Nextiva Reviews

They tell a great story in initial sales call but it is a bunch of lies. This service does nothing that was promised when I fell for the sales presentation. There was no training or assistance provided. When You call they simply shuffle you to another department. I fell for a 2-year agreement. I just wanted to speak with someone to let them know and finally got customer service only to be disconnected intentionally. These people are like dealing with a bunch of middle school children. They are programmed to only give you an answer to look on the website.

Getting an agent to sell you services is the easiest part of their program. They talk a big talk and make you feel good but they fall short on customer service. Email service requests fall on deaf ears and you need not expect a reply when filling out their service request. It took me three calls to their service center to get my fax line straightened out only to find out they leased out my fax line to another client. I am an IT professional and I signed up for their referral service -- I have yet to receive any checks for the clients I had installed services from them with. I have contacted them several times on this without replies.

Free always comes with a catch. We made the switch to Nextiva from Comcast VOIP in the beginning of 2021. The catch was 3-free months and free VOIP desk-phone devices. From the beginning we felt pressured by the sales team to sign the contract by a pushy Cloud Communication Specialist. We have had issue after issue with getting resolves to the MANY issues consisting of but not limited to: Malfunctioning free devices, horrible response time to issues with the setup and configure of our VOIP lines of service, incorrectly shipped devices to locations other than our office, broken promises of contacting us back with resolutions to ongoing issues concerning our new devices, being up-charged for devices + shipping charges to replacements for the free devices. The Sales Manager says they will contact us back and that they are 'looking into' for us and we get 0 response for days and almost weeks on end.

Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs. Almost immediately after switching to Nextiva, we regretted our decision. When originally comparing phone providers, we now realize our first warning sign should have been Nextiva’s sales department pressuring us into a 3-year contract by offering a date sensitive promo on monthly rates.

Nextiva Sales People are liars. They lie through their teeth to get to sign into their service. I told them specifically that I have Salesforce out of the Country and I need a good service and they told me that Nextiva is Better than Vonage. They force me to sign an yearly contract. I only faced problems since I started. All kind of problems and I had to call tech support everyday and spend almost an hour on the phone. After several months of frustration, I told them I want to cancel service. One honest guy there told me that their service is the worst for international customers and they only have one or two foreign customers using their phone system. This was never disclosed by the Sales person when I signed up. They charged me a termination fee after speaking to several representative to cancel and holding for hours. Beware of the Sales People at Nextiva service.

Our company has been using Nextiva for more than 3 years and they have NEVER let us down! Always professional, efficient and super helpful. Reasonable charge with high quality services. Highly recommended to anyone who needs VOIP service.

Nextiva are excellent to deal with, straight talking knowledgeable staff who gave us the best option for our business where other providers were just pushing specific plans. They performed a professional installation even after discovering other accessories connected to the old telephone system that we wanted to retain. All in all we are very happy with Nextiva and highly recommend them if you are considering a phone service.

They have been exceptionally helpful every time we have had issues with our phone system. Not once in the past 12 months we have been using them has the issue been of there doing but every time they have gone out of their way to make sure that the problem is sorted out for us.

Nextiva has always been an impeccable with assisting us with our communication needs, they are very prompt and efficiently when it comes to resolving any issues we’ve had. Their ability to resolve complicated telecommunication issues within a timely and accurate manner is what our business highly depends on and we've always had our business needs met, often going beyond our expectations.

I've found working with Nextiva so easy! They're the only company I found explained how everything works before signing up to anything in a simple way. You don't need to be some sort of tech nerd to understand what they're telling you. I've needed support 4 times since signing up, and each time they've been super responsive, helpful, and professional.

I wasn't the one responsible for choosing Nextiva for our office but it's been a good choice. The phones and the system work well and have made a real difference to how we work. The support team are also very responsive which is a great benefit.

Have been using Nextiva for a number of years and just went through an upgrade of our system. The process was thorough and all of our needs were considered which resulted in a smooth change over to the new system. Very happy with our service. Would recommend highly.

We've been with Nextiva coming up 3 years and continue to be impressed with their service. Always available and responsive. Nextiva provide exactly the service we need and more. I would highly recommend making the switch from your current provider - you'll never go back!

Nextiva provided excellent upfront service and great product insight which allowed us to easily implement the right phone solution for my business. On the few occasions we've had to the phone the support team, they have been extremely responsive and helpful in resolving our issues or implementing minor system changes.

We've been with Nextiva for two years. The team is knowledgeable, responsive, and budget-conscious. They make it easy to add employees and manage changes to our outbound messaging when needed. Call quality has been excellent. Highly recommend.

Do NOT waste your money with this service. This was the worst decision my business could have ever made. We have had no less than 20 calls with them. Now, they want us to purchase their equipment after 5 months of bad service. I will be switching immediately. UPDATE - After speaking Sarah-Ann M. **, the representative that contacted me after my initial review, she assured me that she could not give a credit for these problems until it was fixed, and all she needed was one conversation between her tech and our internet service provider. We facilitated this, and after 2.5 hours, surprise surprise - it still does not work. Sarah-Ann called today asking for "one more" one more time to fix it. After that, it still did not work. Now, they just want to stop the phone service, no credit, no compensation for the months of bad service.

Nextiva's platform is a key part of our technology mix and we wouldn't change a thing. It's a simple solution that just makes a lot of sense. Their network is more stable and reliable that our previous provider and that removes a lot of annoyances we were struggling with before.

I have been trying to cancel my account for a week and have been spun in circles between different "account representatives" who just take my info down and put me on hold again. I've been on hold for hours and I keep having to give more and more info just to cancel an account. I'm still unable to cancel the account so far and if I can't accomplish this basic task today, I'll be reporting to the Better Business Bureau and reporting them to my credit card company to reject the charge.

Without offering a long-winded explanation, here are the salient points: The Nextiva salesman, in his haste to gain our business, stated our existing phone system was compatible with their product when 1st discussing doing business with them. It was not. We were handicapped for over THREE WEEKS without any VOIP as they first tried to obfuscate and deny their employee's negligence, then scrambled to send us compatible phones (admittedly free of charge.)

I reviewed this company's site and liked the product to reach out to sales both an easy process. Based on conversations figured I would try them out. To my dismay after signing a year contract and using the product for 5 minutes I came concerned with my decision.

Nextiva saves your customer relationships. It’s THAT good! VoIP is great but the wrong VoIP service is a huge pain for an organization. Nextiva has a great solution, great price and it just works as intended.

Don't bother with this company. I have active lines. Sales rep won't answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew forever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification, nothing.

We canceled our five year contract within a trial period and requested full refund and followed their instruction every step and returned their equipment with a return label they provided. Shortly after we received the email that we will get our full refund, and it will take 7 to 10 business days to process. After 40 days from the initial email, there has been no refund. Each every time you need to talk to a different rep, and they are getting worse. Our reasons to cancel the contract? We didn't want to commit five year terms and found a better company that offered us two year terms!!

The automation is a really powerful feature and saves us on manual service tasks. Nextiva designed a great platform. Accessing data and insights is increasingly important and they make it really simple. We are learning a lot from this setup. It’s great!

We signed up for a 3 yr contract for both of our businesses 4 years ago. We assumed we were on a month to month after the 3 years and wanted to switch to a more cheaper company because were looking to cut costs where we could. We signed up for a new service, ported our numbers and come to find out they "auto renewed our contract" for another 3 years. They want us to finish the contract or pay to the end of the contract which is $6000 for both companies.

Having a single portal to manage all our conversations has been a huge time saver for our call center team. It is awesome that Nextiva makes this service available to businesses of all sizes and at an affordable price. Definitely recommended!

I'm blown away that this company has so many good reviews. I signed up for their service over a week ago and have been unable to get in touch with support to set up my account; one full week. The only contact I've had is with a sales rep who has been extraordinarily rude and unhelpful. The great reviews have to be fake.

We are more proactive because of the Nextiva platform. It’s about the design and how that impacts the service. Nextiva knows service and has developed a platform that makes it intuitive and easy for users to provide a high level of service without the manual efforts. Really awesome for our business and staff. I can’t wait to see how this impacts our business long term. I can safely recommend this service to any business looking for a better customer service platform.

The Nextiva team responded fast. These are hard times for many businesses but I can say with confidence that we will get through it with our strong partnerships and good customer relationships. Nextiva’s technology is an important piece of that puzzle for our company.

I own several small businesses and recently decided to shop for alternatives to my current VOIP service provider. Found Nextiva's web site. Got on a chat with a rep, wanting to clarify pricing. The rep asked to go on the phone instead. Once on the phone, the rep showed no interest to answering my questions about their service. Instead, he demanded that we conduct a 15-20-minute interview (!) about MY business BEFORE he could advise me what their pricing would be. He was also unconventionally rude, something that one can very rarely see in the service industry. I personally have not experienced this kind of behavior in my 20+ years in business. If this is how this company sells their services and approach potential customers, I am definitely not in their customer archetype. I hope other business owners thinking about contacting this company will find this review useful and could save their time shopping elsewhere for their VOIP needs.

Our staff is safely working from home with no business impact. We are positioned well to still have a great year. Nextiva’s systems are super flexible and have enabled our business to be nimble and respond fast. Nextiva was a big step in the right direction and a huge improvement compared to our previous VoIP service provider.

I’m Jeromie ** from out in VA with Triple J Pro Painting. First I wanted to start out by saying first day signing up for their service I felt bullied, I didn’t like the way how the rep action was toward me, I decide to bypass all that just to try out their system. On April 11 2020 I spoke to a different technical support dude at Nextiva. He was literally having a fight with me over the phone which I called to get assistance to fix my app I had with them. Not sure what happen. I had to remind him that I’m the customer tryna get help. I was really nice to him claiming our conversation was regarded. The boss should removed him if he plan to stay in business for long. Wasn’t satisfied at all. Another person assist me anyways. Thanks to that dude. Very professional.

I was never able to get the service to run correctly. It would not send nor receive text. Incoming calls would work when it felt like it. I decided to cancel the service on March 21st. I received a email the next day asking for more information. I replied within a few hours then did not hear anything. I waited till the 24th and wrote back did not get a reply. On the 26th they billed me again. I wrote to them again and again they wrote back once asked for my pin number. When I replied with that they did not reply again. I have been trying to cancel the service for 11 days now and they ignore my communication but still charged me.

We had to transition all our staff to working remotely over the course of a couple of days as soon as Covid-19 ramped up and we were advised to have people working from home. Nextiva VoIP was able to get our team onto the app and continued with business operations largely uninterrupted. This setup will enable us to keep running the business as usual for the foreseeable future.

Call forwarding and the auto attendant are key solutions for our business to maintain service levels over busy, high call volume times, without having to add a lot of extra staff members. It’s a significant cost-saver and has already paid for itself 100x over. They provide a great technology service and make a huge difference to our ability to service our customers both from a phone standpoint and also a data perspective. More and more we’re about learning and evolving our business towards the customers needs and Nextiva is the core technology for that process. Our business is growing extremely quickly and this technology is a huge component of the growth and we believe a huge driver of it too.

We signed up on the “Basic” Nextiva program last month and all is working well so far. We are saving a lot on our monthly phone charges which was why we changed in the first place. This system is the smartphone service of the future. Not sure how we were operating without it!

Nextiva have created a robust cloud phone service and are offering it at a very competitive rate. We made the move over based on cost alone but have been impressed with the service and features we didn’t have before. Our admin staff love the new Nextiva phones. They are more efficient and call wait times have been reduced. It’s been a win-win for everyone.

There has been lots of positive feedback both internally and from our clients since our switch to Nextiva. I really recommend checking out Nextiva for their VoIP service. My company made the move last year and we’ve been really impressed with both the platform, service and price. They checked every box!

My favorite thing about Nextiva is the reporting and dashboards. I can see how we’re tracking to our goals and make the necessary changes in real time. We are getting smarter as a business with all the data we now have available and more easily accessible from this software. The design is highly intuitive which makes training easy and enjoyable. As far as I’m aware all our operators are onboard and we’ve seen call times go down and customer scores go up, all within the last three months since we launched. It’s a big change for our business.

Nextiva boasts about great quality service and a passion for it. Not one person has ever called me to apologize for all the issues and problems I've had. the bottom line is the system is unreliable and it's impossible to get a simple issue like changing a password resolved immediately. I don't know why it says call customer service, It's impossible to explain this all in one complaint. I started with Nextiva back in April a 2019 with 5 users hoping to expand it, 25 users. The problem is is that there have been so many glitches in the back office that require a higher level ticket to resolve. These errors keep you from adding new users, changing passwords, allowing users to access the leads. The most important thing about a business phone CRM it's attached to my phone app is that the customer can access the phone, link it to the CRM point and dial, then update the notes.

The Nextiva hardware makes the office to remote work transition simple and effective. You can go from conference room, to office to the car and maintain a single call. It’s amazing. On our old service we use to have downtime on a regular basis, so far in 2019 we’ve had no downtime at all. I’m not sure how they are this reliable but it’s exactly what we needed. I would definitely recommend Nextiva for their VoIP service, hardware and overall customer service.

I have been a Nextiva Efax customer for years. I wanted to change VOIP providers and saw their great reviews and decided to try them. I have no idea how good their VOIP is because after more than a week I can't get my assigned area codes correct in order to even test the VOIP. They do not answer their phone. While on hold they say to press a button to receive a callback. They do not call back. I submit an online request and I don't get a reply for two days. Then when they do reply they must have not even read the request since I had to respond with the same details.

Run from this company. We've been with them for years and within the past year they lost ownership of 3 of our phone lines and we had to get new numbers and redo all of our marketing materials which is super expensive. No refunds, no customer service, horrible experience. RUN FAST, anyone is better than Nextiva. Horrible company, no one ever responds to service tickets, customer relations only calls to follow up after business hours on a Friday when they know they can leave a message. I'd give them negative stars if I could. Also pay attention to the false positive reviews they post trying to make themselves look better. Such a dishonest company.

The Nextiva platform has been huge for our sales team. The VoIP App is really a game changer. The team can be better connected and have great benefits for them when they’re on the road. Task tracking helps keep everyone accountable and allows us to better manage the team and their performance. Troubleshooting and managing workloads is much easier as we have everything tracked. We’re very happy with the Nextiva system and are very positive about the future of our business with this foundational technology.

Nextiva has saved my business from needing to invest in more hardware. Our staff can BYOD and still all be operating under the same structure and security levels we need for the organization. It’s a good solution.

Our salesman was good, and made us believe the service would "never go down, short of a natural disaster." They are local for us and said even construction in the area of their office cutting through wires didn't take them down. The porting was fast, we had to reach out to them for training, and learned enough to get started as they set everything up for us. In the first week we had 2 outages for HOURS! One of which was the busiest time of our day! There was absolutely no communication that their server was down, we found out on our own. Not all customers were affected, so how is it that we were TWICE!?

Mike and his team are amazing and made the whole process of launching with Nextiva easy. The platform has so much more in terms of features. We can now share customer information in real time throughout the business. It’s really powerful and makes our experience with customers above and beyond expectations.

As a business and one area we struggled with was maintaining contact with our clients in the same way we did before, when we were smaller. Nextiva has a system that helps you scale and still have a solid service. They have done a nice job with the technology and it’s a perfect fit for our business. Would be nice if it cost less but it is worth it over the long term. Communication is certainly not an area to cut corners on.

We are a small 501c3 and had signed up with Nextiva about 7 months ago. The phones sent are cheap and useless and customer service is pretty lousy. We have yet to have the service we signed up for and currently have no working phones. I would not ever recommend Nextiva to anybody! TERRIBLE!

We try to keep everything as seamless as possible, and operate a fairly lean, but efficient administration team. Our team started having problems with phones a few years ago. We switched to a VoIP system, but were noticing a drop in call quality and there were complaints of calls dropping out. We began to look for a new provider as we wanted to make sure we were easily accessible to our patients. Nextiva stood out for us based on their service and the level of functionality they were able to provide for us. It is really easy now for our administration team to manage call volumes and prioritise calls.

The entire process from start to finish went better than we expected, and we’re constantly realizing that there is more the system can do and more useful information it can give us. The longer we are on it, the deeper the analytics are going to go. The way the survey tool links in with the rest of your processes and automatically triggers is a much better solution than the manual standalone survey tools we were trying to run previously. It means the customer is more likely to respond and provide valuable, meaningful feedback, and we’re appreciating the additional insights we are getting from this. Having this all link back in with their customer records is really powerful, and gives us a lot more detail to work with in terms of really getting to understand what their customer experience is and how we can do better. The way everything all works in well together is very impressive.

We’ve had no issues with call quality or lines dropping up, and we’ve been able to do the administration of the service ourselves through the portal. We used to have to call our old provider for even the simplest change, so it’s great being able to do it all ourselves. Our staff are really pleased with the new system. Our front of house staff were very frustrated at not being able to easily re-direct calls, or having issues not being able to hear the callers, but they’ve had no complaints about the new system and picked it up very quickly. Our sales team are set up on the Nextiva App and love that they can now access all the information they need from their cell phones and remain connected at all times – even when they’re away from their desk or on the road.

Since we moved across to it we have continued to grow, but we’ve been able to absorb it as we are now all working a lot more efficiently than we were before. Bringing all our communications into the one system has had a lot of benefits – from just general improvements coming from our teams experiencing less frustration, from being able to get a better overall picture of our business, and getting much better information on how our customers are doing and what their interactions with us look like. There’s a lot of data that NextOS contains and the longer we are using the platform the better I think it will get for us, as we get more insights into the data and a better understanding of the business.

I can’t recommend them enough. We had a bad experience with our last provider; once we were onboarded their prices increased what felt like almost immediately, and their service, which we were initially impressed with, became almost non-existent. We were hesitant to move even in spite of all of this because we thought maybe all companies treated their customers like this in this space! Nextiva were breath of fresh air. Their products are far superior to what we were using previously, their pricing more competitive, and their level of service hasn’t changed at all – it’s been consistently good the entire time.

We transitioned to NextOS last month. We are using Nextiva chat on our website and their surveys and VoIP tools also. The systems fit well with our internal processes and our teams are empowered far beyond what they were before. This shift for the team means that they are able to look after the customer better. Our customer service agents love the chat feature and volunteer to cover it over covering the phones. It’s pretty great to be able to launch software that really helps our customers and our staff. The cost is better with Nextiva if you are using all the tools so that’s why we opted for using the three.

They haven’t just thought about it from a functional perspective, as in, this is what your business needs to function, but they’ve really considered it from the perspective of your businesses customers – what do they need? How can our products help them too? Since we switched to Nextiva’s NextOS system, our customer satisfaction scores have been increasing.

From an IT perspective, our IT team are very impressed with the quality of NextOS and the security of it as well. Our CFO was happy with the cost profile of the system, and our Operations GM is really pleased with the uptake and productivity benefits that it’s bought with it. As the team member responsible for the implementation, I have been most impressed with the amazing level of service that Nextiva deliver. They took a lot of pressure off me, and worked alongside us to ensure that there was no business disruption, and that everything went well. I thoroughly recommend them, and have been impressed from start to finish. It was a relief to get it all implemented as it was such a big project, but they truly made it as easy as possible to get it in and across the line. The feedback from our teams is that it went really well, and that the system is really easy to use.

We worked with them to make sure that it would do everything we needed to from day one, and I think that the thoroughness of the work we put in upfront really paid off with a really smooth transition and no need to implement any manual processes at go live. At the same time, we also started using their VoIP system (we are hiring their phones), and have been really impressed at what a big improvement to our old PBX system it is. Both of the systems work really well together, and although the implementation did add a bit of stress to our team, they all handled it really well and were excited for the new technology. We made some big promises about it saving them time and helping everyone be more efficient, and it’s nice that for once a project actually delivers all the benefits you want it to.

Really impressed with the Nextiva service and products. They have great design and attention to the details which make the usability much better. There is minimal training needed and updates are always easy to adjust to. They are keeping the customer in mind and as a small business owner I appreciate that.

Impressed with the VoIP system. Call quality is markedly better than our old system, and their app is very useful. Our receptionist used to always be in a bit of a bad mood, and I didn’t realize how much the outdated technology was frustrating her until we switched. She has said her job is a lot easier now and the technology does everything she needs it to. My only regret is not doing it sooner.

We have a great deal more data about our customers, business and volumes coming through the service teams than we’ve ever had before. This data is informing our immediate short term initiatives and our long term strategies. We’re able to be more customer focused than ever before and make small but impactful changes to processes to create new revenue opportunities. It’s amazing. We are seeing new insights and gaining a huge amount of insight we were not expecting. This has its own challenges – but that’s good, these are necessary things to know.

Nextiva is definitely one of these tools and even in just the last 6 months it’s made a big difference to our customer service team's workload. It’s making us more efficient and our customers are happier. It’s easy to see where things are at, all the relevant info which means we can respond to our customer’s needs in a timelier manner. Less hold time and no more transfers. Safe to say, they love it.

First off, the way that all the different parts of their systems integrate is great. It’s so much better than using multiple systems as it saves time and is easier to train new staff. Secondly, they have thought of everything. We thought that we would need a lot more customization that we did, as the features we wanted weren’t standard with our previous provider. We have been really happy with the barge-in feature, and the internal chat functions. No when we our staff are on a call and need help, management can either jump in to help out, or they can chat while they are still on the line and get the information they require. We used to have to hang up, call our team in other locations, and then call the customer back, but now the customer gets a much better experience. For all the features that we are getting the price is very competitive.

We have really struggled with file sharing and storage. Everything we investigated was expensive and didn’t help us as we all travel so much. We heard about Nextiva from one of our suppliers and reached out to see if they could help. From our initial contact through to our implementation they were very supportive. Their pricing was great, and we are able to scale up and down as we require (which we can manage ourselves). We have started using their cloud system as well as their VoIP system, and it’s made our life so much easier. We probably should have looked into this years ago to be honest.

Leaving WINDSTREAM because their equipment failed killing our second line and moving to Nextiva has been a nightmare. Today our customers got the disconnected line message all day. Nextiva failed to get our phones we bought from them "registered" and expected us to do it much less know what the process is. I've lost money and customers who now think we are out of business.