Nextiva Reviews

I have been a Nextiva customer for over 10 years. The migration from my old carrier was seamless and I am so pleased that I changed. Nextiva continues to innovate and offer new solutions to me. Customer service is excellent and the call quality is exceptional.

We use Nextiva for our 100+ agents, 3 offices, 2 businesses. It's very easy to route our calls, set up new phone lines and add users. Nextiva has great support whenever we might need it. The auto-attendant helps our clients get to the correct agent by agent name or property address. We appreciate having a phone system to suit all our needs.

We have been customers for about 7 years. Excellent service and support from the Nextiva team. Almost 100% uptime. Easy to administer and use. Would highly recommend their service to any small business.

So, at our workplace, we're all about that Nextiva Business Phone Service life for our call center needs, and let me tell you, it's been a game-changer. With the Unity Client platform in tow, Nextiva gives me, as a supervisor, this awesome handholding grip over my agents while they're on the grind. Seriously, the tech capabilities and call quality? Spot on. Nextiva really delivers, and I'm totally satisfied with how it's all working out. Only thing? If I had to nitpick, I'd say it'd be super cool if they could add more report options. The ones they've got cover most of our needs, but hey, more options are always welcome! Bottom line? If you're looking for a kickass solution for your call center, Nextiva is where it's at. It's made our workflow smoother, our comms tighter, and honestly, I can't imagine running things without it now. Cheers to Nextiva!

The organization I work for recently transitioned our phone services to Nextiva. The website has been it easy to access remote calling features as well as customize settings based on user needs. Our phones throughout the organization and our call center have had no outages after months of being on the Nextiva network.

I provide manage services to small medical offices and I have to say after working with other VoIP providers Nextiva is in fact the best of breed. Why? Because they are very cost effective. I recommended them over another phone provider and saved the customer 75% of the cost due to how flexible Nextiva is and cost effective their solution is. In addition, working with their customer support during onboard is priceless!

Nextiva has been a very valuable solution for our company. Nextiva provides help articles, videos, and a customer support team that has assisted us whenever there is an issue. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser.

I work for a Mental Health Clinic and our company switched over to Nextivia business phones and I must say it's one of the best decisions they ever made. The different functions for the business phone is top notch. My favorite part is the caller ID because they have an app that you can put on your computer and if you miss a call while away from your phone all the information pops up on your computer and you can return the phone call on your computer instead of phone. I love the Nextiva business phone and definitely recommend it.

I chose Nextiva for our company's communication service/platform, and couldn't be more happy with my decision. The service is stable and we have yet to have any problem at all. We can make simple changes ourselves, but if we need more intricate changes, we simply ask for help from customer service. Even adding or removing seats is easy and straightforward. It is nice to have technology that doesn't require an advance degree to manage.

I recently had the opportunity to work with Nextiva, and I must say I was thoroughly impressed with the level of service and professionalism they provided. From the initial consultation to the final delivery of our managed phone system, every step of the process was handled with care and efficiency. The team at Nextiva was incredibly knowledgeable and responsive to all my inquiries and concerns. They took the time to understand Our business needs and tailor a phone system that would best suit our organization. Their attention to detail and commitment to customer satisfaction was evident in every interaction I had with them.

Resolved. Thank you.

Nextiva is awful. I have never written a bad review for a company, but my experience with Nextiva has made me want to find every review site imaginable and leave a bad review. It started with the sales person lying to me, then awful experience with their mobile and web apps, to now not being able to port my number away. They are AWFUL. Their good reviews are fake. Just look on Reddit to see what people have to say.

Our company has had a Nextiva phone system installed for 1 year. The entire experience has been one the worst I have ever had with numerous system issues, hardware issues, and poor customer support. I would rate them a "0" if possible. We have documented all of the issues and the document is approaching 5 pages long. We will be switching companies soon. I would think most of the positive reviews are fake. The problems we are experiencing are across their entire platform and cannot be attributed to bad luck on a tech issue. Before considering them, read all of the negative reviews and you will see a pattern here as they are bad across the entire platform.

I have experienced just about every 1 star review on here. From weeks to get set up to poor customer service to constant troubling issues getting calls, the phones working correctly, the app is horrible, issues with VM, Greetings transferring calls on and on so many and so troubling. I lost some clients over the phone issues and had no choice but to switch. Not one issue from start to present with Ring Central 4 months!!! And the icing on the cake. I get to keep paying Nextiva for the 2 year contract I didn't know I signed for 4 months now and I have 12 or so payments left to go. They get for being a horrible company, after I switched to Ring Central. So beware of this company.

I read all the reviews, thought Nextiva was the one for my business phone service. Took weeks 4-6 to get up amd running. Then constant reliability issues. So bad I had no choice but to switch to Ring Central. Not a problem since the move from day one. Heavenly bliss with Ring Central. But always a BUT. STILL PAYING FOR NEXTIVA'S 24 month contract you sign. So BEWARE bad service and making sure you Pay even when they can't deliver!!

Great VoIP service almost all of my customers use Nextiva, I have worked with several other VoIP services and for the price point for Nextiva you can't go wrong. From setup to use on a daily basis, I have heard nothing but great things from my customers. We personally use Nextiva as our Go-To VoIP service.

It's a clown show. I have wasted so much time trying to setup this VOIP. It never got set up properly. The line wouldn't take incoming calls. I set up a long phone tree with a representative and tried to record voicemails so that we could get incoming calls. The application is a hot mess. Way too many clicks to get to one phone call. Signed up for the free trial and they required around 8 questions just to cancel the darned thing. Sat on hold. I tried tech support twice and talking to the sales rep, and the phone calls went bad twice due to "blackouts." Lol. I want to know if they pay reviewers for the good reputation they have.

We'd spent 5 to 6 months with customers unable to call into our business and between our IT back end, local telephone company (we had a hybrid VOIP system that still used copper twisted line out of the building) and our local company we bought the (later found out it was Nextiva) phone system through ran circles in this setup and could not fix it. I found a replacement (through the same place we'd got nextiva through) and once the numbers were ported away from nextiva I called to cancel. They inform me the contracts automatically renew and were not able to be cancelled. We're 3 weeks into this fight and I fear it's going to just keep getting uglier. Bottom line, shady at best, reminds me of a supercharged satellite radio company that everyone knows is next to impossible to leave. Right now they're at $2900 plus for cancellation that I guess our lawyer is going to have to deal with. Unreal.

From the initial phone call through final installation, these guys did what that said they would and more! They were able to get me up and running in just a few days from our first call. The phones are stylish and have great functionality - so happy!

We are transitioning a 45+ year old company over to a younger generation. We have gone cloud base with most everything at this point, except our phones. When we initially looked into a new phone system we were looking for something that would allow our calls (regardless of what area code was called) to ring at both locations. Nextiva could do that and so much more. We are now able to work more efficiently between our two locations. Our customers have a smoother experience as well reaching the right people with no extra steps on their end. So far, we are impressed!

I have used Nextiva in the past and did not have a good experience. I heard about their integration with Five9 and the new platform called NextOS so I decided to give it a try again. I am impressed on how much better the service is now. Pros: Better features, free tool, free minutes and less expensive. Cons: The mobile and desktop app do not have feature where the end user can select an outgoing caller ID. You cannot see which team a caller called at after missing or ending a call.

I was with another company that was smaller and less organized. There was an issue over the Summer where our former VOIP provider was down for a week. We needed to get a more reliable service. Nextiva seemed to try harder to get our business. I can only speak of the experience with our last VOIP provider. The Nextiva implementation was much easier. They had someone on the phone and sharing screens with me to get everything set up. Porting took less than one week from signing up. We are not disappointed. We are in the process of having our applicant tracking system work with the Nextiva VOIP, it is not set up yet but Nextiva seems very willing to do what it takes to make it work. The calls are clearer and it seems to have less of a delay than we had previously.

The service is great, but they need to work on their customer service. The technical team can give you tough time while installing a new device or setting up a new line. The pricing is high compared to other companies.

Our company has been using Nextiva for their fax service for years and are quite pleased. Whenever there is an issue, their customer service team is always easy to get a hold of and get the issue fixed. We will continue to use Nextiva and can't see us using any other fax service.

Fantastic customer service and technical support are available at all times. Their user-friendly portal makes it easy for managers to navigate and make changes at any time. Nextiva gives you the option to work anywhere you are located. You can answer calls from your cell, desk phone, tablet, or laptop. They are giving you the freedom to do business anywhere. Their sound quality is excellent. Overall, we are happy with the service.

Jordan provided great customer service! They have competitive prices with other companies, but the customer service was the primary reason I chose Nextiva. The other companies were clearly just reading a script to me and some of them couldn't even remember my name when they were talking to me on the phone. If I'm going to invest this kind of money into business phone lines, I want to know I'm going to be taken care of if I have questions or issues. Nextiva seemed to offer the most bang for our buck!

So far experience with Nextiva has been positive. Their phone support has been great and so far pretty easy to set up but just takes time. Downside was that I didn't realize that paging would require an additional license, parking calls needed more licenses. So I was a bit short on the number of licenses I had planned to get.

Big Thumbs up to Nextiva. I spend a huge amount of time on the phone dealing with people all over the country. The phone service needs to be reliable, and the quality of the call clear. Nextiva definitely meets those needs. I was using AT&T and other providers, but was overpaying and occasionally had technical issues. Those problems made me look around until I found and tried Nextiva as a VOIP service provider. Being a non technical guy, I relied on their customer service for help getting set up. They did a great job. They recently helped me with upgrading the service - they were very patient and we got everything in place. The fact that I can get text messages on my computer is also a big help. I do recommend that if people or businesses are looking for a solid company to work with, and will help them out (without waiting forever on the phone for customer service), that they try Nextiva.

I've been using this service for 2 years. It's easy to use and the help center is very responsive if you have trouble. If I had 1 complaint it would be that the website is a bit laggy and I do experience voice lag from time to time. But overall great service!

I received stellar customer service when my call flows were affected due to the addition of new employees. The staff member explained the flows to me, guided me through setting new ones up, and then stayed on the phone with me while we tested the entire process to ensure accuracy. I highly recommend the service for the customer experience alone. **Please note that this is my personal experience with the company as an employee**

From my first contact, the account manager was very good to work with. She was able to get me a good deal for my bundle. In addition, the implementation person help me setup the desktop app very quickly. In my first initial tests, the call quality seems good.

Nextiva phone systems work great. We have had ours for a few years now and no problems, the phones themselves update firmware on occasion during off hours. The initial setup took some time as expected, but their excellent customer service agents are very knowledgeable and take the time to guide you through any questions or concerns you may have. Haven't needed to call much since the initial setup because everything runs smoothly.

I reached out and was IMMEDIATELY responded to. As I was in the middle of a few things I asked that they email me instead. They did with no hesitation, answered a few questions and within the hour had a plan set up, contract to review and all of my questions answered. I signed up the next day and was immediately up and running. When I had questions, I went to the chatbox and they walked me through every step of the way. After spending months trying to get issues resolved with my last carrier, this was just exactly what the doctor ordered.

We have had some outages with the previous phone system that we had. We had to find a new phone company and Nextiva was what we were looking for. They had an amazing package that our firm needed in order operate. The system is amazing and easy to use. I highly recommend.

I needed company phone numbers. Local and toll free. Got both up and running same day. Love it. I would highly recommend them to any business. It's affordable, customer service was friendly and it's something you need.

The system is very easy to use and the customer service is extremely helpful. We have not had any issues and they provide guidance as necessary. They also prefer to show you how to use the system effectively versus simply doing it for you. This makes users more knowledgeable and less likely to run into problems.

We've been using Nextiva service for no more than 2 months now and are very satisfied with it. Easy setup process, friendly and professional customer service representatives available 24/7. Great company overall.

I contacted three companies before choosing a VOIP phone provider and Nextiva had the best price for the features our company needed. My experience so far has been very reliable. They've had solutions for any issues that have surfaced. Their customer service team is easy to reach and is very helpful.

Truly a great experience. Salesperson was extremely informative and worked to get a price range that worked for me. Customer service on follow up was also great and was able to speak to somebody stateside.

We have been a Nextiva customer now for a few years. We are a small medical practice with about 10 lines. We also have a HIPAA compliant internet fax service as well. This feature was added to our account at no add'l cost when it became available thru Nextiva. This cut down our expenses as before we had to have POTS line for our fax service in addition to our previous VOIP service for phones. Outages have been extremely rare and the Polycom phones we were supplied have been very reliable. Onboarding was very simple. Phones were programmed before being shipped and then I had to simply install the correct phone at the correct work station. Support services are very good. Live chat, email, or phone calls. All with very quick resolutions. Dashboard/portal is also very user friendly. Nextiva app on my cell phone as well as desktop is very user friendly as well. I highly recommend Nextiva for VOIP services.

Migrated to Nextiva over 3 years ago. Was a great experience. Onboarding assisted with every step and answered every question and helped setup everything to our needs. When we needed additional changes after hiring more employees it was simple to add on and get everything configured quickly.

Great VOIP services. I currently have eFax but will get phone service as well in the near future. The platform is easy to use and there is an app which you can use to monitor calls. Very easy to use.

They helped me a lot by setting up my business even though it wasn't theirs and showed me the IP website for the phone. I got an HTEK that the company discontinued. And after that even though it wasn't his department it explained as best he could about the media package I got. I appreciated it.

As a small business constantly seeking efficient communication solutions, Nextiva has been an absolute game-changer. From the get-go, their internet phone service has seamlessly integrated into our operations, revolutionizing how we connect with clients and collaborate internally. The standout feature of Nextiva is its reliability. Crystal-clear calls and consistent connectivity have become the norm since we made the switch. The intuitive interface made setup a breeze, and the comprehensive suite of features has truly elevated our communication game.

I called tech support as I was having issues with my desk phone adapter. They were able to remote into my computer and fix the issue. After about a month the adapter would no longer work and I purchased a new one. I called tech support again and they had me up and running with a working phone. The staff is very knowledgeable and even though they ran into a couple of issues with the setup they were able to resolve them all. I highly recommend Nextiva for communication services.

Just started using Nextiva and it is great so far! Sales process was easy and transparent. The porting process was simple and straightforward. Product training was offered, explanations were clear and understandable from English-speaking reps.

I am very happy to move my business over to Nextiva. I had another company for a couple of years in which I was tied down in a contract. Nextiva made it very easy and is upfront with their terms and conditions. They even offer no contract plans. Their interface is easy to work with. I highly recommend!

We've been met with a solid performance and support throughout rollouts at multiple locations. Everything is working well and any issues we run into are being resolved in timely manner. Interface is user-friendly and most things can be configured on the go.

It's easy to use and very flexible. You can choose the number, refresh the list, and select from more options. There are many ways calls can be handled and redirected, which is great. Additionally, I can send and receive text messages, which are very important in today's business environment because many people don't have time for live calls.

Overall had a great experience switching to Nextiva from Spectrum voip with all the same features at 50% the savings without the long contract. Only cons is that salespeople will try to sell or bundle extra unneeded perks but you can easily opt out.

I was very impressed with the systems offered by Nextiva. As someone who requires call recording this is a perfect system to use. I really like the different options offered to the customer. I especially like how easy it is to use from my cell phone.

Nextiva is always there to help no matter how small or large the problem may be. No question is ever unanswered. No problem is ever unsolved. They always seem to pull together and get what the issue at hand taken care of.

We knew we needed to find a new service provider for our VOIP phones when we looked at the monthly cost next to the lack of features after getting pushed into a 2year auto-renewal on our contract. Nextiva was a quarter in a jar full of pennies when I began exploring the different options. Excellent Customer Service, The Sales Rep that I spoke to was with me through the entire process and continues to reach out after it was all said and done. The price was 40% less than what we had been paying plus we got additional features and device upgrades at no additional charge.

Our MSP has been providing Nextiva to over 15 of our clients. With it our satisfaction rating for service has been nearly perfect. Their service is top of their game, never had a bad call in. Their Nextiva one app keeps getting better, easy to use, easy to deploy and teach. Creating groups and call centers is a little intuitive at fist, again loops back to their support on their white glove approach if you're stuck or need additional help.

Solid system. The SIPP deskphone setup is bulletproof. The windows app is solid as long they don't have a website outage which is rare but frustrating. The smartphone app has never been very good from day one and seems to be getting worse.

Friendly knowledgeable staff. Great prices. Wait times for tech support very short. The service is easy to use and customizable to fit any needs you may have, now or in the future. Would highly recommend this service.

The process of moving off our previous phone provider to Nextiva was relatively painless. They have very detailed steps to onboard new customers, even if it seems tedious at times you just go with their flow. The pricing was about 50% of our previous carrier, and we got a great deal on some decent phones. I will be providing the on-site support for the system so I need to know every detail possible about operation, configuration, and limits. Moving from a 20+ year old on-premises PBX system to Nextiva brings about many new features, but also a very few that might disappear. Overall, the pros far outweigh the cons.

We spoke to a rep after looking at quite a few other services. We chose Nextiva because they offered more features with a similar pricing versus other services. The kicker was the rep we spoke with. Very helpful, knowledgeable, and not pushy. We couldn’t be happier.

As a user of Nextiva's phone app, I have been consistently impressed with the service and its features. The account representative I worked with was exceptional – knowledgeable, attentive, and incredibly helpful in tailoring the service to meet my specific needs. This level of personalized support is a standout aspect of Nextiva's customer care. The pricing for the app is another highlight. It offers great value for money, striking a fine balance between cost-effectiveness and the range of features it provides. This aspect is particularly appreciated, as it aligns well with my expectations for affordability without compromising on quality or functionality.

We have been implementing Nextiva on all our locations, It works seamlessly. Easy to use. Easy to set up. Customer experience is great. Sales and support team are of great help. Only thing they have to improve is reporting.

It was quite the learning curve, but is now great. Nextiva is always helpful and courteous when I contact them. I have a Nextiva 885 & a Nextiva 835. Being able to take calls or make calls on my cell phone without giving out my cell phone number is priceless.

Nextiva has been a great resource for my team to chat with our customers. We struggled using Google Voice because they wouldn't let us send the same repeated messages to customers. Nextiva gave us the flexibility to do all that we need and ensure our business lives are separate from personal. The interface is easy to use and has been quick to catch on. My only con is that the text message page doesn't refresh in real time. Other that that, we are happy.

We've been using Zoom phone for at least a year. For months now we are unable to text T-mobile phone numbers. We looked into Nextiva, DialPad, and RingCentral as replacements. Nextiva was the cheapest option, but it also has the best service, usability, and moreover, technical support system. If we ever do have issues (which is not often), the support team responds right away and seem to be very knowledgeable. Makes us feel like we're not wasting a penny. As a nonprofit, we appreciate that.

Nextiva was a no brainer for our fast growing company. They check all of the boxes and offer fair pricing and outstanding customer service. Easy setup and implementation. From start to finish the process was painless.

It took me a little to get it setup and then to implement but once I did it helped separate home and work. Just wish I could have picked better number to match my business. Now I only get calls after hours for emergency reasons.

It has indeed been an experience using Nextiva service. At first, it felt all hyped however the real experience is definitely worth it all. We are in love with the connectivity Nextiva has to offer, our business is definitely seeing an increase in graph.

This was a really good experience. I am happy with our decision to receive services from Nextiva. They were super helpful and professional. I would definitely recommend them to any of my friends or family.

I presented my boss with information I gathered about Nextiva and He was very happy to save money each money if we switched. After we switched he was more impressed with the clarity of the connection! Nextiva stayed with in communication with me through the whole process and made sure I didn't have any questions or concerns.

They are very helpful when we have something wrong. The phone service helps us have the patients answered efficiently. We like using this program more rather than using the actual phones. The only issue is notifications being a little glitchy.

The visual tool for call routing tree is well above the industry standard. Allows true customization with a simple user interface. In five years everyone will use something very similar. They are ahead of the game. Price is market rate, quality is above average. Call quality is good, customer service is good, implementation simple. Downtime is zero.

I've been using Nextiva for about a year now. It was the best choice we made with switching service to Nextiva. Nextiva is always one call away! I have never had any issues with Nextiva. Messages are prioritized and that is an important ROLE in the urgent care field.

I have been using Nextiva for over 6 years. Although Nextiva has gone through a few changes and has grown, I always get great customer service and technical support, though it is not needed very often.

We had a great experience to start. However over time when we had issues they were virtually impossible to get corrected. Their automatic ticket system closes tickets as completed very quickly if you don't answer them. We had several issues that continued and became very frustrating when they didn't get repaired... They automatically closed the ticket... and a new one needed to be created. They considered this a completed ticket. Which when we went to cancel they held it against us and required the cancellation payment because according to them they repaired them. If I was Nextiva I would be asking myself why someone is willing to pay over $800 to get off of their phone system 3 months early.

I have been with Nextiva for a couple of years and the customer service is great and personalized. On the rare occasion that I may have a concern or problem they explain everything in detail. The products are affordable and are reliable.

Nextiva has made the work experience even better with their service. Especially with their mobile app! As someone who has used a desktop phone for years in the workplace I am thrilled to be able to use just my cellphone or computer for phonecalls now!

It has been 2 years since we have switched to NEXTIVA and we are satisfied with our choice. Before Nextiva we had Ring Central. Started looking for a new vendor for budgetary reasons but picked up more services besides VOIP from NEXTIVA. We would recommend.

Have been working with Nextiva 2+ years now. End-to-end process is flawless. Sales team works to quickly turn around quote so we can get those into the client's inbox within 6-8 hours. Their onboarding process is exceptional. Every client I have convinced to use Nextiva is a very "happy camper"! Would highly recommend their product/services.

We have been partnering and recommending Nextiva for 5+ years. The are especially well designed for SMBs. Support pre and post implementation are keys areas they excel. We will not hesitate to recommend Nextiva. They have also a great CCaaS solution. Great solutions for Healthcare, Retail, and Professional Services firms. We will continue to work with Nextiva for the years to come. They have AMAZING support in a industry which leaves support as a after thought...They have made it a priority.

I was looking for a professional phone service to have for my business and I came across Nextiva on the internet. I like the service and my salesman was great and customer support was great helping me understand the app. I have already recommended to a friend for business..

Great connectivity, no issues calling prospects. User friendly application & integration. Affordable price and great customer service. Loving the change. Keep up the good work team, cannot wait to grow with you.

Very detailed and has answers to all questions. Helps me find a solution to any of my phone handling issues. Always available for support and questions. Very competitive without losing features or support.

We recently switched from another phone system, and Nextiva has been so easy to work with. Great prices, great customer support! The online phone system and the application are user-friendly too. Really happy about our switch!

From my first contact with Nextiva, I've experienced amazing customer service, the absolute best call quality, all at an affordable price. Nextiva was even able to seamlessly port my number to their service. If you want the best phone service available, look no further than Nextiva. I've tried several other providers before finding Nextiva - they all had higher pricing, horrible connectivity issues, and less than ideal customer service.

My organization uses Nextiva to communicate with our clients and staff while working remotely. I have had a wonderful experience with Nextiva. I am able to track my calls and any voicemail messages I receive are automatically emailed to my company email address as well as saved in the app. I have also downloaded the app to my cell phone and it has been a lifesaver. I would highly recommend Nextiva to any individual or business entity of any size. You will not be disappointed.

Nextiva has always provided solid pricing & great onboarding for my clients. They're always one of my most recommended UCaas solutions. Whether customer has 1 user or 100, they are extremely hands on with them.

Our home maintenance company sought a robust communications platform with reliable support and excellent customer service. Nextiva not only met but exceeded our expectations, from the sales process to implementation. Every interaction was a pleasure, and the platform's tools align perfectly with our growth goals, ensuring an exceptional experience for our clients. In comparison to our previous provider, Ooma, it's safe to say that Nextiva outshines them in every aspect. While Ooma had good customer service, Nextiva's platform is notably more streamlined. The integration with our CRM is an added advantage that enhances our overall efficiency. We wholeheartedly recommend Nextiva to any business seeking a communications platform that can evolve with their growth. Our commitment to Nextiva is for the long term!

Nextiva was an excellent company to work with. I especially enjoyed how hands-on they were with helping us get things set up for use. We had 8 hard phones in our location, and I had one of our reps on phone for the first several setups, just to make sure I knew the process well enough to continue on my own. And when we were bought by another company and had to change VoIP services, the account closing process was also very clean and easy. Very good company, excellent customer service.

Nextiva has integrated well into our systems, but it took months to get the setup correct on our account. We started with a Sales agent who promised the system could do everything we wanted, but as soon as we signed the contract, the sales agent was almost impossible to get a hold of. After weeks of fighting with the setup, Nextiva finally assigned a specialist to help our account. After going back and forth for a while, they were able to get everything setup properly. As long as the system is up and working, it works well.

Since moving over to the FSP team, we have seen 100% improvement in quick and efficient support. I can't say enough about Oleksandr and Allison. These two have been great thinking partners in helping our company grow.

We had major phone issues with our prior phone company. Extensions getting mixed up, Service stopping for no reason. So, we switched to Nextiva. We have had no issues at all. They helped with the whole onboarding and made the process very easy. We no longer have issues. It's been a great experience and I highly recommend them for your business needs.

Nextiva UCaaS is a great system for small and medium business. Easy to provision and works great! They hardly have any outages and their desktop app is great. So many features all rolled into one unified platform.

The system is very efficient to communicate from a desktop/laptop directly into network phones allocated in restricted areas like cleanrooms, eliminating the need of land lines on every desk as it was in the past. Conveniently save and store voice messages, displaying the sender's name and number on each call. Pretty satisfied with this product.

I was using Verizon before. I was very apprehensive about changing products but was very pleasantly surprised about the phone system. The support staff is great and very helpful. Very easy flow with the phone system.

Nextiva provided great service throughout the setup process. They made sure everything was up and working with no issues. I've had them for a few months now and the call quality is excellent. I'd recommend them to any small business.

Our company joined the Nextiva team almost one year ago. During this time there have been some glitches in building, however the entire time has been nothing but patient and helpful. Moving from our previous network to Nextiva was a very good decision.

I appreciate our Nextiva system for many reasons... the top being convenience and the effortless manner in which it can be utilized. This tool plays a vital role in my day-to-day responsibilities, providing me with numerous benefits. With just a few simple steps, I can effortlessly connect with colleagues, clients, and partners, regardless of their physical location. This has proven to be particularly beneficial in cases where face-to-face meetings are not possible, such as during the ongoing pandemic or when dealing with individuals based in different time zones.

We have had Nextiva as our phone service for the past several months. The transition was smooth, and the people were great to work with. Great price for a great product. I look forward to many years together.

Excellent product enhanced by excellent customer service! Our office is extremely pleased with the phone and fax service we have received. The transfer process was smooth and anytime we had questions they were promptly answered.

I've had my phone service for a few months now and absolutely love it. I can easily differentiate business calls from personal, flexibility on app and PC. Excellent support, who could want anything more.

Love that I can transfer calls to my cell, bring my desk phone home and plug into my router, etc. Call queueing makes it easy to get all of our support calls to all devices. We love getting transcribed voicemails to our email too!

I am new to business phones, and they helped me through the set up process, and have been very responsive and helpful since, as well. Thank you! They not only respond to my questions, but also reach out to follow up later to make sure that everything is still working fine.

If you want easy to install and support, here it is. A couple extra calls to make sure everything goes well doesn’t hurt at all. Easy to build call flow too. Support is solid and evolving the tech through software.

I was in need of Tech Support to better understand the workings of the Nextiva vFax portal, and was able to get all the assistance I needed & more! I would highly recommend this company to anyone that expects quality service and support!

Nextiva has been an amazing service. From our initial sales calls, to final set up and any needed support after, it has been a great experience. Calls are crystal clear and the our staff love the new hardware. Support has been on point and knowledgeable every time we need help.

I would recommend Nextiva to other offices. I love the ease of the system. The transition from our previous phone system was breeze. Porting our number initially was frustrating because of our prior carrier.

I have been using Nextiva VOIP phone system for 3 years now and am extremely pleased. They are very responsive if any issues come up and the interface is easy to use. Plus the analytics is like reporting on steroids.

Our experience overall has been awesome. Great service and customer support when needed. Very simple and straightforward interface/module for the user and admin to work with. Transfers and other tasks are a breeze.

We started reselling Nextiva fax services to our customers in 2018 and have had excellent results with their product and support. Just added a few more lines recently and wanted to give them a review here to help others who may be looking for similar products. Top notch company in my opinion!

We selected Nextiva for our company that runs seventeen clinics, so as one would imagine, there were just almost 200 lines that had to be ported as well as several fax lines. Many times through the process, there were safety measures in place - triple-checking telephone numbers from both of our ends so we would not lose them. It was a deeply delicate process. With Nextiva's efforts and trained employees with keen eyes, we were successfully able to transfer our lines from our previous phone equipment to all of our new Nextiva phones. The experience ended up being so well that we've gone to plan to use them for their other services as well, such as fax bridges.

I have used Nextiva for the last year and I must say that they are very user friendly, easy to work with, and hassle free. I would definitely recommend them to any of my colleagues or other professional who may need a similar service.

I am loving the user-friendly aspect of this program! I can answer/respond to calls and texts on either the desktop or mobile phone through the Nextiva App. It was very easy to set up and the price is very reasonable!

When I investigated the different options available VoIP was the option that would fit in our budget (we are a non-profit organization). I called Nextiva and spoke with one of their sales representatives, He was very patient with me, allowing me the time needed to do research and make an informed/educated decision. I spoke with other companies also and I chose Nextiva because they have service support 24/7 at no additional fee to us. They also had the lowest prices which was helpful.

Great customer service. Very helpful with any questions. Go above and beyond the client's needs. Will help with simple phone programming to complex auto attendants. Good choice for VoIP provider. Good follow up as well.

We have partnered with Nextiva for over four years and they been exceptional; always going above and beyond for everything we need. They provide VoIP for our corporate offices and are highly recommended to our franchises. Their on-boarding team is thorough and makes getting started with them a breeze. In all that time, I can only recall maybe one service outage and for only few minutes. Their customer service team is quick, knowledgeable, and helpful. I can't recommend them enough.

Switching from an ATT traditional phone system with an answering service to Nextiva VOIP has been a game changer. Our monthly bill used to be over $700 and Nextiva shaved it down to $235. The phones are loaded with features and allow me to take calls on my office line when I am out of the office. The autoresponder system was very impressive as well. Implementation was a daunting and lengthy process (thanks to ATT) but the Nextiva porting team had a very quick turnover.

We spoke to our sales rep, ordered phones, completed the paperwork within 30 minutes. The phones, phone app, and website are easy to use and navigate. Nextiva did all the leg work in getting our phone numbers transferred (ported). Nextiva team even created our call flow (call routing). If you need Wi-Fi adaptors, I recommend ordering them when you order the phones.

Everyone has been helpful and everything has shipped in a timely manner and worked effectively. Prices were competitive and customer service has been much better than 2 other similar companies I used in the past.

For many years, we were using old school AT&T landline phone service for our business.. This service started getting worse and worse by the day so we finally decided to make the jump to VOIP and signed up with Nextiva. This has been one of the best improvements we have ever made to our business! Nextiva offers SO many amazing features and benefits over traditional phone service which has made our business run more efficiently.

Nextiva has proven to be an exceptional solution for our franchise from a VP of Technology perspective. Initially, it served as a consolidated solution, delivering not only cost savings but also a user-friendly interface. Over time, it evolved into a product offering outstanding support and customizable configurations tailored to our business needs. Additionally, we are exploring the integration of conversational AI to propel our business to new heights. In conclusion, Nextiva stands out as an excellent choice for small to medium-sized businesses and potentially extends its value to enterprises.

Since using landlines for the past 8 years our business wanted to jump into the future. Which is actually the present. The team at Nextiva (especially Nataliia) made the switch quick and easy. Our current phone provider put a wrench in it after they approved our port within only a few days. Even though we had to scramble to get the system built and phones set up. Nataliia and the team worked quick to have us ready for day one usage. We did not experience any down time and phones/fax work great. Would recommended their service, and the price point is great compared to traditional landlines.

This product is critical to our ability to be available for church members and community members to reach us about their needs. So far, the VoIP connection has been high-quality, the voicemail services are above adequate and benefit from the ability to forward voicemail recordings via email. The ability for staff to forward their calls to an app on their phone has been critical for us, and staff are pleased with the product. The phone tree is easy to navigate for callers. The only complaint/criticism I have is that the phone tree was exceedingly difficult to set up. The setup is unintuitive to begin with, but combined with errors it was not possible for me to do it alone. It was very buggy during setup, and took most of a day in conjunction with the assistance of several Nextiva techs. The product was producing many errors, and frequently deleting/unassigning the recordings I had just created for the phone tree.

Any issues I had with my desktop phone I could call customer service, receive instruction from a representative that was always super nice and informative. Each rep I’ve spoke with has always gone above and beyond and gave me a first call resolution.

Nextiva always has friendly support staff ready to address all of my questions from setting up a Pap2T device to setting music on hold and everything else. The feature that filters out robo-calls saves me so much aggravation. I recently called Nextiva and spoke with John. He saw call rejection numbers from before the auto attendant (press 1) feature was made available. Simultaneous ring is the feature that makes my cell phone ring and it appeared - so all was good.

Our business made the switch to Nextiva from a large commercial provider in September and we couldn't be happier. We ported 24 lines and have 15 licenses. The process was much easier than anticipated. Nextiva guided me every step of the way and answered all of my questions. Our transition was very smooth and painless. It is easy to use their app to maintain call flow and their customer service team is exceptional. Compared to what I was paying the other company, my bill with Nextiva is less than half.

Do not like the inability to delete any calls. Do not like that my team can't see the texts that come to our main line. So many missed calls. Trouble with finding voicemails. Multiple tries to make a call out sometimes.

Setting up the Nextiva service was simple and hassle free. I had a brief call with a Nextiva service rep who evaluated my needs as a small business owner, made a product recommendation based on those needs, and then had my phone service set up in just a few quick minutes. Easy, hassle-free, and lots of great features with Nextiva.

We've used Nextiva's phone/efax services for our small business for over 3 years now, with just a couple of users. The service is very reliable, it's an affordable cost per line, and anytime we need support in terms of updating our phone tree, implementing new features, etc. their live chat agents are super helpful. Cannot recommend them enough for use in small businesses!

I am a new Nextiva user. So far, the customer support has been fantastic in helping me get started. My friend highly recommended this company because it offers a HIPAA complaint platform for those working in Health Care. There is a web version, along with desktop and mobile apps for your convenience. So far, I have been pleased.

I've been using Nextiva for more than a year now and it's been a game-changer. It has everything I need and the staff is extremely helpful, their willingness to help has left me assured that we've made the right choice. I highly recommend this for anyone looking for the best call center solution.

Nextiva has made our phone system simple and easy to use. We can navigate folks where they need to go directly without countless transfers, they go directly where they need to be from the phone tree. Nextiva is always has fast and easy solutions to any problem and great customer service.

Hello! I am a small business just getting started and Nextiva worked with me to find a plan in my budget. They are friendly, professional, and responsive. The phone service itself is user friendly. I highly recommend!

Nextiva is a great VoIP phone service. They have great customer service and the system is easy to set up and works great. It is also very reasonably priced. I had checked several services and Nextiva won hands down for me. No others were close. I highly recommend Nextiva for VoIP phone service.

This is a very great, productive, and affordable phone and fax service. Excellent customer service and support team. They are quick to respond and address issues on hand. They also go the extra distance to follow-up to ensure everything is running smoothly.

I have tried out four different companies and this is by far the best. They have the best customer service I've come in contact with. They answer the phone 24/7 to help with whatever you need. The app is easy to use and helps you manage all your business calls with professionalism.

We use Nextiva for office phone services primarily via their iPhone app. When a colleague experienced strange issues using the phone app and could not receive any calls, we contacted Nextiva tech support for help, using the telephone-based support team. Our support rep was very knowledgeable and friendly, and he patiently walked through each setting adjustment and test. He was able to identify the particular issue and settings that were required to fix the issue on her phone and the app. The issue that had been puzzling us for days was remedied in an hour. We are quite thankful.

I had a company setup and the Sales team guided me in getting the phone lines and suggested which services suit us well and gave good prices compared to other companies. I would suggest to with Nextiva for your phone needs.

I have been using Nextiva from a long time now, loving it more daily. Helps in call monitoring with so many options like Gamification and user activity board, getting agents all details from the time he started dialing and reviewing everything about them. One must try Call forwarding options. Really awesome.

We migrated from Mitel to Nextiva. The migration, onboarding experience was very easy. The Nextiva reps were easy to work with and helpful. Phone quality is clear and service has been steady. I would recommend Nextiva.

Our company is still in the setup process of Nextiva, but so far, they have been the most professional, friendliest, greatest team we've worked with. They've made this entire task (which began as a very intimidating one) so easy and have had the utmost professionalism through it all. I can't say anything better about the setup process thus far.

Nextiva is a wonderful communication system. It is easy, reliable, and effective. It stores endless contacts for quick dialing. You can call and text, including group texting, where replies are delivered to you separately. You can run it on your desktop or as an app on your phone. It has many features such as notifications and settings that can be applied depending on your availability for each day. I can't imagine completing my work duties without Nextiva!

Great customer service, great product. Perfect for my growing business. I am starting with a small office staff for my management company and needed a phone system that I could use when I worked remote, in office, and have my staff be able to answer calls in the field too. This was the perfect fit with room to grow as our business grows.

I have truly enjoyed using Nextiva for business calls. The user interface is great and very easy to use. It is very easy to navigate around the app as well. Nextiva is a very convenient and efficient app for phone calls, messages, etc.

My company recently moved to Nextiva as our sole phone provider. Their customer service personnel are very knowledgeable and are always available to address my issues. I would recommend them to you for excellent phone service, voicemail, messaging, etc.

I had a few issues with number spoofing and caller ID, and the Nextiva support staff doggedly troubleshot it for over an hour. Their app has always worked well with me and is consistently easy to use. One issue is that sometimes there are too many places to log in. To get help, you need to have a pin number in addition to your username and password, and I find it a little burdensome to have an additional thing to remember, but it's obviously not the biggest deal.

As a new company we struggled with integrating a new VOIP phone system as we were unsure what we needed. After reaching out to Nextiva the process was a breeze. There was a prompt response from our service team and full transparency regarding pricing and the necessary products needed to fulfill our needs. Following our consultation all of our Nextiva team was there to help us through any questions. As soon as forms were completed and submitted on our end Nextiva team was there to follow up with any necessary help or next steps. I truly recommend their services to anyone in search of a fully integrated VOIP phone system and a great team of assistance.

We are extremely happy with the services we receive from Nextiva and the price is affordable for a small business like ours! We switched from Ring Central and have been very satisfied with the mobile app and customer service we receive!

My company has been actively using Nextiva now a little over 30 days and so far so good. I do want to share my honest opinion and experience for those that want to consider using Nextiva. The not so great... The Implementation process wasn't the greatest experience. Although we were assigned an agent during the process, the communication wasn't that great. We had to follow up multiple times to see where we were at in the Implementation Process, primarily in the "call flow process". We definitely did not experience quick responses from our Implementation Agent. The Mobile and Desktop Nextiva App have intermittent delays and freezes up at times, so hopefully Nextiva fixes these bugs.

My experience with Nextiva was a very good one. It was my first time to fulfill a request for new user, and I was walked through the process step-by-step. My needs were provided on the first and prompt call. I wish I could tell him personally, but he gave perfect service.

As a small company we need reliable and an easy system to use, Nextiva has provided that for our firm. Whenever we have questions or concerns, the Customer Service team is very knowledgeable and will go the extra mile to make sure we are taken care of. We are happy with the service and are sure we will stay with Nextiva for the long run.

I am the owner of a growing logistics business in FL. After outgrowing Google Voice, and frustrations with another big name company out there, I was looking for a system that could grow with us as we expanded and didn't make us pay for extras that we didn't need. The sales rep. came up with the perfect plan for our small business, without trying to upsell me and without a contract! So many other companies I investigated wanted a commitment and after our bad experience with another popular company I did not want to be stuck.