Safelink Wireless Reviews

I told no, I wouldn't make that decision without consulting my mother. I just need to verify the phone number for this phone is **? She asked again if I wanted to suspended service on the phone? I said no, I wouldn't do that without talking to my mother. She's been without this phone long enough; I promised I would get this phone working & back to her before I return to work on Monday. I would just like to verify that the phone number is **, she asked, "Do you want to cut the phone off?" I said no, I want to respect my mother. She 86, I respect my mother. She not at a stage that I have to take that type of authority & make those decisions for her. I just need to make sure that the number is **. The call terminated.

The next thing I know, 25 or more verification codes started coming to the phone. I would have let it go but you are now messing with the device that was going to my mother's house. How evil can a human being be to do something so unjust to a senior citizen, a child or someone with a disability. I called Safelink and spoke to someone named Ashley. I'm not sure if this was or will ever be reported. However, I know that anyone as acrimonious as Grace has no business working in Affordable Connectivity Division. She needs to over in Corp contracts so shows in companies bottom line how she treats customers.

Recently I found an old Moto g pure phone and decided to try this. Talk about night and day I get nearly four bars with the Motorola. Obviously if SafeLink wanted good customer service and good equipment obviously they're going to have to put out some money for it. The fact that they don't care and don't plan to kind of tells you how they feel about their customers. And closing I found out that going through the ACP / Lifeline connections legally you have to hold them for 30 days then you can drop them and go somewhere else. Now I'm in a debating mode right now. While SafeLink sent me a crummy phone me having a backup good phone compatible makes this workable, however I am still disgusted with what they did in the beginning. That is why I do not rate them very highly. Give your customers a good phone and everything will fall into place, give them a bad one and the customers will fall away.

They are located in Philippines and Safelink's pool of agents are no exception. One said she was in Cebu island in one of the recent calls that I was on. Or she might be minority working remotely but most agents are in Manila as the call center is supposed to be located. Where else? If you think this does not matter, think again.

These agents are certainly so incompetent that you would have no idea what kept them from not losing their jobs by then in the first place. Compared to other lifeline carriers' customer service, though, Safelink agents are somehow trained to act unhinged with regard to 'cheat, steal and lie.' They turned out to be depraved with abandon. It is not just one or two individuals acting wrong but these are trained to lie and hang up on clients so that clients would stop pursuing the subject matter that made them call in the first place after this infinite loop of verification from scratch just to get hung up process, which they never get past.

No sooner than my device arrived for the Lifeline and ACP combo plan that I found something odd: I was not receiving the service that was promised for the plan. I began contacting to learn their phone line operated just to block your calls after screening and they are teamed up to neglect and sabotage their duty of serving clients. Or agents have the uniform tactics to collect your information to verify your identity in a lengthy manner and hang up the call so that clients never get to talk to someone who would engage and assist, ultimately fix your problems. My problem, according to their explanation if not consistent, seemed to be my account enrollment registry was not properly entered therefore I was sorted as a pay per use client, or Lifeline without ACP, whichever that really was, I was alleged to have NOT satisfied their requirements to receive unlimited service. Therefore, they were rightfully not delivering service (?)

Even after the issue was addressed and acknowledged on their end, the next problem was that they would never fix the problem. As my call was dodged among these agents, I was shocked to see these agents employing prank call behavior to sabotage and pushing dial keys like they are playing piano for minutes. Or just not saying a word while I could hear other agents talking on their phones behind this sabotaging agent whoever that was. I was patiently waiting for any development to hear a human voice (male named J^&n) after good five minutes. It was a long way but I was as tenacious in search for justice as they were in search of negligence (and profit out of clients' Lifeline and ACP funds, which were automatically delivered to them).

I surely had no patient for anyone who were not adamant to correct mismanagement and further wrongdoing. I complained to FCC and managed to get their attention without waiting too long. Although this was eventually corrected, the distrust has not completely been removed. There actually was no way to ensure that they were not defrauding me when they refuse to deliver service claiming they had not enroll me for ACP when National Verifier only had the record of my status verified and active for both ACP and Lifeline, transferred from one carrier to them.

In this excuse, they tried not to deliver my ACP allotment while the record indicated they already had it. Practically they were already took my ACP allotment money but refused to deliver it saying all kinds of lies. Finally I got this all straightened out. But I never can let my guard down. At least I have to make sure that they would not try to cheat, lie and steal again. Whoever found oneself in a situation of this nature, I would suggest you go file an informal complaint using FCC. It would get more attention and faster than being stuck in their prank phone line.

Reading BBB or here and other net forum, this company's depravity is on the rage. Also, the company's answer to each complaint on BBB would give you a glimpse of the harmful consequence of having US business outsourced. I sure had a hard time dealing with outsourced customer service of this nature but nothing seemed as evil and depraved, needless to say incompetent, as Safelink's.