Safelink Wireless Reviews

So I purchased the unlimited data plan for $20 through 611611. The agent I spoke to said it was a 30 day plan on July 30th. My data is now gone after 15 days because the agent apparently didn't give me the unlimited data plan. Besides being rude and refusing to let me speak to a supervisor he lied and said they didn't offer unlimited data even though it's an option on the website. They won't fix what THEIR agent screwed up on and refused to refund me for the plan I didn't receive. I only have access to the 4 GB of data included in my FREE plan so the plan I purchased isn't available now... This is flat out stealing. I wouldn't trust this company anymore although they can recognize their screw up they also won't fix it. Now unless I find a way to the library I have no access to my own bank account because they stole the data I paid for. I plan on filing a report with the BBB because the agent not only lied but refused to correct THEIR mistake.

This service is nothing but a scam. I have had the service for 2 weeks and they're saying my time is up. Very unreliable and just using people identity. Do not recommend to anyone. My identity was shown it was used on my credit. Terrible.

Worse phone. TruConnect is bad too which is why I got Safelink. Safelink couldn't, or lied that my old number from TruConnect would be switched over to Safelink. Never did. Now I have no phone that works. I'm disabled with no phone now. Stay away from free phones. Not worth it. Unstable co. Esperanza **.

I signed up for service with Safelink Wireless online because my niece said they were a great company. I however have had nothing but problems with them. After signing up it said my service was approved via email on June 25, 2025 and that I would receive my phone within 7-10 business days. After the 10th day I had still not received my phone so my niece called Safelink to find out what was going on. I received emails reminding me to use my service once a month during this time. I was told that they had my address wrong in their system but it was corrected while I was on the phone with them and I would be receiving my phone in 3 days.

Just applied for Safelink Wireless. During the application I made a mistake and submitted it before seeing the mailing address link. I called to add a mailing address and got put on the phone with Emmanuel Job ID#** and explained this to him. He asked me a whole bunch of verifying questions then says I've been approved and the sim will be sent to the home address which I already stated was the wrong address to mail anything to, to which he says "well you were the one that did the application" as if I didn't know that and already stated I made a mistake in not adding a mailing address. The obnoxious disrespectful comment was uncalled for because I called for a resolution not to be belittled and told I am the one that did the application as if I didn't know that.

Wrong tracking numbers, terrible customer service, unreliable. Safelink is garbage. Was given Email saying 2 day shipping over 5 days ago. Can't track cause UPS tracking wrong number. This is a horrible service.

The phone is good. The coverage excellent, internet data plenty. Problem is I have never called them once I signed up until I broke my phone a year later and needed to replace it. I didn't know where to buy one privately nor did the rep at the booth that signs you up for the service. So I called customer service but couldn't get into my account to buy one without my PIN (that I have never set up.). I tried the PIN I use for everything I have for 30 yrs,, my DOB, my SS#...Nada & they can't mail me a new one so I Had to cancel my service and sign up with another company. (Who gave me a defective phone that won't charge and a even worse defective attitude about it). (Safety Net) Had to cancel with them 5 days in.

I was on the phone with customer service. Very unprofessional & rude. I'm a long term customer with this company. The behaviors are unacceptable. I will not recommend this company to no one for these reasons.

Terrible customer service. The agents are generally very poorly trained. They would waste your time by going around the circle. The call center is located in the Philippines. Some agents do not speak or understand English very well. That makes the communication even more difficult. They would do everything possible to block you from speaking with a supervisor. Agent named "Nezel" is the worst.

I gave two stars because the Verizon mobile service is 5 stars but the customer service is negative 3 stars. As others have said, SafeLink 'customer service' is worthless. Some reviews say that they can only respond if it's in the book. But actually if that was true, it would be an improvement. While the reps are generally friendly and 'sound' like they have knowledge of the product, they don't. You can ask 10 different reps the same question and you'll get 10 different answers. And none of the answers are correct. So if they're going by the book, they each have their own book.

This is a scam. If they had a 0 I'd give them one. They send me a free phone that won't charge. I even took it to their tent and he said it was outdated and won't hold a charge. Wait on the phone for ever deal with customer service so they can say I have this phone that won't charge for a year unless I want to buy one. That defeats the purpose of a free phone but I guess that's the scam!

1st called customer service, as my phone hasn't had caller id for a very long time, when agent asked for my information, I asked if we could communicate via computer - agent hung up on me! Then, tried to chat w/ agent Marianne - even though I clearly stated several times that the issue was no Caller ID, she kept wanting to address Non-issues, such as, when I make a call, when I asked for a supervisor, or superior, she stated "you are now chatting w/supervisor" Even though it Still showed, I was chatting w/ Marianne, when I asked her to provide me w/ corporate #, her response was "I don't have a corporate #!" Followed by more nonsensical solutions that did Not pertain to the problem! Worst Chat Ever!!

I have had service with Safelink before. No complaints. Phones could be better. I recently ordered again with them only because of an ad I kept seeing saying free iPhone 14 for new customers. Finally ordered. Knew it was too good to be true so I confirmed with customer service only for them to tell me they don’t have iPhones. Just Androids. Reported them to BBB. This is not right.

So I was approved for Lifeline and transferred from another Lifeline provider hoping for better service coverage. Well they approved my lifeline application almost immediately. So then my service with my current provider ended like two days later. But SafeLink hadn't even shipped out my SIM card yet at that point. It took them a few days to even ship it out, then it took a few more days to receive it. They shipped it the slowest possible method. So I was without service for almost 2 weeks while I was waiting for the SIM card to arrive. Also, I was unable to transfer my number that I had which was a big disappointment. I hadn't wanted a new number and previously they stated you can keep your number from previous provider. Customer service isn't that great and they were not able to help me.

I have wasted my entire day after being lied to by numerous supposed customer service employees. Named 1. Regine.. She called me a liar and refused to provide me her name. When I asked her she gave me my name and then finally made her do her job and when the National Verifier employee told her I wasn't lying she hung up on me. 2. Alisa she was extremely rude and Every time I asked her to do her job she would just push buttons on her phone and eventually hung up. 3. Maria promised to restore my service because of the fact that I was lied to was proven and again was hung up on. 4. Gima just wouldn't respond to me at all. 5. Celeste. Refused to provide any customer service whatsoever and again hung up on me.

Customer service is very bad. They are not knowledgeable about fixing issues. Their English and understanding of the language is bad. I experience constant dropped calls.... Bad connection and horrible internet service away from home.

I know anytime I have to call customer service here it will require an exhausting amount of patience and close listening. The waiting time alone will be challenging, I use that time to pray for an agent I can understand. I'm great with accents normally, I'm multilingual and have trouble getting an agent whose accent isn't too thick to understand. Next you're on the phone forever, finally telling someone and the call drops, maybe they call you back like they're supposed to do or maybe it happens twice and then they don't call back! Calling them back begins all over again with crazy long wait times, praying, explaining all over again... Yeah, I've had this experience with them for years but it's never been as terrible as it is now.

My review unfortunately is not good, I have been a customer for over two years. I had my own TracFone when approved . Phone broke, got approved for new one, still on pending from three weeks ago. Called several times told yes your approved will be shipped in 3-5 days here we are two weeks later. I would love to stay with them but they are making it very hard not to switch.

After weeks of submitting required documents, they are still requesting to submit the same documents. I give up - no Safelink for me. Their customer service is absolutely useless, and these two months were a giant waste of time.

I've been on my phone 1 hour and it said I've used 2 gbs when it used to be I used 1 GB through a whole night doing the exact same thing!!!! No, this company is garbage, don't sign up! Complete disappointment.

I have pulled most of my hair out and am now working on my teeth. Liars, Liars, Liars. Have had so many false lies from SafeLink in the past few months. Don't know where to begin. SafeLink. Warned you.

Worst customer service ever. Their agents can't speak English decently. They have the I.Q. of a 6 year old child. Every time you call them about a specific problem, you get a different answer from each agent. So when you ask to speak with a Supervisor, they blatantly lie, and say that they are the Supervisor. If you enjoy being slapped in the face, please call these guys.

I've had SafeLink Wireless, for over A year now! And I've had Excellent Service, And No trouble, at, All with My Nokia C-100 that, SafeLink, Sent Me FREE! Of, charge, Since I draw S.S.D., and Am Low-income, but recently, I dropped My Phone, all the way down 12 steps, onto Concrete1 Carrying heavy bags of groceries, and my phone, in the other hand, but when I called, in to see if I could possibly get, another phone, I got a Customer Service rep. from the Phillipines, named Rofel, who was very helpful & respectful! And, got it all straightened out!!! And I will be receiving, my new SafeLink Wireless Phone, in 3-5, business days! What A GODSEND! SafeLink Wireless, has been to Me! THANK YOU So VERY MUCH!

I spent FIVE HOURS a DAY for 7 days attempting to transfer my service from ** to SafeLink. Their system and their consistent responses from “live” representatives nearly stroked me out! First of all, they sent me an Android phone. I have a MacBook, an iPad, and have been using iOS tech for a dozen years or more. At nearly 70 years old I am embarrassed to say that I felt like I was dropped into a place where Swahili is the language.

If you're looking for the worst customer service experience, Safelink delivers. Expect to spend at least 30 minutes just waiting for a representative to "pull up a tool," only to wait another 30 minutes for them to access yet another "tool." The inefficiency is beyond frustrating, and getting a simple issue resolved feels impossible. The lack of urgency, poor communication, and painfully slow service make dealing with Safelink a nightmare. If you value your time and sanity, look elsewhere for better service. 🚨👎

Horrible company!!!! I had been with them with many years but now they are no good. Technical support is the worst! They do not know what they are doing. Am going to switch to any other company but this. They kept my phone number after i lost my phone supposedly sent me a sim with the same number it was a headache.

Worst company. Lies, sends my information to phone scammers. Do not use. Avoid. Their phones break, and reaching out is impossible. I spoke to supervisor Cheeny after talking to 5 representatives who hung up, put me on hold and or could barely speak clearly. While talking to the supervisor I suddenly realized, that she was an idiot, promptly canceled my service (after waiting two months without service for a sim card and broken phone). Do not use.

To Whomever I am talking to please help me! I need a replacement cellphone because the one I got from SafeLink is Defective. From day one I noticed something was wrong with the Audio and speaker, and gradually it got worse. Jawana at SafeLink said 2 different times that she was ordering me a replacement cellphone, and if I didn't receive it in 3 days to call back. I called Customer Service to see if my phone had been shipped to me. Safelink said I didn't qualify, but they couldn't tell me why.

These people working here at the CS have got to take stupidity test before they can work here cause everyone I talked to was so incompetent it’s unreal. I’ve never experienced such inept people like this. STAY AWAY.

If I could give Safelink a zero I would. This company has one of the most incompetent customer service & tech support departments I've literally ever dealt with. Don't waste your time. Just go with any other lifeline program.