Tracfone Reviews

I have a Samsung Galaxy phone that freezes up and then just goes berserk going to every app and just keeps going and won't let me stop it, it does it at random times and if I'm on data it won't let me get off, I talked to TracFone/Verizon about this and other issues I'm having and no one cares. So when it catches fire what will they say and do then,.

I needed to transfer my old phone number to my new number. However I had lost the old phone. After I got in contact with Marilie on customer support, we were able to figure out this big issue and successfully transferred the old number to the new phone. Marilie showed great patience and support.

I have been a faithful Tracfone customer for maybe around 5 years, I chose the autopay for the discount and so I didn't need to remember to pay the bill, I had the 60 day plan for 26.50. Was good for a few years, I accumulated a lot of roll over, then one day I bought an extra sim card for a friend I gave my old tracfone to, then the same day my phone was shut off, the new simcard was not even shipped yet and was for another person in another state, I didn't even use my account to make the purchase, in fact I used my other email just so there was no confusion and the friend wouldn't have access to my tracfone account, to make it right I was told I would now have service until 3-22-26 but on December 23rd it was deactivated, I called back like 5 times and even tried to chat, it was nothing but a nightmare,

My wife and I have been with Tracfone for over 10 years now. We are retired, travel at least 9 months of the year and have never had any negative issues with service anywhere within the US. Back in 2022 we were forced by outside forces to give up our simple flip phone and get a smartphone so we could access tickets, etc. on our phone. Tracfone was extremely helpful during our change over and we have had no problem whatsoever with their customer service. We pre-pay annually and the price for unlimited talk, text and the tiny amount of data that we require is literally pennies on the dollar in comparison to the plans offered by the "big boys". We would not even consider any other cell service.

You guys suck. I'm trying to add minutes to my mother's phone and get nothing but BS. I'm changing her service to another carrier once I get back to Indiana. Screw Tracfone! What a crappy service. Goodbye.

They ain't shit and don't buy the phones with the free year of service and have a problem because then they going to take their service back. I bought a new phone and tried to use my service. They made me buy another sim and everything, then they ported over my service and we I called, they tried to fix it and took all my service. This been since July. I just got the phone the end of May, now they say I have no minutes, the 1500 is supposed to last for 1 year.

Tried multiple times to login, tried multiple online customer service people, couldn't help. Paid for more service online line, took my money but didn't send no notice of service and locked me out of my account.

I have called for help numerous times. Every time I am told to turn my phone off & back on. Then I have to start all over again with another "agent" to prove who I am. I get improvement while on the line with them them back to undependable service. Each agent has a different excuse for the service & each time they personally will "fix the problem". Recently I was even told to go walk around in my yard when I want to make a call! Then the cause was leaves on nearby trees, now it's winter & I have no leaves.

Customer service put a payment of ours on a phone number that no longer belongs to us. They refused to refund the money since we did not have access to the account. Of course, we didn't have access, it wasn't our number. Depsite repeated conversations with customer service, all they could recommend was disputing the charge through our bank. Terrible service if they can take but not refund money.

Has to be the WORST cell company out there. It's hard to believe a company like this can survive in today's cell phone environment. Unless maybe you need a burner phone because you're doing some kind of nefarious stuff (and even then I wouldn't recommend trac.), should be called Trashphone instead. Rip you off on minutes, terrible customer service (just Google "traction reviews"). This company is stone age compared to all the other cell plans touted by the other known name providers. Save yourself the headache and though other plans available may be a tad higher, it's definitely worth going somewhere else rather than dealing with this borderline SCAM operation.

A good value UNTIL there is a problem. Their Customer Service is abominable, at best. My old telephone stopped working. I called to make sure I could transfer my telephone number and accumulated minutes to a new Tracfone and was told I could. I bought a new Tracfone and called back. The woman I spoke to did not know how to get the new telephone working. She, when I had a question, read from a script which had nothing to do with my question. When I asked to be transferred to a Supervisor I was told they do not do that! 40 minutes down the drain. I can take my telephone back for a refund, but will lose all the large amount of accumulated minutes that was paid for.

I too wish I could give less than 1 star. I have used TracFone for years. I buy a 1 year card each year and add minutes if needed before the years up. September 2025 they started deactivating my phone every 30 days and deleting all my talk, text and data which is normally in the area of 800 talk, 700 text and 3.5 gb data. I keep the data turned off when not using and use my home wi-fi instead when at home. I make very few calls and minimal texts. I have chatted with reps 5 times since September and as of today the correct amount of talk, text and data has not been added back to my account plus my phone is deactivated every 30 days. Every 30 days I have to chat with them and only one of the 5 reps that I talked to attempted to correct the issue.

Tracfone is OK for a Cheap cell.. Watch you minutes/texts/data carefully. They Will disappear mysteriously, support will not tell you usage history. But will graciously "give" you back part of the stolen. Website is a disaster, Something Went Wrong all the time. Support is instructed to mislead consumers to force Unlimited monthly rates. I believe Verizon is trying hard to get rid of the by the minute customer.

I have been with Tracfone for several years but switched carriers after not being able to access my account via computer anymore. Fewer and fewer options for obtaining customer service seems to be the rule since they were purchased, and I had a heck of a time getting necessary codes and account numbers from them in order to change carriers.

I contacted Tracfone by chat 2x. Phone once.. The phone app where you make calls is not working! First they wanted to do a factory reset and lose all my stored info..then they kept insisting features were working that do not. Then as a last resort return my phone and they will send me one later. I mean really.. Well they have lost a customer and every one else I can steer away from them.

Tracfone SUCKS. Try and get a balance at 611611 and get the run around.... They're trying to BURN your minutes up by calling customer service. DON'T USE TRACFONE. And you can't contact customer service neither.

Tracfone with Verizon sim card is no good. They lock the APN and when (not if) the settings get erased, you can't fix it and it's been a week now and they can't fix it either. I've been with them 7 year and used a AT&T Tracfone sim card with lots of different phones and never had a problem. Now they stop using AT&T and only use Verizon, and the APN is locked, so only they can edit are add a APN but for some reason I'm not getting the updates and they will not unlock the APN.

Tracfone is really terrible!! We bought a tracfone in Jan. 25 for the US while we were here in the US. We came back to the US in October and I tried to activate the Tracfone and we bought a $30 plan. I had to call the service hotline multiple times where the first time we were lied to that the service person on the line told us that the cell phone tower was down that was why after buying a 30 monthly contract our service plan was not working. The next phone call the service representative hung up the phone while I was on the line.

Purchased new TracFone from TracFone, phone received was defective. TracFone asked me to return. Tracking on returned phone shows they received 6-23-25, today is 10-16-25. I have no phone. I call TracFone service zero help, I just want a working phone which TracFone cannot provide. I'm at a total loss. No phone. Out all the money I spent.

October 14 2025 I contacted Tracfone 5 times on their chat line. Never did they help in any way!!!! I had to figure out by myself thank the lord. But they have lousy customer service on chat. You will lose many customers because of their inability to solve problems. I have a anxiety disorder and it did not help me. It made me sicker. Good luck to tracfone. May you get better or just quit.

TracFone is dishonest. I bought a monthly plan that has unlimited phone and text and 3GB of data. I bought it on Sept 14. On August 11 my phone service was cut off. I called to try to get it resolved. I am enrolled in their loyalty program. I had 1100 points this morning. When I called to complain about my phone being disabled they told me I had exhausted my phone service. I asked them how you can exhaust unlimited service. No response. They took 1000 points from my rewards to give me phone service. They are totally dishonest! I don't think anyone can understand English over there!!

20 plus year customer. I was refused a carrier unlock. They said because I bought 1 year plan on previous phone that was moved to the new one. Moving the remaining balance of a 1 year plan is the same as moving money or buying a plan for the new phone. I bought pin cards from retail stores as well. I was treated like a liar and not one single person tried to help. FCC complaint for them as well as BBB. They have also just lost several 20 plus year customers. I'm done with TracFone and will never go back. I meet the requirements of their policy.

My brother cancelled his plan 2 years ago and they are still charging him monthly even with no phone of theirs and no calls being made. They will not cancel because he does not know the last number he called and does not remember the pin from 2 years ago. This company is scrolled as they come. I contacted the FCC about the problem and they called my brother but still will not cancel because he does not know who he called last or pin.

Contacted Tracfone today because I was locked out of my account and I needed to confirm my service ending date of Feb 8, 2026. After going round in circles via chat, I was told that my phone was deactivated a month ago. Been a customer for about 20 years, (back when the flip phone was $9 at CVS) and have been with them since. I also use AT&T as my daily phone and used Tracfone for an emergency backup during Florida hurricanes. Was now told that their policy now is to use the phone at least once a week (ridiculous) or they deactivate it! It's actually a violation of my original contract with them. If they can't honor their contract and not even give notification of their ridiculous policy changes, then they know where they can put their service. Period!

I've tried repeatedly to try and get my voice mail turned off, keep getting told it is next call I get and don't answer. Service goes straight to voicemail and I've been with them for about 2 years and very much considering going to someone else or maybe they just don't know how.

Customer service sucks! Went to bed last. Customer service is appalling. Last night I had 118 GB of data including a plan I added Friday 9/12 2025. This morning (Sunday) I got a notice that all my data was gone. After being on the phone with a rep for over an hour nothing was resolved. How does that much data just disappear like that? I'm now switching to another company that has already shown themselves to be superior.

Agents don't comprehend English. Twice this week, callers have been told my phone is disconnected. It is not. But the agent kept telling me it was my location. My phone stays near my DESKTOP computer. It is always there. I do take it with me, most of the time, it is on my desk. Like this morning when the doc called me with blood results, and got the message my phone was disconnected. Earlier this week, couldn't send or receive. It's my location. It's my phone. I call bullshit. It's a connectivity issue, but they won't hear it. Hire Americans, who speak English as their first language so they can comprehend what's going on. It's way too stupid to insist it's my phone or location. Perish the thought they check their towers.

So on a basic use point, I didn't have complaints. We had a back up flip phone that I set up with automatic payments. I had the cheapest plan and a flip phone so I was obviously not expecting it to knock my socks off. The real joke was that there's no easy or clear way to cancel autopay or the phone line. I spent multiple days trying to figure out how to turn it off online, and when I finally thought I figured it out I had a notification it was about to autodraw. I finally called customer service and the line was so crackly I could barely hear the guy on the other end. So basically the frustration factor of canceling or pausing the line was so difficult it felt very scammy and I'm never getting a phone with them again (which I was planning to get phones for my kids).

We have had Tracfone for many years, however, this last month it has taken away our confidence in their online chat. The problems were endless changing to a new phone to preserve phone number and minutes. In the chat I was given the instructions that I would be transferred to a specialist to complete the transfer as there apparently were issues that they could not resolve. A screen popped up that instructed me to fill out a form for a $5 charge. Thinking I was still in Tracfone, I provided the visa info. It resulted in a membership in JUST ANSWERS??!!! It turns out that this is a $50 a month service to resolve all of your problems. THIS IS A TOTAL SCAM!!!! Tracfone should never allow this!! So, although TF has been a reliable carrier, BEWARE of issues regarding "Bringing your own phone" even though it is unlocked!!!

Without a doubt the worst and most infuriating customer service ever. I have wasted so many hours and almost a week going around in circles with them to get a prepaid card added to my account. I had receipts from Walgreens that matched and they told me the card was no good. I had to repeat my story literally 7x. Finally they gave me ticket # to email pix and all kinds of info and said I'd get answer in 24 hours. Five days later I'm on the chats and phones for over 2 hours trying to get an update. No one seemed to know anything. A promised return a call left me hung up on because no one was available when THEY called ME. At long last, it got resolved but they had closed my ticket and didn't update me like they said. I'm almost convinced I got what I did just because I was persistent and getting pissed off. They will give you the worst runaround of your life. Not worth the cost.

Incompetent first of all. I went online to change a payment and setup auto renewal. Of course you couldn't do it online. You had to call. I explained to them my account, sim number, serial number and phone number and email. They said only way to verify my account was to give them the last two phone numbers I called. I advised this is a backup phone and I have not called anyone in the last 60 days. That being said they could not verify my account after all the info I gave them. They said they tried sending texts while doing this and I did not receive anything. So they said they couldn't help me. That being said the customer service sucks. Couldn't even access my phone or help me get the payment set up.

Flip phone screen after about 2 years went upside down and words/numbers backwards, I could still make and receive calls, so the screen was broken and so phone needed to be replaced. No Alcatel in store. Told Lively Jitterbug was compatible, then another customer service person said it wasn't. Repeated very very long hold times, once over 3 hours! Dropped call when waiting for a supervisor, and no return call back. I couldn't set up the Alcatel phone from Amazon because I have no Wi-fi signal. Continuous misinformation with the next customer service person saying the exact opposite. They required phone to be returned to be replaced, I told them no because I need phone for work and can't tell my employer what to do. Told "Rupert" to send me a free phone without returning mine or I'll go to another company and he said no! Asked for a supervisor and was told none was available and that they would say the same thing.

Trying to unlock my phone and I’m going on 3 weeks because they never sent an email for me to put codes in to unlock my phone and I have never had to do that before so I had no idea that was even part of the process. Can’t put a SIM card in from any other provider because it says network locked and all they say is we already unlocked your phone. Every time I call I start over with people. I’m on like my 15th call. I have been lied to so many times I can’t tell you. THIS COMPANY SUCKS!

I ordered a phone and time. Never received product. It was returned to sender by USPS. Nearly one month later I have not received a credit. Talked to customer service Twice. Always given excuses for why I am NOT getting my refund.

They're affordable but at what cost. I spent an hour with CS unlocking a old phone. I gave it to a homeless man. Since the phone was on my account. They let them use my loyalty points. They make me drop a blood sample to access the account. This guy gets to use my points with ease. Worst part they refuse to fix it. No one cares about customer service anymore. Look at these ratings for example. This cheesy company could not care any less about people.

Horrible customer service. I purchased a phone and plan through their website. The phone was never delivered. I went to file a claim with UPS and they stated that the sender has to initiate the claim that they don't allow claims to be made from receivers for their phones. Tracfone sent me on the run around saying once it's to UPS hand it's not their problem anymore, that it's mine. So $147 in the trash and my device is stolen. Would not ever recommend ordering from them.

Tracfone customer service is a joke. Contact them regarding an issue, they drag out the time with the customer knowing that there's a time limit with the customer without resolving the issue. Contacted customer service regarding data that failed to rollover to the next month. Not the first time. Will definitely be the last.

This was the worst service I have ever used. I'm out 200$ for a 5$ replacement Sim card. They sent out the wrong compatible Sim card for my daughter's Samsung galaxy note 9. I simply asked for a new one to be sent out. Speaking to foreigners is very difficult as it is and to be fair besides for telecommunications I understand them fairly well. When I asked for a manager I was told none was available at that time. I requested to be contacted asap. Instead she sent me an email to repeat a confirmation # for the 7th time. I repeatedly asked for a refund a new Sim card and or management and all I got was the run around for 2 nhrs of my time. There are better companies out there.

Have been a Tracfone customer for over 5 years, had accumulated over 10190 minutes, 8730 text, 9.83 data. All of a sudden my min., text and data was gone. I called tracfone, they said they give me back 1470 minutes and 1407 text, 1.05 gigs data figure what the balance is owe me and will not give it back. I am getting away from tracfone. They have cost me all they are going to. This is not the first time

1 star is more than 4 times of all others combined. That tells you everything. Unless you want to waste an hour talking to their rep for nothing, go for it. We purchased a plan online. Received a sim kit, which turned out to be not working with our phone, although we've checked on their website that the IMEI is compatible. I guess the most incredible thing is that their rep told us they cannot read the info (order #, SIM card #, etc), that we just GAVE them, back to us?! When I go "this is effing bs". The rep said "yes" LOL (Yeah, at this point I don't know if I should be angry or be laughing (for that yes).

One of the worst things I've ever dealt with trying to get a simple flip phone to work. They'll gladly take your money with no refund, but the products do not work at all. Horrible experience, and one of the worst brands in the phone world. I wish I would have read reviews on it before even spend a dollar on this garbage. DO NOT BUY FROM THEM.

I have had problems with this service from day one. It cannot connect to a service provider when I get a half mile from my house. Customer Service is a joke. I stayed on the phone for 45 mins. First time, 30 mins. Second time, and 25 mins. today. Calls are routed to India. They don't halfway understand what you are talking about, and you can't halfway understand what they are saying. Never did get the problem solved, so I guess I'm stuck until next month.

I have been a satisfied Tracfone customer for many years until now. Last month I bought a Samsung Galaxy A25 5G from Tracfone online. I liked the phone very much until it stranded me in a big city with no access to mobile data. I had plenty of data left in my account. After hours of working with tech support online and on the phone, I finally decided It reactivate my old phone. It could not access mobile data anymore either! This leads me to suspect that the issue is not with either device but with the Tracfone network. So now I have 33GB of data in my account, two phones, neither of which can access that data, and an extremely unhelpful tech support department. Wait times for support are ridiculously long. Support person changes mid exchange, and you have to keep repeating the same ineffective procedures over and over and over again.

So far, as I write this I have been on hold for 33 minutes. I was suppose to have 11-16 minutes wait. When I initially called, the automated system could properly catch what was being said. I even said it clearly, and spaced. It's ridiculous you have to be on hold this long just to activate a phone. Glad it isn't my service. I can see for myself now, they are a definite no go for me. They need to do better. I can get through a call with my provider faster.

If I could give zero stars I would. Trying to get a hold of Tracfone all day. On hold forever, then they just hang up. Was on hold once for 42 minutes, then they hung up again. How TF am I suppose to get in contact with anyone?!

Tracfone's service prices are low. They sell a variety of low and medium priced phones, and they use Verizon's network. Customer service is in Asia, wait times to talk to a live person are LONG, sometimes you get an agent who speaks English well, sometimes not. They keep trying to email me a mailing label for a return, but for whatever reason they can't. If price is your first concern, give them a try, otherwise go with another budget carrier.

Never purchase Tracfone. Their support is terrible. They try to forward you to a "specialist" who will just tell you to turn your phone off and back on which solves nothing. Save yourself thousands and never purchase this.

Absolutely horrible customer service. On hold almost 3 hours for a representative. Did not offer the option to activate new phone bought from their web site without speaking to a representative as the old phone was not serviceable. This company has no respect or regard for customers. One star rating is too high but 0 isn't an option.

My dad has been with them for over a decade. He lost his phone and we changed carriers. I called Tracfone to get his account number and the other info to port his number over. The first call I was on hold for 40 minutes then it hung up. I called back and was on for 30 minutes before some picked up. I told the rep that I was trying to port my dad number over. She said I needed another phone so I can download an app then register so that I could login and port the number over.

Absolutely the worst service overall!! Go with Visible Wireless instead!! Not only is the phone extremely slow and lags, the service drops calls, texts don't get sent and when people call it randomly says my phone is not active but the customer service is just as bad! I was rudely hung up on by a representative! I'm not even sure how Tracfone has any customers at all! 🚨🛑🚧🚩DO NOT UNDER ANY CIRCUMSTANCES EVEN CONSIDER TRACFONE AS AN OPTION!!!

False advertisement on their plans and some of the worst customer services. Just stay away, better providers available but most definitely stay away from Cricket Wireless even worse sadly possible but true

Since 2025 rolled in, Tracfone has been plagued with problematic wiping of customers' prepaid account balances, erasing talk/text minutes and turning their phones into bricks. There's nothing like having to turn on your phone, just to get an automated message saying that your phone was "Deactivated" ??? without any given reason.

The cellular service seems fair. But the international call product is a junk. I used to be able to call but the quality was bad. Now the phone tells me it went through, but the phone in another country does not ring at all. DO NOT BUY THE INTERNATIONAL SERVICE.

Tracfone only has 1 positive point of being cheap. But when something goes wrong with their system customer service is completely useless and frustration is guaranteed to all you end up with. It's like trying to to explain something to a brick. Good luck getting a refund. I'm 5 hours into the latest issue just to be told even though the issue I'm having has nothing to do with me. I can't get a refund for services I paid for without getting use of said service. Somehow they don't see this a theft.

My father bought me my first TracFone when I was 18. I have used many companies since then but in a desperate pinch I always buy one of these worthless phones... Every time I get a new one I am increasingly disappointed. The internet is always too expensive 3 times as much nowadays with everything tied to the internet than any other traditional company. You will buy data cards all the time and the internet it provides is absolute garbage... Dial up in the 90s was better. They work their hardest to avoid their customers with AI but even the AI is outdated and can't answer the most basic of questions.

I have bought TracFone basic phone in spring 2015, used for one year until spring 2016 then switched to other providers. This phone work good. No loss of signal. I hardly use Internet there as I used laptop most of time in 2015 before bought and use my own smartphone in 2016. This help me a lot because I on fixed income pay $450 rent and $30 DSL internet. So I try to save money by not spend $45 monthly plan on Straight Talk (that time ST only offered $45 plan with limit data). I have bought 1 year plan that cost $100 cover 365 days, Estimate 1,200 minutes of talk and texts after doubled or tripled deal. I don't remember. I mostly use that to communicate with my grandma (8-15 minutes each texts per day) and sometimes to my siblings but I mostly use FB Messenger for unlimited conversation with them and my FB friend.

My Tracfone stopped working, I contacted the company and they sent a shipping label to return it with the assurance that they would send a replacement in a week. It has been over ten weeks and after many calls and chats, nothing but grief. They rob you if you send your back.

Since Verizon took over, Tracfone has been zeroing out my balances (9000 minutes suddenly became 0, same with texts and data). I had to buy more minutes and texts and data. Then it happened again two months later. Customer service denied it happened both times even though they admitted having no records of actual usage. I had screenshots of my balances but they refused to look at them. Imagine if banks did this. Well, it’s become standard practice at this thieving company. I ported my number out to T-Mobile yesterday.

Service is fine when it is not inadvertently dropped, auto enroll needs to be reminded every month to engage, "unlimited texts" program is NOT unlimited and you never expect any service to stop when it's supposed to be unlimited. Dropping the service altogether for being continually poor. Do not sign up with this company. They will fail you nearly every month. But they are cheap on the fly if you want spotty use of what you sign up for and may not mind doing battle with customer service every month if you can actually reach them. Outsourced. Extremely poor outcome to many problem-solving offers. DO NOT SIGN UP WITH THIS COMPANY.

Should be able to give a negative number of stars. Tracfone WAS half decent until verizon took them over, now they are 100% + garbage! Wife got a new phone and wanted to change everything from her old activated phone to her new one and they wouldn't do it - they STOLE 10 gig of data from her and are refusing to return it. Now she has unlimited everything BUT now when she tries to text anyone she is being told by tracfone that she has insufficient funds. How can she have insufficient when she has and has paid for unlimited????

My phone just randomly gets deactivated, and I can't make any phone calls. I called them. They were able to fix whatever the problem was. A week later the same thing happens. My phone service just got paid and I'm not able to call again. This time there was a really long wait time, like an hour to talk to someone. I'm online and on another phone trying to get this resolved. The lady online couldn't do anything and the lady on the phone was rude. I asked to speak with her supervisor and she's sucking her teeth and clearing her throat after I asked. She said she was going to transfer me but puts me on mute. Then completely hangs up. The phone service is cheap but good luck trying to get help when your phone isn't working out of nowhere.

They stole 3 months of service from me that I paid for. Impossible to reach customer service, you'll wait on hold, and even when they call you back, they'll put you back on hold and when they finally answer they will have tech issues & lose connection so you can't get help. I can't even delete my account without waiting on hold for a long time just to have someone who can't understand English well enough to answer my question. Chat isn't any better. One of the worst companies I've ever dealt with. There are other cheap services that are infinitely better - don't recommend them to anyone!

Don't fall for this carrier even though the price looks good unless you're willing to spend hours of frustration trying to deal with them when they do incompetent things on their end like turning off your service when you're paid up. Deleting your data when you're paid up. Turning your data offline when you're in the middle of nowhere even though you're paid up. They have absolutely no regard for fixing their mistakes and wasting a lot of your time. They should not be allowed to stay in business unless they clearly state that they will provide no customer service and cannot be held to provide the service you paid for.

Customer Service? If you can get in touch. Called this morning and requested auto callback, a 25 minute wait. After waiting I got disconnected and a busy tone. So called back and decided to stay on the line and wait, now 30+minutes. Once again after waiting I got disconnected and a busy tone. This has happened in the past too. I think the Reps are doing the disconnecting. That's how they solve the problem.

A customer for over 20 years since my cell is not primary phone. Something happened where my data/minutes were showing zero balances. Called customer service 3 times explaining I couldn't have used my minutes. Their only solution was to buy another plan. My solution was to drop them.

This is the WORST company to ever deal with!! Do NOT ever purchase any phone from them or you will NOT be able to return it! I spent hours on the phone with their supposed "customer service" which is the worst I've ever known in 50 years!

Last week my phone got smashed (Wednesday), so I decided to go online and replace it. I ordered a new phone, and while I was at it, ordered another year of service to extend what I already had. Also paid the extra fee to have the new phone overnighted to me. Got a notification on Thursday that the phone has shipped. Friday, no phone. Saturday, no phone, but I did get a notice that I was about to be auto billed for another 3 months of service.

I would like to say a BIG THANK YOU to Rena in customer service, she had wonderful patience to help me activate a new phone for my 85 yr old father. I could not have done the transfer from old (flooded phone) to new without Rena. Customer service is so important to have someone answer in person, Speak English, and knowledge of how to resolve issues. My family has been TracFone owners for YEARS. Thank you again. RENA. Father is happy with new phone.

OK service in general until something happens. And then you discover horrible, reluctant to do anything or incompetent customer support. The website is really bad. Using the website for self-service to avoid calling customer support is often impossible because of poor usability. Company has huge problem with a IT. When I had problems and I called customer service the most often I hear "the software doesn't allow me...". What problems? I bought service plan extension package, but it wasn't applied to my plan.

I bought and new phone for Tracfone and I move my number to the new phone with minutes on the phone and then they deactivate my phone for no reason at all so I lost 650 minutes and 355 text minutes and when call them to get my minutes back they said they could not do it so I had go to straight talk just to have call phone.

Literally can't make a single phone call. Phone keeps asking to switch to WiFi calling, which DOESN'T WORK. Voice mails never load. NEVER. It just keeps saying I'm unable to access voice mails at the moment, and when I try to call my voicemail box to listen to my messages, it doesn't load. Customer service is terrible and incredibly unhelpful. You call to ask them to fix your issue and they just try to upsell you onto some other bs plan when the first one doesn't even work to begin with. Ridiculous waste of time and money.

I've had Tracfones in the past for an additional line. Did contact Customer Service (CS) a couple times with questions & never had a problem. Purchased a Tracfone in February, 3 mo prepaid & the mobile protect plan (13 mo). Dropped the phone, screen cracked & 5 days later screen was completely black. Last Wednesday (4/30), I called & was on the phone with CS for about 45 min. Eventually I was told a replacement phone would be sent & arrive by Saturday or Monday. He was also very insistent he would call me on Saturday between 10 & 11 am. He never called & phone never arrived.

We have been with Tracfone for over 20 years. At first the service was good. But!!!! Over time the service has become horrible. Had enough of trying to talk to customer service and get no place. Looking into another carrier. Time to move on. Even 1 star is too much.

My father is an 89 year old Korean War Vet and is being billed $40 per month by this hideous company. They won't cancel his service because he can't find his phone. He lost it. But, they won't stop billing him until he gives them the IEMI number from the phone, which is lost. My dad is headed for hospice and they won't help him. What a terrible company that continues to feast off of one of our beloved veterans and won't look beyond their policy to help a man that is dying. This company should be ashamed.

April 29, 2025 at 5:00 am this morning I checked my My account and it said I had 26.3 MB data remaining. Then at 12:01 pm I had none. They wiped my Unlimited Carryover on my Data. They stole 26.3 remaining Data off my phone. They ripped me off. Six months of Carryover.

I had 3 phones on auto pay. My service was shut off even though it was paid for. Many phone calls, new sim cards purchased and they still could not get service to my phone. Many customer service reps are RUDE. Tried to tell me it is my fault. HATE TracFone.

Worst customer service on earth, stay far away. Save yourself the misery and waste of time spending endless hours trying to get something handled. Incompetent customer service...Lie after lie, they tell so many different ones daily...

I just went to add 365 days of service to my plan and there is no longer a option to add just that you have select a plan that adds minutes texts and data which the amount of minutes and texts I use is not even the amount you get with these plans so to me it is a waste of money to have to buy a plan. The option just buying 365 was available ever since I started with Tracfone. Now this year it is no longer available, I am going to blame on Verizon it's just so they can make more money making you to have to buy a plan.

Tracfone is not well organized. I paid for a 365-day plan and lost all my calls, texts, and data. They had no record of trans actions, so I have 364 days left on my plan with no calls, no text, no data, everything was erased. They cannot find it. So I had to add more money for the additional plan. I lost about $130.

Bought a new i phone from TracFone about 2 months ago. Discovered that I couldn't receive calls/texts. 2+ hours on the phone to remedy. Discovered about 1 month after purchase that I wasn't able to use cellular data when I was away from my home. 2+ hours and 3 different agents and I was told that I would have to manually turn off wi-fi when leaving home and manually back on when I returned home. Decided to go with T-Mobile (family plan) but Tracfone says I have to wait 60 days before they will unlock my new phone! Even though the phone was PAID IN FULL! They tried to tell me I had to wait 2 years until I reminded that this was not a "new" service just a new phone, and that I've been with them for many, many years. NOT HAPPY!!!

This is the absolute worst company I've ever dealt with. It's a complete scam and they'll hijack your number when you go to switch out unless you pay them. Hopefully there will be a class action lawsuit against them to make this fraudulent company pay.

My phone would not stay connected to the network for more than ten minutes. Anytime I wanted to make a call, I had to call the customer service number. The AI would say that it had found a problem and solved it. The phone would work for one phone call, but then drop the network again. I called customer service multiple times and they had no idea how to fix it. The tech people were obviously in India. It was often difficult to understand them due to their heavy accents. After many failed attempts to resolve the problem, I finally gave up and went with a different service.

I'd give ZERO stars if I could! Tracfone people lied to me, deleted 5 months of Unlimited Plan, said call back in month to restore it, then said "Not possible". As "apology" charged $20 on my credit card for 20GB data, sent confirmation Email, but data NEVER applied onto my Plan. Called to fix mess, but they kept saying same things over and over. They said 20GB data WAS put on my Plan, when I know it was NOT. Customer reps LIE. TF told me to dispute charge on my credit card! Cannot trust Tracfone at all. I'll be switching away from Tracfone ASAP!!

I've been a customer for decades. I stay because of the price, obviously. While the service is fine with the Verizon network, just pray you never need to contact customer service. I truly believe they are trained to be incompetent to discourage you from contacting them.

I've been using my phone for 3 years and wanted to get it unlock so I can try Helium Mobile. I completed the request on Thursday and was told I'd get an email and my phone should be unlocked on Monday. Monday came and went and my phone was still locked with no email received either. I called back on Tuesday and was told I had to buy another plan in ordered to unlock my phone. I was already on a plan, why would I buy another one? The customer rep from the Unlock Department kept repeating that line over and over again without answering why I had to buy another plan when I already have one.

I notice today 3/19/25 that I had 0 minutes, data and 0 texts all of a sudden. I purchased more minutes thinking everything was gone but it wasn't. I called customer service and the rep was very nice. He answered all my questions and even told me they were having problems with the company. He then told me how many minutes I have (calls, text, and data) and said they would show up on my phone 3/21/25. He also apologized numerous times. I guess we'll see what happens on the 21st.

TracFone is personally responsible for the release of incident security details on five devices reported to them as stolen. In addition to that they continue to charge me upward the $40 for the last 7 months direct withdrawal auto pay for my bank card even though I had shot the account down and important advice is someone which confirmed that my security has been exposed by their negligence. Verizon wireless and Motorola loose the contract with TracFone. I have had over 1,500 in merchandise stolen before delivery at this address and over $2000.00 cash missing from bank debit because they failed to place devices in default deleting them and continued paying for the thieve's services instead of honoring my 12 years as a client.

My son has a track phone so I can add minutes to his phone. I purchased a card in the store activated. It brought it home. Erased the pin number and half of it was missing. I just spent the worst 40 minutes of my life speaking with the customer service representative, who not only barely spoke English, but would not even listen to me. She kept telling me everything that I had already done as I assured her and then when I asked to speak to a manager, she said she was a manager and she continued to over. Talk me. She was rude. She would not let me speak with anyone else and hung up on me in the United States if you had that kind of customer service you would be fired and there’s no one you can call and report it to. There’s no one that cares their outsourced people from God knows where and they are not doing their job as of today. I will never use this company again!!!!

Tracfone is hands down the worst cell phone company to deal with. Customers need to stick with companies that they can walk into to get help. Tracfone employees simply read from a script, they have no knowledge to truly help you. Paid for service that they could not provide. Shameful company.

I see you keep lying to the bbb. The customer service say they called me and they never have. All I needed them 2 do was change my new number ending in ** back to my number ending in **. You told me it was more than possible & then stopped returning my calls to fix it. Tracfone has horrible customer support & all should let go.

If it was possible to give 0 stars I would. I have never had such a terrible experience. Their customer service is the worst I have ever had. They refuse to allow you to speak to a supervisor and kept me on the phone for 8 hours, just transferring us from person to person to do the exact same trouble shooting over and over again. They promised a new phone and specifically said they would allow us to keep the old phone and take it to Walmart to assist in the transferring of photos needed for my business, then sent an envelope and refuse to send a phone without the phone returned. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY. Avoid this company at all cost!

Cheap service, but very limited. I've used TracFone for work for 10+ years. The limits on minutes/texts/data are obvious and clear through the plans. However, other service related events are not as clear. I wasn't able to change the phone number to get a local area code when I moved. Apparently they only have 3,000 local numbers for a metropolitan area of several million (Pittsburgh) so numbers/area codes are assigned randomly and I now have a phone number area code for Philadelphia and will basically never be able to get a local number through TracFone.

After 3 months phone started to auto fill the screen security code with wrong numbers and continued to lock me out of phone. Service agent tried factory reset and several other things, never worked. They said they would send out a new phone. They specifically and voluntarily said "this will be at no charge to you and no need to return the defective phone." Phone never showed up so I called back. The order was never "completed" and they would do that now. Phone never showed up a 2nd time, called back. 3rd time - same story. Phone never showed up again. Called back and NOW they say it is because I didn't return the phone and I have to pay to ship it back. I ask for a supervisor and they just leave the line open for 20 minutes with all of the office background noise, and no supervisor. Horrible customer service!

I contacted them to help me set up a phone I got second hand. They refused to help me because they couldn't be sure that the phone wasn't stolen and sold to us, fair enough. But they also refused to contact the person who still had an account open with them in order to see if their phone was actually stolen and if we could return it if needed.

Tracfone is the WORST cell phone service company I ever, EVER worked with! They refuse to unlock my phone until I’ve been with them for a year even though we moved and the service does not work at our new home. I asked to speak with a manager and there are none. They said I could pay $100+ to unlock it or wait a year. Will NEVER use tracfone again!

I've been using Tracfone for years with very few problems, buying new phones annually from QVC or HSN with minutes included. If I run out of these minutes before a year I purchase a month to month plan with auto rollover until cancelled. However now I can't get them to cancel it even though their cs people guarantee me it is. I finally had to dispute their charges with my credit card company to get my money back. Don't buy a rollover plan with these people! Scammers!

This service offer at $10 a month unlimited text, talk service with 1 gig of data on its site. I signed up for autofill and the site charged me $17. I called to correct and add auto fill. No help. Was told $10 wasn't an option although it's on the site. Person told me that they offered a $20 option, how is that possible if I was charged $17? Don't pay with a debit/credit with this company. You will be scammed and nothing resolved! Buy prepaid cards only. This is the second time this company has either overcharged me and double dipped charges!

The TracFone assistant would not give my new provider my account number even though they already had the NTP number. She wanted me to re-insert the TracFone SIM card into my phone to text me a code to use to get my account number. ** wanted the old account number before activating my New phone service. Two wrongs don't make a right. Don't use MM or **.

Ditto on everything people have already written. It appears to be an ongoing issue with getting a refund from Tracfone. If I could give them zero stars, I would. We purchased 3 phones with 3 service plans from them, none of the phones worked with the service plans. Their "customer service" told me to return them and that I was "rest assured" I would get a full refund since nothing worked. They refunded 2 out of 3. That was almost 2 months ago, since then I have contacted them many times, the last one disconnected me. The first one gave me a ticket# that was apparently made up. No one at Tracfone cares. Even with all the bad reviews, they don't care.

Tracfone use to be good, hardly any problems, just had to remember to buy a plan every month or so, it was great for kids in Highschool, but then it went downhill. Sometimes if you run out of data they will drop you from the data service completely and you have to get in contact with customer service, and when you explain the situation to them, some of them treat you like an idiot. Then I found out it was bought out by Verizon, and even though they added more data, to get the plan with 20 gb of data you had to buy it of their website.

The plans offered are not bad. But Customer service is not great. You advertise that people can bring their numbers but on 2 occasions I had to switch numbers. After purchasing 2 new tracfones. I asked if number that I previously had was available and was told I could not get it once it is taken off I could not get it back. I had to get a random number. Will if you offer to get your previous number and it is available why give a random number when the previous one is available.

I have been a TracFone customer for over 30 years. I was a very satisfied customer until January 3, 2025 when they zeroed out my approximately 2200 prepaid minute. Consequently no one was able to call me nor could I make calls. My expiration date was 3/04/2025. I was forced to purchase a new plan with them to use my phone. Later when I contacted customer service. They told me that the only way they help me was if I had taken a photo of the number of minutes before they zeroed and probably could help if I remembered the exact number of minutes that I had.

Judging by the reviews posted at its own website there IS one thing the entire world agrees on: Tracfone customer service is the WORST. Absolutely no one is more incompetent than Tracfone and it only got worse with Verizon taking over. Infuriating! Downright criminal. The level of competence is absolutely breathtaking. And they will NEVER transfer to a manager. They just jabber, and jabber, and jabber. We have places for companies like this, we call those a places bankruptcy courts and it's where they BELONG. Total outrage! The world is unanimous! TracFone sucks. We don’t care! We don’t have to. We are Verison. Don't like it? Try a string and two Dixie cups. According to the Department of Consumer Affairs, out of nearly 3,000 reviews by registered consumers, 94% of all reviews are 1.2 of 5 stars.

Customer service is horrible. I called to follow up on a refund for a phone I returned. I had to repeat my order number TEN times. I felt like she was trying to get me frustrated. Tracfone never acknowledged receipt of my return but I have tracking and proof of delivery, which I told her. She was incompetent at best, purposefully obstinate at worst. She told me the refund was processed, after she required my credit card number. My bank lets me know when a refund is processing for a purchase made with my card. I have not yet received any such notification.

I am done! Woke up to Zero minutes on an unlimited talk and text plan. 3 hours on the phone with someone calling themselves a rep, then another rep in chat, then a text chat. There are so many complaints the last year about this, check out the web if you have any issues. I have been a customer for over 5 years. It was all about the rollover "carry over" minutes for me. Every month for the last years it has been fine, now all of a sudden no one knows what happens, but it's not Tracfone's fault. Don't buy into this scam, really. Your time is too precious.

We purchased the Paygo plan which is $99 for 1 year with limited SMS and calls. It's great until it stops working. Every single month the SMS stopped working and we used next to nothing.😠 And when you call in to fix it, they only give back a small amount. I would call them daylight robbers! 😬Stay far away from TracFone!

If you make a mistake on payments or redemptions they will not refund you or credit your account. Instead they tell you it's your fault and therefore not their problem. The plans and website are extremely misleading which is concerning considering most elderly customers will be duped into paying far more than they need to. They value a dollar over any customer. I've had other companies through sprint that have credited me an entire bill over lesser issues. Stay away from Tracfone.

Absolutely the worst customer service. Bought $40 plan with hotspot. Never received any hotspot. It's never worked. Grayed out. After eight times on the phone still don't have hotspot. The thing is they don't even care.

Called them today to unlock my phone so I could change my carriers. They told me to get a free unlock I would have to stay with them for another year or pay 150.00. Wow. Thanks for nothing. Guess I'm getting a New Phone.

Had phones with them for 10yrs+ at least 2 phones at a time. They recently switched their phone support to what I assume is a cheaper outsource company who is VERY Rude. They'll ask your name and instantly forget it, They ask you to provide verification then INSTANTLY forget the verification then DEMAND you provide some odd off the wall information they would have little to know way of knowing such as your last Call Contact person, last dialed Phone number or last Location a call was made from.

I ordered a phone from them on Black Friday that came with 2 day shipping. Several days later they sent me an email saying my order was cancelled. I then call and rep tells me she isn’t sure why it was cancelled because phone is in stock and I should place new order. I explained I haven’t received refund and they raised the price to double what I paid. I requested for them to honor my purchase and send me my phone but they refused. I then asked for manager. She said she has been taking same calls all day and there is nothing she can do.

Tracfone is an absolute joke! DON'T waste your time or your money on this sorry company. My 93 year old dad was sent a defective phone and customer service is downright humiliating. They were so rude to me and my daughter. When we were trying to explain to them that we had already done what they were suggesting for us to do they YELLED at us. We were also on the phone with them for 2-3 hours at a time trying to work with them. We told them that they were getting the phone back and we would be disputing the charges and they said that they were fine with that. We then received a 5 page letter LYING to us saying that they don't have proof that they received the phone and weren't getting our money back. You should save your time and money and not waste it on this sorry company.

I have been a Tracfone customer for many years. I recently upgraded my phone and received a defective phone. Was asked to send it back for replacement which I did. I was told I would be receiving a new phone in 3-5 days. Two weeks later and 2 calls of being lied to and told the phone had been sent or would be sent and received within 3-5 days I finally found out today they are now out of stock in the warehouse. I asked for a refund and was told since I had requested a replacement phone (which I didn't and was not given an option of a refund) that I could not get a refund. I was now told the phone would arrive in 7 working days.

I've had TracFone for around a year, and never had any problems until 11-20-24. I've always paid in advance with refill cards up to several months in advance. Well as of 11-19-24 I have to say goodbye to TracFone. I noticed that I didn't have Internet on my phone, even though I spent more than $60 to have high speed data, and I had almost 20 GB of data. What happened to all my data I asked the TracFone sales representative on the phone. I told her that I should've had several prepared cards on file with them on my account, however the sales representative told me that I had no more money on my account, and I had no more Internet. That can't be when I had several cards in reserved. Come to find out TracFone stole my money on file and took off three months' worth of data I paid for. The sales representative argued with me until I had to hang up the phone.

I have been having an ongoing problem with connectivity of my cell Tracfone with my home landline: When I call home with my cell, it rings twice and then indicates "call ended". I spent the worse of two hours plus explaining this multiple times with different levels of tech support to no avail. In the end, a Tech support specialist in the "corporate office" said the problem was complex and to please hold--she never came back to me. I was offered a survey to complete about my experience--when I clicked "yes" for wanting to complete the survey, I received a text response: "You are not taking a survey." I wasted hours of my time to get stiffed. And I still have a phone that will not connect properly. No offer of remediation has been forthcoming.

I am VERY VERY dissatisfied with your service. All your staff are inadequate and unprofessional. Please employ more competent and educated staff who can communicate effectively and resolve issues efficiently. One of your supervisors, Raymil, was very rude and unpleasant to deal with.

Updated on 07/21/2025: No star update but I did want to add to my review.. My dad did switch companies. This company is much easier to talk with on the phone.

They stole 25 dollars from me. I bought a $25 service plan and the next day I could text and when I tired to call some it said my phone was deactivated despite having purchased a plan. When I called customer service they refused to activate my phone and made me buy another service plan.

TracFone refused to transfer his yearly plan to new phone! He knew his PIN number but wanted two phone numbers. He called in last 60 days! I give them all calls in his call log but they said none were good enough to verify his account! His sim card went bad so no phone calls or messages wouldn’t work! Got the card for Father’s Day 6/15/24 and it stopped working last week so he lost everything. Very upsetting.

I like TracFone's affordability but anxiously dread trying to communicate with customer service before I even dial! I am 78, a bit hard of hearing, and that always, always, translates into not being able to understand more than 2 words out of ten spoken by service staff with accents so heavy as to be nothing but garble as they drone on and on so far off topic as to be infuriating once I realize that they are just script reading platitudes, even to just answer a simple "yes"/"no" question. After about 15 minutes of this I have to hang up since they apparently cannot transfer me to a person with better English enunciation.

I purchased a virtual pin via Wendy AI on Tracfone messaging system and had the cashier do it twice and the pin never revealed after making the purchase? I called tracfone three times and they said they would not fill my account. The 5g is extremely slow and phone calls tend to crackle and this will be the last 5 days I will use them.

I called customer service about my phone being stolen. They asked me to verify information that I don't have access to because I don't have the phone and I've never been able to access the TracFone app. because according to them my phone number doesn't exist.

We tried T-Mobile and their phone had poor coverage in our area. We switched back to Tracfone and the service is cheaper and has better coverage in our area. We are sticking with Tracfone forever! TMobile did not give us a refund when we cancelled too!

Simply wanted to activate a new Tracfone phone and port the old number to a new Tracfone number for a friend in a nursing home I was trying to help. In order to transfer the old number, the Tracfone supervisor wanted us to reactivate the old number we'll never use for even one minute beyond porting it. Minimum cost was for 1 month of service.

I bought a refill card at Walmart. It is not the kind with a gray strip you scratch or peel off, the directions say to scan the bar code and the PIN will print out on the receipt. Well, I get it home and there's no PIN on Walmart's receipt. I call Tracfone and they tell me they can do nothing, I have to take it up with Walmart. So the people at the service desk then look the receipt over and claim it's got to be one of the numbers on the receipt. It was not. The only code on the Walmart receipt is for Walmart to look up what you've bought. So I called Tracfone back. There simply was no 15-digit pin. So I went back to Walmart and they basically told me it was out of their hands.

I tried to buy a TracFone phone three months ago. Their system wasn't able to preserve my current number. There was never an option to talk to a human. So I decided to stay with my other provider. I provided Tracfone with my credit card number on condition that they would only charge me if the plan worked. They have proceeded to charge me for the last three months. I have spent hours chatting with their bot service through 611611 to get them to delete my credit card information. They say they can't do this unless I have an account and number with them, but somehow, they still manage to steal money from me once per month.

If I could leave zero star I would! Worst service and worst customer service. I spent 5 1/2 hours (not a typo!!) on the phone over 2 days trying to trouble shoot. They were not able to help me. They refused to reimburse me, I paid for a year of service and had service for a little less than 3 months. I had to beg them to give me the pin to transfer my phone number to another carrier! STAY AWAY!!!

I swear customer service really stinks... They don't understand English and so persistent on what they have to say... Oh and all they do is rip people off and their plans are totally bogus and lies. Auto fill is supposed to be $10 but they jacked people up and not charge $10 like the plan claims.

I've been using TracFone my whole life and it worked fine for years, but within the last year it's completely stopped working. I can't call, text or even use my data. I've called many times to try and get it fixed but nothing. I'm done. This is ridiculous. DON'T GET TRACFONE!!!

This these phones used to be really nice to have but now they made them so cheap and I've been having problems ever since with these phones. The the service is just mind-boggling. It's annoying, when you call you can't hardly understand what the person says on the the other line and the phone that the phone's just dropped calls automatically. Their phones are something else. I don't know if it's a TracFone or what's in these phones but they're made cheaply. I asked him to send me another phone and all of a sudden the phone just went dead and now I'm not able to use the phone at all. I have medical issues that I need to get to the doctor and I depend on this phone but now I can't depend on it because of now I have to go in my pocket a little deeper to get a phone that's going to work because these phones are something else.

Terrible customer service experience, I purchased a plan and different cellphone under my current plan knowing that my plan would be expiring soon. I did this all online under my current plan. I received the new phone, paid for the service prior to my service expiring and they wouldn't allow me to use the phone number I had used for years that was a TracFone number because they terminated my other plan even though I paid for and signed up for another one prior to the plan expiring. So, they had to issue me a new number but wouldn't give me the new number for security reasons. My daughter has a phone at school that I can't even get the number to until she gets home, so there is no way to contact her. When you call customer service you have to give them your number, this makes absolutely no sense to me that they can't even tell you the number, all other cellphone companies do.

Scam!!!! I bought this card at an Albertsons primarily for the web. I added it on it didn't work. I called 611 and the scam associate told me that it was only for talk and text not for web. 45 minutes of arguing she says it shows on her computer it's not for web and I'm telling her in front of me on the card that says it is for the web. She says no and wants to sell me one gb of data for 10 buck. TracFone is a scam.

Absolute trash company. Do not use them! Horrible customer service. Unable to transfer number to new phone and also now old phone and new phone are without service. Plus now locked out of my online account so unable to get pin to cancel service.

Customer service non-existent. I had a very simple issue. I was not credited with 1GB of data that should have come with my auto-refill. It was impossible to get this resolved either online or by phone. I will be switching carriers, TracFone loses a customer because they couldn't provide a $10 service that had already been paid for. How's that for a mega-stupid way to lose a customer?

Do not use Tracfone if you want honest service. Autofill does not give you any credit. They shut your phone off before service end. Do not trust Tracfone! They are swindlers. I have never received five dollar credit. When you run out of mobile data, there's no warning. You better have a second phone to be able to turn your Tracfone back on. I have nothing positive to say about Tracfone. **

I have been a Tracfone customer for many years, but this last year has been absolutely awful. Tracfone gets the award for WORST CUSTOMER SERVICE in my 40 years of experience purchasing from various companies. I have spent more than 10 hours on the phone with customer service, over the course of 3 months, just trying to get a defective phone that I purchased from them replaced. If you are looking for the MAXIMUM test in patience, this is your best option! If you are looking for good service, this is your LAST option!

Wanted to add a reserved pin to my plan. I called them up. They tried to add it but encountered a system error. They said they will escalate the issue, and asked me to call back in 24 hours. I asked them to create a ticket so that I can reference to it. 3 days later, I called them again. The agent said the ticket just said "system error". She asked me if I still have the error. Basically, they did not work on the ticket the entire 3 days. When I asked to talk to manager to solve the issue, the manager just hang up on me. I was shocked. What poor service Tracfone provides!!

TLDR; DO NOT BUY TRACFONE! I've been getting a sim card and a prepaid plan when I travel to the united states for many years. We purchased a Tracfone plan a year ago, and discovered that it wouldn't work with the phone that we had. This year had a new phone and successfully activated the plan we had purchased the year before. I was shocked to discover that the tracfone plan would not allow me to tether to my other devices.

This has got to be the worst cell provider out there. I have dealt with the customer service issues too many times. I’m now 3 hours in to trying to get the issue fixed on the phone and 5 different reps. They do not offer compensation for issues or errors on their part. Multiple times TracFone has turned my service off despite having paid for a plan and having autopay set up. If I could give zero stars I would. I don’t have the time or energy to go into all the details about how horrible this company is. DON’T USE TRACFONE.

TracFone is at it again. I purchased new phone and wanted to keep my number. Instead they deleted my old number to God knows where. * Gave me a diff. number. I had my old number & want it back. To get my old number they want to send me a text to my old number (which they deleted. Absolute IDIOTS.) My number for 15 years was **. I can no longer even access my account. NEW PHONE IMEI **. SIM **. Unknown phone number. It's been 30 days and no one knows how to find my number or restore it. The MIC went out on the other one. Coach

I have been with Tracfone longer than I care to admit and finally making the switch. Trying to interact with customer service is a complete nightmare. They have ridiculous policies that make zero sense whatsoever. For example, I provide them with the phone number, ask them to repeat it so I know they have the correct numbers and their policy is they can't repeat a number that was just given to them to verify the accuracy? It's completely ridiculous. I hate that I've given them as much business as I have over the years. It's a hassle to update a device, add a new line, really any business with them at all takes hours and in my most recent case days. They really need to go out of business.

I would leave 0 stars if I could and I rarely write a bad review. My dad is 80 and I was helping him renew his contract online. We accidentally paid for 2 years instead of 1. Called and spoke with a nice lady in management and she refunded the whole amount and just charged what we needed. Today I get up and I have no refunds, but 4 charges amounting to $514.23 more than I authorized. I called and they said, “O yeah, we had a glitch in our system, you should have a refund in 3-5 days.” I will never use my debit card here again and it was extremely poor service. So here I sit with a mortgage past due and don’t have my money.

Called CSR 3 months in a row to activate my Lifeline to my account, each time told it was fixed only to be shut down 24hrs later - and left with no alternative but to buy plan- possibly the most frustrating company I've EVER dealt with due to the language barrier or complete lack of anyone who speaks ENGLISH - I'm DONE WITH TRACFONE!!

Good plans at good prices, but I HATE having to deal with customer service! I constantly need to make sure that they are still on the phone. TracFone needs to retrain staff. Never had a good experience with them. Although, I would like to thank my anti-anxiety meds for seeing me through these experiences.

I was trying to move my phone number from my old phone, whos screen was broken to a point that it looked like 50's era TV snow, and the customer service agent through no fault of their own kept trying to send me text messages on the broken phone and when I asked if there was any other way to verify that I am who I am and I am paying for this phone number she said I would be receiving a call from a customer service rep within 15 min.

I've had Tracfone for a few years. Never had too much problem until recently my battery usage suddenly started dropping. I placed on charger, nothing. Got a new battery for it, nothing. Long story short, I ended sending the phone to see if I could get a replacement phone. Although after speaking to them prior before sending it that they told me I couldn't get another phone due to 1yr warranty expiring I was told in a later communication that I could so I sent it off. I had been without a phone as of this week for nearly a month now. Called last Sunday and was told after all that, that I still wouldn't get a phone. Communication is not good and I told them they should have just been straight up that there was no way I would get the phone. I plan to get another service and another phone elsewhere.

These guys are just pathetic. I have a yearly plan of unlimited with about 50gb of data. The internet cut out, so I went to get a hotspot and they only have it with 1 plan at $40 a month w/ 10gb. The first guy referred me to look at the plans after 15min of him searching for hotspot in his manual. I went to the plans, but nowhere could I find Hotspot. Called again and asked specifically what plan has hotspot? He says "The $40 a month has it, but I check and it doesn't say that it has it. Next guy, "It's only visible to us, it's not on the website."

Tracfone cancelled both my phone numbers then deactivated them only after selling me another plan, both had active service with sir and data prepaid. Individually but through their higher level of response to problem resolution, rather than research and correct problem they just cancelled my service. Guess they are disgusted that Verizon bought them out. No offer to resolve either case. Don’t depend on them if you have an issue!

TracFone is constantly ripping me off for my minutes, my data, my money. Worst customer service ever constantly getting hung up on hours and hours on the phone trying to solve an issue for resolution. It's absolutely horrible.

I nearly signed up for Tracfone but am glad I didn't. Four different customer service staffers told me three different things about my phone service, and they tried to extort $300 to remove Tracfone from my IMEI number. It turns out that Tracfone wasn't even actually attached to my IMEI. It was supremely frustrating.