T-Mobile Reviews

T mobile, I ordered a phone. They sent it to the wrong address, never received my phone and they are taking money from my account each month for a phone I never received, please T-Mobile, stop taking my money.

Highly, highly highly recommend a HARD pass on Tmobile. Their support is atrocious. When it comes time to leave they make it brutal to reach them and do it and then they bill you for another couple of months and claim you didn't cancel. Service is lousy. Go elsewhere - Dealt with Sam #** and he truly had no ability to answer or resolve anything. There's a lot better and as or more affordable options.

On 1/11/25 I spoke with a T-Mobile agent about upgrading my son’s phone. The agent took my information and told me his phone has a trade-in value of $255 and there is an additional $300 off promotion bringing the discount off a new phone to $555. The new phone would cost $1299.99. I agreed to her terms and allowed her to charge my credit card $99.99 down payment, plus $35 connection charge, and $111 for taxes and fees. She further stated the balance would be paid in monthly installments of $26.85 for the next 24 months.

Please everyone stop using T-Mobile, stop sign up. Extremely criminals. They allow their friends to read my text, keep track all my searches and stalk me everywhere. Caused me severe loss damage safety. It's a bigger management that allow his stalking ** to do that. The ** share all my private data to the entire world. I called many time. They refused help. I have look into court order. Beware their shorty practice.

Added a new phone, was promised a $250 Sam's Club gift card as a bonus. Did I get it? Nope. And they refuse on honor this promise. I'm going to trash these phones and go elsewhere. I refuse to do business with liars!

There is something wrong going on with T-Mobile❗️ I called customer service on Friday the 10th to get an extension on my services and the young lady granted me an extension, I wake on Tuesday my service is disconnected, I called and the young Man tells me that there wasn’t any extension granted and then I go online to see how much I had to pay to restore my services and online it said $19.01 and then the guy in customer services told me I had to pay the whole balance! I have been with T-Mobile for over five years and these last past months they have been trying to screw me over lying back and forth❗️

Terrible every day, the internet stops working and the internet does not load. It is always laggy and it takes forever to get back on and when I play my games I play for 5 minutes and get kicked out because of this internet.

I called to update my autopay information. The rep said he would do that and then take the payment as well. I agreed. Once the payment was complete and my information updated he sent me a link to the new TLife app. Once in the app I noticed that there was an extra $10 processing fee which the rep never disclosed to me at all. When I asked him about it he said he did tell me about it but he lied that was very deceptive. The deception is what makes me mad not the $10.

Terrible customer service. Refused to correct problem even after they acknowledged we were given false info from salesperson, They would make zero concessions and only referred us to the secret fax line where we could beg for help. We cancelled and went to Verizon... all four lines.

I got service with them. After I canceled my services they wouldn't take back their own equipment at the store I got it from. I had to go to a 3rd party to return it. They said it wasn't received in the small time frame of 14 days and are saying I owe them another $100. They received their equipment and are still trying to make me pay more.

My experience was horrible. I have been with T-Mobile for more than 6 years and all of a sudden, even without all the devices my bill went up $30 in 2 months... on top of that, the watch that I had just purchased over a period of 2 years broke completely on me and would not charge at all. After just one morning, it didn't happen gradually and even though they are handing out tens of thousands of free watches. With deals each day, they could not replace my watch.

TMobile is aware of a scam that is associating me with a TMobile account (That I have never had) and pressing for a payment that I don't owe, by having it be a listing on my credit. I have photographic proof of their scamming me. Where for years, they sent bills to my house that had my address, but the names of other people.. (See the photos) I have gotten nowhere with Transunion, which is another scam company that hangs up on you if you call them, and ignores any and all documentation that is sent to them - these 'corporations' are in total cahoots one with the other. ALL the bills in the image below remain in my file.. Yes TMobile, you can ask to see them anytime you would like to clear this fraud up.. if you care to..

This is the absolute worst carrier ever, we have had to call every single month about our bill. They are the biggest scam and waste of money, do not waste your time. They will tell you your bill will be one price and then charge you an extra $100 on top of whatever price they told you.

I been with this company 20 years, thankfully no issues until 01/10/25. The Representative made a terrible mistake. The managers were not only rude, but they tried to say the mistake could have been from high call volume because of a snow storm. I am seeking a new phone carrier.

Love great customer service I get from Nina **. She's always nice and friendly. Always smiling very helpful young lady. I just love going to the store because I know she will probably will be there in. She's the best at what she does. Thank you for always helping me and you should get a chance to review. I don't know about the five but that's all they got here. Thank you again.

If I could give negative stars, I would! Every month they change my plan, overcharge me and constantly get my service shut off, even though we pay our bills on time. I am currently living overseas in Germany and supposed to be part of the magenta plan (military) but at least twice a month they change it to the business plan which cost twice as much. They also charged me for overseas calls even though it’s just me, my husband and mother-in-law that have the plan and we use Facebook for all calls. I should not be getting charged between $400 and $600 a month for 3 phone lines. And I definitely should not have to call twice a month to be put back on the correct plan. It’s getting ridiculous and cannot wait to get back to the states to change my plan. By the way, both me, my husband and mother-in-law have our phones paid off completely.

I cancelled service months ago because they charge far more than what I can afford to pay. Then they took money from my bank account to pay for service that I no longer had. I have tried for months to get this money back. T mobile sends me statements acknowledging that I have a credit but have refused to pay the money. I have contacted them by phone and on their chat service and they refuse to pay the money because they can't access a closed account. I have filed a complaint with the FCC and with BBB. Nothing will help. Apparently, the ceo needs more money. Well, you stole from me to get more money. I hope your private jet doesn't run out of fuel.

I would give you a zero if I could. T-Mobile is a shady ssa company! They never tell truth. They go round and round in circles lying, no matter what day you call they got a different lie. Very, very dishonest practices!!

My phone has not worked in 30 days but they want me to pay them $60. Phone not working, I missed all my doctor's appointments, I think it's time for me to let T Mobile go. 30 days and you me to pay $60 for what my phone has not been working, told me they will call me back on the 10th but called today, he was so rude and they want me to pay for a phone that's not working. I am not going to let on one do me like that. Pay your money but your phone do not work

Signed up for a promotion, spent hours in the store. Changed carriers, plus they paid off my phone and gave me a new phone. Only for them to text me weeks after saying I not eligible for one of the promotions. They texted and didn't call. Been trying to fix it, now they say I'm past the 180 days??? Tried calling numerous times, but get transferred and put on hold for long periods of time. I work, 2 jobs...no time to waste trying to fix their error. If I knew I wasn't eligible I wouldn't have signed up.

Was a customer for many years, but when it comes to getting a phone upgrade or a new phone, they give no consideration to their loyal customers only new clients. If you get on the phone with customer service, they disconnect you don’t call you back promise to do things they don’t fulfill and you just have to keep calling. No one seems to know their job.

I would never have switched to T-Mobile if I knew the issues I was going to have. It has been a non-stop issue and now that I have cancer they're not willing to help me out with my bill or anything. They would rather cut my phone off instead of trying to set up a payment plan or give me a list of a payment. This service cuts in and out. You'll be on a phone call and the same exact place and all of a sudden your call gets dropped. This is the worst phone service I've ever had and I suggest nobody ever go to T-Mobile who's the worst company and they have the worst service ever.

My review is that TMobile offers you a early trade in and bonus. There is a catch which the rude customer service agent rudely explained. That is the phone must be paid of first before you get the incentive bonus. Nowhere on the website when trading the phone in does it say this. It leaves you the impression that you will get but no I am stuck paying on two phones I do not have. This really sucks.

Horrible company! I was with them for almost 9 yrs and once they bought Sprint it went to crap. They will tell you one thing then do another, treat you like you're nothing to them, and they won’t even try to correct any issues. I had horrible service the last yr only 2 bars everyday even at home. Customer service would never do anything but beat around the bush and blow smoke. Waste of time and money! Total rip off! Glad I’m done with them! I’ll never ever go back or recommend anyone switch to them!

I had their service for 6 years. Was pretty happy with it for the most part, paid off my phone with them. They sent me a signal booster for FREE because I got terrible signal where I lived and was going to cancel to go with a different carrier. Kept the service for three more years after that. Finally cancelled my service due to rising cost and finding VISIBLE that is much cheaper, better service and signal. Called customer service to pay my final bill, customer service agent told me the final cost and I paid what she stated in FULL, had bank statements and reference #.

I had a T-MOBILE account that was at a house in a different state which I sold and the realtor returned the router to the store and provided the receipt showing no balance due. The day after we were billed and the following month. We had it on autopay. We called in several times and went to the store and were told we would be refunded. After the 2nd charge to my card we were told it would take 30 days for it to be refunded. I waited just over 30 days and was not refunded so I called back in and T-MOBILE sent it to collections in which these people tell us we owe 3 times what the last bill was. The last charge we disputed it and got refunded by our credit card company. The bill was $55 a month and they say we owe $164.12. T-MOBILE has committed fraud and this company is trying to collect something that I am owed back.

This is the first time I’ve felt compelled to write a negative review, but my experience with T-Mobile and their partnership with Assurant has been beyond frustrating. While I’ve been a loyal T-Mobile customer for years, the way this situation was handled has left me incredibly disappointed. The problem started when I filed a claim through Assurant for my phone, which was freezing and dropping calls intermittently. I paid the claim fee and received a replacement phone—only to find that it had a faulty microphone and speaker. When I contacted Assurant to report the issue, they dismissed my concerns and redirected me to T-Mobile for a warranty exchange.

HORRIBLE, HORRIBLE, HORRIBLE when it comes to vacation mode. They give you nooooo break!!!! You have to pay full price for something you’re not even using. Every other phone company helps you out with a discount while you’re away. NOT COOL. Planning on switching because of this.

I had the absolute pleasure of speaking with Laila from T-Mobile today, and her professionalism, kindness, and expertise left a lasting impression. From the moment our conversation began, she made me feel valued and understood, addressing my concerns about switching my phone with clarity and patience. Unlike my experience at a retail store, where I was incorrectly told I was locked into my current device, Laila informed me that I was still within my grace period to exchange my phone. Her detailed explanation and willingness to assist reassured me that I made the right choice in switching to T-Mobile.

Definitely not the company that they claim to be. I have been with this company for over 20 years in good standing. I requested a upgrade for my wife and I and was told by the representative that a upgrade would require me to change our plan and this would be okay. So changed our plan to a more expensive one and still couldn't get the upgrade to the S24+. Another representative contacted me and said, "Sorry for the inconvenience but we can not do that." You're telling me that a multimillion dollar company can't waive $200 for an upgrade for a loyal customer of over 20 years. Customer service has gone right out the window. Spoke to Verizon and they will give us 2 S24 ultras for $0 dollars. Shame on you T-Mobile. You're going to run off all your customers.