T-Mobile Reviews

Truly appalling! I’m not a complainer or a shouter. Now it’s time! T-Mobile service has collapsed. From 5 stars a few months ago they are now one star. Can I give less? Maybe zero? We have the company for cell and home internet. Neither works at our home due to a tower issue they can’t solve. On top of that it’s almost impossible to reach customer service. I have to go to coffee shop and wait 30 minutes or more to get a human. AVOID!

No issues with phone or connectivity, but if you ever need customer service, forget it. They transfer you from one department to another with no one taking ownership or doing warm transfer, meaning you start right back at the beginning every time. No follow-through or delivering on promises made. Asked for a written email or letter stating the balance due and that the phone would be unlocked once paid in full. Only requested this because they thoroughly messed it up when they unlocked my husband's phone. Literally had to tell reps how to do their job. We knew how because we spoke with so many different reps. Supervisors will not take calls. Reps used the same exact, scripted responses. 6 hours, 8 different reps, and no resolution, and I was trying to pay my bill.

We've been with T-Mobile for about four years now. As seniors, the phone fees and the rest was attractive. So much so that we took them up on their $200 offer to switch our WiFi to them. We did and three months, six months, eight months later still no rebate. Then multiple phone calls and a trip to the store and more run around until they finally offered $100 instead. This was a 180 for me. A company that I'd enjoyed and trusted was suddenly a fraud.

I have been with T-Mobile for the past 10 years, and for the past few months, they've given me so much trouble; no one is trying to help me, and they don't know what they are doing. One rep is telling me this, and another is saying that; it's been 1 month since my line got canceled, and I'm trying to restore it. One rep was trying to help me, but there was so much backlog. They don't care about you; they only care about their money, even though they didn't inform me that my account was going to be canceled. First, they told me that they could help, and after a few days, they told me they couldn't help me.

I'm writing a review to share about a pleasant experience I had with a in-store retail associate of T-Mobile located in Mobile, Alabama. Her name is Daysha. She is AWESOME! She helped me every step of the way with our issue. Customer Service couldn't help us after speaking with 5 different reps. I would highly recommend stopping by the store and ask for Daysha she is wonderful and great at her job and goes beyond what her job duties may entail. Great Customer Service!

I wish I could give them less than one star! I was with them since they bought Sprint. I was with Sprint for 10 years before that they had overcharged me $40 for four years for no reason and only reimbursed me for a month now they turned my service off. I had a dispute with my bank and my bank paid for two months. Suddenly, my bank took back the two months and they turned my phone service off with one day notice wouldn’t allow me to speak with a customer service agent unless I paid $300. I am so disgusted. These people robbed me. I will go to the end of the Earth to discourage people from using this company!

I have called for the past 2 days with hold times to speak to a manager of 32 minutes and 55 minutes. With no resolution still. Horrible horrible service.

Terrible internet service at my residence. They won’t do anything about it. I’ve had ATT and Verizon both worked well.

I have been with them for many years. I left. I came back. 1 day gave me a guarantee of this. Is your price for life? Which was not true. I turned around and decided to add a line to my account. I was told 55.00 for the first line. 25.00 for each additional line up to 3 lines, that's when I first came back to them. Guaranteed price for life. Last year, I decided to add a line to my account, which would have brought me up to 3 phone lines. I got an iPhone 14. I told him I was just gonna buy a refurbished one. The $300 they talked me into their deal, where I'd pay $300 for the phone. The person that I discussed my account where it would be. Additional twenty five dollars, and in a year, I would probably be adding an additional line. What's everything took place?

My Experience with T-Mobile: $700 Refund Dispute and Extremely Disappointing Customer Service. I would not recommend T-Mobile based on my personal experience. What happened to me was unacceptable, and the way the company handled my concerns was even more disappointing than the original problem. I signed up for a family plan with multiple phone lines. Approximately eight to nine months later, I realized my phone bill was unusually high, so I contacted T-Mobile to review the charges. During that conversation, a representative brought up a phone number I did not recognize and told me that the number was not even connected to a phone.

** Sr mobile expert 1864 Airport Rd Allentown Pa was AWESOME at getting my phone back to normal after I scanned a QR code and it had my phone acting crazy after I scanned it and went to another TMobile store and was told my phone updated and I knew something was off with my phone...** fixed it in about 5 minutes😀...if anyone has an issue with your phone and you are in the Allentown area visit the Airport Road, visit this store and ask for **, you won't be disappointed

T-Mobile is horrible. Terrible customer service and they keep raising our bill each month. They refuse to let you talk to a supervisor. They lie to you and tell you they will adjust the bill but each month it gets higher!!! New customers BEWARE!!! Stay away from T- Mobile!!!

After 27 years with T-Mobile, Spectrum offers to save me $150 a month. I transfer my number, call T-Mobile to let them know, but T-Mobile continues to bill me after, never notifies me or gives me access to the app so I can pay anything due then sends me to a collection agency. Phone people send me to the store to resolve the issues & the store sends me back to the phone people repeatedly.

T-Mobile is a scam. They told me about this promotion free phone $165 value free if with a trade in phone. I confirmed with 10 staff from customer care and local store staff that this promotion is valid. They assure me it's true, so I gave them a trade in phone. However, after you sign up, they try to charge me $10/month for 2 years. You have to call in and argue for hours every month to get your $10 back. So they basically sold you a $165 defective phone for $240, and they don't want to return the trade-in phone they stole. Furthermore, they raised the phone price because they feel that now you are locked in for 2 years contract. So never sign up anything with T mobile if you don't want to be exhausted arguing with their customer service.

If there was a 0 stars I would give it to this phone service provider.

I am filing a complaint regarding a phone upgrade transaction that was completed based on information provided by a T-Mobile representative. When I joined T-Mobile, I enrolled in a program that included promotional upgrade opportunities. After being a customer for approximately three years, I contacted T-Mobile to upgrade my wife's phone. During that conversation, the representative offered me two options. I selected the option that was specifically described as costing $35 per month for 24 months. After receiving my bill, I discovered that I had instead been enrolled in payments of $62.50 per month for 24 months, which represents the full cost of the device and provides no promotional benefit.

I cannot stress enough T-Mobile's customer service, all of them including managers is worse than Walmart and Amazon customer service combined... They constantly lie to you and only tell you things to get you to hang up, only to find out that they lied to you and they do not honor what they tell you. Do not buy their service....

This company is a joke. I’ve been on hold for nearly 20 mins. All of the people that work for this shithole can be replaced by computers.

I cancelled my account and went to Verizon and I have been charged 3 months in a row now (150$, 67$, 0.18$) even though they say my account and autopay have been removed. They actually said they were going to refund me last month and it didn't happen and this month they took 0.18 cents?? I have been told multiple times I have to go into the store for verification and when I get to the store they say they have no idea why I was sent to them. It has been both frustrating and humorous to see how bad this customer support is. I will never go back to T-Mobile in the future.

I’ve been a valued customer since T-Mobile came to the United States. Over 26 years. I value the service and quality, but they always find a way to screw the most loyal customers. I have no other real choice since I cancelled my landline 22 years ago.

I have been BEGGING T-Mobile for 3 years now. This company bucks, and customer service is not existent. They made me a deal, STILL can't get any help. NEVER, use them.

Terrible. Do not choose this company. They do not care about their customers.

The reason I’m giving 1 star is bc I had no choice, customer service became a nightmare, they answer overseas & the waiting time over I hour, finally you get to somebody in China & the call gets disconnected 😡 then you go to the store & they can’t help you!

If there was a 0 stars I would give it to this phone service provider.

T-Mobile is the kind of company where the customer service reps will look you right in the eyes and lie to you just to sell you their service. They will tell you one thing, and then, knowing it is totally not the truth, enter it into their computer another way and you don't know it until you get your first bill that is $60.00 to $70.00 more dollars a month more than what they told you when they were setting up your new account. Then, when you call customer service, they give you the runaround and say that that was what you agreed to. That is what I call a very honest company that can be trusted and takes excellent care of their customers' money. They are a sad company, and there is a special place being prepared for them.

They overcharged me 440 dollars and gave me a 340. When you call their customer support they lie to you promise you that they will take care of it, but don't. They promise anything to get you off the phone. It took me 5 months to get 340 credit and they say they can't do the rest.

I have been with T-Mobile for 26 years. I was a voicestream customer when they merged with T-Mobile. This phone company gives me a sense of security, my phone ALWAYS works. The customer service is excellent. The bill, I think, is fair. I am a happy, satisfied customer.

I was given a service line of a tablet I never asked for or received and billed consistently for 3 months for it. I had to call in each month and explain I had no such tablet and even after having it finally removed after 3 months found I still have to pay taxes on it. The phone I am paying for has to be factory reset every month after security updates to work properly because Google pay fails to work, giving me error messages saying my phone is rooted; it is not. So every month, in order to use my phone, I have to factory reset it. So I have a broken phone I still have to pay full price for, with no options to upgrade, and their only recourse is to offer me the same phone, where I have to pay $20 to get it.

T-Mobile, it’s full of it. I contacted their customer service. They’ve been charging me $25 for a tablet. I do not have. I called in two years ago. They have no record of me calling in and they’ve been charging me $25 for 24 months a total of $600. That is what you call bend me over and stick it to a T-Mobile customer and then there is no refund. Heck I could’ve bought two phones at that price so instead of being charged 3492 I was charged over $76 additionally a month for records they don’t have. She went back to 24. I went back to 23 and found them on paper. So when you go paperless watch out, I am gonna go to another provider. I hate being lied to and I hate a company. That is absolutely horrible. Do yourself a favor. Stay away from T-Mobile go to AT&T or Verizon.

T-mobile sent me a letter stating that they owed me a credit after changing carriers. After 40 minutes on the phone with customer service and 3 different representatives, I was told they could not find my account. I had the letter they sent to me on their logo and account number. and the amount they were to credit me. I was told by the local store this is the way to resolve this issue. But due to international service representatives and poor communication, NOTHING WAS ACCOMPLISHED. I highly suggest you use ** not T-Mobile,

T-Mobile is so full of it. They charge more each month and can't give a good reason why. 0 stars is my rating for you.

⭐ 1 STAR — T-MOBILE HOME INTERNET IS AN ABSOLUTE DISAPPOINTMENT! T-Mobile Home Internet has to be one of the most frustrating and disappointing services imaginable. Honestly, this is one of the stupidest businesses I’ve ever heard of when it comes to delivering the kind of experience customers expect. For a company this big, you would think they could get the basics right. Customers pay their hard-earned money expecting reliable internet, reasonable performance, and a service that actually meets their needs. Nobody should have to feel like they’re wasting their money on a product that leaves them frustrated. T-Mobile needs to take a serious look at what it’s offering and start putting its customers first.

Terrible decision, I had T-Mobile for about two months. I made sure to payoff my bills and expenses before canceling but they sent a bill to collections and stated I need to pay a 127.09 dollars for a back order monthly payment. But didn’t tell me that I had any other payments during my final payment and phone call that I made in September. T-Mobile stated I’m required to pay the extra $35 dollars for the back payment for their error. The customer service is either hit or miss with helpfulness. I’d stay away from them but that decision is up to you.

The worst mobile company I have ever used. They change the bill every month. I regret using T mobile. Half of my contacts and pictures missing in the process of transferring to t mobile. The phone I got is always out of network. Do not use them. Not worth it.

My experience with T-Mobile has been terrible. I would strongly caution anyone considering this company to pay very close attention to their bills. The billing has been inconsistent, and the amount I am charged seems to keep changing. Trying to get an explanation or correction is exhausting. I have spent **two hours at a time on the phone** trying to resolve billing problems, only to continue dealing with the same issues. Customers should not have to repeatedly spend hours on the phone trying to understand why their bill changed or why the amount they were expecting is different. Based on my experience, I would tell people to **stay away from this company**. The inconsistent billing and the amount of time it takes to get answers have made this one of the most frustrating customer-service experiences I have dealt with.

We have been with T-Mobile for 24 years. I am a senior veteran on social security. When they recently raised my rates 17%. I called customer service and was given the most rude reply from any representative ever. Customer service was the original reason we chose T-Mobile and then this. Social security did not give me a 17% raise and I don't need the benefactors of their 17% raise to offer a snotty reply to my questioning their price increase. Too bad T-Mobile has lost its mojo. They just lost 3 customers of 24 years.

What in the world is happening to T-Mobile? It used to be a company with great customer service response. Now you have to hold on for hours to speak with an agent. If you are lucky to speak to one, you are misguided with wrong information, especially from those in Thailand, Philippines, India etc. I recently had the worst t-mobile experience when I called simply to get a return label. After holding on for 2 to 3.5 hours on 4 different occasions, I ended up taking my return device to one of the stores. Is T-Mobile trying to save money at the cost of losing customers? I have been with the company for over 18 years and strongly thinking about switching to another phone provider. I know a lot of customers who are also seriously thinking about switching as well. T-Mobile needs to re-evaluate its customers assistance response time as soon as possible before the company loses good customers to other providers.

Worst company ever, they charge what they want, they get payments and lose them till you make payment in store then magically find the first payment. When you leave them they do not refund your money. Found a reliable company in AT&T

I was sold that the T-mobile coverage at home Mckinney TX will be great (compared to my previous carrier + cell booster). That turned out to be false. Dropped calls are happening which is becoming a serious concern. I have good wifi at home and the wifi calling is enabled on the phoned, however, this does not fix the issue of connectivity gaps in the house. Ideally, they need to support a signal booster for situations like this.

I’ve had my phone for over 10 years with minimal issues. It would not take a charge. T-Mobile on Telegraph Rd in Monroe took great care of me. They ordered me a phone on my warranty. Ryan was so kind and was very efficient and patient transferring all of my data from my old phone over to my new phone. It’s employees like Ryan that encourage people to continue with T Mobile services and products.