T-Mobile Reviews

T-Mobile is a criminal operation and the FTC needs to stop them from buying any more companies. What happened to monopoly-laws in what’s left of this country? T-mobile charged my 74 year-old mom for 5-years on a line that was never even activated, worthless “device protection” and “Apple Care” that was no help when she actually needed it, and constantly raised her bill by switching her “plans” around. I’m sure it comes as no surprise that when I looked over her bills, discovered they’d been ripping her off, and called their customer disservice, that they were inept and insulting.

I am extremely disappointed with the customer service I recently received from T-Mobile. I called the T-Mobile Family Plan customer service line to discuss my payment date and to understand why it had been changed. During the call, I respectfully requested to speak with a supervisor several times. Unfortunately, the representative I spoke with repeatedly refused to transfer my call to a supervisor or provide any escalation assistance. What was even more concerning was that the representative ended the call and, shortly afterward, my network connection was disabled. Because I have multiple phones on this family plan, this created a significant inconvenience and concern for both me and the other users on the account.

I had fiber Optic installed June 20, 2026. Was told by tech who installed it that the wire would be buried in a week or two. Call #1 I called on July 2, 2026. T-Mobile 844-783-4237 which is posted on your website. Agents available 7days a week between 4am to 12am. I called at 6am automated system said no one available and then hung up on me. Call #2 July 5, 2026. Automated system told me it would be 21 days from installation. I waited until 3 weeks.

Absolutely terrible experience – Stay away! T-Mobile is easily one of the most horrible companies I have ever dealt with. I left them about two months ago, canceled my account, paid off every single balance I had, and transferred my service to a new company. I thought I was finally done with them. Fast forward to today—two months after closing my account—and they randomly sent me a bill for $240! It makes absolutely no sense because everything was already paid off in full when I left. Trying to get this resolved has been a nightmare because their customer service is completely horrible. If you try to call them, be prepared to wait on hold for at least 45 minutes just for someone to finally pick up the phone. Please, if you want to avoid massive headaches and being overcharged, do not go with T-Mobile. Save yourself the stress and look elsewhere.

This is simply a warning to stay away from T-Mobile! I would have to say this has been one of my worst experiences with cell phones! Very very long story but they fully took advantage of me and said it was my fault that I ended up with a new phone that I did not need! Go figure! I simply believe them when they said I didn't have any other options but to use insurance or buy a new phone so it sounds like they just needed a commission! This is the final and last straw, there has been so many problems with T-Mobile it's beyond ridiculous! And to boot the service has been horrible! And when I'd mentioned it to a friend they said oh my gosh I've been scammed in the same way My T-Mobile! They say they have customer service but I haven't experienced that at any level... So please take your business somewhere else!

Let’s start with you find yourself going into store buy a phone, get quoted a service and then you off 60 dollars per line and yeahhh let’s bundle to save 10 dollars to add home internet, 150 sounds familiar? Well they lied to me … with horrible service and continuous upcharge on my bill. The so called special plan for me turn next month to 180.00 per month. Then next month 222 per month. Always some excuse. Not to add drop calls, dead zones, service interruptions where I had no internet for days. Tried to give me 1.82 cents off ea day!🤦‍♀️I got the game. No more. I’m going prepaid. Therefore I pay 60 dollars per line And no matter what my bill will never include late fees and I still get to keep my phone number and before I do that here’s how to dispute them in every way and before you sue them contact executive office and follow these steps.

I really thought Tmobile was the one that I could count on. I been with them 9 years.. I end up getting sick and my income went down .. And they cut my phone off. Charge me $500.74. My phone to pay off is only $300 DOLLARS AND CAN NOT PAY PHONE UNLESS I PAY THE BILL THAT I DON'T OWE.. They Money hungry people like the rest of the phone companies.. I got start all over again, 9 years went down the drain. Very unhappy.

You need to have better pricing for single people. My husband passed away, they charged me the same price as a person with two lines. It's not my fault that there's only me now.

Service sucks just about everywhere I go. They raise the bill almost every month when nothing has changed. If I would have know UScellular was gonna be bought out by T-Mobile I would have chose a different company. I absolutely hate this company. Nothing but issues with them.

I had US Cellular until T-Mobile bought them up. The service at T-Mobile is awful. I've had to call their tech support and the tech guy I ended up talking to spoke broken English and didn't even know how to spell Kyocera, he actually asked me to spell it for him. No real offer to send my phone to T-Mobile for warranty repair. I ended up with an offer to go to Walmart to get a free replacement phone. He had to look up how many Walmart stores in my state work with T-Mobile. There are only four. The gal at Walmart kept me standing and waiting for her to assist me for OVER AN HOUR. I made no bones about complaining that I am disabled and can not stand for long periods of time. She "apologized" that they don't have any chairs. I had to try sitting on the floor for some relief but that did not help and I stood up again.

Customer service in T-Mobile is been the worst I ever experience among cellular carriers, over the phone and in store nobody know what they are actually doing. In the store, they sold me a phone and after I payed for it, they told me they were not going to grant the promotion I was offered at the beginning of the transaction, the guy told me it was nothing he could do for me at that point because the store was closed already and now I needed to contacted customer service over the phone to fix my transaction, then he literally kicked me and my wife out of the store.

I attempted to switch over 3 phones, from US Cellular, and after 1 hour in chat, they were unable to do so, and were unable to explain why they were unable to do so. They kept saying that they "think" the problem is with the payment, even though I have over $400 in my account, and provided them accurate information 2 times. I did not even see an authorization attempt on my account. They are using outsourced chat help, which is usually ok, but in this case they were unable to complete my simple request.

I have been with T-mobile since 2015. When I joined up my wife and I got two lines at $30 a line for a total of $60 per month. And they told me my price will never go up (all was on auto pay). Last year we added internet and I noticed the price of my phones went up $5 for the month. I called up and they said they had a small increase, but all will stay the same from here. Now I get a bill with an increase of $17 and they tell me I have no plan or contract with them and there is nothing they can do for me. When I said I want to speak to someone Higher up the chain, they said they wont give me that info. 16 years on auto pay and this is the way I am treated. They are lying to everyone about their plans. This fight has just begun.

Check your statements frequently. They gave me a “free” ipad and book tablet about 4 years ago that has cost me a fortune. I told them I really didn’t need it or want it and they assured me it was totally free. Then when I got my statement there was an additional $30.00 charge. When I called they said it was a 24 month promotion and I could not get out of it. So 30 x 24 months is $720.00. After the 24 months they continued to bill me. I called and complained to many people, many who I could not understand totally because of language barriers and they would take it off. Only it would return a few months later. Just called today because I was still being charged. Customer service people are always very nice but the whole T-mobile company is a big scam. I intend to change carriers this fall. My husband has a summer business and I want to wait until he is finished. Just awful that they could get away with it.

From the beginning T-Mobile has messed up my account - As an active and auto pay customer with NO history of payment issues for a decade - they sent a $167 bill that no one could identify where it was from to collections - mind you while I had an active account in good standing. Then I cancelled services and ported over all my numbers - EXCEPT guess what...a watch they still have active weeks later and want to charge me for though there has been zero usage on it and AFTER I cancelled all services. They need to revamp their processes and software. This is so bad and every single time it's been a nightmare.

Scammers. Bad internet. Very wrong choice. I really regret my decision.

T-Mobile is a joke. They won’t try to help resolve any issue I have. I live in The Lakes Region in NH. It’s funny how I literally live less than a mile from my house and when I’m home I have great reception. When I’m at work it’s dog shit and I keep getting the excuses if it’s the trees. And now it’s the lake that’s messing with it. They say they’ll take money off my bill yet still haven’t. I’m so unhappy with them that now when I call and try to talk to them I get the same old runaround. It’s funny that now when I call and my call drops they don’t make any attempt to call me back or to even make things right.

On June 9th, I attempted to port my entire 5-line US Cellular account to T-Mobile to take advantage of their advertised buyout promotion. T-Mobile successfully ported only 4 lines, leaving one child line behind. The 4 ported lines immediately had poor signal, requiring multiple support calls. I also faced repeated issues obtaining the promised rebates for these lines — they were denied twice before finally being approved and released on July 18, 2026. For the remaining child line, it was placed on an expensive individual plan without my knowledge, causing the bill to be double what a family plan line would cost. I was never notified of the bill, and the line was eventually suspended for non-payment.

T-Mobile is very widow unfriendly! Once a person passes away, you have to jump through all the hoops. Then they tell you you have to reopen an account to get his phone unlocked when it would be cheaper just to buy a new phone. I find this very disheartening but I'm not surprised considering it's T-Mobile. They have no conscience or shame!

Used to be a fan of T-Mobile. Just told by their executive office that there are areas (I guess like Washington, DC) where they can't provide the level of coverage that people expect.

We went into the store on a Tuesday to get 2 lines. Everything seemed to go fine until T-Mobile suspended both of our lines due to activating our lines incorrectly. On the following Tuesday got put into fraud status and we can’t get them out!. We’ve spent about 8 hours and countless trips to the store with no luck. We had a paperweight that was useless. The manager whom I’ve emailed has yet to respond to me after 2 days. Called the store. They told me he’s been very busy! Ended up switching back to Verizon. I can not recommend T mobile at all. This has been a nightmare! The customer service is the worst! More people seemed to leave the store unhappy without resolving the issue than came in. I’ve never had so much time on the phone trying to fix their error!

Bad service. I am a USCellular user that got moved onto T-mobile and it has been the worst thing to happen. Random apps installing you can't stop even though you disable the "T-mobile" app responsible. Impossible to navigate service app responsible for your payments also forgetting you made a payment. The tippy top of all this, when you get through to someone, you find that they don't have control over their service when it comes to setting up arrangements and when they offer to find someone to connect you with to help, they stick you a bot to handle the problem you have with their lousy system. My payment plan I'm on is out of whack due to the merger, and now because I made a payment, sooner then expected of my arrangement, I get a whole run around within one phone number because they can't do something their app is supposedly capable of

The worst - had Verizon for 20 years. Customer service is bad- all contracts are not accurate- told one thing by staff and find out that none of what was said was accurate - time discrepancies - unexceptionable service. This is the 3rd time coming into the store for a screen saver and having to wait for all the customers buying a phone alone with their plans. I have had to come in once a month to correct my bill. Initially I came in and forgot my license and staff member said it was fine and just come back and staff will put my name in the account instead of my friends. Now it’s been months and that has not happened so everytime I come in the store to correct something (like getting billed for their free offer for Netflix) monthly I have to have my friend there :)) Fun times

T-moblie has a credit balance for a line that has been cancelled.... I have been trying to get refund for 3 months... So today I was told I would not get refund because it was a service credit... 8 yrs never missed a payment but can't refund. Transfer me to higher ups. They hung up the phone.... Buyer beware.

I'm recent with T-mobile, coming from Us Cellular. Just 2 days after updating my information, including email, they sold my email. Now I'm getting many many spam emails. I HATE THIS. It should be illegal for any company to well information, and to have an opt in for it.

T-Mobile caused me a financial debt after agreeing with dispute. Charged me for internet service after I never received the box delivery. Box was discovered at a neighbors and returned. After never activating any service and having their verbal agreement on the bill dispute, they created and sold debt to collectors. Now they refuse to intervene.

I recently had a very frustrating experience with customer service. I called to get a detailed explanation of my bill but was treated very disrespectfully and given unclear instructions. My issue started when I was promised a discount on a watch in-person. When I bought the watch at the store, I was told one price, but when I called to confirm, I was quoted a completely different, much higher price. I feel like I was scammed. The representative I spoke with on the phone was impatient and did not try to understand me.

The customer service response time is the worst I have experienced.

On 07/06/2026 I went into the Johnstown Metro PCS store for a phone upgrade and she said would you like a free iphone 17e on us by T-Mobile. I agree and the man she was talking to on the T-Mobile site said everything would be taken care of after I seen and asked about the 25.00 payments. He said not to worry about it. I don't have to pay. I paid the 30 for taxes. And signed. It registered I need my internet switched over too. Then he tells me I can't get Internet in my area through T-Mobile. So I had to pay to get another phone to keep my Internet with Metro. I don't want two phone bills. But now I'm stuck with 2 bills this month and probably next. I get the run around after I seen my bill.

I’ve wasted an hour out of my time talking to T-Mobile customer service only to get transferred and transferred and transferred and then the guy just to hang up on my face, all because he doesn’t want to do a job. I’ve been a loyal customer for over 15yrs and my monthly payment is crazy but I pay it and now that I ask for some services, just 1 favor of helping file and claim this is the result of all my hard earn money on some guy who in the kist disrespectful way hangs up on my face after I waited for 30mins on hold and transferred to 3 different people where I had to explain the situation over and over then this guy hangs up on my face!

I've been with T-Mobile for 10 years, and I am searching for a new phone company because their customer service was amazing the first 5 years, but the last 5 years it has become absolute garbage! They are crooks; their staff will lie to you. And after 10 loyal years - do you know how much money that is? At $120 a month (this is me being generous because you start at a base rate that they promise you, but then it creeps up higher and higher every month until you suddenly realize you have been paying $159.00 a month for the past 2 years), it totals $14,400.00!!!

T-Mobile has the worst cancellation customer service I have ever encountered. I made 9 calls to cancel internet service and then was billed 2 weeks later and when I called to straighten this out I was told I didn't cancel. They have a rule you must call on the exact day of the end of your service cycle . I recommend not doing business with them.

Shady bastard. I had internet for 5 days canceled since it didn’t work in my house. They sent me to collections 4 months later for 362 dollars. Do not use them.

The assist manager Char at the Post Falls location was very rude to her employees while customers were in the store. Yelling at them and belittling them as if they were dumb. It was so uncomfortable for everyone in the room. Alex and Sean were amazing and so helpful and apologetic for the what happened. I could not believe how unprofessional she was. Hopefully T-mobile sees this and it is addressed.

If a negative stars is an option, I would give them a negative review. Overall service with T-Mobile is awful. I had been a loyal user for 17 years and finally decided to cut ties. Fees on top of fees, customer service always hangs up leaving unresolved issues, monthly bills fluctuating, calls dropping, etc. Would not recommend.

Their customer service is the worst; they overtalk you, argue with you, and they are not about listening and helping resolve an issue. You sometimes get either assertive and aggressive support or someone who speaks little English. There are hidden fees they don’t like to tell you about till you get your billing and surprise billing discrepancies frequently. I have been with them for years, and it’s always something.

Avoid this company at all costs — a genuine nightmare to deal with. The cost: Over 11 months, I was charged $4,000 for just 3 lines. I've finally ported out, and I couldn't be more relieved. The runaround: I'd been trying to resolve my plan pricing since October 2025 with no resolution. Broken promises: I was promised a supervisor callback three separate times. Not once did it happen. Falsified records: Agents have been entering false notes in my account documenting conversations that never took place. The bait-and-switch: Instead of correcting my actual promotion, they applied a temporary discount. Now that it's expired, they claim there's nothing they can do. These are unethical business practices, and I'm filing a formal complaint with Consumer Affairs.

Here is my helpful and factual review. For a long time we loved US cellular had had them as a carry for years, until they combined with T-Mobile. For months t-mobile had been running our bills together at $300 a month. Our contract was for two phones and they were paid off. I’d pay our monthly bill and a week later there would be a balance of $150 or more. Then the cell phone service is now absolutely awful, I get zero service at home vs when we had us cellular. We had minimal service but enough to answer phone calls and no sos mode.

Matt was incredibly helpful when I… Matt was incredibly helpful when I switched to T-Mobile service in Cottonwood, Arizona. He was polite, knowledgeable, and attentive, taking the time to explain every detail clearly. For common users like me, a genuine desire to help makes a huge difference—especially during a potentially stressful time like switching carriers. Matt showed amazing patience in answering my many questions, making the process of signing up with a new provider smooth and pleasant. He also radiates wonderful positive energy. Thank you, Matt, for your cheerful attitude!

T-Mobile's service has gone downhill. T-Mobile's service has gone downhill. I cancelled my service four weeks ago, yet they still charged me for the full month. They claim their system does this automatically and that I therefore have to pay the full amount, despite having cancelled four weeks in advance. The T-Mobile staff and the supervisor were very unpleasant when I asked why I had been charged $173 after cancelling the service to switch to another provider; they even hung up on me. They were incredibly rude! They shouldn't be in business.

Don't use this company. I cannot adequately convey how horrible they are. They can't do anything right. I could write a long list of everything they've screwed up and how much money I've lost, but I don't want to waste any more time on them.

They are horrible. I've been dealing with them to fix my plan since October 2025 still not being fixed. Today I called again to resolve it. A supervisor was supposed to call, but it didn’t happen. 3 times I've been told a supervisor is going to call me, but it doesn’t happen. They've been giving me the runaround for months. Instead, they add notes of conversations we never had to fix the problem. The original promotion is over, now they don’t know how to escalate the promotion to be added to my plan. I was told it was fixed, but instead they gave me a discount for a few months that now it’s over. They lie to the customers. I’ll open a case with Consumer Affairs to see if they fix my plan.

Ever since US Cellular got bought up by T-Mobile, the service has been horrendous. Would never recommend to anybody.

If I could give them 0 stars, I would. Since switching from US Cellular, I have had nothing but issues with their customer service department. Their keeping switch promotion, which was supposed to pay off my existing cell phones with US Cellular has still not paid me. After almost six weeks, I have called customer service at least nine times and they keep telling me it's resolved, yet I still do not have my $1,709.29. I would not recommend them to anyone based on their horrible customer service.

In February of 2026, I signed up for the T-mobile internet service and liked it very much. When I referred a friend, I didn’t get the advertised $100.00 referral fee. When I called them to follow-up on it, I got talked into switching my three phone lines to get the $400.00 per line rebate. That was where the real ordeal began. As of today, I’ve spent a total of about 23 hours trying to get them to do what they are supposed to do, both for billing and service.

So been a T-Mobile customer at two different times in my life. First bad experience I've had with them was Fort Dodge Iowa store they get zero Stars, Ames Iowa store, with their employee Andrew six out of five stars awesome.

This is the worst phone service ever. If you're in Naples, Florida, do not use them. The service sucks - even when you cancel within 3 days of switching to their crappy service, they still take a full month of money out of your banking account, even though you were told no bills are due and no money will be taken! Then make you wait 10 days for a refund, BS.

Incompetent staff. They charged your money and yet the phone line did not work at all and they can not fix it. How absurd!

If we could give T-Mobile a -5 we would. We would strongly recommend you find another carrier as this one's support and the ability to pay your bill is terrible. We have tried to for 1 1/2 months now to canceled our internet from this company what a nightmare. From support telling us we have to wait a month and then turning us into a collection agency. From not sending us bills, either by mail or email and then charging us a late fee on top of a reconnect fee. To not letting us pay with a credit card with out a penalty. This is a company that has reach a state of absolute disgrace. By the by we have been apart of T-terrible for over 10 years.. No more that is for sure.

I had an excellent experience with this customer service representative name Brandon K at the 3298 N New Center point, he was very knowledgeable, attentive, patient and friendly. He took the time to listen to my request, also understand I was not very experienced with phone. His professionalism and caring attitude made a big difference, and I am very grateful for his helpful service.

Use to be a T-Mobile fan. The past several years have gone downhill so I switched to AT&T. I paid and closed my account and ported my number. 6 months later I get a notice from collections for a T-Mobile bill. I call T-Mobile. They have nothing. I did in my mail find one letter. At my cancellation they opened a separate account for my wearable... I've called multiple times and no one can fix it. It's $111 but keeps billing monthly and they can't cancel it? Now I have a attorney sorting it out.

Worst customer service and completely unreliable service. Was switched from U.S. cellular. Charged 92 dollars and had absolutely no network. Tried 4 times to resolve the issue in store to no avail. And then when I canceled service was charged 62 dollars for a phone that didn't work!! Felt completely ripped off by T-Mobile. Would never recommend.

I was with TMobile for over 20 years. I decided to try Verizon because some salesperson told me it would be cheaper and better service. Since switching, T-Mobile was supposed to send me a return label for an internet gateway when I switched. It never came so I tried to return it to a store. The person at the store said that it was so old, they don't use them anymore, I told him it didn't work either, and he told me to just toss it.

As I write, my wife has been in the TMobile store for 3 hours and 40 minutes!! Inexcusable.

I'd recommend T-Mobile for someone who loves to deal with unusual wifi fluctuations, bad coverage, wanting extremely low download speed and having your calls dropping randomly. Bad experiences, just go pay for Verizon.

I cannot believe T-Mobile values their customers so little. I was a US Cellular customer and T-Mobile just changed my service over today. I have 5 lines on my account and not one can receive a call. I called to get this fixed and was told I need to go to a store and get a new SIM card. I feel this is something they should have warned us about so that we could have taken care of this ahead of time. I am 5 hours away from home, and the nearest store is 40 minutes away. I drove there only to find a sign on the door that they closed early. Now I have to wait until tomorrow (with no phone service) and drive back. Hopefully they will be open. I think it’s time to change my service.

T-Mobile as a company is fine. Not my complaint here. I had U.S. cellular which got bought out by t mobile. While I had U.S. cellular my phone service was great. Then my phone switched to t mobile towers and it’s complete dog shit. T mobile sucks. Drops calls steady, loses service randomly. It’s worthless. Go to Verizon.

Absolutely useless company. Not only does their service suck but they act as if they're the social security office or something with all the verification to get into your own account. Transferred my services to another company but we had a free line on our plan so we were still getting charged and needed to cancel so I tried logging into my account with a simple login and password but nope you must put in a phone number for two step crap authenticator nonsense but my phone numbers have been transferred already so I couldn't login to MY OWN ACCOUNT.

I have a horrible experience with T-Mobile they are abusers, I paid high bill of phone and internet. I called, I went in person almost 2 months trying T mobile fix. My bill is suppose to $165. They said they fixed and they said is $260. Is absolutely wrong. Calling them, going in person is the same.

After repeated attempts T-Mobile honored the deal they offered, after all. They went above and beyond.

They should not even get any stars. Terrible customer service, and you got to talk to people in the Philippines. Their kids' watch is useless, plus only compatible with their own network. You basically paid for a piece of junk.

Worst company ever to deal!!!! With not much more to say than that unless you have hours to listen to me!!!! Absolutely 100% a horrible company to deal with! And the store in Lavale, Maryland is the worst that I have ever deal with!

Customer service is useless. Service down between 12:30 AM - 3:30 AM. No one to call. When they wake up at 4:00 AM they can't help.

I was a loyal T-Mobile customer for more than 10 years before switching to Verizon three months ago to lower my monthly bill. Before I switched, I notified T-Mobile that I was terminating my service. Despite that, I received another bill the following month. I contacted customer service immediately to resolve the issue, but instead of correcting the error, I continued receiving monthly billing notices with additional late fees and penalties.

T-mobile is a scam of company. I was a customer for many years, then signed up for home internet when they were running a promotion. I submitted the form, which was glitchy and did not go through. I called an agent who assured me over the phone that the rebate was submitted correctly and I'd receive a tracking number for the rebate in a few days. No such number arrived, no rebate arrived after waiting 3 months. Again, I called an agent who assured me the same - the rebate was submitted and I'd receive it in several weeks. Nope - nothing.

Never sent a bill after home internet service discontinued. Just turned me over to their collection agency for $150. The monthly internet service was only $50. They would often not send a bill then disconnect and add on late fees, customer service fees and reconnect fees so my bill was often close to $100. Very dishonest people.

Their service sucks. You got limited wifi hot spot. Straight Talk has better service. My bill keeps going up. Can't afford it.

I was billed 18 days after canceling my T-Mobile internet service. The device had been returned to the store and yet I was told that they were unable to cancel the payment because I canceled one day into the billing cycle. Funny how they can collect payments immediately, but apparently need 20 days or more to cancel an upcoming payment. And of course they cannot refund it!

Unbelievable level of incompetence; it's hard to imagine being in business and operating with absolutely zero due diligence process.... Totally disgusting these six-hundred-pound whales that work here are some of the dumbest people alive on planet earth..... They lied and changed my account. They didn't notify me of the price or the change; they even used an old card on file that I didn't authorize for use. I removed the card months ago! These people are actually criminals that operate with total impunity. They should be in federal prison for that amount of fraud.

The lady Rachel was very rude and not very helpful at all. I would not recommend coming to T-Mobile in Lawrenceburg TN when she is working. She is very rude and hateful.

Do not use this company, worst company I have ever worked with. After you cancel your service they continue to hit your bank account with charges hoping you will not notice. Then when you call they do everything not to help you. They make you jump through hoops to get your money back and they tell you it will take 10 days.

Garbage. You're over priced #1 and you ** have almost the same price ratings and reviews as your shipping provider, UPS. It's 110% you're right there with them. You use them and it reflects what you're about. Screw the consumer. Money in your pocket. Do you not understand the amount of returned electronics you get back by using them, which means you're not getting $ for it and it’s costing you more to send it and get it back. Forces people to go elsewhere. You guys suck!!!

Had T-Mobile cell service. It was terrible. Switched to Verizon. Much better signal, by far better customer service. I also had T-Mobile home internet. I canceled it five days ago. They said. Carry the router to th T-Mobile store. They wouldn’t take it. Called T-Mobile back. They said we are sending an email with a barcode so you can send it Ups. Of course they didn’t. Called them back. They said it couldn’t be canceled until 3 more days and they can’t send an email till it cancels. Do yourself a favor….don't go to t-mobile

I have been having issues with my internet every year around the same time. The internet on a random morning, decides to stop working and when I contact customer service for help they put me on hold. Instead of caring about their customers they give us unpractical dates to inspect the WiFi. I called on a Monday to get help on why my WiFi stopped working and they told me they will come on Thursday to inspect. It is beyond unprofessional and unethical to give this long of a visit date for something that is an everyday use item for everyone in the family. It is frustrating and not okay.

Deplorable online service. Naturally you speak to some person across seas who isn't held accountable to anything, and I guess this is why we pay the high prices with cell service? I'd rather pay double and have good customer help and support as opposed to some English as a 5th language IT customer (don't) care rep leading me in circles for 4 hours. Trust me, I'm somewhat technologically adept, but their system is broken.

Been years with them but now cha. Terrible customer service. Overcharged for lines don't have. Won't listen and expect me to pay for service don't have. Happened for months. Now had to change number and buy new phone. Cost me more money!

After reading all of the horrendous comments, I am convinced that Tmobile doesn't care about its customers. The customer service is located in another country, they don't constantly overcharge their customers and they never do what they say. How do we combat a billion dollar company who cares nothing about the little guy who uses their product? Truthfully, after reading the more than 7500 negative comments, there isn't nothing we can do except leave them and get screwed somewhere else.

T-Mobile internet is terrible. I was told it’s an easy set up yet it took me an hour to get it up and running. I tried to set up my TV twice and it wouldn’t recognize the password. I called customer service for help and they wanted some pin. I didn’t know what that was or if I even had one. Customer service couldn’t help without it. RIDICULOUS! T Mobile’s site is not user friendly. I strongly advise not to go with TMobile. I also signed up for phone service. I was are coverage is the same as AT&T. Check the maps. Verizon and AT&T have better service. Be diligent about checking reviews and BBB before getting service with this company. I do give 5 stars to the sales people at TMobile. They were great, just work for the wrong company.

Amazing that at time of plan purchase, associate explained how I was getting a discount on this plan and plan price, internet prices and phones. We went with the deal and now paying WAY more than we agreed upon... Thanks T-Mobile for two years and that's it...

They're equivalent to Boost Mobile. Having to reconnect my router over a drop of rain or the wind blowing too hard. (It takes close to 10 min, which I find ridiculous!) My service freezes and barely works in my job area. Clayton, MO. The entire day (yes, there's a wifi option) Service does not cover all local areas.

This is one of the worst companies that I ever done business with. I tried to use the 20 day cancel option since they do not allow you to not have a voicemail. For weeks they drag me along having me try every possible remedy to remove, disable or cancel the constant notifications if I did not check the vm. After my cancel period passed they informed me that it is not possible to disable it. I had to buy the phone so that I could leave T-Mobile. I cancelled, paid them off, took off auto pay and got a verbal promise (I know) that I was done with them.

I am absolutely furious with T-Mobile's customer service. I called to change my current phone plan and asked how to get a refund for the positive money balance sitting on my account. Instead of explaining the policy or helping me transition the funds, the customer service representative immediately hung up the phone on me. It is completely unacceptable to drop a customer's call simply because they are asking about their own money. T-Mobile's support has gone downhill, and their staff would rather hang up than solve a basic account problem. Avoid this carrier if you want transparent billing or respectful customer support.

This company is a train wreck. They bought US Cellular, and have been changing customers over piecemeal: first routers, week later phones, then voicemail and every time it's a shit show. Had to go without cameras and door locks for a week at the shop, can't use voice mail and on and on. Call center in the Philippines, some hard to understand. They reset my Sim for some reason, 3 hours without phone. I'm sure they'll pay somebody to put this review at the bottom of the list or race it altogether, But had to vent a bit.

I've been with T-Mobile for 16 years, after the recent price hike I told them I wanted to leave and when I tried to port my number out to Mint Mobile, they blocked it. I spent 20 hours and over 12 phone calls to both companies and Mint Mobile kept telling me that T-Mobile would not take the port block off. I called T-Mobile countless times, and they told me there was no Port block, so I then went to Verizon, a completely different carrier, and the same thing was told to me. They held my phone number hostage!!! The absolute worst company that I have ever dealt with, and I hope they go to zero.

I am extremely disappointed with how T-Mobile handled my billing dispute. My issue involves a tablet line ending in ** that I had requested to cancel, but it remained active and continued billing. On a recorded Saturday, June 20 call, a T-Mobile representative told me that approximately $720 was owed back to me due to an overcharge. After that, I was bounced between representatives, supervisors, managers, chats, and Executive Response.

I had a terrible experience with T-Mobile. I ordered a phone online but decided to return it before I even received it. As soon as it arrived, I returned it unopened in its original box. T-Mobile processed my refund for the phone, but that was only the beginning of the problem. I later found out they continued charging me **$107 every month** for a single phone line that was **never activated, never used, and tied to a phone that no longer existed because it had already been returned**. When I tried to cancel the line, customer service told me I had to go to a physical store. After waiting for hours at the store, I was told they had "started the cancellation process," but I would have to come back again in 10 days just to find out whether my account had actually been canceled.

I had TMobile. I canceled service and sent everything back before my 14 days was up. This was in May 2026. July 2026 I got a collection notice for unpaid balance. Called 3 times to get straightened out. First one didn’t have a clue what to do. Second told me to go to a t mobile store for my option. Her name was Katherine H. And the three gave me an answer we will see if they get it fixed. Oh and they received everything I mailed on 11 of May they got on 16. But still charged me for usages.

I received a text message that my plan is being retired. There will be an additional $6 charge per line. I have 5 phones, 2 watches, a tablet and home internet. Rewarding customer loyalty with price increase and plan retirement is very Verizon of you.

I have been with T-Mobile for almost 10 years, but the home internet and phone service in Orange, TX are very poor. I have called customer service several times, but no one answers, and I have waited on hold for more than an hour. This has been very frustrating. Because of the poor service and lack of customer support, I am planning to find a better service provider.

I would stay far away from these people. They literally scam you out of charges that you will be completely unaware of. For example I was charged 30$ because I wanted to increase my internet speed. I was not told I was going to be charged this. I may be wrong but I thought you needed to be told if you were going to be charged for changing up something on your plan. In one month I was charged 80 just for various bullshit things. Wasn’t lay on my payment. I can’t even tell you cause I was so disgusted listening to this guy taking my money as he’s apologizing. If you're sorry that do something I said. This is just one of many incidents and I’ve been with these guys for at least 12 years and I don’t know why I’ve continued to be loyal to them because they’ve done nothing but just screw me around but now I’m done. I’ve had it. This was just the final straw and I would just be beware and look at your bill every month and if you change something look at your bill.

As senior I was locked in a 55+ rate. In the past year and a half, T-Mobile raised my rate once and raise it again twice. I’ll be looking for another carrier. T-Mobile is a very dishonest company. My children will switch carriers with me.

Hi, T-Mobile is charging me for some thing I didn't buy. This is fraud! I try to talk to customer service, to the store and no one can solve this issues. Be careful guys. They use your account and credit to charge you stuff you don't even know. This is FRAUD!

Zero stars. After being a T-Mobile business customer for some years with two lines, the prices became too high to continue services so we decided to cancel and use another provider. We were billed $201 just two weeks after cancellation and got another bill via email of $241.65in the next month. I tried to get a supervisor on the phone but was hung up on the first time. The next bill I tried again and I was placed on hold for over 20 minutes. No answer. Issue unresolved still. The billing after cancellation is the biggest issue as well as price gouging.

Tried to replace my broken phone today and got nowhere after going to three separate stores and one call to the online customer support. I was a UScellular customer who had to transfer to T-Mobile. Apparently, I needed to set up a new T-Mobile account, which required me to receive an access code on my phone. But wait, this could not occur because of a security protocol that prevented my previous US Cellular number from being safe, so no code was sent. (The first store did not know this and spent much time repeating the same futile steps.) This stopped all progress - they could do nothing.

I have NEVER had to deal with a company this bad! I finally got a "representative" to admit the "free phone" with my plan was not free. Even that took five minutes because I could not understand her (cultural differences). The salespeople LIE straight out. Customer service?! Non-existent. T-Mobile app? I've been shown three totally different plans I'm supposedly on and been shuffled between useless recording to useless recording. One HAS (no other way available) to got to a T-Mobile store to talk to anybody about the myriad of problems and rip offs that is T-Mobile. The coverage? Vastly inferior to AT&T, at least in Montana. Avoid these crooks at all costs.

Thieves! Stole $10 from senior citizen. I guess they are proud. I have proof they delayed billing to collect extra money. Worst of the worst... Do not trust this horrible company.

BEWARE: You will be charged in advance for a full month of a service even if you are no longer a customer on day one of the cycle. We cancelled two days into the billing cycle and they forced us to pay the entire month's bill as it's in the 'fine print'/'terms and conditions'. Now we are stuck paying the new company's phone bill and T-Mobile's- double bills for the month. One of the only companies to practice this predatory move by billing one month in advance and refusing to prorate. No exceptions. T-Mobile is going down. What was once a promising company has pivoted to being one of the worst phone service options. We asked them about being loyal customers for over 10 years and if they could work with us to upgrade our phones at a discount because competitors were offering phones for free.

There is ALWAYS a tower down or something to interfere with mobile service. Every month I call complaining. Same thing, jump thru these hoops. Oh it us. No joke. PAY TOO MUCH FOR THIS TYPE OF SERVICE.

T-MOBILE was supposed to take money from my bank for service around the first of the month. Instead they take it out days before causing an overdraft on my bank account. Tried to get it moved up a few days so no problem occurs again. Instead they took me off my pre pay plan. I was with US cellular and when T-Mobile took them over, the customer service at their store is absolutely terrible. Trying to talk to somebody on the phone only get you someone in India or someplace like that who you can't hardly understand. Then when you go to the store they say you need to call them and have them do this stuff for you and I tell them they told me to come down to the store and have them do the stuff for me. It's very obvious that the right hand does not know what the left hand is doing with this company T-Mobile.

I was a customer for 6 years. My phone was not working. I went through the warranty company for a replacement. The phone arrived. I went to the store to set it up. The rep was rude, didn’t help me and walked away. I called and they made me wait longer for a phone. I decided to change my service and return their phone. I called periodically to make sure they received their phone arrived. I was informed that the phone was delivered to their warehouse but nothing was scanned. How is that a my problem and why and I being charged for it. There’s no corporate contact to troubleshoot.

Lag, downloads a bunch of bull, Tiktok, TEMU, other crap, lost 90% of my okay internet connection after US Cellular (thanks, you guys suck too), sold themselves off to back alley Sam over here. If I could rate it in the negatives, I would. Don't bother. Bunch of cash grabbing lousy scum douche canoes. Good for nothing services. US cellular is a sell out too, but they're a two in one of down town vomit, you avoid one you avoid both. I would sue if I had a reason. I don't. But I wish I did. I did not buy it, but I'm on someone's plan and now have to use this. Other person is not happy either. I did not download anything in the image, and do not let the full bars fool you.... If THAT was full bars.... I don't even want to know what one less looks like.

Whenever I need to make serious call, there is no damn service. I fed up with this provider. If there would be no star option, I would pick it.

Dropping service due to trash service. Texts will not go without sending 3 or 4 times. The cost is cheaper elsewhere where. Service at the location I went sucked period. Done. I knew better than go here.

The staff at the TMobile store were great. Once you purchase a TMobile phone and plan there are nonstop daily texts about the TMobile life. It is so nonstop it feels like cult messaging. To turn off the messages I blocked TMobile. But the 4 accounts you need to access to opt out of 3rd party sales and information gathering is impossible to open or select opt out.

T MOBILE IS THE WORST. I was actually going to switch over to save money. I changed my mind because they didn’t tell me I had to pay off my phones from Verizon first. They charged an activation fee for 5 phones which I told them I didn’t want t mobile anymore. I was on hold 1 1/2 hours to 2 hours. They switched me around. A supervisor was so unprofessional and was screaming at me. I can’t believe they scammed me out of an activation fee that I didn’t want, $128.00 later.

Poor customer service in the store on Lindell and on the phone. Both on the phone and in store had miscommunication. They were both telling me different things. I only had my phone for two days, and they charged me the restock fees, which I wasn't aware of being a new customer. I went back to my old service due to having metro family plan. The plan was to get a new phone with the family plan, T-Mobile plus wifi but I'm disappointed. So it's a no for me. Also, both managers in-store and on the phone did not help the situation, and there was no quality service.

15 year customer of T-Mobile with 4 lines. They broke their own Price Lock Guarantee twice! The first was a few years ago at $6 per line now again in 2026 with a massive forced migration of approximately 8 million legacy plan customers to more expensive modern plans. The transition results in monthly price increases of up to $6 per phone line. A sympathetic customer service rep tried but failed to find a way to honor their un-contract promise which states "Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract Promise is our commitment that only you can change what you pay for your monthly talk, text, and data rate plan. We will pay your final month’s recurring service charge if we raise prices, and you choose to leave." Three strikes, you're out! I am moving to another company immediately and will never again patronize T-Mobile.

The worst phone service ever!!! Additional fees for absolutely no reason. Just to take people money.

T-Mobile service used to be good and we would always recommend it to people. However, the last few years it has gone downhill, seemingly each year or month. That, plus they have never taken care of their "promise" to get our service improved at home which still only provides 1 bar so we have to depend on Wi-Fi for our use at home. Then, from changing definitions of lifetime, to guaranteed 5 years, to charging for taxes and fees that before were included, to forcing to autopay by intrusive bank removal rather than credit card as previously done, etc.etc. Now they are wanting to force us, with only two weeks' notice, from our 3-line plan that to a plan that will increase the cost by almost 80%, going from taxes included to the new plan that is already itself more than a 20% increase, plus now the additional taxes and fees brings it to a total of more than 80%.

The worst Customer service I ever had their commitment contract. Everything is false and the Customer service never fixed the problem and they destroyed the business. Please nobody take the T-Mobile business account..

Let me start by saying I’ve been with T-Mobile for over 10 years. I have always given rave reviews, until recently. It seems that they have grown too big to remember the value of their customers. I just received a notice that my senior plan will no longer exist in 2 weeks, and that my plan will go up about $7 a month. Not too bad, but they have continually gone up over the years to the point that it’s not affordable for seniors on a fixed income. So I called and asked to find a cheaper plan. This is when I find out that when I traded in my old phone 9 months ago for a 16, that it was done under a 2 year promotion. This promotion was never discussed with me, and I never signed anything. (T-Mobile supervisor tells me that they have my digital signature.)

T-Mobile charged me for 2 years $ 15 for an Apple Watch line that I did cancel with Tmobile because the watch was broken, but, Tmobile keeps charging me $15 x the line for a watch doesn’t exist, I switched to VERIZON, T-Mobile just said “Tmobile going to credit to my home internet $30!!! After CHARGING FOR 2 YEARS!" Wasn’t the first time. Years back T-Mobile was charging TWICE FOR THE SAME LINE!!! They STEAL WITH WHITE GLOVES!! People please PAY ATTENTION TO T-MOBILE BILL.

We have had US Cellular for going on 20 years and have never been happier. Now we are having to change to T-Mobile; the support has been the worst ever. You get sent to the Philippines. They do not understand what I say. I do not understand what they say. After sitting on hold for 45 minutes, then you get almost to what you need and they drop the call. Also, the man in the US that has been working on the migration never follows up at the time he said. US Cellular has the best support of any company. Have been working on migrating for 5 days, still waiting for action. I wish I could stay with US Cellular. Suck to me.

Keep raising bill all the time, 5 year lock is B.S.; they just raise prices everywhere else. Now more expensive to pay phone bill than buy a new car.

I received a text from T-Mobile today saying that in 2 weeks they are eliminating my Military Plan and moving me to another plan that cost $6 more per line x 6 lines. 2 weeks' notice guys? Seriously? I've been a with T-Mobile since 2012, and now I'm out!

Prices are going up and up. Next month we get another increase. However, my coverage gets worse and worse.

TMobile gets a 0. For years I sign up for a plan that they guarantee the rates won't go up. Each time the rates go up. Now the no rate increase plan is going up $6. As they do each time, they write that they are doing me a favor with increased benefits. I never see any real benefits or improvements. TMobile is a shady corrupt company. Years ago, they were decent. Not anymore. Ratings: 0.

All calls forwarded to the Philippines. Constant drop calls. Slow and intermittent 5g service. Works on wifi and that's about it. Ever since they merged the service is horrible. Forget trying to speak to someone live in America.

I live in a rural community that has experienced a drastic decline in service since TMobile took over US Cellular. Today I called after paying for the last 3 months of service that rarely works in my town unless I am on WiFi. The customer service guy was very nice and suggested that the tech department could assist me and discuss the tower issue. Tech guy was also very nice.

I was told I would have great service and be able to link to a satellite. Well, I should have staying with US Cellular. At least I would have had service in my areas that I used to. I am currently looking for a new carrier.

Worst service ever. Customers service are just a bunch of no help people getting paid to not help.

T-Mobile is an unethical company. DO NOT do business with them. They will lie to you to get to as a customer. My experience is I changed to T-Mobile a number of years ago. I got plan for 2 phones, unlimited talk, text, and data for $70,00 per month “guaranteed” for a lifetime is what they told me. I changed to T-Mobile based on their word. Lo and behold they then changed my plan to $80.00 per month a few years later. I just received a notice they are now raising my rate by $6.00 per line effective with July 13,2026 billing “guaranteed for 5 years.” Now my rate is going to $92.00 per month In 3 weeks.

They called to offer the senior discount. Now my bill is $36 more a month. With my senior discount. They said it’s because the senior discount changes my plan increases my plan. Plus, a new price increase. Second in 3 months. Now they say 5 year price lock. Lmao! Predator phone company. Can’t wait till my contract expires. Joke.

I am extremely dissatisfied with T-Mobile’s repeated price increases and the way they have been communicated. In March 2025, my monthly rate increased from $65 to $70. Now, less than a year and a half later, I have been informed of another increase of $6 per month because my current plan is being retired. What is particularly unacceptable is that this change was presented as an upgrade to a “better plan.” After reviewing the details, it is clear that the only additions are eligibility for upgrades every two years for new customer promotions and an increase in mobile hotspot data from 40 GB to 60 GB. These minor changes do not justify another increase, especially after my bill has already gone up by $11 per month in such a short period of time.

Terrible speed on a good day, 10 download and 2 upload.

Intermittent loss of service, increase in billing, promises from T-Mobile supervisor, NOTHING BUT LIES!

By far the worst mobile provider I've ever had. Choose anyone else if you're in the market. I lose service every day while using my mobile.

Karen, at the T-Mobile store in Holland, MI store exceeded my expectations going above & beyond!!!! She is AMAZING!!!! She was patient & answered every single question about my new phone & helped get just the right accessories I need ready to go. I went into the store with the weight of the world on my shoulders as my old phone had died but left with a happy heart because she was able to help me transfer ALL my info!!!! Please ask for Karen if you need help there!!!!

Pay for their insurance Protect360 and it's a total scam. Assurant is their underwriter and the app disguised as T-Mobile flips you to them. Hours of chatbots, and CSRs later, "hey, you need to talk with T-Mobile." After chatbots with T-Mobile and more CSRs, "Hey, you should get online and file a complaint with Assurant." These people are scammers and should be prosecuted.

Today, T-Mobile switched my phone over from US Cellular to T-Mobile. I lost approximately 50% of the apps I had on my phone and then my phone had no service until I drove to a T-Mobile location.

I was hoping to save a few dollars and boy, did it cost me in terms of frustration. The 5G service conflicted with my VPN as well as my mesh network. I returned to AT&T fiber and everything works well again. The worst part it the horrible impossibility of working with this company. It took hours to move phone and cancelling is an ABHORRENT waste of time listening to them trying to retain a customer - all they did was make it worse. OH, and you have to ASK for immediate cancellation instead of waiting until the next billing period! I took my wireless service away the next day.

This company sucks big time. They do not have customer service people who can help. They are liars and apply late fees when it took me over 4 months to get a paper bill as someone put me on paperless billing that I never approved or asked for. I do not want paperless billing, texts or messages on my cell phones. Get some English speaking people who are willing and able to assist the customer of over 20 years. Save you time and energy by going with an American based company.

When I had service they were average across the board but after switching to Verizon I found out 6 months later I still had open lines I was being charged for that I didn't know about due to the deceptive sales used. Stay away unless you like being ripped off.

Service sucks, says 5G but will not load pages and can not complete work nor can I search anything on the internet

I have been a T-Mobile customer for over 10 years, and I'm very disappointed with the service I've been receiving recently. Customer service is extremely poor—I waited on hold for more than 30 minutes and no one answered my call. On top of that, my T-Mobile Home Internet service has been unreliable, with slow speeds and frequent connectivity issues. As a long-time loyal customer, I expected much better support and service. I hope T-Mobile improves both its customer service and internet reliability.

Good service, but horrible when there is an issue. Transfer did not go through for some reason and they sent one bill showing a credit until 8 months later stating that I owed a balance. During that time I tried calling several times and was told that I did not have an account or active lines. Was going to go back after my promo rate expires but sincerely doubting that now.

I've been a mobile customer for several years and I'm done. Customer service is horrible, they keep jacking up prices for the same shitty service and they have no clue what they are doing. I've had the same issue for the last couple years where I can't text certain numbers and they first try to claim that person blocked me which is true because it does it to my second line sometimes as well. I have a business account that they cannot keep working properly and just read their queue cards and tell you they understood your frustration. Of you understood you'd fix the issue so I don't have to keep calling and sitting on hold for hours. I will be leaving T-Mobile and I will not go to a company that pays a call center thousands of miles away so that tmobile has deniability when it comes to customer service. I would not recommend them to anyone who expects to receive the services that they pay for.

My wife and I love T-Mobile. The staff is amazing, especially Paul at the store on 53rd Street. We have been all over the U S and have service 99% of the time. Keep up the good work!!!

We had UScellular, great service out in rural areas. It was bought out by T-Mobile and they shut down towers and now our service sucks. Now I have to switch services so we get better service. Not happy. It's been very inconvenient & disruptive, especially for farmers and business owners around us.

I call my daughter and my brother-in-law answers. They have all the lines mixed up, stupid people, they have a one-star rating, how good is that? Be careful people, day 3 trying to get it straight.

This company is based on robbing hard working individuals out of their money.

TL;DR: I signed up for T-Mobile Home Internet during a $300 promotional offer, followed the instructions I was given, and never received the incentive. After multiple calls, conflicting information from representatives, a promised manual submission, and a scheduled callback that never happened, T-Mobile still refused to honor the promotion.

I've been with T-Mobile for over 10 years. The hardest thing is speaking to people and why you talking they interrupt with uh-huh huh and I understand but how can you understand if it's not happening to you. I recently purchase a new phone and gave up my old phone to upgrade, didn't know that my plan 55 essential would change. I never changed it but T-Mobile is forcing me to pay the height rate which is crazy. Every time they tell me they going to call me I never receive a call and every time they always say, "Well you've been a law customer for 5 years or 4 years" and they always say, "We going to give you a $20 credit for every $20 credit that T-Mobile supposed to give me." I shouldn't have to pay no phone bill in the next 6 months.

So, my bank account got hacked and some transactions got reversed. My bank resolved the issue and sent T-Mobile all the reversed payments back. T-Mobile claimed they never received it. My bank gave them the transaction numbers and all the information they needed to locate the funds. T-Mobile swore they never got it and wanted me to pay over 500 dollars again. Then proceeded to tell me when the money shows up, they will return my second payment. The money never showed up my bank was on a conference call with them telling them the money was there. They not only suspended my services, but they also charged me for a few months after and reported it to my credit. They would never call to follow up, nor would they release my number for me to go to another carrier. All in all, do not trust them. They will steal your money and lie about it.

You can't get anyone to pick up anymore when you need help. Spend hour or more on hold waiting to get help. I'ts really gotten old.

I have had T-Mobile for my cellphones for years. I switched to the All in Home Internet recently. I was sent the 2 boxes I need in the mail. Neither the QR code nor the live help allowed me to set it up. Even though I have an account with them, they refused to accept my address. Now they tell me I have to take the boxes physically to a store, with was what I was trying to avoid by having them mailed to me.

T-Mobile only got two stars only because when ever I do get through to talk to someone I get the job done not because they took care of it (they will blow smoke up your a$$ and give you the run arounds) but because I do not give up on calling or going to a store to getting my concerns answered and taken care of. Ever since Sprint turned over to T-Mobile I thought this maybe good but I was so wrong. T-Mobile runs how life goes, ups and downs but I don't think this time they are going to get back up this time. They now have the Internet but the cell phone service sucks some how. I now have to walk around asking "can you her me now", and not only that getting on line will take you forever to get anything done because it's always buffering or no Internet service. Not only we have to deal incompetent workers over the phone that gives you the run arounds but now the network service sucks. Use to love these guys but I not any more.

Combined my son’s individual T-Mobile account with mine. Now we have a joint account. They would not cancel my son’s individual account unless he had a pin number. He does not have a pin number and cannot find it anywhere and T-Mobile will not do anything to accommodate our wishes. My son is on disability and government service and cannot afford to pay for a phone line that he doesn’t even use. T-Mobile doesn’t seem to care about that.

I brought my mother, who is 88, to the store in Independence because her phone was making an obnoxious beeping and giving warnings. We had no idea how to fix it after trying several things like rebooting the phone. Betsabe was outstanding. She found the problems and fixed them as well as explaining how these issues arise in the first place and what not to do going forward. My mom was relieved that she did not have to learn how to use a new phone and none of her information was lost. I wish all retailers had the type of employee that you have in Betsabe.

Drop service sold me a trash phone, this is pathetic of a billion dollar company. Trash ass service. Messages will not send, dropping of data service for assistance services unreal.

When I contacted T-Mobile about switching to their service, I explained that I summered in Green Mountain, NC, and asked if there was service at my address. They assured me I would have 5G service at my house. However, arriving here, I found it to be 5G, one bar, LTE. That’s not service! That’s constant buffering. The phone works, but forget internet. What galls me is I would not have changed from Verizon, which worked very well here, had I known the truth. They also said they would cover $830 towards my new phone. Bullshit! They are charging me monthly for two years until it’s paid off. Stay far, far away from this scam company.

I called in to TMobile to find out my payoffs on my phones because I received an offer from ATT that they would pay off my phones and the service was going to be $5 more per month. Thought it was a good deal. In calling TMobile the customer rep said her supervisor wanted to talk with me. Kerry told me that TMobile didn’t want me to leave and she said she would take my phone bill with my phones down to the $255.00 a month. I said okay and ask her to confirm everything with email. She sent a generic email and didn’t include what we discussed and needless to say KERRY SUPERVISOR AT TMOBILE LIED AND WAS DISHONEST. I called back in to TMobile and talked to another supervisor and only thing he said there were not any notes to confirm and that they couldn’t do it. I can’t believe people lie for work. My values are better than that. lol

I contacted T-Mobile to inquire about internet service for my property and was extremely disappointed by the experience. When I explained that I needed to discuss the decision with my husband before moving forward, the salesperson became pushy and rude rather than respecting my request. As a consumer, I believe it's reasonable to take time to discuss a service commitment before making a decision. The interaction became so uncomfortable that the representative ultimately hung up on me. Customer service should be about helping customers make informed decisions, not pressuring them into immediate commitments. Based on this experience, I would not recommend T-Mobile's sales department and am seriously reconsidering my existing services with the company. Professionalism, courtesy, and respect for a customer's decision-making process should be standard, and unfortunately, that was not my experience.

In store great. Over the phone terrible. Hidden fees and charges are non stop. The experience itself is the worst I’ve had with a phone company.

I loved my new iPhone 15 128 gb. It worked really good but after like 10 years it will turn off by itself. I don’t know how.

They treat prepaid customers less than while we pay just as the others. When you wanna transfer your primary number they simply won’t do it. Worse customer service and service ever!

Took me FOUR hours with various customer “care” people to finally be transferred to someone who tried to help. Unfortunately, so much time had passed by then, he was unable to cancel order as requested.

So I'm happy with coverages but I recently bought a new phone online and every other online purchase has only taken 2 days to receive the new phone. I ordered in the early morning hours of the previous Wednesday. As of Saturday morning it was still in the local ups warehouse. I called customer service to see if there was anything that could be done. By the end of the call and the customer support person acting like they talked to ups to expedite my delivery and was ASSURED my package would be delivered no later than the following day.

I went into the Crystal River, FL store 935e yesterday and was greeted by ** and **. They were supper helpful in helping me with a purchase of wifi and a new phone. They took the time to explain everything and set up my phone. In a world where you need to talk to a computer all the time it was refreshing to have a live person answer my questions and walk me through the whole process of setting up my service and phone. Keep up the great work guys!!!

Even their managers and representatives are telling lies. Their 14-day Buyer's Remorse program is bullshit and a total scam! This is a garbage and filthy company that charges 5 times more for poorer quality and theft!

T Mobile does not stand behind their word! My husband passed away in January. We were paying $80/ month and received free Netflix. I called to let them know he passed and needed to cut down to 1 line. The representative told me no specials at this time and 1 line would cost $90/month! When I went off we eventually got it down to $40/month + free Netflix for being such a long standing customer. I then had Netflix cut off mid-cycle so I called them. The representative could not get Netflix working so I had to pay to get it reinstalled and they are supposed to reimburse me... I double checked that my new bill would be $40 and she said my bill showed $80!

Service is about the same as everybody else. But their app is the worst. They make as hard as possible to use it.

Bad Services and not fix the problem. I call and the service not helping at full.

T-Mobile has been down for over two weeks, specifically fiber giving Kenosha County residents all sorts of reasons as to why the service has been down. Power outages, Data centers, you name it. I was promised refunds I never received, saying they all of a sudden can't access my account. Someone I heard even said that they could go to the City of Kenosha if they wanted a refund. I just can't believe the terrible service that T-mobile is providing our community after going DOOR to DOOR to ask us to let them into our homes to give us this amazing fiber service. I would never recommend T-mobile or T-fiber to anyone in Kenosha county or any of the surrounding areas ever!! Their customer service is absolutely terrible and all they want to do is talk in loops until you hang up out of frustration for getting nowhere with them. Cancel and get your money beforehand.

We remained with T-Mobile after a representative told us they would match or beat an offer we had received from AT&T. Based on those representations, we agreed to stay and accepted new phones. Later, we discovered the phones were being financed through monthly installment payments with only partial discounts applied. This was not how we understood the offer when it was presented to us. Over the next year, my husband spent countless hours on the phone attempting to resolve the issue. We repeatedly sought clarification and a fair resolution but never received one.

I would not recommend to for any business with T-Mobile. They are ripping off people with all of sudden higher prices every time, broken deals and if you cancel and switch to another company they will ruin your credit so you better watch out with these scammers!

I was a customer for over 20 years and in the end from my view T Mobile has turned into a petty nickel and dime company using what I consider sneaky and suspicious tactics to grab more money. I was in a rate lock that they honored for years. Then in about the last few years they started charging extra fees calling them government, regulatory and federal fees. These obscure fees would increase a few dollars each month. So while my rates were fixed they found a way to increase my bill by charging regularly increasing and obscure unclear fees.

I would give zero if I could. So easy to get service, but takes an act of congress to cancel even after THEY said they were not the right service for me because my location was too far from their tower - shouldn't they have noticed that BEFORE they signed me up, took my money and then charged me for two months after figuring this out. I paid because I was tired of fighting with them, but now I can't get them to take their equipment back without a pin number that I never had to begin with. So far I am on person #5 trying to help with this. It just really shouldn't be this hard. It cracks me up to see them describe themselves as "customer obsessed". That doesn't mean what they think it means.

For four years, T-Mobile was my service carrier. I paid my bill on time, paid off all of my devices, and never had any issues with my account. In January 2026, my phone was stolen during a vehicle break-in. Despite paying for insurance for years, I was told I would have to pay an extremely high deductible that made replacing the phone unrealistic at the time. Because I needed a working phone immediately, I was forced to switch carriers. Now, five months later, I am being sent to collections for $238.00. When I contacted customer service, the representative could not even access my account to explain the charges. My devices were fully paid off, and I never received a single phone call, text message, email, or letter notifying me of any outstanding balance. Had I been informed, I would have paid the balance immediately without hesitation.

Overcharged the first 3 months and could never get a credit or refund. Customer service is horrible on the phone. No one knows what they are doing. Get a supervisor and you might get service but my phone bill was never corrected. I was also promised a gift card that never transpired either. I'm canceling my service and moving on. I did auto pay to save money so the last month I paid what I truly owed early and canceled auto pay. T mobile will probably come after me for the extra that want to get however I will never give it to them.

I have been a T-Mobile customer for 6 years. That ends today. Back in February I added a new line with a new phone that I was told was part of a promo. After a month I notice my bill had gotten unusually high. They misinformed me and now I'm stuck with a new phone I have to pay for as well as a new line. After 2 months of talking to deaf ears, After promise After promise broken, I paid for the phone in full. This only made the bill go even higher. Don't waste your money as the customer service is either misinformed, passing that on to the customer, or just tells blatant lies to get your service and money.

They have flexible financing. They are crooks, though. Every now and again, when they think you're not looking, there is an overcharged billing error. You'll have to fight, with receipts etc; to get a credit.

I have been a customer of Sprint and then Tmobile for the past 25 years. In all of those years, I have not asked for anything free, I have paid all of my bills on time and performed as a perfect customer. I called on June 16 2026 to ask if I might receive a free phone. For the past 25 years like I said, I have never asked for anything free. The reason I asked for something free was because they were offering them to new customers who have never been loyal to this company. When asked, because I am now on Social Security with a very limited income, I was told that there was nothing they could do for me. I asked for a supervisor and my call would not be forwarded. In fact, I ask two times for this. I even asked for someone to call me back. I was on the phone with this person for over half an hour.

** at Store #1YSA 1096 Garnet Ave. San Diego CA 92109 BEST REP EVER!!!!! I live out of state, my phone was not charging, I felt a bit panicked as I had VERY little charge left, my phone was NOT charging, I needed to get to the airport, my E-ticket and itinerary were IN my phone!!!! I stopped in at the nearest store. Nathan bothered to take the time and care to help me out. I felt genuine care from him. He knew what he was doing and fixed the problem, at no cost! He truly is the BEST and sets a good example for others to follow!

My family has been customers of T-Mobile for 20 years. Recently found a better deal with AT&T. I paid balance for T-Mobile. They kept saying I had a balance. I had to go to T-Mobile store. Representative their verified I had zero balance and I screenshot it for proof. I continued to get statements. I finally sent the last statement back with copy I had took a screenshot of. Now I received a letter stating that they "attempted to amicably settle the account prior to sending it to an outside collection agency". I am very frustrated that even though I had proof of zero balance from one of their own stores, they are still harassing me about payments owed.

T-mobile priority is 99% about selling to their customers than providing service. Tmobile is purely a marketing and advertising company not a communication provider company. T-Mobile problem is excessive Marketing and advertising and scamming people with promotions to get them sign up, and then bills them to death with phantom billing that can never be resolved. In every conversation in every interaction, they are trying to sell you something. For example they have an app to setup your internet service router. You can't actually directly login to the router to do it. While you are trying to setup your router through the app you are bombarded with ads.

If I could leave zero stars I would. We tried T-Mobile at our office. It did not work for us. We returned the equipment and let them know it did not work. We have been charged $236.47 for 2 days. This is absolutely ridiculous. I called a number of times and probably spent at least 45 mins on hold, to have the phone disconnect. I also called the rep that started our account and no return call. We are very frustrated and feel like this is bad business, but then perhaps this is the way they plan on getting businesses money. Will NOT RECOMMEND them at all.

This company picks up where Al Capone left off. Watch monthly for unauthorized charges and charges for service/equipment you do not have or use. You will spend hours on the phone haggling for refunds they had no business charging in the first place. T-Mobile has no interest in the individual customer thus they have no interest whether you maintain an account or not. Tough to argue with a company that does not care whether you stay or not. You have been warned.

It is absolutely ridiculous for the wait time with customer service. I mean I took my entire 40 minute lunch breaks and yet no one still answered the call. This is too much of a big company not to have enough employees to answer calls at a reasonable timeframe. I can’t believe how the wait is to speak with customer service. This is unacceptable and unreasonable for that long of a wait.

I am writing this to warn anyone planning to leave T-Mobile. I recently switched to a different carrier mid-cycle. I knew their terms required me to pay for the full remaining billing cycle anyway, so I paid the full-cycle fees completely. Despite paying what was contractually owed, T-Mobile still hit me with unauthorized mid-cycle charges after I left, and then had the nerve to tack on late fees on top of those fake charges. Their customer service entirely refuses to remove these bogus, post-cancellation fees. They are completely taking advantage of departing customers by squeezing extra money out of closed accounts, hoping people won't notice. I have already filed a formal complaint with the FCC. Do not let T-Mobile bully you into paying double-dipping fees after you switch carriers!

I wish I had read these reviews before trying out mobile internet. I was assured there was a 14 day trial. We returned it after 5 days on April 8th. I thought that meant the account would be zero. I got a bill late April. Called up and was told that they could do anything until after 1 billing cycle but it would be zero. So I just assumed it would be zero. Now it is June and I called up again and customer service told me they would investigate and fix it and I would get a call back last Thursday. No call and still the same charge.

Overpriced poor cellular phone service with the lowest class of customer service. I have no signal 95% of the time, but billed and pay every month! Since they "upgraded" their networks, I was able to get 5G but now I barely have service...unless I upgrade. The disgusting part is that I never downgraded my service for them to tell me that now I need to 1. Buy a new cellphone because is old 2. Buy more coverage. How T-Mobile gets away with scamming customers, is insane. Also, I added the spam feature since I was getting spam calls about 3 times per day, and since I added this feature I receive over 15 spam calls daily! How is this even possible? Does T mobile purposely sales customers data to manipulate their sales. This is the worse company ever! The communication commissioner and the consumer affairs should be looking into this.

I had a great experience with Aniya B. at the Poplar/Estate, Memphis, TN location yesterday. She was sooo courteous, patient, thorough, and professional!!!! She is awesome!!! I know there is a location closer to my home, however, I feel blessed to pop up there. I would recommend her to EVERYONE looking for service With exceptional customer AND managerial service to her!!!!

My disappointment and disgust in T-Mobile is so beyond words. Service is ridiculously bad and customer service runaround is exhausting.

I wouldn't even give them 1 star, their cell service and customer service is nonexistent. I signed up with them 5 years ago and promptly found out that I have no service at my home, Went back to the store and finally they told us that we live in a black hole in their network. I'm have been trying to resolve this to no avail We are getting the hell away from these idiots. Beware people!!!!

The most frustrating part is that there appears to be no practical recovery process for customers whose phone and SIM are stolen while they are overseas. The only option appears to be returning to the United States and visiting a T-Mobile store in person. What if I am on a long job assignment overseas? In addition to countless online chats, I made several international long-distance calls to T-Mobile support. One call alone involved more than 30 minutes of waiting before I could speak with a representative. Despite the time, expense, and effort involved, my problem remains unresolved. Surprisingly, all the reps. wanted to sent a OTP to my stolen phone!! Talking with them, you immediately realize that you are not dealing with the most intelligent people.

Recently ordered home internet service, but was unable to create a log in account, reached out to customer service, and the response time was too long!! Then I researched customer reviews and they are rated as one star.... I'm going to cancel my order

T Mobile is trash slow as molasses & sucks * should of stayed with Metro, I never had an issue the way I do with this garbage company

Was with them for over 4 years, services was ok, then no promo for existing patients to upgrade their mobile devices. Then we decided to move 7 lines to another carrier in January 2026, they approved the transfer pin for just 6 lines, one line was captive and the new carrier company told us they used to do this to try to keep the clients.

I just received the worst customer support ever, at T-Mobile. I had US Cellular for 25 years and never a problem. So T-mobile buys it out and it's total garbage. Got to their store for help & you are wasting your time.

Read ALL these 1 star reviews. T-Mobile sells crappy phones that do not last, then downgrade you to an even more crappy phone, so you'll have to buy an even more expensive phone just to be able to have something that works. The stores are a joke. The reps are rude, brain-dead kids who are only there to cause a distraction as T-Mobile screws you over. Calling in leads to lies, call backs that never happen, and continuous dumbasses who know nothing, and fail to listen/ understand simple issues at hand. They're simply after your money in return for nothing. You're treated like a criminal for asking for the "offer" the last rep gave that disappears as soon as the call ends. Not one rep, supervisor, or manager leaves a note re ANY CALLS to T-Mobile, which is designed to frustrate the crap out of you. Along with the majority of reps that speak with accents so thick you end up just ending the call because they can't understand English.

The staff at the T-Mobile store were very professional and helped me troubleshoot my service. Special thank you to Mary **.

Very poor customer service. Weird billing the worst. No one who answers the phone knows how to listen to the issue at hand. I would never recommend TMoible to anyone, not even the devil himself!!!!

Their plans are scams! Got the senior plan for a good price and supposed to have fast unlimited mobile data... but the reality is you can't use internet without wifi... SCAM PLAN!!! I also get constant spam calls and text that were not a problem with US cellular.

This company is a scam. Thief. Liar. I have went to the store where I bought the phone. Took it back 3 days later and they would not help. Refused to help me cause I am **. Went back many times so I left them after 3 days. Now they want me to pay 1051.81 for a free phone cause I left after paying 200.00 dollars for a free phone so it ended the promotion but bad product and service. This store is racist. The employee introduced himself as racist. They all ganged up on me. Refused any help. I want this store shut down. They are a SCAM. I requested the general manger. She laughed. Said, "We don't have one." I said, "Ok." your boss many times she is always on vacation. They are private owned. Asked for the owner info. Refused. They know what they are doing is a scam. Stop this scam company. How do you contact the owner. I sent a email to each stock holder of T-Mobile. I will sue them.

I have been with T-Mobile for nearly 23 years. It has always been pretty reliable until I moved to Galveston Texas. Our home internet was good but over the past 6 months it will work fine one day and then the next day it will barely work. I have called numerous times and after restarting several times on the call it will start working again for a while. Finally got a ticket in for the engineers to look at it and the response was it’s a

I opened an account for my nephew and I used their services couple of months. Suddenly, my card was declined, and they kept charging without any mailing me. It’s real scam. I paid $700+ for suspended account and inactive phone. My nephew's phone number reason is I didn’t closed my account permanently that was my fault.

You and US Cellular are supposed to be joined together. As a company, yeah, I'm A US seller. Customer and the closest one to me is 2 and a 1 hours away so I go to T-Mobile and guess what? T-Mobile can't help. Are far too expensive in the. I give you both a terrible review and separate companies and joint together. You're even worse.

T-Mobile is the worst. We were on a 55 plus plan that was supposedly priced at $35 per line including taxes for life. What a bunch of BS, several years later they increased our price to $40 per line. Now on 2026 we removed one line and were charged $80 for having one line, when contacting T-Mobile I was on the phone for 1.5 hours trying to get the bill adjusted to reflect just one line. Finally they said, "Ok, it’s fixed now, your price is $50 month." I asked why it would not be $40 and was told that that’s the new plan. I informed the employee and later the supervisor that we had a lifetime set fee and that it did not apply to the new plan because we weren’t changing plans just removing one line. Nope that’s what it is now.