Safelink Wireless Reviews

These people working here at the CS have got to take stupidity test before they can work here cause everyone I talked to was so incompetent it’s unreal. I’ve never experienced such inept people like this. STAY AWAY.

If I could give Safelink a zero I would. This company has one of the most incompetent customer service & tech support departments I've literally ever dealt with. Don't waste your time. Just go with any other lifeline program.

Where do I begin. I have the company to be dishonest, uncaring and completely void of business ethics. They do not understand what they are doing and to make matters worse. They’re based in the Philippines, where I continue to maintain while they understand English, they don’t understand the context with the problems that they inflict on others and are absolutely unaccepting of their responsibilities and consistently blame you for their own problems. I strongly urge you not to go with this company and the saddest part of all is this is supposed to be for people who are entire need of communication and I can assure you, you will not get it from this company as I literally had to transfer my service away from them in order to fix a two minute problem that they caused causing my service to be down for over six days.

I have been using SafeLink for about 12 years. I've not had any problem since we had to call to transfer Sim to another phone. This could take a day or 2. Now, if you get a new phone you just swap your Sim around! I don't recall ever being asked to recertify every year. I have to recertify my health insurance every 6 months then at a year, but I've had no info or any changes since 2011 never have been asked about the phone. I get texts lately "Would you like to continue enjoying your extra benefits click here". I didn't know if it was spam, so I started reading and it may be that I should recertify? Problem is I've never had to and the phone service unlimited and unlimited data still work perfectly. Maybe they just use the info from my midpoint reporting. Says they may do it themselves if easy.

I've had to start the process over three times. I've been waiting for my phone since March. I've been listed on the California LifeLine administrators computer as being a customer or client rather of SafeLink wireless. They had the audacity of telling me it was my fault because I put in several applications when they are the ones who made me process them through them with their representatives.. Every time it's the same runaround. I get nowhere but a promise of it'll be there in 7 to 10 days which is happening a bunch of times. All I want is my phone and my service and they're holding me hostage.

Safelink should not be relied on to work all the time. I have Safelink and they will drop you every now and then. Now they are trying to say that I owe some kind of old bill on my phone or service that I get for free. I thought that this service was free for poor people like me, I guess not. I know now that Safelink and Tracfone are owned by Verizon. Verizon either needs to stop acting like they are helping people out or do something about all the problems that are going on at Safelink. I bet you don't see a paying Verizon customer having all of these problems. BAD REVIEW for all of these companies.

I was with Safelink for a few years and had no problems. I was assigned a nice, easy to remember number. But when this program discontinued, I had no choice but to switch to Spectrum who assigned me a new number that is difficult to remember. I still don’t understand why this happens. And when I wanted to change Spectrum number, I am told that it is auto generated. In other words, I could get a similar number so what's the point. I miss Safelink and I wish I could have my cellular service with them again. Good luck with that with the current administration.

Total of 7 hours of wrong information, wrong transfers, and disconnects having to call back multiple times and having to go through everything over and over again and again. A few time there was extreme noise in background, rudeness. The most difficult was impatience and being rushed. I'm disabled and have trouble with getting the cover off and dealing with small SIM cards. I was frustrated to tears. I know what to reasonably expect from customer service as I worked in customer service. Most people have had bad experiences with other companies' customer service, but this was on another level. I have never experienced such poor service as Safelink. They definitely need training.

I applied online and also applied at one of their tent locations in the past. Online was impossible never dealt with them this way in the past. They have changed it use to be easier. Their customer service told me I have to contact Lifeline myself. I never had to do this before. I contacted Lifeline myself and lifeline informed me I was approved. They were waiting for Safelink to respond. So I contacted Safelink again. I told safelink lifeline has approved me waiting on safelink. Safelink put me on hold and then came back saying I have to call lifeline and get approved. My account was waiting on Lifeline's approval.

For over a month I've been calling Safelink every week because for whatever reason the service kept cutting off. I would get them to cut it back on and days later it would turn off again. This is the only free service that will give you as much as 10gb/month but it won't happen because safelink is terrible and unreliable. Despite of all the negative reviews I saw I still decided to give it a chance and I totally should've just listened. I'm with QLink now. QLink is way easier. I was able to do the app and get approved and activate my Esim in less than 15 min. Don't waste your time and energy with safelink.

If I could give this government service a zero, I would. So let me get this straight with you. They are taxing your income to provide this “great Safelink service” to your loved ones who are prob senior citizens. The thing is, they are taking your tax money and barely giving any WiFi or service to these people so that their phones can’t make outbound calls or receive any incoming calls. It is actually dangerous for your loved ones to have this service. I tried calling the “safe link customer service” which is an Indian call center, and they refused to help or even let me speak to a manager. This has really gotten out of hand. And yet you are expected and made to pay.

I give it one star because that's as low as it goes. Otherwise I'd give it minus 100. They've done nothing but waste my time. Not only completely incompetent but also rude. I've done literally everything on my end up to the point of actually sitting next to someone at their desk and doing it myself. Someone somewhere between TracFone and SafeLink has done something wrong with my activation and is exploiting the plausible deniability between the two of them and aren't owning up to it. I've actually had to file a complaint that got elevated to getting to the FTC.

Worst phone company in America, I transferred my number & then it worked for 5 days & when I called the robot wanted my phone number, it refused to put an operator on for many many times, many hours & buttons pressed, then, the foreigner said I need to call Lifeline, Lifeline said I am up to date & that SafeLink disconnected & closed my account, I called them back & went thru the hoops, they told me it would be 28 days before they can put my service back on, I told them to ** & went back to my original company, I was in & out in less than 10 minutes with my phone working on Lifeline for 1 year. SafeLink is 100% a scam & hopefully the government stops giving them money. They need to be shutdown before they destroy other folks lives.

Too dang funny! Their rating is actually a perfect one star! LMAO! And the SafeLink really does suck as bad as their reviews show! Need I say more? Don't get suckered! I'm going with someone else for sure!

Horrible company I have ever dealt with. Customer service is terrible I cannot for the life of me understand anything they say. Also, the first person I talked to hung up on me. He kept on trying to send me a code which I never received. That's when he hung up on me. So,. I had to call again. At least the next person I talked to got everything right. I was very upset. I just told her, "Do not talk to me." All I needed was more data. She also tried to send me a code but I didn't receive that code either. Geez.

Whenever I call about an issue I get a completely wrong answer and completely different answer than the last time i. I think they just fill the air with words long enough to say they talked with you and get you off the phone... Also service cuts out frequently in cell phone range and wifi calls.

When I signed up, I was told I could port my number and use the SIM in my own phone. I spent 1 hour on the phone with a representative who could barely understand what I was saying, and couldn't answer my questions. So, I gave up and ended the call. I tried back about a month later, and I literally spoke to 10 different representatives each of whom gave me different information. This totaled up to about 2 hours, my phone number still hadn't been ported. I called back the next day and the same issue. I was finally told, after an hour, that it was impossible to port my number and that I would need to purchase a new SIM or a new phone. Safelink is a total waste of time and I wouldn't bother with them unless you are desperate.

This awful company has wasted 10 days of me on the phone and not able to transfer the freaking number. Bunch of bad reps on the line. They are just wasting your time. They couldn't help us one bit to transfer our current phone to the sim card that we have. It was such a awful experience and I cannot claim more not even to try them.

The worse company I've ever dealt with. I have to reactivate my phone every month because they claim I didn't submit documentation. The service is awful. Phone is slow, sends text over and over, sends text to multiple people and have to click on an app 3 or 4 times. Don't use them.

I have never received such poor customer service from any communication company in my life, not to mention that they are funded majority by government sources. Can't help but wonder if this is why customer care is at an all-time low in my opinion. Although transferring from Dept to Dept after multiple choices of sitting through an automated phone service, Seems simply to frustrate and aggravate to the point that you refuse to call back after consistently being "" disconnected. It is highly stressful to have to deal with these representatives, for which I feel confident are outsourced and received by a completely different country far from the United States.

I will never use SafeLink again, 4 months ago my phone data went out and we was supposed to get a new sim card, never came. The phone got cracked recently and not once did they ever ask me for email passwords. Now I can't get a new phone because I never had a email with the account, tried to use the enrollment number and they want a password I never made, when I get into my account it ask for my last 4 ssn, nothing else. This is just crazy. I've been with y'all since 2022 and y'all just tell me, "Well too bad." I have to purchase a phone, if I could purchase a phone, I wouldn't be going through y'all.

I have just spent many hours on the phone, in chat, finally got a human who told me I had to buy a new Sim card in order to use my galaxy with them. I already had service with them. Then it dawned on me to just put the sim card I had in my Samsung galaxy and no problems. All day they told me I had to buy another sim card. Made no sense at all. Just more money grubbing. There was no need for another purchase. Theft by misinformation. And I could hardly understand the person I spoke with on the phone. Was clearly reading a script and doesn't know her job. Just following clicks on the screen. That's the biggest problem with customer service. Guessing she's in Indonesia.

I tried for 3 weeks to get things straight with this place. They have the absolute worst customer service I've seen. I wouldn't give one star but that's the only way to write a review. I'm with Assurance now. They are wonderful. I don't write reviews but I'm trying to save someone else from going through what I have. I had to speak with over 20 people within the 3 weeks. Every single one of them were hateful and had no idea what they were doing.

I've been with Safelink for years. The service was never as good as a paid service in that I would have spotty signal in even semi-rural areas a few miles outside a town or city. However, after the government made us all upgrade our phones, telling us that it's ultimately a good thing because we were going to have improved 5G service, my phone is mostly useless outside my home. I had to purchase a phone as they were out of free 5G compatible phones.

I have personally had the most ridiculous and frustrating experience(s) with Safelink. I received an error message from safelink saying my service was deactivated so of course I jump on the 611611 and explain myself for probably 4 hours to multiple people that have no customer service experience or manners to begin with. They finally inform me that my lifeline benefits were transferred to Infinity in January with my name and someone else’s number and address so basically identity theft right. So they tell me I will have to reapply, I said why if the person who transferred my service didn’t have my personal info to verify my identity or the code they send to your phone to prove who you are and that you have that phone with you was able to transfer my service without verification action but you are unable to transfer my services back when I do have all my identifying info and codes, of course no answer.

SafeLink has very bad customer service. They don't listen. All they do is repeat the same thing over and over to you as if they're reading off of piece of paper. You could never speak to a supervisor. They don't listen well. Very bad service.

About a month ago my Safelink phone started telling me it did not have a SIM card. Well it was working fine, then I can't do anything with it because of it not recognizing the simcard that was in it the whole time it was working fine. Spent many hours with them trying to resolve the problem and even buying a new SIM card and them telling me to put the new SIM card in and turn the phone off and then back on an hour later and then wait 6 hours for it to start working, well I did this and other things they told me to do to get my phone working and nothing works.

So, they lied to me first. I called to ensure that they work with T-Mobile for lifeline as they had indications on their site about Verizon and I needed to be sure. They told me yes that getting signal through T-Mobile (or AT&T) would be no problem. I sign up to switch my lifeline over to them. I get the card and it says Verizon and of course it won't connect because we don't get verizon signal here where I live. Hours of phone calls later after the sim won't work and it is determined by the genius' there that the fact that I don't have Verizon signal is the problem and I get sent over to another dept to buy a sim card that deals with T-Mobile.

Safe Link Wireless and Simple Mobile are running the same Bad service Scam! Safe Link Wireless and Simple Mobile are both connected. And Safe Link Wireless and Simple Mobile both have the WORST customer service I have ever seen!!! Their customer service agents are FOREIGNERS from the Philippines. And their customers service agents are absolutely the WORST I have ever seen!

In one word.... horrible. SafeLink was okay for a while but it's as if SafeLink is being phased out. I had SafeLink for a couple of years and it was fine. Recently I dropped it because I couldn't do anything with the 4 GB minimal data. I purchased an additional $20 4GB plan only to find out from a representative that they had no record of my purchase. Living in a rural area I had no other option but to sign on with a legit carrier. Free phone and unlimited talk and text is all SafeLink is good for. If that's all you need go for it. Don't depend on the mobile data, which is basically non-existent. Look elsewhere for government issued communication assistance.

If I can give a 0 star I would. After the Government funding went out I lost my unlimited data. So I was trying to buy more data. I tried a few time with each time it would say, 'We’re unable to process your transaction at this time." But I was charged every time. But never got any Service. I've called and called. They will not return my money. It's $60+. Luckily my bank will do something about it. But I shouldn't have to rely on my bank when it was Safelink's fault.

Worst customer service in the world. They only know what the book says. If you having a problem outside the book they're lost. If it wasn't for the worst service in the world it would be great. Great reception in the country. But the service people ruin the company

Safelink Wireless customer service has got to be one of the worst customer service people I’ve ever talked to. First of all none of The representatives have any idea what they’re doing or how to help you. You can tell they are reading right off of script and half the time they can’t even comprehend what they’re saying and they constantly just repeat themselves. They are the biggest bunch of incompetent people I’ve ever talked to. Joe Schmoe down the street has given me better help than these people who answer the phone halfway across the world. I understand that it’s a free phone service for a lot of people, but if the company could have some decency to hire competent individuals who could actually get the job done right the first time and help people would be an amazing thing.

Everyone with Safelink needs to file a complaint with the FCC Lifeline program. In my complaint, I told the FCC to ban Safelink from the Lifeline program. I have spent 2 weeks and numerous hours trying to get basic information for Safelink reps and managers about my broken phone. They give contradictory advice; they drop calls; they tell me I should call back "every 24 hrs" to see if I qualify for replacement phone; they say they will send an authorization code to me email, which never arrives; they say they'll send the code to my phone, after I've told them it is dead; they tell me I need to add a PIN at my Safelink account online before they can help me, but there is no field for entering a PIN on the website. This is madness.

I have been with SafeLink for little over a year and now I'm in the process of changing companies and they keep giving me the runaround about me getting the info I need to do so. I would have to pay for a service to get my number ported over. After I have said my phone is broken I can't the info that need because I have to be able to get into the phone. After I said repeatedly I can't access anything on the phone and they won't send it via email. They won't even transfer me to anyone that can help me. They are rude and barely speaks English. I need my number and now I can't get because you gotta jump through hoops and everything to not get the number I desperately need.

ACP program was ending, so I've tried to switch my mom's phone service to Lifeline. Called a week ago and their support promised to make switch on June 1st, but that didn't happen. Now Safelink support sending me back to Lifeline National Verifier where my mom has a qualified and still valid application while Lifeline National Verifier support asked for three way conference call to resolve it but Safelink wireless support told me they can't do it. Now my mom is without the service for 4 days already. Avoid at any costs.

I have been recertifying since March 2024 and send form after form verifying my eligibility and today June 2 2024 and they want the same form that I sent 15 times already. This place is a scam... Don't waste your time like me...

SafeLink is terrible. Support system is no help. I have had nothing but problems and call support for help. No one speaks good English and only pass you off to another. I am on phone for at least two hours. They read what to do. No one knows how to fix the problem. I now have no phone. But I am done with this Government phone. It has been nothing but stress trying to get support to understand. And if this is really government phone why do they not speak better English. What government are they really?

Completely then totally useless. Says no such address. When I applied, I didn't make up the address. It exists. Are all these companies just a bunch of scammers? What is their problem? Why is it? They can't seem to do their job. Or no haven't don't have any knowledge of anything.

They are terrible. They dropped me from the program for no reason, and they never informed me why they dropped me. I'm very upset about this because I needed a phone and now I can't get a free phone because Safelink Wireless, Truconnect, and Access Wireless are the only programs I get a get a free phone but all those programs suck.

Practically a scam and not worth it, even when free ... This is by far the worst phone/tablet I've ever used/seen. Firstly, the "salesman" scammed me of cash and when reported to customer service, I was given nothing more than an apology. Secondly, they lied to me and claimed I'd have unlimited data on both the phone and tablet. Not only was data very limited, the tablet had zero data access whatsoever. As for actual performance, they are slow and laggy to the point that basic functions like pressing buttons or swiping the screen barely work.

Order a phone from them and paid express shipping and everything then ordered my phone case from Walmart the next day. And I got my phone case yesterday and here it is five days later still no phone. This is soo sad. Really regret buying from them instead of Walmart and would put 0 stars but can't.

Had to call customer service every other week because my service would stop working. The only thing the representative did was transfer me to someone else who then transferred me to someone else...it was a never ending cycle! I spent over three hours on one of these calls just being transferred! After months of bull crap I took my business elsewhere!

I signed up with Safelink because of a very hard time. The phone they sent me was cracked and randomly called my contacts. I called them and they sent me a new phone. And gave me a new phone number that I didn't want. I spent over 45 minutes on the phone with them and 5 different people. NO ONE there knows their jobs!!!! I can NOT wait to get rid of them.

I received a free phone from Safelink and my phone went completely black. So I called customer service and they claim to have shipped me a new one via UPS, they gave me tracking number and everything. I traced phone for three weeks. Still haven't received new replacement phone. I called and complained and they told me it said delivered, when in fact it never arrived 'cause it was sent back to carrier. I explained this 15 times to Safelink customer service and they gave me hell, I never felt so flustered and not understood. The last call I made to this horrible phone company the person who assisted me caught an attitude and started pressing buttons in my ear. I will let everyone I know and make it my job to tell them not to ever order a phone from Safelink or buy a trace phone ever.

Early SSDI and years ago found the lifeline program. It was a nightmare. Always had to call some offshore account with barely English speaking customer service "reps" going round and round. (Moved from East to West coast and at sisters until I could find housing). So I could only use their then landline when they were not at home (would tie up the phone). I filed complaints with Gov agencies (went nowhere). I had worked on scholarship for NYC agencies (health dept and law firms) so knew how to research et al.

I qualified for this service rather quickly. When I signed up I provided the IMEI number for my device and it said it was compatible with their services. When I received the sim card the instructions seemed simple enough which were just basically to stick the sim card into the phone and you are good to go. Only problem though was that wasn't the case. Only thing that worked on the phone was data. It wouldn't make or receive calls or texts. I did all the normal troubleshooting steps to no avail.

In 7 yrs with Safelink I've had to recertify every 2 yrs, and each time I recertify they send me another cheap phone and A NEW NUMBER. When I asked why they keep changing my number, they say I would have to pay for services for that choice. Really, really, so, to keep my lifeline I'm forced to change my number every 2 yrs. Start my acct all over again. I'm going to change my lifeline carrier asap. And don't get me started on the overseas customer service, good luck getting connected to an ENGLISH SPEAKING/UNDERSTANDABLE person. Joke of jokes. Worst ever service.

I was enticed to transfer from the acp program with Cricket wireless (unlimited text call and more data) plus a new phone. I had the service one month then my phone stops working. I'm told I exceeded the 350 min max. What max. I have you recorded saying it's unlimited. Well it can be but you have to reapply and wait 7-10 days with no phone. (Mind you I wear a defib vest and must have a phone.) If given a choice get the acp or Obama phone thru cricket wireless. Much better service and no gimmicks or lies.

Still not overly happy with the experience but I did receive a text giving me a way to check my data usage balance. It's unlimited plus the hotspot works. Service has worked well thus far. The phone is slow! My old phone is 5x faster of the hotspot this new phone provides for it. I still recommend shopping around but in all fairness, it's better than I originally gave it credit for.

I was calling for my 86 mother who was having a difficult time activating this replacement phone and I wanted to see about porting the number she'd had for 5 or more years over to this new phone since it was giving us a different number now that it was activate. After verifying that the phone was operable & ready for use, I asked Grace about the possibility of changing the number to the number that my mother remembered, at 86 getting her to memorize a new number was going to pose a challenge. We verified that it would, that number was under the carrier T-Mobile & Grace stated the Safelink phone would have to be shut off in order for the number to be ported over, and I would have to contact T-Mobile and see if they would release that number.

I have received the combination ACP / lifeline and I have been using it for 6 months in Vancouver Washington area then moved up to Yakima and I moved in with SafeLink wireless as my new ACP / Lifeline provider. So I received the phone and SIM card linking me to SafeLink. The phone was a Nokia C100. The "C" represents crap. I wasn't even getting a bar even though the tower is just a short distance away. I even bought one of those old cell phone antennas they sold for years on the TV which was supposed to increase your reception. It barely added one bar which at least was better than what it was.

First off they outright lie about saying their service is unlimited. It ran out of data in a few days even though I signed up for the unlimited plan. Now the customer service person hung up the phone.

When I initiated the benefit transfer process recently from another carrier to Safelink a.k.a. crooks' den, I thought I knew enough already about what the Lifeline (and ACP) industry was and how it was operated: the lowly off-shore entities picking up phones, with their linguistic challenge. Yet, most that I have dealt with were at least not 'unsupervised prank playing phone line. As it turned out, Safelink was unlike those competitors who may be not competent but not with intention to defraud you.

Their service and data work well if they work. From day one my phone fails to get text msgs. I don't realize this until I can't a verification code. So every week or so I call 611 and it finds a problem and I get about 15 texts. Well I also talked to people at least 6 times and they want to do the fix and that's it. I told them after 2 months of this it was ridiculous and I need a new phone. They refuse to give a replacement phone, so I'm switching carriers. Why should they get paid for defective service? I missed texts for jobs and other important things. Until one realizes their not getting them they don't know. Also twice they failed to call me back when they asked for a callback number. Bad customer retention procedures!

I started with Safelink Wireless government program in 2016. They stop serving to share it and I started paying the $15 a month and it went to a TracFone. Well last week Safelink decides to turn off my service and lock my phone and I lose my minutes for TracFone. I’ve lost five minutes with everything with soup. They won’t help me at all. I’m stuck with no nothing. I don’t know what to do. They won’t give me a refund. They won’t let Safelink is not available in my area area anymore for the government thing. It’s just TracFone all the sudden. Just drops me and says, "Sorry safelink to shut your phone off," and I I’m just I’m blown away and they were rude. I’ve been on the phone with people from a different country for hours today and I got nowhere. Absolutely nowhere, please help somebody v.

I have a phone from them and I love it! It's exactly like the one I spent $200 on at another place, except free. The Internet is good. Anytime I do have a problem with my phone I call the 611 number and it's handled fast and they are very friendly! It only took a week and a half to get my phone! I am so grateful! Without them I wouldn't of been able to afford a phone or service and I really need one with 3 kids! I love it. I recently tried boost mobile and I didn't have it for a week before I had it shut off and switched back to SafeLink!

I've used Safelink for 8-yrs, and my experience has been very positive! Customer Service has been excellent, and their Cellphones and Cell Service have been fine. They also provide (1) free replacement, for broken phones. Glad we have the option to "Bring Your Own" Smartphone, as long as it's "compatible" with the Lifeline Program. I used (2) other "free gov. cellphone providers" — and Safelink has been the best one yet!

My husband & I receive help from government, we don't make much in income. While my mom was alive she received Safelink wireless, but she passed away & the wireless phone was canceled for non-use of minutes & number passed to someone else. A year later I re-applied for me since I had proof that we get help from Access Florida, first it was approved, then rejected. We waited for a letter explaining why but never received one. I don't think Safelink is fair, they think everyone lies in their application even with shown documents. Shame on them, they should know better.

Always great customer service. If you need help trust me call Safelink. Better than the rest! When I needed a replacement phone they sent one right out to me. If you need help with a phone to find a job call safelink.

I needed to sign up for lifeline for a phone so I could find employment, they let my application sit for three weeks, they kept telling me the national verifier was the one holding the application up. I called the national verifier and they said I had been approved through them and it was Safelink holding me up. I called safelink back and got put on hold and hung up on 3 times. My fourth time they told me I had to pay $15 for a phone, which is supposed to be free! I called the national verifier back and had my application with Safelink removed from their system and I called Assurance Wireless and got set up with them within 10 minutes! Save yourself a ton of headache and DO NOT DEAL WITH SAFELINK! They are a scam. Lifeline needs to pull their contract with them ASAP!

Here are the reasons for my rating:

I was helping a family member set up service. I called 6 times, was hung up on twice. They couldn't give me a valid tracking number for his phone so we could be there to get it. One of the people said it had been delivered before he was even approved. You can't understand them. They don't speak English. If you question them about their lies they start pushing buttons on the phone like children. As soon as he gets his phone we are switching to a different company. If our government is paying for this program then the company should be in the USA.

The California Lifeline Program they participate in to offer no cost phone and cell service to low income customers are a BIG SCAM. I received a phone and a sim card from them mid June, now it is Mid-July. I've spent more than 40 hours talking to their team, their phone cannot make phone calls at all. They spin you around between their customer services representives and wasted so much of your time and energy. When you spend 1-2 hours on the phone following their steps to reset setting on the phone/insert sim card/try to make calls to test, eventually, non-of the phone calls go through. Then they tell you to wait 24 hrs for a call back, never call back. I've repetitively done this procedures a dozen of times with their different rep, nothing get resolved. For the past 3 weeks, this phone still not able to make a call.

First off they lost my grandmother's phone when she sent it back for service and now they can't tell me how to get my contacts back after the phone was reset. I LOST EVERYTHING BECAUSE THE PHONE RESET.

My service was disconnected several times with no valid reason so I decided to change provider. And last drop was that I had to pay $13 to get my phone number transferred to a new provider. Which is scam because other companies do it for free. I highly DO NOT RECOMMEND to deal with SafeLink Wireless!

Updated on 6/15/2023: Update on previous review: I called to get my phone activated MORE nonsense on the phone, phone works, but nobody can tell me how to get my phone number in fact I was told I need to call someone, but the phone obviously says I have no contacts on the phone. I have NEVER owned a cell phone so yes, I don't KNOW how to use it yet. I tried to get help from the customer service and they literally asked what number I was calling about. How would I KNOW what my cell phone number was if NOBODY gives me one?!?! Too be continued probably..... Either way, I want the whole world to know what a nightmare this gov. plan is.

First off I want to say to the CEO GEORGE WEISCHADLE. WHY CAN'T YOU BRING JOBS TO THE US AND STOP USING OTHER COUNTRIES. MY EXPERIENCE. Not good at all. I had Safelink for a long time and never got a straight answer. Got 2 broken phones. But calling his company you would get people who spoke no English or would sit on the phone and screw with you so bad. One night they thought they put us on hold but didn't so we muted our end. They were making a bet to see how many times they could make me repeat information over and over and laughing at how long we were on hold. Finally I said, "Hey stupid we have listened to every word you said." I was immediately hung up on. Still never got my situation fixed but by the looks of your website it doesn't look like you handle anything. You lazy ** money hungry **. So I gave up.

SafeLink wireless does things like turns your phone off for no reason. Then when you contact them, their "scheme" is to tell you that you need to add more minutes even though you're on a unlimited plan. Then you have no other choice but to buy extra minutes to get your phone working again. Scam.

How they collect information is very phishy, They directed me to at least seven people in which I had to give my credentials from my ACP benefits approval form. Having me call at least four separate phone numbers in order to answer THREE questions which should be transparent, AND displayed TO THE CONSUMER about their personal information/transactions. All seven of them had different answers as well as attitudes towards me, none of them gave me their real name. ALL of them asked for the authentication code either first, after social security/address/birthday, in between, or not at all. I didn't feel safe because of it, and after five hours I got my three questions answers.

For months I had used this carrier for my lifeline/acp benefits. Everything was great until one day they deactivated my phone. So I called their customer support. The associate said I was not enrolled with them. I ask "why not." He replied "I do not know" and that I need to reapply. This is where the twisted began. I reapplied and called them back. I was first told 7-10 business days to reactivate my benefits. I protested. They connected me to the lifeline dept. Then I was told 24-48hrs and they would put a PayGo plan in effect until the benefits became active. The plan would have 4.5gb data (=1gb data). 48+hrs went by still no acp/lifeline. I call back 12 times and all 12 times the associates said they initiated the benefits and nothing happened.

This review was SUPPOSED to be an update of a review I had already written. Quite a lengthy review with some potentially important information for some users. I will do my best to summarize. So due to circumstances beyond my control, I had to sign up for one of the free government provided cell phone services. It was awful. Never had service. So I switched to Safelink. Same thing. Lousy if non-existent service. It started off lousy and got continuously worse until completely non-existent. I couldn't tell you how many NON-English speaking customer service representatives I either spoke to or chatted with, but it was way too many before I was told that Safelink WAS using T-mobile's towers but have now switched to Verizon. Of course I HAD to ask if they ever thought of telling the customers about it BEFORE they did it? But what I have discovered is sort of CRAZY!!

Called a few times to request help for my internet access connectivity issues and some of them just made me waste my time telling me nonsense things like I had used all my data and I had told them that I had ACP connectivity which means: unlimited data, calls and text and they just kept repeating that I had used it all up when I knew myself the plan I had. So, I think they were negligent, and had no regards of my consumer's needs. They should do better than to inundate a customer to frustration and distress. Maybe if someone called them to ask help for access on the internet to pervert people and kids, they'd be gracious to do so. Don't waste your time folks!

First of all my phone gets cut off every month. I have Medicaid and the free unlimited text and calls. In the middle of a conversation my phone is cut off. Each rep I speak with tells me something different each time. My phone was cut off for 3-4 days because I didn't have it in me to deal with the reps. I did another enrollment over the phone on 03/31/23 enrollment number **. Well when I give my enrollment number to your reps I've heard this enrollment doesn't belong to me, I'm not on a government plan, and then the ones that adds the minutes to my phone I'm promised this will never happen because they are attaching the enrollment to my file. But there again mid conversation my call is cut off. Also your auto system about a callback is no good because no reps never call back. If a rep is helping you and the call is disconnected they won't call back either. I understand the service if free but they treat us like they don't care.

I’ve bought 2 SIM cards after having no device going on 2 weeks now. They apparently switched companies requiring people to buy SIM cards for service. I’ve called customer service multiple times a day & they refuse to transfer me to a supervisor. My phone only works for apps/internet on Wi-Fi. Don’t even bother with this company. I’m so over it. If you require new SIM cards send people the SIM cards! I don’t have time or money to keep going to places to buy SIM cards to only find out after I buy them they aren’t compatible with the service!

I have been with Safelink for many yrs! Soon as Verizon takes over the poop hits the fan. My service was disconnected Sunday April.30. No advance warning that was going to happen. Finally talk to a Rep. Which stated I had to buy Verizon Sim ok no problem. Which I felt like Verizon should have sent its customers new compatible Sims or phones. But that's too much like right. Fast forward the Sim card does not work in my Tracfone I'm assuming because the phone is locked or Verizon just don't give a crap.

Have had my phone with Safelink for less than 3 months. All of the sudden it quit working. Can't make/receive calls, can't text, nothing. The only thing I can do is if I am somewhere with wifi then I can access the internet. Called safelink and was told they would mail me a new sim card, got disconnected, called back and was told I need to buy a new Sim card. They told me that Walmart and Dollar General sold them, so I called both places. Neither place does (big surprise). Called back and got an attitude and was told to try QVC or order from Tracfone. I guess I'm just out a phone.

Have been unable to access new Verizon sim card with Safelink Wireless for two weeks since they deactivated my old phone number. Unable to deal with inadequate, frustrating customer service. I am left without any service, Left without any help. Despite calling daily, multiple times. I mostly get hung up on.

I have been without cell service on and off now for over two weeks. The customer service was atrocious and I am not exaggerating. I have been hung up on 6 times. I called last month because they sent me a flyer saying my service needed to be upgraded to the 5g network. After calling them my phone service stopped working and I called them to find out why. After being put on hold and disconnected by various agents whose understanding of the English language was questionable most of the time, I was finally able to use my phone again but only for a short while then it was back to no service again and phone call after phone call where I was told I needed to buy more time.

Called customer service almost every day for 3 months and every time I would call it was the same script read to me every time. It was predictable that my service problem wouldn't be solved. I'd get transferred to one dept after another. I was told many times that I would get a call back in an hour and never got one. I was also basically called a liar and was told I had already received my service and that it was working fine and argued with this woman about it. After months of ** service I find out there is a lawsuit against this company for false advertising and catfishing customers for personal information. If you're having service problems with this company I strongly suggest switching to a different carrier. I switched to a different carrier and haven't had one problem with my service so far. Don't fall for their empty promises.

I have been without service, total blackout on my phone for 3 days. The customer service give me different answers why. None gets my phone working. My phone is still not working. I have to call customer service again.

I have spent 2 days, at about 4 hours each day, trying to transfer my service from my TracFone to my iPhone, while keeping the iPhone number instead of the TracFone number. I have spoken to 6 different agents, some on the chat, some on the phone, as well as T-Mobile agents. The T-Mobile experts were very clear about what needed to happen but the Safelink folks all seem to have different ideas and have difficulty processing the request. I am now left with no cell phone service and Safelink agents telling me to buy a new SIM card, so I did, now another 2 agents later, I am still waiting for the process to be completed and service to be available to me. I am a disabled older woman who is now without a phone.

I’ve worked as a customer service agent for years and let me tell you, these people have terrible customer service. Concentrix (the company that hires all of these agents) really needs to do better. For them to be such a big company with THOUSANDS of representatives working for them all over the world really need to get on their trainers and management! I know this for a fact because I recently worked for them!

You seriously need to address your customer service, I was on the phone from 9:00 am until 4:30 pm. Off and on, and with each person that I spoke with nothing was done. One named Princess, she disconnected, in other words, hung up on me, and the next was Mary who transferred me to another department, that again hung up on me. Then I spoke with a Clifford who guaranteed me he would take care of the problem, he guaranteed me he would call me back after 30 minutes with the problem fixed; well guess what? Nothing happened. Your people are incompetent, ignorant, and liars. You don't ever promise a customer to do something and then don't fulfill that promise, or do what you promised to do. Your training is lacking, and that is proven in how your people handle problems.

Safelink has the worst customer service I have ever experienced. They have stolen my phone number, won't give it back, yet provide no call or text service. I spent 5 hours with different incompetent reps, yet still no service. Don't use them. Don't give them any personal information. This appears to be a phishing scam. I complained to the FCC. And plan to file a Medicaid fraud complaint as well. Just don't, is all I can advise. It's not free, if it doesn't function.

Shady business. If you value your time, stay away from this company. I was referred to them via LifeLine. They continually disconnected my phone service. To resolve any issue be prepare to spend your whole weekend to restore service. They never provide the full service you qualified (LifeLine and ACP). Everyone in CS, is a manager or supervisor and they hang-up when they can't resolve the issues.

First of all I have had a phone with Safelink for about a year and it has been complete **. I was in the free lifeline program. I would only receive 2 weeks of service a month because the funds had to be added to my account manually from the government. The only good thing about them was when they sent me my first phone it wasn't out of date so I was able to stay with new features. Then my phone started to have technical issues I was under the warranty with my phone so they sent me a new phone that was better than the old one then they must have messed up in that department because they sent me an extra phone with it.

I signed up with them and was approved pretty fast. I received a phone but the sound didn't work so they sent me a replacement phone. I got the replacement phone and took my sim card from the none working phone and put it in the replacement phone. Sometime later they disconnected my service. I called and they stated that I was supposed to have taken the new sim card sent with the replacement phone and put it in the new phone to activate it. Problem is that they didn't send me a sim card with the replacement phone. I was told buy a new track phone card and call them to have activated. I did just that. Track phone called me and said that they couldn't find my phone number to activate the card. So therefore I needed to purchase a plan from them to continue getting Safelink. So through!!! I canceled my service and moved on.

Several calls and days, but nothing fixed for months. Everything needs to be done over the phone. And with needing cellular service, that is an ignorant requirement. There are no pay phones or complimentary phones around me. All those calls, emails, hours, and being passed between every department, all wasted effort & time. I have absolutely nothing good to say about this company. They are supposed to be working with the government. But, everything is wrong and your fault. Call this number. Back & forth. It's pathetic for any service to treat their customer like this.

The worst ever!! I have been trying to get service for a client for almost 2 weeks. I have called several times and I have gotten nowhere. I called again and they keep hanging up on me and can't even talk to a rep anymore. We have submitted the documents and yet still haven't been able to be approved or reach anyone to talk to about the enrollment since the first couple of days after completing the application.

I have had Safelink Wireless for a while but the customer service has gotten worse over the years. When it was time to apply for the ACP, even though I qualify for the program, I tried several times to have Safelink apply the ACP benefits and was denied saying that I didn't qualify even when the Lifeline reps and ACP reps said that I qualified. Have been going back and forth with this company to get my services straightened out and still nothing with the ACP addition. I have had auto refills on my plan with minutes and data for years but all of a sudden I woke up one morning to have my phone disconnected with no way of making or receiving calls or text messages.

Applied for and approved for ACP program on 10/25/22. Never received phone, and called repeatedly to resolve issue. They won't answer any of my questions, and have hung up on me repeatedly after transferring my calls to an eventual hang up or dial tone.

350 minutes of talk time vs 1000 minutes for the competition for LifeLine services.. And while I had them my data completely stopped working 9 times in a week.. I had to call each time and sit on the phone for over an hour each time to get it resolved due to 'an issue' or mistake on their end each time.. I had their service for a month, had to 'retop' my minutes and data twice to the tune of $25 (and I never leave the house\wi-fi and make very few phone calls in a month), and then missed important doctor and business calls and lost a job because of it.. Go somewhere else if you get lifeline service...

When your service is working it's great, no dropped calls or problems. However you pay dearly as out of the blue you have a disconnected phone, a changed phone number whereby your phone is working under the number you know however on their end has a completely different number so no calls are documented so then you're completely canceled and have to re-apply. I've been disconnected 9 times today. Been on since 9 am. It's after 3 pm now, this has really helped me financially. Its all adds up, but I'm done with Safelink, it's gotten worse after merging with Verizon. Now you are not able to speak with a manager. Customer service with the government plans appears to be nonexistent. I notice bad reviews on other lifeline providers. I don't know the answer other than choosing a low-cost plan on my own.

They should change name from lifeline to d.o.a (dead on arrival.) have been trying to activate phone for a month. Had to cancel all cancer treatments because I can't receive phone calls. The only thing customer services does is hamstring you along like no problem will fix. FCC takes forever to open up a case that's another month.

My phone service stopped working. It may be an eligibility issue where I need to provide new information. But they gave no warning; just shut off my service. When I would call in to support the automated system couldn't find my phone number; I have to spend 10 minutes each time trying to bypass it. After bypassing it the support people couldn't find my phone number/account either.

I had SafeLink for about 2 yrs and after they change from T-Mobile to Verizon the sim card they sent me never worked on any of my phones. Wasted my time calling for nothing. The last time I had called they told me I can request a new sim card replacement since the one received never worked, but customer service refused to help me so I had to cancel service. Michelle and Rea was the last 2 I spoke. Stay away. They also are rude.

The cellphone signal for Safelink is hit or miss at best. Most of time barely have 1 bar of service and the data only work half the time so make doing anything difficult. I've been all over my state and it's like all over sadly.

I had received a phone from Safelink Wireless and at 1st I was very happy until that phone was lost/stolen. I call cust. Service to report the phone stolen/lost they tell me I can't get a replacement phone after speaking w 3 different people. So I pay for a new sim card and my mom gave me her old phone which she never had any issues with. When I activate the service it didn't work. After 8 calls to SafeLink I could only get phone calls late at night away from my home and never was able to send or receive text messages. After about 2 months of having half phone service the phone blacked out. So I start reading the lost stolen policy they sent me which said I should have qualified for 1 replacement phone. I double checked online to make sure it said the same and it did, I then check their site and it said the same so at this point I have no phone again not that since the 1st phone I really ever did.

I was receiving EBB benefits until I was deerolled. I had to buy minutes to call customer service, problem #1. My benefits should of kicked in in May. It's now June, problem #2. After finally getting through to the agent about the issue she transferred me to another department, problem #3. Then the automated system hangs up on me, problem #4. I call back and the agent I get cannot get it through her head my issue and it took me getting belligerent to finally transfer me, problem #5. Then I get hung up on again, problem #6. I call back and ask for a supervisor, she transfers me and the system hangs up on me again, problem#7. Stay away from this company. They are useless.

I have been trying to upgrade my phone for the last week. Not only did they send the wrong sim card but I call back after a disconnect and they want me to buy a new phone. They didn't even provide me with a phone. I would recommend any other company besides SafeLink Wireless.

Ok I read all complaints about Safelink, IDK why anybody is having trouble with this company because they sent me a cellphone back in 2018 and I've had unlimited talk and text for free plus data they give last me all month long. This company has done me right, only complaint I have is I needed a new cellphone because my screen broke they I wasn't eligible for another new phone. So I bought one through Amazon that was unlocked, but you have to buy the TLC cellphone to work with Safelink. I took SIM card from cellphone they gave me and put it in my new TLC cell and I everything I had switched over to my new phone I bought, but still Safelink has helped me out for yrs with free unlimited talk and text with free data. I just wanted to let people know Safelink is a great company.

I contacted Net10 support directly over Safelink-Verizon, where I was told that T-Mobile sim cards actually still work despite the Verizon CDMA sim card mobile network exclusivity Safelink-Verizon otherwise claims. So I ordered a T-Mobile GSM sim card (the same compatible one I'd gotten for my Samsung Galaxy S9+ in January 2022), & now my mobile data is working consistently again, so in this particular case the matter is resolved.

My dad's had cell phone service through SafeLink Wireless for many years now, but he just recently received notification that his phone is outdated & he will need to purchase a new one. I purchased a phone from their site right away, but an error occurred with the payment and I was not able to update the order with correct information. However, SafeLink's system still shows that an order was placed & therefore cannot cancel it & help reorder the phone. I've called their customer service over 50 times (several times a day for a month), but each call ends with "let me transfer you" & ultimately hanging up on me. I'm out of options at this point. Can't get anywhere with their customer service & their website doesn't have any help options either. I'll have to seek coverage for my dad elsewhere.

I had a phone and service plan that was provided through Safelink for free. I was required to upgrade my phone due to it being super old and no longer being supported (it was a 2g phone). A new phone was sent to me but I was not able to get it activated. I reached out to CS and was told that the area that I live in does not have the towers that my new phone uses so it was recommended that I buy a BYOP sim card and that should make it work. I went and bought the sim card but I was still not able to get it activated so I called CS back. I was told this time that my phone is a Verizon phone and the area I live in does not have Verizon towers and so there is nothing they can do. They recommended that I buy a new phone or try to sell it. I could not wrap my head around how this issue that was caused by them was now my problem to figure out.

Oh my, where to start! Signing up and being approved for Safelink's lifeline service was the only thing that went right. After that it was an impossible mess dealing with the most incompetent technical support employees I have ever encountered - and I've experienced some real doozies! After getting a sim card so that I could use my own Pixel 4a phone, I called to activate it and thus began the nightmare. To begin with, getting through to a real person is quite a trick but after the 4th call I figured out that if I used option #7 for tech service, I could, after a few automated questions, get through to a so-called technician, all of which are all are painfully difficult to understand due to their very heavy foreign accents. Then their system couldn't identify me and couldn't even identify their own sim card.

This is not a scam company. It's now owned by Verizon. They are also connected with Net10 and TracFone. All owned by Verizon now. This company shut off my service 7 times in the couple years I had them. Because the dept you need to contact to have it turned back on does not use email or text and you must call them, that means you have to borrow a phone (even if you have wifi cause your wifi calling won't work). Then you have to be transferred at least 3 times and you will be hung up on 8/10 times you call and then you have to go thru the whole process again... Why? Cause you didn't get far enough to give them the # you are calling from and your number is turned off so they can call you back.

Assurance Wireless is AWFUL, and Safelink Wireless is almost as bad. I have now spent hours and hours over several days trying to get my mobile service straightened out. I had service with Assurance for several years. Not only are the wireless phones they provide pure garbage, their customer service is even worse than the mobile phones they provide, much, much worse. I have 2 phone numbers for Assurance. Each number refers you to the other number, and you literally spend hours trying to get past the automated system which drones on and on about information you already know, but it does not touch on anything to do with why you are calling. Even after you finally reach a live human being, you end up talking to someone somewhere on the other side of the global. Their English is poor, and their IQs seem very low---they do not even seem to have basic common sense. It takes forever to get the information you want from them.

In October 2017 I applied for the California Lifeline program through SafeLink Wireless. I was approved and enrolled in the free monthly package of 6GB data, free calls, and free text messages. I also received an Alcatel one touch smartphone. The Alcatel one touch cell phone that I received was an inexpensive phone with limited storage and slow performance. Due to limited storage space of 5 GB (the cell phone’s operating system and a few basic apps would use 4.46 of storage and only leave a 1.03 GB available storage) and the device’s inability to upgrade from the android 5 operating system to a more updated operating system required by most apps, the phone became extremely slow, nonfunctional with most apps, and unreliable.

I had them using Verizon towers. BAD data connection. 10 calls to their cus svc & 6 hrs on hold, they switched me to T-mobile towers. 2 wks later, they SHUT OFF my account AND cut off my Lifeline eligibility. They can do both if they want, according to a Lifeline agent. I talked to 4 different agents, each had a different reason for this, none of them had to do with me. I had NO warning. They tried to turn it around like it was MY fault..They sent this strange auto-text from "Net10"(?) telling me to add money to my account. This coming from the top manager of Safelink's Lifeline dept...telling me this was my "warning" to call them. He didn't listen to anything I said. I asked him, "What is Net10? And why would I pay money when I've had free cell service for 6 years now?"

Trying to re-establish my 93 year old mother with a Safelink phone after she was cut off her previous account when she went into the nursing home. The website is impossible to navigate and offers little help. Chat can't get a live person. Calling and going through an impossible series of options that do address your concerns then waiting for hours for a semi-english-speaking person to answer just to get rote answers about nothing. (***Press '0' over and over until a semi-alive person picks up.) Never even addressing the issue.

FAKE SCAM CELL COMPANY. Scamming the American taxpayers giving out broken "Obama phones" with No support Email. No support Chat. You can only call, but when your phone breaks (and trust me, it will soon if it hasn't already), you cannot reach even using *611 or 611 or any other of those numbers. I finally was able to call them, and the rep just lied to me. Said they would send me an air bill in an email (about 15 times during the very long drawn out support call). I said I would wait for it to arrive. The guy assured me I didn't need to stay on the line and the email would be arriving shortly. Email never came. Can't call them. Can't email them. Can't chat with them. Even if I can call again, they will just lie again.

I decided to get the government help on a phone that would cost me nothing every month. Ha ha ha ha ha! 1st. I could never sign into app or .com to see how many minutes, text, ETC... Then when I called to add a plan they said mine didn't come with one and over experiencing tech issues. "Follow this hundred item list and links, turn phone on and off, did this so many times. Finally on 5th call I get someone who talks and said for $125 a month I still won't get unlimited minutes!! Told her for $35 with T-Mobile I get unlimited.

First, I am one of many individuals who is in need of Soc. Sec. Disability Benefits, due to physical, (or other) incapabilities. Which means, I have financial limitations as well. I have been happy, that Safelink Wireless was giving me one less bill to pay. However, they have given me nothing but "The Runaround"! It took me ten days, ten different agents, & over $70. before they sent me a new phone. BUT, the SIM# is incompatible. OK! So now, It has, as of yesterday, taken me another two weeks, for another agent to send me a new SIM card that is compatible, for my area.

The people there are incompetent. I got a SIMs card in the mail, had my number passport it onto that SIMs card. It took several calls and several people before I found the right person who knew what they were doing. After a month of having their service all of a sudden the SIM card did not work. I called and called and called and it took more than six calls before I got the right person again who finally told me that they were going to send me a new SIMs card. I got the new Sims card and had lots of trouble trying to get my service activated. The one lady told me to turn my phone off and turn it on after 24 hours they have terrible customer service skills and their phone service is just as bad. I would never recommend anybody to go to SafeLink.

First of all, their reps are paid actors who pretend not to speak any English. They get kickbacks by the government for releasing sensitive information about you via your cell. I qualified for the ACP program, with the unlimited talk and text. It's been three months now and they still have not given me my benefits. When I call they just tell me to turn off and back on the phone, and instead of giving me my free minutes, they charge me 10 dollars per G, when the other Safelink customers can purchase 40 g of data for 39 dollars. I tried to purchase those plans and Safelink stole 180 dollars from me, and still would not give me my data. This place is a joke. I am starting a class action lawsuit if anyone would like to join up. I'm gonna put them out of business. They are a complete joke. They lie, they cheat, and they steal.

I recently received a notice from CA Lifeline telling me that I am certified and do not need to re-certify until some time in 2023. Today I tried to make a call with my Safelink account and was informed I have no service. I checked online and they say I've been cancelled. Safelink has no customer service, NONE. Maybe I'll pay $15/month and get Mint.

I signed up for Safelink on the recommendation of my medical social worker. After a week, I received a free mobile phone that's the size of a pool table, and is so full of junk that it's very difficult to use. That's the GOOD part. I had difficulty setting up service, called customer service seven times before I got a human. He couldn't confirm my account regardless of what company-generated information I gave him. He finally told me 'the system is broken', and referred me to another department for which there was a >30 min hold time. The next day I tried again, never got to a person. I also tried their 611611 text option, and was put on hold!

I dont know how this company stays afloat. If you have Safelink you had better have yourself another phone as well. They have turned my phone off unexpectedly I think 3 times in the last year. I have spent over 6 hours and numerous calls, waited a month to receive a sim card, I can't update any of my apps and have talked to numerous people giving them each my sim number, home address as well as be texted 3 different times and had to give them code...hours and hours and I still have no hot spot. It's absolutely amazing to me how despicable this company is. They have charged me $10 a gig when it should be free. I call safelink and the send me to Net 10 that wants my money to pay for data. They fail to add free govt hours to my phone. It's become a game to me, you just can't believe how poor this disgusting co really is. Whoever the CEO is, they must be a complete looney tune, it starts at the top.

I call SafeLink to get my monthly minutes, And they ask me for a credit card are a Debit card. And I told them that I supposed to give a free minute every month from the government. And they said that I couldn't get it. I think someone is scamming me to make me use my debit card my credit card. Because when you get a SafeLink phone from the government it's called they automatically have your minutes on it

Safelink Wireless received, processed, and approved my application for Lifeline and ACP. They also indicated they will send me a phone. After not receiving a phone for 2 weeks, I reached out to their customer service and got rude foreigners who don’t speak English. After several calls and attempts, I was finally told that they had sent me a phone several years ago. I informed them I had no idea what they were talking about as I have never had a Safelink or Lifeline account before; I haven’t met income eligibility requirements for Lifeline or ACP since my second year in college - I would never have been approved even had I applied! I’ve been a victim of identity theft since 2012 and it seems to never end. They continued to argue with me and when I asked for a supervisor, they hung up on me. This occurred at least 6 times that I called.

I purchased a new phone off of the Safelink website March 2021 for $69. In August the phone quit working. I called Safelink and was transferred to TracFone. They agreed to replace the phone. I bought an LG phone on ATT network and I asked that they send the same. They sent 4 phones. None were the correct brand (cheaper phones were sent) or the correct network. I told them repeatedly not to send Verizon as we get very bad reception. This was reiterated to them after each wrong phone was sent. Each return cost me a 44 mile round trip to the closest UPS store. They also told me they would refund money but they never would. I was also told by TracFone I must purchase an ATT SIM card from Wal-Mart to make the phone work. This was also a waste of money as it did not work.

I understand the phone service is free for eligible recipients, but I am cancelling it and purchasing a plan with another service. Safelink Wireless is completely useless. I had to call to upgrade because my phone was no longer compatible but there didn't have any free phones left, which was ok. I purchased a flip phone because that's all I wanted. When the phone arrived, I had to call them to have it activated. I called over 10 times and was placed on hold by people that I did not understand and they had no idea what they were doing. They were switching me around to different departments and every time they did, the call would drop. I would have to call again and go through the whole ritual over and over again. After 10 times, I finally gave up and I still don't have a working phone with them that was activated. Save yourself the aggravation and buy minutes or get a plan on your own because this is the worst customer service I have ever encountered.

Have received several emails stating I am required to upgrade to a VoLTE phone. Every phone they offer is out of stock. Parts of their website are broken, including their contact information. Not clear what if anything I can do.

Starting 3/4 into this year their phone support has been stellar. Why? Because they are almost entirely working from their homes and not having to rely on Safelink call center phones. Aside from a couple difficulty understanding (and speaking) English, they been solid with me. I had an agent last year at their call center keep telling me to go outside to get a better signal after I had repeatedly told her I was using a LANDLINE. After 45 minutes, I finally got a top supervisor on and she had to go outside their building to be able to get a clear signal! LOL We both had a chuckle about that. She was stellar at her job, too. But my main complaint is their web portals.

I had been using a BYOD iPhone until it broke. Bought a replacement phone, new sim card, get it all set up and have my benefits transferred. Sounds good, right? Wrong. They deactivated my account and forced me to reapply California Lifeline. This is going to put me out for a month. All this over using a different phone! I said forget it, told them to unlock my phone and I'll go to PagePlus. $80 a year is better than this aggravation.

First of all before they say anything ask if this is Safelink Wireless because they will put you with a whole other company. Also one rep. deleted all my minutes and texts available. Simple fix right? Nooo. My phone number was down for 5 hrs. No calls no texts. These people are worthless garbage for real.

I've only had the phone for about a couple of months. The day I received the phone, every website that I was on started jumping all over the place. I would go onto messenger & it would throw me off and blackout. It would also randomly go to my friend's messenger and even go onto other things that I didn't even click on. It would start freaking out when I tried to use the voice messaging thing to spell out my words. It would even try to go onto eBay and click on things to add to my cart that I didn't click on. (Speaking of problems out of the phone, I just now had an episode with it. Starred drawing blue lines all over my keyboard like someone had their finger pressing down on the screen)

I bought a Safelink minute card as I needed more minutes. When my free minutes were put on safelink removed all my purchased safelink minutes. Why have safelink minute cards if the minutes will be removed. I'm done with safelink.

Safelink wireless is a very good service for low income people and or older people. You fill out an application once and once approved, then you get free minutes, texts and data every month. Once a year you will have to requalify to make sure you are still eligible. They are with Tracfone wireless and they are also very good.

Been with them for about 2 yrs. When with them last did lose phone. They replaced. Then did nothing with them for maybe 1 yr. Reapplied. Got service. Phone awful, told them that when they sent it to me and were setting it up. They didn't care. Unusable. Takes 1 minute + to turn on. If emergency I'd be dead before I could even get it to turn on. lt doesn't respond to commands when swipe. Just awful. No email support. Phone support, you can't get a person even when tried a different number that supposedly would get me to a person. I hit a number to talk with live person (had to pick any number as they told me had to use contact number that tried many many times to no avail). Anyway when hit "2" as advised it just disconnected. Seems they are happy to take your money but actually work for the customers? Not in my experience.

I've had Safelink since 2016. Here's the thing, They sent me a phone that was too old to update, and I had to put another Launcher on it for it to work. So I used the phone minimally (Dr appts only). I get texts from them I have to make 1 call.. At times as I dial a number the buggy phone disconnects, so typically I can't make a call. I contacted C/S and told them about it.. The guy told me to buy another phone. Really? If I could buy I would have, so in essence they gave a shoddy phone and then won't help and it won't make calls. Supposedly I got the EBB, you sure could have fooled me! I tried again today to report the issue, but guess what? Call doesn't go through and neither does a text.

On the website it says free phone and I been waiting since July 23, 2021 and when I called they said I don't get a free phone after I was told that I would get a free phone and they are letting the employees lie to people about and it is bad for business.

They must be stealing my $50 EBB benefit away from my Spectrum broadband internet and they even denied it over the phone. I called Spectrum 6 times and they still have not been able to tell me what happened to my EBB benefit after I received it for the first 2 months. I have called EBB and my local federal representative and no one has been able to tell my why my EBB status with Spectrum changed. This leads me to believe there is a collusion or incompetence problem so I will be reporting the problem to the FBI. I see others are having the same problem. I don't consider Safelink a substitute for home based broadband and they should not be stealing federal government assistance without making it perfectly clear that they are taking your assistance from another provider.

Buyer beware. This company fraudulently signed me up for the EBB discount and took 3 months of discount benefit that could have been used with my regular service provider. Their customer service was terrible. The majority of the time the reps could not be heard when I got someone on the phone. And the fact they signed me up for the EBB discount through them without my knowledge is deplorable.

This is the absolute worst - the most inept just horrible company I have ever encountered in my entire entire life. A nightmare with an ongoing headache built into it - totally maddening. This whole freakshow started in March when I made the fatal error I guess of porting my phone number to a new phone that I purchased from safelink net 10. For 5 months now this has been a nightmare on repeat - normally I have Ca lifeline and I never even have to think of my service. It just is there every month. This has been a living nightmare.

They have no idea what they are doing and you will most likely be transferred to every employee they have. They all tell you something different and are a huge waste of time. Something as simple and straightforward as transferring a number is a week long headache. If you have ANY other option for a service provider, choose that one.

I receive free monthly wireless services through the Federal Lifeline Program. Safelink is my Lifeline Service provider. My monthly free benefits are 350 minutes of free talk time, unlimited texts, and 4.5GB of free high speed mobile data. These benefits are supposed to roll over at the first of every month. However, Safelink is running a scam designed to force Lifeline customers to buy paid plans by refusing to provide their free monthly Lifeline benefits. Once you buy a paid plan you are caught in the scam and locked into that plan until it expires.

Forget the fact that none of them speak English very well and they are so not helpful. They did not send me a recertification and they did cut my phone service off upon me calling them. They told me it would be 30 days. Then when I got mad the guy told me don't get mad. That's my first warning like who is he my dad? Of course I'm mad. Second off he hung up on me and they would never connect the call back. He kept hanging up on me again. So obviously just one very rude guy works alone there because how would I get the same guy over and over again. Literally he just kept pressing buttons and waiting on the line or he would just hang up. STAY AWAY. Horrible and unprofessional.

I purchased a phone from Safelink upgraded website. I received my phone and called to have it activated. It was activated but no cell service in my area after being transferred 7 times and me telling them that Verizon doesn't have coverage in the rural area where I live. They said, "We will send you a different Sims card." This was 6 hours later. I got the Sims card and of course it didn't work either. So they transferred me 5 different times. I got hung up on because I couldn't understand what the guy was saying. I call back and was transferred 6 times for them to say, "We will send you another phone." I asked this guy like 8 times to make sure it's at&t compatible. He said, "Oh it will be." I receive this phone and it won't pick up service either. I check carrier and it's on Verizon carrier. They tell me that at&t were working on their cell service to give it 48 hours. If my phone didn't work to call back next day. I get 2 more phones from Safelink.

Representatives give incorrect info. Every time I call I'm told something different. They can't do anything without having to get a supervisor. I've called 6 times to transfer service to my new phone.

My severely disabled son qualified for a free phone. What a nightmare this company is. The worst. Rude, incapable and unprofessional. What should have been easy was ridiculous. I kept getting transferred to people that had no idea what their job was. It took 174 minutes to finally speak with someone able to do the job they get a paycheck for.

I have been using Lifeline for over three years. I recently switched from Safelink to QLink. I am disabled and plagued with health problems and I live alone with no help. For four days I have been without cell service, which is dangerous for someone like me who falls down. Safelink shut me off without notice or warning on Monday November 30. QLink mailed the SIM card, but it’s sitting in a mail distribution center in St. Louis which cannot be processed until further notice because of COVID-19.

2 weeks of daily agent sabotage each agent promising but to do is then again scheduling my service to end with either 12, 24 or 36 hours from then. Repeatedly changing my phone number sometimes telling, not always. My account was moved to a subsidiary, NET10 without my permission or notice as well. Not a single compensating and honest employee that I've dealt with to date.

I first switched to them because my Assurance wireless phone was almost useless. With Safelink when I first enrolled they gave different plan options. For 2 years they gave me the plan I didn't ask for. I opted for more data. Now they only offer one plan that has 3 GB data yet I don't seem to be getting all the data. The phone Safelink sent actually did work better and I did eventually get my own phone. I looked up how much web time I should be getting and was shocked to see that 1 gb data is about 20 hours of web browsing. I actually get from 6 to 10 hours. I do updates and downloading using wi fi at the library. I probably will switch and am disappointed to have to do this.

DROP THESE IDIOTS, LIKE A HOT POTATO, AT ONCE!!! Never ever have experienced such discord.. 6 phone calls in two days to address minutes and data not being added to my account... Once finally my minutes were added, they took away my data, then vice versa.... Totally incapable of correctly adding both at once, and now they completely deleted my 2.5gb of data within 2 minutes, and tell me that I need to purchase more data... Total joke... Left hand has no clue what the right hand is doing... and they don't seem to have notes from the prior reps I spoke to... I just signed up for another provider, where I dont have to no longer deal with Safelink's **, as soon as my new sim card arrives... Thank God!

My phone through them died THREE MONTHS AGO. I had to order a new phone THROUGH THEM/TRACFONE. They allowed me to buy a phone THAT WILL NOT WORK IN MY AREA! Dozens of calls, dozens of 'agents', three months later, the unusable phone has been returned, they were supposed to send me a replacement that WILL work here! No, they send me a SIM KIT! Many more calls, get a hold of some IDIOT that SWEARS they were only to refund the non-working phone. No, I talked to this Betty who supposed to be some big deal there, and was guaranteed they were sending a replacement phone! So, more calls, get it through the thick skull of some idiot I NEED A THAT REPLACEMENT PHONE!!!! So, what do I get tonight? Verification they're sending YET ANOTHER SIM KIT, AND NO PHONE!!!! I've got complaints in with the BBB and the state attorney general's office, but these people can't get ANYTHING right!

All I tried to get them to do is activate a new phone. First phone call took eight transfers. I'll ask the same questions. No help whatsoever! Still unable to activate phone! And you can't understand anybody there! They will put you on hold forever then tell you they can't help you and go to transfer you to somebody else. Same thing happens until you just give up! Stay far far away from this company!!

I purchased a phone to replace the free one Safelink sent me as the battery kept dying. When I received the new phone it was not what I ordered, nor could it be activated. I returned it same day. Now they say they do not have returned phone and their purchase receipt claims I spent $24.00. I have no phone and out the money because it was on a stimulus card from Duval county FL. Credit card company refuses to refund me. Worst service I have ever experienced.

Since March 2020, I did not receive any minutes for 6 months! My phone sent me messages to contact customer service when I tried to add the minutes. Every person told me the minutes were sent but I keep account of every minute! I should have received 5,000 minutes and received zero! What the heck? No one had had an explanation other that they were sent---but not to my phone?

Safelink c/s don't know what they are doing. All they do is transfer you to different c/s due to their tools not working, I was transfer 5 time and all were not able to help me due to their tools not working, some c/s speak a very bad English making it hard to understand what they are saying or their phone sound very bad with much static, Safelink has change for the worst.

If you want to be blown off and have money stolen from you then by all means deal with this company. My upgraded phone was not delivered to my address as delivery company stated and I was basically told to figure it out myself. After arguing with customer service about how most companies correct a bad delivery, I was told a ticket would be placed on the missing phone and still nothing.

I have been receiving minutes just fine from Safelink but unable to use them due to the phone they sent me when they upgraded phone. When I got it I had service to internet and could use minutes. As time went on they removed all services except to be able to make a phone call or text. Service was poor when you called to tell them the phone isn't working. I built up over 27000 minutes and when my son bought me a phone from their company and I called them to activate and transfer minutes after being reassured this phone would update me and I would receive minutes. They only transferred 995 of the 27,000 minutes and said they had to get special permission to give me the rest of my minutes. Well of course the minutes were not approved and I was stuck with only the 995 they issued.

I had worked in customer service for most of my career. This was absolutely the most horrific experience I have EVER had. Took over 3 days to try to resolve my problems, 3 days of misery, & I hung up again.

I ordered service from Safelink, and received a SIM card via US Mail. The shipping notification said it was coming via UPS. It even included a tracking number, which was invalid. So I put the SIM card in my unlocked network-compatible phone. I get no service. I call customer service at Safelink. I talked with three different reps, each one supposedly "higher up." Two reps repeatedly talked over me. One of them asked me a question, but did not even give me time to respond before asking again. Of course I had to repeat info with each rep.

My father had this service. According to Safelink SMS it was valid till 2021, however his phone was disconnected in April 2020, during pandemic! He lives in NYC Metro area, which is hot spot. He is 82 and we need this phone to connect, if something happens. I called to Safelink and message many times, asked customer service to restore service, they were unable to do anything. They asked different questions, they also said that this service ended in March. We never been informed about this. It is 4/29/2020 and his phone is still not working. We feel absolutely frustrated and just hope that nothing happens to my father.

At first I thought wow, in this difficult time of coronavirus here is help. Well once again wrong. After spending non-reusable time via web, email and finally phone where no help able. Safelink had sent me a sim card already activated!!! What? No help from customer service except to tell me to buy a new sim card. If I had the money to buy sims/mins. I would have stuck with my original phone carrier. Thanks for a Big Fat Nothing!

Every year is a nightmare to renew certification with Safelink. They never let you know when re certification is due. So this year I put it in my calendar to do so the phone doesn't just stop working again with no notice... Well, I called and did the renewal information over the phone. It is important to mention that I am my brothers legal voice and his power of attorney.. That means I am the only one that can legally speak for my brother!!! Also, my brother is in a nursing home and is currently under quarantine..

I received an email in November 2019 from Safelink saying I needed to log in and verify my mailing address was correct because it was time to recertify. I did this. After waiting 7-10 business days and not receiving my recertification form in the mail, I logged into my account to see if I could access the form there. I could not. My account said it wasn't yet time for me to recertify. I called Safelink and asked them to send me another form. I told them this had happened to me a few years ago and that Safelink had assured me then that it wasn't time for me to recertify yet a few months later they shut off my phone. I called over and over again. No one would help me. They insisted I should disregard the email and that it wasn't time for me to recertify.

These reps are terrible, they don't know what they are doing. I get transferred and transferred, and stay on hold for 40 to 60 min. They say they're working on my account and leave me on hold. I hear hammering in back round, a damn rooster. They ask for your information over and over again. They have you record your answers over and over, because next person can't find it or it isn't there. The damn excuses are endless. I have been trying to get my service activated for the past month and half. That is what free wireless service gets you, a headache and irritation. If your identity is ever stolen it would probably be from here, like seriously.

I have used Safelink for some time now and never had no problems that customer service couldn't resolve on phone. And have service nearly everywhere. Safelink also give its users extra data as well as monthly plan minutes due to coronavirus which is a plus in addition to affordable plans not covered by Lifeline service.

I have been trying since December 2019 to get up and running with Safe Link ONLY because they are now the only providers in my area to offer AT&T compatible service! Quite by the insidious trapping practices of these fly by night service providers I lost my 3 years straight of perfect service with Life Wireless, using my own phone. They also now use T Mobile which my phone (perfect, new, just finished paying for AT&T compatible phone) is not compatible with! I will copy and paste my entire notes on my numerous attempts to maintain service with them - as they continuously make some error and wind up disconnecting my every 30 days ... causing me to go without needed service for weeks at a time (single elder female living alone with cancer). The real problem is that NO ONE CAN HOLD THESE JERKS ACCOUNTALBE.

Buying time was great but the network that they have me on stopped 3g service. This program is government funded that came with a free phone and 500mins 3gb of data. Getting mins no data and they want me to buy a upgraded phone.

They are an okay phone company just internet lags a lot but texting and calling works perfect. Takes good pictures and videos and apps are okay on it too.

Handset is a tiny LG candy bar with a 2" (two frakkin' inch) screen. BTW IT'S 2020 NOW SAFELINK, toss YOUR smartphone in the trash and see how YOU like it pendejo. They say I have voice, text, & data. Text works great (apparently they haven't figured out how to FUBAR it yet). Phone not web/app capable for my data... OOPS. Voice drops out/in at random BOTH directions on 9 out of 10 calls. Tech support says I need to call back on another phone so they can test the one they gave me???? WWhat OTHER phone??? I'M BROKE DINGLEBERRY. THESE PHONES ARE FOR POOR PEOPLE EINSTEIN!!!!

I became familiar with SAFELINK Wireless about 6 years ago. I was in a bind financially and my mother couldn't reach me most times when she called. (Due to me not able to pay bill). She suggested I apply for the free phone and benefits from Safelink. I was hesitant but I applied then qualified and have been using them ever since. I purchase a great plan every month at an awesome price! The quality of service is great and customer service has always been helpful. I would recommend anyone to give them a try.

Tried to switch to Safelink. Customer Service was no help. AT ALL. Stopped trying to apply by phone and sent in paper applications twice. A Significant amount of time was between both. I got no response from the first application. I called and I was told they never received it. Months later applied again by application. As I type this complaint I have heard nothing from safelink. I started the switch in early 2019. Up until now February 7, 2020 I have no phone service that I've tried to apply for.

I called to disconnect my phone because it was stolen. I was told I could reconnect within 72 hours. When I called back, I was told it would take 1-2 months for the enrollment process. I was told by employees in Central America and India that I should be grateful to have free phone service. My tax dollars from when I was working my whole life are going to foreigners who say I should be grateful for what I have.

Customer service 0, Tracfone 10 so far. I switched lifeline providers because Tag Mobile was not giving me the promised data. At its best I got 500MB full speed LTE, then slow slow data speed after that usually never reaching the 1GB limit. SafeLink is supposed to give me 3GB data at full LTE speed. Maybe, but I'm skeptical so I've connected my iPhone (buy your own phone if you get Lifeline wireless service or you'll get one of their godawful ~$50 smartphones) to my PC as a modem. It worked as soon as I activated the phone, so I'd recommend Tracfone if you have to pay for service, but it seems Mint Mobile beats all the other mobile virtual operators. If you have SafeLink I wish you well, there really aren't many good Lifeline wireless providers. The whole program is a wreck.

I recently had to cancel my service with Safelink since I cannot use their outdated phone due to my progressing nerve damage disability. I shake constantly and it takes me 5 minutes to send/reply to a text message. (I am on SSDI, have my Notice of Award from the SSA etc). I have been a customer of theirs for going on ten years now and just wanted a smartphone (which all new customers, many of my friends included, receive) so I can speech-to-text. Maria at Option #6 (or Chrysall or whatever name she uses... she gave different names at different times) gave me the runaround for 2 weeks, always giving me a different explanation for what I had to do in order to receive a smartphone.

They are obviously contracted in India or some other country because when talking to customer service the reception is very bad and we can hardly hear each other. Plus, every person I talk with has a heavy accent that makes communicating even harder. I’ve been trying for months to get my lifeline service reactivated and they keep rejecting my application. I never get any notice that it’s been rejected, I have to go through the long process of calling and waiting to get through to someone. Each time they tell me the info I submitted wasn’t sufficient. First I needed to submit 2 months of income, then 3. Then I was told I need to submit my tax return. Today when I called I was told I need to submit my last 4 months of income. I told them, "Never mind, I’m tired of trying." The service was horrible anyway, lots of dropped calls and my texts rarely went through. Horrible company.

I have an Alcatel phone that was a replacement of a flip phone that I was told I had a year too long that I got no notification to replace after it had wAs worn out. It started about 6 months ago when it wasn't charging right. I figured out the the inside charging tab in charging port was coming down. I was told it was because of the cord I was using. They didn't want to hear anything about the tab coming out so I let it go and got another cord. It still was happening to the point of having to have it in awkward position to charge and has fallen numerous times and cracked the screen from trying to charge it. Now I am there is nothing they can do about screen or port because phone is not warrantied. I also have noted that battery charge carries to point of one time says over 15% then it's shutting off and when I restarted has over 20% and it's cold out so it's not the heat.

I would definitely give them zero stars if I could. Their customer service is deplorable. They find excuses not to provide their customers with phones and is being compensated for proving appalling service and it seems like no one cares. Their competition at least provide phones and replacement phones while they are on warranty.

The approval process was easy and phone arrived in a timely manner. However, the phone lasted less than two months and they do not send replacements. I can see many others had phone issues as well.While qlink does not replace phones, either, my phone from them lasted two years or more. Avoid Safelink unless you plan on bringing your own phone and never requiring customer service!

I had a problem with my phone a week ago when I got one 2 that I tried to add to my plan instead of the low quality one I purchased from them. They deactivated my account after they said the first one was actually T-Mobile. I said don't deactivate my account because the second one was in town to be delivered to me and I would call back in an hour or 2 with its IMEI number. They deactivated me. I tried 15-20 times to purchase one from them after that one ended up being Walmart brand that I was forwarded to by one of the 35-40 service reps I had the pleasure of being lied to by, never once was I able to get to a sales person to get a phone purchased and because after 6 or 7 hours of arguing with them because they would take 4 and 5 minutes to fake type to check my address or ask my name and or account number.

These people lie about pending minutes. I buy airtime for my phone. They are stealing minutes, then I'm on WiFi with data off, when I checked my data it's out. Something needs to be done asap. I hate SafeLink phone service. Ok trying to help people. Yeah stealing pending minutes.

I won't recommend them to anyone. Spoke to 8 different people about a service plan issue and never got the problem solved. They kept transferring me to different departments without giving them a heads up what the previous conversation was about. You get what you pay for.

BUNCH OF IDIOTS. They shut my phone off / STOLE my minutes for SPITE. I THINK those people have a sickness and need help. They are all losers. Shut my phone off after I got out of hospital with open heart surgery. I'm 76 disabled and they still shut my services off. I HAD NO PHONE and didn't even realize those creeps shut phone off.. Said I didn't have any minutes. I had 980. Asked about the FREE phone that govt provides, they said "we stopped giving phones out." GUESS WHAT? Its not for them to decide.

I've already had several different phones with Safelink with no success. They do not hold a charge after just a few months even though I'm very careful with the charger. Today was just so sick. I was forced to buy a phone at Target so I could keep my old number. They told me that all target stores sold net 10 phones. Lie 1. No one does except for them so they can make their sales money. Lie number 2 was to keep the phone I bought. I had buy sim kit again. Told to me that was sold all over not. So to Fedex this useless sim kit I had to pay 16.03 plus 20 for a phone plus now 20 dollars in Tracfone plan. I hate safelink. With them you are bankrupt. Go safelink. Go safeless. Metro PCS has 100000000000 times the product and service. I just wish I could afford it again.

It takes forever to get this service. Do not try to rate their service. After talking to service rep they will not hang up. They know when they hang up you will be transfer to rate them and why this company hire people you can understand.

Because of the first of the year, no more 3g phone service, I went to Safelink website to order a new 4g phone. I couldn't decided between 2 phones and they both were cheap enough, so decided to order 2 and see which one worked the best. I ordered one phone and then when I tried to order second one, it said the website was experiencing problems and my order could not go through and try again later, which I did, then got an email that said I ordered 3 phones.

Safelink is awful. I used their plan for almost two years. During this time I would get hit with constant scam and phishing phone calls. It was to the point I couldn't even turn my phone on because the text messages would not stop. Even after calling the company and switching my number, it still continued. The phone they had provided me was a very old model that is not a smartphone, but small, straight non-flip phone (like a Nokia basic phone). You can't block phone numbers on that phone.

My son is eligible for a free phone due to his disabilities. Initially, he had service through Assurance Wireless, but the phone was poor quality and difficult for him to use. So, I transferred his service to Safelink so that he could use a familiar Apple device. From the beginning, the process of transferring service was much more difficult than it needed to be, in part because the customer service reps. are very robotic. They sound intelligent until you ask a question. At that point, they simply repeat what they just said. If you do not understand what they are telling you, they continue to repeat the same response, over and over again. I finally realized that they have a script, and they stick to it. They lack any understanding of how or why the process works. And when they get stuck, they simply transfer you to another department.

They create sudden problems in your service line and deactivate your phone. When you call their customer service you will not be able to talk to anyone because your phone needs to be activated. They have a recording that will ask to use debit or credit to activate and be able to use your phone. All their phone number will answer with the same recording and you will not be able to speak to anyone and unless you buy minutes, your phone will be useless. Keep in mind when they disconnect your line it is not because of real legitimate reason. It is just a ploy to suddenly stop your service and make you buy minutes. In my case they disconnected my line suddenly 2 days after I joining and bringing my number to their company. So I wasn't able to use my phone or receive calls in my long time number. They give me fake reasons such as "because I didn't use my phone for 60 days," which wasn't true. I need to reapply for California Lifeline again.

Every single month for well over a year now, I have to spend hours speaking with multiple reps and supervisors to get my service to continue working properly. Whether it's the free minutes kicking in, or getting a paid plan to work properly. I go through no less than three to five different reps who all claim to have fixed the problem, each of them telling me the previous rep didn't fix it correctly. HOURS EVERY MONTH!!! Something is not right with the service they provide. I would NEVER rely on it to be there God forbid I were having a health emergency or were stranded somewhere. The govt needs to look into it, as it's THEIR Lifeline service that Safelink is providing. There has to be a better company that is more reliable.

I have called so many times, I've just about given up. I have a heart condition and can not make or receive calls unless I'm standing with my head against one window in my apt. If I have another heart attack I doubt I will be standing near that window if it happens. This service is appreciated because I need to be able to call for help, that's what it was created for and Safelink, bounces me back and forth from TracFone & Safelink whenever I call. I have gone through all their testing, turning off the phone, using another phone, etc. It remains the same. Does anyone know what government agency you call to get results?

RUN DON'T WALK away from SAFELINK. They don't turn in paperwork to lifeline in timely manner meaning I have been disenrolled several times in the past few months. Regular customer service is so terrible that even if you can understand the algorithm they follow, they still are rarely helpful and the supervisors aren't much better. The only way to get help is to complain to all the companies one complains to (the ones who regulate utilities) which I just did. They have never admitted the reason I was dis-enrolled is that they bungled the paperwork deadline to LIFELINE California.

I agree with all the negative reviews. The experience is so bad that I now believe they are purposely trying to frustrate the customer to the point where you are desperate enough to PAY for a few minutes while waiting for problems to be resolved or your phone to be turned back on or arrive. I have placed approximately 50 calls and talked to that many reps and supervisors over a six month period and I have only had two tell me the same thing. Everyone else said, "They shouldn't have told you that" about the other agents. You give them the info they need and they said it's either not enough or they never received it. Phones don't work - it's your fault; system doesn't work - they don't know why; they don't understand what you're saying - it's your fault, again, even though they are in foreign countries and it's hard to communicate with them; you're rejected - it's Lifeline's fault, not theirs. You call Lifeline, and they say it's Safelink's problem; etc.

Since day one I have not been able to use the plan's data connection service. I at least have voice service and text service but the data connection has never worked. I have has 3 ticket numbers and still I have not been able to get any answers or help. Each agent I speak to says they have to go through the same basic steps for me to speak to someone to check the status of my service. That is a huge waste of time for myself and the company. From a company standpoint, why are you paying your employees money for something that will not work? You're giving money for free away! Haa ha that's so bad business but good for the employees. Thanks for that Safelink Wireless but customers like me will never EVER EVER refer anyone to your service.

I've been getting my monthly minutes on the first of each month. This month I haven't received any minutes and I'm unable to make or receive calls. My service end date is in April of 2020, so it's not that. I've called 3 times and I've gotten 3 different replies. The first time I was told it was fixed and the minutes were added. It never happened. I called again and was told it would be fixed and I would have my minutes and be able to use my phone within 2 hours. Twenty-four hours later and still no minutes and still unable to use my phone. I called a third time and was told it sometimes takes 5 or 6 days to receive minutes, so I should be receiving them in a day or two. In the meantime, assuming I do get my minutes, I've been without my phone service for 4 days now. I'm a heart patient and this is totally unacceptable. I'll be looking for a different carrier.

We've been having issues with this Safelink for months now. I do not understand how the phone that has service can take calls, but cannot send out texts. This issue even happens with the phone connected to wifi as well. The person we were talking was rude and did not want to help with the issue. She just had us restart the phone and claimed it was the service. Since she did not understand what was going on with the phone, we told her we wanted to talk to someone else, she placed us on "hold". We could hear everyone talking for over 30 minutes before it went to a computer message that ended the call. Worst customer service we've ever had.

I have been with this company on and off for a few years. At first they seemed great, until more recently. I mean, you get a free phone (assuming you didn't already have an account through them), but even so if you have to buy one through them, the prices aren't that bad. So there's not much to complain about there. What I'm more upset about is the fact that their workers are SO incompetent, and don't even do their job. I accidentally broke my phone a couple months ago, and I've tried countless times buying new phones to replace it.

Short story. I was with Safelink for four years. Then, for the first time ever, I added extra data on a one time basis. That was on the 17th of August. A few minutes after that, they cancelled my service without notification. My service ended on Sept. 1st but they are still billing the government for my September phone time. FRAUDULENT COMPANY. I've talked to twenty people since. First, they said I would have service renewed with a couple of hours....then a couple of days....finally they said my only option was to purchase time with Straight Talk, their other company or start all over by applying for a free phone.

In July, I applied for free wireless service & free cellphone with Safelink Wireless. Shortly thereafter, I was approved and awaited my new cellphone to have it activated only I didn't receive a cellphone, I received a Sim Card to activate in my own cellphone for their BYOP (bring your own phone) program which I did not request. For a couple of days I tried getting in touch with Safelink by phone and by email to clear up any confusion.

I would suggest that no one ever use SafeLink wireless for your mobile service. They are not reliable, they have no good customer service, and they are not effective in resolving issues that you have with them.

Review Safelink. These companies don't offer a free phone and minutes. They have to participate in the universal service fund. They need your name and they want your information. In 2018 I was a Safelink customer for a year. I got cancer so I purchased unlimited minutes and texts so I would have a reliable phone number. Safelink turned off the phone for 5 days. I didn't realize it until the 4th day. It took 2 more days to get the phone back on. Safelink still does not have an answer for why they did this. Being too sick to deal with anything at this point I went back to the monthly "free" plan. In December of 2018 I stopped receiving data. In February of 2019 I stopped receiving minutes and texts. After 4 days of calling I never got a straight answer. This is as close as I got.

I am on the $1,000 a month plan with SafeLink Wireless. I have purchase additional minutes. In September when SafeLink added my minutes to my phone, the additional minutes that I purchase also disappeared. When I call SafeLink Wireless to inquire about the minute that I purchased was gone, they told me to give them 24 hours to investigate the situation. I reach back out to them 24 hours later to see Kenny if they found a resolution to this problem. SafeLink told me the minutes that I purchased is gone and the time was up. I have purchased those minutes two weeks before the date when they added my minutes so how was they gone when I just purchased them. Do not purchase any additional minutes from this company. They are so thirsty and money hungry that they will not give you your minutes that you purchased. From this point on I will just use the minutes that they give me!

I have been dealing with them for almost a month trying to get my phone back on. Supposedly it was shut off because I needed to complete a review. I have done everything they have said and my phone is still off. Every time I call them I am told to do something different. Then supposedly it will be another 7 to 10 days. They need to learn better communication and customer service.

Safelink is NOTHING BUT A FRAUD ON THE GOVERNMENT! If our government continues to use Safelink as the provider of cell phone service for the low income and elderly someone needs to investigate WHY! Someone is benefiting from this company and they are nothing more than a bunch of incompetent foreigners taking our money! Someone needs to answers for this complete waster of resources!!!!

A representative of Safelink named Michael ** signed me up for their service. I was given a phone that did not work and lost my previous service as a result of switching to Safelink. The company would not fix the issue and I was told that I would have to wait 30 days to re-apply. In the meantime I have no phone. Horrible treatment of their customers, horrible representatives, just an all around bad company.