T-Mobile

T-Mobile Reviews

About T-Mobile

Pros
  • Generally good service in urban areas
  • Responsive corporate office support
Cons
  • Frequent billing discrepancies
  • Inconsistent coverage in rural areas

T-Mobile Reviews

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    Page 1 Reviews 0 - 5
    Staff

    Reviewed Dec. 13, 2024

    There was a issue that came aboard due to a customer representative reloading a payment into 1 account. After so many representative and supervisors to repeat self to about the situation no one had the common sense to look up or address if there was a solution. Almost giving up and not wanting to hear nor speak to another representative decide to give it another try. Well let's say it paid off, got to speak to a gentleman that needs to be recognized in Tmobile. His name is Kenneth, badge or ID # **, has all the patience in the world, knows how to deal with customer's issues, goes out of his way to see if there was a mistake or misunderstanding, does his homework as he should. Even with my frustration he stood his grounds and did his part to do what was needed to resolve the issue.

    If there's anything else to say t-mobile is need to go back to the $50 dollar pre pay monthly and beat the competition right out. Use are good, I'd not ever had no issue, service has been great. Hey if use a work on a few other place to add some towers I know tmobile will gain territory and a lot more clients. Greed doesn't take anyone anywhere. Can't tell use how to run a business but a dollar is better than 10 if you have quantity and quality, loyalty.

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      Customer ServicePriceStaff

      Reviewed Sept. 29, 2024

      I had four lines with T-Mobile for about four years - three lines in Orange County, CA and one line for my mom in Veneta, OR, about seven miles west of Eugene. We always had significant connectivity issues when calling to and from Veneta, and the video-call function almost never worked; it was spotty if she stayed in the house, but as soon as she'd go outside, the video would drop. Our connectivity within CA was always great. The four lines cost about $136/month. When Mom passed away this past June, our remaining three lines were about $105/month. I had asked for a better deal about eight months ago but was told none were available. I recently read in Consumer Reports that changing to a reputable "non-Big 3" carrier like ** could save us up to $40/month, so we switched. The whole process of switching took over a week because T-Mobile technicians took a whole week to unlock my device.

      However, all is well that ends well, and I MUST say that as long as we were with T-Mobile, their employees have been stellar!! While their technology (ours was 4-G) could've been better, I couldn't ask for better customer service from the employees themselves. (Wait times to get a human on the phone to help were often over an hour, though, which is unacceptable while listening to the disingenuous computer voice saying, "We value your business. Your call will be answered in the order received.") For me, the only deal-breaker was that T-Mobile was just too expensive, and there are more affordable and equally - or more - reliable alternatives.

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      Customer ServiceStaff

      Reviewed Aug. 9, 2024

      I've been with T-Mobile for 17 years, and before that, I was with them for 2 years on the T-Mobile ToGo plan. They are not perfect, I've had troubles, which means I've dealt with customer support a lot. I'm the kind of person that calls in any time something isn't working right, so, yeah, I've spent a lot of time with customer/technical support. 99% of the time I don't get put on hold, I'm usually talking to someone live in about 1 to 2 minutes. When they're busy the automated system asks if you'd like a call back, usually in about 30 minutes so I press 1 for yes. Almost every time I get a call back in less than 10 minutes, unless there is a major outage, then it could be just under an hour, but that's very rare.

      Whenever I have an issue, it's dealt with right away and the reps are always courteous and respectful. If the rep doesn't fix the issue, or seems to not understand, I just call back and get a different rep. During my 20+ years running a computer repair business, I've had many times where customers want me to deal with their internet and phone providers, I'm good at dealing with tech support. Dealing with AT&T and Verizon is almost impossible. I haven't dealt with Verizon much, so maybe I just had some bad reps, but I've dealt with AT&T many times, including my home internet which took me 4 months of calls every day to get my billing right, then several calls to cancel because they couldn't get my billing right.

      I spent about 2 to 4 hours a day. Every time I call AT&T I get transferred several times and usually get disconnected before ever talking to anyone. There are days this happens over and over and have to give up and try the next day. I've never had that with T-Mobile, I always get a rep within an hour, but most of the time within 2 minutes or so. The key is, if you are not satisfied with the help you get, call back, tell the next rep what happened. Sometimes it just takes a second call, not everyone is perfect, sometimes you get a bad rep, or a rep that is having a bad day. There are many times in the last 17 years T-Mobile has gone out of their way to make things right with me when something went wrong, I highly recommend them.

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      Customer ServiceStaff

      Reviewed June 22, 2024

      I do not discounts the terrible reviews for T-Mobile as it has always been a negative experience, or a positive outcome after many hours of dealing with them on the phone and being transferred. However, today I want to be appreciative of on the first phone call be addressed by the lovely agent Heather that very quickly understood my issue and within a short amount of time and just one adjustment was able to fix everything. She was compassionate and without me having to have an hour of conversation was able to picked up and fine a solution to my problem, using her critical thinking skills.
      The 5 stars go to Heather, since I have said this is not my tipical experience, and although I do agree with the critics the T-Mobile as a company does not care, I can't help myself but to be hopeful that at least one member of their leadership will. To the leader member that cares please take this as an advice and try to invest in training by exemplary team members like Heather.

      Once again Heather, if you read this review thank you so much you not only fix my issue but also made my anxiety of talking to a representative dissapear and created a pleasant conversation.

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      Customer ServiceCoverageStaff

      Reviewed June 6, 2024

      Now first of all I've been a customer of T-Mobile for years. Through my many years I have never been treated the way I was treated 6/5/24 at the Knollwood location in St Louis Park Mn. I came in for help with my claim on one of the seven devices that I have insured. Now being old school I'm not the best with tech. I need help with a claim that was stuck in limbo due to computer error totally understandable. Mind you I am frustrated keeping composed. But this young man didn't hold the skill set to be in customer service.

      I eventually told the young man, "So you're telling me to call corporate to get my answer." He in turn wanted to debate tmobile's legality of the insurance. I repeated so you want me to call corporate. I was simply trying to help him understand a better way to address this. I eventually ask for his name and the manager's name. This must've insulted him which I don't understand, since I was simply asking in case someone asked at corporate. Yet as I turned to walk away he made a comment to his co worker in the presence of a customer and his daughter who were chuckling away with the co worker. I turned back and approach now there wasn't a smile. I ask what he said. I heard but wanted to know if he'd repeat. Which he didn't want to.

      It was at that point I understood why we have unprecedented incidents. This is one of the main causes. People working in positions that don't have the skill set to be in customer service. It would have been nice to have someone sit down and walk me through the claim process. Not frustrate me more. I Love Tmobile. They are my connection to the world in which I live. This time the ball was dropped. Thankfully there was a store in Plymouth that helped by sitting down with me so I could talk to the person on the Assurant web link. The young man's comment was WHAT IS WRONG WITH HIM. CRAZY OR SOMETHING.

      Well when I came in you ask how could you help. My exact words were I'm kinda frustrated with my claim .Can't seem to be able to talk to assurant. First notice your customer is frustrated. Remember you just asked them how you could help. Also there is nothing wrong with going above and beyond if you will to insure customer satisfaction. How would you want someone to address this issue if it was you in need of customer service. Don't tell a client, "Well we just sell you the insurance." Still give the company 5 stars but as a long standing customer of seven accounts I hope you address this.

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      Customer ServiceContract & TermsPrice

      Reviewed March 18, 2025

      T-Mobile's customer service has drastically declined and their respect for the agreements made between them and their customers has become almost non-existent. I will not go into detail but T-Mobile and myself and come to an agreement to settle a matter of tampering with my services rendered by the company by their employees. Now they're trying to extort an extra $5 a month out of me plus a surcharge for paying in cash at the store for my service. I find those not only are unacceptable under the current contract I have with them that locks my price on for lifetime but just another black eye for the company's reputation. I spent hours on the chat line being bereaved belittled having my cognitive abilities and character questioned and made the spiritual remarks about. I find this highly unacceptable. My rating on this post is not a true reflection of how I feel about the company at this time. They do not even warrant one star.

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      Customer ServiceCoverageStaff

      Reviewed March 18, 2025

      This has been the most frustrating cell service company ever!! We were promised a good rate and a free phone upgrade if I exchanged my old phone, but the agent who helped us entered something wrong into my account and we never got what was promised. They returned my old phone a year later with no explanation of why they would not accept it as a trade in (there was nothing wrong with it other than needing a new battery), so I had to pay off the new phone. We had multiple problems, including disappointing coverage and continued mistakes in billing. We were told different things by different people each time we contacted customer service.

      We finally switched to a new provider who offered to reimburse me for paying off my new phone, but now I can't even get T-Mobile to send me a receipt so that I can get reimbursed, and I can no longer access my account. We've spent many hours on the phone and in the store trying to fix various problems we've had. I've never had this poor of service with any of the other companies I've used.

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      Punctuality & Speed

      Reviewed March 18, 2025

      I have had nothing but ongoing issues regarding the supposed perks that come with my plan and also now that I am wanting to change providers, T-Mobile makes it basically impossible to save your voicemails and any kind of a reasonable way. It is a manual tedious, excruciating process that I have never had to go through. Verizon doesn’t make people do this, nor does boost. I’m not sure about others. But it is absurd and I have now spent hours trying to figure out how to save my voicemails. This should be an easy, quick streamlined process, but they have made it impossible. I had to talk to managers, AppleCare, tried to go into the T-Mobile store, which was of no help. Switching your service from T-Mobile is stupid annoying and I believe go out of their way to make it difficult. Bad on them.

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      Customer Service

      Reviewed March 18, 2025

      Horrible cell phone provider. I was unable to pay my bill at one point and they didn't pay off my cell phone from Verizon Wireless. The end result is that this is still on my credit and hurting me. I didn't want to cut Verizon out of their money, but the truth was I went to T-Mobile because Verizon had gotten my money for 25 yrs. and I had had enough of overpaying and not getting good benefits from them anymore. As for T-Mobile they were supposed to pay off my iPhone and they didn't. Don't use T-Mobile.

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      Staff

      Reviewed March 17, 2025

      Am so disappointed in Tmobile. I have been with them for now 6years. I have been paying chunks of money and I don't know am paying for sometimes vse they add things you don't understand on your account. Recently I paid $400 and I had a balance of $30. I made a payment plan. In one week they cut off my lines, they told me I have a balance of $245. I feel so mad because my lines are off, it's like these people are just taking me for granted. 😭😭😭

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      T-Mobile Company Information

      Company Name:
      T-Mobile
      Website:
      www.t-mobile.com