T-Mobile Reviews

We have been with T-Mobile for 24 years. I am a senior veteran on social security. When they recently raised my rates 17%. I called customer service and was given the most rude reply from any representative ever. Customer service was the original reason we chose T-Mobile and then this. Social security did not give me a 17% raise and I don't need the benefactors of their 17% raise to offer a snotty reply to my questioning their price increase. Too bad T-Mobile has lost its mojo. They just lost 3 customers of 24 years.

What in the world is happening to T-Mobile? It used to be a company with great customer service response. Now you have to hold on for hours to speak with an agent. If you are lucky to speak to one, you are misguided with wrong information, especially from those in Thailand, Philippines, India etc. I recently had the worst t-mobile experience when I called simply to get a return label. After holding on for 2 to 3.5 hours on 4 different occasions, I ended up taking my return device to one of the stores. Is T-Mobile trying to save money at the cost of losing customers? I have been with the company for over 18 years and strongly thinking about switching to another phone provider. I know a lot of customers who are also seriously thinking about switching as well. T-Mobile needs to re-evaluate its customers assistance response time as soon as possible before the company loses good customers to other providers.

Worst company ever, they charge what they want, they get payments and lose them till you make payment in store then magically find the first payment. When you leave them they do not refund your money. Found a reliable company in AT&T

I was sold that the T-mobile coverage at home Mckinney TX will be great (compared to my previous carrier + cell booster). That turned out to be false. Dropped calls are happening which is becoming a serious concern. I have good wifi at home and the wifi calling is enabled on the phoned, however, this does not fix the issue of connectivity gaps in the house. Ideally, they need to support a signal booster for situations like this.

I’ve had my phone for over 10 years with minimal issues. It would not take a charge. T-Mobile on Telegraph Rd in Monroe took great care of me. They ordered me a phone on my warranty. Ryan was so kind and was very efficient and patient transferring all of my data from my old phone over to my new phone. It’s employees like Ryan that encourage people to continue with T Mobile services and products.

I have been with T-Mobile since I left Xfinity and I must say concerning the service, they are worse than Xfinity. If you live on the Northside of Chicago, don't waste your time. T-Mobile doesn't have enough towers to support their regular consumers. I was told by a customer service representative that when more internet service is needed for the businesses that their company serves on the Northside, they pull service from regular consumers to oblige the businesses. Not only that, every plane, train, or emergency vehicle, that comes through the neighborhood cuts the internet service off. I go to school online. I have missed whole classes because of T-Mobile jacked up service. But here's the irony, they stick their hands in my account every month and retrieve their money on time, yet, I can't use my internet. This has to stop. I want to be compensated for all of the time I have been inconvenienced.

T-mobile activated an account then asked for my pin which I did not know. Never got the phone service. Now they are charging me activation fee and monthly bill. Called, asked to speak to supervisor, the rep said, "Sorry you can't speak to supervisor and said that I have to pay the bill otherwise it will go to collection. I am sick of these big corporations that think they can just charge customers when I never got their phone service because I couldn't verify my pin. Getting them on the phone is like 2 days process. Stay away from TMobile. Worse service.

I am a T-Mobile customer. Had a question about an app on cell phone, went to T Mobile store at 120 Aerenson Dr Milford, DE (store number 4SBN), spoke with Ansley P. who was able to resolve the issue within minutes. He was respectful and courteous. Really appreciate his assist.

My phone started dropping calls on Oct 24, soon I couldn't make any phone calls. I went into T-Mobile on Oct 25th, because I was traveling and needed my phone. One service rep said it needed a Sim card, the other no just a reset. So my phone was reset. I continue on my trip with no cell service!!! I get back from my trip and go into T mobile Oct 1 or 2nd. The T mobile rep brushed aside my explanations and INSISTED nothing was wrong with my phone. She was extremely smug that she was correct and nothing was done to my phone. This was at the Southport, Emerson Road, Indianapolis location. I then go back in on Oct 5th. The rep, David was excellent and professional. He replaced the E Sim card but as soon as I drove off, I couldn't make phone calls.

I had Metro PCS for over ten years no problems and when T-Mobile came on I get double charged and when my bill is paid they shut my service off saying they didn't get a payment even though my bank verified it to them and they argued with them and even hung the phone up on me. This happened Saturday 10/03/2026.

Horrible customer service… Returned internet equipment and they say they didn’t receive it… I took it to the local store personally!!!! Now they are turning this $250 bill to collections.

Been with T Mobile for over 20 years. Got sick of dealing with customer service. So I move my lines over to another carrier. Did this on June, cancelled my service on June 16th. T mobile continues to bill me 93.00 dollars a month have gone in 4 times to get it cancelled. They say it’s cancelled. The next month a bill for 93.00. I will never go back to this fraud of a company again. The only good thing was the service guy at the store who called the service department out.

T-Mobile support staff are very disrespectful- I just joined a few months ago and we wanted to drop them- internet kept dropping, delays with trying to access apps- called T-mobile support and it’s a scam- they locked us in because we bought their phones- we said we will give them back, ATT said they would pay them off for us once we signed on with them- do not sign on with t-mobile. It’s a huge scam and they lock you in for two years.

Switched to a different carrier, cancelled my account with T-Mobile two months ago and still getting charged. 30-minute waits on the phone, only for them to hang up on me. Asking for cancellation confirmation is impossible. Will continue to write negative reviews until T-Mobile decides to stop charging me for a service that I have not been using for more than sixty days now. DO NOT RECOMMEND!!!

Wendy at the lodi Ca office was fantastic. I'm not too tech savvy so she explained everything about the wifi I wanted, then promptly proceeded to set my phone up then totally set wifi up to where I only had to plug in at home. She was so friendly, professional, and helpful. This is why I've had T-mobile for years and will continue. Wendy is great!!!

I'd give them zero stars if it was an option. Lost my phone over 3 months ago and haven't been able to buy a new one because I don't have the pin # for the account, so I had to go into a T-Mobile store to validate my identity. I've been in the hospital these 3 months and couldn't go into a location. I finally got out and go to a store, but they don't have the phone I want in stock, so I decided to buy it online. Get home but can't buy one because they need to send a code to my device but I DON'T HAVE A DEVICE! I called and had to try to validate my ID again, but I'm using a T-Mobile prepaid phone, and the links they send won't work. I'm finished with them, and I've been a loyal customer for 25-30 years. I told the last person I spoke to that battling T-Mobile was worse than battling breast cancer.

I have to say my attempt to switch from Verizon to T-Mobile turned out to be one of the biggest mistakes and wastes of my time in the history of my existence here on earth. The lure of a lower bill for someone over 55 and the ability to connect via satellite were what had me thinking T-Mobile would be a good idea. I cannot express how wrong that proved to be! During the first attempt to port over the phone numbers for my wife and me, human error on T-Mobile's end prevented a smooth transition. The Customer Service Rep typed two numbers in the wrong order and sent me on a wild goose chase until another CSR diagnosed the problem. The activation to the new carrier was restarted. Still, hours later, no service.

I was offered a new phone for being a customer for many years. I only had to pay the taxes and paid off the previous phone in promo. I did and the phone was sent. Now they want to charge me almost 40 per month because my plan does not qualify. What way to lie and trick a good customer. I am changing carrier after 20+ years.

After being a 7 year customer our T-mobile SIM cards were hacked on the same day. We received great service at store trying to help us but the internal T-Mobile fraud team abandoned us. After fighting through id theft and receiving zero assistance from T-Mobile, we made difficult decision to move to ATT. Even when canceling service they offered nothing in terms of discount or service to try and keep our business. Easy to sell phones but it is service and security that keep good customers.

My experience with T-Mobile has been a disaster. Run, Run, Run away. The 5g equipment is problematic. The customer service is terrible. I have lost more hours than I can count trouble shooting. I am terminating as I have had enough and have gone back to Verizon. T-Mobile lies, is incompetent and will make your life a living hell if you wish to use it for business purposes or any purpose for that matter. I have lost hours and hours of precious time. Demanded an on site visit by a tech person. It never happened.

Got a bill from T-mobile with a telephone number I never applied or requested. Must be a fraud.

So many lies and hidden charges. Been with them 8 years and asked to drop my elderly parents to a lesser plan so they dropped all four devices to that plan because you have to pay for all four lines at the max plan. My bill is 300 a month. I tried cutting services not being used by my elderly parents and now my college student and myself are out. I will be ending services and am on hold right now for 30 minutes in order to do so. They read from a script and don’t understand the English language so that’s another barrier. Don’t do this because you will get a free device and free services that are actually on your bill. I was too busy raising a kid alone and now that he is in college and I have time to review… just don’t do it unless it’s your only option.

Tmobile is the worst company. I've been with them for 3 years and I had a very bad experience when my son decided to open his own account. This company never transferred his number to his new account and they never disconnected it from mine. He was paying a whole year for an inactive line and I was paying him for his phone for a whole year without me knowing and now that I want a refund me the money and no one can help me.

Cancelled them yet they still pulled the next month's bill out of my account for AFTER they were cancelled. Currently challenging it with my bank and if needed will take it to small claims. Garbage company.

The worst customer service, they seem like they are helping but every time I talk to them for 45 mins on the phone and same errors in billing happen over over again. Their pricing is lower but it's not worth it to deal with these people, go somewhere else. It's been a nightmare working with these people on the phone.

I am writing this review to recognize the great customer service I received from Ryan. I forgot my pin and it took almost 5 hours to have the pin reset. Through all of the outrageous steps I had to be subjected to, Ryan always checked with me to make sure I was being helped. Ryan is the only good part of my arduous trip through TMobile's processes. I have been approved for employment and other things with much less scrutiny than the ridiculous amount of time and requirements that TMobile subjected me to today. I only wanted to pay my bill, due today and T Mobile wanted to pass a bill in Congress before resetting my pin. Pathetic display of minus zero customer service... except for the competence of Ryan.

Customer service via phone is horrendously long & not efficient. I was on hold 30 minutes and then an additional 15 minutes waiting for a supervisor and we spoke for a few minutes. Said I had to go to a store to confirm my id even though they had my ss#, dl#, credit card where they charge me… but could not verify me on the phone. The supervisor was on the phone and I was in the store waiting in line… The supervisor knew I was waiting on the phone and I answered her when she asked me and she was supposedly waiting to speak with them… She hung up on me and did not call me back!!! No decency nor professionalism!!! I called back and would not leave the store because the agent on the phone was the only way to cancel my phone lines again…. That I had already called the previous month to do.

I had T-mobile internet for a year, had constant problem with them receiving payment. Service interrupted at least twice with me trying to set up automated service that didn’t work until about 4 months into it. When I cancelled my account I kept getting bills from them. I called 4 times tried to get it clarified and even paid 2 extra months trying to get it resolved, 3 months later still trying to get it resolved. They claim one payments got reversed by my bank. Called back I used a different credit card and a month later they say my payment got reversed. I tried coming to the store in person trying to pay with cash to ensure it did not get reversed and they say 2 days earlier they sent it to collections to ruin my almost perfect credit. Never, never do business with t-mobile if you can choose another company.

Waited 28 min online for customer care located in the Phillipines!!! Bring customer service back to the United States! Calling because they keep changing/increasing my ‘lifetime’ plan. Guess it was T-Mobile's lifetime on that phone plan not my lifetime!

The phone service is good when compared to other carriers in my area. However do not trust the amount they quote you on the price when you agree to change. I wish someone would have told me this before I switched. I have screen shots of what I was quoted when I switched, and knew that it would beat the price of my current carrier. My bill was around $60 more the first month, and I called and they changed my bill accordingly. The second month it was around $26 more than the original quote, and the only way I could get my bill back down was to change my account. They blamed it on my local taxes and fees. Any company that wants to stay in business should not change what you were quoted when you agreed to switch. They say they won’t go up in 5 years. They went up before my second bill was due.

My service was inconsistent upon opening an account. I had to call this company due to service not working within 3 days of opening the account. They ran test and informed me a new box was needed as there was an issue with the one they provided me. They shipped the new box to an address I never heard of and was not on my license nor did I provide, then told me to call the shipping company they used and figure it out. I engage clients online and my service disconnects, which is dangerous due to my profession.

I've had T-Mobile for almost 10 years. I called in August to add data to my 4 lines. I was told it would cost me only $ 5 a line more. Well my bill went up DOUBLE and 16 calls later I was so fed up I switched my plan back to talk and text as T-Mobile couldn't get it right. I have a promotion with a phone I bought so I am locked into that promotion for 8 more months. After that I will definitely be switching carriers. Honestly, I don't think T-Mobile has competent employees being it took so many calls and they still couldn't figure it out. Over the years I recommended many people to T-Mobile, but not any more!

Was a T-MOBILE customer for over 15 years and when I ported out I was 3 days into new cycle and used 125 minutes of Talk and 67 messages. Because I used 3 Days of their service they charges me a full bill cycle of $160 even after the Employees of the store I visited Told me I would only be pro-rated for the 3 days! What a Complete RIP OFF and no customer service, I got BLAH BLAH BLAH, policy BS. I could understand if it was even half a month but this was 125 Minutes & 67 messages. I will never be a T-MOBILE customer again. THIEVES.

I paid for an extra 6 GB for my phone. Cost $15. I had no problem with that but because my billing cycle started the next day I lost all six gigabytes because I didn't complete it before my billing cycle ended. I didn't know this and the point is they said, "We explain this to everybody who wants to order it" so my point being made is it wasn't explained and they took it away from me. I asked him to replace it cuz it was never used and they said because my billing cycle started over I lose it automatically. This is not how you do . T-Mobile's a disgrace to Seattle Washington. This home base. They suck.

I ported my T-Mobile service to another carrier on August 1, 2026. Before leaving, T-Mobile adjusted my final bill to $4.67, which I paid in full on August 13. I have confirmation of that payment. Despite this, T-Mobile later generated another $55.20 charge for service after I had already ported my number out and the account had been canceled. I disputed the charge and followed T-Mobile's instructions to dispute the payment with my bank.

T-Mobile is a wonderful service plan I have but to one of the workers who help the most needs to be recognized my health and eye sight is in bad condition and when I say Shantell ** who work for them and I apologize first name may be spelled incorrectly. But she was extremely helpful and answered all questions and had patience and solved my problem. This world could use more helpful people like her..!!

I was blatantly misled by both T‑Mobile and Costco’s wireless reps. I was promised $150 per line and $400 per device for porting in — all supposedly delivered 14 weeks after activation. That deadline passed in early August, and nothing was honored. Since switching, I’ve dealt with constant overbilling, faulty equipment, and monthly 90‑minute calls where agents lie, contradict each other, laugh, hang up, and pass me around with zero accountability. This is false advertising, poor training, and predatory sales behavior. I’ve been given the runaround for months, and no one will fix the issue or honor the rebates I was promised. Completely unacceptable.

Never had an issue until I left them after almost 30yrs of service. Keep billing me for a line I canceled months ago and when I call, they continuously tell me I don’t have a balance but yet keep sending me a bill and charging late fees. The supervisor I talked to tonight wouldn't listen and kept talking over me. So unprofessional and so rude and sadly this company will get more of my money out of convenience for not having to deal with them anymore.

I opened a T-Mobile Internet account for my daughter’s use during a contract in South Dakota. This account was always prepaid with a credit prior to calling to close the account end of June 2026. During our phone call, we gave the customer service rep the phone number written on the bottom of the mobile Internet tower. We were told that since the account had a credit on it, we would receive either a refund or final bill once the bill had adjusted to the end of the period. We never received any further communication until I received a report that the service was pending disconnection.

Almost five years of low-grade service, low-grade cell phones, slow or not working internet, phone freezes, videos not loading on Facebook or YouTube, very slow data, never telling the truth about anything you ask them, tower not working in my area, so service is always interrupted. Worst service ever, but send reminder notification about bill payment.

To whom this may concern, I would just like to highlight a representative that had a phenomenal character and skill set in regards to helping me with the transitioning from an android to a iPhone. He was very knowledgeable of my phone and knowledgeable of assisting me with the learning abilities for my new phone, I was very happy and I would recommend anyone who needs a new phone service. Please come to the store where Q works in the Chesterfield location. This is the spelling of his name Quaryon **. He’s such a great salesman. Thank you..

It’s frustrating; I’ve been with this company for 11 years. In March, they swapped my internet box for a new one. I had to return the old box, and I did. But In May, I was hit with a charge of over $700. When I called to ask about the charge, they claimed they hadn't received the box—even though I was able to verify via the tracking number that they *had* received it, along with the name of the person who signed for it. They saw this too, so they promised me a credit—which never happened. I called again in June, and they told me the credit would show up in three months. So, I waited the three months, but I never received anything. I called back, and of course, the tracking number was no longer active.

I only gave T-Mobile 1 star because 0 was not an option. I has US Cellular for decades and since T-Mobile has taken them over, my service is terrible and they the worst customer service of anyone I have ever dealt with. Their billing debt is inept and they most unhelpful people online ever. They need to be honest in their advertisements and say they are America's worst network.

I was promised a $1600 ($800 each phone) discount on the purchase of 2 new iPhones 17’s. I purchased the iPhone’s online and paid in full. I waited a couple of months and did not see the discount reflected on my monthly bill. I called customer service and they told me the discount would be reflected in the next bill. I waited a couple more months and it still was not reflected. I called again and I was again told it would be reflected in the next billing cycle. I waited another couple of months and the discount still was not given. I called customer service 6 months after the iPhone purchase and they then said that the discount is not valid because I paid for the phones in full. I was also told that they did not have any record of my previous phone calls. I was lied to on multiple occasions. I will never use their service again.

Tmobile I am very pissed off because I'm trying to take care of business. The t life is crap. I need to talk to a human being. I'm seriously considering leaving Tmobile. Angry is an understatement. I don't have money to give away. NOT HAPPY WITH THE WAY YOU ALL ARE OPERATING!!!

If I could give this company a big fat 0 I would. Not that they pay attention to these reviews but hopefully as a consumer people will stay away from them because of it. I went to upgrade my phone with them and my old phone had a crack in the glass. I looked up THEIR guidelines which stated that a crack in the glass does not qualify it from a promotional upgrade. I went to the T-mobile store close to me (big mistake, do not go to the stores, they don't know what they are doing) and the representative there told me also that the crack in the glass was not big deal as long as the rest of the phone was working properly which it was. Lo and behold I am not being charged $17 a month for a phone I was supposed to get for free. I spent 3 hours dealing with customer service representatives. The First I contacted 2 weeks ago, she could barely speak English go figure, and I was told I would get a call on the 24th of September. Nothing, crickets.

Maria ** has the most patience of any person I’ve ever talked to on the phone. This old bag called complaining about the high bill after buying a phone. Let’s just say I had lots of questions and she had the answers. She was very kind and polite throughout the call. Also, it matters what time of day you call. I called in the morning time and it was a 30 minute wait to talk to somebody. I called right after lunch and was connected immediately.

Went to T-Mobile store in Binghamton NY that is located in a plaza with Price Shopper. Talked with Rocko who was good at first, answered questions for both internet and phone, gave a price and started the paperwork. Asked about any other charges or hidden fees and he said NO! Time to pay, the numbers that came up were over 200 more then what he said. He tried to explain it was for set up and activating the account. So I asked why he did not mention this prior when asked, he stated he forgot (AND THIS IS A MANAGER??) Said NO THANK YOU as I don't go for the bait and switch game -- left the store... Too bad too because was looking to get rid of Spectrum!!!

They do nothing but lie. They constantly raise your bill every single month. I have to call because my bill is supposed to be 289 and never yet has it been that price for 4 months now.

They are liars and thieves. Charged me for services that I never signed up for.

Horrible company all around. Customer service is worse than Xfinity and that is borderline impressive to be that bad. I had a 5 year price guarantee and they raised it 10 months into a 2 year contract. 45 minutes on the phone with a clown telling me they "grandfathered" the plan I was on and the $6 increase was for a plan I didn't sign up for. The guarantee was mentioned several times. I don't think they know what the word means.

I have been a loyal T-Mobile customer for more than 20 years, and one of the biggest reasons I have remained with T-Mobile is the quality of the people who represent the company. I want to especially recognize Charlies, Niko, and Karly at T-Mobile Store 8321. They are outstanding examples of what exceptional customer service should look like. They are knowledgeable, patient, solution-oriented, and genuinely committed to helping customers with whatever challenges they may be experiencing.

I bought my Galaxy phone from T-Mobile 4 months ago. I was never told the phone was gonna be well over 230 if I canceled. I tried to speak to a manager there and was told all companies charge you for their phones. No they don't and I did correct him and let him know. Cricket does not do that. He tried to backpedal and say that they're the exception. I told them I felt like I was lied to and scammed because the salesperson never told me this about the. The only thing he could tell me was that it was in the fine print. Buyer beware. Stay away from t-mobile. This is how they get rich, they lie and cheat and scam, you out of your heart, earn money. The storefront I had problems with was t-mobile in Wake Forest on Main Street.

Forced me to merge plans, and then took away my primary access to the account before us cellular merged. And then the representative would literally be like "I can't hear you" and kept asking me to do things on my phone, even though every single time she told me to do something - it required me to go on speaker, and then my service would drop again.

After nearly 30 years as a T-Mobile customer, this is how my relationship with the company ended when I decided to leave. A little over a year ago, I decided to move my phone service from T-Mobile to Xfinity because I was paying roughly twice as much for what I considered a comparable plan. What should have been a relatively simple number-porting process turned into an unnecessarily frustrating ordeal.

I regret ever having T mobile. We cancelled our service and transferred to verizon; Somehow, T mobile took my teenage daughter's email and was sending her bills for a new number they assigned to her phone without letting us know! We finally were contacted by a collection agency because we were not paying for the service we didn't know was somehow activated. I had to make multiple phone calls and personally visit several stores for this to be corrected and when I thought it was, I received a past due bill in the mail! I called and they said this was a mistake and they credited me again and said I could finally wash my hands off t mobile. Then, I get another past due bill in the mail! Mind you, these also have late fees tied to them because they decided to send bills to a minor's address and not the person with the name on the account they opened.

My husband changed our business plan from Verizon to T-Mobile. I do not have any problems with my phone, my husband's phone is having a problem with voicemail with his personal line and business line. He isn't getting messages and he made a message and half of the time it's not using his message. He went to the store 15 times, tried to call customer service with no help, he may be losing business with no help. Should we go back to Verizon??

In my opinion, T-Mobile become a money pit with a horrible customer service. I have been a T-Mobile customer for more than 10 years, and after they almost doubled the cost of the monthly premium I had to move away to another provider. Once that happened they continue to charge me while I was no longer their customer. When I called the customer service I had a horrible experience. every call I made had a 30 minutes wait time, after which I had to talk to a front end customer service for 30 minutes, who then moved me to the back end for another 30-40 minutes conversation.

The customer service is terrible, especially María's (ID **); she didn't offer any solution and basically told me to leave T-Mobile. She didn't offer any solution; we’re going to leave this company. As a supervisor, she ought to be friendlier, but they hold mediocre positions and act like they're the company presidents.

I got the Razr phone! It's horrible. It gets hot if it's on too long & it got a dot on it from folding (not my fault). I have insurance but they want me to pay 100 bucks. They're sleazy. I'd never get anything from them again. Disgusting customer service!!!

I just want to say that if I could give T-Mobile's customer service in less than a star, I would. We canceled with T-Mobile because everything was just not great with them and we went to Verizon. Everything has been fantastic with Verizon. No hidden fees, no changing of my plan. But twice now t-mobile has taken out the final payment for our old plan, which the first payment was fine. We still owe it, but not the second payment. Now when we're trying to get it reversed, they're telling us that the security code that we use and we always use the same security code. And we have for the last twenty years that my husband and I have been married so that we never forget it. They're refusing to refund the money. They're saying our security code is not valid. I highly advise no one go with t-mobile. Highly sketchy business.

I am a military spouse, and I am frustrated with T-Mobile regarding their failure to honor a legal Power of Attorney (POA) and their discriminatory, inflexible policies toward active-duty military families experiencing a Permanent Change of Station (PCS) or geographic separation. My husband is active-duty military and is currently stationed in Virginia, preparing our home for sale, while I am residing in Idaho with our minor children. Because we are managing our household from two different states, my husband executed a legal Power of Attorney granting me full authority to manage financial transactions and utility accounts, including our wireless service.

After visiting 3 T-Mobile stores I have to say not one answer was the same. No help was given except when the employee told me Pandora was going into my play list delete my very good taste in music..IDC how you part your stores but the answer should be the same as your name is T-Mobile. No stars.

After more than 21 years as a T-Mobile customer, I can honestly say that the level of customer service has declined dramatically. For the past six months, I have experienced nothing but frustration, misinformation, and broken promises. Every time I call customer service, I am told the same thing: "A supervisor is unavailable right now and will call you back within an hour." Unfortunately, that callback never comes. After hearing the same story repeatedly for six months, it's hard not to feel that customers are simply being given scripted responses instead of real solutions.

I have been a T-Mobile customer for almost 23 years, with four lines and an excellent payment history. I have consistently paid my bills on time and have given T-Mobile my business for more than two decades. Recently, I contacted T-Mobile about upgrading all four of my phones. All four phones are completely paid off, and I was willing to pay the taxes and fees upfront. After almost 23 years of loyalty, I expected T-Mobile to make a serious effort to keep a long-term customer. Instead, T-Mobile refused to offer me four phones at no device cost. I understand that T-Mobile has promotions and policies, but after nearly 23 years as a customer, I was extremely disappointed that there was no meaningful loyalty offer for someone with my history.

If I could give them a -100 I would. They, charged me for equipment that I turned in once I changed services to Verizon! Charged me for tablets that I never had, they were going to charge me for the phone I had already paid off! They just tried to get me to pay them more $$$ even though I cancelled this in July and paid off the phone. DON'T EVER LET THEM TALK YOU INTO A SERVICE! They rip you off and bill you for things you never even had,

Store in Tulsa, Ok 101st and Memorial. Had 4 problems to resolve. Jared was the customer service rep. He quickly solved all the problems. Very efficient, knowledgeable, friendly and professional. Thank you Jared!

I have been a T-Mobile customer for 11 years. Very loyal. I called couple of days ago. The customer service rep stated they promise to provide a service and send an email. Waited a day. Nothing. I was also promised that the account inability to reach problem will be resolved in 24 hours. Nothing happened after 24 hours. Still blocked saying call customer service. Called again. ANother rep, totally unaware of what's going on, told the same story, listened totally different story, another promise. ANd one day later nothing happens. when you call it takes 30 minutes wait time. If your app is not working, no chance of texting or chatting. Unbelievable super annoying disgusting customer service.

Keep away from Tmobile. First they will lie about a free LINE. They will lie about the free phone they give you for opening a new LINE. They lie and add additional charges like new headphones you were never informed of only realizing after you received the new phones. Once I called them back to return the headphones because I didn't want a charge of 120 on my entire amount owed, they just ignored me and never sent me the email with the information to return the headphones. Now new charges have emerged and as much as I used to love tmobile, I need to make sure I warn all the working people. Tmobile are a bunch of lying thieves and refuse to send transcripts for the customer. They do not honor their contracts.

T-Mobile is the worst phone service I have ever had. Text won't go through, no one can help at local store with tech issues, customer support is a joke and not much help there either. Have long wait times on phone call or have to get called back. Suddenly phone will not send texts, even after using hours before.

Multiple T-Mobile reps convinced me to wait to claim my $1100 promo for the new iPhone 18 instead of the 17. This promo came after they discontinued the military one plan and made us upgrade. The moment the 18 came out, they rescinded their offer and refused to acknowledge fault. This level of dishonesty is revealing and just unnecessary. I was perfectly happy getting the 17 1100 dollars off but was told time and time again to just wait and get the 18 (it came out a month later). In doing so, they offered no discount, no promotion, not even an “I’m sorry”. Truly astounding poor business practice. Cannot believe we let T-Mobile be a practicing business that flat-out lies.

This started out a really good company in the beginning except now it has become the worst company I have ever dealt with. I'm a senior citizen in the hospital and I need my phone and T-Mobile will not work with me at all. They want to charge me $324. They gouge me every month with reconnect and disconnect fees. It's just ridiculous. I pay my bill every month and they charge me those fees and they just keep adding them on and add them on and now I'm in the hospital and I need my medication. If I pay this phone bill then I can't buy my medication or I can't eat food.

Mislead you on the service fee, should stay with AT&T for home internet and Mint Mobile for cell phone service.

Worst customer service I ever had. I waited over 40 minutes to get a representative and she had a heavy accent; difficult to understand.

I took their TRY US ONE MONTH FREE! What a lie that was!! Service was horrible! I'd call the 611 several times (one even blamed my electric box!!); they would say do this, do that. I'd get disconnected each time. I made the mistake of adding my cell! When the internet would fade out (did very often!) I would have NO cell service at all!!

I am not happy with my new phone - and the whole process. Kind of tricked me online to get a new phone, promised more as they kept. I am so frustrated, that I even don't want to elaborate here. Just for you guys, do not deal with online-ordering. Move your butt to a T-Mobile Shop, what I should have done.

Tmobile is the worst company ever period. They don’t care about helping customers properly and constantly lie. When I first became I customers 4 years ago I was told I’d get 2 free phones along with my discounted service (my work offered discounted service as a perk of working there). I got the phones and they immediately started charging me for the devices with a monthly plan I knew nothing about. They never fixed it and lied to me so I got phones but no promotional credits. I got another new phone and had issues with getting promotional credit they stated I would get again.

Yes they tell you they're going to give you a month free when you first get the phones then they tell they don't tell you it's a 2-year contract. They promise you they were going to your bills going to be $74 and they didn't end up being 96. They give you information to other people on your phone. They lie and tell you they don't have a supervisor that you can speak to, you can't turn your phones in and say you don't want you want to cancel. They tell you got to keep the phones for 2 years or they will put it on your credit report.

T-Mobile kept charging me late fees when I paid on time. Paid high prices with no deals. I am a veteran, 60 years old and was paying 80.00 a month for 1 phone. I went somewhere else.

Now that I post my account they want to charge me one time fees for a couple different things. Not much but it's just the idea of these one-time fees they never mentioned.

I've been with Tmobile for 25yrs and have had some of the worst experiences with the company for the last couple of years with increased bill to poor customer service and nobody following up with the call back.

I want to thank Store manager in ROME GA TIANNA, ZACK and JOHN for helping me today. I had TMobile over 5yrs ago. I am currently with Xfinity. I have an esim with Xfinity but my old physical sim is still in my phone. I accidentally locked that old Tmobile esim and was unable to use my phone for the past 12hrs. I was on the phone with Xfinity customer service rep and they were NO HELP. I went to Tmobile and in less than 15 min she was able to fix the problem (without a PUK) and send me to my carrier to reset my e-sim! HUGE THANK YOU TO THE STAFF IN THE ROME OFFICE! I will be switching back to Tmobile. You guys are awesome!!!

Be aware if you transfer your number to another service out of T-Mobile. Even if you are only in the 2nd day of the billing cycle, they will still charge the full amount and won't prorate the amount and will penalize you for leaving. Just not right.

Horrible, Horrible customer service. They employ bait and switch tactics, luring customers with promotional offers and then hiking prices substantially on actual bills.

I had ordered the all in internet plan and was supposed to get Paramount+ and HULU and no cost and when I tried to activate them they wouldn't work through T-Mobile. They started billing me and I canceled them. I informed T-Mobile of the discrepancy and went through all of their troubleshooting B/S and it all failed or went to dead links. T-Mobile customer service is no help and after a few attempts to get my service corrected with failure they just stopped responding.

I wanted to share my recent experience with T-Mobile as a warning to others. Back in June 2025, T-Mobile offered me a promotion: a new line plus a new iPhone SE for $18/month on a 24-month contract. I double-checked if this was real because a line alone was $25, and the rep confirmed it was correct. However, when my bill arrived, I was charged $43 ($25 line + $18 phone). When I called to cancel and return the phone immediately, the rep admitted it was their mistake. To keep me from canceling, they offered a $20/month credit for 24 months to offset the error. Here’s the trap: The rep said their system could only apply 12 months at a time, so they applied the first 12 months and explicitly instructed me to call back in a year to get the remaining 12 months added.

I switched to T-Mobile from Metro due to the way they treated a long time customer of over 25 years. I chose T-Mobile because there was a promotional offer. The first couple of months of billing were fine based on what I was told when I signed up then my bill went up by almost $80 or so dollars. I called customer service and was told that the promotional offer was supposed to be on one phone only. I told them that I asked them to confirm that the promotional offer would be for tw9 lines. I was bringing over Three lines and they said the max number of lines could only be two.

The absolute worst cell phone privider on earth! JUST STAY AWAY, as they will "gouge you with every conceivable fee imaginable!"

Outstanding service today from Claudio in the T-Mobile store in Tewksbury, MA. He was personable, attentive, asked good questions about the connectivity issue I came in with, didn't treat me like I was stupid about technology (happens sometimes when you're pushing 80 like I am) and he knew what he was doing. Problem fixed in no time. Happy customer.

T-Mobile customer service is completely incompetent. I cancelled our internet service some months ago, but I continue to receive emails suggesting that I owe them money. I have called several times to solve this, but they cannot figure it out. One person just told me to ignore them, but each message indicates there is an increasing penalty. The process of cancelling the account was ridiculous and took three calls to accomplish as the first two did not tell me that I had to return the equipment or how to do this. If they cannot solve this, we will cancel our phone service as well.

I have two accounts. I called up and spoke to their customer service. She totally screwed up my billing. I've called back three times and they have put me on hold and then I had them call me. They returned the calls and each time they returned the calls before I was able to speak to a customer service I was disconnected completely wasting my time. I find that their customer service is inept. I've lost all faith in T-Mobile...

T Mobile Rep. namely Victoria with here working knowledge in all the intricate parts of the mobile phone system in the most proficient way assisted me in resolving a blackout screen problem on my phone in less than an hour and for less than $100. I was on time for work with time to spare for a cup of coffee. I was impressed. Thank you so much Victoria...😃

I have been a Sprint and T-Mobile customer for a very long time. I am not sure what happened but I will be leaving. I switched several phones over from two separate T-Mobile plans into one. At that time they honored all previous promotions which made the majority of the equipment plans. That was fine until almost a year later, then my bill almost doubled as they said they made a mistake and should not have honored the past agreement. After several phone calls the issue has still not been resolved and now this month my bill went up another $35 because they took the promotional plan off of the original phone that I had... They have started taking advantage of their loyal customers all while their customer service quality has drastically hit a new low. Steer clear of T-Mobile, even if the original price is good, they will take advantage of you and can not be trusted.

If I could provide a negative star review I would. Two users on my account went to a local retail store to upgrade their phones and were not provided complete information regarding the offered upgrade promotion. Additional lines were added without full disclosure. This resulted in several months of trying to straighten out my account. As of today, at least three months later and multiple phone calls, what I was told would appear on my account apparently is not an option. I no longer trust T-Mobile to stand by the products/offers they advertise.

Waited 30mins to be hung up on after he made sure I was calling about the internet service.

I’m done with Tmobile after 7 yrs of being a loyal customer! It’s a long story but a salesperson added a line to my plan without my knowledge when I went to upgrade a phone. This triggered multiples issues such as being kicked off my cheaper plan. After tech worked on disconnecting the new line I brought my device in the store for the trade in. There was nothing wrong with but tmobile is denying me credit for it because they the promo is for the line I never ordered! They will not give me my phone back and I have to pay full price for the new phone. I’m switching companies!

Absolutely horrible horrible customer service you cannot get a hold of a manager. They protect the managers. I’ve tried four times. You cannot get a hold of manager and they are illegally illegally taking money out of my account without permission on the day that they said they would not so good luck to anybody that’s on T-Mobile.

I am a current “customer” by way of deceitful contract.. this phone company, customer service and contract are HORRIBLE. They lie to you to get a signature and lock you in so they can do what they please. Screw you over with crappy service, and even worse customer service. Constantly change/raise prices. I CANNOT WAIT until my contract is up so I can ditch this crappy company.

Living in Maine's Moosehead Lake area, ever since t mobile took over US Cellular my service is absolutely awful, when I open something to look at, the window takes up to 5 min to open. My radio stations I listen to buffer constantly. Apps get removed. Seriously looking at patriot mobile. T-Mobile absolutely is awful, sucks.

Thank you, Todd at the store on Marketplace and Park Avenue. You did a wonderful job helping me very quick painless, really enjoyed your conversation. Your customer service was absolutely phenomenal. You represent the store very, very well. And thank you so much for making this easy and painless for me, I was desperate and you really came to the rescue. Todd is a good representation for T-Mobile.

Horrible. I left the service today after 20+ years - unreliable, outsourcing is the worst, retired plans without notification, forced migration, price hikes against rate lock in agreement. This company is being investigated by the FCC and has the worst customer service rating and the highest cancelation rates.

I had the most amazing experience while visiting the Tanger location in Cane Ridge thanks to Aya. I was having an issue with my phone and was concerned that my children were not able to reach me. She was so attentive and professional. She went above and beyond to assist me and for that my children and I are very appreciative. In a world where customer service is on an epic decline, you need more agents like Aya.

I had a T-Mobile account for over 20 years, and have been a loyal customer. In the past, I would have given them 5 stars, and raved about them. There was a reason I never shopped around, because they were a great company to do business with. That was until their new CEO showed up and put profit above all. I put up with a lot from T-Mobile because they promised to never raise my rates, and offered a fair value. Their service wasn't great, and in fact - it basically didn't work in my house at all. I barely used my phone, and used only WIFI calling at home, so really, I was paying them nearly 100.00/month for practically nothing. One month, they raised my rates 10.00/month, which they blamed on "rising costs and inflation". I was slightly annoyed by that, but the friction of leaving felt insurmountable.

Poor excuse of a network, service, absolutely everything. False advertisement constant billing issues they never listen to your concerns. Worst company I have ever been with. Avoid and stay away!!!

Horrible customer service, never resolved any of the issues with billing. Never received promotion gift cards for transferring our numbers from Verizon. Was suppose to get $1600. Never happened! Major billing issues. They don't want you to speak to a rep so you get stuck in the automated system. I have emailed corporate and reported them to FCC and BBB and still no response! Unbelievable. The worst cellphone provider. Our service sucked and my son's phone Never worked properly which is a safety issue and I was paying extra for a service to track that couldn't be used. T-Mobile used to be a good company but now it is garbage. Don't switch don't waste your time unless you love to sit on the phone for hours trying to resolve billing issues that never get resolved! Now we can't even get a pin # to transfer my son's phone number to another service because tmobile screwed up. N.

WORST CUSTOMER SERVICE EVER! I called after being a customer for over 15 years and was told I was eligible for a promotion to get new phones AND my bill would go down. I repeated over and over.. No increase in my bill? The associate confirmed, "correct... your bill will go down". Seven months it is going on where my bill has been DOUBLE what I was paying. I've called seven times and had supervisors escalate twice and NOTHING. I was promised 3 call backs. Never received one call back. The supervisors GELO (Angelo) and Reign along with all the T-mobile staff a training in customer service. It is disappointing and completely UNACCEPTABLE that their staff doesn't follow-thru on their word and don't know what promotions go with what plans. Do better T-Mobile. You lost a long standing customer.

Been a T-Mobile customer before T-Mobile got big. Turned in two 12's for two 17's. Was promised by Rachel and the promised again by McKenzie that there would be no change in my current bill! Guess what? My bill changed! Now T-Mobile is back tracking (lying) about what we were told. Fascinating that Louis in ALBQ. told us every call was recorded through AI. If that is true, then replay the AI tapes and end the lies! Just because it was said, doesn't mean it's true!

Had auto pay set up. Tried to change debit card numbers. The website was down. So I went to the store. To get it set up. They could not help. So then my service gets shut off. Tried switching to another company. Could not get a transfer pin from mobile. Finally after 4 hours I was able to pay my bill. Then magically I could get a transfer pin. And I would lose the money I just paid. Just amazing.

When first signed up 10 years ago for the Magenta 55plan was told that the price would never increase. Lo and behold they try to get around that by discontinuing plan. They move you to another plan that was $22 more per month. Fine, we switched as we are a limited income family. Now they continue to take money from account and just seem to get run around when you speak to representative. T-Mobile has gotten too big and forget the past customers that largely got them to where they are. T-Mobile was wonderful for a number of years but no more...

My concern is regarding the treatment of my 87-year-old mother at the T-Mobile store on Victory Boulevard in Portsmouth, Virginia. As an elderly customer with limited understanding of technology and cell phone plans, she relied on the employee, Jada, to clearly explain what she was agreeing to and the financial obligations involved. During our first visit, Jada failed to clearly explain the cost and two-year commitment associated with a second phone. My mother did not understand that she was committing herself to paying for a second device that she does not need. Even more concerning, my mother requested a printed copy of the transaction several times, yet Jada failed to provide one. An elderly customer should never have to repeatedly ask for documentation explaining a transaction involving a long-term financial commitment.

This was the most horrible experience I have ever had! The walls are thin, the staff is rude. We tried to talk to a manager and they said to call because she wasn’t there. Every time we called after that they hung up on us!

After 12 years of being a customer they lied to me and took my cell in exchange for a new and at the end they stole my cell and charge me full price for the new one, I called every month for a year and only promise to fix the issue but they never did and at the end they told me it was my problem for not record the original conversation

I decided to stay with CC and a phone I knew how to use. Took their fancy Razor to a store 42 miles away after 5 phone calls to customer service of which they hung up on me 3 times. The people at the store were nice and helpful but this is what made me mad. They then charged me a $75 restocking fee as they threw the box away and put the phone in a drawer.

When I signed up with Nemo of T-Mobile back on Jun. 14, 2025, I agreed to the Experience More plan. It was for 5 lines for $160, plus $25 more if not on auto-pay; totaling $185. I have NEVER received a bill for the $185 promised amount, ALWAYS MUCH more!! For 5 months, I was charged for a phone that T-Mobile WAS NOT suppose to port over!! They finally stopped charging for that phone when they saw it had no charges on that line, but they still have that number on my account in error, for a different phone that I actually have!! I was also told I would receive up to an $800 rebate per phone with the Keep and Switch program. I DID NOT receive all of the rebates I was due, because two different departments were fighting over who should issue me the rebates!

Let's just say the phone itself making calls, receiving calls, texts, emails all work fine, which is what you expect to work when you're using a network. The problem lies is in the customer service. There's no consistency. There's no one place where you can go to get your problems fixed and questions answered. If you get a phone from a authorized retailer, you have to go to that authorized retailer which is an inconvenience to the customer. The main flagship store can't do anything which makes no sense. Then why are your main flagship store and the prices are inconsistent. It's really expensive for a family.

I ended service with them after being a loyal customer for more than 10 years because I wasn’t getting phone calls and my voicemail was not picking up and I was missing very important calls and they were “going to fix it“ and never did so. I switched carriers, and when I called to make sure that I wasn’t going to be billed anymore, I have a conversation with a representative who told me that I could get $40 returned back to me because of the poor service that I had received. After multiple phone calls with multiple agents, I found out today that I’m not eligible for what they promised me, and I’m grateful that I am no longer a T-Mobile customer and never will be again, and will not recommend them to anybody.

I had to ask the representative if he/she was AI. That's how robotic it sounded. Eventually, I think I figured out that he/she using a voice over is which is why it sounded so robotic - really for customer service - wow might as well use AI because Then I can hear someone in the background coaching or telling the robot what to say. I waited for 30 mins, then on the phone for another 25 mins listening to "AI" repeat everything I said, not answering any questions. Kept repeating the same thing. I said No solution. In fact after I said it's cheaper for me to leave T-Mobile your trainee said, "That's your option," without offering any solution.

I have been with TMobile for 11 years and never had so many problems up until lately, at least 1year. I have to call t-mibile at least 3x’s each month now in regards-to DISCREPANCIES.... Misleadings of information to resolve the issues, suspending my account (5) and collecting $60 when it shouldn't be suspended, call, while, I'm talking to them it's automatically restored, crediting my account $60 maybe, if not there's another call to make it happen. Some of the representatives try over talk me. I'm reassured everything will be alright when it doesn't. Returned calls seems to be a problem, you end up with a different reprehensive who really don't know what’s exactly going on even by retrieving prior system information. Account end up suspended again AND we are starting ALL OVER AGAIN! CIRCLES.

Whenever I call customer care, but look like T-Mobile has no care of customer, waited an hour or more. No representative picks up; we can not find all answers online or an app.

Aug 2026 I decided to take advantage of a promotion T Mobile was offering, since I was a Metropcs customer the promotion was a free phone if I transferred to T Mobile. So I signed up for the free phone (but had to pay tax $36) and was going to transfer my service to T Mobile. However I discovered that I had to remain with T Mobile until the phone was paid off by them in monthly payments. About two years. I told them I changed my mind. I don't like contracts. I like month to month. So they sent me the equipment which was a wi fi box and a cell phone. I returned it immediately, never used it. T Mobile didn't refund me the $36. They told me they charged a restocking fee. So my advice is don't trust T Mobile. There offers are underhanded and any promotion or offer benefits them not you.

I have a business account with 8 lines. All phones are constantly glitching, poor reception, internet shuts off, and all of this is happening while customers are trying to reach us. T-Mobile needs to go out of business, they should not be doing this. This company is an abomination! I've wasted 100s of hours trying to resolve this issue and nothing changes.

Very disappointed with T-Mobile. The technical service is constantly unreliable, and the billing is a headache. I keep finding extra, unnecessary charges on my account. Definitely do not recommend.

TMobile switched my phone plan automatically without giving me any options and charge me more monthly starting in Jul. By calling their customer service in Jul, they said they will adjust and make the bill the same as before. However, they are just closing the loophole and continue to charge more. I called again in Sept and they refuse to confirm the previous conversation even they have the recording.

I bought an iPhone 16 and my calls keep going to voicemail and they would tell me to call them when it happens. How? When my phone isn’t working!! My calls keep going straight to voicemail. Yes I’ve done all troubleshooting shooting and the best they can do is tell me to call Apple or buy a new phone!

Ported out my lines from T-Mobile in June. I was billed in July, August and September for an account that should have been closed. The lines that were left on the account after my active life reported out I was told by T-Mobile that they were promotional lines and not being charged. Now that I've noticed money has been taken out of my account for the past 3 months I called to advise why they charged me. No one can answer my question as to why I was being charged for non-chargeable promotional lines. Now their supervisor over the phone has told me that there are no promotional lines and yes I was being charged. So now you guys are not just liars but you're thieves as well. I am a single mother. I cannot afford to lose money for services that I didn't use. I was told we're not chargeable. They put my account in the negative so all together for the charges and overdraft fee, they took 644.10 from me. They still can't answer my question.

If I could give them a 0 that's what I would have given their customer service. There was a device put on my account by a family member that I never authorized. The day the transaction was being performed I was notified. I called T-Mobile and told them I had gotten an alert and it was not me that was trying to access the account. Customer service told me it was an error and not to worry. When I called to dispute the purchase they made it my problem, even though they require a pin that was never provided for the purchase. Absolutely horrible customer service. I am still trying to resolve this issue.

I wish there were an option to give zero stars, because this company does not deserve even one. This company is horrible. They claim to value their customers, but based on my experience, that has not been the case at all. I feel that I have been lied to, manipulated, and unfairly charged. There are excessive fees and overcharges that were never properly explained. And if you ask to speak with a supervisor, be prepared for even more frustration. I was told I would receive a callback, but no one followed up as promised. This entire experience has been extremely disappointing and stressful. I am currently in the process of pursuing legal action regarding my experience with this company, so I would strongly encourage anyone considering doing business with them to carefully review all charges, fees, and agreements.

I have changed banks and needed to change the auto-pays on all my monthly bills. Being a member of the 'over 70' group, I had a HORRIBLE time with the other sites, but T-Mobile was the easiest by far. After 2 hours yesterday without success on just 2 of the other accounts, I entered the T-Mobile website today expecting the worst. 2 minutes later, I WAS DONE! AND I WAS HAPPY! A big thank you to the T-Mobile IT group.

Purchased a Samsung Galaxy A17 5G over the phone with T-Mobile, and I received the device yesterday. To my surprise, the phone did not include a wall charger. I contacted T-Mobile and was informed that the phone does not come with a charger. Because I have no other way to charge the device, I now have to purchase a charger separately. I requested compensation for the cost of the charger, which is $15, and my request was denied. This is completely unacceptable. I am requesting that T-Mobile compensate me for the charger I must purchase out of pocket due to it not being provided with the device.

Please know that techs in the T-Mobile stores say whatever they want to you, not necessarily the truth. The tech told me that the new phone would be free if I switched to a new plan. Now I am paying monthly for the "free phone." It's $40.00 a month for two years. I really hate it when people lie to my face. I've called T-Mobile, but they would not help either.

After 18 phone calls over the course of a week to T-Mobile following the death of my husband, I couldn’t get anyone to help me port my phone to a different carrier. I also needed to discontinue my internet and discontinue my husbands phone number. It was literally a horrific experience. Unreal. It took a week, and we finally were able to get my phone number ported. But I still had the internet equipment. The only thing I could get out of anyone on the phone was that a form was filled out and I could take it into the store. Well - that was an exercise in frustration.

My account has been placed under Fraud protection and it's getting impossible for me to upgrade to a new phone.

T-Mobile sucks, I am very disappointed with them and I will never use T-Mobile again once I change my phone plan.. they changed my plan without notifying me and they are also trying to say that I owe them $200 when I know I pay my phone bill every month... T-Mobile sucks and I was suggest never using them....

T-Mobile is a big scammer. Here are my experience with them that I would never ever consider them again.

T-Mobile is horrible. Their customer service is terrible. They lie to you over and over each time you call about the amount of your monthly bill. I tell them to listen to the previous calls with the representative because they are recorded. First, they tell you they can't access them, then the next time you call they do listen to them. They will hang up on you. They are the worst cell phone company. I wouldn't advise anyone to use T-Mobile. Please just read all the reviews!!!

I contacted T-Mobile by phone on August 19 to compare rates with AT&T, my cell phone provider of more than 20 years. During that call, the T-Mobile representative quoted $170 per month for three lines, including Netflix and other promotions. I agreed that their pricing was better than my current AT&T plan, and she told me SIM cards would be mailed to me so I could take them to my local T-Mobile store and initiate service when I was ready to transfer my phones. We have had home internet service with T-Mobile for 2 years & she said we would get a discounted rate for that service as well, for a total of $225 per month for both cell phone & home internet services. What I was never told was that my cell phone service and billing would begin immediately on August 19. I believed service would not start until I received the SIM cards and completed the activation process at the store.

T-Mobile are stealing and not being honest. My Razr Moto 24 screen is malfunctioning and T-Mobile continues knocking this is an issue with these flip phones but yet they still made me pay. The employees Fabbion, supervisor are very disrespectful and unprofessional. They are train to lie to their customers!!

Jose on the store 18th Nicollet Very courteous in assisting me switch carriers. Very persistent and patient until task was fully complete. He definitely deserves a promotion dealing with the mass of people in that location.

We canceled UScellular before it was sold to tmobile. We still get billed every month by tmobile and no one will cancel our internet. We returned all equipment that was never even opened or used. And never received service from Tmobile but still get billed.

They trashed my credit because they forgot to send me the bill. Garbage company. Stay clear.

There is some positives with T-Mobile. What I hate most in this world is lies. Their latest ad says iPhone on us. I went through the process, and that’s not completely true. If I went to a bar and said, "Drinks on me." That means I’m paying for it. I don’t make the people who got one pay for it. So why say iPhone on us if it’s not true? Tell the Truth.

I call T-Mobile. Talk to Davie Q. He help me out to Restart and trouble my and restore it. He excellent customer service skills throughout my conversation. With him, he has a good head on his shoulder, and I appreciate everything. He did tonight and I appreciate everything. He does his job every day. It helps all the customers on T-Mobile phone and website.

The customer service team is very unhelpful. T-Mobile purchased US Cellular and does not support it, the customer service team is awful. I've been on hold with the business team for 20 minutes.

Worst experience in my life. Going on 4 months & my rebate to switch from Verizon is still not fixed. Was on the phone for 2 hrs today and was given an ultimatum, since I asked to speak to a supervisor. If I speak to the supervisor then they won't finish rectifying my account. So now I'm waiting another week to see if they fix the issue. And it's gonna pay for the phones that they said they would pay for they get me to switch. How is on the phone with them? Two weeks ago for an hour, a month before that, for 3 hours. A month before that, for 2 & no one can help me. Verizon, once they're $3000 for their phones that T-Mobile told me they would pay for yet. They haven't. This is going on my credit report. I've had bank fees. Because Verizon takes the money, because T-Mobile tells me I'm gonna have it, and then I don't so stay away from 'em. They'll see whatever they can to get you to sign on the dotted l.

⭐️ Negative star if it were available. Possibly the worst customer-service experience I have ever had with a major company. I tried to open a new T-Mobile account today. After visiting a store and providing my information, I discovered that an account/line had been opened **without my authorization**. I then had to spend hours trying to get the situation resolved and establish a legitimate account—only to be transferred repeatedly and **hung up on multiple times** by customer service.

After being a customer for 25 years, with a household of 5 individual lines and phones, we opted to change service and bundle with our internet provider. We canceled our plan last November, paid the remaining balance and began the new plan. In December, we got a new bill and called customer service who explained the new bill was to cover past service and paying it would zero out our T Mobile bill.

Very. Very poor customer support over phone multiple days in a row. They gave me problems with requesting a porting transfer code 4 times during same call, THEN I went to local T-Mobile store to buy a new phone-I paid cash and after several hours of employees Trying to get phone set up and connected for my use, stated T-MOBILE SYSTEM was down and could not complete process. I asked to return phone same day and get refund of charges, which they did. I returned the new phone to them and have receipt. I also canceled my account. After I paid my monthly bill for old phone. Kept receipt again. Then a few days later I got e-mail about charges for new phone I never used and was never set up properly and I returned to T-Mobile. After 1 1/2 hrs on phone those charges were also removed. AFTER 8 attempts trying to work with them, I went somewhere else.

Unfortunately there is no negative Stars. This internet T-Mobile it is nothing but a piece of junk paying about $100 and constantly using my phone data. I do not use T-Mobile for my phone. It's a totally different company and it is aggravated and you cannot watch your TV. You cannot get your new computer. You barely can do anything. This is a piece of junk need to be taken down but unfortunately our country is nothing but a junk nowadays.

We’ve been T-Mobile customers for years, I guess we never switched due to ennui. We should have. We were told when we got a new phone that we would receive bill credits, that’s their way of getting a 2 or 3 year commitment without saying that. We never received any bill credits, when we complained we were repeatedly told they would start next month. That continued until the phone was paid off, then they started saying we never had a phone that qualified, now they don’t see we ever bought a phone at all. We were supposed to have a 5 year price guarantee, it even shows on our account, but that did not stop them from raising our price several times. Including again this month.

⭐ 1 star. I have been a T-Mobile customer for years, and after the experience I’ve had over the last six months, I finally left. I had a grandfathered plan that I was happy with and was paying approximately $474 a month. I was convinced to give up that plan based on a promise that I would be getting a plan for around $300 a month. That promise turned out to be false.