Nextiva Reviews

When it comes to picking out a VoIP SIP trunk system, you can't go wrong with Nextiva. They are trusted by many big corporations who rely on VoIP systems. They are cloud based. Their provisioning team is awesome, and always willing to answer your questions. Just need to set up once and you're all set. Maintaining your directory is almost like eating cake. Technical support is only a few clicks away. Most of your technical issues can be resolved through their online chat system. Their SIP trunk backbone service is on a redundant system on USA soil. We've been with Nextiva close to two years already. I've never encountered service downtime yet. The audio is HD quality. The monthly service fees are wallet friendly. Nextiva is one that you can't go wrong with.

I love the fact that Nextiva uses Polycom phones. I am glad that they do not require proprietary phones like some systems. I like their user interface for the extensions as well as the features in their admin interface. I can make so many changes on my own as an administrator. Their tech support takes a long time to answer the phone or the chat window. Like all tech support, they want to get you off the line as quickly as possible. As an IT pro myself, I understand this urge. All in all, Nextiva is a solid phone system for any organization to consider.

I was looking for a phone line for my new business and I signed up for one of their plans and it's been ok so far. I wish I could figure out how I can get the phone to actually ring before going to voicemail. I was surprised that all plans did not come with a way to record a voicemail by using a robot and text. You need to pay for another service they offer to get that feature. Overall it is an ok phone service if you just need a phone line to receive voicemails and be able to call back customers.

I own a small business and have used a competitor's service for the last 3 years. I always felt there was something with a better platform out there. 2 weeks ago I made the switch to Nextiva. The support team made the transition seamless. My staff and I are very pleased with the service. We have had no service interruptions.

The company delivered all that was promised on time. Excellent product and great support. Each time we have reached out to the support team we have received timely support. I would recommend Nextiva to any small business.

We have tried Ring Central combined with ZoHo and also Five9 and Nextiva has by far been the best total package and has helped our company streamline our entire operating system providing everything we we looking for along with excellent support and customer service. I would definitely recommend Nextiva to any company looking to upgrade!

The calling system works great, it's clear, very few technical issues, if an issues arises they get on top of it very quickly. They offer voicemail also. It's a good calling system to have for your business.

We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone system with no worries about the CapEx, installation, and provision. The affordable monthly payment with 3 3-year fixed price gave us peace of mind for the operation cost and free tech support on top of that.

I recently switched to Nextiva for my business communications, and I couldn't be happier with the decision. The service has proven to be incredibly reliable, offering crystal-clear voice quality and seamless connectivity. The user interface is intuitive and easy to navigate, making it a breeze to set up and manage our communication system. One standout feature of Nextiva is their exceptional customer support. Overall, Nextiva has exceeded my expectations, providing a top-notch communication solution for my business. I highly recommend Nextiva to anyone looking for a reliable and feature-rich VoIP service with excellent customer support.

Client provided a straightforward approach to limiting Capital and providing technology relevant in today's working environment. We were able to ditch multiple cell phones, gain fax, VM, recording and more for less than our current plans.

I really enjoy using Nextiva, it is easy to use and It improves our customer service. It makes our job easier and more comfortable for our customers. We really recommend using Nextiva if your business is looking for something better.

I’ve been using Nextiva for that past year now and the service is great. The start up process was very easy and straightforward. Setup was quick and easy and you get a lot of help along the way. Over the phone or email instructions. Customer service is excellent. I would highly recommend them for your business phone services.

Set-up is quick and we were up and running in a very short time. Call quality is as good as the internet speed allows. Sometimes the app is quirky and adjustments need to be made, but it doesn't take long for tech support to figure things out. Putting calls on hold is as easy as clicking the icon, but then transferring calls is tricky, quite a few steps involved. Call transfer from a cell phone to a computer also has a number of steps. Price point is great.

Subject: Exceptional Service and Reliable Billing - Nextiva Review. I have been an avid user of Nextiva's services since September 12, 2023, and I can confidently affirm that their commitment to exceptional service has consistently surpassed my expectations. Throughout my experience with their VoIP solutions, Nextiva has not only met but exceeded my needs in various aspects. Their customer support team stands out as a beacon of reliability. Every time I've reached out, they have promptly and efficiently resolved my queries or concerns, demonstrating an impressive level of expertise and a genuine willingness to assist. The assurance of timely assistance has been an invaluable aspect of my satisfaction with Nextiva.

I needed to change VOIP providers. A patient in the field highly recommended Nextiva. I need significant hand-holding to make changes. I was overwhelmed with emails. It was important that there be no lag in service. It has been five days and I now don't have service. I am sure they are a very good company, just not good at hand-holding.

Nextiva did a great job at explaining all I would benefit from with their services and were very professional and prompt in their responses when I had questions about features. Well done! Highly recommended.

As Always, when I need Nextiva to make a last minute change before a holiday weekend they have it done immediately and make sure it goes smoothly. Highly recommend Nextiva, the customer service is great.

Dear Nextiva, How are you doing today. By using nextiva for calling I have an excellent experience with. Alhamdulillah. Keep it up guys and continue to provide this excellent services. I have a very good experience with you guys.

I operate Nextiva phone calls primarily through my Smartphone. The quality of the sound from the calls is just fine. However, the voice mail messages do not consistently appear in the App. I often see a voice message notice in my email box, but I do not see it in the App. I want to be able to listen to the voice mail message in the App and delete it, so that I can know I'm up to date with all my voice mail messages. However, when the App doesn't show the voice mail, then I cannot use the system to know I'm up to date on my voice mail messages. Furthermore, I have repeatedly cleared out my missed calls or my voice mails from the App only to have them reappear later. I spoke with Nextiva customer service. They recommended using the Nextiva Desktop Login. That does work. But I really want the app to work because I'm on the go. Therefore, three stars.

I joined Nextiva a few months ago. Nextiva has great benefits. The customer service was great. I was offered training for Nextiva product and educated all about Nextiva. The instructor was awesome and professional. He was straight to the point. I am glad that I tried Nextiva. Overall if you have any questions someone is there to make sure that you get the correct guidance and also to help resolve any issues that you may have. Set up was incredibly easy.

I used Nextiva at my previous job and suggested them at my new employer. We've saved hundreds of dollars a month by eliminating a call answering service. I can answer the business phones in two states seamlessly. There are many articles, online chat, and CRS by phone calls to help you set up the system.

Nextiva has been so far so good because the setup of the telephone was very smooth and very efficient. Nextiva had scheduled a training session by over the phone or a Zoom call which made the communication that much easier.

We made the switch to Nextiva from Star2Star and have been very happy with their service. Whenever we have to call the support number, we get an answer almost immediately by a friendly representative that is willing to help. We've had no issues since changing and would definitely recommend. Doesn't hurt that we saved money by switching too!

I've been working with Nextiva as a partner for over 5 years and I can say that they have the best support system hands down. They are the best in class when it comes to VoIP phone systems and definitely the best priced. If any business still maintain POTs or phone lines from ISPs they should seriously consider switching because Nextiva is knocking it out of the park, especially with Customer Service!

I was having trouble uploading announcements which I purchased elsewhere. The staff was incredibly helpful, and, to my surprise uploaded for me, which saved me a lot of time and frustration. I was very pleased.

Pretty impressed with the planning and rollout of our Nextiva service. We have three auto repair shops and an integrated phone system, so we can dial extensions and park/transfer calls as if we were all in one building. The Nextiva account manager and the tech specialist held a couple of Zoom meetings with us in advance to really dial in how we wanted the system to perform, then it was relatively trouble-free when we went live.

For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me.

My experience with Nextiva has been very easy. We had a central admin system to review all incoming/ outgoing calls on our phone system to ensure our employees were responding to calls. The fax line is very convenient and easy to use by sending faxes through an app and not a machine. I would suggest using them for a small business.

We have been using Nextiva for the last year. The beginning when we first signed up was a little frustrating because there is huge difference between their standard tech. support and the elevated one you pay for. Once I was directed to the elevated one things turned around fast. There is definitely a learning curve when making the transition however the additional tracking benefits are worth it. I would high recommend that one person in your organization is given the task of implementing the new system and make that person the admin on the account. I would highly recommend Nextiva for your VOIP needs.

Nextiva is a great, effective remote source for remote workers. Anytime we have experienced any issues, their customer service is quick to respond and solve the problem. Everyone at Nextiva is exceptionally polite and promptly responsive.

This was the best choice I could have ever made for starting my small business. The services are top notch and the phone quality is great. The ease of setting up the services did not leave me crying. Thank you for a great experience.

Nextiva is a good company which is serving to us for phones. If we needed to fix some issues, one of the reps could not understand the issue (his name was Victor) and ended the chat without asking us after we spent around 2 hours on chat without solving the issue, very disappointed. But the company solved the issue on the phone after 3 hours. Overall is fine!

To put it simply: Nextiva services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed, I find Nextiva to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them. Out of all of the third-parties our company works with, Nextiva's Support Team is by far the most responsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgeable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.

Nextiva support is the best of all are hosted providers. They answer the support line quick and no automated attendant to confuse which department to go to. All the support technicians are well qualified to resolve the issue quickly and get it right the first time.

From start to finish, they have been very helpful and make the process seamless. We have been with Nextiva for about 6 months now and are very happy. The implementation was easy and painless, and anytime I have run into an issue customer service/ tech has came to the rescue with the quick fix. Everyone has been super helpful and kind to work with. Great product for our needs. Would highly recommend!

We had called in with questions on how to redirect our voicemails and auto attendant. We were pleasantly surprised after holding, to get an associate that not only fixed our problem, but went the extra mile and ran through our processes to see if anything else needed attention. This didn't take much time at all, and really helped us understand the system better. This was extremely helpful! Thank you!

Transitioning to a new VoIP service can be daunting, but my recent experience with Nextiva's customer support was remarkably smooth and reassuring. As a new business owner who inherited Nextiva from a previous owner, I contacted their team for assistance in transitioning my account. The support I received was not only efficient and professional but also personalized, making a typically complex process feel straightforward and manageable.

It's always a great experience when you can rely on your phone company as we do. They are available to answer any questions when needed via phone or online customer service. Nextiva has been servicing our business for over 5 years. We are very pleased with the service.

Nextiva has been great for our office. It allows us to move freely around the office without being chained to a corded phone on a desk and, more importantly, allows portability so we don't miss calls if we're on the go. The phone features/service have been excellent and customer service has been amazing and highly responsive any time we've had to ask questions. The texting feature is also a bonus as we no longer have to give out our personal cell numbers to allow clients to send us text messages. I can't recommend Nextiva highly enough. Our office has been VERY pleased!

I love the Nextiva app when I am away from my desk. Their support team is very helpful and knowledgeable. You can access their support team via an online chat. Would recommend Nextiva for an office setting.

We use Nextiva at our office. It has all the features we need…phone, fax, text and a great affordable monthly rate. Everything can be accessed on the desktop or phone app. We have been happy with the support team when we’ve needed them as well.

Cancelled the account in 2022, just got billed again. This company does not do as instructed. Check your credit card statements. This company will keep charging you. I have called in twice now for cancellation. I guess I have no choice but to call the credit card company to report fraud.

Nextiva is a stellar communication solution that excels in providing top-notch VoIP services. With its user-friendly interface and reliable features, it offers a seamless experience for businesses looking to streamline their communication. The robust set of tools, including advanced call management and collaboration features, make Nextiva a standout choice for enhancing productivity and ensuring clear, efficient communication within teams.

We are very happy with the service and customer service provided Nextiva. It works very well, no coverage and/or reception issues. We could perfectly hear peoples’ voices and they could hear ours with no issue. They offer other services in addition to voice calls, I didn’t have a chance to explore all of them yet, but we will soon start using it for virtual meetings. The technical team is very knowledgeable. I recommend their service 100%.

The application is extremely user-friendly, providing excellent call quality, especially for international conversations. Video calls are enjoyable, making virtual gatherings with friends effortless. The SMS feature is a convenient time-saver for brief messages. Moreover, the app prioritizes security, ensuring robust privacy protection. Whether for professional purposes or personal enjoyment, this app has become my preferred choice for staying connected, and I consider it an essential tool.

Representative who signed us up was very patient and knowledgeable. The system has been easy for the most part to learn and navigate. Great for a first time business that just needs a business line and don’t want to use their personal - they offer many things, but I just needed the basics for right now.

We moved from an ISP provided business phone to Nextiva's VOIP solution. We saved a huge amount of money per month for our phone service and gained numerous features such as mobile app, free eFax services and the capability to use our business phones from any location. I would highly recommend the Nextiva service!

I have used Nextiva phone service for the last 4 months and it's great. It didn't take long to set the phones up and their setup team was awesome. I needed support last month and the problem was resolved within 10 minutes. I would recommend this company to anyone that wants great service and fair pricing.

I had an amazing experience with the onboarding team at Nextiva. Dmytro especially was amazing and helpful and readily available to work through the process. I really think he went above and beyond to make the process seamless.

Our small law firm joined Nextiva officially a week ago and so far, the staff members love it. Yes, we had some hiccups with the migration process, but that was expected. But everyone I have interacted with from Nextiva has been great. They offer a great product/service at a great price. I would recommend.

Nextiva was the first company I signed up with when I started my business for my VOIP. I had no experience with this so I just searched for best VOIP and nextiva kept popping up on my online searches. Their customer service was great and it served my new law firm's needs well. But after several months and after hiring staff, I started to hear about other VOIP companies that were also reputable but also had integrations with my law firm's case management software that I was using so I switched. It was a nightmare. Getting set up was hard enough and any issue is so difficult to address.

From beginning to end the process was very professional and helpful. The implementation was excellent with attention to details, and continuous follow up. Everyone was super helpful, kind and generous with their time. The options and functionality are second to none.

I have not interacted with someone on the phone with customer service that makes me feel delighted and respected. We ordered the service, and due to our business model change, we ended up needing to cancel the service. However, Nextiva understands our frustration and will assist us with the contract. I 100% recommend anyone who needs a business communication phone or online service connect Nextiva. They are friendly and reasonable. I will work with them in the near future again. Love to work with them.

I went through multiple VoIP services and almost gave up. It seemed too complicated. Decided to try one more and Nextiva popped up. Glad I did! The customer service, ease of use and price is well worth it!

I have worked with Nextiva since 2018 when we replaced our own equipment with the Nextiva system. The functionality of the Nextiva system is fantastic and the service is responsive. I highly recommend Nextiva for small-medium businesses telecom needs. (Nextiva likely can handle large businesses effectively also; my experience was with 150-ish users and hundreds of phone numbers and some complex call routing/VRU/call reporting/call recording, etc.)

I called more than 7 different companies with similar services but in the end what made a difference was the great customer and sales service that I got from sales as well as they had the best pricing! Recommended 100%. They also helped me to install the app on our system and integrate it with HubSpot. Great job!

Thus far Nextiva has been a tremendous help with routing calls along with providing a seamless and professional customer experience. Their customer support has been stellar to say the least. Thank you!!

We have had these phones for a few weeks now. No major issues. This company is quick to answer questions and get back to us with questions or issues we have. Very friendly. Customer service is spot on.

We're planning to move from our current VOIP provider to Nextiva, we've had a bad time due to sales unfulfilled promise after we signed a contract, but so far we're happy with the support coming from the customer service, and tech specialist, to somehow help us find a compromise since the sales who proposed to us can't accommodate us anymore after we signed the contract. I'm looking forward to a more positive interaction and superb experience with Nextiva.

I work for a small business that had 3 analog landlines for our phone system. Our bill kept going up and up and up until those landlines were costing us $450 per month. On top of the cost, one of the lines had terrible sound quality especially when it rained. The phone company could never fix it right no matter how many times we had them in to look into it.

The phone service is extremely reliable and adaptable. Nextiva supports a mobile or remote workforce across all computing platforms. In addition, their support is always there to assist when questions and guidance.

I signed up for a Nextiva line a month ago, and since my English proficiency is not excellent, I reached out to their online chat support. They provided excellent assistance, addressing all my requests without the need for a direct phone call. I really appreciate the convenience of online chat support.

Nextiva is the absolute best option for VoIP Services out there. They have the best integrated dashboard to customize the user experience and they DO NOT require a contract!!! They best the competition!

Nextiva provided a great solution for providing a phone solution for remote employees. I have been so impressed thus far that I may wind up moving all of our phones over to it. Support was strong, and we were up and running on the same day.

Nextiva, is a great dependable company. Our business definitely benefits from their service. Every feature we need they offer. I appreciate the ongoing customer support and dependability. We will continue to use your service for our business needs.

Our company was having issues with implementing our VOIP services with our emergency intercom system. Our old provider fought us tooth and nail to avoid helping us and even charged us for 2 years of a contract they couldn't fulfill. Enter Nextiva... They came in, helped us to understand our options and worked with us to implement the emergency paging system we had in place. They streamlined the process, and helped to even incorporate the background onto the phone screens the management wanted. The Nextiva team deserves this review because they DID what they claimed. And for a growing business, we need concrete foot work to remove potential set backs in the future. Keep up the great work.

Nextiva has great setup and service for their faxing service. They walked me through the process of creating an account and making sure my number was transferred from my old provider to them. Great experience!

Our business recently switched over to Nextiva phone services. It was an easy transition with tons of helpful tips and accessible customer service when help was needed. We look forward to all the benefits this company offers. We are very happy with the decision we made to switch over to Nextiva, just wish we would have done it sooner.

Our company recently switched to Nextiva for our business phone system. From start to finish, the service has been amazing. All of our questions were answered and we were provided resources should we have questions in the future. I would absolutely recommend Nextiva!

Nextiva's phone and text system is absolutely perfect for my small business! They offer calls, texting, call recording and everything in-between. They are so easy to work with and have been there every step of the way for any questions or assistance I need. They are extremely efficient and I absolutely LOVE the app for my cellphone. I am able to make sure I do not miss any business calls or texts no matter where I am. I would absolutely refer them to anyone looking to create a business phone account.

As a small business in the telecommunications industry, I need reliable service. I've had Nextiva for several months now, and that is exactly what I got. And saving ~40% was great too! My sales rep Hugh helped me get exactly the services I needed for the best price. Tech support quickly helped with setting up some devices. It's been several months, and I've had solid service, no issues with call quality or dropped calls, and no complaints. Best of all I was finally able to get rid of my old service and all the hassles that went with them. Would absolutely recommend, A+, five stars.

We had such a quick streamlined experience. From start to finish everything was textbook. As a new company, we won't be in our office physically all the time and needed a commercial solution that fit our needs. Nextiva was quick, and met all of our needs. The interface is user friendly and the customer service was so helpful. We are excited to see how Nextiva can help us grow and grow with us!

I just formed my first LLC and wanted to find a business phone to keep my business separate from my personal life. I first found a company that offered a softphone option, but I was unhappy with the verification process. I decided to try Nextiva since they service my church's needs. I almost did not go with them, however, due to a $100 activation fee since I only needed one phone. After speaking with a representative -- who was very courteous, friendly, and kind -- he waived my fee and even got me a plan that was more cost-effective for my fledgling business.

Nextiva made switching our phone system to the Yealink phone system a breeze. Everyone was great to work with and the transition went smoothly. I would highly recommend Nextiva to anyone considering a new phone system.

I have been needing a Toll free number for years now and I have researched and did my due diligence on all the competitors…I just say that once you see what Nextiva offers…It will only make sense to choose them as your provider.

We recently started using Nextiva for our business. Set-up was easy and if we had a problem, we have no problem reaching support. There are chat options but what I really love is that I can reach a human to quickly and effectively answer any questions or troubleshoot. Most of our issues have been operator error, learning the new system and needing guidance. I would recommend Nextiva.

Excellent customer service sorting through the options and following up. The Auto Attendant feature works great and allows you the option to transfer calls out of the system. Also, the analytics of your calls give are very helpful.

I was nervous about switching from our small town IP Phone provider, but Nextiva really exceeded all our expectations. Their customer service is always available, and their agents are very knowledgeable. I would definitely recommend Nextiva.

Nextiva is a good company. Easy to communicate their client care. Client care also very helpful. No hassle company. My company recently joined Nextiva. We are happy with their service. I strongly recommend Nextiva for a try. Thank you Nextiva.

I have been with Nextiva for some time now and I have to say that they are very professional, very helpful, and always prompt. With the few issues I have had due to my learning to use the platform, they have every time been responsive, good at answering my questions, and helps me to get the most out of the service. Truly for the cost (which is very reasonable), they do an excellent job. They do these things well for businesses small and large. I look forward to as I scale up operations with my company being able to have a continuation of the smart, streamlined, and reasonable prices offerings they have.

Nextiva was a great choice. After having another business mess everything up for my business, Nextiva stepped in and saved the day. The customer service is so great, I never get mistreated and I would recommend to anyone and everyone!

Nextiva is a great company to work with. They are always helpful when help is needed and fast and accurate. They always fix or help with any issues. The phone service is great and good quality 5 stars!!.

I haven't had the experience of talking to a salesman before buying a product in a while, but Nextiva's sales team really made me miss it. They weren't pushy but instead just very helpful and understanding of my specific business. With sales in this way I of course bought the product and have been super happy with the voip service itself. Very easy to use and reliable.

The folks at Nextiva were professional and responsive to our needs. We recently added phone service to existing fax service and the installation went smoothly and quickly. The phone quality is exceptional for VOIP. Once set up we contacted Nextiva again for a few items needing adjustment/correction. These issues were addressed promptly and thoroughly. We'd recommend Nextiva to anyone needing internet-based fax and/or voice services.

After trying several other providers and extremely disappointed and frustrated with the results, I decided to try Nextiva and immediately was impressed. The support and sales agents were so helpful and the entire onboarding process was a breeze! Thank you Nextiva!

I have been using Nextiva for a few years while working from home using the app. Whenever I needed assistance they are always very helpful and resolve any issues immediately. Customer service is always very friendly and informative.

Nextiva customer service is always very helpful and they are quick to act. We are a large property management company and love using Nextiva as our main phone line service for all of our corporate headquarters.

With our small business booming, we were trying to figure out a Telephony system that is no brainer and just works without dealing with technicalities as we don't have enough resource to look for sophistication. I come about Nextiva and gave me a very good deal to startup. With our innocence of the technology, Nextiva Support was able to resolve all our problems with no hassle most of time. This has been an eye opener for our IT Team and we are grateful that we found Nextiva!

From the initial interaction with Justin, to the set up and tech support folks who all cared about getting it right. And by 'getting it right' I mean not just selling or even educating me on their great products and offerings, but meeting my need and not trying to upsell. Then when I had my own equipment, the patience that the tech folks extended were superior to any other B2B experience I have had. This company is the read deal in delivering the value your business needs with delivering a superior customer experience.

I have been back and forth with phone systems, both for my internal company as well as clients and always come back to Nextiva for both. Simple to use, maintain, and deploy and support good as well. Support honestly was a little shaky within the last year but has gotten much better and I do not have any complaints today for my company as well as how everything is working out for my clients using Nextiva. Happy to be partnered with Nextiva!

As a Trucking company we're dedicated to representation. Representation matters with our company in all facets from uniforms, truck appearance, staff and customer service. Our motto is "Delivering Excellence Every Mile". That motto starts with a phone call. Not only are our calls clear, we have the option to create a directory to help organize calls. This platform serves as a staple in how our company is represented in front of procurement officers. While we're a small business we have a big operation and even bigger customer services needs. Between controlling company hours and altering the directory, we have everything we need almost in the palm of our hands.

We had the worst experience with Comcast's Voice Edge System. So, finally when our contract ended, I was nervous about getting a new phone system. We got a recommendation from our IT guy to use Nextiva. From start to finish, it was the easiest thing I have ever done. Whenever an email came thru regarding setting it up, I sent it to my Rep, Jeff ** at Nextiva, and he handled it. He was always nice and polite and throughout all my questions and he was very patient. We love our new system, it does everything I need and more. I would highly recommend them!

Our company recently made the switch to Nextiva's cloud based phone system and our experience was top notch. From receiving a quote all the way to implementation, the entire process was seamless. Communication from the entire team was always very detailed every step of the way. I highly recommend Nextiva!

We started using Nextiva early 2023 and our communication process went smooth ever since. Setup was easy, and our team picked up interface without any issues. Nextiva team was fast to solve some minor issues we had at the beginning, explained everything to make sure we know how to use their product to its full potential.

Nextiva saved my business quite literally. When I was looking to procure a toll free number for my business I could not imagine the level of unprofessionalism I suffered from the established toll free phone providers (Yes the big national ones). I was going to just use a local number, I was exasperated. My colleague who owns a substantially large law firm like mine suggested I try Nextiva. The gentleman who signed me up (I hope you are reading this) is a paragon of civility, professionalism, and competence. In time I will discover the whole company is as such. The service is incredibly affordable and reliable. There are not enough stars to give to those guys.

I am a returning customer to the Nextiva. I initially came back to Nextiva and we had some issues porting over my devices to the new account. I worked with various agents from different departments. Their follow-up was great, addressing the issue and providing updates via email and feedback. However, my team and I loved that they gave us an alternate solution while they were resolving the preliminary issue. Our clients were grateful, and our staff found the mobile app solution helped facilitate a more efficient way of working and communicating with our clients. Thank you for standing behind your promise Nextiva.

Nextiva offers a robust business phone service with features like virtual fax, auto attendant, and reliable VoIP. Users appreciate its user-friendly interface and excellent customer support, but some mention occasional connectivity issues. Overall, it's a solid choice for businesses seeking comprehensive communication solutions.

Updated on 03/12/2024: I was promised an initial price for my usage with a verbal agreement with multiple members of the sales team. 4 months later I see that I was charged double and they won't reverse the charge. Apparently it was a part of the agreement to begin with, so this could definitely be my fault. Ultimately, this is a company that I would not take their word on anything and make sure you look at the detail on what you sign with them. The agreed upon price was only good for 1 month (they told me lifetime), but they added additional productivity plug-ins free of charge for a month (I was unaware and thought this was part of the product I purchased).

Here are some of the things I like about Nextiva:

The Nextiva that was assigned to assist us with our new phone transfer system is amazing. She was extremely efficient when it was time to get the service up and running. She also called weekly until we were fully functional and the system was set up to our standards. I would recommend this service to anyone in search of a phone system that is customizable to fit your needs.

I am loving our partnership with Nextiva. Their phone is easy to use, with all the functionalities that you'd want in a professional office setting. Their phone features have allowed us to get callers routed where they need to be, and has cut down on administrative clutter.

Anytime I have a question or need help with my call flows they are able to help me quickly and efficiently. There is never a long wait and they ensure that everything is up and working properly before they are done chatting with you! I would highly recommend Nextiva for your business!

We have a small law firm and switched from Phone.com to Nextiva. It has really made a world of difference! It is super easy to work with, and if you have any issues, they have the best customer service team!

I needed the ability to have a phone system for my small business that was affordable and easy to use. The mobile app allows me to use my personal cell phone as my business phone as well and keep personal/business calls separate. I also appreciate the ability to record phone calls - which is a mandate in my industry. Overall - very pleased with Nextiva and what it offers!

I have been using the Nextiva system for a couple of months and I am loving it. The fact that I can text my leads information and links to complete application is wonderful. I love that I can speak with my headset and type at the same time via my computer and my neck doesn't end up hurting at the end of the day. I look forward to continuing using this system and discovering new features.

The system works well, is incredibly customizable, and we can usually get a representative on the phone TO customize it within about 20 minutes. My only minor gripe is they need to work on the App stability more. The tech is incredible! I can pull calls from my work phone to my cell over Wifi- but it only works to 70% effectiveness. I still use it but I can never tell if it's going to maintain or not, and I wouldn't trust it fully if I was not in the office.

I have struggled to find a good VOIP service for my company for quite some time. It was quite difficult to find one that was reasonably priced, reliable and easy to use. Nextiva checks all those boxes and then some! I'm glad I decided to give them a try because everything has worked flawlessly, I highly recommend them!

Nextiva is recommended for all small businesses. From text messages to voicemails and fax you can’t go wrong. Notifications are always current and quick in the email. System is just wonderful. Nextiva is next level.

I have been working with Nextiva for about 3 years. My company has over 500 locations nationwide and we have upgraded over 180 sites so far to Nextiva VoIP. Nextiva is very easy to work with and their support team is amazing.

Working in the IT department, part of our job is to administer our company's phone system. We happen to have Nextiva. I came from an on-premises PBX, and at first, it was a bit of a shock working with this system. As I got more familiar with it, the easier it got to work with. The phones are reasonably priced and diverse, and the quality of service is excellent. Audio is clean and crisp and easy to listen to. Voice mail is easy to navigate. You can even get voicemail notifications via email and have the audio file sent to you so you can listen to it anywhere. Once you get used to the interface, administering the system users and devices is very easy.

The Nextiva platform transformed the way our remote workers are able to connect with our clients and customers. Since making the switch, there have been few glitches/downtime using the system. Call quality has improved, and support when there is an issue is always there to help! The mobile app is NOT available in some countries where our remote workers are situated (South Africa) however it is available in the USA and Mexico.

This communication app has undeniably made a substantial positive impact on our operations. Its seamless integration of various communication tools has significantly enhanced team collaboration and overall efficiency. One of the most notable benefits is the ease of information exchange. The app's intuitive interface allows for quick sharing of updates, documents, and ideas among team members. This has streamlined our workflow, reducing the time spent on cumbersome communication processes and facilitating more agile decision-making.

From call forwarding and voicemail-to-email transcription to conference calling and mobile integration, it covers all the essentials for effective communication. The mobile app is particularly handy, allowing us to make and receive calls on the go, ensuring that we never miss an important call, even when we are out of the office.

Every step of switching from our provider that we had to Nextiva has been great. The customer support is top notch with everyone we have dealt with. Their website is so user friendly, can easily make changes. Phones and voice quality are worked out great as well. Very reliable service. So glad that we switched!

I've been a customer for a few months now, and I love being able to use Nextiva's phone services to contact multiple businesses for work. Nextiva has been a great resource for communication! I would definitely recommend using Nextiva.

Nextiva VOIP's sleek and intuitive interface immediately captures attention. Navigating the platform is effortless, allowing users to manage calls, messages, and contacts with ease. The minimalist design belies its powerful functionality, making it accessible for both tech novices and experienced users.

Nextiva has been very good to me! Makes working away from the office a breeze! I’ve had no issues! It has made it very easy for me to work remote when I’m away from my desk or working on the go. :)

I have been using this service for over 5 years. It revolutionized our faxing services due to ease of use, reliability and convenience.

We use Nextiva to route our phone calls for over 100 agents, 3 offices and two businesses. Nextiva support is always easy to access whenever we're trying to route the phones differently. The app makes it easy to pop in and turn on call forwarding to voicemail during inclement weather or other emergencies.

I am in and out of the office a lot due to the nature of the industry. The app helps me to stay connected with members and providers while I’m on the go. The app is very user friendly and I’ve had a positive experience whenever I’ve had to contact customer support. I highly recommend Nextiva.

Nextiva helped me set up an easy, but reliable, communications system for my business. Very easy to use for Windows OS and our mobile tablet devices. Customer service helped set everything up with ease. Thanks Nextiva for helping business grow and work faster than before.

I truly think Nextiva is superior to other systems. It has been so user friendly and helpful for all my day to day work. If you are wondering which to choose do not hesitate to go with Nextiva. Highly recommend!

I was intimidated with the process of having to set up a phone service for my business. I read good things about Nextiva so I went with them. I was not disappointed. Everyone was kind and helpful and setting up was super easy. I had someone walk me though it but the platform is easy to use and I'm relieved.

Had an issue getting a new hire set up on the phones on a Monday morning. This meant several things were happening on top of the phone not working properly. Thought, I do not have time to sit on the phone this morning, but this needs to be resolved. Hoped on Nextiva Chat and the tech specialist resolved my issue for me in less than 10 minutes. I could not have been more grateful for this product.

Title: Mixed Feelings on Nextiva’s Service Quality vs. Billing Practices. Review by Joel **, DreamSMART Holdings, LLC. Rating: ★★★☆☆. As a longstanding customer who has experienced the breadth of what Nextiva has to offer, I maintain that they are leaders in the business communication sector. Their service has been mostly reliable, and the support staff is exceptional, often going above and beyond. This commendable aspect of Nextiva deserves a five-star rating, without question. However, it's with a heavy heart that I must address the elephant in the room – the billing system. Unfortunately, the billing system does not match the high standards set by their service and staff. Since the implementation of their new billing system, consistency has been thrown out the window. The irregularities in the monthly charges have been nothing short of a roller coaster ride, with unexpected costs popping up each month.

I really like the ease of the Nextiva web portal. It was not difficult at all to navigate and learn. I've worked in the Telecommunication field for over 10 years and I had my challenges with Voice and video provider platforms. Nextiva's web portal was straightforward and a breeze to learn. I would definitely recommend Nextiva.

I have experience working with multiple providers in the telecommunications space, primarily in voice-over-IP systems or services. I think Nextiva offers a good range of services. We are a small team at our company and we don't have an internal IT department. Nextiva makes it easy for us to administer our phone numbers, extension numbers, and anything regarding how people contact us on the phone. In terms of value, after seeing how much a company can spend on these types of systems, I think their pricing is fair. What I like the most is how easy it is to get support on the phone. Whenever I have an issue, I'm usually able to resolve it in one call.

⭐⭐⭐⭐⭐ As a small business owner of a virtual law firm, ensuring clear and consistent communication is paramount. Nextiva's VOIP phone services have been a game-changer for us. The call quality is consistently good, ensuring that we never miss out on crucial details during our client conversations. What particularly stands out is their exemplary customer service - they are always responsive, attentive, and willing to go the extra mile. Additionally, for a growing firm like ours with 10+ lines, the price point is exceptional, offering fantastic value for money. I would wholeheartedly recommend Nextiva to any business looking for reliable and cost-effective communication solutions.

Great voice services for business growth with the best referral program. Introducing this voice provider to associates have brought funds in my account. The cheapest monthly fee for voice services which is better than counting minutes.

We have been with Nextiva a little more than a year. We have had excellent service every time we added additional phones, porting our phone number, or needing questions answered about the different platforms. I highly recommend this company for your phone service. Beth-Anne ** Office Manager Advanced Metal and Welding

When our office phones experienced an outage, I was assigned the responsibility of sourcing a suitable replacement. The prospect of implementing an entirely new phone system initially appeared quite daunting. However, my apprehension dissipated once I discovered Nextiva. Their friendly and helpful customer support team made the setup process effortless. Even though I had never previously ported over phone numbers, they displayed profound expertise, simplifying the setup process considerably. What's more, the software itself is remarkably user-friendly. Nextiva grants me the convenience of accessing the phone system on both my mobile device and desktop, facilitating seamless adjustments on-the-fly. Furthermore, the system's extensive customization options cater perfectly to businesses of various sizes, making it a superb choice for virtually any enterprise.

I would like to start off by saying I never post bad reviews because I am a small company and I know how it can cause detrimental damage. HOWEVER this is not a small business like mine is and they are causing MY small business DETRIMENTAL DAMAGE!!!! In the fast-paced world of small pet care businesses, efficient and reliable communication is vital to maintaining a seamless client base and ensuring smooth operational processes. Thus, with great expectations, I transitioned my services to Nextiva, anticipating enhanced functionality and uninterrupted connectivity. Regrettably, my decision to engage with Nextiva proved to be a grave misstep, one that has led to significant setbacks and impediments, ultimately jeopardizing the very foundation of my business.

I have a nonprofit. The sales team was great, then when signed up, the team that needs to help implement their system doesn't understand it. I have been paying a 2 year contract with any service. We have spent hours with their team and no one can get it working right. It's all a lie. I called to find out when my contract is up, they told me only the special team can answer that and need to wait up to 72 hours before I can speak with someone. Waste of time and hard earned money by our nonprofit.

Remote healthcare IT worker here, so I am a frequent user of the mobile app. It's user-friendly and has significantly improved over time. The new NextivaONE is easy to install and use. Our staff have raved on convenience. Service is reliable and the quality of sound is clear. Round-the-clock customer support is an absolute plus for the health care industry and we can get help when needed. Support representatives take the time to understand and address any issue at hand and I have found the follow-up calls and questions on pre-existing tickets to be helpful when in the midst of putting out multiple fires. Thumbs up to Nextiva for me!

I reviewed many VOIP providers and found Nevtiva to be the most friendly, knowledgeable, and helpful when making the final decision. They made onboarding very easy and went the extra mile. If you want a very simple solution to a very technical problem then use this product as they are TOP of class!!

We made the jump to full VOIP in 2022, and Nextiva really shined from day one. We were looking at one of their biggest competitors, and honestly had not considered Nextiva as many didn't know about the company. We ended up narrowing down our choice between two companies, Nextiva and one other. It was not even close, the sales demo was so much more inclusive from Nextiva, the sales rep did his homework and knew the people by name from our company, and their role. The other demo was filled with dead air and sadness.

We moved to a new location and was watching our business. We interviewed a few telephone companies and decided on Nextiva. They are a local company which was a plus. The sales and service have been excellent. They are available with a questions on set up or functions we are unsure of. I am glad we switched to Nextiva.

Nextiva has been a game-changer for my business. Their service is highly reliable with crystal-clear calls, a user-friendly interface, and a wealth of features. Their customer support is top-notch, and the mobile app adds an extra layer of convenience. With Nextiva, my business communication has never been better. Highly recommended!

Since our office switched from a desk phone to Nextiva, the service, the ease of use and accessibility have been amazing. It is so nice that you don't have a big bulky phone taking up space on your desk. The fact that the site is easy to use with either headphones or ear buds make it so worth the money.

We wanted to improve our old Phone System, we thought Nextiva was a great option, but we were really concern about the transition, fortunately was seamless and they were there on every step of the way, we never had a downtime. Nextiva RULES!!!

This company has always provided us with great, comprehensive customer service. They are extremely efficient and quick in their responses. It has really helped us to deal with any issues in a timely manner.

I had a great experience with the customer service/billing team regarding a billing issue. The representative was able to handle my issue quickly and was very polite. This call was a great customer service experience.

As a small business, Nextiva from day one not only helped me set my new system for my business needs, they also backed up their services by allowing me to use their system with devices for 4 months without making payments. Never once had I had any problems and when I have a question they are very easy to get in contact with. This system is truly flawless.

I'm a new customer to Nextiva. The salesmen was great and promised the world. Free phones, free features, free upgrade to Enterprise status, and promised functionality and integration for all our needs. Once we were on-boarded our special needs were not met. Support emails were not returned. My account rep. stopped answering email and phone calls. I'm currently in a telethon and I can't access the portal to set phone permissions. I'm losing thousands of dollars and the support tech says an engineer needs to look at it and it will take 24 hours. UNACCEPTABLE.

Anytime I need to call Nextiva for assistance, they are always very quick to resolve my issue. My calls are usually answered very quickly. My problem diagnosed and a solution found to make me happy. I have enjoyed working with Nextiva for four years. I have referred Nextiva to other business associates and friends starting small businesses. And I will continue to do so.

I needed help updating our greeting in addition to the call flow. The update needed was not straightforward and required help from the experts. I was able to utilize the resources available on the website which helped me understand. I reached out the customer service via the online chat a few times. Each time I did the online chat agent was helpful and patient with all my questions.

I have been using this service for about 5 years and just love the ease of using online faxing. It's simple and easy to use. I would recommend this service to any small business. No machine to maintain, no ink or toner to buy, just a scanner and an email and I can literally send from anywhere I am, home, vacation or on the road, truly a game changer!

Definitely the best experience I've ever had with a phone company. Great service and support, and I can always get a live human being too. That's rare these days. I love these guys and I'm sure you will too.

Our company has used Nextiva for many years. Their customer service far exceeds many other telephone companies. When we call support, we get a live person who will resolve our issues or take the time to train us in any area needed.

The experience has been wonderful from start to finish. Customer service has been easy to work with and has gotten any issue resolved quickly and efficiently. Any questions I have had, has been answered immediately. I would definitely recommend this product and service to anyone.