T-Mobile Reviews

When I had service they were average across the board but after switching to Verizon I found out 6 months later I still had open lines I was being charged for that I didn't know about due to the deceptive sales used. Stay away unless you like being ripped off.

Service sucks, says 5G but will not load pages and can not complete work nor can I search anything on the internet

I have been a T-Mobile customer for over 10 years, and I'm very disappointed with the service I've been receiving recently. Customer service is extremely poor—I waited on hold for more than 30 minutes and no one answered my call. On top of that, my T-Mobile Home Internet service has been unreliable, with slow speeds and frequent connectivity issues. As a long-time loyal customer, I expected much better support and service. I hope T-Mobile improves both its customer service and internet reliability.

Good service, but horrible when there is an issue. Transfer did not go through for some reason and they sent one bill showing a credit until 8 months later stating that I owed a balance. During that time I tried calling several times and was told that I did not have an account or active lines. Was going to go back after my promo rate expires but sincerely doubting that now.

I've been a mobile customer for several years and I'm done. Customer service is horrible, they keep jacking up prices for the same shitty service and they have no clue what they are doing. I've had the same issue for the last couple years where I can't text certain numbers and they first try to claim that person blocked me which is true because it does it to my second line sometimes as well. I have a business account that they cannot keep working properly and just read their queue cards and tell you they understood your frustration. Of you understood you'd fix the issue so I don't have to keep calling and sitting on hold for hours. I will be leaving T-Mobile and I will not go to a company that pays a call center thousands of miles away so that tmobile has deniability when it comes to customer service. I would not recommend them to anyone who expects to receive the services that they pay for.

My wife and I love T-Mobile. The staff is amazing, especially Paul at the store on 53rd Street. We have been all over the U S and have service 99% of the time. Keep up the good work!!!

We had UScellular, great service out in rural areas. It was bought out by T-Mobile and they shut down towers and now our service sucks. Now I have to switch services so we get better service. Not happy. It's been very inconvenient & disruptive, especially for farmers and business owners around us.

I call my daughter and my brother-in-law answers. They have all the lines mixed up, stupid people, they have a one-star rating, how good is that? Be careful people, day 3 trying to get it straight.

This company is based on robbing hard working individuals out of their money.

TL;DR: I signed up for T-Mobile Home Internet during a $300 promotional offer, followed the instructions I was given, and never received the incentive. After multiple calls, conflicting information from representatives, a promised manual submission, and a scheduled callback that never happened, T-Mobile still refused to honor the promotion.

I've been with T-Mobile for over 10 years. The hardest thing is speaking to people and why you talking they interrupt with uh-huh huh and I understand but how can you understand if it's not happening to you. I recently purchase a new phone and gave up my old phone to upgrade, didn't know that my plan 55 essential would change. I never changed it but T-Mobile is forcing me to pay the height rate which is crazy. Every time they tell me they going to call me I never receive a call and every time they always say, "Well you've been a law customer for 5 years or 4 years" and they always say, "We going to give you a $20 credit for every $20 credit that T-Mobile supposed to give me." I shouldn't have to pay no phone bill in the next 6 months.

So, my bank account got hacked and some transactions got reversed. My bank resolved the issue and sent T-Mobile all the reversed payments back. T-Mobile claimed they never received it. My bank gave them the transaction numbers and all the information they needed to locate the funds. T-Mobile swore they never got it and wanted me to pay over 500 dollars again. Then proceeded to tell me when the money shows up, they will return my second payment. The money never showed up my bank was on a conference call with them telling them the money was there. They not only suspended my services, but they also charged me for a few months after and reported it to my credit. They would never call to follow up, nor would they release my number for me to go to another carrier. All in all, do not trust them. They will steal your money and lie about it.

You can't get anyone to pick up anymore when you need help. Spend hour or more on hold waiting to get help. I'ts really gotten old.

I have had T-Mobile for my cellphones for years. I switched to the All in Home Internet recently. I was sent the 2 boxes I need in the mail. Neither the QR code nor the live help allowed me to set it up. Even though I have an account with them, they refused to accept my address. Now they tell me I have to take the boxes physically to a store, with was what I was trying to avoid by having them mailed to me.

T-Mobile only got two stars only because when ever I do get through to talk to someone I get the job done not because they took care of it (they will blow smoke up your a$$ and give you the run arounds) but because I do not give up on calling or going to a store to getting my concerns answered and taken care of. Ever since Sprint turned over to T-Mobile I thought this maybe good but I was so wrong. T-Mobile runs how life goes, ups and downs but I don't think this time they are going to get back up this time. They now have the Internet but the cell phone service sucks some how. I now have to walk around asking "can you her me now", and not only that getting on line will take you forever to get anything done because it's always buffering or no Internet service. Not only we have to deal incompetent workers over the phone that gives you the run arounds but now the network service sucks. Use to love these guys but I not any more.

Combined my son’s individual T-Mobile account with mine. Now we have a joint account. They would not cancel my son’s individual account unless he had a pin number. He does not have a pin number and cannot find it anywhere and T-Mobile will not do anything to accommodate our wishes. My son is on disability and government service and cannot afford to pay for a phone line that he doesn’t even use. T-Mobile doesn’t seem to care about that.

I brought my mother, who is 88, to the store in Independence because her phone was making an obnoxious beeping and giving warnings. We had no idea how to fix it after trying several things like rebooting the phone. Betsabe was outstanding. She found the problems and fixed them as well as explaining how these issues arise in the first place and what not to do going forward. My mom was relieved that she did not have to learn how to use a new phone and none of her information was lost. I wish all retailers had the type of employee that you have in Betsabe.

Drop service sold me a trash phone, this is pathetic of a billion dollar company. Trash ass service. Messages will not send, dropping of data service for assistance services unreal.

When I contacted T-Mobile about switching to their service, I explained that I summered in Green Mountain, NC, and asked if there was service at my address. They assured me I would have 5G service at my house. However, arriving here, I found it to be 5G, one bar, LTE. That’s not service! That’s constant buffering. The phone works, but forget internet. What galls me is I would not have changed from Verizon, which worked very well here, had I known the truth. They also said they would cover $830 towards my new phone. Bullshit! They are charging me monthly for two years until it’s paid off. Stay far, far away from this scam company.

I called in to TMobile to find out my payoffs on my phones because I received an offer from ATT that they would pay off my phones and the service was going to be $5 more per month. Thought it was a good deal. In calling TMobile the customer rep said her supervisor wanted to talk with me. Kerry told me that TMobile didn’t want me to leave and she said she would take my phone bill with my phones down to the $255.00 a month. I said okay and ask her to confirm everything with email. She sent a generic email and didn’t include what we discussed and needless to say KERRY SUPERVISOR AT TMOBILE LIED AND WAS DISHONEST. I called back in to TMobile and talked to another supervisor and only thing he said there were not any notes to confirm and that they couldn’t do it. I can’t believe people lie for work. My values are better than that. lol

I contacted T-Mobile to inquire about internet service for my property and was extremely disappointed by the experience. When I explained that I needed to discuss the decision with my husband before moving forward, the salesperson became pushy and rude rather than respecting my request. As a consumer, I believe it's reasonable to take time to discuss a service commitment before making a decision. The interaction became so uncomfortable that the representative ultimately hung up on me. Customer service should be about helping customers make informed decisions, not pressuring them into immediate commitments. Based on this experience, I would not recommend T-Mobile's sales department and am seriously reconsidering my existing services with the company. Professionalism, courtesy, and respect for a customer's decision-making process should be standard, and unfortunately, that was not my experience.

In store great. Over the phone terrible. Hidden fees and charges are non stop. The experience itself is the worst I’ve had with a phone company.

I loved my new iPhone 15 128 gb. It worked really good but after like 10 years it will turn off by itself. I don’t know how.

They treat prepaid customers less than while we pay just as the others. When you wanna transfer your primary number they simply won’t do it. Worse customer service and service ever!

Took me FOUR hours with various customer “care” people to finally be transferred to someone who tried to help. Unfortunately, so much time had passed by then, he was unable to cancel order as requested.

So I'm happy with coverages but I recently bought a new phone online and every other online purchase has only taken 2 days to receive the new phone. I ordered in the early morning hours of the previous Wednesday. As of Saturday morning it was still in the local ups warehouse. I called customer service to see if there was anything that could be done. By the end of the call and the customer support person acting like they talked to ups to expedite my delivery and was ASSURED my package would be delivered no later than the following day.

I went into the Crystal River, FL store 935e yesterday and was greeted by ** and **. They were supper helpful in helping me with a purchase of wifi and a new phone. They took the time to explain everything and set up my phone. In a world where you need to talk to a computer all the time it was refreshing to have a live person answer my questions and walk me through the whole process of setting up my service and phone. Keep up the great work guys!!!

Even their managers and representatives are telling lies. Their 14-day Buyer's Remorse program is bullshit and a total scam! This is a garbage and filthy company that charges 5 times more for poorer quality and theft!

T Mobile does not stand behind their word! My husband passed away in January. We were paying $80/ month and received free Netflix. I called to let them know he passed and needed to cut down to 1 line. The representative told me no specials at this time and 1 line would cost $90/month! When I went off we eventually got it down to $40/month + free Netflix for being such a long standing customer. I then had Netflix cut off mid-cycle so I called them. The representative could not get Netflix working so I had to pay to get it reinstalled and they are supposed to reimburse me... I double checked that my new bill would be $40 and she said my bill showed $80!

Service is about the same as everybody else. But their app is the worst. They make as hard as possible to use it.

Bad Services and not fix the problem. I call and the service not helping at full.

T-Mobile has been down for over two weeks, specifically fiber giving Kenosha County residents all sorts of reasons as to why the service has been down. Power outages, Data centers, you name it. I was promised refunds I never received, saying they all of a sudden can't access my account. Someone I heard even said that they could go to the City of Kenosha if they wanted a refund. I just can't believe the terrible service that T-mobile is providing our community after going DOOR to DOOR to ask us to let them into our homes to give us this amazing fiber service. I would never recommend T-mobile or T-fiber to anyone in Kenosha county or any of the surrounding areas ever!! Their customer service is absolutely terrible and all they want to do is talk in loops until you hang up out of frustration for getting nowhere with them. Cancel and get your money beforehand.

We remained with T-Mobile after a representative told us they would match or beat an offer we had received from AT&T. Based on those representations, we agreed to stay and accepted new phones. Later, we discovered the phones were being financed through monthly installment payments with only partial discounts applied. This was not how we understood the offer when it was presented to us. Over the next year, my husband spent countless hours on the phone attempting to resolve the issue. We repeatedly sought clarification and a fair resolution but never received one.

I would not recommend to for any business with T-Mobile. They are ripping off people with all of sudden higher prices every time, broken deals and if you cancel and switch to another company they will ruin your credit so you better watch out with these scammers!

I was a customer for over 20 years and in the end from my view T Mobile has turned into a petty nickel and dime company using what I consider sneaky and suspicious tactics to grab more money. I was in a rate lock that they honored for years. Then in about the last few years they started charging extra fees calling them government, regulatory and federal fees. These obscure fees would increase a few dollars each month. So while my rates were fixed they found a way to increase my bill by charging regularly increasing and obscure unclear fees.

I would give zero if I could. So easy to get service, but takes an act of congress to cancel even after THEY said they were not the right service for me because my location was too far from their tower - shouldn't they have noticed that BEFORE they signed me up, took my money and then charged me for two months after figuring this out. I paid because I was tired of fighting with them, but now I can't get them to take their equipment back without a pin number that I never had to begin with. So far I am on person #5 trying to help with this. It just really shouldn't be this hard. It cracks me up to see them describe themselves as "customer obsessed". That doesn't mean what they think it means.

For four years, T-Mobile was my service carrier. I paid my bill on time, paid off all of my devices, and never had any issues with my account. In January 2026, my phone was stolen during a vehicle break-in. Despite paying for insurance for years, I was told I would have to pay an extremely high deductible that made replacing the phone unrealistic at the time. Because I needed a working phone immediately, I was forced to switch carriers. Now, five months later, I am being sent to collections for $238.00. When I contacted customer service, the representative could not even access my account to explain the charges. My devices were fully paid off, and I never received a single phone call, text message, email, or letter notifying me of any outstanding balance. Had I been informed, I would have paid the balance immediately without hesitation.

Overcharged the first 3 months and could never get a credit or refund. Customer service is horrible on the phone. No one knows what they are doing. Get a supervisor and you might get service but my phone bill was never corrected. I was also promised a gift card that never transpired either. I'm canceling my service and moving on. I did auto pay to save money so the last month I paid what I truly owed early and canceled auto pay. T mobile will probably come after me for the extra that want to get however I will never give it to them.

I have been a T-Mobile customer for 6 years. That ends today. Back in February I added a new line with a new phone that I was told was part of a promo. After a month I notice my bill had gotten unusually high. They misinformed me and now I'm stuck with a new phone I have to pay for as well as a new line. After 2 months of talking to deaf ears, After promise After promise broken, I paid for the phone in full. This only made the bill go even higher. Don't waste your money as the customer service is either misinformed, passing that on to the customer, or just tells blatant lies to get your service and money.

They have flexible financing. They are crooks, though. Every now and again, when they think you're not looking, there is an overcharged billing error. You'll have to fight, with receipts etc; to get a credit.

I have been a customer of Sprint and then Tmobile for the past 25 years. In all of those years, I have not asked for anything free, I have paid all of my bills on time and performed as a perfect customer. I called on June 16 2026 to ask if I might receive a free phone. For the past 25 years like I said, I have never asked for anything free. The reason I asked for something free was because they were offering them to new customers who have never been loyal to this company. When asked, because I am now on Social Security with a very limited income, I was told that there was nothing they could do for me. I asked for a supervisor and my call would not be forwarded. In fact, I ask two times for this. I even asked for someone to call me back. I was on the phone with this person for over half an hour.

** at Store #1YSA 1096 Garnet Ave. San Diego CA 92109 BEST REP EVER!!!!! I live out of state, my phone was not charging, I felt a bit panicked as I had VERY little charge left, my phone was NOT charging, I needed to get to the airport, my E-ticket and itinerary were IN my phone!!!! I stopped in at the nearest store. Nathan bothered to take the time and care to help me out. I felt genuine care from him. He knew what he was doing and fixed the problem, at no cost! He truly is the BEST and sets a good example for others to follow!

My family has been customers of T-Mobile for 20 years. Recently found a better deal with AT&T. I paid balance for T-Mobile. They kept saying I had a balance. I had to go to T-Mobile store. Representative their verified I had zero balance and I screenshot it for proof. I continued to get statements. I finally sent the last statement back with copy I had took a screenshot of. Now I received a letter stating that they "attempted to amicably settle the account prior to sending it to an outside collection agency". I am very frustrated that even though I had proof of zero balance from one of their own stores, they are still harassing me about payments owed.

T-mobile priority is 99% about selling to their customers than providing service. Tmobile is purely a marketing and advertising company not a communication provider company. T-Mobile problem is excessive Marketing and advertising and scamming people with promotions to get them sign up, and then bills them to death with phantom billing that can never be resolved. In every conversation in every interaction, they are trying to sell you something. For example they have an app to setup your internet service router. You can't actually directly login to the router to do it. While you are trying to setup your router through the app you are bombarded with ads.

If I could leave zero stars I would. We tried T-Mobile at our office. It did not work for us. We returned the equipment and let them know it did not work. We have been charged $236.47 for 2 days. This is absolutely ridiculous. I called a number of times and probably spent at least 45 mins on hold, to have the phone disconnect. I also called the rep that started our account and no return call. We are very frustrated and feel like this is bad business, but then perhaps this is the way they plan on getting businesses money. Will NOT RECOMMEND them at all.

This company picks up where Al Capone left off. Watch monthly for unauthorized charges and charges for service/equipment you do not have or use. You will spend hours on the phone haggling for refunds they had no business charging in the first place. T-Mobile has no interest in the individual customer thus they have no interest whether you maintain an account or not. Tough to argue with a company that does not care whether you stay or not. You have been warned.

It is absolutely ridiculous for the wait time with customer service. I mean I took my entire 40 minute lunch breaks and yet no one still answered the call. This is too much of a big company not to have enough employees to answer calls at a reasonable timeframe. I can’t believe how the wait is to speak with customer service. This is unacceptable and unreasonable for that long of a wait.

I am writing this to warn anyone planning to leave T-Mobile. I recently switched to a different carrier mid-cycle. I knew their terms required me to pay for the full remaining billing cycle anyway, so I paid the full-cycle fees completely. Despite paying what was contractually owed, T-Mobile still hit me with unauthorized mid-cycle charges after I left, and then had the nerve to tack on late fees on top of those fake charges. Their customer service entirely refuses to remove these bogus, post-cancellation fees. They are completely taking advantage of departing customers by squeezing extra money out of closed accounts, hoping people won't notice. I have already filed a formal complaint with the FCC. Do not let T-Mobile bully you into paying double-dipping fees after you switch carriers!

I wish I had read these reviews before trying out mobile internet. I was assured there was a 14 day trial. We returned it after 5 days on April 8th. I thought that meant the account would be zero. I got a bill late April. Called up and was told that they could do anything until after 1 billing cycle but it would be zero. So I just assumed it would be zero. Now it is June and I called up again and customer service told me they would investigate and fix it and I would get a call back last Thursday. No call and still the same charge.

Overpriced poor cellular phone service with the lowest class of customer service. I have no signal 95% of the time, but billed and pay every month! Since they "upgraded" their networks, I was able to get 5G but now I barely have service...unless I upgrade. The disgusting part is that I never downgraded my service for them to tell me that now I need to 1. Buy a new cellphone because is old 2. Buy more coverage. How T-Mobile gets away with scamming customers, is insane. Also, I added the spam feature since I was getting spam calls about 3 times per day, and since I added this feature I receive over 15 spam calls daily! How is this even possible? Does T mobile purposely sales customers data to manipulate their sales. This is the worse company ever! The communication commissioner and the consumer affairs should be looking into this.

I had a great experience with Aniya B. at the Poplar/Estate, Memphis, TN location yesterday. She was sooo courteous, patient, thorough, and professional!!!! She is awesome!!! I know there is a location closer to my home, however, I feel blessed to pop up there. I would recommend her to EVERYONE looking for service With exceptional customer AND managerial service to her!!!!

My disappointment and disgust in T-Mobile is so beyond words. Service is ridiculously bad and customer service runaround is exhausting.

I wouldn't even give them 1 star, their cell service and customer service is nonexistent. I signed up with them 5 years ago and promptly found out that I have no service at my home, Went back to the store and finally they told us that we live in a black hole in their network. I'm have been trying to resolve this to no avail We are getting the hell away from these idiots. Beware people!!!!

The most frustrating part is that there appears to be no practical recovery process for customers whose phone and SIM are stolen while they are overseas. The only option appears to be returning to the United States and visiting a T-Mobile store in person. What if I am on a long job assignment overseas? In addition to countless online chats, I made several international long-distance calls to T-Mobile support. One call alone involved more than 30 minutes of waiting before I could speak with a representative. Despite the time, expense, and effort involved, my problem remains unresolved. Surprisingly, all the reps. wanted to sent a OTP to my stolen phone!! Talking with them, you immediately realize that you are not dealing with the most intelligent people.

Recently ordered home internet service, but was unable to create a log in account, reached out to customer service, and the response time was too long!! Then I researched customer reviews and they are rated as one star.... I'm going to cancel my order

T Mobile is trash slow as molasses & sucks * should of stayed with Metro, I never had an issue the way I do with this garbage company

Was with them for over 4 years, services was ok, then no promo for existing patients to upgrade their mobile devices. Then we decided to move 7 lines to another carrier in January 2026, they approved the transfer pin for just 6 lines, one line was captive and the new carrier company told us they used to do this to try to keep the clients.

I just received the worst customer support ever, at T-Mobile. I had US Cellular for 25 years and never a problem. So T-mobile buys it out and it's total garbage. Got to their store for help & you are wasting your time.

Read ALL these 1 star reviews. T-Mobile sells crappy phones that do not last, then downgrade you to an even more crappy phone, so you'll have to buy an even more expensive phone just to be able to have something that works. The stores are a joke. The reps are rude, brain-dead kids who are only there to cause a distraction as T-Mobile screws you over. Calling in leads to lies, call backs that never happen, and continuous dumbasses who know nothing, and fail to listen/ understand simple issues at hand. They're simply after your money in return for nothing. You're treated like a criminal for asking for the "offer" the last rep gave that disappears as soon as the call ends. Not one rep, supervisor, or manager leaves a note re ANY CALLS to T-Mobile, which is designed to frustrate the crap out of you. Along with the majority of reps that speak with accents so thick you end up just ending the call because they can't understand English.

The staff at the T-Mobile store were very professional and helped me troubleshoot my service. Special thank you to Mary **.

Very poor customer service. Weird billing the worst. No one who answers the phone knows how to listen to the issue at hand. I would never recommend TMoible to anyone, not even the devil himself!!!!

Their plans are scams! Got the senior plan for a good price and supposed to have fast unlimited mobile data... but the reality is you can't use internet without wifi... SCAM PLAN!!! I also get constant spam calls and text that were not a problem with US cellular.

This company is a scam. Thief. Liar. I have went to the store where I bought the phone. Took it back 3 days later and they would not help. Refused to help me cause I am **. Went back many times so I left them after 3 days. Now they want me to pay 1051.81 for a free phone cause I left after paying 200.00 dollars for a free phone so it ended the promotion but bad product and service. This store is racist. The employee introduced himself as racist. They all ganged up on me. Refused any help. I want this store shut down. They are a SCAM. I requested the general manger. She laughed. Said, "We don't have one." I said, "Ok." your boss many times she is always on vacation. They are private owned. Asked for the owner info. Refused. They know what they are doing is a scam. Stop this scam company. How do you contact the owner. I sent a email to each stock holder of T-Mobile. I will sue them.

I have been with T-Mobile for nearly 23 years. It has always been pretty reliable until I moved to Galveston Texas. Our home internet was good but over the past 6 months it will work fine one day and then the next day it will barely work. I have called numerous times and after restarting several times on the call it will start working again for a while. Finally got a ticket in for the engineers to look at it and the response was it’s a

I opened an account for my nephew and I used their services couple of months. Suddenly, my card was declined, and they kept charging without any mailing me. It’s real scam. I paid $700+ for suspended account and inactive phone. My nephew's phone number reason is I didn’t closed my account permanently that was my fault.

You and US Cellular are supposed to be joined together. As a company, yeah, I'm A US seller. Customer and the closest one to me is 2 and a 1 hours away so I go to T-Mobile and guess what? T-Mobile can't help. Are far too expensive in the. I give you both a terrible review and separate companies and joint together. You're even worse.

T-Mobile is the worst. We were on a 55 plus plan that was supposedly priced at $35 per line including taxes for life. What a bunch of BS, several years later they increased our price to $40 per line. Now on 2026 we removed one line and were charged $80 for having one line, when contacting T-Mobile I was on the phone for 1.5 hours trying to get the bill adjusted to reflect just one line. Finally they said, "Ok, it’s fixed now, your price is $50 month." I asked why it would not be $40 and was told that that’s the new plan. I informed the employee and later the supervisor that we had a lifetime set fee and that it did not apply to the new plan because we weren’t changing plans just removing one line. Nope that’s what it is now.

I switched to T-Mobile because they advertised a price lower than the price I was paying. What they didn't tell me until after I had committed was there is a tax of $30.00 per month. With that tax added onto my bill they aren't that much less expensive than my previous provider. If you are thinking of switching to T-Mobile, be sure you ask them what your monthly cost will be and if there are any added taxes or fees. T-Mobile's service is fine, but I would not recommend them because I don't recommend business or people that I feel are not honest, and they were not honest with me about their fees.

The switch from UScellular to T-Mobile has been absolutely horrible! Spotty service, slow speed, and the app is NOT user friendly! So disappointed in the switch!

The staff is very difficult to deal with. Trying to cancel has been a nightmare. I have been literally dealing with fees after canceling. I stopped using the service in February. They still charged me 2 months and when I tried to cancel they could not cancel without my pin which had been set up years earlier. I was on an auto pay for internet and didn't even remember I had a pin. The representative canceled but I had to pay for the back charges for 2 months even though no services had been used.

Tmobile treats new customers better then they do their existing, loyal customers. Never missed a bill but can't get same perks as new customers. Tmobile used to be great to their customers. Not anymore.

Mr. Dylan ** was very helpful and greeted me immediately when I entered the store. While I waited to be help every customer who entered the store he greeted them with respect, patience, professionalism and with smile! Customer Service is very important on the success for returned business. Mr. ** is outstanding at his job!! Mr. ** Miller also assisted me with my phone issues and was extremely helpful!!! In this current world it was so refreshing to have such incredible customer service!!! Thank you for your time!

I signed up after being told my monthly service would cost $60. After becoming a customer, the pricing was not honored as I understood it had been presented during the sales process. I spent significant time attempting to resolve the matter through customer service and requesting that the originally represented rate be honored. Unfortunately, I was unable to obtain a satisfactory resolution.

I have been with T mobile for over 10 years, I have automatic payment every month, however if I make my payment early they remove my auto pay so they can charge me an additional 10.00 fee. I have never heard of making payments early that I get dinged for their auto payment being removed for paying my bill early. I think it’s time to change service provider, oh and I don’t want to even talk about their customer service support.

Ireland location refused to cancel. I have no contract. I owe them nothing for a phone. Received code from Ireland road location and was told to call 800-937-8997 with code and still won't close account. They changed my unlimited to hotspot by which I did not approve. I will file a complaint with the South Bend Police Department. I don't have the phone it is inoperable. I want a refund. Tammy ** South Bend Indiana.

If there was a lower point to give to T-Mobile customer service I would have given them ZERO. Their Rep called me one day to offer me a promotion to get a free phone in exchange for the one I have and just pay for the service. Turned out all a lie. I gave up my paid off phone and was stuck with a $500 phone. When I decided to leave T-Mobile they billed me the balance of $400. I explained the situation to the manager and he simply said, "Too bad," and I should have documentation which I did not have as email nor as a text. Very bad company and will never go back to them or recommend them to anyone.

I called to ask about any available upgrades. I was ready to pay for an iPhone 15, and 37 minutes into the call the guy tells me if I want the upgrade I have to add another line. I hate predatory sales tactics like that. They wasted my time and made me think I was getting a good deal just to try and pull the rug out from under me.

T-Mobile is one of the worse phone companies ever. Customer service is horrible and nothing but liars.. And I've been with them for years and I would never refer nobody to them.

T-Mobile's purchase of UScellular has been horrible. Double billed (one month of service by US Cellular and one by T-Mobile) for the month of May of 2026. Lost our US Cellular 5G Internet because T-Mobile doesn't provide it in our area. Had to get new T-Mobile cellphones. They run hot and freeze up often while the battery doesn't even last a day. Reception is poor, one or two bars and the cell tower is less than a quarter mile from our house. Calls drop. REPEATEDLY. The voice quality is so broken up the service is unable. Unable to access voicemail. Multiple trips to the store, but they are so overwhelmed with customer complaints that we can't even get assistance.

I've never seen such bad internet in my life. Extremely slow. Sometimes it doesn't provide internet service at all. It's terrible. Customer service provides support, and the same problem recurs the next day. It's like they're deliberately providing limited internet access. I actually pay $164 a month, but I'm making the biggest mistake of my life. I'm never going to use it again after this month! I wouldn't recommend it to anyone!

Please save your money and time or you will be scammed. I was given false and incorrect information. I was sold a plan that was not available in my area and they offered no compensation or apology after I spent $907.00 to pay off a phone when promised a rebate of 800 for switching TMobile and another rebate of 300 for switching my internet provider. They did not offer that internet in my area. (Staff either blatantly lied/defrauded or were not properly trained. I have 7 hours on one day on phone with tmobile to switch, another 6 hours trying to set up the phone plus going on 5 hours after driving to the store. I had someone on phone when I submitted rebate and they said it was done. Upon arriving home, I received message asking me to submit the rebate that I have already submitted.

T-mobile has got so greedy it doesn't even seem human anymore. When you have your service canceled make sure you have proof. Otherwise they will keep charging you and you'll have to cancel again with more charges.

T mobile has bought out US Cellular and service went from top notch to absolutely horrible. T mobile deleted important apps and installed multiple game apps on our phone without our permission. If you're thinking of T mobile, avoid at all costs, their strongest signal simply doesn't exist. We were force fed T mobile and we have had nothing but problems, dead spots, important apps deleted and multiple games.

T Mobile customer service is beyond horrible, they really need to hire people that know their job and don't work at a turtles pace. Went to one of their stores and after 30 minutes the guy still couldn't fix out something very simple so I walk out.

Went to switch carriers to T-Mobile. Store # 534. Had the pleasure of dealing with Carissa. She was extremely professional, Friendly and knowledgeable. Made it a very enjoyable experience.

Horrible company! My account was closed months ago, I have a small credit balance that they continue to send me statements on, but they will not send me a refund. REFUND ID #: **.

T-Mobile customer service does not communicate amongst themselves. It just depends on who are you talking to. There is no consistency on their response. I had my service cancelled on Feb 9, 2026, and I still have been receiving a bill. According to T-Mobile I am still responsible for the bill even though I switched to AT&T in December of 2025. And even though there are no service usage, I still have to pay for service. I really think this is just a money grab.

Went to the T-Mobile on 2090 N Rainbow in Las Vegas and even though the store was packed I was helped within minutes. I think I met the most courteous, patient efficient customer service Rep ever. She sat down with me and broke down all my options and allowed me to make the best decision pertaining to my unique situation. At the end of the day I walked out of that store fully satisfied with my purchase, her name is **, a real asset to the T mobile team.

Very poor customer service and response with this provider, I recently returned a 5G internet box as it was not even close to providing the internet access they promised, so after 30 days and still no refund I was charged for the box, 240 dollars, even though I have proof of delivery via UPS they claim that they have not received it into their system and do not have a time frame as to when it will be. Meanwhile, "Pay the 240 or we shut your service off," and they did.. I had to pay the ransom to get my service restored along with 40 dollars in service fees, 20 dollars in late fees etc.. As soon as I had service I changed to ** for half the monthly rate and you can actually talk to a human that you can understand and can help. It's no wonder T-Mobile is losing customer base.. Never go back,

I'm sooo over having T-Mobile as a service provider. I had set up a payment arrangement last night to make sure service didn't get suspended, but they STILL suspended my service and charged an extra 80 bucks for "disconnect fees". I had to set up yet another payment arrangement, but then I couldn't for a solid 20 minutes because their app was glitching. OVER IT. Awful service. They think you're made of money. Don't go with T-Mobile.

I am so disappointed 😞. They are not the same anymore.

I have been scammed by T-Mobile. My bill is 420$ when supposed to be under 150. I have tried to get help on the phone and in the T-Mobile mobile office with numerous customer service agents. None of them will fix it, and my bill is higher every time I talk to them. They say I have to pay for a bunch of fake charges. It feels sooo hopeless. I do not believe this is a legal service.

Two words: corporate bullshit. Would not recommend.

I joined T-Mobile in January 2026 after being told by customer service that one of my lines would qualify for a promotional offer. Based on that information, I transferred my lines and home internet over. Unfortunately, that’s where the issues started. When I visited a store shortly after, I was told the promotion was never actually attached to my account. The solution was to cancel the order and redo everything. I was also told the device involved in the original order had to be returned — but that I couldn’t return it in-store. T-Mobile emailed me a return label, which I printed and used to ship the device back. According to UPS tracking, the package was delivered to the T-Mobile warehouse on February 4th.

Customer and inventory management is grossly incompetent. No communication between customer service and product returns. It took 6 months of endless phone calls before my money was returned, not acceptable. No sense of urgency from anyone I spoke with, ever.

Paying for insurance on Apple Watch. Screen cracked. Tried to use the insurance. I pay 20.00 monthly. Hung up on me. I called 6 times. Finally got the claim filed. Told my device would deliver on Tuesday. No. Now they say I have a warranty thru apple for a year. Call them. They took my credit card for the deductible on Friday. By Monday they say I have insurance. Why did they sell me insurance if I have a year's warranty. 3 days of insanity. This is the worst customer experience I’ve ever had. 20 years with Verizon, guess where I’m taking my business back to.

I've been lied to since day one. I've only been a customer for 3 months and have had to call customer service every single month when my bill came out. I went into the T-Mobile store to buy a mobile hotspot device and the hotspot plan. I already have my mobile phones with another company, but that company doesn't offer a mobile hotspot. Researching online, it said I would get 100GB for $50. That's what I went in for. The guy that helped me said he could get me a better deal if I added a tablet line. I could bring my own tablet or they could give me one for free (after monthly discounts). He also talked me into the 25 GB instead of the 100. The two line would come out to around $50. I wasn't sure if I really needed 100, so I went with the 25 for now and the tablet line.

I recently went in to upgrade my phones. My first visit with Jonathan was great! He was very patient. My phone had a lot to transfer. He cautioned me about keeping my old and new phones next to each other. He also cautioned me that if it lost connection, it wouldn't complete. No fault of his, I left and the transfer didn't complete. I couldn't fix it myself and went back for help. Cambria was my consultant. She was awesome as well. She made sure everything was taken care of. She was so kind and engaging! The majority of the staff there are so friendly. I would definitely recommend the Hoover T Mobile. Great people and great products.

I've been a customer for over 10 years, and every month they charge a different price, then they keep sending my account billing information to family instead of myself. I call monthly and they change the charge to the correct amount and claim they have updated my account to send the notifications to me, but their computer systems suck because it's not working. On top of that, to call their 1800 number and being placed on hold and listening to their cheesy music so loud that you must lower the volume.

Victoria ** at 1055 South Oxnard store was extremely helpful and professional with lots of information and kindness.

Scam artists at its best. We moved and had to get better internet because it didn’t work in our area. They would either not answer for over an hour or say they can’t access my account and it out pin I never received to cancel service. Then proceed to charge me for a service I couldn’t use and didn’t use. Then sent me to collections the same day I finally cancelled. Can’t even cancel in store. Have to call them. So glad I didn’t transfer my complete 9 line service to them.

I received several Final bills with totally different amounts. I kept paying and when I stopped, I was sent to collections. I asked collections to provide details and all they said is I did not return a device. T-Mobile representatives would not provide details. I even sent back the SIM cards because they said I did not return something. They kept sending collections notices despite hundreds of calls to find out what device they were talking about. I could not get an answer from anyone.

I switched to T-Mobile because a friend said they were awesome, however my service was horrible!. I dropped calls where I never did before. After 11 mos I decided to go back to my previous carrier. The T-Mobile representative hung up on me when he was supposed to transfer me to cancel the extra line they insist you take when you go to them. I then tried to call back and was told I had to go to a store to disconnect service. After being at the store 2 hours and 3 different representatives on the phone with the girl at the store. I was told I was going to be billed for a full month on this line that was never used and we were only 5days into the billing cycle. The bill is in the amount of $154! For a line they push on you! T-Mobile is the worst company. They have horrible service and horrible customer service. The only thing I can say positive is the store employees were super nice and tried to help me the best they could.

One hand does not know what the other hand is doing for them. Tech suppose tells you one thing and the store locations tell you something else.

I recently called in based on a TV advertisement saying, "Free iPhones on us," so I called and spoke to a guy. He told me I had to pay. I said that’s OK and then I hung up. He called me back saying, "Miss ** you’ve been with us for 15+ years. You’re not a customer. You’re like family. Miss ** we’re gonna take care of you. You’ve been a long-term customer. We’re gonna give you both phones for free. All you have to do is trade your phones in and pay the taxes." He said, "But give me a couple days because I have to make sure that you have no troubles on the back end." I said OK. He’s gonna call me back on Sunday. Never called. I called back on Sunday and the lady said, "Oh he didn’t really put any notes in here," so I end up talking to another supervisor named Kenneth. Took my debit card number, my CVV code and my ZIP Code. Everything that was for my card. He took everything and then he said, "OK I’m gonna place the order. You’ll have it by Thursday."

The worst company I’ve ever done business with. Waited 45 minutes on hold to speak to a “team member” regarding a mistake T-Mobile made. They charged me $220.00 on autopay for unreturned equipment that indeed was returned. When I spoke to the “team member” whom btw, it was obvious that she didn’t speak English very well, who had to check after she asked me for tracking documentation from UPS, which was 2 months old and after searching, couldn’t find.

Horrible customer service and support, I went into the store to drop a line and get on a single plan. Can't do that in store I was told. Best offer for a single line was $121 a month according to the help in store, I was mad. Customer support online got me to $50 a month. T-Mobile wanted a review. I tried to give a review through the T-Mobile app and after logging in through biometrics, the runaround to write a review is impossible. I googled to write a review, this is now what they get .... Absolutely Horrible support!!!

Hi This is Rick and wanted to shout out to ** at the Campbell store 505 E Hamilton Ave 95008. Saturday May 30th afternoon I arrived unannounced to pick up my free 2nd Extender. At first Eric was not familiar with the free 2nd extender. Eric was diligent to verify the policy. After verifying Eric provided the 2nd extender. I really appreciate his determination to provide the service that was intended. Brought my 2nd extender home, connected it and now have full house wifi internet connectivity. Thank you Eric for the excellent support!

I took MONTHS to research changing carriers after being with AT&T for 27 years! I decided T-MOBILE would be the perfect fit for coverage in our new city. Called and spoke with a rep, told her we’d be getting 4 lines and trading in 3 phones. She took all of the IMEI numbers from the phones she was going to receive. She “calculated” my total bill for each month and it was much cheaper than I had been paying so I decided to go for it. Upon receiving our new phones, we received a return box to send the trade in phones in and a label for UPS. We set up the new phones and returned the AT&T phones in the return box. Once T-Mobile received the phones, they only listed ONE phone on the app. I gave them time to check all 3 of them out and put the credit on my account. After 2 months, nothing had changed, still only 1 phone received credit.

Was a good service when we first started with them a year ago, recently dropped calls, internet spotty and slow, then got informed of a prorated fee because changed our due date, was NEVER informed of this. Went to another wireless company and had the most HORRIBLE experience porting numbers, told the port pin was good for 4 days, did not even last for 1 of 4 numbers to port over, had to call them numerous times to port the 4 lines and THEN returned internet equipment to store, they could not cancel service, had to call them AGAIN and wait for nearly a half hour once I got through to them to cancel the internet service. HORRIBLE service and HORRIBLE customer service. Not to mention, when talking to them through current provider for a pin, had about 40 people in the background talking whatever language they spoke. AWFUL, can't give 0 stars, so only getting 1 out of protest.

I have been with Sprint for well over 20 years and TMobile bought Sprint - I loved the service I got with Sprint over the phone or in person - TMobile leaves us holding on the phone for 20 minutes and then the call disconnects - This happened to me 3 times today - I won't go into detail on the billing but I've always received my bill in the mail - All on their own TMobile decided to send me texts about my bill and not send the bill by mail - I would not recommend TMobile and it pains me to think about changing.

But I thought the worst company I’ve ever dealt with! They do not honor their contracts! Constantly getting dropped 'cause of zero service. Worst customer service I’ve ever dealt with. Six months to fix an issue and they still can’t fix it or offer me any kind of assistance whatsoever.

T-Mobile is horrible. We were US cellular customers for many years and although not the best, it worked pretty good at our rural location. Now that T mobile took over US cellular we have seen a significant loss in signal. Many people in our rural community have basically unusable service and if I turn off our we-boost ours is horrible as well. And to top it off last week our phones suddenly went dead, no service except SOS. I checked my US cellular app and the bill was paid up through auto pay. Come to find out we were merged to T mobile with no warning whatsoever. I checked my email and no warning this would happen.

After I discontinued my auto-debit service and ended my relationship with the company, I received a bill for $49.00. Despite having already settled my final bill, this amount was sent to collections and incorrectly inflated to $179.00. As a loyal customer with a history of timely payments and no previous collection issues, I found this treatment unacceptable. I have since contacted all three credit bureaus, and the mark has been successfully removed from my record. It is shameful that T-Mobile and its collection partners would treat loyal customers this way.

Of all of the businesses with whom I have dealt this is the one that gets away practices which would make the Mafia families jealous. Basically cheats. The current scam is the 4 line for 3 with a mystery number to nowhere. They are slow to transfer numbers when you leave saying whatever person with whom you are speaking referring you to “someone who can help.” This is followed by the 35 + minute wait and often when you mention port a number you mysteriously lose the connection. You may repeat the this for days or longer still keeping the mystery number in the active billing mode. THEN THE FOREVER BILLING CHARGES keep coming. This a low life criminal cabal playing with you. MY ADVICE IS RUN. NOT WALK FROM THE T-MOBILE STORE — Consider yourself lucky.

Since the switch to T-Mobile it has been the worst cell phone experience I have had in over 20 years. Everything from no service, no signal, slow speeds, locked out of voice mail multiple times and when I went in to find out what was wrong they told me they almost "lost" my number that I have had with US cellular for over 7 years because it was showing as a non-working number. The wait time at the local store is 45 min or longer with all the people having problems and now they are closing and it is a 40 minute drive to the next store. Better value out there besides this nightmare, even if you have to pay a couple dollars more somewhere else at least it makes up for the T-Mobile problems. I am going to Verizon or AT&T, anything but T-Mobile.

I was a US Cellular customer for years. They switched to T-Mobile, and ever since then, my service sucks. I can't get service at home or at work. I never had any of these issues before. I am very disappointed in this switch. I will be looking at a different phone company, unfortunately. I was hoping to stay with this company, but I need my phone for work. I cannot have dropped calls and no service.

T-Mobile needs to stop updating their service every couple of months. The updates seem to come in waves and mess with the settings on my phone. It is frustrating and annoying that they don't do a full update at one time. Today, my alarm didnt go off for work because of the update. Thanks t-mobile.

Ever since T-Mobile bought out US Cellular my internet service was lousy. So I called up US Cellular to cancel my service but the operator kept trying to get me to transfer to T-Mobile so I got mad and told her the internet service sucks and hung up. Then I called up ** and gave them IMEI number off my phone to see if it work with ** and to my surprise the phone was reported stolen and I ask the ** operator how could anybody get my IMEI number off my phone to do such a thing and the ** operator said it's the service you have now that would have that information in their system.

Was a Lumos fiber customer until T-Mobile bought them. Service went in the toilet as soon as they did. Impossible to talk to a human, constant outages, don't get my full speed half the time. Will be dropping them like the trash they are as soon as I can find another company.

Attempted to cancel services on multiple occasions to no avail. Went into T-Mobile and called trying to cancel the service ended up “gifting” several $100s because they refused to cancel and gave me the runaround. It took 6+ months of nonservice to get someone to cancel the services.

My family and I have been T-Mobile customers for several years. We have 5 phones on our plan and the bill is about 280$ per month all told, insurance, etc... My cell phone stopped accepting a charge and I went to a store, as I have insurance and I had a very unsatisfactory experience. The associate made a comment that the port looked dirty and said I could go to a repair shop or file a claim. They did not offer to see if they could get it to accept a charge. I asked if they sold wireless chargers and could I try one. NOPE. I have to buy it and hope it worked. They clearly wanted to do as LITTLE as possible for me as they could.

T-Mobile Customer Service sucks!!!! They don't take accountability and has the nerve to place blame on the customer. I'm so pissed. When I initially set up service, I had 2 wireless phones, because my child is an adult I separated the lines. So I thought, and that's when everything went wrong on T-mobile behalf. I'm paying my line separately and child paying his line but separately but he needed to make a payment arrangement some I am getting his notifications. On the T-life I'm seeing his account information in my email I'm seeing his information. I didn't think anything of it until a payment for his phone line was taken from my bank account. T-Mobile refuses to refund me. When our lines are separated have been for months. It's not about the money, it's the principle they lost a customer in me. I will not pay for piss poor customer service they aren't the only wireless service in town. I'm sorry I have to rate them one star, they don't deserve that.

We spent 3 hours on the phone, transferred among 6 different support staff. One elderly parent is hearing impaired and must use close caption app on calls, other elderly parent has dementia and T-Mobile was the worst I ever experienced by far!! Trying to get a transfer pin to leave them after 25 yrs so we could assist our parents in this digital age without having to keep driving to the TMobile store in the neighboring town. TMobile did everything they could to make it difficult for us to leave them. They had an aggressive guy giving us a sales pitch. They kept us on hold forever. They made my deaf father verify with them over and over. It felt like they were trying to frustrate us enough to give up our efforts. Just horrible experience and so glad to be done with them.

MANY issues STILL! More problems with this phone (Moto G Play 2025) and NO Service or Crappy Service! Half the time I don't have Internet. I'm Sick of All the Issues! Is there a Good Reliable Cellphone Service out there?

I was trying to get internet service set up with T-Mobile, and they made it sound like it would be a smooth and easy process. Instead, it turned into a frustrating experience with constant issues and wasted time. My online chat disconnected while setting up service, so they had to call me back. I had to provide my Social Security number, verify my identity through another department, and repeat my credit card information multiple times.

I am writing this review on May 27, 2026. T-Mobile do not deserve one star. My AT&T package was delivered on Wednesday, May 20, 2026 at 11:34 am. I had T-Mobile for internet, I called to cancel service and the lady said to wait for the label to come by email because the store may have problems locating your account. No label came. I called back on May 23, 2026 told another label will be sent to me never came.

Worst decision I made was joining T-Mobile. Constantly hitting me with surprise charges.

I mistakenly signed up for T-Mobile. There was some confusion with a new device. I was authorized to return the device, which I did. I am still being charged for the same device, and the customer service claims there is nothing they can do about it and I owe for the phone I do not have, even though I have proof of delivery to T-Mobile. Never do business with this carrier.

I moved from Verizon to T Mobile and was promised things T Mobile now will not honor. They flat out lied to us.

I have had TM for over 20 years and have always had problems with them, but their internet is the worst! I've had problems with their gateway for YEARS! Customer service exchanged the unit at least 8 times and kept changing settings and blamed towers and other things. I've spent hours on the phone and sending things back for exchange. Finally, I decided to try something and bought a router and plugged it into the gateway and everything worked fine. I called and told them and asked to be covered for the $129 cost of the router. They refused. The problem after all these years was their gateway all along. I hope someone is helped by this information.

I am totally disappointed and don't know what to do, I had set up a payment arrangement but ran into difficulties in being able to cover the 1st part of payment arrangement for the 1st time, so to avoid interruptions because I need my phone for delivery, I called and requested to be able to pay by next Tuesday June 2nd and I was denied, told that T-Mobile is very strict and only gives 2 days. :(

Switched from US Cellular to T-Mobile. Terrible all the way around. Going to have to find new carrier. Warning. ⚠️

Their customer service is not good on their assurance and a request for account cancellation is done once they receive your request; instead of cancelling, they restored it.

Their customer service is horrible. I had to go into the store so we can both call the customer service because I signed up for service and was sent a SIM card a week later. I then ported my number over then the bill came. I got charged for the temporary number and then the ported number on my bill. I was charged for 2 lines and I only had 1 line. The customer service agent was extremely nasty so much so that the associate in the store was even surprised how she spoke to me. I left and went right to Verizon to sign up with them.

I have unlimited data. Went for a walk in a "5G Ultra Capacity" area when suddenly my connection was gone. Still showed full bars. I was over an hour away from home in an area I'd never been before, maps and browser both down. Customer support never picked up the phone, I was on hold until it died so over an hour. Absolutely no reason for this to happen other than TMobile simply felt like doing it. Eventually I managed to find my way back, the whole walk back which had previously had data still had nothing. TMobile will literally kill you if they can get away with it! They don't give a shit how much you are paying them

Please DON’T TAKE THEIR SERVICE. THEY PROMISE ONE PRICE, and THEY LIE. With ATT, they give me what they promised.

I'd like to give a Big S/O.... to "Tony make it happen" at the T-mobile on Camp wisdom and Westmoreland. His skill set is impeccable at a high level. Flawless skill-set. I give the whole store workers a 110 excellent. Thank everyone there. 😃👍

Literally the worst experience I could imagine with changing phone companies. If I could give 0 stars I would. Went to Walmart to buy a prepaid phone and the representative talked me into getting a T-Mobile phone. Told me I would get free phones with start of service. Told me my bill would be 90$. None of the information he gave me was right. Went back to Walmart to pay first bill and didn't know I needed an acct# to pay my bill. He said it would be on the top right hand side of the statement mailed to me. That was the incorrect number. So my payment didn't make it to my acct.

Horrible service..internet rarely works unless you're connected to wifi. I don't recommend T-Mobile. Way worse than MetroPCS.

Absolutely horrible customer service. Walked in today @ 2:45 pm to upgrade my phone. No one but the saleswoman was in the store. Was basically greeted with “what do you want?” Gruff manner and very unpleasant, unprofessional, didn’t want to be there and shouldn’t have accepted a job in customer service. I walked out. No way am I giving that store in Battle Ground Washington my business. She doesn’t even deserve one star, but it wouldn’t allow me to send my comment unless I chose it.

I was forced to switch to Tmobile with the us cellular buy out. I never had any service issues with US Cellular but as soon as I switched to tmobile my phone would randomly disconnect from network multiple times a day. Only way to get it to reconnect is to restart the phone. I have talked to tmobile tech support every day since we switched 3 weeks ago. Each time they assure me they've fixed the issue, but never really did. Finally they offered me a "free" upgrade if I pay the $50 in tax. Which normally wouldn't be an issue because know that's just standard. But I refuse to spend a single dime on a new phone when It's only been a year since my last phone upgrade and there was absolutely nothing wrong with my phone before the switch.

I have been a loyal T-Mobile customer for 15 years, and this was by far the worst customer service experience I have ever had with any company. This all started with a warranty exchange for my phone. I was told on a Friday that my replacement phone would arrive within 2 business days and that they would try to expedite it. The customer service representatives over the phone were fantastic throughout the entire process — kind, knowledgeable, and genuinely helpful. Unfortunately, the problems began when I dealt with the store itself.

I contacted customer service on May 22 to remove a wearable watch line from my account, but my primary voice line was disconnected in error instead. Since then, I have spent multiple days attempting to resolve the issue through customer service calls, supervisor escalations, and an in-store visit. I have been a loyal customer for approximately 15 years, which has made this experience even more disappointing and frustrating. I was advised that my issue would be reviewed and that I would receive a callback on Monday; however, as of May 25, I still have not received any follow-up communication or resolution. The process has involved extended hold times, inconsistent information, and ongoing delays in correcting an issue caused by the original error. In addition, being unable to reliably use my phone has created significant frustration because my phone service is essential for my work and daily responsibilities.

I was a loyal business customer for over 20 years, and I’m beyond disappointed. They continued charging me for a canceled service even after the equipment was returned over a year ago. I ended up being overcharged more than $600. At this point, I honestly question how long this had been happening without me noticing. Customer service was no help, and resolving the issue became exhausting. I switched to Verizon and the difference has been night and day. Much better service, billing, and customer support.

My name is Malcolm **. I’ve been a customer of T-mobile follow has five years before they merged. This is horrible service. When you call someone on the phone, you get AI; you cannot speak to a human being. I want to look at my usage because I have a 15 year-old daughter on my account, so I checked the people who called her, who she calls and who text her and who she text back those numbers used to be there, and now I can’t see anyone who text her or she text back and you cannot speak to anyone, even go to the chat. This is a joke. This is the most horrible customer service I have ever had. This is over with. I will return to AT&T. The price may be a little bit higher, but I can speak to someone, and I can check my usage and service with the phone numbers available. I am done with this company.

I went to Metro and I was told about a promotion where I could get four new phones and keep my plan but switched to T-Mobile. Because of an error by an employee in the past my account did not look like it was 8 years old as it was. I had gone to another country. Added an international arm and when they switched me back they accidentally put me on a different plan. I tried to get this rectified and get the promotion. When Metro transfer me to T-Mobile I was on the phone for an hour and a half transferred six times they were going to transfer me one more time and had no idea about their own promotion, he kept asking me the same question over and over again which had nothing to do with the conversation. I asked to speak to a manager and was not able to. This had been my fifth transfer so he went to transfer me again. Done.

T-Mobile is not an honest company and the business strategies are disgusting. I switched to ATT a year ago and ATT handled the cancellation of my transaction. I had auto payment and T-Mobile kept charging me for services they never provided for over a year until I found out. I called customer services and asked and explained the situation and they kept giving me the runarounds for weeks. I don’t blame them the customer service representatives. I blame the company and their dirty business tactics.

I got a new used iPhone 14 and tried to test T-Mobile's data place, so I installed their T-Life app and hoped to start the one-month free trial. But, also the newly purchased iPhone 14 is eligible, the app never gave me the real starting point. I kept asking me to install their loop and the app has no such "Get Started Now" button. I checked their website and their help chat is useless at all. T-Mobile, YOU ARE CHEATING!!!

They illegally installed a neighbor's line through my backyard. Tore up my yard to bury the line, and cut my own Brightspeed line while doing so. I tried contacting them multiple times, they keep saying they'll reach out, they've only sent an email saying they won't do anything. Then MetroNet who hired them to do it had them try to fix my yard they tore and remove the cable in the back. They came out, said they removed it and installed another line to the neighbor's in my front yard and over my driveway, also put a speed bump in my driveway. They said they would remove the line in the front with the speed bump a week later.

They bought US Cellular and the service is worse. Spinning all the time. US Cellular should of bought you idiots. If I could give zero I would.

I’ve been having internet trouble for three days now. Yesterday, I called customer service, and they told me they were performing maintenance on the antennas in my area, assuring me it would be back to normal within 24 hours. Well, nothing yet. It’s a long weekend with the kids at home, and the internet is completely useless. They don't even give you a heads-up that they're going to be working on the antennas; they just go ahead and do it and if you don't like it, that's your problem.

Long-time US Cellular customer of 18 years with no issues, now bought out by T Mobile. Internet service has now become a joke, can't log in half the time, long buffering due to poor signal, and multiple dropped calls for no reason. They changed my billing date and now refuse to extend my payment to pay day because it's 1 day past their 14-day extension policy. After 18 years of outstanding service from US CELLULAR, I will be switching carriers to anyone other than T-Mobile!

Customer service was decent. Nicole did an amazing job. The company is crap. No good upgrades for long-time users. No need to be loyal to a company when everyone is offering free phones to everyone except for their current users.

They let someone use my SSN number to open a phone account that racked up 2400 in debt. And despite the account not being in my name and me doing everything in my power to show them I'm not this person, they simply don't care. They lie and lie and lie while giving you the runaround, saying it's not their problem.

I didn't think I'd ever say this about T-Mobile, but I got scammed. Promotion was misrepresented, I fell for it, and ended up with something I did not need to begin with and am paying for it now. The agent was dishonest, and I should have trusted my gut. When I tried resolving it multiple times when the bills started coming in, each agent agreed it was inaccurate, promised credits and future bill adjustments, yet none of it happened. After having been with T-Mobile for 20 years, I am shocked this is even happening. I am stuck because of the terms at this time and am going up the ladder to escalate and resolve it, but as of now, no resolution has been offered.

Carrier for our cell phone was changed from US Cellular to T-Mobile (not by us - it was a merger on their part). The 2FA authentication on several accounts stopped working. Because of this we couldn't access our accounts. With CitiBank, a display on the screen listed a number to call. Two different, and belligerent guys would not give us the code to access our account. In fact, the first guy hung up on us and talking to the second guy was like talking to a brick wall. He refused to listen to us. The third rep we talked to was American and resolved the issue. The first two guys were rude and wouldn't listen to us. We didn't choose to switch.

I want to acknowledge Johnathan and Gavin for the many many times they have helped restore my lady's phone phone. You see she is in the beginning stage of cognitive decline and constantly messes up her phone. Today was probably the worst and between them they worked for hours getting it running again. As I said they have helped me many times and I have posted before on Facebook about them, but I wanted to make sure you knew how great they have been. I might add that Remy on your call line also helped me greatly in finding my way to this site so that I could give you this review. Thank the three of you for your kindness and support. Bob

I wish I could give T-Mobile negative 10 stars. They are the worst phone and internet company in the history of phone and internet. It isn't just that their equipment is faulty and their signal is terrible. It isn't just that their customer service is incapable of fixing anything. It is that they tell you they will fix it and you will be all set, then make you "authenticate" your account, keep you on hold or waiting in the store for literally hours after you say you only have a short time, all the while promising you they can fix it quickly, then transfer you again and again, only to say they cannot do anything at all. Every time. Every single time.

Buyer Beware! Don't believe the hype! Save yourself frustration and do not buy your phones or service from this company. T-MOBILE is a very unethical company. Their in-store sales force uses slick tactics to get you into a plan but their pricing and costs and other details are complete fabrications. Their promotion said 4 free phones for $25 a month but then they charged us a monthly fee for those phones under "equipment" and of course they neglected to add the taxes and fees in their out the door pricing.

Worst experience I've ever had with a mobile service. Never told I had to pay my phone off and they would pay me back. Spent days on the phone. Why would I enroll in a program if I could pay my phone off. I was told numerous times my account was cancelled and I'd get a refund. No refund and just got a bill in the mail and I'm not even a customer. I will NEVER BE A T-MOBILE CUSTOMER. This is the worst situation I've ever been in. I've called twice asked about my refund reassured it's coming yet just got a bill. I'M NOT EVEN A CUSTOMER. I'M NOT ON THEIR SERVICE. NO REFUND BUT GOT A BILL. I complained to corporate. NOTHING.

Almost everything is handled through the T-Life app rather than actual customer service. Getting access to an actual human takes forever. The automated voice is irritating and takes too long. The people in the store don't have the authority to do anything. Things are rarely in stock. There are always "great deals" that just keep adding up, making your bill higher than advertised.

Me and my family used T-Mobile service for past 4 years, because of the network issues we switch to AT&T in Dec 2025, before we switching we have taken 5 iPhone 17 pro and we paid off all our outstanding around 4600$ in Feb 2026, but the phones are still locked to T-Mobile network, called T-Mobile customer care several times from Feb 2026 to unlock our phones. No proper response received from T Mobile customer care every time called. I heard this statement several times which is useless and hopeless **72 hours will resolve this issue.** Today May 20 2026 still my issue is still pending, T-mobile is not at all professional. I don’t recommend this network.

I switched over to another mobile company with better prices. They "gave" me an Apple Watch to go with my iPhone (I already had and was not interested in upgrading). They said oh, well you get this apple smart watch if you want.... blah blah blah.... It ended up costing me 12.50 a month until it was paid off.... It was NOT "free". They had trouble linking it to my phone for it said it was linked to another phone.. (a return no doubt). Said it is good now... It never worked with my iPhone which was a year old. It still sits in the drawer.

I called technical support to see why I was experiencing a lot of internet buffering. It was around 4:30 PM, and I knew it was going to take a while before I get somebody on the line. As soon as I got on the phone, my internet went out again. So, I got offline and just waited while I was cooking. I waited two and a half hours (2 1/2 hours) while nobody came to the phone but the recording. In the mean time I have cooked and eaten. I finally just hung up. I am currently checking around for other service. That was just uncalled for. What is going on with T-Mobile?

Customer Service Representative Nicandro A was a courteous and efficient worker. Thank you!

Lex assisted us with a phone transfer. He was kind, patient, knowledgeable and compassionate throughout the entire process. He is an asset to T-Mobile and is part of the reason T-mobile is successful.

Taking time, I DON'T HAVE, to write a review because T-Mobile SUCKS and people should be WARNED! - I Signed up with the "promise" that the phone was FREE and $55 per month Unlimited. With Tax, and blah blah fees $63 per month. I Have utilized it a year - terrible Customer Service, and drive in the country, NO RECEPTION - (Billy Bob Thornton is a liar) - so TODAY I decided to switch to another carrier $25 per month unlimited. - T-Mobile says the Phone is locked and can't switch without paying for the (FREE) Phone $499 Samsung A-16 - that costs $5 to make in China - (FACT)! AND I have to pay the month and cancellation fees. So, $612 and then I can switch!! HELL NO!!

Today I called T-Mobile. I spoke with Annette customer care manager. Omg she was such a big help. She turned a bad day into an amazing day. She helped with my problem and I so grateful Annette is a great asset to T-Mobile and I appreciate her so much.

Horrific customer service. If you want to talk to someone overseas who is super polite but has no power to do anything, and when they do try to do something are unable to produce, and this is your company. They have charged me for services I didn't order and continue to do so, even putting a collection agency after me. This is after I return the product 4 days after receiving it, with the understanding that I had a 14-day return policy. Then after taking it back they continue to charge me. I can't tell you how much time I've wasted with this company. Do not I repeat do not do business with them.

Terrible trying to port my number from one carrier to them. Took days to complete, should not have been difficult. People not fully understanding English may be a problem. Techs not from this country? Or actually in this country?

Updated on 05/24/2026: Horrible company - I was sent an internet box back in February and returned it in store the very next day then I started getting bills and then collection notices and then collection calls - I have spoken to so many representatives who I'm not sure are from the planet earth and was told I need to go in the store to which I did only for them to call and put me on the phone with another alien representative who wasn't understanding the issue and would not give me her supervisor to speak to - STAY AWAY FROM THIS COMPANY!!!!

I wish I could give them zero stars. Their service is horrible constant drop calls Internet randomly stops working and they do nothing to fix it. I do not know how this company is still in business with the same amount of complaints that I’m complaining about. I cannot wait to make the switch to AT&T or Verizon.

Service is overpriced for Crap Service. Overpriced, below the ground service, crap... used them 20 years, dropped them like a Chunk of Heavy Concrete!

I was a MetroPCS customer for well over a decade. I thought to myself, why not try T-Mobile and get more bang for my buck. Well, that is not what has happened in any way. I pay more and get less. My phone was recently stolen. There was ZERO customer service from T-Mobile in-store or on the telephone. Assurant was just as terrible. I pay almost $30 a month for crap insurance that still makes you pay a $225 deductible. The whole point of why I chose that was no deductible, but they changed that a few months ago, and I should have left T-Mobile then but the T-Mobile rep threatened my credit over the overpriced pos Iphone15 that I still owe a grand on. I walked into the store and explained that my phone was stolen. They told me, " Sorry, we can't help you. You have to call Assurant." OK, but I do not have a telephone nor access to my email.

In March my nephew got a phone from T Mobile and returned it within the Grace period after he realized the salesman was untruthful about the terms of the agreement. The number he had from Straight Talk since December was ported out to T Mobile. He’s back with Straight Talk and even though he doesn’t have their phone he’s getting bills for March, April & part of May when he had their phone for 4 days and canceled within the grace period. His number was ported back to Straight Talk and T Mobile is still using that number to call him. He wrote a review on BBB and before they reviewed it T Mobile somehow altered it! Like how can they do that? Stay clear of this company. First photo is his review. Second photo, long one is the one altered.

This review is for T-Mobile Fiber that we just had installed 2 days ago. We had a very negative experience. T-Mobile has some SERIOUS customer service issues. Salesmen are either intentionally misleading prospective customers or are not being trained. Here is what we experienced:

T-Mobile constantly tries to bill my checking account using (ACH) even though that phone account was closed months ago. I get no assistance calling them directly. No help is available at their store either. A bad deal all the way around, so don't sign up with these scam artists.

They have not honored their word, regarding unlocking my phone. They reluctantly issued a transfer pin, but then locked it so it can't be transferred. I have been getting the run around for 3 days, after having been a customer for 14 yrs. SMH. T-is for Trash!!!

I did not choose this company they took over UScellular. As soon as my plan switched to T-Mobile I was receiving ads and flyer text to the point it was boarderline harassment, not to mention all the billing reminders added it. Then when I went IN STORE to pay my bill they have a $5 in store fee to pay the bill! Who does that? This will be the end of my contract after almost 20 yrs with US Cellular. A shame they destroyed such a good provider.

Biggest mistake I ever made was switching to T-Mobile. First off they lied to me about my bill. They said it would be no more than $200 a month for internet and two phone lines and hear my bill hasn't been less than 400. And let's talk about phone issues. Half the time I don't have internet on my phone or it's really slow dropped calls and even resetting everything doesn't fix it. I should have never switched and I can't wait to get rid of them. If I could suggest anything for anyone is stay away from T-Mobile.

Was good until I moved, no store close to me and signal wasn't good so I switched. I called and canceled everything and asked for a mailing label for the internet modem. Now it's 3 months later and multiple calls, I stop payment with bank. I went to a T-Mobile store since they won't send me a return label, they said they would. 3 diffent calls but they took the modem back but flat out said they can't cancel, now I'm getting something from a debt collector from T-Mobile and still being billed over 6 calls and physical went to the store and they're messing up my credit. Now I'm disputing with my bank and luckily, I have legal services through work. They said they can get it straight, so will see about that, but definitely wouldn't use them again.

They lied about the free phone upgrade, my bill is an outrageous amount of $430!!!!

Very disappointed with T-Mobile customer service. I got a new phone on a promotion, and I was told my monthly bill would only increase by about $25. However, my bill came with an extra $135 charge. I called customer service three different times, but every representative gave me a different answer. Nobody could clearly explain the issue or solve the problem. The system and customer service experience were very poor and unprofessional. After this experience, I would not recommend T-Mobile to others.

T mobile never supplied 4 bars of wireless power. Always weak. Further when I moved and cancelled my account they billed me again after service was cancelled and not used. Then they kept charging me late fees on top. Disgusting behavior. Never will I recommend them. They are shameless. Go anywhere else!!

I reviewed my bill from T-Mobile and realized they were charging for two internet lines at $35 each. I spoke to a man from customer service who gave his name as Dervin R. I told him I never requested a second line and that line has never been used which he confirmed. He told me that he was referring my case to the fraud department and would return my call in two days (Sunday). He called back two days later, but gave me the runaround, in fact, he said I can keep the line for $10. I told him that I am not paying for a line that was never requested. I asked him about the fraud investigation he requested and he stated he never heard anything back, so why not say that and wait for a response. I doubt a referral was ever made and the call was made to use gimmicks to keep me as a customer and not get to the bottom of the fraud.

T-Mobile customer service has gone downhill. I was with them for years and in the last 2 1/2 months I would say not only has my bill increase significantly. I’ve had a lot of issues getting through to customer service. I need a tech-support for my gateway and I sat on the phone for an hour and a half two days in a row. Finally, I went up to the T-Mobile store and the gentleman up there finally helped me. I had to get a new gateway box, but it took all kinds of stuff to get that done. My bill has gone up and up and up. I want to speak to someone about it after the Gateway incident, the manager called and asked me and I told him I like some help with my bill. He said, "Come into the store. Someone here will help you." Well I just got back from up there and all they did was they dialed the 611 number which I could’ve done from home.

I have to set up my phone at home by myself. Customer service from TMobile app said I could pay my bill on the 16th. They lied and I can’t pay on the 16th. I have to pay on the 9th. They said my phone was free. They lied again. One month after I got my phone, my bill went up by $25. My bill is supposed to be $42 and now they are charging me $85. The manager at the Grand Junction, Co store wouldn’t listen to me. I explained my situation and I said the app won’t let me set up the right date to pay like they said I could. He said, "You didn’t let me finish my sentence." That was because he told me to go to the app. I said m, "I told you the app isn’t going to do that for me and you aren’t listening to me." He said, "Bring your phone in." No, I don’t live in Grand Junction and I am not driving 90 miles for this. They are LIARS.

I am writing this review for general information and warning about canceling service for T Mobile internet. I submitted a cancellation for service in the middle of a billing cycle and was told that the service would be cancelled and that they would send the return paperwork at the end of the billing cycle and that I could return equipment to the store but they would not be able to process until the end of the billing cycle.

I went to the store on Hwy 78 in Stone Mountain, Ga. I arrived at 9:58 the store opens at 10. There was one customer ahead of me, but two employees were at the store. I waited for the other person (one male, one female) to assist me. She did say "good morning, how can I help?", but that's where the customer service STOPPED. I told her what I wanted (move some pic. over from my old phone), she said that since I was going from a Samsung to a Google Pixel, I needed to go to Best Buy Geek Squad & gave me the # because it was a diagnostic problem.

I had Metro. I needed a new phone so I went to a retail store, a different location than I normally visit. I got suckered into there migration plan to switch to T-Mobile. I Agreed to a monthly price at sign up. 1st never received bill. Shut phone off. Called spoke to customer service. Resolved bill. Changed billing date to the 19th of the month. 2nd month (which is now) shut phones off for nonpayment. No invoice received again. Called again and spoke to tech support who informed me the I owed $264.00. Plus, I had left over balance “from the previous month".

I was with T-Mobile since they started. The company now hires the worst people dei I've ever seen now. Tech support doesn't know what they are doing, sent me a replacement phone instead of telling me how to reset the Bluetooth on device, telling me the phone was just broken and couldn't be reset. So since nothing wrong with the phone, I did not use it. Sat on the table for a month. Then, when my battery on my main phone was almost catching fire, I switched with them into that phone sitting there with their help. Then, my third phone battery, the same thing happened within two weeks. I've had these phone burst into flames before, 6 inches flame I ran outside thinking it would blow up put down on concrete!

Absolute worst customer experience we have ever encountered! Don't walk away from T-Mobile, you should run or Sprint as far away as humanely possible. We thought we would give them a try, and during the window of time you are allowed to cancel, we did just that. We then received numerous phone calls from both T-Mobile and the company they use for collections. We even have a receipt showing we paid their fee to "Re-stock" the phone, yet they continue to call. Should be illegal to lure in a new customer, offer the window of time to cancel and then they do not hold their own agreement. Attorney General in NH has been notified of their very deceptive sales practices.

Deceptive Promotion on 4 phones. I really didn't need 4 phones. T-Mobile insisted that they were promotional phones. I only used 3 of the promotional phones. I am downsizing my business and trying to terminate the contract. T-Mobile is arguing that if I terminate my contract, I must pay 475 plus for each phone. This situation has been a nightmare. This is fraud, and someone must be stopped. How many other people is T-Mobile defrauding?

Deceptive Promotion, charged for a “Free” Phone, and My Old Phone Kept. I had a perfectly working phone and was offered a T‑Mobile promotion to trade it in and receive a new phone “free” through 24 months of bill credits. I accepted this deal in good faith. What happened next has been unacceptable. T‑Mobile charged me $799 for a phone that was supposed to be free, completely breaking the promotion that was offered. At the same time, they kept my old phone, which was in perfect working condition and originally sent as part of the trade‑in. I have not been given the phone back, nor a fair resolution. At this point, it feels like they charged me for the new phone and took my old one.

We purchased our unit in late January 2026. The T-Mobile staff assured us we were getting a good promotion, but we were unaware that the charges for two iPads were included in our bill. Since we were not receiving a hard copy of our monthly statement, we didn’t notice the itemized charges until I realized the bill amount was higher than expected.

Bought S26 ultra online from T-Mobile. Completed online trade in form and was told my old phone was $300. At trade in at tmobile store was given $120. Called tmobile and got the run around. This is an unethical practice.

I switched to T-Mobile to take advantage of the 4 new lines and 4 free phones promotion December 2025. The free phone credits were not properly applied and I have spent countless hours trying to resolve the issue. After 5 months of promises to address the issue I was just told I don't qualify for the credit. Terrible retailer and a worse company. I regret switching to tmobile. Big mistake. Stay away from this site and the company as a whole.

T Mobile does not tell you of the many fees attached to your bill. Their estimates are completely off. They do not give accurate information on fees, promotions you do not qualify for are given in your monthly estimate amount along with many other fees tacked on after you sign up. Many people on a budget had better do their own research before they sign the contract! It shouldn’t be a $100 surprise tacked onto what you were told and expected to pay. Be cautious!

Really should give them zero stars. I've been having trouble with my phone for over 2 months. Every time I call it's something else. My. Now I cannot make phone calls. Receive phone calls. Text messages. Nothing. And this was all because some idiot at T-Mobile told me to do something and I did it and should call me back. Guess what. She can't call me back cuz the phone ain't working and yes I pay my bill. It comes out automatically. My internet has been garbage for 2 years. As soon as my contract is up I will be saying goodbye. Kiss my hahaha. T-Mobile You're junk and your customer service is the absolute worst in-store and on the phone.