T-Mobile Reviews

I want to recognize **, Senior Mobile Expert at T-Mobile, for providing outstanding customer service. I went to the store on Friday July 3rd to activate my internet service. ** was professional, knowledgeable, and genuinely committed to helping me. He took the time to answer all of my questions clearly, explained my options without any pressure, and made sure I understood everything before moving forward. His patience, positive attitude, and attention to detail made the entire experience smooth and stress-free.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I called T-Mobile to inquire about my 80-year-old father's bill. At first, I talked to Jennifer. She was very helpful and patient in trying to understand the problem and chip away at finding a solution. Unfortunately, my phone died. I then called back and talked with Jasmine. She was fantastic. She stayed on the phone with my dad and I for 75 minutes. She researched the problem, asked questions, and started solving the issue. She was never in a hurry to complete the phone call. She made sure to take her time and complete all the steps in the correct order. She double checked her work to be sure everything was done properly. She even reviewed everything with my dad and I to be sure she did not miss anything. She did a great job!!

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

I had such a great experience at T-Mobile, and I really have to shout out Kendarus for going above and beyond. I came in dealing with a frustrating data issue, expecting it to take forever to sort out, but he handled it so quickly and effortlessly it honestly surprised me. Not only did he fix the problem almost immediately, but he also took the time to explain what was going on in a way that actually made sense. On top of that, he ended up saving me both time and money, which is rare these days. You can tell he genuinely cares about helping people and not just rushing them out the door. If you ever need help with anything phone-related, I highly recommend stopping by and asking for him, you’ll be in really good hands.

You need to have better pricing for single people. My husband passed away, they charged me the same price as a person with two lines. It's not my fault that there's only me now.

Service sucks just about everywhere I go. They raise the bill almost every month when nothing has changed. If I would have know UScellular was gonna be bought out by T-Mobile I would have chose a different company. I absolutely hate this company. Nothing but issues with them.

I had US Cellular until T-Mobile bought them up. The service at T-Mobile is awful. I've had to call their tech support and the tech guy I ended up talking to spoke broken English and didn't even know how to spell Kyocera, he actually asked me to spell it for him. No real offer to send my phone to T-Mobile for warranty repair. I ended up with an offer to go to Walmart to get a free replacement phone. He had to look up how many Walmart stores in my state work with T-Mobile. There are only four. The gal at Walmart kept me standing and waiting for her to assist me for OVER AN HOUR. I made no bones about complaining that I am disabled and can not stand for long periods of time. She "apologized" that they don't have any chairs. I had to try sitting on the floor for some relief but that did not help and I stood up again.

Customer service in T-Mobile is been the worst I ever experience among cellular carriers, over the phone and in store nobody know what they are actually doing. In the store, they sold me a phone and after I payed for it, they told me they were not going to grant the promotion I was offered at the beginning of the transaction, the guy told me it was nothing he could do for me at that point because the store was closed already and now I needed to contacted customer service over the phone to fix my transaction, then he literally kicked me and my wife out of the store.

I attempted to switch over 3 phones, from US Cellular, and after 1 hour in chat, they were unable to do so, and were unable to explain why they were unable to do so. They kept saying that they "think" the problem is with the payment, even though I have over $400 in my account, and provided them accurate information 2 times. I did not even see an authorization attempt on my account. They are using outsourced chat help, which is usually ok, but in this case they were unable to complete my simple request.