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About US Mobile
US Mobile is a cellphone carrier with prepaid plans and no contracts. You can choose from various plans, including unlimited talk, text and data plans, or a build-your-own-plan option. You can also switch from a different provider and use your existing phone and number by ordering US Mobile’s $3.99 SIM Starter Kit. US Mobile has 5G and 4G LTE coverage and gives you a 14-day risk-free trial. Customer service is available 24/7 by phone or chat.
Pros & Cons
- Affordable, no-contract plans
- Use your existing phone and number
- 5G service where available
- 24/7 customer service
- Online presence only
- Unused base plan doesn’t roll over
US Mobile offers prepaid, contract-free cellphone plans that let you use your existing device and number. Choose a plan or build your own. Its networks cover 99% of Americans. You can try a plan risk-free for up to 14 days.
What is US Mobile?
US Mobile is a cellphone service provider with pay-as-you-go plans and no contracts. Customers can choose from talk, text and data plans that cost as little as $6 per line per month or customize a plan for as little as $4 a month. You can change a plan or cancel it anytime. Use your existing cellphone and phone number with the US Mobile Starter Kit, or buy a phone from US Mobile’s online store.
US Mobile doesn’t have physical locations or sell its products in stores. You can sign up for service online and speak to customer support by phone or chat 24/7. Plans include a 14-day risk-free trial: If you are not happy with your plan, you can get a refund.
How does US Mobile work?
US Mobile is a prepaid cellphone service. There are no contracts; customers pay ahead for 30 days of service based on the plan they choose. After 30 days, you can renew your plan, choose a new one or cancel.
US Mobile says it’s easy to switch from another carrier. If you want to keep your phone and number, you can purchase the US Mobile Starter Kit and change your service in as little as two minutes (as long as you have an unlocked phone with a SIM card slot). You can also purchase a phone from US Mobile’s online store.
Once you sign up for US Mobile service, you have access to a dashboard where you can manage your phone lines and track your usage. If you’re running out of minutes, texts or data before your plan ends, you can add “Top Ups.”
US Mobile plans
US Mobile has plan options for individuals, families, businesses and more. You can choose either a specific plan or design your own.
Plans types include:
- Unlimited talk and text
- Unlimited talk and text plus 1 GB of data
- Unlimited talk and text plus 5 GB of data
- Unlimited talk and text plus 12 GB of data
- Unlimited talk and text plus 18 GB of data
- Unlimited talk and text plus 30 GB of data
- Unlimited All, with unlimited talk, text and data
- Build-your-own plan, with custom numbers of minutes and text and data amount
US Mobile also offers shared data plans for multiple devices, with each line getting unlimited talk and text. International roaming plans are available as well.
US Mobile pricing
US Mobile charges the following monthly prices for its plans:
- Unlimited talk and text: $8 for one line, $7 each for two lines and $6 each for three or more lines
- Unlimited talk and text plus 1 GB of data: $12
- Unlimited talk and text plus 5 GB of data: $15
- Unlimited talk and text plus 12 GB of data: $20
- Unlimited talk and text plus 18 GB of data: $25
- Unlimited talk and text plus 30 GB of data: $30
- Unlimited All, with unlimited talk, text and data: $45 for one line, $30 each for two lines and $25 each for three or more lines
- Build-your-own plan: $0 to $8 for minutes, $0 to $6 for texts and $0 to $26 for data, depending on numbers and amount chosen
Unlimited All plans include taxes and fees, while other plans have a $2 service fee and a regulatory cost recovery charge of $1 to $5 per line.
US Mobile also has shared plans, which cost $9 per line and $2 per GB, plus a regulatory cost recovery charge of 48 cents per line.
International data up to 10 GB is included at no extra cost for those on Unlimited All plans. Roaming rates vary by country for those with other plans.
The US Mobile Starter Kit, which includes SIM cards that allow you to use your existing phone, costs $3.99.
US Mobile FAQ
What network does US Mobile use?
US Mobile uses the Super LTE network and GSM LTE network.
Does US Mobile have monthly fees?
For all plans except Unlimited All plans, in addition to the monthly plan cost, there is a $2 service fee and a regulatory cost recovery charge of $1 to $5 per line. Shared plans have only a regulatory cost recovery charge of 48 cents per line.
Does US Mobile have Wi-Fi calling?
Yes, US Mobile plans come with Wi-Fi calling on the GSM LTE network.
Where can I buy a US Mobile SIM card?
US Mobile SIM cards are available for purchase on the company’s website.
Is US Mobile good?
US Mobile is worth exploring if you are looking for a contract-free, prepaid cellphone plan. You can use your current phone, keep your phone number and customize a plan based on how many minutes and texts and how much data you need. You also get a 14-day trial: If you don’t like the way US Mobile works, the company will give you a refund. Customer representatives are available 24/7 by phone and chat to provide support.
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Reviewed Aug. 16, 2023
Tried them with the 100 day free trial. I was really nervous because of all the bad reviews. My experience for the past six months has been AMAZING. The CEO personally responds to us (customers) on Reddit. He often reaches out to ask what changes we would like to be seen made. But even if you don't use reddit, their Customer Service is quick and efficient. Support is done through chat (online) which worried me, but they are great. They quickly connect to you to a human.
My only gripe (and it's a small one), is that the mobile app sometimes conflicts with what is stated on the website under my account. In other words, my billing cycle date or current data use is not 100% correct on the app. (Note: Error was quickly fixed when my billing cycle ended a day after I topped off my account thinking incorrectly I had a week left in my billing cycle. I was given a free data top up 1gb for the current billing cycle for my trouble without even asking for it when I reached out to support to inquire about when the new cycle was suppose to start).
Reviewed Aug. 16, 2023
I've been with Sprint, AT&T, and Verizon. US Mobile is by far, hands down, the best carrier I've ever used. Their prices are hard to beat, and their customer service is the best. I have 3 lines that I was paying an arm and a leg for at Verizon (with discounts). US Mobile, I am getting the same Unlimited Service that I had at Verizon, but for 1/2 the cost. I have had no issues for the time that I've been with US Mobile.
The only issues that I've had were porting one of the phones (couldn't get the e-sim to work), and then one phone could make outgoing calls. Both issues were fixed immediately with their customer support. They have a very good presence on Reddit and can help you rather quickly on there or on the chat support on their site. When I was with Verizon, contacting customer support was always a nightmare and often times caused more problems than I already had. It is the complete opposite with USM. Also, I am saving about $100 a month now by switching to USM's unlimited plans. Can't beat that.
*Note*. The ported phones were iPhone 11's. Noticed extremely slow speeds during congested times and found out they don't get priority data, only 5G capable phones do. Traded them in for iPhone 14's (2 regular and a pro max). Blazing fast speeds, even during peak/congested times. Just keep that in mind if you have an older phone. You may want to upgrade to a 5G phone.
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Reviewed Aug. 15, 2023
I've been with US Mobile for a couple years now, my girlfriend has been with me for just under a year of that. I've used multiple phones during that time, my girlfriend has had a couple herself. Service has been exceptional. I drove across country using the service through Oregon, Nevada, New Mexico, Utah, Colorado, and Texas, and service was great as expected.
For what my girlfriend and I pay for unlimited everything, I'd be paying about 3x more with a major carrier. Support has been great, they are very responsive, and like any person and/or company, mistakes happen. But when they do, they are quick to fix them. I'll say this about the list of negative reviews I see here. I have a strong feeling if those reviews are real, it's people who have an unrealistic expectation of cell service in general, or they are simply unable to comprehend how to navigate the industry as a whole. As long as US Mobile stays the course and continues innovating, they have lifelong customers.
Reviewed Aug. 15, 2023
I’ve been with US Mobile for over a year going on two and I’ve had very positive experiences with them, their customer service line when you call goes straight to a person. No robots to deal with or anything like that, I’ve only had to be on a actual hold one time to talk to someone (the hold was about 10 minutes). The CEO is very active with his community and they do things that are very consumer friendly. There aren’t a lot of companies I stand behind but US Mobile is definitely one of them, for the price you will not find a better quality experience.
You have the choice between Verizon (Warp 5G) or T-Mobile (GSM 5G), the Verizon side with a 5G phone gives premium data so the same experience as Verizon post paid and if for some reason one works better for you then the other you can always change to either one of them by calling customer service, same goes for if some of your family on your plan T-Mobile works better or Verizon or vice versa every line can be on whatever network on us mobile works best for them. In short you can confidently go to US Mobile and know they will take care of you, they are the best wireless provider I ever used especially for customer service, no one else comes close.
Reviewed Feb. 7, 2023
2. They give priority/fast data on their Warp network which is the same speed and coverage as Verizon Play/Do/Get More, up to 100GB
3. They have the 2nd best customer service of any carrier (2nd only to ** which is twice as expensive) as you can get a human on phone or chat quickly and they fix almost every issue 1st call
4. The app and website are great and support eSIM so signing up and activating is easy
Only concern is if you use more than 100GB they are not the best, and other than the pooled plan they charge an extra $2 fee that is not advertised. The "perks" reimbursement is hard to get as others have said, but even without it US Mobile Unlimited is the cheapest family plan carrier on the Verizon network ($20-25). FYI I am a self-proclaimed expert on MVNOs and have tried many carriers so this opinion is after both personal experience and extensive research.
Reviewed Sept. 15, 2023
US Mobile has amazing customer service! Far above even the big name main carriers. They even have admins on Reddit that you can DM with to get help. Unique selection of plans, for low or high data users, shared data, or buckets, or Unlimited. Prices are competitive, and for me, $10 a month for Unlimited Talk/Text and 1GB data is all I need, and I can add data at 1GB increments for $2 if I want.
The VZW based network is their preferred and Premium side. Get 5G UW and blazing fast speeds in most areas, and also is Priority Data if you using a 5G device. I have been on many MNVO's and even Pre-paid of the actual name carriers, never had such a good experience as with US Mobile.
Reviewed Aug. 16, 2023
I have been a customer of US Mobile for several years. Prior, I had been with T-Mobile. US Mobile has been a vastly better experience than T-Mobile. Unlike T-Mobile, US Mobile customer service agents are clear and helpful. On many different occasions I needed to have questions answered or needed account maintenance. Talking with agents through the chat box on my account on the website has always been a satisfactory experience. Unlike T-Mobile, US Mobile has pricing that is both transparent and affordable. Taxes and fees are included in the price listed on the website. I have been a heavy data consumer in both my iPad and cellular Surface Pro. US Mobile has powered this without hiccups or glitches.
Reviewed Aug. 15, 2023
Top tier customer support. People all the way up to the CEO are active online and willing to help you out on social media. Competitive prices as well as a choice of networks that virtually no other carrier can match.
Reviewed Aug. 15, 2023
- One of the few MVNOs that offer priority data on Verizon.
- The CEO is open to new ideas and communication.
Reviewed Aug. 15, 2023
We've been US Mobile customers for over a year now and have zero complaints on the coverage on the Warp 5G network. The pricing plans are great and just recently got even better and are fully transparent (and inclusion) of fees. The customer service, which I did need for one of my number ports, was great! They resolved it fast and kept me updated along the way. How can you argue with a mobile carrier who's CEO posts updates on their reddit forum and actually replies to customer on there! I've recommended US Mobile to several friends and the ones that moved over are all happy they made the switch. Their ability to utilize eSIMs has made switching phones super easy.
US Mobile Company Information
- Company Name:
- US Mobile
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