T-Mobile Reviews

Don't trust T-Mobile after they abused taking money out of my account after being enrolled in auto PPO and took 3 months to fix and never received compensation. Cannot get my phone unlock even though I paid it off but because I purchased 2 new inhale and have not used my old phone it does not qualify to be unlocked. Very frustrated on how they treat local customers that have been active and in good standing for 20 years. I guess it's time we reach the end. I looked at Verizon who have better coverage and same plans as T-Mobile. Same cost. They also unlock your phone when you pay it off. Don't worry about it not being used, they appreciate their customers' purchases.

I called to ask about my uncovered claim. My account is prepaid so in my assumption, this was all handled in a separate department. Since I already exceeded my claim, I simply and politely asked whether it is possible that I can get a refund if I want to cancel the insurance. After 10 minute hold in silence, I was directed to the manager "Chris," just "Chris." He then explained to me the concept of insurance and how it works in a condescending voice. He took 10 minutes implying that I should be grateful for the service. Then he patronizing, asking if I plan to cancel the insurance service right now.

T-Mobile is one of the worst companies for customer service I have ever encountered. For instance, I bought my iPhone outright from a T-Mobile store, yet 18 months later it took FIVE phone calls to customer service to unlock my phone. T-Mobile had misregistered my iPhone serial number as a Verizon phone. Additionally, T-Mobile made me pay a last bill, even though I had shut down service, then turn around and said I had a $69.85 credit, which I was never properly refunded. When I call their Customer Service about the missing refund, T-Mobile was going to make me call Citibank to reissue the check (if T-Mobile had been willing to give me a credit to my credit card number, WHICH T-Mobile HAD ON RECORD, a check never would have been necessary). Horrible, incompetent customer service. Avoid T-Mobile!

Let the buyer beware of purchasing the phone insurance thru T-Mobile. I purchased a T-Mobile brand LGG3 phone. When I added it to my account, it included phone insurance. Today, my phone has a black screen. Sometimes the base screen will display but will fade to black. T-mobile will not honor their insurance, which I can document in effect since December 2017. When I asked for my money back, I was told that's it is their policy to give bill credit only. When I complained they hurried up and deducted 3 months insurance payments from my bill. I have filed a complaint with the FCC.

My issue is that they are charging me for things I NEVER used on my account. They had my monthly bill over $315 for 3 lines: 1 iPhone XS, 1 iPhone 7, and an outdated Windows phone... Tell me that's a FAIR PRICE! So after spending 2 hours on the phone with them in the TM store on a Saturday (day off work) I was able to get the billing dept Manager (now I realize he wasn't a manager) to agree to lowering my bill to $220/month (with dropping some features that I would never use, lol!).

T-Mobile customer service is horrible. They have no knowledge of anything. Their store representatives also claims that their customer service is horrible and T-Mobile does not provide any kind of access to the store managers and when you call to the customer service, they will ask you to go to the store. It took 3 hours for me to get my account activated and during this whole process they have kept my call from one representative to another representative. After spending 3 hours on phone, they misspelled my incorrect name and when I asked during the same call that the spelling of my name is incorrect, they asked me to go to the store to get it fixed.

T-Mobile could not unlock my phone despite it being paid off and 6 hours on the phone trying to correct it. I finally had to pay over 2k to switch to another carrier as T-Mobile had broken their contract by not unlocking my phone. I explained this to T-Mobile and they agree to discharge my balances still owed and that I owe nothing. I keep getting bills in the mail that I owe 76.00 and I keep calling them and they agree I don't owe anything, until today. I got another bill and now they are saying this is a valid charge despite being told I owe nothing twice, I asked to speak to a supervisor and was on hold for 10 minutes and then they hung up on me! It's like, "Hey you don't owe us anything." Then 3 months later, "Hey just kidding." This is **! I hate T-Mobile. It seemed I had to call them almost every month for some billing error or another for years. I finally switched to Verizon because of it.

The worst customer service ever. They hung up phones and shooting on customers. Lack of professionalism and respect from your agents. I faced a lot of technical issue and I understand that was an accident. But what I never expected is the lack of professionalism and respect from your agents, I'm requesting you to open a serious investigation about those beginners agent and to take disciplinary actions.

Well it never fails, epic failure on communicating to a customer about changes in your plan. My bill for one line was $56, underneath my nose T-Mobile changed it to $75.00 and forgets to let you know of the changes. Bad business to a customer of over 10 years! Looking into changing service provider! Not happy!

I’m on a cruise for 15 days with my family to Hawaii, I had cell service which I assumed was my 25 cents per minute international calling since I was in international waters. I did not receive a text notifying me what my rate was. I didn’t receive anything from the ship stating what the rate is. I made a phone call I thought was $40, the next morning nearly 24 hours later I get a text telling me my bill is at $973 and I need to call customer service to keep from having my phone turned off.