T-Mobile Reviews

The worst phone company ever. I was lied to five times this week alone. People if you have them get out and if you are with another company stay with them. I wouldn't recommend T-Mobile to my worst enemy and I given one star because I can't give no stars

Absolutely the WORST company. Service SUCKS. 1 HOUR WAIT TIME??? I'm going to do everything in my power to rip this company off as hard as I can then leave them.

Raising your prices like this will make it much easier for me to start looking for alternatives to T-Mobile. Thanks for breaking your own deals and raising prices on customers over 55. This is the second time you’ve done this. Thanks, T-Mobile. 👍

I was tricked into paying a bill to an account that was not working and would not work into the future, cheated out of $400.

Very Disappointed with T-Mobile Service. I am extremely disappointed with T-Mobile’s service, especially the ongoing network issues. My calls frequently disconnect after about 10 minutes because of poor connectivity, and this happens several times a day. I have tried contacting customer service multiple times and have also submitted complaints in writing, but I have not received a satisfactory response.

T mobile has horrible customer service!! They keep me waiting, listening to their annoying ads for their app for upwards of 40 minutes. Then they refuse to transfer me to Repair. Instead, I have to put up with somebody with a very thick accent, who talks very fast making it hard for me to understand him. He would not speak more slowly at my polite request. He would not transfer me to the Repair people. He just kept asking me stupid questions. I told him I wanted the phone to ring when a call came in. I told him the phone often does not ring for an incoming call.

I left T-Mobile because they kept trying to make me pay for my granddaughter's phone after we separated our accounts when she turned 18. My account clearly showed 1 device - my Android which was paid for. When she was unable to keep her service on they started billing me the installment payments for her device. I did not purchase or sign anything saying I would be responsible if she couldn't pay. After 3 months of being given a different reason why they bill me for her device, I cancelled my service with T-Mobile. I paid the final bill for my service, $54. I did not pay the other $20 which was for her device. Now they've sent me a final bill of over $200 for the balance of her device.

Customer service is ridiculous. 😡 They all keep directing me to different people.

⭐ 1-Star Review — My Experience Switching From AT&T to T-Mobile. Think twice before switching to T-Mobile. My experience has been one frustration after another. I switched three phone lines and my internet service from AT&T to T-Mobile because of what I was promised at the T-Mobile store. Unfortunately, the promises made at the time of the sale and what actually happened afterward were two completely different things. When I signed up, the salesperson told me that T-Mobile would reimburse me for the remaining balances on my AT&T phones and provide a gift card so I could pay those balances. I was also promised a $300 promotional gift card for transferring my internet service to T-Mobile.

T-Mobile’s customer service is a labyrinth that must be intentionally designed to not help you resolve issues. I had a very, very simple problem that took two weeks and hours on the phone to solve. My issues are still not fully resolved - I am now being ghosted by their customer support and I need control center access for our IoT SIM cards. Getting access to the platform I need to manage the product my company our purchased from T-Mobile is somehow an impossible task. I haven’t never experienced such ineptitude from a business and will discourage the use of T-Mobile wherever possible.

We recently moved our residence (just 3 miles) to an area that T-Mobile does not service. Consequently we had to cancel our internet (8/3/2026) and our phones (8/12/2026). T-Mobile billed us for the entire month. Customer service indicated they understand our request for refund but too bad that is their policy. Very poor. Avoid T-Mobile.

T-Mobile was the best until lately. My bill was increased dramatically without notice. I called customer service and they assured me that it was taken care of. That did not happen so I went into the local store. The manager assured me that he fixed it. He did not and customer service said they had no record of that conversation. Once again I called. They have switched to AI and, in my opinion, is part of the problem. I returned to the store. The manager said that the owner could not care less about the upset customers and only the customers could effect a change. I have no choice, but to go elsewhere.

Every Lifeline service nationwide and includes Kentucky is getting away with fraud and corruption. Just Google reviews lifeline KY. Assurance Wireless and the parent company of the provider is T-Mobile and integrated into lifeline will be Metro mobile owned by T-Mobile. I have a lifeline service, but I can't make calls receive call or texts. Their executive response team is a bad joke. They are being paid for lifeline and I can't use it. They refuse to fix issue. Just read the bad reviews and you'll see, if you want to.

Horrible customer service for technical issues. If you have an outage, don't bother calling.

**⭐ 1-Star Review — Very Disappointing Experience with T-Mobile** I was a Metro by T-Mobile customer for approximately 12–15 years and switched to T-Mobile because I travel frequently for work and was told T-Mobile would provide better coverage, including satellite service. At the Northtown Mall in Spokane, the representative told me my bill would be approximately **$144 plus tax**, with satellite service on my main line, two additional lines, and internet. My first bill was already **over $200**. Even worse, during a business trip to **Lead, South Dakota**, I had **no usable T-Mobile service at all** — despite the primary reason for switching being reliable coverage in remote areas. I then ported my phone lines to another provider and tried repeatedly to close my T-Mobile account. Customer service could not send me the required verification code, and multiple T-Mobile stores were unable to help.

They get 1 star because there's nothing lower. While they're current promotion states no money down today to switch, well that's false. At first they said 15 dollars today, not 0 but that was ok. Phone trade in said I got a full trade in paying nothing for the phone. Proceeding to checkout they suddenly wanted over 900 today. THAT'S NOT PAY NOTHING TODAY. Customer service said you can't use the website, you have to use the app. Tried that, same thing. T-Mobile you are scammed and promotion are a joke. I will never even consider you again. Can't trust a company that lies from the start and have rude agents.

I had a horrible experience. I been with T Mobile since 2004 on the individual side and in October of 2025 I moved to the business side. Here is the deal I was promised the 10 lines for 100 $. This wasn't honored. Instead my billing was 225 $ for the 10 and I had to go in circles to get this straightened. Also I was promised my internet to remain the same and this is didn't happen. I got charged 65 $ instead and recently they charged me 70$ whish I just suspended this yeterday and I canceled my auto pay to get someone to work on my account.

Poor customer support on toll free number. I have had an issue for 1 month and have not been helped to my satisfaction. I am needing a proof of purchase but they won't give me one without them being able to send me a 1 time confirmation code. I have given all the other info you would think they would need but this is ridiculous have been a loyal customer for almost 20 years and would think I would get better treatment than this. I have been unable to use my phone for 1 month because it is locked to user and Apple needs a proof of purchase to to fix it. Poor Tmobile customer support

I have been unhappy with the service in general and I did not get my first 30 days free. I also do not expect to get my $100 gift card since nothing else has been true. I have been trying to cancel for almost a week and I am still being charged.

T-Mobile has the worst customer service on the planet. Wait times are absolutely ridiculous. Once you finally get someone after 45 min on hold, they have no idea what they are doing! I was transferred to the wrong department twice, then back to customer service where I proceeded to wait again, just to be disconnected after being on the call for an hour and 10 min!!! Now I'm back on hold again for 35 min and waiting!!!! Never again, I'm cancelling immediately when phone is paid off and going back to Verizon!!

Worst customer service ever. I decided to go with them for Internet / wifi and I was charged only 3 weeks after I got the service and I wasn't supposed to be because I was told that the first month is free. They lie and lie so much. Called customer service 6 times about the issue and it was never resolved. Even spoke to a supervisor as he called himself and he couldn't even help me. Now on the 6th time that I called them the lady told me that I need to go to the store and get helped about my billing, so now I have to go 3.1 miles away to a T-Mobile experience store just to get help with billing. I so regret switching over to them because their service sucks. Also I was supposed to get Hulu and Paramount for free with my plan but instead I was charged for it.

I have had T-Mobile for years as a business customer. They did well. Until I decided to switch and cancel all services. Although I managed to port out all my numbers to a personal account with another provider, when I tried to cancel my hotspot, some guy (probably sitting in India) told me I cannot cancel it in between billing cycles. I had to call exactly on the day the billing cycle ends!

Tmobile is a big liar, they present an offer and when you go to redeem it cost money. Said upgrades were free no money needed. I tried it and kept being told I had to pay taxes although the advertising said NO money down. Tmobile is full of tricks.

I have been a T-Mobile customer before they were T-Mobile. I have pretty much received good service over the years, no real overwhelming concerns. Worth that being said, over the past 6-8 months. It has been an absolute nightmare. I can't get a straight answer from no one. Supervisors are non existent, billing is all over the place. I'm so irritated with their entire situation.

Worst phone company ever. Customer support has gone down the tubes since they started using AI. They overcharged me by $90 the last 3 months. I have always used autopay and never had an issue. I have tried with their AI for 5 days now and we just go around in circles. When you call you wait for hours, then they finally answered and then hung up on me. :( Awful...T-Mobile used to be so much better than this!!

T-mobile needs to rethink their policy of not accepting active government issued military IDs. I do not have a state drivers license so nobody can help me in the store because T-mobile system will not allow military IDs to be used for identification purposes because now everything is automated with their stupid tablets.

T-mobile customer service and signal reliability are becoming the worse. AI don't let you talk to real person and when you can reach them you have to wait for almost an hour or more to talk to someone.

T-Mobile promised my dad a great phone package with same plan or better if he switched from Metro PCS. Once he switched they cheated him out of his international calling plan and billed him $278 for calling Jamaica. I called customer service and Lane supervisor told me she needed 72 hrs to investigate and when I asked why 72 hrs, she had an attitude and hang up the phone on me. This phone company preys on the vulnerable population.😢😢💔💔

Bounce me out of my grandfathered plan migrated me into a new plan that totally up charge my bill. This is a grimy tactic. Most people are on automatic payment so they don’t know they’re not getting notified. No mail no email no nothing. No phone call. More importantly no customer service. But yet they wanna charge you more and most importantly they’re breaching their own contracts that the signing with us to consumer when they’re not allowed to. That’s against the law. Class action lawsuit must happen against this company.

BEWARE OF THE FREE LINE SCAM. I was really pressed to take their promotional "free" line at the retailer BUT it is not free. Your bill goes up with the additional line due to taxes and fees. Also, if you move your primary phone number to a different carrier they start charging you premium monthly rates for the "free" line with no notice of the price change and continued billing. There is also no way to check your account on their app because once you switch your primary phone number, there is no way to manage your billing online.

Had the absolute worst expereince trying to transfer service from another Provider to T-Mobile. Waited nearly 45 minutes on hold just to get a representative. When did get a representative, they ported over one of the lines that was upgrading to a new phone instead of the line of a phone we we're keeping and just transferring service. This left my son without service until his upgraded phone was shipped. Spent nearly two hours one evening and another 2 hours the next evening. Customer service does not know what they are doing, can barely understand the speech of the representatives. If I knew it would be this difficult I would have just upgraded the service we had with our previous carrier. If you are looking to switch Providers for mobile or home internet, DO NOT SWITCH to T Mobile!!!

Their rep signed me up for 5g internet without my consent then billed me even after I returned the unused modem to their store. I have wasted about 6 hours on the phone with their customer service with no end so far. They are threatening to hurt my credit now. Awful company!!!

For everyone who is reading this review "DON'T" GO WITH T-MOBILE! They tell you you qualify for this that we have a special you get free this free that and if you switch over to T-Mobile we have another special. Sounds great who doesn't like free stuff. I asked them several times how much will my bill be? They added it up and said to me it will be $10 to $12 more. I said ok let's do it. The first month and my bill was $148 more than what it should have been. They charge you monthly for 2 tablets we never use. Insurance on everything we bought when we only wanted it on my phone. And they take out the Auto payment 2 days before the due date so they can tack on late fees! If you are reading this DON'T FALL FOR THE BANANA IN THE TAIL PIPE! DROP T-MOBILE LIKE A DIRTY RUBBER AND DON'T LOOK BACK!!

They make false claims of service coverage, actual service provided is incredibly spotty and unreliable. Scammers.

T-mobile customer service is now the worst in town. T-mobile used to have the best customer service in the world. Now it is the worst. I don't know what has happened. You call they don't answer, they take 4 hours to start talking to you through the chat but it is worthless, they do not help you solve anything. They are awful.

They have been overcharging me $30.00 every month. Shut my phone, left me with no phone or heads up. Sent damaged replacement phone. Nothing signs in. You call for help and it gets worse.

This worst company I have dealt with in probably twenty years! They don't have, but not bandwidth or storage on this site for me to tell you just how bad T mobile is. The worst part is, you can't even get anything worked out because customer service is overseas and if you can get through after an hour of wait, there are no help! I told them if it was a dollar a month. It would be too much.

When will T-Mobile ever hire customer service employees who have a clue!!! So sick of getting the runaround after spending hours on the phone with these useless souls.

From July 29th to now I have had NOTHING but hell with T-Mobile, I’ve been a long time customer of 7 years, I had 5 lines which put my bill at about $271 but because they took that plan away and put me on their $285 plan making me pay out $319 a month for my bill, I asked why well that plan handle went away. I call 3 times last month and customer service said they could get me down to $261 well here we are and I still have a $319 bill.

T-Mobile is an awful company to any service with! T-Mobile itself is a scam with an LLC! I would not recommend anyone! They charge how they want and what they want! And when you bring to light the problem their response is to pay it and we will credit your next bill! That doesn’t make any sense! And the list goes on but I’m not sure if I’m able to type that much. And let’s talk about how I tried to cancel internet service. They started I had the wrong pin! Goes into store and the pin they said was wrong I couldn’t even use that pin cause I had already used it so they gave me a new one I called while still in parking lot and guess what customer service trying to say that the new pin doesn’t work either! Shame how they don’t won’t you to cancel with them, they try everything to keep you on so they can charge you

The last 2 weeks have been a nightmare of over 30 calls placed to T-Mobile and roughly 30 emails, well over 10 hours on the phone, and driving to two T-Mobile stores; one of them a 2 hour trip, the other, a bit over 3 hours. All of this to get rid of a phone service that as of today, we have had for 20 days. And as of now, we are still fighting to stop this service. I have had over 30 CS Reps, and all of them have a different solution. No one, and I mean NO ONE has ever called back when they say they will.

Stay away from T-Mobile! We came here in April for ONE reason: to lower our phone bill. I was switching from AT&T, and we made that very clear. The salesperson convinced us to transfer my line AND add an extra “free” line to qualify for the deal. I also traded in my iPhone 16 Pro for a regular iPhone. We were promised a gift card to help pay my remaining AT&T balance. Instead, our first T-Mobile bill was almost $500. We were never properly warned about these charges and were completely unprepared, especially since we still had the AT&T balance to pay.

Ever since T-Mobile bought out US Cellular, my service and data has become terribly slow. I used to never have a problem; now my phone can barely get good service anywhere I go.

Horrible!!!! I went and got a new phone. That was it. Kept the same line no there changes. Told the bill would go up 17 dollars. My next bill was over 130 dollars more and the added 2 lines for no reason. Put a claim into fraud protection the first week in August. Two weeks later told the lines would be removed. Checked 4 days later and still have 6 lines for 4 devices. On the phone again and still no answer.

I paid my final bill in July. Then I receive an email stating I still owed money and a late fee. I was never sent a final bill. How would I know I needed to pay it. I was a customer for over 9 years. Terrible online customer service!

T-Mobile is NOT the best in the world, their service is completely ass. And if you call for help on a bill, or to reschedule one, the people have 0 idea what their doing to begin with. As well as how many times they tell you reset your router, or how many "outages" we have is utterly ridiculous. And for a BUSINESS it's inexcusable. Switch to Verizon, WAY better service quality and customer service is 10× better. T-Mobile is a ratchet company who has no idea how to run a decent business. And keep customers.

If I could give this company a zero, I would. After 12 years of loyal service, I transferred providers because they refused to adjust my pricing and Verizon was significantly cheaper. I have spent countless hours trying to effectively do this transfer- endless calls to sham customer service; 6 months later T mobile is still billing me for lines I no longer have with them, and when I call to get help they tell me they can’t access my account without being able to access the lines I NO LONGER HAVE WITH THEM. They tell me to go to a store; the store tells me to call customer service. They bounce me back and forth and just keep taking money for services never rendered. My next step is to file a complaint with my bank. They are downright thieves, liars and criminals and should be ASHAMED of what they do to customers.

I changed to a cheaper plan, but they waited to change it so they could get an extra $50 out of me.

I have been with T-Mobile for over 10 years. Overall, I was happy with them and their service. I ended my service on August 15th. On this same day, before ending it, I made sure that all bills on this account were paid. It was confirmed by customer service that they were. A transfer out port pin was created through the T-Mobile app with help of customer service, and I left this company.

I am not able to view my bills online or on their app since I switched over past 3 months. The online chats and phone calls are waste of a time and they are not able to fix the issue. Their bills don’t have any explanation as to why they have charged more (in my case I don’t even have a choice to view the bill across any of the 5 lines I have). I am looking for a class action lawsuit against them.. please let me know if there are efforts towards that.

Very dissatisfied by what they call Customer (lack of) Service. HORRIBLE. Billed me after leaving their service, excruciating process to try to correct, ended up paying approx $75 more than I should have just to end it. Will NEVER return, after being a loyal customer for over 8 years. So disappointing!!

T-Mobile has unbelievably bad service. I have a credit of $286 that I have been trying to get since I cancelled my account in February. After waiting over 50 minutes, their Rep pretended not to hear me say hello and hung up on me. The next one said that I have to go to a store, and then call from there (another 50 mins?). My experience has been terrible -- after 4 conversations with them, they still cannot figure out how to give me my money back.

I have been with T-Mobile for over 20 years. Its customer service is at its lowest quality I have ever seen in those 20 years. Anyone I speak with is in the Philippines or India, not a single fluent US speaking agent in many calls. I am at then end of my loyalty with this company. Contacting customer service is anywhere from 20 min to 2 hours to get a person. The implementation of their new AI has made it almost impossible to reach a person. The computer has hung up on me many times and it never gets me to where I want to go. Even when I'm not yelling at it. They say the calls are recorded for customer quality but I call bullshit on this. This company no longer cares about their customers and if there was a better company I would switch in a minute. I can not and will not recommend them unless you want to be constantly frustrated.

I just had the worse dealing with how Teen Mobile works, not the customer employee service. I have an account, my name is on the account and pay for it every month. I called to cancel the account, but was not able, I was told I need to go in to a store.

This company keeps getting worse. I talked to them on Saturday and they advised me to let my current payment arrangement run out and then set up a new one. I woke up the morning to suspended service and went in just as they advised and guess what...I can't do it. Then they went even further to tell me they didn't tell me that and I said "I have a copy of the text thread here and the whole conversations." They then back tracked and said that they would submit the conversation to be talked over with the agent that they were wrong. I am tired of companies finding cheap labor in India, and other countries because we are TOO cheap to pay our own Americans to give good customer service. This place SUCKS more than any company I have ever dealt with. Get your head out of your butt!

Do not do it. I did the talk and text. Text did not work sending or receiving. Transferred out in the first month. Then got a bill in mail with a late fee. After told account closed and complete. So call on phone for help with why. After an hour and asking fir a manager. Never got one 'cause was told bill was taken care of. Then get a collection notice for delinquent account. WHAT! I work had to keep my credit good. If she would have said I owed I would have paid. It was $14. After getting hung up on and no call back. Yes they asked for a good number if disconnected. No one called. So another hour on phone. Managers are not available 'cause they're busy talking to other customers who are complaining. I was told I never called and I now owe $50 for a bill I never got and was told was taken care of. This place is very shady.

Very bad service!!! I can't get a hold of anyone. Been over 2 days, and when I call, I stay over an hour and no help at all...

This company mishandled our account and sent us to collections for charges we dispute. Customer service promised refunds and callbacks that never occurred. As former U.S. Cellular customers, we expected our three-line family plan to transfer unchanged. Instead, without our consent, the company removed my spouse from the family plan, opened a separate personal line for him, and billed that line while continuing to charge the family account for three lines. We were then billed separately again for August, so we canceled our service and switched to AT&T. Because my spouse’s phone was still being financed, it remained locked.

I have never dealt with a company that has such inefficient, poor service; both in person and on the phone. I would caution anyone considering a cell phone service company to stay far away from T-Mobile!!!

I strongly recommend that consumers think carefully before trusting T-Mobile with their wireless service or billing information. My problems with this company began more than a year ago with the purchase and activation of my first phone. What should have been a simple transaction turned into repeated activation errors, an additional line, device payoff and unlocking problems, billing disputes, credits, fees and months of trying to obtain a clean resolution.

If I could give it no stars I would. I was promised $200 per line transferred over from us cellular after they bought them and $100 per added line. I transferred 2 and added 1. That is $500. The rep assisting with the switch messed something up and 3 months and like 50 hours long phone calls, refused to honor it. That was the whole reason I went with them and not someone else. So now I pay $120 a month for 3 lines that I used my own phones for. Plus I had to change my number. My son has 7 different specialist and I have cancer. A number change is no easy thing. Thanks T-Mobile. Run away from them as fast as you can.

If I could give zero stars I would. I went into the store asking for the cheapest most cost efficient plan and was sold one that's costing 130 dollars per month. The store manager was not honest nor transparent about their so called “deals”. I was non -stop upsold. And now with my 130 dollar per month plan my service STILL drops at random points due to their unreliable towers. T-mobile is a scam.

False Advertising, T-Mobile misinformed the customer and I can't login to my new account in T-Mobile is impossible.

While T-Mobile service itself is average, they have exceptionally poor customer service. Wait time on hold to even try to speak to a customer service representative is excessive and there have been constant billing issues that require communicating with a representative. They try to steer customers towards using the app to resolve issues which isn't possible in many instances.

Crooks plain and simple. They will rip you off, overcharge and automatically take money from your account.

Tmobile service is trash. Dropping calls as I drive throughout Michigan. Tmobile customer service is garbage as I'm supposed to get a $30 per line discount on 4 lines and they don't give it to me on the two lines where they had to ship me the phones and I was working and couldn't sign for them. I called the parcel company, signed so they could deliver them while I'm at work. This worked however Tmobile said they gave me a new contract on those two lines because of this. I have to call them every month to fight the $60. Too high of bill. They fix it temporary and lie to me telling me it's permanent and the next month I get billed too high again. Tmobile is a garbage company and needs a class action lawsuit because I'm sure they do it to wear you down so you just pay the higher amount.

Since T-Mobile cut their customer service is still horrible. I don't know why did this to save money. It is absolutely horrible. I waited. When I called over 2 hours. Online when I wanted live agent then use the AI chat or speak to someone there is even worse and you get excuse after excuse. I may switch even if prices are more. I don't pay for a service that does give the option to talk when you call the 611 or 800 number and they have you on hold for two freaking hours.

I’m writing this review because I sincerely hope it prevents another family from going through what we experienced at this T-Mobile location. We have been loyal T-Mobile customers for more than 10 years, have never missed a payment, and I am extremely disappointed by the way this situation was handled. We were offered a promotion involving new Galaxy watches for our two children. We were told that by opening two new watch lines, we could get the new watches with one costing $15 per month and the other $7.50 per month. I specifically questioned the salesperson about the cost, and I was assured that we would only be paying the $15 and $7.50. That is NOT what happened.

After 4 trips in person and more phone calls and on-holds than I can count the hours for, T-Mobile, which I do not have, has sent me to California collections. Tried their service for 2 days. Tried to return the equipment. They refused it. Sent me home to close the account. Had to wait through a weekend. Closed the account 2 days before it was to be charged. Returned the equipment a SECOND time. Then they charged me for a month. Couldn't get any satisfaction. Was sent to a "T-Mobile Experience Center" where they couldn't help because the wifi was down. How ironic is that? Told my credit union not to pay, since T-Mobile would not talk to me. Kept making excuses for why I owed them money for a closed account and no equipment. Now they're at it again. This time they sent me to collections. I asked for help in person. Got the same old runaround. Do I have to go to court? Does anybody know?

OMG, T-Mobile owes me a refund that they are not returning. I placed an order with T-Mobile based on a marketing offer that I received from Metro PCS, the offer was for a free phone and home Internet if I switched my service, so I fell for the shenanigans. I didn't want the phone that they offered, so I upgraded the phone. I never took possession of the phone because UPS somehow wouldn't deliver the package while I was home, 3 attempts and no delivery. So the order was returned back to T-Mobile.

If you’re ever in the Olean, New York area and you need a T-Mobile agent that is great and assisting you ask for Noah. He is awesome. Five thumbs up.

I was a loyal customer of T-Mobile for over 15 years until they forced me off my One-Military plan. Since I was going to change plans anyway, I decided to change companies. I had my T-Mobile service for 2 days in July and they charged me for a full month. Called customer service to no avail. I got transferred to a supervisor, no avail. I guess loyalty doesn't account for much these days.

A horrid company, especially if they absorbed you from Sprint. Want you off all of the plans absorbed by them from Sprint so they can stuff you into one of their higher priced plans. Famous for nickel and diming you as well and use the excuse this went up and that went up. Go with anyone but them. They gear themselves to millennials and gen Z, not to educated older adults like me. Won't even rectify their own mistakes which is plain wrong. Can't wait to end this partnership with them. Not my cup of tea.

OMG T mobile can burn in the depths that it came from. I was fine with US cellular and now I have gone through so many transactions with my phone to make it work through the transitions to T Mobile and now I can't call them to fix anything or anybody else. I'm paying $160 for absolutely nothing and no support after doing everything they told me to. They go... you know what. I'm so angry as a consumer and so not happy at all!!!! I shouldn't have to wait in line at an office for hours more than 5 times now to get this sorted out. This is a joke and there is a special place place in the afterlife waiting for your CEO.

We were Us Cellular customers for 20 years. We switched to TMobile and have never had customer service anywhere, from a provider of any type of service, as bad as TMobile. Avoid them like the plague. Condescending CS reps. Hang ups. Promises that they do not come through on. We are at a loss and are now moving to Verizon after giving them 6 weeks to make it right to no avail. Unbelievable.

T-Mobile betrayed 11 years of loyalty and destroyed our survival—and no money can fix what has been stolen. To T-Mobile Executive Leadership, Regulatory Authorities, and the Public: My husband and I grew up in tough conditions and made mistakes in our youth. We took full accountability, owned up to our actions, faced the consequences, and earned a clean path. For 30 years together, through continuous learning and hard work, we built a life. We raised seven children, supported four growing grandchildren, and opened our home to our kids' friends whenever they needed support. We raised our children to value integrity, respect the law, and serve their community—including three of our children who joined the United States Military.

Been with T-Mobile since the onset of cell phones. Grew to a solid competitor. In the past few years all downhill and it doesn't seem like they care. They tell you a devices is free but it's not and you're making installments. Then you have to pay it off before you drop the extra line. In other words they outright lied to me. Paid it off to get rid of the line and I'm STILL paying the same amount. They've stopped to lying and trickery. After 30 years of satisfaction I'm going to switch carriers.

When in the T-Mobile location in my local mall, I went in and asked about upgrading and staying within my same bill. I was out of contract and wanted to see what was available to me. I was quoted what they could do and what phones I could get. My bill is actually 67. Still higher than what I was paying and cannot get help so that I am not paying a higher bill. They expect you to continue paying the higher bill with promises to resolve in 1/2 billing cycles.

Without a doubt, the worst service I've ever had... with the fact that the internet is frequently going out...even to the extent I've been downtown area with no service for hours (nothing big going on downtown, regular amount of people on the network)... Missed a couple of job interviews. Maybe they should be working on putting a ton more towers up instead of trying to get more people on the network to overflow it more, making existing customers get even worse service than they already get!! My contract is almost up; my husband and I will never have T-Mobile again!!! I'm sure I'd have better service with a crappy prepaid phone.

1st for over a year I've been complaining about my Apple 15 Plus phone. It was repaired each time by US reps. Then this happened for over 3 weeks, not getting calls, or texts, games shutting down while I was in the middle of playing. I talked to 14 reps with 3 supervisors and thought on number 14 is was finally fixed with T-Mobile getting me to UPGRADE my phone (T-Mobile benefits not me) and get a trade-in and refund for some of the insurance. My new phone was supposed to be on the way. 2nd, I decided to trace my phone because it was very late and still no phone, and to my surprise, my trade-in value was substantially less. I'm currently on the phone with #16 Supervisor, who is looking into it. Not getting a good feeling about this... I've been with T-Mobile for over 10 years, and they use to have excellent reviews. Now I'm seeing 1 star, and I know why.

I spent 2.5 hours with T-Mobile since they switched my cell phone from US Cellular without notifying me. Got that completed. Got the business internet box set up and was on the phone for over 1.5 hours and they said the towers were updating so no service at 5 pm .... Funny the T-Mobile Home Internet was working fine. Customer Service said it would work better later. I told her I ran an Internet Speed Test and it shows the test can't be completed due to a problem with the network. Left me with ZERO internet for my business. Customer service is horrible and the service connection even worse. ** has been great with our personal cell phones.

I'm so disgusted with the US Cellular switch to TM. The customer service is awful (if you even get someone from the US). I even had to abandon my attempted switch to ** because Tmobile would not give me the information I needed to transfer (eg. transfer PIN codes). They just said, "no". So I'm stuck with these bozos. I've spent 30 hours on the phone (most of it holding) trying to resolve and can get no real results. So frustrating. The online transfer interface sucks, customer service sucks and I just don't know what to do. Hate them as they are less than helpful. They always suggest a QR code for help. Well, I did that and it's just a BS AI Chat interface that is crap. I've reported them to the BBB but am totally stuck. Hate T Mobile.

Service sucks, my 5g data on my samsung flagship devices is pathetic. I have complained for months, they lied saying they were putting in new towers, 6 months later I still show 5g service with no data ability, so which is it, so I have 5g service or not. If my phone says 5g, I expect it to download a simple Google search.

T-Mobile admitted they sold me a service they could not provide. It has been a total nightmare since the revelation. While their customer service is polite they have provided me zero help despite numerous calls and in store visits. I have been overcharged, sold worthless items, and required to handle matters they should be resolving. The details read like au horror story. Just imagine your worst service. I would never advise anyone to deal with this company.

Sprint/T-Mobile Colorado customer for 28 years, got hacked from internal T-M source, lost number and account. Run and hide from this business, unreal experience, very disturbing trying to reach back out on what occurred, totally locked out of any online access now. Unbelievable, hate is a good word now, very sad, even the salesman at the branch was speechless.

Very Bad Service. Very bad service from T-Mobile. The charges are unreasonable, and the customer service does not care about helping customers. Extremely disappointed and feel completely ripped off. Never used international call. But used what’s up which is free.

I have been a LOYAL CUSTOMER FOR OVER 31 YEARS. Since day one I have always had unlimited plans at one point with the Motorola flip phones walkie-talkie I had 10 lines at one time. I have had the top of the lines plans, along with the senior plan for several years. Firstly, they got rid of my Samsung upgrade for every two years The representative tells me not only did that, they are now replacing the 55 plus plans that will cost me more I am living on limited income as many others are and there's no cost retention or loyalty to customers especially myself who has been there after you look it up over 31 years with the same phone number. I am GREATLY DISGUSTED. I have always stayed loyal and could have switched companies every two years so in the long run they screw us all out of our service plans and have no remorse or retention whatsoever they should be ashamed of their self.

Wanted my router in central location but third party installer said he had to put it in closest room to the cable. Is this T-Mobile rule or do they let installers make up the rules?

Terrible service. Waiting hours for help. Rude customer service rep. Service sucks; can't get any help. Service keeps dropping. After canceling service in 10 days, they send me a bill for $690 for their service, very terrible business.

I opened an account for a cell phone and WiFi, but changed my mind before activating the accounts due to my previous carrier offering a better rate. I cancelled within 2 weeks of my order never using/activating the equipment or phone line. When I cancelled the rep never said I owed a balance and everything was good. About 2 months later I received a final notice letter from T-Mobile on a past due balance, but I never received any initial bills from them. I cashed the binder on the letter and confirmed my account was canceled and never used, the rep said the balance would be taken care of. Then a month later I started getting collection calls from a company regarding my balance with T-Mobile. I cashed the number on the letter I had received the month prior and the rep this time told me he was unable to locate my account and I would need to go in to the store to take care of the issue.

The people running this company has FOREVER lost my business. They tell you your rates will never go up, Lies. They have gone up twice in the year. 1st time they came out and would not accept autopay from my bank. They wanted the ability to get the money out themselves or charge me 10.00 more a month. Then came this year excuse they were doing away with the plan I had because of 5G, another 10.00 a month. I paid in full and moved my service a week before the next billing cycle and get a letter with some B.S. mid cycle changes for $4. Try calling them about this and they said they cannot access my account because my phone was no longer with them. I would have to go to their store to verify who I was.

Terrible service. Waiting hours for help. Rude customer service rep. Service sucks; can't get any help. Service keeps dropping.

Really poor cell and wifi service. Finally had a tech tell me the address for my wifi was in Philadelphia. I live in SW Missouri. They lied to the computer so they could sell me wifi that they knew would not work at my address.

The employees tell you they changed your plan but don't. Spent over 2 hours on the phone with three different representatives on 8/9/26, with the changes not made after they claimed they did. Employees do not want to work and hand over the case to another employee.

I am extremely frustrated and disappointed with the way T-mobile has handled my service taking over UScellular. I have been dealing with this issue since Friday and have already spoken with six different people, yet no one has been able to help me. I have been a customer and expected a company taking over my service to make the transition as smooth as possible-not leaving me without reliable service and make me spend hours calling customer services with no resolution.

I went in to a T-Mobile store because I lost my phone. They told me I would need to buy a new phone and proceded to sell me a new Google Pixal Phone. Which after telling me all the cost and service they then told me they had none left. This took about 40 minutes for them to open a safe and look for the phone that they know was not in there. They then tried to sell me another Pixel phone, which they also did not have. After that, they brought out a Samsung phone and told me this was my only option. They next told me I would have to add a like to my existing account in order to get the phone. Then a month later they told me they discontinued my plan. I am now paying double what I was paying and using a phone I did not want. T-Mobile, your business practices are questionable and I will be looking for a new carrier. My advice is DO NOT USE T-MOBILE.

I live in northern MN lakes country. We started service with T-Mobile because my husband retired and therefore also his company cell phone. I joined with him as we started with T-Mobile because I was on Verizon prepaid (best and cheapest) and we got a tremendous deal for both lines (husband got a free phone, I brought mine) and 5g home wi-fi.

Since US Cellular has become T-Mobile, I am very displeased with Customer Service. When I had to call a second time, the recording stated it would be a half your wait. I put in for a call back. I got a call back with a recording that said it would be 15 minutes, so I put in for another call back. When that recorded call was returned, it stated they would transfer me, and they disconnected. I called back. When I finally got someone, I had a terrible time getting the information regarding my billing that I was requesting. In all, it took nearly 3 hours, and I still don't feel confident of the answer given me as she was giving me information and then saying "My bad" and changing what she told me. I'll be looking for a new service.

Bought SIM card 3 days ago for $10. Was told my monthly bill would be $55 but it became $65. Still don't have working network on phone. Can't get any support for activation on app. And now I've been temp blocked on my account. Wtf.

Their "fastest 5g internet" is the 2026 equivalent of AOL dialup! I wish that was hyperbole but sadly it is not. We cancelled our service with them within four months of signing up. Every indicator said that we had "excellent" signal strength, yet we rarely had an actual connection to the internet. We were regularly forced to rediscover and reconnect all of our smart devices. Customer service continually wanted me to factory reset the router, basically starting from scratch each time. The best part was when the customer service rep admitted that they get these type of calls all the time! That tells me everything I need to know about the "quality" of their service.

Been with USCellular prepaid for 13 yrs. Best service. Best connection anywhere. No problems in 13 yrs. With the merger of T-mobile it's been horrible in every category. Long story short a local store charged my credit card $111.82.... I never purchased anything in this store. I've never been on a postpaid account. That's what the charge was for. Been over 2 months and I still haven't got this charge reveersed. Pretty simple. My credit card say Tmobile Post Pd charge.. Look it up NO. Give me my money back.

I had one of the worst customer service experiences I’ve ever had with T-Mobile while trying to cancel two phone lines. What should have been a simple request turned into hours of frustration. The first representative repeatedly tried to sell me a different package instead of processing my cancellation. After more than an hour of going back and forth, I was told a supervisor would call me. No one ever did. The next day, I went to the T-Mobile store at the Dartmouth Mall hoping to resolve the issue in person. I sat there for another hour while the employee tried to reach a supervisor so the lines could be canceled. He was ultimately unable to help and sent us home with instructions to call 611.

Less than one, actually. Left Xfinity thinking T-Mobile has gotta have better customer service, nope, not by far. Spent 4 hours being transferred around the wrong ext. Language barrier was a problem. Never got anything done. I'm 65 years old and never ever had worse service in my life.

Just don't even waste your money; they unchange monthly. There is no fixing it once they bill you the extra just a promise the following month it will be reduced, just to have it get upcharged again. The 611 people are unhelpful and unwilling to fix the issue till you pay the extra 13 plus added without permission or to your knowledge.

They are the worst cell phone company to even deal with, can't get help through customer service unless you have hours to wait on hold, if you're able to get through you can't understand who you're talking to. Their service doesn't work in rural areas 97% of the time. Why should I have to drive 30 minutes to a store to get help with a billing discrepancy because the store can't help you over the phone, the stupidest thing I have ever heard of. Looking for another provider that has better customer service skills. They are a complete waste of my time.

I HATE THESE PEOPLE!!!! They put in fiber and now completely ignore no soliciting signs at the neighborhood entrance, in my yard, and on my door, and I will absolutely never use them!!!!

We came to T-Mobile via UScellular and I miss US Cellular!! This was one of the worst buyouts the government has allowed. US. Cellular customers are getting the short end of the stick with when it comes to the services offered compared to the services we received. We had unlimited data with US Cellular and now our data is capped.

T-Mobile sucks!!! And that is being kind...Especially the customer service...It took me exactly 2 days to reach them concerning my issue and then it took another hour and 37 minutes to get someone on the phone and they still couldn't fix my issue. Then it took 3 days to transfer my number to another carrier. They suck!!!!

This is my second review because I forgot something in my last one, again I would give them a negative review if I could. They promised how great the satellite Internet would be. Well, when I got home and turned off my Spectrum Wi-Fi because we got rid of it because of all the promises T-Mobile made to us pretty much all lies, said that the Wi-Fi 5G would be as fast as Spectrum Wi-Fi. Well, the satellite sucks and we went back to Spectrum. All we have is Internet now, and we watch TV that way. All the billing that they did is horrible. They owe us a rebate, and we only got one of them that we were supposed to get two rebates to pay off both of our phones, and we sent our phones in at the same time and they sent us one rebate and never sent us the second one they owed us and now Spectrum is calling us and asking for money to pay off the phones.

Do you want to know why customers are leaving T-Mobile? It's because they cannot properly handle their charges. I signed up for T-Mobile internet when I had cell service and decided to cancel my services and switch to Spectrum. While I had T-Mobile internet, my internet box stopped working one day out of the blue. They could not give me a reason and suggested it was a storm but the weather was clear. I returned the box to a T-Mobile store, then continued to have service with them for an additional few months afterward.

Sadly has fallen greatly in customer service quality. From day one issues. Internet on off. Towers fail consistently. Tech support non existent. Wait times for a human very long and then when you get one helpless. Welcome to AI....ha ha ha ha.

Tmobile billing is the worst of the worst!! I have had their wireless internet as well as cell phone service. I continuously was on the phone with tech-support regarding the INTERNET service and billing. They double billed, add $10 late fees in error, and with the cell they billed every 3 weeks with a $10 charge by 31 days, refuse to close accounts unless you go to a tmobile store, Between tech support and billing they should have recognized my account on site. Then after them telling my equipment wasn’t returned, I provided tracking, they then said the equipment was damaged. I asked for proof, they sent me a picture of a corner of a box with a dent. No modem number showing or anything and yes it wound up on my credit report.

I had US Cellular for years and very seldomly had problems with service. I have spent 11 hours in store trying to get 5 phone switched over and still having problems. I have not received my last rebate from T mobile. I am 4 months into this service agreement with a company that supposedly customer based. My experience so has not been ideal from the customer service. Here I wait again to get assistance. I lose calls more than ever. Tried many times to get this handled and still no follow up on. I have talked to many people about this and they have had the same results.

We had a mishap with our service last night and we had to wait until this morning to get a hold of customer support. Tim S was the lucky candidate today to deal with my chat inquiries and not so great attitude. I wasn't happy when I called, but Tim got in the line, was super patient and understanding of my frustrations. Receiving such great customer service from a caring, knowledgeable customer service rep changed my mood immediately! We need more Tim S. in the world. He was professional, helpful and empathetic. He deserves all the kudos! Congratulations T-Mobile, you've got yourselves a rockstar! 5 stars!!

I would just like to recognize your staff member Harif at store number 2u75 in Madison Wi. He was incredibly helpful with getting my new phone upgrade. He was very patient and answered all my questions. With the change from Uscellular to T-mobile I saw many customers in the store that were not happy with service, their bill or whatever other issue that they were having with their phone and were taking out their frustration on the staff. Harif and from what I saw the other staff were as helpful and courteous with every customer during a difficult time for some of us. Harif again great job and thanks. Greg M

T-mobile service is the worst service. Always out.

I wish I could give zero stars. T-Mobile has become a company that seems more focused on increasing profits than keeping its promises to loyal customers. After many years on the same plan, they changed it without my consent and increased my monthly bill by $10. My experience with customer service has been just as disappointing. Instead of resolving the issue, I felt like my concerns were ignored. As a long-time customer, I expected much better treatment. If I had a better alternative, I would switch today. I'm currently looking for another provider, and if Starlink ever becomes more affordable, I think many frustrated T-Mobile customers would seriously consider leaving as well. Very disappointing experience.

We cancelled our service with T-Mobile. We had to go into the store to verify our identities and spent 3 hours on the phone to cancel the lines. The gentleman working there refused to cancel them or even call the RSL line. Finally we got them canceled by talking to RSL ourselves. That was June 14. As of August 1st, we were charged once again by T-Mobile. They did not actually cancel our watches. Only our lines. After calling customer service, they said they could do nothing to help us and would receive a call back in 24 hours from another department. That call never came. They are still taking money out of my account. BBB will be contacted. Do not get T-Mobile.

Tmobile has zero customer service. Won't answer the phones, lie to you over text, don't do shit. Worthless company. Switching to Verizon

Had an amazing experience with Zo at the local branch we have North of Houston. We initially were going in to switch our internet service from AT&T because they don't service our new home. We ended up switching our phones and internet completely- Partly because of the amazing deals and mainly because Zo took such great care of us and our needs. He explained everything clearly and made the process incredibly easy. He and the manager even stayed late a whole HOUR after close to get us situated since we were in the process of moving. AMAZING service.

Do not use T-Mobile if you value your sanity. No customer service beyond out of country call center who ONLY follows a manual procedure and can't think outside of what is written. Not every problem is in the book. A lost/stolen phone from fully disabled veteran while in the hospital and they refuse to lock the Sim after hours and numerous calls back and forth scanning in id and selfie for verification and told he has a hat and it's sideways. We'll I told you he won't look the same after 2 weeks on vent, tubes, etc in hospital and like you don't have the technology to turn a photo sideways. Seriously unhelpful. I will NEVER use t-mobile and will tell everyone who will listen.

I would give T-Mobile a zero-star review if that were an option. My relative’s flip phone was having serious issues with static, making it nearly impossible to hear the person on the other end. She went to a T-Mobile store for help purchasing a replacement phone, but they had no flip phones in stock and directed her to call Customer Care.

Billing Surprises: Unexpected rate hikes, extra charges added without clear consent, and unexpected fees after canceling service. Customer Support: Long phone hold times, automated phone trees that make reaching a human difficult, and conflicting information given by different agents. In-Store Sales Tactics: Adding unauthorized phone lines or extra features to accounts during in-person visits.

Ever since you switched me to Tmobile, I keep losing service. I’m going to be looking for a new carrier!

My name is Theresa ** and I have to compliment on the excellent customer service of Sean who came in and is his last day. He was professional and detail oriented, helped to make my transfer accurate and complete and very knowledgeable and ethical. Please help him advance. The other day I was with Nasarin and Kevin and they are such diplomatic and great tact with a handful of difficult situations yet still maintain a professional and friendly demeanor. Please help them advance and support the store as needed. I was helped by Josh before and appreciated his diplomacy and patience. When I could not understand the concepts he would try to explain them in a different manner. All in all a great team of people and a pleasure.

When using the chat when a person finally joins the conversation, they don’t respond. When calling, I was told it would be 15 minutes. After 30 I hung up. When offered a callback when an agent is available, it doesn’t accept my request. I’ve been a customer for over a decade and can’t seem to get any help. They switch plans then notify you that they’ve done so with a price increase. Before all of this, I was 100% satisfied.

I have been T-mobile for so long. What I noticed that there are always increase in monthly bill. Even I spoke with customer service and supervisor which they promised the bill won’t get higher starting next month. But still bills go higher. Customer service is very very bad. They don’t provide service what they promised for. I have been going this problem every month. I returned my routers and still get charged for those lines which I already cancelled. Very bad service.

I have been a Sprint/T-Mobile customer for more than 22 years, and this has been the worst customer service experience I have ever had. At the recommendation of a T-Mobile representative, I submitted my Samsung Galaxy Z Flip for a warranty repair and paid the required $100 fee. Later, I discovered that the warranty department determined the issue was not covered. Without notifying me beforehand, T-Mobile added approximately $975 in charges (including taxes) to my account.

They are a fraud. They say if you add a friend they will give you money. My friend sent me the link. It didn't work so she sent it to me again. It didn't work. She tried it one more time so we went to the store. The manager was amazing. They are truly lucky to have him. He couldn't get it to work either. He called them. They told him to do what we had already done 4 x. So now they kept transferring the manager calls to someone else 8x so we were fed up. One of them said for me to switch it and my friend would still get the credit. So we did and they told us to come back the next day. We did. Long story short they then said that because I had already switched it was now too late. It's not about the credit but the trickery. False advertisement. They lied. They kept is chasing our tails avoiding helping us in the phone even the manager at the store. So since they are this shady I'm going back to my last carrier.

They are liars and bait and switch people. Worst carrier today.

When I purchased the phone I inquired that my phone stayed free. Decided to pay the rest of the phone, and I told the sales person I did not want to be locked with T mobile. He told me that I was free. But it was not true. Now I miss a lot of phone calls and they don't want to resolve the issue.

Over 12 years of customer multi family account/ contract. We rarely go for upgrades as we are practical people. Not into the latest gadget or trend. My husband's phone is a bit old tech despite having it for barely 2 years. We are up for trade-in or upgrades for all our lines. The only reason my husband needs a trade in / upgrades is due to his phone having some malfunction defect. It is actually swelling! So T-Mobile refuses to trade/ upgrade due to the condition. BUT the old tech the phone will not be recycled; it will be garbage even if it was in great condition, it's OLD TECH.

T-mobile customer service to end call - lying and giving false pricing - t-mobile lost their integrity and honesty - victim of fraud by t-mobile customer care rep - price increase ridiculous and unrealistic hike.

I returned a Motorola Razr+ 2025. It was paid in full. They gave me $93.92 in a refund when I’m owed $671.43. They give you a hard time about getting your money back when your device is paid in full. I plan on consulting with my attorney to get my money back and possibly going to my local news station to tell them my experience with T-Mobile.

They are 1G at best. They are liars. Most apps don't work properly in Baltimore because of the slow speeds. Way below 5G. More like 1G.

I switched from Directv to Tmobile to get a better price. I was quoted $35 fee. They cut off my service because of a supposed $300 bill. They scammed me. NEVER do business with them!

T Mobile is not a good phone company. I have been a customer for over 10 years, but really with Sprint before the takeover, they have gotten too big to care about their customers. I was promised a 10.00 discount on my bill for 6 months for being a loyal customer. I have called them the last 4 months asking when I get the discount because each month I get billed in full. Today I was told by their representative Amy, that I received a loyalty discount a few years back, a customer only gets that loyalty discount once in a lifetime, I don't have a right to a customer loyalty discount again. I do owe 125.00 on a phone I got almost 2 years ago, so I will pay that off and find a company that appreciates their customers. Good Bye T Mobile. What they are pushing is their Home WiFi, well after this I recommend for every one to stay away from this company.

I said, really, for 3 months they have been updating the cell towers? How much longer until I have stable internet? He didn't have a time frame.

Company is greedy and sucks. They will get what's coming to them!!!

Sell reps are crooks, they're based off commission. Tell you one thing, charge you another. You call in, spend 15 hours on the phone for days constantly having to call back. Get hung up on giving the runaround. Miscreate accounts, have to go to corporate stores to rectify accounts. Then never see what corporate stores representative signed you up for. They just do it and you're supposed to live with it. Took 2 months to get signed in to the T-Life app to even figure out with representatives how screwed you are. Then the beat All you're told you don't get to upgrade from your junk phone. You just got from them, they'll credit you forty dollars, for the phone and you can pay for a new one and start a new twenty four month contract.

They normally say don’t believe people in the comments because of rage bait but honestly they’re horrible. I really regret dealing with T-Mobile.

I switched to T-Mobile in January 2027 because of the promotion for the Pixel 9 Pro. While I was signing up over the phone, the customer service representative told me I would also receive a free pair of earbuds. When I received my first bill, I was charged for both the phone and the earbuds. I called T-Mobile and explained the issue. After spending about an hour on the phone trying to get the promotion honored, I was finally assured that it would be.

Jase at T-Mobile in Costco in Murfreesboro, Tn is the most knowledgeable and reliable customer service representative. I was given his number if, I had any questions and he has always answered my questions and helped. My price rate is cut in half with T-Mobile. Verizon was ripping me off. He was very kind and respectful and goes the extra mile to help …

I've was a US Cellular customer for 28 years. T-Mobile took over and I changed SIM cards, spent hours on the phone upgrading and still keep getting service disruption warnings! So no worries, when I lose service from T-Mobile, I will find my next LONG TERM cellular service provider! Thank you for the warning! ⚠️

Had an updating problem with my iPhone 16 and after spending a couple hours online I stopped at the Brookings location. After a few minutes of analyzing the problem, it was solved. Thanks to the two Jacks!

Extremely frustrating customer service experience. I specifically requested a prepaid plan without ongoing automatic renewal, yet I was charged for two additional months after leaving the United States. The SIM card was kept in a drawer, and the line was not being used. When I inserted the SIM only to access my account and cancel the service, I could not even receive T-Mobile’s verification code. This left me unable to log in and cancel the line myself. The most recent prepaid renewal had been charged only two days earlier, and I had not used the service at all during that billing period, yet they still refused to refund it. It took a very long chat, multiple explanations, and repeated requests just to cancel the line and prevent further charges.

First, when we switched from Cricket, they were awesome with internet and phone service; now we have dropped calls and shoddy internet service, meaning unable to watch anything from start to finish in one sitting. As for the phone calls too many dropped calls for the price we are paying. Deliver what you promised is what we need. Otherwise, you are just like every other fly-by-night! Fix please.

The T-Mobile transition from US Cellular has been THE WORST. We were loyal customers for 30 years with US Cellular and NEVER had an issue….The switch has left us with no reception in our house, repeated dropped calls, 1 phone they won’t unlock (but 4 others on our plan are unlocked). We paid $1400 to pay off the phones they required you to finance with them …. And now 10 calls and 4 visits to the retail store later only to be told they can’t help because we did not remain with T-Mobile for 40 days before we left them…

The Representatives hang up on you instead of helping you resolve a problem. I've been trying to resolve a problem with my bill for 7 hours. I would never recommend T-Mobile.

I HATE T-MOBILE SO MUCH! The company needs to buy more towers so that everyone can have more bars, the customer service representatives on the phone barely understand English and they struggle to speak it also! There is always a language barrier! I can’t wait to run away far away from T-Mobile! The service is horrible! Very expensive! And the people are airheads.