T-Mobile Reviews

I usually don’t post complaints, but feel the need to warn potential future customers of T-Mobile regarding their unethical business practices. My husband and I signed up for a 55+ plan with T-Mobile a few months ago at $110 for 2 lines. At the time of signing up, we were told we could trade in our existing phones for free for upgraded iPhone 16’s. We did the upgrade, then T-Mobile changed the monthly plan to $150 for two lines without us knowing. We were never told this increase would occur and would never have upgraded our phones had we known. Repeated calls to their customer service center yielded a nominal one-time credit which nowhere near addressed our concerns. We’ll be faced with paying an additional approximately $800 in total over the next 22 months. Extremely disappointed and can’t wait to drop their service. Do better T-Mobile.

I just went to T-Mobile on Everett Mall way to buy a new phone. When I walked in they were helping two people and that was it. I checked in and they told me to have a seat. Two other people came in and got checked in and 20mins later they helped someone that came in after me. If this is the way you do business, just so you know there are different companies out there. I guarantee I will never go back to this store again, which is a shame because it was 5mins from my house. Checking in means nothing on the waiting list apparently.

line with no mention of autopay. This is misleading and false advertising and those I talked to were not concerned about it.

I am writing this to help warn consumers about the dishonest people at T-Mobile. I switched 2 lines from Verizon and purchased internet that has already been returned. I was quoted $127.00 incl. taxes and fees. I was told for 2 new IPhone 17 phones was $11.00 each per month for 2 years $18.00 for insurance on 1 phone all included in $127,00. We came in to T-Mobile on Oct. 1st and they signed up our internet and asked us to come back later in the day to finish. We came back later and were told to come back on Oct.4th to finish. I went back to complain about 1st bill of $165.00 and no credit on internet.

On November 4 I went in to make a payment on my cell phone bill. I swiped my card. There was a delay, so the guy went to his coworker and he told him to tell me to swipe it one more time. When he gave me a receipt, the receipt was 145.00 when I left the store, I checked my statement. There were 2 transactions of 145.00 each. I went back to the store and he had told me that he refunded me and I should receive it the next day because it was still pending the next day I checked to see if I had the refund and did not see the refund. On the 5th I told the representative that I had 2 transaction on my account. 6:32 was the 1st transaction. The 2nd transaction was at 6:33.

I am a customer and have been for some time. Instead of having my house on hardline. Because I do not like the phone provider in my area decided to get a gateway. I just had to say I have had nothing but problems with gateways. I've had nothing but problems with customer service. And my internet sucks.

The internet goes down all the time. I had one representative. Tell me it was because they oversold the tower. They have too many lines on one tower. I believe it too. Imagine being able to charge people for a service that you offer intermittently.

Absolutely horrible. I called regarding technical support, I get the "due to high call volume, we will call you back in a hour." I then call back, saying I want to upgrade my services, and evidently get a rep!!! Ok. After 20 years with T-Mobile, I would never recommend them to anyone.

My Worst Experience with T-Mobile Billing. T-Mobile’s billing practices have been a nightmare. This isn’t about the money—it’s about the endless hassle once you get stuck with a bill. They keep sending charges even if you never use the service. Here’s what happened to me: I signed up for T-Mobile with devices, and customer service promised me a deal. I confirmed it multiple times. When I started porting my number, another representative gave me completely different information. I returned all the equipment, yet they still billed me and even charged my account automatically. I went to the store, spent three hours, and thought the issue was resolved. The next month, I received a “final bill” for $121.31.

T-Mobile overcharged me for something and I called about 7 times and spoke to different reps. I was guaranteed a credit before my $500+ payment would draft but they were all lies! I can't believe they bold face lied to me. That was very dishonest of them. After 22 years I am done with Tmobile all over $177. Horrible customer service!

My experience with T-Mobile has been extremely disappointing. I was drawn in by what turned out to be false advertising, only to discover that the offer I signed up for wasn’t honored once I became a customer. Even worse, T-Mobile charged me for something I had already paid for, and despite multiple attempts to resolve the issue, I still haven’t received a proper explanation or refund. Customer service was unhelpful and kept giving me the runaround instead of actually fixing the problem. It’s frustrating to feel misled and overcharged, especially after trusting their promotions. I expected better transparency and accountability from a major company like T-Mobile. Sadly, this experience has left me with nothing but frustration. I would not recommend their service until they address these issues.

If you value your money do not have any service with T-Mobile. I have been a customer for several years and been having technical issues for a very long time. Call and they fix it temporarily. They will add too and take away services on your devices without your consent and still pay a highly bill for services that you are not getting. DO NOT waste your money with them.

I dropped my phone and the screen went black. I was told the screen was damaged, so I got it fixed. But then it would flicker off and on. So I had to get a new phone. I had no phone for 4 days. I went to T-Mobile store #1466 on Jamaica Ave. in Queens, NY and ** was able to get the screen to come on so I could transfer my data to the new phone. She is amazing!! She helped me not to lose all my data. T-Mobile has some pretty good reps, although the service is on the pricey side.

Tmobile will not tell you, but if you buy phone from them they lock the Iphone. You cannot unlock until it is paid off. YOU SHOULD BUY FROM APPLE. THEY DO NOT LOCK. I want to add a sim card. I do not want to change carriers. I live in Thailand half the year or so. This lowers the Iphone features. NEVER AGAIN WILL I BUY FROM THEM! Tmobile is like all the other sleazeball US carriers.

T-Mobile needs to do better training with their foreign representatives. They are the worst representation for a company I've ever heard. They've limited about of resources to assist customers. They can't understand the simple. I called to ask about not receiving a bill. Simple. It's time to leave.

Avoid this company, by using overseas customer service and not answering any questions they overcharge you! I had to pay for service I will never use to get them to unlock the phone. So keep in mind when changing that T-Mobile locks your phone and ransoms it. A great way to anger customers.

Be very careful when negotiating with T-Mobile. This company offers home service for $35, but when you receive the bill, it's almost $750 because supposedly that's the cost of the internet transmitter. After you sign, you get no response, just pay, call customer service. That was in 2023, and to this day, this company hasn't responded. Of course, I switched providers, but I want to prevent others from falling victim to this T-Mobile scam. Companies should be more serious about these deceptive promotions.

Worst customer service ever. I went into a store to get their home internet. I waited for an hour and was finally helped. After a considerable amount of time they told me they did not have the equipment that I needed and sent me to another store. I walked into the other store to find it packed with customers and only 2 or 3 employees. At this time I decided that I did not want the internet anymore so I left. I never picked up the equipment.

Unbelievable! The T-Mobile app is the most data-gobbling app you can find. If you are somewhere with a weak signal (you will be a lot) and you try to go on the T-Mobile app, it turns pink and you see little circles coming from the middle. It says “authenticating” forever. It just keeps spinning and nothing happens. At the same time, you can get on your other apps. IF you go on the app to try to express your corrective criticism, you won’t find a place or method to do it. They simply are not interested.

They transferred a phone line to my ex that I requested not to child safety. They transferred it anyway and are charging me for the service that I don’t have. They need to be charging the ex for the service as she has the line. This is not right!!

During government shutdown company doesn't work with the people. Because of their billing practice you receive a late fee when you make arrangements and only given 14 days before they cut you off. I would think they would be more accommodating. After hearing how they do business will be terminating my business with them. If they cannot understand when things are out of people's control People shouldn't do business with them.

Absolutely horrid. I got internet. Never used, never opened. The home didn't work out. Returned to the same place within the 14 day window and expected to go back when I figured out where I would live. They said all good and I owed nothing. I then received past due bills. Called and was told all good. More past due bills. Went in and told again all is good. Again and again. Hung up on by a supervisor .. They love to hire overseas and provide horrid service. I have been polite and kind and I am never ever ever using them again.

We were shopping for a new cellphone service carrier and stopped by the T-Mobile in the Charlottesville Costco. First time they were not offering free phones with new customers. Went back a month later and was told they now had a promotion for first responders/military that included the phones we wanted at no charge. Turns out that was a lie. With our second bill we received a bill for new devices. Called T Mobile and they apologized and corrected the bill. Next two bills had the device charges again. Called T Mobile and was told they did not care what the Costco T Mobile store offered, the charges for new devices would continue. Stay away from these grifters.

We had T-MOBILE after switching from Verizon for cost. Everything was fine. Now that I have been given an excellent offer by another supplier T-MOBILE sucks. Horrible customer service on the transfer end. I asked to speak with a manager and of course there is no one available. The transfer code is was given expired two days early without warning. I change the Sim in my phone to start the transfer and now I'm without a phone and this has been an issue for 24 hours now. Customer service refuses to help. Says they can only send a verification code to my phone when the account is in my husband's name but they won't send it to his phone.

We received very good service on our cell phones with T-Mobile for several years. Recently, I received $500 via Apple Pay from a client on the client's outstanding invoice with our business. I had never used Apple Pay so I went to a local T-Mobile store, and I requested assistance from one of the workers. I specifically told the T-Mobile employee that I wanted to use the funds to pay a creditor (NOT T-MOBILE). Instead, he took my phone and applied the funds to my T-Mobile account. A week later, and three (3) calls to T-Mobile, I was still trying to get the funds transferred back to my phone. The T-Mobile employees I talked to would attempt to transfer the funds back to my phone, but their managers would NOT approve the transfer. After my third call and discussion with a manager, the funds were transferred back to my phone. We have since changed carriers and will not go back to T-Mobile again.

In my home is no service and around my community and it’s maybe 10 or more years like this it’s terrible. If I don’t have Verizon home internet, my 7 business line will not be working. If T-Mobile doesn’t change nothing, I will be leaving when I get a nice deal from another company.

Obtained service with T-Mobile in July 2025. Nothing was signed, however, I was told what my plan was including my devices were free and all I'd be responsible for was service. When I cancelled in August they kept plan, an additional month. September I called and they fully cancelled service. I received letter from T-Mobile that my equipment needed to be returned to avoid charges.

I was promised 3 new iPhone 16s free with trade-ins but from last 4 months, they have been charging my credit card $34.99 per month for each line. I have wasted more than 12 hours from last 4 months with 10 calls every 2 weeks. They promise that they will fix the problem in 2 weeks, but nothing has been done for 4 months and 10 phone calls every 2 weeks.

Don't use Tmobile business. I tried to cancel and nothing but problems. On the phone with t mobile for 60 minutes and just a runaround. Sales people just ignored my text messages, so I filed a complaint with BBB and texas state attorney general's office.

Called to cancel my plan because I was being offered a better deal with AT&T, they upgraded my plan and added offers/discounts to lower the price to be competitive with AT&T offer. Yet, I have had to call in EVERY month because the discount is never reflected in the bill.