Safelink Wireless

Safelink Wireless Reviews

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Overall Rating2.1 out of 5
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Safelink Wireless Reviews

ConsumerAffairs has collected 875 reviews and 939 ratings.

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Page 2 Reviews 10 - 40
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Customer ServiceStaff

Reviewed June 14, 2023

Updated on 6/15/2023: Update on previous review: I called to get my phone activated MORE nonsense on the phone, phone works, but nobody can tell me how to get my phone number in fact I was told I need to call someone, but the phone obviously says I have no contacts on the phone. I have NEVER owned a cell phone so yes, I don't KNOW how to use it yet. I tried to get help from the customer service and they literally asked what number I was calling about. How would I KNOW what my cell phone number was if NOBODY gives me one?!?! Too be continued probably..... Either way, I want the whole world to know what a nightmare this gov. plan is.

Original review: I spent hours on hold waiting to speak with a representative who barely spoke English. (There is an option that allows you to leave a name and number to hold your place in the call waiting list but they NEVER called back.) After explaining how the plan works, I was told I was approved and given an "ID/VERIFICATION CODE" and was told I can go to ANY cellphone provider, show them this code and pick up my "FREE" phone. I spent the next week locating 6 different cell phone providers. Including Target & Walmart and NOBODY had a clue what I was talking about, some even thought I was trying to pull a prank, do you have any idea how humiliating it is trying to talk someone one into giving me a FREE phone based on nothing but a code number?

I have have wasted time, and gas running around trying to find a way to get my phone. Yesterday, I received an email from them telling me I have 30 DAYS to activate my phone or I will have to reapply. I called them again and "spoke with a manager." I was given 2 different phone numbers. One was CENTURYLINK and the other was for Q-LINK and they assured me either provider could help me. Both told me they do NOT handle any type of government phone plans. So HOW DO I GET MY FREE PHONE?!?! The whole thing sounds like a HOAX.

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Customer ServiceStaff

Reviewed June 13, 2023

First off I want to say to the CEO GEORGE WEISCHADLE. WHY CAN'T YOU BRING JOBS TO THE US AND STOP USING OTHER COUNTRIES. MY EXPERIENCE. Not good at all. I had Safelink for a long time and never got a straight answer. Got 2 broken phones. But calling his company you would get people who spoke no English or would sit on the phone and screw with you so bad. One night they thought they put us on hold but didn't so we muted our end. They were making a bet to see how many times they could make me repeat information over and over and laughing at how long we were on hold. Finally I said, "Hey stupid we have listened to every word you said." I was immediately hung up on. Still never got my situation fixed but by the looks of your website it doesn't look like you handle anything. You lazy ** money hungry **. So I gave up.

Well let's fast forward to two months ago. I was taken out of a very violent domestic situation to where I was hospitalized for 5 days. When I woke up I woke up to nothing. I was moved to DV shelter to shelter. He made bail. I was put in a very isolated town. Well him and some girl used a old ID and signed me up on a new plan. Screwed my account all up. I called, keep getting hung up on to the point I had my DV advocate and head of the shelter sit in on 17 phone calls. 17. They cut my phone off. I told them what happened. Not a give a ** in the world. I was in the woods with no phone. Now scared out of my mind being hung up on and laughing at in front of state workers one police officer. No one could believe it. I begged and begged. I faxed everything and verified with the national verifier, got their names. They said point blank they were lying making me do things I already did.

This whole time again I'm on the run for my life. These people over in that country don't give a ** about us here. They treat us bad, speak to us bad and you're ok with that. Who are you? Who raised you? And what part of a CEO GEORGE are you? Where are you? You went to Penn State. You should be ashamed of yourself. You're disgusting to give other countries work when we need it here and we would at least speak to each other right and with respect and the Biggest one of all George we won't have to talk to (Carl) who can't say anything other than that. Do yourself a favor go to work and be a ceo because you suck and so does your company.

As of now folks George Weischadle condones domestic violence so let's boycott his company. Everyone switch then mr money bags let's see how people treat you knowing you don't care if a woman gets killed and either do your non American employees. You need to get your company in check. Boycott this joke of a company people. George weischadle lives in California. Let's find him anyone gets his number or email let's start talking to him about his ** company.

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Customer Service

Reviewed June 8, 2023

SafeLink wireless does things like turns your phone off for no reason. Then when you contact them, their "scheme" is to tell you that you need to add more minutes even though you're on a unlimited plan. Then you have no other choice but to buy extra minutes to get your phone working again. Scam.

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Customer ServicePunctuality & Speed

Reviewed June 4, 2023

How they collect information is very phishy, They directed me to at least seven people in which I had to give my credentials from my ACP benefits approval form. Having me call at least four separate phone numbers in order to answer THREE questions which should be transparent, AND displayed TO THE CONSUMER about their personal information/transactions. All seven of them had different answers as well as attitudes towards me, none of them gave me their real name. ALL of them asked for the authentication code either first, after social security/address/birthday, in between, or not at all. I didn't feel safe because of it, and after five hours I got my three questions answers.

I have been through Verizon and StraightTalk for nearly a decade and longer; have paid bills on time, every time give or take or shortly thereafter. (mostly prepaid) But today prompted me to switch. I never had issues like this with Blackfoot Communications perceiving it VERY difficult to retrieve MY information from the approval application THEY specialize in. This doesn't even mention the dropped call which I screenshotted the error that displayed LTE calls were turned off by TFW on my account, straight talk. when you research it on Google, mostly the straighttalk and verizon associations are blaming cellular towers near you or your phone... NEVER had that issue but HAVE experience very low bars constantly. I was directed to three separate companies as well, it just didn't sit well with me.

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Customer ServiceStaff

Reviewed June 1, 2023

For months I had used this carrier for my lifeline/acp benefits. Everything was great until one day they deactivated my phone. So I called their customer support. The associate said I was not enrolled with them. I ask "why not." He replied "I do not know" and that I need to reapply. This is where the twisted began. I reapplied and called them back. I was first told 7-10 business days to reactivate my benefits. I protested. They connected me to the lifeline dept. Then I was told 24-48hrs and they would put a PayGo plan in effect until the benefits became active. The plan would have 4.5gb data (=1gb data). 48+hrs went by still no acp/lifeline. I call back 12 times and all 12 times the associates said they initiated the benefits and nothing happened.

So I venture to Walmart and I purchase a Straight Talk unlimited plan, the $45 silver one (since my phone was originally a straight talk phone) but for some unknown reason. The plan could not be added to the phone so back to calling customer service I go. The associate tells me that he has to migrate the unlimited $45 straight talk pin into a TracFone pin and instead of an unlimited plan it would be 8gb of data... "Why?" "Cause your carrier is tracfone".. "Since when?"... "I don't know"... "Ok whatever.."

So then I attempt to add my now 8gb tracfone plan out to the "reserve" on my account and as expected..fail. So I call customer service again and this time I am told that my acp/lifeline cannot be added to my phone because they feel I need a different phone and mailed it. Ok then I figured I should have no problem getting my original $45 unlimited plan back on my phone then... Wrong.. Instead I have to settle for the 8gb tracfone that after a long battle gets added to my phone at only 3gb data. Summary!... This company is full of lies.

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Customer ServiceInstallation & SetupPunctuality & SpeedStaff

Reviewed May 28, 2023

This review was SUPPOSED to be an update of a review I had already written. Quite a lengthy review with some potentially important information for some users. I will do my best to summarize. So due to circumstances beyond my control, I had to sign up for one of the free government provided cell phone services. It was awful. Never had service. So I switched to Safelink. Same thing. Lousy if non-existent service. It started off lousy and got continuously worse until completely non-existent. I couldn't tell you how many NON-English speaking customer service representatives I either spoke to or chatted with, but it was way too many before I was told that Safelink WAS using T-mobile's towers but have now switched to Verizon. Of course I HAD to ask if they ever thought of telling the customers about it BEFORE they did it? But what I have discovered is sort of CRAZY!!

Safelink Wireless is one of the many wireless service providers somehow contracted by the United States Government to provide free telephones and services to individuals/families that otherwise could not afford to buy and pay it for themselves. If you receive any type of government assistance you automatically qualify. BUT the customer service representatives are all from another country!! What happened to keeping the jobs here? As I stated earlier, I had/have spoken to many representatives. And all of their names and accents were indicative of a country containing a LOT OF SAND and HOT TEMPERATURES!

So I waited for them to send me a new Verizon compatible sim card. When it arrived I followed all of the installation and activation directions and....NOTHING! Many many more calls and chats later I was told that everything was set up and should be good to go. But that it could take up to 6 hours for the system to refresh. So if after that amount of time I still hadn't gotten service....call back. It was late I went to bed. Next day...still nothing. At the 26 hour mark I was doing something else with my phone when a whole bunch of text messages started coming through. I had service. LOUSY SERVICE but service. For about a week. Then I lost data services, and have since lost my cell service AGAIN. I AM NOT GOING THROUGH THAT AGAIN!! They have wasted entirely too much of my time already.

There is something VERY SHADY going on with them. The city that I live in is crawling with cell towers. The top 3 being T-mobile, AT&T and Verizon. They all hold the 98%-100% coverage titles in this area. Safelink was using T-mobile and I got nothing. Now they are using Verizon and I've got nothing. So what??? Are they just collecting the money from the government and keeping it? They are certainly not providing phone service of any kind.

I cannot have this nonsense! I'm not happy about being in this particular situation right now but my husband is dying. He has been dealt the usual rejection for disability and going through the motions. At this rate I'll receive the check in time to pay for his funeral. I haven't been well and also my hours at work were cut by far more than half. Obviously there could be a emergency at ANY time. I use public transportation to get anywhere and everywhere. And I have been trying to get another job! I have dozens of resumes out there right now with a contact # that does NOT work. NUTS RIGHT!? So...at a really horrible time in my life when I am trying to decide if I should eat this week or have electricity. These dirtbags are playing games with the phone service. As IF I don't have enough crap to deal with!

As a matter of fact it's a situation JUST LIKE this that started the whole thing. I was a Verizon account holder. I was entitled and signed up for and approved for a $50.00 monthly discount through the government cellular assistance program. Yet I never received any of it. 3 months later my bill was $183.00 with them owing ME $150.00. They shut my phone off and continued to bill me for services! Sitting back collecting money from the government and not passing it on to the intended recipient is pretty fowl! But it seems to be the popular thing to do!

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Customer Service

Reviewed May 26, 2023

Called a few times to request help for my internet access connectivity issues and some of them just made me waste my time telling me nonsense things like I had used all my data and I had told them that I had ACP connectivity which means: unlimited data, calls and text and they just kept repeating that I had used it all up when I knew myself the plan I had. So, I think they were negligent, and had no regards of my consumer's needs. They should do better than to inundate a customer to frustration and distress. Maybe if someone called them to ask help for access on the internet to pervert people and kids, they'd be gracious to do so. Don't waste your time folks!

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Customer Service

Reviewed May 9, 2023

I’ve bought 2 SIM cards after having no device going on 2 weeks now. They apparently switched companies requiring people to buy SIM cards for service. I’ve called customer service multiple times a day & they refuse to transfer me to a supervisor. My phone only works for apps/internet on Wi-Fi. Don’t even bother with this company. I’m so over it. If you require new SIM cards send people the SIM cards! I don’t have time or money to keep going to places to buy SIM cards to only find out after I buy them they aren’t compatible with the service!

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Customer Service

Reviewed May 5, 2023

I have been with Safelink for many yrs! Soon as Verizon takes over the poop hits the fan. My service was disconnected Sunday April.30. No advance warning that was going to happen. Finally talk to a Rep. Which stated I had to buy Verizon Sim ok no problem. Which I felt like Verizon should have sent its customers new compatible Sims or phones. But that's too much like right. Fast forward the Sim card does not work in my Tracfone I'm assuming because the phone is locked or Verizon just don't give a crap.

I was on the phone with them for over 4 Mrs still no service, and another thing I don't have a problem with anyone or race. But I can't understand a lot of the heavy accents that answer the phones. Verizon bought safelink but don't care about the little people but care about the government money it will receive for ACP and lifeline. That's if they don't get sued from consumers who have no service as I currently do not have. Now I have to find service somewhere cause I have telehealth appointments by phone and there is no service to text me.

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Customer Service

Reviewed May 1, 2023

Have had my phone with Safelink for less than 3 months. All of the sudden it quit working. Can't make/receive calls, can't text, nothing. The only thing I can do is if I am somewhere with wifi then I can access the internet. Called safelink and was told they would mail me a new sim card, got disconnected, called back and was told I need to buy a new Sim card. They told me that Walmart and Dollar General sold them, so I called both places. Neither place does (big surprise). Called back and got an attitude and was told to try QVC or order from Tracfone. I guess I'm just out a phone.

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Reviewed April 6, 2023

Have been unable to access new Verizon sim card with Safelink Wireless for two weeks since they deactivated my old phone number. Unable to deal with inadequate, frustrating customer service. I am left without any service, Left without any help. Despite calling daily, multiple times. I mostly get hung up on.

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Reviewed March 22, 2023

I have been without cell service on and off now for over two weeks. The customer service was atrocious and I am not exaggerating. I have been hung up on 6 times. I called last month because they sent me a flyer saying my service needed to be upgraded to the 5g network. After calling them my phone service stopped working and I called them to find out why. After being put on hold and disconnected by various agents whose understanding of the English language was questionable most of the time, I was finally able to use my phone again but only for a short while then it was back to no service again and phone call after phone call where I was told I needed to buy more time.

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Reviewed March 18, 2023

Called customer service almost every day for 3 months and every time I would call it was the same script read to me every time. It was predictable that my service problem wouldn't be solved. I'd get transferred to one dept after another. I was told many times that I would get a call back in an hour and never got one. I was also basically called a liar and was told I had already received my service and that it was working fine and argued with this woman about it. After months of ** service I find out there is a lawsuit against this company for false advertising and catfishing customers for personal information. If you're having service problems with this company I strongly suggest switching to a different carrier. I switched to a different carrier and haven't had one problem with my service so far. Don't fall for their empty promises.

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Reviewed March 2, 2023

I have been without service, total blackout on my phone for 3 days. The customer service give me different answers why. None gets my phone working. My phone is still not working. I have to call customer service again.

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Reviewed Feb. 17, 2023

I have spent 2 days, at about 4 hours each day, trying to transfer my service from my TracFone to my iPhone, while keeping the iPhone number instead of the TracFone number. I have spoken to 6 different agents, some on the chat, some on the phone, as well as T-Mobile agents. The T-Mobile experts were very clear about what needed to happen but the Safelink folks all seem to have different ideas and have difficulty processing the request. I am now left with no cell phone service and Safelink agents telling me to buy a new SIM card, so I did, now another 2 agents later, I am still waiting for the process to be completed and service to be available to me. I am a disabled older woman who is now without a phone.

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Reviewed Feb. 13, 2023

I’ve worked as a customer service agent for years and let me tell you, these people have terrible customer service. Concentrix (the company that hires all of these agents) really needs to do better. For them to be such a big company with THOUSANDS of representatives working for them all over the world really need to get on their trainers and management! I know this for a fact because I recently worked for them!

The agents will hang up on you, they make too many unnecessary mistakes, they’re rude, will hang up on you or either commit what we call “call avoidance”, this is usually why wait times are too long. It’s overall bad businesses but I honestly can’t be surprised because as stated, I’ve worked for the company before and was a manager. The supervisors/managers there don’t even care so how could you expect the call reps to care about the customer service they provide? Now, moving on to the product itself… the phones are usually ALWAYS refurbished and come with major issues. You’re better off purchasing the same exact device they send you at the Dollar General, Family Dollar or Walmart BRAND NEW! Less stress!

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Reviewed Feb. 5, 2023

You seriously need to address your customer service, I was on the phone from 9:00 am until 4:30 pm. Off and on, and with each person that I spoke with nothing was done. One named Princess, she disconnected, in other words, hung up on me, and the next was Mary who transferred me to another department, that again hung up on me. Then I spoke with a Clifford who guaranteed me he would take care of the problem, he guaranteed me he would call me back after 30 minutes with the problem fixed; well guess what? Nothing happened. Your people are incompetent, ignorant, and liars. You don't ever promise a customer to do something and then don't fulfill that promise, or do what you promised to do. Your training is lacking, and that is proven in how your people handle problems.

There was only one person that finally happened the problem, this should have been taken care of with one phone, not 10 calls made to several people. That did nothing. One person who was supposed to be a supervisor, I feel sorry for this people, I understand what they act the way they do. I decided to try one more time, and then I fit the jackpot! I talked with a person at reference # **, who said he would correct the problem, and he actually did. Thank god for him, I could not understand what he said was his name, but he delivered what he promised.

I spent all day on the phone trying to correct why my phone was off, and finally, I got it back on, thanks to **. Train your people better, and how to handle problematic situations, I was so disgusted and tired, I really wanted to say forget it, but I need my phone, and I knew that I qualified for the acp programs. Get people who can address problems, don't have them waiting all day, and act more quickly to correct the problem.

Udanza P.

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Reviewed Jan. 24, 2023

Safelink has the worst customer service I have ever experienced. They have stolen my phone number, won't give it back, yet provide no call or text service. I spent 5 hours with different incompetent reps, yet still no service. Don't use them. Don't give them any personal information. This appears to be a phishing scam. I complained to the FCC. And plan to file a Medicaid fraud complaint as well. Just don't, is all I can advise. It's not free, if it doesn't function.

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Reviewed Jan. 3, 2023

Shady business. If you value your time, stay away from this company. I was referred to them via LifeLine. They continually disconnected my phone service. To resolve any issue be prepare to spend your whole weekend to restore service. They never provide the full service you qualified (LifeLine and ACP). Everyone in CS, is a manager or supervisor and they hang-up when they can't resolve the issues.

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Reviewed Dec. 24, 2022

First of all I have had a phone with Safelink for about a year and it has been complete **. I was in the free lifeline program. I would only receive 2 weeks of service a month because the funds had to be added to my account manually from the government. The only good thing about them was when they sent me my first phone it wasn't out of date so I was able to stay with new features. Then my phone started to have technical issues I was under the warranty with my phone so they sent me a new phone that was better than the old one then they must have messed up in that department because they sent me an extra phone with it.

Well the day I went to activate the phone come to find out I was no longer active in the program so I had 2 new phones but no service. Their customer service for the lifeline department is the worst. They don't want to hear anything you have to say if it's not on there computer they're not trying to do a thing about it. They will hang up on you and have you calling back at least 30 times until you make them take a call back number and even then you will still have to call customer service and start the conversation over for the hundredth time. I hate their customer service with a passion and their service is mediocre just because it's a government program doesn't mean it has to be so full of **

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Reviewed Dec. 18, 2022

I signed up with them and was approved pretty fast. I received a phone but the sound didn't work so they sent me a replacement phone. I got the replacement phone and took my sim card from the none working phone and put it in the replacement phone. Sometime later they disconnected my service. I called and they stated that I was supposed to have taken the new sim card sent with the replacement phone and put it in the new phone to activate it. Problem is that they didn't send me a sim card with the replacement phone. I was told buy a new track phone card and call them to have activated. I did just that. Track phone called me and said that they couldn't find my phone number to activate the card. So therefore I needed to purchase a plan from them to continue getting Safelink. So through!!! I canceled my service and moved on.

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Reviewed Dec. 16, 2022

Several calls and days, but nothing fixed for months. Everything needs to be done over the phone. And with needing cellular service, that is an ignorant requirement. There are no pay phones or complimentary phones around me. All those calls, emails, hours, and being passed between every department, all wasted effort & time. I have absolutely nothing good to say about this company. They are supposed to be working with the government. But, everything is wrong and your fault. Call this number. Back & forth. It's pathetic for any service to treat their customer like this.

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Reviewed Dec. 6, 2022

Poor signals (poor coverage). Service disruption is frequent with many unexplained outage. Very frustrating and ineffective customer service. Long wait on the phone for a customer service representative. And when or if the customer finally reach one, the communication with the representative would lead to nowhere and only a waste of time.

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Reviewed Dec. 3, 2022

I have had Safelink Wireless for a while but the customer service has gotten worse over the years. When it was time to apply for the ACP, even though I qualify for the program, I tried several times to have Safelink apply the ACP benefits and was denied saying that I didn't qualify even when the Lifeline reps and ACP reps said that I qualified. Have been going back and forth with this company to get my services straightened out and still nothing with the ACP addition. I have had auto refills on my plan with minutes and data for years but all of a sudden I woke up one morning to have my phone disconnected with no way of making or receiving calls or text messages.

Called the company several times to speak to a customer service to resolve issue. I was told that my phone would be up and running again to turn the phone off then on, and to no avail that issue was not resolved. I had to call back 6 times and sometimes I would get a rep, that person would try to transfer me to another Dept only to get disconnected on the call several times. I would call back in and the phone would automatically disconnect whenever I tried to press one of the options to get to Tech Support or Customer Service.

It was not until the 7th call that I actually got another rep to assist. I advised her that I am totally frustrated with this process and my service has been affected with noone able to explain to me why and how this happened. This is a huge disappointment because I have had Safelink for years, but I am not sure if they have merged with another company because when you call in it will say thanks for calling in to have a Straight Talk experience and then also have Tracfone in its auto messaging but then when you speak with a rep that person says thanks for calling Safelink Wireless.

I am just confused all the way around and very frustrated with the level of service that I have had to experience. I used to be able to call in and have my issues resolved under 5 minutes when talking to Customer Service, now it takes several call-ins to rectify any situation and you have to be persistent and be an advocate for yourself to get anything done on these calls. The Management team needs to really do some upgrades in Customer Service training and create better self-service options to be more efficient. If you have call-backs as an option then it should put your number in queue and actually get a call back -- not disconnect your call. I am really considering moving to another Wireless company at this point!

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Reviewed Nov. 14, 2022

Applied for and approved for ACP program on 10/25/22. Never received phone, and called repeatedly to resolve issue. They won't answer any of my questions, and have hung up on me repeatedly after transferring my calls to an eventual hang up or dial tone.

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Customer Service

Reviewed Oct. 12, 2022

350 minutes of talk time vs 1000 minutes for the competition for LifeLine services.. And while I had them my data completely stopped working 9 times in a week.. I had to call each time and sit on the phone for over an hour each time to get it resolved due to 'an issue' or mistake on their end each time.. I had their service for a month, had to 'retop' my minutes and data twice to the tune of $25 (and I never leave the house\wi-fi and make very few phone calls in a month), and then missed important doctor and business calls and lost a job because of it.. Go somewhere else if you get lifeline service...

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Customer Service

Reviewed Oct. 3, 2022

When your service is working it's great, no dropped calls or problems. However you pay dearly as out of the blue you have a disconnected phone, a changed phone number whereby your phone is working under the number you know however on their end has a completely different number so no calls are documented so then you're completely canceled and have to re-apply. I've been disconnected 9 times today. Been on since 9 am. It's after 3 pm now, this has really helped me financially. Its all adds up, but I'm done with Safelink, it's gotten worse after merging with Verizon. Now you are not able to speak with a manager. Customer service with the government plans appears to be nonexistent. I notice bad reviews on other lifeline providers. I don't know the answer other than choosing a low-cost plan on my own.

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Customer Service

Reviewed Sept. 14, 2022

They should change name from lifeline to d.o.a (dead on arrival.) have been trying to activate phone for a month. Had to cancel all cancer treatments because I can't receive phone calls. The only thing customer services does is hamstring you along like no problem will fix. FCC takes forever to open up a case that's another month.

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Customer ServiceStaff

Reviewed Sept. 10, 2022

My phone service stopped working. It may be an eligibility issue where I need to provide new information. But they gave no warning; just shut off my service. When I would call in to support the automated system couldn't find my phone number; I have to spend 10 minutes each time trying to bypass it. After bypassing it the support people couldn't find my phone number/account either.

First they would transfer me to the enrollment department and the connection would hang up. Then they said "call this number and it will put you through an automated system to fix the issue". I call the number and it goes dead right away. Then one of them was straight up trolling me. They would make me repeat long numbers 5x in a row, with the excuse that their system keeps erasing it. One told me my phone wasn't compatible with 4g (a lie); they would say they're sending an authentication email which I would never get.

I tell them there's something wrong with their system because for months they've never been able to send me an auth email to gmail (I confirmed the correct email and I get other emails from them). I said they need to pass this on to their IT department since there's clearly major problems with their system (erasing info, not finding my number, not sending auth emails). They completely ignore it and repeat some irrelevant information.

They avoid/ignore most of my questions & concerns, and simply repeat unrelated & irrelevant information. I also have a verification pin. The person lied and said they need more than that. They asked for the "most frequently dialed number in the past month". An absurd request. There's no way to sort call history by "most frequently dialed".

They told me ridiculous things like "restart your PC/phone to get your email working then call us back." Told me there's no supervisor to speak to. These people kept me on the phone for more than 2 hours and my phone still isn't working. I now have to try to switch to another lifeline provider since these people are straight up trolling me. These people should not be getting Gov money.

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Customer Service

Reviewed July 31, 2022

I had SafeLink for about 2 yrs and after they change from T-Mobile to Verizon the sim card they sent me never worked on any of my phones. Wasted my time calling for nothing. The last time I had called they told me I can request a new sim card replacement since the one received never worked, but customer service refused to help me so I had to cancel service. Michelle and Rea was the last 2 I spoke. Stay away. They also are rude.

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Safelink Wireless Company Information

Company Name:
Safelink Wireless
Website:
www.safelinkwireless.com