Nextiva Reviews

Fantastic product and easy to use in the office place.

Our company has used Nextiva for over 7 years and has consistently had a great experience with the service. The connection has been reliable with no issues, and overall performance has been solid and dependable. However, when the company needed to reduce its plan, the process was challenging and not straightforward. It required multiple emails and chats, as it was difficult to reach someone by phone to discuss changes. Despite this, the service itself has remained strong and reliable.

We recently renewed our contract with Nextiva, and the experience was outstanding. Their team went above and beyond to work with us, making the entire process smooth and stress-free. Our phone system runs reliably day-to-day and on the rare occasions we've need support, their response has been quick and efficient.

Our company has had nothing but positives since switching to Nextiva. It has been integrated seamlessly with very few hiccups along the way. Absolutely would recommend 10/10.

We have been using Nextiva for about 4 years now and the service level we have received has been unmatched. In the rare occasions I need to send something to support they are very responsive and are usually able to solve the issue right away. The uptime has been 99.9% since we have switched. I am extremely happy with the product and recommend it to my IT colleagues whenever I can.

Have been a Nextiva customer for more than 9 years and would not change to anywhere else. Any issues (very few) are resolved quickly and efficiently. Great customer service experience thus far.

My company was looking for a more reliable phone system and Nextiva has been a solid fit for us so far. Setup was a breeze and the system has been easy to navigate. Call quality and reliability have been good, which is the main thing for us. Having everything in one platform has also been helpful. Any time we’ve had questions, support has been helpful and easy to get in touch with as well as coming up with helpful solutions, which is a huge win in our eyes as we are a fast paced industry.

I’ve been using Nextiva for nearly 10 years, and I can confidently say it has been an absolute game-changer for my business. The system is incredibly user-friendly. Setting up new users, adjusting settings, and managing calls has always been a seamless experience. But what really sets this VOIP system apart is the support. Anytime I've had a question or needed assistance, their customer service team has been prompt, professional, and extremely helpful. They go above and beyond to ensure everything runs smoothly, and their response time is top-notch. It’s clear they truly care about their customers. Overall, this VOIP solution has been reliable, flexible, and a vital part of my operations. If you’re looking for a high-quality, long-term solution with great support, I highly recommend it!

This is a very helpful platform! It helps me communicate with patients under protected voice calls outside of clinic. Helps a lot when I am on-call!

I have found Nextiva to be one of the best systems I've come across. It is efficient and user-friendly. If I run into a problem, help is very easy to find. Nextiva offers many demos and a lot of training also.

Nextiva phones deliver consistently clear audio, robust call-handling features, and an intuitive interface that makes setup and daily use straightforward for teams of any size.

Nextiva makes managing larger complex phone system webs much easier to manage with over 100 extensions. The UI is clean and simple. It also allows us to make changes remotely from anywhere which is a huge bonus for us coming from our old software a feature I will need required moving forward.

We have been using Nextiva for the last few years with our company. For the most part they are pretty good, price is fair compared to other companies. They have great features and easy to use, the only complaint that I have is I have to reload a few times a day. I appreciate not only the web version, but the app version so when we are away from our desk it is easy to still take those important calls.

Needed to add another email to our organizations billing notifications & with one quick call, it was taken care of quickly & effectively.

I have been using Nextiva for the last three years, and it has been an essential tool for our operations. It has been incredibly helpful for managing calls and messaging both colleagues and clients. The seamless integration between the software and our various devices has made our workflow much more efficient.

Excellent customer service, Never had an issue last more than an hour. Service has been excellent.

I’ve been using Nextiva for my business, and overall the experience has been very positive. The setup process was straightforward, and the platform has been easy for my team to adapt to. What stands out the most is how stable and consistent the service is. Calls are clear, and we’ve been able to manage our daily communications without interruptions. This has made a big difference in how we interact with our clients and handle incoming requests.

Ever since our organization decided to use Nextiva, it has been a great experience. Not only does it work well when I'm in the office, but it is also connected with my personal phone and I don't miss any calls or messages in or away from the office.

Since implementing Nextiva, our company has improved the way we communicate with our clients. It definitely gives us a more professional image and ensure we never miss important calls. The system works consistently well!

The product and support are great. The NCC solution for call center is very good.

I help manage Nextiva for a small MSP and would recommend for business of any size. Easy to use and have had a good experience overall both as an admin and a end user.

We’ve been using Nextiva to stay in touch with our clients, and it’s been pretty solid overall. Calls, messages, everything in one place makes it easy to keep conversations organized, especially when dealing with new clients. It’s been reliable, and we haven’t had many issues, which is huge when communication is a big part of the job. Definitely helps us stay responsive and not miss opportunities.

The service is good for what we needed it for. Don't think that we'll ever find any company to match it.

Nextiva has been a solid upgrade for our business communications. Everything feels streamlined—from managing calls to keeping our team connected throughout the day. The interface is clean and easy to navigate, which made the transition from our previous system much smoother than expected. What really stands out is how consistent the service is. Calls connect quickly, audio quality is clear, and we haven’t had to deal with the kinds of interruptions we used to experience before. It’s also nice having everything in one platform, including messaging and call management, without needing multiple apps. Their support team has also been a big plus. When we’ve reached out, they’ve been patient and efficient, making sure any issues were resolved without a hassle. Overall, Nextiva has helped us stay organized and professional in how we communicate, and it’s been a dependable solution for our day-to-day needs.

Easy to use overall, though customer service can be slow to respond. Once set up, the system is reliable; however, the navigation and instructions are not always clear or intuitive.

I have had Nextiva for over 10 years. I use it for a fax number, and it is great for those occasions when someone demands a fax. I love the service and easy use and it always works great. Highly recommended.

We’ve had a positive experience with Nextiva overall. It’s a reliable platform that brings all our communication tools into one place and works well for both team and client interactions. The call quality is good, and it’s flexible for remote use. That said, setup can be a bit tricky at first, and support response times could be better.

We’ve had a great experience with our Nextiva phones. They’re reliable, easy to use, and have been a strong fit for our needs. One of the standout features is the versatility. whether using a desk phone for quick calls, a portable device for more in-depth conversations, or the mobile app to stay connected while out of the office, everything works seamlessly. Overall, it’s a flexible and dependable system that supports a variety of workflows. I would absolutely recommend Nextiva to others.

Nextiva has completely improved the way we handle our business communications. From crystal-clear calls to an intuitive system and top-tier customer service, everything runs smoothly. If you’re looking for a dependable business phone solution, Nextiva is a great choice.

I have been using Nextiva for over 5 years now and I have to say the Quality is good and their support line is great.

Prices go up, but they have you in an automatic contract renewal and will not let you out if you don't notify them within 30 days of the contract renewal. According to how I interpret the law in my state. I believe these are illegal practices since they do not give a notice that it is renewing.

Great communication platform, I would strongly recommend to every company.

I’m very pleased with the VoIP system. The call quality is significantly better than our previous setup, and the app has proven to be extremely helpful. Our receptionist used to get frustrated often, and I hadn’t realized how much the old technology was affecting her until we made the change. She now says her work is much easier, and the system meets all her needs. My only regret is not upgrading sooner.

Nextiva provides excellent service and connectivity for a VoIP-based phone solution. Their onboarding team made the process very easy to navigate for a medium-sized company. We have never experienced an outage in more than three years.

We have Nextiva for 3 years now and it works perfectly for our company.

I recently signed up for Nextiva service and worked with Hannah **. It was an absolute pleasure. The implementation process was simple and the phone service comes with all of the exciting features that Hannah walked me through. Beyond pleased with the customer service and product.

Great VOIP provider! We have been using Nextiva for about 10 years for several office phone lines, and our 800#. Great rates, customer service, hiccups are usually fixed up quickly. Thanks!

It's a good app for talking to clients and making sales.

I've had a great experience using Nextiva in my business. Call quality has been beyond exceptional and I've had great interactions with Support when necessary. The initial setup was super simple and had it working in minutes. For the price, it cannot be beat!

Nextiva customers support is great, reliable, and response time is In an appropriate time frame whether it is administrative or operative based support that is needed. I have been with them since 2020 & they transitioned our office telecommunications seamlessly easy.

Been using Nextiva for years now and it has been working great! Customer service is excellent too, resolves quickly when we had disconnection.

Easy to use. Great customer service. Phones were never down (ISP's fault if it wasn't working.) Great for our business.

We are a small school district located in the midwest. The system replaced a 20 year old on prem system. The installation process was excellent with great communication and documentation every step of the way. Since install we have had few problems with the system but nothing customer service couldn't handle quickly and efficiently. The feature sets of the system have been very good for our organization. The system in general has bee very good for us and I would highly recommend to a similar company or public organization.

We've had a good experience with Nextiva. The platform is intuitive and has good features. Setup is easy and we are able to deploy to multiple locations easily. The help desk is also good to deal with and not a lot of hold time. Really I think the biggest win is that with all of the features and options, it was simple enough for less tech savvy employees to use without a big learning curve.

We love Nextiva for the ease of use, reliability, and a great value, Get for when we out of office, or working from home. It gives great flexibility.

They are an excellent company. They provide great customer service and support. Very knowledgeable in the products they sell and are very helpful in making decisions and what a customer should get.

Really incredible VOIP system and support. Hannah E. the sales rep was able to quickly identify our current needs and plan for future growth and buildout needs. I was so appreciative of her concise communication and not overselling any services. The system is by far the best VOIP service we have used.

Nextiva is a great solution provider with an industry leading platform for both SMB and Enterprise. They have a ton of out of the box integrations, and a solid price point to boot. I have worked with them on several engagements, and their onboarding is solid, and they have a good support program after the sale. I have worked with a mid market salesperson, Hannah ** in the past, and she provided great customer service.

Nextiva has been an excellent VoIP solution from both a service and implementation standpoint. The setup process was smooth, well-organized, and easy to manage, with minimal disruption to our operations. Call quality has been reliable, and the platform is intuitive for both users and administrators. Hannah **, our account executive, was a great help throughout the process. She was responsive, knowledgeable, and proactive in addressing our questions and ensuring everything stayed on track from start to finish. Her support made the transition seamless. Overall, we’re very satisfied with Nextiva and would recommend their VoIP service to organizations looking for a dependable system and strong customer support.

I’ve had a great experience with Nextiva. The call quality is clear, the service is reliable, and setup was quick and easy. Their features make communication seamless, and customer support has been consistently responsive and helpful. Highly recommend! ⭐⭐⭐⭐⭐

We have been with Nextiva for going on 3 years now. Since then we have had no issues what so ever. We had to switch to a new phone and the customer support with that transition was amazing. We have stayed with them because their pricing is competitive and the service is second to none.

Nextiva allows me the freedom to work anywhere and also allows for me to communicate with my clients effectively.

I really like Nextiva, my business utilizes their services all the time, and they are helpful when needed.

My Name is Andrew **. I’ve used a few different platforms over the years, and Nextiva has been the most reliable by far. It helps me stay organized during the workday and keeps me on track even when I’m away from my desk. Having everything in one place makes it easier to follow up, stay consistent, and not let things slip through the cracks. Overall, it’s been a really solid tool for my day-to-day work, and I would absolutely recommend it.

After evaluating several VoIP providers for our growing real estate portfolio, we selected Nextiva and have been extremely satisfied with the decision. As a company managing multiple entities across several states, reliability and scalability were non-negotiable — Nextiva has delivered on both. The platform has been rock-solid, with minimal downtime and consistent call quality across all of our locations. From a cost perspective, Nextiva is highly competitive. For a portfolio of our size, managing communication costs across multiple locations can add up quickly — Nextiva's pricing structure has allowed us to consolidate our phone services under one platform without sacrificing quality or features, resulting in meaningful cost savings compared to our previous setup.

Nextiva's system is 10x better than our older phone system with advanced features and ease of use. The desktop, mobile, and web app make it so that our users can make/take phone calls and access their messages at any location and at their convenience. The admin console makes it easy to manage and assign users with telephone # and handset. The onboarding team was very professional and personable, making our transition from our old system to Nextiva very smooth. We've looked at other vendors, but Nextiva offered the best cost-effective solution for our organization.

I've used Nextiva for my small business phone system for over two years. It's simple to set up and use, which is key because most of my employees aren't tech savvy. Every time I have a question, their support team is quick to respond and resolve my issue. I'm starting to use their AI answering system and while far from perfect out of the box, it's showing a lot of promise. Highly recommend this service to any SMB that needs a nimble, low-cost phone tree.

Great remote phone and fax service. Affordable and relatively easy to use. Give us the freedom to work remotely anywhere there is internet!

We switched over from Ooma and saved money. More importantly, the quality of service and customer service is much better. Very helpful in switching over.

The electronic faxing capabilities of Nextiva is nothing sort of amazing. Quality service and an excellent product that integrated seamlessly into our work environment without any issues. Your data is safe and the faxing service is reliable and efficient. I highly recommend this to any business looking to reduce waste (less paper usage) and cost.

I been using Nextiva for years now, as part of my work activities and it is very useful and easy because it does facilitate my performance and relationship with the clients or employees. Participating in Payroll and HR Departments, I have to communicate to resolve all types of situations and what better way to do it not only through the phone but also by text and better yet, with the help of the app, you can take the call message outside of work, specially on your cellphone. Therefore, I am very please with their software, quality and attention.

Customer service is always able to walk me through what I need! Easy to use.

We have been with them for many years. Going on a decade. They have always been a great company to work with. We recently were given a new account manager. Sarah is the bees' knees. They seem to always be willing to make whatever changes we need. Fantastic customer service!

Our company consists of 55 to 65 employees and we were looking for a VOIP phone service that can handle inbound and outbound phone calls 24/7 at a high volume. Nextiva has provided a high quality service that has extremely reliable coverage across the DMV area. In addition, they also provide good customer service when issues arise.

The Sales / Demo experience was great. They met with us multiple times to answer our questions. The implementation process itself was lacking, but we were able to get it escalated and get additional resources brought on. Nextiva is constantly building on their product. They add in new services and features constantly helping make their product better.

As a senior network and system admin who lives in the weeds of VoIP deployments, I’ve found Nextiva to be a reliable workhorse for scaling teams. The call quality is its strongest selling point; their carrier-grade network stays rock-solid with HD-clear audio, even when you're managing a massive volume of lines. On the hardware side, their hard phone integration is seamless. If you’re deploying Yealink handsets like the T46U or T33G, the "plug-and-play" provisioning saves hours of manual configuration—though it’s always smart to keep those factory reset procedures handy just in case. The softphone experience via the NextivaONE app is great for unified messaging and jumping into video calls from a laptop, though the mobile app can still be a little finicky with push notifications compared to the desktop version. Overall, it’s a professional, high-performance choice for any admin.

I’ve been a customer for years, but this company clearly only cares about getting new customers, not keeping the ones they already have. Anytime you have a technical issue, you’re left on hold for over an hour with no real help or updates. It’s frustrating and disrespectful to people who are already paying for their service. What’s even worse is that if you call the sales extension, they pick up almost immediately. That tells you everything you need to know — they prioritize making new money over supporting the customers they already have. Very disappointing experience. I would not recommend this company to anyone who values reliable customer support. 📞❌

Until this month (03/2026) I was with Nextiva for almost 2 years. Things began well, service was decent and improved in areas I submitted to support and support itself was very accessible. Fast forward 6 months and the service was not only increasingly unreliable, it hurt my business by dropping nearly every call and for calls that actually stayed connected, the quality of the calls was horrible. It was an embarrassment that we had this low a level of quality for something so fundamental to customer relationships. Subjecting my customers and prospective customers to this nonsense was humiliating.

Spotty service, unable to hear customers due to cutting in and out, poor customer service, long wait times no matter which you choose to try to reach them unless you call the sales department, they just so happen to answer right away. They do not respond in any hurry at all, I am currently looking to move providers.

I rarely leave reviews like this, but my experience with Nextiva has been unacceptable. As a new client, the onboarding has been disorganized, confusing, and poorly supported. Emails and calls are not answered in a timely manner, and when I do get responses, the team often cannot resolve the issue. The most concerning problem is that calls are not being routed correctly to my office. Instead, they are going to the AI system, and no one has been able to fix the workflow. This has caused me to lose business — which is completely unacceptable for a communication platform. I was also promised features like social media integration, yet no representative has been able to show me how to use it or where to find it. That level of disconnect is alarming. I regret switching to Nextiva and would strongly caution other business owners to thoroughly evaluate their support and onboarding before committing.

Stay as far away from Nextiva as possible. They have automatic renewal built into their contracts with no notification before it happens. They are dishonest about them when trying to quit their service, as I had contacted them months before closing my business to review cancellation process. At no time did they mention a contract or early termination fee. They will charge you for the full length of the renewal, even in violation of state law. The billing and customer service department is non responsive and non negotiable. It cost me over $2000 when I closed my business, and that was for just basic phone service after being a loyal customer for 8 years.

We have given this company more than enough time to get their product to work. Our employees have rightfully given up on Nextiva and have gone back to their direct cellphone lines. Customer service with Nextiva is practically non-existent. We are looking for another service provider.

I strongly advise staying away from Nextiva. We were promised a solution as good as, if not better than, RingCentral, but the reality has been a nightmare. We were locked into a year-long contract, only to realize after the trial period that we had been misled about the software’s capabilities. The setup process was incredibly complicated and took over two months, yet the system still doesn’t meet our basic business needs. We experience weekly technical issues, and the "support" is non-existent; I have frequently waited 1.5 hours or more just to speak with a live person.

Salesman Paul ** signed me up for 33 dollars per month, first 2 bills were fine, then out of nowhere...78 dollars per month. We never discussed any extras, or "trials" or anything similar. Paul said my bill would be 33 per month recurring. I called TT get the problem rectified, they said no refund. Waste of time and money. Do not deal with this company, there are better options out there.

Don't fall for the hype pitch - this product is the worst product in the market. Once they sell you the platform, you will NEVER get help. If they do call you back, it's typically 3 or 4AM CST - that is when their "overseas" people will call you back. Pray you don't sign or fall for their 3 months free - it's horrible!

I clearly instructed Nextiva over three years ago that my contract was not to auto-renew. Despite this, it was renewed without my consent and without any renewal notice, reminder, or confirmation. I am now being told I must pay a $741.70 early termination fee to cancel a service that I stated 3 years ago that I DID NOT WANT RENEWED! This fee is excessive, unreasonable, and appears designed to pressure customers into unwanted contracts.

I would not recommend this company purely on their customer service. Unfortunately, I have not been able to utilize the service I signed up for in November because of porting issues and transfer PIN issues from my current carrier. I have been billed twice already for service I do not even have yet. When I talked to customer relations they told me they will refund the most recent payment which was on 12/21/25 but will not refund the previous month's charge even though we did not have our phone numbers ported over to them. I was really looking forward to using Nextiva services but unfortunately that is not going to happen. If you do sign up with Nextiva be sure to understand that the customer relations team are awful and unwilling to help.

Absolute trash!!!! Good luck porting out your number once they have it. You can't talk to anyone on the port team, and if you call for customer service, it's at least a 30 minute wait. The App is awful, buggy and can't always hang up and will run in the background. If you are an on the go type, stay away. Cannot talk with Bluetooth, glitchy, and all around a terrible company.

Absolutely terrible set up system. Sales clearly does not communicate with the rest of the team. They are not transparent on how long it takes to set up the phones - 2-4 weeks if you have to port a number. Absolute disaster. I would give 0 stars if I could.

I had an account for many years - they dragged their feet porting my numbers until the next invoice was paid - then said it was prepaid and offered no refund. Crappy company - beware, they are shady at best.

I owned a business for 5 1/2 years and Nextiva provided my phone service (good service). However, I sold my business on 12/31/2024 and had the service transferred over to the new owner. I received a bill for $195.11 and I assumed this was for January, but I wanted to be sure. I called the Customer Service number and talked about 15 minutes with a CSR. I explained the situation and told the CSR I was just needing to know if the bill was for December or January. He stated he couldn't provide any information on the account since it was transferred to the new owner. I stated that I owned the account for over 5 years and up to December 31, 2024. I own information related to when I owned the business (December bill).

I spoke with Nextiva because I was misled by the company. On their customer service page it says that I would be able to use SMS within 10-30 days. It has been almost 3 months. I called their Billing Department and asked for a credit. They told me they were unable to provide this. The person who called herself Effy R. said that she was able to make this decision and was not accountable to anyone else. I asked many times to speak with a supervisor and was denied. She kept reiterating that she alone could make all the billing decisions. When I continuously asked to speak to a manager I was denied. She kept saying that I needed to call back to possibly speak to a manager and would not provide the name of her manager. She did go to her team supposedly and said she was able to offer a 10 dollar credit.

DO NOT RECOMMEND. They do not communicate when your contract renews. If your connectivity is terrible like ours, your only option is to pay a full year's contract or continue having your calls drop out on clients or not being able to answer at all. You have a 30 day window to cancel. Be sure to mark your calendar. There is no management either, apparently, the reps just say they have the authority... No accountability for their product's faults and little concern that your business is being affected.

I have been a Nextiva customer for many years and the system does work as advertised most of the time. In my opinion, don't expect much in the way of technical support or customer service support if you have any problems and have to contact Nextiva. Most of the people that answer your call for technical support have a very limited command of the English language as it is spoken in the US. Hit customer support or technical support with a question that isn't on their check-off sheet, and you get silence and then get put on hold while the person tries to find an answer and too many times can't find an answer.

Had very high hopes when initiating service with Nextiva. The interface was spectacular and we were assured all of our needs would be met. First call was a nightmare and no one understood what we were looking for, despite the salesperson's complete understanding. Numerous calls later and 3 months after signing, conveniently when our "free" period was at an end, we still could not use their system. We decided to cancel on Aug 29 and have since still been charged and the gall of asking for us to pay half a year of service when the system did not function properly is completely unacceptable and really bad business. If you are looking for a call center for multiple businesses, this absolutely would not be recommended by me.

I wish I could give a 0! Service never worked since day one but sure enough I've been charged every month. The 2nd month the charge went up $10 because apparently there was a promotion on unlimited messages when as we speak the message option has not even been activated yet (it's been almost 2 months that I signed up btw). Technical support never follow up with you even though the issues are pending and when I call the only thing that they say is "we don't know when the next update is going to be". I asked how many updates they had over the last year and the lady, who refused to give me her name, said she can't give me an answer and she was going to hung up on me because it was a rude question. Also be prepared to be on hold for 20-30 minutes if you dare to call.

REF # **. Wonderful Customer service! Machelle ** is an asset to the company. Friendly and efficient! I have been with them since 2012. Highly recommend them if you need a great fax service. I have used for 1099 contract positions where faxing was an essential requirement for the job. Customer support is exceptional. Today and any other time I’ve called. 5 stars!

Beware of Hidden Fees and Sales Tactics. I had a disappointing experience with Nextiva, particularly with a salesperson named Nathan. Be cautious when dealing with this company—especially if Nathan is involved. Initially, I was charged a $36 fee, but shortly after, I noticed my billing increased to $90 per month. There were no clear disclosures about these charges upfront, and the sudden increase felt deceptive. It’s important to thoroughly review any agreements and question unexpected fees. I recommend being vigilant and double-checking all terms before committing to services. If you’re considering doing business with Nextiva, you might want to explore other options or proceed with caution.

Absolute waste of money! Costing me thousands of dollars per day with missed calls! Customer service is terrible, and their internal phone system does not transfer calls to the proper department, so get ready to be on hold for a nice long while! You would think a phone company would have this figured out! As a small business owner missing calls and not having a call log is unacceptable! BTW one representative told me they don't use Nextiva in house! Shows what they think of their own system! See my photos below. Last call registered on my app was from July 22 and here is August 7th! Absolutely infuriating to think how much business was lost because of this!

I am delighted to share my exceptional experience with this platform, which has proven to be remarkably easy to use and navigate. The plethora of options available ensures a seamless operation, catering to diverse needs and preferences. What truly sets this platform apart, however, is the outstanding support team that works tirelessly to ensure your success. They are readily available to assist with setup, provide guidance, and address any queries you may have.

I have been attempting to onboard Nextiva since April 3rd, 2024. It is now August 5th and I have not been successfully onboarded. Over the course of 4 months, I have spoken with over 20 technicians and no one seems to have an accurate sense of the status of onboarding including porting and SMS registration which are extremely delayed. Once your LOA and SMS registration form is submitted, it falls into a blackhole where no one has any visibility and you are at the mercy of 'pending approval' anytime you check on the status. If you are considering switching to Nextiva, I would suggest exploring other service providers that have a smoother process and more visibility and transparency into the status of your applications.

When our office telecommunication infrastructure suffered an unexpected disruption, I was tasked with procuring a suitable replacement. Initially, the prospect of implementing an entirely novel phone system seemed formidable, evoking a sense of trepidation. However, upon discovering Nextiva, my apprehensions dissipated.

Nextiva is a great fax service at a very reasonable price. I have had them for many years and have never had a problem receiving or sending faxes. When I needed help with anything their customer care team has been extremely responsive. They are easy to talk to and very helpful. I would, and do, encourage others to subscribe to their services.

Nextiva One with the best features. It was as it was described. A friend introduced Nextiva to my small business last year November and that was how it started. I never regret taking the decision Nextiva One with the best features. It was as it was described. A friend introduced Nextiva to my small business last year November and that was how it started. I never regret taking the decision.

Have had one business for fifteen years.. Support service has gone downhill. The sales people are nice and informative but when goes to support to set every thing up, it goes downhill quickly. Wait for hours to get a support phone call through.. Then you get some support person that tells you the previous person did not setup the account correctly or fifteen other excuses. With this new business, I have been trying to setup since May 31 2024. Paul K **

I've been searching for a voice service for our business, but my experiences with Xfinity and ** Voice were frustrating. Despite my efforts, I couldn't set them up properly due to the lack of live technical support. As someone who isn't tech-savvy, I needed personalized guidance to configure the service and port our business phone number. Nextiva's live tech support was a game-changer! Their interface was user-friendly with the help of their supportive technician, who was patient and friendly. I wish I had contacted Nextiva earlier, avoiding the hassle with other companies. With their assistance, I successfully set up our voice system and am thoroughly satisfied.

Nextiva is a game-changer for businesses! I'm obsessed with how user-friendly the app is, and it's been a lifesaver for me while working remotely. The playback feature is amazing, and I appreciate the flexibility of not being tied to a handheld line. When I encountered some setup issues, the customer service team responded in under a minute and were incredibly helpful. I highly recommend Nextiva to anyone who's always on the go!

Hello Nextiva, Nextiva is one of the great manual dialer I have used since my beginning in the real estate company. Nextiva makes my work more easier and traceable to track records and I can also receive call on my phone and on my tablet with great ease. Thanks Nextiva.

I have been very pleased with Nextiva. From the initial call, to price negotiation, to setup all the way to calling in with questions and help, my experience has been outstanding. All of my calls are answered within minutes and the call ends with everything I needed to have done completed. I would recommend to any small business owner.

"I was blown away by the exceptional personalized care and support I received. The team's attentiveness and helpfulness were truly impressive, making me feel like I was their top priority. They patiently guided us through numerous options, taking the time to meticulously explain the pros and cons of each choice. Their expertise and flexibility were remarkable, as they worked tirelessly to turn even our most unconventional ideas into reality. Their dedication to finding the perfect solution was evident in every interaction, making the entire experience truly exceptional. I was consistently impressed by their ability to listen, understand our needs, and deliver tailored solutions that exceeded our expectations. The team's passion for their work shines through in everything they do, making them a true asset to their profession."

I've been using Nextiva's fax service for many years and have been consistently impressed with their reliability and affordability. Their customer care team has always been quick to assist me with any issues or questions I've had, providing top-notch support. I wholeheartedly recommend Nextiva to anyone looking for a hassle-free faxing solution – their service and support are exceptional!

Nextiva is a cloud-based communication company that provides tools for businesses to improve their communications, enhance teamwork, and connect better with their customers. The platform offers a cloud phone system, allowing calls over the internet, which can be cheaper and more adaptable than traditional landlines.

Horrible to deal with. Our rep said we could cancel any time. Went to cancel because it does not work and I got tired of dealing with it. Was told I would have to pay a term fee. No I am not. My rep told me no fees. And would not let me speak to a manager. I hate this system. It is very difficult to use for someone who is not online everyday. So, unless have lots of time to spend with it. DON'T DO IT.

Nextiva, Nextiva, the very best manual dialer I have used with two different companies I have worked with. Thank you Nextiva for continuous improvement on the features. I will say we all love you from Operand Investment LLC USA...

Best VOIP we have. We never had any problems using it and it's very easy to use. No need to install a lot of tools unlike the other VOIPs. Our colleague recommended this VOIP, before we use it we researched about it first and never had a doubt.

I absolutely love this service. Nextiva has allowed my business to scale and improve follow through the ability to text. I will suggest everyone try Nextiva because it has the best features for manual dialer.

Use of Nextiva helped us in many ways. This product is a purely value for money product and it can used anywhere anytime . A very, very, very love product of mine. It helps in the term of chat, calls, settings meeting, etc.

Nextiva has been a great service for my company! We've been using them for years now for our main business communication and the services have been exceptional. We almost never have any downtime of their services and when we have had minor issues, they have been rectified in minutes. I greatly appreciate their support who has helped me in multiple different ways and solve very puzzling issues. There is a ton of customization available for admins to configure their environment exactly the way you need it.

Nextiva is an amazing platform because it is not only easy to use and effective at helping us with customer outreach but it does this at a very affordable price point. It has no real weak points and the AI software is exceptional.

Nextiva has been a breath of fresh air for us. We've loved working with their team on setup, and the product has everything we need in a round-robin call center. Pricing has been super transparent and fair, no hidden surprises.

Nextiva was an excellent alternative to Dialpad. Needed to make a change fast since our calls were getting marked as spam. Dialpad support couldn't help with that or another key issue, so we switched to Nextiva and got set up ASAP. Great customer service!!

Man I wish I could give this company negative stars. When we first started we thought it was great but in the last two years we've had so many phone issues as it's incredibly sensitive to your wifi and your phone service will suddenly be out and if you're not checking the phone screen frequently you'll have no idea. With managing a small team that's more challenging than you'd think. If you're a small business owner it makes things incredibly frustrating as you are missing calls without knowing it. Now for their customer service, woof. I've spent countless hours on the phone with them trying to solve issues, and then when we opened up a second location trying to get a second line installed was mission impossible.

This is in regards to SMS texting through the Nextiva app. On March 21st we could no longer use the SMS services that were part of our user agreement. We had to register and wait for authorization. We were told to wait 5-20 days. It has been 6 weks and have not heard anything. Our customers can no longer communicate via SMS which hurts our business. They offered to waive the 29? month fee which is an insult considering how much business we lose without this feature. I would serioulsy reconsider choosing Nextiva or be clear on being able to get this feature.

The past three years, I've relied on the Nextiva Phone System for seamless communication in my business operations. From the initial interaction with my salesperson, Bill, to the smooth implementation process, my experience has been nothing short of exceptional. One of the standout features of Nextiva is its excellent customer support. Whenever I've had questions or needed assistance, reaching out to their support team has been a breeze. Not only are they knowledgeable, but they also make the process of troubleshooting or getting clarification incredibly easy.

I was using Google Voice to make outbound calls by clients but didn’t have a local business number. With Nextiva I was able to get a local number and a fax and toll free number. So far it’s been super easy to use, user interface is simple. Will continue using their voip service.

I tried a different phone company that sucked dozens of hours from me until I finally gave up and tried Nextiva. I called Nextiva and told the salesperson I needed a day to consider my options and requested a follow up call the next day. There was no pressure and all my questions were answered. The price was similar to the extremely incompetent phone company that I left so it was a no brainer for me. The onboarding process was smooth and the tech support got all my issues resolved in one call. Call clarity is excellent. All the services that I used worked as expected.

Nextiva rocks! As a satisfied customer of Nextiva for almost two years now, I can confidently say that choosing this platform was one of the best decisions our company has made. From its seamless functionality to its affordable pricing, Nextiva has exceeded our expectations in every aspect. One of the standout features of Nextiva is its ease of use. From the moment we implemented it into our communication infrastructure, it has streamlined our operations significantly. Whether it's making calls, sending messages, or hosting video conferences, Nextiva offers intuitive tools that anyone in our team can easily navigate. This user-friendly interface has not only saved us time but has also contributed to increased productivity across the board.

Nextiva has been of great benefit for my company. We use the VOIP system daily to get in contact with customers via phone, text message, and voicemail. My favorite feature about the Nextiva program we use is the ability to be active 24/7 from multiple devices, including desktop computers, laptops, and mobile phones. This gives us the ability to be in contact with customers from outside the office. The text feature is great as well. Being able to receive quick pictures over text instead of having to have them emailed is quick and easy. Would definitely recommend Nextiva's services to anyone in need.

I work in a small family owned business that is growing their clientele list and technicians. We needed a system that could separate the personal life from the business and Nextiva had all the right answers. The sales representative was knowledge in the product and understood exactly what we required going forward with the company. The transition to their system was almost seamless - we ported numbers over and one of them was a cell phone number and the only number attached to the cell phone so that became a kink - and since we have started to use the system on a daily basis, we have had no issues.

Nextiva made switching phone companies easy. The service, price, and support have exceeded my expectations and have been phenomenal. Our phone set up is user friendly for future adjustments and if not I know I can count on the chat support to take care of it in no time. I no longer stress out about adjusting our phones or making any changes to our call flow.

Great all around so far. Had a routing issue this week and service knocked it out in 10 minutes. Still a happy customer and and happy to recommend them to anyone who’s searching. They are able to assist my team in Spanish as well which is a big bonus.

"At our organization, we utilize Nextiva Business Phone Service as our primary communication solution for both internal and external communications. The product addresses several key business problems and serves a wide scope of use cases within our organization. Firstly, Nextiva's Business Phone Service streamlines our communication processes by providing a centralized platform for voice calls, video calls, conferencing, and messaging. This consolidation eliminates the need for multiple communication tools, reducing complexity and improving efficiency.

Nextiva is a solid phone provider for the needs of our company. Majority of people within the company have a phone number but we mainly (Customer Service) use this for call center purposes. We have multiple brands so the call center features have been working as well. I have used many phone services in the past and they all have issues now and then but I would definitely say Nextiva works well for what we need it for.

Nextiva is a fantastic company. I have been a happy customer for over 10 years. Their service offerings are continually improving and customer service is available for any install issues or problems. Highly recommend.

I have been a Nextiva customer for several years and can't recommend the service highly enough. As an entrepreneur who is always on the go, I rely on the mobile app to keep in touch with clients while I'm traveling. The service is reliable, the price point is great, and the customer service is what keeps me loyal to the company. The minimal issues I have had have been resolved quickly by friendly and knowledgeable support staff. That is key for me because I don't have hours to spend on hold waiting for assistance. Nextiva offers service you can rely on.

Nextiva is a great service. However, just like other services there are some minor issues regarding the wait times and dropped calls. Luckily, they are one phone call away from solving the issues at hand. After the call, you will always receive an email.

I recently had the misfortune of experiencing Nextiva's service, which, while offering a decent phone system, bundles it with absolutely dreadful CRT software. The software is not just unusable but also comes without the support one would expect from a service provider of this stature. What's truly outrageous is their cancellation fee policy. Despite their failure to provide a fully functional service, they lock you in with ultra small no print a hefty cancellation fee that feels both unfair and unwarranted. I never saw it, It is not in my contract and they could not show it to me. Be warned - the lack of support and the financial trap set by their cancellation policy make it a service to avoid. Think twice before committing to Nextiva, especially if you're expecting a comprehensive solution that works straight out of the box.

Nextiva is amazing from the beginning. Customer service was great all the way around. Having someone help get everything set up so that it worked from day 1. The system is very user friendly. It makes doing business very easy. Highly recommend to anyone who is looking to simplify their business.

I have been dealing with Nextiva for a couple of years now, but only as a secondary tech or third party consultant working alongside another company. I finally was favored the opportunity to reach out directly and setup an entire job on my own. From start to finish, beginning with the salesman to the setup, all has gone smooth and the transition from company A to Nextiva has moved along without hiccups. If your business is looking for a next generation phone provider, look no further than Nextiva. If I have had questions, they have been quick to provide answers with solid solutions. Nothing but high praise from me so far.

Nextiva is great. Their customer service is top-notch. I have a lot of questions (which is of no fault of their own), and all I have to do is log-in to the platform and open live chat with an agent. Sometimes there is a queue, but I've never waited longer than 5-10 minutes to speak to someone. On some days, there is no wait at all. And they're quick to solve my issue. I've never left live chat with my issue unresolved. Thank you Nextiva! We will definitely be lifelong clients.

We have used Nextiva for the past 4 years and have been completely satisfied with every aspect of their service. Their phone service has never failed and has been reliable regarding every feature that we use. With the use of number prompts, it has streamlined phone calls to our various departments and employees and eliminated anyone answering the phone directly. The price can't be beat for the service that we have. We have received excellent customer service for any question that we have had and they follow through until the issue is resolved. Switching to Nextiva has proven to be an excellent decision for our company.

I have been a Nextiva customer for over 10 years. The migration from my old carrier was seamless and I am so pleased that I changed. Nextiva continues to innovate and offer new solutions to me. Customer service is excellent and the call quality is exceptional.

We use Nextiva for our 100+ agents, 3 offices, 2 businesses. It's very easy to route our calls, set up new phone lines and add users. Nextiva has great support whenever we might need it. The auto-attendant helps our clients get to the correct agent by agent name or property address. We appreciate having a phone system to suit all our needs.

We have been customers for about 7 years. Excellent service and support from the Nextiva team. Almost 100% uptime. Easy to administer and use. Would highly recommend their service to any small business.

So, at our workplace, we're all about that Nextiva Business Phone Service life for our call center needs, and let me tell you, it's been a game-changer. With the Unity Client platform in tow, Nextiva gives me, as a supervisor, this awesome handholding grip over my agents while they're on the grind. Seriously, the tech capabilities and call quality? Spot on. Nextiva really delivers, and I'm totally satisfied with how it's all working out. Only thing? If I had to nitpick, I'd say it'd be super cool if they could add more report options. The ones they've got cover most of our needs, but hey, more options are always welcome! Bottom line? If you're looking for a kickass solution for your call center, Nextiva is where it's at. It's made our workflow smoother, our comms tighter, and honestly, I can't imagine running things without it now. Cheers to Nextiva!

The organization I work for recently transitioned our phone services to Nextiva. The website has been it easy to access remote calling features as well as customize settings based on user needs. Our phones throughout the organization and our call center have had no outages after months of being on the Nextiva network.

I provide manage services to small medical offices and I have to say after working with other VoIP providers Nextiva is in fact the best of breed. Why? Because they are very cost effective. I recommended them over another phone provider and saved the customer 75% of the cost due to how flexible Nextiva is and cost effective their solution is. In addition, working with their customer support during onboard is priceless!

Nextiva has been a very valuable solution for our company. Nextiva provides help articles, videos, and a customer support team that has assisted us whenever there is an issue. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser.

I work for a Mental Health Clinic and our company switched over to Nextivia business phones and I must say it's one of the best decisions they ever made. The different functions for the business phone is top notch. My favorite part is the caller ID because they have an app that you can put on your computer and if you miss a call while away from your phone all the information pops up on your computer and you can return the phone call on your computer instead of phone. I love the Nextiva business phone and definitely recommend it.

I chose Nextiva for our company's communication service/platform, and couldn't be more happy with my decision. The service is stable and we have yet to have any problem at all. We can make simple changes ourselves, but if we need more intricate changes, we simply ask for help from customer service. Even adding or removing seats is easy and straightforward. It is nice to have technology that doesn't require an advance degree to manage.

I recently had the opportunity to work with Nextiva, and I must say I was thoroughly impressed with the level of service and professionalism they provided. From the initial consultation to the final delivery of our managed phone system, every step of the process was handled with care and efficiency. The team at Nextiva was incredibly knowledgeable and responsive to all my inquiries and concerns. They took the time to understand Our business needs and tailor a phone system that would best suit our organization. Their attention to detail and commitment to customer satisfaction was evident in every interaction I had with them.

Resolved. Thank you.

Nextiva is awful. I have never written a bad review for a company, but my experience with Nextiva has made me want to find every review site imaginable and leave a bad review. It started with the sales person lying to me, then awful experience with their mobile and web apps, to now not being able to port my number away. They are AWFUL. Their good reviews are fake. Just look on Reddit to see what people have to say.

Our company has had a Nextiva phone system installed for 1 year. The entire experience has been one the worst I have ever had with numerous system issues, hardware issues, and poor customer support. I would rate them a "0" if possible. We have documented all of the issues and the document is approaching 5 pages long. We will be switching companies soon. I would think most of the positive reviews are fake. The problems we are experiencing are across their entire platform and cannot be attributed to bad luck on a tech issue. Before considering them, read all of the negative reviews and you will see a pattern here as they are bad across the entire platform.

I have experienced just about every 1 star review on here. From weeks to get set up to poor customer service to constant troubling issues getting calls, the phones working correctly, the app is horrible, issues with VM, Greetings transferring calls on and on so many and so troubling. I lost some clients over the phone issues and had no choice but to switch. Not one issue from start to present with Ring Central 4 months!!! And the icing on the cake. I get to keep paying Nextiva for the 2 year contract I didn't know I signed for 4 months now and I have 12 or so payments left to go. They get for being a horrible company, after I switched to Ring Central. So beware of this company.

I read all the reviews, thought Nextiva was the one for my business phone service. Took weeks 4-6 to get up amd running. Then constant reliability issues. So bad I had no choice but to switch to Ring Central. Not a problem since the move from day one. Heavenly bliss with Ring Central. But always a BUT. STILL PAYING FOR NEXTIVA'S 24 month contract you sign. So BEWARE bad service and making sure you Pay even when they can't deliver!!

Great VoIP service almost all of my customers use Nextiva, I have worked with several other VoIP services and for the price point for Nextiva you can't go wrong. From setup to use on a daily basis, I have heard nothing but great things from my customers. We personally use Nextiva as our Go-To VoIP service.

It's a clown show. I have wasted so much time trying to setup this VOIP. It never got set up properly. The line wouldn't take incoming calls. I set up a long phone tree with a representative and tried to record voicemails so that we could get incoming calls. The application is a hot mess. Way too many clicks to get to one phone call. Signed up for the free trial and they required around 8 questions just to cancel the darned thing. Sat on hold. I tried tech support twice and talking to the sales rep, and the phone calls went bad twice due to "blackouts." Lol. I want to know if they pay reviewers for the good reputation they have.

We'd spent 5 to 6 months with customers unable to call into our business and between our IT back end, local telephone company (we had a hybrid VOIP system that still used copper twisted line out of the building) and our local company we bought the (later found out it was Nextiva) phone system through ran circles in this setup and could not fix it. I found a replacement (through the same place we'd got nextiva through) and once the numbers were ported away from nextiva I called to cancel. They inform me the contracts automatically renew and were not able to be cancelled. We're 3 weeks into this fight and I fear it's going to just keep getting uglier. Bottom line, shady at best, reminds me of a supercharged satellite radio company that everyone knows is next to impossible to leave. Right now they're at $2900 plus for cancellation that I guess our lawyer is going to have to deal with. Unreal.

From the initial phone call through final installation, these guys did what that said they would and more! They were able to get me up and running in just a few days from our first call. The phones are stylish and have great functionality - so happy!

We are transitioning a 45+ year old company over to a younger generation. We have gone cloud base with most everything at this point, except our phones. When we initially looked into a new phone system we were looking for something that would allow our calls (regardless of what area code was called) to ring at both locations. Nextiva could do that and so much more. We are now able to work more efficiently between our two locations. Our customers have a smoother experience as well reaching the right people with no extra steps on their end. So far, we are impressed!

I have used Nextiva in the past and did not have a good experience. I heard about their integration with Five9 and the new platform called NextOS so I decided to give it a try again. I am impressed on how much better the service is now. Pros: Better features, free tool, free minutes and less expensive. Cons: The mobile and desktop app do not have feature where the end user can select an outgoing caller ID. You cannot see which team a caller called at after missing or ending a call.

I was with another company that was smaller and less organized. There was an issue over the Summer where our former VOIP provider was down for a week. We needed to get a more reliable service. Nextiva seemed to try harder to get our business. I can only speak of the experience with our last VOIP provider. The Nextiva implementation was much easier. They had someone on the phone and sharing screens with me to get everything set up. Porting took less than one week from signing up. We are not disappointed. We are in the process of having our applicant tracking system work with the Nextiva VOIP, it is not set up yet but Nextiva seems very willing to do what it takes to make it work. The calls are clearer and it seems to have less of a delay than we had previously.

The service is great, but they need to work on their customer service. The technical team can give you tough time while installing a new device or setting up a new line. The pricing is high compared to other companies.

Our company has been using Nextiva for their fax service for years and are quite pleased. Whenever there is an issue, their customer service team is always easy to get a hold of and get the issue fixed. We will continue to use Nextiva and can't see us using any other fax service.

Fantastic customer service and technical support are available at all times. Their user-friendly portal makes it easy for managers to navigate and make changes at any time. Nextiva gives you the option to work anywhere you are located. You can answer calls from your cell, desk phone, tablet, or laptop. They are giving you the freedom to do business anywhere. Their sound quality is excellent. Overall, we are happy with the service.

Jordan provided great customer service! They have competitive prices with other companies, but the customer service was the primary reason I chose Nextiva. The other companies were clearly just reading a script to me and some of them couldn't even remember my name when they were talking to me on the phone. If I'm going to invest this kind of money into business phone lines, I want to know I'm going to be taken care of if I have questions or issues. Nextiva seemed to offer the most bang for our buck!

So far experience with Nextiva has been positive. Their phone support has been great and so far pretty easy to set up but just takes time. Downside was that I didn't realize that paging would require an additional license, parking calls needed more licenses. So I was a bit short on the number of licenses I had planned to get.

Big Thumbs up to Nextiva. I spend a huge amount of time on the phone dealing with people all over the country. The phone service needs to be reliable, and the quality of the call clear. Nextiva definitely meets those needs. I was using AT&T and other providers, but was overpaying and occasionally had technical issues. Those problems made me look around until I found and tried Nextiva as a VOIP service provider. Being a non technical guy, I relied on their customer service for help getting set up. They did a great job. They recently helped me with upgrading the service - they were very patient and we got everything in place. The fact that I can get text messages on my computer is also a big help. I do recommend that if people or businesses are looking for a solid company to work with, and will help them out (without waiting forever on the phone for customer service), that they try Nextiva.

I've been using this service for 2 years. It's easy to use and the help center is very responsive if you have trouble. If I had 1 complaint it would be that the website is a bit laggy and I do experience voice lag from time to time. But overall great service!

I received stellar customer service when my call flows were affected due to the addition of new employees. The staff member explained the flows to me, guided me through setting new ones up, and then stayed on the phone with me while we tested the entire process to ensure accuracy. I highly recommend the service for the customer experience alone. **Please note that this is my personal experience with the company as an employee**

From my first contact, the account manager was very good to work with. She was able to get me a good deal for my bundle. In addition, the implementation person help me setup the desktop app very quickly. In my first initial tests, the call quality seems good.

Nextiva phone systems work great. We have had ours for a few years now and no problems, the phones themselves update firmware on occasion during off hours. The initial setup took some time as expected, but their excellent customer service agents are very knowledgeable and take the time to guide you through any questions or concerns you may have. Haven't needed to call much since the initial setup because everything runs smoothly.

I reached out and was IMMEDIATELY responded to. As I was in the middle of a few things I asked that they email me instead. They did with no hesitation, answered a few questions and within the hour had a plan set up, contract to review and all of my questions answered. I signed up the next day and was immediately up and running. When I had questions, I went to the chatbox and they walked me through every step of the way. After spending months trying to get issues resolved with my last carrier, this was just exactly what the doctor ordered.

We have had some outages with the previous phone system that we had. We had to find a new phone company and Nextiva was what we were looking for. They had an amazing package that our firm needed in order operate. The system is amazing and easy to use. I highly recommend.

I needed company phone numbers. Local and toll free. Got both up and running same day. Love it. I would highly recommend them to any business. It's affordable, customer service was friendly and it's something you need.

The system is very easy to use and the customer service is extremely helpful. We have not had any issues and they provide guidance as necessary. They also prefer to show you how to use the system effectively versus simply doing it for you. This makes users more knowledgeable and less likely to run into problems.

We've been using Nextiva service for no more than 2 months now and are very satisfied with it. Easy setup process, friendly and professional customer service representatives available 24/7. Great company overall.

I contacted three companies before choosing a VOIP phone provider and Nextiva had the best price for the features our company needed. My experience so far has been very reliable. They've had solutions for any issues that have surfaced. Their customer service team is easy to reach and is very helpful.

Truly a great experience. Salesperson was extremely informative and worked to get a price range that worked for me. Customer service on follow up was also great and was able to speak to somebody stateside.

We have been a Nextiva customer now for a few years. We are a small medical practice with about 10 lines. We also have a HIPAA compliant internet fax service as well. This feature was added to our account at no add'l cost when it became available thru Nextiva. This cut down our expenses as before we had to have POTS line for our fax service in addition to our previous VOIP service for phones. Outages have been extremely rare and the Polycom phones we were supplied have been very reliable. Onboarding was very simple. Phones were programmed before being shipped and then I had to simply install the correct phone at the correct work station. Support services are very good. Live chat, email, or phone calls. All with very quick resolutions. Dashboard/portal is also very user friendly. Nextiva app on my cell phone as well as desktop is very user friendly as well. I highly recommend Nextiva for VOIP services.

Migrated to Nextiva over 3 years ago. Was a great experience. Onboarding assisted with every step and answered every question and helped setup everything to our needs. When we needed additional changes after hiring more employees it was simple to add on and get everything configured quickly.

Great VOIP services. I currently have eFax but will get phone service as well in the near future. The platform is easy to use and there is an app which you can use to monitor calls. Very easy to use.

They helped me a lot by setting up my business even though it wasn't theirs and showed me the IP website for the phone. I got an HTEK that the company discontinued. And after that even though it wasn't his department it explained as best he could about the media package I got. I appreciated it.

As a small business constantly seeking efficient communication solutions, Nextiva has been an absolute game-changer. From the get-go, their internet phone service has seamlessly integrated into our operations, revolutionizing how we connect with clients and collaborate internally. The standout feature of Nextiva is its reliability. Crystal-clear calls and consistent connectivity have become the norm since we made the switch. The intuitive interface made setup a breeze, and the comprehensive suite of features has truly elevated our communication game.

I called tech support as I was having issues with my desk phone adapter. They were able to remote into my computer and fix the issue. After about a month the adapter would no longer work and I purchased a new one. I called tech support again and they had me up and running with a working phone. The staff is very knowledgeable and even though they ran into a couple of issues with the setup they were able to resolve them all. I highly recommend Nextiva for communication services.

Just started using Nextiva and it is great so far! Sales process was easy and transparent. The porting process was simple and straightforward. Product training was offered, explanations were clear and understandable from English-speaking reps.

I am very happy to move my business over to Nextiva. I had another company for a couple of years in which I was tied down in a contract. Nextiva made it very easy and is upfront with their terms and conditions. They even offer no contract plans. Their interface is easy to work with. I highly recommend!

We've been met with a solid performance and support throughout rollouts at multiple locations. Everything is working well and any issues we run into are being resolved in timely manner. Interface is user-friendly and most things can be configured on the go.

It's easy to use and very flexible. You can choose the number, refresh the list, and select from more options. There are many ways calls can be handled and redirected, which is great. Additionally, I can send and receive text messages, which are very important in today's business environment because many people don't have time for live calls.

Overall had a great experience switching to Nextiva from Spectrum voip with all the same features at 50% the savings without the long contract. Only cons is that salespeople will try to sell or bundle extra unneeded perks but you can easily opt out.

I was very impressed with the systems offered by Nextiva. As someone who requires call recording this is a perfect system to use. I really like the different options offered to the customer. I especially like how easy it is to use from my cell phone.

Nextiva is always there to help no matter how small or large the problem may be. No question is ever unanswered. No problem is ever unsolved. They always seem to pull together and get what the issue at hand taken care of.

We knew we needed to find a new service provider for our VOIP phones when we looked at the monthly cost next to the lack of features after getting pushed into a 2year auto-renewal on our contract. Nextiva was a quarter in a jar full of pennies when I began exploring the different options. Excellent Customer Service, The Sales Rep that I spoke to was with me through the entire process and continues to reach out after it was all said and done. The price was 40% less than what we had been paying plus we got additional features and device upgrades at no additional charge.

Our MSP has been providing Nextiva to over 15 of our clients. With it our satisfaction rating for service has been nearly perfect. Their service is top of their game, never had a bad call in. Their Nextiva one app keeps getting better, easy to use, easy to deploy and teach. Creating groups and call centers is a little intuitive at fist, again loops back to their support on their white glove approach if you're stuck or need additional help.

Solid system. The SIPP deskphone setup is bulletproof. The windows app is solid as long they don't have a website outage which is rare but frustrating. The smartphone app has never been very good from day one and seems to be getting worse.

Friendly knowledgeable staff. Great prices. Wait times for tech support very short. The service is easy to use and customizable to fit any needs you may have, now or in the future. Would highly recommend this service.

The process of moving off our previous phone provider to Nextiva was relatively painless. They have very detailed steps to onboard new customers, even if it seems tedious at times you just go with their flow. The pricing was about 50% of our previous carrier, and we got a great deal on some decent phones. I will be providing the on-site support for the system so I need to know every detail possible about operation, configuration, and limits. Moving from a 20+ year old on-premises PBX system to Nextiva brings about many new features, but also a very few that might disappear. Overall, the pros far outweigh the cons.

We spoke to a rep after looking at quite a few other services. We chose Nextiva because they offered more features with a similar pricing versus other services. The kicker was the rep we spoke with. Very helpful, knowledgeable, and not pushy. We couldn’t be happier.

As a user of Nextiva's phone app, I have been consistently impressed with the service and its features. The account representative I worked with was exceptional – knowledgeable, attentive, and incredibly helpful in tailoring the service to meet my specific needs. This level of personalized support is a standout aspect of Nextiva's customer care. The pricing for the app is another highlight. It offers great value for money, striking a fine balance between cost-effectiveness and the range of features it provides. This aspect is particularly appreciated, as it aligns well with my expectations for affordability without compromising on quality or functionality.

We have been implementing Nextiva on all our locations, It works seamlessly. Easy to use. Easy to set up. Customer experience is great. Sales and support team are of great help. Only thing they have to improve is reporting.

It was quite the learning curve, but is now great. Nextiva is always helpful and courteous when I contact them. I have a Nextiva 885 & a Nextiva 835. Being able to take calls or make calls on my cell phone without giving out my cell phone number is priceless.

Nextiva has been a great resource for my team to chat with our customers. We struggled using Google Voice because they wouldn't let us send the same repeated messages to customers. Nextiva gave us the flexibility to do all that we need and ensure our business lives are separate from personal. The interface is easy to use and has been quick to catch on. My only con is that the text message page doesn't refresh in real time. Other that that, we are happy.

We've been using Zoom phone for at least a year. For months now we are unable to text T-mobile phone numbers. We looked into Nextiva, DialPad, and RingCentral as replacements. Nextiva was the cheapest option, but it also has the best service, usability, and moreover, technical support system. If we ever do have issues (which is not often), the support team responds right away and seem to be very knowledgeable. Makes us feel like we're not wasting a penny. As a nonprofit, we appreciate that.

Nextiva was a no brainer for our fast growing company. They check all of the boxes and offer fair pricing and outstanding customer service. Easy setup and implementation. From start to finish the process was painless.

It took me a little to get it setup and then to implement but once I did it helped separate home and work. Just wish I could have picked better number to match my business. Now I only get calls after hours for emergency reasons.

It has indeed been an experience using Nextiva service. At first, it felt all hyped however the real experience is definitely worth it all. We are in love with the connectivity Nextiva has to offer, our business is definitely seeing an increase in graph.

This was a really good experience. I am happy with our decision to receive services from Nextiva. They were super helpful and professional. I would definitely recommend them to any of my friends or family.

I presented my boss with information I gathered about Nextiva and He was very happy to save money each money if we switched. After we switched he was more impressed with the clarity of the connection! Nextiva stayed with in communication with me through the whole process and made sure I didn't have any questions or concerns.

They are very helpful when we have something wrong. The phone service helps us have the patients answered efficiently. We like using this program more rather than using the actual phones. The only issue is notifications being a little glitchy.