Safelink Wireless Reviews

I spent FIVE HOURS a DAY for 7 days attempting to transfer my service from ** to SafeLink. Their system and their consistent responses from “live” representatives nearly stroked me out! First of all, they sent me an Android phone. I have a MacBook, an iPad, and have been using iOS tech for a dozen years or more. At nearly 70 years old I am embarrassed to say that I felt like I was dropped into a place where Swahili is the language.

If you're looking for the worst customer service experience, Safelink delivers. Expect to spend at least 30 minutes just waiting for a representative to "pull up a tool," only to wait another 30 minutes for them to access yet another "tool." The inefficiency is beyond frustrating, and getting a simple issue resolved feels impossible. The lack of urgency, poor communication, and painfully slow service make dealing with Safelink a nightmare. If you value your time and sanity, look elsewhere for better service. 🚨👎

Horrible company!!!! I had been with them with many years but now they are no good. Technical support is the worst! They do not know what they are doing. Am going to switch to any other company but this. They kept my phone number after i lost my phone supposedly sent me a sim with the same number it was a headache.

Worst company. Lies, sends my information to phone scammers. Do not use. Avoid. Their phones break, and reaching out is impossible. I spoke to supervisor Cheeny after talking to 5 representatives who hung up, put me on hold and or could barely speak clearly. While talking to the supervisor I suddenly realized, that she was an idiot, promptly canceled my service (after waiting two months without service for a sim card and broken phone). Do not use.

To Whomever I am talking to please help me! I need a replacement cellphone because the one I got from SafeLink is Defective. From day one I noticed something was wrong with the Audio and speaker, and gradually it got worse. Jawana at SafeLink said 2 different times that she was ordering me a replacement cellphone, and if I didn't receive it in 3 days to call back. I called Customer Service to see if my phone had been shipped to me. Safelink said I didn't qualify, but they couldn't tell me why.

These people working here at the CS have got to take stupidity test before they can work here cause everyone I talked to was so incompetent it’s unreal. I’ve never experienced such inept people like this. STAY AWAY.

If I could give Safelink a zero I would. This company has one of the most incompetent customer service & tech support departments I've literally ever dealt with. Don't waste your time. Just go with any other lifeline program.

Where do I begin. I have the company to be dishonest, uncaring and completely void of business ethics. They do not understand what they are doing and to make matters worse. They’re based in the Philippines, where I continue to maintain while they understand English, they don’t understand the context with the problems that they inflict on others and are absolutely unaccepting of their responsibilities and consistently blame you for their own problems. I strongly urge you not to go with this company and the saddest part of all is this is supposed to be for people who are entire need of communication and I can assure you, you will not get it from this company as I literally had to transfer my service away from them in order to fix a two minute problem that they caused causing my service to be down for over six days.

I have been using SafeLink for about 12 years. I've not had any problem since we had to call to transfer Sim to another phone. This could take a day or 2. Now, if you get a new phone you just swap your Sim around! I don't recall ever being asked to recertify every year. I have to recertify my health insurance every 6 months then at a year, but I've had no info or any changes since 2011 never have been asked about the phone. I get texts lately "Would you like to continue enjoying your extra benefits click here". I didn't know if it was spam, so I started reading and it may be that I should recertify? Problem is I've never had to and the phone service unlimited and unlimited data still work perfectly. Maybe they just use the info from my midpoint reporting. Says they may do it themselves if easy.

I've had to start the process over three times. I've been waiting for my phone since March. I've been listed on the California LifeLine administrators computer as being a customer or client rather of SafeLink wireless. They had the audacity of telling me it was my fault because I put in several applications when they are the ones who made me process them through them with their representatives.. Every time it's the same runaround. I get nowhere but a promise of it'll be there in 7 to 10 days which is happening a bunch of times. All I want is my phone and my service and they're holding me hostage.

Safelink should not be relied on to work all the time. I have Safelink and they will drop you every now and then. Now they are trying to say that I owe some kind of old bill on my phone or service that I get for free. I thought that this service was free for poor people like me, I guess not. I know now that Safelink and Tracfone are owned by Verizon. Verizon either needs to stop acting like they are helping people out or do something about all the problems that are going on at Safelink. I bet you don't see a paying Verizon customer having all of these problems. BAD REVIEW for all of these companies.

I was with Safelink for a few years and had no problems. I was assigned a nice, easy to remember number. But when this program discontinued, I had no choice but to switch to Spectrum who assigned me a new number that is difficult to remember. I still don’t understand why this happens. And when I wanted to change Spectrum number, I am told that it is auto generated. In other words, I could get a similar number so what's the point. I miss Safelink and I wish I could have my cellular service with them again. Good luck with that with the current administration.

Total of 7 hours of wrong information, wrong transfers, and disconnects having to call back multiple times and having to go through everything over and over again and again. A few time there was extreme noise in background, rudeness. The most difficult was impatience and being rushed. I'm disabled and have trouble with getting the cover off and dealing with small SIM cards. I was frustrated to tears. I know what to reasonably expect from customer service as I worked in customer service. Most people have had bad experiences with other companies' customer service, but this was on another level. I have never experienced such poor service as Safelink. They definitely need training.

I applied online and also applied at one of their tent locations in the past. Online was impossible never dealt with them this way in the past. They have changed it use to be easier. Their customer service told me I have to contact Lifeline myself. I never had to do this before. I contacted Lifeline myself and lifeline informed me I was approved. They were waiting for Safelink to respond. So I contacted Safelink again. I told safelink lifeline has approved me waiting on safelink. Safelink put me on hold and then came back saying I have to call lifeline and get approved. My account was waiting on Lifeline's approval.

For over a month I've been calling Safelink every week because for whatever reason the service kept cutting off. I would get them to cut it back on and days later it would turn off again. This is the only free service that will give you as much as 10gb/month but it won't happen because safelink is terrible and unreliable. Despite of all the negative reviews I saw I still decided to give it a chance and I totally should've just listened. I'm with QLink now. QLink is way easier. I was able to do the app and get approved and activate my Esim in less than 15 min. Don't waste your time and energy with safelink.

If I could give this government service a zero, I would. So let me get this straight with you. They are taxing your income to provide this “great Safelink service” to your loved ones who are prob senior citizens. The thing is, they are taking your tax money and barely giving any WiFi or service to these people so that their phones can’t make outbound calls or receive any incoming calls. It is actually dangerous for your loved ones to have this service. I tried calling the “safe link customer service” which is an Indian call center, and they refused to help or even let me speak to a manager. This has really gotten out of hand. And yet you are expected and made to pay.

I give it one star because that's as low as it goes. Otherwise I'd give it minus 100. They've done nothing but waste my time. Not only completely incompetent but also rude. I've done literally everything on my end up to the point of actually sitting next to someone at their desk and doing it myself. Someone somewhere between TracFone and SafeLink has done something wrong with my activation and is exploiting the plausible deniability between the two of them and aren't owning up to it. I've actually had to file a complaint that got elevated to getting to the FTC.

Worst phone company in America, I transferred my number & then it worked for 5 days & when I called the robot wanted my phone number, it refused to put an operator on for many many times, many hours & buttons pressed, then, the foreigner said I need to call Lifeline, Lifeline said I am up to date & that SafeLink disconnected & closed my account, I called them back & went thru the hoops, they told me it would be 28 days before they can put my service back on, I told them to ** & went back to my original company, I was in & out in less than 10 minutes with my phone working on Lifeline for 1 year. SafeLink is 100% a scam & hopefully the government stops giving them money. They need to be shutdown before they destroy other folks lives.

Too dang funny! Their rating is actually a perfect one star! LMAO! And the SafeLink really does suck as bad as their reviews show! Need I say more? Don't get suckered! I'm going with someone else for sure!

Horrible company I have ever dealt with. Customer service is terrible I cannot for the life of me understand anything they say. Also, the first person I talked to hung up on me. He kept on trying to send me a code which I never received. That's when he hung up on me. So,. I had to call again. At least the next person I talked to got everything right. I was very upset. I just told her, "Do not talk to me." All I needed was more data. She also tried to send me a code but I didn't receive that code either. Geez.

Whenever I call about an issue I get a completely wrong answer and completely different answer than the last time i. I think they just fill the air with words long enough to say they talked with you and get you off the phone... Also service cuts out frequently in cell phone range and wifi calls.

When I signed up, I was told I could port my number and use the SIM in my own phone. I spent 1 hour on the phone with a representative who could barely understand what I was saying, and couldn't answer my questions. So, I gave up and ended the call. I tried back about a month later, and I literally spoke to 10 different representatives each of whom gave me different information. This totaled up to about 2 hours, my phone number still hadn't been ported. I called back the next day and the same issue. I was finally told, after an hour, that it was impossible to port my number and that I would need to purchase a new SIM or a new phone. Safelink is a total waste of time and I wouldn't bother with them unless you are desperate.

This awful company has wasted 10 days of me on the phone and not able to transfer the freaking number. Bunch of bad reps on the line. They are just wasting your time. They couldn't help us one bit to transfer our current phone to the sim card that we have. It was such a awful experience and I cannot claim more not even to try them.

The worse company I've ever dealt with. I have to reactivate my phone every month because they claim I didn't submit documentation. The service is awful. Phone is slow, sends text over and over, sends text to multiple people and have to click on an app 3 or 4 times. Don't use them.

I have never received such poor customer service from any communication company in my life, not to mention that they are funded majority by government sources. Can't help but wonder if this is why customer care is at an all-time low in my opinion. Although transferring from Dept to Dept after multiple choices of sitting through an automated phone service, Seems simply to frustrate and aggravate to the point that you refuse to call back after consistently being "" disconnected. It is highly stressful to have to deal with these representatives, for which I feel confident are outsourced and received by a completely different country far from the United States.

I will never use SafeLink again, 4 months ago my phone data went out and we was supposed to get a new sim card, never came. The phone got cracked recently and not once did they ever ask me for email passwords. Now I can't get a new phone because I never had a email with the account, tried to use the enrollment number and they want a password I never made, when I get into my account it ask for my last 4 ssn, nothing else. This is just crazy. I've been with y'all since 2022 and y'all just tell me, "Well too bad." I have to purchase a phone, if I could purchase a phone, I wouldn't be going through y'all.

I have just spent many hours on the phone, in chat, finally got a human who told me I had to buy a new Sim card in order to use my galaxy with them. I already had service with them. Then it dawned on me to just put the sim card I had in my Samsung galaxy and no problems. All day they told me I had to buy another sim card. Made no sense at all. Just more money grubbing. There was no need for another purchase. Theft by misinformation. And I could hardly understand the person I spoke with on the phone. Was clearly reading a script and doesn't know her job. Just following clicks on the screen. That's the biggest problem with customer service. Guessing she's in Indonesia.

I tried for 3 weeks to get things straight with this place. They have the absolute worst customer service I've seen. I wouldn't give one star but that's the only way to write a review. I'm with Assurance now. They are wonderful. I don't write reviews but I'm trying to save someone else from going through what I have. I had to speak with over 20 people within the 3 weeks. Every single one of them were hateful and had no idea what they were doing.

I've been with Safelink for years. The service was never as good as a paid service in that I would have spotty signal in even semi-rural areas a few miles outside a town or city. However, after the government made us all upgrade our phones, telling us that it's ultimately a good thing because we were going to have improved 5G service, my phone is mostly useless outside my home. I had to purchase a phone as they were out of free 5G compatible phones.

I have personally had the most ridiculous and frustrating experience(s) with Safelink. I received an error message from safelink saying my service was deactivated so of course I jump on the 611611 and explain myself for probably 4 hours to multiple people that have no customer service experience or manners to begin with. They finally inform me that my lifeline benefits were transferred to Infinity in January with my name and someone else’s number and address so basically identity theft right. So they tell me I will have to reapply, I said why if the person who transferred my service didn’t have my personal info to verify my identity or the code they send to your phone to prove who you are and that you have that phone with you was able to transfer my service without verification action but you are unable to transfer my services back when I do have all my identifying info and codes, of course no answer.