Safelink Wireless Reviews

If I could give this government service a zero, I would. So let me get this straight with you. They are taxing your income to provide this “great Safelink service” to your loved ones who are prob senior citizens. The thing is, they are taking your tax money and barely giving any WiFi or service to these people so that their phones can’t make outbound calls or receive any incoming calls. It is actually dangerous for your loved ones to have this service. I tried calling the “safe link customer service” which is an Indian call center, and they refused to help or even let me speak to a manager. This has really gotten out of hand. And yet you are expected and made to pay.

I give it one star because that's as low as it goes. Otherwise I'd give it minus 100. They've done nothing but waste my time. Not only completely incompetent but also rude. I've done literally everything on my end up to the point of actually sitting next to someone at their desk and doing it myself. Someone somewhere between TracFone and SafeLink has done something wrong with my activation and is exploiting the plausible deniability between the two of them and aren't owning up to it. I've actually had to file a complaint that got elevated to getting to the FTC.

Worst phone company in America, I transferred my number & then it worked for 5 days & when I called the robot wanted my phone number, it refused to put an operator on for many many times, many hours & buttons pressed, then, the foreigner said I need to call Lifeline, Lifeline said I am up to date & that SafeLink disconnected & closed my account, I called them back & went thru the hoops, they told me it would be 28 days before they can put my service back on, I told them to ** & went back to my original company, I was in & out in less than 10 minutes with my phone working on Lifeline for 1 year. SafeLink is 100% a scam & hopefully the government stops giving them money. They need to be shutdown before they destroy other folks lives.

Too dang funny! Their rating is actually a perfect one star! LMAO! And the SafeLink really does suck as bad as their reviews show! Need I say more? Don't get suckered! I'm going with someone else for sure!

Horrible company I have ever dealt with. Customer service is terrible I cannot for the life of me understand anything they say. Also, the first person I talked to hung up on me. He kept on trying to send me a code which I never received. That's when he hung up on me. So,. I had to call again. At least the next person I talked to got everything right. I was very upset. I just told her, "Do not talk to me." All I needed was more data. She also tried to send me a code but I didn't receive that code either. Geez.

Whenever I call about an issue I get a completely wrong answer and completely different answer than the last time i. I think they just fill the air with words long enough to say they talked with you and get you off the phone... Also service cuts out frequently in cell phone range and wifi calls.

When I signed up, I was told I could port my number and use the SIM in my own phone. I spent 1 hour on the phone with a representative who could barely understand what I was saying, and couldn't answer my questions. So, I gave up and ended the call. I tried back about a month later, and I literally spoke to 10 different representatives each of whom gave me different information. This totaled up to about 2 hours, my phone number still hadn't been ported. I called back the next day and the same issue. I was finally told, after an hour, that it was impossible to port my number and that I would need to purchase a new SIM or a new phone. Safelink is a total waste of time and I wouldn't bother with them unless you are desperate.

This awful company has wasted 10 days of me on the phone and not able to transfer the freaking number. Bunch of bad reps on the line. They are just wasting your time. They couldn't help us one bit to transfer our current phone to the sim card that we have. It was such a awful experience and I cannot claim more not even to try them.

The worse company I've ever dealt with. I have to reactivate my phone every month because they claim I didn't submit documentation. The service is awful. Phone is slow, sends text over and over, sends text to multiple people and have to click on an app 3 or 4 times. Don't use them.

I have never received such poor customer service from any communication company in my life, not to mention that they are funded majority by government sources. Can't help but wonder if this is why customer care is at an all-time low in my opinion. Although transferring from Dept to Dept after multiple choices of sitting through an automated phone service, Seems simply to frustrate and aggravate to the point that you refuse to call back after consistently being "" disconnected. It is highly stressful to have to deal with these representatives, for which I feel confident are outsourced and received by a completely different country far from the United States.

I will never use SafeLink again, 4 months ago my phone data went out and we was supposed to get a new sim card, never came. The phone got cracked recently and not once did they ever ask me for email passwords. Now I can't get a new phone because I never had a email with the account, tried to use the enrollment number and they want a password I never made, when I get into my account it ask for my last 4 ssn, nothing else. This is just crazy. I've been with y'all since 2022 and y'all just tell me, "Well too bad." I have to purchase a phone, if I could purchase a phone, I wouldn't be going through y'all.

I have just spent many hours on the phone, in chat, finally got a human who told me I had to buy a new Sim card in order to use my galaxy with them. I already had service with them. Then it dawned on me to just put the sim card I had in my Samsung galaxy and no problems. All day they told me I had to buy another sim card. Made no sense at all. Just more money grubbing. There was no need for another purchase. Theft by misinformation. And I could hardly understand the person I spoke with on the phone. Was clearly reading a script and doesn't know her job. Just following clicks on the screen. That's the biggest problem with customer service. Guessing she's in Indonesia.

I tried for 3 weeks to get things straight with this place. They have the absolute worst customer service I've seen. I wouldn't give one star but that's the only way to write a review. I'm with Assurance now. They are wonderful. I don't write reviews but I'm trying to save someone else from going through what I have. I had to speak with over 20 people within the 3 weeks. Every single one of them were hateful and had no idea what they were doing.

I've been with Safelink for years. The service was never as good as a paid service in that I would have spotty signal in even semi-rural areas a few miles outside a town or city. However, after the government made us all upgrade our phones, telling us that it's ultimately a good thing because we were going to have improved 5G service, my phone is mostly useless outside my home. I had to purchase a phone as they were out of free 5G compatible phones.

I have personally had the most ridiculous and frustrating experience(s) with Safelink. I received an error message from safelink saying my service was deactivated so of course I jump on the 611611 and explain myself for probably 4 hours to multiple people that have no customer service experience or manners to begin with. They finally inform me that my lifeline benefits were transferred to Infinity in January with my name and someone else’s number and address so basically identity theft right. So they tell me I will have to reapply, I said why if the person who transferred my service didn’t have my personal info to verify my identity or the code they send to your phone to prove who you are and that you have that phone with you was able to transfer my service without verification action but you are unable to transfer my services back when I do have all my identifying info and codes, of course no answer.

SafeLink has very bad customer service. They don't listen. All they do is repeat the same thing over and over to you as if they're reading off of piece of paper. You could never speak to a supervisor. They don't listen well. Very bad service.

About a month ago my Safelink phone started telling me it did not have a SIM card. Well it was working fine, then I can't do anything with it because of it not recognizing the simcard that was in it the whole time it was working fine. Spent many hours with them trying to resolve the problem and even buying a new SIM card and them telling me to put the new SIM card in and turn the phone off and then back on an hour later and then wait 6 hours for it to start working, well I did this and other things they told me to do to get my phone working and nothing works.

So, they lied to me first. I called to ensure that they work with T-Mobile for lifeline as they had indications on their site about Verizon and I needed to be sure. They told me yes that getting signal through T-Mobile (or AT&T) would be no problem. I sign up to switch my lifeline over to them. I get the card and it says Verizon and of course it won't connect because we don't get verizon signal here where I live. Hours of phone calls later after the sim won't work and it is determined by the genius' there that the fact that I don't have Verizon signal is the problem and I get sent over to another dept to buy a sim card that deals with T-Mobile.

Safe Link Wireless and Simple Mobile are running the same Bad service Scam! Safe Link Wireless and Simple Mobile are both connected. And Safe Link Wireless and Simple Mobile both have the WORST customer service I have ever seen!!! Their customer service agents are FOREIGNERS from the Philippines. And their customers service agents are absolutely the WORST I have ever seen!

In one word.... horrible. SafeLink was okay for a while but it's as if SafeLink is being phased out. I had SafeLink for a couple of years and it was fine. Recently I dropped it because I couldn't do anything with the 4 GB minimal data. I purchased an additional $20 4GB plan only to find out from a representative that they had no record of my purchase. Living in a rural area I had no other option but to sign on with a legit carrier. Free phone and unlimited talk and text is all SafeLink is good for. If that's all you need go for it. Don't depend on the mobile data, which is basically non-existent. Look elsewhere for government issued communication assistance.

If I can give a 0 star I would. After the Government funding went out I lost my unlimited data. So I was trying to buy more data. I tried a few time with each time it would say, 'We’re unable to process your transaction at this time." But I was charged every time. But never got any Service. I've called and called. They will not return my money. It's $60+. Luckily my bank will do something about it. But I shouldn't have to rely on my bank when it was Safelink's fault.

Worst customer service in the world. They only know what the book says. If you having a problem outside the book they're lost. If it wasn't for the worst service in the world it would be great. Great reception in the country. But the service people ruin the company

Safelink Wireless customer service has got to be one of the worst customer service people I’ve ever talked to. First of all none of The representatives have any idea what they’re doing or how to help you. You can tell they are reading right off of script and half the time they can’t even comprehend what they’re saying and they constantly just repeat themselves. They are the biggest bunch of incompetent people I’ve ever talked to. Joe Schmoe down the street has given me better help than these people who answer the phone halfway across the world. I understand that it’s a free phone service for a lot of people, but if the company could have some decency to hire competent individuals who could actually get the job done right the first time and help people would be an amazing thing.

Everyone with Safelink needs to file a complaint with the FCC Lifeline program. In my complaint, I told the FCC to ban Safelink from the Lifeline program. I have spent 2 weeks and numerous hours trying to get basic information for Safelink reps and managers about my broken phone. They give contradictory advice; they drop calls; they tell me I should call back "every 24 hrs" to see if I qualify for replacement phone; they say they will send an authorization code to me email, which never arrives; they say they'll send the code to my phone, after I've told them it is dead; they tell me I need to add a PIN at my Safelink account online before they can help me, but there is no field for entering a PIN on the website. This is madness.

I have been with SafeLink for little over a year and now I'm in the process of changing companies and they keep giving me the runaround about me getting the info I need to do so. I would have to pay for a service to get my number ported over. After I have said my phone is broken I can't the info that need because I have to be able to get into the phone. After I said repeatedly I can't access anything on the phone and they won't send it via email. They won't even transfer me to anyone that can help me. They are rude and barely speaks English. I need my number and now I can't get because you gotta jump through hoops and everything to not get the number I desperately need.

ACP program was ending, so I've tried to switch my mom's phone service to Lifeline. Called a week ago and their support promised to make switch on June 1st, but that didn't happen. Now Safelink support sending me back to Lifeline National Verifier where my mom has a qualified and still valid application while Lifeline National Verifier support asked for three way conference call to resolve it but Safelink wireless support told me they can't do it. Now my mom is without the service for 4 days already. Avoid at any costs.

I have been recertifying since March 2024 and send form after form verifying my eligibility and today June 2 2024 and they want the same form that I sent 15 times already. This place is a scam... Don't waste your time like me...

SafeLink is terrible. Support system is no help. I have had nothing but problems and call support for help. No one speaks good English and only pass you off to another. I am on phone for at least two hours. They read what to do. No one knows how to fix the problem. I now have no phone. But I am done with this Government phone. It has been nothing but stress trying to get support to understand. And if this is really government phone why do they not speak better English. What government are they really?

Completely then totally useless. Says no such address. When I applied, I didn't make up the address. It exists. Are all these companies just a bunch of scammers? What is their problem? Why is it? They can't seem to do their job. Or no haven't don't have any knowledge of anything.

They are terrible. They dropped me from the program for no reason, and they never informed me why they dropped me. I'm very upset about this because I needed a phone and now I can't get a free phone because Safelink Wireless, Truconnect, and Access Wireless are the only programs I get a get a free phone but all those programs suck.