfone Customer Service and was told the best way to stop it was to sign up for auto pay, tried that and was informed that the same credit card they have used for past 3 months could not be used for this.

I would like to say thank you Tracfone. The 2 phones arrived today. Thank you again. Somehow the phone came in from another company. It arrived without fedex knowing it was on their truck. How I don't just thankful to have both new phones.

I have been with this company for a year now and I am fed up! I have had numerous issues dealing with Tracfone: data that disappears, lack of signal in covered areas, device system resets without consent, unknowledgeable, unhelpful and/or unreachable service staff, reimbursements that never seem to make it back to my device and having a "suspicious activity" label placed on my account after complaining. I've been willing to put up with many things due to the cheapness of their plans; however, this latest episode took the cake. When my plan expires in mid-July, I will not be purchasing another.

Tracfone user for 18 years. I sure am a very upset Tracfone user. I have had tracfone since 2003 when it was a good company to deal with. A person answered my call about not having service in the mountains where I live and he spent a long time finding me an LG phone which I did get service and have had LG phones every since.

On 06/16/2021 I filed a 2nd complaint with the FCC and the BBB. Know that Tracfone customer service is in the Philippines. They have scripted responses that they have to say. You will never get a correct answer. After filing a complaint they have to respond to me in 30 days. My 1st complaint they did however (because it's the law) after repeatedly emailing and leaving voicemail the person (Trumaine **) never got in contact with me. I gave him my schedules when I would be available and yet no response. They will send you a email to show they are in compliance with the FCC. After that nothing. After doing research well known companies are offering affordable plans. If you go w/ them don't say you weren't warned.

Purchased Phone 6/2/2021. Activated that day and requested phone # port from previous cell carrier. Old carrier texted 6/3/2021 saying request complete, however TracFone stated 2-5 business days to complete. Finally on 6/11/2021 I called Tracfone Customer Service and asked for a new number as my request was "lost" in their system. Issued number at 12:18pm EST...was still on the phone with tech support (4 reps later) at 4:10pm EST when I was finally told to leave my phone off and that it should be fixed within 24hrs. Fixed within 24hrs after not working for over a week? I give them a zero. Horrible and unacceptable as now I have a phone I am either stuck with or have to pay a restocking fee for, not to mention the monthly service fee I already paid for. Use two tin cans and a string as it's more useful than their tech support.

My phone was deactivated because I was late renewing my yearly subscription. When I asked how many minutes would rollover if I reactivated I was told they couldn't give me that information until I reactivated the phone and then they would be added. I reactivated and none of my 1400 plus minutes rolled over. I talked to a supervisor and was informed because my phone was deactivated I would get any roll over minutes. Don't do business with these scammers.

We had a simple Tracfone for 13 years. We had to turn it in at one point and get a new one, but recently Tracfone told us they were no longer supporting that phone. So we foolishly decided to get two new, inexpensive smartphones which had what we needed (not a lot of fancy gizmos). Oh my lord! I spent nine days and many hours trying to get the phone to work with no luck. Then my husband tried to get his phone to work, no such luck. Now they want me to sign up for some smartphone service (never sign up for any monthly charges online for anything!), so my next request will be for a prepaid return label. This company is not able to help you get your phone working, though many of the people who work for them are pleasant (one assured us there is coverage in our area). I wish we could get **, but they don't have coverage in our area.

Yesterday I bought a sim kit and a 500 min. card. I have an unlocked phone that they said was compatible with their network.. After 4 hours working with them it still did not have a working phone. They said they would fix it and give them 15 min. / restart the phone and they would call me back in an hour... No callback. Did not work so I called them. They said the sim and min. were being used by another phone and for me to go buy another set of cards. Big ripoff.

We signed up for unlimited talk and text for $15.00 monthly with autopay. They switched it to 500 minute on the day we signed up without notifying us. When you call them you get someone that talks in circles, won't answer a direct question and is extremely difficult to understand. Depending on which agent you talk to there is a different reason why it happened. One of the reasons was that they have different affiliate carriers and they may have offered us something that TracFone doesn't offer which doesn't make sense. Another told to us by 2 different agents was that that price was only offered for 3 months. Two others said it was only offered for 2 months.

Wanted to replace my old iPhone, thought I'd try a Motorola from Tracfone Wireless. They sent the phone. The online sign in and activate wouldn't work, so I called... it seems that it was loaded, by TracFone, with the incorrect SIM card installed which was only discovered after 2 hours and three 'tech' people. They finally returned my phone # to the old phone and promised a replacement SIM card in 7-10 days. Very apologetic, very polite, hard to understand. I'll go with a real telecom in the future.

I had been happy for years with Tracfone. Mostly use it for texting. They removed the add-on feature that let you buy 1000 additional texts for $5....Now, if you use all your texts in your plan year, you must buy a monthly service plan that costs a minimum of $15 or $20 per month. This change was made in the middle of my current annual service term.. Believe me, texts go quickly, and I've used all 1500 texts four months into my annual term. Be very careful what you pay for with Tracfone. Hidden costs make this $100 phone now cost over $300 for the year..

I signed up with Tracfone because a friend had it and liked the service. However, I've had nothing but problems. I signed up on January 11 and purchased a SIM card and 2 service plans. The agent said that my phone was compatible with the IMEI # I provided. I paid $36.00. When I inserted the SIM card, it was NOT compatible. Then I needed to spend another $57 to purchase a new phone and you could not purchase a new phone without purchasing another service plan. I tried to get the 2 service plans transferred to my phone, but they said they couldn't do it nor could they refund the $36.00. Unreal. Tracfone told me to cancel my service provider to port my phone number. I canceled and was without phone coverage for 5 whole days because Tracfone took that long to port my phone number.

Tracfone is the first and only cell phone service I have ever had up to today. I have had it!! I have 4000 minutes but I am leaving. They have disconnected me 3 times. I give them a good cc #, they use it for a few months and then for some reason the computer goes back to an old cc#, they do not get paid and then without notice they disconnect me. No one speaks English. This AM they said their computer was not working and I was unable to get any customer service at all. I am tired of being an abused customer. I will lose my 4000 minutes but it is worth it. I wonder if because I am a low use customer that maybe they want me gone.

My cell phone suddenly began to show another person's name on the recipient's caller ID. I called Tracfone's chat line, and after several minutes and rebooting the phone as suggested, the rep said I needed to talk to a "higher department" and she scheduled a callback for 9:00 pm tonight. As I suspected, the call never came. This same thing happened at least three times when I called on another issue several months ago. This is a serious issue. If I called someone during an emergency and they saw a name they did not recognize, they would probably not answer the call.

My 85 year old grandfather purchased a phone from someone in his assisted living facility, but did not understand that the phone is locked, and since he has Tmobile, he was unable to use the phone. I called to get the phone unlocked, and apparently since it was not active for 12 months, this isn't possible. I tried to speak with a supervisor to see if there was anything that could be done, an exception, special approval, something, and I was put through the ringer, and lied to. Worst customer service ever.

Beware of this company if you travel to and from US. You cannot access your account once you leave the US. You can't access it online if your ISP is outside of the US as well. I was trying to top up my account and they block all isp's outside the US. Last minute now I am looking to port my US number because I have it for my special needs brother when we visit the US.

I spent 15 plus hours on the phone with these jerks trying to get my new phones activated. Talked with 14 different people to transfer my phone over to the new network and new phones they had sent me in that time went through all the activations time and time again yet nothing. These morons don't know a damn thing. Stay away from them as far as you can, their customer support and tech stinks.

I was a Tracfone customer for almost a decade without issue. Recently, I needed a new phone, so purchased a (supposedly) new J7Crown for $69.99. I was sent a refurbished phone (cost $39.99). I called and spoke to a manager who agreed the phone was used. He told me to send it back, with a FedEx label they provided, and they would send me a new one. I sent the phone back. They not only sent me another refurbished phone -- which was not even in a Tracfone box, but instead a white cardboard box with a huge REFURBISHED sticker on it, with the pamphlets just thrown inside.

This company took my money, took my order, then sent me a message that I never placed an order. I talked for over 2 hours with call centers, so that they could tell me to call my bank. Now I have to report a fraudulent charge to my bank, tomorrow, and I'm out the money that I need to order my kids Christmas presents. They stole my money and told me it's my problem. BEWARE, THIS COMPANY IS A DISASTER!

I recently purchased a Samsung Galaxy A20 smartphone from TracFone two months ago. Immediately out of the box the phone's software wasn't working properly. From day one I called for tech support on an average of 3+ hours a day for several days. Some of the issues were resolved and some were not. After 4 days of back and forth calls I gave up and dealt with the issues....basically, ignored the other issues. Today my phone started acting up again. Another software issue. I called TracFone again and spent 3.5 hours trying to resolve the issue, to no avail again.

Tried three times to get a phone unlocked; could not reach the "Unlock Department" after being on hold over 15 minutes; wrote a letter to the Tracfone Executive Resolution Department; no reply after 30 days. Bought a cell phone from Tracfone Store; could not get it to work after three attempts online and Customer Service; wrote a letter requesting a refund and shipping label; no answer after 30 days; called Customer Service who said I would have to pay the shipping costs to get a refund. I had bought the phone on sale and the shipping costs would be more than the cost of the phone. Great phone service at a reasonable cost; but P POOR customer service; can't speak English, are not knowledgeable, and are so frustrating.

On November 6, 2020, I paid for another 365 days that included 1500 minutes/1500 texts/1500 MB data. This plan costs $125 + tax. I used a promo code to take $50 off the $125. The order confirmation that I printed showed $80.77. Three days later I logged into my Tracfone account and it showed that they charged my credit card $134.62 And my credit card company showed a pending charge for $134.62. My mom had the same thing happen two years ago. She used a $15 promo code but ended up being charged the full amount. This sort of cheating has never ever happened with any other company. Once I confirm a purchase, the amount is always the same. I initiated a dispute with my credit card company. Tracfone are cheats. Beware.

This is a terrible company. I accidentally paid my bill for 3mths for a 1mth plan. Can't get reimbursed. Passes you through multiple agents just to hang up on you. Representative will take your credit card information and commit fraud. They will take your monthly payment but never turn your phone back on either.

Returned an unused/unactivated phone and service plan purchased directly from TracFone. The Tracfone CS Rep. in the Philippines acknowledged the company's receipt of the phone and she told me a credit was issued to my Amer. Express credit card account. What was not credited was the NY State Sales Tax! She stated it was not Tracfone's policy to return sales tax paid for returns. This was a first for me for ANY return to any retailer. Tracfone does not make it easy or desirable to do business with them especially with their customer service group located in Asia. As always, "Let the buyer beware!"

As advertised on eBay, I purchased a $29.99 BYOP Sim card and combo airtime package consisting of 1200 airtime minutes, 1200 text messages and 3 gigs of data from Tracfone. Received sim card starter kit on 10/17/2020. Per instructions loaded sim card and documented all information required to activate service. During the next step of activation, I was asked, do you have an airtime pin OR do you need to purchase a plan. I never received an airtime card or pin with my package. I was under the assumption that all airtime, text and data would be loaded on sim card and automatically activate.

Not sure why this company advertises 'rollover minutes' when they are useless (well, to me anyway.) Tello is no longer pay-as-you-go, so I thought I'd check TracFone out. I figured I'd pay for the lowest plan ($15 for 500 min/text/data). I hardly use my phone at all, so I thought I'd pay for the plan and refill when I needed to. Nope, you have to purchase an air card every 30/60/90 days (whichever one you chose) in my case 30 days, which makes it a monthly plan. It would take me around 5 months to use the amount of service on the $15 card, which means I just rack up minutes I don't use and they expire in 6 months. What a pointless waste. I'd say this service is NOT for users with very limited needs.

My account totals are inaccurate, balance states 0, have over one thousand minutes. Currently in dispute, however unable to use phone. So, I tried to purchase a Talk Add on Card. Currently the talk add-on card is only available on the Tracfone website in the add-on section. However it is not. My phone is in limbo. Requested customer service return a call after 20 min on hold. Sent a link to 611. My customer service experience is like a fireman trying to put out a fire by peeing on it. The analogy is spot on, they don't have a one half a star because they are not dissatisfied till you are dissatisfied! I'm dissatisfied!!!!

They have website that has byop (bring your own phone). I need it through food stamps Florida access and they don't send free Tracfone to anyone except medicare and native Americans. Byop costs $59.00 to unlock phone from MetroPCS. It's not free. Or purchase a tracfone! It's not free. The government needs to drop Safelink tracfone and create a new nonprofit service provider. Ban tracfone for false advertising. Not free! From Florida Access!

In July, I ordered a new phone for my dad through TracFone's website. The chat rep assured me that everything would transfer from his old phone to the new-to-him iPhone. When I went to set up the new phone, I had to call in to their customer service line. The person there told me that the number would NOT transfer and that his contacts also wouldn't transfer. I was on the phone for at least an hour and finally got a supervisor who was able to transfer the number to the new phone. In addition, the directions for installing the new SIM card were confusing and not accurate.

TracFone's shipping department does not follow instructions. I have request new SIM cards on four occasions. I provided the name of my agency and the address. But before shipping, they look at an address database and substitute the information in the database. The packages are now undeliverable. When confronted with the problem, their response is "we are following procedure." But the procedure is not working. "We are following procedure."

Received notice that I need to buy a new phone on August 22, 2020 for phone purchased from Walmart back in April 2020 because of network changes they knew about for several months before April. This is wrong as the phones shouldn't of been available to be purchased knowing they would soon be obsolete.

In February 2020, I refilled my son's service plan with Tracfone. We purchased a one year agreement for $99 which gives him 1200 min, 1.17 Gb data, and 1200 texts. At this time my son had over 2000 mins of unused talk time because all he does is text and use data. By April 2020 his minutes suddenly showed as 600 mins. I contacted Tracfone and was told they could only give me the records if I submitted proof of the phone as well as a sworn affidavit. We completed this in April/May. Requested records from Dec 2018 to present.

Absolutely worst customer service ever!!! Support doesn't know how to fix any issues. Their answer to everything is turn your phone off the turn it back on. Every time they transfer you to a supposed higher level of support you get disconnected. They promise that they are sending you a new SIM card several times that never arrives because apparently everything requires you to change SIM cards. (I was with AT&T for years and never changed SIM cards once)

Had Tracfone service for years and I replaced the phone last year. Now every time I hit the dial button, the screen goes black. Nothing, on off switch, swiping, tapping, etc will make it turn back on. Sometimes 30-45 minutes. Hours on line with customer service and the only thing they recommend is that I buy another one of their defective phones. Phones seems to work fine except when I have to make a call. But I am charged for the minutes, 20-30 at a time while I'm connected to someone where I can't disconnect, can't see, can't hear. "Buy a new phone, they say". I can't be the only one with this problem. Not on your life will I buy anything from them again.

I purchased a plan for my son, it didn't activate. I called to inquire about the failure. I was told the phone was not compatible. They told me I would receive a refund. Four calls, five chats later (All Saved) and I'm told nothing they can do to help me! They stole his money and refuse to return it! Thieves and liars! Stay away from them at all costs.

After being a Tracfone happy customer for years I had to buy a new phone after my two year old phone memory didn't work anymore. So I upgraded to a Motorola Moto G7 6.2" HD+ with 32GB of built-in memory that I bought 5/6/2020 thru HSN on sale for $99.99 including 1500 minutes. After a couple of weeks I could not make phone calls. I called Customer Service and after talking to about 7 or 8 persons during different days, waiting for a new SIM card, and losing all my data I was told I need to return the phone because it could not be fixed. When I asked if I needed to return it to HSN I was told it will be faster if I returned it to them (Tracfone) and that I will get a return label in an e-mail. That's when the FUN started! I never received a return label, instead after a week I got a FedEx envelope with instructions and I returned my $99.99 phone.

I was with Tracfone for years and was perfectly content... until I tried to trade in my fliptop for a smartphone. After four days and at least ten hours on the phone with techies, they concluded the smartphone I'd bought was defective. But they couldn't transfer me back to my fliptop, allegedly because Tracfone had switched carriers after I bought it (a friend assures me that's bull). And when I tried to get compensation for the nearly 900 minutes I had left with two months to go, I got disconnected twice from the "billing department." Nor have they responded to a letter of complaint sent to company HQ two weeks ago. Needless to say, I'll never use or recommend Tracfone again.

My package was delivered to a wrong address. When I was trying to contact Tracfone using online chat, I was kicked between different departments. For each time, I have to repeat the reason I call, my phone number, and my email address. Finally, they set up a call back for me because the shipping department does not have online chat. During the callback, I have to wait for the next available agent. Then the agent tell me that the order was cancelled for ** reason. Sorry I could not understand the reasons because the guy has a very thick accent that I can barely understand. My first-time purchase from Tracfone, and definitely my last time. I don't believe that Tracfone can provide any quality service.

I used to have a Net10 Android back in 2012 or thereabouts. The $50 plan gave me 5Gb and after that, throttled to worse than 14.4 kbps dialup. Switched to Boost Mobile and also MetroPCS (now Metro by T-Mobile) and their $50 plans are truly unlimited... Go over a certain amount and you don't get cut down to unusable speeds. 2020... Needed a new phone because I had an awesome iPhone 7 on Metro by T-Mobile but was lost on a city bus. Was on their $50 plan and I went over 30 some odd GB and got a text regarding deprioritization but wasn't slowed to 1990s era dialup speed.

This is a total waste of money. It seems like a great deal at first, with the lower monthly payments. I was a loyal customer for about 5 years. But then the other day I started using the wifi hotspot and needed to add more data. My phone was working just fine, but I needed more data for the wifi. I added an extra $30, and immediately the phone quit working. I couldn't make or receive any calls or texts. I contacted TracFone about a dozen times, and nobody could get my phone to work. Not only that, but it didn't give me the extra data that I paid for, for the wifi.

Signed up for Auto Refill and billed me for 2 months. Called customer service and was a nightmare. Asked for one month to be refunded. Said they couldn’t do anything. So I asked to speak to manager and they asked for my number and they would have manager call me in 4 hours. Never happened. I just canceled the auto refill and that’s how I resolved the issue. I guess you get what you pay for. Cheap phone service equals poor service. Still use Tracfone because the connection is as good as Verizon. Data is slow, but 95% of time I’m on Wifi. So no big deal.

I currently am with godaddy.com for phone services. That is however not working out. I contacted TracFone and asked the steps to transfer my number and services to Tracfone. I was told I only needed to get the number released and purchase a tracfone. I did so and called this morning back to tracfone to have it switched over. It has been nothing but a headache. I am now returning the phone and going to find a different provider as I am guessing that what I have gone through today is just a glimpse of what to expect for services if I was to move forward. They need to get their phone system fixed. Every time I was transferred to someone else the line disconnected and I had to start over.

I started with a TracFone in 1997-2003. Then signed back up in 2006 and have kept it active ever since. The phones and call quality seem OK, on data usage you are close to the bottom of the bucket on speed. But if you need to use data in sending photos in text or getting weather updates, it can be slow. I hope you never have to use customer service. 10 yrs ago customer service was very responsive to customer needs. I had problems with a new phone while traveling and they bent over backwards to make it right. BUT in the last 3 yrs I have had text minutes just disappear and spent over 4 hrs on a phone on a carrier to get them back only after insisting on speaking with someone in the US. I've had various problems that required being transferred up the chain of command to get solved. Like so many here have stated the folks you are talking to just do not understand what you are trying to tell them.

I was a relatively happy Tracfone user for about 15 years. Due to the structure of their plans, I always purchased more minutes than I needed and had accumulated over 3000 minutes. When my old phone died and I activated a new one, they claimed there were no minutes on my old phone to carry over. I could get nowhere with their customer service reps. In searching online, I found this is not uncommon but they never admit they are in error.

I have been a Tracfone customer for ten years. I have two Tracfones with 6,000 minutes left on them. My latest experience trying to get Tracfone to fix my problem was enough to make me walk away from the whole stinking mess and find another prepaid phone company. Absolutely the WORST ** customer service I have ever seen. Spent two days trying to get a new phone, either buying an upgrade or getting a free replacement for a broken phone. Their eCommerce site kept declining my credit card, and my bank said they never saw the transaction, the issue was with Tracfone. One tech said he would send me a replacement phone for free, and transferred me to another one who refused to do it.

I have had TracFone for more then 10 yrs. I upgraded my wife's phone to an iPhone last week. They wiped all her data and text off the account. After 5 days and 5 different people I have finally given up and will go over to Cable phone!

Second time, ripped off for air time. Tried a new phone DEC. 2019. Never got service. Lost $35 bucks returning phone. Jan 25 2020 I buy 400 min for my Nokia phone. Min never added, twice I was told min were added. Never showed up on phone, I had over 200min at that time, when 200 min ended so did service. I could not get C/S to get the fact that if min do not show on phone it goes dead. 15 years I had great service. C/S says it was added but can't show me when over 600min were used. We never use more than 60 min a month. Watch out consumers. What was a great phone co. has now gone, we don't care.

I've been a TracFone customer for over 8 yrs and have always been happy with this business. On 4/15/20 I purchase a reconditioned Samsung Galaxy J7. Out of the box, the phone had issues. Battery does not hold a charge for long. Yes, I did charge the phone as suggested for 4 hours. The speakers on the phone are damaged. The volume while playing music is very low, I have installed an app for sound boosting, but that doesn't help. While putting earbuds into the outlet, the buds have to be held the entire in order to hear the music threw them.

I had a bad experience with a few of the customer service representatives at Tracfone/Safelink wireless. The individuals were very rude, clueless and obtuse to say the least. I felt as if I was talking to a 12 year old over the phone. I wouldn’t recommend this company to any human being on God’s green earth!!!! Be aware of this company!

I have been a customer for 15 plus years. I received a defective phone, they tried to tell me for 3 days I had to wait for it to update. After continuously calling they decided I have a defective phone. I have to send it back and now wait another 3 to 5 business days to get a phone. Now the big question is IF I get a phone. Now they say they have no record of my phone number. So bottom line POOR CUSTOMER SERVICE!

I like the phone service, it always gets out when I need it. Customer service is pleasant and courteous. Good price also. I like my phone also. My phone is also a good color, and is user friendly. It is a Samsung phone.

Like Talking to a Robot. In fact I accused Kenny of being a robot and he replied he was a person. I contacted customer service to correct an order for more data on my account which I had ordered online. After many attempts to convince Kenny that there Was a problem and of how to correct the problem (ie; to cancel an incorrect order and help facilitate a new order) I asked to be put in touch with a supervisor. He told me he would have one call me within 15 minutes. I waited. No call. Reconnected with Tracfone; Genevieve. She answered very briefly and said said she would have the Refund Dept. call me within 15 min. I waited. No call. It's a very easy fix. They seem not to WANT to do it. Meanwhile, I'm trying to buy their product and they won't let me.

TracFone is not for everyone, but is ideal for those of us who do not stay on our phone constantly. With WiFi everywhere internet is almost always available. And for the price it can't be beat. I get the yearly plan and it gives me more minutes, data, and texts than I ever use. And they roll over.

Both my wife and I have used them for many years. I'm able to roll over unused minutes and sometimes my wife does have to buy more data, but their pricing on a one year plan for people who don't spend their entire life on the phone, is extremely affordable with a one year plan. We average less than $10/month for each line.