Tracfone

I had to borrow a phone to call customer service because my phone was completely dead. I couldn't even get wifi on it. I used my friend's Tracfone to call, which is in the same house, so the issue was not having no signal, which Tracfone stated was the problem in their response to my BBB complaint. Calling customer service required being on hold for extended periods of time, being disconnected, calling again, then speaking with someone whom I was unable to understand. Called again, and another person answered, and that person was also not understandable.

This company is the worse! The customer service is horrendous. Don't waste your time and money. They will not help you, they will not let you speak to a manager or supervisor. They do not let you make returns if you are not satisfied with the purchase. BUYER BEWARE!

Bought dysfunctional phone from TracFone on ebay. Instructed to UPS it to get replacement, mailing paid by TracFone. All the reps either hung up on me, or demanded call back number. Only one was able to transfer me to Tennessee warehouse mgr & TracFone. I was on disconnected call and would not dial out again. I have wasted HOURS every day this week trying to find out Where is my phone replacement?!! It has been a nightmare!!! PLUS TracFone didn't transfer talk & time from account of prior number I used on a broken TracFone to another new TracFone!! After half a dozen reps said they did!!!

I was a customer of Tracfone for many years. When they merged with Verizon, I was sent a Verizon Sim card to replace my Tracfone Sim card. It never worked. Me & my husband spent over 9 hours on the phone with Tracfone trying to fix this situation so I would have service on my phone. All I did was get transferred to different reps every call, with no one helping the situation. I finally opened a report with the FCC to help because at this point Tracfone could not give me service (no incoming, no outgoing calls could I make, no internet....nada) yet they also could not release my phone # or provide me with a passcode to have my line ported to another carrier. They would not refund any of the minutes I had on the phone despite Tracfone not being able to give me any service. I still cannot believe that they would not refund me when it was solely their fault I had no service at all.

I have been a Tracfone user since they came to the US. We have moved several times. Their phone service has greatly improved over the years. We live in a very rural area and up to about 4 yrs. ago could not get reception at the house (everywhere but). Customer service used to be very good as well. Not so much now. I tried to log in to my acct. twice only to be told my password was invalid. So, I reset and still no luck. Clicked on live chat. Twenty minutes and 2 verification codes later they said I would have to call Customer Service. Jumped through a few hoops with the next guy who started giving me a bunch instructions. Said he couldn't just send me a temporary password. My hand's in cast and I'm tired. Will be shopping tomorrow.

I used Tracfone for years with a relatively positive experience. The big problem was the network. Told them for years that Verizon doesn't work in the rural area where I work. Any CDMA phone got one bar if I was lucky and no service much of the time. So I always bought GSM phones. But now Tracfone has partnered with Verizon and we were forced onto that network which I kept telling them doesn't work here. There are other low-cost services that allow access to better networks, so I'm sure I'm not the only one who left Tracfone to get a service that would actually work. They limited themselves to a narrower customer base. I now have an AT&T network service that's working great and very inexpensive with no contract.

Paid $199 for a one-year plan of 'unlimited' calling/text included in price, per description. One month plus + 3 days BEFORE stated on home page and payment records -end of service - 'unlimited' calls are recorded at [0] remaining. Not the definition of 'unlimited' to be found in Websters, Concordia or any other possible version of dictionary nor fact. The person on customer service was an utterly pointless experience. Could not justify how 'unlimited' could run out before end of service date. She said she was 'connecting' with persons 'higher up' and literally just putting her headset on hold and returning to repeat same nonsense.

I bought new 1-year airtime and 2000 minutes. It appeared at the Tracfone app but it stayed the phone is inactive. When I called somebody it said only the old, left 60 mins. So I asked an American friend to call the customer service, because my English is not so good. We spoke to 3 different representatives. With the first one we spoke about an hour. Then he told us he has to find out the problem, he will call back in 20 minutes. Never did.

Canceled subscription w/ 6 months remaining & cannot obtain refund. They ask security ?'s which I know are correct & they tell they are incorrect. They just are trying to keep customer's money. No recourse.

I was promised that I could edit my own profile. NOPE. One agent said she'd changed my profile info for me (after 40 minutes on the phone) and the incorrect info is still there a day later. I hear either "our system is down" or "that part of the webpage isn't working right now." How do these people stay in business? I have no coverage where I live. I could give this phone away to a homeless person, and he'd give it back. Utterly useless. I had a problem while in roaming mode, after TWO WEEKS of calling and waiting for a response, I actually solved it myself. Until then the phone didn't work at all. It didn't work when I needed it most, a family member was hospitalized out of town and I couldn't use the phone at all. Not dependable, not convenient, agents can hardly speak English, the info they convey is inaccurate.

Trying to port my cellphone number to a different carrier. Tracfone says I have to give them the account number to do it. On my account page the number shown as my account number is not correct. So I called Tracfone to get my correct number. They verified I was me through text code confirmation and 20 questions. After which they told me they could not tell me my account number. So, I can't port my number without the account number which they have but will not tell me even though I called them from my phone and they verified I was me.

I have two Tracfone and find the cellular service adequate for my needs. I called into Customer Service to ask two questions.

Between endless transfers, it takes hours for them to understand and accomplish what should be rudimentary for agents working for a cellphone company. Tracfone has the worst customer service of the cellphone providers I've used. Chat is unable to help with most issues. The call center hires people who don't know what they're doing and don't care, and it's all done overseas - possibly with bad training and very low pay, so that the caller is stuck with the worst, most spiteful, slowest of customer service representatives who may not even speak the same language well enough.

Customer service reps are great -- but they try and try to help you for a service that just doesn't work! I tried for two days with customer service reps to troubleshoot the problem, and nobody could solve it. I was never able to get mobile data to work. So my one star is for the reps, but I can't give any more stars to a company that sells a product that is so overwhelmingly faulty.

The phone's SIM card will not connect to any cell network. The website support page shows errors, but won't work. The call center kept asking questions like "how many bars do you see on the phone?" This despite my repeatedly telling them it was not connecting to a network. I finally got to a second level technician, who asked more questions like "how many bars do you see on the phone?" Finally, when the tech could not fix the problem, I was told my account was still activating and this could take up to four hours.

Renewed my prepaid phone service just to have it not work since "reactivation." Used their website chat service to try to get help - got walked through a tedious "troubleshoot" process where they talk down to you and treat you like an idiot. When the process doesn't work- because their service doesn't work- they tell you they have to escalate the issue and will call you back: and they never do. So when you call them, they walk you through the whole "troubleshooting" again- the whole time being condescending and sarcastic and then asking you why YOU're giving them an attitude when you get upset with theirs.

I called to cancel my spouse cell phone he uses house phone now. Cris customer service was professional kind, no pressure on keeping phone. She's an asset breath of fresh air. Cris literally made my day.

DO NOT waste your money with this company. Have had this service for a few years for my children and elderly mother. Transferring phone to another carrier has been a nightmare. We have been dealing with customer service for two days which they assured us it would only take 2 days to unlock the iPhone we’ve owned for several years. Customer service agents quote wrong prices to unlock phones. Was told $20 and then charged $25. After the two days phone is still not unlocked and they are saying we need to wait another 24hrs. When you ask to speak to a supervisor to file a complaint the agents say they are not allowed to transfer to supervisors. It’s part of their policy. Tracfone has taken my money, not unlocked my phone allowing me to go with my primary carrier. Do not waste your time with this company. Out of all the years I will never advise anyone anymore to use this company.

I am a long-time TracFone customer. After becoming a widow, it was an affordable way to keep a cell phone. I have been with them long enough to think they should appreciate my feedback. In the past month I keep losing my connection. That is the only message I get: "Waiting for connection." I do more texting than calling, because it is cheaper. I can keep my costs under 100 dollars a year. If you want cheap this is the way to go. They are problematic to deal with. They do not respect my time at all. I have spent hours and hours solving issues with them. This new serious connection problem is a safety issue. I have notified them by phone and email about my loss of connection lately- no response. I have a good friend who has switched to ** in the past few months. I am waiting to see if my budget straightens out and I may do the same thing.

The phone portion of my cell phone stopped working, both outgoing and incoming calls. I called Tracfone, and after 3 phone calls and 2 transfers I get someone who says they see the problem and they have to do an update to my phone. They said turn off the phone for 20 minutes and then turn it back on and it should work, they said they would call back within a half hour to check the status. No one called! The phone didn't work, and the best part is 3.1GB of data disappeared, 7000+ Text minutes disappeared, and 6200 minutes of talk time disappeared! In spending literally hours trying to get my data back, all they could say is it's at zero, and that's that! They reset my account and refuse to do anything about it. I was with them for seven years...

I just (Oct 2022) bought a Moto G Stylus from Tracfone and paid $50. A very fine phone, in my opinion. When you call TF service, the reps are in India. I have had nothing but great help. You must understand that English is not their native language. If you treat them with respect, they'll return with respect. I'm not the guy you'll ever see with a cell phone on his face while walking down the street. Nor in my car. I pay $7/month each for 2 phones. I've paid Tracfone a total of $2520 for 15 years of service. Also TF uses Verizon towers. In order to be a successful TF user you've got to have the ability to think for yourself. IMHO, the negative reviews are from people who rely on someone else to get through life.

Tracfone is the cheapest service available. If they had better Customer Service, they'd probably charge more money. There doesn't seem to be any accountability. They are very poor at figuring things out. Also, they talk fast and don't use the English Language like they understand it correctly. Plus, they lie. I put up with it because it is the cheapest cell phone provider. If they don't know or understand a problem, they lie and try to get the customer which I am, off the phone as soon as possible. I write "they" because "they" seem to all suffer from the same lack of ambition to solve problems. This is a training and management problem. I don't know how this affects their business. That I was in charge of training them and overseeing their calls I'd dump the slackers and give a raise to the rest and instill some pride and work ethic of which they are greatly lacking.

My internet has been cut off more than three times to get me to call in so that customer service can say rude, inappropriate things to me. The fact that I couldn't use my internet to take my classes made me call the federal trade commission. I don't recommend using Tracfone services to anyone for any reason. If I had recorded the conversation I would have some proof but. This company is a ripoff don't use internet service from here. It won't stop and it has happened the three times that I have called in. Thank you.

Back in October I had purchased a Samsung S22. The phone did not work properly. Straight Talk/TracFone told me there was nothing they were going to do. Talk to Samsung. They had me take it to a licensed Technician. He said the phone does not work proper. Get it replaced. I have dealt with customer service. The head of the service Freda ** will not return calls. I have filed a complaint with the FTC and the BBB. They did absolutely nothing as this lady said she could not get ahold of me. They have my phone number and I proved that they have called me several times and I have Communicated with them. They will run out the time on any complaint so that it shows that it has been closed. Do not be fooled by these people. Complaints are not closed with satisfactory result. They say they will send a new phone but they never do. I would say go with a different company and save your money. Don't get scammed by these people.

Totally inaccurate account, very difficult to refill, impossibly useless service (despite years of good service), difficulty placing a review, no longer worthy of my trust, cutting service when I still had plenty of time & data, etc.

I got a Samsung AO3s few months ago. Early on it showed very few icons, but the telephone function was very good. Eventually their phone support children from somewhere in/near the Pacific Rim told me it couldn't be fixed, send the phone back. Instead, I guessed that icons didn't show [& couldn't be accessed, even though they were already on the phone], because early on, I had set it in a dark mode. I had no data, but somehow I was able to turn off the dark mode and after that the many other ICONS showed and everything worked and things were fine for a few weeks.... but... not so fast!!

I purchased a Motorola smartphone from HSN home shopping network. This deal included 1500 unlimited TracFone minutes. I also added more minutes and had 3000 unlimited minutes saved for emergencies. I must also mention that I was paying monthly for unlimited service. This was also deducted monthly. Recently I updated my TracFone and it no longer allowed access to the internet or my Yelp account, etc.

I was supposed to get triple minutes on my account, and a manager named Patricia was disgustingly rude, the worst agent I've had to deal with from any company. She actually argued with me and started yelling at me that she couldn't fix the issue when I only received 60 minutes (which should have been 180). My text messaging wasn't working either, another issue she was clueless about how to manage. She said they'd call me back, which they never did. When I asked to speak to her supervisor she said she had none, that she was as high up as I could go, which is a direct lie. Completely incompetent and vile.

Have been using Tracfone for maybe nearly 15 years. Never had much an issue till recently (last week to today). I barely use the phone; either voice or data. Almost never use text (sms). I only use data sporadically when I am away, but typically for things like email, gps, etc, which consume very little bandwidth. Last week, after a system update (to android 12) over the air pushed to my phone my LTE data (or internet) simply stopped working, so I had to call Tracfone several times to address the issue:

I purchased a phone. Two or 3 days later saw another one I would rather have. I contacted the company and they told me there would be no problem to return it and if needed they will send me a return label. There was no return label. I called the company and 2 different workers said they would email me one with instructions. I never received it. Called a third time and the worker said to just bring the box to UPS. Needless to say, it wasn't the way to go and $23 later on my own dime I returned it. UPS tracking information said they received it. However, I still didn't receive a confirmation from them about getting it or a return. This company is runned by thieves and liars.