Safelink Wireless Reviews

Customer service is very bad. They are not knowledgeable about fixing issues. Their English and understanding of the language is bad. I experience constant dropped calls.... Bad connection and horrible internet service away from home.

I know anytime I have to call customer service here it will require an exhausting amount of patience and close listening. The waiting time alone will be challenging, I use that time to pray for an agent I can understand. I'm great with accents normally, I'm multilingual and have trouble getting an agent whose accent isn't too thick to understand. Next you're on the phone forever, finally telling someone and the call drops, maybe they call you back like they're supposed to do or maybe it happens twice and then they don't call back! Calling them back begins all over again with crazy long wait times, praying, explaining all over again... Yeah, I've had this experience with them for years but it's never been as terrible as it is now.

My review unfortunately is not good, I have been a customer for over two years. I had my own TracFone when approved . Phone broke, got approved for new one, still on pending from three weeks ago. Called several times told yes your approved will be shipped in 3-5 days here we are two weeks later. I would love to stay with them but they are making it very hard not to switch.

After weeks of submitting required documents, they are still requesting to submit the same documents. I give up - no Safelink for me. Their customer service is absolutely useless, and these two months were a giant waste of time.

I've been on my phone 1 hour and it said I've used 2 gbs when it used to be I used 1 GB through a whole night doing the exact same thing!!!! No, this company is garbage, don't sign up! Complete disappointment.

I have pulled most of my hair out and am now working on my teeth. Liars, Liars, Liars. Have had so many false lies from SafeLink in the past few months. Don't know where to begin. SafeLink. Warned you.

Worst customer service ever. Their agents can't speak English decently. They have the I.Q. of a 6 year old child. Every time you call them about a specific problem, you get a different answer from each agent. So when you ask to speak with a Supervisor, they blatantly lie, and say that they are the Supervisor. If you enjoy being slapped in the face, please call these guys.

I've had SafeLink Wireless, for over A year now! And I've had Excellent Service, And No trouble, at, All with My Nokia C-100 that, SafeLink, Sent Me FREE! Of, charge, Since I draw S.S.D., and Am Low-income, but recently, I dropped My Phone, all the way down 12 steps, onto Concrete1 Carrying heavy bags of groceries, and my phone, in the other hand, but when I called, in to see if I could possibly get, another phone, I got a Customer Service rep. from the Phillipines, named Rofel, who was very helpful & respectful! And, got it all straightened out!!! And I will be receiving, my new SafeLink Wireless Phone, in 3-5, business days! What A GODSEND! SafeLink Wireless, has been to Me! THANK YOU So VERY MUCH!

I spent FIVE HOURS a DAY for 7 days attempting to transfer my service from ** to SafeLink. Their system and their consistent responses from “live” representatives nearly stroked me out! First of all, they sent me an Android phone. I have a MacBook, an iPad, and have been using iOS tech for a dozen years or more. At nearly 70 years old I am embarrassed to say that I felt like I was dropped into a place where Swahili is the language.

If you're looking for the worst customer service experience, Safelink delivers. Expect to spend at least 30 minutes just waiting for a representative to "pull up a tool," only to wait another 30 minutes for them to access yet another "tool." The inefficiency is beyond frustrating, and getting a simple issue resolved feels impossible. The lack of urgency, poor communication, and painfully slow service make dealing with Safelink a nightmare. If you value your time and sanity, look elsewhere for better service. 🚨👎