T-Mobile Reviews

I spent 2.5 hours with T-Mobile since they switched my cell phone from US Cellular without notifying me. Got that completed. Got the business internet box set up and was on the phone for over 1.5 hours and they said the towers were updating so no service at 5 pm .... Funny the T-Mobile Home Internet was working fine. Customer Service said it would work better later. I told her I ran an Internet Speed Test and it shows the test can't be completed due to a problem with the network. Left me with ZERO internet for my business. Customer service is horrible and the service connection even worse. ** has been great with our personal cell phones.

I'm so disgusted with the US Cellular switch to TM. The customer service is awful (if you even get someone from the US). I even had to abandon my attempted switch to ** because Tmobile would not give me the information I needed to transfer (eg. transfer PIN codes). They just said, "no". So I'm stuck with these bozos. I've spent 30 hours on the phone (most of it holding) trying to resolve and can get no real results. So frustrating. The online transfer interface sucks, customer service sucks and I just don't know what to do. Hate them as they are less than helpful. They always suggest a QR code for help. Well, I did that and it's just a BS AI Chat interface that is crap. I've reported them to the BBB but am totally stuck. Hate T Mobile.

Service sucks, my 5g data on my samsung flagship devices is pathetic. I have complained for months, they lied saying they were putting in new towers, 6 months later I still show 5g service with no data ability, so which is it, so I have 5g service or not. If my phone says 5g, I expect it to download a simple Google search.

T-Mobile admitted they sold me a service they could not provide. It has been a total nightmare since the revelation. While their customer service is polite they have provided me zero help despite numerous calls and in store visits. I have been overcharged, sold worthless items, and required to handle matters they should be resolving. The details read like au horror story. Just imagine your worst service. I would never advise anyone to deal with this company.

Sprint/T-Mobile Colorado customer for 28 years, got hacked from internal T-M source, lost number and account. Run and hide from this business, unreal experience, very disturbing trying to reach back out on what occurred, totally locked out of any online access now. Unbelievable, hate is a good word now, very sad, even the salesman at the branch was speechless.

Very Bad Service. Very bad service from T-Mobile. The charges are unreasonable, and the customer service does not care about helping customers. Extremely disappointed and feel completely ripped off. Never used international call. But used what’s up which is free.

I have been a LOYAL CUSTOMER FOR OVER 31 YEARS. Since day one I have always had unlimited plans at one point with the Motorola flip phones walkie-talkie I had 10 lines at one time. I have had the top of the lines plans, along with the senior plan for several years. Firstly, they got rid of my Samsung upgrade for every two years The representative tells me not only did that, they are now replacing the 55 plus plans that will cost me more I am living on limited income as many others are and there's no cost retention or loyalty to customers especially myself who has been there after you look it up over 31 years with the same phone number. I am GREATLY DISGUSTED. I have always stayed loyal and could have switched companies every two years so in the long run they screw us all out of our service plans and have no remorse or retention whatsoever they should be ashamed of their self.

Wanted my router in central location but third party installer said he had to put it in closest room to the cable. Is this T-Mobile rule or do they let installers make up the rules?

Terrible service. Waiting hours for help. Rude customer service rep. Service sucks; can't get any help. Service keeps dropping. After canceling service in 10 days, they send me a bill for $690 for their service, very terrible business.

I opened an account for a cell phone and WiFi, but changed my mind before activating the accounts due to my previous carrier offering a better rate. I cancelled within 2 weeks of my order never using/activating the equipment or phone line. When I cancelled the rep never said I owed a balance and everything was good. About 2 months later I received a final notice letter from T-Mobile on a past due balance, but I never received any initial bills from them. I cashed the binder on the letter and confirmed my account was canceled and never used, the rep said the balance would be taken care of. Then a month later I started getting collection calls from a company regarding my balance with T-Mobile. I cashed the number on the letter I had received the month prior and the rep this time told me he was unable to locate my account and I would need to go in to the store to take care of the issue.

The people running this company has FOREVER lost my business. They tell you your rates will never go up, Lies. They have gone up twice in the year. 1st time they came out and would not accept autopay from my bank. They wanted the ability to get the money out themselves or charge me 10.00 more a month. Then came this year excuse they were doing away with the plan I had because of 5G, another 10.00 a month. I paid in full and moved my service a week before the next billing cycle and get a letter with some B.S. mid cycle changes for $4. Try calling them about this and they said they cannot access my account because my phone was no longer with them. I would have to go to their store to verify who I was.

Terrible service. Waiting hours for help. Rude customer service rep. Service sucks; can't get any help. Service keeps dropping.

Really poor cell and wifi service. Finally had a tech tell me the address for my wifi was in Philadelphia. I live in SW Missouri. They lied to the computer so they could sell me wifi that they knew would not work at my address.

The employees tell you they changed your plan but don't. Spent over 2 hours on the phone with three different representatives on 8/9/26, with the changes not made after they claimed they did. Employees do not want to work and hand over the case to another employee.

I am extremely frustrated and disappointed with the way T-mobile has handled my service taking over UScellular. I have been dealing with this issue since Friday and have already spoken with six different people, yet no one has been able to help me. I have been a customer and expected a company taking over my service to make the transition as smooth as possible-not leaving me without reliable service and make me spend hours calling customer services with no resolution.

I went in to a T-Mobile store because I lost my phone. They told me I would need to buy a new phone and proceded to sell me a new Google Pixal Phone. Which after telling me all the cost and service they then told me they had none left. This took about 40 minutes for them to open a safe and look for the phone that they know was not in there. They then tried to sell me another Pixel phone, which they also did not have. After that, they brought out a Samsung phone and told me this was my only option. They next told me I would have to add a like to my existing account in order to get the phone. Then a month later they told me they discontinued my plan. I am now paying double what I was paying and using a phone I did not want. T-Mobile, your business practices are questionable and I will be looking for a new carrier. My advice is DO NOT USE T-MOBILE.

I live in northern MN lakes country. We started service with T-Mobile because my husband retired and therefore also his company cell phone. I joined with him as we started with T-Mobile because I was on Verizon prepaid (best and cheapest) and we got a tremendous deal for both lines (husband got a free phone, I brought mine) and 5g home wi-fi.

Since US Cellular has become T-Mobile, I am very displeased with Customer Service. When I had to call a second time, the recording stated it would be a half your wait. I put in for a call back. I got a call back with a recording that said it would be 15 minutes, so I put in for another call back. When that recorded call was returned, it stated they would transfer me, and they disconnected. I called back. When I finally got someone, I had a terrible time getting the information regarding my billing that I was requesting. In all, it took nearly 3 hours, and I still don't feel confident of the answer given me as she was giving me information and then saying "My bad" and changing what she told me. I'll be looking for a new service.

Bought SIM card 3 days ago for $10. Was told my monthly bill would be $55 but it became $65. Still don't have working network on phone. Can't get any support for activation on app. And now I've been temp blocked on my account. Wtf.

Their "fastest 5g internet" is the 2026 equivalent of AOL dialup! I wish that was hyperbole but sadly it is not. We cancelled our service with them within four months of signing up. Every indicator said that we had "excellent" signal strength, yet we rarely had an actual connection to the internet. We were regularly forced to rediscover and reconnect all of our smart devices. Customer service continually wanted me to factory reset the router, basically starting from scratch each time. The best part was when the customer service rep admitted that they get these type of calls all the time! That tells me everything I need to know about the "quality" of their service.

Been with USCellular prepaid for 13 yrs. Best service. Best connection anywhere. No problems in 13 yrs. With the merger of T-mobile it's been horrible in every category. Long story short a local store charged my credit card $111.82.... I never purchased anything in this store. I've never been on a postpaid account. That's what the charge was for. Been over 2 months and I still haven't got this charge reveersed. Pretty simple. My credit card say Tmobile Post Pd charge.. Look it up NO. Give me my money back.

I had one of the worst customer service experiences I’ve ever had with T-Mobile while trying to cancel two phone lines. What should have been a simple request turned into hours of frustration. The first representative repeatedly tried to sell me a different package instead of processing my cancellation. After more than an hour of going back and forth, I was told a supervisor would call me. No one ever did. The next day, I went to the T-Mobile store at the Dartmouth Mall hoping to resolve the issue in person. I sat there for another hour while the employee tried to reach a supervisor so the lines could be canceled. He was ultimately unable to help and sent us home with instructions to call 611.

Less than one, actually. Left Xfinity thinking T-Mobile has gotta have better customer service, nope, not by far. Spent 4 hours being transferred around the wrong ext. Language barrier was a problem. Never got anything done. I'm 65 years old and never ever had worse service in my life.

Just don't even waste your money; they unchange monthly. There is no fixing it once they bill you the extra just a promise the following month it will be reduced, just to have it get upcharged again. The 611 people are unhelpful and unwilling to fix the issue till you pay the extra 13 plus added without permission or to your knowledge.

They are the worst cell phone company to even deal with, can't get help through customer service unless you have hours to wait on hold, if you're able to get through you can't understand who you're talking to. Their service doesn't work in rural areas 97% of the time. Why should I have to drive 30 minutes to a store to get help with a billing discrepancy because the store can't help you over the phone, the stupidest thing I have ever heard of. Looking for another provider that has better customer service skills. They are a complete waste of my time.

I HATE THESE PEOPLE!!!! They put in fiber and now completely ignore no soliciting signs at the neighborhood entrance, in my yard, and on my door, and I will absolutely never use them!!!!

We came to T-Mobile via UScellular and I miss US Cellular!! This was one of the worst buyouts the government has allowed. US. Cellular customers are getting the short end of the stick with when it comes to the services offered compared to the services we received. We had unlimited data with US Cellular and now our data is capped.

T-Mobile sucks!!! And that is being kind...Especially the customer service...It took me exactly 2 days to reach them concerning my issue and then it took another hour and 37 minutes to get someone on the phone and they still couldn't fix my issue. Then it took 3 days to transfer my number to another carrier. They suck!!!!

This is my second review because I forgot something in my last one, again I would give them a negative review if I could. They promised how great the satellite Internet would be. Well, when I got home and turned off my Spectrum Wi-Fi because we got rid of it because of all the promises T-Mobile made to us pretty much all lies, said that the Wi-Fi 5G would be as fast as Spectrum Wi-Fi. Well, the satellite sucks and we went back to Spectrum. All we have is Internet now, and we watch TV that way. All the billing that they did is horrible. They owe us a rebate, and we only got one of them that we were supposed to get two rebates to pay off both of our phones, and we sent our phones in at the same time and they sent us one rebate and never sent us the second one they owed us and now Spectrum is calling us and asking for money to pay off the phones.

Do you want to know why customers are leaving T-Mobile? It's because they cannot properly handle their charges. I signed up for T-Mobile internet when I had cell service and decided to cancel my services and switch to Spectrum. While I had T-Mobile internet, my internet box stopped working one day out of the blue. They could not give me a reason and suggested it was a storm but the weather was clear. I returned the box to a T-Mobile store, then continued to have service with them for an additional few months afterward.

I have nothing but great things to say about employee Jay ID #**. I have been trying to resolve this issue for a month, but he went above and beyond to help me. He had patience and understood my frustration. He was kind and attentive and asked all the right questions. I'm still on the phone on hold as I write this because he is going that extra mile to solve my issue and he is getting it done. It's been a while since I have had excellent 5 ⭐ customer service assistance like this. He deserves a promotion. If all the customer service agents were like him, we really would live in a better world. Hands down the best. Thank you Jay!!!! I pray you are blessed with all the good in this world in abundance. Thank you!!!

Sadly has fallen greatly in customer service quality. From day one issues. Internet on off. Towers fail consistently. Tech support non existent. Wait times for a human very long and then when you get one helpless. Welcome to AI....ha ha ha ha.

Tmobile billing is the worst of the worst!! I have had their wireless internet as well as cell phone service. I continuously was on the phone with tech-support regarding the INTERNET service and billing. They double billed, add $10 late fees in error, and with the cell they billed every 3 weeks with a $10 charge by 31 days, refuse to close accounts unless you go to a tmobile store, Between tech support and billing they should have recognized my account on site. Then after them telling my equipment wasn’t returned, I provided tracking, they then said the equipment was damaged. I asked for proof, they sent me a picture of a corner of a box with a dent. No modem number showing or anything and yes it wound up on my credit report.

I had US Cellular for years and very seldomly had problems with service. I have spent 11 hours in store trying to get 5 phone switched over and still having problems. I have not received my last rebate from T mobile. I am 4 months into this service agreement with a company that supposedly customer based. My experience so has not been ideal from the customer service. Here I wait again to get assistance. I lose calls more than ever. Tried many times to get this handled and still no follow up on. I have talked to many people about this and they have had the same results.

We had a mishap with our service last night and we had to wait until this morning to get a hold of customer support. Tim S was the lucky candidate today to deal with my chat inquiries and not so great attitude. I wasn't happy when I called, but Tim got in the line, was super patient and understanding of my frustrations. Receiving such great customer service from a caring, knowledgeable customer service rep changed my mood immediately! We need more Tim S. in the world. He was professional, helpful and empathetic. He deserves all the kudos! Congratulations T-Mobile, you've got yourselves a rockstar! 5 stars!!

I would just like to recognize your staff member Harif at store number 2u75 in Madison Wi. He was incredibly helpful with getting my new phone upgrade. He was very patient and answered all my questions. With the change from Uscellular to T-mobile I saw many customers in the store that were not happy with service, their bill or whatever other issue that they were having with their phone and were taking out their frustration on the staff. Harif and from what I saw the other staff were as helpful and courteous with every customer during a difficult time for some of us. Harif again great job and thanks. Greg M

T-mobile service is the worst service. Always out.

I wish I could give zero stars. T-Mobile has become a company that seems more focused on increasing profits than keeping its promises to loyal customers. After many years on the same plan, they changed it without my consent and increased my monthly bill by $10. My experience with customer service has been just as disappointing. Instead of resolving the issue, I felt like my concerns were ignored. As a long-time customer, I expected much better treatment. If I had a better alternative, I would switch today. I'm currently looking for another provider, and if Starlink ever becomes more affordable, I think many frustrated T-Mobile customers would seriously consider leaving as well. Very disappointing experience.

We cancelled our service with T-Mobile. We had to go into the store to verify our identities and spent 3 hours on the phone to cancel the lines. The gentleman working there refused to cancel them or even call the RSL line. Finally we got them canceled by talking to RSL ourselves. That was June 14. As of August 1st, we were charged once again by T-Mobile. They did not actually cancel our watches. Only our lines. After calling customer service, they said they could do nothing to help us and would receive a call back in 24 hours from another department. That call never came. They are still taking money out of my account. BBB will be contacted. Do not get T-Mobile.

Tmobile has zero customer service. Won't answer the phones, lie to you over text, don't do shit. Worthless company. Switching to Verizon

Had an amazing experience with Zo at the local branch we have North of Houston. We initially were going in to switch our internet service from AT&T because they don't service our new home. We ended up switching our phones and internet completely- Partly because of the amazing deals and mainly because Zo took such great care of us and our needs. He explained everything clearly and made the process incredibly easy. He and the manager even stayed late a whole HOUR after close to get us situated since we were in the process of moving. AMAZING service.

Do not use T-Mobile if you value your sanity. No customer service beyond out of country call center who ONLY follows a manual procedure and can't think outside of what is written. Not every problem is in the book. A lost/stolen phone from fully disabled veteran while in the hospital and they refuse to lock the Sim after hours and numerous calls back and forth scanning in id and selfie for verification and told he has a hat and it's sideways. We'll I told you he won't look the same after 2 weeks on vent, tubes, etc in hospital and like you don't have the technology to turn a photo sideways. Seriously unhelpful. I will NEVER use t-mobile and will tell everyone who will listen.

I would give T-Mobile a zero-star review if that were an option. My relative’s flip phone was having serious issues with static, making it nearly impossible to hear the person on the other end. She went to a T-Mobile store for help purchasing a replacement phone, but they had no flip phones in stock and directed her to call Customer Care.

Billing Surprises: Unexpected rate hikes, extra charges added without clear consent, and unexpected fees after canceling service. Customer Support: Long phone hold times, automated phone trees that make reaching a human difficult, and conflicting information given by different agents. In-Store Sales Tactics: Adding unauthorized phone lines or extra features to accounts during in-person visits.

Ever since you switched me to Tmobile, I keep losing service. I’m going to be looking for a new carrier!

My name is Theresa ** and I have to compliment on the excellent customer service of Sean who came in and is his last day. He was professional and detail oriented, helped to make my transfer accurate and complete and very knowledgeable and ethical. Please help him advance. The other day I was with Nasarin and Kevin and they are such diplomatic and great tact with a handful of difficult situations yet still maintain a professional and friendly demeanor. Please help them advance and support the store as needed. I was helped by Josh before and appreciated his diplomacy and patience. When I could not understand the concepts he would try to explain them in a different manner. All in all a great team of people and a pleasure.

When using the chat when a person finally joins the conversation, they don’t respond. When calling, I was told it would be 15 minutes. After 30 I hung up. When offered a callback when an agent is available, it doesn’t accept my request. I’ve been a customer for over a decade and can’t seem to get any help. They switch plans then notify you that they’ve done so with a price increase. Before all of this, I was 100% satisfied.

I have been T-mobile for so long. What I noticed that there are always increase in monthly bill. Even I spoke with customer service and supervisor which they promised the bill won’t get higher starting next month. But still bills go higher. Customer service is very very bad. They don’t provide service what they promised for. I have been going this problem every month. I returned my routers and still get charged for those lines which I already cancelled. Very bad service.

I have been a Sprint/T-Mobile customer for more than 22 years, and this has been the worst customer service experience I have ever had. At the recommendation of a T-Mobile representative, I submitted my Samsung Galaxy Z Flip for a warranty repair and paid the required $100 fee. Later, I discovered that the warranty department determined the issue was not covered. Without notifying me beforehand, T-Mobile added approximately $975 in charges (including taxes) to my account.

They are a fraud. They say if you add a friend they will give you money. My friend sent me the link. It didn't work so she sent it to me again. It didn't work. She tried it one more time so we went to the store. The manager was amazing. They are truly lucky to have him. He couldn't get it to work either. He called them. They told him to do what we had already done 4 x. So now they kept transferring the manager calls to someone else 8x so we were fed up. One of them said for me to switch it and my friend would still get the credit. So we did and they told us to come back the next day. We did. Long story short they then said that because I had already switched it was now too late. It's not about the credit but the trickery. False advertisement. They lied. They kept is chasing our tails avoiding helping us in the phone even the manager at the store. So since they are this shady I'm going back to my last carrier.

They are liars and bait and switch people. Worst carrier today.

When I purchased the phone I inquired that my phone stayed free. Decided to pay the rest of the phone, and I told the sales person I did not want to be locked with T mobile. He told me that I was free. But it was not true. Now I miss a lot of phone calls and they don't want to resolve the issue.

Over 12 years of customer multi family account/ contract. We rarely go for upgrades as we are practical people. Not into the latest gadget or trend. My husband's phone is a bit old tech despite having it for barely 2 years. We are up for trade-in or upgrades for all our lines. The only reason my husband needs a trade in / upgrades is due to his phone having some malfunction defect. It is actually swelling! So T-Mobile refuses to trade/ upgrade due to the condition. BUT the old tech the phone will not be recycled; it will be garbage even if it was in great condition, it's OLD TECH.

T-mobile customer service to end call - lying and giving false pricing - t-mobile lost their integrity and honesty - victim of fraud by t-mobile customer care rep - price increase ridiculous and unrealistic hike.

I returned a Motorola Razr+ 2025. It was paid in full. They gave me $93.92 in a refund when I’m owed $671.43. They give you a hard time about getting your money back when your device is paid in full. I plan on consulting with my attorney to get my money back and possibly going to my local news station to tell them my experience with T-Mobile.

They are 1G at best. They are liars. Most apps don't work properly in Baltimore because of the slow speeds. Way below 5G. More like 1G.

I switched from Directv to Tmobile to get a better price. I was quoted $35 fee. They cut off my service because of a supposed $300 bill. They scammed me. NEVER do business with them!

T Mobile is not a good phone company. I have been a customer for over 10 years, but really with Sprint before the takeover, they have gotten too big to care about their customers. I was promised a 10.00 discount on my bill for 6 months for being a loyal customer. I have called them the last 4 months asking when I get the discount because each month I get billed in full. Today I was told by their representative Amy, that I received a loyalty discount a few years back, a customer only gets that loyalty discount once in a lifetime, I don't have a right to a customer loyalty discount again. I do owe 125.00 on a phone I got almost 2 years ago, so I will pay that off and find a company that appreciates their customers. Good Bye T Mobile. What they are pushing is their Home WiFi, well after this I recommend for every one to stay away from this company.

I said, really, for 3 months they have been updating the cell towers? How much longer until I have stable internet? He didn't have a time frame.

Company is greedy and sucks. They will get what's coming to them!!!

Sell reps are crooks, they're based off commission. Tell you one thing, charge you another. You call in, spend 15 hours on the phone for days constantly having to call back. Get hung up on giving the runaround. Miscreate accounts, have to go to corporate stores to rectify accounts. Then never see what corporate stores representative signed you up for. They just do it and you're supposed to live with it. Took 2 months to get signed in to the T-Life app to even figure out with representatives how screwed you are. Then the beat All you're told you don't get to upgrade from your junk phone. You just got from them, they'll credit you forty dollars, for the phone and you can pay for a new one and start a new twenty four month contract.

They normally say don’t believe people in the comments because of rage bait but honestly they’re horrible. I really regret dealing with T-Mobile.

I switched to T-Mobile in January 2027 because of the promotion for the Pixel 9 Pro. While I was signing up over the phone, the customer service representative told me I would also receive a free pair of earbuds. When I received my first bill, I was charged for both the phone and the earbuds. I called T-Mobile and explained the issue. After spending about an hour on the phone trying to get the promotion honored, I was finally assured that it would be.

Jase at T-Mobile in Costco in Murfreesboro, Tn is the most knowledgeable and reliable customer service representative. I was given his number if, I had any questions and he has always answered my questions and helped. My price rate is cut in half with T-Mobile. Verizon was ripping me off. He was very kind and respectful and goes the extra mile to help …

I've was a US Cellular customer for 28 years. T-Mobile took over and I changed SIM cards, spent hours on the phone upgrading and still keep getting service disruption warnings! So no worries, when I lose service from T-Mobile, I will find my next LONG TERM cellular service provider! Thank you for the warning! ⚠️

Had an updating problem with my iPhone 16 and after spending a couple hours online I stopped at the Brookings location. After a few minutes of analyzing the problem, it was solved. Thanks to the two Jacks!

Extremely frustrating customer service experience. I specifically requested a prepaid plan without ongoing automatic renewal, yet I was charged for two additional months after leaving the United States. The SIM card was kept in a drawer, and the line was not being used. When I inserted the SIM only to access my account and cancel the service, I could not even receive T-Mobile’s verification code. This left me unable to log in and cancel the line myself. The most recent prepaid renewal had been charged only two days earlier, and I had not used the service at all during that billing period, yet they still refused to refund it. It took a very long chat, multiple explanations, and repeated requests just to cancel the line and prevent further charges.

First, when we switched from Cricket, they were awesome with internet and phone service; now we have dropped calls and shoddy internet service, meaning unable to watch anything from start to finish in one sitting. As for the phone calls too many dropped calls for the price we are paying. Deliver what you promised is what we need. Otherwise, you are just like every other fly-by-night! Fix please.

The T-Mobile transition from US Cellular has been THE WORST. We were loyal customers for 30 years with US Cellular and NEVER had an issue….The switch has left us with no reception in our house, repeated dropped calls, 1 phone they won’t unlock (but 4 others on our plan are unlocked). We paid $1400 to pay off the phones they required you to finance with them …. And now 10 calls and 4 visits to the retail store later only to be told they can’t help because we did not remain with T-Mobile for 40 days before we left them…

The Representatives hang up on you instead of helping you resolve a problem. I've been trying to resolve a problem with my bill for 7 hours. I would never recommend T-Mobile.

I HATE T-MOBILE SO MUCH! The company needs to buy more towers so that everyone can have more bars, the customer service representatives on the phone barely understand English and they struggle to speak it also! There is always a language barrier! I can’t wait to run away far away from T-Mobile! The service is horrible! Very expensive! And the people are airheads.

Concern About Legacy Account Changes. I am writing to express my frustration with T-Mobile’s decision to retire my account after almost 30 years of loyal service. This change makes longtime customers like me feel overlooked and undervalued. T-Mobile continues to invest heavily in attracting new customers through switcher promotions, free phones, and aggressive pricing. At the same time, many existing customers—especially those on legacy plans—are being moved to newer plans that may cost more. This creates the impression that new customers are valued more than loyal customers who have supported the company for years.

Used to be a customer of US Cellular and the customer service was excellent. Since US Cellular merged with TMobile the customer service has been terrible, waits of over an hour to speak to a human to no avail. Seriously considering switching to another carrier

Worst experience with a cellular provider I have ever had. Switched from AT&T to T Mobile just to switch back to AT&T for being treated unfairly and taken advantage off. As of right now my paid off phone is locked by them and they won’t unlock it. Keep in mind the phone is fully paid off. I wouldn’t recommend t mobile to anyone at all. I have tried to get in touch with them but they just keep hanging up on me and won’t let me speak to a supervisor

​"Beware of T-Mobile's phone payoff and porting promotions. Five months ago, I switched to T-Mobile under an explicit agreement that they would pay off my existing device balances with AT&T and port my numbers. I provided all balance info, but T-Mobile failed to coordinate the release with AT&T. ​As a result, my numbers were never ported and my phones were never unlocked. For 5 months, I’ve been paying AT&T to keep my active service while T-Mobile has continuously billed me $281.84/month for completely non-functional lines—totalling $1,409.20 in unearned charges. After endless dropped calls, hours on hold, and broken promises of call-backs, their only solution was for me to pay off the phones out-of-pocket for a 'possible' reimbursement or cancel and owe $1,000+ in device fees. A formal demand letter and FCC/FTC complaints have been filed."

I am very unhappy with T Mobile for what I am paying per month I am not getting basic things that should come automatically. I should have access to visual voicemail. I have spent several hours on the phone with T Mobile and also went to the local store. I haven't gotten anywhere. I still have no visual voicemail. The last call the people basically said I should have it and they don't know why I don't. Like it is somehow my fault.

My husband is a Hernando County firefighter and our family switched to T-Mobile in December at the Broad Street store in Brooksville. We were promised a first responder family plan with three lines, three free phones, no trade-in, and a monthly bill of about $140. That promise has never been honored. Instead, our bills have reached nearly $400. T-Mobile later told us the salesperson set up our account incorrectly—placing us on three separate first responder plans and charging us for phones we were told were free.

Horrible phone company with horrible coverage 20 miles from major city. The customer service is even worse. I can't leave fast enough.

Worst phone on the planet. They suck.... So many BAD REVIEWS. BEWARE BEWARE BEWARE BEWARE. So much spam calls. Trash this shithole co....

My cell phone is not charging. I went to T-Mobile store in Branford CT. They told to call 611 for help. I was put on hold with music for 145 minutes. No answer at the office of communication commission or the state attorney should get involved on these matters.

Since switching from US Cellular was a big mistake. Billing is difficult. The phone and tv is buffering more. I dont recommend this service. I am highly disappointed.

Always keep your receipts because they will pull a fast one on you. You can pay your monthly bill and they'll cut it off and tell you you never paid and if you don't have a receipt you can't prove it! They are scam artists.

I ordered service for my new home that’s not finished build yet. I received a bill for $82.00 and they are charging me for something that I have never used plus they activated without my permission.

A manager added a line to our account without our consent. The reason was for the commission and I was given an A17 for free but wasn't told that I was understanding that I was being given a big discount because I only paid $21.50. So pay for se attention to what is going on with the T-Mobile plan and agent you're working with.

If you're looking for a cellphone company skip T-Mobile. They're the worst of all of them. I hate T-Mobile.

T-Mobile's customer service line has never been competent to help me figure out why my cell phone number gets disconnected when I call a specific phone number. I've tried to get T-Mobile help at least 1/2 dozen times and they just don't know what to do. Even after I've turned off the phone, turned it back on, etc., etc. They still ask me to do that many times during a call. It's not bad customer service, it's equal to NO customer service. July 27, 2026, the cell phone time showed that it was 2:11 p.m. It was actually 4:11 p.m. At the real time of 1:54 p.m., the cell phone was functioning normally. No idea what happened. I changed the time manually on the phone and noticed that the phone said "no service."

Since we were switched over. There has been nothing but problems. The Augusta store has the most rudest staff ever. Staffs family come first there. I decided to go to Sam's club, that's where I found Shawn he was able to fix a problem I was told by Augusta it would have to be reset and discussed my phone plan, and trades. Shawn was kind he took the time to get my problem that I have been trying to get fixed since you folks took over US cellular. If you want to keep customers I suggest you clean house in you Augusta and Waterville stores. When I tried to explain the importance of my phone working due to I have cancer and need to have my phone. I was informed that her mom is a nurse and she needs her phone fixed. If you are in there to make a purchase they care then. If I should decide to stay with this company I will go to Sam's and make my new phone purchase with him.

Worst service I have ever had. Zero service on the West Coast. DO NOT BUY.

We have been customers with US Cellular for well over 20 years because the network didn’t drop calls, covered everywhere, and was reliable. The join with T-Mobile has resulted in the inability to make calls in our own home, random loss of signal in urban areas, and the inability to reliably monitor cellular powered medical devices of family members so they don’t die. If T-Mobile is choosing to emphasize the “liability” in reliability then mission accomplished.

Started with T-Mobile in 2012 before they had in a lot of places, I live in Louisville KY, they had 4g there. I work in Indiana. Only had 2g at the time, were ** with their 2 year contracts at the time, got out of it at the time when my contract canceled, I rejoined a year ago bringing my own phone. I was attracted to the idea of Starlink satellite technology, paid 111 a month for it, have not been able to pay bill online or over T-Life app, cannot get anyone on line or over customer service line which is 18009378997, I admit I have been late with payments a few times, have sent me to collections twice now, I'm going to end my service and never go back to T-Mobile again. Do yourself a favor and stay away from T-Mobile, go with another carrier. They have Terrible customer service, online, on phone and in retail stores.

I had great service until they got greedy and decided to move my into another plan and charge more... Now the plan calls for additional equipment I didn't need before and don't have room for now and it's causing all kinds of trouble for my speed.

So, I just recently switched over from Metro PCCS a company that I had been faithfully for many years and never cause me any trouble. For whatever reason I decided go with T Mobile, big mistake! This will be my second month into this deal and I am already having all sorts of issues with billing and drop calls, no data etc.... At this point I've already spoken with representatives from the company with my concerns on several occasions however nothing has been fix. I got tricked into free phone scam with t mobile. Also don't be late with your payment. You'll get a 10 fee punishment, this is absolutely absurd. The representatives are trained to pacify customer with false promises just to keep you going, I'm so disappointed that I am going to try and let as many people as possible about my experience with t mobile, I should have stayed with my previous carriers, I'm looking forward to canceling at all costs

T mobile has truly been the worst experience I have ever had in my life. The first eighteen months of my two year contract. I spent two hours every month on the phone. Because my bill was fifty dollars more than promised. Every time I was promised, the issue was fixed. And would not happen again, but yet, for eighteen straight months. I had to call spending two hours every month. Topping that I always had connection issues that would require new phones or costly maintenance. Every few months, the phones would say, not registered on any network. You can only make emergency calls. That has been a repeated ongoing problem 42 plus years.

Promised a promotion after switching 3 lines from ATT.

Worst customer service. After 20 years with T-Mobile since they took over VoiceStream. Cancel the service without final bill.

T mobile work in area made big mess in from my house. They left empty bottle and scratched my sidewalk. Had truck run over my grass. They threw 4 pieces of sod. They did not fixed my grass and sidewalk was left dirty and scratched up. Few days later another truck with trailer on my grass. He said I don't own the Easmin. Like shut let mess your grass and break your sidewalk. Will never use T-Mobile and tell my friends and family.

They don't stand behind their warranty for the phone. I have paid over $170 dollars for a phone that does nothing but restart on its self and I took it back to the T Mobile store and they refused to replace the phone with a new one and now it's passed the 14 day return policy and they still refuse to exchange the phone so now I have to return the phone to Samsung at my expense to get the phone fixed or replaced. T-Mobile is not worth having any phone service with so beware of and I hope you choose another phone carrier to do business with.

Let me start off by saying how disappointed I am with US Cellular, selling out their loyal customers to an inept company like T-Mobile. I am referring to the lack of cell tower service, drop calls, low battery life on my phone, overcharging, constant text messages to pay a bill that has already been paid, text messages to update your apps (only to be told you need more storage) or you need to upgrade your phone for better service. The quality of communication is interrupted with feedback and “poor internet service” warning sign popping up. Could the reason why we never received a notice from US Cellular regarding the transfer is because they and T-Mobile are together? Either way, this matter needs to be addressed.

I went to 1 of their stores to get help. Why did they increase my bill? When I was supposed to be on a 2-year lock, told me a bunch of mumbo jumbo, and when I came home, I couldn't get back on my YouTube account. I got kicked out for not being a senior citizen. I do have a little bit of hard time, figuring out today's internet and stuff. Went on the park for 2 and a half hours, and the only thing that happened is they hung up at 12 midnight. What kind of service is that that T Life is nothing but sucks.

I have been a customer with US Cellular for over 20 years. Always excellent cell service, I actually live 2miles from cell tower. After T-Mobile took over have nothing but problems with service. Constantly dropping calls, during calls, half the time the other person sounds like worbled voice and I can’t even understand them. My phone battery is constantly running down due to constant search for service. Most of the time I have 2 bars max!! Mostly 1. My phone totally freezes up and I have to shut down and leave for 5 minutes or so. Very very disappointed with company and their customer support is of no help and rude! I will probably end up switching in order to receive better cell service and customer support.

Bill is higher than you ask for a payment arrangement: they tell you your lines have to shut down before they give you one so they can charge per line, and I know T-Mobile won't respond because they know they are cons and they make false advertising. I can't wait till they are in court again.

Been with T-Mobile for 21 years. They went from a cool, loyal, customer first company to a toxic, dishonest, greed‑soaked corporation reading off a script. The whole “Un‑carrier, no price increases” thing clearly lasted only as long as they needed to reel in enough customers. Then the switch flipped to “we don’t give a F about you, just pay us or get out.” So we’re getting out. All three of our lines are leaving permanently. It’s astonishing how fast a company can go from an industry rebel to shameless cash grab. Truly disgraceful. Shame on you T-Mobile.

Extremely unethical Billing practices. Lack of transparency with their billing. Also extremely unprofessional and discourteous customer service at three different locations in San Diego. I’ve had much better service and transparency, as well as fair billing with Verizon and Spectrum.

Try contacting customer service, if they answer the phone in a half hour you are lucky. Then to cover a problem can take more than another 30 min. When I traveled to Omaha Nebraska I ran out of high speed data in less than a day and images from web pages wouldn't load. My phone was so slow using regular (unlimited) data speed that my phone was essentially bricked... They required me to buy more unlimited data speed before my phone worked again.

A whole bunch of swindlers. I order a replacement phone today at 1:30 just after paying my bill, money for bill is accepted instantly, money for replacement or new phone is taken instantly, somehow it takes 3 hours for them to grab a box AKA my phone from the back and tell me that it's ready. Ironically enough it's just 28 minutes before they close early for the night. Yes this may be perfectly normal except the fact that I have to work out of town for the next week. Now I may not even be able to get my phone that's already paid for!

We were USCellular customers for years and completely satisfied with the service. Then the transition with T-mobile happened. The customer service is the pits - these people have no idea what they are doing. One person will tell us we have to do one thing, and when we do what they told us to do the other person will tell us something else. And the internet connections are unreliable. You never know if you'll have a connection or not. So we got internet from another company and tried canceling t-mobile internet... Well, we were not told to save the PIN# they sent to set up the internet initially... We were not told we would need it. Guess what, WE NEED THE PIN TO CANCEL! In short it has been 1 thing after another with them. The frustration is Real!

Today I had issues with my phone---They told me my SIM card was burnt and after trying to replace it---It would not work. I was working with Luckee and she was wonderful. She got me set up with a new phone and offer me some other items which I told her I would think about. But I had my phone since 2021 and I have shopping for a new phone it just has always been a horrible experience--but not with Luckee. Thank you Luckee. I really appreciate all you did---You went above and beyond.

Like this will ever see the light of day. They told me plainly last month when they had to correct it that my Personal Hotspot data would never slow down. I couldn't have been more clear about that, and was assured it would never slow down (assured the 2nd time). Now I find out it does indeed slow down at 250GB. Also, who is the moron in charge of the payment processes? What a pain in the ass that is. You tell the idiot AI that you want to make a payment right now, and you have to listen to the most efficient place to do it is right here or on the app. I'm right here right now ready to make the payment. How about just doing it? Takes way too long and I don't need another app.

After years of service with T-Mobile, our program "ended" and T-Mobile raised our rates. Naturally we started looking around and went with a less expensive provider (same service). We didn't realize we were two days into the new billing cycle until T-Mobile billed us for the entire month. Spoke with customer service who informed us its their policy to bill for the ENTIRE MONTH regardless of how long we used their service (2 days). DO BETTER T-MOBILE!! WHAT A RIP-OFF.

No service since T-Mobile took over US Cellular. Hate this company. Rude service. Can they get any worse? Do you plan on getting service to Mendocino County or do I need to switch companies?

Today I talked to an amazing man named Jay on the phone for T-Mobile sales. I was asking about switching to T-Mobile and he was so knowledgeable and understanding of what I needed. I gave him my situation and he provided me amazing options. He was not pushy at all as a sales representative and was EXTREMELY helpful. I wish I could give him the commission when I switch to T-Mobile. He also had a very polite and curious tone when asking questions and explaining the plans. AMAZING REP, ASK FOR JAY!

I'd been a customer of T-Mobile for 8 years. Finally their never ending price increases became too much. I went to their store and cancelled the account, paid all open balances and was told I was good to go. Today I was contacted by a collection agency and told that I owed $93. This is 33 days after cancelling. I never received a bill, they'd cut access to the t-life app and they'd made no effort to contact me. Talked to the collection agent and they had no idea what the charge was for, oh and by the way there was a $25 late fee on top. Lousy way to do business. I used to tell people that T-Mobile was a good option. Now I'll tell everyone I meet that there are many options out there and to use anyone else but T-Mobile.

I was a customer with T-Mobile for over 12 years. It is very sad how they treat their loyal customers. I decided to switch carriers, it took over 2 hours just to disconnect my services. Then I receive a bill that said it was past due.... as I am looking at this bill it is for a full month.... Since leaving T-Mobile I never got a simple text, email or call stating I still owed them. I got on the phone talk to customer service & the guy said I had a pro rated amount due. I said ok how much. I paid it. He said I owed nothing else.. A few weeks go by and I get my mail & guess what I see.... yes another bill. They gave excuses, I paid them what they said I owed... I AM DONE WITH THEM...** ....T-Mobile.

T-Mobile: I have been with them for a long time. Now they're trying to charge me 8.00 00 dollars for a phone that I turn in and they claim they never received it. I have a receipt from UPS saying it was delivered so they are saying I owe it. No I don't. If you deal with them watch with your bill. I always pay my bills on time. Then they sent me a text saying they were taking it out my checking account. I only pay with my card. I never gave them my checking account and my bank card so if they do this, it's fraud! They are trying to say I'm paying for the phone that got lost. I don't owe them. It isn't my fault. I followed directions so I'm asking for help please because I took it to UPS.

No stars. T-Mobile in the past had been great for my family's needs. Now it feels like a gang of blame passers. If you're not on hold for over 30 mins for an answered phone call, it's not the right department. Please hold again. Smh. T-Mobile, y'all slipped.

I have been trying to switch my carrier from AT&T to T-Mobile since April, but in July the process is still not resolved. T-Mobile representative named Alexis told me things that were completely contrary to reality: she claimed the first month's bill would be $210 and would drop to $180 for subsequent months with no hidden fees, and that I would get an iPad for free (paying only the tax). In reality, this was all a fabrication; I ended up being charged an extra $50/month for the iPad and $34.59 for internet equipment, bringing my monthly total to $495.20. When I tried to contact Alexis, she stopped answering and completely disappeared.

I had a very disappointing experience at the T-Mobile store in the Shasta Mall. The customer service I received from an employee named Sam was rude, disrespectful, and unhelpful. I am 60 years old, and this was one of the worst customer service experiences I have ever had. Rather than listening to my concerns or trying to assist me, Sam was dismissive and unprofessional, which made the entire visit frustrating. Customers deserve to be treated with courtesy and respect, even when problems arise. Unfortunately, that was not my experience at this location. I hope management addresses these issues and provides better customer service training so future customers have a more positive experience.

Worst customer service!!! After 5 years as a T-Mobile client I will never recommend this company to anyone! After cancelling all our phone services and home internet they billed us a month later. When I called customer service they magically had no trace of me calling to cancel although I turned in the equipment and they acknowledged they received it the very same day! Absolute trash!

I’ve been with T-Mobile for many years and have always been satisfied, but recently the service has been consistently poor. Calls drop, data speeds are unreliable, and all of my lines have experienced weak connections. When I reached out for help, I was told that if I wanted a better 5G experience, I would need to pay for a more expensive plan. Customers shouldn’t have to upgrade just to receive the level of service they’re already paying for. I hope T-Mobile takes these concerns seriously and improves both its network and customer support.

I have been a customer for 12 years with this provider, and they finally took the last straw. I traded in a device and they said they didn't get it in time, though it was traded in at the local corporate store. On top of that, they won't send back the device since it's already in their warehouse. So not only did they not give me the promotion that was supposed to be applied to my account, they stole a device. To top it off, and the nail in their coffin is how do you get a late fee when auto pay is in effect? The customer service is immaculate, but the company itself is scum and scams. I would rather deal with AT&T's horrendous customer service and not have them bs around with my money. I will be going back to Verizon, or AT&T. A crackhead with your bank card is more trustworthy than them.🤷🏻‍♂️

I opened, and pay for, my son's account. In T-Mobile's view, I am inconsequential and they don't feel they need to share any information with me. They don't send me statements and recently stopped sending me billing information (my son doesn't get this information either). They won't let me open an online account so I can access billing information or set up direct debit payment. This company has become too large, and its internal systems and processes are so screwed up (I once consulted for them), that they cannot make good business decisions. Read the reviews and stay away. You can get better customer service, and lower pricing, elsewhere.

They raised my monthly price by 50.00. No reason. On military plan. This is how they do veterans. Been on hold for 52 minutes. St the Orland Park corporate store. They act like they could care less. They told me to go to Verizon.

Spent nearly 4 hours trying to get to customer service to find out why my existing phone bill went up by $6 per (6) lines because my military discount was discontinued, Netflix was added, and Prime was added to my billing that I never ordered. Worst company in the USA and they need to be investigated for fraud by the federal gov't asap and people need to be going to prison in this company asap.

If I didn't owe money on my phones I would quite T-mobile right away. Where do I begin? Every experience has taken hours of my time. In the last year I could calculate about 50 hours being on the phone with T-mobile customer service. It started when I wanted to upgrade my phones. I upgraded and none were sent. Then I called spent hours on the phone. They assured me they were sending both phones but only one got sent. Then I called and spent hours on the phone again and they assured me the second phone was being sent. That didn't come when they said it would either. Then I got their internet service. It sucked so I upgraded to a different tower. All was good.

Unfortunately I was tossed into T-Mobile by way of a merger. To be honest, I've disliked T-Mobile since the very start. The customer service is horrible. Most customer service reps are predators out to get more money out of you. They will straight out lie and tell you whatever to get the sell. And almost every time you call to complain, there is no resolution that favors the consumer. Also if by chance they tell you they will investigate the situation and get back to you, WARNING ⚠️If there is a timeframe attached, DO NOT RELY ON THEM!!! You will CERTAINLY miss out on the time frame and You lose. At this point it's like being with an abuser not knowing how/when to leave.

Pricing is decent and where most current cellular phone companies should be, but their idea of coverage is that if you get a signal, no matter how weak, you're covered. Their own store in Hayden, Idaho doesn't even have good signal, in fact, the whole center of town is almost a black hole for coverage. Their ads are deceiving.

HORRIBLE CUSTOMER SERVICE! Absolutely horrible! Difficult to reach. Constantly put on hold. Long wait times- over an hour with just the simplest questions! Reps have no clue how to do their jobs! Very frustrating! Overcharging and taking advantage of seniors with bogus “rate plan switches that default to highest tier and no email, alert, or text given to choose a different plan! Constantly overcharging and with no explanation or willingness to correct THEIR CONSTANT MISTAKES!!!

I had one of the most disappointing travel experiences I've ever had using T-Mobile Travel (powered by Arrivia). On June 25, I booked and prepaid $211.41 for a one-night stay at Graduate by Hilton Annapolis to celebrate my birthday with my husband. Our reservation was confirmed. On July 18, after driving 5 hours to Annapolis, the hotel informed us that our reservation had been canceled five days earlier (July 13) due to "suspected fraud."

I have been with you guys for some time. Every time I try to login in my account to manage my account I have nothing but problems. I went to T-Mobile store to upgrade my Internet. I was supposed to get a speed box with it, but never got it. I think you guys are garbage if my phone was paid off, I would go somewhere else. I’m 60 years old and you guys want me to pay $150 for an Internet in the phone, a joke when you have a 55 and older on your commercials, for cheaper. I think you guys are all just scammers. Have problems with my Internet constantly but yet you still want me to pay for the times I have problems. You’re a joke. You make millions and billions of dollars but you wanna customers and drain their wallet. To You guys don’t have no specials, just a joke.

Hello, good afternoon. I just wanted to let you know that T-Mobile is acting strangely with people. I was paying $300, and then they raised it to $400 for no apparent reason. They claimed I was using a huge amount of data, but the truth is I don't use that much; I just go to work—which is only ten steps from my house—so I don't really use the internet or consume that much data. It’s truly disappointing that they are ripping people off like this. Please, pay attention to this company; they are stealing from everyone—they were certainly stealing from me while I was paying my bill.

Billing discrepancies and rigidity. Go someplace else.

T-Mobile is a criminal operation and the FTC needs to stop them from buying any more companies. What happened to monopoly-laws in what’s left of this country? T-mobile charged my 74 year-old mom for 5-years on a line that was never even activated, worthless “device protection” and “Apple Care” that was no help when she actually needed it, and constantly raised her bill by switching her “plans” around. I’m sure it comes as no surprise that when I looked over her bills, discovered they’d been ripping her off, and called their customer disservice, that they were inept and insulting.

I am extremely disappointed with the customer service I recently received from T-Mobile. I called the T-Mobile Family Plan customer service line to discuss my payment date and to understand why it had been changed. During the call, I respectfully requested to speak with a supervisor several times. Unfortunately, the representative I spoke with repeatedly refused to transfer my call to a supervisor or provide any escalation assistance. What was even more concerning was that the representative ended the call and, shortly afterward, my network connection was disabled. Because I have multiple phones on this family plan, this created a significant inconvenience and concern for both me and the other users on the account.

I had fiber Optic installed June 20, 2026. Was told by tech who installed it that the wire would be buried in a week or two. Call #1 I called on July 2, 2026. T-Mobile 844-783-4237 which is posted on your website. Agents available 7days a week between 4am to 12am. I called at 6am automated system said no one available and then hung up on me. Call #2 July 5, 2026. Automated system told me it would be 21 days from installation. I waited until 3 weeks.

Absolutely terrible experience – Stay away! T-Mobile is easily one of the most horrible companies I have ever dealt with. I left them about two months ago, canceled my account, paid off every single balance I had, and transferred my service to a new company. I thought I was finally done with them. Fast forward to today—two months after closing my account—and they randomly sent me a bill for $240! It makes absolutely no sense because everything was already paid off in full when I left. Trying to get this resolved has been a nightmare because their customer service is completely horrible. If you try to call them, be prepared to wait on hold for at least 45 minutes just for someone to finally pick up the phone. Please, if you want to avoid massive headaches and being overcharged, do not go with T-Mobile. Save yourself the stress and look elsewhere.

This is simply a warning to stay away from T-Mobile! I would have to say this has been one of my worst experiences with cell phones! Very very long story but they fully took advantage of me and said it was my fault that I ended up with a new phone that I did not need! Go figure! I simply believe them when they said I didn't have any other options but to use insurance or buy a new phone so it sounds like they just needed a commission! This is the final and last straw, there has been so many problems with T-Mobile it's beyond ridiculous! And to boot the service has been horrible! And when I'd mentioned it to a friend they said oh my gosh I've been scammed in the same way My T-Mobile! They say they have customer service but I haven't experienced that at any level... So please take your business somewhere else!

Let’s start with you find yourself going into store buy a phone, get quoted a service and then you off 60 dollars per line and yeahhh let’s bundle to save 10 dollars to add home internet, 150 sounds familiar? Well they lied to me … with horrible service and continuous upcharge on my bill. The so called special plan for me turn next month to 180.00 per month. Then next month 222 per month. Always some excuse. Not to add drop calls, dead zones, service interruptions where I had no internet for days. Tried to give me 1.82 cents off ea day!🤦‍♀️I got the game. No more. I’m going prepaid. Therefore I pay 60 dollars per line And no matter what my bill will never include late fees and I still get to keep my phone number and before I do that here’s how to dispute them in every way and before you sue them contact executive office and follow these steps.

I really thought Tmobile was the one that I could count on. I been with them 9 years.. I end up getting sick and my income went down .. And they cut my phone off. Charge me $500.74. My phone to pay off is only $300 DOLLARS AND CAN NOT PAY PHONE UNLESS I PAY THE BILL THAT I DON'T OWE.. They Money hungry people like the rest of the phone companies.. I got start all over again, 9 years went down the drain. Very unhappy.

You need to have better pricing for single people. My husband passed away, they charged me the same price as a person with two lines. It's not my fault that there's only me now.

Service sucks just about everywhere I go. They raise the bill almost every month when nothing has changed. If I would have know UScellular was gonna be bought out by T-Mobile I would have chose a different company. I absolutely hate this company. Nothing but issues with them.

I had US Cellular until T-Mobile bought them up. The service at T-Mobile is awful. I've had to call their tech support and the tech guy I ended up talking to spoke broken English and didn't even know how to spell Kyocera, he actually asked me to spell it for him. No real offer to send my phone to T-Mobile for warranty repair. I ended up with an offer to go to Walmart to get a free replacement phone. He had to look up how many Walmart stores in my state work with T-Mobile. There are only four. The gal at Walmart kept me standing and waiting for her to assist me for OVER AN HOUR. I made no bones about complaining that I am disabled and can not stand for long periods of time. She "apologized" that they don't have any chairs. I had to try sitting on the floor for some relief but that did not help and I stood up again.

Customer service in T-Mobile is been the worst I ever experience among cellular carriers, over the phone and in store nobody know what they are actually doing. In the store, they sold me a phone and after I payed for it, they told me they were not going to grant the promotion I was offered at the beginning of the transaction, the guy told me it was nothing he could do for me at that point because the store was closed already and now I needed to contacted customer service over the phone to fix my transaction, then he literally kicked me and my wife out of the store.

I attempted to switch over 3 phones, from US Cellular, and after 1 hour in chat, they were unable to do so, and were unable to explain why they were unable to do so. They kept saying that they "think" the problem is with the payment, even though I have over $400 in my account, and provided them accurate information 2 times. I did not even see an authorization attempt on my account. They are using outsourced chat help, which is usually ok, but in this case they were unable to complete my simple request.

I have been with T-mobile since 2015. When I joined up my wife and I got two lines at $30 a line for a total of $60 per month. And they told me my price will never go up (all was on auto pay). Last year we added internet and I noticed the price of my phones went up $5 for the month. I called up and they said they had a small increase, but all will stay the same from here. Now I get a bill with an increase of $17 and they tell me I have no plan or contract with them and there is nothing they can do for me. When I said I want to speak to someone Higher up the chain, they said they wont give me that info. 16 years on auto pay and this is the way I am treated. They are lying to everyone about their plans. This fight has just begun.

Check your statements frequently. They gave me a “free” ipad and book tablet about 4 years ago that has cost me a fortune. I told them I really didn’t need it or want it and they assured me it was totally free. Then when I got my statement there was an additional $30.00 charge. When I called they said it was a 24 month promotion and I could not get out of it. So 30 x 24 months is $720.00. After the 24 months they continued to bill me. I called and complained to many people, many who I could not understand totally because of language barriers and they would take it off. Only it would return a few months later. Just called today because I was still being charged. Customer service people are always very nice but the whole T-mobile company is a big scam. I intend to change carriers this fall. My husband has a summer business and I want to wait until he is finished. Just awful that they could get away with it.

From the beginning T-Mobile has messed up my account - As an active and auto pay customer with NO history of payment issues for a decade - they sent a $167 bill that no one could identify where it was from to collections - mind you while I had an active account in good standing. Then I cancelled services and ported over all my numbers - EXCEPT guess what...a watch they still have active weeks later and want to charge me for though there has been zero usage on it and AFTER I cancelled all services. They need to revamp their processes and software. This is so bad and every single time it's been a nightmare.

Scammers. Bad internet. Very wrong choice. I really regret my decision.

T-Mobile is a joke. They won’t try to help resolve any issue I have. I live in The Lakes Region in NH. It’s funny how I literally live less than a mile from my house and when I’m home I have great reception. When I’m at work it’s dog shit and I keep getting the excuses if it’s the trees. And now it’s the lake that’s messing with it. They say they’ll take money off my bill yet still haven’t. I’m so unhappy with them that now when I call and try to talk to them I get the same old runaround. It’s funny that now when I call and my call drops they don’t make any attempt to call me back or to even make things right.

On June 9th, I attempted to port my entire 5-line US Cellular account to T-Mobile to take advantage of their advertised buyout promotion. T-Mobile successfully ported only 4 lines, leaving one child line behind. The 4 ported lines immediately had poor signal, requiring multiple support calls. I also faced repeated issues obtaining the promised rebates for these lines — they were denied twice before finally being approved and released on July 18, 2026. For the remaining child line, it was placed on an expensive individual plan without my knowledge, causing the bill to be double what a family plan line would cost. I was never notified of the bill, and the line was eventually suspended for non-payment.