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Shady business practices. Offered a $400 off promotion for bringing over a new iPhone XS that by their terms was good until the end of November. By mid-October it was "sold out" even though they were still advertising it on their website. Others have reported entering the $400 off promo code only to be told later after signing up that no promo code was entered. Does not inspire confidence in US Mobile that they refuse to honor their own policies & promotions.
Apparently, when I activated the new sim they are advertising as their great new service, it is in beta and not functional yet, so now I have no phone or web access for 3 days until they send a sim card for a lesser option. I have no way to make or receive calls in an emergency. The person on live chat was not able to offer any help. Completely unprofessional and unacceptable.
US Mobile expert review by ConsumerAffairs
US Mobile offers only pay-as-you-go plans to help customers choose and pay for only what they need. The company is headquartered in Connecticut and launched in 2014.
Plans: All customers build their own plan at US Mobile. They select the number of minutes and text messages they want as well as the amount of data. These are selected separately, so the plans are highly customizable.
Alarm system SIM cards: US Mobile sells 2G, 3G and 4G SIM cards that can be used in some home security systems. Customers can choose which types of service (talk, text or data) their alarm system needs and then only pay for that service.
Student discount: US Mobile will send a free SIM card to any U.S. college student. Some universities have partnerships with the company, so students can pick a SIM card up on campus. Visit the website to see a list of partner schools.
Blog: Interested consumers who want to learn more about US Mobile or prepaid plans can visit the company’s website to read its blog. They can also follow US Mobile on Facebook, Twitter and Google+.
Customer service: US Mobile customer service representatives are available 24/7. They can be reached by phone or e-mail, and the company reports most e-mails are answered within 10 minutes.
Best for: US Mobile is best for budget-conscious consumers, temporary users and non-cell phone users.
US Mobile Company Information
- Company Name:
- US Mobile