T-Mobile Reviews
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About T-Mobile
- Generally good service in urban areas
- Responsive corporate office support
- Frequent billing discrepancies
- Inconsistent coverage in rural areas
T-Mobile Reviews
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Reviewed Sept. 3, 2026
Legacy Plan Retirement: The carrier pushed to move customers off older, cheaper discount tiers and onto more expensive modern plans.
Reviewed Sept. 2, 2026
⭐ 1/5 — The worst customer service experience I have ever had. I’ve had multiple completely different issues with T-Mobile, and almost every single one has followed the exact same frustrating pattern. I call, spend a huge amount of time explaining the issue, get told it has been resolved, and later discover that the fix either wasn’t completed, wasn’t properly documented, or didn’t actually solve the problem. Then I have to call again, explain everything again, wait again, and go through the entire process from the beginning because the next representative seems to have little or no useful record of what happened before. And this has happened across multiple unrelated issues.
I’m literally on the phone with T-Mobile again as I’m writing this review, and the representative is speaking to me as if this is the first time T-Mobile has ever heard about the issue. I’m being asked the same initial questions that were already answered, reviewed, and supposedly resolved last month. That is exactly the problem. This is not one mistake or one bad representative. When the same thing happens repeatedly across different issues, it starts to look like a systemic failure in T-Mobile’s customer service, internal documentation, follow-through, and accountability.
A customer should not have to spend hours repeatedly managing T-Mobile’s own internal failures just to get basic issues resolved. If you’re considering T-Mobile, don’t only look at the price or coverage. Think seriously about what happens when something goes wrong and you actually need customer service. Based on my experience, that alone would be enough for me to never choose T-Mobile again.
Reviewed Sept. 2, 2026
This review is basically to warn new or existing customers of what they "may" experience based on what I went through. I was a loyal customer for over 20 yrs. In July T-Mobile decided to "suspend" my service (per the text msg). Could not get anyone in customer support to help - told me to go to a store, so I did. The excuses for the suspension were 4 different things. 1. Late payment. Nope. Paid in full on time and had receipt. 2. There is a fee on my acct. Nope. Again paid in full per text message balance Zero. 3. My phone is 2G. Nope. It's always been 4G (upon creation!) and showed the store rep this. 4. My phone won't support 5G network. Nope. Been doing Just Fine until T-Mobile shut off service.
Rep tried to give more excuses but I said I was done at that point. I was also told by this Rep that All T-Mobile customers will be going through this same thing. Again nope - I know others who have this service and nothing happened to their plan or phone use. This company seems to only care about money, not customers. If they say you have a Price Guarantee don't believe it. I was told the same and price went up multiple times, then my plan was "discontinued" by T-Mobile, and I was forced to get a more pricey one. If they tell you they will give you this or that, don't believe it. I was promised lots of things that never happened, including credits that were never applied. My advice is Just Say No. Even if they don't do something bad immediately, they eventually will.
Reviewed Sept. 2, 2026
AVOID this company at all costs. Their customer service is horrendous. Have fun sitting on hold for hours trying to reach anyone, and once you do, they can care less. They will waste more of your time than any other company and will gladly let you know when you have a balance due. AVOID AT ALL COSTS. Read the reviews; they are not sugarcoating anything. T-Mobile is an awful company.
Reviewed Sept. 2, 2026
I was previously a US Cellular customer, and became a T-Mobile customer through the acquisition of US Cellular. My experience with T-Mobile customer service has been extremely disappointing! I went to the local T-Mobile store in Oak Creek, WI to get an understanding of differences between my current legacy US Cellular plan (Unlimited 2.0) and the plans that T-Mobile has to offer. There was one associate working at the time. I waited 25 minutes while he worked with one customer. At no point did he acknowledge me, and indicate he would be with me in 5 minutes, 30 minutes, or 1 hour. I left to come back at another time.
The next day I returned at 10:05 am (the store opens at 10:00). It was locked up. Finally an associate opened the doors at 10:12. I proceeded to ask the associate if she could tell me the difference between my Unlimited 2.0 plan and the Essentials 2.0 plan. She that they have no idea what the US Cellular plans are, and she is not able to compare features for me. T-Mobile acquired US Cellular, they are your plans now! And T-Mobile should be training the customer service associates to assist with such questions. So I tried to ask questions. I asked if I had 5 phones on an Essentials plan, could I upgrade the hotspot on one of the 5 phones. I was told no, I would have to go to a higher level plan that all phones had the upgraded hotspot. The T-Mobile website seems to indicate otherwise. Bottom line, I came away having know idea what it would cost to switch plans, and what I would gain or lose from my current “T-Mobile” plan! Bring back US Cellular!!!
Reviewed Sept. 2, 2026
I am not asking T-Mobile for anything. I am writing this so the public knows what this company has become and how far their service has fallen. In December 2025, I purchased an iPhone through T-Mobile's JUMP upgrade program. I was home waiting for the delivery. The driver claimed he attempted delivery, but no one ever knocked, and the phone was shipped back to T-Mobile.
What followed was almost a full year of being bounced around by a company that clearly has no idea what its own departments are doing: First they told me a replacement would ship once the returned phone was checked in. It never shipped. Then they told me to go to a store. The store said they couldn't help and I had to call. Then the phone reps told me I had to wait three months. I waited three months. They told me to keep waiting.
Three months after that, a different rep admitted that everything I'd been told before was wrong, and that something needed to be manually changed on my account. After hours on the phone, they said the change needed 48 hours to process and then I could get my phone. That was months ago. It has now been almost a year since I paid for a phone that T-Mobile has had in its own possession the entire time, and I never received it or a replacement.
Against my better judgment, I recently called T-Mobile to set up a business line. After another hour on the phone, they told me they couldn't help me and that I needed to go into a store. The exact opposite of what the store told me last time. Every single channel of this company contradicts the others. The stores blame the phone reps. The phone reps blame the stores. Nobody keeps their word, nobody follows up, and a paying customer can apparently wait a year for a product they already bought without anyone at T-Mobile caring enough to fix it. I have moved to Verizon and taken my personal and business lines with me. I'm not asking T-Mobile for a refund, a callback, or an apology. I just want anyone considering this company to know exactly what kind of experience they're signing up for.
Reviewed Sept. 2, 2026
So aggravated, went to the T-Mobile in MERRILLVILLE. The guy who I had purchased everything from in June sold me the most expensive screen protector. Well, it cracked, he said I can get it replaced any time I get a crack. I went there tonight and they said I can’t now because I don’t have insurance is said then why did he replace it a month ago. They are full of shit wanted me to buy the zag brand now, Liesssss.I pay so much money, as soon as I can, I’m getting rid of T-Mobile.
Reviewed Sept. 2, 2026
Have had T-Mobile for more than 9 years. All of a sudden when trying to pay, system not accepting payment. Using credit card for payment---DO NOT EVER AUTO PAY T-MOBILE...have been warned previously about T-Mobile's thieves, so always have paid by credit card. After years of monthly payments with no problem, all of a sudden, system won't accept the same credit card I've used for years. Called cust service 4 times, got jibberish responses. Yo T-Mobile: how about getting people WHO SPEAK FLUENT ENGLISH AND GIVE A HOOT ABOUT YOUR CUSTOMERS??? T-Mobile's cust service is despicable. Have since found out T-M's SYSTEM problems have affected MANY customers who are unable to make payments and are getting notices of threats of service disconnection, and told to contact their bank (which has nothing to do with T-M's system issues!) Looking for a different provider. No resolution, just a blame game pointed at the customer. T-Mobile is trash!
Reviewed Sept. 1, 2026
I've been with T-Mobile for 17 years, and I am very disappointed. 😞 For the first time, I filed a claim and didn't reimburse me or do anything about it. It's a waste of time paying insurance for nothing. I am looking for another carrier and do not pay insurance or go to T-Mobile.
Reviewed Sept. 1, 2026
I been with T-Mobile for 9 years and their service is horrible and they double charge me for a phone that I have proof that I paid in full it’s been a nightmare and I been paying for Insurance for my family plan for 8 years I don’t understand I have proof of everything and am stuck with this bill
Reviewed Sept. 1, 2026
Terrible customer service. Repeating the same information over and over rather than getting anything done long wait times taking over an hr to resolve what should be an easy switch. Best advice we got was to demand to talk to a tier 3 supervisor. They were helpful and responsive. If you're not gearing results demand tier 3 and you may have to hang up and try back a couple times before they actually do it but be persistent and willing to try a different agent to get what you need. I'm so sad US Cellular sold out to T-Mobile. Nothing but issues since.
Reviewed Sept. 1, 2026
My experience with T-Mobile has been incredibly frustrating. After 7 loyal years, our bill increased by about $30/month, and when I tried repeatedly to contact our account manager by phone, email, and meeting request, I received no response. I also contacted his manager multiple times—again, no response. After waiting over 30 minutes on the service line, we ultimately decided to leave T-Mobile for another carrier.
Unfortunately, leaving was just the beginning. I later discovered that four lines were still on our account, even though I couldn't see them in the T-Life app. I was told this was "user error" and had to ask four times before the lines were finally removed. I was then told about additional tablet charges and, later, balances on phones we had traded in—none of which had been clearly communicated during our discussions about leaving.
I eventually escalated the issue and someone from T-Mobile's leadership team contacted me. Their solution? A $100 credit on a $900 bill, presented as being "generous" and "considerate of my experience." Even more concerning, the leadership representative couldn't clearly explain the charges they were trying to collect.
That's the biggest issue: I still can't get a clear, consistent explanation of what I owe. I wasn't asking for special treatment. I was asking for basic communication, transparency, and competent customer service. Instead, I spent hours on hold, hours in stores, repeatedly contacted people who wouldn't respond, and ultimately received a bill that no one seems able to clearly explain. A $100 credit doesn't fix a $900 bill you can't explain. If you're considering T-Mobile, my advice is to document everything and get every charge and device balance in writing. My experience has made it very difficult to recommend T-Mobile to anyone who values responsive customer service and accountability.
Reviewed Sept. 1, 2026
Customer service changed. Hours on hold waiting. They do not value their customers' time. Unacceptable.
Reviewed Sept. 1, 2026
When receiving reminders, via text, to make payment/received payment, how about a "Please" and a "Thank You" instead of "Make your Payment" and 'Payment Received". Show some GD respect for your customers. There are other providers out there!
Reviewed Sept. 1, 2026
Left T-Mobile almost two years ago and get a large credit hit today saying I have outstanding bills. Verizon took over the account when we swapped. They sent me a pre-paid box to ship the internet booster back, mail sent it back to me. After calls and waiting to figure out what they wanted me to do with it, I put it in the mail in a random location drop box. This hit me last year and I had the photo that I dropped the box off. Here we are again a year later dealing with the same situation. Disputes and time wasted trying to fix an error on T mobile's end.
Reviewed Sept. 1, 2026
You guys are a joke!!!! And probably think I’m the main clown on your circus of a company.
Reviewed Sept. 1, 2026
I am extremely frustrated and disappointed by T-Mobile's handling of my account. After switching carriers, I lost access to my T-Mobile account and could no longer view or download my bills. Since April 2026, I have repeatedly requested my final itemized bill, but T-Mobile has failed to provide it. I am also being charged for a device I never received. I reported the missing device the same day I learned of the problem and immediately notified T-Mobile and Assurant. Nevertheless, the charge was never properly investigated or removed.
I have called customer service numerous times and spent hours explaining the same situation to different representatives. Instead of receiving meaningful help, I have been repeatedly transferred, disconnected, and hung up on multiple times. No one appeared willing to take responsibility for investigating or resolving the problem. Representatives repeatedly told me to call the collection agency, but that does not address T-Mobile's failure to provide my final bill or investigate a charge for an undelivered device.
T-Mobile and Assurant had multiple opportunities to resolve this matter before it reached collections. Despite my immediate report and repeated follow-up calls, the disputed balance was sent to collections and negatively reported, damaging my credit. I should not suffer financial or credit consequences for a device that was never delivered to me.
I request that T-Mobile immediately provide my complete itemized final bill; provide the device's serial or IMEI number, shipping records, and proof of delivery; remove every charge associated with the undelivered device; recall the account from collections; direct the collector and all credit-reporting agencies to delete or correct the negative information; and confirm in writing that I do not owe this disputed charge. I expect T-Mobile to conduct a proper investigation, correct my account, repair the credit damage caused by this matter, and provide a meaningful written response.
Reviewed Sept. 1, 2026
I opened a consumer account and… Purchased a Samsung Galaxy S25. My device was enrolled in Samsung Knox for Enterprise without my required knowledge or consent. The only way to remove this is to have the entity managing my device, release it. Samsung may be able to remove me from their system. Samsung Knox has allowed an entity unknown to me to monitor all of my communications, browsing and location history. I signed up for "normal" postpaid service. I was placed in a virtual, private network that routes my service through outdated, less secure bands than the 5guc band falsely displayed on my device. My IMEI was blacklisted. Multiple carriers such as AT&T, Verizon, Charter, Comcast and more have been activated to my device. They have activated satellite service as well.
The device remains active even though I have toggle Wi-Fi, Bluetooth, and cellular off. My apps appear to be modified. The majority contain mdm like permissions and others read Knox. The Samsung Galaxy Store and the Google Play Store will not allow me to download apps that I choose. They caused me to lose access to my Google Account and in the app logs, I found an entry that read "Final Gmail". This is a replacement device for another identical device with the same issues. I wrote to T-Mobile's Executive Offices and received a response that did not address my concerns. I contacted Samsung and Samsung/Knox and have not received help.
Reviewed Aug. 31, 2026
These thieves are tenacious when it comes to continually withdrawing money and/or attempting to from your zero owed balance, equipment returned in pristine condition, closed account. My advice is to NOT initiate autopay/ automatic draft to make payments. If all possible, I'd suggest you go into the store and not use your personal account info over the phone. I've explained my experience, but not sure if it posted. Buyer, just beware.
Reviewed Aug. 31, 2026
Dealing with T-Mobile to resolve my issue for three days. No one seems to know how to resolve this issue. I’m telling them what my phone says and the woman on the line is saying she doesn’t believe that.! Unbelievable. Then she hung up the phone. Totally unhelpful the corporate office. I have not dealt with a brick and mortar store. But I’ve been told that’s where I have to go now.
Reviewed Aug. 31, 2026
YOU ARE CRAZY STUPID if you use Tmobile. They took over our previous provider and I haven't had good service since. Dropped calls, can't connect in town or on the highways, can lose connection in my house if I move from one room to another, static in some calls makes it impossible to carry a conversation. I'm in my 60s and tmobile is by far the worst provider I've ever had. That's saying something since I was part of the bag phone days. These guys suck and I'll be taking the financial hit to change providers before my contract is up.
Reviewed Aug. 31, 2026
It took T-mobile six weeks to cancel my account, which during that time, they billed me twice. It took me over 5 hours on the phone of 3 calls and three trips into the store. I still don't know if I'm gonna receive another bill. Apparently, this is their policy was explained to me today, on yet another phone call, after I was in the store. Responses to my inquiries included "2 bad So sad", and "I'm not here to argue with you". Signing up is easy. Canceling your account is hell! Reporting them for fraud.
Reviewed Aug. 31, 2026
They dropped our business number when US cellular was bought out by them. Then after hours and hours of talking circles with customer service we found the complaint number and filed a complaint. This department was responsive and helpful however in an effort to get this business line back after a month they upgraded our cell phone plan which was a 135 dollar increase in our bill. When I talked to T-mobile customer service about this she after an hr switched back to a comparable plan but refused to do so before the new billing cycle and declined to give me her supervisor. Ironically they prorated amt when the upcharged me to a premium plan! I have my second complaint in to the corporate complaint center!
Reviewed Aug. 30, 2026
Came from UsCellular which I was a customer for over 15 years. After the switch over to T-Mobile, I had nothing but issues. I was told that because I was a USCellular customer that my data priority was not prioritized like T-Mobile original customer was. My bill has been a complete mess with one customer service rep telling me one thing and changing it to another customer service rep saying a month later that the original rep didn't change anything on the bill! I had two lines removed and my bill got 10 dollars cheaper only. Nothing makes sense and nobody knows anything there.... and just will try to sell you another plan without trying to fix what I had. Very disappointed and looking to switch to Spectrum which I have heard good things about and is Cheaper!!! I'm guessing this company will not survive over 10 more years unless something changes.
Reviewed Aug. 30, 2026
The internet service worked great the first couple years, the last 6 months have been horrible and the staff in a couple offices are worthless. Can’t get customer support/service to put you with a human. Can’t cancel service online or in an office. Absolutely the worst to work with. Do Not Recommend at all!!! Back to ATT.
Reviewed Aug. 30, 2026
I have been with T-Mobile for +14yrs and I had the most bizarre experience. The T-Life allowed me to upgrade from a Pixel 8a to a 10a with full credit ($499) within 2 years. Then they switched things on me and the account was changed to only $250 bill credits, WITH NO PREVIOUS NOTIFICATIONS or COURTESY CALL to TELL ME they made a MISTAKE. 😡 I don't like being lied to, and since I didn't take any screenshots of the transaction, I have no proof. This is so sketchy, so beware. 😡
Reviewed Aug. 30, 2026
The absolute worst home internet service I've ever had, and a 2hr minimum waiting time to talk to a customer service representative!
Reviewed Aug. 29, 2026
The location in Roanoke Rapids, NC have been the worst ever since they moved from the old location. They told me my wait time was twenty minutes but.I was in the store for two hours just to swap out my internet box!! The employee that was helping me was moving so slow with no concern at all
Reviewed Aug. 29, 2026
Terrible, never a decent connection! Will never subscribe again! Big mistake!
Reviewed Aug. 29, 2026
I wish I can give T-Mobile Mobile a negative 10 review. I just switched over from Metro PCS and it was the worst experience of my life. They charged me money up front as before they started I did not have to pay anything. All my phones couldn't get transferred over in the night and they had me on the phone for 3 hours with unresolved issues. As of tomorrow Saturday morning I still have to go to a T-Mobile store to see if they can still resolve my issues which mean I have to take off work. If you don't have to please stay with your carrier do not go to T-Mobile. As soon as I find a way out I'm going to switch carriers
Reviewed Aug. 29, 2026
Been with T-Mobile 12 years. Horrible customer service. Avoid them. Very unprofessional. Can't understand their agents. They don't care to help. Just good to take your money.
Reviewed Aug. 29, 2026
I’ve been with T-Mobile for over 10 years. They are the worst! Avoid them; customer service are all located in India, and will not help you resolve your issues! Switching to AT&T.
Reviewed Aug. 28, 2026
The worst phone company ever. I was lied to five times this week alone. People if you have them get out and if you are with another company stay with them. I wouldn't recommend T-Mobile to my worst enemy and I given one star because I can't give no stars
Reviewed Aug. 28, 2026
Absolutely the WORST company. Service SUCKS. 1 HOUR WAIT TIME??? I'm going to do everything in my power to rip this company off as hard as I can then leave them.
Reviewed Aug. 28, 2026
Raising your prices like this will make it much easier for me to start looking for alternatives to T-Mobile. Thanks for breaking your own deals and raising prices on customers over 55. This is the second time you’ve done this. Thanks, T-Mobile. 👍
Reviewed Aug. 28, 2026
I was tricked into paying a bill to an account that was not working and would not work into the future, cheated out of $400.
Reviewed Aug. 28, 2026
Very Disappointed with T-Mobile Service. I am extremely disappointed with T-Mobile’s service, especially the ongoing network issues. My calls frequently disconnect after about 10 minutes because of poor connectivity, and this happens several times a day. I have tried contacting customer service multiple times and have also submitted complaints in writing, but I have not received a satisfactory response.
I am also concerned about unexpected charges, including late fees and an attempted AutoPay charge of more than $100. If we not pay on time. Based on my experience, I would not recommend T-Mobile to others. Customers deserve reliable service, transparent billing, and responsive customer support. My recommendation: Think carefully before choosing T-Mobile.
Reviewed Aug. 28, 2026
T mobile has horrible customer service!! They keep me waiting, listening to their annoying ads for their app for upwards of 40 minutes. Then they refuse to transfer me to Repair. Instead, I have to put up with somebody with a very thick accent, who talks very fast making it hard for me to understand him. He would not speak more slowly at my polite request. He would not transfer me to the Repair people. He just kept asking me stupid questions. I told him I wanted the phone to ring when a call came in. I told him the phone often does not ring for an incoming call.
I don’t understand what’s complicated about that but he wasted my time and aggravated me greatly and would not send me to Repair but asked me continually stupid questions like are you having trouble with text? I would repeat to him that the phone does not ring for incoming calls. Then he asked me some other stupid things like do I want a phone upgrade? This is so aggravating to have such horrible Customer Service. I’m going to look around for a new Carrier.
Reviewed Aug. 28, 2026
I left T-Mobile because they kept trying to make me pay for my granddaughter's phone after we separated our accounts when she turned 18. My account clearly showed 1 device - my Android which was paid for. When she was unable to keep her service on they started billing me the installment payments for her device. I did not purchase or sign anything saying I would be responsible if she couldn't pay. After 3 months of being given a different reason why they bill me for her device, I cancelled my service with T-Mobile. I paid the final bill for my service, $54. I did not pay the other $20 which was for her device. Now they've sent me a final bill of over $200 for the balance of her device.
When I called today I was told by Lea that because I didn't specifically ask to have her installment payments moved to her account when we separated, I'm responsible to pay for her device. This is yet another different reason for why they are billing me for her device. I have a screenshot of my T-Mobile account from before I left that clearly shows one device on my account, which is my Android that I paid for when I bought it. When we separated our accounts I was told her phone, her bill and her installments were now her responsibility. Now, I'm being told the complete opposite. When did T-Mobile start making up policy to suit the situation???
Reviewed Aug. 28, 2026
Customer service is ridiculous. 😡 They all keep directing me to different people.
T-Mobile Company Information
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