Cricket Wireless Reviews

I cannot thank Christopher enough for his incredible kindness and empathy. Today, I found myself in a really difficult situation—my phone was off, I didn't have it with me, and I desperately needed to find out what happened to my Social Security check. I asked about 30 different people and businesses today, including Walmart, to use a phone to sort this out, and everyone turned me away. Christopher was the only person today who actually showed he had a heart. He let me use his own personal cell phone to call Social Security, and he went out of his way to make sure I could also call my bank to confirm that my check had been safely deposited. In a world where it is hard to find people you can rely on, Christopher showed true compassion and saved my day. He is an absolute credit to this store, and I am deeply grateful for his help! This man deserves a raise!

I had gotten a new phone at Walmart and Matt at Cricket store on 23rd St. was very helpful setting up new phone. Turned out that phone had problems and was returned for another one. Matt set that all up for me too. Had some more problems but now the phone seems to be working well all over. Matt and Michael were a big help trying everything to get phone going OK and answering questions. Very quick and efficient. Call center was helpful too.

I had trouble switching and activating the eSIM. Once my old number was released, the eSIM stopped working, and I lost connection completely. When I called customer service on my landline at work, they said I had to go into a store to activate the esim. I was frustrated by this and was starting to worry about signing up with them, but once I got to the store in Santa Maria, a very helpful sales rep got my phone running again in no time, and she was so friendly and helpful. I’ve had excellent coverage from then on, so five stars all around in spite of the inconvenience.

There is this one guy that works for y'all in chat support named Ivan and he was extremely helpful like you have no idea. I've been struggling so much with the 611 customer service and none of them could help me like he did. He deserves a raise or promote him because in all honesty he had amazing communication skills and was super detailed and extremely helpful. His customer service was on a whole other level. He should teach the rest of Cricket employees everywhere on how to assist properly.

As a long-time Cricket customer, I recently upgraded an older series iPhone to a new current model. Over the years, we have never experienced any problems with the service, billing, or any other issues. With the conversion to the new phone, I am prompted to complement Giovanny ** of the Dundee Road Palatine facility for extraordinary customer service, technical competence, and overall attention to detail in resolving the conversion issues encountered with the new phone. Gio demonstrated motivation, patience, and a high degree of technical competence in resolving issues other associates were unable to resolve. For his attention to detail, interpersonal skills, and dedication to ensuring a positive outcome, we will continue to be dedicated customers and would not hesitate to refer others to Gio's attention.

After a crappy forced update, one of our phones didn't have a SIM card? After 2+ hours on the phone & dealing with "chat" I sent my husband to store with his phone to get it fixed. The store wouldn't help & required the main account holder to be present. Not good for families, businesses & especially people with disabilities.

I have been with Cricket since the beginning. At first it was a good company with decent customer service. People in the store were friendly and helpful. Then Cricket was bought by AT&T and that changed. About 2 months ago I bought a new phone without realizing that Cricket had instituted a new policy. There should be a requirement that such things be posted prominently, much as cigarette packages must have warnings. Not long after I began using it, there was a forced installation of something called Telecoms Client. This unwanted app has apparently been embedded in the system as it cannot be uninstalled. In a desperate bid to ensure customer loyalty, Cricket has done just the opposite. They are forcing people to pay either 6 or 12 months of expensive service in full in order to be eligible for device unlocking. Not only that, but the app actually interferes with the use of developer options. It totally blocks this crucial function.

After 4 days of my phone telling me I'm not registered on a network, I'm still fighting to get service. When I contact customer service they stop the chat and leave without doing anything to help. Ian ** was the last I talked to and didn't want to deal or help with anything.

Worthless. My mailbox is constantly locked. They screwed up my user ID somehow. Bunch of conmen. Going to a new provider.

The service at the location was fantastic but that's the only good thing. I have had my phone for a week and already went back to an older phone and will just save up until I can afford an actual phone from somewhere else. I literally unlock my phone and it plays an ad, open Google and it either force closes or tells me it can't open. The system, totally updated, moves slower than molasses, and I tried to answer an extremely call the other day and it would not allow me to and caused me to miss a call to fix important work equipment causing me to have to start the entire process over and wait another 2 days to have it fixed. Realistically, I want a refund but I know that will never happen.

Well it's time for a Cricket to be shut down. I'll be on the phone and my s*** just Powers off, good battery, there's no ads popping up just pure out trash. Cricket has started charging you to talk to someone, if you go into the store you have to pay to talk to someone. I have three lines and I'm changing all three. F you cricket. You are trash. You are seriously trash. Your phones don't last. I have one that the screen protector did not break but my screen broke. Now tell me how is trash supposed to be trash. It needs to be in the trash can.

**BEWARE STAY AWAY FROM THIS COMPANY** Been trying to have Cricket Wireless to unlock my wife's Iphone. The phone has been paid off for 3 yrs or more. She has been calling for the last 4 days. They keep telling her that they cannot find her sim card #. They cannot find her ImeI #. I want to know why they cannot find this information. We have paid on account every month, have never missed a payment, phone is still connected. We actually want to go to different Company for cheaper PRICE. If they cannot find my information who's phone have we been paying for is my phone under someone else's name ?

My phone as been in SOS mode for 24 hours. I have been trying to get help from Cricket Wireless via chat 3 times and phone 3 times. I have never been late on my bill and they can’t figure out why my service isn’t working. I have done all the “tricks” and nothing works. No answer from chat the first time I called and yes they were open. I got on at 9am Easter time. 2nd time they just ended the chat when they were supposed to be checking for tower outages. 3rd chat the guy was taking painfully long to “help” so I tried to call 3 times. After waiting for 20 something minutes the first time the guy said he’d call me back on an alternate number and for me to leave my phone off for 15 minutes which didn’t help and he never called back. So I called and was in the middle of a 20 minute wait time and their automated service disconnected the call. So now I’m currently on hold again.

Cricket is a fraud. I got a 35 dollar plan. Since then I've paid 65 dollars. Paid in full for my phone at the Cricket store then they said they had problems hooking it up so I had to buy another criket store phone. Like I said since then I've been paying 65 buck for the 35 dollar plan. Last night my bill was due. When I got on fast pay I requested my balance paid it in full and have a receipt this morning. I noticed it was disconnected. I couldn't get through the telephone unless I pay another 10 dollar charge because it seems they failed to post my payment yet they sure charged my bank instantly. Now I can't get through unless I pay a bridge pay on a bill I paid in full which I have a receipt of cricket taking the money from my account. This is outrageous and now my phone is disconnected. They don't wanna fix the problem and I just go corporate burned.

Cricket is lucky to get 1 star. Their network sucks big time. I already lived through the 90s. I don't want to do it again. My network only works if I'm standing outside. I've called about the problem and they hung up on me twice. The network constantly goes to 5G+ which i never asked for or signed up for. My phone has the option to change between 4g 5g and LTE, but as soon as I put crickets Sim card in my new Samsung Galaxy S26 that option disappeared. I've been a customer for 10 yrs now. When I want to upgrade my phone not only do I no longer get a discount on a new phone but I have to pay an extra $25 to upgrade.

Cricket on first Ave in evansville indiana, staff person Ellie was very nice, helpful and knowledgeable, so glad I have Cricket as my wireless carrier.

Poor service. Poor pricing and too expensive. Their offers come with too much fees. There are unnecessary and they don't have proper discounts for anything. The only thing they had good going was bridge pay. It helps when I can't pay a bill when I'm behind on other bills that are just as important. People you're better off going somewhere else. Maybe Total can help you better than Cricket because their prices are just outrageous and they don't even have a discount or a way you can get a discount on their website as well as other carriers that possibly have it.

Phone bill was due on the 22nd. Woke up the 22nd to the phone turned off. Cost me extra to turn back on. Will be changing my service next month.

At the beginning Cricket was not so bad. I have had cricket for yrs. Now they are horrible. Phones are **. Customer service absolutely sucks!!! Plus I bought a phone. Didn't work correctly. I get a replacement. It doesn't work correctly. I am not paying for another phone!!! It's BS you have to pay if it's the phone itself. I could understand if you caused the issue. I'm switching period. They don't even deserve 1 star.

To start we had Cricket Wireless for 10 yrs with no problems. Then we added our daughter to the plan and had to change our plan cause of it. No big deal. 36 hrs later they allowed someone to hack our account get all our info and take over our account and kick us off our own plan. We had to fight with them over it. They charged us 93 dollars for changes they made. Then said they was going to have to charge us 60 dollars per phone hacked to reactivate it. That was 4 phones. Told them we didn’t make no changes and they said we understand this but you can’t fill a claim on it so you have to pay. I told them no and we would change carriers. They said you have to pay! So I hung up and changed carriers. When we tried to change the phones was locked by cricket and didn’t want to release our phones that we paid cash for. After fighting with them from noon we finally got it fixed and through another company at 7pm. Don’t recommend cricket anymore.

It took almost 29 minutes just for me to make my payment through the chat. The customer service representative left me waiting for a full 4 minutes after the greeting and then I waited about 4 minutes between each sentence. Customer service through chat is getting worse and worse. And cricket conveniently took the survey away the end of the chat because they were probably getting too many bad reviews. I never really write reviews, so, it's REALLY bad at cricket now. Not the same as it used to be.

They charge too much and the service is scrappy. This phone se is a rip off.

I wish I can give them -5. I’d Cricket for over 13 years and always used their cricket passport when traveling abroad. I travelled to London this week, pay for the cricket and can’t get text/phone calls and not even use the internet so no access to GPS. I’d to use WhatsApp to communicate with my family using the hotel WiFi and couldn’t go anywhere till 4pm London time. I was finally able to chat with someone (Eric) on their website who kept telling to do a phone reset which he asked me to do multiple times and still wasn’t working.

I have been a customer with Cricket for several years and recently had to switch phones due to losing my cell phone. I decided to go with the Jitterbug which Cricket does not support. I needed to cancel my service and port my old number over to the new phone as changing my number will greatly complicate my life as someone that is dealing with memory issues and cognitive decline. I am elderly and disabled, so I have trouble with apps and understanding newer technology.

Under FCC laws, a carrier prepaid or not, may not allow anyone but the account holder to port a phone on the account. Cricket allowed someone else that used the phone at the time, to port one of my numbers out. They then said nothing they can do, though FCC states they can do a WIN BACK, but they refuse to do it. EVA THE SUPERVISOR, said she does not care what the law says and they go by their contract. I let her know their contract with me or anyone is null and void, being they allowed someone else to port a phone that is not an account holder. Bad customer service and bad managers who do not follow law.

I had a my number over 20 years and I had auto pay, then told me my line is cancel. When ask why they said, "You missed payment." I told them I had auto pay. That’s how I pay every months. They would not help me. They were rude. When I told them that I need my number because I had over 20 years. They would not help me at all. This is the worst feeling. That wireless company could not help me at all. They would not transfer me with higher ups. Bad customer service experience. Bad company at all. I would not come back anymore and anyone I knew.

They have the worst customer service I have ever experienced. I paid $200 for a razor with insurance. The screen after two weeks is unresponsive. They want a $220 deductible to replace my phone. More than I paid for the phone. They told me in the store that this new insurance will replace my screen in store. Instead I will have to mail it to Texas, let them inspect it and then fix it then send it back to me. 2 to 3 weeks.

They helped me with WiFi and they were so nice to me and very helpful.

I keep buying credit refill cards. They are not working coming from certain stores causing my phone to be cut off. This is the third time.

I upgraded to a new device today, I accidentally locked myself out of my new phone. I brought my phone back to the Gautier store this afternoon and Ms ** went out of her way to be helpful to me! I really appreciated her patience with me and her great personality!

Absolutely the worst service I have ever received. Not only can you NEVER get ahold of an actual person to discuss the many issues but that is after being on hold for 45 minutes! I signed up with the promotion of $5.00 off a $35 per month promotion. Never got the promotion price and could never fix the issue on their website, talking with their chat bot or by calling the customer service phone number. Then there are the issues with logging in to the app. I can sign in online but not on the app; even though I am using the same username and password. Also, activating the phone took 3 hours because their app and service is total junk.

7-year-old senior female on a fixed in... Walked into their CDA Cricket retailer today to get a new phone for OS 13. Lady with right fluorescent blue eyeshadow and bad teeth sore up and down that I had to have the Moto g2026 power wall module or my phone would blow up.. This is a blatant lie! Then she got upset with me because I didn't want to buy any of the add-ons. Told me I was wasting her time when she had $1,000 order in the back to fill. Commission salespeople need to be fired when they blatantly lie.

Cricket not only stole $122 from me but the manager, from a 611 call, told the store manager to double charge me for the esim. I went in to add a phone to my existing plan, they took my money for activation and a new esim, well, when we scanned the code for the esim, it said that it was being used on another phone! The store manager called 611 to have cricket send a new esim. They wouldn't. I asked for a refund so that I could activate the phone somewhere else and was told no, we then asked for a new esim, that worked, to be sent and, the phone was on speaker, the manager from the customer service call, literally, told the store manager to charge me again for the esim! She said she was not going to do that and he hung up on her! I am now out 122 dollars for a phone that is useless

I’ve been with this company for 7 years, my service wasn’t working for 26 days I called 7 times they couldn’t help me. Then I finally got in contact with the manager and she was rude. They told me they don’t offer refunds so I gave them a month of money and DID NOT receive service for that month nor a refund. THEFT OF SERVICES! Bad company. Would never come back or recommend to anyone, try T-Mobile. I heard they work with their customers!

If I could give them no stars I would. This cell phone provider sucks. I've had my Phone with them for almost 2 years, never had to use the insurance until now. Drove to the store to get my phone replaced. The guy there said I will need to call a number. I looked at him and said how do I do that when my phone won't even power up. Basically he said that that was my problem to figure out. Then I asked him is there a way to get my stuff off of the nonworking phone when I get the new one. He said that I would need to content transfer my stuff. I looked at home and said again non working phone. He again basically told me that it was my problem to figure out. I finally was able to borrow a phone to call the number to insure my phone out.

Cricket Wireless steals from customers. I paid for a month of service. I only received 2 weeks of that service. They refused a refund. I transferred service to ** who were very pleasant to deal with. I received a new phone with a better rate.

Wouldn't let me pay my bill with a new Bank Account and Debit Card. So cancelled their service and went with Verizon. Got a better monthly rate and a new cell phone.

Nick at Fourthplain location was an absolutely amazing help to me. He got things fixed on a new iPad that did not work and got everything up and running. Best help I have ever gotten at any cellular service store. THANK YOU NICK!

Worst customer service ever. Coverage map lies and phones are piece of craps. Brand new phone crashes about 5 times a day and try to call customer service this morning was told it would be an 8 min wait but turned into an 25 min wait so I tried to text someone and not even 5 messages later they close the chat.

The Cricket Wireless representative that work with me today at the Cricket Wireless store off of 2324 Whittier Blvd ste 6A, her name is ** was amazing. She helped me with all of my problems and went over and on her job just to help me with everything you're just so amazing and helpful and Cricket should recognize her as a top-notch employee.