Safelink Wireless Reviews

Updated on 6/15/2023: Update on previous review: I called to get my phone activated MORE nonsense on the phone, phone works, but nobody can tell me how to get my phone number in fact I was told I need to call someone, but the phone obviously says I have no contacts on the phone. I have NEVER owned a cell phone so yes, I don't KNOW how to use it yet. I tried to get help from the customer service and they literally asked what number I was calling about. How would I KNOW what my cell phone number was if NOBODY gives me one?!?! Too be continued probably..... Either way, I want the whole world to know what a nightmare this gov. plan is.

First off I want to say to the CEO GEORGE WEISCHADLE. WHY CAN'T YOU BRING JOBS TO THE US AND STOP USING OTHER COUNTRIES. MY EXPERIENCE. Not good at all. I had Safelink for a long time and never got a straight answer. Got 2 broken phones. But calling his company you would get people who spoke no English or would sit on the phone and screw with you so bad. One night they thought they put us on hold but didn't so we muted our end. They were making a bet to see how many times they could make me repeat information over and over and laughing at how long we were on hold. Finally I said, "Hey stupid we have listened to every word you said." I was immediately hung up on. Still never got my situation fixed but by the looks of your website it doesn't look like you handle anything. You lazy ** money hungry **. So I gave up.

SafeLink wireless does things like turns your phone off for no reason. Then when you contact them, their "scheme" is to tell you that you need to add more minutes even though you're on a unlimited plan. Then you have no other choice but to buy extra minutes to get your phone working again. Scam.

How they collect information is very phishy, They directed me to at least seven people in which I had to give my credentials from my ACP benefits approval form. Having me call at least four separate phone numbers in order to answer THREE questions which should be transparent, AND displayed TO THE CONSUMER about their personal information/transactions. All seven of them had different answers as well as attitudes towards me, none of them gave me their real name. ALL of them asked for the authentication code either first, after social security/address/birthday, in between, or not at all. I didn't feel safe because of it, and after five hours I got my three questions answers.

For months I had used this carrier for my lifeline/acp benefits. Everything was great until one day they deactivated my phone. So I called their customer support. The associate said I was not enrolled with them. I ask "why not." He replied "I do not know" and that I need to reapply. This is where the twisted began. I reapplied and called them back. I was first told 7-10 business days to reactivate my benefits. I protested. They connected me to the lifeline dept. Then I was told 24-48hrs and they would put a PayGo plan in effect until the benefits became active. The plan would have 4.5gb data (=1gb data). 48+hrs went by still no acp/lifeline. I call back 12 times and all 12 times the associates said they initiated the benefits and nothing happened.

This review was SUPPOSED to be an update of a review I had already written. Quite a lengthy review with some potentially important information for some users. I will do my best to summarize. So due to circumstances beyond my control, I had to sign up for one of the free government provided cell phone services. It was awful. Never had service. So I switched to Safelink. Same thing. Lousy if non-existent service. It started off lousy and got continuously worse until completely non-existent. I couldn't tell you how many NON-English speaking customer service representatives I either spoke to or chatted with, but it was way too many before I was told that Safelink WAS using T-mobile's towers but have now switched to Verizon. Of course I HAD to ask if they ever thought of telling the customers about it BEFORE they did it? But what I have discovered is sort of CRAZY!!

Called a few times to request help for my internet access connectivity issues and some of them just made me waste my time telling me nonsense things like I had used all my data and I had told them that I had ACP connectivity which means: unlimited data, calls and text and they just kept repeating that I had used it all up when I knew myself the plan I had. So, I think they were negligent, and had no regards of my consumer's needs. They should do better than to inundate a customer to frustration and distress. Maybe if someone called them to ask help for access on the internet to pervert people and kids, they'd be gracious to do so. Don't waste your time folks!

I’ve bought 2 SIM cards after having no device going on 2 weeks now. They apparently switched companies requiring people to buy SIM cards for service. I’ve called customer service multiple times a day & they refuse to transfer me to a supervisor. My phone only works for apps/internet on Wi-Fi. Don’t even bother with this company. I’m so over it. If you require new SIM cards send people the SIM cards! I don’t have time or money to keep going to places to buy SIM cards to only find out after I buy them they aren’t compatible with the service!

I have been with Safelink for many yrs! Soon as Verizon takes over the poop hits the fan. My service was disconnected Sunday April.30. No advance warning that was going to happen. Finally talk to a Rep. Which stated I had to buy Verizon Sim ok no problem. Which I felt like Verizon should have sent its customers new compatible Sims or phones. But that's too much like right. Fast forward the Sim card does not work in my Tracfone I'm assuming because the phone is locked or Verizon just don't give a crap.

Have had my phone with Safelink for less than 3 months. All of the sudden it quit working. Can't make/receive calls, can't text, nothing. The only thing I can do is if I am somewhere with wifi then I can access the internet. Called safelink and was told they would mail me a new sim card, got disconnected, called back and was told I need to buy a new Sim card. They told me that Walmart and Dollar General sold them, so I called both places. Neither place does (big surprise). Called back and got an attitude and was told to try QVC or order from Tracfone. I guess I'm just out a phone.

Have been unable to access new Verizon sim card with Safelink Wireless for two weeks since they deactivated my old phone number. Unable to deal with inadequate, frustrating customer service. I am left without any service, Left without any help. Despite calling daily, multiple times. I mostly get hung up on.

I have been without cell service on and off now for over two weeks. The customer service was atrocious and I am not exaggerating. I have been hung up on 6 times. I called last month because they sent me a flyer saying my service needed to be upgraded to the 5g network. After calling them my phone service stopped working and I called them to find out why. After being put on hold and disconnected by various agents whose understanding of the English language was questionable most of the time, I was finally able to use my phone again but only for a short while then it was back to no service again and phone call after phone call where I was told I needed to buy more time.

Called customer service almost every day for 3 months and every time I would call it was the same script read to me every time. It was predictable that my service problem wouldn't be solved. I'd get transferred to one dept after another. I was told many times that I would get a call back in an hour and never got one. I was also basically called a liar and was told I had already received my service and that it was working fine and argued with this woman about it. After months of ** service I find out there is a lawsuit against this company for false advertising and catfishing customers for personal information. If you're having service problems with this company I strongly suggest switching to a different carrier. I switched to a different carrier and haven't had one problem with my service so far. Don't fall for their empty promises.

I have been without service, total blackout on my phone for 3 days. The customer service give me different answers why. None gets my phone working. My phone is still not working. I have to call customer service again.

I have spent 2 days, at about 4 hours each day, trying to transfer my service from my TracFone to my iPhone, while keeping the iPhone number instead of the TracFone number. I have spoken to 6 different agents, some on the chat, some on the phone, as well as T-Mobile agents. The T-Mobile experts were very clear about what needed to happen but the Safelink folks all seem to have different ideas and have difficulty processing the request. I am now left with no cell phone service and Safelink agents telling me to buy a new SIM card, so I did, now another 2 agents later, I am still waiting for the process to be completed and service to be available to me. I am a disabled older woman who is now without a phone.

I’ve worked as a customer service agent for years and let me tell you, these people have terrible customer service. Concentrix (the company that hires all of these agents) really needs to do better. For them to be such a big company with THOUSANDS of representatives working for them all over the world really need to get on their trainers and management! I know this for a fact because I recently worked for them!

You seriously need to address your customer service, I was on the phone from 9:00 am until 4:30 pm. Off and on, and with each person that I spoke with nothing was done. One named Princess, she disconnected, in other words, hung up on me, and the next was Mary who transferred me to another department, that again hung up on me. Then I spoke with a Clifford who guaranteed me he would take care of the problem, he guaranteed me he would call me back after 30 minutes with the problem fixed; well guess what? Nothing happened. Your people are incompetent, ignorant, and liars. You don't ever promise a customer to do something and then don't fulfill that promise, or do what you promised to do. Your training is lacking, and that is proven in how your people handle problems.

Safelink has the worst customer service I have ever experienced. They have stolen my phone number, won't give it back, yet provide no call or text service. I spent 5 hours with different incompetent reps, yet still no service. Don't use them. Don't give them any personal information. This appears to be a phishing scam. I complained to the FCC. And plan to file a Medicaid fraud complaint as well. Just don't, is all I can advise. It's not free, if it doesn't function.

Shady business. If you value your time, stay away from this company. I was referred to them via LifeLine. They continually disconnected my phone service. To resolve any issue be prepare to spend your whole weekend to restore service. They never provide the full service you qualified (LifeLine and ACP). Everyone in CS, is a manager or supervisor and they hang-up when they can't resolve the issues.

First of all I have had a phone with Safelink for about a year and it has been complete **. I was in the free lifeline program. I would only receive 2 weeks of service a month because the funds had to be added to my account manually from the government. The only good thing about them was when they sent me my first phone it wasn't out of date so I was able to stay with new features. Then my phone started to have technical issues I was under the warranty with my phone so they sent me a new phone that was better than the old one then they must have messed up in that department because they sent me an extra phone with it.

I signed up with them and was approved pretty fast. I received a phone but the sound didn't work so they sent me a replacement phone. I got the replacement phone and took my sim card from the none working phone and put it in the replacement phone. Sometime later they disconnected my service. I called and they stated that I was supposed to have taken the new sim card sent with the replacement phone and put it in the new phone to activate it. Problem is that they didn't send me a sim card with the replacement phone. I was told buy a new track phone card and call them to have activated. I did just that. Track phone called me and said that they couldn't find my phone number to activate the card. So therefore I needed to purchase a plan from them to continue getting Safelink. So through!!! I canceled my service and moved on.

Several calls and days, but nothing fixed for months. Everything needs to be done over the phone. And with needing cellular service, that is an ignorant requirement. There are no pay phones or complimentary phones around me. All those calls, emails, hours, and being passed between every department, all wasted effort & time. I have absolutely nothing good to say about this company. They are supposed to be working with the government. But, everything is wrong and your fault. Call this number. Back & forth. It's pathetic for any service to treat their customer like this.

Poor signals (poor coverage). Service disruption is frequent with many unexplained outage. Very frustrating and ineffective customer service. Long wait on the phone for a customer service representative. And when or if the customer finally reach one, the communication with the representative would lead to nowhere and only a waste of time.

I have had Safelink Wireless for a while but the customer service has gotten worse over the years. When it was time to apply for the ACP, even though I qualify for the program, I tried several times to have Safelink apply the ACP benefits and was denied saying that I didn't qualify even when the Lifeline reps and ACP reps said that I qualified. Have been going back and forth with this company to get my services straightened out and still nothing with the ACP addition. I have had auto refills on my plan with minutes and data for years but all of a sudden I woke up one morning to have my phone disconnected with no way of making or receiving calls or text messages.

Applied for and approved for ACP program on 10/25/22. Never received phone, and called repeatedly to resolve issue. They won't answer any of my questions, and have hung up on me repeatedly after transferring my calls to an eventual hang up or dial tone.

350 minutes of talk time vs 1000 minutes for the competition for LifeLine services.. And while I had them my data completely stopped working 9 times in a week.. I had to call each time and sit on the phone for over an hour each time to get it resolved due to 'an issue' or mistake on their end each time.. I had their service for a month, had to 'retop' my minutes and data twice to the tune of $25 (and I never leave the house\wi-fi and make very few phone calls in a month), and then missed important doctor and business calls and lost a job because of it.. Go somewhere else if you get lifeline service...

When your service is working it's great, no dropped calls or problems. However you pay dearly as out of the blue you have a disconnected phone, a changed phone number whereby your phone is working under the number you know however on their end has a completely different number so no calls are documented so then you're completely canceled and have to re-apply. I've been disconnected 9 times today. Been on since 9 am. It's after 3 pm now, this has really helped me financially. Its all adds up, but I'm done with Safelink, it's gotten worse after merging with Verizon. Now you are not able to speak with a manager. Customer service with the government plans appears to be nonexistent. I notice bad reviews on other lifeline providers. I don't know the answer other than choosing a low-cost plan on my own.

They should change name from lifeline to d.o.a (dead on arrival.) have been trying to activate phone for a month. Had to cancel all cancer treatments because I can't receive phone calls. The only thing customer services does is hamstring you along like no problem will fix. FCC takes forever to open up a case that's another month.

My phone service stopped working. It may be an eligibility issue where I need to provide new information. But they gave no warning; just shut off my service. When I would call in to support the automated system couldn't find my phone number; I have to spend 10 minutes each time trying to bypass it. After bypassing it the support people couldn't find my phone number/account either.

I had SafeLink for about 2 yrs and after they change from T-Mobile to Verizon the sim card they sent me never worked on any of my phones. Wasted my time calling for nothing. The last time I had called they told me I can request a new sim card replacement since the one received never worked, but customer service refused to help me so I had to cancel service. Michelle and Rea was the last 2 I spoke. Stay away. They also are rude.