Tracfone Reviews

I’ve used Tracfone for 6 years. Purchased a new phone through Tracfone. Tried to get old number transferred to new phone. Started with the 611611 which they advise you to use. Tried 4 times. Ended up calling, after 3rd attempt, finally got a heavily accented person with so much background noise from the calling center. This process took over 2 hours. So much frustration. Like most all reviews, if you need something, help is almost nonexistent. Terrible, awful customer service. Do not sign up with them.

I liked Tracfone until I bought the TLC 3 flip..... complete garbage. Never had a problem until TLC tried 2x..., same problems no signal or weak signal and I live in a strong signal area.

Since Verizon took over the website is horrible...error message after error message trying to purchase add-ons. Fix it already!!! It's been months.

Where to begin? I have been a Tracfone customer for many years and had few problems, but that has changed since I purchased a new phone from them in March. First, my existing data balance did not transfer to the new phone, and it was a sizable amount. I chatted with 3 different agents, none of whom were able to help. I talked with 2 agents until my call was disconnected.

Had TracFone over 20 years. Think time to change. They changed their tracfone site and can't do anything on it. Use to be great and easy till they changed in March. Use different company. Not tracfone.

I have been a TracFone customer since 2006 and until 2026 received exceptional service and customer service (CS). I have three TracFones and refilling them and dealing with CS has become an absolute nightmare. The once easy online transactions have become almost impossible to navigate. I've attempted to refill one of my phones online multiple times (my service expires today) and it has been impossible. I finally called the # stated and I'm the 43rd person in line - that is appalling customer service. Also, based on personal experience I will be cut off long before I'm able to speak with a representative. I don't like to call them as I'm hearing impaired. Do better TF.

Wanted to transfer current account minutes and texts to a new phone. Old phone damaged and unusable after 10 or more times getting switched to many departments and people. Finally, they discontinued my number I had for many years. And robbed me of 15,629 min. and 1195 text min. that I had collected over many years. I had never had this difficulty before with TracFone. I will be searching for a better service provider and pursue getting my money that I paid back for what they took. (deceptive trade practices).

If I could give negative stars I WOULD! I called to remove a line from my plan, as that person is now deceased, and they said I had to pay the full bill (for both phones) before they could remove the line. I spent 45 minutes on the line with a customer service agent (using my daughters phone because mine wasn't receiving calls because of the payment) and the customer service rep continuously tried to send security codes to my phone...it's like she wasn't comprehending that my phone didn't work. After about 35 minutes she finally got the line removed from my plan, then needed to set up new billing information...and it took another 5 minutes of us repeatedly sharing the mailing address because "the zip code is not valid"...No, you're not valid.

I have to take a sedative before trying to navigate the Tracfone website. It usually results in 10 to 15 minutes when it should take 5 minutes. Multiple logins, idiot loops and an extremely slow loading everything. Tracfone needs to hire a webmaster who isn't in grade school. Extremely frustrating. Tracfone website is an experience in extreme frustration, it sucks.

Negative 5 stars. Customer service all provide you with different information and provide false information so you will have to call multiple times. I have my payments set to autopay and every month I always seem to have to call with some type of issue during the time of the payment being processed or been processed. Discounts should be applied for the days the phone is not in service. Please go with another provider if you can. Unfortunately due to my partner's circumstances, Tracfone is our only option. I'm not the type to write negative review but I would have to say this is by far the worst experience ever.

I've been with Tracfone for about ten years now. Generally, I've been pleased with them. Their service is great if you can't afford the expensive monthly bills from other companies. However, at this point, if I could change providers, I would. In June 2025, I returned a defective phone to them after speaking to customer service. They tell me it will take approximately three days to get there, three days to process, and three days to return the new phone. I waited two weeks with no update and contacted them again.

I have been with them 20 plus years. Their customer service at times has been a living nightmare. Just before they sold it was assured they would make up stuff to tell you to get you off the phone. I even had a supervisor give me his number to call. I'd had so much trouble. I had a phone that was a backup that had 500 minutes on it, and service until 2036. I'd check it occasionally for messages and never received anything notifying me that they were going to cancel my service for inactivity! They took my 10 years and my minutes and re assigned my phone number without any notice. When I called they told me I could buy a plan and get a new number!

I have been a customer of Tracfone for more than 15 years with very few tech problems. Service has always been a long wait. Today my phone was deactivated for the 3rd time in about 6 months because they did not process my auto payment on time. My card had not expired or rejected the payment. Tracfone just didn't process it. I had to make a manual payment to reactivate my phone. I am not a happy customer and I am presently shopping for a new provider.

I have been a Tracfone customer for at least a decade. The service area was good enough for my needs and I bought a year of access at a time for a reasonable cost. Then 2026 happened and tracfone "updated" their website so that it is just no longer usable. I had five phone lines. After the update four of them were no longer on my account. I called, I chatted, I waited for call backs, I wasted hours of my life. I was finally able to get the phone lines re-added to my account, but now I can't buy access for any of them because every attempt brings error messages. My phones are useless and I am so frustrated I can't see straight. I can not believe how badly they've messed this up. Look around online. There are tracfone customers everywhere having the same experience. I wish negative stars were an option. AVOID TRACFONE AT ALL COSTS.

Been a Tracfone customer for years but sadly the quality of service has taking a nosedive in the last few years. Between Verizon not supporting the infrastructure and the website constantly going down and customer service not listening to what you are asking for it is hard to recommend them anymore. Last time I bought air time stores in the area stopped selling the 1 year limited cards and their website wasn't showing the plan either so I contacted CS. After confirming it was the Set talk/text/data and NOT an unlimited plan I bought and the phone was showing UNLIMITED. Told the CS rep I wanted to reverse the charge because it was NOT what we had discussed and was told it would take 7-10 days to process. 10 days later I was told because it had been 10 days they can't undo the transaction anymore.

Terrible customer service. Their website is very poorly done, and full of errors in the account management section. I had a secondary phone, on which I let the service lapse on purpose. Tracfone instead cut off service on my primary phone, leaving my secondary phone working. The phone support people are not much help at all. I've been a customer for 20 years, and the support has gotten worse and worse over that period. You get what you pay for, I suppose. It's the cheapest way to have a phone, when it works. I may have to leave Tracfone if they don't get their Shi'ite together, though.

How did I supposedly use up all my Texting Data for the month of March 🤨 when it was supposed to be Unlimited. 🤔🧐

I was a TracFone customer over the years. I finally gave up. Customer service is less than terrific. You will not get someone who is a native English speaker and good luck getting them to understand what you need. I needed to be able to use my phone in Europe and found that that was less than easy or possible. If you want low cost and no frills. Go for it. But if you need more than basics go with a name wireless carrier. By the way I left with thousands of minutes, texts, and data. What a waste.

Have been with Tracfone for 11 years and service etc was good. Was on an autopay type plan and cost did not change much over that period. Last month I noticed on my credit card that the price had doubled. Went to the website and sure enough was now on what was called a basic plan, which I had never heard of, and certainly would not have accepted had it been offered. After a 30 minute phone call was advised they would cancel my current basic plan, the one I did not want, then I would need to reapply for a new plan. All of my accumulated data, which was considerable, seems to have vanished.

Been a customer for years. Never had too much problem. Then they change the app, now it will tell you the amounts you have left and nothing else but chat with a useless agent that isn't going to help fix the problem.

The only redeeming quality offered by this provider is price. Every other factor absolutely sucks. That includes customer service, coverage, and overall ability to navigate their website. Customer Service is the worst experience. I have had constant issues with their coverage service, and have never gotten any permanent resolution. The latest mishap finally shut the door on any further use of Tracfone as my service provider: I pay by the month. Recently, I made a payment online and received a payment receipt. However, there was an issue and my service ran out. I was only made aware of this when a week after I had made a payment, my service disappeared.

I just spent 21/2 hours trying to activate a new phone. They gave a phone number with the instructions for the phone and it is impossible to talk to a live person. The supposed chat function flat out doesn’t work. Zilcho response. I spied another phone number while navigating a maze and finally got to talk to a person. The number is: 1-866-643-8839. I spoke to 4 people before I was activated. They wouldn’t give me my new phone number until I waited 10 minutes while the tech was connecting or navigating his computer. This is a total NIGHTMARE!!! These people don’t know what they are doing.

I've been a Tracfone customer for nearly 20 years. I have been very satisfied with service until bought by Verizon. Coverage is poor compared to Tracfone before Verizon. Tracfone was always competitive cost and cost are going out of range compared to service. Very disappointed.

After more than 2 years with TF, they are getting worse, less trust in their operations over monthly refill service. Unlimited service is 30 days only of course yet TF has no idea what is going on. I argued with them over this before. Service end dates mean nothing, are misleading at best. Notification by text of service expiration date is often wrong. After being notified of service ending in 2 days, TF terminated my service almost immediately. I bought a refill card within hours and added it. But all data, 37 gig data gone. I have receipts for maybe 2 years, unable to upload yet. --

I have used Tracfone for 20+years and have been satisfied. I attempted to purchase a new phone February 11, 2026, estimated delivery 2/23/2026. No delivery as of 3/23/26. Several calls to customer service beginning 3/6/26. Various explanations including not finding my order, transfer to Supervisor on several occasions. Given a Reference Number which did not seem to be recognized in subsequent calls. On 3/12/26 I asked to cancel order, was told unable to cancel until after being billed. Was told on 3/12/26 would receive a call back in 24 hours. Have not received this call. I have been billed the full amount of the phone, $315.

My wife has used Tracfone for years. Generally, service has been adequate to good, and customer service has been alright. Her latest phone is actually a pretty nice phone - upper mid grade, not a flagship or anything like that. Of course phones are carrier locked. Cool - after a period of time, Tracfone will unlock that carrier lock. But, they won't unlock the bootloader! This nice phone no longer gets updates, so I thought I would flash an alternative OS that still provides updates. It worked on my (almost the same) phone, because I bought it from Amazon, factory unlocked. But not on the Tracfone.

I signed up for monthly automatic refill but all of a sudden my service ended and now at 1:44am they have no customer service agent and the online chat is also not available so I have no service till tomorrow morning.

I really hadn't had a problem with them until today. I added my father's account to mine a day ago and today my phone was off. I called customer service. Absolutely incompetent and keep asking for a payment when my account was already paid up! I was on the phone for 30 mins and no resolve. I the do the CHAT and only thing they could do is tell me the issue and to call the sister company that had my dad's account. I call them and the rep resolved the issue and reactivated my service. I will be switching companies for both of us.

Would give them a zero if possible! Took a trip to Africa. When contacting Tracfone was told to get an international card. IT DID NOT WORK! WENT WITHOUT SVS FOR 30 DAYS!! Returning home called Tracfone. Told wrong plan was advised. Also told ALL WALMARTS have a Tracfone rep. NOT TRUE!!. Tracfone is rip-off and provides NO ASSISTANCE. USE A DIFFERENT CARRIER!!!!

Terrible service! Avoid at all costs! Constant issues with service. First, my phone kept getting over heated and as it was under warranty with TracFone I had to send it back for a replacement. It took over a month to receive another one. In the meantime, no phone/no calls. After talking to a dozen customer service associates and supervisor was told that phone was out of stock and they would have to send a different one. Then I talked to a customer service associate to sign up for auto pay who tells me that they have a 15.00 plan and he would set up auto payment.