T-Mobile Reviews

Today I had issues with my phone---They told me my SIM card was burnt and after trying to replace it---It would not work. I was working with Luckee and she was wonderful. She got me set up with a new phone and offer me some other items which I told her I would think about. But I had my phone since 2021 and I have shopping for a new phone it just has always been a horrible experience--but not with Luckee. Thank you Luckee. I really appreciate all you did---You went above and beyond.

Like this will ever see the light of day. They told me plainly last month when they had to correct it that my Personal Hotspot data would never slow down. I couldn't have been more clear about that, and was assured it would never slow down (assured the 2nd time). Now I find out it does indeed slow down at 250GB. Also, who is the moron in charge of the payment processes? What a pain in the ass that is. You tell the idiot AI that you want to make a payment right now, and you have to listen to the most efficient place to do it is right here or on the app. I'm right here right now ready to make the payment. How about just doing it? Takes way too long and I don't need another app.

After years of service with T-Mobile, our program "ended" and T-Mobile raised our rates. Naturally we started looking around and went with a less expensive provider (same service). We didn't realize we were two days into the new billing cycle until T-Mobile billed us for the entire month. Spoke with customer service who informed us its their policy to bill for the ENTIRE MONTH regardless of how long we used their service (2 days). DO BETTER T-MOBILE!! WHAT A RIP-OFF.

No service since T-Mobile took over US Cellular. Hate this company. Rude service. Can they get any worse? Do you plan on getting service to Mendocino County or do I need to switch companies?

Today I talked to an amazing man named Jay on the phone for T-Mobile sales. I was asking about switching to T-Mobile and he was so knowledgeable and understanding of what I needed. I gave him my situation and he provided me amazing options. He was not pushy at all as a sales representative and was EXTREMELY helpful. I wish I could give him the commission when I switch to T-Mobile. He also had a very polite and curious tone when asking questions and explaining the plans. AMAZING REP, ASK FOR JAY!

I'd been a customer of T-Mobile for 8 years. Finally their never ending price increases became too much. I went to their store and cancelled the account, paid all open balances and was told I was good to go. Today I was contacted by a collection agency and told that I owed $93. This is 33 days after cancelling. I never received a bill, they'd cut access to the t-life app and they'd made no effort to contact me. Talked to the collection agent and they had no idea what the charge was for, oh and by the way there was a $25 late fee on top. Lousy way to do business. I used to tell people that T-Mobile was a good option. Now I'll tell everyone I meet that there are many options out there and to use anyone else but T-Mobile.

I was a customer with T-Mobile for over 12 years. It is very sad how they treat their loyal customers. I decided to switch carriers, it took over 2 hours just to disconnect my services. Then I receive a bill that said it was past due.... as I am looking at this bill it is for a full month.... Since leaving T-Mobile I never got a simple text, email or call stating I still owed them. I got on the phone talk to customer service & the guy said I had a pro rated amount due. I said ok how much. I paid it. He said I owed nothing else.. A few weeks go by and I get my mail & guess what I see.... yes another bill. They gave excuses, I paid them what they said I owed... I AM DONE WITH THEM...** ....T-Mobile.

T-Mobile: I have been with them for a long time. Now they're trying to charge me 8.00 00 dollars for a phone that I turn in and they claim they never received it. I have a receipt from UPS saying it was delivered so they are saying I owe it. No I don't. If you deal with them watch with your bill. I always pay my bills on time. Then they sent me a text saying they were taking it out my checking account. I only pay with my card. I never gave them my checking account and my bank card so if they do this, it's fraud! They are trying to say I'm paying for the phone that got lost. I don't owe them. It isn't my fault. I followed directions so I'm asking for help please because I took it to UPS.

No stars. T-Mobile in the past had been great for my family's needs. Now it feels like a gang of blame passers. If you're not on hold for over 30 mins for an answered phone call, it's not the right department. Please hold again. Smh. T-Mobile, y'all slipped.

I have been trying to switch my carrier from AT&T to T-Mobile since April, but in July the process is still not resolved. T-Mobile representative named Alexis told me things that were completely contrary to reality: she claimed the first month's bill would be $210 and would drop to $180 for subsequent months with no hidden fees, and that I would get an iPad for free (paying only the tax). In reality, this was all a fabrication; I ended up being charged an extra $50/month for the iPad and $34.59 for internet equipment, bringing my monthly total to $495.20. When I tried to contact Alexis, she stopped answering and completely disappeared.

I had a very disappointing experience at the T-Mobile store in the Shasta Mall. The customer service I received from an employee named Sam was rude, disrespectful, and unhelpful. I am 60 years old, and this was one of the worst customer service experiences I have ever had. Rather than listening to my concerns or trying to assist me, Sam was dismissive and unprofessional, which made the entire visit frustrating. Customers deserve to be treated with courtesy and respect, even when problems arise. Unfortunately, that was not my experience at this location. I hope management addresses these issues and provides better customer service training so future customers have a more positive experience.

Worst customer service!!! After 5 years as a T-Mobile client I will never recommend this company to anyone! After cancelling all our phone services and home internet they billed us a month later. When I called customer service they magically had no trace of me calling to cancel although I turned in the equipment and they acknowledged they received it the very same day! Absolute trash!

I’ve been with T-Mobile for many years and have always been satisfied, but recently the service has been consistently poor. Calls drop, data speeds are unreliable, and all of my lines have experienced weak connections. When I reached out for help, I was told that if I wanted a better 5G experience, I would need to pay for a more expensive plan. Customers shouldn’t have to upgrade just to receive the level of service they’re already paying for. I hope T-Mobile takes these concerns seriously and improves both its network and customer support.

I have been a customer for 12 years with this provider, and they finally took the last straw. I traded in a device and they said they didn't get it in time, though it was traded in at the local corporate store. On top of that, they won't send back the device since it's already in their warehouse. So not only did they not give me the promotion that was supposed to be applied to my account, they stole a device. To top it off, and the nail in their coffin is how do you get a late fee when auto pay is in effect? The customer service is immaculate, but the company itself is scum and scams. I would rather deal with AT&T's horrendous customer service and not have them bs around with my money. I will be going back to Verizon, or AT&T. A crackhead with your bank card is more trustworthy than them.🤷🏻‍♂️

I opened, and pay for, my son's account. In T-Mobile's view, I am inconsequential and they don't feel they need to share any information with me. They don't send me statements and recently stopped sending me billing information (my son doesn't get this information either). They won't let me open an online account so I can access billing information or set up direct debit payment. This company has become too large, and its internal systems and processes are so screwed up (I once consulted for them), that they cannot make good business decisions. Read the reviews and stay away. You can get better customer service, and lower pricing, elsewhere.

They raised my monthly price by 50.00. No reason. On military plan. This is how they do veterans. Been on hold for 52 minutes. St the Orland Park corporate store. They act like they could care less. They told me to go to Verizon.

Spent nearly 4 hours trying to get to customer service to find out why my existing phone bill went up by $6 per (6) lines because my military discount was discontinued, Netflix was added, and Prime was added to my billing that I never ordered. Worst company in the USA and they need to be investigated for fraud by the federal gov't asap and people need to be going to prison in this company asap.

If I didn't owe money on my phones I would quite T-mobile right away. Where do I begin? Every experience has taken hours of my time. In the last year I could calculate about 50 hours being on the phone with T-mobile customer service. It started when I wanted to upgrade my phones. I upgraded and none were sent. Then I called spent hours on the phone. They assured me they were sending both phones but only one got sent. Then I called and spent hours on the phone again and they assured me the second phone was being sent. That didn't come when they said it would either. Then I got their internet service. It sucked so I upgraded to a different tower. All was good.

Unfortunately I was tossed into T-Mobile by way of a merger. To be honest, I've disliked T-Mobile since the very start. The customer service is horrible. Most customer service reps are predators out to get more money out of you. They will straight out lie and tell you whatever to get the sell. And almost every time you call to complain, there is no resolution that favors the consumer. Also if by chance they tell you they will investigate the situation and get back to you, WARNING ⚠️If there is a timeframe attached, DO NOT RELY ON THEM!!! You will CERTAINLY miss out on the time frame and You lose. At this point it's like being with an abuser not knowing how/when to leave.

Pricing is decent and where most current cellular phone companies should be, but their idea of coverage is that if you get a signal, no matter how weak, you're covered. Their own store in Hayden, Idaho doesn't even have good signal, in fact, the whole center of town is almost a black hole for coverage. Their ads are deceiving.

HORRIBLE CUSTOMER SERVICE! Absolutely horrible! Difficult to reach. Constantly put on hold. Long wait times- over an hour with just the simplest questions! Reps have no clue how to do their jobs! Very frustrating! Overcharging and taking advantage of seniors with bogus “rate plan switches that default to highest tier and no email, alert, or text given to choose a different plan! Constantly overcharging and with no explanation or willingness to correct THEIR CONSTANT MISTAKES!!!

I had one of the most disappointing travel experiences I've ever had using T-Mobile Travel (powered by Arrivia). On June 25, I booked and prepaid $211.41 for a one-night stay at Graduate by Hilton Annapolis to celebrate my birthday with my husband. Our reservation was confirmed. On July 18, after driving 5 hours to Annapolis, the hotel informed us that our reservation had been canceled five days earlier (July 13) due to "suspected fraud."

I have been with you guys for some time. Every time I try to login in my account to manage my account I have nothing but problems. I went to T-Mobile store to upgrade my Internet. I was supposed to get a speed box with it, but never got it. I think you guys are garbage if my phone was paid off, I would go somewhere else. I’m 60 years old and you guys want me to pay $150 for an Internet in the phone, a joke when you have a 55 and older on your commercials, for cheaper. I think you guys are all just scammers. Have problems with my Internet constantly but yet you still want me to pay for the times I have problems. You’re a joke. You make millions and billions of dollars but you wanna customers and drain their wallet. To You guys don’t have no specials, just a joke.

Hello, good afternoon. I just wanted to let you know that T-Mobile is acting strangely with people. I was paying $300, and then they raised it to $400 for no apparent reason. They claimed I was using a huge amount of data, but the truth is I don't use that much; I just go to work—which is only ten steps from my house—so I don't really use the internet or consume that much data. It’s truly disappointing that they are ripping people off like this. Please, pay attention to this company; they are stealing from everyone—they were certainly stealing from me while I was paying my bill.

Billing discrepancies and rigidity. Go someplace else.

T-Mobile is a criminal operation and the FTC needs to stop them from buying any more companies. What happened to monopoly-laws in what’s left of this country? T-mobile charged my 74 year-old mom for 5-years on a line that was never even activated, worthless “device protection” and “Apple Care” that was no help when she actually needed it, and constantly raised her bill by switching her “plans” around. I’m sure it comes as no surprise that when I looked over her bills, discovered they’d been ripping her off, and called their customer disservice, that they were inept and insulting.

I am extremely disappointed with the customer service I recently received from T-Mobile. I called the T-Mobile Family Plan customer service line to discuss my payment date and to understand why it had been changed. During the call, I respectfully requested to speak with a supervisor several times. Unfortunately, the representative I spoke with repeatedly refused to transfer my call to a supervisor or provide any escalation assistance. What was even more concerning was that the representative ended the call and, shortly afterward, my network connection was disabled. Because I have multiple phones on this family plan, this created a significant inconvenience and concern for both me and the other users on the account.

I had fiber Optic installed June 20, 2026. Was told by tech who installed it that the wire would be buried in a week or two. Call #1 I called on July 2, 2026. T-Mobile 844-783-4237 which is posted on your website. Agents available 7days a week between 4am to 12am. I called at 6am automated system said no one available and then hung up on me. Call #2 July 5, 2026. Automated system told me it would be 21 days from installation. I waited until 3 weeks.

Absolutely terrible experience – Stay away! T-Mobile is easily one of the most horrible companies I have ever dealt with. I left them about two months ago, canceled my account, paid off every single balance I had, and transferred my service to a new company. I thought I was finally done with them. Fast forward to today—two months after closing my account—and they randomly sent me a bill for $240! It makes absolutely no sense because everything was already paid off in full when I left. Trying to get this resolved has been a nightmare because their customer service is completely horrible. If you try to call them, be prepared to wait on hold for at least 45 minutes just for someone to finally pick up the phone. Please, if you want to avoid massive headaches and being overcharged, do not go with T-Mobile. Save yourself the stress and look elsewhere.

This is simply a warning to stay away from T-Mobile! I would have to say this has been one of my worst experiences with cell phones! Very very long story but they fully took advantage of me and said it was my fault that I ended up with a new phone that I did not need! Go figure! I simply believe them when they said I didn't have any other options but to use insurance or buy a new phone so it sounds like they just needed a commission! This is the final and last straw, there has been so many problems with T-Mobile it's beyond ridiculous! And to boot the service has been horrible! And when I'd mentioned it to a friend they said oh my gosh I've been scammed in the same way My T-Mobile! They say they have customer service but I haven't experienced that at any level... So please take your business somewhere else!