Tracfone Reviews

I purchased a TracFone (LG) and transferred my old phone number to the new phone online. This phone did not work at all in my home area. I contacted TracFone and they had me on the phone for one hour and said that they would send me a replacement phone. After I confirmed that I could still use the old phone and could transfer my old phone number when I received the replacement phone, they instead deactivated my old phone before I received the replacement phone. When I got the new phone in the mail, I was unable to transfer my old phone number online because no active phones were listed. After calling TracFone and being on the phone for close to two hours, they said that because they deactivated the old phone before transferring the information, I would have to do it on the phone with them.

I've wasted minutes in trying to add 60 minutes airtime. They are unprofessional. Adding airtime is unresolved. It started with 259 minutes and now it's down to 200 minutes. This is a way to sell something and lose minutes when adding airtime.

My husband and I both have TracFones that we purchased several years ago. Bars are on the phone indicating service, but when attempting to call, we get a "no service" message. We have had trouble with this at certain places such as at Lowe's on Bellflower in Long Beach, LAX Airport in the United Airlines terminals and on the UAL planes while waiting to take off or deplane.

What a joke. I bought my TracFone online from TracFone. The next day shipping is the only good thing about this company. I've had my phone for 2 weeks now and it still doesn't work. At first, I could make outbound calls, but couldn't receive calls. Then it won't make or receive calls. After several attempts to contact customer service, each time holding for 40 to 50 minutes, I was connected to an agent who could barely speak English and told me they would resolve the problem in 24 to 48 hours. That didn't happen. I could return the phone and was rudely treated. The agent wanted all the numbers again to resolve the problem. To make a long story short, that phone is at the bottom of the Scioto River. I'll take the loss and consider it tuition in the school of life. Please, for your own sake, do not do business with this company.

Robbed me of 2500 minutes - I bought a TracFone on the first of March and purchased 3400 minutes. I barely use a cell phone and thought this would be cheaper than a regular cellphone plan. I've used a total of one hour talk time and 100 texts in 2 months and my phone is now down to 850 minutes! I called them and they replaced my phone with a new one but they would only put 20 minutes on the new phone and disabled the old phone with the 850 minutes. So now I only have 20 minutes of talk time. How do I resolve this?! What agencies can I contact to complain about this? This is fraud! It's theft!! Incredibly frustrated!

Nothing works with TracFone. I bought a prepaid phone and cannot buy airtime. The TracFone website does not work. When I log into my account, I constantly get redirected to their homepage again and again. I called them on the phone and they could not get my billing address correct. After 38 minutes going back and forth on the phone, I finally hung up. This company is a nightmare to deal with.

Promo code and 800 minutes for $99.99 - I called the 1-800-867-7183 number to obtain the 800 minutes plus 250 more for $99.99. All I could get was either 800 minutes for $135 or 400 minutes for $99.99. I am ready to throw the whole phone out and go back to a regular cell phone. At least, I can get a "real person" to talk to instead of machines. The promo code runs out today, April 30, 2012, so I will be out the time. I’m thoroughly disgusted with the service. Where are the real people?

I spoke to a TracFone female rep that my phone died and she said she would send me a new phone. After I bought a new battery, charged for five hours, the phone was still dead. I called again and the person said I would not get a new phone so I ordered Samsung T301G. They charged me for shipping. I went on TracFone and it stated I would get free overnight shipping. They could not catch the first order so they say. I had to place another order with free shipping. They also did not tell me to add minutes from my dead phone to the new phone. Very bad customer service. I may not deal with them again.

I've had this Motorola TracFone for years and I love feeling safe at night when I drive home from work at night. But lately, my battery runs down too fast. I'll plug it in at night, it's full in the morning but it runs out halfway through the day. The odd thing is I barely use it. I figure I need a new battery. I'm writing to you to tell me what to do.

PINs are too faint - I need to speak to an American. I cannot understand the Mexicans who answer the TracFone. Is this company in the US or not? If so, where are the English-speaking Americans that we need to speak to in order to understand what they are saying? Yes, I am angry. Americans are out of work but where it counts, we have to speak to foreigners. I will contact the Better Business Bureau and also the federal government concerning your system.

I bought a phone card, and the PIN was scratched off. When I contacted TracFone, they wanted me to fax a bunch of information; and I don't have a fax. Now, I will lose my minutes, because I am not paying $20.00 for another phone card. Why do they put all those numbers on the cards and can't track them? This is insane, and I feel that they should have been able to add my minutes, and that was it. But no, they want me to go through a bunch of crap. It is very frustrating. I have used TracFone ever since the cell phones came out. So by April 24, my minutes will be up. And I got so angry, because I could not understand the lady. She had an accent, and I have trouble hearing on the phone.

After 2 sentences spoken, my phone gets silent. I can't hear my voice mail. My mothers' phone and my boyfriend's are doing the same. Calls drop on their own, and I'm very frustrated.

I called to find out why my "value plan" minutes had not been added this month. I spent approx. 1-1/2 hours on the phone total and had to call back and spoke to 4 different people. At first, I was told my credit card was not accepted. I told them that my card "expiration date" had passed and said that I had the same number, which was reinstated to 02/15. On the first set of calls, I was transferred to another person and had to retell the whole story again. They kept me on the line for several minutes and then came back and told me my "new" card had been rejected. I said I had just used it and knew it was alright.

One phone was mine, and the other was my husband's. Both phones had the minutes and time added immediately. Today, my husband's phone has a message that the handset has been permanently blocked. I have no interest in paying again for the time that was charged to my bank account. I can find no phone number to call to discuss this matter, and it always is a very unpleasant "happening" when doing business with TracFone on the phone. Please either add the time on my husband's phone or contact me via email. Thank you so much for your assistance. I really do appreciate your promptness.

I bought a new phone to replace my broken one. I also bought 120 minutes for $29.99. I have double minutes and a promo code so I had 300 minutes on my old phone. I then called and switched the old phone to the new phone, but the next day, it came on with only 9 minutes. I called the number I was told I would have to call but was told that they don't have an option for that. I just need to wait for my minutes as they would be coming.

I have the LG 800g phone from Net10. I read in the Kmart ad that the same phone I have, which is from TracFone, is giving triple minutes. I think that it is unfair that the same company cannot offer the same triple minutes. I was told that if I want the TracFone triple minutes, I would have to return my Net10 phone and get a TracFone. I am somewhat disabled and the nearest Kmart is 30 minutes away. I don’t drive and I do not have someone who can do this since it is my phone. I hope you can help me as the triple minutes would help me out since this phone is all I have to keep in touch with friends and family.

I tried to reactivate, but the attempt failed. It said my serial number is associated to another account. It always worked before. After trying different ways to get to reactivation and going around in circles, I gave up. If I could speak to a human, this could be straightened, even if I had to open a new account. The system would not let me open a new account. Please respond with a way to get me my phone service again, or I will seek an alternative... sooner than later. Thank you!

Unable to call Canada: I have called and asked the TracFone Company to do the necessary thing to rectify the calls. They still do not work!

I paid $49 for "Triple Minutes For Life." The service failed to initiate. Finally, it worked several hours later. The customer service claimed there's delay due to "pool". The following time I tried to use my TracFone, I received recording that it's "disconnected". Customer service claimed that (1) no such offer existed and (2) they had no record of any minutes purchased.

I had poor reception. You have sent me a new sim card, but now it tells me I have an unregistered sim card. I can't talk to anyone and on the internet, it says it will be 4-24 hours before use. What is going on? Just have a space for activating this card and be done. On the phone it says 10 minutes and then it just leaves you hanging! Why should I be using all of these minutes up? This morning, I pushed on the buy games to see what was happening or what it is and it took 50 minutes away. I quickly jumped off, but now I am out 50 minutes. Why? Please reactivate this phone or you can have it back. I would appreciate minutes be put back on my phone. Thank you.

I called customer service to change my phone number to new one for TracFone. Call stated it would be a 15-minute delay. One hour and forty minutes later, I hung up. I then decided to try doing it myself online. What a colossal mess. No longer is it a question of changing number on phones, but whether to return phone and cancel use of phone with TracFone. Your customer service stinks. You have converted a customer who extolled virtues of TracFone to one who questions the company's commitment to customer service. You have created one angry customer.

No services - My phone has been out of service for the last 2 days. I cannot get my text or to see who called me. I know I have minutes on my phone.

I bought a new TracFone because the phone I had was a piece of garbage. I had over 3,000 minutes on my old phone. When my new phone was activated, I got 10 minutes and service will end in 56 days. Per the web site you are supposed to be able to transfer your phone number, remaining minutes, and your end of service date would remain the same, which in my case is in Dec. 2012.

90 days air time for 900 minutes is useless. Customer service persons are hard to understand and it seems impossible to talk to anyone in the US.

I keep getting unwanted text messages from "Flirt" and "Glam." I'll get 8-10 a day, including while I'm talking, dialing, or other things. When I turn it on, it will load up with as many as 10 in a row. I do not want this! My wife has the same model phone and hasn't got any. I want this to stop! How can I change the phone number? If this keeps up, I'm going to smash this phone and never deal with TracFone again! Please help! I talked to one of your customer service reps, they said to put it on the "do not call" list. I have several times, and they are still coming.

We purchased a TracFone for our 4th grade daughter to have at home for emergencies. The phone doesn't get used much so we thought the minutes we purchased would stay on the phone after it deactivated for unuse until you reactivated it. But once the phone was cut off and we tried to reactivate it, the minutes we had already purchased were gone. Since the "grace period" for the minutes we already had on the phone expired, they went away. We paid for those minutes but never used them so I am very upset that we can't also keep those minutes. If you buy a gift card to a store, they can't absorb the money after a certain time. Why can't TracFone absorb those paid minutes after a certain time? Wrong. If anyone has any idea about suing TracFone for keeping our paid minutes, let me know. I'll certainly help.

I attempted to purchase airtime from TracFone, but was told by their customer service representative that "the transaction did not go through, try again later". I tried again and this time, was successful. When my bank statement arrived, I noticed I was charged for the original attempt, but airtime was not credited total charges of $209.38. Having made numerous calls and spent countless hours, either on hold or speaking with their reps to request a refund or credit for the original charge, they have done nothing. I provided documentation from my bank to support my complaint and rather than assist me, they terminated service to my phone completely. This issue has been ongoing since Oct 2011 and as of today, March 23, 2012, there has been no resolution and as a result, I have hired an attorney.

I started with 140 minutes. I have had very bad connections at work. I tried to get a replacement phone as my old phone did not have a problem. After hours on the phone with TracFone, the best they could do is send a new SIM card. I also tried to get a report of my cell usage so I could see where all the minutes were going. I'd only made a few calls and fewer texts sent and received. They said they could not access that data and I just had to buy more minutes. I’m very unhappy with TracFone!

I attempted to add airtime with two different credit cards, "failed" was the only message. I attempted to call customer support, but the rep's accent was so thick he could communicate "thank you for calling and bye!".

I have been trying to buy 30 minutes of air time from TracFone which cost $9.99, for the past two weeks, both online and by phone. After answering all their questions i.e. phone number, home address, billing address and Visa card for payment, all I can get is order failed. I have contacted my Visa credit card company, (CIBC U.S. Dollar account). They told me the funds requested $11.18 were approved for payment four different times or as the order was submitted for payment, so the problem is in the TracFone system but the TracFone employees cannot seem to rectify this situation. While half of their staff were understandable, the other half were hard to comprehend. After many hours of trying to rectify this problem, I have finally given up. This is my last attempt, if not resolved, then goodbye TracFone.

I tried to activate our phones on the TracFone website. There was no response so I called the 800 phone number. A technician helped me get my phone activated, I had to install several lengthy number codes and the activation came during that phone call. I activated my wife's phone the same way. I waited a couple of days with no response and then called the 800 number again. I could hardly understand the next technician and after telling the same story, she transferred me to another technician that tried to call Element Mobile. He said they would not answer. That was on a Sunday. We called Element and they said they got the request at 10:30 am Monday.

I have had a TracFone for a few years. The phone was falling apart so I wanted to buy a new one. I called customer service and explained that I travel frequently and gave specific locations of where I often travel. I asked if a new phone would work in these areas. I was told that it would and purchased a phone at that time.

My TracFone was taken from my suitcase in Spokane, WA. I called my number **. Aman answered and said he paid someone $100.00 for it. The phone is not worth that. I told him to turn it in, he said no. I want it shut off immediately. Don't drag it out or I am getting with people and an attorney to start a class action suit. This is ridiculous. I want all of my minutes for this month on a new phone that I will have to buy, but I want those remaining minutes off that phone now and the phone deactivated.

I bought a new TracFone over 5 days ago to replace another TracFone that was no longer working. TracFone removed my 900-plus remaining minutes from my old phone, but has yet to activate my new TracFone. I have paid for TracFone service through 12/26/2012. I have been calling TracFone's customer service department for 5 days now and each day I have been told they will activate my new TracFone. It is still not activated.

I just got my TracFone from QVC and attempted to activate it. I got as far as the recording telling me the phone was activated, but it did not tell me the number that went with the phone! I hit zero to talk to a operator, and the recording just continued. I called QVC to get another number. They gave me two more numbers, but they both were recordings which did not offer how to get the phone number assigned to the phone. And they too did not have the option of a live operator. I pressed the zero several times on both numbers, and the recording just continued with no live operator. I thought the FCC required a live operator be available or the option of leaving a message. Neither of those options were given. Now I have a phone with no number.

My wife got me a TracFone at Christmas. I was still in contract with AT&T. I went to activate this on 3-10-12 and was told my promo package had expired. We paid $96.25 for a phone with 1200 minutes (triple minutes for life) and one year service. All I got was 60 days of service and 10 minutes. I was told I could buy more air time but could not get triple minutes. If you could help, I would appreciate it.

This is a complaint of dropped calls and no bars, and after hours of email and on the phone with them, their resolution was, “We don’t guarantee coverage even in our coverage area.”

500 minutes disappeared from my TracFone overnight. I don't use the internet function nor do I send videos to friends. I e-mailed TracFone customer service, but I have had no response. If I wish to throw my money away, I can think of 1,000 better ways to get it done. I am finished with TracFone and will never use their services again.

If I am out of my area code and wish to place a call. The phone throws up a -34 check call restrictions message, and the phone refuses to place a call. I called the tech service number, and what a joke. When I finally get the minutes burnt off this thing, that is the end of me and TracFone. I wouldn't have one up my hind end if I had room for a sawmill.

I spent an hour on hold for them to do nothing for me. The man kept telling me that he needed to transfer me to another department but that they were not answering for 52 minutes, to be exact. So I gave up and went to their website to email their tech support to be told to call back because they didn't have enough information (despite every bit of information they asked for being in the email). So I called back on the weekend and spent another half an hour for them to only be able to transfer my phone number and not my minutes. I had to do this because my phone was defective and the touch screen was non-responsive – I just went ahead and bought a new phone. I was told that I would have to call back during the weekday before 5 to reach the department that can transfer my minutes.

We have spent 5 or more hours on the phone trying to get minutes added. We finally got to talk to a male we could understand and added minutes and took our $108.75. But now the phone will not call out. We spent another hour on the phone with a female we can't understand. We asked for a supervisor and only got more excuses and still have a phone that doesn't work. I am thoroughly dissatisfied next to angry and I would like to know how to get positive results without a lawyer.

I just purchased a TracFone and added minutes. The area code assigned by their "system" is a long distance call from my home phone. Every time I spent hours with their rip-off agents, they changed the phone number, but to the same long distance area code (based on my zip code).

I wanted my old cell number from Straight Talk to TracFone. I never could talk to a human because my old phone is broken in pieces and is the only phone I have. I got a ticket number, even printed it off. Now, it says my email address is invalid. What a joke! I can't call customer service because it says I don't have any minutes. I tried to add minutes but I don't have a phone number and it does not know the serial number. On the second day, I am without a phone. I am going back to Straight Talk.

TracFone is cheap. Yes, compared to other carriers, they do offer good prices. But the only thing their customer service is good at is adding minutes to your phone. I lost my phone so I called them up and they deactivated it then I went out and bought the new LG 800 their flagship phone. For me, that's cool because I really don't need a phone anyhow. So anyhow, after spending 5 or 6 hours on the phone with, you guessed it, someone in the Philippines. They are friendly though, too friendly if you ask me, just a way to make an angry customer feel even more angry. So it turns out that that phone doesn't work over our tower? I am not sure why but they said they would send a replacement phone. Okay, the phone arrives. LG500, wrong phone, LOL.

I bought an LG 420 phone from TracFone to replace an existing phone with TracFone. With the help of the TracFone's service representative, I tried to transfer the minutes from old TracFone to the LG phone. During the transferring process, my existing 222 minutes were not transferred. I talked to the TracFone service rep, I was told the minutes were not in the TracFone system and therefore nobody can help me. I still have the picture of the previous phone with 222 minutes shown up on the screen. But they decline to take a look and decline to investigate. TracFone robbed my minutes.

I signed up with TracFone as I only use a few minutes per month, they assured me I would be able to keep my old phone number. Well that was the first issue which required about 4 to 5 hours on the phone with customer service. They don't seem to speak English and perhaps they do that intentionally. Anyway, they said the SIM card that came in with my phone was not corresponding with their system.

I had a basic LG TracFone for years. For getting the triple airtime, I ordered an upgraded Samsung T404G phone online from TracFone, to keep the same phone number. So, the problem is coming: 1. the new phone didn't get active for over 24 hours, until I called the service to input so many codes in; 2. the activated phone didn't work; 3. by calling the service again, said the SIM card in the new phone is not from TracFone, and the SIM card have to replaced by the card they sent me. 4. the old TracFone could not be reactivated. So, I have no phone for days, and the new SIM card is still on the way, and it has already been 3 days. I tried to give out the current phone number to make my new phone work, but the answer is no. The service suggested me to buy a $9.99 new TracFone phone from the store, to use temperately with a new number until the SIM card arrived. What I really don't know is, the new shipped SIM card could work or not? By the way, the customer service call needs more than 10 minutes to wait.

I had my phone number and minutes transferred from my old Samsung to a new LG. The transfer went smoothly and after two days of use, the phone read SIMS unregistered. After 72 minutes of entering codes and testing with Tracfone, my phone does not work at all. I have a blank screen now. Tracefone now wants to change my number. I would like the phone back to the service I had yesterday until about 12:00 pm. Any assistance you can suggest will be greatly appreciated.

I purchased a new TracFone with more features for my husband. I just got off the phone with a supervisor named Madeline. I asked to speak to her because the numerous phone calls and hours wasted this morning speaking with other representatives were not helpful. We were simply trying to activate the new TracFone, which was not able to make or receive calls. However, after speaking to a supervisor, this is the best "solution" they were able to provide.

I tried to get my number and minutes transferred form one TracFone to another new TracFone . After being on the phone for about 40 minutes, I was told that I could only transfer 418 minutes of the 810 minutes on my phone. He kept telling me that I had transferred before. This old phone is the only Tracfone I have ever had. I intend to use up all these minutes and have the phone turned off. I see how they make their money. You buy the minutes then when you buy a new phone they keep half the minutes you have already bought. The old phone is not like the new one. You don't get double minutes; you only get what you paid for. So I think they should transfer all the minutes.

I bought a TracFone, and called to activate it, and transfer my number from a different carrier. The tech I talked to, said it would take a maximum of 24 hours. I called again after 24 hours, and was told they needed 2 more hours. I called again, and was told they needed 3 more hours. I called again, and was told that they still needed an additional 48 hours to transfer the number. I told them in no uncertain terms to cancel the activation, release my number, and forget I ever tried to do business with them.

I am disgusted beyond belief. I've been a TracFone customer for probably 10 years, but they have apparently put customer service to sleep. In mid-December, before my Straightalk (TracFone unlimited) ran out for the month, I "started" calling TracFone to get off the unlimited, and go back to a regular TracFone. I should have just gone to another company, but who knew. They had a phone listed online, that I thought would be good for me (they constantly change). I spent all day on the phone with TracFone customer service for two days (my stupidity), before they found out that they didn't have the phone they were advertising in stock. So, they sent me an alternative phone, which is terrible.

They have two buttons, Angry and Dissatisfied. I couldn't select both, which is a bummer. I bought a new TracFone four days ago, LG501C, not the most expensive but still a pretty good looking phone, a gift for being the top of my class. So I went to activate it online, but a brief millisecond power outage came and turned my computer off (you know what I mean).

The new LG 800G is defective and you will not be able to check your voicemail due to the touch screen. It will lock up and prevent you to enter your password. I was told by a TracFone supervisor that the phone is defective and will not allow this "feature". He agreed, the phone is useless, but yet nothing can be done. He, of course, was of Indian decent and I could not understand his broken English. But every time I've called TracFone, no one speaks English. I'm in the process of filing a complaint with the BBB. TracFone is a ripoff, do not waste your time or money.

You cannot check your voicemail on this phone! The phone will "lock up" and by the time you unlock it, it's too late to retrieve messages. The "touch screen" is not built to handle the "unlock" key in a timely manner! I've been on the phone for days with TracFone, (the main number being 1-800-). A "so called" supervisor, Inarlifred, told me, on 01/14/2012, the phone is not "built" to access voice mail due to the touch screen. The LG800G is defective, and yes, they've had many complaints on this.

I attempted to purchase a Samsung T130 FROM Tracfone with free 60 minutes airtime and double airtime for life on January 7, 2012 on their website with a debit card. I was charged double for the order phone the next day. I received the phone. I called to activate it. They had no record of my tracking order. On January 13 online website activated the phone with a different serial number for twenty minutes instead of 120 minutes I paid for and the phone still does not hold in its memory an assigned phone number! I bought airtime and didn’t get it. I want a phone number and I don’t have one. But I am out the agreed payment.

I needed to find out when my due date would be. After buying some new minutes from somebody in Colombia we were cut off. And I finally called Vanessa in the Philippines. She was very helpful. She helped me navigate my Motorola cell phone and was exceptionally useful in checking my account and making sure all my concerns were taken care of. I finally understood how to operate my phone! Give her a raise!

I wanted to upgrade my TracFone to a qwerty TracFone and transfer my minutes and keep my old number. After three days and talking to at least three people, who were very difficult to understand, my minutes were transferred. But the next day, my phone stated that the SIM number was not registered, and I could not use it. So, again I waited on hold, a half hour to talk to someone, and again, he was difficult to understand, but he told me that I could not transfer my old number now, and he really could not tell me why.

The minimum rating option is 1. I would say minus 10. The chief executive officer of TracFone, F. J. Pollak, made $16.6 million (according to Bloomberg) and TracFone cannot handle a $100 online internet transaction. By the way, the corporate office phone number is 305-640-2000 or 800-876-5753 or 800-339-9345. I ordered a free phone and three months prepaid usage card on the StraightTalk.com website on January 5, 2012. I checked the status everyday (in process) and finally on January 10, the status was changed to cancel.

I received a new Tracfone for Christmas 2011. My old phone battery would not hold a charge. I called support first time to set it up, transfer minutes from old phone, add new minutes and dbl. minutes to new phone. I gave first rep all the info and he said give it about 7 days to set up. I gave it 2 weeks, nothing. I called back the second time and a girl went through a lot of codes. I got a code 5 and she said she could not do. There were errors on her screen, so I was transferred to another rep who added my service days.

When I reactivated this lousy phone awhile back, I was told that my previous purchased minutes would be reapplied to my newly purchased minutes, as I had let the year date lapse. The minutes were never reapplied. Some customer service agent from India, flat out lied. That's right, any minutes purchased, will never be returned to a costumer, if the TracFone year date lapses, and one attempts to reactivate a TracFone. I just now attempted to purchase 400 minutes, and was supposed to receive 250 bonus minutes with the purchase.

All complaints listed on this site have merit. No use for me to go into details of my experience with TracFone. The feds should shut them down. They want you to get so mad you will just give up and they can steal the minutes and time you have bought. Beware of scammers like these folks!

6 months ago, I added a third phone to our Family Value Plan. This plan came with double minutes for life. Every month since then, I have had to spend 1 hour-2 1/2 hours every month to get the minutes on that phone. First, they never doubled it. Then the last two months, they dropped the phone from the plan with no warning, didn't charge for it or give the minutes and I can't add it back on to the plan until 3 days before the next payment date, which is often erratic.

Why would I rate my overall experience? TracFone doesn't deserve any stars. I would rate it -99,999. Tracfone has the worst service around. The only reason I have them is because my parents say they are the cheapest. Okay, so this is what happened to me, I turned off my cell phone one day because I was trying to concentrate on my school work, and I couldn't with everybody texting me. So the next day I went to turn on my phone and it wouldn't turn on. So I called TracFone and they sent me a new phone.

I bought a tracphone for $17.99 3 years ago because it was advertised as "free text messaging." I contacted the company "tracphone" about the phone. There is no phone number in the phone. I haven't activated it yet but they are telling me there is no such feature free texting. Well, when I bought it, there was advertising on the package with "free texting." This is false advertising. It's the only reason I bought the phone.

I have 3 Tracfones for my family. Recently, we noticed that my daughter's phone went from having service days until August 2012 to being inactive due to not enough service days! For Christmas, I bought 3 new phones and in trying to activate them, the website will only transfer 240 minutes and 87 service days regardless of how many minutes and service days are on the phones. One phone has 1297 minutes and a year of service days!

I hate giving Tracfone even a one star rating. If I could give them a negative 9000 rating I most certainly would. My favorite part about the whole Tracfone scam is that even when your texts don't go through, it still subtracts all of the appropriate minutes which is just lovely when you're sending a two or three page text, let me tell you. 0.3 minutes is subtracted per SMS page sent. It's just great when you finish typing a three page long text and go to send it, it tells you that it was unable to be sent. Only to return to the main screen to see that the ****heads still stole 0.9 of your minutes from you.

Nightmarish! My experience with Tracfone customer service and refunds at all levels has been a nightmare. About November 7, 2011 I called to get minutes, which at the end of the call did not show up on my phone as usual. I told the agent and he said "no worries give it an hour. I gave it 10 hours and there were no minutes. I called the next day and they had no record of the prior transaction. I repeated the transaction. This time I got my minutes directly. Unfortunately I was double charged for the minutes. I called several times to get a refund on the second charge and this is where the circus of instructions and calls and hoops to jump through started. All together I have spent about 6 hours on the phone.

I purchased minutes online for my TracFone and the transmission failed on my computer. Before I reentered the information, I decided to check my bank account to see if the charge went through and sure enough it did. I waited a few days to see if my charge would reverse itself on my account, but it did not.

I had to have a new phone sent to me old phone went out could not see any information on it. They shipped me a new phone same phone number and would not transfer my minutes over to my new phone. I am very disappointed with the company and have told everyone about this that I meet. I will no longer by anything that is associated with TracFone. This is not a good way to conduct business as you well know again. I am done with TracFone.

My TracFone stopped working and had 277 minutes on it. When I ordered a new TracFone through our state's low income program, I lost all of my minutes. The manager said that my old phone was coded as "stolen", and thus they couldn't give me my minutes back on the new phone. This was despite the fact that I had sent the faulty phone back. Even after acknowledging they had received the faulty phone back they would not change the code, from being tagged as stolen, and would not return my minutes.

On 12/14/11, in the evening, I heard something going on with my phone. Each time I looked at the phone, it went out of sleep mode to completely on. After this happened three or four times, I held the phone in my hand and noticed that I lost about 125 minutes. I contacted Tracfone and they had me check my phone, push certain buttons to get certain codes. The person on the phone said that when I had the phone in my pocket, my movement must have dialed phone numbers.

Bought Tracfone from home shopping and called to activate and keep my old Tracfone # and minutes transferred to new phone. Old phone now is dead. Waited 5 hours and phone beeped. It said activated. I checked for the min transfer and it not theirs or the old number--its a new number. I called customer service (English is their 3rd language) and told them that wrong # was in the phone. They said it was pre programmed according to shipping zip code.

The Customer Service Department is horrid! I bought a new phone and asked to activate the phone as it was not able to do it via phone. I had to keep repeating the information. My phone was not activated so I called again then it became active and was able to use. All of a sudden, a new phone arrives from Tracfone - addressed to a name that was obvious there was a language barrier. I returned the phone - unopened.

I bought a new TracFone over the web in September of 2011. After I received it, I called to activate it, asking for my old number and minutes from my old phone. After being on my land line for hours, still no progress. Finally I gave up. Just short of the return time for the new phone, and returned the new phone, asking for a refund and contacted TracFone to reactivate my old phone, and transfer those minutes. Oh sure, I could do that! They would have to send a new SIM card.

I ordered my daughter a new phone on the tracfone site. I received the package yesterday and they sent me two phones by mistake. I planned on returning it the next day. The next day, I did my normal things and I check the bank account like I do everyday. They charged me for the second phone that they sent me by mistake. I called customer service, I was cut off the first time. After getting someone on the line, I was transferred three times before I got the returns department. I asked for my return right away because it was their fault and they told me not only will they not return my money until they get the phone back, they want me to pay for the shipping! They screw up and I have to pay for the shipping! I'm really seriously thinking about going to another prepaid service. Not only was the guy really hard to understand (must be from India), he acted like I should just deal with it. This is the last phone I buy from their company!

Seemed like a great plan until I discovered minutes not deducted properly. For 41 seconds of usage, approximately 5 minutes were deducted. Makes you wonder how long that has been going on unnoticed.

I bought a TracFone. It was defective. The SIM connector had a broken pin, so the SIM wouldn't work and I couldn't complete activation. Since online activation wouldn't work, I called support, none of which spoke intelligible English.

I bought a TracFone last month and the reception is so bad that nobody can hear me on the other end. I have spent most of my minutes repeating myself when I use the phone. I phoned "customer service" which is a total joke. None of the people can speak English and I was transferred all over the place. They told me to return the phone to the store where I bought it and the minutes were not refundable! They need to be reported to the FTC, BBB, and sued! I intend on filing complaints with the appropriate state and federal agencies.

The advertised price is not the price. Nowhere did I see that there is a $4.99 "processing charge," thus the consumer should add $5.00 to the price of the phone. This unwelcome surprise does not come until the end of the time-consuming process. Also they tried to charge for shipping when the first thing you see on the TracFone website is that shipping is free for orders over $20.00. I almost cancelled the order but had invested so much time on the phone that I told them to go ahead with the order. The phone tech was good enough but the accent sometimes left me wondering.

This is simply criminal. The phone with double minutes was deactivated. I spent 5 hours of calling to have phone reactivated and double minutes restored only to have three separate "managers" assure me this would be done. The last call ended after at least four people on the other end of the phone could be heard laughing. The operator/manager was unwilling to give me her name or operator number or a supervisor (claiming that as the manager, she oversaw the supervisor) to talk to, even though she took at least 7 breaks in our previous conversation to check things out with her supervisor.

Darlene requested a new phone with her phone number attached to **. We were assured that the number will be on the phone when it arrives. It wasn't again. I called the 1-866-234-4357 with assures this would be resolved and a new sim card will be sent with the # attached to the sim card. Again, it wasn't. I have been lied to several times. This is switch and bait and against the law. This elderly lady pays for her minutes every month. She is on a limited income.

I have used Tracfone for approximately three years. Over that time I've had issues with buying airtime cards and not seeing the minutes show up, having to call customer service and spend upwards of an hour or more and go through an overly complicated process of adding codes to the phone in order for it to process the airtime and work. I've not had this issue for more than a year.

Customer service is something Tracfone does not have the first clue about. It took over an hour to move minutes from my lost phone to my replacement phone and while now I can make calls out, I still can't receive calls and no one to talk to. What a joke they are.

I ordered two new Tracfones. One I have activated, and the other I decided, I would like to return. According to their literature, it is no problem to return an item within 30 days for a refund. When I called the company, they told me that since the two phones were on one invoice, and ordered at the same time, and they cannot give me a refund on only one phone. I spoke to two different departments who told me the same thing. I am very frustrated. How can this be legal?

I'm almost certain this is a waste of time, but I have had a few TracFones in the past with little problems, but now I had reactivated a phone I had used before ( not broken, in good condition ).The phone would not work, but would eat up my units when I tried to use it, and I was always on roam while at home. I reported this problem a few times online (could never actually speak to a real person).

For over a month, I have tried and tried to resolve issues with these idiots. I can't access my voice mail and the instructions are **! The customer service is located in the Philippines and all are idiots, none have a clue. You have to have 2 phones to set your voice mail up! They keep saying, "We will fix it," but they don't do anything. Don't buy a TracFone as they are liars and are committing fraud as we speak. Here is what I had to say to them to get a response from management, which still was worthless!

Have used TracFone for many years without problem. Purchased a new phone and was unable to activate online or by telephone. Telephone call noted that due to high volume of calls they were unable to activate phone at this time. I was told to use the Web-site. Tried at least eight times before I gave up. E-mails to the above were unable to be completed. I've had a phone for four days that I'm unable to use. This is unacceptable and must be addressed!

This is only allowing me to complain about Activation Problems, but there is so much more to this story! The bottom line is, "Buyer Beware! " Straight Talk owns TracFone so what you get for one, you also get for both. If you are looking for a way to spend $200.00 for a phone that turns out to be a total piece of junk, weeks of lost time without service while waiting for your piece of junk to be replaced by yet another piece of junk. Absolutely no customer service representation or straying from the "script" they are trained to follow, then you have found your dream service provider.

Poor service. Last time, I purchased an airtime. They called me back to thank me three times at $1 a piece. Then, I get multiple numbers on my missed call list. I don't know who they are so when I press view, it charges me $0.50 per number to see. Then, if I call the number to find out who it is, a phone solicitor charges me for that too. It seems that it takes several pushes of the button to end calls--it takes 3 to 10 seconds each time. It adds up. Then, to complain or try and fix a problem on 611, they charge by the minute. They nickle and dime you to death, and I wouldn't be surprised if they sell my number to solicitors.

I have a replacement Straight Talk phone and the screen just went white. When I called the customer service, they said that I can send the phone back. They will send the replacement once they receive the broken one. After a week, I got the replacement an it had a SIM card. I called to get phone on. To make a long story short, I can't use my SIM card in the replacement phone. All the information I had is now lost! Straight Talk just said, "We don't have a way to transfer your information." Now, all of my information is lost and I have no way to retrieve them--no phone number, no pictures. I am sending the phone back because it is of no use to me. This is a rip-off service/business. Someone needs to file a class action complaint because I am sure that I am not the only person this have happened to. This is the kicker--I have the phone number on my resume because I am out of work. This all I need. No phone, no information, no job.

Tracfone was supposed to be local calls and I have seen double and triple minutes when away from home taken away when talking. I went to upgrade and buy a new phone, only to be told that I cannot buy it due to my address not coming up in their outdated system. I live in ** and they can only find this as Olyphant, PA with this zip. Over 3 hours on the phone to no avail and them telling me that I cannot purchase a new phone from my address. Tracfone is finished with me. I told them to call the post office with my address but instead, they decided not to sell me a new phone unless I had it shipped to an address different than where I live. How ** these people are! Do not buy from them! You only get customer service in South America and cannot understand what they are saying. I finally got a supervisor, only to be told the same thing. They could have verified my address easily with the post office but refused as it did not show up in their records. Stay away from Tracfone!

I got a new Tracfone (same style, the old one died) and had number and minutes transferred over. I asked 'Joan' if the double minutes for life would be transferred and she said yes. I also recorded the conversation as well. The next day, I bought extra minutes and no double minutes. I called Tracfone, was on call for 37 minutes, the CSR's reason for the wait was her "program was not coming up, please give me one more minute". That was continuous until the call was dropped. I called back and I was on the phone with "Jason", it has been 23 minutes with him. The reason: I am looking for your pin on your phone for the double minute life. I asked him to just look on the computer and the info will be right there. He said, "Oh no ma'am, I have to go through each transaction to find the pin". Like ** he does. I am a Network Admin, give me a break!

I tried to transfer one number to a cell phone. They advertise that they can do this without problems. Wrong! I had to get a new cell number first - of course this starts your service date. Then I tried to transfer the number - "No problem." Wrong! The new cell number disconnected immediately. The home number rings busy, and I cannot call out either. The cell could call out with the transferred number, but no one can call in. I called customer service and had the new SIM card mailed - called back 24 hours, and 24 hours later, it was air-mailed. Called back in two days. Finally, seven days later, there's an email at 12:03 AM from AT&T which said that the number has been ported in and that it was good to go. Wrong! It worked until 8:30 AM that morning. Everything was fine, then I tried to email and it said, "Unregistered SIM." Their customer service is useless - all she kept saying was "however" every two words. Seven days then, now another seven days, and then 30 days.

I am a 67-year-old female. I purchased a TracFone from HSN with years worth of minutes. I only use it for emergencies. When calling my 75-year-old husband with an emergency, he did not answer as it said a Steven ** was calling. I have called HSN who gave me no help as they said they were not in the phone business, only partnered with TracFone to sell it. These are the people who on TV stress they want their customers to be satisfied. I then called TracFone and was on the line for 40 minutes with someone who could barely speak English. The final answer was it would be fixed in 72 hours. I gave them a week and then e-mailed TracFone with the info. Now two weeks later, the problem is still not fixed, although the name has changed and is now "Townes **". That is not me!

By all means, do not buy a TracFone! Unfortunately, I bought three of them. First thing I noticed is that the owner's manual is useless. Second, although the point-of-sale literature clearly stated that the per-minute cost was .10 (and therefore .05 with the double minutes for life feature), I have never seen a minutes card that costs less than .067 per minute, even after all possible bonuses have been applied. Third, I noticed that I was charged minutes even to set up voice mail, the contact list, and speed dialing, even though the actions didn't involve making a call.

I am beyond frustrated and just down right pissed! I have spent 14 hours total in three days to get absolutely nowhere. It's a simple request. I purchased a new TracFone and want to transfer my number and over 1,000 minutes from my old TracFone to the new one, only to have them say "I'm sorry, that appears to be a Straight Talk serial number." Okay, just how stupid do they think I am? I know enough not to buy a different carrier's phone (actually, TracFone owns Straight Talk). But this is a TracFone!

I wouldn't even give them a star! I bought two new phones from the TracFone store. I changed my mind, and I immediately sent them back. Today is October 14, 2011, and they received them on August 24, 2011. After about twenty phone calls and hours and hours on hold looking for my refund of $63.79, TracFone gives me a new case number, and I was told repeatedly that it will take 30 days, then 30 business days, then two billing cycles to get my refund. I still haven't received it. What a horrible company. Do not buy anything from them!

I bought Double Minutes Card which cannot be used on my phone. I was going to give it to a friend to use, but the pin is not a registered number according to a TracFone rep. The store I bought the card from said this has happened several times recently! I have called TracFone as well as the manager, and I was told to fax everything. I have not heard a word by phone or email.

I'm complaining about this free phone, which despite of being free, they are giving you a minimal minute fee. You get to put in a position to buy more from Tracfone for high prices. They give you just enough that you always need more minutes. It's not reliable because Tracfone over charges for minutes. I think that it's just a scam to milk the poor for more money. Why pay for a plan, when you can pay bucks for minutes each month.

We have ordered phones from TracFone and have purchased them in a store. They never work! After spending hours on the phone with them, reviewing address, phone number, SIM number, serial number (which can never be repeated correctly) we will finally get another phone mailed to us. Good luck if that one works. Something that should be so simple as setting up a phone takes many hours, many phone calls to people you cannot understand and give you loads of frustration.

I paid for a $20 minute card, which I purchased at a 7 Eleven store. When I scratched off the strip on the back of the card to reveal the numbers, to add minutes to my phone, the numbers themselves scratched off and became unreadable. I spoke with TracFone and was instructed to fax the receipt from 7 Eleven and the card to them, which I did. They never gave me my minutes and said I had to fax it again. I spent over an hour total on the phone with them and still haven't received my minutes, which I purchased almost 2 weeks ago.

Bought airtime minutes for one month. I was unable to activate phone and therefore got no service time from Tracfone. Many efforts were made to activate the service through service calls, inserting a special code, and including a phone call to a representative, who insisted that the phone service was active although I told her it was not.

I had a very poor experience. I cannot get my voice mail to work. I had been on the phone for two days and I keep getting put on hold or hung up on. One technician that I spoke with kept asking me if I "activated my phone 15 minutes ago." I kept saying, "No, I activated it last week." After the fifth time of him asking, I hung up. I told him to go to **. So far, with all the testing, I have lost 30 minutes on the cell phone and hours on my home phone. I still don't have voice mail and I want my money back if this is the way they're going to be!

I have been on the phone for more than 4 hours at this time and still have not talked to anyone. I'm trying to activate my new phone and transfer the number from my old phone. Something is very wrong here. It makes me wonder if they are on the phone with there friends and ignoring the customer. Maybe they do this to try and run people's minutes out on their TracFone so they will have to buy more. No matter what, there is no way that they can be that busy. Apparently, the upper management does not care much about customer satisfaction. If they did, they would not let this continue.

They are thieves and liars. They have horrible service. They have horrible connection every time you call. They get cut off. Are they talking on TracFones? I doubt it. It is impossible to understand people.

This is my third TracFone and I am getting more problems the longer I have them. It does not have any coverage and the phone quit working. I had to buy a new one and I had even more problems with it. They charge you per minute whenever you call the tech support and they leave you on hold for 45 minutes. If you buy a double minute card, it's only good for that phone and you will be buying more phones. It's all a scam.

I purchased a new phone last week. I am not happy with it so I want my number and service switched back to my old TracFone. After spending 2 hours of talking, they tell me I needed a new SIM card, even though I'd been using the old phone up until 3-4 days ago. When I got the new phone, they also had to send me a new SIM card and that was after 3 hours on the phone on one day and over an hour on 2 other days.

A year ago, I bought a "TracFone" and a card to activate it. I had trouble getting a "signal" in our suburb and at the lake house (none there). When I did get a signal, it would sometimes disappear! My wife left a message that was not understandable by the receiver! When I called customer service, I was told that I needed to buy another card (at another $20!), activate the phone again and call them back! I told them I'd call the Better Business Bureau instead!

TracFone does not have international service to Mexico nor can you send a text message to Mexico. I'm a longtime customer, upgraded my phone and I am told that I have international service. I followed the directions without luck, registered online for international service and got the message that it would be activated within 48 hours. It wasn't, I called TracFone and they said I had to follow directions exactly. I did and the response is the same recording "we cannot process your call".

I have a Tracfone. I'm on disability, so I'm always at home and have a landline. I rarely use my Tracfone and I had accrued 3200 minutes. Last night, I turned on my phone and it had 0.20 minutes.

I have a Tracfone for traveling emergencies only. We do not have A regular, cellular service here I tried to add minutes online, with a purchased (and paid for!) card. After entering the first line of code numbers, the website would not let me go on with a credit card number. When I tried again, the message was that the pin number had already been used. I just lost $20.00!

I was enrolled in a value plan. They took the money out of my account but I never got my minutes. When I called, they told me that they gave me 100 minutes so they wouldn't be adding any more minutes to my account. This is the second time that this has happened. They will not add my minutes nor put the money back into my account.

I bought a TracFone that was supposed to work in my area, but it did not. When I asked for my money, they said that they would replace it with the exact same program. After spending hours on the phone with TracFone, they replaced it but not with the same program. I am still waiting for my money and I had to pay the return shipping. I accidentally hit one star but I do not prefer to rate TracFone any stars. They are a bad company to do business with.

I was on value plan. I have two TracFones on plan. I was getting charged but was not getting the minimum. It was the same as all the other customers. I was on the phone 2-3 hrs and it got nowhere. They were taking out $30.00 a month from my account without getting the minimum. I never did get the minimum. One phone was used for company work. I started having trouble calling customer service after entering 623 # in the broken phone that I could still use to make and receive calls. They said they would send me another phone. Okay, thanks. I went to use the phone they deactivated, which cannot make or receive calls. I had to call back on the phone for another hour. The new phone came and it was a replacement for my wife's phone. They took 1,000 minutes from my phone. I called again. It was still the same. I got the runaround. They said that they would go ahead and replace my wife's phone. But mine was okay. By the time I got done, I got nothing I needed. I could not even speak English anymore. Do not buy TracFone.

After seeing mostly bad experiences here, and only one good review, I thought it would be fair to relate my overall good experience with Tracfone. I have had one for several years, and renew it one year at a time. There has never been a problem and two years ago we purchased one for my mother, too. She also had no problems. On the other hand, I have never tried to transfer the number to another phone or had to deal with customer service, which seems to be the source of most complaints. I don't use the phone a lot (and my mother uses it even less), which is why we went with Tracfone, which can be renewed for $80 to $100 a year if you don't use more than a minute or two a day. For the price, it has been a very good service for us. My one complaint is that when you turn the phone on, sometimes it doesn't find a signal right away. First it says "No Service", then sometimes "Emergency Only", but usually within a minute or two it finds a signal and is ready to go (I'm guessing that Tracfone buys their cell service from another provider, and perhaps they don't have top priority.). This can be mildly annoying if you're in a hurry, but compared to a much more expensive full-service plan, it's a minor inconvenience.

I ran out of minutes and bought new minutes on the website. I never received them on my phone. I called the customer service and was told the minutes were given to the number on a different account. I was advised that if you run out of airtime, your phone can be deactivated and your number can be assigned to someone else automatically, without a specific time. It can be one day after your service days end or five. Since I'm out on the field running around doing appraisals, I may forget to add time so it's unacceptable. Long story short, no refund. They're sending me a new sim card and some stranger just got a ** load of free minutes on my dime.

I got the 3rd sim card and tried to get a local number. This is the third time they have given me a long distance number on this new phone. Each time, they gave me a number of **. This is a number for De Leon, Texas, which is not a local call. They told me they were giving me a local number. But they just lied to me after about 8 hours on the phone with them and 3 sim cards. They refused today to let me speak to a supervisor. And again, they gave me a long distance number for the cell phone. This is the 3rd phone that they have done this to. I spent hours on the phone with explicit instructions on how to find a local number and they refused to do it. I give up on the worst customer service people that I have ever dealt with. They will lie to you just to get off of the phone and have no intention to help you.

What a pitiful customer service. People were nice enough but couldn't get them to answer one question--when would I get the new SIM card so my new phone would work with my old cell phone number? I called them three times and spent 45 minutes each, but I still could not get an answer. I have been without a phone for seven days now. I am done. I will return the new TracFone and never buy another one again.

I have been having trouble with both of my TracFones for over a month. I can't make a phone call from my own driveway. I have full signal bars but keep getting failed calls. I can travel 1 mile from my house and make a call, sometimes! I have talked to numerous people at TracFone about this problem. The last phone conversation I had with TracFone lasted one hour and a half with the person telling me to call back on Tuesday, Sept. 13 and they would replace my phone. Of course when I called on the 13th, no one had any record of the conversation and we started back at square one trying to resolve the problem. I have made a total of five phone calls and I still have a phone that only works sporadically. The issue still remains unresolved.

I purchased upgraded phone to my older TracFone and ever since, every week I have to call TracFone to reactivate my new phone because the phone keeps deactivating and I am unable to make or receive calls. Every call to TracFone lasts over an hour, the last one for almost two hours. This results in phone back in working condition, but I am unable to add any minutes to it. Currently, I have 18 minutes left on the phone and TracFone site will not accept my number to add minutes onto my phone. I submitted complaint to TracFone customer service and so far, no response.

Hey folks, call (800) 876-5753. This is the TracFone Customer Service Headquarters. They're 10x more enabled to help you. I finally got a refund after 2 month. Thanks to calling this number. I located it in another blog. Also, another positive note is, they speak English. Can you believe this? They speak English!

I purchased prepaid phone and a plan for "disabled person" on 7/2010. After returning the first phone in less than a month, I exchanged for another and told the same phone number was attached to the new phone. I did not realize, because of the limited use, that there was a problem. On 8/2011, I called to get an "unregistered sim card activated". I was told the number I had was not registered to my phone even though the "prepaid menu option" said it was my phone number. In 7/15/2010, I started with 200+ minutes and an expiration date of 9/2012 and as of today 9/9/2010, it is the same.

I have a TracFone for many years and now, I have changed my charge card and want to purchase more minutes online. There is no way for me to change my card information and the phone number I have is entirely automated, with no one to talk to. I cannot purchase minutes online with the discount they have mailed me. I can purchase over their automated phone, but there is no option for a coupon code. Where do I go from here?

I purchased phones on their website on 8/24. They were mailed through FedEx to us. I received the phones on 8/30. On the same day, I tried to port numbers from AT&T. Wrong SIM cards were sent in the phones (they were for TMobile not AT&T). I spent many hours on the phone, trying to get the issue fixed. I was told that we needed new SIM cards programmed with our ported numbers. The new SIM cards arrived, wrong numbers on SIM cards, and the phones still did not work. These were the only phones we had by the way.

My first TracFone is great. But I got one for my handicapped son yesterday. I had it activated yesterday and got our minutes. But my son can only call out 50% of the time and receive call 50% of the time. Every so often, instead of TracFone over the min., he gets "no service". And often, when trying to call, it says network not working. My phone works fine . Now, I just sat for 1 hour and 15 minutes holding for a service person to talk to. I was told that it would be 15 minutes. I'm tired and he is upset. What is going on? I have been pleased with TracFone until now. Please help us.

First I lost my phone. I tried to explain that I have a drug dependent brother who has done this three times! All I had put on the phone was a $30 card, just in case. After three days of getting the run-around from your obviously incompetent employees, needless to say, I got nowhere! How can you call yourself a business? Every "American" I spoke with gave me a different answer ranging from "of course we can help u ma'am", to basically being told that I didn't have a chance in hell! I will be contacting the Better Business Bureau.

I missed a service expiration date by ten days due to family commitments. I did not realize this would be detrimental to my mobile service. I had almost 300 minutes of call time left on my phone and to my disbelief, when I contacted TracFone to renew my service, I was informed that my phone number had been issued to another customer. I have had this number for over 3 years. No effort was made to notify me that this would happen. After several hours of being passed around on the customer service center, no effort was made to help me retrieve my number. I will never purchase another TracFone and tell everyone I know to do the same.

I simply tried today to switch my old TracFone number to my new TracFone. What a joke. Five hours on the phone with a bunch of people who don't speak English. If I hear "Thank you, ma'am" or "Thank you for waiting patiently, ma'am" one more time, I'm going to choke someone.

I had trouble with my Tracfone for the past 3 weeks. I can't make calls out or receive calls. I called customer service and the help I'm getting is not working. I'm very dissatisfied with this phone.

I bought a Tracfone for my daughter and it worked fine for a month or so then just stopped working. I called CS and was lied to told "your daughter switched sim cards". I know for a fact that it was the sim card that came with the phone. I was told they would send another sim card but I never received it. I bought another Tracfone because her birthday is coming. I tried to activate and was told they had to send another sim card. I told them forget it, I will bring the phone back to store. CS is horrible.

We purchased a two Triple Minutes for life TracFones. They were not delivered on time as promised. Late. I immediately began online activation. After 24 hours, TracFone called to say that the Verizon account number I provided for porting numbers to TracFone was 'rejected' by Verizon. I called Verizon, who gave me an additional digit [0] at the beginning of the account number that does not appear on my Verizon statement.

I purchased a Straight Talk phone last August. I also went online and ordered a phone and had it shipped to my daughter in another town, for her birthday. I have had multiple problems with my phone, it stops accessing the Internet, or just quit working. When you call, you are told you have to purchase another phone. I have no credit because of a nasty split with my ex last August, which is why I originally purchased an ST phone. My daughter received the wrong phone. I spent over $70 for a particular phone, and she received a different phone that was refurbished. I made several calls trying to get the right phone sent to my daughter. The various people I spoke with each time, did not seem to understand me. The calls lasted from 2 - 3 hours, with no resolution, sometimes I would just hang up in frustration.

It's the second time I have had to deal with this company; the results were unsatisfactory. This call was to activate my voicemail. On August 15th, I have one phone call which lasted for 50 minutes. I was told after four hours that my account would be activated and that they would refund maximum of 30 minutes wasted on the call. The following afternoon, there was still no voicemail or refunded minutes. Today, another call lasting 45 minutes with two supervisors resulted in no voicemail and no refund of lost minutes.

I am another victim of TracFone horror experiences. I too have a TracFone, have had it forever, had in issue with receiving/making calls. I called customer service number and got the major runaround like so many others do; from people all over the world speaking a poor version of English. I spoke to Cuban, Belizean, Central American, New Guinean, Guyanan, and many others. All have bad English speaking representatives.

I have been a Tracfone user for many years with no complaints about service until this year. I ordered a new phone in December 2010. I have had repeated problems with getting phone numbers that were long-distance to my area. Each time I call Tracfone, I have to start over at the beginning, because it seems that they don't even take notes, even though they give you a "ticket number" at the end of the call. I have been sent many SIM cards to correct the problem, and still it persists. This latest time, they deactivated the phone before they sent me a new SIM card, so now I'm completely without wireless service until I get the new SIM card, which can take 5-7 days. Then the rep can't even tell me which phone number I will be getting, as I would like to save some steps if it turns out to be another long-distance number.

We have owned our TracFone for 7 months and we are getting messages that are for Sarah **. Why are we getting her messages and is she getting them? Is she using my minutes to return the calls? We have complained to Radio Shack, the place where it was purchased and they are no help in getting this solved. We hope she is not getting our messages. We feel we are paying for a private line and not getting it. We hope you can resolve this problem.

They have taken 60 minutes off twice, had non-redemption of 120 minutes once and changed the annual date of service every week at a time – the days slip on by. You get a “Service not available, try again” when prompting the 555 code – for days on end.

I was sent a Tracfone Back to Basics offer. I bought a 60-minute card, applied the air time and used the promo code 44599. But I didn't get my bonus minutes.

I lost 3,100 paid minutes on my Tracfone. Tracfone representative said they had no idea what happened to the minutes and have no way of knowing what happened.

Unable to add airtime and as Richard, N.C. indicated, accessing Tracfone is more difficult than the CIA!

Why am I always having difficulty in transferring accounts from one existing phone to a NEW one? Your website tells me that my phone is inactive, BUT it shows "Service time available until 10/30/2012 and 22.50 Minutes!". How is it inactive? I tried SEVERAL times, Sunday 07/31/2011, to switch over to a newer phone and even got to the part about code(s) entry and parameters. They've been making it more difficult to transfer accounts from an older/non-working phone than ever before!

On July 16, 2011 Tracfone agreed to send me a phone to replace one that had died after just 3 months of service.The replacement arrived while I was away on a trip. My husband attempted to activate the phone for me, but they apparently had no record of the 268 minutes I had remaining on the phone that died. Now that I am home, I have been trying to call or to access the activation portion of the website. I cannot find any way to bring up the activation portion of the website. It just will not load.

Because I run across pictures that are valuable quite often, I got a camera tracfone so that I had a camera with me at all times. By unbelievable luck, I managed to get three pictures on my phone which I was offered 60 thousand each for. Then I found out there is no way to retrieve the pictures from this phone model, even that the box said you can share picture with family and friends. I found there was no way to transfer the pictures to any other media with any method. After getting a guarantee from Trackfone reps that I would be able to after they fixed the phone, it is now past the due date for the customer to buy the photos. And now, Tracfone is telling me it s impossible to get any pictures off this model phone, even that they say you can on the box.

I bought TracFone LG220C and a card for 400 minutes yesterday. I have tried and tried to activate it online and by phone but it won't activate. How do you even get a phone number to talk to someone about it? I'm so tired of getting ripped off.

Bought a tracfone in June. 1 July transferred current phone # Tracfone. Tracphone would not work. Talked to customer support (800-867-7183) was sent new sim card-phone worked but didnot have trasferred phone number. Have talked to many representatives, have been sent 5 sim cards-last one was Friday (22 July) now have no phone number,cannot use phone. Tracphone tech support representatives are in Guatamala, Belieze and Hondrous, their supervisors are in the Phillipines. They work from a check list and donot, cannot, handle a problem that is not on the checklist-not their problem but the company has not trained them at that level. Tracfone is a subsidary of AMERICA MOVIL- A MEXICAN OWNED COMPANY. Maybe americans should buy american.

I lost my original TracFone. I purchased this with the intent of keeping my original phone number. Six days and four hours later, I have a new phone number (no service for the whole week), and I was "rewarded" with extra twenty minutes calling time. I have spoken to Mexico, Philippines, and Goiania, and when asked to speak to someone in the US, I was told that I could not be guaranteed without losing the call. Each call entailed waiting for the research of the serial number, SIM number and phone numbers, and only to have the response on the phone that "the phone has been discharged." One of the calls tonight was from a supervisor with an attitude that I called her out on. She apologized only to tell me that, in one hour, I will have service. One hour later, and a call to another manager got me the new phone number and I lost four hours of my time. "Thank you sir and it has been a pleasure to speak with you." Arrr!

I added minutes to my phone like I always did for the past 5 years. The website screen did not back up but by this time the minutes went to my wife's phone. I called them and they said they would fix it in India. I was on the phone with Haji for three hours but they were not able to fix it. Now the 550 minutes on my phone are canceled. The phone was canceled also. Both of our phones are not working.

I purchased a $124.88 ,one-year double-minutes (includes 800 minutes) card at 08:07:49 pm on June 30, 2011 at my local Wal-Mart store. (That's what the receipt says.) I got home and tried to add my service. I received a text telling me I had entered an invalid PIN number. So I tried again. Same response.

I purchased a TracFone. I connected service for activation to turn phone on. It cost me only $9.99 plus tax at a Seven Eleven store with 20 free minutes. I was happy with that until I can purchase more minutes or by using my coupons codes promotion. The problem with my TracFone is that when activation was serviced to my TracFone the twenty minutes were added. "Now the real problem is that it stole minutes when incoming calls from real people were made to my TracFone. It stole my minutes, but that's not all. Now it’s really upsetting that I'm receiving text messages to my TracFone. It’s stole minutes when incoming calls and text messages were sent and receive to my TracFone.