T-Mobile Reviews

Please do not go with this company. I was tricked into thinking I was on a soiled plan. My bill was suppose to include my phone and bill but I found out when I got ready to buy out my contract that even when I’m done with my contract my phone will still need to be paid off??? Like wtf. Why wasn’t I told this at the store I purchase this phone from. I set up a payment arrangement and got charge a $30+ Fee for what I don’t know stick with the big company. These people are full of hidden fees and tricks to get you out of more money. Keep in mind you don’t own your phone until your contract is up and you pay $300+ dollars to own the phone. Please don’t go to this company. Next month is my last month and my contract is up and I promise I’m leaving this company. It’s sad???

On December 16th, 2019. I opened up an account with T-Mobile because I was traveling overseas and needed the international plan. Prior to opening up the account I spoke to the online reps concerning the prices. They told me that it's $50/month for the international plan. I asked how much in total? They told me I would only be paying for the international plan since that's what I'm using. Fast forward in the T-Mobile store. I opened the account. My bill came to $120/month! I was angry because this wasn't what we discussed online. BTW, I had my own T-Mobile phone already. They only told me the price AFTER I signed all documents and gave my bank information. I cancelled the account the very minute they told me that nonsense.

A terrible company and I’m switching back to Verizon. But they won’t unlock my phones to allow me to switch. They are holding me hostage instead of going ahead releasing phones to allow Verizon to port in.

Recently became an iPhone user. Researched all plans and went to the stores to clarify. T-Mobile was offering new iPhone to new customers (commercial every twenty minutes). Other carriers were offering free older model iPhone at the same time. My goal was to get lowest monthly plan. I signed with T-Mobile and got a free iPhone which turned out to be an iPhone 7. I qualified for 55 unlimited. The price was 55 a month 50 with autopay. I have now been getting calls from T-Mobile that my plan does not exist. The cost is actually $89 a month. I am now required to pay for free promotion phone at price I could have paid for new phone from other carriers at lower amount. According to their retention department there is also a data fee and unlimited means something else. I explained the plan I signed up for and they said it does not exist and it is too late to opt out of service and therefore their no contract claim is false.

My ZTE Zmax Pro acted possessed randomly scrolling. Discussed manufacturer warranty and they refused. Many drop calls. 12 people spoke to me in 2 hours of talk-clarify-hold-can't help talk to... The LG STYLO 4 goes black screen when you send calls. All buttons disappear. I called LG and sent the 2nd bad phone in. LG was not made aware of the dark screen. T-Mobile sent me a broken new phone to replace a broken new phone. I'm furious!

NEVER EVER trust them to buy a phone with their stupid trade in promotions! You will never heard back from them. I trade in an iPhone for a new iPhone XR, they never gave me credit for that phone I sent them. Contacting them several times they do not have an answer.

Don’t believe a word they say about paying off your current contract!!! They make you practically give an arm and a leg, tell you they have everything they need and you’ll get an answer in 45 days. Conveniently for them, that puts you outside the 90 submit timeframe and then they claim they were missing information from you so now you’re not eligible. TOTAL SCAM!!!

I switched to T-Mobile because of the promise of Good service. They promised to buy my phones, and promised to buy out Verizon, and pay me to switch. Their service was terrible. The phones did not work in most areas around southeast Ohio and my son took his phone across the country to California and had poor to no service most of the time. They stole our Verizon phones and never paid me. They did not pay us to switch. When we left and went back to Verizon, they made up charges; like stating that I did not return their phone, even though I have tracking information to prove that I did return it. They have harassed me for over a year and even turned me in to collections, which I then had to prove that I did nothing wrong to fix my credit. T-Mobile is a terrible company. Don't trust anything they promise to you.

If I could give 0 stars I would. I rarely get irked enough to write a review for anything. They are going to shut off my current line because I've been in roaming range " too much." I live in Maine, an area with limited T-Mobile service, and as such I almost never use data. I only use WiFi, unfortunately the few text messages I send when not on WiFi seem to be enough for them to threaten to shut off my line.

I was a T-Mobile consumer for over 10 years, it was my first phone plan! I used the services in college because it was affordable, although I had bad service: drop calls, and no service in certain areas in Upstate NY. Now in NYC the service is worst and just not worth it!