T-Mobile Reviews

If there's anything else to say t-mobile is need to go back to the $50 dollar pre pay monthly and beat the competition right out. Use are good, I'd not ever had no issue, service has been great. Hey if use a work on a few other place to add some towers I know tmobile will gain territory and a lot more clients. Greed doesn't take anyone anywhere. Can't tell use how to run a business but a dollar is better than 10 if you have quantity and quality, loyalty.

However, all is well that ends well, and I MUST say that as long as we were with T-Mobile, their employees have been stellar!! While their technology (ours was 4-G) could've been better, I couldn't ask for better customer service from the employees themselves. (Wait times to get a human on the phone to help were often over an hour, though, which is unacceptable while listening to the disingenuous computer voice saying, "We value your business. Your call will be answered in the order received.") For me, the only deal-breaker was that T-Mobile was just too expensive, and there are more affordable and equally - or more - reliable alternatives.

Whenever I have an issue, it's dealt with right away and the reps are always courteous and respectful. If the rep doesn't fix the issue, or seems to not understand, I just call back and get a different rep. During my 20+ years running a computer repair business, I've had many times where customers want me to deal with their internet and phone providers, I'm good at dealing with tech support. Dealing with AT&T and Verizon is almost impossible. I haven't dealt with Verizon much, so maybe I just had some bad reps, but I've dealt with AT&T many times, including my home internet which took me 4 months of calls every day to get my billing right, then several calls to cancel because they couldn't get my billing right.

I spent about 2 to 4 hours a day. Every time I call AT&T I get transferred several times and usually get disconnected before ever talking to anyone. There are days this happens over and over and have to give up and try the next day. I've never had that with T-Mobile, I always get a rep within an hour, but most of the time within 2 minutes or so. The key is, if you are not satisfied with the help you get, call back, tell the next rep what happened. Sometimes it just takes a second call, not everyone is perfect, sometimes you get a bad rep, or a rep that is having a bad day. There are many times in the last 17 years T-Mobile has gone out of their way to make things right with me when something went wrong, I highly recommend them.

Once again Heather, if you read this review thank you so much you not only fix my issue but also made my anxiety of talking to a representative dissapear and created a pleasant conversation.

I eventually told the young man, "So you're telling me to call corporate to get my answer." He in turn wanted to debate tmobile's legality of the insurance. I repeated so you want me to call corporate. I was simply trying to help him understand a better way to address this. I eventually ask for his name and the manager's name. This must've insulted him which I don't understand, since I was simply asking in case someone asked at corporate. Yet as I turned to walk away he made a comment to his co worker in the presence of a customer and his daughter who were chuckling away with the co worker. I turned back and approach now there wasn't a smile. I ask what he said. I heard but wanted to know if he'd repeat. Which he didn't want to.

It was at that point I understood why we have unprecedented incidents. This is one of the main causes. People working in positions that don't have the skill set to be in customer service. It would have been nice to have someone sit down and walk me through the claim process. Not frustrate me more. I Love Tmobile. They are my connection to the world in which I live. This time the ball was dropped. Thankfully there was a store in Plymouth that helped by sitting down with me so I could talk to the person on the Assurant web link. The young man's comment was WHAT IS WRONG WITH HIM. CRAZY OR SOMETHING.

Well when I came in you ask how could you help. My exact words were I'm kinda frustrated with my claim .Can't seem to be able to talk to assurant. First notice your customer is frustrated. Remember you just asked them how you could help. Also there is nothing wrong with going above and beyond if you will to insure customer satisfaction. How would you want someone to address this issue if it was you in need of customer service. Don't tell a client, "Well we just sell you the insurance." Still give the company 5 stars but as a long standing customer of seven accounts I hope you address this.

As I understand it, the mid-cycle change fee should have come with prorated charges for the remaining part of the month, which did not happen. This left me feeling like I was unfairly overcharged. I hoped for a more transparent and fair billing process, especially given the mid-cycle fee was already applied. I hope others considering T-Mobile's services take this into account, and that T-Mobile improves their billing practices in the future.

Next I received another rate increase . When I questioned them they said it was a “ mistake” by store rep and they can’t honor it. I find them to be misleading and unethical to say the least. One phone rep kept me on hold for an hour waiting to be transferred to a supervisor for clarification. She wouldn’t transfer and kept saying they don’t have anyone. The next phone rep I got was pleasant and said that’s not true.

They kept billing, I called again, they agreed again, they agreed again though this one did call back to tell me he uncovered WHY it happened. He never fixed it. They billed and billed till they sent it to collections. Collections called and I told them the bill was admittedly illegal and I would not pay. Then they dinged my flawless credit. While I cannot call the outfit criminal, I can say that their complete lack of integrity, their deception, and their unservice rank it as one of the worse firms I have dealt with and I would strongly urge you to stay away for your own good. Firms like this are also so large they are incapable of doing the right thing because you cannot get to anyone that can make that decision.