T-Mobile Reviews

Hussain was knowledgeable, patient, and very respectful throughout the entire process. He took the time to listen to my concerns, helped me select a new phone that fit my needs, and made sure everything was set up correctly. What I appreciated most was that he did not try to upsell me or pressure me into anything—I felt like he genuinely wanted to help. The level of customer service I received here was night and day compared to my previous experience. I left the store feeling confident, satisfied, and taken care of. Thank you, Hussain, for your professionalism, friendliness, and excellent service. This is exactly how customers should be treated.

One customer simply came in to pay a bill. Another customer was returning what appeared to be a router. It appeared that, while the store does not handle returns, a staff member explained that the customer could drop it off at UPS or FedEx. The staff member printed a shipping label, provided a carton and packaging materials, and assisted the customer in taping up the carton. The customer was very pleased with the service they received. (It felt like she was embarrassed to return the item, and the way they were assisted made them smile and remark how great the service was.) Another customer (a senior citizen) needed assistance with their phone because they had downloaded some apps and didn't know how to remove them.

I was there for two reasons. The first was to ask whether they could replace a phone battery. That they were not able to do. However, I assumed this might be the issue, so I also brought a new phone, and they were able to clone my old phone onto it. The store's atmosphere was warm and friendly. This happened on a weekday, just after the store opened. The store manager, **, whom I met for the first time upon walking in, was professional, very knowledgeable, had great customer service skills, and appeared to work well with the other employees.

Not sure what else to write except that while most companies strive to provide or train their employees to provide good service, providing customer service at the level I witnessed during my hour or so at the store is beyond what is taught in classes. Please let the staff at this store know that they went above and beyond, and my shopping at this store was an enjoyable experience, not just for me, but for every customer that came in while I was there.

T-Mobile is incredibly lucky to have someone like Arthur on their team. He deserves full recognition for the exceptional experience he provided, and frankly, he deserves a raise! If every customer service representative in the world brought the same level of dedication, kindness, and expertise that Arthur does, this world would truly be a better place. Thank you, Arthur, for making such a positive difference. You are a shining example of what outstanding service looks like.

Marie D. 🌟🌟🌟

When I came to T-Mobile I found out Metro T-Mobile is just a partner. Then this was where "Edwardo The Great" finished the deal. He showed my brother how to reset his phone and everything. See my brother had a stroke and some things take him a little longer to grasp. But everything turned out just fine. I want to thank your company for these two employees. They are sweet as pie. Thank you TMobile!

The bad part is the phone is one payment from finally being paid off. I have never ruined or broken a phone since having one and don't understand what's going on with this one. I know it's not T-Mobile's fault that this battery is doing this and I should have gotten the insurance but like I said, I've never mistreated my phones. Didn't think I would ever use it well, guess they win, now I have to buy a new one. But hesitant if I want the new galaxy? Any suggestions?

Also, I tried to install a bank app & it wouldn't open. I'm not technical, that's why I came to the "Experts". I ended up going to another store in Snellville, Ga. on Scenic Highway. & Charles fixed the issue. Charles said, "Let's restart your phone." (I think she could have at least did that). He did some other things to move my pic over (smart switch, using two cables to transfer, he really went above to help and he received 5 stars for his effort. My point is, don't blow people off because you just clocked in & maybe had a" bad night". Like I said, the store had 3 people in it at the time, me & 2 employees. Do better T-Mobile. She needs more customer service training.

I called last night on the phone for 2 hours trying to fix the bill again. Spoke to a Rick, very nice gentleman. He broke down bill for me, 1 thing that blew my mind was he tried to tell me that I had tax and fees of 101.00 dollars. I don’t think so. I told him if it doesn’t get resolved. I am done with Tmobile and will go back to Metro. I paid the $171.00 and I had to go on a payment plan for remaining balance. I agreed to give them 5 days to resolve billing issues. We will see. If not resolved I am done with Tmobile. Be warned don’t use t-mobile This is a short version. Beware They trap you!!!’

Samsung Revvls Pro 7 sent to me through T-Mobile. Ok so I send two phones back five days ago. They say they have the two phones in the factory warehouse, two separate reps tell me this. So on Monday I get a late fee message on my phone, I call them then they tell me they only got one phone now back and the fake payment arrangement they had me set up so I could pay my bill on the first like I always do. Friday rolls around, they promised to call me back, two of them and didn't just took the money out of my bank with lies.

They didn't get both phones back will be charging me for the missing phone with fake payment arrangement they forced me to make online. By now I'm cursing mad at them, they don't give two craps, say "too bad, sorry about your luck!" T-Mobile went from top rated to trash since bought out by Elon Musk. This last year don't even have 24/7 service anymore. I had to wait until business hours to call them about all my phone issues.

They are robbing people blind! For months with having issues and no phones, I got no credits back for no service. I work at night, I can't have no phones. They get zero stars from me, really if that's even possible. I wouldn't use this company now after I've been with them from the grand opening, first flip phones ever. Terrible technical support, too! Warehouse on warranty phones sent back, lost by them, left me ending up charged for it! Besides, it was supposed to be free upgraded phones, I paid for all of them!