T-Mobile Reviews

T-Mobile. Honest assessment. I do have some background knowledge of phones and communications. Linda and I have been slowly combining things we both paid. Houses, insurance, living expenses as we get more settled in. One of the things we saw we could combine was our cell accounts to save some real $. I had ATT and she had T Mobile. After looking and discussing we decided we would consolidate me into T Mobile since some of the perks were better. I was very hesitant since I had heard good and bad about T Mobile. I have a hunting camp in rural Caldwell Parish so I was skeptical. It was worth the risk because ATT since their 5G migration is trash coverage almost everywhere, and they are not cheap. My summation is TM couldn't be much worse.

Re: **, T-Mobile, 5327 S. Mill, Pryor, OK 74361, 539-233-0989. We would highly like to recommend the customer service of ** with T-Mobile in Pryor, OK! My husband and I both changed our service company over to T-Mobile and bought new phones from them. The change-over was not without it’s challenges because I wanted to trade my new phone one day after I’d bought it and when my husband’s phone arrived ** needed to get a transfer code from the previous company. BUT! Let me tell you! Without **’s knowledgeable help, we would’ve not completed our change over for either phone, nor the service company!

If you are a T-mobile customer be aware of their foreign representatives. They will lie to you and steal money and make it look like you gave them authorization. The incident occurred when my service was interrupted because I got busy with life and forgot to make arrangements for my payment. I call and spoke to a T-mobile representative (of course she was from a different country). I explained my service was interrupted and I needed to have my service restored. "let me see what I can do", she said. She got my service restored and informed me that I needed to pay my fill on a certain day, which I did, she then asked me to put a card on file to secure the restoration of my account, which I did.

The Oviedo T-Mobile near Lowe’s had an employee Mario whom is truly a great person and employee. I had gone into the store the day before and employee scanned my id that was attached to an old account be fore I was married (1998) and should have been closed . This means the merging or cancelled account was not the account I went in store for - I reset password and should have been helped with them calling T-Mobile on the phone in person- instead they sent me away and said call them on your own.

I've had many different pay as you go plans with many companies. I have to say that I have never written a good review for any of them! I generally don't do reviews, in this case, I'm compelled to do so. First their customer service is top notch. They are responsive, and do whatever it takes to help! They tend to be more in tune with their customers' need and if they can't remove a problem they find someone who can! My phone was stolen a few months back, I need a phone for work and my bill was due for the month, I got a Moto G and 2 months of service for free at the $50 unlimited plan. All for $100 cost to me. I couldn't believe it!

Poor customer service. Internet scam service you cancel then you get a 55 dollar cancelation fee. Can't understand customer service since they reside overseas. Service call was interrupted mid cycle and they did not call back.

I had no issue with the service but issue with the price so I wanted to switch. They made it super hard to get the transfer PIN and now it has been a week after I have completed the transfer and T-Mobile still will not release my phone number and allow me to transfer. They understand that I am elderly and sick and need my phone to work but still have not released it. They hope I die before they release my number. I will simply transfer and get a new number. I will Never come back to T-Mobile because you are worthless to them as a person.

Anyone hear of mid cycle changes fees? Well T-Mobile has them and they cost 130 bucks. No one tells you about it, in fact I was told there are no contracts and no charges for canceling. Guess I was fooled again. THANKS T-MOBILE.

We had a 2-year contract with T-Mobile. We bought phones from them. We had to pay $9 a month over the two year period which equals $18 extra on our bill. When the phones were paid for the $18 should have disappeared but it did not. They kept continuing charging us for the phones that we bought. They also put a PIN number on our account because neither me or my husband did and we could not access anything. Customer service was the worst I've ever experienced. We were never happier to get out of T-Mobile so when our 2-year contract was up we decided to leave. I had contacted customer service over this many times and I got nowhere with them. Their customer service is the worst. Their service is okay. The phone service but I had had extensive surgery. I had Staples in my stomach. My phone speaker would only work when I had it on speaker. If I didn't have the speaker on then nobody could hear me so I had to get a new phone.

Service is so bad at my house that I don’t know if my phone is cut off or it’s just not working like normal. I’ve called about it several times for years now and nothing has yet to be done. It’s seriously the same dead spot in the neighborhood around my house for about a good 2 miles. I’m in a residential area not even a mile off highway. This is been my least dependable phone service.