T-Mobile Reviews

However, all is well that ends well, and I MUST say that as long as we were with T-Mobile, their employees have been stellar!! While their technology (ours was 4-G) could've been better, I couldn't ask for better customer service from the employees themselves. (Wait times to get a human on the phone to help were often over an hour, though, which is unacceptable while listening to the disingenuous computer voice saying, "We value your business. Your call will be answered in the order received.") For me, the only deal-breaker was that T-Mobile was just too expensive, and there are more affordable and equally - or more - reliable alternatives.

Joe mentioned integrity and how people in sales (or anywhere) should have that, and I could not have agreed more. This will be my go to T Mobile store from now on! 10 stars and my hat is off to you two! Thank you thank you thank you!! I have never left a phone store feeling refreshed and better than when I walked in, today I did! If Joe isn’t a manager or promoted, boy, you need to fix that!!!

Whenever I have an issue, it's dealt with right away and the reps are always courteous and respectful. If the rep doesn't fix the issue, or seems to not understand, I just call back and get a different rep. During my 20+ years running a computer repair business, I've had many times where customers want me to deal with their internet and phone providers, I'm good at dealing with tech support. Dealing with AT&T and Verizon is almost impossible. I haven't dealt with Verizon much, so maybe I just had some bad reps, but I've dealt with AT&T many times, including my home internet which took me 4 months of calls every day to get my billing right, then several calls to cancel because they couldn't get my billing right.

I spent about 2 to 4 hours a day. Every time I call AT&T I get transferred several times and usually get disconnected before ever talking to anyone. There are days this happens over and over and have to give up and try the next day. I've never had that with T-Mobile, I always get a rep within an hour, but most of the time within 2 minutes or so. The key is, if you are not satisfied with the help you get, call back, tell the next rep what happened. Sometimes it just takes a second call, not everyone is perfect, sometimes you get a bad rep, or a rep that is having a bad day. There are many times in the last 17 years T-Mobile has gone out of their way to make things right with me when something went wrong, I highly recommend them.

Once again Heather, if you read this review thank you so much you not only fix my issue but also made my anxiety of talking to a representative dissapear and created a pleasant conversation.

I eventually told the young man, "So you're telling me to call corporate to get my answer." He in turn wanted to debate tmobile's legality of the insurance. I repeated so you want me to call corporate. I was simply trying to help him understand a better way to address this. I eventually ask for his name and the manager's name. This must've insulted him which I don't understand, since I was simply asking in case someone asked at corporate. Yet as I turned to walk away he made a comment to his co worker in the presence of a customer and his daughter who were chuckling away with the co worker. I turned back and approach now there wasn't a smile. I ask what he said. I heard but wanted to know if he'd repeat. Which he didn't want to.

It was at that point I understood why we have unprecedented incidents. This is one of the main causes. People working in positions that don't have the skill set to be in customer service. It would have been nice to have someone sit down and walk me through the claim process. Not frustrate me more. I Love Tmobile. They are my connection to the world in which I live. This time the ball was dropped. Thankfully there was a store in Plymouth that helped by sitting down with me so I could talk to the person on the Assurant web link. The young man's comment was WHAT IS WRONG WITH HIM. CRAZY OR SOMETHING.

Well when I came in you ask how could you help. My exact words were I'm kinda frustrated with my claim .Can't seem to be able to talk to assurant. First notice your customer is frustrated. Remember you just asked them how you could help. Also there is nothing wrong with going above and beyond if you will to insure customer satisfaction. How would you want someone to address this issue if it was you in need of customer service. Don't tell a client, "Well we just sell you the insurance." Still give the company 5 stars but as a long standing customer of seven accounts I hope you address this.

Went to a store...They could not figure out why I had no service either...but confirmed it was not a "locked phone" issue. At this point I've spent days just to transfer my service/phone. So the guy said I could get a deal on one of their phones...and I basically had no choice because I was without a working phone. Got into a 2 year deal...paid the taxes ($77). and was going to have to pay a good bit more per month than I had planned. Spent $50 on a case and screen protector...but left feeling frustrated and not really helped or cared for...They just wanted to shuffle me out to get to the next customer. Didn't really like/want the phone and didn't want to get into a 2 year commitment (never did)...so I called T-mobile a few days later and they said I had 11 more days to return the phone.

In the meantime, I ported my number back to Verizon on my old phone which was so nice and easy....Took 20 minutes (not 10 hours). The person that helped me was a joy to deal with. Returned the T-mobile phone and they charged me a $70 restocking fee...Just insanely shocked at this...and the level of service...No one was nice....basically robotic and could care less if I was a new customer or leaving T-mobile etc. I lost over $100 dollars for this nightmarish fiasco...I vehemently DO NOT recommend T-mobile...Will stay with Verizon for life! I really hope someone reads this and is saved the huge waste of time and money that I experienced!

When I called to inquire why it was so high they explained my plan was $90/month for the over 54 plan. I was l being charged $20/month for the $999 for the phone (remember it was supposed to be $299 with my old phone trade in and my eligible upgrade). Plus $13/month for the $259 tablet which was supposed to be free with adding a line. Then the accessories' monthly fee (an Otter phone case and car charger which I bought at the store which I thought was paid for when I gave them the $170 at the store). Anyway after contacting Customer Care they wouldn't resolve anything because they, "Didn't hear what was promised at the store". But that was the prices for the phone and tablet. Oh and accessories and that $170 I gave them at the store was activation fees and did not include any accessories.

I contacted the Lenoir City TN store several times and they admitted they quoted me the upgraded prices and the special on the tablet and that they would credit me the difference on the upcoming bills. The next bill and the consecutive bills have been $120/monthly, but I am still having to pay $999 total for the upgraded phone and $259 total for tablet which was NOT what the sales rep at the store said and believe me when I say I asked him half a dozen times to verify the billing because I have to live on a budget. Anyway, sorry it's been a long review, but I wanted to illustrate how they promise one thing and do not stick to their promises. And Customer care may be nice and helpful for small issues, but can't help with anything a salesperson quoted. Buyer beware when TMobile quotes or promises you anything.