T-Mobile Reviews

My T-Mobile account was fraudulently used by someone who ordered four phones in my name totaling $3,750.72. They used the last four digits of my social security number and my name. T-Mobile acknowledge the fraud and said they were investigating and they would take charges off my account, which they did. However, upon finding out this info, I had to order a monthly protection plan with Equifax to put security alert on my credit, because I fear they might have the whole number. I called T-Mobile to get something in writing stating the identity theft, so I can take it to the proper authorities. The representative told me that there is nothing that they can give me. They do not have statement letters like that. The only thing they can do is to put a security alert on my T-Mobile account, so if anyone tries to buy any more phones they will have to show the proper identification.

June 30, 2010 I moved from New York to North Carolina. At that time I notified T-mobile of my new address. They changed it on my statement but did not change it for fee and tax calculation. They have overcharged me for federal and state taxes and fees for the past 5 years and will do nothing to correct it!

I really like T-Mobile. The service is great. The plans are straightforward. I believe in everything they're doing. They changed the wireless game. They pushed the envelope further. The one thing I don't like is the "unlimited 4G/LTE" internet. I've tested it for months and after about 17 GB of usage, it throttles down drastically. I rely on the network for my business and this is a bummer. I wish it was really unlimited 4G/LTE.

I purchased Samsung Galaxy S6 Edge from T-Mobile, on cash not wanting to be hooked with contract. The phone stopped working after 24 days without any form of physical or water damage. I took it back to T-Mobile office for phone exchange on manufacturer warranty. I was told by their rude agent, to ship it to their warehouse, which I did at my expense. I was suppose to get the replacement phone after 5-7 business day. But it's going two months now and they never sent any replacement phone. Each time I called the T-Mobile customer care, they rudely tell me that I should keep on waiting till I hear from them. Apparently they are not doing anything to replace the phone. I believe T-mobile is selling the fake version of Samsung Galaxy S6 Edge and do not honor their return policy.

I bought my 15 year old nephew a phone, a cheap phone because he's 15. I did not consent to the jump program because it does not make any sense to pay another 10.00 a month plus 8.00 a month in payments on his new phone for a cheap phone when I'm not planning to upgrade ever. I had call in march 2015 to get detailed information of my charges because I wanted to cancel a line and the customer service representative failed to disclose to me that I was paying for this jump program. If they did I would have been disputing it at that time.

Being a loyal customer who pays the bill in full upon arrival for the last 3 years. It took T-Mobile 3 months to credit my card for a refused item on delivery. The representatives I had the misfortune to speak to start the conversation with a perky attitude and then become outright nasty and with a superiority that they are doing you a favor instead of the other way around, as if was not for the customer they would be out of a job. For the last 3 months I have been contacting them on this issue, and they either NOT trained or qualified for handling my issue for this credit. I have move on and totally happy at last. Too bad it took this experience to realize that their marketing is just a ploy to suck you in that dreaded hole..

I was trying to switch from Verizon (because of high bills). I did all my transaction on internet with T-mobile. Completed the transaction. My credit is not perfect so they charged me $940 as down payment for the iPhones I chose. System gave me my order # but at the end I got an error code that my order was not processed. To call customer service, that was a weekend and the number they gave it's only for office hours. So I called Monday and the rep told me to start all the process again. After 45 minutes he told me my order didn't went through, and he asked to go to the store for identity proof.

I have gone through about 4 refurbished phones in the last month. I have insurance for my Galaxy 4. But every phone they have sent out to me has not been working properly. My phone I have not even had it for 1 yr and a half. It's been paid off for a while the 600 bucks it costed. And as they keep doing weekly is sending me non working refurbished phones. I am irritated as they have poor customer service. I have been hassled so much. And now I have another refurbished phone on the way. It will be my fourth one. What's the point of having insurance if you're going to be hassled about it when you need it? Worst customer service ever. And they keep trying to suggest I do jump. So I can continue to owe money to them. My phone has been paid off why would I do it. It wasn't no 100 bucks. It was a full 600.00 dollars.

I recently switched from Verizon to T-mobile. I brought my own phones, but they shipped phones to me anyway. I returned them over a month ago. A month ago, I saw the bill and they were still charging me for those phones. I called and they acknowledged that they had received them, and that they would correct the problem, and that they would credit the amount for those phones, and that my next bill would be correct. This month bill was still the same. I called again and again they told me to pay the full amount and that within 30 days they would fix the problem. They insisted that I should pay the full amount of the bill.

I called T-Mobile to purchase a new service. I'm currently with AT&T for so many years and wanted to give this new T-Mobile a chance. First call for almost an hour on the phone in the evening with so many holds, we were on the final stage of the process while she was reading me all this terms and agreements when suddenly we got disconnected. No call back. She had my number, my email and already did a credit check, got my credit card number and all info but never heard of her again. I sit put for half an hour and tried calling them again but their office was closed already.

Closed account yet was charged full month for 2 days of service. Got final bill 1 day before it was due. Though bill said I would be charged a late fee, top billing manager said I wouldn't be. Said that it is their policy to charge a full month if service cancelled after cycle, however for the 3 whole months I had them whenever I called, no one could ever tell me what my balance was regardless of when in the cycle it was. Only time they knew my balance was the day or 2 before the bill was due.

T-Mobile is trying to make me pay them in excess of over $400 an old equipment and accessories that I have in which I am willing to return so that I do not have to pay this 400 plus dollars. They're arguing and fighting with me saying that once I cancel my contract with them I'm still required to pay this kind of money for the supplies that I still have in my possession and which I'm willing to return.

I was with AT&T for more than 10 years and decide to change to T-Mobile for lower monthly payment. Big mistake, bad decision. I had to change my phone three times and they send me refurbished one. It drops call every where. I hate the service. I can not wait to move back to AT&T. Unfortunately I have to pay 5 phone off before switching.

I was assured by T-Mobile that my service was in their range. Well this is not the case. The coverage is awful and I can't do anything half the time. I tried to go back to Verizon and found that since T-Mobile takes your equipment you would have to buy all new phones. This company is a scam. As soon as I can switch I will. This is a terrible company that lies to its customers.

We are paying an extra $10.00 per month for a warranty plan then they are telling us doesn't replace our phone. They are sending us used parts that doesn't work and now we are paying for a phone that doesn't work. Customer service rep at T-Mobile told me that they have no control over the manufacturer and if they want to send us a used phone that is their discretion. T-Mobile is making it very difficult for us to have a working phone. Instead they are trying to sell us an upgrade or tell us that we need to pay a $175.00 deductible in order for us to get a replacement for the non-working phone. The customer service is unacceptable.

Bad Internet service. I don't know why people that good about T-Mobile. I had Verizon, Sprint, Boost Mobile, and even Metro PCS is better than T-Mobile. I had a lot of lost calls on one single month while driving. Internet is really bad. I understand that I used all my data, but come on guys, I can't even load a page without waiting like 2 minutes. I might cancel my service with T-Mobile and go back to Sprint. Sincerely your angry customer.

On top of the text messaging scam they're allowing, trying to get out of a contract is no exception to the rule of their attempt at scamming their customers and ruining their credit with false charges.

When owner activated his phone he was to take over the payments, he was allowed to put the phone in someone else's name as prepaid, therefore the responsible party was stuck with paying for the phone. Also my phone was fried, lost all pictures and info on phone, my memory card also was fried, could find out why, so they replaced the phone with a refurbished phone that is a piece of crap. I have paid too much money and also have insurance to end up with a used phone. There was a problem with the phone or it would not be called refurbished. I have been a long and responsible customer. Not anymore.

Just bought my husband a new phone with T-mobile. Got home & activated it, added the minutes (all with my Straight Talk phone)... had to stand in the window or go outside to try the phone out, to make or receive a call. I will be taking it back, I'm sure. But as we all know, the money for the minutes is more than likely gone.

I contacted T-Mobile on 5/22/2015 to attempt to transfer service to AT&T. I explained that my cell phones did not receive a strong enough signal at my residence. This results in dropped call, no service or slowed service. I also travel for business and have been cut off because when there are not enough T-Mobile towers, or no T-Mobile service, it goes to data roaming. I was told I needed to pay my phones and current bill off for the phones to be unlocked. Once the payment was credited (I checked and it was within 30 minutes,) it would take 30 minutes to an hour for the phones to be unlocked.

I have been with T-Mobile for almost a year and I regret this so much. I switched over from Verizon and I wish I would have never done that. I was promised a early disconnection fee of $350 for switching over from Verizon and almost 1 year later I still have never received it. I had to pay Verizon myself $350.00. I called Cust-Service several times every month about this problem, only to get the run around then 6 months later I get a Mgr. which I requested from the beginning and they tell me "Sorry your time has expired. You had 60 days to reply on that promotion," I told them to check their records because I had called several times for 6 months! They never refund my fee. After buying two iPhones and one iPad from T-Mobile this is how they are treating customers?! This is awful! I can't wait for this contract to be over! I would never recommend anyone this nightmare of switching over from their carrier to T-Mobile.

I decided to go to T-Mobile. I end up getting a Xmax. Stated I'll have good coverage. In the area, nope. Going outside to sit in my car walking around to find signal. Phone always say "no network." Took phone back. Had to pay the restocking fee even though wasn't my fault. Got 70.00 back after spending 170.00. Person put contacts, pics important stuff I wanted save on a drive app. Got home checked I got nothing. Never again T-Mobile.

Several years ago I had problems with T-Mobile trying to resolve problems with my phone. I spent countless hours on hold repeating the same information to one person and then the next. I believe this is a tactic to discourage people from getting any resolution when it's not in their favor. If this is just the fact that they are not capable of resolving problems in a timely fashion it is worse. In any case after hours of time wasted I let them know that if they could not provide the service I would have to make a change. Which ultimately I did two days after and pulled my line to AT&T. By the way the data service was considerable better with AT&T than T-Mobile.

Money was taken from my account from T-Mobile which I haven't been a customer for a year. I approached T-Mobile yesterday to be advised had to go to bank. Gent was as helpful as he could be. Did what he said, went to bank, came back on instruction. Phoned T-Mobile again and I am angry upset at the service I received. The supervisor or manager should be ashamed of herself telling me money can't come out my account, not wording it but more or less saying I'm a liar. I'm disgusted. She hung on me as I advised she can't talk to me in that way. All they kept saying money wouldn't possibly been taken.

When I called T-Mobile to inquire about phone service, they lied through their teeth to get me in, then stuck it to me, stealing $15 a month from me, after I and my son invested over $400 in phones to commit to their service. I tried to resolve the issue with them to absolutely no avail. When a company quotes a price to you and you make a commitment to that price it should be illegal for them to change it after that. We need some hard, fast laws on the books to prevent this dishonest legal theft and the means to recover when done wrong. Until we get this, we can all expect to continue to be stolen of our hard-earned money every month by these thieves that run the phone systems.

I had disconnected my prepaid service around a month back, and informed T-Mobile customer care on this. Still they deducted 50$ from my card as monthly charge. I called the customer care repeatedly 3 times they said complaint has been escalated and I will get back 50$ in 3-4 business days. Meanwhile I did port my number to AT&T.

In an attempt to control my expenses, I wanted to change my Pay As You Go monthly plan back to my old prepay. I was informed that product now termed prepaid legacy was no longer available, so i said ok close it. The representative said, "wait I'll talk to a supervisor and get it reinstated." It was okay-ed but what they didn't tell me was that all counters were to be reset, i.e. Golden Advantage which gives 10-cent-a-minute calls and 1-year validity, so I put on $10 and got outgoing calls at 33c/min incoming at 30c. If they had told me about the reset, I could have declined or whatever. Their solution was for me to put on $100 to re-establish golden rewards. I said heck no, that $10 is the last cent you make from me you snakes in the grass.

So I used to have AT&T and I saw the ad about $100 unlimited everything at T-Mobile. I fell for it. Of course, the lady, ** to be more exact, offered us the phones and lines and that everything would add up to no more than $160 for 2 lines and phones per month. First month bill was good, it came up to $154, but when the 2nd bill came it went up to $212!! I called T-Mobile to see why bill was so high if the sales associate at T-Mobile imperial valley had said we were not going to pay more than $160, representative only apologized and said my only option was to go back down to 1gb per month and to cancel extra services.

Going to keep this short. Been with T-mobile for 2 years. Paid off balance and had 0. Called back to confirm 0 balance after receiving "phantom" bill. Customer service said "yes, zero balance." Months later, received "final notice" and was told I owed money that I had already paid. This is not me bashing a company. This is me writing a review to warn others to be wary of this "no contract" gimmick that has been produced by these people. They will never receive another dime from me or my family.

I was with T-Mobile for a few years and had ok service. About 6 months after moving into my new home, in the same town, I experienced almost constant dropped calls, missed calls, etc. I had to get a land line from Comcast to make up for T-Mobile's terrible service. Being self-employed and working from my home, I am sure I lost many customers because they could not reach me. My family and friends would try calling me for important reasons and could not get me if I was not home.

A gentleman came into my office, talked with me extensively for 3 hours about money saving opportunity if I switched my phones from Sprint to T-Mobile. I was very hesitant and asked many, many questions. Finally after seeing a huge savings, I agreed, especially when he said I had 14 days if I wanted to change my mind. I found out they charged me for 7 SIM cards instead of for the 5 that were shipped, & that the down payment amount quoted was completely wrong. Now I was told I could not get my $68 for the SIM cards & they don't know why they charged me for 2 extra, they will check into it. I want my money back & of course, I am staying with Sprint, but they say the cards are non-refundable even though I said I will send them back.

I would not recommend T-Mobile to anyone. The reception is awful and there are numerous dropped calls on a regular basis. I continue to call T-Mobile about their service. The customer service representatives say the same thing "we will have our engineers look into the problem." I have called and complained for months without any results from T-Mobile. They do not want to satisfy the customer. I called several times in January 2015, February 2015, March 2015, April 2015, and May 2015.

I had T-Mobile for 8 or 9 years. Got off the monthly about 3 years ago, went prepaid T-Mobile. Now they say I owe 118 dollars for prepaid service. How is that possible? Or is it the clerks? Or just poor bean counting.

Years ago this company was the best and I'm talking about back in 2008. Now it sucks sooo bad I don't even know how I allowed a representative to ask me for another opportunity with them. First of all T-Mobile steals people money. Destroys evidence to send you to collection. Even if I was able to prove that I don't owe more that $800 they find another and another lie continually about why you owe them. I called so many times before sending me to collections to try and fix this problem and they weren't able to explain to me why. Then collections called to keep changing the reason after mailing proof.

I signed up for services with T-Mobile 1/13/15 thinking it would be great coverage and service and purchased a phone. And the internet wasn't working for starters and was sent a several replacements. With issue after issue either no one could hear me, SD cards wouldn't work in the phones, internet not working, signal sucks. Was sent to the store to get a new SIM card. They stated would fix the issue and didn't do anything. Sent back to the store to get a signal booster that did nothing. Then they claim they would be fixing the towers in the area to get better signal. This by far the worst service ever. After several refurbished so called working devices that were returned and they tried to charge me for and had to credit me for. Then had the nerve to send me a letter after all the trouble I've had.

I cancelled my service in February. They continue to bill me and have since tacked on a little more money along the way. They suck, first of all they broke my trust by giving me runaround. It took more than thirty days to get my money back when I returned a perfect unused phone. It sat up there for all that time, no one did their job. They have the nerve to keep bothering me after I cancelled service with them for a final bill that keeps getting bigger. I was a loyal customer for 8 years and always paid my bill. Why now are they hassling me about this. They are greedy and full of **!

After a sales agents assured I could get number portability, I signed for a family plan with T-Mobile. They were not able to honor the offer because of zone restrictions. I returned the devices and cancelled plan within 2 weeks. Months later, they charged me for the devices payment plan and family plan (about $210). Had to pay for devices I never used and returned and for a plan I cancelled, to avoid a collection agency report. When I cancelled the plan, several agents assured everything was taken care of but it wasn't. They ended sending me to collection.

We have to argue with T-Mobile's people every single time we pay our bill because they try to sneak in extra charges or remove services from our plan when we aren't looking. To be fair, I am usually able to make them respond appropriately. Their phones don't last long, and I think they set the devices to self destruct these days. I had to turn my phone off and on three times to get this internet connection, there are unreasonable errors all over the place and we often never receive phone calls that proceed to leave voicemails, which is the only reason we know anyone called at all. Whenever I run out of hotspot minutes, I lose the internet on my phone. It is not supposed to do this, as I am told every single time I have to call in to have service restored, and they have no idea what happened. They also try to charge us for out of area coverage without notice when we drive a half hour away from home.

T-Mobile sold me a new $500 telephone that worked bad and 17 days later they replaced it for a used refurbished one. BAD BUSINESS.

First off, it was supposedly pay as you go through T-Mobile. Had 2 lines on family mobile. Wanted to cancel 1 line and got charged for cancelling one line for 2 months worth pay. Tried getting money back for 3 months for being charged for no apparent reason since it's supposed to be pay as you go. Just kept getting handed off to people, told to email a certain place on the site which I did a couple times and still no response after 3 months; which then I decided to cancel my account as well; which yet again "Pay as you go" should be able to just not pay.

I actually have two issues - I got charged $300 and had the plan for $100 unlimited... but plan apparently unlimited has a limit that they failed to inform me about. The 2nd issue is I pay insurance but I have to pay for a broken phone and the remainder of the new phone... Am I special or is this seeming like a scam? If you are considering T-Mobile as your carrier STAY AWAY (IN A SCARY VOICE), DON'T LET THEM PUT THEIR CLAWS IN YOU!!!

I called customer service to switch accounts, which resulted in T-Mobile instead taking my wife's number (on a separate account), canceling it, and transferring her name and voicemail onto my phone. I spent two hours trying to figure this out on the phone with T-Mobile before the company realized what it did. When trying to switch from a pre-paid account to a post-paid account online, you are not allowed to make such switch if you do not have enough funds on your current plan.

LIARS! T-mobile sucks! I tried for 12+ years to defend T-mobile for the terrible service in the tri-state area. As I understood it, THEY WERE ALL THE SAME! I think differently now. T-Mobile is the absolute worst mobile carrier! They not only provide poor service throughout this nation, they treat their customers like idiots. I am so tired of getting the run around from T-mobile. I finally found the time to research the competition, upgrade my phone and move on.

I cancelled my contract with T-Mobile in March and when I went into the store to pay my final bill, they tried to tell me I owe for the full month's payment, even though I only had service with them for 2 weeks of that final month. I called customer service and told them that I'd be perfectly happy to pay for the 2 weeks I had service but I was not willing to pay for a service I no longer had. She told me that paying for the full month is part of their policy and that there was nothing she could do to prorate my charges for the last 2 weeks I had service. What kind of policy is it to charge people for a service they don't even have anymore?!

A year ago I bought my daughter an iPhone 5S. After the purchase the sales guy told us that my daughter can upgrade for free anytime. If there's a new iPhone coming we can come back and upgrade for free. My daughter loves her new phone. Last week it was starting to have few glitches so I called our local T-mobile in bountiful Utah to verify if the deal was still true. The guy that I spoke to said yes, we can get a free upgrade but we would only have to pay the sales tax and it's around $45 to $50. I was so excited so we head over there. I went directly to the manager there by the name of ** who send us to another sales rep. A girl name **. She looks fairly young with piercing in her front teeth and two on her nose etc. We told her what we were there for, that we're coming for the free upgrade we were promised. She quickly showed us the new phones and of course my daughter picked the iPhone 6.

Join T-Mobile after ten years with AT&T, big mistake. After five days that they claimed that my data has expired and then speed will be slowed to 128MB. I had the same 4.5GB with AT&T and have never gone over in 10 years. Something is definitely is not right because my usages has not changed. Thinking seriously of going back to AT&T because they won't be trotting your data; Imagine after 5 days you are stuck with slow data usages.

I work as a nanny for two young children for 10 hours a day. I have no signal inside the house or in the front or backyards. However, the T-mobile coverage map indicates that I should have full 4G coverage in that exact location. I have found one or two spots where I have one bar of signal and 3G coverage. Because these children are so young, it is imperative that I have full signal in the event that one of them get hurt. T-mobile keeps trying to get me to upgrade my phone to resolve the issue, but that is not the issue; their service is the issue. The grandmother of the kids has T-mobile and the latest iPhone and she also has NO signal at the house.

I wanted to change carries from AT&T to T-Mobile. I was, believe it or not, unhappy with AT&T, and was looking forward to changing to T-Mobile. I ordered two iPhone 6, and a sim card for an older iPhone. T-Mobile was going to pay off my remaining payments to AT&T for my current phones and they were advertising a much better plan than AT&T.

I got a bill of 900.00, I paid 200.00 and ask them if I can make 50.00 a month for the 600,00. I am a 72 women and in a small pension, I have to pay rent ..500.00 month, my health meds, groceries, car insurance, collections. Now T-Mobile block me where I can't pay that much and told me that it is my fault...send me to collection and they want more than 50.00. They want 4 payments of 150...if I can't pay 100...how can I paid that much? I closed my account because I was paying for everyone on my line...now they accuse me of giving them my password so they could do what they want. I am under lots of pressure and they don't care. The person who called me was talking to me so loud and telling me they will send it to collection. Since I can't pay nowhere, I am going to have bad credit because of them...I am so stress, don't know where to go or who I can talk. These people are horrible.

T-Mobile has awful customer service and their cell service is extremely spotty. We had over 20 dropped calls within the first week of having the service. Never made a call and when we called about it, they said they had crews working in our area. Two days later still no service so I called to cancel. They continued to bill me for the two weeks I had the phone even though I could not make a single call. Ridiculous.

Ordered two phones for my son and I. They activated the phones two days before I was supposed to receive them. Two days after due date I finally got them. The rep said I had service after she asked for my address to check. Had no Internet service at all. Called ** at the tech part. He said if we lived 10 miles either way we would have coverage but where we live in the country, we had none! So I told him I was canceling all before the 14 day cancellation period. I spent $183.76 to get the phones and returned them like I said before ethereal 14 day period was over. Then I received an email saying my payment was received and they charged me exactly 103.76. I've called and got the runaround.

I went into T-Mobile here in Las Vegas. From just switching to Verizon I was a little nervous about switching over but the associate treated me right and I felt like I made a great decision. My service has been great! Just as good as my Verizon service. No complaints. I'd recommend to anyone! Thank you Las Vegas T-Mobile.

I have been with T-Mobile for about a year, and that's a year and a half too long. Carefully I researched the reviews and coverage maps, questioned the local T-Mobile stores and reps, and was assured to have great coverage and fast speeds!!! It's fast, but coverage is inconsistent, and weak "at best" non-existent frequently, and that's at home in the center of the city!!! I was mislead by advertised and publicly claimed coverage, as well as falsely reassured by local T-Mobile store reps that I would have full "fabulous" coverage throughout the state!!! Bold face lies, and they knew it!!!

I have been calling T-Mobile for three weeks problem of no reception, no text, drop calls you name it. I took my phone to the shop to swap a sim card, the tech ended up deleting over 400 contacts from my phone with no way to retrieve them back. I was on the phone for over three hours with no help and this is a business phone.

I encountered an unauthorized access to my account by one of T-Mobile's in-store reps. This guy initiated changes to my account through a breach of security protocol. He (known as **) asked the person requesting this change for the account's primary phone number only. The change was to activate a new phone. The person he asked was not me (the account owner). See the serious problem here? I spoke with another T-Mobile rep about this and to confirm the proper procedure. He immediately agreed that this was a breach of security protocol and followed immediately by reporting the incident to his supervisor. He claimed T-Mobile is big on account security and this transaction was enacted illegally and should never have happened. I still retain their service (for now) but the very next violation of my account privacy will not be taken lightly.

Been with T-Mobile since 2014 and have had very poor service, dropped calls, no texting ability. Their website has been down for over 48 hours. I have a Samsung phone that has been replaced 4 times in the last year. I can jump to another phone, but I have to pay an additional amount in order to do that.

I have 4 people on a plan and purchased 2 very expensive phones. I was given an 10% discount for being a member of the NAR. Well my bill increased and I was told they will no longer honor the discount because I am a member not an employee of NAR. Sprint offers an 18% discount for members and they will not even give me back my 10% to match their competitor.

I receive some email and a mail from T-Mobile after complaining about my problem. The email say they can't reach me and the letter say after check it then I'm qualify for an UNLOCK but when I email back no one answer. I call the # on the letter no one there. I kept calling and calling but never reach anyone and every time I leave my case # and phone number but no one reply or email me back. Till now is been year and my phone not even unlock! On the bottom is a COPY of my previous complaint.

Because I was not given the required information as to what I should do after switching to T-Mobile, I am now stuck with a $450.00 collection payment to AT&T. Although T-Mobile has given me a credit to my account it doesn't solve the problem. I recently moved and the only cable provider in my area is AT&T U-verse and I am not able to watch any TV because of this issue. T-Mobile needs to make this right. I am a reasonable person but this is a case of really bad customer service!!!

I been with T-Mobile for about 3 yrs. The service is horrible my call drop constantly. I get text messages in the middle of the night that were sent earlier. But my worst is that one of the workers at one store made a huge mistake and I had to fix it. That is not fair. I advise people to NOT get T-Mobile. Their phones are from $500-800 dollars and they suck also! Recently bought my Galaxy S5 and it stopped working, didn't even last me a yr. I am looking to get a different carrier. T-Mobile is nothing but stress!

I tried to come to t-mobile in feb-2015. I was bringing over 4 phones. When they sent my sim card it required that we call and activate the phones. One of the sims cards they sent was the wrong one. So they told me I had to return it. Which they put that credit back on my card and then recharged me for the correct one which means I still paid for 4. I then went on to try to activate the phones with the cards. Then the man stated after being on the phone for 2 hours, you can't use these phones. He then said we will refund you for the charges for the cards and go ahead and cancel the account. I paid 100 for 4 phone deposits and 11.99 for overnight, which they credit me that back because it didn't come overnight.

I just upgraded my from a 2GB to a 5GB two weeks and the 5GB data services was gone within a week. I don't understand how this happened so I called T-Mobile to get a better understand and they totally disregarded my concern. They kept transferring me and everyone repeated the same thing "I used all the 5GB data so the speed reduced to 2GB which is dinosaur speed". I knew this already. My question was "How did I use it so quickly? What I am doing on my phone that is using it up so quickly?" No one could answer the question. Then they transferred me to try and upgrade my plan AGAIN. No thank you! I will be look for a better service provider.

I switched to T-Mobile. I had 0 service my house, on my way to work, and at my job. I continued to call and let them know, was not able to use my phone. If I did it would be long enough to dial number get someone on the line and disconnect. Bill @ 1710.00.

I have a brand new Note 4 and it drops calls. People keep asking why I'm not picking up my phone. I'm not getting the calls. My voice mails take a full day to alert me. I called over and over and over...NOTHING!!! I have been with T-Mobile for many years. I was under contract and when it ended, I called to cancel. I told them I'm a grandfathered contact customer and my service was bad. Rep said, "Oh no, it was the outdated phone you had. Let's upgrade you and you no longer have these issues." Wrong. So wrong I should have went with my first mind and left. My problems are still bad now. I have to pay for a phone I can't hardly use. I am now saving and working to pay the phone off, sell it, and leave for good.

I switched to T-Mobile because they claim I had excellent coverage for my area. Our family purchased four phones. It has been the worse service I ever had. I use my phone for business and have lost clients. After about ten calls to customer service they finally said "so sorry we can't give you the service you need but you will still have to pay the balance of 1100 dollars for the four phones!" I bought my phone thinking they can provide me service!!! This is unfair games! They also tried to blame the service on the iPhones we had and told me to call Apple and have them exchange all the phones for new ones since it has been less than a year. The Apple service agent laughed so did I and he did a third party call with to T-Mobile to let them know how ridiculous and desperate they sounded.

I purchased a family plan for $100 from T-Mobile store in October 2014. In the beginning, everything was promising and I was happy about my new plan. However, that happiness didn't last long. About a month or so later I saw an ad at the store about free (Alcatel one touch) tablets with free data. I thought it was too good to be true. I asked the store manager whether or not it was true. She told me it was true, and that all I needed to pay is the tax and $10 for the SIM. Before purchasing the tablets, I talked to another sales person at the store to double make sure, and he reassured me that I would get free tablets with free data. Then, I went ahead and purchased the tablets.

We have been with T-Mobile for about a month. It was the worst decision my husband and I made. We are in a 4G LTE area according to their map but we don't get good service at all. Spoke with customer service. They stated the towers are being modified in our area. If we knew the service was going to be this bad we would've stayed with our previous carrier. We will probably be switching back to if the service does not improve.

I had my number ported from AT&T to T-Mobile prepaid, since they offered the best rates, and the reception where live and work (Colorado Springs) is acceptable. Also, I used to be a loyal T-Mobile customer many years ago, but was in a way forced to switched to AT&T since they were the only GSM carrier offering the iPhone 3GS at the time. Going back to T-Mobile turned out to be a huge mistake, and it turns out that you really get what you pay for. When I originally signed up for a T-Mobile plan in 2004, they had a reputation of having outstanding customer service. That is no longer the case. They have by far one the worst, and the most inept customer service that I have ever had the experience of having to deal with.

I have experience the worst customer service ever. There is no coverage in my home and I have to be on calls and visiting stores for the past 10 days straight and still you guys couldn't send me the right kind of router or white or even 4G booster. I asked for a 4G booster and twice two times in a row they sent me the wifi so sell router and not the 4G booster. They just don't seem to understand. They're very careless handling customer request. It's like you are literally teaching a three-year-old A for apple & B for ball.

First they charge me $50 a month, and I was fine with that. Thinking since it was $50 I would have great service with customer service and tethering. Not only do employees argue with me and get me more riled up, but they are saying I have to pay MORE for tethering to my phone!!! I'M ALREADY PAYING $50!!! If I want crap service, I'll go to family mobile for $25 a month. That way I get what I pay for. Never wasting my $ with their thieving plans anymore.

I was with T-Mobile for one month. Their reception was awful, international calls was a rip off. They have charged me more than l was told. l dropped this company before they empty my wallet. I DO NOT RECOMMEND T-MOBILE!!!

4/24/2015 I called T-Mobile concerning a cancelled account and billing. My son and I went to the T-Mobile store in 3/2014 to transfer service from Verizon to T-Mobile. (Huge mistake) T-Mobile did not have the iPhone 5s 32GB in stock. Therefore we had to wait for delivery of the phone. However, the sales representative advised he could activate a number and we could Port the number from Verizon to T-Mobile. Sound simple right. Well not the case for T-Mobile Customer support team. The original remained active for the whole year even after many calls to customer support. The billing remained $80 per month for a whole year; when the billing was suppose to be $50 a month for unlimited everything.

So I called T-Mobile trying to cancel my account which sounds simple enough. However this was not the case. I was transferred a total of 6 times, back and forth like something out of a bad comedy, before I couldn't take it anymore. I hung up with my final words being "CANCEL MY ACCOUNT." Well apparently that wasn't good enough because I got a call from T-Mobile about two months later stating I was past due on my account which had never been closed. I told the gentleman to kindly close my account and he promised me that it was done, closed over. However it was not over. I got a call from T-Mobile again saying I still owed for my account which was never closed.

I took my daughter to T-mobile to get a new sim card for my daughter for her birthday gift, February 22. As I talked to one of the employees, I ask her to ring it up. The lady at T-mobile said she would check and as the whole process was going on, she charged me $69.95 for the plan and the activation fee. She told me everything was done and that all she needed to do was wait for the phone to load and activate. She said that it didn't work and that she would try again. After she tried everything from turning it off to call the manager, she said she didn't know. I asked her about if the phone was unblocked like I had asked in the beginning, she was like "oh let me check."

I called customer service and they said I qualified for my new phone upgrade so I go in to do it then they wanted to take the phone that I have been paying on for a year with the 80 dollars you paid when I got it then wants 300 dollars for my hopper upgrade. I have been with t mobile for 7 years on another account paying with my cc and because I wasn't the primary that didn't count. And I was 3 days late on one payment it cancels my credit on hopper. I wish I was treated better as an 8 year customer. I probably would not refer a friend thanks for the customer loyalty feeling WM. I was never told that it would be such a hassle to go through this program. I pay over a hundred dollars a month and you have no flexibility to customers.

T-Mobile offered me a 15% company discount to switch to their carrier. So I switched to T-Mobile and purchased two new T-Mobile ready phones. However, once I started receiving bills and inquired about why my discount was not applied, I learned that T-Mobile was refusing to honor the 15% discount they promised me. T-Mobile claimed my company's discount program expired one year prior. I have been in a dispute with T-Mobile for more than 3 weeks but just keep getting passed from one representative to the next. It appears they have no intention of honoring the discount.

I purchased a LG Flex phone outright last year. My phone started to have problems with holding a charge and then the accuracy of the phone itself. Before the year warranty I went to the local t-mobile store. A new one (Let's call it #2) was ordered to replace my old one (Let's call it #1). It arrived the next day and then I was able to spend a mere 7 hours at the T-Mobile store to try to transfer apps, contacts and pictures to #2. But it was clear that #2 also had a weak battery and was a refurb that wasn't really refurbed. I called John Legere's office and spoke to their representative.

I live in NYC, which I think most people would assume would have pretty legit coverage by most carriers (including T-Mobile). Issues:

What a bunch of **. T-Mobile sends them my account after I went to AT&T. Says I broke my contract and owe $1443.00. Called ** 2 weeks ago and said check with T-mobile which she said "ok". I called T-Mobile, spoke with 5 different people. Called and spoke to ** who said they are closed now. Called back, spoke with ** who said "We are open now", says will check. Tells me write a letter in my own writing disputing this debt. To deal with these idiots, be careful you might wind up talking to their office in India since ** wanted to leave early.

Ended up canceling service with T-Mobile about 5 months ago, best decision ever! When I canceled I had my phone paid off, my payments were 77 per month and I had been with T-Mobile for around 4 years. The rep told me I would only have to pay my last phone bill and that would be it. I paid it, switched my number to a different provider, and then a month later I noticed T-Mobile took $178 out of my acct. I called and asked what the hell they thought they were doing and that I was promised that I would no longer be charged and that my service was canceled. They refused to give me my money back for an hour. They said they would only be able to refund half of the $178, and that I would get a check via mail in about a month.

When I opened an account with T-Mobile my husband was transferred over to my account. Well in the transformation process they never took my husband's information from his phone. We have been paying bills on a monthly basis. Never once did they say that my husband's phone wasn't on my bill. They shut my husband's phone off completely without notification. And sent my husband's remaining balance to collections and I would like this resolved and they won't resolve it for me.

They keep on increasing the phone bill without informing the consumers. We receive quite a few texts advertising buying/upgrading phones & services; filing out surveys etc. But when it comes to jacking up the phone bills, T-Mobile will not send a text informing customers about it. I was told by customer service, "for that you have to go to their website to read them" - why is it that?

First they claim they will pay your early termination fee - Total lies. I sent a rebate forms twice, nothing was received. I called them 10 times and no one seems to have anything logical to tell me. Secondly, they asked for the first month bill so I wouldn't owe them whenever I cancel my service which I paid, then when I finally cancelled my service even before the end of the billing cycle, they still charged me 101.75 for the month that I cancelled. I called customer service and to my surprise, they have no explanation except going back and forth complicating issues. No one should buy their BS. Their service stinks and on top of that, they lie a lot and their customer service rep are all scammers.

My phone would not work hardly anywhere... T-mobile made no attempt to fix the problem, they have no towers... they held us hostage for two years with phones that did not work... Now we quit the company. Two months ago they sent us a bill last month for $1,721. We called and the bill was cleared. Now we get another bill for $166.56. This company is something else... We told the rep the phones did not work anywhere. He told us if it was my phone I would go somewhere it did work... Spend your money somewhere else people.

I've been a customer with T-Mobile for 10 years, after having a phone that didn't perform up to standard I received 4 replacement/refurbished phones. Each of which had different issues. When I contacted T-Mobile about the issue, all that was offered to me was another refurbished S4 or trade in my phone that I owed $60 on and start a whole new balance with a new phone. In my opinion this is beyond ridiculous! 10 years and that's the best offer on the table. Needless to say I opted for a refurbished Galaxy S4 so I can pay the $60 I owe and switch carriers.

I bought 2 iPhones just Last month, almost 2k. A month later the mic on one of them isn't working. I went to the store. The manager named ** takes a look at it and said, "The water indicator was missing and I can SEE it was removed, and We didn't give it to You like that. And because of that, 'cause it was removed, the ONLY thing I can do is exchange it for a new one for a $175 charge. And if You take to the Apple Store they'll charge You more." wtf!! I have to pay $175 for something that is missing and I didn't do!?

I switched to T-Mobile like six months ago, in have the unlimited LTE plan and to my surprise my internet is super slow and the company has done nothing to fix my problem, so I am just wasting my money! Is there any way I can sue this company for stealing my money? Lol anyway, if you are thinking about moving to this useless company, don't do it, try cricket. I heard it was good and all reviews are good!

I switched to T-Mobile from Verizon because I thought it would be cheaper. The website says $150/month for 3 lines... when you go in the store they say $150/month for three lines. Coming from Verizon $150 for 3 lines means 3 lines including phones. T-Mobile is $150/Month for 3 lines, not including phones. You pay for the phones separately, but they are not forthcoming with that info in the store. There are no contracts, but you have to pay off the phones before you can switch carriers, and that would be a big chunk of $$. So I am currently stuck with T-Mobile until I can pay off or pay down the phones. That $150 bill that I was told is now $250 per month. That was mostly my fault for not gathering more information, and being thorough.

This company sucks! Go to Verizon - I'm glad I'm getting out of T-mobile! It seems that my bill goes up every month. We started at like $100 for four lines - now it's up to $186. What?! At T-mobile the iPhones are so much money. At Verizon it's $100 for a 5s and $60 a month. At T-mobile you like $60 plus almost $20 so your bill is high for one phone. I got an Android for $200 and I'm getting an iPhone for $100 at Verizon - it's a better phone for much cheaper!

I signed up to transfer to T-Mobile from AT&T on March 28, 2015. As of April 13, 2015 I still have not received two phones and 3 Sim Cards. After calling they said that my order had inadvertently been cancelled but they still billed my credit card for the costs. I am not told that it will take them 48 hours to review my order and another 7 to 10 days to receive a credit. I still have no means of knowing exactly when or what they will do. I can only call back after 48 hours and find out the latest status.

After 11 years with T-Mobile, I switched to CRICKET who offered a much better deal at flat rate. I purposely called T-Mobile at the end of my billing cycle. A month and half later, they send me "the final bill" which is $103.08, which basically is a FULL MONTH OF SERVICE without the service. When I called, I was told that it was printed in "The Service Agreement". I did everything I was told. I waited until the contract expired, I cancelled at the end of billing cycle and yet, they want another full month! I cannot believe that T-Mobile is getting away with it. This is a major rip-off. And I know nobody will do anything about it. And then they bill for calls that I could not have made because I was already with the other carrier! BEWARE OF T-MOBILE!! Terrible service, customer service is unprofessional and they lie. Get everything they promise you in WRITING!

I bought a screen protector for my cell phone, I even thanked her kindly for putting it on for me especially since we had issues with exchanging my phone. I had less than 24 hours and they were trying to charge me a $50 restocking fee after I was told was only $5 when I called an hour before I had walked in their store. She then smiles a fake smile and says to me "in case you try and take this back for a refund, I've put it on so you can't". Then says "hope you enjoy your phone", and yelled the next customers name in line. I had no intention on taking the screen protector back and I have never left a store in tears before or have even thought about writing a review on anybody or any company at any time in my life. I regret leaving AT&T because of their friendly customer service I always received, but they were too expensive is the only reason I switched to T Mobile.

Yes, I was a customer for almost ten years. I complained all the time of no signal. I broke down on a back road last year. No signal on my phone. No one to help me. I was stranded for almost 4 hours. Never got a signal. A farmer finally stopped. When I got to the big road and had a signal, I called T-mobile. The girl told me if I did not like their service I should go somewhere else. I did, then I lost my job barely making it. Tried to make arrangements to pay my bill and my phones every month. They would not go for that, said they had to have it all at one time. that was over a thousand dollars. I want to use galaxy s5 on prepaid but they blocked it. So I'm stuck with a phone I cannot even use on prepaid. They need to upgrade their lines and towers.

I purchased a very expensive phone from T-Mobile and 3 months later, it is not charging. T-Mobile sends me a "refurbished" phone with less Samsung warranty on it than mine has. And who knows where it has been or has happened to it? So I again call our "friendly but lying" T-Mobile who tells me Samsung sends the phones not them and only Samsung can authorize a new phone. Just as I thought. T-Mobile does NOT care about their customers who have been with T Mobile a long long time. They just want to lie and scam.

Month after month T-Mobile changes my monthly plan without my authorization, and the monthly bill is never the same amount. I've called customer service multiple times, but they always give me the runaround. Always coming up with excuse after excuse. MAKE UP YOUR MIND T-MOBILE!!!

We changed over from Verizon where we were paying $179 a month to T-mobile, where we were promised unlimited everything for 4 lines for $120. Now we are paying $331.00 a month. They insulted my father and would not keep their word.

After 30 days that I signed up I send an email with a picture of my Verizon bill. I got the email from the lady who helped me when I sign up. And when I went to the store to pay my bill I asked the man and said “it takes 6-10 weeks to process the ETF”. To cut it short they did not process my ETF because it's over 60 days. I spoke to supervisor and said I'm not eligible for ETF since it’s been 4 months. I was shocked and mad. I was with Verizon for 10 years, never gave any problem but with Tmobile - I have been screwed. They lied over and over. I paid my ETF to Verizon a month after I transferred my service to T-mobile. But never get ETF from T-mobile. I'm not happy with the service.

We keep getting these calls saying that we have to pay $300 dollars or $600 dollars for an account that we never had. We been with AT&T for the past 11 years so how do we have to pay for something we never had. Think it's time to let the courts handle this!!?

We have been "loyal" customers for three years, and during those three years we have had issues with billing - specifically, we will be charged for services not requested by us; or our rate plan will be changed without our consent. Our bill fluctuated for years between $150 and $200+, and every time we called we were given b.s., which we swallowed because we thought, well, they must be right. However, this past year we have been getting the same letter (I finally realized I had to start keeping a record so, I have about 4 of them) in the mail from T-Mobile notifying us that we have been declined for credit. I do not understand, and neither does my husband because we already have the devices we need and we have not applied for any credit or services.

Called T-Mobile to verify this collection notice is valid 4/5/15 and they said yes. We had a month to month internet WIFI card and they have generated a fee they say we never paid for $161.00 which is false. We cancelled our account in person at the T-Mobile booth in Stockton CA Mall off of Pacific Ave. We have numerous problems with T-Mobile and remember all these details. Will likely take them to small claims court.

I was with T-Mobile for one year and it was hell. I left T-Mobile on 4/5/2015 at 3:13 pm and I will never return. The customer service is horrible and the signal is horrible. Do not go to T-Mobile!!!

I called the loyalty department regarding T-mobile, regarding upgrade. They cannot be trusted regarding upgrades on phones. They extort money from consumers. They will talk a good word and say your a loyal customer so you will sign the EIP financial agreement and they will lie and say they will give you credits but as soon as the bill comes, they will financially take advantage of you and send you a big bill and threaten your credit if you don't do business with them.

After finding out that T-Mobile was overbilling me for over 3 years, Customer Support told me they would only credit my account $989 dollars. They would only use the credit to pay my monthly bill. To only find out the first month they overbilled me again and would not make up the difference. This is how they treat a customer who has been with them for over 13 years. Not only that, they refuse to produce any documentation and their system only holds 3 years of documentation. I have always paid my account via cc over the phone. So much more, but I must mention how rude they are to such a loyal customer...

I took a 4 lines family plan 2 months ago and due to the extremely bad network I had to change to a single line plan and take 3 of my line to a real company. But my surprise was when I called to tmobile and change the plan to a single line they said that any way they were going to charge me for the next 25 days remaining of the cycle that has started 3 days ago... what??? Do you know the word "Prorate"?? T-Mobile is forcing to the customers to pay for the service that they never are going to use... How can we name this? Fraud?? I never in my life thought that a company like T-Mobile was doing this kind of shabby acts. I hope people read this review before they fall into the hands of this fraudulent company.

I never write reviews, much less bad ones. Even when I have been very dissatisfied with a service or product, I usually just let it go. However, I feel that I need to warn consumers about the ethics of T-Mobile. Previous to switching over to T-Mobile, my husband and I were customers of a great company. We weren't unhappy with them at all, but we needed to lower our monthly bill. That's when we made the switch to T-Mobile. Oh boy, do I wish we had done our research. We were very unhappy with the service we received, both cellular and customer. Our phones would randomly cut out in the oddest of places. Obviously, we needed to change services.

Send me to collection on April 2014, when I was still its paying customer. I had 2 phone lines on the same account. My personal line that I move to a different company in about November 2014, the second line which had not been in use since March 2014 but I kept paying full amount for about 6 months. Then in about Sept 2014 I call t-mobile and told them about the line that I was not using and they recommended me to temporarily suspend the line until the end of contract so I would not have to pay contract termination fee, so I did.

I reside in your extended (2G) network area and on approximately March 29th 2015 we experienced a 100% total loss of our data connection. I work in my 4G LTE coverage area and I have noticed my device indicates that it has a 4G LTE signal much longer than usual when leaving the 4G area and entering the extended 2G area. Eventually switching from 4G LTE to a complete loss of a data connection to the network. I will not receive a data connection until I reenter my high-speed coverage area.

Have you heard of "hollow gestures?" It's where someone says something like, "Do you need any help?!!" and you know they don't really mean it and you know you won't be getting any help. The employees at the T-Mobile store are full of hollow gestures. Can they switch my current phone number to the new T-Mobile phone I just bought? Sure they can!!! Never happened. I had to drive 10 miles back to the store to find an employee who could actually make this happen. Can they switch our four T-Mobile lines to three? Sure they can!!! Never happened. I got billed for four lines. I had to call customer service. I was told my next bill will be for three lines and include a price adjustment. Sure it will!!!

I notice that on my phone bill I was charge for a previous month charges with this month charges. When I called to change something I was told I wasn't going to be charged and now I am being charge. Wow, how can that be when the other bill before that was already paid.

I had T-Mobile for about 3 months. The coverage is abysmal. According to their map, my home is in Excellent 4G LTE coverage. On most days I had 1-2 bars, sometimes no service at all. They said they sent techs and that the towers are working correctly so the issue must be the brand new iPhone 6+ that I got from them. I went to Apple to restore as they suggested. All this did was make me reload apps. Same problems. Driving from Houston to Austin was a nightmare too. I would lose service for just about half of the drive. Customer Service was friendly but full of empty promises. I dropped them like a bad habit.

I Live in Seattle. I almost never can complete talking to anyone on phone. T Mobile drops phone calls. Service is very bad. People saying that they are calling me and i never pick up phone. If you want to save money dont go with T mobile cause you will switch from that company soon.

How difficult can it be to figure out what happened to a payment? Well, I started off with online chat, but find that they cannot really resolve payment issues (then why have a selection called "Billing and Payments" in the chat box??). So I had to call them up on the phone (which I avoid based on past experience) -- I get transferred around because apparently nobody is able to resolve anything. All they can tell me is that the "payment did not happen" according to their system. I finally got to a payments supervisor who said that the payment was not a payment; it was just a pre-authorization and due to a "technical issue," the charge to my bank account did not actually go through. They accused my bank of making a mistake. I called my bank, and with the first person I reached confirmed that indeed there was a payment made to T-Mobile. Duh!

I have no service at home and t-mobile will not do anything about it and they are still charging me full price. I have contacted them more than ten times and they tell me the same story. It's like they don't care about their loyal customers, I've been with t-mobile for more than 3 years.

T-Mobile was quick. Promise to cover switch charges, but will not pay. Customer service is horrible. They lie to get you to switch.

Wow! It is very sad that T-Mobile has 5 page of negative feedback in the past 3 months. One more to the list. I became a T-Mobile customer back in December and had nothing but drop calls and no signal problem. I have escalated this to management and they have replaced my phone 2 times. Sorry the is the network, not the phones … Sad to say this but I need to move on. Adios.

We were with T-Mobile for many years. We had to work in North Dakota on a temporary job for 2 years and dealt with unacceptable service the whole time we were there. We called T-Mobile often to see what we could do, and were told that they were getting towers in the area due to the booming economy up there. They also told us that if we got the iPhone, it would do much better than our Blackberrys. It did NOT help the situation, just cost us more money. We were continually told that they were working on our issues and things would improve. They did NOT improve... I was going weeks at a time with no service, missing business calls.

My phone was stolen, so I report it to T-Mobile to get my replacement phone, the most difficult situation to be in with this company. 1st I was told to fill out the claim form and send it in and that it would take 1 to 2 days to receive. Then they tell me, the next day, I did something wrong on the form. So I redo the form. I send it back, faxed it twice and emailed it twice, the same day.

As a T-Mobile customer I never expected that a business like T-Mobile will steal from a customer. I purchased a Samsung Galaxy from T-Mobile paying full prize upfront for the phone. Now my phone came damaged. For several of months I struggled with this damaged phone. The phone will just turn off on full percent battery and freeze. Now at the T-Mobile store located at Lincolnwood shopping center they placed me an order to ship my phone through UPS then I will receive a new phone and so they emailed me the instructions (which I still have) and followed them carefully.

T-mobile tells you that they will pay for the contract termination fee when you decide to switch over from another cell phone carrier. Well I switched from Sprint to T-mobile and received the termination fee which was $200 plus $42 in taxes for the termination. According to T-mobile they will only pay the termination fee not the taxes that are associated with the termination. I called and spoke with someone at T-mobile who told me that the taxes are a federal issue and not something that T-mobile deals with or would reimburse.

When I purchased my phone, I was told this was a great inexpensive phone to have. I had nothing problems since I owned my phone. I sometimes can't answer incoming calls, phone dials out on its own, shuts on and off constantly. It's like not having a phone because it's no use if it's not operable. Billing is also an issue - I refill, it's not the correct amount or inconvenience of the system being down - can't make payment, so my phone is off until it's running again. I have my payment but can't pay for my services. I been w/o for 10 hrs and be will for another 5 hrs. I'M PISSED OFF!!!! T-MOBILE SUCK!

I have been with T-Mobile for over 7 year but for the last year or so, T-Mobile has really got over on me. They offered me a free broadband service. They said I wouldn't pay anything. Well they fail to tell me it was a six-month promotion and after six months, they would start billing you and after I noticed that I was paying for the service, I call customer service and I found that they were the most inconsiderate liars I have ever did business with. All the customer service rep could say was, "I am sorry you were misinformed and we will stop the service now and we cannot refund you your money back."

So after 6 years of service, T-Mobile has finally driven me to another carrier.

I am really upset with what T-mobile did to my fee. Monthly they tracked me down for $500 because I did paid more than 1.5k for all devices (installment). I called in Customer Services, one staff answered it happened because I didn't go to the store to pay directly; therefore, all the money to be transfer into credit and will be deducted for monthly fee, not installment. T-mobile did it twice to my family. The first time, we paid off for an iphone, the money goes to be credit to pay off monthly service fee while my husband already set up automatic payment on his bank account for service fee. This is the second time, they did with my family. So, I will have to pay forever for the installment fee even I did paid through My T-mobile account for more than 1.5k. I suggest to T-mobile company that you should shut down your website because it is useless and trouble for customers.

I just refilled my phone 5 days ago and already I get a text saying I used up all my data. I went on Netflix and watched 2 movies only. I feel like they lie, it's not unlimited data and I'm angry. I'm unable to watch movies on my phone.

T-Mobile is the worst you could switch to. I have had AT&T, Sprint, even Metro PCS and never had a problem. Ok so I had Sprint and I decide to go cheap and switched to T-Mobile, get the family plan in September. Well everything went fine at first until November when we decided to switch our two tablets from Sprint for a cell phone and a tablet from T-Mobile. They agreed to pay the cancellation fee and pay us $20 for each tab. Ok so they did the contracts. We were told to pay the cancellation fee for Sprint and we would get reimbursed. We paid.

I purchased the handset device from T-Mobile from a Rosedale, NY location on 03/03/2015 at 7:29pm. The store was just about to close and I didn't was to be a pest. After I purchase the phone the representative asked if I knew how to activate the phone in which I replied (yes). They placed the unopened device the T-Mobile bag with the receipt. The first week I did not open the device because I needed to transfer my info into the new device. I proceeded to open and activate the device within the second week of purchasing the phone and used it for a couple of days.

Last week my T-mobile windows phone died finally. I had planned to switch to another carrier, as the t-mobile service was terrible in my area. I switched to Verizon, and with 3 weeks paid for still with t-mobile, I discovered that t-mobile had deleted my entire account, along with all the contact information. When I called t-mobile customer service, they told me that that was their policy. Now I can't replace these contacts or even access my account, even though I'm paid up thru the beginning of April. Bunch of outsourcing scumbags.

Have been a customer for over 11 years (granted I took over my mother’s account of 2 years) I finally met my agreement and was let out of my contract. I called over to T-Mobile 2 times in one day to confirm that all of my bills were paid up and that I was able to port 2 lines I had out. I got the OK to port and I was also told that I was going to have a full bill to pay and then my final bill was to be prorated. Ok, cool. I then deliberately picked the phone back up and confirmed this information- the rep agreed.

Purchased a New Galaxy Note & Service, activated the phone & had my personal data transferred at the store (5hrs). I was assured I could return everything within the 1st 14 days without any consequence. I was not able to dial out or receive calls, so I Googled the issue & found that if I turned Airplane mode on and off It would work. It did well enough to call customer service who advised the issue was entirely my fault because I had not turned my phone off the ENTIRE time I owned it (48 hrs).

The customer service is below par, most of which do not speak English as a first language. The billing is very messed up and makes no sense. The cell service is also below par. I had many missed and dropped calls and a very large area of either very poor or no service at all.

I have been a loyal T-Mobile customer for over 9 years now. I am finally to the point that I will leave when my phone is paid off. (Notice I didn't say when my contract is up). The appeal has always been the low cost but it no longer outweighs the horrible service. T-Mobile brags that they do not require a contract. That is correct but if it cost you $600 to leave-- the result is still the same.

On the 16th of February 2015 I order the new note 4 phone with the intentions to add this additional line to my already 5 lines. I was told that this order will take 2-4 days and I have to pay the interest cost for the phone. 72.34 was charged to my CC. I called T-mobile on the 20th as a follow up since I never received the phone. I was told that the phone was on back order which was a surprise to me. T-mobile never called me to inform me of the back order situation.

I get charged for items did not receive. Need call all the time to get resolve. Sometimes need call 3 months in a row. Will be leaving service once phones are paid for. Never had this problem with other services. Big ripoff.

My mom surprised me with an iPhone 6s from T-Mobile the first week of January. The phone was okay for the first few weeks. Then every time I tried to use the keypad while on the phone to enter in my credit card information the phone would start flickering like crazy. It did that every time I went to enter in my credit card information. I called T-Mobile and I was able to get a replacement phone sent to me and I was also able to get a new card for the phone. The phone arrived the next day which I thought was amazing! I had the phone for three day and then it started doing the same exact thing. It started flickering every time I went to enter in my credit card information. It just started flickering like crazy.

We changed from T-Mobile to AT&T on Feb. 7th. A week later I called T-Mobile to request a final paper bill because they terminate your online account when you go to another carrier so I could not view it online. They said it would be coming soon and the balance was about $61.00. After not receiving the bill, I called back on Feb 25th and spoke with a woman who said my bill was past due. I explained that I had never received the final paper bill. She said she would request it and that it would arrive in a few days. Called again the first part of March because I had still not received the bill. On March 13th I received the final bill for the amount of $124.00. I called and they said I didn't owe that, my total was $61.00. I again requested a final bill showing the correct charges. We will see how long that takes.

What a HORRIBLE way to treat your customers!!!!! Since day one a sales rep from business division of T-Mobile enrolled me to a 2 year contract and nothing that was said to be on the contract was honored. She said I would have free wi-fi calling, well my 900 dollar bill told me otherwise! She said the money that I paid for 4 phones would be credited back to me, well thank God I haven't held my breath because I never got it. My daughter's phone has glitches and they blame the fact that we share the internet. I gave up fighting for a few months and lived without the things I was promised. It was very tiring wasting hours on the phone to tell my issues to everyone that took my call because for some reason no one there seems to accurately note my account.

THEY SUCK, every month they are always overcharging us. My family and I have to call to complain almost every month since we have been with T-Mobile. One month we pay $75 and other months we are paying almost $90.00. They keep charging us and we complain each month. They are so stupid and we highly regret leaving At&T. Once our contract is over we are all leaving. T-Mobile also has the worst customer service because they never know how to resolve any issues even if it's a simple question.

I cancelled my account last September 2013 because I was not using it anymore and the phone was stolen. I have a phone from work and a private prepaid phone which I was using. I did not realize that T-Mobile continued billing my account. When I called and complained many occasions, they kept sending me to different people and cannot explained what happened and demanded that I need to pay my bill which I believed about $145.00. T-Mobile reported my account to collection agencies. The bad thing about this, my credit score were very much affected and destroyed my financial credibility. I want to resolve this issue especially my credit history.

6 time over the last few weeks I've tried to get set up with t-mobile's test drive but their system was not working. 3 times they said they would call, be back and never did.... bad service.

My account was closed and paid in full. My deposit refund of $80.00 was never sent to me. This company is the biggest piece of **!!!! Will never use them again! They are crooks! They suck!!!!

I have received a bill for current service... $108.10. I cancelled my service in 2009! T mobile has sent me a few "bills" that I did not owe and it keeps happening!!! Tired of the run around! Tired of being randomly charged for no reason. I was on the phone for 2 hours with no resolution in sight. GET IT TOGETHER T Mobile!!

I have unlimited everything for two lines for 100 a month on 4G LTE network and have had zero complaints. Many of these reviews are petty - one person gave one star because she had to pay 15 dollars for a sim card lol. Coming from Verizon where I paid 100 dollars for ten gb and 40 dollars per line fee for three smart phone (220 a month) not including surcharges and fees, T-Mobile is the best. My 4G LTE has never dropped - it's super fast. Way faster than Verizon actually. Never had a dropped call or missed or delayed text. I get to listen to unlimited music while I'm driving etc. And this is just my perks. There are many others. When you compare T-Mobile to other cellular services how can they not be the best. To complain about a sim card price, OK well Verizon doesn't charge a sim card price lol go to them. I bet you'll be running back after the first bill coughing up that 15 dollars.

Purchased new note 4. After 2 months hardly no volume. Obviously the volume is defective. Went to store, they reset it. Nothing happened. Called their royalty dept, they would not exchange it for a new one at nc. They have the worst customer service, they don't give a ** about customer satisfaction. I have 5 phones with them. So sorry I choose t-mobile.

T-Mobile is sweet as long as you stay with them. Service is not that bad just not good enough coverage area, but when I tried to switch to AT&T, so much trouble, they said there is no contracts but you cannot leave if you haven't paid in full all phone devices. I paid In full then I needed to unlock my phone and I call T-Mobile for that and I was told it could take from 48 hrs to 14 days. I wait 4 days but one of my 4 devices unlock code was wrong because a T-Mobile representative mistakably put a wrong IMEI number then I call back and I was told they had it fixed and just to wait for another period time 48 hrs to days. I call 7 days later to check up and I was told my account is not eligible because I had the last phone service period unpaid, after you pay call back.

For 3 years, I've had T- mobile phone service, (contractually). At the origin of this service, I indicated that my no.1 priority was to have contact with my 2 parents, (they are 89 and 90 yrs of age, and they take care of my 50 year old brother, who has down syndrome). I also explained that my parents lived in Williamsport MD, and that I work 28 miles away, in Chambersburg PA, (just off Interstate 81). From the start, service had been very poor, not being able to even get through. On numerous occasions I called T-Mobile Customer Service to complain... I visited the store, I even spoke with their Engineers. Throughout this time period, it's been recommended that I upgrades my phone, service contract and software.

I was with T mobile for only a year. Within that year we never paid the agreed amount. They would tack on all kinds of charges. When confronted they would say that we wouldn't get charged that again. Sure enough next month it was on there again. We had the international plan. 10 a month for international calls- Lies Lies Lies. This is the biggest crock of crap ever. We were get charged by the minute. When I asked them about it they said we were calling a cell phone. When I told them we were calling a landline they refused to change the bill. This is my top complaint. They are thieves- stay away from them. Not to mention the cell service was poor at best.

On Monday will be my last day with T-Mobile, before it becomes for real I tried to contact them and find out why they stopped sending me a paper bill. When this all started last week most of them didn't know, others insisted that I was set up for paper bills, and my personal favorite was once you change phones or upgrade to a new phone their system assumes that the person wants paperless billing. True or not, that's a bit of assuming things right off the hand. Last Monday I went down to a local AT&T store and enrolled. After having a long talk with the sales rep and comparing it to what T-Mobile was actually pushing things, I am sure that AT&T will have its own share of problems.

On March 3, 2015 I paid for activation online with T-Mobile for a prepaid monthly service that included unlimited text and phone calls. After my credit card was charged, I was prompted to register my account so that I could contact customer service in the future and I could access my account and such. During my attempt to register I was told that I would receive a text message on my phone once the service was activated. It is now March 8, 2015, 5 days later, and I have not received a text message since the service was never activated.

Beware when you change to T- mobile. Make sure they mention to you that when they buy out your contract that you have to pay the balance then they reimburse you. Make sure also they tell you how to go thru the process of getting your money back. Got stuck owing at&t 1400 cause no one told me. Bad customer service. Called them and they told me nothing they can do. Worst company ever Lies, lies just to get your money.

T mobile are more thieves in the world. They stole me a phone that I returned and they are charging me and not only that, they charge me a bill from a phone number in two different phones. Thieves, robbers, thieves, robbers stupid, abusive, thieves, robbers, thieves, do not do that to people. Take advantage of people, stupid thieves and if we do not pay them, they hurt us credit. Stupid thieves thousand times, but I'm not paying more and damaging my credit, I do not care.