T-Mobile Reviews

I had a grandfathered plan of the Simple Choice with the added 4g LTR 6 gb of data. Music streaming is supposedly free. BingeOn was enabled and according to the advertisement, explanations, and FAQ, BingeOn should not affect the 4g LTE 6gb of data and that I can tether my phone to my laptop and watch streaming qualifying streaming video without it affecting the 6gb. Great. I get a text message two weeks into the billing cycle saying that I’ve reached my limit. Wtf. So I go to check my data usage and apparently they had been deducting my from my 6gb for the “free BingeOn” video streaming and on top of that the WIFI usage. I’m using WiFi. Not the ** data. Utter bull.

Omg. I feel like I have been overcharged and misled. I am being forced to pay over 400$ in two weeks and no mercy. Absolutely none. Very despondent. Miserable. Can't wait to get out. Will never go back and will be here refer. God help Sprint customers moving to this carrier. For heaven's sake no matter what they tell you don't use your phone whilst travelling. It's a set up...you will get a huge bill several weeks after you return. That's what happened to me despite the fact that I kept calling to check on my bill. All of a sudden smack down huge bill pay now or else.

I upgraded because I was told I'd have 20g of 4G LTE Hotspot mobile tethering. This includes HD streaming. In the description it states you can stream HD videos through your mobile Hotspot. This is a scam. After only a few days of streaming a few TV shows each night my actual data plan shot through the roof. On my T-mobile app it shows I've only used 2.2gs of my 20g mobile hotspot allowance. However in my phone's data usage log it show my hotspot has been using 30gs of mobile data. This a scam because sure they give you an allowance of 20g of mobile Hotspot they fail to mention that you'll never reach that because you'll somehow use 30gs of mobile data for every 2gs of Hotspot data. I'm sick of these carriers calling themselves "uncarriers" and advertising unlimited data plans. There is no point in having a data plan if you're throttled to 64kbps after 50 gigs. It's absolutely useless at these speeds.

We had T-Mobile for a little over two years. During this time we never had good service and called every single month when a bill came out due to erroneous charges. At first their way of fixing it was to simply throw money at our bills. When we told them we would rather pay the bill and have service they still never actually fixed the issue. We were constantly waiting on tech support or someone to call us back, which they never did and the problem was never resolved. Finally I asked them to just get rid of the lines and send us a bill for the equipment charges that were left over. We did not have a contract with them so there should not have been any further charges after our last bill. We never received a bill from them for the equipment.

Ordered a family plan end of November with international calling and unlimited internet. After activating 2 lines, started receiving international call charges notifications. So called them. Reported the issue, so customer rep accepted the mistake and gave a waiver for international calling for 1 month accepting their mistake. I received a bill with $ 700+ for 2 lines this month, while I called them they are stating that, "Waiver was applied only to one line and not the other line because you called and mentioned about 1 line and not the other line." It's completely ridiculous, while I complain about international charges, how they can add waiver for 1 line and not my account.

For your corporate store in Waimalu Shopping Plaza in Aiea, Hawaii, I would rate this store a "0". I had to wait 17 minutes to do a 1 minute transaction and that was to pay my bill. I started to take pictures of my experience in the store and this finally got the manager's attention. I think his name was SAM. He was more concerned about me taking pictures and said that he would ask me to leave the store. He told me that I can't take pictures and replied I certainly can. Poor customer service is needed to be shared with everyone. Having been in business operations myself having a customer wait that long for a transaction of this type is poor customer service protocol or business objective. And instead of taking my payment I was asked to leave the store. I have been a loyal customer of T-Mobile for years now and find this type of treatment as hostile and is a result of poor management at this store.

We ordered 2 phones that were supposed to be on the Equipment Installment Plan and then all of a sudden I get a text saying our lease is ending and we will be responsible for the full remaining amount. I contacted Customer Service and they said there is nothing they can do. Very poor customer service!

I've been with T-Mobile for 4 years. We have spoken with customer service over a dozen times - online & in-store. They always tell us what we want to hear, but when the bill comes, nothing EVER matches up. $40/line (3 lines) no matter what phone you have doesn't equal $216/month. The phones don't even keep up with new updates for a year. All I ever get is "oops, something went wrong". No **, Sherlock.

I moved to T-Mobile after seeing their coverage map showing my normal travel area was completely covered. Once I switched I found that many areas had no coverage at all and the rest one bar on my phone. This is in a well populated area in Southern Lancaster County Pennsylvania. You cannot believe their coverage map in our area.

Not only the service is the worse but the quality of customer service are so bad. I WILL NOT RECOMMEND TO ANYONE THIS COMPANY. The amount of charge for a very low quality of service. Not only calls drop but also customer service is no good and if you not careful they will overcharge you for things you not even aware also careful.