T-Mobile Reviews

Joe mentioned integrity and how people in sales (or anywhere) should have that, and I could not have agreed more. This will be my go to T Mobile store from now on! 10 stars and my hat is off to you two! Thank you thank you thank you!! I have never left a phone store feeling refreshed and better than when I walked in, today I did! If Joe isn’t a manager or promoted, boy, you need to fix that!!!

Whenever I have an issue, it's dealt with right away and the reps are always courteous and respectful. If the rep doesn't fix the issue, or seems to not understand, I just call back and get a different rep. During my 20+ years running a computer repair business, I've had many times where customers want me to deal with their internet and phone providers, I'm good at dealing with tech support. Dealing with AT&T and Verizon is almost impossible. I haven't dealt with Verizon much, so maybe I just had some bad reps, but I've dealt with AT&T many times, including my home internet which took me 4 months of calls every day to get my billing right, then several calls to cancel because they couldn't get my billing right.

I spent about 2 to 4 hours a day. Every time I call AT&T I get transferred several times and usually get disconnected before ever talking to anyone. There are days this happens over and over and have to give up and try the next day. I've never had that with T-Mobile, I always get a rep within an hour, but most of the time within 2 minutes or so. The key is, if you are not satisfied with the help you get, call back, tell the next rep what happened. Sometimes it just takes a second call, not everyone is perfect, sometimes you get a bad rep, or a rep that is having a bad day. There are many times in the last 17 years T-Mobile has gone out of their way to make things right with me when something went wrong, I highly recommend them.

Once again Heather, if you read this review thank you so much you not only fix my issue but also made my anxiety of talking to a representative dissapear and created a pleasant conversation.

I eventually told the young man, "So you're telling me to call corporate to get my answer." He in turn wanted to debate tmobile's legality of the insurance. I repeated so you want me to call corporate. I was simply trying to help him understand a better way to address this. I eventually ask for his name and the manager's name. This must've insulted him which I don't understand, since I was simply asking in case someone asked at corporate. Yet as I turned to walk away he made a comment to his co worker in the presence of a customer and his daughter who were chuckling away with the co worker. I turned back and approach now there wasn't a smile. I ask what he said. I heard but wanted to know if he'd repeat. Which he didn't want to.

It was at that point I understood why we have unprecedented incidents. This is one of the main causes. People working in positions that don't have the skill set to be in customer service. It would have been nice to have someone sit down and walk me through the claim process. Not frustrate me more. I Love Tmobile. They are my connection to the world in which I live. This time the ball was dropped. Thankfully there was a store in Plymouth that helped by sitting down with me so I could talk to the person on the Assurant web link. The young man's comment was WHAT IS WRONG WITH HIM. CRAZY OR SOMETHING.

Well when I came in you ask how could you help. My exact words were I'm kinda frustrated with my claim .Can't seem to be able to talk to assurant. First notice your customer is frustrated. Remember you just asked them how you could help. Also there is nothing wrong with going above and beyond if you will to insure customer satisfaction. How would you want someone to address this issue if it was you in need of customer service. Don't tell a client, "Well we just sell you the insurance." Still give the company 5 stars but as a long standing customer of seven accounts I hope you address this.

When offering an alternative where a major bank will accept e-Bills and then process the e-Bill balance and promptly send electronic payment directly to T-Mobile, the T-Mobile representative would not accept this e-bill payment method in lieu of AutoPay and give the $10 per month discount so that customers could protect their Personal and Private Information (PPI) from any unwanted disclosure to a third party.

Corporate greed has propelled T-Mobile to take Money from the younger generation, where the over 65 generation is willing to pay for services agreed to and received. This appears to be bordering on Age Discrimination and/or Elder-Abuse because T-Mobile promotes directly taking customer's money and collecting PPI that does not need to be held by T-Mobile. Sincerely, PAN - Retired

I then called the customer service number and spoke with someone. They informed me that a payment had not been made in 3 months. I told them that I spoke with someone a few months ago, and was told that my account was current. The calls are recorded so I told the Customer service rep to play back the recording and even gave them the exact date of the first conversation I had. She told me that she can't pull the recording, and that I owe $1700 to close out my account. Needless to say I paid the $1700 to avoid negative hit on my credit, but T-Mobile is the absolute worst mobile supplier, and there is no reason to record calls if you aren't going to use the recordings when needed. If you are considering using T-Mobile, I say pay the extra and go with someone like Verizon or AT&T who won't take advantage of you, and where the customer service actually knows what they are doing.