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Reviewed Sept. 1, 2023
T-Mobile is saving us a lot each month. Not only is the service much less expensive and easy to understand, we also have free Netflix and Apple TV! Pros: Great coverage, pricing and customer service without extra hidden costs. The bill is easy to read and understand. We received $200 each for switching as well. Switching over the service was relatively fast and easy. Cons: Our switchover experience is less than ideal as far as the billing goes. The day we switched they had issues with their computers. I had to work with customer service several times to get it all straightened out. They did provided some credits which took some of the sting out. It took four billing cycles to get everything worked out. We brought over 3 lines with 2 Apple phone trade ins. The issues were all billing and trade in related.
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Reviewed Aug. 13, 2023
I decided to switch cell phone service over to T-Mobile and what a great experience thanks to the representative I had a pleasure speaking with. His name was Chris from Oklahoma. He was so patient with me throughout the call and he was truly a sweetheart. I could tell instantly that he loves his job. He was successful at setting up my service and I really was sad to see the call end. It was like we knew each other for years. Great job Chris. What an asset you are to this company!
Reviewed June 22, 2023
Today 6/22/23 while talking to the T-Mobile Customer Care team, I received 5 star service from Yankely. I'm a Sprint legacy customer and she helped me set up an online account under T-Mobile and also add an international plan on my daughter's line who's traveling overseas. She took the time to go over all my questions and had the patience to answer each one of them in detail. She seemed to be very knowledgeable and at no time I felt lost through the process. I can assure you that if every customer care specialist handled the calls the way she did, T-Mobile overall ratings scores would be 5 stars. Thank you Yankely, I hoped every time I called T-Mobile you were the one taking care of me. Great job!!!!
Reviewed Feb. 24, 2023
C/S **. She took almost 45 minutes with me on 02/23/2023. I had problems with my phone, not T-Mobile Service, which she rectified and also helped me to get a better plan with T-Mobile for my wife and I. She also updated my iOS and put a new chip in my phone because mine was so old and not functioning properly. With all my questions, she never lost her patience nor her integrity. Great employee!!!!
Reviewed Nov. 26, 2022
Thank you to Erin, Nick and Josh at the TMobile in Chaska, MN on Pioneer Trail for making our Black Friday Shopping experience that we were dreading so absolutely Fabulous! Upgrading our phones, adding new internet plus all of the other extras - earbuds, screen protectors, etc. They each had the patience to answer all of our questions, explain what we needed to do and when, even giving us a follow up call. I was so impressed that they greeted everyone as they came in to let them know they would be with them as soon as possible. The multi-tasking that went on with that team is incredible. Great Synergy! It takes time to do transfer the phones so set your expectations and patience. Even after a they had a long day meaning worked all day and night, skipped lunch, full store they stayed until after close to make sure everyone's transactions were done. We would highly recommend and will be back for all our future purchases. Thank you all so very much! Nick and Roxanne
Reviewed Oct. 4, 2023
Yesterday I went to the Glades T Mobile store in Boca Raton and was assisted by Mr. Kirk **. Very attentive and knowledgeable about excellent products and services. Thanks to their time and management we were able to have a very good experience with T-Mobile. Thank you.
Reviewed Oct. 3, 2023
Since T-Mobile merged with Sprint the service in my neighborhood has been awful, in my house it’s worse. Dropped calls, no service, the list is ongoing. I finally after multiple requests to resolve this decided to switch to another provider. I switched at the beginning of my bill cycle. They charged me for a whole month. I called once I got a late letter (never received a final bill). I called and they said I paid late, I advised I canceled and wasn’t paying for a service I didn’t have now couldn’t access. The supervisor Kim, stated that I paid late and would have a late fee and they prorate and I would be charged for a month.
I clearly stated that’s not okay. She also said I paid late last month which I proved not to be valid. She got upset and spoke over me agitated. I told her that I got a bill for a service I didn’t have and she is the pissy one. Confused is an understatement. I told her I would pay the $10 for the days I had the services. They agreed in the end but she said she was glad I left. Me too boo, me too. Lol have the day you derserve.
Reviewed Oct. 2, 2023
Be aware of T-Mobile and their phone hostage policies. We are a business and considered moving our cell service over to T-Mobile. To test and begin the process, we started with one phone. We purchased the phone outright so we owe no money on the phone. Our CEO did not like the service he was getting so we moved him over to a different phone. He still did not like it so we moved him back to Verizon. Needless to say, the phone that was purchased with T-Mobile is locked by them and they refuse to release it even though it has been paid in full.
I've tried dealing with the Business Care unit and they keep giving me the run around. They are telling me that I need to have the phone ACTIVE on T-Mobile for at least 40 days or they will not release it. So, I have two choices if I want to be able to use that phone. One, I can hook it up with them or two, I can just get rid of a brand new $1300 phone. This is absolutely ridiculous and I have never had this issue with any other vendor. They won't accept the fact that someone is leaving them so they need to hold you hostage in order to keep you as a customer. On top of that, their business care is horrible and won't help or pass you to a manager no matter what you do.
Reviewed Oct. 2, 2023
This is the worst company I have ever had a phone contract with. We have had them for three years. I made sure to save enough to buy out three iphones mid contract just because of how poorly this company deals with any issues with the phone account. I am being serious, do not support this company. I know you have to have a phone, there are many companies other than T-Mobile to choose from. They are terrible.
Reviewed Oct. 2, 2023
Sprint switched to T-mobile and now to save everything they don't even send you the phone return kit. You have to print your label and to finish damaging the great service that Sprint offered, the phones are returned through USPS, not UPS.
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