Safelink Wireless Reviews

Customer service is very bad. They are not knowledgeable about fixing issues. Their English and understanding of the language is bad. I experience constant dropped calls.... Bad connection and horrible internet service away from home.

I know anytime I have to call customer service here it will require an exhausting amount of patience and close listening. The waiting time alone will be challenging, I use that time to pray for an agent I can understand. I'm great with accents normally, I'm multilingual and have trouble getting an agent whose accent isn't too thick to understand. Next you're on the phone forever, finally telling someone and the call drops, maybe they call you back like they're supposed to do or maybe it happens twice and then they don't call back! Calling them back begins all over again with crazy long wait times, praying, explaining all over again... Yeah, I've had this experience with them for years but it's never been as terrible as it is now.

My review unfortunately is not good, I have been a customer for over two years. I had my own TracFone when approved . Phone broke, got approved for new one, still on pending from three weeks ago. Called several times told yes your approved will be shipped in 3-5 days here we are two weeks later. I would love to stay with them but they are making it very hard not to switch.

After weeks of submitting required documents, they are still requesting to submit the same documents. I give up - no Safelink for me. Their customer service is absolutely useless, and these two months were a giant waste of time.

I've been on my phone 1 hour and it said I've used 2 gbs when it used to be I used 1 GB through a whole night doing the exact same thing!!!! No, this company is garbage, don't sign up! Complete disappointment.

I have pulled most of my hair out and am now working on my teeth. Liars, Liars, Liars. Have had so many false lies from SafeLink in the past few months. Don't know where to begin. SafeLink. Warned you.

Worst customer service ever. Their agents can't speak English decently. They have the I.Q. of a 6 year old child. Every time you call them about a specific problem, you get a different answer from each agent. So when you ask to speak with a Supervisor, they blatantly lie, and say that they are the Supervisor. If you enjoy being slapped in the face, please call these guys.

I've had SafeLink Wireless, for over A year now! And I've had Excellent Service, And No trouble, at, All with My Nokia C-100 that, SafeLink, Sent Me FREE! Of, charge, Since I draw S.S.D., and Am Low-income, but recently, I dropped My Phone, all the way down 12 steps, onto Concrete1 Carrying heavy bags of groceries, and my phone, in the other hand, but when I called, in to see if I could possibly get, another phone, I got a Customer Service rep. from the Phillipines, named Rofel, who was very helpful & respectful! And, got it all straightened out!!! And I will be receiving, my new SafeLink Wireless Phone, in 3-5, business days! What A GODSEND! SafeLink Wireless, has been to Me! THANK YOU So VERY MUCH!

I spent FIVE HOURS a DAY for 7 days attempting to transfer my service from ** to SafeLink. Their system and their consistent responses from “live” representatives nearly stroked me out! First of all, they sent me an Android phone. I have a MacBook, an iPad, and have been using iOS tech for a dozen years or more. At nearly 70 years old I am embarrassed to say that I felt like I was dropped into a place where Swahili is the language.

If you're looking for the worst customer service experience, Safelink delivers. Expect to spend at least 30 minutes just waiting for a representative to "pull up a tool," only to wait another 30 minutes for them to access yet another "tool." The inefficiency is beyond frustrating, and getting a simple issue resolved feels impossible. The lack of urgency, poor communication, and painfully slow service make dealing with Safelink a nightmare. If you value your time and sanity, look elsewhere for better service. 🚨👎

Horrible company!!!! I had been with them with many years but now they are no good. Technical support is the worst! They do not know what they are doing. Am going to switch to any other company but this. They kept my phone number after i lost my phone supposedly sent me a sim with the same number it was a headache.

Worst company. Lies, sends my information to phone scammers. Do not use. Avoid. Their phones break, and reaching out is impossible. I spoke to supervisor Cheeny after talking to 5 representatives who hung up, put me on hold and or could barely speak clearly. While talking to the supervisor I suddenly realized, that she was an idiot, promptly canceled my service (after waiting two months without service for a sim card and broken phone). Do not use.

To Whomever I am talking to please help me! I need a replacement cellphone because the one I got from SafeLink is Defective. From day one I noticed something was wrong with the Audio and speaker, and gradually it got worse. Jawana at SafeLink said 2 different times that she was ordering me a replacement cellphone, and if I didn't receive it in 3 days to call back. I called Customer Service to see if my phone had been shipped to me. Safelink said I didn't qualify, but they couldn't tell me why.

These people working here at the CS have got to take stupidity test before they can work here cause everyone I talked to was so incompetent it’s unreal. I’ve never experienced such inept people like this. STAY AWAY.

If I could give Safelink a zero I would. This company has one of the most incompetent customer service & tech support departments I've literally ever dealt with. Don't waste your time. Just go with any other lifeline program.

Where do I begin. I have the company to be dishonest, uncaring and completely void of business ethics. They do not understand what they are doing and to make matters worse. They’re based in the Philippines, where I continue to maintain while they understand English, they don’t understand the context with the problems that they inflict on others and are absolutely unaccepting of their responsibilities and consistently blame you for their own problems. I strongly urge you not to go with this company and the saddest part of all is this is supposed to be for people who are entire need of communication and I can assure you, you will not get it from this company as I literally had to transfer my service away from them in order to fix a two minute problem that they caused causing my service to be down for over six days.

I have been using SafeLink for about 12 years. I've not had any problem since we had to call to transfer Sim to another phone. This could take a day or 2. Now, if you get a new phone you just swap your Sim around! I don't recall ever being asked to recertify every year. I have to recertify my health insurance every 6 months then at a year, but I've had no info or any changes since 2011 never have been asked about the phone. I get texts lately "Would you like to continue enjoying your extra benefits click here". I didn't know if it was spam, so I started reading and it may be that I should recertify? Problem is I've never had to and the phone service unlimited and unlimited data still work perfectly. Maybe they just use the info from my midpoint reporting. Says they may do it themselves if easy.

I've had to start the process over three times. I've been waiting for my phone since March. I've been listed on the California LifeLine administrators computer as being a customer or client rather of SafeLink wireless. They had the audacity of telling me it was my fault because I put in several applications when they are the ones who made me process them through them with their representatives.. Every time it's the same runaround. I get nowhere but a promise of it'll be there in 7 to 10 days which is happening a bunch of times. All I want is my phone and my service and they're holding me hostage.

Safelink should not be relied on to work all the time. I have Safelink and they will drop you every now and then. Now they are trying to say that I owe some kind of old bill on my phone or service that I get for free. I thought that this service was free for poor people like me, I guess not. I know now that Safelink and Tracfone are owned by Verizon. Verizon either needs to stop acting like they are helping people out or do something about all the problems that are going on at Safelink. I bet you don't see a paying Verizon customer having all of these problems. BAD REVIEW for all of these companies.

I was with Safelink for a few years and had no problems. I was assigned a nice, easy to remember number. But when this program discontinued, I had no choice but to switch to Spectrum who assigned me a new number that is difficult to remember. I still don’t understand why this happens. And when I wanted to change Spectrum number, I am told that it is auto generated. In other words, I could get a similar number so what's the point. I miss Safelink and I wish I could have my cellular service with them again. Good luck with that with the current administration.

Total of 7 hours of wrong information, wrong transfers, and disconnects having to call back multiple times and having to go through everything over and over again and again. A few time there was extreme noise in background, rudeness. The most difficult was impatience and being rushed. I'm disabled and have trouble with getting the cover off and dealing with small SIM cards. I was frustrated to tears. I know what to reasonably expect from customer service as I worked in customer service. Most people have had bad experiences with other companies' customer service, but this was on another level. I have never experienced such poor service as Safelink. They definitely need training.

I applied online and also applied at one of their tent locations in the past. Online was impossible never dealt with them this way in the past. They have changed it use to be easier. Their customer service told me I have to contact Lifeline myself. I never had to do this before. I contacted Lifeline myself and lifeline informed me I was approved. They were waiting for Safelink to respond. So I contacted Safelink again. I told safelink lifeline has approved me waiting on safelink. Safelink put me on hold and then came back saying I have to call lifeline and get approved. My account was waiting on Lifeline's approval.

For over a month I've been calling Safelink every week because for whatever reason the service kept cutting off. I would get them to cut it back on and days later it would turn off again. This is the only free service that will give you as much as 10gb/month but it won't happen because safelink is terrible and unreliable. Despite of all the negative reviews I saw I still decided to give it a chance and I totally should've just listened. I'm with QLink now. QLink is way easier. I was able to do the app and get approved and activate my Esim in less than 15 min. Don't waste your time and energy with safelink.

If I could give this government service a zero, I would. So let me get this straight with you. They are taxing your income to provide this “great Safelink service” to your loved ones who are prob senior citizens. The thing is, they are taking your tax money and barely giving any WiFi or service to these people so that their phones can’t make outbound calls or receive any incoming calls. It is actually dangerous for your loved ones to have this service. I tried calling the “safe link customer service” which is an Indian call center, and they refused to help or even let me speak to a manager. This has really gotten out of hand. And yet you are expected and made to pay.

I give it one star because that's as low as it goes. Otherwise I'd give it minus 100. They've done nothing but waste my time. Not only completely incompetent but also rude. I've done literally everything on my end up to the point of actually sitting next to someone at their desk and doing it myself. Someone somewhere between TracFone and SafeLink has done something wrong with my activation and is exploiting the plausible deniability between the two of them and aren't owning up to it. I've actually had to file a complaint that got elevated to getting to the FTC.

Worst phone company in America, I transferred my number & then it worked for 5 days & when I called the robot wanted my phone number, it refused to put an operator on for many many times, many hours & buttons pressed, then, the foreigner said I need to call Lifeline, Lifeline said I am up to date & that SafeLink disconnected & closed my account, I called them back & went thru the hoops, they told me it would be 28 days before they can put my service back on, I told them to ** & went back to my original company, I was in & out in less than 10 minutes with my phone working on Lifeline for 1 year. SafeLink is 100% a scam & hopefully the government stops giving them money. They need to be shutdown before they destroy other folks lives.

Too dang funny! Their rating is actually a perfect one star! LMAO! And the SafeLink really does suck as bad as their reviews show! Need I say more? Don't get suckered! I'm going with someone else for sure!

Horrible company I have ever dealt with. Customer service is terrible I cannot for the life of me understand anything they say. Also, the first person I talked to hung up on me. He kept on trying to send me a code which I never received. That's when he hung up on me. So,. I had to call again. At least the next person I talked to got everything right. I was very upset. I just told her, "Do not talk to me." All I needed was more data. She also tried to send me a code but I didn't receive that code either. Geez.

Whenever I call about an issue I get a completely wrong answer and completely different answer than the last time i. I think they just fill the air with words long enough to say they talked with you and get you off the phone... Also service cuts out frequently in cell phone range and wifi calls.

When I signed up, I was told I could port my number and use the SIM in my own phone. I spent 1 hour on the phone with a representative who could barely understand what I was saying, and couldn't answer my questions. So, I gave up and ended the call. I tried back about a month later, and I literally spoke to 10 different representatives each of whom gave me different information. This totaled up to about 2 hours, my phone number still hadn't been ported. I called back the next day and the same issue. I was finally told, after an hour, that it was impossible to port my number and that I would need to purchase a new SIM or a new phone. Safelink is a total waste of time and I wouldn't bother with them unless you are desperate.