Tracfone Reviews

They ain't shit and don't buy the phones with the free year of service and have a problem because then they going to take their service back. I bought a new phone and tried to use my service. They made me buy another sim and everything, then they ported over my service and we I called, they tried to fix it and took all my service. This been since July. I just got the phone the end of May, now they say I have no minutes, the 1500 is supposed to last for 1 year.

Tried multiple times to login, tried multiple online customer service people, couldn't help. Paid for more service online line, took my money but didn't send no notice of service and locked me out of my account.

I have called for help numerous times. Every time I am told to turn my phone off & back on. Then I have to start all over again with another "agent" to prove who I am. I get improvement while on the line with them them back to undependable service. Each agent has a different excuse for the service & each time they personally will "fix the problem". Recently I was even told to go walk around in my yard when I want to make a call! Then the cause was leaves on nearby trees, now it's winter & I have no leaves.

Customer service put a payment of ours on a phone number that no longer belongs to us. They refused to refund the money since we did not have access to the account. Of course, we didn't have access, it wasn't our number. Depsite repeated conversations with customer service, all they could recommend was disputing the charge through our bank. Terrible service if they can take but not refund money.

Has to be the WORST cell company out there. It's hard to believe a company like this can survive in today's cell phone environment. Unless maybe you need a burner phone because you're doing some kind of nefarious stuff (and even then I wouldn't recommend trac.), should be called Trashphone instead. Rip you off on minutes, terrible customer service (just Google "traction reviews"). This company is stone age compared to all the other cell plans touted by the other known name providers. Save yourself the headache and though other plans available may be a tad higher, it's definitely worth going somewhere else rather than dealing with this borderline SCAM operation.

A good value UNTIL there is a problem. Their Customer Service is abominable, at best. My old telephone stopped working. I called to make sure I could transfer my telephone number and accumulated minutes to a new Tracfone and was told I could. I bought a new Tracfone and called back. The woman I spoke to did not know how to get the new telephone working. She, when I had a question, read from a script which had nothing to do with my question. When I asked to be transferred to a Supervisor I was told they do not do that! 40 minutes down the drain. I can take my telephone back for a refund, but will lose all the large amount of accumulated minutes that was paid for.

I too wish I could give less than 1 star. I have used TracFone for years. I buy a 1 year card each year and add minutes if needed before the years up. September 2025 they started deactivating my phone every 30 days and deleting all my talk, text and data which is normally in the area of 800 talk, 700 text and 3.5 gb data. I keep the data turned off when not using and use my home wi-fi instead when at home. I make very few calls and minimal texts. I have chatted with reps 5 times since September and as of today the correct amount of talk, text and data has not been added back to my account plus my phone is deactivated every 30 days. Every 30 days I have to chat with them and only one of the 5 reps that I talked to attempted to correct the issue.

Tracfone is OK for a Cheap cell.. Watch you minutes/texts/data carefully. They Will disappear mysteriously, support will not tell you usage history. But will graciously "give" you back part of the stolen. Website is a disaster, Something Went Wrong all the time. Support is instructed to mislead consumers to force Unlimited monthly rates. I believe Verizon is trying hard to get rid of the by the minute customer.

Worse customer support ever. I can't understand what they say. Their English is incomprehensible. Their SIM cards expire. Their phone are cheap. I text a balance request on their phones and there is no reply. Just pathetic...

I have been with Tracfone for several years but switched carriers after not being able to access my account via computer anymore. Fewer and fewer options for obtaining customer service seems to be the rule since they were purchased, and I had a heck of a time getting necessary codes and account numbers from them in order to change carriers.

I wish I could give it less than one star. It doesn't connect to WiFi. It wasted data, won't even send texts with data off. The help line is non existent and I can't name a single thing that works well or properly. You might as well burn your money or throw it in the trash. You'll just need to buy a new phone and service provider the second you buy this product

I contacted Tracfone by chat 2x. Phone once.. The phone app where you make calls is not working! First they wanted to do a factory reset and lose all my stored info..then they kept insisting features were working that do not. Then as a last resort return my phone and they will send me one later. I mean really.. Well they have lost a customer and every one else I can steer away from them.

Tracfone SUCKS. Try and get a balance at 611611 and get the run around.... They're trying to BURN your minutes up by calling customer service. DON'T USE TRACFONE. And you can't contact customer service neither.

Tracfone with Verizon sim card is no good. They lock the APN and when (not if) the settings get erased, you can't fix it and it's been a week now and they can't fix it either. I've been with them 7 year and used a AT&T Tracfone sim card with lots of different phones and never had a problem. Now they stop using AT&T and only use Verizon, and the APN is locked, so only they can edit are add a APN but for some reason I'm not getting the updates and they will not unlock the APN.

Tracfone is really terrible!! We bought a tracfone in Jan. 25 for the US while we were here in the US. We came back to the US in October and I tried to activate the Tracfone and we bought a $30 plan. I had to call the service hotline multiple times where the first time we were lied to that the service person on the line told us that the cell phone tower was down that was why after buying a 30 monthly contract our service plan was not working. The next phone call the service representative hung up the phone while I was on the line.

Purchased new TracFone from TracFone, phone received was defective. TracFone asked me to return. Tracking on returned phone shows they received 6-23-25, today is 10-16-25. I have no phone. I call TracFone service zero help, I just want a working phone which TracFone cannot provide. I'm at a total loss. No phone. Out all the money I spent.

October 14 2025 I contacted Tracfone 5 times on their chat line. Never did they help in any way!!!! I had to figure out by myself thank the lord. But they have lousy customer service on chat. You will lose many customers because of their inability to solve problems. I have a anxiety disorder and it did not help me. It made me sicker. Good luck to tracfone. May you get better or just quit.

TracFone is dishonest. I bought a monthly plan that has unlimited phone and text and 3GB of data. I bought it on Sept 14. On August 11 my phone service was cut off. I called to try to get it resolved. I am enrolled in their loyalty program. I had 1100 points this morning. When I called to complain about my phone being disabled they told me I had exhausted my phone service. I asked them how you can exhaust unlimited service. No response. They took 1000 points from my rewards to give me phone service. They are totally dishonest! I don't think anyone can understand English over there!!

20 plus year customer. I was refused a carrier unlock. They said because I bought 1 year plan on previous phone that was moved to the new one. Moving the remaining balance of a 1 year plan is the same as moving money or buying a plan for the new phone. I bought pin cards from retail stores as well. I was treated like a liar and not one single person tried to help. FCC complaint for them as well as BBB. They have also just lost several 20 plus year customers. I'm done with TracFone and will never go back. I meet the requirements of their policy.

My brother cancelled his plan 2 years ago and they are still charging him monthly even with no phone of theirs and no calls being made. They will not cancel because he does not know the last number he called and does not remember the pin from 2 years ago. This company is scrolled as they come. I contacted the FCC about the problem and they called my brother but still will not cancel because he does not know who he called last or pin.

Contacted Tracfone today because I was locked out of my account and I needed to confirm my service ending date of Feb 8, 2026. After going round in circles via chat, I was told that my phone was deactivated a month ago. Been a customer for about 20 years, (back when the flip phone was $9 at CVS) and have been with them since. I also use AT&T as my daily phone and used Tracfone for an emergency backup during Florida hurricanes. Was now told that their policy now is to use the phone at least once a week (ridiculous) or they deactivate it! It's actually a violation of my original contract with them. If they can't honor their contract and not even give notification of their ridiculous policy changes, then they know where they can put their service. Period!

I've tried repeatedly to try and get my voice mail turned off, keep getting told it is next call I get and don't answer. Service goes straight to voicemail and I've been with them for about 2 years and very much considering going to someone else or maybe they just don't know how.

Customer service sucks! Went to bed last. Customer service is appalling. Last night I had 118 GB of data including a plan I added Friday 9/12 2025. This morning (Sunday) I got a notice that all my data was gone. After being on the phone with a rep for over an hour nothing was resolved. How does that much data just disappear like that? I'm now switching to another company that has already shown themselves to be superior.

Agents don't comprehend English. Twice this week, callers have been told my phone is disconnected. It is not. But the agent kept telling me it was my location. My phone stays near my DESKTOP computer. It is always there. I do take it with me, most of the time, it is on my desk. Like this morning when the doc called me with blood results, and got the message my phone was disconnected. Earlier this week, couldn't send or receive. It's my location. It's my phone. I call bullshit. It's a connectivity issue, but they won't hear it. Hire Americans, who speak English as their first language so they can comprehend what's going on. It's way too stupid to insist it's my phone or location. Perish the thought they check their towers.

So on a basic use point, I didn't have complaints. We had a back up flip phone that I set up with automatic payments. I had the cheapest plan and a flip phone so I was obviously not expecting it to knock my socks off. The real joke was that there's no easy or clear way to cancel autopay or the phone line. I spent multiple days trying to figure out how to turn it off online, and when I finally thought I figured it out I had a notification it was about to autodraw. I finally called customer service and the line was so crackly I could barely hear the guy on the other end. So basically the frustration factor of canceling or pausing the line was so difficult it felt very scammy and I'm never getting a phone with them again (which I was planning to get phones for my kids).

We have had Tracfone for many years, however, this last month it has taken away our confidence in their online chat. The problems were endless changing to a new phone to preserve phone number and minutes. In the chat I was given the instructions that I would be transferred to a specialist to complete the transfer as there apparently were issues that they could not resolve. A screen popped up that instructed me to fill out a form for a $5 charge. Thinking I was still in Tracfone, I provided the visa info. It resulted in a membership in JUST ANSWERS??!!! It turns out that this is a $50 a month service to resolve all of your problems. THIS IS A TOTAL SCAM!!!! Tracfone should never allow this!! So, although TF has been a reliable carrier, BEWARE of issues regarding "Bringing your own phone" even though it is unlocked!!!

Without a doubt the worst and most infuriating customer service ever. I have wasted so many hours and almost a week going around in circles with them to get a prepaid card added to my account. I had receipts from Walgreens that matched and they told me the card was no good. I had to repeat my story literally 7x. Finally they gave me ticket # to email pix and all kinds of info and said I'd get answer in 24 hours. Five days later I'm on the chats and phones for over 2 hours trying to get an update. No one seemed to know anything. A promised return a call left me hung up on because no one was available when THEY called ME. At long last, it got resolved but they had closed my ticket and didn't update me like they said. I'm almost convinced I got what I did just because I was persistent and getting pissed off. They will give you the worst runaround of your life. Not worth the cost.

Incompetent first of all. I went online to change a payment and setup auto renewal. Of course you couldn't do it online. You had to call. I explained to them my account, sim number, serial number and phone number and email. They said only way to verify my account was to give them the last two phone numbers I called. I advised this is a backup phone and I have not called anyone in the last 60 days. That being said they could not verify my account after all the info I gave them. They said they tried sending texts while doing this and I did not receive anything. So they said they couldn't help me. That being said the customer service sucks. Couldn't even access my phone or help me get the payment set up.

Flip phone screen after about 2 years went upside down and words/numbers backwards, I could still make and receive calls, so the screen was broken and so phone needed to be replaced. No Alcatel in store. Told Lively Jitterbug was compatible, then another customer service person said it wasn't. Repeated very very long hold times, once over 3 hours! Dropped call when waiting for a supervisor, and no return call back. I couldn't set up the Alcatel phone from Amazon because I have no Wi-fi signal. Continuous misinformation with the next customer service person saying the exact opposite. They required phone to be returned to be replaced, I told them no because I need phone for work and can't tell my employer what to do. Told "Rupert" to send me a free phone without returning mine or I'll go to another company and he said no! Asked for a supervisor and was told none was available and that they would say the same thing.

Trying to unlock my phone and I’m going on 3 weeks because they never sent an email for me to put codes in to unlock my phone and I have never had to do that before so I had no idea that was even part of the process. Can’t put a SIM card in from any other provider because it says network locked and all they say is we already unlocked your phone. Every time I call I start over with people. I’m on like my 15th call. I have been lied to so many times I can’t tell you. THIS COMPANY SUCKS!