Safelink Wireless Reviews

I have just spent many hours on the phone, in chat, finally got a human who told me I had to buy a new Sim card in order to use my galaxy with them. I already had service with them. Then it dawned on me to just put the sim card I had in my Samsung galaxy and no problems. All day they told me I had to buy another sim card. Made no sense at all. Just more money grubbing. There was no need for another purchase. Theft by misinformation. And I could hardly understand the person I spoke with on the phone. Was clearly reading a script and doesn't know her job. Just following clicks on the screen. That's the biggest problem with customer service. Guessing she's in Indonesia.

I tried for 3 weeks to get things straight with this place. They have the absolute worst customer service I've seen. I wouldn't give one star but that's the only way to write a review. I'm with Assurance now. They are wonderful. I don't write reviews but I'm trying to save someone else from going through what I have. I had to speak with over 20 people within the 3 weeks. Every single one of them were hateful and had no idea what they were doing.

I've been with Safelink for years. The service was never as good as a paid service in that I would have spotty signal in even semi-rural areas a few miles outside a town or city. However, after the government made us all upgrade our phones, telling us that it's ultimately a good thing because we were going to have improved 5G service, my phone is mostly useless outside my home. I had to purchase a phone as they were out of free 5G compatible phones.

I have personally had the most ridiculous and frustrating experience(s) with Safelink. I received an error message from safelink saying my service was deactivated so of course I jump on the 611611 and explain myself for probably 4 hours to multiple people that have no customer service experience or manners to begin with. They finally inform me that my lifeline benefits were transferred to Infinity in January with my name and someone else’s number and address so basically identity theft right. So they tell me I will have to reapply, I said why if the person who transferred my service didn’t have my personal info to verify my identity or the code they send to your phone to prove who you are and that you have that phone with you was able to transfer my service without verification action but you are unable to transfer my services back when I do have all my identifying info and codes, of course no answer.

SafeLink has very bad customer service. They don't listen. All they do is repeat the same thing over and over to you as if they're reading off of piece of paper. You could never speak to a supervisor. They don't listen well. Very bad service.

About a month ago my Safelink phone started telling me it did not have a SIM card. Well it was working fine, then I can't do anything with it because of it not recognizing the simcard that was in it the whole time it was working fine. Spent many hours with them trying to resolve the problem and even buying a new SIM card and them telling me to put the new SIM card in and turn the phone off and then back on an hour later and then wait 6 hours for it to start working, well I did this and other things they told me to do to get my phone working and nothing works.

So, they lied to me first. I called to ensure that they work with T-Mobile for lifeline as they had indications on their site about Verizon and I needed to be sure. They told me yes that getting signal through T-Mobile (or AT&T) would be no problem. I sign up to switch my lifeline over to them. I get the card and it says Verizon and of course it won't connect because we don't get verizon signal here where I live. Hours of phone calls later after the sim won't work and it is determined by the genius' there that the fact that I don't have Verizon signal is the problem and I get sent over to another dept to buy a sim card that deals with T-Mobile.

Safe Link Wireless and Simple Mobile are running the same Bad service Scam! Safe Link Wireless and Simple Mobile are both connected. And Safe Link Wireless and Simple Mobile both have the WORST customer service I have ever seen!!! Their customer service agents are FOREIGNERS from the Philippines. And their customers service agents are absolutely the WORST I have ever seen!

In one word.... horrible. SafeLink was okay for a while but it's as if SafeLink is being phased out. I had SafeLink for a couple of years and it was fine. Recently I dropped it because I couldn't do anything with the 4 GB minimal data. I purchased an additional $20 4GB plan only to find out from a representative that they had no record of my purchase. Living in a rural area I had no other option but to sign on with a legit carrier. Free phone and unlimited talk and text is all SafeLink is good for. If that's all you need go for it. Don't depend on the mobile data, which is basically non-existent. Look elsewhere for government issued communication assistance.

If I can give a 0 star I would. After the Government funding went out I lost my unlimited data. So I was trying to buy more data. I tried a few time with each time it would say, 'We’re unable to process your transaction at this time." But I was charged every time. But never got any Service. I've called and called. They will not return my money. It's $60+. Luckily my bank will do something about it. But I shouldn't have to rely on my bank when it was Safelink's fault.