T-Mobile

So enough of how great the signal is. The plans are also very generous. I got on the plan where it was unlimited everything for 100 flat for two lines. Hard to beat that for as many years as I had that. On top of that, they offer what is called T-Mobile Tuesdays via an app. I don't want to overhype it, but the fact that they do give out offers and freebies weekly to various vendors and websites is pretty astonishing. They don't have to people... Yet they've been doing this for years. I thought it was just going to be a short lived gimmick when I initially heard about it, nope. It makes me wonder why to continue that other than that they do like to give back in some form to its consumers even if you do not take all the offers that they provide. I've had countless offers of free coffees and sandwiches. :)

Now this is a big one for me that set T-Mobile to a new level. When covid-19 hit and I was fortunate to work from home, my internet provider went down for 5 days straight. The only thing I could rely on was my phone as a hotspot. First off, it was part of my service at no extra charge, and my internet was as fast as the fast speed I pay for that didn't work... Let that sink in for a minute. Sure my phone got a tad warm as it was providing me internet all day long for 5 days, but it never failed me. I can't thank T-Mobile enough for that because without it, I'm not sure what I would have done other than packing up and moving to a friend/family's house that had service running.

So I'll end with, with all the horrible large corporate big name companies out there that just count you as another value of revenue filling their pockets, T-Mobile makes you feel like they care a tad more so about you than the norm. At least enough to make me feel good when I need to send in that monthly payment. I can't say I feel Okay with about 90% of my other monthly bills, lol. So yeah, switch to T-Mobile if you want a nice phone package plan/rate with plenty of side perks. Recommended I suppose for Metro-ish areas but the fact that I've yet to lose signal anywhere I've been (my job sends me traveling all around US), I don't think you'll have too much issues with it.

Samsung could not have cared less! They first told me to go to some repair place (UbreakIfix). They told me they would not be able to get me in for about 2 weeks. I called Samsung back to share information. I was told the best they could do is for me to mail in my phone and I would get it back in 2-4 weeks. What is that?? That is your best?? I called T-Mobile back for advice and spoke to a lovely person named Carmela out of St Louis office. She and her supervisor helped me very graciously and I will be receiving a new phone by mail with return slip to return my defective phone. So thank you a million times to Carmela and T-Mobie for doing Samsung's job and providing OUTSTANDING service! Shame on you, Samsung!

I had to fight for endless hours to go back to my cheap contract. They are unhelpful and make any change almost impossible so you give up and stay with the expensive bill. I find this very unloyal, abusive and unfair. I tried to seek clarification in one of their stores but nobody knows and the staff make you call in the store. The wait is also very long when one calls from the store. I’m happy with them as long as I don’t have to deal with their inhuman treatment.

I have tried to rectify this several times but each time I am told there is nothing that can be done. I have 7 voice lines, two tablets and two Apple watches. Most of my devices are paid off, I have never missed payments and am wondering why my limit does not reflect the 4-6k as what was originally told to me, and from what all the reps are telling me my limit should be based on the number of lines. They told me I can add a line and that should increase my limit, but I’ve added two additional lines for both my tablets and also added my daughter's line and my limit did not increase?

At this point I am looking at AT&T who already pulled my credit and is giving me a $5000 eip limit. I don’t want to move 11 lines away from T-Mobile, so can someone please correct this for me? Every rep I speak with told me I have the best credit rating with T-Mobile and my EIP should be from 4-8k. Please help me! All I want to do is upgrade one of my other phones.

Called T-Mobile, went to their store, everything was good they said they will support me. I got the glass changed and worked fine till I went on an international trip where the phone was not responsive, struggled there, came back and called T-Mobile for support. at least 25 calls to them (many of which were disconnected) and a similar number of visits to the store (I have visited every store in my neighboring radius of 20 miles at least once) the store guys would say call customer support and vice versa), they gave me the unlock links which never worked (always asked to wait for 72 hours). 3 months down, I was asked to pay another 100$ for something and the issue will be resolved. I paid and still the thing never got resolved, pissed off I threw the phone and bought a new phone.. WOULD never trust T-Mobile (locked phones in general) AGAIN..

I often hear the excuse that Covid is the cause of this. Because there are more people at home during the day. I don’t buy that. If you’re using your phone at home, you’re most likely using wifi and not T-Mobile’s network. There is also issues with call quality and sending text messages. People tell me often that when they call my phone does not ring. It goes to voicemail. There is also no resolution to this. I have made many calls and visits to try and resolve these issues. You can also expect long wait times to speak to anyone. Last night it was 2 hours. But that’s because of Covid too. I decided to give T-Mobile another chance and I bought the new iPhone 12 Max Pro, in hopes that the 5g would help with these issues.

I was told that I would get 550 off the cost of the new phone as a promotion for trading in my device. There was also going to be a 380 immediate credit to my account that I could use as I wanted. Again, I was misinformed. The real deal is 550 off in bill credits but over 30 months. The 380 is taken from the 550 and this there is only 170 off the total price of the phone. This is a lot different than what was explained to me. I have spent hours trying to get them to honor what was promised. But again, I am left paying a lot more than expected for service on a shoddy poor network.

The 5g is actually very strong in my area, but it is not any faster unless you use it late at night. All in all, T-Mobile has been a huge disappointment. I am actually going to pay cash for my new device and switch to AT&T. They actually offer a generous discount for doctors and nurses (in addition to teachers, active military, veterans, and first responders!). I would strongly suggest that you do your research before switching to this company. If you google reviews for T-Mobile (wish I had done this) you will be hard pressed to find any independent sites with a 2 star or higher rating for T-Mobile with multiple comments similar to mine.

T-Mobile sent me iPhone 12 Pro Max 256 GB with manufacturing defect, I spent three hours on the phone call with customer service, and one hour to store, still not able to fix the problem and asking for pay with return option and asking for the documents sign again. This whole process is crazy and decided to keep bad device. After this experience, I felt I made bad decision to become a T-Mobile customer, and this whole this crazy.