Nextiva Reviews

After we switch to Nextiva we save so much time, with with busy office environment. Nextiva has helped me multitask to the level I want. This app is 100 percent worth it. I really enjoy the messaging. Is very convenient. It's also very easy to use. It fits all my needs.

The Nextiva app allowed me to not only save desk space by removing the office phone from my desk but it also allows me the opportunity to stay connected to customers with a digital platform very much in sync with our business goals.

Nextiva is a highly-capable web browser app that is easy to use and can actually be fun at times finding new forms of contact information you can add that adds to the uniqueness of each client we speak to. Was having tech issues, and was able to fix them in a short amount of time working with IT to get me back up and running. Great customer service and troubleshooting, with quick answers and effective solutions.

This is a great system to use. It works well for our businesses' success. We can use on the app and in our office. On the rare occasion that we need help, the team is ready to assist us on a timely manner. Couldn't be Happier with Nextiva.

When we moved away from landlines in 2020, I thoroughly researched all of our options. We decided to go forward with Nextiva and it was the best decision for our small company. Our phone system was tailored to meet our needs. It is reliable, efficient, adaptable and a much better user experience compared to our old system. Best of all we are saving money! I would highly recommend.

We've used two other solutions at our company and I can say that this is the best of all. From a customer service, setup, price, and features -- this is the best. The customer service team actually cares. They're not like the typical big tech company that just forces you to buy more things and more products. There's an honest and caring interest to support us. The implementation was smooth. We were thinking it was going to take over 6 months to transfer all of our employees, phone numbers, and information over. But their support team handled everything for us and it was a breeze. This is the type of experience I wish more companies had these days.

Switching to Nextiva was the best phone decision we made. We've worked with 3 previous VoIP providers, while their services generally performed well, they all lacked customer service and support. Our experience with Nextiva has been completely different -- they consistently excel in providing customer service and support. Regardless of the department, everyone is professional and helpful. We frequently recommend Nextiva to others and have only heard back great feedback from them as well.

It is an excellent application for companies, helps a lot and it's user-friendly, you can make calls, helps us to connect with our customers and drivers when I'm in a different country or state, and also you can transfer them to your coworkers much easier, you can use the blind option or you can call them before you transfer it, and you don't have to download the application because you can use it on the website on your laptop, computer or you can download the app on your cellphone and use it at home or any place, also you can save your frequent phone numbers as favorite and organize your calls in which you received and the ones you make, also you can create a meeting with your coworkers

Nextiva has never been a problem since I started working as a front desk. Their support team is always there and ready to support you with whatever your concern is. I never doubted their service and all I can say is I have great experience with their service and I will surely recommend them!

Nextiva One web app and iPhone app are amazing products, it has help me reach out to my clients and have an easy way to communicate with them through my computer or iphone. With this product I have been able to make so many sales I cannot be grateful enough.

Nextiva is an outstanding communications platform that has truly transformed the way our business operates. Its seamless integration of voice, video, and messaging services has enhanced our team's collaboration and productivity significantly. The intuitive user interface and robust features make it effortless to manage calls and messages, ensuring we never miss a beat. Additionally, Nextiva's exceptional customer support team has been consistently responsive and helpful, making the entire experience even more enjoyable. We wholeheartedly recommend Nextiva to any organization seeking a reliable and feature-rich communications solution.

I have been using Nextiva and Nextiva App everyday to make calls to our clients and it is very efficient, quick and never gave me any trouble. The App is super easy to manage and learn to use. I am very happy with Nextiva honestly.

NextivaOne has provided me with reliable service overall through their web app and I wouldn’t be able to maintain communication for my career without them. All the features of a physical phone without the hassle and I’m able to organize my communication activity to ensure no call goes overlooked.

I use Nextiva to be able to communicate with my clients abroad and it works wonderfully for me. I can create groups with my coworkers and have a fluent conversation with them. In addition, the support service that nextiva offers is efficient and effective. It is an excellent work tool.

I work remotely for a company in Pennsylvania. When our company switched all phone lines to Nextiva's platform, I could suddenly make calls that would show up on caller IDs with our company's name. I could answer and transfer calls as if I were in the main office. NextivaOne's features for chat, text, and calls are powerful tools that make me a better employee in my remote work arrangement.

My organization turned to Nextiva a few years ago during the pandemic and we haven't looked back since! We are a business that takes a lot of calls and we don't often have access to our office phone due to our hybrid work model, so the fact that we can use Nextiva from our work computers is excellent. You can even use chat rooms and groups to stay connected with your coworkers through the app. This app is worth it 100%.

I purchased a 36 month contract. The setup and support was wonderful and I can get free technical support all the time. Very Happy with the service. We have are phones all over the country for our WFH employees.

Nextiva has been a huge asset for us since COVID made our firm work fully remote. It was easy to download the Nextiva app for our desktop as well as for our personal phones if needed. We are able to easy communicate internally as well as with our clients. Transferring calls is so easy, we appreciate that it is not a complicated process.

We have Nextiva for a few months and everything is great! No problems with set-up. We are saving a lot of money from switching over. I really like the availability to access voice messages from my mobile phone.

Nextiva is an exceptional VoIP company that offers a comprehensive and reliable solution for my business communication needs. Since switching to Nextiva, we have experienced impressive call quality and exceptional audio clarity. Their user interface is intuitive and easy to use, which allowed us to implement the service seamlessly. In addition, their customer service team is highly responsive and always ready to help. We are really impressed with Nextiva and highly recommend it to any company looking for a first-class VoIP solution.

I had some issues with Nextiva analytics. They knew how to fix it easily, very fluent and very knowledgeable until it got done. Very complete application, is an essential app for us to connect our members with internal departments.

Excellent service. We've used two other solutions at our company and I can say that this is the best of all. Customer service and price overall is good. Nextiva is top-notch when it comes to any issues that I have. It is thorough, it is responsive, and it’s professional.

I've only had to reach out a handful of times. Their customer service team is very knowledgeable and are quick to resolve any of my issues. I love using Nextiva for my small business and would definitely recommend them.

In an increasingly digital world, communication solutions are not just utilities but lifelines that empower our businesses. As Director of Growth & Acquisition at Magellan Financial, I rely heavily on our communication systems to function seamlessly, enabling us to connect with our nationwide network of independent financial advisors. It's not an exaggeration to say that Nextiva has exceeded our expectations in every way, earning a well-deserved 5-star rating.

When our small business needed a new phone provider, I was tasked with researching options and recommending a new company. I looked at several VOIP providers and Nextiva seemed to be the most flexible and user-friendly. I contacted their sales rep and laid out our situation for him and he was able to customize a plan for us that cost one-tenth of what we had been paying with our previous provider. We even got to port our toll-free number. The onboarding process was simple and easy, and every interaction I've had with Nextiva support staff has been stellar. I'm really happy with the service we've received from Nextiva, and our CFO is even happier about the savings. I highly recommend their service.

We love the NextivaONE application and phone systems for our small business. We are constantly working from different locations (our home office, our brick-and-mortar firm, and on the road). Regardless of where we are, we can answer calls, text messages, and send fax correspondence to our clients. The systems are easy to use and navigate and customer support is always top notch!

My Nextiva service is like having an assistant with their VM email, the follow-me feature, and quick dial app on my desktop. I never miss a call unless I'm on another business call, and that's great service!

Nextiva VOIP has exceeded my expectations on every front. With its unmatched call quality, feature-rich platform, user-friendly interface, reliability, competitive pricing, and top-notch customer support, Nextiva is undoubtedly the go-to choice for any business looking to enhance its communication capabilities. I wholeheartedly recommend Nextiva VOIP to anyone seeking a superior VoIP service that will take their business communication to new heights.

Nextiva has allowed us to upgrade our reputation as an expert in our industry. We now have a custom auto attendant that greets customers calling in, allows them to choose a department or enter an extension, and advises that calls may be recorded. We now have the ability to know exactly why a customer is calling, based on the option they choose from the auto attendant. We can route calls to the right person, in the right department, before the phone ever rings on our end. Plus, we are able to record calls, which is helpful in so many ways. Assuring every caller receives superior customer service is our mission, and with Nextiva, we can now confidently say that we do.

In the two years I've been using Nextiva as the primary VOIP provider for the enterprise I work for, they've been nothing but helpful. They sat side by side with me to help set up a complete call queue system for multiple departments across our business, have helped support and maintain that any time I've required assistance or had questions, and have reached out on their own accord just to check in from time to time to make sure everything is still working as intended. Quality service.

I just opened up my staffing agency and so far we have had zero issues when using Nextiva. Whenever I have a question, it is super easy to get in contact with someone to help resolve the issue. I would definitely recommend Nextiva to any business.

Nextiva's Platform Support Department is simply outstanding. I had the privilege of collaborating with Hector, who was truly exceptional. He guided me seamlessly through the Call Flow Setup, demonstrating his profound knowledge with ease. I learned a great deal from him about navigating Nextiva's platform in the most efficient and effective manner. This overall experience has been incredibly positive.

I am very happy with the Nextiva product from Phones to the app...I was able to access the texts and phone messages in Europe...This was a great advantage for me while traveling on the pilgrimage for my parish,

I work for an MSP that offers Nextiva as an option for VoIP, and have worked in the telephone and IT field for 15 years. Of the many phone systems I have worked with, this one is by far the easiest! It's simple to set up, easy to deploy, allows for a huge number of options including efax, conferencing, text messaging, and a mobile app. And all of this at a VERY affordable price. If that wasn't enough, their customer service and technical support is ready to help at all times. I feel like this review is still not doing this service the justice it deserves.

Many great support, this one stands out. During the snow storm, our company had to close the business. Since we never done this before, we called support and they provided how to upload announcement and make company closed status on our call center and branches. Since we were about 30 mins from opening business, support tech asked if it is ok to record announcement by him and upload. Of course I said yes to that. What a amazing support. We still have his recording and ready to use it again. LOL

The implementation from beginning to end is quick and easy. We get a dedicated PM who assists with user set up, call flow, and porting. They are there with you every step of the way. Their service is truly phenomenal and their technology is great. Their apps and integrations have made it easy for our business to truly grow. When it comes to support, it's 24/7 and their wait times are minimal. Not only do they help you resolve the issue, but they train you on how to fix the issue if it ever happens again. Couldn't have been more happier than making the switch to Nextiva.

This is one of the best communications apps I have. The text messaging is very convenient and I love that I can read my voice messages without misunderstanding what was said, I can also have private meetings via text/private rooms with fellow coworkers and clients together.

We have been with Nextiva for a little over 2 years & we have had an overall great experience. The customer service is extremely good & I can usually get a real person in the line within a few short minutes. The hand held phones are reliable & intuitive. The app works well, when I am on the wi-fi in the office. Overall great experience with this company.

Nextiva has been excellent for our business phone needs. It was easy to use our existing IP phone hardware in their system and implement new locations as needed. Administering the platform is very intuitive and simple to manage my company's vast phone network, which includes over 130 branch locations and 500+ phones. Their technical support is always responsive and helpful for just about any request we may have. The pricing is reasonable and is saving us thousands of dollars a year by replacing our dated, costly POTS lines with a reliable solution.

The support at Nextiva is good once you get to a support person. Due to the large volume of customers they service, there is normally a long line waiting to get to an actual support person. But, once you get to your support person, they have been able to answer my questions.

We have had Nextiva for several months now and extremely happy with their solution. I love how we can easily take the office phone with us to use anywhere and receive calls at any location while we are mobile. The call flow options and routing customization is also extremely customizable allowing us to handle calls exactly how we would want. No regrets switching to their service.

My experience has been amazing. I use the phone, messaging, and fax service. These electronic tools have been excellent for my business. Then the support people are amazing. They are so patient, and they walked me through any issues I have had. The usefulness of Nextiva for my private practice is impressive. I can call and text without using my personal phone number and send and receive faxes electronically. This is especially important as it helps keeps my partner and my information private. Also, as my practice expands, Nextiva can help with meetings virtually. I hope this information helps.

Nextiva VOIP is a game-changer for business communication. It offers seamless onboarding, crystal-clear call quality, and a user-friendly interface. Their feature-rich platform empowers teams to work efficiently. With reliable service, competitive pricing, and excellent customer support, Nextiva is the top choice for enhancing business communication. Highly recommended!

We had enough of our previous phone provider and wanted to move fully into VOIP. After shopping around we landed with Nextiva. The salesman was knowledgeable and quick to answer my questions. They were willing to work with us on the price as well. The problems this solved for us was to allow most of our office to operate on desk phones as they always have, but if anyone needs to work remotely they are now able to answer their phone either via the desktop app or the mobile app. So, we're using all forms of communication now. We had a bit of a hiccup during the setup process due to some miscommunication, but the tech team has been great at resolving our issues in a timely manner. Usually within 24 - 48 hrs. Due to the hiccup I've gotten pretty deep into the admin section of their website, for the most part I've found it quite intuitive. In summary, it hasn't been a perfect ride, but I am definitely satisfied with their service so far.

We transferred our small business phone system to Nextiva a few years ago and couldn't be happier with the product and service. Nextiva has allowed us to communicate more efficiently and effectively with clients and customers alike whether in the office or remotely.

Nextiva's cloud-based communication services have revolutionized my business! With their user-friendly desktop app interface and seamless features, they have solved our communication challenges and boosted our growth. The centralized platform simplifies voice calls, video conferences, and instant messaging, enhancing productivity. Scalability, CRM integration, and cost savings are additional perks. Nextiva is a game-changer for businesses! Highly recommended!

They're always quick to fix, and make sure my experience is a good one. Flawless dialing system. Would recommend for any business big or small. Very easy to use, and not a bulky app that slows down the Network. A+++

We as a company work with Drivers and customers that we have to keep updated, so we use it on a daily basis Nextiva to keep that communication efficient. Nextiva provides us with the best experience with clear calls and SMS, I really like the ease of use. It makes the experience that much better. Also, I have to say the support service they provide is one of the best. I can have an answer and solution super fast, which makes our lives as workers and team so much easier, we also have the chance to communicate proactively and quickly inside our company, another thing is that Nextiva can go with you anywhere you want to go on your cell phone or a desktop phone.

I have reached out to Nextiva Customer Support several times over the last few weeks for assistance with call flows. The customer service is consistently fantastic. The reps have always made sure to assist me with testing things before ending the chat. Plus, the chat option alone is worth the service. It allows me to still be able to assist my customers while I am being helped with my questions. Spectacular Support!

I would caution anyone from using the Nextiva service. It was difficult to get help and I was repeatedly billed incorrectly. Then my service was disconnected and I was still being billed. I regret ever using this service.

We had Nextiva for our VOIP using handheld phones for years and they've always had a great customer service department. I never wait long when I use the chat through our customer dashboard. The cloud calling service we moved to this year has made remote work for our representatives a breeze. Gone are the days of having to ship phones back and forth between the office and reps.

I manage a pest control company and my CSR team works digitally so we rely on Nextiva to give us exceptional service each and every day. They have not let us down! Our calls have been consistently clear with extremely minimal issues. If we do have any issues they are quick to assist us which is greatly appreciate! Some of the other features they offer are useful for our needs and when we have questions or the desire to learn more they are quick to respond! Thanks Nextiva!

I have been a vFax user for about 8-10 years now. I have never ever had a problem sending or receiving my faxes online. Everything just works as you want it to. There are no hidden fees with billing and I am billed once a year at a very reasonable rate.

Nextiva is able to support our large firm and anytime there is a problem they fix it for us. In terms of the experience using the software we are enjoying it. The only issue I have is the wait time for support.

I am a new Nextiva customer and have been using the system for several months. My experience has been fantastic, and this is the first phone system I've implemented that didn't require an onsite vendor. The onboarding process worked extremely well to make sure everything was set up and worked as expected. The support is also amazing, I've only had to use a few times but responses were same day and immediately addressed the couple of initial questions. The system can pretty much do anything you want to do with a phone system and the staff has loved this system!

I've worked with Nextiva very closely for the last 4 or 5 years and have been very impressed with them. From helping us set up the system as we grew from 20 employees to over 200, to assisting me with pulling the reports I need from their very robust call center reporting platform. That's not to say that we never had any issues come up, but when we did they were right there to help us fix them to our satisfaction. We can call them and with most companies we've worked with you sit on hold for a while before someone answers, but with Nextiva I'm rarely on hold for more than a minute if not less. There's no company out there that doesn't make mistakes. What's important is how they work with the consumer to fix those mistakes, and Nextiva does everything they can to fix any mistakes and get you back on track. I have no problem recommending them to any company.

Nextiva has surpassed our needs as a company. Throughout our sales period, the sales team answered all of our questions and were patient with us as we made a decision. Our implementation team made our implementation seamless and easy. We enjoy the features we have with our service and have been happy with our service for over a year now.

I came to Nextiva from another company and I am never going anywhere else. Nextiva has made my business more mobile, functional and much easier to run. Thanks to being able to use my cell phone no matter where I am to take calls or text messages. Also being from Arizona it's fantastic to support another Arizona company.

Our phone system went out so we decided to try Nextiva. The app itself is terrible. Unable to delete call logs, calls are often dropped or is very poor quality & customer service is nonexistent. We were patient but definitely switching after our 6 months is up.

I purchased a company that was using Nextiva for their phone systems. We continued using Nextiva. Since I have 3 locations I decided to start using Nextiva at another location. We started noticing a lot of dropped calls, when also tried to incorporate the app that allows us to use cell phones. This app was horrible and didn't work properly, we couldn't use it. During this period of dropped calls and the app not working the tech support was horrible, it would take hours to get someone on the phone if they called back at all. We ended up switching to another company that satisfied all our needs.

Nextiva reached out to me and refunded me the overcharge so that I paid the cancellation fee I was originally quoted. The escalation department is very effective, escalations@nextiva.com.

Nextiva will give you great service get you to join then they will never care about you again. Watch out for their year long commitment with automatic upgrades. Their software is hard to use and when you call for help or email you will not get though unless you go though sales. They will answer the sales calls every time. Customer service not so much.

Nextiva is a scam. Here's why. This company continues to charge our card months after we canceled. They even had to pay us a refund and then STILL charged our card. They outright lied to us during the sales process. They claimed that we would get their best software for what we were paying and that it would work flawlessly for our business needs. But when we tried to use it, we quickly realized that nothing could be further from the truth. They randomly stole $2600 from us so unless you like being stolen from or constantly lied to DO NOT USE Nextiva. We recently started using Aircall and it works fine. How is it that an entire company of people can't delete a single credit card from a canceled customer? HOW?? And their service never worked as promised and the customer service is god-awful. This is the worst VOIP provider ever.

My company has used Nextiva for a few years now and had issues throughout that time. Sometimes the phone would just disconnect and the phone tree never worked, but we would shrug that off. Now? I am completely over this company. Backstory: My boss sadly and suddenly passed away back in Feb of 2023 and I ended up taking over all his responsibilities which included changing all of our accounts from his name to mine as well as my company credit card. That includes bank accounts, security services for the office, and a list of others including Nextiva.

I set up an account with Nextiva in 2017 as I needed a fax line in order to be a provider for L&I. In April of 2022, I paid for another year of service, through April 28th of 2023. During that time, I stopped being a provider for L&I so no longer needed the fax line. I planned on canceling my service on April 1st, well in advance of my renewal date. On March 25th, I received a notification that Nextiva tried to charge the credit card that was on file (it was an expired card). I immediately contacted Nextiva to find out why they were trying to charge my card (I did now owe anything) and provided them with a copy of my invoice/receipt that showed that my account was paid in full through April 28th of 2023, requested the charges be removed from my account (and that they provide an explanation as to why they were charging my account) and also requested that my account be closed as I was no longer in need of the service.

This company refuses to accept cancellation notices of service. They have literally charged my for more than one year of reoccurring charges without my consent, with an **expired credit card** and a "null" address for me in their own invoices. Recently, showing them the years old cancellation request email chain where they acknowledge receipt years ago, they change the goalpost and say they need extra information for cancellation as a poor attempt to salvage their mess up as they didn't ask for that extra information in that years old email. And they still refuse to cancel the service to this day. Completely unacceptable conduct for company. Literally in 20+ years never had any company be this bad with cancelling a service. Unacceptable. Stay away.

Using Nextiva is maddening and we are looking to switch. The physician practice that I manage uses the Nextiva call service on holidays. The Nextiva call service routinely does not work, and Easter Weekend the Nextiva call service again would not work. After 50 minutes on the phone with Nextiva customer service, our call Nextiva call service was turned on...or so we were told by Nextiva customer service.

If time is money don't waste your time with Nextiva. I signed up for business and after signing up found out I couldn't use text. Since that is a key to my business I called and had to upgrade to the next service. That was 5 months ago and I still can't text. I have been trying to cancel the service for months with no success. They assign you a work order that is never completed. It feels very programmed and intentional. I am still trying to cancel this worthless service.

1) My account was deactivated on the first day of opening the account (and I don't know why and the account manage was outsourced to a foreign country who was not responsive; I don't even know how Nextiva keeps US citizens data privacy by outsourcing to persons in a foreign countries; 2) Took a long time to have a support team to figure out reasons and reactivate the account; 3) I requested a 512 number in Austin, the support told me that they don't have the number in reserve (no idea why Nextiva ever exists if the company does not even a 512 number); 4) The fax number and vanity number need to be added by the support team and are not in your Nextiva APP (you have go to a separate website to get you fax).

I was with Nextiva for two years and when I went to move because their prices kept going up and their interface kept getting worse, I decided to port my number to Aicall. Nextiva upon the porting request immediately disconnected my number even though I paid for the month. Leaving my 1-800 and customers with a dead phone line for days. They are impossible to get a hold of and will not answer ticket requests. So you pay for something so you know and then they cut you off despite taking your $200 for that month and then leave you and all your customers hanging. Terrible support and without integrity. STAY AWAY

Have been user of the Nextiva platform few years, in 2022 Nextiva shut down the app to launch NextivaOne, since day one lots of problems started occurring, dropped calls, interface changes, UX UI very poor designed. When support has been reached after a long wait (200+ users ahead reporting issues) the only answer from Nextiva team is your network hardware, firewall and system is the problem (be prepared to receive this answer), started with rev. 1.8.10, and now 10.0.1 and they have not been able to fix the platform, the worst, Nextiva do not accept they have whiteout & frozen screens, dropped calls, double incoming calls, etc. no matter where in the USA or Country you are located and which one is your internet provider.

Nextiva One is falsely advertised. Nextiva is an extremely dishonest company and you cannot trust them at all during the duration of your contract with them. It does not have the features they market to their customers, they have support videos to show you how to use features that literally aren't even in Nextiva One. I don't even know how they are legally getting away with this switch. How do we pay for something, get forced to something that is much much worse and does way less and have to pay the same price? Now there are DOZENS of features missing from the old app, from quality of life features to literally just working properly features that the old Nextiva App HAD. And here is an example of how they are dealing with these missing features and the change:

I started a business in December and contacted Nextiva to get a business phone set up. When I called my number, the phone path was wonky...Sending callers to a dead end where no voice mail could be left. I tried calling for support but THEIR phone path was confusing too. I waited on hold and then hung up and tried to figure it out on my own. I wasted money putting a non-working phone number out to the world for my new business. Flatly, I didn't have anymore time to waste figuring it out and got a different phone service.

As a long time Nextiva customer, I have been down the Support/Customer Service route with them before, and usually with effort on my part, there is resolution in a reasonable time frame. In the past year, Nextiva's quest to provide "Amazing Service" is no longer. Cases are open for months with no true resolution in sight. Questions remain unanswered. I have had to chase them down and gather info in an attempt to avoid doubling the time and burdening their seemingly overworked or reduced workforce. I now either get no response, a temporary fix or push back for me to do more work, but there is no actual resolution.

I've tried for 5 weeks to cancel 1 of 3 lines we have with Nextiva. I've called numerous times only to be put on hold for hours, and transferred to one person after another with no one ever responding to my request. DO NOT DO BUSINESS WITH THIS COMPANY!

This is the most horrible experience I ever had. I had been trying to cancel this service and get my refund. They keep giving me obstacles to give me my money back. I filed 3 disputes with American Express and still have no resolution. About 8 hours combined to get this resolved. Nothing happens. they requested to remove the disputes to get me my refund. Also They want a letter from American Express that is not possible to obtain. Their Facebook page is blocked to post anything. Please read other reviews. This company sucks.

Nextiva was able to cancel my contract (which was Auto-renewed for 1 more year). Thanks for taking care of it.

I signed up for Nextiva’s service on 12/20/22. After 2 months, I still haven’t been able to use the service. Before signing the contract, my customer service representative was very responsive. After signing up, it was apparent I was a nuisance and not worth his time to give a basic response to my queries. After 2 months of being ignored and paying for something I could not use, I tried reaching out to cancel the service. Like others I’ve seen post, their “award winning customer service” was suddenly completely unavailable. I emailed my CSR, no response. I emailed their Billing dept, the only response was an auto-reply confirming they received my email. I emailed their general support/customer service email; same, just an auto-reply. I called and have left several messages, with absolutely no reply. I’ve now had to dispute the charges with my CC company.

I left Nextiva a bad review since my phone hasn't worked for 2 weeks, Someone replied to my review and promised that they would get back to me ASAP to fix the problem, Three days later and nothing. Horrible customer service.

I have contacted Nextiva 3 times to cancel my contract. Each time I have canceled the contract and yet, they still keep trying to bill me monthly. Good luck using their chat service. They are very friendly when you do get someone on the phone to help with this. It's as if they are blatantly committing fraud. Wouldn't recommend using this company.

I have been a customer of Nextiva since 2018 and personally choose them for my company because of their features. As our needs changed, we had to move from Nextiva to another company because they did not have the integration we needed. I had my team member make a request to port my number and to cancel their service. This was done in December 2022 and despite multiple requests we are in February 2023 without cancellation processed. I continue to pay for services for three months despite request. I would suggest that anyone should be prepared for a lot of hassles. I have had to inform my credit card company to dispute charges. It has taken many hours of our staff to address this. I am hoping the Nextiva team receives this complaint and tries to help us. As a small business, ongoing expenses while we are not getting service does have a negative financial impact.

Our company was looking to move away from Verizon and have a more corporate phone system, including desk phones. We worked with several companies, including Nextiva, to look at options. Nextiva promised to be our best option and made a lot of promises related to what they could offer and how reliable their phone system is. Nextiva promised us a 30-day trial period.

We tried over and over again to cancel the account but calling the phone number posted on the website will make you wait for hours till you hang up the call. We tried chat because that's the only thing that you can now communicate with Nextiva, still they will only give you case numbers with no definite resolutions. We want to get out of the contract because service is totally unacceptable. Everything is on fine print, who reads fine prints now? We were given a link, why won't they just post the contract as is and easy to access on the same page? Bottom line is we want to cancel the account. We are very unhappy with the service and we want to get out without paying the ETF. WARNING: Don't sign up with NEXTIVA!

Over the last 3 months, I have experienced technical issues with the app (cannot send text messaging, text messages crossing with other recipients, significant call drops). When I called support for "support", I always have to way 30 mins-1 hour. Then the agent said that if he cannot replicate the issue, he will not be able to help. There was no effort to remotely support me, no effect to find a solution. Then they close all cases, whether or not the problem was resolve. So I have to call to re-open the case. Today, I met a very disrespectful agent who told me that he will not escalate my case after he could not resolve the issue for over 53 mins. Total waste. No regards for their customers. I have lost business as a result of this faulty app. Despicable...

I've had nothing but problems since transferring my phone service to Nextiva. I'm on a month-to-month (not contract) and requested to have my account cancelled in November 2022 and transferred my phone number to another VoIP provider. I tried contacting them and reaching out to their internal departments but no one has helped me cancel my account. I noticed that many other people are having the same issue with Nextiva and would like to know if anyone has started a class action lawsuit? Please let me know if anyone would like to join me in a lawsuit as well as an FCC complaint.

We've used two other solutions at my company and I can say that this is the best of all. From a customer service, setup, price, and features -- this is the best. The customer service team actually cares. They're not like the typical big tech company that just forces you to buy more things and more products. There's an honest and caring interest to support us. The implementation was smooth. We were thinking it was going to take over 6 months to transfer all of our employees, phone numbers, and information over. But their support team handled everything for us and it was a breeze. This is the type of experience I wish more companies had these days.

In September, 2022, my small business signed up with Nextiva after experiencing prolonged outages with a local landline carrier. Nextiva makes many fantastic claims, including ease of self-setup with the verbal help of their support staff. Nextiva support was completely unable to setup/activate our system, even after multiple phone sessions with different technicians. Nextiva's final recommendation was to hire a "third party" for the installation - I immediately contacted Nextiva customer service to cancel the account. For the next 2 weeks we had no phone service, meanwhile, Nextiva continued to (and still does) charge a monthly fee to my business credit card.

I have been a Nextiva customer for 2 years...no problems, everything was fine until 1 month ago. While on a phone call, the person on the other end was unable to hear me after about a minute into the call. I contacted customer support and they ran diagnostics and could not find any problems. This continued to happen over several weeks, and many more calls to support. They even remotely accessed my modem to make changes. The audio problem continued. Needless to say, this was bad for my business. I had no choice but to find a new phone services provider. When I called Nextiva to cancel my service, they assessed a termination fee for the remainder of my contract. Even though they could not provide me with working phone service. There are better options out there, ie companies that care about their customers!

Had Nextiva for 3 years because our IT guy set it up. Worked fine but difficult to navigate the portal when you want to do something as simple as change the voicemail message. When we went to cancel we found out they had auto renewed our contract for 3 years without notice to us. It took multiple phone calls, which takes hours, to cancel and they are charging us 80% of the contract! $2,411 to not have their service for the next 3 years.

Recently changed to Nextiva and it's probably the worst decision I made. In the beginning sales person was very responsive up until the point I placed my order. Afterwards, he doesn't even react to emails. We've been having technical issues since first day. It requires contacting support, escalation, several weeks of engineering team troubleshooting just to make it work initially. The wait times for assistance are also extremely long, you waste hours trying to have them troubleshoot their system and get things working properly. And after short time it failed again and hasn't been working for more than a week! Our business with 100 numbers left without phone service! I requested contract termination and credit for the period when service wasn't operational, which is in our case, from the very beginning. No reaction.

I requested cancellation based on the instructions online. At least 4 case numbers, multiple monthly charges, multiple interactions, 4 months of charge disputes with my financial institution and 1 case with the BBB later, and I think this account is still open. If you think you ever might want to cancel service before you die, I DO NOT recommend Nextiva.

Working with this company has been a nightmare from day one. Anytime we have tried to call for billing or technical support it has required anywhere from 1 to 3 hours on hold, often for several days in a row, and often times never even reaching a human being to get help. We are trying to run a business - we don't have hours each day to be tied to a phone never getting the help we need. And leaving a call back number NEVER results in a call back. Trying to reach someone via Chat requires the same kind of time "on hold" waiting for someone to reply to the chat.

First, the contract you sign does not include the juicy details! No, those are hidden away in a web link. Your contract will automatically renew after your initial term is up for the same term you signed up for. So, when your 3 year anniversary comes around, you will NOT BE notified or know this is happening. Their Channel Partners, the folks you may be working with to procure the service, don't have a full understanding of this either. Next, as everyone else states here, their support is awful! Long wait times, scaled down support staff, tickets closed with no resolution, getting ghosted by anyone you finally reach there...this is what you'd be signing up for. You get the benefit of being their test subjects as they release 'features' and 'product' upgrades that hide configuration options that were previously available. Things break and stop working. You get to call and hear 'we are experiencing high call volume'. Give it a try!

I'm using Nextiva for about a year, the phone calls keep on dropping, the desktop and mobile app is not working, and when I try to call customer service I'm just talking to the wall. I'm trying to close my account for the last 2 weeks, and they keep on sending me to the "right" department, and I waited on the phone for 3 hours many times, and no one shows up, and now they are billing me, I sent them tons of emails, but no one is responding, the only thing I'm getting from them is, that they closed my ticket, that's it, this is basically a tactic not to lose a customer, they do not want to lose money, but it's over anyway, I'm not staying with them. Shame On You Nextiva. Stay away from Nextiva, you will definitely regret it.

Contacted Nextiva on Jan 6 after seeing a video review from Rich Tech on YouTube. Spoke with rep, Casey, and based on the demo she presented, I said we needed 5 users but, she said 4 users would work. Started onboarding January 13 with Artem, who said Casey was wrong and we needed 5 users, then told me to contact her a new quote, he said he could not continue the onboarding until this was done, and ended the session then. I reached out Casey for a new quote and to date, no response.

So, I needed to have my landline forwarded to my mobile due to a relocation. After a bunch of hoops they got it working. Originally, they told me it was $18.00 per month for service. Got my first bill and it was about $10 higher. I know there are additional charges on phone lines but when I discussed the price they told me this was all inclusive, taxes, fed surcharges, etc. I started to contact them because I received a email that my billing has change to automatic. I originally set it up to invoice me. I do not do do autobill... period. I simply do not deal with companies that have that as the only option. After that I decided to drop the forward and let the number go. Contacted them and they said they would do that and contact me within 48 hours. Well, needless to say that did not happen. Chatted with them again a few days later and was told change was in progress and would be contacted with in 48 hours to finalize.

Lost significant business due to switching over to Nextiva. Sales failed to tell me I would have to buy multiple licenses for assistant to answer phones while I had app open. No ability to open on computer and cell phone simultaneously, No customer support on phone or chat unless you want sit on hold forever. Tried adding a license and phone system shut down entire day with no reason.

A sales rep signed us up for a 7 day trial and they would onboard us if we chose to use the service. We were never onboarded and they have billed us for the service for 3 months and will not refund our money for a nonexistent account.

I have had Nextiva for my business since 2014. The phone quality is fine (it wasn't at first - lots of dropped calls, but that has improved significantly). Their customer service is HORRIBLE. I sold my business at the end of October 2022, and transferred (or tried to) the service to the new owner. They did not make the transfer, and charged my credit card for November and December. I wouldn't have an issue if they had resolved it, but I have called at least 6 times with 6 different case numbers, each time I've been transferred to customer care, and each time they've told me it's been fixed, and each time it ISN'T fixed. They simply need to credit me and charge the new owner. We've had

I have been asking for help to install and configure the CRM for more than six months and no one returns the call, no help by phone or emails. I have contacted Kiersten **, Katie **, Danielle ** and especially Kristi ** who is not helpful at all and does not give me a solution. I have a business with twenty-three telephone lines and with future expansion to acquire 20 more in the next six months and they treat me like the worst of their clients. I have opened cases in the CRM department and they tell me that they are going to contact me by email and nothing. I recommend you not to do business with this company, the lack of communication would generate losses and if your account is managed by Kristi **, I would wish you luck because she never takes calls and even less would help you by emails.

I attempted to sign-up for a service from this company on December 12, 2022. After signing up and meeting with the support staff, I discovered that this service could not meet my needs. Thus, I cancelled the service. I was told that the charges would be refunded to my credit card within 72 hours. Needless to say, I'm still waiting for the refund. I have made numerous of calls to no avail. Just today, I contacted them again. Spent 13 minutes with Juan on the phone, as he had to get approval to transfer my call to customer relations. After being transferred, I called back.

System never worked. Absolute joke trying to get it set up in the first place, in spite of the sales rep telling us Nextiva has a dedicated onboarding team to make the transition smooth. LOOONG waits for customer phone support during which you're further insulted with glowing commentary on how spectacular the support is; emails from support sign off with "Your amazing customer support team". Chat support wait times are as long as 30 minutes, and no guarantee you'll get someone with the knowledge to assist you.

Nextiva has provided subpar customer service during our entire experience as a small business. I cancelled service in mid-December because of this. However, Nextiva continued to bill us, and the recent bill is for the month of January, but we cancelled our service already. I reached out to them December 27th to get a refund. Their policy is to respond with a couple days, however they never replied. I sent another email the week of 01/01, and it's January 9th and I have yet to hear anything! At this point, they are robbing our business by not refunding the money and are continuing to have extremely poor customer service by not responding to any of my messages. Calling them is a complete joke, they never answer the phone. Doing "chat" on their website is also a joke because they never answer! Is anyone working there! If they are, they do not care about good customer service or ethics. I want our money back and I don't want to have to deal with this horrible organization ever again!!

My organization is stuck in a contract with Nextiva because they really want to solve all our issues. However, issues come up almost weekly. They tell me to call support, but only admins have access to some support (requiring a PIN to get help). So I'm the admin who must dedicate hours to being on hold with Nextiva trying to get help. Most of the time, they have to test with the user who is experiencing the issue and at the time, that person isn't available. I tell the user to call back but they don't have the time to sit on hold either. Sometimes issues aren't resolved because they don't have time. Sometimes I call and I sit on hold for a couple hours and then troubleshoot with support for a couple more hours. Sometimes my issues get escalated to different support tiers. When this happens, they close my original ticket and sometimes I won't get a call back from their escalated support team.

We tried to cancel the service, as we are no longer using it. Turn out there is no easy way to cancel it. Their website has no cancellation option. I emailed the sales who signed us up, no response. Emailed billing@NEXTIVA.com, no response. Called their customer service who promised someone would get back to us, no. Emailed service@NEXTIVA.com and still no response. I am going to wait for them to charge for next month's subscription fee and then file a chargeback, and I will keep doing this until someone from this scam company get back to me. What a ** show.

The service was always laggy. And phone calls would drop. I have really good internet and it still sucked. Tech support was horrible. They couldn't make it work for us. Also the sales rep lied about texting. He said we'd be able to text but when we contacted tech support they said it was a work in progress. When I tried to call and cancel I couldn't get through to anyone. I had to have my credit company hold payment so they'd call me. The whole experience sucked. Stay away. I'm still looking for a better alternative but this company doesn't deserve any business at all.

EVERY time they gave me a number it was incorrect. They said the service was $25, it came to over $33. They replied "taxes". They said that getting a specific number would take 10 minutes, it took 2 hours. They said that porting the number would take 3-4 days tops. They reiterated that a few times. Now they are telling me that it will take two weeks. I spent $5,000.00 on marketing materials relying on their representations, and now that material is trash. Better yet, they sent me to a phone representative who is almost impossible to understand.

I have 3 accounts with Nextiva, tried to add a fourth which involved porting current number to Nextiva, nearly 2 months later still has not been ported. Rep Jerome Vera does not return calls or emails, set up a call online, he did not show up. Currently on hold for 33 minutes with support while watching bot attempt to type a response for 20 minutes. Horrible customer service.

Horrible experience with Nextiva. Called multiple times to turn off auto-renew. Also tried to turn off auto-renew on their website. Everybody passed the buck and said they could not do anything and that someone else would get back with me. They never did. Eventually I had to cancel my credit card and then they even sent me a payment request. The worst customer experience I can remember. Nextiva is either incompetent or malfeasant or both. The wait times for assistance are also extremely long. I am incredibly disappointed. I normally do not write negative reviews but took the time in this case.

We tried Nextiva for one month and realized that this was a big mistake. Lag time in phone calls is just terrible. When dealing with customer service to resolved the issue, hours upon hours of waiting for a rep to answer the phone and still the problem was not resolved. We have since changed phone service providers and Nextiva promised to get back with us to let us know how to cancel service and a buyout plan. We have been calling for 3 months now and still no call, they will not answer emails or phone calls. Their answering service says great customer service, all of that is a big lie. Absolute the worse customer service I have ever seen. If my customer service was that bad, I would not be in business.

Recently I purchased Nextiva subscriptions. I need to talk to an agent to get some help setting up the e-fax and call-record options. I was on hold for at least 2 hours each day for three days. I have never been able to talk to anyone. I had to hang up the phone. I needed more licenses, but unfortunately, I am thinking of canceling. Disappointing….

I missed most of my calls and I could never, never get in touch with customer service. This is not a company that provides the service that they advertise. It was really a waste of time. Trying to cancel the service has been harder than finding a contact lenses in a high pile carpet. I left one phone service because it became too expensive. This was a Lower cost but you get nothing for the money.

Updated on 12/16/2022: We've received four Responses from Nextiva regarding this review, but no one has called. We did respond to their request to provide the company's contact information and received an email from Jenny ** (billing department rep) right after we published the company review. The billing rep received my service request and spoke to me on the phone on November 28th, 2022, and I only received a response after the issue was made public.

I was customer of Nextiva over 7 years, but over last 12 month their service went from great to not existent. In October I decided to move to Vonage, and since October 27 I am trying to reach someone at Nextiva by phone, email or chat in order to cancel account. You are not able to cancel account by yourself, but you need to talk to them. However, today on December 13, after like 45 days I am still trying to reach someone with no success. They just not answering any communication. However, they do keep charging me monthly fee for November and for December. I do have at the moment over 36 emails, 12 chats, 30 calls and 12 support tickets created and saved into my computer they didn't respond and I am considering legal actions if this doesn't get solved by end of December. Stay away, use anyone else and you will be 100% better off. Consider yourself warned.

I signed up for Nextiva after the sales rep promised the world. Within 1 hour I realized the mistake I had made. The app wouldn't let me sign in on multiple devices. Customer support kept me on hold for hours. Finally, I was able to speak to someone that offered to cancel the account. A few hours later someone called from customer support informing me that I had to pay the entire year's contract. Keep in mind, I never used the service. Not even for 1 call. I have wasted an entire day dealing with a company that doesn't care. Small companies should avoid this company at all costs.

I cannot stress enough to anybody considering Nextiva as their phone provider to NOT do business with them. We are a small business and it was time to upgrade the phones in our office. After seeing Nextiva repeatedly as a “top-rated” company and having a great sales call with the team, we felt good about doing business with them. Then our phones came and everything went downhill from there…

It's really too bad as I liked the service. Ultimately, we chose a different solution and I'm glad we did. After 3 months of trying to cancel and waiting on hold for many hours, it's still not done. Callback numbers weren't called back. Supposed cancellation quote was never sent which is "their policy in order to cancel" ... guess what... didn't receive it. So, here we are 3 months later still trying to cancel. Beware - it's like joining a gym, you'll never be able to cancel.

We signed contract for Nextiva on November 2, 2022 and to date the services do not work. We call every single day trying to get assistance. Each call lasts 4-6 hours. I am a small business owner. Being on the phone with Nextiva 4-10 hours per day is exhaustive and loss of business. You can never reach anyone. Their online chat doesn't work. I've paid for features and services that we do not have almost a month later. Our account rep doesn't respond. This is the worst service we have ever received. We have tried communicating via social media and that doesn't work either.

We have used Nextiva for about 18 months when we decided to cancel and get one office cell phone, as we aren't large enough for multi phone service. I called and canceled in September to avoid billing in October, and have now been billed for October, Nov and Dec. Each month I have called and spent hours on hold, receiving emails confirming we were canceled, but one month later, we are billed again. It is a complete runaround to try and wear you down. They are kind and helpful on the phone, but nothing changes. Even after providing multiple forms of proof, here I am sitting on hold again for the third month and never receiving a refund. NOT WORTH IT.

It is impossible to get help or in contact with any real person. The live chat is limited. I'm referred to an email or to submit a 'support ticket,' the wait time by phone is an hour & then you're disconnected mid wait. Impossibly frustrating. I will be cancelling strictly because of the impossibility of getting proper & timely service.

We decided to try Nextiva's VOIP platform with a couple of lines before moving our entire company to their VOIP system. We had issues right away and decided to cancel as we were on a month to month contract. On 10/12 I emailed our Nextiva account manager and he gave us the service@nextiva email address to email to start the cancellation process. We did not hear back so emailed again and no response. Our account manager said there was an upgrade done causing delays and to call the customer care number. I called many times over the past couple of months/waiting for hours, tried leaving messages and no return calls and no one picked up.

The customer service is absolutely horrible. Choose another company. I have been requesting licenses be removed for over 2 months but I am STILL paying for the service. For the amount of time you'll spend going round and round with support members and being on hold, you are better off spending a little more for better service.

I have been using Nextiva for about 5 years. Phone service is good. Some issues, but they were usually resolved. (getting to support can take a long time) Now they are upgrading their desktop app to a new version NextivaOne. When you upgrade they try to move your stored contacts to the new version. The problem is that they only port "Personal Phone Number" to the new app.

Buyer beware!!! Nextiva sold me hard. Gave them a chance. Sales rep even gave me his personal number. Once he got the sale never answered my calls. Took me days to finally get a working account then when I wanted to cancel no matter how many people I talked to I couldn't cancel. They would put me on hold, hang up on me. Read the rest of the comments. Try to find a positive review. This company is horrible. They are thieves. Charged me for 5 accounts when I wanted only one. Never let me cancel. Stay away from Nextiva. Don't spend your hard earned money.

Updated on 12/07/2022: I filled out a complaint earlier. I did receive a phone call from a person saying that they was going to have my account manager call me before we closed for the day. Well, that was 4 days ago. Terrible service.

The product is not bad for what you pay, but when an issue arises, it is impossible to reach a person at customer support. The bot is not very helpful and I have been trying to reach somebody for more than 2 hours now - on hold. Worst customer service ever! It used to be good when they had agents in Ukraine assisting customers, but now you just can't reach anybody and the tutorials don't provide sufficient answers.

After considerable run around Nextiva stepped up to the plate and resolved the issue. During this situation I read the TOS agreement and discovered that Nextiva was in proper standing. They went above and beyond the TOS to appease me. Thank You.

11/21/22 - We have been trying to cancel our Nextiva account since OCT 25th, get zero responses back from anyone, yet we continue to be billed for service. This is by far the worst company I HAVE EVER done business with. I spent an unbelievable amount of time trying to address the setup and product service issues immediately after signing the agreement & switched to RingCentral (recommended) due to the awful service that was provided by Nextiva.

If you are researching Nextiva, move on to the next option. I have to contact them anytime I need to use the web app. Unfortunately, CS takes at least 1 hour and then after explaining the issue I end up getting pulled to a meeting so it doesn't get resolved. I wish the platform just worked as advertised and then there would be no complaints. The product not working and requiring support makes me less productive. I feel bad for support, they are supporting a product that constantly fails.

Nextiva is an absolute scam, hands down. I own a copywriting agency and was seeking a toll-free number that all my clients around the world could call internationally. From the very beginning, this company has been a nightmare. I was told by some representative working from home, that I was signing up for a no-contract service with no commitments. So, I tried the service for a month, and when I discovered things about it I didn’t like, I attempted to cancel so I could switch to another provider. NOPE! Nextiva made it IMPOSSIBLE to cancel their service. Numerous emails were sent with no reply; HOURS on hold; and charges kept coming through on my card twice a day!

I used Nextiva for two years despite its high cost because it had recording options which I used for a while. After they updated the software it became more trouble to use than it was worth, so I ported my number to a different service and canceled Nextiva - or tried to. That was two months ago and I continue to be charged despite multiple contacts via phone, chat and email. I've received no response from the company to my cancellation request or my requests to get charges refunded after canceling. Now I have to have my credit card company start refusing the charges and filing to get my money back through them.

I don’t even know what to do at the point, but seeing as how they answer people on here, I’m using it as a last resort. I have been having one million and one troubleshooting issues with this company. I used the chat to try to resolve what I thought was the simplest one. 38 emails and almost a month later, my issue is unresolved and actually worse than when they first tried to “resolve it”. I get a once a day reply, if that, letting me know I’m all set and good to go, although I have continuously told them the problem still exists. I gave up and tried to call the customer service line - good luck trying to get someone to pick up. Endless hold music and that’s it. I’m actually LOSING business as my entire business is run via phones.

Please don't do it, this service is a NIGHTMARE, you will sit on hold for hours trying to get through to Technical Support. They push out APP upgrades that don't work and your whole business will be offline and no one cares. I will advise more to anyone that cares ** (if it works). I wish I could rate negative!

I emailed support about a missing feature on their new app, told me to give them my user account password and and they would help. That didn't sit right with me considering no other company I have done business with asked me something like that and the subject I inquired about does not seem like one that would warrant such a deep dive. Very questionable privacy policies.

I open a small nonprofit medical practice and contracted Nextiva for my phone needs. We had a lot of difficulties setting up the system, including the voicemail. For three days, we tried to communicate with customer service and had to wait each time for more than 1 hour. When we tried the chat, we always had more than 100 customers ahead of us!!! Really bad experience.

Where to begin with the nightmare that is the Nextiva company? This company is clearly a bait-and-switch scam and they should not be allowed to operate. If you are considering Nextiva and you are reading this review... RUN while you can!! I am a medical practice manager and Nextiva has been an absolute nightmare for us. We have had issues since day one with this company and months later, are still fighting on a daily basis to try to get an answer from the "escalated" customer relations team on our refund and resolution to the current phone issues we still have.

Absolutely DO NOT sign up with this company. Read all these reviews!! I signed up, been trying to get it set up for over a month, I can’t port my business phone number so I’m unable to use the service, and now they tell me I can’t cancel unless I pay almost $300. GIVE ME A REFUND YOU SCAMMERS!! Hopefully, you are reading this before you’ve signed up, if you aren’t then you are here to add your one-star review to the pile. Booooooo Nextiva!!!!

I’ve been with many companies and done many consulting for the restaurant industry, Of all the phone services I’ve experienced over the years this has been the worst I have ever seen, I cannot believe they are rated so highly when all I hear from everybody who’s experienced is negative never a positive review. My experience was horrible and I’m not exaggerating that I’m trying to be realistic.

It has been a terrible experience from the beginning. Very slick presentations and promises but the result is they cannot deliver. Our customers are very upset because we are not getting voicemails, sometimes phone clarity is bad, calls being dropped. Lastly we were looking for a robust phone system with reports and they have not been able to deliver. We are in the process of trying to cancel but even that has been difficult. Unfortunately they have your phone number and won’t release it to someone else so you are somewhat held captive which is crazy. Hoping this gets resolved quickly. Customers are leaving us and the financial impacts have been devastating.

August 2022 - Was sold hard on how great the service would be on the sales call. This included a promise that I could send back the desk phone if I didn't like it. What he didn't tell me is that I can send it back, after payment of their penalty fee. The desk phone never worked, EVER. It could not be provisioned. That was just the beginning. We were never able to properly use the phone service because of the dropped calls, interrupted service, frozen app during calls, constant need to reset passwords on the desktop, inability to retrieve voicemails, inability to answer the phone on the phone app. I had to get new service because it was killing my business. I have already ported the number.

I cancelled and was told it was cancelled then got another bill. I called and they said account was active and would send me to the Retention Dept. Now an hour later I am on hold! **! I imagine they are losing business and making it difficult on consumers who had signed up in good faith. Shame on you Nextiva!!!

I really don't like leaving bad reviews but this one just couldn't be left unsaid. This company is trash, the customer service is a non existent joke, there is always some excuse from outside factors that are not their fault causing the issues/outages. We have been down 4 times in 2 weeks and 12 times in 3 months. We are in the process of jumping ship and moving to a different platform. Avoid at all costs!

First of all going on their website to view prices and services is so frustrating because there is an annoying chat box that appears on the right side of the screen that you can not delete and it enables your view, so you are forced to input your contact information for someone to contact you. At this point you get an actual human to speak with you but as soon as I signed the documents and paid for my service all questions and concerns fell on deaf ears. The number I chose and paid for was not even the number I received. They gave me some random number and I was unable to change it. I tried calling someone but you have to send emails and submit tickets that still have yet to be answered.

Implementation will take over a month, do not sign up for the "free" trial. The software is very buggy, you cannot edit anything on their website. Nextiva App freezes/drops calls often. Porting existing phone number can take up to 2 weeks and Nextiva will not refund. Customer Service is a joke, cannot get through. Will have to wait min. 40 minutes.

Hours for Support - Nonworking Platform - Unhelpful "Support". I'm writing this review while I'm on hold, yet again, for hours for support. The Live Chat says I'm number 183 in line. I'm contemporaneously on hold for telephone support going on 45 minutes now. This is not the first time I've been to this hold/no support rodeo with Nextiva, and I've been with Nextiva for less than a month. The first issue was with connecting my VOIP phone purchased from Nextiva. After hours on hold (the telephone support eventually responded first), I spent hours working with various persons and being transferred to multiple persons who had no idea how to help set up my phone. I finally ended up with a supervisor who gave up and told me to call back the next day.

Saying this is the worst onboarding experience I have ever had when switching services with a company is saying a lot but this has truly been a horrible experience. My onboarding "Implementation Manager" argued their errors in setup are my fault (it's been almost three months and they cannot still get the service started correctly) despite the fact that what they alleged I gave in instructions is how my phones have never operated. It's been almost three months with countless wasted hours trying to have them troubleshoot their system and get things working properly in addition to paying my own tech people to communicate with theirs in an attempt to make the implementation go more smoothly (still not working).

I signed up for an initial 12 month term of service. Assumed that the contract would revert to month-to-month after that point. Turns out, the renewal term is buried in the "terms and conditions" and was for another full year. I had to pay an early termination fee to cancel the service. Pay close attention not only to the service agreement, but also the terms and conditions referenced by the agreement. Lesson learned on my part. I would not recommend Nextiva compared to many of the other providers in the market. Their cost is very high and other providers are much more willing to only bill for what you use and don't bury important details in a terms and conditions document. Nextiva offered zero help with porting my phone number and it was nearly impossible to get someone on the phone to help cancel the service.

Hello everyone, eventually after almost a month the issue with call flow has been resolved. I tested the call flow few times with different tasks to make sure the issue has been resolved. The reason for being on the Nextiva engineers' nerves for a month was that because I liked Nextiva from any aspect. It was working perfectly fine for 3 years of my experience with 170 users and 8 locations, and all the sudden this crap happened when I started a new project. I was so upset about a system with the best performance going down like this.

Nextiva was very new when I started using them with one of my companies. I will now be switching. Took weeks to get a simple answer and customer service could care less than I have been a customer for over 10 years with multiple companies. Look elsewhere. They are a MONTH behind on ALL communications from existing customers.

I searched a lot on the internet and saw that Nextiva is a good service for business phone numbers. I got a free trial for the business phone number. Set up a website is not working, I was told there were fixing. Bad impression. It has been 3 days, I could not even use my business phone number. I talked support team, able to talk with customer service is a headache. Just wait, wait, wait. I am gonna cancel it for sure.

Our business was looking for phone service and called several companies, Nextiva was very aggressive calling almost every day to get our business. When we received the phones we couldn't use them as our internet isn't hardwired but Wifi. We were never told what equipment was necessary in order to utilize service and they never asked if we were hardwired or Wifi. When we first called to say we couldn't use the phones, a tech directed us to Amazon to purchase additional equipment. WHAT!? Shouldn't everything be included at the time of purchase? Why should I have to purchase additional equipment from Amazon for your product to work? So, I called the rep myself. The first thing I noticed is that now that we had signed an agreement their response was slow. (I'm still waiting for the admin password to phone after sending an email 5 days ago). The reps call you all day twice a day until they get your business then it's ghost.

Stay away from using Nextiva. I had many dropped calls for 4 months, asked for support, poor service, can’t cancel for a year so you’re stuck paying it even if you’re not happy, we’ll see what happens since I am looking at legal options. Sales person lied when I said I only want month to month but signed me up for a service for a year. Be very careful!

MY saga with Nextiva is long. From day 1 they could not figure out how to provide reliable service. Despite a strong internet connection, they drop calls, would not route calls, terrible call quality, and other gaping holes in their features. Hours of troubleshooting and years of dealing with their joke of a service I finally ported my numbers to Verizon and cancelled my service in April. 4 months later Nextiva is still charging my credit card for cancelled service. I spent 1.5 hours on the phone with Nextiva trying to straighten it out and they are so inept they cannot find the contract they had us sign when starting service. I was supposed to receive a call back when they located my contract. 30 hours later and of course no one at Nextiva has called me back.

These guys are a freaking joke at best. They demand your pin, they won't let you do anything until you verify who you are. I gave them my boss's pin and then I was allowed to ask questions, what is the point if I can give you any one's pin. Once I do finally get to speak to someone, they can't find any of our old tickets for my co-workers with the same issues. They keep me on hold the entire time, I spoke with a manager who then sent me back to the tech that couldn't help. GET YOUR COMPANY TOGETHER! This is extremely unprofessional.

XBert your tier 2 service team JUST broke our phone setup.. We can NO longer receive calls on this number. ** This is urgent! We get the number is NOT in service!!!! And we can NOT get the team assignment for ** to stay permanent! It goes away AFTER we set it! Sorry but really losing patience with Nextiva. We are now LINE DOWN! Our customers hear our number is NOT in service!!! Anyone there???? I guess NOT!!!! WORST INCOMPETENT UNRESPONSIVE support I have ever seen!

We got this service for our veterinary clinic. Dropped calls all the time. Left us on hold for hours when we would call to try to fix anything. every time we called the people who we finally spoke to were completely lost and give us the runaround. Finally after a year we went to cancel and they claimed we signed a 5 year contract which was false. Then hit us with a $1500 dollar early termination fee. DON'T USE THIS COMPANY. THEY ARE GARBAGE. If possible would give zero stars.

When I first went to Nextiva, they told me that I can text on my computer to cell phone numbers which is a LIE. Their calling features are quite cumbersome and not smart at all. If you enter a phone number with a 1 in front of it, it will not go through- it's not smart enough like cell phones to fix this itself. Also, the company locks you into a 18 month contract even if you don't like the service. Their customer service takes 30 minutes to pick up your call to tell you that someone will return your call with your issue and if you don't pick up the phone exactly when they call you, they will cancel your request and you have to submit a new request for whatever issue you have. They are quick to close ticket and slow to respond to them. I'd give NEXTIVA negative stars if I could. STEER CLEAR OF THIS COMPANY - go to 8x8 instead of NEXTIVA.

Nextiva was able to waive the entire contract cancellation fee after my review. I definitely think it should have been resolved prior to that and I tried to by mentioning to the cancellation team that I would hate to write a review to which she responded, "it is your right to do so".

I would strongly recommend investing in your set up team more than your sales reps/account managers who simply disappear or get switched on the customer as soon as you sign the contract. I'm sure all my issues would be resolved and I would remain a customer if someone was dedicated to make sure I am up and running the first week. I went with Nextiva based on #1 rating all over internet. Now that I know who is behind the marketing - it seems as a paid statement. Thank you for waiving the cancellation fees. Good luck in your future endeavors.

After seeing the demonstration with a sales rep we were impressed by the capabilities. Once we started using the service for our medical office, we realized that calls were being dropped, internal transfers were complicated, and customer service was terrible. We gave Nextiva multiple attempts to correct our issues, improve our call flows, improve the texting capabilities, improve transfers, etc. After about 2 months with the service we decided the change services - I informed the sales rep who stated that Nextiva 'could not provide the services that we required'. He was very understanding of our choice to leave.

This company is supposedly on of the larger VOIP providers out there. I find this hard to believe. Their support barely knows more than I do and every time you call, even for something simple, you're on the phone for over an hour. When you do call they're going to beat you over the head trying to remotely login to your system which there's no chance I'm doing.

We ordered this service a month ago. The phone was sent to a medical office that we don't even know. I email the company and started asking about the phone a few weeks into the service. I was told it was sent to a strange address. I was also told I had submitted that address (a lie)! I asked them to cancel the service because we didn't want to deal with a company that lies and will put information in documents that is not correct. After getting hung-up on I was told we couldn't cancel and they ended up billing us again for a phone we still didn't have!

Auto renewed my contract without me agreeing to it. When I first signed up the lady told me if I wanted to renew my contract I'll have to sign something completely WRONG!! So I was charged over 200 to cancel a plan I'm not even using they would not cancel the plan without that payment! I would search for other phone companies that won't scam you.