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About US Mobile
US Mobile is a cellphone carrier with prepaid plans and no contracts. You can choose from various plans, including unlimited talk, text and data plans, or a build-your-own-plan option. You can also switch from a different provider and use your existing phone and number by ordering US Mobile’s $3.99 SIM Starter Kit. US Mobile has 5G and 4G LTE coverage and gives you a 14-day risk-free trial. Customer service is available 24/7 by phone or chat.
Pros & Cons
Pros
- Affordable, no-contract plans
- Use your existing phone and number
- 5G service where available
- 24/7 customer service
Cons
- Online presence only
- Unused base plan doesn’t roll over
Bottom Line
US Mobile offers prepaid, contract-free cellphone plans that let you use your existing device and number. Choose a plan or build your own. Its networks cover 99% of Americans. You can try a plan risk-free for up to 14 days.
What is US Mobile?
US Mobile is a cellphone service provider with pay-as-you-go plans and no contracts. Customers can choose from talk, text and data plans that cost as little as $6 per line per month or customize a plan for as little as $4 a month. You can change a plan or cancel it anytime. Use your existing cellphone and phone number with the US Mobile Starter Kit, or buy a phone from US Mobile’s online store.
US Mobile doesn’t have physical locations or sell its products in stores. You can sign up for service online and speak to customer support by phone or chat 24/7. Plans include a 14-day risk-free trial: If you are not happy with your plan, you can get a refund.
How does US Mobile work?
US Mobile is a prepaid cellphone service. There are no contracts; customers pay ahead for 30 days of service based on the plan they choose. After 30 days, you can renew your plan, choose a new one or cancel.
US Mobile says it’s easy to switch from another carrier. If you want to keep your phone and number, you can purchase the US Mobile Starter Kit and change your service in as little as two minutes (as long as you have an unlocked phone with a SIM card slot). You can also purchase a phone from US Mobile’s online store.
Once you sign up for US Mobile service, you have access to a dashboard where you can manage your phone lines and track your usage. If you’re running out of minutes, texts or data before your plan ends, you can add “Top Ups.”
US Mobile plans
US Mobile has plan options for individuals, families, businesses and more. You can choose either a specific plan or design your own.
Plans types include:
- Unlimited talk and text
- Unlimited talk and text plus 1 GB of data
- Unlimited talk and text plus 5 GB of data
- Unlimited talk and text plus 12 GB of data
- Unlimited talk and text plus 18 GB of data
- Unlimited talk and text plus 30 GB of data
- Unlimited All, with unlimited talk, text and data
- Build-your-own plan, with custom numbers of minutes and text and data amount
US Mobile also offers shared data plans for multiple devices, with each line getting unlimited talk and text. International roaming plans are available as well.
US Mobile pricing
US Mobile charges the following monthly prices for its plans:
- Unlimited talk and text: $8 for one line, $7 each for two lines and $6 each for three or more lines
- Unlimited talk and text plus 1 GB of data: $12
- Unlimited talk and text plus 5 GB of data: $15
- Unlimited talk and text plus 12 GB of data: $20
- Unlimited talk and text plus 18 GB of data: $25
- Unlimited talk and text plus 30 GB of data: $30
- Unlimited All, with unlimited talk, text and data: $45 for one line, $30 each for two lines and $25 each for three or more lines
- Build-your-own plan: $0 to $8 for minutes, $0 to $6 for texts and $0 to $26 for data, depending on numbers and amount chosen
Unlimited All plans include taxes and fees, while other plans have a $2 service fee and a regulatory cost recovery charge of $1 to $5 per line.
US Mobile also has shared plans, which cost $9 per line and $2 per GB, plus a regulatory cost recovery charge of 48 cents per line.
International data up to 10 GB is included at no extra cost for those on Unlimited All plans. Roaming rates vary by country for those with other plans.
The US Mobile Starter Kit, which includes SIM cards that allow you to use your existing phone, costs $3.99.
US Mobile FAQ
What network does US Mobile use?
US Mobile uses the Super LTE network and GSM LTE network.
Does US Mobile have monthly fees?
For all plans except Unlimited All plans, in addition to the monthly plan cost, there is a $2 service fee and a regulatory cost recovery charge of $1 to $5 per line. Shared plans have only a regulatory cost recovery charge of 48 cents per line.
Does US Mobile have Wi-Fi calling?
Yes, US Mobile plans come with Wi-Fi calling on the GSM LTE network.
Where can I buy a US Mobile SIM card?
US Mobile SIM cards are available for purchase on the company’s website.
Is US Mobile good?
US Mobile is worth exploring if you are looking for a contract-free, prepaid cellphone plan. You can use your current phone, keep your phone number and customize a plan based on how many minutes and texts and how much data you need. You also get a 14-day trial: If you don’t like the way US Mobile works, the company will give you a refund. Customer representatives are available 24/7 by phone and chat to provide support.
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I have been with US Mobile for the past three months; and I would say that their service is great, not a single problem with them. Regarding the cost, there is a huge drop in my bill over the previous major US carrier, the only thing that some people (may) dislike is that they don't offer phones with big discounts, and I understand this is to keep the cost low; and I have no problem as I use my fully paid phones and I like it this way.
US Mobile is IMHO the best pre-paid/MVNO carrier for many reasons:
2. They give priority/fast data on their Warp network which is the same speed and coverage as Verizon Play/Do/Get More, up to 100GB
3. They have the 2nd best customer service of any carrier (2nd only to ** which is twice as expensive) as you can get a human on phone or chat quickly and they fix almost every issue 1st call
4. The app and website are great and support eSIM so signing up and activating is easy
Only concern is if you use more than 100GB they are not the best, and other than the pooled plan they charge an extra $2 fee that is not advertised. The "perks" reimbursement is hard to get as others have said, but even without it US Mobile Unlimited is the cheapest family plan carrier on the Verizon network ($20-25). FYI I am a self-proclaimed expert on MVNOs and have tried many carriers so this opinion is after both personal experience and extensive research.
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After shopping 12 different Cell Services, I chose US Mobile. The price is a Tiny Bit higher than the cheapest I could find but the (almost) instant HELPFUL customer service made my decision. FREE Try.
We have been with US Mobile now for 3yrs and have not had any problems with their service. We use 30g of data each a month on the unlimited plan. The data speeds do slow down in congested areas such as big cities. Also, have not had any issues with customer service.
- They offer 100 days free trial, KEEPS STOPING DATA SERVICE CONSTANTLY.
- They brag about so many thing they do not have or do!
Bottom line: unlimited data have a funny meaning for them, 15 GB. Regardless you contact them soooo many times about no having internet connection on your device.
Absolutely horrible customer service. They do not care about the customer one bit. Don't expect any better service in one of their locations either. Associates are even less help. Happy to sell you a phone and more but no tech or account help. Unfortunately most cell providers are much the same way. They have us over a barrel and they take full advantage.
Most people don't have alternative phone access, aside from at their jobs, so it feels like a big deal to be out of service. For two weeks. Spending more than 5 hours on the phone, sending more than 10 emails. Being charged extra money to switch between a "Warp 5G" and "GSM LTE" sim card just to see if it works. All while being lied to that this money will be fully refunded. At least, it felt like a big deal to me.
When things work, they work, and when they don't you speak to a different customer service person every day who is entirely unfamiliar with what has already been attempted and who made what promises. They don't really seem to understand technology better than the customer, and so they make you jump through the script over and over again. Rather than issue refunds as promised, they will try to give a discount on future service to force you to stay for a few more months. On social media they seem very responsive, but they send a public message and privately never contact you.
Out of the blue my phone service disconnected. I spent over an hour on chat with a support agent going through APN settings, pulling the SIM out and resetting network settings. In the end, they did not know what happened. Did not offer a refund or resolution. Only to port to another carrier. This experience has shown me their service is not reliable and can become cumbersome if problems arise. Being a business that requires service, I would caution against signing up for their services.
The phone service itself is not too bad. The calls drop a little more often than AT&T service, but, as I said, not much. Sometimes reception is garbled, sometimes the other caller can't hear you well. AS I said, worse than AT&T but very little. They are significantly cheaper, though. Where they are horrid is their customer service. For example, they do NOT tell you when your plan that you paid for will expire. When I asked them to put me on autopay, they said they did, but they did not, and I was left without phone service as NOBODY told me, via email or anything else, that my plan had expired. ZERO communication.
Perks they advertise as part of the plans are too much trouble to get monthly credit for (you have to give your first born), they will push you out of your plan a year or two out as they want to change them to make more money. They advertise that esims or certain phones/esim work but they do not. Tested on international plan. Never worked. They add unlimited in front of everything making it super confusing or super Unlimited super confusing.. They were better off keeping it simple like a few years ago would have been better... one unlimited plan + other plans..
US Mobile Company Information
- Company Name:
- US Mobile
- Website:
- www.usmobile.com
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