T-Mobile Reviews

⭐️⭐️⭐️⭐️⭐️ **Outstanding Service from Wesley—A True Mobile Expert\!** After more than 20 years with AT&T, I walked into T\-Mobile simply to explore my options and left as a new customer\. I traded in my paid\-off iPhone 13 and iPhone 13 Pro and walked out with brand\-new iPhone 17 and iPhone 17 Pro phones, along with cases and screen protectors\.

I had a wonderful experience with Helen **, Mobile Expert Representative at T-Mobile. I came into the store extremely frustrated after my phone had been stolen, and Helen was so attentive, compassionate, and helpful. She took the time to explain everything I needed to know, gave me the information I needed to move forward, and even offered to call the phone insurance company to help me with the process. Helen is extremely knowledgeable and provides exceptional customer service. She truly went above and beyond to make a very stressful situation a little easier.

I have been a T-Mobile customer for more than a decade with three lines, and I have always been very happy with their service and network. Recently, my plan was no longer compatible with 5G, so I needed to upgrade. The representative who assisted me was very efficient and helped me find an affordable and convenient monthly plan that worked well for me. Later, I experienced a small issue regarding a promotion. I called customer service several times, and Matthew was very helpful, although the issue still wasn’t resolved.

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

Unfortunately there is no negative Stars. This internet T-Mobile it is nothing but a piece of junk paying about $100 and constantly using my phone data. I do not use T-Mobile for my phone. It's a totally different company and it is aggravated and you cannot watch your TV. You cannot get your new computer. You barely can do anything. This is a piece of junk need to be taken down but unfortunately our country is nothing but a junk nowadays.

We’ve been T-Mobile customers for years, I guess we never switched due to ennui. We should have. We were told when we got a new phone that we would receive bill credits, that’s their way of getting a 2 or 3 year commitment without saying that. We never received any bill credits, when we complained we were repeatedly told they would start next month. That continued until the phone was paid off, then they started saying we never had a phone that qualified, now they don’t see we ever bought a phone at all. We were supposed to have a 5 year price guarantee, it even shows on our account, but that did not stop them from raising our price several times. Including again this month.

⭐ 1 star. I have been a T-Mobile customer for years, and after the experience I’ve had over the last six months, I finally left. I had a grandfathered plan that I was happy with and was paying approximately $474 a month. I was convinced to give up that plan based on a promise that I would be getting a plan for around $300 a month. That promise turned out to be false.

I recently switched from T-Mobile to Spectrum for Wireless service. The main reason for the switch was to save money, since Spectrum had a great deal for switching. I had T-Mobile for a couple years, and I was happy with their service overall. I was VERY impressed when I went to the Rancho Cucamonga location to get help with the switch-over. I was worried I would get pushback and a hard sell to stay. Francisco was very helpful and made the process extremely easy. The location was very clean, located in Terra Vista. Highly recommended for their service.

The service itself has been unreliable but even more frustrating is if you ever need to speak to someone the prompts try to dis pirate you so many times. You waste 5 minutes just trying to get transferred to an agent. Then the agents don’t speak English like the ** guy I had named Brad, he asked me a series of questions to verify my identity then he asks for a “pass code” which I’m sure I never heard of let alone make one. After another wasted 10 minutes I set up a passcode which he said was the final step for security (btw, yesterday they didn’t ask for a passcode). Now he adds another request. I’m now 15 minutes invested in a call without even getting to my issue. I hung up and he. Called back to apologize about all the questions and then kept asking more anyways! I’m done with this company forever!

Was told after multiple issues my bill would only be around $25 for the next 6 months. Called regular customer service and it was a Spanish line 🤔. Got English..... On hold for 30 mins to review my account and "listen to the transcripts", soon as she came back on, call was immediately dropped on their end. Called back, Spanish line again.... Got to an agent who was really rude, told him what happened, told him what happened, expressed my frustration, he told me I don't have to tell him the issue again after their call dropping me 5 mins before and he'll read the transcript. It's right in front of him from July (how did the lady right before have to listen to it, but it was right in front of this guy), I told them they lost a decades long customer and terminated the call.

I’ve been a T-Mobile customer for more than 20 years, and I’ve had a front-row seat to this company’s decline. The T-Mobile I signed up with years ago was a company that actually seemed to care about customer service. You could get a straight answer, speak with someone competent, and resolve an issue without wasting half your day. That company is gone.

T-Mobile Canton, GA Team is very polite and professional; Managers Valentina and Henry are very understanding particularly of Senior citizens like me at 80! They always welcome their customers and console the customers feelings of being Very Low Tech. I’ve tried to apologize several times for my own mistakes using the phone but they say I’m not alone and they completely understand. I highly recommend them without any qualification!!!

Don't buy any phones from T-Mobile. The promotion they phones are not free. Bill is too high.

I gave this score because I have been calling and reaching out multiple times for the past few months—ever since selecting T-Mobile as my mobile plan and buying phones using your deals. I am still having billing issues every single month, and the line that was advertised as free has yet to be applied. These ongoing problems have reached the point that I will be returning the phones and switching to a different carrier.

At this point, T-Mobile would have to offer a serious resolution for me to consider keeping my service. I’ve been a loyal customer for six years and currently pay for five lines, yet two of my lines have been tied together for over a year without a permanent solution. What has been most frustrating is being repeatedly sent back and forth between T-Mobile and Apple. T-Mobile tells me to contact Apple, and Apple tells me the issue needs to be handled by T-Mobile. As the customer, I shouldn’t have to keep going between two companies trying to determine who is responsible.

In 2014, I signed up for T-Mobile’s "Plan One" for myself and my family; the cost for three people was $145. However, because I set up direct payments, I received a $5 discount per line, bringing the total down to $130. I have been a T-Mobile customer for nearly twelve years. For years, the payments were automatically deducted from my account, and I didn't pay much attention to the exact amount—I simply trusted them. I believe it was in 2013 that I added a fourth line for my spouse under the terms available at the time.

This is horrible after 25 years I call to buy a phone, the person a man at the time said the phone can be free, he said all I have to do is stay with T-Mobile another 24 month, well he lied to me. He added a LINE without me knowing, my bill came over 25 dollars a month over my regular bill price, last time I called they said it was going to be fixed, it was not, I called 9/11 and another runaround, would not give me the supervisor, I ask for the recording of that day, now they don't have it, very convenient, I can get 2, I phones from Verizon for 100 a month, 2 phone for free and all unlimited. It's sad you do this to a 25 year old customer 2 lines But on the other hand that's why, Tmobile services only have a 1.4 star reviews, now I am going to return the phone and go to Verizon. Horrible, don't get involved with Tmobile, they just didn't do it to me. Read the reviews. You will see, I should have read the reviews first.

A -10 is what they deserve. Overbilled from day 1 with no customer service. Lied over and over. Canceled them after 175 hours on phone with no resolution. Over $1800 for 2 lines and home internet. This is a 3-month ordeal. T-Mobile is the pits of business; please stay far, far away.

They are thieves. They chatter in your account something that you don’t buy and they refuse to fix the problem and return your money. This is the second time it happens to me. It’s 8 months and nobody resolve the problem. The first time I spend 2 years making complaints and nothing happened.

T-Mobile has used my debit card to bill me for services I didn't authorize. This is fraud. I gave the card to pay for my phone service, but they just charged me over $200 for home internet that I had canceled. Auto pay is not for services beyond the phone bill! Very bad business!

I have been with T-mobile for 18 years. All is well until you need to adjust the numbers/plan. Then it is usually months for them to get it right. Funniest thing recently; I wanted to discontinue the 4 lines for 100, I wanted just my number on my plan on my bill only. First, the other lines were only suspended and billing didn't change. Second, I then got billed for all lines on their own plan on my bill. So, it went from 121.00 to 184.00. So far, 3 calls to customer service. Still more adjustments to be made in 2 weeks, since they can only remove a little and then the rest has to be decided by the powers that be. Therein lies the problem. The representatives do what they can, but do not have any power really, and it all gets to be a lost tale on down the line. So, its all great, until it isn't.

T-Mobile customer for many years now. Currently with 4 lines. Tried to add a 5th. Ordered a new phone and line with my acct. Approved. Phone shipped on 8/2/26 according to T-Mobile and UPS. This review is written on 9/11 and still no phone, plus I’m out money on the phone itself and they’re billing me for the new line. Somewhere between T-Mobile and UPS the phone got lost. According to UPS the phone never went out for delivery and is lost in their warehouse.

Repeated erroneous and unauthorized billing after account cancellation, final payment, and withdrawal of authorization for recurring AutoPay charges.

What a horrible business! T-MOBILE. Their equipment did not work in my old stucco apartment for Wi-Fi. I took back their box and cell chip - never dislodge the 2nd day. The store in MDR 90292 couldn't find my account. After 1.5 hours in the store I was told completely checked in. Now I get a collection company after me. This is seriously wrong! The computer won't take me because the lack of account numbers they recognized. I was just on hold and hung up on after half an hour! I have a pic to prove it. Just before hanging up on me, they said I have to go to a store to prove I.D.. If the store doesn't know who I am. Going there doesn't make any sense. I am handicap, 70ish and don't like to drive. All the ways we prove identities by cell. Why would they send me on a wild goose chase? Terrible people! Where is the common sense? Again? Do they understand the store does not know who I am?

I have been with T-Mobile for more than 10 years. If you are smart go with another provider. If you see all those taxes they charge and they promise you free phone and than charge for it in installments when they shouldn't than you realize it call them and they say they can't do anything about it. T-Mobile is not a good carrier. Move on. Check around.

My parents had T-Mobile for years. My mom has dementia and my dad decided to close the account. We ported the number over to my account and got a final amount for the bill. Two months later, we get the second final bill with no explanation -just we owe more money. What kind of company is this?

Over the years their customer service has went down. I have been with T-Mobile 11 years and over the last 12 months there have been issues with my bill. I will be finding another carrier.

What a nightmare. Huge bills that I never agreed to. No communication. Promise me it will be fixed. Not fixed. Please don't start with T-Mobile. Save yourself the headache. Still disconnecting my service when I don't pay the huge bills for 3 lines after they told me not to till they fix it when I only bought 1 line. Still not fixed almost 2 months. 😭

I signed up online for a single new phone line. The idea was to test an eSIM in addition to my current version plan to see if T-Mobile was worth switching to. It checked my IMEI number and verified it would work. Once the payment was made, it directed me to their t-life app. Once in, it simply said your phone is locked and we cannot do anything for you. Here is where the problem begins. I was sent an email welcoming me to t-mobile, but i was given no confirmation number, no account number, not even the phone number that i just purchased. There is no way for me to log in and access the account. When I call the 800 number it has been a 2 hour wait every time. Well, I have 6 kids and three jobs. 2 hours is not possible.

Disgusting company. I’ve been a loyal customer for over 10 years and they have disregarded the fact that they have been charging me for two years for a device I don’t own plus they want another 600$ for that same device that I’ve never used. They will not refund me anything and now they just charged my account 900$ for what? I never can speak to anyone who speaks English. They’re a disgusting company who are money hungry. Leaving mobile. I definitely do not recommend their service. They do not care about their customers and will charge you for items you don’t even use. Do better!

I had US Cellular over 20 years with the same phone number; T-Mobile bought them out. I never had that much problem with my phone as I do today. My phone is claiming I have too much storage and will not let me take a picture. I’ve pretty well deleted everything from my phone and it’s still forcing me to buy storage when I don’t even need it. Very corrupt company.

I went to the T mobile store in the mall of Sierra Vista AZ and talked with Mia, she was able to help me without any problem, she was kind, courteous and very knowledgeable. She was really busy at the time but stayed calm. She deserves a raise.

To start I went to T-Mobile because of the satellite service, hoping it would get me better service. I picked the highest level plan as it got me satellite service sooner. I kept seeing monthly cost increases. I even paid off a phone early and that caused my bill to go up again. The incentives T-mobile gives is taking away and your bill goes up paying off a phone early. The free phone on us is not true. You are charged a fee each month for the phone and then it is discounted down through incentives. Could not lower my bill by paying off phones earlier. Could not get any satisfaction from T-mobile support. I ended up paying off all my lines and taking my phones to another carrier where I get as good of service as I had with T-mobile for more than half off my monthly bill with my new carrier.

I called T-Mobile to inquire about switching from AT & T. The salesperson told me that once I pay $15 a line to start service with them that I could go online with her to the Samsung website and we could go buy the 1-terabyte Z Fold 8 Ultra that is not offered on their website. This is a lie. Later, agents said that they feel she just wanted to make a sale. We wanted the military discount so we made my 95-year-old father the head of the account, understanding I would be made an authorized user and would pay the bills and manage everything.

I decided to switch carriers since T-Mobile raised their rates again. I thought they would prorate some of my bill since there is more than two weeks before it was due. I was told that I had to pay the full amount. I guess they don't take it very well when you finally decide to cut them loose! SCAMMERS!!

We were satisfied with US Cellular but then along came T-Mobile. One day my cellular coverage just ended. There was no notification from T-Mobile or anything. Even with today's technology, they apparently had no way of making a seamless transition. It took two days of wrangling with the local T-Mobile store to get the switch accomplished. T-Mobile's coverage in our area is awful. It comes and goes constantly. You may be talking to your friend one second, and the next, your call drops. And T-Mobile is constantly trying to get me to download more apps that they think will make my life better. I have to physically go in and deselect the apps that they are pushing on me so that the T-Life app will leave me alone. The entire experience has been annoying and my advice would be to stay away from this company if you can help it.

T-Mobile internet service is horrible. Numerous outages, slow internet speeds sometimes 25mbps and less. Customer service is absolutely NO HELP. They promise to fix the issue but nothing ever improves.

T-Mobile, I was dealing with issues with my services and the customer care rep Mrs JoJo C., took care of everything. Not only were she professional, she was caring; she showed interest about me/my day. She made me understand the breakdown of my bill! I'm forever thankful for her services!

I never wanted T-Mobile! I signed up for UScellular because I absolutely HATE this company. They are thieves. We should not have been forced to switch to this less than mediocre service. Signals are ALWAYS weak. Always! I loved US Cellular and never had issues. A few months with them and I want out. At this point send me to collections because I'm sick of paying the high bill that consistently changes. Do not do business with them.