Cricket Wireless

Cricket Wireless Reviews

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Overall Rating1.7 out of 5
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Cricket Wireless Reviews

ConsumerAffairs has collected 2,259 reviews and 1,546 ratings.

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Customer Service

Reviewed Sept. 13, 2023

Today I went through a dilemma, I went to Cricket Wireless in Decatur, Alabama on the Beltline and Lindsey W. was amazing! I still can’t thank her enough, she literally racked her brain to find a solution and I walked out of the store with all I asked for as well as a free phone with my new service. Thank you so much cricket and even more thanks to Lindsey W. You’re the best!!

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Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 25, 2023

I showed up at Cricket Wireless off Fillmore in Colorado Springs 30 minutes before closing and I was porting my phone from the ridiculously lame Straight Talk to Cricket. I was hooked up with a new Moto G Stylus and a cheaper phone plan. Roman the manager he took such good care of me. I just made me realize that there are still good people in the world. I would recommend to anybody to go to Cricket Wireless. He actually stayed an hour and a half late just to get my phone switched over because Straight Talk was giving me such a hard time. Very happy with the phone. Very happy with the customer service and I was even short $5 and he took it out of his own pocket to give to me so I can walk out of there with brand new phone case, phone, and shatterproof screen, and my plan is cheaper than it was. Almost 20 dollars cheaper. Great experience. Thanks Roman.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2023

    I got my phone and somehow thought I would know everything as to using it that day. Please go when you have no other personal problems you're working on. I was out of line but this nice man was nice trying to help me. One thing was I was put in a higher plan and they straightened it all out. By the time I calmed down and had time to learn my phone better my phone is so fabulous and far updated from the phone I had. I am so happy now with the Cricket phone. It is a dream to use and the layout is so detailed that it took me a little while to learn. I want to thank the company for their patience and understanding. If you have doubts just go get a new Cricket phone.

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    Reviewed Jan. 2, 2023

    I have been a Cricket Wireless customer for almost two months and before them, I used Metro By T-Mobile & Boost Mobile. Cricket has been phenomenal in every aspect from customer care to coverage. I have a Moto G 5G (2022) and they have been great whenever I needed assistance, had questions or even concerns. My local store(s) are great, and Cricket had just released 5G+ in my area, which is super exciting! I absolutely love Cricket Wireless! Their $60 plan is awesome - best plan to choose and go with because you get unlimited premium data, and HBO Max (with ads) for free, and 15GB of hotspot. I highly recommend Cricket for your next provider because they've been the best carrier I have ever used so far.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2022

    I drove to store for assistance on activating a new Cricket phone. The store employee was set against any help and said I had a damage phone and would not touch it. Luckily went home and called the 1800 for assistance. Kind and helpful. She set it up in minutes and it works so well. My favorite phone yet. I should have saved gas and called the 1800 to start with. Don't go for help at the store in Wildwood. Thank you.

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    Customer ServicePrice

    Reviewed Sept. 27, 2023

    They offer Bridgepay but charge you to use it. They took things off my account that was not to be taken off for 3 months straight. Have paid more than what I am suppose to a month. Customer service is not good at all and neither is store help. They are rude and barely speak English and want to interrupt you when speaking.

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    Reviewed Sept. 27, 2023

    Since trying to make my previous 3 payments online - the system would not allow for Bank - Visa Debit to make the complete transition. It would decline my card each time I tried calling in. Same thing.

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    Reviewed Sept. 27, 2023

    Cricket charges me $75.00 for their unlimited service, but yet, I cannot send video messages or receive them. I think it is time for them to upgrade their services or make some new changes to their services.

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    Customer Service

    Reviewed Sept. 26, 2023

    Horrible customer service, worse accuracy and product reliability for service. Worst decision ever made to join their company as a customer. From start to end horrible service, they hang up or place you on hold and never resolve anything.

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    Customer Service

    Reviewed Sept. 24, 2023

    I have been a Cricket customer for years. I was happy with the service until the past several years over which time that service has been steadily deteriorating. The data connection been increasingly glitchy, slow and unreliable. The most recent development over the past year has been an increasing frequency of calls not coming through. These are calls when my phone is in my hand with the ringer and vibration on. I will get a prompt notification of a missed call though. When trying to contact customer all I can get are generic automated responses that are no help. The Mycricket app is useless unless it's to take payment. Taking your money always works. I have missed several important calls because of this. It's time to find a new carrier. It's always sad when a good company with good customer service goes downhill like this.

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    Cricket Wireless author review by ConsumerAffairs Research Team

    Cricket Wireless was founded in 1999 and became a subsidiary of AT&T in 2014. It offers only prepaid unlimited plans and has over 5 million customers.

    • Coverage: Cricket Wireless offers 4G LTE across most of the United States. Interested consumers can see a coverage map on the company’s website.

    • Rewards: Cricket Wireless customers can sign up for mPLUS rewards and earn points for downloading apps, playing games and other activities. Rewards points can be used to purchase gifts cards and other merchandise as well as to make charitable donations.

    • Plans: Interested consumers can choose from multiple plans from Cricket Wireless. Plans are available for basic mobile devices and smartphones. All plans have unlimited talk and text, and some have unlimited data access.

    • BridgePay: Cricket Wireless offers consumers the chance to break their monthly payments into two bills when they need to do so with the BridgePay program. Customers may use this program as frequently as once per billing cycle.

    • Free phones: Cricket offers new customers new phones at discounted prices when they switch from another carrier. Phone types and discounts vary, so consumers should check the company’s website for the most recent offers.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Cricket Wireless Company Information

    Company Name:
    Cricket Wireless