Cricket Wireless Reviews

Andrew was awesome. He know a the product and help me solve my issue right away when I called other stores and they said it’s not a service problem. I was not receiving texts and the issue was that I have been with Cricket for 11 years and had the same plan so I was not getting the 5G that I was supposed to. Well Andrew fixed that. Annie fixed my other problem with the taxes so now is my phone is faster. My bill is cheaper and everything is A-OK. Thanks Andrew. Great job.

On March 28 I stopped by Cricket Store #575 located at 2333 West Cermak Road to buy a protective case for my Samsung Android device. I met ** who attended the store at that time. I asked him what I needed, and he found the appropriate model #, than he removed an old screen cover, replaced it with a new one, than he cleaned my Device and placed it in the protective case. He was attentive and very helpful, and did fantastic work. Thank you **!

Dulce is very very good at her job. I watched her interact with the couple before myself. She goes above and beyond even walking the customer to the door and opening the door for them. Thank you. Thanking them for coming into Cricket. She I can't even. I have no words. A total keeper. You want to hang on to that one. She is all about cricket. All about the customer. She went above and beyond to make sure that I left with the phone in my hand including I was short just two bucks and she found a way to make it to where I could walk out of cricket with a phone. Again I have no words. There's not enough words to describe her intelligence her knowledge and her ability to listen to the customer and then execute exactly what they needed. The only word that I can think of is excellence.

I have been a Cricket Customer for 2 yrs. The location I use, is in Delaware, Ohio located on S Sandusky St. Upon entering, in Feb., 2026, I was greeted by two young men, with no hesitation. My needs of removing 3rd party apps., on my phone, and cleaning up unwanted ads were met. The men were so knowledgeable, and above all, so friendly!! One of them was actually working with another customer with the purchase of a new phone. He took my phone to check a couple problems I was having to tell the other employee what to fix. I really think they should be recognized, for "Excellent Customer Service", at this location. Their names are Franco, & Wasey. This kind of service is vital when there are so many other competitors in the cell phone industry. :) Keep up the good work gentlemen!!

Drew at the Bloomington, MN, Cricket store has been both very helpful and very knowledgeable. My friend's old phone died, and he got her started with a new phone, continuing Cricket service. We are old folks, and he was able to help her with both the very basic stuff and set up her phone to suit her. He was also very pleasant to deal with and always greeted other customers who came in. He even offered to continue help in the future. Definitely was the right choice. Thanks, Drew!

I've been a customer for many years. The problem I am having is that Cricket appears to be transitioning to non-human customer service & I am not okay with that. I'm seriously tired of the technocracy ending jobs and basically ending human relations. These technocrats want to employ zero humans by forcing us to work for free helping ourselves on their apps. And pay THEM for our labor while also using our phones as tracking devices. It isn't legal to make us work for them. It's happening through self-checkout stations in stores and company apps.

I understand their policy to show your ID in order to access your account. It is totally unnecessary if you're only paying a bill. The reps at their locations try to scam you all time. There is no reason for them to walk off with your ID but they do. Why does someone have to be an authorized user just to make a payment. For changes and add one I get but payments that’s just crazy. Now I’m giving someone access to my account just in order for them to make a payment for me.

We went to the Wrightsboro store. That woman is so rude it's unbelievable!. You can't hear her talk because she has a 4 foot speaker blasting. She doesn't listen and pushes for you to get another line. My husband lost his phone. All he asked for was the same number and she was absolutely no help. Other people walking out because of her attitude and rudeness. We went to Washington Rd and Sandra was so very nice. She worked hard to undue what damage the wrightsboro store did. Sandra spent a very long time helping us and her positive attitude and kindness was heartfelt. We give Sandra the highest score possible!!! Y'all need to fire that woman at the wrightsboro store, she's terrible. Thank you Sandra for every bit of your help. (Washington rd). You truly deserve praise.

Stay away from this company! As soon you have an issue, and believe me, you will, you are lost! The service is the worst ever experienced! They suspended my business number, because their roaming doesn't work. Excuses, but no help.

This phone company is not worth the cheap phone bills that they offer you because they will give you the runaround like they did me. I've been paying for a third line for 11 months, almost a year. It's almost $500 out of pocket and I cannot be credited for it all they wanted to do. When I called customer service to have them disconnect the line was tell me to go into the store and when I would go into the store they would tell me to call customer service and when I would call customer service yet again I would get the same response. You have to go to the store to disconnect the line that you want to disconnect. When I called customer service about this for the final time cuz I told them I wasn't paying my phone bill because of this. The only thing they could offer was to drop my reinstatement fee and knock $5 off a month out of $500.