Safelink Wireless Reviews

I have a free Safelink Wireless service for my disability and set my number to donotcall.gov list and still get 20 calls and or 50 Text messages a day with spam. They need to be brought down. I can not even use the phone with this Bad service as the main reason I got the phone was for emergency and all the monthly minutes is used up in a couple day by spammers.

You get these damn foreigners... Can't hardly understand them, they're rude and totally incompetent. I had over 10,000 minutes on my phone and the dirty ** stole them from me. I absolutely detest Safelink Wireless!

Called to cancel service for deceased mother. Tried to called customer service. Had to call 5 different times on two days and answer 10 computer generated questions each time just to get to talk with a person from the Philippines AND I had to lie and say I was interested in a new service just to talk with a human being! Then I get a recording stating all representatives are busy, but I could press 1 to be put into the callback cue without losing my place in line.

I was trying to install SAFELINK sim card that they have sent me. For 2 days, and over 2 hours and 16 minutes, SAFELINK refused to order me another phone or replace me my 2 hrs and 16 minutes, since my TracFone was smashed from an attack and assault brought upon me. So I asked for the SUPERVISOR and they (Ms. ** and some other technical support operator) thought it was FUNNY draining my PRE-PAID minutes from a FREE WiFi App since I'm on a FIXED LOW INCOME. They refused to finish the installation and left me with NO CELLPHONE SERVICE and no REFERENCE #.

I'm truly concerned with how this company has any involvement with the government. I've been on the phone for a total of 5 hours for a sim card. I've been transferred countless times and hung up on. How disrespectful for absolutely no reason. How do we go about reporting this company?

I was qualified with California Lifeline on March and received the first SIM card from Safelink. Then I called the Safelink customer support to port-in my number from the old carrier, an easy task that should take only few minutes to complete. The lady that was helping me did not understand or speak English well enough to be in that position. I had to repeat every word at least 5 times. I could hear the clicking on the keyboard as she was trying to type simultaneously, but for every line of information I gave her I did not hear more than 3 or 4 clicks. Then I had to repeat the entire line again and again. I was very frustrated since it was clear that she did not possess the ability to comprehend and type the information I was giving her. After about 3 long hours I heard her talking to another person but I could not understand nor recognized the language.

This is a company where you cannot speak to a U.S. Representative who you can understand what they are saying. Safe Link is SUPPOSED to provide free government service, however, myself and so many others are having the same problems I am having. You send proof showing that you are qualified, then they say you need more paperwork. This has been going on for months and now after an agonizing effort to get approved, I finally got the approval, told my free cell was on the way. I was stalled, hung up on and lies to whoever runs company? I called again and I was not going to get my free phone, probably never would, but I could buy one? What kind of government would this to happen? Online website showing government free service, so why is it I have to buy a free cell? And cannot get any help from a United States Representative or are the websites just more lies??? I have no order number.

I have been with Safelink for about 10 years and never had a problem. When I asked for a replacement phone I got one in a couple of days without having to send the old one back first. The next time, I did have to send the old one back first. So I was without service for about a day, probably because some people were not sending the old phones back. Three days ago, I saw an Assurance Rep at the grocery store and signed up for Assurance because it was convenient to do so. Safelink ported my old phone number over to Assurance with no problems. The only thing I didn't like was trying to understand the foreign voices. I will see how it goes with Assurance and the new smartphone. My little ole TracFone from Safelink was rugged.

NO STARS!!! Absolutely atrocious company. Was approved for a Safelink Obama Phone Service in Chicago in a temporary room set up outside social services. I showed her my ID, Snap and SSI info and was approved immediately. I got the phone but sent it back thinking I only needed minutes. I have now have moved to another state and have been using the website to upload proof that I am eligible. If one letter or name does not match up on all items perfectly they will deny you. I have been trying to get another phone again for over a year through the website and they have no way of telling you where the popup stores are. Terrible! Frustrating! Especially for a disabled person!!! Shame on you!!! Apparently this is how they are getting out of giving people emergency phones that people like me need desperately. This after SS was able to reduce my check to $500 a month with a rule they "Made up" says legal aid.

Never in my life have I had to deal with such an incompetence, intellectually challenged, unprofessional, uncouth, useless bunch of people. They seem to intentionally hire the rudest and nonchalant group of people. I had zero service from the time I got the phone to the day I told them to cancel it. Absolute rubbish! Was told by a rep that I needed to go stand outside in order for me to make a phone call! Lied to repeatedly. Was spoken to like a 2 year old. If I could give them negative stars, I swear to all things sacred, I would.

Applied and sent ALL REQUIRED DOCUMENTS, yet still rejected my application. You cannot speak with a live representative, there is no field to read the reason for rejecting the application, other than it states did not receive requested documents. YES THEY DID! DO NOT WASTE YOUR TIME WITH SAFELINK!

Would you believe I have been trying since Jan, 2018 to get regular monthly airtime added to my account. Prior to that as far back as October I had to call in each month to ask for my airtime because it didn't automatically. Their excuse, my documents weren't updated. My computer name doesn't match name on documents. OK. The most horrible thing was listening to the reps laughing and talking about customers. They are rude as well as the supervisors. Nothing gets done. Is this how to treat people, handle a government account? These are our tax dollars. Is my account fixed? NO. I had enough. Just turn it off. Something needs to be done. These people are plain rude.

It took me 5 hrs over 3 week period to even get the phone working. Wanted to bring old phone number to new phone. It took 3 sims cards! Talking to people you cannot understand and I can't even call out! Looking at all these complaints I have been reading, I think a class action lawsuit should be brought about as they are being paid by the US government and not doing a good job, I cannot believe the number of complaints and no suit has been filed!

I have been a recipient of a Safelink phone service for less than one year. My near worthless smartphone was dropped and broken in December 2017. I asked the usual question of whether I could get a replacement and they refused and said I had to provide my own phone. I got a cell phone from my daughter, an iPhone 5S that she has had and used till she upgraded and it still works fine. Of course the dimwit CS rep from some Nigerian location said it was a no-good. I know someone else who uses the exact model and it's fine. Once I got a flip phone from my son that is a TracFone and acceptable, the imbecile that answered the next call that I waited 1 hour and 08 minutes to talk to (or no, try to translate what he was saying, in a whisper no less) told me that the 2nd application that I sent in on January 18, 2018 was rejected because I checked boxes that were not required.

I have had Safelink Service since 2015, with relatively few problems until February of this year, my phone was deactivated. I use my phone and that is not the reason why and no reason was given when I called, and it was reactivated. In March, I did not receive the minutes, I called and was told they reissued them, I still never received. In January I kept getting notices my service was ending, when I called I was told I was enrolled. In February I received the same messages, my service was ending, I called and was told that I needed to re-certify by 4/1, was not available, call back next week. I got this every week.

I began getting emails and text telling me that I would be having my service cancelled. I called and they said they did see any problems because I had a few more months on recertification and nothing had changed except my last name due to a divorce. I continued to get these texts saying they were going to cancel my service and called again. Again someone that barely spoke English and was hard to understand did not know why I was getting those and said on their side of the system things were good.

I'm a person with low income and can barely payphone service therefore trusted Safelink as an alternative to have said service. After getting their services and using the smartphone provided, I'm receiving notices in my address box stating they will shut down my services unless I use their phone which I had for days after activation. I tried calling the number provided to contact their support but it redirects me to an adult service hotline. After using ANOTHER number I found their recorded message indicates I have to pay for said service even though I was told this was a FREE service with limited minute usage. This is a poor display and a sick joke to those with low income and who can't afford phone services. I feel like Safelink is playing pranks and taking advantage of such customers.

This is supposed to be a Lifeline provider. They send you a piece of ** phone, then when it gets lost or stolen, you have to go out and buy another phone! Worst Lifeline company out there! Stay far away from SafeLink!

This company should not be receiving any funds from the government. Their "customer service" is terrible. They are surly and uncooperative. I tried twice to get an application to renew my contract. They said they sent the applications but never did. My service was discontinued without my knowledge.

This has to be the most absolute worst customer service, that any phone company could ever have. I had Safelink Wireless for five years until it was time to recertify in Dec. 2017. I've faxed, mailed and uploaded my documentation and application to them four times within two months and each time that I check the status, it says pending, application approved documentation rejected. When I call customer service the representatives are rude.

I have had nothing but trouble trying to get a phone from this company. They kept saying I already had a device, which I didn't. They issued me a number, but never sent a device to activate to the number. Finally I got the Universal Service Administrative Company (the company appointed to collect data on customers that have a free govt phone and service) to help me with SafeLink. They called SafeLink directly in a 3 way call with me, to try to get it sorted out. SafeLink stated the only way I could have service is to bring my own device. When the rep with USAC asked what was the reason for me not to be able to get the free phone, the representatives didn't have an answer, but reiterated I could have an application for the bring your own device service. The USAC rep had to repeat the question several times. I am eligible for a free phone, but SafeLink refuses to send one.

I was with Safelink for 5 years and left a year and half ago when my flip phone started acting up. They sent me a replacement that was having the same issue, then a second one and after hours and days on the phone trying to resolve this issue I ended up forced to go with another lifeline company who at the time had a great deal by giving us an android phone that Safelink didn’t offer. A year with the company I went with that had great customer experience but poor 3g network. I decided to return to Safelink on January 3rd 2018. What a journey. 2 pages of notes, over 20 supervisors, and probably 40+ reps.. hours and days to get my enrollment id attached again that they never deleted. Now I’ve been on the phone 40 minutes on 2nd escalation on why the enrollment id does not still attach. I’ve done all you, Safelink has asked me to do.

I am not understanding why I can never talk to anyone!!! The phone keeps hanging up!!! Nothing is free! This service is some **!!! If I could I would give ** zero stars!!!

Signed up for a free phone end of October 2017. I was told I can keep my old number and have unlimited data and my phone won’t get disconnected until my old number get transferred to SafeLink. But my old phone number stopped working in 10 days. And after 3 weeks, and 3 sim cards, They still could not let me keep my old number. I had no phone for next two weeks. Finally I had to settle for new number and phone started working for two months. But no unlimited data.

It took eight phone calls, with numerous cut-offs during phone calls, to get my phone working again. It was deactivated without reason. If I want a defective phone replaced, I must pay for it even though I notified them within the warranty period. They sent me the worst phone - buttons that malfunction, and an old-style phone with tiny, tiny buttons that are difficult to read and press. I am not elderly, but middle-aged and somewhat myopic, and they have twice refused to send a phone to accommodate my eyesight issues; or even the issues with the phone itself.

Had become a Safelink customer, signed up through one of their Booths & would buy Data from them on a regular basis. Ordered a replacement phone through their 1800 378 1684 number, because the phone they gave me, was not working anymore. Called today, to find out why it had been 3 weeks and I had not received my phone yet and they start asking, "Did you buy the phone?" That is Switch & Bait tactics, now they are pretending the phone conversation I had with the operator on their 1800 number Never Happened. I don't know where that order number is, I have no idea and will likely take some time to find... This goes back to the importance of writing things down and putting them in a place, where you remember. I don't like how they charged me, that is Dishonest. I don't even think, it's worth the effort to look for that receipt, knowing what their tactics are now???

First of all let me explain SafeLink is own by the richest man in Mexico so he could care less about all the problems people in the U.S. are having. He is making a ton of money off our government. He pays people in one of the foreign countries maybe a dollar an hour. Beware NEVER give personal information to someone on the street or coming to your home for free cell phone services. Do it online either at home, the library or a government office ie. Welfare, senior services or any local office of government.

I guess I should expect this problem out of a state/federally funded program, but here's my dilemma... I have had a lot of troubles this year, & Safelink is just compounding it. I was due up for my re-certification (a.k.a. annual verification) over three months ago, & finally got a hold of my enrollment number so I could go through the movements of re-certifying. The method I used to get my phone in the first place was sending in my SNAP approval papers over the internet. Anyhow, the ** hit the fan with SNAP around the holidays (2017 into 2018) and needless to say it's right when I'm due up for my SNAP re-determination (my due date was Dec. 15th 2017 to get benefits for Jan. 2018). I'm still waiting for my approval from the ** state of Illinois.

Customer service is terribly horrible. Been with Safelink for over 8 yrs. They cut off my service for no reason multi times. Since this new incident in November 2016 I didn't get minutes. Had to speak with 4 diff people that day. Then Dec came. Still didn't get minutes for that month after they told me my yearly enroll was taking care of. Then here come December. No mins. Talked to 3 different people that month that again assured my account was good. Then here come January same thing. This time spoke w/ 7 people on the 1/3/18. The last person apologized for the experiences I had with rep and supervisors putting me on hold for over an hour because I escalated because no one seems to know what the hell to say or solve problems. They even (rep and supervisors) even hung up in my face.

Safelink turned my phone off. Said I'M not a customer! Yes I am, few days before had just added airtime, also now they have turned off my email. Hire and train your employees correctly. So irritating. Plus we get charged for calling them for help. That's unheard of!

I called the Safelink Wireless and asked the status on the process of the phone and line and see if it's approved since last time they told me it was approved but send us documents copies of 'social security and Medicare cards' so I said all right I'll fax those and they told me to call them back in a week and check up on the status.

I qualified just over a year ago for a free phone due to loss of everything - had a really bad year. First I received 350, then 500 free minutes, but due to my circumstances I was not always able to have more than one phone, so needed more minutes. Since getting this phone, I went through a health crisis which qualified me for disability, which I still receive. I just lost my car and job a second time since I moved to my current location. Since 500 minutes were not always enough I started adding unlimited each month myself. There always seemed to be confusion between getting free minutes and my added unlimited.

I got an offer thru the mail for Safelink phone service. I was way more than eligible so I got it... The first few times I called Safelink, I got people who seemed at least marginally interested in what I wanted to know. Now? They truly act like the hate us for calling them! The accents are incredibly lovely but unlistenable. Wherever they are from? They hate us. I need a new phone last year (my number FOUR stopped working). And when I called into activate that new phone? I lost ALL of my minutes, I had almost 8k saved, cause I was trying to accumulate them to use on a trip. Plus, I was never able to get online with it, despite the assurance that I could. I've kept it because I figured, "Hey... It's free! What the heck!" Well, now I need a phone for my job. I ordered a phone, and paid for it, over a week ago, It's 'ready for shipment" but no one can tell me what it's waiting for to be shipped. This is not an isolated anecdote.

Safelink cancelled my phone service saying that someone had applied for another phone in my household. This is not true. After many many frustrating phone calls to them, I was told this information comes from a database. This database is for all free Govt phones. Safelink, Lifeline, Assurance, Q link etc. I found the database number and when I called it, I chose option #3, which is for consumers. However, upon choosing that the automated system told me that they do not interact with customers and to get in touch with my provider. So I called back and chose option #1 instead which is for providers only. It worked! I spoke to an actual person here in the U.S. She then transferred me to the Universal Service Administrative Company.

In Dec 2017 my uncle did not receive his minutes. He is not only disabled. He cannot read or write. I take care of all of his personal as well as financial things. He gave me his phone, I went online only to see that his account was cancelled. He uses this phone everyday. I didn't cancel it and he certainly didn't either. I immediately called Safelink and after too many automated questions I finally got a person who didn't speak very good English. I explained the situation and was told he would have to re-enroll, that the computer had a glitch and cancelled his account. They would send a letter for him to sign and turn his phone back on. It is Jan 10, 2017. As of yet he did not receive a letter.

I called to find out why my phone service had been shut off. I was given several wrong reasons why. Such as I hadn't used the phone in a month. Which was wrong. I use every day. In a course of 14 days and 8 different people I spoke with. They would not turn my phone back on. 10 days ago after having a heated conversation for an hour and a half. A manager of a manager named "Jorgete", which I doubt. Finally told me to wait 7-10 days and that she would take care of the issue. Today is day 10 and not a single person could find the conversation that I had this person. I spoke to 6 non English speaking people today. All could only say they were sorry and that I needed to reapply.

When I call ID says I'm Carlos **. I am not him. In over a yr including replacing the phone I am still Carlos **. I cannot get into my Safelink account. I never know how many minutes I have. My minutes mysteriously disappear around the 20th of the month. Get different information every time I call. Been disenrolled 3 times I. For no apparent reason.

On 11-01-17 I was due an allotment of minutes. Based on Government issued eligible person. On callback to expect an automatic issue amount. I inquired on an automatic issue of minutes that was disregarded. I had to replace my debit/credit card payment. Because I needed the phone minutes and data. On 11-15-17 that 500 minute package data was purchased on credit. It was suggested that minutes were low. That an additional amount of min. purchased would remedy the problem with unlimited usage of like before including data. On 11-21-2017 call up to inquire about unable to access mobile data. It was missing from the plan. The employee had mis-informed me. Claimed she helped.

The SCAM I noticed was my data disappearing. Considering I use an Xfinity account most of the time, I thought someone was somehow hacking my phone and using my service. There isn't Xfinity hotspots around sometimes, but why use the data when I have wifi? The first month I let it go. It's not unusual on a phone the first day or two because of software updates. I started to notice something kind of fishy when waking the screen. My phone would have the downloading icon in the notification panel. When I pull the dropdown to see what was downloading, it would stop and vanish, never giving me enough time to catch it. I realized it couldn't be updates after about five of their disappearing acts. Unless all the buzzards of the world were channeling bad luck to me and the download would finish the split-second window of time it took to pull the drop-down menu. I rooted my device so i could look a little deeper into it.

I contacted SafeLink Wireless today as directed on 12/11/17. I had recently contacted SafeLink Wireless because I hadn't service since 11/2017, due to purchased plan I purchased. Which they stated my monthly benefits on 500 minutes and unlimited text, would start at the end of my purchased minutes expired, I purchased a unlimited plan 10/26/17. Today 11/14/17 I spoke with a customer care manager who was so rude I got out of character. I was told on the 12/11/17 that I would receive a new phone in 2 business day.

This company needs to improve or be shut down completely. The problems I have experienced while my service is suppose to be active are an inability to send or receive text, unable to place calls or receive calls, and no data. It takes several hours to attempt to correct their error and reps will troubleshoot your phone to the point you will memorize and know the steps and still be without service. It appears they are in business to aggravate the hell out of people. When I upgraded to their unlimited plan the rep gave me a 200 dollar plan instead. Safelink reps were unwilling to fix this. My only resolution has been to file a complaint with the FCC. Currently, I am unable to send and receive texts. I have spent hours calling to resolve this and the reps told me it's fixed but it's not. I still receive an error message indicating insufficient funds.

I used to get free minutes through a government program through Safelink. Suddenly I'm not qualified even though nothing has changed in my income. This company is totally incompetent. If you call customer service, it's almost impossible to understand the agent because their English is so bad. There's all kinds of laughing and chatter in the background, and it sounds like the "customer service" is located in the lobby of a cheap motel. Earlier, they sent me an email about a better phone I could get, which I purchased from Walmart. The incompetent rep I talked to could not get it installed properly so I spent my money on NOTHING! This company should be put out of business as soon as possible! They are idiots!

My elderly mother was enrolled in their "free" government phone program for the past 5 years. Her re-certification month is March. However, upon inquiring about why her minutes were not received this month I was told that she did not re-certify in time and was dropped from the program and required to re-enroll. It's December and not even her time to re-certify yet. She was NEVER notified in ANY manner that her re-certification month had supposedly changed. She's also required to RESUBMIT her financial and food assistance info which SAFELINK unfairly got rid of PRETENDING she didn't re-certify in time when it WAS NOT EVEN TIME for her to re-certify at all.

My elderly mother was enrolled in their 'free' government phone program for the past 5 years. Her re-certification month is March. However, upon inquiring about why her minutes were not received this month I was told that she did not re-certify in time and was dropped from the program and required to re-enroll. It's December, not March. She was NEVER notified in ANY way that her re-certification month has supposedly changed. And they want her to RESUBMIT her financial and food assistance info that THEY unfairly got rid of PRETENDING she didn't re-certify in time when it WAS NOT TIME for her to re-certify at all.

Safelink Wireless has rude customer service agents you can barely understand, and they don’t replace lost or broken phones. Assurance Wireless does. Definitely will not use Safelink in the future. They also took my minutes, but couldn't give me a legit reason as to why.

Paid for unlimited and they never gave me unlimited. When you call they transfer you 15 times and then hang up on you. Safelink is the worst company I have ever dealt with. This company gives you the runaround. Safelink TracFone.

I honestly can't say nothing bad thus far. Customer service took care of me when I asked about plans and details. The plan I choose (truly unlimited) is in fact truly unlimited. I used about 900gb of data running my hotspot constantly on 4G LTE and Get free everything. I been through the other companies with the data caps and not telling you everything. There's even a Safelink store in town. And I watched them service and help other people when I got this phone. I run one phone off this that's rooted and custom.

By mail I received an application to apply for a free cell phone. Along with the application was a letter from New Hampshire Healthy Families Insurance company informing me that if I were a senior citizen living on a limited income I was eligible for a free cell phone with free limited minutes and free texting. I made out the application 3 times informing them that "I lived on a limited income and that I was applying for the free phone with free minutes". I did not receive the cell phone until I finally called and made a complaint. It was very difficult dealing with the person I spoke to because she had such an accent I could barely understand her. After a time of trying to get my point across they hung up on me. I called them back the next day and I was told I would get the phone within 7 to 10 business days.

Safelink has canceled my service twice without reason. Website says all my information is correct and that it's not time to recertify yet. I contacted phone support (who barely speak English) and they said there was no reason for it to be canceled, but they couldn't re-activate it and I'd have to apply again. For a third time.

I had my phone Stolen around July and called customer service several times in the past 4 months. They all tell me different Stories... They first tell me to Buy new phone... I did this then they tell me the TracFone I bought was the wrong Carrier. Then they told me It was against Federal Regulation to turn my phone back on. I recently try to buy a phone from Cricket Wireless and they tell me I can not Transfer my Number and I will need to pay a $59.00 new phone number. I have my service for 1 year only. My phone was stolen. It should not be such a Big deal to transfer a Number you had for over 1 year and transfer to a new carrier.

I have been with Safelink Wireless for about 1 year in the state of California and have been disconnected each and every month without fail, and I'm making phone calls so it's not that. It takes about 30-45 minutes every month dealing with customer service to get my service restored. They can't explain why this is happening nor give any assurance that it won't happen again the following month. It really sucks when you rely on an app that shows you where the buses are and when they will be at the stop near you to not work the morning of your Monday workday commute.

At the end of September I had a Safelink workers come to my home and take down my information for a phone and asked if I had food stamps or Medicaid which I have both. I gave my information but ran back into the women 10 mins later and told her to remove my info because I changed my mind. I called to see if Safelink had my info which they did not. Should I be worried about identity theft? Anyone else have this happen? I'm very worried!

Unable to talk to a live person. Unable to lock cell phone stolen from me. How am I supposed to have i.d. no. on phone if I no longer have phone. Person who stole phone then brought a Tracfone to me. However; Tracfone is not free service. Why does Safelink have different address? Is it Miami or Oregon? Something not right here.

I have spoken with 5 representatives since October and they still have not turned my phone back on. All with different reasons with never the same outcome. A couple of the supervisors had very bad attitudes because I wanted answers that they appear to not know. I finally spoken with a supervisor name Gee and she was good today. She said my application was redone on the 17th of October and it was just sitting there waiting to be sent to my state agency! I was like OMG why??? They need to really train their agents better.

As a low income senior, I rely on this phone for transportation and to call my doctor. When I had a medical incident and needed to call my doctor, it said, "No service". During the hurricane I had no service. One time I reported them to the FCC.

I was cancel from Safelink Wireless because they claimed they didn't get the TWO recertification I sent them. I was told I had to reapply for service. I was told I would receive an application in 7-10 business days, this was on the 1st of Oct. 2017. After the 10 days, I didn't receive the application. I call Safelink and was told to wait another day. I did... still no application. I called back and was told I had to apply again and to wait another 7-10 business days, on the 18th. The 10 business days went by again, still no application. This company is completely and totally incompetent.

To summarize my experience: I sent an application around the end of June, got sent a denial letter on Halloween that was dated from July 5th. The letter stated I already was receiving service although I never got a phone. Skeptical that someone stole the phone or stolen my information, I called the customer service line, which took me 3 tries of being hung up on before I got a hold of a person. When I finally got to speak to a person instead of a machine, I told them about the letter and asked if someone could possibly be using a phone under their service with my information. He answered "no, a phone was never sent to your address."

Sometimes, you usually don't have enough minutes because marketers interrupt too much by timing, and scheduling when they call. Other times, your appointment calls combined to personal or minute calls, you also become minute short before your new month. Just to add, this atypical scene caused me to have no minutes very early in the month, during September 2017- Irma; also including the necessity it took to gain shelter help.

I have used this program for years. I live in the upstairs of a house and cannot make calls on my phone. It dials but then automatically hangs up before the call is finished dialing.

I purchased 2 GB plan through Safelink Phone. But before this I was with Verizon for five years. The most data Ive ever used was one and a half GB most the time. Never went over a gigabyte. Safelink Phone I had a gigabyte of data used before the week ended. Shut my cellular data off I still was using data. Would give them zero stars but it wont let me. These people are dubs. Unfortunately Im at a point my life where this is only thing I can afford. These people are very dishonest. I call them at least for five times a month stay on the phone anywhere from 45 minutes to an hour more.

I applied for a Lifeline phone in October 2017 only to find out that I have been a victim of identity theft from 2014 by someone who has stolen my complete identity... I have made over 200 telephone calls including 1 with Lifelock in attempts to resolve this issue as well as capture the criminal. They keep giving you a run around switching you to different people from different parts of the world. None have had the available tools. I tell them, "Go to Home Depot or Lowe's"... Need resolution, they give insults and aggravation... They do incomplete verifications, and are very elusive.

I have spent a lot of time reading complaints here. I was curious what other people have been experiencing. There is obviously a massive problem with a company that does not care about its customers. I have experienced the same frustrating non-conversations with Safelink representatives, who do not speak clear English, and who do nothing more than read from a script. As with other reviewers, I have demanded to speak to managers, but there are no managers. It's very difficult to simply even reach customer service & none of the reps know anything, so don't expect help from them. I lost 10,000 of my minutes because my phone was lost. As soon as I discovered it was lost, I called Safelink to ask for advice & help. I explained, NO LESS THAN 3 times, that I was very worried about losing my minutes. I was also worried somebody would find my phone and use those minutes.

With Safelink Wireless I don't have to buy minutes every month. For me it's free. As long as you're getting welfare you can qualify for this phone. I've had it for almost a year and I have no complaints.

It's a free govt. cell phone service so I guess you get what you pay for. They do not provide smartphones, like some of the other govt. cell phone providers. Terrible customer service. They text erroneous information at times. Customer service is out of country and reps are not knowledgeable and often rude. Not the best network but usually sufficient.

It took me over 4 years to get a Safelink phone and then it didn't work and two SIM cards later and another phone, it finally worked. But I am older and the phone was small and I couldn't see the buttons well. I was told I could go to Safelink's shop, but one of their tech people, and buy a smartphone there and my account and free minutes would transfer to it. So I did. Then they kept telling me it wasn't a TracFone and that I had not bought it from Safelink. I argued for over 45 minutes with one person, who didn't speak clear English. I finally asked for a supervisor and got a lady who helped me thru the whole process to get it working. The first of the next month, no minutes. I got ahold of someone on their chat and had the minutes the next day. The next month the same thing.

Text messaging would not work. Spent 2 hours on phone with 4 customer service people, if you can call it that. No one could help. Next day spent 1.30 hour talking to 6 people trying to get text to work. They say, "Turn phone off and call back in hour if not working." Still doesn't work so, guess I'll be spending another 2 hours tomorrow. Rude and don't know what they're doing. My advise is, please stay away from them. Now, if your phone works then good but if you have trouble then you are really in trouble.

I was a Safelink customer for around 5 years and recently decided to upgrade my phone. The phone I was sent did not work properly so I called and LLLOOONGGG story short I spent at least 20 hours on the phone between many different people, First they sent me a new card, which of course did not work with 1st phone. Then they sent me another phone which didn't work either. So at this point I said, "Forget it. I just want my money back" and they gave me money for ONE of the phones and I had bought TWO total. SCREW you all. I am with Straight Talk.

So check this out: I just signed up again to join Safelink Wireless. I had a phone over a year ago but spilled coffee on it and never even tried to get a replacement and whatnot. So just a week ago I signed up again to get a phone. All was awesome. Got approved as I already expected and suddenly by October 18th, my phone had not been delivered. I spoke with a FedEx rep who told me that all they could do was trace the product but that I'd have to contact Safelink for further assistance.

I'm a social worker so I apply for clients all the time. Over the past 2 months I've been mailing AND faxing all my applications and wasn't receiving any phones. Finally I try to call, takes me an hour to get to a person, and then I can't understand what they're even saying. After giving them the same exact information 30 times I finally hung up because nothing was being accomplished and I kept being transferred. I guess my clients will have to find another phone service.

Absolute ridiculousness. I don't even know where to begin, this service makes ineptness look like a quality the company and their "customer service agents" - another HA! strive for! As in, how many people hung up on you today, Kaksnsjld?? Only ten?!?! Sorry, Mary ** had 103 frustrated hangups in only an hour, she's now employee of the day!!! I am not racist, my husband gave me the proud last name **, and we were both laughing at the ineptitude that made my story funny; I had to tell him the story and laugh with him or cry frustrated angry tears. We laughed!

I have had this phone less than 6 months and I have been disenrolled. Even after I had sent all the documents that are require by Safelink Wireless it's not fair that out of the blue and without my knowledge. So I called to see if they made a mistake because it can happen, but not in this case. His ID # ** tells me I haven't used the phone and I was disenrolled as of June 16, 2017. I just got this phone in March. That don't make sense at all. So I ask him can he send me the letter stating that I'm not with the program. He tells me he can't do that at all. I ask why. He says that Safelink can not send me the letter. I have had this phone for months and I didn't get any minutes for months. There must be something wrong with system. I needed a phone that I could depend on.

This service is the equivalent of not having a cell phone. As far as the data goes, as soon as your data for the month starts and you try to load one internet page, by the time the page loads, your data for the month is zero. You, immediately, get a page telling you to text ADD to 611611 to pay for more service. This crap is crap. What's the point of even having it? I see why people go out and get more than one phone. The service SUCKS lemons, salt and vinegar.

I am so dissatisfied with Safelink Wireless. I don't know what else to do. I have contacted the BBB, & filed a complaint. Someone from ERD Management (whatever that is) claims to have contacted me, on my only phone that I have, and claims they left a voicemail. My whole complaint is that I cannot make outgoing calls, and my incoming callers cannot hear me. I do not have voicemail… This has been going on all year. I cannot get another free service like Assurance which is wonderful, cause Safelink won't take me off their list. Any suggestions??

Absolute worst customer service ever! During a phone call and on my 3rd day of my allotted 500 minutes without warning, my call just dropped. I tried calling the person back to find out I'd run out of minutes??? What? I went online, paid for, and added unlimited minutes and still no phone. Not having another phone, I had to wait the next day to contact customer service with a friend's phone. God forbid if you can get someone you can understand. My friend's phone that I was using is a pay as you go. I repeatedly stated I was going to run out of time, it had 37 minutes left. She kept saying hold on. Finally it ran out of time. I ended up having to set up a new account and activating an old phone to contact Safelink. (Are they serious? Who came up with that name!)

I have never had to deal with people who have no clue! I will be telling all my friends about this wireless piece of crap! People were not professionals at all! It took me 3 hours of playing phone tag. My problem was never solved! My experience was not pleasurable at all.

Enrolled with Safelink Wireless 3 weeks ago on Sept. 8th 2017, my application was approved and I was qualified. I also purchased a phone through them and they activated it and transferred my old number to my new phone. I kept receiving text messages from TracFone saying my plan end date will be Sept. 28. 2017. I called and the 1st rep said to ignore it. So I did, until they kept texting me everyday with the same message. Technical support wasn't helpful. Each rep each day I called for the past 3 weeks since I enrolled with Safelink kept giving me different answers to why I wasn't receiving my minutes. Employee Id ** "SYLVER" completely rude to me and in my opinion should be fired. Ensured me my phone will not be turned off, that I would receive my new monthly minutes the 29th with a text message stating that, and my cell phone was cancelled the next day.

I called because my application had over six different statuses when I checked online. I spoke with over 5 reps and I got a different answer about the status of my app from everyone. I was transferred to 2 different managers one who kept saying, “Go ahead ma'am I'm listening.” While I was explaining my issue then in the midst of me talking he began his own convo with someone in his background in an entire different language. After I said, “You’re not listening. You were just having a whole convo with someone else in another language.” He then got silent and never said another word. I kept saying hello he never responded but I could see from my phone he was still on the line. I eventually hung up.

Have had one of the "free" phones for about 3 years now. Suddenly, without any warning or reason, I was unable to make any calls. "No service", "Network not available", "emergency calls only" would appear on the screen with any attempt. I kept trying and finally called Safelink to tell them "phone not working". OK, got an "outsourced" service and person could not understand English... I repeated the same thing over and over, spelled it out over and over... After 45 minutes I insisted he get a supervisor. The supervisor finally came on and "yes" I had to repeat everything over again, spell everything ("Florida", "Lane", etc) as he could barely speak English. I finally got him to understand the phone had not worked for over 1 month (neither could understand the difference between "a week" and "a month"). I had to demand a new phone (they wanted me to wait two more weeks and call back).

I have had this service for about a couple of years. I updated the service to 2019 and was told I don't need to update again because it was updated to 2019 for service. Well they shut my phone off with a message, "Your account is currently suspended." I called to try to clear this up with Safelink and was on hold for over 1 and 1/2. I had to use my neighbor phone because I don't have a house phone. After the very long wait the woman answer and said she was checking my account for details of why service was shut off. I was on hold again for over an hour. I kept saying are you still there and she replied yes still checking your account.

Will not give me proof of deactivation so I can get another government phone because they could not get the new upgraded phone to work after ten days of talking to technical support. Now I can't get free government phone because they want proof I am deactivate.

Safelink did not send a yearly verification form which I was to receive 60 Days ago. Another was to be sent the 5th of September. I also did not receive this. I now have no minutes. I've Spent hours on the phone with these 3rd world people. I'm getting nowhere. I have been hung up on 7 or 8 times and these Stone Age folks are putting the blame on me for not sending in a verification form which a 3rd tier manager was suppose to send me. If anybody knows who oversees this 2 mules and a broken down wagon operation please let me know.

I have had one of these for about a year and a half. I never even turned it on until yesterday. I don't need this thing, but my beef is this; this phone is an alleged "emergency phone" for folks that can't afford a phone. It has so much additional bloatware on it that it simply cannot function half the time. Every android device in my possession is rooted. Save this stubborn thing. 4.4.4 and literally NOTHING will root it. This isn't a problem by itself, but this means you cannot remove ANY bloat. This thing is a joke, and a bad one. Your loved ones would die of whatever was killing them before this brick could lag its way to the correct option. Trash. People who need this should be insulted.

I understand this is a "free" phone service but every month I spend $40 which is a significant amount of my budget. Every month I find myself fighting with them over my minutes and data. This month after paying for an unlimited plan as of Sept 14th I have only used my phone 7 days and it says I have no minutes. Their excuse is I am canceled from Safelink even though I have to wait 7 business days for their paperwork to arrive via mail which has nothing to do with the $15 plus tax I spent for unlimited call and text on September 1 when I was still customer. They refuse to refund my money and keep passing me off to others who can't speak English. I would go with another service but live in a small town where they are the only ones with service here. I am extremely upset!!!

I have had Safelink for about 6 months and can never use it in my home. I have to walk out in my yard to try and get a signal if at all. I have talked to them many times and no help. One guy told me I need a landline for them to tell me how to get better service. Lol if I had a landline I would not need my cell phone to work at home. I have no choice but to stay with them for now because I am disabled and on a low income, I wish there was something else. This is just sad. Safelink is not safe or a link by any means of the word.

I call my self leaving Safelink, the government is paying them for my name and social security number. Safelink said that they have removed me from the account. Everytime I try to go get a phone they say that I can't get another phone because Safelink is still lock in. Safelink has my information and will not delete me out the system. The government is paying Safelink for my name and they are lying about their company. Who do I connect to tell the government that they are bogus. If I was to do what this major company is doing I would be put in prison for what Safelink is doing. They are extracting money from the government on people name that don't have a phone. I was told that I am lock in for a year.

I have had Safelink for close to 2 years now and at some point yesterday I tried to call a friend and I got a recording saying there is not enough money in my account to make this call. Every time I talked to someone it was a different story as to why I don't have my minutes. I even had one customer service representative tell me it's because I bought unlimited minutes on September 1st and wouldn't receive the 350 minutes until October. There's 2 problems with that. 1st I never bought any minutes. 2nd if that's the case then why can't I call ANYONE.

I came here initially to leave a bad review with this company, because like many of you I have experienced nothing but bad customer service with Safelink for the past 3 months and I was really fed up with it, but after reading all the bad reviews I come to the realization that we have been provided a free service and now we're complaining because we can't get our way. I have been with Safelink now for probably about 3 years I think. Like some, I started out with Assurance and was somehow bullied into signing up with Safelink, okay fine, because I honestly NEVER used their service for myself. I gave the phone to my daughter to use in case of emergency.

Applied for a cell phone for an elderly person. People who answer the phone are not fluent English speakers therefore can't to tell you to reapply (which is incorrect). We had the elderly man's application finally on PENDING in April 2017. It's August 31, 2017 and it's still pending. Since April, SAFELINK told us to "wait 30 days" for approval; then 10 days; then multiple times wait 5 days. This is terrible for the elderly who truly need the help. I asked for an address to return the cell phone, they wouldn't give it to me. "Please wait patiently for 30 days... (15 min later)... for 60 days for approval. Thank you for waiting patiently." My patience of 5 months has run out. Someone needs to investigate this place.

Well I had two different phones. One was a tiny little Samsung phone and it worked pretty good till it went swimming and did a little light show then died so they let me get a Motorola flip phone. Both seemed to work pretty good but you know the text drill and what a pain. So seen ad for Q-link and they would send you a smartphone so I went for it and it worked pretty good with wifi for going online and data also. But the regular phone would not work where I live with. It's what I needed the most for my doctors and appointments and that kind of stuff 'cause they won't let you use messenger with wifi phone. Has to be a regular phone line for some reason even though I have all the message boards all synced together and I get the messages through several different apps at the same time. As the reg phone line just won't let you skype or video chat to a landline because they don't do that which is fine.

Worst experience ever. Phone didn't work and on top of two days trying to explain it to someone on the other end of a phone I was cussed at and called a racial name. Ended up sending the phone back because where I live in Louisiana we need either At&t or Verizon. How they expected me to use T-Mobile I'll never know. Horrible experience. This company needs to be shut down! Making racial slurs is wrong! Esp coming from a company that's supposed to help people!

I am writing this review out of frustration and several phone calls later regarding my Safelink enrollment, which as of today has still not yet been resolved. I am trying to recertify and it is impossible. You can't get anyone to help you. Everyone is a supervisor but yet they can't help. They are rude and you cannot get anyone to work with you even when you are on a 3 way call with California Life Line saying they approved you and all they need is a permanent ID # and Safelink says they can't do that, in other words they don't do squat. What ever you do DO NOT use Safelink. They offer you no viable solutions.

I called about 4 months ago to tell them that my buttons were sticking on my phone and I have a bar phone not a smart phone. They keep telling me to take the battery out of the phone and restart it. That has nothing to do with my problem but I do it anyway. Anyway, they finally realized that I need another phone which they said they shipped out on August 7th, wait 7 to 10 business days. I never got it. I called again, they told me it never shipped out and to wait another 7 to 10 business days. I called a third time to be told that it never shipped out and they didn't understand why I didn't get it. Really?

My 87 senior mother is suppose to go through recertification every year in order to keep her phone. It is absolutely impossible to get in touch with anyone on the phone to do this. It is impossible to do it online. It rejects her info every time she tries to do this. Terrible company.

This is the worst cell phone company ever! My service was fine until I added the Unlimited Plan. The minutes that were on the phone prior to the Unlimited Plan were supposed to be restored the next month, but they were not. My phone was disconnected all together. I called customer service at least 10x before someone was able to help me. Out of each time I've called, there have been maybe (2) reps that were friendly. Everyone else was very rude!!! I literally have to call them several times each month to have my service restored. It's ridiculous! The call center must be very small, because every time I call on the same day, the same person answers the phone. When I asked for a supervisor, they said that they were the supervisor!! I feel like they don't care about the customers due to the fact that most don't pay a bill. It's just not right. I will NEVER recommend this company to anyone!

I called Safelink a couple days ago & all I got was a man sniffing snot & screaming at me to hold. Isn't it odd that when you ask for a supervisor everyone is a supervisor. I have called 5 times today & still using the same phone. I work at a call center -- why would the 1st 2 people I talked to today tell me to call back from a different number & the last 3 say there is an error & I will have to call back in 48 hours???

I've been using Safelink since April. First, the junk phone they sent me had a faulty battery. Once it got to 50% charge, it would completely die. After speaking with someone, obviously outsourced to India, who didn't understand what I was saying, I finally got someone who understood English and got a new battery. I had poor signal but thought the battery was the problem. No.

I applied in May 2017. They sent me a paper telling me to send in my information. I called to see what they needed. I sent in my power bill, medicaid card, foodstamp card. This was not enough. So they asked for my driver's license and my SS number. This was not enough. Then they asked for another proof of address, so I called 911 and got them to send me my correct address. The one I used to apply. Still was not enough. So I called my home phone company and had them to change my address to my new address that 911 gave me earlier this year. This was at the end of July.

A representative of Safelink came to my apartment some months ago stating that Safelink was upgrading users phones to a larger screen. I thought this a novel idea. I received the phone within a week but the sim had an id of another phone number so they stated a new sim card had to be sent to replace the one that came with the android phone (the previous phone was LG model). I received the new sim card and for a few months was receiving my monthly minutes without a problem. Then the minutes stopped coming. I called Safelink but ended up connecting with TracFone. The rep said they were the same but I had to now pay for my minutes since I was no longer with Safelink since I went with the upgrade. I was furious!

This my second phone, they don't know what they are doing. I realized these phone from Japan, so I understand they don't care. The government use their service, they just care of that they have a job. I knew this was too true something free from government. Hope this new business close. It do more bad than good. Sorry we do not need to be stressed. I'm going back to the faithful company l have to pay Monthly.

TracFone or SafeLink should not be able to advertise that you can buy an add-on package for extra minutes. When the SafeLink minutes run out they will just throw them away or dissolve them or whatever it is they do but you don't get them. They will come up with some kind of an excuse and not help you on your account at all.

Recently was sent a new phone to replace one that had become defective, called in to activate new phone, 2 days, 9 customer service people and 13 redirects my new phone still shows NO Service, all after many insults, misunderstood directions and the inability to understand conversations. Don't try for a manager nor Supervisor as they just don't exist. Problems do exist with offshore customer service centers, I do understand this, however this is absolutely the worst experience I have ever encountered, and it is a USA Government funded activity.

I have no income. Lost everything. When I saw that I could get a free phone & 500 minutes through Safelink, I signed up immediately. A year later, the phone doesn't work except for the ability to send an occasional text. I'm in a battle with Social Security. Requires me to get to Doctors & speak to lawyers BUT I CAN'T because voices are garbled. Outsourced rep from India said I needed a Landline for them to test my phone. You don't need to be tech savvy to know this makes zero sense.

I'm a customer for Safelink. I'm eligible and approved by the government to receive assistance with the phone. Still they discontinue giving my minutes without giving me an explanation. They keep on bouncing me from phone to phone, telling me that I need to person x and y but never getting the result. I spend over 8 days trying to resolve my matter, speaking with gov rep saying that I was approved to receive my minutes but on other hand Safelink argues that is not truth.

I'm keeping my old phone number. I called when I got my Safelink phone about porting my old number from another carrier. I have had this number for 17 years. My old company releases my number to Safelink and then they tell me it's not a working number. I have talked to at least 10 people. Finally they tell me they send me another Sim card that I have to activate when I get it. I never have had trouble trying to Port a number before.

My phone is over a year old. Recently it has been having all sorts of problems. The battery was failing to hold its charge. I also recently had a certification for service. I didn't know being in a shelter for the homeless meant I have to recertify 3 to 4 times a year nor did the form state that fact. I called customer service only to be told to call back on another phone! I don't have a backup nor can I afford it. The csr kept saying SORRY. So how can I borrow a phone if someone won't lend me their phone? At this point they owe me an upgrade and $$$ for the aggravation of being without service. The website is not helpful at all. Obama screwed us over.

Wish I could give it ZERO stars! First when I applied, I already had a Tracfone that had 700 minutes left on it & was good until December, 6 months away. I was glad to get another phone free from the Gov because my Tracfone was having problems, it did not notify me of my messages so I missed my mother's passing by 4 Hours (I'm only 7 minutes away from her rest home) so they cancelled my old phone & the new quit within 2 weeks! The rules state you have to make at least 1 call a month or it will be cancelled. I made at least 8 that 2 weeks, then I get a messenger note from work saying "Did you get the message not to come in?" The links from Safelink National to Safelink CA don't work, as well as the main google listing. I contacted them & tried chatting over the computer but she said, "You have to call the CA office." She gave me a ** site number!

I am writing this review after a month long frustration and several phone calls later regarding my Safelink enrollment, which as of today has still not yet been resolved. I lost my job and am currently unemployed, I have minimal monthly income and qualify for the Medicaid Safelink Free 200 minutes. I was told the enrollment process would take up to 2 weeks once my application and all required documentation was received. It has been 4 weeks since my Safelink account online shows I am approved and enrolled for the service but have still not received my minutes. I called Safelink customer service for my minutes and have encountered incompetence and frustration.

The primary reason for this poor review is the laughing and talking I heard (in a foreign language) while on hold for several minutes. I didn't say anything to the representative because I needed to report my phone lost. I kept holding while I could hear loud chatting and joking for some time. Later, she got back to my call and said, "Mam" and I overheard the other rep say "mam" and get back to her caller! This is a blatant disrespect for customers and good business. This call could have been significantly shorter. Not to mention, I do not receive all calls and have never found resolution to this after several attempts to have it corrected.

I have been a customer of Safelink for 9 years and since day one I've had the same phone sent out to me multiple times with multiple Sim cards. None of them work other than the very first one but the speaker blew out after 6 years of using it... It's the same problem with all of it. I have service bats but the phone tells me no service. I can't make a call or text. I've been on friends' phones that just signed up of Safelink and they have these nice touch screen while I'm still stuck with the same little dial pad no good phone. I'm so tired of this company. And when I ask to upgrade they tell me no because I'm an existing customer and they are only handing out the new 4G phones to new customers. **! All customers with these old ** phones should be upgraded too and that should have been done before any of these new customers got them...

On May 10, 2017 I purchased an upgraded phone for $100. It was not in its original packaging and arrived bubble wrapped in a yellow envelope. The phone was defective. Here's the information I sent: "Issues with the phone: Battery drains fast. A problem since receiving the phone. When using the internet, there is severe lag. When trying out any games, there is severe lag. Opening apps takes an average of 20 seconds. Most text messages cannot be sent despite the assistance from Safelink to ensure all settings were correct. Phone calls drop most of the time. Phone calls cannot be completed. I purchased the phone in new condition; however, the phone arrived wrapped in bubble wrap in an envelope and not a package. Why?

All read all these valiant points for complaints on this scam, and you will understand. The free minutes scam is create full... Make a two minute phone call and get charged for 15 minutes or more. Do not waste the effort in buying minutes - that's what they want. Class action law suit - anyone?

I have been with Safelink Wireless since 2014 without any problems, until recently. I am disabled and have the "OBAMA PHONE". Last year when my flip phone finally died, I called them and they told me they no longer give FREE phones and I had to purchase one which I did from Walmart, along with a TRACFONE SIM card (that cost extra). I did an upgrade and purchased a Samsung Galaxy Prime. I moved into the smart phone world. So now I have internet on my phone which is handy when I am out on my scooter and need to check weather radar, or in the drive thru at the pharmacy and need to place an order on their app. Basically I use my phone internet VERY RARELY and had SEVERAL THOUSAND MB of data built up on my account.

Alright so here goes. A year 1/2 ago I called and got a replacement phone since the one I had was stolen, after 3 months of calling them back since I never received my phone I finally got one. However it never got any signal whatsoever. I could not text or call or receive calls at all, kept telling me emergency calls only and would not even do those as I found out when I had to call 911. So I called them back and 3 hours later I am told we will send you a new sim card. Great, got it in the mail after 62 days, still the phone did not work!

Luckily, I've never used Safelink services in any capacity nor will I ever after this recent experience. Today, I tried to help a friend resolve their issues with this company. The following are my personal experiences over 3 different phone calls with 3 different customer service representatives. Man answered the phone, didn't introduce himself. I explained the problem, couldn't answer any questions, but said he would transfer me to the right person in technical support who could help. Man introduced himself as Carlo. Extremely rude, had difficulty understanding him, and he kept me on hold for 15 minutes while I could hear him breathing. I asked why it was taking so long, he responded "I'm looking at your information to find out what happened" another 10 minutes go by and he's still breathing in my ear so I asked to speak to his supervisor.

Called their 800 customer service to add minutes to my phone for this month. Their website was confusing and useless - but so was the customer service rep!!! I had to explain myself over and over again to no avail!!! Plus, the CSR definitely DID NOT EXPECT ME TO HAVE A CREDIT CARD!!! How can you possibly profile a customer over the telephone as being too impoverished to have credit card? Or too impoverished to afford $10 worth of phone minutes? After giving her all of my information (including credit card) multiple times and her repeating it back to me incorrectly MULTIPLE times - I felt so uncomfortable that I decided cancel my attempted purchase! How can you employ CSRs that don't instill a sense of confidence in their ability?

Wow. Just wow. This company forwarded a broken phone to the client right out-of-the-box. OK, so we BOUGHT one of their "special" phones - Lasted a few months. Pure junk. They made the client spend $42 to have it turned on. Then six months later it failed, and suddenly their service was designated as "pending." They couldn't buy another - No one sells phones to work with Safelink - And they couldn't switch to another plan because they were in limbo there... While Safelink got the stipend - And kept the $42. Time for a GOVT overhaul of this bunch of pirates. A class action suit wouldn't hurt, either.

I have a plan with them to pay $15. per month then I suppose to get unlimited texting and messaging plus 500mb internet access. On May 28, 2017 my phone disconnected due to the expiration of my plan, (although they have my credit card number) then they have my service back next day on May 28, 2017 and that's not OK. On June 1, 2017 my phone get disconnected again. I kept calling the customer service whom they told me there is nothing wrong and they connected me to the Technical Support Department whom they made a lot of check to my phone and they said it might be an outage in my area and they found nothing, finally they asked me to have my phone off and turn it on. I did but nothing changed, they told me to give them 4 hours and start using my phone again, that was since June, first 2017.

I read other reviews on Safelink and surprised to see that they are "not" just for the impoverished on food stamp, public housing, or SSI, SSDI. I was under the assumption that is all they did. My story is that I am on gov't assistance due to disability and "had Assurance Wireless". I was happy with them and only one problem that got fixed last year. A woman with multiple tattoos claiming to be from DCF in Pinellas County, Florida was going door to door in my public housing complex. She happened to catch me coming out in my wheelchair to wait for my van. She caught me off guard. Asked about me getting a phone and, I told her I had one from Assurance Wireless. She said, "You can't have them anymore only Safelink. Assurance isn't on the program so, you have to switch phones." (I phone out today that is FALSE statement and a ruse.)

I'm allowed a free cell phone and minutes from Safelink Wireless as part of my health insurance plan. I first tried applying online but wasn't able to because it kept saying my DCN number was required even though there was no place to enter my DCN number. So I called them and requested they mail me an application. Over a week later and still no application so I called again and they said it should be coming in the next couple of days. Waited another week and still no application. I called again the middle of May to request another one be mailed to me and a week and a half later, still no application so they said they would mail me another one. I said "NO: If the first two didn't come, the third one won't either" and requested to be transferred to a manager. The manager told me I could go online to my account and print off the application form (not sure why the first two people didn't tell me this).

This is the worst company and worst consumer experience of my life! I am on my 9th phone call to them. Frankly, I don't have the strength (I'm 70 yrs) to repeat all their errors, hassles, no phone service network especially indoors, the nastiness of their personnel and horrific attitude to not solve the issues. I will just concur with the many accurate complaints with Safelink Wireless listed here. It's all accurate - I concur and that's my experience too. How the Federal Government allows this company to provide such widespread fraudulent services is beyond me. The company is ripping them off and us as consumers! DISGRACEFUL. With all these negative reviews surely you must see a pattern! The service is so disgraceful if I was the Federal Government I would remove their certification to supply free government phones! Someone ought to look into that!! This experience is really absurd!!

I called Safelink today at 8 am. 11 am was told to give a call back. This went on for 6 times. Finally got a supervisor at 6 pm to tell me my minutes would be put on my phone between June 2, 2017 to June 5, 2017. I always get my phone minutes on 1st of month. I called Tracfone 3 times my phone carrier. They said, "Safelink don't release the minutes until a certain date."

SAFELINK LIFELINE: Glad by chance saw this site. Was looking up how to get past their site, to contact someone higher than their line. Had cell phone for three months, and can't even begin my story. Sad minutes are counted when calling. Since March 2017, used 89% of my minutes. Last Friday used all of them, after 1 hour or so, said to call back when I get more minutes. Hope they don't get those funds. No voicemail, minutes. I have to call to do manually, and so on! Can we get past (611) number? Past supervisor? And email someone higher from the state to read their reviews. I need to rush, but if I had more time this would be a letter.

Where to start? If I could give them ZERO stars I would. I used them for years. No issues. Then back in February when I moved to a new home I misplaced my phone. So I called to get another one. That's when the nightmare started. Even though I already qualified and recently re-certified, they made me close my account and start fresh. I filled out a printed application when I found out that I could've faxed it. So to "speed" things up I called them to fax and it was rejected because I already indicated I'd be mailing it in. RIDICULOUS. So I mailed it and after a week heard nothing. I called and they said I already had enrolled in a different program. NOT TRUE.

Unbelievable! Applied Feb. 28, it's May 30 and still no phone! Documentation required after 3 attempts including pictures sent of a Husky D card and a letter explaining the situation. Calling customer service is like playing roulette with foreign countries they outsource to. No help at all, moronic, they only will tell me "it might be" one of many problems. WHAT ABOUT EXACTLY WHAT DOCUMENTATION REQUIRED MEANS?! I would not recommend this company to anyone. The reps read what's on the computer screen and have no knowledge whatsoever. Seems like there is no US contact to be had. If there were negative stars for ratings, I'd give 'em 5.

My phone was disconnected twice without any warning. The customer support is so terrible, they should all be fired and replaced with those who know what they are doing. Their system don't update in real time so it's impossible to have a working cell phone. I would not recommend their service to anyone. They kept claiming my address had another lifeline service in the house which is not true and when I asked how to clear the problem, they said apply March 2018 a year later. That's absurd.

I rarely use my cell phone and was on the 150-minute roll over plan for years. I had accumulated over 6400 minutes. A few days ago I happened to look at my phone and noticed that I only had 340 minutes left. I called customer service and after a long wait time I finally spoke to a lady who did not speak English very well at all. She told me that they changed their plan a year ago and that's why I don't have those minutes. I explained to her the minutes were on my phone a few weeks ago. She went back to her BS story. I asked to speak to a supervisor.

I've used Safelink since around 2007. They have sent me 2-3 phones but I have bought bunches of phones. They just sent a replacement and I don't use much and the battery runs down in "1" day! I'm scared to ask for another one. They might ** at me! Asked for a smartphone and sent me a piece of junk! I've been thinking going to another gov't program! I used to believe in them but no more!

Safelink is dropping ALL ACCOUNTS for Not renewing service so they can change business models and force existing customers to choose their new plans. Safelink no longer wants to have ROLLOVER MINUTES. So if you received a very surprising email saying your service is canceled and you did not actually receive a heads up to renew and you got canceled that is because they did not actually want you to have a option to not change your plan which is fraud. WE NEED TO DO SOMETHING ABOUT THIS. THEY STOLE OVER 3 THOUSAND MINUTES OF MINE BY CANCELING THE PLAN FOR NO REASON. They simply want existing customers off of their rollover minute plan so they can get us on their new plans of no rollover unlimited for 15 dollars. New business model is fraud to get you off the old plan without your wanting a new plan. >>> Email me for a recorded conversation with them about this situation **.

I did my application online 4/13, and submitted verification immediately and was told that was the quickest way to be approved. Well I was not processed until May 2, even though I submitted the proof multiple ways. I checked my status which said the phone would be mailed out within 7-10 business days but there was no tracking info listed so I called and the rep said not to worry I should receive it. On the 11th business day I called and a woman told me that she sees it's been processed and I should receive the following day. I waited until 7 days later to call. The rep (who couldn't really follow what I was saying) finally told me that my status never changed to enrolled and I should wait another 7-10 days.

I was eligible for the free phone from Safelink... However they left me in a very unsafe situation. I had my phone service shut off because this service was to be activated on May 18, 2017. I was on the phone with them for six hours yesterday trying to get the service to work. Finally I went to bed and tried again this morning. Since 8 am I still have no service. I cannot call from an alternate phone as their promise to activate had me try to save a little money and cancel my service. Now they expect me to walk a mile in 40 degree weather to call them from a pay phone to activate?

I received a free California SafeLink cell phone 9 months ago now and just reading some of the negative reviews shocks me because for 9 months now I have had my free cell phone and I have had no issues with it. Works very well. I use it everyday, several times a day now, and no issues at all. I have been very careful with a protective case. I keep it charged. I keep it clean. I have never dropped it. It still looks brand new after 9 months of use & it still looks brand new out of the box. Some of the very negative reviews makes me wonder why do these free cell phone people are having issues? Could it be they cannot manage their life very well?

I spent almost a week dealing with the customer service. They would give me a replacement phone so I had to buy one and the companies they tell you that are compatible, oh they are, but they don't tell you that have to buy BYOP activation sim card that will work with your account. For example my service provider is NET10 through SafeLink and they told me to buy a BYOP sim card activation through TracFone, which could not work with my net NET10 service which I don't understand that because Straight Talk, NET10, TracFone and there are phone companies and to there all part of SafeLink and safelink goes through TracFone and be careful when getting upset with tech support. If you cuss or anything they will threaten to shut your service off.

I have been a customer for Safelink for a long time and I was happy, but because I only received 500 minutes, I needed more minutes, so I decided to accept an offer of unlimited minutes and data for only $15. The problem was that I never receive the free minutes after that, although they promise me to return me the 46 minutes left over from March. I was supposed to receive my free minutes in May and I never did. I called customer services and they told me that they will give me the 500 minutes, but they never did.

Safelink owes me money for two cell phones I bought on their website; one was bought on Dec. 26, 2016-- would never turn on ($39.00). The second phone bought on Jan. 7, 2017-- barely worked at all, had very bad reception. When I finally could get through to Safelink one day-- had to use speaker and was the only "person" I ever got through to. I paid through PayPal and needed to know where to return the bad phones. Safelink NEVER got in touch with me--- NEVER has. I have written them FIVE LETTERS to them; wrote to the Attorney General of Maine and two other government agencies due to the fact that Safelink is paid for through the US GOVERNMENT!!! Safelink owes me $189.00 total. Anyone else out there who has been screwed over as I have???

Have been with them since 2007, different states, transferred service. I too received no text/call, to re-certify my Lifeline assistance. They dropped me like a hot potato! Recovery? I had to reapply. My nightmare started Feb. 2017. No internet, they mailed me their enrollment packet. WHAT A JOKE! From their Fax It Back- get your phone in 7 days (2 sent, two different fax numbers) 1 mailed in app, too many phone calls & phone cards bought at $19 a 60 min. card. And no their 611 was not free! Language barriers, etc. $90 spent I didn't have, to resolve what never was resolved.

Never get my minutes on time. I have to call them which burns up more minutes. I get the rudest customer service person, who wastes my time telling me that I have already received minutes. As if I'm too stupid to see I haven't gotten them. Then I have to go thru the same code entry mode crap that I have already done, for this non-American English speaking person to tell me he can't understand me because I have an accent. OMG!!!

I do NOT know where to begin, I must stress to anyone who dares to even think about signing on with these **. My phone service will turn off out of the blue for no ** apparent reason, differently, NOT ON MY ** PART (ALL RECERTIFICATION PAPERS ARE ALL UPDATED PROMPTLY). I make sure of that cause a ** need this phone. Anyway, I am constantly having something going wrong with this service almost to the breaking point like nervous breakdown. I will not go through everything I went through, but I will say this, I WAS GIVEN A GIFT CERTIFICATE Visa reloaded card (FOR MY BIRTHDAY). You know the ones that you can purchase at a ** Dollar Store, or Dollar General wherever part of the planet you live. But, I'm CALIFORNIA SO WE GOT DOLLAR STORE.

I have had nothing but trouble from this company for a year now. I have been dealing with them for 5 years, and at times they have definitely been "less than" average, but this year they have gone above and beyond that accountability. Last week, after waiting 23 days, as I chose to just purchase minutes in order just to have some, they still made me wait more than 48 hours in order to get them, even though I contacted them and asked for assistance. This week, I contacted them to get my minimum minutes, and it has now been approximately 36 hours, and unless I use the "if you speak Spanish key" I can't even talk to anyone, as they are "processing my request".

I was 8 weeks without service because I was told I had to buy my own phone. After I brought my phone the following day to be activated I was told it would be activated in 48 hours. Well I called Safelink about 20 different times without success. I was given about 10 different ticket numbers for service to activate my phone. Finally I was connected to an American representative (by the name of Mark) and he turned my phone on immediately! What I did was called to by additional minutes, explained to them my situation and they connected me to an "American Representative". I'm giving this rating because of the service I received from Mark and not Safelink as a whole. Kudos to Mark!

I applied on Mar. 5 and it's now Mar. 28th. I keep seeing pending even though all paperwork was approved. When I call it takes forever to get to someone and then no one knows anything other than what I've been seeing. I've spoken to 3 different managers and each time was told it would be expedited. What is their idea of expedited? I've had to end up getting a minutes SIM because I don't have their SIM yet. I really can't afford this. But there are not many companies that do the bring your own phone. Had QLink but their phones are old and don't work, and when I asked about returning for another they said it would be the same brand. So I canceled them so I could use my own reliable phone.

I have been transferred 4 times trying to get my phone activated and been on the phone for 2 hours. Ridiculous. If I have to hear someone say that they are "utilizing all their tools" in a accent one more time I'm gonna go crazy.

My service was terminated when they failed to notify me via text that I was due to enroll again. Instead, they notified me through a former address. That's fine. But since February, THREE MONTHS AGO, I have been trying to enroll again, to no avail. Tonight, I was on the phone with six different customer service representatives. Each time, after giving them the same information, they told me they were unable to assist me and that they would transfer me to a supervisor. Each time, I was placed on hold, and disconnected. Hell, the last person didn't even transfer me. Just left me on the line. And I did not go off on anyone, as much as I wanted to so bad! I understand that they are merely employees. But Safelink has the worst customer service I have ever dealt with, worse than even Comcast! It seems that it is IMPOSSIBLE to get in touch with a supervisor.

After actually being a customer I can truly say the customer service was horrible, inexperienced and at times unknowledgeable on resolving even simple CS issues. Don't waste your time and energy. Free is NOT worth the headache or time wasted with this company.

I could write for hours about the problems that I have had with SafeLink. I have used this service for several years. I had no problems until recently. My purchased lifetime minutes were taken away. I have tried three times to upgrade to a newer SafeLink phone. Each time, after the phones arrived, I had to return them because SafeLink could never activate them.

I find Safelink Wireless’ service helps to keep me in contact with my family and friends, as well as lets me check the news and keeps me informed on new and current events.

The phone from Safelink Wireless freezes a lot and I found other info on the phone that didn't belong to me. I deleted the information. It made me realize that when I get another phone I will make sure that everything is deleted and remove the sim card.

Have sent in what they requested for getting my phone minutes back. Have been on hold for 45 minutes with them. They said my account has been de-enrolled. Faxed what they needed but no minutes back. Dissatisfied very much with them. Dont recommend getting phone with them.

In February, my monthly minutes seem to dissipate. By February the 12th, the 500 monthly minutes, were gone. I had only made a few quick calls. Not being able to get any assistance; only a suggestion that I purchase unlimited minutes for 30 days, at the rate of $15. So I purchased the unlimited plan. The agreement stated that monthly minutes would kick in when the unlimited service expired; they didn’t. The representatives did not bother to look for the problem. Every representative, I spoke to on the 19th of March, gave me a different ridiculous excuse and no solution. I was hung up on, laughed at, and treated really disrespectfully. One representative told me to go get a job. The reps kept telling me, my minutes were on my phone; yet, I could not make a call. Then they started telling me I had to wait till the first of April.

I called to get my number changed. It never happened even though they said it did. I called, they put me on hold for an hour and a half just to tell me it would take four hours to update my phone when they first said it would take five minutes. When I asked the rep for his name he refused to give it to me as I was going to file a complaint. He left me on hold for another twenty minutes without checking back with me just to say it would take four hours. Total rude inconsiderate waste of my time. Safelink sucks with a capital C and has the worst customer service I've ever experienced. You should hire people who can speak English and who have at least the slightest bit of literacy. Nice way to save a buck by hiring useless foreigners for ten cents an hour just to keep from paying minimum wage to people who can at least converse with a tiny bit of intelligence. I'll say it again... Safelink sucks!!!

I will keep it short to add to the 400+ 1 star rating, which is generous. I have never been treated so badly by a "customer support" group. For 1 thing they has no idea what it's like to live without a phone and low income. I was treated like a leper, lied to, basically called stupid and a liar of which I am none. When I ask to speak to a supervisor I got the same exact questions that they are obviously reading a book. Government programs should remain in the country manned by American citizens. It should never be a commission-based company that leaves room for the type of disorders activity that I am speaking of. When I ask to speak to a different supervisor this guy gave me a fake employee number and put me in limbo for almost three hours. I guess he thought it was funny.