Tracfone Reviews

These people are nothing more than a bunch of frauds! Took my money, didn’t give me anything and that’s that! They will steal from you and think that it’s okay! Well last time I checked if I was to steal I’d go to jail, what’s any different with these frauds!

I had the acp from the government which ended last month. I try to get a cheap service with TracFone. I paid and everything. After I paid I was told that the plan I choose it was not the one. I had to pay more money in order to get the plan they had advertised for 30 dollars. I call the customer service again to get my money back. I did not want to pay more than 30 dollars a month for service. They did refund my money fast however I purchased a plan from Boost mobile and wanted to keep my number which it was ok w/ TracFone but when it came to the pin to get my number it never worked. I tried the whole day calling back and forth both companies. A nice lady from boost called TracFone to get the transfer pin. We spend 2,5 hours on the phone w/ TracFone. Nothing happen. No help.

I have had a Tracfone for several years because I don't send many texts or calls. This year I ordered a new Tracfone in May 2024. I had 9998 of talk, 9999 of text and 1.90 of data. Twice I received texts from Tracfone stating that I was unable to receive texts because I had no talk, texts or data. Calling Tracfone is a total nightmare. It seems that their call center is in some foreign country because they are difficult to understand. After over an hour of arguing back and forth with them, my talk, text and data was put back in my account.

Tracfone has cheated me out of 8GB of data. This is second time in two months they have done this. First was my phone which they cheated me out of 4GB the second was my husband's phone. Our data just seems to disappear without us using it. I called them about 16GB missing from our new plan. They gave us 8GB back and added it to the 8.45GB that was already there on an old plan. They thought that this was the end of it since now I have my 16GB. Sorry, this is unacceptable to give me only 8GB when they owe me 16GB adding 8GB to an already existing 8.45 GB and then thinking this is good. I called their customer service back and was told data was added and there was nothing they could do. It reads 16GB on their end. They still owe me 8GB and I want it back. We have been a customer for 25 years and never had a problem until now.

I previously left a negative review about my experience with Tracfone. I'm pleased to update that Tracfone reached out to me and resolved my issue within minutes. A representative contacted me the next day to ensure everything was working properly. I'm happy to report that the problem has been resolved. Thank you, Tracfone, for your prompt and effective response.

I used 6 GB of my 10 GB and the system said I used all 10GB. Customer service gave me 4GB. I used it over 1 week. Each time I was told I was slowed to 2G speed. But I had absolutely no internet connection. I was told I could purchase 5GB for $5 or 20GB for $15. I paid $15 for the 20GB and after that, I rebooted my phone, checked my balance and only got 10GB. Now 26 hours after buying the 20GB for $15. 13 agents and 20 phone calls later I still have not received the full 20 GB and I am being told the system claims that my phone that has been off all night and most of the day except for me calling support. Somehow has used 10 GB of the 20 GB and not even a Head Supervisor will give me my Full 20GB I paid the $15 for. This is Fraudulent theft. False advertising 20GB for $15 taking $15 from my banking account but only giving 10GB. Permanently lost me as a Customer Forever. Going Back to Mint Mobile where they don't lie or steal.

I switched to a new phone, and my mobile data wasn't accessible. I chatted online, and it was not resolved. A woman from Tracfone called me about 5 minutes later. I didn't have to call them, they called me. She asked me for a couple pieces of info about my phone and SIM card. Data was restored and it was so easy. I've had a tracfone account for 18 years and I will never go anywhere else!

Purchased a phone card from Safeway, for a 60 min. card $19.99, brought it home. The instructions on the back of the card say to scratch off to view pin. After several attempts at scratching off the gray strip, it wasn't working. I was then determined that it was necessary to PEEL off the strip which was stuck on the card with adhesive, everywhere I had scratched the number underneath was no longer visible. I called the 800 (C.S.) number for assistance to explained my problem and was told nothing they could do for me, I would have to talk to corp. They would transfer me, disconnected, I called back at least 5 more times. Same thing happened. Then someone else I spoke with said to fax my card front and back, and again the call was disconnected. I need either a fax or email address. So I can received my money back or a new phone card. Please help!

All the 1 star reviews are accurate and have some similarities to the problems I experienced. TracFone has been my carrier for many years. If you want a cheap service plan that works reasonably well TracFone will suffice but if you ever encounter a problem forget it. Their customer service is completely worthless. My problems started when I needed to upgrade to a phone that was compatible with my hearing aids. They didn't carry one so I ordered one off Amazon and I ordered a SIM card from TracFone. They told me would work. After transferring everything from my old phone to the new I discovered I couldn't connect to the mobile network. I spent hours with customer service trying to fix this. Finally they said they were going to do something on their end and I was to shut down my phone, wait 24 hours and then restart the phone.

I have bought a cell phone from Tracfone online from Tracfone. After receiving the phone tried to use the phone and phone would not take a phone number. Come to find out the phone doesn't work in my area. Sent phone back. Now they are dragging their feet to give my money back. Every time I contact customer service they say I have to wait 30 days. Be over 30 days and still no money on my account. It's just a run around. Customer service is very BAD. No other phone numbers to call. So what I'm saying is be careful when buying from TRACFONE.

The worst company I have ever dealt with in my 70 trips around the sun. If you can even understand the version of English that most speak you will be lucky if they don't make everything worse, from initial setups to transferring your Tracfone phone to another provider. To make it even worse after they screwed up my transfer I suddenly lost my 6 years of 7 accumulated Gigabytes of data to download and over 9,000 minutes of call time. And the guy somewhere in the Asian continent insulted me with "I could only find that you had 1.4 Gigabytes of data and 1,000 minutes of talk time.

If I could give 0 stars I would. This is royally the worst cell service I've ever dealt with and they are the worst by a lot. So not waste your time or your money with these thieves. They steal your data, texts, minutes, your money, time and your peace. It got to the point I was having to call every day and ask for my data back. I use my cell to earn a living. I lost so much work and income in the 3 months I was using their service. I bought an "unlocked" phone on marketplace. (Dumb decision I know.) I did call TracFone and asked if it was unlocked and if I could use with my current service. Tracfone customer service assured me I could. Clearly he had no idea what he was talking about. Long story a li'l shorter..I had to use TracFone for 60 days before they would give me the port out code. It took another 30 to get the code. The CS is useless.

Have had TracFone for over a decade, but since Verizon bought them… They have went downhill. I had thousand of mins and SMS that was supposed to carry over as long as the account was active. Well they just slid them under the rug on me. I called and they gave me the run around. I asked to speak to a supervisor and the lady said she could not do that… Maybe she did not know what supervisor meant in English.

If I could give zero stars I would. Since Verizon took over TracFone all calls do is break up talking. I can't understand someone calling as the call breaks up and same when I call out. Verizon ruined a good phone service.

I have been a Tracfone customer for many years. Since Verizon purchased Tracfone, customer service reps and support are useless. Considering how many common complaints exist, I can only conclude that Verizon Corporate, the parent company of Tracfone, is responsible and employees are only following orders to remain employed. Verizon and Tracfone do not care about quality service and repeat customers once your money becomes their money. Just check out BBB complaints against both companies and the BBB rating for each company.

Tracfone is the absolute worst when it comes to customer service. My wife recently upgraded her phone and when she switched it from her original Samsung galaxy to a newer model she has had nothing but problems. We have spent a total of NINE HOURS on the phone with customer service and things have gone from bad to worse. She originally had over 10 thousand SMS texts left and 16 GIGS of data when she transferred the phone her remaining data and texts were wiped out completely. Nobody at Tracfone has been able to rectify the issue. We have sent in several screenshots of her previous account balances but nothing has happened to rectify this issue. STAY AWAY FROM THE COMPANY, THEY DESERVE NO STARS AT ALL.

Paid 100.00 for service. Next month phone kept dropping calls. Called 6 times…Spent 4 hours on my day off talking to reps. They just keep repeating the same actions…then turn over to another person. They just keep saying the same thing with no resolution. Then then got another 10.00 out of me. Originally they sent me a “free” phone to replace my old Tracfone a Verizon bought company. Went to use it and guess what? New phone didn’t work. Big Surprise…So I chucked it in closet. Got a different Tracfone. Now that one not working. Seems there is no one that will resolve issues at Verizon Tracfone . They just say it’s escalated to different dept. that will be in touch. That was over a week ago. Ever since Verizon acquired very bad service…or actually no service at all.

Tracfone is a horrible company. Their customer service is terrible. Switching is a nightmare and they steal your minutes for talk, text and data. If I could give them any lower rating I would. This last time I switched my phone, within a week they claimed I have used all of minutes, which was a lie. I have spent hours on the phone with them, but this was a last straw. I dumped Tracfone. Awful co.

My phone got the black screen of death on May 12. I could hear notifications pings but could not see anything on the screen. I wanted Tracfone to transfer my services to my 'old' phone (which I had stopped using 1 month previously). They got the texts to work but after being on with them for over an hour, they guaranteed my phone would be working within 24hrs. It was not. After ANOTHER 24 hr guarantee, my phone suddenly has 0 minutes, 0 texts, and 0 data. AND I still have no cell service signal. According to Tracfone my account needs to be refilled by me since 0's are showing across the board. They stated they had nothing to do with clearing my minutes. Very hard for a customer to have all 0's, don't you think? Will be getting a new phone/number NOT AT TRACFONE.

Spent 12+ hours over 3 days trying to get a new phone activated with my old number.

Tried hooking up a old smart phone, had to purchase new sim card. Called to activate phone, Tracfone couldn't activate the phone but still charged me for a airtime card and won't refund my money because I don't have a account. So basically tracfone stole 40 dollars from me.

I made sure my phone was compatible. I purchased a SIM card and bought a plan online. The SIM card was "corrupted" and didn't work. I tried to get help. I spoke to 3 different people and each one said they weren't trained for this problem and connected me to someone else. They kept transferring me back and forth between the same untrained people. After 2 hours I asked for a refund. They said no. Dispute it on your credit card. I tried to dispute it and it was denied. I was very unhappy with Tracfone and would never recommend this service.

If you just bought an iPhone, and knew NOTHING about it, you already know 10 TIMES more than the idiots you will meet in tech support. They are worthless, ignorant, in the Philippines, and since Verizon bought them, they are useless. It's a disgrace.

Stay away from Tracfone is the wost company I ever come across in my entire life. I move away from tracfone and went to metropcs. Kudos to mertopcs for the good quality of services. What happened is that after canceling my contract with tracfone I transferred everything to metropcs meaning no contract with them anymore. But they still went into my prior account, canceled my number in metro and gave me a different number. I was not receiving calls and messages went to metro and found that tracfone scammed my account and did that fraudulent transaction on my behalf. Now I have to open a claim to be able to get my number back that tracfone has stolen. Bad quality of service and worst customer service.

Done with Tracfone. I got a very simple phone and SIM card from them about ten years ago to have available as a backup. I recently charged up the phone again and tried to get it to work. It said I had 3 days of service and a couple hundred hours of data/voice, however that works out. However, I couldn't call or text so I got on their chat feature to try figure it out. Four customer service agents and half hour later, no one has an answer. They got a slightly tough question to answer and didn't want to bother so they dumped me. And no one could access previous chats so I had to re-enter all the info.

I have been a TracFone customer for over 20 years, recently bought a lively phone for my elderly husband… Was having difficulty transferring his number to lively, for over 2 weeks…Tonight I had tracfone customer service on one phone and lively on another trying to figure the problem as tracfone just kept denying the transfer. Finally found out it was a zip code error…. Asked the tracfone woman to stay on the line with me to be sure the transfer was made…She without a word of goodbye or anything, disconnected the call….Shame on you tracfone….I had your service and gave you my monies for over 20 years! Your customer service stinks! I will never use nor recommend your services again!

Although the reps try to be very polite. They are poorly trained and their English is very hard to understand. I was calling because of problems I was having with their auto-refill for the 3rd billing cycle in a row. After 3 calls to the call center, I could not get a good answer or the problem resolved. The next day I called again to have one the so-called "specialist"' process the auto-refill for me. After excessive repeated 'please hold I am checking this for you', I watched on "My Account app," "ALL" the extra Data, extra Minutes and extra texts that I accumulated over 20 plus years turn into all ZEROS.

TracFone is unable to provide continuity of service while porting in a telephone and does not have the protocols in place to provide effective customer service when issues arise with their system. Managers are unable to escalate issues to supervisors when the system does not work. In my case, I canceled my aunt's account due to poor customer service, and they have been unable to unlock her phone after 5 days and 8 separate calls. I heavily recommend using another service, especially if you are not tech savvy and dependent upon solid customer service from your provider. Their customer service personnel are kind and doing their best but are hamstrung by shortsighted customer service protocols that have no place for human intervention. I am fairly savvy at navigating providers and technology - I can't imagine how horrifying and overwhelming this would be for someone who isn't.

I bought a plan through Wal-mart with a sim kit. My phone was locked so I had to get another phone plus buy a new sim kit, they cancelled it with the first phone. Well, that phone worked but they cancelled my plan I bought because of the first phone not working. What kind of service is that? They said I needed to buy a new plan and sim card.

I was a longtime customer, but no more. I purchased a flip phone and a 365day unlimited talk & text for my mom. TWO MONTHS LATER the phone wouldn't call out, but said: "Please contact StraightTalk" and anyone calling her got the msg "This phone has calling restrictions." The first time we had this problem the customer service representative reset the phone & we were good to go. But, two weeks later the same problem happened. We called TracFone again who claimed the yr long activation card had been used up (in two weeks time) and they demanded a credit card and $99 minimum payment to turn the phone back on. So did the second representative. We will NEVER use Tracfone again as a family. That's a lot of members!

I was pretty happy with TracFone Wireless before Verizon bought it. Unless I am in my house, my connection to data fails regularly. Rebooting doesn't always help. Very annoying. Virtual VM doesn't work. I have 4 phones for business (two are not used very much, but I needed a local number), I thought this was a perfect, reasonably cheap solution. Not much good if you can't connect. Doesn't say much for Verizon.

I have been a Tracfone customer for over 10 years. I don't know what happened, but I'm out $119 for a locked phone & $199.99 plus tax, for a year's service. I've always purchased the yearly, to avoid any down time. It included unlimited texts, messages & 24GB data. Bought the new Tracfone January 2024. Got the yearly coverage February 2024. The 24GB data was dropping significantly every day. By the 3rd of March it was less than 4GB. Never in all the time I've been a customer has the 24GB been used up prior to near the 11th month of the yearly service.

I have been using TracFone for years. In Sept 2023, I upgraded my malfunctioning Tracfone Samsung A01 (obtained in June 2023) to a Samsung A12 with limited data but unlimited talk and text and service to June 9, 2024. On Feb 20, I noticed I was out of data and tried to purchase 1GB for $10 via the Tracfone My Account site but was told my phone was "inactive" and I needed to call customer service. After an online Chat on 2/20 I was advised to phone Tracfone to resolve the issue. I called the morning of 2/21 and confirmed that I had unlimited talk and text until June 9, 2024.

I recently left Tracfone and went to another service, however my account was on autopay. I paid for service 1/14 to 3/14 using that system. When I discontinued my service on 1/12 they claim that since I did not disconnect from the auto pay when I ended my account that they could not give me a refund since I no longer had an account. They said they could not access my account since it was no longer in their system. Yet when I contested it with my credit card company they were able to access my account and lie that I owed them the money since I did not disconnect the autopay before I changed phone services. I found a service that provides unlimited phone, text and 5G internet for $2.50 a month more. I will not recommend Tracfone to anyone.

I have spent at least 5 hours with 5 different customer service reps over 5 weeks trying to get a refund of a defective phone I sent back. I used a preprinted UPS label that was sent to me to send the phone back and UPS tracking said the phone was received. First they said the phone was not received, then they said it was received, then they said it was sent to the wrong place. They could not explain why it was sent to the wrong place when I used the UPS mailing label that they emailed me. Then they said my bank account was credited with the refund, which was not true. Then they said my credit card got the refund, which was not true. I will have to gather all documentation and mail to Resolution center.

My phone service was turned off and I have plenty of minutes and texts. I was told by TracFone customer service to buy a new SIM card in order to use my phone. I bought the new SIM card but the phone does not recognize the SIM card. I have been back and forth with TracFone customer service. I keep getting answers from different reps. I just want my phone working again.

Purchased a cell phone from eBay. Said it was a Tracfone one. Did not say locked or unlocked so I assumed it was unlocked. Got it, had to buy a tracfone sims card just to see the imei number. Talked to 3-4 differ people, explained all I wanted to do is unlock it. Since I use Boost Infinity, they would never give me a supervisor. Since I did not know the original owner's pin and information!!! All the people I talked to refuse to unlock it for me!!! So now I am left with a Cellphone I bought but can not use!! After this experience I personally would never recommend Tracfone. John

PLEASE< be carefully with your money with this one because after their trickery, they do not allow refunds AT ALL. They don't tell you that phones come without chargers. You might be better off ordering from another company, even prepaid service is better.

I bought Tracfone's Verizon Total Wireless phone and have spent two months fighting with them over services, and then added the Government Internet Discounted service I purchased through Verizon, which is handled by Safe/Life Link and Tracfone keeps throttling or jamming the service that is provided through the United States Government.

Worst customer service I have ever experienced through a phone company. They didn't help me at all, I had called multiple times. Frustrating as it gets. Had to shut down my debit card just to get out of my auto enrollment. 2 thumbs down. No help at all.

After paying for the minutes on a new phone. I was hung up on by two Representatives. Then finally 2 hours later my third representative hung up on me after taking an hour and still couldn't get the phone activated. When I called back immediately, they were closed. I have literally had hundreds of Trac and minute phones over the last 20 years. I would have a brand-new phone activated and ready to go before I even left the parking lot. I can't believe after over 2 hours on the phone they just hung up and went home for the night.

FLASH!! Tracfone has just announced that they will no longer offer protection on their phones, which means if it's lost or stolen or broken or whatever, you are S. Outta Luck. In all fairness maybe their new Verizon daddies brought the hammer down, but I IMMEDIATELY discontinued my service with them. Then the OTHER thing is when you want to change companies and use your own phone, you USUALLY have to provide your phone account number and a code number they call a Transfer PIN, just so the old companies can track that you wanna leave.

I tried to switch my sim-card to esim card, after have spoken with 3 different people I ended up speaking with a lady that was very rude to me. When I asked, "Please repeat your question," she started to shout on me. I won't recommend this company to anyone.

Do not buy an iPhone SE 3 from TracFone. They do not activate. You will spends hours with overseas customer service reps who know nothing. This is a very well known issue, according to all the online complaints. Yet Tracfone continues to sell these phones that do not activate. Fraud.

I have been using Tracfone since before flip phones. I bought my own open Motorola smart phone and use the monthly smart phone $20 monthly unlimited talk and text with 2 GIGS of data with unlimited carry over, so the $20 monthly card says. I have been on this plan since March of 2022 and had accumulated over 19 gig of data. One day last week I tried to access my data when I was away from home and was denied. Upon further checking I found my data balance was (0) over 19 gig of data was wiped out overnight. After 5 calls to customer service, being disconnected 4 times I was finally able to get them to restore a little over 3 gig of data.

I am on day 2 trying to activate my Tracfone and port my current phone # and current account (also with tracfone). Currently on day 2 with about 7 hours invested. Spoken with at least 8 reps and each have told me the phone is activated and it should work in a few minutes and then they hang up. Phone, of course, does not activate. Each rep starts at the very beginning again and refused to tell me what happened on the prior attempts. They are just not honest.

I just purchased a New iPhone SE 3rd generation phone right off of the Tracfone website, to replace my broken iPhone SE 2nd gen. I received my phone in two days which was great. I installed the supplied sim card, transferred all of the setting from my old phone to the new phone, which was extremely easy. I then proceeded to their website to transfer my phone number, I got to the point just after entering the sim number and the process locked up. I called Tracfone and after an hour or so, and being transferred to a manager, I was told they could not transfer the number to this phone as their system is not compatible with an e sim.

I was moving my phone account from my old phone to my new phone and called Tracfone to do that. I went through seven Customer Service Representatives before I talked to Anna. The other CSR's pretended to help me, but would just eventually hang up on me. Anna stayed with me until I was completely satisfied and I really appreciate that. So don't get discouraged and just keep calling back, there are good CSR's out there. It's a pain because you have to enter a lot of information each time you call, but you'll eventually find a good CSR. I also called late at night so that might have something to do with it.

Tracfone has decent phone and text service when it works. My data never worked. The customer service is terrible, rude, and not helpful. They have deactivated my service 2 times in the last 6 months when I purchased a 365 day service card in May 2023 and had plenty of minutes/texts/data available. The first time I was told to change my phone number because I moved to another state and that was why my service didn’t work. The second time it was deactivated was 2 months later and they will not restore my service. I still had 6 months of service I paid for. I had screenshots of my account to prove it but they wouldn’t reactivate my service. it. I would never recommend this company to anyone.

On 11/17/2023 at 1:28PM I made my first call to the technical support department of TracFone to add to my iPhone 11 Max Pro an e-Sim card, which my device is designed to support dual Sim cards. The trouble is that the customer technical support representatives don't speak English or understand the English language, and know what Sim or e-Sim cards are. After 40 or more phone calls, most of them were disconnected by the representative, and for 6.5 hours I end-up without cell phone service which I paid for.

I bought a card and added 30 days unlimited talk and text + 2 gig data. The unlimited talk and text + the 2 gig of data were added but not the 30 days. This has happened several times before and as usual I've had to call their customer service to correct the problem, but this last time when I called they wouldn't correct the problem. The thing is the people in customer service lie and they make up stories that don't make sense.

I purchased a phone from them and put two months worth of service on it. It's now been a month and still wasn't able to activate it. The customer service is the worst. Full of foreigners who can barely speak English and pacify you with their horrible Customer service tactics. I am highly upset with this company. Will not be using them again. I don't understand how they are still in business.

I have been trying for 6 weeks. They get this phone working properly. Your phone is not compatible, the wrong IMEI number that you have to return the Sim to the original phone or for the original Sim back and phone and a brand new SIM card that I received from TracFone. I still have no internet access. I have literally spent that 20 hours trying to get this phone fixed. I've been trying every single day for 30 days and it's 25 minutes with every time there's no way to bypass that. I have been promised a call back I have been promised, I have never received a call back yet. It took one week just to get the phone to work at all so I'm currently in the hospital recovering from major surgery and I need a phone. Please heed my advice and stay, although they are the largest cell phone carrier in the United States they have the worst customer service. They have the absolute worst setup for going up a tier. Heed my warning or regret your choice!

What a terrible company. Service goes in and out over the year. They used to be good but lately they have not been good. I am just switching to Mint. They used to be so great but like all good things they have turned to crap. The phone rep half the time is not trained on what to do. so I have called them 6 times to try to transfer my number but I get a different answer each time.

Stay away. Awful company. Confusing instructions. Money grubbers. Bad customer service, if you do get a live person rather than the dumb robot. Then, when the rep can't solve the problem they'll hang up on you. One of the worst wireless companies.

I purchased a flip phone with a pre-paid plan through Tracfone for my son, and provided my credit card to auto-refill the phone every 3 months. The phone accidentally was destroyed in the washing machine. When I called the company to try to cancel the service, they took me through this complicated "verification process" that involved entering a 4 digit pin (which I successfully provided), and then either receiving a text on the phone (impossible, since the phone was destroyed) or alternatively, verbally providing 2 frequently used outgoing phone numbers within the prior 60 days to verify the account. I attempted this process of providing frequently called numbers 6 times and failed their "verification" process repeatedly.

Upgraded my 12 year continuous Straighttalk iPhone to a new 15 ProMax purchased directly from them. The number transfer (old Tracfone to new ProMax) was completely botched. First, the new phone could not receive calls from any AT&T wireless customer- the other major carriers (Verizon, TMobile were fine). I'm not exaggerating- over 35 HOURS of tech support calls, escalated several times, mostly disconnected halfway through, multiple resets, eSim changes, switching IMEI's, etc. - nothing worked. They NEVER connected me to a network expert and anybody wasn't reading from a support script. They absolutely REFUSED to remove the carrier lock (I didn't have the phone for 60 days...) so I could try another service!

I have been a Tracfone customer for years, and was extremely satisfied with their phones, plans and customer service. I recently purchased a phone to replace my elderly mom’s TracFone. When the phone arrived it was a TCL phone, but included a Nokia back for the phone, which of course didn’t fit. I did an online chat with Tracfone, then got a call back.

My Tracfone service is a part of an upcoming migration. I have been trying for a year to get information about this migration. I can no longer buy a Tracfone that will work in my zip code. Customer service has never given me answers. They abruptly end my calls and chats. Very disappointed with their disinterest in my need to know.

I have been a TracFone customer for years in various different locations and have never had an issue that the customer service representatives, or website help couldn't fix fairly promptly. However! I recently (few days ago) moved to another state and discovered that the sim card I had was not offering great reception and so I updated all of my information in my account on the website and purchased another sim card which was supposed to offer better service in my new area. I received it reasonably promptly and this morning I installed it and went to activate it. Over two hours later, two live chats, and seven (yes SEVEN) calls later, I have told them to deactivate my account as I will be going elsewhere.

Talked to three folks today at Tracfone. I tried to inform them that the record of my minutes was incorrect. They said it was not wrong and hung up. I tried "chatting" with a rep and was informed that the machine which records the minutes did not make mistakes. She agreed to have a higher office contact me. The higher office informed me of my minutes which was still wrong. When I explained that was the reply from the previous two reps she hung up. No satisfaction. Guess I will live their machine's number with or move.

Tracfone debited my account 3 times in one day that was not authorized by me. Sunday at 8:36, 8:54, and 9:04 pm for services that their representative said was not compatible for my cell service. When I inquired about refunding my money, representative informed that they would only refund me 2 of the charges. I am enrolled and approved in Affordable Connectivity Program (ACP), which allows me to unlimited calls and text. I do not know why they are charging me and refuse to refund all the charges ($32.42). As told to me by the representative, "There's nothing I can do about it." I consider this to be fraudulent, unprofessional, and unethical behavior.

I was trying to activate my wife’s SIM card that’s through Straight Talk Wireless. I bought my SIM card activation kit at Walmart for $37.68 all together. It came with two SIM cards and an activation PIN number that’s worth $35 dollars. I called in the first time at 5:18pm CST and got hung up on while on hold. Then I called in at 5:27pm CST and the lady on the phone yelled at me for using SIM card B that is apparently for AT&T and I was suppose to use Sim Card A. We got into it and then she hung up on me. Then after that I spoke to 9 other representatives on the phone and they all hung up midway through when trying to activate my wife’s phone. I was told conflicting information the entire time. A list of some of the things I was told.

A few weeks ago, my wife purchased a Samsung phone from Tracfone. In the process of transferring her data and activating it, she discovered the phone would not complete calls to Verizon customers with Apple phones, which constituted many of her contacts. She called Tracfone customer service several times to find a fix, only to be humiliated, frustrated, and stressed. The first person gave her a process to try to fix the Samsung problem and promised to call her back in 30 minutes to make sure it worked. It didn’t, and she never called. My wife tried three more times with different company operators who offered three different fixes, all promising to call her back. Not one of them did!

Save yourself time, money and frustration by NOT enrolling in TracFone products or services. The phones that I have purchased from Tracfone only last a few months and then need to be replaced. I had insurance in the event the phone decided not to work. They stated that I must return the phone before they can replace it. So they send me the information but I could not use any of this information as it would not print the shipping label, or could not use the invoice number to ship UPS. They had to physically send to me the shipping label. Once I received it, I took it to UPS to ship in which it did reach its destination, however, I never received my replacement. This happened to me twice already.

I have been trying to help my aunt port out of Tracfone to a legitimate provider for a month now. They have told me "all you need to do is wait for our system to send you a transfer pin," which never comes. Also their estimated wait time is 80 minutes for them. When you consider their phones have poor service quality to begin with, this is ABSURD. The better business bureau should immediately disband them for these clearly PREDATORY tactics. My aunt has severe medical issues and needs to contact doctors (which is a struggle at the minimum on their network). Worst customer service I've ever seen in my life and predatory systems that bank on their own inefficiencies. It's honestly insane they still exist. Again, the BBB should seriously look into disbanding them immediately.

I upgraded my Samsung J2 phone to a new iphone 11. Love the phone. Activation nightmare. After multiple calls to customer service, and multiple calls being dropped, repeating the varied procedures multiple times with no results. I spent three days without service. I had to buy a new service plan. I do not recommend Tracfone. Customer service is the worst.

I was a customer with a flip phone for 20 years. But in the last 6 months, they kept shutting off various services, like MMS, then text then even voice calls. I would get their customer service to repair, but a couple weeks later it would fail again. This went on for months. I decided to switch to Verizon. That's when I discovered TF LOCKED my phone. 1 day to get that undone. Now they are blocking the transfer. And even though I am verified by them, they insist on texting a code to my old number, which of course doesn't work anymore cause I'm on Verizon. No amount of pleading worked.

Used TracFone for years without any issues. Then my minutes disappeared, couldn't receive/make any phone calls for a month, and customer service was no help. I called (using another phone) three times, and got a different story each time. Tried chatting online, and wasn't able to get anything definitive. Was promised multiple times my issue would be escalated and I'd get a call back, but never got anything. TracFone used to be extremely affordable, but now it's cheaper to go elsewhere.

Horrible experience. Waste of money and time, do not deal with TRACFONE period!. I even called them and asked for my money back, I purchased a SIM card and airtime on it and they kept asking me to add airtime, I need just my money back.

I had a Tracfone account until December of 2022, so I had a Tracfone phone, my computer was hacked in January 2023, so I cancelled my account, although they said it had already been cancelled. This month I purchased a new sim card and a one-month plan, I wanted to see how easy it was to work with, before I purchased the plan for one year. I am glad I did, because I am only out the one-month charge.

On 8/21/2023 I printed out my Tracfone stored up years of minutes, texts, data and service end date of 4/8/2027. I called Tracfone to port a Visible # to my Tracfone. I spent 3 1/2 hours on the phone with them on 8/22/23 trying to get everything back on my phone. They said they could not find anything. They deleted/stole everything and refused to give me back my stored up minutes/text/data and service date. What a scam company.

Just trying to reset my password on a prepaid phone, let's put it another way, 200 characters aren't enough. Continual childish behavior, serious security issues, waste of money. If it were my business they would be fired. Verizon should hang their head in shame.

I have use Tracfone wireless for a while now and I have had no issues. I have had even less issues when I switched from T-mobile to Tracfone. It works as needed but there are quite a few towers that don’t support TFW but that is usually not a problem.

I don't understand all the negative reviews. I can't speak for their phone purchase program since I had my own phone when I joined. I was an AT&T customer for years, and while AT&T service is great, their pricing isn't. I personally believe that AT&T is guilty of false advertising. I have NEVER been able to get any deal they advertise. It is always much more than what they advertise. But, it is a big company, there is no fighting back.

When I renewed my service plan online, I noticed that they tax me at a rate of 8%. I reside in Delaware County, Pa. The tax rate is 6%. I attempted to call customer service but that was a waste of time. I then went online to chat with a rep named Marjorie, she was as rude as can be, when I informed her what happened. It may seem like a small amount to one customer, but if they do this to everyone, a Class Action lawsuit should be considered. When you checkout please check the tax amount on your purchases.

DO NOT USE Tracfone!!! My plan was set to expire in November 2023 and currently had 975 min, 822 texts, and 1.01 gigs of data remaining. Knowing I wouldn't use all of that, as this is a backup phone for work. I purchased a 1 year extension on May 20 carrying me until Nov of 2024. Out of the blue the other day I get an email stating my service was set to expire on July 29 unless I renew. (Where did that date come from??) So, I called Tracfone yesterday the 29th and spoke to Victor (Employee#518484) who assured me he had set my phone to reflect the correct expiration date 11/20/24 at midnight. I wake up this morning and you guessed it NO PHONE!!! Tracfone just stole $80.00 from me. The employees outright lie to get you off the phone!

I’ve been happy with Tracfone for over 20 years. Since Verizon took over they have deactivated me three times in the past two months, even though my service ending date was 11/2/2025. Every time I checked my balance the date kept changing adding another year, etc. I called several times to have it resolved only to have it add another year to my service date. But, I was deactivated saying my service ended. Come to find out they said I was under Safelink, which is a government assisted plan. I do not and never qualified for safelink!!! I tried to explain they have me mixed up with Safelink when I’ve always had Tracfone.

I joined, because it is linked to good service providers!! But after many issues with customer service, I decided to go to another provider!! After I canceled my account with TracFone, I started getting bombarded with multiple texts, all at once, non stop!! I tried texting stop, many times, but because the spam texts were coming constantly, I ended up removing sim card and shutting down phone!! I transferred my number to the new provider, and when I tried to switch the phone, I ran into even more problems!! The customer service tried very hard not to help, they refused to give account number, even though they just gave it to me 2 days earlier!! Now they said they couldn't give it to me!! They said they would email my code to unlock my phone, but they refused to verify my email address!!

I have been a Tracfone customer since 2005. Rarely had a problem but when I did, customer service went above and beyond to remedy the situation. Once Verizon purchased Tracfone service has been iffy, and Customer Support is nonexistent! They are belligerent twits getting paid to lose customers in droves.

I cancelled TracFone several months ago and just realized they keep charging me. I have the phone recording of the guy saying ok it is cancelled. And yet they continue to take money from my account. Just be aware once you sign up for TracFone the only way to cancel is to cancel your card.

We have been TracFone customers for 10+ years and recently decided to move from Android to iPhone. We bought an iPhone Apple 11 from TracFone for $267.00. We contacted Tracfone to switch service from Android to Iphone via tech support and after multiple attempts of doing the same thing over and over (removing SIM card and reading the numbers back to support) they were not able to activate phone. We were passed on to a supervisor who had us do the same thing, remove and read SIM card numbers to no avail. I asked the supervisor if I could return the phone and send it back and her quote was "we don't do that". I contacted Apple tech support and they contacted Tracfone for a 3 way call to help fix the problem.

I've never dealt with a company more mismanaged and difficult in my entire life. I tried unlocking my phone (their website states phones automatically unlock after a year, that was a lie) and an easy ordeal turned into two full days of constantly calling customer service reps that DO NOT understand how phones work, or unlocking. At one point one of the reps told me to contact Apple to unlock my phone?? And they claim to have sent me multiple emails to help unlock the phone, and I never received not ONE single email. Not to mention, when swapping my number to another carrier TracFone had input a random zip code onto my account so I couldn't switch the phone myself. Overall, the experience is absolutely terrible and I do not recommend this company. It'll save you money upfront, maybe, but once you try to leave it'll be the biggest headache. You have been warned.

I lost talk and data so I logged into my account and brought up account balances. I took a screen shot of my balance, data 20.47 gb, talk 19602 min, text 19885 min. I then placed my call to Tracfone customer service. They had me do there routine follow trouble tree. They then asked me to reset my mobile network and restart phone.

I have used TracFone for about twelve years, but for the last six weeks, I have had no service. I have spent hours on the phone to no avail. I will have to find a different service. The customer reps are not effective. I wish this wasn't so.

Lost my wallet, got a new card and updated payment which showed approved on my account; however, the day prior they froze my account and directed all my outgoing calls to customer svc. Explained the situation several times (even telling them that I had fallen and later found out I broke my elbow and cracked my knee and I was trying to call someone to help me :-() - after 13-20 agents and over 9 hours later (imagine having to do this using chat and trying to type w/ one finger on my nondominant hand), I was able to make a call. Completely unacceptable. I was so dissatisfied that I canceled svc and ported my number to a new carrier. So - now they tell me that I needed to call them before I ported and ask for a refund on my account. So - I paid for svc that I never received.

So I purchased the Unlimited talk and text with 3gb data plan for $25 a month. Keep running out of data when I know I barely used any data. Keep having to contact them at least once a month. They always tell me "You're out of data. Buy a $10 top-up card" and I tell them I KNOW I am not out of data. After a few calls I find out I am somehow on a "Promo plan" which offers Unlimited talk and text with only 2GB of data. This "Promo plan" isn't even offered in their store! How would I have purchased that? And even if I could, WHY would I purchase that when I could get 3GB for the same price? Ugh, anyways after a few calls they usually connect me to a manager or tech guy or something who actually seems to know what he's talking about and resets my service so I can use my phone again. Would definitely NOT recommend TracFone. I am going to switch my service provider when I get a chance.

SIM card never arrived. Wasted half a day trying to figure out why….As they planned one call back after another. I think they were hoping I’d just give up. Language ability of reps was borderline. Ability to help next to nil. Finally said they’d send another card, after hours of this, but sent no confirmation of any kind regarding this. One week later and no SIM card still, I called trying to get a refund for the $20…Torture though I knew it would be. The whole planned phone call thing began again…Waiting by the phone for them to call back. In 15 minutes, in 30 minutes. Only to be told again someone else would call back in 15 minutes, in 30 minutes. Don’t go near this company. This company should not be allowed to exist.

Bought Samsung A-53 Galaxy from Tracfone about 4 months ago. Customer of Tracfone for about 5 years, but never bought a phone before. Several months ago I started to have problems and then completely lost the ability to make calls. I get a recording which I believe is coming from Tracfone but they won't confirm. Just ignore the issue. Can't get it fixed under warranty because I bought from Tracfone. There is a recording from Tracfone saying they are undergoing some changes which will conclude on June 23rd. I believe but do not know that my problem is that I have a 5G phone and TracFone has no one in my area that can handle my calls. Their customer service is miserable at best, nonexistent is more accurate.

Updated on 06/15/2023: This company is the worst! The customer service is horrendous. If you made any complaints then they will erase your balance so that you would not make any phone calls. This company manipulated your balance and account to prevent you from making any complaints and calling their so-called, no-help, useless representatives, and managers. Be prepared to waste hours and go through 6 representatives before you get to the one rep that actually knows their job and how to do it. Their representatives refused to switch you to a manager so you could explain what happened. Then you might get someone if you are lucky who claimed to be a manager and if you ask to speak to their supervisor and they claimed they are not allowed to transfer calls.

Frustrating hours on the phone and they couldn't bring along my old phone number. Never got any service, don't recall choosing automatic payment, but they had my credit card number. A rep later assured me the account was cancelled, but they kept charging my credit card. Out $100 +, must cancel my credit card, because no matter what their customer service tells you, they're likely to be wrong. There are better and cheaper companies out there, ones that offer unlimited talk and text instead of a Mickey Mouse minutes plan, ones that hire American workers. Do your research, it wouldn't be right to seem to be placing an ad for one here. Maybe a hint... if you find one beginning with the letters Tw, check them out.

I bought a TracFone. It died 2 months later, they promised to replace it 6 or 7 times over the next 7 weeks, they never did. What got me was the that they just didn't tell me they where not going to replace it instead of many hours on the phone and nothing but lies.

The card I bought at Wal-Mart was supposed to give me one month of unlimited service, but it did not work. I called customer service and there was nothing they could do. Just too bad, your money is lost!!!

My Elderly mother's service ran out so she bought a new phone with a year service plan and we called and tried to transfer her old number which they refused to do without buying a service plan even though her new phone had a year's service includes, which stinks but that's not why they get 1 star. The 1st call the man refused to switch me to a manager so I could explain what happened so I had to hang up. The 2nd call I got someone who claimed to be a manager and I asked to speak to her supervisor and she claimed she is not allowed to transfer calls. HMM a manager that cannot transfer calls interesting. Long and short avoid this company if you can. Your blood pressure will thank you.

I have been a Tracfone customer since 2000. I have had several different phones during this time because the phones have become outdated and they can't be supported. I have gone along with these changes even though I have not liked the upgrade in the phones. In this 23 years of Tracfone service, I have nothing but problem, after problem, after problem with customer service. There are too many problems over the years to go through.

Wanted a second phone for talk and text only and bought a phone from Tracfone and enrolled in a talk/text only plan. The very next month they said my credit card was expiring soon and I needed to update the card. Well, it was 4 months before the expiration date on the card and didn't have another one to provide so they deactivated my service. Didn't really care because I wasn't using the phone much anyway. So they kept charging the same credit card that they say was ready to expire and have done so for the past 3 months. Can't get a straight answer from these idiots and no help is to be found. Some are so bad with the English language, it's impossible to communicate. I hear they're getting swallowed up by Verizon but until it's official, avoid this company at all costs.

For 2 months I have been calling and emailing because the phone they upgraded died after only 10 months. They keep promising to replace the phone but 2 months no phone. Standard answer is wait 3 to 5 business days. If I hear that one more time I will jump off a cliff. I have 8,200 kpoints that cannot use. Everyone is a supervisor and no one has a supervisor, and they are all waiting for the warehouse who no one controls. Still no phone. Account expires 7/14/23. I think they are waiting to make me lose the points. They keep saying once we get the phone they will extend the account but I can't believe anything they say., Do no use this servcice.

When trying to get a new changed phone number on a separate phone on a cell phone and not to a home phone, the Tracfone representative messed up my phone number to merge to home phone and it messed up my numbers to be separate where I was needing that to be a back up phone, not the same phone to two separate phones. I've been on the phone with TracFone over 1 hr 30 min and it merged to my original phone company and now I've been trying to get my home phone back to be separate from cell phone. I don't think they understand ENGLISH nor do they know what they're doing at all and messed up royally on my phones.

TracFone Wireless provides basic cellphone services. While their pricing is affordable the phone service itself would at best be described as adequate. Their customer service however is nearly non-existent. Be prepared to waste hours and go through 6 representatives before you get to the one rep that actually knows their job and how to do it. Shout out to Alejandro probably one of the only reasons TracFone still has customers and undoubtably underpaid. After all if they treat their customers this poorly one can only imagine how they treat their workers.

My Tracfone recently stopped working. I bought a new phone from AT&T with the intention of porting my existing number to it. I've spent almost 3 hours talking to 4 different Tracfone reps and they still won't allow my number to be ported. One rep said he'd escalated my case and someone would call me back - they didn't. Another hung up on me after more than an hour on the phone. They sent one pin by email that didn't work. Nothing they try works. When I ask to talk to a supervisor or have my case escalated, they say they can't, and there is nothing more they can do to help me. This has been a nightmare, and it looks like I will have to start with a new phone number, which will be a HUGE inconvenience.

Trying to save money and purchased Tracfone, phone will not work out of box..After hours with customer service still no service? No refunds, throwing new phone away, hard lesson learned trying to go cheap with Tracfone..

Please be aware and read all the reviews. Refused to refund monthly enrollment fee after my dad had passed. Refused to allow me to speak with a manager. Spent 60 minutes trying to explain our situation and received zero help.

I bought a TracFone through their website and here lately when I tried to make a phone call or when someone tries to call my number, they hear that my phone has call restrictions (WTH). And when I try to get in contact with tech support and provide them with an alternative number, they say that they will call back in 15 minutes (well they never do), and when I am chatting with them on the TracFone App, they tell me that they got the problem fixed and for me to reboot my phone (I don't know what planet they are on), but my problem isn't fixed... And then I get a text saying that they tried to deliver a text, but my account has been deactivated or doesn't have enough funds (funny thing is my account service doesn't expire until the 12 of June)!!!! MY ADVICE IS TO STAY AWAY FROM TRACFONE, THEY DON'T CARE ABOUT THEIR CUSTOMERS!!!

I had to borrow a phone to call customer service because my phone was completely dead. I couldn't even get wifi on it. I used my friend's Tracfone to call, which is in the same house, so the issue was not having no signal, which Tracfone stated was the problem in their response to my BBB complaint. Calling customer service required being on hold for extended periods of time, being disconnected, calling again, then speaking with someone whom I was unable to understand. Called again, and another person answered, and that person was also not understandable.

This company is the worse! The customer service is horrendous. Don't waste your time and money. They will not help you, they will not let you speak to a manager or supervisor. They do not let you make returns if you are not satisfied with the purchase. BUYER BEWARE!

Bought dysfunctional phone from TracFone on ebay. Instructed to UPS it to get replacement, mailing paid by TracFone. All the reps either hung up on me, or demanded call back number. Only one was able to transfer me to Tennessee warehouse mgr & TracFone. I was on disconnected call and would not dial out again. I have wasted HOURS every day this week trying to find out Where is my phone replacement?!! It has been a nightmare!!! PLUS TracFone didn't transfer talk & time from account of prior number I used on a broken TracFone to another new TracFone!! After half a dozen reps said they did!!!

I was a customer of Tracfone for many years. When they merged with Verizon, I was sent a Verizon Sim card to replace my Tracfone Sim card. It never worked. Me & my husband spent over 9 hours on the phone with Tracfone trying to fix this situation so I would have service on my phone. All I did was get transferred to different reps every call, with no one helping the situation. I finally opened a report with the FCC to help because at this point Tracfone could not give me service (no incoming, no outgoing calls could I make, no internet....nada) yet they also could not release my phone # or provide me with a passcode to have my line ported to another carrier. They would not refund any of the minutes I had on the phone despite Tracfone not being able to give me any service. I still cannot believe that they would not refund me when it was solely their fault I had no service at all.

I have been a Tracfone user since they came to the US. We have moved several times. Their phone service has greatly improved over the years. We live in a very rural area and up to about 4 yrs. ago could not get reception at the house (everywhere but). Customer service used to be very good as well. Not so much now. I tried to log in to my acct. twice only to be told my password was invalid. So, I reset and still no luck. Clicked on live chat. Twenty minutes and 2 verification codes later they said I would have to call Customer Service. Jumped through a few hoops with the next guy who started giving me a bunch instructions. Said he couldn't just send me a temporary password. My hand's in cast and I'm tired. Will be shopping tomorrow.

I used Tracfone for years with a relatively positive experience. The big problem was the network. Told them for years that Verizon doesn't work in the rural area where I work. Any CDMA phone got one bar if I was lucky and no service much of the time. So I always bought GSM phones. But now Tracfone has partnered with Verizon and we were forced onto that network which I kept telling them doesn't work here. There are other low-cost services that allow access to better networks, so I'm sure I'm not the only one who left Tracfone to get a service that would actually work. They limited themselves to a narrower customer base. I now have an AT&T network service that's working great and very inexpensive with no contract.

Paid $199 for a one-year plan of 'unlimited' calling/text included in price, per description. One month plus + 3 days BEFORE stated on home page and payment records -end of service - 'unlimited' calls are recorded at [0] remaining. Not the definition of 'unlimited' to be found in Websters, Concordia or any other possible version of dictionary nor fact. The person on customer service was an utterly pointless experience. Could not justify how 'unlimited' could run out before end of service date. She said she was 'connecting' with persons 'higher up' and literally just putting her headset on hold and returning to repeat same nonsense.

I bought new 1-year airtime and 2000 minutes. It appeared at the Tracfone app but it stayed the phone is inactive. When I called somebody it said only the old, left 60 mins. So I asked an American friend to call the customer service, because my English is not so good. We spoke to 3 different representatives. With the first one we spoke about an hour. Then he told us he has to find out the problem, he will call back in 20 minutes. Never did.

Canceled subscription w/ 6 months remaining & cannot obtain refund. They ask security ?'s which I know are correct & they tell they are incorrect. They just are trying to keep customer's money. No recourse.

I was promised that I could edit my own profile. NOPE. One agent said she'd changed my profile info for me (after 40 minutes on the phone) and the incorrect info is still there a day later. I hear either "our system is down" or "that part of the webpage isn't working right now." How do these people stay in business? I have no coverage where I live. I could give this phone away to a homeless person, and he'd give it back. Utterly useless. I had a problem while in roaming mode, after TWO WEEKS of calling and waiting for a response, I actually solved it myself. Until then the phone didn't work at all. It didn't work when I needed it most, a family member was hospitalized out of town and I couldn't use the phone at all. Not dependable, not convenient, agents can hardly speak English, the info they convey is inaccurate.

Trying to port my cellphone number to a different carrier. Tracfone says I have to give them the account number to do it. On my account page the number shown as my account number is not correct. So I called Tracfone to get my correct number. They verified I was me through text code confirmation and 20 questions. After which they told me they could not tell me my account number. So, I can't port my number without the account number which they have but will not tell me even though I called them from my phone and they verified I was me.

I have two Tracfone and find the cellular service adequate for my needs. I called into Customer Service to ask two questions.

Between endless transfers, it takes hours for them to understand and accomplish what should be rudimentary for agents working for a cellphone company. Tracfone has the worst customer service of the cellphone providers I've used. Chat is unable to help with most issues. The call center hires people who don't know what they're doing and don't care, and it's all done overseas - possibly with bad training and very low pay, so that the caller is stuck with the worst, most spiteful, slowest of customer service representatives who may not even speak the same language well enough.

Customer service reps are great -- but they try and try to help you for a service that just doesn't work! I tried for two days with customer service reps to troubleshoot the problem, and nobody could solve it. I was never able to get mobile data to work. So my one star is for the reps, but I can't give any more stars to a company that sells a product that is so overwhelmingly faulty.

The phone's SIM card will not connect to any cell network. The website support page shows errors, but won't work. The call center kept asking questions like "how many bars do you see on the phone?" This despite my repeatedly telling them it was not connecting to a network. I finally got to a second level technician, who asked more questions like "how many bars do you see on the phone?" Finally, when the tech could not fix the problem, I was told my account was still activating and this could take up to four hours.

Renewed my prepaid phone service just to have it not work since "reactivation." Used their website chat service to try to get help - got walked through a tedious "troubleshoot" process where they talk down to you and treat you like an idiot. When the process doesn't work- because their service doesn't work- they tell you they have to escalate the issue and will call you back: and they never do. So when you call them, they walk you through the whole "troubleshooting" again- the whole time being condescending and sarcastic and then asking you why YOU're giving them an attitude when you get upset with theirs.

I called to cancel my spouse cell phone he uses house phone now. Cris customer service was professional kind, no pressure on keeping phone. She's an asset breath of fresh air. Cris literally made my day.

DO NOT waste your money with this company. Have had this service for a few years for my children and elderly mother. Transferring phone to another carrier has been a nightmare. We have been dealing with customer service for two days which they assured us it would only take 2 days to unlock the iPhone we’ve owned for several years. Customer service agents quote wrong prices to unlock phones. Was told $20 and then charged $25. After the two days phone is still not unlocked and they are saying we need to wait another 24hrs. When you ask to speak to a supervisor to file a complaint the agents say they are not allowed to transfer to supervisors. It’s part of their policy. Tracfone has taken my money, not unlocked my phone allowing me to go with my primary carrier. Do not waste your time with this company. Out of all the years I will never advise anyone anymore to use this company.

I am a long-time TracFone customer. After becoming a widow, it was an affordable way to keep a cell phone. I have been with them long enough to think they should appreciate my feedback. In the past month I keep losing my connection. That is the only message I get: "Waiting for connection." I do more texting than calling, because it is cheaper. I can keep my costs under 100 dollars a year. If you want cheap this is the way to go. They are problematic to deal with. They do not respect my time at all. I have spent hours and hours solving issues with them. This new serious connection problem is a safety issue. I have notified them by phone and email about my loss of connection lately- no response. I have a good friend who has switched to ** in the past few months. I am waiting to see if my budget straightens out and I may do the same thing.

The phone portion of my cell phone stopped working, both outgoing and incoming calls. I called Tracfone, and after 3 phone calls and 2 transfers I get someone who says they see the problem and they have to do an update to my phone. They said turn off the phone for 20 minutes and then turn it back on and it should work, they said they would call back within a half hour to check the status. No one called! The phone didn't work, and the best part is 3.1GB of data disappeared, 7000+ Text minutes disappeared, and 6200 minutes of talk time disappeared! In spending literally hours trying to get my data back, all they could say is it's at zero, and that's that! They reset my account and refuse to do anything about it. I was with them for seven years...

I just (Oct 2022) bought a Moto G Stylus from Tracfone and paid $50. A very fine phone, in my opinion. When you call TF service, the reps are in India. I have had nothing but great help. You must understand that English is not their native language. If you treat them with respect, they'll return with respect. I'm not the guy you'll ever see with a cell phone on his face while walking down the street. Nor in my car. I pay $7/month each for 2 phones. I've paid Tracfone a total of $2520 for 15 years of service. Also TF uses Verizon towers. In order to be a successful TF user you've got to have the ability to think for yourself. IMHO, the negative reviews are from people who rely on someone else to get through life.

Tracfone is the cheapest service available. If they had better Customer Service, they'd probably charge more money. There doesn't seem to be any accountability. They are very poor at figuring things out. Also, they talk fast and don't use the English Language like they understand it correctly. Plus, they lie. I put up with it because it is the cheapest cell phone provider. If they don't know or understand a problem, they lie and try to get the customer which I am, off the phone as soon as possible. I write "they" because "they" seem to all suffer from the same lack of ambition to solve problems. This is a training and management problem. I don't know how this affects their business. That I was in charge of training them and overseeing their calls I'd dump the slackers and give a raise to the rest and instill some pride and work ethic of which they are greatly lacking.

My internet has been cut off more than three times to get me to call in so that customer service can say rude, inappropriate things to me. The fact that I couldn't use my internet to take my classes made me call the federal trade commission. I don't recommend using Tracfone services to anyone for any reason. If I had recorded the conversation I would have some proof but. This company is a ripoff don't use internet service from here. It won't stop and it has happened the three times that I have called in. Thank you.

Back in October I had purchased a Samsung S22. The phone did not work properly. Straight Talk/TracFone told me there was nothing they were going to do. Talk to Samsung. They had me take it to a licensed Technician. He said the phone does not work proper. Get it replaced. I have dealt with customer service. The head of the service Freda ** will not return calls. I have filed a complaint with the FTC and the BBB. They did absolutely nothing as this lady said she could not get ahold of me. They have my phone number and I proved that they have called me several times and I have Communicated with them. They will run out the time on any complaint so that it shows that it has been closed. Do not be fooled by these people. Complaints are not closed with satisfactory result. They say they will send a new phone but they never do. I would say go with a different company and save your money. Don't get scammed by these people.

Totally inaccurate account, very difficult to refill, impossibly useless service (despite years of good service), difficulty placing a review, no longer worthy of my trust, cutting service when I still had plenty of time & data, etc.

I got a Samsung AO3s few months ago. Early on it showed very few icons, but the telephone function was very good. Eventually their phone support children from somewhere in/near the Pacific Rim told me it couldn't be fixed, send the phone back. Instead, I guessed that icons didn't show [& couldn't be accessed, even though they were already on the phone], because early on, I had set it in a dark mode. I had no data, but somehow I was able to turn off the dark mode and after that the many other ICONS showed and everything worked and things were fine for a few weeks.... but... not so fast!!

I purchased a Motorola smartphone from HSN home shopping network. This deal included 1500 unlimited TracFone minutes. I also added more minutes and had 3000 unlimited minutes saved for emergencies. I must also mention that I was paying monthly for unlimited service. This was also deducted monthly. Recently I updated my TracFone and it no longer allowed access to the internet or my Yelp account, etc.

I was supposed to get triple minutes on my account, and a manager named Patricia was disgustingly rude, the worst agent I've had to deal with from any company. She actually argued with me and started yelling at me that she couldn't fix the issue when I only received 60 minutes (which should have been 180). My text messaging wasn't working either, another issue she was clueless about how to manage. She said they'd call me back, which they never did. When I asked to speak to her supervisor she said she had none, that she was as high up as I could go, which is a direct lie. Completely incompetent and vile.

Have been using Tracfone for maybe nearly 15 years. Never had much an issue till recently (last week to today). I barely use the phone; either voice or data. Almost never use text (sms). I only use data sporadically when I am away, but typically for things like email, gps, etc, which consume very little bandwidth. Last week, after a system update (to android 12) over the air pushed to my phone my LTE data (or internet) simply stopped working, so I had to call Tracfone several times to address the issue:

I purchased a phone. Two or 3 days later saw another one I would rather have. I contacted the company and they told me there would be no problem to return it and if needed they will send me a return label. There was no return label. I called the company and 2 different workers said they would email me one with instructions. I never received it. Called a third time and the worker said to just bring the box to UPS. Needless to say, it wasn't the way to go and $23 later on my own dime I returned it. UPS tracking information said they received it. However, I still didn't receive a confirmation from them about getting it or a return. This company is runned by thieves and liars.

Had my phone cancelled while deployed. Title sums it up. I called to complain and they laughed at me. I understand if I didn't use my phone and they had to give the line away. What really ticked me off is that I asked if they could at least put the remaining minutes on a different phone and they said no.

Eventually after a week of calling and being on hold they managed to inactivate my phone and lose all my accumulated minutes and texts. When finally the number was changed I lost the aforementioned and started over fighting with people, call after call, I gave up. Not worth the stress. I rarely use the phone thankfully so buy 60 minute card every 3 months, Profoundly frustrating company. I am sure the employees mean well and I doubt it is their fault. Awful service by polite people.

I have been a customer with Tracfone for almost 10 years. Every year in June I add $100 and get Triple minutes and texts plus my minutes and texts rollover. I currently must have about 7000 minutes and texts available to use. I don’t have much data, since I mostly use Wifi so it also rolls over. I live in Canada and since about 2015 have been a snowbird.

After a full weekend of fighting to get my number back that they took from me in the middle of the night they've offered me a month of free service then shut my phone off. It took a full week of calling everyday to get what they had promised me. Them and SafeLink are terrible.

For the last two weeks, I asked them 3 times to unlock my old iPhone SE that I used for over 2 years. They told me I'll get a code to unlock it. I never did. I called again. They said it is already unlocked. They keep lying. They have lying, horrible, incompetent customer service.

I have been Tracfone for about 8 years. I guess they decided to deactivate my phone right out the blue. I tried to chat with these people and nothing happens. They keep wanting to send me a code to a non working phone. They are the most disorganized service I have ever encountered. They will not send a email with the code so now I'm stuck waiting for a friend to come by so I can get this resolved. I have a feeling I'll have to find another carrier.

I have a new Motorola Android G7 cell phone that is around 5 months and a half old. This phone is covered with the company warranty. My cellular phone device doesn't have good coverage in certain parts of New York City, sometimes I'm not even able to dial calls or receive calls in certain areas. There is also something wrong with my phone screen.

I have used Tracfone off and on for over 20 years, happily, without issue and reasonable customer service! HOWEVER, in the last 2 years things have changed and Tracfone has simply failed. Tracfone has become a customer service nightmare, problems redeeming airtime cards, the website often has issues, chat support is available 7 days a week...BUT often it's NOT actually accessible. IF you need support be prepared to be for a headache, to be transferred MANY times and stay on hold for hours upon hours WITHOUT resolution! Customer service will flat out lie to you on the phone to get rid of you: Example: "no problem, absolutely we can do that, I just need to transfer you to the correct department." Then with the next transfer or call the new representative has to tell you, "No. We can't do what you were just told." Tracfone has become a bad joke! If you need to EVER contact support don't get tracfone...even "limited" support services like Mint Mobile are better!

I signed up with Tracfone for the lower cost, but what it cost me in stress was not worth it. Every time I tried to use the website to add data, I had problems. Often I could not complete this task. Every time I called customer service, I got someone reading from a script who could not answer questions directly. Frequently I would try to sign in and it would say my account could not be validated. Or you sign in, and then try to add data, and then it asks you to sign in again, but then it doesn't work. Customer service could not resolve this after hours on the phone. I just changed to a different company, and it took me 4 hours to get my phone unlocked and port the number, mostly because of Tracfone's obstructive policies. They don't provide you an account number. Instead, they use the phone's IMEI number. They refuse to tell you this number. They send text messages that contradict each other. I have never had a worse experience.

I had been a customer of Tracfone for over 20 years. Recently I experienced difficulties with my phone and I had to send it to them for a replacement phone. They received my phone on September 30th and I was to expect a replacement phone in 3 to 5 business days. I made numerous calls to their customer service number and was told that everything was on track to receive a phone in 3 to 5 days. More time passed and I kept calling to try and find a status of the replacement phone. Nothing had been done. All they could do was note the file and then tell me that it should be 3 to 5 days. I spoke to their Corporate office on October 13th and was informed that a step was missed, nothing had been done, but they would note the file and expect a phone in 3 to 5 days.

My dad has been a TracFone customer for 20+ years. They tell him they can't service his old phone so they send him a new phone. Spent 3+ hours with customer service trying to get it to work and still nothing. I can't get his account verified and they have been zero help. They won't allow a refund of his minutes he can't use either. Save your money and go with a better provider. If I could give a negative review, I would.

Cannot connect to Basic International. On phone this weekend for over 7 hours to several representatives with no solution. Three even said I needed to buy a global plan to dial overseas. (Not true. Yearly plan includes Basic International.) Who can you contact in this company to solve problems? Tracfone used to have acceptable customer service but not anymore. Avoid.

I bought a Tracfone in August and in just 2 days it stopped working. I immediately returned it, but every time I call customer service to get an update as to when I will get the phone or a comparable replacement I get lied to. "It's being shipped tomorrow." "You will receive it in 2-3 days." "I will have someone from our executive resolution department contact you within 12 hours." Etc., etc. On and on. I mailed the headquarters in Miami a typewritten letter with all the phone info and my contact info and I didn't even get the courtesy of a response. It's now October and still nothing. I guess if you get a phone from them and it works, you're in business, but if you get a dud like I did you're beat. I would rate at zero stars but system does not allow you to rate below 1 star.

We have been Tracfone customers for 16 years, and it has gone downhill since then. Since Verizon bought Tracfone, there is no flexibility in service. We bought new annual plans, and they insist that we change sim cards to Verizon... It doesn't work at our residence. ATT did. When you call Tracfone, now you get people trying to speak English and they are difficult to understand. Time to leave.

1) Purchased phone with "what's in the box" description including a charger. None was in the box. 8+ calls over 2+ months to TracFone's numerous "customer service" agents resulted in many promises of "it will arrive in 3-5 days." It never did. Final call ended with agent saying that I would have to buy my own charger and that "there is no record of those conversations"!!! That's possibly true since there seems to be no documentation/record kept of the conversations -- I had to repeat the same story every time I called. The same agent asked me for any phone #s that I had contacted (possibly to validate the "will be sent" promise), and when I provided one with an extension, I was told "that's not a viable number" even though I had made contact with an agent using it. Several Tracfone-initiated call-backs put me on hold to "wait for the next available agent"!!! Was also provided with incorrect "ticket number" for the item.

I bought this Tracfone with a service card. Did all I was asked but the phone will only call out and not receive incoming calls, tried customer assistance. Got this girl who was less than useless asking me the number I was calling from time and time again, asking me what my last 4 numbers of the credit card I used and saying I was wrong, asking my last 4 numbers I had used and saying I was wrong! Saying she would send me a SMS and what is the code number that came through AFTER the call ended. I asked to talk to someone in the USA and was informed I would be called back within 2 minutes....2 hours now and no call. I will never use this company again.

I have been a Tracfone customer for 20+ years. Throughout the years I have upgraded phones with them. Recently my phone stopped making or receiving calls so I decided to get a new phone through Tracfone so I could keep my minutes. The new phone arrived in 2 days and then I spent the next 2 days trying to get it activated. Tracfone customer service is horrible, polite but incompetent. I was on the phone for a total of 4 hrs, transferred to eight different people, none of which could fix the problem. It was very hard to understand many of them and if you ask to be transferred to a US based call center they refuse. You cannot self activate your phone as the directions imply. Long story short, I will be using a different cell phone provider from now on - they have lost a long standing client.