Safelink Wireless Reviews

I think this is a great service for lifeline people on SNAP. Haven't had any problems, downloads and uploads are reasonably fast. Very reliable and customer service is always there. Much better than the Q Link Wireless disaster.

This phone service is just as bad as Assurance Wireless. I had so many issues with poor customer service and dropped calls. Then to top it off, the phone would not allow me to make or receive calls. I was told to upgrade and I got so frustrated that I chose to end the service altogether. I hated this carrier and WOULDN'T recommend to a monkey.

You’d think they'd know how to port a cell phone number, but they don't. I lost my job and I desperately need free cell phone service. I need to keep my cell phone number because it’s on my resume. I still have cell phone service with the other provider because my son still has service with them. So the account is still open and active. That means the account number is the same. I even provided proof of the account number from my other cell phone service and they rudely and ignorantly kept telling me it’s wrong. They are unbelievably rude!!! I couldn’t even get a new cell phone number with them. They’re way too busy and obsessed with insisting that my account number from my current cell phone provider is wrong. They’re unbelievably rude and have the worst customer service ever!!!!

I've used SafeLink for several years while on disability. At first, I was really excited as it was going to be a literal lifeline and wouldn't cost a thing. However, you get what you pay for. There is no service in my home or immediate vicinity. I'm about 40 minutes north of the major city where I lived when I got the service, and can't receive calls or texts unless I'm connected by WIFI. I literally don't even have emergency call service in my home or nearby. I have to go into the town to have 1 bar (15-20 minutes away). I am in a rural but well-served area. We get delivery, internet works fine, etc. I am beyond disappointed.

They changed my phone number without any warning. They said I hadn't used my phone in 30 days. They were wrong. And now they say that that number doesn't exist. I gave them the number that was in my SafeLink SIM. Asking me the same questions over and over the would transfer me to someone else, that ask the same questions, again and again. I was running out of patience and kept on apologizing and every time she said I was being as I was apologizing and she hung up on me. I was talking to two rude employees and received no help at all..

They used to be a good service like 10 years ago but since then they have been taken over and the customer service is outsourced and full of shady characters. I recently called because the phone I had for 5 years is outdated and malfunctioning. They claimed they were gonna replace it and I got notices of a phone to be delivered at a NY address that HAS NEVER been associated with me. I constantly tried to tell them they ignored me until delivery then I called 4 x to get it sent to the right address and they been claiming it will be sent. Lies and deception and scams to steal phones and send it to whoever is working with them. Now 3 months later and I have received nothing and they just keep lying

They say I can't get a free phone then I put the IMEI number for bring your own phone and they say not compatible when it's been on SafeLink before. And I have a new sims card they won't let me use and I know it's valid.

I applied with Safe Link Wireless, they issued me an enrollment number. They stated because I don't live in Tribal Lands or in California, I was not eligible for the free phone. So I proceeded to obtain an unlocked phone and called them back with the IMEI number. They said I should receive a SIM card within 7-20 days. Then I called after that time frame, technical support said they don't have any record of me applying. I then applied again with the same enrollment ID, then they issued me a ticket number and stated I should receive an email in a couple of hours with a tracking number and I would receive the SIM card in 3-5 days. Then when I tried calling back for the tracking number, the associates would claim it has been sent, then they would hang up on me. The SIM Card still has not come.

Tried to submit a new application after my service was turned off. Ten+ tries, ten+ rejections of proof of income.... First was multiple rejections of my 1099-R which is the income tax form given to pensioners... Insisted that a W2 form for workers was the only tax document they would accept. Multiple attempts to submit payroll stubs online. At first for 3 months, then for 4 months when the Supervisor (who it took a month to speak to) told me that the posted requirements had been changed still were rejected. The online application only accepts 2 inputs... Putting in 2 at time results in rejection. No process for mail-in applications at this time. Although I was assured that my service would be continued while I navigated their system (September 26), Safelink has discontinued my service for over a week... Horrendous customer service!!!!

Waited over a month. They even gave me a tracking number for the Sim card I was supposed to receive in the mail and never received for them to cancel my Sim card and enrollment because it wasn't being used when I never received it. Seem to be farming information from people and need to be looked into.