T-Mobile Reviews

I have been pleasantly surprised by TM! It's coverage and speed beat ATT in almost every area I frequent. Even at the camp. Good thing is if you are in a fringe area or dead zone it creates a uplink to Starlink so your phone doesn't have connectivity as long as you are outdoors. It works to automatically, so there is no manual toggling back and forth. This is really a game changer for cell Services. The service we are on is priced very competitively. Definitely saving us some real $$. My opinion is worth what u paid for it...$0. jJust a heads up! May be worth looking into. We are on the Magenta 55+

The first visit to this store in Pryor, we had another associate and by the helpful actions of ** to each customer, we made the assumption that he was the manager. On our second visit to the store, we were fortunate enough to have ** help us. We learned then that this store doesn’t have an official manager. Are they trying to save money? They won’t if they lose **!

Who else would work with a rival company for a couple of hours to get the information needed to change a customer over? All the while, helping other associates with their questions and customers. Who else would make us feel valuable as a customer and make what easily could’ve been a stressful interaction, one of calmness and kindness? This was our experience with ** and wherever he goes, we’ll follow, because his knowledge and customer service is that good! Finally, may I suggest again, that he be made a manager officially since he’s already doing a great job at it! Thank you for having T-Mobile at Pryor and good people at this location.

Salina, OK

Unknowingly the person set up a payment the completely engaged in fraud (for T-Mobile) and removed all the money from my card, plus I paid the amount she told me to pay on the specific day, which I paid also. I called the spoke to a representative to have the money "taken" from my card returned, and was told that since my balance was in arrears, they were going to "keep the money that they took without authorization. Be aware, don't talk to any of T-mobile's foreign agents, they are robbers and thieves and T-mobile allows this underhanded maneuvering to continue. My service was interrupted. I made a plan to have the service restored, and followed the directions of their representative and they still STOLE the money from my card that was for HOLDING ONLY. DON'T TRUST THEM.

Only to have spent 8 hours 4 till 9m to get no where for there was two accounts in my name one should have been cancelled long ago! The next morning T-Mobile activation dept was to call me to help and never did. So I spent three hours in person that day with Mario helping me to get my Sereno and fixed. Mario was kind - listened to me - he got what I was saying got on the phone after pulling up both my accounts /he canceled the old account - spoke with the activation dept - got my numbers corrected and I ended up buying a phone from Mario. He took the time to help me - he listens and even though I did not go in to up grade my phone - he made the sale just knowing this nice, kind and profession man - was helping me! Was worth buy a new phone in return!!! Maybe his co worker could learn something from compassion and kindness. Thank you Mario!

However it's true...! Recently I forgot to pay my bill and my phone service was turned off! I was in a situation that required my phone service and no way to pay the bill until the next day! T-Mobile went out of their way and figured out how to restore my service anyway, so that I could complete an obligation! That saved me and my customers valuable time! Without my service it could have cost me and my customers money and time. I'm so appreciative to T-Mobile for this and many other things they bring to the table. For me "A grumpy old man!" To say this is very rare! Thank you T Mobile!!!!

In one call, a T-Mobile agent even involved the insurance company, which confirmed there was no reason for these ongoing issues. Yet, T-Mobile still disconnected my service shortly after. I am extremely disappointed with the lack of support and resolution. If these issues are not addressed immediately, I will be forced to consider switching providers. I hope this review helps others make an informed decision about their service provider.

I literally canceled my son's phone, which, BTW, unopened, not used and they only give you 20 days from purchase to return it and I bought it for Christmas on a holiday deal, he told me new year's that his dad bought him one on his plan and doesn't need it. So though billing started on Dec 25th, and I contacted them at the very beginning of January, they said I was still being billed the full month even though he wasn't using their services at all for this month. They charged me $400 for a watch when it was supposed to be $99 2 yrs ago through a promo that was emailed to me. They're just horrible to existing customers.

The local store refused to refund my money telling me I need to contact customer service to request my refund. I called customer service, was told I needed to contact my local store to process my refund. Explained to customer service I was told by local store I needed to contact customer service. Was finally told the phone number associated with the hub was NOT canceled. Customer service actually canceled the line and indicated I would receive a refund, via a gift card.

Following month, I receive a statement in the mail with a negative balance. Called customer service, was told to contact my local store for refund, explained again the situation, the refund had not been processed, this rep told me they were handing it while we were on the phone and I should receive the refund within 30 days. Following month same situation. I called several times, being told the same thing. Eventually I told the company to juat keep my money. My life, and time, isn't going to be wasted on continuous calls to a company that never intended on providing a refund for a charge that should not have ever happened. The company and local stores are all a bunch of rip offs. Based on the reviews, and my experience, this is the only way the company seems to make any money.