About Safelink Wireless
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Safelink Wireless Reviews
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Several calls and days, but nothing fixed for months. Everything needs to be done over the phone. And with needing cellular service, that is an ignorant requirement. There are no pay phones or complimentary phones around me. All those calls, emails, hours, and being passed between every department, all wasted effort & time. I have absolutely nothing good to say about this company. They are supposed to be working with the government. But, everything is wrong and your fault. Call this number. Back & forth. It's pathetic for any service to treat their customer like this.
Poor signals (poor coverage). Service disruption is frequent with many unexplained outage. Very frustrating and ineffective customer service. Long wait on the phone for a customer service representative. And when or if the customer finally reach one, the communication with the representative would lead to nowhere and only a waste of time.
I have had Safelink Wireless for a while but the customer service has gotten worse over the years. When it was time to apply for the ACP, even though I qualify for the program, I tried several times to have Safelink apply the ACP benefits and was denied saying that I didn't qualify even when the Lifeline reps and ACP reps said that I qualified. Have been going back and forth with this company to get my services straightened out and still nothing with the ACP addition. I have had auto refills on my plan with minutes and data for years but all of a sudden I woke up one morning to have my phone disconnected with no way of making or receiving calls or text messages.
Called the company several times to speak to a customer service to resolve issue. I was told that my phone would be up and running again to turn the phone off then on, and to no avail that issue was not resolved. I had to call back 6 times and sometimes I would get a rep, that person would try to transfer me to another Dept only to get disconnected on the call several times. I would call back in and the phone would automatically disconnect whenever I tried to press one of the options to get to Tech Support or Customer Service.
It was not until the 7th call that I actually got another rep to assist. I advised her that I am totally frustrated with this process and my service has been affected with noone able to explain to me why and how this happened. This is a huge disappointment because I have had Safelink for years, but I am not sure if they have merged with another company because when you call in it will say thanks for calling in to have a Straight Talk experience and then also have Tracfone in its auto messaging but then when you speak with a rep that person says thanks for calling Safelink Wireless.
I am just confused all the way around and very frustrated with the level of service that I have had to experience. I used to be able to call in and have my issues resolved under 5 minutes when talking to Customer Service, now it takes several call-ins to rectify any situation and you have to be persistent and be an advocate for yourself to get anything done on these calls. The Management team needs to really do some upgrades in Customer Service training and create better self-service options to be more efficient. If you have call-backs as an option then it should put your number in queue and actually get a call back -- not disconnect your call. I am really considering moving to another Wireless company at this point!
Applied for and approved for ACP program on 10/25/22. Never received phone, and called repeatedly to resolve issue. They won't answer any of my questions, and have hung up on me repeatedly after transferring my calls to an eventual hang up or dial tone.
350 minutes of talk time vs 1000 minutes for the competition for LifeLine services.. And while I had them my data completely stopped working 9 times in a week.. I had to call each time and sit on the phone for over an hour each time to get it resolved due to 'an issue' or mistake on their end each time.. I had their service for a month, had to 'retop' my minutes and data twice to the tune of $25 (and I never leave the house\wi-fi and make very few phone calls in a month), and then missed important doctor and business calls and lost a job because of it.. Go somewhere else if you get lifeline service...
When your service is working it's great, no dropped calls or problems. However you pay dearly as out of the blue you have a disconnected phone, a changed phone number whereby your phone is working under the number you know however on their end has a completely different number so no calls are documented so then you're completely canceled and have to re-apply. I've been disconnected 9 times today. Been on since 9 am. It's after 3 pm now, this has really helped me financially. Its all adds up, but I'm done with Safelink, it's gotten worse after merging with Verizon. Now you are not able to speak with a manager. Customer service with the government plans appears to be nonexistent. I notice bad reviews on other lifeline providers. I don't know the answer other than choosing a low-cost plan on my own.
They should change name from lifeline to d.o.a (dead on arrival.) have been trying to activate phone for a month. Had to cancel all cancer treatments because I can't receive phone calls. The only thing customer services does is hamstring you along like no problem will fix. FCC takes forever to open up a case that's another month.
My phone service stopped working. It may be an eligibility issue where I need to provide new information. But they gave no warning; just shut off my service. When I would call in to support the automated system couldn't find my phone number; I have to spend 10 minutes each time trying to bypass it. After bypassing it the support people couldn't find my phone number/account either.
First they would transfer me to the enrollment department and the connection would hang up. Then they said "call this number and it will put you through an automated system to fix the issue". I call the number and it goes dead right away. Then one of them was straight up trolling me. They would make me repeat long numbers 5x in a row, with the excuse that their system keeps erasing it. One told me my phone wasn't compatible with 4g (a lie); they would say they're sending an authentication email which I would never get.
I tell them there's something wrong with their system because for months they've never been able to send me an auth email to gmail (I confirmed the correct email and I get other emails from them). I said they need to pass this on to their IT department since there's clearly major problems with their system (erasing info, not finding my number, not sending auth emails). They completely ignore it and repeat some irrelevant information.
They avoid/ignore most of my questions & concerns, and simply repeat unrelated & irrelevant information. I also have a verification pin. The person lied and said they need more than that. They asked for the "most frequently dialed number in the past month". An absurd request. There's no way to sort call history by "most frequently dialed".
They told me ridiculous things like "restart your PC/phone to get your email working then call us back." Told me there's no supervisor to speak to. These people kept me on the phone for more than 2 hours and my phone still isn't working. I now have to try to switch to another lifeline provider since these people are straight up trolling me. These people should not be getting Gov money.
I had SafeLink for about 2 yrs and after they change from T-Mobile to Verizon the sim card they sent me never worked on any of my phones. Wasted my time calling for nothing. The last time I had called they told me I can request a new sim card replacement since the one received never worked, but customer service refused to help me so I had to cancel service. Michelle and Rea was the last 2 I spoke. Stay away. They also are rude.
The cellphone signal for Safelink is hit or miss at best. Most of time barely have 1 bar of service and the data only work half the time so make doing anything difficult. I've been all over my state and it's like all over sadly.
I had received a phone from Safelink Wireless and at 1st I was very happy until that phone was lost/stolen. I call cust. Service to report the phone stolen/lost they tell me I can't get a replacement phone after speaking w 3 different people. So I pay for a new sim card and my mom gave me her old phone which she never had any issues with. When I activate the service it didn't work. After 8 calls to SafeLink I could only get phone calls late at night away from my home and never was able to send or receive text messages. After about 2 months of having half phone service the phone blacked out. So I start reading the lost stolen policy they sent me which said I should have qualified for 1 replacement phone. I double checked online to make sure it said the same and it did, I then check their site and it said the same so at this point I have no phone again not that since the 1st phone I really ever did.
So I call them again run down the whole thing again and I get transferred but before being transferred I was told I qualify for a free sim card. Ok so I'm transferred explained everything again just to be told that their policy doesn't replace lost,/stolen phones. So I'm so mad at this point. So I ask them to send me the sim card. And guess what. Turns out I'm supposed to use the 1 that never worked. I'm so mad this whole time. I have literally missed out on so many jobs due to them never being able to fix the issues and I'm supposed to put it in another phone .. Yeah right. These people are liars which leaves the staff clueless on what to say or do. Stay away from this company.
I was receiving EBB benefits until I was deerolled. I had to buy minutes to call customer service, problem #1. My benefits should of kicked in in May. It's now June, problem #2. After finally getting through to the agent about the issue she transferred me to another department, problem #3. Then the automated system hangs up on me, problem #4. I call back and the agent I get cannot get it through her head my issue and it took me getting belligerent to finally transfer me, problem #5. Then I get hung up on again, problem #6. I call back and ask for a supervisor, she transfers me and the system hangs up on me again, problem#7. Stay away from this company. They are useless.
I have been trying to upgrade my phone for the last week. Not only did they send the wrong sim card but I call back after a disconnect and they want me to buy a new phone. They didn't even provide me with a phone. I would recommend any other company besides SafeLink Wireless.
Ok I read all complaints about Safelink, IDK why anybody is having trouble with this company because they sent me a cellphone back in 2018 and I've had unlimited talk and text for free plus data they give last me all month long. This company has done me right, only complaint I have is I needed a new cellphone because my screen broke they I wasn't eligible for another new phone. So I bought one through Amazon that was unlocked, but you have to buy the TLC cellphone to work with Safelink. I took SIM card from cellphone they gave me and put it in my new TLC cell and I everything I had switched over to my new phone I bought, but still Safelink has helped me out for yrs with free unlimited talk and text with free data. I just wanted to let people know Safelink is a great company.
I contacted Net10 support directly over Safelink-Verizon, where I was told that T-Mobile sim cards actually still work despite the Verizon CDMA sim card mobile network exclusivity Safelink-Verizon otherwise claims. So I ordered a T-Mobile GSM sim card (the same compatible one I'd gotten for my Samsung Galaxy S9+ in January 2022), & now my mobile data is working consistently again, so in this particular case the matter is resolved.
Updated on 06/30/2022: The successful re-activation of my Verizon-Safelink service by Net 10 online support, turned-out to be another temporary reprieve towards my issue reaching the point of surreal, when I learned my service was once again shut-off, which led to another Net 10 live chat. But this time I was informed that the original cancellation of my service in late April was actually official, due to the nearly 2 week period I didn't get the sim in the mail that was supposed to have been ordered, therefore it was considered a lack of use of my phone for a 10 day period, subject to "de-enrollment" for not using the service!
The de-enrollment in turn, deactivated my Lifeline eligibility, so Net 10 could not help me online this time, forcing me to make the now-familiar trek down to the local Verizon retailer to call a Verizon-Safelink rep again, who informed me that my only option was to submit a new Safelink application so I could be enrolled again with a new account & enrollment ID. But for the interim during the new application process, my service was reactivated as a "courtesy"! To be continued....
Original Review: I truly apologize for this lengthy complaint, but what I've been thorough was much harder! I've been dealing with Safelink service nightmares since upgrading my phone based on the Jan. 2022 5g deadline & worse, since the Verizon takeover kicked-in. As a disabled adult on a fixed income using the free EBB program (now called the Affordable Connectivity Program or ACP) under Lifeline, after upgrading my phone in January, I had to get a new T-Mobile GSM sim, & the service itself was fine. However, Safelink deactivated my service 2 out of the first 3 months instead of "auto-refreshing" it under my free data service & requested I pay for more data. With no email or live chat available both times, I had to drive to the nearest area Safelink dealer that only sells data & use their phone to contact Safelink tech to reactivate.
When I got the new free Verizon CDMA-Only sim, I intentionally waited 2 weeks before switching out the T-Mobile sim anticipating trouble, & was I ever right! First, the online "DIY activation process" as stated in the sim kit doesn't work for Safelink customers, one must call them using the working sim so tech can activate the new Verizon sim on their end via porting the service & cell number (if you wish to keep it), then the phone must be turned off to swap out the deactivated sim for the Verizon, then the phone booted back on; unfortunately, after doing this process, mine didn't work.
After 3 days of no service I had to visit a Safelink data retailer a few blocks from my place to contact Safelink, only to learn that tech could not port my number via their system, it had to be manually ported, so after 3 days the Verizon sim was finally activated but the service kept cutting off then once again, was deactivated. I made a 2nd trip to the Safelink retailer & call, where I learned my Verizon sim was defective so the auto-refreshing of my free service by tech wouldn't go through; they ordered a replacement sim for me.
Nearly 2 weeks went by with nothing mailed, thus no working phone either; so now I make a 3rd trip & call to the Safelink retailer, where I was informed the order never went through (despite my having & giving them the order conf. number!). So this time they expedited a mailed Verizon replacement sim, & yes, I had to make a 4th trip to the retailer in order to call & have the replacement sim activated.
Even with a so-called "working sim" & a Verizon dealer only a few blocks away from my residence, the Verizon mobile coverage is still spotty & I rely on my T1 WiFi service to do most of the work, with no self APN configuring available based on the CDMA network. Many of the text messages I got from friends during the time I couldn't use the phone are currently bottlenecked & cannot download, even with all of the suggested tips utilized to clear the texting app's data & cache. And if all of this wasn't enough, Safelink then not only deactivated, but cancelled my service instead of auto-refreshing, even though my Lifeline eligibility is extended another year, with my enrollment eligibility clearly shown on my Safelink account!
This time, out of sheer stubborn will, I was ABLE to find live online chat support by using Safelink co-owner Net 10, & the rep reactivated my service. But by NO means does this guarantee any future issues are over; "Free is free" is what I must keep reminding myself, & is what Verizon agreed to continue covering for those in need, prior to approval of the Safelink takeover; but they should NOT be making "Free" such a hassle, here.
My dad's had cell phone service through SafeLink Wireless for many years now, but he just recently received notification that his phone is outdated & he will need to purchase a new one. I purchased a phone from their site right away, but an error occurred with the payment and I was not able to update the order with correct information. However, SafeLink's system still shows that an order was placed & therefore cannot cancel it & help reorder the phone. I've called their customer service over 50 times (several times a day for a month), but each call ends with "let me transfer you" & ultimately hanging up on me. I'm out of options at this point. Can't get anywhere with their customer service & their website doesn't have any help options either. I'll have to seek coverage for my dad elsewhere.
I had a phone and service plan that was provided through Safelink for free. I was required to upgrade my phone due to it being super old and no longer being supported (it was a 2g phone). A new phone was sent to me but I was not able to get it activated. I reached out to CS and was told that the area that I live in does not have the towers that my new phone uses so it was recommended that I buy a BYOP sim card and that should make it work. I went and bought the sim card but I was still not able to get it activated so I called CS back. I was told this time that my phone is a Verizon phone and the area I live in does not have Verizon towers and so there is nothing they can do. They recommended that I buy a new phone or try to sell it. I could not wrap my head around how this issue that was caused by them was now my problem to figure out.
Eventually, the CS said she would speak to her supervisor to see if there is something they can do and get back to me the next day at noon. Come the day of, an hour past noon and I received no call back. So I called CS a third time and was told that unfortunately there was nothing they could do as all phones they have are Verizon phones and they can not send me another phone as I already have a new one, even if I sent it back. It was suggested again that I go buy a new phone or try selling it. I asked the agent why on earth would they send a customer a phone that does not work in the customer's area? Why would they not check this first before sending out the phone? Why are all phones Verizon phones when not everyone has Verizon towers in their area? She could not answer me, only repeating how "sorry" she was and that it would be looked into.
Now I am left with a phone that doesnt work, no phone, and I will be unenrolled from the program because I am not able to make any calls or text messages. I wasted so much time calling CS hoping they would resolve the issue they caused but instead was left very disappointed. Nothing was resolved. I will never use nor recommend Safelink or Tracfone to anyone. They may be cheap and affordable, even free for some, but their customer service, ethics and values are very lacking. What a horrible company!
Oh my, where to start! Signing up and being approved for Safelink's lifeline service was the only thing that went right. After that it was an impossible mess dealing with the most incompetent technical support employees I have ever encountered - and I've experienced some real doozies! After getting a sim card so that I could use my own Pixel 4a phone, I called to activate it and thus began the nightmare. To begin with, getting through to a real person is quite a trick but after the 4th call I figured out that if I used option #7 for tech service, I could, after a few automated questions, get through to a so-called technician, all of which are all are painfully difficult to understand due to their very heavy foreign accents. Then their system couldn't identify me and couldn't even identify their own sim card.
Finally I was told that to activate my new Lifeline service I would need to first deactivate my current carrier and then call Safelink back so that they could port my phone number to the new service. Only problem is, if you deactivate service with a current carrier you cannot after that port the number to the new carrier. And this is exactly what I was told by my existing carrier. They confirmed to me that if I deactivated the service, or allowed it to expire without first porting the number, the number would be lost. When I called Safelink tech service to explain this, I was told that their system gave a message that I first needed to deactivate service with my old carrier. Mind you, Safelink's own website states clearly that your current service must be ACTIVE for the number to be ported. Bottomline is, save yourself a huge amount of aggravation and stress - find another carrier!
This is not a scam company. It's now owned by Verizon. They are also connected with Net10 and TracFone. All owned by Verizon now. This company shut off my service 7 times in the couple years I had them. Because the dept you need to contact to have it turned back on does not use email or text and you must call them, that means you have to borrow a phone (even if you have wifi cause your wifi calling won't work). Then you have to be transferred at least 3 times and you will be hung up on 8/10 times you call and then you have to go thru the whole process again... Why? Cause you didn't get far enough to give them the # you are calling from and your number is turned off so they can call you back.
1st time, it took 7 hrs in total and over 15 callbacks to get my service back on. Then it was good for a few months and then consecutively every month thereafter, it would be turned off. Each of those times took an average of 3 or more hrs and a min of 8 calls. Do yourself a favor, do not sign up with this company or TracFone. if you're already signed up and desperate to get out... I went with Airtalk Wireless. I've been with them for just over a month and so far so good. They use AT&T towers. PS: I have the Lifeline benefit and ACP from the feds.
Assurance Wireless is AWFUL, and Safelink Wireless is almost as bad. I have now spent hours and hours over several days trying to get my mobile service straightened out. I had service with Assurance for several years. Not only are the wireless phones they provide pure garbage, their customer service is even worse than the mobile phones they provide, much, much worse. I have 2 phone numbers for Assurance. Each number refers you to the other number, and you literally spend hours trying to get past the automated system which drones on and on about information you already know, but it does not touch on anything to do with why you are calling. Even after you finally reach a live human being, you end up talking to someone somewhere on the other side of the global. Their English is poor, and their IQs seem very low---they do not even seem to have basic common sense. It takes forever to get the information you want from them.
In this case, all I wanted/needed to know was my Assurance account number. Your account number does not appear on Assurance's website once you log in, and you do not receive statements from them if you have Lifeline, so you cannot possibly find out on your own what is your account number. It took me over 40 minutes to get my account number from them today. I needed the account number so that Safelink could use it, and my Assurance PIN, to port my number at Assurance to my new Safelink phone. Next, with a great sense of trepidation and DREAD, I had to contact Safelink again re porting the number.
I ended up on the phone with Safelink several times, twice today alone. This morning I was told they requested release of my Assurance number, and my service should be active in roughly 3 hours. That phone call this morning with Safelink took over an hour, and I had to speak to two agents. In the meantime, they turned off my Safelink service whilst they awaited release of my number, so I had no service all day.
Five hours later, still no service. I had to ring them again. This time, I had to speak to THREE different people. I was told the request was being sent again and that my number should be ported and my service working in another FOUR HOURS. This means I will have had no service at all since Sunday (two days ago), and I am skeptical that this will be sorted out in another four hours. As inept as their customer service agents seem to be, I am justifiably worried that I may have to contact them back today at least twice more, and if this is not resolved today, I will be on the phone with them again tomorrow. Heaven only knows which day this really will be resolved. My blood pressure is through the roof, and my stomach has been in knots since last Friday dealing with Assurance and Safelink.
No one should have to spend this much time on the phone with Lifelink providers such as Assurance and Safelink over something as basic as this. I am leaving this review to let others know that these providers rake in millions of dollars per year via Lifeline beneficiaries, yet they do not provide even half decent customer service. It is an absolute disgrace. My dog is smarter than the people I have dealt with at these companies, and I do not say this in jest. It is true! My dog can figure something out faster than this.
I now have filed complaints with the BBB against both Safelink and their parent company Tracfone. I also filed complaints against Assurance Wireless, and I filed complaints with both their states' attorney general's offices for consumer protection. The more complaints that go on file, the longer the record of criminally bad customer service becomes. I hope that some day a good attorney will file a class action suit against these providers for the disgraceful way they do business and win a massive verdict against them. They deserve it.
In October 2017 I applied for the California Lifeline program through SafeLink Wireless. I was approved and enrolled in the free monthly package of 6GB data, free calls, and free text messages. I also received an Alcatel one touch smartphone. The Alcatel one touch cell phone that I received was an inexpensive phone with limited storage and slow performance. Due to limited storage space of 5 GB (the cell phone’s operating system and a few basic apps would use 4.46 of storage and only leave a 1.03 GB available storage) and the device’s inability to upgrade from the android 5 operating system to a more updated operating system required by most apps, the phone became extremely slow, nonfunctional with most apps, and unreliable.
In April 2021, after thorough online research and many lengthy phone conversations with SafeLink and Tracfone I decided to purchase a Samsung cell phone with an updated operating system that's compatible with California Lifeline and SafeLink and would allow me to use apps on my cell phone and stay enrolled in the California Lifeline program. A simple process of porting my benefits and phone number from the old cell phone to the new one became an impossible task. I was on the phone with different individuals, many days, and many lengthy hours. For instance, one time I was talking to different agents from various departments for three days and a minimum of 8 hours each day.
At some point I came close to returning my newly purchased cell phone because the representatives kept telling me that my new cell phone is not compatible despite the fact that the compatibility of the cell phone had been verified through numerous sources prior to the purchase. I finally managed to talk to a supervisor in the technical support department and that individual ported my number and transferred my California Lifeline services. The new cell phone was much faster than the cheap Alcatel phone I previously struggled with. I was able to use apps and was very happy with my purchase.
A few months passed and this is where the real nightmare with SafeLink begins. Every month, for one reason or another, my service would become inactive. At times I would manage to reactivate the service by calling the enrollment or technical support department. This was seldom a brief phone call and usually entailed a lengthy process of being on the phone for hours, placed on hold, transferred from person to person, repeat required information, and many times get disconnected. When calling SafeLink to reactivate your cell phone you get directed to a pre-recorded menu that tells you to pay for minutes.
Most individuals would settle for this option and get coerced into buying minutes instead of using the free minutes they were promised when enrolled in the Lifeline program. Most of the time I was told that my California Lifeline has been canceled and I have to apply again, and once approved and enrolled by California Lifeline I will have to call SafeLink back to reactivate my cell phone. This meant that I would be without a phone for ten days or more and had to be on the phone for hours afterwards to fix the issue. I have experienced this problem at least ten times and finally this April when my service was disconnected again I decided that I had enough of Safelink’s fraudulent practices and started looking for another company to use the California Lifeline program with.
The Lifeline program is called Lifeline for a reason. It is meant to provide a necessary service to disadvantaged individuals. A cell phone and internet service that they would have to do without or make great sacrifices to be able to afford due to the great gap between earning wages and cost of living especially in areas such as California where seventy percent of an individual's income is consumed by unreasonable housing expenses.
Based on many online reviews from valid sources such as consumer affairs it has become a common practice for Safelink to cheat consumers out of the cell phone plan promised to them when they enroll in the Lifeline program. This is a calculated strategy to force individuals into purchasing a plan from Tracfone. Tracfone continues to receive the benefits of operating as a government supported program that is funded by taxpayers in the form of universal service fee. Article published by CNN business on October 16, 2012 explains it in detail.
I had them using Verizon towers. BAD data connection. 10 calls to their cus svc & 6 hrs on hold, they switched me to T-mobile towers. 2 wks later, they SHUT OFF my account AND cut off my Lifeline eligibility. They can do both if they want, according to a Lifeline agent. I talked to 4 different agents, each had a different reason for this, none of them had to do with me. I had NO warning. They tried to turn it around like it was MY fault..They sent this strange auto-text from "Net10"(?) telling me to add money to my account. This coming from the top manager of Safelink's Lifeline dept...telling me this was my "warning" to call them. He didn't listen to anything I said. I asked him, "What is Net10? And why would I pay money when I've had free cell service for 6 years now?"
So now I had to pay $21, their cheapest plan, to keep my phone # running. Now I have to start over, as if I were a brand new customer, and wait about 3 weeks to get my Lifeline phone service approved again. I'm still confused and in shock on why this happened. Also..the actual gov't. Lifeline agent said "It's not just you, I've already dealt with TEN customers like you today!!!!" That was on a random Tuesday morning.
Trying to re-establish my 93 year old mother with a Safelink phone after she was cut off her previous account when she went into the nursing home. The website is impossible to navigate and offers little help. Chat can't get a live person. Calling and going through an impossible series of options that do address your concerns then waiting for hours for a semi-english-speaking person to answer just to get rote answers about nothing. (***Press '0' over and over until a semi-alive person picks up.) Never even addressing the issue.
Having to tell them over and over that the phone hasn't arrived in 2 weeks. She kept saying "it takes 7-10 days" to get the phone. I asked her when the account was confirmed and she gave me a date for next month. Really? She kept asking for the phone number. I told her repeatedly that "I HAVEN'T GOTTEN THE PHONE YET!" And she'd asked for the phone number 2 more times again. When I asked to speak to a manager, she placed me on hold and hung up. What a rip off of government funds. So the process starts over
FAKE SCAM CELL COMPANY. Scamming the American taxpayers giving out broken "Obama phones" with No support Email. No support Chat. You can only call, but when your phone breaks (and trust me, it will soon if it hasn't already), you cannot reach even using *611 or 611 or any other of those numbers. I finally was able to call them, and the rep just lied to me. Said they would send me an air bill in an email (about 15 times during the very long drawn out support call). I said I would wait for it to arrive. The guy assured me I didn't need to stay on the line and the email would be arriving shortly. Email never came. Can't call them. Can't email them. Can't chat with them. Even if I can call again, they will just lie again.
This is typical of all these fraudulent wireless companies that are providing "Obama phones" at taxpayer expense. They are charging American taxpayer like $500 a phone and $100/mo for service when the phone is worth less than 10 bucks and breaks within a month if it's not broken when you receive it. Service is trash, even when the phone works. Total Scam. These people should be in jail.
I decided to get the government help on a phone that would cost me nothing every month. Ha ha ha ha ha! 1st. I could never sign into app or .com to see how many minutes, text, ETC... Then when I called to add a plan they said mine didn't come with one and over experiencing tech issues. "Follow this hundred item list and links, turn phone on and off, did this so many times. Finally on 5th call I get someone who talks and said for $125 a month I still won't get unlimited minutes!! Told her for $35 with T-Mobile I get unlimited.
I do not want your service. TAKE ME OFF YOUR SAFELINK UNDEPENDABLE UNAFFORDABLE PLAN? KILL THE NUMBER CAUSE SIM CARD IS GOING IN TRASH!! After spending 5hrs today on phone it might be done?? Bad service, reps that hang up on you, rude, ask impossible questions (my sim card number for my T-Mobile line I've had same SIM for 13yrs and why that SIM CARD?), And after begging them and getting nowhere this company sucks as a whole. DO NOT GET PHONE FROM THIS COMPANY.
First, I am one of many individuals who is in need of Soc. Sec. Disability Benefits, due to physical, (or other) incapabilities. Which means, I have financial limitations as well. I have been happy, that Safelink Wireless was giving me one less bill to pay. However, they have given me nothing but "The Runaround"! It took me ten days, ten different agents, & over $70. before they sent me a new phone. BUT, the SIM# is incompatible. OK! So now, It has, as of yesterday, taken me another two weeks, for another agent to send me a new SIM card that is compatible, for my area.
This morning, in a UPS package, I received my new SIM card. YAY! Uh-OH-, I spoke too soon. I called Safelink to Activate. Well my old phone number is in there, but I still can't use it. Now, I cannot get through to any agent at all to really Activate my phone. All I am getting is recordings. I need someone to answer me, Because, IT'S STILL NOT ACTIVATED! I thought this was an American Government Phone and Service. Is It? I don't know, given that I am always speaking to people of foreign nations.
The people there are incompetent. I got a SIMs card in the mail, had my number passport it onto that SIMs card. It took several calls and several people before I found the right person who knew what they were doing. After a month of having their service all of a sudden the SIM card did not work. I called and called and called and it took more than six calls before I got the right person again who finally told me that they were going to send me a new SIMs card. I got the new Sims card and had lots of trouble trying to get my service activated. The one lady told me to turn my phone off and turn it on after 24 hours they have terrible customer service skills and their phone service is just as bad. I would never recommend anybody to go to SafeLink.
First of all, their reps are paid actors who pretend not to speak any English. They get kickbacks by the government for releasing sensitive information about you via your cell. I qualified for the ACP program, with the unlimited talk and text. It's been three months now and they still have not given me my benefits. When I call they just tell me to turn off and back on the phone, and instead of giving me my free minutes, they charge me 10 dollars per G, when the other Safelink customers can purchase 40 g of data for 39 dollars. I tried to purchase those plans and Safelink stole 180 dollars from me, and still would not give me my data. This place is a joke. I am starting a class action lawsuit if anyone would like to join up. I'm gonna put them out of business. They are a complete joke. They lie, they cheat, and they steal.
I recently received a notice from CA Lifeline telling me that I am certified and do not need to re-certify until some time in 2023. Today I tried to make a call with my Safelink account and was informed I have no service. I checked online and they say I've been cancelled. Safelink has no customer service, NONE. Maybe I'll pay $15/month and get Mint.
I signed up for Safelink on the recommendation of my medical social worker. After a week, I received a free mobile phone that's the size of a pool table, and is so full of junk that it's very difficult to use. That's the GOOD part. I had difficulty setting up service, called customer service seven times before I got a human. He couldn't confirm my account regardless of what company-generated information I gave him. He finally told me 'the system is broken', and referred me to another department for which there was a >30 min hold time. The next day I tried again, never got to a person. I also tried their 611611 text option, and was put on hold!
However, that morning I received a text message saying my voicemail (which I never set up) password had been changed - but didn't say to what. I also got a text saying I now have 1000 minutes/month (not unlimited as promised), but when I 'check balance', everything is zero - 0 text minutes, 0 call minutes, 0 data minutes remaining. I actually haven't used the phone at all. Two weeks after receiving the phone, I still can't use it and can't reach the company.
Safelink Wireless Company Information
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- Safelink Wireless
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