T-Mobile Reviews

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About T-Mobile

Pros
  • Generally good service in urban areas
  • Responsive corporate office support
Cons
  • Frequent billing discrepancies
  • Inconsistent coverage in rural areas

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T-Mobile Reviews

Over 10k reviews since 2012

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    Page 1 Reviews 0 - 5
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    Customer ServiceSales & MarketingStaff

    Reviewed April 22, 2026

    I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

    Hussain was knowledgeable, patient, and very respectful throughout the entire process. He took the time to listen to my concerns, helped me select a new phone that fit my needs, and made sure everything was set up correctly. What I appreciated most was that he did not try to upsell me or pressure me into anything—I felt like he genuinely wanted to help. The level of customer service I received here was night and day compared to my previous experience. I left the store feeling confident, satisfied, and taken care of. Thank you, Hussain, for your professionalism, friendliness, and excellent service. This is exactly how customers should be treated.

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    Customer ServiceCoveragePunctuality & SpeedStaffBilling

    Reviewed April 13, 2026

    My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

    One customer simply came in to pay a bill. Another customer was returning what appeared to be a router. It appeared that, while the store does not handle returns, a staff member explained that the customer could drop it off at UPS or FedEx. The staff member printed a shipping label, provided a carton and packaging materials, and assisted the customer in taping up the carton. The customer was very pleased with the service they received. (It felt like she was embarrassed to return the item, and the way they were assisted made them smile and remark how great the service was.) Another customer (a senior citizen) needed assistance with their phone because they had downloaded some apps and didn't know how to remove them.

    I was there for two reasons. The first was to ask whether they could replace a phone battery. That they were not able to do. However, I assumed this might be the issue, so I also brought a new phone, and they were able to clone my old phone onto it. The store's atmosphere was warm and friendly. This happened on a weekday, just after the store opened. The store manager, **, whom I met for the first time upon walking in, was professional, very knowledgeable, had great customer service skills, and appeared to work well with the other employees.

    Not sure what else to write except that while most companies strive to provide or train their employees to provide good service, providing customer service at the level I witnessed during my hour or so at the store is beyond what is taught in classes. Please let the staff at this store know that they went above and beyond, and my shopping at this store was an enjoyable experience, not just for me, but for every customer that came in while I was there.

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      Customer ServiceStaffResolution

      Reviewed April 9, 2026

      🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

      T-Mobile is incredibly lucky to have someone like Arthur on their team. He deserves full recognition for the exceptional experience he provided, and frankly, he deserves a raise! If every customer service representative in the world brought the same level of dedication, kindness, and expertise that Arthur does, this world would truly be a better place. Thank you, Arthur, for making such a positive difference. You are a shining example of what outstanding service looks like.

      Marie D. 🌟🌟🌟

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      Customer ServiceStaffHonesty & Transparency

      Reviewed April 6, 2026

      I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

      When I came to T-Mobile I found out Metro T-Mobile is just a partner. Then this was where "Edwardo The Great" finished the deal. He showed my brother how to reset his phone and everything. See my brother had a stroke and some things take him a little longer to grasp. But everything turned out just fine. I want to thank your company for these two employees. They are sweet as pie. Thank you TMobile!

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      Customer ServiceCoverageMaintenanceStaffBilling

      Reviewed March 12, 2026

      I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

      The bad part is the phone is one payment from finally being paid off. I have never ruined or broken a phone since having one and don't understand what's going on with this one. I know it's not T-Mobile's fault that this battery is doing this and I should have gotten the insurance but like I said, I've never mistreated my phones. Didn't think I would ever use it well, guess they win, now I have to buy a new one. But hesitant if I want the new galaxy? Any suggestions?

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      Reviewed May 24, 2026

      I was a loyal business customer for over 20 years, and I’m beyond disappointed. They continued charging me for a canceled service even after the equipment was returned over a year ago. I ended up being overcharged more than $600. At this point, I honestly question how long this had been happening without me noticing. Customer service was no help, and resolving the issue became exhausting. I switched to Verizon and the difference has been night and day. Much better service, billing, and customer support.

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      Customer ServicePriceStaffRates

      Reviewed May 24, 2026

      My name is Malcolm **. I’ve been a customer of T-mobile follow has five years before they merged. This is horrible service. When you call someone on the phone, you get AI; you cannot speak to a human being. I want to look at my usage because I have a 15 year-old daughter on my account, so I checked the people who called her, who she calls and who text her and who she text back those numbers used to be there, and now I can’t see anyone who text her or she text back and you cannot speak to anyone, even go to the chat. This is a joke. This is the most horrible customer service I have ever had. This is over with. I will return to AT&T. The price may be a little bit higher, but I can speak to someone, and I can check my usage and service with the phone numbers available. I am done with this company.

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      Customer ServiceSales & MarketingStaff

      Reviewed May 23, 2026

      I went to Metro and I was told about a promotion where I could get four new phones and keep my plan but switched to T-Mobile. Because of an error by an employee in the past my account did not look like it was 8 years old as it was. I had gone to another country. Added an international arm and when they switched me back they accidentally put me on a different plan. I tried to get this rectified and get the promotion. When Metro transfer me to T-Mobile I was on the phone for an hour and a half transferred six times they were going to transfer me one more time and had no idea about their own promotion, he kept asking me the same question over and over again which had nothing to do with the conversation. I asked to speak to a manager and was not able to. This had been my fifth transfer so he went to transfer me again. Done.

      I don't care how much money they offer. I will never ever be a customer and I have never worked so hard in my life and wasted so much time trying to become a customer for any company. T-Mobile you need to get it together because you will not survive this economy if this is how you handle your company. Even the Metro employee was blown away by how horrific the customer service was (I put him on speaker phone so the Metro employee could explain the promotion to him). I will never go to T-Mobile.

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      Customer ServiceContract & TermsPriceStaffBillingHonesty & Transparency

      Reviewed May 23, 2026

      T-Mobile is not an honest company and the business strategies are disgusting. I switched to ATT a year ago and ATT handled the cancellation of my transaction. I had auto payment and T-Mobile kept charging me for services they never provided for over a year until I found out. I called customer services and asked and explained the situation and they kept giving me the runarounds for weeks. I don’t blame them the customer service representatives. I blame the company and their dirty business tactics.

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      Sales & MarketingOnline & AppStaff

      Reviewed May 23, 2026

      I got a new used iPhone 14 and tried to test T-Mobile's data place, so I installed their T-Life app and hoped to start the one-month free trial. But, also the newly purchased iPhone 14 is eligible, the app never gave me the real starting point. I kept asking me to install their loop and the app has no such "Get Started Now" button. I checked their website and their help chat is useless at all. T-Mobile, YOU ARE CHEATING!!!

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      T-Mobile Company Information

      Company Name:
      T-Mobile
      Website:
      www.t-mobile.com