Tracfone Reviews

TracFone Wireless provides basic cellphone services. While their pricing is affordable the phone service itself would at best be described as adequate. Their customer service however is nearly non-existent. Be prepared to waste hours and go through 6 representatives before you get to the one rep that actually knows their job and how to do it. Shout out to Alejandro probably one of the only reasons TracFone still has customers and undoubtably underpaid. After all if they treat their customers this poorly one can only imagine how they treat their workers.

My Tracfone recently stopped working. I bought a new phone from AT&T with the intention of porting my existing number to it. I've spent almost 3 hours talking to 4 different Tracfone reps and they still won't allow my number to be ported. One rep said he'd escalated my case and someone would call me back - they didn't. Another hung up on me after more than an hour on the phone. They sent one pin by email that didn't work. Nothing they try works. When I ask to talk to a supervisor or have my case escalated, they say they can't, and there is nothing more they can do to help me. This has been a nightmare, and it looks like I will have to start with a new phone number, which will be a HUGE inconvenience.

Trying to save money and purchased Tracfone, phone will not work out of box..After hours with customer service still no service? No refunds, throwing new phone away, hard lesson learned trying to go cheap with Tracfone..

Please be aware and read all the reviews. Refused to refund monthly enrollment fee after my dad had passed. Refused to allow me to speak with a manager. Spent 60 minutes trying to explain our situation and received zero help.

I bought a TracFone through their website and here lately when I tried to make a phone call or when someone tries to call my number, they hear that my phone has call restrictions (WTH). And when I try to get in contact with tech support and provide them with an alternative number, they say that they will call back in 15 minutes (well they never do), and when I am chatting with them on the TracFone App, they tell me that they got the problem fixed and for me to reboot my phone (I don't know what planet they are on), but my problem isn't fixed... And then I get a text saying that they tried to deliver a text, but my account has been deactivated or doesn't have enough funds (funny thing is my account service doesn't expire until the 12 of June)!!!! MY ADVICE IS TO STAY AWAY FROM TRACFONE, THEY DON'T CARE ABOUT THEIR CUSTOMERS!!!

I had to borrow a phone to call customer service because my phone was completely dead. I couldn't even get wifi on it. I used my friend's Tracfone to call, which is in the same house, so the issue was not having no signal, which Tracfone stated was the problem in their response to my BBB complaint. Calling customer service required being on hold for extended periods of time, being disconnected, calling again, then speaking with someone whom I was unable to understand. Called again, and another person answered, and that person was also not understandable.

This company is the worse! The customer service is horrendous. Don't waste your time and money. They will not help you, they will not let you speak to a manager or supervisor. They do not let you make returns if you are not satisfied with the purchase. BUYER BEWARE!

Bought dysfunctional phone from TracFone on ebay. Instructed to UPS it to get replacement, mailing paid by TracFone. All the reps either hung up on me, or demanded call back number. Only one was able to transfer me to Tennessee warehouse mgr & TracFone. I was on disconnected call and would not dial out again. I have wasted HOURS every day this week trying to find out Where is my phone replacement?!! It has been a nightmare!!! PLUS TracFone didn't transfer talk & time from account of prior number I used on a broken TracFone to another new TracFone!! After half a dozen reps said they did!!!

I was a customer of Tracfone for many years. When they merged with Verizon, I was sent a Verizon Sim card to replace my Tracfone Sim card. It never worked. Me & my husband spent over 9 hours on the phone with Tracfone trying to fix this situation so I would have service on my phone. All I did was get transferred to different reps every call, with no one helping the situation. I finally opened a report with the FCC to help because at this point Tracfone could not give me service (no incoming, no outgoing calls could I make, no internet....nada) yet they also could not release my phone # or provide me with a passcode to have my line ported to another carrier. They would not refund any of the minutes I had on the phone despite Tracfone not being able to give me any service. I still cannot believe that they would not refund me when it was solely their fault I had no service at all.

I have been a Tracfone user since they came to the US. We have moved several times. Their phone service has greatly improved over the years. We live in a very rural area and up to about 4 yrs. ago could not get reception at the house (everywhere but). Customer service used to be very good as well. Not so much now. I tried to log in to my acct. twice only to be told my password was invalid. So, I reset and still no luck. Clicked on live chat. Twenty minutes and 2 verification codes later they said I would have to call Customer Service. Jumped through a few hoops with the next guy who started giving me a bunch instructions. Said he couldn't just send me a temporary password. My hand's in cast and I'm tired. Will be shopping tomorrow.

I used Tracfone for years with a relatively positive experience. The big problem was the network. Told them for years that Verizon doesn't work in the rural area where I work. Any CDMA phone got one bar if I was lucky and no service much of the time. So I always bought GSM phones. But now Tracfone has partnered with Verizon and we were forced onto that network which I kept telling them doesn't work here. There are other low-cost services that allow access to better networks, so I'm sure I'm not the only one who left Tracfone to get a service that would actually work. They limited themselves to a narrower customer base. I now have an AT&T network service that's working great and very inexpensive with no contract.

Paid $199 for a one-year plan of 'unlimited' calling/text included in price, per description. One month plus + 3 days BEFORE stated on home page and payment records -end of service - 'unlimited' calls are recorded at [0] remaining. Not the definition of 'unlimited' to be found in Websters, Concordia or any other possible version of dictionary nor fact. The person on customer service was an utterly pointless experience. Could not justify how 'unlimited' could run out before end of service date. She said she was 'connecting' with persons 'higher up' and literally just putting her headset on hold and returning to repeat same nonsense.

I bought new 1-year airtime and 2000 minutes. It appeared at the Tracfone app but it stayed the phone is inactive. When I called somebody it said only the old, left 60 mins. So I asked an American friend to call the customer service, because my English is not so good. We spoke to 3 different representatives. With the first one we spoke about an hour. Then he told us he has to find out the problem, he will call back in 20 minutes. Never did.

Canceled subscription w/ 6 months remaining & cannot obtain refund. They ask security ?'s which I know are correct & they tell they are incorrect. They just are trying to keep customer's money. No recourse.

I was promised that I could edit my own profile. NOPE. One agent said she'd changed my profile info for me (after 40 minutes on the phone) and the incorrect info is still there a day later. I hear either "our system is down" or "that part of the webpage isn't working right now." How do these people stay in business? I have no coverage where I live. I could give this phone away to a homeless person, and he'd give it back. Utterly useless. I had a problem while in roaming mode, after TWO WEEKS of calling and waiting for a response, I actually solved it myself. Until then the phone didn't work at all. It didn't work when I needed it most, a family member was hospitalized out of town and I couldn't use the phone at all. Not dependable, not convenient, agents can hardly speak English, the info they convey is inaccurate.

Trying to port my cellphone number to a different carrier. Tracfone says I have to give them the account number to do it. On my account page the number shown as my account number is not correct. So I called Tracfone to get my correct number. They verified I was me through text code confirmation and 20 questions. After which they told me they could not tell me my account number. So, I can't port my number without the account number which they have but will not tell me even though I called them from my phone and they verified I was me.

I have two Tracfone and find the cellular service adequate for my needs. I called into Customer Service to ask two questions.

Between endless transfers, it takes hours for them to understand and accomplish what should be rudimentary for agents working for a cellphone company. Tracfone has the worst customer service of the cellphone providers I've used. Chat is unable to help with most issues. The call center hires people who don't know what they're doing and don't care, and it's all done overseas - possibly with bad training and very low pay, so that the caller is stuck with the worst, most spiteful, slowest of customer service representatives who may not even speak the same language well enough.

Customer service reps are great -- but they try and try to help you for a service that just doesn't work! I tried for two days with customer service reps to troubleshoot the problem, and nobody could solve it. I was never able to get mobile data to work. So my one star is for the reps, but I can't give any more stars to a company that sells a product that is so overwhelmingly faulty.

The phone's SIM card will not connect to any cell network. The website support page shows errors, but won't work. The call center kept asking questions like "how many bars do you see on the phone?" This despite my repeatedly telling them it was not connecting to a network. I finally got to a second level technician, who asked more questions like "how many bars do you see on the phone?" Finally, when the tech could not fix the problem, I was told my account was still activating and this could take up to four hours.

Renewed my prepaid phone service just to have it not work since "reactivation." Used their website chat service to try to get help - got walked through a tedious "troubleshoot" process where they talk down to you and treat you like an idiot. When the process doesn't work- because their service doesn't work- they tell you they have to escalate the issue and will call you back: and they never do. So when you call them, they walk you through the whole "troubleshooting" again- the whole time being condescending and sarcastic and then asking you why YOU're giving them an attitude when you get upset with theirs.

DO NOT waste your money with this company. Have had this service for a few years for my children and elderly mother. Transferring phone to another carrier has been a nightmare. We have been dealing with customer service for two days which they assured us it would only take 2 days to unlock the iPhone we’ve owned for several years. Customer service agents quote wrong prices to unlock phones. Was told $20 and then charged $25. After the two days phone is still not unlocked and they are saying we need to wait another 24hrs. When you ask to speak to a supervisor to file a complaint the agents say they are not allowed to transfer to supervisors. It’s part of their policy. Tracfone has taken my money, not unlocked my phone allowing me to go with my primary carrier. Do not waste your time with this company. Out of all the years I will never advise anyone anymore to use this company.

I am a long-time TracFone customer. After becoming a widow, it was an affordable way to keep a cell phone. I have been with them long enough to think they should appreciate my feedback. In the past month I keep losing my connection. That is the only message I get: "Waiting for connection." I do more texting than calling, because it is cheaper. I can keep my costs under 100 dollars a year. If you want cheap this is the way to go. They are problematic to deal with. They do not respect my time at all. I have spent hours and hours solving issues with them. This new serious connection problem is a safety issue. I have notified them by phone and email about my loss of connection lately- no response. I have a good friend who has switched to ** in the past few months. I am waiting to see if my budget straightens out and I may do the same thing.

The phone portion of my cell phone stopped working, both outgoing and incoming calls. I called Tracfone, and after 3 phone calls and 2 transfers I get someone who says they see the problem and they have to do an update to my phone. They said turn off the phone for 20 minutes and then turn it back on and it should work, they said they would call back within a half hour to check the status. No one called! The phone didn't work, and the best part is 3.1GB of data disappeared, 7000+ Text minutes disappeared, and 6200 minutes of talk time disappeared! In spending literally hours trying to get my data back, all they could say is it's at zero, and that's that! They reset my account and refuse to do anything about it. I was with them for seven years...

Tracfone is the cheapest service available. If they had better Customer Service, they'd probably charge more money. There doesn't seem to be any accountability. They are very poor at figuring things out. Also, they talk fast and don't use the English Language like they understand it correctly. Plus, they lie. I put up with it because it is the cheapest cell phone provider. If they don't know or understand a problem, they lie and try to get the customer which I am, off the phone as soon as possible. I write "they" because "they" seem to all suffer from the same lack of ambition to solve problems. This is a training and management problem. I don't know how this affects their business. That I was in charge of training them and overseeing their calls I'd dump the slackers and give a raise to the rest and instill some pride and work ethic of which they are greatly lacking.

My internet has been cut off more than three times to get me to call in so that customer service can say rude, inappropriate things to me. The fact that I couldn't use my internet to take my classes made me call the federal trade commission. I don't recommend using Tracfone services to anyone for any reason. If I had recorded the conversation I would have some proof but. This company is a ripoff don't use internet service from here. It won't stop and it has happened the three times that I have called in. Thank you.

Back in October I had purchased a Samsung S22. The phone did not work properly. Straight Talk/TracFone told me there was nothing they were going to do. Talk to Samsung. They had me take it to a licensed Technician. He said the phone does not work proper. Get it replaced. I have dealt with customer service. The head of the service Freda ** will not return calls. I have filed a complaint with the FTC and the BBB. They did absolutely nothing as this lady said she could not get ahold of me. They have my phone number and I proved that they have called me several times and I have Communicated with them. They will run out the time on any complaint so that it shows that it has been closed. Do not be fooled by these people. Complaints are not closed with satisfactory result. They say they will send a new phone but they never do. I would say go with a different company and save your money. Don't get scammed by these people.

Totally inaccurate account, very difficult to refill, impossibly useless service (despite years of good service), difficulty placing a review, no longer worthy of my trust, cutting service when I still had plenty of time & data, etc.

I got a Samsung AO3s few months ago. Early on it showed very few icons, but the telephone function was very good. Eventually their phone support children from somewhere in/near the Pacific Rim told me it couldn't be fixed, send the phone back. Instead, I guessed that icons didn't show [& couldn't be accessed, even though they were already on the phone], because early on, I had set it in a dark mode. I had no data, but somehow I was able to turn off the dark mode and after that the many other ICONS showed and everything worked and things were fine for a few weeks.... but... not so fast!!

I purchased a Motorola smartphone from HSN home shopping network. This deal included 1500 unlimited TracFone minutes. I also added more minutes and had 3000 unlimited minutes saved for emergencies. I must also mention that I was paying monthly for unlimited service. This was also deducted monthly. Recently I updated my TracFone and it no longer allowed access to the internet or my Yelp account, etc.

I was supposed to get triple minutes on my account, and a manager named Patricia was disgustingly rude, the worst agent I've had to deal with from any company. She actually argued with me and started yelling at me that she couldn't fix the issue when I only received 60 minutes (which should have been 180). My text messaging wasn't working either, another issue she was clueless about how to manage. She said they'd call me back, which they never did. When I asked to speak to her supervisor she said she had none, that she was as high up as I could go, which is a direct lie. Completely incompetent and vile.

Have been using Tracfone for maybe nearly 15 years. Never had much an issue till recently (last week to today). I barely use the phone; either voice or data. Almost never use text (sms). I only use data sporadically when I am away, but typically for things like email, gps, etc, which consume very little bandwidth. Last week, after a system update (to android 12) over the air pushed to my phone my LTE data (or internet) simply stopped working, so I had to call Tracfone several times to address the issue:

I purchased a phone. Two or 3 days later saw another one I would rather have. I contacted the company and they told me there would be no problem to return it and if needed they will send me a return label. There was no return label. I called the company and 2 different workers said they would email me one with instructions. I never received it. Called a third time and the worker said to just bring the box to UPS. Needless to say, it wasn't the way to go and $23 later on my own dime I returned it. UPS tracking information said they received it. However, I still didn't receive a confirmation from them about getting it or a return. This company is runned by thieves and liars.

Had my phone cancelled while deployed. Title sums it up. I called to complain and they laughed at me. I understand if I didn't use my phone and they had to give the line away. What really ticked me off is that I asked if they could at least put the remaining minutes on a different phone and they said no.

Eventually after a week of calling and being on hold they managed to inactivate my phone and lose all my accumulated minutes and texts. When finally the number was changed I lost the aforementioned and started over fighting with people, call after call, I gave up. Not worth the stress. I rarely use the phone thankfully so buy 60 minute card every 3 months, Profoundly frustrating company. I am sure the employees mean well and I doubt it is their fault. Awful service by polite people.

I have been a customer with Tracfone for almost 10 years. Every year in June I add $100 and get Triple minutes and texts plus my minutes and texts rollover. I currently must have about 7000 minutes and texts available to use. I don’t have much data, since I mostly use Wifi so it also rolls over. I live in Canada and since about 2015 have been a snowbird.

After a full weekend of fighting to get my number back that they took from me in the middle of the night they've offered me a month of free service then shut my phone off. It took a full week of calling everyday to get what they had promised me. Them and SafeLink are terrible.

For the last two weeks, I asked them 3 times to unlock my old iPhone SE that I used for over 2 years. They told me I'll get a code to unlock it. I never did. I called again. They said it is already unlocked. They keep lying. They have lying, horrible, incompetent customer service.

I have been Tracfone for about 8 years. I guess they decided to deactivate my phone right out the blue. I tried to chat with these people and nothing happens. They keep wanting to send me a code to a non working phone. They are the most disorganized service I have ever encountered. They will not send a email with the code so now I'm stuck waiting for a friend to come by so I can get this resolved. I have a feeling I'll have to find another carrier.

I have a new Motorola Android G7 cell phone that is around 5 months and a half old. This phone is covered with the company warranty. My cellular phone device doesn't have good coverage in certain parts of New York City, sometimes I'm not even able to dial calls or receive calls in certain areas. There is also something wrong with my phone screen.

I have used Tracfone off and on for over 20 years, happily, without issue and reasonable customer service! HOWEVER, in the last 2 years things have changed and Tracfone has simply failed. Tracfone has become a customer service nightmare, problems redeeming airtime cards, the website often has issues, chat support is available 7 days a week...BUT often it's NOT actually accessible. IF you need support be prepared to be for a headache, to be transferred MANY times and stay on hold for hours upon hours WITHOUT resolution! Customer service will flat out lie to you on the phone to get rid of you: Example: "no problem, absolutely we can do that, I just need to transfer you to the correct department." Then with the next transfer or call the new representative has to tell you, "No. We can't do what you were just told." Tracfone has become a bad joke! If you need to EVER contact support don't get tracfone...even "limited" support services like Mint Mobile are better!

I signed up with Tracfone for the lower cost, but what it cost me in stress was not worth it. Every time I tried to use the website to add data, I had problems. Often I could not complete this task. Every time I called customer service, I got someone reading from a script who could not answer questions directly. Frequently I would try to sign in and it would say my account could not be validated. Or you sign in, and then try to add data, and then it asks you to sign in again, but then it doesn't work. Customer service could not resolve this after hours on the phone. I just changed to a different company, and it took me 4 hours to get my phone unlocked and port the number, mostly because of Tracfone's obstructive policies. They don't provide you an account number. Instead, they use the phone's IMEI number. They refuse to tell you this number. They send text messages that contradict each other. I have never had a worse experience.

I had been a customer of Tracfone for over 20 years. Recently I experienced difficulties with my phone and I had to send it to them for a replacement phone. They received my phone on September 30th and I was to expect a replacement phone in 3 to 5 business days. I made numerous calls to their customer service number and was told that everything was on track to receive a phone in 3 to 5 days. More time passed and I kept calling to try and find a status of the replacement phone. Nothing had been done. All they could do was note the file and then tell me that it should be 3 to 5 days. I spoke to their Corporate office on October 13th and was informed that a step was missed, nothing had been done, but they would note the file and expect a phone in 3 to 5 days.

My dad has been a TracFone customer for 20+ years. They tell him they can't service his old phone so they send him a new phone. Spent 3+ hours with customer service trying to get it to work and still nothing. I can't get his account verified and they have been zero help. They won't allow a refund of his minutes he can't use either. Save your money and go with a better provider. If I could give a negative review, I would.

Cannot connect to Basic International. On phone this weekend for over 7 hours to several representatives with no solution. Three even said I needed to buy a global plan to dial overseas. (Not true. Yearly plan includes Basic International.) Who can you contact in this company to solve problems? Tracfone used to have acceptable customer service but not anymore. Avoid.

I bought a Tracfone in August and in just 2 days it stopped working. I immediately returned it, but every time I call customer service to get an update as to when I will get the phone or a comparable replacement I get lied to. "It's being shipped tomorrow." "You will receive it in 2-3 days." "I will have someone from our executive resolution department contact you within 12 hours." Etc., etc. On and on. I mailed the headquarters in Miami a typewritten letter with all the phone info and my contact info and I didn't even get the courtesy of a response. It's now October and still nothing. I guess if you get a phone from them and it works, you're in business, but if you get a dud like I did you're beat. I would rate at zero stars but system does not allow you to rate below 1 star.

We have been Tracfone customers for 16 years, and it has gone downhill since then. Since Verizon bought Tracfone, there is no flexibility in service. We bought new annual plans, and they insist that we change sim cards to Verizon... It doesn't work at our residence. ATT did. When you call Tracfone, now you get people trying to speak English and they are difficult to understand. Time to leave.

1) Purchased phone with "what's in the box" description including a charger. None was in the box. 8+ calls over 2+ months to TracFone's numerous "customer service" agents resulted in many promises of "it will arrive in 3-5 days." It never did. Final call ended with agent saying that I would have to buy my own charger and that "there is no record of those conversations"!!! That's possibly true since there seems to be no documentation/record kept of the conversations -- I had to repeat the same story every time I called. The same agent asked me for any phone #s that I had contacted (possibly to validate the "will be sent" promise), and when I provided one with an extension, I was told "that's not a viable number" even though I had made contact with an agent using it. Several Tracfone-initiated call-backs put me on hold to "wait for the next available agent"!!! Was also provided with incorrect "ticket number" for the item.

I bought this Tracfone with a service card. Did all I was asked but the phone will only call out and not receive incoming calls, tried customer assistance. Got this girl who was less than useless asking me the number I was calling from time and time again, asking me what my last 4 numbers of the credit card I used and saying I was wrong, asking my last 4 numbers I had used and saying I was wrong! Saying she would send me a SMS and what is the code number that came through AFTER the call ended. I asked to talk to someone in the USA and was informed I would be called back within 2 minutes....2 hours now and no call. I will never use this company again.

I have been a Tracfone customer for 20+ years. Throughout the years I have upgraded phones with them. Recently my phone stopped making or receiving calls so I decided to get a new phone through Tracfone so I could keep my minutes. The new phone arrived in 2 days and then I spent the next 2 days trying to get it activated. Tracfone customer service is horrible, polite but incompetent. I was on the phone for a total of 4 hrs, transferred to eight different people, none of which could fix the problem. It was very hard to understand many of them and if you ask to be transferred to a US based call center they refuse. You cannot self activate your phone as the directions imply. Long story short, I will be using a different cell phone provider from now on - they have lost a long standing client.

My husband bought a new phone. He called them to set it up. Two hours later it was still not set up then they hung up on him. He called again and again. They couldn't set it up. He asked to speak to a manager. They said no and hung up. The 3rd try was a hour. The phone still not activated so we are switching to Straight Talk.

Tracfone? Total systemic incompetence, complete lack of accountability or follow-up, and a severe language barrier with all customer service representatives--if you can comprehend one word of a sentence you're doing well. Over the past week I spent more than 20 hours attempting to activate my new Tracfone and get it working reliably, much of that with "high level" technical support. They were incapable of addressing my problems. I'm now attempting to return the phone for a refund and cancel my service, and that is turning out to be extremely difficult. Avoid them at all cost.

Tracfone was okay for the past few years. But I had read some things about their mediocre customer service getting worse after Verizon bought them out. I recently found some unexplained activity on my account that I never requested, including a "device upgrade" with a ticket number. My phone has never been replaced. There were a couple of other things that never happened. Did they put another customer's transaction on my account by mistake? My service still works, but I'm going to find another MVNO.

On July 21, 2022 online with a Tracfone Customer Care person I was told I could buy a SIM card to use on my own cell phone for wireless service and was assisted with the purchase of the card. After receiving the card and installing per instructions I attempted to activate but was not able to as it was indicated as not a valid sim card. After three days with chats and telephone calls being disconnected with both at least twice Tracfone was not able to have my phone work. One of the Customer Care persons offered to sell me a service plan indicating my sim card was active yet no matter what I was told to do by subsequent CC persons the phone still will not work!

I signed up for TracFone's auto pay plan and was billed. The online page tells me my service will end on 8/17/22! I can't use my phone to make a call or get one because the thing tells me I'm out of minutes! How can I be out of minutes when I buy unlimited? I waited on 611 almost 30 minutes for a customer service person that told me I had minutes on my phone but couldn't seem to do anything about the problem! I suggest that everyone avoid TracFone unless you just really like headaches!

Have used TracFone for years but may not for much longer unless things change for the better. TracFone has gone from a good company to bad in terms of service and customer support. They can be great for non contract phone service but their customer support is atrocious and the website for the company has become devastatingly unusable following an update to the TracFone website which has made it difficult to add time, activate/re-activate phones, or get customer service harder than before the major overhaul of their website.

I had this service for 8 years. I recently signed up for the ACP program and was given free minutes. As the minutes were expiring, I called to be sure to extend my service. The rep stated I was not in the ACP program???? I was then going to be disconnected for 7-10 business days and the rep stated I had to reenroll??? I stated I still have my enrollment number and I should not have been cancelled. I stated I could not lose my service due to important calls, etc. due to disabilities. The rep reassured me he wouldn't disconnect me, but he did!

Bought a TracFone that did not work. Contacted customer service to return phone. They sent me return mail label which I used. But no refund. Now they say they know nothing about a refund!! Good thing I kept all my documents because I plan to rock their world until they refund my money. Staff have no idea how to answer questions and have no clue what they are doing. Have spent hours with them on phone, either getting transferred or hung up. Lovely company!

I called them with a problem. First I was on hold for around 10 minutes. The person I spoke with said they would gladly help me with my problem, but he had to transfer me to another department. While on hold with that department a recording said I could have a call back instead of holding on. I chose that. About 45 minutes later I got a call from a recording and again was put on hold for another 10 minutes. They should clean up their act or hire more people. Very annoying service.

My wife and I are octogenarians. We've had a pair of Tracfone flip phones for years, primarily for emergencies, and we usually renewed our airtime service a year at the time. Recently, I obtained an iPhone and am still trying to learn to use it. Meanwhile we still maintain our Tracfone service. A while back Tracfone we learned that Tracfone's 3G service would end and that we had to upgrade our phones to continue usage, and Tracfone offered a free replacement phone. I obtained an updated flip phone and activated it for my wife and transferred her remaining service time to it. And I obtained a compatible smart phone for myself but did not attempt to activate it or transfer service time to it at the time as I was busy playing with my iPhone.

I like the low cost but I don't have service everywhere and I just got a new phone and didn't get a SD card with it when it should be included ready to activate. It's a pain in my ** to be completely honest.

Been with them for yrs, old phone broke. Bought a new phone and plan, they are giving me a song and dance about account # and pin #. Always bought a pre paid card or added minutes on line, no account or pin. Use the phone for calls only, so it was good enough. Will not activate new phone. So I am out money for the new phone and plan. Not Happy.

My wife and I each had our own phones and numbers. My phone died. Soon after my wife's failed to function properly. We decided to switch carriers. In the attempt to carry forward our phone numbers we spent roughly eight (8) (THAT's EIGHT) hours working with the new carrier to accomplish with Tracfone what should have taken maybe ten minutes! Countless "verifications of identity". Questions like "What credit card did you use to make payments with?" "What were three of the last phone numbers you called? "VERIFY YOUR STREET ADDRESS." "WE HAVE TO PROVE IT IS REALLY YOU."!!! What were your pin numbers? ON AND ON over a period of SIX (6) (THAT'S SIX) DAYS. Utterly frustrating. Utterly aggravating. WORST company we have ever dealt with. Horrendous customer service. Looking for a phone service and carrier? You could do much much better than Tracfone.

Tracfone has dragged my grandpa out now for over 3 months and are now refusing to give a refund. They claim he used a 3rd party to renew his 1 year plan, which HE DID NOT. They don't want to verify his account because he's been without a phone and there's been no activity (CAN"T ACTIVATE THE PHONE THEY FORCED HIM INTO) in over 90 days. I have spent countless hours trying to get him a WORKING phone and they do nothing for him!! DO NOT USE!!! They take advantage of elderly people and do nothing to assist you other than follow their bogus "SCRIPTED" ** and if you ask for a manager, more times than not, they will hang up on you after you've been on hold for a half hour. BIGGEST FRAUD OUT THERE!!!

Moved and needed new phone number, mobile data stopped working. Was told to buy new SIM. Bought SIM, they disconnected old phone number and never activated new SIM with new number. Now they cannot find any recorded of old number, chat is useless, had just paid for full month with old number, now no data carryover, 38gb lost and no phone service. Keep away from this company, their customer service is awful.

Trying to call Tracfone customer service is a real headache. I called and of course these days there are no live people answering, so I get all of these voice recordings trying to get to a person who could help me load minutes on my phone and it took around 15 minutes. I was on hold and then disconnected. So again I wasted 15 minutes for nothing. This isn't the first time I have had problems with the customer service. So angry this time I had to leave a review. Tracfone is a joke.

First, I had a phone for my son and he broken the phone. My dad came and I got him a another Tracfone while trying to keep the same number. That didn't work and I ended up getting a new number. Then I cancelled the old number. I started getting billed twice in a month for 2 months. I called about the issue and expected to be fixed. They said they can't do anything. I ended up going to my account and canceled the auto-paid but still get billed for one line.

I recently found a better phone deal with another company, so I decided to switch. I opted to port my number from TracFone to the new provider, or tried to anyway. Tracfone chose to ignore my online porting request, so I ended up calling them after a couple of days. I spent close to 7 hours on the phone (mostly on hold) and talked to a dozen or so customer service representatives who conveniently dropped the call every time I said I was switching providers and wanted to port my number to the new provider. I eventually filed a claim with the FCC and it took Tracfone another two weeks to respond to that. I ended up just having to get a new number because I didn't feel like dealing with their incompetent support anymore. If you need support of any kind, don't choose Tracfone.

I have been trying for a week to add days to my plan. Tracfone won't let me into my current plan to do that. On-line chat was no help. It will put you into an endless loop of windows. I have lost hundreds of minutes and texts because of this. I am dropping Tracfone.

I have used TracFone for over 20 years and until now have been very happy with the phones I have had over the years and the service. Tracfone is promoting 6 months free service ($25 plan) with a purchase of a iPhone SE. For the past several years I have been buying the yearly plan with unlimited text & talk with 12 g of data. I have never used all of my data and carry it over when I purchase for the next year.

Elderly gentleman who lost a refurbished Tracfone since was only used for emergencies. No Imei # was provided. Replaced lot phone with another refurbished phone. Had to pay for a month service. Contacted Tracfone for the courtesy to transfer my unused minutes from lost phone. Was advised they needed an Imei# even though they had all info in front of them and I was calling from my landline phone. Wife has been with Tracfone for 15 years and has received the courtesy in the past. Now we were jerked around & said it could not be done without IMEI #. How can you provide something that wasn’t provided? RUN. DO NOT BUY A TRACFONE. Can never speak with anyone from the United States. Poor rapport with its customers.

I ordered a new phone from Tracfone. Didn’t receive a confirmation of the purchase. Called Tracfone to check on the order. Was told there was no record of the order. I then got another phone. Then a phone was delivered to me. I immediately called Tracfone to tell them I needed to return the phone. They agreed to send me a return label, which I still have not received. I’ve been on the phone with them now for 33 minutes being given the runaround. I’ll give an update if I ever get the return label. Won’t hold my breath! Buyer beware!!!

So I have 3 lines with Tracfone. You don't get a lot of data for the money, so I decided to Port the lines out with Cricket Wireless, the phones should be unlocked I assumed I paid for them full price with a debit card, I did not finance them nor sign a contract. All 3 were ordered online. Well assuming I owed the phones since I paid for the phones, that's a joke.. You have to pay 150 dollars per line to unlock the phones. Hmm.. Phones I paid for upfront, no contract on a month to month service? Odd because my AT&T phone once it was paid off was mine and I ported it so how is it that this company owns your phone even though you pay for it upfront..

Tracfone has upgraded their service to voLTE, or to HD voice. Apparently, many customers received notices that their phones were not compatible with the new upgrade. So, Tracfone offered some of these customers new voLTE phones while supplies lasted. My phone did not meet the new service requirements, so I attempted to secure a new phone through the Tracfone chat line by talking to a service agent. The agent attempted to order a phone but she was stopped in her tracks by a computer message that said all of the phones I was eligible for were "incompatible with my zip code." Therefore, she could not process the order. While I was negotiating with this agent the stock of phones was depleted by other customers. So I no longer qualified for any free phone offers.

I have had TracFone for over a year. I thought they were good but then my phone stopped letting me make calls and I had doctor's office calls saying my phone was out of service when I had 5 bars. Called customer service for help. Was on the phone for an hour and 32 minutes before I got to representative. He started troubleshooting my phone. It was still doing nothing and not working. He then told me he was going to transfer me to another representative for help and I told him do not put me on hold again. Of course he said he was transfer me to a live agent. I was put on hold again and then they hung up on me. After an hour and 56 minutes total. Switching carriers.

I have been a Tracfone customer for many years and never had a problem. Now for the last month I've been trying desperately to purchase a new phone from them since mine is on its last leg. When I originally tried to make this purchase they removed the money from my account and held on to it for a week. Then tried to tell me there was a problem with my bank. They told me to try again and it should work fine. So I did. The same exact thing happened again. Once I again I tried calling them to figure out why they won't allow me to make this purchase. Yet again they blamed my bank. It is an absolute joke. I purchased my last phone with this same card on this same account. Now they are trying to tell me there is a problem. Obviously they have no interest in helping anyone if they have no interest helping someone who has been a customer for 10+ years. Save yourself the trouble and pick a different phone service.

Updated on 04/01/2022: Continued unavailability to activate a phone my mother purchased new through major online company. Spending way too much time trying to access any method Tracfone claims we can contact them. Always buffered by computerized robot that doesn't allow you to complete process. Finally found a way to possibly access a human voice by calling. Waited 40 min. on hold just to be told I would need to speak to another department. I begged him to not get me hung up on, but they hung up on me anyway!

Tracfone makes it virtually impossible to port out a number. In my case, Tracfone rejected a port out request from Visible but would not tell me why making it impossible for me to address the problem. Avoid.

I recently (3 weeks ago) purchased a Tracfone and could not activate the new phone over the web using my existing tracfone number. After spend 2 full days (7-8 hours each day) on the phone and on the chat (sometimes simultaneously) I was told that the brand new phone was defective. I spent about half of my time on hold waiting for "the next level" support - which NEVER answered. All "hold" phone calls are routed back to first level support -- and usually to a person that speaks less English than the previous operator! I sent the brand new "defective" phone back and had to wait almost 3 weeks to receive the replacement. The replacement phone that I received was a USED, supposedly refurbished phone.

My 91 year old mother has a prepaid flip phone and a customer for 25 years. They changed networks and had to get a new phone, she wanted the same number and had 338 mins left on phone. Very rude people and lie to you. Told they would send a new phone and never received one. Dealt with them for a week on hold long periods and never helped us. Also hard to understand as they speak broken English. Hung up On me several times, awful customer service! Look elsewhere for a phone.

TracFone used to be good. Now they are bad. Their online chat has been down for a week. You hold forever to get through to their tech dept. on the phone... And get a person who is not able to help & only tells you it will get escalated. I have spent many many hours trying to get someone that has a clue to help... With no luck.

I was a long-time customer of Tracfone through the Straight Talk brand. Early in 2022, they told me had to buy a new phone due to their pending network upgrade. Rather than do that, I tried to switch my phone and number to another carrier. Numerous attempts failed on various errors, and Tracfone customer service was practically no help. I needed my account number; they would not give it to me. I needed my zip code; at first, they didn't tell me it had to be the zip code when I first got the number with another carrier 15 years ago. When they finally told me that, they would not give me the zip code. They hung up on me many times. My new carrier's tech support team had to get on the phone with Tracfone tech support and argue with them before they finally let my number port to the new carrier.

Like most of the other people sharing their experiences my phone was shut off due to networking issues and they promised a new phone within 1-3 days. We are now on day 12 and I am still without a phone. The customer service at this company is TERRIBLE. The chat on line doesn't work, the texting option doesn't work and I have spent 3 different days going round and round in the customer service department with people that speak little to no English for hours. I would suggest staying away from this company!

First, Tracfone deleted my review at their site. I've been a long term subscriber. The phone broke the power connection part which of course cannot be replaced without a lot of money. Got another phone, not tracfone (TF) but needs a TF SIM card. I ordered on from TF w/ 1-3 days delivery. Time had passed and called TF from another phone and got placed on terminal hold, gave up. Tried their "chat". Jerome kept telling me to do things I had already done, repeatedly. He said "just wait and maybe it will show up." Are you kidding? Tried another, "Wendy" but same thing until their "hours available" standard message popped up and then nothing. I re-engaged and after further discussion I was told to "turn off the phone, pull and re-insert the SIM." Had to remind them "I don't have a SIM card, that's why I'm, calling."

Tracfone owner for over ten years - not without glitches in customer service. My 3G flip-phone was cut off without notice - I had seen a notice that Verizon had purchased Tracfone; however the cutoff date listed was 12/2022 - not February 2022. I received nothing from Tracfone. I called Tracfone - getting to an agent took me over an hour. Agent said I could receive new flip phone or Smartphone. Do not want Smart phone. Then was charged $4.95 per phone (2) for "expedited" mailing of new phone. Told to "call Tracfone to set up your new phone". I called on March 10 - 2 hours total - "okay, phone is set up but must speak with another office to transfer your minutes - they are not responding - please call back tomorrow".

If you enjoy being kept on hold and listen to them telling you are next. If you are put on rotation, that was good for 4 hours. Called back because phone still doesn’t work, going on 2 hours this time. Must be me because the next available representative will be with me shortly..

When I bought the prepaid plan, I also bought their phone. The Best Buy seller spent 2+ hours getting the customer service to help him have my cell to receiving incoming calls. It finally worked, but 2 weeks afterwards the internet connection stopped working, as well as incoming calls failed again. I lost income not being able to receive calls, as it took me time to realize it didn't work. I'm thanking my lucky stars that I can soon replace both the phone and sim card. I wouldn't suggest this company to anyone.

Stay away from this company at all costs! I've used Tracfone flip phones for over 7 years because they were cheap and easy to use and carry. Occasionally I would have to replace our phones due to SIM card issues and poor reception even though I live in a highly populated area in south Florida. Sometimes the phone I had would no longer work due to changes in their operational system, each time at my expense. Dealing with CS reps was a real trial of patience as they spoke English poorly and/or couldn't resolve the problem. On one of our phones I had to call the company (vs doing it on the phone itself) to add time/days with the prepaid card I purchased. This happened every time. A real pain.

My phone was disconnected without any warning after the latest refill. Spent two hours trying to resolve the issue just to be told that my phone no longer compatible with their network starting 2/21/2022. Meanwhile I used it on 2/27/2022 with refill on 2/28/2022. And they are refusing to refund the money since according to them the phone was in use "after disconnecting". STAY AWAY FROM THIS COMPANY.

So far 5 days of 1 hour conversations w/reps on an 'escalated case'. They advised me to clear my computer's history most recently. Another escalation, another call back. Phone has not worked properly since I got it. Nonsense, a 1 is much too good for this company and its CS. Can't access Account any way at all despite reps' reassurances, wither on phone or desktop computer. No solutions - just more call backs on escalations. Stay far away from Tracfone. S*** and shino**.

Horrible, horrible, horrible customer service. Plus they include internet time spent on WiFi against the mobile data allotment. Using Android internals AND a network monitoring app, I was able to verify I only used 1.5 Gb of mobile/cell data in Feb, with another 13.8 Gb done on WiFi. Tracfone charged all 15.3 Gb as mobile data overcharging me by $80. When I talk to customer service & tech support, they are utterly clueless (on purpose?) and switch me to a "supervisor" who then spends the first ten minutes repeating all the proof of identity questions the previous three agents asked me, and then tell me "there is nothing they know to do" about any potential problems in how they are calculating data usage. 5 years ago they were bought by Verizon. I will be leaving Tracfone and NOT going to Verizon. Way to go idiot moron executives drinking cocktails at the 19th green of the clubhouse and thinking up new ways to cheat the customer.

In 2016 I bought a LG L33L G4 GSM phone thru QVC with triple minutes. Only literally days before Tracfone upgraded their network to G5 I received a text message that my service including 911 would be ending. Their info as was the info on national news that only G3 service was to be affected. I contacted 4 independent Techs and my son who works in I.T. for a large international company and they as well as several sales reps at companies like Walmart, Target, and Best Buy told me that there was no reason that the phone I had should not work, but that some features may not be as fast.

They decline to provide account number needed for porting out phone number. In their chat sessions, they don't resolve the issue and false promise to callback within 30 min and never does - happened 2 times. They give false instructions to find the account number from online account management, which failed transfer 3 times. I have whole chat session recorded. I wasted 4+ hours in 3 days and still didn't get the issue resolved. Finally filed complaint in FCC.

I was informed that my phone would no longer be supported after my service end date. I went on-line to purchase a new phone, which I did. Told that new phone would arrive in about 3 days. Unknown to me, Tracfone immediately deactivated my old phone, and I am still waiting, after 8 days, for the new phone, which Tracfone says is still waiting order fulfilment. I have talked to 6 customer service reps and 2 chats and have gone on Facebook site. No one seems to be able to do anything and the most recent call, after waiting over 40 minutes, was dropped, and the latest plea on Facebook is being ignored. Tracfone will not reactivate my old phone until the new one arrives, nor will they tell me where my new phone is. But, I continue to be deducted service days for a service I cannot use.

They have the worst customer service. I was trying to port my number over to Mint Mobile and when I put in the details of my account it stated my zip code was wrong. I checked my contact information on their app and found it was all correct. I called customer service and was told they had a different address and I should update it on the website. I told them I'm staring right at it and that it's the one I am entering. The agent repeatedly told me to do the same and finally I asked to speak to a manager. He then hung up on me. I called back 3 more times and still never got a resolution to my problem. Terrible company and Terrible service. I would NEVER recommend them to ANYONE.

I lost my phone, so called Tracfone cust serv - on hold for over 49 min. Finally got someone who could barely speak English. I told her what had happened and that I needed to get another phone. She transfers me and on hold for another 30 min. Got another who was poor at English. By that time, I'd had enough so I repeatedly told the guy I wanted to cancel. HE WAS GOING TO TRANSFER ME AGAIN. I hung up. Went to bank to block auto pay.

I had TracFone for a number of years. I rarely used it as it remained in my car and was solely for emergencies or when I might not have access to another phone. Because of the infrequently of use I cannot complain, or really comment on, the quality of service. It was available when needed and seemed to perform adequately. However, I decided not to renew service in September and received a cancellation confirmation when I closed the account. However, the emails (spam) continued as though I was still a customer. I did an online chat, sent emails, unsubscribed and called the 800 number (numerous time) in an attempt to stop the spam. However, Tracfone continues to ignore my requests to stop sending spam regardless of how I’ve made the request.

This is supposed to be an easy phone but they put too much smartphone crap on it and made it so complicated it is nearly impossible to use. If I wanted a smartphone I would use one. I want a phone that works. This came with a voice that took an hour to figure out how to shut it up. It doesn't get a signal where I live like my old 3G did (same ATT tower). I cannot save contacts to SIM so the first time I wash this or drop it in the creek I lose everyone. It has very difficult and complicated voicemail. Everything is nearly impossible to find that I need, and I don't need much. What I need is a PHONE, not a computer! And I cannot hear it and have yet to figure out how to turn on the speaker!

I have been a Tracfone customer for many many years. Have always put up with poor customer service and lack of knowledge and training. But they have stepped over the line. They are putting in a new system that will not service my older phone. So they informed me I would have to buy a new phone or lose all service. What about my existing time and over 2000 minutes and over 1000 texts remaining? Sorry, lose them unless you buy new phone. Any refunds? Nope. None. Pay us for new phone or bring new phone or lose everything, no refunds, no adjustments except we will give you $75 off a new phone from us. Folks they do not seem to care about customers who have been with them for years. I am moving on.

All the websites direct consumers to 1-800-867-7183 for contact with Tracfone at any level. This number goers directly to somewhere in Asia where polite young ladies with minimal English skills maneuver customers through endless mazes to nowhere. I bought a new Galaxy A32 G5 on 12-10-21. It imploded 12-14-21. I found a voice on Tracfone who said I could return it via UPS. Tracking number **. At 5 pm on the 14th, I returned the phone via UPS. I had already bought $20.00 and $38.50 in phone time. Between 12-16-21 and 1-5-22, I made 29 calls to 1-800-867-7183. Each time an automated robot tried to interfere with the call. I had to say "agent" "agent" "agent" before I was transferred to a noisy boiler room with very poor reception and a woman who said: "it was in process", "it was in process", "not sent", "it was in process", "it shipped" and on 12- 22, I was transferred to a "higher authority". Then I was transferred to the warehouse. Then disconnected.

Twenty five year customer from the start of this service, now for the last two weeks attempting to contact the company about a phone that was supposed to be sent to me due to the 3G service shutdown. Every call over five hours on hold, being transferred from one person to the next only to be disconnected multiple times and have to begin the process over again. No issues with this service till now, and feel there is a coupe that is beginning to steal all airtime from their customers and shut down the company and file bankruptcy. No response on any channel for customer service, chats, website, or customer service, Today alone over four and a half hours on the phone to no avail, Still no satisfaction, taking my business elsewhere. After all my years of loyalty to this company, this is how I am treated. I would run for the hills from this company, Totally unprofessional and nontransparent. Use another service, this is a scam at this point.

For years I was happy with Tracfone, until they made me give up the flip phone and get a smartphone, which they sold me super-cheap. BUT I found out there isn't enough signal strength where I live for a smartphone, so it only works if I'm in a city half an hour away. I tried to switch to another provider, but I need Tracfone to unlock my phone... And they've given me one delay and excuse after another, blaming it on the manufacturer. In the first place they should've verified that the smartphone would work in my area, and now they should expedite the unlocking. Beware, consumers!

I had just become one of the top sellers for the company I worked with and thought I could get by without having to have a cellphone. I was tired of making sure no one stole the cell antenna off the Mercedes... It was ridiculous and costly, monthly bills sometimes would run well over a $1000 bucks. And if you weren't on time with your payment, your service was off the very next day. If you're a salesman, or anyone in any profession and you value your reputation and business, the sound of a sterile robotic female voice stating "sorry, but this number is temporarily disconnected" can be a devastating one. It could kill a sale, or cause a major client to brake off that first appointment you finally scheduled. You may never get a second chance.

Hacked phone number taking seven days plus to get back. (Still waiting.) My phone number was hacked and sent to metro PCS. My carrier is TracFone wireless which I went through Simple mobile. It’s been seven days now and no one seems to be able to contact MetroPCS to have my phone number released so I can use my phone again. This is very frustrating and simply not acceptable. My email was also hacked through my Yahoo. It took them approximately 30 minutes to get this straightened out. I would never ever ever recommend TracFone Wireless or Simple Mobile Service. It just seems like they don’t care. Horrible customer service.

I sent a Samsung 5G back to Tracfone because it died. (Screen showed an odd checkered pattern and then went completely dead.) I bought the phone in Sept and it died in Dec. Using the UPS tracking number, I can see that tracfone has received the phone a week ago. I have called them four times and they have the same story. "You will receive a new phone in 3 to 5 days after receiving an email with the return tracking number." BUT I NEVER RECEIVE THE EMAIL OR PHONE. (I can see from other reviews that this is a constant theme with tracfone. It is obvious that they will not replace their guaranteed phones in any kind of timely manner.)

TracFone made it easy to upgrade from our AT&T GoPhone ZTE "for medical use only" Snail whose signal was weak even inside an "AT&T service" hospital tower in Houston. EX was important that day, since changing the battery resulted in a fire but contacts had been saved off-phone. All upgrades in phone & AT&T are impressive at first but soon the One Year deal began to reveal its ugly side. Pay me more for texting, then data. We were in ER when texting ran OUT! No Notice! No gas gauge! NO ACCOUNTING HISTORY to shop a better plan, just PAY ME MORE ... YOU RAN OUT. Even the paranoid that checks BALANCE/"USAGE" (the only watchdog they offer 611611) weekly or monitors the phone usage counts will be SHORTED "benefits" when in dire trouble (e.g. our ER experience).

First and foremost, I am NOT a Tracfone customer. I had a $24.99 withdrawal show up on my bank account today from a company called Robokiller. I filed a dispute with this transaction because I never signed up for this service. I called what I thought was Robokiller and got Tracfone. I was put on hold three different times waiting for a supervisor and was disconnected three different times. I have to think intentionally. While on hold, I attempted to start a chat and found out I was # 72 in line. I have to think Tracfone is a shady company if they do business with this Robokiller. None of this matters as the charge won't be paid but I now have to spend half a day updating the businesses that use my ATM card to draft payments out of my account.

Started with Tracfone back in the day when everyone had limits on their accounts. Was afraid about running out of minutes on a weekend and the store would be closed. Saw a Tracfone card/chip in a 24-hour convenience store and thought it may be a solution. Put it in my phone and never looked back. I like the roll-over, I use the year plan. I also like when I get a new phone, I just move the chip from my old phone to the new phone and don't have to change my number or start over. I presently have the Tracfone sim chip in my Apple 13 Pro Max. I have not had any problems with dropped calls or loss of service. A rep from one of the bigger companies tried to sell me service and I told them what I have and the price they said they couldn't beat it.

Got a text from TracFone on my tracfone cellphone for a Black Friday Sale deal. Get 800 bonus minutes with purchase of ANY 1 year card by Nov 30 2021. They give a promo number 34212 to use. So I purchase a 1 year 400 minute (Tracfone Card) from walmart. I go to add the card and then to add the promo code. It says promo code is NO GOOD?? So I call customer service. The customer service guy tries it with no luck. Then comes on and tells me I have to purchase the 1 year card directly from them?? What?? Nowhere in the text I got from tracfone does it say that I have to purchase the 1 year card directly from them. I purchased a TRACFONE card that only works on TRACFONE???? So beware of these scammers and their so called deals they don't honor.

St started having problems with dropped calls which then continue to the speaker not working then when I call customer service they say they can't help me. After three managers three phone calls they still can't help me. This is still happening and I don't have a phone or an apology or anything from them.

So I used to have a Tracfone for a long time and here is what I was struggling with. First, the price of the plan you are in might change out of nothing and you did not find out until you check your bank account. Secondly, they do not let you transfer the balance or do a refund in case if you paid for service but "unfortunately we do not work with this sim card..." If you want to chat with the representative Good Luck. Their FB bot is broken and customer assistance "can not help you". I even struggle to break up with Tracfone... I simply wanted to switch providers but Tracfone denied my request to transfer the number. I better invest in pigeons next time!

I was a Safelink customer about 3-5 years ago and things were fine. Fast forward to last month and I reapplied. They said I could use my old phone. It worked for two, maybe three days and quit working. Had to use Google Voice to call them and they told me that phone was unsupported now. So why would they reactivate it in the first place?

I've had Tracfone for years with no big issues until the past 2 years when Data stopped working on my cell phone. I have spoken to 8 different customer reps. for over 8 hours! Each rep tells me to reboot my phone. And test for data. Each rep tells me to try the same things the last rep told me to do. Then each rep transfers the call to someone else who is also unable to help me. They tell me I must call them from a different cell phone so they can "troubleshoot". Then they tell me I must have access to WiFi to troubleshoot. So I drove to Starbucks.

Have kept Tracfone service for years for mild usage. When I ran out of data yesterday I had 800+ minutes and 800+ texts left on my account so last night I purchased an add-on of data. After account was updated my minutes and text balances were GONE! Chat and phone with customer service got me, "You have zero minutes and zero text ". No explanation of how more than 13 hours of call time and more than 850 text disappeared overnight. Dishonest behavior by this company certainly calls into question the benefits of Tracfone service.

I purchased a Tracfone and 1 month service for $37.70 8-6-21. I received my order 8-10-21. I called to activate my phone for service. They offer automatic monthly minutes for $21.68. I was asked if I wanted to do the auto plan. I accepted the plan and said I already paid for the first month so this will begin after 9-10-21 correct? I was told this was correct. Then they offered a transfer of phone numbers. I requested the number be transferred from ATT. Tracfone did not properly transfer the number. However, during the week I noticed they had charged me $21.68 for the recurring minutes. I again told them I had paid for minutes when I ordered the phone online. I was not to be charged until 9-10-21. I asked for a refund of the $21.68 and got it.

On a recent trip to Costa Rica, we discovered just how badly the customer service is at Tracfone. It couldn't have been any worse of an experience. We needed our phones to be unlocked so we could insert the SIM cards we purchased at the airport. This would have allowed us to use our phones in Costa Rica to send texts and make calls back to the US. It took a ridiculously long time to reach a live person. When we finally reached a Customer Service Rep, she turned out to be totally useless and not very helpful at all. She simply DID NOT care that we were in a foreign country WITHOUT use of our phones. As a result, we are dumping Tracfone and our phones. We have been a customer of Tracfone for more than five years. We are now going with another company that will be much more reliable. Tracfone just doesn't care about their customers. You DO NOT treat your customers like this. Tracfone **.

We have had TracFone for years. Now they said we had to go to 4G and we had to buy another phone because 1 of the three we have is a flip phone. Now all are phone are having problems and one doesn't work at home when it always did before. All our phone are having battery problems now.

Beware of TracFone. I'd give a zero star if that was an option. I cannot believe they are still in business. Whatever you do, DO NOT give them your credit card. I made the unfortunate attempt to try this service but when I could not transfer over my phone number, did not complete the purchase. Unfortunately, I had already entered my credit card in their system and started receiving charges on my credit card since then. Nine months later and many calls, they continue to change my card for services they agree have never been incurred. They credit my card each time I call and assure me they will no longer charge my card.

I purchase thousands of minutes and years of service from TracFone: only to get notification from them now my phone will no longer work. I am informed I will have to purchase a new phone in order to continue service. I happen to believe TracFone has an obligation to provide the service I paid for. If that means they have to give me a new phone to do so, well I guess they better send me a new phone. I think it's bad enough I have to go through all the trouble of moving all my stuff over to the new phone. I don't need or want a new phone, however it seems I am not given a choice in the matter. To top it off I am expected to pay for it and buy a new service plan. What a rip-off! TracFone, get your act together!

This is a reseller of AT&T service so it's very good service. BUT... When you switch or update your cell phone you start over. They say they carry over your minutes but it NEVER works out that way. Your data resets to ZERO. So you have to start over and if you have bought a yearly plan then you just have to buy it again. But it still is the cheapest yearly plan I have found.

I ordered a phone on 9/13/21, Received E-Mail it shipped 9/14/21 via FED EX. I waited 3 days for delivery and tried to track my pkg. to no avail. I spoke to 8 different people and got all different answers. USPS was now delivering the pkg. Spoke with mailman who reassured me this is not a tracking # for them. Called Customer service and this time it is UPS who has the pkg. Went onto UPS Website and was able to track pkg. and was made aware the address was not all provided and they had returned my pkg. I was told to contact TracFone.

TRACFONE REVIEW. They tried to play me for a fool. They have lied to me constantly. They have become unreliable. They have stolen my data without reason. No more promo's or birthday promo's. I never had to call them before, but then it became constant. Reliable KEVA **, has become unreliable KEVA **. Does not answer her emails, does not return calls. I remember Keva from my first tracfone almost 20 yrs ago; CDMA. She was always on point. That Keva is dead. Tracfone has become an unreliable, tired old man. When tracfone was a vibrant youth, it was great and nothing but love. I left and even returned with delight. Now... STAY AWAY! STAY AWAY! Stay away from all tracfone products. DO NOT PATRON!

No contract...Reasonable rates...Reliable service...Who could ask for more? Was fortunate to purchase with an LG phone and triple minutes every time I ordered. Liked it so much...Went back and purchased for my husband.

I wanted to purchase a phone that was not a smart phone. Salesman advised the LG K31 Rebel would be the phone for me. Purchased but found out that it is a smart phone and thus needs a smart phone plan. The return label was damaged and unreadable. Called Tracfone. After explaining all this to the agent, she said so you want to buy air time (what the?). Tried again and finally ask to speak to a supervisor who didn't know the return procedure either. She told me to take it to my Tracfone dealer to get it set up. I don't want to set the phone up, just want to return it. I see now that Tracfone just doesn't want to communicate. Their customer service is the worst!!!!

Can not trust them with anything. They would say their system does not let as if they here for you but really don't care about you. STAY AWAY!!!! I'm not talking about their customer service that's known for a real bad one (if that's could customer service....)

I like this company because I can pay as I go and what I do not use it gets rolled over for the next time. I do not have drop calls or any kind of issues with that. The other thing is they will notify you when it is time to renew.

These two companies; Safelink and Tracfone, have literally the dumbest people working for them. For something that should take a minute, they will take not weeks but months and 100 to 200 hours of your time. Stay away unless you want to get a early heart attack from their bad service.