T-Mobile Reviews

I joined T-Mobile in January 2026 after being told by customer service that one of my lines would qualify for a promotional offer. Based on that information, I transferred my lines and home internet over. Unfortunately, that’s where the issues started. When I visited a store shortly after, I was told the promotion was never actually attached to my account. The solution was to cancel the order and redo everything. I was also told the device involved in the original order had to be returned — but that I couldn’t return it in-store. T-Mobile emailed me a return label, which I printed and used to ship the device back. According to UPS tracking, the package was delivered to the T-Mobile warehouse on February 4th.

Customer and inventory management is grossly incompetent. No communication between customer service and product returns. It took 6 months of endless phone calls before my money was returned, not acceptable. No sense of urgency from anyone I spoke with, ever.

Paying for insurance on Apple Watch. Screen cracked. Tried to use the insurance. I pay 20.00 monthly. Hung up on me. I called 6 times. Finally got the claim filed. Told my device would deliver on Tuesday. No. Now they say I have a warranty thru apple for a year. Call them. They took my credit card for the deductible on Friday. By Monday they say I have insurance. Why did they sell me insurance if I have a year's warranty. 3 days of insanity. This is the worst customer experience I’ve ever had. 20 years with Verizon, guess where I’m taking my business back to.

I've been lied to since day one. I've only been a customer for 3 months and have had to call customer service every single month when my bill came out. I went into the T-Mobile store to buy a mobile hotspot device and the hotspot plan. I already have my mobile phones with another company, but that company doesn't offer a mobile hotspot. Researching online, it said I would get 100GB for $50. That's what I went in for. The guy that helped me said he could get me a better deal if I added a tablet line. I could bring my own tablet or they could give me one for free (after monthly discounts). He also talked me into the 25 GB instead of the 100. The two line would come out to around $50. I wasn't sure if I really needed 100, so I went with the 25 for now and the tablet line.

I recently went in to upgrade my phones. My first visit with Jonathan was great! He was very patient. My phone had a lot to transfer. He cautioned me about keeping my old and new phones next to each other. He also cautioned me that if it lost connection, it wouldn't complete. No fault of his, I left and the transfer didn't complete. I couldn't fix it myself and went back for help. Cambria was my consultant. She was awesome as well. She made sure everything was taken care of. She was so kind and engaging! The majority of the staff there are so friendly. I would definitely recommend the Hoover T Mobile. Great people and great products.

I've been a customer for over 10 years, and every month they charge a different price, then they keep sending my account billing information to family instead of myself. I call monthly and they change the charge to the correct amount and claim they have updated my account to send the notifications to me, but their computer systems suck because it's not working. On top of that, to call their 1800 number and being placed on hold and listening to their cheesy music so loud that you must lower the volume.

Victoria ** at 1055 South Oxnard store was extremely helpful and professional with lots of information and kindness.

Had some issues which I was really frustrated with but one of their supervisors was very helpful to me correcting everything. Every little bit he helped save me was a lot of help.

Scam artists at its best. We moved and had to get better internet because it didn’t work in our area. They would either not answer for over an hour or say they can’t access my account and it out pin I never received to cancel service. Then proceed to charge me for a service I couldn’t use and didn’t use. Then sent me to collections the same day I finally cancelled. Can’t even cancel in store. Have to call them. So glad I didn’t transfer my complete 9 line service to them.

I received several Final bills with totally different amounts. I kept paying and when I stopped, I was sent to collections. I asked collections to provide details and all they said is I did not return a device. T-Mobile representatives would not provide details. I even sent back the SIM cards because they said I did not return something. They kept sending collections notices despite hundreds of calls to find out what device they were talking about. I could not get an answer from anyone.

I switched to T-Mobile because a friend said they were awesome, however my service was horrible!. I dropped calls where I never did before. After 11 mos I decided to go back to my previous carrier. The T-Mobile representative hung up on me when he was supposed to transfer me to cancel the extra line they insist you take when you go to them. I then tried to call back and was told I had to go to a store to disconnect service. After being at the store 2 hours and 3 different representatives on the phone with the girl at the store. I was told I was going to be billed for a full month on this line that was never used and we were only 5days into the billing cycle. The bill is in the amount of $154! For a line they push on you! T-Mobile is the worst company. They have horrible service and horrible customer service. The only thing I can say positive is the store employees were super nice and tried to help me the best they could.

One hand does not know what the other hand is doing for them. Tech suppose tells you one thing and the store locations tell you something else.

I recently called in based on a TV advertisement saying, "Free iPhones on us," so I called and spoke to a guy. He told me I had to pay. I said that’s OK and then I hung up. He called me back saying, "Miss ** you’ve been with us for 15+ years. You’re not a customer. You’re like family. Miss ** we’re gonna take care of you. You’ve been a long-term customer. We’re gonna give you both phones for free. All you have to do is trade your phones in and pay the taxes." He said, "But give me a couple days because I have to make sure that you have no troubles on the back end." I said OK. He’s gonna call me back on Sunday. Never called. I called back on Sunday and the lady said, "Oh he didn’t really put any notes in here," so I end up talking to another supervisor named Kenneth. Took my debit card number, my CVV code and my ZIP Code. Everything that was for my card. He took everything and then he said, "OK I’m gonna place the order. You’ll have it by Thursday."

The worst company I’ve ever done business with. Waited 45 minutes on hold to speak to a “team member” regarding a mistake T-Mobile made. They charged me $220.00 on autopay for unreturned equipment that indeed was returned. When I spoke to the “team member” whom btw, it was obvious that she didn’t speak English very well, who had to check after she asked me for tracking documentation from UPS, which was 2 months old and after searching, couldn’t find.

Horrible customer service and support, I went into the store to drop a line and get on a single plan. Can't do that in store I was told. Best offer for a single line was $121 a month according to the help in store, I was mad. Customer support online got me to $50 a month. T-Mobile wanted a review. I tried to give a review through the T-Mobile app and after logging in through biometrics, the runaround to write a review is impossible. I googled to write a review, this is now what they get .... Absolutely Horrible support!!!

Hi This is Rick and wanted to shout out to ** at the Campbell store 505 E Hamilton Ave 95008. Saturday May 30th afternoon I arrived unannounced to pick up my free 2nd Extender. At first Eric was not familiar with the free 2nd extender. Eric was diligent to verify the policy. After verifying Eric provided the 2nd extender. I really appreciate his determination to provide the service that was intended. Brought my 2nd extender home, connected it and now have full house wifi internet connectivity. Thank you Eric for the excellent support!

I took MONTHS to research changing carriers after being with AT&T for 27 years! I decided T-MOBILE would be the perfect fit for coverage in our new city. Called and spoke with a rep, told her we’d be getting 4 lines and trading in 3 phones. She took all of the IMEI numbers from the phones she was going to receive. She “calculated” my total bill for each month and it was much cheaper than I had been paying so I decided to go for it. Upon receiving our new phones, we received a return box to send the trade in phones in and a label for UPS. We set up the new phones and returned the AT&T phones in the return box. Once T-Mobile received the phones, they only listed ONE phone on the app. I gave them time to check all 3 of them out and put the credit on my account. After 2 months, nothing had changed, still only 1 phone received credit.

Was a good service when we first started with them a year ago, recently dropped calls, internet spotty and slow, then got informed of a prorated fee because changed our due date, was NEVER informed of this. Went to another wireless company and had the most HORRIBLE experience porting numbers, told the port pin was good for 4 days, did not even last for 1 of 4 numbers to port over, had to call them numerous times to port the 4 lines and THEN returned internet equipment to store, they could not cancel service, had to call them AGAIN and wait for nearly a half hour once I got through to them to cancel the internet service. HORRIBLE service and HORRIBLE customer service. Not to mention, when talking to them through current provider for a pin, had about 40 people in the background talking whatever language they spoke. AWFUL, can't give 0 stars, so only getting 1 out of protest.

I have been with Sprint for well over 20 years and TMobile bought Sprint - I loved the service I got with Sprint over the phone or in person - TMobile leaves us holding on the phone for 20 minutes and then the call disconnects - This happened to me 3 times today - I won't go into detail on the billing but I've always received my bill in the mail - All on their own TMobile decided to send me texts about my bill and not send the bill by mail - I would not recommend TMobile and it pains me to think about changing.

But I thought the worst company I’ve ever dealt with! They do not honor their contracts! Constantly getting dropped 'cause of zero service. Worst customer service I’ve ever dealt with. Six months to fix an issue and they still can’t fix it or offer me any kind of assistance whatsoever.

T-Mobile is horrible. We were US cellular customers for many years and although not the best, it worked pretty good at our rural location. Now that T mobile took over US cellular we have seen a significant loss in signal. Many people in our rural community have basically unusable service and if I turn off our we-boost ours is horrible as well. And to top it off last week our phones suddenly went dead, no service except SOS. I checked my US cellular app and the bill was paid up through auto pay. Come to find out we were merged to T mobile with no warning whatsoever. I checked my email and no warning this would happen.

After I discontinued my auto-debit service and ended my relationship with the company, I received a bill for $49.00. Despite having already settled my final bill, this amount was sent to collections and incorrectly inflated to $179.00. As a loyal customer with a history of timely payments and no previous collection issues, I found this treatment unacceptable. I have since contacted all three credit bureaus, and the mark has been successfully removed from my record. It is shameful that T-Mobile and its collection partners would treat loyal customers this way.

Of all of the businesses with whom I have dealt this is the one that gets away practices which would make the Mafia families jealous. Basically cheats. The current scam is the 4 line for 3 with a mystery number to nowhere. They are slow to transfer numbers when you leave saying whatever person with whom you are speaking referring you to “someone who can help.” This is followed by the 35 + minute wait and often when you mention port a number you mysteriously lose the connection. You may repeat the this for days or longer still keeping the mystery number in the active billing mode. THEN THE FOREVER BILLING CHARGES keep coming. This a low life criminal cabal playing with you. MY ADVICE IS RUN. NOT WALK FROM THE T-MOBILE STORE — Consider yourself lucky.

Since the switch to T-Mobile it has been the worst cell phone experience I have had in over 20 years. Everything from no service, no signal, slow speeds, locked out of voice mail multiple times and when I went in to find out what was wrong they told me they almost "lost" my number that I have had with US cellular for over 7 years because it was showing as a non-working number. The wait time at the local store is 45 min or longer with all the people having problems and now they are closing and it is a 40 minute drive to the next store. Better value out there besides this nightmare, even if you have to pay a couple dollars more somewhere else at least it makes up for the T-Mobile problems. I am going to Verizon or AT&T, anything but T-Mobile.

I was a US Cellular customer for years. They switched to T-Mobile, and ever since then, my service sucks. I can't get service at home or at work. I never had any of these issues before. I am very disappointed in this switch. I will be looking at a different phone company, unfortunately. I was hoping to stay with this company, but I need my phone for work. I cannot have dropped calls and no service.

T-Mobile needs to stop updating their service every couple of months. The updates seem to come in waves and mess with the settings on my phone. It is frustrating and annoying that they don't do a full update at one time. Today, my alarm didnt go off for work because of the update. Thanks t-mobile.

Ever since T-Mobile bought out US Cellular my internet service was lousy. So I called up US Cellular to cancel my service but the operator kept trying to get me to transfer to T-Mobile so I got mad and told her the internet service sucks and hung up. Then I called up ** and gave them IMEI number off my phone to see if it work with ** and to my surprise the phone was reported stolen and I ask the ** operator how could anybody get my IMEI number off my phone to do such a thing and the ** operator said it's the service you have now that would have that information in their system.

Was a Lumos fiber customer until T-Mobile bought them. Service went in the toilet as soon as they did. Impossible to talk to a human, constant outages, don't get my full speed half the time. Will be dropping them like the trash they are as soon as I can find another company.

Attempted to cancel services on multiple occasions to no avail. Went into T-Mobile and called trying to cancel the service ended up “gifting” several $100s because they refused to cancel and gave me the runaround. It took 6+ months of nonservice to get someone to cancel the services.

My family and I have been T-Mobile customers for several years. We have 5 phones on our plan and the bill is about 280$ per month all told, insurance, etc... My cell phone stopped accepting a charge and I went to a store, as I have insurance and I had a very unsatisfactory experience. The associate made a comment that the port looked dirty and said I could go to a repair shop or file a claim. They did not offer to see if they could get it to accept a charge. I asked if they sold wireless chargers and could I try one. NOPE. I have to buy it and hope it worked. They clearly wanted to do as LITTLE as possible for me as they could.

T-Mobile Customer Service sucks!!!! They don't take accountability and has the nerve to place blame on the customer. I'm so pissed. When I initially set up service, I had 2 wireless phones, because my child is an adult I separated the lines. So I thought, and that's when everything went wrong on T-mobile behalf. I'm paying my line separately and child paying his line but separately but he needed to make a payment arrangement some I am getting his notifications. On the T-life I'm seeing his account information in my email I'm seeing his information. I didn't think anything of it until a payment for his phone line was taken from my bank account. T-Mobile refuses to refund me. When our lines are separated have been for months. It's not about the money, it's the principle they lost a customer in me. I will not pay for piss poor customer service they aren't the only wireless service in town. I'm sorry I have to rate them one star, they don't deserve that.

We spent 3 hours on the phone, transferred among 6 different support staff. One elderly parent is hearing impaired and must use close caption app on calls, other elderly parent has dementia and T-Mobile was the worst I ever experienced by far!! Trying to get a transfer pin to leave them after 25 yrs so we could assist our parents in this digital age without having to keep driving to the TMobile store in the neighboring town. TMobile did everything they could to make it difficult for us to leave them. They had an aggressive guy giving us a sales pitch. They kept us on hold forever. They made my deaf father verify with them over and over. It felt like they were trying to frustrate us enough to give up our efforts. Just horrible experience and so glad to be done with them.

MANY issues STILL! More problems with this phone (Moto G Play 2025) and NO Service or Crappy Service! Half the time I don't have Internet. I'm Sick of All the Issues! Is there a Good Reliable Cellphone Service out there?

I was trying to get internet service set up with T-Mobile, and they made it sound like it would be a smooth and easy process. Instead, it turned into a frustrating experience with constant issues and wasted time. My online chat disconnected while setting up service, so they had to call me back. I had to provide my Social Security number, verify my identity through another department, and repeat my credit card information multiple times.

I am writing this review on May 27, 2026. T-Mobile do not deserve one star. My AT&T package was delivered on Wednesday, May 20, 2026 at 11:34 am. I had T-Mobile for internet, I called to cancel service and the lady said to wait for the label to come by email because the store may have problems locating your account. No label came. I called back on May 23, 2026 told another label will be sent to me never came.

Worst decision I made was joining T-Mobile. Constantly hitting me with surprise charges.

I mistakenly signed up for T-Mobile. There was some confusion with a new device. I was authorized to return the device, which I did. I am still being charged for the same device, and the customer service claims there is nothing they can do about it and I owe for the phone I do not have, even though I have proof of delivery to T-Mobile. Never do business with this carrier.

I moved from Verizon to T Mobile and was promised things T Mobile now will not honor. They flat out lied to us.

I have had TM for over 20 years and have always had problems with them, but their internet is the worst! I've had problems with their gateway for YEARS! Customer service exchanged the unit at least 8 times and kept changing settings and blamed towers and other things. I've spent hours on the phone and sending things back for exchange. Finally, I decided to try something and bought a router and plugged it into the gateway and everything worked fine. I called and told them and asked to be covered for the $129 cost of the router. They refused. The problem after all these years was their gateway all along. I hope someone is helped by this information.

I am totally disappointed and don't know what to do, I had set up a payment arrangement but ran into difficulties in being able to cover the 1st part of payment arrangement for the 1st time, so to avoid interruptions because I need my phone for delivery, I called and requested to be able to pay by next Tuesday June 2nd and I was denied, told that T-Mobile is very strict and only gives 2 days. :(

Switched from US Cellular to T-Mobile. Terrible all the way around. Going to have to find new carrier. Warning. ⚠️

Their customer service is not good on their assurance and a request for account cancellation is done once they receive your request; instead of cancelling, they restored it.

I called T-Mobile to inquire about my 80-year-old father's bill. At first, I talked to Jennifer. She was very helpful and patient in trying to understand the problem and chip away at finding a solution. Unfortunately, my phone died. I then called back and talked with Jasmine. She was fantastic. She stayed on the phone with my dad and I for 75 minutes. She researched the problem, asked questions, and started solving the issue. She was never in a hurry to complete the phone call. She made sure to take her time and complete all the steps in the correct order. She double checked her work to be sure everything was done properly. She even reviewed everything with my dad and I to be sure she did not miss anything. She did a great job!!

Their customer service is horrible. I had to go into the store so we can both call the customer service because I signed up for service and was sent a SIM card a week later. I then ported my number over then the bill came. I got charged for the temporary number and then the ported number on my bill. I was charged for 2 lines and I only had 1 line. The customer service agent was extremely nasty so much so that the associate in the store was even surprised how she spoke to me. I left and went right to Verizon to sign up with them.

I have unlimited data. Went for a walk in a "5G Ultra Capacity" area when suddenly my connection was gone. Still showed full bars. I was over an hour away from home in an area I'd never been before, maps and browser both down. Customer support never picked up the phone, I was on hold until it died so over an hour. Absolutely no reason for this to happen other than TMobile simply felt like doing it. Eventually I managed to find my way back, the whole walk back which had previously had data still had nothing. TMobile will literally kill you if they can get away with it! They don't give a shit how much you are paying them

Please DON’T TAKE THEIR SERVICE. THEY PROMISE ONE PRICE, and THEY LIE. With ATT, they give me what they promised.

I'd like to give a Big S/O.... to "Tony make it happen" at the T-mobile on Camp wisdom and Westmoreland. His skill set is impeccable at a high level. Flawless skill-set. I give the whole store workers a 110 excellent. Thank everyone there. 😃👍

Literally the worst experience I could imagine with changing phone companies. If I could give 0 stars I would. Went to Walmart to buy a prepaid phone and the representative talked me into getting a T-Mobile phone. Told me I would get free phones with start of service. Told me my bill would be 90$. None of the information he gave me was right. Went back to Walmart to pay first bill and didn't know I needed an acct# to pay my bill. He said it would be on the top right hand side of the statement mailed to me. That was the incorrect number. So my payment didn't make it to my acct.

Horrible service..internet rarely works unless you're connected to wifi. I don't recommend T-Mobile. Way worse than MetroPCS.

Absolutely horrible customer service. Walked in today @ 2:45 pm to upgrade my phone. No one but the saleswoman was in the store. Was basically greeted with “what do you want?” Gruff manner and very unpleasant, unprofessional, didn’t want to be there and shouldn’t have accepted a job in customer service. I walked out. No way am I giving that store in Battle Ground Washington my business. She doesn’t even deserve one star, but it wouldn’t allow me to send my comment unless I chose it.

I was forced to switch to Tmobile with the us cellular buy out. I never had any service issues with US Cellular but as soon as I switched to tmobile my phone would randomly disconnect from network multiple times a day. Only way to get it to reconnect is to restart the phone. I have talked to tmobile tech support every day since we switched 3 weeks ago. Each time they assure me they've fixed the issue, but never really did. Finally they offered me a "free" upgrade if I pay the $50 in tax. Which normally wouldn't be an issue because know that's just standard. But I refuse to spend a single dime on a new phone when It's only been a year since my last phone upgrade and there was absolutely nothing wrong with my phone before the switch.

I have been a loyal T-Mobile customer for 15 years, and this was by far the worst customer service experience I have ever had with any company. This all started with a warranty exchange for my phone. I was told on a Friday that my replacement phone would arrive within 2 business days and that they would try to expedite it. The customer service representatives over the phone were fantastic throughout the entire process — kind, knowledgeable, and genuinely helpful. Unfortunately, the problems began when I dealt with the store itself.

I contacted customer service on May 22 to remove a wearable watch line from my account, but my primary voice line was disconnected in error instead. Since then, I have spent multiple days attempting to resolve the issue through customer service calls, supervisor escalations, and an in-store visit. I have been a loyal customer for approximately 15 years, which has made this experience even more disappointing and frustrating. I was advised that my issue would be reviewed and that I would receive a callback on Monday; however, as of May 25, I still have not received any follow-up communication or resolution. The process has involved extended hold times, inconsistent information, and ongoing delays in correcting an issue caused by the original error. In addition, being unable to reliably use my phone has created significant frustration because my phone service is essential for my work and daily responsibilities.

I was a loyal business customer for over 20 years, and I’m beyond disappointed. They continued charging me for a canceled service even after the equipment was returned over a year ago. I ended up being overcharged more than $600. At this point, I honestly question how long this had been happening without me noticing. Customer service was no help, and resolving the issue became exhausting. I switched to Verizon and the difference has been night and day. Much better service, billing, and customer support.

My name is Malcolm **. I’ve been a customer of T-mobile follow has five years before they merged. This is horrible service. When you call someone on the phone, you get AI; you cannot speak to a human being. I want to look at my usage because I have a 15 year-old daughter on my account, so I checked the people who called her, who she calls and who text her and who she text back those numbers used to be there, and now I can’t see anyone who text her or she text back and you cannot speak to anyone, even go to the chat. This is a joke. This is the most horrible customer service I have ever had. This is over with. I will return to AT&T. The price may be a little bit higher, but I can speak to someone, and I can check my usage and service with the phone numbers available. I am done with this company.

I went to Metro and I was told about a promotion where I could get four new phones and keep my plan but switched to T-Mobile. Because of an error by an employee in the past my account did not look like it was 8 years old as it was. I had gone to another country. Added an international arm and when they switched me back they accidentally put me on a different plan. I tried to get this rectified and get the promotion. When Metro transfer me to T-Mobile I was on the phone for an hour and a half transferred six times they were going to transfer me one more time and had no idea about their own promotion, he kept asking me the same question over and over again which had nothing to do with the conversation. I asked to speak to a manager and was not able to. This had been my fifth transfer so he went to transfer me again. Done.

T-Mobile is not an honest company and the business strategies are disgusting. I switched to ATT a year ago and ATT handled the cancellation of my transaction. I had auto payment and T-Mobile kept charging me for services they never provided for over a year until I found out. I called customer services and asked and explained the situation and they kept giving me the runarounds for weeks. I don’t blame them the customer service representatives. I blame the company and their dirty business tactics.

I got a new used iPhone 14 and tried to test T-Mobile's data place, so I installed their T-Life app and hoped to start the one-month free trial. But, also the newly purchased iPhone 14 is eligible, the app never gave me the real starting point. I kept asking me to install their loop and the app has no such "Get Started Now" button. I checked their website and their help chat is useless at all. T-Mobile, YOU ARE CHEATING!!!

They illegally installed a neighbor's line through my backyard. Tore up my yard to bury the line, and cut my own Brightspeed line while doing so. I tried contacting them multiple times, they keep saying they'll reach out, they've only sent an email saying they won't do anything. Then MetroNet who hired them to do it had them try to fix my yard they tore and remove the cable in the back. They came out, said they removed it and installed another line to the neighbor's in my front yard and over my driveway, also put a speed bump in my driveway. They said they would remove the line in the front with the speed bump a week later.

They bought US Cellular and the service is worse. Spinning all the time. US Cellular should of bought you idiots. If I could give zero I would.

I’ve been having internet trouble for three days now. Yesterday, I called customer service, and they told me they were performing maintenance on the antennas in my area, assuring me it would be back to normal within 24 hours. Well, nothing yet. It’s a long weekend with the kids at home, and the internet is completely useless. They don't even give you a heads-up that they're going to be working on the antennas; they just go ahead and do it and if you don't like it, that's your problem.

Long-time US Cellular customer of 18 years with no issues, now bought out by T Mobile. Internet service has now become a joke, can't log in half the time, long buffering due to poor signal, and multiple dropped calls for no reason. They changed my billing date and now refuse to extend my payment to pay day because it's 1 day past their 14-day extension policy. After 18 years of outstanding service from US CELLULAR, I will be switching carriers to anyone other than T-Mobile!

Customer service was decent. Nicole did an amazing job. The company is crap. No good upgrades for long-time users. No need to be loyal to a company when everyone is offering free phones to everyone except for their current users.

They let someone use my SSN number to open a phone account that racked up 2400 in debt. And despite the account not being in my name and me doing everything in my power to show them I'm not this person, they simply don't care. They lie and lie and lie while giving you the runaround, saying it's not their problem.

I didn't think I'd ever say this about T-Mobile, but I got scammed. Promotion was misrepresented, I fell for it, and ended up with something I did not need to begin with and am paying for it now. The agent was dishonest, and I should have trusted my gut. When I tried resolving it multiple times when the bills started coming in, each agent agreed it was inaccurate, promised credits and future bill adjustments, yet none of it happened. After having been with T-Mobile for 20 years, I am shocked this is even happening. I am stuck because of the terms at this time and am going up the ladder to escalate and resolve it, but as of now, no resolution has been offered.

Carrier for our cell phone was changed from US Cellular to T-Mobile (not by us - it was a merger on their part). The 2FA authentication on several accounts stopped working. Because of this we couldn't access our accounts. With CitiBank, a display on the screen listed a number to call. Two different, and belligerent guys would not give us the code to access our account. In fact, the first guy hung up on us and talking to the second guy was like talking to a brick wall. He refused to listen to us. The third rep we talked to was American and resolved the issue. The first two guys were rude and wouldn't listen to us. We didn't choose to switch.

I want to acknowledge Johnathan and Gavin for the many many times they have helped restore my lady's phone phone. You see she is in the beginning stage of cognitive decline and constantly messes up her phone. Today was probably the worst and between them they worked for hours getting it running again. As I said they have helped me many times and I have posted before on Facebook about them, but I wanted to make sure you knew how great they have been. I might add that Remy on your call line also helped me greatly in finding my way to this site so that I could give you this review. Thank the three of you for your kindness and support. Bob

I wish I could give T-Mobile negative 10 stars. They are the worst phone and internet company in the history of phone and internet. It isn't just that their equipment is faulty and their signal is terrible. It isn't just that their customer service is incapable of fixing anything. It is that they tell you they will fix it and you will be all set, then make you "authenticate" your account, keep you on hold or waiting in the store for literally hours after you say you only have a short time, all the while promising you they can fix it quickly, then transfer you again and again, only to say they cannot do anything at all. Every time. Every single time.

Buyer Beware! Don't believe the hype! Save yourself frustration and do not buy your phones or service from this company. T-MOBILE is a very unethical company. Their in-store sales force uses slick tactics to get you into a plan but their pricing and costs and other details are complete fabrications. Their promotion said 4 free phones for $25 a month but then they charged us a monthly fee for those phones under "equipment" and of course they neglected to add the taxes and fees in their out the door pricing.

Worst experience I've ever had with a mobile service. Never told I had to pay my phone off and they would pay me back. Spent days on the phone. Why would I enroll in a program if I could pay my phone off. I was told numerous times my account was cancelled and I'd get a refund. No refund and just got a bill in the mail and I'm not even a customer. I will NEVER BE A T-MOBILE CUSTOMER. This is the worst situation I've ever been in. I've called twice asked about my refund reassured it's coming yet just got a bill. I'M NOT EVEN A CUSTOMER. I'M NOT ON THEIR SERVICE. NO REFUND BUT GOT A BILL. I complained to corporate. NOTHING.

Almost everything is handled through the T-Life app rather than actual customer service. Getting access to an actual human takes forever. The automated voice is irritating and takes too long. The people in the store don't have the authority to do anything. Things are rarely in stock. There are always "great deals" that just keep adding up, making your bill higher than advertised.

Me and my family used T-Mobile service for past 4 years, because of the network issues we switch to AT&T in Dec 2025, before we switching we have taken 5 iPhone 17 pro and we paid off all our outstanding around 4600$ in Feb 2026, but the phones are still locked to T-Mobile network, called T-Mobile customer care several times from Feb 2026 to unlock our phones. No proper response received from T Mobile customer care every time called. I heard this statement several times which is useless and hopeless **72 hours will resolve this issue.** Today May 20 2026 still my issue is still pending, T-mobile is not at all professional. I don’t recommend this network.

I switched over to another mobile company with better prices. They "gave" me an Apple Watch to go with my iPhone (I already had and was not interested in upgrading). They said oh, well you get this apple smart watch if you want.... blah blah blah.... It ended up costing me 12.50 a month until it was paid off.... It was NOT "free". They had trouble linking it to my phone for it said it was linked to another phone.. (a return no doubt). Said it is good now... It never worked with my iPhone which was a year old. It still sits in the drawer.

I called technical support to see why I was experiencing a lot of internet buffering. It was around 4:30 PM, and I knew it was going to take a while before I get somebody on the line. As soon as I got on the phone, my internet went out again. So, I got offline and just waited while I was cooking. I waited two and a half hours (2 1/2 hours) while nobody came to the phone but the recording. In the mean time I have cooked and eaten. I finally just hung up. I am currently checking around for other service. That was just uncalled for. What is going on with T-Mobile?

Customer Service Representative Nicandro A was a courteous and efficient worker. Thank you!

Lex assisted us with a phone transfer. He was kind, patient, knowledgeable and compassionate throughout the entire process. He is an asset to T-Mobile and is part of the reason T-mobile is successful.

Taking time, I DON'T HAVE, to write a review because T-Mobile SUCKS and people should be WARNED! - I Signed up with the "promise" that the phone was FREE and $55 per month Unlimited. With Tax, and blah blah fees $63 per month. I Have utilized it a year - terrible Customer Service, and drive in the country, NO RECEPTION - (Billy Bob Thornton is a liar) - so TODAY I decided to switch to another carrier $25 per month unlimited. - T-Mobile says the Phone is locked and can't switch without paying for the (FREE) Phone $499 Samsung A-16 - that costs $5 to make in China - (FACT)! AND I have to pay the month and cancellation fees. So, $612 and then I can switch!! HELL NO!!

Today I called T-Mobile. I spoke with Annette customer care manager. Omg she was such a big help. She turned a bad day into an amazing day. She helped with my problem and I so grateful Annette is a great asset to T-Mobile and I appreciate her so much.

Horrific customer service. If you want to talk to someone overseas who is super polite but has no power to do anything, and when they do try to do something are unable to produce, and this is your company. They have charged me for services I didn't order and continue to do so, even putting a collection agency after me. This is after I return the product 4 days after receiving it, with the understanding that I had a 14-day return policy. Then after taking it back they continue to charge me. I can't tell you how much time I've wasted with this company. Do not I repeat do not do business with them.

Terrible trying to port my number from one carrier to them. Took days to complete, should not have been difficult. People not fully understanding English may be a problem. Techs not from this country? Or actually in this country?

Updated on 05/24/2026: Horrible company - I was sent an internet box back in February and returned it in store the very next day then I started getting bills and then collection notices and then collection calls - I have spoken to so many representatives who I'm not sure are from the planet earth and was told I need to go in the store to which I did only for them to call and put me on the phone with another alien representative who wasn't understanding the issue and would not give me her supervisor to speak to - STAY AWAY FROM THIS COMPANY!!!!

I wish I could give them zero stars. Their service is horrible constant drop calls Internet randomly stops working and they do nothing to fix it. I do not know how this company is still in business with the same amount of complaints that I’m complaining about. I cannot wait to make the switch to AT&T or Verizon.

Service is overpriced for Crap Service. Overpriced, below the ground service, crap... used them 20 years, dropped them like a Chunk of Heavy Concrete!

I was a MetroPCS customer for well over a decade. I thought to myself, why not try T-Mobile and get more bang for my buck. Well, that is not what has happened in any way. I pay more and get less. My phone was recently stolen. There was ZERO customer service from T-Mobile in-store or on the telephone. Assurant was just as terrible. I pay almost $30 a month for crap insurance that still makes you pay a $225 deductible. The whole point of why I chose that was no deductible, but they changed that a few months ago, and I should have left T-Mobile then but the T-Mobile rep threatened my credit over the overpriced pos Iphone15 that I still owe a grand on. I walked into the store and explained that my phone was stolen. They told me, " Sorry, we can't help you. You have to call Assurant." OK, but I do not have a telephone nor access to my email.

In March my nephew got a phone from T Mobile and returned it within the Grace period after he realized the salesman was untruthful about the terms of the agreement. The number he had from Straight Talk since December was ported out to T Mobile. He’s back with Straight Talk and even though he doesn’t have their phone he’s getting bills for March, April & part of May when he had their phone for 4 days and canceled within the grace period. His number was ported back to Straight Talk and T Mobile is still using that number to call him. He wrote a review on BBB and before they reviewed it T Mobile somehow altered it! Like how can they do that? Stay clear of this company. First photo is his review. Second photo, long one is the one altered.

This review is for T-Mobile Fiber that we just had installed 2 days ago. We had a very negative experience. T-Mobile has some SERIOUS customer service issues. Salesmen are either intentionally misleading prospective customers or are not being trained. Here is what we experienced:

T-Mobile constantly tries to bill my checking account using (ACH) even though that phone account was closed months ago. I get no assistance calling them directly. No help is available at their store either. A bad deal all the way around, so don't sign up with these scam artists.

They have not honored their word, regarding unlocking my phone. They reluctantly issued a transfer pin, but then locked it so it can't be transferred. I have been getting the run around for 3 days, after having been a customer for 14 yrs. SMH. T-is for Trash!!!

I did not choose this company they took over UScellular. As soon as my plan switched to T-Mobile I was receiving ads and flyer text to the point it was boarderline harassment, not to mention all the billing reminders added it. Then when I went IN STORE to pay my bill they have a $5 in store fee to pay the bill! Who does that? This will be the end of my contract after almost 20 yrs with US Cellular. A shame they destroyed such a good provider.

Biggest mistake I ever made was switching to T-Mobile. First off they lied to me about my bill. They said it would be no more than $200 a month for internet and two phone lines and hear my bill hasn't been less than 400. And let's talk about phone issues. Half the time I don't have internet on my phone or it's really slow dropped calls and even resetting everything doesn't fix it. I should have never switched and I can't wait to get rid of them. If I could suggest anything for anyone is stay away from T-Mobile.

Was good until I moved, no store close to me and signal wasn't good so I switched. I called and canceled everything and asked for a mailing label for the internet modem. Now it's 3 months later and multiple calls, I stop payment with bank. I went to a T-Mobile store since they won't send me a return label, they said they would. 3 diffent calls but they took the modem back but flat out said they can't cancel, now I'm getting something from a debt collector from T-Mobile and still being billed over 6 calls and physical went to the store and they're messing up my credit. Now I'm disputing with my bank and luckily, I have legal services through work. They said they can get it straight, so will see about that, but definitely wouldn't use them again.

They lied about the free phone upgrade, my bill is an outrageous amount of $430!!!!

Very disappointed with T-Mobile customer service. I got a new phone on a promotion, and I was told my monthly bill would only increase by about $25. However, my bill came with an extra $135 charge. I called customer service three different times, but every representative gave me a different answer. Nobody could clearly explain the issue or solve the problem. The system and customer service experience were very poor and unprofessional. After this experience, I would not recommend T-Mobile to others.

T mobile never supplied 4 bars of wireless power. Always weak. Further when I moved and cancelled my account they billed me again after service was cancelled and not used. Then they kept charging me late fees on top. Disgusting behavior. Never will I recommend them. They are shameless. Go anywhere else!!

I reviewed my bill from T-Mobile and realized they were charging for two internet lines at $35 each. I spoke to a man from customer service who gave his name as Dervin R. I told him I never requested a second line and that line has never been used which he confirmed. He told me that he was referring my case to the fraud department and would return my call in two days (Sunday). He called back two days later, but gave me the runaround, in fact, he said I can keep the line for $10. I told him that I am not paying for a line that was never requested. I asked him about the fraud investigation he requested and he stated he never heard anything back, so why not say that and wait for a response. I doubt a referral was ever made and the call was made to use gimmicks to keep me as a customer and not get to the bottom of the fraud.

T-Mobile customer service has gone downhill. I was with them for years and in the last 2 1/2 months I would say not only has my bill increase significantly. I’ve had a lot of issues getting through to customer service. I need a tech-support for my gateway and I sat on the phone for an hour and a half two days in a row. Finally, I went up to the T-Mobile store and the gentleman up there finally helped me. I had to get a new gateway box, but it took all kinds of stuff to get that done. My bill has gone up and up and up. I want to speak to someone about it after the Gateway incident, the manager called and asked me and I told him I like some help with my bill. He said, "Come into the store. Someone here will help you." Well I just got back from up there and all they did was they dialed the 611 number which I could’ve done from home.

I have to set up my phone at home by myself. Customer service from TMobile app said I could pay my bill on the 16th. They lied and I can’t pay on the 16th. I have to pay on the 9th. They said my phone was free. They lied again. One month after I got my phone, my bill went up by $25. My bill is supposed to be $42 and now they are charging me $85. The manager at the Grand Junction, Co store wouldn’t listen to me. I explained my situation and I said the app won’t let me set up the right date to pay like they said I could. He said, "You didn’t let me finish my sentence." That was because he told me to go to the app. I said m, "I told you the app isn’t going to do that for me and you aren’t listening to me." He said, "Bring your phone in." No, I don’t live in Grand Junction and I am not driving 90 miles for this. They are LIARS.

I am writing this review for general information and warning about canceling service for T Mobile internet. I submitted a cancellation for service in the middle of a billing cycle and was told that the service would be cancelled and that they would send the return paperwork at the end of the billing cycle and that I could return equipment to the store but they would not be able to process until the end of the billing cycle.

I went to the store on Hwy 78 in Stone Mountain, Ga. I arrived at 9:58 the store opens at 10. There was one customer ahead of me, but two employees were at the store. I waited for the other person (one male, one female) to assist me. She did say "good morning, how can I help?", but that's where the customer service STOPPED. I told her what I wanted (move some pic. over from my old phone), she said that since I was going from a Samsung to a Google Pixel, I needed to go to Best Buy Geek Squad & gave me the # because it was a diagnostic problem.

I had Metro. I needed a new phone so I went to a retail store, a different location than I normally visit. I got suckered into there migration plan to switch to T-Mobile. I Agreed to a monthly price at sign up. 1st never received bill. Shut phone off. Called spoke to customer service. Resolved bill. Changed billing date to the 19th of the month. 2nd month (which is now) shut phones off for nonpayment. No invoice received again. Called again and spoke to tech support who informed me the I owed $264.00. Plus, I had left over balance “from the previous month".

I was with T-Mobile since they started. The company now hires the worst people dei I've ever seen now. Tech support doesn't know what they are doing, sent me a replacement phone instead of telling me how to reset the Bluetooth on device, telling me the phone was just broken and couldn't be reset. So since nothing wrong with the phone, I did not use it. Sat on the table for a month. Then, when my battery on my main phone was almost catching fire, I switched with them into that phone sitting there with their help. Then, my third phone battery, the same thing happened within two weeks. I've had these phone burst into flames before, 6 inches flame I ran outside thinking it would blow up put down on concrete!

Absolute worst customer experience we have ever encountered! Don't walk away from T-Mobile, you should run or Sprint as far away as humanely possible. We thought we would give them a try, and during the window of time you are allowed to cancel, we did just that. We then received numerous phone calls from both T-Mobile and the company they use for collections. We even have a receipt showing we paid their fee to "Re-stock" the phone, yet they continue to call. Should be illegal to lure in a new customer, offer the window of time to cancel and then they do not hold their own agreement. Attorney General in NH has been notified of their very deceptive sales practices.

Deceptive Promotion on 4 phones. I really didn't need 4 phones. T-Mobile insisted that they were promotional phones. I only used 3 of the promotional phones. I am downsizing my business and trying to terminate the contract. T-Mobile is arguing that if I terminate my contract, I must pay 475 plus for each phone. This situation has been a nightmare. This is fraud, and someone must be stopped. How many other people is T-Mobile defrauding?

Deceptive Promotion, charged for a “Free” Phone, and My Old Phone Kept. I had a perfectly working phone and was offered a T‑Mobile promotion to trade it in and receive a new phone “free” through 24 months of bill credits. I accepted this deal in good faith. What happened next has been unacceptable. T‑Mobile charged me $799 for a phone that was supposed to be free, completely breaking the promotion that was offered. At the same time, they kept my old phone, which was in perfect working condition and originally sent as part of the trade‑in. I have not been given the phone back, nor a fair resolution. At this point, it feels like they charged me for the new phone and took my old one.

We purchased our unit in late January 2026. The T-Mobile staff assured us we were getting a good promotion, but we were unaware that the charges for two iPads were included in our bill. Since we were not receiving a hard copy of our monthly statement, we didn’t notice the itemized charges until I realized the bill amount was higher than expected.

Bought S26 ultra online from T-Mobile. Completed online trade in form and was told my old phone was $300. At trade in at tmobile store was given $120. Called tmobile and got the run around. This is an unethical practice.

I switched to T-Mobile to take advantage of the 4 new lines and 4 free phones promotion December 2025. The free phone credits were not properly applied and I have spent countless hours trying to resolve the issue. After 5 months of promises to address the issue I was just told I don't qualify for the credit. Terrible retailer and a worse company. I regret switching to tmobile. Big mistake. Stay away from this site and the company as a whole.

T Mobile does not tell you of the many fees attached to your bill. Their estimates are completely off. They do not give accurate information on fees, promotions you do not qualify for are given in your monthly estimate amount along with many other fees tacked on after you sign up. Many people on a budget had better do their own research before they sign the contract! It shouldn’t be a $100 surprise tacked onto what you were told and expected to pay. Be cautious!

Really should give them zero stars. I've been having trouble with my phone for over 2 months. Every time I call it's something else. My. Now I cannot make phone calls. Receive phone calls. Text messages. Nothing. And this was all because some idiot at T-Mobile told me to do something and I did it and should call me back. Guess what. She can't call me back cuz the phone ain't working and yes I pay my bill. It comes out automatically. My internet has been garbage for 2 years. As soon as my contract is up I will be saying goodbye. Kiss my hahaha. T-Mobile You're junk and your customer service is the absolute worst in-store and on the phone.

I canceled my service with T-Mobile March 16 2026. My billing is March 19, 2026. My charge card did not pay them. They sent a bill for 150.11. They said my billing cycle ends March 29, 2026. They will not credit me for the 13 days. They said it is their policy. So they charged me 35.00 late fee. That is how they came up with the 150.11. I have asked for a cheaper plan and they said I could not do that. I am on a fixed income that is why I wanted a cheaper plan. So I found a cheaper plan and would not recommend T-Mobile to anybody, never told their policies,

ZERO ZERO is what I'm giving this worthless company. Paid 72. Dollars to restore my Internet. That was on April 23 2026. Kept getting shut off notices through my email. Saying that I didn't pay my bill on the 3rd of this month. Um I said you idiots on the 23rd. I have until the 23rd of this month to pay my DAMN bill. Are you that STUPID that you don't know what 30 days is? This is a prime example of the lack of common sense and intelligence in our country today.

PLEASE READ THIS IF YOU ARE THINKING OF SWITCHING TO T-MOBILE: DON'T DON'T DON'T DO IT... I have been a customer with T-Mobile now for 22 days. The initial conversation that I had seemed to be an overall good one, however now that I am invested in them and they now have my "buy back" phone (the one that I had with my previous carrier)...things have changed dramatically. The buy back has changed, the cost per month is not what we agreed on, the wifi does not work within my home entirely and I seem to never be able to get an actual person to speak with. The staff never contacted me back for my "set up and or follow up". This call was to help walk me through the set-up process and to answer any questions along the way. I was eventually left with both phones turned off and in emergency mode only. I was left to figure everything out on my own.

T-Mobile customer service is beyond terrible. I spoke with at least 11 different agents over the course of a week, and not one of them seemed to know what they were doing. Every call was a different story, different excuses, and zero accountability. After the merger between US Cellular and T-Mobile, customers were forced to switch over quickly. I completed the switch, yet US Cellular continued taking autopay payments even though I no longer had service with them. Since T-Mobile now owns US Cellular, you would think their staff could connect the dots and resolve the issue. Instead, they just pass customers around from agent to agent with no answers.

I was an AT&T customer for a very long time but I figured I’d try to save a little money and go to T-Mobile beings they also offer a discount for 55 and up, well let me tell you, biggest mistake ever, the service is just horrible, can’t use my phone at work and the best 5g they say, 🤦‍♀️ I don’t think so, so now I’m stuck for 2 years with this service because I can’t add to pay off the 2 phones I got through T-Mobile,. I’m so so very unhappy!!!!

Double charged us for a month, we contacted them to resolve. Two months went by before they could "find" the problem. It was them. They fixed the initial problem, but the two subsequent months were still charged at the higher rate. $80 in the hole for each month, we put in tickets, talked to several agents and the best they could come up with was a $20 credit. YOU OWE US $160..... Lawsuit filed.

T-mobile is a company that will trick you into going with thier plans promising you they have the cheapest prices, free Netflix and discounts on other things but if you look at your bills the Netflix is not free, you are being charged by them every month for the Netflix... and they charge you for time on your phone that you have not even used keeping you bill at almost 4/500 a month.

T-Mobile is a scam!!! Do not use T-Mobile!! Their customer service is the worst and the fraud department is more than likely the cause of the fraud. They are scammers from overseas. Worst experience I have ever had with a company!! T-Mobile YOU SUCK!!!

I’ve been a customer of T-Mobile for 15 years. Every so often, I upgrade my phone, and even though my phone still has a balance, T-Mobile used to network unlock it for me until 2026. I need to fly to Europe, and I requested this to be done again for me. Needless to say, T-Mobile customer service refused to do this because I still have a balance on the upgraded phone. I’m not sure why they would not do this. I’ve shown my loyalty to the company for 15 years, and in return, they show they do not care about their customers. Well, I’m stuck with them for the next 2 years, but I may just pay off the phone and switch to Google Fi. Good technology means nothing if customer service treats you like you are nothing to them. Choose wisely.

Just don’t! Save yourself much aggravation. Fraud is T-Mobile. I just cancelled everything. Check other services for much better service and prices. If T-Mobile is claiming a rebate card. Good luck, you will never see it!

Terrible company. Worst customer service ever. Sell upgrades that are anything but and stores don't know about promotions on TV. Don't honor promises.

They will set you up and let you believe that all is good then they bill you for 2 months of services even though you only had service for less than 30 days. They will refuse to give you a receipt when you return your equipment. They will shut off your service during a billing period and not give you credit. Basically, a rip off all the way around. They will not tell you all the facts when you get your service. BEWARE!!!!

I have both phone service and home internet through T-Mobile, and the internet service has been absolutely terrible. I live less than half a mile from a tower, and multiple representatives have told me I should have no issues with my WiFi. My internet box constantly says I have an “excellent signal,” yet my WiFi still goes out regularly. Every single time I call, I get walked through the same exhausting troubleshooting steps. Sometimes it works, sometimes it doesn’t. Yes, they usually give me a bill credit, but that’s not the point. I pay for a service that should work consistently, not something I have to fix every month.

The experience of enduring T-Mobile's customer service team is something that should be exclusively reserved for the seventh pit of Hell. They’re in-store service representatives who lie about rebate information and then say “sorry” and escalate you to a fraudulent manager's email. The phone for customer service is even more negligent. They don’t follow up. Don’t escalate. Can’t validate.

T-Mobile just screwed us out of half a month payment because we switched to another provider and they did not refund behalf of month. We had not used. That is their “policy.“ Their policy is unfair and crooked. I’m glad I switched from them and would never switch back.

Was about to switch to T-Mobile from Xfinity for my internet needs, and I'm so glad I did not!! The equipment delivered same day free of charge. I decided I really didn't want to switch and returned the equipment untouched to my local store in 10 calendar days, 4/27. Now I'm receiving bills stating I owe for a service I never had. Now when I call the 800-937-8997, I get blatant lies. "You'll receive an email confirming account closed and nothing owed." Needless to say no email. Called back to spoke to "John". Told me he could not find my account but still wait for email, I should receive email today. Well "How do you know if you cannot find my account?" "Are you making up a response?". John put me on hold for over 10 minutes and when I didn't hang up, due to the long wait, John hung up on me! Now on hold for over 11 minutes waiting for a rep! So glad I did NOT switch! I will never switch to T-Mobile!!

Excellent service by Customer Care Agent Rod and Care Supervisor Alexander in resolving issue that resulted in duplicate phone delivery and charges. They resolved the charges efficiently and respectfully. As a retired Customer Service Manager I appreciate good service, these gentlemen were outstanding. Well done Gentlemen!

I had a bad experience yesterday. I placed a order for a new phone. I was very happy. Then I got a confirmation from T mobile about the order which I found out was going to the wrong address. Then I call t mobile customer service for them to correct the address which I changed about 2 months ago when I purchased the internet package. So the representative I spoke to put me on hold to talk to her manager Jose. She then comes back to the phone and said her manager would not go in and change the address. Which the phone had not been processed so now my phone is going to the wrong address. Very unhappy with this Manager Jose and I really wanted to get my phone which was a gift for Mother's Day.

Absolutely DO NOT recommend T-Mobile. I traded in my iPhone 13 after being promised an $800 credit over a 2-year contract. Instead, I only received $600 because they later claimed $199 was already applied as a trade-in value. That was never clearly explained upfront and felt very misleading. Their “price guarantee” was also a joke. I was told the 55+ plan no longer existed and that I had to switch to a $75/month plan, while my husband still has the same 55+ plan and only pays $55/month. No one could explain why.

This company will steal from you. They will add charges that you never approved. When you cancel your service they will hold it open and continue to charge you until it hits at least $500 and then send you to collections without you having any knowledge that they continued to charge you for service although you are already with a new provider. The customer service is absolutely terrible. Highly recommend using ANY other service other than T-Mobile. We used them for 10 years and all they did was screw us over continuously. After three hours on the phone with customer service they finally saw that they were overcharging us yet they did not fix it. After canceling their service they didn’t cancel it. Vindictive company.

It has been absolutely frustrating dealing with T-Mobile. Every single month I have to call and spend an hour or more on the phone with their customer service regarding my Internet service not working being told that my issue has been taken care of which is that my data cap was ridiculously low at the beginning, they told me I could get Unlimited.

Worst company ever! They will rob you blindly. Uncharted you without you knowing. Be careful.

I don't have enough words! To express my frustration! 5 months! Of dealing with customer service issues STILL NOT RESOLVED! FREE ADD ONS NEVER COMPLETED! 300.00 SIGN ON BONUS, ETC. Every single call! Lasted OVER! 2 HRS! WITHOUT! RESOLUTION! IN SHORT! Save yourself a lot of aggravation! Don't! Use T mobile.

After being a T-Mobile customer for many, many years, we left for a better deal elsewhere. T-mobile is trying to bill us for over $300 because they say the lines were never canceled. Meanwhile, their own representative told us the lines would automatically be canceled once we gave the transfer numbers to our new carrier and specifically said we DID NOT need to call back to cancel. We have wasted not hours- DAYS of our lives trying to rectify this situation. They use a stall tactic- transferring you from one department to another, and then when you've been on the phone for 2 hours (most of the time on hold), they literally hang up on you! I will NEVER return to T-Mobile!!!!

Internet sucks so bad I chucked my device that my charging broke. Do not recommend getting. It kept disconnecting and I can’t even watch Stranger Things for 5 seconds. This internet is 🤬💩.

As a Disabled Veteran, I was lied to about my monthly billing only being $100. For three lines and I only have two lines and only use one of them… March and April, they charged me $153.15 and now for the month of May and June, they are trying to do the same thing…. I’ve shown proof of my service in the military multiple times, and they haven’t changed anything… I will be getting rid of them and suing them for false advertising and false information…. I spoke to a customer service agent and the guy kept addressing me as sir. I don’t sound like a man. I told him how to address me, and he thought it was okay to do as he pleases.

T-Mobile is no longer a low-price wireless provider. It’s keep change their new plans and keep increasing $5/lines each line for old plans. I just remove 3 of my 7 lines. The signals are sucky too. It does not work in underground. Not recommend for everyone. That’s totally scam.

I am writing to express my extreme dissatisfaction with the current pricing structure and service provided by T-Mobile. I have noted that adding new lines to an existing account results in disproportionately high charges. As a current customer, I find these costs unacceptable and feel that the service no longer offers fair value. Due to these ongoing frustrations, I am considering transitioning my service to a different network provider. I hope this feedback is taken into serious consideration regarding your customer retention and pricing transparency.

Where do I begin? This is without a doubt the most deceptive company I have ever been with. From the local store telling me my bill would be 50$ (it was actually 90$) to the online app having no way to cancel service without going through a chatbot. The highspeed data is a joke. 150 gigs for 90$? My phone has more highspeed data. They also charge you a “reconnection” fee when you cancel service. I asked for an explanation and was told it is also a late fee. It’s funny they don’t call it a late fee. Also, nothing was late. So they are just dishonest and the internet is unusable after 1 week of normal streaming. Do yourself a favor and get Starlink or Xfinity or even ATT.

I have been a business customer for almost 5 years now. I have a grandfathered plan that offers me a good price per line. I recently called to port 4 additional line and on May 1, 2026 inquiring costs, after over 1 hour on the phone with the EXPERT, I was lied to the whole time, since the offer I was given on Friday was a complete LIE and was not available on May 2, 2026. Allegedly since I was on a grandfathered great plan there are NO PROMOTIONS AVAILABLE! That was after another 3 hours of talk time with a bigger group of liars!

I had to change my account from a family plan to a personal one and it was a long process, 2 hours long, but I didn't mind waiting because of how sweet the staff were. The woman who I was on the one with, Rayna, was so sweet and personable that it felt like chatting on the phone with a friend not just waiting. Though it was slow you can tell that they were doing their best to get things together quickly for me and I appreciate that.

T-Mobile sent me an incorrect bill after I cancelled their service due to random service availability. The refund was issued 3 months later in shape of a debit card with limited usage - meaning you can not use the refund at your choice. I am assuming you can also pay them with pre-paid debit cards with limited use - such as no cash back! In my area they stated 5G - but reality was 4LTE. So they are making false service statements - are not refunding you your money as received - limited access/usage of such! If you want to be cheated - go for it!

Jaderia H at the T-mobile store in Eatontown is awesome. She is knowledgeable, smart, personable, & a people person. If you want a great experience I recommend you stop by and talk with Jaderia for all your needs. You won’t be sorry. Diane L.

Call customer service and the girl started speaking in another language. When she moved the phone away from her face. But I know the Filipino language, and when I answered her back, she was surprised and then I hung up, and her supervisor called me right back apologizing.

T-Mobile is bad business and false advertisement. I decided to to leave T-Mobile due to the false advertisement and very high billing. So I paid the remaining balance on my Device so I can switch to a different carrier and when I did so, the new carrier could activate the new esim card. T-Mobile wouldn’t unlock the Device that they no longer own and that is paid off and that’s not through their service anymore. So when I called the support team to see what the issue was to why they wouldn’t unlock the phone. The guy told me, due to the Into the device not being used for more than 20 days, that they cannot unlock the device because it was a replacement phone and I told him that should not matter due to the device is paid off and not through their service anymore.

I had a great experience with Derris G, a Sr. Mobile Expert. He was very efficient and greeted everyone that came through the door. Very friendly and helpful!

They sold me a faulty device. I tried to get it replaced... They believe it is fair to charge you full price for a faulty device and to trade you, your new device for a used one. Here is the kicker: when a manager makes a commitment or promise to you like, "I will make sure you get a new device." Don't fall for it, the managers are liars and have no ability to do the right thing for customers. All day, T-Mobile has told me to bend over and be grateful for whatever they deem appropriate to give me. They refuse accountability for their workers, their words, promises, or commitments. I am livid right now, I am taking this to T-Mobile headquarters and the office of their President for a resolution, because apparently they don't train their staff in customer service, allow their employees to resolve issues, and if you want to get anywhere with them, going the right thing... You have to go to their headquarters or send a demand letter to their legal.

They ripped me off. I cancelled my contract, l was I was a customer for over 20 years. I cancelled my contract March 3rd and they sent me a Bill. Which I think is a bunch of crap. I will never be a customer and I'll make sure my friend and family never use, their service.

My parents canceled and switched their phones over to a different carrier but apparently they were still getting charged for lines that were not actually connected with a phone… tried disputing it with customer service but kept going in circles. They are not transparent and charge hidden fees like crazy.

I cancelled my temporary T-Mobile service in-store after two months and returned all equipment. The store confirmed cancellation and provided documentation. In my previous experiences with T-Mobile, returning equipment and closing the service were handled together without any issues. This time, I was later told that cancellation must be done separately (online or by phone), but I was never informed about this requirement at the store.

I wish I could say I wrote this review on my phone, but my two bars of 5G "fast" internet could not load a simple Google search! I cannot make texts, phone calls, load social media apps, or do anything, ANYTHING that requires internet. As many of you can relate, when you pay a company for a service, and they do not deliver on that service, you feel robbed. I pay a substantial amount to have some of the best data in America, but for some reason, it's just not there. I'm not sure what is more frustrating, not having coverage, or them telling me I have coverage, then going through the back door and shafting me whilst I try to complete school assignments. T-Mobile, please be better.

T-Mobile promises to reimburse the remaining balance on smartphones when customers switch from carriers like Verizon. In my experience, that promise was not honored. I completed every required step, submitted my final Verizon bill, and still T-Mobile refused to pay the remaining balance. I relied on this promotion when I switched, and I feel misled and cheated. Based on my experience, T-Mobile’s phone payoff offer is deceptive and should not be trusted.

I am writing this with deep frustration and shock after the traumatic experience I had at the T-Mobile store at 31 North Main St, Manahawkin, NJ. I received three official SMS confirmations stating my replacement device was ready for pickup (Order #**). When I arrived, the salesperson, **, showed a horrible attitude and was extremely rude from the start. He claimed he didn't know how to do a 'manual override' to release the phone and that only the manager could do it. ​While I was in the store, I called T-Mobile Customer Service myself. They stayed on the line with me, transferred me to Tech Support, and were ready to walk the store staff through the process step-by-step. However, the manager, **, who supposedly only works until 4:00 PM, flatly refused to help. Despite Tech Support being on the phone and ready to assist, she refused to provide the override or even talk to them.

I am currently a dissatisfied business customer! I have been wanting to add 4 additional lines to my account of 10 lines. Do you know how hard it is to get a straight answer from these people? All they do is seem to lie, over and over and over... While on the phone with a supervisor, you get disconnected, their protocol is that the supervisor is supposed to call you back, that doesn't happen? While on the phone explaining the whole story to a representative, they give you all the number with no existing plan change, you call back with all the paperwork they need and all of a sudden, you need to change the plan? What is it mobile?

I am totally dissatisfied with T-Mobile. I recently lost my phone in the lake I was fishing. I called and made my claim with Assurant, they said the phone would be there by 7 pm the next day, and they would send correspondence to the email provided. I didn't receive any emails, nor did I receive my phone. I reached out to T-Mobile, Assurant and US Cellular. I have never felt so not important. This is not the US Cellular I expect.

Just stopped into the T-Mobile store by Costco in Nampa, Seth who helped me with my questions and got everything in order, was very professional, quick, and polite. GREAT SERVICE.

I've been a T-Mobile for customer for 25 years plus and when my Samsung Galaxy flip stopped working they were absolutely no help at the store or on the phone with the customer service.

I wanna thank Jordan at the Valley View location Roanoke Virginia. Great customer service and was very helpful.

After being with T Mobile for EIGHTEEN YEARS, they have done me SO dirty, that I’ll never be returning to them or recommending them to anyone, ever again. With everything being so challenging, economically, I had to trim some bills. I decided to give Mint Mobile a try for 6 months, with plans to return to T Mobile when things stabilized. I called and canceled my 3 lines with T Mobile, porting out two of the lines and cancelling the 3rd completely. I paid off the remaining balances for the phones before porting out and canceling services.

In the beginning, all was good with just the phones. I got a portable hot spot for our camper that didn’t work so I called to cancel that number and ended up in India and as a result, they shut off all my service. Go the local store for help, waited in line only to find out they only sell phones and can’t help. Call customer service several times before I get someone who I can understand. That was fixed. I dump my ISP and go with the 5g internet service on T-Mobile. It worked fine until the past couple of months when it would be shut down for several days at a time, no only did the internet go off so did my phones. They would send a text saying it was down, BUT I had no service to receive calls, messages or emails. Moral of the story: don’t put all your devices in one basket. Currently going back to my previous ISP.

Needed to set up an ESIM. Spoke with Josh, and he helped me get everything set up. Process was smooth and easy!

Upgraded to amplified gateway and I never received any information about returning my original gateway or how to set up the new gateway. When I received the new box, no instructions, but there was a sim removal tool included, so I switched the old one into the new box. When I had an online chat with a rep about returning the old box she tried to talk me into keeping it at $30/month. It seems to me the lack of information is intentional, hoping they can bill you for both boxes. Then she told me it was impossible to switch the sims because they’re internal, but told her I just did it.

Run like you have never run before from T-Mobile. Every bad experience and negative review is absolutely warranted. I am NOT going to waste much more of my time on T-Mobile with this review. Just know that if they offered us free phones (or any of their services) for life and $100 credit every month, I would, with pleasure, refuse to the 10th degree. That free phone would turn into a $5000 bill, and the monthly credit would turn into monthly charges, and no one would know why or how to fix it. Suck every bit of your time, energy, and patience. Absolutely not!!! Some government agency needs to come in and take a hard look at T-Mobile and its business practices. They could offer to "high-speed" teleport me to paradise, and I would refuse. If you go with this company, you are begging for torture.

I signed up for a corporate account. Was a nightmare. They told me I had to get a new phone because the new one I just got from Verizon would not work. I found out later it was a lie. And what they said I would be billed was twice as much as I was quoted. I fought with them for a year and when I tried to cancel they said someone would call me back. They waited till the next billing cycle. RUN AWAY. DON'T FALL FOR THEIR SCHEMES ESPECIALLY IF YOU ARE A.COMMERCIAL ACCOUNT.

If I could give it 0 I would! It took them 2.5 hrs for me to even purchase a Hotspot then wouldn't allow me to pay outright for it. Now, since it's a Hotspot and not a phone number I can't pay the bill, set up AutoPay or anything and you can't speak to a person at all! But, they have my phone number to call and say I owe a bill it won't allow me to pay!

The worst experience ever. Customer service aren't prepare to solve any problems and internet issue all the time. Bye Tmobile.

Left Verizon because of a better deal. Never had an issue with Verizon's Hotspot. 85% of the time I try to use T-mobile Hotspot, it's extremely slow to the point of not working at all. Checked my usage and limits and haven't come even close to any limits. Doesn't matter where I am. Hotspot is atrocious. If you need a Hotspot, stay far away from T-Mobile.

I had to call about my bill and see what was going on. The girl who I talked to her name was Keirston. From the start she was nice figured everything out for me and also explained it which made things a lot easier also. I’ve talked to many people from T-Mobile and she is by far the best one I’ve talked to.

Horrible horrible horrible, minus 10, thumbs down, chaos, no straight answers, the pink everything is nauseating, the store reps and online reps don't have the same information, they couldn't help me retrieve data, when I was forced to switch over. I was forced to switch to T-Mobile which gobbled up us cellular. With us cellular I had a great prepaid plan $65 for unlimited talk, text, hotspot, and data. I'm in a rural area with no wifi access. I'm getting way less value with T-Mobile, the kid at the store told me there are no prepaid plans with a hotspot, some T-Mobile lady online told me 75$ would get me a prepaid with only 2g of hotspot, which is an exceptionally crappy offer compared to uscellular's generous plan.

Two door knocker T-mobile guys came to the shop and offered us a deal pack including 2 internet and 6 phone lines. We accepted the offer and told them we have two lines with Verizone and we have to learn details for them and move them to Tmobile. They said " OK you get the details and call us we will come and finalize the deal. They opened the account immediately and send two internet devices. Later I closed my ATT internet and started to use them. The guys lost. we could not reach them anymore. They did not answer the phone they gave to us. Either they were fired or left T-mobile. The internet was cut. I had to make hot spot from my cell phone to Cash register. Sometimes it did not work and I had trouble with processing.

Worst service provider on the planet. Was a customer for 6 years and they offered all types of discounts when I went to finally switch providers, only to charge me for an additional full billing cycle because the port occurred ONE DAY after the last cycle ended. I tried to port 3 days prior, but they didn’t release my number. Most greedy, money hungry company I’ve ever had the displeasure of working with. I will never use this place again; and I’ll be telling my family about the free Xfinity mobile line I got so they cancel their accounts as well.

DO NOT USE T MOB. T Mobile has some scummy business practices. When I switched to another carrier T mob billed me $65 saying my account was a postpaid account when I would never. Long story short I complained to the FCC and T-Mob had to refund my money....Now a month later and they send me a bill for $2.97. I have spent a week and many hrs fighting with them (I'm retired and bored and enjoy the entertainment.)

I Have T-Mobile prepaid.. For several years now. I love it. I had problem this morning with my online account. The rep Mar helped me very thoroughly. I want to thank Mar for his assistance!

I can not possibly add to the misery so accurately voiced in all of these negative reviews. On a positive note after months of sales people lying/bait switching and double talking I went to AT&T. What a wonderful experience. I will stress that you must go to a company store, not a Kiosk, BJ's etc. The staff in AT&T Company stores are professional, well trained and print out every price and service discussed. They clearly explain all details and because they are so well trained it takes a fraction of the time I spent at T-Mobile. If you are still a T-Mobile customer go to, no RUN to AT&T.

DO NOT DO IT! While their plans may be appealing they are deceptive!! They will lure you into buying new devices, I even think that they make their devices start to act up after a while including their internet and data so that one upgrades and gets into more debt with them. Three years with them now and it has been a nightmare overall... The costs out of my pockets have outweighed their so called rewards which also make it appealing but again, deceptive and do not purchase their Revvl 8 or 8 Pro.. These phones will be recalled soon like the 7.

The internet service is terrible. I got the best plans they offer and the internet service is terrible. I do not recommend. The internet service.

I wanted to recognize Jen from T-Mobile customer service for the way she handled everything. She was patient, clear, and genuinely helpful the entire time. You can tell she cares about doing the job right and making sure customers are taken care of. It’s not every day you come across someone who makes the process that smooth and stress-free. Jen really stood out, and I appreciate the effort she put in.

I haven't been with T-Mobile since September 2025, much to my surprise they turned me into a collection agency for 80$. I suggest you don't do business with them, what they did was underhanded and wrong. I made my finally payment by phone, verified that I didn't owe them anything and this just suddenly shows up on my credit report. They're a bunch of thieves taking advantage of senior citizens or trying to. Don't do business with these dishonest thieves.

Hello, I am writing to share my experience and concerns with T-Mobile, which has been quite frustrating and disappointing. Over the course of my time as a customer, I have encountered repeated issues with billing and customer service that I feel need to be addressed. To begin with, I have noticed that T-Mobile has charged me hundreds of dollars in extra fees. When I reached out to discuss these additional charges, I was met with various excuses and resistance regarding canceling lines that were added without my consent. The representatives often cited company policies as reasons for not resolving the issues, even though the lines were sold to me under misleading circumstances.

I am beyond disappointed with my experience with T-Mobile. Despite giving clear instructions to terminate specific lines on my account, they failed to follow through. Instead of closing the lines as requested, they have continued to charge me, resulting in inflated bills that do not reflect my actual usage or requests. ​It is exhausting to have to repeatedly correct a company on basic account instructions. Their lack of accountability and follow-through is unacceptable for a major carrier. If you are looking for a reliable provider that actually listens to its customers and offers better value, I highly recommend looking at Mint Mobile instead. Save yourself the headache and the extra charges.

My wife had T-Mobile for more than 10 years. Service is OK; probably on par with the other big carriers. The problems started when she switched carriers six months ago. The new carrier agent called T-Mobile, and the agent there confirmed her account was cancelled. Five months later while auditing our bank account, I noticed T-Mobile was continuing to withdraw the monthly fees via autopay. Trying to resolve this is where the real problems started. Endless phone calls with people that have limited English language skills. Just repeat the same thing over and over. Took a trip to the T-Mobile store. More endless calls. They finally said the account was cancelled. Called last night and was told no, the account is active. Talked to the bank, billing is still in place. I've sent emails to addresses the store representative gave me to escalate the issue. Crickets.

T-Mobile is the worst service I have ever used. They charge hundreds of dollars extra. They playing customers and if someone call them regarding the extra charges they got, mostly they don’t talk, if they talk then they make excuses it’s their policies. Last year I have canceled one line in July because I was using two lines. Reason I have canceled one line because I see I’m having charges more than should be. Before I have never check the details. After when I see the details it’s all fake, they charge something else and showing something else in bills.

Bad customer service from Hank, was not helpful. Been T-Mobile customer since 2014.

T-Mobile's staff would say almost anything to sell their products. I believed their promises, but within a few months, I discovered much of what I had been told was not truthful. I canceled my service with T-Mobile after only a short time. Before I left, T-Mobile offered me a “free line” if I stayed. I accepted that offer, but later canceled my service and switched to Spectrum, which turned out to be a great decision. Then T-Mobile claimed I owed $184 because, although I had canceled my service, they said I had not separately canceled the so-called free line. They sent the account to collections over charges for a “free” line. To put an end to the harassment, I paid T-Mobile to get them off my back once and for all. If this happened to me, I would have to wonder how many others have had similar experiences. The best thing I ever did was get rid of T-Mobile and switch to Spectrum.

I am getting robbed by T-Mobile. I ordered a phone online and never received it. So I cancelled the service before I ever used it, never received a phone. I called to cancel 2 days after I ordered the service but T-Mobile waited to cancel things on their end until after the required 21 days so that they could charge me. I received a bill the month later, when I called I was reassured that it was something on their end and I did not owe them any money. This happened 3 months in a row until they have now put me in collections. Even though they admit that I cancelled it 2 days later they still refuse to recall the debt. So T-Mobile is stealing my hard-earned money and forcing me to pay or have my credit screwed up over 164 dollars that I do not owe. When I called the collections agency, they apologized to me and told me that T-Mobile is doing this to a lot of people.

So... I was previously a Verizon customer. I owned my phone, tablet, and watch. I went to T-Mobile with bring my own devices... Just to get a cheaper plan. I set up T-Mobile over the phone and they were mailing me the sim cards... No sim cards came. Called T-Mobile. They said they were delivered via UPS. No picture of delivery either! They were not delivered ... Someone was there and they did not stop at house!

T-Mobile is an unscrupulous company that will RIP YOU OFF. We had service for years, they scammed us into getting two additional lines through some bs contract. Then as soon as we paid off our phones, our bill almost doubled. The internet through them was also extremely slow. When we finally realized they were overcharging us, we switched to AT&T, which has MUCH better internet and our bill was cut in half. But when we turned in our tower to T-Mobile store, they assured us that our account was closed. Yet T-Mobile kept charging us for these additional FOUR lines we were UNAWARE OF.

I had a very frustrating experience with T-Mobile’s online activation and customer service. I attempted to switch 3 phone lines through their website and paid a $30.10 activation fee. The number transfer failed—only 2 lines partially transferred and none of the phones worked. I spent over 2 hours on the phone with customer service, being transferred multiple times, and no one was able to fix the issue. I canceled the service the same day because it never worked.

Good service and prices. But when you are told you have $800 allowance on each line to switch and upgrade, it should be honored. I had to pay for all my phones through Verizon because of the lies I was told at the Jefferson City MO location on Missouri Blvd. Thank you all for the screw over. Really helped us a lot! DO NOT SWITCH UNLESS VERIFIED BY CORPORATE.

I want to highly compliment a young man by the name BECK who works out of the Riverdale, Utah, T-Mobile Store. I had a major problem with my Apple ID and my Apple password and interactions with my Apple phone and a new software program called "decipher". I needed to deliver information to my attorney, on Monday, for one of my Projects. BECK was so patience and knowledgeable and even stayed late on a Saturday night, to help me. I have been so pleased with T-Mobile and your people and products!!!! I was with Verizon for 10+ years and they never helped me like your people do!!! Please share this with Mr. BECK!!!! - He made my day!!!! I LOVE T-MOBILE (I am a professional Civil Engineer and know good people). THANK YOU.

The wifi is the worst in the country. The phone service doesn't work most of the time. I don't get most of my messages. I switched to save money. They charge twice as much as my last provider with less service. At least my phone worked with Verizon. Even the phone doesn't work.

Fairfield Iowa very misleading customer service. Was told it would cost anything exact amount and they had all 4 phones in stock. Told them I needed to go get money from bank. I came back with everything the Rep told me he needed. He then told me he made a mistake and only had 3 of the phones. They would have to order the other but he would have to do 2 separate transactions. Now he needed me to pay another 320 dollars on top of the original amount that he Quoted me. Then told me that it wasn’t his problem that I have bad credit. My credit was just fine to get my phones at Verizon the next day.

Switched from AT&T to T-mobile to be able to use satellite. Satellite was great, but normal service was horrible. In cities pretty good. Traveling it sucks. My wife's drive to and from work is about 32 miles. No signal 80% of the way with an iPhone. With android my reception was a little better. After canceling almost 2 months ago. They continued to charge me. After numerous calls and going to Tmobile store. No one could access my account. Finally called today and got to speak to a supervisor.. Supposedly I'll get my $ back in 7-10 days, but they caused account to overdraft. I'm likely going to small claims court or arbitration. We'll see. I'm basically saying T-MOBILE SUCKS. FIND ANOTHER CARRIER. I'm back with AT&T and relieved from the stress Tmobile provided.

The service is absolutely the worst bar none. Trying to port my number has taken hours of time on the phone where getting the info from Google fi was a breeze. All calls routed thru Philippines and English poor. I cannot believe they continue getting business. I regret the day I decided to try and return to T-Mobile.

Koran ** was very knowledgeable, helpful and professional when I purchased my Samsung 25 phone and later my Samsung 8 watch at the T-Mobile store at Sam's Club. He took the time to instruct, this "old lady" on how my watch works. I am grateful for his help.

I’ve had a very frustrating experience with T-Mobile over the past couple of months. Starting in early March, a representative told me that if I changed my plan to include 10 lines, I would qualify for a promotion that included four free iPhone 17 devices. Based on that information, I made changes to my account. After weeks of back-and-forth, I was recently contacted and told that I do NOT qualify for the promotion and would have to pay for the phones. This is completely different from what was originally promised.

I went into them to switch and they did nothing but lie to me and sent me to another store. They said I'd be taken care of and the prices were never even close to what they said. They just lied and they beat and switched me. Don't ever go to T-Mobile, in my opinion, they're horrible.

After canceling my T-Mobile service in October 2025 and paying the final bill in full, I believed my account closure was complete. However, in April 2026, I discovered that my account had been sent to collections. This occurred because the cancellation process was not handled thoroughly, which led T-Mobile to continue billing me for devices—including a watch and tablet—even though I had already returned the internet modem and specifically requested the account closure. Despite T-Mobile acknowledging that neither the account nor the associated items were used during this period, and all services were transferred to another carrier as of October 2025, they have refused to credit back the charges incurred from October 2025 through April 2026. As a result, I am now facing collections for services I did not use.

ABSOLUTE worst phone company I have ever had in my adult life of 20 years. Signed up in May 2024 for the $105/month plan, added some fee, came out to $112/month for the 1st year, 2nd year comes up May 2024 and from May to June 2025, it went from $112/month to $231/month. Here we are in April 2026, my bill yesterday was $33 past due, today it's at $231 (see pictures)! I have paid almost $1000 in these "late charges", no customer service personnel can tell me where they came from but every time I call they say I have "late charges from the past bill". They have been saying this since June of 2025.

I canceled my T-Mobile cell phone service on 3/10/26 after switching carriers, even though I had already paid for the entire month of March. I contacted T-Mobile via chat on the day of cancellation to request a partial refund for unused services. At first, the representative said I wouldn’t get a refund, but after I asked to file a complaint, they claimed a refund of $72.33 was initiated. After waiting over a week with no refund, I called T-Mobile. The rep told me the refund would appear in the next billing cycle (4/7/26). On that date, not only was there still no refund, but I was also billed for Apple TV services I didn’t use—despite having my own Apple TV subscription. Another rep said the refund could be issued via prepaid card or original payment, but my original card was canceled. I opted for an electronic check and provided my checking info, and was assured my balance would be taken care of.