Safelink Wireless Reviews

I thought my SafeLink phone was stolen so I called SafeLink last week and they deactivated it, but then I found the phone and I called them back. Some guy told me to call back when the other phone came in the mail, and I did. They told me for some reason the computer wasn't letting them activate the phone at that time. They told me they would contact me within 24 hours at the number I gave them. Well, here it is 72 hours later and no one has called me, and every time I call, a voicemail service says due to high volume, please try your call later. Well, I've been doing that for 3 days now and it says the same thing. Please can I get help to get my phone activated? Then they told me when they activate the new phone, they would transfer my minutes from the phone. I thought I had lost. I'll send it, that is the first phone.

I have been having trouble with the Safelink Wireless phone and their tech support for several months. My option to redeem or add the free monthly minutes keeps disappearing from my phone and I have not been able to get my free monthly minutes. I never got them for March. And when I was able to get their tech support on the phone, they flat out lied and said they had given me the minutes a day early. They never did and I let it slide. Well, now it is happening again. No option to redeem or add minutes on the phone, no monthly minutes given. I can't get them on the phone. Half the time when you call their tech support, you get a recording that says to call back later and it hangs up on you. The other half the time, you get put on hold and no one ever answers. I waited for over forty five minutes on hold today, no one answered the phone and I couldn't wait beyond that. I also tried again tonight, no one answered after fifteen minutes. I don't believe that these are acceptable wait times because you can wait over an hour and still no one will answer their phone there. Emailing them just gives you a stupid form letter that tells you to call their tech support or customer service number. So they just keep you on an endless merry-go-round and nothing gets solved.

I had a Safelink phone that was very important to me. I get out of work and have to drive about 12 miles through farm land in order to get home. I lost my phone and so I purchased a new tracfone. I tried to get the service transferred to the new phone and it never happened.

I have been getting free minutes since October of 2009. Every month I get mail telling me if I don’t add my free minutes , my account will be shut off. I get their free minutes every month except for the months of February and March. I have yet received my free minutes. Every time I try to add my free monthly minutes (68 minutes) I get a message stating they are unavailable and I should try again. I tried to call them. Still the same message, except they state they are handling numerous customer calls and for me to once again try later. This is ridiculous! What’s going on with these people? Are we being scammed once again?

I qualified for Safelink Wireless on 10-06-2009. This is a low income program that supplies a cell phone and free minutes for a year. I received my minutes of 68 until 02-01-2010 then the minutes stopped coming in. I have tried to contact Safelink tech and support for several months. No way to get in to these people, says all phones busy, try back later. Got in finally one time, the foreigner was hard to understand, but he lied and said I got my minutes for February. I told him I did not receive them. I also have not received my minutes for March either. I want to know what is up with this company.

I got my SafeLink wireless phone a few days ago. Beginning with the first minute it was activated, I have been receiving numerous text messages at all hours of the day and night from Tracfone. There is no way to delete all these messages unless you check "text messages." For each message checked, it charges 30 seconds. There are over 60 messages which would mean that if I wanted to delete them, it would cost me 30 of the free minutes. This is very annoying and I think the company is just trying to rip off old people and disabled people by using these text messages as a way to deplete your free minutes so that you would have to buy minutes. This defeats the purpose of the phone service. This is very bad!

This company is fake. It's just getting the government tax dollars. I can't get minutes on my phone and they don't have any live representatives to talk to. They only have machine operated responses that give instructions that don't work. Their email system doesn't work either. I can't get the serial number because it's not on the phone. You have to follow their online steps which does not even come close to working.

I am unable to retrieve my message. Ever since the new year I have been getting this prompt "The message is busy. "