Nextiva Reviews

This communication app has undeniably made a substantial positive impact on our operations. Its seamless integration of various communication tools has significantly enhanced team collaboration and overall efficiency. One of the most notable benefits is the ease of information exchange. The app's intuitive interface allows for quick sharing of updates, documents, and ideas among team members. This has streamlined our workflow, reducing the time spent on cumbersome communication processes and facilitating more agile decision-making.

From call forwarding and voicemail-to-email transcription to conference calling and mobile integration, it covers all the essentials for effective communication. The mobile app is particularly handy, allowing us to make and receive calls on the go, ensuring that we never miss an important call, even when we are out of the office.

Every step of switching from our provider that we had to Nextiva has been great. The customer support is top notch with everyone we have dealt with. Their website is so user friendly, can easily make changes. Phones and voice quality are worked out great as well. Very reliable service. So glad that we switched!

I've been a customer for a few months now, and I love being able to use Nextiva's phone services to contact multiple businesses for work. Nextiva has been a great resource for communication! I would definitely recommend using Nextiva.

Nextiva VOIP's sleek and intuitive interface immediately captures attention. Navigating the platform is effortless, allowing users to manage calls, messages, and contacts with ease. The minimalist design belies its powerful functionality, making it accessible for both tech novices and experienced users.

Nextiva has been very good to me! Makes working away from the office a breeze! I’ve had no issues! It has made it very easy for me to work remote when I’m away from my desk or working on the go. :)

I have been using this service for over 5 years. It revolutionized our faxing services due to ease of use, reliability and convenience.

We use Nextiva to route our phone calls for over 100 agents, 3 offices and two businesses. Nextiva support is always easy to access whenever we're trying to route the phones differently. The app makes it easy to pop in and turn on call forwarding to voicemail during inclement weather or other emergencies.

I am in and out of the office a lot due to the nature of the industry. The app helps me to stay connected with members and providers while I’m on the go. The app is very user friendly and I’ve had a positive experience whenever I’ve had to contact customer support. I highly recommend Nextiva.

Nextiva helped me set up an easy, but reliable, communications system for my business. Very easy to use for Windows OS and our mobile tablet devices. Customer service helped set everything up with ease. Thanks Nextiva for helping business grow and work faster than before.

I truly think Nextiva is superior to other systems. It has been so user friendly and helpful for all my day to day work. If you are wondering which to choose do not hesitate to go with Nextiva. Highly recommend!

I was intimidated with the process of having to set up a phone service for my business. I read good things about Nextiva so I went with them. I was not disappointed. Everyone was kind and helpful and setting up was super easy. I had someone walk me though it but the platform is easy to use and I'm relieved.

Had an issue getting a new hire set up on the phones on a Monday morning. This meant several things were happening on top of the phone not working properly. Thought, I do not have time to sit on the phone this morning, but this needs to be resolved. Hoped on Nextiva Chat and the tech specialist resolved my issue for me in less than 10 minutes. I could not have been more grateful for this product.

Title: Mixed Feelings on Nextiva’s Service Quality vs. Billing Practices. Review by Joel **, DreamSMART Holdings, LLC. Rating: ★★★☆☆. As a longstanding customer who has experienced the breadth of what Nextiva has to offer, I maintain that they are leaders in the business communication sector. Their service has been mostly reliable, and the support staff is exceptional, often going above and beyond. This commendable aspect of Nextiva deserves a five-star rating, without question. However, it's with a heavy heart that I must address the elephant in the room – the billing system. Unfortunately, the billing system does not match the high standards set by their service and staff. Since the implementation of their new billing system, consistency has been thrown out the window. The irregularities in the monthly charges have been nothing short of a roller coaster ride, with unexpected costs popping up each month.

I really like the ease of the Nextiva web portal. It was not difficult at all to navigate and learn. I've worked in the Telecommunication field for over 10 years and I had my challenges with Voice and video provider platforms. Nextiva's web portal was straightforward and a breeze to learn. I would definitely recommend Nextiva.

I have experience working with multiple providers in the telecommunications space, primarily in voice-over-IP systems or services. I think Nextiva offers a good range of services. We are a small team at our company and we don't have an internal IT department. Nextiva makes it easy for us to administer our phone numbers, extension numbers, and anything regarding how people contact us on the phone. In terms of value, after seeing how much a company can spend on these types of systems, I think their pricing is fair. What I like the most is how easy it is to get support on the phone. Whenever I have an issue, I'm usually able to resolve it in one call.

⭐⭐⭐⭐⭐ As a small business owner of a virtual law firm, ensuring clear and consistent communication is paramount. Nextiva's VOIP phone services have been a game-changer for us. The call quality is consistently good, ensuring that we never miss out on crucial details during our client conversations. What particularly stands out is their exemplary customer service - they are always responsive, attentive, and willing to go the extra mile. Additionally, for a growing firm like ours with 10+ lines, the price point is exceptional, offering fantastic value for money. I would wholeheartedly recommend Nextiva to any business looking for reliable and cost-effective communication solutions.

Great voice services for business growth with the best referral program. Introducing this voice provider to associates have brought funds in my account. The cheapest monthly fee for voice services which is better than counting minutes.

We have been with Nextiva a little more than a year. We have had excellent service every time we added additional phones, porting our phone number, or needing questions answered about the different platforms. I highly recommend this company for your phone service. Beth-Anne ** Office Manager Advanced Metal and Welding

When our office phones experienced an outage, I was assigned the responsibility of sourcing a suitable replacement. The prospect of implementing an entirely new phone system initially appeared quite daunting. However, my apprehension dissipated once I discovered Nextiva. Their friendly and helpful customer support team made the setup process effortless. Even though I had never previously ported over phone numbers, they displayed profound expertise, simplifying the setup process considerably. What's more, the software itself is remarkably user-friendly. Nextiva grants me the convenience of accessing the phone system on both my mobile device and desktop, facilitating seamless adjustments on-the-fly. Furthermore, the system's extensive customization options cater perfectly to businesses of various sizes, making it a superb choice for virtually any enterprise.

I would like to start off by saying I never post bad reviews because I am a small company and I know how it can cause detrimental damage. HOWEVER this is not a small business like mine is and they are causing MY small business DETRIMENTAL DAMAGE!!!! In the fast-paced world of small pet care businesses, efficient and reliable communication is vital to maintaining a seamless client base and ensuring smooth operational processes. Thus, with great expectations, I transitioned my services to Nextiva, anticipating enhanced functionality and uninterrupted connectivity. Regrettably, my decision to engage with Nextiva proved to be a grave misstep, one that has led to significant setbacks and impediments, ultimately jeopardizing the very foundation of my business.

I have a nonprofit. The sales team was great, then when signed up, the team that needs to help implement their system doesn't understand it. I have been paying a 2 year contract with any service. We have spent hours with their team and no one can get it working right. It's all a lie. I called to find out when my contract is up, they told me only the special team can answer that and need to wait up to 72 hours before I can speak with someone. Waste of time and hard earned money by our nonprofit.

Remote healthcare IT worker here, so I am a frequent user of the mobile app. It's user-friendly and has significantly improved over time. The new NextivaONE is easy to install and use. Our staff have raved on convenience. Service is reliable and the quality of sound is clear. Round-the-clock customer support is an absolute plus for the health care industry and we can get help when needed. Support representatives take the time to understand and address any issue at hand and I have found the follow-up calls and questions on pre-existing tickets to be helpful when in the midst of putting out multiple fires. Thumbs up to Nextiva for me!

I reviewed many VOIP providers and found Nevtiva to be the most friendly, knowledgeable, and helpful when making the final decision. They made onboarding very easy and went the extra mile. If you want a very simple solution to a very technical problem then use this product as they are TOP of class!!

We made the jump to full VOIP in 2022, and Nextiva really shined from day one. We were looking at one of their biggest competitors, and honestly had not considered Nextiva as many didn't know about the company. We ended up narrowing down our choice between two companies, Nextiva and one other. It was not even close, the sales demo was so much more inclusive from Nextiva, the sales rep did his homework and knew the people by name from our company, and their role. The other demo was filled with dead air and sadness.

We moved to a new location and was watching our business. We interviewed a few telephone companies and decided on Nextiva. They are a local company which was a plus. The sales and service have been excellent. They are available with a questions on set up or functions we are unsure of. I am glad we switched to Nextiva.

Nextiva has been a game-changer for my business. Their service is highly reliable with crystal-clear calls, a user-friendly interface, and a wealth of features. Their customer support is top-notch, and the mobile app adds an extra layer of convenience. With Nextiva, my business communication has never been better. Highly recommended!

Since our office switched from a desk phone to Nextiva, the service, the ease of use and accessibility have been amazing. It is so nice that you don't have a big bulky phone taking up space on your desk. The fact that the site is easy to use with either headphones or ear buds make it so worth the money.

We wanted to improve our old Phone System, we thought Nextiva was a great option, but we were really concern about the transition, fortunately was seamless and they were there on every step of the way, we never had a downtime. Nextiva RULES!!!

This company has always provided us with great, comprehensive customer service. They are extremely efficient and quick in their responses. It has really helped us to deal with any issues in a timely manner.

I had a great experience with the customer service/billing team regarding a billing issue. The representative was able to handle my issue quickly and was very polite. This call was a great customer service experience.

As a small business, Nextiva from day one not only helped me set my new system for my business needs, they also backed up their services by allowing me to use their system with devices for 4 months without making payments. Never once had I had any problems and when I have a question they are very easy to get in contact with. This system is truly flawless.

I'm a new customer to Nextiva. The salesmen was great and promised the world. Free phones, free features, free upgrade to Enterprise status, and promised functionality and integration for all our needs. Once we were on-boarded our special needs were not met. Support emails were not returned. My account rep. stopped answering email and phone calls. I'm currently in a telethon and I can't access the portal to set phone permissions. I'm losing thousands of dollars and the support tech says an engineer needs to look at it and it will take 24 hours. UNACCEPTABLE.

Anytime I need to call Nextiva for assistance, they are always very quick to resolve my issue. My calls are usually answered very quickly. My problem diagnosed and a solution found to make me happy. I have enjoyed working with Nextiva for four years. I have referred Nextiva to other business associates and friends starting small businesses. And I will continue to do so.

I needed help updating our greeting in addition to the call flow. The update needed was not straightforward and required help from the experts. I was able to utilize the resources available on the website which helped me understand. I reached out the customer service via the online chat a few times. Each time I did the online chat agent was helpful and patient with all my questions.

I have been using this service for about 5 years and just love the ease of using online faxing. It's simple and easy to use. I would recommend this service to any small business. No machine to maintain, no ink or toner to buy, just a scanner and an email and I can literally send from anywhere I am, home, vacation or on the road, truly a game changer!

Definitely the best experience I've ever had with a phone company. Great service and support, and I can always get a live human being too. That's rare these days. I love these guys and I'm sure you will too.

Our company has used Nextiva for many years. Their customer service far exceeds many other telephone companies. When we call support, we get a live person who will resolve our issues or take the time to train us in any area needed.

The experience has been wonderful from start to finish. Customer service has been easy to work with and has gotten any issue resolved quickly and efficiently. Any questions I have had, has been answered immediately. I would definitely recommend this product and service to anyone.

If there ever is a problem it is fixed immediately and it’s excellent support always. Our business is better with Nextiva services. Once, we had a problem of calls dropping and they looked into everything including our internet service. They found out it was the internet and not the service. We don’t have an IT department but they typed out in words that I could understand and then I was able to inform my internet of the issue and then they fixed their part.

I am very impressed with this company! I switched over from another, and I am by far pleased with every single encounter. The customer service Reps are very knowledgeable, and they take their time to make sure that I become familiar with the platform. I would definitely recommend Nextiva and very grateful to be user!

Have had Nextiva service for going on 2 years now and as a small business owner I haven't experienced any notable drop off in service from traditional phone companies. The price and customer service are another topic completely! Nextiva is so much more cost effective and issues are promptly resolved!

Our company switched from a regular phone line to Nextiva a few years ago and have been very pleased with the service since. There hasn't been an outage once, and call quality is surprisingly good. The top two things for us are 1) the account dashboard, which gives us an unprecedented level of control over our own phones, and 2) customer service - I'm honestly hard pressed to name another company who is as consistent, helpful, and most importantly, REACHABLE, as Nextiva. I would feel comfortable recommending them to colleagues who are looking for a new voice service.

I had an outstanding customer service experience with Nextiva that I simply had to share! I reached out to their support team on a Friday afternoon, and the level of assistance I received was nothing short of exceptional. The representative I spoke with demonstrated extraordinary patience and understanding as he helped me navigate through several issues with my phone. His ability to explain everything clearly and precisely was genuinely impressive. It was evident that he had a deep understanding of the product and had a solution-oriented approach to problem-solving, which saved me a lot of headaches!

We have been a client of Nextiva for years and have been so pleased with their service! Their customer service is excellent and always available to help!! They are a great resource and we love Nextiva!!

I truly enjoy using Nextiva and so does the entire team! They make it seamless to work on the go or in the office. They also always have help via email or on the phone with their customer service team and they always know what they are doing and eager to help!

Excellent service, out of town and work is seamless! We haven’t missed a beat with communication! I highly recommend Nextiva for business, a great way to take your show on the road with both calls and texts!

Nextiva is a well-regarded VOIP (Voice Over Internet Protocol) service renowned for its dependable performance and comprehensive feature set. Its user-friendly interface is favored by users, making it suitable for businesses of varying sizes. The system's flexibility enables effortless adjustment to accommodate shifting business requirements, whether expanding or downsizing. Furthermore, Nextiva's outstanding customer support and mobile applications for remote management add to its attractiveness. In summary, it stands as a reliable and versatile option with a diverse array of features to streamline business communication.

We have been using Nextiva for six years, and they have been wonderful. Whenever I have an issue, they document the details so if I have to call back, the next person can help me without any confusion. The phone system is quite complex, but their customer support helps make it easy to navigate. I recommend Nextiva to all businesses with multiple locations.

I am fortunate to have NEXTIVA ONE in the company I work for in North Carolina. Coming from another country (Argentina) and having responsibilities that require me to be constantly in communication with the southern cone, it is a relief to have Nextiva. Not only does it keep a perfect log, without any errors, but it allows me to go back, look up a conversation, see the time, duration, listen to messages, schedule calls... Again, it is a GREAT tool in my line of work.

Great App. We use it at my place of work, and our call center loves the ability to jot down notes right on the call log and to be able to reference them later in the day. The Call center employees are always raving about it.

Nextiva phones, fax and training videos work perfect for my small business. The fee for the services I receive monthly is perfect. Nextiva makes my office calls run so efficient. The customer service reps are very helpful also.

As a busy medical practice - it was critical to have a reliable phone and fax service. I had another company before and it had several episodes of service disruption with no ability to reroute service. This company has been reliable and fax is easy to use.

One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same. Our head engineer got us Nextiva, and we've had tremendous success with it. And having their app connected has allowed us to respond back to listeners, even if we've run back to our desks to take care of something.

Our experience with Nextiva's phone application and their unparalleled customer support has been an absolute game-changer for our business! Right from the start, we were blown away by the Nextiva phone application's flawless user interface and its extensive array of features. It's like they've thought of everything when it comes to meeting our communication needs. Setting up the system was a breeze, and it has empowered us to efficiently manage our business phone system with remarkable capabilities like call forwarding, voicemail-to-email, and comprehensive call analytics. This, in turn, has significantly boosted our productivity and overall effectiveness.

I've been using the Nextiva phone service for the past year, and it has proven to be a dependable choice for my communication needs. Here's a breakdown of my experience:

Great customization options. Feature rich. Great support and pricing. Receive our text and phone messages on my cell phone. No limitations on storage. Easy to access. Highly recommend Nextiva for businesses.

Nextiva has really been a great asset to our company, allowing us to build out offsite employee phone access and systems. This type of system is critical for us and our success because our teams travel and work from the road a lot. We need to be able to make calls from our computers and access voicemail from anywhere.

Initial setup is quick and simple. They provide pretty fantastic support from the outset. There have been a couple of small hiccups here and there, but they're usually quickly resolved. We've had a really wonderful experience with Nextiva and would recommend them to anyone in need of a good VOIP provider.

Great experience and easy to use for all users and admins. I would suggest at least a free trial due to how simple the system makes the use. I would highly recommend trying and I do feel if you do you may like it!

I would highly recommend Nextiva for your VOIP needs, the set up was easy and their customer service and support team are always willing to help. The step-by-step technical guides are easy to follow and live support is a phone call away.

I get excellent service and it is always quick. There are so many ways to use Nextiva to communicate with our members and our staff. We have used them for a few years now and it has been great. They helped us be able to text our members without showing our personal phone numbers and fax electronically. This brought our office into the 21st century.

Nextiva is the tool I use the most. And the tool I would not want to be without. The supervisor dashboard allows me to monitor all of my agents in multiple locations at the same time. The reporting features allow me to access both call flow and agent performance. The technical support is fabulous! They are helpful and knowledgeable.

We are a small (7 employees) office in a financial industry. I wanted to add the service of call recording to our account. I did need to be transferred several times and wait on hold awhile to accomplish my goal but everyone was very helpful and friendly. It was all set up and the process shown and explained to me on the same day. Overall I am satisfied.

It was very clear and easy instructions to follow for set up. The quality of service is clear and dependable. Also very good price. I would recommend this service to anyone. The phone was very clear and so were the calls on my computer.

We are a large corporate office and having Nextiva to help us out with the team meetings, calls, and calendar information has been great.

Signed up for Nextiva VoIP service and I couldn't be happier! Everything from initial setup, onboarding, and getting my phones to started making/taking calls was a seamless experience. Customer service was great.

Our company is a small business of 33 employees that services a large number of customers. It is imperative that our phones do not go down. From the beginning of setting up our phones to minor customer service questions later, Nextiva is top-notch! The onboarding process was extensive and covered just about everything we could imagine. Once that was complete and we were passed off to Customer Service, I thought the service would start to decline. WOW not the case at all! The customer service reps are incredible, knowledgeable and friendly. We went from a phone service that was down multiple times a week to one that just does not go down. Even when we had a power outage due to storms, the mobile app saved us and kept us running for our customers! I highly recommend Nextiva. What a great company to deal with from beginning to end.

This has been a great company. Customer service is always great. I never feel rushed. Customer service reps are very kind and know the product well. My phone system always works great, love that it records all conversations for 6 months and then I can download and save for my Medicare Compliance. I give 5 STARS.

We switched our business phone number to Nextiva. The features of Nextiva are very impressive. The pros at Nextiva made it very easy to make the move happen. All this and we are saving 75% from our old phone company.

We have been using Nextiva phone service for more than a year now for our US and EU support centers. The connection quality is great. However, their new NextivaONE app is somewhat slower to the previous not-that-advanced version. Hope they can resolve this issue.

2 years ago we had a lot of issues with GoTo and everyone was complaining about this app. Our team decided to change to Nextiva and definitely, they took the best decision ever for our company. Nextiva One suits perfectly for all my needs. We can contact carriers, customers, and co-workers with this amazing app. The mobile app is amazing and I can call or contact anyone just using my smartphone. It's like little things that make a huge difference. I highly recommend Nextiva.

We are using Nextiva for all our extensions on our phones. Incoming and outgoing calls. Also have option to use our cell phones when we are not at our desk. This was a great improvement to what we had. If we have any issues with the system we can contact Nextiva support and we receive answers right away. Great support service.

It was suggested by our IT guy, that our small company use Nextiva once we switched to a VOIP system after purchasing new phones. I love the software! As a warehouse manager and installation technician, my favorite feature is call forwarding. This allows me and our technicians to call customers through Nextiva without having to give them our personal cellphone numbers. The call is routed through our office and will show that phone number. Our customers would be calling us 24/7 if they had our cell phone numbers so this allows us to work more efficiently and peacefully. I also love the fact that Nextiva automatically forwards voice messages to my email account. I oftentimes will not have great reception on job sites and this allows me to listen to messages out in the field.

My entire experience with Nextiva has been seamless. Very user-friendly system and the staff is extremely professional. I highly recommend Nextiva for any size phone system you may need. I have 5 companies that are using a variety of sizes. From the order placement to onboarding and using the system has been an amazing experience!

I am a recent new customer and most of my experience is with the onboarding process to date. However, I am completely happy with that experience!! And if onboarding is any indication of what’s to come, I will be completely happy across the board. I have had limited experience with using the service and so far so good. But I expect the full experience to be excellent based on onboarding. The product is great and I can’t wait to start using it fully.

Nextiva VOIP has been great and a very helpful tool for our agency! It has made communication a lot easier for our company to communicate with our team members and our valued customers! Did I mention there is fax services? I was amazed when I found out all in one bill! Thank you for making operating our business easier!

We are a 250+ employee non-profit organization that serves vulnerable members of our community; neighbors that are navigating challenges of mental health issues and homelessness. We've had multiple phone service providers in the past before Nextiva, and had numerous outages, poor customer service (they wouldn't pick up their phones or return your calls when they were experiencing issues). We've been with Nextiva for 3 years now and they are the best in the industry! We have not had one outage with our phones since moving to them. Call quality is superb! They provide support for dozens of brands and models including options that you may bring (we are using Cisco phone products for all of our desk phones and Yealink for cordless).

Nextiva has been a very useful tool for my company. The Nextiva application is also very good and there are many tools that we can use to record calls, which is amazing for those of us who are not native English speakers.

We found Nextiva after we decided to no longer be fooled by AT&T. Nextiva's price was more reasonable, but the quality of the program as well as the customer service, has made it a dream to work with. Instead of having different modules, every part of Nextiva that I use is available right there on the dashboard. We are a small company but I can see where a larger company would get even more benefit from using Nextiva. At this time, we use it as our CRM, our Phone System, Fax, and Email organizer.

My experience with Nextiva has been consistently good. Their pricing is flexible and very competitive compared to other providers. They also have an unrelenting focus on customer service, and a refreshing willingness to take whatever time is necessary to fix, and test the fix, until they are sure everything is working as it was intended.

Every time I need troubleshooting customer service replies immediate! They are courteous and quick. The service is never down and the phones update automatically. I also love how the voicemails come to my email!

We had been with Vonage for 5 years. The service got terrible and the support was nonexistent. After reading a lot of reviews, we decided to give Nextiva a chance. Wow am I glad. The quality and consistency of the service is perfect and never seems to fail. The support was amazing. They walked us through the switchover, the number porting and even setting up each an every extension. They are available 24/7 and are all very knowledgeable and friendly. WHAT A DIFFERENCE!!

I've been with Nextiva for 1 year now since opening the clinic. I picked Nextiva because the user friendly app, the ability to pick up calls from the desktop app, phone app, as well as from a desk phone, and discovered that you can transfer between those three while still being on the call. They offer HIPAA compliant phone service and a Fax that comes as an included bonus for HIPAA compliant line.

I got a very good deal with Nextiva and activation was immediate. This is way cheaper than the wired voice service from telecom providers. With the auto attendant feature, calls can be routed to anyone in the company and even to external numbers, and it is very easy to set up. While the Nextiva Support comes very handy when I got questions/clarifications on how to navigate the system.

I have been using Nextiva for many years. I use auto attendants for two different parts of my business and my calls are well handled. Also, the technical support has been there to me when I needed it.

We called to make changes to our phone system that we have with Nextiva and we were presented with a knowledgeable tech person that made all the changes we needed and did so very professionally and promptly. This helped our operations greatly with customer call flow and answering.

We came to Nextiva from RingCentral. We were receiving promises from RingCentral they simply did not follow through on. Additionally, we could never reach our account manager and having a lot of issues with calls dropping. As our business is a service business, our store front is our website and our phone lines. We begin to see that the dropped calls were starting to cost money. We researched other competitors to RingCentral and Nextiva began courting us. I like the staff and the responsiveness. However some of the advertised items on their website are not true. Like the survey portion, is no longer available. For some reason they won't take it off their site but this is truly not available. That was a bummer. Other than that we are pleased.

I recently decided to use Nextiva VoIP for my company's phone service. The process was easy. The customer service rep walked me through each and every step and got me the phone number I wanted. Thus far, everything has worked seamlessly. I'd recommend any company look into Nextiva as their VoIP solution.

I initially had to call Nextiva to be able to get back into a new account. They were super patient with me about how to give them control of my desktop along with walking me through every step so that I could fix the problem myself if it ever happened again. I really appreciate all the help I can get having to do with technology since I'm not entirely savvy. Thank you Nextiva for being great!

Our Aircraft Brokerage company has been utilizing Nextiva Phone Service for the past 10+ years. Reliability and customer service is always awesome. The price is very reasonable at around $60 a month for three lines. We purchased our own VOIP Polycom phones which work great on their service.

The service offered by Nextiva is truly exceptional, and I must commend their customer support agents for their outstanding professionalism and expertise. I have been a loyal Nextiva customer for over six years, and throughout this time, I have consistently experienced a service that is both reliable and high-quality. In the rare instances when I have needed to reach out to their support team, it has typically been for assistance with phone updates related to our newly hired staff. I am pleased to report that Nextiva's support team has consistently delivered timely and effective solutions to address any issues that have arisen.

Recently I tried to make phone calls from our office lines and got a message stating "this call is forbidden". So I reached out to Nextiva via chat support and Alexandra was extremely helpful. She took some information, did some research and work on her side, and before I knew it the phones were rebooting and available to make and receive calls again. I love the option of being able to us chat support because it gives me the option to work on other things while Nextiva does what they need to do to help with my problem. I had my phone back up and running within a few minutes. Thank you Nextiva!

The representatives are always very helpful. Not only he/she fixed your problems, they also advised you of a do it yourself fix if you ever encounter the problem again. Life saver for businesses. It's also very quick to get help when you call. I never had to be on hold.

We had zero experience with VOIP phones prior to learning of Nextiva. I chose to go with them for 2 reasons, #1-Price point for our needs. #2-Customer service. It has been 3 years now with Nextiva and any issue that arises is solved quickly! I regularly refer them now to other offices.

I've been using Nextiva VoIP for my small business, and I can't emphasize how profoundly it has transformed our operations. This platform has allowed me to establish a solid infrastructure for business growth, even when starting with a small team. Nextiva has revolutionized our work processes, making onboarding employees and managing communication significantly more straightforward. One of its standout features is scalability. Whether you're a small business or a solopreneur just starting, Nextiva can cater to your communication needs. And the best part? You won't need to switch to a different communication system as your business expands. It saves precious time and ensures a consistent and reliable communication solution.

Nextiva app works great for incoming and outgoing business calls from my personal cell phone. If I receive an incoming call for another employee, I can forward the call directly to their extension which calls their cell phone as well. When I leave work for the day, I can log off and not be bothered. Works great!

My experience at Nextiva was nothing short of amazing. We are beyond grateful for Nextiva's expertise and support. Phone service is of high-quality and worth the money. From the moment my team started working on Nextiva application they are very comfort and satisfied with an easy to use, all in one product. This makes our organization to provide fast, smooth and top-notch service and support to our customers. It was an unforgettable experience. Highly recommended! Thank you so much.

After trying different telephone providers, NEXTIVA is the only one that has given me call quality, ease of access to the platform, Its CMR has a friendly design and the best thing is that you can use it from anywhere, for that reason and much more I recommend them. In addition to its excellent customer service and technical support.

Nextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office.

I had tried other telephony systems but they were very poor. Nextiva is quite the opposite, the application is easy to use. Calls can be heard perfectly and it has many features such as automatic call recording. I can receive calls from my laptop or my personal phone. It is easy to use and all voice messages are sent to your email and automatically transcribed into the application.

Nextiva has really allowed our team to be more flexible while at the same time being available to our customers. We love that we can text and call from an app on our phones while being able to protect our personal numbers.

Nextiva is an easy-to-use phone application that has many features. Customer service is excellent. I can call out and receive calls right from my desk and maintain all the information at my fingertips.

Love working with Nextiva. I haven't had one dropped call or a staticky call since our business started using Nextiva. Their customer service is top notch and I love being able to use the app on my phone to hide my private number.

For the year I have been working with Nextiva I have seen an improvement in my phone service, as a logistics coordinator I have to ensure that when talking to my clients they get better service from me, they are really happy with it and that's the main reason why I choose Nextiva in my daily basis.

I have developed a strong affinity for Nextiva. Over the past year of utilizing Nextiva as my primary phone application, it has consistently proven to be outstanding. As a broker, maintaining clear and efficient communication with both my customers and carriers is paramount to my work. Nextiva has excelled in facilitating this requirement by offering top-notch service, responsive customer support, impeccable call quality, and comprehensive call logging. These features have significantly enhanced my workflow, enabling seamless and issue-free conversations with crucial clients. As a result, our company has experienced continuous growth and success.

What I love most about Nextiva is its reporting and dashboard features. They allow us to monitor our progress towards our goals and make real-time adjustments as needed. Having all this data readily accessible has made our business smarter, and we've become more efficient with the insights from this software. The intuitive design has made training a breeze and a pleasure for our team. As far as I know, all our operators are now using it, and we've witnessed a significant improvement in call times and customer satisfaction scores over the past three months since we implemented it. It's been a transformative change for our business.

This is the first time I work for a dealer that is using Nextiva's application for All work related calls and I love how it makes it super easy and quick for me to connect with my client due to a very user friendly interface. I’d recommend Nextiva any day if you want to make sure that your employees are happy so as the clients!

These guys are great! It is so easy to answer on your phone with call forwarding and so easy to send customers templates from their interface to leave reviews! I would highly recommend. Our reviews went up by 20%.

Been using Nextiva for more than 5 years. Very professional and eager to help. Support is great. Smooth transition and believe me phone transfers are usually tough. The price is very affordable for small businesses.

Honestly, Nextiva would be great if they didn't constantly log you out of your app. I am not sure why it doesn't stay logged in, it makes me miss a lot of calls. I would have loved to be able to really get the bang for my buck but now I want to change sites. The only great thing about this company is they're quick to fix all your concerns.

I have been using Nextiva for 8 months and have had a great experience. It is very easy to learn and use for people of all different computer skill levels. I would recommend to anyone who is looking for this type of service. Now if someone can just figure out how for my number to not come up spam likely, lol.

I chose Nextiva for my phone service when I opened my practice in 2012 - I have never even thought of switching. The support and service have been exceptional, and I love the convenience of the Nextiva phone app so that my staff can access the office via cell. I no longer use desktop phones.

I have dealt with many companies. Nextiva is among the best when it comes to customer care!! They answer my calls, they call me back if they are not readily available, and they always give me great customer service. Every rep I've ever spoken to has always provided the best customer service. There are many options for phone service companies, however, I will stay with Nextiva due to the professional nature of these folks. Seems they are all consistently excellent!! If I could give more than 5 Stars I would. Thanks for being my phone service Company. Gary K

We needed a new phone system quickly and easily. Nextiva was that answer. Their customer service is outstanding. They walked me through the entire set-up, transition from the old system and training on the new options offered through Nextiva. They are cost effective and have provided quality service consistently. We have had no phone issues since we made the switch. I would recommend them to anyone looking for an internet based phone system.

Best phone system I have used. I have had Nextiva for about 2 years now. Customer service was great from the sales process to the onboarding and even beyond. Call quality is great and the phone and desktop app make my job easier. Glad to know I never have to look for another phone system again!

We use Nextiva for most of our customers and we never have issues with Phones since we started using it, Nextiva Support for new Setups is very knowledgeable and the management portal is very easy to use. We have two more stores opening in the next months and Nextiva will be part of our setup for sure. Highly recommended.

Nextiva is our go to phone service for our offices. Customer Service is always ready to help whenever a problem arises. Service is clear on our calls and the benefits provided with our package are beneficial to our growing company. Thank you!

I was able to get the phones scheduled to be shut-off for a meeting being held at the company, the support was amazing, not only was Nextiva support fast, they were amazingly helpful in providing support by letting me listen to the numerous auto attendants to be put in place during the meeting.

I have been with Nextiva for almost 2 years now and have had nothing but great experiences! The service is great and their referral program is by far the best one I have ever participated in. I have been able to refer several people to come on board and have received enough bonuses that Nextiva issues me a 1099! This company rocks!

Right now, we have about 40 people using Nextiva and that is growing rapidly. The product always works, super user friendly, and for an internet-based product, very reliable. Anytime I have a question or need assistance, Nextiva Support webpage is my go-to as it is very user friendly and super easy to navigate. If I call, I always get great service and fast turnaround time to emails. We will be upgrading from Nextiva One and I am excited of all the new features and things that are at your fingertips. Some reports are not available with Nextiva One, but you can customize and make whatever you need by using Nextiva Support webpage or calling for assistance.

We switched to Nextiva in 2020 and have been using the phone system since. It is user friendly and great customer service. When I have needed help they are always there to help. I have the app on my phone also which makes it really easy to use when away from my desk or the office.

Nextiva is an integral part of our day to day. We have a large call center team and Nextiva has the services and products to keep us running. The most important thing is their tech support. They are always able to help solve our problems in a timely manner.

I've been using this incredible tool for the past 9 years, and I can't express enough how much it has transformed the way I work. The ease of use is absolutely unparalleled, making it a staple in my professional life. But what's even more impressive is its adaptability – it seamlessly accommodates both small teams and large corporations, making it a must-have for any company, regardless of size.

Fax works well, the phone system works for what we need it to do. The price is very good compared to the competition. Website is user friendly and the training is very simple to understand and to utilize.

We have been using our Nextiva X-885 phone system for awhile now and it was QUITE an upgrade from our former phone system. The manual is easy to follow, the phone itself is easy to program, the calls are clear - I haven't dropped a call yet and for a VOIP system, that is pretty good. It looks so high tech, I love seeing it on my desk. From the speakerphone to the do not disturb options, there is nothing I can't program on this phone. Our whole company is very happy with this system and we have actually been talking about upgrading to a more high tech phone by Nextiva - their customer service has been terrific throughout the whole process.

This is the second company we chose to use Nextiva as our cloud-based phone system. The account is very easy to admin. The Admin portal is very intuitive and easy to use. The options in configuring your company's phone system make it easy to customize your system to handle incoming calls. The mobile system is SEAMLESS so you can literally conduct business anywhere you have cell signal. Nextiva's uptime must be 99.99% because we've never experienced 'down' time at all.

I have been using Nextiva for several months now and overall I am content with the product/service. I use a desk VOIP phone and desktop app and both work pretty well. When I am out of the office I use the mobile app. The service is usually pretty reliable and good for its price. The support team is also good and will usually help you get any issues resolved quickly. There are a few things that can be improved upon especially with the mobile phone app. Other features/abilities/improvements that I would like to see in the future include:

When I gave this company my money and started my service, they didn't finish the process until weeks later. Then asked me to pay the next month as if I didn't state the issue in email previously. They help get me started but by that time I didn't want the service being that the business didn't out my business first.

I run a small business. I do not have a receptionist or admin. Nextiva facilitated my phone presence, management and 800 number. The number of services that came default with my Nextiva account were surprisingly broad. Honestly, there was a bit of a ramp up getting familiar with everything. However, it was immediately clear to see call handling, voicemail, call logs and events. The ability to further tailor my Nextiva system was not required to utilize the system; it simply added capability for organization and administration. The on-boarding training and support was surprisingly thorough. They're nice people. Pretty persistent on the sales side, but also patient and friendly. In short, I was really pleased with Nextiva and do recommend them.

I've been using Nextiva for the past few years in our business communications - we utilize the VOIP, IVRs, Recorder, Analytics, Call Queue, Call Groups, CRM integrated dialer, Phone app, Desktop app, the list goes on. Nextiva has been able to fit any need we've had, and some we didn't even know we needed but now can't live without! The dashboard gives a ton of customizability and freedom, but if I ever get stuck it's always quick and easy to get resolution through the support team. Couldn't be happier with the service!

Nextiva customer service is excellent. They really go above and beyond to ensure customer satisfaction. Their service was relatively easy to integrate and once set up, it has all the features we need. I would recommend their phone service to other businesses.

I've been truly impressed by the quality of service we've experienced with Nextiva. As a broker, effective and uninterrupted communication with both clients and fellow brokers is paramount, and Nextiva has played a pivotal role in making this a seamless reality. Their customer service, whenever we require assistance, is not only invaluable but also consistently supportive. Every time I've reached out, their representatives have not only been friendly but also exceptionally knowledgeable. The ability to engage in chat conversations and promptly receive answers to my queries while I'm actively assisting clients is an absolute game-changer. These are the very reasons why we've chosen to rely on their service for over a year now.

I am incredibly impressed with the telephone system provided by this company. From the moment I reached out for information to the seamless installation process, everything has exceeded my expectations. The clarity of the calls is exceptional, and the features they offer are truly remarkable. The user interface is intuitive and user-friendly, making it easy for us to manage our calls, set up call routing, and customize our greetings. The customer support team has been outstanding as well. They were patient, knowledgeable, and responsive, guiding us through any questions we had. Overall, I can confidently recommend this telephone system company to any business looking for a reliable and efficient telephone system.

Each and every time that I contact Nextiva to explore another facet of the platform, I am welcomed and taught, with patience and efficiency, how to do exactly what I have come looking for. These company representatives take pride in their jobs, and are the backbone of the continued growth of this company! Anytime you are looking for an opportunity to learn more about this system, do not hesitate to reach out and spend a few minutes gathering up new knowledge on a very practical and functional platform! A+++.

Our medical office uses Nextiva as our phone company. Each time we have questions or concerns the customer service team at Nextiva are always helpful and gives us the answers we need. For example, one of the phones stopped working. I contacted the chat service and they walk you step by step and help troubleshoot the issue. I highly recommend Nextiva to anyone who's starting a business!

I used Nextiva to set up my secondary business location. I was able to use our wireless network to setup a Voip phone. The process was seemingly easy. Customer service contacted me various times to ensure that any issues or concerns were resolved and that our message and setup was without hiccups.

Our company started using Nextiva about a year ago. It was quite different from the prior provider but customer service was always so helpful and available! They get down to business and stay on the line until you (customer) can confirm the issue or issues are resolved. Very professional and courteous representatives. Then they follow up to make sure all is in the working order requested!

I have been working very closely with Nextiva since the beginning of the year, and it has been nothing short of great. I was tasked with finding a new phone system for our team of remote recruiters, and reviews led me to Nextiva. It's not a perfect system by any means, but it works as advertised and offers a lot of mobility solutions to accommodate remote and traveling employees. Since our launch in January 2023, we've encountered a few issues, but resolutions are always just a phone call away. Most of the issues we've run into are user issues, and the support team has been able to identify the problems and offer solutions swiftly. Our account manager is attentive and provides resolutions when issues arise as well.

As our business has grown, Nextiva has seamlessly scaled with us. Whether we needed to add more phone lines or adapt our communication setup, Nextiva's flexibility has made expansion painless. In addition, the Nextiva mobile app has allowed our team members to stay connected on the go. Whether answering calls, checking voicemails, or responding to messages, the app's reliability has been crucial in staying productive even outside the office. With more than 80 locations, Nextiva has been so important for our company.

This has been our first and only phone service and we have been very happy overall with the set-up and technical support. Voice quality is good. There has never been downtime. We have a seasonal schedule changes, as well as adding/deleting lines. Nextiva support is always available to helps us make adjustments.

I started with Nextiva about 6 months ago, onboarding was super easy, the online portal to navigate your phone tree is amazing, I recorded my out of office messages straight from my computer, support is very nice and helpful, price is great, highly recommend.

My company has been using Nextiva now for the past two years and we really enjoy the service and options provided. I really like the newly launch NextivaOne platform that keeps all you communications solutions in one area. You can talk, text, chat, video conference, check emails etc... all is one central location. Nextiva also provides continues updates to their platform to keep up with competitors, this adds more value to your communication platform. I am very satisfied with Nextiva and were looking forward to the next added feature(s) for fall 2023.

This is a wonderful service. I just needed something more reasonable in price. I would have continued to use Nextiva forever had it not kept rising in cost. The recordings are very easy to get to, to change the number wasn't so bad. Local presence would have been better.

I use Nextiva as an app on my phone that takes the void of an office phone for my job. I work in an industry that can require texts/calls at all hours of the night, and where people who don't have my phone could get it and feel justified in calling and abusing the access to my cell phone number. Because of this, the Nextiva app comes in incredibly handy. Being able to have a separate number that is for my professional use only and still being able to access it on my personal phone has been a blessing. You can now text as well, which is a new facet that allows for more and better communication across the right channels. While sometimes the service is spotty, the pros definitely outweigh the cons.

I had an employee of Nextiva reach out to me via email and thank me for being a valued partner of their business. Thorough communication. She verified that all my needs were taken care of and that if I needed anything I had a new direct contact. Very personable and a great added value to their current wonderful product.

I first found Nextiva when I was looking for a virtual phone for my new business. Of course I did not want to use my personal phone line for a business phone calls and using Google phone number a.k.a. Google Voice was not really a good option because it doesn’t tell you which calls are personal, and which calls are coming from Google Voice‘s which was pretty frustrating and also if I wasn’t available, I like having the option of having a separate voicemail, and if I wanted to get real technical, I look even more professional if I had a robot answering the phone button still keeping it pretty simple because people hate those robots.

Working with Nextiva was as easy at it gets. First the sales team got straight to the point and got me what I needed for my office. Then we got the equipment and it was really easy to set up. There was also someone on the phone to help me set everything up digitally. Now our office phones are up and running and we have not had any issues at all. Great experience so far with Nextiva

Nextiva is very dependable and reliable service. We use it everyday in office and remote. The call quality is great. If we ever need support, they are very responsive to our needs and concerns. We have team members that work remote and we depend on Nextiva to keep us all in contact.

Hello. I have been a client of Nextiva for almost 2 years. They are hands down the best company to work with. They are kind, caring and always get what you need done without any issues. When I reach out they always respond quickly and always follow up with me when with the results and completion. The support I receive from Nextiva is always top notch! I am and will be a loyal customer of Nextiva.

Nextiva provides an organized calls environment where customers can be fully satisfied. This application tracks missed calls and call history, which is very useful for the work environment and communication with others. Modern layout for simplified use of product. Very manageable access and informative. Great for a team working with high volume incoming calls.

After struggling for over 6 months with our previous company fixing a minor issue with our phones I reached out to Nextiva. Their customer service was amazing from my first phone call. Helpful, not pushy. We have had their service for several months now and I love it. It is so easy to navigate the features from the dashboard and if I do need assistance it is easy to reach a live person to walk me through. We are so glad we made the switch.

We came to Nextiva from another several other companies seeking a centralized and more reliable service and we have been pleased with the decision we made and the change itself. From our business rep, to technical support and customer service, we are having a decent experience. Nextiva has saved our company greatly by being a fraction of the cost charged by our previous providers. Definitely recommend.

Our experience with Nextiva has been next to flawless. Implementation was fast, we've been able to adjust groups/call flows/etc with ease, and have not had a single issue on the platform. I would definitely recommend this for any business looking to get off of rigid VOIP systems like Onetalk.

Our experience with Nextiva's phone application and their unparalleled customer support has been nothing short of extraordinary! From the outset, we were captivated by the seamless user interface and the wealth of features within the Nextiva phone application. It's as if Nextiva anticipated every communication need we could have. The setup process was a breeze, and we were able to efficiently manage our business phone system with features like call forwarding, voicemail-to-email, and comprehensive call analytics, all contributing to enhanced productivity and effectiveness.

I work for a edge banding company and we have multiple locations all over the US. Nextiva has helped my company stay connected to all departments and customers with ease. Nextiva has allowed for us to be able to multi-task in new levels. How fast the Nextiva system works allows for calls to be picked up quickly with a simple click of a finger. My favorite feature is how easy it is to transfer calls to my colleagues up in different states.

Nextiva is our go to for VOIP service. We love the convenience of being able to move from location to location and not have to remake all of our flyers and signage, because we are able to transfer our number with us wherever we go. The service provided by Nextiva is always top notch, not that we ever need help because their product is always working. We've used them for years and we aren't looking anywhere else. The pricing is very reasonable as well.

We help businesses source and implement Cloud based Telephone services. Our business has been helping clients for close to 30 years with telephone services and we have been working in the SIP and VoIP space for 15 of those years. We've partnered with several Cloud based companies who offer VoIP/Cloud Telephone services and we simply stumbled around with several companies (Ring Central, 8X8, Oooma and a few others) and they all had service issues and also had poor processes in place for onboarding, support, etc... Once we ran across Nextiva and helped a few clients with their needs, we quickly realized we hit the jackpot and have been partnering with Nextiva for over 10 years. Nextiva will NOT be beat on price AND their support is top notch. If you're looking to make a switch to Cloud based telephone services (VoIP), Nextiva should be on your list...

I manage the tech needs for an office with around 80 employees and Nextiva has been amazing. Their customer service is absolutely top notch, can reach someone knowledgeable in only a few minutes who is actually able to help you without transferring you to a different department. Almost unheard of in this day and age. Their uptime and call quality is also very good, never had any problems there. Would definitely recommend to anyone looking for a quality provider.

After many years of looking for a solid VOIP provider and not having much luck and terrible experiences along the way, I can finally say I have found an excellent company Nextiva. Nextiva's service is above and beyond. They are a software focused company which makes their products work seamlessly across the board whether you use your desk phone, mobile app, or desktop client. Their platform is feature rich and very easy to use for people of all technical skill levels. All our employees love their Nextiva phones and it's the best VoIP phone solution they have used.

We have had a very positive experience with Nextiva over the years. Most notable is their amazing onboarding team! They will work with you tirelessly and give you their full and quick attention until you are completely comfortable and familiar with their platform. They had a 30-day money-back guarantee at the time of our contract, but we didn't even think of going that route. The service worked as it should. We haven't experienced any downtime to speak of, and when they do occasional night maintenance they communicated it with us well in advance. Their NOC was always very quick to respond should we have even a basic question about the system. I would highly recommend Nextiva for your business needs.

Nextiva has great customer service! All agents are super patient, kind, and very helpful. They always have great attitudes on the phone and meet up to the expectations of my needs. Nextiva customer service is easy to work with too and the wait times are not long at all. They are very quick to get a hold of and are always happy to help. I love working with Nextiva!

We have used Nextiva VOIP for our business phone solutions for years (7+). They have always been excellent to work with and I can't think of any time over those years where systems were down. Customer support is ready to help and knowledgeable. Would recommend!

I had a fantastic experience with Nextiva. Their support team is top-notch, providing exceptional customer service and delivering high-quality service. It's rare to find a company that offers all three, but Nextiva goes above and beyond. The platform is incredibly user-friendly and straightforward to navigate. Setting up my phone was a breeze, and I encountered no issues. Overall, I highly recommend Nextiva.

I'm thrilled with our phones! Adding Analytics was a fantastic decision and has really enhanced our overall service. I love how quickly adjustments can be made to adapt to any changes in our IT environment. The internal support team is incredibly knowledgeable and always happy to help with any back-end settings that need addressing. They are so helpful and always answer any questions I have. I'm also really pleased that I have complete control over all aspects of the system, from assigning numbers to forwarding calls, setting up business hours, multiple voicemail greetings, and call flows. It's great that all of these options come at such a reasonable price, making it an excellent value.

Nextiva's soft phone service is just like the old wired phone services but better. We are a virtual company - so we don't have a central office. Our staff works from their homes, their favorite coffee shop, bookstores, anywhere in the world they would like to work where they are sure there is a good internet connection. Nextiva is an important part of powering that.

Our company has been using Nextiva for all our clients for many years. The platform is easy to use and the team that makes everything happen is very helpful. Anytime there has been any issues that we cannot fix on our own the support team is usually available within a few minutes to get things back in order. Overall very satisfied.

The company I work for has had Nextiva for a few years now. The transition over to the new system was easy and the updated desk phones were great! Now that I am remote I use the Nextiva app and find that it is very easy to navigate. Anytime I have an issue, someone from the Nextiva support team is quick to respond and help do what they can to resolve it.

I have contaced Nextiva support on a few occasions and they always come through with solutions. We needed help with our call flow setup and they got it done quickly. I recently had issues with our phone directory and they got it fixed. Time saved on our end is always a benefit.

We use Nextiva's VOIP solution in our mobile units for first responders. The system was very simple to set up. We have not had any issues since its implementation. Retrieving our messages is straight forward very easy and all of our end users are able to the system without any problems. I would purchase this system again.

Every time that I have any question big or small, any issue with our phones or any change I call the Nextiva customer service and there is no long waits for a person to attend and every employee of Nextiva guide me step by step on anything that I need and the most important thing is that there is a follow up after just to make sure that all is working properly.

I recently signed up for Nextiva. I read a lot of negative reviews and I am already afraid as to how my journey will go. Customer service is almost nonexistent and unresponsive. I am trying to get help to set up my call tree and can’t get a call back. I am a private investigator and needed the recording feature and it was not turned on yet I pay for it. (This was resolved.) This can be a great company but they should restructure their customer service and the cell phone app.

I had been using another VOIP provider (for much more money) for about 7 years. Suddenly my old provider was plagued with technical issues, and their customer service was terrible. I decided to give Nextiva a try, and it's been absolutely amazing. I was concerned about the switchover, since I was porting my old number to Nextiva. It was flawless. Nextiva's tech support made it seamless, and I never missed a call or text. Since then, I've enjoyed great call quality, and I've saved hundreds of dollars. Keep up the great work, and I'll be a customer for life.