T-Mobile Reviews

T-Mobile, from Customer Service, to Technical Support, to Billing, to Supervisors, and Management, Thank you! To current customers and non-customers please take note as T-Mobile is where you want to stay or be in the years to come. They have amazing things coming around the corner and you will want to be a part of it. I know this because they listen to their customers and respond appropriately exceeding my expectations. My experience the last six years from both a personal and business account perspective has been most incredible, most uplifting, and most desirable a consumer could experience. When I switched carriers from Verizon to T-Mobile I was looking for an economical and quality carrier. I not only found that, but much more that exceeded any customer experience in my many decades on planet earth.

Walked in with an unlocked phone purchased elsewhere, requiring setup and transfer of data, etc, etc, etc. Jose was absolutely unbelievably helpful. And the entire staff was equally friendly and accommodating. In fact this is the best we have ever been treated in any phone provider store including T-Mobile. Really. I will always drive the extra miles for this kind of service. Left with a new working phone, and info on what and how to proceed for the future. Fabulous!

At 76 years old, I am a confused person in this electronic world, so their personal approach in the salesroom was relaxing and interesting. Nice discounts and great phone. Insurance is cheap, and they gave me a case, which is good, I never buy them. What amazed me was that my call to customer service was instantly answered, and not just one time, many calls were magically answered right away. It turns out they are in Colorado Springs. I imagine just waiting for me to call lol. I think they are the next platform in the low price market, and the higher priced products will have to move up to them. This is the first time I have written a review that was not a complaint, but I do think they have achieved an ethical model at a fair price... Old school!

I recently switched my phone service from Verizon to T-Mobile at Rochestet Hills, MI 48309 Store location. The gentleman Evan ** greeted us and within few minutes started the process after inputing necessary information. It took around 30 minutes to get all my lines switched and before I left the store all my numbers were actually ported and functional. I was thinking it would take couple hours to Port the numbers but it was just minutes.

Every time I've talked to a T-Mobile team member, I have had the absolute best customer service. People are friendly, local, and genuinely seem to care. On top of that, I haven't had to deal with a bunch of high pressure upselling and I've gotten calls from them just checking to make sure my service was working okay. People are more than willing to give you their business card and send you a text with a code so that they can be held personally accountable for the information they've given you, which I think is fantastic.

I have been a customer for over 7 years and had never had a problem until my Samsung device began to have issues charging. While charging my S10+ I began to smell smoke and quickly disconnected the charger from my device. Unfortunately, my phone is not able to be charged using quick charge. I now have to settle for wireless charge which is extremely slow and inefficient. My phone had only been on the charger for a few moments before I began to smell that it was beginning to burn! The phone was not near water or hadn't come into contact with water or any other object that could lead to this.

I was in Houston on a business trip. I went to an event and spun a Wheel to win FREE STUFF. It wasn't free. It was agreed and in the contract for $10 a month. The first bill was $22. I called the Customer Service and spent 3 hours on the Phone with multiple different departments and got nowhere. So after that long on the phone I realized they didn't have any respect for my time and were totally incompetent with trying to get it resolved. I knew it wouldn't be a company I could do business with at that time and canceled the account. Then changed my Debit Card # so they couldn't charge it for anything else as a supervisor promised. My financial institution advised me to do so as an extra precaution. They informed me of how I'd have to pay for the FREE TABLET I won at a promotional event was having at another event in February of 2019. We are in August of 2019 Now. I've received multiple letters from a Collection Agency.

I am having trouble understanding why I have to give so much information to be hung up on and told to only correspondence with T-Mobile will be done in writing and mailed to New Mexico. They are not going to get away with this and there is nowhere to complain or send notifications to potential customers to be warned!

Usually going to pay a bill is not something I look forward to but every time I go to Somerset NJ T-Mobile I have such a good time with the staff, it's actually fun. Professional and personable...consistently in point across the board. Thank you!

Simple, 1. Pricing provided is different from multiple reps. 2. JOD Tier has changed without knowledge. 3. I feel to be forced into doing things preventing the reps having to help, such as making a payment when I'm not late. I honestly feel that I'm being treated as I am so that I'm forced to cancel my service. I literally feel as if they want me to.