Cricket Wireless Reviews

Today I visited the Maryville Tennessee store East Broadway for service. Had a great experience with Eduardo. When it came time to fill out the survey I hit the wrong number. I was very satisfied with him and he's got me talked into doing the internet. I just wanted to clarify that and clear all that up. Thank you Eduardo.

Me and my wife had problems with Cricket but we went into the North Myrtle Beach cricket store on highway 17 the both ladies who help us were wonderful and very helpful. If you or a friend or even a love one send them to the north Myrtle beach location the manager in there is a very pleasant person to deal with and very helpful. Do not I repeat do not go to the 3rd ave location at Myrtle Beach. Go see my friends at the north Myrtle beach location above bear foot landing in North Myrtle Beach.

Carlos was great! Was patient and called Verizon for me as they were difficult before I went to Cricket. Carlos was focused, calm and knew pricing off the top of his head. He cares about his job. I hope my 5 stars help today! I have a new customer for him in 2 weeks 'cause my roommate liked my new Motorola Moto G Power 5G I got yesterday***. Thank you Carlos for the good store visit in Orvl. God bless you!

I was having a really bad day and the crew is awesome. I had so many problems I thought I'd be in there for hours, and they had me out within minutes and even got me laughing. The Trenton store has always done me right.

Andrew was awesome. He know a the product and help me solve my issue right away when I called other stores and they said it’s not a service problem. I was not receiving texts and the issue was that I have been with Cricket for 11 years and had the same plan so I was not getting the 5G that I was supposed to. Well Andrew fixed that. Annie fixed my other problem with the taxes so now is my phone is faster. My bill is cheaper and everything is A-OK. Thanks Andrew. Great job.

Absolutely the worst cell carrier. When I purchased my phone and plan was told, when I asked, that it was unlocked. After a short period I had to switch carriers and when I tried to activate my new ESim AFTER CRICKET AUTHORIZED the switch, I got a message from Cricket that my device was locked and was not available to switch carriers. Called cricket to have my account reactivated immediately and was denied and told to pay another $40. I had 10 days left on my plan. Just needed my account reactivated. I explained to the agent that as a disabled individual I need my phone for doctors etc. Was basically laughed at and told pay up the $40 bucks and you can have your plan back. When I asked to speak with a supervisor I was put on hold and no one came back on the line. SHAME ON CRICKET.

I just called the Glen Burnie office on Ordiance Road office 10:14am 7/1/26. It appear to be an ** female answered the phone. Her voice was uninterested, rude, irritated, extremely agitated by my questions to her regarding my previous phone problems and could she recommend any phones. Her answer to every question was, "All our phones are good with wifi. All our phones take good pictures," etc. Meaning she was aggressively letting me know regardless what I ask was the same answer and not to ask any more questions. She needs to be immediately removed from this office. I am a 55 years disabled and pain and have health problems so before I make to trip on MTA Mobility bus. My next question was could your office set the new phone up for me once purchased. I was afraid to ask because her behavior wanted to to immediately switch my long time good paying service to another carrier. I been with Cricket since 2014. THIS BEHAVIOR IS UNEXCEPTIONABLE!

We have been long time customers with Cricket wireless and as a former AT&T customer like that Cricket is on their network. My main issues are phone upgrades to existing customers. We are not offered the same phone pricing options as new customers. For example, today I looked at upgrading my iPhone XR to an iPhone 15. New customers were charged $349.99, as an existing customer I would need to pay $629.99. I also looked at an iPhone 16e which was $0 to new customers and $599.99 to existing customer. Cricket has great monthly rate plans, but the fact that they do not extend the same offers to existing customers is very discouraging.

I switched to Cricket for my friend to have a 4th on her plan. I ended up switching to my own plan about 4 months ago. I was not given the option to pick my plan. Instead they “grandfathered” my plan and I’ve been paying $70, $30 extra a month, for their most basic phone. I brought this to their attention and the most they can do is give me a $10 credit for overcharging me by $100-120.

Cricket Wireless has the absolute worst customer support of any service in existence! You will be placed on hold, then after about 8 minutes you will be disconnected. They truly suck the worst. They also have data breaches, meaning that your credentials may be leaked to hackers. Then you may get an automated text saying something fishy is up with your account. There is no way to respond! Again, cricket support sucks. The in store support is excellent, but you have to drive to a store.

While it is marketed as a budget-friendly option, I have gone through two of these phones in just two weeks because the screen is incredibly fragile. My first phone slipped from less than 12 inches high; the screen shattered completely and became unusable. The second phone suffered a similar minor drop and is now barely usable.To make matters worse, Walmart does not stock cases in-store for the Icon Pro or Icon Plus. You are forced to buy a case online and wait for shipping, leaving your phone completely vulnerable in the meantime. Between the two replacement phones, I've spent $200 in two weeks. I would have been much better off going to AT&T, spending $250, and getting a durable phone like the iPhone 17 Pro. Highly disappointed in the build quality.

I'm so tired of Cricket changing my plan around. I have talk and text unlimited but it seems every time it's around payment time it gets screwed up and no one at cricket knows the plan I have anymore. Every time I try to make a bridge payment they only allow me to pay the full price and I don't have my settings to automatic payment. It really screws me around. I'm tired of the foolishness and the extra 5 dollar phone grab is wrong. It's taking advantage of loyal customers that's helping you thrive and stay in business. I'm disappointed because this company started out really good.

If I could give them a half star I would. The customer service stinks. They are very rude and not helpful.

Despite being a long time Cricket customer for over 15 years, I had one of the worst experiences I’ve ever had at Cricket. I came to Cricket because I needed reliable internet for my college classes. The Cricket service performed terribly in my area, with speeds that were unusable for schoolwork. After spending money on a new plan and phone, I returned to the Angleton store within the 7 day return period I was told about. That’s when the problems started.

The monthly insurance subscription goes to nothing but approved repairs. You will have to pay out of pocket for other repairs and replacements ranging $40-$1000. The monthly payments do not cover the phone. Save your money.

Phone was turned off after Bridge Pay payment was made in time. $5 credit. What a joke.

I am not receiving text messages. I called customer service to try and get this figured out and was not able to speak to a real person. I'm seriously considering switching to a different phone service. These messages were and are important!! Speaking to a computer is NOT helpful!!! Hire REAL people!!! Do better!!!!!

Got a phone off my daughter on 6-8-26. Went online to get phone going. Paid the activation. Money came out of account real fast. They told me to go to a Cricket store for help. Well...that didn't work either. Their people couldn't help either. Called customer support. Guy told me I was out of luck. It shows the phone active. Well, it's not. I can't get my money refunded because of a rule (which I never saw) about no refunds. Cricket is nothing but a bunch of thieves. I wouldn't send my worst enemy there. I'd give a minus 10 on stars if I could.

Do not go to the store at 56th and Keystone, my hotspot is not working. The staff tried to say I did not know how to utilize my hotspot, and it is actually Cricket that is not providing the service I need. They also tried to sell me a phone when my current phone is working, and it has something to do with the company. They were condescending, disrespectful and very rude, and I feel I experienced ageism today.

They sold me a line and told me I could use an esim. After purchase they told me my esim would not work and that I would need to go to their store for activation. I live in a remote area and cannot make it out to their nearest store anytime soon. I told them, that's fine refund the account start up payment and I will go somewhere else. They refuse to refund the money other than a 10 dollar credit. So I am out like 30-40 bucks for less than 24 hours of service I couldn't even use.