T-Mobile Reviews

They were taking more money from $700 for service I never used and had to called them 8 time to down to $210 for one cellphone line and my tablet with limited gigabytes and had to called 2 time and every time I had to go through 3 people just to get my release from T-Mobile and I just got them connected to AT&T both for $75 dls plus taxes. I can’t believe after been with T-Mobile for 9 years they did me dirty for the last 2 years.

I live 5 miles outside Virginia MN. Was promised to have service. I've been in the T-Mobile store multiple times. Called over 20 times, with same response, "You have poor to no service in your location, you should switch providers. But you have to pay for your new phones." If I was told in the beginning that we have no service in your location we wouldn't have been stuck with these phones. I feel as a company they take your money and lie to you. They should be responsible for the cost of the phones,, the customers don't know where they live have service. We are just lied to that we do.

I switched from ATT to T-Mobile and have had the worse experience. I have not received the full promotions, was quoted wrong info on my plans and they took my tradein phones with no way to get them back or I would just cancel. I had 2 people try and change my initial plan (to get another sale) and all this has been since May 1st. I've had 5 one hour and 30min+ calls. This is INSANE.

The worst deceiving phone company I've dealt with other than Att. Went to T-Mobile store bought 3 phones for business. Paid for phones, signed paperwork and left. About 1 year later they dropped our automatic monthly payment stopped, Not on our end. They started charging us extra and wanted to disconnect us for more money of service. Then they said we had a cut our plan off which they did. Then they said we owed them over $800.00 after all of their doing. Who stops automatic payments??? They did so they could charge us for phones and equipment saying we did early disconnect. Will Never use t-mobile ever. I recommend not letting them swindle you.

I can't even rate them one star. Actually it probably minus about 4 or 5 stars. I have had nothing but trouble ever since I got with this company. My bill was supposed to be 126 a month plus tax with auto pay. I have not gotten one bill yet for $126. I gave the information to go on auto pay that did not happen but I'm still trying to figure out how at 126 bill got to be nearly 200. I argue with these people every month. I set up a payment plan to pay my bill and they still suspending my service on my phone but not my daughter's. This is the absolutely worst company I have had. I thought Straight Talk was bad but damn T-Mobile got them beat. T-Mobile is awful.

Absolutely abysmal service at all times. I had Sprint before the merged. Never had a problem. As SOON as I switched to T-Mobile, I no longer got a data connection at my own HOUSE. Even when I could get a connection, it was insanely spotty. Sitting down with my phone on my desk, no connection, but if I put my phone on a shelf above my desk, suddenly my data worked. On top of that, even with that solution it would randomly cut out. When watching a show on my computer using the hotspot on my phone, I could watch 3 episodes with no problem, and then it would just suddenly cut off for no reason and not work for the rest of the day. I get better connection hundreds of miles from my home than in it.

My bill had been getting higher with no changes to my service. When I inquired about the recent $10 raise I was told it was for rising costs. I advise that you carefully read your contract before signing. Very carefully.

Frequent dropped calls, slow internet, all around poor quality customer service. Continued billing me long after I dropped them for another cell company - ZERO stars rating from just another disgruntled EX-customer.

Had 6 lines, took 3 away and they tripled my bill for 3 months. After I realized they told me there was nothing they can do because I already paid it and they can’t give me a credit!! They are total crooks!!!

Amanda was the best to help me upgrade my phones and change one of my number. Thanks so much and she had the best attitude and a great sense of humor. Come and get the best service you could ask from at this location!

The Billing is the worst, The store hopes new customers by stating wrong charge amount. and bill over charge. I bought "HOT-SPOT" internet equipment on 4/30/25, but they told me the charges will be $55.00. But I received a bill on 4/15/25 for $75.00. When I went to the store, they denied stating that the charges will be $75.00. Now on 4/21/25 they disconnected and stated that I have to pay $750..00 + $23.00+ activation. I did not use their service for not even One month. What a rip off company T-Mobile. Several times I tried to pay on line, but failed; I called the store they want me to go to the store. I am 60 miles away. I called customer service, the PIN Number they gave is not working. What a confusion and chaos T-Mobile.

I paid my phone off and my contract expired., I started month to month and later moved to an area with bad reception. My bill was automatically deducted from my checking., so I paid my last bill and made sure there wasn’t any overlap. They ported my phone to Verizon at the Verizon store. I no longer owed them a payment and I stopped the automatic payment with my check account. After several months I received a bill and I disregarded it because I didn’t owe any money to them. Then after about a year and a half later I received a letter from a collection company saying I owe T-Mobile $119.00 — How do you continue to charge people after you port the phone to another carrier?? Then the foreign customer service representatives won’t help you resolve this issue and so it’s permanently on my 700 credit report because they refuse to take this off my credit report!!

T-Mobile is a fraud. Sales person told me I will have 100Gb for $60 a month and 20 days for free trial. I signed up. It turned out it is $70 a month, 15 days for free trial. After I used T-mobile internet services for checking emails for 12 days, 80 GB is used up 80%. I can't believe it and called T-Mobile customer services, they told me it is normal to use up that much data just for emails. I need to buy more data or internet will slow down. On day 15, I used up 100 GB and 100% of data. I can't even open the email. I cancelled it. They give me an option for unlimited usage for $145. I said No. Verizon only charge $89 per month and much faster. Run from T-Mobile. Their service is really bad. They don't care about you. Run away

Never mail in a trade in, they never receive those. When you finally chat with a representative, they will tell you (if you are lucky), "Oh we received that last night." T-Mobile cannot tell the truth about anything. Protect yourself and take trade in into store.

Horrible connection. The worst service. It used to be good but now it’s horrible. I never recommend you to use this company. I will definitely change this company. Bad internet bad connection. Sorry but I am really disappointed from this company. They charge you high but don't provide you good service.

Updated on 06/11/2025: This is a follow-up to my previous review, and I feel it’s necessary to express my frustration more assertively. It has now been over a month, and T-Mobile has still refused to uphold the price that was promised to me when I opened my account. It’s unacceptable that no one in their company seems capable of resolving this issue. Instead of honoring the quoted price, they continue to resort to bullying tactics, misleading information, and excessive fees that have no relevance to my original agreement. T-Mobile should be ashamed of how they treat their customers. It is imperative that action be taken to address these ongoing issues, as it’s clear that they have gotten away with similar practices over 25,000 times. When will this end?

Worst customer service ever. The agents will be nice to you, but they will never truly resolve your issues. You will be directed to Apple while the TMobile agent will say it’s not a TMobile issue. Then Apple will tell you it’s not an Apple issue and you need to talk to TMobile. I pay for 5G service and I never get it. Tech support says everything is fine. (No towers are down etc. I live in Houston where there is plenty of towers.)

Deep disappointment and frustration with the ongoing experience I’ve had with T-Mobile. When I first signed up for their service, I was given an estimated billing amount that seemed fair and reasonable. However, what followed was nothing short of a nightmare. Month after month, the bill I received was consistently incorrect. Not once or twice—but every single time. And every month, I had to waste my time calling customer service team to get the issue addressed. Each time, I was assured the issue would be fixed, a refund or adjustment was processed, and yet the cycle repeated itself like clockwork the following month.

Till now I have had no issues with T-Mobile which is why I am so disappointed! I went in to add a line and upgrade my iPhone 12. I was told by one female rep to file a claim on my phone prior to upgrading to get a better deal on my trade in. I left contemplating what I wanted to do and came back to the Addison TX location on beltline the next day. During this visit I was told I did not need to trade in my phone because I could get the 16 for free so I agreed. Rep stated my bill would only go to 168 for both lines. Well, that was the second lie as when I looked at the app a week later it said I owed almost 300.

I have been a customer for about 17 years with this company. Anytime I set up a payment arrangement it is never an issue. I went online to purchase some AirPods and my bill is due yesterday which I couldn’t order them on my day. The bill was due. So one day later I get the same message. I call and talk with a gentleman and his supervisor, and they attempted for me to pay for the AirPods and then turn around and credit my account. Keep in mind most bills have a grace period and being in a customer for as long as I have been one day should not be an issue. I am not going to purchase an item. Have a credit my bill and essentially get it for free when there’s a zero dollar down and a monthly charge. They would do nothing to accommodate me at all for this purchase. I find that completely ridiculous and uncalled for. I’m disgusted with a one day difference for a purchase. I have purchased many phones from this company for the past 15 years.

TMOBILE is the worst company ever. Very bad customer service. 6 hours on and off on the phone with them, I had a terrible experience. Thief, all what they want is your money, I would not recommend this company to anyone.

I am a disabled person with no vehicle. I have T-Mobile phone, internet, and other services. The modem for the internet went out less than a year after I got it due to a poor design. T-Mobile replaced it, but I had to pay $80 out of pocket to return the defective one. T-Mobile’s solution- “can you ask a neighbor to take you?” That’s the kind of crap you will deal with. Their promos say devices on them which is a complete lie. You will be making monthly payments on the devices. Once I placed an order and saw they lied to me, I called within minutes and they refused to cancel the order because it hadn’t shipped yet. Fraud. Avoid this company. They will deceive and flat out lie to you. You will be out of pocket if something is there fault. Two cups and a string would give you better peace of mind over this deceptive company. If they treat a disabled person this way, how do you think will treat you?

So I tried to order the iPhone 16 Pro Max online. My order came out to $99. I added accessories. It came out to $107. I couldn’t finish my order. I spoke to an agent and told them I didn’t understand what I was doing wrong. They told me that there is a $35 waiving promotion of do it online. I was like, cool. I still couldn’t. They asked if I would like for them to help me with my order. I was like, ok. Ty. So when it was all done the total was $145. I was thinking that was taxes. After I paid, they sent, they emailed me my receipt. I took a look at it and saw that they charged me $35 because I said yes to the agent helping me. I was like, "Are you serious." The agent didn’t mention anything about the $35 promotion being taken away. Instead, their courtesy was to scam me out of the $35 waiving promotion. They tried making it up to me by using the $35 to towards whatever.

They automatically connected my account with the starlink beta program, after I explicitly told them I did not want to support a Nazi (Elon Musk). They need to end their partnership with the white supremacist.

Been with T-Mobile since it was VoiceStream, 20 years +. Never had to call 'em everything worked ok. My daughter decided to get rid of her Apple Watch. Canceled the service. It was 12 bucks a month. Expected my bill to be $12 bucks less. It went up $10. When I called they said the service was cancelled and that that modified my bill to a different plan. That was more expensive and I could not go back. Not sure how getting rid of a service or service changes my plan. Started looking for a new one. Sad.

The worst company! I've been with Tmobile for 20+ years, but what happened with them in last couple of years is a shame. I was thinking about switching to a different company but Tmobile promised and gave us a promotion for FREE IPHONE and my Galaxy was FREE as well if I opened a new line. Well, after signing a contract at the Tmobile store, month later I got the bill and it turns out that FREE IS NOT SO FREE and I'm paying whole amount for both phones!!!! Please please stay away from Tmobile!!!! They are not the same company like 10 years ago! They are liars and thieves!!

Been a customer for 15 years & I will be switching to another carrier. T-mobile offered me a promotion for 2 free iPhone 16s with trade in of my 2 iPhone 12s in good condition. I agreed with this and signed a contract. Then, someone from customer service in India documented that I “declined” to trade in the phones and wanted to pay full price with no promotion. I DID NOT agree to this they messed up. They cannot produce the contract that I signed and are not honoring the contract that I signed. They told me because I was switching from prepaid to postpaid plan that because I paid for one month prepaid already so that I wouldn’t lose my money because they couldn’t refund it, that I need to wait 4 weeks from receiving my phone and then switch plans. So they told me to keep using my iPhone 12 & trade it in later so that I could have phone service until the end of my prepaid billing cycle and then switch over.

I have had 2 very disappointed contacts with customer service this year with TMobile. The first one was with their cable. The Manager at a store talked me into getting a tower for cable at a low monthly rate. I signed up took it home only to find out it didn't work in my area, Southgate so I took it back same day. Couple weeks later I get a bill saying I didn't cancel service. I returned the tower same day had receipt but still charged service. The Manager stated he does not cancel service for cable at store and I was not told this at that time, a scam to get money is all it is.

I have never experienced a customer service that has lied to me twice not removing lines and over charging my account for three consecutive months. I’ll be paying what I owe and closing this account ASAP. If I could give zero stars I would.

The 5G is a scam. It doesn't work. After having an emergency with my daughter tonight and my phone not being able to reach her is all I needed to see to be done with this company. Nothing but lying thieves!!! STAY AWAY FROM T-MOBILE!!! AND THANKS FOR RUINING METROPCS.

Such a pain. I updated a payment method by phone and all my subsequent autopayments failed, including on my business account which billed to another card. T Mobile stopped the account and told me there was a fee to reinstate service - but no balance - which I declined to do. After repeated autopay failures and several calls to Tmobile, I gave up and cancelled my other accounts. Then I start to get calls from collections saying I owe them for service after the accounts were stopped. So not only do they not take responsibility for their payment processing issues, but they want to bill me for services not provided.

This company needs to be shut down, but sued for everything and everyone they have lied to and stolen money from in a manner of speaking, worse company I've ever had the unpleasantness of dealing with...

Guys please avoid T Mobile. They big time liars. When we switch from AT&T to T mobile they told as the phone we be on them that means free phone and our bill was 120 a month was good but after two months they raised the bill to close 300 a month. They said, "We didn’t approved for promotion." Do not believe them. They are all lie about service and promotion.

I begin T-Mobile services in 2010, at that time their service was limited in the Midwest. I have continued to be a T-Mobile customer since that time. But since 2023 I have had the customer service experience from hell! I have spoke to a customer service rep every month for the last 2 years! The problem has not been resolved. It was regarding a mid-level phone Moto G that was totally malfunctioning. This has been the worst customer service experience of my life! I will in the next few days switch services to Verizon. Because I cannot take T-Mobile any longer. Again this was over a very cheap phone that they are charging me for that was supposed to be a gift. I would never recommend a friend or relative to use T-Mobile services! Unfortunately they are not many providers to choose from LOL. I I will Port my number in the next week even if I have to pay more at Verizon.

The worst experience I have ever had was with T-Mobile. Employees will freely admit that they are trained to lie to customers to get the sale. The atmosphere at this company is so toxic most employees leave after a few months. That leaves the customer holding the bag. I receive offers to come back and no matter how good, I throw them away. I would never do business with them again.

Oct. 2024 went to T-Mobile on Bardstown Rd. Louisville, KY 40218. Fiance' was buying a new phone which he pd cash for. He also put me on his plan so I cancelled my AT&T. Store Mgr. said I was qualified for a Samsung upgrade free phone. I asked many times, "Is it really free," answer was yes. When billing time came they were charging my fiance payments for my phone. Said the promotion code takes 3 months to kick in and we would get that money back in 3 months.

This business is not accredited by the Better Business Bureau which says it all basically. They took my equipment because I was cutting my line off and then said I need to call customer service. Then they said I need to get a text on the equipment they took to cancel my account. This is fraudulent and has been reported to my bank as such. I would highly recommend not getting involved with this business.

Update: T-Mobile reached out and credited my account the full amount promised. The reason given is that T-Mobile did not communicate condition expectations when setting up the tradein.

I have been with T-Mobile for 10 years. They used to be a reputable company. Unfortunately, their shady billing practices as of late have me questioning their reputation. I canceled the internet service late December. A few days after canceling, I ended up in the hospital for a few months. When I was released I sent back the router. They still charged me $400 for the router saying that it was sent back after the acceptable time period. Nowhere was there ever mention of a time period. I explained the situation to them but they refused to work with me. So, now they have the router AND the $400 (had to pay in order to keep service).

I recently bought a watch from them and it does operate the way I was told it would and when I called for help with it, I spent over 3 hours on the phone and it still does not work right. I am disabled and they want me to go to UPS to return it, which I am physically unable to do. I guess I am stuck with it.

Overcharge. Secret scam, horoscope fees, warming hidden fees, extra tax and fees, promise one month for the payment and then goes up more than $20 a month without previous notice. I wouldn’t recommend this company at all. I barely have signal, very expensive phones, very pushy sales tactics. Try to make you feel obligated to get a two year contract.

I just wasted over two hours, by chat and four phone calls including two supervisors. My issue was not complicated. All resolved quickly with the fifth call. The worse customer service experience. Happy never to deal with them again.

I have been a customer for about 5 years and decided to upgrade my plan. The upgrade offered a trade in value of 800 dollars per qualifying phone. I did this. I got a text that the find me was left on two of the phones, I remotely turned these off to satisfy their request. I am now being told by customer service that this delayed my promotional window and they will not be honoring the promotion and I will not be receiving the 800 and something dollars credit towards my new devices. I requested them to send me the iPhones that I mailed to them and was told they will not be able to do that as I am too late for that request. I feel so sick about this.

Worst phone company out there. Their customer service is horrendous! I cancelled my service and they created a new phone to my account and made it impossible to get my final bill. Sent me to the store 2 separate times and both times the employees were clueless. I can’t believe I actually stayed with them for so long. Switched to ATT with no regrets.

I had been with T-Mobile for several years. The service was generally reliable, pricing competitive, and perks decent. But the way they treated me when I decided to switch carriers was a sharp contrast to their supposed customer-friendly image. After I ported my number, I was blindsided by a $230 final bill, with no clear explanation or opportunity for discussion. No loyalty acknowledgment, no flexibility — just a cold invoice. Their homepage still says: “Get Even More Without Paying More.” Ironically, I ended up paying more for leaving — and got nothing in return. This experience soured my view of the company and left me unwilling to recommend them. I would have considered returning someday, but that door feels closed unless someone at T-Mobile decides to step up and take responsibility.

The worst service!! Dropped calls, couldn’t make calls from my house. Purchased a brand new phone cash. Went to another carrier. Got Eric on the phone. He refused to unlock the phone until the 40 days was up. Where did they even come up with these things? There was supposed to be no contracts with T-Mobile. They literally held the phone hostage That we owned. They refused to unlock a phone that was completely paid off. I don’t know how that’s even legal. I’m thinking they did this so that we had to pay for another month of service that we weren’t using because we were forced to change carriers due to not having service. I found their customer service terrible and their phone service horrible. Don’t use.

The absolute worst customer service. Called with a "their problem". I've been dealing with it for 4 months. Every representative has assured me that it was taken care of. I challenge the company to claim otherwise.

Hi I want to give a good review for the T-Mobile store in Tacoma Washington. I was in the store hoping to get help to port my number, because I’d lost access to my Facebook, and it was a really needless cycle on repeat for months. I honestly didn’t expect the rep to be so friendly, professional and helpful -beyond the scope of phone purchases and numbers, but she was exceptional!! Kenzie, far exceeded my expectations and may not really fully understand how richly she helped me. I have always had four star service at Tmobile, and they have -always been so consistent. Thankyou! Thankyou Tmobile! Thankyou Kensie for the exceptional experience in store! Always so refreshing and a pleasant relief. Thankyou!!

My daughter switched to T Mobile and she has had the worst service I've ever seen. She is always dropping calls. If you live in Lancaster SC stay away from this company. They may be great in other places but awful here.

I purchased home internet and was told promotional trackers came free. I didn’t realize I was getting charged for them until I analyzed my bill more closely. I called to cancel them and was told I would still be charged for the units.

Tmobile has partnership what they call perks for their customers such as rental cars, etc. I went through Tmobile Travel, made a reservation for car at Dollar Rental 106.67, was charged to my card for a deposit. Went to pick up the car at Memphis Airport. The card that was accepted for the deposit now they don't accept it at all. I reach out to Dollar Rental. They say talk to Tmobile say talk to Dollar. No one wants to be held accountable. My question is why would Tmobile be in partnership with a business that rip off their customers so I received NO CAR NO REFUND. It's like they robbed me of 106.67. It doesn't make you look good...And I want my refund.

I have been with T-mobile for 12 years. I started on my dad's account then took over after he passed about 4 years ago. Around that time, tmobile switched to "hub" something or another. I have not seen my bill since. When I call in, I am told I have to be added, sometimes I can be added & can log in for about a week. Then I am logged out & lose access for about a few months. All the while, calling in to fix the issue to no avail. I end up having to go in to the store... Just. To SEE. my bill! It's infuriating! The service itself is terrible. Customer service is so hard to understand. But most of them seem nice, but they only make it worse. Then 260 for 2 lines is crazy work for me not to be able to see my bill whenever I want. Needless to say, I won't be with them after today.

I had to make a few trips into the Vestal store due to transferring my apps and data that miserably failed by an associate at the store. One, he forgot to activate the SIM. Two, and not all data transferred. When I went back to get that issue fixed, another associate was so rude and let my phone buffering for long time while ignoring my questions, just staring into space. I was not told that my replacement phone was refurbished until I called another associate after the 2 visits because the charge wouldn't last long on the battery.

Horrible doesn’t begin to explain the absolute crappy Internet non service…Las Vegas, if you’re listening, Don’t! I have been a faithful T-Mobile customer for over 30 years, and this Internet is the Absolute Worst. It is completely unreliable and super slow. If you’re with Cox, I recommend you call Cox for a better rate. Save your time and energy because T Mobile is a waste of time. Cox is the better choice in Las Vegas, Nevada‼️ T-Mobile's Customer Services is worse than the Internet… The agents working from outside the US, unable to communicate, use a bunch of words that sound like a garbled word salad, that you have to try to figure out what it is that they’re trying to say.

I've been a customer for over 10 years. I called to set up some international calling. While on the phone the rep said I can save you money even for existing customers. Nothing will change on your plan except we offer a tablet and car sync and you will save 40 dollars a month. So after a debate I went ahead and decided to go with it. I mean 40 dollars a month is a lot. But I have lost my HULU I've been watching for ten years. I would not have changed if I knew this. Also I thought the car sync was internet for my car. My car has the same built in. I didn't need it. Have not even opened it. After a long business partnership I will be canceling my service as soon as I get out of this new contract that he never told me I was joining. I knew it was to good to be true. With the 40 I'm saving I can get HULU through their app not Tmobile. Very dissatisfied with being talked into this without all the information.

Horrible service. It never works though I have the best line of service they offer. Also turned off my phone after one day. I told them I’m dealing with fraud but you know they don’t care. Money hungry mf. I’m never late. The one time I am for a reason! They turn off my phone the next day. Would not recommend. I’m going to Verizon once these phones are paid off.

T- MOBILE, I cancelled my plan! They did not turn my phone off for 4 months. I have all the records & went into store. I explained I was on eft. How can you charge me for $360 dollars, they could care less. Turned me into creditors. I've never not paid a bill I owed in my LIFE, NOW THEY ARE SENDING ME NASTY LETTERS!

First, T-Mobile is having difficulty sending text messages. Second, when you call to talk to customer service, you get someone in the Philippines whose accent is difficult to understand. What a second-rate company. I live in the US, I pay in US dollars, and make all of my calls in the US. They should have a call center based in the US.

ALERT, ALERT, ALERT!!!! T-mobile is HORRIBLE. I called to ask about a family plan and they told me we need all your info before we can give me a quote. They were going to pay off our existing phone too. We decided not to go with t-mobile because Verizon matched their price and t-mobile said, "We can't activate your line till you go to store." We never went to store and signed any contract approved any payment and they stole $150 from me. I will be filing a lawsuit for stealing from customers.

We had difficulty pairing a watch and a phone that had recently been transferred from another company. Angela helped us get it done very quickly with considerable patience and great success! Hope I can speak to her if I call again.

Recently switched from T-mobile to AT&T because we were tired of always having to call customer support. We had autopay set up but always have different amounts charged. Each time we call customer service, there’s always different stories from different agents. We got sick of it thought we’d call and asked if our devices are paid off before we switched to another phone company. They told us everything was paid off and we’re cleared, so we switched to AT&T because they have a good deal at that time. Long story short, after moving out of T-mobile we received a bill.

Customer service ID ** said they don't unlock devices for another carrier like Starlink. There will be an extra charge for services above and beyond. Elon Musk joint ventures with TMobile, tmobile stated that service for existing customers would be free at no extra cost. Now tmobile is going to be charging extra for starlink service. This will go viral on X.com and other social media. The tech support team stated the same as ID ** customer service agent. Tmobile customers are being mislead. On stage with Elon Musk and tmobile Above and beyond watch tube video and listen to what tmobile said free no extra charge. Class action has begun.

So, my phone is not working. I tried going online to see about getting a new phone but I could not do that because they send you a push notification to get onto your own account but again phone not working. I then called them on the phone and they asked me to provide a six-digit pin I created years ago but I could not remember this pin. Since I could not remember this pin from six years ago, they could not help me and told me I would have to go to a store an hour away from me.

I plan to continue telling the story of how months ago, T-Mobile could have changed my account email to allow me access to Apple TV. Instead told me that I wasn't important enough for them to make such a change and to just let the gift expire. Yes, that says I'm an important customer to the world!

I’ve been a customer for T-Mobile for almost 13 years and I have never seen anything so ridiculous about cell phones. Now they’re going up five dollars on the customers that have been with them for a long time. Doesn’t make no sense. They’re already charged late fees and also by the way to let everybody know is that the reason they’re doing that is because they went up on the prices on Netflix. Netflix you’re supposed to be allowed three or four people in a household to be allowed to get into the accounts and they don’t do that. I have five phone numbers on my account and every time somebody leaves from the household to go somewhere and tries to log in they cannot log in because they’re being blocked. I think T-Mobile is hiding something and we need to find out what’s going on.

The worst experience trying to reach customer service about the overcharging of my bill. They already made a mistake by overcharging my bill with disconnected extra line the month before. Then they keep doing it again this month. I tried to call the number and being told there is a 30 minutes wait and I opted for a call back number. 45 minutes passed and no call back took place. So I called the number and being put back on ANOTHER 30 minutes call back again, which was again, empty promises. I can't even get a live operator to dispute the bill anymore. After over 20 years, it is time to switch my mobile network after this horrible treatment by T-Mobile.

About a month ago, T-Mobile sent me an email. They were going to increase my bill only $5/line. For four lines, that would be $20 increase per month. I told them that I don't want to change carrier. Asked them not to increase. Otherwise, I will be other carrier's new customers. Looks like they didn't care. Something really bothered me was that their CEO said we were their legacy plan customers. Without hesitation, I changed my carrier. we got three new iPhone-16s for free and our bill decreased $50 dollars. If I didn't switch, I would pay $70 more per month with all old iphones. I'm glad I did the switch. By the way, T-mobile treated their old customers horribly. It would take months to get deposit back.

I have been a customer for years. I left another company because it was shady and I feel T-Mobile is playing the same games. I subscribed for a free version of Netflix and they switched it on their own to the paid one. I then unsubscribed and they were still charging me till I call. Too bad they are playing these games. Always check your bill.

T-mobile refused to honor the original FIXED rated plan I purchased over 15 years ago, and made it clear they will not reinstate my agreed rate. They made it easy for me to take my business elsewhere. I will not stay with a company that breaks its promises and takes loyal customers for granted.

They refuse to CANCEL lines not being used. They will only suspend the lines for 30 days, then want to re-connect. When you go in to the store and request assistance in canceling, the store representative will call the call center. The call center will also give the store representative excuses as to why they CANNOT CANCEL. Also, the reason I request the assistance of the store representative is because the call center representatives speak broken English and refuse to do what the customer wants. I switched to T-mobile 2 years ago based on a recommendation but THIS WAS A BIG MISTAKE! I AM CURRENTLY RESEARCHING ALTERNATIVE CELL SERVICE PROVIDERS BUT THEY ALL HAVE THEIR CALL CENTERS OUTSIDE THE UNITED STATES.

Would highly recommend finding another cellular provider!!! Due to being assured by salespeople that I had no contract and no strings attached. I purchased my phones outright, prepaid each month for over a year. If you are a day late on payment, they cut your service. After a year they automatically renew my service and they did not notify of one change, they just started texting saying I owe an additional fee. So after a few months, service is cutoff, these few dollar fees added up. I call, spoke to customer service, long story short I have to pay these fees plus another large fee to reinstate service. Then I paid said fee, reinstated service, then they changed my service to postpaid without my permission. So I canceled my service after a month.

Jacob at T-mobile at Tamiami-trail was amazing, great service and knowledgeable. His services was very appreciate and now my internet is working again!!! Otherwise I receive a lot of advice and show me a new phone. I may buy it lately, Thank you, Jacob.

Wanted to add a couple lines to account but, wanted to make sure I could aso called customer service as I was going in store later today. I asked about the $35 discount on activation promo they had. This rep literally told me, "Well you can ask them for a one time credit and they might be willing to do it." I was like, 'Wait a minute... It's a promo you have and not something a person might feel like giving you." Rep then says, "I don't think so" ... to which I replied, "If you don't know what is being offered and you're giving false information, I have no reason to waste my time talking to you... Have a good day," and hung up.

I recently had the pleasure of working with ** at the T-Mobile store located at **98-199 Kamehameha Hwy, Aiea, HI 96701**, and I couldn't be happier with the support I received. From the moment I reached out for help with my Apple Watch connection and service, ** was knowledgeable, patient, and truly committed to resolving my issue.

After being 10 years customer with T Mobile, I change carrier first week of the month and yet T Mobile charge me the entire month. So I had to pay 2 phone company inches same. What a bummer T mobile customer sucks, they had no answer to help me out, they sucked bad.

I switched from Verizon to T-Mobile in February 2025 with 4 lines. From the beginning, I was told I would get reimbursement for the 4 phones AND fees that came along with the switch. I spent two months going back and forth between Verizon and T-Mobile, dealing with the logistics of making the transfer, complicated by the lack of transparent communication in T-Mobile's part. After I finally get the rebate card, it does not amount to the total I owed Verizon for the devices. Verizon suggests that I call them back and after speaking to two different departments and a manager at T-Mobile, they tell me that they don't cover fees associated with the switch and that one of 4 phones brought over did not qualify for reimbursement.

This is one of the worst company. I have been with T-mobile for 5 years and every time something happens to my phone I get the runaround. I end up taking my phone to the Geek Squad and have them fix it. T-mobile is the worst company ever.

Horrible customer service. Cancelled my account left T-Mobile. Charged me 2 extra months. Called them to let them know that they were still charging me. Reimbursed me then sent me out to collections saying that I never paid them.

I recently had one of the most disappointing experiences I’ve ever encountered with a cellphone provider—T-Mobile. Unfortunately, what was initially presented to me as a $300 credit on my account turned out to be misinformation. I was told this credit could be applied to my next two months of service, and I agreed. Naturally, I assumed the credit was in place, as no communication suggested otherwise. However, without any notice or clarification, T-Mobile drafted the full payment from my account. When I called to resolve the issue, the representative admitted they had previously told me the credit would be applied, but claimed they had "misspoken" and that it was instead intended for a device. I remained calm and asked that the promised credit be applied to the current bill to resolve the matter fairly.

So so today, me and my sister came to the T-Mobile store with all intentions on buying a new phone and getting on a plan with you all when we walked into the store no one greeted us. There was multiple moments where they had the chance to greet us or even ask us what we wanted that was not done. It wasn’t until we came to one of them that they actually wanted to help us. I didn’t feel welcome into the store at all, but still chose to proceed with my business at you all store with that being said with there being five people on the floor with one customer inside the building there is no reason that no one was eager to get that sale, and I can personally say that I would not recommend anyone come to the store with the nonchalant attitude in this store. If I was not pressed on time, I would have took my business elsewhere. This store was 5911 Poyner Village Pkwy #101 Raleigh, NC 27616 United States.

An absolute nightmare. It blows my mind they are still in operation. Must be some really sick people running this business. The service itself was not good but the way they treat their customers... wow. After I switched providers they told me my account was closed with no further action needed. Then they come after me with lawyers? And inflate some small part of the month bill they claim I owe with insane fees?

After 13 years with T-Mobile, we have finally begun to move lines out of T-Mobile. I have nine lines with T-Mobile, but after two horrible experiences that cost me time and money, I don't recognize the company I was proud to associate with. I paid $800 for their mistake and now they have my credit frozen with mere $2k of finances equipment. We are porting two of the nine lines to Verizon, and as lines come due, will transfer the others as well. Even with their spotty service, we supported T-Mobile due to their exceptional customer service, transparency, and ability to take accountability. Even though service agents remain good, other things have faltered badly.

May 5th, store 8667, Tech John M. I went there because phone was not working right. I could not receive or send messages, access info, because ads kept popping up. John knew immediately what the problem was, and proceeded to clean the phone up and clear up the problem. He also took the time and instructed me how to keep it from happening again. Within 30 minutes he had resolved the problem, and I left totally elated by the service I had received. I highly recommend this store and Senior Mobile Expert John M.

It’s a bad company. I’m available to authorize anybody come here. It’s a shirt company, they don’t respect customers, the space is not comfortable, the agent unrespect. Don’t refer anyone to get services here.

I'm not a fan of T-Moblie simply because my phone has the best coverage it could have 5Guc with 5 bars and it still is slow, laggy and, drops calls. Also, the customer service aspect of this company is trash, they can't help me without a manager around.

I was a 20 year customer of TMobile with 7 phone lines. I moved to AT&T in February and ported out my last line. They keep billing me for a phone I don’t have and I don’t use and I’ve reported as fraud, they won’t let me cancel because it requires a two step verification to a phone number that is not mine!!! I’ve escalated it, gone to the T mobile store and had to resort to reporting the charges as fraud on my bank account. T-Mobile has said they will send to collections if they don’t receive payment. This is absolutely ridiculous.

I have had T-Mobile for years. And I usually split my $140 bill into 2 payments. Now they are charging me $318 stating I owe a bill, restoration fees, and late fees for a bill from SEVERAL MONTHS AGO! How is that possible when I have even paid my bill before my payment arrangement was due??? And 2 days later they took my money again on the day of payment arrangement. T-Mobile is getting shady!

Recently I switched from T-Mobile to Verizon and told T-Mobile to disconnect from their service. They failed to disconnect Apple Watch from the service and still billed me for the full month service even though I used only partial month/a few days of the month. Their policy is They do not give credit for partial months.

I signed up with T-Mobile for phone service while I was traveling to Europe. I needed the service for only 12 days. I was charged for the time before I put the SIM card in the phone and for a month after cancelling. The data worked great but I wasn't able to place calls or use texts. When I called customer service after my return, I was told that it was because I hadn't turned the wifi off. I wish they had told me this in advance. They refused to give me a partial refund because they claimed it wasn't their fault.

Cassie help me get my account corrected because another customer service representative didn't explain things to me properly messing up my monthly payments. I have had wonderful working service in my area.

Just another greedy corporation that severely increases your bill after the first couple months. Looks like Verizon has some competition on being the worst provider. Save your money and get a pre-pay plan.

T-Mobile is horrible. We switched to the over 55 plan to save a few dollars & got a phone with the promotion. After one month, the bill is now almost as expensive as before with taxes fees & they removed the promotion after the fact - criminal!!!

T-Mobile has provided a truly miserable customer service experience. I ordered a new device from them directly for the first time, after 20+ years of being a Sprint/T-Mobile Customer. After 5 days had passed, I contacted customer service and found out the device was on backorder. At no point had this been brought to my attention previously, and I expressed disappointment about that. Customer service then stated that they would ensure that my order shipped within 24 hours. This was just to get me off the line with a positive resolution.

I have been with T-Mobile for over 21 years. They were good till the new CEO came in. Now increasing prices, even there is a price lock with the rate plan. Just doing it since you have to agree to not sue them. Otherwise a class action lawsuit would be already in full swing.

T-mobile customer service is ran by people that don't like their jobs and by people that don't know anything or just are not informed about the company. They talk to you in such disrespect... another "VERY ANNOYING THING" is they will make this big fuss about how the primary account holder needs to disconnect lines and how you need to have you Tmobile ID pin etc etc... yet "authorized users" can open up lines, take out phone plans, do just about anything the primary can just not disconnect lines right??? But here is the kicker.. ready.. I go through the chat to disconnect a like and did they ask for any proof I was the primary account owner? NO!, Did they ask me for the pin?? NO! Did they ask me any verification?? NO! Great job T-mobile.

With them for 5 years and well, somehow, the wrong label got sent to me. I think I put on the box so the phone kept on getting return. And finally, I took it to the store a couple days after the trade end date. Yeah, you know, life's busy and it's the same phone. They're giving the new customers for free. You know what about existing customers? So now I gotta pay full price for the phone and stuck with the trade phone but that's how they treat their loyal customer. And the bad thing is, every time I've traded in my phone. It's been for the upgrade that they're already giving away for free new customers but you'll get charged full price and that for the basic random the basic phone that they give away.

I wish I could give 0 stars!!!! There is never any signal. Things take forever to load and actually work. I very much dislike T-Mobile and will definitely be changing where I go to from now on. The people are wonderful and so is their service but the signal and everything else is just bad.

We lose signal a lot traveling so it's no good for navigation. My son lives an hour away. Can't reach him most days. Be very careful and read all of their fine print. They added all kinds of extras on and never have good customer service.

When T-Mobile switched from the T-Mobile app to the T-Mobile Life app, it screwed up my account. Every month the past 6 months I've had to call in to get things straightened out. One time they even disrupted my services. If there are any more problems, I'm leaving T-Mobile after 10 years.

One of the worse provider if not the worse. Customer service and employees in any of the stores I visited blame each other. Easy tasks you ask to do can never be completed by any of the employees like copies of statement or simply cancel lines. They keep billing you blaming each other for job not done, and you get stuck in a vicious circle. Too bad I do not have an option for 0 star.....STAY AWAY, THEY ARE SHARKS.

I appreciate ** T-MOBILE expert at store number 985E in Tampa off Hillsborough. I went in the store and made an impulse buy needing a phone in a hurry. ** explained it why she thought I was making a mistake the first day and despite her observations I made the wrong decision. The next day I realized she was right went back and she helped me walk out of the store feeling confident I made the right decision and even took the extra time to help me switch things over and return the device I had bought the day before with so much ease. She had every answer I needed to take care of the whole situation. I went in there because my phone was broke and she made it so easy for me to be right back on track. I’m a proud customer of T mobile and would refer all of my friends and family to visit ** at the T mobile store # 985E 2302 W Hillsborough Ave Tampa FL 33603. Thank you!!

I was with Sprint. Since merger, they've held to nothing they've said. Price kept creeping up and when I paid off 4 phones which equaled around $75 dollars my bill on went down about $40 for 3 months then all the sudden there was a $12 increase and they danced around explanation. Customer service is HORRID!

Customer support does not understand it means. This company does not respect or value customer loyalty. They just lost so many customers - probably fed up with their crazy prices. Their stock took recently a beating. What more do you need to know?!

Would never recommend the company to anyone, because since I signed on... been lied to, and stuck with equipment that I tried return, but couldn't..being charged for stuff never got. Jack prices upon.

I live in area w/o wired internet and touchy Wi-Fi. I have had T-Mobile Wi-Fi modem for few years along with 2 cell lines. Until all the changes in their plans w/in last months I could use my phones w/o a lot of problems. However last 2 months I can’t make calls from my home as told I’m breaking up - this is almost every call. Also dropped bars as trying to make calls = I’ll start out with 1 or 2 bars then try and send text or make call and bars drop to zero. I know T-Mobile uses Verizon towers so they are dropping my service quality. I just asked girl at TM store if a cheaper plan (I’m senior. Had good plan) being advertised would be better option (5G). She told me, "No. It would probably be worse."

I called to upgrade 3 phones that I have in my plan, they told me so much garbage about a trade in. I sent my 3 old phones, they gave 3 phones, upgrade the plan from Magenta to a horrible business plus and they stick me with 6 lines insert of 3 and I have to pay for extra 3 lines that I don’t use and definitely I don’t NEED. That was a very dirty play. After being their customer since they were SPRINT, after 24 year I believe is about time for a change. Don't let them fool you.

Was with Verizon for 26 years. Worst mistake I've made was to switch to T-Mobile. Was told for same service, unlimited text, call, and data would be $82.36 a month and myself and person who recommend me would get a $50.00 credit after 3 months and service would be better. Bill not what was told to me by manager St. Ormond Beach store told me. Never not $50.00 credit and service sucks. Half time, don't get phone service. Stay as far away from T-Moblie. For not use, but or believe T-Mobile. Would not recommend T-Mobile to anyone. T-Mobile just wants your money and could care less, you were lied to by their store manager and says nothing they can do about it even though store manager lied to sell their service. Tell everyone and anyone thinking about going to T-Mobile, do not use T-Mobile. Service is below par and all they do is lie.

T-Mobile USED TO BE the best consumer ISP out there. It isn't any longer. Now, their HotSpot and device speeds are slowing down and are unreliable. When you call customer service, you get a 5 minute speed reading monologue on tech you don't need --even if you tell them to stop. Clearly the focus has become on sales and not on quality. And what an ignorant decision to make. People are calling you to COMPLAIN. Why would you think we would upgrade when your services already are terrible? LOL. A bunch of people are getting a pay check THEY DON'T DESERVE. If they keep this up, I'll do some research and see if another ISP has become better or equal to them and if so, dump them for good.

I recently switched carriers from Verizon to T-Mobile last month. My son and I brought our phones over, and they had a rebate called Keep and Switch. The rebate was $800 for each line. I submitted the paperwork for the rebates and my son is getting the $800 rebate and I am getting $166 which was the amount I owed on my phone. I took care of paying my phone off like T-Mobile reps. told me to do. Now, I am being told that my rebate is $166 because that is what I owed on my phone.. I went into a T-Mobile store and gave them the necessary paperwork I needed in order to get the two $800 rebates. The manager from this store which is located on 4154 Mckinley Pkwy Suite 1300. Hamburg NY 14075. EVERYONE BE WARNED, T-Mobile does not own up to these: SPECIAL REBATE OFFERS!

Before you switch to T-mobile. They are the biggest scummy liars ever. They'll tell you exactly what you want to hear. Do not switch. They are scum. The bigger they get the worse they get. Do not let them suck you in. Their service does NOT work anywhere near any beach or water. They are **. The employees will act like they care but they do not. Stay with verizon or whoever you're currently with. Please trust me on this.

T-Mobile has deceptive business practices. They will say anything to keep you as a customer but as soon as you are off the phone, everything goes back to as before. Don’t believe them ever!! They will say anything to keep you and not follow through. Such a shady way of doing business. I was a customer over 20 years. Back to the Sprint days. Goodbye T-Mobile!! I’m going to take hundreds of your customers with me to your competitors.

Worst cellphone company on the planet. They lie they pass the buck when in the wrong and haven’t refunded my money and act like they can’t talk to each other from department to department. I switched to them on 2/28/25 changed my mind and asked for return labels and pick up from UPS the same way they the phones were sent. Only needed one label because received 2 phones in one box. Sent phones back and had paperwork and tracking numbers. But the return warehouse lost the iPhone that was returned gave me a partial refund and a confirmation email of only one phone being returned.

TMobile on Medical Center, Murfreesboro TN. Robert wasn't helpful. I asked if I could get a phone plan for international travel, he said no. I asked if he could help with my phones echo, he said no. I called TMobile and the agent was able to offer me a Data pass for travel. Great agents if you call in.

This company is more corrupt than Verizon. First purchased Sprint, which had great service. To T-Mobile with absolute garbage service and this is being 3 blocks from a tower. Next they don’t tell you is autopay is removed 5-7 days before your due date. They also do not tell you your bill is cut the day after your due date, but is not sent to you via text or mail till 2 weeks before. Bigger scam artists ever.

Staff at T-Mobile Providence Highway Dedham Ma are fantastic. Showed up 10 minutes before closing to buy new phone and service due to loss. Friendly, kind, professional, knowledgeable and fast!!! They didn't say - "Sorry we are closing." Great vibes at that store. Shout out to Francesco especially. Give these people a bonus!! They earned it!!

Unfortunately, I am writing this review to express my dissatisfaction with T-Mobile customer service. This week with T-mobile has been nothing near pleasant to say the least. I went to the T-Mobile main store in Pensacola on Davis Highway location, Sunday, April 27th, where multiple people helped with my claim on my phone.

Beware of their free line. I had 4 lines with T-Mobile for almost 22 years. I switched to Spectrum for cheaper service for a 1G speed. Now, because I switched, T-Mobile is charging me for the free line even though I never used the line. I had 3 lines for myself and don't need an additional line. Julie from the ** customer service was very rude. She thought I don’t understand what she was telling me. Cut me off multiple times with her loud voice. Beware of their free stuff. It will cost you when you switch. I will address this with BBB! I will check with BBB and provide my statement.

I ordered service twice and cancelled immediately as ADT backed out of their contract and I didn't need the devices. I am under an emergency order of protection which was disclosed with every conversation with T-Mobile. I am now being billed for services I don't have and I'm getting collection letters! My credit has dropped 60 points and I'm trying to buy a house. I'll have to live in my car now because I'm not going to be able to get that loan.

T-Mobile sucks. I will never EVER use them again. We signed a contract for a couple of galaxies, I paid them off and got iPhones under a deal, where I signed yet another contract for a certain monthly payment. Then after a few months the payment when up significantly. I mean it went up by like 80 dollars a month. I called customer service and they kept sending me on a goose chase between them and going into the store, only for both sides to say it’s the other side that is the only one that can change things. Then they would say they fixed it and then I’d have to call again the next month. Then they told me my promotions were never applied but they couldn’t do anything about it anymore. Then they kept double charging me so I’d have to call again and get a refund. I decided to pay the iPhones off and switch companies. They overcharged me when I paid the phones off so I paid the phones off and paid a monthly bill for the financing on the phones.

I’m a disabled U.S. Army veteran who lost 39,000 XRP (valued at over $88,000) after a SIM swap attack on my T-Mobile phone number in 2021. Hackers used the breach to access my Coinbase account and drain my crypto. Despite my repeated attempts to get help, T-Mobile failed to properly investigate or take responsibility. Their final response? A lowball settlement offer of $20,000 — And then they blocked me on social media when I kept pushing for answers. Even their CEO acknowledged my situation in writing, yet nothing meaningful was done to fix it. No accountability. No transparency. No justice. If T-Mobile can’t protect its customers — especially veterans — from this kind of attack, they shouldn’t be in the business of handling our personal data. Avoid this company at all costs. Their systems failed, and so did their ethics.

Promised a fixed rate that is $5 a month less than I am getting billed. Basically, they say too bad that is the bill. Bait and switch for sure. Promise anything to get you to sign, then you’re stuck. Waiting to see if price lock is a gimmick too. Willing to bet it is. Consumer beware.

Their wifi service sucks. It never works. Always loading. I've called so many times. Nobody does nothing about it. My wifi box is always restarting. It restarted 5 different times within 3 hours. This is absolutely ridiculous!

The system that's put together by the leadership is absolutely appalling and therefore it's all the leadership I hope have bad days. It takes a lot to think that way however when I call and I chat and I say to the T-Mobile representative that my loved one is hospitalized and there is no family and I need to be able to have service for the day to hear from the hospital and I can and will send in documents for proof. When all I get back repeatedly nonetheless is make the minimum payment and all will be fine, I feel so much like these people don't care that I'm a customer, in fact they must hate me and anyone like me who needs the service for the emergency they are in and can prove. It's appalling to know the leadership who puts this system together is fine with it. Like I say, I hope.

I recently upgraded my phone and added a line. I left the store and everything seemed fine. I received my bill and there were charges that could not be explained by the customer service representative. Very disappointing.

This is the worst company I’ve ever encountered. They run a total scam! They’ve been charging me for over a year for a phone I don’t even have, and they keep billing me for phones that aren’t mine. I’ve made several complaints, but all they do is continue to charge me. I wouldn’t recommend this company to anyone. I have a huge platform on social media, and I’m going to let everyone know what they’re doing. Seriously, do not sign up with T-Mobile—They’re running a scam!

I just received a message telling me that I have used 48% of 50% of my "unlimited" data, and I also have T Mobile Internet that barely works for $50 bucks a month, I was on WiFi to write this review, but had to go back to data because it just spun! Don't call it unlimited Data when it's gonna slow down after the 50 is gone, or fix the WiFi service you offer! I have been a loyal customer for more than 10 years!

Horrible phone service. As soon as I am done paying off my devices I’m switching to another carrier because they’re T-Mobile is garbage! They will upcharge you on fees that don’t even exist. Double charged if that.

I have been a customer with T-Mobile for years, who assumed my service contract for mobile service from Sprint who I had been with for over 5 years. When my service was transferred, I was assured and guaranteed the voice and data plan rate I currently would remain the same for life and not change unless I altered the plan. This plan was considered a "grandfathered" plan with the rate set for life. This was explained by both Sprint customer service reps and also T-mobile customer service reps whom I had spoken with during my time utilizing their service who were able to locate and verify this information when I contacted them. This rate was $29.99 w/ tax which came to $34.11 monthly.

I have a Motorola Razr bought in November of 2024. I was told that with the Protection 360 if the screen cracked I would be able to exchange it for FREE. WRONG. It was $105.00 to replace it because I dropped it yesterday and the middle of the screen cracked. They lie to sell the insurance.

My husband and I signed up for the TMobile One 55 Plan for $70 for 2 lines. We were told that the price was locked in for as long as we were with the company plan. Recently, my bill was increased $10 without warning. This wasn’t supposed to happen. T-Mobile stated they needed to raise the price and stood by their action even though this went against their initial policy. This makes me wonder what they will do in the future. Not a company of their word.

Thank you Logan and Cameron! I walked into the store in Maple Valley WA. With an issue with the browser on my phone. After two days of trying I couldn't solve the problem. After showing them the issue, they asked a few questions. Cameron asked to see my phone. He found an update that was due and keeping me from accessing a website I need every day for business. A big problem for someone like me and a easy fix for someone that knows what they're doing. I appreciate them both for going the extra mile to help me. With that kind of care and service they represent your business well.

I experienced the worst customer service from T-Mobile on April 23rd 2025. I had been a customer for 9 1/2 years according to records. I called customer service to ensure all my devices were unlocked. All devices were paid for in full when I purchased them. When we went through the devices, the customer service rep stated they all were unlocked. Then all of a sudden he said that one he wasn’t sure about. I was confused and asked him to unlock it. He stated he couldn’t which confused me and I replied that I don’t understand why he couldn’t unlock it. Then he snapped at me saying, "What do you mean you don’t understand, I explained it to you." I said, "No you didn’t," and it resulted into an argument which he talked over me. I then told him I need to speak to his supervisor. The rep said, "Fine, I’ll get my supervisor."

T-Mobile charge me for 2 month of service after I return the wifi equipment for my house. Send me to collection for $139 dollars. T-Mobile acknowledge the problem and still will not solved it. Terrible customer service.

The process for setting up my account and getting my mobile hotspot was a complete nightmare. Canceling my service was even more of a headache and I was billed for multiple months after asking for my service to be canceled. Their company's inability to track account call history enabled them to charge me after I asked to be canceled because they stated they had no records of my call. Go elsewhere with your business.

I had 5g internet with T-Mobile for six months, and had a terrible experience with the service - I spent at least an hour a week on the phone with support, swapped my router out at least three times, and nothing seemed to work. Nobody could tell me why it was constantly dropping to less than 1 mbps when it should have been 250 mbps.

Worst customer service ever!!!! I have been trying to straighten out a billing error for over 6 months. Average wait time to speak to a supervisor 90 minutes. Then when connected to supervisor I got a voicemail that cut me off before I could leave a message. I’m through trying to reach someone who speaks and understands English. Next time, we will meet in the courthouse of my county.

Everything worked out well till I decided to go with another company. They continued to bill me when I was not using their service. I had a phone number in the plan that was not being used. I did not port it to new company and I paid the entire family plan rate for this one number $170 per month.

Like many long-term customers of T-mobile, I recently received notification of an increase of $5 per line going forward. Four days later, they had the audacity to send another notification claiming they are offering an additional line for "free". Nothing about that offer is free. Clearly, our recent increases are being used to subsidize these "free lines" for everyone who chooses to activate them. Those of us without a use for the extra line should be able to opt-out. Our finances are being unfairly leveraged in order to support T-Mobile's scammy marketing tactics.

They charged me for 400 USD for international call. T-Mobile customer care representative mentioned they are going to remove it but still they send me bill and told me they are going to send to collections. Fake company and fake words.

I had a horrible worst ever experience with T-Mobile. They charged me for a phone I never had. The error was on their end. They sent my account to a collection agency and I NEVER HAD A PHONE with them. This was an unbelievable nightmare. I finally got it all resolved but it took a ridiculous amount of my time. They made a big mistake and never acknowledged responsibility. I asked at the end for them to send me a link to customer satisfaction and never got it...I am definitely staying with Verizon.

Service was questionable in my area, no matter where we put it. Quit using it several months ago, but kept service on as a backup for my other service. After that period of time, I decided it was a waste to continue to pay for it when I had not used it at all. Called and cancelled end of March, and was told there would be no additional charges (the customer care person noted that the service had not been used and was able to fully close the account). Come mid April, I get billed again for a service that was cancelled (and I can't even log in to my account as the account is closed). Now I get to fight with my bank to try to get my money back, which is not looking good. If you have no other options at all, and I mean none, go ahead and give them a try... but if you have any alternatives, go with that. This is beyond frustrating and I have no options.

The worst. Had for 5 days no service outside our house. Switched back after 5 days and they won't refund first month fee we paid them. A month later after cancelation they charged us $6.90... They said because we didn't cancel auto pay they could charge our card. Insane. They talk in circles even though they say in writing if you cancel in first 30 days they will refund the first month. Liars and scammers!

I was going to switch to T-Mobile until family member talked me out of it which was already too late cause I bought the SIM card. Once the SIM card was delivered it started charging me right away. First price was $67 second price for the next month was $87 and the third price was back to down to $64. I don't know how they come up with these prices. After that I told them that they need to give me my money back. I haven't used them in 3 months. They return my money back all of which they took out then they turn around the next month sent me to collection agency to return the money back to them. Not even a week later they took the money out of my account. I don't owe them a dime cause I never use the service. I kept with Verizon. Now I got to fight to get the money back which they stole from me in the first place. If you asked me they are a bunch of con artist,.

This is the worst cellphone company I've ever experienced in my life and I've experienced all of them. I called them up last February to exercise and see what kind of port in deals they had. They had a very good port in deal for a Motorola Razr. I took that port in deal. The agent tried to sell me three lines. I told her I was in school and when I completed school I might consider calling them back to exercise that three line deal. Two days later I receive a phone and three SIM cards in the mail and $165 bill. 4-year customer of Cricket I have no purpose to even have the other two lines. They refuse to adjust the line accordingly. They suspended the other two lines and charged me for the suspended lines every step of the way.

Do not ever use this company. This company is a joke. My husband is in prison, uses Securus to call. Yes I have an active Securus account. He has called for a month then yesterday he calls but the calls never ring through, I see it on the account the attempts to call, so I call customer service they give you the run around and repeat themselves because instead of trying to help you they instead love to hear themselves talk. I called 5 times yesterday. Today he still can't get through, so I call back, they tell me to call securus so I did. Securus says I have funds and it's active since T Mobile Metro says they meaning securus has to activate it. Securus said they had no idea what metro was saying. Metro t mobile blocked the calls from my husband saying they were spam. Which I then called metro again.

I was sold on the switch with a promise of 5 free phones but in addition to not getting 2 free, the monthly rate is $32 more a month than agreed to account of sale. All was on the phone with very nice but unfortunately ill equipped phone representatives. I will switch as soon as the contract will release me. I have no more time to give this foolish company. Huge regrets! Do not switch to TMobile!!!

Don't use T-Mobile. They had been ripping us off from day one. They promised 1 price but then they turn around and charge you hundreds more than what you agreed to then after you buy your phone and pay for it in full they lock the phone so you can't switch. My friend bought 2 phones from Walmart, pay for them out right and had them turned on with T-Mobile. He recently switched company because their service became horrible and T-Mobile locked his 2phones and demanded him to return them to T-Mobile. How is that fair? He paid for them in a different store and they stole them from him. Me I gave the $400 down and paid them $38 a month for the past 8 months for a $599 phone and they locked it and refused to unlock it so my advice is just do not do business with t mobile. They will rip you off big time. Buyer beware.

They sell your information. I've been hacked off the dark web. They've sold information that has cost me and it's on my credit report so yeah hands down worst place to have a phone. Your service is absolutely terrible. Your customer service sucks.

I close my account on April 6 and switched to Spectrum and even though my account was paid until April 18, in advance, because T-Mobile charges you in advance for the service month, they when ahead and on April 27 withdraw 50.00 from my debit card and when call them on their mistake and ask them to refund the money, they refuse and try to return a partial refund instead of the money they took. When my account was closed and I switched to spectrum, that should has been the end of billing! They are very dishonest and shady company.

I've been a loyal customer for just over a year. I bought the Revvl 6x. I didn't have any issues for a few months. Then, apps weren't working properly. It got to the point that I had to restart my phone every few days. Flash forward to today. My account has been suspended. I paid my bill online, and somehow it got cancelled. I didn't cancel my payment, and I know my bank didn't cancel it. The charge is still on my account. I have notified customer service several times, even sent them screenshots of my bank account showing I was indeed charged.

I've been scammed by T-Mobile, after moving away from them 2 Months ago. Today April 17th, 2025, they still charging me for a service that I no longer have with them, I changed my T-Mobile provider in March 13, 2025, and moved away to another provider, and today just received another bill from T-Mobile trying to collect, after they have collected the full amount within the past 2 months that I was still with them and after moved away from them. I have proof about the 2 months charged to my card by T-Mobile after moved away from them.

I have been a long time SPrint customer, now T Mobile, in which unfortunately is ending soon, I got excited in buying my daughter's Iphone 16 for XMas last Dec 2024,

I am a senior and I have been a customer with T-Mobile since 2016. When I signed up with T-Mobile I was told I was in a Life Time rate lock for $55 a month including taxes and fees so I switched from another carrier to plan for future years. T-Mobile has now decided instead of acquiring new customers and charging them a set fee for future bills that they would go back to their existing customers and break their promise of a lifetime rate lock. If I had the option of lower than one star on this review I would definitely use it!

If I could give no stars I would. Worst experience I've had with any company and would never in my life recommend this company. They don't help. They try to be sneaking and upcharge you without consent. Don't care about their consumers. Waste of time and would like I said never recommend this company

I would like to share my negative experience with T-Mobile's customer service. I returned the equipment the next day, yet I am still being charged for the entire month. When I called T-Mobile, they offered me a credit, but then I received a letter from a debt collection agency. This situation doesn’t make any sense to me. I contacted the debt collection agency, and they informed me that my only option is to negotiate an amount with them to resolve this issue.

I’m a 4 phone, 14 year customer starting from Sprint. I use auto pay. Occasionally over the years I’ve used a payment arrangement when necessary and it has always been successful. 4 weeks ago I needed to use a payment arrangement again. My bill was $300 and the arrangement was to pay half on 3/26/25 and other half on 4/12/25. 1st payment, all good. 2nd payment double charged. 2 separate payments on 4/12/25 of $150 each! Their error overdrafted my account that also got hit with a $30 overdraft fee! I immediately jumped on the customer service chat. After waiting for more than 30 minutes to chat with someone, I finally chatted with a person that saw the error and promised me a refund of $180 to cover the incorrect charge and overdraft fee. That was 2 days ago. While I wait for them to correct their unexplained error, my checking account is in the negative.

Tmobile is getting too expensive to stay with them, you try to speak to them about your concern and it seems like they don't care, looks like I need to start looking around for another carrier, 200 a month is crazy for phone service.

T-Mobile is a customer service nightmare. Consider this your warning to stay far away from using their services. We used their internet service only for 3+ years. It was cheap but you get what you pay for. Outages, poor connection, and dead times were a common occurrence. Finally had enough and decided to switch to another service. I called and cancelled, then returned the internet device the next day. They sent me a confirmation that the account was cancelled and then a confirmation that the device was returned, but then two months later tried to bill me for $400. I called in to get this resolved and the customer support was awful. They said they couldn't verify my account because I didn't know a pin for the account. Put me on hold for 30 minutes trying to figure out another way, then they told me to go into a store.

My daughter's father had her cell phone on his plan when he recently passed away. To make a really long story short, the best way we found to keep her phone active with the same number, was to switch to my carrier. We went in person to the AT&T store and they spent hours with us trying to get her phone off of T-Mobile and onto my AT&T plan. My daughter and I spent an hour on the phone with "customer service" being transferred to at least 7 different people, each one telling us that we needed to speak to a different department. Some of the people we spoke to gave us a hard time, all but accused us of lying, asked to see the death certificate, etc. It was a horrible experience for me as a mom and for her as a young adult who just lost her father and has to try and navigate taking care of things like this. I am very disappointed in the treatment we received.

Horrible customer service. I was going to change providers and changed my mind when I was on the phone for 1 hr because the rep couldn’t figure out how to transfer my number. I told her to go ahead and cancel and I would keep my Verizon account. I was billed 2 months later and I spoke to 3 different reps. All that lied and said they would email me a cancellation and never did. Frustrating. I had to dispute with my bank. Do not use T-Mobile.

Horrible horrible service. They don't care one bit about customers. Awful and pathetic. All they care about are their stupid pathetical policies and procedures. They don't care about loyalty integrity or anything of the sort.

I went to get a new T-Mobile line. I was told by customer service I had an outstanding bill for 3 months of service. It was sent to collections. So I was told to contact them and I did. However my account there was closed out. So I called again to tmobile costumer support. They said they had no info on my account from 7 years ago and the collection agency had to file a report to tmobile so I can get a bill that I never owed on cleared. Tmobile says they don't have any info on my account yet I gave them my old account number and they found me right away. So they had info on me enough to say i owe them yet they had no info on me to correct their fault by billing me without service. So I tried to contact corporate office, however there is no email or phone to contact them except being routed overseas to a customer rep. This company is a fraud and they continually get away with it. There is NO ONE in their call center to care about anything.

Service is horrible. Customer service and tech support is horrible. I have literally spent numerous hours and numerous trips to store to resolve my issues and still do not have these issues resolved. Overall it in the Title.

I have been praising T Mobile's customer service since they acquired our account from Sprint. No more. After receiving the notification of the added $5/line charge on old grandfathered plans, I called to see about switching to the Go5G Next Plan. Was very specific that I wanted to verify I could receive the current advertised rate. Was assured yes and given specific dollar amount of what the switch would cost. A couple of weeks later, I called about a different question and spoke to another rep who said no, actually we would receive even better rates than they quoted earlier. Once again, went over in exact detail what we would be charged for each of our lines and verified our add-ons for other services would stay the same so I knew exactly what the new bill should be.

Have T-Mobile for internet in Sun City AZ. Being Cdn snowbirds I go on suspension every six months. But some lovely person decided to not reduce the price while under suspension and leave it at regular price unlike previous years and I was not told when placing internet on hold. So they want regular price while on suspension so why would you even bother with suspension then. Anyway I cancelled but they wanted a month's notice. I guess they just don’t care...

Kayla at the Newport T mobile in Rock Hill SC is rude and incompetent. I can't put a store # because she doesn't know it. I'm trying to return a router box and she can't take it back bc she can't print a return label. I was told by 2 different people on the phone that the store would take it back. So I had to do Kayla's job and call them to have them email me a return label.

The sales lady on the phone told me you can't go to the store and buy a phone anymore, so I ordered from her and ordered next day shipping, I told her I needed the phone "yesterday" and she assured me on Thursday that I'd have it the next day. Friday I checked the tracking, Tmobile's website said it would arrive sunday and UPS website said tuesday. I called customer service to get my money back for the "next day" shipping, and was told basically that that wasn't going to happen, so I asked them to send the order back and give me a full refund. Because before I even recieved my phone, I am absolutely hating their service, I tried to go pick up a phone in store, and could not get the credit on the account because everything I was eligible for was used for the first phone.

Have been with T-Mobile (was Sprint) since 2004!!! Have always had multiple lines, phones, accessories, etc. It's my husband, myself, and we've raised 3 boys (2 of which are still on our plan. We have 4 phone lines now). We've been on what they call 'the grandfather plan' since 2004. We've tried their internet recently, that was HORRIBLE!! We canceled. Now, they decided to increase each phone line by $5!! So apparently it means ABSOLUTELY nothing to be long customers!! The service isn't even great. A lot of dead zones! My husband and I now do a lot of camping in various areas and we don't have coverage much of the time!

It has been one big headache. I use T Mobile for wireless internet service in my office. The internet service itself isn't too bad, I would give that maybe 3 or 4 stars, but customer service. . . . it is positively a confusing mess!! I have been with T Mobile over 2 years. I have used jet packs up too this point. There are some things to be desired with jetpacks in general, but that is not specific to T Mobile. Anyone's jet pack if left plugged in over time seems to have issues with the battery swelling.

Been a customer for 4 yrs and every time I have a question or a problem they deliver. I have service in Arkansas. No problems whatsoever. Last thanksgiving we FaceTime our daughter for 3 hrs. Never lost signal. My daughter moved to Florida and has been through 2 hurricanes and never lost signal. My entire family moved from att. Att or verizon don’t work at my house in the city.

I was still being charged a device repayment plan for a returned iPhone ($500 in excess) and no joke it took 6 months of persistent calling to get it returned with a bill credit. It took so long I made a final payment on the non-existent device. During that time I spoke to so many different customer service and account management professionals that it shocked me. One even recommended I go to a store with recipes which I did for an hour and then they couldn’t do anything for me other than call customer support. They did their best but tmobile's operational process is sooo cumbersome that this could not be resolved without willpower.

Used T-mobile for 4 years, when I attempted to change carriers they made the process take almost 2 hours. First refusing to accept my phone was unlocked even though it had been paid off for over one year. They finally corrected that issue only to send me a bill for the next month's service. I was post paid, not pre-paid. Why should I owe them anything? I canceled on march 31st. They are billing me for April. Their retention team also won’t stop calling me, to the point it feels like harassment. If I owe you money, why do you want my business so much?

Terrible, terrible service. I enrolled in a Military Magenta plan with a life-lock rate guarantee well within their service "map" area in North Central Wisconsin. The service is abysmal. There are dead spots along the interstate near me and sporadic coverage in the larger city where the nearest T-Mobile store is located. I have 0 coverage at my home where I have to rely on WiFi calling which constantly disconnects from the T-Mobile network. Every time I've called to complain, I get the industry standard response "We are working hard to improve our coverage/service."

HORRIBLE EXPERIENCE!!!! T-Mobile is garbage. Started my business account there, they made all these promises, signed contracts, and never held up to them and didn’t care to try to rectify the situation. I would go to Walmart pre-paid before I went back to T-Mobile!!!

NOPE, T-Mobile has been a total nightmare to me. I placed an order thinking I would save money switching from another service. Salesman misinformed me after talking and setting up my phone and internet service after 2 hours and 38 minutes. That was on March 10th the package arrived on March 14th by UPS. I refused the delivery and UPS returned with a note saying that the customer refused delivery. The warehouse received it on March 17th. The items were checked out and scanned and the customer care received a okay to refund my money $174.12. It’s now April 12th after 20 calls with being transferred at least every time I called told me different things. I was told the money will be in my account this past week Monday, no later than Tuesday.

Got a new phone (Motorola G) through their upgrade promotion. Within a month phone wouldn't charge. Battery is dead. They tell me they can't give me replacement phone unless phone has enough power to transfer data on dead phone to replacement phone? Their suggestion get warranty and insurance so can be fixed. Phone is a lemon. TM does not stand behind their product. They also said can contact Motorola since it's their problem not TM. Unsatisfactory customer service. Will move on to a new carrier. Actual rating no star not one.

T-Mobile lied to me telling me I had 30 days to try their service out and I could leave at any time, it is actually 14 days. Was also told my bill would be 100 a month. Then started receiving messages that there was a balance due of $454 a month due. I was told verbally one thing then sent a contract that stated otherwise in writing. This kind of behavior is unexpected from an alleged reputable company. I was hustled then talked over disrespectfully by a supervisor. I expect this kind of behavior from a street dealer not a professional business.

Don’t switch to T-Mobile. We unfortunately switched from Verizon to T-Mobile as they made a lot of promises, but haven’t delivered. I’ve had T-Mobile for two months so far and totally regret it. My iPhone hangs up constantly when accessing the internet on their service, plus both months I’ve received bills so far the bills have been much higher than they promised. I’m sick of wasting my time on the phone with these corporations to have to fight for the prices and services that their rotten sales people obviously lied about. I even have it in writing, so they have no choice but to change the price, but not without a lot of time and stress on my part with having to deal with this junk. I’d love to find an honest company to have services with, but seems they don’t exist. Should have stayed with Verizon as at least my services worked!

I'm writing this way loo late. Should have been done 3 years ago, however, the problem is ongoing. My wife and I and our daughter used sprint before T-mobile bought them. Since that point we were charged random amounts on bills and got little help from customer service because they couldn't communicate between the two merging companies. We canceled our account (or thought we did) shortly after the merger.

I am very disappointed with the overall experience with T-Mobile. As someone who works in the service industry, I understand the importance of customer care, but T-Mobile has failed miserably in this regard. When I asked to speak to a supervisor, I was left on hold for hours, which is completely unacceptable. It felt like they didn't care about my concerns at all. This experience has left me feeling neglected and frustrated. I expected better service from such a reputed company, but unfortunately, they have let me down. I would not recommend T-Mobile to anyone looking for reliable customer service.

T-Mobile is by far the worst carrier anyone could ever have. I called them yesterday to simply switch my smartwatch plan to a cellphone plan, and the representative completely messed everything up. Instead of switching the plan, she made me buy a brand new line – now my old smartwatch number doesn’t work anymore, and my cellphone has a new number I didn’t even want! To make things worse, when we try calling my old number, it says it’s unable to receive calls. Did I just lose my number forever? That’s completely unacceptable. I spent three hours in the chat with the agent, just for her to get everything wrong. How is that even possible? This is beyond frustrating – no one seems to know what they’re doing, and their customer service is absolutely useless. Avoid T-Mobile at all costs. This is the worst company I’ve ever dealt with.

I had a bad experience. I canceled the service the next day 'cause I changed my mind. I still haven’t got my money back as of today April 10, 2025 and they got my money on march 18, 2025. I have been calling them and they keep saying I will get it so they just stole my $257.99. T-Mobile has their products but I don’t have my money.

It makes you give at least one star but I would give T-mobile no stars. The service is spotty and I am not able to receive phone calls at times. I travel a lot of the time and still get poor service. The customer reps who sell the plans to you do not keep their word. They give inaccurate information and leave things out. We were bamboozled and they would not honor what they originally quoted us after switching plans. As a matter of fact our bill shot way up. After approximately three hours via live chat and talking to three different reps and a supervisor nothing was accomplished. They do not hear the customer out all they want to do is sell and sweep everything under the rug. They do not take accountability for their actions and mistakes. Also, since I had spotty service my chat would try and reconnect and since it took so long the rep had already applied things to the account without giving consent. This is illegal and wrong.

This is the worst company in the world. The people who works for T-mobile are the most unprofessional people. It's the most expensive carrier and they have the worst service. Every time somebody is trying to call me it goes directly to the voicemail.

To say "disappointed" is an understatement. After I canceled my service after less than 30 days, I kept as the service was terrible. getting billings without ANY USAGE! 60 days later they cancelled the account but rather than crediting after it was canceled (including a cancelation in writing) I was sent to collections. My credit score is over 800 and for this company to send this inconsequential amount to collections is ridiculous. I settled with the collection company for half and then it reported to the credit companies that the account was compromised, which caused a lingering bad mark on my credit report. Tried to call corporate and you still get the same employees who are not in the position to help. My advice.... Run from T-Mobile!!!! I went back to Verizon!

The service and coverage is pretty good, but the customer support is atrocious. Really, Really bad. I've been a customer for 15 years, and they wouldn't adjust my payment date after I got sick and had to miss work. Customer service used to be their strong point. It's trash now.

Totally disappointed with the customer service! After I canceled my service after less than 30 days, I’ve been trying to get an itemized bill for the service I used from 12/18/2024 to 01/13/2025 and instead of getting an actual bill of my usage my account was sent to collections. My credit score for which I take pride in is over 800 and for this company to sent this inconsequential amount to collections is ridiculous. Employees and Managers of this company needs more training so that consumers have a better experience with the customer service with knowledgeable employees. Tried to call corporate and you still get the same employees who are not in the position to help.

Chy has excellent costumer service. Greets people with aloha. I recommend people to T-Mobile because the workers in tmobile Waianae has excellent service and caring employees that spread aloha and goodness. 🤙🤙

My name is James, my wife, son & I have been long time customers of T-Mobile from 35 years ago before they were called T-mobile & each time I either get a new phone I'm quoted one price & then a couple days later the price changes. Now my wife & I are in our mid 50's & it just happened again. Yesterday we called Tmobile to look into a new plan called "55 & over 5 G network" & that my plan would go from $180 per month down to $130 per month the Rep's name was "Deesha." Then I receive a text message about my plan going up a few dollars so I decided to call only now I'm being told my plan price will be $180 by Latoya then she relooks at plan & says $155 then says no $144.

I bought 2 devices in full 2 years ago for my wife and I. The trade-in devices were credited at ~$500 each. Turns out they only applied a ~$400 credit each to the account, also split up over 24 months. Somehow that missing CREDIT was divided between the 24 months AS A BILL. So not only did T-mobile de-value the trade in, the difference was charged to me, effectively making the trade-in value of the devices $300 each, which is a steep difference from what the promotion would claim. Not only that, but when I switched carriers, this week, I was charged AGAIN. Another $198 to pay off the already paid off devices, so they could unlock the sim to port to the new carrier. It is absolutely insane how they get away with this. Absolutely scummy.

I went to the store to trade in my phone. They told me that the activation fee was 109$. Butte good news was that for that I would get a screen protector, case and a tracker for "free" .It took 3 hours for this. I left the store with these items that I didn't want. I wasn't told the tracker would have a monthly fee. I didn't want it, but they said it was "free" with the activation fee. I have called to return and they say the only way to return the tracker is to go to the store. I've bencher 3 times and there are three people ahead so I left. Called T-Mobile to ask it I could mail it back with my phone exchange. They said no, I had to go to the store where I was lied to and tricked into a tracker, screen protector, and case. RUN FAR FROM T-MOBILE.

They suck. I just received a notification that they are raising everyone's rates. Like they don't have enough money. I'm dropping these thieves. Discussing company. Absolutely ridiculous and no reason to do it.

a rural area with bad internet. They shipped me an Internet box and iPhone. After receiving the equipment 2 days later, I didn’t get any service in my rural area of Alabama. So, I called to let them know, and I re-boxed everything, and I returned it the very next morning by UPS (I have all my receipts). In the following days I received notice that they charged my bank for the first month of services. $118.00 I called to find out WHY. They also charged me $44.10 taxes on the iPhone that I returned to them! After being on hold for 35 minutes on 2/25/25 I talked to their customer service (Alfred) and he assured me that I was “due” a refund on the iPhone that I returned to them (in-used & Un-opened condition) and he said my refund would be back in my bank account by 2/28/25.

T-Mobile trade in bill credit is a complete scam. I have been with T Mobile for at least ten years. I have not gotten the 24 monthly bill credit EVER. They say a scratch is fine but the screen can't be broken and it needs to powerup, etc. I sent in my phone that worked much better than this sucky Samsung S25 Ultra. The AI works nothing like advertised but that is Samsung. I loved my Samsung S10Plus. Now they say there are issues with the trade in and no 24 monthly bill credits will issue. I am completely shock (NOT). I asked them to return my phone. I should have moved to anyone else and this would not be a problem. Do not trust T Mobile bill credits.

Absolute worst customer service I could have received. I was lied to on numerous occasions making promises that were not fulfilled. SHOULD HAVE STAYED WITH VERIZON. ALEXIS ** represented his company in the worst manner he could have possibly done. There is a huge asset to the company a Stacey **. Stacey was wonderful, I advise him to go to a company that better suits his skill, honesty and integrity. Great Job Stacey, The only good thing about T-Mobile.

I've been with them for over 20 years, but that's about to change. I had an issue with my phone because of an insurance issue, and they said on 4/4 my service would be back in 48 hours. Still nothing. I contacted them through the website this morning, and they couldn't help either. It is now five days since I have had service, can't check my messages, get calls, get texts or anything. Still no service and apparently, they can do nothing to fix it. I am moving to a new carrier. Tmobile, get with it!

My husband and I thought we were ready to upgrade our phones and once the phones arrived, decided to send them back to T-Mobile. We got credit for one of the phones being returned and they have continued to charge us for months for the 2nd phone that was also returned. They said they never got the 2nd phone but they were sent back at the exact same time! They did issue a credit the first time we called and said they would take care of it and then for months they continued to charge us as if we had one upgraded phone. Each time we spoke to an agent they said they would escalate and fix the account, that did not happen.

I just saw a commercial on TV for TMobile that try to tell customers to come to tmobile because Verizon and AT&T have price hikes over the course of some years. So does tmobile. Tmobile also said I would get a free upgrade for a phone after 3 years then why did my husband and I have to pay over 1000.00 dollars for his phone. Tmobile is full of it. I owe so much on phone I can't even switch. They suck.

T-mobile does not back their services. I have insurance on my phone and after paying 2 years on phone insurance when the phone would no longer work from water damage Apple did not recognize the SIM card number or the IME number. After 2 trips to T-mobile and 2 phone calls and the T-Mobile consultant at the store tried to assist. The T-Mobile representative only offered to transfer me back to Apple even though Apple could not find the product T-Mobile sold to me. I am very disturbed on the poor customer service on getting a replacement phone I have been paying insurance on!

T-Mobile customer care and service is TERRIBLE! Their internal operations and guidelines are STUPID and IGNORANT. Customer Service is awful and uneducated. They operate with a 6 to 15 digit PIN # which is your only gateway to any kind of cancellation, refund, transfer, etc. We were never assigned a PIN so we could never be "verified"... not even with all our phone #'s that TMobile had access to on our account, birth dates, SSN or even a text!