Tracfone Reviews

I purchased a TracFone about 4 days ago, for the ease of purchasing minutes and no contracts to get into.It has been nothing but sheer frustration ever since. keep in mind that these people must be from a foreign country somewhere and you have a hard time understanding them. So far I have been on my home phone for over 9 hours trying to get my activation and minutes that I paid for. I did get the phone activated after a few hours but have been unsuccessful so far in acquiring my purchased minutes. All the people at Tracfone do is have me punch numbers in over and over again. Then they transfer you to another department and say there is an error or issue. Then the struggle starts all over again because that department has no clue as to what is going on. Then they say they must talk to a supervisor and you are put on hold again.

I travel alot and I need a cell phone for emergencies and security reasons. I purchased a Tracfone at WalMart right before Christmas 2007. I immediately began having problems with it. I could never receive minutes I added without having to call Customer Service. This meant 1-3 hrs on a land phone if one was available, entering what seemed like a never-ending amount of very long code numbers. I told the rep from the beginning that the phone was malfunctioning but, no one seemed to listen.

I have been reading all these complaints regarding Tracfone, which I have also gone through. Practically exactly similar circumstances; ie; the long waits on hold, the foreign speaking customer service reps and the long wait for a supervisor...must take a long time from Columbia reaching a supervisor in the States. Anyway, I have my third phone I just purchased from Tracfone, but my husband's phone was due for more airtime, so I used a credit card online to order him the $19.99 card. He rarely uses his phone, so its hard to remember to get another card. Anyway, I got the information all typed in, sent it, but his phone has never accepted the time. I am beginning to feel very uneasy about having used a credit card, and wish I had read this site before I did that. But to make things even worse, suddenly their web site became unavailable...due to the heavy volume during this holiday season.

I have had several tracphones over the years - I added minutes from a phone card and it did not double the minutes. When I called tracPhone to report the missing minutes they had me on hold for a total of over an hour. I was told the double minutes were never put on the phone (I have had the double minutes since 9/12/07.

I had prepaid service with 80+ minutes and no expiration date until 12/20/08. When I went to use my phone, prerecorded messages informed me that my number was not registered in the area and that I needed to provide a credit card number or PIN number to make a phone call. I called TracFone and was told the minutes on my phone had been transferred to another phone and that unless I could provide the phone number and ESN # of the new phone they could not transfer my minutes back.

In April 2006 I purchased a tracfone and a one year phone card with 400 minutes and double minutes for the life of the phone as an added insentive I received 200 bonus minutes. The double minutes worked fine until April 2008 on the 19th I added a 60 minute card and only received 60 minutes. I called customer service and was told My double minute card had expired. I talked to four people the third being someone claiming to be the manageing supervisor, I asked to talk to his boss and he stated that I would have to call back on monday in order to do that. And was promptly hung up on. I called right back and spoke to a woman who had me program some numbers in my phone that reset my phone and was told that was all that could be done for me saturday.

I was emailed an offer to buy 60 min for 19.95 and it was stated that if I entered a code I would get 60 min extra free. I have been billed twice on my credit card on two separate days.

When attempting to use the website to add additional minutes to my tracfone, the system would not accept a valid mailing address (APO AA). I am living overseas on assignment for a U.S Government agency and while I can't use the tracfone presently I did want to have it for my next return trip to the United States.

I moved from Washington state to Indiana. I wanted a local phone number on my cell phone. Customer service with this company is ABYSMAL. I have spent several weeks, at least 10 calls (45 to 60 minutes each), talked to numerous supervisors, had promises of a new SIM card and new phone, entered codes -- and STILL have no service! It doesn't help that the customer service people 1) speak very bad English 2) constantly have to refer to a supervisor 3) put one on hold for extended periods of time 4) constantly apologize (I am so sorry for your inconvenience). All I want is a phone that works! I had no trouble with my phone in Washington, and hoped to continue service with TracFone. Judging from complaint websites, I am far from alone in this problem.

After several years my Tracfone prepaid wireless cell phone ceased to operate. I called customer service and they said my phone was an old model which would no longer work with their system because of an upgrade. They sent me a new phone for free. When I tried to activate my new phone they said they could not transfer my 40 minutes of remaining time to the new phone. They gave me 60 minutes instead.

After purchasing airtime and units in December 2007 for my Tracfone it was never updated. I contacted the company via e-mail and the response was to call them at their 800 number to discuss this problem. It was a good thing it was a 800 number due to the time spent waiting with no result. Please help with this matter.

I got my granddaughter one for Christmas, and now she can't use it because it displays "disabled service". She has 41 units and airtime until May 21,2008. What's wrong here? If you call for help you need an interpreter to understand the person you're talking to. Why can't they teach these people better pronunciation of the English language?

Three years ago, I gave up on my TracFone because the Cingular network they assigned was worthless where I live. Recently, hoping that things had changed, I e-mailed TracFone and asked whether I could get the Verizon network (the only one that works reasonably well here). After two irrelevant replies, I finally was assured that Verizon was the network for my area code. When I tried to reactivate the old phone, I discovered in a very lengthy, broken-English phone call, that it would no longer work, but that TracFone would send me a new, $15 Motorola to replace my old $49 Nokia. When the new phone arrived, I discovered (a) that its battery would not take a charge and (b), after another hours conversation, that my network would be Cingular! I decided to give TracFone one more chance. They are sending me a replacement phone and I will try to get them to honor their assurance that I can have Verizon. Truthfully, I am not holding much hope.

On Friday 02/08/2008, I went to Target and bought a TracFone and a $139.99 airtime card (it adds 1 year service to end date, double minutes when added for life of the phone and 800 minutes plus 200 bonus minutes with code). I tried to activate over the internet and it did not work. I called tracfone Twice on Saturday, once on Sunday and twice on Monday. The phone never was activated. I realized that the reciept did not say activation succesful. One of the supervisors that I talked to said he thought that the phone was a problem and I should take it back and they would transfer the card over to the new phone, so I did on Monday 02/11/2008. I got stuck buying a more expensive phone just to avoid the same problem.

After purchasing a new Air Time Card, I was informed that I needed a free upgrade on my TracFone. All was well until I went outside my local calling area. On a trip to NC, I tried to use my phone only to receive No Service messages on my screen. When I called TracFone to ask why, I was told that I did not have the right technology. I could wait for a new SIM card, wait for the area network to be changed, or upgrade my technology. There were no other alternatives available. All of this might have been OK, except I speaking to TracFone on my husband's TracFone that was working perfectly well.

After buying several hundreds of dollars worth of tracfone minutes during 2007, my message service has been pre-paid until 7/2015. Within the past six months the ability to check my messages from a land line has disappeared. The only way I can access this service, which I've already prepaid for, I will need to continue to buy and use my tracfone minutes to access these messages. Three weeks ago I lost this phone, as a result of this change in my service conditions, I was unable to access my messages as I had previously been able to do by simply pushing # and my pin #. Do not buy prepay for any service from this company unless you are willing to have them change the conditions of your service mid-stream. I told the operator that he could tell those in charge that they just lost another customer.

This whole realm of adding minutes to a cell phone is totally useless. You cannot add minutes to redeem time on the motorola V170 phone itself because this feature has disappeared from the menu. You try to redeem minutes with a pin number on a phone card that you purchase via the Internet and this doesn't work either, even after you follow pages and pages of instructions. You call and ask to speak to someone in customer service and after being put on hold for an eternity you finally ask to speak to a Supervisor. They advertise bonus minutes for your birthday (20 minutes) via e-mail but when you go to redeem them they never heard of you. This goes on and on.

I was told service had been terminated for failure to add time. But I had 400 min. through 21/02/2013. This the third time in three months this has happened.

I purchased a tracfone(Motorola V170) to replace my previous phone that got wet and no longer functions. I have been trying to have my new phone activated and my previous number and minutes transferred to the new phone. I have been told that the phone was not scanned properly when I purchased it, so I have had to fax my receipt and serial number. I've done this 3 times to 3 different numbers and each time I call, I am told a different number. I have now faxed the information 4 times and still no active phone. This has been going on since 12/21/07. Today I called again and once again was told they have not received my information. So I have faxed it again. How can I get this resolved?

I have a Tracfone and I am getting nowhere with them. I received a ticket on 1/17/08 for talking on my Tracfone, which I was not doing and I need proof from Tracfone before my court date on 1/30/08. I need my dialed out numbers from date1/17/08 between the morning hours 10:30-11:00 am. They tell me I HAVE TO WAIT 30 DAYS and IT'S TO LATE. What horrible service, I will never recommend this service to anyone.

None, other than frustration

Actually I have had a good experience with Tracfone, and prefer it to my att cellphone service which is way more expensive. The only problem was that the phone number in the phone is different from the phone's actually number, but that was spotted by the technical support people which I first tried to establish the service.It is a very basic service, but the little nokia cellphone is as tough. I have dropped it to pieces half a dozen times and it keeps on working. I thought that the pre paid is more expensive that the regular service but att is $100 a month and I never paid that much a month on the tracfone service.

I purchased airtime over the phone (was traveling at that time) with my Amex card. After a few weeks I got a bill from Amex of $3000; someone gave up my card number and copied the card with a different name, but my card number below, and used the card a few miles from where the Tracfone company is! I only used this card for this transaction, so I know the Tracfone employees are involved. Consumers beware. By the way my phone number was double; someone else had the same number, and it was a big confusion! I will never never never--you know the rest!

I bought a tracfone minute card and I tried to put it in my phone and it disabled my phone. I called them to tell them about it and they helped me a little bit but they told me my phone was defective and I had to send it in. I know it's not, so I tried the pin online and it said that the pin was used already and I had just bought it and it didn't go through. So I called them again and they said it was a bad pin number so I gave up, but I would like to get the minutes on my phone without any more hassles.

I had owned and used a cell phone from Tracfone for a couple of years and then purchased a new Model folding phone. When I called to activate I was told it would take 24 to 48 hours for the activation to be working. Each call I made to Tracfone was handled by some one different, and when I asked to speak to a supervisor I was put on hold every two to three minutes. All I have received after 10 days was a duplicate ordeal of the first day I called. Today I was told that it would be at least another 72 hours. If I did not have $150.00 invested in this phone company, I would have given up.

Nightmare with Tracfone. I merely wanted to change from a Motorola picture phone back to my previous Motorola with buttons my large fingers could hit with confidence and that has a decent antenna for our semi-rural location. On my first call to a live person (English is not the first language of these employees) I repeated reams of information, each word of which was repeated back to me. I only wanted my 407 units transferred to the old Motorola. A case number was given to me, and I was forwarded to the credit card people. Why do I need to buy more time when I have over 400 units? Its the way it works. I don't need the minutes, but Ill pony up $20.00 just to get service going again. I get a few minutes into the process, and the system cuts me off. Start all over again. Finally they take my $20.00, tell me to wait 4-6 hours and then use my phone. I do. NOTHING.

Just got myself a Tracfone. Made my first call which lasted less than a minute. However, 6 units were deducted from my total units (i.e., minutes). Don't have a warm and fuzzy about this service!

I received a TracFone for Christmas. I actually chose it, and my daughter paid for it. It was purchased at Target in Virginia, MN. I brought it to the IT guy at my work (Falls Memorial Hospital), and he tried in vain to get it to work. What is my best recourse? He has suggested I buy a Go Phone. HELP!

I purchased Tracfone minutes that I did not receive. I was told the minutes would show up on my phone. They did not. I was told that my time was redeemed. It was not. My time is not on my screen. I feel I was ripped off again--this time for 200 minutes. I work at night and I travel some dark, lonely roads; and I need my phone for security. Please help me get my money back. Thanks.

I've been a dissatisfied Tracfone customer all along, about a year and a half now, and I'm a guy who's not very difficult to please. My first Tracfone was a Motorola Model 120-t that I bought at Dollar General for $20 in 2006 and it never worked very well in my area. I had to leave the house and drive to high, flat ground to make calls, which was ridiculous. I was stupid enough to put up with this for over a year, adding air time when I had to or else lose my phone number, until I had 460 unused air time units, which was worth about $200 at $25 a clip. But I was still unable to make or receive calls except in areas where I did not live. I thought the network service would improve but it didn't and I eventually let my service expire with all those unused minutes on them.

I have had a Tracfone for several years for emergencies while traveling. The concept is perfect for me. But, there is a change in technology. The idea of dealing with their service depart. sends chills down my spine. You must plan on at least one hour and be in a very, very patient mood. In Sept of 2007, I bought, at a local Target, a new airtime card for 1 year of service and 400 minute of air time. This brings my available minutes to almost 1200 minutes. So I called to activate my new phone. 40 minutes. You have to wait for it to work. Days go by and still no service. I finally get my nerve up and call. It still doesn't work. I wait awhile, and call again.

We bought a TracFone yesterday 12-13-07. We had it programed at the Wal-Mart in Lake Delton, WI. When we tried to use it it was programmed out of our district. I called the 800 number to get it straightened out. What a hassle. The person I was speaking to could not understand me and I could not understand him. I was so disgusted, I hung up. I called again later and got another foreigner. I asked for someone who could speak English that I could understand and was told that he was it. I asked where he was speaking from and he told me Columbia, Latin America. Well after a long and frustrating time, the first problem was cleared up. The other problem is that we purchased a card that was supposed to give us 150 bonus minutes, promotional code 53911. We did not get them and I would like to know why. Who do I call to find out how to get them added to the minutes already on my phone? Someone here in the USA, who speaks and understands English?

I got a message on my phone that if I get air time before a certain time I would get 20 free minutes. I got it on 12-7, and they said within 24 hours I would get my minutes. It has been over a week and still no free minutes.

I bought a TracFone and additional minutes card that guaranteed double the minutes for each time I purchased phone card. Now I cannot reach customer service from my phone to add minutes (after purchasing another card). I tried five times from their internet site, and each time it failed with Protocol error. I tried to reach customer service on Dec 4, 2007. They were located in Barranquilla, Columbia, but two individuals were very helpful. Now I cannot reach customer service (on their own Tracfone using up the minutes I purchased). The minutes seem to be deducted at more than the amount of time I have used the phone, and they provide no email to reach them-- only a website that does not respond when you click for customer service.

We went to use our Tracfones which had airtime until 1/18/08 and 1/21/08. A message came on that they were disconnected because airtime was not added in time. We tried to call the company and only could get automated system. What good is that at a time like this? Even if a real person answered, you have trouble understanding them because they speak broken English.

My Tracfone one day all of a sudden when I called said Welcome to Verizon Wireless, please hold while your call is transferred to an external operator. I quit using the phone, it still has the airtime good till 2009, and still has units on it. I decided tonight to test something, and I called my Tracfone phone number from another phone. Someone answered that has a Verizon Wireless phone, it appears to me that Tracfone has given my phone number to Verizon Wireless somehow. This phone was being used as a temporary business phone, and was going to be used again for the same purpose, so Tracfone has cost me business and alot of money.

I do not have a Tracfone but yet they keep taking payments on the 50 min. plan that I canceled before 10/07. The phone did not work; I returned it to Walmart. Now they owe me a return. I have called them 2 times and still cannot get them to stop taking payments.

The most recent complaint is that we added 60 minutes to our phone before the deadline and yet we continue to get calls and messages to add minutes. I called and tried to talk to a representative and he did not speak English or understand English well enough to understand that we had already added minutes and wanted to make sure the transaction had been completed. This is not the first time. It continues to be a problem every time we have to speak to to your Support Service. This time we added minutes on the computer and I have the confirmation in hand that my card has been charged and the new date is May 4, 2008. Something has to be done to give their customers service when they try to communicate with you.

I have been a customer since 2004. In October 2007, I received notice that due to upgrade in the company's technology, my old phone was to be disconnected. They sent a new phone. I have called their customer service line 1-800-867-7183, got the press a number for this or that, and always get the run-around to different employees speaking broken English. I had over 1200 minutes balance on the old phone but cannot call the new phone. It says 10 units airtime. A call from a landline gets the message that the number you dialed is not a working number. I have been passed around, on at least FIVE (5) calls, to different people with poor English, and have had to repeat things such as serial number, SIM#, IMEI#, my name, landline phone #, zip code, over and over. The last employee I talked to, Duma in Bogota, Columbia, kept asking me the same questions because my system is falling down. Her only solution was to give me a different case number so I can call back and talk to someone else. Yeah, and get the run-around from others equally deficient in English skills. Their lack of service amounts to consumer fraud.

My Tracfone (model C139) one day mysteriously erased all of its air and service time, and I had recently added a 200 minute, one year time card. Even if I used all the minutes I should still have had over 6 months of air service remaining. But both the time and air service were simply gone! A Tracfone rep (she was thankfully a good English speaker) kindly explained that since I had not purchased an extended service contract for the phone and it was older than one year, they consequently had no records, and there was nothing to do about it except for me to buy a new phone and air time-service card.

Wasted $60 on Tracfone equipment, much time ($80/hr billable CPA hrs), and much aggravation on Tracfone's obvious couldn't care less attitude.

I experienced poor Tracfone technical support/customer service, 2 defective phones, bad SIM chip, an incompetent supervisor, and the illegal termination of my phone number under California law due to replacement with a new phone number.

I purchased a Tracfone cell for $39.99 with double minutes plan for $50. Two months ago the phone quit working. I bought a new Tracfone and tried to get the double minute plan transferred to new phone with original phone number. Tracfone refuses to do this.

I was contacted by Tracphone and told that the older phone (which worked) was not going to work in my area anymore so they would send me an upgrade. That's when my trouble started! I didn't receive my new phone, so I had to call them and was told I had received a phone. I nicely assured them I had not and that my husband was going into the hospital for surgery and I needed my phone, I received a phone. I next had trouble with activation: it would not activate. When I called, I was told the Sim card wouldn't work in my area, and they sent another. It would not activate, either.

I have had service with Tracfone for several years. I called as was told to do because I move from TN to FL. I spent at least 2 hours on the phone with people I could barely understand, and was told that I had to buy a new phone. I had bought enough service to last a year. I just wanted to change my number so I wouldn't be roaming. Well they told me now that something is wrong with the new phone that I just bought. This company is one of the most awful I have ever dealt with, and their customer reps. are horrible. Please don't give any business to these people.

I have twice purchased 300 minutes Tracfone air time with 1 year each for my mother's phone. She only uses the phone for occasional short calls when she is away from home; mostly it is for emergencies. After she makes her calls she disconnects and turns the phone off to save battery power. In both cases all her minutes were mysteriously wiped out after a few months of operation, and there is more than half a year left on her card but no air time remaining. These people are crooks; I thought one time was maybe an error but now it has happened twice.

We were recently sent from Tracfone a new (reconditioned) Motorola C139 phone because, we were told, this was a better phone, new technology, etc. The phone did not work from the start; every time a call was placed or a call was received, the phone would lose all service bars as soon as the phone was answered, and the call would disconnect. On 11/16/07, I spent 1 hour and 25 minutes with 3 different service reps at the TracFone 1-800 # explaining the problem. After getting dropped almost immediately the first time I was connected with an operator and being placed on hold eleven different times and repeating the same information over and over, I finally spoke to a supervisor who had a clue about how to resolve the problem and get a replacement phone! Even then, it took another 25 minutes to complete the order.

I have used Tracfone for the past year with a Motorola V60i cell phone. I noticed that there was a service upgrade notice on their web site, and it said that technology was being updated in my area. I needed to send in my old phone for a replacement compatible with the newer technology. I had them ship me a new phone and I received a Motorola V170. It wasn't new but a refurbished model. It was necessary to transfer everything from the old phone to the new one, such as number/minutes, etc. Upon the first call with the V170 after activation, I noticed the handset speaker volume was extremely low, even when set at the highest volume. I called Tracfone customer service about the issue, expecting they would send out another phone since I was having unacceptable call issues with this one. The Tracfone rep, upon talking to her supervisor told me, they couldn't send me another phone. This is the way that model is.

I had Tracfone for about a year now. I have had problems with understanding customer service; the employees speak broken English and am put on hold for very long periods of time.

I bought my Tracfone 5 years ago. I recently bought more minutes; I could not put them to my old trac phone. I called and after 2 hours finally talked to a live person--could barely make out his English. He said they would have to send me a new phone; they are shutting all old phones off with no notice. I said I did not want a new phone. They just said too bad. I told them to put my old phone number and my old minutes and expiration date in the new phone. They said they would. I got the new phone in the mail after 2 weeks, with no service, no minutes, and the expiration date on the phone is 01/01/2001.

I purchased 120 units of airtime card at Target. Units will not add to the Tracfone. I've made multiple calls--now 4 hrs., 37 minutes worth, plus two emails, and no results. My original attempt and call was 10/23/07. Twenty days have passed. They do not respond to my emails, and I can't bear to tackle another go-round of holds on their 800 number. I have sent a complaint to the FCC, to the California Public Utilities, and to the Better Business Bureau--of which, I was amazed to learn, Tracfone is a member. It has done no good so far. t

After I purchased and had my Tracfone five hours, and made seven calls to attempt service over a six-hour period of time, my phone is still not working. Tracfone won't even refund me the $19.95 in fees that I authorized to my credit card during the first phone call to start service. I returned to Tracfone, even though the first phone fell part after ten months of use, because Tracfone never did complete the transfer of my original Tracfone number to T-mobile service. I really wanted my original cell phone number.

I made a request of Tracfone for refund of unused minutes. On September 14, 2007 I ordered one year's time for my Tracfone for $105.99. Several weeks ago, I hunted for my Tracfone, which I keep in my purse. I continued searching for the phone throughout my house and two cars, to no avail. On November 5th I called Tracfone to deactivate the phone and for a refund for the unused time. First, the agent I talked with said that nothing could be done for me because it was over two months since I ordered the time. I pointed out I was within two months. He then said that it had been activated, so I was out of luck. The phone was either stolen or lost. I feel that I have a valid request for the refund. It seems unethical to refuse a refund.

I purchased a double the minutes for lifetime card for my phone. When acctivating this card. I have had 3 times where the minutes I purchased didn't add double the minutes. The first and second time I called TracFone and they fixed the problem and added the minutes. The last time on November 11th of 2007 I purchased a 60 min. card for $20. The card didn't add double the min. which being 120. I called TracPhone and they told me that I never purchased the card or activated the card.

I bought the double minute plan with my Tracfone for $ 49.99--only to find out when my other phone quit only 4 months later, the double minute plan is not TRANSFERABLE. What a ripoff! I complained to several different floor supervisors but to no avail; they didn't do anything.I am going to tell everyone I can about this. If you lose your phone or it quits working or you just replace it, you cannot use the double minute plan on the new phone.

I bought a new Tracphone and was told that my double-minute pre-purchased plan would transfer. After waiting 30 minutes for an operator and an additional 20 minutes for the supervisor, I was told that the double minutes would not transfer; now I am out $61.00 for a new phone and $49.99 for the plan and another $49.99 for the old phone that I should have kept in the first place. I am sure that millions of dollars are being made daily by these people, and they will lose thousand of dollars from customer dissatisfaction. By the time the consumer realizes what's happening, like many other scams, it is too late.

I have been a Tracfone customer for about three years. They e-mailed me to tell me your phone will become obsolete, you need to upgrade. The upgrade they offered was free, plus the old phone was due to not work, so what could I do? I asked for the upgrade. They sent a Nokia phone in about a week (reconditioned). After an hour and 55 minutes on the phone they got my old number and minutes transferred... great. But the new phone was not picking up any service. NO BARS. I called them back. 55 minutes on the phone, they tell me SIM cards will not work in your area, we will send you another phone. A week later, now the old phone doesn't work, the Nokia shows no service, I get a new in the package LG phone. I call to get it activated (after charging the battery overnight of course). Two hours to get thru to customer service. The lady tells me the minutes and number have been transferred, but it will take them 5-7 days to get the proper codes to activate my phone. I wait a week. I spend two more hours on the phone in order to hear they will have to send me a new phone. 4 days later I have a new, new LG phone. Charge overnight etc. Called and spent 2 hours on the phone. It will take 5-7 days to get the codes for your phone, they say. Forget giving me the old phone number! I say, Just give me a new number and activate this phone! Call us back in 2 hours, the supervisor said. I called back to hear, we will have to send you a new phone. I said, send me my money back, I have been without a phone now for over three weeks. We are not allowed to give refunds. they say. Right now I have FOUR cellphones: the original one, the Nokia with the SIM card, and 2 brand new LG phones. I am planning to send them all to the corporate headquarters, along with a detailed letter describing the hours spent on the phone and who I was privileged to speak with. All I heard from the Tracfone people was NO. No, they can't connect me to the tech department. No, they can't connect me to the Supervisor's manager. No, they can't give me the number of Corporate Headquarters. No, they can't make sure the phone works before sending it to me. No, they can't give me my money back. I have been without a working phone since the first of October, and I am looking at another 3-5 days before I can try a fourth time with a fifth phone.

I was informed by email that my Tracfone would not work anymore unless I upgraded to a new one; they were upgrading to new technology in my area. I did and was sent a new phone that I had to transfer all my units and number. It works to call out, but I cannot receive calls. After three attempts to correct the problem via the 800 number I still cannot receive phone calls. They gave me a ticket number and told me to call back in 24 hours. I did this three times. It still does not work, and I am frustrated because they want to do this to my husband's Tracfone, also.

We had been customers for several years, we tried to redeem a minutes card and it would not work, so we called and was told we would have to purchase a new phone due to new technology and was told we could keep our existing phone number, so we purchased a new phone through them, it came and we then tried to activate it online, it did not have our old phone number so I called the company, first time, they made us go through a series of punching codes and said that it would take up to 72 hours for the new number to be programmed in the phone, well after time period, it still did not have the new number, called second time, waited 1 hr and 15 minutes to get through to a service tech, punched more codes, told to wait another 72 hours.

I have been with Tracfone for 8 years. In my wireless service area, they use U.S. Cellular as their local vendor. About 2 weeks ago, they sent me a letter and telephoned me on my landline at home that I needed to upgraded my personal cell phone to continue their service. Last Friday I received their Free Cell Phone, and it was delivered at my home by DHL. I had purchased many Tracfone cards and my prepurchase agreement assures my cell phone number with them through 2010. WHAT A NIGHTMARE to transfer my current cell phone number to a new free cell phone provided by Tracfone!

I bought a new Tracfone from Dollar General. I finally got the phone activated, but the 60 minutes I purchased have never been added.

Tracfone upgraded the phone for my area and my old had to be replaced. They sent me a new one at no charge and everything was fine until I tried to contact them to transfer my phone number from the old phone to the new phone, that is when I feel into Tracfone's blsck hole of customer service. Tracfone's customer service is absolutely terrible. Pray to God you never need to call this company for help as they do not hire enought people to handle their business needs. There is always some excuse why the wait times are so long or why they have to bounce you around from place to place and putting you on hold for unbelieveable wait times. Tracfone also hires people who speak with broken english making it almost impossible to work out any problems you are experiencing.

Just very stressed

Bought a tracfone and a 60 unit air time card in April 2007, activated the phone, made a test call and then did not use it for a few months until the 10 unit airtime it came with expired.

Tracfone basically has No customer phone service. I have called several times seeking assistance with a value plan problem and am always put on hold.

I believe the best way to deal with Tracfone is to document your problem then forward this info to the Better Business Bureau in Florida, their home office.

We purchased a Tracfone at Target on 9/9/07 and activated it that same day. It was a promotion for $99.99 which gave you a Motorola Tracfone and a 400 minute airtime card, plus 20 extra free minutes if card activation done on-line. After using just 34 minutes of airtime, per the cell phone call history of both incoming and outgoing calls, the balance of the airtime disappeared. I attempted to call the 800 number listed above at least 10 times in the last five days. I either wait or am never connected, disconnected before ever getting a live person, or told there is such high call volume that I can't even be put on hold. This is all through an automated system. Today I waited on hold for 104 minutes, after being given an expected wait time of 30 minutes, and finally gave up again. We have tried to request help on-line but we continually are confronted with server error and can't get any further. I want my 386 minutes of airtime back or a full refund. There is absolutely no customer service available.

I've had my current phone for almost a year with no problems. I recently attempted to use the TracFone to extend the service date on my phone, only to be informed that there were technology incompatibilities with the model of phone that I use and that no time/units would be added to my phone. A replacement phone was offered free of charge, and I was told that I would have to call Customer Service when the phone arrived to transfer my number and mintues. The phone arrived okay, but after being on hold for almost 30 minutes the Customer Service Rep told me that there was a problem with the SIM card and a replacement would be sent free of charge. I was approaching the end of my service and asked if I would lose my number if the SIM card didn't arrive in time. I was told that the number and remaining units would transfer because the phone upgrade was required by TracFone and was not optional. When the SIM card finally arrived, I called TracFone again to transfer the units and phone number. However, this time the Rep Sherry informed me that I had lost my number because my service had expired. Also, because my number was not active, they would not transfer the minutes from the old phone to the new phone. When I complained about being penalized for a phone upgrade that was required by TracFone, I was told that it was not a required upgrade. I then said that, since it wasn't required, I would continue to use my old phone so that I wouldn't lose my minutes. I was then told that my old phone could not be reactivated due to incompatible technology. She thanked me for calling and hung up before I could continue the conversation. I called back and, after another 30 minutes on hold, was routed to another Customer Service Rep. As I explained the problem, I was given the same responses - almost word-for-word. So, needless to say, I have lost my number and almost 700 minutes.

I ordered phones, my credit card was charged, and I did not receive the phones.

Every time I Called they are rude to me about the phone and the Supervier is total ******* to me or my mother about minutes she brought or If I have a problem with me phone When i try called it said failure to user it take the minutes so I called the place and the said the can't help me. It got me to the Point I am going get a Contact Phone.

Just to add to your growing list of dissatisfied customers, add me. In the few years I've owned two phones, it's been hell to add additional airtime minutes. Today, I've been waiting for thirty minutes for the Internet connection, and frankly, I'm betting I will not get into their site. The phone I call them on needs the ESIN number, probably my phone number, and other junk to convey to them I'm trying to add purchased airtime to the phone I'm calling them from....is this really not a Keystone Cop routine.

My son has gone through three Tracfones. The most recent phone just stopped working, says NO SERVICE.

I've had a cheapie, reconditioned Nokia Tracfone for a couple of years. It performed well, never had any problems with battery life, adding minutes and time accurately.

I purchased an extended plan from this company and have had nothing but problems. At this writing they have "stolen" almost 620 minutes of my airtime, and I am simply exhausted trying to deal with them. This is my business phone number. I marketed over $6,000 of advertising using THIS phone number.

I think this company is a nightmare. I have had a prepaid phone before with AT&T, so I know how this is supposed to work.

On the menu page of my Tracfone it showed the current, time, date and remaining units (about 100 minutes). I had the phone charging in the OFF mode. When I turned it back on the date became 01/01/01 with no units.

Ordered a Tracfone on 8-17-07 with an 800 minute card and one year service. Phone arrived promptly in 3 days but would not activate. After a frustrating hour with their service dept they determined the phone was defective and would send another.

I have had a Tracfone over one year. For my birthday, I received my new style phone I immediately called to ask a few questions and to get my service switched to the new phone. I asked if my double minutes from my previous phone transfer to the new phone, because if not it was not feasible for me to change phones. I was assured that this was not a problem and therefore went through this long process of changing all my information over.

Tracfone owes me 70 minutes of time or some of my money back.

I had been a Tracfone customer for a number of years always buying the year of service plan as required. This last renewal period i purchased the year of service w/ double minutes for life. But I first spoke with a service representative to determine if the minutes, phone number, and service were transferable should I purchased a new phone. I was told yes they were.

I puchased a phone from tracfone about 4 weeks ago. When I attempted to use the phone one day I could no longer receive a call. It seems there was a problem with the assigned phone number.

Twice within the past 45 days my Tracfone with a 1 year prepaid card has become disconnected from the tracfone network and would not complete calls even though several months and over 500 minutes of airtime remained. Each time it took over one half hour on my landline with Tracfone technicians to resolve the problem. Neither of the collection of technicians could give me a satisfactory explanation of the problem but were profuse with apologies which , of course, are of little use when the phone fails to connect when you need it. My advice is to avoid the Tracfone if occasional or emergency use is primary. Other providers such as Verizon are more costly but vastly more dependable in my experience.

My Phone Number was ARBITRARILY INACTIVATEDby TracFone. I've had the same phone number for about 3 years with TracFone. In May 2006 I purchased a new TracFone and asked to have my phone number transferred to the new phone. It took them nearly a month to make the transfer but it was finally done and my phone was working fine until 7/20/07 when my phone displayed Unregistered SIM.

1st: ALL THE CALL CENTERS YOU CALL, ARE OUTSIDE OF YOUR COUNTRY!!!so next time you ask for someone American (well next time you do u should probably keep in mind that American is anyone who was born in AMERICA, sorry, but USA is not particulary JUST AMERICA) keep in mind, that we cust service reps, don't work for tracfone, we work for a call center, so we could not care less about you, your problem, whatever.....and that we are bilingual people.

Received automated call that TracFone sending new phone due to upgrade in area. Said to call them for instructions. Took 4 days to get through due to heavy volume then placed on hold for 25 min. Then cut off. Repeated 6 times before getting through after 45 min wait. First rep had no clue as to why I was calling. Was on phone with her 45 min. Wouldn't allow me to speak to supervisor.

On recent trips to Denver and Los Angeles my cell phone was useless, informing me that there was no service available. These were metropolitan areas that certainly had cell phone coverage. Locally, the phone works.

i got minutes for my airtime tank and it says i have no service. and someone else picked up and my phone didnt ring when i called it.

I paid online for minutes ($10 plus tax) and in moments the minutes are supposedly added to your phone. Never happened! The first time it happened I called their 1-800 number, waited 20 minutes on hold and finally, without explanation, they added my minutes.

I signed up for the Tracfone Insider to get 20 free minutes of air time in mid April. You have to buy more minutes to actually get them. Ok, so I bought another 60 minutes, and got a free 90 days extension, but now actual minutes. Now they tell me I have to buy more minutes. Forget it, I went to US cellular for $25 a month.

I pre-paid my time online via a credit card with TracFone TWICE and I can't get the cell phone to activate. The activation procedure is EXTREMELY complicated, but I'm sure I did it right. When I call their tech support line it is simply voicemail hell. After many tries, I finally found an option to speak with a live person. Surprise, surprise -- they say via a recording that they're closed and to call back during normal business hours. I'll bet a fortune I'm on hold forever tomorrow. I'm out over $42 on this, but I've learned my lesson. The only thing that's easy to arrange with them is a credit card payment online before you (don't) get the service. Never again.

Tracfone has sent my second reconditioned phone and like the other two, after trying to activate it, it only says, "Searching, please wait" and after about ten minutes it says, "try later". All three non-working phones have been Motorola V170s.

Unable to load my prepaid Tracfone minutes. Several attempts have resulted with nothing more then me wasting time. I have been waiting 5 days for my purchased time to show up on my Tracfone.

I have bought airtime several times in the past on the tracfone website, however, the last time was a nightmare. I intended to purchase 60 minutes of airtime, but ended up with 240 and 6 months of air time at a cost well over a hundred bucks!

I ordered a prepaid phone online and I have still not received it after one month. Worse than that, I have called the company 5 times and EVERY time I get a representative, I am told numerous times that they need to talk to a supervisor. I have received no explanation and when I called and told the representative that I want a refund, I am told they need to talk to a supervisor.

I received an e-mail from TracFone on 1/25/2007 stating I could now have international dialing at no extra cost. On March 6th I received a phone message on my land line stating the same thing.

I bought a new airtime card for $20 and when I went to enter it into my phone, something ive done several times before, I kept getting a message that the service was unavailable and to try again later. I tried tech support via phone and internet and got absolutely nowhere. By phone, I kept getting a message to try later and by internet, the instructions were unclear.

My mother is elderly and I tried to add minutes online to her Tracfone. It didn't work so I called. The nightmare began there. They sent her a new phone, but it did not have the minutes I ordered. It took 8 days and over 3 hours of phone time to get the minutes on. Then they gave her an area code of 617. We live in 504. More lengthy calls where we tried to send the phone back and get our money refunded. They refused stating that after 5 days they don't refund. But the kicker was that it was only 4 days since the minutes were added. Then they put me on hold and left me there. After 20 minutes I called back and they were closed. We’re out $108.74.

I recently purchased a tracfone off of ebay. I didn't know but the model happened to be an older model from 2 years ago. When I called to activate it, I had some problems. I must of called about 5 times to activate it. The person on the phone was willing to send me another but I didn't like the models that they had offered me. I had spent 100 dollars on this phone and I was a little upset. Unfortunatly I wasn't able to get a refund.

I received a Nokia cellphone from my wife as a gift for christmas. Our son who is mentally ** goes with me where ever I go, also has seizures and I really needed the phone for calling emergency personnel as needed. The phone worked well until wed. of this past week, it shows no network coverage, also during this time my number changed by one number. I have a total of 65 minutes left on this phone.

Late in December 2006,I was informed through my telephone message machine that my nokia tracfone would no longer operate after janurary 1st 2007. This was because of Tracfone implementing a new technology.I had just recently purchased more airtime and minutes. I called them and was told I would have to buy a new phone. I ask why I was not informed of this before I purchased all this air time and minutes. I was told that the person I was speaking to did not have that Information I was upset to say the least.

I have used a Tracfone as my portable emergency phone for a year now. I can call out, folks can call in and in general, the service is noise free and reliable.

In October, 2006, Tracfone failed to notify me when my time expired. I added airtime after my phone quit working, but my number got changed. After that I could never get voice mail set up again, despite MANY, lengthy calls to them.

After purchasing a Tracfone I attempted to add 120 minutes of airtime. I received a message that the minutes would be added and I needed to turn the phone off and back on. I did so several times and never received the minutes.

I have been trying since 1/1/07 to activate the 2 new tracfones that I had purchased online. The website states "Sorry, there seems to be a problem. We are unable to process your request at this time". It has stated this for SEVEN DAYS!

What is going on with Tracfone?! I have been complementary of Tracfone's products and (customer) services up to this point. As of Christmas 2006, however, I wonder if they're even in business.

I have had my Tracfone for over a year now. It has been my only phone.

My family bought a TRACFONE for my grandmother for Christmas. The phone was activated and you could send calls, but the number she was given was not local.

I purchased a Tracfone and used it for a few years. Over time I accumulated over 1,200 airtime minutes and then I lost the telephone. Since my wife also has a Tracfone, I requested that my airtime be transferred to her phone. I was told that only 60 minutes could be transferred.

In September we purchased a 60 minute card for our tracfone, to add to the 80 minutes we had on it. When we tried to activate the 60 minutes, it erased our 80 minutes and wouldn't put in the 60 minutes that we purchased!

I purchased a Tracfone and a 60 unit prepaid card. After several failed attempts to activate the card, both on the Tracfone internet site, and their 800 number, I telephoned the 800 number for assistence. After trying several times, and getting nothing but recordings and disconnects, I finally talked with a real person. The person I spoke with was not fluent in English, and had obviously dealt with the same issue before. When I asked to speak with a manager she hung up on me.

I purchased Tracfone minutes in early November this year which should be good for 60 days. Prior to the 60 days, the 101 units still remaining were emptied and the cell phone is inoperable. After over 6 hours on HOLD over 2 days no one in technical support has even answered. I filed a Web report and no reply received. I have filed complaints with Wal-Mart and the FCC for Tracfone’s lack of service.

I paid $100.00 for a year of service and a re-conditioned cell phone. I got the phone, but no year of service. Wasted LOTS of time talking to 6 different phone reps, but got no help. They refuse to give me the time I paid for, and won't refund my money. Total loss, including tax, = $105.99.

This is the worst service I have ever experienced! I finally reached an operator and gave her the case number and after 25 minutes she was unable to help me and disconnected me. I was very patient with her. In fact she explained to me that the promotional offer I referenced had expired. I told her that I was currently on the web and that the offer was up stating that it was good until December 31, 2006. My second attempt also failed. I did not get the minutes promised on the web site and it’s very difficult to add promotional minutes, if possible at all.

I activated a TracFone but the number activated was not a local number. When I called TracFone they said they would have to deactivate my phone and then I would have to wait 24 to 48 hours to get a local number. Why don't they tell you when you call in to activate a phone there are no local numbers available? Having to wait for a local number takes valuable time as well as the fact I do not have contact with my son due to the wait.

I transferred an older Tracfone Motorola to a newer model about 1.5 months ago. Upon transfer, the voicemail had issues with the new phone and they reset the original mailbox with a new password losing all my old voicemail. It took 4 or 5 calls and web complaints for them to respond to reset the mailbox, which took about 4 or 5 days. Now, for about the past 2 weeks, I am unable to access my voicemail from a land line.

I bought a one-year 250 minute Tracfone card and tried to activate it. What a nightmare. The instructions on the card didn’t work so I went on line, called up my phone and tried to follow the instructions, but they don't match what is on the screen. So I called Tracfone's 800 number.

I had an old Tracfone and received a new one for my birthday. The old phone had 200 minutes. I was told I could transfer my number and minutes. After 90 minutes and entering code after code after code, I still had no service. The next day Tracfone said I couldn’t keep my number, but would receive a new "SIM" card by mail. I sent an email to Tracfone explaining the situation and asked them to over-night the card, but they said NO.

I purchased a Tracfone early in 2006 and installed 180 minutes (60.00). The phone itself cost $47.00. This phone lasted about 3 months before the battery would no longer recharge. I looked on Tracfone's website and discovered that replacement batteries were no longer being offered for sale on this Nokia built phone, so I bought another phone. I was informed that I would be issued a new phone number.

On 09/07/2006, I had purchased a 1 year, double minute plan. We started to have difficulties right away with our text messages. Apparently, when you send a text message you still get charged even if the other person doesn't receive it. When we called Tracfone we were told that the problem was taken care of. We have had the same problem over the last couple of months. Each time we complained we were told that the problem had been resolved.

I recently misplaced my contracted cell phone and needed an immediate replacement. As a temporary solution I purchased a prepaid Tracfone. Here is my experience: 1.) It took over 24hrs for them to turn on the phone. 2.) I was never able to use the minutes I purchased. 3.) Over 3 days they NEVER responded to any of the 3 emails I sent them. 4.) It cost me minutes to call their customer service line. 5.) After speaking to 2 customer representatives who both confirmed that Tracfone had a record of my purchasing minutes, I still have not received any minutes. 6.) It cost me additional money to find that I had indeed purchased my minutes and not received them.

I bought a Tracfone and tried to activate it online. That didn't work, so I called the 800 number. I entered long codes and was told my phone would be activated within 24 hours. It wasn't. I called back and stayed on the phone for more than an hour. I was finally told that I had a defective phone and they would ship me another one. I told the man that I really didn't want another phone; I'd rather have a refund. Well, turns out I didn't read the fine print. I got a free phone that doesn't work and paid for minutes that are non-refundable. They are supposed to send me another phone.

I purchased a Tracfone via the Internet for $99.00 which included 1-year air time card + 250 minutes. Activated the phone along with the air time and minutes just to find out that it was defective. I called Tracfone and all my minutes and the 1 year was removed from that phone to be added on the replacement phone which I received on 12/5/06. Called customer service to activate the replacement phone and was given codes to put in the replacement phone but the screen only came up with 2 months of service instead of 1 year. When I told him there was only two months of service on the phone he hung up on me.

Received a Tracfone as a gift. Tried several times to activate over the phone, but even with repetitious code entries and the wait 24hrs lie, phone still not working. Obviously good money was paid for this piece of worthless TracFone junk, but the company doesn't care.

I have had the same tracfone for several years. Recently I added new minutes with a new card and my telephone number, formerly local, changed to something gosh knows where.

On 9/5/06, I purchased minutes on line for my daughters phone - this was the first time I had used the online service - easy I thought! I had some problems activating the minutes - they kept giving me other numbers to try, etc. When I got my credit card bill, they had charged me double even though I only authorized one charge. Now they say there is nothing they can do. I have contacted my credit card company and will never use the Tracfone online service again.

For those who have trouble getting a number in your area code because Tracfone doesn't have one...don't despair. Simply go to the Better Business Bureau.

I went to tracfone's website to purchase airtime. I chose the 400 minute card which clearly says that I get 60 days of service with the purchase. The 400 minutes are not the issue, but tracfone refuses to give me the 60 days of airtime. I've complained to them about it 3 times and they give me a bunch of double talk about their terms and conditions. No reasonable consumer would make that purchase and not expect the 60 days of service.

Tracfone has the worst customer service ever. I had tracfone for many years and was actually very happy. Over the last year or two its service has went down hill drastically. I was having some problems with the phone roaming when it shouldn't have been and could not get any help from customer service. I finally gave up and ordered a new phone. It worked OK for a while but then went out of state twice and phone wouldn't work at all and it shows it in our covered area. The tracfone rep. told me the only way he could help me is if I called him when it was happening. How do you call him when you are driving down the interstate and your phone doesn't work!!

As minutes are added to the phone, the company starts calling, within days, to say you are getting low on minutes and need to add more to save a re-connect fee. I renewed my minutes on May 26, 2006 and have until August 26 to add more. Today I received the second call since the added minutes were activated.

My daughter has a Tracfone and received a text message saying she had 60 "free units". The message said to turn the phone off and then back on. It didn't work.

My friend got me a Tracfone, paid about $100 for it, and I purchased a $60 phone card. I should have 119.5 units still available to me.

Attempts to activate minutes purchased on line failed. Customer assistance determined the phone was defective. A replacement phone was sent(case #11504112 was assigned). Received phone 4/26 but without a SIM card to activate.(4/26 Spoke to Maria) A SIM card was shipped (case #11542713 was assigned). The envelope arrived without the SIM card, another SIM card was shipped.(5/03) Checked on status and spoke to Gretchen about case# 11542713 her response was that package should arrive today via DHL tracking #31700439385. Subsequent investigation revealed that this number was assigned to the shipment of the original empty package that was supposed to contain the SIMM card. The original minutes purchased indicate they not valid when I try to redeem them for another phone.

I spent all day yesterday trying to contact someone to reactivate my phone that was deactivated for some reason. This is the second time this has happened. I purchased a one year of service for my Motorola phone for $ 94.99 on 12-16-05 and still had + 200 minutes left with a due date of 9-29-07.

I should have read the complaint before I ordered the tracfone online. It's a nightmare. It tried several time to activate it online abut failed then called 800 number. The responding lady has some accent but nice to me. She tried to active it several times but failed too. Eventually she told me that they could do nothing about it and didn't know what I should do the next except that she couldn't give me another phone. Read the instruction coming with the phone it says that it has 30 day money back warrenty but I have to pay shipping & handling fee and $10 for restocking.

I purchased a motorola tracfone v60i-TDMA and it wouldn't work in my area, I called the toll free number and they told me that if I sent it to them they would send me back the v60i CDMA which should work, I told them if they couldn't do that to send me back the same phone That I sent to them they kept my phone and sent me something different, which is not what I wanted. It has been 7 mo. and still they keep giving me the run around about how they will get me the right phone !!!!

Tracfone - what a joke. I have had nothing but problems. Always in roaming mode, they deactivated it even though I purchased airtime and the unit shows minutes available and date of expiration is in the future. I have never been able to make a local call. It has been a nightmare. What a waste of money and time.

Nothing. I have been trying to get my Tracfone activated for two weeks. It is the same story over and over. I'm told to do this, do that, wait 24 hours and all will be well. All is never well. This is the worst consumer experience I have ever had.

My wife purchased a Tracfone (Nokia 2126). The next day I bought the accessory kit, based on the picture on the box showing our phone, but the numbers didn't match. I sent an e-mail to Tracfone and was assured someone would get back to me. I didn't want to tear open the box and then find the parts didn't fit.

I've used Tracfone for a few years but they just lost two customers for good.

I purchased additional minutes and after the codes were entered, I cannot call or receive calls on my phone. I called their customer service, everyday for seven days. Each day I was told they would have it fixed in four hours. It is still broken. They would not give my call to a supervisor and will not refund my money. I am going to call my credit card company and put a hold on their charge. Terrible customer service!

Tracfone purchased a month ago. Transferred minutes, spent 35 min on phone trying to retain cell number which I have had for 3yrs. Problem began: March 17, 06. All my calls intercepted by Verizon Wireless. Voice prompt asking me to use my credit card, calling card, or call collect. Remember, at the time, I had prepaid for 110 minutes of cell time with tracfone. Called cust. service on Monday, 3-20-06.

When I purchased a new phone to replace my older one I asked if I could keep the same number, I was told I could. Upon receiving my new phone I fould out I need a SIM card. That card has a new phone number. I contacted Tracfone, was told it would take 10 business days to get the problem taken care of. After 10 days I called and the person told me I had to wait 10 days, it had been 10 days, I could not get the person to look at a calendar to count the days.

I purchased a tracfone on december 28, 2005 and did not get a local number. I have been calling tracfone for over 2 months now and keep getting the run around. Know one seems to know why I have'nt been sent a new sim card with a local number. I am always told that I should receive my new sim card within 5 day's and it never show's up. I can't understand why I should have to call this company every 5 days to see if they actually sent me a new sim card!!!! It seem's as if no one cares that I spent my money on their product and they are screwing me over!!! Tracfone should let people know that they are here only to take our money and could care less about customer support!! This is terrible, something needs to be done!!

We had been Tracfone customers for a couple of years and decided to upgrade the phone and have the older number ported to the new phone. We spent countless hours speaking with customer service, received three new SIM card and never got the phone to work. I wanted to return the phone out of frustration and their obvious incompetence but was informed we were outside of the 30-day return window. So we are stuck with a phone we cannot use and out the purchase price. Don't just walk away, run away from Tracfone. By far the worst customer service we have ever encountered.

Phone is less than a month old. it was a hassel to get service turned on. spent almost 1.5 hours on my phone to get what I needed. Now I can not get my voice mail.This is the lousiest company i have ever dealt with.

I bought a Tracfone & prepaid phone card as a 2005 Christmas gift for my mother. I purchased them from Tracfone's website. From day one it has been a nightmare trying to get it activated. It took 3 to 4 attempts and my husband getting involved to finally get it activated and a phone number issued. (They refused to give me a refund because I had purchased it in November and the 30 days were up by Christmas time.) Guess what? The phone number they issued is also the cell number to another individual. His cell and my mother's cell ring at the same time!

Bought tracfone with Motorola C155 package from Wal-Mart, activation by computer took 1/2 hr. then last page said it "failed try over", but page wouldn't let me re-register the IMEI number. Called the 800 number and they actually got it working that night, then next day phone display read "Searching,...please wait" It still reads that and none of the function/menu buttons on the phone have any affect. Cannot call out or receive calls...no way to program phone as buttons don't work.

I purchased a target phone and a separate 60 minute card. The timing of the card is not the same as the timing on a regular clock or watch. The card timing ticks at the speed of lightning! I would rather pay for an honest 10 minutes than a 60 minutes that dissapears so quickly.

On 2/7/06, I attempted to make an online purchase of 60 units of airtime. Being told that the online purchase had been aborted, I made an attempt by land phone to make the same purchase. Again, the automated attendant informed me that the purchase had been aborted, but I discovered that, indeed, 60 units of airtime were now showing up on the cell phone unit. However, I was concerned that I would be charged twice for the same purchase. The next day, I called TracFone to determine if I'd been charged twice, and was told that yes I had been.

I've had my tracfone for about 5 years and have renewed on a month by month basis. At Christmas I received a renewal card for 1 year. I applied that time to my phone in December 2005. Yesterday, February 8th, my phone had a voice recording that said I was not registered. Yet, when I turn the phone on it says my card expires November 2006 and that I have 29 minutes left.

My daughter has a tracfone. Her friend at school switch out her SIM card and when I called tracfone customer service to tell them what happened they said they could port the number to the new phone but the 219 minutes on the old SIM card could not be added to the SIM card. Tracfone just made $50 free dollars off of me. I asked that the old card be deactivated but they said they could not do that. One day later I called the phone number and the other little girl answered the phone as if it was her own phone number. It has been three days and that phone is still on.

I purchased a tracfone due to the birth of our second child. There was trouble activating the phine, so I called customer service. After being hung up on for over a week, I began emailing. The emails told me to call customer service. Once I got to speak to someone, the problems did not get solved. I was told " give it 4 to 24 hours to see if the programming worked." Well, I finally gave up, and bought a phone from their competitor. The back and forth with tracfone lasted nearly two months.

Tracfone somehow manages to get away with defrauding consumers regularly: I bought an "Airtime Card" (which is a numerical code to activate a specified amount of phone time) I also took a promo code (a coupon) to gain addition minutes FROM TRACFONE's own website. I went thru the long process of entering the codes... the promo code was NOT accepted. I tried a second time: NOT accepted. OK, now in my business I must perform as I promise, and I expect the same.

I had a Tracfone for over a year. They contacted me saying they were sending me a new phone due to the one I had needed upgrading. (It had stopped functioning)The new phone would neither make nor receive calls. After many phone calls to the 800 number and endless codes entered into the phone, they sent me yet another phone. Same results as the first replacement phone. No calls can be made nor calls received. Each call to tech support is the same...enter codes, wait 1-3 days and call back. Enter codes, wait 1-3 days and call back. Forget trying to recoup any money you spent on airtime. I would also suggest forget using Tracfone.

i purchased nokia cell phone about 3 months ago. lost it then found it, but broken. paid over 100 dollars for minutes and time rep said i lost the money have to purchase another one. said the phone needs to be on in order to make the transfer to another phone.i had the simms card # and information that he needed (they know anyways).

I bought a new phone from them after having one with them for 4 years. The phone they sent would not work. But they had already activated it for 90 minutes of the 190 minutes I had on my old phone. sain they would give me the rest of the minutes when I returned the old phone. I did and they received it, they gave me a case # 10031939 and said to mention it and they would give me back my time. Well I mentioned it and they never heard of me or my case # so could not give me my time back. These people hire uneducated foreigners and dummy supervisors. Just a warning to others, find another phone.

I bought a Tracfone five months ago, a necessity after Hurricane Katrina as the local landline providers were not able to make sufficient/speedy repairs. All went well until I broke the phone. While I realize there is no warranty for accidents of your own doing, I did not expect them to replace my phone itself. However, their website clearly states that minutes can be transferred to another unit if you buy a new phone. When I called Tracfone customer service after purchasing an identical unit to the one I had, they informed me that minutes cannot be transferred from a broken unit.

My 15 year old son purchased a Tracfone on my suggestion because I thought it would be a good way for him to learn how quickly cell phone minutes can be used up. The first two phones we got had to be returned to Wal-mart due to them being "defective" according to the people at Tracfone. The third phone was defective as well and we were asked to return it to Tracfone. We did.

I purchased a tracfone for my father for Christmas. I tried to activate it and it didn't work so I called the customer support line. I was told this model did not work in this Zip Code and they would send me a replacement and I could send this one back to them. Received a remanufactured phone as a replacement for the new phone I had bought. Tried to activate it and it didn't work. Emailed support and was told phone didn't show as being activated and to try activating it again.

Tracfone will not give me credit for the units I had after they said they would give me credit for them. I was having problems with my original Nokis Tracfone,first having them put in a new battery--which did not fix the problem...then I wound up not having phone service for more than a month. Eventually I purchased a motorola phone, but Tracfone will not give me credit for the units which were remaining on my original phone.

I ordered a phone for a gift. Upon arrival I activated the phone via the internet. I waited the suggested waiting period and consequently found that I could dial out with the phone but could not dial into the phone; I would receive a "the phone is not in service" message. I called TracPhone ane they gave me a case number and said it would be fixed the next day. It was not fixed the next day so I called again. They said the case was still being worked on and it would be fixed the next day. The next day it was not fixed, so I called again.

I was able to activate the Tracfone BUT cannot record my voice mail message because the passcode they give me online doesn't work. So far, I have wasted about 1 1/2 hours on the phone with their so-called Customer Care people, who are poorly informed and even more poorly trained to handle a problem like mine.

Was given a tracfone as a gift when I tried to activate I was told it was not comptaible in my area. I emailed tracfone and was told they would send me one and never did and that I would get instructions on how to return the other one. I have yet to receive either.

i purchased a tracfone at KMART and was advised to buy minutes on line. in order to access minutes screen and obtain special activation nuber credit card info and payment are required. i spent $97.00 for a year plan .the NOKIA phone would NOT display the enter message . i could not return to a cancel transaction screen all call for a 24 hour period to the 800 # are not answered. i retuned the phone but tracfone will not reimburse my $97.00.

On 1/7/06 I realized I had "lost" 350 minutes of my tracfone airtime. Called tracfone x2 - was on hold for 1 1/2 hrs total. They reported that I had called them and told them to transfer my hours to another phone, which indeed was not the case as I only have one phone. I was adamant that I would not lose these hrs. Out of the 350 hrs they only gave me back 320 and had to have another phone number. The customer service is horrible. I could not get a person that spoke English. They had a hard time understanding what I was trying to get across. When I use my hours and am ready to get another phone I will NEVER again utilize tracfone!

I have been using a tracfone for some time. Recently I purchased minutes and service. None of the time or service showed up on my phone. I cannot get through to them on the telephone even though I have tried since Decenber 26, 2005. In addition they will not answer my E-mails. They double charged my credit card.

I brought a new phone on 12/28/05 and as of right now the phone is not activated. Customer service if you can get through is one big joke. They give you codes to enter and the phone still does not work.I have been a customer for several yrs and have never experienced such bad service.

I bought myself a TracFone so my husband could get ahold of me if I was out and about. I also bought 80 Minutes at the same time. When I activated my phone, I received a LONG DISTANCE number. I contacted TracFone, and there response was, we no longer have any local numbers available, check back some other time to see if a local number has become available. I don't feel that they should be allowed to sell their phones in area's that they dont have numbers for.

I bought 4 prepaid Tracfones for my wife and 3 children for Christmas 2004. I was told before I bought them that my county and the adjacent county were local calls. I tried to have them activated on 12-22-04. One of the phones was defective and would not activate. I explained to a supervisor that this was my child's Christmas gift and asked her to please send me a new phone next day air so that she would have it Christmas morning. She said I would have to send the defective phone to their warehouse and they would send me a new one in 5 days.

I recently purchased two Nokia 1221 phones as gifts for Christmas. One of them registered without any problems whatsoever. The other one is another story. It is registered, however if I want to call it I have to call long distance. I bought the phone for my young daughter who will most likely not be using it outside of our local area and I have to call her long distance.

3 useless christmas gifts, we can't even get them activated, and when we do finally get through the automated system, they still won't work. Granted we live in a remote area, but my husband and I both carry cell phones as do many members of our town, but I'm finding that the TracFones are a waste of time and money, what good are they if you can't even activate them?

We bought a Nokia Tracfone 1260 in December 2004. After using the included minutes I bought a 100-minute card which was to be a Christmas present. One the way home, it was accidentally thrown away in my Wendy's trash bag. After throwing a fit, I realized that I didn't need the card anyway because I still had my register receipt. The receipt has the airtime number printed on it.

Afterwards I called both credit card companies and checked to make sure none of the transaction had gone through. Well to my surprise I had 3 charges for each credit card. Both totaling over $1000.00. Tracfone had put these charges on my credit card bill! I immediately called Tracfone back and complained. Hardly anyone there could speak English! I also never received any cell phone time.

My purse was stolen from my car w/my trac phone. I immediately called tracfone people to turn it off. The lady told me she turned it off. Then I asked about my remaining 97 min. She said, too bad -- you lose. Anyway, 9 hours later after my purse and phone were stolen my phone has not been turned off by the trac phone ppl. and the people who stole it are answering my phone.

My phone was stolen. I reported it to Tracfone who deactivated it. They told me that they could save the minutes on the phone and I could transfer them to a new phone but that I would have to wait a few weeks. I called back in a few weeks and they told me that they could do no such thing. They didn't even offer me an hour or anything to keep a customer. They lied to me. I would never buy from a company that lies again.

Purchased four Tracfones for my children and husband as Christmas gifts in December 2001. Have yet to receive the rebate totaling $160.00. I e-mailed them in july 2002 was told to send them in again, sent them with proof of mailing and certified and still have not gotten any response. We are still using all 4 Tracfones.

I bought a Digital Tracfone specifically for its FREE features that it advertises only to find out many many phone calls later that those features were not available. I wasted a lot of my time and my minutes on my Tracfone that I paid for to find this out. I am very mad. This is false advertisement. It was not stated on the box or in the manual that the FREE features may not be available. If that is the case, this should be advertised as well. Now, I am stuck with a phone which was more expensive that doesn't come with the features I bought it for.

I have yet to receive my rebate offer. I would call but there was no phone number to call on the rebate for questions and they did not call me when I left my number. I left the number so we could get this resolved. I bought the Tracfone on good faith of this wonderful rebate offer. It has now been 6 months with no rebate.

In December 2000 Tracfon offered me a 100-minute card for 100 free minutes on my Tracfone if I recommended a new customer to buy a Tracfon and stay in good standing for three months. I did this and after the waiting period I began asking for my 100-minute card. It is now seven months and all I get is a form to fill out. I have filled out ten forms and sent over twenty e-mails but this Natasha Harvey always sends me another form. This to me is false advertising and should be addressed.