T-Mobile

Well, our bill is not that bad at all, we been with T-Mobile for the last 4 years and it has been a good experience, we have 3 lines and at the beginning we started with only 2, and for the last year or so, I switch jobs and had to get a phone for myself so that’s how we end up with 3 lines, if it was on my power to do it, I would like to lower the price for customers that stay with their phone providers for less monthly charges per line or per package, it would be great if we get compensated for been loyal to a phone company regardless if is AT&T, T-Mobile or whatever provider you feel more comfortable, also may be some perks for people over 50-years or 55 so it can be more affordable for us, we don’t have to have all the latest technology and don’t have the help to learn all the new features on the new phones.

I got on T-Mobile's network around 2013 I want to say. This was a jump after dealing with horrendous service from Sprint (I know they've improved since and merged with T-Mobile). Let me just say the switch was the start of something great. First off, the signal was killing it in my area. I mean, maximum 4G everywhere I went back then. Blazing fast and I never had dropped calls (again, my area). I even sat on a beach in Puerto Rico and had 4g right there on the sand. I'm not sure how well it works everywhere in the world, but it was also phenomenal in Quebec Canada.

I recently upgraded my phone at T-Mobie to Samsung galaxy S20. Some days passed and I noticed the sun on my phone and it led me to gently rub my finger on the screen and I felt a superficial scratch. I thought that it was just a reflection but I could feel it but not see it. I called T-Mobile to find out what to do. I was initially advised to contact Samsung to get a replacement since it was a brand new $1000 phone!

I actually feel good about the cell phone provider because of making our lives a bit simple and also making the world like a small global village where we can communicate with anyone despite how far he/she is. I'm also able to know what is happening in other continents.. I also appreciate because of the prices are not too high for me even though we consumers we don't lack complains but all I can say about prices is that the services are worth those prices. Generally these providers does very good task because they are making my life simple in that, I don't have to send mails when I need to communicate with someone who is a bit far from me, the cell phone providers have enabled fast services which are very important and also the cell phones themselves are portable and reliable. I feel very good about the cell phone providers.

I've been with T-Mobile for 4 years now and must say with their 24 months plans to pay off a cellphone or having the option to pay it in full right then and there. To just only having to pay for the services and activation fee and yeah cannot forget their cool accessories that you can also buy upfront as well by paying in full or paying the taxes in store and paying small monthly payments also for 24 months. Just shows that Tmobile is a reasonable carrier to be with at the moment. I'm not sure how it's going to turn out, when Sprint merges with tmobile as the prices will change and perhaps increase indefinitely. If that does happen, I will no longer be part of Tmobile and probably would have to improvise on another reasonable carrier or better yet go to Boost Mobile that I have never even been with since they came out. But after this COVID-19 pandemic we shall see.

I am caught them in an act of committing Fraud. They attempted to deny any wrong doing and would not show the agreement to me in writing just over the phone. When I told them to cancel the transaction they then use a delay tactic. It now going on three weeks. Since I told them to cancel the transaction. They sent the phone the next day anyway. I called to get a return label in which they stated they would mail me one. Waiting 5 days, no label. I called again, Requested was mail for them to email me one. I wanted for them to do that in which they finally did. Then said my account was activated and that I needed to go to a T-Mobile store to show them my ID and then they could cancel my account and provide a full refund.

In August 2020 I noticed that there may have been a security breach on my internet service due to sudden dropped calls, restricted access to certain Gov. Sites and extremely long load times. So naturally I called T-Mobile to inquire about my concerns. Instead of helping me to gain some sense of security they in turned decided to place extreme fraud blacklist and security measures on my device which caused a ripple effect of hardship.

I've been a Sprint consumer for a few months and everything been great. After the T-Mobile and Sprint merger I was told to go to a T-Mobile store and get a T-Mobile sim card for a better experience. Immediately after getting the sim card my phone stopped a connection. They then swapped me back to a Sprint sim card and it still didn't work. After swapping sim cards 6 more times and 30 hours cumulatively in phone support I quickly learned that their customer service consists of randomly hanging up because they don't know how to help and transferring you constantly so you have to reexplain your issue each time.

I had purchased wifi and was told it would work in my area. It would not. Couldn't get no connection. I eventually cancelled my wifi with them and was told I did not have to pay anything. Next thing I know I am receiving a collection notice for 50.00 amount for something I never used. Also never got any letter from them just this collector notice. Way to go T Mobile for no service and trying to screw up someone's credit. Also kept asking for a supervisor that the rep kept asking me why do you need to talk to a supervisor. I never got to talk to a supervisor. Do they even have one. Guess not.

We went to the T-mobile store on Cleveland Blvd in Caldwell to merge our plans. We were coming from two providers besides T-mobile, but the guys in the store were great at providing an affordable option at a great value. Anthony was patient and upfront about what to expect on our bill.