T-Mobile Reviews

I had bad credit and after making 12 months of on time payments they financed me a Galaxy S9 no credit check and no money down! No other company cellular or other would give me such a chance to rebuild my credit! Customer Service has been pretty great! Never on hold more than 1-3 minutes, and they almost always can address my needs! I've only been overbilled a few times which they quickly credited me for. I have a signal much better than Verizon's! I had service still camping on Mt. Shasta and even driving through Death Valley! I couldn't believe it! I highly recommend them over any other company! You can't beat their plans, signal strength or customer service!

I have had some great company experiences in my lifetime and personally I have delivered top-notch Customer Service and Technical Support as well. In Aerospace I received letters of accommodation and recommendation from Japan Airlines and the Boeing Company including a Memorial from JAL. I know customer service and technical support. T-Mobile, hands down the number one company experience in my lifetime. It started six years ago when I was located in an area that had no service by any carrier. T-Mobile found a way to get me at least 2G to my phone. I did not know 2G still existed. No carrier could penetrate this structure, but T-Mobile did. They used engineering and finagled phones until they found the right combination. They never gave up to fulfill my service in a desperate situation. Two years later I switched over to a business account.

Again, out of nowhere they made my experience 100% better by assigning me a team! A team of people available to me 24/7 all seven days a week. This team knows me better than any company has in the past. They are at the meat of my business keeping my operation alive and well. T-Mobile has never wavered. I believe in their customer centric mentality throughout the company. They look at your circumstances and make decisions based on your needs and situation before their own. Their genuine concern and expertise in resolving technical issues is exemplary and unparalleled in the cell phone industry. They have helped me immensely in overcoming a changing economic landscape and every day challenges life can throw at you like theft and technical issues.

At the end of the day their actions are what separates them from any other organization. T-Mobile is behind me, in front of me, and they will be, by my side as long as I buy cell phones. One of the most impressive moments recently was when they got LG on the phone with me. The actual manufacturer. I needed backup completed beyond three phones, to help me with recovery. That was a first as they wanted me to be assured they have no limits to deliver exactly what you ask for. I want to acknowledge my team at T-Mobile with this endorsement. Thank you very much Team!

* What other cellular providers are telling me is that T-Mobile (and all carriers) have an unlock code and it's really a simple process. T-Mobile told me 3 days ago that they have to put in a trouble ticket and my phone will be unlocked in 24-48 hours (that ended yesterday which was a normal business day). I believe that T-Mobile has no priority or interest in helping former customers. ** I am requesting that T-Mobile pay for the phone that I can not use anymore (only 1 Phone is currently un-usable and I have paid another cellular carrier 3 days ago to get this phone "on-line"). I have lost that money also. This huge company has no desire to help me with a block they placed on phones which I own 100%.

The fee up front was $60.00, I paid that. Then the new phones got shipped to me, the setup process and moving them from Sprint was all seamless. I wasn't told how to get my old existing phones back to T-Mobile for the reimbursement, so I had to call yet again, someone was helpful. Took down the info and said they'd be sending the shipping label. I then had to buy my own box which wasn't a big deal, but they mail it off.

Then I wanted to get the corporate discount squared away. I called again, and was told no, they need a copy of the old bill showing the discount and to bring it to a branch. I do so and I get told I need to submit it to a certain website. The website I was directed to made no mention of uploading the document, only to visit a store. I call again and they said I need to explain it to the branch better and to go back. Great. I go back a second time, to be told I don't have the magenta plan, and the discount could not be applied. Awesome.

I call back and explain my whole deal, also what I was promised by the sales rep I chatted with originally, the $135.00 as the total bill, they were pretty surprised by this amount I was expecting but said once the old phones are received and the credits and everything issued we'll revisit it. A week or so goes by and I see a charge about about $120 as a bill. I call and they say it is to establish the monthly due date, well, that's not what I was told, especially since I hadn't had the phones for over a month, I would at least think it would be prorated, but this was before anything was setup. They waived this bill, which was very helpful.

Now, it's been about a month and I really wanted to ensure I was getting what I was promised for the total monthly bill, so I called and they said they'd try to find my original chats where I was told this. I waited three days and got a call back saying they could not be found. So now I'll be paying them more than I was paying Sprint, at least $190, when I was promised a great deal, none of it happened. Beyond livid from the experience and now I need to figure out how to leave.