T-Mobile Reviews

I have been a loyal T-Mobile customer for more than 20 years, and one of the biggest reasons I have remained with T-Mobile is the quality of the people who represent the company. I want to especially recognize Charlies, Niko, and Karly at T-Mobile Store 8321. They are outstanding examples of what exceptional customer service should look like. They are knowledgeable, patient, solution-oriented, and genuinely committed to helping customers with whatever challenges they may be experiencing.

⭐️⭐️⭐️⭐️⭐️ **Outstanding Service from Wesley—A True Mobile Expert\!** After more than 20 years with AT&T, I walked into T\-Mobile simply to explore my options and left as a new customer\. I traded in my paid\-off iPhone 13 and iPhone 13 Pro and walked out with brand\-new iPhone 17 and iPhone 17 Pro phones, along with cases and screen protectors\.

I had a wonderful experience with Helen **, Mobile Expert Representative at T-Mobile. I came into the store extremely frustrated after my phone had been stolen, and Helen was so attentive, compassionate, and helpful. She took the time to explain everything I needed to know, gave me the information I needed to move forward, and even offered to call the phone insurance company to help me with the process. Helen is extremely knowledgeable and provides exceptional customer service. She truly went above and beyond to make a very stressful situation a little easier.

I have been a T-Mobile customer for more than a decade with three lines, and I have always been very happy with their service and network. Recently, my plan was no longer compatible with 5G, so I needed to upgrade. The representative who assisted me was very efficient and helped me find an affordable and convenient monthly plan that worked well for me. Later, I experienced a small issue regarding a promotion. I called customer service several times, and Matthew was very helpful, although the issue still wasn’t resolved.

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I am a T-Mobile customer. Had a question about an app on cell phone, went to T Mobile store at 120 Aerenson Dr Milford, DE (store number 4SBN), spoke with Ansley P. who was able to resolve the issue within minutes. He was respectful and courteous. Really appreciate his assist.

My phone started dropping calls on Oct 24, soon I couldn't make any phone calls. I went into T-Mobile on Oct 25th, because I was traveling and needed my phone. One service rep said it needed a Sim card, the other no just a reset. So my phone was reset. I continue on my trip with no cell service!!! I get back from my trip and go into T mobile Oct 1 or 2nd. The T mobile rep brushed aside my explanations and INSISTED nothing was wrong with my phone. She was extremely smug that she was correct and nothing was done to my phone. This was at the Southport, Emerson Road, Indianapolis location. I then go back in on Oct 5th. The rep, David was excellent and professional. He replaced the E Sim card but as soon as I drove off, I couldn't make phone calls.

I had Metro PCS for over ten years no problems and when T-Mobile came on I get double charged and when my bill is paid they shut my service off saying they didn't get a payment even though my bank verified it to them and they argued with them and even hung the phone up on me. This happened Saturday 10/03/2026.

Horrible customer service… Returned internet equipment and they say they didn’t receive it… I took it to the local store personally!!!! Now they are turning this $250 bill to collections.

Been with T Mobile for over 20 years. Got sick of dealing with customer service. So I move my lines over to another carrier. Did this on June, cancelled my service on June 16th. T mobile continues to bill me 93.00 dollars a month have gone in 4 times to get it cancelled. They say it’s cancelled. The next month a bill for 93.00. I will never go back to this fraud of a company again. The only good thing was the service guy at the store who called the service department out.

T-Mobile support staff are very disrespectful- I just joined a few months ago and we wanted to drop them- internet kept dropping, delays with trying to access apps- called T-mobile support and it’s a scam- they locked us in because we bought their phones- we said we will give them back, ATT said they would pay them off for us once we signed on with them- do not sign on with t-mobile. It’s a huge scam and they lock you in for two years.

Switched to a different carrier, cancelled my account with T-Mobile two months ago and still getting charged. 30-minute waits on the phone, only for them to hang up on me. Asking for cancellation confirmation is impossible. Will continue to write negative reviews until T-Mobile decides to stop charging me for a service that I have not been using for more than sixty days now. DO NOT RECOMMEND!!!

Wendy at the lodi Ca office was fantastic. I'm not too tech savvy so she explained everything about the wifi I wanted, then promptly proceeded to set my phone up then totally set wifi up to where I only had to plug in at home. She was so friendly, professional, and helpful. This is why I've had T-mobile for years and will continue. Wendy is great!!!

I'd give them zero stars if it was an option. Lost my phone over 3 months ago and haven't been able to buy a new one because I don't have the pin # for the account, so I had to go into a T-Mobile store to validate my identity. I've been in the hospital these 3 months and couldn't go into a location. I finally got out and go to a store, but they don't have the phone I want in stock, so I decided to buy it online. Get home but can't buy one because they need to send a code to my device but I DON'T HAVE A DEVICE! I called and had to try to validate my ID again, but I'm using a T-Mobile prepaid phone, and the links they send won't work. I'm finished with them, and I've been a loyal customer for 25-30 years. I told the last person I spoke to that battling T-Mobile was worse than battling breast cancer.

I have to say my attempt to switch from Verizon to T-Mobile turned out to be one of the biggest mistakes and wastes of my time in the history of my existence here on earth. The lure of a lower bill for someone over 55 and the ability to connect via satellite were what had me thinking T-Mobile would be a good idea. I cannot express how wrong that proved to be! During the first attempt to port over the phone numbers for my wife and me, human error on T-Mobile's end prevented a smooth transition. The Customer Service Rep typed two numbers in the wrong order and sent me on a wild goose chase until another CSR diagnosed the problem. The activation to the new carrier was restarted. Still, hours later, no service.

I was offered a new phone for being a customer for many years. I only had to pay the taxes and paid off the previous phone in promo. I did and the phone was sent. Now they want to charge me almost 40 per month because my plan does not qualify. What way to lie and trick a good customer. I am changing carrier after 20+ years.

After being a 7 year customer our T-mobile SIM cards were hacked on the same day. We received great service at store trying to help us but the internal T-Mobile fraud team abandoned us. After fighting through id theft and receiving zero assistance from T-Mobile, we made difficult decision to move to ATT. Even when canceling service they offered nothing in terms of discount or service to try and keep our business. Easy to sell phones but it is service and security that keep good customers.

My experience with T-Mobile has been a disaster. Run, Run, Run away. The 5g equipment is problematic. The customer service is terrible. I have lost more hours than I can count trouble shooting. I am terminating as I have had enough and have gone back to Verizon. T-Mobile lies, is incompetent and will make your life a living hell if you wish to use it for business purposes or any purpose for that matter. I have lost hours and hours of precious time. Demanded an on site visit by a tech person. It never happened.

Got a bill from T-mobile with a telephone number I never applied or requested. Must be a fraud.

So many lies and hidden charges. Been with them 8 years and asked to drop my elderly parents to a lesser plan so they dropped all four devices to that plan because you have to pay for all four lines at the max plan. My bill is 300 a month. I tried cutting services not being used by my elderly parents and now my college student and myself are out. I will be ending services and am on hold right now for 30 minutes in order to do so. They read from a script and don’t understand the English language so that’s another barrier. Don’t do this because you will get a free device and free services that are actually on your bill. I was too busy raising a kid alone and now that he is in college and I have time to review… just don’t do it unless it’s your only option.

Tmobile is the worst company. I've been with them for 3 years and I had a very bad experience when my son decided to open his own account. This company never transferred his number to his new account and they never disconnected it from mine. He was paying a whole year for an inactive line and I was paying him for his phone for a whole year without me knowing and now that I want a refund me the money and no one can help me.

Cancelled them yet they still pulled the next month's bill out of my account for AFTER they were cancelled. Currently challenging it with my bank and if needed will take it to small claims. Garbage company.

The worst customer service, they seem like they are helping but every time I talk to them for 45 mins on the phone and same errors in billing happen over over again. Their pricing is lower but it's not worth it to deal with these people, go somewhere else. It's been a nightmare working with these people on the phone.

I am writing this review to recognize the great customer service I received from Ryan. I forgot my pin and it took almost 5 hours to have the pin reset. Through all of the outrageous steps I had to be subjected to, Ryan always checked with me to make sure I was being helped. Ryan is the only good part of my arduous trip through TMobile's processes. I have been approved for employment and other things with much less scrutiny than the ridiculous amount of time and requirements that TMobile subjected me to today. I only wanted to pay my bill, due today and T Mobile wanted to pass a bill in Congress before resetting my pin. Pathetic display of minus zero customer service... except for the competence of Ryan.

Customer service via phone is horrendously long & not efficient. I was on hold 30 minutes and then an additional 15 minutes waiting for a supervisor and we spoke for a few minutes. Said I had to go to a store to confirm my id even though they had my ss#, dl#, credit card where they charge me… but could not verify me on the phone. The supervisor was on the phone and I was in the store waiting in line… The supervisor knew I was waiting on the phone and I answered her when she asked me and she was supposedly waiting to speak with them… She hung up on me and did not call me back!!! No decency nor professionalism!!! I called back and would not leave the store because the agent on the phone was the only way to cancel my phone lines again…. That I had already called the previous month to do.

I had T-mobile internet for a year, had constant problem with them receiving payment. Service interrupted at least twice with me trying to set up automated service that didn’t work until about 4 months into it. When I cancelled my account I kept getting bills from them. I called 4 times tried to get it clarified and even paid 2 extra months trying to get it resolved, 3 months later still trying to get it resolved. They claim one payments got reversed by my bank. Called back I used a different credit card and a month later they say my payment got reversed. I tried coming to the store in person trying to pay with cash to ensure it did not get reversed and they say 2 days earlier they sent it to collections to ruin my almost perfect credit. Never, never do business with t-mobile if you can choose another company.

Waited 28 min online for customer care located in the Phillipines!!! Bring customer service back to the United States! Calling because they keep changing/increasing my ‘lifetime’ plan. Guess it was T-Mobile's lifetime on that phone plan not my lifetime!

The phone service is good when compared to other carriers in my area. However do not trust the amount they quote you on the price when you agree to change. I wish someone would have told me this before I switched. I have screen shots of what I was quoted when I switched, and knew that it would beat the price of my current carrier. My bill was around $60 more the first month, and I called and they changed my bill accordingly. The second month it was around $26 more than the original quote, and the only way I could get my bill back down was to change my account. They blamed it on my local taxes and fees. Any company that wants to stay in business should not change what you were quoted when you agreed to switch. They say they won’t go up in 5 years. They went up before my second bill was due.

My service was inconsistent upon opening an account. I had to call this company due to service not working within 3 days of opening the account. They ran test and informed me a new box was needed as there was an issue with the one they provided me. They shipped the new box to an address I never heard of and was not on my license nor did I provide, then told me to call the shipping company they used and figure it out. I engage clients online and my service disconnects, which is dangerous due to my profession.

I've had T-Mobile for almost 10 years. I called in August to add data to my 4 lines. I was told it would cost me only $ 5 a line more. Well my bill went up DOUBLE and 16 calls later I was so fed up I switched my plan back to talk and text as T-Mobile couldn't get it right. I have a promotion with a phone I bought so I am locked into that promotion for 8 more months. After that I will definitely be switching carriers. Honestly, I don't think T-Mobile has competent employees being it took so many calls and they still couldn't figure it out. Over the years I recommended many people to T-Mobile, but not any more!

Was a T-MOBILE customer for over 15 years and when I ported out I was 3 days into new cycle and used 125 minutes of Talk and 67 messages. Because I used 3 Days of their service they charges me a full bill cycle of $160 even after the Employees of the store I visited Told me I would only be pro-rated for the 3 days! What a Complete RIP OFF and no customer service, I got BLAH BLAH BLAH, policy BS. I could understand if it was even half a month but this was 125 Minutes & 67 messages. I will never be a T-MOBILE customer again. THIEVES.

I paid for an extra 6 GB for my phone. Cost $15. I had no problem with that but because my billing cycle started the next day I lost all six gigabytes because I didn't complete it before my billing cycle ended. I didn't know this and the point is they said, "We explain this to everybody who wants to order it" so my point being made is it wasn't explained and they took it away from me. I asked him to replace it cuz it was never used and they said because my billing cycle started over I lose it automatically. This is not how you do . T-Mobile's a disgrace to Seattle Washington. This home base. They suck.

I ported my T-Mobile service to another carrier on August 1, 2026. Before leaving, T-Mobile adjusted my final bill to $4.67, which I paid in full on August 13. I have confirmation of that payment. Despite this, T-Mobile later generated another $55.20 charge for service after I had already ported my number out and the account had been canceled. I disputed the charge and followed T-Mobile's instructions to dispute the payment with my bank.

T-Mobile is a wonderful service plan I have but to one of the workers who help the most needs to be recognized my health and eye sight is in bad condition and when I say Shantell ** who work for them and I apologize first name may be spelled incorrectly. But she was extremely helpful and answered all questions and had patience and solved my problem. This world could use more helpful people like her..!!

I was blatantly misled by both T‑Mobile and Costco’s wireless reps. I was promised $150 per line and $400 per device for porting in — all supposedly delivered 14 weeks after activation. That deadline passed in early August, and nothing was honored. Since switching, I’ve dealt with constant overbilling, faulty equipment, and monthly 90‑minute calls where agents lie, contradict each other, laugh, hang up, and pass me around with zero accountability. This is false advertising, poor training, and predatory sales behavior. I’ve been given the runaround for months, and no one will fix the issue or honor the rebates I was promised. Completely unacceptable.

Never had an issue until I left them after almost 30yrs of service. Keep billing me for a line I canceled months ago and when I call, they continuously tell me I don’t have a balance but yet keep sending me a bill and charging late fees. The supervisor I talked to tonight wouldn't listen and kept talking over me. So unprofessional and so rude and sadly this company will get more of my money out of convenience for not having to deal with them anymore.

I opened a T-Mobile Internet account for my daughter’s use during a contract in South Dakota. This account was always prepaid with a credit prior to calling to close the account end of June 2026. During our phone call, we gave the customer service rep the phone number written on the bottom of the mobile Internet tower. We were told that since the account had a credit on it, we would receive either a refund or final bill once the bill had adjusted to the end of the period. We never received any further communication until I received a report that the service was pending disconnection.

Almost five years of low-grade service, low-grade cell phones, slow or not working internet, phone freezes, videos not loading on Facebook or YouTube, very slow data, never telling the truth about anything you ask them, tower not working in my area, so service is always interrupted. Worst service ever, but send reminder notification about bill payment.

To whom this may concern, I would just like to highlight a representative that had a phenomenal character and skill set in regards to helping me with the transitioning from an android to a iPhone. He was very knowledgeable of my phone and knowledgeable of assisting me with the learning abilities for my new phone, I was very happy and I would recommend anyone who needs a new phone service. Please come to the store where Q works in the Chesterfield location. This is the spelling of his name Quaryon **. He’s such a great salesman. Thank you..

It’s frustrating; I’ve been with this company for 11 years. In March, they swapped my internet box for a new one. I had to return the old box, and I did. But In May, I was hit with a charge of over $700. When I called to ask about the charge, they claimed they hadn't received the box—even though I was able to verify via the tracking number that they *had* received it, along with the name of the person who signed for it. They saw this too, so they promised me a credit—which never happened. I called again in June, and they told me the credit would show up in three months. So, I waited the three months, but I never received anything. I called back, and of course, the tracking number was no longer active.