T-Mobile Reviews

T-Mobile. Honest assessment. I do have some background knowledge of phones and communications. Linda and I have been slowly combining things we both paid. Houses, insurance, living expenses as we get more settled in. One of the things we saw we could combine was our cell accounts to save some real $. I had ATT and she had T Mobile. After looking and discussing we decided we would consolidate me into T Mobile since some of the perks were better. I was very hesitant since I had heard good and bad about T Mobile. I have a hunting camp in rural Caldwell Parish so I was skeptical. It was worth the risk because ATT since their 5G migration is trash coverage almost everywhere, and they are not cheap. My summation is TM couldn't be much worse.

Re: **, T-Mobile, 5327 S. Mill, Pryor, OK 74361, 539-233-0989. We would highly like to recommend the customer service of ** with T-Mobile in Pryor, OK! My husband and I both changed our service company over to T-Mobile and bought new phones from them. The change-over was not without it’s challenges because I wanted to trade my new phone one day after I’d bought it and when my husband’s phone arrived ** needed to get a transfer code from the previous company. BUT! Let me tell you! Without **’s knowledgeable help, we would’ve not completed our change over for either phone, nor the service company!

If you are a T-mobile customer be aware of their foreign representatives. They will lie to you and steal money and make it look like you gave them authorization. The incident occurred when my service was interrupted because I got busy with life and forgot to make arrangements for my payment. I call and spoke to a T-mobile representative (of course she was from a different country). I explained my service was interrupted and I needed to have my service restored. "let me see what I can do", she said. She got my service restored and informed me that I needed to pay my fill on a certain day, which I did, she then asked me to put a card on file to secure the restoration of my account, which I did.

The Oviedo T-Mobile near Lowe’s had an employee Mario whom is truly a great person and employee. I had gone into the store the day before and employee scanned my id that was attached to an old account be fore I was married (1998) and should have been closed . This means the merging or cancelled account was not the account I went in store for - I reset password and should have been helped with them calling T-Mobile on the phone in person- instead they sent me away and said call them on your own.

I've had many different pay as you go plans with many companies. I have to say that I have never written a good review for any of them! I generally don't do reviews, in this case, I'm compelled to do so. First their customer service is top notch. They are responsive, and do whatever it takes to help! They tend to be more in tune with their customers' need and if they can't remove a problem they find someone who can! My phone was stolen a few months back, I need a phone for work and my bill was due for the month, I got a Moto G and 2 months of service for free at the $50 unlimited plan. All for $100 cost to me. I couldn't believe it!

I have been an unhappy customer with T-Mobile since end of May/beginning of June 2025. It has been a poor experience from the day I picked up my phone from another T-Mobile store closer to me than the store I initially began service with. I called & asked if that was ok to do, which they said it was but when I got to the store closer to me, I was given the cold shoulder & not truly helped because he said he was not receiving commission from the purchase. Also before I signed up, I asked to be assured that I would have service at my home, as I experienced horrible service with Sprint & the coverage map showed the highest possible service. This was never the case. I have never had more than 2 bars in my residence, no matter where I am in my 3-story home. It’s always satellite, no signal, 1 bar and maybe 2 bars.

Simply the worst customer service I have ever had to deal with!!! They all have bad attitudes and when you ask to speak to someone else like a manager or something, the attitudes get worse. They openly tell you that you are lying about what the other representatives have told you only until I told them that not only they were recording. I was also did I get anything remotely close to help from them. Just a horrible horrible situation. I was tricked into buying home internet and when I tried to return it they said I could but never took it off my bill. It took a year to finally get it taken off.

My Device and my Phone are paid in full. Every time I call customer service I am told that they are writing a ticket and they are escalating. Please call back in 48-72 hrs. It's been 15 days and they have not unlocked my phone from their service. @T-moble = AT-T. They are at&t. Additionally, I was being billed for family where, even after it was cancelled through customer service. Every time I lowered my bill, a new charge would magically show up. They are crooks!

Finally decided to leave T-Mobile after how expensive they are. I was told by their customer service all I needed to do was pay the account balance then transfer the phones over to my new carrier and the account would close. Well I did that. I paid up the account in full and it showed a balance of $0. Well a month later they send me a bill in the mail for $152.77. For what?!? No phones or service? The account doesn't even exist anymore. Thanks T-Mobile. Would NEVER recommend.

I highly recommend avoiding a T-mobile service for cell phones and internet. Not only was the cell service full of dropped calls and a lack of service areas, but their tech support would also make futile attempts to "correct the signal loss for our home location" with no success. The internet service was very poor as well, even though we were clearly well within their coverage map. The final incident, when we canceled the company failed to take the final billing (auto pay) and sent us to collections 1 week after canceling, and two weeks before they provided our final billing. We also received collection calls AFTER the final billing was paid. I hope this is helpful to those who think the few dollars they may save may be value.... It is not!