T-Mobile Reviews

There was a issue that came aboard due to a customer representative reloading a payment into 1 account. After so many representative and supervisors to repeat self to about the situation no one had the common sense to look up or address if there was a solution. Almost giving up and not wanting to hear nor speak to another representative decide to give it another try. Well let's say it paid off, got to speak to a gentleman that needs to be recognized in Tmobile. His name is Kenneth, badge or ID # **, has all the patience in the world, knows how to deal with customer's issues, goes out of his way to see if there was a mistake or misunderstanding, does his homework as he should. Even with my frustration he stood his grounds and did his part to do what was needed to resolve the issue.

I had four lines with T-Mobile for about four years - three lines in Orange County, CA and one line for my mom in Veneta, OR, about seven miles west of Eugene. We always had significant connectivity issues when calling to and from Veneta, and the video-call function almost never worked; it was spotty if she stayed in the house, but as soon as she'd go outside, the video would drop. Our connectivity within CA was always great. The four lines cost about $136/month. When Mom passed away this past June, our remaining three lines were about $105/month. I had asked for a better deal about eight months ago but was told none were available. I recently read in Consumer Reports that changing to a reputable "non-Big 3" carrier like ** could save us up to $40/month, so we switched. The whole process of switching took over a week because T-Mobile technicians took a whole week to unlock my device.

I've been with T-Mobile for 17 years, and before that, I was with them for 2 years on the T-Mobile ToGo plan. They are not perfect, I've had troubles, which means I've dealt with customer support a lot. I'm the kind of person that calls in any time something isn't working right, so, yeah, I've spent a lot of time with customer/technical support. 99% of the time I don't get put on hold, I'm usually talking to someone live in about 1 to 2 minutes. When they're busy the automated system asks if you'd like a call back, usually in about 30 minutes so I press 1 for yes. Almost every time I get a call back in less than 10 minutes, unless there is a major outage, then it could be just under an hour, but that's very rare.

Now first of all I've been a customer of T-Mobile for years. Through my many years I have never been treated the way I was treated 6/5/24 at the Knollwood location in St Louis Park Mn. I came in for help with my claim on one of the seven devices that I have insured. Now being old school I'm not the best with tech. I need help with a claim that was stuck in limbo due to computer error totally understandable. Mind you I am frustrated keeping composed. But this young man didn't hold the skill set to be in customer service.

T-Mobile's customer service has drastically declined and their respect for the agreements made between them and their customers has become almost non-existent. I will not go into detail but T-Mobile and myself and come to an agreement to settle a matter of tampering with my services rendered by the company by their employees. Now they're trying to extort an extra $5 a month out of me plus a surcharge for paying in cash at the store for my service. I find those not only are unacceptable under the current contract I have with them that locks my price on for lifetime but just another black eye for the company's reputation. I spent hours on the chat line being bereaved belittled having my cognitive abilities and character questioned and made the spiritual remarks about. I find this highly unacceptable. My rating on this post is not a true reflection of how I feel about the company at this time. They do not even warrant one star.

This has been the most frustrating cell service company ever!! We were promised a good rate and a free phone upgrade if I exchanged my old phone, but the agent who helped us entered something wrong into my account and we never got what was promised. They returned my old phone a year later with no explanation of why they would not accept it as a trade in (there was nothing wrong with it other than needing a new battery), so I had to pay off the new phone. We had multiple problems, including disappointing coverage and continued mistakes in billing. We were told different things by different people each time we contacted customer service.

I have had nothing but ongoing issues regarding the supposed perks that come with my plan and also now that I am wanting to change providers, T-Mobile makes it basically impossible to save your voicemails and any kind of a reasonable way. It is a manual tedious, excruciating process that I have never had to go through. Verizon doesn’t make people do this, nor does boost. I’m not sure about others. But it is absurd and I have now spent hours trying to figure out how to save my voicemails. This should be an easy, quick streamlined process, but they have made it impossible. I had to talk to managers, AppleCare, tried to go into the T-Mobile store, which was of no help. Switching your service from T-Mobile is stupid annoying and I believe go out of their way to make it difficult. Bad on them.

Horrible cell phone provider. I was unable to pay my bill at one point and they didn't pay off my cell phone from Verizon Wireless. The end result is that this is still on my credit and hurting me. I didn't want to cut Verizon out of their money, but the truth was I went to T-Mobile because Verizon had gotten my money for 25 yrs. and I had had enough of overpaying and not getting good benefits from them anymore. As for T-Mobile they were supposed to pay off my iPhone and they didn't. Don't use T-Mobile.

Am so disappointed in Tmobile. I have been with them for now 6years. I have been paying chunks of money and I don't know am paying for sometimes vse they add things you don't understand on your account. Recently I paid $400 and I had a balance of $30. I made a payment plan. In one week they cut off my lines, they told me I have a balance of $245. I feel so mad because my lines are off, it's like these people are just taking me for granted. 😭😭😭