Tracfone Reviews

I've been with Tracfone for about ten years now. Generally, I've been pleased with them. Their service is great if you can't afford the expensive monthly bills from other companies. However, at this point, if I could change providers, I would. In June 2025, I returned a defective phone to them after speaking to customer service. They tell me it will take approximately three days to get there, three days to process, and three days to return the new phone. I waited two weeks with no update and contacted them again.

I have been with them 20 plus years. Their customer service at times has been a living nightmare. Just before they sold it was assured they would make up stuff to tell you to get you off the phone. I even had a supervisor give me his number to call. I'd had so much trouble. I had a phone that was a backup that had 500 minutes on it, and service until 2036. I'd check it occasionally for messages and never received anything notifying me that they were going to cancel my service for inactivity! They took my 10 years and my minutes and re assigned my phone number without any notice. When I called they told me I could buy a plan and get a new number!

I have been a customer of Tracfone for more than 15 years with very few tech problems. Service has always been a long wait. Today my phone was deactivated for the 3rd time in about 6 months because they did not process my auto payment on time. My card had not expired or rejected the payment. Tracfone just didn't process it. I had to make a manual payment to reactivate my phone. I am not a happy customer and I am presently shopping for a new provider.

I have been a Tracfone customer for at least a decade. The service area was good enough for my needs and I bought a year of access at a time for a reasonable cost. Then 2026 happened and tracfone "updated" their website so that it is just no longer usable. I had five phone lines. After the update four of them were no longer on my account. I called, I chatted, I waited for call backs, I wasted hours of my life. I was finally able to get the phone lines re-added to my account, but now I can't buy access for any of them because every attempt brings error messages. My phones are useless and I am so frustrated I can't see straight. I can not believe how badly they've messed this up. Look around online. There are tracfone customers everywhere having the same experience. I wish negative stars were an option. AVOID TRACFONE AT ALL COSTS.

Been a Tracfone customer for years but sadly the quality of service has taking a nosedive in the last few years. Between Verizon not supporting the infrastructure and the website constantly going down and customer service not listening to what you are asking for it is hard to recommend them anymore. Last time I bought air time stores in the area stopped selling the 1 year limited cards and their website wasn't showing the plan either so I contacted CS. After confirming it was the Set talk/text/data and NOT an unlimited plan I bought and the phone was showing UNLIMITED. Told the CS rep I wanted to reverse the charge because it was NOT what we had discussed and was told it would take 7-10 days to process. 10 days later I was told because it had been 10 days they can't undo the transaction anymore.

Terrible customer service. Their website is very poorly done, and full of errors in the account management section. I had a secondary phone, on which I let the service lapse on purpose. Tracfone instead cut off service on my primary phone, leaving my secondary phone working. The phone support people are not much help at all. I've been a customer for 20 years, and the support has gotten worse and worse over that period. You get what you pay for, I suppose. It's the cheapest way to have a phone, when it works. I may have to leave Tracfone if they don't get their Shi'ite together, though.

How did I supposedly use up all my Texting Data for the month of March 🤨 when it was supposed to be Unlimited. 🤔🧐

I was a TracFone customer over the years. I finally gave up. Customer service is less than terrific. You will not get someone who is a native English speaker and good luck getting them to understand what you need. I needed to be able to use my phone in Europe and found that that was less than easy or possible. If you want low cost and no frills. Go for it. But if you need more than basics go with a name wireless carrier. By the way I left with thousands of minutes, texts, and data. What a waste.

Have been with Tracfone for 11 years and service etc was good. Was on an autopay type plan and cost did not change much over that period. Last month I noticed on my credit card that the price had doubled. Went to the website and sure enough was now on what was called a basic plan, which I had never heard of, and certainly would not have accepted had it been offered. After a 30 minute phone call was advised they would cancel my current basic plan, the one I did not want, then I would need to reapply for a new plan. All of my accumulated data, which was considerable, seems to have vanished.

Been a customer for years. Never had too much problem. Then they change the app, now it will tell you the amounts you have left and nothing else but chat with a useless agent that isn't going to help fix the problem.

The only redeeming quality offered by this provider is price. Every other factor absolutely sucks. That includes customer service, coverage, and overall ability to navigate their website. Customer Service is the worst experience. I have had constant issues with their coverage service, and have never gotten any permanent resolution. The latest mishap finally shut the door on any further use of Tracfone as my service provider: I pay by the month. Recently, I made a payment online and received a payment receipt. However, there was an issue and my service ran out. I was only made aware of this when a week after I had made a payment, my service disappeared.

I just spent 21/2 hours trying to activate a new phone. They gave a phone number with the instructions for the phone and it is impossible to talk to a live person. The supposed chat function flat out doesn’t work. Zilcho response. I spied another phone number while navigating a maze and finally got to talk to a person. The number is: 1-866-643-8839. I spoke to 4 people before I was activated. They wouldn’t give me my new phone number until I waited 10 minutes while the tech was connecting or navigating his computer. This is a total NIGHTMARE!!! These people don’t know what they are doing.

I've been a Tracfone customer for nearly 20 years. I have been very satisfied with service until bought by Verizon. Coverage is poor compared to Tracfone before Verizon. Tracfone was always competitive cost and cost are going out of range compared to service. Very disappointed.

After more than 2 years with TF, they are getting worse, less trust in their operations over monthly refill service. Unlimited service is 30 days only of course yet TF has no idea what is going on. I argued with them over this before. Service end dates mean nothing, are misleading at best. Notification by text of service expiration date is often wrong. After being notified of service ending in 2 days, TF terminated my service almost immediately. I bought a refill card within hours and added it. But all data, 37 gig data gone. I have receipts for maybe 2 years, unable to upload yet. --

I have used Tracfone for 20+years and have been satisfied. I attempted to purchase a new phone February 11, 2026, estimated delivery 2/23/2026. No delivery as of 3/23/26. Several calls to customer service beginning 3/6/26. Various explanations including not finding my order, transfer to Supervisor on several occasions. Given a Reference Number which did not seem to be recognized in subsequent calls. On 3/12/26 I asked to cancel order, was told unable to cancel until after being billed. Was told on 3/12/26 would receive a call back in 24 hours. Have not received this call. I have been billed the full amount of the phone, $315.

My wife has used Tracfone for years. Generally, service has been adequate to good, and customer service has been alright. Her latest phone is actually a pretty nice phone - upper mid grade, not a flagship or anything like that. Of course phones are carrier locked. Cool - after a period of time, Tracfone will unlock that carrier lock. But, they won't unlock the bootloader! This nice phone no longer gets updates, so I thought I would flash an alternative OS that still provides updates. It worked on my (almost the same) phone, because I bought it from Amazon, factory unlocked. But not on the Tracfone.

I signed up for monthly automatic refill but all of a sudden my service ended and now at 1:44am they have no customer service agent and the online chat is also not available so I have no service till tomorrow morning.

I really hadn't had a problem with them until today. I added my father's account to mine a day ago and today my phone was off. I called customer service. Absolutely incompetent and keep asking for a payment when my account was already paid up! I was on the phone for 30 mins and no resolve. I the do the CHAT and only thing they could do is tell me the issue and to call the sister company that had my dad's account. I call them and the rep resolved the issue and reactivated my service. I will be switching companies for both of us.

Would give them a zero if possible! Took a trip to Africa. When contacting Tracfone was told to get an international card. IT DID NOT WORK! WENT WITHOUT SVS FOR 30 DAYS!! Returning home called Tracfone. Told wrong plan was advised. Also told ALL WALMARTS have a Tracfone rep. NOT TRUE!!. Tracfone is rip-off and provides NO ASSISTANCE. USE A DIFFERENT CARRIER!!!!

Terrible service! Avoid at all costs! Constant issues with service. First, my phone kept getting over heated and as it was under warranty with TracFone I had to send it back for a replacement. It took over a month to receive another one. In the meantime, no phone/no calls. After talking to a dozen customer service associates and supervisor was told that phone was out of stock and they would have to send a different one. Then I talked to a customer service associate to sign up for auto pay who tells me that they have a 15.00 plan and he would set up auto payment.

LG TracFone is the worst phone company I've ever gone through. They develop phones that are purposely running slow to cause you frustration to keep the scam parade going. They do not let you activate your phone. They claim that first year of service is free but does not work and you still have to pay. Deception. Total deception on the BLU View 5. I went through several phones already because of these people not fixing their maintenance.

I've used Tracfone several times as I live and work outside of the US. Whenever I return, I buy a new activation kit for my unlocked phone. However, even though Tracfone claims the activation process is simple, it is not. Their customer service is terrible and changing your phone over is very complicated. Recently, I found an old Tracfone of mine that I wanted to reactivate. I called the company, and I was reassured that phone would work and that I would just need a new activation kit. After purchasing the non-refundable kit and minutes, I called again to reactivate my phone. This time the agent told me that my phone was no longer supported and that he couldn't help me. I explained that someone from Tracfone had assured me that my phone would work and now he was telling me that it wouldn't. I am very disappointed. I wasted my money. I will never use Tracfone again. It's terrible.

If you are thinking of opening an account or transferring your service to Tracfone, don't do it. I have been a customer of Tracfone for just under 20 years. During the past few years Tracfone has offered points to customers for monthly purchases. I have been accumulating points to purchase a new phone for my husband. Their website did not allow me to complete the transaction and I had to call and speak to a customer services clerk. 2,500 points were taken from my account to deduct $25 from the purchase price. The transaction failed. I called on 2/16/2026 and spent an hour conferring with an agent who was going to see that my points were restored so that I could complete the phone purchase. I was told that a promo code was needed and that it was sent to my email address. Never happened.

Tracfone redirects my searches to scam sites. My personal information has been leaked. Customer service is horrible. I don't have the option to log out of of anything. When I adjust the volume there's a blurred out option right next to it.

I absolutely hate TracFone. They zeroed out my data, minutes and texts. I had a bunch! I had to go through customer service multiple times and they restored part of them, but not all. That wasn't until after I filed a complaint with the Better Business Bureau and FCC. Their new tracfone app updates are terrible. It's very hard to be able to find all your information pertaining to remaining data, minutes and text or service end date. I purchased the phones from QVC. TracFone is who zeroed everything out. I would give them zero Stars if possible.

Tracfone’s website is a mess if you refill your plan that way, which I have been doing for years. It no longer works. How are you supposed to refill your plan when the website won’t let you?

Tracfone doesn't follow policies outlined by the FCC. I purchased an iPhone SE for my son a few years ago, and wanted to eventually move the phone over to Mint mobile with the rest of the family. Tracfone requires you to have 60 days worth of service on the account before they will do this. I paid for a single 60 day service through their website and the phone was active for a total of 61 days due to the phone being active during December and January (one of the two times a year 31 day-months are back to back).

Tracfone is a very bad selection. Their plans are terrible and customer service is awful. It's always tech problems that they can never fix. When it comes to your data or hotspot they will take you through all kinds of steps to fix it on your end. Also they will not refund your money. So you're left with a plan you paid for with no data or hotspot. Do not purchase anything from TracFone.

I purchased a phone from Tracfone Wireless and when it arrived it was locked in airplane mode. Called the so called customer service in India and they could not get it unlocked so I could not use it. After a few calls I sent it back to the factory in Tenn. Long story short, they suck and I now am with ** and what a pleasure being able to understand the person I was talking with!! So my advice is stay away from Tracfone!!

As a senior and former ** customer, I have enjoyed great value with 3 Tracfones over years. Service plans are cheaper than ** rates and phone deals with service plans are reasonable. Unlocked Tracfones at Best Buy are priced double to triple website prices showing high demand for phones. Phones have withstood dropping multiple times and have held up for years. My most recent purchase was furnished with online expert assistance guiding the purchase product for a phone carrying over my present phone plan. Website guidance is outstanding with helpful customer service representatives and security has always been excellent. I know I have saved hundreds dropping my ** plan and switching to Tracfone. T