T-Mobile Reviews

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

I was a loyal business customer for over 20 years, and I’m beyond disappointed. They continued charging me for a canceled service even after the equipment was returned over a year ago. I ended up being overcharged more than $600. At this point, I honestly question how long this had been happening without me noticing. Customer service was no help, and resolving the issue became exhausting. I switched to Verizon and the difference has been night and day. Much better service, billing, and customer support.

My name is Malcolm **. I’ve been a customer of T-mobile follow has five years before they merged. This is horrible service. When you call someone on the phone, you get AI; you cannot speak to a human being. I want to look at my usage because I have a 15 year-old daughter on my account, so I checked the people who called her, who she calls and who text her and who she text back those numbers used to be there, and now I can’t see anyone who text her or she text back and you cannot speak to anyone, even go to the chat. This is a joke. This is the most horrible customer service I have ever had. This is over with. I will return to AT&T. The price may be a little bit higher, but I can speak to someone, and I can check my usage and service with the phone numbers available. I am done with this company.

I went to Metro and I was told about a promotion where I could get four new phones and keep my plan but switched to T-Mobile. Because of an error by an employee in the past my account did not look like it was 8 years old as it was. I had gone to another country. Added an international arm and when they switched me back they accidentally put me on a different plan. I tried to get this rectified and get the promotion. When Metro transfer me to T-Mobile I was on the phone for an hour and a half transferred six times they were going to transfer me one more time and had no idea about their own promotion, he kept asking me the same question over and over again which had nothing to do with the conversation. I asked to speak to a manager and was not able to. This had been my fifth transfer so he went to transfer me again. Done.

T-Mobile is not an honest company and the business strategies are disgusting. I switched to ATT a year ago and ATT handled the cancellation of my transaction. I had auto payment and T-Mobile kept charging me for services they never provided for over a year until I found out. I called customer services and asked and explained the situation and they kept giving me the runarounds for weeks. I don’t blame them the customer service representatives. I blame the company and their dirty business tactics.

I got a new used iPhone 14 and tried to test T-Mobile's data place, so I installed their T-Life app and hoped to start the one-month free trial. But, also the newly purchased iPhone 14 is eligible, the app never gave me the real starting point. I kept asking me to install their loop and the app has no such "Get Started Now" button. I checked their website and their help chat is useless at all. T-Mobile, YOU ARE CHEATING!!!