1.2/5 (277 reviews)
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Page 1 Reviews 0 - 5
Verified Reviewer
Original review: Feb. 24, 2023

C/S **. She took almost 45 minutes with me on 02/23/2023. I had problems with my phone, not T-Mobile Service, which she rectified and also helped me to get a better plan with T-Mobile for my wife and I. She also updated my iOS and put a new chip in my phone because mine was so old and not functioning properly. With all my questions, she never lost her patience nor her integrity. Great employee!!!!

10 people found this review helpful

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    Verified Reviewer
    Original review: Nov. 26, 2022

    Thank you to Erin, Nick and Josh at the TMobile in Chaska, MN on Pioneer Trail for making our Black Friday Shopping experience that we were dreading so absolutely Fabulous! Upgrading our phones, adding new internet plus all of the other extras - earbuds, screen protectors, etc. They each had the patience to answer all of our questions, explain what we needed to do and when, even giving us a follow up call. I was so impressed that they greeted everyone as they came in to let them know they would be with them as soon as possible. The multi-tasking that went on with that team is incredible. Great Synergy! It takes time to do transfer the phones so set your expectations and patience. Even after a they had a long day meaning worked all day and night, skipped lunch, full store they stayed until after close to make sure everyone's transactions were done. We would highly recommend and will be back for all our future purchases. Thank you all so very much! Nick and Roxanne

    8 people found this review helpful
    Verified Reviewer
    Original review: Aug. 5, 2022

    I had Toure from Customer Care assist me today in transferring my phone from the Sprint network to T-Mobile account. She went above and beyond on customer service. She followed through the entire process and got me where I needed to be. She was amazing and T-Mobile should be so grateful to have her on their team! Thank you!!!

    2 people found this review helpful
    Verified Reviewer
    Original review: July 3, 2022

    I took my grandson to the T-Mobile on Nordhoff Blvd. to do an upgrade of both of our phones. We had the best service, best experience we ever could have had. Ervin was amazing. Spent so much time explaining ever single detail of the new phones to both of us. He got iPhone and I got Samsung, so we spent lots of time in store. Ervin and Manager Ceasar were truly incredible, as were the tech experts transferring data. I highly recommend this location to anyone who does not want to feel rushed, and get the best sales experience as possible. Highly Recommend...

    8 people found this review helpful
    Verified Reviewer
    Original review: June 14, 2022

    I was assisted by a live expert named Mr. Reginald. He was not able to give me his last name… He went above his limits trying to help me to the fullest. I’m on a shared account and was trying to see if it would be cheaper to have my own account. Mr, Reginald did his best trying to figure out what plan would work for me. Very great customer service skills!

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    Verified Reviewer
    Original review: June 8, 2023

    Twice now in the past year (I have been with T-Mobile since Jamie Lee Curtis was a spokewoman for Voicestream) I have had issues with T-Mobile. First of all, their connectivity is ok, not an issue. It is with their retail stores and people. First of all, I went to T-Mobile in Aug of last year, in the Everett Mall location, which no longer exists. I wanted to get my grandchildren a tablet with a data plan. I have 8 lines on my account at this time. They say NO PROBLEM, free tablet and 10 bucks a month. Great deal! So I get it. I see 15.00 per month and a 5.00 charge on my bill. So I call them and they tell me that the 5.00 is because I don't have auto pay for that last line (you only get a discount for 8 lines) and the price for the tablet is 15.00 per month. They gave me a little credit for the autopay, but not for the tablet.

    Secondly, the same visit I believe they saw my Revel 4 phone and asked me if I wanted a free upgrade. I said sure, free is free. So I now have a 9.00 bill monthly for my free phone, since the promo they supposedly gave me ended 2 days prior. And they took my old phone and won't give me a new old phone, if you know what I mean. So they made their issue my issue. They offered to give me half a credit for the phone, but since it was apparently my issue I told them I pay my debts, I didn't want anything for free and that I and ALL numbers on my account will NEVER buy ANY T-Mobile retail EVER again, EVER, and I made the representative put that in the conversation.

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    Verified Reviewer
    Original review: June 4, 2023

    What can I say? Been a customer for at least 5 years… Day I get arrested, I find out T-Mobile helped the police by deleting specific text/call logs from my account that could've proved my innocence! Giving the police any info they need is one thing but assisting with DELETING info is pretty shady, don't you think? When I called and confronted the issue, I was being connected to several different people cause no one wanted to address my concerns or maybe they just didn't know how?

    Only response that was provided to me was to contact Apple to get records. Well Apple doesn't have any control over my actual T-MOBILE PHONE RECORDS…but thanks for all the help. Wow…. Either way, they're completely untrustworthy and very misleading. I will be switching to Verizon. I just don't know how you can get away with that or let the police coax you somehow into doing this favor for them. That was my innocence you took from me. I'm not mad at all… just thought they would look out for me more than that.

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    Verified Reviewer
    Original review: June 2, 2023

    After a year of my voicemail not working I got fed up and start pushing hard for it to be resolved. Unfortunately all calls go out of the country to some call center where all people seems rude and don’t resolve issue. After talking with them many times I was fed up and asked for a manager to call me back. When he called he had left a couple messages and then when he called back for the third time I answered and he started to tell me he knows where I live and I need to stop calling or I’d get hurt and that they did know where I lived. After calling back in to resolve this no one cares or is doing anything about. They are the absolute worst company and for their ‘employees to tell you they know where you live and will hurt you is inexcusable in my opinion. After a mth of pursuing this I’ve yet to hear anything back so obviously T-Mobile is ok with this behavior and that is disgusting.

    They may be less expensive but it’s not worth being mistreated and never being allowed to speak with someone in your own country to actually get results. They are a despicable company that doesn’t care about the people that keep them in business. Save yourself some brain damage and go else where. They are HORRIBLE!!!!

    5 people found this review helpful
    Verified Reviewer
    Original review: May 30, 2023

    In February 2023 T-Mobile promised they would recover my previous phone number and that I needed to open a new account with them to do so. Opened the account under their buyer's remorse guarantee program and set up my account. They gave me a entirely different number than the number to recover. After several days of them not able to recover my previous number as promised, they continued to insist that they could recover it and not to leave the company. I told them numerous times that if they could not recover the number to just cancel and close the account because I already had a phone and honestly just needed that specific number.

    After about 2 weeks now after the initial charges to open the account, I was then charged for the first month bill for an account that I never used. I called T-Mobile several times a day and throughout these 2 months on agonizing calls lasting over an hour at a time to just cancel and close the account! Most of the representatives pretended to be managers/supervisors whenever I asked to speak to their manager. Some of them even told me that there was no manager available. Finally after the 2 months passed, was able to speak to a manager and she told me that my money should have been refunded due to T-Mobile's buyer's remorse and that I would get a full refund and that they should know the policy.

    Needless to say it's 3 months later and T-Mobile has since reported and turned my name and social to a collection agency for almost $300!! I have never in the entire time of cell phone existence had this type of problem EVER!! Oh, and still never received my money! Unfortunately, most of the cell phone providers are under T-Mostealyourmoneymobile. THE ABSOLUTE WORST.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 29, 2023

    My experience with T-Mobile has been the worst customer service experience of my life that I can recall and I'm not that young. Trying to switch from another provider First, they ship my phones to the incorrect address in a different state. Then they tell me I have to wait for a return and refund or pay a double fee and be refunded later if I want to order new phones before the first shipment is received. Either way by the time the phones are returned, the promotion has ended. So I say, "Hey, just close my account." Phones get refunded, fine. But my account? Not closed. After I had been told it would be closed. Received a bill for 302.00 for an account with no phones, no phone numbers and no service. Keep in mind I can't even log in because I have no phone number.

    I call, they tell me I have to go to the store to be refunded. I go to the store and the person there calls customer service (in India apparently) and they explain, no they cannot refund my bill. It must bill another cycle and then I have to call back, again and request a refund. Lost my patience, told the man that this is absolutely ridiculous. Flee this company. It's not worth whatever incentive they offer. Avoid at all costs.

    4 people found this review helpful
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