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About T-Mobile
- Generally good service in urban areas
- Responsive corporate office support
- Frequent billing discrepancies
- Inconsistent coverage in rural areas
T-Mobile Reviews
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Reviewed Dec. 13, 2024
There was a issue that came aboard due to a customer representative reloading a payment into 1 account. After so many representative and supervisors to repeat self to about the situation no one had the common sense to look up or address if there was a solution. Almost giving up and not wanting to hear nor speak to another representative decide to give it another try. Well let's say it paid off, got to speak to a gentleman that needs to be recognized in Tmobile. His name is Kenneth, badge or ID # **, has all the patience in the world, knows how to deal with customer's issues, goes out of his way to see if there was a mistake or misunderstanding, does his homework as he should. Even with my frustration he stood his grounds and did his part to do what was needed to resolve the issue.
If there's anything else to say t-mobile is need to go back to the $50 dollar pre pay monthly and beat the competition right out. Use are good, I'd not ever had no issue, service has been great. Hey if use a work on a few other place to add some towers I know tmobile will gain territory and a lot more clients. Greed doesn't take anyone anywhere. Can't tell use how to run a business but a dollar is better than 10 if you have quantity and quality, loyalty.
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Reviewed Sept. 29, 2024
I had four lines with T-Mobile for about four years - three lines in Orange County, CA and one line for my mom in Veneta, OR, about seven miles west of Eugene. We always had significant connectivity issues when calling to and from Veneta, and the video-call function almost never worked; it was spotty if she stayed in the house, but as soon as she'd go outside, the video would drop. Our connectivity within CA was always great. The four lines cost about $136/month. When Mom passed away this past June, our remaining three lines were about $105/month. I had asked for a better deal about eight months ago but was told none were available. I recently read in Consumer Reports that changing to a reputable "non-Big 3" carrier like ** could save us up to $40/month, so we switched. The whole process of switching took over a week because T-Mobile technicians took a whole week to unlock my device.
However, all is well that ends well, and I MUST say that as long as we were with T-Mobile, their employees have been stellar!! While their technology (ours was 4-G) could've been better, I couldn't ask for better customer service from the employees themselves. (Wait times to get a human on the phone to help were often over an hour, though, which is unacceptable while listening to the disingenuous computer voice saying, "We value your business. Your call will be answered in the order received.") For me, the only deal-breaker was that T-Mobile was just too expensive, and there are more affordable and equally - or more - reliable alternatives.
Reviewed Aug. 20, 2024
First of all, I went to the Clyde Park location and Caleb assisted me, he had me add a secondary line saying I wouldn’t get charged, but had to activate it in order to get my new phone set up. I was confused and not being tech savvy I didn’t know to dispute it. A month and a half later I go to the store on East Beltline, Joe and Brandon are THE BEST. Not only did they resolve my current issue, but Joe called and got the secondary line- that I was in fact paying for- taken off and refunded! They listened to me and made sure that action was taken. If ever there is a raise deserved- these two are in first place!
Joe mentioned integrity and how people in sales (or anywhere) should have that, and I could not have agreed more. This will be my go to T Mobile store from now on! 10 stars and my hat is off to you two! Thank you thank you thank you!! I have never left a phone store feeling refreshed and better than when I walked in, today I did! If Joe isn’t a manager or promoted, boy, you need to fix that!!!

Reviewed Aug. 9, 2024
I've been with T-Mobile for 17 years, and before that, I was with them for 2 years on the T-Mobile ToGo plan. They are not perfect, I've had troubles, which means I've dealt with customer support a lot. I'm the kind of person that calls in any time something isn't working right, so, yeah, I've spent a lot of time with customer/technical support. 99% of the time I don't get put on hold, I'm usually talking to someone live in about 1 to 2 minutes. When they're busy the automated system asks if you'd like a call back, usually in about 30 minutes so I press 1 for yes. Almost every time I get a call back in less than 10 minutes, unless there is a major outage, then it could be just under an hour, but that's very rare.
Whenever I have an issue, it's dealt with right away and the reps are always courteous and respectful. If the rep doesn't fix the issue, or seems to not understand, I just call back and get a different rep. During my 20+ years running a computer repair business, I've had many times where customers want me to deal with their internet and phone providers, I'm good at dealing with tech support. Dealing with AT&T and Verizon is almost impossible. I haven't dealt with Verizon much, so maybe I just had some bad reps, but I've dealt with AT&T many times, including my home internet which took me 4 months of calls every day to get my billing right, then several calls to cancel because they couldn't get my billing right.
I spent about 2 to 4 hours a day. Every time I call AT&T I get transferred several times and usually get disconnected before ever talking to anyone. There are days this happens over and over and have to give up and try the next day. I've never had that with T-Mobile, I always get a rep within an hour, but most of the time within 2 minutes or so. The key is, if you are not satisfied with the help you get, call back, tell the next rep what happened. Sometimes it just takes a second call, not everyone is perfect, sometimes you get a bad rep, or a rep that is having a bad day. There are many times in the last 17 years T-Mobile has gone out of their way to make things right with me when something went wrong, I highly recommend them.
Reviewed June 22, 2024
Once again Heather, if you read this review thank you so much you not only fix my issue but also made my anxiety of talking to a representative dissapear and created a pleasant conversation.
Reviewed June 13, 2025
I would not use this service because T-Mobile’s self-accountability for employee errors are bad and the ability to communicate with higher-level managers within the customer service departments is terrible. I transferred to T-Mobile to try and get better cell reception and after six days of trying, I could not get connected at home nor did the service representative ask the correct question about my equipment. I transferred the cell number I was keeping back to my previous provider and asked that my account be closed completely and numbers and services.
Weeks later, I received a bill for $335 for lines not transferred, even though they were not used or usable. I tried to get it corrected and they did agree the lines on the account had never been used but I got nowhere, I was told my concern was sent to be looked at but heard nothing. Then I received a collection letter for this fake charge and T-Mobile said they can’t fix it once it goes to collections. Now my credit has a bad connection mark and I have to vest time correcting it because of incompetence and bad customer service policies.

Reviewed June 13, 2025
He said, thinking about getting T-Mobile, why don't you wait till they replace Mike Seavert, he is not the CEO that T-Mobile wants. They're already talking about replacing him because he has no idea how to run a business. I've had T-Mobile for a while now and I'm trying to get a phone from them. From the first day I signed up, they never gave me a phone. They want to sell me a flip phone for $100, you know what I pay - $69 a month for service. They could go to hell. I'll find a better carrier, there's plenty of them out there. T-Mobile has gone to hell, folks, gone to hell, take heed, you will be sorry if you sign up with T-Mobile. I guarantee it, every time I need to use my phone, it's dead, it's irritating as hell when I can't use my phone.
Reviewed June 13, 2025
Absolutely lied about how much they would charge. Trying to close this account is very difficult. Absolutely a b s nightmare. I don't recommend using their trackers at all. Best to shop other methods for tracking.... Disorganized billing system. Overcharged....
Reviewed June 13, 2025
I recently had my phone stolen. I tried to contact T-Mobile online and could never get past the prompts since much of the requested ID verification is stored in my stolen device and it's not committed to memory. After much difficulty I finally spoke to a live agent. Again, information was asked that I didn't readily have available. I was informed that to replace my phone I'd have to go to the nearest T-Mobile store, have them scan my ID, and then have them call customer service to complete the transaction. I understand the need for security measures nowadays but it shouldn't be this difficult for the customer to replace a phone that's been stolen. At a time when people have to try to remember countless ID numbers and passwords there should be a more convenient, realistic method of verification. The victim of the crime should not have to do the majority of the legwork.
Reviewed June 12, 2025
T-MOBILE'S SERVICE IS UNBELIEVABLY BAD! After 25 years as an AT&T wireless customer, I switched to Comcast Xfinity; for the past 19 months, I have been stuck with what is the worst, most unethical, and terrible wireless connection that I have ever experienced. Keep in mind that I have been using mobile phones since their creation.
Frequent outages or simply NO SIGNAL, NO DATA nothing, but at least I have a nice $1,200. Cellphone to use as a paperweight. What is even worse is T-Mobile inside sales representative sold me a wish and a dream, basically, she lied about T-Mobile's coverage. Even today, the T-Mobile coverage map shows my home is awash in nothing but beautiful 5G service. Obviously, NOT TRUE! I'm lucky if I can get a signal and you can forget about "unlimited, high-speed data", because it doesn't exist. Maybe I am wrong, but it shouldn't take over 9 hours to download and load a game during the hours of 9 pm & 6 am, should it?
Even after over 150 phone calls (and hours of my time) to T-Mobile customer and/or technical support nothing gets better. The truth is, T-Mobile's services are actually getting worse each day. A letter to T-Mobile's CEO did get a response, but rather than a credit for T-Mobile's failure to provide reliable phone services, I want something that might be unattainable as a T-Mobile customer... I want my phone to work 24 hours a day, every day of the week. I don't want to call T-Mobile several times a week to explain the same terrible phone, text, and data service problems.
Final thought: More than 13 T-Mobile supervisors have reached out to me, and each one has left voicemails offering apologies and has conveyed true empathy. Each one explained that they will do everything possible to resolve my T-Mobile problems. Then, they hung up and NOT ONE left any phone number so I could return their phone call. On my last and final call to customer support, T-Mobile's customer service representative asked me: "How old is your house?" I replied: 65 years old. T-Mobile's customer service representative then told me that my data problems and signal issues are likely due to the lead paint in my home blocking the signal. THAT IS T-MOBILE NONSENSE! This is the length T-Mobile will go to to force a customer to stay with their awful, unreliable, services. Joe C. Rural American
T-Mobile Company Information
- Company Name:
- T-Mobile
- Website:
- www.t-mobile.com