T-Mobile Reviews

First, T-Mobile is having difficulty sending text messages. Second, when you call to talk to customer service, you get someone in the Philippines whose accent is difficult to understand. What a second-rate company. I live in the US, I pay in US dollars, and make all of my calls in the US. They should have a call center based in the US.

ALERT, ALERT, ALERT!!!! T-mobile is HORRIBLE. I called to ask about a family plan and they told me we need all your info before we can give me a quote. They were going to pay off our existing phone too. We decided not to go with t-mobile because Verizon matched their price and t-mobile said, "We can't activate your line till you go to store." We never went to store and signed any contract approved any payment and they stole $150 from me. I will be filing a lawsuit for stealing from customers.

We had difficulty pairing a watch and a phone that had recently been transferred from another company. Angela helped us get it done very quickly with considerable patience and great success! Hope I can speak to her if I call again.

Recently switched from T-mobile to AT&T because we were tired of always having to call customer support. We had autopay set up but always have different amounts charged. Each time we call customer service, there’s always different stories from different agents. We got sick of it thought we’d call and asked if our devices are paid off before we switched to another phone company. They told us everything was paid off and we’re cleared, so we switched to AT&T because they have a good deal at that time. Long story short, after moving out of T-mobile we received a bill.

Customer service ID ** said they don't unlock devices for another carrier like Starlink. There will be an extra charge for services above and beyond. Elon Musk joint ventures with TMobile, tmobile stated that service for existing customers would be free at no extra cost. Now tmobile is going to be charging extra for starlink service. This will go viral on X.com and other social media. The tech support team stated the same as ID ** customer service agent. Tmobile customers are being mislead. On stage with Elon Musk and tmobile Above and beyond watch tube video and listen to what tmobile said free no extra charge. Class action has begun.

So, my phone is not working. I tried going online to see about getting a new phone but I could not do that because they send you a push notification to get onto your own account but again phone not working. I then called them on the phone and they asked me to provide a six-digit pin I created years ago but I could not remember this pin. Since I could not remember this pin from six years ago, they could not help me and told me I would have to go to a store an hour away from me.

I plan to continue telling the story of how months ago, T-Mobile could have changed my account email to allow me access to Apple TV. Instead told me that I wasn't important enough for them to make such a change and to just let the gift expire. Yes, that says I'm an important customer to the world!

I’ve been a customer for T-Mobile for almost 13 years and I have never seen anything so ridiculous about cell phones. Now they’re going up five dollars on the customers that have been with them for a long time. Doesn’t make no sense. They’re already charged late fees and also by the way to let everybody know is that the reason they’re doing that is because they went up on the prices on Netflix. Netflix you’re supposed to be allowed three or four people in a household to be allowed to get into the accounts and they don’t do that. I have five phone numbers on my account and every time somebody leaves from the household to go somewhere and tries to log in they cannot log in because they’re being blocked. I think T-Mobile is hiding something and we need to find out what’s going on.

The worst experience trying to reach customer service about the overcharging of my bill. They already made a mistake by overcharging my bill with disconnected extra line the month before. Then they keep doing it again this month. I tried to call the number and being told there is a 30 minutes wait and I opted for a call back number. 45 minutes passed and no call back took place. So I called the number and being put back on ANOTHER 30 minutes call back again, which was again, empty promises. I can't even get a live operator to dispute the bill anymore. After over 20 years, it is time to switch my mobile network after this horrible treatment by T-Mobile.

About a month ago, T-Mobile sent me an email. They were going to increase my bill only $5/line. For four lines, that would be $20 increase per month. I told them that I don't want to change carrier. Asked them not to increase. Otherwise, I will be other carrier's new customers. Looks like they didn't care. Something really bothered me was that their CEO said we were their legacy plan customers. Without hesitation, I changed my carrier. we got three new iPhone-16s for free and our bill decreased $50 dollars. If I didn't switch, I would pay $70 more per month with all old iphones. I'm glad I did the switch. By the way, T-mobile treated their old customers horribly. It would take months to get deposit back.

I have been a customer for years. I left another company because it was shady and I feel T-Mobile is playing the same games. I subscribed for a free version of Netflix and they switched it on their own to the paid one. I then unsubscribed and they were still charging me till I call. Too bad they are playing these games. Always check your bill.

T-mobile refused to honor the original FIXED rated plan I purchased over 15 years ago, and made it clear they will not reinstate my agreed rate. They made it easy for me to take my business elsewhere. I will not stay with a company that breaks its promises and takes loyal customers for granted.

They refuse to CANCEL lines not being used. They will only suspend the lines for 30 days, then want to re-connect. When you go in to the store and request assistance in canceling, the store representative will call the call center. The call center will also give the store representative excuses as to why they CANNOT CANCEL. Also, the reason I request the assistance of the store representative is because the call center representatives speak broken English and refuse to do what the customer wants. I switched to T-mobile 2 years ago based on a recommendation but THIS WAS A BIG MISTAKE! I AM CURRENTLY RESEARCHING ALTERNATIVE CELL SERVICE PROVIDERS BUT THEY ALL HAVE THEIR CALL CENTERS OUTSIDE THE UNITED STATES.

Would highly recommend finding another cellular provider!!! Due to being assured by salespeople that I had no contract and no strings attached. I purchased my phones outright, prepaid each month for over a year. If you are a day late on payment, they cut your service. After a year they automatically renew my service and they did not notify of one change, they just started texting saying I owe an additional fee. So after a few months, service is cutoff, these few dollar fees added up. I call, spoke to customer service, long story short I have to pay these fees plus another large fee to reinstate service. Then I paid said fee, reinstated service, then they changed my service to postpaid without my permission. So I canceled my service after a month.

Jacob at T-mobile at Tamiami-trail was amazing, great service and knowledgeable. His services was very appreciate and now my internet is working again!!! Otherwise I receive a lot of advice and show me a new phone. I may buy it lately, Thank you, Jacob.

Wanted to add a couple lines to account but, wanted to make sure I could aso called customer service as I was going in store later today. I asked about the $35 discount on activation promo they had. This rep literally told me, "Well you can ask them for a one time credit and they might be willing to do it." I was like, 'Wait a minute... It's a promo you have and not something a person might feel like giving you." Rep then says, "I don't think so" ... to which I replied, "If you don't know what is being offered and you're giving false information, I have no reason to waste my time talking to you... Have a good day," and hung up.

I recently had the pleasure of working with ** at the T-Mobile store located at **98-199 Kamehameha Hwy, Aiea, HI 96701**, and I couldn't be happier with the support I received. From the moment I reached out for help with my Apple Watch connection and service, ** was knowledgeable, patient, and truly committed to resolving my issue.

After being 10 years customer with T Mobile, I change carrier first week of the month and yet T Mobile charge me the entire month. So I had to pay 2 phone company inches same. What a bummer T mobile customer sucks, they had no answer to help me out, they sucked bad.

I switched from Verizon to T-Mobile in February 2025 with 4 lines. From the beginning, I was told I would get reimbursement for the 4 phones AND fees that came along with the switch. I spent two months going back and forth between Verizon and T-Mobile, dealing with the logistics of making the transfer, complicated by the lack of transparent communication in T-Mobile's part. After I finally get the rebate card, it does not amount to the total I owed Verizon for the devices. Verizon suggests that I call them back and after speaking to two different departments and a manager at T-Mobile, they tell me that they don't cover fees associated with the switch and that one of 4 phones brought over did not qualify for reimbursement.

This is one of the worst company. I have been with T-mobile for 5 years and every time something happens to my phone I get the runaround. I end up taking my phone to the Geek Squad and have them fix it. T-mobile is the worst company ever.

Horrible customer service. Cancelled my account left T-Mobile. Charged me 2 extra months. Called them to let them know that they were still charging me. Reimbursed me then sent me out to collections saying that I never paid them.

I recently had one of the most disappointing experiences I’ve ever encountered with a cellphone provider—T-Mobile. Unfortunately, what was initially presented to me as a $300 credit on my account turned out to be misinformation. I was told this credit could be applied to my next two months of service, and I agreed. Naturally, I assumed the credit was in place, as no communication suggested otherwise. However, without any notice or clarification, T-Mobile drafted the full payment from my account. When I called to resolve the issue, the representative admitted they had previously told me the credit would be applied, but claimed they had "misspoken" and that it was instead intended for a device. I remained calm and asked that the promised credit be applied to the current bill to resolve the matter fairly.

So so today, me and my sister came to the T-Mobile store with all intentions on buying a new phone and getting on a plan with you all when we walked into the store no one greeted us. There was multiple moments where they had the chance to greet us or even ask us what we wanted that was not done. It wasn’t until we came to one of them that they actually wanted to help us. I didn’t feel welcome into the store at all, but still chose to proceed with my business at you all store with that being said with there being five people on the floor with one customer inside the building there is no reason that no one was eager to get that sale, and I can personally say that I would not recommend anyone come to the store with the nonchalant attitude in this store. If I was not pressed on time, I would have took my business elsewhere. This store was 5911 Poyner Village Pkwy #101 Raleigh, NC 27616 United States.

An absolute nightmare. It blows my mind they are still in operation. Must be some really sick people running this business. The service itself was not good but the way they treat their customers... wow. After I switched providers they told me my account was closed with no further action needed. Then they come after me with lawyers? And inflate some small part of the month bill they claim I owe with insane fees?

After 13 years with T-Mobile, we have finally begun to move lines out of T-Mobile. I have nine lines with T-Mobile, but after two horrible experiences that cost me time and money, I don't recognize the company I was proud to associate with. I paid $800 for their mistake and now they have my credit frozen with mere $2k of finances equipment. We are porting two of the nine lines to Verizon, and as lines come due, will transfer the others as well. Even with their spotty service, we supported T-Mobile due to their exceptional customer service, transparency, and ability to take accountability. Even though service agents remain good, other things have faltered badly.

May 5th, store 8667, Tech John M. I went there because phone was not working right. I could not receive or send messages, access info, because ads kept popping up. John knew immediately what the problem was, and proceeded to clean the phone up and clear up the problem. He also took the time and instructed me how to keep it from happening again. Within 30 minutes he had resolved the problem, and I left totally elated by the service I had received. I highly recommend this store and Senior Mobile Expert John M.

It’s a bad company. I’m available to authorize anybody come here. It’s a shirt company, they don’t respect customers, the space is not comfortable, the agent unrespect. Don’t refer anyone to get services here.

I'm not a fan of T-Moblie simply because my phone has the best coverage it could have 5Guc with 5 bars and it still is slow, laggy and, drops calls. Also, the customer service aspect of this company is trash, they can't help me without a manager around.

I was a 20 year customer of TMobile with 7 phone lines. I moved to AT&T in February and ported out my last line. They keep billing me for a phone I don’t have and I don’t use and I’ve reported as fraud, they won’t let me cancel because it requires a two step verification to a phone number that is not mine!!! I’ve escalated it, gone to the T mobile store and had to resort to reporting the charges as fraud on my bank account. T-Mobile has said they will send to collections if they don’t receive payment. This is absolutely ridiculous.

I have had T-Mobile for years. And I usually split my $140 bill into 2 payments. Now they are charging me $318 stating I owe a bill, restoration fees, and late fees for a bill from SEVERAL MONTHS AGO! How is that possible when I have even paid my bill before my payment arrangement was due??? And 2 days later they took my money again on the day of payment arrangement. T-Mobile is getting shady!