Safelink Wireless Reviews

  • 4,690,438 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Safelink Wireless

Pros
  • Affordable service for low-income users
  • Quick application and approval process
  • Reliable phone service for emergencies
Cons
  • Frequent issues with customer service
  • Technical problems with devices
  • Long wait times for support

Shop with confidence

Compare with top companies

Safelink Wireless Reviews

Filter by Rating

  • (29)
  • (13)
  • (20)
  • (49)
  • (792)

Popular Mentions

    How do I know I can trust these reviews about Safelink Wireless?
    • 4,690,438 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Safelink Wireless?
    • 4,690,438 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Customer ServiceStaff

    Reviewed June 30, 2025

    Customer service is very bad. They are not knowledgeable about fixing issues. Their English and understanding of the language is bad. I experience constant dropped calls.... Bad connection and horrible internet service away from home.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2025

    I know anytime I have to call customer service here it will require an exhausting amount of patience and close listening. The waiting time alone will be challenging, I use that time to pray for an agent I can understand. I'm great with accents normally, I'm multilingual and have trouble getting an agent whose accent isn't too thick to understand. Next you're on the phone forever, finally telling someone and the call drops, maybe they call you back like they're supposed to do or maybe it happens twice and then they don't call back! Calling them back begins all over again with crazy long wait times, praying, explaining all over again... Yeah, I've had this experience with them for years but it's never been as terrible as it is now.

    Once in a while I get lucky and find an outstanding agent and when I do I love to give praise for doing their job well. I wish I could give individual reviews to them. Like today I was finally truly helped by Agent Ruji, who went to the "Solutions Specialist" for my aggravating problem with my phone that has been an ongoing issue for WeeKs, I'd already been on the phone for hours with another agent who didn't bother to call me back the 2nd time our call dropped so I had to go through the same long wait for another agent and I was livid by then. Ruji understood and took care of me. 5-Stars for Ruji!!! 1-Star for Safelink.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Prepaid Phones delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer Service

      Reviewed April 22, 2025

      My review unfortunately is not good, I have been a customer for over two years. I had my own TracFone when approved . Phone broke, got approved for new one, still on pending from three weeks ago. Called several times told yes your approved will be shipped in 3-5 days here we are two weeks later. I would love to stay with them but they are making it very hard not to switch.

      Thanks for your vote!
      Customer Service

      Reviewed April 15, 2025

      After weeks of submitting required documents, they are still requesting to submit the same documents. I give up - no Safelink for me. Their customer service is absolutely useless, and these two months were a giant waste of time.

      Thanks for your vote!
      Customer Service

      Reviewed April 4, 2025

      I've been on my phone 1 hour and it said I've used 2 gbs when it used to be I used 1 GB through a whole night doing the exact same thing!!!! No, this company is garbage, don't sign up! Complete disappointment.

      Thanks for your vote!

      Reviewed April 3, 2025

      I have pulled most of my hair out and am now working on my teeth. Liars, Liars, Liars. Have had so many false lies from SafeLink in the past few months. Don't know where to begin. SafeLink. Warned you.

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed April 2, 2025

      Worst customer service ever. Their agents can't speak English decently. They have the I.Q. of a 6 year old child. Every time you call them about a specific problem, you get a different answer from each agent. So when you ask to speak with a Supervisor, they blatantly lie, and say that they are the Supervisor. If you enjoy being slapped in the face, please call these guys.

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed April 1, 2025

      I've had SafeLink Wireless, for over A year now! And I've had Excellent Service, And No trouble, at, All with My Nokia C-100 that, SafeLink, Sent Me FREE! Of, charge, Since I draw S.S.D., and Am Low-income, but recently, I dropped My Phone, all the way down 12 steps, onto Concrete1 Carrying heavy bags of groceries, and my phone, in the other hand, but when I called, in to see if I could possibly get, another phone, I got a Customer Service rep. from the Phillipines, named Rofel, who was very helpful & respectful! And, got it all straightened out!!! And I will be receiving, my new SafeLink Wireless Phone, in 3-5, business days! What A GODSEND! SafeLink Wireless, has been to Me! THANK YOU So VERY MUCH!

      Thanks for your vote!
      Customer ServiceOnline & AppStaffProcess

      Reviewed March 19, 2025

      I spent FIVE HOURS a DAY for 7 days attempting to transfer my service from ** to SafeLink. Their system and their consistent responses from “live” representatives nearly stroked me out! First of all, they sent me an Android phone. I have a MacBook, an iPad, and have been using iOS tech for a dozen years or more. At nearly 70 years old I am embarrassed to say that I felt like I was dropped into a place where Swahili is the language.

      The customer INSERVICE was palatable. TWO DAYS to simply transfer my phone number and another 5 days attempting to transfer my usage back to iOS with my iPhone 13. I NEVER got satisfaction and decided to switch back to ** because the aggravation was not deemed to be worth my elevated blood pressure. When I switched from Verizon to **, the process took 10 minutes!

      7 days to (unsuccessfully) switch from ** TO SafeLink left me frustrated to the point where $45 per month is worth every penny in order to not deal with the incompetent service I experienced from Safelink. The representatives barely speak English making it even more difficult to deal with them. The hoops one has to jump through are immeasurable.

      Thanks for your vote!
      Customer ServicePunctuality & SpeedStaff

      Reviewed March 12, 2025

      If you're looking for the worst customer service experience, Safelink delivers. Expect to spend at least 30 minutes just waiting for a representative to "pull up a tool," only to wait another 30 minutes for them to access yet another "tool." The inefficiency is beyond frustrating, and getting a simple issue resolved feels impossible. The lack of urgency, poor communication, and painfully slow service make dealing with Safelink a nightmare. If you value your time and sanity, look elsewhere for better service. 🚨👎

      Thanks for your vote!
      Loading more reviews...

      Safelink Wireless author review by ConsumerAffairs Research Team

      Tracfone Wireless operates SafeLink Wireless, which is a plan designed for people who meet certain income qualifications. Consumers who qualify for a SafeLink plan receive free cell phone service and can add minutes on a pay-as-you-go basis.

      • Lifeline service: The Lifeline program was established in 1984 to help low-income families access telecom service. SafeLink’s plan gives qualifying customers cell phone service for free. Consumers may only enroll in one Lifeline program, but those enrolled in another program can easily switch to SafeLink.

      • Features: SafeLink’s plans include caller ID, call waiting and voicemail. As long as the phone consumers select can enable these features, they are provided for free.

      • Extra minutes: Consumers who need additional minutes can purchase a TracFone Airtime card. The company will automatically add extra minutes to these cards for free when they’re applied to a SafeLink account. TracFone Airtime cards are available at major retail stores.

      • Customer service: Customers with questions or problems can reach a technical support representative from 8 a.m. to12 a.m. seven days a week. Those wishing to enroll or change their service can reach a customer service agent during extended business hours seven days a week.

      • Qualification: Consumers who are not already enrolled in a Lifeline program can find information about qualifying on the SafeLink website. They can also submit required documentation and check the status of their application on the site.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Safelink Wireless Company Information

      Company Name:
      Safelink Wireless
      Website:
      www.safelinkwireless.com