Cricket Wireless Reviews

I had gotten a new phone at Walmart and Matt at Cricket store on 23rd St. was very helpful setting up new phone. Turned out that phone had problems and was returned for another one. Matt set that all up for me too. Had some more problems but now the phone seems to be working well all over. Matt and Michael were a big help trying everything to get phone going OK and answering questions. Very quick and efficient. Call center was helpful too.

I had trouble switching and activating the eSIM. Once my old number was released, the eSIM stopped working, and I lost connection completely. When I called customer service on my landline at work, they said I had to go into a store to activate the esim. I was frustrated by this and was starting to worry about signing up with them, but once I got to the store in Santa Maria, a very helpful sales rep got my phone running again in no time, and she was so friendly and helpful. I’ve had excellent coverage from then on, so five stars all around in spite of the inconvenience.

There is this one guy that works for y'all in chat support named Ivan and he was extremely helpful like you have no idea. I've been struggling so much with the 611 customer service and none of them could help me like he did. He deserves a raise or promote him because in all honesty he had amazing communication skills and was super detailed and extremely helpful. His customer service was on a whole other level. He should teach the rest of Cricket employees everywhere on how to assist properly.

As a long-time Cricket customer, I recently upgraded an older series iPhone to a new current model. Over the years, we have never experienced any problems with the service, billing, or any other issues. With the conversion to the new phone, I am prompted to complement Giovanny ** of the Dundee Road Palatine facility for extraordinary customer service, technical competence, and overall attention to detail in resolving the conversion issues encountered with the new phone. Gio demonstrated motivation, patience, and a high degree of technical competence in resolving issues other associates were unable to resolve. For his attention to detail, interpersonal skills, and dedication to ensuring a positive outcome, we will continue to be dedicated customers and would not hesitate to refer others to Gio's attention.

Me and my wife had problems with Cricket but we went into the North Myrtle Beach cricket store on highway 17 the both ladies who help us were wonderful and very helpful. If you or a friend or even a love one send them to the north Myrtle beach location the manager in there is a very pleasant person to deal with and very helpful. Do not I repeat do not go to the 3rd ave location at Myrtle Beach. Go see my friends at the north Myrtle beach location above bear foot landing in North Myrtle Beach.

They charge too much and the service is scrappy. This phone se is a rip off.

I wish I can give them -5. I’d Cricket for over 13 years and always used their cricket passport when traveling abroad. I travelled to London this week, pay for the cricket and can’t get text/phone calls and not even use the internet so no access to GPS. I’d to use WhatsApp to communicate with my family using the hotel WiFi and couldn’t go anywhere till 4pm London time. I was finally able to chat with someone (Eric) on their website who kept telling to do a phone reset which he asked me to do multiple times and still wasn’t working.

I have been a customer with Cricket for several years and recently had to switch phones due to losing my cell phone. I decided to go with the Jitterbug which Cricket does not support. I needed to cancel my service and port my old number over to the new phone as changing my number will greatly complicate my life as someone that is dealing with memory issues and cognitive decline. I am elderly and disabled, so I have trouble with apps and understanding newer technology.

Under FCC laws, a carrier prepaid or not, may not allow anyone but the account holder to port a phone on the account. Cricket allowed someone else that used the phone at the time, to port one of my numbers out. They then said nothing they can do, though FCC states they can do a WIN BACK, but they refuse to do it. EVA THE SUPERVISOR, said she does not care what the law says and they go by their contract. I let her know their contract with me or anyone is null and void, being they allowed someone else to port a phone that is not an account holder. Bad customer service and bad managers who do not follow law.

I had a my number over 20 years and I had auto pay, then told me my line is cancel. When ask why they said, "You missed payment." I told them I had auto pay. That’s how I pay every months. They would not help me. They were rude. When I told them that I need my number because I had over 20 years. They would not help me at all. This is the worst feeling. That wireless company could not help me at all. They would not transfer me with higher ups. Bad customer service experience. Bad company at all. I would not come back anymore and anyone I knew.

They have the worst customer service I have ever experienced. I paid $200 for a razor with insurance. The screen after two weeks is unresponsive. They want a $220 deductible to replace my phone. More than I paid for the phone. They told me in the store that this new insurance will replace my screen in store. Instead I will have to mail it to Texas, let them inspect it and then fix it then send it back to me. 2 to 3 weeks.

They helped me with WiFi and they were so nice to me and very helpful.

I keep buying credit refill cards. They are not working coming from certain stores causing my phone to be cut off. This is the third time.

I upgraded to a new device today, I accidentally locked myself out of my new phone. I brought my phone back to the Gautier store this afternoon and Ms ** went out of her way to be helpful to me! I really appreciated her patience with me and her great personality!

Absolutely the worst service I have ever received. Not only can you NEVER get ahold of an actual person to discuss the many issues but that is after being on hold for 45 minutes! I signed up with the promotion of $5.00 off a $35 per month promotion. Never got the promotion price and could never fix the issue on their website, talking with their chat bot or by calling the customer service phone number. Then there are the issues with logging in to the app. I can sign in online but not on the app; even though I am using the same username and password. Also, activating the phone took 3 hours because their app and service is total junk.

7-year-old senior female on a fixed in... Walked into their CDA Cricket retailer today to get a new phone for OS 13. Lady with right fluorescent blue eyeshadow and bad teeth sore up and down that I had to have the Moto g2026 power wall module or my phone would blow up.. This is a blatant lie! Then she got upset with me because I didn't want to buy any of the add-ons. Told me I was wasting her time when she had $1,000 order in the back to fill. Commission salespeople need to be fired when they blatantly lie.

Cricket not only stole $122 from me but the manager, from a 611 call, told the store manager to double charge me for the esim. I went in to add a phone to my existing plan, they took my money for activation and a new esim, well, when we scanned the code for the esim, it said that it was being used on another phone! The store manager called 611 to have cricket send a new esim. They wouldn't. I asked for a refund so that I could activate the phone somewhere else and was told no, we then asked for a new esim, that worked, to be sent and, the phone was on speaker, the manager from the customer service call, literally, told the store manager to charge me again for the esim! She said she was not going to do that and he hung up on her! I am now out 122 dollars for a phone that is useless

I’ve been with this company for 7 years, my service wasn’t working for 26 days I called 7 times they couldn’t help me. Then I finally got in contact with the manager and she was rude. They told me they don’t offer refunds so I gave them a month of money and DID NOT receive service for that month nor a refund. THEFT OF SERVICES! Bad company. Would never come back or recommend to anyone, try T-Mobile. I heard they work with their customers!

If I could give them no stars I would. This cell phone provider sucks. I've had my Phone with them for almost 2 years, never had to use the insurance until now. Drove to the store to get my phone replaced. The guy there said I will need to call a number. I looked at him and said how do I do that when my phone won't even power up. Basically he said that that was my problem to figure out. Then I asked him is there a way to get my stuff off of the nonworking phone when I get the new one. He said that I would need to content transfer my stuff. I looked at home and said again non working phone. He again basically told me that it was my problem to figure out. I finally was able to borrow a phone to call the number to insure my phone out.

Cricket Wireless steals from customers. I paid for a month of service. I only received 2 weeks of that service. They refused a refund. I transferred service to ** who were very pleasant to deal with. I received a new phone with a better rate.

Wouldn't let me pay my bill with a new Bank Account and Debit Card. So cancelled their service and went with Verizon. Got a better monthly rate and a new cell phone.

Nick at Fourthplain location was an absolutely amazing help to me. He got things fixed on a new iPad that did not work and got everything up and running. Best help I have ever gotten at any cellular service store. THANK YOU NICK!

Worst customer service ever. Coverage map lies and phones are piece of craps. Brand new phone crashes about 5 times a day and try to call customer service this morning was told it would be an 8 min wait but turned into an 25 min wait so I tried to text someone and not even 5 messages later they close the chat.

The Cricket Wireless representative that work with me today at the Cricket Wireless store off of 2324 Whittier Blvd ste 6A, her name is ** was amazing. She helped me with all of my problems and went over and on her job just to help me with everything you're just so amazing and helpful and Cricket should recognize her as a top-notch employee.

Been with Cricket since June 2024, service was better than AT&T, 2025 came. Started seeing signal issues, but still functional. February 2026 came. Increased signal issues and the nightmare began. June 24, 2026 9:00 MST first I lost internet, by 1000 am I lost texting, by 1100 am lost voice service. Everyday since call after call to 611, most calls never connected. 8 days in over 100 calls and I'm totally off the network 22 hours a day, all LTE disappears by 615 pm, basically no service or E911 access at night.

Absolutely the worst cell carrier. When I purchased my phone and plan was told, when I asked, that it was unlocked. After a short period I had to switch carriers and when I tried to activate my new ESim AFTER CRICKET AUTHORIZED the switch, I got a message from Cricket that my device was locked and was not available to switch carriers. Called cricket to have my account reactivated immediately and was denied and told to pay another $40. I had 10 days left on my plan. Just needed my account reactivated. I explained to the agent that as a disabled individual I need my phone for doctors etc. Was basically laughed at and told pay up the $40 bucks and you can have your plan back. When I asked to speak with a supervisor I was put on hold and no one came back on the line. SHAME ON CRICKET.

I just called the Glen Burnie office on Ordiance Road office 10:14am 7/1/26. It appear to be an ** female answered the phone. Her voice was uninterested, rude, irritated, extremely agitated by my questions to her regarding my previous phone problems and could she recommend any phones. Her answer to every question was, "All our phones are good with wifi. All our phones take good pictures," etc. Meaning she was aggressively letting me know regardless what I ask was the same answer and not to ask any more questions. She needs to be immediately removed from this office. I am a 55 years disabled and pain and have health problems so before I make to trip on MTA Mobility bus. My next question was could your office set the new phone up for me once purchased. I was afraid to ask because her behavior wanted to to immediately switch my long time good paying service to another carrier. I been with Cricket since 2014. THIS BEHAVIOR IS UNEXCEPTIONABLE!

We have been long time customers with Cricket wireless and as a former AT&T customer like that Cricket is on their network. My main issues are phone upgrades to existing customers. We are not offered the same phone pricing options as new customers. For example, today I looked at upgrading my iPhone XR to an iPhone 15. New customers were charged $349.99, as an existing customer I would need to pay $629.99. I also looked at an iPhone 16e which was $0 to new customers and $599.99 to existing customer. Cricket has great monthly rate plans, but the fact that they do not extend the same offers to existing customers is very discouraging.

I switched to Cricket for my friend to have a 4th on her plan. I ended up switching to my own plan about 4 months ago. I was not given the option to pick my plan. Instead they “grandfathered” my plan and I’ve been paying $70, $30 extra a month, for their most basic phone. I brought this to their attention and the most they can do is give me a $10 credit for overcharging me by $100-120.

Cricket Wireless has the absolute worst customer support of any service in existence! You will be placed on hold, then after about 8 minutes you will be disconnected. They truly suck the worst. They also have data breaches, meaning that your credentials may be leaked to hackers. Then you may get an automated text saying something fishy is up with your account. There is no way to respond! Again, cricket support sucks. The in store support is excellent, but you have to drive to a store.

While it is marketed as a budget-friendly option, I have gone through two of these phones in just two weeks because the screen is incredibly fragile. My first phone slipped from less than 12 inches high; the screen shattered completely and became unusable. The second phone suffered a similar minor drop and is now barely usable.To make matters worse, Walmart does not stock cases in-store for the Icon Pro or Icon Plus. You are forced to buy a case online and wait for shipping, leaving your phone completely vulnerable in the meantime. Between the two replacement phones, I've spent $200 in two weeks. I would have been much better off going to AT&T, spending $250, and getting a durable phone like the iPhone 17 Pro. Highly disappointed in the build quality.

I'm so tired of Cricket changing my plan around. I have talk and text unlimited but it seems every time it's around payment time it gets screwed up and no one at cricket knows the plan I have anymore. Every time I try to make a bridge payment they only allow me to pay the full price and I don't have my settings to automatic payment. It really screws me around. I'm tired of the foolishness and the extra 5 dollar phone grab is wrong. It's taking advantage of loyal customers that's helping you thrive and stay in business. I'm disappointed because this company started out really good.

If I could give them a half star I would. The customer service stinks. They are very rude and not helpful.

Despite being a long time Cricket customer for over 15 years, I had one of the worst experiences I’ve ever had at Cricket. I came to Cricket because I needed reliable internet for my college classes. The Cricket service performed terribly in my area, with speeds that were unusable for schoolwork. After spending money on a new plan and phone, I returned to the Angleton store within the 7 day return period I was told about. That’s when the problems started.

The monthly insurance subscription goes to nothing but approved repairs. You will have to pay out of pocket for other repairs and replacements ranging $40-$1000. The monthly payments do not cover the phone. Save your money.

Phone was turned off after Bridge Pay payment was made in time. $5 credit. What a joke.

Today I visited the Maryville Tennessee store East Broadway for service. Had a great experience with Eduardo. When it came time to fill out the survey I hit the wrong number. I was very satisfied with him and he's got me talked into doing the internet. I just wanted to clarify that and clear all that up. Thank you Eduardo.

I am not receiving text messages. I called customer service to try and get this figured out and was not able to speak to a real person. I'm seriously considering switching to a different phone service. These messages were and are important!! Speaking to a computer is NOT helpful!!! Hire REAL people!!! Do better!!!!!

Got a phone off my daughter on 6-8-26. Went online to get phone going. Paid the activation. Money came out of account real fast. They told me to go to a Cricket store for help. Well...that didn't work either. Their people couldn't help either. Called customer support. Guy told me I was out of luck. It shows the phone active. Well, it's not. I can't get my money refunded because of a rule (which I never saw) about no refunds. Cricket is nothing but a bunch of thieves. I wouldn't send my worst enemy there. I'd give a minus 10 on stars if I could.

Do not go to the store at 56th and Keystone, my hotspot is not working. The staff tried to say I did not know how to utilize my hotspot, and it is actually Cricket that is not providing the service I need. They also tried to sell me a phone when my current phone is working, and it has something to do with the company. They were condescending, disrespectful and very rude, and I feel I experienced ageism today.