US Mobile Reviews

2 phones we switched from Verizon. US Mobile was good up until beginning of 2026. No good reception, data yea right. It takes 30 min for a text message to be sent. Looking for a new cellular company. I had enough!

Been a disaster with everyone in the family since we moved from Verizon. Every issue you can think of with one or another of our phones. Told multiple different things from agents trying to help with the same issue. Very few know what they are doing. If you take too long & problems are still not fixed, they switch you to another agent & you have to start all over. I also had to only use their chat box eventually because the majority have such thick accents that they were hard to understand. I wonder if some of them on chat box couldn't comprehend what they were reading either.

Do not use US Mobile internationally. I had major issues constantly in every country we traveled to over a 4 month period. It was so bad I could not even use my phone for months. Long troubleshooting and would lose ALL voice and data in less than 24 hours. Family could not reach me. Dangerous

Us Mobile, Saud, and the entire Customer Service Team is 2nd to none. Best Mobile Provider ever, and I have tried several.

For a brand called US Mobile, it is ironic that all their customer service and call centers are based out of the Middle East with agents who don't speak great English. Chat and phone customer service takes forever (30+ minutes) and the hold message seems specifically designed to get you to hang up before they answer so they don't have to deal with you. Porting my number was a nightmare. And I was promised multiple times that I would get a physical receipt after buying a phone from them. I have screenshots of the chat where the agent gave me his word. I never got it. The phone agent then gave me his word that they would send it to me, but it could only be email. I have been lied to at least 3 times by this company and I'm already looking to switch service after less than 6 months. Sure, it's cheap, but you absolutely get what you pay for.

The price is good, however, you get what you pay for. I'm on the Dark Star service and I'm not getting the notifications when someone leaves a voicemail, I chat with customer support which takes a long time and after spending two hours back and forth with the agent and trying all the things he made me to, it didn't work so I don't know when I have voicemails. Also, they offered me to purchase my old phone which was in excellent condition and after they received it they said my phone battery was swollen which wasn't true as that was the phone I was using before I bought the new one from them. So they lowered the offer to almost nothing, that's a total scam and my advice is do not ship your old phone to them, sell it on eBay or the marketplace instead. Customer service and technical support is terrible, it seems like they only have one agent.

I paid upfront for a year of service to cover my kid's Apple Watch. Their service would not work, despite my numerous interactions to get assistance from US Mobile. They informed me I would have to find an on-site location to go to for assistance, which was far away in another state. They would not refund my money and I could not get service. After multiple attempts to get service and assistance, and their refusal to provide a refund, I disputed the charge with my credit card company. US Mobile sent me an email that I was inconveniencing them by having the credit card company reverse the charge and convinced the credit card company to stop my refund, assuring they would handle it directly.

There are NO free trials. You can't even get started without a CC. Which they hit instantly. CC company will NOT remove charges. There was absolutely no help setting up service for Apple Watch. Finally after visiting site 18x, a tech specialist was supposed to call. They did NOT! They take your money with NO SERVICE! Would give less than 1 star. Scam! Buyer Beware!!!!!

Talk to US Mobile by chat about activation problem, told me the problem, why it wasn't approved. Remember this number was listed as different zipcode at the other company, made correction in USMobile. It was approved in 15 minutes.

Got a new iPhone 17 Pro Max. US Mobile had good reviews and an attractive offer, so I joined at their 50% off Holiday offer. Then went to port my line that I've had for 15 years, but they had a glitch, and now (picture this with it being YOU) I can not receive calls or texts from anyone for 4 days and counting. But they are really good at saying "we're working on it". And, even though their ads say you can include an Apple Watch at no charge in their plan, they went and charged me full price for the plan that includes an Apple Watch. Classic bait and Switch!