T-Mobile Reviews

I bought a new S9 phone on March 20th. They sent me a shipping label to send my old phone back in the mail. I sent in my old S8 phone on March 27th. Today is May 20th and they still have not received my phone. I talked to 2 representatives since and both put in a investigation at the warehouse to search for my phone. They told me how valuable I was as a customer and don't want me to pay for a phone I have already returned. So after 3 days both times an email comes back saying sorry we could not find your phone. Once they receive it they will give me credit. Well on April 16th They tacked on the old phone price. Not the price of it used either. They charged me over $900 and tacked it onto my bill.

Worst company ever. Added a data line that the representative says is only 20 a month but in reality is 75 a month. I tried to cancel the line to save money once and was told that it only costs 15 a month on the new promotion. But that's 15 to have it added to the plan with an additional 75 a month as showed on my T-Mobile account. People, pay attention to your plans or you'll get played like I did and pay extra for no reason.

I opened T-Mobile's app on my phone to pay my bill. The payment did not go through. I called T-Mobile and asked if they received my payment. The customer service rep charged me again without my consent and my bank paid out my payment twice. I was told misinformation that my bank would find out the problem. No. I called and the bank said they paid T-Mobile twice. Called T-Mobile again. No reimbursement. No payment back in my bank account. T-Mobile is a horrible company with very poor customer service.

Signed up for service with this company but was totally disappointed with the results of their sales talk. We were promised a free tablet when we signed up for service with T-Mobile and the lady we worked with told us that we only need to pay for the tax for the tablet only to find out later that we were being charged $10 a month for 24 months. Then, we ran into all sorts of problems with their service and billing process. We were totally disgusted as it showed the left hand didn't know what the right hand is doing when you call for help.

Tried to make online appointment to buy, set-up phone (iPhone X) and switch from AT&T. Could not make in store appointment ONLINE. Phoned and that was DOWN on weekday morning during business hours. Checked Yelp. Bad reviews. This tells me ALL I need to know about T-Mobile. Will spend the $1,200 for the phone and $100/mo fee ELSEWHERE.

Just lost a lot of respect to T-Mobile. Trying to fix few issues with Note8. Some software questions and connection with Samsung Gear VR problem. I was really surprised when first associate said he never heard about Virtual Reality and Samsung gear. So I ask to let me talk to someone who knows. Four people!!! No one knows! I ask them, where you located (heard strong accent)? He said near Manila, Philippines. All four representatives showing no knowledge, providing no help! T-Mobile got so cheap, hiring third parties from third countries, even they raise my bill $70 without clear explanation (still working on it, not easy). T-Mobile used to do phone trouble shooting remotely, people from Philippines saying they don't have this option. Very disappointed!

Worst phone company ever! I moved to this country last year and I have never seen such a disorganized and disrespectful company as this one. I had an account with them for one whole year in which I didn't fail ANY of the payments, so I had the "benefit" to switch to a better plan. The last plan was supposed to be canceled, AS THEY TOLD ME, but it wasn't! I started with the new plan but they, without notifying me, continued billing for the previous plan!!! I never received any bill over the mail or anything, not even an email until a COLLECTION company contacted me! Now, I have to pay $596 for something that was supposed to be canceled or my credit will be affected. Definitely NOT RECOMMENDED!!!

I joined T-Mobile with my friends and family here in New York. Apart from some bad reception and some glitches here and there I didn't really have any complaints. I was only paying $40 and for that I was happy... Until I wasn't. A friend who was the owner of the account moved to London, so I wanted to take the ownership of the account. Well here is where it all began. We needed to call at least 6 times before they said they are moving me ahead as the owner of the account - but that was not the case. I just had a separate account now and my own plan now with a bill of 75%. We called at least 15 times to try to resolve this but in the end I was just put back into the old family plan with my friend being the owner again - right where we started.

I switched to T-Mobile a week ago from AT&T which was a true mistake. Had their horrible service and after 3 days went back to AT&T. My husband and my phone did not work calling him his phone never rang, he never got text or voicemail messages, nor did I. Took phone to store and purchased an LG K30. Ughhh couldn't even get online. Dealt with the store and the poor horrible customer service for 3 miserable days. NEVER HAVE I DEALT with such a HORRIBLE company. Took phone back to them had the manager put sim card back in my AT&T phone and wanted to say stick it but am a lady. I will never leave AT&T again, lil expensive but you get what you pay for and AT&T is the best. 24 years with them and will be more. No wonder service with T-Mobile is so poor. 80 dollars a month lol lol lol. The store personnel at T-Mobile OMG horrible.

I have a T-Mobile broadband. You can connect several computers to it and I can take it with me where ever I go. I never have a problem getting on the internet. It's very convenient.

My name is Rafael **. I've been a T-Mobile customer for about two years and after giving T-Mobile every reasonable opportunity to keep me as a customer I have had enough. On May 5th, 2018 at 7:30 pm I called T-Mobile Customer Support because since October 2017 I have had several issues receiving and placing calls. A massive volume of dropped calls when the communication gets through, and even more problematic the fact that co-workers, relatives and customers calling my wireless number were being taken straight to voice mail; my phone wouldn't even ring as if the incoming calls were never made in the first place.

My family switched from Verizon to T-Mobile on October 27, 2017 as it was a bit cheaper and we were promised a $400 rebate for the payoff of an I7. Twice we submitted the information required for the rebate. Each time we were assured that it is being processed. Today, for the second time, I visited our local T-Mobile store. After approximately an hour of trying to find the reason for the delay, the T-Mobile agent contacted the Reimbursement Department so I could speak to them. First, the agent on the phone informed me that I did not file for a rebate within the 30 day requirement period. I told him that was untrue and, that in fact, I filed twice; the second time an agent at the store filed for me. Then he informed me that I would not be getting the rebate because my I6 and I6+ were not eligible for a rebate. I said we owed nothing on those two phones and was only asking for the rebate for the I7 phone as I was promised.

I'M CHANGING MY SERVICE!!! For months, I've had lousy service from T-Mobile. Dropped calls for months, run-around by crazy customer service. They erased the messages from my voicemail and ruined my chances to recover $80,000 dollars in stolen merchandise, they hijacked my friend's insurance company, demanded a certain amount of money, which we paid, then turned OFF the phones anyway! I'm fed up with T-Mobile. Looking for another company now!!!

I had T-Mobile for almost 9 years, till my new husband decided he wanted one cell carrier so he talked me into switching to his carrier Verizon. BIG mistake. We switched back, after about 6 months to T-Mobile, specifically the Senior plan. $60.00 per month, with unlimited everything. Autopay would bring it down to $50.00 per month. Once, and only once they mistakenly charged us the full $60.00. After speaking with T-Mobile they corrected the problem and it's been $50.00 every month since. I've never had a problem with my 4G. In the past I've had Cricket, Sprint and Verizon, T- Mobile has, by far, been the most reliable and least hassle.

I was a happy subscriber to Cricket wireless paying only $60 per month for two lines of service. My wife and I do not use a lot of data and we were happy with Cricket in general. Then I heard of T-Mobile plan for those over age of 55. It was very competitive to Cricket and the T-Mobile store location was eager to get my business. I was told of the two line over 55 years of age plan and I signed up for it in January this year. The cost was only $50 with auto pay. I am getting my statements and they are charging me $60 with auto pay. I complained last month and an adjustment was made on my account, but now I am still getting charged $60 per month. I would like to know if the store employee misrepresented himself to get my business or just what?

This is seriously the worst phone company I have ever had. They told me my bill would be a certain amount and it ended up being $30 more than what they said. We asked them what the total would be WITH tax and everything and they told us an amount and it was wrong. They also showed me their map of service around the US and my area and said I would have 3G-4G. I bought a 4G phone and NEVER had above 2G. They are a complete joke. My husband paid the bill and canceled with them 2 years ago. They call us 2 years from when we last paid to tell us we owe $78.88. My husband has the proof that we paid so now we have to go through all of this BS because they don't have their crap together. Nobody should ever use T-Mobile.

I purchased a Note 8 in October 2017. One month later my phone started shutting down completely. It would be off for hours and sometimes days. Then it started hanging up on people and freezing up. I had it replaced 4 times with the same problem. I called T-Mobile customer service and the only thing they did was lie and said that I can go to the store and get the phone replaced with any phone that I wanted at no cost. I called T-Mobile customer service on Friday, I told the guy the problems I was having and how long, he told me that I should be able to get another phone. I even looked up the number to the store closest to me and gave it to the guy, he put me hold to call the store, I found out later that day that he never made the call to the store because I went there and the guy didn't even have any information in the system that I even called and spoke to someone that day.

We switched part of our business phones to T-Mobile about 2 years ago to see if they were going to be as good as advertised. Worst mistake we ever made! Worst company I have dealt with in my 40 years of business. We used three phones to start with and an unlimited plan was given. Then they said we qualified for up to 41 free Tablets due to our account. So we told them we would only need four.

Purchased brand new phone from T-Mobile. Galaxy S9. It's defective. No one can hear me during calls. However, T-Mobile will not replace it. I can buy a new one and they may credit the money back or I can go 2-3 weeks without a phone. Customer Service will tell you, "You can get a loaner phone from the store," but the store tells us they don't have a loaner program. So we are screwed.

We had horrible cell service with T-Mobile. I couldn't even get service in my office which is right in town. Dropped calls constantly. We decided to go back to Verizon and are trying to keep our current phones. I went into T-Mobile and asked to have my phones unlocked. The guys said they were already unlocked. When we went to Verizon the phones were not unlocked. Went back to T-Mobile store and they said we had to pay 800.00 for the phones which we did, but T-Mobile still will not unlock our phones. They keep telling us it's going to take 24-72 hours to unlock them AND we have to pay another 50+ dollars for some unknown reason. Now we are waiting for an email that is supposed to give us a code to unlock them. NO EMAIL YET! Judging from the other reviews, this is common practice for T-Mobile. I will tell everyone and anyone to stay away from T-Mobile!

I was prorated when I came on board and thru years of their bad "automated" billing system excuses - it has been at the expense of my pocketbook very literally; 13 yrs with them and they wouldn't even give me a break, not even a decent send-off. Making me pay til their next billing cycle with no prorate. I talked to Tawnie by phone and then had another question after the fact so I did a CHAT and gotten Sarah... who confirmed on her own she just talked to Tawnie - I didn't say anything different or made any reference to Tawnie - why was I checked? They acted like a victim and I was creating a crime. It was bad customer service which left me feeling tag-teamed with insinuations of other intentions, and again no loyalty or respect.

T-Mobile had a BOGO offer in December 2017 of which we were advised that the second line for a GALAXY NOTE 8 would be FREE after the rebate was given. Well after 4 months, they gave us a lump sum credit that can not be applied to the phone. I believe this is a scam to get customers to switch to T-MOBILE.

My family and I have gone to this location a few times since moving here in July 2017. Last week and this week we purchased new phones. LG TP450 Stylo 3 Plus; Samsung 9; Stylus 3 - JD and Justin were our reps. They are EXCELLENT. Greeted us with the utmost professionalism. Knew their products thoroughly. Asked us the right questions leading us to the exact phones to fit our needs. Offered us good incentives; major setup help; accessory suggestions and more. Today I had to call and speak to JD about something I could not figure out. He was very patient; great listener and RESOLVED my issue in a minimal time frame. We recommend they get recognition for excellent customer service and yes... a RAISE!!! Bravo to these 2!

Purchased 2 SIM cards to transfer phones to T-Mobile. After several attempts to have these phones activated, I was told that I would have to go to a Store to have them done. Not having a Store anywhere near me, I called and requested that my account be canceled. The lady on the phone said it was canceled and being that I had only had it for 4 days, I would not be charged. Next thing I know I received a bill for $80. The bill itself shows Equipment $0.00, Service $0.00, You used 0.00 of unlimited data with T-Mobile ONE, ** 0.00mb, ** 0.00mb, 0 minutes of talk and 0 messages. So, What exactly am I paying for??? After I called, they refused to eliminate the bill, they did reduce it to $21.32. I'm thoroughly disgusted that I have to pay ANYTHING!!! What a ripoff!

Brought my J7 Prime from their other company, spent a week on phone with them. Was finally informed I could not get 4g with that phone. Their solution is to buy same model from them for 250.00. How can they be one of the leading carriers doing like that?

My friend has Multiple Sclerosis and is basically mentally incompetent although highly functional. T-Mobile sold him an LG Aristo 2 smartphone with their most expensive plan. My friend doesn't know how to use a smartphone. In fact in the 20 years or so he owned a flip phone (which he recently lost, leading to him visiting T-Mobile). He never could learn how to turn it on or off, so it was perpetually on. Well he lost his receipt for the new smartphone or threw it away so although the phone was one day old and in perfect condition a return was out of the question.

We are in our seventies and changed providers from AT&T Mobility to T-Mobile to save on our monthly outlay, with their senior plan. If you live in an area where T-Mobile's cellular reception is good, and you don't do any traveling, then T-Mobile is a good deal. However, if you do any traveling and your travels take you outside metropolitan areas, in our opinion, you should not consider this purveyor. T-Mobile shows their coverage area of the US, in pink and it covers most of the US. One might take that to mean GREAT COVERAGE but don't be fooled! You will get service, a half a bar or less, however the majority of the time, the only benefit you will have is texting. If you are able to call, you must be outside and the connection will be sporadic at best. We personally have experience poor service in both Utah and Colorado. So, we are going back to AT&T Mobility where never had these issues. Hope this helps your decision making...

It has been MONTHS AND MONTHS and we are still trying to unlock my damn phone. We have been cleared for it several times...NOTHING!! I'm waiting for a mystery email with a code FOR WEEKS NOW!! I have no connection where I work and I must have my phone as we communicate with parents via an app. ONLY I CANNOT and by the looks of it...I might be unemployed before T-Mobile frees me to go with another service. I WILL NEVER AGAIN...EVER SIGN UP WITH T-MOBILE. The customer service was bad enough but now this game whereby you force my business is disgusting!!!

I travelled international for few days and made sure while I was away to use WiFi as much as possible then had the bad surprise when I came back home to find an international data roaming bill for $1300. T-Mobile is a ripoff. They charge you $15/mb for data roaming while other carriers charge only $1 or $2. I would highly recommend reviewing and comparing carrier charges when you travel international as they definitely don’t have the best rates. I contacted their customer service to find an amicable resolution but the only solution they provided is to split the bill payment over few months. Having been a customer of T-Mobile for years, I was expecting a better response and some level of understanding on the issue.

After I cancelled my hotspot on the 03/07/18 they withdrew $50 dollars out of my bank account. On the 03/10/18, my monthly payment was $35. Four phone calls later the shortest being 1 hr & 45 mins I was told I would have a refund in 7 to 10 days, today the low life scum sucking thieving company tells me they don't give refunds and I am out of luck. That's T-MOBILE dirty rotten thieving phone company. I would not recommend T-Mobile to anyone.