T-Mobile

Several years back I gave T-mobile a bad review. I must admit they have come a very long way since then. It was very frustrating back then for my internet never worked when I needed it to most!!! While traveling or even traveling around Houston. One would have expected NOT to have that problem. So it is all fair I re-evaluate them. I am so proud of T-mobile and stuck it out and glad I did!!! All consumers need to be careful with all phone companies…. I learned from trying to switch!!!! T mobile is the lesser evil by far!!!! Just make sure with phone and cable companies you DO NOT trust their employee’s words. Read All the print!!! It is your credit they don’t mind screwing up if they (Verizon) lie and you trust them…. And nobody holds them accountable for their lies.

Well in general all the the staff has been very helpful, an A+. Although you can hear in the back the supervisors, the staff try to help as best as possible but sometimes they get stopped by their superior.... Which at the same time messes the experience. The representatives work great and fast, both chat and phone. Been working with Ali to find the perfect family plan, almost except for some reason T-mobile removed the One-Plus 7 Pro, which is even better than the 8 and 7t Models. Go figure, that messed the final process but working on it.... The supervisor was no help.... Even after a big miss with the first contract, no one came in try to mediate the situation. Still lots of errors on the site but getting better.

I just spoke with Brittany @ T-Mobile & she was a delight. Professional, proficient, polite and understanding with my hearing impairment. I must use my landline being hearing impaired where an operator must listen then type whom I am talking with. She patiently guided me through each step in changing my verbal passcode and online password. She first made certain that my account had not been affected. She is an excellent representative for T-Mobile and all companies should have such fabulous employees working for them. I am pleased with T-Mobile also because of the free scam shield that prevents scam calls from coming through. I have been with 5 other companies and would not think of changing because of excellent service and 5G that has the best reception of any other cellphone provider. You would do well to change to T-Mobile. Try it. You'll like it. Go and just go for the BEST. 10 STAR RATING WITH ME.

I have been with T Mobile since I had a Cell phone. The service is good and reliable. I have had no drop call. When I was out of the country in the West Indies, I was able to access my email, make calls and do all the things when I was at Home. Also when I went to Alaska, since it was a US state, T Mobile treated my calls as local with no added charges. I am able to call all over the world with low fees. I have family in France and England and we are able to chat a few times a year with low fees. Most people will find the service helpful and user friendly. I intend to stick with the company, as I said before we go back a long way since they were called Voice Stream. My monthly fees are reasonable and they offer me new phones on yearly basis at low fees and my system is easily transferred to the new phone. I would recommend this company to all. Their customer service is second to none.

That was the best customer I’ve ever had with T-Mobile. Thank you Jim for retaking the time to call me but most importantly LISTEN to my concerns with my business with T-Mobile! That coming from me is really saying a lot. I pay my money for A lot of services and this is my longest standing account that I have. T-Mobile almost lost my business and it’s because of the handful of people I have spoken to over the years like Jim who took the time to treat me as a person and not a number is the absolute best service anybody could ask for. My business is secure for the next 148 hours Jim... put the cherry on the sundae!!!!!

THIS IS A $50/Mo. 5G internet service that I started back in October 2021. I waited until 12/30/2021 for T-MOBILE to complete an upgrade to the closest tower to my home so I could get a better reception and improve on speed and stop the interruptions. To my surprise this service ended up adding over $140 more per month to my regular bill. They promise they would credit me for the interruptions and poor service. I accepted a $20 dollar credit for poor services and T-MOBILE promised they would correct the billing to reflect only a $50 per month additional cost to my regular bill. This never happened. Instead T-Mobile decided to charge me $150 every two weeks for which I never agreed to. I used to have a very good deal with them for over 5 years. 4 mobile phone lines for $120. Now they are losing me as a customer. I am switching to Frontier 500 MB Internet for $39.99 per month and to Tello for $72.50 per month for 4 lines.

T Mobile is a rip off people. Do not go to t mobile and buy any equipment or you will regret it big time. If you do have to buy something at t Mobile be sure you do not go to a 3rd party store that says they are T mobile. Read below what has happen to me and a lot of other customers I am sure. I went to a 3rd party T Mobile store Christmas Eve. I went there that day and signed up for 2 phone lines and bought 2 Apple 13 Pro Max phones. That was the last day to get free Airpods if I signed up for new service. I placed the order for the service, the phones and I even bought a Apple Watch there that day. I also ordered the Airpods. The salesperson that waited on me was named Ramon.

They billed and charged me twice with two different amounts for final bill and would not correct it. In addition the advertisement about the 5G Wireless internet is a hype, it didn't work as expected and they sold me a booster they don't have support for and gave me the run around when trying to work with them to fix the issue. Will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years and yet they would not refund any amount or be willing to solve the issue.

In short, over the course of 6 days, I've placed 5 calls to T-Mobile, recieved 2 callbacks and more promises, no resolution. I signed up for T-Mobile stand-alone internet service. So far it's been a horrible experience. I placed the order with a live representative who talked way too much and about completely irrelevant things. I finally placed my order after listening to babble about why I should make the purchase. I had already made.

I switched to T-mobile from my carrier of 5 years. They gave a good deal (plan and phone) for a 24 months contract. Bill keeps increasing every month, because of the protection plan that they added on my plan. I was told, when I signed up, that I would a flat rate, taxes and other fees included... but it was a big lie and misleading... Not happy at all after only 3 months.