Nextiva Reviews

Nextiva has been a great resource for my team to chat with our customers. We struggled using Google Voice because they wouldn't let us send the same repeated messages to customers. Nextiva gave us the flexibility to do all that we need and ensure our business lives are separate from personal. The interface is easy to use and has been quick to catch on. My only con is that the text message page doesn't refresh in real time. Other that that, we are happy.

We've been using Zoom phone for at least a year. For months now we are unable to text T-mobile phone numbers. We looked into Nextiva, DialPad, and RingCentral as replacements. Nextiva was the cheapest option, but it also has the best service, usability, and moreover, technical support system. If we ever do have issues (which is not often), the support team responds right away and seem to be very knowledgeable. Makes us feel like we're not wasting a penny. As a nonprofit, we appreciate that.

Nextiva was a no brainer for our fast growing company. They check all of the boxes and offer fair pricing and outstanding customer service. Easy setup and implementation. From start to finish the process was painless.

It took me a little to get it setup and then to implement but once I did it helped separate home and work. Just wish I could have picked better number to match my business. Now I only get calls after hours for emergency reasons.

It has indeed been an experience using Nextiva service. At first, it felt all hyped however the real experience is definitely worth it all. We are in love with the connectivity Nextiva has to offer, our business is definitely seeing an increase in graph.

This was a really good experience. I am happy with our decision to receive services from Nextiva. They were super helpful and professional. I would definitely recommend them to any of my friends or family.

I presented my boss with information I gathered about Nextiva and He was very happy to save money each money if we switched. After we switched he was more impressed with the clarity of the connection! Nextiva stayed with in communication with me through the whole process and made sure I didn't have any questions or concerns.

They are very helpful when we have something wrong. The phone service helps us have the patients answered efficiently. We like using this program more rather than using the actual phones. The only issue is notifications being a little glitchy.

The visual tool for call routing tree is well above the industry standard. Allows true customization with a simple user interface. In five years everyone will use something very similar. They are ahead of the game. Price is market rate, quality is above average. Call quality is good, customer service is good, implementation simple. Downtime is zero.

I've been using Nextiva for about a year now. It was the best choice we made with switching service to Nextiva. Nextiva is always one call away! I have never had any issues with Nextiva. Messages are prioritized and that is an important ROLE in the urgent care field.

I have been using Nextiva for over 6 years. Although Nextiva has gone through a few changes and has grown, I always get great customer service and technical support, though it is not needed very often.

We had a great experience to start. However over time when we had issues they were virtually impossible to get corrected. Their automatic ticket system closes tickets as completed very quickly if you don't answer them. We had several issues that continued and became very frustrating when they didn't get repaired... They automatically closed the ticket... and a new one needed to be created. They considered this a completed ticket. Which when we went to cancel they held it against us and required the cancellation payment because according to them they repaired them. If I was Nextiva I would be asking myself why someone is willing to pay over $800 to get off of their phone system 3 months early.

I have been with Nextiva for a couple of years and the customer service is great and personalized. On the rare occasion that I may have a concern or problem they explain everything in detail. The products are affordable and are reliable.

Nextiva has made the work experience even better with their service. Especially with their mobile app! As someone who has used a desktop phone for years in the workplace I am thrilled to be able to use just my cellphone or computer for phonecalls now!

It has been 2 years since we have switched to NEXTIVA and we are satisfied with our choice. Before Nextiva we had Ring Central. Started looking for a new vendor for budgetary reasons but picked up more services besides VOIP from NEXTIVA. We would recommend.

Have been working with Nextiva 2+ years now. End-to-end process is flawless. Sales team works to quickly turn around quote so we can get those into the client's inbox within 6-8 hours. Their onboarding process is exceptional. Every client I have convinced to use Nextiva is a very "happy camper"! Would highly recommend their product/services.

We have been partnering and recommending Nextiva for 5+ years. The are especially well designed for SMBs. Support pre and post implementation are keys areas they excel. We will not hesitate to recommend Nextiva. They have also a great CCaaS solution. Great solutions for Healthcare, Retail, and Professional Services firms. We will continue to work with Nextiva for the years to come. They have AMAZING support in a industry which leaves support as a after thought...They have made it a priority.

I was looking for a professional phone service to have for my business and I came across Nextiva on the internet. I like the service and my salesman was great and customer support was great helping me understand the app. I have already recommended to a friend for business..

Great connectivity, no issues calling prospects. User friendly application & integration. Affordable price and great customer service. Loving the change. Keep up the good work team, cannot wait to grow with you.

Very detailed and has answers to all questions. Helps me find a solution to any of my phone handling issues. Always available for support and questions. Very competitive without losing features or support.

We recently switched from another phone system, and Nextiva has been so easy to work with. Great prices, great customer support! The online phone system and the application are user-friendly too. Really happy about our switch!

From my first contact with Nextiva, I've experienced amazing customer service, the absolute best call quality, all at an affordable price. Nextiva was even able to seamlessly port my number to their service. If you want the best phone service available, look no further than Nextiva. I've tried several other providers before finding Nextiva - they all had higher pricing, horrible connectivity issues, and less than ideal customer service.

My organization uses Nextiva to communicate with our clients and staff while working remotely. I have had a wonderful experience with Nextiva. I am able to track my calls and any voicemail messages I receive are automatically emailed to my company email address as well as saved in the app. I have also downloaded the app to my cell phone and it has been a lifesaver. I would highly recommend Nextiva to any individual or business entity of any size. You will not be disappointed.

Nextiva has always provided solid pricing & great onboarding for my clients. They're always one of my most recommended UCaas solutions. Whether customer has 1 user or 100, they are extremely hands on with them.

Our home maintenance company sought a robust communications platform with reliable support and excellent customer service. Nextiva not only met but exceeded our expectations, from the sales process to implementation. Every interaction was a pleasure, and the platform's tools align perfectly with our growth goals, ensuring an exceptional experience for our clients. In comparison to our previous provider, Ooma, it's safe to say that Nextiva outshines them in every aspect. While Ooma had good customer service, Nextiva's platform is notably more streamlined. The integration with our CRM is an added advantage that enhances our overall efficiency. We wholeheartedly recommend Nextiva to any business seeking a communications platform that can evolve with their growth. Our commitment to Nextiva is for the long term!

Nextiva was an excellent company to work with. I especially enjoyed how hands-on they were with helping us get things set up for use. We had 8 hard phones in our location, and I had one of our reps on phone for the first several setups, just to make sure I knew the process well enough to continue on my own. And when we were bought by another company and had to change VoIP services, the account closing process was also very clean and easy. Very good company, excellent customer service.

Nextiva has integrated well into our systems, but it took months to get the setup correct on our account. We started with a Sales agent who promised the system could do everything we wanted, but as soon as we signed the contract, the sales agent was almost impossible to get a hold of. After weeks of fighting with the setup, Nextiva finally assigned a specialist to help our account. After going back and forth for a while, they were able to get everything setup properly. As long as the system is up and working, it works well.

Since moving over to the FSP team, we have seen 100% improvement in quick and efficient support. I can't say enough about Oleksandr and Allison. These two have been great thinking partners in helping our company grow.

We had major phone issues with our prior phone company. Extensions getting mixed up, Service stopping for no reason. So, we switched to Nextiva. We have had no issues at all. They helped with the whole onboarding and made the process very easy. We no longer have issues. It's been a great experience and I highly recommend them for your business needs.

Nextiva UCaaS is a great system for small and medium business. Easy to provision and works great! They hardly have any outages and their desktop app is great. So many features all rolled into one unified platform.

The system is very efficient to communicate from a desktop/laptop directly into network phones allocated in restricted areas like cleanrooms, eliminating the need of land lines on every desk as it was in the past. Conveniently save and store voice messages, displaying the sender's name and number on each call. Pretty satisfied with this product.

I was using Verizon before. I was very apprehensive about changing products but was very pleasantly surprised about the phone system. The support staff is great and very helpful. Very easy flow with the phone system.

Nextiva provided great service throughout the setup process. They made sure everything was up and working with no issues. I've had them for a few months now and the call quality is excellent. I'd recommend them to any small business.

Our company joined the Nextiva team almost one year ago. During this time there have been some glitches in building, however the entire time has been nothing but patient and helpful. Moving from our previous network to Nextiva was a very good decision.

I appreciate our Nextiva system for many reasons... the top being convenience and the effortless manner in which it can be utilized. This tool plays a vital role in my day-to-day responsibilities, providing me with numerous benefits. With just a few simple steps, I can effortlessly connect with colleagues, clients, and partners, regardless of their physical location. This has proven to be particularly beneficial in cases where face-to-face meetings are not possible, such as during the ongoing pandemic or when dealing with individuals based in different time zones.

We have had Nextiva as our phone service for the past several months. The transition was smooth, and the people were great to work with. Great price for a great product. I look forward to many years together.

Excellent product enhanced by excellent customer service! Our office is extremely pleased with the phone and fax service we have received. The transfer process was smooth and anytime we had questions they were promptly answered.

I've had my phone service for a few months now and absolutely love it. I can easily differentiate business calls from personal, flexibility on app and PC. Excellent support, who could want anything more.

Love that I can transfer calls to my cell, bring my desk phone home and plug into my router, etc. Call queueing makes it easy to get all of our support calls to all devices. We love getting transcribed voicemails to our email too!

I am new to business phones, and they helped me through the set up process, and have been very responsive and helpful since, as well. Thank you! They not only respond to my questions, but also reach out to follow up later to make sure that everything is still working fine.

If you want easy to install and support, here it is. A couple extra calls to make sure everything goes well doesn’t hurt at all. Easy to build call flow too. Support is solid and evolving the tech through software.

I was in need of Tech Support to better understand the workings of the Nextiva vFax portal, and was able to get all the assistance I needed & more! I would highly recommend this company to anyone that expects quality service and support!

Nextiva has been an amazing service. From our initial sales calls, to final set up and any needed support after, it has been a great experience. Calls are crystal clear and the our staff love the new hardware. Support has been on point and knowledgeable every time we need help.

I would recommend Nextiva to other offices. I love the ease of the system. The transition from our previous phone system was breeze. Porting our number initially was frustrating because of our prior carrier.

I have been using Nextiva VOIP phone system for 3 years now and am extremely pleased. They are very responsive if any issues come up and the interface is easy to use. Plus the analytics is like reporting on steroids.

Our experience overall has been awesome. Great service and customer support when needed. Very simple and straightforward interface/module for the user and admin to work with. Transfers and other tasks are a breeze.

We started reselling Nextiva fax services to our customers in 2018 and have had excellent results with their product and support. Just added a few more lines recently and wanted to give them a review here to help others who may be looking for similar products. Top notch company in my opinion!

We selected Nextiva for our company that runs seventeen clinics, so as one would imagine, there were just almost 200 lines that had to be ported as well as several fax lines. Many times through the process, there were safety measures in place - triple-checking telephone numbers from both of our ends so we would not lose them. It was a deeply delicate process. With Nextiva's efforts and trained employees with keen eyes, we were successfully able to transfer our lines from our previous phone equipment to all of our new Nextiva phones. The experience ended up being so well that we've gone to plan to use them for their other services as well, such as fax bridges.

I have used Nextiva for the last year and I must say that they are very user friendly, easy to work with, and hassle free. I would definitely recommend them to any of my colleagues or other professional who may need a similar service.

I am loving the user-friendly aspect of this program! I can answer/respond to calls and texts on either the desktop or mobile phone through the Nextiva App. It was very easy to set up and the price is very reasonable!

When I investigated the different options available VoIP was the option that would fit in our budget (we are a non-profit organization). I called Nextiva and spoke with one of their sales representatives, He was very patient with me, allowing me the time needed to do research and make an informed/educated decision. I spoke with other companies also and I chose Nextiva because they have service support 24/7 at no additional fee to us. They also had the lowest prices which was helpful.

Great customer service. Very helpful with any questions. Go above and beyond the client's needs. Will help with simple phone programming to complex auto attendants. Good choice for VoIP provider. Good follow up as well.

We have partnered with Nextiva for over four years and they been exceptional; always going above and beyond for everything we need. They provide VoIP for our corporate offices and are highly recommended to our franchises. Their on-boarding team is thorough and makes getting started with them a breeze. In all that time, I can only recall maybe one service outage and for only few minutes. Their customer service team is quick, knowledgeable, and helpful. I can't recommend them enough.

Switching from an ATT traditional phone system with an answering service to Nextiva VOIP has been a game changer. Our monthly bill used to be over $700 and Nextiva shaved it down to $235. The phones are loaded with features and allow me to take calls on my office line when I am out of the office. The autoresponder system was very impressive as well. Implementation was a daunting and lengthy process (thanks to ATT) but the Nextiva porting team had a very quick turnover.

We spoke to our sales rep, ordered phones, completed the paperwork within 30 minutes. The phones, phone app, and website are easy to use and navigate. Nextiva did all the leg work in getting our phone numbers transferred (ported). Nextiva team even created our call flow (call routing). If you need Wi-Fi adaptors, I recommend ordering them when you order the phones.

Everyone has been helpful and everything has shipped in a timely manner and worked effectively. Prices were competitive and customer service has been much better than 2 other similar companies I used in the past.

For many years, we were using old school AT&T landline phone service for our business.. This service started getting worse and worse by the day so we finally decided to make the jump to VOIP and signed up with Nextiva. This has been one of the best improvements we have ever made to our business! Nextiva offers SO many amazing features and benefits over traditional phone service which has made our business run more efficiently.

Nextiva has proven to be an exceptional solution for our franchise from a VP of Technology perspective. Initially, it served as a consolidated solution, delivering not only cost savings but also a user-friendly interface. Over time, it evolved into a product offering outstanding support and customizable configurations tailored to our business needs. Additionally, we are exploring the integration of conversational AI to propel our business to new heights. In conclusion, Nextiva stands out as an excellent choice for small to medium-sized businesses and potentially extends its value to enterprises.

Since using landlines for the past 8 years our business wanted to jump into the future. Which is actually the present. The team at Nextiva (especially Nataliia) made the switch quick and easy. Our current phone provider put a wrench in it after they approved our port within only a few days. Even though we had to scramble to get the system built and phones set up. Nataliia and the team worked quick to have us ready for day one usage. We did not experience any down time and phones/fax work great. Would recommended their service, and the price point is great compared to traditional landlines.

This product is critical to our ability to be available for church members and community members to reach us about their needs. So far, the VoIP connection has been high-quality, the voicemail services are above adequate and benefit from the ability to forward voicemail recordings via email. The ability for staff to forward their calls to an app on their phone has been critical for us, and staff are pleased with the product. The phone tree is easy to navigate for callers. The only complaint/criticism I have is that the phone tree was exceedingly difficult to set up. The setup is unintuitive to begin with, but combined with errors it was not possible for me to do it alone. It was very buggy during setup, and took most of a day in conjunction with the assistance of several Nextiva techs. The product was producing many errors, and frequently deleting/unassigning the recordings I had just created for the phone tree.

Any issues I had with my desktop phone I could call customer service, receive instruction from a representative that was always super nice and informative. Each rep I’ve spoke with has always gone above and beyond and gave me a first call resolution.

Nextiva always has friendly support staff ready to address all of my questions from setting up a Pap2T device to setting music on hold and everything else. The feature that filters out robo-calls saves me so much aggravation. I recently called Nextiva and spoke with John. He saw call rejection numbers from before the auto attendant (press 1) feature was made available. Simultaneous ring is the feature that makes my cell phone ring and it appeared - so all was good.

Our business made the switch to Nextiva from a large commercial provider in September and we couldn't be happier. We ported 24 lines and have 15 licenses. The process was much easier than anticipated. Nextiva guided me every step of the way and answered all of my questions. Our transition was very smooth and painless. It is easy to use their app to maintain call flow and their customer service team is exceptional. Compared to what I was paying the other company, my bill with Nextiva is less than half.

Do not like the inability to delete any calls. Do not like that my team can't see the texts that come to our main line. So many missed calls. Trouble with finding voicemails. Multiple tries to make a call out sometimes.

Setting up the Nextiva service was simple and hassle free. I had a brief call with a Nextiva service rep who evaluated my needs as a small business owner, made a product recommendation based on those needs, and then had my phone service set up in just a few quick minutes. Easy, hassle-free, and lots of great features with Nextiva.

We've used Nextiva's phone/efax services for our small business for over 3 years now, with just a couple of users. The service is very reliable, it's an affordable cost per line, and anytime we need support in terms of updating our phone tree, implementing new features, etc. their live chat agents are super helpful. Cannot recommend them enough for use in small businesses!

I am a new Nextiva user. So far, the customer support has been fantastic in helping me get started. My friend highly recommended this company because it offers a HIPAA complaint platform for those working in Health Care. There is a web version, along with desktop and mobile apps for your convenience. So far, I have been pleased.

I've been using Nextiva for more than a year now and it's been a game-changer. It has everything I need and the staff is extremely helpful, their willingness to help has left me assured that we've made the right choice. I highly recommend this for anyone looking for the best call center solution.

Nextiva has made our phone system simple and easy to use. We can navigate folks where they need to go directly without countless transfers, they go directly where they need to be from the phone tree. Nextiva is always has fast and easy solutions to any problem and great customer service.

Hello! I am a small business just getting started and Nextiva worked with me to find a plan in my budget. They are friendly, professional, and responsive. The phone service itself is user friendly. I highly recommend!

Nextiva is a great VoIP phone service. They have great customer service and the system is easy to set up and works great. It is also very reasonably priced. I had checked several services and Nextiva won hands down for me. No others were close. I highly recommend Nextiva for VoIP phone service.

This is a very great, productive, and affordable phone and fax service. Excellent customer service and support team. They are quick to respond and address issues on hand. They also go the extra distance to follow-up to ensure everything is running smoothly.

I have tried out four different companies and this is by far the best. They have the best customer service I've come in contact with. They answer the phone 24/7 to help with whatever you need. The app is easy to use and helps you manage all your business calls with professionalism.

We use Nextiva for office phone services primarily via their iPhone app. When a colleague experienced strange issues using the phone app and could not receive any calls, we contacted Nextiva tech support for help, using the telephone-based support team. Our support rep was very knowledgeable and friendly, and he patiently walked through each setting adjustment and test. He was able to identify the particular issue and settings that were required to fix the issue on her phone and the app. The issue that had been puzzling us for days was remedied in an hour. We are quite thankful.

I had a company setup and the Sales team guided me in getting the phone lines and suggested which services suit us well and gave good prices compared to other companies. I would suggest to with Nextiva for your phone needs.

I have been using Nextiva from a long time now, loving it more daily. Helps in call monitoring with so many options like Gamification and user activity board, getting agents all details from the time he started dialing and reviewing everything about them. One must try Call forwarding options. Really awesome.

We migrated from Mitel to Nextiva. The migration, onboarding experience was very easy. The Nextiva reps were easy to work with and helpful. Phone quality is clear and service has been steady. I would recommend Nextiva.

Our company is still in the setup process of Nextiva, but so far, they have been the most professional, friendliest, greatest team we've worked with. They've made this entire task (which began as a very intimidating one) so easy and have had the utmost professionalism through it all. I can't say anything better about the setup process thus far.

Nextiva is a wonderful communication system. It is easy, reliable, and effective. It stores endless contacts for quick dialing. You can call and text, including group texting, where replies are delivered to you separately. You can run it on your desktop or as an app on your phone. It has many features such as notifications and settings that can be applied depending on your availability for each day. I can't imagine completing my work duties without Nextiva!

Great customer service, great product. Perfect for my growing business. I am starting with a small office staff for my management company and needed a phone system that I could use when I worked remote, in office, and have my staff be able to answer calls in the field too. This was the perfect fit with room to grow as our business grows.

I have truly enjoyed using Nextiva for business calls. The user interface is great and very easy to use. It is very easy to navigate around the app as well. Nextiva is a very convenient and efficient app for phone calls, messages, etc.

My company recently moved to Nextiva as our sole phone provider. Their customer service personnel are very knowledgeable and are always available to address my issues. I would recommend them to you for excellent phone service, voicemail, messaging, etc.

I had a few issues with number spoofing and caller ID, and the Nextiva support staff doggedly troubleshot it for over an hour. Their app has always worked well with me and is consistently easy to use. One issue is that sometimes there are too many places to log in. To get help, you need to have a pin number in addition to your username and password, and I find it a little burdensome to have an additional thing to remember, but it's obviously not the biggest deal.

As a new company we struggled with integrating a new VOIP phone system as we were unsure what we needed. After reaching out to Nextiva the process was a breeze. There was a prompt response from our service team and full transparency regarding pricing and the necessary products needed to fulfill our needs. Following our consultation all of our Nextiva team was there to help us through any questions. As soon as forms were completed and submitted on our end Nextiva team was there to follow up with any necessary help or next steps. I truly recommend their services to anyone in search of a fully integrated VOIP phone system and a great team of assistance.

We are extremely happy with the services we receive from Nextiva and the price is affordable for a small business like ours! We switched from Ring Central and have been very satisfied with the mobile app and customer service we receive!

My company has been actively using Nextiva now a little over 30 days and so far so good. I do want to share my honest opinion and experience for those that want to consider using Nextiva. The not so great... The Implementation process wasn't the greatest experience. Although we were assigned an agent during the process, the communication wasn't that great. We had to follow up multiple times to see where we were at in the Implementation Process, primarily in the "call flow process". We definitely did not experience quick responses from our Implementation Agent. The Mobile and Desktop Nextiva App have intermittent delays and freezes up at times, so hopefully Nextiva fixes these bugs.

My experience with Nextiva was a very good one. It was my first time to fulfill a request for new user, and I was walked through the process step-by-step. My needs were provided on the first and prompt call. I wish I could tell him personally, but he gave perfect service.

As a small company we need reliable and an easy system to use, Nextiva has provided that for our firm. Whenever we have questions or concerns, the Customer Service team is very knowledgeable and will go the extra mile to make sure we are taken care of. We are happy with the service and are sure we will stay with Nextiva for the long run.

I am the owner of a growing logistics business in FL. After outgrowing Google Voice, and frustrations with another big name company out there, I was looking for a system that could grow with us as we expanded and didn't make us pay for extras that we didn't need. The sales rep. came up with the perfect plan for our small business, without trying to upsell me and without a contract! So many other companies I investigated wanted a commitment and after our bad experience with another popular company I did not want to be stuck.

When it comes to picking out a VoIP SIP trunk system, you can't go wrong with Nextiva. They are trusted by many big corporations who rely on VoIP systems. They are cloud based. Their provisioning team is awesome, and always willing to answer your questions. Just need to set up once and you're all set. Maintaining your directory is almost like eating cake. Technical support is only a few clicks away. Most of your technical issues can be resolved through their online chat system. Their SIP trunk backbone service is on a redundant system on USA soil. We've been with Nextiva close to two years already. I've never encountered service downtime yet. The audio is HD quality. The monthly service fees are wallet friendly. Nextiva is one that you can't go wrong with.

I love the fact that Nextiva uses Polycom phones. I am glad that they do not require proprietary phones like some systems. I like their user interface for the extensions as well as the features in their admin interface. I can make so many changes on my own as an administrator. Their tech support takes a long time to answer the phone or the chat window. Like all tech support, they want to get you off the line as quickly as possible. As an IT pro myself, I understand this urge. All in all, Nextiva is a solid phone system for any organization to consider.

I was looking for a phone line for my new business and I signed up for one of their plans and it's been ok so far. I wish I could figure out how I can get the phone to actually ring before going to voicemail. I was surprised that all plans did not come with a way to record a voicemail by using a robot and text. You need to pay for another service they offer to get that feature. Overall it is an ok phone service if you just need a phone line to receive voicemails and be able to call back customers.

I own a small business and have used a competitor's service for the last 3 years. I always felt there was something with a better platform out there. 2 weeks ago I made the switch to Nextiva. The support team made the transition seamless. My staff and I are very pleased with the service. We have had no service interruptions.

The company delivered all that was promised on time. Excellent product and great support. Each time we have reached out to the support team we have received timely support. I would recommend Nextiva to any small business.

We have tried Ring Central combined with ZoHo and also Five9 and Nextiva has by far been the best total package and has helped our company streamline our entire operating system providing everything we we looking for along with excellent support and customer service. I would definitely recommend Nextiva to any company looking to upgrade!

The calling system works great, it's clear, very few technical issues, if an issues arises they get on top of it very quickly. They offer voicemail also. It's a good calling system to have for your business.

We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone system with no worries about the CapEx, installation, and provision. The affordable monthly payment with 3 3-year fixed price gave us peace of mind for the operation cost and free tech support on top of that.

I recently switched to Nextiva for my business communications, and I couldn't be happier with the decision. The service has proven to be incredibly reliable, offering crystal-clear voice quality and seamless connectivity. The user interface is intuitive and easy to navigate, making it a breeze to set up and manage our communication system. One standout feature of Nextiva is their exceptional customer support. Overall, Nextiva has exceeded my expectations, providing a top-notch communication solution for my business. I highly recommend Nextiva to anyone looking for a reliable and feature-rich VoIP service with excellent customer support.

Client provided a straightforward approach to limiting Capital and providing technology relevant in today's working environment. We were able to ditch multiple cell phones, gain fax, VM, recording and more for less than our current plans.

I really enjoy using Nextiva, it is easy to use and It improves our customer service. It makes our job easier and more comfortable for our customers. We really recommend using Nextiva if your business is looking for something better.

I’ve been using Nextiva for that past year now and the service is great. The start up process was very easy and straightforward. Setup was quick and easy and you get a lot of help along the way. Over the phone or email instructions. Customer service is excellent. I would highly recommend them for your business phone services.

Set-up is quick and we were up and running in a very short time. Call quality is as good as the internet speed allows. Sometimes the app is quirky and adjustments need to be made, but it doesn't take long for tech support to figure things out. Putting calls on hold is as easy as clicking the icon, but then transferring calls is tricky, quite a few steps involved. Call transfer from a cell phone to a computer also has a number of steps. Price point is great.

Subject: Exceptional Service and Reliable Billing - Nextiva Review. I have been an avid user of Nextiva's services since September 12, 2023, and I can confidently affirm that their commitment to exceptional service has consistently surpassed my expectations. Throughout my experience with their VoIP solutions, Nextiva has not only met but exceeded my needs in various aspects. Their customer support team stands out as a beacon of reliability. Every time I've reached out, they have promptly and efficiently resolved my queries or concerns, demonstrating an impressive level of expertise and a genuine willingness to assist. The assurance of timely assistance has been an invaluable aspect of my satisfaction with Nextiva.

I needed to change VOIP providers. A patient in the field highly recommended Nextiva. I need significant hand-holding to make changes. I was overwhelmed with emails. It was important that there be no lag in service. It has been five days and I now don't have service. I am sure they are a very good company, just not good at hand-holding.

Nextiva did a great job at explaining all I would benefit from with their services and were very professional and prompt in their responses when I had questions about features. Well done! Highly recommended.

As Always, when I need Nextiva to make a last minute change before a holiday weekend they have it done immediately and make sure it goes smoothly. Highly recommend Nextiva, the customer service is great.

Dear Nextiva, How are you doing today. By using nextiva for calling I have an excellent experience with. Alhamdulillah. Keep it up guys and continue to provide this excellent services. I have a very good experience with you guys.

I operate Nextiva phone calls primarily through my Smartphone. The quality of the sound from the calls is just fine. However, the voice mail messages do not consistently appear in the App. I often see a voice message notice in my email box, but I do not see it in the App. I want to be able to listen to the voice mail message in the App and delete it, so that I can know I'm up to date with all my voice mail messages. However, when the App doesn't show the voice mail, then I cannot use the system to know I'm up to date on my voice mail messages. Furthermore, I have repeatedly cleared out my missed calls or my voice mails from the App only to have them reappear later. I spoke with Nextiva customer service. They recommended using the Nextiva Desktop Login. That does work. But I really want the app to work because I'm on the go. Therefore, three stars.

I joined Nextiva a few months ago. Nextiva has great benefits. The customer service was great. I was offered training for Nextiva product and educated all about Nextiva. The instructor was awesome and professional. He was straight to the point. I am glad that I tried Nextiva. Overall if you have any questions someone is there to make sure that you get the correct guidance and also to help resolve any issues that you may have. Set up was incredibly easy.

I used Nextiva at my previous job and suggested them at my new employer. We've saved hundreds of dollars a month by eliminating a call answering service. I can answer the business phones in two states seamlessly. There are many articles, online chat, and CRS by phone calls to help you set up the system.

Nextiva has been so far so good because the setup of the telephone was very smooth and very efficient. Nextiva had scheduled a training session by over the phone or a Zoom call which made the communication that much easier.

We made the switch to Nextiva from Star2Star and have been very happy with their service. Whenever we have to call the support number, we get an answer almost immediately by a friendly representative that is willing to help. We've had no issues since changing and would definitely recommend. Doesn't hurt that we saved money by switching too!

I've been working with Nextiva as a partner for over 5 years and I can say that they have the best support system hands down. They are the best in class when it comes to VoIP phone systems and definitely the best priced. If any business still maintain POTs or phone lines from ISPs they should seriously consider switching because Nextiva is knocking it out of the park, especially with Customer Service!

I was having trouble uploading announcements which I purchased elsewhere. The staff was incredibly helpful, and, to my surprise uploaded for me, which saved me a lot of time and frustration. I was very pleased.

Pretty impressed with the planning and rollout of our Nextiva service. We have three auto repair shops and an integrated phone system, so we can dial extensions and park/transfer calls as if we were all in one building. The Nextiva account manager and the tech specialist held a couple of Zoom meetings with us in advance to really dial in how we wanted the system to perform, then it was relatively trouble-free when we went live.

For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me.

My experience with Nextiva has been very easy. We had a central admin system to review all incoming/ outgoing calls on our phone system to ensure our employees were responding to calls. The fax line is very convenient and easy to use by sending faxes through an app and not a machine. I would suggest using them for a small business.

We have been using Nextiva for the last year. The beginning when we first signed up was a little frustrating because there is huge difference between their standard tech. support and the elevated one you pay for. Once I was directed to the elevated one things turned around fast. There is definitely a learning curve when making the transition however the additional tracking benefits are worth it. I would high recommend that one person in your organization is given the task of implementing the new system and make that person the admin on the account. I would highly recommend Nextiva for your VOIP needs.

Nextiva is a great, effective remote source for remote workers. Anytime we have experienced any issues, their customer service is quick to respond and solve the problem. Everyone at Nextiva is exceptionally polite and promptly responsive.

This was the best choice I could have ever made for starting my small business. The services are top notch and the phone quality is great. The ease of setting up the services did not leave me crying. Thank you for a great experience.

Nextiva is a good company which is serving to us for phones. If we needed to fix some issues, one of the reps could not understand the issue (his name was Victor) and ended the chat without asking us after we spent around 2 hours on chat without solving the issue, very disappointed. But the company solved the issue on the phone after 3 hours. Overall is fine!

To put it simply: Nextiva services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed, I find Nextiva to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them. Out of all of the third-parties our company works with, Nextiva's Support Team is by far the most responsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgeable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.

Nextiva support is the best of all are hosted providers. They answer the support line quick and no automated attendant to confuse which department to go to. All the support technicians are well qualified to resolve the issue quickly and get it right the first time.

From start to finish, they have been very helpful and make the process seamless. We have been with Nextiva for about 6 months now and are very happy. The implementation was easy and painless, and anytime I have run into an issue customer service/ tech has came to the rescue with the quick fix. Everyone has been super helpful and kind to work with. Great product for our needs. Would highly recommend!

We had called in with questions on how to redirect our voicemails and auto attendant. We were pleasantly surprised after holding, to get an associate that not only fixed our problem, but went the extra mile and ran through our processes to see if anything else needed attention. This didn't take much time at all, and really helped us understand the system better. This was extremely helpful! Thank you!

Transitioning to a new VoIP service can be daunting, but my recent experience with Nextiva's customer support was remarkably smooth and reassuring. As a new business owner who inherited Nextiva from a previous owner, I contacted their team for assistance in transitioning my account. The support I received was not only efficient and professional but also personalized, making a typically complex process feel straightforward and manageable.

It's always a great experience when you can rely on your phone company as we do. They are available to answer any questions when needed via phone or online customer service. Nextiva has been servicing our business for over 5 years. We are very pleased with the service.

Nextiva has been great for our office. It allows us to move freely around the office without being chained to a corded phone on a desk and, more importantly, allows portability so we don't miss calls if we're on the go. The phone features/service have been excellent and customer service has been amazing and highly responsive any time we've had to ask questions. The texting feature is also a bonus as we no longer have to give out our personal cell numbers to allow clients to send us text messages. I can't recommend Nextiva highly enough. Our office has been VERY pleased!

I love the Nextiva app when I am away from my desk. Their support team is very helpful and knowledgeable. You can access their support team via an online chat. Would recommend Nextiva for an office setting.

We use Nextiva at our office. It has all the features we need…phone, fax, text and a great affordable monthly rate. Everything can be accessed on the desktop or phone app. We have been happy with the support team when we’ve needed them as well.

Cancelled the account in 2022, just got billed again. This company does not do as instructed. Check your credit card statements. This company will keep charging you. I have called in twice now for cancellation. I guess I have no choice but to call the credit card company to report fraud.

Nextiva is a stellar communication solution that excels in providing top-notch VoIP services. With its user-friendly interface and reliable features, it offers a seamless experience for businesses looking to streamline their communication. The robust set of tools, including advanced call management and collaboration features, make Nextiva a standout choice for enhancing productivity and ensuring clear, efficient communication within teams.

We are very happy with the service and customer service provided Nextiva. It works very well, no coverage and/or reception issues. We could perfectly hear peoples’ voices and they could hear ours with no issue. They offer other services in addition to voice calls, I didn’t have a chance to explore all of them yet, but we will soon start using it for virtual meetings. The technical team is very knowledgeable. I recommend their service 100%.

The application is extremely user-friendly, providing excellent call quality, especially for international conversations. Video calls are enjoyable, making virtual gatherings with friends effortless. The SMS feature is a convenient time-saver for brief messages. Moreover, the app prioritizes security, ensuring robust privacy protection. Whether for professional purposes or personal enjoyment, this app has become my preferred choice for staying connected, and I consider it an essential tool.

Representative who signed us up was very patient and knowledgeable. The system has been easy for the most part to learn and navigate. Great for a first time business that just needs a business line and don’t want to use their personal - they offer many things, but I just needed the basics for right now.

We moved from an ISP provided business phone to Nextiva's VOIP solution. We saved a huge amount of money per month for our phone service and gained numerous features such as mobile app, free eFax services and the capability to use our business phones from any location. I would highly recommend the Nextiva service!

I have used Nextiva phone service for the last 4 months and it's great. It didn't take long to set the phones up and their setup team was awesome. I needed support last month and the problem was resolved within 10 minutes. I would recommend this company to anyone that wants great service and fair pricing.

I had an amazing experience with the onboarding team at Nextiva. Dmytro especially was amazing and helpful and readily available to work through the process. I really think he went above and beyond to make the process seamless.

Our small law firm joined Nextiva officially a week ago and so far, the staff members love it. Yes, we had some hiccups with the migration process, but that was expected. But everyone I have interacted with from Nextiva has been great. They offer a great product/service at a great price. I would recommend.

Nextiva was the first company I signed up with when I started my business for my VOIP. I had no experience with this so I just searched for best VOIP and nextiva kept popping up on my online searches. Their customer service was great and it served my new law firm's needs well. But after several months and after hiring staff, I started to hear about other VOIP companies that were also reputable but also had integrations with my law firm's case management software that I was using so I switched. It was a nightmare. Getting set up was hard enough and any issue is so difficult to address.

From beginning to end the process was very professional and helpful. The implementation was excellent with attention to details, and continuous follow up. Everyone was super helpful, kind and generous with their time. The options and functionality are second to none.

I have not interacted with someone on the phone with customer service that makes me feel delighted and respected. We ordered the service, and due to our business model change, we ended up needing to cancel the service. However, Nextiva understands our frustration and will assist us with the contract. I 100% recommend anyone who needs a business communication phone or online service connect Nextiva. They are friendly and reasonable. I will work with them in the near future again. Love to work with them.

I went through multiple VoIP services and almost gave up. It seemed too complicated. Decided to try one more and Nextiva popped up. Glad I did! The customer service, ease of use and price is well worth it!

I have worked with Nextiva since 2018 when we replaced our own equipment with the Nextiva system. The functionality of the Nextiva system is fantastic and the service is responsive. I highly recommend Nextiva for small-medium businesses telecom needs. (Nextiva likely can handle large businesses effectively also; my experience was with 150-ish users and hundreds of phone numbers and some complex call routing/VRU/call reporting/call recording, etc.)

I called more than 7 different companies with similar services but in the end what made a difference was the great customer and sales service that I got from sales as well as they had the best pricing! Recommended 100%. They also helped me to install the app on our system and integrate it with HubSpot. Great job!

Thus far Nextiva has been a tremendous help with routing calls along with providing a seamless and professional customer experience. Their customer support has been stellar to say the least. Thank you!!

We have had these phones for a few weeks now. No major issues. This company is quick to answer questions and get back to us with questions or issues we have. Very friendly. Customer service is spot on.

We're planning to move from our current VOIP provider to Nextiva, we've had a bad time due to sales unfulfilled promise after we signed a contract, but so far we're happy with the support coming from the customer service, and tech specialist, to somehow help us find a compromise since the sales who proposed to us can't accommodate us anymore after we signed the contract. I'm looking forward to a more positive interaction and superb experience with Nextiva.

I work for a small business that had 3 analog landlines for our phone system. Our bill kept going up and up and up until those landlines were costing us $450 per month. On top of the cost, one of the lines had terrible sound quality especially when it rained. The phone company could never fix it right no matter how many times we had them in to look into it.

The phone service is extremely reliable and adaptable. Nextiva supports a mobile or remote workforce across all computing platforms. In addition, their support is always there to assist when questions and guidance.

I signed up for a Nextiva line a month ago, and since my English proficiency is not excellent, I reached out to their online chat support. They provided excellent assistance, addressing all my requests without the need for a direct phone call. I really appreciate the convenience of online chat support.

Nextiva is the absolute best option for VoIP Services out there. They have the best integrated dashboard to customize the user experience and they DO NOT require a contract!!! They best the competition!

Nextiva provided a great solution for providing a phone solution for remote employees. I have been so impressed thus far that I may wind up moving all of our phones over to it. Support was strong, and we were up and running on the same day.

Nextiva, is a great dependable company. Our business definitely benefits from their service. Every feature we need they offer. I appreciate the ongoing customer support and dependability. We will continue to use your service for our business needs.

Our company was having issues with implementing our VOIP services with our emergency intercom system. Our old provider fought us tooth and nail to avoid helping us and even charged us for 2 years of a contract they couldn't fulfill. Enter Nextiva... They came in, helped us to understand our options and worked with us to implement the emergency paging system we had in place. They streamlined the process, and helped to even incorporate the background onto the phone screens the management wanted. The Nextiva team deserves this review because they DID what they claimed. And for a growing business, we need concrete foot work to remove potential set backs in the future. Keep up the great work.

Nextiva has great setup and service for their faxing service. They walked me through the process of creating an account and making sure my number was transferred from my old provider to them. Great experience!

Our business recently switched over to Nextiva phone services. It was an easy transition with tons of helpful tips and accessible customer service when help was needed. We look forward to all the benefits this company offers. We are very happy with the decision we made to switch over to Nextiva, just wish we would have done it sooner.

Our company recently switched to Nextiva for our business phone system. From start to finish, the service has been amazing. All of our questions were answered and we were provided resources should we have questions in the future. I would absolutely recommend Nextiva!

Nextiva's phone and text system is absolutely perfect for my small business! They offer calls, texting, call recording and everything in-between. They are so easy to work with and have been there every step of the way for any questions or assistance I need. They are extremely efficient and I absolutely LOVE the app for my cellphone. I am able to make sure I do not miss any business calls or texts no matter where I am. I would absolutely refer them to anyone looking to create a business phone account.

As a small business in the telecommunications industry, I need reliable service. I've had Nextiva for several months now, and that is exactly what I got. And saving ~40% was great too! My sales rep Hugh helped me get exactly the services I needed for the best price. Tech support quickly helped with setting up some devices. It's been several months, and I've had solid service, no issues with call quality or dropped calls, and no complaints. Best of all I was finally able to get rid of my old service and all the hassles that went with them. Would absolutely recommend, A+, five stars.

We had such a quick streamlined experience. From start to finish everything was textbook. As a new company, we won't be in our office physically all the time and needed a commercial solution that fit our needs. Nextiva was quick, and met all of our needs. The interface is user friendly and the customer service was so helpful. We are excited to see how Nextiva can help us grow and grow with us!

I just formed my first LLC and wanted to find a business phone to keep my business separate from my personal life. I first found a company that offered a softphone option, but I was unhappy with the verification process. I decided to try Nextiva since they service my church's needs. I almost did not go with them, however, due to a $100 activation fee since I only needed one phone. After speaking with a representative -- who was very courteous, friendly, and kind -- he waived my fee and even got me a plan that was more cost-effective for my fledgling business.

Nextiva made switching our phone system to the Yealink phone system a breeze. Everyone was great to work with and the transition went smoothly. I would highly recommend Nextiva to anyone considering a new phone system.

I have been needing a Toll free number for years now and I have researched and did my due diligence on all the competitors…I just say that once you see what Nextiva offers…It will only make sense to choose them as your provider.

We recently started using Nextiva for our business. Set-up was easy and if we had a problem, we have no problem reaching support. There are chat options but what I really love is that I can reach a human to quickly and effectively answer any questions or troubleshoot. Most of our issues have been operator error, learning the new system and needing guidance. I would recommend Nextiva.

Excellent customer service sorting through the options and following up. The Auto Attendant feature works great and allows you the option to transfer calls out of the system. Also, the analytics of your calls give are very helpful.

I was nervous about switching from our small town IP Phone provider, but Nextiva really exceeded all our expectations. Their customer service is always available, and their agents are very knowledgeable. I would definitely recommend Nextiva.

Nextiva is a good company. Easy to communicate their client care. Client care also very helpful. No hassle company. My company recently joined Nextiva. We are happy with their service. I strongly recommend Nextiva for a try. Thank you Nextiva.

I have been with Nextiva for some time now and I have to say that they are very professional, very helpful, and always prompt. With the few issues I have had due to my learning to use the platform, they have every time been responsive, good at answering my questions, and helps me to get the most out of the service. Truly for the cost (which is very reasonable), they do an excellent job. They do these things well for businesses small and large. I look forward to as I scale up operations with my company being able to have a continuation of the smart, streamlined, and reasonable prices offerings they have.

Nextiva was a great choice. After having another business mess everything up for my business, Nextiva stepped in and saved the day. The customer service is so great, I never get mistreated and I would recommend to anyone and everyone!

Nextiva is a great company to work with. They are always helpful when help is needed and fast and accurate. They always fix or help with any issues. The phone service is great and good quality 5 stars!!.

I haven't had the experience of talking to a salesman before buying a product in a while, but Nextiva's sales team really made me miss it. They weren't pushy but instead just very helpful and understanding of my specific business. With sales in this way I of course bought the product and have been super happy with the voip service itself. Very easy to use and reliable.

The folks at Nextiva were professional and responsive to our needs. We recently added phone service to existing fax service and the installation went smoothly and quickly. The phone quality is exceptional for VOIP. Once set up we contacted Nextiva again for a few items needing adjustment/correction. These issues were addressed promptly and thoroughly. We'd recommend Nextiva to anyone needing internet-based fax and/or voice services.

After trying several other providers and extremely disappointed and frustrated with the results, I decided to try Nextiva and immediately was impressed. The support and sales agents were so helpful and the entire onboarding process was a breeze! Thank you Nextiva!

I have been using Nextiva for a few years while working from home using the app. Whenever I needed assistance they are always very helpful and resolve any issues immediately. Customer service is always very friendly and informative.

Nextiva customer service is always very helpful and they are quick to act. We are a large property management company and love using Nextiva as our main phone line service for all of our corporate headquarters.

With our small business booming, we were trying to figure out a Telephony system that is no brainer and just works without dealing with technicalities as we don't have enough resource to look for sophistication. I come about Nextiva and gave me a very good deal to startup. With our innocence of the technology, Nextiva Support was able to resolve all our problems with no hassle most of time. This has been an eye opener for our IT Team and we are grateful that we found Nextiva!

From the initial interaction with Justin, to the set up and tech support folks who all cared about getting it right. And by 'getting it right' I mean not just selling or even educating me on their great products and offerings, but meeting my need and not trying to upsell. Then when I had my own equipment, the patience that the tech folks extended were superior to any other B2B experience I have had. This company is the read deal in delivering the value your business needs with delivering a superior customer experience.

I have been back and forth with phone systems, both for my internal company as well as clients and always come back to Nextiva for both. Simple to use, maintain, and deploy and support good as well. Support honestly was a little shaky within the last year but has gotten much better and I do not have any complaints today for my company as well as how everything is working out for my clients using Nextiva. Happy to be partnered with Nextiva!

As a Trucking company we're dedicated to representation. Representation matters with our company in all facets from uniforms, truck appearance, staff and customer service. Our motto is "Delivering Excellence Every Mile". That motto starts with a phone call. Not only are our calls clear, we have the option to create a directory to help organize calls. This platform serves as a staple in how our company is represented in front of procurement officers. While we're a small business we have a big operation and even bigger customer services needs. Between controlling company hours and altering the directory, we have everything we need almost in the palm of our hands.

We had the worst experience with Comcast's Voice Edge System. So, finally when our contract ended, I was nervous about getting a new phone system. We got a recommendation from our IT guy to use Nextiva. From start to finish, it was the easiest thing I have ever done. Whenever an email came thru regarding setting it up, I sent it to my Rep, Jeff ** at Nextiva, and he handled it. He was always nice and polite and throughout all my questions and he was very patient. We love our new system, it does everything I need and more. I would highly recommend them!

Our company recently made the switch to Nextiva's cloud based phone system and our experience was top notch. From receiving a quote all the way to implementation, the entire process was seamless. Communication from the entire team was always very detailed every step of the way. I highly recommend Nextiva!

We started using Nextiva early 2023 and our communication process went smooth ever since. Setup was easy, and our team picked up interface without any issues. Nextiva team was fast to solve some minor issues we had at the beginning, explained everything to make sure we know how to use their product to its full potential.

Nextiva saved my business quite literally. When I was looking to procure a toll free number for my business I could not imagine the level of unprofessionalism I suffered from the established toll free phone providers (Yes the big national ones). I was going to just use a local number, I was exasperated. My colleague who owns a substantially large law firm like mine suggested I try Nextiva. The gentleman who signed me up (I hope you are reading this) is a paragon of civility, professionalism, and competence. In time I will discover the whole company is as such. The service is incredibly affordable and reliable. There are not enough stars to give to those guys.

I am a returning customer to the Nextiva. I initially came back to Nextiva and we had some issues porting over my devices to the new account. I worked with various agents from different departments. Their follow-up was great, addressing the issue and providing updates via email and feedback. However, my team and I loved that they gave us an alternate solution while they were resolving the preliminary issue. Our clients were grateful, and our staff found the mobile app solution helped facilitate a more efficient way of working and communicating with our clients. Thank you for standing behind your promise Nextiva.

Nextiva offers a robust business phone service with features like virtual fax, auto attendant, and reliable VoIP. Users appreciate its user-friendly interface and excellent customer support, but some mention occasional connectivity issues. Overall, it's a solid choice for businesses seeking comprehensive communication solutions.

Updated on 03/12/2024: I was promised an initial price for my usage with a verbal agreement with multiple members of the sales team. 4 months later I see that I was charged double and they won't reverse the charge. Apparently it was a part of the agreement to begin with, so this could definitely be my fault. Ultimately, this is a company that I would not take their word on anything and make sure you look at the detail on what you sign with them. The agreed upon price was only good for 1 month (they told me lifetime), but they added additional productivity plug-ins free of charge for a month (I was unaware and thought this was part of the product I purchased).

Here are some of the things I like about Nextiva:

The Nextiva that was assigned to assist us with our new phone transfer system is amazing. She was extremely efficient when it was time to get the service up and running. She also called weekly until we were fully functional and the system was set up to our standards. I would recommend this service to anyone in search of a phone system that is customizable to fit your needs.

I am loving our partnership with Nextiva. Their phone is easy to use, with all the functionalities that you'd want in a professional office setting. Their phone features have allowed us to get callers routed where they need to be, and has cut down on administrative clutter.

Anytime I have a question or need help with my call flows they are able to help me quickly and efficiently. There is never a long wait and they ensure that everything is up and working properly before they are done chatting with you! I would highly recommend Nextiva for your business!

We have a small law firm and switched from Phone.com to Nextiva. It has really made a world of difference! It is super easy to work with, and if you have any issues, they have the best customer service team!

I needed the ability to have a phone system for my small business that was affordable and easy to use. The mobile app allows me to use my personal cell phone as my business phone as well and keep personal/business calls separate. I also appreciate the ability to record phone calls - which is a mandate in my industry. Overall - very pleased with Nextiva and what it offers!

I have been using the Nextiva system for a couple of months and I am loving it. The fact that I can text my leads information and links to complete application is wonderful. I love that I can speak with my headset and type at the same time via my computer and my neck doesn't end up hurting at the end of the day. I look forward to continuing using this system and discovering new features.

The system works well, is incredibly customizable, and we can usually get a representative on the phone TO customize it within about 20 minutes. My only minor gripe is they need to work on the App stability more. The tech is incredible! I can pull calls from my work phone to my cell over Wifi- but it only works to 70% effectiveness. I still use it but I can never tell if it's going to maintain or not, and I wouldn't trust it fully if I was not in the office.

I have struggled to find a good VOIP service for my company for quite some time. It was quite difficult to find one that was reasonably priced, reliable and easy to use. Nextiva checks all those boxes and then some! I'm glad I decided to give them a try because everything has worked flawlessly, I highly recommend them!

Nextiva is recommended for all small businesses. From text messages to voicemails and fax you can’t go wrong. Notifications are always current and quick in the email. System is just wonderful. Nextiva is next level.

I have been working with Nextiva for about 3 years. My company has over 500 locations nationwide and we have upgraded over 180 sites so far to Nextiva VoIP. Nextiva is very easy to work with and their support team is amazing.

Working in the IT department, part of our job is to administer our company's phone system. We happen to have Nextiva. I came from an on-premises PBX, and at first, it was a bit of a shock working with this system. As I got more familiar with it, the easier it got to work with. The phones are reasonably priced and diverse, and the quality of service is excellent. Audio is clean and crisp and easy to listen to. Voice mail is easy to navigate. You can even get voicemail notifications via email and have the audio file sent to you so you can listen to it anywhere. Once you get used to the interface, administering the system users and devices is very easy.

The Nextiva platform transformed the way our remote workers are able to connect with our clients and customers. Since making the switch, there have been few glitches/downtime using the system. Call quality has improved, and support when there is an issue is always there to help! The mobile app is NOT available in some countries where our remote workers are situated (South Africa) however it is available in the USA and Mexico.