T-Mobile Reviews

We signed up for a promotion to get a Google watch for free if we paid the monthly $20 line fee. The watch charge is approx. $16.67 a month, and we are still paying that after a YEAR & tons of calls to them.

T-Mobile appears to engage in fraudulent practices. After transferring my four lines to a different provider, I inadvertently left my auto-payment method active, resulting in a double charge. When I contacted their staff to request a refund, the supervisor treated me poorly, provided incorrect information, gave an erroneous confirmation code, and advised waiting three business days. Despite waiting over 10 business days without a refund, subsequent contacts yielded the same unsatisfactory response, leading me to urge caution when dealing with this company due to its deceptive practices.

After 14 years with T Mobile I call the customer service Philippines office to explain that I had a data plan for long distance and ask them what long distance call I made and the rep refused to tell me. They said it happen when I was already back in the States. I never been late on my bill with them and rarely leave the country. The rep that I purchased the plan told me I would be cover under this plan. I have a bill of 189 dollars. Think it's time to find another Carrie. I don't like getting customer service in the Philippines never had problems with the New Mexico office her in the United States.

I received the wrong phone. It already had text messages on the phone and was the wrong phone completely. Now T Mobile is trying to make me pay a restocking fee and pay extra to get the phone I actually ordered and paid for from the get go. I have been taken advantage of and lied to. T Mobile made the mistake not me and I have them on a recorded line admitting that they made the mistake. Not me. I should not be held responsible for their mistake.

Poor service, even worse customer service and insurance policy. It may be more affordable than some carriers but it's not worth it. I've heard people say much better things about other carriers in the same price range.

I was a customer of T-Mobile 10 plus years and always paid my bill on time. September 20th paid my bill early $172.85. Usually cancels out autopay. September 21 I was charged again, called them. They said they would refund me 2-3 business day and nothing so I left T-Mobile and filed claim with my bank. Today 10-4 I was told I would get a pre paid card, I told them that’s not how I paid. I would like to get refunded through my debit like I paid. They said that was not possible and that I could use the card to go grocery shopping. So now I have to come out of pocket and pay bank back. Awful business.

My experience with T-Mobile was horrible. I switched to T-Mobile because they had "free" international texting just before I was about to go to Paris. Before switching, I asked multiple times if the international texting was actually included in my plan and was assured that it was. When I got to Paris, my phone simply did not work unless I was in my apartment connected to wifi. I spent 5 hours on the phone with T-Mobile staff trying to get service but it never worked. I spent my entire trip without cell phone service so I had no GPS, no ability to look up sites I wanted to visit, no ability to book restaurants, and no ability to text or receive messages unless I was in my room connected to wifi.

Yes I became a customer of T-Mobile and within that time I became a victim of Identity/financial fraud. I called as soon as I was notified and I have explained this situation and that T-mobile allowed my account to be comprised as well. They still suspended my services, refused to help in any way and I don't feel like for a customer of 3 years should have to experience this in any way. They would not do anything to try and get the account or help with it or do anything. Very bad, poor customer service. I really am considering closing my account with T-mobile. I don't recommend them to anyone.

My husband went through his Verizon account and got the t mobile wi fi for our home service. The service was low quality so after a short time he discontinued the service and asked how to send them the box back. They kept giving him the run around. But we're sending a higher and higher bill each month. They had stopped sending bills and we had given up on trying to get them the service tower back to them. It has been over a year and I have forgotten all about it. Until about a month ago... My husband passed away July 25, 2024 and in August I received a call from a collection agency asking for the representative of the estate of...

The agency will lie and hide evidence and manipulate customers and add fees to your bill and refuse to fix it for you and will constantly charge your bank account fees and constantly shut down your phones so they can charge restore fees also. I have tried for a month to be patient and work with them on a resolution and was lied to about that too and have nothing to show for it but 350 more than what I was told my bill would be and one of the lines on my account hasn't been used in months.

They take out my payments 2 days before my due date. I had an error and ended up 1 day late and was charged a late fee. REALLY!!! Called and Nei basically said, "Oh well." So I hung up. She called back and mentioned we were cut off. I told her, "I hung up." She said she called to waive the fee. She lied to me at that point and told me that she was then not going to waive the fee. I didn't care about the fee when I hung up the first time. WHAT HAS HAPPENED TO CUSTOMER SERVICE.

I’ve been dealing with T-Mobile for months, and it has been an absolute nightmare. In June 2024, I ordered a 5G internet plan and a Go 5G phone plan. Despite never receiving the order, I’ve been charged every month. I've made countless calls and sent emails, but there's been no resolution. Every time I speak with a customer service agent, I'm told a different story, full of empty promises and lies. It’s beyond frustrating.

If you ever need competent, efficient and fast customer service, look elsewhere. I get emails saying I left T-Mobile even though I paid months in advance, a lot. I spent literally my work hours to get answers to stop these disturbing emails but not a single person could give an answer until a supervisor named Carlos tried to help, but his message was:

I just left T Mobile where the line was extremely long. When my turn came. I was met with a beautiful smile by Jessica and from then on the customer service was superb!!! She went above and beyond and it was time for her to clock out! Hats off to all who gave T-Mobile customers great service during the Hurricane Helene. Prayers to Jessica and her family!!

We have been T-Mobile loyal customers for 14 years, we've come on hard times and needed payment arrangements moved back to accommodate our paychecks yet T-Mobile could not accommodate, pathetic after 14 years of loyal service we could not get help from T-Mobile, I will be switching to another carrier after 14 years. T-Mobile only cares about their money. Friggin pathetic.

I have had T-Mobile for a few years and didn’t have major problems until I decided to get some watches. I had called T-Mobile to order watches I ended up getting the Sync up kids 2 watch and a Google Pixel 9XL. I was told that I needed a watch line in order to have the kids watch. It turns out I didn’t need the phone line nor the brand new phone. I had no problems returning the phone and getting my money back. So I call T-Mobile again to order 2 watches I wanted the pixel 3 but they were still pre order so the representative talked me into Apple watches. So I get the apple watches and try to set them up and could not set them up.

None ...as in none of their reps were educated on promotions, billing, phones....However I'll give 'em one star for being friendly. Store rep was about as stupid as a box of rocks or extremely skilled at lying, overcharging, blah blah. Phone rep (outsourced) said I should bring billing questions to the store ... Seriously????

I called customer service to unlock my phone, took 3 times to explain and at the end she could’ve even help! So I asked to speak to a supervisor which she said they were unavailable but will call me back which never happened

I wish I could give less than one star for how terrible the service has been. I live separate from my parents, but have Wi-Fi under their account and I have never had worse service, it is at 30 MBPS which is INSANELY low. I have called twice in the past year to try and get this fixed only to be told to unplug and replug the device. Even when following those instructions, the connection is still so terrible and has messed up job interviews for both me and my roommate. When trying to cancel, I am told that I cannot do so without the account holder being present, even though I’m grown and pay that bill. Overall, I have never been made to feel more small or useless by a company, especially their tech-support branch. I will not be returning ever.

The worst customer service! False and misleading promotion! I have a business to which the Tmobile employee Joshua was offering a FREE internet plan for 30 days, which we wanted to try and after a week we told him that it was useless since we have more than 30 computers and phones... the employee never responded after letting him know that the service was useless. Joshua BY himself created an account and put in a pin which we never knew, every time we called T-Mobile customer service, they asked me for the pin which we never knew what it was, but since we still had the box they sent us a temporary pin and we could log into the account, after a month as they told me I called again and paid for a service that I only used for 7 days the full bill and they even gave me a label to return the letters to UPS. Today I received another invoice for the same AMOUNT previously paid...

We brought our phone into the store in the shops of Wiregrass because it would not turn on and needed to be replaced. Jennifer, the manager and our associate Miranda, were so helpful and made the transaction easy. And pleasurable. Would highly recommend this store to anyone

It's the worst service I have ever had. I've been with T-mobile for 1 year and 6 months. After signing up for t-mobile, I went for 8 months deployment, not knowing I have connectivity issues since I only used my phone using wifi. After returning from 8 months of deployment, that when I noticed that my phone randomly lost signals and dropped calls. I called customer service, stating the issues, and they told me to change the sim card. The issue was still the same, so they said to set up esim. I called them again to tell them that the issue still the same, so they decided to change it to a newer sim card. I told them that it's the phone, but they insisted and told me to reset my phone network and, if it doesn't work, is to do factory reset. The problem is still the same and I asked if they could replace my phone, that's when they told me that I couldn't since I just passed my warranty so I had to upgrade my phone.

Called T-mobile. Talked with a guy named Angelo. Promised me a Booster would be mailed to my parents' home. My parents have terrible service! Dad being 88 and not in great health and mom is losing memory. They can't afford dropped calls. Angelo told me he would call me back on Monday. That never happened. And the booster never showed up. If you have parents with not great health don't use T-mobile. They don't care!

T-Mobile is the absolute worst company I've ever dealt with for mobile service. Their app is absolute garbage and if you're a business member then you can't even use the app, they redirect you to a New link that doesn't even work. You can't add a line you can't see if you're eligible for a new phone and if you call customer service they barely speak English. Just avoid this company...

As a customer of T-Mobile for 4 years I been having a problem with this service for once is that they doesn't let the customer know about upgrading their products to the next promotion and the service is so bad after the first year plus you start talking and nobody hears you and you start call as you are talking now. If y'all don't start talking with these people about letting us know about upgrade their service then they are not doing their jobs because they don't care so now I don't care bye (AT&T) have me now so keep the promotion.

Enoc ** was extremely helpful! He took the time to explain step by step about my plan, was jovial and patient and found a plan that suited me. I felt pretty comfortable and I did not feel like I was being rushed out. Julian was also very professional and was able to assist with my Apple Watch. There was an irate individual and Julian put a stop to that in a hurry with a professional manner which I appreciate and handled the situation without it escalating. Alfredo was able to assist with looking over my account and provided insightful information. I'm so thankful these three were at T-Mobile to help me out. Having staff like this will keep me coming back to this location on Valencia. Satisfied customer!

Honestly, had a great experience up to 9/24-9/26. I have recently had lost my job and had a temporary part time job and had made a payment arrangement that I really thought I could make it work. When I realized I would not be able to pay I called, spoke to a rep. All she could do was take my payment off so that checking account wouldn't overdraft. This was 9/22. I was told to call back on 9/24 after suspension to see what I could do. Chat on 9/24, the rep has no notes (I guess they don't write those on accounts anymore) so I have to repeat the whole process again. They tell me there's nothing they can do. Even when I try to set up a payment for the 27th (I had a very small amount coming in). Nothing they can do.

I was charged for a service that I canceled days in advance before my billing date. When I called to get it refunded and resolved they said they couldn’t help me. Most unprofessional cellphone company on the planet. I wouldn’t recommend this company to my worst enemies!

I was a longtime customer of T-mobile and was suggested to try out their internet services which had a two week free trial. Unfortunately, or fortunately I had horrible service in my home. When doing a test on Cox and T-mobile, the fast test with Cox surpassed the service with T-Mobile. Within three days, I requested them to cancel it and asked where I would return my router? They said I could not return to a local store and I’d receive a shipping label from them, I never received one and frankly forgot about the router. A couple of months later a $370 charge was added to my bill and after calling customer care they said it was for the router I never returned. I explained to them about the situation, and that I still had the router and would be happy to return it if I was provided a shipping label. They stated the 45 days or whatever the timeframe was to return the router had expired and even if I returned it, I would still have to pay the fee.

My original phone carrier was Metro PCS. I went to my local metro store on 9-13-24 to upgrade my current phone. It was suggested that I switch over to T-Mobile. I agreed. The first guy hung up on me, the 2nd guy said I already had an order pending that I needed to go to the store to find out what was going on. I did, no one at the store knew what I was talking about. I went back to metro pcs store. The clerk there said let’s try and call again. I agreed. Finally got ahold of someone that could help. Phones, cases, screen protectors and charging blocks were ordered. $80 in taxes were paid.