T-Mobile Reviews

WORST CUSTOMER SERVICE EVER! I called after being a customer for over 15 years and was told I was eligible for a promotion to get new phones AND my bill would go down. I repeated over and over.. No increase in my bill? The associate confirmed, "correct... your bill will go down". Seven months it is going on where my bill has been DOUBLE what I was paying. I've called seven times and had supervisors escalate twice and NOTHING. I was promised 3 call backs. Never received one call back. The supervisors GELO (Angelo) and Reign along with all the T-mobile staff a training in customer service. It is disappointing and completely UNACCEPTABLE that their staff doesn't follow-thru on their word and don't know what promotions go with what plans. Do better T-Mobile. You lost a long standing customer.

Been a T-Mobile customer before T-Mobile got big. Turned in two 12's for two 17's. Was promised by Rachel and the promised again by McKenzie that there would be no change in my current bill! Guess what? My bill changed! Now T-Mobile is back tracking (lying) about what we were told. Fascinating that Louis in ALBQ. told us every call was recorded through AI. If that is true, then replay the AI tapes and end the lies! Just because it was said, doesn't mean it's true!

Had auto pay set up. Tried to change debit card numbers. The website was down. So I went to the store. To get it set up. They could not help. So then my service gets shut off. Tried switching to another company. Could not get a transfer pin from mobile. Finally after 4 hours I was able to pay my bill. Then magically I could get a transfer pin. And I would lose the money I just paid. Just amazing.

When first signed up 10 years ago for the Magenta 55plan was told that the price would never increase. Lo and behold they try to get around that by discontinuing plan. They move you to another plan that was $22 more per month. Fine, we switched as we are a limited income family. Now they continue to take money from account and just seem to get run around when you speak to representative. T-Mobile has gotten too big and forget the past customers that largely got them to where they are. T-Mobile was wonderful for a number of years but no more...

My concern is regarding the treatment of my 87-year-old mother at the T-Mobile store on Victory Boulevard in Portsmouth, Virginia. As an elderly customer with limited understanding of technology and cell phone plans, she relied on the employee, Jada, to clearly explain what she was agreeing to and the financial obligations involved. During our first visit, Jada failed to clearly explain the cost and two-year commitment associated with a second phone. My mother did not understand that she was committing herself to paying for a second device that she does not need. Even more concerning, my mother requested a printed copy of the transaction several times, yet Jada failed to provide one. An elderly customer should never have to repeatedly ask for documentation explaining a transaction involving a long-term financial commitment.

This was the most horrible experience I have ever had! The walls are thin, the staff is rude. We tried to talk to a manager and they said to call because she wasn’t there. Every time we called after that they hung up on us!

After 12 years of being a customer they lied to me and took my cell in exchange for a new and at the end they stole my cell and charge me full price for the new one, I called every month for a year and only promise to fix the issue but they never did and at the end they told me it was my problem for not record the original conversation

I decided to stay with CC and a phone I knew how to use. Took their fancy Razor to a store 42 miles away after 5 phone calls to customer service of which they hung up on me 3 times. The people at the store were nice and helpful but this is what made me mad. They then charged me a $75 restocking fee as they threw the box away and put the phone in a drawer.

When I signed up with Nemo of T-Mobile back on Jun. 14, 2025, I agreed to the Experience More plan. It was for 5 lines for $160, plus $25 more if not on auto-pay; totaling $185. I have NEVER received a bill for the $185 promised amount, ALWAYS MUCH more!! For 5 months, I was charged for a phone that T-Mobile WAS NOT suppose to port over!! They finally stopped charging for that phone when they saw it had no charges on that line, but they still have that number on my account in error, for a different phone that I actually have!! I was also told I would receive up to an $800 rebate per phone with the Keep and Switch program. I DID NOT receive all of the rebates I was due, because two different departments were fighting over who should issue me the rebates!

Let's just say the phone itself making calls, receiving calls, texts, emails all work fine, which is what you expect to work when you're using a network. The problem lies is in the customer service. There's no consistency. There's no one place where you can go to get your problems fixed and questions answered. If you get a phone from a authorized retailer, you have to go to that authorized retailer which is an inconvenience to the customer. The main flagship store can't do anything which makes no sense. Then why are your main flagship store and the prices are inconsistent. It's really expensive for a family.

I ended service with them after being a loyal customer for more than 10 years because I wasn’t getting phone calls and my voicemail was not picking up and I was missing very important calls and they were “going to fix it“ and never did so. I switched carriers, and when I called to make sure that I wasn’t going to be billed anymore, I have a conversation with a representative who told me that I could get $40 returned back to me because of the poor service that I had received. After multiple phone calls with multiple agents, I found out today that I’m not eligible for what they promised me, and I’m grateful that I am no longer a T-Mobile customer and never will be again, and will not recommend them to anybody.

I had to ask the representative if he/she was AI. That's how robotic it sounded. Eventually, I think I figured out that he/she using a voice over is which is why it sounded so robotic - really for customer service - wow might as well use AI because Then I can hear someone in the background coaching or telling the robot what to say. I waited for 30 mins, then on the phone for another 25 mins listening to "AI" repeat everything I said, not answering any questions. Kept repeating the same thing. I said No solution. In fact after I said it's cheaper for me to leave T-Mobile your trainee said, "That's your option," without offering any solution.

I have been with TMobile for 11 years and never had so many problems up until lately, at least 1year. I have to call t-mibile at least 3x’s each month now in regards-to DISCREPANCIES.... Misleadings of information to resolve the issues, suspending my account (5) and collecting $60 when it shouldn't be suspended, call, while, I'm talking to them it's automatically restored, crediting my account $60 maybe, if not there's another call to make it happen. Some of the representatives try over talk me. I'm reassured everything will be alright when it doesn't. Returned calls seems to be a problem, you end up with a different reprehensive who really don't know what’s exactly going on even by retrieving prior system information. Account end up suspended again AND we are starting ALL OVER AGAIN! CIRCLES.

Whenever I call customer care, but look like T-Mobile has no care of customer, waited an hour or more. No representative picks up; we can not find all answers online or an app.

Aug 2026 I decided to take advantage of a promotion T Mobile was offering, since I was a Metropcs customer the promotion was a free phone if I transferred to T Mobile. So I signed up for the free phone (but had to pay tax $36) and was going to transfer my service to T Mobile. However I discovered that I had to remain with T Mobile until the phone was paid off by them in monthly payments. About two years. I told them I changed my mind. I don't like contracts. I like month to month. So they sent me the equipment which was a wi fi box and a cell phone. I returned it immediately, never used it. T Mobile didn't refund me the $36. They told me they charged a restocking fee. So my advice is don't trust T Mobile. There offers are underhanded and any promotion or offer benefits them not you.

I have a business account with 8 lines. All phones are constantly glitching, poor reception, internet shuts off, and all of this is happening while customers are trying to reach us. T-Mobile needs to go out of business, they should not be doing this. This company is an abomination! I've wasted 100s of hours trying to resolve this issue and nothing changes.

Very disappointed with T-Mobile. The technical service is constantly unreliable, and the billing is a headache. I keep finding extra, unnecessary charges on my account. Definitely do not recommend.

TMobile switched my phone plan automatically without giving me any options and charge me more monthly starting in Jul. By calling their customer service in Jul, they said they will adjust and make the bill the same as before. However, they are just closing the loophole and continue to charge more. I called again in Sept and they refuse to confirm the previous conversation even they have the recording.

I bought an iPhone 16 and my calls keep going to voicemail and they would tell me to call them when it happens. How? When my phone isn’t working!! My calls keep going straight to voicemail. Yes I’ve done all troubleshooting shooting and the best they can do is tell me to call Apple or buy a new phone!

Ported out my lines from T-Mobile in June. I was billed in July, August and September for an account that should have been closed. The lines that were left on the account after my active life reported out I was told by T-Mobile that they were promotional lines and not being charged. Now that I've noticed money has been taken out of my account for the past 3 months I called to advise why they charged me. No one can answer my question as to why I was being charged for non-chargeable promotional lines. Now their supervisor over the phone has told me that there are no promotional lines and yes I was being charged. So now you guys are not just liars but you're thieves as well. I am a single mother. I cannot afford to lose money for services that I didn't use. I was told we're not chargeable. They put my account in the negative so all together for the charges and overdraft fee, they took 644.10 from me. They still can't answer my question.

If I could give them a 0 that's what I would have given their customer service. There was a device put on my account by a family member that I never authorized. The day the transaction was being performed I was notified. I called T-Mobile and told them I had gotten an alert and it was not me that was trying to access the account. Customer service told me it was an error and not to worry. When I called to dispute the purchase they made it my problem, even though they require a pin that was never provided for the purchase. Absolutely horrible customer service. I am still trying to resolve this issue.

I wish there were an option to give zero stars, because this company does not deserve even one. This company is horrible. They claim to value their customers, but based on my experience, that has not been the case at all. I feel that I have been lied to, manipulated, and unfairly charged. There are excessive fees and overcharges that were never properly explained. And if you ask to speak with a supervisor, be prepared for even more frustration. I was told I would receive a callback, but no one followed up as promised. This entire experience has been extremely disappointing and stressful. I am currently in the process of pursuing legal action regarding my experience with this company, so I would strongly encourage anyone considering doing business with them to carefully review all charges, fees, and agreements.

I have changed banks and needed to change the auto-pays on all my monthly bills. Being a member of the 'over 70' group, I had a HORRIBLE time with the other sites, but T-Mobile was the easiest by far. After 2 hours yesterday without success on just 2 of the other accounts, I entered the T-Mobile website today expecting the worst. 2 minutes later, I WAS DONE! AND I WAS HAPPY! A big thank you to the T-Mobile IT group.

Purchased a Samsung Galaxy A17 5G over the phone with T-Mobile, and I received the device yesterday. To my surprise, the phone did not include a wall charger. I contacted T-Mobile and was informed that the phone does not come with a charger. Because I have no other way to charge the device, I now have to purchase a charger separately. I requested compensation for the cost of the charger, which is $15, and my request was denied. This is completely unacceptable. I am requesting that T-Mobile compensate me for the charger I must purchase out of pocket due to it not being provided with the device.

Please know that techs in the T-Mobile stores say whatever they want to you, not necessarily the truth. The tech told me that the new phone would be free if I switched to a new plan. Now I am paying monthly for the "free phone." It's $40.00 a month for two years. I really hate it when people lie to my face. I've called T-Mobile, but they would not help either.

After 18 phone calls over the course of a week to T-Mobile following the death of my husband, I couldn’t get anyone to help me port my phone to a different carrier. I also needed to discontinue my internet and discontinue my husbands phone number. It was literally a horrific experience. Unreal. It took a week, and we finally were able to get my phone number ported. But I still had the internet equipment. The only thing I could get out of anyone on the phone was that a form was filled out and I could take it into the store. Well - that was an exercise in frustration.

My account has been placed under Fraud protection and it's getting impossible for me to upgrade to a new phone.

T-Mobile sucks, I am very disappointed with them and I will never use T-Mobile again once I change my phone plan.. they changed my plan without notifying me and they are also trying to say that I owe them $200 when I know I pay my phone bill every month... T-Mobile sucks and I was suggest never using them....

T-Mobile is a big scammer. Here are my experience with them that I would never ever consider them again.

T-Mobile is horrible. Their customer service is terrible. They lie to you over and over each time you call about the amount of your monthly bill. I tell them to listen to the previous calls with the representative because they are recorded. First, they tell you they can't access them, then the next time you call they do listen to them. They will hang up on you. They are the worst cell phone company. I wouldn't advise anyone to use T-Mobile. Please just read all the reviews!!!

I contacted T-Mobile by phone on August 19 to compare rates with AT&T, my cell phone provider of more than 20 years. During that call, the T-Mobile representative quoted $170 per month for three lines, including Netflix and other promotions. I agreed that their pricing was better than my current AT&T plan, and she told me SIM cards would be mailed to me so I could take them to my local T-Mobile store and initiate service when I was ready to transfer my phones. We have had home internet service with T-Mobile for 2 years & she said we would get a discounted rate for that service as well, for a total of $225 per month for both cell phone & home internet services. What I was never told was that my cell phone service and billing would begin immediately on August 19. I believed service would not start until I received the SIM cards and completed the activation process at the store.

T-Mobile are stealing and not being honest. My Razr Moto 24 screen is malfunctioning and T-Mobile continues knocking this is an issue with these flip phones but yet they still made me pay. The employees Fabbion, supervisor are very disrespectful and unprofessional. They are train to lie to their customers!!

Jose on the store 18th Nicollet Very courteous in assisting me switch carriers. Very persistent and patient until task was fully complete. He definitely deserves a promotion dealing with the mass of people in that location.

We canceled UScellular before it was sold to tmobile. We still get billed every month by tmobile and no one will cancel our internet. We returned all equipment that was never even opened or used. And never received service from Tmobile but still get billed.

They trashed my credit because they forgot to send me the bill. Garbage company. Stay clear.

There is some positives with T-Mobile. What I hate most in this world is lies. Their latest ad says iPhone on us. I went through the process, and that’s not completely true. If I went to a bar and said, "Drinks on me." That means I’m paying for it. I don’t make the people who got one pay for it. So why say iPhone on us if it’s not true? Tell the Truth.

I call T-Mobile. Talk to Davie Q. He help me out to Restart and trouble my and restore it. He excellent customer service skills throughout my conversation. With him, he has a good head on his shoulder, and I appreciate everything. He did tonight and I appreciate everything. He does his job every day. It helps all the customers on T-Mobile phone and website.

The customer service team is very unhelpful. T-Mobile purchased US Cellular and does not support it, the customer service team is awful. I've been on hold with the business team for 20 minutes.

Worst experience in my life. Going on 4 months & my rebate to switch from Verizon is still not fixed. Was on the phone for 2 hrs today and was given an ultimatum, since I asked to speak to a supervisor. If I speak to the supervisor then they won't finish rectifying my account. So now I'm waiting another week to see if they fix the issue. And it's gonna pay for the phones that they said they would pay for they get me to switch. How is on the phone with them? Two weeks ago for an hour, a month before that, for 3 hours. A month before that, for 2 & no one can help me. Verizon, once they're $3000 for their phones that T-Mobile told me they would pay for yet. They haven't. This is going on my credit report. I've had bank fees. Because Verizon takes the money, because T-Mobile tells me I'm gonna have it, and then I don't so stay away from 'em. They'll see whatever they can to get you to sign on the dotted l.

⭐️ Negative star if it were available. Possibly the worst customer-service experience I have ever had with a major company. I tried to open a new T-Mobile account today. After visiting a store and providing my information, I discovered that an account/line had been opened **without my authorization**. I then had to spend hours trying to get the situation resolved and establish a legitimate account—only to be transferred repeatedly and **hung up on multiple times** by customer service.

After being a customer for 25 years, with a household of 5 individual lines and phones, we opted to change service and bundle with our internet provider. We canceled our plan last November, paid the remaining balance and began the new plan. In December, we got a new bill and called customer service who explained the new bill was to cover past service and paying it would zero out our T Mobile bill.

Very. Very poor customer support over phone multiple days in a row. They gave me problems with requesting a porting transfer code 4 times during same call, THEN I went to local T-Mobile store to buy a new phone-I paid cash and after several hours of employees Trying to get phone set up and connected for my use, stated T-MOBILE SYSTEM was down and could not complete process. I asked to return phone same day and get refund of charges, which they did. I returned the new phone to them and have receipt. I also canceled my account. After I paid my monthly bill for old phone. Kept receipt again. Then a few days later I got e-mail about charges for new phone I never used and was never set up properly and I returned to T-Mobile. After 1 1/2 hrs on phone those charges were also removed. AFTER 8 attempts trying to work with them, I went somewhere else.

Unfortunately there is no negative Stars. This internet T-Mobile it is nothing but a piece of junk paying about $100 and constantly using my phone data. I do not use T-Mobile for my phone. It's a totally different company and it is aggravated and you cannot watch your TV. You cannot get your new computer. You barely can do anything. This is a piece of junk need to be taken down but unfortunately our country is nothing but a junk nowadays.

We’ve been T-Mobile customers for years, I guess we never switched due to ennui. We should have. We were told when we got a new phone that we would receive bill credits, that’s their way of getting a 2 or 3 year commitment without saying that. We never received any bill credits, when we complained we were repeatedly told they would start next month. That continued until the phone was paid off, then they started saying we never had a phone that qualified, now they don’t see we ever bought a phone at all. We were supposed to have a 5 year price guarantee, it even shows on our account, but that did not stop them from raising our price several times. Including again this month.

⭐ 1 star. I have been a T-Mobile customer for years, and after the experience I’ve had over the last six months, I finally left. I had a grandfathered plan that I was happy with and was paying approximately $474 a month. I was convinced to give up that plan based on a promise that I would be getting a plan for around $300 a month. That promise turned out to be false.

I recently switched from T-Mobile to Spectrum for Wireless service. The main reason for the switch was to save money, since Spectrum had a great deal for switching. I had T-Mobile for a couple years, and I was happy with their service overall. I was VERY impressed when I went to the Rancho Cucamonga location to get help with the switch-over. I was worried I would get pushback and a hard sell to stay. Francisco was very helpful and made the process extremely easy. The location was very clean, located in Terra Vista. Highly recommended for their service.

The service itself has been unreliable but even more frustrating is if you ever need to speak to someone the prompts try to dis pirate you so many times. You waste 5 minutes just trying to get transferred to an agent. Then the agents don’t speak English like the ** guy I had named Brad, he asked me a series of questions to verify my identity then he asks for a “pass code” which I’m sure I never heard of let alone make one. After another wasted 10 minutes I set up a passcode which he said was the final step for security (btw, yesterday they didn’t ask for a passcode). Now he adds another request. I’m now 15 minutes invested in a call without even getting to my issue. I hung up and he. Called back to apologize about all the questions and then kept asking more anyways! I’m done with this company forever!

Was told after multiple issues my bill would only be around $25 for the next 6 months. Called regular customer service and it was a Spanish line 🤔. Got English..... On hold for 30 mins to review my account and "listen to the transcripts", soon as she came back on, call was immediately dropped on their end. Called back, Spanish line again.... Got to an agent who was really rude, told him what happened, told him what happened, expressed my frustration, he told me I don't have to tell him the issue again after their call dropping me 5 mins before and he'll read the transcript. It's right in front of him from July (how did the lady right before have to listen to it, but it was right in front of this guy), I told them they lost a decades long customer and terminated the call.

I’ve been a T-Mobile customer for more than 20 years, and I’ve had a front-row seat to this company’s decline. The T-Mobile I signed up with years ago was a company that actually seemed to care about customer service. You could get a straight answer, speak with someone competent, and resolve an issue without wasting half your day. That company is gone.

T-Mobile Canton, GA Team is very polite and professional; Managers Valentina and Henry are very understanding particularly of Senior citizens like me at 80! They always welcome their customers and console the customers feelings of being Very Low Tech. I’ve tried to apologize several times for my own mistakes using the phone but they say I’m not alone and they completely understand. I highly recommend them without any qualification!!!

Don't buy any phones from T-Mobile. The promotion they phones are not free. Bill is too high.

I gave this score because I have been calling and reaching out multiple times for the past few months—ever since selecting T-Mobile as my mobile plan and buying phones using your deals. I am still having billing issues every single month, and the line that was advertised as free has yet to be applied. These ongoing problems have reached the point that I will be returning the phones and switching to a different carrier.

At this point, T-Mobile would have to offer a serious resolution for me to consider keeping my service. I’ve been a loyal customer for six years and currently pay for five lines, yet two of my lines have been tied together for over a year without a permanent solution. What has been most frustrating is being repeatedly sent back and forth between T-Mobile and Apple. T-Mobile tells me to contact Apple, and Apple tells me the issue needs to be handled by T-Mobile. As the customer, I shouldn’t have to keep going between two companies trying to determine who is responsible.

In 2014, I signed up for T-Mobile’s "Plan One" for myself and my family; the cost for three people was $145. However, because I set up direct payments, I received a $5 discount per line, bringing the total down to $130. I have been a T-Mobile customer for nearly twelve years. For years, the payments were automatically deducted from my account, and I didn't pay much attention to the exact amount—I simply trusted them. I believe it was in 2013 that I added a fourth line for my spouse under the terms available at the time.

This is horrible after 25 years I call to buy a phone, the person a man at the time said the phone can be free, he said all I have to do is stay with T-Mobile another 24 month, well he lied to me. He added a LINE without me knowing, my bill came over 25 dollars a month over my regular bill price, last time I called they said it was going to be fixed, it was not, I called 9/11 and another runaround, would not give me the supervisor, I ask for the recording of that day, now they don't have it, very convenient, I can get 2, I phones from Verizon for 100 a month, 2 phone for free and all unlimited. It's sad you do this to a 25 year old customer 2 lines But on the other hand that's why, Tmobile services only have a 1.4 star reviews, now I am going to return the phone and go to Verizon. Horrible, don't get involved with Tmobile, they just didn't do it to me. Read the reviews. You will see, I should have read the reviews first.

A -10 is what they deserve. Overbilled from day 1 with no customer service. Lied over and over. Canceled them after 175 hours on phone with no resolution. Over $1800 for 2 lines and home internet. This is a 3-month ordeal. T-Mobile is the pits of business; please stay far, far away.

They are thieves. They chatter in your account something that you don’t buy and they refuse to fix the problem and return your money. This is the second time it happens to me. It’s 8 months and nobody resolve the problem. The first time I spend 2 years making complaints and nothing happened.

T-Mobile has used my debit card to bill me for services I didn't authorize. This is fraud. I gave the card to pay for my phone service, but they just charged me over $200 for home internet that I had canceled. Auto pay is not for services beyond the phone bill! Very bad business!

I have been with T-mobile for 18 years. All is well until you need to adjust the numbers/plan. Then it is usually months for them to get it right. Funniest thing recently; I wanted to discontinue the 4 lines for 100, I wanted just my number on my plan on my bill only. First, the other lines were only suspended and billing didn't change. Second, I then got billed for all lines on their own plan on my bill. So, it went from 121.00 to 184.00. So far, 3 calls to customer service. Still more adjustments to be made in 2 weeks, since they can only remove a little and then the rest has to be decided by the powers that be. Therein lies the problem. The representatives do what they can, but do not have any power really, and it all gets to be a lost tale on down the line. So, its all great, until it isn't.

T-Mobile customer for many years now. Currently with 4 lines. Tried to add a 5th. Ordered a new phone and line with my acct. Approved. Phone shipped on 8/2/26 according to T-Mobile and UPS. This review is written on 9/11 and still no phone, plus I’m out money on the phone itself and they’re billing me for the new line. Somewhere between T-Mobile and UPS the phone got lost. According to UPS the phone never went out for delivery and is lost in their warehouse.

Repeated erroneous and unauthorized billing after account cancellation, final payment, and withdrawal of authorization for recurring AutoPay charges.

What a horrible business! T-MOBILE. Their equipment did not work in my old stucco apartment for Wi-Fi. I took back their box and cell chip - never dislodge the 2nd day. The store in MDR 90292 couldn't find my account. After 1.5 hours in the store I was told completely checked in. Now I get a collection company after me. This is seriously wrong! The computer won't take me because the lack of account numbers they recognized. I was just on hold and hung up on after half an hour! I have a pic to prove it. Just before hanging up on me, they said I have to go to a store to prove I.D.. If the store doesn't know who I am. Going there doesn't make any sense. I am handicap, 70ish and don't like to drive. All the ways we prove identities by cell. Why would they send me on a wild goose chase? Terrible people! Where is the common sense? Again? Do they understand the store does not know who I am?

I have been with T-Mobile for more than 10 years. If you are smart go with another provider. If you see all those taxes they charge and they promise you free phone and than charge for it in installments when they shouldn't than you realize it call them and they say they can't do anything about it. T-Mobile is not a good carrier. Move on. Check around.

My parents had T-Mobile for years. My mom has dementia and my dad decided to close the account. We ported the number over to my account and got a final amount for the bill. Two months later, we get the second final bill with no explanation -just we owe more money. What kind of company is this?

Over the years their customer service has went down. I have been with T-Mobile 11 years and over the last 12 months there have been issues with my bill. I will be finding another carrier.

What a nightmare. Huge bills that I never agreed to. No communication. Promise me it will be fixed. Not fixed. Please don't start with T-Mobile. Save yourself the headache. Still disconnecting my service when I don't pay the huge bills for 3 lines after they told me not to till they fix it when I only bought 1 line. Still not fixed almost 2 months. 😭

I signed up online for a single new phone line. The idea was to test an eSIM in addition to my current version plan to see if T-Mobile was worth switching to. It checked my IMEI number and verified it would work. Once the payment was made, it directed me to their t-life app. Once in, it simply said your phone is locked and we cannot do anything for you. Here is where the problem begins. I was sent an email welcoming me to t-mobile, but i was given no confirmation number, no account number, not even the phone number that i just purchased. There is no way for me to log in and access the account. When I call the 800 number it has been a 2 hour wait every time. Well, I have 6 kids and three jobs. 2 hours is not possible.

Disgusting company. I’ve been a loyal customer for over 10 years and they have disregarded the fact that they have been charging me for two years for a device I don’t own plus they want another 600$ for that same device that I’ve never used. They will not refund me anything and now they just charged my account 900$ for what? I never can speak to anyone who speaks English. They’re a disgusting company who are money hungry. Leaving mobile. I definitely do not recommend their service. They do not care about their customers and will charge you for items you don’t even use. Do better!

I had US Cellular over 20 years with the same phone number; T-Mobile bought them out. I never had that much problem with my phone as I do today. My phone is claiming I have too much storage and will not let me take a picture. I’ve pretty well deleted everything from my phone and it’s still forcing me to buy storage when I don’t even need it. Very corrupt company.

I went to the T mobile store in the mall of Sierra Vista AZ and talked with Mia, she was able to help me without any problem, she was kind, courteous and very knowledgeable. She was really busy at the time but stayed calm. She deserves a raise.

To start I went to T-Mobile because of the satellite service, hoping it would get me better service. I picked the highest level plan as it got me satellite service sooner. I kept seeing monthly cost increases. I even paid off a phone early and that caused my bill to go up again. The incentives T-mobile gives is taking away and your bill goes up paying off a phone early. The free phone on us is not true. You are charged a fee each month for the phone and then it is discounted down through incentives. Could not lower my bill by paying off phones earlier. Could not get any satisfaction from T-mobile support. I ended up paying off all my lines and taking my phones to another carrier where I get as good of service as I had with T-mobile for more than half off my monthly bill with my new carrier.

I called T-Mobile to inquire about switching from AT & T. The salesperson told me that once I pay $15 a line to start service with them that I could go online with her to the Samsung website and we could go buy the 1-terabyte Z Fold 8 Ultra that is not offered on their website. This is a lie. Later, agents said that they feel she just wanted to make a sale. We wanted the military discount so we made my 95-year-old father the head of the account, understanding I would be made an authorized user and would pay the bills and manage everything.

I decided to switch carriers since T-Mobile raised their rates again. I thought they would prorate some of my bill since there is more than two weeks before it was due. I was told that I had to pay the full amount. I guess they don't take it very well when you finally decide to cut them loose! SCAMMERS!!

We were satisfied with US Cellular but then along came T-Mobile. One day my cellular coverage just ended. There was no notification from T-Mobile or anything. Even with today's technology, they apparently had no way of making a seamless transition. It took two days of wrangling with the local T-Mobile store to get the switch accomplished. T-Mobile's coverage in our area is awful. It comes and goes constantly. You may be talking to your friend one second, and the next, your call drops. And T-Mobile is constantly trying to get me to download more apps that they think will make my life better. I have to physically go in and deselect the apps that they are pushing on me so that the T-Life app will leave me alone. The entire experience has been annoying and my advice would be to stay away from this company if you can help it.

T-Mobile internet service is horrible. Numerous outages, slow internet speeds sometimes 25mbps and less. Customer service is absolutely NO HELP. They promise to fix the issue but nothing ever improves.

T-Mobile, I was dealing with issues with my services and the customer care rep Mrs JoJo C., took care of everything. Not only were she professional, she was caring; she showed interest about me/my day. She made me understand the breakdown of my bill! I'm forever thankful for her services!

I never wanted T-Mobile! I signed up for UScellular because I absolutely HATE this company. They are thieves. We should not have been forced to switch to this less than mediocre service. Signals are ALWAYS weak. Always! I loved US Cellular and never had issues. A few months with them and I want out. At this point send me to collections because I'm sick of paying the high bill that consistently changes. Do not do business with them.

I was on the phone with a representative for 1hour 45min assured me I had 360 coverage. So I would have to pay nothing out of pocket to get my screen repaired. Told me I had to call Assurant, and all I had to do was give them my number, and everything we discussed would show in their system. "Not to worry". BS!!! I even asked for a reference number and kept saying rest assured, they have everything they (Assurance) needs. So when I called to file a claim, they said I needed to replace phone.

Worst customer service possible. They can never get someone on the phone who can speak proper understandable English, even after you sit on the phone for an hour talking to an AI bot and "waiting in line". UPS dude who came to deliver the package didn't even knock on the door and put a "sorry we missed you" slip on the door without giving the package. Sat there in my living room all day waiting. Both companies say there is nothing they can do.

0 Star for that company. Too much to write. They are saved by the ** workers working in India for cheap pay, and ** working in the Philippines. How do I know that? Cause I got a bunch of them on the phone each month for years, for hours. Change of phone company. Their service sucks; their website is dysfunctional. And high pricing for the worst quality ever. The high speed never works when out of the city; no connection. International calls suck. Unlimited data is a Pure Lie. 0 at every level. Outside the workers in India/Philippines, but your debit card number got leaked too if you give them over the phone.

I would give them zero stars if I could. I was lied to by T-Mobile over the phone. They told me I will not have service fees to turn my phones back on. I reconnected fees and I was told it will not be suspended that I could wait until payday! They lied about that too! I am considering changing to Verizon.

Terrible, switched with them and they offer free iPhones, then they started charging me for the phones saying that I didn’t qualify for the free phones and all they could do was give me the phones half price and didn’t even have the option of returning the phones, after paying the phones I cancelled the account and they still charge me the next month because they couldn’t close the account until the next bill, absolutely the worse company.

The worst. I bought an iPhone paid in full worth my debit card. Returned it because it was bad. Bought a new one. They won't refund my money. They double changed me. I've been calling for 2 months or longer. No one at T-mobile will be responsible at all. This is a shame after I've been paying you guys $500 a month for over 2 years. To rip me off this way. Wow. Shame on you T-mobile.

WARNING!! SCAM ALERT. First of all I won't believe any of these reviews. They are all shady!! Second I had my own phones when I signed the contract with them. My bill was only $100 for 4 lines. After about 4 months my bill started to sky rocket. Havent changed anything on my contract. Now my bill is over $350 after 6 months. I was promised my bill would not change for what I signed up for. Now they are charging me $20 per phone that I bought and came to their store with. I'm so ready to give up!!! This is all the phone companies. I'm sick of all their damn hidden charges. Their own charges they want to add to my bill just so they get their commissions!. Sick of them selling my info. Getting scam calls and text.

If I could give lower stars I would. I changed services in 2024. I moved all of my lines to a competitor. I checked my account, in July of 2026 and noticed that they had been siphoning 70 dollars a month from my account since March of 2024. I called a customer service rep in July of 2026, named Al (probably not his real name), and he assured me he would look into this matter and call me back in week. A week later to his credit he did call me back, and left a message. I called back spoke with another representative who advised that the notes had been entered into my account and they will be working on recouping my money and assured me that I will not be charged again. Then in August lo and behold, I checked my account only to see that T-mobile once again charged me $70.00. I immediately called them back I spoke with another representative who advised that they "were sorry, will fix this and assured that this will not happen again."

I switched 4 phones to T-Mobile in April 2026. I went under a promotion called Switch and save, which pays up to $800 on a phone that you still owe money on. It comes in a gift card. I paid an $1100 iPhone 17 Pro Max off and they never gave me the card. It's September 2026 now. I've been going back and forth with these scammers for months. Then they gave me a credit for $800 strictly for the bill! It's like they made me spend my money back with them, instead of giving me the promotion. They kept asking for all these different request, I kept going back to my previous carrier to get. I can't even see the info on my T-app anymore. This is a scam to get people to switch!!!! Horrible experience! Highly disappointed! I am looking for a different phone service as we speak. This is now a trust issue.

Purchased a Galaxy device through Samsung with a promo for T-Mobile. Several months later after being put off on many phone calls with T-Mobile, my promotional credits were still not applied, I filed a complaint with the FCC. Received a phone call from T-Mobile, they reviewed my account and agreed that I had the evidence that my promotional credits were inaccurate, they would remove the current promotion and apply the corrected promotion and the next week. They indeed did remove the incorrect promotion, but have still yet to apply the correct promotion, over many months now. I'm now paying more than I was before I complained to the FCC. These are dirty tactics, stay away from this company.

So I lost my phone this morning and I’m suppose to get a phone call about a job that will literally save my kid's life due to the benefits it provides, so my deductible is 99$ which I don’t have until Tuesday so all day I been trying to get my phone ported to an old phone I have, the IMEDI is unlocked and the rep I talked over the phone said go to the store and they be able to help with this…. I go to the store and the sales rep says that when they do this at the store it never works that my best option is to call over the phone and do it….

I am writing to formally dispute the continued billing of my friend’s account. My friend transferred her phone service to another provider. Although her phone number successfully transferred, the tablet service was not transferred or canceled. She contacted your company in April 2026 specifically to cancel the remaining tablet service. Despite that cancellation request, your company continued charging her approximately $60 per month.

Was cheated out of offer "friend referral" because my friend was sick and registered 2 weeks later, they took him on but cheated me out of bonus.

I visit one of the T-Mobile stores today at 750 West Nine Mile Road in Ferndale Michigan. This is one of the worst stores that T-Mobile have I experience. Rudeness from the sales clerk and was threatened to be thrown out of the store because of something that one of the workers did. I reported this incident to corporate and it is supposedly under investigation. They never have to worry about me ever step in the foot in their store again, and I am a loyal customer of 20 plus years

TMobile is TMaybe.. Maybe they won't lie to you, maybe they will do what they say, maybe they will give you your refund (which you were told you were getting from day one of requesting to return everything), maybe they won't waste your time lying to you about a refund.. Maybe they will actually escalate items (over 20 hrs on the phone in 1.5 months with only 1 escalation number 2321308006) and maybe they won't disconnect from you when you ask for corporate's information. HAPPENED TWICE TODAY..ONCE BY A REP AND ONCE BY A SUPERVISOR. Leading to multiple repeating ones self and another 2hrs wasted today to get told.. Everyone prior lied to you. And I won't be getting my refund...

I don't know what happened over the past year, but the customer service has taken a massive nosedive. I contacted T-Mobile to have lines cancelled, which went smoothly. One month of no charges for those lines, and then another month and the charges were back. When I contacted T-Mobile, they told me they never received confirmation for the lines to be cancelled. When I showed them the bill, they said it was their error and that I should really owe them for the previous month. After paying over 300 dollars in extra charges, I was told the lines were cancelled. The person who handled the call was smug, saying that it was my fault for not expecting the charges.

We had our four phone lines with T-Mobile since 2019. The billing cycle ran, for example, from July 7 to August 6 of the following month, in advance, according to what they state on their bill. We decided to switch carriers on August 9 and completed the transfer of the lines on August 12. If we’re paying in advance, I think I should only have to pay for the days from August 6 to August 12. But to my surprise, today I received a very threatening letter saying we owe $204 and that if we don’t pay, they’ll send us to collections. I called the company to try to talk to them—I’m willing to pay for the days we used (6 days) but not for the entire month; they should credit us for the remaining unused days, since the service was canceled.

I have been a T-Mobile Customer since I got my first BlackBerry phone when they came out years back. I stuck with them for decades because, at the time, they truly were an amazing company. But something happened along the way, and customers, including myself, began being overcharged, as well as customer service going downhill, causing me to switch companies.

0 Satisfied with T-Mobile. I was holding on the phone at 611 for a Supervisor and eventually disconnected from the call after a lengthy wait. I've been waiting 2 weeks talking numerous times to T-Mobile representatives on the phone for a Full Refund from T-Mobile after going into Store in Mauldin SC to purchase a phone. The transaction withdrew (debited) the funds in the amount of 230.20 from my checking account after trying to process the transaction twice, but the saleslady, Cassidy at the store, said either transaction didn't process on her end.

SCAM ARTISTS, BAIT AND SWITCH, CUSTOMERS BE VERY AWARE! I had to give it 1 star just to post. I've been a customer for many many years. My Galaxy A32 phone became incompatible with T-Mobile service. I came into this store to get an upgrade, and to get a cheaper plan, or move to another provider, because the $55 Magenta and $40 tax incl wifi price went up. The salesman said that the only way to get a phone would be the Essentials 55 2 at $60, and he can drop my wifi to $35 now tax and fees are included, so bill is now $110.

This company will waste your time and money. Tell me why I have paid for insurance for over 10 years with this company from Sprint to Trashmobile and I lose my phone for the first time...$224 for a replacement iphone13...ok. Next, I have to file my own claim....weird. Ok next, they are asking for the type of phone, storage, all this detailed information. Well how is it that the phone showing on my TMobile account is different than the actual phone that I have. So every time I file the claim its getting denied even though I have coverage. On top of that, the denial is tell me I don't have coverage, not that I am filing it wrong.

My workplace covers my phone bill. After a new CFO took over a mistake was made and they had back-charging my phone bill payments in error. After I brought it to their attention, they immediately worked to reverse the back charge. After working with our card company, they told me that they had been instructed to have me contact T-Mobile to have a hold place on my account to avoid my losing service due to the back-charge issue.

I am using 15 years T mobile business service, it happen this time trying cancel the wireless 5g service on june, pay for the July on final bill, they keep charge on August, called service, get the refund, then now received another bill, charge double this time, Need to call again. Never End.

The government department has been extremely difficult to work with. They do not answer phone calls, ignore emails, and frequently fail to activate new devices. I have spent countless hours trying to get phones activated and determine where errors have occurred. Orders are repeatedly cancelled without explanation, and representatives often do not respond to follow‑up messages. On several occasions, staff were promised free phone upgrades, only for those commitments to be walked back weeks later with no clear justification.

Terrible experience, completely impossible to cancel a promotional service. They can find me for billing but not to cancel.

I purchased a 17 pro max some time ago and this is the worse iPhone I’ve had and I’ve had many. Calls drop, texts don’t go through, FaceTime hardly works, I’m not receiving calls. I’ve spoken to Tomblle at least 3 times explaining the same problem. The Rep reset my phone all 3 times. They transferred me to Apple rep. This is the second time they reset my phone. Each time the reps told me it’s many different reset. OK I did each step. That’s 5 calls total plus going to the Apple Store. The first day I went it was a 3 hour wait. I got smart and made appt, still waited about 45 minutes to a hour and he again reset it.

If you can avoid T-Mobile, avoid them. My experience has been extremely frustrating and feels very misleading. I was promised a monthly bill of around $98, but after signing up, my bill ended up being approximately $156 per month. The terms and actual costs were not clearly explained to me before I agreed to the service.

T‑Mobile has managed to destroy 20+ years of loyalty in a single day. My brand‑new phone — barely two weeks old — has been trapped in an endless update loop, shutting down every 10–30 minutes and restarting the same update over and over. Everything worked perfectly until today, and now the device is basically unusable.

Service was spotty so I tried to chat customer service to cancel it. I spent a half hour with the first rep EJ. He spent so long trying to talk me out of quitting that by the time he said he would cancel as soon as I said yes the app got so glitchy that I couldn’t respond. He typed several times and I couldn’t say yes. I ended the chat and it automatically started another one. I told him to cancel and he said he couldn’t because I was no longer verified. I finally gave up on chat and called customer service. 30 minute wait!!! I was not able to cancel service today but I did cancel payment!

They simply don't care about 1000s of 1star reviews. Lousy service, God forbid you try to cancel your service. Getting a transfer code is like pulling teeth!

Don’t get their services, Was on the phone for 4 hours in two days to get my home internet modem fixed, and no body can help and you can’t understand them talking with such heavy accents I am returning my modem and I am switching all my services to ATT these lied to me and gave me a fake ticket to reference just so they did not have to help me

This is a compliance, privacy, security and operational issue T-Mobile committed. I canceled my service on 08/11/26. I ported my number to my new carrier and all was ok until Aug 30th when T-mobile "restored" then "suspended" my line without cause or permission, leaving me stranded internationally without the ability to use my phone. Due to me not being a customer, I am blocked from using T-Life for support and the other option is to dial in...on a phone that won't work because T-mobile reactivated then cancelled my ability to reach them. I am a 14 hour flight from the US. THIS IS HORRIBLE. Time to contact the FCC and also file complaints with other government agencies. If I can't reach T-Mobile online, they leave me no choice but to go online and complain EVERYWHERE. Be aware that you can cancel and transfer your lien to a competitor then reactivate your line/services without you knowing.

15 years I have been with T-Mobile and they have violated my trust. Recently they eliminated my plan and raised by Bill by $12 a month to over $100 for two lines. I switched to Mint mobile for $30 a month for the first year. T-Mobile cancelled my account and shut off my automatic pay so the last $18 for the partial month did not get paid. Nothing works as far as communicating with them. Now they have added an additional $10 late fee. I called in on the 800 number and held for 45 minutes to find out there is nothing that can be done and I need to go to a retail store to pay the bill if I don't want to mail in a check and there is no vehicle to remove the late charge. This company is desperately trying to run off its loyal long time customers.

Just wanted to say a big thank you to Mr. Chris ** the Sr specialist of Tmobile for taking the time to address my concerns and my issue I had. Very disappointed it had to come to this but thank you so much for resolving it. I really appreciate it.

They have been overcharging me for months. $300 $400 bills. I am handicap and called twice and went in person twice. No one but me saw a problem with this high bill.

⭐ 1/5 — The worst customer service experience I have ever had. I’ve had multiple completely different issues with T-Mobile, and almost every single one has followed the exact same frustrating pattern. I call, spend a huge amount of time explaining the issue, get told it has been resolved, and later discover that the fix either wasn’t completed, wasn’t properly documented, or didn’t actually solve the problem. Then I have to call again, explain everything again, wait again, and go through the entire process from the beginning because the next representative seems to have little or no useful record of what happened before. And this has happened across multiple unrelated issues.

This review is basically to warn new or existing customers of what they "may" experience based on what I went through. I was a loyal customer for over 20 yrs. In July T-Mobile decided to "suspend" my service (per the text msg). Could not get anyone in customer support to help - told me to go to a store, so I did. The excuses for the suspension were 4 different things. 1. Late payment. Nope. Paid in full on time and had receipt. 2. There is a fee on my acct. Nope. Again paid in full per text message balance Zero. 3. My phone is 2G. Nope. It's always been 4G (upon creation!) and showed the store rep this. 4. My phone won't support 5G network. Nope. Been doing Just Fine until T-Mobile shut off service.

AVOID this company at all costs. Their customer service is horrendous. Have fun sitting on hold for hours trying to reach anyone, and once you do, they can care less. They will waste more of your time than any other company and will gladly let you know when you have a balance due. AVOID AT ALL COSTS. Read the reviews; they are not sugarcoating anything. T-Mobile is an awful company.

I was previously a US Cellular customer, and became a T-Mobile customer through the acquisition of US Cellular. My experience with T-Mobile customer service has been extremely disappointing! I went to the local T-Mobile store in Oak Creek, WI to get an understanding of differences between my current legacy US Cellular plan (Unlimited 2.0) and the plans that T-Mobile has to offer. There was one associate working at the time. I waited 25 minutes while he worked with one customer. At no point did he acknowledge me, and indicate he would be with me in 5 minutes, 30 minutes, or 1 hour. I left to come back at another time.

I am not asking T-Mobile for anything. I am writing this so the public knows what this company has become and how far their service has fallen. In December 2025, I purchased an iPhone through T-Mobile's JUMP upgrade program. I was home waiting for the delivery. The driver claimed he attempted delivery, but no one ever knocked, and the phone was shipped back to T-Mobile.

So aggravated, went to the T-Mobile in MERRILLVILLE. The guy who I had purchased everything from in June sold me the most expensive screen protector. Well, it cracked, he said I can get it replaced any time I get a crack. I went there tonight and they said I can’t now because I don’t have insurance is said then why did he replace it a month ago. They are full of shit wanted me to buy the zag brand now, Liesssss.I pay so much money, as soon as I can, I’m getting rid of T-Mobile.

Have had T-Mobile for more than 9 years. All of a sudden when trying to pay, system not accepting payment. Using credit card for payment---DO NOT EVER AUTO PAY T-MOBILE...have been warned previously about T-Mobile's thieves, so always have paid by credit card. After years of monthly payments with no problem, all of a sudden, system won't accept the same credit card I've used for years. Called cust service 4 times, got jibberish responses. Yo T-Mobile: how about getting people WHO SPEAK FLUENT ENGLISH AND GIVE A HOOT ABOUT YOUR CUSTOMERS??? T-Mobile's cust service is despicable. Have since found out T-M's SYSTEM problems have affected MANY customers who are unable to make payments and are getting notices of threats of service disconnection, and told to contact their bank (which has nothing to do with T-M's system issues!) Looking for a different provider. No resolution, just a blame game pointed at the customer. T-Mobile is trash!

I've been with T-Mobile for 17 years, and I am very disappointed. 😞 For the first time, I filed a claim and didn't reimburse me or do anything about it. It's a waste of time paying insurance for nothing. I am looking for another carrier and do not pay insurance or go to T-Mobile.

I been with T-Mobile for 9 years and their service is horrible and they double charge me for a phone that I have proof that I paid in full it’s been a nightmare and I been paying for Insurance for my family plan for 8 years I don’t understand I have proof of everything and am stuck with this bill

Terrible customer service. Repeating the same information over and over rather than getting anything done long wait times taking over an hr to resolve what should be an easy switch. Best advice we got was to demand to talk to a tier 3 supervisor. They were helpful and responsive. If you're not gearing results demand tier 3 and you may have to hang up and try back a couple times before they actually do it but be persistent and willing to try a different agent to get what you need. I'm so sad US Cellular sold out to T-Mobile. Nothing but issues since.

My experience with T-Mobile has been incredibly frustrating. After 7 loyal years, our bill increased by about $30/month, and when I tried repeatedly to contact our account manager by phone, email, and meeting request, I received no response. I also contacted his manager multiple times—again, no response. After waiting over 30 minutes on the service line, we ultimately decided to leave T-Mobile for another carrier.

Customer service changed. Hours on hold waiting. They do not value their customers' time. Unacceptable.

When receiving reminders, via text, to make payment/received payment, how about a "Please" and a "Thank You" instead of "Make your Payment" and 'Payment Received". Show some GD respect for your customers. There are other providers out there!

Left T-Mobile almost two years ago and get a large credit hit today saying I have outstanding bills. Verizon took over the account when we swapped. They sent me a pre-paid box to ship the internet booster back, mail sent it back to me. After calls and waiting to figure out what they wanted me to do with it, I put it in the mail in a random location drop box. This hit me last year and I had the photo that I dropped the box off. Here we are again a year later dealing with the same situation. Disputes and time wasted trying to fix an error on T mobile's end.

You guys are a joke!!!! And probably think I’m the main clown on your circus of a company.

I am extremely frustrated and disappointed by T-Mobile's handling of my account. After switching carriers, I lost access to my T-Mobile account and could no longer view or download my bills. Since April 2026, I have repeatedly requested my final itemized bill, but T-Mobile has failed to provide it. I am also being charged for a device I never received. I reported the missing device the same day I learned of the problem and immediately notified T-Mobile and Assurant. Nevertheless, the charge was never properly investigated or removed.

I opened a consumer account and… Purchased a Samsung Galaxy S25. My device was enrolled in Samsung Knox for Enterprise without my required knowledge or consent. The only way to remove this is to have the entity managing my device, release it. Samsung may be able to remove me from their system. Samsung Knox has allowed an entity unknown to me to monitor all of my communications, browsing and location history. I signed up for "normal" postpaid service. I was placed in a virtual, private network that routes my service through outdated, less secure bands than the 5guc band falsely displayed on my device. My IMEI was blacklisted. Multiple carriers such as AT&T, Verizon, Charter, Comcast and more have been activated to my device. They have activated satellite service as well.

These thieves are tenacious when it comes to continually withdrawing money and/or attempting to from your zero owed balance, equipment returned in pristine condition, closed account. My advice is to NOT initiate autopay/ automatic draft to make payments. If all possible, I'd suggest you go into the store and not use your personal account info over the phone. I've explained my experience, but not sure if it posted. Buyer, just beware.

Dealing with T-Mobile to resolve my issue for three days. No one seems to know how to resolve this issue. I’m telling them what my phone says and the woman on the line is saying she doesn’t believe that.! Unbelievable. Then she hung up the phone. Totally unhelpful the corporate office. I have not dealt with a brick and mortar store. But I’ve been told that’s where I have to go now.

YOU ARE CRAZY STUPID if you use Tmobile. They took over our previous provider and I haven't had good service since. Dropped calls, can't connect in town or on the highways, can lose connection in my house if I move from one room to another, static in some calls makes it impossible to carry a conversation. I'm in my 60s and tmobile is by far the worst provider I've ever had. That's saying something since I was part of the bag phone days. These guys suck and I'll be taking the financial hit to change providers before my contract is up.

It took T-mobile six weeks to cancel my account, which during that time, they billed me twice. It took me over 5 hours on the phone of 3 calls and three trips into the store. I still don't know if I'm gonna receive another bill. Apparently, this is their policy was explained to me today, on yet another phone call, after I was in the store. Responses to my inquiries included "2 bad So sad", and "I'm not here to argue with you". Signing up is easy. Canceling your account is hell! Reporting them for fraud.

They dropped our business number when US cellular was bought out by them. Then after hours and hours of talking circles with customer service we found the complaint number and filed a complaint. This department was responsive and helpful however in an effort to get this business line back after a month they upgraded our cell phone plan which was a 135 dollar increase in our bill. When I talked to T-mobile customer service about this she after an hr switched back to a comparable plan but refused to do so before the new billing cycle and declined to give me her supervisor. Ironically they prorated amt when the upcharged me to a premium plan! I have my second complaint in to the corporate complaint center!

Came from UsCellular which I was a customer for over 15 years. After the switch over to T-Mobile, I had nothing but issues. I was told that because I was a USCellular customer that my data priority was not prioritized like T-Mobile original customer was. My bill has been a complete mess with one customer service rep telling me one thing and changing it to another customer service rep saying a month later that the original rep didn't change anything on the bill! I had two lines removed and my bill got 10 dollars cheaper only. Nothing makes sense and nobody knows anything there.... and just will try to sell you another plan without trying to fix what I had. Very disappointed and looking to switch to Spectrum which I have heard good things about and is Cheaper!!! I'm guessing this company will not survive over 10 more years unless something changes.

The internet service worked great the first couple years, the last 6 months have been horrible and the staff in a couple offices are worthless. Can’t get customer support/service to put you with a human. Can’t cancel service online or in an office. Absolutely the worst to work with. Do Not Recommend at all!!! Back to ATT.

I have been with T-Mobile for +14yrs and I had the most bizarre experience. The T-Life allowed me to upgrade from a Pixel 8a to a 10a with full credit ($499) within 2 years. Then they switched things on me and the account was changed to only $250 bill credits, WITH NO PREVIOUS NOTIFICATIONS or COURTESY CALL to TELL ME they made a MISTAKE. 😡 I don't like being lied to, and since I didn't take any screenshots of the transaction, I have no proof. This is so sketchy, so beware. 😡

The absolute worst home internet service I've ever had, and a 2hr minimum waiting time to talk to a customer service representative!

The location in Roanoke Rapids, NC have been the worst ever since they moved from the old location. They told me my wait time was twenty minutes but.I was in the store for two hours just to swap out my internet box!! The employee that was helping me was moving so slow with no concern at all

Once again, I would like to express my appreciation and gratitude to Matt for his excellent, professional service. This has increased my trust in T-Mobile, as I am a recent customer. Yes, initially I encountered some unprecedented technical problems, and I was unable to use my phone for more than a month. I have not the slightest doubt about the professional skills and very friendly attitude of T-Mobile’s technical support staff both in Arizona and in Colorado during my trip at that time...

Terrible, never a decent connection! Will never subscribe again! Big mistake!

I wish I can give T-Mobile Mobile a negative 10 review. I just switched over from Metro PCS and it was the worst experience of my life. They charged me money up front as before they started I did not have to pay anything. All my phones couldn't get transferred over in the night and they had me on the phone for 3 hours with unresolved issues. As of tomorrow Saturday morning I still have to go to a T-Mobile store to see if they can still resolve my issues which mean I have to take off work. If you don't have to please stay with your carrier do not go to T-Mobile. As soon as I find a way out I'm going to switch carriers

Been with T-Mobile 12 years. Horrible customer service. Avoid them. Very unprofessional. Can't understand their agents. They don't care to help. Just good to take your money.

I’ve been with T-Mobile for over 10 years. They are the worst! Avoid them; customer service are all located in India, and will not help you resolve your issues! Switching to AT&T.

The worst phone company ever. I was lied to five times this week alone. People if you have them get out and if you are with another company stay with them. I wouldn't recommend T-Mobile to my worst enemy and I given one star because I can't give no stars

Absolutely the WORST company. Service SUCKS. 1 HOUR WAIT TIME??? I'm going to do everything in my power to rip this company off as hard as I can then leave them.

Raising your prices like this will make it much easier for me to start looking for alternatives to T-Mobile. Thanks for breaking your own deals and raising prices on customers over 55. This is the second time you’ve done this. Thanks, T-Mobile. 👍

I was tricked into paying a bill to an account that was not working and would not work into the future, cheated out of $400.

Very Disappointed with T-Mobile Service. I am extremely disappointed with T-Mobile’s service, especially the ongoing network issues. My calls frequently disconnect after about 10 minutes because of poor connectivity, and this happens several times a day. I have tried contacting customer service multiple times and have also submitted complaints in writing, but I have not received a satisfactory response.