T-Mobile Reviews

There was a issue that came aboard due to a customer representative reloading a payment into 1 account. After so many representative and supervisors to repeat self to about the situation no one had the common sense to look up or address if there was a solution. Almost giving up and not wanting to hear nor speak to another representative decide to give it another try. Well let's say it paid off, got to speak to a gentleman that needs to be recognized in Tmobile. His name is Kenneth, badge or ID # **, has all the patience in the world, knows how to deal with customer's issues, goes out of his way to see if there was a mistake or misunderstanding, does his homework as he should. Even with my frustration he stood his grounds and did his part to do what was needed to resolve the issue.

I had four lines with T-Mobile for about four years - three lines in Orange County, CA and one line for my mom in Veneta, OR, about seven miles west of Eugene. We always had significant connectivity issues when calling to and from Veneta, and the video-call function almost never worked; it was spotty if she stayed in the house, but as soon as she'd go outside, the video would drop. Our connectivity within CA was always great. The four lines cost about $136/month. When Mom passed away this past June, our remaining three lines were about $105/month. I had asked for a better deal about eight months ago but was told none were available. I recently read in Consumer Reports that changing to a reputable "non-Big 3" carrier like ** could save us up to $40/month, so we switched. The whole process of switching took over a week because T-Mobile technicians took a whole week to unlock my device.

First of all, I went to the Clyde Park location and Caleb assisted me, he had me add a secondary line saying I wouldn’t get charged, but had to activate it in order to get my new phone set up. I was confused and not being tech savvy I didn’t know to dispute it. A month and a half later I go to the store on East Beltline, Joe and Brandon are THE BEST. Not only did they resolve my current issue, but Joe called and got the secondary line- that I was in fact paying for- taken off and refunded! They listened to me and made sure that action was taken. If ever there is a raise deserved- these two are in first place!

I've been with T-Mobile for 17 years, and before that, I was with them for 2 years on the T-Mobile ToGo plan. They are not perfect, I've had troubles, which means I've dealt with customer support a lot. I'm the kind of person that calls in any time something isn't working right, so, yeah, I've spent a lot of time with customer/technical support. 99% of the time I don't get put on hold, I'm usually talking to someone live in about 1 to 2 minutes. When they're busy the automated system asks if you'd like a call back, usually in about 30 minutes so I press 1 for yes. Almost every time I get a call back in less than 10 minutes, unless there is a major outage, then it could be just under an hour, but that's very rare.

I would not use this service because T-Mobile’s self-accountability for employee errors are bad and the ability to communicate with higher-level managers within the customer service departments is terrible. I transferred to T-Mobile to try and get better cell reception and after six days of trying, I could not get connected at home nor did the service representative ask the correct question about my equipment. I transferred the cell number I was keeping back to my previous provider and asked that my account be closed completely and numbers and services.

He said, thinking about getting T-Mobile, why don't you wait till they replace Mike Seavert, he is not the CEO that T-Mobile wants. They're already talking about replacing him because he has no idea how to run a business. I've had T-Mobile for a while now and I'm trying to get a phone from them. From the first day I signed up, they never gave me a phone. They want to sell me a flip phone for $100, you know what I pay - $69 a month for service. They could go to hell. I'll find a better carrier, there's plenty of them out there. T-Mobile has gone to hell, folks, gone to hell, take heed, you will be sorry if you sign up with T-Mobile. I guarantee it, every time I need to use my phone, it's dead, it's irritating as hell when I can't use my phone.

Absolutely lied about how much they would charge. Trying to close this account is very difficult. Absolutely a b s nightmare. I don't recommend using their trackers at all. Best to shop other methods for tracking.... Disorganized billing system. Overcharged....

I recently had my phone stolen. I tried to contact T-Mobile online and could never get past the prompts since much of the requested ID verification is stored in my stolen device and it's not committed to memory. After much difficulty I finally spoke to a live agent. Again, information was asked that I didn't readily have available. I was informed that to replace my phone I'd have to go to the nearest T-Mobile store, have them scan my ID, and then have them call customer service to complete the transaction. I understand the need for security measures nowadays but it shouldn't be this difficult for the customer to replace a phone that's been stolen. At a time when people have to try to remember countless ID numbers and passwords there should be a more convenient, realistic method of verification. The victim of the crime should not have to do the majority of the legwork.

T-MOBILE'S SERVICE IS UNBELIEVABLY BAD! After 25 years as an AT&T wireless customer, I switched to Comcast Xfinity; for the past 19 months, I have been stuck with what is the worst, most unethical, and terrible wireless connection that I have ever experienced. Keep in mind that I have been using mobile phones since their creation.