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T-Mobile Reviews

1.4
10,443 reviews
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About T-Mobile

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Pros
  • Generally good service in urban areas
  • Responsive corporate office support
Cons
  • Frequent billing discrepancies
  • Inconsistent coverage in rural areas

T-Mobile Reviews

Over 10k reviews since 2012
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    Page 55 Reviews 10435 - 10635

    Reviewed Sept. 1, 2005

    Want the frustration Alexander Bell and Dr. Watson experienced BEFORE they got the first telephone to work? Get T-Mobile. I've been a customer since Feb '05. I switched from ATT, only because I thought it would be cool to access email via T-zones. Dumb move on my part. Really dumb move.

    Their coverage map should carry the footnote, "We really have no idea where we have a signal, so we had an artist make this up. Her favorite color is red, so she used it a lot."

    My most common experience is sitting in an airport with no bars while a dozen people around me gab away. Call quality ranges from marginal to lousy. An annoying echo is the most common problem, followed by garbled audio, dropped calls, unintelligible voice mail and what has to be a CSR staff of six.

    They have offered bonus minutes at times to assuage my frustration. We've swapped out phones. But, in the end, their network just doesn't seem to be as extensive as the other guys and despite their repeated claim they want to resolve my problem; they can't fix a network that is underbuilt.

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    Reviewed Aug. 31, 2005

    Where do I start about the lack of service I am receiving from T-Mobile? I guess I will start with the phone screen going dead and me calling in for service. Boy was I happy to find out that my warranty on the phone was still in effect, but surprised to find out the warranty was for a mail out only service to replace the phone. I was told I had to call in and wait on one to be shipped that would take SEVEN days.

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    Reviewed July 27, 2005

    I have tried to close this account since May 2005. I have sent three certified letters to T-Mobile President, their Legal Dept. and the Executive Customer Service. I have received no answer to my letters and they will not close the account. Now I have two bills with the same account number.

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    T-Mobile Company Information

    Company Name:
    T-Mobile
    Website:
    www.t-mobile.com