US Mobile Reviews

US Mobile promised me a $25 rebate because I accepted a referral from a customer. All I needed to do was spend $100 within 6 months. I signed up for an annual prepaid plan that cost almost $200. Seems like I should receive the $25 right? No, they decided my payment of almost $200 was to be divided into 12 monthly payments so the 6 month total fell below $100 even though they received almost $200 in month one. What a scam.

Simply horrible! Wasted 26 hours on with their chat and data hasn't worked in a month. I've had 8 reps on today, and each one makes me start with the same crap. What is my number? Address I'm at. APN settings. Then they switch reps and ask for the same info. No resolution. 26 hours of this this month!! And they say they cannot give me a credit when their data is so slow I cannot even open the app to pay!!!

Been using USM for 1 year and will extend the service next week. I literally couldn't express how great their customer service is. I'm surprised there are even bad reviews. I only started using it for the cheap price but stayed for literally everything else. If y'all haven't had great experience, try contacting them through Reddit; that's what I did and they never failed to satisfy. 100% recommend.

I had US Mobile when I lived in Oregon. I loved it. Absolutely no problems at all ever. But I moved to Idaho and at the time they didn't service Idaho. I had to use another service. And I have had a few in the last 15 years and absolutely nothing compares.

I've been in chat for 6 hours tonight and 5 last night. Their agents and chatting platform aren't optimized.

There are three things that happened here. First, it was two weeks ago on Sunday and my data and phone and text stopped working suddenly in the morning. I was on the way to somewhere and I needed my phone desperately. I couldn't even call or text or chat with them as I didn't have any access. Finally, I got to a phone, a public phone, and I called them up away from the lab for three hours not getting through to anyone. Then later on at night, I finally got to the internet through a different kiosk and I started chatting with them. It took three hours until they figured out what happened and it told me that I maxed out my data and talk in text.

They do not refund even though I constantly have zero cell service with full bars. days and days I have zero cell service. I can't make calls use maps or data. They cannot fix it. I have spent hours with support. Something is fishy with US Mobile. I think we get kicked off when towers are congested. I have seen others with the same issue on that cheap Black Friday deal. I used network diagnostics and instead of being provisioned it says denied or suspended. They either can't or won't fix it and are happy to take my money without what they promised. It's fraud.

2 phones we switched from Verizon. US Mobile was good up until beginning of 2026. No good reception, data yea right. It takes 30 min for a text message to be sent. Looking for a new cellular company. I had enough!

Been a disaster with everyone in the family since we moved from Verizon. Every issue you can think of with one or another of our phones. Told multiple different things from agents trying to help with the same issue. Very few know what they are doing. If you take too long & problems are still not fixed, they switch you to another agent & you have to start all over. I also had to only use their chat box eventually because the majority have such thick accents that they were hard to understand. I wonder if some of them on chat box couldn't comprehend what they were reading either.

Do not use US Mobile internationally. I had major issues constantly in every country we traveled to over a 4 month period. It was so bad I could not even use my phone for months. Long troubleshooting and would lose ALL voice and data in less than 24 hours. Family could not reach me. Dangerous

Us Mobile, Saud, and the entire Customer Service Team is 2nd to none. Best Mobile Provider ever, and I have tried several.

For a brand called US Mobile, it is ironic that all their customer service and call centers are based out of the Middle East with agents who don't speak great English. Chat and phone customer service takes forever (30+ minutes) and the hold message seems specifically designed to get you to hang up before they answer so they don't have to deal with you. Porting my number was a nightmare. And I was promised multiple times that I would get a physical receipt after buying a phone from them. I have screenshots of the chat where the agent gave me his word. I never got it. The phone agent then gave me his word that they would send it to me, but it could only be email. I have been lied to at least 3 times by this company and I'm already looking to switch service after less than 6 months. Sure, it's cheap, but you absolutely get what you pay for.

The price is good, however, you get what you pay for. I'm on the Dark Star service and I'm not getting the notifications when someone leaves a voicemail, I chat with customer support which takes a long time and after spending two hours back and forth with the agent and trying all the things he made me to, it didn't work so I don't know when I have voicemails. Also, they offered me to purchase my old phone which was in excellent condition and after they received it they said my phone battery was swollen which wasn't true as that was the phone I was using before I bought the new one from them. So they lowered the offer to almost nothing, that's a total scam and my advice is do not ship your old phone to them, sell it on eBay or the marketplace instead. Customer service and technical support is terrible, it seems like they only have one agent.

I paid upfront for a year of service to cover my kid's Apple Watch. Their service would not work, despite my numerous interactions to get assistance from US Mobile. They informed me I would have to find an on-site location to go to for assistance, which was far away in another state. They would not refund my money and I could not get service. After multiple attempts to get service and assistance, and their refusal to provide a refund, I disputed the charge with my credit card company. US Mobile sent me an email that I was inconveniencing them by having the credit card company reverse the charge and convinced the credit card company to stop my refund, assuring they would handle it directly.

There are NO free trials. You can't even get started without a CC. Which they hit instantly. CC company will NOT remove charges. There was absolutely no help setting up service for Apple Watch. Finally after visiting site 18x, a tech specialist was supposed to call. They did NOT! They take your money with NO SERVICE! Would give less than 1 star. Scam! Buyer Beware!!!!!

Talk to US Mobile by chat about activation problem, told me the problem, why it wasn't approved. Remember this number was listed as different zipcode at the other company, made correction in USMobile. It was approved in 15 minutes.

Got a new iPhone 17 Pro Max. US Mobile had good reviews and an attractive offer, so I joined at their 50% off Holiday offer. Then went to port my line that I've had for 15 years, but they had a glitch, and now (picture this with it being YOU) I can not receive calls or texts from anyone for 4 days and counting. But they are really good at saying "we're working on it". And, even though their ads say you can include an Apple Watch at no charge in their plan, they went and charged me full price for the plan that includes an Apple Watch. Classic bait and Switch!

I signed up for USMobile before I went on a cruise. When I arrived in the ports where I was supposed to have service, I could not make calls, use the internet, or receive texts until after I spent 14 hours and 20 minutes of USMobile chat time, and 22 emails. One day while I was in port on a cruise, I spent 9 hours in multiple chats. I called but couldn’t get through to their 611 Customer Service number--“The overseas lines were CONGESTED”. One Chat agent gave me another number but it “cannot be reached”. One Quality Assurance Agent recommended that I should call to schedule a call. The only problem is that neither telephone number worked. I could not leave a message at either of the two non-functional Customer Service numbers.

I don't know what happened. US Mobile used to be amazing! Cheap service and good customer service. Now? The worst customer service ever! Once you connect to an agent (which on the phone takes forever) they just space out for a few minutes and ask "Hi, are we still connected?" Then after a minutes just minimize the chat, despite countless responding. So, if you're the type that never needs customer service, go for it! Great deal. Otherwise, stay away

Review of US Mobile. I used US Mobile for 2 years. I switched carriers today. International travel usually required spending hours on chat to solve problems, including in Italy, Spain, Ireland, and the Caribbean. Generally when I landed. I had no data, texts or phone service. To solve the problem I had to get to a Wifi connection, and contact them through chat. Plan on 1.5 to 3 hours per chat. The problem I had in the Caribbean was not solvable. The offer no service for most islands I also took a trip to Vermont where I had no service. They switched me to a different plan, On a 2 hour chat, I needed switch it back because that plan wouldn’t work overseas.

Rates sound reasonable. Customer service - COLLOSAL WASTE OF TIME!!! After this initial experience, I will take my money and my trust to where I can get the level of service that I want! Ethics and honest matter!

I recently transferred my parents’ phone numbers to US Mobile and purchased two annual plans for them on October 13 using my credit card through a US Mobile Support Representative. However, the very next day, both of their phones were blocked and their account was flagged. This situation has caused significant hardship for my parents, who are in their eighties and rely on their phones for essential medical and social support.

Ahmed was not helpful. I have several phone lines with UsMobile for a couple years now. I transferred 3 other lines to them under a promotion they were doing. I got two transferred in about 3 hours, which was way too long. The 3rd was impossible. They refused to help me. I said just add a new line and I will give up the old number. They refused. I am now canceling about 6 lines with them because Ahmed refused to help me. Now I can not even cancel, and they seem to be blocking that.

I paid for a subscription to Consumer Reports, reviewed the best phone plans and took their advice about the great service with US Mobile. While you can get someone on chat, they can't resolve any issues. My issues have included: 1) no data reception (ongoing since I signed up 3 weeks ago); 2) wrong voicemail timestamp (unresolved after several hours of troubleshooting); 3) phone calls are placed on hold and freezes so you can't remove them from hold. I just don't have any more time to spend troubleshooting with them.

US Mobile sucks. They cut off my service claiming I had too much usage when I barely used my phone and now when I wanna port out my number they just keep on making me problems. STAY FAR FROM US MOBILE, EVERYONE SAIDS IT

US Mobile is a MVNO like all EXCEPT the big 'Three', which means they buy bulk data and minutes from T-Mobile, ATT, and Verizon, package them at a much lower rate than almost anyone. I switched to their service 4 years ago and never regretted it. One issue I found, when switching from other providers telephones, i.e. Tracfone, they may unlock your phone, but they may have it programmed to work only on their network through the settings, I believe they do this deliberately. You may have to change these yourself, if you have any ability to set up a phone, it may take you 20 minutes or so. These are called APN settings, almost all phones can be reprogrammed with a third-party program. THIS IS NOT a glitch, it's something the phone was deliberately set to do from the original vendor to make it harder for you to switch to other MVNO providers.

Tried the home phone service for my mom's memory care room. Support says it's up to me to find a phone that works with their hardware. I've tried four phones so far. There seems to be no support for their product.

I tried to switch from a regular landline to US Mobile’s home phone service - it was a mess and I ended up getting a refund. In the home phone kit they sent, the home phone base device was different from what the instructions described, there were two different SIM cards with no info about which to use (the first one I tried didn’t work, when I asked for help they told me that only the other one works with their home phone base - then why send both?), and they told me that the switchover from my land line provider was taking too long after only one day, even though afterwards I learned it’s normal for landline porting to take at least a week. It seemed like they didn’t have a clue about the differences between switching from landline to cellular, vs their bread and butter business of switching between cellular providers.

I swapped from Verizon to US Mobile on 8/4. I was paying around $200/month on average. If you take out the value of the freebies it was around $160. I was able to get the same freebies on black Friday sales for around $13/mo and my new bill for 4 likes still on Verizon is $66/mo. I brought my own devices and got the starter kits mailed to my house.

I had this US Mobile service for three years and only had two lockouts and fixed immediately. The people are sooo nice and helpful not like what you read on this site, they must have a personality crisis problem. I only use 1 or 2 Gigs monthly on my S10 Sam so I don't slobber on the cell phone all day. Love my monster desktop computer, it blows away that Dick Tracy's cell phone toy. If you slobber all day on data you may need to use other Mint Mobile etc. sevices for life support. Good lucky !!!

My phone (Asus Zenfone 11 Ultra) was not compatible with the networks provided. There was no indication that my phone wouldn't work on the chosen network until I spent hours on the line with customer service. Their solution was switching me to a deprioritized phone network, but I'm still paying the same amount I would have for access to their prioritized data network. I wish I had never switched.

US Mobile gave me great customer service. Also, they provide convenient transfer to other carriers for coverage. I have used them for several months with no problems. It was a great way to save money over the major carriers.

Don't waste your time or money. Many issues. Checked to see if my 2022 Motorola Stylus (4G) phone was compatible for their top plan which gave "Free Teleports" between their 3 networks (Warp, Lite, Darkstar) which are the At&T, T-Mobile, and Verizon towers. Signed up and paid for a full year only to find that "free teleports" are limited to phones that are compatible with e-sim, which mine is not. The solution? I had to BUY physical SIM cards to use each time I needed to teleport.

Good luck trying to sign up with US Mobile.. I tried the website and the app several times. They are terrible. It would not accept the information I was entering. It was full of glitches. I tried to enter my information several times, but it would not accept it. I feel if it is this hard getting us mobile to accept my money, how bad will their service be after they get my money. I'm sticking with my current cell phone provider. Don't need the us mobile headache.

I was sent a sim card. I activated it. I do not watch videos a lot or stream. My data was used up right away. Over 30 gb. 10 GB in one day was used. I was receiving phishing text and calls. My phone number when seen on caller idea was under the name "Carlos.". It was supposed to be under my name. I was scammed from the beginning. My battery on my phone drained within an hour. Websites wouldn't work correctly because my service was hacked. I'm angry about it. It's wrong to pay for three months of service and have a scammer using your data. I went back to Mint Mobile. Right away my phone acted normal. The caller idea no longer had Carlos name on it. Save yourself and don't get US Mobile.

Spent several days and hours with agents live chatting about their plans. Confirmed the plan I wanted was the final price with features I wanted. Confirmed it would work with the phone I wanted to buy. Bought the phone. 5 days later phone arrives. I livechat them again to activate it. Suddenly that plan no longer exists.. but here's the kicker... they claimed it NEVER existed. I literally sent the past agent a link to the live and active site and he confirmed everything only days prior. So I ask this current agent if he can see a lengthy record of my many chats from last week.

We purchased their light plan (1gb data) with Unlimited Talk and Text. My husband stopped receiving texts (even basic texts from his mom) and pictures, it just shows a circle rotating non-stop. When I contact customer service, they agreed that Data was needed to send SMS messages... I asked for where it says that prior to signing up because clearly that would make text *not* unlimited considering you need Data (1gb per the plan) to send/receive SMS messages. He could not provide this. We paid for a year in advance and he refused to refund us. He said it was in their refund policy. I asked for a copy of the refund policy and none of the exclusions applied to our situation. He just continued to apologize and say it was out of his hands. He couldn't refund us. Even though we paid for a service we didn't receive. I would not recommend this scam company.

US Mobile has held my number hostage for days. I brought my number to US Mobile a week ago and they have not yet activated it. The only explanation given is that they are having technical delays. They keep extending the delay time by 72 hours every day. They treat me very rudely and no one seems to care that I have lost touch with my family and lost opportunities for work. Now, if I try to leave during this process, I could lose my number for good. They have offered me no other recourse and zero customer service. BEWARE of US Mobile. Do yourself a favor and use a different service.

I bought a one-year plan from US Mobile. It dio not work as advertised. I asked for a refund. They said there were no refunds after 7 days. There were other problems. I have 56 pages of transcript trying to get these problems resolved. No luck. Did I say 56 pages?? I tried hard to work with them but it was impossible. I will never buy from US Mobile again. There are otjher MVNO's that are honest and more reliable. Mint Mobile is one. I now use Mint Mobile. A wonderful provider. No problems, unlike with US Mobile.

1st off they do NOT have a money back guarantee unless the phone has a physical issue. They also ADVERTISE that they offer free 30 day trials, but the catch is you have to be transferring in your old number. That isn't immediately shared with you. Their phone is a NUU A11L. I've never heard of NUU, but I was desperate. The big draw to this company is that they have 24-7 phone customer service. That's better than even T-Mobile. It's what drew ME in. The phone itself is kinda flimsy and the back comes off with just a good fingernail pressure. I'm not sure I like that type of phone structure. The male customer service reps sadly seem to be more techy than the women, because of the 17 calls I've had with these people in the last 3 days, 11 have been women and they would never my questions directly, they always had to put me on hold forever.