T-Mobile Reviews

I can not possibly add to the misery so accurately voiced in all of these negative reviews. On a positive note after months of sales people lying/bait switching and double talking I went to AT&T. What a wonderful experience. I will stress that you must go to a company store, not a Kiosk, BJ's etc. The staff in AT&T Company stores are professional, well trained and print out every price and service discussed. They clearly explain all details and because they are so well trained it takes a fraction of the time I spent at T-Mobile. If you are still a T-Mobile customer go to, no RUN to AT&T.

DO NOT DO IT! While their plans may be appealing they are deceptive!! They will lure you into buying new devices, I even think that they make their devices start to act up after a while including their internet and data so that one upgrades and gets into more debt with them. Three years with them now and it has been a nightmare overall... The costs out of my pockets have outweighed their so called rewards which also make it appealing but again, deceptive and do not purchase their Revvl 8 or 8 Pro.. These phones will be recalled soon like the 7.

The internet service is terrible. I got the best plans they offer and the internet service is terrible. I do not recommend. The internet service.

I wanted to recognize Jen from T-Mobile customer service for the way she handled everything. She was patient, clear, and genuinely helpful the entire time. You can tell she cares about doing the job right and making sure customers are taken care of. It’s not every day you come across someone who makes the process that smooth and stress-free. Jen really stood out, and I appreciate the effort she put in.

I haven't been with T-Mobile since September 2025, much to my surprise they turned me into a collection agency for 80$. I suggest you don't do business with them, what they did was underhanded and wrong. I made my finally payment by phone, verified that I didn't owe them anything and this just suddenly shows up on my credit report. They're a bunch of thieves taking advantage of senior citizens or trying to. Don't do business with these dishonest thieves.

Hello, I am writing to share my experience and concerns with T-Mobile, which has been quite frustrating and disappointing. Over the course of my time as a customer, I have encountered repeated issues with billing and customer service that I feel need to be addressed. To begin with, I have noticed that T-Mobile has charged me hundreds of dollars in extra fees. When I reached out to discuss these additional charges, I was met with various excuses and resistance regarding canceling lines that were added without my consent. The representatives often cited company policies as reasons for not resolving the issues, even though the lines were sold to me under misleading circumstances.

I am beyond disappointed with my experience with T-Mobile. Despite giving clear instructions to terminate specific lines on my account, they failed to follow through. Instead of closing the lines as requested, they have continued to charge me, resulting in inflated bills that do not reflect my actual usage or requests. ​It is exhausting to have to repeatedly correct a company on basic account instructions. Their lack of accountability and follow-through is unacceptable for a major carrier. If you are looking for a reliable provider that actually listens to its customers and offers better value, I highly recommend looking at Mint Mobile instead. Save yourself the headache and the extra charges.

My wife had T-Mobile for more than 10 years. Service is OK; probably on par with the other big carriers. The problems started when she switched carriers six months ago. The new carrier agent called T-Mobile, and the agent there confirmed her account was cancelled. Five months later while auditing our bank account, I noticed T-Mobile was continuing to withdraw the monthly fees via autopay. Trying to resolve this is where the real problems started. Endless phone calls with people that have limited English language skills. Just repeat the same thing over and over. Took a trip to the T-Mobile store. More endless calls. They finally said the account was cancelled. Called last night and was told no, the account is active. Talked to the bank, billing is still in place. I've sent emails to addresses the store representative gave me to escalate the issue. Crickets.

T-Mobile is the worst service I have ever used. They charge hundreds of dollars extra. They playing customers and if someone call them regarding the extra charges they got, mostly they don’t talk, if they talk then they make excuses it’s their policies. Last year I have canceled one line in July because I was using two lines. Reason I have canceled one line because I see I’m having charges more than should be. Before I have never check the details. After when I see the details it’s all fake, they charge something else and showing something else in bills.

Bad customer service from Hank, was not helpful. Been T-Mobile customer since 2014.

T-Mobile's staff would say almost anything to sell their products. I believed their promises, but within a few months, I discovered much of what I had been told was not truthful. I canceled my service with T-Mobile after only a short time. Before I left, T-Mobile offered me a “free line” if I stayed. I accepted that offer, but later canceled my service and switched to Spectrum, which turned out to be a great decision. Then T-Mobile claimed I owed $184 because, although I had canceled my service, they said I had not separately canceled the so-called free line. They sent the account to collections over charges for a “free” line. To put an end to the harassment, I paid T-Mobile to get them off my back once and for all. If this happened to me, I would have to wonder how many others have had similar experiences. The best thing I ever did was get rid of T-Mobile and switch to Spectrum.

I am getting robbed by T-Mobile. I ordered a phone online and never received it. So I cancelled the service before I ever used it, never received a phone. I called to cancel 2 days after I ordered the service but T-Mobile waited to cancel things on their end until after the required 21 days so that they could charge me. I received a bill the month later, when I called I was reassured that it was something on their end and I did not owe them any money. This happened 3 months in a row until they have now put me in collections. Even though they admit that I cancelled it 2 days later they still refuse to recall the debt. So T-Mobile is stealing my hard-earned money and forcing me to pay or have my credit screwed up over 164 dollars that I do not owe. When I called the collections agency, they apologized to me and told me that T-Mobile is doing this to a lot of people.

So... I was previously a Verizon customer. I owned my phone, tablet, and watch. I went to T-Mobile with bring my own devices... Just to get a cheaper plan. I set up T-Mobile over the phone and they were mailing me the sim cards... No sim cards came. Called T-Mobile. They said they were delivered via UPS. No picture of delivery either! They were not delivered ... Someone was there and they did not stop at house!

T-Mobile is an unscrupulous company that will RIP YOU OFF. We had service for years, they scammed us into getting two additional lines through some bs contract. Then as soon as we paid off our phones, our bill almost doubled. The internet through them was also extremely slow. When we finally realized they were overcharging us, we switched to AT&T, which has MUCH better internet and our bill was cut in half. But when we turned in our tower to T-Mobile store, they assured us that our account was closed. Yet T-Mobile kept charging us for these additional FOUR lines we were UNAWARE OF.

I had a very frustrating experience with T-Mobile’s online activation and customer service. I attempted to switch 3 phone lines through their website and paid a $30.10 activation fee. The number transfer failed—only 2 lines partially transferred and none of the phones worked. I spent over 2 hours on the phone with customer service, being transferred multiple times, and no one was able to fix the issue. I canceled the service the same day because it never worked.

Good service and prices. But when you are told you have $800 allowance on each line to switch and upgrade, it should be honored. I had to pay for all my phones through Verizon because of the lies I was told at the Jefferson City MO location on Missouri Blvd. Thank you all for the screw over. Really helped us a lot! DO NOT SWITCH UNLESS VERIFIED BY CORPORATE.

I want to highly compliment a young man by the name BECK who works out of the Riverdale, Utah, T-Mobile Store. I had a major problem with my Apple ID and my Apple password and interactions with my Apple phone and a new software program called "decipher". I needed to deliver information to my attorney, on Monday, for one of my Projects. BECK was so patience and knowledgeable and even stayed late on a Saturday night, to help me. I have been so pleased with T-Mobile and your people and products!!!! I was with Verizon for 10+ years and they never helped me like your people do!!! Please share this with Mr. BECK!!!! - He made my day!!!! I LOVE T-MOBILE (I am a professional Civil Engineer and know good people). THANK YOU.

The wifi is the worst in the country. The phone service doesn't work most of the time. I don't get most of my messages. I switched to save money. They charge twice as much as my last provider with less service. At least my phone worked with Verizon. Even the phone doesn't work.

Fairfield Iowa very misleading customer service. Was told it would cost anything exact amount and they had all 4 phones in stock. Told them I needed to go get money from bank. I came back with everything the Rep told me he needed. He then told me he made a mistake and only had 3 of the phones. They would have to order the other but he would have to do 2 separate transactions. Now he needed me to pay another 320 dollars on top of the original amount that he Quoted me. Then told me that it wasn’t his problem that I have bad credit. My credit was just fine to get my phones at Verizon the next day.

Switched from AT&T to T-mobile to be able to use satellite. Satellite was great, but normal service was horrible. In cities pretty good. Traveling it sucks. My wife's drive to and from work is about 32 miles. No signal 80% of the way with an iPhone. With android my reception was a little better. After canceling almost 2 months ago. They continued to charge me. After numerous calls and going to Tmobile store. No one could access my account. Finally called today and got to speak to a supervisor.. Supposedly I'll get my $ back in 7-10 days, but they caused account to overdraft. I'm likely going to small claims court or arbitration. We'll see. I'm basically saying T-MOBILE SUCKS. FIND ANOTHER CARRIER. I'm back with AT&T and relieved from the stress Tmobile provided.

The service is absolutely the worst bar none. Trying to port my number has taken hours of time on the phone where getting the info from Google fi was a breeze. All calls routed thru Philippines and English poor. I cannot believe they continue getting business. I regret the day I decided to try and return to T-Mobile.

Koran ** was very knowledgeable, helpful and professional when I purchased my Samsung 25 phone and later my Samsung 8 watch at the T-Mobile store at Sam's Club. He took the time to instruct, this "old lady" on how my watch works. I am grateful for his help.

I’ve had a very frustrating experience with T-Mobile over the past couple of months. Starting in early March, a representative told me that if I changed my plan to include 10 lines, I would qualify for a promotion that included four free iPhone 17 devices. Based on that information, I made changes to my account. After weeks of back-and-forth, I was recently contacted and told that I do NOT qualify for the promotion and would have to pay for the phones. This is completely different from what was originally promised.

I went into them to switch and they did nothing but lie to me and sent me to another store. They said I'd be taken care of and the prices were never even close to what they said. They just lied and they beat and switched me. Don't ever go to T-Mobile, in my opinion, they're horrible.

After canceling my T-Mobile service in October 2025 and paying the final bill in full, I believed my account closure was complete. However, in April 2026, I discovered that my account had been sent to collections. This occurred because the cancellation process was not handled thoroughly, which led T-Mobile to continue billing me for devices—including a watch and tablet—even though I had already returned the internet modem and specifically requested the account closure. Despite T-Mobile acknowledging that neither the account nor the associated items were used during this period, and all services were transferred to another carrier as of October 2025, they have refused to credit back the charges incurred from October 2025 through April 2026. As a result, I am now facing collections for services I did not use.

ABSOLUTE worst phone company I have ever had in my adult life of 20 years. Signed up in May 2024 for the $105/month plan, added some fee, came out to $112/month for the 1st year, 2nd year comes up May 2024 and from May to June 2025, it went from $112/month to $231/month. Here we are in April 2026, my bill yesterday was $33 past due, today it's at $231 (see pictures)! I have paid almost $1000 in these "late charges", no customer service personnel can tell me where they came from but every time I call they say I have "late charges from the past bill". They have been saying this since June of 2025.

I canceled my T-Mobile cell phone service on 3/10/26 after switching carriers, even though I had already paid for the entire month of March. I contacted T-Mobile via chat on the day of cancellation to request a partial refund for unused services. At first, the representative said I wouldn’t get a refund, but after I asked to file a complaint, they claimed a refund of $72.33 was initiated. After waiting over a week with no refund, I called T-Mobile. The rep told me the refund would appear in the next billing cycle (4/7/26). On that date, not only was there still no refund, but I was also billed for Apple TV services I didn’t use—despite having my own Apple TV subscription. Another rep said the refund could be issued via prepaid card or original payment, but my original card was canceled. I opted for an electronic check and provided my checking info, and was assured my balance would be taken care of.

Have home internet box I need to return. I called on two occasions and spent over an hour and a half on the phone. In both instances the salesperson did not do as promised yet they told me everything was good to go. One of the salesperson put me on hold for 26 minutes before I hung up. He never called back like he said he would if disconnected

I was currently at T-Mobile on Lake St in Aurora and had a wonderful experience with my service from Vianca V. I arrived with my notebook loaded with questions about my account passwords and plan status. She greeted Gma and with a great smile. Vianca was able to assist me and Gma in a very timely manner. Juggling between the two of us she was able to also notice that I was late on my payments a few times due to me being in and out of town. She offered and explained the T-Mobile credit card for payments, so I signed up. All issues were resolved and I walked out a very happy customer. Thank You Vianca.

Went to T-Mobile on Maughans Ave. First time there. Tyler waited on me. He was very nice and helpful. This is from a person that doesn't know much about phones! He was very patient with me. I will be going to that store for now on..T mobile on Eastern Blvd. is not good at all. Was a little busy but still took time with everyone!! Tyler will be my go to person for now on..GREAT STORE.

I tried to return to T-Mobile and had one of the most frustrating customer service experiences I’ve ever had. On April 19, I called to port in my number with a promotion. I spoke with three different representatives—none of them could help. One of them even sold me a watch without giving me the account credentials to manage it.

It used to be a good company until recently they started to make excuses to overcharge you. And for no reason extra charges were coming to me after I left them to another company. Yeah, figured.

I switched from Verizon to T-Mobile. I actually used T-Mobile before trying their Internet for my home. That was just okay, but I was tired of Verizon who is just a money greedy and don't work with you that I decided to leave Verizon and give T-Mobile a try. I am right, T-Mobile is just as bad as Verizon. They charge you like crazy and the service is really bad. My calls drop, websites take forever to come up, but they advertise as the fastest Internet service. I hope that the Attorney General will see this and file a suit against them for false advertising and charging their customers more than they should be. I will be getting rid of my wifi box and then eventually looking for new service. But what is disappointing is that a lot of these cellphone companies are all the same. They overcharge and lack decent service. Don't go to T-Mobile.

I purchase an upgrade from 14 pro to 17 pro in April 2026. I was given a $300.00 credit for turning in my 14 pro making the new phone $799.99 plus $141.12 for activation fees and tax. The $141.12 was up front to have it shipped. I received my new phone set it up and shipped my old phone back. The charge was $33.34 for 24 months to pay for the phone. I decided to pay the phone off instead of adding the $33.34 a month for two years. Fast forward I receive my bill that stated I still owed an additional $300.00 due to paying the phone in full.

I’ve been a customer of T-Mobile for some time, and I used to be very happy with their service. Unfortunately, that has changed. Lately, it has become almost impossible to communicate with customer service. I find myself wondering if I’m the only one experiencing this issue. It feels like everything is being pushed toward the T-Life app, but in my experience, the app doesn’t cover everything you actually need. Right now, I’m trying to activate an international day pass before traveling, and for the past three days I have not been able to reach a live agent by phone.

For the last 5 months T-Mobile has put another customers bill on my acct. Every month I'm on the phone for 2 hrs disputing it. They take it off. Then the next month it's on again. For 5 months now. So I canceled tmobile internet and I'm still getting bills on my old acct from another person. Tmobile is full of people who don't know about customer service. Now I have to cancel my carrier, because I can't get a new phone. I've been a loyal customer for 15yrs.

T-Mobile home Internet is probably the worst option for anybody to have. It is unpredictable. You cannot depend on it when you need it no matter how cheap it is.

Switched over to T-Mobile from US cellular buyout. Had nothing but trouble getting my phone switched over. Had to call twice to cancel auto payment. Then my bill was higher than it was supposed to be had to call again, And get it sorted out. Now I have internet dropout and my phone doesn't work properly calls don't come through.

At first it was fine but after time it started acting up. So you call customer service and of course speak to someone who doesn't speak English very well. They end up sending another tower and when that doesn't work send you an extender that costs me more money a month. It works great for a while then starts acting up and you call they somehow fix the problem and 2 days later the same thing. I think this is their way of getting you to spend more money. At one point was told I needed a new phone.

T-Mobile offers the worst service imaginable; they rob you shamelessly. I experienced this in Puerto Rico and in the U.S.—I tried to give them a second chance, and they scammed me all over again. It is the worst telecommunications company in every single aspect.

My grandma switched to the US Cellular service for home phones a few years back. Later, she developed Alzheimer's and other health problems and takes medical transportation to leave home. My uncle and I take care of all her things now. T-Mobile bought it and ended that service. The only thing she knows how to use is home phones and we wanted her number the same. After many hours over multiple days of getting the information they and more calling them back, it turns out she would have to go to the nearest store. She'd just have to bring some ID, answer a few questions, and authorize a cell phone or email to get the pin number for the new carrier to transfer them phone number. I will never use T-Mobile again.

I spoke with a TMOBILE representative and was given a plan price. One month later bill was $20.00 more than expected, I called and they stated that their representative messed up. One month later my bill was raised once again with no solid explanation. After calling them and wasting my time for the last three months I have decided to end my twenty-year relationship with TMOBILE. They are getting too pricey and don't honor their word. I will try Xfinity the cable and internet service has been good, and the two phone lines are a fourth of the price I am currently paying TMOBILE. Battle Creek, Michigan

Worst carrier ever. I'm in a Walmart parking lot and can't connect. Again. Not rural, not suburban, urban. It happens in my house while I'm 6 feet from the wireless router. In my car, at work, at friend's houses. The good news is that the free phone (Samsung garbage) contract is over in 2 months. Then I'll say later to them. Verizon is much better, I'm going back there. T-Mobile **, and enjoys it.

Terrible service!!! Started me with a plan and changed it in a few months and now I’m stuck with the highest bill!!! Never going back!!!

If I could give zero stars I would. After being a loyal customer to T-Mobile for 15 years and progressively noticing to decline in customer service and problem-solving, I decided to finally give them the boot and switched over to AT&T, which I should’ve done many years ago. The outsourcing of calls to different countries that can hardly speak English doesn’t help when you’re trying to resolve a problem over the phone. I have spent countless hours on the phone with T-Mobile reps that could not successfully help me out. They added 5 lines to my account that I had no idea about and still trying to resolve. They have the worst customer service I’ve ever had to deal with and good luck trying to get a supervisor on the phone. 0/10 recommend! Absolute trash!!!

Bait and switch! My $45/month per line phone service I was promised at the store front, turned into $90/month per line! Been fighting my monthly bill every month for the last 6 months. While customer service is trying to apply every discount they can find, they are still not getting down to the price I was promised. I have now had to go to a lower service level and still paying more, as they are no longer applying the discounts to the higher level plan. If I wasn’t tied into the “free” (that weren’t free after the taxes and set up fees we weren’t told about) phones for the 2 year contract that comes with them, I’d be gone! Most painful phone switch I’ve ever experienced.

Started TMobile wi-fi service over 3 years ago at $55 a month due to wanting a paper bill sent. Everything went well all that time until 2 weeks ago when they shut me off for failure to pay. Went to the local store to find out why and they said that they could not pull funds from my auto pay. I asked who placed me on auto pay and they could not explain it telling me with the fees and penalties it would be $144 to turn back on. Well I said no, returned the wi-fi box, and went to Verizon. I now have the same service for my TV for $35 and month.

T-Mobile found the cheapest labor in India and employed them as their customer service representative - unmotivated and highly unprofessional. Will never recommend anyone for t-mobile... Better go with Verizon.

No ability to give a thousand negative stars? Watch your T-Mobile bill, data usage... everything. This company has stolen more money than I want to remember. GO ANYWHERE ELSE.

Worst experience ever - $70 deal turned to 140 - send broken phone, refused to honor warranty - refused return of equipment to cancel account, took 8 hours to issue transfer pin.

After being good customers for over 10 years, we had a Billing issue and a hard time straightening it out. At that point, we decided to change providers. It happened on the same day that we had paid our bill and when we called, we were assured that the difference would be reimbursed to us yet after the 15th when we contacted them they said according to the contract, they can keep the money whether you use the service or not. Skip this one folks! Xfinity has much better rates and they don’t defraud their customers.

T-Mobile warrants Consumer Affairs adding a "0" rating. Quite possibly even a negative number. The support structure of this company couldn't find their collective arse with a flashlight and a GPS! I have been trying for 4 days to get them to unlock the esim on my mother's phone so I can get her service transferred. This can't possibly be more than a 30 second key stroke exercise - yet you'd think I was asking them to split an atom. Please - do yourself a favor and avoid T-mobile at all costs - especially if you run a small business. They are definitely not small business friendly.

I canceled my T-Mobile internet service in December after moving, but I continue to receive delayed charges. Each time I’m told I’ve paid the balance in full, another small fee appears later (most recently $10.07, after already paying an additional $10 previously). The billing process after cancellation has been frustrating and unclear. I expected a clean final bill, but instead I’ve had to keep following up and making repeated payments. This has been a very disappointing experience.

This is the worse company I’ve ever been with. I’ve been a customer for twenty one years and the last five has been the worse experience ever. They lie to keep you as a customer then it’s more expensive than what they say on the phone. Customer service suck. Going in store is like working a job. You're in store hours to get your phone set up this last time. I upgraded last year in march. I was in store for a whole shift. This is unacceptable. I won’t recommend this company for my dog because that’s how they treat you.

I had such a great experience at T-Mobile, and I really have to shout out Kendarus for going above and beyond. I came in dealing with a frustrating data issue, expecting it to take forever to sort out, but he handled it so quickly and effortlessly it honestly surprised me. Not only did he fix the problem almost immediately, but he also took the time to explain what was going on in a way that actually made sense. On top of that, he ended up saving me both time and money, which is rare these days. You can tell he genuinely cares about helping people and not just rushing them out the door. If you ever need help with anything phone-related, I highly recommend stopping by and asking for him, you’ll be in really good hands.

Overcharging me for a line that’s suspended then say they fixed my bill & hadn’t. I spoken with supervisor. Something needs to be done.

T-Mobile is the absolute worst thing ever, I had signed up for their internet service, but I changed my mind and returned the equipment before the deadline and I still was charged for service for two months, called to make sure that the service was cancelled. They were still trying to charge me. So I called again and was told that the account had been closed and that they would refund me any money that was owed. Now instead of sending me the money in which they owed me they sent me a bill.

I called T-Mobile to cancel the line for me from one of my alliance however it’s supposed to be canceled for my Apple Watch. They charged me one month and they said because the balance cycle and the following month they charge me again $20. I called in and I said, "Look I canceled this line. I’m not supposed to pay for it," however I have a very bad experience with the customer service. She says, "I’m gonna give you $10 off." She thinks she want to throw up on. This is not good so T-Mobile is going to the wrong way. Looks like they get too fat and they think they are a shark but if they keep doing this, they will be just a fish. This is mine opinion I don’t care. What do you think? Be careful.

I was due for an upgrade. Received the phone after the employee supposedly switched all my contacts and information to the other phone. He did not do it at all, lost all my contacts. I was in the store for a good 45 minutes. While he was supposedly doing this. I brought over another employee and said through my Gmail account, he can easily switch over all my contacts in my account. The guy just stood there and looked at me. I thought that's what he did. Hand me the phone and didn't do a d*** thing. Don't lie to the customer if you don't know your job. You have no integrity, man from Missouri. In Michigan, three weeks and Screwed my phone up. When I contacted them, they didn't seem to give a s***. All they said is this usually this doesn't happen. They were not willing to do a d*** thing for me.

ABSOLUTELY HORRIBLE!!!! What a POS Company. They turned off my phone internet for NO REASON. 23 year customer and suddenly my plan is no good and I have to upgrade, PAY MORE & change my plan. Why? Because they got sued and are pushing all the costs on to their customers. AI sucks up everybody's time and data so customers have to bend over and take it. How about another lawsuit T-Mobile. You should be disabled and company bankrupted. What horrible people you are. Customer service in the Philippines just lies to you the entire call and says they can't reach tech support.

T Mobile took money out of my account while I was still in the store. Then they had trouble making a copy of my paper license so I couldn't get a phone. They sure took my money fast, 5 days later they haven't refunded it. Went with license today to get a phone and they want to charge another 74 bucks.

Very bad for elderly that paper pay! They change it to autopay! Not sure how they change it! No one gave them auth to change! They never received a bill so they shut off the phone. Very dangerous! DO NOT GET T MOBILE FOR YOUR LOVED ONE! Talked to three different people to finally straighten it out! Had to pay extra to get the phone turned on plus what should have been billed. They had to text a pin number to open the account just to look at it! Father does not text or know how to get the text! Had to pay by credit card instead of writing a check! They said they wouldn't charge his card in the future! If this happens we will cancel T mobile.

Updated on 04/26/2026: T-Mobile I will be seeing you all in court. Two months waiting for my money back and I've now taken 50 point hit to my credit. Thanks to you I now don't get to go buy my new truck now and I still don't have my money back. I guess $300 wasn't enough for you to give to me back so I'll be going for a ton more thank you!! I have all the evidence I need to dump you!! See you soon. Bring your check book. You're gonna need it by the time I'm done with you.

I had a business line with T-Mobile. Because of the terrible service I had a signal booster that they wanted returned they sent me a no booster for the new private line at my home and did not send me any means of sending the old one back. No label anything. After months of trying to resolve the issue and going into the store several times and talking to service specialist at the store and on the phone they continue to refuse to just accept the item back. So I filmed it that I was returning it after I was completely fed up with their intentional trying to charge me $750 for the device that they sold me the other one for $25. They ended up taking me to collections over this. I ended up paying it just because I wanted to save my credit. T-Mobile's a criminal entity against the people of the United States.

Worst experience with T-Mobile. Customer service is horrible and they never resolved my issues.

I have had account compromise the entire time. Features on my device such as wifi calling and data roaming would turn on automatically. T-Mobile informed me it was Samsung's ability to correct that. Samsung said not so. The staff selected settings on my device to automatically have my device connect to their password protected wifi when I was in the vicinity. I had just stopped by to check on why my device was malfunctioning. I was able to undo the transfer. I have no trust in the company.

Updated 04/17/2026: Well they've completely ripped me off for $385.00. Was told I'd be given credit, never happened. Been dealing with this for over a year. Now after 20+ hours of unresolved phone calls, I've told them I want to cancel service. They now have denied my claim of $385.00 and I get nothing! Do not use T mobile! They scam people in so many ways. They are liars!

10 years ago, I told them to transfer my daughter‘s line into her name. They said needed to do a three-way call give my permission and they would do it. Here we are 10 years later still in my name. I’ve only occasionally found out through the years that it was still in my name and contacted them only to have more three-way call saying it was done and it’s never done. They wanna blame my daughter. My daughter says she’s done what they’ve asked. They said they’re using my credentials, but it’s not my account then they turn around and said it’s my account, but my daughter’s an authorized user, but I’ve had no access to no knowledge of anything and still have no access to the account.

I don’t even know where to begin. My personal service with T-Mobile has been great, but my experience with their business line has been extremely frustrating. Lines were added to my account without my authorization, and I was charged for them. When I tried to resolve the issue, I was hung up on twice, and then told they couldn’t explain my bill until the next statement arrived. At this point, I’m beyond frustrated and disappointed. I honestly can’t believe the level of service I received. If you’re considering their business services, I would strongly advise you to think twice—it could save you a lot of time and stress.

On Apr. 16, 2026 I called customer service in order to resolve a payment issue with a pending payment arrangement. The representative named Blue (emp ID **) went above and beyond to assist me with the issue. There were some fees that were added to my bill that were unnecessary, I asked for a supervisor and when she could not locate one she took the initiative to look into my account and resolved the issue without having me wait any longer. This employee is an example of how customer service should be performed and handle at any level. Blue should be considered for promotion in my opinion.

After 13 years I canceled on 3/14/26. They are now charging me $201 saying the number didn't fully port over to Verizon till after 12:01am on 3/15/26 so therefore I now owe for a full month's bill even though I wasn't allowed to use the app or anything.. My new phone worked with my number on 3/14, I called to verify it was canceled. Was told I was fully paid and would even get a refund for being over paid. Definitely don't use T-Mobile. They are now trying to scam me out of a full month's bill when I was no longer a customer.

T-Mobile use to have the best customer service but now the outsourcing it's the worse customer service ever!!!! I don't have 40 minutes to stay on the phone with people who I can't understand...billing discrepancies, and unexpected fees no one can explain. They sold me a sr21 that I cannot get any messages and every other day I'm calling to reset...HORRIBLE CUSTOMER SERVICE. 😒

Poor customer service, billing discrepancies, and unexpected fees. While many users report excellent, reliable service, others express frustration with deceptive promotions and difficulties canceling services.

Switched to T Mobile. They do not send out a tech to help with problems. They say "we do not refuse to send anyone...we just don't do it." After I had an independent tech out two times and who took my phone to another town for me and it's still not fixed. She said it's up to the customer to connect to their devices. They totally lost my main email account, needs a sim card to make a call to some people, does not send emails (says sending, sending, sending then resend or delete). Does some things on phone but not on desk top and vice-versa. I am well past being an octogenarian plus handicapped. I can not move a desk to get behind it to connect wiring plus same with TV. Last thing she said was take their internet box and my phone to a store and let them work on it. Past experience told me sales stores do sales only. What made me change in the first place was t-mobile's 5 year price guarantee. Obviously not worth it.

I had to write a BBB report against this company to even get this situation resolved. It was absolutely disgusting. I spoke with Nail on March 12, 2026 to get my password changed on my account since their was an issue with. He was helpful with it. Then he told me about an upgrade that I could do on my phone at no cost to me. I would only have to pay the activation fee which was 120.00. It was for a Samsung phone. Which I was interested in so I did that day. He informed it would be in 2 to 3 days. The phone came in and it was an iPhone. I called in and spoke to him and Anna ** in the shipping department. They explained the wrong phone was shipped. They gave me a shipping label to have it sent back and they would send me back the correct phone. No phone came in.

T-mobile customer service is terrible. They made an error in not closing an account but still won’t give credit for their billing mistake. Even though they admit that the account should have been closed. They don’t care about doing the right thing, they will keep your money regardless of whether it is right or not. If they tell you something verbally, I strongly advise that you follow up to make sure it was actually completed because they will not take responsibility later.

Really bad company I was in the company for at least 15 years and omg issues and more issues.

Formal Complaint – T‑Mobile Misleading Sales Practices and Unauthorized Charges. To Whom It May Concern, I am filing a formal complaint regarding deceptive and unfair business practices by T‑Mobile in their handling of my mobile service and billing. When I entered the store, I was greeted warmly and told that T‑Mobile accepted debit cards. I specifically asked, “Do you take a debit card?” and the representative answered, “Yes, we do.” I also asked about promotions and was told that if I switched providers, I would receive a free device (the “Crack2”), which I never requested. When I asked, “Do I have to pay for this?” the representative replied, “No, this is a promotion." Three months later, I noticed my monthly bill had increased from $157 to $185.

I switched to T-Mobile from US Cellular. It has been nothing but a nightmare. When I went to the T-Mobile store, he said everything is done through the T-life app. He had me download the app. The app had many errors and never worked. I spent 3 hours in the store. I walked out with 3 new phone lines, no new phone, 2 sim cards, and no service on my cell phone. He said I would need to continue to reach out to T-Mobile by calling them. Numerous phone calls later, and 3 more visits to stores. App finally started working, but the free phone and rebate timelines were ended after 30 days. Out a lot of money. I still don't have a phone for the 3rd line. Store associates were unable to help. Still trying to deal with the representative on the phone.

I changed phone service from T-Mobile January 2026. I have received statements from them in March and April stating that I have a -$89.87 balance. I called their customer service today and was told that they needed my pin, which I gave and they say it is wrong. They don't allow access to your account after termination so I can't set a new pin. I was told after 30 days from termination they would refund the money. When I pointed out that it was more than 30 days now I was told I have to go in person to T-Mobile store to prove my identity to get my money with a Star ID. So do they refund after 30 days or not? How long do you think they would wait to demand the $89 if this were reversed. Very frustrated with the ease at which they feel entitled to keep money that isn't theirs. I gave two stars since the lady I talked to was understanding.

Customer service is awful! I just found a $400 charge on my bill. They blamed me for their worker not doing their job! He’s very rude on the phone and just hung up on me! Do not use this company!!

Been with T-Mobile 24 years and watched the customer service decline. T-Mobile is officially trash. Customer service is trash, billing is trash, a lot of their staff is trash and their ** staff is anti-** (Wykyk) and others are replaced with AI or foreign operators. Don’t let these people monopolize. They’re trash waiting to spread their filth when there is no longer competition. FYI Google deleted my whole review after I finished typing.

T-Mobile customer service, and its representatives who complete your contract with you, is unhelpful and does not disclose all information. I signed my contract back in November of 2025, and I am still dealing with incorrect charges on my phone bill, this April 2026. When I signed a contract with Sebastian from Torrance, it was under the impression that I would be getting a credit each month for the 3 phones I got with them on the Beyond Plan (meaning I will not be charged for the new phones that are under $1000). This plan is for unlimited texts and data for 3 new lines, totaling about $180 for the month. What he failed to mention are the conditions that needed to be met for this plan: I had to port in numbers, AND that there are certain companies, like Mint Mobile, that are excluded as valid port in companies. NONE of this was revealed to me, and I depended on the manager’s honesty and representation when I signed the agreement.

Lies from day one of application with Tmobile. I was kept getting a bill one week after I paid first bill then another bill before my due date. Then another quote from the last and was never told about an increase just for increasing my plan. And was never told about any discount s such as military discount or senior citizens discount. Tmobile kept this information from me not until I kept digging into their policies. Tmobile can not be trusted and have been very disappointed about how they operate this. Corrupt organization.

I was with Sprint for several years. When Sprint was bought out by T-Mobile we stayed on. We had a good deal of luck and good service with T-Mobile until we cancelled because of ethics issues with their company policies. I paid off an apple watch and cancelled my accounts only to find out that the store did not cancel my apple watch. As a result I was billed for a month of use ($25.00) when I was already being serviced by another carrier. I called and complained only to be told that I should have cancelled the watch. So what does "Cancel my accounts mean"? Following that phone call, I thought that they cancelled the bill since I didn't use their service and the store clearly didn't cancel it even though it was clear that I wanted all accounts cancelled. Their rebuttal was that stores cannot cancel watch fees even though they can start them.

Worthless runaround 0 support. Been on phone and pc 4 hours, 4 techs and asked for supervisor to complete claim. Disconnect. Repeat. 360 coverage worthless, month repair fee worthless. Phone broke and still no claim completed. Going to att. Tmobile is worthless service.

WHAT A DISASTER! We were concerned about coverage at our semi rural home. The T-Mobile sales person encouraged us to try their "free" trial period. A T-Mobile number was uploaded to my husband's phone. The service was not good so on day 12 we went back into Costco and cancelled service. Within a month we received a bill. We went back into Costco to get the problem solved. In a couple weeks we received another bill. We assumed it was just an overlap of the billing cycle with the cancellation. But NO.

I never write reviews and if I do, they are almost always to provide praise. T-Mobile has been nothing but frustrating and impossible to work with. When I moved my son's phone over to T-Mobile the sales rep lied about everything including making up "free deals" that I was inevitably charged for and had difficulty canceling. I was also charged for services on products I didn't even own. When I finally came to my senses and tried to cancel my account, there was no way to do so because I could no longer log into my account, the rep on phone and manager it was escalated to refused to do so. I had to physically go to a store.

I have not been a happy or satisfied customer since becoming a customer with T-Mobile. My experience has been extremely frustrating and disappointing. Every representative I’ve spoken with has failed to keep their word. I was repeatedly promised that my problems and concerns would be resolved, yet nothing has actually been fixed. It feels like I’m constantly being told what I want to hear instead of seeing real action. What’s even more upsetting is how quickly T-Mobile had no issue taking my money when I purchased a product, but when it came time for a refund, the process was painfully slow. I returned the product, and it took them weeks just to scan it into their system. Now, it has been almost a month, and I still have not received my refund. This is completely unacceptable.

I called to get my bill lowered since new customers are getting my plan for $35 cheaper than I'm paying since I've been here for 6 plus years.. It's ridiculous. So the lady tries to sell me on a plan $3 cheaper. Idiots. She could have just offered me the plan I was looking at on the internet.. But they're so dumb that they think we don't know about the packages on the internet. My 8-year-old son knows this.. So instead of trying to help me lower my bill they're losing their customer.

Have the top cell plan and called the UK on WhatsApp and got hit with an additional charge for $280. Horrible customer service, will be getting away from them ASAP....

I typically don’t waste time on reviews however, this was the most asinine, ridiculous display of “customer service“. I was attempting to become a customer actually for a household of 6 needing 5 lines…. ABSOLUTELY TF NOT! I was traded off 6 times for a simple yes or no to the two-part question of, can my wife pick it up or can it be mailed‼️ Honestly, are you current customers ok? Been with my phone carrier for 11 years. Guess I’ll be staying where I am.

Negative should be an option. I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others. After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking like I was somehow in the wrong for no longer wanting to overpay for subpar service.

This is by far the worst mobile company I ever had. Terrible customer service, a T-life app that cannot fix any issues. No technical support. I gave them 1 star because I cant give 0.

I switched to T-Mobile after more than 20 years with Verizon. Let me start by saying T-Mobile's coverage is better than Verizon's in my area, especially in rural areas and the downtown area of my small town. The customer service is also better in that it's always a U.S. based person who I can understand with no trouble. I left Verizon because they kept finding ways to increase my bill every couple months. I've been happily with T-Mobile for a year and a half, and now they're doing the exact same thing. I traded in a Galaxy S21 Ultra for an S26. I took the device to the closest corporate store which was almost an hour away so that I wouldn't have any issue with it being denied (the phone was in mint condition in spite of being 5 years old). They looked it over and were impressed with the condition of the phone, and I left satisfied that everything was fine.

Worst reliability and customer service. Get ready to be put on hold for a long time! I wish I could of spent that some doing something else anything else!

T-Mobile sucks. They tried to charge me a 1000 deposit I was never informed about. I spoke with 9 supervisor General manager and district. Finally the 10th supervisor took it off. Your representative and supervisor are so nasty. You need to pull the calls and check the calls since are recorded for quality. I tried to set up a payment arrangements for 204. They have it as 543. Something need to be resolved.

The most incompetent customer service. Do not let their technician touch your phone.

Their internet service is disappointing, I had to cancel this service as I have students in the house who use wifi for their school work and it's frustrating when there is no wifi signal. It's even frustrating trying to call for tech support because you are put on hold for a long time then the call drops. Furthermore, despite cancelling this service I was billed full price and the customer service rep talks to you like you don't understand math.

Terrible. Changing my phone was a nightmare. I was told I would get a senior discount, I didn't. I was told bill would be $40.00 monthly, they sent bill for $55.90. Guy didn't transfer my other phone, I am still doing it manually. I had Metro PCS for 22 years and bill was always the same. I have a bad feeling this company is going to keep raising it. Most of my friends have Verizon and no problems so I will change.

12 yr loyalty gets you NOTHING from T-(terrible) mobile. Drove 20 miles to authorized T-mobile to return equipment per company instructions. Only to be told select authorized t-mobile take equipment, another 30 miles away. False advertising and I want my gas money back. Spend extra for AT&T. SOOO WORTH IT!

Had a bug on my phone that I couldn't get rid of. Three minutes in my local T-Mobile store and my problem was gone. And no charge. T-MOBILE PANAMA CITY BEACH, FL.

Very bad customer service, they don’t honour their agreement. They give low price and after several months the bill goes way up double for no reason, not honest way of doing business.

I tried to call Team Mobile T - Life, seeking tech support about recent issues noted on phone. The issues have been ongoing off and on. They include charges to calendar, where appoints are continually being deleted, on- line privacy concerns, where it appears changes are being made to orders/purchase. These are a just a few examples. I attempted to call them today regarding the information I was reviewing in on of my credit card apps. It was a reall mystery. Because the credit card provider seemed to not be seeing the same thing on their screen that I was seeing. I noticed the same issue with a merchant just a few minutes before. Let me describe the specifics below.

I switched from Verizon to T-Mobile in March 2026 based on a written commitment from a T-Mobile sales representative confirming a $34.58/month bill credit over 24 months on an iPhone 17 Pro trade-in deal. The net phone cost was confirmed at $19.59/month in the chat transcript. When my account activated the next day, the credit applied was only $13.34/month — $509.76 less than agreed over the contract period. I have the original chat transcript and cart screenshot documenting exactly what was promised. What followed was a textbook stalling pattern:

Customer service is trash. Automated service is trash. Tmobile needs to do better... What am paying 250 a month to have to talk to a machine. GTFOH.

Customer Service and billing practices are very poor. I changed carriers due to price increases and switched my phone over 2 days after the end of my billing cycle. I received my monthly bill and it for for a full month of service in which I only used 2 days. I waited for the next bill, thinking that they had not had enough time to adjust it, but the next bill was still for a full month AND they added a late charge. In 5 years of service, my bill had NEVER been late. I contacted them and after asking to speak with a supervisor 3 times, and finally getting one after 2 hours on the phone, I was told that there is nothing they can do as they charge for the whole month regardless of whether you cancelled.

I called Tmobile by accident, thinking it was xfinity. I asked some guy named Adam if it was xfinity and he said yes. So I gave him some information... no account information luckily. At the end he said thanks for joining tmobile. When I tried to tell him that I didn't want tmobile, he wouldn't even listen to me. Just kept going like I didn't exist. Now I have equipment being delivered to my home. It was such blatant fraud. How do they they get away with such deceiving tactics?

Today I transferred all my three wireless phone lines to other service provider. I'd like to share my the worst experience in my Cell phone service history. T-Mobile 611 customer support has problems. I pretty much called every 2 weeks for 6 months and tried to fix the billing issues. The representative promised one thing and the next bill said another. And the Bill price became higher and higher.

I came to pick up my replacement under warranty and I'm initially told it was sent back, I then show my text showing I had time, then I'm told they're a third party retailer and don't do corporate exchanges. I call customer care who's saying the store is wrong. I'm then stuck between corporate who says the store doesn't know what they're doing and should help me...the store cancels my warranty and submits it again to another store telling me customer care is always doing this and they don't know why. A huge waste of my time. Save your money and the hassle, find another provider. Trust me. Customer care didn't care at all, there was no compensation, no credit for the issue or wasted time. They said they would provide feedback and get training for the employees. This company is not what it used to be.

Multiple occasions when service was completely out for up to 2 weeks at a time. 20 dollars credit, for half of a month's lost service. Rude condescending customer service. And billed for an extra month after we canceled. TERRIBLE. NEVER AGAIN!

We switched to T-Mobile from another carrier. Be aware of 3G hot spot on 55 Essentials Plan. Be aware of sending only a SIM card for a hotspot device. They assume you'll use your old Hotspot Device. We thought we were saving a significant amount moving to T-mobile.

Internet awful!! Calls break up here, and there; constantly tells me I don't have internet; terrible phone; terrible service! Can't wait for contract and to go to another company!!!

I have been on hold for customer service for 50 minutes! Their AI is horrible and keeps coming on every few seconds to tell me how great T-Mobile is, well, it isn't. I used to rave about how great T-Mobile was. I'd tell everyone how great it was, and it was until they hit #1 and now they keep me on hold for long periods of time and their agents don't seem to have any answers about any technical problem, no matter how small. I got a new phone as an upgrade. Their techs just couldn't help me set up the phone, so it sits in a box. I had a simple question about an address change. I couldn't get through. I thought I'd wait on them just to see how long they'd keep me holding. Really, T-Mobile, your service stinks, your tech is nonexistent. I'm looking elsewhere for a new service.

I have auto pay using my visa card. It is a valid card but T Mobile does not take and pay what I owe. They want ten dollars to restore my service. This is every month that this happens! Why can't I speak to someone about their failure?

I am writing this to warn potential customers about T-Mobile’s deceptive billing and 'free' phone offers. A year ago, I was told my new phone would be fully covered by the network. After a year of being charged for the device, I discovered the credits weren't being applied as promised. When I initially called to fix this, I was offered a $20 monthly credit and told to call back after a year to have it re-established. However, when I followed those exact instructions, the Escalations Team manager told me I no longer qualify for the credit—leaving me with a $900 balance on a phone I was told was free. T-Mobile uses expiring credits to lure you in, then refuses to honor the original agreement once you are locked in. Their 'resolutions' are temporary band-aids designed to run out the clock. If you value your money and expect a company to stand by its word, stay away from T-Mobile. They are more interested in defrauding customers than providing honest service.

I was for the most part happy with their service, pricing and coverage until I moved to a location where I had no service at my home. So I ported my number to Verizon, because they had excellent service at that location, on March 18th at 9am. Then I received a bill for a full month from T-Mobile. When I tried to use the T-life app or the online account website, I had limited access and nothing I could do. So I called them. They said I had to go to a local store and get a pin assigned so they could access my account. So I did. The person at the store reset the pin and accessed my account. She said the billing cycle ended on March 17th. If I call in now and give them my new pin, they'll will zero out the bill. So I called.

Very disrespectful call center agents and wonder why don’t know customers stick around but at the end of the day you can’t have a business if you can’t keep customers!

This is the worst company to sign up with. They will charge you reconnection fees the second they get a chance. I signed a plan for $122. I have been pay $200 up to $300. I am frustrated. Do not bring your money to this company. They will make you regret signing up with all the surprise fees and reconnection fees. After 7 months my bill was supposed to be $894. I've paid over $2000 and my service is still off. I'm currently writing a dispute letter to create a class action lawsuit as I know I'm not the only one going through this horror of a service.

I have been T-Mobile customer for long time. I never had any complaints until last year phone upgrade. I talked customer service to understand a promotions and she explained to me that T-Mobile offers $1100 credit for new iPhone 17 Pro. After her explanation, I accepted offer and purchased the phone. When phones arrived, It wasn’t Pro but regular iPhone 17. Initially we were thinking of return all phones to get pro but then we only got one phone exchanged with Pro Max and that thrown off everything I have called multiple times to complained about billing. They were charging one line with the two separate phones (one regular 17 and Pro max).

I’ve had my phones for two weeks. Already got the first bill 281 Dollars. My contract was 100 Dollars locked in for two years. At two weeks they shut off my phones. I miss a new job I was supposed to get 38 to 51k to start. They ruined a big part of my life by not following their contract. Don’t waste your time on these people. It’s just not worth it.

Don't ever get a contract through T-Mobile. I messed up when I got a 5 lines through them. 3 phone lines and 2 internet lines. My phone line never worked. I wouldn't even receive calls when I was out and about and never got good data signal. Secondly, I was late on a payment by 1 day. They immediately suspended my service and charged me $50 per line on top of the $50 per line I was paying. They called it a late fee. So my $250 phone and Internet bill became a $500 because I was 1 day late. I didn't have the $500 atm, so they let me go a week with only paying $250 and owing $250. Then a week later with absolutely no warning, they suspended my service again and charged me another $250. So now I'm up to paying $750 in 3 weeks for service. Oh and every service call to get them to turn your phone back on costs $6. Don't get T-Mobile! They are crooks.

I moved to this location on the eastern coast of North Carolina near Sunset Beach by the Intracoastal Waterway. When we got here I called T-Mobile and told them that I was not getting reliable service. Since then they have failed to connect us to 911 twice during a medical emergency. I've called approximately every 3 months once it gets so bad to try to get them to do something to make us have good service. They charge us the same amount every month even though they make us connect to the internet in our own home which we pay for for Internet service not for cell phone and they do not give us the difference back for having to use our home internet service. I should not be charged twice. I don't want home internet service anymore but I'm forced to keep it because that's the only way my cell phone will work reliably and that's not even reliable. However I pay for cell phone service I should get cell phone service.

I had such a great experience working with Gigi at T-Mobile at Costco in Orland Park, IL. From the moment I walked in, she was friendly, patient, and genuinely interested in helping me find exactly what I needed. She took the time to explain all my options clearly without rushing or pressuring me, which I really appreciated.

Went to the T-Mobile store in Madison, Ohio today wanting to add an additional line to my phone plan. The two young men in the front were fairly personable and willing to help me but, the newer salesperson had to go in the back and get, what I assumed to be, the store manager. She came out to the front and seemed to be bothered that she had to wait on a customer. After a moment and after looking at a tablet, she turned towards me and said in a nasty tone, "So, what do you want?" I had already explained to the newer salesman what I wanted so I replied, "I already told the salesman what I wanted." Well, she didn't like my answer and I didn't like her tone and I proceeded to walk out of the store stating that I didn't need the attitude. And then she went off on a rant and was swearing at me. I told her that a nasty review was forthcoming and she replied, "Woohoo!" Needless to say I am changing my service to another company that has my needs in mind.

I removed a phone from my plan last July and also asked them to remove the FamilyWhere app since I have no other family on my plan. 8 months later and 4 additional requests, I am still getting charged $10/mo for FamilyWhere. All 4 times the representative assured me it was removed. However I am getting charged for this 8 months now. I have not been reimbursed for the whole time $90 now and they took off $20 off my bill to repay me but then continued to charge me for the family where app they assured me was removed for the 5th time. BEWARE OF T-MOBILE. Ripping people off and watch your bill closely because even when they tell you they made changes, they still take money from you.

I had great service for over a year. I moved and couldn’t use T-Mobile anymore. I called and was told that if I canceled, I would not be charged for the next month. This was not true. I was charged for 2 months that I didn’t use the service. When I questioned this, I was told I missed the deadline by 2 days. I canceled on the 14th and was told the billing cycle ended on the 12th. Even though they charge my account on the first. This is a scam. Very poor customer service and communication. Also, I just needed to take my equipment into a store and return it. The employee told me that they couldn’t help me because I had already canceled the service, and the customer service department was always giving the wrong information to the customer. I would not recommend dealing with this company due to miscommunication.

The Arlington Texas network is connected to criminal. They lie over the phone steal personal information. Do not use this network!!!! It has a criminal enterprise!!!!

Worst customer service. Two days, 8 phone calls, and 3 trips to the local store to cancel an account, including being required to provide a current passport.

At Sam's Club in Hodgkins IL 9500 Joliet Rd 60525. I singed up for T-Mobile in 2025, for a mobile system for Streaming while in my motor home while I was traveling, when I returned I contacted T-Mobile Early November 2025 to suspend the service, T-Mobile was still billing me the full amount as if I was using the service in December and in January I went in to the store and returned all equipment and had the sale person cancel the service in store.

This has got to be the worst service ever. Where I live, there shouldn't be any issues. I am very rarely able to use my cell phone at home or surrounding areas. My phone is on LTE 80% of the time. From dropped calls, to having NO internet, it's beyond garbage. I can never use the internet, search anything, or use any apps while I am on the phone with someone. I literally would have to hang up and access the web, then return the calls. Most of the time, I have to leave home to use the phone. T-Mobile is NO longer the best. Their pricing are going up, but the service quality is continuously on a decline. Horrible service!

T-Mobile is not a good company and I wouldn't recommend them. This is my second time trying to use their internet service and I've canceled twice. After my first cancelation, (I canceled the first time because they sent me a bill that was due in two weeks THE DAY the router was delivered). So, I immediately sent it back. For weeks they kept sending me a credit invoice so I decided to give them another try because I still wasn't happy with the provider I had. So I requested another router with the assumption that I could use my credit to pay the first bill. The router came but I didn't take it out of the box because I was still using my current provider and I was waiting for the credit to be applied. When it wasn't I called and was told that I would receive a refund in the mail and I was given a reference number.

Shopping for a new phone and service. Started in Vienna, Va. Not helpful. Drove to Fair City Mall in Fairfax, VA. Ahmad was very helpful and answered all my questions. He went through the features of the Samsung S26, charged and set up the phone for me. I am very pleased with the phone and the service.

Christian ** was absolutely the most helpful person that I have dealt with in a very long time. Very considerate and mannerly. We are so happy with T-Mobile and our experience with our phones and now we have finally been able to get the internet and it is wonderful.

Jeremy at Beulaville, n.c 28518 gets a 5 star from me, because he helped me with something that was very, very important to me that I couldn't figure out on my phone. I thought I had lost my photos and videos from gallery, but he put them back in gallery.

We were with AT&T for 20 plus years. Although AT&T is expensive we never had any issues with them. We were told by a few friends to get T-Mobile, so we finally did. Worst experience ever! They still owe me $608 dollars! They’ll tell you whatever you want to hear to get your business! Biggest mistake we made! I wish we were back with AT&T now!

They make it impossible to see any billing info. I can NEVER log into my see my bills. They can be billing me for anything and I cant see it. What company requests your account # to log in after you setup an account. I have to call them to get access every time.

Wow, I didn't think I could be less satisfied with a phone company but T-Mobile did it again. This time, they screwed my mother. I don't know why they do this. So she needed a new phone and spent almost 2 hours on the phone with a person from a land far far away. They told her they would have a new phone for her at the local store, no charge.

T-Mobile is a SCAM. They offer you a promotion in upgrading your phone. After they tell you what monthly price is going to be in store and after you received your bill, it is even more expensive than what they told you. And when you call T-Mobile to explain, they don’t give a good customer service. They are like, "I don’t know who told that price in store but amount on bill is going to be." Then you have to say what bill because there's nothing you can do.

I was with T-MOBILE for over 18 years. Today was the day I had enough. Their customer service has gone down the hill. They do not care about retaining customers at all. I spoke with at least 8 different people and basically got told 8 different amounts and such. Stay away.... I went to Verizon today and was treated like royalty. If I could give a zero, that is what T-MOBILE would get from me.

Most of the staff is ** or **… who are not aware of their own processs and they make you run a lot…

T-Mobile is a company that is against minority and they have hidden fees they are taking action against druski for a comedy skit. They charge customers high rates and hidden fees. They also target young teens to make their credit bad by upping rates and bill prices. Their coverage sucks.

They lied about how much I would pay for a phone. I believed them and switched. First Bill was fine. 2nd Bill had a $30 markup. I called and they said I was paying off my phone. I said I paid for that outright. They told me that was a down payment. I called their bluff and said I will pay it off and leave your company. Heads up - your payment due date is not your service usage date. They put it in some odd day in the middle. So they tried to charge me $145 when I had already been using another company's service. I ended up paying some of it just to keep my credit clear. SCAM!

I just want to say when I went to the pay store the young man named Ramon was very patient, very helpful, very professional. Good job Ramon. My name is Jimmy **. Thanks again. Outstanding job. Great customer service.

T-Mobile has bad customers service. They have some that are good customers service. But I recently experienced bad service from customer service And I never experienced bad service with them until recently. I always had Good service with them but I can't say that anymore, actually, I don't even give them a one star, but I know you have to do at least one star.

T-Mobile Gilford were great in helping resolve my phone issue. Jenny, Patrick, Maura, and in particular Store Manager Chris, work very well with all customers. Chris is extremely helpful and knowledgeable. Operates the store very professional.

Glad to say I am done with this service! They overprice so make sure to check your bill monthly. I had been with Tmobile for too long dealing with lies! Every customer service representative tells you something different! Did you know Tmobile offers weekly plans?! Me either! I paid over 80$ on the 14th of March as I usually do through my tmobile app for 1 phone and was turned off on the 23rd of March because that was only a weekly plan I was on! This was after they tried over charging me 187$ for 1 phone. I called and they have all the apologies in the world as if that will make up for inconvenience and unprofessionalism which Tmobile has both of! I was put on a 50 dollar MONTHLY plan, I DO NOT DO WEEKLY PLANS, which I have paid through my app. It was brought down to 87$ for march.

Have been trying to resolve billing issues for almost 4 months now. Since I am no longer a customer, I was told that they cannot refund / credit / reimburse money owed to me (even though I requested it while still an active customer and was told the credits would show up on my next bill). I also requested copies of past statements almost a month ago since I can no longer access them myself (I always did auto-pay, so I did not get physical copies). The physical stores are unable to print them for me. The one time I did get through to a manager, I was told that they could mail them to me (but could not email them) and it would take 7-10 business days for me to receive them. It has now been almost 20 business days and I am being told that the order is still "in process" and they have not been mailed.

I have been a T-Mobile customer for 15 plus years. Not sure what's going on with T-Mobile but every time I call I'm on the phone for at least 45 minutes to an hour. This is very poor customer service.

Since I been with T-Mobile they have not done any better than me being with Verizon, first off for one line I pay 135 dollars which is a lot and that's not even having a phone with them. Just switched carriers. And the signal is horrible sometimes, but here I am laid up in the hospital and just needing my arrangement changed for three days and I was told it can be done but once the service goes off I can set up a new arrangement and my service will be restored after the padded charge of a reconnection fee. When something is needed by you no chance, but when they want the money no problem. Between many of these companies they're a rip-off. I'm thinking about leaving this company. I'm older now and do not want to be paying a high bill especially for the amount of money they charged for a phone. Be aware of all your charges people.

I have the Go5G 55 plan and it says on the TLife app that my plan includes International High Speed Data and in the details, it says the same, but, in fine print it says up to 256 kbps speed. This speed is NOT High Speed Internet. This is misrepresentation as far as I am concern or disinformation.

We tried to get the discounts for Apple TV.... didn't work! Just tried to get the "Free" MLB TV.... didn't work! My father tried for the "Free" MLB TV.... didn't work!

I recently switch from TMobile to another service. I I had 2 year contract with them when I purchased an IPhone however a month before my 2 year contract I paid off my phone and cancelled my internet and my mobile service all paid off, All of a sudden I received another bill. When I called they mentioned that my internet was still active I explained that I didn’t have internet for a couple of days due to the cancellation, still they are sending me another bill now with a late fee. I had no problem with while I had their service even though my bill was a little high. Now they still want to rob my money. That is not fair for what I’m retired and things are getting bad. I don’t recommend them. Be careful. Read the fine lines you all. The phone customer service are very unfriendly when it comes to money issues and don’t care about your situations.

When I opened my TMobile account over 20 years ago they were a good company who valued their customers. If you found a billing issue, they fixed it. I recently found that I have been paying for a line and insurance for that line for almost a year. They refuse to refund all of the money. Told me it was my fault for not catching it. I was also told that if I spoke to a manager I would get no refund at all. Wow! Time to get a new carrier. Just sad how horrible corporations treat the people who made them successful.

T-mobile put something on my phone and now (per Metropc's customer service rep) I can't use my phone. I comes up as stolen in the computer and no one will fix the problem. This has been since 03/11/26.

Terrible customer service and billing. Switched from business to personal account and they kept billing me. No refunds! Spoke with customer service, they hung up on me. Second call, they promised to have a supervisor call me back in 30 minutes. It has been 2 weeks.

On a recent visit to get new phones and service with T-Mobile the representatives gave excellent service! However, it was quickly apparent that the store was not very accommodating to disabled who are not able to stand for long times. A folding chair was offered to the disabled veteran, but it was very low to the counter.

Buyer Beware!! T-Mobile may have great prices but you get what you pay for! They allow anyone to establish service online without forcing any identification! I know, I was the victim of identity theft. An individual from PA (I live in IN) stole my identity and established cell phone service. T-Mobile established service without requiring requiring the user to provide identification. Individual never paid the bill and I was sent to collection. Although I immediately filed a fraud report, the fraud department is extremely difficult to work with. They never keep me updated. The collection agency indicated the debt is valid to the credit bureaus. I am positive that things will work out in my favor in the long run - debt cannot be validated as my debt.

T-Mobile is horrible! I've had continual issues with my phone, and their customer service representatives are rude and clueless. One of the representatives refused to provide me with her name and when I asked for it a second time, she disconnected the call. The phone service is just about useless. My calls are dropped, take up to one minute to connect, and I frequently get text messages from friends stating that they've tried to call me on several occasions and get a message saying that "the call can't go through." T Mobile had the audacity to tell me the reasons the calls aren't going through is because they are coming from blocked callers. This is completely false and a bogus claim. They CLEARLY don't know how to fix my problem.

I've used T-Mobile for years and everything was going fair but I switched everything over to a business account. Worst experience I've ever had, and the nightmare continues. I've been consistently overcharged by their own quote by 300-400%, and they said they will reimburse me, but that has never happened. I've never received any type of bill, then I'm cut off with my business phone, and then they want a $65 reconnect fee. I just want my bill fixed, but all they want to do is try to sell me another phone. As much as I dislike the other companies, I have no other option than to go back to Verizon or AT&T. (P.S. Only gave them a one because they didn't have zero as an option.)

They never pick up the phone. I have called them 5 times in the last 8 months for different issues, and on each occasion after holding for 20 minutes or more, I hanged up. Their website has few options to do. For example, with Verizon, you can change the physical SIM to esim your self, while T-Mobile does not allow this. You have to call them, and then they don't pick up phone.

I was charged $238 for Internet equipment that was returned two months ago! I have all the tracking information recorded and they have some BS excuse about a processing issue. Not my checking account is in the negative, because of this, I will incur overdraft fees and a late mortgage payment. This company has terrible business practices. I would not recommend them for anyone and will be switching carriers ASAP!

I used to love T-Mobile but the last 6 months they have completely gone downhill. The customer service is horrible and the supervisors are no better!! The billing inaccuracies have been 1 after another!

July I realize for the last year I was paying for a data plan for my Apple Watch so I call them to cancel that data plan. August my next statement still includes that cost so I call again and they tell me it takes a few weeks to process. October I see I'm still being billed and see another carrier is much cheaper, so I cancel my plan to move to another company. 10/11 I speak with a Carl who does a deep dive on my account and agrees I was over billed on a product he can verify I've never used and assures me I'll be receiving 4 payments of $36 ($144) by 11/15 at the absolute latest and provides me with a case #.

Anyone thinking about leaving - beware. I switched to AT&T back in JULY of last year. They just took $600 out of my account after I cancelled and kept sending me monthly charges even after I ported all of my numbers over to AT&T. I called them back in October and gave them $500 and they said it would be my final payment. They then kept billing me. Don't trust a word they say. Terrible Service. Do not go with them.

I have been a customer of T-Mobile for over 7 years. There have been several times that I have been quoted one price only to receive my bill and it be another price. This is called a bait and switch. Additionally, I have had to call almost every month after discovering that my payment was not automatically paid despite being set up on auto payments and there being money in my bank account. This leads to late charges and $20 restoration fees on 4 phones.

Been with the company 10 years never really had a problem with them until I recently try to upgrade my phone. I usually buy my phone through somewhere else and just add the service but they had a special to trade the old phone any condition they’d give a promo credit of 1100 dollars. The down payment plus taxes for the phone came to 450 but the phone is only 1200. I mentioned to a customer service rep that Verizon and other companies weren’t even asking me for that much and I’ve never been one off their clients. I was lied to by a consumer service rep saying it I upgraded my plan to their new plan I could use the promo credits for the down payment and spread the remainder of the credits through the remainder of my phone bill for the 24 months.

I have been using T-MOBILE for years. After 6 years I had to get new phones. I loved my SAMSUNG Galaxy Note 10 Plus. After 6 years the network no longer supported the phones. My husband and I bought new phone is early January. We chose the phones and plans we wanted. They said no, this is the phone and plan we will give you. We unhappily took them, feeling forced. We needed phones, we are seniors and this was difficult. I left a bad review and someone called us from corporate. They sent us to another store, gave us the phones we wanted and the plan we had. Excellent. What a relief. Then the bill came for more than twice the price. More phone calls, a refund and a promise to do better. Today the bill comes, again twice the price.

Nothing about T Mobile works as it should, pay for 300 mg Internet and I am getting 12 mg, every time I try to pay the bill it turns into a frustrating process. All info it asks for is refused. After several minutes of this it lets me pay the bill, customer service does the same thing. So I can't get anything from them either.

Trying to get a call back from customer service. I was told 3 days in a row I would get a call to reset pin code so I could remove one of my lines that's no longer being used. I don't have to drive 1 hour to do it in person. Was told every time I called I would have a call in 2 hours. Never got a call! Told agent if I have to take time off to drive an hour just to reset passcode pin, I was canceling my service. Now I'm driving an hour just to reset a pin code and cancel my service

T-mobile has super poor customer service. Their employees Wendy and John on phone customer service they are very poor at handling customers. Will be definitely looking into a new carrier. Very tired of dealing with t-mobile's dumbness.

I've been a TM customer for almost three years. I've never had so much trouble paying any bill as I've had with TM. I have excellent credit, so it's not like I'm trying to dodge a bill; I want to get them paid. I pay most of my bills online with no problems. Almost every month I end up calling TM Customer Service. Tonight I was on the phone for over an hour. The representative became as frustrated as I was, although she was always professional, and understood my problem was a real one, not just errors I made. Among other approaches the Rep suggested I use TLife. It has Never worked for me. We tried multiple times to make it work. Again, she perceived it wasn't just me. She finally suggested I use the 611 method.

When placing an order for new phones, T-Mobile neglects to tell the new customer that they must SIGN for delivery until AFTER they've finalized the order. This creates delivery problems and T-Mobile refuses to provide a solution once the problem is discovered. They like to blame UPS and UPS blames T-Mobile. I've signed up for a 2-year contract and already regret my decision. If they are willing to treat a brand new customer this shabbily, I can only imagine how poor the customer service is once they have their hooks in you.

I've been a customer for 8 years and the amount of bill gaslighting I have received has been ridiculous. They promise that they are giving me a great deal one minute and then the next month I'm getting charged an extra $50 for no reason. Then I call again and they say there are no notes about the deal and that I should be thankful for the rate I'm getting. I have been chasing my tail with these guys for so many years now that I honestly am buying a landline and a cheap burner phone. T-Mobile is a scam company and the worst part about it is - the other companies are too. So it's best to just be done. Adapt and pretend it's the 90s again. Life was more simple anyway.

I just want to give a awesome and amazing review to the two employees for T-Mobile booth inside Sam’s Club near Lakeline mall area. Very professional, very young adults, and very awesome customer service that these two individuals have and they should deserve a bonus for their dedication and determination working at T-Mobile and their names were Raquel or Rachel and Ray or Raven, really appreciate them for their amazing teamwork and service.

T-Mobile Charged me $5.00 for paying my bill in-store and without any signage or notification telling me that they needed $5 to avoid closing their location and that it was Corp Policy. I am strongly suggesting a legal follow up. Maybe even a lengthy court battle to absorb their added bottom line and maybe even a class action. Thievery is Thievery no matter what you call it.

I am extremely frustrated with the handling of my recent order and the lack of resolution. I ordered two phones that were never delivered. Despite being home, UPS did not complete delivery, and after three failed attempts, the items were returned to T-Mobile. Because I still needed a phone to replace the one my son broke, I contacted customer service. After spending over four hours speaking with three different representatives who were unable to assist, a fourth representative finally assured me that a full refund would be processed within 24 hours. That did not happen. I then went into a store location, waited 1.5 hours to be helped and an additional 45 minutes to complete the purchase, and had to pay again out of pocket—all while still waiting on the original refund.

I had the worst experiences with T-Mobile the company not only made out with about $500 of my money; applying insurance on a phone line that wasn’t in use and was allegedly activated without my knowledge or consent. Once I noticed that they were taking my money; I contacted their Care Team and essentially was told they could only retroactively reimburse me what would essentially be pennies?

I explained my needs to customer rep. I needed internet and phone line. I can plug my landline phone in (as required to my business). He quoted me 60.00 (50.00 for internet 10.00 for phone line) per month plus taxes. He never told me I needed an additional service (Ooma) to be able to use my landline number at an additional 18.95 per month plus 85.00 for the equipment.

If anyone needs EXCELLENT customer service, please ask for Lapage. He is awesome 👌 and his customer service is off the chart. Very personable, professional, efficient and thorough. I personally do not have any negative feedback. Any time I have called, I have received great service. I don't know who does the hiring, but keep up the good work. I"m a T-mobiler for life.

It's such a horrible fact that they don't offer deals to existing customers, especially ones like me that have been with them for 20 years, like they offer new customers. Pricing is not great anymore like it used to be and customer service doesn't care about the customers!

What a scam! I am really frustrated and not happy with the outcome of my call yesterday! we have been with T-Mobile for three years now and really haven't had any bad dealings until now. We really haven't had to really deal with them until now. Prior to this we've gone through most of the other carriers. I can say we had a few to several unfavorable dealings with them at different times. We live out of town and haven't been able to find a cell carrier that we could get decent reception with. T-Mobile has been the best. The cell reception is good, but the customer service is far from that. It's a shame because it wasn't necessarily the foreign speaking representative's fault, but T-Mobile that doesn't stand behind its own company to take care of its customers. There are some 9,000+ reviews & 7,000+ of them are 1 star, and some saying they'd give even less if possible! That in itself should say something to T-Mobile.

Poor customer service. Internet scam service you cancel then you get a 55 dollar cancelation fee. Can't understand customer service since they reside overseas. Service call was interrupted mid cycle and they did not call back.

I had no issue with the service but issue with the price so I wanted to switch. They made it super hard to get the transfer PIN and now it has been a week after I have completed the transfer and T-Mobile still will not release my phone number and allow me to transfer. They understand that I am elderly and sick and need my phone to work but still have not released it. They hope I die before they release my number. I will simply transfer and get a new number. I will Never come back to T-Mobile because you are worthless to them as a person.

Anyone hear of mid cycle changes fees? Well T-Mobile has them and they cost 130 bucks. No one tells you about it, in fact I was told there are no contracts and no charges for canceling. Guess I was fooled again. THANKS T-MOBILE.

We had a 2-year contract with T-Mobile. We bought phones from them. We had to pay $9 a month over the two year period which equals $18 extra on our bill. When the phones were paid for the $18 should have disappeared but it did not. They kept continuing charging us for the phones that we bought. They also put a PIN number on our account because neither me or my husband did and we could not access anything. Customer service was the worst I've ever experienced. We were never happier to get out of T-Mobile so when our 2-year contract was up we decided to leave. I had contacted customer service over this many times and I got nowhere with them. Their customer service is the worst. Their service is okay. The phone service but I had had extensive surgery. I had Staples in my stomach. My phone speaker would only work when I had it on speaker. If I didn't have the speaker on then nobody could hear me so I had to get a new phone.

Service is so bad at my house that I don’t know if my phone is cut off or it’s just not working like normal. I’ve called about it several times for years now and nothing has yet to be done. It’s seriously the same dead spot in the neighborhood around my house for about a good 2 miles. I’m in a residential area not even a mile off highway. This is been my least dependable phone service.

Never even try this. I got some internet deal and did not activate the account at all. Ended up getting bills with late charges. When I called their team to check if they can remove charges for 0 (absolute zero) usage, they said, NO. I ended up paying 170$ for no reason and cancelled the service. Crazy.

They have not returned my $62.00 dispute. Someone paid their phone bill with my credit card and I disputed the transaction with my bank but then they somehow cancel that out with my bank and now I am short $62. Thieves.

Tired of the bad customer service, lately 1 of my phone stop working, T- Mobile phone got it at the store, now almost after 2 years they have no record and claiming phone has a 2nd account, the most stupid thing ever, all they want is for us to get a new phone, I think this was done by local store, Hacienda dr vista ca. I am moving my service.

Not trust worthy. Customer care rep Jacqueline informed me during chat that she would make the payment arrangement for March 27th and did not. My service was suspended. Customer care response anyone can pay your account. Really and who would that be?

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

Speak to Managers of T-Mobile. It’s a jokes! I request to speak with manager because I’m curious about my JEXtream mobile hotspot burn so many GBs which I don’t used it much for internet. I want to know what happens why I lose so much GBs. The manager talk to me like I’m a 5 year old kids and did not solve the problem at all, he keeps repeating says my TV updates itself so that’s why the reason I lose about 100 GBs of it. That’s unbelievable and I don’t believe that cause my GBs run out!

Poor service. Overpriced bills. Always too many extra charges for services not received. Pay for Unlimited and it's not really unlimited...works even slower after so much is used. Customer Service does their best with what and how the company chooses to offer their services.

T-Mobile is a scam! They are refusing to refund me for a phone that DIES NOT WORK! I WAS PROMISED 5G service, I DIDN’T get any cellular service at all! Have to use WiFi calling! They are refusing to let me send back the faulty phone that I can’t even make or receive calls on!! Their wait times are over an hour and most times they say that they are unable to answer your call and to call again later! Worst COMPANY I HAVE EVER TRIED TO DEAL WITH!

We are very disappointed with T-Mobile at this time. The reason we went to drop a line from our account cause our mother passed and it was her phone (remind you her phone was paid off and we was being charged roughly $37 for her line). I picked up a promotional tablet to add to our account. All is good. They told me my bill will go down about $15.00 or more. They are wrong. It went up $33.00. I feel I was lied to. And I am not allow to return the tablet due to being promotional. I do not recommend t-mobile to any one. And our family will be switching back to Verizon next month. Cause we have been a value customer to them for 10 years plus. This is not how you treat your customers as being lied to.

Suppose to be a price guarantee for 5 years, total bullcrap, not happy internet service... If you call, they give you the runaround... They could care less, I don't recommend them at all, almost worse than Comcast...

Canceled service then continued to charge my account. Customer service couldn't help after 1 hour and 25 minutes on the phone. That's not counting the 25 minute hold time. I do not recommend T-Mobile in Charleston South Carolina. Horrible service. Terrible connection.

I cancelled the service. I didn't think I would be without phone service for over a month. My new provider told me to activate the e sim to complete the switch over. T-Mobile would not unlock my phone. Their customer service kept saying the phone was unlock and the new provider said it was locked. I spoke with 3 people and they said it was locked. I have screen shots indicating it was locked. T-Mobile wanted to do a factory reset on the phone but I wasn't having that. We ended up doing a 3 way conference call with my new provider. I was allowed to join in after the 2 collaborated. That proved to me T-Mobile fixed the issue. They don't care about the standards of a good reputation. That was so unprofessional, what they did. My new provider activated the phone and I didn't get a good bye, as T-Mobile disappeared. Now I understand why some say they don't deserve a star...

Recently my billing has been changed to Paperless (WITHOUT) my knowledge or permission. Thankfully, I always keep track of my billing cycles. And when I called Tmobile to complain, the customer service representative TOTALLY ignored me. I will be contacting FCC and BBB.